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PROFESSIONAL SERVICES AGREEMENT
BETWEEN THE CITY OF MIAMI BEACH
AND
ETC INSTITUTE, INC.
TO CONDUCT THE CITY'S 2018 AND 2020 COMMUNITY SATISFACTION
SURVEYS
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This Professional Services Agreement (Agreement) is entered into this 11 day of Octobor
2018, between the CITY OF MIAMI BEACH, FLORIDA, a municipal corporation organized and
existing under the laws of the State of Florida, having its principal offices at 1700 Convention
Center Drive, Miami Beach, Florida, 33139 (the "City"), and ETC Institute, a Kansas corporation
authorized to conduct business in Florida, whose address is 725 W. Frontier Circle, Olathe
("Consultant").
SECTION 1
DEFINITIONS
Agreement: This Agreement between the City and Consultant, including any exhibits
and amendments thereto.
City Manager: The chief administrative officer of the City.
City Manager's
Designee: The City staff member who is designated by the City Manager to
administer this Agreement on behalf of the City. The City Manager's
designee shall be the Susanne M. Torriente, Assistant City Manager/
Chief Resiliency Officer
Consultant: For the purposes of this Agreement, Consultant shall be deemed to be an
independent contractor, and not an agent or employee of the City.
Services: All services, work and actions by the Consultant performed or undertaken
pursuant to the Agreement.
Fee: Amount paid to the Consultant as compensation for Services.
Proposal Documents: Proposal Documents shall mean the Consultant's proposal in response
thereto (Proposal), all of which are hereby incorporated and made a part
hereof; provided, however, that in the event of an express conflict
between the Proposal Documents and this Agreement, the following order
of precedent shall prevail: this Agreement and the Proposal.
Risk Manager: The Risk Manager of the City, with offices at 1700 Convention Center
Drive, Third Floor, Miami Beach, Florida 33139; telephone number (305)
673-7000, Ext. 6435; and fax number(305) 673-7023.
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SECTION 2
SCOPE OF SERVICES
2.1 In consideration of the Fee to be paid to Consultant by the City, Consultant shall provide
the work and services described in Exhibit"A" hereto (the Services).
Although Consultant may be provided with a schedule of the available hours to provide its
services, the City shall not control nor have the right to control the hours of the services
performed by the Consultant; where the services are performed (although the City will provide
Consultant with the appropriate location to perform the services); when the services are
performed, including how many days a week the services are performed; how the services are
performed, or any other aspect of the actual manner and means of accomplishing the services
provided. Notwithstanding the foregoing, all services provided by the Consultant shall be
performed in accordance with the terms and conditions set forth in Exhibit "A" and to the
reasonable satisfaction of the City Manager. If there are any questions regarding the services
to be performed, Consultant should contact the following person:
Susanne M. Torriente
Assistant City Manager/ Chief Resiliency Officer
2.2 Consultant's Services, and any deliverables incident thereto, shall be completed in
accordance with the timeline and/or schedule in Exhibit "A" hereto.
SECTION 3
TERM
The term of this Agreement (Term) shall commence upon execution of this Agreement by all
parties hereto and shall remain in full force and effect until the completion of the 2018
Community Satisfaction Survey as described in Exhibit "A." The City shall have the option to
conduct a subsequent 2020 Community Satisfaction Survey as described in Exhibit "A," to be
exercised at the City Manager's sole option and discretion, by providing Consultant with a
written notice of the same.
Notwithstanding the Term provided herein, Consultant shall adhere to any specific timelines,
schedules, dates, and/or performance milestones for completion and delivery of the Services,
as same is/are set forth in the timeline and/or schedule referenced in Exhibit A hereto.
SECTION 4
FEE
4.1 In consideration of the Services to be provided, Consultant shall be compensated on a
fixed fee basis, in the amount of $72,662 for the 2018 Community Satisfaction Survey as
described in Exhibit"A."
Subject to City Manager approval, Consultant shall be compensated on a fixed fee basis, in the
amount of$72,662 for the 2020 Community Satisfaction Survey as described in Exhibit"A."
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4.2 There are no reimbursable costs. Travel cost is included in the described fees set forth
in the proposal, attached as Exhibit"A" hereto.
4.3 The Consultant will be paid according totthe tasks completed in the statement of work.
4.4 INVOICING
Upon receipt of an acceptable and approved invoice, payment(s) shall be made within forty-five
(45) days for that portion (or those portions) of the Services satisfactorily rendered (and
referenced in the particular invoice). Invoicing will follow the outlined fee and tasks schedule
proposed by ETC Institute on the proposal, Exhibit"A".
Invoices shall include a detailed description of the Services (or portions thereof) provided, and
shall be submitted to the City at the following address:
Susanne M. Torriente, Assistant City Manager/Chief Resiliency Officer
Office of the City Manager
1700 Convention Center Dr.
Miami Beach, FL 33139
SECTION 5
TERMINATION
5.1 TERMINATION FOR CAUSE
If the Consultant shall fail to fulfill in a timely manner, or otherwise violates, any of the
covenants, agreements, or stipulations material to this Agreement, the City, through its City
Manager, shall thereupon have the right to terminate this Agreement for cause. Prior to
exercising its option to terminate for cause, the City shall notify the Consultant of its violation of
the particular term(s) of this Agreement, and shall grant Consultant ten (10) days to cure such
default. If such default remains uncured after ten (10) days, the City may terminate this
Agreement without further notice to Consultant. Upon termination, the City shall be fully
discharged from any and all liabilities, duties, and terms arising out of, or by virtue of, this
Agreement.
Notwithstanding the above, the Consultant shall not be relieved of liability to the City for
damages sustained by the City by any breach of the Agreement by the Consultant. The City, at
its sole option and discretion, shall be entitled to bring any and all legal/equitable actions that it
deems to be in its best interest in order to enforce the City's right and remedies against
Consultant. The City shall be entitled to recover all costs of such actions, including reasonable
attorneys'fees.
5.2 TERMINATION FOR CONVENIENCE OF THE CITY
THE CITY MAY ALSO, THROUGH ITS CITY MANAGER, AND FOR ITS
CONVENIENCE AND WITHOUT CAUSE, TERMINATE THE AGREEMENT AT ANY
TIME DURING THE TERM BY GIVING WRITTEN NOTICE TO CONSULTANT OF
SUCH TERMINATION; WHICH SHALL BECOME EFFECTIVE WITHIN THIRTY (30)
DAYS FOLLOWING RECEIPT BY THE CONSULTANT OF SUCH NOTICE.
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ADDITIONALLY, IN THE EVENT OF A PUBLIC HEALTH, WELFARE OR SAFETY
CONCERN, AS DETERMINED BY THE CITY MANAGER, IN THE CITY MANAGER'S
SOLE DISCRETION, THE CITY MANAGER, PURSUANT TO A VERBAL OR
WRITTEN NOTIFICATION TO CONTRACTOR, MAY IMMEDIATELY SUSPEND THE
SERVICES UNDER THIS AGREEMENT FOR A TIME CERTAIN, OR IN THE
ALTERNATIVE, TERMINATE THIS AGREEMENT ON A GIVEN DATE. IF THE
AGREEMENT IS TERMINATED FOR CONVENIENCE BY THE CITY, CONSULTANT
SHALL BE PAID FOR ANY SERVICES SATISFACTORILY PERFORMED UP TO THE
DATE OF TERMINATION; FOLLOWING WHICH THE CITY SHALL BE DISCHARGED
FROM ANY AND ALL LIABILITIES, DUTIES, AND TERMS ARISING OUT OF, OR BY
VIRTUE OF, THIS AGREEMENT.
5.3 TERMINATION FOR INSOLVENCY
The City also reserves the right to terminate the Agreement in the event the Consultant is
placed either in voluntary or involuntary bankruptcy or makes an assignment for the benefit of
creditors. In such event, the right and obligations for the parties shall be the same as provided
for in Section 5.2.
SECTION 6
INDEMNIFICATION AND INSURANCE REQUIREMENTS
6.1 INDEMNIFICATION
Consultant agrees to indemnify and hold harmless the City of Miami Beach and its officers,
employees, agents, and contractors, from and against any and all actions (whether at law or in
equity), claims, liabilities, losses, and expenses, including, but not limited to, attorneys' fees and
costs, for personal, economic or bodily injury, wrongful death, loss of or damage to property,
which may arise or be alleged to have arisen from the negligent acts, errors, omissions or other
wrongful conduct of the Consultant, its officers, employees, agents, contractors, or any other
person or entity acting under Consultant's control or supervision, in connection with, related to,
or as a result of the Consultant's performance of the Services pursuant to this Agreement. To
that extent, the Consultant shall pay all such claims and losses and shall pay all such costs and
judgments which may issue from any lawsuit arising from such claims and losses, and shall pay
all costs and attorneys' fees expended by the City in the defense of such claims and losses,
including appeals. The Consultant expressly understands and agrees that any insurance
protection required by this Agreement or otherwise provided by the Consultant shall in no way
limit the Consultant's responsibility to indemnify, keep and save harmless and defend the City or
its officers, employees, agents and instrumentalities as herein provided.
The parties agree that one percent (1%) of the total compensation to Consultant for
performance of the Services under this Agreement is the specific consideration from the City to
the Consultant for the Consultant's indemnity agreement. The provisions of this Section 6.1 and
of this indemnification shall survive termination or expiration of this Agreement.
6.2 INSURANCE REQUIREMENTS
The Consultant shall maintain and carry in full force during the Term, the following insurance:
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A. Worker's Compensation and Employer's Liability Insurance for all employees of the
provider as required by Florida Statute 440.
B. Commercial General Liability on a comprehensive basis in an amount not less
than $100,000 combined single limit per occurrence, for bodily injury and property
damage. City of Miami Beach must be shown as an additional insured with
respect to this coverage.
C. Automobile Liability Insurance covering all owned, non-owned and hired vehicles
used in connection with the work, in an amount not less than $100,000 combined
single limit per occurrence for bodily injury and property damage.
D. Professional Liability Insurance in an amount not less than $100,000 with the
deductible per claim, if any, not to exceed 10% of the limit of liability.
The insurance must be furnished by insurance companies authorized to do business in the
State of Florida. All insurance policies must be issued by companies rated no less than "B+" as
to management and not less than "Class VI" as to strength by the latest edition of Best's
Insurance Guide, published by A.M. Best Company, Oldwick, New Jersey, or its equivalent.
All of Consultant's certificates shall contain endorsements providing that written notice shall be
given to the City at least thirty (30) days prior to termination, cancellation or reduction in
coverage in the policy. The insurance certificates for General Liability shall include the City as
an additional insured and shall contain a waiver of subrogation endorsement.
Original certificates of insurance must be submitted to the City's Risk Manager for approval
(prior to any work and/or services commencing) and will be kept on file in the Office of the Risk
Manager. The City shall have the right to obtain from the Consultant specimen copies of the
insurance policies in the event that submitted certificates of insurance are inadequate to
ascertain compliance with required coverage.
The Consultant is also solely responsible for obtaining and submitting all insurance certificates
for any sub-consultants.
Compliance with the foregoing requirements shall not relieve the Consultant of the liabilities and
obligations under this Section or under any other portion of this Agreement.
The Consultant shall not commence any work and or services pursuant to this Agreement until
all insurance required under this Section has been obtained and such insurance has been
approved by the City's Risk Manager.
SECTION 7
LITIGATION JURISDICTIONNENUE/JURY TRIAL WAIVER
This Agreement shall be construed in accordance with the laws of the State of Florida. This
Agreement shall be enforceable in Miami-Dade County, Florida, and if legal action is necessary
by either party with respect to the enforcement of any or all of the terms or conditions herein,
exclusive venue for the enforcement of same shall lie in Miami-Dade County, Florida. By
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entering into this Agreement, Consultant and the City expressly waive any rights either party
may have to a trial by jury of any civil litigation related to or arising out of this Agreement.
SECTION 8
LIMITATION OF CITY'S LIABILITY
The City desires to enter into this Agreement only if in so doing the City can place a limit on the
City's liability for any cause of action, for money damages due to an alleged breach by the City
of this Agreement, so that its liability for any such breach never exceeds the sum of $10,000.
Consultant hereby expresses its willingness to enter into this Agreement with Consultant's
recovery from the City for any damage action for breach of contract to be limited to a maximum
amount of$10,000.
Accordingly, and notwithstanding any other term or condition of this Agreement, Consultant
hereby agrees that the City shall not be liable to the Consultant for damages in an amount in
excess of $10,000 for any action or claim for breach of contract arising out of the performance
or non-performance of any obligations imposed upon the City by this Agreement.
Nothing contained in this section or elsewhere in this Agreement is in any way intended to be a
waiver of the limitation placed upon the City's liability, as set forth in Section 768.28, Florida
Statutes.
SECTION 9
DUTY OF CARE/COMPLIANCE WITH APPLICABLE LAWS/PATENT RIGHTS; COPYRIGHT;
AND CONFIDENTIAL FINDINGS
9.1 DUTY OF CARE
With respect to the performance of the work and/or service contemplated herein, Consultant
shall exercise that degree of skill, care, efficiency and diligence normally exercised "by
reasonable persons and/or recognized professionals with respect to the performance of
comparable work and/or services.
9.2 COMPLIANCE WITH APPLICABLE LAWS
In its performance of the work and/or services, Consultant shall comply with all applicable laws,
ordinances, and regulations of the City, Miami-Dade County, the State of Florida, and the
federal government, as applicable.
9.3 PATENT RIGHTS; COPYRIGHT; CONFIDENTIAL FINDINGS
Any work product arising out of this Agreement, as well as all information specifications,
processes, data and findings, are intended to be the property of the City and shall not otherwise
be made public and/or disseminated by Consultant, without the prior written consent of the City
Manager, excepting any information, records etc. which are required to be disclosed pursuant to
Court Order and/or Florida Public Records Law.
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All reports, documents, articles, devices, and/or work produced in whole or in part under this
Agreement are intended to be the sole and exclusive property of the City, and shall not be
subject to any application for copyright or patent by or on behalf of the Consultant or its
employees or sub-consultants, without the prior written consent of the City Manager.
SECTION 10
GENERAL PROVISIONS
10.1 AUDIT AND INSPECTIONS
Upon reasonable verbal or written notice to Consultant, and at any time during normal
business hours (i.e. 9AM — 5PM, Monday through Fridays, excluding nationally recognized
holidays), and as often as the City Manager may, in his/her reasonable discretion and
judgment, deem necessary, there shall be made available to the City Manager, and/or such
representatives as the City Manager may deem to act on the City's behalf, to audit, examine,
and/ or inspect, any and all other documents and/or records relating to all matters covered by
this Agreement. Consultant shall maintain any and all such records at its place of business at
the address set forth in the "Notices" section of this Agreement.
10.2 [INTENTIONALLY DELETETD]
10.3 ASSIGNMENT, TRANSFER OR SUBCONSULTING
Consultant shall not subcontract, assign, or transfer all or any portion of any work and/or
service under this Agreement without the prior written consent of the City Manager, which
consent, if given at all, shall be in the Manager's sole judgment and discretion. Neither this
Agreement, nor any term or provision hereof, or right hereunder, shall be assignable unless as
approved pursuant to this Section, and any attempt to make such assignment (unless
approved) shall be void.
10.4 PUBLIC ENTITY CRIMES
Prior to commencement of the Services, the Consultant shall file a State of Florida Form PUR
7068, Sworn Statement under Section 287.133(3)(a) Florida Statute on Public Entity Crimes
with the City's Procurement Division.
10.5 NO DISCRIMINATION
In connection with the performance of the Services, the Consultant shall not exclude from
participation in, deny the benefits of, or subject to discrimination anyone on the grounds of
race, color, national origin, sex, age, disability, religion, income or family status.
Additionally, Consultant shall comply fully with the City of Miami Beach Human Rights
Ordinance, codified in Chapter 62 of the City Code, as may be amended from time to time,
prohibiting discrimination in employment, housing, public accommodations, and public
services on account of actual or perceived race, color, national origin, religion, sex,
intersexuality, gender identity, sexual orientation, marital and familial status, age, disability,
ancestry, height, weight, domestic partner status, labor organization membership, familial
situation, or political affiliation.
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10.6 CONFLICT OF INTEREST
Consultant herein agrees to adhere to and be governed by all applicable Miami-Dade County
Conflict of Interest Ordinances and Ethics provisions, as set forth in the Miami-Dade County
Code, as may be amended from time to time; and by the City of Miami Beach Charter and
Code, as may be amended from time to time; both of which are incorporated by reference as if
fully set forth herein.
Consultant covenants that it presently has no interest and shall not acquire any interest,
directly or indirectly, which could conflict in any manner or degree with the performance of the
Services. Consultant further covenants that in the performance of this Agreement, Consultant
shall not employ any person having any such interest. No member of or delegate to the
Congress of the United States shall be admitted to any share or part of this Agreement or to
any benefits arising therefrom.
10.7 CONSULTANT'S COMPLIANCE WITH FLORIDA PUBLIC RECORDS LAW
(A) Consultant shall comply with Florida Public Records law under Chapter 119, Florida
Statutes, as may be amended from time to time.
(B) The term "public records" shall have the meaning set forth in Section 119.011(12), which
means all documents, papers, letters, maps, books, tapes, photographs, films, sound
recordings, data processing software, or other material, regardless of the physical form,
characteristics, or means of transmission, made or received pursuant to law or
ordinance or in connection with the transaction of official business of the City.
(C) Pursuant to Section 119.0701 of the Florida Statutes, if the Consultant meets the
definition of"Contractor" as defined in Section 119.0701(1)(a), the Consultant shall:
(1) Keep and maintain public records required by the City to perform the service;
(2) Upon request from the City's custodian of public records, provide the City with a
copy of the requested records or allow the records to be inspected or copied
within a reasonable time at a cost that does not exceed the cost provided in
Chapter 119, Florida Statutes or as otherwise provided by law;
(3) Ensure that public records that are exempt or confidential and exempt from
public records disclosure requirements are not disclosed, except as authorized
by law, 'for the duration of the contract term and following completion of the
Agreement if the Consultant does not transfer the records to the City;
(4) Upon completion of the Agreement, transfer, at no cost to the City, all public
records in possession of the Consultant or keep and maintain public records
required by the City to perform the service. If the Consultant transfers all public
records to the City upon completion of the Agreement, the Consultant shall
destroy any duplicate public records that are exempt or confidential and exempt
from public records disclosure requirements. If the Consultant keeps and
maintains public records upon completion of the Agreement, the Consultant shall
meet all applicable requirements for retaining public records. All records stored
electronically must be provided to the City, upon request from the City's
custodian of public records, in a format that is compatible with the information
technology systems of the City.
(D) REQUEST FOR RECORDS; NONCOMPLIANCE.
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(1) A request to inspect or copy public records relating to the City's contract for
services must be made directly to the City. If the City does not possess the
requested records, the City shall immediately notify the Consultant of the
request, and the Consultant must provide the records to the City or allow the
records to be inspected or copied within a reasonable time.
(2) Consultant's failure to comply with the City's request for records shall constitute a
breach of this Agreement, and the City, at its sole discretion, may: (1) unilaterally
terminate the Agreement; (2) avail itself of the remedies set forth under the
Agreement; and/or(3) avail itself of any available remedies at law or in equity.
(3) A Consultant who fails to provide the public records to the City within a
reasonable time may be subject to penalties under s. 119.10.
(E) CIVIL ACTION.
(1) If a civil action is filed against a Consultant to compel production of public records
relating to the City's contract for services, the court shall assess and award
against the Consultant the reasonable costs of enforcement, including
reasonable attorney fees, if:
a. The court determines that the Consultant unlawfully refused to comply with
the public records request within a reasonable time; and
b. At least 8 business days before filing the action, the plaintiff provided written
notice of the public records request, including a statement that the
Consultant has not complied with the request, to the City and to the
Consultant.
(2) A notice complies with subparagraph (1)(b) if it is sent to the City's custodian of
public records and to the Consultant at the Consultant's address listed on its
contract with the City or to the Consultant's registered agent. Such notices must
be sent by common carrier delivery service or by registered, Global Express
Guaranteed, or certified mail, with postage or shipping paid by the sender and
with evidence of delivery, which may be in an electronic format.
(3) A Consultant who complies with a public records request within 8 business days
after the notice is sent is not liable for the reasonable costs of enforcement.
(F) IF THE CONSULTANT HAS QUESTIONS REGARDING THE
APPLICATION OF CHAPTER 119, FLORIDA STATUTES, TO THE
CONSULTANT'S DUTY TO PROVIDE PUBLIC RECORDS
RELATING TO THIS AGREEMENT, CONTACT THE CUSTODIAN
OF PUBLIC RECORDS AT:
CITY OF MIAMI BEACH
ATTENTION: RAFAEL E. GRANADO, CITY CLERK
1700 CONVENTION CENTER DRIVE
MIAMI BEACH, FLORIDA 33139
E-MAIL: RAFAELGRANADO(a�MIAMIBEACHFL.GOV
PHONE: 305-673-7411
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SECTION 11
NOTICES
All notices and communications in writing required or permitted hereunder, shall be delivered
personally to the representatives of the Consultant and the City listed below or may be mailed
by U.S. Certified Mail, return receipt requested, postage prepaid, or by a nationally recognized
overnight delivery service.
Until changed by notice, in writing, all such notices and communications shall be addressed as
follows:
TO CONSULTANT: Chris Tatham, CEO
ETC Institute
725 W. Frontier Circle
Olathe, KS 66061
913-669-6053
Chris.Tatham(c�etcinstitute.corn
TO CITY: Susanne M. Torriente, Assistant City Manager, Chief Resiliency
Officer
Office of the City Manager
1700 Convention Center Dr.
Miami Beach, FL 33139
Notice may also be provided to any other address designated by the party to receive notice if such
alternate address is provided via U.S. certified mail, return receipt requested, hand delivered, or by
overnight delivery. In the event an alternate notice address is properly provided, notice shall be
sent to such alternate address in addition to any other address which notice would otherwise be
sent, unless other delivery instruction as specifically provided for by the party entitled to notice.
Notice shall be deemed given on the date of an acknowledged receipt, or, in all other cases, on the
date of receipt or refusal.
SECTION 12
MISCELLANEOUS PROVISIONS
12.1 CHANGES AND ADDITIONS
This Agreement cannot be modified or amended without the express written consent of the
parties. No modification, amendment, or alteration of the terms or conditions contained herein
shall be effective unless contained in a written document executed with the same formality and
of equal dignity herewith.
12.2 SEVERABILITY
If any term or provision of this Agreement is held invalid or unenforceable, the remainder of this
Agreement shall not be affected and every other term and provision of this Agreement shall be
valid and be enforced to the fullest extent permitted by law.
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12.3 ENTIRETY OF AGREEMENT
The City and Consultant agree that this is the entire Agreement between the parties. This
Agreement supersedes all prior negotiations, correspondence, conversations, agreements or
understandings applicable to the matters contained herein, and there are no commitments,
agreements or understandings concerning the subject matter of this Agreement that are not
contained in this document. Title and paragraph headings are for convenient reference and are
not intended to confer any rights or obligations upon the parties to this Agreement.
[REMAINDER OF THIS PAGE LEFT INTENTIONALLY BLANK]
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IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be executed
by their appropriate officials, as of the date first entered above.
FOR CITY: CITY OF MIAMI BEACH, FLORIDA
ATTEST:
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By:
ael E. a ado, City Clerk Dan Gelber, Mayor
Date: ;�\\ g '�C L,
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FOR CONSULTANT: . ET `L� TITUTE, INC.
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IN WITNESS WHEREOF, the parties hereto have caused this Agreementto be executed
by their appropriate officials, as of the date first entered above.
FOR CITY: CITY OF MIAMI BEACH, FLORIDA
ATTEST:
By:
Rafael . Grana. o, City Clerk .v�1. %WIN: ,i Gelber, Mayor
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APPROVED AS TO
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12 City Attorney ) Date
EXHIBIT A
ETC INSTITUTE, INC. PROPOSAL FOR A COMMUNITY SATISFACTION SURVEY
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September 20, 2018
Amy L. Knowles, Deputy Resiliency Officer
City of Miami Beach
1700 Convention Center Drive
Miami Beach, Florida 33139
305-673-7000 x6081
Subject: Statement of Work to Conduct a Resident and Business Survey
Dear Ms. Knowles:
ETC Institute is pleased to submit a scope of work and fee to conduct a resident and
business survey for the City of Miami Beach. The specific services that will be provided
for each project are described below.
Part A: Resident Survey Scope of Work
The services ETC Institute would provide for the resident survey are described below.
Task A-1: Designing the Survey Instrument/Developing the Sampling Plan
Survey Design. ETC Institute will work with City staff to design the survey instrument.
The survey will be similar to the survey that was administered by ETC Institute in 2016,
but it will be updated and tailored to the City's current needs. It is anticipated that 2-3
drafts of the survey will be prepared before the survey is approved by the City. The
survey will be up to 20 minutes in length (or a maximum of 7 printed pages).
Sampling Plan. ETC Institute recommends 1,200 completed surveys for the 2018
survey, which is less than the goal of 1,800 surveys for the 2016 survey. We do not
believe the larger sample size is needed given the City's population, and our goal is to
provide the City with the best return on its investment for our services.
Although the sample size we are recommending for 2018 will be smaller than the 2016
survey, the overall accuracy of the data will not change significantly. A random sample of
1,200 completed surveys will provide results that have a precision of at least +/- 2.8% at
the 95% level of confidence, which is just a minor change from the precision of+/-2.3% at
the 95% level of confidence achieved by the 1,800 survey sample. In addition, a sample
of 1,200 completed surveys is fully sufficient to provide statistically valid results for each
of the five subareas: (1) the "condo corridor", (2) Mid Beach, (3) North Beach, (4) South
Beach and Belle Isle, and (5) South Point.
The sample will be selected at random from all known residential addresses in the City.
The sample will include households with traditional land-lines, household with cell-phones
only, and households without phones. In addition, the survey will be optimized for JAWS
screen reader for the vision-impaired. This selection methodology will ensure that the
sample is representative of the City's population. ETC Institute will also ensure that the
results are statistically valid for each of the following subareas in the City: (1) the "condo
corridor", (2) Mid Beach, (3)'North Beach, (4) South Beach and Belle Isle, and (5) South
Pointe.
Deliverables Task A-1. A copy of the approved survey instrument.
Task A-2: Administer the Survey. ETC Institute will administer the survey as follows
• Once the survey is approved the City, ETC Institute will conduct a pilot test of the
survey to be sure residents can understand the questions and that the web-version
of the survey works appropriately.
• ETC Institute will mail the survey and a cover letter (on City letterhead) to a
random sample of households in the City.
• Residents who receive the survey will have the option of completing it in one of the
following three ways.
o By mail using a postage-paid return envelope, which will be included with
the survey
o By going on-line to a website; the website will be printed on the survey.
o By calling a toll-free number, which will be printed on the survey; ETC
Institute will have interviewers who will answer inbound calls in both English
and Spanish from residents who prefer to complete the survey by phone.
• Use of Multiple Methods. ETC Institute recommends the use of multiple methods
to respond to the survey to minimize the bias that any single method might have
the results. For example, seniors are much more likely to respond to surveys
conducted by phone. Since very few people under the age of 40 will answer
phone calls from people they do not know, phone-only surveys tend to be biased
against younger residents. On the other hand, younger people tend to be more
responsive to web-based surveys, so a web-based only survey might under-
) represent seniors. By using multiple methods, ETC Institute will be able to
maximize the response rate to the survey,) which will increase the likelihood that
the survey results will be representative of the City's population. Note that within
its large inventory of clientele, ETC does not experience a difference in response
results according to the method that the user selected to take the survey.
2
• ETC Institute will follow-up with households that do not respond to the survey
within 10 days to maximize participation in the survey. These follow-ups will be
conducted as follows:,
o By sending e-mails to households for whom email addresses can be
obtained. The emails will contain a link to the on-line version of the survey
o By calling households in both English and Spanish and leaving voice
messages about the survey with households that do not answer their
phone; ETC Institute will give those who do answer their phone an
opportunity to complete the survey by phone.
• ETC Institute will conduct follow-ups by phone and e-mail until a minimum of 1,200
surveys are completed.
• ETC Institute will monitor the distribution of the sample to ensure that the sample
reasonably reflects the demographic composition of the City with regard to age,
geographic dispersion, gender, ethnicity and other factors.
• ETC Institute will weight the data if needed to ensure the geographic and
demographic composition of the sample are similar to the most recent Census'
estimates for the City's population and the composition of previous surveys to
ensure trend analysis from previous years is comparable.
Deliverable Task A-2. ETC Institute will provide a copy of the overall results for each
question on the survey.
Task A-3: Analysis.and Final Report
ETC Institute will submit a final report to the City. At a minimum, this report will include
the following items:
• Formal report that includes an executive summary of survey methodology, a
description of major findings, and charts that show the overall results of the survey.
The final report will be similar to the one prepared by ETC Institute in 2016.
• Benchmarking analysis that shows how the results for Miami Beach compare to
national and regional norms. ETC maintains national and regional benchmarking
data for more than 80 types of local governmental services. ETC will compare
Miami Beach's results with other communities and provide charts with the
comparisons.
• Cross tabulations that show a breakdown of results for key demographic variables,
such as age, income, years of residency, and other factors. -
3
• Importance-Satisfaction Analysis that will identify the areas where the greatest
opportunities exist to enhance overall satisfaction with City services. The
importance-satisfaction analysis is based on the concept that public agencies will
maximize overall satisfaction by emphasizing improvements in those service
categories where the level of satisfaction is relatively low and the perceived
importance of the service is relatively high.
• A copy of the survey instruments
• GIS maps that show geocoded survey results for selected questions on the survey.
This allows the visual representation of how satisfied residents are with the
delivery of services in different areas of the City.
• Deliverable Task A-3. ETC Institute will submit the draft final report in an electronic
format and 1 reproducible hard copy of the final report. ETC Institute will also
make an on-site presentation to City Commission and provide an electronic copy
of the presentation highlighting the results. This is included with survey package at
no additional cost.
• A two-day on-site visit to conduct focus groups and/or conduct training with
employees on how to use survey data in addition to additional on-site visits to
present results to Commission, committees or administration are broken out
separately in the "Survey Fees" table on page 8 of this proposal.
Part B: Business Survey Scope of Work
The services ETC Institute would provide for the business survey are described below.
Task B-1: Designing the Survey Instrument/Developing the Sampling Plan
Survey Design. ETC Institute will work with city staff to design the survey instrument.
The survey will be similar in length and content to the survey that was administered by
ETC Institute in 2016, but it will be updated and tailored to the City's current needs. It is
anticipated that 2-3 drafts of the survey will be prepared before the survey is approved by
the City.
Sampling Plan. ETC Institute recommends 600 completed business surveys for the
2018 survey, which is less than the goal of 1,000 surveys for the 2016 survey. As with
the resident survey, we do not believe the larger sample size is needed given the City's
business, and our goal is to provide the City with the best return on its investment for our
services.
Although the sample size we are recommending for 2018 will be smaller than the 2016
survey, the overall accuracy of the data will not change significantly. A random sample of
600 completed surveys will provide results that have a precision of at least +/- 3.9% at
the 95% level of confidence, which is just a minor change from the precision of +/-3.1% at
4
the 95% level of confidence achieved by the 1,000 survey sample. In addition, a sample
of 600 completed surveys is fully sufficient to provide statistically valid results for each of
the three subareas: of the following subareas in the City: (1) North Beach, (2) Mid Beach,
(3) and South Beach
The sample will be selected at random from all known business addresses in the City.
This selection methodology will ensure that the sample is representative of the City's
business population. ETC Institute will also ensure that the results are statistically valid
for each of the following subareas in the City: (1) North Beach, (2) Mid Beach, (3) and
South Beach.
Deliverables Task B-1. A copy of the approved survey instrument.
Task B-2: Administer the Survey. ETC Institute will administer the survey as follows
• Once the survey is approved the City, ETC Institute will conduct a pilot test of the
survey to be sure business owners/managers can understand the questions and
that the web-version of the survey works appropriately.
• ETC Institute will mail the survey and a cover letter- (on City letterhead) to a
random sample of businesses in the City.
• Business owners/managers who receive the survey will have the option of
completing it in one of the following three ways:
o By mail using a postage-paid return envelope, which will be included with
the survey
o By going on-line to a website; the website will be printed on the survey.
o By calling a toll-free number, which will be printed on the survey; ETC
Institute will have interviewers who will answer inbound calls in both English
and Spanish from business owners/managers who prefer to complete the
survey by phone.
o The survey will be optimized for JAWS screen reader for the vision-
impaired.
• ETC Institute will follow-up with businesses that do not respond to the survey
within 10 days to maximize participation in the survey. These follow-ups will be
conducted as follows:
o By sending e-mails to businesses for whom email addresses can be
obtained. The emails will contain a link to the on-line version of the survey
o By calling businesses in both English and Spanish and giving respondents a
chance to complete the survey by phone.
5
• ETC Institute will conduct follow-ups by phone and e-mail until a minimum of 600
surveys are completed.
• ETC Institute will monitor the distribution of the sample to ensure that the sample
reasonably reflects the demographic composition of the City's business community
as compared to the distribution of previous surveys.
• ETC Institute will weight the data (if needed) to ensure the geographic and
demographic composition are comparable to previous surveys to ensure trend
analysis from previous years is comparable.
Deliverable Task B-2. ETC Institute will provide a copy of the overall results for each
question on the survey.
Task B-3: Analysis and Final Report
ETC Institute will submit a final report to the City. At a minimum, this report will include
the following items:
• Formal report that includes an executive summary of survey methodology, a
description of major findings, and charts that show the overall results of the survey.
The final report will be similar to the one prepared by ETC Institute in 2016.
• Cross tabulations that show a breakdown of results for key demographic variables.
• Importance-Satisfaction Analysis that will identify the areas where the greatest
opportunities exist to enhance overall satisfaction with City services.
• A copy of the survey instruments
• GIS maps that show geocoded survey results for selected questions on the survey
• Deliverable Task B-3. ETC Institute will submit the draft final report in an electronic
format and 1 reproducible hard copy of the final report. ETC Institute will also
make an on-site presentation to City Commission and provide an electronic copy
of the presentation highlighting the results. This is included with survey package at
no additional cost.
• A two-day on-site visit. This could be used to conduct focus groups and/or
conduct training on how to use survey data. The on-site visit could also be used
to present results to Commission, committees or administration. This is broken out
separately in the "Survey Fees" table on page 8 of this proposal.
Survey Schedule
October/November
6
• Agreement approved and signed
• Initial discussion with the City to discuss survey goals & objectives
• ; ETC Institute provides the City with a draft survey
• ETC Institute revises the survey based on input from the City
November
• City approves the survey instrument
• Press releases issued
• Pilot test to make sure residents understand questions
• Data collection begins (surveys are sent out)
December
• Data collection continues
• Data collection completed
January/February
• Data analysis and draft final report completed
• On-site report presentation to City Commission
• A two-day on-site visit to conduct focus groups and/or conduct training with
employees or City leaders on how to use the survey data
• Final report delivered
Qualifications
ETC Institute specializes in the design and administration of market research for
governmental organizations. Our major areas of emphasis include community surveys,
customer satisfaction surveys, transportation surveys, employee surveys, voter opinion
surveys, parks and recreation surveys, focus groups, and stakeholder interviews. Since
1982, ETC Institute has completed research projects for organizations in 49 states. ETC
Institute has designed and administered more than 2,500 statistically valid surveys and-
our'team of professional researchers has moderated more than 1,000 focus groups and
2,000 stakeholder meetings. During the past ten years, ETC Institute has administered
surveys in more than 850 cities and counties across the United States. ETC Institute has
conducted research for more major U.S. cities than any other firm. Some of the large
communities where ETC Institute has conducted surveys include: Broward County, Fort
Lauderdale, Miami-Dade County, and San Francisco.
Fee
The table on the following page shows the fees for conducting the two surveys with the
recommended sample sizes of 1,200 resident surveys and 600 business surveys and the
on-site presentation, training/focus groups and discussion.
The total fee for both surveys as described in the scope of services will be $72,662 with
an option to conduct a subsequent survey in 2020. This is considered to be a high quality
level of statistical significance and is greatly enhanced by an on-site presentation to City
Commission and two days of training and/or focus groups. ,
SURVEY FEES
Task# Description Fee
RESIDENT SURVEY
A-1 Survey Design and Sampling $3,700.00
Plan
A-2 Pilot Test and Survey $27,100.00
Administration
A-3 Analysis/Final Report $8,672.00
Subtotal Resident Survey $39,472.00
BUSINESS SURVEY
B-1 Survey Design and Sampling $2,750.00
Plan
B-2 Pilot Test and Survey $17,540.00
Administration
B-3 Analysis/Final Report $6,200.00
Subtotal Business Survey $26,490.00
GRAND TOTAL BOTH
SURVEYS , $65,962.00
NEW SERVICES
Presentation of results to City
Commission ' $0
A two-day on-site visit to
conduct
focus groups and/or conduct
training with employees or City
staff how to use the survey data $4,200
Additional on-site visits to $2,500 per day
present survey results.
TOTAL , $72,662
CLOSING: We appreciate your consideration of our proposal and look forward to your
decision. If you have any questions, please do not hesitate to call me at (913) 254-4512.
Sincerely,
Christopher Tatham, CEO
8
•
;COMPARATIVE SURVEY PRICING FROM ETC INSTITUTE
Citywide
RECENT BUSINESS SURVEYS IN SOUTH FLORIDA FEE Unit Cost/Survey Confidence Level Precision+/-% Details Regarding Services
Proposed aftigjELIT100432018(600 Businesses ._J ` _ 26,490)l 0 _ ._crag IL.__. )I Oicia -- ___ --__ - p.0.d:g .m01:111:77f2 .
Coral Springs,FL in 2018 (300 Businesses) $ 13,250 $ 44.17 95% +/-6% Citywide results only-no breakdowns for areas within the City
Tamarac,FL in 2018(300 Business) $ 14,200 $ 47.33 95% +/-6% .Citywide results only-no breakdowns for areas within the City
Hallandale Beach,FL in 2016(200 Businesses) $ 15,000 $ 75.00 95% +/-7% Citywide results only-no breakdowns for areas within the City
AVERAGE UNIT COST PER COMPLETED BUSINESS SURVEY 1:04:1:.;--4.7035:1
Citywide
COMPARABLE RESIDENT SURVEY FEES FEE Unit Cost/Survey Confidence Level Details Regarding Services
10 Precision+/-%
Breakdowns provided for4 areas in the City.Tamarac was ETC
Tamarac,FL in 2018(1200 residents) - $ 29,670 $ 24.73 95% +/-2.8% Institute's first client in Florida and has received preferential pricing for
their resident survey.
Proposed( �(G fl720_'8 oa Rede t0 0 jamg hC 32.89 r t/LS%_ 1 _ t provdedQ+.7T'Ei
Coral Springs,FL(1,200 Residents)in 2017 $ 39,750 $ 33.13 95% +/-2.8% • Statistically valid results provided for 5 subareas
City of Miami,FL(700 Residents)in 2018 $ 24,000 $ 34.29 95% +/-4% Citywide results only-no breakdowns for areas within the City
Miami-Dade County,FL(3,200 Residents)in 2015 $ 131,600 $ 41.13 95% +/-1.7% Statistically valid results provided for more than 20 subareas
Fort Lauderdale,FL(600 Residents)in 2017 $ 24,755 $ 41.26 95% +/-4% ' Breakdowns provided for4 areas in the City
•
Hallandale Beach,FL(600 Residents)in 2017 $ 24,880 $ 41.47 95% +/-4% Citywide results only-no breakdowns for areas within the City
Key Biscayne,FL(500 Residents)in 2018 $ 21,750 $ 43.50 95% +/-4.5% Citywide results only-no breakdowns for areas within the City
AVERAGE UNIT COST PER COMPLETED RESIDENT SURVEY I'a_ s
EXHIBIT B
RESOLUTION AND COMMISSION ITEM
I
14
RESOLUTION NO. 2018-----
A RESOLUTION OF THE MAYOR AND CITY COMMISSION OF THE CITY OF
MIAMI BEACH, FLORIDA, ACCEPTING THE RECOMMENDATION OF THE
CITY MANAGER AND THE FINANCE AND CITYWIDE PROJECTS
COMMITTEE, AND WAIVING, BY 5/7THS VOTE, THE COMPETITIVE
BIDDING REQUIREMENT, FINDING SUCH. WAIVER TO BE IN THE BEST
INTEREST OF THE CITY; AND AUTHORIZING THE ADMINISTRATION TO
NEGOTIATE AN AGREEMENT WITH ETC INSTITUTE INC TO CONDUCT THE
CITY'S 2018 AND 2020 COMMUNITY SATISFACTION SURVEYS, IN THE
AMOUNT NOT TO , EXCEED $72,662 PER SURVEY; AND FURTHER
AUTHORIZING THE MAYOR AND CITY CLERK TO EXECUTE THE FINAL
AGREEMENT UPON CONCLUSION OF SUCCESSFUL NEGOTIATIONS.
WHEREAS, the City has historically conducted resident and business satisfaction
surveys approximately every two-years since 2005, and
WHEREAS, statistically valid surveys are a government best practice to identify citywide
priorities, opportunities for improvement, and to guide strategic planning and budget processes;
and
WHEREAS, in order to stay consistent with the survey methodology and quality of the
2016 surveyresults, the Administration recommends to use the same survey provider, ETC
Institute, Inc. (ETC), a market research consulting firm, and
WHEREAS, staff negotiated a deeply discounted rate of $72,662 per survey, with
enhanced services, and
WHEREAS, on July 25th, 2018, the Finance and Citywide Projects Committee . .
supported the bid waiver in connection with an agreement with ETC, and
WHEREAS, the City Manager recommends waiving the competitive bidding
requirement, as being in the best interest of the City, for the reasons more particularly set forth
in the City Commission Memorandum and incorporated herein by reference, and as permitted
pursuant to Section 2-367(e) of the City Code; and proceeding to negotiate an agreement with
ETC to conduct the City's 2018 and 2020 Community Satisfaction.Surveys.
NOW THEREFORE, BE IT DULY RESOLVED BY THE MAYOR AND CITY
COMMISSION OF THE CITY OF MIAMI BEACH, FLORIDA, that the Mayor and City
Commission hereby accept the recommendation of the City Manager and the Finance and
Citywide Projects Committee, and waive, by 5/7ths vote, the competitive bidding requirement,
finding such waiver,to be in the best interest of the City; and authorize the Administration to
negotiate an agreement with ETC Institute Inc. to conduct the City's 2018 and 2020 Community
Satisfaction Surveys, in the amount not to exceed $72,662 per survey; and further authorize the
Mayor and the City Clerk to execute the final agreement upon conclusion of successful
negotiations.
PASSED and ADOPTED this_day of , 2018.
Dan Gelber, Mayor
ATTEST:
Rafael E. Granado, City Clerk
APPR• ID AS TO
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FO ; NGUAGE
•R ECUT1ON
ity artAttorney � ; T
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10/22/2018 Cmersheet
Resolutions-R7 Q
MIAMI BEACH
COMMISSION MEMORANDUM
TO: -Honorable Mayor and Members of the City Commission
FROM: Jimmy L.Morales,City Manager
DATE: October 17,2018
SUBJECT: A RESOLUTION OF THE MAYOR AND CITY COMMISSION OF THE CITY OF MIAMI BEACH,FLORIDA,ACCEPTING
r THE RECOMMENDATION OF THE CITY MANAGER AND THE FINANCE AND CITYWIDE PROJECTS COMMITTEE,
AND WAIVING,BY 5/7TH VOTE,THE COMPETITIVE BIDDING REQUIREMENT,FINDING SUCH WAIVER TO BE IN THE
BEST INTEREST OF THE CITY;AND AUTHORIZING THE ADMINISTRATION TO NEGOTIATE AN AGREEMENT WITH
ETC INSTITUTE INC.,TO CONDUCT THE CITY'S 2018 AND 2020 COMMUNITY SATISFACTION SURVEYS, IN THE
AMOUNT NOT TO EXCEED$72,662 PER SURVEY;AND FURTHER AUTHORIZING THE MAYOR AND CITY CLERK TO
_ ' EXECUTE THE FINALAGREEMENT UPON CONCLUSION OF SUCCESSFUL NEGOTIATIONS.
RECOMMENDATION
The purpose of ttus item is to provide a summary and analysis supporting the Administration's recommendation to conduct a 2018
Community Satisfaction Survey to complement the Strategic Plan/Resilience Strategy update.
On July 25th,2018,the City Commission referred the 2018 community satisfaction survey discussion item to the Finance and Citywide
Projects Committee.On September 14th,2018,the Finance and Citywide Projects Committee supported the bid waiver for ETC
Institute,Inc(ETC)to conduct the 2018 and 2020 survey and transmitted the item to the October 17th,2018 City Commission meeting
for full consideration.
ANALYSIS
The city has historically conducted resident and business satisfaction surveys every two-years. Statistically valid surveys are a
government best practice to identify citywide priorities,opportunities for improvement,and to guide strategic planning and budget
processes. The 2018 proposed survey will be the seventh set of comprehensive, statistically valid surveys conducted. This
complements the Strategic Plan update through the lens of resilience,as the survey will be a key component in tracking performance
with this new focus.Survey results enable data-driven decisions regarding services and can inform strategic initiatives.
In order to stay consistent with the survey methodology and quality of the 2016 survey results,the Administration recommends to use the
same survey provider. ETC,a market research consulting firm,has specialized in the design and administration of market research for
governmental organizations since 1982.ETC is familiar with the City of Miami Beach,having conducted the survey in 2016.ETC
conducts market research in more than 850 cities and Counties in the U.S.,locally including Miami,Broward County,Ft.Lauderdale,
Miami-Dade-County,and Key Biscayne.
Staff has negotiated deeply discounted rates to conduct the 2018 and 2020 surveys. The Statement of Work is included as Attachment
1. In addition,the Administration has conducted a comparative analysis of survey rates in South Florida to ensure the City is obtaining
a competitive rate for both resident and business surveys.The findings of the analysis show that the Miami Beach rate per survey is
lowest for resident survey(with the exception of one city that has preferential pricing),and the lowest rate for the business survey
(Attachment 1). Miami Beach's survey is more complex and longer than many of the other cities,dividing results into geographic
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10/22/2018 Coversheet
districts and with many questions. The overall price is less than the cost of the survey in 2016.In addition,the new services added,
including presentations and focus groups,will improve the use of the results through analysis and dialogue.
• A total of 1,200 surveys will be completed by residents and a total of 600 surveys by businesses with+/-2.8%and+/-3.9%margin of
error respectively. The survey is planned to be conducted in the fall of 2018.The final report will include:
• Survey methodology,a description of major findings,and charts with the overall results of the survey;
• Cross tabulations that show a breakdown of results for key demographic variables;
• Importance-Satisfaction Analysis that will identify the areas where the greatest opportunities exist to enhance overall satisfaction
with city services;
• GIS maps that show geocoded survey results for selected questions on the survey;
• A presentation to the City Commission of the final results(new service);
• An additional on-site visit to present survey results to City Commission,Committees,or Administration(new service);and
• A two-day on-site management team training and/or focus groups to understand and improve survey results(new service).
In addition,the survey will provide the following benefits:
Strategic direction: The survey will include an Importance-Satisfaction Matrix indicating which priority areas rank the highest in
importance but rank the lowest in satisfaction.Through the Importance-Satisfaction Matrix,the areas that come up as priorities are
highlighted in the final report.These priorities can be later aligned with the organizations'priorities,and allocate resources to improve
services in areas that matter most to the community.
Performance indicators and benchmarking: Since the City of Miami Beach has conducted the survey in previous years,certain
questions can be used as performance indicators that can be tracked over time to measure progress against goals. Many cities use
ETC Institute as their survey provider ad performance indicators about key services can be compared with cities of similar sizes and
desired characteristics,for example coastal tourism cities.
Performance dashboard:Survey results have the potential to be displayed in a performance dashboard allowing the Administration
and City officials to analyze satisfaction with services per neighborhood,relationships between responses and demographic data in
addition to comparison of key services performance with other cities.Staff is conducting market research for this type of dashboard,
and ETC offers results by zone within static maps.
In order to procure the services of ETC for the community satisfaction survey to retain the continuity of the survey provider's
methodology,questions,and tools,this item requires a bid waiver.
After considering the information presented,the Finance and Citywide Projects Committee supported the bid waiver for ETC Institute to
conduct the 2018 and 2020 community satisfaction survey.
The 2018 community satisfaction survey is funded within the current FY 2018-2019 Operating Budget.
CONCLUSION
In order to secure comparable survey methodology to 2016,and based upon the deeply discounted rates which the Administration has
negotiated,the City Manager recommends that the Mayor and City Commission waive the formal competitive bidding requirement,by
a 5f7ths vote,as permitted under Section 2-367(e)of the City Code,as being in the best interest of the City.
FINANCIAL INFORMATION
The 2018 community satisfaction survey is funded within the current FY 2018-2019 Operating Budget for the cost of$72,662.
Legislative Tracking
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10/22/2018 Coeersheet
Office of the City Manager
ATTACHMENTS:
Description
0 Attachment 1
g s
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https://miami beach.nowsag enda.coMag endapubli c/CoeerSheet.aspX?ItemID=10054&Meeting ID=437 3/3
10/29/2018 Detail by Entity Name
DIVISION OF CORPORATIONS
.444(6.
DivEiLC!`t of
1
corg _.o.vP . #;: rrrc��:t
!flt IaftNi t1,1 jta?of Florida Yl'13tf
Department of State / Division of Corporations / Search Records / Detail By Document Number/
1 l
Detail by Entity Name •
Foreign Profit Corporation
ETC INSTITUTE INC.
•
Filing Information
Document Number F05000003277
FEI/EIN Number 48-0945023
Date Filed 05/27/2005
State KS
Status ACTIVE
Principal Address
725 W. FRONTIER
OLATHE, KS 66061
Mailing Address •
725 W. FRONTIER
OLATHE, KS 66061
/Registered Agent Name&Address
C T CORPORATION SYSTEM
1200 SOUTH PINE ISLAND ROAD
PLANTATION, FL 33324
QfficerlDirector Detail
Name &Address
Title Secretary,Treasurer
TATHAM, ELAINE L
14355 W. 142ND
OLATHE, KS 66062
Title President
TATHAM, ELAINE L
14355 W. 142ND
OLATHE, KS 66062
Title CEO
TATHAM, CHRISTOPHER E
14202 S SHANNON
http://search.sunbiz.org/Inquiry/corporationsearch/SearchResultDetail?i nq uirytype=EntityName&directi onType=Initial&searchN ameOrder=ETC INSTITUTE%2... 1/2