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K - Training - Exhibit K Exhibit K Training City of Miami Beach, FL l\,rntnrnla ("'nntraM Nn _"')_1 OO"l"l"l The City of Miami Beach, Florida 800 MHz ASTRO Simulcast Trunked Radio System Training I Training I Overview Instructors Efficiency Integration of Training Motorola's Worldwide Learning Services organization dedicates itself exclusively to offering the most comprehensive training available for Motorola's advanced radio equipment. We understand that your equipment is a highly sophisticated communications instrument, and as such, requires specialized training to fully realize the equipment's potential. Thus, you need quality training that only Motorola delivers for quality Motorola products. Motorola's Customer Training Center offers advanced training facilities, resources, and techniques to help you achieve the maximum potential from your communications investment. A successful training experience also requires expertise and dedication on the part of the instructor as well as the trainee. At Motorola, our technical instructors have extensive backgrounds in RF communications, microwave technology, telephony, digital logic and microprocessors, as well as computer science. Instructors' formal training varies from postgraduate degrees in occupational education and electronics to a variety of military instructor programs. Since continuing education is crucial to continued success, Motorola instructors receive more than 100 hours of training annually in communications technology and training techniques. Our close relationship with product design and development ensures current, accurate information for every product. Using Motorola technology to its fullest will assist performance at every level of system operation. Over the life of your system, these efficiencies add up to large dollar amounts. Receiving the proper training increases your employees' efficiency in their ~se of the system. Motorola's Worldwide Learning Services organization is unmatched in their ability to deliver integrated training packages to virtually any type of client. From sophisticated training need analysis to ongoing trammg throughout the life cycle of your product or system, Motorola's Worldwide Learning Services can help ensure that your investment in training today is an investment for your future. . M07OIIOLA ......................~~~~~~~~.~~~~~.~~...............................................................................................................................................m.....~~~~.~~..~..~.... The City of Miami Beach, Florida 800 MHz ASTRO Simulcast Trunked Radio System Training Motorola Advantages Transfer of Knowledge Successful system implementation as well as ongoing system management and maintenance can be greatly enhanced by the careful transfer of knowledge from Motorola in-house experts to system managers, technicians, and end users. Critical elements of knowledge transfer include knowledgeable instructors, well-designed courseware, lab activities, and system hardware and software that closely parallels your operating environment integrated with proper system documentation. To understand your specific configuration and product features, there is a well-defined communication link between Worldwide Learning Services and Motorola's field personnel. This link keeps us apprised of any special issues that arise. Applying this approach allows us to provide tailored system manager, technician, dispatcher, and end user training. Through careful Needs Analysis, we design and develop training that enables you to become self-reliant with your equipment. This training can take place at one of our training centers or at your location. Quality of Instructors A careful blending of background, experience and continuous training creates a grounded, intellectually stimulating, and accessible instructor that will professionally deliver your training. Understanding that, the instructor will generate a training environment where students feel empowered to learn. You can be assured that your Motorola instructor utilizes the Needs Analysis of your product or system. The process also ensures that your instructor readily understands the equipment, fashioning a smooth and effective training event. . MOTOROLA ............. ......... :.~~~~~~~.~~ .~~~~~~~~ ~ ...... ............. ............. ......... ............... .................. .............. ................... .............. ..............................~~~~..~.~..~..~.... The City of Miami Beach, Florida 800 MHz ASTRO Simulcast Trunked Radio System Training Quality of Material Knowledge Retention Course material performs a vital role in the training process and in the transfer of knowledge to the job site. It is not enough for the material to look professional. Course curriculum follows a design philosophy that instructors adhere to during the training event. Good course materials are easy to use, well integrated into the course design. Because Motorola follows research-driven instructional design methodology, our course materials are specifically designed for ease of use and effective transfer of knowledge to the job. Course curriculum can be tailored to reflect your individual product. We provide relevant documentation pertaining to your product during the training event. Following a training event, the knowledge learned can sometimes be lost in the transition to the operating environment. To maximize retention and transfer to the job, our instructional designers conduct task analyses to determine performance criteria as part of the Motorola design process. Motorola's Worldwide Technical Education training methodology is based upon several key criteria: .:. Course design is driven by an analysis of learner needs. .:. Learning objectives are based upon what learners need to accomplish on the job. .:. Our training strategies are based upon maximizing transfer of skills to the job, and retention/reuse of effective learning. Motorola accommodates these criteria in the following ways: .:. Course content is focused on how-to, rather than theory. .:. Class discussions are application based. .:. Training incorporates maximum hands-on lab opportunities. .:. Integration of customer specific job aides into the classroom experience and the lab activities, as well as through video support. Course design, based on these customer-driven performance objectives, has determined that task -driven courses provide better knowledge retention for the students. Because of the course design, students will maintain the knowledge taught and apply it for immediate results that will extend the life of your product. . Ar07'OllOLA ......................~~~~~~~~.~~~~.~~~~~~~~~.......................................................................................................................................................~~~~.~.~..~}.... The City of Miami Beach, Florida 800 MHz ASTRO Simulcast Trunked Radio System Training Types of Training Available Instructor Led Train-the- Trainer Resident Training End-User Training SeH-Study Based upon our years of experience, we have determined that the following type( s) of training will best serve your needs for comprehensive training education. Our qualified instructor( s) will lead your students through the requested course tailored to your system. Maximal instructor-led lab time has been allocated to help educate students in specific and everyday occurrences of programming, maintenance, and troubleshooting associated with your product. Our instructor delivers training to the designated members of your training staff During the Train-the- Trainer event, we will utilize your familiar equipment to deliver training to your trainers, thus ensuring a smooth transfer of knowledge. Students attend training conducted at one of our training centers. Because of the diverse customer-base that attend resident training, the equipment is modeled upon a standard configuration. We also offer a separate program for your subscription users. The End-User Training program tailors all training material to exactly match your system and radios. We can provide the training or train your trainers to deliver training. This option allows students to follow a Computer Based Training module on CD-ROM or other media that will enhance their skills on-site. This option can be used in conjunction with instructor-led courses. . MOYOROLA ......................~~~~~~~~.~~~~.~~~~~~~~~.......................................................................................................................................................~~~~.~.~..~..~.... The City of Miami Beach, Florida 800 MHz ASTRO Simulcast Trunked Radio System Training Prerequisites We strive to provide a training experience that exceeds your expectations. You can help us ensure a positive experience by reviewing prerequisite requirements that are designated in your training plan. Prerequisites provide critical foundation knowledge that will be built upon during your classroom training. As such, the instructor will not be able to cover content that is included in prerequisites so therefore it is imperative that you complete them. If not, your subsequent training class may not provide the desired learning results. Course Descriptions These course descriptions can also appear in the training roadmaps In the process of assessing your training needs, Motorola has identified the following course( s) that are necessary to achieve your training goals. Attached below are descriptions for each training course, if available, included in this proposal. Presented below are the standard course outlines. While the standard courses are encouraged, the class outline may be tailored for your quotation. Thus the outline( s) below may not exactly match your quoted class length and content. . MOTOROLA ............... ....... ~~~~~~~~~.~~~. ~~~~~~~~~..... ............ .................... ....... ..................... .................... ..... .................................. ...........................~~~~ .~.~..~..?.... The City of Miami Beach, Florida 800 MHz ASTRO Simulcast Trunked Radio System Training Training Plan I Matrix - City of Miami Beach COURSE GROUP NUMBER DURATION LOCATION DATE NUMBER OF OF (days) AITENDEES SESSIONS Spectra XTS3000 Technicians 1 5 Miami Beach, TBD 1 FL Managing Your System 1 5 Miami Beach, TBD 2 SmartZoneSystem Managers FL CENTRACOM Gold Supervisors I I Miami Beach, TBD 5 Alias Database Mgr. FL (ADM) & Admin CENTRACOM Gold Operators 6 3 Miami Beach, TBD 25 Elite Operator (2 (4 hour FL (4 to 5 per Training Consoles) sessions) session) XTS3000 Portable Trainers 1 I Miami Beach, TBD 5 ASTRO Spectra FL Mobile (Train-the- Trainer) Managing Your Technicians I 4.5 Schaumburg, IL TBD Priced Per Student SmartZone Svstem ASTRO XTS3000 Technicians I 3.5 Schaumburg,IL TBD Priced Per Student Portable ASTRO Spectra Technicians 1 3.5 Schaumburg,IL TBD Priced Per Student Mobile . MOT'OIIOLA . .................. ...~~~~~~~.~~~.~~~~~~~~~.. .... ........... .... ........... ......... ......................... ............ .... ............................... ......................m.............~~~~.~.~..~..~....