LTC 426-2018 Garage Index Results for FY 201718 Quarter 3MIAMI BEACH
OFFICE OF THE CITY MANAGER
LTC# LETTER TO COMMISSION
426-2018
TO: Mayor Dan Gelber and Members oft
FROM: Jimmy L. Morales, City Manager
DATE: July 30, 2018
SUBJECT: Garage Index Results for FY 2017/1 uarter 3
The purpose of this Letter to Commission is to communicate the results of the newly
developed Garage Index from FY 2017/18 Quarter 3 (April 1, 2018 to June 30, 2018).
Key Q3 Metrics:
• Citywide Overall Rating: 2.16
• Percent of Assessments Meeting Interior Appearance Target: 53.4%
• Percent of Assessments Meeting Parking Area Target: 39.5%
Background
The Miami Beach Garage Index is an objective measurement of performance ranging from
1.0 (Very Well Maintained) to 6.0 (Not Maintained) and includes assessments for cleanliness
and interior/exterior appearance of the parking area, stairwells, and elevators.
The results of the assessments are used to monitor the impacts of recently implemented
initiatives to target areas for future improvements, and assure the quality of services.
Quarterly sample sizes are set to ensure no greater than ±. 5.0 percentage point sampling
error given the 95% confidence level.
Summary of the Garage Index Results FY 2017/18 Quarter 3
Overall, the City Garage index in FY 2017/18 Quarter 3 was a 2.16, with 63.1 % of
assessments scoring a 2.0 or better. Majority of appearance scores deteriorated when
compared to the same quarter in the prior FY quarter with elevator appearance improving
9% from the prior quarter.
Areas of FOCUS
• Appearance Interior -Overall garage interior appearance deteriorated at 2.42 with
53.4% of assessments meeting the target, a 1 % and 9% deterioration respectively
when compared to the same quarter in the prior Fiscal Year. Elevators improved in
many garages, with the percent meeting target in these areas improving 9% when
compared to the prior quarter.
Parking area assessments continue to yield the lowest score at 2.66 and 39.5% of
assessments meeting target due to pavement stains in the parking area; only 4.6%
of parking area assessments were stain free. This continues to be a very
challenging factor to address as traditional pressure cleaning techniques do not
address the oil stains from cars, and the City is reevaluating whether the current
standard is realistic. The City has reviewed other non-City garages in the region to
reevaluate this standard. Based on staff observations, garages were in similar or
worse condition as it relates to pavement stains. The City's Parking Department and
Property Management Division are pursuing alternative coatings for garage decks.
The goal is to have a more resilient surface coating that returns to its original luster
with low maintenance .
• Exterior Appearance -Exterior appearance of the parking garages deteriorated to
2.32 or 11 % when compared to the same quarter in the prior Fiscal Year with 50.4%
of assessments meeting the target, an 26% deterioration from the same quarter in
the prior FY. Trash on the exterior of the garages continues to be an issue, with
trash around the exterior at all garages. Assessment results continue to be reviewed
with Greenspace and the janitorial contractor to identify areas for improvement. As
of April 30, 2018, parking supervisors are utilizing a formal assessment to report and
track cleanliness and other deficiencies. Reports are transmitted to property
management via email for review and issuance of notice to cure to the contractor as
needed. A Request for Proposal for janitorial services has been issued and a
recommendation is pending.
Positive and Stable Areas
• Cleanliness -Overall garage cleanliness improved to 1.89, a 2% improvement from
the prior quarter, and 5% improvement when compared to same quarter in the prior
Fiscal Year, with 77% of assessments meeting the target. Cleanliness remained
stable in the parking area when compared to the prior quarter. As of June 1, an
additional staff member was added seven (7) days per week from 11 pm -6am at the
th, 1 ih, and 131h street garages to address cleanliness issues throughout the
garages. Cleanliness in these garages improved when compared to the prior
quarter. Both weekday and weekend late night cleanliness scores improved by 29%
and 26% respectively from the prior quarter.
Garaae Index Score For All Citv Garaaes
10 ":& ....... t•l,5\
Overall City Garage Score
Cleanliness
Appearance Interior
t 4nnoarance Exte r ior
Ove rall City Garage Score
Cleanliness
1 5
Parkirq,4.ea
Stairwells
Elevators
Parking lvea
Stairwells
Elevators
Parkirqlvea
Gt
194
• <A
1.""
1.82 ..... ....
1.81
QI 111 .. iW "7'' ,.,..,,.,,..
1.98
1 98 •
1.90 1.9 1.92 1.89
,c,.
·~·,,,.
1.97 1.76 1.97 ., .. 1.88 ·~
1.99 1.70 1.98
1.91 1.70 1.94 ~::~~"'""--'~'--1-~"'!'--+--"'"'--+--.LC'-~~--'-""'---l
Appearance Interior ... .
1.75
ParkingArea t=~~=t:=~t:jt:jtit:j:::fl:~±=~~:j Stairwells
Elevators
I A--arance Exterior
PV1*1T
'IOver.U Goroge -• 1.0 or bettor (T-t •I ., QJ QS ~ "",.,.,...
~ 112.40% 5980% 86.70'5 8140% .........
Cleanliness 75.20% 1111.00'll n.-70.20% 71 .lllUL
Parking lvea 118.70'5 50.-13.1~ 83~ """"' Stairwells 75.80% 11880% f!l30'JI. 7100'll 70"""'
Elevators 83.10% 7840% 79.20% 7830'lfo 78""""
~e!arance Interior 4280% 4740% 58.SO'll. 52-···-
Parking Area 23.80'ilo 34.-51.50% 41.20% 3786%
Stairwells 54.1~ 48~ 112.1~ 5980% se1-
Elevators 5080% 58.50% 81 .-5780% 57.20%
~e!arance Exterior 82 .60% 89.20% f!I~ 80 70'5 70.rw
Overall G arage Index 2.0 or batter (Target 8114) IH A& -· -
Overall 56.---
Cleanliness --81 .10% 71
ParkirqArea 0410'!(, ··--Stairwells
... _
8?.80% -Elevators OCI-84.90% -
Appearance Inte rior 47-.. -47
Parking Area ··-... .. ~ 43
Stairwells 4050'!(, .. . .. 47
Elevators 5070'\\ .. -'4nn4llarance Exterior 53.20o/o .. ~ 82.60% ea
Pe rcentaae of Assessments scorina 2.0 or better fTaraet 90%\
~··-· ,,.. .1!12 . -~··
Overall ...... 57.9% 805% 883% --r..aranA Location
1900 Bav Road Sunset Harbour 82.2°!. 88.8% 869% 82 .9%
5th Street and Alton Road 50
7th Street and Collins Ave. 44
12th Street and Drexel
13th Street and Collins Ave. 47
16th Street and Collins (Anchor Sho..., . 441
17th Street and Pennsvlvania Ave 8?.20/-88.0% 80.W< 81.2o/o
17th Street and Meridian Cou
.. _
42nd Street and Sheridan Ave. --··---
18th Street and Meridian Ave. /Citv Hall Garaae 69.4% 86.1% 85 .7% 83.7%
Percentaae of Assessments scorina 2.0 or better 4Taraet 90%
ift .
1.87
1.7 8
1.79
QI
AO"""-
7840% ---7930%
81.30%
47-
40 .....
5200'll
5000'll
84--
t~ll(IMarilVI tllt& 16'fl7 tnta , ... ~-::::-.:-
-~~
Overall ·-227 ·-219 -3.1%
1...,..,,.tinn
1900 Bav Road /Sunset Harbour 1.80 1.90 1.84 -3.2o/o
5th Street and Alton Road ... 6.3%
7th Street and r.011ins Ave.
12th ~treet and Drexel -9 .9%
13th Street and Collins Ave -9.1%
16th Street and Collins r Anchor Shone:; -9.1%
17th Street and Pennsvtvania Ave 1.76 1.92 8.3%
17th Street and Meridian Cou -.. -2 .4%
42nd Street and Sheridan Ave. 7 2.n 2 311 31 -2.9%
18th Street and Meridian Ave. ICitv Hall Gar::ine 1.93 1.68 184 1.83 -0.5%
F"l18H7
lt1 Q2 Q3 a-fY-.. Qt
Overall .... ,..,_ 5980')(, 85 7'J(, 614% ----
IGaraae Location
1900 Bav Road (Sunset Harbour 80 .SO'll 78~
5th Street and Alton Road 84 ....
7th ~treet and Collins Ave. 68A
12th Street and Drexe 569"
13th Street and Collins Ave. 495
16th Street and Collins /Anchor Shone:; AA
17th Street and Pennsvlvania Av. n
17th Street and Meridian Cou ..
42nd Street and Sheridan Ave. <A ··-18th Street and Meridian Ave. ICitv Hall Garwie 83.20% 85 .0'lo 797'X.
. • ••• •• i Q4 '4'N4 --.:.;:;:lii,;,c c::. . .w.<.><.. .. ..... _....i
-0 4""' -1% -7%
1 93 1 89 -2 .07% -5% -4% .,,... 0.97% 6% 4%
1.9 1 1.84 -3--11% -8%
1.81 1.7 5 -3.31% -8% -8%
1% -10%
5.""" "" .5r,
3.91% 0% -7%
-7 .AA% -5% -17%
13.17% 11% 14%
PVIY/11 I
QI QS CM ""-.... .......... ~Ill =-~ prtorQtt prior F'I bir --""1"' -4% -4% 4%
7'3A n~ 5% 7% 10% --~-0% -5% 2%
721 ... 7R1% 8% 16% 13% ,,,_ 83.7% 7% 10% 16%
57--5°4" -7% -9% 11%
47~ 311"" -16% -23% -8%
ee-58~ -13% -7% 10%
578" 1128" 9% 1% 28%
"'.4" 504" -28% -26% -27%
" ~~"°" .... _
-18.3%
-20.3%
-5.6%
-30.0%
-22.9%
-21 .0%
-12.2%
-16.7%
-16.0%
-5 .2%
FY1T/18 • ,,
• Q3 Q4
,,,, __
PllOrDtr ,,...,,.._ liiili~~ ·-831')(, -4.39% -4% 4%
81 .90r. -3.05% 2'!. -11%
-13.54% -15% -7%
-7.95% -11% 25%
-3.80% 3% 35%
-9.13% 7o/, 40%
-12 .36% 2'l 37%
-3.92% -13% -22%
-0.69% 1% 10%
-7.11% -5% -14%
9.48% -6% -7%
Q1 -Q) GM "' .........
Overall Cleanliness
-1 .87%
0.85%
-0.26%
7.60%
0.62%
2.30%
0.23%
-0.34%
-5.18%
2.54%
FYt FY 7
Qt QI Qt Q4 fY Q1 9i Q-~
Overall A arance
Gara Location
-5.32%
1.24%
-8.74%
-9.06%
16th Street and Collins Anchor Sh ' -8.26%
0.82%
2.20%
81 -0.46 %
18th Street and Weridian Ave. Cit Hall Gar e 6.80%
Next Quarter Assessments
City part-time staff is conducting assessments each quarter. Additionally, residents are
always welcome to participate . If you or any member of your staff is interested in
participating in the City's Garage Index Program, please contact Dr. Leslie Rosenfeld with
Organization Development Performance Initiatives at extension 6923.
If you have any further questions, please feel free to contact me.
Attachment
c: Kathie G. Brooks, Assistant City Manager
Eric Carpenter, Assistant City Manager
Mark Taxis, Assistant City Manager
KGB/L
Roy Col ey, Public Works Director
John Rebar, Parks and Recreation Director
Saul Frances, Parking Director
Al Zamora, Sanitation Division Director
Adrian Morales , Property Management Director
Dr. Leslie Rosenfeld, Chief Learning and Development Officer
Rodne nowles, Green Space Division Director
4 .42%
2.05%
3.69%
-0.64%
0.00%
16.78%
-0.03% 14.71%
9.55% 22.97%
0.09% 27.8 1%
...S.84% -8.72%
-0.45% 18.22%
-3.98% -4.35%
-2.22% 0.96%
Garage Index
Criteria for each area are listed below:
Cleanliness Parking Area I Stairwells/ Elevators
• No trash on ground
• No graffiti on walls
• Odor Free
• Garbage Cans well-maintained
• No organic material (vomit/sand/cobwebs)
Appearance Parking Area I Stairwells I Elevators
• Signage well-maintained
• Lighting Sufficient
• No damage (leaks/rust/concrete spalling) and painted areas crisp
• Pavement stain free
• Ticket burster/payment station/exit verifier in good working condition
or stairwell doors/railings or elevator doors/buttons
Appearance I Cleanliness Exterior
• Planters/grassy areas/sidewalk entrance well maintained
• Graffiti free
• No unpleasant odor
• No trash
• Signage clean and useable