LTC 435-2018 Restroom Index Results for FY 2017/18 Quarter 3 MIAMIBEACH
OFFICE OF THE CITY MANAGER
LTC # LETTER TO COMMISSION
435-2018
TO: Mayor Dan Gelber and Members of e City ommission
FROM: Jimmy L. Morales, City Manager
DATE: July 26, 2018
SUBJECT: Restroom Index Results for FY 2017/18 Quarter 3
The purpose of this memorandum is to communicate the results of the newly developed
Restroom Index from FY 2017/18 Quarter 3 (April 1, 2018 to June 30, 2018). As we worked
through this process with departments to identify areas for improvement, we monitored
internally during FY 2015/16, and disseminate quarterly to the commission via a Letter to
Commission beginning in FY 2016/17.
Key Q3 Metrics:
• Citywide Restroom Index Rating: 2.04
• Citywide Toilet/Urinal Cleanliness Meeting Target: 59.2%
• Bathroom Exterior Scores Compared to Prior Year Fiscal Quarter: 4.2%
Improvement
Background
The Miami Beach Restroom Index is an objective measurement of performance ranging
from 1.0 (Very Well Maintained) to 6.0 (Not Maintained) and includes assessments for
cleanliness and interior/exterior appearance of the toilet and sink areas (See attached).
The results of the assessments are used to monitor the impacts of recently implemented
initiatives to target areas for future improvements, and assure the quality of services.
Quarterly sample sizes are set to ensure no greater than ± 5.0 percentage point sampling
error given the 95% confidence level.
Summary of the Restroom Index Results FY 2017/18 Quarter 2
Overall, the City Restroom Index in FY 2017/18 Quarter 3 was a 2.04, with 70.2% of
assessments scoring a 2.0 or better, a 7.3 and 7.3% improvement respectively when
compared to the same quarter in the prior FY. The FY 2016/17 average was a 2.11, with
68.0% of assessments scoring a 2.0 or better. Data reviews indicate that male restrooms
are rated lower consistently throughout the year. As such, parks and property management
personnel continue to monitor current service levels to determine potential adjustments to
scheduling.
Areas of Focus
• Cleanliness Toilet Area — Data continues to indicate that toilet/urinal cleanliness is
a low scoring area at 2.24, with 59.2% of assessments meeting the target. Floor
cleanliness remains an issue with 53.9% of assessments meeting the criteria in toilet
areas and 55.9% in sink areas. Parks will continue to work with United Janitorial
Services to identify opportunities for improvement. The request for proposals
currently underway references the index to ensure potential providers are aware and
will incorporate into planned service delivery. Data indicates a deterioration in toilet
and urinal litter overall. Weekend daytime hours are the lowest scoring with average
scores of 2.44.
• Cleanliness Sink Area— Sink area cleanliness overall scored low with 58.9% of sink
area cleanliness meeting the standard; however, this is a 26.6% improvement from
the same quarter in the prior FY at 2.33. The sink and/or mirror cleanliness remained
stable at 66.5% meeting the target, with 55.9% of floors meeting target for
mopped/clean with no stains, with both areas improving 15.4% and 11.5%
respectively when compared to the same quarter in the prior FY. Park staff is
requiring Janitorial Services to mop the floors on a more frequent basis. Liquid soap
dispensers continue to be swapped out for foam dispensers in the restrooms.
Positive and Stable Areas
• Bathroom Interior- Overall bathroom interior scores remained stable when
compared to the same quarter in the prior FY from 1.74 to 1.76 or 3.3%. The
percent of bathroom interiors meeting target remained stable at 79.9% from the prior
FY same quarter. Parks has received funding in FY18 to replace equipment and
fixtures as identified, as well as epoxy cover on select restroom floors.
• Exterior Appearance — Overall bathroom exterior scores remained stable with
82.7% scoring 2.0 or better with an average of 1.81. This is a 1.6% improvement
from the prior quarter and 4.2% improvement from the same quarter in the prior FY.
Litter and trash during the weekend daytime appears to be an issue across
restrooms in the South Beach area with 49.3% meeting the target. Parks staff will
continue to monitor to determine if the issue is seasonal or ongoing. Parks staff will
work with United Janitorial to ensure exterior of restrooms is free of litter up to 20 feet
from restroom facility.
Restroom Index Score For All Public Restrooms Citywide
:Overall Public Restroom Index(Target-1.5) FY15116
Q1 02 03 04 FY Average
Overall City Restroom Score 2.08 2 J6 1 99 1 79 2.00
Cleanliness 2.51 2.54 2.31 2.01 2.37
Toilet Area 2.46 2.48 2.31 1.37 2.33
Sink Area2.31 2.05 2.40
Bathroom Interior 1.55 1.i'7 1.5'
Bathroom Exterior 1.80 1.83 1.77 1..7:3
'Overall Public Restroom Index(Target-1.51 FY16/17 FY17/18
01 02 03 Q4 FY Average Qt Q2 03 SI change from%change from%change from
prior Ott prior Fy Qtr base year Qtr
r r
Overall City Restroom Scon _ 2.19 2.20 2.14 2.11 -.3:: 2.07 -1.4ia -7.3% taro
iiii Cleanliness 2.55 2.58 2.25 r 2.39 2.08 2.'_0 -0.4% r -11.2% t -0.9%
Toilet Area 2.44 2.44 2.26 r 2.31 2.13 2.25 2.4 -0.4% r -8.2% r -3,0% •
Sink Area 2.67 2.72 2.25 r 2.47 2.04 2.36 2.33 -1.3% r -14.3% r 0.9%
Bathroom Interior 1 3(1 1 74 2.02 r 188 1.75 1.,12 1 75 -3.3% r 1.1% r 13.5%
Bathroom Exterior 1 75 1 39 • 2.03 r 1.76 1.77 1.84 1 81 -1.6% C -4.2% r 2.3%
1 r1y . . -w:i.r.
•
"fes=MMXM
MrlICIErrinMPTIMINIIMIM '113EiM 66.0%
® 60.0% =RE= 64.7% '
62.1% MiFEEIM 56.6% '
Bathroom Interior Mr.tirl.
I u!.:'z, MEE=
erall Public Restroom Index 2.0 or better
FY17/18
•
%change from'%change from%change from
0%) 01 Q2 Q3 04 FY Average QI 02 03 prior q prior FY q se year Qtr
Overall City Restroom Score 76.0% 64.7% 65.4% 65.9% 68.0% 74.2% 69.5% 70.2% 7.4 a -..:,7
Cleanliness 64.4% 47.5% 48.7% 59.0% 54.9% 66.4% 58.8% 59.0% 21.15% -1.67%
Toilet Area 65.8% 52.1% 50.9% 58.4% 56.8% 65.4% 57.7% 59.2% 2.1,2% 16.31% -4.67%
Sink Area 63.0% 42.9% 46.5% 59.7% 53.0% 67.4% 59.8% 58.9% -1.51% 26.67% 1.73%
Bathroom Menor 79.7% 80.6% 80.1% 73.7% 78.5% 82.4% 78.3% 79.9% 2.04% -0.25% -7.63% '
Bathroom Exterior 83.2% 84.1% 72.0% 83.7% 81.3% 82.3% I 82.7% 0.49% -1.66% -3.84% '
Percentage of Assessments scoring 2.0 or better(Target 90%1
•Percentage of Assessments scoring 2.0 or better(Target FY15/16
. 90%) 01 02 03 Q4 FY Average
Overall 6680% 6600% 73.1%. 11"", 70.4% '
Bathroom Location
..;,rth Pante Park(MS lien-Bpm/ 79.1% 07.2% 88(P% 8.S e% 79.0%
k4er,Stoneman 0.5..6t.'..ksF7am-8cm/SS8am•12am( 58.1% 488% 500% 08.5% 55.6%
8th Street&Ocean•Lummus Park(MF7am•10om/SS8atn- 74.4% 06 7% 77.2% 75.0% 72.7%
10th Street&Ocean-Lummus Park(M-F7am-1Oom/SS8an,- 61.1% 58.3% 50.9% 88.2% 59.1%
14th Street&Ocean-Lummus Park(k4F7am-tOpn/SS8am- 402% 50.0% 38.0% 51.0% 44.6%
21st Street&Ocean-CdNre Park(MF7am-10pm/SS8am, 68.3% 89.9% 77.3% 78.7% 72.2%
3581 Street&Ocean-Pancoast Park(MS7am-8pm) )73.1% 75 8% 84 5% 81 3% 77.7%
48M Street&Coins•bean Beach Park(MS7am-8pm( 81.1% 75.0% 83.7% 84.8%
53rd Street&Coins-Beech Mew Park(MS7an-8pm1 85 0% 87 0% MIEN
84th Street&Collins-Aison Park(MSlam•8pm) 03. 882% 00.2% 87 0% 089%
Unidad Beachfront(7am8pn SS) 88.9% 88.5%
NSOSP 80th Street&Coins(MS7am-8pm) 36.9% 42.0% 46.4% 52,0% 43.2%
NSOSP 83rd Street&Colirn(M-S7am-8pm) 43.8% 44.2% 65.9% 88.5% 53.4%
NSOSP 84th Street&Coins(MS7am-Spm) 51.2% 807% 80 3% 73, 87 2%
Seawater(MS Sam-Bpm( 84.7% 669% 88 1% 74 8%
Creep 1MS Sam-bpm( 49.3% 53.2% 83 3% 882%
Tatum lMS 8am-8pn( 75.7% , 73.3% • ' . 81.0%
North Shore Park Youth Center(8v Tars)(MFoam' 89.1% 64.3% I 81 0%
Fairway Park lSS8am-Bpm) 82.0% 64.3% 81 4%
Normandy Isb(Restrooms by bed)(MS8am-8pn) 88 2% 82.4% •.. 87 6%
Moes{MFBan-Spm( 58.3% 52.1% 70.0% 59.4% 58.3%
Maurice Gibb Park(1.4S&m-Spm) 48.2% 31.3% 75.0% 75.0% 48.0%
SoudscapalW/R 7pm-tOpm( 02.5% 82.5%
Flanaeo Baseball Stadium(M$8am-5pm) 50.0% I 50.0%
Flamingo Outside Terns lM-SBam-epm) 80.1% 1", 75.0% 83.80
Flamago Football Stadium(Concessiottihee)(Ms6am-Bpm) 83.3% 8,3 7% 75 0% 86 2%
Sash Pornt Dyne and Pier Park(7am-Sunset 38.8% 75 0% 33 7% 43.0% 35.0%
FY161117 F717/18
ME .
Percentage of Assn sstrents scoring 2.0 or better(Target .,
90%) 01 02 Q3 04 FY Average Q2 03
Overall 7600% 64 70% 650% 659% •a+.eeni. " ':" '^888 """'...° 1,01% 8.00% -3.97% '
Bathroom Location
South Pointe Park IMS lien-bpm) 89 3% 78.9% 838% 69 0% 1 80.3% 8.65% -13.95% -17.95%
m
Maiory Storeman Douglas lM-F7a -OhnvSS8am-12am) 75.7% 57 5% 57 1% 45 3% 58.9% 85.9% 85 0% 8� -5.49% 8.58% 24.00% '
Bth Street&Ocean-Lummus Pant IM-F7arn-lOpm/$$8am- 77.4% 72 1% 57.5% j 83.4% 87.8% 71.2% 52.8% 5'• 12.88% 3.85% -22.80%
10thStreet&Ocean-Lummus Park lM-F7am-10pm/SS8an1, 81.8x. 69.7% 550% i 88 1% 682% 06.8% • 63.0% 54.5%` -13.49% -0.91% 707%
14th Street&Ocean•Lummus Park(M-F7am-tOom/SS8am- 48.2% 40.9% 52.5% 82 1% 58.1% 09.0% 8,3% 76.9% -5.00% 40.46% 102.37%
21st Street&Ocea1-Collins Park(M-F7am-lOpm/SS8am- 65.7% 82.1% 63 2% 57 6% 62.2% 75.0% 64.9% 58.3% / -10.17% -7.75% -24 58% '
35th Street&Ocean-Pancoast Pads{MS7am86m) 77.9% 83 3% 66 1% 55.0% 70.6% 83.9% i 72.1% 72.1 0.00% 9.08% -14.67%
fifth Street&Collins•Indian Beach Park(M-S7an-8pm) 73.5% 07.7% 62.5% 6t 2% 602% 75.0% I 80.5% 58. •18.12% -672% -30.35%
53rd Street&Coins-Beech View Pak(M.S7att8rm) 05 7% 78 1% 85.0% , 79 8% 87 2% 64.7% 65 1.39% -1801% -22 82%
84th Street&Coins-Alison Park)MS7am8pn5 78.4% 61.7% 84.3% 51.6% 84.0% 82.2% 51.4% 58. 10.51% -11.88% -5.65%
Unidad Beachfront(7a.-Bpm SS) 836% 88.4% 78.9% 76.9% 78.0% 72.1% 85.9% 74. 12.75% -3.38% -16.05%
NSOSP 80th Street&Collis(M-S7arn-8pm) 54 8% 48 9% 47 9% 44 1% 48.9% 65 5% 58.0% 62. 7.78% 30.48% 34 70%
NSOSP 83rd Street a Collis(MSlam-bpm( 650% 409% 54.2% 54.2% 55.7% , 83.8% 83.5% 89 8.98% 27.68% 5.01%
NSOSP 84th Street&Collin 1MS7an-8pn( 63.5% 58.8% 52.1% 48.2% 54.7% 81.3% 48.9% 11.68% 4.80% -32.00%
Stillwater(MS Sem-epm) 74.1% 44.8% 75.0% 60.3% 83.6% 75 8% 808% 880% 7.18% 15.47% 0.58%
Cresci(WS 8am-bpm) 828% 48.1% 72.5% 76.0% 899% 73.8% 74.1% 82.4% 1120% 13.86% , -1.08%
Tatum MS Ban- 77.5 58. 70. . 74 5% 83.8% 80.4% 84. -12.85% -13.11%
Nath Share Park Youth Center B Tennis MF8am -2.28% 1.81% -5.60%
Fairway Park(SS8em-86m) 87 S% 73.2% 62.5% 75.0% 74 6% 77.5% 83.3% 71. -14.29% 14.24% 48.80%
Normandy Isle{Restrooms by field}(MSBsm-Bpm) 85 3% et 3% 65.896 80.49'. 78 2% 69.6% 65. 262% 1.00% •31.17%
Mss(MF eem-Spm) 03.3% 50.0% 56 7% -3.03% 32.43%
Matalce Grob Pak(MS8am5pm 75.0% 68.0% 58.3% 68.8% 675% 644% 60.7% 9.88% 14.41% -11.07%
Soodscape(WIR 7pm10p01
Flamingo BasebeN Stadium(MS8am5pm) I 62.5% 02 5% I 87 5% 1429% '
Flange Ousde Tenex(MS8am-bpm 70.7% 67.9% 705% 75.3% 114 5% 79.8% -5.5e% 17.53% 8.40%
Flamingo Footbal Stadion(Concession Meal(106.Seam-9pe( 68.3% 08.8% 82.1% 57.1% 89.1% 09.0% 81 3% .4.18% 5.12% 387%
Seoul Point Ones and Pier Park(7am•Soset 40.2% 38.8% 48.2% 37 5% 41 2% 130 3% 52 5% •11.24% -3.32% 38 28%
Next Quarter Assessments
City part-time staff is conducting assessments every quarter. Additionally, residents are
always welcome to participate. If you or any member of your staff is interested in
participating in the City's Restroom Index Program, please contact Dr. Leslie Rosenfeld with
Organization Development Performance Initiatives at extension 6923.
If you have any further questions, please feel free to contact me.
c: Eric Carpenter, Assistant City Manager
Mark Taxis, Assistant City Manager
John Rebar, Parks and Recreation Director
Roy Coley, Public Works Director
Adrian Morales, Property Management Director
Attachment
KGB/ 'if/
Criteria for each area are listed below:
Cleanliness Toilet Area
• Floors mopped/clean/no stains
• Toilets/urinal clean/no litter visible/ no leaks
• No unpleasant odor
• Toilet paper unavailable/usable
• No graffiti
Cleanliness Sink Area
• Floors mopped/clean/no stains
• Sink and/or mirror clean/no leaks
• Trash can no more than 3/4 full
• Walls clean/no graffiti
• Soap dispenser clean
Appearance Interior
• Stable/operable toilet/urinal partition enclosures
• Stall doors rust free/fully painted/latch and hinge functional
• Sink faucets and soap dispenser functional
• Hand dryer or paper dispenser functional
• All interior lights functional
Appearance / Cleanliness Exterior
• Signage visible and clean
• No graffiti
• No unpleasant odor
• No trash/litter
• Entrance door rust free/fully painted/functional (rollup or traditional)