LTC 411-2018 Cleanliness Index & Assessment Program Results for FY 201718 Quarter 3MIAMIBEACH
OFFICE OF THE CITY MANAGER
LTC # LETTER TO COMMISSION
411-2018
TO: Mayor Dan Gelber and Members of i he City Co mission
FROM: Jimmy L. Morales, City Manager
DATE: July 2O, 2018
SUBJECT: Cleanliness Index & Assessment Pro• ram Results for FY 2017/18 Quarter 3
The purpose of this Letter to Commission is to communicate the results of the award
winning Cleanliness Index and Assessment program from FY 2017/18 Quarter 3 (April 1,
2018 to June 30, 2018).
Key Q3 Metrics:
• Citywide Cleanliness Index Rating: 1.82
• Citywide Cleanliness Index Compared to FY17 Quarter 3: 4.6% Deterioration
• Citywide Percent Assessments Meeting Target: 81.3%
Background
The Miami Beach Public Area Cleanliness Index is an objective measurement of
performance ranging from 1.0 (Very Clean) to 6.0 (Very Dirty) and includes assessments of
litter, garbage cans/dumpsters, organic material, and fecal matter. The results of the
assessments are used to monitor the impacts of recently implemented initiatives to target
areas for future improvements, and assure the quality of services. Quarterly sample sizes
are set to ensure no greater than a ±5.0 percentage point sampling error given the 95%
confidence level for each of the public areas assessed.
During FY 2006/07, the City tightened the target for the Citywide and area -specific
cleanliness indicators from 2.0 to 1.5 — the lower the score on the cleanliness index
indicates a cleaner area. This target continues to be the same from FY 2007/08 to date. As
important, the City also has a goal to ensure that 90 percent of assessments score 2.0 or
better, with awareness to seasonal fluctuations. The scores are compared to the same
quarter in prior years to account for seasonal variations.
The program received the 2007 Sterling Quality Team Showcase Award. All improvement
action plans implemented are validated against the index. Cleanliness results at the end of
each quarter inform stakeholders if the action plans have worked or if they need to be
adjusted. Tangible benefits obtained as a result of the program include the city's
achievement of one of its strategic objectives to be cleaner.
Summary of the Cleanliness Assessment Results FY 2017/18 Quarter 3
Overall, the citywide cleanliness index deteriorated during FY 2017/18 Quarter 3 when
compared to the same quarter in FY 2016/17 by 4.6% to 1.82. Additionally, FY averages
reflect steady progression as evidenced by the index, anecdotal information, and results of
our most recent resident survey. Additionally, 81.3% of all public area assessments scored
2.0 or better (target=90%) in FY 2017/18 Quarter 3 and a 82.3% average for FY 2016/17
Quarter 3. Cleanliness continues to remain a top priority for the City.
Positive and Stable Areas in FY 2017/18 Quarter 3
• Streets— Streets improved to 1.64 or 5.2% from the prior quarter. Commercial
entertainment streets improved to 1.56 or 8.2%. 89.7% of streets are scoring 2.0 or
better. Commercial entertainment and commercial non -entertainment streets
improved by 3.1% and 1.2% respectively when compared to the same quarter in the
prior FY.
• Parks- Parks improved to 1.47 or 2.0% compared to the prior quarter with 91.7% of
assessments meeting the target. Parks will review playground area litter service to
determine adjustments as needed.
• Waterways - Scores improved by 3.9% compared to the same quarter in the prior
Fiscal Year to 1.95. The percent of assessment meeting the 2.0 target improved by
5.5% or 78.6% meeting target when compared to the same quarter in the prior Fiscal
Year. Issues appear to be litter along the shoreline and organic material. A new
RFP will be drafted for review which may be included cleanliness data and fine
issuance for not meeting established standards for litter.
Areas of Focus in FY 2017/18 Quarter 3
• Alleys— Alleys improved to 2.09 or 6.3% when compared to the same quarter in the
prior FY with 70.3% of assessments meeting the target of 2.0, a 5.7% improvement.
This remains a poor scoring area since program inception. Sanitation alley service
operates Monday through Friday (5 days a week) every morning from 5th Street to
Espanola Way for litter removal. Code has also increased staff to support this effort
citywide with officers required to conduct a minimum of one (1) hour of sanitation and
alleyway inspections each day in the morning and afternoon. Sanitation will review
code warning weekend issuance for overflowing dumpsters to determine weekend
service needs, as well as, review data.
• Sidewalks— Sidewalks remained stable at 1.64 or 1.2% compared to the same
quarter in the prior FY with overall percent meeting target at 85.6%; however,
deteriorated from the same quarter in the prior FY. Commercial entertainment areas
improved to 1.57 or 3.1% and commercial non -entertainment areas deteriorated at
1.70 compared to the same quarter in the prior FY. The primary issue continues to
appear to be litter on the ground and organic material. The dome topper program is
underway with fifty (50) toppers installed to curb household garbage disposal in
public garbage cans on sidewalks; however, sanitation continues to identify areas
where dome toppers are ineffective due to residential misuse. As such, Code has
assigned zone officers to monitor identified areas to ensure compliance. Effective
April 1, the waste hauler has dedicated a route to service litter cans only from 23rd
Street south. Flamingo Park twist cans along Meridian from 11th to 14th street (5
cans) have been replaced with green cans increasing litter capacity from 2 gallons to
25 gallons and on Collins Avenue from 46th to 63rd Street (5 cans). Sanitation will
continue to work closely with the hauler to address these issues.
• Parking Lots - Scores at 1.96 deteriorated by 8.3% from the same quarter in the
prior FY.; however, improved from the prior quarter. The percent of assessments
meeting the 2.0 standard improved to 71.1% compared to the same quarter in the
prior FY. Sanitation will continue to replace twist cans with larger green cans in
select lots space permitting, as well as add additional cans as needed. Sanitation
will review data on organic material and adjusted weekend service frequency as
needed.
• Beaches — Beaches improved to 1.25 or 24.7% compared to the same quarter in the
prior FY for those areas serviced by MDC; however, areas serviced by the City
deteriorated to 2.25 or 23.0% compared to the same quarter in the prior FY. Code
will patrol the middle beach spoil areas and address the conditions as appropriate.
C1144.33.14.11,41•4 I n..
7.4141,:
Free 4. 41
Patio Area
Q1
03
34
FY tome
33613 a3/ 11114..
Munk
11r
311471 nc1 5 ale 116.
Caartmel - E:te tsrrrletrt
-Camane1ts Marr&rllcrtairtttxnt
FGraa
Caarr/cela - E-1111artmma
Cammeme- Nan-E•tetttismmt
Amatale
.23255
Laaaaa
31020522
SMmA Awe
Marl Beach ae"anportmalty Cats
455rrl-Caae 0944/13, Rearonz et(
?i
w
1.94
198
234
253
124
210
135
1.55
3.16
1.74
1.94
1.84
1.78
2•69
1.74
1.95
1.33
1.37
1.81
i-2
225
1.53
2.11
2111
2116
2II2
223
205
2_75
233
343
1.54
251
L37
1.34
2YJ
1.33
1.3-
215
1.3
I.72
I.%
223
211
235
1.93
U:
1.3
225
2_33
'
221
233
-43
1.63
'.3C
Len
1.72
Pubic Area
;202.11/11.
3.-1344
Teem
1134 rcu 1nG 3113:
134443rd-zmtl3V!ra: t
Coal - Nvr=._ M3errert
FCtle lea
1klaaualbc
C4rrrr0. - 511erteir t
Garrea al - N ea
Fealealal
Pals
N/ater.ay
54661u1114.0
44371 Sean Respo7ztitt;/ any
I.S3tad-C30e lw'4f4tp Afe..xtva l'S
"K4.4
1 34.44
710
1.34
1.55
r•12-.14
r• 1711
FY 34.44
1.67
1.55
F1' Beare
4.44
lad
FY Soar. FY Sawa
111
173
155
154
1.23 F.
2111 '
283
2.115
2311
1.33
214
1.3
221
253
158
3.37
t54
3S
2 23
1_2
1 e
159
152
152.
1
174.4
153
1_78
1.55
130
1_73
1.43
1_64
4413
1.21
1.35
139
221
FY loomFr
e -,1.+a+
1,01.16".•
hue, bar
73
1.33
1.71
A6! Arm
W
fd
1y
rr 5131.
I. more.
Ira 441411.,
saw 9447(4
C4trall ray /err"
317 eels
Not re elm altos
C 6mmtlr-3W. - arikl6bSmaSt
acerre11.44 - Nar£ttlnalarmert
.61ryz
Caarrb. aai-Sntreirtmert
Caa ,ram al - ttar£a'a ttera rt
Festlea1a1
BattsEAU
Mame
e
ELsalLArsae
443.,1 Saadi Ae1421111394.31 3112
4.4,4-2,34 W14.14 RLSOC41V311Y
1.24
2111
1.71 1.23
t;a
-12214
1.34
1.33
3.71
158 1.72
-/12.316
133
151
356 1_55
•I 3.416
132
9.82
3751
458 1.72
'.3.?u.. -°,3815
139
A.%
350 1-73
7441 •EA:A
t.83
137
1.S 153
124%
-18996
1.413
2,64
233
2_13 233
11511
-111/516
1.83
1.7-
1,.•y.
15'7 1.64
7.1%
1.64
3.53
154 1.50
12%
31534
155
554 130
6.9%
1.%%
1.76
139
12 1_61
12 21/
1.63
1.70
451
193
434%
:13
23
491
1.75
1.39
-931L
227
21
2ffi
221
' 1131..7 -/ib%
1.63
1.35
1.23.
1.76
1_75
-3.7%
1,. .
1.58 1_73
-411.4'9
r • r! 11
C.
1
1_71
1.70
1.83
1.58
4139
1.6]
1.83
1.72
3.6:
7442
1.32
3.66
138
336
163
134
1.51
1.73
153
150
1.^;3
1.866
1.14
1.63
1.64
1.17
3770
1.61
y
ry szri
1rp
41.1r. 4.411,
1.I7
- e•
.4.123L.
Ydrp
-185'54
-2.31.
1321.
-^_~54
-3316
-3.116
-38.11.
121.
-7136
-6314
2.4.11'.
12%
-39.554
1.74
1.58
-15.8 k.
27 FA
3.156
3Q%
13%
37%
33%
-3.141.
22.Cti
34.716
-32271
-1 .2%
-14.'X.1
2L
327%
P.cralayaof Pa aa MAMMY. acwinp 20 ar boar - 20%19
PUN° A106
a
02
C0
04
Alma
Commercial -ettertainmct
Commercial - ticrr-nrtertalnmert
Sidewalks
CcerlrertI-Entertsimne t
Camn'eraad - NoreEflhrtalrrrtent
Revitlirma.:
EauS
ladaninue
Nlant Grate ReSi331 sal3y Ce 12
Ward -Cade County Rem:east:ttl.
e7 Ea.
71.119
56-7%
'S%
691%
E_.7%
792%
249%
73.1%
9%1%
31.4%
1756
7;.3%
673%
76..7%
22%
92.4%
ffi
99.9%
9.4.9%
666
B6%
7356
37.7%
35.3%
37. t
962%
2.190.6
59.2%
41. 7%
ns%
63.5!
79.3%
97A*
71.9%
934%
73.w
e 216
166
46.3%
63.816
„.3'
43 E%
492%
54➢%
1x6
429%
33.7%
3156
963%
9496
83.9% 66.13% 78S%. 73.1%
75.3%
78.4%
.72%
-1 2%
erases
y.mhw
CearmettW-Enhrtalmlrtst
C.¢mmerCam-+hkrrn7hrfainment
6ealaerdie
Nets
Idewalls
83..5
892
89a.
7441.
CeirTmerc�It�i�-�E�ntertainment 87..1%.
Csrrreercal - ticer'::l.latetern sit
Ex/Ma
veseerlwa6
BegullbUiess
Mere Bean Rmpor1V8 t ltj Colt
MPam*Caek Count Reeacestlit®
t l[Fartl� 74.11% - 2-1
313.4%. 79
Ea_
P[[tlir Awa
0
ry
GO
Of
FY Yells
tMra
law, prior
wee..
tram.
13Cmmelcill-£ntertndnaneet
%Grimetter - fikkf-3ftC7mtrtrf'l nt
iteSltlMtl8
.UtY
Sidewalks
Cc.immerc,0t-r8rMtalarr -t
Cenrmercal - ftrr£rrtertainm rt
Re xfsna:
ieleharivani
88008 Acres
14713.0'1984e8211 Reseiontttiles Cray
Mt mco a Count$ Repscrsettty
74.845
71-3.
823%
31.116
19%
132%
73.88
770%
87_76
933%
9°74
8.6%
9.11%
75.1%
87,1%
852%
83.014
1986
137%
792%
7838
8513.
37..7%
311..6%
1.9%
-0.7%
79_,%
rd.t`�5
85~17%
94.2%
1117%
56.1%
S7.3%
545%
67.196
61.4%
88.3%
82.78
998.7%
87216
85.946
82%
58.88.
35.881
3E2%
37..7%
97.51.
29.9%
33.3%
81.4%
852%
346%
83.7%
-0.8%
11.341
B7.13.
31194:
8391%
833%
86.381
39%
20.1%
89.69.
88.87.
63.3%
6154
WINEEMINEM
75.8%
317%
88-57.
6.1136
229%
723%
39%
13.8%
66.E
510%
73.1%
81.3%
67.8%
3.476
13,3%
82.2%
773%
32.1%
518%
813%
83.3%
75.7%
83.5%
689%
'621%
24%
10.34.
SAttai933.
Streets
POI%Mea
C.avmerc:y - Entertt1
Cr: rrrerca! - Y.4. erEnterta4nmett
.tsltm e
Alleys
Sidewalks
W
C.amrerciel-Enhdalnmert
Commercial - t1crrEntertairer nt
r.•stxrda
EASE
P ekR1.
1Eii�ilC
Nlam166889 Re16s4i bllt3 Cory
Riland-CVCe Caurerr Re8900:tlty
89
+829.
117,316
85.79.
89.89.
6525.
8198
77.88
83.316
94418
990%
63.95.
69149;
89
31_;51;
5r.ar%
89.7%
37.1%
873.96
85.0%
Ion
CMaaa
93.61 grist
1,.1%
4.0%
-2.8%
41416
A8%
dFxaq
46s.6.e r
VY Or
0.73.
2.3%
0.8%
6.7%
-8.1%
0fMras
ham
eros
24.8%
24.0%
4.7%
202%
33:8+1.
29.2%
58.3%
tae%
1.6%
49.87.
83.%
-0.1%
-5.7%
37%
94.3%
3.676
-3.1%
32.8%
56481
87.58
78..2'8 S3.0%8'.99.
27%
3.4%
-1.1%
5.686
3.63.
23.8%
21;.886
441%
28.4%
-02.1%
-18.85.
12_1%
18.6%
48.1`%
Cleanliness Key Intended Outcome
Cleanliness was identified in our community surveys as a key driver affecting overall quality
of life. In addition, in the 2016 survey, residents and businesses rated cleanliness as one of
the services the City should strive not to reduce. The City has implemented increases in
service levels and community satisfaction levels have improved. Overall scores have
improved by 12.8% from FY 2005/06 to FY 2016/17.
Next Quarter Assessments
City part-time staff is conducting cleanliness assessments every quarter. Additionally,
residents are always welcome to participate. If you or any member of your staff is interested
in participating in the City's Public Area Cleanliness and Appearance Program, please
contact Dr. Leslie Rosenfeld with Organization Development Performance Initiatives at
extension 6923.
If you have any further questions, please feel free to contact me.
c: Eric Carpenter, Assistant City Manager
Mark Taxis, Assistant City Manager
Kathie G. Brooks, Assistant City Manager
Roy Coley, Public Works Director
John Rebar, Parks and Recreation Director
Saul Francis, Parking Director
Hernan Cardeno, Code Compliance Director
Betsy Wheaton, Environmental Director
Al Zamora, Sanitation Division Director
Dr. Leslie Rosenfeld, Chief Learning Development Officer
ieKGB/LDR