LTC 335-2018 New Parks and Recreation Registration System - RectMIAMIBEACH
OFFICE OF THE CITY MANAGER
NO. LTC #
335-2018
LETTER TO COMMISSION
TO: Mayor Dan Gelber and Members of the City Commission
FROM: Jimmy L. Morales, City Man
DATE: June 13, 2018
SUBJECT: NEW PARKS AND RECREATION REGISTRATION SYSTEM — RECTRAC
LAUNCHES JUNE 25, 2018
The purpose of this LTC is to inform the Mayor and Commission that beginning on June 25,
2018 the Parks and Recreation Department will implement its new registration system, which
will provide families with an even better experience when browsing, registering and paying
online for programs, classes, activities, tennis court bookings and facility rentals.
In order to make the transition from our current registration system, Capturepoint, to our new
registration system, RecTrac, as smooth as possible, customers will have the opportunity to
create their new profiles online for a period of 4 weeks (June 25th — July 20th) before After
School Rollover Registration begins on Monday, July 23, 2018. Customers will be able to create
their profiles after July 20th as well; however, we are greatly encouraging for them to do so
during this 4 week period in order to provide greater assistance. Staff will be readily available to
assist customers with the transition and to help with creating profiles to ensure the process is
smooth and successful.
During this time, current members and new members will update or create their profiles online
and visit one of the designated recreational facilities to prove their residency status for their
Miami Beach Resident discount and receive their key fob for identification and check-in
purposes. Customers are encouraged to update their profile and complete residency verification
within the timeframe so they can avoid any issues when registering for activities during the new
school year.
Registration dates beginning on or after Monday, July 23, 2018 will be done with the new
system, RecTrac, while any registration before Monday, July 23, 2018 will be completed on the
current software, Capturepoint, until it is phased out. Online Facility Rentals will begin on
October 1, 2018 and tennis court bookings and program registration at the Flamingo Park
Tennis Center is expected to begin in September 2018 (Miami Beach Tennis Center is currently
"live" with the new registration system).
The Parks and Recreation Department will be actively announcing the launch of the registration
system and the community will begin to receive the attached flyer with step by step instructions
on how to create their family profiles and how to verify their residency on Monday, June 18,
2018 through the following marketing efforts:
• Direct mailing to all households on Miami Beach
• Flyer Distribution and Banner postings at all programmed recreation facilities
• Flyer Distribution for all Summer Camp participants
• Emails to all current members
• Constant Contact
• Social Media
• Updates on the City Website
• Hosting an event to help seniors build their profiles
• Pop-up tent with information at upcoming events
Should you have additional questions, please contact Cindy Casanova at (305) 673-7730.
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MAKE YOUR REGISTRATION EASY BEGINNING JUNE 25
CREATE YOUR PROFILE & PROVE YOUR RESIDENCY TODAY!
The Parks and Recreation Department will be launching a new registration system which will provide families
with an even better experience when browsing, registering and paying online for parks and recreation
programs, classes, octivities, tennis court rentals and facility rentals.
e CURRENT MEMBER
1 If you are a current member, your username will be your
email on file with Capturepoint and your temporory
password will be your household zip code.
2. Visit http://register.miamibeachparks.com/
3. Under "Account Log In," enter your temporary username
and password, which will log you in to update
your account.
4. Your account will be defaulted as Non -Resident until you
visit one of the parks listed below to prove your
residency to receive your discounted rates. No refunds
will be given if purchasing a registration with the
incorrect residency status.
NEW MEMBER
1. Visit http://register.miamibeachparks.com/
2. Under "Account Log In," click "Create an Account" to
complete the household information and add your
Family Members & Emergency Contacts
3. Your account will be defaulted as Non -Resident until
you visit one of the parks listed below to prove your
residency to receive your discounted rotes. No refunds
will be given if purchasing a registration with the
incorrect residency status,
l
RESIDENCY REQUIREMENTS
BRING THE FOLLOWING DOCUMENTS PER HOUSEHOLD:
1 Current Lease or Property Tax Statement showing your
homestead exemption or approved exemption
2. Picture ID, Voter Registration Card, Driver's License and/or
utility bill
3. Birth Certificate for each Family Member under 18 years old
Upon visiting one of the porks and proving residency, park stuff
will take a photo of each family member on our new system and
provide a key fob for identification and check-in purposes.
PROVE RESIDENCY AT
Monday - Friday 9AM - 5:30PM
Flamingo Park PAL, 999 11 Street
Muss Park, 4300 Chase Avenue
Monday - Friday 9AM - 7:30PM
Scott Rokow Youth Center, 2700 Sheridan Avenue
North Shore Park Youth Center, 501 72 Street
Saturday - Sunday 9:30AM - 5PM
Scott Rakow Youth Center, 2700 Sheridan Avenue
North Shore Park Youth Center, 501 72 Street
• Prove your residency between June 25 - July 20, 2078 and receive a special gift while supplies lost.
Creating Memories #MBParks • miamibeachparks.com
MIAMI BEAC H
For alternate format or ADA accommodotions, please call 305.604.2489 and select 1 for English or 2 for Spanish, then option 6; TTY users may call via 711 (Florida Relay Service).