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2018-30655 Resolution Resolution No. 2018-30655 A RESOLUTION OF THE MAYOR AND CITY COMMISSION OF THE CITY OF MIAMI BEACH, FLORIDA, ACCEPTING THE RECOMMENDATION OF THE CITY MANAGER, PURSUANT TO REQUEST FOR PROPOSALS (RFP) NO. 2018-234-JC FOR REVENUE ENHANCEMENT STUDY FOR UTILITIES; AUTHORIZING THE ADMINISTRATION TO ENTER INTO NEGOTIATIONS WITH ISI WATER COMPANY, THE TOP RANKED PROPOSER; AND FURTHER AUTHORIZING THE MAYOR AND CITY CLERK TO EXECUTE AN AGREEMENT UPON CONCLUSION OF SUCCESSFUL NEGOTIATIONS BY THE ADMINISTRATION. WHEREAS, the City periodically reviews its business units to assure that operations are being performed in the most robust and prudential manner possible; and WHEREAS, the City-determined it was necessary to conduct revenue enhancement studies, for the purpose of analyzing the City's Utilities Department to identify and recover un-read, mis-read, and un-metered water revenues; and WHEREAS, at the March 31, 2017 Finance and City Wide Committee ("the Committee") meeting, a referral from the City Commission (Item C4N) was discussed regarding the engagement of a Revenue Enhancement Consultant to study the City's Utilities Department;.and WHEREAS, at the June 30, 2017, Finance and City Wide Committee meeting, staff presented those areas where the City would benefit from this type of evaluation; and WHEREAS, the Administration recommended a revenue enhancement study of the City's Utilities Department, since no study has been performed since 2009; and WHEREAS, on June 30, 2017, the Committee approved the issuance of the RFP for a revenue enhancement study; and WHEREAS, the Committee also requested that the Administration come back to the Committee with the scope of the RFP to ensure consistency with what the Committee envisioned; and WHEREAS, on September 20, 2017, staff returned to the Committee to identify the scope of services developed for the RFP; and WHEREAS, on May 16, 2018, the Administration returned to the Committee to seek approval for the issuance of the RFP; and WHEREAS, on May 16, 2018, the City issued RFP No. 2018-234-JC, for Revenue Enhancement Study for Utilities; and WHEREAS, a voluntary pre-proposal conference was held on May 31, 2018; and WHEREAS, on August 8, 2018 the City received a total of three (3) proposals from the following firms: ISI Water Company; Elite Consulting Specialists, Inc., d/b/a ECS Business Services; and Utility Revenue Management Company; and WHEREAS, on August 16, 2018, the City Manager, pursuant to LTC No. 457-2018, appointed an Evaluation Committee (the "Committee"), comprised of Mark Coolidge, Assistant Internal Auditor, Internal Audit Department; Lys Desir, Water and Sewer Superintendent, Public Works Department; Jay Fink, Assistant Director, Public Works Department; Manny Marquez, Assistant Director, Finance Department; Benjamin Nussbaum, Revenue Manager, Finance Department; and WHEREAS, the Committee convened on August 30, 2018, to consider the proposals received; and WHEREAS, the Committee was provided an overview of the project, information relative to the City's Cone of Silence Ordinance and the Government Sunshine Law, as well as general information on the scope of services and a copy of each proposal, and was instructed to score and rank each proposal pursuant to the evaluation criteria established in the RFP; and WHEREAS, the evaluation process resulted in the following order of ranking: 1st ranked proposer: ISI Water Company; 2' ranked proposer: Utility Revenue Management Company; 3rd ranked proposer: Elite Consulting Specialists, Inc., d/b/a ECS Business Services; and WHEREAS, after reviewing the results of the evaluation committee process, and the proposals received, the City Manager exercised his due diligence and recommends that the Mayor and City Commission approve the Resolution authorizing the Administration to enter into negotiations ISI Water Company, the top ranked proposer. NOW, THEREFORE, BE IT DULY RESOLVED BY THE MAYOR AND CITY COMMISSION OF THE CITY OF MIAMI BEACH, FLORIDA, that the Mayor and City Commission hereby accept the recommendation of the City Manager, pursuant to Request for Proposals (RFP) No. 2018-234-JC for Revenue Enhancement Study for Utilities; authorize the Administration to enter into negotiations with ISI Water Company, the top ranked proposer; and further authorize the Mayor and City Clerk to execute an agreement upon conclusion of successful negotiations by the Administration. PASSED AND ADOPTED this /d- day of Poem6er 2018. oil pan Gelber, May& ATTEST: i B, -„,'11141�� APPROVED AS TO Rafae, . Granado, City lerk 5 •••.. % FORM &LANGUAGE Ar � • \ � •'••• • &FOR EXECUTION to ( INOORP ORATED: _,Or [—. 9 5 01.7% '.., • : City Attorney 14 e CLI 26 7 Date L3:ZZZ -,yj Resolutions - R7 K MIAMI B COMMISSION MEMORANDUM TO: Honorable Mayor and Members of the City Commission FROM: Jimmy L. Morales, City Manager, DATE: December 12, 2018 SUBJECT A RESOLUTION OF THE MAYOR AND CITY COMMISSION OF THE CITY OF MIAMI BEACH, FLORIDA, ACCEPTING THE RECOMMENDATION OF THE CITY MANAGER, PURSUANT TO REQUEST FOR PROPOSALS (RFP) NO. 2018-234-JC FOR REVENUE ENHANCEMENT STUDY FOR UTILITIES; AUTHORIZING THE ADMINISTRATION TO ENTER INTO NEGOTIATIONS WITH ISI WATER COMPANY, THE TOP RANKED PROPOSER; AND FURTHER AUTHORIZING THE MAYOR AND CITY CLERK TO EXECUTE AN AGREEMENT UPON CONCLUSION OF SUCCESSFUL NEGOTIATIONS BY THE ADMINISTRATION. RECOMMENDATION Approve the Resolution. ANALYSIS On September 20, 2017 the Finance and City-Wide Projects Committee (the "Finance Committee") gave direction to issue a solicitation to engage a consultant to review the City's utility charges for cost reduction and revenue enhancement opportunities in a similar fashion as a 2009 study that was conducted for water, sewer, and storm water charges.At that time, the Public Works Department was going through several significant changes to its water, sewer and storm water programs, including a project to replace all water meters city-wide, and felt it would be prudent to complete the changes before issue the solicitation. On April 11, 2018, the City Commission held a discussion (agenda item R9U) about the status of the solicitation. At that time, the Mayor and City Commission gave direction to expedite the issuance of the solicitation for cost reduction and revenue enhancement opportunities for water, sewer, and storm water charges. On May 16, 2018, approved the issuance of Request for Proposals (RFP)2018-234-JC for Revenue Enhancement Study for Utilities. Through www.publicpurchase.com, 586 vendors were notified of the RFP; 84 vendors accessed the solicitation.A voluntary pre-proposal conference was held on May 31, 2018. On August 8, 2018 the City received a total of three (3) proposals from the following firms: ISI Water Company ("ISI"); Elite Consulting Specialists, Inc., d/b/a ECS Business Services ("ECS"); and Utility Revenue Management Company("URM"). The Evaluation Committee appointed by the City Manager, pursuant to LTC No. 457-2018, convened on August 30, 2018 to consider the proposals received. The Committee was comprised of the following: Mark Coolidge, Assistant Internal Auditor, Internal Audit Department; Lys Desir, Water and Sewer Superintendent, Public Works Department; Jay Fink, Assistant Director, Public Works Page 1026 of 1751 Department; Manny Marquez, Assistant ,Director, Finance Department; and Benjamin Nussbaum, Revenue Manager, Finance Department. The Committee was provided an overview of the project, information relative to the City's Cone of Silence Ordinance and the Government Sunshine Law, as well as general information on the scope of services, a copy of each proposal, and was instructed to score and rank each proposal pursuant to the evaluation criteria established in the RFP. The Evaluation Committee process resulted in the following order of ranking (See Attachment A): 1st ISI Water Company(ISI) 2nd Utility Revenue Management Company(URM) 3rd Elite Consulting Specialists, Inc., d/b/a ECS Business Services (ECS) The following is a brief summary of the proposers: ISI Water Company According to its proposal, ISI Water Company is headquartered in Houston, TX, and is a well- respected and experienced revenue recovery company. Its experience in revenue studies for municipal utility departments nationwide, began in 1989. Since initiating the first ever project of this nature in the nation twenty-nine (29) years ago, they have gained substantial national experience from a diverse group of very successful contract opportunities including, Fort Lauderdale, Florida, Miramar, Florida, Gainesville, Florida, Hillsborough County, Florida, Pinellas County, Florida, Boynton Beach, Florida, Salt Lake City, Utah, Jackson, Mississippi, and New Orleans, Louisiana. While teaming with utilities as large as 374,000 accounts in Miami Dade County and as small as 1,600 in Florida City, the firm has increased the billings and collections to clients substantially, in some cases resulting in over$2-$3 million dollars of annual increased revenue. Utility Revenue Management Company According to its proposal, Utility Revenue Management Company is headquartered in Houston, TX, and has extensive experience in revenue recovery. URM was founded in 1992 and has successfully completed thirty-one (31) revenue recovery contracts. Its revenue enhancement programs have allowed utilities across the United States to increase their billable revenues by over $50 million annually. Some of URM's recent revenue enhancement/recovery projects include the Charleston (SC) Water System, Cobb County (GA) Water System, Fulton County (GA) Department of Finance, City of Columbus (OH) Department of Public Utilities, and the City of Columbia (SC). Elite Consulting Specialists, Inc. d/b/a ECS Business Services According to its proposal, ECS Business Services has been in business for nineteen (19) years providing auditing services for water revenues, including stormwater revenues, and general utility auditing services and revenue enhancement services to its clients. ECS has experience locally by servicing clients such as 4770 Condominium Association, Loft Downtown Condominium, and the Galleon Condominium. An example of their most recent work has resulted in one client saving over $30,000 per month on its water/sewer billings. ECS did not identify any large scale or public sector clients in its proposal. CONCLUSION I have reviewed the proposal submissions (attached) and the results of the Evaluation Committee process. In doing so, I note that ISI Water Company ("ISI"), received a unanimous first place ranking by the committee. The committee was especially impressed with ISI's extensive experience with work similar to the work identified in the solicitation, its large base of local clients, and its superior analytical and technological capabilities. ISI has the largest client base of local and statewide governmental agencies in Florida, in addition to its broad experience with governmental agencies across the Page 1027 of 1751 • country. For the reasons noted above, I had submitted an award recommendation to ISI to be considered by the Mayor and City Commission on September 12, 2018. However, given that ECS had submitted a voluminous public records request and Mr. Lefkowitz requested an extension of the consideration of my recommendation by the Mayor and City Commission, I withdrew that recommendation. Nonetheless, after further reviewing the qualifications of all firms, I again submitted an recommendation to award a contract to ISI to the Mayor and City Commission for the October 17, 2018 meeting. At that time, ECS filed a protest and the award recommendation had to be deferred until the protest could be considered and the Administration could provide a response. After the particulars upon which ECS's protest was based, which were reviewed by the Administration and the City Attorney's Office, the protest was denied (See Attachment B). Following the denial of the protest, Mr. Lefkowitz on behalf of ECS Business Services ("ECS"), has submitted several extensive communications to the Mayor and City Commission, which, I have tried to summarize,for clarity, into a few major points. 1. ECS was unfairly evaluated because it does not have public sector experience. ECS alleges that the Evaluation Committee unfairly deducted points from its proposal because it does not have public sector experience. Additionally, ECS alleges that the City Commission directed staff not to consider whether or not a respondent had public sector experience. First, the Evaluation Committee acted appropriately in considering the prior experience and qualifications of each proposer as Section 0400, Proposal Evaluation, Sub-section 2, Evaluation Criteria (p. 15), requires the Evaluation Committee to award up to 40 points for "proposer experience and qualifications." Second, experience with public sector agencies was initially a minimum requirement to the RFP. In that regard, ECS would have been barred from participating. However, when the RFP was considered and approved for issuance by the Mayor and City Commission, staff was directed to change this criteria from a minimum requirement to an attribute. At no time did the City Commission direct staff to disregard experience with public sector agencies as a portion of the evaluation criteria. 2. ISI does not have experience and did not propose to complete the billing audit portion of the RFP. This is simply not correct. Attached to this item is all three proposals received pursuant to the RFP. From,a review of ISI's approach to the work and its extensive list of public sector clients, not only has ISI clearly proposed on the billing audit portion of the RFP, it has provided much greater detail on its approach and has demonstrated a far superior level of experience than any of the other proposers. 3. Residents will directly save money from the scope of the RFP. As several communications received from residents confirm, ECS continues to allege that residents will see direct cost savings from the award of this RFP to ECS. In fact, that premise is completely contrary to goal of the RFP which is to identify and recover billing errors that have resulted in revenue loss to the City, and which could result in cost recoveries to residential and commercial customers. Additionally, ECS continues to surmise that award of the RFP will allow ECS to include a review of cable, telephone, gas utility charges. The scope of the RFP was narrowly drafted based on the direction provided by the Finance Committee, which was specific to water and storm water charges. At no time did the Finance Committee, nor the resulting RFP, contemplate any other areas of scope. 4. The award of the RFP should be split, with ECS awarded the bill auditing portion and ISI awarded the portion for identifying efficiencies, and future savings or cost avoidance. The RFP did not contemplate a split award. In fact, the Administration believes that in order to identify efficiencies and future savings or cost avoidance, it is first necessary to complete the bill auditing portion in order Page 1028 of 1751 to fully understand where future opportunities may exist.Again, the matter of ECS's experience must be considered and, while ECS may have provided bill reconciliation service to a number of single customers at a time, having never provided these services to public sector agencies, especially one with approximately 12,000 customers as the City, is of concern. In contrast, ISI provided approximately 70 public sector agencies for which they have completed similar work with the last five (5)years alone. Therefore, after a full review of proposals received, I find that ISI's extensive experience performing similar work, its large base of local, state and national agencies and water districts, and its superior technological capabilities (with a software investment in excess of $650,000), cannot be overstated nor overlooked. Accordingly, I recommend that the Mayor and City Commission approve the Resolution authorizing the Administration to enter into negotiations with ISI Water Company, the unanimous top ranked proposer; and, further, authorize the Mayor and City Clerk to execute an agreement upon conclusion of successful negotiations by the Administration. UPDATE FROM NOVEMBER 14. 2018: This item was originally scheduled to be considered at the November 14, 2018 City Commission meeting but was later deferred. At the Sutnick Hour Citizen's Forum on November 14th, while presenting his case as to why the two other bidders,which were both ranked higher by the evaluation committee, should be discarded in lieu of ECS, Mr. Lefkowitz verbally stated on the record, saying that doing so was in response to the Administration's concerns [that it has never completed the type of work contemplated in the solicitation for any other public sector or large organization], that he had retained an additional two full-time auditors, two full-time support staff and a subcontractor, in addition to the team of two individuals named in its proposal. I am very concerned that nowhere in ECS's proposal in response to the RFP is there any mention of the additional two full-time auditors, two full- time support staff and the un-named subcontractor that Mr. Lefkowitz proposed on November 14th. Mr. Lefkowitz must have concluded that there are merits to the Administration's concerns about its ability to perform and is attempting to supplement the team that ECS originally proffered to garner a better position than it had originally received. However, it is contrary to the public procurement process that team members that were not included in the original proposal and have not been vetted by the City are now being introduced at this late stage after proposals have been received and evaluated. Even if Mr. Lefkowitz were to follow up in writing with specifics regarding the newly introduced team members for the City to conduct its due diligence, the proposed modification of ECS's proposal is not allowed under the RFP. I must note that, aside from being barred by the RFP, such a modification would undermine the competitive public procurement process where bidders submit proposals on what they expect to be a level playing field and expect to be evaluated on the merits of the proposals submitted. This is particularly concerning in this case where the other two bidders were ranked higher than ECS and where the recommended bidder, ISI, received unanimous first place scores by the evaluation committee. KEY INTENDED OUTCOMES SUPPORTED Strengthen Internal Controls To Achieve More Accountability Legislative Tracking Public Works/Procurement ATTACHMENTS: Description D Attachment A- Eval Committee Rankings Page 1029 of 1751 o Attachment B - ECS Protest Response o ISI Proposal o URM Proposal o ECS Proposal o Form Approved Reso Page 1030 of 1751 Attachment A RFP 2018-2344C Revenue Enhancement Mark Coolidge - . Lys Qesir 22 Jay Fink Manny Marquez Benjamin Nussbaum °>< Low Study for Utilities - - ;z - . Aggregate Y 'a _ _ 'y9 • yry c 2 Totals a Qualitative Quantitative Subtotal Qualitative Quantitative Subtotal Qualitative Quantitative Subtotal Qualitative Quamtathe Subtotal Qualitative QuuteaNve Subtotal ECS Business Services 55 23 78 3 60 23 83 3 30 _ 23 53 _3 66 23 89 2 62 23 85 2 13 3 ISI Water dba Water Company of Am aria 67 25 92 1 75 25 100 1 75 25 100 1 65 25 90 1 72 25 97 1 5 1 Utility Revenue Management(URM) 62 17 79 2 75 17 92 2 60 17 77 2 58 17 75 3 62 17 79 3 12 2 Quantitative Pointe r Revenue Shun fee Cott Raven Slav for Cost Tote)Net Revenue to Maximum Potla Total Points Amnia/ Veuav5 Totdm.INotM SMnge Relaxed M the SenNgaaAvoldancehmctend to City Paints (Cost.Veteran's) City as a Res.dte es Reaarsdty the my es• Proposer Reveruenntavcnent Resuno,Reconenerdatbna StudylReconry for Future Efficiencies ECS 65% 67% S 132.000.00 25 23 0 _ 23 ISI Water 55% 90% S 145.000.00 25 - 25 0 25 URM 50% 50%A 100,000.00 25 170 17 Page 1031 of 1751 MIAMI BEACH City of Miami Beach, 1700 Convention Center Drive,Miami Beach,Florida 33139,www.miamibeachfl.gov Office of the City Manager Tel: 305-673-7010,Fax:305-673-7782 TRANSMITTED VIA E-MAIL: michael@ecssaves.com October 18, 2018 Michael Lefkowitz ECS Business Services 5050 Biscayne Boulevard, Suite 200 Miami, Florida 33137 II RE: Protest Filed Pursuant to Award Recommendation on RFP 2018-234-JC for Revenue Enhancement Study for Utilities (the "RFP"). Dear Mr. Lefkowitz: The City has reviewed the protest filed by ECS Business Services (ECS) pursuant to the award recommendation by the City Manager to the City Commission on the above-referenced RFP. ECS's grounds for filing of the protest appear to be based, generally, on: 1) a challenge to the specifications of the RFP; 2) the appointment and composition the Evaluation Committee appointed by the City Manager; 3)finally, the results of the Evaluation Committee process. First, Section 2-371(a)(1) of the City of Miami Beach states that "any protest concerning the bid specifications...must be made within three business days...at least seven business days prior to the opening of the bid. ... Failure to timely protest bid specifications, requirements and/or terms is a waiver of the ability to protest the specifications, requirements and/or terms." ECS, however, did not submit a protest of specifications prior to bid opening (August 8, 2018), as required in the City Code. Therefore, ECS's protest with respect to the specifications of the RFP is time-barred, and the City cannot consider those items related to specifications contained within its protest to the City Manager's award recommendation on the RFP. Second, in its protest ECS alleges that the Evaluation Committee was appointed by someone other than the City Manager. In fact, regardless of any non-binding recommendation any staff member may have provided to the Procurement Department or the City Manager with respect to suggested appointments, attached (Exhibit A) is the Letter to Commission, signed by the City Manager, formally appointing the Evaluation Committee members for this project. Therefore, ECS's protest in this regard is without merit and must be denied. Further, the fact that the City Code or any administrative procedure does not address Evaluation Committees is irrelevant. Section 0400, Sub-section 1 (p.15) clearly states that the City Manager will appoint an Evaluation Committee, without limitation as to the composition of the Committee. Finally, ECS challenges the Evaluation Committee's ranking of ISI, the highest ranked proposer, on the basis that, in ECS's view, ECS's experience and responses should have been scored higher. As to the matter of the results of the Evaluation Committee process, Florida courts have repeatedly made clear that, in reviewing challenges to a public agency's procurement decisions, a "public body has wide discretion" in the bidding process and "its decision, when based on an honest exercise" of discretion, should not be overturned "even if it may appear erroneous and even if reasonable persons may disagree." Department of Transportation v. Groves-Watkins Constructors, 530 So.2d 912, 913 (Fla.1988) (quoting Page 1032 of 1751 2 I ECS Protest Filed Pursuant to Award Recommendation on RFP 2018-234 Liberty County v. Baxter's Ashpalt & Concrete, Inc., 421 So.2d 505 (FIa.1982)). "[The] sole responsibility is to ascertain whether the agency acted fraudulently, arbitrarily, illegally, or dishonestly." Groves—Watkins, 530 So.2d at 914. _ Therefore, after a review of the particulars upon which ECS's protest has been filed, the City denies said protest. You may appeal my decision by filing an original action in the Circuit Court of the Eleventh Judicial Circuit in and for Miami-Dade County, Florida, in accordance with the applicable court rules. Any action not brought in good faith shall be subject to sanctions including damages suffered by the City and attorney's fees incurred by the City in defense of such wrongful .ction. Tha k you, Ji 111 L. M. ales City anager C: Mayor Dan Gelber Members of the City Commission Raul Aguila, City Attorney Alex Denis, Procurement Director Page 1033 of 1751 EXHIBIT A MAM1BEACH OFFICE OF THE CITY MANAGER LTC # 457-2018 LETTER TO COMMISSION • TO: Mayor Dan Gelber and Members of e City Co I mission FROM: Jimmy L. Morales, City Manager x,,.1444 DATE: August 16, 2018 SUBJECT: Evaluation Committee Relative to Re.uest for Proposals (RFP) No. 2018-234-JC, for Revenue Enhancement Study for Utilities The purpose of this LTC is to update the Mayor and City Commission on the status of Request for Proposals(RFP)No.2018-234-JC,which seeks to establish an agreement with qualified firm(s)to provide the City with a revenue enhancement study for utilities, for the purpose of analyzing the City's Utilities Department, in an effort to identify and recover un-read, mis-read;and unmetered water revenues. The City received proposals pursuant to this RFP on Wednesday August 8,2018. The responsive proposals will be reviewed by the Evaluation Committee, in accordance with the criteria established in the RFP. I am considering appointing the following individuals to serve on the Evaluation Committee: • Mark Coolidge, Assistant Internal Auditor, Internal Audit Department, City of Miami Beach • Lys Desir,Water and Sewer Superintendent,Public Works Department,City of Miami Beach • Jay Fink,Assistant Director, Public Works Department, City of Miami Beach • Manny Marquez, Assistant Director, Finance Department, City of Miami Beach • Benjamin Nussbaum, Revenue Manager, Finance Department, City of Miami Beach I am also considering the following individuals as alternates: • Norman Blaiotta, Senior.Auditor, Internal Audit Department, City of Miami Beach • Roy Coley, Director, Public Works Department, City of Miami Beach • Natasha Nicholson, Senior Management Analyst, Public Works Department, City of Miami Beach • Allison Williams, Deputy Finance Director, Finance Department, City of Miami Beach I would appreciate any comments and/or suggestions you may have by Monday,August 20,2018. Thank you. J LM/EC/JF/ D/ p/l-,C Page 1034 of 1751 '' WATER COMPANY OF AMERICA f Serving Water,Wastewater,Stormwater and Solid Waste Utilities _.._____ ___• Re"venue Enhancement Snecialistc Since 1939 RESPONSE TO REQUEST FOR PROPOSAL Revenue Enhancement Study for Utilities RFP: 2018-234-JC Due Date: July 13, 2018 3:00 PM Eastern Time Requested by City of Miami Beach, Florida Submitted to: Jason Crouch,Procurement Contracting Officer Miami Beach Procurement Department 1755 Meridian Avenue,3'' Floor Miami Beach,Florida 33139 USA 305-673-7000 x 6694 Email: jasoncrouch@miamibeachfl.gov Submitted by: ISI WATER COMPANY Water Company of America (FL Fic Name Reg# G14000029497) Ada Izquierdo, Contract Manager 6320 SW 89 Ct Miami, FL 33173 Steven Hooper, General Manager 5215 Fidelity Street Houston,TX 77029 steveOlwatercompanyofamerica.com (281) 352-0047 ATTEST: r—i3 —« Steven Hooper Date General Manager, ISI Water Company ISi Water Company 5215 Fidelity Street,Houston,TX 77029 281.352.0047 6 WATER COMPANY OF AMERICA Revenue Enhancement Specialists Since 1989 July 13, 2018 Jason Crouch, Procurement Contracting Officer Miami Beach Procurement Division 1755 Meridian Avenue,3rd Floor Miami Beach, Florida 33139 Subject: Cover Letter ISI Water Company (referred to herein as Water Company of America "WCA") is pleased to submit this response to the Request for Proposal 2018-234-JC entitled `Revenue Enhancement Study for Utilities"issued by the City of Miami Beach. The study proposed in this RFP is identical to previous and current projects performed by WCA for Municipal Utility Departments nationwide, the first in 1989. Since initiating the first ever project of this nature in the nation twenty-nine years ago, we have gained substantial national experience from a diverse group of very successful contract opportunities. While teaming with utilities as large as 374,000 accounts in Miami Dade County and as small as 1,600 in Florida City, WCA has increased the billings and collections to our clients substantially. The benefits of these increases in revenue are numerous and are detailed in our accompanying proposal. In response to this RFP, and as with all previous contracts undertaken, WCA's program of revenue enhancement is offered on a performance fee basis. WCA will bear all of its study costs. WCA will be entitled solely to a share of increased collected revenues generated by this program. WCA has a proven program for revenue recovery. We most sincerely appreciate the opportunity to provide assistance to the City in this project.The contact information and the person authorized by the Company to negotiate contract terms and render binding decisions of contract matters for the Company related to this RFP is as follows: Steven M. Hooper, General Manager 5215 Fidelity St,Houston, TX 77029 (281) 352-0047 (direct); steve@watercompanyofamerica.com WCA has adopted a code of business ethics that states that WCA will comply with all applicable laws, support and endorse antidiscrimination efforts and apply tangible business practices to utilize the full benefit of a supplier base that reflects the diversity of the American supplier community. WCA is committed to an equal opportunity employment effort. WCA is at all times committed to maintaining a Drug Free Workplace. As stipulated in the RFP, this proposal is valid for a minimum period of 120 days following the proposal opening date of July 29, 2018. WCA acknowledges three (3) addenda. Respectfully submitted, Steven Hooper, GM Page 1036 of 1751 TABLE OF CONTENTS Tab 1 Cover Letter & Minimum Qualifications Requirements Cover Letter Table of Contents Proposal Certification, Questionnaire & Requirements Affidavit (Appendix A) Minimum Qualifications Requirements Tab 2 Experience &Qualifications Qualifications of WCA Qualifications of the WCA Team Tab 3 Approach & Methodology System Concept and Solution (tasks, steps and flow chart) Sample System Inaccuracies addressed by WCA Problem Types, Explanations and Solutions Value Added Services Tab 4 Revenue Proposal Tab 5 Public Benefit Page 1037 of 1751 APPENDIX A 3 sq t= �'4"s js a7. t�i '1, Ms,. tn`'i o t i . E J { �k t'ttoa al _. ._ ut sem,�dt7 Proposal Certification , Questionnaire & Requirements Affidavit RFP 2018-234-JC REVENUE ENHANCEMENT STUDY FOR UTILITIES PROCUREMENT DEPARTMENT 1755 Meridian Avenue, 3rd Floor Miami Beach, Florida 33139 2018-234-JC 17 Page 1038 of 1751 Solicitation No: Solicitation Title: 2018-234-JC Revenue Enhancement Study for Utilities Procurement Contact Tel: Email: Jason Crouch 305.673.7000 x 6694 JasonCrouch©miamibeachfl.gov PROPOSAL CERTIFICATION, QUESTIONNAIRE&REQUIREMENTS AFFIDAVIT Purpose: The purpose of this Proposal Certification, Questionnaire and Requirements Affidavit Form is to inform prospective Proposers of certain solicitation and'contractual requirements, and to collect necessary information from Proposers in order that certain portions of responsiveness, responsibility and other determining factors and compliance with requirements may be evaluated. This Proposal Certification, Questionnaire and Requirements Affidavit Form is a REQUIRED FORM that must be submitted fully completed and executed. 1. General Proposer Information. �+ FIRM NAME: S_ " 'a-f'COWL cIbu.. WA4 rCrou►aa.w•r OP No of Years in Business: No of Years in Business L tly: 3 OTHER NAME(S)PROPOSER HAS OPERATED UNDER IN THE LAST 10 YEARS: FIRM PRIMARY ADDRESS(HEADQUARTERS): SZ d41,41 5+ CITY: ,,11 FSO�-s+9vt STATE: ZIP CODE: 7� Z Tex S7 TELEPHONE NO.: 2�I —354- —®o+7 TOLL FREE NO.: FAX NO.: FIRM LOCAL ADDRESS: 4 3 z o St4 69 j L CITY: j{�� 7 CST /+l iGa.M� STATE: r ZIP CODE: PRIMARY ACCOUNT REPRESENTATIVE FOR THIS ENGAGEMENT: /,// ACCOUNT REP TELEPHONE NO.: r -352 352 _ 004-7 ACCOUNT REP TOLL FREE NO.: ACCOUNT REP EMAIL: ( /r .54/eve ( WA remn pa.nyo*a.a ter: .coin FEDERAL TAX IDENTIFICATION NO.: I Z0 — 24/ 31'741 The City reserves the right to seek additional information from Proposer or other source(s),including but not limited to:any firm or principal information,applicable licensure,resumes of relevant individuals,client information,financial information,or any information the City deems necessary to evaluate the capacity of the Proposer to perform in accordance with contract requirements. 18 2018-234-JC Page 1039 of 1751 1. Veteran Owned Business.Is Pro ser claiming a veteran owned business status? YES V NO SUBMITTAL REQUIREMENT: Proposers claiming veteran owned business status shall submit a documentation proving that firm is certified as a veteran-owned business or a service-disabled veteran owned business by the State of Florida or United States federal government,as required pursuant to ordinance 2011-3748. 2. Conflict Of Interest.All Proposers must disclose,in their Proposal,the name(s)of any officer,director,agent,or immediate family member(spouse, parent, sibling, and child) who is also an employee of the City of Miami Beach. Further, all Proposers must disclose the name of any City employee who owns, either directly or indirectly, an interest of ten (10%) percent or more in the Proposer entity or any of its affiliates. SUBMITTAL REQUIREMENT: Proposers must disclose the name(s)of any officer, director,agent, or immediate family member (spouse,parent,sibling,and child)who is also an employee of the City of Miami Beach. Proposers must also disclose the name of any City employee who owns,either directly or indirectly,an interest of ten(10%)percent or more in the Proposer entity or any of its affiliates 3. References&Past Performance.Proposer shall submit at least three(3)references for whom the Proposer has completed work similar in size and nature as the work referenced in solicitation. SUBMITTAL REQUIREMENT: For each reference submitted, the following information is required: 1) Firm Name, 2) Contact Individual Name&Tile,3)Address,4)Telephone,5)Contact's Email and 6)Narrative on Scope of Services Provided. 4. Suspension,Debarment or Contract Cancellation.Has Proposer ever been debarred,suspended or other legal violation,or had a contract cancelled due to non-performance by any public sector agency? YES V NO SUBMITTAL REQUIREMENT: If answer to above is"YES," Proposer shall submit a statement detailing the reasons that led to action(s). 5. Vendor Campaign Contributions. Proposers are expected to be or become familiar with, the City's Campaign Finance Reform laws, as codified in Sections 2-487 through 2-490 of the City Code. Proposers shall be solely responsible for ensuring that all applicable provisions of the City's Campaign Finance Reform laws are complied with,and shall be subject to any and all sanctions, as prescribed therein,including disqualification of their Proposals,in the event of such non-compliance. SUBMITTAL REQUIREMENT: Submit the names of all individuals or entities (including your sub-consultants) with a controlling financial interest as defined in solicitation. For each individual or entity with a controlling financial interest indicate whether or not each individual or entity has contributed to the campaign either directly or indirectly, of a candidate who has been elected to the office of Mayor or City Commissioner for the City of Miami Beach. 6. Code of Business Ethics. Pursuant to City Resolution No.2000-23879,each person or entity that seeks to do business with the City shall adopt a Code of Business Ethics (°Code") and submit that Code to the Procurement Department with its proposal/response or within five(5)days upon receipt of request.The Code shall,at a minimum, require the Proposer,to comply with all applicable governmental rules and regulations including, among others, the conflict of interest, lobbying and ethics provision of the City of Miami Beach and Miami Dade County. SUBMITTAL REQUIREMENT: Proposer shall submit firm's Code of Business Ethics. In lieu of submitting Code of Business Ethics,Proposer may submit a statement indicating that it will adopt,as required in the ordinance,the City of Miami Beach Code of Ethics,available at htto://www.miamibeachfl.Rov/city-hall/procurementlprocurement-related-ordinance-and-procedures/ • hematite: ! . 19 2018-234-JC Page 1040 of 1751 benefits: - • - • - - benefits: . o ■ . . . . L. 8. Equal Benefits for Employees with Spouses and Employees with Domestic Partners. When awarding competitively solicited contractalued at over$100,000Jwhose contractors maintair(51 or more full time employees on their payitAluring 20 or more calendar work weeks, the Equal Benefits for Domestic Partners Ordinance 2005-3494 requires certain contractors doing business with the City of Miami Beach,who are awarded a contract pursuant to competitive proposals, to provide°Equal Benefits°to their employees with domestic partners, as they provide to employees with spouses. The Ordinance applies to all employees of a Contractor who work within the City limits of the City of Miami Beach,Florida;and the Contractor's employees located in the United States, but outside of the City of Miami Beach limits, who are directly performingwork on the contract within the City of Miami Beach. No : La-s (ec s 1 u 4 li+-•a— 444 . aiio�p A. Does Your company Pdor offer access to any benefits to employees with spouses or to spouses of employees? V YES NO B. Does your company provide or offer access to any benefits to employees with(same or opposite sex)domestic partners*or to domestic partners of employees? ✓ YES NO C. Please check all benefits that apply to your answers above and list in the "other" section any additional benefits not already specified. Note:some benefits are provided to employees because they have a spouse or domestic partner, such as bereavement leave; other benefits are provided directly to the spouse or domestic partner,such as medical insurance. BENEFIT Firm Provides for Firm Provides for Firm does not Employees with Employees with Provide Benefit Spouses Domestic Partners Health ✓ ✓ Sick Leave V ✓ Family Medical Leave ✓ Bereavement Leave ✓ If Proposer cannot offer a benefit to domestic partners because of reasons outside your control, (e.g., there are no insurance providers in your area willing to offer domestic partner coverage)you may be eligible for Reasonable Measures compliance.To comply on this basis, you must agree to pay a cash equivalent and submit a completed Reasonable Measures Application (attached)with all necessary documentation.Your Reasonable Measures Application will be reviewed for consideration by the City Manager,or his designee.Approval is not guaranteed and the City Manager's decision is final. Further information on the Equal Benefits requirement is available at http://www.miamibeachfl.gov/city-hall/procurement/procurement-related-ordinance-and- procedures/ 20 2018-234-JC Page 1041 of 1751 9. Public Entity Crimes,Section 287.133(2)(a),Florida Statutes,as currently enacted or as amended from time to time,states that a person or affiliate who has been placed on the convicted vendor list following a conviction for a public entity crime may not submit a proposal, proposal, or reply on a contract to provide any goods or services to a public entity; may not submit a proposal, proposal,or reply on a contract with a public entity for the construction or repair of a public building or public work;may not submit proposals,proposals,or replies on leases of real property to a public entity;may not be awarded or perform work as a contractor, supplier,subcontractor,or consultant under a contract with any public entity;and may not transact business with any public entity in excess of the threshold amount provided in s. 287.017 for CATEGORY TWO for a period of 36 months following the date of being placed on the convicted vendor list. SUBMITTAL REQUIREMENT: No additional submittal is required.By virtue of executing this affidavit document, Proposer agrees with the requirements of Section 287.133,Florida Statutes,and certifies it has not been placed on convicted vendor list. 10. Non-Discrimination.Pursuant to City Ordinance No.2016-3990,the City shall not enter into a contract with a business unless the business represents that it does not and will not engage in a boycott as defined in Section 2-375(a)of the City Code,including the blacklisting,divesting from,or otherwise refusing to deal with a person or entity when such action is based on race,color,national origin,religion,sex,intersexuality,gender identity,sexual orientation,marital or familial status,age or disability. SUBMITTAL REQUIREMENT: No additional submittal is required.By virtue of executing this affidavit document,Proposer agrees it is and shall remain in full compliance with Section 2-375 of the City of Miami Beach City Code. 11. Moratorium on Travel to and the Purchase of Goods or Services from North Carolina and Mississippi. Pursuant to Resolution 2016-29375, the City of Miami Beach, Florida, prohibits official City travel to the states of North Carolina and Mississippi,as well as the purchase of goods or services sourced in North Carolina and Mississippi. Proposer shall agree that no travel shall occur on behalf of the City to North Carolina or Mississippi,nor shall any product or services it provides to the City be sourced from these states. SUBMITTAL REQUIREMENT: No additional submittal is required.By virtue of executing this affidavit document,Proposer agrees it is and shall remain in full compliance with Resolution 2016-29375. 12. Fair Chance Requirement.Pursuant to Section 2-376 of the City Code,the City shall not enter into any contract resulting from a competitive solicitation, unless the proposer certifies in writing that the business has adopted and employs written policies, practices,and standards that are consistent with the City's Fair Chance Ordinance,set forth in Article V of Chapter 62 of the City Code ("Fair Chance Ordinance"), and which, among other things, (i) prohibits City contractors, as an employer, from inquiring about an applicant's criminal history until the applicant is given a conditional offer of employment; (ii) prohibits advertising of employment positions with a statement that an individual with a criminal record may not apply for the position, and(iii)prohibits placing a statement on an employment application that a person with a criminal record may not apply for the position. SUBMITTAL REQUIREMENT: No additional submittal is required at this time. By virtue of executing this affidavit, Proposer certifies that it has adopted policies,practices and standards consistent with the City's Fair Chance Ordinance. Proposer agrees to provide the City with supporting documentation evidencing its compliance upon request. Proposer further agrees that any breach of the representations made herein shall constitute a material breach of contract, and shall entitle the City to the immediate termination for cause of the agreement,in addition to any damages that may be available at law and in equity. 13. Acknowledgement of Addendum. After issuance of solicitation,the City may release one or more addendum to the solicitation which may provide additional information to Proposers or alter solicitation requirements. The City will strive to reach every Proposer having received solicitation through the City's e-procurement system, PublicPurchase.com. However, Proposers are solely responsible for assuring they have received any and all addendum issued pursuant to solicitation.This Acknowledgement of Addendum section certifies that the Proposer has received all addendum released by the City pursuant to this solicitation. Failure to obtain and acknowledge receipt of all addenda may result in proposal disqualification. Initial to Confine Initial to Confirm Initial to Confirm R t Receipt Receipt Addendum 1 Addendum 6 Addendum 11 Addendum 2 Addendum 7 Addendum 12 Addendum 3 Addendum 8 Addendum 13 Addendum 4 Addendum 9 Addendum 14 Addendum 5 Addendum 10 Addendum 15 If additional confirmation of addendum is required,submit under separate cover. 21 2018-234-JC Page 1042 of 1751 DISCLOSURE AND DISCLAIMER SECTION The solicitation referenced herein is being furnished to the recipient by the City of Miami Beach (the"City")for the recipient's convenience. Any action taken by the City in response to Proposals made pursuant to this solicitation,or in making any award, or in failing or refusing to make any award pursuant to such Proposals,or in cancelling awards, or in withdrawing or cancelling this solicitation, either before or after issuance of an award,shall be without any liability or obligation on the part of the City. In its sole discretion, the City may withdraw the solicitation either before or after receiving proposals, may accept or reject proposals, and may accept proposals which deviate from the solicitation, as it deems appropriate and in its best interest. In its sole discretion,the City may determine the qualifications and acceptability of any party or parties submitting Proposals in response to this solicitation. Following submission of a Bid or Proposal, the applicant agrees to deliver such further details, information and assurances, including financial and disclosure data, relating to the Proposal and the applicant including, without limitation, the applicant's affiliates, officers, directors,shareholders,partners and employees,as requested by the City in its discretion. The information contained herein is provided solely for the convenience of prospective Proposers. It is the responsibility of the recipient to assure itself that information contained herein is accurate and complete.The City does not provide any assurances as to the accuracy of any information in this solicitation. Any reliance on these contents,or on any permitted communications with City officials,shall be at the recipient's own risk. Proposers should rely exclusively on their own investigations, interpretations,and analyses.The solicitation is being provided by the City without any warranty or representation,express or implied, as to its content,its accuracy,or its completeness. No warranty or representation is made by the City or its agents that any Proposal conforming to these requirements will be selected for consideration,negotiation,or approval. The City shall have no obligation or liability with respect to this solicitation,the selection and the award process,or whether any award will be made.Any recipient of this solicitation who responds hereto fully acknowledges all the provisions of this Disclosure and Disclaimer,is totally relying on this Disclosure and Disclaimer,and agrees to be bound by the terms hereof.Any Proposals submitted to the City pursuant to this solicitation are submitted at the sole risk and responsibility of the party submitting such Proposal. This solicitation is made subject to correction of errors,omissions,or withdrawal from the market without notice. Information is for guidance only,and does not constitute all or any part of an agreement. The City and all Proposers will be bound only as, if and when a Proposal (or Proposals), as same may be modified, and the applicable definitive agreements pertaining thereto, are approved and executed by the parties, and then only pursuant to the terms of the definitive agreements executed among the parties.Any response to this solicitation may be accepted or rejected by the City for any reason,or for no reason,without any resultant liability to the City. The City is governed by the Government-in-the-Sunshine Law, and all Proposals and supporting documents shall be subject to disclosure as required by such law. All Proposals shall be submitted in sealed proposal form and shall remain confidential to the extent permitted by Florida Statutes, until the date and time selected for opening the responses.At that time, all documents received by the City shall become public records. Proposers are expected to make all disclosures and declarations as requested in this solicitation, By submission of a Proposal, the Proposer acknowledges and agrees that the City has the right to make any inquiry or investigation it deems appropriate to substantiate or supplement information contained in the Proposal,and authorizes the release to the City of any and all information sought in such inquiry or investigation. Each Proposer certifies that the information contained in the Proposal is true, accurate and complete, to the best of its knowledge, information,and belief. Notwithstanding the foregoing or anything contained in the solicitation,all Proposers agree that in the event of a final unappealable judgment by a court of competent jurisdiction which imposes on the City any liability arising out of this solicitation, or any response thereto, or any action or inaction by the City with respect thereto, such liability shall be limited to$10,000.00 as agreed-upon and liquidated damages.The previous sentence, however, shall not be construed to circumvent any of the other provisions of this Disclosure and Disclaimer which imposes no liability on the City. In the event of any differences in language between this Disclosure and Disclaimer and the balance of the solicitation, it is understood that the provisions of this Disclosure and Disclaimer shall always govern.The solicitation and any disputes arising from the solicitation shall be governed by and construed in accordance with the laws of the State of Florida. 22 2018-234-JC Page 1043 of 1751 PROPOSER CERTIFICATION I hereby certify that: I, as an authorized agent of the Proposer , am submitting the following information as my firm's proposal; Proposer agrees to complete and unconditional acceptance of the terms and conditions of this document, inclusive of this solicitation, all attachments, exhibits and appendices and the contents of any Addenda released hereto, and the Disclosure and Disclaimer Statement; proposer agrees to be bound to any and all specifications, terms and conditions contained in the solicitation, and any released Addenda and understand that the following are requirements of this solicitation and failure to comply will result in disqualification of proposal submitted; Proposer has not divulged, discussed, or compared the proposal with other Proposals and has not colluded with any other proposer or party to any other proposal; proposer acknowledges that all information contained herein is part of the public domain as defined by the State of Florida Sunshine and Public Records Laws; all responses, data and information contained in this proposal, inclusive of the Statement of Qualifications Certification, Questionnaire and Requirements Affidavit are true and accurate. Name of Proposer's Authorized Repr esentative: Title of Proposer's Authorized Representative: 5-t'e Ve n e.r g e,+-x4-4.1 MSignature of Proposer's Authorized Representati : Date: z-Ig State ofaORIDA ) On this 2 t day of J V I le. , 20 1personally appeared before me who Countyyf 440--+r tr l ' ) stated that (s)he is the acner r a9 et- of�s v jc.-e_r CD, , a corporation, and that the instrument was signed in behalf of the said corporation by authority of its board of directors and acknowledged said instrument to be its voluntary act and deed. Before me: / JJE- Notary Public for the State of a. My Commission Expires: I D-2 a- Q0DC? !tis p;->,0 e.0 Pay `"Y.OiS FAR EN MALLETT 1 +\1�Y PVB'L _x9: (61Notary Public,State of Texas P" Comm.Expires 12-22-2020 'a„°;,,,o Notary ID 19204225 �h o c tet—c .0 a 23 2018-234-JC Page 1044 of 1751 Sge: kpbetakel ._p AAJL„Li_ Soiidtation No: SokItatton Title: 2018-234-JC Revenue Enhancement Study for Utilities Procurement Confect Tel: Email: Jason Crouch 305.673.7000 x 6694 JasonCrouch@miamibeachti.gov PROPOSAL CERTIFICATION,QUESTIONNAIRE&REQUIREMENTS AFFIDAVIT Purpose: The purpose of this Proposal Certification, Questionnaire and Requirements Affidavit Form Is to Inform prospective Proposers of certain solicitation and contractual requirements,and to collect necessary information from Proposers in order that certain portions of responsiveness, responsibility and other determining factors and compliance with requirements may be evaluated. This Proposal Certification, Questionnaire and Requirements Affidavit Form is a REQUIRED FORM that must be submitted fully completed and executed. 1. General Proposer Information. + FIRM NAME: I a�-mr Cf►o.r OM 4.1 &pa- erCW404 7 of AM4r e) No of Years to Business No of Years In Business i 3 24 OTHER NAME(S)PROPOSER HAS OPERATED UNDER IN THE LAST 10 YEARS: FIRM PRIMARY ADDRESS(HEADQUARTERS): 321 F:del', 4.( S} CITY: 1` NOt.c. 3✓1. STATE: ��0.s ZIP CODE: 770 2 TELEPHONE NO.: 2� .35"7, TOLL FREE NO.: FAX NO.: FIRM LOCAL ADDRESS: d 3 2 o s w 8 9 C-lF CITY: M STATE: ZIP CODE 33,73 PRIMARY ACCOUNT REPRESENTATIVE FOR THIS ENGAGEMENT: /� Q,�` S�4vg � o ACCOUNT REP TELEPHONE NO.: 281 -.$52 - 0047 ACCOUNT REP TOLL FREE NO.: ACCOUNT REP EMAIL: •54eVe.( Wada rarrnPa.at ,p*aaL424-;e a-.cam FEDERAL TAX IDENTIFICATION NO.: I jo •- 24134`1 The City reserves the right to seek additional information from Proposer or other source(s),including but not limited to:any firm or principal information,applicable licensure,resumes of relevant individuals,client information,financial information,or any information the City deems necessary to evaluate the capacity of the Proposer to perform In accordance with contract requirements. 2018-234-JC 18 Page 1045 of 1751 • • °e 1. Veteran Owned BusinessiMiloser claiming a veteran owned business status? YES NO SUBMITTAL REQUIREMENT:Proposers claiming veteran owned business status shall submit a documentation proving that firm is certified as a veteran-owned business or a service-disabled veteran owned business by the State of Florida or United States federal government,as required pursuant to ordinance 2011-3748. 2. Conflict Of interest.All Proposers must disclose,in their Proposal,the name(s)of any officer,director,agent,or immediate family member(spouse, parent, sibling, and child)who Is also an employee of the City of Miami Beach. Further,all Proposers must disclose the name of any City employee who owns, either directly or indirectly, an Interest of ten (10%) percent or more in the Proposer entity or any of its affiliates. SUBMITTAL REQUIREMENT: Proposers must disclose the name(s)of any officer,director,agent, or immediate family member (spouse,parent,sibling,and child)who is also an employee of the City of Miami Beach. Proposers must also disclose the name of any City employee who owns,either directly or indirectly,an interest of ten(10%)percent or more in the Proposer entity or any of its affiliates 3. References&Past Performance.Proposer shall submit at least three(3)references for whom the Proposer has completed work similar in size and nature as the work referenced in solicitation. SUBMITTAL REQUIREMENT: For each reference submitted, the following information is required: 1) Firm Name, 2) Contact Individual Name&Title,3)Address,4)Telephone,5)Contact's Email and 6)Narrative on Scope of Services Provided. 4. Suspension,Debarment or Contract Cancellation.Has Proposer ever been debarred,suspended or other legal violation,or had a contract cancelled due to non-performance by any public sector agency? 1 1YES 1 %' 1NO SUBMITTAL REQUIREMENT: If answer to above is"YES;Proposer shall submit a statement detailing the reasons that led to action(s). 5. Vendor Campaign Contributions. Proposers are expected to be or become familiar with,the City's Campaign Finance Reform laws, as codified in Sections 2-487 through 2-490 of the City Code. Proposers shall be solely responsible for ensuring that all applicable provisions of the City's Campaign Finance Reform laws are complied with,and shall be subject to any and all sanctions, as prescribed therein,including disqualification of their Proposals,In the event of such non-compliance. SUBMITTAL REQUIREMENT: Submit the names of all individuals or entities(Including your sub-consultants)with a controifing financial interest as defined in solicitation.For each individual or entity with a controlling financial interest indicate whether or not each individual or entity has contributed to the campaign either directly or indirectly,of a candidate who has been elected to the office of Mayor or City Commissioner for the City of Miami Beach. 6. Code of Business Ethics.Pursuant to City Resolution No.2000-23879,each person or entity that seeks to do business with the City shall adopt a Code of Business Ethics ('Code') and submit that Code to the Procurement Department with Its proposalresponse or within five(5)days upon receipt of request The Code shell,at a minimum,require the Proposer,to comply with all app/table governmental rules and regulations induding, among others, the conflict of interest, lobbying and ethics provision of the City of Miami Beach and Miami Dade County. SUBMITTAL REQUIREMENT: Proposer shall submit firm's Code of Business Ethics. in lieu of submitting Code of Business Ethics,Proposer may submit a statement indicating that it will adopt,as required in the ordinance,the City of Miami Beach Code of Ethics,available at htto:l/www.miamibeachfl.aovldty-haillorocurementlorocurement-related-ordinance-and-procedures! . ... . ... ... ••.. "._ .... . .•. ... . . •- --• .•..• .. .. .. . • benefits: 19 2018-234-JC Page 1046 of 1751 benefit&: .- . .. . . .. .. . . . . . . . . . . .. ... .. . . . .. . ... . .. . . . ......I •WNW .. ••••,• .. 8. Equal Benefits for Employees with Spouses and Employees with Domestic Partners. When awarding competitively solicited contract valued at over$T00,000 whose contractors maintai 51 or more fu- time em'io - on =r ': - .uring 20 or more calendar work weeks,the Equal Benefits for Domestic Partners Ordinance 2005-3494 requires certain contractors doing business with the City of Miami Beach,who are awarded a contract pursuant to competitive proposals,to provide`Equal Benefits'to their employees with domestic partners, as they provide to employees with spouses. The Ordinance applies to all employees of a Contractor who work within the City limits of the City of Miami Beach,Florida;and the Contractor's employees located in the United States, but outside of the City of Miami Beach limits, who are directly performing work on the contract within the City of Miami Beach. C"10./..e.: o ` W a-l-ii 1 fr.ir L4.-.5 Ler s a... 5! �...0 �Yrt+-�- cif . A. Does your company prodr offer access to any benefits to employees with spouses or to spouses of employees? ✓ YES MI NO B. Does your company provide or offer access to any benefits to employees with(same or opposite sex)domestic partners*or to domestic partners of employees? ✓ YES NO c. Please check all benefits that apply to your answers above and list in the °other section any additional benefits not already specified. Note:some benefits are provided to employees because they have a spouse or domestic partner, such as bereavement leave; other benefits are provided directly to the spouse or domestic partner,such as medical insurance. BENEFIT Firm Provides for Firm Provides for Firm does not Employees with Employees with Provide Benefit Spouses Domestic Partners Health ✓ ✓ Sick Leave V ✓ Family Medical Leave ✓ Bereavement Leave ✓ If Proposer cannot offer a benefit to domestic partners because of reasons outside your control, (e.g., there are no insurance providers hi your area willing to offer domestic partner coverage)you may be eligible for Reasonable Measures compliance.To comply on this basis, you must agree to pay a cash equivalent and submit a completed Reasonable Measures Application (attached)with all necessary documentation.Your Reasonable Measures Application will be reviewed for consideration by the City Manager,or his designee.Approval is not guaranteed and the City Manager's decision is final. Further information on the Equal Benefits requirement is available at htta:l/www.miamibeachfi.govlcity-halUorocurement/urocurement-related-ordrnance-and- procedures/ 20 20I8-234-JC Page 1047 of 1751 9. Public Entity Crimes.Section 287.133(2)(a),Florida Statutes,as currently enacted or as amended from time to time,states that a person or affiliate who has been placed on the convicted vendor list following a conviction for a public entity crime may not submit a proposal, proposal, or reply on a contract to provide any goods or services to a public entity; may not submit a proposal, proposal,or reply on a contract with a public entity for the construction or repair of a public building or public work;may not submit proposals,proposals,or replies on leases of real property to a public entity;may not be awarded or perform work as a contractor, supplier,subcontractor,or consultant under a contract with any public entity;and may not transact business with any public entity in excess of the threshold amount provided in s. 287.017 for CATEGORY TWO for a period of 36 months following the date of being placed on the convicted vendor list. SUBMITTAL REQUIREMENT:No additional submittal is required.By virtue of executing this affidavit document, Proposer agrees with the requirements of Section 287.133,Florida Statutes,and certifies it has not been placed on convicted vendor list. 10. Non-Discrimination.Pursuant to City Ordinance No.2016-3990,the City shall not enter into a contract with a business unless the business represents that it does not and will not engage in a boycott as defined in Section 2-375(a)of the City Code,including the blacklisting,divesting from,or otherwise refusing to deal with a person or entity when such action is based on race,color,national origin,religion,sex,intersexuality,gender identity,sexual orientation,marital or familial status,age or disability. SUBMITTAL REQUIREMENT:No additional submittal is required.By virtue of executing this affidavit document,Proposer agrees it is and shall remain In full compliance with Section 2-375 of the City of Miami Beach City Code. 11. Moratorium on Travel to and the Purchase of Goods or Services from North Carolina and Mississippi. Pursuant to Resolution 2016-29375, the City of Miami Beach, Florida, prohibits official City travel to the states of North Carolina and Mississippi,as well as the purchase of goods or services sourced In North Carolina and Mississippi. Proposer shall agree that no travel shall occur on behalf of the City to North Carolina or Mississippi,nor shall any product or services it provides to the City be sourced from these states. SUBMITTAL REQUIREMENT:No additional submittal is required.By virtue of executing this affidavit document,Proposer agrees it is and shall remain in full compliance with Resolution 2016-29375. 12. Fair Chance Requirement Pursuant to Section 2-376 of the City Code,the City shall not enter into any contract resulting from a competitive solicitation, unless the proposer certifies in writing that the business has adopted and employs written policies, practices,and standards that are consistent with the City's Fair Chance Ordinance,set forth In Article V of Chapter 62 of the City Code ("Fair Chance Ordinance"), and which, among other things, (i) prohibits City contractors, as an employer, from Inquiring about an applicants criminal history until the applicant is given a conditional offer of employment; (Ii) prohibits advertising of employment positions with a statement that an individual with a criminal record may not apply for the position, and(iii)prohibits placing a statement on an employment application that a person with a criminal record may not apply for the position. SUBMITTAL REQUIREMENT: No additional submittal is required at this lime. By virtue of executing this affidavit, Proposer certifies that it has adopted policies,practices and standards consistent with the City's Fair Chance Ordinance. Proposer agrees to provide the City with supporting documentation evidencing its compliance upon request Proposer further agrees that any breach of the representations made herein shall constitute a material breach of contract, and shall entitle the City to the immediate termination for cause of the agreement,In addition to any damages that may be available at law and in equity. 13. Acknowledgement of Addendum. After issuance of solicitation,the City may release one or more addendum to the solicitation • which may provide additional information to Proposers or alter solicitation requirements. The City will strive to reach every Proposer having received solicitation through the City's e-procurement system, PubllcPurchase.com. However, Proposers are solely responsible for assuring they have received any and all addendum issued pursuant to solicitation.This Acknowledgement of Addendum section certifies that the Proposer has received all addendum released by the City pursuant to this solicitation.Failure to obtain and acknowledge receipt of all addenda may result in proposal disqualification. Initial to conium instal to confirm Initial to Con&m t Receipt Addendum 1 Addendum 6 Addendum 11 Addendum 2 Addendum 7 Addendum 12 %' Addendum 3 Addendum 8 Addendum 13 Addendum 4 Addendum 9 Addendum 14 Addendum 5 Addendum 10 Addendum 15 If additional confirmation of addendum is required,submit under separate cover. 7-3/a . 21 2018-234-JC Page 1048 of 1751 DISCLOSURE AND DISCLAIMER SECTION The solicitation referenced herein is being furnished to the recipient by the City of Miami Beach (the"City")for the recipient's convenience. Any action taken by the City in response to Proposals made pursuant to this solicitation,or in making any award, or in failing or refusing to make any award pursuant to such Proposals, or in cancelling awards, or in withdrawing or cancelling this solicitation, either before or after issuance of an award,shall be without any liability or obligation on the part of the City. In its sole discretion, the City may withdraw the solicitation either before or after receiving proposals, may accept or reject proposals, and may accept proposals which deviate from the solicitation,as it deems appropriate and in its best interest. In its sole discretion, the City may determine the qualifications and acceptability of any party or parties submitting Proposals in response to this solicitation. Following submission of a Bid or Proposal, the applicant agrees to deliver such further details, information and assurances, including financial and disclosure data, relating to the Proposal and the applicant including, without limitation, the applicant's affiliates, officers, directors,shareholders,partners and employees,as requested by the City in its discretion. The information contained herein is provided solely for the convenience of prospective Proposers. It is the responsibility of the recipient to assure itself that information contained herein is accurate and complete.The City does not provide any assurances as to the accuracy of any information in this solicitation. Any reliance on these contents,or on any permitted communications with City officials, shall be at the recipient's own risk. Proposers should rely exclusively on their own investigations, interpretations,and analyses.The solicitation is being provided by the City without any warranty or representation,express or implied, as to its content, its accuracy,or its completeness.No warranty or representation is made by the City or its agents that any Proposal conforming to these requirements will be selected for consideration,negotiation,or approval. The City shall have no obligation or liability with respect to this solicitation,the selection and the award process,or whether any award will be made.Any recipient of this solicitation who responds hereto fully acknowledges all the provisions of this Disclosure and Disclaimer,is totally relying on this Disclosure and Disclaimer,and agrees to be bound by the terms hereof.Any Proposals submitted to the City pursuant to this solicitation are submitted at the sole risk and responsibility of the party submitting such Proposal. This solicitation is made subject to correction of errors,omissions, or withdrawal from the market without notice. Information is for guidance only,and does not constitute all or any part of an agreement. The City and all Proposers will be bound only as, if and when a Proposal (or Proposals), as same may be modified, and the applicable definitive agreements pertaining thereto, are approved and,executed by the parties, and then only pursuant to the terms of the definitive agreements executed among the parties.Any response to this solicitation may be accepted or rejected by the City for any reason,or for no reason,without any resultant liability to the City. The City is governed by the Government-in-the-Sunshine Law,and all Proposals and supporting documents shall be subject to disclosure as required by such law. All Proposals shall be submitted in sealed proposal form and shall remain confidential to the extent permitted by Florida Statutes, until the date and time selected for opening the responses.At that time,all documents received by the City shall become public records. Proposers are expected to make all disclosures and declarations as requested'in this solicitation.By submission of a Proposal, the Proposer acknowledges and agrees that the City has the right to make any inquiry or investigation it deems appropriate to substantiate or supplement information contained in the Proposal,and authorizes the release to the City of any and all information sought in such inquiry or investigation. Each Proposer certifies that the information contained in the Proposal is true, accurate and complete, to the best of its knowledge, information,and belief. Notwithstanding the foregoing or anything contained in the solicitation,all Proposers agree that in the event of a final unappealable judgment by a court of competent jurisdiction which imposes on the City any liability arising out of this solicitation, or any response thereto, or any action or inaction by the City with respect thereto, such liability shall be limited to$10,000.00 as agreed-upon and liquidated damages.The previous sentence, however, shall not be construed to circumvent any of the other provisions of this Disclosure and Disclaimer which imposes no liability on the City. In the event of any differences in language between this Disclosure and Disclaimer and the balance of the solicitation,it is understood that the provisions of this Disclosure and Disclaimer shall always govern.The solicitation and any disputes arising from the solicitation shall be governed by and construed in accordance with the laws of the State of Florida. 22 2018-234-JC Page 1049 of 1751 • PROPOSER CERTIFICATION I hereby certify that: I, as an authorized agent of the Proposer , am submitting the following information as my firm's proposal; Proposer agrees to complete and unconditional acceptance of the terms and conditions of this document, inclusive of this solicitation, all attachments, exhibits and appendices and the contents of any Addenda released hereto,and the Disclosure and Disclaimer Statement; proposer agrees to be bound to any and all specifications, terms and conditions contained in the solicitation, and any released Addenda and understand that the following are requirements of this solicitation and failure to comply will result in disqualification of proposal submitted; Proposer has not divulged, discussed, or compared the proposal with other Proposals and has not colluded with any other proposer or party to any other proposal; proposer acknowledges that all information contained herein is part of the public domain as defined by the State of Florida Sunshine and Public Records Laws; all responses, data and information contained in this proposal, inclusive of the Statement of Qualifications Certification,Questionnaire and Requirements Affidavit are true and accurate. Name of Proposer's Authorized Representative: Title of Proposer's Authorized Representative: 5/e Ven gnope_r G e-.1-.o-r- M s2-27 _ Signature of Proposers Authoriz Representaliv : Dale: CAt 7:1 Keins" State .tt3A ) On this_day of 1 U tile- ,20 l,personally appeared before me who Cols ry f 4O->r Ir i S ) stated that (s)he is the ( e.nev Q IlAaila8er of wcA-ex- CD. , a corporation, and that the instrument was signed in behalf of the said corporation by authority of its board of directors and acknowledged said instrument to be its voluntary act and deed. Before me: gct-i Notary Public for the State of F-lec+da .T Act-5 .��6)- My Commission Expires: 12 a- D.O`,-)Q • A-5 'BMJ e.e & ��,`YPr�� FAREN MALLETT oltR..Gp4 Notary Public.State of Texas ^�ti> C GAA- j9 Comm.Expires 12-22-2020 ,145i;ir, Notary ID 129204225 1 t—�c wt—� O�Out' .1) . • ` 23 2018-234-JO Page 1050 of 1751 Miami Beach RFP 2018-234-JC Tab 1-1.3 Minimum Qualifications Requirement:WCA must have been in business a minimum of 5 years providing the same service. WCA has been in business in Florida since 1995 providing the same service.This is WCA's only service. Florida Contracts within the past 5 years are highlighted. WATER COMPANY OF AMERICA CLIENT LISTING Utility Service Total Approved Annual Contract Governmental Entity Number of Work Increased Client Contact Title Telephone Period Wat Sew Storm Accounts Orders Revenue 2017-Current,Polk County,FL ' x x 60,000 21 $ 85,499 Charles Richards Customer Service/Finance Manager 863-298-4135 2017-Current Loveland,CO x x x 24,000 58 21,874 Jim Wedding Revenue Manager 970-962-2703 2017-Current Mobile Area Water/Sewer System x x 90,000 6 51,048 Bud McCrory Assistant Director-Administration 251-694-3149 2017-Current Vicksburg,MS x x x 9,000 18 92,453 Tammye Christmas Director,Water&Gas Administration (601)634-4561 2017-Current Hattiesburg,MS x x x 15,000 153 138,126 Frances Griffin Division Manager,Utility Billing (601)545-4604 2016-Current Salt Lake City,UT x x x 112,000 29 368,115 Kurt Spjute DPU Chief Financial Officer 801-483-6755 2016-Current,Gainesville,FLx 89,000 5,236 156,880 Mary Frieg Project Manager 352-393-8366 2016-Current!Sweetwater,FL x 6,000 90 192,636 Eric Gomez City Engineer (305)221-0411 2016-Current Pascagoula,MS x S 14,000 42 50,800 Robert Parker Comptroller/City Clerk (228)938-6716 2015-Current Gautier,MS x x x 9,000 3 14,447 Chad Jordan Project Manager (228)497-4283 2015-Current Oldsmar,FL , x x x 8,000 134 123,478 Al Braithwaite Administrative Services Director (813)749-1107 2014-Current Heber City,UT x x x 5,000 10 14,219 Mark Anderson City Manager (435)654-0757 2014-Current Payson,UT x x x 5,000 16 53,198 Dave Tuckett City Manager (801)465-5209 2014-Current Springville,UT x x x 6,000 18 22,313 Bruce Riddle City Manager (801)489-2708 2014-Current Pleasant Grove,UTx 3,000 - - Former Director Retired 2014-Current lOakland Park,FL x x x 8,000 181 136,866 Former Director(Ken Resor)Retired 2014-Current;Gainesville Regional Utilities x x 89,000 133 200,593 Steve McElroy Technical Systems Analyst Sr. 352-393-1653 2014-Current!Ft Lauderdale,FLx x 68,000 158 471,871 Pam Winston Customer Service/Billing 954-828-5274 2014-Current'Largo,FL x x 31,000 12 8,667 Kimball Adams Management Services Director 727-587-6747 2014-Current(Miramar,FLx x 38,000 24 102,333 Claudia Dixon Finance Director 954-602-3049 2014-Current(Pace Water System,FLx x 14,000 8 33,000 Damon Boutwell General Manager 850-994-5129 2014-Current Biloxi,MSx x 18,000 634 984,848 David Nichols Former City Manager 228-374-1810 2014-Current St Bernard Parish,LAx x 7,000 14 25,106 Hillary Nunez Department of Public Works 504-442-4300 2014-Current',Hillsborough County,FL ' x x 135,000 65 551,981 Gary Hunter General Manager III,Client Srvcs Grp 813-612-7725 2014-2017 ;Dunedin,FL x x x 12,000 2 3,333 Paul Stanek Water Division Director 727-244-2236 2013-2017 !Pinellas County,FL x x 110,000 104 461,333 LeeAnn Stiles Customer Service Manager 727-464-4486 2012-Current Pinecrest,FL x 6,000 31 35,000 Marla Alberro Menendez Assistant Village Manager 305-234-2121 2012-2015 Melbourne,FL x x x 52,000 5 25,333 Harold Nantz Public Works Asst.Manager 321-608-5000 2011-Current Gulfport,MS x x 26,000 594 1,066,667 Cheree Malley Former Utility Billing Manager 228-860-6507 2010-2015 Denver Water,CO x 226,000 353 487,969 Michelle Garfield Manager of Customer Care 303-628-6621 2010-2014 Cocoa Beach,FL x x 4,300 30 33,000 Charles Holland Finance Director 321-868-3248 2010-Current Brevard County,FL x x x 85,000 52 127,803 Jim Helmer Director 321-633-2092 2010-2015 St Petersburg,FL x x x 90,000 102 474,939 Former Director(George Cassidy)relocated to Hillsborough County 2010-Current Boynton Beach,FL x x x 35,000 820 744,075 Anthony Penn Customer Service Manager 561-742-6301 2010-2015 North Ogden,UT x x 11,000 138 34,667 Annette Spendlove City Recorder 801-737-9830 2010-2013 Mt Olympus SSD,UT x 28,000 113 55,667 Kerry Eppich General Manager 801-262-2904 2009-2010 North Miami Beach,FL x x x 32,000 0 0 Ben Supranski Manager,Utility Customer Services 305-947-7581 2009-2014 Lake Wales,FL x x x 7,000 10 8,667 Dorothy Pendergrass Director of Finance 863-678-4182 2008-Current Palmetto Bay,FL x 5,000 34 64,333 Corrice Patterson Director of Public Works 305-259-1234 2008-2013 Zephyrhills,FL x x x 10,000 36 5,000 Authorized Representative(Dave Henderson)Retired 2007-Current Cooper City,FLx x 8,000 64 29,667 Mike Bailey Director 954-434-5519 2007-2015 Jackson,MSx x 85,000 1,156 2,078,000 Linda Lindsey Water/Sewer Utilities Manager 601-960-0922 Steve Hooper,(281)352-0047, stevehwatercompanvofamerica.com Page 1051 of 1751 rev:1Jun18 2007-2012 Granger Hunter ID,UT x x 25,000 344 531,333 Clint Jensen CEO/General Manager 801-968-3551 2007-2010 Kearns,UT x x 5,000 30 26,000 Pam Gill District Manager 801-968-1011 2007-2012 Bartow,FL x x x 6,000 128 122,667 Karen Hielscher Manager,Utility Customer Services 863-534-0188 2006-2013 Sanford,FL x x x 17,330 179 523,000 Bill Marcous Manager,Utility Support Services 407-688-5105 2006-2011 Orlando,FL x 80,000 373 633,003 Maria Lachney Asset/Billing Manager 407-246-2661 2005-2013 Salt Lake City,UT x x x 110,000 663 1,025,718 Former Finance Administrator(Jim Lewis)retired 801-330-2329 2005-2008 Toho Water Authority,FL x x 45,000 363 160,885 Rodney Henderson Business Services Manager 407-518-2538 2005-2009 Lakeland,FL x x x 50,000 4 18,395 Authorized Representative(Gary Ross)Retired 2004-2008 Polk County,FL x x 43,000 33 51,667 Charles Richards Customer Service Manager - 863-298-4135 2004-2006 Beaumont,TX x x 41,000 78 144,000 Hani Tome Utilities Director 409-785-3004 2004-2010 Homestead,FL x x x 9,500 597 618,751 Julio Brea Director 305-224-4770 2003-2009 Hallandale Beach,FL x x x 7,500 267 171,434 Authorized Representative Retired 2002-2008 Deerfield Beach,FL x x 12,500 77 70,807 Authorized Representative Retired 2002-2011 Winter Park,FL x x x 28,000 145 279,323 Delsia Margraf Utility Services Manager 407-599-3371 2001-2006 Covington,LA x x 3,500 314 196,333 Beverly Gariepy Director of Administration 985-892-1811 2001-2005 Orlando Utilities Commission x 95,000 52 64,667 Leslie Temmen Dir of IT Governance&Quality Mgmt. 407-423-9100 2001-2012 Hollywood,FL x x x 45,000 2,126 1,422,698 Authorized Representative Retired 2000-2004 Slidell,LA x x 4,500 185 109,667 Michael Noto Director Public Operations 985-646-4291 2000-2007 Orange County,FL x x 90,000 2,350 3,270,438 Tim Armstrong Customer Service Division Mgr 407-254-9745 2000-2008 Ft.Lauderdale,FL x x x 65,000 220 425,202 Mike Bailey Now Director,Cooper City Utilities 954-434-5519 1999-2005 Coral Gables,FL x x 14,000 340 599,338 Former Finance Director(Don Nelson)retired 1999-2004 Hammond,LA x x 9,000 101 57,377 Garry Knight Water/Sewer Superintendent 985-542-3525 1999-2002 Miami Springs,FL x x 3,500 25 98,888 William Alonso Finance Director 305-805-5014 1998-2001 Florida City,FL x x 1,600 20 51,875 Authorized Representative Retired 1997-2000 Homestead,FL x x 9,500 120 248,333 Julio Brea Director 305-224-4770 1997-2000 North Miami,FL x x 20,000 23 32,007 Authorized Representative Retired 1996-2003 New Orleans x x 172,000 500 756,667 Dexter Joseph Budget Director 504-585-2221 1996-1997 Escambia County,FL x x 75,000 90 81,333 Ernest Dawson Operations Director 850-969-3370 1995-2005 Miami Dade County,FL x x 374,000 635 2,138,000 Authorized Representative Retired Steve Hooper,(281)352-0047, steve(crwatercompanyofamerica.com Page 1052 of 1751 rev:1Jun18 • Miami Beach RFP 2018-234-JC Tab 2 Experience and Qualifications. 2.1 Three projects selected from the State of Florida(only)within the past 5 years. Project Descriptions:All 6 projects below required WCA to provide the same service as requested by the City of Miami Beach. This is WCA's only service. WATER COMPANY OF AMERICA LISTING of RECENT FLORIDA CLIENTS Contract Governmental Entity Term of Public or Client Contact Title email Telephone Period Engagement Private 2017-Current Polk County,FL 5 yr Public Charles Richards Customer Service/Finance Manager charlesrichards@polk-county.net 863-298-4135 2015-Current Oldsmar,FL 3 yr Public Al Braithwaite Administrative Services Director abraithwaite@ci.oldsmar.fl.us (813)749-1107 2014-Current Gainesville Regional Utilities 3 yr Public Steve McElroy Technical Systems Analyst Senior MCELROYSL@gru.com 352-393-1653 2014-Current Largo,FL 3 yr Public Kimball Adams Management Services Director kadams@largo.com 727-587-6747 2014-Current Pace Water System,FL 1 yr Public Damon Boutwell General Manager dboutwell@pacewater.org 850-994-5129 2014-2017 Dunedin,FL 3 yr Public Paul Stanek Assistant Utilities Director pstanek@dunedinfl.net 727-244-2236 Specific examples of various types of the work product produced by WCA on any Project,whether related to Water,Sewer,Stormwater or Solid Waste are available upon request.The WCA work product is refered to in this RFP reponce as a"Work Order".This is the document that identifies the"Find"(meaning an unbilled or misbilled service)and the"Recommended Corrective Action"necessary to remedy the cause of the unbilled or misbilled service.Each Work Order refers to a specific service(water,sewer,storm,etc.)at a specific service address or parcel and the nature of the problem discovered by WCA. Steve Hooper,(281)352-0047, stever0Dwatercompanyofamerica.com Page 1053 of 1751 rev:1Jun18 2.2 Qualifications of Proposer Team Company Organizational Chart Corporate General Management ; Manager South Florida Contract CIS/Data Region Manager i Security Account . Field Field Data Research Technician Technician Analytics Personnel WCA will perform the service proposed herein with trained management and field personnel with the requisite experience to accomplish the goals of the project. These employees are familiar with field procedures; appreciate the need for a clear understanding of applicable City billing policies, Ordinances, Rules and Regulations; comprehend variations in water distribution and sewer collection systems,and thus are capable of rapid mobilization for the City. Staffing needs for this project will be met by the Company in the following three manners: 1. Utilize existing full time salaried employees located in Central Florida 2. Bring experienced personnel from other locations 3. Recruit,hire and train from the local area By approaching the issue of staffing in this manner, WCA can effectively perform the Scope of Work in a timely and effective manner. Page 1054 of 1751 The following key study personnel are herein proposed. MRS. ADA IZQUIERDO - Contract Manager In her capacity,Ada is responsible for the day-to-day operations,workflow,production and client communication required for assigned projects. He is well versed in providing the quality, factual information from the field needed to remedy unbilled and misbilled service from all utility services. To date, she was key person on 21 South Florida Contracts. In addition, Ada has developed many of the procedures utilized by the Company today, including the assessment of unique Work Order types for new utility clients and procedures associated with electronic field documentation and submittal.Her training included in depth application of the Company analytic software and "on site"practical property analysis in the field, during active contract operations in South Florida from Florida City to Boynton Beach. She is a hands on manager, conducting office and field activities while ensuring safety compliance. Ada reports to Mr. Hooper. MR. JEFF HADDOCK—CIS/Data Security Manager Mr. Haddock has been an integral part of the Company since 2000. He performed the duties of Central Florida Contract Manager from 2000 — 2012 and that of data manager from 2012 to current. He oversees the company's electronic assets and resources, coordinates data needs with clients, and directs Company software development with programmers. Helps determine the information technology goals of the Company and is responsible for implementing computer systems to meet those goals. • Manage the Company's data security practices and policies • Oversee company's flow and processing of data from clients under contract • Manage and maintain hardware and software assets • Assist Contract Managers with data acquisition • Intermediary with Programmers and to assist them as needed • Assist with data manipulation and reporting at contract level as needed • Setup field ready hardware and software systems as needed Management level, reports to the General Manager. MR. STEVEN M.HOOPER—General Manager Mr. Hooper is responsible for management of ISI Water Company. He has 29 years of hands-on experience in the field of documenting unbilled utility revenue on a performance fee basis for governmental entities. From the first days of the first project of this nature, initiated in March of Page 1055 of 1751 1989, through the successful operation of contracts nationwide, he has developed the business plan, employee training procedure, best practices, specialized software application/design, flow and test meter application, national marketing strategy, and financial management. Participation in industry trade organizations and functions such as the American Water Works Association, the Water Environment Federation and the Government Finance Officers Association benefits the firm and clients by staying current with regard to industry standards and trends. He will coordinate all insurance requirements of the study, as well as oversight of company compliance and safety policy. Other duties include project resource allocation, production oversight, asset utilization, personnel deployment, and recruiting (as required). Hooper reports directly to Mr. Tim Herbert, Company President. Authorized Negotiator Steven Hooper, General Manager is authorized by the Company to negotiate contract terms and render binding decisions of contract matters. [Balance of this page intentionally left blank; Resumes follow] Page 1056 of 1751 Ada Izquierdo Miami, Florida (305) 668-2822 PERSONAL DATA Married 2 children EDUCATION Bachelor of Science in Business Administration Management Jersey City State College, 1987 BUSINESS HISTORY ISI/Water Company of America, Contract Manager 1998-present Office Manager 1996-1998 Company manager of projects designed to recover unbilled and misbilled revenue related to water and wastewater service for municipal utilities. Specializes in customer billing analysis and increase revenue documentation. Trained in the effective application of WCA proprietary software. Miami Energy Inc. 1991-1995 Office Manager Germaine de Capaccini 1989-1991 Assistant General Manager Kitchen Depot Inc. 1988-1989 Office and Sales Manager Family Spring Water Company 1986-1988 Owner West New York Board of Education 1978-1988 Secretary Page 1057 of 1751 Jeff Haddock Winter Springs,FL (407) 382-6626 PERSONAL DATA Married 3 children • BUSINESS HISTORY ISI Water Company, CIS/Data Security Manager 2014-present Manager of the company's electronic assets and resources,coordinates data needs with clients, and directs Company software development with programmers. Helps determine the information technology goals of the Company and is responsible for implementing computer systems to meet those goals. ISI Water Company, Contract Manager 2000-2014 Company manager of projects designed to recover unbilled and misbilled revenue related to water, wastewater and stormwater service for municipal utilities. Specializes in retail billing account analysis and field documentation through the use of the company WATERS software and field account analysis techniques. Target Marketing 1994-2000 Vice President Owned and operated small plumbing supply firm in Orlando, FL. Specialized in sales of plumbing supplies to wholesale customers. Managed 20 employees as well as all finances for the firm. Sold interest in firm in 2000. Orange County 1981-1994 Inventory Manager Manager of inventory for the maintenance section for the Orange County Sheriff's Office. Inventory control, Purchasing and distribution of product for a 1600 unit fleet of vehicles were among the duties. Page 1058 of 1751 Steven M. Hooper Houston, Texas 281-352-0047 PERSONAL DATA Married Three Children EDUCATION Bachelor of Science Texas A &M University(1978) BUSINESS HISTORY ISI Water Company General Manager March 1989 to Present Responsible for the management of ISI Water Company. Advise and assist Contract Managers in all matters. Howe Building Corporation 1987 to 1989 Project Manger Nash/Phillips/Copus Homebuilders 1985 to 1987 General Superintendent S & S Construction 1980 to 1985 Owner—Partner MEMBERSHIPS AND AFFILIATIONS American Water Works Association Water Environment Federation Government Finance Officers Association Page 1059 of 1751 Subconsultants and/or Subcontractors The use of Subconsultants or subcontractors is not contemplated by WCA.WCA is well qualified to perform this study with experienced, full time employees possessing multiple years of hands on practice and skill. As the preeminent provider of this service,with over twenty-three years of continuous uninterrupted experience with utilities of all sizes in Florida, WCA is well suited to team with the City to fairly and accurately ferret out problematic customer accounts.In summary, WCA's qualifications will benefit Miami Beach in at least the following ways: > The Company has a proven history of investing the resources necessary to uncover those problem accounts that are not obvious.This level of commitment to the goal of enhancing revenue reflects a business plan that is unique. Evidence of the plan's success is reflected in repeat business and consistent succession of new contracts in Florida for over 2 decades. > WCA's proprietary analytical software enables the Company to find problems that are not evident in existing exception reports. > A proven technology that generates found revenue for discretionary use by the City. > Diverse data handling experience enables quick adaptation to the Miami Beach CIS with an insignificant time requirement of City IT staff-initially or long term. > The Company is experienced with the inherent challenges of like sized Florida systems. > The proven approach to account data analysis causes zero impact to the City's CIS. > An experienced resident South Florida multi-discipline staff is available and capable to accomplish the project. ➢ Local WCA contract operations directed from the local office facilitate a clear understanding of the logistics of field operations in the City specifically and South Florida in general, enabling efficient effective operation of this contract. ➢ The established method employed. by WCA provides long term benefit to the City following program completion. ➢ Provide a proven program that, by its existence, motivates internal personnel toward greater efficiency. ➢ Provide training in revenue recovery techniques to the City staff upon completion. Page 1060 of 1751 3. Approach and Methodology Summary WCA offers solutions to municipal governments large and small to improve the billing accuracy for all services while preserving public resources.A primary objective is to partner with key staff personnel of the governmental entity to identify causes of, and implement remedies for, system inaccuracies and deficiencies that adversely affect the accuracy of customer fees. WCA originated, and is the number one provider of the service whereby private industry provides a revenue enhancement program at no cost to municipal utilities, with compensation strictly contingent on contract performance. The history of the company dates back to the first ever contract of the nature contemplated by the City in this RFP. This first project was initiated in March of 1989 for the City of Houston. Subsequent to that time, WCA has established itself as the number one provider of the service, having successfully conducted or in the process of conducting identical projects for numerous governmental entities nationwide. System Concept and Solution The Study work shall consist of 3 general tasks and 13 specific steps that involve actions and decision points of the utility and of WCA. The steps are shown below.in written form to explain the detail of each, and a flow chart diagram is included to illustrate the process. Mobilization of this project can be accomplished within thirty(30)days and the discovery phase is expected to be complete within one year and should the revenue opportunity justify additional work, extension years could be utilized. Good communication is a key to the success of this project. A"start work"meeting shall be conducted with key members of each affected Department. Objectives are spelled out, an overview of the method of approach is discussed, and a clear chain of command and reporting is determined. Guidelines for subsequent updates can be established as well. An operational methodology based on good clear communication facilitates maximum production for the City. TASK I—IDENTIFY AND ANALYZE Step 1: Account Data Information Gathering and Review Account data is accessed in two ways, first, a download of raw unjoined data run at a consistent point in time each month and second, an electronic link for review of real time data. All necessary data queries and reports are created and run by WCA personnel on WCA computers with no City staff time requirement. (1) Download Page 1061 of 1751 (a) WCA will meet with the City IT representative to identify those needed data fields,typically a backup file, from the CIS to be included in the download. (b) Citygenerates a script(aka a stored routine) that writes raw unjoined tables of data to a file. (c) This file is run monthly on a consistent day and time of the City's choosing. (d) WCA retrieves this file in whatever method is most advantageous for the City (typically FTP) (e) This download is run monthly for the duration of the project, as it is used for initial investigation and to monitor the collection of Increased Revenue and thus to determine compensation(the WCA Share). (2) Electronic link—this resource is critical for WCA to gather current (as opposed to stale) data. Real time information is obtained through this read only password protected modem link to the CIS. This information link allows the rapid reference to additional unique pieces of information not contained in the download described above. By gaining access to real time data in this manner, any related City staff time requirement is eliminated. Data that is typically reviewed includes; historical consumption and billing data as well as standard customer information such as; service address, customer name, meter number,billing codes, unit count, meter installation date, sewer surcharge level, etc. Once this customer account information is in hand, WCA begins the task of adapting its proprietary computer software by designing a custom front end unique to the City. Queries and sort routines that facilitate the identification of unbilled and misbilled service revenue are tailored to City account data. These adaptations allow WCA to effectively utilize Utility data in whatever format it may be available. The company's investment in development costs of over$650,000 has yielded proprietary software that is flexible, adaptable and custom built for studies of this nature for the Water, Wastewater, Stormwater and Solid Waste industries. It operates independently of the City's CIS, and in no way impacts the integrity of that data. The analysis of account data in this manner, which is unlike other less effective methods utilized by others,provides significant benefit to the City, including at least the following; 1) Quantity of revenue produced 2) Quality of discoveries and corrective action stand the test of time 3) Accuracy of quantifying revenue enhancement 4) WCA is committed to isolate the more difficult account problems (unknown or unlisted taps and connections), rather than merely the obvious Step 2: Account Information Analysis Criteria Page 1062 of 1751 WCA analyzes the reliability of the account data as it relates to billing, identifying those key fields that could negatively impact billing if entered incorrectly. Experience has shown many of these criteria to be standard from one City to the next. However, every City has its own unique combination of factors that ultimately determine a customer billing. Therefore, WCA will perform a comprehensive study of the City's rates, Ordinances, Resolutions, billing policies and operational practices to clearly understand the correct method. Armed with this understanding, WCA will review customer accounts for instances of no bills,underbilling and over billing on an individual basis to identify increase revenue opportunities. The accuracy of CIS data pertinent to billing is critical to the success of the project. Typical account data and data analysis criteria include the following: 1) Service codes and resultant billing drivers 2) Meter size, age, type and total recorded flow 3) Meter repair history and frequency 4) User classification, whether commercial, industrial, multi- family or residential 5) Number of units and calculated consumption per unit 6) Property flow and demand characteristics and how those factors compare with consumption 7) Property geographic location as it relates to water, wastewater and solid waste collection service areas 8) Consumption analysis including monthly, quarterly and annual averages from year to year 9) Consumption patterns and trends that indicate failed meters 10)Comparison of usage to consumers with like profiles 11)Comparison of property type and/or classification to the appropriate billing rate 12)Meter read/reread history The Utility's historical data is essential to Step 2 and is the basis upon which the remaining steps are predicated. Step 3: Internal Property Selection Report WCA produces a Property Report of suspect locations from the data analysis process described in Step 2. This "first cut"report provides a list of accounts ear-marked for further research. Each account record is scrutinized for additional facts that can validate account problems as probable. Step 4: DECISION POINT: A preliminary survey of work to be performed is conducted to maximize efficiency and to prioritize the work. Based on this preliminary review, WCA selects properties from the initial analysis for field work. Step 5: Field Work Selection Report Page 1063 of 1751 WCA prepares a Field Work Selection Report that identifies the individual accounts and/or areas to be researched in the field. This plan may be communicated to the City if so desired. Step 6: Field Work.Order Issued After the Project Manager approves the Field Work Selection Report, WCA issues a Field Work Order to its field personnel. This document will be completed on site and is used to confirm all current property data. All causes of revenue loss will be explored including: meter inaccuracy, service theft,unmetered fire lines,wastewater service problems, coding problems, billing accuracy, and unlisted sewer connections and/or water taps or meters. Generally, customers like seeing water utility representatives in the field. This field research typically promotes confidence to the customer that the utility is properly maintaining the system. Step 7: Field Research & Account Documentation Field personnel conduct site visits to research the property for all information required on the Field Work Order, often including, but not limited to,the following information: 1) Date and time of research 2) Type of property 3) Classification of water service a. Domestic b. Fire c. Irrigation d. Process 4) Approximate building square footage 5) Number of dwelling units 6) Current and historical occupancy information 7) Meter location, ID#, size,manufacturer and type 8) Current meter reading 9) Preliminary evaluation of meter's operating condition 10) Individual contacted • a. Name b. Title c. Telephone number d. Hours of availability Note: Additional fieldwork is frequently required subsequent to the initial contact. Follow-up research may be necessary to: • Insure positive customer relations • Confirm short period and off peak period use • Gain access to specific locations previously denied Step 8: DECISION POINT: Potential Revenue Enhancement Page 1064 of 1751 Once field account analysis and field work are complete, WCA selects specific accounts with the potential for revenue enhancement for submission to the City. Accounts not selected will be filed systematically for future reference. TASK II—QUANTIFYING REVENUE ENHANCEMENT Step 9: Formal Work Order submission WCA will submit to the Utility a Formal Work Order on an account-by- account basis with complete documentation where additional revenue recovery is possible. This report provides complete and accurate documentation for use by the City to update and correct customer records. The document is a report produced by the WCA software, written specifically for Miami Beach. Included in this standard document is the projection of incremental revenue increase. This projection is essential to the utility, in that accurate projections must be in hand before decisions can be made as to the relative importance of problem correction and as to the cost effectiveness of the remedy. This projection is supported by precise calculations that are based on the property analysis and the analysis of the meter or meters in question. In addition, when required and where conditions permit, WCA will provide electronic flow measurement utilizing a non-pipe intrusive Transit Time Flowmeter. Measurements from the flowmeter serve to verify and document unauthorized flow through unmetered fire lines, for example, and serve to confirm the accuracy of large meters. This capability enables more accurate projections, and therefore is a substantial benefit to the utility in TASK II. The Formal Work Order typically includes the following support documentation: 1) Historical and current account data 2) Property Selection Report 3) Field Research Report 4) Notes, sketches,test results,photographic evidence 5) Discovery notes and comments 6) Recommended corrective action All problems noted in the system are mapped by address in the mapping software to determine the frequency and location of problems in the system. Step 10: DECISION POINT: The City will review the Formal Work Order and approve WCA's recommended changes. The City retains the ultimate unilateral right to approve each Formal Work Order submitted. Any Formal Work Order not initially approved will be returned to WCA for additional work and resubmission, and/or filed for future reference. Page 1065 of 1751 TASK III—COORDINATING THE IMPLEMENTATION AND EXECUTION OF CORRECTIVE ACTION Step 11: Corrective Action Following Formal Work Order approval, the necessary changes will be made to the account. These changes fall into two broad categories; changes in billing and changes to the physical service. WCA will assist the utility by coordinating the necessary activities and/or procedures between the various disciplines by acting as liaison to resolve issues that might otherwise stalemate the remedy. Examples of this assistance: generating interdepartmental correspondence,preparing letters for City signature that notify customers, as well as the assimilation of signed hardcopy for archive purposes. Water Company of America takes great pride in its ability to work cooperatively with our utility partners to ensure follow-through with corrective action. Step 12: Identified New Revenue on Accounts Once the change to the account is complete, the Utility may identify (flag) the account in the Utility Billing Database as one to which WCA is eligible for participation in a share of increase revenue. Step 13: Reports and Proposed Revenue Sharing Plan WCA compiles and delivers a monthly report(Detailed Revenue Report) to the City that details the collected revenue for the period and calculates WCA compensation. This amount is based on actual account collection. The collection activity is monitored from the same monthly download of account data identified in Step 1. The revenue report is generated on an account-by-account basis, for review and approval by the Department. This eliminates the need for the utility to expend the resources necessary to write a computer program to accomplish the task, while reserving to the utility the approval authority for the disbursement of increase revenue. The monthly report summarizes each month's activity and typically includes the following information: 1) Formal Work Order approval date 2) Account number 3) Formal Work Order Number 4) Service address 5) Billing period/counter 6) Increase revenue calculation 7) WCA Share of Increase Revenue In addition, and if desired by the City, WCA will prepare a Status Report, on a frequency determined by the City. This custom report details those specific pieces of information meaningful to the City related to the documentation of revenue findings. This report is not"canned"but is tailored to the needs and desires of the City. This approach to Page 1066 of 1751 reporting, as well as to final reporting at the contract end is possible because the full picture of an account is available from one database source; history, findings, discovery notes, type of find,type property, corrective action,problem resolution, and records of Increase Revenue collections over time. This information is available for inclusion on any requested report, monthly or otherwise—on demand. This flexibility has been very well received by managers in past. This approach to the typical need for progress reporting is significantly more meaningful to the client than a"one size fits all" approach offered by others. WCA will prepare a Final Report on the specific results of the project including an assessment of existing billing and metering practices and an estimate of annual recovery by area of deficiency. Confidentiality Agreement (reference TASK I, Step 1 above) WCA regards client data confidentiality with the highest priority. WCA maintains strict protocols managed by a dedicated, full time CIS/Data Security Manager. WCA agrees to comply with the requirements of laws concerning confidentiality of utility customer records, and any other applicable ordinances of the City. The above 13 tasks are illustrated in the following flow diagram charts on the following two pages: Page 1067 of 1751 PROGRAM TASK PROCESS - RESPONSIBILITIES OF WCA STEP I STEP 2 STEP 3 ACCOUNT DATA ANALYZE INFORMATION SORTING PROPERTY GATHERING REPORT STEP 5 STEP 6 STEP 4 FIELD WORK SELECTION FIELD WORK REPORT ORDER REVIEW&SELECTION ISSUED OF PROPERTIES FOR FIELD RESEARCH TASK 9 STEP 8 STEP 7 NO YES FORMAL WORK POTENTIAL FOR ORDER ISSUED REVENUE ENHANCEMENT FIELD RESEARCH PERFORMED NEXT PAGE Page 1068 of 1751 • PROGRAM TASK PROCESS - RESPONSIBILITIES OF THE UTILITY STEP 10 APPROVED FORMAL WORK ORDER VERIUTIK LITY ORDER -4,11P- REJECTED -REJECTED CORRECTIVE 113 STEP 11 ACTION TAKEN REJECTED WORK ORDER N E W STEP 12 REVENUE IDENTIFIED ON ACCOUNTS STEP 13 REPORT GENERATED TO WCA COMPUTE WCA's SHARE OF FILE REVENUE INCREASES Page 1069 of 1751 The WCA program utilizes technical work methods conducted in an efficient manner and designed to optimize revenue impact without disruption to normal operating procedures of the Utility. All WCA field operations will be conducted in a manner consistent with requirements imposed by the Utility on its own personnel. Some of the basic WCA rules of operational conduct are listed below. • WCA will advise the Utility of all fieldwork performed. • WCA will conduct all operations to comply with applicable Department procedures. • WCA employees will adhere to all applicable safety requirements of City and the WCA. • WCA will insure that property conditions affected by field research activity will be returned to original or better than original condition. • WCA vehicles will be clean and clearly marked with the Company Logo. • WCA employees will be uniformed. • WCA employees will display identification badges affixed to the employee's uniform. • WCA employees will at all times maintain a neat and clean appearance that represents the professionalism of the Utility and WCA. • WWCA employees will exhibit a courteous and polite manner when dealing with any customer of the Utility. Sample System Inaccuracies addressed by WCA Problem Types,Problem Explanations and Problem Solutions The accurate measurement of water is the means by which water utilities generate revenue to offset expense, determine equitable fees among users, promote conservation and minimize wastewater treatment loads. WCA will assist the various Miami Beach Departments in identifying causes of, and suggesting remedies for system inaccuracies and deficiencies with respect to water,wastewater,and reclaimed water utility charges. System inaccuracies arise from many situations. Some of these situations are: unbilled connections, meters not listed in the billing database, unknown taps, unauthorized fireline usage, meter bypass abuse, inaccurate submeter credits, and other conditions that are routinely encountered. These inaccuracies can be identified and corrective action taken to insure compensation for services rendered. In general,the above situations can be grouped into the five major categories listed below: o Meter Inaccuracy and Malfunction Page 1070 of 1751 o Service Theft o Unmetered Firelines o Other Unbilled or Misbilled Usage o Stormwater These categories are addressed in the text that follows. A. METER INACCURACY It is critical for any Utility to be able to identify those meters within the utility system that perform below accepted levels of efficiency. Three typical contributing factors are: o Failure of Meters and Other Mechanical Devices o Lack of System Capabilities o Budgetary Limitations Problem #1: Failure of Meters and Other Mechanical Devices Problem Explanation: A meter's propensity for accuracy loss and potential failure is due to the very nature of a mechanical device with moving parts. This accuracy loss is random among meters and often cannot be predicted. When vandalism and other meter damage issues are added to the equation, the problem of inaccuracy becomes even more unpredictable. Solution #1: WCA has developed systems to detect abnormal trends that may indicate mechanical failures in a timely manner. The analysis of these trends, coupled with field investigations,will detect meter failures.Field investigations will determine if there is a potential for loss of revenue. Based upon the field work performed,WCA will recommend the appropriate course of corrective action. As a result of these actions, the potential for revenue increases will be greatly enhanced. Problem #2: Lack of System Capabilities Problem Explanation: An example of the lack of system capabilities is as follows. A meter read is taken on a meter that is not performing to standard and registering low reads. This situation has occurred over an extended period of time. The meter reader (manual or AMI) has no concept of years prior consumption for the given property. The meter reader has no data to correlate with property characteristics such as property size, activity of occupant and occupancy rate. Therefore, an inaccurate meter with a history of low reads would not show a consumption pattern that would be indicative of a problem. Solution #2: WCA utilizes a system that compares like properties and isolates consumption differences. Consumption differences of this nature are selected for field review. The field review process confirms or denies consumption patterns with property characteristics. Problem #3: Budgetary Limitations Page 1071 of 1751 } Problem Explanation: Budgetary limitations may restrict Department personnel from performing efficiently in isolating meter inaccuracies. Meter repair programs are usually limited to replacing known malfunctioning meters. Department personnel may be diverted from looking for meter inaccuracies to work on other distribution problems. Several operational factors impacted by this limitation are: o Allocation of existing manpower o Staffing capability o Acquisition of testing equipment o Acquisition of fleet and facility support Solution #3: WCA's program will provide a system for identifying meter inaccuracies at no cost to the Department during the term of the contract. All meter testing performed by the WCA shall recognize American Water Works Association (AWWA) standards, as utilized by the Department. B. SERVICE THEFT Service theft is the act of receiving utility service without proper remuneration. There are many factors that contribute to this problem,and the discovery of each factor must be approached systematically. Service theft can be divided into two broad categories, intentional and unintentional. These categories are discussed separately below. 1. INTENTIONAL SERVICE THEFT Intentional service theft is the deliberate act on the part of a consumer of receiving service without proper remuneration to the utility. In general, intentional service theft is achieved from the following situations: o Incorrect Piping Arrangements o Usage on "Inactive" Accounts o Emergency Meter Bypass Abuse o Fire Hydrant Abuse Problem #1: Incorrect Piping Arrangements. Problem Explanation: Theft of service can result from incorrect piping arrangements. Tampering is generally involved in these situations. Some examples of these situations are as follows: o Straight connects or an illegal cut-across o Installing a jumper after a meter was pulled, subject to the limitations below. o Removing a lock after a lock-out procedure, subject to the limitations below. o Removing a blind gasket after service termination Page 1072 of 1751 Solution #1: WCA will identify th se situations by way of account review and on-site inspection of suspect locations. A comprehensive field analysis of known problem areas will often reveal cases that cannot be traced via Departmental data. When multiple problems occur in a specific area, a saturation survey of the entire area is conducted to verify that all connections are proper. Problem #2: Usage on "Inactive" Accounts Problem Explanation: An account could be classified within the Department's system as "inactive". However,the meter serving this account could be in use. Solution #2: Subject to the provisions below, WCA typically will make a field inspection on accounts classified as "inactive". Inactive accounts utilizing service will be identified and appropriate documentation submitted to the Department to initiate a change in account status. However, WCA will not receive compensation on Accounts in which the Department has terminated service due to non-payment of bills, also known as "cut off for nonpayment" or "CONP". These "known" (to the City) cases may often result in meter removal by the Department, which in turn may result in the illegal installation of a jumper by the customer. The Department has in place a process to field check all such accounts as part its routine procedures and therefore, for the sixty day period following a CONP, findings of jumpers or other illegal connections on such accounts are not subject to payment by the Department to WCA under the terms of this Agreement.WCA will investigate and submit findings only after the stipulated time period established by the City has been exceeded on the account. Problem #3: Emergency Meter Bypasses Problem Explanation: The abuse of large meter emergency bypasses contributes to the theft of service problem. Open meter bypasses are especially difficult to identify when it represents only a portion of total usage. For example, a bypass could be partially opened thus allowing unmetered service and yet not prompting action since an account billing is being generated. Solution #3: WCA will identify all bypassed meters within the Department's system. Resolution of the bypassed meter problem is based upon a focused investigation of all meter installations with meter bypasses. WCA will physically inspect all bypassed meters on a regularly scheduled basis to determine if unmetered service is being provided. Only if a situation is found that is unknown to the City,and for which no active City Service Work Order is in effect, and has existed for a period of sixty days or longer, will WCA submit the item as a"find". Problem #4:Fire Hydrant Abuse Problem Explanation: Service theft is compounded by the use of fire hydrants supplying water for purposes other than extinguishing fires. The Department controls the majority of these situations by way of policy and procedure in their rules and regulations Solution #4: WCA will review the existing policies and procedures as they relate to fire hydrants. If there appears to be any revenue enhancement potential that can be acted upon, Page 1073 of 1751 recommendations will be made to the Department. These recommendations will include a benefit to cost analysis of any suggested solutions. 2. UNINTENTIONAL SERVICE THEFT Unintentional service use is defined as the receipt of water and/or wastewater service for which the customer has no knowledge. In general the following situations are the cause of this type of service theft: o Incorrect Piping Arrangements o Incorrect Account Data Problem #1: Incorrect Piping Arrangements Problem Explanation: The unintentional incorrect piping arrangement is a common contributor to the unbilled revenue problem. Accurate site utility plats are not always available during construction. These plats indicate which tap serves a particular location. If a tap is not identified correctly with the property receiving the service, errors occur. For example, if an adjacent location's tap is incorrectly identified, the property could ultimately receive water through a meter not associated with that property. Solution #1: WCA will locate incorrectly identified property by conducting comprehensive on-site inspections of selected properties, customer account research and comparisons to other adjacent properties. By performing these inspections, many instances of this kind will be discovered and the appropriate remedy will be submitted to the Department for corrective action. However,if the taps are being billed,no additional revenue will result. Therefore,WCA will not receive compensation on such Accounts. Problem #2: Incorrect Account Data Problem Explanation: The tap or meter that is not correctly identified with the appropriate property is often unbilled. Sometimes a location is served by more than one tap. One meter can be generating legitimate billings while another is not. Confusion of service address with meter location can be a problem leading to incorrect account data. For example, a secondary meter might be physically located on a side street away from the primary or known meter. The second meter carries a different street address and normal search procedures by the Department result in fruitless efforts to locate,read or maintain the account. This occurs frequently in developed areas that were annexed by the Department and where installation records and"as built"drawings were not equivalent to those required by the Department today. Solution #2: WCA will compare like properties with similar usage characteristics to identify those consumers with lower than anticipated consumption. Ultimately,the correct association of multiple connections to a single property can only be ascertained by comprehensive field inspection and testing. C. UNMETERED FIRELINES Page 1074 of 1751 The Department has established policies designed to minimize the abuse of unmetered firelines. Regulations specifically restrict unmetered fireline use. The Department's policy regarding Detection Check Meters provides further safeguards against abuse. WCA will,by way of physical property research, make appropriate reports to the Department should any customer be found to be out of compliance with the Rules and Regulations. Problem #1: Unauthorized taps on Unmetered Firelines Problem Explanation: The existence of connections made to unmetered firelines for use other than intended represents a loss of revenue faced by all utilities. The problem can be categorized into three basic areas: o Deliberate, illegal taps into fire systems o Control measures on identified firelines, such as detector check meters that are inoperative or are not checked routinely o Unmetered firelines that have no control devices to indicate usage Solution #1: WCA will isolate unmetered fireline abuses by researching properties with known service as well as searching for connections that are unknown to the Department. A few of the methodologies employed are: o Focus research on recently annexed areas and within areas of the system built during periods of rapid growth. o Research a random sample of that portion of the account population with known firelines. o Site inspections of a property always include an inspection of the fire protection system components. o In the case of large-scale installations with pressure alarms, a non-intrusive portable flowmeter will be utilized to verify unauthorized flow. o Other relevant databases of information such as State or Local fire insurance records can be compared to Departmental data regarding fireline billings. o The piping arrangement present in any location is traced and identified to the greatest extent possible. D. OTHER SYSTEM DEFICIENCIES AND UNBILLED SERVICES A multitude of factors impact the ability of the Department to bill correctly for its services. Other than those areas previously discussed, the following problems have been encountered in other utility systems. Other unbilled or misbilled usage can be the result of the following situations: o Incorrect Account Data o Abuse of Submeter Allowances o Unknown Accounts Page 1075 of 1751 Problem #1: Incorrect Account Data Problem Explanation: An example of this type of problem is as follows. A building is served by an unmetered fireline. However, the Customer Information System has no record of this data. Therefore,the Department may be losing revenue because of incorrect account data. Solution #1: Standard operating procedure utilized by WCA via its field research techniques is to verify all existing account data against actual property configurations. In that all account data is verified with the physical property configurations, discrepancies are noted and communicated to the Department by way of a Formal Work Order. Problem #2: Abuse of Submeter Allowances Problem Explanation: Submeters allow credits for wastewater charges due to non-returned water to the sanitary system. Submeters for such uses as irrigation, processes and coolant towers provide reasonable usage credits to end users. However, if they are not properly installed, configured and monitored they can be abused. The net result of such situations is that the Department may not receive the appropriate remuneration for wastewater services. Solution #2: WCA will undertake a study of all known Submeter Account billings within the Customer Information System. All such properties will be researched to determine the validity of these credits with respect to credit calculations, and the appropriateness of those accounts receiving such credits. Problem #3: Unknown Accounts Problem Explanation: Most major utilities have experienced growth by way of annexations of existing systems. If the accounting data from these acquired systems was not correct during the conversion,the probability is high that subsequent corrections to this data may not have been made. Also, if the utility has experienced billing system conversions, some accounts tend to be lost during the conversion. Unknown accounts produce no revenue for the utility,while adding to the unaccounted-for water loss equation. Solution#3: Standard operating procedure for WCA field crews is to make checks of adjacent properties while performing selected field research. WCA's standard operating procedure utilizes radio-dispatched crews to perform field research. WCA's office staff uses a computer link to the Customer Information System to retrieve current account data. Communication between office staff and field personnel enables WCA to verify information on adjacent properties which may be unknown. The Importance of the Criteria which Determine Utility Billing A clear understanding of the billing policy of the City is absolutely critical to the success of the project. A lack of understanding will result in two things. The first is missed opportunity, defined as lower than expected discovery of Increased Revenue. The second is that submittals Page 1076 of 1751 which are tendered to the City for review will be incorrect and thus rejected. An error in billing on an Account cannot be ferreted out without first gaining a working knowledge of the way things should be. In the experience of WCA, no two utility clients apply exactly the same set of criteria to determine customer fees for water, wastewater and stormwater service. In all contracts entered into by the Company, all applicable sources of client billing reference information are carefully researched to determine the intended billing methodology. These include(but are not limited to) Statute, Charter, Ordinance, Rate Study, billing policy, special case rules, and finally, the utility billing software utilized by the client. The understanding gathered in this process enables WCA to correctly and fairly analyze individual customer billings and to recommend only those changes and corrections that fit within existing City guidelines. These guidelines determine both billings going forward in time as well as any appropriate retroactive billings. This same methodology will be applied by WCA for the City. The Company's knowledge of utility systems in general and with SunGard HTE specifically is extensive. Therefore, WCA is well suited to accomplish the goals of this project. The City can be assured that WCA will only recommend account changes that are in accord with the intent of the City in determining customer fees. Proposed schedule for completing the work Data access through read only link and the data download process (described in Section 4,Task I. Step 1.)is a function of the City-over which WCA has no control.Because this period of time is impossible to forecast, it is not included in the Contract Term. "Notice to Proceed"is defined as the written notification by the City to WCA to initiate Work. This notification is issued upon the successful receipt and conversion of Account data from the City by WCA.The date of the Notice to Proceed shall mark the initiation of the Contract Term. Contract Term - It is anticipated that the period of time necessary for the "Work", (described in Section 4, Task I. Steps 2-8 and Task II.) for this project is three years. In addition, renewal option should be included. Because every Contract undertaken by WCA in years past Page 1077 of 1751 has proven to be unique—in terms of results and the amount of time necessary to produce those results - adequate opportunity for the City to achieve maximum benefit must be allowed. Insofar as the day to day and week to week schedule is concerned, WCA will gear the frequency of reports, updates and submittals of Work Orders according to the limitations, requests and requirements of the City. What is the risk associated with the service? Municipal Utility Managers typically ask about the risk associated with the project, therefore a response to that concern is provided in this RFP response. The inherent risk in the project is that WCA could submit a recommendation to the City which resulted in an increase to a customer's utility bill that ultimately proved to be wrong. In the event of an overbilling due to WCA advice, the City would not suffer damages because the customer is credited to offset the overbilling. In the rare event that any customer related issue arises related to any WCA recommendation,WCA personnel respond to the customer concern, in the field, at his location if necessary. More often than not, in the rare event that a customer complaint is received, a site visit by WCA to explain the change will alleviate the complaint. The issue of the City suffering harm or damages as the result of a WCA overbilling has never occurred in the Company's entire history. Page 1078 of 1751 Exception, General Conditions Statement, Miscellaneous Statements Insurance: The RFP calls for Professional Liability Insurance. WCA takes exception to PLI for the following reason: Professional Liability Insurance is not required. The Commercial General Liability Insurance provided by WCA covers 100% of the work activities performed by WCA under the Contract. There are no services called for in the proposed Scope of Work to be provided by WCA for the City to which Professional Liability Insurance applies. Were the Scope to require an Engineer's seal, for example,then PLI for errors and omissions would be appropriate and necessary. This question has been vetted previously in other RFPs and is often a vestige of a General Engineering Services Contract requirement. It comes down to a question of risk to the City— how could the City be harmed. The answer is that the worst that could happen is for WCA to erroneously recommend change to an account which proves to be wrong. The customer is overbilled one month and credited back the next, and the harm is eliminated. General Conditions Compliance Statement WCA has read and agrees to comply with all requirements stated in the General Conditions, except for the exception stated above regarding Professional Liability Insurance which does not apply and to which the Company cannot comply. Miscellaneous Litigation: WCA is not now, nor has it ever been involved in arbitration or litigation with any client governmental entity or with any utility customer of any client. Financial stability: WCA has never filed for reorganization or bankruptcy. Addenda: WCA acknowledges receipt of three (3)Addenda to the RFP. Value Added Services The experience of WCA is not limited to water and sewer. WCA offers a very significant amount of South Florida experience in validating the accuracy of Stormwater and Solid Waste fees for service rendered by our City and County clients. WCA offers that same experience to the City of Miami Beach at the same terms and conditions as stated in this RFP response. Stated simply, should the City choose to authorize WCA to validate Stormwater and Solid Waste,WCA would only be paid the performance fee share of any collected Increased Revenue generated under the Contract. Page 1079 of 1751 APPENDIX D REVENUE PROPOSAL FORM failure to submit-the Revenue Proposal Form;=in:its entirety and-fully-executed,by the deadline established for the receipt of proposals will result in proposal being deemed non-responsive and being rejected. Proposer affirms that the Proposed Revenue Sharing Rates stated on the Revenue Proposal Form are inclusive of all costs borne by the Proposer relating to the scope of the project; and Proposer affirms that no claim will be made on account of any increase in research costs, wages, material prices, delivery delays, taxes, insurance, cost indexes or on any other account. The Revenue Proposal Form shall be completed mechanically or, if manually, in ink. Revenue Proposal Form completed in pencil shall be deemed non-responsive. All corrections on the Revenue Proposal Form shall be initialed. Proposed Gross Net Revenue • Description Revenue Savings to the City Sharing (*for calculation Rate to the purposes only) • City 1. Revenue Share for Cost Savings Realized by the City as a Result of the Revenue SIC % $100,000* $.55'. ,000 Enhancement Study/Recovery 2. Revenue Share for Cost Savings/Avoidance/Efficiencies Realized by Q<p % $100,000* $ 9D 000 the City as a Result of Recommendations for Future Efficiencies 1Total Net Revenue to the City* $ 1`I-S .ODD 1Basis for Allocation of Revenue Points. Bidder's Affirmationr Company: Wad" Mpa_et. J o� a,t�J-; Authorized Representative: 4.ev /4 QQ Qe_r r Address: �� /5- 1=;A�l41 S� p s,,„4.c, . Yx 77©z4 Telephone: /z c 1) 3 5-2 _ O.p.¢ 7 Email .54-2_var e-rGo`: t�u. 0- o- ++4-a - ems—. C_o M. Authorized Representative's Signature: 1\104-'2- : W8vsra .. s Low,ti as 011,� 64_4-a_ -6Cx.-__S Q S. 11.a) r"a-4 (2-r.-61_4_ s Lo-r 5-,Aa P a 9ek . 4 20....8- 34- �,,._,�.,.��,._...._.�.�_�._, 30 Page 1080 of 1751 WATER COMPANY OF AMERICA Serving Water,Wastewater,Stormwater and Solid Waste Utilities � n Revenue Enhancement Socci:rlists Since 1989 RESOLUTION OF THE BOARD OF DIRECTORS OF ISI WATER COMPANY The undersigned being all of the members of the Board of Directors of ISI Water Company a Texas corporation(the "Company"), do hereby consent to the adoption of the following resolutions, effective the 1st day of March 2018: Whereas the Board of Directors of the Company wishes to designate certain persons to execute contracts on behalf of the Company and its subsidiaries; Now, be it RESOLVED that each of the following individuals, namely Timothy Herbert, and Steve Hooper, are hereby authorized to and directed to enter into contracts on behalf of the Company, and execute agreements with governmental authorities or other entities in connection with such contracts, effective on the date of this resolution and until such authority is withdrawn by further resolution of the Board or by the President of the Company; and Further, RESOLVED that the resolution shall be filed with the minutes of the proceedings of the Board of Directors of the Company. In witness whereof,the undersigned have executed this resolution effective as of the date above written. Timothy Herbert Page-1081 0. 751 iSi Water Company 5215 Fidelity Street Houston,TX,77029 281.352.0047 Tab 5 Public Benefit Addendum#1 of the RFP states that the City maintains a 501 (C)(3)that is used to support the educational initiatives of the Mayor and City Commission. Proposers may propose a recurring or non-recurring financial contribution to the educational initiatives 501 (C)(3). In response to this RFP,WCA proposes a financial contribution equal to V2 of 1% (.005%) of the WCA Share of Increased Revenue received by WCA under the Contract, if awarded. Page 1082 of 1751 Utility Revenue Management Company, Inc. Proposal for Revenue Enhancement Study for Utilities 2018-234-JC Table of Contents TAB 1-COVER LETTER&MINIMUM QUALIFICATIONS REQUIREMENTS Cover Letter Proposal Certification,Questionnaire and Requirements Affidavit Proposal Certification Requiring Additional Submittal 1-1 Minimum Qualifications Requirements 1-2 Certificate of Fact TAB 2—EXPERIENCE AND QUALIFICATIONS Qualifications of Proposing Firm 2-1 Similar Project Experience 2-4 Case Studies 2-5 Qualifications of Proposer Team 2-10 Team Resumes 2-13 TAB 3—APPROACH AND METHODOLOGY Scope of Work 3-1 Program Overview 3-8 Program Operating Procedures 3-9 Preliminary Schedule with Major Milestones 3-10 TAB 4—REVENUE PROPOSAL Appendix D, Revenue Proposal Form 4-1 Fee or Compensation Narrative 4-2 Page 1083 of 1751 Utility Revenue Management I Serving Water and Wastewater Utilities Nationwide A.Mitch Robertson President August 8, 2018 CITY OF MIAMI BEACH PROCUREMENT DEPARTMENT 1755 MERIDIAN AVENUE, 3rd FLOOR MIAMI BEACH, FL 33139 ATTN: Jason Crouch Re: RFP#2018-234-JC—Revenue Enhancement Study for Utilities Utility Revenue Management Company, Inc. ("URM") is pleased to submit the enclosed response (the "Response") to your Request for Proposal (the `RFP") to perform a Revenue Enhancement Study for Utilities for the City of Miami Beach, Florida ("the City"). URM's primary business function is to assist public utilities in maximizing their billable revenues. This is achieved through the identification and correction of the many causes of billing and metering inconsistencies. As described in the enclosed Response, URM and its team of professionals have the requisite skills and experience in water billing and metering, customer service, accounting, engineering, utility operations, and program management to efficiently and effectively assist the City in locating, assessing and correcting metering and billing system inconsistencies, and the many causes of lost revenue. Since our founding in 1992, URM has successfully completed 31 revenue recovery contracts and is actively involved in two current contracts. Our revenue enhancement programs have allowed utilities across the United States to increase their billable revenues by over$50 million annually. The following individuals are authorized to represent and bind the Company in any negotiations with the City: Mr.A. Mitch Robertson Mr. William P. Bulloch,Jr. President Sr. Vice-President 4900 Somerset Hills Ct. 99 Detering, Suite 130 College Station, TX 77845 Houston,TX 77007 888-244-4362 713-956-1006/800-453-4349 704-334-5631 (fax) 713-956-8004 (fax) 704-281-2187 (cell) 713-557-3373 (cell) h2ocopp@aol.com urmhou@earthlink.net 99 Detering St.,Suite 130• Houston,Texas 77007 Phone:713.956.10Q:6a0q{964-6f347 x:713.956.8004 This Proposal is genuine, and not a sham or collusive, nor made in the interest or in behalf of any person not herein named;the Respondent has not directly or indirectly induced or solicited any other Respondent to put in a sham or bid, or any other person, firm or corporation to refrain from submitting a proposal; and the Respondent has not in any manner sought by collusion to secure for themselves an advantage over any other Respondent. This RESPONSE PACKAGE includes, ten (10) bound copies and one (1) electronic format (CD or USB format)copies of the proposal. Sincerely, A:Mitch Robertson, Preside Utility Revenue Management Company, Inc. fl f ? 99 Detering St.,Suite 130•Houston,Texas 77007 Phone:713.956.1006•800-453-4349 Fax:713.956.8004 Page 1085 of 1751 Solicitation No: Solicitation Title: 2018-234-JC Revenue Enhancement Study for Utilities Procurement Contact Tel: Email: Jason Crouch 305.673.7000 x 6694 JasonCrouch@miamibeachfl.gov PROPOSAL CERTIFICATION, QUESTIONNAIRE & REQUIREMENTS AFFIDAVIT Purpose: The purpose of this Proposal Certification, Questionnaire and Requirements Affidavit Form is to inform prospective Proposers of certain solicitation and contractual requirements, and to collect necessary information from Proposers in order that certain portions of responsiveness, responsibility and other determining factors and compliance with requirements may be evaluated. This Proposal Certification, Questionnaire and Requirements Affidavit Form is a REQUIRED FORM that must be submitted fully completed and executed. 1. General Proposer Information. FIRM utility Revenue Management Compan ,Inc. Noor YeaBusiness: �No of Years in Business Locally: OTHER NAME(S)PROPOSER HAS OPERATED UNDER IN THE LAST 10 YEARS: None FIRM PRIM YA tering t. 117i7Bo CITY: yy 1�1�e Houston STATE: Texas ZIP CODE: 77007 TELEPHONE NO.: 713-9564006 TOLL FREE NO.: FAX NO.: 713-583-8965 FIRM LOCAL ADDRESS: CITY: STATE: ZIP CODE PRIMARY ACCOUNTREPRESENTATIVE FOR THIS ENGAGEMENT:. A.MitRobertson ACCOUNT REP TELEPHONE NO.: 704-281-2187 ACCOU888Ef24OLL F3F,F,NO.: ACCOUNT REP EMAIL: nG h2ocopp@ao1.com FEDERAL TAX IDENTIFICATION NO.: 76-0380051 The City reserves the right to seek additional information from Proposer or other source(s),including but not limited to:any firm or principal information,applicable licensure,resumes of relevant individuals,client information,financial information,or any information the City deems necessary to evaluate the capacity of the Proposer to perform in accordance with contract requirements. 18 2018-234-JC Page 1086 of 1751 • 1. Veteran Owned Business.Is Pro oser claiming a veteran owned business status? YES x NO SUBMITTAL REQUIREMENT: Proposers claiming veteran owned business status shalt submit a documentation proving that firm is certified as a veteran-owned business or a service-disabled veteran owned business by the State of Florida or United States federal government,as required pursuant to ordinance 2011-3748. 2. Conflict Of Interest.All Proposers must disclose,in their Proposal,the name(s)of any officer,director,agent,or immediate family member(spouse, parent, sibling, and child) who is also an employee of the City of Miami Beach. Further, all Proposers must disclose the name of any City employee who owns, either directly or indirectly, an interest of ten (10%) percent or more in the Proposer entity or any of its affiliates. SUBMITTAL REQUIREMENT: Proposers must disclose the name(s) of any officer, director, agent,or immediate family member (spouse,parent,sibling,and child)who is also an employee of the City of Miami Beach. Proposers must also disclose the name of any City employee who owns, either directly or indirectly,an interest of ten(10%)percent or more in the Proposer entity or any of its affiliates 3. References&Past Performance.Proposer shall submit at least three(3)references for whom the Proposer has completed work similar in size and nature as the work referenced in solicitation. SUBMITTAL REQUIREMENT: For each reference submitted, the following information is required: 1) Firm Name, 2) Contact Individual Name&Title,3)Address,4)Telephone,5)Contact's Email and 6)Narrative on Scope of Services Provided. 4. Suspension,Debarment or Contract Cancellation.Has Proposer ever been debarred,suspended or other legal violation,or had a contract cancelled due to non- erformance by an •ublic sector agency? YES x NO SUBMITTAL REQUIREMENT: If answer to above is"YES,"Proposer shall submit a statement detailing the reasons that led to action(s). 5. Vendor Campaign Contributions. Proposers are expected to be or become familiar with, the City's Campaign Finance Reform laws, as codified in Sections 2-487 through 2-490 of the City Code. Proposers shall be solely responsible for ensuring that all applicable provisions of the City's Campaign Finance Reform laws are complied with,and shall be subject to any and all sanctions, as prescribed therein,including disqualification of their Proposals,in the event of such non-compliance. SUBMITTAL REQUIREMENT: Submit the names of all individuals or entities (including your sub-consultants) with a controlling financial interest as defined in solicitation. For each individual or entity with a controlling financial interest indicate whether or not each individual or entity has contributed to the campaign either directly or indirectly, of a candidate who has been elected to the office of Mayor or City Commissioner for the City of Miami Beach. 6. Code of Business Ethics.Pursuant to City Resolution No.2000-23879, each person or entity that seeks to do business with the City shall adopt a Code of Business Ethics ("Code") and submit that Code to the Procurement Department with its proposal/response or within five(5)days upon receipt of request.The Code shall,at a minimum, require the Proposer,to comply with all applicable governmental rules and regulations including, among others, the conflict of interest, lobbying and ethics provision of the City of Miami Beach and Miami Dade County. SUBMITTAL REQUIREMENT: Proposer shall submit firm's Code of Business Ethics. In lieu of submitting Code of Business Ethics,Proposer may submit a statement indicating that it will adopt,as required in the ordinance,the City of Miami Beach Code of Ethics,available at http:f/www.miamibeachfl.gov/city-hall/procurement/procurement-related-ordinance-and-procedures! 19 2018-234-JC Page 1087 of 1751 benefits: .. benefits. I. .. .. .7 using the Consumer Price Index for all Urban Consumers(CPI U)Miami/Ft. Lauderdale, issued by the U.S.Dopartmont of Labor'& • , o • • . , 8. Equal Benefits for Employees with Spouses and Employees with Domestic Partners. When awarding competitively solicited contracts valued at over$100,000 whose contractors maintain 51 or more full time employees on their payrolls during 20 or more calendar work weeks,the Equal Benefits for Domestic Partners Ordinance 2005-3494 requires certain contractors doing business with the City of Miami Beach,who are awarded a contract pursuant to competitive proposals,to provide'Equal Benefits"to their employees with domestic partners, as they provide to employees with spouses. The Ordinance applies to all employees of a Contractor who work within the City limits of the City of Miami Beach,Florida;and the Contractor's employees located in the United States, but outside of the City of Miami Beach limits, who are directly performing work on the contract within the City of Miami Beach. A. Does your company provide or offer access to any benefits to employees with spouses or to spouses of employees? x YES NO B. Does your company provide or offer access to any benefits to employees with(same or opposite sex)domestic partners*or to domestic partners of employees? x YES NO C. Please check all benefits that apply to your answers above and list in the "other" section any additional benefits not already specified.Note: some benefits are provided to employees because they have a spouse or domestic partner, such as bereavement leave; other benefits are provided directly to the spouse or domestic partner, such as medical insurance. BENEFIT Firm Provides for Firm Provides for Firm does not Employees with Employees with Provide Benefit Spouses , Domestic Partners Health x x Sick Leave x x Family Medical Leave x x Bereavement Leave x x If Proposer cannot offer a benefit to domestic partners because of reasons outside your control, (e.g., there are no insurance providers in your area willing to offer domestic partner coverage)you may be eligible for Reasonable Measures compliance.To comply on this basis, you must agree to pay a cash equivalent and submit a completed Reasonable Measures Application (attached)with all necessary documentation.Your Reasonable Measures Application will be reviewed for consideration by the City Manager, or his designee.Approval is not guaranteed and the City Manager's decision is final. Further information on the Equal Benefits requirement is available at http:l/www.miamibeachfl.govicity-hall/procurement/procurement-related-ordinance-and- procedures/ 20 2018-234-JC Page 1088 of 1751 9. Public Entity Crimes.Section 287.133(2)(a),Florida Statutes,as currently enacted or as amended from time to time,states that a person or affiliate who has been placed on the convicted vendor list following a conviction for a public entity crime may not submit a proposal, proposal, or reply on a contract to provide any goods or services to a public entity; may not submit a proposal, proposal,or reply'on a contract with a public entity for the construction or repair of a public building or public work;may not submit proposals, proposals,or replies on leases of real property to a public entity;may not be awarded or perform work as a contractor, supplier,subcontractor,or consultant under a contract with any public entity; and may not transact business with any public entity in excess of the threshold amount provided in s. 287.017 for CATEGORY TWO for a period of 36 months following the date of being placed on the convicted vendor list. SUBMITTAL REQUIREMENT: No additional submittal is required. By virtue of executing this affidavit document, Proposer agrees with the requirements of Section 287.133,Florida Statutes,and certifies it has not been placed on convicted vendor list. 10. Non-Discrimination.Pursuant to City Ordinance No.2016-3990,the City shall not enter into a contract with a business unless the business represents that it does not and will not engage in a boycott as defined in Section 2-375(a)of the City Code,induding the blacklisting,divesting from,or otherwise refusing to deal with a person or entity when such action is based on race,color,national origin,religion,sex,intersexuality,gender identity,sexual orientation,marital or familial status,age or disability. SUBMITTAL REQUIREMENT:No additional submittal is required. By virtue of executing this affidavit document, Proposer agrees it is and shall remain in full compliance with Section 2-375 of the City of Miami Beach City Code. 11. Moratorium on Travel to and the Purchase of Goods or Services from North Carolina and Mississippi. Pursuant to Resolution 2016-29375, the City of Miami Beach, Florida, prohibits official City travelto the states of North Carolina and Mississippi,as well as the purchase of goods or services sourced in North Carolina and Mississippi. Proposer shall agree that no travel shall occur on behalf of the City to North Carolina or Mississippi, nor shall any product or services it provides to the City be sourced from these states. SUBMITTAL REQUIREMENT:No additional submittal is required.By virtue of executing this affidavit document, Proposer agrees it is and shall remain in full compliance with Resolution 2016-29375. 12. Fair Chance Requirement.Pursuant to Section 2-376 of the City Code,the City shall not enter into any contract resulting from a competitive solicitation, unless the proposer certifies in writing that the business has adopted and employs written policies, practices,and standards that are consistent with the City's Fair Chance Ordinance, set forth in Article V of Chapter 62 of the City Code ('Fair Chance Ordinance"), and which, among other things, (i) prohibits City contractors, as an employer, from inquiring about an applicant's criminal history until the applicant is given a conditional offer of employment; (ii) prohibits advertising of employment positions with a statement that an individual with a criminal record may not apply for the position, and(iii) prohibits placing a statement on an employment application that a person with a criminal record may not apply for the position. SUBMITTAL REQUIREMENT: No additional submittal is required at this time. By virtue of executing this affidavit, Proposer certifies that it has adopted policies,practices and standards consistent with the City's Fair Chance Ordinance. Proposer agrees to provide the City with supporting documentation evidencing its compliance upon request. Proposer further agrees that any breach of the representations made herein shall constitute a material breach of contract, and shall entitle the City to the immediate termination for cause of the agreement,in addition to any damages that may be available at law and in equity. 13. Acknowledgement of Addendum. After issuance of solicitation,the City may release one or more addendum to the solicitation which may provide additional information to Proposers or alter solicitation requirements. The City will strive to reach every Proposer having received solicitation through the City's e-procurement system, PublicPurchase.com. However, Proposers are solely responsible for assuring they have received any and all addendum issued pursuant to solicitation.This Acknowledgement of Addendum section certifies that the Proposer has received all addendum released by the City pursuant to this solicitation. Failure to obtain and acknowledge receipt of all addenda may result in proposal disqualification. Initial to Confirm Initial to Confirm Initial to Confirm -e .i Recei _ Receipt Addendum 1 am Addendum 6 Addendum 11 Addendum 2 Addendum 7 Addendum 12 Addendum 3 _' Addendum 8 Addendum 13 / hn�� Addendum 4 Addendum_9 . Addendum 14 /IVtr" Addendum 5 Addendum 10 Addendum 15 If additional confirmation of addendum is required,submit under separate cover. 21 2018-234-JC Page 1089 of 1751 DISCLOSURE AND DISCLAIMER SECTION The solicitation referenced herein is being furnished to the recipient by the City of Miami Beach(the"City")for the recipient's convenience. Any action taken by the City in response to Proposals made pursuant to this solicitation,or in making any award,or in failing or refusing to make any award pursuant to such Proposals,or in cancelling awards,or in withdrawing or cancelling this solicitation, either before or after issuance of an award,shall be without any liability or obligation on the part of the City. In its sole discretion, the City may withdraw the solicitation either before or after receiving proposals, may accept or reject proposals, and may accept proposals which deviate from the solicitation,as it deems appropriate and in its best interest. In its sole discretion,the City may determine the qualifications and acceptability of any party or parties submitting Proposals in response to this solicitation. Following submission of a Bid or Proposal, the applicant agrees to deliver such further details, information and assurances, including financial and disclosure data, relating to the Proposal and the applicant including, without limitation, the applicants affiliates, officers, directors,shareholders,partners and employees,as requested by the City in its discretion. The information contained herein is provided solely for the convenience of prospective Proposers. It is the responsibility of the recipient to assure itself that information contained herein is accurate and complete.The City does not provide any assurances as to the accuracy of any information in this solicitation. Any reliance on these contents,or on any permitted communications with City officials,shall be at the recipient's own risk. Proposers should rely exclusively on their own investigations,interpretations,and analyses.The solicitation is being provided by the City without any warranty or representation,express or implied,as to its content,its accuracy,or its completeness.No warranty or representation is made by the City or its agents that any Proposal conforming to these requirements will be selected for consideration, negotiation,or approval. The City shall have no obligation or liability with respect to this solicitation,the selection and the award process,or whether any award Will be made.Any recipient of this solicitation who responds hereto fully acknowledges all the provisions of this Disclosure and Disclaimer,is totally relying on this Disclosure and Disclaimer,and agrees to be bound by the terms hereof.Any Proposals submitted to the City pursuant to this solicitation are submitted at the sole risk and responsibility of the party submitting such Proposal. This solicitation is made subject to correction of errors,omissions,or withdrawal from the market without notice. Information is for guidance only,and does not constitute all or any part of an agreement. The City and all Proposers will be bound only as, if and wtien a Proposal (or Proposals), as same may be modified,and the applicable definitive agreements pertaining thereto, are approved and executed by the parties, and then only pursuant to the terms of the definitive agreements executed among the parties.Any response to this solicitation may be accepted or rejected by the City for any reason,or for no reason,without any resultant liability to the City. The City is governed by the Govemment-in-the-Sunshine Law,and all Proposals and supporting documents shall be subject to disclosure as required by such law. All Proposals shall be submitted in sealed proposal form and shall remain confidential to the extent permitted by Florida Statutes, until the date and time selected for opening the responses.At that time,all documents received by the City shall become public records. Proposers are expected to make all disclosures and declarations as requested in this solicitation.By submission of a Proposal,the Proposer acknowledges and agrees that the City has the right to make any inquiry or investigation it deems appropriate to substantiate or supplement information contained in the Proposal,and authorizes the release to the City of any and all information sought in such inquiry or investigation. Each Proposer certifies that the information contained in the Proposal is true, accurate and complete, to the best of its knowledge, information,and belief. Notwithstanding the foregoing or anything contained in the solicitation,all Proposers agree that in the event of a final unappealable judgment by a court of competent jurisdiction which imposes on the City any liability arising out of this solicitation, or any response thereto, or any action or inaction by the City with respect thereto,such liability shall be limited to$10,000.00 as agreed-upon and liquidated damages.The previous sentence, however, shall not be construed to circumvent any of the other provisions of this Disclosure and Disclaimer which imposes no liability on the City. In the event of any differences in language between this Disclosure and Disclaimer and the balance of the solicitation, it is understood that the provisions of this Disclosure and Disclaimer shall always govern.The solicitation and any disputes arising from the solicitation shall be governed by and construed in accordance with the laws of the State of Florida. 22 2018-234-JC Page 1090 of 1751 PROPOSER CERTIFICATION I hereby certify that: I, as an authorized agent of the Proposer , am submitting the following information as my firm's proposal; Proposer agrees to complete and unconditional acceptance of the terms and conditions of this document, inclusive of this solicitation, all attachments,exhibits and appendices and the contents of any Addenda released hereto,and the Disclosure and Disclaimer Statement; proposer agrees to be bound to any and all specifications, terms and conditions contained in the solicitation, and any released Addenda and understand that the following are requirements of this solicitation and failure to comply will result in disqualification of proposal submitted; Proposer has not divulged, discussed, or compared the proposal with other Proposals and has not colluded with any other proposer or party to any other proposal; proposer acknowledges that all information contained herein is part of the public domain as defined by the State of Florida Sunshine and Public Records Laws; all responses, data and information contained in this proposal, inclusive of the Statement of Qualifications Certification,Questionnaire and Requirements Affidavit are true and accurate. Name of Proposer's Authorized Representative: Title of Proposer's Authorized Representative: A. Mitch Robertson President Signature of Proposer's Authorized Representative: Date: August 6,2018 State of FLORIDA TEXAS ) On this 6th day of August ,201 R personally appeared before me A.Mitch Robertson who County of Harris ) stated that Es)he is the President 0f Utility Revenue Management; a corporation, and that the instrument was signed in behalf of the said corporation by authority of its board of directors and acknowledged said instrument to be its voluntary act and deed. Be o me: ,.— Notary Public for tv State ofWa T as +a►'''r"C'v., CHARITY IOERCH ,.!..., s My Commission Expires: Z8/g . :Notary Public,State of Texas Comm. Expires ya °� Not ry Q1053683-2 T 8' �R mmeasommiowimiami • 23 2018-234-JC Page 1091 of 1751 QUALIFICATIONS REQUIREMENTS Proposal Certification Requiring Additional Submittal 2.Conflict Of Interest. Proposers must disclose the name(s) of any officer, director,agent,or immediate family member(spouse, parent,sibling, and child)who is also an employee of the City of Miami Beach. Proposers must also disclose the name of any City employee who owns,either directly or indirectly, an interest of ten (10%) percent or more in the Proposer entity or any of its affiliates No officer,director, agent or immediate family member of Proposer Utility Revenue Management Company,Inc.,is also an employee of the City of Miami Beach. 3. References&Past Performance. Proposer shall submit at least three(3) references for whom the Proposer has completed work similar in size and nature as the work referenced in solicitation. For each reference submitted,the following information is required: 1) Firm Name, 2)Contact Individual Name& Title,3)Address,4)Telephone,5) Contact's Email and 6) Narrative on Scope of Services Provided. References&Past Performance are included in Tab 2,Page 2-4,Similar Project Experience. 4.Suspension, Debarment or Contract Cancellation. Has Proposer ever been debarred, suspended or other legal violation, or had a contract cancelled due to non-performance by any public sector agency? Proposer Utility Revenue Management Company,Inc.has never been debarred, suspended or other legal violation,or had a contract cancelled due to non- performance by any public sector agency. 5.Vendor Campaign Contributions.Submit the names of all individuals or entities(including your sub- consultants)with a controlling financial interest as defined in solicitation. For each individual or entity with a controlling financial interest indicate whether or not each individual or entity has contributed to the campaign either directly or indirectly,of a candidate who has been elected to the office of Mayor or City Commissioner for the City of Miami Beach. Individuals having a controlling financial interest in Proposer, Utility Revenue Management Company,Inc., are A. Mitch Robertson, William P. Bulloch,Jr.,and Thomas Klein. Neither Mr. Robertson,Mr.Bulloch,nor Mr. Klein have contributed to the campaign either directly or indirectly of a candidate who has been elected to the office of Mayor or City Commission for the City of Miami Beach. 6.Code of Business Ethics. Proposer shall submit firm's Code of Business Ethics. In lieu of submitting Code of Business Ethics, Proposer may submit a statement indicating that it will adopt,as required in the ordinance,the City of Miami Beach Code of Ethics. Proposer, Utility Revenue Management Company,Inc.,certifies that it will adopt,as required by City of Miami Beach Resolution No.2000-23879, the City of Miami Beach Code of Ethics. 1-1 Page 1092 of 1751 QUALIFICATIONS REQUIREMENTS Minimum Qualifications Requirements 1.3 Minimum Qualifications Requirements.Submit verifiable information documenting compliance with the minimum qualifications requirements established in Appendix C, Minimum Requirements and Specifications. Cl. Minimum Requirements.The Minimum Eligibility Requ rements for this solicitation are listed below. Proposer shall submit detailed verifiable informatio affirmatively documenting compliance with each minimum requirement. Proposers that fail to co ply with minimum requirements will be deemed non-responsive and will not be considered. 1. Proposer must have been in business for at least five (5) ears providing services similar to the services identified herein. In accordance with Cl. Minimum Requirements,ite 1, Utility Revenue Management Company submits its Certificate of Fact,issued by th: Office of the Secretary of State of Texas reflecting an organization date of July 22, 1^92,and that the entity status in the State of Texas is in existence. The following representative projects have been completed within the past six years Project Description: Revenue Enh.ncement/Recovery Project Agency Name: Charleston W:ter System,SC(CWS)—Public Agency Agency Contact: Ms. Brenda G•ldstein, Director of Finance Charleston W:ter System 103 St. Philip street, Charleston,South Carolina 29402 (843)727-69 7 goldsteinbn . charlestoncpw.com Term of Engagement: Contract Dat:: November 1, 2012 to October 31,2014 Project Description: Revenue Enh.ncement Review Program C0130 Agency Name: Cobb County,Georgia (CCWS)—Public Agency Agency Contact: Mrs. Kathy N uyen,Senior Project Manager Cobb County (Vater System 660 South Cob Drive, Marietta, Georgia 30060 (770)419-62L4 kathy.nguyen@cobbcounty.org Term of Engagement: 5/20/2013 to 5/20/2016 Project Description: Revenue Enhancement Project Agency Name: City of Columbia,SC(COC)—Public Agency Agency Contact: Mr.Joseph P.Jaco, P.E., Director of Utilities 1136 Washington Street,7th Floor Columbia,SC 29201 (803)545-399 jdjaco@columbiasc.net Term of Engagement: December 10, 2013 to Active 1-2 Page 1093 of 17 11 QUALIFICATIONS REQUIREMENTS Minimum Qualifications Requirements Project Description: Detection of Unbilled and Underbilled Water&Sewer Services Agency Name: Fulton County, GA(Fulton), Department of Finance— Public Agency Agency Contact: Mrs. Sharon Whitmore, CFO Fulton Count' Dept of Finance 141 Pryor St.,Atlanta,GA 30303 (404) 612-83?0 sharon.whitnore@fultoncountyga.gov Term of Engagement: 06/05/2012 to 06/15/2013 Project Description: Revenue Recover Audit, Billing Systems Services for the Divisions of Water, Power,Sewerage and Drainage Agency Name: The City of Columbus, Ohio Department of Public Utilities—Public Agency Agency Contact: Mr.Jon Lee,Assistant Director, Department of Public Utilities, Director's Office 910 Dublin Road,4th Floor,Columbus Ohio,43215 jslee@columbus.gov Term of Engagement: February 23,2017 to Active 1-3 Page 1094 of 1751 Corporations Section o'VE Rolando B. Pablos P.O.Box 13697 5 (• . Secretary of State Austin,Texas 78711-3697 `'r4 � �%\ 9 x;)'10. Office of the Secretary of State Certificate of Fact The undersigned, as Secretary of State of Texas, does hereby certify that the document, Articles Of Incorporation for UTILITY REVENUE MANAGEMENT COMPANY, INC. (file number 123781500), a Domestic For-Profit Corporation, was filed in this office on July 22, 1992. It is further certified that the entity status in Texas is in existence. In testimony whereof, I have hereunto signed my name officially and caused to be impressed hereon the Seal of State at my office in Austin, Texas on August 06, 2018. ,o,rc E 1101447-.; -740 I) Pict Vi 7) / Rolando B. Pablos %, �••" Secretary of State Come visit us on the internet at http://www.sos.state.tx.us/ Phone: (512)463-5555 PAR511g956#170 Dial: 7-1-1 for Relay Services Prepared by: SOS-WEB TID: 10264 Document: 829255340003 EXPERIENCE& QUALIFICATIONS Qualifications of Proposing Firm Utility Revenue Management Company, Inc. ("URM") was founded in 1992 by A. Mitch Robertson and William P. Bulloch,Jr. with the goal of helping municipal water and wastewater utilities identify and correct the many causes of billing and metering inconsistencies in order to maximize their billable revenues. URM is a privately held Texas corporation, headquartered in Houston, Texas. Messrs. Robertson and Bulloch are the firm's only officers and directors. Company History URM has been in business continuously for 26 years and has been profitable since its founding in 1992. URM has successfully completed 31 revenue enhancement engagements in the United States, all with public water and wastewater utilities or special public water and wastewater utility districts. URM has successfully provided services to 7 of the 12 largest public water and wastewater utilities in the United States. URM's revenue enhancement programs have enabled cities, counties and public utility districts across the United States to increase their annual billable revenues by over$50 million, or$.5 billion per decade. URM has generated more billable revenues for its customers than any other firm in the water and wastewater industry. Our success has been achieved through outstanding customer service and a proven analytical methodology built around the analysis of consumption pattern and customer characteristics. This proven methodology and unparalleled staff experience have led to the ultimate identification and correction of billing inconsistencies, metering malfunctions, theft of service, active but unbilled water and wastewater service, and wastewater discrepancies. Qualifications of the Company URM is the leader and innovator in finding and maximizing billable revenues for its customers. URM has continuously developed and refined its program for revenue enhancements. URM's program is flexible in design and application,and it can be tailored to the specific needs and requirements of particular utilities. URM has done more revenue enhancement contracts than any other company. No company has done as many large contracts as URM. URM has successfully fulfilled the contractual obligations of each of its engagements. URM clients will receive strong recommendations regarding our staff,our professionalism,our knowledge of the industry, and the financial results of each revenue enhancement project we have undertaken. The process of locating and correcting problems within billing and metering systems which result in unbilled water or sewer service requires special expertise in utility operations, systems analysis, customer accounting, and usage characteristics.The URM Team brings together a unique blend of individuals whose experience and expertise qualifies them to quickly and efficiently administer this process.Team members understand and have experience with intricacies of public water and wastewater accounting and billing systems of all varieties, including legacy systems utilities.This understanding and expertise enables them to determine how and why an individual customer is billed a certain way as well as what the consumption characteristics are and subsequently whether an account is being billed properly. Page 1096 of 1751 24 EXPERIENCE& QUALIFICATIONS Qualifications of Proposing Firm URM has successfully completed 31 revenue enhancement engagements comparable to the scope of work included in this RFP. (The table of project staff and contact information is included at the back of this Section 3). City/Utility Contract Estimated Number of Accounts Year Jefferson Parish, LA 1993 150,000 Pittsburg, PA 1993 110,000 Atlanta, GA 1993 153,000 Irving,TX 1996 120,000 Nashville,TN 1997 174,000 Phoenix,AZ 1997 400,000* Austin,TX 1998 200,000 San Diego, CA 1999 280,000* Tucson,AZ 1999 220,000 Anne Arundel County, MD 2001 80,000 Washington Suburban Sanitary Commission, MD 2001 434,000* Tampa, FL 2001 80,000 Corpus Christi,TX 2001 215,000 Baltimore City, MD 2002 430,000 Baltimore County, MD 2002 100,000 Fulton County,GA 2003 140,000 San Antonio Water System,TX 2004 344,000* Dallas Water Utilities,TX 2004 324,000* Charlotte Mecklenburg Utilities, NC 2006 225,000 Richmond,VA 2007 80,000 East Bay Municipal Utility District, CA 2008 379,000* Fulton County,GA 2012 140,000 Charleston,SC 2012 108,000 Cobb County,GA 2013 174,000 Columbia,SC 2013 136,000 Columbus,OH 2017 (active) Augusta, GA 2018 (active) Note:Six additional contracts were completed during this nineteen year period. Tempe,AZ, Harford County, MD,Plano,TX and St.John the Baptist Parish,LA were"add-ons"to contracts with Phoenix,Baltimore,Dallas, and Jefferson Parish respectively. In addition, two small contracts were completed with San Angelo, TX and Youngstown, OH. URM successfully performed revenue enhancement studies for each of the utilities listed above. Although the studies performed for each utility were similar to that contemplated by this RFP, each contract and work program were customized to meet the specific needs of each utility. All of the above engagements were performed on a shared revenue performance basis, and completed within the contract time-frame. Page 1097 of 1751 2-2 EXPERIENCE&QUALIFICATIONS Qualifications of Proposing Firm URM successfully located, identified, and corrected or supervised corrections of billing and metering inconsistencies,which enabled the listed utilities to collect over$50 million annually in increased revenues. Page 1098 of 1751 2-3 EXPERIENCE&QUALIFICATIONS Similar Project Experience The following representative projects have been completed within the past six years Project Description: Revenue Enhancement/Recovery Project Agency Name: Charleston Water System,SC(CWS)—Public Agency Agency Contact: Ms. Brenda Goldstein, Director of Finance Charleston Water System 103 St. Philip Street,Charleston,South Carolina 29402 (843) 727-6977 goldsteinbn@charlestoncpw.com Term of Engagement: Contract Date: November 1, 2012 to October 31, 2014 Project Description: Revenue Enhancement Review Program C0130 Agency Name: Cobb County,Georgia (CCWS)—Public Agency Agency Contact: Mrs. Kathy Nguyen,Senior Project Manager Cobb County Water System 660 South Cobb Drive, Marietta, Georgia 30060 (770)419-6244 kathy.nguyen@cobbcounty.org Term of Engagement: 5/20/2013 to 5/20/2016 Project Description: Revenue Enhancement Project Agency Name: City of Columbia,SC(COC)—Public Agency Agency Contact: Mr.Joseph P.Jaco, P.E., Director of Utilities 1136 Washington Street,7th Floor Columbia,SC 29201 (803)545-3289 jdjaco@columbiasc.net Term of Engagement: December 10, 2013 to Active Project Description: Detection of Unbilled and Underbilled Water&Sewer Services Agency Name: Fulton County, GA(Fulton), Department of Finance—Public Agency Agency Contact: Mrs. Sharon Whitmore,CFO Fulton County Dept of Finance 141 Pryor St.,Atlanta, GA 30303 (404)612-8320 sharon.whitmore@fultoncountyga.gov Term of Engagement: 06/05/2012 to 06/15/2013 Project Description: Revenue Recover Audit, Billing Systems Services for the Divisions of Water, Power,Sewerage and Drainage Agency Name: The City of Columbus, Ohio Department of Public Utilities—Public Agency Agency Contact: Mr.Jon Lee,Assistant Director, Department of Public Utilities, Director's Office 910 Dublin Road,4th Floor, Columbus Ohio,43215 jslee@columbus.gov Term of Engagement: February 23,2017 to Active Page 1099 of 1751 2-4 EXPERIENCE&QUALIFICATIONS Case Studies Charleston Water System,SC(CWS) Revenue Enhancement/Recovery Project Contract Date: November 1,2012 to October 31,2014 All billing related policies and ordinances,including the business practices of CWS were evaluated.URM analyzed over 14,000 individual commercial customer accounts(approximately 13%of the CWS water customer account base of 108,000) in its Charleston/CWS office using account information obtained from the CWS CIS and conducted over 754 individual field investigations of water and wastewater customer accounts for CWS and the North Charleston Sewer District(NCSD). PROJECTED INCREASED REVENUE CONTACT CWS/NCSD Ms. Brenda Goldstein Work Orders Monthly Projected Increased Revenue Director of Finance Type Number Water Sewer Total Charleston Water System Meter Repair 6 $ 1,484.06 $ 3,029.25 $ 4,513.31 103 St. Philip Street No Sewer 32 $ 0.00 $13,468.78 $ 13,468.78 Charleston,South Carolina 29402 7Meter/Tap Size 3 $ 481.85 $ 0.00 $ 481.85 goldstein 6977 oldsinbn@charlestoncpw.com Totals 41 $ 1,965.91 $16,498.03 $ 18,463.94 Mr.Kin Hill, P.E.,CEO Annual Projected Increased Revenue $221,567.28 (843)727-6856 Page 1100 of 1751 2-5 EXPERIENCE&QUALIFICATIONS Case Studies Cobb County,GA(CCWS) Revenue Enhancement Review Program C0130 Contract Date:5/20/2013 to 5/20/2016 URM professionals reviewed all of the 8,000 plus CCWS commercial non-single-family residential customer accounts on the Banner system (174,000 total active accounts). Of these 8,000 plus accounts, 674(between 8% and 9%)were identified with potential increased revenue implications for further evaluation in the field,and 99 individual customer accounts (90 approved and 9 rejected, approximately 1.2%) were field verified with actual increased revenue related billing, metering or wastewater inconsistencies. PROJECTED INCREASED REVENUE CONTACT CCWS Mrs. Kathy Nguyen Work Orders Monthly Increased Revenue Senior Project Manager Type Number Total COBB COUNTY WATER SYSTEM Meter Bypass 2 $ 4,197.29 13.34 660 South Cobb Drive Marietta,Georgia 30060 Unit Count Correction 0 Class Code 16 $ 2,877.39 9.14 Office: 770-419-6244 Cooling Tower 10 $ 839.04 2.67 kathy.nguyen@cobbcounty.org Industrial Waste Surcharges 0 Read Meter 11 $ 7,766.68 24.68 Mr.Steve McCullers, Director Meter Repair 1 $ 4,857.11 15.44 COBB COUNTY WATER SYSTEM Inaccurate Meter Data Coll. 0 660 South Cobb Drive Meter Association with Sewer 0 Marietta,Georgia 30060 No Sewer 50 $ 10,927.24 34.73 Office: 770-423-1000 TOTAL $31,464.75 100.00 SMcCullers@cobbcounty.org Annual Increased Revenue 377,577.00 2-2 Page 1101 of 1751 EXPERIENCE&QUALIFICATIONS Case Studies CITY OF COLUMBIA,SC(COC) Revenue Enhancement Project Contract Date:December 10,2013 to Active URM was selected to perform a"Revenue Enhancement Project"for the City of Columbia (COC).COC has over 130,000 active accounts and serves over 500,000 people. The COC/URM team analyzed 17,805 commercial accounts(out of a total 136,000 active accounts)using account information obtained from the COC Utility Billing System. URM has conducted 2,010 individual field investigations of water and wastewater customer accounts for COC over a 24-month period.Through this joint effort with the COC staff,571 individual accounts were identified with either billing or metering inconsistencies that had increased revenue potential. PROJECTED INCREASED REVENUE CONTACT City of Columbia Utilities Mr.Joseph P.Jaco, P.E. Monthly Increased Director of Utilities Work Orders Revenue City of Columbia 1136 Washington Street Type Number % Total % 7th Floor Wastewater Columbia,SC 29201 No Sewer w/base 3 0.53% $ 4,130.42 1.95% No Sewer 212 37.13% $ 99,282.91 46.87% P.O. Box 147 Billing Columbia,SC 29217 Unit Count(Sewer Base 133 23.29% $ 34,481.28 16.28% Fee) (803)545-3289 Class Code 2 0.35% $ 852.77 0.40% Service Type 121 21.19% $ 29,502.35 13.93% Assistant Gertie M.Irving New Account 2 0.35% $ 499.50 0.24% (803)545-3397 Read Meter 4 0.70% $ 287.26 0.14% Metering jdjaco@columbiasc.net Meter Repair 89 15.59% $ 40,047.84 18.91% Meter Bypass 4 0.70% $ 1,169.19 0.55% Meter Bypass/Meter Off 1 0.18% $ 1,582.53 0.75% TOTALS 571 100.00% $ 211,836.0 100.00% 5 Annual Projected Increased Revenue $2,542,032.60 2-2 Page 1102 of 1751 EXPERIENCE&QUALIFICATIONS Case Studies FULTON COUNTY,GA(FULTON) Detection of Unbilled and Underbilled Water&Sewer Services For Department of Finance Contract Date:06/05/2012 to 06/15/2013 URM reviewed a total of 13,390 active Fulton County commercial accounts (out of a total 140,000 accounts)on the City of Atlanta and the Fulton County billing systems in the office,and field researched 589 of those accounts that are receiving water service from the City of Atlanta and wastewater service from Fulton County. A total of 226 work orders were submitted and approved, as detailed on the chart below, resulting in a projected$284,000 plus in potential annual increased revenue. PROJECTED INCREASED REVENUE CONTACT FULTON Mrs.Sharon Whitmore,CFO Work Orders Monthly Increased Revenue Fulton County Dept of Finance Type Number Total 141 Pryor St. Meter Bypass 2 $ 76.21 0.32% Atlanta,GA 30303 Meter Repair 4 $ 1,460.21 6.17% 404-612-8320 No Sewer 220 $ 22,148.40 93.51% TOTAL 226 $ 23,684.83 100.00% sharon.whitmore@fultoncountvga.gov Annual Increased Revenue $284,217.96 2-3 Page 1103 of 1751 EXPERIENCE&QUALIFICATIONS Case Studies COLUMBUS,OHIO The City of Columbus,Ohio Department of Public Utilities Contract Date: February 6, 2017 Project Start-Up: February 23,2017 Project Term: 36 months Scope of Work: Revenue Recover Audit, Billing Systems Services for the Divisions of Water, Power,Sewerage and Drainage. Director's Office, Fiscal Section 275,723 active customer accounts,27,000 commercial accounts Project Manager: Ms.Tamara (Tammy) Carter, Management Analyst II 910 Dublin Road, Columbus, OH 43215 Direct: 614-645-5166 Cell: 614-302-3757 "Carter,Tamara R."TRCarter@columbus.gov www.columbus.gov Contract Administrator: Mr.Jon Lee,Assistant Director, Department of Public Utilities, Director's Office 910 Dublin Road,4th Floor,Columbus Ohio,43215 jslee@columbus.gov 2-2 Page 1104 of 1751 EXPERIENCE&QUALIFICATIONS Qualifications of Proposer Team Qualifications, Experience, References and Availability of Key Staff Mitch Robertson Thomas Sullivan President and CEO Pegatus Group LLC Bruce Jones L Revenue Enhancement Project Manager Programming Principal in Charge Bill Bulloch Scott Rowold L Robin Surface Knott Field Operations RSK Management Financial Analysis and Accounting Mark Brouse Information/Data Management } William P. Bulloch,Jr., P.E., D.WRE,-Principal-in-Charge Mr.Bulloch,Senior Vice President of URM,has 40 years of public and private water and wastewater utility experience including seven years executive experience leading municipal water and wastewater utilities. He is a registered professional engineer in the State of Texas (#65385),and holds Bachelor's and Masters of Science Degrees in Civil Engineering from the University of Texas at Austin. He has held the position of Director of Water and Wastewater for the City of Austin, Texas, and Assistant Director of Public Utilities for the City of Houston,Texas where he was responsible for water production,water quality and customer service. Mr. Bulloch has policy, operational, planning and financial management experience, both leading and consulting with water and sewer utilities.Specifically, he has developed impact feesystems and financial management policies in Austin and consulted on the same in Atlanta, Georgia; Las Cruces, New Mexico; Georgetown, Texas; and Winter Haven, Florida. He has developed and implemented fire line programs, billing and collection system policies,cost participation policies for new development and redevelopment, and policies concerning water not returned to the wastewater system. He has also developed a format for water and wastewater capital improvement programs concerning projects that: 1) serve new developments; 2) solve system deficiencies; 3) provide system reliability; 4) meet regulatory requirements; and 5) meet water quality needs. Mr. Bulloch will oversee the technical activities of the Program. Mr. Bulloch will also assist in contract administration, provide technical assistance and quality assurance as well as provide periodic management briefings. He will be personally involved in the review of the City's Customer Service policies, procedures and business practices. 2-3 Page 1105 of 1751 EXPERIENCE&QUALIFICATIONS Qualifications of Proposer Team Mr.A. Mitch Robertson-Company Liaison with the City Mr. Robertson, President, assembled URM's management team and helped develop its concept for locating unbilled water on a shared-revenue basis. Mr. Robertson has marketed and implemented URM's program nationwide, and extensively on the East Coast. He has personally been involved in evaluating individual account characteristics on all of URM's engagements on a selective basis, reviewing those accounts where there may be questions concerning potential billing or metering inconsistencies. Mr. Robertson holds a Bachelor of Business Administration from Texas A&M University, and has been involved in utility revenue enhancement contracts of this scope and nature for over 24 years. He will be responsible for developing a working relationship with URM and the City in order to ensure that URM has access to the City billing system, and will facilitate the correction of problems on the billing system and in the field so that the City will realize the maximum increased revenue from the project. Scott L. Rowold—Project Manager and Billing System Evaluation Specialist Mr. Rowold has over 28 years of experience in this business. He specializes in wastewater discrepancies, cooling tower operations and the evaluation of consumption pattern characteristics of customer accounts served by large meters three inches and above,their land use relationships, and service implications. He has performed special studies concerning metering characteristics for several of URM's past clients. He previously was Project Manager on ten (10) URM Revenue Enhancement Projects: Phoenix, San Diego, Tampa, Fulton County, Dallas, Plano, Richmond, East Bay Municipal District (EBMUD), Charleston and most recently Columbus Ohio Public Utilities. Mr. Rowold,as Project Manager,will spend approximately 50%of his time on the Program on-site. Bruce Jones—Assistant Project Manager Mr. Jones, URM's Vice President of Operations and Project Manager, has over 30 years' experience in billing and metering systems analysis for both the public and private sector, emphasizing the research of unbilled or underbilled utility service and the identification, documentation and capture of the revenue associated with these problems. His work in this field has generated annual revenue increases and cost mitigation decreases of over$30 million. Mr.Jones has been involved in the analysis of billing systems, water meters and metering systems since 1982.His experience includes leading or participating in revenue enhancement contracts for over 24 years starting in Houston,Texas,in 1989 and most recently Charlotte-Mecklenburg Utilities, North Carolina. He has participated in all 30 of URM's engagements starting with Jefferson Parish in 1993. His work on billing and metering system inconsistencies and their correction involves the analysis of over 2,000,000 active accounts and the field evaluation or testing of over 25,000 meters one inch and above. Based on his experience, Mr. Jones is uniquely qualified, as detailed above to lead the day to day operations of this engagement should URM be selected. Mr.Jones served as Project Manager(in addition to his responsibilities as Vice President of Operations) in Atlanta, Austin, Tucson, Nashville, Washington Suburban Sanitary Commission (WSSC),San Antonio, Fulton County and most recently Augusta, Georgia. 2-4 Page 1106 of 1751 EXPERIENCE&QUALIFICATIONS Qualifications of Proposer Team Mr.Jones,as Assistant Project Manager,will spend approximately 90%of his time on the Program on- site. Mark A. Brouse—Chief Technology Officer Mr. Brouse has over 28 years' experience in evaluating billing and metering inconsistencies in the office and field beginning in New Orleans in 1991, and has served as project manager for the Pittsburg, Youngstown, Anne Arundel County and Baltimore City revenue enhancement contracts. Since that time Mr. Brouse has assumed the role of Chief Technology Officer for URM, responsible for evaluating consumption pattern and metering characteristics on all URM projects in support of the Project Managers. He maintains a data base of all projects, including an index of all accounts evaluated by land use type and meter size, and the type of inconsistency associated with each account. He also maintains a data base of all accounts reviewed (by land use type and meter size) where there were no billing or metering inconsistencies. Mr. Brouse,as Chief Technology Officer,will spend approximately 50%of his time on the Program. Mr.Tom Sullivan—Revenue Enhancement Programming(Subcontractor) Mr. Sullivan, Operating Partner for the Pegatus Group, LLC, has designed and implemented Work Order generation and Increased Revenue tracking and reporting systems on an exclusive basis for URM starting with the City of Austin in 1998 and each subsequent engagement. As each utility is unique in its billing and customer information system design and use, Mr.Sullivan designs programs tailored for use in analyzing consumption pattern and customer characteristics for each engagement. Robin Surface Knott—Finance and Administration (DBE Subcontractor) Robin Surface Knott has over 19 years'experience in corporate planning,finance and administration. Ms. Knott facilitates the finance and administration functions of URM and provides all financial related support activities necessary for the successful day to day operations of URM. Ms. Knott has 18 years' experience in HUB / DBE compliance documentation and reporting. Robin Surface Knott, dba RSK Management and Consulting is a certified disadvantaged business enterprise in the states of Texas and California. Knott holds a Bachelor of Science in Business Management. Resumes of team members and subcontractors who will be directly working on the project are detailed on the following pages: 2-5 Page 1107 of 1751 EXPERIENCE&QUALIFICATIONS Team Resumes WILLIAM P . BULLOCH , P . E . , D . WRE 99 DETERING ST., SUITE 130 • HOUSTON, TX 77007 OFC: (713) 956-1006 • CELL: (713) 557-3373 • URMHOU@EARTHLINK.NET SUMMARY OF QUALIFICATIONS • Over forty years of policy, planning, management and operations experience in the public and private sector dealing with complex service delivery and development issues. • Planned, designed, and implemented new programs and procedures to improve the efficiency, reliability and reduce the cost of delivery of utility service and advanced emergency pre-hospital care to the public. • Successfully managed the planning, design, approval, and implementation of over 120 million dollars of major infrastructure projects in Texas. • Created and operated eight municipal utility districts in central Texas. • Created, owned and operated two private utility systems in central Texas. • To date, consulted over 30 water and wastewater utilities nationwide concerning financial management of their billing and metering systems. PROFESSIONAL EXPERIENCE UTILITY REVENUE MANAGEMENT COMPANY,INC. 1992-PRESENT Senior Vice President CITY OF HOUSTON,TEXAS 1988-1992 Assistant Director,Public Utilities Department Water Production, Water Quality Water Customer Service Divisions MANAGEMENT CONSULTANT 1987-1988 James Duncan&Associates Bill R. Langford&Associates S.A. Garza Engineers,Inc. Enviroquip,Ltd., NASH PHILLIPS/COPUS, INC. 1982-1987 Vice President, Land Management CITY OF AUSTIN,TEXAS 1972-1982 Director, Water and Wastewater Department Director, Emergency Medical Services Department Assistant Director, Urban Transportation Department Transportation Engineer, Urban Transportation Department 2-6 Page 1108 of 1751 EXPERIENCE&QUALIFICATIONS Team Resumes RESUME OF WILLIAM P. BULLOCH,CONT'D ACCOMPLISHMENTS • Chaired Land Use Task Group for the Austin Plan Master Planning Process. • Managed first neighborhood-based transportation planning process for Austin,Texas. • Reduced bad debt of Public Utilities Department by 50%. • Increased Public Utilities Department collections to over 99.0%. • Reduced utility bill complaints by over 30%. • Developed and implemented the first water conservation program in Austin,and planned a community based retrofit program in Houston. • Returned water and sewer utility connections to the private sector,saving over 25% per connection. • Developed a comprehensive lift and pump station preventative maintenance program that reduced equipment failure by over 50%, and reduced utility electric costs through implementation of a coordinated pump operation program. • Responsible for total reorganization of two major City of Austin line departments, and two City of Houston, Public Utilities Department Divisions. • Developed a business plan for the 5th largest manufacturer of water and sewer process equipment in the United States,with revenues of$12 million annually. • Developed and managed top EMS system in the United States. • Reduced the cost of EMS stations by 75%through joint use of existing Fire Stations. • Developed first comprehensive station location computer model in the United States by integrating existing transportation and maximal coverage health care models. By utilizing this tool, coverage was maximized, and stations, equipment and personnel were minimized. • Planned and received approval of over 120 million dollars for major utility construction in the greater Austin area. • Started a successful Utility Consulting firm, now in business for over twenty-four years. EDUCATION M.S. Engineering, University of Texas at Austin, 1973 B.S.C.E.with Honors, University of Texas at Austin, 1971 PAPERS\PUBLICATIONS "An Innovative Enterprise for Public Transportation in Austin:A Proposal"—Bulloch, Cooper, Klastorin, Lorenc, Zlatkovich. May 1971. "Driver-Vehicle Characteristics in Traffic Simulation" (Master's Thesis)—William P. Bulloch,Jr.August 1973. "MoPac Environmental Design Study" — William P. Bulloch, Jr., City of Austin; Karen Alschuler, SOM; Steve Lockwood,AMV. December 1976. "Analysis of Emergency Medical Services in Austin,Texas. Volume 1: Results"—William P. Bulloch, Jr., City of Austin; Dr. David Eaton, LBJ School of Public Affairs,The University of Texas at Austin. 1980. 2-7 Page 1109 of 1751 EXPERIENCE&QUALIFICATIONS Team Resumes RESUME OF WILLIAM P. BULLOCH,CONT'D PAPERS\PUBLICATIONS (CONT.) "Needs Assessment and Strategic Plan for the City of Houston Water System: 1991 to 2001" (Internal Planning Document) — William P. Bulloch, Jr., Marsha Slaughter, Kathlie Sheu, The City of Houston, Public Utilities Department.January 1991. "Lake Houston Sedimentation Study"— Kathlie Suyn Jeng, the City of Houston; Jerry Rogers, The University of Houston; William P. Bulloch,Jr.,the City of Houston.April 1991. "Houston Intercontinental Airport Water Service Area System Analysis"—Kathlie Suyn Jeng,the City of Houston; Jerry Rogers,The University of Houston; William P. Bulloch,Jr.,the City of Houston.June 1991. "City of Houston Subsidence Zone Four Proposed Conversion Feasibility Study" - Kathlie Suyn Jeng, the City of Houston;Jerry Rogers,The University of Houston;William P. Bulloch,Jr.,the City of Houston.June 1991. "Feasibility of Surface Water Supply for City of Houston Subsidence Zones 5 and 6"- Kathlie Suyn Jeng,the City of Houston;Jerry Rogers,The University of Houston;William P. Bulloch,Jr.,the City of Houston.June 1991. "Utility Financial Growth Management Study for Las Cruces, New Mexico" —Jim Duncan, Kirk Bishop, James Duncan and Associates;Mickey Fishbeck,Rimrock Consulting;William P.Bulloch,Jr.,Utility Revenue Management Company, Inc.August 1993. "Revenue Enhancement for Water and Wastewater Systems" Proceedings of the Session. — Edited by Jerry Rogers, ASCE, The University of Houston; William P. Bulloch, Jr., Utility Revenue Management Company, Inc. October 1994. "Managing Apparent Losses In Water Utilities In the United States"; Presented in the Workshop"Water Loss for Customer Service" at the AWWA Customer Service Conference on March 13, 2005 in Baltimore, Maryland. "Apparent Loss Experience in Public Utilities In the United States 1993 to 2003"; Presented at the ACE 2005 AWWA Annual Conference and Exposition,San Francisco, California,June 12-16, 2005. "Understanding the Role of the Customer Billing System in Consumption and Revenue Management";Presented in the Workshop "The ABCs of Apparent Loss Control and Revenue Protection for Water Utilities" at the AWWA DSS Conference on September 18, 2005 in Tampa, Florida. RESUME OF WILLIAM P. BULLOCH,CONT'D "Billing and Metering Inconsistencies in Utility Customer Service Operation in the United States, Causes of Revenue Loss and Their Solutions"; Presented at the 2006 AWWA Customer Service Conference on March 21, 2006 in Portland, Oregon. "Understanding the Role of Customer Billing and Metering Systems in Consumption and Revenue Management in Public Utilities in the United States"; Presented at the ACE 2006 AWWA Annual Conference and Exposition, San Antonio,Texas,June 12, 2006. 2-8 Page 1110 of 1751 EXPERIENCE&QUALIFICATIONS Team Resumes RESUME OF WILLIAM P. BULLOCH,CONT'D "Water and Revenue Loss Due to Theft of Service, Causes and Their Solutions, and Backflow Preventer Operations Overview In the United States", Presented at the 2007 Western States Utility Theft Association Conference on August 16,2007 in Las Vegas, Nevada. "Billing Systems: Apparent Loss and Revenue Recovery"; Mrs. Kathy Nguyen, Senior Project Manager, Cobb County Water System, Mr. John H. Van Arsdel, Vice President, M.E. Simpson Company, Mr. William Bulloch, Principal, Utility Revenue Management; Presented in the Sunday Workshop,"Water Loss Control,From Audits to Action",at ACE 2016 AWWA Annual Conference and Exposition on June 19, 2016, Chicago, Illinois. AWARDS/APPOINTMENTS/ORGANIZATIONS • The Institute of Management Science-1984; Management Science Achievement Award • The Association of American Geographers— 1985 Citation Award for "The Use of Quantitative Geographical Techniques to Select Ambulance Stations in Austin,Texas" • Phi Kappa Phi,Tau Beta Pi,Chi Epsilon, UT Goodfellow • Registered Professional Engineer,Texas#65385 • American Water Works Association (AWWA),Customer Service Committee,Water Loss Control Committee • Diplomate, Water Resources Engineer (D.WRE), The American Academy of Water Resources Engineers (AAWRE) • American Society of Civil Engineers (ASCE), Environment and Water Resources Institute, Urban Drainage Committee, History and Heritage Committee • Co-Chair of 2011 Houston Diversity Summit BUSINESS REFERENCES • San Antonio Water System(SAWS),TX—344,000 accounts Contact: Mr.Alan E.Williams Former Director of Field Operations Customer Service San Antonio Water System 2800 U.S. Hwy.281 North San Antonio,Texas 78212 (210)857-4870 2-9 Page 1111 of 1751 EXPERIENCE&QUALIFICATIONS Team Resumes RESUME OF WILLIAM P. BULLOCH,CONT'D Washington Suburban Sanitary Commission, MD—434,000 accounts Contact: Ms. Laura A.Swisher Associate Counsel II Office of the General Counsel 14501 Sweitzer Lane Laurel, MD 20707 (301) 206-8153 Iswisher@wsscwater.com Charleston Water Systems—108,000 accounts Contact: Ms. Brenda Goldstein Director of Finance Charleston Water Systems 103 St. Philip Street Charleston,South Carolina 29402 (843)727-6977 goldsteinbn@charlestoncpw.com 2-10 Page 1112 of 1751 EXPERIENCE&QUALIFICATIONS Team Resumes A . MITCH ROBERTSON 4900 SOMERSET HILLS CT. • COLLEGE STATION, TX 77845 HOME: (979) 703-1518 • CELL: (704) 281-2187 • AMROBERTSON@URMCO.COM SUMMARY OF QUALIFICATIONS Results-oriented executive with CEO, Executive Marketing and senior staff experience. Major strengths include: • Managing medium size, diverse organizations. • Motivating people and building high performance teams. • Promoting smooth labor relations. • Accomplishing smooth transitions in Privatization projects. • Interacting and public relations with governmental agencies. • Succeeding even with constantly changing priorities. PROFESSIONAL EXPERIENCE PRESIDENT,CEO-UTILITY REVENUE MANAGEMENT COMPANY, INC. 1992-Present Houston,Texas office UNIVERSAL SERVICES CO.,INC. 1987-1992 Vice President/Marketing • Coordinate and direct sales and marketing functions for wholly owned subsidiary of an American Stock Exchange Company. • Direct appropriate action on major marketing programs including trade shows. • Monitor sales statistics, quota attainment, budgeting, service levels, quality and market share to assess group performance for$28 M company. • Provide technical assistance in new service programs and acquisition studies. • Coordinate activities necessary for continued development of new customers and new markets. • Developed and started Universal Federal Services with a$12 M base. • Developed operating concept and designed marketing program for Water Company of America,a wholly owned subsidiary,to increase revenues for cities by locating unaccounted for water. AIR CARGO EXPRESS 1979-1985 Owner-Chief Executive Officer • Started exclusive ground transportation contract for 26 scheduled airlines at DFW Airport in Dallas/Fort Worth. • Customer Relations as well as all administrative duties. ;• IATA agent for General Motors de Mexico with responsibilities for all international freight both incoming and outgoing. • Responsible for customs clearance and documentation. • Operated a bonded warehouse within the free trade zone. • Handled over 1,000 airfreight shipments daily. • Became the second largest airline ground transportation contractor in U.S. 2-11 Page 1113 of 1751 EXPERIENCE&QUALIFICATIONS Team Resumes Resume of A. MITCH ROBERTSON METROPOLITAN CONTRACT SERVICES 1972-1978 Executive Vice-President • Responsible for all marketing and customer relations. • While at Metropolitan, we expanded the business into 19 states and increased revenues from $750,000 to $13 M in the home delivery business by securing contracts with Montgomery Ward, Sears, Burdines, May Co., Robinson's and other Affiliated Dry Good stores. EDUCATION Texas A&M University Bachelor of Business Administration, 1971 AFFILIATIONS AND ACTIVITIES • Past President Air Cargo Association at DFW Airport • Served as member of advisory board to Dallas/Ft.Worth Regional Airport • Member of International Air Transportation Association • Chairman of Aviation Committee for the Irving,Texas Chamber of Commerce • Past Officer of Downtown Merchants Association,San Angelo,Texas • Member of the National Privatization Council • OSHA certified in supervision procedures and practices for Asbestos Abatement • Member of American Water Works Association • Member of Parents Council-University of North Carolina • Texas A&M Lettermen's Association • Texas A&M Former Students Association •, Texas A&M Century Council BUSINESS REFERENCES Washington Suburban Sanitary Commission, MD—434,000 accounts Contact: Ms. Laura A.Swisher Associate Counsel II Office of the General Counsel 14501 Sweitzer Lane Laurel, MD 20707 (301)206-8153 Iswishe@wsscwater.com 2-12 Page 1114 of 1751 EXPERIENCE&QUALIFICATIONS Team Resumes Resume of A. MITCH ROBERTSON Charlotte Mecklenburg Utilities,NC—225,000 accounts Contact: Mr. Mickey Hicks Business Finance Director(Retired) Charlotte-Mecklenburg Utilities 5100 Brookshire Blvd Charlotte, NC 28216 (704) 641-6894 mhicks28@carolinarr.com Charleston Water Systems—108,000 accounts Contact: Brenda Goldstein Director of Finance Charleston Water Systems 103 St. Philip Street Charleston,South Carolina 29402 (843)727-6977 goldsteinbn@charlestoncpw.com • 2-13 Page 1115 of 1751 EXPERIENCE&QUALIFICATIONS Team Resumes BRUCE JONES 419 KING STREET • CENTER, TX 75935 HOME: (936) 591-9677 • CELL: (210) 887-9477 PROFESSIONAL EXPERIENCE UTILITY REVENUE MANAGEMENT COMPANY, INC. 1992-Present Vice President of Operations Directly responsible for direction of revenue enhancement programs for the firm's Jefferson and St.John the Baptist Parishes, LA; Atlanta, GA; Irving and Austin, TX; Tucson, AZ; San Antonio, TX: Washington Suburban Sanitary Commission(WSSC), MD;Charlotte Mecklenburg Utilities, NC;Columbia,S.C., the firm's second engagement with Fulton County, GA. and Augusta GA. In this capacity, developed an audit strategy for each engagement, initiated startup of each operation, and implemented procedures to ensure quality assurance for the work associated with each audit. Mr. Jones is also responsible for hiring and training staff and interfacing with public officials, contractors and the general public. Mr.Jones is currently supporting the Augusta GA. engagement. Responsible for day to day Company Operations WATER COMPANY OF AMERICA\ENERGY RESOURCES MANAGEMENT 1988-1991 Project Coordinator Performed unbilled water study in Houston, TX and New Orleans, LA. Responsible for setting up operations, coordinating field crews, evaluation of field reports, training field personnel, overseeing all repairs, coordinating daily dealings with City project manager, reviewing invoices to and from subcontractors,reviewing and reworking engineering studies in Houston, installation of 2" and smaller domestic water meters, fire line inspections, inspection of large meter bypasses,safety programs, reviewing customer account data bases to determine which accounts needed to be field researched and recommending all corrective action. ENERGY RESOURCES MANAGEMENT 1987-1988 Sewer Credits Specialist Inspected and installed submeters on cooling towers, lawn sprinklers, ice machines, laundry rooms and fountains for the purpose of obtaining sewer credits. Recorded and furnished cities with domestic meter reads versus submeters to determine the amount of credit customers should receive. WATER&WATTS 1983-1987 Shared Program Coordinator Field researched apartment complexes and community properties for internal and external water leaks. Performed unit-by-unit inspection for leaks. Responsible for crews performing repairs,scheduling, parts inventory and quality control of work, analysis of how much water was saved, day-to-day interaction with owners/tenants. Handled implementation of contract with HUD in Houston,TX and Birmingham,AL. Made unit-by-unit inspections and repairs of leaks of any kind and was responsible for three crews in each city. 2-14 Page 1116 of 1751 EXPERIENCE&QUALIFICATIONS Team Resumes RESUME OF BRUCE JONES,CONT'D DCI, INC. 1982-1983 Operations Specialist/Installer Installed water saving devices (flow restrictors) in large apartment complexes and hotels. Performed daily flow tests on water meters of all types and sizes to determine the amount of water savings. Responsible for coordinating and scheduling of field crews. BUSINESS REFERENCES Contact: Mr. Mickey Hicks Business Finance Director(Retired) Charlotte-Mecklenburg Utilities 5100 Brookshire Blvd Charlotte, NC 28216 (704)641-6894 San Antonio Water System (SAWS),TX—344,000 accounts Contact: Mr.Alan E.Williams Director, Field Operations Customer Service San Antonio Water System 2800 U.S. Hwy. 281 North San Antonio,Texas 78212 (210)857-4870 2-15 Page 1117 of 1751 EXPERIENCE&QUALIFICATIONS Team Resumes SCOTT L . ROWOLD 221 TOLEDO TRAIL • SHELBYVILLE, TEXAS 75974 HOME: (936) 368-7201 • CELL: (936) 332-6680 PROFESSIONAL EXPERIENCE UTILITY REVENUE MANAGEMENT COMPANY,INC. 1993-Present Senior Operations Manager(Atlanta,Phoenix,San Diego, Tampa,Fulton County,Dallas,Plano,Richmond,East Bay MUD, Charleston,Columbus) Field Technician(Jefferson and St.John the Baptist Parishes,LA) Evaluated water consumption pattern data of all commercial and industrial accounts in order to identify billing and metering inconsistencies.Based on these evaluations,determined which of these accounts should be field investigated and conducted detailed field investigations to document. Responsible for submitting proposed corrective action for individual customer accounts where there was documented revenue loss.Mr. Rowold is presently supporting the Columbus Ohio engagement. WATER COMPANY OF AMERICA 1989-1991 Field Technician As field technician in City of Houston,investigated all commercial accounts for unbilled and underbilled revenues. Performed field investigations as part of the engineering study, which evaluated the accuracy of City of Houston's system for giving evaporation or sewer credits. Mr. Rowold was the Field Technician for the contract in New Orleans for the Sewerage and Water Board.Responsible for reviewing accounts in billing system to determine which needed to be field investigated.He also trained personnel in procedures used in finding accounts that were utilizing sewer services but were not being charged. ENERGY RESOURCES MANAGEMENT • 1987-1989 Meter Installer Installed water meters on cooling towers, lawn systems and industries for the purpose of obtaining evaporation or sewer credit from City utility department. Installed water-conserving fixtures to reduce water and sewer costs in apartments.Also located and repaired all types of leaks on property. BUSINESS REFERENCES East Bay Municipal Utility District,CA--379,000 accounts Contact: Mrs. Regina Cullado Customer Services Manager East Bay Municipal Utility District 375 Eleventh St. Oakland,CA 94607-4240 (510)287-0651 rcullado@ebmud.com 2-16 Page 1118 of 1751 EXPERIENCE&QUALIFICATIONS Team Resumes RESUME OF SCOTT ROWOLD,CONT'D San Antonio Water System(SAWS),TX—344,000 accounts Contact:Mr.Alan E.Williams Director, Field Operations Customer Service San Antonio Water System 2800 U.S. Hwy.281 North San Antonio,Texas 78212 (210)233-3756 Charleston Water Systems—108,000 accounts Contact:Brenda Goldstein Director of Finance Charleston Water Systems 103 St. Philip Street Charleston,South Carolina 29402 (843)727-6977 goldsteinbn@charlestoncpw.com 2-17 Page 1119 of 1751 EXPERIENCE&QUALIFICATIONS Team Resumes MARK A . BROUSE 263 CR 2690 • SHELBYVILLE, TX 75973 HOME: 936-368-2554 • CELL: 423-488-1355 PROFESSIONAL EXPERIENCE UTILITY REVENUE MANAGEMENT COMPANY, INC. 1993-Present Chief Technology Officer Project Manager(Pittsburgh, Nashville, Youngstown, and Baltimore) Field Technician(Jefferson and St.John the Baptist Parishes, LA,Atlanta) Developed and implemented field investigation procedures. Hired and trained field crews. Evaluated each City's computer billing database to determine which accounts needed to be field investigated. Coordinated the replacement and/or repair of water meters. Mr. Brouse works out of URM's Texas office. WATER COMPANY OF AMERICA 1990-1993 Field Technician Implemented field investigation procedures. Evaluated each City's computer billing database to determine which accounts needed to be field investigated. OSMOSE WOOD PRESERVING, INC. 1987-1990 Field Inspection Foreman,New Jersey Implemented contracts sold to New Jersey utility companies. Responsible for the preparation and inspection of utility poles for chemical treatment. Hired and trained crews in the safe application of pesticides and fungicides. Prepared daily payroll expenses. Maintained company trucks and gas powered tools. EDUCATION AND TRAINING Osmose Field Training Program and New Jersey Pesticide Licensing Exams, Core 7B and E Internship at Nature Center of Lee County, FL- Management of Nature Center and Properties Special Project: Controlled Cutting and Spraying of Non-Native Trees A.A.S., Forestry Technology, Michigan Technological University, 1983 2-18 Page 1120 of 1751 EXPERIENCE&QUALIFICATIONS Team Resumes THOMAS C . SULLIVAN PO BOX 104 • SHELBYVILLE, TX 78573-0104 PHONE 936-368-7170 • E-MAIL FURMPLAY@AOL.COM PROFESSIONAL EXPERIENCE June 1998 to Present Halcyon Technical Services,Inc. President Center,TX ■ Custom software creation for municipal and private utility auditing ■ Technical supervision of custom software implementation ■ Contracts serviced in twenty-three(23)cities nationally May 1995 to September 2000 ESG Consultants,Inc. Tax Credit Consultant Houston,TX ■ Evaluation and preparation of low-income housing tax credit applications ■ Acquisition of construction, bridge and permanent loan financing ■ Preparation of applications for state and federal grant monies August 1997 to September 2000 Utility Revenue Management Co.,Inc. Information Technology Director Houston,TX ■ Supervision and administration of computer systems and networks ■ Design and construction of desktop computers ■ Graphic design and formatting of marketing materials June 1987 to July 1989 Photocircuits Atlanta Senior Maintenance Mechanic Peachtree City,GA ■ Maintenance of printed circuit board production equipment ■ Design and fabrication of test equipment April 1986 to May 1987 Ford Aerospace Senior Meteorologist Newport Beach,CA ■ Calibration and repair of test equipment ■ Quality assurance inspector ■ Maintenance of technical publication library MILITARY EXPERIENCE August 1990 to August 1994 United States Marine Corps Avionics Technician El Toro,CA *Maintenance of mobile avionic facilities in support of Operation Desert Storm * Testing and repair of automatic test sets in support of F/A-18A Hornet aircraft * Administrative Chief,Centralized Billeting Office 2-19 Page 1121 of 1751 EXPERIENCE&QUALIFICATIONS Team Resumes RESUME OF THOMAS C.SULLIVAN,CONT'D April 1986 to January 1988 United States Marine Corps Reserve Avionics Technician El Toro,CA/Carrollton,GA * Maintenance and repair of radar equipment in support of RF-4B Phantom aircraft * Quality assurance inspector * Technical publication librarian January 1982 to April 1986 United States Marine Corps Avionics Technician El Toro,CA * Maintenance and repair of radar equipment in support of RF-4B Phantom aircraft * Maintenance and repair of electronic countermeasure equipment in support of F/A-18A Hornet aircraft * Technical publication librarian * Quality assurance inspector PERSONAL AWARDS RECEIVED * Navy Achievement Medal * Certificates of Appreciation • * Good Conduct Medals EDUCATION December 2003 Georgia Institute of Technology BS Electrical Engineering with Honors Atlanta,GA 2-20 Page 1122 of 1751 EXPERIENCE&QUALIFICATIONS Team Resumes ROBIN SURFACE KNOTT 1401 ANNE AVENUE • HUMBLE, TEXAS 77338 PHONE 713.410.8898 • E-MAIL RKNOTT@RSKMANAGEMENT.COM SUMMARY OF QUALIFICATIONS Over 17 years' experience in corporate planning including facilitating the annual budget process; analysis, reforecast and presentation of ongoing operating results; establishment of financial hurdles and initiatives; and development of strategic and financial analyses necessary for a broad range of business development planning. PROFESSIONAL EXPERIENCE RSK Management and Consulting,Houston,TX 1999—Present Sole Proprietor—Business Consultant Facilitate the finance and administration functions of small to mid-sized business clients, including guidance in formulating policies, managing daily operations, and planning the use of materials and human resources, as well as the development of strategic and financial analysis necessary for business development planning. Evaluate business investment opportunities for client companies, including real estate transactions, business acquisitions and joint venture opportunities. Hollyhills Development, Inc., Los Angeles,CA 2006-2008 Vice President,Asset Strategies Responsible for development of long term strategic plan, including working with management to establish financial hurdles and initiatives, including cash flow initiatives, return on investment, participation interests, and investment program scenarios Interim CFO with oversight of accounting operations for Hollyhills and affiliated entities. Responsible for directing and implementing a wide-scale intercompany reconciliation initiative and establishment of accounting controls and procedures and cash management initiatives. Develop pro forma and cash flow analyses for various development opportunities as well as audit and reporting on current investment portfolio, including land development,timeshare,golf and resort operations. The Keystone Group, Inc.,Houston,TX 1999-2005 Director, Finance and Administration Responsible for development of long-term strategic plan, including working with management to establish financial hurdles and initiatives, including cash flow initiatives, return on investment, participation interests, and investment program scenarios Coordinate development of$120 million Keystone Real Estate Investment Trust (KREATE) investment program, including the planning and development, identification and evaluation of properties, debt and equity placement and the tracking and reporting of all business leads to optimize revenue, facilitate margin retention and achieve company growth objectives.Develop pro forma and cash flow analyses for various development opportunities, including acquisitions, construction, sale-leaseback, lease with option to purchase, and capital lease. Development experience includes commercial and government office buildings, master-planned resident golf-course communities, and acreage development. 2-21 Page 1123 of 1751 EXPERIENCE&QUALIFICATIONS Team Resumes RESUME OF ROBIN SURFACE KNOTT,CONT'D Seagull Energy Corporation, Houston,TX 1991-1999 Senior Analyst-Corporate Planning&Development Responsible for property acquisition analyses including comparison of various financial indicators to established financial hurdles Coordinate specific functions of corporate planning and reporting including the development of company-wide G&A budget, the development of budget model to integrate G&A and operating budgets for 80 departments, including interdepartmental allocations, GOE/LOE allocations, the preparation of monthly budget variance analysis and revised forecast for Operating Schedules, Balance Sheet and Cash Flows and monthly report to Board of Directors as well as development of budget presentation for Board meetings EDUCATION 1996-LeTourneau University,3.96/4.0 GPA Bachelor Science-Business Management LICENSE AND CERTIFICATIONS WBE/DBE/HUB,State of Texas WBE/DBE,State of California 2-22 Page 1124 of 1751 APPROACH AND METHODOLOGY Proposers are required to provide the following information regarding approach and methodology in the proposal submission: 3.1 Submit detailed information addressing how Proposer will achieve each portion of the scope of services outlined in Appendix C, Minimum Requirements and Specifications,for Revenue Enhancement Study for City Utilities. SCOPE OF WORK The City water metering devices, meter readers, meter reading equipment, billing staff, and billing equipment comprise the "communication link" between the City and each of its water customers. Since each customer has instant access to utility service, he or she communicates the need for services to the City by merely turning the faucet.The customer also measures quality of service by the product's look and taste,and whether the water volume and pressure from the faucet is perceived to be adequate. Conversely, the City accounts for services rendered by reading the customer's water meter, and submitting a bill for these services in direct response to the customer's demand. The quality of this communication system is measured by the customer in terms of meter reading accuracy, equipment operation reliability, programming logic soundness,and timely,accurate utility bills. Most of the interaction between the City and its customers is favorable. A small percentage of the time, however, communication fails in some way, and all or part of the water delivered to the customer is not billed or paid for. Generally,this breakdown in communication is caused by meter malfunction, incorrect account billing information, meter read error or customer theft through illegal connections or meter tampering. Water service which is delivered and not billed for these reasons can account for as much as 5%to 10%of all water pumped into the system. URM views the "communication link" — the billing and metering staff, as well as the physical and technological components - from a systems perspective and has previously identified and documented revenue enhancement opportunities in the following broad areas: 1. Billing Related Inconsistencies 2. Wastewater Discrepancies 3. Meter Related Malfunctions (Including Theft of Service and Unmetered Fire lines) The three (3) revenue enhancement opportunities listed above are interrelated, just as is the service delivery system. For example, water metering malfunctions can lead to meter reading errors, which in turn can lead to incorrect data entry„ incorrect billings, and remittance system difficulties due to an inaccurate bill. 3-1 Page 1125 of 1751 APPROACH AND METHODOLOGY Revenue et Accounts - In order to accurately quantify all unbilled, Billing Wastewater Metering Utility Revenue Management I underbilled or misbilled revenue of all billing-based City of Miami Beach customers, URM will identify all Billing Inconsistencies, Wastewater Discrepancies, and Metering Malfunctions as '"' Ilk •g,rg described in detail on the following pages. �' owaveuffier tsmeteang -Ian Billing-Related Inconsistencies (Including Unbilled and Under-Billed Service) Billing-related inconsistencies have comprised approximately 28% of all revenue enhancement opportunities and 26%of all projected increased revenue over the last 26 years. Although wastewater and surcharge discrepancies could be categorized as billing-related inconsistencies, the significance of their occurrences warrant listing them as a separate analytical area and are not a part of this analysis. Generally, billing-related inconsistencies occur because billing information is provided incorrectly by the customer, either by accident or intentionally, erroneously omitted or incorrectly entered during account setup or modification, or altered during software and/or hardware modification or conversion. Incorrect billing information includes such items as new(lost)accounts,fire service,line size,customer classification (class code), rate schedule, unit count(number of apartment units),winter average and back bills (which is a result of the other inconsistencies where utilities do back bill). Revenue of AceoUnts Number of Accounts Billing Related Billing Related [Utility Revenue Management .Utility Revenue Management 2.3% _0.5% IINeWAttaunt I 0New Accavrt }5.0% . 11 \ •FIrt _ 13.1%__• •Fro )9 .5% GWUSU.a Jilffo 1:1 i110$te adass Caae. 22,E oOm,Cade ■Prat 8819 Ctletge' 1 _ — ■Flat Reno Change 7'.� _ 0.3% _ flexing Ree Mange i ,/ n onng Roto CRKre /iiN` r • Corot .# StinCantne Gnt)A,, \` une 2.5% nRead Meter 7 OReaa Ataer iii1 •wtirt21%er A�efeg0 6�Y. , 1 ■4'Atlar Average •eadt Silt 0eatlt eat 1.8% 1 3.0% 2.0% New Accounts (Active-but-Unbilled Customer Accounts): Active-but-unbilled customer accounts are those accounts that have been dropped from or were never entered into the billing system.Over 26 years, URM has identified 284 active utility customers who were not on the billing system of various utilities. Fire Lines and Fire Service, including Unmetered Firelines: Many businesses and industries are required by local and state fire codes and their insurance carriers to maintain fire systems to protect their real estate, real estate improvements, and equipment and inventories. Relevant information about fire lines and service for new construction or for reconstruction often fails to reach the utility's customer database from the Fire Marshall and/or field inspection. Consequently, these customers are either charged incorrectly or not at all. 3-2 Page 1126 of 1751 APPROACH AND METHODOLOGY URM staff will analyze the fire lines of all City of Miami Beach customers. Those fire lines suspected of being used for domestic service will be metered using ultrasonic equipment or parallel metering to determine the exact level of monthly usage, if any, and documentation prepared and presented to City Customer Service for correct billing and consideration of backbilling the customer for this unmetered domestic wastewater usage. This recommendation will be based on the time water service has been available and how long the building(s)have been in use. URM has experience locating fire lines of all types and unmetered fire lines being used for domestic service. Line Size.Many utilities have individual user charges, in addition to volume charges,tied to the size of the water line that connects the water main to the customer's water meter.These line sizes can be recorded incorrectly in the field and transferred to the billing system,or correct line size information from the field can be entered into the billing system incorrectly during the data entry process. Customer Classification.Customer classification can change because of re-zoning and demolition or new construction and/or renovation at a particular location without changes in ownership,the meter, or the customer's billing information. Many times these actions are not communicated to customer service for modification. Rate Schedule. As previously discussed, individual accounts may be incorrectly billed due to system software or hardware changes or mistakes in data entry. Number of Apartment Units.Some utilities bill apartment complexes for service based upon the number of apartment units served by each water meter at the complex. If an inappropriate number of units is recorded on the billing system, the actual fee for services rendered through a particular meter at the complex may be too low. This situation can arise when changes to the billing system are not made in accordance with demolition of one land use and construction of a new one (in this case, apartments), demolition and construction of a new complex with a different number of units,change in the number of existing apartment units through remodeling, or zoning change (e.g., from single-family to multi-family) with corresponding modification of the existing structure to multi-units. Read Meter (Meter-Reading Errors). Meter reading errors or inconsistencies often result in unbilled or underbilled water and wastewater usage. Meter-reading inconsistencies include faulty reads, estimated reads,and meter skips,which are often caused by locked gates,trash,parked cars,dogs,water,and other obstacles which block the meter reader's access to meters. While human error is somewhat controlled by the accuracy of the hand-held meter-reading devices or other remote systems, meter readers can still, by accident or intentionally, enter a wrong read from a meter that is functioning properly. AMR/AMI technology is subject to programming errors, battery and wiring issues, and faulty installation that can lead to incorrect meter readings. Properties with Multiple Meters. All accounts with multiple meters will be evaluated for proper meter allocation. Based on consumption pattern analysis of individual accounts, field investigations will be conducted (if warranted) to determine if there are meters that are serving a particular property but are not on the billing system or are being billed to a different account. If account and meter inconsistencies are discovered and documented, modifications to the customer's 3-3 Page 1127 of 1751 APPROACH AND METHODOLOGY account and utility bill for water and wastewater service will be recommended as a part of this process using adopted Customer Service policies. All special billing functions and classes such as wholesale customers and all other revenue-related functions of the billing system are reviewed (e.g.,adjustments to customer bills,capital recovery charges, connection fees, capital surcharges) by URM to identify any other potential billing inconsistencies associated with individual accounts. Wastewater Discrepancies Wastewater Discrepancies comprised approximately 52%of all revenue enhancement opportunities and 38%of all projected increased revenue over the last 26 years. e Number of Accounts Revenue of Accounts Wastewater Related Utility Revenue Management I Utility Revenue Management I i I 0.05% 0.03% IOC ■NO Serer rK',] •NoSsaar DReSaurant ®Res;aufont ZZ { ISM : i :9 er 10$% —� otdusLfed SurUurg aCodlagTorom •Redarned wen _ e .II 8.40% f Wastewater Discrepancies are related to individual customers receiving sewer service but not being billed for that service, restaurant and industrial surcharges being incorrectly assessed on accounts with high strength waste (compared to a typical single family residential customer), incorrectly granting credits for water used in cooling tower operation that is being returned to the wastewater system, and reclaimed water customers. No Sewer. Detailed field investigations will be performed on each water-only account that could be a City wastewater customer to ensure that there are no connections to the sewer system. If there are connections, that fact will be verified in the field, documented, and recommendations made that the customer be requested to pay for the service using adopted City Customer Service policies. All accounts with multiple meters will be evaluated for proper meter allocation. Based on consumption pattern analysis of individual accounts,field investigations will be conducted (if warranted)to determine if there are meters in the field that are serving a•particular property, but are not on the billing system, or are being billed to a different account and/or do not have a wastewater charge attached to them. If account and meter inconsistencies are discovered and documented, modifications to the customer's account and utility bill for water and resulting increased sewer service will be recommended by account as a part of this process using adopted City Customer Service policies. 3-4 • Page 1128 of 1751 APPROACH AND METHODOLOGY Restaurant and Industrial Waste Surcharge.The 1972 Clean Water Act detailed requirements for on-site treatment of high-and extra-strength waste from business and industry in order to protect the public sewer systems from damage and operational upsets. All industrial surcharge accounts will be evaluated, comparing all surcharge accounts and their surcharge factors with the information concerning industrial surcharge accounts on the billing system.This process will reveal inconsistencies in surcharge factors being used on the same account, resulting in revenue loss to City. Businesses and industries are also reviewed for consistency with the pretreatment ordinance, and where it appears that the facility should be receiving a surcharge, recommendations are made (with appropriate documentation)for inclusion in the program. Cooling Tower Operations. Some utilities grant wastewater credits for cooling tower operation where evaporation is estimated for water that is not returned to the sewer system. If granted, all wastewater evaporation credits will be evaluated to ensure that the customer is not being undercharged for wastewater service. Reclaimed Water. Many utilities now provide treated wastewater to customers for specialized functions. If reclaimed water is provided, URM will ensure that it is being billed correctly. Meter-Related Malfunctions Meter malfunctions include being "stuck," faulty valves, broken registers, slow running due to age and normal wear and tear,and,in the case of large meters,bypasses either malfunctioning,being accidentally left open, or being intentionally opened. Although meter malfunctions represent only 20%of all revenue enhancement opportunities identified by URM over the last 26 years,this category has accounted for approximately 36%of the projected revenue increase. Number of Accounts ) Revenue of Accounts Metering Related I Metering Related utirity RevenueManagement Utility Revenue Management ils 39y6 M 36% '•E 27 h Waxer Mange _ - aleeer Change �t11 § • eter Rep. �r' ,,..5 = •MKer Repair Oayp344GBypass f1 I I I I When automatic meter reading("AMR")technology is in place, meters can malfunction because the AMR metering element is often faulty or due to incorrect wiring or programming, or the battery needs replacing. 3-5 Page 1129 of 1751 APPROACH AND METHODOLOGY Meter malfunctions are resolved through testing, repairing, or replacing meters, rewiring or replacing AMR remotes, replacing batteries and repairing or closing and locking large meter bypasses. Through individual account consumption pattern evaluation and field inspection, URM, working with the appropriate City Customer Service and staff, will identify metering related malfunctions and will communicate the need for corrective action to said staff. Meter Management programs will also be reviewed in light of maximization of revenue to the City. Theft of Service. Through the analysis of individual consumption patterns, correlated with land use and meter type(not brand)and size,accounts with inexplicably low consumption patterns are identified. Low consumption can be a result of meter malfunctions, meter tampering, illegal connections to the utility system, or a change in usage patterns. Once the consumption pattern analysis is complete, accounts identified as having low consumption patterns undergo an in-depth field evaluation to search for illegal connections to the system. Illegal connections can be a result of tapping unmetered fire lines, bypassing existing metering devices, tying into fire hydrant leads or the fire hydrant itself, or illegally tapping into the distribution system. Theft of water service can also occur when individuals deliberately tamper with the meter in any of the following ways: • Opening the bypass valve on large meters,allowing water to flow through the bypass line around the meter,with little or no flow registering on the meter; • Burying the meter so it cannot be found or read; • Damaging the meter so it does not register water flow correctly; • Parking vehicles or other equipment over the meter so it cannot be accessed; • Installing a physical bypass to enable part or all of the water service to the property to go around rather than through the meter; • Periodically reversing the register on the meter to make it run in reverse; or • Illegally using fire hydrants. Thirty-five percent(35%)of all meter-related increased revenue enhancement opportunities identified by URM over the last 26 years involved closing and locking bypasses.These open bypasses were discovered in the field as a result of the identification of consumption pattern irregularities in the office on an account-by-account basis. Fire Lines and Fire Service, including Unmetered Firelines. Many businesses and industries are required by local and state fire codes and their insurance carriers to maintain fire systems to protect their real estate, real estate improvements, and equipment and inventories. Relevant information about fire lines and service for new construction or for reconstruction often fails to reach the utility's customer database from the Fire Marshall and/or field inspection. Consequently, these customers are either charged incorrectly or not at all. URM staff will analyze the fire lines of all Commercial City customers.Those fire lines suspected of being used for domestic service will be metered using ultrasonic equipment or parallel metering to determine the exact level of monthly usage, if any, and documentation prepared and presented to City Customer Service for consideration of correct billing and backbilling the customer for this unmetered domestic wastewater usage.This recommendation will be based on the time water service has been available and 3-6 Page 1130 of 1751 APPROACH AND METHODOLOGY how long the building(s) have been in use. URM has experience locating fire lines of all types and unmetered fire lines being used for domestic service. Because of the locations of firelines in apartment complexes, building complexes, and industrial applications,there is always the opportunity for their abuse. Existing utility records are used as a base to develop a comprehensive listing of fire lines. Alternatives are developed for those fire lines where it is determined that there is non-fire use. Review of Customer Service Business Practices URM will review the City's customer service standards as they relate to the proper billing of its Water, Wastewater, Stormwater and Electric customers and provide recommendations to improve their proper billing as appropriate URM will not duplicate the ongoing efforts of City Customer Service as that would be a waste of both the City and URM time and resources. 3-7 Page 1131 of 1751 APPROACH AND METHODOLOGY URM utilizes a multi-step process to plan,organize,execute,and manage a program such as this"Revenue Recovery Audit - Billing System Services Project" program ("Program"). The following discussion details the process typical in a URM Revenue Enhancement Program. The process is illustrated in the Figure below. PROGRAM OVERVIEW 4r 1 Scope of 4 Work J rr \ Detailed Project PlanlJ P� Program Operating Procedures r Six Work Tasks r_-____________, --- --- I Process:and I Problem L $ysteStrat'eges,for mi Identification Probl_emi -__Anal`ss, Resolutions - Problem Resolution r ./ At the beginning of the Program, URM's project manager, key company officials and staff will meet with City officials to discuss the procedures and objectives of the Program,as well as data access to implement the Program, reporting requirements, required documentation, and access to and support by City's staff. Detailed Project Plan At the outset of the Program, URM, along with the City officials,will develop a Detailed Project Plan.The. Plan will include how the Program is to be conducted,the analytical procedures to be used in identifying and documenting the potential recovered revenue,the measures to correct unbilled or underbilled water and wastewater service and the individual tasks to be performed in executing the Program. An outline of 3-8 Page 1132 of 1751 APPROACH AND METHODOLOGY URM's and the City's responsibilities will be based on the Scope of Work contained in the RFP and this URM RFP response. Program Operating Procedures The URM team's program management of all account-related information is an integral step in the process designed to identify unbilled, underbilled or misbilled revenue enhancement opportunities. URM will analyze consumption patterns of individual accounts and determine, based on staff experience and the URM database developed over the last 26 years, whether an account shows a potential loss in revenue, along with the potential causes of that loss. Additionally,URM will conduct a field study,which includes the verification of the number of meters utility related systems serving an individual property, regardless of the number of accounts associated with that property. This process requires a thorough knowledge and understanding of land use types and their appropriate water and wastewater services, meter sizing, meter types, size and occupancy of the structure(s),water dependent products produced on site,and general knowledge of the user. URM will conduct individual on/off tests and detailed utility field property evaluations to identify all of the following: (1) illegal connections; (2) malfunctioning meters; (3) unbilled meters [lost accounts]; and (4) incorrectly billed property. Six Work Tasks: URM has identified six work tasks that must be completed for the Program to be successful.The six work tasks are listed below: 1. Review all accounts by meter size. 2. Analyze potential revenue enhancement opportunities by user type. 3. Review special account classifications. 4. Review all credits given on utility bills. 5. Group identified problem accounts by geographic area and field investigate. 6. Cross-reference property tax roll and building permit information with customer accounts. Process/System Analysis The results of the six work tasks listed above provide the building blocks for the detailed correction of unbilled, underbilled or misbilled water and wastewater services and associated revenue losses and quantify: 1. Causes of unbilled and underbilled water and wastewater-services. 2. Number and type of accounts affected. 3. Loss in gallons(estimated). 4. Calculations of estimated amount of water and wastewater revenue loss. 5. Recommended specific corrective action. Local Business Involvement The nature of URM's business and this RFP is to contract with local firms to provide certain services required to facilitate the contract and meet URM's local operating needs.During the contract period,URM will maintain a presence in the City and will utilize local small business vendors to maintain our operation,to include working facilities,vehicles,supplies and everyday operational needs. Subcontractors and Vendors URM operates on a daily basis in partnership with two firms. The Pegatus Group, LLC, is a technology firm specializing in the development of unique programs for the analysis of data contained on public water and wastewater utility billing systems. The Pegatus Group 3-9 Page 1133 of 1751 APPROACH AND METHODOLOGY provides these services on an exclusive basis to URM.The two Principals in URM are also partners in this firm. RSK Management and Consulting, a Disadvantaged/Women's Business Enterprise (D/WBE), based in Houston, Texas, is a financial management firm which provides all financial related support activities necessary for the successful day to day operations of URM. Preliminary Schedule with Major Milestones MONTH WORK TASK/DELIVERABLE • • 2 4 6 8 1 10 12 14 16 18 Notice to Proceed Develop Detailed Project Plan Review all Accounts by Meter Size Review all Accts by User/Land Use Type Review all Special Accts Class. Review all Credits Given on Utility Bills Field InvestigatellIMMIMMM Tasks 1-4 Cross-Reference Accounts ( j Account Monitoring Final Report/Project Completion The City Responsibilities The City will be responsible to provide two terminal remote access to account data for URM to execute the study as outlined herein.The City will be requested to assign a Project Manager to work with the URM Project Manager during the conduct of the Study. The City Project Manager will receive, review, and approve or reject the Work Orders submitted by URM on a weekly basis, as well as review and approve the monthly payable. All communications with the Augusta Utilities Department will be through the Project Manager. URM will be responsible for all account analysis, field investigations, research report development and submission, payable development, documentation and submission, and all other investigative activities associated the Study. URM will submit a monthly payable for payment under the terms of the contract to be reviewed by the County Project Manager and others as appropriate. URM Self-Performance URM staff will conduct all aspects of the revenue enhancement study,to include: evaluation of all billing and metering related data contained on the billing system, interpreting consumption pattern information contained on the billing system, conducting field investigations of individual properties and accounts to validate loss in revenue as a result of incorrect billing codes or metering malfunctions, dye testing individual properties and accounts to validate that they indeed are connected to the City's wastewater collection system, preparing specific recommendations for correction of billing or metering malfunctions 3-10 Page 1134 of 1751 APPROACH AND METHODOLOGY associated with individual customer accounts and preparing projections of potential increased revenue associated with these corrective actions, preparing briefing documents concerning the progress and results of the study. Procedures for Project Meetings,Submittal Review and Owners Expectations The primary deliverables of the Revenue Enhancement and Recovery Project are the ultimate modifications to the City's utility billing and metering systems that will increase the billable revenue for the services provided by the City.As part of its deliverables, URM submits documentation, briefings, and scheduled written reports to the City as follows: 1) The Detailed Project Plan-At the outset of the Program, URM's Principal-in-Charge and Project Manager will develop a Detailed Project Plan in cooperation with the City Project Team.The Plan will act as a blueprint for the conduct of the Program, will be based on the Scope of Work contained in the RFP and the URM response, and will be updated and refined on a quarterly basis based on the actual results of the Program and the proposed quarterly briefings. 2) Individual Account Analysis, Documentation, and Increased Revenue Projection — Documentation of URM's field investigations and recommended courses of action to increase revenue will be submitted to the City in the form of a Work Order. Each Work Order will contain URM's estimate of increased revenue for that particular account. These Work Orders will be submitted by individual account on a weekly basis. 3) The Final Briefing Document-URM will submit its final written report to the City at the conclusion of the Program.The Final Report will include the specific results of the Program, an assessment of billing and metering practices,and an estimate of annual revenue loss.The Report will detail causes of inaccurate billing and water metering,an analysis of corrective actions,and a discussion of recommended actions for reducing future unbilled or under billed revenue. 4) Weekly and Monthly Account List- Each week, URM shall provide to the City a complete list of all accounts which were researched the previous week and which were identified as having increased revenue potential, and for which a Work Order is being submitted. This report will serve as the documentation for the monthly Increased Revenue Status Report, upon which URM will base its monthly payable statements. 5) Monthly Payable-URM will submit a monthly Payable,which will be the basis for any payments due URM by the City. The Payable will include the prior month's collection of customer invoices which represent previously corrected accounts and resulted in increased revenue to the City. The Payable will be customized to meet the requirements of the City, but at a minimum will include account number, revenue generating type(i.e.,incorrect account classification,meter repair or replacement,etc.),amount invoiced and a calculation of URM's participation in any increased revenues. 6) Management Briefings-Three times a year,or more often as required, URM will provide the City Project Manager an Executive Management Briefing.The written,face-to-face briefing will include a Work Order Summary with a breakdown of activity by revenue generating type (e.g., no sewer, meter read error,meter replacement,open bypass,new accounts,etc.). URM will discuss the findings of the Program to date, overall status of the Program,and future efforts remaining under the contract. 3-11 Page 1135 of 1751 APPENDIX D REVENUE PROPOSAL FORM Failure to submit the Revenue Proposal Form,in its entirety and fully executed,by the deadline established for the receipt of proposals will result in prososal bein. deemed non-res•onsive and bein• reected. Proposer affirms that the Proposed Revenue Sharing Rates stated on the Revenue Proposal Form are inclusive of all costs borne by the Proposer relating to the scope of the project; and Proposer affirms that no claim will be made on account of any increase in research costs, wages, material prices, delivery delays, taxes, insurance, cost indexes or on any other account. The Revenue Proposal Form shall be completed mechanically or, if manually, in ink. Revenue Proposal Form completed in pencil shall be deemed non-responsive. All corrections on the Revenue Proposal Form shall be initialed. Proposed Gross Net Revenue Description Revenue Savings to the City Sharing (*for calculation purposes only) Rate to the City 1. Revenue Share for Cost Savings Realized by the City as a Result of the Revenue 5fZ % $100,000* $ 50,000 Enhancement Study/Recovery - 2. Revenue Share for Cost Savings/Avoidance/Efficiencies Realized by 50 % $100,000* $ 50,000 the City as a Result of Recommendations for Future Efficiencies 1Total Net Revenue to the City* $100,000 1Basis for Allocation of Revenue Points. Bidder's Affirmation Company: Utility Revenue.Management Company,Inc. Authorized Representative: A. Mitch Robertson Address: 99 Detering St.,Suite 130 Telephone: 713-956-1006 Email: h2ocopplftol.coi Authorized Representative's Signature: �yr� 2 $- 30 Page 1136 of 1751 REVENUE PROPOSAL Fee or Compensation Utility Revenue Management is aware of the restricted budgets that Utilities are held to each year. A project such as this has no guarantee that the revenue stream created will exceed the costs associated with finding this stream. Instead of burdening the City Budget, Utility Revenue Management chooses to bear all the risk and burden of costs to complete this project and offer a win/win situation for the City. If increased revenues are not collected, the City pays no monies to the Consultant, but still has the benefits of a review requested. URM will implement its program for a total price (which is to include all costs for providing the required goods or services) of Fifty Percent (50%) of increased revenues (as defined below) generated by URM which are actually collected (not estimated or projected) by the City for a period of forty-eight (48) months of all increased revenues collected,including backbills or catch-up reads beginning with the first full month of billing after the correction has been accomplished. Further, URM will assume and bear all start-up costs, as well as all ongoing costs associated with its Program, except for the hardware, installation, testing and related service costs associated with the repair, replacement and/or installation and calibration of meters. UNLESS THE CITY COLLECTS INCREASED REVENUES THAT URM HAS GENERATED, URM IS OWED NOTHING. Since at no time will the City be obligated to pay URM out of any funds other than increased revenues produced by URM and collected by the City, URM's program will cost the City absolutely nothing in the traditional sense (other than a small commitment of the City's staff time). In fact, through the implementation of its program, not only will URM generate "new funds" out of which URM is to be paid its fee, [since at the present time such new funds are"lost"or not available to the City], but URM will also be creating a new source of revenues for the City. Of course, the size (or amount) of this new source of revenues will depend, in large measure, on the skill, training and experience of the members of URM's management/ professional staff team,which, as discussed throughout this Proposal, are unparalleled in this highly specialized industry. As used above, increased revenues means the difference between the average amount billed to a customer account for the 12-month period immediately preceding the action taken (or caused to be taken) by URM and the amount billed to such account after such action has been taken. URM's methodology and the detailed step by step explanation of the process to be employed by URM in order to identify and document customer accounts which will be used as a basis to calculate URM's compensation and to track actual increased revenues collected during the Program, is included in the Increased Revenue Calculation below. Increased Revenue Calculation The following is a detailed step-by-step explanation of the process to be followed to identify and document customer accounts,which will be used as a basis to calculate compensation and to track actual increased revenue collections during the participation period. 4-2 Page 1137 of 1751 REVENUE PROPOSAL FIELD INVESTIGATION Through individual account analysis in the office on the CIS and subsequent field investigation, URM's technicians and staff will determine if certain irregularities are causing revenue loss. Once this is determined, URM will document the find by producing a field investigation report and work order. A base monthly average for that account will be computed by averaging a maximum of the twelve (12) months previous to the find. Estimated increased revenue will be computed by taking the base monthly average and comparing it to the projected billing after the correction is completed. If sufficient increased revenues are available for recovery, then and only then will a Work Order be generated and submitted to the the City Project Manager for review and approval.This Work Order will include a unique tracking number,as well as the estimated cost, if any, of the correction. When the Work Order is approved,the work will be completed.Once the first full billing cycle has occurred after the correction has been accomplished, the billing amount will be compared to the base monthly average established prior to the correction. Any amount that exceeds the base average will be deemed increased revenues and upon collection of said amount will be split between URM and the City according to the agreed upon percentage.We understand that there may be exceptions to this process,but we have always been able to recognize them when they occur and make adjustments by mutual agreement of both parties. Example: Assuming the following facts: 1) A contract is executed in September 2018.Account No.1 is discovered in October, 2018 approved in November 2018 and the correction is completed in December 2018. The first full month of billing after the correction, wherein URM would participate in the increased revenue, would be January 2019. URM would be entitled to its share of the increased revenue for the following forty-eight (48) months only. 2) If the base monthly charge is$100.00 per month calculated before the correction, and then after the correction, the monthly charge is $150.00 for the next one month,then URM would participate in 50% of the $50.00 increased revenue for that month. If the monthly charge is less than the base of$100.00, then URM receives nothing that month. 4-3 Page 1138 of 1751 REQUEST FOR PROPOSAL (RFP) REVENUE ENHANCEMENT STUDY FOR UTILITIES (REGARDING WATER REVENUES) 2018-234-J C CITY OF MIAMI BEACH Proposer ECS Business Services Michael Lefkowitz 5050 Biscayne Boulevard Suite 200 Miami, Florida 33137 Page 1139 of 1751 TAB1 COVER LETTER AND MINIMUM QUALIFICATIONS REQUIREMENTS 1 Page 1140 of 1751 SECTION 1.1 COVER LETTER AND TABLE OF CONTENTS 2 Page 1141 of 1751 To Whom It May Concern; This proposal is for the Revenue Enhancement Study for Utilities (regarding Water Revenues), according to RFP 2018-234-JC. Michael Lefkowitz ECS Business Services 5050 Biscayne Boulevard Suite 200 Miami, FL 33137 Michael@ECSsaves.com 786.220.9230 Office 305.345.3407 Cell 3 Page 1142 of 1751 TABLE OF CONTENTS TAB 1 COVER LETTER AND MINIMUM QUALIFICATIONS REQUIREMENTS 1 SECTION 1.1 COVER LETTER AND TABLE OF CONTENTS 2 Cover Letter 3 Table of Contents 4-5 SECTION 1.2 PROPOSAL CERTIFICATION QUESTIONNAIRE& REQUIREMENTS AFFIDAVIT(APPENDIX A) 6 Appendix A 7-11 Proposal Certification, Questionnaire .............................................................. 7 Acknowledgement of Addendum 11 Affidavit 13 SECTION 1.3 MINIMUM QUALIFICATIONS REQUIREMENTS(APPENDIX C) 14 C.1 Minimum Eligibility Requirements 15 TAB 2 EXPERIENCE AND QUALIFICATIONS .16 SECTION 2.1 QUALIFICATIONS OF PROPOSING FIRM 17 SECTION 2.11 PROJECT DETAILS—THREE(3) CLIENTS 18-19 SECTION 2.2 QUALIFICATIONS OF PROPOSER TEAM 20 Resume of Michael Lefkowitz 21 Resume of Sam Zamacona JR, El 22 TAB 3 APPROACH AND METHODOLOGY 23 SECTION 3.1 WATER AND SEWER ANALYSIS METHODOLOGY 24 SECTION 3.2 STORMWATER ANALYSIS METHODOLOGY 25 SECTION 3.3 FRANCHISE FEES, LOCAL TAXES& INTERGOVERNMENTAL REVENUE ANALYSIS 26 TAB 4 REVENUE PROPOSAL 27 Appendix D Revenue Proposal Form 28 TAB 5 PUBLIC BENEFIT2 29 SECTION 5.1 CONTRIBUTION TO EDUCATIONAL INITIATIVES 30 TAB 6 REVENUE ENHANCEMENT PROPOSAL PROPOSER ADDENDUM 31 SECTION 6.1 REVENUE ERROR EXAMPLES FOR CITY OF MIAMI BEACH 32 Example 1 Billing based on incorrect meter size 33 Example 2 Billing domestic water erroneously based on Irrigation classification 34 Example 3 Billing error due to incorrect property square footage 35 SECTION 6.2 CHART OF ACTIVE UTILITY ACCOUNTS—CITY OF MIAMI BEACH 36 SECTION 6.3 UTILITY REVENUE 201314—2016/17 CITY OF MIAMI BEACH 37 Franchise Fees, Local Tax Revenues. Water/Sewer/Storm water Utilities Revenues 38 Franchise Fees, Waste. Total Fee Revenues 39 SECTION 6.4 CITY OF MIAM BEACH WATER RATES 2011/12-2017/8 40 Rates 2011/12-2014/15 41 Fee Schedule based on meter size 2014/15 42 Rates 2016/17 43-45 Rates 2017/18 46-48 4 Page 1143 of 1751 SECTION 6.5 CITY OF MIAMI BEACH STORMWATER RATES AND DEFINITION 49 Miami Beach Storm water Definition and Historical Rates 2012/13-2017/18 50 SECTION 6.6 CITY OF MIAMI BEACH STORMWATER UTILITY CODE 51 Miami Beach Storm water Utility Code 52-55 SECTION 6.7 CITY OF MIAMI BEACH VENDOR FEES; REVENUE SCHEDULE 56 Miami Beach Vendor Fee Revenue Schedule 57-58 5 Page 1144 of 1751 SECTION 1.2 PROPOSAL CERTIFICATION, QUESTIONNAIRE & REQUIREMENTS AFFIDAVIT (APPENDIX A) 6 Page 1145 of 1751 Solicitation No: Solicitation Title: 2018-234-JC Revenue Enhancement Study for Utilities-Water Revenue Procurement Contact: Tel: Email: Jason Crouch 305.673.7000 x 6694 JasonCrouch@miamibeachfl.gov PROPOSAL CERTIFICATION,QUESTIONNAIRE& REQUIREMENTS AFFIDAVIT Purpose: The purpose of this Proposal Certification, Questionnaire and Requirements Affidavit Form is to inform prospective Proposers of certain solicitation and contractual requirements, and to collect necessary information from Proposers in order that certain portions of responsiveness, responsibility and other determining factors and compliance with requirements may be evaluated. This Proposal Certification, Questionnaire and Requirements Affidavit Form is a REQUIRED FORM that must be submitted fully completed and executed. 1. General Proposer Information. FIRM NAME:ECS Business Services No of Years in Business: No of Years in Business Locally: 19 Years 19 Years OTHER NAME(S)PROPOSER HAS OPERATED UNDER IN THE LAST 10 YEARS: FIRM PRIMARY ADDRESS(HEADQW�RIURthscayne Boulevard, Suite 200 CITY: Miami ��UU�� 1133 STATE: Florida ZIP CODE: 33137 TELEPHONE NO.: 786.220.9250 TOLL FREE NO.: NA FAX NO.: 305.673.0157 FIRM LOCAL ADDRESS: 5050 Biscayne Boulevard, Suite 200 CITY: Miami STATE: Florida ZIP CODE: 33137 PRIMARY ACCOUNT REPRESENTATIVE FOR THIS ENGAGEMENT' Michael Lefkowitz ACCOUNT REP TELEPHONE NO.:305.345.3407 ACCOUNT REP TOLL FREE NO.: NA ACCOUNT REP EMAIL: Michael@ECSsaves.com FEDERAL TAX IDENTIFICATION NO.: 65-0490968 The City reserves the right to seek additional information from Proposer or other source(s), including but not limited to: any firm or principal information,applicable licensure, resumes of relevant individuals,client information,financial information,or any information the City deems necessary to evaluate the capacity of the Proposer to perform in accordance with contract requirements. • 7 Page 1146 of 1751 1. Veteran Owned Business.Is Proposer claiming a veteran owned business status? YES X NO SUBMITTAL REQUIREMENT: Proposers claiming veteran owned business status shall submit a documentation proving that firm is certified as a veteran-owned business or a service-disabled veteran owned business by the State of Florida or United States federal government,as required pursuant to ordinance 2011-3748. 2. Conflict Of Interest.All Proposers must disclose,in their Proposal,the name(s)of any officer,director,agent,or immediate family member(spouse, parent, sibling, and child) who is also an employee of the City of Miami Beach. Further, all Proposers must disclose the name of any City employee who owns, either directly or indirectly, an interest of ten (10%) percent or more in the Proposer entity or any of its affiliates. SUBMITTAL REQUIREMENT: Proposers must disclose the name(s) of any officer, director, agent, or immediate family member (spouse,parent,sibling,and child)who is also an employee of the City of Miami Beach. Proposers must also disclose the name of any City employee who owns, either directly or indirectly,an interest of ten (10%) percent or more in the Proposer entity or any of its affiliates 3. References&Past Performance.Proposer shall submit at least three(3)references for whom the Proposer has completed work similar in size and nature as the work referenced in solicitation. SUBMITTAL REQUIREMENT: For each reference submitted, the following information is required: 1) Firm Name, 2) Contact Individual Name&Title,3)Address,4)Telephone,5)Contact's Email and 6)Narrative on Scope of Services Provided. 4. Suspension,Debarment or Contract Cancellation.Has Proposer ever been debarred,suspended or other legal violation,or had a contract cancelled due to non erformance by an public sector agency? YES X NO 2. Conflict of Interest There are no officers, directors, agents or immediate family members who are also employees of the City of Miami Beach. There are no City employees who own, either directly or indirectly any interest in ECS Business Services, or any of its affiliates. 3. References and Past Performance See Section 2.11 for three (3) project references. 8 Page 1147 of 1751 SUBMITTAL REQUIREMENT: If answer to above is "YES," Proposer shall submit a statement detailing the reasons that led to action(s). 5. Vendor Campaign Contributions. Proposers are expected to be or become familiar with, the City's Campaign Finance Reform laws, as codified in Sections 2-487 through 2-490 of the City Code. Proposers shall be solely responsible for ensuring that all applicable provisions of the City's Campaign Finance Reform laws are complied with,and shall be subject to any and all sanctions,as prescribed therein,including disqualification of their Proposals, in the event of such non-compliance. SUBMITTAL REQUIREMENT: Submit the names of all individuals or entities (including your sub-consultants)with a controlling financial interest as defined in solicitation. For each individual or entity with a controlling financial interest indicate whether or not each individual or entity has contributed to the campaign either directly or indirectly, of a candidate who has been elected to the office of Mayor or City Commissioner for the City of Miami Beach. 6. Code of Business Ethics. Pursuant to City Resolution No.2000-23879,each person or entity that seeks to do business with the City shall adopt a Code of Business Ethics ("Code") and submit that Code to the Procurement Department with its proposal/response or within five (5) days upon receipt of request. The Code shall, at a minimum, require the Proposer, to comply with all applicable governmental rules and regulations including, among others, the conflict of interest, lobbying and ethics provision of the City of Miami Beach and Miami Dade County. SUBMITTAL REQUIREMENT: Proposer shall submit firm's Code of Business Ethics. In lieu of submitting Code of Business Ethics,Proposer may submit a statement indicating that it will adopt,as required in the ordinance, the City of Miami Beach Code of Ethics, available at http://www.miamibeachfl.gov/city- hall/procurement/procurement-related-ordinance-and-procedures/ 7. Living Wage.Pursuant to Scction 2 408 of the City of Miami Beach Codc,as same may be amended from time to 1. Effective January 1, 2018, covered employees must be paid a living wage rate of no less than $11.62 per hour with - • .. - - •- . . . . - , e . . •- - - - . .. - 5. Vendor Campaign Contributions Michael Lefkowitz Miami Beach Campaign Contributions Mark Samuelian 10/27/2017 $500 Kristen Rosen Gonzalez (date unknown, but within the past 2-3 years) est. $100 6. Code of Business Ethics Michael Lefkowitz and ECS Business Services agree to adopt the City of Miami Beach Code of Ethics as stipulated in the ordinance. They further agree to comply with all applicable governmental rules and regulations including, among others, the conflict of interest, lobbying and ethics provision of the City of Miami Beach and Miami Dade County. 8. Equal Benefits for Employees with Spouses and Employees with Domestic Partners Not applicable. (ECS has less than 51 employees.) 9 Page 1148 of 1751 9. Public Entity Crimes. Section 287.133(2)(a), Florida Statutes, as currently enacted or as amended from time to time, I states that a person or affiliate who has been placed on the convicted vendor list following a conviction for a public entity crime may not submit a proposal, proposal, or reply on a contract to provide any goods or services to a public entity; may not submit a proposal, proposal, or reply on a contract with a public entity for the construction or repair of a public building or public work; may not submit proposals, proposals, or replies on leases of real property to a public entity; may not be awarded or perform work as a contractor, supplier, subcontractor, or consultant under a contract with any public entity;and may not transact business with any public entity in excess of the threshold amount provided in s. 287.017 for CATEGORY TWO for a period of 36 months following the date of being placed on the convicted vendor list. SUBMITTAL REQUIREMENT: No additional submittal is required. By virtue of executing this affidavit document, Proposer agrees with the requirements of Section 287.133, Florida Statutes,and certifies it has not been placed on convicted vendor list. 10. Non-Discrimination. Pursuant to City Ordinance No.2016-3990, the City shall not enter into a contract with a business unless the business represents that it does not and will not engage in a boycott as defined in Section 2- 375(a) of the City Code, including the blacklisting, divesting from, or otherwise refusing to deal with a person or entity when such action is based on race, color, national origin, religion,sex, intersexuality,gender identity,sexual orientation,marital or familial status,age or disability. SUBMITTAL REQUIREMENT: No additional submittal is required. By virtue of executing this affidavit document, Proposer agrees it is and shall remain in full compliance with Section 2-375 of the City of Miami Beach City Code. 11. Moratorium on Travel to and the Purchase of Goods or Services from North Carolina and Mississippi. Pursuant to Resolution 2016-29375, the City of Miami Beach, Florida, prohibits official City travel to the states of North Carolina and Mississippi,as well as the purchase of goods or services sourced in North Carolina and Mississippi. Proposer shall agree that no travel shall occur on behalf of the City to North Carolina or Mississippi,nor shall any product or services it provides to the City be sourced from these states. SUBMITTAL REQUIREMENT: No additional submittal is required. By virtue of executing this affidavit document, Proposer agrees it is and shall remain in full compliance with Resolution 2016-29375. 12. Fair Chance Requirement. Pursuant to Section 2-376 of the City Code,the City shall not enter into any contract resulting from a competitive solicitation, unless the proposer certifies in writing that the business has adopted and employs written policies, practices, and standards that are consistent with the City's Fair Chance Ordinance, set forth in Article V of Chapter 62 of the City Code ("Fair Chance Ordinance"), and which, among other things, (i) prohibits City contractors, as an employer, from inquiring about an applicant's criminal history until the applicant is given a conditional offer of employment; (ii) prohibits advertising of employment positions with a statement that an individual with a criminal record may not apply for the position, and (iii) prohibits placing a statement on an employment application that a person with a criminal record may not apply for the position. SUBMITTAL REQUIREMENT: No additional submittal is required at this time. By virtue of executing this affidavit, Proposer certifies that it has adopted policies, practices and standards consistent with the City's Fair Chance Ordinance. Proposer agrees to provide the City with supporting documentation evidencing its compliance upon request. Proposer further agrees that any breach of the representations made herein shall constitute a material breach of contract, and shall entitle the City to the immediate termination for cause of the agreement,in addition to any damages that may be available at law and in equity. 10 Page 1149 of 1751 13. Acknowledgement of Addendum. After issuance of solicitation, the City may release one or more addendum to the solicitation which may provide additional information to Proposers or alter solicitation requirements.The City will strive to reach every Proposer having received solicitation through the City's e-procurement system, PublicPurchase.com. However, Proposers are solely responsible for assuring they have received any and all addendum issued pursuant to solicitation. This Acknowledgement of Addendum section certifies that the Proposer has received all addendum released by the City pursuant to this solicitation. Failure to obtain and acknowledge receipt of all addenda may result in proposal disqualification. R Initial to Confirm Initial to Confirm Initial to Confirm •-ceist -Ime,ipt Receipt f Addendum 1 Addendum 6 ',1 Addendum 11 Addendum 2 Addendum 7 ;'. Addendum 12 i Addendum 3 Addendum 8 I; Addendum 13 _ Addendum 4 Addendum 9 c,, Addendum 14 y_\\-- Addendum 5 Addendum 10 Addendum 15 If additional ••-:tion of addendum is required,submit under separate cover. i L 11 Page 1150 of 1751 DISCLOSURE AND DISCLAIMER SECTION The solicitation referenced herein is being furnished to the recipient by the City of Miami Beach (the"City")for the recipient's convenience.Any action taken by the City in response to Proposals made pursuant to this solicitation,or in making any award,or in failing or refusing to make any award pursuant to such Proposals, or in cancelling awards, or in withdrawing or cancelling this solicitation, either before or after issuance of an award,shall be without any liability or obligation on the part of the City. In its sole discretion, the City may withdraw the solicitation either before or after receiving proposals, may accept or reject proposals, and may accept proposals which deviate from the solicitation, as it deems appropriate and in its best interest. In its sole discretion,the City may determine the qualifications and acceptability of any party or parties submitting Proposals in response to this solicitation. Following submission of a Bid or Proposal, the applicant agrees to deliver such further details, information and assurances, including financial and disclosure data, relating to the Proposal and the applicant including, without limitation, the applicant's affiliates,officers,directors,shareholders,partners and employees,as requested by the City in its discretion. The information contained herein is provided solely for the convenience of prospective Proposers. It is the responsibility of the recipient to assure itself that information contained herein is accurate and complete. The City does not provide any assurances as to the accuracy of any information in this solicitation. Any reliance on these contents, or on any permitted communications with City officials, shall be at the recipient's own risk. Proposers should rely exclusively on their own investigations,interpretations,and analyses.The solicitation is being provided by the City without any warranty or representation, express or implied, as to its content, its accuracy, or its completeness. No warranty or representation is made by the City or its agents that any Proposal conforming to these requirements will be selected for consideration,negotiation,or approval. The City shall have no obligation or liability with respect to this solicitation,the selection and the award process,or whether any award will be made. Any recipient of this solicitation who responds hereto fully acknowledges all the provisions of this Disclosure and Disclaimer,is totally relying on this Disclosure and Disclaimer,and agrees to be bound by the terms hereof. Any Proposals submitted to the City pursuant to this solicitation are submitted at the sole risk and responsibility of the party submitting such Proposal. This solicitation is made subject to correction of errors,omissions,or withdrawal from the market without notice. Information is for guidance only,and does not constitute all or any part of an agreement. The City and all Proposers will be bound only as, if and when a Proposal(or Proposals),as same may be modified,and the applicable definitive agreements pertaining thereto, are approved and executed by the parties, and then only pursuant to the terms of the definitive agreements executed among the parties. Any response to this solicitation may be accepted or rejected by the City for any reason,or for no reason,without any resultant liability to the City. The City is governed by the Government-in-the-Sunshine Law,and all Proposals and supporting documents shall be subject to disclosure as required by such law. All Proposals shall be submitted in sealed proposal form and shall remain confidential to the extent permitted by Florida Statutes, until the date and time selected for opening the responses.At that time,all documents received by the City shall become public records. Proposers are expected to make all disclosures and declarations as requested in this solicitation.By submission of a Proposa I,the Proposer acknowledges and agrees that the City has the right to make any inquiry or investigation it deems appropriate to substantiate or supplement information contained in the Proposal, and authorizes the release to the City of any and all information sought in such inquiry or investigation. Each Proposer certifies that the information contained in the Proposal is true,accurate and complete,to the best of its knowledge,information,and belief. Notwithstanding the foregoing or anything contained in the solicitation, all Proposers agree that in the event of a final unappealable judgment by a court of competent jurisdiction which imposes on the City any liability arising out of this solicitation, or any response thereto, or any action or inaction by the City with respect thereto, such liability shall be limited to $10,000.00 as agreed-upon and liquidated damages. The previous sentence, however, shall not be construed to circumvent any of the other provisions of this Disclosure and Disclaimer which imposes no liability on the City. In the event of any differences in language between this Disclosure and Disclaimer and the balance of the solicitation, it is understood that the provisions of this Disclosure and Disclaimer shall always govern. The solicitation and any disputes arising from the solicitation shall be governed by and construed in accordance with the laws of the State of Florida. 12 Page 1151 of 1751 I hereby certify that: I, as an authorized agent of the Proposer , am submitting the following information as my firm's proposal; Proposer agrees to complete and unconditional acceptance of the terms and conditions of this document,inclusive of this solicitation,all attachments,exhibits and appendices and the contents of any Addenda released hereto, and the Disclosure and Disclaimer Statement;proposer agrees to be bound to any and all specifications,terms and conditions contained in the solicitation, and any released Addenda and understand that the following are requirements of this solicitation and failure to comply will result in disqualification of proposal submitted; Proposer has not divulged,discussed,or compared the proposal with other Proposals and has not colluded with any other proposer or party to any other proposal;proposer acknowledges that all Information contained herein is part of the public domain as defined by the State of Florida Sunshine and Public Records Laws; all responses, data and information contained in this proposal, inclusive of the Statement of Qualifications Certification,Questionnaire and Requirements Affidavit are true and accurate. Name of Proposer'a Authorized Representative: Tale of Proposer's Authorized Representative: Michael A Lefkowitz Pres.,Etite Consulting Services.Inc.D/B/A ECS Business.Services Signature of Proposer's Authorized Re•r• n five: Date; ic le ? oss l`�'�jvlvlfSSj% r FF91391f State of FLORIDA '*' Aupust2r•2919 'IRES .4County of r: N, 61' •'��jDubfic..$tape°.• r,r,rrrtr,s,�, On thisl r/day of Ati6 _,2018 Michael Letkowltz who personally appeared before me,stated that he is the President of ECS Business Services,a corporation,and that the instrument was signed in behalf of the said corporation by authority of its board of directors and acknowledged said instrument to be its voluntary act and deed.Before me: Notary Pub or the State of Florida My Commission Expires:RVG 27, ?Di/ . 13 Page 1152 of 1751 SECTION 1.3 MINIMUM QUALIFICATIONS REQUIREMENTS (APPENDIX C) 14 Page 1153 of 1751 C.1. Minimum Eligibility Requirements 1. ECS has been in business for 19 years. ECS has been providing auditing services for water revenues, including stormwater revenues, as well as, general utility auditing services for 15+years. Submittal requirement: Client Name: Brickell Station Lofts Client Contact: Harold Concepcion Telephone: 786.552.8358 Email: Harold@MiamiDade.Gov Description of Services: Reviewed, analyzed and optimized multi-year water and sewer billings for two consecutive owners of property. Identified billing errors (billed on much higher commercial rates versus the correct multi- family based Miami Dade water/sewer rates). Obtained a 48 month refund in excess of$80,000. ECS reduced the monthly billings, going forward, by over $2500 per month. Term of Engagement: July 2013 —April 2016 15 Page 1154 of 1751 TAB 2 EXPERIENCE AND QUALIFICATIONS 16 Page 1155 of 1751 SECTION 2.1 QUALIFICATIONS OF PROPOSING FIRM ECS Business Services was started by Michael Lefkowitz, President of ECS, 19 years ago as a commercial cost control and utility audit specialist. Along with his team of professionals, Mr. Lefkowitz relies on his background in hotel management, along with various corporate endeavors, to provide his clients with the broadest array of cost control and recovery options. ECS is a specialist in billing analysis for water, sewer and stormwater revenues. ECS has been performing forensic audits for the purpose of recovering erroneous billings for water/sewer and stormwater metering for over 15 years. Within the past 5 years, ECS has handled the accounts of many clients such as those listed in 2.11 below. 17 Page 1156 of 1751 2.11 PROJECT DETAILS —THREE (3) CLIENTS Client 1 Project Description: 4770 Condominium Storm Water Fee Analysis Client name: 4770 Condominium Association Client contact: Albert Galbut Telephone: 305.674.4848 Email: agalbut@hudcap.com Private Office Condominium Years: March 2017-present Terms of Engagement: 36 months Details/Outcome: Reviewed, analyzed and optimized multi-year water and sewer billings. ECS staff identified a discrepancy in monthly stormwater fee billings resulting in a 36 month refund of$25,641 and savings, going forward, in excess of$700 month. Client 2 Project Description: Loft Downtown Water/Sewer Billing Analysis Client name: Loft Downtown Condominium Client contact: Melissa Diaz Phone: 305.70437633 Email: Mediaz@kwpmc.com Private Mixed-Use Condominium Years: November 2014- October 2017 Terms of Engagement: 36 months Details/Outcome: Reviewed, analyzed and optimized multi-year water and sewer billings. ECS staff identified a discrepancy in water/sewer billing based on water usage for a 496 unit condominium. Client was billed based on NRC (non-residential customer) rates versus MFD (multi-family dwelling as a result of a small office on the premises. ECS oversaw the installation of a new water meter servicing the office thereby enabling the client to save in excess of$30,000 per month on its water/sewer billings 18 Page 1157 of 1751 Client 3 Project Description: Galleon Condominium Water/Sewer Billing Analysis Client name: The Galleon Condominium Client contact: Mike Mattice Telephone: 954.563.2497 Email: manager@thegalleon.org Private Condominium Years: November 2016— March 17 Terms of Engagement: six months, recovery only Details/Outcome: Reviewed, analyzed and optimized multi-year water and sewer billings. ECS staff identified a discrepancy in the monthly water/sewer billings based on the incorrect number of units used in the calculations of the tiered billing methodology for Ft. Lauderdale water and sewer tariff. This resulted in a 48 month refund of over $100,000 along with savings, going forward, of close to $3000 per month. 19 Page 1158 of 1751 2.2 QUALIFICATIONS OF PROPOSER TEAM Team Members Michael Lefkowitz, President ECS Business Services Sam Zamacona, ECS Water Consultant 20 Page 1159 of 1751 MICHAEL A. LEFKOWITZ 2990 FLAMINGO DRIVE,MIAMI BEACH 33140 1305.345.3407 I MICHAEL@ECSSAVES.COM EDUCATION J.D. 11986 I UNIVERSITY OF MIAMI SCHOOL OF LAW B.S. 11973 I CITY COLLEGE OF NEW YORK • MAJOR: MATH, SUMMA CUM LAUDE PROFESSIONAL WORK EXPERIENCE PRESIDENT I ECS BUSINESS SERVICES 11999 - PRESENT 5050 BISCAYNE BOULEVARD, MIAMI, FLORIDA 33137 786.220.9250 • DEVELOPED, OWN, OPERATE, MANAGE, AND DIRECT ALL ASPECTS OF SUCCESSFUL NATIONWIDE UTILITY AUDITING COMPANY. ECS OBJECTIVE IS TO IDENTIFY AND CORRECT BILLING ERRORS FOR ITS CLIENTS IN A VARIETY OF SERVICE AREAS, SUCH AS: WATER, SEWER, GAS, ELECTRIC, TELECOM, ELEVATOR, SHIPPING, STORM-WATER FEES, MUNICIPAL FEES (TAXES AND FRANCHISE FEES)AND SURCHARGES.ECS CLIENTS ARE BUSINESSES, HOTELS, HEALTHCARE FACILITIES, MULTIFAMILY DWELLINGS AND CONDOMINIUMS. I HAVE PERSONALLY DEVELOPED TEMPLATES AND COMPUTER MODELS TO ANALYZE AND EVALUATE USAGE AND BILLING,TAKING INTO ACCOUNT MARKET VALUE, CONTRACT TERMS AND UNIQUE RATE STRUCTURES OF EACH CLIENT. MANAGING PARTNER I DUNKIN DONUTS FRANCHISE 12001-2005 • RESPONSIBLE FOR DAY TO DAY OPERATIONS OF 4 STORE DUNKIN DONUTS FRANCHISE. PARTNER AND GENERAL MANAGER I CROWN HOTEL/RAMADA RESORT MIAMI BEACH I 1973-1985, 1992-1999 • OPERATED CROWN HOTEL AND SUBSEQUENTLY RAMADA FRANCHISE RESORT. CHARGED WITH OVERSEEING ALL OPERATIONS OF THE FULL SERVICE 250 ROOM HOTEL. FACILITY MANAGER OF TWO OTHER HOTELS.THE THREE HOTELS COMPRISED OVER I000 GUEST ROOMS. FOCUSED ON DEVELOPING METHODS OF SAVING MONEY THRU CLOSE ANALYSIS OF VARIABLE AND FIXED EXPENSES. 21 Page 1160 of 1751 Samuel Zamacona Jr, El Civil ireeri, Experience UriiversityoflvliamiMr. Zamacone has five years directing municipal Public Works operations with exemplary Eng}neerdnternCertifica customer service;Eight sears sub consulting local coastal municipalities with Public Works • No:1100006117 Department Operations; Ten years experience directing'construction'of a 13.2 Million dollar 2/4/210 .(State of Florida). historic building in downtow Iv ami,directing Cit<jmandated repairs of a 506 Unit Condominium in North Bay.Village,comrneicial retail office space.constrrictioi restaurant construction in North Storm water-Erosion,aid:;, Bay Village;and restaurant'construction in Miami Beach;Four years of Expert Witness assisting Sediment.Control Inspector` City Attorneys in the.Florida Third District Court and personal;attorness in the Eleventh Judicial. Ceitificate NO':6478 Circuit of Florida.Five years ofexperience in highway and transportation related design. 2125/2004(FL Dept His municipal career includes design,implementation and Maintenance of infrastructure including Envirormrental Protectionj< water,wastewater, storm water, saratation and recycling:.collection system, public.right of way maintenance including landscaping,parks and Cityproperires. OSHAHazardovs Waste: Optimized'the routes and,schedule of the Village s waste management collection system and Operations and- Envergency coordinated the recycling service'redo lined bythe County. Response Certificate' Maintained all Village properties including City Hall, Police Department Dispatch and Public June,-2010,3312 Works Complex,all Village Parks and all public right-of-ways including:all landscaped medians, Code;Enforcement swells andbulb outs. • • • He reviewed all plans submitted to the Building Department and performed Public Works and bond Certificate Ear e1.3II,#1342;' • pectins before and after construction work was completed in the private and public right-of- Levell,#1415.7.March 2010; Five Years Directing Public; Other projects include.the iinplementation of a Minibus Circulato4 the design and construction. Works Department management of traffic calming bulb outs with landscaping and brick paver pedestrian cross walks, Operations the construction management of six lane State Road 934 beautification improvements. The construction mamgement•of a new waste water force-main with three directional bores across Eight;fears Consulting Local Biscayne Bay from North Bay Village to Cityof Miami. MunicipalitreswithPublic" 'Major improvements performed to the wastewater system include.pimp station ,electrical Works Department: improvements, including SCADA systems, pump replacements and upgrades, point repairs and Operations.. lining of gravitylines'for infiltration&inflow control.' Permitted the cleaning of the'old.'12" subaqueous force main and penfonned Underwater and. Ten;Years of Cons•truction directienalbore repairs. Management "` Permitted the redirection of City Hall pump station to connect to the'new west bound"sewer main'as Five'Yearsof Transportation part of the.SanitarySewer Evaluation Study. Engiiteeririg Inspected the water distribution system and performed leak detection survey,water laterals and fire hydrants were replaced.Managed the Clean Water.Ac't Program for the Village.He'coordinated Experience with FDOT-. erne rge racy repairs'of broken water,sewer,storm water pipes and reported inside its to all,required. Districts 4 and •6 ERR County,State and Federal agencies: j tyjects;Policies aid:. The construction of a water front park with playground,exercise equipment,picnic tables,exercise Procedures,:•Plans•Review path,bnickpaGer walkwayand look-out shelter in West Dr fundedbythe_Florida Inland Navigation Florida E ire rgency: D •istrict. PrepanedrwssAssocratron The installation of two emergency generators forthe old Police and Fire Department complex and. Member • the new temporaryCityHallcomplex,citywide sidewalkrepairs and ADA,curb ramp construction, the installation of wheelchair lift for ADA access to the PD DispatchfPublic-Works Building: Contact: The demolition of old City Hall/PD/Fire Department complex and the interior build-out of the 7901 Hispanola:Aie#10:13.` temporary City.Hall.complex in.a commercialleased'space. Created the global positioned North Bay:Village.FL 33141 electronic wastewater system plan (DERM mandated project) and incorporated the.entire Ph:(786)657-6247 underground utility system in a GIS'server. Fax:(305)472-3183 He created and managed the entire transliortation and transit program in North Bay V illage funded. sant zamaconatyahoo.com: by the CITE and local option gas tax,as well as a wastewater system and storm water system improvement Loans. He also represented the City in the Local Mitigation Strategy Working Group. During fix ail year 105 Gone ma Bush awarded the City$150,000.00 for storm drainage improvements thanks to tle.Community Budget Issue Request made by Mr.Zamacom.Inspections of the entire storm drainage system and repairs of a deep injection. Storm water system were completed. In 2013 Governor Rock Scott awarded the City$600,000.00 for arlrlitional storm drainage improvements recite Ste dbyMr.Zamacona. He has served as Village liaison for County, State and Federal regulating agencies, including the Florida Department of Emdronmental'Protection Agency,'the 'Department of Environmental Resource Management, the Citizens .Incepencent' TrarsportationTrust,the Florida'Department ofTranspontation,the Miami-Dade Office.of Emergency Whinge ment,the Federal Highway'Adrninistration, the Department of Homeland Security,the Federal Emergency Management Admuustration and the Florida Health Department.Maintaining a good'cooperative relation with these agencies has been a priority Created monthly, quarterly and annual water,sewer,storm water,sanitation and transportation reports for the appropriate regulating agencies. He created and managed the Prialic Works Budget. He supervisedpersormeland increasedteam work and errgaloyee=rah. Roadway Project Mmrcc�gemer.t.Mr.Zamacona's career includes design of sign and pavement markings,advanced maintenance of traffic schemes,drainage arelysis,as-well as madwayplans detailing and preparation He has extensive knowledge of FDOT CADD software and the following computer pogram s, MicroStation,Geopalr,ArcView all ArcGIS. 22 Page 1161 of 1751 TAB 3 APPROACH AND METHODOLOGY 23 Page 1162 of 1751 SECTION 3.1 WATER AND SEWER ANALYSIS • Review Appropriate CMB Codes, Florida Statutes • Divide CMB into 6 zones for ease of evaluation, see map attached 5th Street and below 5th Street to Lincoln Road - East of Alton 5th Street to Lincoln Road —West of Alton Lincoln Road —41st Street 41St Street— 63rd Street 63rd Street— border with Surfside • Obtain all data with actual customer water and sewer bills from the City of Miami Beach Utility Billing • Begin analysis with large multi-family dwellings, (apartments and condominiums), as there exists a 48 month Statute of Limitations on collecting revenue lost or unbilled revenue. Then move to commercial properties, followed by SFR's. • Check for meter accuracy, identify meter reading anomalies (including the 200+ Miami Beach sub-meters), verify all active meters are being billed to appropriate accounts and identify theft of water or sewer services (including fire lines). • Reconcile customer accounts by identifying water and sewer billing anomalies and/or billing undercharges pursuant to the City of Miami Beach's established water and sewer billing protocols and tariffs. • Report findings to employees in Utility Billing and Finance. • Present study analyzing findings with financial report indicating amount of lost revenue. • Present recommendations and employee training plan in order to improve the accuracy of CMB water/sewer billing revenue methodology going forward. 24 Page 1163 of 1751 SECTION 3.2 STORMWATER ANALYSIS • Review Appropriate CMB Codes, Florida Statutes. • Divide CMB into 6 zones for ease of evaluation, see map attached. 5th Street and below 5th Street to Lincoln Road - East of Alton 5th Street to Lincoln Road —West of Alton Lincoln Road —41St Street 41St Street— 63rd. Street 63' Street— border with Surfside • Obtain all billed Stormwater data from City of Miami Beach Utility Billing. • Begin analysis with large multi-family dwellings, (apartments and condominiums), as there exists a 48 month Statute of Limitations on collecting revenue lost or unbilled revenue. Then move to commercial properties, followed by SFR's. • Reconcile customer accounts by identifying Stormwater billing anomalies and/or billing undercharges pursuant to the City of Miami Beach's established stormwater billing protocols and rates. • Report all findings to appropriate municipal employees in Utility Billing and Finance. • Present study analyzing findings with financial reporting indicating the amount of lost revenue. • Present recommendations and employee training plan in order to improve the accuracy of CMB stormwater billing revenue methodology going forward. 25 Page 1164 of 1751 SECTION 3.3 FRANCHISE FEES, LOCAL TAXES, AND INTERGOVERNMENTAL REVENUES ANALYSIS • Review applicable and appropriate Florida statutes, Florida Administrative Code ("FAC"), County Codes and Regulations, and City of Miami Beach Codes and Regulations • Review all franchise fee and revenue sharing agreements with City of Miami Beach municipal partners and vendors. • Determine if 3rd party partners and/or vendors are charging and collecting the contracted amounts for franchise fees, utility taxes and shared revenue on behalf of the City of Miami Beach pursuant to the municipal statutes and codes, and pursuant to the franchise fee and other shared revenue agreements • Audit all monthly Miami Beach energy, telecom, and waste customer billings, in order to verify and identify if the correct amount of utility franchise fees and taxes are being charged, (ie. the lost revenue to the City of Miami Beach). • In order to verify the correct amount of intergovernmental revenues are indeed being charged (ie. the lost revenue), the proposer must audit all the sources of those revenues • Report findings to the employees in the Utility Billing and Finance • Present study analyzing the findings with financial reports indicating the amount of lost revenue • Present recommendations and employee training plan in order to improve the accuracy of the City of Miami Beach revenue in the areas of franchise fees, utility taxers and intergovernmental revenues. 26 Page 1165 of 1751 TAB 4 REVENUE PROPOSAL 27 Page 1166 of 1751 i, i 1 APPENDIX D REVENUE PROPOSAL FIRM !i Failure to submit the Revenue Proposal Form,in its entirety and fully executed,by the deacllne established for the receipt of proposals wil result In proposal being deemed non-responsive and being rejected. Proposer affirms that the Proposed Revenue Sharing Rates sta ed on the Revenue Proposal Form are inclusive of all costs borne by the Proposer relating to The scope o the project,and Proposer affirms that no claim will be,made on account of any increase in research costs,wages, material prices,delivery delays, taxes,insurance,cost indexes,or on any other account. The Revenue Proposal Form shall be completed mechanically or, if manually, in ink. Revenue Proposal Form completed in pencil shall be deemed non-responsive. All corrections on the Revenue Proposal Form shall be initialed. Proposed Gross, Net Revenue Description; Revenue. Savings, to the City' Sharing, erorcakulason Rate to the pU`e"'eflyt City. 1. Revenue Share for Cost Savings Realized by the City as a Result of the Revenue 65 % $100,000' $ 65,000 Enhancement Study/Recovery 2. Revenue Share for Cost Savings(Avoidance/Efficiencies Realized by - 67 % $100,000' $ 67,000 the City as a Result of Recommendations for Future Efficiencies 1Total,Net Revenue tothe-City"' $132,000 1Basis for Allocation of Revenue Points. Bidders Affimtation' company: ECS Business Services AuthorizedRepreaentative: Michael Lefkowitz Address: 5050 Biscayne Boulevard, Suite 200 Telephone: 786.220.9250 emit michaelBECssaves.cm AuthorizedRaprosantativo'sSignatur�: )^ (/� 2 •l 4 28 Page 1167 of 1751 TAB 5 PUBLIC BENEFIT 29 Page 1168 of 1751 SECTION 5.1 CONTRIBUTION TO EDUCATIONAL INITIATIVES ECS is a firm believer in supporting the Miami Beach community, our local schools and our educational programming. ECS therefore proposes a yearly contribution of 1.5% of all ECS cleared revenues recognized as a result of this RFP in support thereof. Such contribution to be donated to support the 501(C)(3) educational initiatives of the Mayor and the City Commission, for the length of the RFP contract. 30 Page 1169 of 1751 TAB 6 PROPOSER ADDENDUM TO WATER REVENUE ENHANCEMENT PROPOSAL 31 Page 1170 of 1751 SECTION 6.1 REVENUE ERROR EXAMPLES FOR CITY OF MIAMI BEACH Note: All examples depicted herein are based on the review and analysis of actual City of Miami Beach water billings. The meter sizes, water consumption, number of residential and commercial units, monthly revenue and any identifying information may appear different from the actual monthly billings. 32 Page 1171 of 1751 Example 1. Billing based on incorrect meter size Erroneously billing on a 4" versus a 2" meter will yield a loss of$816 for a single billing cycle on usage of 1,000,000 gallons. 1,000,000 Gallons used in July 2018 1 unit = 100 Gallons; 10,000 units consumed 2" Meter Number of Rate/Unit Total Charge Gallons Block 1 128,000 0.365 467.20 Block 2 128,000 0.481 615.68 Block 3 744,000 0.573 4263.12 Total 2" $5346.00 4" Meter Number of Rate/Unit Total Charge Gallons Block 1 400,000 • 0.365 1460.00 Block 2 400,000 0.481 1924.00 Block 3 200,000 0.573 1146.00 Total 4" $4530.00 $5346 2" meter - $4530 4" meter $816 Lost revenue for a single billing cycle Sewer is billed based on $9.38/1000 gallons, therefore meter size is irrelevant for sewer billing. 33 Page 1172 of 1751 Example 2. Billing domestic water erroneously based on irrigation classification Billing a 2" domestic water meter as an irrigation meter, billed-water only, will result in a loss of$8181.84 for a single billing cycle based on 1,000,000 gallons consumed. 2" meter with 1,000,000 gallons used Water $5346.00 Sewer $9380.00 $9.38 per 1000 gallons TOTAL $14,726.00 2" Irrigation Billing Number of Rate/Unit Total Charge Gallons Block 1 256,000 0.457 1169.92 Block 2 744,000 0.721 5364.24 Total $6534.16 $14726 -$6534 $8181.84 Lost revenue in a single billing cycle 34 Page 1173 of 1751 Example 3. Error due to incorrect property square footage Based on erroneous property-use classification, due to an error in property size, the City of Miami Beach would be losing $582 per month for a single billing cycle. Monthly Stormwater fee = $23.30 per ERU 1 ERU=791 square feet; 1 RU=1 ERU A property originally built as a hotel,situated on a 79,100 sq.ft. lot is billed 79,100/791=100 ERU, or $2330 per month in stormwater fees. However if the lot size is actually 98,875 sq.feet,the monthly stormwater fee should be: 98,875/791= 125 ERU X$23.30/ERU =$2913 per month $2913 —$2330 $582 per month, or $6990, year. Lost Stormwater fee revenue 35 Page 1174 of 1751 SECTION 6.2 CHART OF ACTIVE UTILITY ACCOUNTS CITY OF MIAMI BEACH Active Utility Accounts — City of Miami Beach Total Active Water Accounts APARTMENTS: 1170 STORM ACCOUNTS: 388 CONDO: 1961 COMMERCIAL: 949 RESIDENCIAL: 5784 1IAAA BEACH 36 Page 1175 of 1751 SECTION 6.3 UTILITY REVENUE 2013/14-2016/17 CITY OF MIAMI BEACH 37 Page 1176 of 1751 FRANCHISE FEES AND LOCAL TAX REVENUES FY 2013/14 FY 2014/15 FY 2015/16 FY 2016/17 Actuals Actuals Actuals Actuals OTHER TAXES FRANCHISE TAXES Electricity 7,797,977 7,919,096 7,610,697 7,677,290 Gas 408,123 441,967 456,872 646,147 Cable TV 1,329,178 1,372,642 1,392,053 1,398,555 Subtotal Franchise Taxes 9,535,278 9,733,704 9,459,622 9,721,993 UTILITY TAXES Electricity 10,985,874 10,938,083 11,090,417 11,354,270 Telephone Gas- 3,349,727 3,147,296 2,706,733 2,347,413 People's Gas- 502,250 412,296 393,614 354,669 Companies Fuel 83,452 130,762 142,936 186,882 Oil 580 158 12 137 Subtotal Utility Taxes 14,921,883 14,628,596 14,333,712 14,243,372 TOTAL OTHER TAXES 24,457,161 24,362,300 23,793,334 23,965,365 INTERGOVERNMENTAL REVENUES STATE REVENUE SHARING Sales Tax Proceeds 1,918,240 2,049,525 2,110,334 2,176,552 Local Option Gas Tax (6 cents) 1,000,893 1,053,316 1,044,360 1,078,113 Local Option Gas Tax (3 cents) 395,070 404,691 403,052 822,961 Motor Fuel Tax 657,965 667,599 655,903 679,549 Local Govt Half-Cent Sales Tax 6,441,789 _ 6,793,599 7,014,700 7,023,823 TOTAL INTERGOVERNMENTAL 10,430,386 10,984,100 11,240,638 11,797,176 WATER/SEWER/STORM WATER UTILITIES REVENUES FY 2013/14 FY 2014/15 FY 2015/16 FY 2016/17 Actuals Actuals Actuals Actuals WATER/SEWER/STORM UTILITIES Water 33,476,624 33,950,345 35,526,711 34,275,414 Sewer 36,810,646 42,198,972 45,452,744 50,465,090 Storm Water 11,827,973 21,356,448 1 21,614,593 28,587,321 TOTAL UTILITIES 82,115,243 97,505,765 102,594,048 113,327,825 38 Page 1177 of 1751 FRANCHISE FEES-WASTE FY 2013/14 FY 2014/15 FY 2015/16 FY 2016/17 Actuals Actuals Actuals Actuals FRANCHISE FEES-WASTE FRANCHISE FEES-WASTE Franchis Fees 3,123,036 3,227,219 3,627,523 3,828,333 Franchise Fees- Right-of-Way 358,227 356,727 348,169 390,327 TOTAL UTILITIES 3,481,263 3,583,946 3,975,692 4,218,661 GRAND TOTAL 120,484,053 136,436,111 141,603,712 153,309,026 Page 1178 of 1751 SECTION 6.4 CITY OF MIAMI BEACH WATER RATES 2011/12 - 2017/18 40 Page 1179 of 1751 City of Miami Beach Water/Sewer Rates 2011/12-2014/15 gallons) Fee Fee Fee Fee Fee 2014/15 Water $4.36 $4.36 $4.36 $4.43 $4.65 $0.22 Sewer $6.04 $6.04 $6.34 $7.55 $8.23 $0.68 Combined Fee $10.40 $10.40 $10.70 $11.98 $12.88 $0.90 Monthly Cost to 11,000 Gallon Customer $114.40 $114.40 $117.70 $131.78 $141.68 $9.90 Monthly Cost to 5,000 Gallon Customer $52.00 $52.00 $53.50 $59.90 $64.40 $4.50 41 Page 1180 of 1751 Fee Schedule based on Meter Size 2014-15 Section this Code Description 110-166(a) Minimum service charge: Minimum Monthly Gallons of Service Charge Size of Water (effective for billings Meter per Month on or after October 1,2014 sAl 5,000 22.15 1" 7,000 31.01 1.5° 11,000 48.73 2' 17,000 75.31 3' 40,000 177.20 4' 80,000 354.40 6° 120,000 531.60 8° 200,000 886.00 110-166(b) Water in excess of subsection 110-166(a), shall be as follows: $2.21 per 1,000 gallons, effective with billings on or after October 1, 2000; $2.26 per 1,000 gallons, effective with billings on or after October 1, 2001; $2.31 per 1,000 gallons, effective with billings on or after 42 Page 1181 of 1751 Base Rate+Units X Consumption Charge=Water Charges ".---- Water Charges for Residential Service(Single Family) ` ____ . ---- Water Residential Service Base Water Residential Consumption Meter Size Base Rate Units per Unit w-.75 3/4" $ 7.82 0 to 80 $ 0.283 w-1.00 1" $ 8.16 81 to 160 $ 0.441 w-1.50 1 1/2" $ 8.96 161 to 240 $ 0.562 w-2.00 2" $ 9.76 Above 241 $ 0.697 w-3.00 3" $ 10.24 w-4.00 4" $ 11:80 0 N rn N N O m Water Charges for General Service(Commercial,Multi-Family,Residential,Government;etc.) 1-1 1 c) N o Water General Service Base Water General Consumption ° - - Block 1 $ Block 2 Block 3 v cri Meter Size Base Rate Meter Size .351(per unit) $.463(per unit) $.553(per unit) B. wg.75 wg.75 3/4" $ 7.82 3/4" 0 to 160 161 to 320 over 321 c cu wg1.00 1" $ 16.88 1""• 0 to 400 401 to 800 over 801 3. wg1.50 1 1/2" $ 32.20. 11/2" 0 to 800 801 to 1600 over 1,601 wg2.00 2" $ 50.43 2'" 0 to 1,280 1,281 to 2,560 over 2,561 m wg3.00 3" $ 97.39 3" 0 to 2,560 2,561 to 5,120 over 5,121 z wg4.00 4" $ 151.24 4" 0 to 4,000 4,001 to 8,000 over 8,001 cu wg6.00 6" $ 302.99 6" 0 to 8,000 8,001 to 16,000 over 16,001 '^ wg8.00 8" $ 478.48 8" 0 to 12,800 12,801 to 25,600 over 25,601 wg10.0 10" $ 686.84 10" 0 to 18,400 18,401 to 36,800 over 36,801 _ wg12.0 12" $ 1,269.69 12" 0 to 34,400 34,401 to 68,800 over 68,801 *effective 10/1/2016 w ____ ____. w !' I, 4- '. Base Rate+Units X Consumption Charge=Irrigation Charges Irrigation Charges for Residential Service(Single Family) Irrigation Residential Service Base Irrigation Residential Consumption Meter Size Base Rate Units per Unit ir.75` 3/4" $ 7.82 0 to 160 $ 0.440 ir1.00 lit $ 8.1.6 Above 161 $ 0.697 • ir1.50' 1 1/2" $ 8.96 ir2.00 2" $ 9.76 ir3.00 3" $ 10.24 o N ir4.00 4" $ 11.80 rn ry o am .) Irrigation Charges for General Service(Commercial,Multi-Family Residential,Government,etc.) V cc co w I 0 0o Irrigation General Service Base Irrigation General Consumption w oBlock 1 $ Block 2 I �. i Meter Size Base Rate Meter Size 440(per unit) $.697(per unit) co cn m Ig.75 3/4" $ ' 7.82 3/4" 0 to 320 over 321 °; ig1.00 1" $ 16.88 "1"" 0 to 800 over 801 s ig1.50 1 1/2" $ 32.20 1 1/2" 0 to 1,600 over 1,601 i ig2.00 2" $ 50.43 2" 0 to 2,560 over 2,561 CD ig3.00 3" $ 97.39 3"' 0 to 5,120 over 5,121 7 1g4.00 4" $ 151.24 4" 0 to 8,000 over 8,001co 1g6.00 6" $ 302.99. 6" 0 to 16,000 over 16,001 1g8.00 8" $ 478.48 8"' 0 to 25,600 over 25,601 ig10.0 10" $ 686.84 10" 0 to 36,800 over 36,801 ig12.0 12" $ 1,269.69 12" 0 to 68;800 over 68,801 *effective 10/1/2016 .p • • Base Rate+Units X Consumption Charge=Sewer Charges Sewer Charges for Residential Service(Single Family) Sewer Residential Service Base Sewer Residential Consumption Meter Size Base Rate Units per Unit sewer All Meter Sizes I $ 8.45 1 jAll Units I $ 0.902 I Sewer Charges for General Service(Commercial,Multi-Family Residential,Government,etc.) o rn N O Sewer General Service Base Sewer General Consumption Meter Size Base Rate Units per Unit co sg.75 3/4" $ 8.45 IAII Units $ 0.902 1 o sg1.00 1" $ 18.88 E co sg1.50 11/2" $ 36.25 3 o sg2.00 2" $ 57.10 -. sg3.00 3" $ 112.70 ni sg4.00 4" $ 175.25 s sg6.00 6" $ 349.00 c sg8.00 8" $ 557.50 m . sg10.0 10" $ 800.75 z sg12.0 12' $ 1,495.75 roN Stormwater Units X Stormwater Rate=Stormwater Utility Service ' Stormwater Charges per ERU Stormwater Utility Service I $22.67 I 'effective 10/1/2016 44. Ln ti Base Rate+Units X Consumption Charge=Water Charges Water Charges for Residential Service(Single Family) Water Residential Service Base Water Residential Consumption Meter Size Base Rate 1 Units per Unit w-.75 3/4" $ 8.04 0 to 80 ' $ 0.297 ^o w-1.00 1" $ 8.39 81 to 160 $ 0.459 w-1.50 1 1/2" $ 9.21 161 to 240 $ 0.583 0 w-2.00 2" $ 10.03 Above 241 $ 0.722 N oo W-3.00 3" $ 10.53 r? cQ w-4.00 4" $ 12.13 o °CD - - , CT) oWater Charges for General Service(Commercial,Multi-Family Residential,Government,etc.) . co co v o, n 7- Water General Service Base Water General Consumption • Block 1 $ Block 2 Block 3 Meter Size Base Rate Meter Size .365(per unit) $.481(per unit) $.573(per unit) xi wg.75 3/4" $ 8.04 3/4" 0 to 160 161 to 320 over 321 r-r wg1.00 1" $ 17.35 1" 0 to 400 401 to 800 over 801 v) wg1.50 1 1/2" $ 33.10 1 1/2" 0 to 800 801 to 1600 over 1,601 wg2.00 2" $ 51.84 2" 0 to 1,280 1,281 to 2,560 over 2,561 wg3.00 3" $ 100.12 3" 0 to 2,560 2,561 to 5,120 over 5,121 wg4.00 4" $ 155.48 4" 0 to 4,000 4,001 to 8,000 over 8,001 wg6.00 6" $ 311.48 6" 0 to 8,000 8,001 to 16,000 over 16,001 wg8.00 8" $ 491.89- 8" 0 to 12,800 12,801 to 25,600 over 25,601 wg10.0 10" $ 706.09 10" 0 to 18,400 18,401 to 36,800 over 36,801 wg12.0 12" $ 1,305.27 12" 0 to 34,400 34,401 to 68,800 over 68,801 effective 10/1/2017 rn Base Rate+Units X Consumption Charge=Irrigation Charges Irrigation Charges for Residential Service(Single Family) Irrigation Residential Service Base Irrigation Residential Consumption Meter Size Base Rate Units per Unit ir.75 3/4" $ 8.04 0 to 160 $ 0.457 ir1.00 1" $ 8.39 Above 161 $ • 0.721 i r1.50 11/2" $ 9.21 No i r2.00 2" $ 10.03 ir3.00 3" $ 10.53 0 ir4.00 4" $ 12.13 oo 00 n v o irrigation Charges for General Service(Commercial,Multi-Family Residential,Government,etc.) 0 ca m Irrigation General Service Base Irrigation General Consumption 3. rn o Block 1 $ Block 2 rO7n Meter Size Base Rate Meter Size .457(per unit) $.721(per unit) 3 al ig.75 3/4" $ 8.04 3/4" 0 to 320 over 321 ig1.00 1" $ 17.35 1" 0 to 800 over 801 co ig1.50 1 1/2" $ 33.10 1 1/2" 0 to 1,600 over 1,601 z ig2.00 2" $ 51.84 2" 0 to 2,560 over 2,561 m ig3.00 3" $ 100.12 3" 0 to 5,120 over 5,121 `, ig4.00 4" $ 155.48 4" 0 to 8,000 over 8,001 ig6.00 6" $ 311.48 6" 0 to 16,000 over 16,001 ig8.00 8" $ 491.89 8" 0 to 25,600 over 25,601 ig10.0 10" $ 706.09 10" 0 to 36,800 over 36,801 ig12.0 12" $ 1,305.27 12" 0 to 68,800 over 68,801 *effective 10/1/2017 -.4 • Base Rate+Units X Consumption Charge=Sewer Charges Sewer Charges for Residential Service(Single Family) Sewer Residential Service Base Sewer Residential Consumption Meter Size I Base Rate Units per Unit sewer All Meter Sizes I $ 8.69 I All Units 1 $ 0.938.I N O Sewer Charges for General Service(Commercial,Multi-Family Residential,Government,etc.) N O • N 0o Sewer General Service Base Sewer General Consumption r? - Meter Size Base Rate Units per Unit o 0 o sg.75 3/4" $ 8.69 IAll Units $ 0.938 K sg1.00 1" $ 19.40 co -,1 sg1.50 1 1/2" $ 37.27 — o sg2.00 2" 5 58.70 v sg3.00 3" $ 115.86 cn sg4.00 4" $ 180.16 sg6.00 6" $ 358.78 sg8.00 8" $ 573.12 pa CU sg10.0 10" $ 823.19 sg12.0 12" $ 1,537.66 Stormwater Units X Stormwater Rate=Stormwater Utility Service Stormwater Charges per ERU Stormwater.Utility Service 1 $23.30 ' *effective 10/1/2017 .A 00 SECTION 6.6 CITY OF MIAMI BEACH STORMWATER DEFINITION CITY OF MIAMI BEACH STORMWATER RATES 201213 - 201718 49 Page 1188 of 1751 Definition of ERU in Stormwater Code ERU (equivalent residential usage unit) means the statistically estimated average of impervious area of residential developed properties per dwelling unit within the city. This estimated average (which equals 791 square feet) is calculated by dividing the total estimated impervious area of residential properties by the estimated total number of dwelling units. CMB Ord. No. 96-3051, § 111(45-30), 9-11-96 City of Miami Beach Historical Stormwater Rates For residential units 1 Residential Unit = 1 ERU. Oct 2012—Oct 2013 $9.06 per ERU Oct 2013—Oct 2014 $9.06 per ERU Oct 2014—Oct 2015 $16.67 per ERU Oct 2015—Oct 2016 $16.67 per ERU Oct 2016—Oct 2017 $22.67 per ERU Oct 2017—Oct 2018 $23.30 per ERU 50 •Page 1189 of 1751 SECTION 6.6 STORMWATER UTILITY CODE • 51 Page 1190 of 1751 ARTICLE III.-STORMWATER UTILITY Sec. 110-106.-Intent and purpose. As authorized pursuant to F.S. §§ 403.0891 and 403.0893, a stormwater utility is hereby created consistent with the city's comprehensive plan, and stormwater utility fees are hereby established to plan, construct, operate and maintain a stormwater management system. The stormwater management system is the system designed and constructed or implemented to control discharges necessitated by rainfall events, incorporating methods to collect, convey, store, absorb, inhibit, treat, use or reuse water to prevent or reduce flooding, overdrainage, environmental degradation and water pollution or otherwise affect the quantity and quality of discharges from the system. The stormwater utility is the funding of the stormwater management system by assessing the cost of the program to the beneficiaries based on their relative contribution to its need. It is operated as a typical utility that bills services regularly, similar to water and wastewater services. (Ord.No. 96-3051, § III(45-30), 9-11-96) Sec. 110-107.-Definitions. The following words, terms and phrases, when used in this article, shall have the meanings ascribed to them in this section, except where the context clearly indicates a different meaning: BMP (best management practice) means any stormwater treatment facility, including but not limited to a drainage well, exfiltration basin, grass swale, retention pond, or detention pond, installed according to accepted engineering design criteria for the purpose of reducing the discharge of pollutants. Developed property means any parcel of land that contains an impervious area. Dwelling means any building that is wholly or partly used or intended to be used for living, sleeping, cooking and eating. Dwelling unit means a room or group of rooms, occupied or intended to be occupied as separate living quarters by one family with independent cooking and sleeping facilities. ERU (equivalent residential usage unit) means the statistically estimated average of impervious area of residential developed properties per dwelling unit within the city. This estimated average (which equals 791 square feet) is calculated by dividing the total estimated impervious area of residential properties by the estimated total number of dwelling units. Impervious area means the horizontal ground surface that is not readily penetrated by rainwater. This shall include but is not limited to all structures, slabs, patios, porches, driveways, sidewalks, parking areas, athletic courts and decks. Mixed use developed property means any parcel of land with impervious area that contains dwellings or dwelling units and also serves nonresidential purposes. Nonresidential developed property means any parcel of land with impervious area that does not contain only dwellings or dwelling units. Residential developed property means any parcel of land with impervious area that contains only dwellings or dwelling units. Storm water means the surface water runoff that results from rainfall. Storm water infrastructure means the structural, nonstructural, or natural features of a parcel of land or watershed that collect, convey, store, absorb, inhibit, treat, use, reuse, or otherwise affect the quality or quantity of stormwater. Stormwater utility fund or fund means that separate account established by the city for the deposit and use of all stormwater utility fees collected. (Ord.No. 96-3051, § III(45-31), 9-11-96) Cross reference—Definitions generally, § 1-2. Sec. 110-108.-Application of article. The provisions of this article and all sections of this chapter applicable to the stormwater utility shall apply to all properties within the city. 52 Page 1191 of 1751 (Ord.No. 96-3051, § III(45-32), 9-11-96) Sec. 110-109.-Stormwater utility fees. (a) A stormwater utility fee is hereby assessed against each property within the city. To assess the foregoing fee against each property within the city, the public works department shall establish an account for each property (or each use thereon) based upon existing city utility accounts, applications for service, and county tax assessor property information or other ownership records. (b) For the purpose of this article, each dwelling unit is assigned one ERU. For properties which do not contain a dwelling unit (i.e. nonresidential developed properties), the ERU is calculated by dividing the impervious area on the property by 791 square feet (e.g., a nonresidential developed property containing 1,582 square feet of impervious area is equivalent to 2 ERUs.) For purposes of calculating ERUs for mixed-use developed properties, the number of ERUs for each property shall be calculated by adding the number of ERUs for dwelling units on the property plus the number of ERUs attributable to that portion of the property not used for dwelling units. With respect to ERUs for nonresidential developed property and that portion of the property in mixed use developed property not used for dwelling units, a stormwater account shall be established based upon each separate use. If more than one nonresidential account is established with respect to such nonresidential or mixed use properties, the ERUs shall reflect the ratio of square feet attributable to each use in relation to the total square feet attributable to that portion of the property not used for dwelling units. (c) The fee assessed against each account shall be determined by multiplying the stormwater utility service charge as specified in appendix A by the number of ERUs for each account. The amount of such fee shall be shown as a separate item on water bills (or as shown on a stormwater utility bill if no water bill is issued)and shall be paid by the owner, tenant or occupant in possession of the premises at the same time and in the same manner as is provided in this chapter for the payment of water bills. (d) For the purpose of calculating stormwater utility fees, the calculation of ERUs is based upon property usage. The property usage shall be determined by the public works department based on but not be limited by state and county land use codes, occupational licenses, and site inspections. (e) Any authorized representative of the public works department shall have free access to the properties at any reasonable time for the purpose of determining property usage for the purpose of calculating stormwater utility fees and obtaining billing account information. (f) The number of ERUs calculated for each account shall be rounded up to the nearest whole number. (g) The minimum charge assessed against each property shall be one ERU. (h) The fees collected by the city with respect to the stormwater utility, together with investment earnings thereon, shall be deposited in the stormwater utility fund and shall be used exclusively for planning, constructing, financing, operating and maintaining the stormwater utility and the infrastructure of the stormwater management system. The city may pledge such fees as security for indebtedness incurred by it in connection with the stormwater utility and the stormwater management system. (Ord. No. 96-3051, § III(45-33), 9-11-96) Sec. 110-110.-Stormwater utility fee reductions. (a) Fee reductions, as specified below, are available for nonresidential developed properties meeting the following criteria: (1) A fee reduction of 50 percent shall be applied to that portion of the property meeting the following criterion: The property is subject to a valid National Pollutant Discharge Elimination System (NPDES) stormwater discharge permit which drains to waters of the United States, as defined by the U.S. Environmental Protection Agency. (2) A fee reduction of 50 percent shall be applied to that portion of the property meeting the following criterion: The property is served by privately owned and maintained BMPs that are or would be required for development under current applicable state, county and city criteria capturing a volume equal to the maximum of: a. (2.50 inches)times (the impervious fraction of the area draining to the BMP)times (the area draining to the BMP); or 53 Page 1192 of 1751 b. (1.00 inch)times (the area draining to the BMP). (3) A fee reduction of 50 percent of the volume fraction shall be applied to that portion of the property meeting the following criterion: The property is served by privately owned and maintained BMPs that are or would be required for development under current applicable state, county, and city criteria capturing a volume less than that in subsection (2)of this section. For purposes hereof"volume fraction" equals (provided volume) divided by (required volume pursuant to subsection (b)of this section). (b) In order to apply for a fee reduction, property owners must submit a completed affidavit/application, in a form to be established by the director of public works, to the public works department. Upon verification by a representative of the city that the above criteria have been satisfied and the property owner is entitled to a fee reduction, fee reductions shall be applied, retroactive to the date of the application. (Ord.No. 96-3051, § 3(45-34), 9-11-96) Sec. 110-111.-Authority to manage. (a) The public works department is authorized and reserves the right, at its option, to determine and prescribe the requirements of the stormwater management system, including all components of the infrastructure, and all necessary or desirable alterations, repairs and extensions to manage and control stormwater runoff, provided such action serves a public purpose. (b) The city and the public works department shall not make any guarantee as to the amount of stormwater runoff managed by the stormwater management system, the time intervals required to effectuate such management of runoff, or any other aspect of the stormwater management system and the management of runoff, and shall not be, under any circumstances, held liable for loss, damage or adverse consequences suffered by or to the owner or his property arising out of a deficiency or failure in the stormwater utility. (Ord.No. 96-3051, § 3(45-35), 9-11-96) Sec. 110-112.-Notices. (a) If there is any change in ownership or occupancy of any premises connected to the system, the public works department shall be immediately notified in writing of such change, giving in such notice the name and address of the new owner or occupant. The use of utility services shall be deemed and construed to be an acceptance by a new owner or occupant of the obligations of the preceding owner, including the obligation to pay all stormwater utility fees, to the city. If any owner fails to notify the public works department in writing of a change in ownership or occupancy of any premises for stormwater utility service, such owner shall continue to be liable to the city for all fees accrued and accruing for such service until a new account is established for the new owner or occupant. However, the foregoing provision shall not preclude the public works department from also demanding from the new owner or occupant the payment of all or any fees that shall, at the timeof such demand, be unpaid or unsecured, without regard to whether the same accrued prior or subsequent to such change in ownership or occupancy. In no case of change of ownership shall the preceding owner be released from any contract obligations to the public works department accruing prior to the establishment of a new account for the new owner or occupant, except at the option of the public works department, evidenced by a written release from the city. Any notice of change in ownership or occupancy of any premises connected to the city's water system pursuant to section 110-36 shall be deemed sufficient to satisfy the notice of requirement of this section, and the change shall be applicable to the stormwater utility account for the premises. (Ord.No. 96-3051, § 3(45-36), 9-11-96) Sec. 110-113.-Enforcement; penalties. No person shall interfere or tamper, whether by act of commission or omission, with the stormwater management system, or with manholes, catch basins, drainage wells, French drains, service pipes, or with any appliance of the public works department or with any appliance or component of the stormwater management infrastructure, that was or is a part of the stormwater management system, or was or is required by the public works department for controlling or regulating stormwater, and the stormwater management system. Any interference or tampering prohibited by the foregoing sentence shall constitute a violation of this article and shall be subject to the penalty, including the criminal penalty, set forth in section 102-377. For the purpose of this section, any interference or tampering with any appliance or component of the 54 Page 1193 of 1751 infrastructure used for controlling or regulating the stormwater and stormwater management system, shall be construed and taken to be the act of the owners or consumers at the premises. (Ord.No. 96-3051, § 3(45-37), 9-11-96) Secs. 110-114-110-145.-Reserved. 55 Page 1194 of 1751 SECTION 6.7 CITY OF MIAMI BEACH VENDOR FEES; REVENUE SCHEDULE 56 Page 1195 of 1751 Record Account Description 2017 Actual 2016 Actual -13'011-8000-314100.00-302-388.00.00-00- Utility Tax-Fla Power&Light. . (054,269.87), (11,090;416.91) FLORIDA POWER LIGHT :17(11)11-8000-31415.0-06-329-380-004-00- CST Teiecop1municatwns (2,347,41319)' (2706,732.57) 171: CST Telecommunications `G &011-8000-314420-_00-302-301-00-00.00- Utility Tax-peoples Gas (354,569.14) (393,614.25) 0 People Gas 7 011173. -8000-314401=00-302-301-00-00-00 Utility Tax-Gas - - (186,882.39) _ (142,936.48) INFINITE ENERGY INC HOME GAS CORP-UT —• WALGREENS CO GAS SOUTH LLC fD AM ERIGAS PETRO LANE LP CI 17 TIGER NATURAL GAS coSUBURBAN PROPANE L.P. fD RADIANT OIL CO-UT fD co INTERCONN RESOURCES LLC cn SUNGAS CORP.OF FL.-UT 0 - O 0 -"'7I DOLPHIN GAS SYSTEM-UT c i FLORIDA PROPANE EXCHANGE CORP CDD TROPIC OIL COMPANY-UT FERRELLGAS,LP 73 fD FLORIDA POWER LIGHT - N SUNGAS CORP.OF FL.- CD I&0 GARCIA ENTERPRISES C SUNGAS SERVICES COMPANY fD Cr) :47.011-8000-335123.00-306.320-00-00.00 Sales Tax P_rocee_ds : _ (2,176,551.66) (2,110;333.59) = - Sales Tax Proceeds CD O. 4 011-8000-312410-00.301-311.00-00-00- Local Option Gas Tax 6_Cents • (1,078;113.19)-, (1044,360.11) C Local Option Gas Tax-6 Cents __ (p . 46 011-8000-335122=00-3.06-320-00-00.00- Motor Fuel Tax _ • (679,549.39) (655,902.88) Motor Fuel Tax trtV 269 011-8000-313550-00-329-380-00-00-00- CST-Cable (1,398,554.73) (1,392,053.23) CST-Cable(Broadband) 1$-011=8000-37:3400-00.304-306-00-00-00--Franchise Fees Gas _ ____._._ _(646,147.37)--___._._(563,000.03)_.___—_ People Gas v Ca CD CD 0 0, 0, 00