LTC 057-2019 Restroom Index Results for FY 2018/19 Quarter 1 MIAMIBEACH
OFFICE OF THE CITY MANAGER
LTC # LETTER TO COMMISSION
057-2019
TO: Mayor Dan Gelber and Members o the City C mmission
FROM: Jimmy L. Morales, City Manager
DATE: January 29, 2019
SUBJECT: Restroom Index Results for FY 201 /19 Quarter 1
The purpose of this memorandum is to communicate the results of the newly developed
Restroom Index from FY 2018/19 Quarter 1 (October 1, 2018 to December 31, 2018). As
we worked through this process with departments to identify areas for improvement, we
monitored internally during FY 2015/16, and disseminate quarterly to the commission via a
Letter to Commission beginning in FY 2016/17.
Key Q1 Metrics:
• Citywide Restroom Index Rating: 1.86 (7.0% improvement from prior FY)
• Citywide Toilet/Urinal Cleanliness Meeting Target: 60.0%
• Bathroom Exterior Compared to Prior Year Fiscal Quarter: 10.7% Improvement
Background
The Miami Beach Restroom Index is an objective measurement of performance ranging
from 1.0 (Very Well Maintained) to 6.0 (Not Maintained) and includes assessments for
cleanliness and interior/exterior appearance of the toilet and sink areas (See attached).
The results of the assessments are used to monitor the impacts of recently implemented
initiatives to target areas for future improvements, and assure the quality of services.
Quarterly sample sizes are set to ensure no greater than ± 5.0 percentage point sampling
error given the 95% confidence level.
Summary of the Restroom Index Results FY 2018/19 Quarter 1
Overall, the City Restroom Index in FY 2018/19 Quarter 1 was a 1.86, with 74.9% of
assessments scoring a 2.0 or better, a 3.6% and .94% improvement respectively when
compared to the same quarter in the prior FY. The FY 2017/18 average was a 2.01, with
70.2% of assessments scoring a 2.0 or better. Data reviews indicate that male restrooms
are rated lower consistently throughout the year. As such, parks and property management
personnel continue to monitor current service levels to determine potential adjustments to
scheduling.
Areas of Focus
• Cleanliness Toilet Area — Data continues to indicate that toilet/urinal cleanliness is
a low scoring area at 2.17, with 60.0% of assessments meeting the target. Floor
cleanliness remains an issue with 54.6% of assessments meeting the criteria in toilet
areas and 60.2% in sink areas, a slight improvement from the prior quarter. Parks
will continue to work with United Janitorial Services to identify opportunities for
improvement. The request for proposals currently underway references the index to
ensure potential providers are aware and will incorporate into planned service
delivery.
• Cleanliness Sink Area— Sink area cleanliness overall scored low with 65.0% of sink
area cleanliness meeting the standard; however, this is a 7.26% improvement from
the prior quarter. The sink and/or mirror cleanliness improved at 77.7% meeting the
target or 10.1% improvement. Park staff is requiring Janitorial Services to mop the
floors on a more frequent basis.
Positive and Stable Areas
• Bathroom Interior- Overall bathroom interior scores improved when compared to
the same quarter in the prior FY from 1.79 to 1.59 or 11.2%. The percent of
bathroom interiors meeting the target improved at 84.5% or 2.55% improvement from
the prior FY same quarter. Parks received funding in FY18 to replace equipment
and fixtures as identified, as well as epoxy cover on select restroom floors. Funds
were rolled over to continue this effort. As such, parks identified five (5) restrooms
for improvement which began in December. The following restrooms are scheduled
for renovation between February 2019 and June 2019: Fairway Park, Crespi Park,
Stillwater Park, Tatum Park and Allison Park.
• Exterior Appearance— Overall bathroom exterior scores improved with 90.2%
scoring 2.0 or better with an average of 1.58. This is a 10.9% and 10.7%
improvement respectively when compared to the same quarter in the prior FY. Litter
and trash during the weekend daytime hours appears to be an issue across
restrooms in the South Beach area with 68.6% meeting the target; however, this is
an 7.7% improvement from the prior quarter. Parks staff will continue to monitor to
determine if the issue is seasonal or ongoing. Parks staff will work with United
Janitorial to ensure exterior of restrooms is free of litter up to 20 feet from restroom
facility. Parks increased staffing to address additional special events. Additionally,
restroom hours were extended to provide access for special event participants, as
well as , the addition of porters to high traffic beachfront restrooms.
Restroom Index Score For All Public Restroorns Citywide
Overall Public Restroom Index(Target=l.5) FY15116
Q1 02 03 04 FY/werage
Overall CM Restroom Score 2'08 2.06 1.99 1.79 2.00
Cleanliness 251 250 231 2.01 2.37
Toilet Area 2.46 2.48 2.31 1.97 2.33
Sink Area .7 2 2.31 2.05 2.40
Bathroom Intevor 1.55 1.67 1.51
Bathroom Exterior 1.80 1.83 1.77 1.73
Overall Public Restroom Index(Target=1.5) FY16117 FY17/18 FY18119
01 02 03 04 FY Average 0I Q2 03 04 FY Average 55 %change from%charge from%change from
prior Qtr prior Fy Qtr base year Qtr
Overall City Restroom Score 1.89 2.19 2.20 2.14 r 2.11 193 2.07 2,04 2,00 201 186 r k
CNanl(rless 217 2.55 2.58 225 2.39 208 230 229 227 224 2.13 r
Toilet Area 2.11 2.44 2.44 2.26 ' 231 213 2.25 2.24 2.30 223 2.17 r ,
Sink Area 2.23 2.67 2.72 2.25 2.47 204 2.36 2.33 224 224 3.10 r
r Bathroom Interior 1.86 1.90 1.74 202 1.88 1.79 1.82 1.76 1.82 180 1.59 - r -
Bathroom Extena 1.75 1.89 2.03 r 1.76 1 77 1.84 1.81 1.65 1.77 1.58 r _ r r __
Overall Public Restroom Index 2.0 or better FY15116
(Target 90%) 01 02 03 Q4 FY Average
Overall City Restroom Score 66,6% 66.0% 73.1% 80.2% 70.44%
Cleanliness 47.7% 471% 60.0% 721% 54.7%
Toilet Area 50.6% 48.1% 621% 72.9% 56.6%
Sink Area 44.8% 46.% 57.9% 71.2% 52.9%
Bathroom Interior 88.5% 86.5% 84.1% 88.0%
Bathroom Exterior 824% 78.5% 86.0% 842°t°
FY16117 FY17/18 FY18119
Overall Public Restroom Index 2.0 or better
(Target 90%) Q1 02 03 04 FY Average Q1 02 03 04 FY Peerage Q1 %change from%change from%charge from
prior Qtr prior FY Qtr base year Qtr
Overall City Restroom Score 76.0% 64.7% 654% 65.9% 68.0% 74.2% 69.5% 70.2% 70.4% 70.2% 749% 6.39% 0.94% 12.46%
Cleanliness 64.4% 47.5% 48.7% 59.0% 54.9% 66.4% 58.6% 5940% 58.0% 60.5% 62.5% 7.76% -5.87% 31.03%
Toilet Area 65.8% 52,1% 50.9% 58.4% 56.8% 654% 57.7% 592% 554% 580% 60.0% 8.33% -.26% 18.58%
Sink Area 630% 429% 46.5% 59.7% 53.0% 674% 59.8% 58.9% 60.6% 56.6% 65.0% 7.26% -3.56% 45.09%
Bathroom Interior 79.7% 80.6% 80.1% 737% 78.5% 82.4% 78.3% 79.9% 77.3% 82.1% 84.5% 9.31% 2.55% -4.52%
Bathroom Exterior ® 83.2% 84.1% 720% 83.7% 81.3% 82.3% 82.7% 88.4% 64.1% 2.04% 10.95% 947%
Percentage of Assessments scoring 20 or herr.,(Target 90%1
Percentage o/Asssa.mente.coring 2.0 or better(Target FV15716
90%) 01 0203 04 FY Average
Overall 86.60% 66.00% 731% I 802% 70.4%
Oatr0oan Looalan
South Pointe Park ILLS 7am-Ow01 70.1% 672% 88 0% 8s 6% 79.0%
Melon,Stoneman Douglas 1MF7amS00n7SS90n-12am1 58.1% 480% 500% 88.5% 558%
err Sheet8 Ocean-Lummus Park(M-F7am-100n5S6on- 744% 80.7% 77.2% 750% 72.7%
10th Streets Ocean-Lumen us Park(MF7am-10om/SSBam- 81.1% 58.3% 509% 06.2% , 501%
14th Street&Ocean-Lummus Park(MF7am-1Opm5S8arn- 40.2% 50.0% 38.0% 51.0% 448%
21.1S11ea18 Ocean-Collins Park(MF7am-t0pn5S9an- 88.3% 69.9% 77.3% 78.7% 12.2%
35111 Street&Ocean-Pancoaet Park(MS 7amdprir 73.1% 75.8% 845% 813% 77.7%
48th Street&Colons-Indian Beech Park(MS7am-80001 81.1°/. 750% 83.7% 846% 80 1%
53rd Street&Caine-Beach View Park(M57amdpn 85.0% 070%
04th Street B Cane-Alteon Parll(M-S7amAnrnl 638% B82% 00.2% 87 0% 680%
Unclad Baas Mronl(lamSpm SSI 880% IMMI 88.5%
N90SP 80th Street B Colne(MS7am6nlni 36.9% 42.0% 484% 52.0% 412%
NSOSP 83rd Sheet Colin(MSlam-8pn0 43.8% 442% 859% 88.5% - 534%
84505284th Street B Colin,(M5700-600nl 51.2% 80.7% 80.3% 73.7% 872%
Stillwater OAS gem-Bin84.7% 600% 88.1% 748%
Creep(MS 80m-Earn493% 53.2% 83.3% 86.2%
Tatum(MS 8am-80001( 75.7% 73.3%
Norah 811cra PakYaRi Carder 100 Terme)(MFBam- 69.1% 643% 81 0%
Fairway Park(SSBam-8pni 020% 64.3% 814%
Normards Ws(Restroom a by 9e0)(M58amApr/ 882% 824% 878%
Mee(14F 8am-500011, 58.3% 52.1% 70.0% 50.4% 583%
Maur..Gibb Park(MS8em-5pnb 48.2% 313% 75.0% 760% 480%
Souv.cape(Wei Ban-1000v( 62.5% 82.5%
Flamingo Baseball Sladum IMS8am-50rnl 50.0% 50.0%
Flamingo Outside TennislM-SBam-8Pn11 80.1% 88.1% 75.0% 838%
Flamingo Footal Slacken(Concession Moa)/M865m-90001 833% 83 7% 750% 862%
South Pont Drive and Pia Pa.(/am-Sunset 38.8% 250% 33.7% 430% 350%
0718717 FY17/18 1716(19
Perunla9s of Asa.ssmsnta scoring 2.0 or bettor(Target %Chung.
00%) 01 02 CO 04 FY Average 01 02 03 04 FY Average 01 %CNnga Hom prior FV%olurgs Man
Irom prior Olr Qtrbase year Oa
Overall 78.00% 8470% 65.0% _ 099% 679% 74.20% 69.50% 70.2% 70.4% 71 0% 74.9%
Bathroom Location
South Pointe Park(MS ram-60001 893% 78.0% 939% 800% 803% 78.1% 87.7% 722% 61.7% 69.5% 788% 064% ri 03%
MNOry Stoneman 00u91as(NSF 7amA9m$Seam-12am1 757% 575% 57.1% 453% 589% 859% 056% 82.0% 576% 02.8% 85.0% 28.08% 4630°:
BM Street 0 Ocean.Lummus Park(1.4F70n-l0wn5S8am- 774% 12 1% 575% , 034% 676% 11.2% 528% 59.6% 629% 61.8% 8948% 305% -2.25% .245%
10th Sheet 5Ocean-L Park(MF7am-rOpn5S0am- 09/% 08.2% 85.6% 83.0% 54.5% 802% a3.1% 733% 592% 11.74% 10.07%
140,Street&Ocean-Lummus Park 1k4F7arn-10un5Seam; 48.2% 409% 525% 50.1% 000% , 78.9% 78.1% 04% 78.3% 0.28% 13.48% 94.79%
2181S1,0010 Ocean-Collins Park(MF7am-10pn5S9an. 857% 62.1% 83.2% 'i76% 022% 750% 849% 58.3% , 61.6% 650% 81.1% ..91% -18.53% -1054%
35th Street 8Ocean-Pancoast Park(MS7am-8001( 770% 06.1% 550% 706% 63.0% 72.1% 72.1% 820% 68.4% 72.7% 15.76% 13.77% '055%
480150*&Cabna-Indian Beech Park(MS 7am-Own I 735% 07 7% 62.5% 01.2°% e0 2% 750% 69.5% 583% 494% 82 8% 73.8% 49.39% -1.60% -9.03%
5301S1re.0 Coins-BeachV Park(WS 7.9-8,i 85.7% Il 78.1% 650% /98% 872% 84.7% „, 65.8% 849% 71.1% 88.8% 570% -21.33% -2741%
84111 Street&Can.-Alison Park(M574m-8onll 79.4% 61.7% 043% 640% 02.2% 51.4% 58.0% 53.1% 55.9% 61.0% 18.01% -0.08% -345%
Unclad BeacMranl(7am-Bons SS). 838% 664% 789% /6.0% /60% 72.1% 65.9% 74.3% 75 a% 72.2% 758% 000% 4.85% 14 06%
NSOSP 60th Street Calais(M57sm-Bpn,l 54.8% 489% 47.0% 44l% 855% 580% 82.5% 614% 82.6% 51.0% -2.17% -3.82% 7071%
NSOSP 83rd Street B Colitis(MS7am-8pml 858% 48.9% 542% 42% 557% 838% 63.5% 69.2% 854% 658% 89.2% 581% 9.40% 5799%
NSOSP 84th Street B Collns(MS7amApml 83.5% 588% 52.1% 482% 54.7% 81.3% 489% 54.8% 830% 57.0% 82.9% -0.18% 261% 22.85%
Selwala(WS Sam-13.0 74.1% 448% 750% 003% 75.8% 808% 86.6% II 828% 718% -20.44% -864% 1069%
Creep 0.48.m-Opnl 82.8% 48.1% 725% 780% 890% 73.6% 74.1% 824% 81 3% 77.5% 80.9% -0.49% 9.92% 64.10%
Tahlm(WS Bam-epic 77.5% 566% 70.7% 745% 8346% 004% 81.5% 823% 82.1% 70.7%,1 -3.16% -4137% 528%
Faway Park(SSBam.Bpm 1 87 5% 73 2% 132.5% 75.0% - 748% 77.5% 03 3% 71.4% 64.3% 73.1% 82.8% 28.48% 8.58% 0 73%
Normandy W4e(Restroamaby 6alE)(M58am-40ml 853% 813% 658% 804% 78.2% 60.6% 65.0% 88.7% 77.0% 69.8% 818% 023% 17.53% -726%
Was(M0040-50001 83.3% 50.0% 587% IMMIMMMI 219% 8003%
Mau aGfbh Park(MSBam 5000 150% 88.0% 583% 088% 875% 844% 807% 88.7% 688% 85.0% 71.7% 422% 11.34% 55.10%
Sor9d.aspeIWIR 78,10pn II
FWago 88840al Stadium(MS8am 500011 82.5% 816% 000%
Flanngo Outside Temya(MSBam-Born 70.7% 870% 70.5% 753% Il 845% 79.8% 884% 615% -3.21% -321% 9.24%
Flamingo Boatel Stack.(Concession Area)(MS6am9prnl 68.3% 88.8% 82.1% 57.1% 69.1% 690% 813% 77.9% 79.9% 17.2% 750% 6.13% 8.70% -9.96%
Sale Poll 00 end Pier Pan(Ian-Sunset 40.2% 39.8% 48.2% 37.5% 412% 803% 52.5% 48.6% 54.2% 53.0% 750% 3838% 24.38% 93.30%
Next Quarter Assessments
City part-time staff is conducting assessments every quarter. Additionally, residents are
always welcome to participate. If you or any member of your staff is interested in
participating in the City's Restroom Index Program, please contact Dr. Leslie Rosenfeld with
Organization Development Performance Initiatives at extension 6923.
If you have any further questions, please feel free to contact me.
c: Eric Carpenter, Assistant City Manager
Mark Taxis, Assistant City Manager
John Rebar, Parks and Recreation Director
Roy Coley, Public Works Director
Adrian Morales, Property Management Director
Dr. Leslie Rosenfeld, Chief Learning Development Officer
Attachment ,
i
KGB/LDP/
Criteria for each area are listed below:
Cleanliness Toilet Area
• Floors mopped/clean/no stains
• Toilets/urinal clean/no litter visible/ no leaks
• No unpleasant odor
• Toilet paper unavailable/usable
• No graffiti
Cleanliness Sink Area
• Floors mopped/clean/no stains
• Sink and/or mirror clean/no leaks
• Trash can no more than 3/ full
• Walls clean/no graffiti
• Soap dispenser clean
Appearance Interior
• Stable/operable toilet/urinal partition enclosures
• Stall doors rust free/fully painted/latch and hinge functional
• Sink faucets and soap dispenser functional
• Hand dryer or paper dispenser functional
• All interior lights functional
Appearance / Cleanliness Exterior
• Signage visible and clean
• No graffiti
• No unpleasant odor
• No trash/litter
• Entrance door rust free/fully painted/functional (rollup or traditional)