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PROFESSIONAL SERVICES AGREEMENT
BETWEEN THE CITY OF MIAMI BEACH
AND
CARD ASSOCIATION PAYMENT EXPERTS, LLC FOR
MERCHANT INDUSTRY CONSULTING SERVICES, PURSUANT TO
RFQ 2018-005-JC
This Profes ional Services Agreement ("Agreement") is entered into this S
day of -rebrkar , 201 f , between the CITY OF MIAMI BEACH, FLORIDA, a
municipal corporioon organized and existing under the laws of the State of Florida,
having its principal offices at 1700 Convention Center Drive, Miami Beach, Florida,
33139 ("City"), and CARD ASSOCIATION PAYMENT EXPERTS, LLC, a Florida limited
liability company, registered to do business in Florida, whose address is 866 Sorrento
Road, Jacksonville, FL 32207 ("Consultant").
SECTION 1
DEFINITIONS
Agreement: This Agreement between the City and Consultant, including any exhibits
and amendments thereto.
City Manager: The chief administrative officer of the City.
City Manager's
Designee: The City staff member who is designated by the City Manager to
administer this Agreement on behalf of the City. The City Manager's
designee shall be the Deputy Finance Director.
Consultant: For the purposes of this Agreement, Consultant shall be deemed to be an
independent contractor, and not an agent or employee of the.City.
Services: All services, work and actions by the Consultant performed or undertaken
pursuant to the Agreement.
Consultant Service
Order: "Consultant Service Order" shall specifically describe and delineate the
particular Services which will be required of Consultant for the Project that
is the subject of such order using Schedule "A" — Consultant Service
Order Format, attached hereby and made part of this Agreement.
Fee: Amount paid to the Consultant as compensation for Services.
Proposal
Documents: Proposal Documents shall mean City of Miami Beach RFQ No. 2018-005-
JC for MERCHANT INDUSTRY CONSULTING SERVICES, together with
all amendments thereto, issued by the City in contemplation of this
Agreement, RFQ, and the Consultant's proposal in response thereto
("Proposal"), all of which are hereby incorporated and made a part hereof;
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provided, however, that in the event of an express conflict between the
Proposal Documents and this Agreement, the following order of
precedent shall prevail: this Agreement; the RFQ; and the Proposal.
Risk Manager: The Risk Manager of the City, with offices at 1700 Convention Center
Drive, Third Floor, Miami Beach, Florida 33139; telephone number (305)
673-7000, Ext. 6435; and fax number(305) 673-7023.
SECTION 2
SCOPE OF SERVICES
2.1 In consideration of the Fee to be paid to Consultant by the City, Consultant shall provide
the work and services described in Exhibit"A" hereto (the "Services").
Although Consultant may be provided with a schedule of the available hours to provide
its services, the City shall not control nor have the right to control the hours of the
services performed by the Consultant; where the services are performed (although the
City will provide Consultant with the appropriate location to perform the services); when
the services are performed, including how many days a week the services are
performed; how the services are performed, or any other aspect of the actual manner
and means of accomplishing the services provided. Notwithstanding the foregoing, all
services provided by the Consultant shall be to the reasonable satisfaction of the City
Manager. If there are any questions regarding the services to be performed, Consultant
should contact the following person:
Finance Department
City of Miami Beach
1700 Convention Center Drive
Miami Beach, FL 33139
Attn: Allison Williams, Deputy Finance Director
Email: AllisonWilliams@miamibeachfl.gov
2.2 Consultant's Services and any deliverables incident thereto, shall be completed in
accordance with the timeline and/or schedule in the Consultant Service Order.
Consultant Service Orders must include a detailed list of tasks, sub-tasks, and
deliverables (Collectively the Scope) that are consistent with the work and services
described in Appendix"C" of the RFQ and Exhibit"A" of this agreement.
2.3 Consultant shall only commence any Services, or portions thereof, upon issuance of a
Consultant Service Order executed by the City Manager or corresponding Department's
Director pursuant to the requirements in section 4.2 of this agreement.
2.4. Additional Services ancillary or related to the work and services described in the RFQ
may be provided under this Agreement at City's request, subject to negotiation of a
Consultant Service Order, duly executed by the City Manager and the Consultant.
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SECTION 3
TERM
The term of this Agreement ("Term") shall commence upon execution of this Agreement by all
parties hereto, and shall have an initial 'term of three (3) years, with two (2), one (1) year
renewal options, to be exercised at the City Manager's sole option and discretion, by providing
Consultant with written notice of same no less than thirty (30) days prior to the expiration of the
initial term.
Notwithstanding the Term provided herein, Consultant shall adhere to any specific timelines,
schedules, dates, and/or performance milestones for completion and delivery of the Services,
as same is/are set forth in the timeline and/or schedule referenced in Exhibit A hereto.
SECTION 4
FEE
In consideration of the Consultant's performance of the Services set forth in Exhibit "A,"
Consultant shall be compensated on a "Fixed Fee" basis, in the total amount of $33,000, which
shall be billed in three (3) installments of $11,000, which shall be paid upon successful
completion of Deliverable #1, Deliverable #2, and Deliverable #3, respectively, as set forth in
Schedule "B" hereto (the "Consultant's Fees"). Any additional Services shall be performed
through individual Consultant Service Order(s), attached hereto as Schedule "A", issued for a
particular Project, with the fee for any such additional work to be negotiated between the City
and Consultant, and set forth in the Consultant Service Order. Notwithstanding the preceding,
the total fee paid to Consultant pursuant to this Agreement shall be subject to funds availability
approved through the City's budgeting process.
4.1 At the time of negotiation of each Consultant Service Order, City and Consultant will
determine the tasks, sub-tasks, and deliverables applicable to the Project based on the
list of Services associated with each Consultant Service Order. Consultant shall not
commence any Services or Additional Services unless approved in writing by the City
Manager or the corresponding Department's Director or designee.
4.2 Consultant Service Orders must be executed in accordance with Citywide Procedure
P.O. 03.02. Any Consultant Service Order not executed in accordance herewith shall be
null and void.
4.3 Reimbursable Expenses are an allowance set aside by the City and shall include actual
expenditures made by the Consultant in the interest of the Project, provided such
expenses are authorized in advance by the City in a Consultant Service Order. The
Reimbursable Expenses allowance, as specified herein, belongs to, and shall be
controlled by the City (i.e., unused portions will be retained by the City and shall not be
paid to Consultant). Only approved travel-related expenses authorized by a Consultant
Service Order will be reimbursed to the Consultant, in an amount not-to-exceed the
agreed-upon amount reflected on the corresponding Consultant Service Order, and in
accordance with City-wide Procedure OD. 20.01 (Travel on City Business), as may be
updated by the City from time to time ("Reimbursable Expenses").
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Notwithstanding the above, any Reimbursable Expenses must be authorized, in
advance, in writing, by the City Manager or corresponding Department's Director.
Invoices or vouchers for Reimbursable Expenses shall be submitted to the
corresponding Department's Director (along with any supporting receipts and other
back-up material required to support the amount invoiced, and as requested by the
corresponding Department's Director). Consultant shall certify as to each such invoice
and/or voucher that the amounts and items claimed as reimbursable are "true and
correct and in accordance with the Agreemeht." Only actual amounts incurred and paid
(requiring proof of payment) by the Consultant shall be invoiced, without any markups
and/or additions.
4.4 INVOICING
Upon receipt of an acceptable and approved invoice, payment(s) shall be made within
forty-five (45) days for that portion (or those portions) of the Services satisfactorily
rendered (and referenced in the particular invoice).
Invoices shall include a detailed description of the Services (or portions thereof)
provided, and shall be submitted to the City at the following address:
Accounts Payable Division
Finance Department
City of Miami Beach
1700 Convention Center Drive, 3rd Floor
Miami Beach, FL 33139
payables@miamibeachfl.gov
SECTION 5
TERMINATION
5.1 TERMINATION FOR CAUSE
If the Consultant shall fail to fulfill in a timely manner, or otherwise violates, any of the
covenants, agreements, or stipulations material to this Agreement, the City, through its
City Manager, shall thereupon have the right to terminate this Agreement for cause.
Prior to exercising its option to terminate for cause, the City shall notify the Consultant of
its violation of the particular term(s) of this Agreement, and shall grant Consultant ten
(10) days to cure such default. If such default remains uncured after ten (10) days, the
City may terminate this Agreement without further notice to Consultant. Upon
termination, the City shall be fully discharged from any and all liabilities, duties, and
terms arising out of, or by virtue of, this Agreement.
Notwithstanding the above, the Consultant shall not be relieved of liability to the City for
damages sustained by the City by any breach of the Agreement by the Consultant. The
City, at its sole option and discretion, shall be entitled to bring any and all legal/equitable
actions that it deems to be in its best interest in order to enforce the City's right and
remedies against Consultant. The City shall be entitled to recover all costs of such
actions, including reasonable attorneys'fees.
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5.2 TERMINATION FOR CONVENIENCE OF THE CITY
The city may also, through its city manager, and for its convenience and without cause,
terminate the agreement at any time during the term by giving written notice to
consultant of such termination; which shall become effective within thirty (30) days
following receipt by the consultant of such notice. If the agreement is terminated for
convenience by the city, consultant shall be paid for any services satisfactorily
performed up to the date of termination; following which the city shall be discharged from
any and all liabilities, duties, and terms arising out of, or by virtue of, this agreement.
5.3 TERMINATION FOR INSOLVENCY
The City also reserves the right to terminate the Agreement in the event the Consultant
is placed either in voluntary or involuntary bankruptcy or makes an assignment for the
benefit of creditors. In such event, the right and obligations for the parties shall be the
same as provided for in Section 5.2.
SECTION 6
INDEMNIFICATION AND INSURANCE REQUIREMENTS
6.1 INDEMNIFICATION
Consultant agrees to indemnify and hold harmless the City of Miami Beach and its
officers, employees, agents, and contractors, from and against any and all actions
(whether at law or in equity), claims, liabilities, losses, and expenses, including, but not
limited to, attorneys' fees and costs, for personal, economic or bodily injury, wrongful
death, loss of or damage to property, which may arise or be alleged to have arisen from
the negligent acts, errors, omissions or other wrongful conduct of the Consultant, its
officers, employees, agents, contractors, or any other person or entity acting under
Consultant's control or supervision, in connection with, related to, or as a result of the
Consultant's performance of the Services pursuant to this Agreement. To that extent,
the Consultant shall pay all such claims and losses and shall pay all such costs and
judgments which may issue from any lawsuit arising from such claims and losses, and
shall pay all costs and attorneys' fees expended by the City in the defense of such
claims and losses, including appeals. The Consultant expressly understands and agrees
that any insurance protection required by this Agreement or otherwise provided by the
Consultant shall in no way limit the Consultant's responsibility to indemnify, keep and
save harmless and defend the City or its officers, employees, agents and
instrumentalities as herein provided.
The parties agree that one percent (1%) of the total compensation to Consultant for
performance of the Services under this Agreement is the specific consideration from the
City to the Consultant for the Consultant's indemnity agreement. The provisions of this
Section 6.1 and of this indemnification shall survive termination or expiration of this
Agreement.
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6.2 INSURANCE REQUIREMENTS
The Consultant shall maintain and carry in full force during the Term, the following
insurance:
1. Consultant General Liability, in the amount of$1,000,000;
2. Consultant Professional Liability, in the amount of$200,000; and
3. Workers Compensation & Employers Liability, as required pursuant to Florida
Statutes.
The insurance must be furnished by insurance companies authorized to do business in
the State of Florida. All insurance policies must be issued by companies rated no less
than "B+" as to management and not less than "Class VI" as to strength by the latest
edition of Best's Insurance Guide, published by A.M. Best Company, Oldwick, New
Jersey, or its equivalent.
All of Consultant's certificates shall contain endorsements providing that written notice
shall be given to the City at least thirty (30) days prior to termination, cancellation or
reduction in coverage in the policy. The insurance certificates for General Liability shall
include the City as an additional insured and shall contain a waiver of subrogation
endorsement.
Original certificates of insurance must be submitted to the City's Risk Manager for
approval (prior to any work and/or services commencing) and will be kept on file in the
Office of the Risk Manager. The City shall have the right to obtain from the Consultant
specimen copies of the insurance policies in the event that submitted certificates of
insurance are inadequate to ascertain compliance with required coverage.
The Consultant is also solely responsible for obtaining and submitting all insurance
certificates for any sub-consultants.
Compliance with the foregoing requirements shall not relieve the Consultant of the
liabilities and obligations under this Section or under any other portion of this Agreement.
The Consultant shall not commence any work and or services pursuant to this
Agreement until all insurance required under this Section has been obtained and such
insurance has been approved by the City's Risk Manager.
SECTION 7
LITIGATION JURISDICTIONNENUE/JURY TRIAL WAIVER
This Agreement shall be construed in accordance with the laws of the State of Florida.
This Agreement shall be enforceable in Miami-Dade County, Florida, and if legal action
is necessary by either party with respect to the enforcement of any or all of the terms or
conditions herein, exclusive venue for the enforcement of same shall lie in Miami-Dade
County, Florida. By entering into this Agreement, Consultant and the City expressly
waive any rights either party may have to a trial by jury of any civil litigation related to or
arising out of this Agreement.
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SECTION 8
LIMITATION OF CITY'S LIABILITY
The City desires to enter into this Agreement only if in so doing the City can place a limit
on the City's liability for any cause of action, for money damages due to an alleged
breach by the City of this Agreement, so that its liability for any such breach never
exceeds the sum of the compensation/fee to be paid to the Consultant pursuant to this
Agreement, less any amounts actually paid by the City as of the date of the alleged
breach. Consultant hereby expresses its willingness to enter into this Agreement with
Consultant's recovery from the City for any damages from any action for breach of
contract to be limited to a maximum amount of the compensation/fee to be paid to the
Consultant pursuant to this Agreement, less any amounts actually paid by the City as of
the date of the alleged breach.
Accordingly, and notwithstanding any other term or condition of this Agreement,
Consultant hereby agrees that the City shall not be liable to the Consultant for damages
in an amount in excess of the compensation/fee to be paid to the Consultant pursuant to
this Agreement, less any amounts actually paid by the City as of the date of the alleged
breach, for any action or claim for breach of contract arising out of the performance or
non-performance of any obligations imposed upon the City by this Agreement.
Nothing contained in this section or elsewhere in this Agreement is in any way intended
to be a waiver of the limitation placed upon the City's liability, as set forth in Section
768.28, Florida Statutes.
SECTION 9
DUTY OF CARE/COMPLIANCE WITH APPLICABLE LAWS/PATENT RIGHTS; COPYRIGHT;
AND CONFIDENTIAL FINDINGS
9.1 DUTY OF CARE
With respect to the performance of the work and/or service contemplated herein,
Consultant shall exercise that degree of skill, care, efficiency and diligence normally
exercised by reasonable persons and/or recognized professionals with respect to the
performance of comparable work and/or services.
9.2 COMPLIANCE WITH APPLICABLE LAWS
In its performance of the work and/or services, Consultant shall comply with all
applicable laws, ordinances, and regulations of the City, Miami-Dade County, the State
of Florida, and the federal government, as applicable.
9.3 PATENT RIGHTS; COPYRIGHT; CONFIDENTIALITY
Any work product arising out of this Agreement, as well as all information specifications,
processes, data and findings, are intended to be the property of the City and shall not
otherwise be made public and/or disseminated by Consultant, without the prior written
consent of the City Manager, and in accordance with Exhibit B, attached hereto,
excepting any information, records etc. which are required to be disclosed pursuant to
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Court Order and/or Florida Public Records Law.
All reports, documents, articles, devices, and/or work produced in whole or in part under
this Agreement are intended to be the sole and exclusive property of the City, and shall
not be subject to any application for copyright or patent by or on behalf of the Consultant
or its employees or sub-consultants, without the prior written consent of the City
Manager.
SECTION 10
GENERAL PROVISIONS
10.1 AUDIT AND INSPECTIONS
Upon reasonable verbal or written notice to Consultant, and at any time during normal
business hours (i.e. 9AM — 5PM, Monday through Fridays, excluding nationally
recognized holidays), and as often as the City Manager may, in his/her reasonable
discretion and judgment, deem necessary, there shall be made available to the City
Manager, and/or such representatives as the City Manager may deem to act on the
City's behalf, to audit, examine, and/ or inspect, any and all other documents and/or
records relating to all matters covered by this Agreement. Consultant shall maintain
any and all such records at its place of business at the address set forth in the
"Notices" section of this Agreement.
10.2 [INTENTIONALLY DELETED]
10.3 ASSIGNMENT, TRANSFER OR SUBCONSULTING
Consultant shall not subcontract, assign, or transfer all or any portion of any work
and/or service under this Agreement without the prior written consent of the City
Manager, which consent, if given at all, shall be in the Manager's sole judgment and
discretion. Neither this Agreement, nor any term or provision hereof, or right hereunder,
shall be assignable unless as approved pursuant to this Section, and any attempt to
make such assignment(unless approved) shall be void.
10.4 PUBLIC ENTITY CRIMES
Prior to commencement of the Services, the Consultant shall file a State of Florida Form
PUR 7068, Sworn Statement under Section 287.133(3)(a) Florida Statute on Public
Entity Crimes with the City's Procurement Division.
10.5 NON-DISCRIMINATION
In connection with the performance of the Services, the Consultant shall not exclude
from participation in, deny the benefits of, or subject to discrimination anyone on the
grounds of race, color, national origin, sex, age, disability, religion, income or family
status.
Additionally, Consultant shall comply fully with the City of Miami Beach Human Rights
Ordinance, codified in Chapter 62 of the City Code, as may be amended from time to
time, prohibiting discrimination in employment, housing, public accommodations, and
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public services on account of actual or perceived race, color, national origin, religion,
sex, intersexuality, gender identity, sexual orientation, marital and familial status, age,
disability, ancestry, height, weight, domestic partner status, labor organization
membership, familial situation, or political affiliation.
10.6 CONFLICT OF INTEREST
Consultant herein agrees to adhere to and be governed by all applicable Miami-Dade
County Conflict of Interest Ordinances and Ethics provisions, as set forth in the Miami-
Dade County Code, as may be amended from time to time; and by the City of Miami
Beach Charter and Code, as may be amended from time to time; both of which are
incorporated by reference as if fully set forth herein.
Consultant covenants that it presently has no interest and shall not acquire any
interest, directly or indirectly, which could conflict in any manner or degree with the
performance of the Services. Consultant further covenants that in the performance of
this Agreement, Consultant shall not employ any person having any such interest. No
member of or delegate to the Congress of the United States shall be admitted to any
share or part of this Agreement or to any benefits arising therefrom.
10.7 CONSULTANT'S COMPLIANCE WITH FLORIDA PUBLIC RECORDS LAW
(A) Consultant shall comply with Florida Public Records law under Chapter 119, Florida
Statutes, as may be amended from time to time.
(B) The term "public records" shall have the meaning set forth in Section 119.011(12), which
means all documents, papers, letters, maps, books, tapes, photographs, films, sound
recordings, data processing software, or other material, regardless of the physical form,
characteristics, or means of transmission, made or received pursuant to law or
ordinance or in connection with the transaction of official business of the Employer.
(C) Pursuant to Section 119.0701 of the Florida Statutes, if the Consultant meets the
definition of"Contractor" as defined in Section 119.0701(1)(a), the Consultant shall:
(1) Keep and maintain public records required by the City to perform the service;
(2) Upon request from the City's custodian of public records, provide the City with a
copy of the requested records or allow the records to be inspected or copied
within a reasonable time at a cost that does not exceed the cost provided in
Chapter 119, Florida Statutes or as otherwise provided by law;
(3) Ensure that public records that are exempt or confidential and exempt from
public records disclosure requirements are not disclosed, except as authorized
by law, for the duration of the contract term and following completion of the
Agreement if the Consultant does not transfer the records to the City;
(4) Upon completion of the Agreement, transfer, at no cost to the City, all public
records in possession of the Consultant or keep and maintain public records
required by the City to perform the service. If the Consultant transfers all public
records to the City upon completion of the Agreement, the Consultant shall
destroy any duplicate public records that are exempt or confidential and exempt
from public records disclosure requirements. If the Consultant keeps and
maintains public records upon completion of the Agreement, the Consultant shall
meet all applicable requirements for retaining public records. All records stored
electronically must be provided to the City, upon request from the City's
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custodian of public records, in a format that is compatible with the information
technology systems of the City.
(D) REQUEST FOR RECORDS; NONCOMPLIANCE.
(1) A request to inspect or copy public records relating to the City's contract for
services must be made directly to the City. If the City does not possess the
requested records, the City shall immediately notify the Consultant of the
request, and the Consultant must provide the records to the City or allow the
records to be inspected or copied within a reasonable time.
(2) Consultant's failure to comply with the City's request for records shall constitute a
breach of this Agreement, and the City, at its sole discretion, may: (1) unilaterally
terminate the Agreement; (2) avail itself of the remedies set forth under the
Agreement; and/or(3) avail itself of any available remedies at law or in equity.
(3) A Consultant who fails to provide the public records to the City within a
reasonable time may be subject to penalties under s. 119.10.
(E) CIVIL ACTION.
(1) If a civil action is filed against a Consultant to compel production of public records
relating to the City's contract for services, the court shall assess and award
against the Consultant the reasonable costs of enforcement, including
reasonable attorney fees, if:
a. The court determines that the Consultant unlawfully refused to comply with
the public records request within a reasonable time; and
b. At least 8 business days before filing the action, the plaintiff provided written
notice of the public records request, including a statement that the
Consultant has not complied with the request, to the City and to the
Consultant.
(2) A notice complies with subparagraph (1)(b) if it is sent to the City's custodian of
public records and to the Consultant at the Consultant's address listed on its
contract with the City or to the Consultant's registered agent. Such notices must
be sent by common carrier delivery service or by registered, Global Express
Guaranteed, or certified mail, with postage or shipping paid by the sender and
with evidence of delivery, which may be in an electronic format.
(3) A Consultant who complies with a public records request within 8 business days
after the notice is sent is not liable for the reasonable costs of enforcement.
(F) IF THE CONSULTANT HAS QUESTIONS REGARDING THE APPLICATION OF
CHAPTER 119, FLORIDA STATUTES, TO THE CONSULTANT'S DUTY TO PROVIDE
PUBLIC RECORDS RELATING TO THIS AGREEMENT, CONTACT THE CUSTODIAN
OF PUBLIC RECORDS AT:
CITY OF MIAMI BEACH
ATTENTION: RAFAEL E. GRANADO, CITY CLERK
1700 CONVENTION CENTER DRIVE
MIAMI BEACH, FLORIDA 33139
E-MAIL: RAFAELGRANADO(a,MIAMIBEACHFL.GOV
PHONE: 305-673-7411
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SECTION 11
NOTICES
All notices and communications in writing required or permitted hereunder, shall be delivered
personally to the representatives of the Consultant and the City listed below or may be mailed
by U.S. Certified Mail, return receipt requested, postage prepaid, or by a nationally recognized
overnight delivery service.
Until changed by notice, in writing, all such notices and communications shall be addressed as
follows:
TO CONSULTANT: Card Association Payment Experts, LLC
866 Sorrento Road
Jacksonville, FL 32207
Attn: David G. Graham
TO CITY: City Manager's Office
City of Miami Beach
1700 Convention Center Drive, 4th Floor
Miami Beach, FL 33139
Attn: Jimmy L. Morales, City Manager
WITH A COPY TO: City of Miami Beach, Finance Department
1700 Convention Center Drive
Miami Beach, FL 33139
Attn: Allison Williams, Deputy Finance Director
Notice may also be provided to any other address designated by the party to receive notice if such
alternate address is provided via U.S. certified mail, return receipt requested, hand delivered, or by
overnight delivery. In the event an alternate notice address is properly provided, notice shall be
sent to such alternate address in addition to any other address which notice would otherwise be
sent, unless other delivery instruction as specifically provided for by the party entitled to notice.
Notice shall be deemed given on the date of an acknowledged receipt, or, in all other cases, on the
date of receipt or refusal.
SECTION 12
MISCELLANEOUS PROVISIONS
12.1 CHANGES AND ADDITIONS
This Agreement cannot be modified or amended without the express written consent of
the parties. No modification, amendment, or alteration of the terms or conditions
contained herein shall be effective unless contained in a written document executed with
the same formality and of equal dignity herewith.
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12.2 SEVERABILITY
If any term or provision of this Agreement is held invalid or unenforceable, the remainder
of this Agreement shall not be affected and every other term and provision of this
Agreement shall be valid and be enforced to the fullest extent permitted by law.
12.3 ENTIRETY OF AGREEMENT
The City and Consultant agree that this is the entire Agreement between the parties.
This Agreement supersedes all prior negotiations, correspondence, conversations,
agreements or understandings applicable to the matters contained herein, and there are
no commitments, agreements or understandings concerning the subject matter of this
Agreement that are not contained in this document. Title and paragraph headings are for
convenient reference and are not intended to confer any rights or obligations upon the
parties to this Agreement.
[REMAINDER OF THIS PAGE LEFT INTENTIONALLY BLANK]
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IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be executed
by their appropriate officials, as of the date first entered above.
FOR CITY: CITY OF MIAMI BEACH, FLORIDA
ATTEST:
By: y— —
Ra :el Granada,,•City Clerk Dan Gelber, Mayor
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416
Date: 2 1 I .. .10
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FOR CONSULTANT: `' r •, C n S$( c � ION PAYMENT EXPERTS, LLC
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Print Name and Title Print Name and Title
Date: I 0'51 Iq
APPROVED AS TO
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City Attorney n , cp Date
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EXHIBIT A
SCOPE OF SERVICES
,
Overview. ti
The City requires that the Consultant (Card Associaton Payment Experts, LLC "CAPE") review, analyze
and provide recommendations on the current merchant services environment, in order to improve the City's
operational efficiencies.
Statement of Work Required.
The Consultant shall assist the City, including, but not limited to the following three (3) areas: 1) reviewing,
evaluating and reporting on the City's present merchant services and gateways processes and procedures
2) provide recommendations for possible improvements and efficiencies, including with existing credit card
processing software, and 3) provide recommendations and assistance with obtaining lower associated
merchant fees.
The City has approximately 30-35 merchant accounts overall. An average of one (1) month's collection for
one (1) of the City's merchant accounts is provided below. The table below represents the City's parking
collections. The City also has higher average dollar transactions for Utilities, Resort Tax, and Permitting
Fees
Avg.
Amount of
#of Trans Trans. Amounts
Mastercard (MC) 42,552 $4.26 $181,392.90
Visa 135,793 $4.38 $594,874.60
Discover 1,794 $4.47 $8,017.55
19,702 $4.25 $83,655.50
199,841 $867,940.55
General.
The Consultant will be tasked with reviewing, developing, analyzing and reporting on the City's current
merchant processing and gateway systems, while also providing strategic recommendations in regards to
cost efficiencies, industry best practices, infrastructure, vulnerability and security enhancements. The
Consultant shall also provide recommendations on the practice of transferring merchant fees from the City
to the customer, commonly utilized in other municipalities.
The merchant services providers and gateways are currently used in processing the City's, receipts at
several points of sales including cashiers, online, pay by phone, and autopay. These receipts are collected
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for the City's revenues including, but not limited to parking, utilities, City Bills, permits, Resort Tax, Parks &
Recreation fees, and Police Off-Duty Billing. The City uses numerous gateways and merchant providers
that were selected based on either the conformity to the billing application, IT infrastructure, or capabilities
at the time of selection. Additionally, the variety of payment sources utilized by the City has directly
impacted the amount of gateways and providers engaged. Therefore, the City requires the Consultant to
provide recommendations on the consolidation of these providers.
Consultant's Independent Assessment.
The Consultant shall be required to provide the City with an independent assessment of the City's
merchant processing and gateway systems. The Consultant shall be expected to provide' a robust,
analytical deliverable at the end of the assessment process, by way of a comprehensive report of their
findings. The report shall include considerations and recommendations for improvements and
enhancements to critical and standard infrastructure, cost savings opportunities, vulnerability spaces,
identified security weaknesses, and shall alert the City to any banking/credit card compliance requirements.
The Consultant may be expected to be available to assist the City with the implementation of such
recommendations.
At the Consultant's request, the City will provide the Consultant with all necessary current and historical
data, payment channels, merchants, related providers, and pertinent financial information, as allowed by
the City.
Consultant's Deliverables.
The City expects the Consultant to deliver their findings, report on said findings, and make necessary
recommendations to the City at the conclusion of the independent assessment. The Consultant shall meet
with City staff in-person as often as the City requires such meetings. Additionally, meetings may be
conducted, at the City's discretion, by phone, email, or web-conferencing. The City desires to be advised of
merchant services and gateway processes and procedures and available payment solutions in order to
achieve the maximum results of the RFQ requirements, and further the City's strategic goals.
In consideration of the required services, Consultant shall provide the City with the following deliverables:
Deliverable#1:
a) CAPE gathers data regarding all current City of Miami Beach card payment processing and
equipment costs, both internal to City of Miami Beach as well as vendor costs. This includes First
Data, Payment Express, Rec Trac, Paypal, Card Connect, Global Payments, and Authorize.net
gateway and processing fees. CAPE then calculates total current card payment costs and provide
detailed current information to City of Miami Beach.
Deliverable#2:
15
a) CAPE compares City of Miami Beach's current card costs to lower costs available to City of Miami
Beach in the marketplace. CAPE will provide City of Miami Beach with output from CAPE's cost
models detailing cost reduction opportunities that accrue to City of Miami Beach by obtaining the
lowest card processing costs in the current environment. CAPE will provide a line item report to
City of Miami Beach that shows which costs can or cannot be negotiated with vendors.
Deliverable#3:
a) Using City of Miami Beach's optimum cost information generated by CAPE, CAPE provides City of
Miami Beach with fees that would need to be assessed to card payers to cover the total cost card
processing. CAPE also provides multiple customer fee options for City of Miami Beach's
consideration including outsourcing services, pass through costs to customers, and shared
payment cost options. CAPE will provide a line item report to City of Miami Beach that shows
, which costs can or cannot be negotiated with vendors and assist City of Miami Beach with
negotiating with current vendors to obtain lower costs where possible.
Additionally, CAPE will provide the following:
b) CAPE will make no more than three (3) in-person, oral presentations to the following audiences: 1)
Finance Department leadership team; 2) The City's Finance Committee; and if requested by City
of Miami Beach, 3) the City Commission; demonstrating the components of credit card fees, which
may be reduced and which fees cannot be reduced, how fees can be passed on to customers, and
other options for reducing City of Miami Beach debit/credit card costs.
c) CAPE commits to successfully complete this project within three (3) months from the date of
contract execution.
[REMAINDER OF THIS PAGE LEFT INTENTIONALLY BLANK]
_ 1
16
EXHIBIT B
NON-DISCLOSURE AGREEMENT
•
MUTUAL CONFIDENTIALITY AND NON-DISCLOSURE AGREEMENT
This Confidentiality Agreement is made as of the date the last party signs below, by and
between City of Miami Beach, ("CMB"), and Card Association Payment Experts, LLC.,
("CAPE"), a Florida limited liability company, with and address of 866 Sorrento Road,
Jacksonville, FL 32207,referred to collectively as "Parties", and individually as "Party."
WHEREAS, the parties anticipate identifying and implementing payment processing
cost reduction methods to reduce CMB's payment processing costs by various means, including
but not limited to debit and credit card processing expense reductions, ACH payment processing
expense reductions, check processing expense reductions and online banking payment
processing expense reductions; and,
WHEREAS, the parties anticipate the need for CMB to occasionally provide
Confidential Information to CAPE to enable them to identify and implement certain payment
processing cost reductions; and,
WHEREAS, the parties anticipate implementing methods to reduce payment processing
expenses by sharing certain Confidential Information, including but not limited to, procedures,
allocation methodology, financial arrangements, business, financial condition; profitability
analysis, systems designs, sales data, strategies (including marketing strategies), personnel,
operations, regulatory and compliance matters, business plans, pricing information, prospects,
clients, customers, constituents, products, technology, and/or processes claimed as confidential
and/or proprietary by the disclosing party("Confidential Information");
NOW THEREFORE, in consideration of the disclosure of such Confidential
Information by one party to the other, and for other good and valuable consideration, the receipt
and adequacy of which the parties hereto hereby acknowledge, the parties hereto agree as
follows:
1. Confidential Property. Each party (a "Recipient") receiving Confidential Information
from the other party `(a "Discloser") agrees the Confidential Information is the
confidential property of the Discloser and may not be used for any purpose except as
expressly provided in this Agreement and that each party shall maintain the
confidentiality of the Confidential Information disclosed and all parts thereof.
2. Limited Use of Confidential Information. Each Recipient agrees to hold all.
Confidential Information provided by the Discloser in the strictest confidence. Each
Recipient agrees not to use Confidential Information of the Discloser for any purpose
17
except as contemplated by the parties and for the analysis of, or internal planning with
respect to, such potential relationship with the Discloser.
3. Security of Confidential Information. Each Recipient agrees to: (a) limit disclosure of
any Confidential Information to its directors, officers, employees, agents or
representatives (collectively "Representatives") who have a need to know such
Confidential Information in connection with the matters contemplated herein, and only
for that purpose; (b) advise its Representatives of the proprietary nature of the
Confidential Information and of the obligations set forth in this Agreement and require
such Representatives to keep the Confidential Information confidential; and (c) institute
and maintain commercially reasonable security measures to prevent the unauthorized
disclosure of the Confidential Information, which measures shall be at least as strenuous
as the measures it would take to prevent disclosure of its own proprietary or confidential
information but in no event shall such measures evidence any less than reasonable care.
4. Exceptions to Limitations. The limitations in this Agreement do not apply to a Recipient
of Confidential Information of the Discloser insofar as such Confidential Information (1)
is, or becomes, public knowledge through no act or failure to act of the Recipient, its
employees and agents, (2) is publicly available, (3) is lawfully obtained by the Recipient
from a third party, (4) is independently developed by the Recipient from sources or
through persons that had no access to the Confidential Information of the Discloser, or
(5) is known by the Recipient at the date hereof other than by reason of discussions with
or disclosures by Discloser.
5. Disclosure Under Legal Process. If either party becomes compelled by law or
regulation to disclose any Confidential Information of the other party, the Recipient will
provide the Discloser with prompt written notice, to the extent permitted by law or
regulation, so that it may seek an appropriate protective order or other remedy. The
Recipient will reasonably cooperate with the Discloser in connection with efforts by the
Discloser to obtain an appropriate remedy.
6. Return of Confidential Information. Following the expiration of this Agreement, each
Recipient shall, upon the request of the Discloser, return or destroy all Confidential
Information of the Discloser; provided however that the Recipient may retain such of its
documents as is necessary to enable it to comply with applicable law and its document
retention policies.
7. No Obligation. The furnishing of the Confidential Information hereunder will not
obligate either party to enter into a relationship or any further agreement or negotiation
with the other or to refrain from entering into any agreement or negotiation with any third
party,/nor will it create a joint venture or partnership between the parties or require either
party to modify or limit its own business activities in any way except as necessary to
honor its commitments hereunder.
8. Remedies. Each party agrees that monetary damages would be inadequate to
compensate for a breach of this Agreement by the other party. Accordingly, each party
agrees and acknowledges that, in addition to any right each party may have pursuant to
18
this Agreement or applicable law, each party will be entitled to seek to obtain restraining
orders, injunctions and other appropriate orders against the other party, to post any bond
or surety or to exhaust any remedy for money damages.
9. No Warranty. The parties understand and acknowledge that all of the Confidential
Information is being provided without any representation or warranty, express or implied,
as to the accuracy or completeness thereof.
IN WITNESS WHEREOF, the Parties have duly executed this Confidentiality
Agreement as of the date first written above.
City of Miami Beach
By:
Name:
Title:
Date:
Card Association Payment Experts, LLC
By:
CO"
Name: David G. Graham
Title: CEO
APPROVED AS TO
FORM &LANGUAGE
&FOR EXECUTION
City Attorney VDate
�,e
19
SCHEDULE A
CONSULTANT SERVICE ORDER FORMAT
Service Order No. for Consulting Services.
TO:
DATE:
SCOPE OF SERVICES:
Per attached proposal dated , to be considered part of this Agreement.
Project Name and
Deliverable Number:
Estimated calendar days to complete this work: days
Card Association Payment Experts, LLC Date
City Manager Date
20
1
SCHEDULE B
CONSULTANT'S FEES
Consultant shall perform the Services, attached hereto as Exhibit A, for a fixed price of
$33,000, which shall be billed in three (3) installments of $11,000, and paid upon '
successful completion of the respective deliverable (Deliverable #1, Deliverable #2, and
Deliverable #3). Travel is not included in the $33,000 fixed price. Consultant will limit
travel as dictated by the City of Miami Beach.
[REMAINDER OF THIS PAGE LEFT INTENTIONALLY BLANK]
21
ATTACHMENT A
RESOLUTION COMMISSION ITEMS AND COMMISSION
MEMORANDUM
' j
•
•
RESOLUTION NO. 2018-30481
A RESOLUTION OF THE MAYOR AND CITY COMMISSION OF THE
CITY OF MIAMI BEACH; FLORIDA, ACCEPTING THE •
RECOMMENDATION OF THE CITY MANAGER, PURSUANT TO
REQUEST FOR QUALIFICATIONS (RFQ) NO. 2018-005-JC, FOR
MERCHANT INDUSTRY CONSULTING SERVICES; AUTHORIZING
THE ADMINISTRATION TO ENTER INTO NEGOTIATIONS WITH
PROTIVITI, INC., THE FIRST RANKED PROPOSER; FURTHER,
SHOULD NEGOTIATIONS WITH PROTIVIT!, INC, NOT BE
SUCCESSFUL, AUTHORIZE THE ADMINISTRATION TO ENTER INTO
NEGOTIATIONS WITH CARD ASSOCIATION PAYMENT EXPERTS,
LLC, THE SECOND RANKED PROPOSER; AND FURTHER
AUTHORIZE THE MAYOR AND CITY CLERK TO EXECUTE AN
AGREEMENT UPON CONCLUSION OF SUCCESSFUL
NEGOTIATIONS BY THE ADMINISTRATION.
WHEREAS, on May 16, 2018, the Mayor and City Commission approved the issuance of
Request for Qualifications(RFQ)No. 2018-005-JC, for Merchant Industry Consulting Services; and
WHEREAS, the RFP was issued on May 16, 2018, with an opening date of July 10, 2018; and
•
WHEREAS, a non-mandatory pre-proposal meeting was held on May 30, 2018; and
WHEREAS, on July 26, 2018, the City Manager, via Letter to Commission (LTC) No. 416-2018,
appointed an Evaluation Committee (the"Committee");and
WHEREAS, on July 10, 2018, the City received a total of three (3) proposals, three of which
were deemed to be responsive proposals; and
WHEREAS, the Committee convened on August 9, 2018 to review and score the responsive
proposals received; and
WHEREAS, the Committee was provided an overview of the project, information relative to the
City's Cone of Silence Ordinance and the Government Sunshine Law, general information on the scope
of services, and a copy of each proposal; and
WHEREAS, the Committee was instructed to score and rank each proposal pursuant to the
evaluation criteria established in the RFQ; and
WHEREAS, the Committee's ranking was as follows: Protiviti, Inc., as the first ranked proposer,
Card Association Payment Experts, LLC, as the second ranked proposer, and 1ST Secure IT, LLC, as
the third ranked proposer; and
WHEREAS, after reviewing all the submissions and the results of the evaluation process, the
City Manager recommends that the Mayor and City Commission authorize the Administration to enter
into negotiations authorize the Administration to enter into negotiations with Protiviti, Inc., the first
ranked proposer, and if negotiations with Protiviti, Inc. are not successful, to authorize the
Administration to enter into negotiations with Card Association Payment Experts, LLC, the second
ranked proposer.
•
NOW, THEREFORE, BE IT DULY RESOLVED BY THE MAYOR AND CITY COMMISSION OF
THE CITY OF MIAMI BEACH, FLORIDA, that the Mayor and City Commission of the City of Miami
Beach, Florida hereby accept the recommendation of the of the City Manager, pursuant to Request for
Qualifications (RFQ) No. 2018-005-JO, for Merchant Industry Consulting Services; authorize the
Administration to enter into negotiations with Protiviti, Inc., the first ranked proposer; further, should
negotiations with Protiviti, Inc. not be successful, authorize the Administration to enter into negotiations
with Card Association Payment Experts, LLC, the second ranked proposer; and further authorize the
Mayor and City Clerk to execute an agreement upon conclusion of successful negotiations by the
Administration.
PASSED AND ADOPTED this /a day of Sep?PoGP12018.
ATTEST:
7-31TJr? ily Dan Gelber, Mayor
Rafael E. Granado, City Clerk
•4A''a�1 1ey4 APPROVED AS TO
`
I' „ . ,•C,q +L FORM&LANGUAGE
#.54. &FOR EXECUTION
'
•
•
* ORATED'
7 INCORP
� city Attorney f' Data I
' i
' i
Resolutions- C7 AI
MIAMI BEACH
COMMISSION MEMORANDUM
TO: Honorable Mayor and Members of the City Commission
FROM: Jimmy L. Morales, City Manager
DATE: September 12, 2018
SUBJECT A RESOLUTION OF THE MAYOR AND CITY COMMISSION OF THE CITY OF
MIAMI BEACH, FLORIDA, ACCEPTING THE RECOMMENDATION OF THE CITY
MANAGER, PURSUANT TO REQUEST FOR QUALIFICATIONS (RFQ) NO. 2018-
005-JC, FOR MERCHANT INDUSTRY CONSULTING SERVICES; AUTHORIZING
THE ADMINISTRATION TO ENTER INTO NEGOTIATIONS WITH PROTIVITI,
INC., THE FIRST RANKED PROPOSER; FURTHER, SHOULD NEGOTIATIONS
WITH PROTIVITI, INC. NOT BE SUCCESSFUL, AUTHORIZE THE
ADMINISTRATION TO ENTER INTO NEGOTIATIONS WITH CARD ASSOCIATION
PAYMENT EXPERTS, LLC, THE SECOND RANKED PROPOSER;AND FURTHER
AUTHORIZE THE MAYOR AND CITY CLERK TO EXECUTE AN AGREEMENT
UPON CONCLUSION OF SUCCESSFUL NEGOTIATIONS BY THE
ADMINISTRATION.
RECOMMENDATION •
Approve the Resolution.
ANALYSIS
The City currently utilizes merchant services providers in processing City revenues including
cashiering (both in-person and online), parking, utilities, City bills, EnerGov Invoices, resort taxes,
Parks & Recreation fees, and Police Off-Duty Billing. The numerous gateways and merchant -'
providers currently in use were selected based on either the conformity to the billing.application, IT
infrastructure, or capabilities at the time of selection.
The City periodically requests reviews of areas of opportunity to assure that its operations are
performing optimally. Currently, the City does not have a contract for a merchant industry consulting
services. Therefore, by way of RFQ 2018-005-JC, the City solicited proposals from qualified firms
experienced in merchant industry consulting services to perform a review, analyze and provide
recommendations of the City's current merchant industry environment.
Through the RFQ, the City seeks to award an agreement to a Consultant to review, analyze and
provide recommendations on the current merchant services environment, in, order to improve the
City's operational efficiencies. Additionally,the Consultant must possess comprehensive knowledge
of the merchant industry to assist the City, including,but not limited to the following three(3) areas: 1)
reviewing, evaluating and reporting on the City's present merchant services processes and
procedures, 2) provide recommendations for possible improvements and efficiencies, including within
existing credit card processing applications, and 3) provide recommendations for obtaining lower
associated merchant fees. The price and terms for the contract will be negotiated with the most
Page 790 of 1802
, , 1
qualified firm(s), after City Commission approves authorization to negotiate.
On May 16, 2018, the City issued Request for Qualifications (RFQ) No. 2018-005-JC, for merchant
industry consulting services.At that time, eight-hundred fifty-three (853) vendors were notified via
Public Purchase of the RFQ. Subsequently, eighty-four (84) vendors accessed the RFQ notice via
Public Purchase.A voluntary pre-proposal conference was held on May 30, 2018, and was attended
by four (4) vendors. RFP responses were due and received on July 10, 2018. The City received a
total of three (3) proposals. The City received proposals from the following firms:
• 1ST Secure IT, LLC
• Card Association Payment Experts, LLC
• Protiviti, Inc.
On July 26, 2018, the Evaluation Committee was appointed by the City Manager pursuant to LTC#
416-2018, to consider the responsive proposal received. The Committee convened on August 9,
2018 to consider the proposals received. The Committee was comprised of the following individuals:
Rocio Alba, Administration Manager, Parking Department, City of Miami Beach; Jean Dolmuz,
Systems Administrator, Information Technology Department, City of Miami Beach; Natasha
Nicholson, Senior Management Analyst, Public Works Department, City of Miami. Beach; Benjamin
Nussbaum, Revenue Manager, Finance Department, City of Miami Beach;Ana Zecchini, IT
Applications Division.Director, Information Technology Department, City of Miami Beach.
The following individuals were appointed as alternates: Richard Ajami, Budget Officer, Office of
Budget and Performance Improvement, City of Miami Beach; Jose Del Risco, Assistant Director,
Parks and Recreation Department, City of Miami Beach; Cheryl Gomez, Financial Analyst III,
Finance Department, City of Miami Beach.
The Committee was provided an overview of the project, information relative to the City's Cone of
Silence Ordinance and the Government Sunshine Law. The Committee was also provided with
general information on the scope of services and a copy of each proposal. The Committee was
instructed to score and rank each proposal pursuant to the evaluation criteria established in the RFQ.
The evaluation process"resulted in the ranking of proposers as indicated in Attachment A, in the
following order:
• First Ranked Proposer- Protiviti, Inc.
• Second Ranked Proposer- Card Association Payment Experts, LLC
• Third.Ranked Proposer- 1ST Secure IT LLC
The following is a brief summary of the qualifications of the proposers, based on the information
contained in each proposal.
Protiviti, Inc.
Protiviti, Inc. is a global consulting firm that delivers deep expertise, objective insights, a tailored
approach and unparalleled collaboration to help leaders face the future with confidence. Protiviti
provides consulting solutions in finance, technology,operations, data, analytics,governance, risk and
internal audit to clients through network of more than 70 offices in over 20 countries.
Protiviti, Inc. has served more than 60 percent of Fortune 1000® and 35 percent of Fortune
Global 500® companies. The firm also work with smaller, growing companies, including those
looking to go public, as well as with government agencies. Protiviti is a wholly owned subsidiary
Page 791 of 1802
of Robert Half(NYSE: RHI),founded in 1948.
Card Association Payment Experts, LLC
Card Association Payment Experts, LLC ("CAPE") has worked primarily with municipal/state
governments and utilities over the past several years to deliver the best available payment processing
services to them: CAPE has provided unique card cost reduction opportunities to governmental
entities. CAPE knows how to rmdmize the card cost reduction opportunities available from card
associations to the City of Miami Beach. Further, CAPE's proprietary, card processing cost models
accurately calculate the cost of processing the City's specific card payments, maximizing cost
reduction opportunities and streamlining efficiencies for the City's benefit.
1ST Secure IT LLC
1st Secure IT is headquartered in South Florida, and is a well-respected and experienced Payment
Card Industry Qualified Security Assessor (QSA) company that is authorized to perform PCI DSS
audits in the United States and Latin America, PCI PIN Audits for Visa, and Customer Security
Program (CSP) Swift audits. 1St Secure IT focuses on compliance services and solutions related to
regulations such as PCI, HIPAA, EI3PA, and SSAE18 SOC2. Compliance services are a core focus
of the company.
CONCLUSION
After reviewing all the submissions and the results of the evaluation process, I find that both Protiviti,
Inc., the first ranked proposer, provided exceptional background and qualifications that earned it a
first place ranking by 4 out of 5 Evaluation Committee members. Protiviti has a large list of public
sector clients at all levels (federal, state and local). It has demonstrated that it has the industry
knowledge to successfully complete the required scope of work. Similarly,Card Association Payment
Experts LLC (CAPE), the second ranked proposer, also provided a strong proposal and received 4
out of 5 second place rankings by the Evaluation Committee.
Therefore, I recommend that the Mayor and City Commission approve the Resolution authorizing the
Administration to enter into negotiations with Protiviti, Inc., the first ranked proposer; and,
if negotiations with Protiviti, Iric. are not successful, enter into negotiations with Card Association
Payment Experts, LLC, the second ranked proposer; and, further, authorize the Mayor and City Clerk
to execute the final agreement upon.conclusion of successful negotiations by the Administration.
KEY INTENDED OUTCOMES SUPPORTED
Strengthen I nternal Controls To Achieve More Accountability
FINANCIAL INFORMATION
Grant funding will not be utilized for this project.
Legislative Tracking
Finance/Procurement
ATTACHMENTS:
Description
a Resolution
Page 792 of 1802
•
Resolutions-C7 AQ
MIAMI BEACH
COMMISSION MEMORANDUM
TO: Honorable Mayor and Members of the City Commission
FROM: Jimmy L. Morales, City Manager
DATE: September 12, 2018
SUBJECT: A RESOLUTION OF THE MAYOR AND CITY COMMISSION OF THE CITY OF MIAMI BEACH,
FLORIDA, ACCEPTING THE RECOMMENDATION OF THE CITY MANAGER, PURSUANT TO
REQUEST FOR QUALIFICATIONS (RFQ) NO. 2018-005-JC, FOR MERCHANT INDUSTRY
CONSULTING SERVICES.
RECOMMENDATION
Approve the Resolution.
ANALYSIS
The City currently utilizes merchant services providers in processing City revenues including cashiering (both in-person and
online), parking, utilities, City bills, EnerGov Invoices, Resort Tax, Parks & Recreation, and Police Off-Duty Billing. The
numerous gateways and merchant providers currently in use were selected based on either the conformity to the billing
application, IT infrastructure,or capabilities at the time of selection.
The variety of payment sources utilized by the City has directly impacted the amount of gateways engaged,and provides various
operational challenges. Merchant services providers are currently used in processing City revenues including cashiering (both
in-person and online), parking, utilities, City Bills, EnerGovInvoices, Resort Tax, Parks& Recreation, and Police Off-Duty
Billing. The City uses numerous gateways and merchant providers that were selected based on either the conformity to the
billing application, IT infrastructure,or capabilities at the time of selection.
The City periodically requests reviews of areas of opportunity to assure that its departments are performing optimally. Currently,
the City does not have a contract for a merchant industry consulting services. Therefore, by way of RFQ 2018-005-JC,the City
solicited proposals from qualified firms experienced in merchant industry consulting services to perform a review, analyze and
provide recommendations of the City's current merchant industry environment.
Through the RFQ, the City seeks to award an agreement to a Consultant to review, analyze and provide recommendations on
the current merchant services environment, in order to improve the City's operational efficiencies. Additionally, the Consultant
must possess comprehensive knowledge of the merchant industry to assist the City, including, but not limited to the following
three (3) areas: 1) reviewing, evaluating and reporting on the City's present merchant services processes and procedures, 2)
provide ,recommendations for possible improvements and efficiencies, including within existing credit card processing
applications, and 3) provide recommendations for obtaining lower associated merchant fees. The price and terms for the
contract will be negotiated with the most qualified firm(s),after City Commission approves authorization to negotiate.
On May 16, 2018, the City issued Request for Qualifications (RFQ) No.2018-005-JC, for merchant industry consulting
services.At that time,eight-hundred fifty-three (853) vendors were notified via Public Purchase of the RFQ. Subsequently,
eighty-four(84)vendors accessed the RFQ notice via Public Purchase.A voluntary pre-proposal conference was held on May
30, 2018, and was attended by four(4)vendors. RFP responses were due and received on July 10, 2018. The City received a
total of three(3)proposals.The City received proposals from the following firms:
• 1ST Secure IT, LLC
• Card Association Payment Experts, LLC
• Protiviti, Inc.
On July 26, 2018,the Evaluation Committee was appointed by the City Manager pursuant to LTC#416-2018,to consider the
responsive proposal received. The Committee convened on August 9, 2018 to consider the proposals received.The Committee
was comprised of the following individuals: Rocio Alba,Administration Manager, Parking Department, City of Miami Beach; Jean
Dolmuz, Systems Administrator, Information Technology Department, City of Miami Beach; Natasha Nicholson, Senior
Management Analyst, Public Works Department, City of Miami Beach; Benjamin Nussbaum, Revenue Manager, Finance
Department. City of Miami Beach:Ana Zecchini. IT Aoolications Division Director. Information Technoloav Department. City of
Miami Beach. J�
The following individuals were appointed as alternates: Richard Ajami, Budget Officer, Office of Budget and Performance
Improvement, City of Miami Beach;Jose Del Risco,Assistant Director, Parks and Recreation Department, City of Miami Beach; •
Cheryl Gomez, Financial Analyst III, Finance Department, City of Miami Beach.
The Committee was provided an overview of the project, information relative to the City's Cone of Silence Ordinance and the
Government Sunshine Law. The Committee was also provided with general information on the scope of services and a copy of
each proposal. The Committee was instructed to score and rank each proposal pursuant to the evaluation criteria established in
the RFQ.The evaluation process resulted in the ranking of proposers as indicated in Attachment A,in the following order:
• First Ranked Proposer, Protiviti, Inc.
• Second Ranked Proposer, Card Association Payment Experts, LLC
• Third Ranked Proposer, 1ST Secure IT LLC
The following is a brief summary of the qualifications of the proposers:
1ST Secure IT LLC
According to its proposal, 1St Secure IT is headquartered in South Florida, and is a well-respected and experienced Payment
Card Industry Qualified Security Assessor (QSA) company that is authorized to perform PCI DSS audits in the United States
and Latin America, PCI PIN Audits for Msa, and Customer Security Program (CSP) Swift audits. 1st Secure IT focuses on
compliance services and solutions related to regulations such as PCI, HIPAA, EI3PA,and SSAE18 SOC2. Compliance services
are a core focus of the company.
Some of the highlights of the proposal and oral presentation submitted by 1st Secure IT, as articulated by the Evaluation
Committee, include:
• 1st Secure IT has the required experience and knowledge.
• • Appreciate that 1st Secure IT is a local firm.
- 1st Secure IT seems to understandthe scope of services well.
•
Card Association Payment Experts.LLC
According to their proposal, Card Association Payment Experts, LLC ("CAPE") has worked primarily with municipal/state
governments and utilities over the past several years to deliver the best available payment processing services to them. CAPE
has provided unique card cost reduction opportunities to governmental entities. CAPE knows how to maximize the card cost
reduction opportunities available from card associations to the City of Miami Beach. Further, CAPE's proprietary card
processing cost models accurately calculate the cost of processing the City's specific card payments, maximizing cost reduction
opportunities and streamlining efficiencies for the City's benefit.
Some of the highlights of the proposal and oral presentation submitted by Util Auditors, LLC, as articulated by the Evaluation
Committee,include:
• 'Card Association Payment Experts, LLC executive leadership experience is impressive.
• Card Association Payment Experts, LLC appear to understand the scope of services required by the City of Miami Beach .
• Card Association Payment Experts, LLC is a Florida-based firm.
Protiviti. Inc.
' According to their proposal, Protiviti, Inc.is a global consulting firm that delivers deep expertise, objective insights, a tailored
approach and unparalleled collaboration to help leaders face the future with confidence. Protiviti and its independently owned
Member Firms provide consulting solutions in finance,technology,operations,data,analytics,governance, risk and internal audit
to clients through our network of more than 70 offices in over 20 countries.
Protiviti, Inc. has served more than 60 percent of Fortune 1000 and 35 percent of Fortune Global 500 companies. The
firm also work with smaller, growing companies, including those looking to go public, as well as with government agencies.
Protiviti is a wholly owned subsidiary of Robert Half(NYSE: RHI),founded in 1948.
Some of the highlights of the proposal and oral presentation submitted by Public Risk Advisors, as articulated by the
Evaluation Committee.include:
• Protiviti, Inc. has an impressive list of clients.
• Protiviti, Inc.has the industry knowledge to successfully complete the required services.
• Protiviti, Inc. has the backing of a large parent company,with significant resources.
CONCLUSION
After reviewing all the submissions and the results of the evaluation process, I find that both Protiviti, Inc., the first ranked
proposer, and Card Association Payment Experts, LLC, the second ranked proposer, provided strong proposals and oral
presentations in response to the RFQ requirements, each rendering superior professional qualifications and solutions with
respect to the scope of the RFQ.
Therefore, I recommend that the Mayor and City Commission approve the resolution authorizing the Administration to enter into
simultaneous negotiations with Protiviti, Inc.,the first ranked proposer,and Card Association Payment Experts, LLC,the second
ranked proposer,authorizing the City Manager to select the single proposer offering the best pricing to the City; and, further,
authorize the Mayor and City Clerk to execute the final agreement upon conclusion of successful negofiations by the
Administration. -
r
KEY INTENDED OUTCOMES SUPPORTED
Strengthen Internal Controls To Achieve More Accountability
FINANCIAL INFORMATION
Grant funding will not be utilized for this project.
Legislative Tracking
Finance/Procurement
•
ATTACHMENTS:
Description
❑ Attachment A
ATTACHMENT B
INVITATION TO BID (RFQ)
AND ADDENDUMS
MIAM H
City of Miami Beach, 1755 Meridian Avenue, 3rd Floor, Miami Beach, Florida 33139, www.miamibeachfl.qov
PROCUREMENT DEPARTMENT
Tel: 305-673-7490.
ADDENDUM NO. 3
RFQ 2018-005-JC
MERCHANT INDUSTRY CONSULTING SERVICES
June 28, 2018
This Addendum to the above-referenced RFQ is issued in response to questions from
prospective proposers, or other clarifications and revisions issued by the City. The RFQ is
amended in the following `particulars only (deletions are shown by strikethrough and additions
are underlined).
I. NEW ATTACHMENTS. The following attachments have been added to the
RFQ, and incorporated as requirements to the RFQ.
Exhibit A: Merchants.and Gateways List. i
II. MODIFICATIONS.
RFQ DUE DATE AND TIME. The' deadline for the receipt of proposals is
extended until-3:00 PM, on Tuesday, July 10, 2018, at the 'following location:
City of Miami Beach, Procurement Department, 1755 Meridian Ave, 3rd Floor,
Miami Beach, FL 33139.
III. ANSWERS TO QUESTIONS RECEIVED.
Q1: Please provide list of the current gateways.
Al: Please see attached Exhibit A.
Q2: Please provide list the current processors. j
A2: Please see attached Exhibit A.
Q3: Are there any other merchant banks aside from SunTrust?
A3: SunTrust is the only bank. j
Q4: How many meetings will be required to present the final report?
A4: Unknown at this time.
f ,
1 I ADDENDUM NO.3
RFQ 2018.005-JC
Q5: What is the anticipated timing of the project and desired completion date?
A5: The project is expected to be completed within three (3) months from
award of the contract.
Q6: Regarding the request for Consultant to meet with City staff as often as the
City requires, is this applicable after the final report is presented to the City?
• If so, for how long?
A6: The requirement orthe Consultant to meet with City staff applies to
meetings before and after the final report is rendered. Meetings shall
be required, as needed, until the scope of services is completed to the
satisfaction of the City.
Q7: Besides reducing costs and identifying risks and vulnerabilities, what are
other key objectives?
A7: Consolidation; of services, and if possible, standardized reporting to
help ease the City's reconciliation process, and assuring the City is
receiving the best price for services.
. Q8: Is compliance with EMV required for all card-present sales channels?
A8: Yes.
Q9: Does the City want to completely eliminate scope of compliance with the
PCI Data Security Standard? Or partially eliminate scope? Or is reducing
scope of PCI compliance not a key objective?
A9: This is not part of the scope of the RFQ. Compliance with PCI is
already being worked on by the City.
Q10: Does the City want.to accept alternative payments, such as Apple Pay,
Google Pay, PayPal, etc.?
A10: If alternative payments would meet the main objectives of reducing
costs, standardized reporting, and allow the City to consolidate
services, then the City would be open to such solutions.
Q11: Are electronic funds transfers or ACH payments in scope?
Al 1: No.
Q12: Is the Consultant expected to document the current state in its entirety or
just enough to identify key risks and vulnerabilities and to prepare future
state recommendations? i
Al2: The Consultant is not expected to document the current state in its
entirety.
Q13: Pleasecomment on the availability of existing documentation of payment
processes and supporting infrastructure?
A13: Please see attached Exhibit A.
2 . ADDENDUM NO.3
RFQ 2018-005-JC
i
' i
Q14: Is replacement of merchant services included in scope?
A14: The Consultant should provide sufficient information in the final report
to assist the City in making a decision on if it wants to replace the
current merchant(s). The main objective of replacement would be to
reduce costs and consolidate services.
Q15: Are any meetings allowed to be conducted remotely in order to minimize
travel costs?
A15: Yes. Conference calls and webmeetings are also acceptable. .
Q16: a) Will recommendations include a strategy and roadmap? b) Do we need to
include costs with the roadmap? c) If so, are ballpark estimates sufficient or
will the City require quoted costs from vendors?
A16: a) To be determined during negotiations.. b) Costs will not be
considered until after City Commission authorizes negotiations. c)
Subsequently, the,price and terms for the contract will be negotiated
with the most qualified firm(s).
Q17: If practical, please provide one month card payment statistics for the other
City payment groups accepting card payments, in particular, utility
payments?
A17: Please see attached Exhibit A.
Q18: On page 27 of the RFQ, statistics are provided for parking payments. It
appears that American Express constitutes the last (unnamed) row of card
payments. Please clarify,
A18: Yes, these are AMEX transactions.
Q19: We found two mobile parking apps used to pay for City parking, by City
customers on the Miami Beach website. Does the City utilize any other
mobile applications to accept any other card payments?
A19: The two mobile parking apps on the City Parking website are .
ParkMobile and ParkMe. Only ParkMobile is a payment app. ParkMe is
used exclusively for finding parking availability.
Q20: The duration of the contract for these services is clear in the RFQ. The
expected timeframe to receive consultant recommendations is not clear.
Could the City please provide general timeframe expectations for receiving
the recommendations specified in the RFQ?
A20: The City expects to receive the consultant recommendations three (3)
months after the services begin.
Q21: Will the consultant have access to query external payment processing
service providers such as SunTrust Bank?
A21: The consultants should send all query requests to City staff.
3 ADDENDUM NO,3
RFQ 2018-005-JC
Q22: Please specify the types of utility services provided by the City and the
number of unique utility accounts serviced by the City.
A22: Utility services include water, sewer, storm water, and waste services.
There are approximately 10,100 unique accounts served by the City.
Additional questions received will beanswered in a forthcoming addendum. Any questions
regarding this Addendum should be submitted in writing to the Procurement Department to the
attention ofthe individual named below, with a copy to the City Clerk's Office at
RafaelGranado(cr�miamibeachfl.c ov.
Procurement Contact: Telephone: ' Email:
Jason Crouch 305-673-7000, ext. 6694 JasonCrouch@miamibeachfl.gov
Proposers are reminded to acknowledge receipt of this addendum as part of your RFQ
submission.
Sic e ,
AIxD- -
P ocur rent Director
•
. i
•
4 ADDENDUM NO.3
RFQ 2018-005-JC
•
•
Exhibit A -
"� E 4 , wiwc t1,1...1(?'' � a N ::1 , 3f:q . E) �wrri" •:.AWg.6:aE
7ac� : f 4 . `� :°...1'''''''.4444'+ 4 Xr��w4.� i ''..;
9a:a'dre- r . ".4.l.7ra ,•,.'. wt 1.e�, u,'r .1L11�p y11. ,wh. t 15...uAuE$iiys,s ,,rtt. R� b .� bFk �<�E��?. .: .1 -0i ;�S71�� .• • ,*a r :+
Number Department Mershon[, Amez Merchant, Other/Sabdh4slon 7009 nal ID/Serial! 3r4 Party Gateway Prowsor Average Monthly Revenue
1 City Han Cashiers275202450886 1090573940 Window 2015133 _ Tyler Cashiering none First Data
275202450386 1090573940 .- Windaw2 2013135 Tyler CashieringFirst Data
2 C55(AR Web) 775202450886 1090573940 AR - WA C55Oyler product) Paypal First Data
3 Why Ml Mina Web 813.0(echecks,V,D,MC AMEX{ 275302450886 1090573940 UB N/A Eden Arab/Moe Ftst Dara _ 1,522,000430
275173121888 1092534346 WindowA 4215862 Tyler Cashiering none First Data
4 6C Cashier 275173121888 1092334346 Windows 4482027 Tyler Cashiering none Ora Oats
275173121888 1092534346 Wln dpwC
5950764 Tyner Cashiering none First Data
2M1)3521888 1092534346 Wlndow0 4219848 Tyler(Ash14re18 none 0
9310801 396,000430
2751731201387,275179127885 1094862711.1094719614 North Shore Park Youth Center-Front Desk • 2043185 Capturepoint Authorize First Data
275173126^.$7,27517.5127885 1094062711,1094719614 North Shore Parkyouth Center-Front Desk X04FTYD Captorepolnt Authorioe Fest Data
275173126897,275173127885 1094862711,1094719614 North Shore Park booth Center-Fro.Desk X04FTW Captureoolnt Abthndte First Data
275173126837,275173127885 1094802711.1094719614 Scott Rakaw Youth Center-Front Desk 00407749 Cxpturepoint AuthorizeFust Data '
275173126887;275173127885 1094862711,1094719614 Scott Rakaw Youth Center-Front Desk 504FWSW _ Capturepokst Authorize First Data
275173126387,275173127885 1094862711,1094719614 Scott Rakaw Youth Center-Fror0001, 00400141 - Capturepohnt Autho0ze First Data
275173125887.275173127885 1094862711.1094719614 Scott 0akaw Youth Center-Teen Cub 0048X01 Capturepolnt Authorize First Data
5 Parks and Recreation 2751731269137,2751731278135 1094862711.1094719614 540800804w Ice Rink 504FW4X Capturepolnt Authodze First Data 159A700.00
275173126887;275173127885 1094862711,1094)19614 51.10840w Ice 091, 204E707 Capmrepoint Authorize First Data
275173136887.275173127805 1094862711,1094719614 Flamingo Palk PAL Building - 0043138 Capture0oint Authod00 First Dine
275173126087,275173127885 1094862711,1094719614 Flamingo Park PAL BWId1n4 X04FW4E Captureoolnt - Authorize First Data
275173126887,275173127885 1094862711.1094719614 Flamingo Park Pool- X04FW4W Captureoolnt Authedze 4 First Data
• 275173126897,275173127885 1094862711,1094719614 South Pointe Park Community Room " -704FTYF 'C3p1urep08r[ Authorize First Data
•
275173126387,275173127885 1094862711,1094719614 Normandy Isle Park Pool 004FW47 Caaturepoint Authorize First Data
275173127885 1094862711 Tonins Center 17217501316921 60,1,4, Card Connect ' First Data
275173126887 1094719614 Tennis Center R.Tree Card Connect First Data
394750536543 4099245383 Normandy Shores CC - 462172800102 Golf Now(P05) EFS ET5
6 Golf Course 394750536543 4099245303 Normandy Shores GC A62172800974 Golf Nmv(P05) ITS 6IS 115.000.00
394750536541 4091847715 Miami teach GC A62172800707 Golf Now(POS) • EPS EFS
394750536341 4090347715 Miami Beach GC A62172001017 80074ow(p05{ ETS ITS 000,000.09
7 Police 275167689382 1092516988 Off Duty 4028671 None Authorize Fest Data
e Energov CAP&gads 275173128833 Ener73 304,000.00
9- /laity Bill Web HAuto 1090711594 N/A - CAP online(IEdenalrwHodge Fpm,Fdg !147,000.00_
Baling N Pavrl 35237]799861 1090212580 UB • program)
10 G3-110-7FHSL) N/A Eden OpenEdge Op.38138
82575060.4886 4097233993 Payment Empress Payment Express First Data 720,000.00
11 G2-'(24-12th Street) 825750 .4886 4097933990 Payment Express P
12 33.117A-13TH5t.GARAGE) 82575060.2880 4097275512 Payment Expbm0 First Data 32,000.00
13 G4(Anchor-16th st) 82575130.7079 Payment Express Payment Emrim First Data
4097276133 86,000,00
14 G5-12G-177H51GARAGE) Payment Ezpress PaymentEmrtzs First Data 126.007,0
82570060-3888 4097283253 Payment Express PlynneotEspress First Data 126,000.00
15 G6-(BA 420457 82575060.1882 4097278667 Payment Exams Payment Oinnus First Data
16 37-MMPF 11755 Meridian) 82575560-0834 4099583957 31,000.00
Payment
17 GH-Stir&Anon 82575060.6881 Express Payment Express First Dam 15,000.00
18 69•Penn(1661 Penn.Ave 4099674269 - Physical Terminal Ave) 82528721-4386 1090304122 First Data 11,000.00
19 5-10(Sunset Harbour) 82528116.5886 1092461690 Payment Express 0 Payment Expras First Data 36,000.00
20 Point Of Sale Terminal 82575132-0883 Poymem Express Payment Exptr6S First Data 43,000.00_
2I MB Parking Parml ]092913201
P05(Internal Program)
8 2751674391302 4097200325 Authorise FIrR Data 11,000.00
22 Di8001 Payment Tech.-Meters 815280776887 658350 M8 Portal Internal Program Authorize First Data 105,000.00
23 ]092421996 Ph ial Terminal Digital
MB Parkino I'arklnobRe Park
856,000.00
275573]15889 1094395811 Bi Payment Tech First Data
24 Finance UennA,count Park Mobae Apo Park MohB¢App Fret Data 629400430
275167435860 NA Finance Liens Authorise First Data 55,000.00
MIAMBEACH ,
City of Miami Beach, 1755 Meridian Avenue, 3rd Floor, Miami Beach, Florida 33139, www.miamibeachfl.gov
PROCUREMENT DEPARTMENT
Tel: 305-673-7490.
ADDENDUM NO.
RFQ 2018-005-JC
MERCHANT INDUSTRY CONSULTING SERVICES
'June 20, 2018
This Addendum to the above-referenced RFQ is issued in response to questions from
prospective proposers, or other clarifications and revisions issued by the City. The RFQ is
amended in the following particulars only (deletions are shown by strikethrough and additions
are underlined). •
'
I. MODIFICATIONS.
RFP DUE DATE AND TIME. The deadline for the receipt of proposals is
i extended until 3:00 PM, on Tuesday, July 3, 2018, at the following location:
City of Miami Beach, Procurement Department, 1755 Meridian Ave, 3rd Floor,
Miami Beach, FL 33139.
Additional questions received will be answered in a forthcoming addendum. Any questions
regarding this Addendum should be submitted in writing to the Procurement Department to the
attention of the individual named below, with a copy to the City Clerk's Office at
RafaelGranado(a�miamibeachfl.gov.
Procurement Contact: Telephone: Email:
Jason Crouch 305-673-7000, ext. 6694 JasonCrouch@miamibeachfl.gov
Proposers are reminded to acknowledge receipt of this addendum as part of your RFQ
submission.
S' erely,
S'
enis Ilk
. .
rocurement Director
. f
i ' ADDENDUM N0.2
RFQ 2018-005-JD \
1
MIAMBEACH
City of Miami Beach, 1755 Meridian Avenue, 3rd Floor, Miami Beach, Florida 33139, www.miamibeachfl.aov
PROCUREMENT DEPARTMENT
Tel: 305-673-7490. .
ADDENDUM NO. 1
RFQ 201.8-005-JC
MERCHANT INDUSTRY CONSULTING SERVICES
June 12, 2018
This Addendum to the above-referenced RFQ is issued in response to questions from
prospective proposers, or other clarifications and revisions issued by the City. The RFQ is
amended in the following particulars only (deletions are shown by strikethrough and additions
are underlined).
I. MODIFICATIONS.
RFQ DUE DATE AND TIME. The deadline for the receipt of proposals is extended
until 3:00 PM, on Tuesday, June 26, 2018, at the following location: City of Miami
Beach, Procurement Department, 1755 Meridian Ave, 3`d Floor, Miami Beach, FL
33139.
Additional questions received will be- answered in a forthcoming addendum. Any questions
regarding this Addendum should be submitted in writing to the Procurement Department to the
attention of the individual named below, with a copy to the. City Clerk's Office at
RafaelGranadoca miamibeachfl.gov.
Procurement Contact: Telephone: Email:
Jason Crouch 305-673-7000, ext. 6694 JasonCrouch@miamibeachfl.gov
Proposers are reminded to acknowledge receipt of this addendum as part of your RFQ
submission.
Si ly,
e Den' •
rocure ent Director
I ADDENDUM NO.1
RFQ 2018-005-JC •
REQUEST FOR. QUALIFICATIONS (RFQ)
RFQ 2018-005-1C
MERCHANT INDUSTRY CONSULTING SERVICES
RFQ ISSUANCE DATE: MAY 16, 2018
STATEMENTS OF QUALIFICATIONS DUE: JUNE 19, 2018 AT 3:00 PM
ISSUED BY:
MIAMIBEACH
Jason Crouch, Procurement Officer
PROCUREMENT DEPARTMENT r
1755 Meridian Avenue, 3rd Floor, Miami Beach, FL 33139
305.673.7000 x 6694 jasoncrouch@miamibeachfl.gov I www.miamibeachfl.gov
MIAMI BEACH
TABLE OF CONTENTS
SOLICITATION SECTIONS: PAGE
0100 NOT UTILIZED N/A
0200 INSTRUCTIONS TO RESPONDENTS & GENERAL CONDITIONS 3
0300 SUBMITTAL INSTRUCTIONS & FORMAT 13.
0400 EVALUATION PROCESS 15
APPENDICES: PAGE
APPENDIX A RESPONSE CERTIFICATON, QUESTIONNAIRE AND AFFIDAVITS 17
APPENDIX B "NO BID" FORM 24
APPENDIX C MINIMUM REQUIREMENTS & SPECIFICATIONS 26
APPENDIX D SPECIAL CONDITIONS 29
APPENDIX E INSURANCE REQUIREMENTS 31
RFQ 2018-005-IC 2
J
MIAMI BEACH
SECTION 0200 INSTRUCTIONS TO RESPONDENTS&GENERAL CONDITIONS
1. GENERAL.This Request for Qualifications(RFQ) is issued by the City of Miami Beach, Florida(the"City"), as the
means for prospective Proposer to submit their qualifications, proposed scopes of work and cost Statement of.
Qualifications (the "proposal") to the City for the City's consideration as an option in achieving the required scope of
services and requirements as noted herein. All documents released in connection with this solicitation, including all
appendixes and addenda, whether included herein or released under separate cover, comprise the solicitation, and
are complementary to one another and together establish the complete terms, conditions and obligations of the
Proposer and,subsequently,the successful proposer(s) (the"contractor[s]") if this RFQ results in an award.
The City utilizes PublicPurchase (www.publicpurchase.com) for automatic notification of competitive solicitation
opportunities and document fulfillment, including the issuance of any addendum to this RFQ. Any prospective
proposer who has received this RFQ by any means other than through PublicPurchase must register immediately
with PublicPurchase to assure it receives any addendum issued to this RFQ. Failure to receive an addendum
may result in disqualification of proposal submitted:
2. PURPOSE.
The City currently utilizes merchant services providers and gateways in processing the City's receipts at several
points of sales including cashiering, online, pay by phone, and autopay. These receipts are collected for the City's
revenues including, but not limited to parking, utilities, City bills, permits, Resort Tax, Parks & Recreation fees, and
Police Off-Duty Billing. The numerous gateways and merchant providers were selected based on either the
conformity to the billing application, IT infrastructure, or capabilities at the time of selection. The variety of payment
sources utilized by the City has directly impacted theamount of gateways engaged, and provides various operational
challenges. Therefore, the City requires a Consultant to review, analyze and provide recommendations on the
current merchant services environment, in order to improve the City's operational efficiencies.
In order to assure that the City is processing credit card processing services in the most streamlined and cost
effective (as well as assuring internal controls), proposals are being sought from consultant(s) with comprehensive
knowledge of the merchant services industry to assist the City, including, but not limited to the following three (3)
areas: 1) reviewing, evaluating and reporting on the City's present merchant services processes and procedures, 2)
provide recommendations for possible improvements and efficiencies, including within existing credit card
processing applications, and 3) provide recommendations for obtaining lower associated merchant fees.
Merchant services providers and gateways are currently used in processing City revenues including cashiering (both
in-person and online), parking, utilities, City Bills, EnerGov Invoices (EnerGov is a permitting software system),
Resort Tax, Parks & Recreation, and Police Off-Duty Billing. The City uses numerous gateways and merchant
providers that were selected based on either the conformity to the billing application, IT infrastructure,or capabilities
at the time of selection.
The Consultant shall be required to review, develop, analyze and report on the.City's current merchant processing
and gateway systems, while also providing strategic recommendations in regards to cost efficiencies, industry best
practices, infrastructure vulnerability and security enhancements. The Consultant shall also provide
recommendations on the practice of transferring merchant fees from the City to the customer, commonly utilized in
other municipalities.
RFQ 2018-005-JO 3
MIAMI BEACH:
The Consultant shall be required to provide the City with a report of their independent assessment of the City's
merchant processing and gateway systems. The report shall include considerations and recommendations for
improvements and enhancements to critical and standard infrastructure, vulnerability spaces, identified security
weaknesses, and shall alert the City to any banking/credit card compliance requirements. At the Consultant's
request, the City will provide the Consultant with all necessary current and historical data, payment channels,
merchants, related providers, and pertinent financial information, as allowed by the City.
Additionally, the Consultant shall meet with City.staff in-person as often as the City requires such meetings.
Meetings may be conducted, at the City's discretion, by phone, email, or web-conferencing. The City desires to be
advised of alternative payment gateway services and available payment solutions in order to achieve the maximum
results of the RFQ requirements, and further the City's strategic goals. The Consultant may be expected to be
available to assist the City with the implementation of such solutions.
The City does not currently have a contract to provide merchant industry consulting services. The City does have an
agreement with SunTrust Merchant Services, LLC to provide the(credit card)merchant services.
The selected consultant(s) shall be precluded from bidding/responding to any future competitive solicitation(s) for
merchant services, issued as a result of services the consultant(s)performs related to this RFQ.
The price and terms for the contract will be negotiated with the most qualified firm(s), after City Commission
approves authorization to negotiate.
3. SOLICITATION TIMETABLE.The tentative schedule for this solicitation is as follows:
Solicitation Issued May 16,2018
Pre-Submittal Meeting May 30,2018 AT 10:00 AM
Deadline for Receipt of Questions_ June 8;2018 AT 5:00 PM
Responses Due June 19,2018 AT 3:00 PM
Evaluation Committee Review TBD
•
4. PROCUREMENT CONTACT. Any questions or clarifications concerning this solicitation shall be submitted to the
Procurement Contact noted below:
Procurement Contact: Telephone: Email:
Jason Crouch 305-673-7000 x6694 'asoncrouch• miamibeachfl..ov
dditionally, the City Clerk is to be copied on all communications via e-mail at: RafaelGranado a(�.,miamibeachfl.gov;
or via facsimile: 786-394-4188.
The Bid title/number shall be referenced on all correspondence. All questions or requests for clarification must be
received no later than ten (10)calendar days prior to the date proposals are due as scheduled in Section 0200-3. All
responses to questions/clarifications will be sent to all prospective Proposers in the form of an addendum.
•
5. PRE-PROPOSAL MEETING OR SITE VISIT(S).Only if deemed necessary by the City,a pre-proposal meeting or
site visit(s) may be scheduled.
RFQ 201 8-005-JC 4
MIAMI BEACH
A Pre-PROPOSAL conference will be held as scheduled in Anticipated RFQ Timetable section above at the
following address:
City of Miami Beach
Procurement Department
Conference Room
1755 Meridian Avenue,3rd Floor
Miami Beach, Florida 33139
Attendance (in person or via telephone) is encouraged and recommended as a source of information, but is not
mandatory. Proposers interested in participating in the Pre-Proposal Submission Meeting via telephone must follow
these steps:
(1) Dial the TELEPHONE NUMBER: 1-888-270-9936 (Toll-free North America) ,
(2) Enter the MEETING NUMBER: 9415468
Proposers who are interested in participating via telephone should send an e-mail to the contact person listed in this
RFQ expressing their intent to participate via telephone.
6. PRE-PROPOSAL INTERPRETATIONS. Oral information or responses to questions received by prospective
Proposers are not binding on the City and will be without legal effect, including any information received at pre-
submittal meeting or site visit(s). The City by means of Addenda will issue interpretations or written addenda
clarifications considered necessary by the City in response to_questions. Only questions answered by written
addenda will be.binding and may supersede terms noted in this solicitation. Addendum will be released through
PublicPurchase. Any prospective proposer who has received this RFQ by any means other than through
PublicPurchace must register immediately with PublicPurchase to assure it receives any addendum issued to this
RFQ. Failure to receive an addendum may result in disqualification of proposal. Written questions should be
received no later than the date outlined in the Anticipated RFQ Timetable section.
7. CONE OF SILENCE. This RFQ is subject to, and all proposers are expected to be or become familiar with, the
City's Cone of.Silence Requirements, as codified in Section 2-486 of the City Code. Proposers shall be solely
responsible for ensuring that all applicable provisions of the City's Cone of Silence are complied with, and shall be
subject to any and,all sanctions, as prescribed therein, including rendering their response voidable, in the event of
such non-compliance,. Communications regarding this solicitation are to be submitted in writing to the Procurement
Contact named herein with a copy to the City Clerk at rafaelgranado@miamibeachfl.gov
8. SPECIAL NOTICES. You are hereby advised that this solicitation is subject to the following
ordinances/resolutions,which may be found on the City Of Miami Beach website:
htto://www.miamibeachfl.Qov/city-hall/procurement/Drocurement-related-ordinance-and-procedures/
• CONE OF SILENCE CITY CODE SECTION 2-486
• PROTEST PROCEDURES CITY CODE SECTION 2-371
• DEBARMENT PROCEEDINGS CITY CODE SECTIONS 2-397 THROUGH 2-485.3
• LOBBYIST REGISTRATION AND DISCLOSURE OF FEES CITY CODE SECTIONS 2-481 THROUGH 2-406
• CAMPAIGN CONTRIBUTIONS BY VENDORS CITY CODE SECTION 2-487
• CAMPAIGN CONTRIBUTIONS BY LOBBYISTS ON PROCUREMENT ISSUES CITY CODE SECTION 2-488
• REQUIREMENT FOR CITY CONTRACTORS TO PROVIDE EQUAL BENEFITS FOR CITY CODE SECTION 2-373
DOMESTIC PARTNERS .
• LIVING WAGE REQUIREMENT CITY CODE SECTIONS 2-407 THROUGH 2-410
• PREFERENCE FOR FLORIDA SMALL BUSINESSES OWNED AND CONTROLLED BY CITY CODE SECTION 2-374
VETERANS AND TO STATE-CERTIFIED SERVICE-DISABLED VETERAN BUSINESS
ENTERPRISES
RFQ 2018-005-JC 5
MIAMI BEACH' .
• FALSE CLAIMS ORDINANCE CITY CODE SECTION 70-300
• ACCEPTANCE OF GIFTS,FAVORS& CITY CODE SECTION 2-449
SERVICES
9. PUBLIC ENTITY CRIME. A person or affiliate who has been placed on the convicted vendor list following a
conviction for public entity crimes may not submit a bid on a contract to provide any goods or services to a public
entity, may not submit a bid on a contract with a public entity for the construction or repair of a public building or
public work, may not submit bids on leases of real property to public entity, may not be awarded or perform work as
a contractor, supplier, sub-contractor, or consultant under a contract with a public entity, and may not transact
business with any public entity in excess of the threshold amount provided in Sec. 287.017, for CATEGORY TWO
for a period of 36 months from the date of being placed on the convicted vendor list.
10. COMPLIANCE WITH THE CITY'S LOBBYIST LAWS.This RFQ is subject to, and all Proposers are expected to
be or become familiar with, all City lobbyist laws. Proposers shall be solely responsible for ensuring that all City
lobbyist law's are complied with, and shall be subject to any and all sanctions, as prescribed therein, including,
without limitation, disqualification of their responses, in the event of such non-compliance.
11. DEBARMENT ORDINANCE: This RFQ is subject to, and all proposers are expected to be or become familiar
with, the City's Debarment Ordinance as codified in Sections 2-397 through 2406 of the City Code.
12. WITH THE CITY'S CAMPAIGN FINANCE REFORM LAWS. This RFQ is subject to, and all Proposers are
expected to be or become familiar with, the City's Campaign Finance Reform laws, as codified in Sections 2-487
through 2-490 of the City Code. Proposers shall be solely responsible for ensuring that all applicable provisions of
the City's Campaign Finance Reform laws are complied with, and shall be subject to any and all sanctions, as.
prescribed therein, including disqualification of their responses, in the event of such non-compliance.
•
13. CODE OF BUSINESS ETHICS. Pursuant to City Resolution No.2000-23879, the Proposer shall adopt a Code of
Business Ethics ("Code") and submit that Code to the Procurement Department with its response or within five (5)
days upon receipt of request The Code shall, at a minimum, require the Proposer, to comply with all applicable
governmental rules and regulations including, among others, the conflict of interest, lobbying and ethics provision of
the City of Miami Beach and Miami Dade County.
14. AMERICAN WITH DISABILITIES ACT(ADA). Call 305-673-7490 to request material in accessible format; sign
language interpreters (five(5)days in advance when possible),or information on access for persons with disabilities.
For more information on ADA compliance, please call the Public Works Department, at 305-673-7000, Extension
2984.
15. POSTPONEMENT OF DUE DATE FOR RECEIPT OF PROPOSALS. The City reserves the right to postpone
the deadline for submittal of proposals and will make a reasonable effort to give at least three (3) calendar days
written notice of any such postponement to all prospective Proposers through PublicPurchase.L-
16. PROTESTS. Proposers that are not selected may protest any recommendation for selection of award in
accordance with eh proceedings established pursuant to the City's bid protest procedures, as codified in Sections 2-
370 and 2-371 of the City Code (the'City's Bid Protest Ordinance). Protest not timely made pursuant to the
requirements of the City's Bid Protest Ordinance shall be barred.
17. JOINT VENTURES. Joint Ventures are not allowed. Proposals shall be submitted only by the prime contractor
who will serve as the CMR. The City will only contract with the prime contractor who will serve as the CMR.
Proposals may, however, identify other sub-contractors or sub-consultants to the prime Proposer who may serve as
RFQ 2018-005-jC 6
MIAMI BEACH;
team members.
18. VETERAN BUSINESS ENTERPRISES PREFERENCE. Pursuant to City Code Section 2-374, the City shall give
a preference to a responsive and responsible Proposer which is a small business concern owned and controlled by a
veteran(s) or which is a service-disabled veteran business enterprise, and which is within five percent (5%) of the
lowest responsive, responsible proposer, by providing such proposer an opportunity_of providing said goods or
contractual services for the lowest responsive proposal amount (or in this RFQ, the highest proposal amount).
Whenever, as a result of the foregoing preference, the adjusted prices of two (2) or more proposers which are a
small business concern owned and controlled by,a veteran(s) or a service-disabled veteran business enterprise
constitute the lowest proposal pursuant to an RFQ or oral or written request for quotation, and such proposals are
responsive, responsible and otherwise equal with respect to quality and service, then the award shall be made to the
service-disabled veteran business enterprise.
19. DETERMINATION OF AWARD. The final ranking results of Step 1 & 2 outlined in Section 0400, Evaluation of
Proposals, will be considered by the City Manager who may recommend to the City Commission the Proposer(s)
s/he deems to be in'the best interest of the City or may recommend rejection of all proposals. The City Manager's
recommendation need not be consistent with the scoring results identified herein and takes into consideration Miami
Beach City Code Section 2-369, including the following considerations:
(1)The ability, capacity and skill of the Proposer to perform the contract.
(2)Whether the Proposer can perform the contract within the time specified,without delay or interference.
(3) The character, integrity, reputation,judgment, experience and efficiency of the Proposer.
(4)The quality of performance of previous contracts.
(5) The previous and existing compliance by the Proposer with laws and ordinances relating to the contract.
The City Commission shall consider the City. Manager's recommendation and may approve such
recommendation. The City Commission may also, at its option, reject the City Manager's recommendation and
select another Proposal or Proposals which it deems to be in the best interest of the City, or it may also reject all
Proposals.
20. NEGOTIATIONS. Following selection, the City reserves the right to enter into further negotiations with the
selected Proposer. Notwithstanding the preceding, the City is in no way obligated to enter into a contract with the
selected Proposer in the event the parties are unable to negotiate a contract. It is also understood and
acknowledged by Proposers that no property, contract or legal rights of any kind shall be created at any time until
and unless an Agreement has been agreed to;approved by the City; and executed by the parties.
21. POSTPONEMENT/CANCELLATION/ACCEPTANCE/REJECTION. The City may, at its sole and absolute
discretion, reject any and all, or parts of any and all, responses;re-advertise this RFQ; postpone or cancel, at any
time, this RFQ process; or waive any irregularities in this RFQ, or in any responses received as a result of this RFQ.
Reasonable efforts will be made to either award the proposer the contract or reject all proposals within one-hundred
twenty(120) calendar days after proposal opening date.A proposer may withdraw its proposal after expiration of one
hundred twenty (120) calendar days from the date of proposal opening by delivering written notice of withdrawal to
the Department of Procurement Management prior to award of the contract by the City Commission.
22. PROPOSER'S RESPONSIBILITY. Before submitting a response, each Proposer shall be solely responsible for
making any and all investigations, evaluations, and examinations, as it deems necessary, to ascertain all conditions
and requirements affecting the full performance of the contract Ignorance of such conditions and requirements,
and/or failure to make such evaluations, investigations, and examinations, will not relieve the Proposer from any
obligation to comply with every detail and with all provisions and requirements of the contract, and will not be
accepted as a basis for any subsequent claim whatsoever for any monetary consideration on the part of the
RFQ 120 8-005-JC 7
MIAMI BEACH
Proposer.
23. COSTS INCURRED BY PROPOSERS.All expenses involved with the preparation and submission of Proposals,
or any work performed in connection therewith, shall be the sole responsibility (and shall be at the sole cost and
expense) of the Proposer, and shall not be reimbursed by the City.
24. RELATIONSHIP TO THE CITY. It is the intent of the City, and Proposers hereby acknowledge and agree, that
the successful Proposer is considered to be an independent contractor, and that neither the Proposer, nor the
Proposer's employees, agents, and/or contractors, shall, under any circumstances, be considered employees or
agents of the City.
24. OCCUPATIONAL HEALTH AND SAFETY. In compliance with Chapter 442, Florida Statutes, any toxic
substance listed in Section 38F-41.03 of the Florida Administrative Code delivered as a result of this proposal must
be accompanied by a Material Safety Data Sheet(MSDS)which may be obtained from the manufacturer.
25. ENVIRONMENTAL REGULATIONS. The City reserves the right to consider a proposer's history of citations
and/or violations of environmental regulations in investigating a proposer's responsibility, and further reserves the
right to declare a proposer not responsible if the history of violations warrant such determination in the opinion of the
• City. Proposer shall submit with its proposal, a complete history of all citations and/or violations, notices and
dispositions thereof. The non-submission of any such documentation shall be deemed to be an affirmation by the
Proposer that there are no citations or violations. Proposer shall notify the City immediately of notice of any citation
or violation which proposer may receive after the proposal opening date and during the time of performance of any
contract awarded to it.
26.TAXES. The City of Miami Beach is exempt from all Federal Excise and State taxes.
27. '.MISTAKES. Proposersare expected to examine the terms, conditions, specifications, delivery schedules,
proposed pricing, and all instructions pertaining to the goods and services relative to this RFQ. Failure to do so will
be at the Proposer's risk and may result in the Proposal being non-responsive.
28. PAYMENT. Payment will be made by the City after the goods or services have been received, inspected, and
found to comply with contract, specifications, free of damage or defect, and are properly invoiced. Invoices must be
consistent with Purchase Order format.
29. COPYRIGHT. PATENTS & ROYALTIES. Proposer shall indemnify and save harmless the City of Miami Beach,
Florida, and its officers, employees, contractors, and/or agents,from liability of any nature or kind, including cost and
expenses for, or on account of, any copyrighted, patented, or unpatented invention, process, or article manufactured
or used in the performance of the contract, including its use by the City of Miami Beach, Florida. If the Proposer
uses any design, device or materials covered by letters, patent, or copyright, it is mutually understood and agreed,
without exception, that the proposal prices shall include all royalties or cost arising from the use of such design,
device,or materials in any way involved in the work.
30. DEFAULT. Failure or refusal of the selected Proposer to execute a contract following approval of such contract
by the City Commission, or untimely withdrawal of a response before such award is made and approved, may result
in a claim for damages by the City and may be grounds for removing the Proposer from the City's vendor list.
31. MANNER OF PERFORMANCE. Proposer agrees to perform its duties and obligations in a professional manner
RFQ 2018-005-JC 8
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and in accordance with all applicable Local, State, County, and Federal laws, rules, regulations and codes. Lack of
knowledge or ignorance by the Proposer with/of applicable laws will in no way be a cause for relief from
responsibility. Proposer agrees that the services provided shall be provided by employees that are educated,trained,
experienced, certified, and licensed in all areas erpcompassed within their designated duties. Proposer agrees to
furnish to the City any and all documentation, certification, authorization, license, permit, or registration currently
required by applicable laws, rules, and regulations. Proposer further certifies that it and its employees will keep all
licenses, permits, registrations, authorizations, or certifications required by applicable laws or regulations in full force
and effect during the term of.this contract. Failure of Proposer to comply with this paragraph shall constitute a
material breach of this contract.
Where contractor is required to enter or go on to City of Miami Beach property to deliver materials or perform work or
services as a result of any contract resulting from this solicitation, the contractor will assume the full duty, obligation
and expense of obtaining all necessary licenses, permits, and insurance, and assure all work complies with all
applicable laws. The contractor shall be liable for any damages or loss to the City occasioned by negligence of the
Proposer,or its officers, employees, contractors,and/or agents,for failure to comply with applicable laws.
32. SPECIAL CONDITIONS. Any and all Special 'Conditions that may vary from these General Terms and
Conditions shall have precedence. '
33. NON-DISCRIMINATION. The Proposer certifies that it is in compliance with the non-discrimination clause
contained in Section 202, Executive Order 11246, 'as amended by Executive Order 11375, relative to equal
employment opportunity for all persons without regard to race, color, religion, sex or national origin. In accordance
with the City's Human Rights Ordinance, codified in Chapter 62 of the City Code, Proposer shall prohibit
discrimination by reason of race, color, national origin, religion, sex, intersexuality, gender identity, sexual
orientation, marital and familial status, and age or disability.
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RFQ 2018-005-JC 9
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34. DEMONSTRATION OF COMPETENCY. The city may consider any evidence available regarding the financial,
technical, and other qualifications and abilities of a Proposer, including past performance (experience) in making an
award that is in the best interest of the City, including:
A. Pre-award inspection of the Proposer's facility may be made prior to the award of contract.
B. Proposals will only be considered from firms which are regularly engaged in the business of providing the
goods and/or services as described in this solicitation.
C. Proposers must be able to demonstrate a good record of performance for a reasonable period of time, and
have sufficient financial capacity, equipment, and organization to ensure that they can satisfactorily perform the
services if awarded a contract under the terms and conditions of this solicitation.
D. The terms "equipment and organization", as used herein shall, be construed to mean a fully equipped and
well established company in line with the best business practices in the industry, and as determined by the City
of Miami Beach.
E. The City may consider any evidence available regarding the financial, technical,and other qualifications and
abilities of a Proposer, including past performance (experience), in making an award that is in the best interest of
the City.
F.The City may require Proposer s to show proof that they have been designated as authorized representatives
of a manufacturer or supplier,which is the actual source of supply. In these instances, the City may also require
material information from the source of supply regarding the quality, packaging, and characteristics of the •
products to be supply to the City.
35. ASSIGNMENT. The successful Proposer shall not assign, transfer, convey, sublet or otherwise dispose of the
contract, including any or all of its right, title or interest therein, or his/her or its power to execute such contract, to
any person, company or corporation,without the prior written consent of the City.
36. LAWS, PERMITS AND REGULATIONS. The Proposer shall obtain and.pay for all licenses, permits, and
inspection fees required to completethe work and shall comply with all applicable laws.
37. OPTIONAL CONTRACT USAGE. When the successful Proposer(s) is in agreement, other units of government
or non-profit agencies may participate in purchases pursuant to the award of this contract at the option of the unit of
government or non-profit agency.
38. VOLUME OF WORK TO BE RECEIVED BY CONTRACTOR. It is the intent of the City to purchase the goods
and services specifically listed in this solicitation from the contractor. However, the City reserves the right to
purchase any goods or services awarded from state or other governmental contract, or on an as-needed basis
through the City's spot market purchase provisions.
39. DISPUTES. In the event of a conflict between the documents, the order of priority of the documents shall be as
follows:
A. Any contract or agreement resulting from the award of this solicitation;then
B. Addendum issued for this solicitation,with the latest Addendum taking precedence;then
C. The solicitation;then
D. The Proposer's proposal in response to the solicitation.
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RFQ 2018-005-JC 10
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40. INDEMNIFICATION.The Proposer shall indemnify and hold harmless the City and its officers, employees, agents
and instrumentalities from any and all liability, losses or damages, including attorney's fees and(costs of defense,
which the City or its officers, employees, agents or instrumentalities may incur as a result of claims, demands, suits,
causes of actions or proceedings of any kind or nature arising out of, relating to or resulting from the performance of
the agreement by the contractor or its employees, agents, servants, partners, principals or subcontractors. The
contractor shall pay all claims and losses in connection therewith,and shall investigate and defend all claims, suits or
actions of any kind or nature in the name of the City,where applicable, including appellate proceedings, and shall pay
all costs, judgments, and attorney's fees which may be incurred thereon. The Proposer expressly understands and
agrees that any insurance protection required by this Agreement or otherwise provided by the contractor shall in no
way limit the responsibility to indemnify, keep and save harmless and defend the City or its officers, employees,
agents and instrumentalities as herein provided. The above indemnification provisions)shall survive the expiration or
termination of this Agreement.
41. CONTRACT EXTENSION. The City reserves the right to require the Contractor to extend contract past the
stated termination date for a period of up to 120 days in the event that a subsequent contract has not yet been
awarded. Additional extensions past the 120 days may occur as needed by the City and as mutually agreed upon by
the City and the contractor.
42. FLORIDA PUBLIC RECORDS LAW. Proposers are hereby notified that all Bid including, without limitation, any
and all information and documentation submitted therewith, are exempt from public records requirements under
Section 119.07(1), Florida Statutes, and s. 24(a), Art. 1 of the State Constitution until such time as the Cityprovides
notice of an intended decision or until thirty (30) days after opening of the proposals, whichever is earlier.
Additionally, Contractor agrees to be in full compliance with Florida Statute 119.0701 including, but not limited to,
agreement to (a) Keep and maintain public records that ordinarily and necessarily would be required by the public
agency in order to perform the services; (b)provide the public with access to public records on the same terms and
• -conditions that the public agency would.provide the records and at a cost that does not exceed the cost provided in
this chapter or as otherwise provided by law; (c) Ensure that public records that are.exempt or confidential and
exempt from public records disclosure requirements are not disclosed except as authorized by law; (d) Meet all
requirements for retaining public records and transfer, at no cost, to the public agency all public records in
possession of the contractor upon termination of the contract and destroy any duplicate public records that are
exempt or confidential and exempt from public records disclosure requirements. All recordsstored electronically
must be provided to the public agency in a format that is compatible with the information technology systems of the
public agency.
43. OBSERVANCE OF LAWS. Proposers are expected to be familiar with, and comply with, all Federal, State,
County, and City laws, ordinances, codes, rules and regulations, and all orders and decrees of bodies or tribunals
having jurisdiction or authority which, in any manner, may affect the scope of services and/or project contemplated
by this RFQ (including, without limitation, the Americans with Disabilities Act, Title VII of the Civil Rights Act, the
EEOC Uniform Guidelines, and all EEO. regulations and guidelines). Ignorance of the law(s) on the part of the
Proposer will in no way relieve it from responsibility for compliance.
44. CONFLICT OF INTEREST. All Proposers must disclose, in their Proposal, the name(s) of any officer, director,
agent, or immediate family member(spouse, parent, sibling, and child)who is also an employee of the City of Miami
,Beach. Further, all Proposers must disclose the name of any City employee who owns, either directly or indirectly,
an interest of ten (10%) percent or more in the Proposer entity or any of its affiliates.
RFQ 2018-005-JC 11
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45. MODIFICATION/WITHDRAWALS OF PROPOSALS.A Proposer may submit a modified Proposal to replace all
or any portion of a previously submitted Proposal up until the Proposal due date and time. Modifications received
after the Proposal due date and time will not be considered. Proposals shall be irrevocable until contract award
unless withdrawn in writing prior to the Proposal due date,or after expiration of 120 calendar days from the opening
of Proposals without a contract award. Letters of withdrawal received after the Proposal due date and before said
expiration date,and letters of withdrawal received after contract award will not be considered.
47. EXCEPTIONS TO RFQ. Proposers must clearly indicate any exceptions they wish to take to any of the
terms in this RFQ, and outline what, if any, alternative is being offered. All exceptions and alternatives shall
be included and clearly delineated, in writing, in the Proposal. The City, at its sole and absolute discretion,
may accept or reject any or all exceptions and'alternatives. In cases in which exceptions and alternatives
are rejected, the City shall require the Proposer to comply with the particular term and/or condition of the
RFQ to which Proposer took exception to (as said term and/or condition was originally set forth on the
RFQ).
48.ACCEPTANCE OF GIFTS, FAVORS, SERVICES. Proposers shall not offer any gratuities, favors, or anything of
monetary value to any official, employee, or agent of the City, for the purpose of influencing consideration of this
Proposal. Pursuant to Sec. 2-449 of the City Code, no officer or employee of the City shall accept any gift, favor or
service that might reasonably tend improperly to influence him in the discharge of his official duties.
49. SUPPLEMENTAL INFORMATION. City reserves the right to request supplemental information from Proposers
at any time during the RFQ solicitation process.
50. ADDITIONAL SERVICES. Although this solicitation and resultant contract identifies specific goods, services or
facilities ("items"), it is hereby agreed and understood that the City, through the approval of the Department and
Procurement Directors (for additional items up to $50,000) or the City Manager (for additional items greater than
$50,000), may require additional items to be added to the Contract which are required.to complete the work. When
additional items are required: to be added to the Contract, awarded vendor(s), as applicable to the item being
requested, under this contract may be invited to submit price quote(s) for these additional requirements. If these
quote(s) are determined to be fair and reasonable, then the additional work will be awarded to the current contract
vendor(s) that offers the lowest acceptable pricing. The additional items shall be added to this contract by through a
Purchase Order(or Change Order if Purchase Order already exists). In some cases,the City may deem it necessary
to add additional items through a formal amendment to the Contract, to be approved by the City Manager.
The City may determine to obtain price quotes for the additional items from other vendors in the event that
fair and reasonable pricing is not obtained from the current contract vendors, or for other reasons at the
City's discretion.
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RFQ 2018-005-JC 12
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SECTION 0300 SUBMITTAL INSTRUCTIONS AND FORMAT
1. SEALED RESPONSES. One original Statement of Qualifications (preferably in 3-ring binder) must be submitted
in an opaque, sealed envelope or container on or before the due date established for the receipt of proposals.
Additionally, ten (10) bound copies and one (1) electronic format (CD or USB format) are to be submitted. The
following information should be clearly marked on the face of the envelope or container in which the proposal is
submitted: solicitation number, solicitation title, proposer name, proposer return address. Statement of Qualifications
received electronically, either through email or facsimile,are not acceptable and will be rejected.
2. LATE BIDS. Statement of Qualifications are to be received on or before the due date established herein for the
receipt of Bids. Any Bid received after the deadline established for receipt of Statement of Qualifications will
be considered late and not be accepted or will be returned to proposer unopened. The City does not accept
responsibility for any delays, natural or otherwise.
3. STATEMENTS OF QUALIFICATIONS FORMAT. In order to maintain comparability, facilitate the review process
and assist the Evaluation Committee in review of Statement of Qualifications, it is strongly recommended that
Statement of Qualifications be organized and tabbed in accordance with the sections and manner specified below.
Hard copy submittal should be tabbed as enumerated below and contain a table of contents with page references.
Electronic copies should also be tabbed and contain a table of contents with page references.
TAB 1 Cover Letter&Minimum Qualifications Requirements
1.1 Cover Letter and Table of Contents.Thecover letter must indicate Proposer and Proposer Primary Contact for the
purposes of this solicitation.
1.2 Response Certification, Questionnaire & Requirements Affidavit (Appendix A). Attach Appendix A fully
completed and executed. . '
TAB 2 Experience&Qualifications
2.1 Qualifications of Proposing Firm. Submit detailed information regarding the firm's history and relevant experience
and proven track record of providing merchant industry consulting or similar services in scope, as described herein, to
other local governmental organizations or private sector clients. Submit at least three (3) projects within the last five (5)
years where the Proposer has performed services similar to the scope of this RFQ and provide details and outcomes of
the services provided.
2.1.1. For each project that the Proposer submits as evidence of similar experience,the following is required: project
description, agency name, state whether private or public, agency contact, contact telephone & email, and year(s)
and term of engagement.
2.2 Qualifications of Proposer Team. Provide an organizational chart of all personnel and consultants to be used for
this project if awarded,the role that each team member will play in providing the services detailed herein and each team
members' qualifications. A resume of each individual anticipated to work with the City, including education, historical
project experience, and any other pertinent information, shall be included for each respondent team member to be
assigned to this contract.
TAB 3 Approach and Methodology
Submit detailed information outlining the approach and methodology proposed. For any scope requirement
identified in Appendix C, Minimum Requirements and Specifications, proposer is to clearly articulate how the
proposed solution satisfies the scope requirement Proposers may offer complementary or related services or
solutions beyond the stated scope requirements, but at a minimum shall include the following:
RFQ 2018-005-JC 13
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3.1 Submit detailed information addressing how Proposer has achieved, in prior engagements, each portion of the
scope of services outlined in Appendix C including: 1) reviewing, evaluating and reporting on existing merchant
services processes and procedures; 2) providing recommendations for possible improvements and efficiencies;
and, 3) assisting the clients with solicitations for future merchant services agreements and negotiations of any
contract(s)that may result from the RFP.
Responses shall be in sufficient detail and include supporting documentation, as applicable, which will allow the
Evaluation Committee to complete a fully review and score prior experience.
NOTE: A SPECIFIC SCOPE OF SERVICES IS NOT REQUESTED AT THIS TIME. THIS RFQ ONLY SEEKS TO
DETERMINE THE BEST QUALIFIED PROPOSER, AS STIPULATED HEREIN, WITH WHOM A CONTRACT
CAN BE NEGOTIATED.
4. FINANCIAL CAPACITY. Within three (3) business days of request by the City, Each Proposer shall arrange for
Dun& Bradstreet to submit a Supplier Qualification Report(SQR)directly to the Procurement Contact named herein.
No proposal will be considered without receipt, by the City, of the SQR directly from Dun & Bradstreet. The cost of
the preparation of the SQR shall be the responsibility of the Proposer. The Proposer shall request the SQR report
from D&B at:
https://supplierportal.dnb.com/webapp/wcs/stores/servlet/SupplierPortal?storeld=11696
I
Proposers are responsible for the accuracy of the information contained in its SQR. It is highly
recommended that each Proposer review the information contained in its SQR for accuracy prior to
submittal to the City and as early as possible in the solicitation process. For assistance with any portion of
the SQR submittal process, contact Dun&Bradstreet at 800-424-2495.
5. ADDITIONAL INFORMATION OR CLARIFICATION. After proposal submittal, the City reserves the right to ,
require additional information from Proposers (or Proposer team members or sub-consultants) to determine:
qualifications (including, but not limited to, litigation history, regulatory action, or additional references); and financial
capability(including, but not limited to, annual reviewed/audited financial statements with the auditors notes for each
of their last two complete fiscal years).
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•
RFQ 2018-005-JC 14
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SECTION 0400 STATEMENTS-OF QUALIFICATIONS EVALUATION
1. Evaluation Committee. An Evaluation Committee, appointed by the City Manager, shall meet to evaluate each
Statement of Qualifications in accordance with the requirements set forth in the solicitation. If further information is
desired, Proposals may be requested to make 'additional written submissions of a clarifying nature or oral
presentations to the Evaluation Committee. The evaluation of Statement of Qualifications will proceed in a two-step
process as noted below. It is important to note that the Evaluation Committee will score the qualitative portions of the
Statement of Qualifications only. The Evaluation Committee does not make an award recommendation to the City
Manager. The results of Step 1 &Step 2 Evaluations will be forwarded to the City Manager who will utilize the results
to make a recommendation to the City Commission. In the event that only one responsive proposal is received, the
City Manager, after determination that the sole responsive proposal materially meets the requirements of the RFP,
may, without an evaluation committee, recommend to the City Commission that the Administration enter into
negotiations. The City, in its discretion,may utilize technical or other advisers to assist the evaluation committee in
the evaluation of proposals.
2. Step 1 Evaluation. The first step will consist of the qualitative criteria listed below to be considered by the
Evaluation Committee. The second step will consist of quantitative criteria established below to be added to the
Evaluation Committee results by the Department of Procurement Management.An Evaluation Committee, appointed.
by the City Manager, shall meet to evaluate each Statement of Qualifications in accordance with the qualifications
criteria established below for Step 1, Qualitative Criteria. In doing so, the Evaluation Committee may review and
score all proposals received,with or without conducting interview sessions.
Step 1-Qualitative Criteria Maximum Points, .
Proposer Experience and Qualifications -Firm 50
Approach and Methodology 50
TOTAL AVAILABLE STEP 1 POINTS 100
3. Step 2 Evaluation. Following the results of Step 1 Evaluation of qualitative criteria, the Proposer may receive
additional quantitative criteria points to be added by the Procurement Department to those points earned in Step 1,
as follows. .
Step 2-Quantitative Criteria Maximum Points
Veterans Preference 5
TOTAL AVAILABLE STEP 2 POINTS 5
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RFQ 2018-005-JC
15
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4. Determination of Final Ranking. At the conclusion of the Evaluation Committee Step 1 scoring, Step 2 Points
will be added to each evaluation committee member's scores by the Department of Procurement Management. Step
1 and 2 scores will be converted to rankings in accordance with the example below:
Proposer Proposer Proposer
A B C'
Ste. 1 Points 82 76 80
Committee: Ste.2 Points 22 15 12
Member t Total 104 91 92
Ste. 1 Points 79 85 72
Committee , Ste.2 Points 22 15 12
MemberTotal 101 100 84
Ste. 1 Points 80 74 66
Committee''r Ste. 2 Points 22 15 12
Member`2: Total 102 89 78
Low Aggregate Score 3 7 8
Final Ranking* T 2
* Final Ranking is presented to the City Manager for further due diligence and
recommendation to the City Commission. Final Ranking does not constitute
an award recommendation until such time as the City Manager has made his
recommendation to the City Commission, which may be different than final
ranking results.
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RFQ 2018-005-JC 16
1
-APPENDIX A
I . . . I '.: .;i:ijk, , : 7:1
AA
Response Certification ,
Questionnaire &
. .
Affidavit :Reauitements
R FQ 2018-005-JC
MERCHANT INDUSTRY CONSULTING
SERVICES
PROCUREMENT DEPARTMENT
1755 Meridian Avenue, 3rd Floor
Miami Beach, Florida 33139
RFQ 2018-005-JC 17
i
Solicitation No: Solicitation Title:
RFQ 2018-005-JC MERCHANT INDUSTRY CONSULTING SERVICES
Procurement Contact: Tel: Email:
Jason Crouch 305-673-7000 x6694 jasoncrouch@miamibeachfl.gov
STATEMENTS OF QUALIFICATIONS CERTIFICATION, QUESTIONNAIRE &REQUIREMENTS AFFIDAVIT
Purpose: The purpose of this Response Certification, Questionnaire and Requirements Affidavit Form.is to inform
prospective Proposals of certain solicitation and contractual requirements, and to collect necessary information from
Proposals in order that certain portions of responsiveness, responsibility and other determining factors and
compliance with requirements may be evaluated. This Statement of Qualifications Certification, Questionnaire
and Requirements Affidavit Form is a REQUIRED FORM that must be submitted fully completed and
executed.
1. General Proposer Information.
FIRM NAME:
NO.OF YEARS IN BUSINESS:
NO.OF YEARS IN BUSINESS LOCALLY: NO.OF EMPLOYEES:
OTHER NAME(S)PROPOSER HAS OPERATED UNDER IN THE LAST 10 YEARS:
FIRM PRIMARY ADDRESS(HEADQUARTERS):
CITY:
STATE: ZIP CODE:
TELEPHONE NO.: •
TOLL FREE NO.:
FAX NO.:
FIRM LOCAL ADDRESS:
CITY:
STATE: ZIP CODE:
PRIMARY ACCOUNT REPRESENTATIVE FOR THIS ENGAGEMENT:
ACCOUNT REP TELEPHONE NO.: .
ACCOUNT REP TOLL FREE NO.:
ACCOUNT REP EMAIL:
FEDERAL TAX IDENTIFICATION NO.:
The Cityreserves the right to seek additional information from proposer or other source(s),includin but not limited to:anyfirm or principal
9 P pincluding P P
information,applicable licensure,resumes of relevant individuals,client information,financial information,or any information the City deems
necessary to evaluate the capacity of the proposer to perform in accordance with contract requirements.
RFQ 2018-005-JC 18
I
1
1. Veteran Owned Business.Is Proposer claiming a veteran owned business status?
YES. NO
SUBMITTAL REQUIREMENT: Proposers claiming veteran owned business status shall submit a documentation proving that firm
is certified as a veteran-owned business or a service-disabled veteran owned business by the State of Florida or United States
federal government,as required pursuant to ordinance 2011-3748.
2. Conflict Of Interest. All Proposers must disclose, in their Proposal, the name(s) of any officer, director, agent, or immediate
family member(spouse, darent, sibling, and child)who is also an employee of the City of Miami Beach. Further, all Proposers
must disclose the name of any City employee who owns,either directly or indirectly,an interest of ten (10%)percent or more in
the Proposer entity or any of its affiliates.
SUBMITTAL REQUIREMENT: Proposers must disclose the name(s)of any officer,director,agent,or immediate family member
(spouse,parent,sibling,and child)who is also an employee of the City of Miami Beach. Proposers must also disclose the name
of any City employee who owns, either directly or indirectly,an interest of ten(10%)percent or more in the Proposer entity or any
of its affiliates
3. References&Past Performance.Proposer shall submit at least three(3)references for whom the Proposer has completed work
similar in size and nature as the work referenced in solicitation.
SUBMITTAL REQUIREMENT: For each reference submitted, the following information is required: 1) Firm Name, 2) Contact
Individual Name&Title,3)Address,4)Telephone,5)Contact's Email and 6)Narrative on Scope of Services Provided.
4. Suspension, Debarment or Contract Cancellation. Has Proposer ever been debarred, suspended or other legal violation, or
had a contract cancelled due to non-performance b an public sector agency?
YES NO
SUBMITTAL REQUIREMENT: If answer to above is"YES," Proposer shall submit a statement detailing the reasons that led to
action(s).
5. Vendor Campaign Contributions. Proposers are expected to be or become familiar with, the City's Campaign Finance Reform
laws, as codified in Sections 2-487 through 2-490 of the City Code. Proposers shall be solely responsible for ensuring that all
applicable provisions of the City's Campaign Finance Reform laws are complied with, and shall be subject to any and all
sanctions,as prescribed therein, including disqualification of their Proposals,in the event of such non-compliance.
SUBMITTAL REQUIREMENT: Submit the names of all individuals or entities (including your sub-consultants)with a controlling
financial interest as defined in solicitation.For each individual or,entity with a controlling financial interest indicate whether or not
each individual or entity has contributed:to the campaign either directly or indirectly, of a candidate who has been elected to the
• office of Mayor or City Commissioner for the City of Miami Beach.
6. Code of Business Ethics. Pursuant to City Resolution No.2000-23879,each person or entity that seeks to do business with the
City shall adopt a Code of Business Ethics("Code")and submit that Code to the Department of Procurement Management with its
proposal/response or within five(5)days upon receipt of request. The Code shall,at a minimum,require the Proposer,to comply
with all applicable govemmental rules and regulations including, among others, the conflict of interest, lobbying and ethics
provision of the City of Miami Beach and Miami Dade County.
SUBMITTAL REQUIREMENT: Proposer shall submit firm's Code of Business Ethics. In lieu of submitting Code of Business
Ethics, Proposer may submit a statement indicating that it will adopt,as required in the ordinance,the City of Miami Beach Code
of Ethics,available at htto://www.miamibeachfl.00v/city-hall/procurement/
Balance of Page lntentionallti Left Blank
RFQ 2018-005-JC 19
7. Living Wage. Pursuant to Section 2-408 of the City of Miami Beach Code,as same may be amended from time to time,covered
employees shall be paid the required living wage rates listed below:
1. Effective January 1, 2018, covered employees must be paid a living wage rate of no less than $11.62 per hour with
health care benefits of at least$2.26 per hour,or a living wage rate of no less than$13.88 per hour without health care
benefits.
2. Effective January 1, 2019, covered employees must be paid a living wage rate of no less than $11.70 per hour with
health care benefits of at least$2.74 per hour,or a living wage rate of no less than$14.44 per hour without health care
benefits.
3. Effective January 1, 2020, covered employees must be paid a living wage rate of no less than $11.78 per hour with
health care benefits of at least$3.22 per hour, or a living wage rate of no less than$15.00 per hour without health care
benefits.
The living wage rate and health care benefits rate may, by Resolution of the City Commission be indexed annually for inflation
using the Consumer Price Index for all Urban Consumers (CPI-U) Miami/Ft. Lauderdale, issued by the U.S. Department of
Labor's Bureau of Labor Statistics. Notwithstanding the preceding, no annual index shall exceed three percent(3%). The City
may,also,by resolution,elect not to index the living wage rate in any particular year,if it determines it would not be fiscally sound
to implement same(in a particular year).
Proposers'failure to comply with this provision shall be deemed a material breach under this proposal,under which the City may,
at its sole option, immediately deem said Proposer as non-responsive, and May further subject Proposer to additional penalties
and fines,as provided in the City's Living Wage Ordinance,as amended. Further information on the Living Wage requirement is
available at htto://www.miamibeachfl.gov/city-hall/orocurement/
SUBMITTAL REQUIREMENT: No additional submittal is required. By virtue of executing this affidavit document,Proposer agrees
to the living wage requirement.
8. Equal Benefits for Employees with Spouses and Employees with Domestic Partners.When awarding competitively solicited
contracts valued at over$100,000 whose contractors maintain 51 or more full time employees on their payrolls during 20 or more
calendar work weeks,the Equal Benefits for Domestic Partners Ordinance 2005-3494 requires certain contractors doing business
with the City of Miami Beach,who are awarded a contract pursuant to competitive proposals,to provide"Equal Benefits"to their
employees with domestic partners, as they provide to employees with spouses. The Ordinance applies to all employees of a
Contractor who work within the City limits of the City of Miami Beach, Florida; and the Contractor's employees located in the
United States, but outside of the City of Miami Beach limits, who are directly performing work on the contract within the City of
Miami Beach.
A. Does your company provide or offer access to any benefits to employees with spouses or to spouses of employees?
YES NO
B. Does your company provide or offer access to any benefits to employees with(same or opposite sex) domestic partners*or
to domestic partners of employees?
YES NO
C. Please check all benefits that apply to your answers above and list in the"other"section any additional benefits not already
specified. Note: some benefits are provided to employees because they have a spouse or domestic partner, such as
bereavement leave;other benefits are provided directly to the spouse or domestic partner,such as medical insurance.
BENEFIT Firm Provides for Firm Provides for Firm does not
Employees with Employees with Provide Benefit
Spouses Domestic Partners
Health
Sick Leave
Family Medical Leave
Bereavement Leave
If Proposer cannot offer a benefit to domestic'partners because of reasons outside your control, (e.g., there are no insurance
providers in your area willing to offer domestic partner coverage) you may be eligible for Reasonable Measures compliance. To
comply on this basis, you must agree to pay a cash equivalent and submit a completed Reasonable Measures Application
(attached)with all necessary documentation. Your Reasonable Measures Application will be reviewed for consideration by the
City Manager, or his designee. Approval is not guaranteed and the City Manager's decision is final. Further information on the
Equal Benefits requirement is available at http://www.miamibeachfl.gov/citv-hall/orocurement/procurement-related-ordinance-and-
procedures/
REQ 2018-005-jC 20
•
9. Public Entity Crimes.Section 287.133(2)(a), Florida Statutes,as currently enacted or as amended from time to time,states that
a person or affiliate who has been placed on the convicted vendor list following a conviction for a public entity crime may not
submit a proposal,proposal,or reply on a contract to provide any goods or services to a public entity;may not submit a proposal,
proposal,or reply on a contract with a public entity for the construction or repair of a public building or public work;may not submit
proposals,proposals,or replies on leases of real property to a public entity;may not be awarded or perform work as a contractor,
supplier,subcontractor,or consultant under a contract with any public entity;and may not transact business with any public entity
in excess of the threshold amount provided in s. 287.017 for CATEGORY TWO for a period of 36 months following the date of
being placed on the convicted vendor list.
SUBMITTAL REQUIREMENT:No additional submittal is required.By virtue of executing this affidavit document,Proposer agrees
with the requirements of Section 287.133,Florida Statutes,and certifies it has not been placed on convicted vendor list.
10. Non-Discrimination.Pursuant to City Ordinance No.2016-3990,the City shall not enter into a contract with a business unless the
business represents that it does not and will not engage in a boycott as defined in Section 2-375(a)of the City Code,induding the
blacklisting,divesting from,or otherwise refusing to deal with a person or entity when such action is based on race,color,national
origin,religion,sex,intersexuality,gender identity,sexual orientation,marital or familial status,age or disability.
SUBMITTAL REQUIREMENT:No additional submittal is required.By virtue of executing this affidavit document,Proposer agrees
it is in fullto comandpliancethePuwith 2G-30705d ohCity oC
11. Moratoriumandshall onremainTravel rchaseSection of sf tore ServicesfMiami fromBeach NorthCityCarolinode.a and Mississippi. Pursuant to
Resolution 2016-29375, the City of Miami Beach, Florida, prohibits official City travel to the states of North Carolina and
Mississippi,as well as the purchase of goods or services sourced in North Carolina.and Mississippi. Proposer shall agree that no
travel shall occur on behalf of the City to North Carolina or Mississippi,nor shall any product or services it provides to the City be
sourced from these states.
SUBMITTAL REQUIREMENT: No additional submittal is required.By virtue of executing this affidavit document,Proposer agrees
it is and shall remain in full compliance with Resolution 2016-29375.
12. Fair Chance Requirement.Pursuant to Section 2-376 of the City Code,the City shall not enter into any contract resulting from a
competitive solicitation, unless the proposer certifies in writing that the business has adopted and employs written policies,
practices,and standards that are consistent with the City's Fair Chance Ordinance,set forth in Article V of Chapter 62 of the City
Code ("Fair Chance Ordinance"), and which, among other things, (i) prohibits City contractors, as an employer, from inquiring
about an applicant's criminal history until the applicant is given a conditional offer of employment; (ii) prohibits advertising of
employment positions with a statement that an individual with a criminal record may not apply for the position,and(iii)prohibits
placing a statement on an employment application that a person with a criminal record may not apply for the position.
SUBMITTAL REQUIREMENT: No additional submittal is required at this time. By virtue of executing this affidavit, Proposer
certifies that it has adopted policies,practices and standards consistent with the City's Fair Chance Ordinance. Proposer agrees
to provide the City with supporting documentation evidencing its compliance upon request., Proposer further agrees that any
breach of the representations made herein shall constitute a material breach of contract, and shall entitle the City to the
immediate termination for cause of the agreement,in addition to any damages that may be available at law and in equity.
13. Acknowledgement of Addendum. After issuance of solicitation,the City may release one or more addendum to the solicitation
which may provide additional information to Proposers or alter solicitation requirements. The City will strive to reach every
Proposer having received solicitation through the City's e-procurement system, PublicPurchase.com. However, Proposers are
solely responsible for assuring they have received any and all addendum issued pursuant to solicitation.This Acknowledgement
of Addendum section certifies that the Proposer has received all addendum released by the City pursuant to this solicitation.
Failure to obtain and acknowledge receipt of all addenda may result in proposal disqualification.
Initial to Confirm Initial to Confirm Initial to Confirm
Receipt Receipt Receipt
Addendum 1 Addendum 6 Addendum 11
Addendum 2 Addendum 7 Addendum 12
Addendum 3 Addendum 8 Addendum 13
Addendum 4 Addendum'9 Addendum 14
Addendum 5 Addendum 10 Addendum 15.
If additional confirmation of addendum is required,submit under separate cover.
RFQ 2018-005-JC 21
DISCLOSURE AND DISCLAIMER SECTION
The solicitation referenced herein is being furnished to the recipient by the City of Miami Beach(the"City')for the recipient's convenience.
Any action taken by the City in response to Statement of Qualifications made pursuant to this solicitation, or in making any award, or in
failing or refusing to make any award pursuant to such Statement of Qualifications,or in cancelling awards,or in withdrawing or cancelling
this solicitation,either before or after issuance of an award,shall be without any liability or obligation on the part of the.City.
In its sole discretion,the City may withdraw the solicitation either before or after receiving Statement of Qualifications,may accept or reject
Statement of Qualifications,and may accept Statement of Qualifications which deviates from the solicitation,as it deems appropriate and in
its best interest. In its sole discretion, the City may determine the qualifications and acceptability of any party or parties submitting
Statement of Qualifications in response to this solicitation.
Following submission of Statement of Qualifications, the applicant agrees to deliver such further details, information and assurances,
including financial and disclosure data, relating:to the Statement of Qualifications and the applicant induding, without limitation, the
applicant's affiliates,officers,directors,shareholders,partners and employees,as requested by the City in its discretion.
The information contained herein is provided solely for the convenience of prospective Proposals.It is the responsibility of the recipient to
assure itself that information contained herein is accurate and complete. The City does not provide any assurances as to the accuracy of
any information in this solicitation.
Any reliance on these contents,or on any permitted communications with City officials,shall be at the recipient's own risk.Proposals should
rely exclusively on their own investigations,interpretations,and analyses.The solicitation is being provided by the City without any warranty
or representation,express or implied,as to its content,its accuracy,or its completeness. No warranty or representation is made by the City
or its agents that any Statement of Qualifications conforming to these requirements will be selected for consideration, negotiation, or
approval.
The City shall have no obligation or liability with respect to thissolicitation,the selection and the,award process,or whether any award will
be made. Any recipient of this solicitation who responds hereto fully acknowledges all the provisions of this Disclosure and Disclaimer, is
totally relying on this Disclosure and Disclaimer,and agrees to be bound by the terms hereof.Any Statement of Qualifications submitted to
the City pursuant to this solicitation are submitted at the sole risk and responsibility of the party submitting such Statement of Qualifications.
This solicitation is made subject to correction of errors,omissions,or withdrawal from the market without notice.Information is for guidance
only,and does not constitute all or any part of an agreement.
The City,and all Proposals will be bound only as, ifand when a Statement of Qualifications,as same may be modified,and the applicable
• definitive agreements pertaining thereto, are approved and executed,by the parties, and then only pursuant to the terms of the definitive
agreements executed among the parties.Any response to this solicitation may be accepted or rejected by the City for any reason,or for no
reason,without any resultant liability to the City.
The City is governed by the Government-in-the-Sunshine Law, and all Statement of Qualifications and supporting documents shall be
subject to disclosure as required by such law.All Statement of Qualifications shall be submitted in sealed proposal form and shall remain
confidential to the extent permitted by Florida Statutes, until the date and time selected for opening the responses. At that time, all
documents received by the City shall become public records.
Proposals are expected to make all disclosures and declarations as requested in this solicitation. By submission of a Statement of
Qualifications,the Proposer acknowledges and agrees that the City has the right to make any inquiry or investigation it deems appropriate
to substantiate or supplement information contained in the Statement of Qualifications,and authorizes the release to the City of any and all
information sought in such inquiry or investigation. Each Proposer certifies that the information contained in the Statement of Qualifications
is true,accurate and complete,to the best of its knowledge,information,and belief.
Notwithstanding the foregoing or anything contained in the solicitation, all Proposals agree that in the event of a final unappealable
judgment by a court of competent jurisdiction which imposes on the City any liability arising out of this solicitation,or any response thereto,
or any action or inaction by the City with respect thereto, such liability shall be limited to $10,000.00 as agreed-upon and liquidated
damages. The previous sentence, however, shall not be construed to circumvent any of the other provisions of this Disclosure and
Disclaimer which imposes no liability on the City.
In the event of any differences in language between this Disclosure and Disclaimer and the balance of the solicitation, it is understood that
the provisions of this Disclosure and Disclaimer shall always govern. The solicitation and any disputes arising from the solicitation shall be
governed by and construed in accordance with the laws of the State of Florida.
RFQ 2018-005-JC 22
1 )
PROPOSER CERTIFICATION
I hereby certify that: I, as an authorized agent of the Proposer , am submitting the following information as my firm's
proposal; Proposer agrees to complete and unconditional acceptance of the terms and conditions of this document,
inclusive of this solicitation,all attachments,exhibits and appendices and the contents of any Addenda released hereto,and
the Disclosure and Disclaimer Statement; proposer agrees to be bound to any and all specifications, terms and conditions
contained in the solicitation, and any released Addenda and understand that the following are requirements of this
solicitation and failure to comply will result in disqualification of proposal submitted; Proposer has not divulged, discussed,
or compared the proposal with other Proposals and has not colluded with any other proposer or party to any other proposal;
proposer acknowledges that all information contained herein is part of the public domain as defined by the State of Florida
Sunshine and Public Records Laws; all responses, data and information contained in this proposal, inclusive of the
Statement of Qualifications Certification,Questionnaire and Requirements Affidavit are true and accurate.
Name of Proposer's Authorized Representative: Title of Proposer's Authorized Representative:
Signature of Proposer's Authorized Representative: Date:
•
•
State of FLORIDA ) On this day of ,20_,personally
appeared before me who
County of • ) stated that (s)he is the
of , a corporation, and that the instrument was signed in behalf of
the said corporation by authority of its board of directors and acknowledged said
instrument to be its voluntary act and deed. Before me:-
•
Notary Public for the State of Florida
My Commission Expires: .
•
•
RFQ 2018-005-)C 23
I
APPENDIX B
RAIAMF'� $i7 rS,wa
" No Bid " Form
RFQ 2018-005-JC
MERCHANT INDUSTRY CONSULTING
SERVICES S
PROCUMA
1755 MeridianREAvenueENTDEP, 3rdRTMENT Floor
Miami Beach, Florida 33139
��pp J �Y.g��^ag� v+ �(,�y� {hose..
[y '..a pr �gp5{r7 �{�,�^�y yp/��yy�r��}(�, E{�,�y {�j
•6A tmpo a Tor os v4 V : �1/Y1Ft4W�'' ove beceived�_.notihcafion o
h 50ACI n F have is ecLd : tot to respond to rcomolete and submit
,
tac ee s ei e :fit Bia' The �` to a xte t.of
�No Biel" prarr e
The yc� � t sr atrocr':;n i a414 im Srove µtide sc iici otfo `process_
i' - € eh
,n tfea
41:is T ea.Sairi` •I ns`b 1�T .
24
RFQ 2018-005-JC
Statement of No Bid
WE HAVE ELECTED NOT TO SUBMIT A STATEMENTS OF QUALIFICATIONS AT
THIS TIME FOR REASON(S) CHECKED AND/OR INDICATED BELOW:
Workload does not allow us to proposal
_Insufficient time to respond
Specifications unclear or too restrictive
_ Unable to meet specifications
_Unable to meet service requirements
_Unable to meet insurance requirements
_Do not offer this product/service
_OTHER. (Please specify)
We do do not_want to be retained on your mailing list for future proposals
of this type product and/or service.
Signature:
Title:
Legal Company Name:
Note: Failure to respond, either by submitting a proposal or this completed form,
may result in your company being removed from our vendors list.
PLEASE RETURN TO:
CITY OF MIAMI BEACH
PROCUREMENT DEPARTMENT
ATTN: JASON CROUCH
STATEMENTS OF QUALIFICATIONS#2018-005-JC
1755 MERIDIAN AVENUE, 3'd FLOOR
MIAMI BEACH, FL 33139
•
RFQ 2018-005-JC 25
I ,
APPENDIX C
AA Amr
LL
C „,
•
Minimum Requirements
& Specifications
RFQ 2018-005-JC
MERCHANT INDUSTRY CONSULTING
SERVICES
PROCUREMENT DEPARTMENT
1755 Meridian Avenue, 3rd Floor
Miami Beach, Florida 33139
RFQ 2018-005-JC 26
C2. Statement of Work Required.
The City seeks a qualified Consultant with comprehensive knowledge of the merchant industry to
assist the City, including, but not limited to the following three (3) areas: 1) reviewing, evaluating
and reporting on'the City's present merchant services and gateways processes and procedures 2)
provide recommendations for possible improvements and efficiencies, including with existing credit
card processing software, and 3) provide recommendations and assistance with obtaining lower
associated merchant fees.
The City has approximately. 30-35 merchant accounts overall. An average of one (1) month's
collection for one (1) of the City's merchant accounts is provided below. The table below
represents the City's parking collections. The City also hs,higher average dollar transactions for
Utilities, Resort Tax, and Permitting Fees
Avg.
Amount of
#of Trans Trans. Amounts
Mastercard (MC) 42,552 $4.26 $181,392.90
Visa 135,793 $4:38 $594,874.60
Discover 1,794 $4.47 $8,017.55
19,702 $4.25 $83,655.50
199,841 $867,940.55
C3. General.
The Consultant will be tasked with reviewing, developing, analyzing and reporting on the City's
current merchant processing and gateway systems, while also providing strategic
recommendations in regards to cost efficiencies, industry best practices, infrastructure,vulnerability
and security enhancements. The Consultant shall also provide recommendations on the practice of
transferring merchant fees from the City to the customer, commonly utilized in other
municipalities.
The merchant services providers and gateways are currently used in processing the City's receipts
at several points of sales including cashiers, online, pay by phone, and autopay. These receipts
are collected for the City's revenues including, but not limited to parking, utilities, City Bills, permits,
Resort Tax, Parks & Recreation fees, and Police Off-Duty Billing. The City uses numerous
gateways and merchant providers that were selected based on either the conformity to the billing
application, IT infrastructure, or capabilities at the time of selection. Additionally, the variety of
payment sources utilized by the City has directly impacted the amount of gateways and providers
engaged. Therefore, the City requires the Consultant to provide recommendations on the
consolidation of these providers.
RFQ 2018-005-JC 27
1
C4. Consultant's Independent Assessment.
The Consultant shall be required to provide the City with an independent assessment of the City's
merchant processing and gateway systems. The Consultant shall be expected to provide a robust,
analytical deliverable at the end of the assessment process, by way of a comprehensive report of
their findings. The report shall include considerations and recommendations for improvements and
enhancements to critical and standard infrastructure, cost savings opportunities, vulnerability
spaces, identified security weaknesses, and shall alert the City to any banking/credit card
compliance requirements. The Consultant may be expected to be available to assist the City with
the implementation of such recommendations.
At the Consultant's request, the City will provide the Consultant with all necessary current and
historical data, payment channels, merchants, related providers, and pertinent financial
information, as allowed by the City.
C4.1 Deliverables.
The City expects the Consultant to deliver their findings, report on said findings, and make
necessary recommendations to the City at the conclusion of the independent assessment. The
Consultant shall meet with City staff in-person as often as the City requires such meetings.
Additionally, meetings may be conducted, at the City's discretion, by phone,. email, or web-
conferencing. The City desires to be advised of merchant services and gateway processes and
procedures and available payment solutions in order to achieve the maximum results of the RFQ
requirements, and further the City's strategic goals.
Balance of Page Intentionally Left Blank
RFQ 2018-005-JC 28
APPENDIX D
J
MIAMI
Special Conditions
RFQ 2018-005-JC
MERCHANT INDUSTRY CONSULTING
SERVICES
'PROCUREMENT DEPARTMENT
1755 Meridian Avenue; 3rd Floor
Miami Beach, Florida 33139
RFQ 2018-005-JC 29
1. TERM OF CONTRACT. The contract shall commence upon effective date of fully
executed agreement and shall be effective for three(3)years.
2. OPTION TO RENEW. The City, through its City Manager, will have the option to extend
for two (2) additional, one (1) year periods, at the City's sole discretion. The successful
Contractor(s) shall maintain, for the entirety of any renewal period, the same revenue
share, terms, and conditions included within the originally awarded contract. .Continuation
of the contract beyond the initial period, and any option subsequently exercised, is a City
prerogative, and not a right of the successful Contractor(s).
3. COST ESCALATION. Prices must be held firm during the initial term of the agreement.
During the renewal term, the City may consider prices increases not to increase the
applicable Bureau of Labor Statistics (www.bls.gov) CPI-U index or 3%, whichever is less.
The City may also consider increases based on mandated Living Wage increases. In
considering cost escalation due to Living Wage increases, the City will only consider the
direct costs related to Living Wage increases, exclusive of overhead, profit or any other
related cost.
4. - PRECLUSION. The selected consultant(s) shall be precluded from bidding/responding to
any future competitive solicitation(s) for merchant services providers, issued as a result of
services the consultant(s) performs related to this RFQ.
Balance of Page Intentionally Left Blank
RFQ 2018-005-JC 30
APPENDIX E
, NAt I AM I .7 - C •
Insurance Requirements
RFQ 2018-005-JC
MERCHANT INDUSTRY CONSULTING
SERVICES
PROCUREMENT DEPARTMENT
1755 Meridian Avenue, 3rd Floor
Miami Beach, Florida 33139
RFQ 2018-005-JC 31
MIAMI BECH
INSURANCE REQUIREMENTS
This document sets forth the minimum levels of insurance that the contractor is required to maintain
throughout the term of the contract and any renewal periods.,
XXX 1. Workers' Compensation and Employer's Liability per the Statutory limits of the state of Florida.
XXX 2. Comprehensive General.Liability (occurrence form), limits of liability $ 1,000,000.00 per occurrence for
bodily injury property damage to include Premises/ Operations; Products, Completed Operations and
Contractual Liability. Contractual Liability and Contractual Indemnity (Hold harmless endorsement
exactly as written in "insurance requirements"of specifications).
XXX 3. Automobile Liability-$1,000,000 each occurrence .owned/non-owned/hired automobiles included.
4. Excess Liability-$ .00 per occurrence to follow the primary coverages.
XXX 6. Professional Liability Insurance in an amount not less than $1,000,000 with the deductible per claim, if
any, not to exceed 10%of the limit of liability.
XXX 7. The City must be named as and additional insured on the liability policies; and it must be stated on the
certificate.
8. Other Insurance as indicated:
Builders Risk completed value $ .00
Liquor Liability $ .00
Fire Legal Liability $ .00
Protection and Indemnity $ .00
Employee Dishonesty Bond $ .00
Other $ .00
XXX 9. Thirty(30)days written cancellation notice required.
XXX 10. Best's guide rating B+:VI or better, latest edition. •
XXX 11. The certificate must state the proposal number and title
The City of Miami Beach is self-insured.Any and all claim payments made from self-insurance are subject to
the, limits and provisions of Florida Statute 768.28, the Florida Constitution, and any other applicable
Statutes.
•
RFQ 2018-005-JC,. 32
ATTACHMENT C
CONSULTANTS RESPONSE TO THE (RFQ)
Detail by FEI/EIN Number Page 1 of 3
Florida Ceoartmeni of State D(VI ON OF CORPORATIONS
4111At f
•
9
w:Ol%i:'Itll:ilij t i&If fh,tybuivr
Department of State / Division of Corporations / Search Records / Detail By Document Number/
http://search.sunbiz.org/Inquiry/CorporationSearch/SearchResultDetail?inqui... 1/9/2019
Detail by FEI/EIN Number . Page 2 of 3
Detail by FEI/EIN Number
Florida Limited Liability Company •
CARD ASSOCIATION PAYMENT EXPERTS LLC
Filing Information •
• Document Number L17000204586
FEI/EIN Number 82-2995475
Date Filed , 10/03/2017
Effective Date • 10/10/2017 .
State FL
Status ACTIVE
Principal Address
866 SORRENTO ROAD
JACKSONVILLE 32207 UN ,
Changed:04/05/2018
Mailing Address •
866 SORRENTO ROAD
JACKSONVILLE 32207 UN •
Changed:04/05/2018
Registered Agent Name&Address
GRAHAM, DAVID G
866 SORRENTO ROAD
JACKSONVILLE, FL 32207
Address Changed:04/05/2018 •
Authorized Person(s) Detail
Name&Address
• Title MGR
GRAHAM, DAVID G
866 SORRENTO ROAD
JACKSONVILLE, FL 32207 UN
Annual Reports
Report Year Filed Date
2018 04/05/2018
Document Images
04/05/2018—ANNUAL REPORT View image in PDF format
10/03/2017—Florida Limited Liability View image in PDF format
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Florida Deoartment of State,Division of Corporavens
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CAPE
IPayment Experts
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RFQ 2018-005-JC
Merchant Industry Consulting Services
July 10, 2018
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David Graham, CEO
Card Association Payment Experts, LLC.
i i gr 866 Sorrento Rd.
Jacksonville, FL 32207
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57l).:! (904) 312-3303
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david.graham@capepaymentexperts.com
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TAB1 VO1ERLETTEg & i [N V CEAAEFICATIO S Rani '. • •
1.1 COVER LETTER
City of Miami Beach
Jason Crouch, Procurement Officer
Procurement Department
1755 Meridian Avenue
3rd Floor
Miami Beach, FL 33139
To Whom It May Concern:
Card Association Payment Experts LLC, CAPE, is a consulting firm with a unique mission: We enable
utilities and government agencies to lower their payment processing costs while improving their
customers' payment experience)and internal data security. CAPE is staffed with seasoned payment
processing professionals who possess the knowledge and experience to deftly provide the services
requested by the City of Miami Beach in this RFQ.The effectiveness of a consulting firm is determined
by the quality, experience and work ethic of its individual contributing consultants, and its complete
independence from any conflicts of interest.
CAPE is not, and will never be, affiliated with companies that could potentially provide payment
processing services to our clients. We are 100% dedicated to finding the best solutions for our clients,
with no conflicts of interest.
The CAPE team has the knowledge, education,skill sets and abilities to successfully provide the City of
Miami Beach with the best path forward for all your payment processing needs.The CAPE consulting
team has been successfully working together for the last 4 years. Our team delivers outstanding results
for our municipal, state agency, and utility clients.
We look forward to working with the City of Miami Beach.
Sincerely,
David G. Graham,CEO
Card Association Payment Experts, LLC(CAPE)
866 Sorrento Rd., Jacksonville, FL 32207
904.312.3303
david.grahamPcaoepaymentexperts.com
www.capepavmentexperts.com
The individual signing this response has the full and complete authority to both negotiate and enter
into a contract with Miami Beach.
Miami Beach REQ 2o18-oos-JC Merchant industry Consulting Services 2 CAPE
1.1 TABLE OF CONTENTS
TAB 1: Cover Letter& Minimum Qualifications Requirements 2
1.1 Cover Letter 2
1.1 Table of Contents 3
1.2 Response Certification, Questionnaire&Requirements Affidavit 4
TAB 2: Experience&Qualifications 10
2.1 Qualifications of Proposing Firm 10
History 10
Relevant Experience 10
Proven Track Record 11
2.2 Qualifications of Proposer Team 13
Organizational Chart 13
TAB 3:Approach &Methodology 16
3.1 Scope of Services 16
Statement of Work 16
General 17
Consultant's Independent Assessment 18
Deliverables 19
TAB 4: Exhibits 21.
Exhibit A:Resumes 21
David G. Graham 21
Bibek Das 22
Paola Shepherd 24
Prasanta Chakraborty 25
Susan Mozo 26
Matt Brown 27
Exhibit 8: Card Cost Analysis Deliverables 28
NiR
Miami Beach RFQ 2018-005-JC Merchant Industry Consulting Services 3 CAPE
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1.2 RESPONSE CERTIFICATION, QUESTIONNAIRE &-REQUIREMENTS AFFIDAVIT .
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j-Sc%xisti is Ac: ; SciXa2taa Teo:
RFQ 2018-005-JC i MERCHANT INDUSTRY CONSULTING SERVICES
Froment C=tarz, Err
Jason Crouch �._-_--1 305=873-7C04 xetIN I jasoncrar @Eniar€ibemfri.n v
STATEMENTS OF QUALIFICATIONS CERTIFICATION,QUESTIONNAIRE&REQUIREMENTS AFFIDAVIT
Purpose:The purpose of this Resprse Certification, Questionnaire and Requirements> idavit Form is to inform
prospective Proposals of certain solirx3alien and contractual requirements,and to collect necessary information from
Proposals in cider that. certain portions of responsiveness, responsibility and other deterninir-g factors and
compliance with requirements may be evaluated. This Statement of Qualifications Certification,Questionnaire
and Requirements Affidavit Form is a REQUIRED FORM that must be submitted fully completed and
executed. L.
1. General Proposer information_ .
r�rtrssaar'<'Card Association Payment Experts,LLC
NO,CF YEARS NEUSINEZS, 1 _ _ NO,CFYEA SIP��USNESSLOC:LLY`: NIO.OFFAIPLOYSES:5
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orr'ER!WAS)PROPOSER HOS CPE...fir o uri£ER N r1-1 usr'.it YEARS:
FRU PRIMARY AZDREsstNSALICI aRTER5n 886 Sorrento Rd
crrr Jacksonvdte
SIVE: FL ZIP COM
32247
TEL`-PtUG roc: 904.312.3303
FRuo
cox MQ_ •
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`iRki LOCAL A DRESS:
866 Sorrento Rd
CITY-Jacksonville •
STATE FL - ZIP c4C3=32217
PFMARr: urn'R5PRESENTATIVE FORTHiSENGAGBANT: David Graham
ACCO' AT REP T=LEP}±CME No.:904.312.3303
CIATR = L:david.grahamgcapepaymentexperts.corn
82-2995475
The cay reserves the right to seek addit5cnal ilorn 1icn ficm proposer or other sources},dtduding but not knifedfor arty gun or principal
infarnalian,applicatfe licensure,resumes of**ant in inictsrkttsts,dent infarmationw financial nfcrtnalion,creel i fer:netiee the Cj deems
necessary to evakale the capfiy of be proposer to perform in accordance nittt contract regrraernerrts.
• R Fa 20 i 8.CQ.5-iC 18
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Miami Beach RFQ 2018-005-JC Merchant Industry Consulting Services 4 CAPE
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1.. Veteran Owned Business.Is Pro oser claiminga veteran owned business status?YES NO
SUBMITTAL REQUIREMENT:Proposers claiming veteran owned business status shall submit a documentation proving thatram
is certified as a veteran-owned business or a service-disabled veteran owned business by the State of Florida or United States
federal government,as required pursuant to ordinance 2011-3748.
2. Conflict Of IntereSt NI Proposers must disclose,in their Proposal,the name(s)of any officer,dimer,agent,or iiarruedra.4e
family member(spouse,parent,sibling,and child)who is also an.employee ,,,The City of Miami Beano_ Farther,a®Proposers
must disclose the name of any City employee who owns,either directly or indirectly,an interest of ten(111%)percent Cr more in
the Proposer entity or any of its affiliates.
SUBMITTAL REQUIREMENT:Proposers must disclose the name(s)of any officer,director,agent,or kinne+diate family member
(spouse,parent,sibling,and child)who is also an employee of the City of Miami Beach. POWs=mrd also disclose the name
of any City employee who owns,either directly or indirectly,an interest of ten(f!0%)percent or more in de Popaser erity or any
of its affiliates
3. References&Past Performance_Proposer shall submit at least three(3)references forwhom the Reimer has completed work
similar in size and nature as the work referenced in solicitation.
SUBMITTAL REQUIREMENT: For each reference submitted,the fig/owing information is required:1}Finn Name,2).Contact
individual Name&Title,3)Address,4)Telephone,5)Contact's Email and 6)Narraffive on Scope of Seiuutxs Proeiiiidet
Suspension,Debarment or Contract Cancellation. Has Proposer ever been,debar a d,sasperrded or other le, violation,or
had a contract cancelled due to non-performance b . public sector agency?
YES • p Na � .
SUBMITTAL REQUIREMENT:if answer to above is'YES,Proposer shill submit a statement detailing the reasons that led
acdion(s).
5_ Vendor Campaign Contributions_Proposersere expected to be or become troffer nth,The Citfs Cements'Finnie Reform
taws,as cadged in Sections 2-487 through 2-490 of the City Code_Proposers shall be solely responsible for ensuring that all
applicable"provisions of the.Cys Campaign Finance Reform laws are corn i, d wth and shall be ; ;deed to any and all
sanctions;as prescribed therein,including disqualification of their Pro ls., dire event atsocfr neon-ommpTiemce.
SUBMITTAL REQUIREMENT:Submit the names of all indnriduals or antes ri ding your so r aceta)with a motoring
financial interest as defined in solation.For each individual or end zuitlr a controlling Financial interest indicate whether or not
each individual or enfity has contributed to the campaign either directly or ieliredty:•,of a candidate who has been elected to floe
office of Mayor or City Commissioner for the City of Miami Beach.
6. Code of Business Ethics.Pursuant to City Resolution No2000-23879,each person or eithy mit see rs ilo•.i, Inkiness with the
City shall adopt a Code of Business Ethics('Code")and submit thatCodle to the Department of Procummeot allanagemerd whir fls
proposal response or within five(5)days upon receipt of request The Code shelf,at a mthinmauim,regale the Proposer, comply
with all applicable governmental rules and regulations including, among others, the cantist of interest, Ibibying and ethics
provision of the City of Miami Beach and Miami Dade County.
SUBMITTAL REQUIREMENT: Proposer shall submit firm's Code of Business Ethics.In leu of subtoit'ti Cade of Business
Ethics,Proposer may submit a statement indicating that it will adopt;as required in the ordinance,the City of Miami Beach Code
of Ethics,available at hftrJ/www.miamibeachtl.gov/city-hallfprocurementf
Balance of Page Intentionally Left Blank
kFU 18-(a)31(..20 19
Miami Beach RFQ 2o18-oa5-JC Merchant Industry Consulting Services 5 CAPE
7. Living Wage.Pursuant to Section 2-408 of the City of iL1lami Bea. Coale,as same.maybe amended from tine to time,covered
employees shall be paid the required living wage rates fisted below:
1. Effective January 1,2018,covered employees must be paid along wage rate of no less them$11.€2 per hoar with •
health care benefits of at feast$2.2€per hour,or a living wage.rate of no less tan$11.88 per hour without health care
benefits.
2. Effective January 1,2019,covered employees must be paid a living wage rate of no less than$11.70 per hoar with
health care benefits of at least$2.74 per hour,or a Caring wage rate of no less than$14.44 per bow without health care
benefits.
3. Effective January 1,2020,covered employees must be paid a living wage rate of no less than$11.78 per hoar with
health care benefits of at least$3.22 per hour,or a ling wage rate of no less titara$18.00 per hour-Wind health care
benefits.
The living wage rate and health care benefits rate may,by Resolution of the City Commission be indexed annually for Makin
using the Consumer Price Index for alt Urban Consumers(CPI-U1 IfiatdiFt LaucferdaIe,issued by the U.S.Department of
Labatt Bureau of Labor Statistics..Notwithstanding the preceding,no annual index shall exceed three percent(33).The City
may also,by resolution,elect not to index the Eying wage rate in any pa:touter year,f itdetermines knouts!not he fiscally sound
to implement same(in a particular year).
Proposers'failure to comply with this provision shall be deemed a matedl breach wader this proposal,under which the City may
at its sole option,immediately deem said Proposer as non-responsive,and may hotter subject Proposer to additional penalties
and fares,as provided in the City's Living Wage Ordinance,as amended Further irkraoaatian on the Living Wage r�raarterrt is
available at httwJfwww.miamibeachff.gavlcitr-haIUcrocurement/
SUBMITTAL REQUIREMENT:No additional submittal is required.By viable uafexecmfing this affidavit docaunent,Proposer agrees
to the living wage requirement '.
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8. Equal Benefits for Employees with Spouses and Employees wlflr Ilornestgt Partners.When awarding carapettively serried
contracts valued at over$100,000 whose contractors maintain 51 or mare ,r lime einployees on their payroll§doing 20 or more
calendar work weeks,the Equal Benefits for Domestic Partners Ordnance 2035-3494 rewires certainconbactors 'frig business
with the City of Miami Beach,who are awarded a contract pursuant to compettltive proposals, provide"Equal Benefits"to diel
employees with domestic partners,as they provide to employees with spasm.The prance•.;lies to all employees off a
Contractor who work within the City limits of the City of Ibtiand Beach, and tine Cordractofs employees looted in the •
United States,but outside of the City of Miami Beach knits,who are dfiredtly performing wadi on the conked within lire City of
Miami Beach. •
A_ Does your company provide or offer access to any berreiIts'tm ermp loyees.wllh:;auses or iso spouses ole rip 7
YES • :.771 NO : •
B. Does your company provide or offer access to any benefits to employees with(same or opposite sed)domestic parthere or
to domestic partners of employees?
• YES NO
C. Please check all benefits that apply to your answers above and fist in the ather''seed=any atilt:mai benefits net abeady
. specified. Note:some benefits are provided to employees bei they bale a spouse or�dod tic partner,such as
bereavement leave;other benefits are provided directly to the rpm=or domestic partner such as medical insurance.
BENEFIT Fro Provides for Fina ROAM far Firm aloes root
• Employees with Eamployees vudil Provide Benefit
Spouses Doi c"'•tiers
• Health V
Sick Leave V
Family Medical Leave V
Bereavement Leave V
If Proposer cannot offer a benefit to domestic partners because of reasons outside your control,(ego there are no insurance
providers in your area willing to offer domestic partner coverage)you maybe efige:le for Reasonable Measures compliance:To
comply on this basis,you must agree to pay a cash equivalent and submit a commteted Reasonable Measures Application
(attached)with all necessary documentation.Your Reasonable Measures Application vrdl be reviewed for consideration by the
City Manager,or his designee.Approval is not guaranteed and the City Manages decision is final.Further Information on the
Equal Benefits requirement is available at httollwunv.miamibeachfl.govfaty-haWorocurementlarocurement-related-ordmance-and-
procedures!
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Miami Beach RFQ 2018-005-1C Merchant Industry Consulting Services 6 CAPE
9_ Public Entity Crimes.Section 287.133(2Xa),Florida Statutes,as currently enacted or as amended horn n time to time,states that
a personor affiliate who has been placed on the convicted vendor list following a corrvidian far a plc entity cisme may mmt
submit a proposal,proposal,or reply on a contract to provide any goods or services to a public witty;may not submit a «pcsap,
proposal,or reply on a contract with a public entity for the construction or repair of a public berifing or pub',r work may not submiit
proposals,proposals,or replies on leases of real property to a public entity;may not be avrarded en perform work as a contactor,
r,
supplier,subcontractor,or consultant under a contract with any public entity,and may not transact business with any gaffe entity
in excess of the threshold amount provided in s 287.017 for CATEGORY TWO fora period of 36 months following t}te date of
being placed on the convicted vendor fist
SUBMiiTAL REQUIREMENT:No additional submittal is requited.By virtue ofexecut<ng this affidavit clammed, agrees
with the requirements of Section 287.133,Florida Statutes,and nettles it has not been placed an corr'irieted vendor tact
10. Non-Discrimination-Pursuant to City Ordinance No2016-3990,the City shall not enter'doe onntactwith a business unless the
business represents that it does not and will not engage in a boycott es detimed bi Section 2-3375(x)of the City Code,including the
blacklisting,divesting from,or otherwise refuting to deal with a person or entity when such action in based an race,cedlar,national
origin,religion,sex,inteisexualitity,gender identity,sward orientation,martin)or familial status,age or&allay..
SUBMITTAL REQUIREMENT:No additional submittal isrequiret By vittue of executing this adavit docwment Proposer agrees
it is and shall remain in full compliance with Seaton 2-375 of theCity of Miami Beach Ctly Code_
11_ Moratorium on Travel to and the Purchase of Goods or Services from North Carolina and 6 Ississippi_ Formant to
Resolution 2016-29375, the City of Miami Beach, Flacida, prohibits official City travel ito the states af North Carolina and
Mississippi,as well as the purchase of goods or services sound in North Carolina and Mississup:pa Proposer sir age„chat no
travel shall occur on behalf of the City to North Carafna GT Mississippi,nor shalt arty product or=viten it prarundes to the City be
sourced from these states.
SUBMITTAL REQUIREMENT:No additional submiifal is requited_By virtue of executing this affidanit document Propnseragr
it is and shall remain in frill co mplaance with Resoht n:2D't6-29375.
la Fair Chance Requirement Pursuant to Section 2-376 of theCity Cole,the City shalt not enter into any contract mailbag Terri a
competitive sanitation, unless the proposer certifies in wrifing that the business leas .'opted end employs waken ptaliire,
practices,and standards that are consistent/0Th the Celt Fair Chem:*Ordnance,wt forth in Atte Vat Chapter 62 atttiae City
Code('Fair Chance Ordinance%and which,among other things,(qi preithit City contiractorrs,as err emplfayer,trzrrn inquiriierg
about an applicant's criminal history until the applicant is given a coni nal older of emplonment prichalitz adta®tlging off
employment positions with a statement that an individual with a criminal record may not appy car the on,Don, Mien
placing a statement on an employment application.that a persmt Nita criminal record may not applytfar the pastime.
SUBMITTAL REQUIREMENT: No additional submittal is required at this time_By virtue of executing dris ell d' , i'
certifies that it has adopted policies,practices and standards=misted with the Cit;Fair Chance Ordnance_ Roomer agrees
to provide the City with support ng documentation evidencing ifs compliance inron request Przi ;,e«.; further agrees phi any
breach of the representations made herein shall constitute a material breach of contract and gig ent31e the City to the
immediate termination for cause of the agreement,In addition to any damages that Maybe available at Ilam and in ems_
13. Acknowledgement of Addendum. After issuance of soon,the My may release one or more addendum to the sakilletliun.
which may provide additional information to Proposers or alter solicitation regrevemaertts_The City will shire to reach eery
Proposer having received solicitation through the City's einem/emelt system,Pubk3'urchase_ However.Propose s are
solely responsible for assuring they have received any and all addendum issued paasruant to solitattatimh_This Ackno ement
of Addendum section certifies that the Proposer has received all addendum released by the City prusuarit to this satrciiadttna_
Failure to obtain and acknowledge receipt of all addenda may result inpraposal,disquardicatimr.
Initiar to CorUam Initial to Corm iriitiar ao Conffim
Receipt Receipt Receipt
Addendum 1 Addendum 6 Addendum 11
Addendum 2 Addendum 7 • Addeaedurtr 12
Addendum 3 Addendum 8 Addendum 13
Addendum 4 Addendum 9 Addendum 14 •
Addendum 5 Addendum 10 Addendum 15
If additional confirmation of addendum is required,submit tinder separate cover.
k (...)120 C0 1L- 21
Miami Beach RFQ 2018-oos-JC Merchant Industry Consulting Services 7 CAPE
DISCLOSURE AND DISCLAIMER SECTION
The solicitation.referenced herein is being furnished to the recipient by the City of Miami Beach(the van j bar the redpients comaue len ne.
Any action taken by the City in response to Statement of Qualificafions made purrsuant to this so afan,or it making any aaraandt ar I a
failing or refusing to make any award pursuant to slid Statement of QuarTicatfons,or n canceling awards,or lith withdrating or cancelling
aellinaq
this solicitation,either before or after issuance of an award,shall be without any Saber or obi-galas on the part of the
In I see discretion,the City may withdraw the sanitation earner before or aft receiving Statement of Qualificartam,may acct or*jet
Statement of Qualifications,and may accept Statement of guar/fit:d nts which deviates from the so on,as it deems appr Fri ire=lira
its best interest In its sole discretion, the City may deterrnime the r eatiifi tiers and acceptability of any part or parte sukireailtiug
Statement of Qualifications in response to this solicitation.
Following submission of Statement of Qualifications,the applicant agrees tw delver such further details,inferamatit�o..ands,
including financial and dmsdosure data, relating to the Statement of Quaffundons and the applicant ung,*haat lice ti Tii,the
applicants affiliates,officers,directors,shareholders,partners and employees,asas,orposterl by the City n ts discretion.
The information contained herein is provided solely for the convenience of prospective Proposals.It is the respmrsitTity of the reams in •
assure itself that information contained herein is accurate and complete.The City does not provide any assurances asblue aoraaracjr aff
any information in this soli tipri.
My reliance on these contents,or on any permited Cie ors U be at the recipients awiarisk Proposals amid
rely exclusively on their own investigations,interpretatons,and analyses.Tire sa!eoitaiion is being prattled bythe Dat wlitnintanywaramitte
or representation,express or implied,as to its content,its accuracy,oras completeness.No warranty or m aresentatiorn is mind&Lytle Cog
or as agents that any Statement of Qualffrations conforming to these maiden ail be selected the consideration,mar or
approval.
The City shall have no obligation or ffabiity with respect to this scirrcitation,the selection and the award process,or Whether amgawond awl
be made.My recipient of this solicitation who.respornds hereto fly actmnoaied es all the pins of this Disd'are and Illisatimmer,is
batty relying on this Disclosure and Dlssfavrmer,and agrees to be bound by the terms hereof.Any&Mimed of moms sidimilled ba
the City pursuant to this solicitation me submitted at the stale risk and resporteiblity,dtheparty sethallting such S afemmerattof g
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This solicitation is made subject to cones firm of errors,omissions,orwi@idra al tarn the market mere.tanninaticer is tar gailarce
only,and does not constitute ail many part of an agreement
The City and all Proposals will be bound only as,if and when a Statement of las,as same may be modifies and the appi:ate
definitive agreements pining thereto,are approved and exec by the parties,and diem only prasra3rtt to,the tonics lieliIIS off thetfnauv-ae
.agreements executed among the paries.Any response to this se6ltdora may be.aecepted or rejected by the Citi,Far any mason,ar keno
reason,withogtt wit resultant flab lty the City_
The City is governed by the Grnremmear the-So ishi ne Law,and a8 Stattairrint�trF-gatifirmatians and sum:Orbs ciarnments stall be
subject to disclosure as required by suds law.All Statement of Qu ahfcafens shal be subearifited n sealed pmt tom arid shall remain
caln6derntial to the extent permitted by Florida Statutes, unfit the date and time selected for opt lie lei e .A+t that tiime,all
documents received by the City shall became pubic records.
Proposals are expected to make al di dances and dectirations as requested:lin this 'll tic r. By sultertissinn of a Statement of
Qualifications,the Proposer acknowledges and agrees that the City has the IVA to make any irtiquiy or irniesrainfond deems a e tie
to substantiate or supplement infcrmaicn contained in tine Statement of Qualifi,olors,and auSaorizes the release tura_Cita*ofatrrya d all
information sought in such inquiry ar investigat on.Each Proposer cadres that the infuniaaliao cortthneellin the Staff of Qauaifirkadisrer
is true,accurate and complete,to the best of its knowledge,information,.asci WEE
Notwithstanding the foregoing or anything contained in the sanitation,all Proposals agree that n the event of a inial ronapeolalide
judgment by a court of competent jurisdiction which imposes on the City any liability arising cut of this sokliniiim,or any response •
or any action or inaction by the City with respect*meta, itch inability sh;l be limned tm'$i{t t#IXIC61D as agreed-span and win st od
damages. The previous sentence, however, shall not be construed to&content any of the other provisions of this iii tae and
Diisdaauer which imposes no liability an the Cityr.
In the event of any differences in language between this Disclosure and Disd inn&and the balance of the sal n,it is unci cod
the provisions of this Disclosure and Disclaimer shall always govern.The saidelion and any unites arising from lie sande=shall be
governed by and contoured in accordance with the laws of the Stale of Florida.
Kt ,d 2LI I ra:c ltv 22
Miami Beach RFC) 2o18-oo5-JC Merchant Industry Consulting Services 8 CAPE
PROPOSER CERTIFICATION
I hereby certiP/that I, as an authored agent of the Proposer , am submitting the fcl1owtrim information as my bait's
proposal; Proposer agrees to complete and unconditional acceptance of the terms and conditions of this dccu nerat,
inclusive of this solicitation,all attachments,exhibits and appendices and the contents of any Addenda released treeto,and
the Disclosure and Disclaimer Statement;proposer agrees to be bound to any and ail spedfl atiinns,tarts and canditiiccis
contained in the solicitation, and any released Addenda and understand that the following are re iremesit of this .
solicitation and failure to comply will result in disqualification of proposal submitted; Proposer has not divulged,discussed,
or compared the proposal with other Proposals and has not colluded with any other proposer or party lb any other proposal;
proposer acknowledges that all information contained herein is part of the public domain as defined by.the Stale of Florida
Sunshine and Public Records Law,; all res pones, data and information contained in this proposal, inclusive of the
Statement of Qualilicatiens Certtificat on.Questionnaire and Requirements Affidavit are true and accur
Name of Proposer"sAiL onzedRepresen=e: TitteofProposer'shine: egEtept +
David Graham CEO
Signature of Proposer'sAutho+aed Representative: • Dam
7l2fl
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State of FLORIDA On tilt day of JULY 2C1Bcerannailly
} appected before tree David Graham nitro
County of Duval ) stated that (s}he is the CEO
of ICIII,r,rdATFgel ni e- ,a corporation,oration,and that the instrument was signed in behalf of
the said corporation by authority of its board of directors and acialowiledged said
instrument to be its voluntary act and deed.Before me:
Wary Pablo far the Stats csf Erni a
I61y Canztissioct Ex cess
201 Bn i .5.C 23
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Miami Beach RFQ 2o18-oo5-JC Merchant Industry Consulting Services 9 CAPE
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2.1 QUALIFICATIONS OF PROPOSING FIRM
HISTORY
Card Association Payment Experts, LLC(CAPE) was formed as a company by owner David Graham in
late 2017. As the CEO of BiIl2Pay, a third-party payment processor, from 2014 through 2017,Graham
administered payment processing services to over 100 utilities, municipalities and state government
agencies. Graham left Bill2Pay as its CEO and began building and staffing CAPE with payment
processing consulting professionals. CAPE began offering its services to prospects in March 2018. CAPE
is currently providing consulting services to New Jersey Natural Gas, a +500,000 customer utility, and is
in the process of negotiating multiple other contracts. CAPE's services are also being bundled and
leveraged in combination with large enterprise-level consulting engagements.
Because CAPE is a new company, we initially rely upon customers from recent employers for our
references. Our references will confirm our knowledge and ability to provide the City of Miami Beach
with outstanding service. Our intimate understanding of the payment processing intricacies faced by
governmental entities is second to none. The specific, unique expertise and qualifications of each CAPE
team member, together in one consulting group, offers the City of Miami Beach the perfect consulting
solution for your merchant processing consulting needs.
RELEVANT EXPERIENCE
The two senior executives leading CAPE are David Graham and Bibek Das.
As the CEO of BiIl2Pay LLC, David Graham led a group of 140 payment processing professionals who
provided payment processing services to over 100 utilities,government agencies, insurance companies
and healthcare systems. Bill2Pay's payment processing clients included over twenty municipalities and
tax collectors, multiple state agencies, over fifty utilities, and multiple insurance companies and
healthcare systems.
In Florida, Graham's Bill2Pay clients included but were not limited to,the Palm Beach County and
Duval County Tax Collectors,Jacksonville Electric Authority, Orlando Utilities Commission, Florida
Healthy Kids Corporation and the Florida Department of Transportation. Bill2Pay provides all types of
payment processing to its customers, including debit and credit cards, direct deposit/ACH, online
banking and lockbox payments, primarily to utilities and municipal and state governmental entities.
Bibek Das is CAPE's senior IT executive with over 26 years of card payment processing and E-Commerce
expertise in various leadership roles such as project engineering, product and program management,
customer delivery, presales, sales and marketing functions. His work as a senior card payment IT
consultant consists of managing project delivery for companies like Visa, Mastercard, FIS, Elavon,
Merchant e-Solutions, First American Payments, Bill2Pay, PayPal, Walmart and Kohl's. His expertise is
conceptualizing, building and implementing payment processing products and services like gateways,
Miami Beach RFQ 2018-005-1C Merchant Industry Consulting Services to CAPE
merchant boarding and underwriting, auto-reconciliation, etc. Bibek has led engineering and product
development teams of 250+engineers spread across multiple geographic locations.
PROVEN TRACK RECORD
References for David Graham, CAPE's CEO, during his recent tenure as Bill2Pay's CEO:
1) Palm Beach County Collector, Ms.Anne Gannon
Project Description: Converted/migrated the Palm Beach County Tax Collector from FIS
(their incumbent payment processor)to Bill2Pay as their card'payment processor in late
2015. Palm Beach County Tax was having performance issueswith their existing payment
processor, FIS. Bill2Pay seamlessly migrated the Palm Beach County tax collector from one
electronic payment processing platform to another,with no disruption in service, in less
than six weeks.
Palm Beach County Tax Collector, processing over$90 million annually in card payments
Public entity
Agency Contact:Anne Gannon,Tax Collector
Telephone: 561-355-2805, Email: agannon@pbctax.com
Contract duration: 2015-2020
2) Duval County Tax Collector, Mr. Michael Corrigan
Project description: In 2016, Replaced all existing magnetic stripe card readers with
EMV/NFC capable card readers, enabling the tax collector to remain compliant with new
data security requirements (reading the card's chip instead of the magnetic stripe) and to
prepare the tax collector for direct payments from cell phones using NFC technology.
Duval County Tax Collector, processing over$60,000,000 annually in card payments
Public entity
Agency contact: Michael Corrigan,Tax Collector until 6/1/2018
Telephone: 904-421-9150 Email: mcorrigan@visitjacksonville.com
Contract expires in 2019
3) Florida Healthy Kids Corporation (FLHK), Mr.Jeff Dykes, CFO
Project Description: Proactively lowered card convenience fees for a client seeking cost
savings for their card paying customers. While under no contractual obligation to do so,we
determined that the convenience fees being assessed to FLHK card payers had declined
since the inception of the contract. We lowered their card payment fees based upon cost
reductions we had achieved during the term of the contract.We reduced their customers'
convenience fees by 20%from $1.50 per payment to$1.20 per payment in October 2017.
Florida Healthy Kids Corporation, processing over$70 million annually in card payments.
Public entity
FLHK contact:Jeff Dykes, CFO
Telephone: 850-701-6114, Email: dykesj@healthykids.org
Contract expires in 2019.
Miami Beach RFQ 2o18-oo5-JC Merchant Industry Consulting Services ii CAPE
References for Bibek Das, while he was most recently with RS Software as their EVP of Business
Development:
1) GovPay, Ric Bunger, CEO
Engagements: Development and implementation of payment gateway and merchant
services platform
Private entity
Telephone: 830-214-7600
2) Merchant e-Solutions,Trevor Rubel, CEO
Engagements: Development and implementation of various payment applications
Private entity
Telephone:425-233-5575
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Miami Beach RFC) 2o18-oo$-3C Merchant Industry Consulting Services 12 CAPE
,
,
2.2 QUALIFICATIONS OF'PROPOSER TEAM- '`,' • , - , ,, t , . • '
.. 1 ORGANIZATIONAL CHART
There are six CAPE consulting team members. While each consultant reports to the CEO, the CAPE
team works collaboratively as a cohesive group. Final decisions are made by the CEO, but our overall
structure is very flat. Each team member has unique payment skills and experience that are relied
upon and utilized to deliver the best outcomes for our clients.
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Miami Beach REQ 2o18-oo5-JC Merchant Industry Consulting Services 13 CAPE
Resumes:One page resumes for each cape consultant are included in Exhibit A.
David Graham is CAPE's founder and CEO located in Jacksonville, FL.David is
' the primary contact for this engagement. David was the CEO of Bill2Pay LLC
• until late 2017.Graham left Bill2Pay to build something unique: a payment
1 processing consulting firm that enables utilities, municipalities and state
y. - - . - agencies to streamline payment processes and their costs.Graham interfaces
• with most major merchant processors in the US. He also interfaced with many
• of the largest third-party payment processors who competed with Bill2Pay.
DavidGraham Graham has executive level payment industry contacts with major card-issuing
' ' banks and merchant processors,Visa, MasterCard,American Express,third-
` party payment processors and senior payment processing IT consultants.His
payment processing references include the Palm Beach County Tax Collector,
- the Duval County Tax Collector,Jacksonville Electric Authority,Orlando Utilities
Commission, Florida Healthy Kids Corporation and the Florida Dept.of
Transportation.Graham holds an MBA from Jacksonville University.
. , . ' Bibek Das is CAPE's Executive IT consultant located in San Francisco,CA. He has
over 26 years of consulting and IT development experience in electronic
, , payments. Bibek has consulted and worked with industry leaders including
PayPal,Walmart and Kohl's. Bibek has provided consulting services and has
•
• lead teams providing software development services to Visa, Discover,FIS,Card
Bibek Das Connect and Bill2Pay. He led enterprise-wide,multimillion dollar strategic
programs at PayPal. Bibek successfully architected,developed and launched a
• cloud-based payment service for a start-up he founded. Bibek has a complete
'' understanding of payment data security, payment gateways and merchant
processing. He holds a Bachelor's degree In Mechanical Engineering and a
- - Master's degree in Systems Engineering and Management from the Indian
. •
• Institute of Technology(IIT), Kharagpur, India. He is based.in San Francisco.
Susan Mozo is CAPE's Director of Card Services. Mozo is a card processing
subject matter exp,prt.Susan has over 20 years of experience in card processing
with some of the most influential card processing entities in the US.Her past
Susan Mozo employers include TSYS,JPMorgan, USBank and Bill2Pay.Susan has an intimate
• understanding of how debit and credit cards are processed from card
acceptance(in-person and online)to the receipt of funds by the merchant.
Susan holds an MBA from Troy University.
Matt Brown is CAPE's Director of Card Payment Analytics. Matt is responsible
• for creating,developing and maintaining CAPE's proprietary card cost models
called MAPS(Modeling and Pricing Systems). One of the biggest issues facing
most utilities and governmental entities is their lack of understanding and
Matt Brown knowledge of their own card processing costs.The processes required to
determine card processing costs are complex.CAPE, under Matt's guidance,
built cost models that simplify a very complicated process. Understanding your
specific costs of payment processing is important information to possess when
negotiating prices for card processing services. Matt holds a BS in Finance from
the University of Central Florida.
Paola Shepherd runs the internal business operations of Cape Payment Experts.
Paola owns her own accounting firm and has managed the internal operations
Paola Shepherd of numerous businesses for over 20 years. Shepherd is responsible for CAPE's
HR, Finance and Accounting.She also oversees and assists with project
Miami Beach RFO 2o18-oos-JC Merchant Industry Consulting Services i4 CAPE
' management and as well as other internal CAPE operational needs. Paola holds
an MBA and MHA from the University of Florida.
Prasanta started his career as an IT consultant after graduating as an
electronics engineer. For the past 10 years, he has been working with payment
networks, processors and gateways focusing in four major areas: Improving
.Prasanta Chakrabarty payment system scalability, resilience,efficiency and reducing the cost of
accepting payments. Prasanta has implemented new and innovative methods
of accepting customer payments through online and mobile channels. He
r * • specializes in reducing risk and fraud related to card payment acceptance.
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Miami Beach RFO 2o18-oo5-JC Merchant Industry Consulting Services 15 CAPE
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3.1 SCOPE OF SERVICES
STATEMENT OF WORK
CAPE SPECIALIZES IN PROVIDING PAYMENT PROCESSING CONSULTING SERVICES TO
MUNICIPAL AND STATE GOVERNMENTAL ENTITIES AND UTILITIES.
Many municipalities find themselves in a position similar to that of the City of Miami Beach. Over time,
various entities within municipal governments implement unique payment processing systems to meet
their specific needs.The City of Miami Beach, as indicated by the requirements in this RFQ
understands that the current 30+existing city merchant accounts can be consolidated into one
account, with sub-accounts,for each City entity that requires independent funding,.accounting and
reconciliation.The consolidation of municipal payment processing operations under one government •
umbrella is happening throughout the United States for good reason.The consolidation of merchant
• accounts and card payment gateways results in process simplification and the common use of best
practices and best systems. It results in economies of scale that reduce costs for all departments,and it
provides an improved, and a more secure, customer experience. Most municipalities the size of Miami
Beach outsource their electronic payment processing to external payment processing specialists.
The staff at Cape Payment Experts has worked primarily with municipal/state governments and utilities
to deliver the best available payment processing services to them. Unique card cost reduction
opportunities are available to governmental entities. Whether the City elects to continue to absorb
card payment costs, or pass them onto your customers, CAPE knows how to maximize the card cost
reduction opportunities available from card associations to the City of Miami Beach. Should you elect
to pass the cost of card processing to your customers, there are also unique customer convenience fee
options available to the City as well.
When you engage CAPE Payment Experts,you engage a company that intimately understands not only
your card processing needs, we also understand the unique merchant processing and card association
opportunities available to governmental entities.
Further, CAPE's proprietary card processing cost models accurately calculate the cost of processing
your specific card payments. Negotiating the best terms with payment service providers is much easier
and is most effective when you know their costs before beginning negotiations with them.
You will not find a better firm to meet your needs than CAPE Payment Experts.
Miami Beach RFQ 2018-005-JC Merchant Industry Consulting Services io CAPE
HOW CAPE EFFECTIVELY DETERMINES THE BEST CARD PAYMENT OPTIONS FOR THE CITY OF
MIAMI.BEACH
!GENERAL
DATA GATHERING:
An effective data gathering process is key to understanding the card payment status quo at the City
and how to improve it. CAPE will request the City to accommodate the following CAPE data gathering
needs:
1) Meet with City of Miami Beach executive leadership, as appropriate, to understand their
strategic objectives and to obtain their direct project input and guidance.
2) Meet with City of Miami Beach Finance leadership, as appropriate, to understand their strategic
project objectives,their perceptions of current card processing strengths and weaknesses and
to obtain their direct project input and guidance.
3) Obtain the most current twelve months of merchant processing statements for each of the 30+
unique merchant accounts utilized by the City.
4) Obtain a complete list of gateway providers currently utilized by the city and associated
monthly fee statements for the most recent twelve months.
5) Meet with appropriate City accounting staff and obtain any other external card processing costs
incurred by the.City in addition to merchant fees and gateway fees. Determine internal
Accounting resource utilization for merchant account reconciliations and other accounts
payable needs relating to card payment processing.
6) Meet with appropriate business departmental leadership to understand and document the
following departmental card payment processing information:
a. Current and future business needs and requirements for accepting card payments.
b. Document satisfaction and dissatisfaction with all aspects of existing card payment
processing. Document current perception of best and worst attributes of existing card
payment mechanisms by department.
c. Document departmental feedback and ideas to improve City card payment processes
and customer satisfaction. Obtain current written payment processes and procedures
by department.
7) Meet with City of Miami Beach IT leadership: Document internal IT resources dedicated to card
payment processing, and their costs. Document external card payment IT resources utilized by
the City and their costs.
Miami Beach RFC! 2018-005-JC Merchant Industry Consulting Services 17 CAPE
8) Obtain IT leadership's resource assessment(quality and quantity) of City's payment processing
IT's strengths and weaknesses, both internal and external.
9) Obtain current assessment levels of PCI-DSS compliance everywhere card payments are taken,
from the City's IT leadership.
10) Obtain documentation from IT leadership of current payment encryption protocols in use by
the City.
11)Obtain a complete description of all mobile payment applications currently in use by the City.
12)Obtain complete census of all City of Miami Beach card capture devices including brands and
models.
13) Meet with call center leaders to discuss and document procedures for payments accepted via
telephone. Obtain telephone payment statistics:Validate IT resources dedicated to IVR
payment processing. Focus on PCI-DSS data security compliance in the acceptance of payments
made by telephone.
14) Determine additional data gathering needs that result from gathering the above information.
CONSULTANT'S INDEPENDENT ASSESSMENT
ANALYZE THE DATA WE HAVE GATHERED:
Using the data/information we have collected, CAPE provides the City with four detailed and complete
SWOT(Strengths, Weaknesses, Opportunities and Threats) card payment reports.The City will receive
four detailed SWOT reports from CAPE. In depth, individual SWOT reports will be provided for:
A) Point of sale card payments made in-person: SWOT report of current in-person, point-of-sale
(card present) payment processes, procedures and data security.
B) Online card payments made using the City's web payment portal: SWOT report of current
online (card not present) payment processes, procedures, software and data security for
payments made using the City's web portal.
C) Payments made using the ParkMobile mobile payment application:SWOT report of any current
mobile card payment applications in use by the City.
D) Payments made via voice over the telephone: SWOT report of card payments taken over the
telephone by the City. These payments include those made using interactive voice recordings
(Commonly referred to as IVR payments) and may they may also include card payments taken
over the telephone by City of Miami Beach call center employees.
CAPE will also provide the City with detailed card processing cost reports that inform you on how much
it should be costing the City to process your specific card payments. Please see Exhibit B for details.
Miami Beach RFC) 2o18-oos-JC Merchant Industry Consulting Services i8 CAPE
DELIVERABLES
MAKE RECOMMENDATIONS:
Provide City with specific recommendations to improve card acceptance efficiency, eliminate
redundancies, improve data security, streamline reconciliation processes, upgrade payment
technology for today and the future, and lower card payment costs. Contemporaneously, improve the
City's customer payment experience when they pay by card.
Provide a white paper to the City that outlines the pros and cons of assessing card payment fees to
your constituents versus continuing to absorb those fees internally. Potential merchant processing fee
reductions to the City of Miami Beach are likely to be substantial if the City elects to assess customer
fees. Internal cost reductions are also likely should the City elect to continue to pay the costs of card
processing.
Assist the City in making and implementing going forward decisions as requested/needed.
Recommendations we believe the City needs to carefully review:
1) Data security is of paramount importance. Every card payment accepted by the City must be
accepted only under conditions that are PCI-DSS Level One compliant.This payment compliance
certification is required to protect the City from potentially significant card payment data
security liability. When card payment processing is outsourced,your service providers must
effectively provide annual proof that they have been certified by independent auditors as a PCI-
DSS Level One card payment processor, shifting compliance liability to the'service provider.
When card payments are processed internally, independent auditors should be certifying that
the City is PCI-DSS Level One{card payment processing compliant on an annual basis.The
requirements to remain PCI-DSS Level One compliant become more onerous each year,thus
the requirement for annual compliance audits and certifications. While this task appears to be
out of scope,we highly recommend an external review of the City's PCI-DSS Level One
compliance.
2) Card associations (Visa, Mastercard, etc.) reward governments via lower card processing costs
who elect not to assess their card paying customers a payment fee. The special (lower cost)
programs must be applied for by the City or your merchant processor, or they may be
negotiated directly with certain card associations.They require written approval by the card
associations.These programs reduce card processing costs incurred by the City. SunTrust or
First Data may or may not be currently taking advantage of these cost reduction opportunities
on behalf of the City. CAPE identifies and provides the City with every potential card cost
reduction opportunity available for the City to implement.
3) If the City elects to pass payment costs along to card payers,The City can recover all current
merchant processing costs by passing those costs on to customers who pay by card. Debit card
fees could be less expensive to payers than credit card fees.The costs to process debit cards are
significantly less than the costs to process credit cards, and customer fees could reflect that
cost difference.The technology to "fee" debit and credit card payments differently than credit
Miami Beach RFC! 2018-005-JC Merchant Industry Consulting Services 19 CAPE
I \
card payments is available and can be deployed if the City elects to assess different
convenience fees to debit card payers versus credit card payers.
4) Third-party payment processors provide the latest functionality, technology and capability to
most governmental entities.Third-party payment processors provide bundled merchant
processing services, payment gateways, card readers, call center support, account
reconciliation services, data security and more to their clients.They interface directly with your
IT staff. They reduce the City's need to rely on in-house card payment subject matter experts.
They reduce the need for in-house IT payment resources.Third party processors accept liability
for securely processing your payments. It is probable CAPE will recommend the complete
outsourcing of your card payment processing to a third-party payment processor of the City's
choice via a competitive bid process. Virtually all card payment liability moves to your payment
processor once it is outsourced.The decision to assess payment fees to card payers (or not)
should be made by the City prior to letting an electronic payment processing RFP.The City
eliminates all merchant processing fees if the City elects to assess a card payment convenience
fee and outsource card processing altogether.Additional cost savings are routinely realized
internally in in your IT and Accounting departments once card processing is outsourced to a
third party.
5) Some governmental clients of third-party payment processors negotiate free ACH payment
processing services into their card payment processing contracts. CAPE believes the City can
accomplish this objective if the City elects to outsource both card payments and payments
made directly from bank accounts using ACH through your web portal.
6) All point-of-sale card readers must be EMV compliant to avoid liability and should securely
accept payments directly from cell phones using Near Field Communication (NFC)technology.
CAPE suggest auditing your current capture devices for both data security and the ability of
these devices to accept payments directly from smartphones.
7) Use of mobile phones to make payments, both online and in-person, is expected to grow
rapidly in the next few years. CAPE will insure that the City is well-positioned to take advantage
of this technology shift in how payments are made.
CONCLUSION:
CAPE's staff understands the card payment needs and the unique card payment opportunities
available to municipalities and utilities. Our proprietary cost models enable us to calculate the cost
of processing your card payments. We use that information to obtain the lowest card processing
pricing available to the City. We have experience moving entities from absorbing their card
payment costs to allowing a third party to assume those costs and recover them in the form of
customer convenience fees. We have the tools, the industry knowledge and the negotiating skills to
deliver the lowest payment processing costs to the City (or to your constituents)while
simultaneously improving the customer payment experience and locking down card payment data
security to avoid breaches, data theft and to protect the City and its card paying constituents from
all unwarranted financial liability.
Miami Beach RFC) 2o18-oo5-JC Merchant Industry Consulting Services 20 CAPE
TAB 4
EXHIBIT A: RESUMES
DAVID G. GRAHAM
Formed Card Association Payment Experts LLC(CAPE) in November 2018.
• President&CEO
• Bill2Pay, LLC
o Jacksonville, FL 1 2014—2017
o Leader of payment processing company focused on meeting the payment needs of
100+utilities,governmental entities, and insurance companies.
• Majority Owner/Founder/Operator
• Fins & Feathers Plantation LLC
o Darien, GA 1 2004—2013
o Built, operated, and sold a private, membership-only; hunting and fishing lodge
located on the coast of Georgia.
• President/CEO
• Intuition, Inc.
o Jacksonville, FL 1,1992—2003
o Partner, owner and leader of federally-insured student loan origination/student loan
servicing company and a payment processing company.
• Executive Vice President
• Barnett Banks Trust Company
o Jacksonville, FL 1 1986—1992
o Responsible for account administration and investments of$11 billion in personal
trust account assets.
• Various Bank Operation Officer Positions
• Barnett Banks of Florida,Southeast Bank of Florida
o Orlando and Jacksonville, FL 1 1979—1986
o Responsible for various operational, payment processing and IT functions in Florida's
two largest banks..-
• Check and ACH payment processing specialist
• Federal Reserve Bank of Atlanta
o Jacksonville, FL 1. 1973—1979
o Processed large volumes of check and ACH payments for member banks.
Highest level of education: MBA,Jacksonville University
Miami Beach RFQ 2018-005-JC Merchant Industry Consulting Services 21 CAPE
BIBEK DAS
Joined Card Association Payment Experts LLC(CAPE) as Executive IT Consultant in April 2018.
• EVP and US Head, Business Development
■ RS Software
o Milpitas, CA 1 2015—2018
o Head of US sales, pre-sales, and marketing functions for the Electronic Payments
and E-Commerce vertical.
o Responsible for business growth, account management, marketing, brand
building andsolution implementation.
• Sr. Management Consultant, Loyalty and Omnichannel
■ Kohl's
o Milpitas, CA 1 Mar 2015-July 2015
o Ensured <3%schedule and <5%estimation variance of several large enterprise-
wide omnichannel, mobile and loyalty programs.
o Stabilized the operational aspects of an enterprise-wide loyalty program by
implementing rigorous processes for estimation, program planning, release
management, and by regular program tracking and exception management,to
ensure deliveries are done with "no surprises" and all stakeholder commitments
are met.
• Senior Manager/Director
■ PayPal
o San Jose, CA 1 2012—2015
o Led planning, coordination, execution and roll out of key PayPal enterprise-wide
initiatives.
o Led a multi-million dollar initiative to rearchitect payment infrastructure of
PayPal as well as reengineer PayPal's capabilities on RESTful architecture,
achieved program target of API launches across the company.
• Sr. Program'Manager, Infrastructure
• Robert Half Intl (RHI)
o San Ramon, CA 1 2011—2012
o Led cross-enterprise infrastructure upgrade, consisting of infrastructure
procurement, implementation and commissioning of hardware and software
infrastructure across RHI. ;
• Sr. Program Manager
• Walmart''
o Brisbane, CA 1 2010—2011
o PMO Consultant managing multiple cross functional teams to build and delivery
enterprise solutions.
Miami Beach RFC) 2018-005-K Merchant Industry Consulting Services 22 CAPE
• Vice President, Delivery and Pre-Sales
■ RS Software J "
o 2001—2010
o Led global delivery, R&D, pre-sales and business development functions.
o Provided executive leadership in company turnaround after business loss
resulting in negative margins and almost zero growth to 35%+Y-on-Y growth.
o Created a global pre-sales organization and methodology.
o Created domain-centric business units and restructured the company to a
learning and competency driven one. •
o Leading from front, helped revenues grow from $8MM to$35MM within 5
years.
• Head of Product Management and India Operations, Desius
• RS Software
o 1999—2001
o Desius was a joint venture between RS Software and Hanover
Direct to cater to the retail industry.
o Led global delivery and product management functions in India and US.
o Reported to the CEO of the joint venture.
• Account Manager/Senior Consultant
• Tata Consultancy Services
o 1987—1999
o As offshore delivery center(ODC) head, managed three offshore ODCs totaling
$25+M in revenue. Managed multiple projects with 250+ resources at peak.
o. As an accounts manager, opened a new account at Nippon Telephone and
Telegraph Corp,Japan, and grew it to$1 M in three years.
o Established and managed Oracle Applications excellence center,grew it to
service a $5M business in two years.
Highest Level of Education: Master of Technology(M Tech), Industrial and Systems Engineering,
Indian Institute of Technology, Kharagpur, India
Miami Beach RFQ 2018-oo5-1C Merchant Industry Consulting Services 23 CAPE
PAOLA SHEPHERD
Joined Card Association Payment Experts LLC(CAPE) as Business and Operations Manager in November
2017.
• Owner
■ Paola Shepherd Accounting Services, LLC
o St.Johns, FL 12010—Present
o Provide bookkeeping and business accounting services to businesses ranging in
annual revenues between $100K and $2M including QuickBooks management,
Accounts Receivables,Accounts Payables, Payroll, Payroll tax processing, cash
management, budget and forecasting operations, expense and revenue
management, bank and credit card reconciliation and journal entries.
o Work in conjunction with designated business CPA to assist in the preparation,
reconciliation and coordination of all materials necessary for quarterly and year-
end tax preparations.
• Executive Director
• ClienteleHealth, LLC
o Jacksonville, FL 12002—Present
o Employ full range of executive-level decision-making, project management,
financial and accounting functions in the start-up and organization of this
preferred-client service.
• Director of Health Services
• HealthScreen America
o Jacksonville, FL 1 2000—
2001
o Provide leadership for the'market research and product development efforts to
develop new health screening services and to create organizational relationships, •
develop policies and procedures, and to foster team work among staff.
• Paid Residency—Administrative Resident
• Shands HealthCare
o Gainesville, FL 11999—2001
• Financial Analyst
• Intuition, Inc.
o Jacksonville, FL I 1995-1997
Highest Level of Education: MBA, University of Florida
Miami Beach RFO 2018-005-JC Merchant Industry Consulting Services 24 CAPE
/
PRASANTA CHAKRABORTY
Joined Card Association Payment Experts LLC(CAPE)as IT Consultant in April 2018.
• General Manager, Payments
■ Sling TV
o Denver, CO I Sep 2017—2018
o Responsible for Payments operations including Billing, Payments, Risk, Fraud and
Compliance.
o Prepared strategy and roadmap for payments, driving business metrics and
revenue.
• Vice President, Solution Delivery
• RS Software
o Bay Area, CA 1 2011—2017
o Responsible for delivering solution engineering.
o Delivered API based digital strategy for a major global payments provider for
their global retail payments division.
• Principle Consultant and Delivery Director
• Tata Consultancy Services(TCS)
o Edison, New Jersey 1 2009—2011
o Responsibilities included ownership of delivery, customer relationship
management, and account mining.
o Delivered a complex transition of support and development portfolio into a
global delivery model thus saving 40% cost for the customer.
• Delivery Head
• Tata Consultancy Services
o Kolkata & Bangalore, India, and Bristol, UK 1 2002—2009
o Responsible for delivering IT services to the customer with a portfolio of 500
stores across the UK. Delivered committed 10%savings every year through
process improvement and metrics-based management.
Highest Level of Education: Bachelor of Electronics and Telecommunications Engineering,Jadavpur
University, Kolkata, India
Miami Beach RFO 2o18-oos-JC Merchant Industry Consulting Services 25 CAPE
SUSAN MOZO
Joined Card Association Payment Experts LLC(CAPE) as Director of Card Services in April 2018.
• Quality Assurance Analyst
■ Advanced Disposal Services
o Jacksonville, FL 12017-2018
• Debit Card Program&Client Relationship Manager
• Bill2Pay
o Jacksonville, FL 12016-2017
.o Project Manager of Prepaid Debit Card Program
• Business Analyst
• Intuition Systems
o Jacksonville, FL 1 2015_2016
• Director, UAT and Quality Assurance
• FSV Payment Systems
o Jacksonville, FL I 2008—2015
• Director of Operations
• nFinanSe
o Tampa, FL 1 2007—2008
• Vice President,Operations Manager
• JP Morgan Chase
o Tampa, FL 1 2005—2007
• Manager, Business Systems
• TSYS
o Columbus, GA I 1998—2004
Highest Level of Education: MBA,Troy University
Miami Beach RFO 2018-005-)C Merchant industry Consulting Services 26 CAPE
MATT BROWN
Joined Card Association Payment Experts LLC(CAPE) as Director of Card Analytics in April 2018.
• Senior Analyst,Commercial Finance
• Southeastern Grocers, LLC
o Jacksonville, FL 12017—March 2018
• o Responsible for budgeting, forecasting, and financial reporting for 3 departments
totaling$2 Billion in Revenue.
o Analyze large volumes of weekly, monthly, and quarterly sales/profit data and
identify drivers of risk or opportunity to empower Executive Management in
making sound business decisions.
• Senior Financial Analyst
• Intuition, LLC
o Jacksonville, FL 12015—2017
o Detailed analysis of Credit Card interchange rates and their impact on Company
expenses and profitability.
• Program Financial Analyst
• Andromeda Systems Incorporated
o Orange Park, FL I 2013—2015
o Formulated company annual budget and indirect rates.
o Managed relationships with key suppliers including negotiations and contract
management,as well as develop and establish new key suppliers.
• Program Financial Analyst
• Harris.Corporation
o Palm Bay, FL. 1 2010—2013
o RFP/ RFQ analysis for bid/no bid decisions
o Manipulate large amounts of data from PeopleSoft and generate reports
including: Pivot tables,V Lookups, Sum-Ifs, macros, etc.
Highest level of education: B.S.B.A Finance, University of Central Florida (
Miami Beach RPO 2o18-oo5-JC Merchant Industry Consulting Services 27 CAPE
EXHIBIT B: CARD COST ANALYSIS DELIVERABLES
A. CAPE provides the City of Miami Beach with card cost estimates in each of the following
"card type"categories:
• Visa debit cards
• MasterCard debit cards
• Combined debit cards only
• Visa credit cards
• MasterCard credit cards
• Discover credit cards
• American Express credit cards
• Combined credit cards only
• All debit and credit cards combined
B. At the request of the City,CAPE will provide other card cost combinations, such as card
costs excluding the acceptance of American Express and Discover cards.
C. By each card type category listed above, CAPE identifies the following primary cost
components:
• Interchange fee estimates
• Card Association fee estimates
• Merchant processing fee estimates •
• 3rd Party payment processing costs and profit estimates •
D. Based upon CAPE's modeled analysis of the City's card costs, CAPE provides
recommendations/opinions 1t the City regarding fair and equitable convenience fees your
customers would pay the servicer. If the City elects to continue to absorb the costs of
accepting card payments, CAPE makes specific recommendations on card cost reduction
opportunities available to the City, and the expected cost reductions that result from
implementing our recommendations.
.
a
Miami Beach RFQ 2o18-oo5-JC Merchant Industry Consulting Ser/ices 28 CAPE
ATTACHMENT D
INSURANCE REQUIREMENTS
• APPENDIX E
M IAAAI
ger i� t'
Insurance Requirements
RFQ 2018-005-JC
MERCHANT INDUSTRY CONSULTING
SERVICES
PROCUREMENT DEPARTMENT
1755 Meridian Avenue, 3rd Floor
Miami Beach, Florida 33139
RFQ 2018-005-JC 31
MIAI\AIBEACH
INSURANCE REQUIREMENTS
This document sets forth the minimum levels of insurance that the contractor is required to maintain
throughout the term of the contract and any renewal periods.
XXX 1. Workers'Compensation and Employer's Liability per the Statutory limits of the state of Florida.
XXX 2. Comprehensive General Liability (occurrence form), limits of liability $ 1,000,000.00 per occurrence for
bodily injury property damage to include Premises/ Operations; Products, Completed Operations and
Contractual Liability. Contractual Liability and Contractual Indemnity (Hold harmless endorsement
exactly as written in"insurance requirements"of specifications).
XXX 3. Automobile Liability-$1,000,000 each occurrence-owned/non-owned/hired automobiles included.
4. Excess Liability-$ .00 per occurrence'to follow the primary coverages.
XXX 6. Professional Liability Insurance in an amount not less than $1,000,000 with the deductible per claim, if
any, not to exceed 10%of the limit of liability.
XXX 7. The City must be named as and additional insured on the liability policies; and it must be stated on the
certificate.
8. Other Insurance as indicated:
Builders Risk completed value $ .00.
Liquor Liability $ .00
Fire Legal Liability - $ .00
Protection and Indemnity $ .00
Employee Dishonesty Bond $ .00
Other $ .00
XXX 9. Thirty(30) days written cancellation notice required.
XXX 10. Best's guide rating B+:VI or better, latest edition.
XXX 11. The certificate must state the proposal number and title
The City of Miami Beach is self-insured.Any and all claim payments made from self-insurance are subject to
the limits and provisions of Florida Statute 768.28, the Florida Constitution, and any other'applicable
Statutes.
RFQ 2018-005-J
� 32