The URL can be used to link to this page

Internet Connectivity Services Agreement with Hotwire Communications, Ltd. MIAMI BEACH INTERNET CONNECTIVITY SERVICES AGREEMENT BY AND BETWEEN THE CITY OF MIAMI BEACH AND HOTWIRE COMMUNICATIONS, LTD. 1 MIAMI BEACH TABLE OF CONTENTS CLAUSE CONTENT PAGE 1 Recital and Incorporations. 4 2 Definitions 5 3 Contract Term 6 4 Scope of Services 6 5 Compensation 6 6 Payment Terms 7 7 Audit and Inspection Rights and Records Retention 7 8 Public Records 7 9 Compliance with Federal, State, and Local Laws 9 10 Resolution of Contract Disputes 9 11 Termination for Cause 9 12 Termination for Convenience of the City 10 13 Termination for Insolvency 10 14 Indemnification 10 15 Insurance 10 16 Limitation of Liability 12 17 Nondiscrimination 12 18 Assignment 13 19 Notices 13 20 Miscellaneous Provisions 13 21 Successors And Assigns 14 22 Independent Contractor 14 23 Contingency Clause 14 24 Force Majeure 14 25 No Damages for Delays 15 26 Use of Name 15 27 No Conflict of Interest 15 28 No Third Party Beneficiary 15 29 Survival 16 30 Truth-In-Negotiations Certification Representation and Warranty 16 31 Changes and Additions 16 32 Patents 16 33 Remedies 17 34 Entire Agreement 18 2 MIAMI BEACH EXHIBITS /ATTACHMENTS / APPENDICES Exhibit A—Commercial Service Order Exhibit B—Commercial Service Terms Exhibit C—Hotwire Proposal Exhibit D—City of Miami Beach Request for Proposal Exhibit E—Insurance Requirements Exhibit F—Resolution Commission Items and Commission Memorandum 3 ti MIAMIBEACH INTERNET CONNECTIVITY SERVICES AGREEMENT BY AND BETWEEN THE CITY OF MIAMI BEACH AND HOTWIRE COMMUNICATIONS, LTD. This Agreement is entered into this o25 day of JQntrae)! 201 by and between the City of Miami Beach, a municipal corporation of the State of Florida ("City") whose address is 1700 Convention Center Drive, Miami Beach, Florida 33139, and Hotwire Communications, Ltd, a Pennsylvania corporation., qualified to do business in the State of Florida whose principal address is 2100 Cypress Creek Road, Fort Lauderdale, FL 33309, hereinafter referred to as the ("Contractor") (each a "Party" and collectively, the "Parties"). RECITAL WHEREAS, on June 8, 2018, the City issued Request for Proposals (RFP) No. 2018- 153-JC, for Wide Area Network (WAN) and Internet Connectivity Services (the "RFP"); and WHEREAS, on July 3, 2018, the City received a proposal from Hotwire Communications, Ltd in response to the RFP; and WHEREAS, on July 25, 2018, the Mayor and City Commission of the City of Miami Beach, Florida, approved Resolution No. 201-30392, accepting the recommendation of the City Manager, pursuant to Request for Proposals (RFP) No. 2018-153-JC, Group 1, for internet connectivity services; and authorizing the Mayor and City Clerk to enter into an agreement with Hotwire Communications, Ltd upon conclusion of successful negotiations by the Administration; and NOW, THEREFORE, in consideration of the mutual covenants and promises herein contained, Contractor and the City agree as follows: TERMS 1. RECITALS AND INCORPORATIONS: The recitals are true and correct and are hereby incorporated into and made a part of this Agreement. The City's RFP, as well as Addendum 1 to the RFP, is hereby incorporated into and made a part of this Agreement and attached hereto as Exhibit "B." The Scope of Work is hereby incorporated into and made a part of this Agreement and attached as Exhibit "A." The Contractor's Pricing Proposal dated, July 2, 2018, is hereby incorporated into and made a part of this Agreement as attached Exhibit "C." The Contractor's Commercial Service Terms is hereby incorporated into and made a part of this Agreement as attached Exhibit "D." 1.1 ORDER OF PRECEDENCE: In the event of a conflict among or between the Contract Documents, the terms of this Agreement shall govern and control and the remaining documents comprising the Contract Documents shall otherwise control in the order of priority set forth in this subsection, in the following order: 4 MIAMIBEACH 1st—the Agreement; then 2nd — RFP 2018-153-JC; then 3rd — Commercial Service Order (Exhibit A); then 4th — Commercial Service Terms (Exhibit B); then 5th — Hotwire Proposal to the RFP. 2. DEFINITIONS: 1) "Agreement" or "Contract Documents" means this Agreement and exhibits attached hereto, including the Addenda to the RFP; the RFP; the Contractor's Response to the RFP; and the Commercial Service Terms. 2) "Attachments" means any supplemental material or documentation to this Agreement which are expressly incorporated by reference and made a part of this Agreement as if set forth in full. 3) "Change Order" or "Amendment" means a written document ordering a change in the Contract Price or Contract Time or a change in the Work. Any Change Order (or Amendment) must be duly executed by the City Manager, and any Change Order(or Amendment) in excess of$50,000 shall be subject to the prior approval of the City Commission. 4) "City" means the City of Miami Beach, Florida, a Florida municipal corporation. In all respects hereunder, City's performance is pursuant to the City's capacity as Owner. In the event the City exercises its regulatory authority as a governmental body, the exercise of such regulatory authority 'and the enforcement of any rules, regulations, codes, laws, and ordinances shall be deemed to have occurred pursuant to City's authority as a governmental body and shall not be attributable in any manner to the City as a party to this Agreement. 5) "City Commission" means the legislative body of the City. 6) "City Manager" means the duly appointed Chief Administrative Officer of the City. The City Manager shall be construed to include any duly authorized representatives of the City designated in writing with respect to any specific matter(s) concerning the Contract Documents (exclusive of those authorizations reserved to the City Commission or regulatory or administrative bodies having jurisdiction over any matter(s) related to the Project and/or the Contract Documents). 7) "Effective Date" shall be the date this Agreement is signed by the last Party to sign it(as such date is indicated in the Agreement). No Work or Services will commence prior to the Effective Date of the Agreement or thereafter, until a Notice to Proceed or Service Order has been issued by the City. 8) "Project Manager" shall mean each respective Party's (City and Contractor) duly authorized representative designated to manage the Agreement. 9) "Services" or"Work" shall mean the services and work to be provided by Contractor pursuant to the Service Order and in accordance with the Agreement's terms. 3. TERM: 5 MIAMI BEACH The term of this Agreement shall commence on the Effective Date, and shall; continue thereafter for a period of three (3) years, unless earlier terminated in accordance' with this Agreement. The City may, through the City Manager's sole option and discretion, exercise two (2), one (1) year renewal options, by providing Contractor with written notice of same no less than thirty (30) days prior to the expiration of the initial term. 4. SCOPE OF SERVICES: A. Contractor agrees to provide the Services as specifically described in the RFP and proposal, and under the terms and conditions as set forth herein and including any other Attachments or Appendices hereto, which by this reference are incorporated into and made a part of this Agreement. Contractor and City shall perform their respective obligations as specified in accordance with the Contract Documents. B. Contractor represents and warrants to the City that: (i) it possesses all qualifications, licenses, authorizations, and expertise required under the Solicitation Documents for the performance of the Services, including but not limited to full qualification to do business in Florida; (ii) it is not delinquent in the payment of any sums due the City, including payment of permit fees, business tax receipts, occupational licenses , accounts or invoices , etc., nor in the performance of any obligations or payment of any monies to the City; (iii) all personnel assigned to perform the Services are and shall be, at all times during the term hereof, fully qualified and trained to perform the tasks assigned to each; (iv) the person executing this Agreement on behalf of Contractor has been duly authorized to execute the same and fully bind Contractor as a party to this Agreement. C. Contractor understands and agrees that any and all liabilities regarding the use of any of Contractor's employees or any of Contractor's subcontractors for Services related to this Agreement shall be borne solely by Contractor throughout the term of this Agreement and that this provision shall survive the termination of this Agreement. D. The City may add additional service sites to the Agreement when authorized in writing by the City Manager. Any additional site shall be added at the same pricing as outlined in Commercial Service Order (Exhibit A), unless otherwise approved by the City Manager in writing. 5. COMPENSATION: The amounts payable by the City to the Contractor shall be based on the price schedule outlined in the Commercial Service Order(Exhibit A) attached hereto, which is incorporated by reference as if fully set forth herein. 6. PAYMENT TERMS: A. Upon receipt of an acceptable and approved invoice, payment(s) shall be made within thirty (30) days for that portion (or those portions) of the Services satisfactorily rendered (and referenced in the particular invoice). Invoices shall include a detailed description of the Services (or portions thereof) provided, and shall be submitted to Payables@MiamiBeachFL.gov. B. City may withhold, in hold or in part, payment to such extent as may be necessary to protect itself from loss on account of (a) defective Work not remedied; and (b) Failure of Contractor to 6 MIAMI BEACH provide any and all documents required by'the Contract. C. Contractor agrees and understands that (i) any and all subcontractors providing Services related to this Agreement shall be paid through Contractor and not paid directly by the City, and (ii) any and all liabilities regarding payment to or use of subcontractors for any of the Services related to this Agreement shall be borne solely by Contractor. 7. AUDIT AND INSPECTION RIGHTS AND RECORDS RETENTION: A. Contractor agrees to provide access to the City or to any of its duly authorized representatives, to any books, documents, papers, and/or records of Contractor which are pertinent to this Agreement, for the purpose of audit or examination by the City. The City may, at reasonable times, and for a period of up to three (3) years following the date of final payment by the City to Contractor under this Agreement, audit and inspect, or cause to be audited and inspected, those books, documents, papers, and records of Contractor which are related to Contractor's performance under this Agreement. Contractor agrees to maintain all such books, documents, papers, and records at its principal place of business for a period of three (3) years after final payment is made under this Agreement, and all other pending matters are closed. Contractor's failure to adhere to, or refusal to comply with, this condition shall result in the immediate cancellation of this Agreement by the City. B. The City may, at reasonable times during the term hereof, inspect Contractor's facilities and perform such tests, as the City deems reasonably necessary, to determine whether the goods or services required to be provided by Contractor under this Agreement conform to the terms of the Contract Documents. Contractor shall make available to the City all reasonable facilities and assistance to facilitate the performance of tests or inspections by City representatives. 8. PUBLIC RECORDS: (A)Contractor shall comply with Florida Public Records law under Chapter 119, Florida Statutes, as may be amended from time to time. (B)The term "public records" shall have the meaning set forth in Section 119.011(12), which means all documents, papers, letters, maps, books, tapes, photographs, films, sound recordings, data processing software, or other material, regardless of the physical form, characteristics, or means of transmission, made or received pursuant to law or ordinance or in connection with the transaction of official business of the Employer. (C)Pursuant to Section 119.0701 of the Florida Statutes, if the Contractor meets the definition of "Contractor" as defined in Section 119.0701(1)(a), the Contractor shall: (1) Keep and maintain public records required by the City to perform the service; (2) Upon request from the City's custodian of public records, provide the City with a copy of the requested records or allow the records to be inspected or copied within a reasonable time at a cost that does not exceed the cost provided in Chapter 119, Florida Statutes or as otherwise provided by law; (3) Ensure that public records that are exempt or confidential and exempt from public records disclosure requirements are not disclosed, except as authorized by law, for the duration of the contract term and following completion of the Agreement if the Contractor does not transfer the 7 MIAMI BEACH records to the City; (4) Upon completion of the Agreement, transfer, at no cost to the City, all public records in possession of the Contractor or keep and maintain public records required by the City to perform the service. If the Contractor transfers all public records to the City upon completion of the Agreement, the Contractor shall destroy any duplicate public records that are exempt or confidential and exempt from public records disclosure requirements. If the Contractor keeps and maintains public records upon completion of the Agreement, the Contractor shall meet all applicable requirements for retaining public records. All records stored electronically must be provided to the City, upon request from the City's custodian of public records, in a format that is compatible with the information technology systems of the City. (D) REQUEST FOR RECORDS; NONCOMPLIANCE. (1) A request to inspect or copy public records relating to the City's contract for product and services must be made directly to the City. If the City does not possess the requested records, the City shall immediately notify the Contractor of the request, and the Contractor must provide the records to the City or allow the records to be inspected or copied within a reasonable time. (2) Contractor's failure to comply with the City's request for records shall constitute a breach of this Agreement, and the City, at its sole discretion, may, in accordance with the provisions of Section 15 of this Agreement: (1) terminate the Agreement; (2) avail itself of the remedies set forth under the Agreement; and/or (3) avail itself of any available remedies at law or in equity. (E) CIVIL ACTION. (1) If a civil action is filed against a Contractor to compel production of public records relating to the City's contract for services, the court shall assess and award against the Contractor the reasonable costs of enforcement, including reasonable attorney fees, if: a. The court determines that the Contractor unlawfully refused to comply with the public records request within a reasonable time; and b. At least 8 business days before filing the action, the plaintiff provided written notice of the public records request, including a statement that the Contractor has not complied with the request, to the City and to the Contractor. (2) A notice complies with subparagraph (1)(b) if it is sent to the City's custodian of public records and to the Contractor at the Contractor's address listed on its contract with the City or to the Contractor's registered agent. Such notices must be sent by common carrier delivery service or by registered, Global Express Guaranteed, or certified mail, with postage or shipping paid by the sender and with evidence of delivery, which may be in an electronic format. (3) A Contractor who complies with a public records request within 8 business days after the notice is sent is not liable for the reasonable costs of enforcement. (F) IF THE CONTRACTOR HAS QUESTIONS REGARDING THE APPLICATION OF CHAPTER 119, FLORIDA STATUTES, TO THE CONTRACTOR'S DUTY TO PROVIDE PUBLIC RECORDS RELATING TO THIS AGREEMENT, CONTACT THE CUSTODIAN OF PUBLIC RECORDS AT: CITY OF MIAMI BEACH ATTENTION: RAFAEL E. GRANADO, CITY CLERK 1700 CONVENTION CENTER DRIVE MIAMI BEACH, FLORIDA 33139 E-MAIL: RAFAELGRANADOAM IAM IBEACH FL.GOV 8 MIAMIBEACH PHONE: 305-673-7411 9. COMPLIANCE WITH FEDERAL. STATE AND LOCAL LAWS: Contractor agrees to comply with and observe all applicable Federal, State, and local laws, codes and ordinances, including, without limitation, the Code of Ordinances of the City of Miami Beach, as they may be amended from time to time. Contractor further agrees to include in all of Contractor's agreements with subcontractors for any Services related to this Agreement this provision requiring subcontractors to comply with and observe all applicable federal, state, and local laws, rules, regulations, codes, and ordinances, as they may be amended from time to time. 10. NOT USED. 11. TERMINATION FOR CAUSE If the Contractor shall fail to fulfill in a timely manner, or otherwise violates, any of the covenants, agreements, or stipulations material to this Agreement, the City, through its City Manager, shall thereupon have the right to terminate this Agreement for cause. Prior to exercising its option to terminate for cause, the City shall notify the Contractor of its violation of the particular term(s) of this Agreement, and shall grant Contractor ten (10) days to cure such default. If such default remains uncured after ten (10) days, the City may avail itself of any of the remedies set forth in Section 33 of this Agreement, including, without limitation, termination of this Agreement without further notice to Contractor. L Notwithstanding the above, the Contractor shall not be relieved of liability to the City for damages sustained by the City by any breach of the Agreement by the Contractor. The City, at its sole option and discretion, shall be entitled to bring any and all legal/equitable actions that it deems to be in its best interest in order to enforce the City's right and remedies against Contractor. The City shall be entitled to recover all costs of such actions, including reasonable attorneys' fees. 12.TERMINATION FOR CONVENIENCE OF THE CITY THE CITY MAY ALSO, THROUGH ITS CITY MANAGER, AND FOR ITS CONVENIENCE AND WITHOUT CAUSE, TERMINATE THE AGREEMENT AT ANY TIME DURING THE TERM BY GIVING WRITTEN NOTICE TO CONTRACTOR OF SUCH TERMINATION; WHICH SHALL BECOME EFFECTIVE WITHIN THIRTY (30) DAYS FOLLOWING RECEIPT BY THE CONTRACTOR OF SUCH NOTICE. IF THE AGREEMENT IS TERMINATED FOR CONVENIENCE BY THE CITY, CONTRACTOR SHALL BE PAID FOR ANY PRODUCT AND SERVICES SATISFACTORILY PERFORMED UP TO THE DATE OF TERMINATION. 13.TERMINATION FOR INSOLVENCY The City also reserves the right to terminate the Agreement in the event the Contractor is placed either in voluntary or involuntary bankruptcy or makes an assignment for the benefit of creditors. In such event, the right and obligations for the parties shall be the same as provided for in Section 5.2. 14.INDEMNIFICATION: Contractor agrees to indemnify, defend and hold harmless the City of Miami Beach and 9 MIAMIBEACH its officers, employees, agents, and contractors, from and against any and all actions (whether at law or in equity), claims, liabilities, losses, and expenses, including, but not limited to, attorneys' fees and costs, for personal, economic or bodily injury, wrongful death, loss of or damage to property, which may arise or be alleged to have arisen from the negligent acts, errors, omissions or other wrongful conduct of the Contractor, its officers, employees, agents, contractors, or any other person or entity acting under Contractor's control or supervision, in connection with, related to, or as a result of the Contractor's performance of the Services pursuant to this Agreement. To that extent, the Contractor shall pay all such claims and losses and shall pay all such costs and judgments which may issue from any lawsuit arising from such claims and losses, and shall pay all costs and attorneys' fees expended by the City in the defense of such claims and losses, including appeals. The Contractor expressly understands and agrees that any insurance protection required by this Agreement or otherwise provided by the Contractor shall in no way limit the Contractor's responsibility to indemnify, keep and save harmless and defend the City or its officers, employees, agents and instrumentalities as herein provided. The parties agree that one percent (1%)of the total compensation to Contractor for performance of the Services under this Agreement is the specific consideration from the City to the Contractor for the Contractor's indemnity agreement. The provisions of this section and of this indemnification shall survive termination or expiration of this Agreement. 15.INSURANCE: The Contractor shall maintain and carry in full force during the Term, the following insurance: 1. Comprehensive General Liability— $2,000,000 (per occurrence); 2. Professional Liability— $1,000,000 (per occurrence); 2. Automobile Liability— $2,000,000 (per occurrence); and 3. Workers Compensation & Employers Liability, as required pursuant to Florida Statutes. The insurance must be furnished by insurance companies authorized to do business in the State of Florida. All insurance policies must be issued by companies rated no less than "B+" as to management and not less than "Class VI" as to strength by the latest edition of Best's Insurance Guide, published by A.M. Best Company, Oldwick, New Jersey, or its equivalent. All of Contractor's certificates shall evidence endorsements providing that written notice shall be given to the City at least thirty (30) days prior to, cancellation in the policy. The insurance certificates for General Liability shall evidence the City as an additional insured and evidence a waiver of subrogation endorsement. Electronic certificates of insurance must be submitted to the City's Risk Manager for approval (prior to any work and/or services commencing) and will be kept on file in the Office of the Risk Manager. The City shall have the right to obtain from the Contractor a specimen copy of the insurance policies, in the event that the certificates of insurance are inadequate to ascertain compliance with the required coverage. The Contractor is also solely responsible for obtaining and submitting all insurance certificates for any sub-Contractors. 10 MIAMI BEACH Compliance with the foregoing requirements shall not relieve the Contractor of the liabilities and obligations under this Section or under any other portion of this Agreement. The Contractor shall not commence any work and or services pursuant to this Agreement until all insurance required under this Section has been obtained and such insurance has been approved by the City's Risk Manager. If, in the judgment of the City, prevailing conditions warrant the provision by Contractor of additional liability insurance coverage or coverage which is different in kind, the City reserves the right to require the provision by Contractor of an amount of coverage different from the amounts or kind previously required and shall afford written notice of such change in requirements thirty(30)days prior to the date on which the requirements shall take effect. Should the Contractor fail or refuse to satisfy the requirement of changed coverage within thirty(30)days following the City's written notice, this Contract shall be considered terminated on the date that the required change in policy coverage would otherwise take effect. Contractor shall be responsible for assuring that the insurance certificates required under this Agreement remain in full force and effect for the duration of this Agreement, including any extensions hereof. If insurance certificates are scheduled to expire during the term of this Agreement and any extension hereof, Contractor shall be responsible for submitting new or renewed insurance certificates to the City's Risk Management Administrator as soon as coverages are bound with the insurers. In the event that expired certificates are not replaced, with new or renewed certificates which cover the term of this Agreement and any extension thereof: (i) the City shall suspend this Agreement until such time as the new or renewed certificate(s) are received in acceptable form by the City's Risk Management Administrator; or (ii) the City may, at its sole discretion, terminate the Agreement for cause and seek re- procurement damages from Contractor in conjunction with the violation of the terms and conditions of this Agreement. Compliance with the foregoing requirements shall not relieve Contractor of its liabilities and obligations under this Agreement. 16.LIMITATION OF LIABILITY: The City desires to enter into this Agreement only if in so doing the City can place a limit on the City's liability for any cause of action, for money damages due to an alleged breach by the City of this Agreement, so that its liability for any such breach never exceeds the sum of $10,000. Contractor hereby expresses its willingness to enter into this Agreement with Contractor's recovery from the City for any damage action for breach of contract to be limited to a maximum amount of $10,000. Accordingly, and notwithstanding any other term or condition of this Agreement, Contractor hereby agrees that the City shall not be liable to the Contractor for damages in an amount in excess of$10,000 for any action or claim for breach of contract arising out of the performance or non-performance of any obligations imposed upon the City by this Agreement. Nothing contained in this section or elsewhere in this Agreement is in any way intended to be a 11 MIAMIBEACH waiver of the limitation placed upon the City's liability, as set forth in Section 768.28, Florida Statutes. 17.NONDISCRIMINATION: In connection with the performance of the Services, the Contractor shall not exclude from participation in, deny the benefits of, or subject to discrimination anyone on the grounds of race, color, national origin, sex, age, disability, religion, income or family status. Additionally, Contractor shall comply fully with the City of Miami Beach Human Rights Ordinance, codified in Chapter 62 of the City Code, as may be amended from time to time, prohibiting discrimination in employment, housing, public accommodations, and public services on account of actual or perceived race, color, national origin, religion, sex, intersexuality, gender identity, sexual orientation, marital and familial status, age, disability, ancestry, height, weight, domestic partner status, labor organization membership, familial situation, or political affiliation. 18.ASSIGNMENT: This Agreement shall not be assigned, sold, conveyed, pledged, encumbered or otherwise transferred by Contractor, in whole or in part, and Contractor shall not assign any part of its operations, without the prior written consent of the City Manager, which may be withheld or conditioned, in the City Manager's sole discretion. 19.NOTICES: All notices or other communications required under this Agreement shall be in writing and shall be given by hand-delivery or by registered or certified U.S. Mail, return receipt requested, addressed to the other party at the address indicated herein or to such other address as a party may designate by notice given as herein provided. Notice shall be deemed given on the day on which personally delivered; or if by mail, on the fifth day after being posted or the date of actual receipt, whichever is earlier. TO CONTRACTOR: TO THE CITY: Alex Bravo Jimmy L. Morales Director, Media & Institutional Sales City Manager 2100 West Cypress Creek Road 1700 Convention Center Drive Fort Lauderdale, FL 33309 Miami Beach, Florida 33139 (561) 410-0577 305-673-7010 Alex.bravo(c�hotwirecommunication.com iimmymorales(ci)miamibeachfl.gov Ariel Sosa IT Director 1755 Meridian Avenue Miami Beach, Florida 33139 305-673-7000, extension 5710 frankquintana( miamibeachfl.gov 12 MIAMI BEACH 20.MISCELLANEOUS PROVISIONS: A. This Agreement shall be construed in accordance with the laws of the State of Florida. This Agreement shall be enforceable in Miami-Dade County, Florida, and if legal action is necessary by either party with respect to the enforcement of any or all of the terms or conditions herein, exclusive venue for the enforcement of same shall lie in Miami-Dade County, Florida. By entering into this Agreement, Contractor and the City expressly waive any rights either party may have to a trial by jury of any civil litigation related to or arising out of this Agreement. B. Title and paragraph headings are for convenient reference and are not a part of this Agreement. C. No waiver or breach of any provision of this Agreement shall constitute a waiver of any subsequent breach of the same or any other provision hereof, and no waiver shall be effective unless made in writing. D. Should any provision, paragraph, sentence, word or phrase contained in this Agreement be determined by a court of competent jurisdiction to be invalid, illegal or otherwise unenforceable under the laws of the State of Florida or the City, such provision, paragraph, sentence, word or phrase shall be deemed modified to the extent necessary in order to conform with such laws, or if not modifiable, then same shall be deemed severable, and in either event, the remaining terms and provisions of this Agreement shall remain unmodified and in full force and effect or limitation of its use. E. City will make reasonable effort to obtain and transfer, in electronic form, to Contractor that available information, data and documents needed for Contractor's Services. The City agrees that all information, documents and data Contractors requests for the requested services will be made available and transmitted in electronic form, that all such information, documents and data provided will be complete and accurate, that Contractor will have the full cooperation of the City personnel, vendors and retirement systems, that the City will issue a representation letter from management concerning these matters, and that Contractor may rely upon such information. F. Any Governmental, not-for-profit or quasi-governmental entity in the State of Florida, with the acquiescence of the Contractor, may avail itself of this contract and purchase any and all identical goods/services, specified herein from the Contractor at the Contract price(s) and timeframe established herein, when permissible by federal, state and local laws, rules, and regulations. 21.SUCCESSORS AND ASSIGNS: This Agreement shall be binding upon the parties hereto, their heirs, executors, legal representatives, successors, or assigns. 22.INDEPENDENT CONTRACTOR: Contractor has been procured and is being engaged to provide services to the City as an independent contractor, and not as an agent or employee of the City. Contractor further understands and agrees that Contractor's or subcontractors' use or entry upon City properties shall not in any way change its or their status as an independent contractor. 23.CONTINGENCY CLAUSE: Funding for this Agreement is contingent on the availability of funds and an annual appropriation by the City Commission, at its sole discretion, and continued authorization for program activities and the Agreement is subject to amendment or termination due to lack of 13 MIAMIBEACH allocated and available funds, reduction or discontinuance of funds or change in laws, codes, rules, policies, program requirements, or regulations, upon thirty (30) days written notice to the Contractor. 24.FORCE MAJEURE: A "Force Majeure Event" shall mean an act of God, act of governmental body or military authority, fire, explosion, power failure, flood, storm, hurricane, sink hole, other natural disasters, epidemic, riot or civil disturbance, war or terrorism, sabotage, insurrection, blockade, or embargo. In the event that either party is delayed in the performance of any act or obligation pursuant to or required by the Agreement by reason of a Force Majeure Event, the time for required completion of such act or obligation shall be extended by the number of days equal to the total number of days, if any, that such party is actually delayed by such Force Majeure Event. The party seeking delay in performance shall give notice to the other party specifying the anticipated duration of the delay, and if such delay shall extend beyond the duration specified in such notice, additional notice shall be repeated no less than monthly so long as such delay due to a Force Majeure Event continues. Any party seeking delay in performance due to a Force Majeure Event shall use its best efforts to rectify any conditioncausing such delay and shall cooperate with the other party to overcome any delay that has resulted. 25.NOT USED: 26.USE OF NAME: Contractor understands and agrees that the City is not engaged in research for advertising, sales promotion, or other publicity purposes. Contractor is allowed, within the limited scope of normal and customary marketing and promotion of its work, to use the general results of this project and the name of the City. The Contractor agrees to protect any confidential information provided by the City and will not release information of a specific nature without prior written consent of the City Manager or the City Commission. 27.NO CONFLICT OF INTEREST: Contractor hereby certifies to the City that no individual member of Contractor, no employee, and no subcontractor under this Agreement or any immediate family member of any of the same is also a member of any board, commission, or agency of the City. Contractor hereby represents and warrants to the City that throughout the term of this Agreement, Contractor, its employees, and its subcontractors will abide by this prohibition of the City Code. 28.NO THIRD-PARTY BENEFICIARY: There are no express or implied third party beneficiaries to this Agreement. No persons other than the Contractor and the City (and their authorized and approved successors and assigns, if any) shall have any rights whatsoever under this Agreement. 29.SURVIVAL: All obligations (including but not limited to indemnity and obligations to defend and hold harmless) and rights of any party arising during or attributable to the period prior to expiration or earlier termination of this Agreement shall survive such expiration or earlier termination. 14 MIAMIBEACH 30.NOT USED. 31.CHANGES AND ADDITIONS: A. City Requested Changes: Any change that amends the contract price by an amount less than or equal to $50,000, may be approved by the City Manager, and set forth in a duly execute Service Order. Any change that amends the contract price by more than $50,000, must be approved by the City Commission. 32.PATENTS: A. Contractor warrants that the Services furnished hereunder, or any component thereof, shall be delivered free of any rightful claim of any third party for infringement of any United States patent or copyright. If the City notifies Contractor promptly of the receipt of any claim of infringement a United States patent or copyright and gives Contractor information, assistance and exclusive authority to settle and defend such claim, Contractor at its own expense shall defend, or may settle, any suit or proceeding against the City so far as based on a claimed infringement which breaches this warranty. If, in any such suit arising from such claim, the continued use of the Services for the purpose intended is enjoined by any court of competent jurisdiction, Contractor shall, at its expense and option, either: (1) procure for the City the right to continue using the Services, or any component thereof, or (2) modify the Services so that it becomes non-infringing, or (3) replace the Services or components thereof so that it becomes non-infringing, or (4) refund the purchase price (less reasonable depreciation for use). 33.REMEDIES: A. In the event of a material breach of this Agreement by Contractor which shall continue for ten (10) or more days after written notice of such breach (including a reasonably detailed statement of the nature of such breach) shall have been given to Contractor by the City, the City will be entitled to avail itself cumulatively of any and all remedies available at law or in equity (provided such remedies are not otherwise limited under the terms of this Agreement) and either: (1) suspend performance of its payment obligations under the Agreement for as long as the breach continues uncorrected; or (2) terminate this Agreement by written notice to Contractor if the breach remains uncorrected. The following shall constitute a "material breach" of this Agreement: (1) violation by Contractor of any State, Federal or local law, or failure by Contractor to comply with any applicable States and Federal service standards, as expressed by applicable statutes, rules and regulations; (2) failure by Contractor to carry applicable licenses or certifications as required by law; (3) failure of Contractor to comply with reporting requirements contained herein; (4) inability of Contractor to perform the Work provided for herein; and (5) failure to perform any of the work or Services required by the Contract Documents, or otherwise failing to comply with any of the material terms of this Agreement or the Contract Documents. B. In the event of: (1) any failure by City for forty-five (45) or more days to make any payment when due (for reasons other than a material breach on the part of the Contractor, as provided in this Agreement, or(2) any other material breach of this Agreement by City which shall continue for forty-five (45) or more days after written notice of such breach (including a reasonably detailed statement of the nature of such breach) shall have been given to City by Contractor, Contractor shall be entitled to avail itself cumulatively of any and all remedies available at law or in equity (provided such remedies are not otherwise limited under the terms of this Agreement) and either: (1) suspend performance of its obligations under this Agreement for as long as the 15 MIAMIBEACH breach remains uncorrected; or (2) terminate this Agreement by written notice to City if the breach remains uncorrected. C. In the event the City terminates this Agreement as provided herein, all finished and unfinished Hardware and Documentation Deliverables produced or made by Contractor for the City under this Agreement shall become the property of the City and Contractor shall be entitled to receive compensation in accordance with the terms of this Agreement for any such Hardware and Documentation Deliverables. Notwithstanding the above, Contractor shall not be relieved of liability to'the City for damages sustained by the City by virtue of any breach of this Agreement by Contractor described in subsection A above and, after providing Contractor with written notice of breach as set forth in subsection A, the City may withhold any payments to Contractor for the purpose of set-off of any damages, as agreed upon or finally adjudicated, against such payment. The City reserves all rights and remedies under applicable laws. 34. ENTIRE AGREEMENT. This instrument and its attachments constitute the sole and only agreement of the parties relating to the subject matter hereof and correctly set forth the rights, duties, and obligations of each to the other as of its date. Any prior agreements, promises, negotiations, or representations not expressly set forth in this Agreement are of no force or effect. 35. DUTY OF CARE. With respect to the performance of the work and/or service contemplated herein, Contractor shall exercise that degree of skill, care, efficiency and diligence normally exercised by reasonable persons and/or recognized professionals with respect to the performance of comparable work and/or services. 36. PUBLIC ENTITY CRIMES Prior to commencement of the Services, the Contractor shall file a State of Florida Form PUR 7068, Sworn Statement under Section 287.133(3)(a) Florida Statute on Public Entity Crimes with the City's Procurement Division. 37. SEVERABILITY If any term or provision of this Agreement is held invalid or unenforceable, the remainder of this Agreement shall not be affected and every other term and provision of this Agreement shall be valid and be enforced to the fullest extent permitted by law. 38. ENTIRETY OF AGREEMENT The City and Contractor agree that this is the entire Agreement between the parties. This Agreement supersedes all prior negotiations, correspondence, conversations, agreements or understandings applicable to the matters contained herein, and there are no commitments, agreements or understandings concerning the subject matter of this Agreement that are not contained in this document. Title and paragraph headings are for convenient reference and are not intended to confer any rights or obligations upon the parties to this Agreement. 16 MIAMIBEACH IN WITNESS WHEREOF, the parties hereto have-caused this instrument to be executed by their respective officials thereunto duly authorized, this the day and year above written. CITY OF MIAMI BEACH, FLORIDA ATTEST: By: Ci Clerk Mayor HOTWIRE COMMUNICATIONS, LTD. ATTEST: ZA 9 By: - Print Name: Print Na Title: Title: (Authorized Signatory) (Corporate Seal) ljdCORP ORATED: APPROVED AS TO FORM &LANGUAGE • I,, ' �, ;' &FOR EXECUTION 14 4.6: City AttorneyRpreDat11-e 17 EXHIBITA Commercial Service Order 18 ' ,,,, Commercial Service fision ° ,. Pricing WORK Schedule Accelerate your Business with Fision Fiber Prepared by:Alex Bravo Ref: City of Miami Beach RFP 2018-153-JC Contract Terms:As per Article 3 of Agreement BILL INFORMATION SERVICE INFORMATION Bill to Name: City of Miami Beach-City Hall Service To: City of Miami Beach RFP 2018-153-JC Bill to Address: 1700 Convention Center Dr.Miami Beach,FL 33139 Service Address: As required. Suite No:4th Floor IT Office Contact Name: Frank Quintana Phone#:305-673-7000 Ext 6150 • Product Description Quantity NRC MRC Discount Total Price Total DIA—250Mb 250Mb Symmetrical Direct 1 (*) $699.99 $0.00 $699.99 Internet Access over Fiber DIA—500Mb 500Mb Symmetrical Direct 1 (*) $999.99 $0.00 $999.99 Internet Access over Fiber DIA-1000Mb 1000Mb Symmetrical Direct 1 (*) $1,499.99 $0.00 $1,499.99 Internet Access over Fiber DIA—2000Mb 2000Mb Symmetrical Direct 1 (*) $2,999.99 $0.00 $2,999.99 Internet Access over Fiber DIA—5000Mb 5000Mb Symmetrical Direct 1 (*) $5,999.99 $0.00 $5,999.99 Internet Access over Fiber DIA—10G 10G Symmetrical Direct 1 (*) $9,999.99 $0.00 $9,999.99 Internet Access over Fiber Does not include applicable taxes,fees,or other government charges COMMENTS (*)One-Time Installation/Non Recurring Charges(NRC)may apply to any NEW service address. NOTE:Additional Services added are coterminous with the negotiated contract terms and length. • • TI S'O n 41» Commercial Service I'''' Accelerate your Business with Fision Fiber Order WORK Prepared by: Alex Bravo Contract Terms: See Article 3 of Agreement BILL INFORMATION SERVICE INFORMATION Bill to Name:City of Miami Beach City Hall Service To:City of Miami Beach RFP 2018-153-JC Bill to Address:1700 Convention Center Dr.Miami Beach, FL 33139 Service Address: 1700 Convention Center Dr.Miami Beach, FL Suite No:4th Floor IT Office 33139 Suite No:4th Floor IT Office Contact Name:Frank Quintana Phone#:305-673-7000 Ext 6150 Product Description Quantity NRC MRC Discouni Total Price Total Flamingo Park Tennis 100MB DIA Fiber 1 $500.00 $0.00 $500.00 Scott Rakow Youth Center 100MB DIA Fiber 1 $500.00 $0.00 $500.00 North Shore Youth Center 100MB DIA Fiber 1 $500.00 $0.00 $500.00 Muss Park 100MB DIA Fiber 1 $500.00 $0.00 $500.00 Park Rangers 100MB DIA Fiber 1 $500.00 $0.00 $500.00 th 79Open Space 100MB DIA Fiber 1 $500.00 $0.00 $500.00 Unidad Senior Center 100MB DIA Fiber 1 $500.00 $0.00 $500.00 South Shore Com Center 100MB DIA Fiber 1 $500.00 $0.00 $500.00 Miami Beach Golf Course 100mb DIA P-T-P Wireless 1 $500.00 $0.00 $500.00 Fairway Park 100mb DIA P-T-P Wireless 1 $500.00 $0.00 $500.00 Normandy Maintenance 100mb DIA P-T-P Wireless 1 $500.00 $0.00 $500.00 Fleet Management 100mb DIA P-T-P Wireless 1 $500.00 $0.00 $500.00 Discount Total '.0.00 *SALES TOTAL ' $6,000.00 One-Time Non-Recurring Charge 0.00 *Does not include taxes,fees,or other government imposed charges COMMENTS City of Miami Beach RFP 2018-153-JC EXHIBIT B Commercial Service Terms 19 COMMERCIAL SERVICE TERMS 1. PROVISION OF SERVICES.Each Service Order will specify communications services ordered from Hotwire,including but not limited to voice,high speed Internet, security, and video services (together, "Services"), equipment or materials to be sold, licensed, or leased to Customer (collectively, "Products"), delivery location (the"Premises"), prices, and term commitments for Service or Products. Hotwire retains title to all Products not sold to Customer. Hotwire will use commercially reasonably efforts to deliver Services in a manner that creates a smooth transfer from Customer's current provider. 2. CUSTOMER'S PAYMENT OBLIGATIONS. Customer shall pay Hotwire(a)within thirty(30)days after invoice date: all Non-Recurring Charges ("NRCs"),including installation or repair or premises visit fees;all advance Monthly Recurring Charges("MRCs"),including charges for unauthorized or fraudulent use originating on Customer's side of the network; and, all fees, taxes, surcharge, including, but not limited to, the EVSF and LNP surcharges for voice service and the Video Content Surcharge for video, and other charges that apply to Customer, Services or Products; (b)-interest calculated at one and a half percent(1.5%)per month (or the highest rate allowed by law)on amounts not paid within thirty(30)days of invoice date and not timely disputed. 3. CUSTOMER'S OTHER OBLIGATIONS.Customer shall(a)ensure compatibility of its equipment with Hotwire Services and Products; (b)provide and maintain safe and adequate electric power, equipment space, climate control (including 60-80 degrees Fahrenheit temperature),work conditions access,and use of customer-owned rights-of-ways; (c)not encumber Hotwire's equipment,facilities,or Products; (d)operate,maintain,and secure its own equipment and facilities; (e)provide sixty(60)days advance written notice of any change of address or move of the Services from the Premises; (f)upon Hotwire or Customer suspending or canceling the Services,return,within ten days,in good working order and condition,all leased or licensed Products or pay Hotwire the value,as of the Effective Date,of all leased or licensed Products(the"Equipment Fee");and(g)not to use the Services, the Products or any facilities or equipment of Hotwire in any unlawful way or for any unlawful purpose. 4. DELIVERY OF PRODUCTS AND SERVICES. The term of each Service Order begins on the later of (a) the requested date for Services or Products or(b)the date when Services or Products are first delivered to Customer(the"Effective Date").If Customer cancels a Service Order before the Effective Date,then Customer shall pay the Equipment Fee plus a cancellation cost of$35 per voice line,and$750 for high speed Internet services.The Service may include use of certain equipment owned by Hotwire and located at the Customer's premises("Hotwire Equipment"), but title to the Hotwire Equipment will remain with Hotwire. Customer must provide electric power for the Hotwire Equipment must keep the Hotwire Equipment physically secure and free from liens and encumbrances and will bear the risk of loss or damage,other than ordinary wear and tear,to Hotwire Equipment. 5. SERVICE SUSPENSION. Hotwire may suspend or terminate Services if: (a) Customer's payment is rejected or Customer does not pay all amounts by the due date upon ten (10) days' notice, or longer notice if required by state law; (b) Customer violates the Hotwire policies posted at www.fisionwork.com;(c)Customer becomes insolvent or bankrupt;or(d)Customer is involved in suspected or actual fraud,misrepresentation,or other violation of law("Cause"). 6. SYSTEM REPAIR AND MAINTENANCE. Hotwire reserves the right to disrupt Services at any time,without notice for emergency maintenance or repair. 7. CONTINUATION OF SERVICE.At the end of the initial or renewal term for each Service Order,that Service Order shall automatically terminate, unless Customer gives Hotwire written notice of renewal at least thirty(30)days before the term would otherwise expire. 8. DISCLAIMERS. HOTWIRE MAKES NO WARRANTIES, EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW,STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. 9. OUTAGE CREDITS. Hotwire's sole responsibility for any Product failure shall be that Product's repair or replacement, at Hotwire's option. Hotwire's sole responsibility for any unscheduled interruption of Services,defined as failure to provide a service level of 99.999%or more(a"Service Disruption")shall be the issuance of outage credits.Outage duration is measured from the time that Customer opens or issues a trouble ticket number for a Service Disruption. Credits only apply to Servide Disruptions caused by problems with Hotwire's network,may not exceed the total MRC for an affected Service during any single month,and will appear on the Customer's next monthly invoice after a Service Disruption.The following credits apply to each type of Service:for the Service affected by a Service Disruption that lasts for more than forty-five(45)continuous minutes, the pro-rated daily MRC for the period during which the Service is affected. EXHIBIT C Hotwire Proposal 20 Detail by Entity Name Page 1 of 2 DIVISION OF CORPORATIONS Florida Department of State r' �1'fe YECA ' eicial State of Fiore{a /iu Department of State / Division of Coroorations / Search Records / Detail By Document Number/ Detail by Entity Name Foreign Limited Partnership HOTWIRE COMMUNICATIONS, LTD. Filing Information Document Number B06000000108 • FEI/EIN Number 01-0744734 Date Filed 03/07/2006 State PA Status ACTIVE Last Event LP CERTIFICATE OF CORRECTION Event Date Filed 02/09/2016 Event Effective Date NONE Principal Address 3 Bala Plaza East 7th Floor BALA CYNWYD, PA 19004 Changed:01/09/2018 Mailing Address 3 Bala Plaza East 7th Floor BALA CYNWYD, PA 19004 Changed:01/09/2018 Registered Agent Name&Address Ferguson, Suzanne 2100 W.Cypress Creek Road FORT LAUDERDALE, FL 33309 Name Changed:01/09/2018 Address Changed: 02/27/2017 General Partner Detail Name&Address HOTWIRE COMMUNICATIONS, LLC 3 Bala Plaza East 7th Floor BALA CYNWYD, PA 19004 htto://s e arch.sunbizorg/Inquiry/Corp oratio nS e arch/S earchRe sultD etail?inquirytype=Entity... 9/17/2018 Detail by Entity Name Page 2 of 2 Annual Reports Report Year Filed Date 2016 04/13/2016 2017 02/27/2017 2018 01/09/2018 Document Images 01/09/2018--ANNUAL REPORT View image in PDF format 02/27/2017—ANNUAL REPORT View image in PDF format 04113/2016—ANNUAL REPORT View image in PDF format 07/27/2015—Req.Agent Change View image in PDF format 02/03/2015—ANNUAL REPORT View image in PDF format 06/02/2014--Req.Agent Change View image in PDF format 04/24/2014—ANNUAL REPORT View image in PDF format 04/16/2013—ANNUAL REPORT v View image in PDF format 04/10/2012—ANNUAL REPORT View image in PDF format 04/20/2011—ANNUAL REPORT View image in PDF format 05/03/2010--ANNUAL REPORT View image in PDF format 04/21/2009—ANNUAL REPORT View image in PDF format 04/02/2009—Req.Agent Change View image in PDF format 05/01/2008--ANNUAL REPORT View image in PDF format • 04/27/2007—ANNUAL REPORT View image in PDF format 03/07/2006--Foreign LP View image in PDF format Florida Department of State,Division cf Corporations • - I http://search.sunbiz.org/Inquiry/CorporationSearch/SearchResultDetail?inquirytype=Entity... 9/17/2018 B . • prem OOMMUNICATIONS City of Miami Beach RFP No. 2015-153-JC Wide Area Network (WAN) & Internet : Connectivity Services DUE DATE""July 03, 2018 rte." �'.- swag.,�('4...k_', `£a"°t3" G it4"M''''''-,441.^=4"- �..^.�ry;�a nv;'s 5"+ ,fit- T.4r "=t ; 's., 'rirfib.. r'...y ...,.,....„...„.... ...•..i.„.-.,,,,,:..,-:,,,,,,, r"'" 5'�"""...,, . r _ .A. ...f^T" 2 S cv ;'�'""�� ., x,Y rt;Tk * �""- Y ,�,�. "°1r k° � G 3 x s � ,. °� r 'L Y„at;-k.. �.� „,,..—„,....-4:.,...,;---q--.!-- i r t. .t'. ' ..::.z., 1-.•.,. t+ '§F ..+ .-'.' f € ,, ;' t ber=O ` Es al:L :ate ',.1.4 '�r oz, 'Y`"x,S w 1}.,µ',J ,e'er I;-4-.....,-.., I ,..P � � � MAW r�G P�l..�� C..��i✓.��1��'� ;” x � � �t ,t,;4',,,11...'. 1` ,.4 1�Y , ',.: a . .� , yeti r" mom y,.«ri' 'A"�'', ..g k. s+ li. A r h.P t :t, n •�, . '. k''t-3 °'.. ''r';::' .e,�,.� '�" -Aket.x '', "-rt �!.�„ �' ,"S', ,� 'ir ,r, xT i°� h-R s -.-f.-.:',..7.--, 1r -'-' J �, _: ..- ;:syr rix ,r'. ',, r ra.�• . >: d " t ,+d*'`,S P m x` . ,R°":1`. ..,r,'r.`�-,.-i 4 ;1471:.uf _ ''''':'',74.''''', ..7'. ss. "*" �"�`G l�.'y"�, #` '•,7� y, �w,;�'� va �+ s At€ ,..::‘. 1,',::.7..1'.:X‘.-• " r r r... d � ro ,�&�R;. a-+,...••-.r. { y"++l :ri$,, 11..t"'-'1";'. �{/:'';.a "' ..a u- 'M" �t. ,' r r r . ��,.. .� *„. g3 z; `L��' '!n@`!' ,� ' ." •_ 2,4,44'a.r(. ",..,r,f F. :q'7.. r S$kfi„."may 1 �...0. ,,4 t#^ .� �K S k f/` i µ �{ • • .,..!,1-...,;... • '� - k T i-''e i'S b�'+f �: ii.� 4 d ''''''';':°:'''''''::72."'..2; « p,),. "'j « q3 7 P -X ':1��-;. ; -' ” n+Y�a T iY 14 x,? T. ` �Y 41:0}E , f �kc J S LC:�F. _ Y S .Ti - ...44,'' . �. �4��z� �'�y,'--,74,,, ,,_�i 'ter' � r� s.�"� `} :j �xza.�-, 3 'k '".� r '�... r� � < -.x �.��at � _ 4T. a _,1�1 a ?� ,- 7 ,: v r r r'� ° '''' k I I Ti z i.%i '.%174,,'•40,..,;:`4.:4Y a °'ytt0 ? " r�4.'- ''47� y '`;tv ' -k Zr'° ,_--'r"r x. yq 7 t.� ,,,"c a � y; t..�, ' . - ^ S £ ,r s r^ .. ' :i.-A-ss '� + -ta N ` r ,�,."'a. tk,. 'T �c ., 'S ,,.�t ,.�, ,,7 ,.s gx, �,,.-.'C .; 4-"`....r"" L_.1`1=ki ,---,f `, +.-,::- ;' r + IX.,.., ° t 4 a .ta ., a ,Q ,� R, t .-�a * ate_. `` 5` ,� ^" t r s`' "w\— rt a _ p _ "�`" p,c"r 4-�y r . .e r�"��z� .ta¢9',c{ F y » -+�. \ 4 't,� ,;.,41.. .::.__-;..)---,:i., .: � r a 5 t ;:�"s " ATX f' sr �i}. �. - +- '"^� , ,ts�� a x J A;�,'t� y- a#�ti �`i r „,, ° ,r '-. '.,-::,.:4:',.:7.-,-,,..,: ;, ,,., �y'kb - r'r '6-,, i ,S'u k � �.. �.� i -.-ts,�-mow, 3 � � � -�a" i �a i# P ' �� w : �� k ', t ; -' • ylqq 4,44-G.'�a- f,1 J �'' ,it"" _.} k ', a -�• f y r'�xii" t , - F:,.:,;#7,,,t--41:,„:::. , 74 y y ". rb"-fes .aL ..t' >r r " s & ` '.s ° �1 _ � • ' _ ue:;.1-...--7.-,:.-;_.:`}S� ` f�«a x f'� Y fes„>9 y�l•, i"F s, ''.,;i::-:."4.4"4,' € 'r aa''a'k sr T� p ro�t r .,r te ' tea i '� -_ �r .�_'i.z-` � :- , -# ",k:z 17,- _Y�-e1 P . • 5.1:"1.__� .L. L,. 3: f?� ,. .. ta'L"'f r . .,"_'- ,.t-'.'"-�' +. ° - R `y 7.,":,--7.--:„.,,,,"...,;:,,,_.- Y'+= yl ..,,,,,....,.- ----0F:, ,F 1Gy --�: -4 C^k.,,- ., T Y` a ti Yr..'a ,,,mss: -+ 'ate '°'i �", y r-7;--:---,-it •' 1'.«.,;.- � -: _,,...7&. .,-77..-,-.7--i------,„---:—.,-- 7, o''s;Jrt � ,�';:"- z - 7:-.:4-..'.--:L.--4-_,"‘"::- . a _ ... r-_fit '4.�>•Y' ;,_,-,,,,...1,-...- l'+ 7,x y�,,,"kt .. "^a^4 T :-,0----,,,,---.------„,-,7,-7_7„--37::,:.;,-..,-z,_:„ .+ mss, y...m... ? v' a -•. -._ -, ,:� -11,;=,..'--.. .,-!_-;.,...,.!....,,t-_,_.,-%....77,„7 '' : �.,�. +='se".L .A'^.r.'f " R .ate 7:. F; y,«s rx n-, `... rtte - s - F -,, ,.-azP"' � - .' �' -r r' -,,,,,.,;.,--,..•4,-4:,kC1,;-..4,----.....,4-.- :- --•`--i '4-----7-----.--4.- '"r••.-i.-,o„ r*C.' ' -s r +� „ •4�..*,. , ^n r • TT'K Q+" `..,.,{'c "a-:rs aZ, �t' "�`.,. „..,„, --„ ,_,:-;:-.., .:—.--7-737-7,. ..-1-7,::5„:.: `�.` r �r :.•-i-•. ,r + •. 1 •••*,'im x �•. • ---K.-'1,:`-_-7.. .> - - '� `•r a�T ., -.,' aas -s a 5...,, ,.. "'"U'"•�, Ci4?-.k ie :�' a.;, • s s +.. -,,,7"---:-: _. __,.., .4� _ -. a * -'4.` I.,r..>;era -xfu t� �--e”` t " �'- tr , t - a, -_ l-r��_,..r.z. .?" R ,z. C"..,.r=u p 4 . " 'rYS' `�' yt ' ,. ,,,, - .y.,•" -7�-+'1 ^•P"� i, 'A-+'3' � � �.-.. •rq.�.- t ''ix'"sut�n.."5,, r`"i` .-a �', p'4'-�f- - s-^ =';',4-41°-; '` ''''.4-N41:4•4 . �ru t t sa«- . 'x' P �f r eta '', ... .,,p,4,,,;„,-.;.7,14,:- 's+ „s.ec. '+-... :+' ." -t „,,,-_. 'r, j _A,,..'r•' _,+' --::-'1-',;a.,.. 's`.. "',.,, .,,s SF,"'�9 ''''',•1•1q•=1(-•" _r, ,4„`��C ry i,;«"' 7 �'R` w`'.&°p4 ,Y7P--,.1rAt s p t r ai - 1.,. --A�t-r ' "". 'F'�� -a$" = c' �'t... x`t'° -,.`%',:t �'� ' as ',7l-'�'r ,.. c 'Y, r'-."- --, „a...a..r°`:4„ �.-,"�.. T - r t ' .ubr.- `?t '7; v,. , r ? '''L.,,.,. ear .R ;,15 t, . ,.. ., e ` �+ t^".�'F.' :-..-. t- :'l- eta �, �', `.t``�' :'°�J' °" � ',fr �.,, ter, K ,.' ... .. - .. _ - _---- --.' f, ,� ' �y -��S �Y—...1-: '�� '� �'F��C^�r�-a ��.� ��'.f��;z S�,r.G! t _ A « _ 7-7--Z;7' z•" `'•f ,�"_'"'�«r,-t..r _ � .t om .By .��`i t ,_ - - �- ��j+ fision Fiber Optics by Hat lire Power the Future 1. 0 Title Page Solicitation: RFP No.2018-153-JC • Wide Area Network(WAN) & Internet Connectivity Hotwire Communications 2100 West Cypress Creek Road Fort Lauderdale, FL-33309 Alex Bravo Director of Media & Institutional Sales Alex.bra vo@hotwirecommunica tion.com 0: (754) 701-7954 C: (561) 410-0577 Proposal: July 3, 2018 • {..�of Y v$�A v-^ ..ho:i ecmo ,un;ca cnu.corn City of Miami Beach i i 3^e. RFP 2O184834C Response. 12 f.CYK.W;CiY1C'IS 1. 1 Table of Contents 1.0 Title Page 2 1.1 Table of Contents 3 1.1 Cover Letter 4 1.2 Proposal, Certification, Questionnaire& Requirements Affidavit(Appendix A) 5 1,3 Minimum Qualifications Requirements 6 2.1 Qualifications of Proposing Firm 17 2.1.2 References 20 2.1.3 Qualifications of Proposer 22 2.1.4 Organizational Chart 23 2.1.5 Staff Resumes 24 3.0 Approach &Methodology 39 3.1 Network Operations Center 39 -3.2&3.3.Reporting Network Problems, Outages&How to Ascertain a Status Repot 40 3.4 Service Level Agreement 42 3.5 Escalation Process and Chart 45 3.6 Process for Adding, Deleting, or Modifying Network Services 46 3.7 Billing Format 47 3.8 Dynamically Allocated Service 48 3.9 Billing Processes 49 3.10 Waivers for Installation 50 3.11 Number of Yearly Outages 51 3.12 Contingency Plan 54 3.13 Project Plan & Timeline 55 3.14 Points of Presence (POPS) 56 3.15 Policies& Procedures for Security of Physical& Virtual Circuits 57 3.16 Manufacturer Name and Model 58 3.17 Packet Prioritization 58 3.18 Access Speeds&Network Protocols 59 3.19 Billing Platform Interface with Munis ERP System 60 3.20 Gantt chart 61 Cost Proposal& Insurance Certificates 64 u/ ♦�A Y,,A,,,,,1 ry reCO r,OM a;1Z,^,rn City of Miami Beach " H®l�/V iY a RFP 2013.953-JC Response 3 1.7 Cover Letter Hotwire Communications is bidding to partner with the City of Miami Beach to cultivate digital innovation and achieve new economic heights through the deployment of fiber based internet. At Hotwire Communications, we understand the importance of constantly evolving to carry more information faster as demands increase and technology becomes more powerful. Locally , headquartered in an 780,000 sq. ft. Category 5 proof data and colocation center in Fort Lauderdale Florida, Hotwire Communications has a vested employee, business and community presence in Miami-Dade County. We are pleased and honored to submit this response to the City of Miami Beach for Wide Area Network(WAN)and Internet Connectivity Services, in hopes that We can embark on'a partnership that will enable further connectivity, the deployment of smart city applications and all that the future-proof capacity of fiber-optics will allow. With Hotwire Communications as a partner, the City will not only gain an ally that is an expert in fiber- optic data connectivity in.a secure environment, but a partner whose core values reflect those of the City and its citizens. We work on the local and national stages to contribute to the economic development of our communities., Dedication to continuing as the vanguard of the industry has led Hotwire Communications to be the first to build a fiber optic network in Florida, first to deliver services via fiber to the home, first to offer gigabit internet services to residents, first with IPTV services in Florida, and Constructer of the first"Fiberhood"in America -Avalon of Atlanta Georgia. Since 2005, Hotwire Communications has deployed hundreds of new construction projects with fiber optics in Miami-Dade County. By partnering with us, the City of Miami Beach will gain the proven expertise of an independent telecommunications company who is a leader and innovator in fiber optic design, engineering and construction. With abilities that include state of the art security with a 24x7x365 Network Operations monitoring team, understanding the uniqueness of South Florida's ecosystem, specializing in "Turn-Key"solutions and the white-glove customer service approach of a private, locally • based company. in review of this proposal,you will find a few of the most recent deployments in the Southeast Florida area that demonstrate our unique ability to provide the specific scope of services outlined in this invitation to'bid. Cutting edge technology supported by our fully-owned, 100 percent fiber optic network, allows us to offer, scalable bandwidth up to 100 gigabit as your telecommunications needs increase. Hotwire Communications is not only a locally based business, but a corporate citizen in the City of Miami Beach who is thrilled with every step the local government takes to advance the City's technology and security. We believe that in selecting us as your partner in this endeavor, the stewards and citizens of the City of Miami Beach will receive an immeasurable technological impact for years to come. Sincerely, • Kristin Karp I CEO Hotwire Communications / „>a,R<.i. ... ..on?rn=_n ca enw.ccm City of Miami Beech HOW!). RFP 201,8-153-JOResponse 4 LC'AH:IF!CA?!CN2 1 • 1.2 Proposal, Certification, Questionnaire Requirements Affidavit (Appendix Solicitation No: Solicitation Tile: 2018-1 53-JC Wide Area Network(WAN)and Internet Connectivity Services Procurement Contact Tel: I Email: Jason Crouch 305.673.7000 x 6694 iasoncrouch@,miamibeachfl.Qov PROPOSAL CERTIFICATION, QUESTIONNAIRE&REQUIREMENTS AFFIDAVIT • • Purpose:The purpose of this Proposal.Certification,Questionnaire and Requirements Affidavit Form is to inform prospective Proposers of certain solicitation and contractual requirements, and to collect necessary information from Proposers in order that certain portions of responsiveness, responsibility and other determining factors and compliance with requirements may be evaluated.This Proposal Certification,Questionnaire and Requirements Affidavit Form isa REQUIRED FORMthatmustbesubmitted fullycompleted and executed. 1. General Proposer information. . FIRM NAME:Hotwire Communications NO.OFYEARS IN BUSINESS:16 f NO.OFYEARS IN BUSINESS LOCALLY:13 I NO.OF EMPLOYEES:1,030 OTHER NAME(S)PROPOSER HASOPERATED UNDER INTHE LAST10YEARS:Hotwire Communications,LTD. FIRM PRIMARY ADDRESS(HEADQUARTERS):2100 West Cypress Creek Road CITY:Fort Lauderdale STATE:Florida l ZIP CODE:33309 TELEPHONE NO.:(754)301-4466 TOLL FREE NO.: (754)301-4466 FAX NO.:(754)701-7953 FIRM LOCAL ADDRESS: 2100 West Cypress Creek Road CITY:Fort Lauderdale STATE:Florida i ZIP CODE:33309 I PRIMARY ACCOUNT REPRESENTATIVE FOR THIS ENGAGEMENT: Alex Bravo Director of Media&Institutional Sales ACCOUNT REP TELEPHONE NO.:(561)410-0577 I i ACCOUNT REP TOLL FREE NO.:(754)701-7954 ACCOUNT REP EMAIL:alex.bravo(ahotwirecommunication.com FEDERAL TAX IDENTIFICATION NO.:01-0744734 The City reserves the right to seek additional information from Proposer or other source(s),including but not limited to:any firm or principal information,applicable licensure,resumes of relevant individuals,client information,financial information,or any information the City deems necessary to evaluate the capacity of the Proposer to perform in accordance with contract requirements. • I l t��iY vu;;✓.:'^<;ez... c !r;::t i^w•.=.:erne.cSm City of Miami Beech Het V v ii e RFP 2O1f3-1534O Response 1 5 . • 1. Veteran Owned Business.Is Proposer ciaimin•aveteran owned business status? f ' !YES © NO SUBMITTAL REQUIREMENT:Proposers claiming veteran owned business status shall submit a documentation proving that firm is certified as a veteran-owned business or a service-disabled veteran owned business by the State of Florida or United,States federal government,as required pursuantto ordinance 2011-3748. 2. Conflict Of Interest.All Proposers must discl6se,in their Proposal,the names)of any officer,director,agent,or immediate family member(spouse,parent,sibling,and child)who is also an employee of the City of Miami Beach. Further,all Proposers must disclose the name of any City employee who owns,either directly or indirectly,an interest of ten(10%)percent or more in the Proposer entity or any of its affiliates. SUBMITTAL REQUIREMENT:Proposers must disclose the name(s)of any officer,director,agent,or immediate family member (spouse,parent,sibling,and child)who is also an employee of the City of Miami Beach.Proposers must also disclose the name'of any City employee who owns,either directly or indirectly,an interest of ten(10%)percent or more in the Proposer entity or any of its affiliates 3. References&Past Performance.Proposer shall submit at least three(3)references for whom the Proposer has completed work similar in size and nature as the work referenced in solicitation. SUBMITTAL REQUIREMENT: For each reference submitted,the following information is required:1)Firm Name,2)Contact Individual Name&Title,3)Address,4)Telephone,5)Contacts Email and 6)Narrative on Scope of Services Provided. 4. Suspension,Debarment or Contract Cancellation.Has Proposer ever been debarred,suspended or other legal violation,or had a contract cancelled due to on- ormance by lie sector agency? YES X NO SUBMITTAL REQUIREMENT: If answer to above is"YES,'Proposer shall submit a statement detailing the reasons that led to action(s). 5. Vendor Campaign Contributions.Proposers are expected to be or become familiar with,the City's Campaign Finance Reform laws,as codified in Sections 2-487 through 2-490 of the City Code.Proposers shall be solely responsible for ensuring that all applicable provisions of the City's Campaign Finance Reform laws are complied with,and shall be subject to any and all sanctions, as prescribed therein,including disqualification of their Proposals,in the event of such non-compliance. SUBMITTAL REQUIREMENT:Submit the names of all individuals or entities(including your sub-consultants)with a controlling financial interest as defined in solicitation.For each individual or entity with a controlling financial interest indicate whether or not each individual or entity has contributed to the campaign either directly or indirectly,of a candidate who has been elected to the office of Mayor or City Commissioner for the City of Miami Beach. , 6. Code of Business Ethics.Pursuant to City Resolution No.2000-23879,each person or entity that seeks to do business with the City shall adopt a Code of Business Ethics ("Code") and submit that Code to the Procurement Department with its proposaVresponse or within five(5)days upon receipt of request.The Code shall,at a minimum,require the Proposer,to comply with all applicable governmental rules and regulations including,among others,the conflict of interest,lobbying and ethics provision of the City of Miami Beach and Miami Dade County. SUBMITTAL REQUIREMENT: Proposer shall submit firm's Code of Business Ethics.In lieu of submitting Code of Business Ethics,Proposer may submit a statement indicating that it will adopt,as required in the ordinance,the City of Miami Beach Code of Ethics,available at http j-www.miamibeachfl.gov?city-hal!procurementi'procurement-related-ordinance-and-procedures( 7. Living Wage.Pursuant to Section 2-408 of the City of Miami Beach Code,as same may be amended from time to time,covered employees shall be paidthe required living wage rates listed below: 1. Effective January 1,2018,covered employees must be paid a living wage rate of no less than$11.62 per hour with healthcare benefits of at least$2.26 per hour,or aliving wage rate of no less than$13.88 perhourwithout health care benefits. . 2. Effective January 1,2019,covered employees must be paid a living wage rate of no less than$11.70 per hour with health care benefits of at least$2.74 per hour,ora livingwage rate of no less than$14.44 per hourwithout health care benefits. - 3: Effective January 1,2020,covered employees must be paid a living wage rate of no less than$11.78 per hour with tom{ ,.err^..^r,.�i -,a;m -uf cz:;ers.com City of Miami Beach H®tvlre RFP 2018463-JC Response I 6 CCkMtiK3CAT C 4 i r health care benefits of at least$3.22 per hour,or a living wage rate of no less than$15.00 per hour without health care benefits. The living wage rate and health care benefits rate may,by Resolution of the City Commission be indexed annually for inflation using the Consumer Price Index for all Urban Consumers(CPI-U)Miami/Ft.Lauderdale,issued by the U.S.Department of Labor's Bureau of Labor Statistics.Notwithstanding the preceding,no annual index shall exceed three percent(3%).The City may also,by resolution,elect not to index the living wage rate in any particular year,if it determines it would not be fiscally sound to implement same(in a particular year). , Proposers'failure to comply with this provision shall be deemed a material breach under this proposal,under which the City may, at its sole option,immediately deem said Proposer as non-responsive,and may further subject Proposer to additional penalties and fines,as provided in the City's Living Wage Ordinance,as amended.Further information on the Living Wage requirement is available at http//www.miamibeachfl.gov/city-halwprocurementlprccurement-related ordinance-and-procedures/ SUBMITTAL REQUIREMENT:No additional submittal is required.By virtue of executing this affidavit document,Proposer agrees to the living wage requirement.Any payroll request made by the City during the contract term shall be completed electronically viathe City's electronic compliance portal,LCP Tracker(LCPTracker.net). - 8. Equal Benefits for Employees with Spouses and Employeeswith Domestic Partners.When awarding competitively solicited contracts valued at over$100,000 whose contractors maintain 51 or more full time employees on their payrolls during 20 or more calendar work weeks,the Equal Benefits for Domestic Partners Ordinance 2005-3494 requires certain contractors doing business with the City of Miami Beach,who are awarded a contract pursuant to competitive proposals,to provide"Equal Benefits"to their employees with domestic partners,as they provide to employees with spouses.The Ordinance applies to all employees of a Contractor who work within the City limits of the City of Miami Beach,Florida;andthe Contractor's employees located in the United States,but outside of the City of Miami Beach limits,who are directly performing work on the contract within the City of Miami Beach. A. Does your company provide or offss to any ben ployees with spouses orto spouses of employees?ll YES NO B. Does your company provide or offer access to any benefits to employees with(same or opposite sex)domestic partners*orto domestic partners of employees? Y M YES NO • C.' Please check all benefits that apply to your answers above and list in the"other"section any additional benefits not already specified.Note:some benefits are provided to employees because they have a spouse or domestic partner,such as bereavement leave;other benefits areprovided directly to the spouse or domestic partner,such as medical insurance. BENEFIT Firm Provides for Firm Provides for Firm does not Employees with Employees with Provide Benefit Spouses Domestic Partners Health X X Sick Leave X X Medical [Berea a ent L ave X X if Proposer cannot offer a benefit to domestic partners because of reasons outside your control,(e.g.,there are no insurance providers in your area willing to offer domestic partner coverage)you may be eligible for Reasonable Measures compliance.To comply on this basis,you must agree to pay a cash equivalent and submit a completed Reasonable Measures Application (attached)with all necessary documentation.Your Reasonable Measures Application will be reviewed for consideration bythe City Manager,or his designee.Approval is not guaranteed and the City Manager's decision is final.Further information on the Equal Benefits requirement is available at http://www.miamibeachfLgov/city-hal'rtprocurementiprocurement-related-ordinance-and- procedures/ 9. Public Entity Crimes.Section 287.133(2)(a),Florida Statutes,as currently enacted or as amended from time to time,statesthata person or affiliate who has been placed on the convicted vendor list following a conviction for a public entity crime may not submit a proposal,proposal,or reply on a contract to provide any goods or services to a public entity;may not submit a proposal,proposal,or reply on a contract with a public entity for the construction or repair of a public building or public work;may not submit proposals,proposals,or replies on leases of real property to apublic entity;may not be awarded or performwork as a contractor,supplier,subcontractor,or consultant under a contract with any public entity;and may nottransact business with any public entity in excess of the threshold amount provided ins. 287.017 for CATEGORY TWO for a period of 36 months following the date of being placed on the convicted vendor list. SUBMITTAL REQUIREMENT:No additional submittal is required.By virtue of executing this affidavit document,Proposer agrees 4N4'.`1.^c °irSC 0?"t?:`:;L r;SA.iC:i:o.G'm City of Miami Beach HUtViliC'e RFP 2018.153-JC Response ; 7 LL's+d5dt.43GY!G'N5 with the requirements of Section 287.133,Florida Statutes,and certifies it has not been placed on convicted vendor list 10. Non-Discrimination.Pursuant to City Ordinance No.2016-3990,the City shall not enter into a contract with a business unless the business represents that it does not and will not engage in a boycott as defined in Section 2-375(a)of the City Code,including the blacklisting,divesting from,or otherwise refusing to deal with a person or entitywhen such action is based on race,color,national origin,religion,sex,intersexuality,gender identity,sexual orierdation,marital or familiatstatus,ageordisability. SUBMITTAL REQUIREMENT:No additional submittal is required.By virtue of executing this affidavit document,Proposer agrees ills and shall remain in full compliance with Section 2-375 of the City of Miami Beach City Code. 11. Moratorium on Travel to and the Purchase of Goods or Services from North Carolina and Mississippi.Pursuant to Resolution 2016-29375,the City of Miami beach,Florida,prohibits official City travel to the states of North Carolina and Mississippi,as well as the purchase of goods or services sourced in North Carolina and Mississippi. Proposer shall agree that no travel shall occur on behalfofthe City to North Carolina or Mississippi,nor shall any product or services it provides to the City be sourcedfromthesestates. SUBMITTAL REQUIREMENT:No additional submittal is required:Byvirtue of executing this affidavit document,Proposer agrees itis and shall remain in full compliance with Resolution 2016-29375. 12. Fair Chance Requirement.Pursuant to Section 2-376 of the City Code,the City shall not enter into any contract resulting from a competitive solicitation,unless the proposer certifies in writing that the business has adopted and employs written policies, practices,and standards that are consistent with the City's Fair Chance Ordinance,set forth in Article V of Chapter 62 of the City Code("Fair Chance Ordinance"),and which,among other things, (i)prohibits City contractors,as an employer,from inquiring about an applicant's criminal history until the applicant is given a conditional offer of employment;(ii)prohibits advertising of employment positions with a statement that an individual with a criminal record may not apply for the position,and(iii)prohibits placing a statement on an employment application that a person with a criminal record may notapphy for the position. SUBMITTAL REQUIREMENT: No additional submittal is required at this time.By virtue of executing this affidavit, Proposer certifies that it has adopted policies,practices and standards consistent with the City's Fair,Chance Ordinance.Proposer agrees to provide the City with supporting documentation evidencing its compliance upon request. Proposer further agrees that any breach of the representations made herein shall constitute a material breach of contract,and shall entitle the City to the immediate termination for cause of the agreement,in addition to any damages that maybe available at law and in equity, 13. Acknowledgement of Addendum.After issuance of solicitation,the City may release one or more addendum to the solicitation which may provide additional information to Proposers or alter solicitation requirements.The City will strive to reach every Proposer having received solicitation through the City's e-procurement system,PublicPurchase.com.However,Proposers are solely responsible for assuring they have received any and all addendum issued pursuant to solicitation;This Acknowledgement of Addendum section certifies that the Proposer has received all addendum released by the City pursuant to this solicitation.Failure to obtain and acknowledge receipt of all addenda may resultinproposaldisqualification, initiaitoContiQ,,t� InitiaitoConfrm initiaitoConfirm Receiptt " / Receipt Receipt 6/26/2018 �1� Addendum l N/A Addendum 6 N/A Addendum 11 N/A Addendum 2 N/A Addendum 7 N/A Addendum 12 IN/A Addendum 3 N/A Addendum 8 N/A Addendum 13 IP!/A Addendum 4 N/A Addendum 9 N/A Addendum 14 N/A Addendum 5 N/A Addendum 10 N/A_ Adderdtsm 15 Ifadditional confirmation of addendumis regiared,submit under separatecover. r..,hot.rir corr,CY nL :€ ns.LOm City of Miami Beach HUt v Av ire. RFP 2018-1534C Response 1 8 DISCLOSURE AND DISCLAIMER SECTION The soticitatlon referenced herein is being furnis,`red to the recipient by the City of Mimi Beach(the'City')for the recipient's convenience. Any action taken by the City in response to Proposals made pursuant to this solicitation,or in making any award,or in failing or refusing to make any award pursuant to such Proposals,or in cancelling awards,or in withdrawing or cancelling this solicitation,either before or after issuance of an award,shall be without any lability or obligation on the part of the City. In its sole discretion,the City may withdraw the solicitation either before or after receiving proposals,may accept or reject proposals,and may accept proposals which deviate from the solicitation,as it deems appropriate and in its best interest.In its sole discretion,the City may . determine the qualifications and acceptability of any party or parties submitting Proposals in response to this solicitation. Following submission of a Bid or Proposal,the applicant agrees to deliver such further details,information and assurances,including financial and disclosure data,relating to the Proposal and the applicant including,without limitation,the applicants affiliates,officers, directors,shareholders,partners and employees,as requested by the Cay in its discretion. The Information contained herein is provided solely for the convenience of prospective Proposers.It is the responsibility of the recipient to assure itself that information contained herein is accurate and complete.The City does not provide any assurances as to the accuracy of any information in this solicitation. . Any reliance on these contents,or on any permitted communications with City officials,shall be at the recipient's own risk.Proposers should rely exclusively on their own investigations,interpretations,and analyses.The solicitation is being provided by the City without any warranty or representation,express or implied,as to its content,its accuracy,or its completeness.No warranty or representation is made by the City or its agents that any Proposal conforming to these requirements will be selected for consideration,negotiation,or approval. The City shall have no obligation or liability with respect to this solicitation,the selection and the award process,or whether any award will be made.Any recipient of this solicitation who responds hereto fully acknowledges all the provisions of this Disclosure and Disclaimer,is totally relying on this Disclosure and Disdaimer,and agrees to be bound by the terms hereof.Any Proposals submitted to the City pursuant to this solicitation are submitted at the sole risk and responsibility of the party submitting such Proposal. This solicitation is made subject to correction of errors,omissions,or withdrawal from the market without notice.Information is for guidance only,and does not constitute all or any part of an agreement. , The City and all Proposers will be bound only as,if and when a Proposal(or Proposals),as same may be modified,and the applicable definitive agreements pertaining thereto,are approved and executed by the parties,and then only pursuant to the terms of the definitive agreements executed among the parties.Any response to this solicitation may be accepted or rejected by the City for any reason,or for no reason,without any resultant liability to the City. The City is governed by the Government-in-the-Sunshine Law,and all Proposals and supporting documents shall be subject to disclosure as required by such law.All Proposals shall be submitted in seated proposal form and shall remain confidential to the extent permitted by Florida Statutes,until the date and time selected for opening the responses.At that time,all documents received by the City shall become public records. Proposers are expected to make all disclosures and declarations as requested in this solicitation.By submission of a Proposal,the Proposer acknowledges and agrees that the City has the right to make any inquiry or investigation it deems appropriate to substantiate or supplement information contained in the Proposal,and authorizes the release to the City of any and all information sought In such inquiry or investigation. Each Proposer certifies that the information contained in the Proposal is true,accurate and complete,to the best of its knowledge, information,and belief. Notwithstanding the foregoing or anything contained in the solicitation,all Proposers agree that in the event of a final unappealable judgment by a court of competent jurisdiction which imposes on the City any lability arising out of this solicitation,or any response thereto,or any action or inaction by the City with respect thereto,such liability shall be limited to S10,000.00 as agreed-upon and liquidated damages.The previous sentence,however,shall not be construed to circumvent any of the other provisions of this Disclosure and Disclaimer which Imposes no liability on the City. In the event of any differences in language between this Disclosure and Disclaimer and the balance of the solicitation,it is understood that the provisions of this Disclosure and Disclaimer shall always govern.The solicitation and any disputes arising from the solicitation shall be governed by and construed in accordance with the laws of the State of Florida. r www^c ata ommur:oatc.:..com City of Miami Brach Hr twice RFP 2018.153-JC Response i 9 COMQU A1.013 PROPOSER'''CX.R11FICATIbN I hereby certify that:I,as an authorized agent of the'Proposer,am submitting the following information as rryr firm's proposal;Proposer agrees to complete and unconditional acceptance of the terms and conditions of this document, inclusive of this solicitation,all attachments,exhibits and appendices and the contents of anyAddenda relesadlhereto,and the Disclosure and Disclaimer Statement proposer agrees to be bound to any and all specifications,terms and conditions contained in the solicitation,and any released Addenda and understand that the following are requirements of this solicitation and failure to comply will result in disqualification of proposal submitted;Proposer has not divulged,discussed, or compared the proposal with other Proposals and has notcolluded with any other proposeror partyto anyother proposal; proposer acknowledges that all information contained herein is part of the public domain as defined by the State of Florida Sunshine and Public Records Laws;all responses,data and information contained in this proposal,inclusive of the pTtwmd,"liter > ,gitcga h,C.itet.uorseire ano rsw,,,,,T0L.oitgagdaime,1422 accutate Kristin Karp CEO Fignatureeis 7/2/2018 Representative: Date: State of FLORIDA On this 2nd day of July ,2018_, personally appeared before me Kristin Karp who County of Broward ) stated that (s)he is the CEO of,a corporation, and that the instrument was signed in behalf of the said corporation by altholly of its b r4 of directors and acknowledged said instrumenttobeitsvoluntary,accand d ed.Before te: R ,-;\ DACIIA M CABO `•i �' MY COMMISSION*FF150682 Notary Public for the State of Florida } z , j Arl. MyCommission Expires:_A,L,c EXPIRES August 13,2018 � I hoty recommon;ca:onz corn. City of Miami Beach HU}}�p�tg-L Y V i e RFP 2013-15340 Response 10 Ciftk(170TAT!642 i.3 Minimum Qualifications Requirern nts b"•*`AFz.,,,z "+ '-xx.y ad44,..:44,1 ✓„„hr.,..�.;--- °° ! `�' "... m: " .X y,«ra,e�e++,L s 'JC•>,�' ,,..„:„.,,-,--e--.. ,-„„..„:4.---,„.as -r i 'mY+1,11 � '.:g �y , gam"" ` 53. a" r� Oar .-, s' '''''''''';';i1 ' ' '4 - ant �,, espe�e�"f89;5".4414 '-'''' ar a ate ' f sa ad.-e ty. 35xt` s c s t i- 'il 2 ., "+LL t j� .,•-;„ s..-s 's iCis et€gGFt ner p}ei `6r' t' •dtetc�hn•rriofogie ,' I vit igne e tect ttega e• e - 'ada ey aea I ka'.•' '. ...F.«...a�a '+•' .._n":„..:? �- �; .-- 'Iii,---1,, ,,,,,,:,.714:1-,.'tth re't J 3 e 'l c h'de`6''''Y' '' ;"... 1 z ` y r=:"'".. y my"� ' s13ro " i' -4a -1.-'x `ar , , i i C stome' � 74;- 8 �, f The Company • rrFfarid'a rttfZersar E3H'&T Cert-` The BB&T Center is one of the preeminent sports and entertainment venue in Florida - n,`,.'£,e , � - 't and among the best in the world, with more than two million customers entering its • Q t - '; � '" :" , doors each year.Host to more than 200 events annually including Florida Panthers } `of Spad .' aar :�• s ., f h- ockey. The BB.&T Center annually ranks among the top 10 venues in the United g k.ill/e`r'Te`cFtnalQgl © `e,, ..r " �'"..` r� Ceti�3S�1{8 States. Changing demographics,luring fans away from big screen surround sound Ci ecE €95'0 8g54.-:757:4-4;‘-4- 5'Z " '; . ,! experiences at home,and the need to boost revenue were among the reasons the i Fina l�`spac%1 €foncfapan hers-earm ` , management team began racing towards"Smart Stadium"status. -S°..-7,.•-•.- ''''''''' m a2. ir .ate . f-V . °a , . , �o a co .::;s � ' . a� € rs The Challenge Sunreseet4Florida • # mrz,� + ,,, - t The BB&T Center desired a more robust network in order to provide better services to �- 5, -, 's-''' '"" �' guests visiting the facility. Their biggest challenge was the ability to offer fans and S 61 st4.q . e } concert goers alike the flexibility to stream and share;their experience over a secure xA era , � . 'c° data connection.As a high-profile venue,security measures required enhanced ' .r` ;y gab N'• ''.67:11"--4---,;"; technological capabilities in order to ensure the transmission of a live broadcast h `, .� to• #f +` without disruption or complete loss of service.in addition, we had to meet an C a em rQt�e 's z is j .4 unmovable deadline despite Hurricane Irma and the arena hosting FPL emergency .„y�r S a ells lR4B o -.c. COt€r--1:-a r + repaircrews fort weeks in the aftermath. . dire lei€ ln-,, a�'. cr nE'of ,� "1°''- th 'F!'a.i °7. " t -. The Solution `Sfffysaee`;,o oraea� - H- otwire Communications delivered its line of Fision products and services into the � ��se�vrng�rrrafol;e",vends =�: ,;� „Capa y r "„' arena,including a scalable high capacity Internet circuit that provides 2 gigabit 11 g `' Dedicated Internet Access(DIA)connection speeds with the ability to provide 8a`S'kz:�ba(�.�Z�R;�s—�k� d,t� ��*", x,,� . ` - _ 1- ..,r burstable data exceeding 10 gigabits per second on demand. �- ce-.t�ockefC'�F'�'"�25 �"� .� ,r ,�,. � erca Foo�€bali'T9-779 ,. t' � � .Ase - r °: e ,a # included in the service offerings are IPTV video channels in every club lounge and . ho ts7 suiteP• antfre2arera It '' � ' roe&7b sciltes and 2,623..0 y a'E luxury suite covering over 750 HD televisions.High bandwidth connections and ultra- 1 e ;, a0 ,-,,, '..;1:;'',..-''' a,8 �a '-. i fast Internet speeds ensure that every arena-goer can be online simultaneously and seats ;. �, a ¢>b ` ; :, � � �,�� ,d;F^a�sr�"' : � R that any future technological innovations will all be within the BB&T Center's f'tg tt � , ti ,1- a capabilities.Future applications include making additional purchases''.t,•W'?',fjand seat �..,.e ° � _. a t j;.. upgrades from mobile devices,and applications that manage everything from parking . '42 Ql$ conanectiar vurtfi.,,F2ta to real time promotions and discounts. �€ •g 1OG1ips burstaol speeds 41...!..:..F. ,t..2::, .ogra dexs'ting nettrr01k �, r14 • F- ision Enterprise Internet applies a full range of solutions to properly mitigate attacks. �; '�.� ;infrdstnicture toµproride fiber • Dedicated and fully managed services that include both 24/7x365 manned monitoring €opines nettrrork �t `} _' and cloud solutions are designed to mitigate and report todays most advanced DDoS 7 High,-sp d wireless n ernes l n threats. Digital amenities in a Smart Stadium are also safe and secure. '4:'��* reonrrectronsicn common areas a; < `,,incftlding lobby cltibldungesrard 'F '°r xa,.suites Y- 4 e`- .. , ,Video ser4ices.tae?5C}various 'televisions acrose center 1 !y w w;w^ot,,tr recammus cat cru.ccm. City of Miami Beach H®t�I x IV t Ire RFP 2018-153-JC Response 11 ce:Zuu i1CAM s • ea.�i,...,, w "G °, ,q Mkt�+ a ""f wn • l6 a� � ^r x-�" ,+z+ j'pW��3�+86Sin mr s,:.,. c„c,.y x-•..u_ '�v3+ St "4' '1 41, € lEeti4��Wn�c�A -t FONTAI NE BEEAU° ",== r A', MIAMI BEACl-I 1' 04,7 -t -•"� x....._ 'Mport'' '+'.•-.,,",,, '�7' 4( "* •N-..r�r� ��` "Because of t€ie redundancy of the two f`Qopm' ?' r' ,�a mai yrs ste �£cacr€r�xra"icie an rnotiher tfrai�an r `` e ."* .a"to�nr brrrn5;tfiat caulcfPtak da in aurrdta rarr�Cartraecfoox�� 4, CStQEbiQan a. ttisra Eontaifltbl-afi M amr B adi w �•t�� The Company The Fontainebleau Miami Beach is an iconic 22-acre landmark resort along the shores of Miami, Florida, serving high profile ," -'ra%gle'orbr s' i;_ ti� �- � gz , recwr.r fj �� guests and hosting large-scale concerts and events. The resort _ a features 1,504 guestrooms,junior suites, one and two bedroom :"1[�rrecii tcc3O5i suites as well as specialty suites. Other amenities include a 40,000 }Bra oeb zi)rar ta�neblea coFn ',r square foot spa, an 18,000 square foot nightclub with four bars, m, cabanas, pools and a boating marina. Mia i.Fic rrora• ' �'� � � , x ,, ` . � The Challenge '� The Fontainebleau Miami Beach had a slow Internet connection at En d€i` � � R 650 Mbps to cover the almost 2 million square foot property and o �rrtalrty �r � °` all of its guests.As a 24x7x365 operation, more bandwidth was � jzf s r � �� bg required to support corporate Internet, redundancy of the i o e Qf€re h network, convention services and guest Wi-Fi connections. S E X `r 4 31 g$ ,a s 8eacb,cp�eited`in 795da �a � „,-n 4The Solution P , to n exam fe ofmodem - Hotwire Communications was chosen for this project because of h�i1rarc -ar xteefur L, :""1 � .,� � �, �:;, � �,�� . ��.� our ability to provide high bandwidth Internet serviceability at a �` a� 1943150sa a-e fbat sort: ` competitive rate° In this instance, we were able to design and s'nd ev cyfz pra cjrerz�e e, install a high capacity fiber optics network, capable of offering 10 "and Gigabit connections across the entirety of the resort. This data � : -i S room res'oz �featuringE# o C increase would be an almost 3,000%improvement on the existing tura n towers 12.- g _ r network. tirestacrants acrd r 18 000.set' v rrgf tcluud a ' I . wrtou�Iras Wireless signal routers installed in common areas such as pools, ��, � s& �� the spa and convention spaces allowed the Wi-Fi connection to be "' g m117.1:;"-',,?,4)'''''':;::::,.", pervasive enough so that all guests are able to experience the high FastestsJr- etrLcef Gygabit :15,7,,T4 speed capacity of the gigabit network infrastructure. 11;41:Z'1/4°.,Hotet cern c connectrorxrr�3 $ p orrcaio ;c ry The network was designed for flexibility and scalability, allowing � re rr 3 Llesrgnedandbrulta fiberoptSI;r4 the customer to increase service capabilities in the future. It also rie *I�orc ror ctuncr nr.`` �. 1 - allows for increased bandwidth on demand, offering faster data eonnecttzrg rr E-a two tnr7P,;e: dent a speeds to individual Fontainebleau customers at a premium rate, ibex Fotsps "« 'hi'r seed ni�rreiess'C and then returning to normal rates upon departure. Guests of the econrrecuon iia arnrra areas a=� hotel can experience the ultimate in luxury amenities without rnc'udingiabbjf,pours saa arc having to sacrifice quality or convenience. • 'R'esolvecd'cus&omerchafferge �offerng a�soCuioa that was •`_` . 3 b00%bett'e`r`tlran e hat was ,x oragt,4*— stafed Hpp� p p t� ;r s,a r i-ec- umic :<e€s c:3m - CF'£y of Miami Beach Vt AC V i e RFP 201$453-JC Response 12 C'1N1x:M.YCdt7'tk3 <Y > r --,-,-----‘7:414:1,-, A { E • . ` . Fncernto''--m;tervrcesdnse�tarnrnenSlynhanc d teecoaegniPca �efr.,,,..„-, 1ddrance ' Af4 teat dtatforrno z • j."t � , -`.4 r.," 5 :oite47: .1Perfs C. ers.. a� . :`'I_ ffrggtiep &air;aricrrtan -vreafO cJ ,future"digaigulatopieni--•an' *- y}.„ « i},eeEFPCi $ ✓fib }e# �h !,�ryL . @rrte> t€rtSpea �;, .�S The Company arab"rt5� �� G� ONE DAYTONA, a premier mixed-.use entertainment destination �� 4 being developed by International Speedway Corporation (ISC) Coma ��ig �� opened in the fourth quarter of2017 featuring retail, dining and I•� r'��'''� 64, entertainment district. Anchored by Bass Pro Shops and Cobb " ' Theatres, along with two hotels including a full-service Marriott rartaE Spekva €rcpo�aiot�� '$Fe exto3as#6� F 'Yt � Autograph Collection opening in late 2018, a Fairfield Inn and kif•Ei t and s of rs or con $g Suites by Marriott, and a residential apartment community. ONE _ DAYTONA will quickly become synonymous with visitors, race .. • ,4.114 ,4-117.aea-,14.624.1.:,,,:4,Z.-- _ ; : '. xs$ o � � .gU 4z.,',•••" fans and residents as the place to live, work, stay and play. ' r ti j �'% The Challenge � esiTo r1t t corn erc�at� as t f t ' At a capacity of 167,000 people across 70 acres of mixed use � � property, Daytona Speedway customer demand is significant. C of rer Pra Each and every point-of-sale transaction is processed on the -� es tha i minute � [ � R Hotwire network, meaning network failure was not an option. � �� 8e Every business operator on site will also need connectivity to their = 'Eeata �r � t existing corporate carriers and partners, at speeds which may be �� rtF�� oto. greater or lesser of a demand than the next. ` ci flne� rr trit parte �� The Solution Hotwire Communications manages the only DIA (Direct Internet € '4,, €f "tEr4€ tfre Access)fiber network on the ONE DAYTONA campus, offering a full �3 r suite of bundled telecommunication services. The sole network t ?# _ q * creates consistency which means fewer hands in the network. If a 44rrar fdetg a[l.d€rtr ,c - � �> $, client has a national relationship with specific carrier, Hotwire's parr etee € eR � , � � open network architecture will transport that carrier's signal to the s'�° * ct` a � r commercial location. e oec eye . �' • All aspects of the project including the telecommunications Pr°?�� ; �� 4. network were designed to facilitate and create an exceptional user experience. From race lover to non-race lover, everyone l g can enjoy the ultimate experience of Daytona. The network r� networkp Y provides for the capacity to introduce and deliver a plethora of � ea _tc e acn t � amenities from campus wide ubiquitous Wi-Fi, multiple gigabit egtietwor ;opera io s 4,—, r bandwidth connectivity, music&IPTV HD video services, access • Campus+ t e'do!.lig i ods control,security monitoring, distributed access systems and Ali Fi -0.:;,.'� •. ; much more Multiple�gtgabtt �nd tc h, ' • _" The telecommunications network has a virtually unlimited • Music �tP video capacity to support the various One Daytona venues, from new- r` services to-market exclusive retail, an appetizing collection of dining ;ea 4cces control asecurity ' options, hotels and luxury apartments. ONE DAYTON will be r=drtttag ctsrtbted :""IoM the ideal gathering spot for locals, visitors and race fans and the ' �'C ss to ct£?a5 r a network will be there to support them as will Hotwire 24x7x365. ��} a VNAV gun.4;onsc;>s- City of Miami teach Htvvire RFP 2818.153•JC Resparnse i 13 [VANM?GVIC?JS • m_ ;gyp :.� ,v.� ' - � °. ,, :_ '-':='-'..r: �+� ane �*�fi,11 _ p 9�j� dtt, 'i .Cr '". ' . --3-,-- ...ia% "Of -� a �.., a a '.e,,iia;t n ".,,,. ':• t OF SOUTH PALM 0^cACN COUNTY1--,...0-,-..-..-...-..- v3 l-fot>�i�e s�r�d�„rro'ua�were easy,,to worf�wr�� >� �. €fry cexsf xre-%." eas;"" -Ef se,..°the roritrac SBt"; x nego tr lave/e easy a'If,nd-. -4/rovyen t--,,,b e ' a accura€e,decisror NFef'.--- eff�Q�D� _ = . "' s°F fes." `k,,.-°s'y,; 'T"'s °$ s fi,--,--,771--T,-7.7.7 .�.T,.' 1 7 ''''T';',-11 .° ...f.,..1..--°y"'.: Ma^ '".' c. i"a j }, -rt�3 v4„.,. a "," ....g'fi� 3.,-...,..-- ,..,---. ..--�4 s . 4 ,...., x' Y ■.n ,� { M ,.. ' : 4 ' RF I<3,„� ...5,7-1 r--1-.a .nom e ft +ik SFR; -} '•;i3 9_,h' �` bti ,-�s�.._ y-. "*� x s '€��si-'1-1 t • .... a i a- a ,-; = ,F, .. .. � '..S,� ,�gam,.. �, .. �° ' J �Tl.x�L '�'q� ..4:471,1.11, °� '- F� :-*•: -',e - . fir_ ___s - S''.--ti +�"4 a:," ��E�ll�ve"�'b�"�rt�/a�lJCi5fk4C,f . �:c�'� ; �.:" The Company yt ,N vidpi:-. 4, s :r • University City Housing is a property management company offering C'aa , r# affordable housing to low income and underserved communities in the if ''''' - ' and gil Gr ries' .� �f Philadelphia area. Managing tours and placement into affordable rrectorrofOperatons�, .,,,,,.,i-,,,,,,,,-..eif 1 housing, the city manages dozens of properties in order to provide the tge1eohcni 4 4.-43€i 32 .`fi..4.-r`:°:‘,-.T-i.4 perfect accommodations to the right tenant x ., . EenaiF�rrfuns ere�we�ea�.� 'i -• ' •1:---$.41The Challenge •Plrr/ade/ hra Penrrsytvaiiiaf �' , Each building that University City Housing manages needed toi be ''''''''I'•--4''''' ,s • � � ,� • � equipped with a high speed data connection for tenants to utilize as ,,s-. Cndstyu �. c ""fi.7,.. part of their amenities. Residences could contain thousands of . es,d'ntraF• rmercral Cospztalrty� individual end users accessing data and would additionally require ° ^° • ,• F° , . r �-PC ° connectivity for video services, access control security systems, sto e jo t 4`� A natural gasoline monitoring. While meeting this goal, budget C terE afite-,;:::".W.1,-(.-„,; g y . Qrape lManagement limitations and operational cost restraints must be met ;�Com :l• ea sr#' a'p? en i a io€zes :r-. 1 initial construction could not begin until multiple different telephone " � pole owners were identified. Some poles were owned by the power o ° kcrzea © cag ; b� i ad atia eras t e = company, others by the telephone company and some by the city �`� l' 2de r�a{ea � itself. ' A The Solution irg ilr is ;` a*�'�-z' Hotwire Communications designed tl,,e fiber deployment connecting .� 1-r s a o f,beraptress a " " : multiple housing locations including apartments, single family homes `' " ,projeEt atwt s into a single, inter connected network. 65 buildings across �Carrxcrrrrca€ron � m � Philadelphia were connected via fiber optics cabling,providing a 10 �6SBwidings TnteccortnectecEgigabit backbone over the network.As one of the first projects that w �ove l0 G,gabit`bacfcbo xe �*-' ,a the company completed, equipment and materials were selected '` . , based on the long-term viability of the solution. 4.7;,,i",....,„.4_,.,`°4,1-,etwork oft,ncerconnec ed £ , �br�r!`drugs;�at:�can'rrnr�`rr4cata�rg1 �;, To begin construction, multiple field engineering trips were required cutt€ oeaaaoir"avetuas " to determine the ownership and different makes and permitting istanees ; requirements depending on pole ownership. Once identified fiber lines s ., �• , _ i _ 4.4�-Sei rce , xrovtcfe nc udc wy� were run along the poles to create the network, a deployment method , a a vt.i,d a arrc felephQ re that while now outdated, best suited the needs of the new company at @@;w} servrceS ra ,,Z-`,:.-,.-1.' a «5 a ^,,�fi the.time. 77'...'-';''' .. Long to m retur n on r � --'''';'?''''--P"' � rr est ent c ue to r.'e • Fiber optics allowed for the expansion of data bandwidth on the upgracfeabrlfty°ofthe netw,orl' - installed network, able to increase based on the user need of each ; �" deployed: - j. a -� E :yq individual building over time. Constructing the network in this manner ©aaa spaeedsrrrcteased to'''5"!°-°";% g .gip° has resulted in minimal additional expenditure and Limited downtime *;'-'°.-,::.„.eet the needsof•the f �, a ,.- reports due to the reliability of the network.As a result, the return on trzccvduat busidtg base otr _ ' the initial investment has proven to be much greater for both Hotwire z ser�de a and the client. ;rr,,ts.^o ------Y!:3-i':----;..,IS;:O- City of€9# pn#Beach HetY v ire: RFP 2018-153-JC Response ' 15 I 9 --*'-`"^..","'".""�`"=k* +.> a .'�a„.N uta a ra.,x a.-' ,,-,' t w x 4- k ,G z `', t o +yf"4 ` i R. g ,j t { 3� rt} " , ,, h�fi ,-- � % � -; r ,J y�� „ ^� i Pa � i;sl a o"t r, c fi t 11 �1 s,awil , ?� � ,t!„ ,',, ryas -11-::,„ ^»`,g y,et3 s R� it., r ,..- .. '. arta ..,,',.....;1;-',LI:f.:,,,4,1 a f ; � � i '� 4' R • :- r Tj+' y; 1.i T.a9Sa '.�r,c .s, -�"la"m ..x, 4S-4,41-,«,. .:*srr. .:ate.+, g�� ,-.:rw,r ,. . 1117 Gigabit seraa es a catal est for economic ,,, T ` evetop e t iNr kandwrcfth roqurremerrt growing r ,�s �•` -;'7"i---f''''morew thann3_0%perpt ear rth&l the�`way too get _ `' � ' -, aea and tau'afhe . ,„,bkl kl,Fo o P;frier. v4,$„ = e_ y'` J.:'t 1--=0,4. "' - . 3 �* cru ...,:,E:-.. t . - Cus omer�, ;,, x .Y.-:-,1`„v t„.„1„'n,:_':4-. ,. The Com any 0, '...2`,, ' ` .�4,K In the heart of Al haretta, this sustainably designed, 86 acre �a Con a\''''61'.7.34;57-"-4\1".°"f:-'4:2-4:4;,,.7;s7� *, development with more than 500,000 square feet ofretail, a 12- Matt Si[ arp * <, , ,1 screen all premium theater, a full-service hotel, Class A office,single- s `z.Mx s,s.. ,« a w, _ iePrescde operations f , family residences and luxury rental homes infuses resort-level rnairMae 77xr7o' i4P,o co 4ry. hospitality throughout a walkable, seamlessly connected community F�rrari 'Iat rron 14,P-5pe-tr4c�5.4:-. of shopping dining entertainment, living and working.A hub of local • Eocatio �}�`�� A� •�'.�;� `��-1-.17.9-,'-..5-t-1q art and activity that delivers the luxury of the modern South. V Aipltaret...,!,,,,,1,.5„,,1„-evrgr:, , *r ,�-4::::'!.„'.!. 1`- s ae , aa ,.� e��,� ��.�-� ',�: The Challenge ' !dust€y �- � , ,l ': a : , Avalon was ambitiously envisioned with the goal of becoming the first '€esnfeafral Com nercialt Hospitality" "Fiberhood"in the state of Georgia, requiring a unique network �� . �� >}a�� - � �.�>,�� throughout the entire community. Speeds needed to be greater than , �Cus omen Profil ".7: „ the average home in the Atlanta region to offer a competitive irj• �•'$ t C Moon, BFka r'''e::-.'rrrr.7e - : advantage to new homebuyers. Retail and commercial spaces would ss deve!opme,�n't �•,', k •`' necessitate fast broadband connections and W,i Fi access points f5004€T00sq are°(footretail available to potential customers, while still being a cost-effective space solution for vendors. « 750o00 square�feeTCiass ciesif art cel - ;-A , The Solution ' 80 es dere`tss� �- "- As the sore provider, Hotwire Communications designed a custom, " r4""''' -(1-'4' ;:.-' 1 ultra-high-speed Fiber to the Premise (FTTP)broadband network for -'6.- 2�4- 114b uar-e faot'' esor 9 p ' wft 33 oorp '' 3.; 1:"" - : Avalon. Built throughout the entire 86 acre community to be Georgia's ` °"``4:.,000`sq'a4re raob. . ,:; first"Fiberhood'; speeds are more than 100 times faster than services �"� ^�e�r�uerttcorx,cerzEe,l�ostirXg ��,� currently available in the Atlanta region. Each building on the network 200 e nts ".W...:,,,..0.4..°nreJV , feeds into the same fiber ring interconnecting residences, commercial .u f exce s f 000 attendee businesses in the shopping plaza, and 330 individual hotel rooms �^ 4 h " '1'41';:';'''''''.�d� ." : The total capacity of the network to Avalon is 60 Gigabits.40 Gigabit *� i `e rst" r erhoac to€hestate''0F - on each side of the dense wavelength division multiplexing(DWDM) ,µ 'Geo gt �"x-..'� ie'`` •`1 a e'' fiber ring to Avalon.All buildings with fiber pull back to the headend � �$��trtte��e`t��s'peec�s 1QO�;fast,..1.1:r4''‘'.12.'", e�kr�a�, and currently have 40 Gigabit of DWDM wavelength capacity.Any � ` ft ra hat rs available oto building on our fiber back to the headend could be upgraded with :' est�of~t wine turElt .::,,-',.,:i2 hardware and fiber optics to support 100+gigabit bandwidth. For 7 5 i; '''''1.,.: �- � �°725Q�trt!!es Q€Fibero�kt �'`��`: smaller upgrades between 2-4 Gigabits, Hotwire can internally ' i ;cable,,,Li r ". ,,'K �'Y _ increase the capacity to meet market demand. Tota!capacity:60,Grgalacts : 49 ergs.direct'capactty " '=`" High speed data allows guests and residents of Avalon to watch TV - �+ -{ online without buffering, instantly download movies and music, and _,_ syrctt.e€rica!connecttar`r•toy - x : t upload and download cloud data at unprecedented speeds. Bundled dctwntouvrt Atlanta = .:1 ' M a� =s services included PTV, Internet speeds up to 1 Gigabit for residents 4 4G1ga. rt�speed rr resrd:--- 3 J ••e. '',-, z 1 :x and telephone services. e,n VIP- t '! y Yy, $ '� 5` 44 -.147 47,,,, ' .,.ro.4 s�-.s.."..?. .. .,,'.-4,...1.,,-,,,,e,.:- , 7 City of Miami Beach H®t V v ire FFP 201E-95a-J0 Response i 16 • 2. 7 Qualifications of Proposing Firm 1.4 AI* '^ w,eva.. • - .4.4'-'4`+` k �'K•, :y "'� 'C+F. '-- t .�'* ac �. �2�R $ tet '»s_'* � ..?"C. P. "•� ,tpd�hye. 4:e4�. Kq4 T i »'�n"'��,*•"''ax 71474701- z �' 4 :} S ,\ -�f+;.vz 'fiw� `'.s.- .r_A..�Y-•- � •_ ' Founded in 2002 Hotwire Communications is a telecommunications company delivering customized fiber optic powered telecommunications {H TI IRE,QvER�IIEW•"« solutions to communities, businesses, student housing hotels, and senior ;:. ."_� assisted living centers across the nation. Utilizing a wholly owned independent fiber optic backbone, Hotwire Communications operates in all of its core markets, with major deployments in Florida, Georgia, South Who We Are and North Carolina. Other states where Hotwire Communications Founded in 2002 operates include Pennsylvania, New York, New Jersey, Ohio, West I Virginia, Virginia, Tennessee, Texas, and Nevada. The dedicated fiber First residential Gigabit infrastructure along the northeast coast means Hotwire Communications Internet provider in FL and the can offer customers Internet speeds of up to 10 gigabits per second. Southeast • Currently, Hotwire Communications employs over 1,000+employees, with Offering multiple Gigabit the number steadily rising as they've relocated their corporate Internet headquarters to Fort Lauderdale, Florida and signed an agreement with the Governor to hire an additional 375 new employees in the move. The move comes as a natural progression from the success of many ongoing Employee Count and completed projects including a Small Cell deployment in the City of Over 1,000 nationwide Hollywood, service provision to the Brickell City Centre,a mixed-use development in Miami, Florida, managing and monetizing a city-wide I fiber optic network for a municipality, the construction of the first mixed Hotwire Technology Center, use development or"Fiberhood"at Avalon in Georgia, and the installation 1 Relocated headquarters to of fiber optics communications services at the Fontainebleau Miami hotel Fort Lauderdale, FL in Miami Beach, Florida to make the 10 gigabit symmetrical connection the fastest hotel Wi-Fi in the United States. ; Agreement with Governor to add 375 new employees r i Hotwire Communications is a holder of a State of Florida Certificate of i Franchise Authority since 2007 which provides telecom services to the = ` • ;10.° 4. - i City of Miami Beach and throughout the State,primarily in many municipalities in the Miami-Dade, Broward and Palm Beach Counties(see : next page).As a holder of this certificate, Hotwire demonstrates business ';4 ! r� professionalism and complies with all state, county, city and town 7 regulatory guidelines, codes and requirements. Hotwire also holds a -=_ Competitive Local Exchange Carrier(CLEC)license for ,'• r telecommunication and competes with other carriers providing such services under its own network and switching. / WVT,As.^ ,A,., cv crz corn City of Miami Beach Het V vA;i Y e REP 2018-153-JC Response 17 �:^sueaxxas!ewa Qualifications of Proposing Firm �, r f �P e �r-7 '"x'3'4 t _ s1 ;„AK:L, t ei L± ':'L, ,;'. :,,�'" ' x• ask 4_4 } "�S'4 i3,14,-,.-7..1 -,.b 1 I F s� 7.4 i -4.-"::,4-...:,1,....,„ t I ,, . t y. t �, ' �${' *t '� \4' t ti t' , ,-Ata 1�� . i Y �-. j, ,-1,,r ' �7 -'4;:'.4•1 w _A� { ,44, i w-wLC-^; ' J $ ;3:- 5. 4 A {. '-','•,1 ix` � � ! If yy .Y..7'..4.1'' 1 p!+ l t `.b " AS T trlxif r 6 11�t.:4 ` * (t''Y1 _,i-1 ,i c .e r•� Hotwire Communications provided fast speed internet through fiber optics services for 16 years, since the company's inception in 2002. For every deployment of telecommunications equipment that the company must execute to provide services to communities across the nation, certain measures for security must be taken. On-site equipment like headend,.ONT's, servers and other data transmittal machinery must be secured in order to prevent a significant outage of services via occurrences such as theft or destruction of property. On-site equipment is protected by electronic locks that require individual access cards given only to certain individuals who have passed pre-screening security procedures before authorized access is granted. Headend's are also secured with CCTV monitoring, capturing footage 24x7x365 to prevent and deter theft of high value equipment and to assist police in the event of unauthorized access. In 2017, Hotwire Communications moved our corporate headquarters to the Hotwire Technology Center(HTC) in Fort Lauderdale, Florida, a unique, world-class facility strategically equipped to host servers and telecommunications equipment for dedicated Business Continuity and Disaster Recovery. The HTC features 24x7x365 on-site staff, CCTV Surveillance with digital storage for the perimeter, License Plate Readers at the employee parking gate, and interior key card access. Additional security features of the facility include recorded "in and out"logs, man-traps, and a secure loading dock for customers to bring in equipment. A vri,,,,^oivw- ::am ,unic<:;cns corn City or Miami Beach H'®t v V ire RFP 2016-153-JC Response ' 18 Qualifications of Proposing Firm (40064 —474-- .4't--,i.'.4..14.n.,--:-.4 .'",- --i-r "�.: `. -.-'i 'teN.JcrseY 4 C': "4^..m t 'fid"' 4.5: o n Z " - y �7e nessee rto ..cat li a. kx „,,,,,,,„,...‘_,•.,,,,,,,,:,,,,,..,,�, _'� �.. +1* a."`{.#"`aaf A Y�,',:v.,...,,,, t .rte _- 7.s-`aye uF'YSLy [ 'k A. a.:4 .zip , roilna .� ` s r ° sS3`'a <":3K.. ms � + �� , „ -- r " a ` % # , -, .... ,' _ ', '* ^ i.- ' 0 s9F n m. °, t t S As an all-in-one telecommunications provider, Hotwire Communications is uniquely positioned to provide consistent and reliable services across multiple enterprises. We have provided fiber optic fed security systems for over 10 years in this area. In this proposal,you will find our plan to build a dedicated fiber optics infrastructure specifically designed for the City of Miami Beach with all the procedures, equipment,staff, and skills that are required to install and manage a 2Gig offering with a guaranteed throughput up to lOgigabit or more. Internet speed. We will not co-lease the fiber strands dedicated to the City, or rely on older,pre-existing infrastructure during the process of our buildout. Our team has built multiple fiber optic infrastructures and has an in-depth understanding of Miami Dade County's unique sub-tropic geology. Our team will ensure that the network is installed in a manner that has minimal impact on the surrounding ecology and is a sustainable design to be future proof for " decades to come. Intelligently constructed by our dedicated engineering and design teams, our network is built to enable multi gigabit capacities and to withstand the diverse and severe environmental challenges of Florida while providing a secure, reliable and eco-friendly service to all of its visitors and residents. South Florida is our home. So much so that in 2017 we moved our corporate headquarters to this epicenter of growth and development, consolidating five offices from which we managed a majority of our national operations. Over the course of our company history we have run gigabit capacities into hundreds of buildings, homes, rural towns and bustling cities in Florida, with a majority of those projects in the Miami-Dade County'area. Here at Hotwire Communications we truly believe, in the value of great leaders, down to every single individual team member. With a strong sense of mission,and by empowering the people we chose to build and embody our brand;our team is aligned to meet and exceed your expectations. Our staff of highly qualified professionals is some of the swiftest, brightest, and most skilled in the industry, and will bring to light the initiative required to bring the City of Miami Beach towards a safety-driven, fiber optics powered future /� i;vr�.^cs=r-e,:ayrm�;n,c ;ens.Wem City of Miami Beach Hetwire• RFP 2(1/3-153-JC Response 19 ct,ari ,s 22.2 References Reference #1 BB&T Center Contact Information: Name John Spade Title Chief Technology Officer Company/Employer: BB&T Center Phone (954) 805-6782 Location of Service Sunrise, Florida Type of Service Provide 2 gigabit DIA connection speeds on a regular basis with the ability to provide burstable data exceeding 10 gigs on demand. Length of Service 1 year Reference #2 Fontainebleau Miami Beach Contact Information: Name Craig Corbin Title Director of IT Company/Employer: Fontainebleau Miami Beach Phone (305) 793-1982 Location of Service Miami, Florida Type of Service Installed a redundant high capacity fiber optics network, capable of offering 10 Gigabit r DIA connections. The network was designed for flexibility and scalability, allowing the customer to increase service capabilities in the future. Length of Service 2 year Reference#3 One Daytona Contact information: Name Rod Ward Title Sr. Director Enterprise Technology Company/Employer: International Speedway Corporation Phone 386.682.7714 Location of Service Daytona Beach, Florida Type of Service Provide campus wide ubiquitous VVi-Fi, multiple gigabit bandwidth connectivity, music& IPTV HD video services, access control, security monitoring, distributed access systems. The capability to turn up the bandwidth. Length of Service 4 years Reference#4 Jewish Federation of South Palm Beach County Contact Information: Name Jeff Ardielli Title Vice President of Information Technology Company/Employer: The Jewish Federation of South Palm Beach County Phone 561-852-5070 Location of Service Boca Raton, Florida Type of Service A redundant WAN fiber optics network capable of up to 10 gigabit DIA connections along dual core routers. Each campus facility was upgraded to provide multi-gigabit data connectivity, as well as Wi-Fi connectivity to common areas. Length of Service 2 year F/,�}}�a, ,;om City of Miami Beach H®tvvi e RFP 2018453-JC Response j 20 WItZelsV ATie!as Reference #5 University City Housing Contact Information: Name Nick Fuhs and Bill Groves Title Directors of Operations Company/Employer: University City Housing Phone 484-436-2329 Location of Service Philadelphia, PA Type of Service Designed the fiber deployment, connecting multiple housing locations. Expansion of data bandwidth on the installed network, able to increase based on the user need of each individual building over time. Length of Service 16 years Reference#6 Contact Avalon Information: Name Matt Simon Title Vice President of Operations Company/Employer: Avalon Phone (770) 559-7717 Location of Service Alpharetta, Georgia Type of Service Capacity of the network is 60 Gigabits. 40 Gigabit on each,side of the dense wavelength division multiplexing (DWDM) fiber ring. All buildings with fiber pull back to the headend and currently have 40 Gigabit of DWDM wavelength capacity. Any building could be upgraded with hardware and fiber optics to support 100+gigabit bandwidth. For smaller upgrades between 2-4 Gigabits, Hotwire can internally increase the capacity to meet market demand. Length of Service 4 years • • ^G':`.:iri vn;sn m:w4,ens.corn City of Miami Beach HV t Y i e RFP 2018-753-JC Response 21 . 7.3 Qualifications of Proposer Hotwire Communications is a cutting edge and forward thinking company with employees who exemplify this in their accomplishments and continued pursuit of excellence within the technology industry. In order to fully deliver the future-proofing promise of fiber optics, we at Hotwire have expanded our knowledge to include certifications in many aspects of technology, including but not limited to:FCC License, _ FLA RE License, Certified Fraud Examiner. License (ACFE), CATV, Cisco CCNA, Cisco CCNP, Cisco CCDA, Microsoft MCP, Microsoft.MCSE, CATV Direct Bury License, PMP, Cisco Professional Voice, ITILV3 Foundation, as well as Nortel Expert and Specialist accreditations in Converged/P Networks and Real-Time Networking, Alcatel, ZTE, Linux, AND ACFE. Also with experience in FTTH, IP routing, MPLS, VPNs, VLAN, ISIS, Voice network technologies and protocols, safety, fire, access control, and CCTV ?ill: -Ititf,-*;,ViZt;c :''' 7.1V"-%'" ?'541-i 7;4,...•' WOSV, .zviirwr4T-.etrd'fr—ezwr-oa7_7-v4 � . llt ; 4,i e p�-*,17H€tii1[ m t , ce i ; � *?✓."ns � %„ ;.„1. -'” 1. . Aga g�,,, 4.-m `moi '' + 4`eiv S -�, ,,� y m '7,i; .,4.-:, >. � '� : ,,, a E �w. 'fir �`' ,_„.� t ;,,,Te va. s ' ' , ka r t' 't 3 } � . f k�{,, ! F{ ! N ,S xk to �t j � 5., x `II tFlEh'p;oils YVYfr. t S., . 2 iYj2Pl I . Amdtma6v0: Ear;u2r> I %) tCAT O� PMP CISiO , sip I ® cgacaED } C'cIF1ED 3 ecoAled' CCNP �. J `may PrifKd z o�y' tIS3to . r q}�p� .;Yki,.'%a',-,,;e.::t i r, ,ons:.;,orn City of Miami Beach H®t Y V iY e .RFP 201845'34C C Response I 22 C23tMV.IC VC,N3 1 • 2. 1.4 Organizational Chart TEAM MEMBER ROLE DEPARTMENT PROP. DESIGN ENG. CONST. PM ; Kristin Karp,- _... :':_ President Executive ;',100%; ;.100%'' 100%. 100% 0% Michael Karp Chairman Executive 100%. 0% 0% 0% 0% Marty Mohr .Executive;.VicePresident ,Construction:„` ,100% 100%. 100% :100%. •.100% Alex Bravo Document Control Construction 0% 0% 0%- 100% 0% 100% ;::' Clvii Constructeon ',� .: Constru10%ction:: .._ •: 0%' ,25% `SO%: Jim Slattery Advance Technologies Construction 0% 10% 10% 100% 0% ” •Ne.Nyack&Security Jeffrey Lawson Engineering Engineering, 0% 75%, 100% 50% .'10%" Heather Executive Project Strohmeyer Management&Growth Construction 100% 75% 50% 50% 100% Elena Fabra• Network Architect&Design . Estefan,PE:, Lead,' ,Desi n 10 ° .`.100.fi:' 75% 50% 0%;, Luis E. Egozcue, Underground Construction CILB Manager Construction 0% 75% ' 50% 100% 0% .Qais Hassazanda ..Network Operating Center Engineering0% 10% Karla Thatcher PR&Government Affairs Public Relations 100% 0% 0% 0% 0% .,n <Michael Grandizia'; VP,gfNetworkOperations , • F v ' 100%. . , ; 10°!0, ,'. 10 i Emanuele Jones VP of Engineering Engineering 0% 75% 100% 50% 10% n Sa{esOperatrons Account -David Ramos Executive Vice.President Management '100% :, 0%; 0% r ' • bac decor-rntinIc tcrcz c;gym City of Miami Beech • ( RFP 20 13453-,IC Response I 23 HUt�rvire [01lkkg0UTiCV5 2. 1.5 Staff Resumes WF' ROLE Co FOunder'&CFO y- ' > .2000 „ + . Lawrence.(1nfverstfy BA - °RESPONSIBILITIES , { µ vve*seeing the daily:, '• operations of ail company aspects - Kristin Johnson Karp Developing core business conceptsand'integrating Co-Founder & CEO the into workflow Kristin Johnson graduated Lawrence University in 1992 and in 1993 started a catering company serving corporate clients in Neenah-Menasha, Selecting andado• ptinig Wisconsin. The catering operation became a 50-seat restaurant in 1994. 'eaaergingeefinology to x,'` Two additional locations were added in neighboring cites over the next 4 improve customer years. In 1994, Johnson sold the restaurants and became a consultant •• advising health spas and restaurants on healthier menu options with products and:services ` , specific focus on vegetarian cuisine. Michael Karp, a 20 year vegetarian, r p hired Johnson to open a restaurant in Philadelphia in 1999. In 2000, after • ACCOMPLISHMENTS the sale of Michael Karp's telephone company,ATX Telecommunications. Kristin and Michael Karp started Hotwire to provide cable services to the Ca Fouunaed otwxre 4,000 apartments owned by University City Housing Company, Michael's Gb€rmr rztcattons it •2aoo' real estate company. The company expanded into providing cable internet and phone to other Real Estate Entities. Since the founding iIatiorhs far esf Fiber to �" Kristin Karp has been directly responsible for managing the operations of the Horne (I-I II`I), , - the company including sales, engineering,product development and `Prpv�der operations. Kristin Karp is a member of Young Presidents Organization (YPO), a SSB f 2E31�in€Ittentcaft board member of the Belmont Charter School. Currently, Hotwire Bcistn s Womert.Award Communications has over 1,000 employees, with long term contracts 1Re-dtpithitt serving residential, business, and hotel customers with communication - services.'Hotwire was the first company to launch a state of the art iPTV 'Fu-st and ortly.company it ' (Internet Protocol Television)service in the state of Florida.As a private ,�o�O�€e`r�rga;6if °• family owned company with statewide cable TV and telecommunications 1=!`ortda ' bandwidth irk Z014F . ; franchises throughout the states of Florida and Georgia, Hotwire Communications has constructed or acquired IRU's for its own 2000 -A. mile fiber optic network with focus primarily in South Florida and the iVeffti�c#T Ranked ISP in F¢ Atlanta metro areas. the United States = Recently, Hotwire Communications was ranked the#1 Fastest ISP of 2017 "`PG Mag Fastest ISP,of by PC Mag, beating the next leading competitor by a substantial margin. 2017 The company is also independently ranked the#1 Fastest ISP by Netflix in • their iSP Speed Index. Since its inaugural ranking in October of 2017, the company has never left the#1 position as of May 2018. Kristin Karp was also awarded the South Florida Business Journal's 2078 Most influential Business Women award for her work in the telecommunications industry. p fir City of f Miami Beach Het`►Vie . RFP 2018.153•JC Response ; 24 C123.41tW tArt,15 ROLE`. , , Co-Fa under and Chairman •r w 4y1, - , itV:z....:::;31. . "'_EDUCATION ,., y„ G 8 y -. 7 �:lrvers of PenaYvartia s , >,I ,,. . ,- ... , -":,, '',::St ., Vs-" i A- CG[M'tPL1SNMENTs �' - '",C6-Founded Hotwire - Cocnn zunica'tians in 2OO ;: . Michael Karp , x •sully ° Co7Founder & Chairman refeeainnnunicatfons . into . ,„ one, the largest°CLECs Fr,.t ` firth Eastern United States'.' Michael Karp began his career as a real estate investor who withx;ov-- - OOO"4 t bought, renovated, and retained, for long-term investment custdmers.anct$160 million x, apartment houses and some commercial buildings in In-r'event�esoutheastern Pennsylvania. The portfolio ranges from single- -., ;A%, P f, family homes to a large waterfront complex with a swim and _- tennis club, executive golf course, and a 90-boat marina with dry Vice.Chairm-an of the :"_ em dock. Over time the real estate business evolved into a venture Pennsylvania ;. capital company. Mr Karp sold Gateway Funding;his 20 year old lriergoverrrne(ttat .' *a ;r home mortgage business, in 2015, to The Blackstone Group. It Cooperation Authorrty ;'°,i.t.° ,• ° . . _ T , employed six hundred people and made loans exceeding$2 -- (P!CA) wi ichr aversee's't re t billion dollars a year. The company's current technology sector is „o firranees ofthe City ofy°-_ "fie \ concentrated in communications and broadband services for the Phrfaelphfa - _,1 3=3" residential market It sold its debt-free commercial -'7 3-4' telecommunications business in 2000, which was based in Bala E3'oardt'ltelei ber fs.ince Fts .1 Cynwyd, PA and had 600 employees with yearly sales of$160 ' l=o indhng ih_199.g)of the,PA-» million. Mr. Karp's non-profit interests focus on education and Corr motwealt1 Finance: `- ) assisting multi generationally impoverished children and families -'".4.:(2-jhii a statelagene1r *. to break the poverty cycle. He is the founder(1997) and board ;Wh1eh.fads economic , chairman of two charter schools, the larger of which is Belmont •- -' _,` ° Charter School, and its affiliated social service'agency, serving .de,re opt-,.._ ar.c_ "., >epviront ental protects = �_ 1,000 students, of whom 25%are or have been homeless, in t throughout Pennsyl'vacria ;F West Philadelphia. ,„f. Mr. Karp is Vice Chairman of the Pennsylvania Intergovernmental Cooperation Authority(PICA) which oversees the finances of the "• City of Philadelphia and is a board member(since its founding in •-�" 1999) of the Pa. Commonwealth Finance Authority, a state • ••. f` agency which funds economic development and environmental : 3projects throughout Pennsylvania. After growing up in Fort ' . • , -' Greene, Brooklyn, Mr. Karp graduated from South Side High ' w School. He received his B.A. from the University of Pennsylvania, • M .-,e` and previously served on its board of trustees. ° � n t xv'vt,+d."G^fi[CA.'^aRi'";t;i^;C2:C'i�:.CKJ^" City of Miami Beach H®tvvire RFP 2018-153-JC Response i 25 V CCU:0,000XAS ROLE - - . i., <` 'Executive Vice Prefa'ent;•. -' a'� y - - 0. 4 C Construction 2005 _ , , y. <{ t 1 ',EDUCATION ,. V • ni ersit of Ta ,oa :' '� CA.Ti Direct Bury`bcense ' 1z MAW Master License k f° 9 o18 Marty Executive Vice President, RESPO rStBtLIT!.ES• J Construction •Strategfcand exec tive� - ``:� - p£arning#af corkrpCete, .•< w x With over 35 years of experience, Hotwire Communications' constructforr• process of - Executive Vice President of Construction, Marty Mohr brings a fiber buildout: - personally extensive familiarity with Broward County's unique =.r facilities and features to the team. Having developed a professional lanagfng alI employee rapport with partners such as the FDO T, Office of Public Works, , , activityur" dfrtg e©ns€ru,ction Florida Department of Environmental Protection and City - • Engineering, Marty and his team have completed significant _ •Ensitcrngaffuuock irreets' improvement projects requiring specialized installations of aerial and underground cabling as well as underwater directional boring° proper c ub/rc in*unippaf:• , codes s After graduating from the University of Tampa in 1980, Marty took a position with Time Warner Cable TV in Houston, TX As Operations ' Supervisor, Marty managed and was responsible for 400 employees and contractors providing quality video services to customers. In .,CEOMPUSHMENTS- -- 1985 Marty became the Director of Operations for Gold Coast Cable ,Lead fe'bunTd out of "'------.;°' on Miami Beach and remained there through Charter broadband and"di itai_; ""a Communication's ownership in 2000° During this tenure, Marty cableontrarn :* ° r Beath at. `` personally led the rebuild of the Miami Beach System, as the first fi€Cci person to lay the state of the art Fiber Optic Cable lines, y4 constructing what became the competitive fiber optic expansion into Aventura and South Miami° Under Marty's supervision, Gold :''CvalivireE Contin tecf , Coast was the first Two-Way System in Miami-Dade County and the educationa!prograr sas- - '• first system in the County to offer its entire user base with �requ`recf for'County' - interactive TV, Satellite Radio, Digital,HDTV and High-Speed licns'e Internet. In 2000 Marty became the Director of Operations for PDI , Communications, one of 3 master distributors for DirecTV Marty ° joined Hotwire in 2005 as the General Manager for Florida. Marty is "4 a member of the Society for Telecommunication Engineers since • .- 1982 and has many professional certifications. �r A---N^ twi ecom-ur1-, t,r, .uom City of Miami Beach H ° RFP 2018.162-,IC Response 26 VVIO'G . ,.,. '•' Rt Director 7,- Media`&-'fnstifutiolral Sales ' '"' , . p .gr 11 EDUCATION. ' Clniversitof Phoenix '_ s••. Alex Bravo BE Business - . s Directors Media & Institutional Sales , ` Miami-Dade:Co lege - ° As the Director of Media and Institutional Sales lead for Hotwire . Communications,Alejandro (Alex) Bravo leads the team that --Auto CAE Certification s' brings Fiber Optic solutions to city governments and delivers locally originated channels to the more than 150,000 Fision TV ,' ',, customers across the country. While managing and maintaining over 3,000 miles of fiber optic ,.RESPUNSIBILmmmES . .-.-•1.' network infrastructure in South Florida, Alexhas helped Local Manages over.8;066 Miles high- :ff.', Authorities realize their plans for integrated high- �. ;- F •- ° , .,i,1-ft speed data infrastructures and connectivity. Mr Bravo worked Of fiber=oicitfcnetwork his way up from a Senior Line Technician to Fiber Optics rrifrastruc€ure irn;:South :.,,7,,,,, Specialist within his first 6 years in the communications industry, a „: and since has held several other key positions including Senior Baa Network Design Engineer and Senior Strategic Enterprise f z -' .- - Manager. Deliversorigrnated 'n ' In his previous positions for area teams at Comcast, Mr. Bravo charir.'re s^to the more than '; managed new channel launches and local content deployment rT50;.Q00 sror" "F% - =f'-'f., to millions of customers to bring diverse content from South custora�ers t <- America and Europe to South Florida residents and helped producers build local distribution facilities. AC`CO'MPJJSHMENITS His professional rapport with Large Enterprise Customers and Recciprent of numerous, Locally Elected Officials has garnered him much praise and z n respect in the industry for high quality customer service and 'awards for best In sha-of. :u network design efficiency. Alex is the recipient of numerous Engineering tvfatrfxes enef awards for best in show of Engineering Matrixes and Service Level Agreement compliance, but the thank you notes from Service awe!`Agreemernt• - customers in the public sector are the ones he values most. compliance �� A� y� ,..ww,hotw irec,'1 t rit:rc.9ticn COW City of t liatni Beach Het 4+V i RFP 201B-163-JC Response ; 27 MittUNICATIVAS . ROLE Director,•Construction& nt Project Management 2005.' • . , 1% ;a 3 � "- ter EDUCATio -c Y . ( n yN,^71 45t Fu t0h-MOr[tgQ ,ei ec Cl'.= ,.-G�s-.a n t F S . . 4- AA Degree 'FCC License Po. F A RE-License 1 Certified Fraud Examiner •. - Phil all u Licensec nFE}' Construction & Project •C�a�!•,Tec�inrcaf % ',• • ,, Director, certiflcetiorz . • Management With over 30 years of leadership, spanning across multiple RESPONSIBILITIES industry leaders such as Continental Cable, Media One, and Overseeing all OSP AT&T Broadband, Phil Gallub has gained a keen construction for fiber optic understanding of the processes and procedures needed to irrstalla€fors in ROWs•.° _ build in the public and private sectors. :Ensuring'altprojects-aye During his 12 years as the Director of Construction &Project Met on time and to exact t Management at Hotwire Communications, Mr. Gallub has speer€ications ,�. >'• rA� built several telecommunications networks, including those Y'M1^'F ,. . running through the company's largest subscriber base in Southeast Florida. ACCE MPLfSH1 ENTS Working directly with approved and authorized contractors 2 Leaad the ifi.beir network , • , to perform construction, engineering and installation for the buil,"dont af.tfze-Brickell City.,, company, Phil has overseen the build out of the fiber Centr=e and-Por'Sch,e;Towers,•° network at the Brickell City Centre, a 1.05 billion mixed-use development in Miami, the Porsche Towers in Sunny Isles ° Beach and all outside plan (OSP) construction for fiber optic • installation in the authorities having jurisdiction right of ways (ROWs). • As Hotwire Communications pioneers the use of fiber optics networks to deliver the most current and best services available for telecommunications, Phil ensures that behind the scenes of every project, all specifications are met on time and to the exact requirements that every job entails° W firs Om::i ^ 'c s.COW City of Miami Beach Hetwire RFP 201 ,153:JC ra, pons& 28 :thiUY3Ci'IG43 � r ROLE ,,d;. ;•,1-7.--,-, '. ` Senior_Vice President of STP r' `-- - ;4 , ra Advanced Technologies - ' ..., �' . ' r ,r'c °'� „,,,„...,,, . ... - - , ..... i .,,, -,1 .-'''-t 4 ,-F"..,i, .'ED&CATION' • ',. .Cisca,CCA,.,..-.- .L_,,-.. i 'Cisco-•CCi�IP -: - . - . ,, `` Cisco CODA , . Microsoft• MCP . - ..._ Micrasoft'MCSE —• . ' ,f Ernterasys CLIP= . • Jim Slattery . Senior Vice President, Advanced "E2ESP0}VS[S[L[TlES Technologies Configures new ' After designing building and configuring the key fiber ring tech _rial"ogies to that runs Hotwire Communications, Jim Slattery, Senior .-co'ntinuogsiy updates - - Vice President of Advanced Technologies,personally -fotwire Communications contributed to the negotiations for its purchase, _operating systems - - establishing a fiber infrastructure to support customers from across the country. 'Designed,built-and- - ; III co• nfigured the.flberring ; - Several different aspects of Hotwire Communication's t raat;rids!-Cotwire technological advancements have come through Jim's Carrrrrru ications network` leadership including the installation of Minerva IPTV systems and the GPON network deployed to provide Hotwire services. :ACCOMPLISHMENTS . As a technology authority, Jim has garnered accolades Gontribdtorin:the _ and peer recognition from the community, operating his =negotiators for the '• ' _ own consulting firm for 13 years and acting as an advisory purchase of the'fiber ring board member to Motorola Telco, Ruckus, and Pace. Leaor'Engineerin the initial -. Between teaching certification classes in Cisco and Mediarro_orri deployment • speaking engagements at tradeshow panel discussions, Jim finds that time can be the only obstacle to overcome, • _ - . as there is always something new to discover in the field - ' of technology. ore / } I�t`�^ ,=r.^ottp-e;:aq-mt n: :,en::.cam City of Miami Beach HV l Y!Iia RFP 2018453-X Response ' 29 • Sr Director -. Engineering and Network •;�• � CornwafCollege Jeffrey Lawson CISCO Certifieot - EONP Sr Directory Engineering and Network O GPON Certified' ' • Operations ,� . Jeffrey Lawson, Hotwire Communications'Director of Engineering and Network Operations brings more than 26 7. years of experiencebuilding and maintaining dedicated fiber- .-RESPONSIBILITIES iber- RE_SPONSIBILI€IES - , ' optic networks to his current role. As the supervisor of the Oversees the Headeno.. " companies'fully redundant latency free infrastructure, Jeff Network Operations and has engineered the IPTV, VOIP, Gigabit Internet and DDOS Bata Eente '. mitigation delivery systems that connect Hotwire i. ... Communications'facilities in over thirteen states. - Specifically., Mr. Lawson was a key player in the creation of DDOS` itig6tioirr expertise the South Florida based company's Fiber to the Unit GPON `m p "'4_-• r• network, which provides a broad range of telecommunication wi€�i Network planliii�g and" • solutions to its current and future customer base in both rural �fi( Eneela'f r =a erg w� ,'. and urban communities, including wireline and wireless solutions. estirig ano�impfementing ue •. ` Overseeing the Head-end, Network Operations and Data suppart'.for new netin ork Centers based in the 180,000 square foot Hotwire technology deployments r Technology Center, Jeff is responsible for network planning Y • 4 and engineering including telephony, data, access and optical } 9 transport infrastructures as well as engineering testing and F implementing support for new network technology .rt {;` deployments. ACCOMPLISHMENTS Key'pfayerin°creating Fiber e Jeff holds many certifications for Network Engineering and to the Emit GPON network"'- Support including CCNA and CCNP, with experience in FTTH, .�. IP routing MPLS VPN's, VLAN, ISIS, and Voice network technologies and protocols. His passion lies in applying his strong analytical skills to develop and deploy fiber-optic :" 4 ;' . ; ; solutions to any communication challenge. r } n iv ':.:^c3; rec m. ;^; :;ans.,•orm City of Miami Beach Het�l V�e g�e RFP 2018.1,53-JC Response 30 -,4•-•.1,-.6....', ,,- .ROLE $erfrOr DIC2ctOr; .- s Construction Growth - -, ' T rte" 1'7 .max ,.• :" "w• .. +:; 'EDUCATIOt. ,` ,Elorida'State UnLversttY,.. ; •...,-,,z1, _-_:.,,,, -2= - '—_ q •`• - ` BA•IntertorArhiectur - ; t V � Certified ASID,,LEER • ' • • Heather Strohmeyer Senior Director, Construction .lfaster.In PM! _ Growth . - - - ." As a Florida Native, Heather Strohmeyer, Hotwire Communications'Senior Director of Construction Growth has made an impact on some of South Florida's most RESPONSIBILITIES . • ' - recognizable events such as the Ultra Music Festival, Live Manages 500 direct reports' Nation and UWUA. Having graduated from Florida State 'of"construc'tion andesign, . University with a bachelors in Interior Architecture, the most admired program in the nation for over a decade, Heather rPartne'rs with creative; moved to South Florida to apply her design skills to fast production, operations and growing firms specializing in large scale commercial ,•techcaf nl ,teams , development { 1' , Yh, 7 As cable companies began teaming with developers to ,.-:-,c- , ":„= simultaneously build communications systems with utilities, ' Ms. Strohmeyer was courted to lead Bulk deployments for ACCDMPLISHMENTS '. • some of Florida's largest systems including a three year • Implemented project " --- :.---, -. , tenure as the Commercial Project Manager for Comcast in maTrage-ent-governance �` Miami-Dade and Broward Counties. programs and,best 4.practices- -- •,t ,- a , .• • Since taking the helm at Hotwire Communications, Heather - has overseen the rapid development of a construction and Designed for events Launch Operations teams including the management of over rnclridrng litres Music 500 direct reports. A certified ASND, LEED and CSM Member Festaval dive NafEan and with a Master in PMI, Ms. Strohmeyer partners with creative, UWA • - ;, production, operations and technical teams to implement _ w " Y project management governance programs and best .--„; practices. IvAwx,.^o.,..oc omwj.r.,c<.:€cn:.con^ City of Miami Beach H®twire RFP 2016.453-JC Response 31 iJLC VVNC.fKM3 ROLE ., OSP Engineer 2014 ": �., - - "• - .. y l w� •' ' ms. .f 3 EDUCATIO N 1C8a`Southeastern t i rUniversit e MA,E3usiness _ - I "Adiniriis�raciorr ;, 4--` Univer.fdad de Oriente;, `Santiago de Cuba,Cuba - Elena Estetan ,_BATefecommunicafions OSP Engineer and Electronics Engineerin Certified Professional'" For over 10 years Elena Estefan, OSP Engineer for Hotwire 'FL.Professiona!Engiiieer Communications, has built an extensive history of Licensedr experience in the field of engineering, both inside and - outside of the plant by managing very complex projects. Her vast knowledge of telecommunications services allows her to expertly communicate with business professionals R'ESPOf�t518LLFTIES, and everyday customers to explain the engineering process, "Engineeri"ngand Plant • V 4 and what is required to ensure the delivery of essential and :design-.for constructLor ; nonessential services. projects . Some past projects Elena has worked on at Hotwire Permitting-wit private- Communications include designing the fiber infrastructure state and"federaFenatities for developments including City Place Doral, Paraiso Towers for!work n rigf of ways and the Pines City Center as well as the planning and design aric'easements--: = of over 350 jobs to relocate existing properties and - municipalities. Elena is a Florida Board Professional Engineer, certified in N+and has earned several degrees in order to gain her engineering authority, including a ACCO MPL1S€IMENTS = Bachelor's Degree in Telecommunications and Electronics f3esgnsLoop : from Universidad de Oriente in Cuba and a Master's in Electron,ics(Coordlnation Business Administration from Nova Southeastern University. andTransmissioni: : - Equiprnent Engineering• 'AWN o xr recv ��r,;?,, City of Miami Beach H®tvvire- RFP 2018.153-JC Response 32 t�sIM UOcu&N5 - ROLE - Manager, :6 • Underground Construction xa. h ar x .. ,.EDUCAYION' St'Thomas University' fj Miami Dade College. :: 5;>jV ✓ ; Y i e . d 7 4.., Underground&Aerial '-° Licensed Contractor • _ `, Luis uis E ®z cue Hi Maintenance_ofTraffic • Underground Construction Certified Manager FEC Roadway Worker " Protection Training With over nine years of experience working in underground utilities, Luis Egozcue Ill, Underground Construction Manager for Hotwire Communications RESPONSIBILITIESmanages the quality, efficiency and overall success of Underground Construction every underground construction project the company undertakes. Through his leadership, all aerial and .Construction Permits underground utilities projects are negotiated and executed - - t' to expected costs and completed to the exact specifications of the bid. A.CCOMPLISHPfENTS . As a licensed underground utility professional and past • -..F?revibus Owner•of.: - owner and president of his own underground utilities -Underground Construction company, Luis's responsibilities include coordinating sub- �r, , - contractors, applying for permits at the city and county Efficient management and ,y levels, and operating heavy equipment like the excavator _leadership ability to , or bucket truck if necessary :rrtaintain-effective -iucfgeting and cosh management • ��}tA�1r Yvt'^F.'. 4v"t're:'. R?"t.s,s**. S.con City of Miami Beach Fletwire v i e RFP 20984-3-JC Response 33 Ct1111iYKATICIS ROLE ' Director, .. f' �� 4*, _:NestWork Oper"ati.on;Center EQUCA'TlON Y, '4 T tri versit r of Maaylan"d`Cext -' itj tr.= Software& Usable Security .Stanford University Cert. - .r �� Hassanzada 3rgani=za-tionai Behavior clsca&SZTE Director, Network Operation Center PWAN,0 LAW Systems A high level of competency skills has enabled Qais Hassanzada, Hotwire Communications'Network Operation Center Director to develop a best-practices performance ,RESPONSIBILITIES protocol for the entire telecommunications industry. With Mr. Evja i tains"SLAB by Hassanzada's proven track record of prioritizing and 'reviewing Network _ -_. ' diagnosing potential issues to offer resolution before they. Operations and proactively • occur, the company has been able to maintain its uniquely -:resolving issues with , high Service Level Agreements via a Network Operations cefation to DDOS Mitigation system that offers 24/7 X 365 day coverage. -services - - - With a decade of experience onboarding potential clients, =;'Troubleshaats issues and - vendors and DDOS mitigation services, Qais has had a hands- ause<anaiysrsincluding c on role in the installation and testing of all network and forrrirkkE-J write'€ip - customer transport for data and security services as well as residential and commercial voice lines, ensuring that project Ovb4ees77NOC - builds are completed correctly and on-time. rErn-pkiiyees -.- - • Qais'certifications including Cisco,Alcatel, ZTE, Linux as well as his experience with WAN and LAN systems, has enabled ., . _ him to have an immediate impact on the growing network 'A:CCOMPL)SHMEN�TSHotwire Communications is deploying in Southeast Florida, Leadthe buildout.of: including transitioning into a new network operations center broadband and digital' '1_ in in the 180 thousand square foot technology center located in .cable o f Miami Beach at Fort Lauderdale. Rftklt ' .Complete continued - ,- educational ptograrns as- - `.r-equfreeL for County -- - licenses. •- ' • ;AN;norr•-o,:oir,mu :e. � fcr.=., ," City of Miami Beach Hotwire RFP 2818-153-JC Response 34 • ROLE Director,Public Relations Events&Media " 4 Barry UniversiPj E3 ,Corrisrrrin cationArts- * - jar z i 4 - • RE§PONSIBILt '€Es.- , Karla Nelson-Thatcher ffars'on Wo'public and'• , private acganizattons ta;• Director, Public Relations, Events & i'rrtprove relation Media - • Organizes cornrnunity ;evectts aid sponsorships fo' Twelve-time Regional Emmy Award winner Karla Nelson-Thatcher, • • -_ Director of Public Relations, Events and Media for Hotwire proFnex€e°toca•f` Communications is an accomplished Public Relations strategist, organizations in-areas bringing over nineteen years of creative and negotiating experience •-7servecY to her work. " • •4 After getting her start in television, working as Vice President of • Programming at NBC 6 WTVJ Miami, Karla founded her own - - consulting firm of K&L Consulting, managing PR and advertising . C OMPLISHMENTS T, strategies for clients including the Island Government of St. •organizeclrriaor,_events Maarten,Air Aruba, Divisions of Royal Caribbean and Division of lridrrzg=_tfre�r -anci` Universe, Inc. rnc � Spring`ac�cf} idbon eettTng•df tFre Fto"'tv*rire The success of her campaigns eventually led Karla to Comcast '•'"tetzclagy Cerrfer in Fort �" Cable in the Florida Region, where over the course of thirteen years her role evolved from overseeing ad campaigns in Public Affairs to Laudercfaie. • executive producing and managing all media, video production and • corporate events for the entire state of Florida. During that time, Erxitny eityards for Cmage she produced, wrote and hosted Community Vision, a 30-minute, �Oatrlpaigns Spots and;- magazine-style show spotlighting local and non-profit -Toter rals Tor children, ai?c£ i- organizations toenhance visibility and offer a platform to promote Floriia Historysegrnent.s . community goals and recurring events that boosted public and private relationships. r = All of that experience fits perfectly into her latest role with Hotwire Communications where,as the first Director of Public Relations, Karla is building the foundation of Hotwires community profile, `; - ' w aligning with local CBO's, Not-for-Profit organizations, School • Boards, Hospitality and Tourism industries as well as capitalizing on } • social media forums to interact with the general public to help build - brand and product awareness for the corporate goals of the 4. °-• , company. y�rr'.^c t rice on r ur:c2:€ert .corn City of Miami Beach Hotwire- RFS'2018.153-JC Response 35 Vice.President Ted-int-Edj`. { j Operations,2005 ore t EDUCATION Neumann University •/illanova U niversity Mastezi'ri Pr'oect , Michael Grandizio g,.. management a Vice President, Technical Certification Operations - Michael Grandizio has over 15 years'experience in the telecommunications industry. Michael began his career with a leading broadband company in the late 1990's primarily RESPONSIBILITIES working with broadband technologies and optical networks. • .'..Sr Project Ntariagef From there he moved into telecommunications construction project management where he designed and managed • Technical Operations construction of several major network infrastructure • • Maintenance . -- •- - •4 projects including the McGuire Air force Base, Chester County Schools and Johnson and Johnson's Centocor '{ campus in Malvern, PA. Recently Michael served as the Director of Infrastructure GCOFSpL`FsNMEN FS and Senior Project Manager at Hotwire Communications. Carrier Relation '," ela ions ii; During this time he designed and built out over eight hundred miles of fiber optic network for Hotwire r 'rogiarrr` Communication as well as several data center facilities. ' • POC Operations - Michael current oversees carrier relations, the fiber optic OSP engineering and design, the Network Operations • 'PS —=' Center(NOC). Michael holds a Bachelor's of Science from `. , • _ - Neumann University and a Mastering Project Management - Certification from Villanova University. - - F. ... 'Hotwire v rJ.no:r com iun,cat ons.con; City of Miami&each RFP 2018.153-JC Response ? 36 £CMUt2 C*T,CM3 ``.. s .. ROLE Wert , Vice Président,Engineering" • d" • EDUCATION �� _ t i }Polytechnic of Milan" Yelecommun(cation • Erzgirree"ring Lacirea'(Yf.S Emanuele Jones ;Masters Equiyafdnt} - . Vice President, Engineering As the Vice President of Engineering for Hotwire . Communications, Emanuele Jones relies on innovation and • over 18 years of experience to bring the newest and RESPONSIBILITIES ' , greatest technologies to the forefront of the telecom ..Research and execute. industry. emerging technologies Through careful planning and resolute action, Emanuele has transformed Hotwires network to be ready for the Develop neW nefwark technology of the next 5-10 years while simultaneously - assisting with growing the customer base of the company. protocols and technologies- • - Projects that Emanuele has overseen include the designing >, of the MediaRoom architecture for large Tier-1 operators in South America, as well as installing and maintaining fiber network infrastructures to allow customers and the general ACCO.MPLIS INiENTS public to enjoy the benefits of experiencing products such Designed Mediaroom- • as IPTV and 10 Gigabit High Speed Internet. :Architecture for largeTier 1' t Emanuele's passion for technology and innovation have led aerators in Soith;Acirerica . him to owning several U.S. patents in the field of network security and media and publishing several documents for - Owns U.Spatents in the the Internet Engineering Task Force, the main governing body for Internet standards. For his education, Emanuele fields of network security received a Laurea in Telecommunication Engineering "and media _ equivalent to a U.S. Masters degree, from Polytechnic of Milan. - • • wwtr.no^.rite ommun;oat o .con) City of Miami Beach H®tvlre RFA 2098-953-JC Response I 37 C_11NlICWICYS ROLE Executive_Vice President Fision '. s _ Enterprise.` Bachelor ofArts Trinity - - .,Interatianal Urrcversit = • MBA,•Nola Southeastern Universtty&CertitTed David Ramos Business,Counselor .y g s t Executive Vice President, Fision RESPON5tBLL1T1Es Enterprise • ° Account Managementt-.,, • of Commercial - David Ramos is the Executive Vice President for the Fision -_Cus oiners.° ` • Enterprise Division.As EVP, his responsibilities include sales, • N'ew-Business' business development operations:sales engineering • - Devetopmen;t - community relations, and account management commercial p'Frsian Enterprise - and hospitality clients. He is a proven leader with extensive ;.,Products and Services . experience building and leading high performing teams that a :_ •a:. focus on changing the landscape of our industry within Commercial markets. David began his cable career at AGC pMP'LIS 4MENTS 4•• Atlantic Broadband as a door-to-door sales rep, and was `Man gec laic e Sales xF then given the opportunity to use his sales, management :;teams 'v r and innovation skills to improve business performance by leading the Florida region as their Sales Manager. Call Centers O`perations'v of exctusrve erhQne tine Previously, he served as Vice President of Sales for -tor Business Gusto ers-.: Advanced Enterprises, one of the largest sales, call centers, y°> .. „• and installation vendors for DIRECTV. Prior to that he was a Enterprise'Sales - Director of Sales for Comcast overseeing residential sales, r s - • indirect retail, and special markets in South Florida. A a! graduate of Trinity international University, David holds a ° • B.A. in Organizational Leadership, and a Master of Business Administration from Nova Southeastern University. He is I also an Adjunct Professor at the Miami-Dade College School - , of Business and is a Certified Business Counselor with the SBA's SCORE program. David's aim is to continue to drive LL innovation for,Fision customers by introducing products, #,=^ a and services, that fit their technology driven business needs 1 J�� 1�¢ ;-.nn A ecam un;c<.,e:s corn - City oi.Miami Beach `p�i et Y V ire RFP 2013453•.JC Response € 38 3. 0 Approach & Methodology , 3. 1 Network Operations Center - - •_ - 1 ',,,,z4-:-py, �; - vier r ,� ‘ V , --74"t'Cril , ,. . The Hotwire Communications Network Operations Center located --... _ - _ - ' ' 2100 West Cypress Creek Road in Fort Lauderdale, FL is a ,�OVERVIEW - 24x7x365 supervised department staffed with highly skilled ' network and systems engineers whose primary function is to oversee complex, heterogeneous, high availability network i environments and infrastructure. Carrier Diversity. - I • Carrier-neutral The Highest Standard of Efficiency: Uptime • High skills based NOC Engineer structure • 100% uptime SLA • Integrated ticketing, dashboard, status, RFO, IM and reporting Additional Measures • Multi-platform/parameter based broadcast notifications ; . Recorded "in and out" • Advanced system and traffic monitoring (true layer 1,2,3& logs 7 visibility) ? • Man-traps • Increased troubleshooting agility i • Secure loading dock • Accelerate proactive and reactive functions ! space for customers • Automate internal systems to make troubleshooting and incident resolution the departmental focal point SLA • Intelligent centralized information source for all 1 • Remote Hands surveillance, incident detection, containment, I • 5-minute ticket reconnaissance, case study histories, knowledge base, acknowledgement network and infrastructure documentation • Real Time outage tracking and change management - 0r1 ` :;. -g scheduling , �a 7 ,i • • Quality support ; i. : -'<- " --� • n.-7-1:::1 • Intuitive GIS I _ yam? i � �'— ��-y� �A� ,,vet „w.^ ai ec;ammwnwa c-,,..,,om City of Miami Beach H®t Y 0�ire RFP 2018-153,IC Response 1 39 CCWAL:eaaenn I . .3. e, orti g Network Problems, Outages How to Ascertain a Status Report Hotwire Communications utilizes the JIRA ticketing system to report, monitor, track analytics, and provide real time updates to any outages, service requests and maintenance performance of all communications services. JIRA offers a thorough view of all on-going activity on the system, and allows for measures to be taken to track and prevent future outages, manage ongoing tickets, and assure an assignment is fully completed before resolution is annotated. Ticketing Process Parent Child Ticket System (SLA Based), even if child tickets are opened and closed, ticket is not fully closed until the parent ticket is resolved. Includes Response Time SLA, Resolution SLA and able to export the data for Social We're able to report analytical data to support guaranteed response times and system health and integrity. Before An Incident Manned Monitoring of network 24/7/365 to detect instances of abnormality before they can become an issue Automated System monitors and puts out notifications of system weakening issues Each account is assigned a SME-Subject Matter Expert for routine and on-going review of the system Automated Monitoring Throughout our system, we monitor various metrics to determine if our system is in a state which would require a coordinated human response in order to resolve. Human Escalation Automatic monitoring is only part of the process. By applying human monitoring 24x7x365, we are able to trigger a coordinated incident response even if the system doesn't read it is as applicable. In all cases, a Network Operations Center employee can trigger incident responses at their own discretion or at the request of a customer and or the dedicated support team. It is our standard operating procedure to coordinate an incident response for any unplanned disruption OR degradation of service. {yf A�g Y, ra.^a rirmc ::4un>w ;er C O;m, City of Miami Beach Fle6 d Y ire RFS'20184534C Response I 40 CVAItt.riftAf1G4S Network Operations Center (NOC) Our local NOC is operated on a 24x7x365 basis and monitors our fiber rings, routers, switches and hub. To speak directly with the Network Operations Center and submit a ticket, the City can dial (855)-218-9309 opt 6. We have numerous tools that collect information from the devices in near real time. Below are the primary tools we use: SOLAR WINDS -An easy to use and reliably fast network-management tool. INTERMAPPER -An early-warning system that alerts an administrator to problems with their network servers and IP and AppleTalk networks. NETCOOL - IBM product provides functions to help maintain the highest degree of availability networks. It offers an extensive set of tools for managing and maintaining complex, multi- vendor, multi-platform networks and systems from a single point of control. It provides advanced correlation facilities to automate any network or system event and provides support for both TCP/IP and SNA networks. ALCATEL, CISCO, MOTOROLA, CALYX ELEMENT MANAGERS,An element management system manages one or more of a specific type of network elements. Typically, the EMS manages the'functions and capabilities within each NE but does not manage the traffic between different NEs in the network W I RESHARK -is a free and open-source packet analyzer. Itis used for network troubleshooting, analysis, software and communications protocol development, and education. RT TICKETING SYSTEM -Built-in-house tools -t-.,= - i �. , , . designed to document and manage events and , .� :_ S w ,: ,n ,..'VI' occurrences in the networks remotely, - � responding almost immediately to restore f , ,� services in the event of a network disruption. ' _ ' ' ' yY I, Hotwire operates three geographically distributed - - . ;> 4-; call centers-located in Ft Lauderdale, FL., Atlanta, _ -- = ,�. e' ` GA., and Philadelphia, PA. Our call centers are ( , ;w =-°'� ; staffed 24x7x365 with Hotwire employees. We do not outsource any aspect of customer service either to a US based or internationally based third party agency. Our call center metrics are unmatched in the industry. Our call center handles an average of over 35,000 calls per month with an average speed of answer that is less than 60 seconds. For the most recent 60-day period, our performance has been even better, with April 2016 Average Speed of Answer(ASA) of 40 seconds and May 2016 ASA of 30 seconds. If for some reason there is unusually high call volume, the customer has the option to input their telephone number to hold their place in the queue without having to wait on the line. We are proud to consistently hold a high ranking with the Better Business Bureau; Hotwires rating can be obtained by going to www.bbbhotwire.com. #�A tgy� ,,vvi.+o!yr rec— - l)•,-,a:ers.com City of Mimi Beech H®tv 1i e RFP 20164534C Responso t 41 CCccitzt.3CACC!AS 3. .Service Level Agreement SERVICE LEVEL AGREEMENT SERVICES AND PERFORMANCE EXPECTATIONS Network Data Service Level *Network Availability Target:99.999 *Network Latency Target:< 100 ms round trip through continuous pings with a packet size of <25kb *Packet Loss Target: <2% Response Target:4-hour priority response in the event of an outage. . I a. Service Level Coverage Boundary. This service level agreement covers the "Hotwire Network." The Hotwire Network means the infrastructure and/or facilities that are under Hotwire's direct control. The Hotwire Network excludes all Customer Premise Equipment not provided by Hotwire, telco local loops, the Internet beyond the Hotwire Network, and any other networks, servers, or components not within the Hotwire Network. To facilitate service level monitoring and verification, Hotwire maintains a test server("Test Server") at the outer boundary of each regional network All performance measurements and references to Test Server shall mean the server at the boundary of each regional network. b. Performance Verification. To ensure accurate testing, Hotwire will measure all performance verifications from the Test Server to the customer Network Interface. The customer LAN will be disconnected during the test to ensure that customer traffic does not affect the verification results. c. Network Availability. For this service level agreement, "Unavailability"shall mean the total inability to transfer data from the Network Interface to a known operational IP address of Hotwire's choice on a public network A period of Unavailability commences when a trouble ticket is opened with Hotwire Support and Hotwire confirms the Unavailability. d. Hotwire's goal is to ensure that the Hotwire Network will be available 99.99%of the time. Hotwire will measure the Network Availability Target based on the number of minutes that the Hotwire Network was Unavailable during a given calendar month. e. Network Latency. Data Services are targeted to have Network Latency of 10Oms or less within the Hotwire Network. Network Latency means the round trip packet transit time between a customer network interface and the Test Server as averaged over a 30-day period. 2 Emergency 911 Telephone Service Standards. a. Hotwire will ensure that Emergency 911 service(hereinafter, 'EE911"or successor requirement) will meet or exceed all local,state and federal requirements,including all FCC regulations. 3. Video Programming Service Standards. The technical quality of the video signal provided by Hotwire: a. TV Quality in all events, will meet or exceed the technical standards for performance of a "cable television system"contained in the regulations of the FCC set forth in 47 C.F.R. §76.605(as such term is used therein),as amended and/or restated from time to time. ;rte r.^at,:, cam un zAtor,F..on- City of Miami Beach HOW Ire• IFP 2818 453 JC Response t 42 b. Programming Changes. The Owner understands,acknowledges and agrees that Hotwire does not control the specific availability, content and quality of individual television channels that make up the bulk video channel lineup. Hotwire has the right at any time to preempt, without prior notice,specific programs and to determine what substitute programming,if any,shall be made available. Hotwire may add, delete, modify or replace individual channels with alternate channels without liability to Owner or anyone claiming through Owner, as the video lineup remains comparable in quantity and quality,and with approval by Owner, which approval shall not be unreasonably withheld,conditioned,or delayed Hotwire shall not be liable for failure to deliver any programming,which is caused,by the failure of the programmer to deliver or make such programming available to Hotwire or any other reason beyond the reasonable control of Hotwire. c. Channel Change Speed: Channel change speed shall not exceed 3 seconds between channels. 4. Service and Support Standards The Hotwire Help Desk may be contacted by city management and staff on a 24 hour/day, 7 day/week, 365 days/year basis at no charge regarding the Hotwire System and Services. Hotwire shall provide technical support services with respect to the Hotwire System as follows: a. Hotwire shall remotely monitor the functions of the system and the Services on a 24x7x365 basis. b. Hotwire shall provide a customer service telephone support line for city management 365 days per year, 7 days per week and 24 hours per day(The Help Desk). i. Hotwire shall ensure that the Help Desk is at all times appropriately staffed and managed to meet its support obligations of the Agreement. c. For purposes of this Agreement, "Tier2 Support Requests"are defined as those requests for support covering any issues with the Hotwire System or Services that are not Tier 1 Support Requests Included in Tier 2 Support Requests are all support requests relating to hardware and software relating to infrastructure and servers,and all support requests for which on-site visits are required. d. For each Tier 2 Support Request Hotwire shall: i. Assign a Ticket Number and track resolution. ii. Provide remote technical support, including remote diagnostics and assistance. 5. System Outages. Except in situations of Force Majeure conditions, with respect to the complete , loss of Services at the MDF ("Outage"), Hotwire shall respond to such outage as quickly as possible under the circumstances,but no longer than four(4)hours after notification,and restore such Services within twelve (12) hours of notification, provided that if such Services cannot reasonably be restored within such 12-hour period, Hotwire shall commence_the restoration of such Services within such 12-hour period and thereafter diligently and expeditiously proceed to restore the same. All System Outages shall be restored,subject to force majeure conditions,95% of the time, as calculated on an annual basis. In addition to other remedies available to the city under the Agreement, the city will receive an outage credit ("Outage Credit') applied to its account based on Operator's failure to Timely Cure Outages as specified above. Outage Credits are applied to.the then-current Service Fee charged to the city for the affected Service for any month as set forth in.the Agreement,and are prorated, based (� / q Oat;er,::.0)m City of Miami Beach 1 l t V V iY a RFP 20111-153-JC Response 43 ceusu13cmev; on a 30-day month, depending upon the length of the Outage, measured from Operator's receipt of the Trouble Report reporting the Outage. Length of Outage Amount of Outage Credit Less than 12 hours None 13 to 24 hours One (7)Day 24 to 48 hours Three (3) Days Over 48 hours Seven (7) Days Multiple Outage Credits are available in the event multiple Outages occur within the same calendar month. However, Owner will receive no more than one Outage Credit for any forty-eight (48) hour period beginning with the Operator's receipt of the relevant Trouble Report, even if more than one Outage occurs during that period. The maximum Outage Credit to be granted for all Outages during any month is limited to the amount of the Service Fee otherwise owing to the Operator for the Services suffering the outage for the month in which the Outage Credit is awarded. 6. System Maintenance. In order to conduct facilities maintenance and repair, Hotwire shall intentionally interrupt service only for good cause and for the shortest time possible. Hotwire shall use its best efforts to ensure that such interruptions shall occur during the least inconvenient times for subscribers, which shall be the period between 2 a.m. and 6 a.m., if practicable. Hotwire shall use best efforts to notify the city 24-hour in advance of any System Maintenance unless in an emergency or other cases in which maintenance is needed to prevent System Outages. System Maintenance shall only be performed two (2) times per quarter for each Service provided by Hotwire. 7. Reporting. Upon request from city management, provide monthly support reports to management consisting of the following: 1. Number of calls per month by Type (Tier 2). 2. Average speed of response to call. 3. Average handling time. 4. Trouble Ticket Resolution. C nt;s^sca',:Cit".cam City of Miami Beach Hetvnrire RFP 2818.453-JC Respons 1 44 ,5 Escalation Process and Chart Live support is available through Hotwire Communications Network Operations Center located in Fort Lauderdale as a 24x7x365 supervised department staffed with highly skilled network and systems engineers whose primary function is to oversee complex, heterogeneous, high availability network environments and infrastructure. The City can dial(855)-218-9309 to submit a ticket. The Hotwire Communications Support Team will first work to triage the reported deficiency over the telephone with the Participating City employee. Hotwire Communications'equipment enables remote access for necessary configuration and updates;it also provides local wireless access for onsite configuration and troubleshooting and ensures the System can be remotely updated with future software improvements On Site Option-Any onsite support service provided after initial installation, deployment and training will be billed per incident based on time and materials Network Operations Center Escalation Team Ticketing email i! t 855-218-9309 Opt 6 Client Success Specialist CityofMiamiBeachsupport@hotwirecommunication.com � Qais Hassanzada. Bruno Fernandes Tier 1 Director of Network Operations Center 754-900-7832 qhassanzada@hotwiremail.com bfernandes@hotwiremail.com Jeffrey Lawson - Sr.Director of Engineering and Karla Thatcher 1 Alex Bravo ! Network Operations Director of Public Relations,Events& I Tier 2 Director of Media&Institutional Sales { jlawson@hotwiremail.com Media alexbravo@hotwiremail.com i karla.thatcher@hotwiremail.com I, Emanuele Jones VP of Engineering t Tier 3 emanuele.jones@hotwiremail.com _ I Kristin Karp I Tier 4 CEO KristinKarp@hotwiremail.com (786)508-4886 C/18 COM City of Miami Beach HOW Ire RFP 2018-163-JC Response 45 CLSCAIVK]TILNS • 3.6 Process for Adding, Deleting, or Modifying Network Services Part of our white glove service and in order to provide city of Miami Beach with exceptional experience we will dedicate an account manager to ensure prompt response, intimate acquaintance with your unique services,products and processes. • We ensure regular and consistent contact • Proactive updates and satisfaction checks • Builds relationship for a personal touch to give you confidence • One call resolution with appropriate escalation level • 24x7x365 portal with instant access to account services for information, assistance and feedback Contact The City of Miami Beach will be assigned a Client Success Specialist/Account Manager to assist with any matters concerning adding/deleting or modifying network services. The dedicated Account Manager can be reached by the City point of contact on their direct dial phone number toenterthe order or modification desired. Customer Relationship Management Platform The Client Success Specialist will create an order/modification/deletion of service request through the Customer Relationship Management(CRM)platform, Salesforce. The order will contain the key components of the City's primary contact and a log of previous City orders. Evaluation &Approval Method The order is than evaluated by management for approval. Renewal or Amendment to terms of agreement are based upon the request. Hotwire Communications can provide a timeline after receiving the request and upon completing a full evaluation regarding the scope of work for installation of new services implementation will than commence based on them City's request. Implementation or Deletion of Service • The service order or renewed master service agreement is than reviewed and signed by the City prior to order of equipment. The scheduled delivery and installation of modified network services will be determined at the time of final negotiations. A technician is than scheduled for installation of service if deemed necessary to complete the request. If not, the request will be completed remotely. ' I • . i I li www notvj-ecom-nn-sat cns,.com City of Miami Beach Hetvvire RFP 2018453-JC Response i 46 ..,UN;«;C/<5 .3.7 Billing Format Hotwire Communications uses Amdocs' SrimartPack system the global leader in customer experience solutions. The SmartPack platform provides a comprehensive billing solution with extreme flexibility and adaptability for easing convergence and synergy with existing customer databases. Our APIs, Application Programming Interface, enable quick integration with additional and existing systems. An API is code that governs how one application can communicate and interact with another application. This enhanced friendly system offers scalable billing in a rapid development model. Key features of the customer management programming. • Create new services, delete services, added and upgraded services applied within hours, not days. • Enable strategies that monitor and report on usage and volume • Provide superior customer support experience with a 360 degree view of each location/site customer • Access to comprehensive reporting and intelligence based on site activities and locations Location Attendance .:14t ; �, 4:674.7 Billing Management chedrite4Ntac e = Resor cels to[€e w � j Booking � .' Management Reports 444 .a ro +do- r s8i8 tis 1C9k'. . Eir< aj eye C3 timi e ` °Customer Servic 4"&tF: Y F` Survey � Optimtatron 14.1 ETA cOm Chit of Miami Beach He tWare RFP 2O 8- 53 JC Response 47 — CrtIVVI3CASIVa3 3.8 Dynamically Allocated Service Hotwire Communications will be designing a dedicated fiber optic network for the City of Miami Beach. The infrastructure of the fiber optics network will be built by Hotwire Communications but will be owned by the City of Miami Beach. The network will be capable of providing the requested bandwidth and an interconnecting network supporting facilities . designated by the City. Bandwidth will be able to be dynamically allocated or shared among multiple users at one facility. • Hotwire can provide switches at each location with 10 additional ports for greater capacity and the area can be provided with burstable bandwidth from our Network Operational Center (NOC) in Fort Lauderdale. The request for any additional bandwidth and ports must be made with proper notice, so that Hotwire can ensure that all the needs of the City are met. While all efforts will be made to meet the request on time, if proper notice is not given, Hotwire Communications cannot guarantee the delivery of the increased services at the requested dates and times.Additional costs may apply based on the parameters of the request. • '' !,,,, -.-iii.:.� .1` {s i' x C -, ''y' Way ,1 ' I. � ,''':"':"- in ,._ ., _. ,,, _. , ,,,..„....... _ , -0 "' -1'-- 7. 1-::-- : ''' ' ' .'.)-'4t42, -.; -.-":"-i;',-,.?,et .7,,%;:','-'44 ,- . ___'..m., •- -- - _ - -- -~ter AI% q i ti l� j. .t''.,rte ' iy1---4 moi. -r . ,f ''t ;;t,',,--',14;1-'-,-1";: -- y :4,.':,W1',..711.2:444„, k�� Ek � .! q �� f4.f."-1,:v...j^.r�.�"�,t. + ' � � ASXR a4°" ' ,* , X , `i • R �, 10.3 1., „ w •A� N ,�kr4,,'.J` gw e' i} X� .t 1 I ,d1 ka .F may P m :3.:-..-.„--_-.,-, . v . -- �_ - t a.¢ . :72 l'a ..11-'1-:' .-:"'47:1:7..._......'''' +i r � $, s.# ��;;�= z"r .'#i'�'�j' ; ;17 � 11 -- tr}1 a..'ra'..`•-�� i „,,,vv,,-.,ov ecommun.a t;cns.:,n- City of Miami Beach RFP 2018.153-JC Response 1 48 3.9 Billing Processes Billing Format: Electronic billing and payment processing as well as printed formats are available based on cities preferences. We endeavor to build a contextualized experience based on end- user needs: • Dynamic View of Services: Bill can present only the appropriate services for the customer's order. ■ Customer Specific Charges: configuration controls and pricing rules along with combination of services and applicable discounts developed 'to be reflected on invoice/bill ■ Device Type: bill can be itemized as granularly as required including associated equipment types and qualified services per location and can be rolled up to one account for easy payment or separated by location depending on city's preference with no limitation on number of locations or devices on an individual bill. Billing Cycles: The Amdocs system can enable automatic billing of a master account with no limitation on number of locations or devices on an individual bill. Configurable billing Structures govern number of sites to bill: • Once (by monthly amount) i • Number of actual sites with service, • Number of active sites • Number of newly installed unites plus active sites - I Reports: The Amdocs SmartPack system can create management reports on status and activity.Amdocs system is configured to anticipate future needs andHotwire administrators can make changes without the intervention of the Amdocs team. The City will be provided with an ad hoc reporting tool that will be generated by our Amdocs systems either on paper or electronically. The information on the reports can be based on the account's need for certain information on the report. The training of the staff to access and get these reports will be done by our Hotwire Communications employees. Existing Operational and ad hoc reports can be configured to output into letter, emails, lists, filed and adjustment batches. { ^c,r-ecoT nun,,. t.one.con^ city of Miami Beach Fletwire-v t1 a RFP 2018$53«JC Response 1 49 G3ttl MXh^GMS • 3. 10 Waivers for Installation Hotwire Communications is a certified State of Florida Franchise holder that provides the telecommunications, new services and subsequent installations over the life of the contract to the City of Miami Beach without the use of waivers for installation. Hotwire being a CLEC and Cable TV authority within the State of Florida allows for no need to use any existing carrier services being used within the proposed area of the implementation. ---)re4P-;=;-4,9, t" ars .!_:?4,V,?;r -- a .„,v _+s_ 'n" W. •I. S r • 3 t 1fSio, ,, - _ -4.:. = _ _ i)t . , -., lba , ,., 5. 11 -, ! Brpartmettt,of bier (Certificate of jrgl gl --SP (C ! 4'4 1 certify that Hotwire Communications LLC identification number"cyo7-CCCS issued on ilk - - 7102/22007,is hereby granted authority.to provide cable and/or video service in the fire foltcwring service area{s)as amendedOn ei22 201! ,: 1 Service areas are described in the attached true and correct copy of tate;document. t further certify that authority to construct,maintaineand operate rac titles through,upon,. '!_ over,and under arty.public right-of-way or waters,subject to;:he apclicabte y-cv rnmenta'Petr ng or aut crrzatfrom icn the board of Trustees cf the ruiInternal • !, improv€rtent Trus Euro,is hereby granted " 4 111 - - Thi grant of autttonty is subject to lawJfuloperation of the cable or video service by the ! appr'xancor its successor in interest. t '. gra -Gruen under my hand and the Great Seat of r- +!_ t e State of Ftorda,at Tallahassee,the t ! Cacitot this the T my Third day of .. • Septernber2015 ,_ i� !_ apa ti-vaz r_ . 3 , .5 - -1'4,. ..ii *44 •'...- �Fa�r.:4'• u Plata r !- +_i era'EQiz:tl-rr, Srs:eta of tate fa. 11111/• w. . , • • • •• i v•:` •:m••�i • t • t • •`i { • • • •, _•,�t�. �r ---:- i.,.. ``..•�• s,.—.." 4 -.— om •' r a r t 1 a,,,,,r }y`�1�' , ,o,„.-„Q„ n Wa:,ns.con- City,of Miami Beach H® Si V ire RFP 2018453-JC Response ' 50 CGN•1U:E3CA':G'b 3. 77 Number of Yearly Outages Network outage refers to the loss of network connectivity to external resources, including routers, switches, and transport facilities, due to the following circumstances: Complete or partial failure of hardware and software components. The following two graphs provided by SolarWindsTM Network Performance Monitoring Service demonstrates the competency of Hotwire Communications'core network feed between major data hosting sites servicing our customers throughout South East Florida. The graphs show uptime of network traffic feeds from each site to the Hotwire Data and Colocation Center at the company headquarters in Fort Lauderdale, Florida over a period of time ranging from September 2017 to the present month of July 2018. • Equinix Colocation Data Center/NOTA, NAP of the Americas USA International Business Exchange is home of the primary network exchange between the United States and Latin America located in Downtown Miami, USA. Equinix/NAP Service Uptime & Bandwidth Utilization Aug 21 2017,12:07 pm-Mar 24 2018.7:06 am ZOOM 1..1h 1.12111 .4111 • 15.0 Gbps1_.._!._...__........._......._.-........._._..._...._._...._.........._..............._...._..............__...,..........._......................,......_..........................._......................__........._...._......_............._....................._,...._........._......_........._.__......_................_..........; i i 12.5 Gbps..;.......i E................................................................................................................_.............................................................................................................................................................................................,.............._....................................... I I _ _. 0 10.OGbps.l I,��Ifll._ ,'i..._ ..._....F �_ w 1 r,I I,'i 1 1 I t1`II r i '! 1 . 7.5 Gbps I Aill(I) l II' ,4 I i ih�r i1� ) i'- �I �l -� ....)i 11 I)� �j+1 'i 1 I ill ,li,l l ' ,ill'' (` ' ' 111+ , , rll �►' I I 1 I iii i 1 ,4 , ) ,I i i ll i!I I 1 ,l,r{ I i 1, 1 ,, II 11, 1r, {',ij��I, 11,iI'. 1 )1 I; ' (1 )I{{ 1' { , (I, I.I 1 iIIIII;Til iilli �,11l11, )1 i{I! II Il I I,ll=1 III)),I5.0 Gbps_al �IIIIII' 1 i {` r 1) 1 I l 1 (..I IIi II,I:)ril"I I,'iI 11 f'1�f ` I I ; II� ) {i I) ')1 •' 141 li. Ji I I i i; { i i)( i i''li it�11( I li i! r I It , lir I.lrl'i�l�lllil i' I�I ii i 5I(({F 1,I ) �t •1 I ;{: R i 1 1 ,!it i ri. { r 1!'1 i�' itt'4i1!��lir li,iii i iii``t t, i�, ,II,,, I cII ) � ,,4� � .� �,r,i�iil ,.�r�i1- ll1�� 11�1 I,1 )�Iii ,ll��1lli41� �I ,lit 5-10 r , �:' , 1� I 1 +i I iI yi ; i, .l(+, �, rU ,411 1:1, I ,I , ,I',r ) , I c :1' 2.5 Gbps ,� 1li l+ Ili; l + II! 1 1,,,l i.,�. 1 ! t�l� ,� �� , 111�4(u1 I)1 , I i 1 Ii,!II111,1 )1 i li(I. I I 4((4 Il ,.1:(f , , ., ri, niil iii 1i.4Fi+ ri11l li.. rII[NIgr, , i; i �E I r i 4 , 1 •;,� tt, i I f, I 1 i1I I IIi , l , 1 111 i91 1Yet1, 1 11 '1140111R)+' Ij li )'' {' IL Ii )� Ill�,�111i)i' {lj�'I i�{I� 1(,)lil)11��1,1I I�(iQII!(II{,,I{I,I la,,i,nliii lji+l4 lel Ilil,,l II!,1'!�f i 'lilj i j I I I ,�4 1 { 1' it I I I ,r i' y f' ,. ' ' if1111mttJr�rR�Rii u + 1 ObPs.a; — _�>_ Sep'17 Oct'17 Nov'17 • Dec'17 Jan IS Feb'IS Mar.1S . I ��, Y :,,,nvi ^a�. ✓.haaaramun:wa:ons.cam City of MiamiBe.ach H®tvi e RFP 2018.153-JC Response 1 51 CCelt-.ICttK:VS • • Host.net/365 Data Center in Fort Lauderdale, Florida provides Internet MPLS and Layer 2 solutions to customers across metropolitan regions in North America and parts of Europe. Host.net Service Uptime & Bandwitdth Utilization • Aug 30 2017,1:33 pm•Mar 21 2018,3:44 pm .1 Zoom I,lb.:11211.24h • • 10.0 Gbps I 1,41 • •111, ! 0 75 Gaps 1.1,14 z 0 , v ' '1 •111 I 1.1 I 1,1 1101111;1'1,i Filki!I I il;r14111 1111 co 5,0 Gbps Ii1 , !1.41111,,1; 114, It 41PIII1 11;;I",1,";---1-1-11-1•1— 111.1 I- ! 1 41' si if 11. i e 01,11 ;1 ',1,41i,101111;111 11 't i : 141 ; Lic.11,1tifilli{' i.11;r,411 . 11,?Id '• I. 1• iiiy411 ii.).!ilObliiittj 111111111 „11 • I 1111111 ji441 FC1,a'11 20)(W;1,7;11r1;1.+••,1, 11,-r, lottlith V4,14;1111 041 All • 1, rt,1, ill, 1:•2 w , lit IT( ic 25 CbPs :t• ill i;i11 1•I I ' II ili•I 101111,11,0 1/111'' II • t • I till „ • ,1; ; • • • ; ;; 404114N44414+143monfiffililli • Sep'17 Oct'17 Nov*17 Dec'17 Jan'18 Feb'18 Mar'.18 • • s, • ,,,,,,,,Poi.hciwirecrJrnrrionicz:VJens.c.orn City of Miami Beach Hetwire RFP 2018-153-JC Response 52 0.118.TiXEICV3 The following graph is provided by CACTI TM, a web-based network monitoring and graphing tool designed as.a front end application for the open-source, industry-standard data logging tool RRDtool storage. It demonstrates the competency of Hotwire Communications' network "uptime"on two redundant circuits carrying popular Netflix traffic to customers. The Hotwire Technology Center's 24/7/365 Data Center houses Netflix Servers allowing us to directly connect rather than receiving vast amounts of content from a third-party distribution center. Netflix movies and TV Shows are hosted on these servers and transported to customers via our network Since participating in the Netflix ISP (Internet Service Provider) Speed Index, Hotwire Communications has ranked number one in prime time Netflix performance. Netflix Service Uptime Bandwidth Utilization 6.0 Ga • ! ... ._.. .. 1„ 5.0 G ' i 4,a G ..{ � r a� + 4,i,?y 6 ' u 2 00 , � ° "� � � • ' Sc. Oct. Kot Dec 37,n Fcb liar Apr May Ju ' Fran 2017/09/07 02:11:21 To 2018/07/02 11:18:31 0 Inbound Current: 4.33 G Average: 4.03 G Vzxinun: 6.08 G 0 Outbound Current: 369.15 M Average: 311.61 M Faxirurz: 855.93 M Yearly(1 Day Average) Netflix Service Uptime & Bandwith Utilization 4. • v 6 0 Gti wy tk ga gs 1.0 G ftwg 1407' t'+ 0 4 tfr Cc: Kay Dac )an Fcb ttar Apr Kat Jun Fran 2017/09/22 08:27:50 To 2018/07/01 16:58:38 Q Inbound Current: 4.80 G Average: 3.89 G F, xinun: 5.91 G ® Outbound Current 226.28 4 Average: 274.32 [1 ; xinun: 668.50 I Yearly(1 Day Average) ' I / }1 n�Y ,,wr.^c°,rsr ;Yrmut^;ca<c+,s.com City of Miami Beach Hetwire Y i e RFP 2018-153-JC Response ? 53 ecaszuv;GPM 3. 72 Contingency Plan Each of the counties within Hotwire Communications Region has an Office of Emergency Management. During a major emergency the Office of Emergency Management operates an Emergency Operations Center(EOC), staffed with representatives of police, fire, county government, public utilities, and other vital agencies. The EOC serves as coordinating point for emergency activities within the county. Additionally, the County EOC coordinates emergency requirements with the state EOC and the federal government. If a natural disaster occurs, the protocol for Hotwire Communications is to synchronize with the EOC to make certain that our customers are safe and will keep their connection. If a problem occurs the proper measures are taken to expedite help to get the customer connected. At Hotwire Communications, our company is prepared to keep`the City connected in the event of a tropical storm or hurricane with live support availability to the Network Operations Center 24x7x365. The Network Operating Center is a supervised department staffed with highly skilled network and systems engineers whose primary function is to oversee complex, heterogeneous, high availability network environments and infrastructure. The City can dial (855)-218-9309 to submit a ticket for assistance. Hotwire has fully operational call centers in Atlanta, GA and Philadelphia, PA outside of the South Florida area, so that customer calls will seamlessly flow through to those offices should there be any unexpected service loss within our Fort Lauderdale facility. The City's questions and concerns will continue to be answered by a fully trained Hotwire Communications employee. According to our protocols that in the event of a loss of power, our Fision Fiber Optics'teams will be working with local utility professionals directed by the EOC to make sure the City's service remains connected once power is restored. If the City has power, but notice a service interruption, our team of engineers will be monitoring customer status and recovery technicians are on standby to restore the connection as soon as it is safe to do so. Our core network is built by self-healing ring architecture. We have carrier redundant connections and peering points homed from multi homes data center facilities spread out throughout the Miami-Dade/Broward area for high availability. Our voice core is geo - redundant with switches located in multiple facilities utilizing both direct carrier interconnections in or near the city as well as OTT(Over the'Top Connection). Video feeds are also geo redundant with multiple acquisition points. All fully redundant critical data center facilities have a minimum of N+1 Power redundancy(BBU/Generator) as well as HVAC and diverse points of entry for network access. The Hotwire 100%fiber optics network was built with Florida's unique weather challenges in mind. Fiber optics lines are immune to electricity and the redundancy process reduces the likelihood of any network related issues. Hotwire Communications operates from a secure category 5 proof facilities, the Hotwire Technology Center which provides redundancy for the network as well as an infrastructure to support customer service as well. CT,.-COM City of Miami Beach ' } UtV1i1 'e RFP 201t3453-JC Response 1 54 3. 73 Project Plan & Timeline Scope of Sourced Work Once the Agreement is awarded to Hotwire Communications, the project plan will be to first meet with the City of Miami Beach and the IT Department to ensure full comprehension of deliverables and scheduling are in accord. This will include reviewing the inside plant(ISP) requirements at each location to verify successful deployment of equipment/services and validate conditions are adequate for such. During this meeting, existing conduit pathways into each facility will be reviewed and verified. If fiber diversity/redundancy is desired at any of the sites, the scope and pricing for the added diversity/redundancy will be provided for the City's review and approval. Designs for the building ISP work will then be produced and submitted accordingly to the City via building permit application (if applicable). Design and Survey • During this period of time, Hotwire will also conduct outside plant(OSP) surveys to install fiber infrastructure in the City's right- of- ways (ROWs) which will be done on a location by location basis. From these surveys, Hotwire will produce engineering drawings that will determine best routes to install the fiber in the ROWs working with all authorities having jurisdiction (AHJs) including City of Miami Beach, FDOT, DEP,ACOE, etc.. These drawings once completed will be submitted for approval to the proper AHJ. Any insurance obligations will be provided accordingly naming the policy holder and any additional insured as per AHJ's requirements. Pre-Construction Upon approval of the permits, Hotwire will then submit maintenance of traffic (MOT) details for sideway closings, lane closures, and any traffic related issues to appropriate AHJ for approval. At the same time, Hotwire will contact Sunshine 817 to contact the appropriate utilities to locate their underground services based on Hotwire's approved excavation plan to determine clear or conflict of utilities. Any conflicts will be addressed and Hotwire will work with that utility to ensure no damages will occur to their facilities. Also within this time frame and before any work begins, Hotwire will do pre-construction meetings with each AHJ to confirm the scope of work(SOW) is consistent with the approved permitted drawings. Construction & Implementation of Service Due the nature of the project and size, Hotwire and the City of Miami Beach will determine if phase construction should be applied dividing the SOW into quadrants. If so, planning will be implemented based on agreeable terms with both parties. Once this is finalized, the OSP construction process will commence which will include the actual plant construction, splicing, activation and full restoration to same or better condition than original. As-built mark ups will be produced that will include the actual infrastructure deployment of the facilities and directional bore logs, profile drawings with depths as applicable. These documents will be used to close out all permits with the AHJs once they have accepted the field conditions post installation. The final estimated timeline from receiving the agreement to completion is just under 11 months. ��{{.t �tY City of Miami Beech H®L V V 11 a RFP 2018-953-Jc Response i 55 COMUL.VCAT1C45 3. 74 Points of Presence (POPS) The locations and devices that our network is currently setup within the City limits of Miami Beach are shown on the list below. It is organized from southernmost to northernmost locations; Location:Apogee South Beach Address:800 South Pointe Dr., Miami Beach, FL 33739 Device(s): Cisco ASR9006 Location: 1 Hotel South Beach Address:2341 Collins Ave, Miami Beach, FL 33139 Device(s): Cisco ASR9006 Location:Fontainebleau Miami Beach Address:4441 Collins Ave, Miami Beach, FL 33140 Device(s): Cisco ASR9006 (Two) Faena Hotel Miami Beach Address:3207 Collins Ave, Miami Beach, FL 33140 Device(s): Cisco ASR9006(Two) Carillon Miami Wellness Resort Address: 6801 Collins Ave, Miami Beach, FL 33141 Device(s): Cisco ASR9006 • • • • � z.noiu rc;commun c8;e:iv.c:>m City of Miami Beach HV I}.Y v i e RFP 2O184534C Response 1 56 tXYW t:'sCiinagS 3. 15 Policies & Procedures for Security of Physical Virtual Circuits Hotwire Communications has been providing security through fiber optics services for 16 years, since the company's inception in 2002. For every deployment of telecommunications equipment that the company must execute to provide services to communities across the nation, certain measures for security must be taken. On-site equipment like head ends, ONT's, servers and other data transmittal machinery must be secured in order to prevent a significant outage of services via occurrences such as theft or destruction of property. On-site equipment is protected by electronic locks that require individual access cards given only to certain individuals who have passed pre-screening security procedures before authorized access is granted. Headend's are also secured with CCTV monitoring, capturing footage 24x7x365 to prevent and deter theft of high value equipment and to assist police in the event of unauthorized access. The fiber that Hotwire installs in the ground to connect the network is surrounded by a protective binding which prevents from unauthorized remote access of the network. The HTC features 24x7x365 on-site staff CCTV Surveillance with digital storage for the perimeter and interior, and key card access. Additional security features of the facility include recorded "in and out"logs, man-traps, and a secure loading dock for customers to bring in equipment. Security of Network Hotwire Communications deploys an all-inclusive security portal that monitors your traffic 24/7 x 365. Our state of the art defense solution analyzes and learns your data traffic's genetic code, enabling us to identify anomalies that may pose a threat to your network security. This early detection allows us to block or scrub malicious data that can potentially overwhelm your servers and exhaust your network resources. By continuously maintaining the flow of legitimate traffic,your robust Fision Fiber Optic Network is protected against intruders and unauthorized activities before they reach and affect your business. An encryption can be added on to network if the City requests it Hotwire would work with the City IT department to ensure that the encryption fulfills all the security needs of Miami Beach. • Monitoring that gains intelligence of your data traffic patterns and identifies threats • Early detection and warning systems enable proactive blocking of malicious traffic • Resources and Service Personnel with security experience across multiple industries • Proactive vs Reactive approach protects network against intrusion and unsanctioned activity • Experience managing and preventing cyber hacking tactics s including TCP Layer 7 and Volumetric attacks wev,.^c rireco:mmur.c�tonsCity of Miami Beach H®tvvire RFP 2018453-.JC Rosponse 57 3. 16 Manufacturei Name and Model Engineering proposes utilizing the following certified network equipment for the proposed communication network: :I iti wasT :., i ; i101,,i-t„j• fir-. I Z4 tf r� r sc Cisco ASR 9000 Series Router or • Cisco ASR 920 Router or its equivalent. • its equivalent. l . t .fh41 -�k I3� I TSI - ' -. t ,X Cisco Nexus switches or its equivalent. Cisco 2960x catalyst switches or its equivalent. 77Packet Prioritization Hotwire Communications will provide layer 2 access to the full bandwidth allocated to each site. For this product, Hotwire Communications has no pre-set tiers or service plans. Hotwire Communications will honor industry standard QoS markings and traffic shaping policies as requested by client. Hotwire Communications Engineering Team will work with the City to design and implement best practice QoS tools and techniques as needed. Due to the speed of the Hotwire network the need for prioritization is not necessary to move data throughout the network. The use of a fiber optic network allows for faster speeds which in turn allows for more data to be moved without any congestion in the network The need to have different levels of prioritization for collections of information'and data wouldn't be required because the information would be able to flow smoothly with an abundance of space and speed to do so. ;,,w,,,,io:v, e.',:,T7 k,^;ca CT,:COM City of Miami Beach Hotwire RFP 20-1845344 Response ' 58 • 3. 18 Access Speeds & Network Protocols The current and planned access speeds for the bandwidth deployment to the City of Miami Beach will be a 100 Gigabit data connection. This bandwidth will encompass direct Internet access points at each location requested by'the City, interconnected into a single network All buildings and locations added onto the network will be able to seamlessly transfer data from one point to the next, all across a secure fiber optics connection. Protocols for all network engineering will be selected based on which will enable the best practices and implementation into the City. The strength of a network derives from its ability to easily communicate with other devices, especially at points where the public will be able to access it. Simultaneously, the network must be secure. As multiple devices easily access the network, they cannot be able to invade, overtake or harvest potentially sensitive information. The solution is an acceptance of all applicable protocols across a system that monitors and prevents harmful cyber activity from occurring. The longevity of this network is based on the usage and maintenance of it. Hotwire Communications will handle the service and maintenance of all components of the network, assuring serviceability throughout the duration of the contract, regardless of what tier of service the City ultimately selects. Upon contract expiration, ownership of the network will be turned over to the City and the long term viability of the network will be dependent upon the City's efforts to provide and maintain the integrity of the network. • • • • • ' I viww.^otwi-ecomm,,,n a.cem City of Miami Beach H®tvvire R,FP 2018.153-JC Response I 59 c ue",f:CMcaa 3. 19 Billing Platform Interface with Munis ERP System Our Amdocs SmartPack billing platform has open API, which allows the owner of a network-accessible service to give universal access to consumers of that service..An open API allows for seamless communication between systems thus a great amount of j flexibility allowing our Information Technology team to work with city personnel to , understand the interface requirements with the Munis ERP system and determine the best approach to build synergies. Selected for its responsiveness to an evolving marketplace, the Amdocs SmartPack system: • Supports industry best•practices. • Enables new services to be quickly created in response to changing business needs. • Enables awareness of productivity and performance through reporting. Amdocs Smartpack Addressing Service Provider Challenges 1 E2ECusforner Support Architected for Flexibility Customer Relationship Management Fast&Predictable ,......_•.,........T: �3 C�tomer Service Management Processing; 1 30 Customer Profile Management Business Process Customer Financial Management Management t * Loyalty Program Simple&Easy-to-Use APfs aft /`;, Quote Server +g :r� • '�ir3 Entenprls Revenue Realization .A''q i' '.• 1 u„ cl Telco .r�£ , Amdocs Media F Subscription Billing '. Smartpack s ; Utilities Usage&Event-Based Billing t �{ .tt eCamrr ce Cross-Product Packaging&Bundling l \ \,\\ v Retail ,� ,, .r Financial Services `'• `yam Supports Master Complexity *. ', t o 'SAP ABY fie R!. fd Business Model Multiple Contracts # 'q. r r a-r t a °{.) e. Line of Business Celrplpc Hierarchies ' .:e Pa Bulk Operations e ,t,,,_11 Payment Type Usage Consolidation r Billing Type Multiple Currencies&Language 5r?rvioe Type ^w,,-,v ot,1 ::mmui,.cai€0 C m City of Miami Beach HetVV'i'E'' RFP 2016-153,1C,JG Response i 60 i ._. - 3.20 Gantt chart 0 1 Tsai Ifni 9ar4 cult= rmvs 'Feat! 1=5,33 !Tad U.19 .San 4i's .., Alyy,17,13 !/y6413 ' na4,39 r4;77.9 _ Igda:C9 _I1141„1 I 10 'masa 15 1917i7d.If 8 SI_Sine.rity yi/Is sIFATI1frfa FS,S19 Y LL' LiLLILr Y/1 113l 1 5 tliriblti:=1I.11.1.1_Ci'LF_ISiSVILIIIIIILLS_LAII ' 1 day Molt7119•Mon1119 ...-.......i. i .1 i 91''' yagereSEeoltad 16-1 meIRILS To OM tit , _J 3 i I Review C•theraties 1 day Vied 1/3/19 Wed 1/3/93 . A 1 :e . Feld Rove/USW/ 10days .Thu9113/t9,Wid4.016 ----F..........-,....../ -.6' y" ..—. ____' 5 , a' Fa9d guar/052 SOW 15 days Tau 1013:Wad 2//3/19 I,....6 1 I snextere Cep Fen1CISP/139 20 dap Thu Zngi9 Wed 3/13/L9 7 1 ad Consamalits Ca1/3 FEOTDEP,ACOE3 days :Thu 3/1A/19 Mai3/!9119. . r L a i :e, Saturii 7armiii9gra2 Apo 5 days Toe 3/14/13 V810/44119 1 9 1 Conran CM 6 'Is The 3125/19,Wad-3/27/19 • [so I .4' SelestC=acor 2 dap ,Thu 3/29119 Fri 30119 I 1.1 1 9e P.ecane Panat Approvals 60days Mon OM 4(16/22/1.4 L12 I I -%bet MOTs 6 -al Moo 5/24/13 Mon 7/1/19 i 13 f le Schedda pre-r..n wit Mils 10days Tad 7/2/19.Mcn7/15/19 14 1 Ye Schdvle811 wily:zeds 10days Tue 7/1E49 M07125419 • Ils 31' ISP Radirdanny nasal(lanprobla) 60 days Tue 7/39/19 Mtn 10/71/15 16 i ;I' 0$8 Consuagnon 120 days ',Tun MGM 9/0$111/2/20 ' L!7 4 -;/' 914a/ 5 dPiS 'Tug 10/72/19 Men lining " !181 ;e fatten Malays 'Tie 1/11a0 Men Willi I-----i • .15 1 :e iSP Instal:Oen per tatation 45 clays lue7/30/19 Mon 3130119 I 20-1 e• -Rwandan 10 days 'Toe 13/12119 idea 22/9/13 (Graph continued) . 0 1 iTaat 1TIsk name 0tdadon glar: ignkly ..ata.10,19 1Mir:7,19 afaL24 15 1 atat 'li Ar U9 !Jr::Vs l9x209 10 fMOO i '513111-5.1ra 1,1 Iv!T;4 1 3 1.3 las!7 1a/i 711 1ii 5 I/a II3,211,T LEI 313 119_0/LT ISI 5.51141LX.,,y1L5 i S 111,328111.15 I 5 al i.Y 13117 I/ JJ I '5brt Date 1.day Men 1/7119 4.1nn 1/7119. 2 I / keemam becned 1 chy Tut 1/8/19 Tia1/8/19 • . 3 I se Review geihdab1es .1day .Wed 119119'Wed 115/1 A 9 fiedginvey19 9:48 10days Thu 1/1/1.3:Wel1123119 5 I .4' geld:any 0950W 15 days Thu 1/24/19 y0E12/130 6 1 :0 gaginegnna Ddgn Fed 0.9/154 20 days Thu 2/14/15 Wed9/13/19."'"—"-a...............4 7....,„.,......„..........., 7 I i Contact Ails COMB,POOT,09,8043 days Thu 4/11.119 Mon 3/2/19 . 8 I 1 Wand Permit 54/0SP App 5 days Tae3/19/19 /dna 3/73/19 58...........a.aZZ=01 3 I Careful ails 2 days Tue.:0E49 Wei V27/19 Z.=1 10 :..lect Cantiacaar 12 daYs •Tho 4/20!3I (' e.'7....7.9-1 . ' 7111 /e Redeive Permit awards 60days Mod 11/1119 RI 6/21/19 IT I uland MOTs .6 days Ann 5/24/19 Mcn 7/1/19 ' • i 16 1 af' 3chede pecan wed:Alis lidays Tao 7/2/19 Mcn 7/15/19 14 I ".? :5Fileilie Ma/7 i003tei •1041 ;rue 7/16/19 9/ 1/19/59 , 13; -t ISP RedundancOntal liap6able)7g9 days Tua7/30/19 Ma 10/21/15 I . . II: I 059 Cora-moth 120 days 'Too 71ling V1/13/2G 15 days Tue10/71h1S Mon 11/11/15 716- .01 Athation 1048 Tle Wang Men 1/27/20 i , a 'I t5P,stagatIon perfocation 45 days Tun 7/30/3 Men3/54/14 . ' la I iistorce 2.0 days Tie tilling Mon:219/19 1 , — _ Task ' IZEZE51 External Milestone ManuallSummary Roilup -04.--;==zulammi Split •..„,....,..w.iii InactiveTask i ManualSummary ramigasiaisoiv ' Project:MD RFP R1 Gantt.mpp Milestone . • Inactive Milestone v Start-:only E. Date:.Fri 6/15/18 Summary ilm===="=9 Inactive Summary 7-•:--=----.-----11-j. Finisli-only 3 Project Summary . '7.v— •Manual Task ,--Esliti:7 " -' Deadline L. External Tasks -4•Vi,--,WoTtr•I Duration-only .5s... -„.-;,•-.,1;:,--4:.,•;:-.4-,..,,. Progress i. . • w‘,,,,,,,v.hotMrecomrnw-:Ication com , City of Miami Beach Hotwire RF,20/3-'153-JC Response f 61 Cit.Ife.iii,CAVVIS • . 9 TA IreikTe ` :ic- "a: 'red) elAg3,1 405,2 1 2219 say39,9 ft,3,!'2 Z14 ln91 4'1115.9 ' 0 blade ,. S,f9 T'K:T_F f S S7+F W TiYIS 5' 'T`verF SIS SWWT U t F S s'si_i''9.1ar 3!SiAt.1,i TF-S SA.7 TeN TIF.S+SiM T:VV T F 1 t• Stang lday It:1I 9 Ya71j7i19 2 I Aireir.erammtg 2da3 ton WO Tue1r2/19 . 3 ; 1 Reraees 1day We111419 Wed b4/19 _. e L. F4FSurvey95CW 10 nays riany1C413 Wed 1M19 7 ' FidSurre9OS?KW 15# 701/24/4 Vied 1113/14 , 6 at ErgireeringO: aFerd09(& 20 days T1u711419 Wed3i13/14 i 7 : it ContadANs1114„9,CFP,ACa1E3ts Th 1991•Mon 3/13119 E $YbntPamit14109,1Sp 3days L;e9/15/5 MITM2i5/19 • i—^ 9 Cordinn Es 2ttis 12414E/19 Wed3/27/19 1 10 1 'Select Cpntastcr Ztf--ys Thu 3f11119 Fii3/29/19 ' , A ar ReceiveRecsA royals 60tys %be 1J19 ni6/ZU9 ..— —, . .- -, — , ,• x- u I 5n6mit%Vs ..6 days SraaUr24/79Man7i1/L , '3: I $dedJepre-cat5334U 10 bis 147/2,119 Mcn7/I5(19 ;7 ;r' Setednie811u /isaas 10oi-,s Joe 71114129 Man i/29/19 '15 at ISPRadundanc/inir.9iTFaepbttei 40 days T&3j30/19 Mas1017•'11! ,36'; I 09 Censtrurki 120ays 11,2 AN Mon 1/13/10 17, I Splicing 15da4 i14W4721LMon 11/11/12 r 14 it Activation 10days Te!/I4120,4 U17/10 - i9 i 1 ISP insflatopent= 45days Tun 7/X1.4 Man4y30/19 10 i it Restoration ' 20 days- lie 11/1Xr9Man1y9/19 (Graph continued) ID Tisk ;Tistrine Die ;Slat Vck 11.n3,'9 - nal i2 :0719 741.3 1L2 -53,'20 PF4113 P 43j'9 ,A,e+F;.i _fj `we? i - S n*il'BIT FSS SIM.T',V4iTiF'S'SIY;T'1ytIFS,S,GiT:7Fl1.F S.SFY.iAViiFS S:S1;Ti81T:F i;S's1 T:N:T fiSiSitf.T`:W!T`F.S S_`11!t 7 ! :1' sueData Idy .kn117/19 Moi/1/19 i 2 anerentuected 1day Tneyg/19 Are 111119 - ' 3 i 1 Retiew:e'Nerades . idy We 1/419 Wed 1/9/19 4 si" -f'reldSurvey ESP SOW•• 10days Thu 1/10/19 Wed11L'/19 S ; I Feld urm/W5CW 15days ;7u112415 11/a12/13/195..; 3/ Etgirte+ingP.¢F IC2/T0 20d4 7.a711d119 Wed3/13/19 7 1 31 Contact-444s CDS,ROT 07.ACOE3days las 3/1441.9 Man 3/11413 s 1 Sttm4PenrtIS?,)09,t0 91335 1153JL/19 Man3/2E/19 9 .1 Conf3raCCis 2days Tue3/24/19 Wed 3)17/19 30 1 SekaCots:tot 2dm ?in 3/23119 T13/1.9/19 • 11 . at RennivnFemdt4scra3 60days Mtn 4/3(19146/21119 ._.._ 1/ SueieiM0Ts 6dis MN 6/24119 Manz/1/19 32; 13 St!'edntepte•7wit3ASrs 10dars 1Tel/2;19 Mani/15!19 14 Sd:edtte811uLTytccatse !a 'ys To7/1./15 M n7(L/19 . 35; it ISPRedund:nsj tu3ita intie}33 dais :1121134/19 M•as10/21/11 ' 16 O Cortcn pd�s '1057/ (9 Mon � • !1 : ? _Sp6dr$ 15 dap iu^10172(LMcn11/1U1• i , 3 d Atthatisn 14hri Tne1/14pe Mon 1/27/10 1 19 1 it 15PistaFatrnAe 0c13cI 35dtis Tae7J10/i9/hi 9/10/19 10. 31 Restoration 20days 'To 1111219?Aar 1715/19 • Task " External Milestone 0 Manual Summar Rollup mizazzsiagma Split ii.„,...,...., Inactive Task 1 Manual Summar • Projeet;MD RFP R1 Gantt.mpp Milestone. 4 Inactive Milestone ii, Start-only C Date:Fri 6/15/18 Summary f=2=111 Inactive Summary 7...........---------v Finish-only ] Project Summar V---"-'9 Manual Task - -• Deadline 4 • External Tasks Duration-only i-: .,i,-,. .:,z-,i, Progress liV L V N 11 e RIP'Lt37II-1.3-1C:Response once 152 0 Task ..i114Narna i 18 T i th• 5tater. Gunfen Ans 660 . ., 1day Mos 3/7/73 Mi/IS 'qeSPZi :kni.70 1411'Z2,.__1_, flan 1,120 ,i WA TIWIVFfSfS:114,V.WiTiFiSISiLf.S!W,T FiSfSilsr.'fWttif,,SiS,%1,1',;WITF,SISIN4 . , . . . . . t 2i 4 .3,47•=mcirgLed, Uri Ile!NS 15159 3J c ' . . 1 0 rip,enriNtaeratret 1* '?fledI15/I3,WW1,3119 6.---; 4 Mb Fielastey9 Olt LIstans .1!ni Wag Wed 1/23113 • � .I, 5 i •Flek1SuverW5C73 Seim Thu 1/24119 W02/13/19 i 6 I 4' 'Enfteetimr.esir FreLdeS51573 MdaYs 31333i33/13 W9c.11/5131 7 i it •C.arma.4EIMAte,MCW,C.F14,ACOE3 d4; Iii411119 Mon 312119 ' I ! i Sdaris Pe:rah:6033M .5de To3i5i19 Moe 9/25iI9 . . 1 9 ! 0 Coe=Xis :2 drys 311e1/5/19 Wea:17/5 ,—,..... , . 10 i t sitac.cor zdays :Thu 3/23i19 Fri 3/M/19 ii ! • it ReciviPernit,I;pm•Ads 60dat M2o4111.19 Fri 6/21/19 . . —ill it ,Su21niz7107$ ,6dits ,Ion E/74/19 Mani/i/19 . 13 i ;?' S.deder414e4=riwith MIS .1.04415 Tue.7M19 Mon 7/15/19 9 ictedde311at19y5=ses 10 daYs 70 7/13/19.Man 7/29/13 15 it 16P Reckaldancerstd rifa*cztdei 60days Tue7/30/7.9 Mon 10/21/L 36 I 0 op C6-radim 120 dayS To 7130/19 MoeU1.3/19 11' 17 ! it soidi 19_ Tue 10r5/19 Mon 12/31/ 1 13 ! 4 Acto.to 15 day3 .7111e1/14/20 Mon 1/27/231 19 ! 4 ISMostaion pet iocati, 45 days 'Ne'7130/19 Win 9134/19 70 I 0 Restoration 70days Tuo11172/19 Man 7.19/13. ' . / , . --, ' . • , ) Task -,''' External Milestone 0 Manual Summary Rollup axiizzazi • Split 10111,11f1111111111111J11 -Inactive Task ,_______ ,; Manual Summary wiEssismommy Project:MD RFP RiGanti.mpp Milestone 4 Inactive Milestone c...., Start-only _ C Date:Fri 6/15/18 Summary ri'm="742cmia9 Inactive Summary r,' ',",,-- 'V Finish-only 3 Project Summary ki----- 41 Manual Task 1; 1 Deadline 4, , • External Tasks -.7•7',7,-, ,'";',-.- Duration-only ',....'',.-‘,1.-ri.:- .- -•-•. ; Progress • • ---, . . ,,,,,ww.hotwirecommirmsation,-:(..iorr, Oily of Miami Beach Hetwire. RFP 2018-153-JC Response 1 63 c..qw.ATun. ill, . Cost Proposal & Insurance Certificates . APPENDIX E(GROUP 62) COST PROPOSAL FORM "F11.ire to subliikCbst Fro Fsg F.-onft,art Its entirely a-nclfulff execute'doythe teidline-e-it5iiiikh-ed-for the ricerptii — - •rn•asals resutt in.•ro•• al hem.deemed non-res••onsive-and beim'relected. • - -- Bidder affirms that the prices stated on the cost proposal form below represents the entire cost of the items in full accordance with the requirements of this RFP,inclusive of its terms, conditions, specifications and other requirements stated herein,and that no claim will be made on account of any increase in wage scales,material prices, delivery delays, taxes, insurance, cost indexes or any other unless a cost escalation provision is allowed herein and has been exercised by the City Manager in advance. The Cost Proposal Form shall be completed mechanically or, if manually,in ink Cost Proposal Form completed in pencil shall be deemed non-responsive,All corrections on the Cost Proposal Form shall be initialed. Group 1:Internet Connectivity — Toter". - item ...Description . _ Qntt VIM Unit Cost COuantitv-X"Un 0 MegaBits per second(include Al ,aort fee) ach •0 •• 0 0 MegaBits per second(include .ort fee) ach 299 '897 100 MegaBits per second(include A 3 a art fee) • ach 500 :4,500 00 MegaBits per second(include 4 sort fee) 0 ‘1••••- ach 0 7 Gigabit per second(include port -5 fee) 0 ach 0 -0 10 Gigabits per second(include 6 •ort fee) 0 ach -0 0 Gigabits per second(include •ort fee) 0 ach 0 •0 GROUP 7 ,..`-*t 7Basis for allocation of cost points. Failure,to submit.Col PrOrmsat Forrii in its elittreti and{nig.execute&by-tfie deadhne estabhshedfor reZw- Arppbsals will result in Propdiat tieing de&med non-responsive and being rejected, -51 Bidder's Afflrmatioi Company:Hotaire Communications Authorized Represent:16v=Kristin Karp,CEO Address:21110 West Cypress Creek Road,,Fort Lauderdale,FL 34309 Telephone:5614110577 ErnaltIcatinKarp@holvvirentail.com Authorized Representative's Signature: C Hetwire- RFP 201C --tirRiesCoachacs64 CKIMMVIIKArVIS APPENDIX E(GROUP 63) COST PROPOSAL FORM ,Fa1ureta submit;Cost Proposal Form fit its entirety and,Mfy executed by-The deadline established for the receipt of ' ,proposals will result in proposal being deemed nen-resgonsrte and bein•rejected. Bidder affirms that the prices stated on the cost proposal form below represents the entire cost of the items in full accordance with the requirements of this RFP, inclusive of its terms, conditions, specifications and other requirements stated herein, and that no claim will be made on account of any increase in wage scales, material prices, delivery delays, taxes,insurance, cost indexes or any other unless a cost escalation provision is allowed herein and has been exercised by the City Manager in advance. The Cost Proposal Form shall be completed mechanically. or, if manually,in ink. Cost Proposal Form completed in pencil shall be deemed non-responsive,All corrections on the Cost Proposal Form shall be initialed Group 2:Wide Area Network(WAN)Connectivity - • t; s. • Total • .tem s escrl•r On • - . - auan r M " . •Unit- (OuantThi X line Castl'' 10 MegaBits per second A B1 (include port feel 0 Each $0 $0 50 MegaBits per second 82 (include port fee) 0 Earn SO $0 100 MegaBits per second , B3 (include nod feel %- 21 Farh 11.000 $210t0 500 MegaBits per second 84 (include port feel 0 Fad¢ $0 $0 1 Gigabit per second 85 (include pert fee) 4 Fath $2,500 510.000 10 Gigabits per second 86 (include rod feel ' 0 j i c $0 $0 40 Gigabits per second 57 (include port fee) 0 Each $0 `0 .x: 4;...., " .. _ , 1-7`. :- IGROUI=2TOTAL~. $31 000 1Basis for allocation of cost points. Eaiiure"to sobmitcost Proposal'Farrein its en6retradc_fully executed'."by the deadli€ne established for the-recerptot_ proposals"will re'sultsnPrdpoiatbeinideemednon=respanstve'nd'6eingrejected. - - ; =:. : ., :�• :.BddeAfftrmatiarr „ . : Company:Hotwire Communications Authorized Representative:Kristin Karp,CEO Address:2100 West Cypress Creek Road,Fort Lauderdale,FL 33309. Telephone:561410.0577 Email:Kristinita rp@hohuirerna0.c am Authorized Rapteso€ttairie's Signature: x, -o°4v recom.:nun,cet cn..rem City of Miami Beach H®y,A dire RFP 2018.953•JC Response 65 V`£GY'IkVtl:}CAPVIS I Site Name Address ' Type of service Speed Price NAP 50 NE 9th Street WAN 1000 97.54::444500:0W E0C/F i re Administration 2300 Pine Tree Dr WAN 1000 Police HQ 1100 Washington Avenue WAN 1000 , 2 * :,:t„.1,134..2,.:2:isog:::„ :,..pci:4.,,, li4',:i-,A44-49001,,, City Hall 1700 Convention Center Drive WAN 1000 $. Z50000 Normandy City Hall L.. 962 Normandy Drive WAN 100 . $-=,: .,±ii006:-*, 2 '.'., -.,:-,14.47,4- Transportation 168a Meridian Avenue WAN 100 14::e1:7;,A.1410.00, North Shore Youth Center 501 72nd Street WAN 100 '''i'''s'Ar-149.99,9%': Normandy Golf Course Clubhouse 2401 Biarritz Drive WAN 100 ,,,p,Mtiiiffeephot Fire Station 3 - 5301 Collins Avenue WAN 100t'C'hYlNki.iotioth.: , -' :7-4 Fire Station 4 6 t 830 Indian Creek Drive WAN 100 p,$1,-,-,i;eAtcaPg, Scott Rakow Youth Center 2700 Sheridan Avenue WAN 100 4,-, ,&i,,',..,•'.:;'.;-:-.. 42nd Street garage 400 42nd Street WAN 100 risjpg-2:-.M'Ej,-;00P0100:', Marine Patrol 1790 Sunset Harbour Drive WAN 100 ..,:-,,.:2„,.:-:„,,,,-:, Miami Beach Golf Course 2301 Alton Road WAN 100 /.)$'','Tlc-4.7'-:''-irrolitztity, Property Management 1833 Say Road WAN 100 ,s.,: ,yarefialta, .1t:t,41,. --!".;,-.f,,,-,-- .1,,, Fire Police Pension 1691 Michigan Avenue WAN 100 -$,-4-.5-,,, 1000,00? , 17th Street Parking 600/7th Street ' WAN 100 rIll'atiMPAPP.:: Homeless Outreach 555 17th Street WAN 100 Flamingo Park 1245 Michigan Avenue WAN 100 L',.:5:v.'%-.-4- 4-tatiol Fire Station 1 1051 Jefferson Avenue WAN 100 it' iTegi;014499.,0A-: Art Demo Welcome Center 1001 Ocean Drive WAN 100 ,-W2t7. 1.4,-4, -,-2-ic...4,. South Pointe Park 1Washington Avenue WAN 100 :'' '1•34;delI*;099PR4. ..- ,-.14,51,,,,r---,;a,,,,,,-,-.., Police Internal Affairs 225 Washington Alm n ue WAN 100 f4t;,'-'4N`4,10R9t, Court liaison 1351 NW 12 Street WAN 100 -,..k5i:M,P2. ,1000.00,„1 Fleet Management i 140 MacArthur Causeway WAN 100 tis,-1,;,,,,,Y,AkOcixa'• 1...,.. , .,,•,,:z.i., Flamingo Park Tennis ' 1200 Meridian Avenue Internet 100 I-4.6",,,s5;,-. J.,1':50000, -?;:' :.--,1.;,'L .-,,,-----. 7.,,, Scott Rakow Youth Center 2700 Sheridan Avenue Internet 100 ''-'$':- :,4::?.;:-`1-,-;4P0;1:P-.. North Shore Youth Center 501 72nd Street Internet . 100t.,4,f,3, ,,.,:lt.,: o..k645,67 ..,,,,, 4*.,--,,..;;,,,,,,-.,,,,- Miami Beach Golf Course 2301 Alton Road Internet 100 f$l-p';',,,i',41•,-L5094Ct.. Muss Park 4400 Chase Avenue Internet 100 500`eA Fairway Park 200 Fairway Drive Internet 100 i514,7gcn*-.4t;00; Normandy Maintenance 6020 Hagen Drive Internet 100kVa7,,„i-ti-1,47sofic* ,...,,,:kA,,,,,,,,, Park Rangers 210 2nd Street Internet 100 V$.4".g.‹M,50 Mg- 79th Open Space 7929 Atlantic Way Internet 100NVIgInf.,5,g6a6',, , ,- *,,Tic. Ulfidad Senior Center 725/Collins Avenue Internet 50 k1:4 -4,-;:.A4i:.gPM.i Colony Theater 1040 Lincoln Road Internet 50 \ 77,V490:00 South Shore Community Center 233 6th Street Internet 50299:0(y. ,-,,nz,;,,,!-5-;•,:l..,-7., ,..,-,-!,' Total=• $ 36,397.00 ,,,,,,vw hotwfrecon--nuni.s8tIo .:7,orr. City of Miami Baach Hetwire ' r RFP 2018453-JC Resporma I 66 CCVIdUN3C4fICM.3 i ' • . • ,., • • I . - . • , . , . ., „.,..........., . HOTW-Ci OP ID:JA ACRE) °Are pnenotrYrn .1.6---- CERTIFICATE OF LIABILITY INSURANCE , IIIE1S/2018 . .... THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER.THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW_ THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S),AUTHORIZED REPRESENTATIVE OR PRODUCER,AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder Is an ADDITIONAL INSURED,the policy(ies)must have ADDITIONAL INSURED provisions or be endorsed. If SUBROGATION IS WAIVED,subject to the terms and conditions of the policy,certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). PRODUCER . 810467•=44 gra Jessica Allen VC.No.Es9; DASH&LOVE.INC. . 610ROI -667-2244 I FAx 010.647.4001 111 Pnatinannsi Shall , t(NC. Bal3 CYneryd.PA 10004 "A". lessica.illiFigdashiove.com Kenneth Daan LADDRESS• • I 15 1M EPA I-- Cincinnati IASUSIISO Ce - . r— - — 1 INSURED Havanna Commenicstfons.L1d. .H.WHARBJ Univerulty City Housing Co - . _ 3 Eaf Pt=East,Suiten* Bala OlcmsTcL.PA 19004 INSURE- _ 1 — . • Ji_ukIMF.IILg..L„. INSURER W-t 1 COVERAGES • CERTIFICATE NUMBER: REVISION NUMBER: • THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT.TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN.THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS. EXCLUSIONS AND CONDITIONS OF SUCH POLICIES.LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. INSR i ' LaCOLtSUBM . LTR t TYPE OF INSURANCE I men t wvo, POLICY ROWER . I ralaj-reeeeF4-101ZereAvt 1 LIMITS 1 1 COMMERCIAL GENERAL LIABILITY 1 . 1 EACH occumseCe i$ , I t i CLAIMS.MADE 1 1 OCCUR FDAMAGE TO RENTED ...SEMMES 1S3 Or.7.01.91,14.. 1 S Er LIVED EXP(AAv ore ilossort) .is . I 1 . PERSONAL A MEI INJURY I s , t pest AcroaecAse MUT APPLIES PER: DENERAL ADDREDATE 1.1 1 POLICY I PM 1 1 LOC 1 PRODUCTS-COMMA AGO I•S ..---1 OTHER ' I 15 ,_,cememeo steers Leer t A LAmorecalLe UM %comaeUTY .LiAs.acts.no i 4.. ' X ANY AUTO ._.._. L 1 5 O'RNED Vt—I SCHEDULED AUTOS CNLY I I AUTOS LBCD ONS ONLY in N8Mli.x3 X CAA5247937 05)30/2016 0612812010 1 BODILY INJURY/Per person'i S ILY INJURY(Pg.,=61.11 1 PROPERTY CAMAGE :{Per occident) IS 1 1 1 . ' 'Uninsured Motor 1$ 1‘000,000 ,rn,1 UMBRELLA MAD •_.1 OCCUR • 1 EACH ccounIgHcP . . I EXCESS MB I CLAIMS.MADE 1 AOOREOATE I Deo i I nereence$ • . WORKERS coupeesince • 1 .I..1 PER j i OM- i I M IO EMPLOYERS'LIABILITY .1 ES. I IANYPROPFUETORIPARTNES.EXECUTNE;CISTMUTE I F1110424 EXCLUDED? L j NSA . , . . El,.CASEASN EA ESPLOY34 3 1114tRIPTiON'tfejPERATIONSISteast . 1 E.,L DISEASE=POLICY LIMIT I$ I • 1 . t • • .I I DESCRIPTION OF OPERATIONS i LOCATIONS IVEHICLES(ACORD 101,Additional Remarks Sehedekh may be attached if more*ease is reeteItad) • Certificate Holder is listed as an additional insured with respect to Auto ' tS,,0055001. MrattraterS7020981AL‘.0 wall w;.1 Interne Cannsenvity Sorafees • t . • • CERTIFICATE HOLDER CANCELLATION • SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE 'THEREOF. NOTICE WILL BE DELIVERED IN ACCORDANCE WITH THE POLICY PROVISIONS. The City of Miami Beach 1700 Convention Center Dr • AUTHORIZED REPRESENTATIVE • Miami Beach,FL 33139 •. . 1 ACORD 25(2016103) - 01968-2015 ACORD CORPORATION. All rights reserved. . The ACORD name and logo are registered marks of ACORD . . . . , . . . , • , . WWW,'10t,ai recommunic,:torQ..,s'om , City of Miami Basch Hetwire . . RFP 2018-1534C Response i 67 . GINWPOCATMNS , . . , . . . . \ I • HOTWC1 OP ID:JA ' AC CERTIFICATE OF LIABILITY INSURANCE DATE ' t�,,,,.- 9er,5rm,a • THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER.THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND,EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S),AUTHORIZED REPRESENTATIVE OR PRODUCER,AND THE CERTIFICATE HOLDER IMPORTANT: If the certificate holder is an ADDITIONAL INSURED,the policy(les)must have ADDITIONAL INSURED provisions or be endorsed. I If SUBROGATION IS WAIVED,subject to the terms and conditions of the policy,certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). PRODUCER 610487.2244 ODOCT Jessica Allen DASH LOVE.DIG PNOT1E 610-667-2244 ,. i1 rk NoR s1o4674057 f/PnrsidrnOalaed. a.Z,NqEMQ sono �ot55-Jessica.atlendidashlove.com L.__ ...,_ R.Rg..L4Iggp.NGCp,,wGE,^ I_. NAL/, 1 INSURER A:/Dentia Specialty Insurance I INSURED Hotwire Communications,Ltd. 1 INSURER D: I 3 Bata Plaza East Suit,700 Bata Cynwyd,PA 191104 1IIMPRE,9..G.1.._..... ..w ._..._....._ _.._...__._. _ .... .......... .. tAIIII aIV- __,. _w_'� INSURER E'f _ 1 INSURER F i COVERAGES CERTIFICATE NUMBER: REVISION NUMBER: THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED MUSED ABOVE FOR THE POLICY PERIOD INDICATED. NOTAnTHSTANOING ANY RECUIREMMENT,TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY EE ISSUED OR MAY PERTAIN.THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO AU.THE TERMS. EXCLUSIONS AND CONDITIONS OF SUCH PCLICIES.LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. .. - INSR TYPE OFINSURANCE I aR WWI� l POLICY NUMBER 1�Py n i,p�N,Cr.°r"n 1 �+ L R ITS I'COMMMERCIAL GENERAL LABILITY 1 i I EACH OCCURRENCE S 1 i CLAIMS-MADE 71OCCUR i I p g a" p 13 • I MED ERP(MV 0n0 TEOSR) 15 — f PERSONAL$AGM INJURY 1; , GEHL Li AGGRE� jE&CATEjLI/ArAPPLIES PER: � i �GENERAL AGGREGATE I f._J _µ..,POLICY LCC j I PRODUCTS•COMPlOP AGG I s OTHER: I Is I AUTOMOBILE LIABILRY 1 i • I CCOM8INEO SNGLE LIMIT 1$ . ANY AUTO I 1 i- arNJVRYLP.,fei, L..'S AovlNED ,AUTOSUL'e0 I - l 8CD1Y_NA.RY amfe.2 S H OW�pN�ED NLY I.._AUT ns i I {PZCPERTY DAAt 1 .....,.._....._,....»_.........._.....__......, AUTOS ONLY I AUTOS Cn i qqi sax ae�.enti S I 1 1 I ! t s 1,-.....I UMBRELLALLW I_ OCCUR j i [LEACH GCGtt;tPflNCE � IExcssSLAD i ICLAIM3-MABEI i I I IEACHo ATE !S I DED 1 R-REN:ANS i I I i y A WORKERS COMPENSATION I i i I 1 X I Pa" 'I 1 OT'1 ANO EMPLOYERS' S LIABILITY i = I 2i1 PORCPRIETCR.'PARTNEPrEXECUTiVE' .j 4060428290003 0012515 0016/2019 I E:L.[c4Cir AGCI�EN7 1.000,009 OFF:CE.RU 1'SER EXCLUDED? l tIN/AI 4. +i'¢.:..,.._4 ` 1,900,009 (Mendalaly RIM) A MP If yes,doOF OPERATIONS beam PiwiLnunder I E.L.DISEASE-pO4tCY u.-11-i S 1,900,900 CEa_C3tltON 1 I EE I ! i1 DESCRIPTION OF OPERATIONS/LOCATIONS 1 VEHICLES{/CORD 101,Additional Remarks Schedule,maybe attached It TWO owe Is required) Coverage is incTuded for.FL1GW"NVMJ)NCIPAISCNANMWTNAW Evldoneo et ineotanee P119.01 Sewn RFP 201845140 WAN and InternetCdnneo05ty Survives • • CERTIFICATE HOLDER • CANCELLATION TetEon? SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN •ACCORDANCE WITH THE POLICY PROVISIONS, The City of Miami Beach 1700 Convention Center Dr Miami Beach,FL 33139 AUTHORIZED REPRESENTATIVE AGGRO 25(2016103) N 1988-2015 ACORD CORPORATION.All rights reserved. The ACORD name and logo are registered marks of ACORD Nit,v.ho wr•cDrni,unIca;ons.com City of Miami Beech Hvtwire. RFP 2013.153-,1C Response • 1 68 C4'1L!fIN3CATIC43 ( • • r ID DATE GISIDONTYYJ AcCoRcr CERTIFICATE OF LIABILITY INSURANCE O6tlsi2018 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER.THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND,EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW.THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S),AUTHORIZED REPRESENTATIVE OR PRODUCER,AND THE CERTIFICATE HOLDER. IMPORTANT:It the certificate holder is an ADDITIONAL INSURED,the policy(les)must have ADDITIONAL INSURED provisions or be endorsed. If SUBROGATION IS WAIVED,sub(ect to the terms and conditions of the policy,certain policies may require an endorsement.A statement on this certificate does not confer rights to the certificate holder In lieu of such endersement(s). PRODUCERCONNTA.-CT Ka1,tanssen Cohen Partners,LLC RHONEExit• (212)6610465 I rec.HSI: (212)661.0538 104 West 40th Street EA ss: kj2PSsen@CDnsurance.00m Suite 1001 INSURERS)AFFORIXNG COVERAGE HNC* New'York NY 10018 INSURER A; Travelers Prop.Cas of Amer. 25674 INSURED INSURER B: Travelers Indemnity CO 25658 HotwireCommunications,LLC INSURER C: Hetwire Communications,Ltd. INSURER D: 3 Bala Plaza E Suite 700• INSURER E r Bala Cynwyd PA 19004 INSURER F: I COVERAGES CERTIFICATE NUMBER: 2018 master REVISION NUMBER: THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED.NOTWITHSTANOINGANY REOVIREMENT,TERM CR CONDITION OF ANY CONTRACT 0R OTHER DOCUMENT WITH RESPECTTO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN.THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES.LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CIA1149. ReD50 UL POLICY ErF –I ODUCY En' Veas ISR I TYPE OF INSURANCE INWVO POLICY NUMBER IMIADDIYYYtI IMMECYTTYI 1.000000 CCOMMERCIALOGENERALLIABILITY 'LEACH AM.LGc TO ReNTEL s , 9, 0,0 (CLAIMS MACE R OCCUR PRELP5'AS-iEs xcmm�l S Xi Contactual liability LIED EXP ran are puscnl s 10.000 A D Y 21,14614794 05/15/2016 06!151'2019 P-RSONALSA5V Kam S 1,000,000 GENLAGGREGATE UNIT APPLIES PER: GENERAL AGGREGATE .S 2,000,000 • PRODUCTS.CCMPCPAGG S 2,000,000 POLICY❑,18 LDC I OMER: Employee Benefits s 1.000.000 AUTOMOBILE UABILITY • COtlsaiNL-UINULE user 's _,•ANY AUTO .BCElrLYNARY(Pe,p""I S —`OWNED SCHEOIAED BODILY GUURYIPm AutbleNI S AUTOS ONLY _AUTOS V _.,AUTOS ONLY _AUTOS ONLY ..ice RTY LAMAGE 5 S X U61HRt.W1LIAB ��j OCCUR • EACH OCCURRENCE S 16,000,000 B Excess We I I ctAims,m?DE ZUP31M3375A 06/10/2018 66(1512019 ADORECATE s 15,000,000 DED I XI RETENTION$ 10,000 ` { ` a WOPRERSCONPE7SATICN I MUTE I'TE f ERS ANO EMPLOYERS LIABILITY YIN MSYPRCPRIETCaPARTNEbEXECUTNE ❑ NIA EL EACH ACCIDENT S CORCERTIEMBER ETC/LOON tvaaamryM MI EL DISEASE-eartiPLOYEE,S. II Yes.eaaeo unto CESCR,PTICNCFCPEPAICNSLttION E.L DISEASE•POLICY LIMIT S DESCRIPTION OF OPERATIONS/LOCATIONS/VEHICLES IACOFID 1StAd:EllonaI BARNA,Schedule,may besiracIed A more space is required) "Mann Beach RFP 2019.100-JO WAN and Internet Connectivity Services"` Certificate holder is included as additional insured as required by contract 30 days notice of cancellation included CERTIFICATE HOLDER CANCELLATION v , SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF,NOTICE WILL BE DELIVERED IN City o1 Miami Beach ACCORDANCE WITH THE POLICY PROVISIONS. 1700 Convention Center Drive AUTHORUED REPRESENTATIVE 1/1 Miami Beach FL 33139Qr/J't"f'L.. I W 198802015 ACORD CORPORATION.All tights reserved. ACORD 25(2016103) The ACORD name and logo are registered marks of ACORD • • ww,e.hotmirecarnrreinica`cns.ccm City of Miami Beach H®twire RFP 2018-153-JC Response r 69 C_ANAINY..1^CNS EXHIBIT Commercial Service Terms 27 1 • ;CommercraE Service • WORK Accelerate your Business with Fision Fiber r ATerlms 1. PROVISION OF SERVICES.(a)This Master Service Agreement,including any addenda or amendments(together,the"Terms")is made by and between the Customer and Hotwire Communications,Ltd("Hotwire").Customer is the entity or person written on the service order.Customer may submit one or more order forms,work invoices,or other form of order for service,equipment,or materials to Hotwire("Service Order").The Terms and the Service Orders together are referred to as the"Agreement".(b)Each Service Order will specify communications services ordered from Hotwire, including but not limited to voice,high speed Internet,security,and video services(together,"Services"),equipment or materials to be sold,licensed,or leased to Customer(collectively,"Products"),delivery location(the"Premises"),prices,and term commitments for Service or Products.Hotwire retains title to all Products not sold to Customer.(c)Hotwire will use commercially reasonably efforts to deliver Services in a manner that creates a smooth transfer from Customer's current provider. 2. CUSTOMER'S PAYMENT OBLIGATIONS.Customer shall pay Hotwire(a)within thirty(30)days after invoice date:all Non-Recurring Charges ("NRCs"),including installation or repair or premises visit fees;all advance Monthly Recurring Charges("MRCs"),including charges for unauthorized or fraudulent use originating on Customer's side of the network;and,all fees,taxes,surcharge,including,but not limited to,the EVSF and LNP surcharges for voice service and the Video Content Surcharge for video,and other charges that apply to Customer,Services or Products;(b)interest calculated at one and a half percent(1.5%)per month(or the highest rate allowed by law)on amounts not paid within thirty(30)days of invoice date and not timely disputed;(c)Hotwire's costs and reasonable attorneys'fees to collect 3. CUSTOMER'S OTHER OBLIGATIONS.Customer shall(a)ensure compatibility of its equipment with Hotwire Services and Products;(b)provide and maintain safe and adequate electric power,equipment space,climate control(including 60-80 degrees Fahrenheit temperature),work conditions access,and use of rights-of-ways;(c)not encumber Hotwire's equipment,facilities,or Products;(d)operate,maintain,and secure its own equipment and facilities;(e)submit a written dispute within ninety(90)days from the date of any,invoice that is the subject of a claimed dispute or forever be barred from raising a dispute or defense to payment of such invoiced amounts;(f)defend,indemnify,and hold harmless Hotwire against any and all damages and/or costs caused by Customer's negligent or intentionally wrongful acts or omissions,including but not limited to causing damage to equipment or facilities,sending or receiving illegal or improper content,or infringing intellectual property rights;(g)reimburse Hotwire for the full repair or replacement cost,at Hotwire's option,of any equipment or facilities on or connected to the Premises,if damaged by electricity,fire,lightning,or other casualty;(h)provide sixty(60)days advance written notice of any change of address or move of the Services from the Premises;(i)not dispute the validity of any liquidated damages,including any assertion that such damages are penalties are not reasonably not related to actual damages;(j)upon Hotwire or.Customer suspending or canceling the Services,return,within ten days,in good working order and condition,all leased or licensed Products or pay Hotwire the value,as of the Effective Date,of all leased or licensed Products(the"Equipment Fee");and(k)not to use the Services,the Products or any facilities or equipment of Hotwire in any unlawful way or for any unlawful purpose. 4. DELIVERY OF PRODUCTS AND SERVICES. The term of each Service Order begins on the later of (a) the requested date for Services or Products or (b)the date when Services or Products are first delivered to Customer(the"Effective Date").If Customer cancels a Service Order before the Effective Date,then Customer shall pay the Equipment Fee plus a cancellation cost of$35 per voice line,and$750 for high speed Internet services.Hotwire may terminate Services without further liability to Customer,upon written notice to Customer,if underlying facilities or services required by Hotwire to provide Services become unavailable or if the price of the underlying services or facilities increases to the extent that continued provisioning of Services becomes commercially unreasonable,as determined in Hotwire's sole discretion.The Service may include use of certain equipment owned by Hotwire and located at the Customer's premises("Hotwire Equipment"),but title to the Hotwire Equipment will remain with Hotwire.Customer must provide electric power for the Hotwire Equipment must keep the Hotwire Equipment physically secure and free from liens and encumbrances and will bear the risk of loss or damage,other than ordinary wear and tear,to Hotwire Equipment. 5. SERVICE SUSPENSION.Hotwire may suspend or terminate Services if:(a)Customer's payment is rejected or Customer does not pay all amounts by the due date upon ten(10)days'notice,or longer notice if required by state law;(b)Customer violates the Hotwire policies posted at www.fisionwork.com;(c)Customer becomes insolvent or bankrupt;or(d)Customer is involved in suspected or actual fraud,misrepresentation,or other violation of law("Cause"). 6. SYSTEM REPAIR AND MAINTENANCE. Hotwire reserves the right to disrupt Services at any time,without notice for emergency maintenance or repair. 7. CONTINUATION OF SERVICE.At the end of the initial or renewal term for each Service Order,that Service Order shall automatically renew for the same term stated in the then existing Service Order,unless Customer gives Hotwire written notice of cancellation at least thirty(30)days before the term would otherwise expire.If state law prohibits such automatic renewal,then the Service Order shall continue on a month-to-month term at month- to-month rates. 8. LIMITATION OF LIABILITY. NOTHING IN THIS AGREEMENT LIMITS HOTWIRE'S LIABILITY, IF ANY, FOR ITS WILLFUL OR INTENTIONAL MISCONDUCT. IF HOTWIRE'S NEGLIGENCE CAUSES DAMAGE TO PERSON OR PROPERTY, HOTWIRE WILL BE LIABLE FOR NO MORE THAN THE AMOUNT OF DIRECT DAMAGES TO THE PERSON OR PROPERTY. IF HOTWIRE'S NEGLIGENCE CAUSES DAMAGE OF ANY OTHER SORT, HOTWIRE WILL BE LIABLE FOR NO MORE THAN THE AMOUNT OF HOTWIRE'S CHARGES FOR THE SERVICES OR PRODUCTS DURING THE AFFECTED PERIOD. FOR ALL CLAIMS THAT ARE NOT THE RESULT OF HOTWIRE'S WILLFUL OR INTENTIONAL MISCONDUCT, HOTWIRE WILL NOT BE LIABLE FOR PUNITIVE, RELIANCE, OR SPECIAL DAMAGES (UNLESS AN APPLICABLE STATUTE EXPRESSLY AUTHORIZES SUCH DAMAGES), AND HOTWIRE WILL NOT BE LIABLE FOR INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROFITS OR REVENUE OR INCREASED COSTS OF OPERATION.THESE LIMITATIONS APPLY EVEN IF THE DAMAGES WERE FORESEEABLE OR HOTWIRE WAS TOLD THEY WERE POSSIBLE, AND THEY APPLY TO ANY NEGLIGENCE CLAIM THAT DOES NOT INVOLVE WILLFUL MISCONDUCT OR INTENTIONAL MISCONDUCT, NO MATTER HOW THAT CLAIM IS STYLED OR ON WHAT LEGAL GROUNDS (SUCH AS CONTRACT, TORT, STATUTE, MISREPRESENTATION) IT IS BASED. HOTWIRE WILL NOT BE LIABLE FOR ANY DAMAGES—AND WILL BE LIABLE ONLY FOR THE AMOUNT OF HOTWIRE'S CHARGES FOR THE SERVICES DURING THE AFFECTED PERIOD — IF SERVICES ARE INTERRUPTED, OR THERE IS A PROBLEM WITH HOTWIRE'S SERVICES CAUSED BY AN ACT OR OMISSION OF ANOTHER PERSON OR PROVIDER FURNISHING A PORTION OF THE SERVICES(I.E., DIRECTORY LISTINGS,911, E911).THIS SECTION WILL SURVIVE EXPIRATION OR TERMINATION OF THE AGREEMENT. 9. DISCLAIMERS.HOTWIRE MAKES NO WARRANTIES, EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW,STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. 10. OUTAGE CREDITS. Hotwire's sole responsibility for any Product failure shall be that Product's repair or replacement, at Hotwire's option. Hotwire's sole responsibility for any unscheduled interruption of Services, defined as failure to provide a service level of 99.999%or more(a"Service Disruption")shall be the issuance of outage credits. Outage duration is measured from the time that Hotwire opens or issues a trouble ticket number for a Service Disruption. Credits only apply to Service Disruptions caused by problems with Hotwire's network,may not exceed the total MRC for an affected Service during any single month,and will appear on the Customer's next monthly invoice after a Service Disruption.The following credits apply to each type of Service:for the Service affected by a Service Disruption that lasts for more than forty-five(45)continuous minutes,the pro-rated daily MRC for the period during which the Service is affected. 11. BASIS FOR CANCELLATION. Hotwire may cancel Services without any liability and Customer may cancel Services without any Termination Liability if: (a)Hotwire is prohibited from furnishing such Services at the Premises;(b)any material rate or term for such Services is substantially changed by action of the Federal Communications Commission(FCC)or any other forum of competent jurisdiction;(c)the other party materially breaches the Terms related to such Services and the breaching party fails to cure an actual material breach within thirty(30)days after written notice by the non-breaching party stating the details of the alleged material breach(or such longer time as may be reasonably necessary to cure any breach),unless Hotwire's alleged breach is caused by Customer's own breach(such as Customer's failure to allow access to equipment for repair or maintenance). 12. EFFECT OF CANCELLATION.If Hotwire suspends or terminates Services for Cause,then Hotwire will deem any or all Service Orders as ended by Termination for Convenience.Hotwire has sole discretion over terms of restoring Services.Upon thirty(30)days'advance written notice to Hotwire, Customer may terminate any Services before the end of the term("Termination for Convenience")and pay Hotwire all amounts then due plus the Early Termination Fees("ETF"). If the Agreement is Terminated for Convenience in the first year of this Agreement,defined as one(1)year from the Effective Date,the ETF shall be one hundred percent(100%)of the remaining MRCs for the duration of the Term.For example,if the Agreement is Terminated for Convenience in the first year and there are twenty-eight(28)months remaining in the term,the ETF will be 28 x MRC. If the Agreement is Terminated for Convenience in the second or third year of this Agreement,the ETF shall be fifty percent(50%)of the remaining MRCS for the duration of the Term. For example,if the Agreement is Terminated for Convenience in the second year of the Agreement and there are fourteen(14)months remaining in the Term,the ETF will be 7 x MRC. 13. FORCE MAJEURE.Neither party shall be liable for failure to perform all or part of this Agreement by reason of Act of God,war,labor dispute,act of terrorism,civil riot(s)or disturbance(s),actions by third party service.providers,non-delivery or inadequate performance by program or equipment suppliers(including but not limited to operation of the equipment within the manufacturer's specifications,inter-manufacturer operability problems and/or issues arising through the use or upgrade of manufacturer-provided software),installation contractors,local exchange carrier(s)or underlying network provider(s),or equipment suppliers,breakdown of networks,facilities,microwave or other electrical or physical signal interference,fire,flood,legal enactment,federal,state or local governmental order,rule or regulation prohibiting,interfering with,or any other cause beyond their respective reasonable control. 14. NONDISCLOSURE.For the initial term and any renewals for each Service Order,and for one year thereafter,Customer agrees not to disclose to any third party non-public information regarding Hotwire's business,provided Customer by Hotwire,and designated"confidential"or"proprietary" ("Confidential Information").A receiving party shall keep Confidential Information with reasonable care and protect such Confidential Information as if such information was its own Confidential Information.This section 15 does not apply to information already known to the receiving party;already in the public domain;rightfully obtained from a third party;required by law to be disclosed or disclosed as part of any court proceedings.The obligations in Section 15 shall survive any form of cancellation of this Agreement. 15. AMENDMENTS.This Agreement may only be amended by written agreement of both parties or by written notice from Hotwire to Customer without written objection by Customer within in the 30 days following such notice.If Customer objects to a proposed change,Customer and Hotwire will work together in good faith to seek to resolve it. 16. JURISDICTON AND VENUE. This Agreement, and all matters arising out of or related to it, shall be governed by the laws of the State of Florida.Any disputes concerning this Agreement shall be resolved in a state court in the county where Services are being delivered. 17. NOTICE.Notice to Customer may be directed to a contact listed in Hotwire's account for Customer,whether delivered in person,sent by facsimile,sent by courier,sent by electronic mail,or sent by U.S.Postal Service. Notice to Hotwire must be directed to Hotwire Communications,Attn: Legal Department,P.O.Box 1187,Bala Cynwyd,PA 19004.Notice is effective when sent.Customer will immediately notify Hotwire of any changes to Customer's contact information. 18. ENTIRE AGREEMENT.This Agreement is the entire agreement between the parties and supersedes all prior written or oral agreements.These Terms supersede and replace any prior Terms between the parties.These Terms apply to all existing and future Service Orders,Products,and Services, but shall not operate as accord nor satisfaction of any outstanding rights or obligations,unless specifically waived in writing and signed by Parties. 19. GENERAL PROVISIONS.(a)No specific waiver or failure to enforce any provision of this Agreement shall be deemed to constitute any permanent or general waiver.(b)This Agreement creates no partnership,joint venture or agency relationship between the parties and results in no joint communications service offerings.(c)If Hotwire seeks to enforce any term or condition of or related to this Agreement,then Hotwire shall be entitled to recover,in addition to any other remedies,its reasonable attorneys'fees,courts costs and fees,costs of investigation and any other related costs or 'Comrr►ercra Seruce rpm• Terms isAccelerate your Business with Fision Fiber WORK .� ,.. expenses.(d)Customer agrees not to resell or market any Services provided by Hotwire,including but not limited to electronic mail,web space,and high-speed Internet access,and Customer agrees not to compete with Hotwire in providing any of the Services,including but not limited to providing any type of Internet access,electronic mail,Web space,domain hosting,and voice services,from or to any location where Hotwire provides Services. (e)Customer shall not assign or transfer any of its rights to obligations under this Agreement without Hotwire's prior written consent.(f)Customer shall provide Hotwire with thirty(30)days'advance written notice of any change to its business name or use of fictitious or d/b/a name.(g)This Agreement shall inure to the benefit of and be binding against each party's heirs,successors or assigns.(h)If any term in this Agreement is held invalid or unenforceable in any respect,then the remainder of the Agreement shall not be affected and each term or condition of the Agreement shall be valid and enforceable to the fullest extent permissible by law. (i)Hotwire may verify and use Customers credit information as needed during the ordering or provision of Services and Products.Customer certifies that any information provided to Hotwire is true and accurate to the best of Customer's knowledge and to the best knowledge of the specific individuals who provide any information to Hotwire. SERVICE AUTHORIZATION HOTWIRE COMMUNICATIONS Customer Name Name • Print Print Customer Signature Signature Date Date EXHIBIT D • City of Miami Beach Request for Proposal 2018-153-JC 21 MIAMIBEACH City of Miami Beach, 1755 Meridian Avenue, 3rd Floor, Miami Beach, Florida 33139,www,miamibeachfl.gov PROCUREMENT DEPARTMENT Tel: 305-673-7490. ADDENDUM NO. 1 RFP 2018-153-JC WIDE AREA NETWORK("WAN") AND INTERNET CONNECTIVITY SERVICES June 26, 2018 This Addendum to the above-referenced RFP is issued in response to questions from prospective proposers, or other clarifications and revisions issued by the City. The RFP is amended in the following particulars only (deletions are shown,by strikethrough and additions are underlined). I. NEW ATTACHMENTS. The following attachments have been added to the RFP, and incorporated as requirements to the RFP. Exhibit A: Sites for.WAN Internet Circuits. II. MODIFICATIONS. RFP DUE DATE AND TIME. The deadline for the receipt of proposals is extended until 3:00 PM, on Tuesday, July, 3, 2018, at the following location: City of Miami Beach, Procurement Department, 1755 Meridian Ave, 3rd Floor, Miami Beach, FL 33139. III. ANSWERS TO QUESTIONS RECEIVED. - f Q1: Please specify which site will be receiving which service (WAN, DIA or both) and bandwidths requirements at each, Al; Please see attached document. • Q2: Number of handoff per site (will City have one or two terminating devices i.e., firewalls at each site for redundancy purposes)? A2: One(1). Q3: If multiple device handoff will it be an active-active or active-standby design? A3: Not applicable. Q4: Please describe City owned equipment we'll be connecting to(CPE make&model)? A4: CISCO 6509, CISCO 2801, CISCO 9300 and CISCO 4510. Q5: Connection type expected (1 Gig, 10 gig or 100 Gig, singe or multimode)? A5: 1 GIG auto negotiate copper for handoff. NAP will require SM fiber at 1G. Q6: What are the rack space, power and cooling capabilities of the MDFs at each site? ADDENDUM NO. ._.._ . 1 _ RFP 2018-153-JC A6: This varies from site to site, but one (1) wall mount rack or two (2) post open relay is typically available. Q7: Will we be BGP peering for the Internet portion or do we need to provide IP addresses ( If we need to provide how much is required)? A7: BGP peering will not be required. One (1) static IP per Internet service site. Q8: Internet Connectivity — Do you have your own IPs or will you be requesting IPs from provider? How many IPs will you need per circuit/location? A8: For NPLS services, the City provides its. own IP addresses. For Internet circuits, we are requesting a statis per site. Q9: Please provide the addresses with their associated.bandwidths requested for both Internet connectivity an WAN connectivity. Most important, what are the 10Gb and 40Gb addresses? A9: Please see document attached. No 10G or 40G services required at this time. Additional questions received will be answered in a forthcoming addendum. Any questions regarding this Addendum should be submitted in writing to the Procurement Department to the attention of the individual named below, with a. copy to the City Clerk's . Office at. RafaelGranadoamiamibeachfl.gov. Procurement.Contact: Telephone: Email: • • Jason Crouch 305-673-7000, ext. 6694 JasonCrouch@miamibeachfl.gov Proposers are reminded to acknowledge receipt of this addendum as part of your RFP submission. Si 414`rely, Al:x Deni- Pr.cur- ent Director 2 ADDENDUM NO.1 RFP 2018-153-JO Exhibit A Site Name Site address Type of service Speed Normandy City Hall 962 Normandy Drive WAN 100 NAP 50 NE 9th Street WAN 1000 EOC/Fire Administration 2300 Pine Tree Dr WAN 1000 Police HQ 1100 Washington Avenue WAN 1000 Transportation 1688 Meridian Avenue WAN 100 North Shore Youth Center 501 72nd Street WAN 100 Normandy Golf Course Clubhouse 2401 Biarritz Drive .WAN 100 Fire Station 3 5301 Collins Avenue WAN 100 Fire Station 4 6880 Indian Creek Drive WAN 100 Scott Rakow Youth Center ' 2700 Sheridan Avenue WAN 100 42nd Street garage 400 42nd Street WAN 100 Marine Patrol 1790 Sunset Harbour Drive WAN 100 Miami Beach Golf Course 2301 Alton Road WAN 100 Property Management 1833 Bay Road WAN 100 Fire Police Pension 1691 Michigan Avenue WAN 100 17th Street Parking • 600 17th Street WAN 100 ' Homeless Outreach 555 17th Street• WAN 100 City Hall 1700 Convention Center Drive WAN 1000 , Flamingo Park 1245 Michigan Avenue WAN 100 Fire Station 1 1051 Jefferson Avenue WAN 100 Art Demo Welcome Center 1001 Ocean Drive WAN 100 South Pointe Park 1 Washington Avenue WAN 100 Police Internal Affairs 225 Washington Avenue WAN 100 Court Liaison •1351 NW 12 Street WAN 100 Fleet Management 140 MacArthur Causeway WAN 100 Flamingo Park Tennis 1200 Meridian Avenue Internet 100 Scott Rakow Youth Center 2700 Sheridan Avenue Internet 100 , North Shore Youth Center 50172nd Street. Internet 100 Miami Beach Golf Course 2301 Alton Road Internet 100 Muss Park 4400 Chase Avenue Internet 100 Fairway Park 200 Fairway Drive Internet 100 Normandy Maintenance 6020 Hagen Drive Internet 100 Park Rangers 210 2nd Street Internet 100 79th Open Space 7929 Atlantic Way Internet 100 Unidad Senior Center 7251 Collins Avenue Internet 50 Colony Theater 1040 Lincoln Road Internet. 50 South Shore Community Center 833 6th Street Internet 50 r' - I . REQUEST FOR PROPOSALS (RFP) WIDE AREA NETWORK ("WAN") AND INTERNET CONNECTIVITY SERVICES 2018-153=JC RFP ISSUANCE DATE: JUNE 8, 2018 PROPOSALS DUE: JUNE 29, 2018. AT 3:00 PM ISSUED BY: MIAMIBEACH JASON CROUCH, PROCUREMENT CONTRACTING OFFICER PROCUREMENT DEPARTMENT 1755 Meridian Avenue, 3rd Floor, Miami Beach, FL 33139 305.673.7000 x 6694 I jasoncrouch@miamibeachfl.gov I www.miamibeachfl.gov MIAMI BEACH TABLE OF CONTENTS SOLICITATION SECTIONS: PAGE 0100 NOT UTILIZED N/A 0200 INSTRUCTIONS TO PROPOSERS & GENERAL CONDITIONS. 3 0300 PROPOSAL SUBMITTAL INSTRUCTIONS&FORMAT 13 0400 PROPOSAL EVALUATION 16 APPENDICES: PAGE APPENDIX A PROPOSAL CERTIFICATON, QUESTIONNAIRE AND AFFIDAVITS 18 APPENDIX B "NO PROPOSAL" FORM 25 APPENDIX C MINIMUM REQUIREMENTS & SPECIFICATIONS 27 APPENDIX D SPECIAL CONDITIONS 36 APPENDIX E COST PROPOSAL FORM 39 APPENDIX F INSURANCE REQUIREMENTS 42 2018-153-IC 2 MIAMI BEACH SECTION 0200 INSTRUCTIONS TO RESPONDENTS&GENERAL CONDITIONS 1. GENERAL.This Request for Proposals (RFP) is issued by the City of Miami Beach, Florida (the "City"), as the means for prospective Proposers to submit their qualifications, proposed scopes of work and cost proposals (the "proposal") to the City for the City's consideration as an option in achieving the required scope of services and requirements as noted herein. All documents released in connection with this solicitation, including all appendixes and addenda, whether included herein or released under separate cover, comprise the solicitation, and are complementary to one another and together establish the complete terms, conditions and obligations of the Proposers and,,subsequently, the successful Proposer(s) (the"contractor[s]")if this RFP results in an award. The City utilizes PublicPurchase (www.publicpurchase.com) for automatic notification of competitive solicitation opportunities and document fulfillment, including the issuance of any addendum to this RFP. Any prospective Proposer who has received this RFP by any means other than through PublicPurchase must register immediately with PublicPurchase to assure it receives any addendum issued to this RFP. Failure to receive an addendum may result in disqualification of proposal submitted. 2. PURPOSE. The City's,Wide Area Network ("WAN") is comprised of approximately twenty-five (25) sites in an area of approximately 7 square miles. Since 2015, the City has been receiving WAN services under a Master Services Agreement (MSA) with AT&T, which expires August 26, 2018. On January 19, 2018, the City's Finance and Citywide Projects (FCWP) Committee approved a recommendation that the Mayor and City Commission direct the City's Administration to issue an RFP for WAN services and intemet connectivity, and establish a replacement contract that meets the needs of the City's technology infrastructure goals. Therefore, this RFP seeks to accomplish that directive. , The City's Information Technology Department (IT) is seeking WAN network services and internet connectivity that will allow the successful and reliable transmission of information in different electronic forms to/from all of its locations listed herein, providing an integrated approach with respect to hardware, services and support. Therefore, the City of Miami Beach is seeking a service provider(s) to deliver WAN services and 24/7 customer service support to City-wide facilities.Additionally, Voice over Internet Protocol (VOIP) convergence is a technology that is currently deployed throughout all City facilities. Therefore, the City is seeking a WAN services solution,that will thoroughly support current and future VOIP technology. Proposers may submit a proposal for Group 1 (Internet Connectivity)only,or Group 2 (WAN Services)only, or both Groups 1 and 2.Proposals for Group 1 and Group 2 will be evaluated separately. In other words, all proposals received for Group 1 will be evaluated against other proposals for Group 1. Likewise, all proposals received for Group 2 will be evaluated against other proposals for Group 2. The department's annual budget is approximately$600,000 for this project, but may vary year to year depending on budget appropriations. 3.ANTICIPATED RFP TIMETABLE.The tentative schedule for this solicitation is as follows: RFP Issued June 8,2018 Pre-Proposal Meeting June 15,2018 at 1:00 PM EST 3 2018-153-JC MIAMI BEACH Deadline for Receipt of Questions June 19,2018 at 5:00 PM EST -Responses Due June 29,2018 at 3:00 PM EST Evaluation Committee Review TBD Proposer Presentations TBD Tentative Commission Approval Authorizing TBD Negotiations 4. PROCUREMENT CONTACT. Any questions or clarifications concerning this solicitation shall be submitted to the Procurement Contact noted below: Procurement Contact: Telephone: Email: Jason Crouch 305.673.7000 x 6694 'asoncrouch• miamibeachfl.•ov Additionally, the City Clerk is to be copied on all communications via e-mail at: RafaelGranado • miamibeachfl.•ov; or via facsimile: 786-394-4188. The Bid title/number shall be referenced on all correspondence. All questions or requests for clarification must be received no later than ten (10) calendar days prior to the date proposals are due as scheduled in Section 0200-3. All responses to questions/clarifications will be sent to all prospective Proposers in the form of an addendum. 5. PRE-PROPOSAL MEETING OR SITE VISIT(S). Only if deemed necessary by the City, a pre-proposal meeting or site visit(s) may be scheduled. A Pre-PROPOSAL conference will be held as scheduled in Anticipated RFP Timetable section above at the following address: City of Miami Beach Procurement Department Conference Room 1755 Meridian Avenue,3rd Floor Miami Beach, Florida 33139 Attendance(in person or via telephone) is encouraged and recommended as a source of information, but is not mandatory. Proposers interested in participating in the Pre-Proposal Submission Meeting via telephone must follow these steps: (1) Dial the TELEPHONE NUMBER: 1-888-270-9936(Toll-free North America) (2) Enter the MEETING NUMBER: 9415468 Proposers who are interested in participating via telephone should send an e-mail to the contact person listed in this RFP expressing their intent to participate via telephone. 6. PRE-PROPOSAL INTERPRETATIONS. Oral information or responses to questions received by prospective Proposers are not binding on the City and will be without legal effect, including any information received at pre-submittal meeting or site visit(s).The City by means of Addenda will issue interpretations or RFP 2018-153-JC 4 MIAMI BEACH written addenda clarifications considered necessary by the City in response to questions. Only questions answered by written addenda will be binding and may supersede terms noted in this solicitation.Addendum will be released through PublicPurchase. Any prospective proposer who has received this RFP by any means other than through PublicPurchace must register immediately with PublicPurchase to assure it receives any addendum issued to this RFP. Failure to receive an addendum may result in disqualification of proposal. Written questions should be received no later than the date outlined in the Anticipated RFP Timetable section. 7. CONE OF SILENCE. This RFP is subject to, and all proposers are expected to be or become familiar with, the City's Cone of Silence Requirements, as codified in Section 2-486 of the City Code. Proposers shall be solely responsible for ensuring that all applicable provisions of the City's Cone of Silence are complied with, and shall be subject to any and all sanctions, as prescribed therein, including rendering their . response voidable, in the event of such non-compliance. Communications regarding this solicitation are to be submitted in writing to the Procurement Contact named herein with a copy to the City Clerk at rafaeldranadona,miamibeachfl.gov 8. SPECIAL NOTICES. You are hereby advised that this solicitation is subject to the following ordinances/resolutions, which may be found on' the City Of Miami Beach website: http://web.miamibeachfl.00v/procurement/scroll.asox?id=79113 • CONE OF SILENCE CITY CODE SECTION 2486 • PROTESTPROCEDURES CITY CODE SECTION 2-371 • DEBARMENT PROCEEDINGS CITY CODE SECTIONS 2-397 THROUGH 2-485.3 • LOBBYIST REGISTRATION AND DISCLOSURE OF FEES CITY CODE SECTIONS 2-481 THROUGH 2-406 • CAMPAIGN CONTRIBUTIONS BY VENDORS CITY CODE SECTION 2-487 • CAMPAIGN CONTRIBUTIONS BY LOBBYISTS ON PROCUREMENT ISSUES CITY CODE SECTION 2-488 • REQUIREMENT FOR CITY CONTRACTORS TO PROVIDE EQUAL BENEFITS FOR CITY CODE SECTION 2-373 DOMESTIC PARTNERS • LIVING WAGE REQUIREMENT • . • CITY CODE SECTIONS 2-407 THROUGH 2-410 • PREFERENCE FOR FLORIDA SMALL BUSINESSES OWNED AND CONTROLLED BY CITY CODE SECTION 2-374 VETERANS AND TO STATE-CERTIFIED SERVICE-DISABLED VETERAN BUSINESS ENTERPRISES • FALSE CLAIMS ORDINANCE CITY CODE SECTION 70-300 • ACCEPTANCE OF GIFTS,FAVORS&SERVICES CITY CODE SECTION 2-449 9. PUBLIC ENTITY CRIME. A person or affiliate who has been placed on the convicted vendor list following a conviction for public entity crimes may not submit a bid on a contract to provide any goods or services to a public entity, may not submit a bid on a contract with a public entity for the construction or repair of a public building or public work, may not submit bids on leases of real property to public entity, may not be awarded or perform work as a contractor, supplier, sub-contractor, or consultant under a contract with a public entity, and may not transact business with any public entity in excess of the threshold amount provided in Sec. 287.017, for CATEGORY TWO for a period of 36 months from the date of being placed on the convicted vendor list. 10. COMPLIANCE WITH THE CITY'S LOBBYIST LAWS. This RFP is subject to, and all Proposers are expected to be or become familiar with, all City lobbyist laws. Proposers shall be solely responsible for ensuring that all City lobbyist laws are complied with, and shall be subject to any and all sanctions, as prescribed therein, including,without limitation, disqualification of their responses, in the event of such non- compliance. RFP 2018-153-JC 5 MIAMI BEACH 11. DEBARMENT ORDINANCE: This RFP is subject to, and'all proposers are expected to be or become familiar with,the City's Debarment Ordinance as codified in Sections 2-397 through 2-406 of the City Code. 12.WITH THE CITY'S CAMPAIGN FINANCE REFORM LAWS. This RFP is subject to, and all Proposers are expected to be or become familiar with, the City's Campaign Finance Reform laws, as codified in Sections 2-487 through 2-490 of the City Code. Proposers shall be solely responsible for ensuring that all applicable provisions of the City's Campaign Finance Reform laws are complied with, and shall be subject to any and all sanctions, as prescribed therein, including disqualification of their responses, in the event ot such non-compliance. 13. CODE OF BUSINESS ETHICS. Pursuant to City Resolution No.2000-23879, the Proposer shall adopt a Code of Business Ethics ("Code") and submit that Code to the Procurement Division with its response or within five (5)days upon receipt of request. The Code shall, at a minimum, require the Proposer, to comply with all applicable governmental rules and regulations including, among others, the conflict of interest, lobbying and ethics provision of the City of Miami Beach and Miami Dade County. 14. AMERICAN WITH DISABILITIES ACT (ADA). Call 305-673-7490 to request material in accessible format; sign language interpreters (five (5) days in advance when possible), or information on access for persons with disabilities. For more information on ADA compliance, please call the Public Works Department, at 305-673-7000, Extension 2984. 15. POSTPONEMENT OF DUE DATE FOR RECEIPT OF PROPOSALS. The City reserves the right to postpone the deadline for submittal of proposals and will make a reasonable effort to give at least three (3) calendar days written notice of any such postponement to all prospective Proposers through PublicPurchase. 16. PROTESTS. Proposers that are not selected may protest any recommendation for selection of award in accordance with eh proceedings established pursuant to the City's bid protest procedures, as codified in Sections 2-370 and 2-371 of the City Code (the City's Bid Protest Ordinance). Protest not timely made pursuant to the requirements of the City's Bid Protest Ordinance shall be barred. 17. JOINT VENTURES. Joint Ventures are not allowed. Proposals shall be submitted only by the prime contractor. Proposals may, however, identify other sub-contractors or sub-consultants to the prime Proposer who may serve as team members. 18.VETERAN BUSINESS ENTERPRISES PREFERENCE. Pursuant to City Code Section 2-374, the City shall give a preference to a responsive and responsible Proposer which is a small business concern owned and controlled by a veteran(s) or which is a service-disabled veteran business enterprise, and which is within five percent (5%) of the lowest responsive, responsible proposer, by providing such proposer an opportunity of providing said goods or contractual services for the lowest responsive proposal amount(or in this RFP, the highest proposal amount). Whenever, as a result of the foregoing preference, the adjusted prices of two (2) or more proposers which are a small business concern owned and controlled by a veteran(s) or a service-disabled veteran business enterprise constitute the lowest proposal pursuant to an RFP or oral or written request for quotation, and such proposals are responsive, responsible and otherwise equal with respect to quality and service, then the award shall be made to the service-disabled veteran business enterprise. RFP 2018-153-IC 6 MIAMI BEACH 19_DETERMINATION OF AWARD. The final ranking results of Step 1 & 2 outlined in Section 0400, Evaluation of Proposals, will be considered by the City Manager who may recommend to the City Commission the Proposer(s) s/he deems to be in the best interest of the City or may recommend rejection of all proposals. The City Manager's recommendation need not be consistent with the scoring results identified herein and takes into consideration Miami Beach City Code Section 2-369, including the following considerations: (1)The ability, capacity and skill of the Proposer to perform the contract. (2)Whether the Proposer can perform the contract within the time specified,without delay or interference. (3)The character, integrity, reputation,judgment,experience and efficiency of the Proposer. (4)The quality of performance of previous contracts. (5)The previous and existingcompliance by the Proposer with laws and ordinances relating to the contract. The City Commission shall consider the City Manager's recommendation and may approve such recommendation. The City Commission may also, at its option, reject the City Manager's recommendation and select another Proposal or Proposals which it deems to be in the best interest of the City,or it may also reject all Proposals. 20. NEGOTIATIONS. Following selection, the City reserves the right to enter into further negotiations with the selected Proposer. Notwithstanding the preceding, the City is in no way obligated to enter into a contract with the selected Proposer in the event the parties are unable to negotiate a contract. It is also understood and acknowledged by Proposers that no property, contract or legal rights of any kind shall be created at anytime until and unless an Agreement has been agreed to; approved by the City; and executed by the parties. 21. POSTPONEMENT/CANCELLATION/ACCEPTANCE/REJECTION. The City may, at its .sole and absolute discretion, reject any and all, or parts of any and all, responses; re-advertise this RFP; postpone or cancel, at any time, this RFP process; or waive any irregularities in this RFP, or in any responses received as a result of this RFP. Reasonable efforts will be made to either award the proposer the contract or reject all proposals within one-hundred twenty (120) calendar days after proposal opening date. A proposer may withdraw its proposal after expiration of one hundred twenty (120) calendar days from the date of proposal opening by delivering written notice of withdrawal to the Procurement Department prior to award of the contract by the City Commission. 22. PROPOSER'S RESPONSIBILITY. Before submitting a response, each Proposer shall be solely responsible for making any and all investigations, evaluations, and examinations,as it deems necessary,to ascertain all conditions and requirements affecting the full performance of the contract. Ignorance of such conditions and requirements, and/or failure to make such evaluations, investigations, and examinations,will not relieve the Proposer from any obligation to comply with every detail and with all provisions and requirements of the contract, and will not be accepted as a basis for any subsequent claim whatsoever for any monetary consideration on the part of the Proposer. 23. COSTS INCURRED BY PROPOSERS. All expenses involved with the preparation and submission of • Proposals, or any work performed in connection therewith, shall be the sole responsibility (and shall be at the sole cost and expense)of the Proposer, and shall not be reimbursed by the City. RFP 2018-153-JC 7 MIAMI BEACH 24. RELATIONSHIP TO THE CITY. It is the intent of the City, and Proposers hereby acknowledge and agree, that the successful Proposer is considered to be an independent contractor, and that neither the Proposer, nor the Proposer's employees, agents, and/or contractors, shall, under any circumstances, be considered employees or agents of the City. 24.OCCUPATIONAL HEALTH AND SAFETY. In compliance with Chapter 442, Florida Statutes, any toxic substance listed in Section 38F-41.03 of the Florida Administrative Code delivered as a result of this proposal must be accompanied by a Material Safety`Data Sheet(MSDS)which may be obtained from the manufacturer. 25. ENVIRONMENTAL REGULATIONS. The City reserves the right to consider a proposer's history of citations and/or violations of environmental regulations in investigating a proposer's responsibility, and further reserves the right to declare a proposer not responsible if the history of violations warrant such determination in the opinion of the City. Proposer shall submit with its proposal, a complete history of all citations and/or violations, notices and dispositions thereof. The non-submission of any such documentation shall be deemed to be an affirmation by the Proposer that there are no citations or violations. Proposer shall notify the City immediately of notice of any citation or violation which proposer may receive after the proposal opening date and during the time of performance of any contract awarded to it. 26.TAXES.The City of Miami Beach is exempt from all Federal Excise and State taxes. • 27. MISTAKES. Proposers are expected to examine the terms, conditions, specifications, delivery schedules, proposed pricing, and all instructions pertaining to the goods and services relative to this RFP. Failure to do so will be at the Proposer's risk and may result in the Proposal being non-responsive. 28. PAYMENT. Payment will be made by the. City after the goods or services have been received, inspected, and found to comply with contract, specifications, free of damage or defect, and are properly invoiced. Invoices must be consistent with Purchase Order format. 29. COPYRIGHT, PATENTS & ROYALTIES. Proposer shall indemnify and save harmless the City of Miami Beach, Florida, and its officers, employees, contractors, and/or agents,from liability of any nature or kind, including cost and expenses for,or on account of, any copyrighted, patented,or unpatented invention, process, or article manufactured or used in the performance of the contract, including its use by the City of Miami Beach, Florida. If the Proposer uses any design, device or materials covered by letters, patent, or copyright, it is'mutually understood and agreed, without exception, that the proposal prices shall include all royalties or cost arising from the use of such design, device,or materials in any way involved in the work. 30. DEFAULT: Failure or refusal of the selected Proposer to execute a contract following approval of such contract by the City Commission, or untimely withdrawal of a response before such award is made and approved, may result in a claim for damages by the City and may be grounds for removing the Proposer from the City's vendor list. 31. MANNER OF PERFORMANCE. Proposer agrees to perform its duties and obligations in a professional manner and in accordance with all applicable Local, State, County;and Federal laws, rules, regulations and codes. Lack of knowledge or ignorance by the Proposer with/of applicable laws will in no way be a cause for relief from responsibility. Proposer agrees that the services provided shall be provided by employees RFP 2018-153-JC 8 MIAMI BEACH. that are educated, trained, experienced, certified, and licensed in all areas encompassed within their designated duties. Proposer agrees to furnish to the City any and all documentation, certification, authorization, license, permit, or registration currently required by applicable laws, rules, and regulations. Proposer further certifies that it and its employees will keep all licenses, permits, registrations, authorizations, or certifications required by applicable laws or regulations in full force and effect during the term of this contract. Failure of Proposer to comply with this paragraph shall constitute a material breach of this contract. Where contractor is required to enter or go on to City of Miami Beach property to deliver materials or perform work or services as a result of any contract resulting from this solicitation, the contractor will assume the full duty, obligation and expense of obtaining all necessary licenses, permits, and insurance, and assure all work complies with all applicable laws.The contractor shall be liable for any damages or loss to the City occasioned by negligence of the Proposer, or its officers,employees, contractors,and/or agents, for failure to comply with applicable laws. 32. SPECIAL CONDITIONS. Any and all Special Conditions that may vary from these General Terms and Conditions shall have precedence. 33. NON-DISCRIMINATION. The Proposer certifies that it is in compliance with the non-discrimination clause contained in Section 202, Executive Order 11246, as amended by Executive Order 11375, relative to equal employment opportunity for all persons without regard to race, color, religion, sex or national origin. In accordance with the City's Human Rights Ordinance, codified in Chapter 62 of the City Code, Proposer shall prohibit discrimination by reason of race, color, national origin, religion, sex, intersexuality, gender identity, sexual orientation, marital and familial status, and age or disability. 34. DEMONSTRATION OF COMPETENCY..The city may consider any evidence available regarding the financial, technical, and other qualifications and abilities of a Proposer, including past performance (experience) in making an award that is in the best interest of the City, including: A. Pre-award inspection of the Proposer's facility may be made prior to the award of contract. B. Proposals will only be considered from firms which are regularly engaged in the business of providing the goods and/or services as described in this solicitation. C. Proposers must be able to demonstrate a good record of performance for a reasonable period of time, and have sufficient financial capacity, equipment, and organization to ensure that they can satisfactorily perform the services if awarded a contract under the terms and conditions of this solicitation. D. The terms "equipment and organization", as used herein shall, be construed) to mean a fully equipped and well established‘company in line with the best business practices in the industry, and as determined by the City of Miami Beach. . E. The City may consider any evidence available regarding\the financial, technical, and other qualifications and abilities of a Proposer, includingpast performance (experience), in making an award that is in the best interestof the City. F. The City may require Proposer s to show proof that they have,'been designated as authorized representatives of a manufacturer or supplier,which is the actual source of supply. In these instances, the City may also require material information from the source of supply regarding the quality, packaging,and characteristics of the products to be supply to the City. 35.ASSIGNMENT.The successful Proposer shall not assign,transfer, convey, sublet'or otherwise dispose RFP 2018-153-JC 9 MIAMI BEACH! of the contract, including any or all of its right,title or interest therein, or his/her or its power to execute such contract,to any person, company or corporation,without the prior written consent of the City. 36. LAWS, PERMITS AND REGULATIONS. The Proposer shall obtain and pay for all licenses, permits, and inspection fees required to complete the work and shall comply with all applicable laws. 37. OPTIONAL CONTRACT USAGE. When the successful Proposer (s) is in agreement, other units of government or non-profit agencies may participate in purchases pursuant to the award of this contract at the option of the unit of government or non-profit agency. 38.VOLUME OF WORK TO BE RECEIVED BY CONTRACTOR. It is the intent of the City to purchase the goods and services specifically listed in this solicitation from the contractor. However,the City reserves the right to purchase any goods or services awarded from state or other governmental contract, or on an as- needed basis through the City's spot market purchase provisions. 39. DISPUTES. In the event of a conflict between the documents, the order of priority of the documents shall be as follows: A. Any contract or agreement resulting from the award of this solicitation;then B. Addendum issued for this solicitation,with the latest Addendum taking precedence;then C. The solicitation;then D. The Proposer's proposal in response to the solicitation. 40. INDEMNIFICATION. The Proposer shall indemnify and hold harmless the City and its officers, employees, agents and instrumentalities from any and all liability, losses or damages, including attorney's fees and costs of defense,which the City or its officers, employees, agents or instrumentalities may incur as a result of claims, demands, suits, causes of actions or proceedings of any kind or nature arising out of, relating to or resulting from the performance of the agreement by the contractor or its employees, agents, servants, partners, principals or subcontractors. The contractor shall pay all claims and losses in connection therewith, and shall investigate and defend all claims, suits or actions of any kind or nature in the name of the City, where applicable, including appellate proceedings, and shall pay all costs, judgments, and attorney's fees which may be incurred thereon. The Proposer expressly understands and agrees that any insurance protection required by this Agreement or otherwise provided by the contractor shall in no limit the responsibility to indemnify, keep and'save harmless and defend the City or its officers, employees, agents and instrumentalities as herein provided. The above indemnification provisions shall survive the expiration or termination of this Agreement. 41. CONTRACT EXTENSION.The City reserves the right to require the Contractor to extend contract past the stated termination date for a period of up to 120 days in the event that a subsequent contract has not yet been awarded. Additional extensions past the 120 days may occur as needed by the City and as mutually agreed upon by the City and the contractor. 42. FLORIDA PUBLIC RECORDS LAW. Proposers are hereby notified that all Bid including, without limitation, any and all information and documentation submitted therewith, are exempt from public records requirements under Section 119.07(1), Florida Statutes, and s. 24(a), Art. 1 of the State Constitution until such time as the City provides notice of an intended decision or until thirty (30) days after opening of the proposals, whichever is earlier.Additionally, Contractor agrees to be in full compliance with Florida Statute 119.0701 including, but not limited to, agreement to (a) Keep and maintain public records that ordinarily RFP 2018-153-JC 10 MIAMI BECH and necessarily would be required by the public agency in order to perform the services; (b) provide the public with access to public records on the same terms and conditions that the public agency would provide the records and at a cost that does not exceed the cost provided in this chapter or as otherwise provided by law; (c) Ensure that public records that are exempt or confidential and exempt from public records disclosure requirements are not disclosed except as authorized by law; (d) Meet all requirements for retaining public records and transfer, at no cost,to the public agency all public records in possession of the contractor upon termination of the contract and destroy any duplicate public records that are exempt or confidential and exempt from public records disclosure requirements. All records stored electronically must be provided to the public agency in a format that is compatible with the information technology systems of the public agency. 43. OBSERVANCE OF LAWS. Proposers are expected to be familiar with, and comply with, all Federal, State, County, and City laws, ordinances, codes, rules and regulations, and all orders and decrees of bodies or tribunals having jurisdiction or authority which, in any manner, may affect the scope of services and/or project contemplated by this RFP (including, without limitation, the Americans with Disabilities Act, Title VII of the Civil Rights Act, the EEOC Uniform Guidelines, and all EEO regulations and guidelines). Ignorance of the law(s)on the part of the Proposer will in no way relieve it from responsibility for compliance. 44. CONFLICT OF INTEREST. All Proposers must disclose, in their Proposal, the name(s) of any officer, director,agent, or immediate family member(spouse, parent, sibling, and child)who is also an employee of the City of Miami Beach. Further, all Proposers must disclose the name of any City employee who owns, either directly or indirectly, an interest of ten (10%) percent or more in the Proposer entity or any of its affiliates. 45. MODIFICATION/WITHDRAWALS OF PROPOSALS. A Proposer may submit a modified Proposal to replace all or any portion of a previously submitted Proposal up until the Proposal due date and time. Modifications received after the Proposal due date and time will not be considered. Proposals shall be irrevocable until contract award unless withdrawn in writing prior to the Proposal due date, or after expiration of 120 calendar days from the opening of Proposals without a contract award. Letters of withdrawal received after the Proposal due date and before said expiration date, and letters of withdrawal received after contract award will not be considered. 46. EXCEPTIONS TO RFP. Proposers must clearly indicate any exceptions they wish to take to any of the terms in this RFP, and outline what, itany, alternative is being offered. All exceptions and alternatives shall be included and clearly delineated, in writing, in the Proposal. The City, at its sole and absolute discretion, may accept or reject any or all exceptions and alternatives. In cases in which exceptions and alternatives are rejected, the City shall require the Proposer to comply with the particular term and/or condition of the RFP to which Proposer took exception to (as said term and/or condition was originally set forth on the RFP). 47. ACCEPTANCE OF GIFTS, FAVORS, SERVICES. Proposers shall not offer any gratuities, favors, or anything of monetary value to any official, employee, or agent of the City, for the purpose of influencing consideration of this Proposal. Pursuant to Sec. 2-449 of the City Code, no officer or employee of the City shall accept any gift, favor or service that might reasonably tend improperly to influence him in the discharge of his official duties. RFP 2018-153-IC 11 MIAMI BEACH 48. SUPPLEMENTAL INFORMATION. City reserves the right to request supplemental information from Proposers at any time during the RFP solicitation process, unless otherwise noted herein. 49. ADDITIONAL ITEMS / SERVICES. Although this solicitation and resultant contract identifies specific goods, services or facilities ("items"), it is hereby agreed and understood that the City may require additional items to be added to the Contract which are ancillary or supplemental to the items specified herein and required to complete the work. When additional-items are required to be added to the Contract, awarded vendor(s), as applicable to the item being requested, under this contract may be invited to submit price quotes)for the additional items. If these quote(s) are determined to be fair and reasonable, then the additional items will be awarded to the current contract vendor(s) through either a Purchase. Order (or Change Order if Purchase Order already exists) or an amendment to the Contract. Additional items with a cumulative value of$50,000 or less may be approved by the City Manager. City Commission approval is required for additional items with a cumulative value greater than$50,000. The City may determine to obtain price quotes for the additional items from other vendors in the event that fair and reasonable pricing is not obtained from the current contract vendors, or for other reasons at the City's discretion. Balance of Page Intentionally Left Blank RFP 2018-153-JC 12 f SECTION 0300 PROPOSAL SUBMITTAL INSTRUCTIONS AND FORMAT 1.SEALED RESPONSES. One original Proposal(preferably in 3-ring binder) must be submittedin an opaque, sealed envelope or container on or before the due date established for the receipt of proposals. Additionally, ten (10) bound copies and one (1) electronic format (CD or USB format) are to be submitted. The following information should be clearly marked on the face of the envelope or container in which the proposal is submitted: solicitation number, solicitation title, Proposer name, Proposer return address. Proposals received electronically, either through email or facsimile, are not acceptable and will be rejected. 2. LATE BIDS. Bid Proposals are to be received on or before the due date established herein for the receipt of Bids. Any Bid received after the deadline established for receipt of proposals will be considered late and not'be accepted or will be returned to Proposer unopened. The City does not accept responsibility for any delays, natural or otherwise. 3. PROPOSAL FORMAT. In order to maintain comparability, facilitate the review process and assist the Evaluation Committee in review of proposals, it is strongly recommended that proposals be organized and tabbed in accordance with the sections and manner specified below: Hard copy submittal should be tabbed as enumerated below and contain a table of contents with page references. Electronic copies should also be tabbed and contain a table of contents with page references. TAB 1 Cover Letter&Minimum Qualifications Requirements 1.1 Cover Letter and Table of Contents. The cover letter must indicate Proposer and Proposer Primary Contact for the purposes of this solicitation. 1.2 Proposal Certification, Questionnaire & Requirements Affidavit (Appendix A). Attach Appendix A fully completed and executed. 1.3 Minimum Qualifications Requirements. Submit verifiable information documenting compliance with the minimum qualifications requirements established in Appendix C, Minimum Requirements and Specifications. TAB 2, Experience&Qualifications 2.1 Qualifications of Proposing Firm. Submit detailed information regarding the firm's history and relevant experience and proven track record of providing the scope of services similar as identified in. this solicitation, including experience in providing similar scope of services to public sector agencies. 2.1.2 Proposers must provide a minimum of three (3) customer references for each group proposed, including contact names, telephone numbers and service location(s), type of service offered and length of service,for the City to verify references. 2.2 Qualifications of Proposer Team. Provide an organizational chart of all personnel and consultants, including the designated Project Manager, to be used for this project if awarded, the role that each team member will play in providing the services detailed herein and each team members' qualifications. A resume of each individual, including education, experience, and any other pertinent information,shall be included for each Proposal team member to be assigned to this contract. RFP.2018-153 JC 13 TAB 3 Approach and Methodology Submit detailed information on how.Proposer plans to accomplish the required scope of services, including detailed information, as applicable, which addresses, but need not be limited to the following: 1. Briefly describe your network operations center and the procedures currently in place to proactively identify and correct communications problems. 2. Describe the process for reporting network problems and/or outages. 3. Describe the process the City will follow to ascertain the status of reported problems and/or outages. 4. Provide and describe your Service Level Agreements (SLA) as they relate to latency, availability and quality of service: Identify any costs and credit penalties associated with these SLA's. The City's objective is to obtain a maximum of a two hour response to all trouble tickets. 5. Describe your escalation policies and procedures for problems and trouble tickets along with organizational chart and contact information. 6. Describe in detail the process for adding, deleting or modifying network services and/or communications links. 7. Provide information on firm's billing format and flexibility to accommodate City billing information requirements. 8. Proposer must provide accurate information as to allowed uses of the proposed network facilities. Include what services can be dynamically allocated or shared on one facility. 9. Describe your billing processes, including flexibility of billing cycles, availability of electronic billing and consolidation of existing billing currently provided to the City. In addition, the City requires an ad hoc reporting tool as well as training of staff on using the tool. 10. Detail, if any, waivers for installation and implementation for replacing existing carrier services, initial new services, subsequent installations and new services, over the life of, the contract. 11. Present support documentation that identifies the number of network outages during last calendar year. 12. Provide a network contingency plan in the event of network outage/natural disaster. What are the planned alternative facilities and at what level of degraded service is the contingency plan activated? 13. Provide a detailed project plan and timeline that includes and details all tasks required to ensure a seamless and successful turnkey network conversion from the incumbent's services to the selected Contractor's services. 14. Denote your Points of Presence (POPS) in the City relative to the sites to be served in Appendix A, describing the types of switching devices available at each location as it relates to currently installed equipment on the City's network. 15. Describethe policies and procedures that are currently in place which ensure the security and integrity of the proposed physical and virtual circuits. 16. Provide manufacturer name and model of networking equipment certified for the proposed communication network. 17. Describe packet prioritization by type inside your network, as it relates to the delivery of critical data and voice. (Describe any special premise equipment required.) RFP 2018-153-JC 14. 18. Describe current and planned aocess speeds and network protocols supported by your organization; indicating expected lifetimes of each. 19. Describe whether your firm's billing platform can interface with the City's Munis ERP system. 20. Submit a Gantt Chart with critical path benchmark dates clearly identified for network services project implementation and conversion. Proposer must consider all elements of implementation from contract execution to acceptance testing. Proposers need to consider City geography, holidays, training, shipping, delivery, pace and electrical requirements, selection of technicians and other personnel, etc. The conversion plan must include are network services planning, engineering and modeling, design, testing, implementation and conversion, acceptance testing, acceptance, maintenance and management. The presented conversion plan must have definite tasks and timeline, including all tasks and respective timeline that the City must complete in support of the conversion. This conversion plan must not contemplate any downtime during conversion. Progress along with updated project plans including Gantt Charts will be provided as needed until final acceptance is provided in writing from the City's IT Department. TAB 4 Cost Proposal Submit a completed Cost Proposal Form (Appendix E). 4. FINANCIAL CAPACITY. Within three (3) business days of request by the City, each Proposer shall arrange for Dun & Bradstreet to submit a Supplier Qualification Report (SQR) directly to the Procurement Contact named herein. No proposal will be considered without receipt, by the City, of the SQR directly from Dun & Bradstreet. The cost of the preparation of the SQR shall be the responsibility of the Proposer.The Proposer shall request the SQR report from D&B at: https://supplierportal.dnb.com/webapp/wcs/stores/servlet/SupplierPortal?storeld=11696 Proposers are responsible for the accuracy of the information contained in its SQR. It is highly recommended that each Proposer review the information contained in its SQR for accuracy prior to submittal to the City and as early as possible in the solicitation process. For assistance with any portion of the SQR submittal process, contact Dun & Bradstreet at 800-424-2495. 5.ADDITIONAL INFORMATION OR CLARIFICATION. After proposal submittal,the City reserves the right to require additional information from Proposers (or Proposer team members or sub- consultants) to determine: qualifications (including, but not limited to, litigation history, regulatory action, or additional references); and financial capability (including, but not limited to, annual reviewed/audited financial statements with the auditors notes for each of their last two complete fiscal years). RFP 2018-153-JC 15 SECTION 0400 PROPOSAL EVALUATION 1. Evaluation Committee.An Evaluation Committee, appointed by the City Manager, shall meet to evaluate each Proposal in accordance with the requirements set forth in the solicitation. If further information is desired, Proposers may be requested to make additional written submissions of a clarifying nature or oral presentations to the Evaluation Committee. The evaluation of proposals will proceed in a two-step process as noted below. It is important to note that the Evaluation Committee will score the qualitative portions of the proposals only. The Evaluation Committee does not make an award recommendation to the City Manager. The results of Step 1 & Step 2 Evaluations will be forwarded to the City Manager who will utilize the results to make a recommendation to the City Commission. In the event that only one responsive proposal is received, the City Manager, after determination that the sole responsive proposal materially meets the requirements of the RFP, may, without an evaluation committee, recommend to the City Commission that the Administration enter into negotiations. The City, in its discretion, may utilize technical or other advisers to assist the evaluation committee in the evaluation of proposals. 2.Step 1 Evaluation.The first step will consist of the qualitative criteria listed below to be considered by the Evaluation Committee. The second step will consist of quantitative criteria established below to be added to the Evaluation Committee results by the Procurement Department. An Evaluation Committee, appointed by the City Manager, shall meet to evaluate each Proposal in accordance with the qualifications criteria established below for Step 1, Qualitative Criteria. In doing so, the Evaluation Committee may review and score all proposals received,with or without conducting interview sessions. Step 1 -Qualitative Criteria Maximum Points Proposer Experience and Qualifications 30 Approach and Methodology 40 TOTAL AVAILABLE STEP 1 POINTS. 70 3. Step 2 Evaluation. Following the results of Step 1 Evaluation of qualitative criteria, the Proposers may receive additional quantitative criteria points to be added by the Procurement Department to those points earned in Step 1, as follows. Step 2-Quantitative Criteria Maximum Points Cost 30 Veterans Preference 5 TOTAL AVAILABLE STEP 2 POINTS 35 RFP 2018-153-JC 16 4. Cost Proposal Evaluation.The cost proposal points shall be developed in accordance with the following formula. Each Group (Internet and WAN)shall be calculated as separate and distinct groups. Sample Objective Formula for Cost Example Maximum Formula for Calculating Points Vendor Allowable Points (lowest cost/cost of proposal being Vendor Cost evaluated X maximum allowable Total Points (Points noted are for illustrative Awarded ' Proposal purposes only.Actual points are points=awarded points) noted above.) Round to, Vendor A $100.00 20 $100 I$100 X20=20 20 Vendor B $150.00 20 $1001$150 X20=13 13 Vendor C $200.00 20 $100 I$200 X 20=10 10 5. Determination of Final Ranking. At the conclusion of the Evaluation Committee Step 1 scoring, Step 2 Points (for each Group 1 and Group 2) will be added to each evaluation committee member's scores by the Procurement Department. Step 1 and 2 scores will be converted to rankings in accordance with the example below: Proposer A Proposer B Proposer C Ste. 1 Points 82 76 80 Committee.: Ste.2 Points 22 15 12 Mern6e�_7 Total 104 91 92 Rank. 1! 3 I 2 Ste. 1 Points 79 85 72 Comrnitteee' Ste.2 Points 22 15 12 j Member 2 j Total 101 100 84 Rank: 1! 2 , 3 Ste. 1 Points 80 74 66 Committee; Ste• 2 Points 22 15 12 Membei 2. Total 102 89 78 . Rank: . 11 2 3 Low Aggregate Score 3 7 8 Final Ranking* 1 2 3 * Final Ranking for each Group shall be presented to the City Manager for further due diligence and recommendation to the City Commission. Final Ranking does not constitute an award recommendation until such time as the City Manager has made his recommendation to the City Commission, which may be different than final ranking results. Balance of Page Intentionally Left Blank RFP 201 8-1 53JC • 17 APPENDIX A f to 1 4 �I Proposal Certification , Questionnaire & Requirements Affidavit 2018- 153-JC WIDE AREA NETWORK (WAN) AND INTERNET CONNECTIVITY SERVICES PROCUREMENT DEPARTMENT 1755 Meridian Avenue, 3rd Floor Miami Beach, Florida 33139 RFP 2018-153-JC 18 Solicitation No: Solicitation Title: 2018-153-JC Wide Area Network(WAN)and Internet Connectivity Services Procurement Contact: Tel: Email: Jason Crouch 305.673.7000 x 6694 jasoncrouch@miamibeachfl.gov PROPOSAL CERTIFICATION, QUESTIONNAIRE&REQUIREMENTS AFFIDAVIT Purpose: The purpose of this Proposal Certification, Questionnaire and Requirements Affidavit Form is to inform prospective Proposers of certain solicitation and contractual requirements, and to collect necessary information from Proposers in order that certain portions of responsiveness, responsibility and other determining factors and compliance with requirements may be evaluated. This Proposal Certification, Questionnaire and Requirements Affidavit Form is a REQUIRED FORM that must be submitted fully completed and executed. 1. General Proposer Information. FIRM NAME: NO.OF YEARS IN BUSINESS: NO.OF YEARS IN BUSINESS LOCALLY: NO.OF EMPLOYEES: OTHER NAME(S)PROPOSER HAS OPERATED UNDER IN THE LAST 10 YEARS: FIRM PRIMARY ADDRESS(HEADQUARTERS): CITY: STATE: ZIP CODE: TELEPHONE NO.: TOLL FREE NO.: FAX NO.: FIRM LOCAL ADDRESS: CITY: STATE: ZIP CODE: PRIMARY ACCOUNT REPRESENTATIVE FOR THIS ENGAGEMENT: ACCOUNT REP TELEPHONE NO.: ACCOUNT REP TOLL FREE NO.: ACCOUNT REP EMAIL: FEDERAL TAX IDENTIFICATION NO.: The City reserves the right to seek additional information from Proposer or other source(s),including but not limited to:any firm or principal information,applicable licensure, resumes of relevant individuals,client information,financial information,or any information the City deems necessary to evaluate the capacity of the Proposer to perform in accordance with contract requirements. RFP 2013-153-JC 19 1. Veteran Owned Business.Is Pro oser claiming a veteran owned business status? YES NO SUBMITTAL REQUIREMENT: Proposers claiming veteran owned business status shall submit a documentation proving that firm is certified as a veteran-owned business or a service-disabled veteran owned business by the State of Florida or United States federal government,as required pursuant to ordinance 2011-3748. 2. Conflict Of Interest.All Proposers must disclose,in their Proposal,the name(s)of any officer,director,agent,or immediate family member(spouse, parent, sibling, and child)who is also an employee of the City of Miami Beach. Further, all Proposers must disclose the name of any City employee who owns, either directly or indirectly, an interest of ten (10%) percent or more in the Proposer entity or any of its affiliates. SUBMITTAL REQUIREMENT: Proposers must disclose the name(s)of any officer,director,agent,or immediate family member (spouse,parent,sibling,and child)who is also an employee of the City of Miami Beach. Proposers must also disclose the name of any City employee who owns,either directly or indirectly,an interest of ten(10%)percent or more in the Proposer entity or any of its affiliates 3. References&Past Performance.Proposer shall submit at least three(3)references for whom the Proposer has completed work similar in size and nature as the work referenced in solicitation. SUBMITTAL REQUIREMENT: For each reference submitted, the following information is required: 1) Firm Name, 2) Contact Individual Name&Title,3)Address,4)Telephone,5)Contact's Email and 6)Narrative on Scope of Services Provided. 4. Suspension,Debarment or Contract Cancellation.Has Proposer ever been debarred,suspended or other legal violation,or had a contract cancelled due to non- erformance by an ublic sector agency? YES NO SUBMITTAL REQUIREMENT: If answer to above is"YES," Proposer shall submit a statement detailing the reasons that led to action(s). 5. Vendor Campaign Contributions. Proposers are expected to be or become familiar with, the City's Campaign Finance Reform laws, as codified in Sections 2-487 through 2-490 of the City Code. Proposers shall be solely responsible for ensuring that all applicable provisions of the City's Campaign Finance Reform laws are complied with,and shall be subject to any and all sanctions, as prescribed therein,including disqualification of their Proposals,in the event of such non-compliance. SUBMITTAL REQUIREMENT: Submit the names of all individuals or entities (including your sub-consultants)with a controlling financial interest as defined in solicitation. For each individual or entity with a controlling financial interest indicate whether or not each individual or entity has contributed to the campaign either directly or indirectly,of a candidate who hasbeen elected to the office of Mayor or City Commissioner for the City of Miami Beach. 6. Code of Business Ethics.Pursuant to City Resolution No.2000-23879,each person or entity that seeks to do business with the City shall adopt a Code of Business Ethics ("Code") and submit that Code to the Procurement Department with its proposal/response or within five(5)days upon receipt of request.The Code shall,at a minimum, require the Proposer,to comply with all applicable governmental rules and regulations including, among others, the conflict of interest, lobbying and ethics provision of the City of Miami Beach and Miami Dade County. SUBMITTAL REQUIREMENT: Proposer shall submit firm's Code of Business Ethics. In lieu of submitting Code of Business Ethics,Proposer may submit a statement indicating that it will adopt,as required in the ordinance,the City of Miami Beach Code of Ethics,available at http://www.miamibeachfl.qov/city-hall/procurement/orocurement-related-ordinance-and-procedures/ 7. Living Wage.Pursuant to Section 2-408 of the City of Miami Beach Code, as same may be amended from time to time,covered employees shall be paid the required living wage rates listed below: 1. Effective January 1, 2018, covered employees must be paid a living wage rate of no less than $11.62 per hour with health care benefits of at least$2.26 per hour,or a living wage rate of no less than$13.88 per hour without health care benefits. 2. Effective January 1, 2019, covered employees must be paid a living wage rate of no less than $11.70 per hour with health care benefits of at least$2.74 per hour,or a living wage rate of no less than$14.44 per hour without health care benefits. 3. Effective January 1, 2020, covered employees must be paid a living wage rate of no less than $11.78 per hour with RFP 2018-153-JC 20 health care benefits of at least$3.22 per hour,or a living wage rate of no less than$15.00 per hour without health care benefits. The living wage rate and health care benefits rate may, by Resolution of the City Commission be indexed annually for inflation using the Consumer Price Index for all Urban Consumers(CPI-U)Miami/Ft.Lauderdale,issued by the U.S.Department of Labor's Bureau of Labor Statistics. Notwithstanding the preceding,no annual index shall exceed three percent(3%).The City may also,by resolution,elect not to index the living wage rate in any particular year,if it determines it would not be fiscally sound to implement same(in a particular year). Proposers'failure to comply with this provision shall be deemed a material breach under this proposal,under which the City may, at its sole option, immediately deem said Proposer as non-responsive, and may further subject Proposer to additional penalties and fines,as provided in the City's Living Wage Ordinance, as amended. Further information on the Living Wage requirement is available at http://www.miamibeachfl.gov/city-hall/procurement/procurement-related-ordinance-and-procedures/ SUBMITTAL REQUIREMENT: No additional submittal is required. By virtue of executing this affidavit document,Proposer agrees to the living wage requirement.Any payroll request made by the City during the contract term shall be completed electronically via the City's electronic compliance portal,LCP Tracker(LCPTracker.net). 8. Equal Benefits for Employees with Spouses and Employees with Domestic Partners. When awarding competitively solicited contracts valued at over$100,000 whose contractors maintain 51 or more full time employees on their payrolls during 20 or more calendar work weeks,the Equal Benefits for Domestic Partners Ordinance 2005-3494 requires certain contractors doing business with the City of Miami Beach,who are awarded a contract pursuant to competitive proposals,to provide"Equal Benefits"to their employees with domestic partners, as they provide to employees with spouses. The Ordinance applies to all employees of a Contractor who work within the City limits of the City of Miami Beach,Florida;and the Contractor's employees located in the United States, but outside of the City of Miami Beach limits, who are directly performing work on the contract within the City of Miami Beach. A. Does your company provide or offer access to any benefits to employees with spouses or to spouses of employees? YES NO B. Does your company,provide or offer access to any benefits to employees with(same or opposite sex)domestic partners*or to domestic partners of employees? YES NO C. Please check all benefits that apply to your answers above and list in the "other" section any additional benefits not already specified. Note:some benefits are provided to employees because they have a spouse or domestic partner, such as bereavement leave;other benefits are provided directly.to the spouse or domestic partner,such as medical insurance. BENEFIT Firm Provides for Firm Provides for Firm does not Employees with Employees with Provide Benefit Spouses Domestic Partners Health Sick Leave Family Medical Leave Bereavement Leave If Proposer cannot offer a benefit to domestic partners because of reasons outside your control, (e.g., there are no insurance providers in your area willing to offer domestic partner coverage)you may be eligible for Reasonable Measures compliance. To comply on this basis, you must agree to pay a cash equivalent and submit a completed Reasonable Measures Application (attached)with all necessary documentation.Your Reasonable Measures Application will be reviewed for consideration by the City Manager, or his designee.Approval is not guaranteed and the City Manager's decision is final. Further information on the Equal Benefits requirement is available at htto://www.miamibeachfl.gov/city-hall/procurement/procurement-related-ordinance-and- procedures/, 9. Public Entity Crimes.Section 287.133(2)(a), Florida Statutes,as currently enacted or as amended from time to time,states that a person or affiliate who has been placed on the convicted vendor list following a conviction for a public entity crime may not submit a proposal,proposal,or reply on a contract to provide any goods or services to a public entity;may not submit a proposal,proposal,or reply on a contract with a public entity for the construction or repair of a public building or public work;may not submit proposals,proposals,or replies on leases of real property to a public entity;may not be awarded or perform work as a contractor,supplier,subcontractor,or consultant under a contract with any public entity;and may not transact business with any public entity in excess of the threshold amount provided in s. 287.017 for CATEGORY TWO for a period of 36 months following the date of being placed on the convicted vendor list. SUBMITTAL REQUIREMENT: No additional submittal is required. By virtue of executing this affidavit document, Proposer agrees RFP 2018-153-JC 21 with the requirements of Section 287.133,Florida Statutes,and certifies it has not been placed on convicted vendor list. 10. Non-Discrimination.Pursuant to City Ordinance No.2016-3990,the City shall not enter into a contract with a business unless the business represents that it does not and will not engage in a boycott as defined in Section 2-375(a)of the City Code,including the blacklisting,divesting from,or otherwise refusing to deal with a person or entity when such action is based on race,color,national origin,religion,sex,intersexuality,gender identity,sexual orientation,marital or familial status,age or disability. SUBMITTAL REQUIREMENT: No additional submittal is required.By virtue of executing this affidavit document, Proposer agrees it is and shall remain in full compliance with Section 2-375 of the City of Miami Beach City Code. 11. Moratorium on Travel to and the Purchase of Goods or Services from North Carolina and Mississippi. Pursuant to Resolution 2016-29375, the City of Miami Beach, Florida, prohibits official City travel to the states of North Carolina and Mississippi,as well as the purchase of goods or services sourced in North Carolina and Mississippi. Proposer shall agree that no travel shall occur on behalf of the City to North Carolina or Mississippi,nor shall any product or services it provides to the City be sourced from these states. SUBMITTAL REQUIREMENT: No additional submittal is required.By virtue of executing this affidavit document, Proposer agrees it is and shall remain in full compliance with Resolution 2016-29375. 12. Fair Chance Requirement. Pursuant to Section 2-376 of the City Code,the City shall not enter into any contract resulting from a competitive solicitation, unless the proposer certifies in writing that the business has adopted and employs written policies, practices,and standards that are consistent with the City's Fair Chance Ordinance, set forth in Article V of Chapter 62 of the City Code ("Fair Chance Ordinance"), and which, among other things, (i) prohibits City contractors, as an employer, from inquiring about an applicant's criminal history until the applicant is given a conditional offer of employment; (ii) prohibits advertising of employment positions with a statement that an individual with a criminal record-may not apply for the position, and (iii) prohibits placing a statement on an employment application that a person with a criminal record may not apply for the position. SUBMITTAL REQUIREMENT: No additional submittal is required at this time. By virtue of executing this affidavit, Proposer certifies that it has adopted policies,practices and standards consistent with the City's Fair Chance Ordinance. Proposer agrees to provide the City with supporting documentation evidencing its compliance upon request. Proposer further agrees that any breach of the representations made herein shall constitute a material breach of contract, and shall entitle the City to the immediate termination for cause of the agreement,in addition to any damages that may be available at law and in equity. 13. Acknowledgement of Addendum. After issuance of solicitation,the City may release one or more addendum to the solicitation which may provide additional information to Proposers or alter solicitation requirements. The City will strive to reach every Proposer having received solicitation through the City's e-procurement system, PublicPurchase.com. However,.Proposers are solely responsible for assuring they have received any and all addendum issued pursuant to solicitation.This Acknowledgement of Addendum section certifies that the Proposer has received all addendum released by the City pursuant to this solicitation. Failure to obtain and acknowledge receipt of all addenda may result in proposal disqualification. Initial to Confirm Initial to Confirm Initial to Confirm Receipt Receipt Receipt Addendum 1 Addendum 6 Addendum 11 Addendum 2 Addendum 7 Addendum 12 Addendum 3 Addendum 8 Addendum 13 Addendum 4 Addendum 9 Addendum 14 Addendum 5 Addendum 10 Addendum 15 If additional confirmation of addendum is required,submit under separate cover. RFP 2018-153-JC 22 DISCLOSURE AND DISCLAIMER SECTION The solicitation referenced herein is being furnished to the recipient by the City of Miami Beach(the"City")for the recipient's convenience. Any action taken by the City in response to Proposals made pursuant to this solicitation,or in making any award,or in failing or refusing to make any award pursuant to such Proposals,or in cancelling awards,or in withdrawing or cancelling this solicitation,either before or after issuance of an award,shall be without any liability or obligation on the part of the City. In its sole discretion,the City may withdraw the solicitation either before or after receivingproposals, may accept or reject proposals, and may accept proposals which deviate from the solicitation,as it deems appropriate and in its best interest. In its sole discretion,the City may determine the qualifications and acceptability of any party or parties submitting Proposals in response to this solicitation. Following submission of a Bid or Proposal, the applicant agrees to deliver such further details, information and assurances, including financial and disclosure data, relating to the Proposal,and the applicant including, without limitation, the applicant's affiliates, officers, directors,shareholders,partners and employees,as requested by the City in its discretion. The information contained herein is provided solely for the convenience of prospective Proposers. It is the responsibility of the recipient to assure itself that information contained herein is accurate and complete.The City does not provide any assurances as to the accuracy of any information in this solicitation. Any reliance on these contents,or on any permitted communications with City officials,shall be at the recipient's own risk. Proposers should rely exclusively on their own investigations,interpretations,and analyses.The solicitation is being provided by the City without any warranty or representation,express or implied,as to its content,its accuracy,or its completeness. No warranty or representation is made by the City or its agents that any Proposal conforming to these requirements will be selected for consideration,negotiation,or approval. The City shall have no obligation or liability with respect to this solicitation,the selection and the award process,or whether any award will be made.Any recipient of this solicitation who responds hereto fully acknowledges all the provisions of this Disclosure and Disclaimer,is totally relying on this Disclosure and Disclaimer,and agrees to be bound by the terms hereof.Any Proposals submitted to the City pursuant to this solicitation are submitted at the sole risk and responsibility of the party submitting such Proposal. This solicitation is made subject to correction of errors,omissions,or withdrawal from the market without notice. Information is for guidance only,and does not constitute all or any part of an agreement. The City and all Proposers will be bound only as, if and when a Proposal (or Proposals), as same may be modified, and the applicable definitive agreements pertaining thereto, are approved and executed by the parties, and then only pursuant to the termsof the definitive agreements executed among the parties.Any response to this solicitation may be accepted or rejected by the City for any reason,or for no reason,without any resultant liability to the City. The City is governed,by the Government-in-the-Sunshine Law,and all Proposals and supporting documents shall be subject to disclosure as required by such law. All Proposals shallbe submitted in sealed proposal form and shall remain confidential to the extent permitted by Florida Statutes, until the date and time selected for opening the responses.At that time, all documents received by the City shall become public records. Proposers are expected to make all disclosures and declarations as requested in this solicitation.By submission of a Proposal,the Proposer acknowledges and agrees that the City has the right to make any inquiry or investigation it deems appropriate to substantiate or supplement information contained in the Proposal,and authorizes the release to the City of any and all information sought in such inquiry or investigation. Each Proposer certifies that the information contained in the Proposal is true, accurate and complete, to the best of its knowledge, information,and belief. Notwithstanding the foregoing or anything contained in the solicitation,all Proposers agree that in the event of a final unappealable judgment by a court of competent jurisdiction which imposes on the City any liability arising out of this solicitation, or any response thereto, or any action or inaction by the City with respect thereto,such liability shall be limited to$10,000.00 as agreed-upon and liquidated damages.The previous sentence, however, shall not be construed to circumvent any of the other provisions of this Disclosure and Disclaimer which imposes no liability on the City. In the event of any differences in languagebetween this Disclosure and Disclaimer and the balance of the solicitation,it is understood that the provisions of this Disclosure and Disclaimer shall always govern.The solicitation and any disputes arising from the solicitation shall be governed by and construed in accordance with the laws of the State of Florida. RFP 2018-153-JC 23 PROPOSER CERTIFICATION I hereby certify that: I, as an authorized agent of the Proposer , am submitting the following information as my firm's proposal; Proposer agrees to complete and unconditional acceptance of the terms and conditions of this document, inclusive of this solicitation,all attachments,exhibits and appendices and the contents of any Addenda released hereto,and the Disclosure and Disclaimer Statement; proposer agrees to be bound to any and all specifications, terms and conditions contained in the solicitation, and any released Addenda and understand that the following are requirements of this solicitation and failure to comply will result in disqualification of proposal submitted; Proposer has not divulged, discussed, or compared the proposal with other Proposals and has not colluded with any other proposer or party to any other proposal; proposer acknowledges that all information contained herein is part of the public domain as defined by the State of Florida Sunshine and Public Records Laws; all responses, data and information contained in this proposal, inclusive of the' Statement of Qualifications Certification,Questionnaire and Requirements Affidavit are true and accurate. Name of Proposer's Authorized Representative: Title of Proposer's Authorized Representative: • Signature of Proposer's Authorized Representative: Date: State of FLORIDA ) On this_day of ,20_,personally appeared before me who County of ) stated that (s)he is the of , a corporation, and that the instrument was signed in behalf of the said corporation by authority of its board of directors and acknowledged said instrument to be its voluntary act and deed. Before me: Notary Public for the State of Florida My Commission Expires: RFP 2018-153-JC 24 APPENDIX B � / t, ' ; I' 7E / @:'. ,h " No Bid " Form 2018- 153-JC WIDE AREA NETWORK (WAN) AND INTERNET. CONNECTIVITY SERVICES PROCUREMENT DEPARTMENT 1755 Meridian Avenue, 3rd Floor Miami Beach, Florida 33139 ilrtp—orfar t "fhose ven;aors w ro have rec.erved nof'ifi.c.ation of th,�s:sol�c on_buf E%ave decr cfi not o respond`to- ompl-efe andsubrneit the aftachec "StafeTt enf OT- o Bid7r-The rStafemen -of-No Bid"'_provid;es tie gCity ,with process] Failure to submit a "'Stafernenf of No Bid". may-result:rn_not being notifi c joffut fe--sola`cifations by fhe Cify RFP 2018-153-JC 25 ti Statement of No Bid ,WE HAVE ELECTED NOT TO SUBMIT A PROPOSAL AT THIS TIME FOR REASON(S) CHECKED AND/OR INDICATED BELOW: _Workload does not allow us to proposal _Insufficient time to respond Specifications unclear or too restrictive Unable to meet specifications _Unable to meet service requirements _Unable to meet insurance requirements _Do not offer this product/service _OTHER. (Please specify) , We do_do not , want to be retained on your mailing list for future proposals of this type product and/or service. Signature: Title: Legal Company Name: Note: Failure to respond, either by submitting a proposal or this completed form, may result in your company being removed from our vendors list. PLEASE RETURN TO: CITY OF MIAMI BEACH PROCUREMENT DEPARTMENT ATTN: Jason Crouch RFP#2018-153-JC 1755 MERIDIAN AVENUE, 3rd FLOOR MIAMI BEACH, FL 33139 • RFP 2018-153-JC 26 APPENDIX C ? 's A , ! Minimum Requirements & Specifications 2018- 153—JC WIDE AREA NETWORK (WAN ) AND INTERNET CONNECTIVITY SERVICES PROCUREMENT DEPARTMENT 1755 Meridian Avenue, 3rd Floor Miami.Beach, Florida 33139 RFP 2018-153-JC 27 Cl. Intentionally Omitted. C2.Statement of Work Required. Wide Area Network("WAN") is to be understood as a telecommunications network, utilized for the purposes of connecting computers, that spans a wide geographical area. The City's Wide Area Network ("WAN") is comprised of approximately twenty-five (25) sites in an area of approximately 7 square miles. The City's Information Technology Department (IT) is seeking WAN network services that will allow the successful and reliable transmission of information in different electronic forms to/from all of its locations listed herein, providing an integrated approach with respect to hardware, services and support. Bandwidth requirements may vary by location. Proposers must provide the necessary security within their network and all interfaces to external components, customer or otherwise, that will ensure the City is protected and that the proposed services eliminate inherent security concerns. Additionally, VOIP convergence is a technology that is currently deployed throughout all City facilities.The proposed WAN services solution must be able to support VOIP technology. The City currently has twenty-two(22) 100MB circuits and three(3) 1GB circuits. C3.Specifications Contractor is solely responsible for ensuring that all proposed services are in unquestioned compliance with federal, state, regional and local governing bodies, which regulate the proposed WAN network services, be it in their delivery, operation, pricing and/or taxation. Contractor must also be in compliance with all industry accepted and practiced standards applicable to the proposed WAN network services. Contractor full and successful performance of work under this RFP, must include but not be limited to: 1. Provide the survey, design, procurement, construction, installation, configuration and implementation of the WAN network to provide the requested network services herein. 2. Contractor shall provide the configuration which includes obtaining all permits, zoning requests, and inspections required by law, statute,or ordinance. 3. The Contractor shall work with .City IT staff'to design and implement bandwidth shaping policies using industry- standard Quality of Service(QOS)protocol in combination with other available technologies. 4. Network designs should provide redundancy in connectivity and/or other features for improved reliability and fault tolerance. 5. Conduct a quarterly network services review and optimization, including evaluation of usage patterns. 6. Provide a toll free,24-hour available reporting and response service. 7. Provide overall availability of the Wide Area Network Connections Services provided should be equal to or greater than 99.99%excluding outages caused by severe acts of nature, such as hurricanes, tornadoes, etc. 8. Contractor must offer contingency/disaster recovery plans and procedures for the existing network and possible enhancements for any awarded services. The City requires all Contractors to present a formal copy of its network contingency/disaster recovery plan in their proposal response to this RFP. 9. Maintain a detailed project plan and timeline that includes and details all tasks required to ensure a seamless and successful turnkey network conversion from the incumbent's services to the selected Contractor's services. 10. The proposed solution must support changes in the network infrastructure; especially, with regard to the reallocation of servers, addition of new sites and modification of bandwidth at each site as estimated in Appendix A. 11. Provide the City with diversity details for circuits taken on/off island and between central offices, as well as proposed construction paths to areas not currently in service. } C4. Delivery and Installation 1. Proposed network services must be completely provided and installed by the successful Contractor. 2. Contractor must specify time required for complete network services conversion, testing and acceptance. Contractor must furnish the City with a conversion date in days from the notification of being awarded pursuant to RFP 2018-153-JC 28 this RFP. C5.Security 1. Contractor must maintain robust policies and procedures to prevent disruption of business and to ensure a secure network operating environment according to industry best practices. C6. Project Implementation The Successful Proposer shall provide a Project Manager whose responsibilities will include, but not be limited to: 1. Being a single point of contact regarding project issues; effecting the necessary coordination among the Successful Proposer(s), any sub-contractor used by the Successful Proposer(s),other suppliers,and the City. 2. Participating in monthlystatus meetings, providing written minutes of those meetings to appropriate City representatives if necessary. 3. Providing status reports, as required, to the City about project status, escalation issues, costs, and schedule issues. C7. Management of the City Network The City currently manages its existing wide area network and plans to continue this practice. It is not the purpose of this RFP to request Network Management Services. C8. Equipment Installation Contractor is responsible for all activities necessary for the successful implementation of each site. Additionally, the Contractor is responsible for the removal and disposal of all shipping and packing materials. C9. Disposal of Old Equipment The Contractor and the City will determine the details of the removal and disposal of all excess equipment, racks, and associated equipment,which is not reused in the new installation.. C10. Help Desk Feedback The Contractor shall provide at least a 24-hour advanced notice of any planned network service interruption. Additionally, the Contractor will provide notification to the City of any unplanned outages as they occur. C12. Security The Proposers are encouraged, at minimum, to present information as to how they,effectively address network security including fraud screening%protection and its application in the proposed network services. This should be further detailed in the RFP proposal response, pursuant to Tab 3 of Section 0300. Specific issues include: 1. Proposer procedures for assessment of Proposer network risk. 2. Network policies and procedures to minimize and prevent unauthorized network access, misuse, degradation, and loss of information assets and critical operations. 3. Recovery procedures in the event network security procedures are breached. 4. Proposer liability in the event of network security breaches: C13. Contingency Requirements The Proposer must, at minimum, present information as to how they effectively address contingency and disaster planning and recovery procedures as it pertains to the City. This should be further detailed in the RFP proposal response, pursuant to Tab 3 of Section 0300. Specific issues include: 1. Network performance, service degradation and utilization monitoring and reporting. RFP 2018-153-JC 29 2. Bandwidth capacities between sites of both the City and the vendor. 3. Outage identification,notifications and recovery procedures. 4. Degraded level of service alternatives.., 5.' Network utilization. 6. Alternate Routing including alternatives in the event Proposer network suffers a total outage. ' 7. Proposer Network Build-out schedules. C14.Transmission Requirements Contractor's network(s) must maintain compliance with all applicable industry standards and have the capability for unquestioned transparent interfacing with any and all hardware and software components that comprise the City's network. C15. Proposed Service Limitations Proposer must provide accurate information as to what services can be dynamically allocated or shared on one facility. This should be further detailed in the RFP proposal response, pursuant to Tab 3 of Section 0300. C16. Proposer Service Requirements Proposer must attach a copy of the proposed service and maintenance policies and procedures to which the Proposer will adhere during the length of the agreement. This should be further detailed in the RFP proposal response, pursuant to Tab 3 of Section 0300. The City requires the following levels of major account support in the following primary areas: 1. Network conversion - this entails a thorough and detailed plan within a definite timeline to convert the services from the present provider to the selected Proposer without any disruption and/or negative impact on the City's operations. 2. Operational support — proactive and dynamic support of the short and long-term`critical operation and maintenance of the Proposer provided network and services. This includes network services planning, engineering, design, implementation, servicing and maintenance_utilizing ongoing monitoring techniques that will diagnose problems and allow for circumstance sensitive recovery procedures acceptable to the City. 3. Regulatory support - provide ongoing assessment and information on regulatory trends and changes as determined by international, national, regional, state, municipal and local WAN sector governing bodies and their potential direct/indirect impact on the quality,availability and costs of present and future services. 4. Technological support - provide ongoing assessment and information on technological trends that support the Proposer's present network platform and the impact on the evolution of the-same. 5. Billing Support— provide ongoing support for bill review of all pricing, discounts inventory and billing information. Any discrepancies not consistent with the contract must be documented and credited retroactive to installation or appropriate date within sixty(60)days. C17. Response Time and Service Hours 1. Contractor must provide around-the-clock service, 24 hours per day/7 days a week/365 days per year, including City weekend and holiday schedules and provide necessary service procedures and qualified personnel available throughout the year in support of the City's network. 2. Proposer must furnish alternative traffic routing in the event of a network facility and/or network component failure. 3. The Contractor's minimum acceptable response time to City disruptions and/or requests is as follows: RFP 2018-153-JC 30 Priority Definition Response Completion Critical A problem that affects any site's entire network(e.g.an entire campus without network Within 30 Within 5 access,intermittent network drops sufficient to cause time-outs in general applications,or minutes hours reduction in network performance resulting in inability to achieve a minimum of 90%of stated bandwidth,or error rate or dropped packet/frame rate of 2%or higher). High A problem that affects any site's entire network(e.g.an entire campus without network Within 3 Within 1 access,intermittent network drops sufficient to cause time-outs in general applications,or hours business eduction in network performance resulting in inability to achieve a minimum of 75%of day stated bandwidth,or error rate or dropped packet/frame rate of 2%or higher). Medium A general service request or problem with a workaround sufficient to maintain service Within 8 Within 2 to the school until the problem can be resolved(e.g.permanent repair/replacement of hours business bad piece of equipment for which the customer can provide temporary replacement). days Low A service request that does not require immediate attention or involves long-range Within 3 Plan defined planning(e.g.planned equipment swap-out). business within 10 days business days 4. The City requires public safety response time, diagnosis and resolution at all of its campus locations. This requires a problem resolution commencement no later than one (1) hour following receipt of a notification, automated or otherwise that an outage of service has occurred. C18. Network Service Meetings • Management-level service representatives must be available for monthly scheduled network services maintenance meetings with City's representatives, capable of making policy and procedural decisions, and supporting these decisions throughout City's area of service support. C19. Performance Guarantee Proposer must guarantee all network services meet or exceed the following: 1. The provider will guarantee the overall availability of the wide area network to be equal or greater than 99.99%, or at the City's option, be replaced at no charge to the City. There will be no removal charge on network services removed because of non-performance. 2. Proposer must provide network services configuration and contingency plan that will support a "no downtime" scenario. 3. City will be reimbursed for the time network services are out of service to the impact on the City's operations. This can be accomplished in the form of billing credits. 4. Proposer will present proposed network services percentage uptime for the most recent eighteen (18)months. 5. Successful Proposer must notify the City by telephone or fax of any problems, present or foreseen in the network and present alternatives to not disrupt City operations. Successful Proposer must identify and present problem resolution and escalation procedures. C20.Trouble Reporting Proposer must provide the City access to a 24-hour trouble reporting location, including an after-hours toll-free helpline for any questions the City may have. A toll-free helpline must be available to provide emergency operating instructions on RFP 2018-153-JC 31 J - difficulties and advice for corrective action to the failure in question,24 hours a day,7 days a week, 365 days a year. C21.Preventive Maintenance Maintenance and service including regularly scheduled non-disruptive preventative maintenance work must be performed by the Contractor's designated service representatives only. The City must be advised with 24-hour advance notice of any network services maintenance activity which will require downtime of network facilities and/or services. Contractor and City will mutually determine when the desired maintenance window will occur. C22. Personnel Review The City may require changes of Contractor's account representatives deemed to be in the best interest of City services. City reserves the right to review the qualification, experience and personal demeanor of service representatives as a whole or individually, performing services, and to reject any individual who, in the opinion of the City, is unsuitable for performance of services at the City's facilities. C23.Single Point of Contact for Account Contractor must provide a single interface point for the coordination of this major account. Proposer must provide warranted resources in the area of sales, engineering, technical support, network services maintenance, operations, regulatory support and overall network services administration. C24.Affirmation of Service Department Qualifications Contractor's service and maintenance support organization must have the necessary and warranted resources, including certified and trained technicians to support the proposed services. Proposer may have to provide the necessary background data for personnel scheduled to work in the Miami Beach Police facilities to obtain authorization to work on the premises. C25. Network Services Documentation The following documentation must be update regularly, and provided to the City upon request at no additional cost: a) End-user guides for proposed services. b) Technical guides and manuals for proposed services. c) Complete technical service data including detailed troubleshooting guides, schematic diagrams, and parts lists as the network services was actually installed. C26.Service History Reports Contractor is responsible for maintaining a record of all service, repair, and maintenance activities for the services provided and will provide City this information upon request. In addition, to internal systems that maintain trouble reports and resolution information, Contractor must maintain trouble logs onsite that minimally detail the date and time of the event, technician dispatched, when dispatched, when arrived onsite, diagnosis of problem, resolution and time when network services were restored. Service histories must be reviewed by Contractor as frequent as necessary, minimally monthly, to • ensure a proactive approach that will avoid potential future problems and serve as a tool to enact preventive and corrective measures. ' C27. Monthly Network Services Reports Contractor must be able to provide on-demand network service reports, at a minimum, that detail the following: 1. Network downtime. 2. Grade of service. 3. Network performance. 4. Bandwidth utilization 5. Traffic studies/analysis. RFP 2018-153-JC 32 6. Network problems/diagnosis/resolution. 7. Trouble clearingresponse time. C28. Service Management Reports Contractor must provide a monthly statistically driven service management report, as required in a format to be mutually agreed upon. Information must include service call history, call completions by date and locations, response time, on-site repair time, network services uptime, customer satisfaction management surveys, etc. Contractor must provide sample reports. C29. Network Services The network services proposed must meet or exceed the RFP specifications with regard to convenience, economy of use, efficiency, security, reliability, safety, performance and quality, particularly as these factors affect the result. Proposer must supply detailed specifications sheets for the specified network services. Alternate offers are to be supported by literature or a statement describing the network services differences, so that full consideration can be given to each of the options, and identified within TAB 3 herein. Bid network services offered and installation of the same must meet all Federal,)State, regional and local laws, ordinances, regulations and safety requirements. All Proposers are responsible for all applicable taxes, franchise fees and any and all applicable surcharge placed on the proposed network services by respective governing bodies at all levels. Bid prices will include all the above referenced costs. C30.Acceptance Acceptance will be defined for the bid as conversion to the proposed network services, performance of all standard diagnostic tests to insure specified performance and stable operation of all network services as specified, proposed and accepted. The City and selected Proposer will mutually define and develop acceptance criteria for specific proposed Systems/Services/Solutions that, at a minimum, meet industry accepted standards in support of City specified, desire, and contracted for functionality. Please describe your pre- and post-conversion testing policies and procedures and descriptive timeline for acceptance. Indicate estimated time to complete acceptance as defined above. C31. Local Access Charges . Proposer must explicitly agree to pass-through directly to the City, any reduction in local access charges as any such rate reduction is available. C32.Service Level Agreements Proposers must explicitly identify the terms and conditions of the service level agreement appropriate for each service Proposer will provide, including the metrics to be used,the service level(s)to be provided, and the recourse available to the City when the service level is not achieved and/or sustained/maintained. C33.Technology Changes/Business Downturn The City requires both Technology and Business Downturn provisions. C34.Technology Change The parties acknowledge that technological advancement and innovation, as well as federal and state regulatory and legislative actions, may introduce new competitive alternatives into the WAN marketplace, which may affect the continued , competitiveness of the Agreement between the Proposer and the City. Accordingly, the parties agree to meet on or about the first anniversary of the City initial service date, or at such other time(s) as the City deems necessary, but not more than once in any rolling 12-month period, to discuss such competitive service alternatives and other technological or marketplace RFP 2018-153-JC 33 developments or to compare similarly situated customer tariffs. The City will cooperate in efforts to develop a mutually agreeable alternative Proposal that will satisfy the concerns of both parties and comply with all applicable legal and regulatory requirements. By way of example and not limitation, such alternative Proposals may include changes in rates, nonrecurring charges, revenue and/or volume commitments, discounts, the multi-year service period and other provisions. If the parties reach mutual agreement on an alternative,the Proposer will prepare and file any necessary tariff revisions, and or the parties will sign a contractual amendment to implement any mutually agreeable alternative Proposal, subject to all applicable legal and regulatory requirements. In the event no mutual agreement is reached, the City may terminate this agreement upon thirty(30)days'notice to the other party. C35. Pricing Pricing shall be presented as an all-inclusive flat monthly rate per site for each service tier, as identified in Appendix E, with no additional design, installation,engineering,or service fees.All future sites added to the network will be at the service rate provided in Appendix E,with no additional costs accepted. ' C36.WAN Facilities Locations *(all sites except NAP are located within the City of Miami Beach limits) Normandy City Hall 962 Normandy Dr, : NAP 50;NE-9thMiami,-FLi EOC .2300P_ine.T_ree Dr Police Dept HQ 1100 Washington Ave Transportation: ' ; .1688__Meridian Ave North Shore Youth.Center r 501172nd St 'Normandy Golf Course Clubhouse 2401.Biarritz Dr_I Fire.Station:3'. 5301 Collins Ave Fire_Station 4_ 6880 Indian Creek Dr. Scott RakowYouthCente 27-00-Sheddan.Ave 42nd ST Garage 400 42-rid_St Marine Patrol •1790-Su-nail Harbour Dr Miami.Beach GolfCoursei 2301_.Alton.Rd: Property Management. 1833-Bay Rd'. Fire_Police=Pension ;. . 1691-Michigan Ave . . RFP 2018-153-IC 34 17th ST Parking 600:17th St Homeless Outreach 555 17th St City Hall 1700 Convention Center Dr Flamingo Park, 1245 Michigan Ave Fire Station 1 1051 Jefferson Ave Art Deco Welcome Center 1001 Ocean Dr. South Pointe Park 1 Washington Ave Police Intemal.Affairs 225 Washington Ave Court Liaison 1351:NW 12th St Fleet Management 140 Mac Arthur Causeway. Balance of Page Intentionally Left Blank • RFP 2018-153-JC 35 APPENDIX D Y / AA , b Special Conditions • 2018- 153-JC WIDE AREA NETWORK (WAN) AND INTERNET CONNECTIVITY SERVICES PROCUREMENT'DEPARTMENT 1755 Meridian Avenue, 3rd Floor Miami Beach, Florida 33139 RFP 2018-153-IC 36 1. TERM OF CONTRACT. The Contract shall commence upon the date of notice of award and shall be effective for three(3)years. 2. OPTIONS TO RENEW. The City, through its City Manager, will have they option to extend for two(2)additional one(1)year periods, subject to the availability of fund for succeeding fiscal year. 3. PRICES SHALL BE FIXED AND FIRM. All prices quoted in the awardee's bid submittal shall remain firm and fixed, unless amended in writing by the City. 3.1. COST ESCALATION. Price must be held firm during the initial term of the agreement. During the renewal term, the City may consider prices increases not to increase the applicable Bureau of Labor Statistics (www.bls.gov) CPI-U index or 3%, whichever is less. The City may also consider increases based on mandated Living Wage increases. In considering cost escalation due to Living Wage increases, the City will only consider the direct costs related to Living Wage increases, exclusive of overhead, profit or any other related cost. 4. DEFICIENCIES IN WORK TO BE CORRECTED BY VENDOR. The vendor shall promptly correct all apparent and latent deficiencies and/or defects in work, and or any work that fails to • conform to the contract documents regardless of project completions status. All corrections shall be made within fifteen (15) calendar days after such rejected defects, deficiencies and/or non- conformances are verbally reported to the vendor by the City,who may confirm such verbal reports in writing. The vendor shall bear all costs of correcting such rejected work. 5. FURNISH AND INSTALL REQUIREMENTS. The specifications and or statement of work contained within the solicitation will describe the various function and classes of work required as necessary for completion of any project. Any omission of inherent technical functions or classes of work within the specification and/or statement of work shall not relieve the bidder from furnishing, installing or performing such work where required to the satisfactory completion of the project. 6. LICENSES, PERMITS AND FEES. The vendor shall obtain and pay forall licenses, permits and inspection fees required for these projects; and shall comply with all laws, ordinances, regulations and building code requirements applicable to the work contemplated herein. Damages, penalties and or fines imposed on the City or vendor for failure to obtain required licenses, permits, shall be borne by the bidder. 8. SUBCONTRACTING., The contractor shall not enter into subcontracts for any of the wok described herein, unless authorized in advance by the City. Strict adherence to this condition is required. 9. WORKMANSHIP AND MATERIALS. All parts installed and materials used in performance of this contract shall be new and unused (of current design or manufacture). Salvage materials will not be allowed without the express consent of the City. All materials and workmanship shall be of the highest quality and shall conform to all applicable Building Codes, so as to ensure safe and functional operation.The City shall be the sole judge as to parts and workmanship. 10. DAMAGES TO PUBLIC/PRIVATE PROPERTY. The bidder shall carry out the work with such care and methods as not to result in damage to public or private property adjacent to the work. Should any public or private property be damaged or destroyed, the bidder, at his/her expense, shall repair or make restoration as is practical and acceptable to the City and/or owners of destroyed or damaged property promptly within a reasonable length of time. (Not to exceed one month from date damage was done). • RFP 2018-153-JC 37 11. SAFETY MEASURES. Contractor shall take all necessary precautions for the safety of employees, and shall erect and properly maintain at all times all necessary safeguards for the protection of the employees and the public. Danger signs warning against hazards created by his/her operation and work in progress must be posted. All employees of contractor shall be expected to wear safety glasses, appropriate clothing and hearing protection when and wherever applicable. The contractor shall use only equipment that is fully operational and in safe operating order. Contractor shall be especially careful when'servicing property when pedestrians and/or vehicles are in close proximity—work shall cease until it is safe to proceed. - 12. POOL OF PRE-QUALIFIED CONTRACTORS FOR ADDITIONAL SERVICES. The City may, at its sole discretion, establish a pool of qualified WAN contractor(s), from the list of responsive and/or awarded contractors, from which future improvement and/or additional projects may be solicited. Balance of Page Intentionally Left Blank 1 , RFP 2018-153-IC 38 APPENDIX E . y A r:pay+ £ iP y , Cost Proposal Form 2018- 153-JC WIDE AREA NETWORK (WAN ) AND INTERNET CONNECTIVITY SERVICES PROCUREMENT DEPARTMENT 1755 Meridian Avenue, 3rd Floor Miami Beach, Florida 33139 RFP 2018-153-JC 39 APPENDIX E (GROUP 1) COST PROPOSAL FORM Failure to submit,Cost Proposal Form, in its entirety and fully executed by the deadline established for the receipt of proposals will result in proposal being deemed non-responsive and being rejected. Bidder affirms that the prices stated on the cost proposal form below represents the entire cost of the items in full accordance with the requirements of this RFP, inclusive of its terms, conditions, specifications and other requirements stated herein, and that no claim will be made on account of any increase in wage scales, material prices, delivery delays, taxes, insurance, cost indexes or any other unless a cost escalation provision is allowed herein and has been exercised by the City Manager in advance. The Cost Proposal Form shall be completed mechanically or, if manually, in ink. Cost Proposal Form completed in pencil shall be deemed non-responsive.All corrections on the Cost Proposal Form shall be initialed. Grou s 1: Internet Connectivi Total Item Description Quantity U I M Unit Cost (Quantity_X_Unit_Cost) 10 MegaBits per second Al (include port fee) 5 Each $ $ 50 MegaBits per second A2 (include port fee) 1 Each $ $ 100 MegaBits per second A3 (include port fee) 5 Each $ $ 500 MegaBits per second A4 (include port fee) 1 Each $ $ 1 Gigabit per second A5 (include port fee) 5 Each , $ . $ 10 Gigabits per second A6 (include port fee) 1 Each $ $ 40 Gigabits per second A7 include port fee) 1 Each $ $ 1GROUP 1 TOTAL 1Basis for allocation of cost points. *Failure to submit Cost Proposal Form, in its entirety and fully executed, by the deadline established for the receipt of proposals will result in Proposal being deemed non-responsive and being rejected. Bidder's Affirmation Company: Authorized Representative: Address: Telephone: Email: Authorized Representative's Signature: • RFP 2018-153-JC 40 APPENDIX E (GROUP 2) COST PROPOSAL FORM Failure to submit, Cost Proposal Form, in its entirety and fully executed by the deadline established for the receipt of proposals will result in proposal being deemed non-responsive and being rejected. Bidder affirms that the prices stated on the cost proposal form below represents the entire cost of the items in full accordance with the requirements of this RFP, inclusive of its terms, conditions, specifications and other requirements stated herein, and that no claim will be made on account of any increase in wage scales, material prices, delivery delays, taxes, insurance, cost indexes or any other unless a cost escalation provision is allowed herein and has been exercised by the City Manager in advance. The Cost Proposal Form shall be completed mechanically or, if manually, in ink. Cost Proposal Form completed in pencil shall be deemed non-responsive.All corrections on the Cost Proposal Form shall be initialed. Group 2:Wide Area Network WAN Connectivit Item Description QuantityU I M Unit Cost Total p (Quantity_X_Unit_Cost) 10 MegaBits per second B1 (include port fee) 1 Each $ $ 50 MegaBits per second B2 (include port fee) 1 Each $ $ • 100 MegaBits per second B3 (include port fee) 22 Each $ $ 500 MegaBits per second B4 (include port fee) 1 Each $ $ 1 Gigabit per second B5 (include port fee) 3 Each $ $ 10 Gigabits per second B6 (include port fee) 1 Each $ $ 40 Gigabits per second B7 include port fee 1 Each $ $ 1GROUP 2TOTAL $ 1Basis for allocation of cost points. **Failure to submit Cost Proposal Form, in its entirety and fully executed, by the deadline established for the receipt of proposals will result in Proposal being deemed non-responsive and being rejected. Bidder's Affirmation Company: • Authorized Representative: Address: Telephone: ; Email: Authorized Representative's Signature: RFP 2018-153-JC 41 APPENDIX F T ^ ° r/ ' ,m,..„ jp ysiF� yy I dl :R � � Insurance Requirements J 2018- 153-JC WIDE AREA NETWORK (WAN ) AND - INTERNET CONNECTIVITY SERVICES PROCUREMENT DEPARTMENT _ 1755 Meridian Avenue, 3rd Floor Miami Beach, Florida 33139 RFP 2018-153-JC 42 • MIAMIBEACH INSURANCE REQUIREMENTS This document sets forth the minimum levels of insurance that the contractor is required to maintain throughout the term of the contract and any renewal periods. XXX 1. Workers'Compensation and Employer's Liability per the Statutory limits of the state of Florida. XXX 2. Comprehensive General Liability (occurrence form), limits of liability $ 1,000,000.00 per occurrence for bodily injury property damage to include Premises/ Operations; Products, Completed Operations and Contractual Liability. Contractual Liability and Contractual Indemnity (Hold harmless endorsement exactly as written in"insurance requirements"of specifications). XXX 3. Automobile Liability-$1,000,000 each occurrence-owned/non-owned/hired automobiles included. 4. Excess Liability-$ .00 per occurrence to follow the primary coverages. XXX 5. The City must be named as and additional insured on the liability policies; and it must be stated on the certificate. 6. Other Insurance as indicated: • Builders Risk completed value $ .00 _Liquor Liability $ .00 Fire Legal Liability $ .00 Protection and Indemnity $ .00 Employee Dishonesty Bond $ .00 Other $ .00 XXX 7. Thirty(30)days written cancellation notice required. XXX 8. Best's guide rating B+:VI or better, latest edition. XXX 9. The certificate must state the proposal number and title The City of Miami Beach is self-insured.Any and all claim payments made from self-insurance are subject to the limits and provisions of Florida Statute 768.28, the Florida Constitution, and any other applicable Statutes. • RFP 2018-153-JC 43 EXHIBIT E Insurance Requirements 22 INSURANCE REQUIREMENTS This document sets forth the minimum levels of insurance that the contractor is required to maintain throughout the term of the contract and any renewal periods. XXX 1. Workers'Compensation and Employer's Liability per the Statutory limits of the state of Florida. XXX 2. Comprehensive General Liability (occurrence form), limits of liability $ 1,000,000.00 per occurrence for bodily injury property damage to include Premises/ Operations; Products, Completed Operations and Contractual Liability. Contractual Liability and Contractual Indemnity (Hold harmless endorsement exactly as written in "insurance requirements"of specifications). XXX 3. Automobile Liability-$1,000,000 each occurrence-owned/non-owned/hired automobiles included. 4. Excess Liability-$ .00 per occurrence to follow the primary coverages. XXX 5. The City must be named as and additional insured on the liability policies; and it must be stated on the certificate. 6. Other Insurance as indicated: Builders Risk completed value $ .00 _Liquor Liability' $ .00 Fire Legal Liability $ .00 Protection and Indemnity $ .00 Employee Dishonesty Bond $ .00 Other $ .00 XXX 7. Thirty(30)days written cancellation notice required. XXX 8. Best's guide rating B+:VI or better, latest edition. XXX 9. The certificate must state the proposal number and title The City of Miami Beach is self-insured.Any and all claim payments made from self-insurance are subject to the limits and provisions of Florida Statute 768.28, the Florida Constitution, and any other applicable Statutes. • RFP 2018-153-JC 43 EXHIBIT F Resolutions Commission Items and Commission Memorandum 23 Resolution No. 2018-30392 A RESOLUTION OF THE MAYOR AND CITY COMMISSION OF THE CITY OF MIAMI BEACH, FLORIDA, ACCEPTING THE RECOMMENDATION OF THE CITY MANAGER, PURSUANT TO REQUEST FOR PROPOSALS (RFP) NO. 2018-153-JC FOR WIDE AREA NETWORK (WAN) AND INTERNET CONNECTIVITY SERVICES; AUTHORIZING THE ADMINISTRATION TO ENTER INTO NEGOTIATIONS FOR GROUP-- 1 —(INTERNET=--CONNECTIVITY---SERVICES) WI-TH---HOTWIRE --- COMMUNICATIONS, LTD, THE TOP RANKED PROPOSER FOR GROUP 1; AND, IF THE ADMINISTRATION IS NOT SUCCESSFUL IN NEGOTIATING AN AGREEMENT WITH HOTWIRE COMMUNICATIONS, LTD FOR GROUP 1, AUTHORIZING THE ADMINISTRATION TO NEGOTIATE AN AGREEMENT WITH CROWN CASTLE FIBER, LLC, THE SECOND-RANKED PROPOSER FOR GROUP 1; AND, AUTHORIZING THE ADMINISTRATION TO ENTER INTO NEGOTIATIONS FOR GROUP 2(WAN SERVICE)WITH AT&T CORP,THE TOP RANKED PROPOSER FOR GROUP 2; AND, IF THE ADMINISTRATION IS NOT SUCCESSFUL IN NEGOTIATING AN AGREEMENT WITH AT&T CORP FOR GROUP 2, AUTHORIZING THE ADMINISTRATION TO NEGOTIATE AN AGREEMENT WITH CROWN CASTLE FIBER, LLC, THE SECOND-RANKED PROPOSER FOR GROUP 2. WHEREAS, wide area network ("WAN") and Internet connectivity services are essential to the Administration's ability to establish and support the daily business technology needs of all City departments; and WHEREAS, in 2015, the City of Miami Beach acquired WAN and Internet services under a piggyback agreement to a Palm Beach County School District contract; and WHEREAS, the Administration determined that the City's interests would be better served issuing its own competitive solicitation, with the anticipation of achieving a high level of service and potentially lower costs; and • WHEREAS,on December 13, 2017, the Mayor and City Commission referred a discussion item to the Finance and Citywide Projects Committee (the "Committee") regarding WAN services; and WHEREAS, at its February 14, 2018 meeting, the Mayor and City Commission approved the recommendation of the Committee, by way of Resolution No. 2018-30177, directing the City Administration to issue a Request for Proposals (RFP)for WAN and internet connectivity services; and WHEREAS, on June 8, 2018, the City issued RFP No. 2018-153-JC, for Wide Area Network ("WAN")and Internet Connectivity Services; and WHEREAS, a voluntary pre-proposal conference was held on June 15, 2018; and WHEREAS., on July 3, 2018 the City received a total of five (5) proposals for Group 1, Internet Connectivity Services,from AT&T Corp., Comcast, Crown Castle Fiber, LLC, Hotwire Communications, LTD, and IPFone; and four (4) proposals for Group 2, for WAN Services, from AT&T Corp., Comcast, Crown Castle Fiber, LLC, and Hotwire Communications, Ltd.; and WHEREAS, the RFP stipulated that proposals for WAN and internet connectivity service would be evaluated separately (e.g., all proposals received for WAN will be evaluated against other proposals for WAN and all proposals received for intemet connectivity services would be evaluated against other proposals for Internet connectivity services); and WHEREAS, on July 17, 2018, the City Manager, pursuant to LTC No. 360-2018, appointed an Evaluation Committee (the "Committee"), comprised of Monica Beltran, Assistant Director; Parking Department; Steve Feldman, Lieutenant, Technical Operations Unit, Police Department; Lazaro — ---Guerra—Communications-Manager,---Fire-Department;--Nestor--Navarro,—GIS-Manager,--Public Works- Department; and Frank Quintana, IT Support Division Director, Information Technology Department; and WHEREAS,the Committee convened on July 17, 2018, to consider the proposals received; and WHEREAS, the Committee was provided an overview of the project, information relative to the . City's Cone of Silence Ordinance and the Government Sunshine Law, as well as general information on the scope of services and a copy of each proposal, and was instructed to score and rank each proposal pursuant to the evaluation criteria established in the RFP; and WHEREAS, the evaluation process resulted in the following order of ranking for each group in the RFP: For Group 1, Internet Connectivity Services: 1st Hotwire Communications, Ltd.;. 2nd Crown Castle Fiber, LLC; 3rd AT&T Corp.; • 4th Comcast; 5th IPFone; and For Group 2, Wide Area Network("WAN") Services: 1st AT&T Corp.; 2°d Crown Castle Fiber, LLC; 3rd Comcast; 4th Hotwire Communications, Ltd.; and WHEREAS, after reviewing the results of the evaluation committee process, and the proposals received, the City Manager exercised his due diligence (as more particularly set forth in the analysis • contained in the City Commission Memorandum accompanying this Resolution) and recommends that the Mayor and City Commission approve the Resolution authorizing the Administration to enter into negotiations for Group 1 (Internet Connectivity Service) with Hotwire Communications, Ltd., the top ranked proposer for Group 1; and, if the Administration is not successful in negotiating an agreement , with Hotwire Communications, Ltd. for Group 1, authorizing the Administration to negotiate an agreement with Crown Castle Fiber, LLC, the second-ranked proposer for Group 1; and, authorizing the Administration to enter into negotiations for Group 2 (WAN Services) with AT&T Corp:, the top ranked proposer for Group 2; and, if the Administration is not successful in negotiating an agreement with AT&T Corp. for Group 2, authorizing the Administration to negotiate an agreement with Crown Castle Fiber, LLC, the second-ranked proposer for Group 2; and • WHEREAS, for future services, the City Manager recommends that the contract include a provision that allows the City Manager to contract for services to new sites at the contract rates with the selected contractor in Group 1 or 2 to expedite deployment of Internet or WAN services to new sites as necessary. [ NOW,THEREFORE, BE IT DULY RESOLVED BY THE MAYOR AND CITY COMMISSION OF ' THE CITY OF MIAMI BEACH, FLORIDA, that the. Mayor and City Commission hereby accept the recommendation of the of the City Manager, pursuant to Request for Proposals (RFP)No. 2018-153-JC for Wide Area Network ("WAN") and Internet Connectivity Services; authorize the. Administration to -- — enter into-negotiations-for-Group-1 (Internet-Connectivity-Services) with Hotwire-C-ommunicationsLtd:,- —-- the top ranked proposer for Group 1; and, if the Administration is not successful in negotiating an agreement with Hotwire Communications, Ltd. for Group 1, authorize the Administration tonegotiate an agreement with Crown Castle Fiber, LLC, the second-ranked proposer for Group 1; and, authorize the Administration to enter into negotiations for Group 2 (WAN Services) with AT&T Corp., the top ranked proposer for Group 2; and, if the Administration is not successful in negotiating an agreement with AT&T Corp. for Group 2, authorize the Administration to negotiate an agreement with Crown Castle Fiber, LLC, the second-ranked proposer for Group 2. PASSED AND ADOPTED this S- day of Jif 2018. • Dan Gelber, ► - • ATTEST: Aii/Aihr Rafael E. Granado, City Clerk 'l . ..,y •., ,,I��J o * 4NO0B? ORA�F�• ft.,, '' Maks �H Z€ APPROVED AS TO FORM &LANGUAGE & FOR EXE TION �� ` L cif Or Ci Attorn•-y Date • Agenda Item G 7 H Date 7 aS--1 g 1\AIAM1BEACH City of Miami Beach, 1700 Convention Center Drive,Miami Beach,Florida 33139,www.miamibeachfl.gov • COMMISS ON MEMORANDUM To: Mayor Dan Gelber and Members of e City Cbmmission • FROM: Jimmy L. Morales, City Manager 40P- DATE: 'DATE: July 25., 2018 . • SUBJECT: A RESOLUTION OF THE MAY AND CITY COMMISSION OF THE CITY OF MIAMI BEACH, FLORIDA, ACCE TING THE RECOMMENDATION OF THE CITY MANAGER, PURSUANT TOREQUEST. FOR PROPOSALS (RFP) NO. 2018-153- JC FOR WIDE AREA NETWORK ("WAN") AND INTERNET CONNECTIVITY SERVICES. ADMINISTRATION RECOMMENDATION Adopt the Resolution. ' KEY INTENDED OUTCOME SUPPORTED • Build and Maintain Priority Infrastructure with Full Accountability. FUNDING No grant funding will be utilized for this project. - BACKGROUND Wide •area network ("WAN") and Internet connectivity services are essential to the Administration's ability to establish and support the daily business technology needs of all City departments. WAN services are deployed at.twenty-five (25)City facilities and a datacenter in order to provide secure connectivity between these locations for internal network services and access to critical systems. Internet connectivity services provide access to the Internet at City facilities thathave minimal technical requirements, provide public wireless connectivity, host property management control systems or are needed for life safety application. In 2015, the City of Miami Beach acquired WAN services under a piggyback agreement to a Palm Beach County School District contract. Recently, the Administration determined that the City's interests would be betterserved issuing its own competitive solicitation, with the anticipation of achieving a high level of service and potentially lower costs. In 2003, the City of Miami Beach acquired cable and Internet services from Atlantic Broadband LLC, resulting from the Federal Communications Commission's, transfer of franchise agreement from Charter Communications to Atlantic Broadband LLC. Recently, the Administration determined that the City's interests would be better served by issuing its own competitive solicitation, with the anticipation of achieving a higher level of service and potential • cost savings. On December 13, 2017, the Mayor and City Commission referred a discussion item to the Finance and Citywide Projects Committee (the "Committee') regarding wide area network ("WAN") services. At its February 14, 2018 meeting, the Mayor and City Commission approved the recommendation of the Committee, by way of Resolution No. 2018-30177, directing the City Administration to issue a Request for Proposals (RFP)for WAN and internet connectivity services. -As a result, the Administration-prepared-Request-for Proposals-(RFP--)-20-18=1.53-J.C_to_seek__.-_.. proposals from qualified firms capable of providing the necessary WAN and internet connectivity services in order to meet the City's technology infrastructure requirements. RFP PROCESS On June 8, 2018, the City issued RFP No. 2018-153-JC, for wide area network ("WAN") and Internet connectivity services. Nine-hundred fifty-six (956) vendors were notified via Public Purchase of the RFP. Subsequently, one-hundred forty-one (141) vendors accessed the RFP notice via Public Purchase. A voluntary pre-proposal conference was held on June 15, 2018, and was attended by five (5) vendors. RFP responses were due and received on July 3, 2018. The City received a total of five(5) proposals for Group 1, Internet Connectivity Services, from: AT&T, Comcast, Crown Castle Fiber, Hotwire Communications, and IPFone. Four (4) proposals were received for Group 2, WAN Services, from: AT&T, Comcast, Crown Castle Fiber, and Hotwire Communications. The RFP stipulated that proposals for WAN and Internet connectivity service would be evaluated separately. In other words, all proposals received for WAN will be evaluated against other proposals for WAN. Likewise, all proposals received for Internet connectivity services would be evaluated against other proposals for Internet connectivity services. The Evaluation Committee was appointed by the City Manager pursuant to LTC#360-2018, to consider the responsive proposals received. The Committee convened on July 17, 2018 to consider the responsive proposals received. The Committee was comprised of the following individuals: Monica Beltran, Assistant Director, Parking Department; Steve Feldman, Lieutenant, Technical Operations Unit, Police Department; Lazaro Guerra, Communications Manager, Fire Department; Nestor Navarro, GIS Manager, Public Works Department; and Frank Quintana, IT Support Division Director, Information Technology.Department. The Committee was provided an overview of the project, information relative to the City's Cone of Silence Ordinance and the Government Sunshine Law. The Committee was also provided with general information on the. scope of services and a copy of each proposal. The Committee was instructed to score and rank each proposal pursuant to the evaluation criteria established in the RFP. The evaluation process resulted in the ranking of proposers as indicated in.Attachments Al (Internet) and A2(WAN), in the following order: Group 1, Internet Connectivity Services: 1st Hotwire Communications 2nd Crown Castle Fiber 3rd AT&T Corporation 4th Comcast • 5th IPFone Group 2, Wide Area Network("WAN") Services: 1St AT&T Corporation 2nd Crown Castle Fiber 3rd Comcast 4th Hotwire Communications The following is a brief summary of the qualifications of the top ranked firms in each group based on the information contained in each firms' proposal. Hotwire Communications (1St Ranked - Group 1) Hotwire Communications is a telecommunications company headquartered in South Florida, with over 1,000 employees. Hotwire Communications has been in business since 2002. In 2017 the company moved its corporate headquarters to Fort Lauderdale, Florida into the 180,000 sq ft:, Category-5-proof,data-and colocation-center,--known-.as_Hatwire Technology Center (HTC). Hotwire Communications has completed numerous local projects, including a Small Cell deployment in the City of Hollywood, Florida, a mixed-use development to the Brickell City Centre in Miami, Florida, and fiber optics communications services at the Fountainbleu Miami hotel, making it the fastest hotel WI-Fi in the United States. AT&T Corporation (1st Ranked - Group 2) AT&T Corporation is the world's largest telecommunications and technology company, serving over 380 million people in their North American network, a global footprint reaching 200 countries, and employing over 249,000 industry specialists worldwide. According to their proposal, AT&T Corporation will reliably provide the City with a network provider capable of delivering an integrated technology solution, satisfying the networking demands of the City's growing technology infrastructure, Additionally, AT&T Corporation will provide robust professional support options for every element of network planning, design, deployment, and service management. Crown Castle Fiber(2nd Ranked - Groups 1 &2) • Crown Castle Fiber is an S&P 500 fiber solutions and communications infrastructure company,. with over 20 years of industry experience. Crown Castle owns and operates approximately 40,000 cell towers and 60,000 route miles of fiber supporting small cells and fiber solutions across every major US market. Crown Castle Fiber offers customers a. complete suite of fiber- based networking solutions including Dark Fiber, Ethernet, Wavelengths, SONET, Video, Internet Access, and Collocation. According-to its proposal', Crown Castle owns its entire fiber network, and are directly invested in its integrity and can provide faster response times and issue resolution as a result. Crown Castle continually receives the highest marks and reviews in the industry for its operations and customer support. Since 2009, Atlantic-ACM has ranked them first in the industry in categories including Network. Performance, Provisioning, and Customer Service. CITY MANAGER'S RECOMMENDATION After reviewing the results of the evaluation committee process, and the proposals received, I note that the two top-ranked.proposers in each group, as indicated in Attachments Al and A2, received consistently high scores for the respective area for which they have been top-ranked (Internet service or WAN). Regarding pricing, staff has provided a cost analysis, based on the prices in the proposals compared to current costs, indicated in the table below. -- lnternet=Gonnectivity Services— --Estimated-Annual--Expenditure_ _._- -_- Current Contract(Atlantic $22,500 Broadband) Hotwire Communications $64,764 Crown Castle Fiber $89,892 For Internet services, staff conducted an analysis of existing and proposed service costs per the • RFP. The City currently spends approximately $22,500 per year in consumer grade Internet circuits at various City sites due to the lack of adequate infrastructure at these locations. These services have proven to .be inadequate to address the necessary speeds and required availability needed to provide City services. Hotwire's cost proposal projects the City's costs to be $64,764 per year. Despite the $42,264 increase in service costs, the Internet services proposed by Hotwire will provide higher levels of service, scalability and resiliency needed to properly support the City's enterprise platforms, public safety and priority infrastructure. • WAN Services Estimated Annual Expenditure Current Contract(AT&T) $177,900 AT&T •. $127,164 Crown Castle Fiber $163,392 For WAN services, the City would yield cost savings totaling over $50,000 annually by awarding a contract to AT&T, the top-ranked proposer. Based on the foregoing, including a combination of qualifications and cost, I recommend that the Mayor and City Commission approve the Resolution authorizing the Administration to enter into negotiations for Group 1 (Internet Connectivity Services) with Hotwire Communications, the top ranked proposer for Group 1; and, if the Administration is not successful in negotiating an agreement with Hotwire Communications, for,Group 1, authorizing the Administration to negotiate an agreement with Crown Castle Fiber, the second-ranked proposer for Group 1. For Group.2 (WAN Services), I recommend that the Mayor and City Commission approve the Resolution authorizing the Administrationto enter into negotiations for Group 2 (WAN Service) with AT&T Corporation, the top ranked proposer for Group 2; and, if the Administration is not successful in negotiating an agreement with AT&T Communications, for Group 2, authorizing • the Administration to negotiate an agreement with Crown Castle Fiber, thesecond-ranked proposer for Group 2. • • 1 CONCLUSION The Administration recommends that the Mayor and City Commission approve the Resolution authorizing the Administration to enter into negotiations for Group 1 (Internet Connectivity Services) with Hotwire Communications, the top ranked proposer for Group 1; and, if the Administration is not successful in negotiating an agreement with Hotwire Communications, for Group 1, authorizing the Administration to negotiate an agreement with Crown Castle Fiber, the second-ranked proposer for Group 1; further authorizing the Administration to enter into negotiations-for-Group-2-(WAN Services)-with AT&T Corporation,, the top-ranked-proposer-for______. Group 2; and, if the Administration is not successful in negotiating an agreement with AT&T Communications, for Group 2, authorizing the Administration to negotiate an agreement with Crown Castle Fiber, the.second-ranked proposer for Group 2; further authorizing the Mayor and City Clerk to execute an agreement with each of the successful proposers upon conclusion of negotiations by the Administration. JLMv l•S • • • . . . . Attachment A2 • , ! . • . I -- • 1 - -4 '•9 IL 'I iii4FIN.i..1 1 1,i sii'-`5; 's i 'I 1 1 tt‘f 1111:Prakplelill.1'ill it 1:0 fii0,04.vi will). gliolii ill[7,:kii.ritiirive: .11..-tivolyi,:,..11!.,,-yi.iiiiit,.:414,4111111,10.111,,I;,,,[4.1.1.t4;i4! 104111,111 41111if [III-rif NJ III' 11' 1. 1 14111.0174,4441 ii;&II;ll'Pt ti,forilow 1.1 IT If i ta:,$-IpitkilgWt•-iiio. (0111iVigotoli '11104 gl ttiiii-1 ., . ,„,.., .:, r 9 i Ar 1•,'J6 b,, lit. 6.10 t.,ill l'' • ri ,..- ; I ' f‘ '4 6 r ilt.tii ir 1 1110,mg litig 111 , .-pdietti-p44111,111ir 4, 9010;04 LA_ . 1,2 gtoLit 14.i',,t_ i''',,,ki..„.:.41.6 .1 . 4 g.6.ii. •,.144-fyi ill utiltili'21, 14.1tek :5 ji11414014's,',-,4tIo' Miff"' Ilil •'WA'I J.41 •1 4.011. , • s Jitg Ilk lit el ;0040,46„p‘4149 304 frY 100 r 1 70 vl las i 65 • AT&T : I TB BB 3 60 2: 99 3 59 80 2 40 68 41 40 _IMK:=IIINIM€F3.11111111?,. 12.7 2_ . . ' Omani 68 .2 50 23 73 3 70 99 6 Rik, 19 4 CrownCes119 67 I .23 ea 2 05 23. 62 9 09 70 4 42 10 .r— HoturTf6 85 4 ID 70 4 60 _ ,6 . I ' ' • ,.. ' . I . . ' -'4,';',,.,14,1,i 1' : P 11 49 41 57 ' 144't -},,,r a ailA Igi I ' k. 'Alitiv!tr te,,L 4 qatiar,, 3,14...t_.,tiffi77 i,1 tit -F.,•,4 v, .,"r writii 1 il• r 1 i; ial •ii. ..111k47.-, ;!'e• .1.1f, . ,,Vil ir'!. 4 Al 14s.,..—- . K hi. Iv,- qiiiiiivg.,, I Attli);.!..,a,...k,a otow.t r,ki A ki 1,.1 1 ,1130,A I liA, .1 . j•)5.41 .5 k• si S T&T S 1%5084 ...009.99 Crow.q Cane s luu30 ilii-iii•fte 11 $ 124411,0 ls) 5 31,600.00 30 3$ 30 30 26 23 id 0 o- . 20 - 0 - —II— • • . • . • • • . • , . • - . • • . . • • • • . • • • . • • •i • ' I • . • • • • . . ... - , ... • • , ( • • • • . , • • Attachment Al • 1 s i p Y."" !k1 �r l r' •)(,tj.l �,,i i �1.'.'..r�,0 , ,,�_ .,I$�{N. ;y :,:Iy.('�1 }5 '..f y 1:'irt .i ,V.T.BiT¢M" ,r4'."r1r6'S!{ fy`ll', '.t! T :y{"-`:1V;in, '{).j4:�,.1 t itti40.-11,� 9 r{j�' .,....'. i� �I$ _ !I.i „d .:' .,.4 . f,;.. 1I ?pal H:,i.I .. t.te,i,.r :'� '� g Ht.I.r!,0,{r'}" i! +1 .1,,1,„i •i{�['ei'.1li f -; !'tr Z1 pI. 1 ijj i77 ^�i l' fi} li :n�" ,Cgg s$ ;I . '¢�- ' I i {( ! 1 Cl^ 1 , - :g P, '8 }#, d.t4q'T6yf f1•l,.1r `'. �f°-i:7',E.l i 5i 4:r,,f. i , i ,1$.,1 .10-. SS$}if i I `y4t 1:$' j t - �, $ - r $ i 1.. 1. 4 1. ,;;ts,1 'f;$o$ ;e , i 1 .'„t�S,Is ,C; . l 4r w r lHi�:�lI �LI� ,!i it � Q. { •fit• �;�� 1 �1. ,j�,. �.fx .I S� ' �% '��' .�5•^'�t�, ;� � � �F i rakf, ,� �� ora I'S i f 1.�� -r6n�31�1. ..3 �r�ar.1: ;i'� :�;n.C Q, I 'e ;y.V k!i 1„! [� =rli O . t..11 � f . t ? t 1 x.'�'0 h f,Fav'n, - KRe .'8it ,+T ti 1,, St •1� $ tf •i •,.- 4'.f�$ Ft f tt}WO i...9 h. :E. 1,1,i Fi1 a a,.-fli tt t7 1ii i_.K , s J'. . .0,1' .aI '+w!?k,a' 11 F iF $ n J,t't $ 1 � y! �! t { , +1 11 I k i d i. .; ! t��$if$Smw .dyt t� k i 4"t.S:p. „a 1 1 },„ (. $�n ) tt,, ,$�.11111l3,. 11 $ A; Nt. 1` it. K x i I [1 111 y 4 ys t� ti I,i n ,,. ��,n p:- .�t.1 � � 'tIFEE�., 7 iif� 7� .M I�w Ey i�!1 �f��P�,-,1,,:-.,,,,..„,„11.lia!' }t v �;re l lq,�'{f �'} J r�.fl �4��!�3f�{$t$I 1 � �iL�t�,rr+N,r t 4,,,t�k `t�.� 1 ��„(� ..' 1 ^'a: .. 1, U .1 .n .$ t�:40'- ,.1t , r , 0,:. fi� 'r`71 df 1 ' ;....1ir � 11Pr+i3:- `I .:q '!.la .n$ u 11t'W{' It i o . . N ,,, .uri.. is ,..„ 7,ilh ., `a'6(h.Fits „G b ;x1 , •- s? I� 1;1M1E1116lh f LImt.5i `E11� 1,e a ,i1�1v.1vt�tt r o x iyrwnra ( ,;�.. e„o.r;�yf '1�5}eel j�li;tl?,q,�ip� =r e0 3 4V _ 1 75 , 3�� 04_._j0- 20 60 x4 92' 2 5n 22 72 3 t2� 99 1 70 70 100 1 .1 48, 5 20 1H 38 S.t 25 5 1 • 1j n Ia lJWtll Lf4? o utaTv s':ii <J`11 Nf 1 1^'M 111 A. ill ',1$ 1; f ,1, 1i$ a T7 f ! 1t 1 9 a ' tef t I n1 r 1 } y I @y I 1$ i{ � 111 �d��{Ait1 1.- �i'� �,'�N Te;A i� N4il �� r�11 E x°kt1 ell 1 4,'VIi ! it t i; f 1 1 l` 11'/16-4 6'.* '. - 1k 11..11.14:f+1 • O0'404014gAiti�$ g lit +1)ell 11du O�� 1l 141 4,all.i 14,,,t •TaT S 1,10,951.02 30 15 0 15 • Cdroonst $ 17.903.00 $0 20 0 20 Crown sUo $ 17.490.50 '$0 22 0 22 ' Co` H5t,Ir9 S. !6 0T.00- 3D 30 0 30 IFFone 1!3 8,808.00 30 1 18 0 18 . • • . . • •• . •• • • • • • • • • • • • Resolutions - C7 H MIAMI BE COMMISSION MEMORANDUM T0; Honorable Mayor and Members of the City Commission FROM: Jimmy L. Morales, City Manager DATE: July 25, 2018 SUBJECT A RESOLUTION OF THE MAYOR AND CITY COMMISSION OF THE CITY OF MIAMI BEACH, FLORIDA, ACCEPTING THE RECOMMENDATION OF THE CITY MANAGER, PURSUANT TO REQUEST FOR PROPOSALS (RFP) NO. 2018-153- JC, WIDE AREA NETWORK (WAN)AND INTERNET CONNECTIVITY SERVICES. (ITEM TO BE SUBMITTED IN SUPPLEMENTAL) RECOMMENDATION Memorandum to be submitted in supplemental. i KEY INTENDED OUTCOMES SUPPORTED - Build And Maintain Priority Infrastructure With Full Accountability Legislative Tracking i Information Technology/Procurement 1� } 1 . Page 494 of 1464