AT&T Master Agreement No. 1 Attachment B ATTACHMENT B
INVITATION TO BID (RFP)
AND ADDENDUMS
MIAMI BEACH
•
City of Miami Beach, 1755 Meridian Avenue, 3rd Floor, Miami Beach, Florida 33139,www.miamibeachflmov
PROCUREMENT DEPARTMENT
Tel: 305-673-7490.
ADDENDUM NO. 1
RFP 2018-153-JC
WIDE AREA NETWORK("WAN") AND INTERNET CONNECTIVITY SERVICES
June 26, 2018
This Addendum to the above-referenced RFP is issued in response to questions from
prospective proposers, or other clarifications and revisions issued by the City. The RFP is
amended in the following particulars only (deletions are shown by strikethrough and additions
are underlined).
I. NEW ATTACHMENTS. The following attachments have been added to the
RFP, and incorporated as requirements to the RFP.
Exhibit A: Sites for.WAN Internet Circuits.
II. MODIFICATIONS.
RFP DUE DATE AND TIME. The deadline for the receipt of proposals is
extended until 3:00 PM, on Tuesday, July, 3, 2018, at the following location:
City of Miami Beach, Procurement Department, 1755 Meridian Ave, 3rd Floor,
Miami Beach, FL 33139.
•
III. ANSWERS TO QUESTIONS RECEIVED.
{
Q1: Please specify which site will be receiving which service (WAN, DIA or both) and
bandwidths requirements at each.
•Al: Please see attached document.
•
Q2: Number of handoff per site (will City have one or two terminating devices i.e., firewalls at
each site for redundancy purposes).?
A2: One(1).
Q3: If multiple device handoff will it be an active-active or active-standby design?
A3: Not applicable.
Q4: Please describe City owned equipment we'll be connecting to(CPE make& model)?
A4: CISCO 6509, CISCO 2801, CISCO 9300 and CISCO 4510.
Q5: Connection type expected (1 Gig, 10 gig or.100 Gig, singe or multimode)?
A5: 1 GIG auto negotiate copper for handoff. NAP will require SM fiber at 1G.
• Q6: What are the rack space, power and cooling capabilities of the MDFs at each site?
•
1 ADDENDUM NO. 1
RFP 2018-153-JC
A6: This varies from site to site, but one (1) wall mount rack or two (2) post
open relay is typically available.
Q7: Will we be BGP peering for the Internet portion or do we need to provide IP
addresses ( If we need to provide how much is required)?
A7: BGP peering will not be required. One (1) static IP per Internet service
site.
Q8: Internet Connectivity — Do you have your own IPs or will you be requesting
IPs from provider? How many IPs will you need per circuit/location?
A8: For NPLS services, the City provides its own 1P addresses. For
Internet circuits, we are requesting a statis per site.
•
Q9: Please provide the addresses with their associated bandwidths requested
for both Internet connectivity an WAN connectivity. Most important, what are
the 10Gb and 40Gb addresses?
A9: Please see document attached. No 10G or 40G services required at
this time.
Additional questions received will be answered in a forthcoming addendum. Any questions
•
regarding this Addendum should be submitted in writing to the Procurement Department to the
attention of the individual named below, with a. copy to the City Clerk's Office at
RafaelGranadoamiamibeachfl.gov.
Procurement Contact: Telephone: Email:
• Jason Crouch 305-673-7000, ext. 6694 JasonCrouch@miamibeachfl.gov
Proposers are reminded to acknowledge receipt of this addendum as part of your RFP
submission.
•
Si if4. rely,
Al:x Deni
Pr.cur-, ent Director
•
2 ADDENDUM NO.1
RFP 2018-153-Jc
•
I
Exhibit A
Site Name Site address Type of service Speed
Normandy City Hall 962 Normandy Drive WAN 100
NAP • 50 NE 9th Street WAN 1000
, EOC/Fire Administration 2300 Pine Tree Dr WAN 1000
Police HQ 1100 Washington Avenue WAN • 1000
Transportation 1688 Meridian Avenue WAN 100
North Shore Youth Center 501 72nd Street WAN 100
Normandy Golf Course Clubhouse 2401 Biarritz Drive ..WAN 100
Fire Station 3 5301 Collins Avenue WAN 100
Fire Station 4 6880 Indian Creek Drive WAN 100
Scott Rakow Youth Center ' 2700 Sheridan Avenue - WAN 100 •
42nd Street garage 400 42nd Street WAN 100
Marine Patrol 1790 Sunset Harbour Drive WAN 100
.Miami Beach Golf Course 2301 Alton Road WAN 100
Property Management 1833 Bay Road WAN 100
Fire Police Pension 1691 Michigan Avenue WAN 100
• 17th Street Parking 600 17th Street WAN • 100
Homeless Outreach 555 17th Street WAN • 100 •
City Hall 1700 Convention Center Drive WAN 1000
Flamingo Park 1245 Michigan Avenue WAN 100 •
• Fire Station 1 1051 Jefferson Avenue WAN 100
Art Demo Welcome Center • 1001 Ocean Drive WAN 100
South Pointe Park 1 Washington Avenue WAN 100
Police Internal Affairs 225 Washington Avenue . WAN 100
Court Liaison 1351 NW 12 Street WAN 100
Fleet Management 140 MacArthur Causeway WAN 100
Flamingo Park Tennis 1200 Meridian Avenue Internet 100
Scott Rakow Youth Center 2700 Sheridan Avenue Internet 100
North Shore Youth Center 50172nd Street. Internet 100
• Miami Beach Golf Course 2301 Alton Road Internet 100
Muss Park 4400 Chase Avenue Internet 100
Fairway Park 200 Fairway Drive Internet 100
Normandy Maintenance 6020 Hagen Drive •Internet 100
Park Rangers 210 2nd Street Internet 100
79th Open Space 7929 Atlantic Way Internet 100
Unidad Senior Center 7251 Collins Avenue Internet 50
Colony Theater • 1040 Lincoln Road Internet 50
South Shore Community Center 833 6th Street Internet 50
.
REQUEST FOR PROPOSALS (RFP)
WIDE AREA NETWORK ("WAN") AND INTERNET CONNECTIVITY SERVICES
2018-153-JC
RFP ISSUANCE DATE: JUNE 8, 2018
PROPOSALS DUE: JUNE 29, 2018 AT 3:00 PM
ISSUED BY:
} : B - ACF-1
JASON CROUCH, PROCUREMENT CONTRACTING OFFICER
PROCUREMENT DEPARTMENT
1755 Meridian Avenue, 3rd Floor, Miami Beach, FL 33139
305.673.7000 x 6694 I jasoncrouch@miamibeachfl.gov I www.miamibeachfl.gov
MIAMI BEACH1.
TABLE OF CONTENTS
SOLICITATION SECTIONS: PAGE
0100 NOT UTILIZED N/A
0200 INSTRUCTIONS TO PROPOSERS & GENERAL CONDITIONS 3
0300 PROPOSAL SUBMITTAL INSTRUCTIONS& FORMAT 13
0400 PROPOSAL EVALUATION 16
APPENDICES: PAGE
APPENDIX A PROPOSAL CERTIFICATON, QUESTIONNAIRE AND AFFIDAVITS 18
APPENDIX B "NO PROPOSAL" FORM 25
APPENDIX C MINIMUM REQUIREMENTS & SPECIFICATIONS 27
APPENDIX D SPECIAL CONDITIONS
36
APPENDIX E COST PROPOSAL FORM 39
APPENDIX F INSURANCE REQUIREMENTS 42
2018-153-JC 2
MIAMI EACH.
SECTION 0200 INSTRUCTIONS TO RESPONDENTS&GENERAL CONDITIONS
1. GENERAL. This Request for Proposals (RFP) is issued by the City of Miami Beach, Florida (the"City"),
as the means for prospective Proposers to submit their qualifications, proposed scopes of work and cost
proposals (the "proposal") to the City for the City's consideration as an option in achieving the required
scope of services and requirements as noted herein. All documents released in connection with this
solicitation, including all-appendixes and addenda, whether included herein or released under separate
cover, comprise the solicitation, and are complementary to one another and together establish the
complete terms, conditions and obligations of the Proposers and, subsequently, the successful Proposer(s)
(the"contractor[s]") if this RFP results in an award.
The City utilizes PublicPurchase (www.publicpurchase.com) for automatic notification of competitive
solicitation opportunities and document fulfillment, including the issuance of any addendum to this RFP.
Any prospective Proposer who has received this RFP by any means other than through PublicPurchase
must register immediately with PublicPurchase to assure it receives any addendum issued to this RFP.
Failure to receive an addendum may result in disqualification of proposal submitted.
2. PURPOSE.
The City's Wide Area Network ("WAN") is comprised of approximately twenty-five (25) sites in an area of
approximately 7 square miles. Since 2015, the City has been receiving WAN services under a Master
Services Agreement (MSA) with AT&T, which expires August 26, 2018. On January 19, 2018, the City's
Finance and Citywide Projects (FCWP) Committee approved a recommendation that the Mayor and City
Commission direct the City's Administration to issue an RFP for WAN services and internet connectivity,
and establish a replacement contract that meets the needs of the City's technology infrastructure goals.
Therefore,this RFP seeks to accomplish that directive.
The City's Information Technology Department (IT) is seeking WAN network services and internet
connectivity that will allow the successful and reliable transmission of information in different electronic
forms to/from all of its locations listed herein, providing an integrated approach with respect to hardware,
services and support. Therefore, the City of Miami Beach is seeking a service provider(s) to deliver WAN
services and 24/7 customer service support to City-wide facilities. Additionally,Voice over Internet Protocol
(VOIP) convergence is a technology that is currently deployed throughout all City facilities. Therefore, the
City is seeking a WAN services solution that will thoroughly support current and future VOIP technology.
Proposers may submit a proposal for Group 1 (Internet Connectivity)only, or Group 2(WAN Services)only,
or both Groups 1 and 2. Proposals for Group 1 and Group 2 will be evaluated separately. In other words, all
proposals received for Group 1 will be evaluated against other proposals for Group 1. Likewise, all
proposals received for Group 2 will be evaluated against other proposals for Group 2.
The department's annual budget is approximately$600,000 for this project, but may vary year to year
depending on budget appropriations.
3.ANTICIPATED RFP TIMETABLE.The tentative schedule for this solicitation is as follows:
RFP Issued June 8,2018
Pre-Proposal Meeting June 15,2018 at 1:00 PM EST
3
2018-153-JC
\AIAAAI BEACH
Deadline for Receipt of Questions June 19,2018 at 5:00 PM EST
Responses Due June 29,2018 at 3:00 PM EST
Evaluation Committee Review TBD
Proposer Presentations TBD
Tentative Commission Approval Authorizing TBD
Negotiations
4. PROCUREMENT CONTACT. Any questions or clarifications concerning this solicitation shall be
submitted to the Procurement Contact noted below:
Procurement Contact: Telephone: Email:
Jason Crouch 305.673.7000 x 6694 'asoncrouch• miamibeachfl.•ov
Additionally, the City Clerk is to be copied on all communications via e-mail at:
RafaelGranado • miamibeachfl.•ov; or via facsimile:786-394-4188.
The Bid title/number shall be referenced on all correspondence. All questions or requests for clarification
must be received no later than ten (10) calendar days prior to the date proposals are due as scheduled in
Section 0200-3. All responses to questions/clarifications will be sent to all prospective Proposers in the
form of an addendum.
5. PRE-PROPOSAL MEETING OR SITE VISIT(S). Only if deemed necessary by the City, a pre-proposal
meeting or site visit(s) may be scheduled.
A Pre-PROPOSAL conference will be held as scheduled in Anticipated RFP Timetable section above at the
following address:
City of Miami Beach
Procurement Department
Conference Room
1755 Meridian Avenue,3rd Floor
Miami Beach, Florida 33139
Attendance(in person or via telephone) is encouraged and recommended as a source of information, but is .
not mandatory. Proposers interested in participating in the Pre-Proposal Submission Meeting via
telephone must follow these steps:
(1) Dial the TELEPHONE NUMBER: 1-888-270-9936 (Toll-free North America)
(2) Enter the MEETING NUMBER: 9415468
Proposers who are interested in participating via telephone should send an e-mail to the contact person
listed in this RFP expressing their intent to participate via telephone.
6. PRE-PROPOSAL INTERPRETATIONS. Oral information or responses to questions received by
prospective Proposers are not binding on the City and will be without legal effect, including any information
received at pre-submittal meeting or site visit(s).The City by means of Addenda will issue interpretations or
RFP 2018-153-JC - 4
MIAMI BEACH
written addenda clarifications considered necessary by the City in response to questions. Only questions
answered by written addenda will be binding and may supersede terms noted in this solicitation.Addendum
will be released through PublicPurchase. Any prospective proposer who has received this RFP by any
means other than through PublicPurchace must register immediately with PublicPurchase to assure it
receives any addendum issued to this RFP. Failure to receive an addendum may result in disqualification of
proposal. Written questions should be received no later than the date outlined in the Anticipated RFP
Timetable section.
7. CONE OF SILENCE. This RFP is subject to, and all proposers are expected to be or become familiar
with, the City's Cone of Silence Requirements, as codified in Section 2-486 of the City Code. Proposers
shall be solely responsible for ensuring that all applicable provisions of the City's Cone of Silence are
complied with, and shall be subject to any and all sanctions, as prescribed therein, including rendering their
response voidable, in the event of such non-compliance. Communications regarding this solicitation are to
be submitted in writing to the Procurement Contact named_herein with a copy to the City Clerk at
rafaeloranado(c�miamibeachfl.gov
8. SPECIAL NOTICES. You are hereby advised that this solicitation is subject to the following
ordinances/resolutions, which may be found on the City Of Miami Beach website:
http://web.miamibeachfl.qov/procurement/scroll.aspx?id=79113
• CONE OF.SILENCE CITY CODE SECTION 2-486
• PROTEST PROCEDURES CITY CODE SECTION 2-371
• DEBARMENT PROCEEDINGS CITY CODE SECTIONS 2-397 THROUGH 2-485.3
• LOBBYIST REGISTRATION AND DISCLOSURE OF FEES CITY CODE SECTIONS 2-481 THROUGH 2-406
• CAMPAIGN CONTRIBUTIONS BY VENDORS CITY CODE SECTION 2-487
• CAMPAIGN CONTRIBUTIONS BY LOBBYISTS ON PROCUREMENT ISSUES CITY CODE SECTION 2-488
• REQUIREMENT FOR CITY CONTRACTORS TO PROVIDE EQUAL BENEFITS FOR CITY CODE SECTION 2-373
DOMESTIC PARTNERS
• LIVING WAGE REQUIREMENT CITY CODE SECTIONS 2-407 THROUGH 2-410
• PREFERENCE FOR FLORIDA SMALL BUSINESSES OWNED AND CONTROLLED BY CITY CODE SECTION 2-374
VETERANS AND TO STATE-CERTIFIED SERVICE-DISABLED VETERAN BUSINESS
ENTERPRISES
•
FALSE-CLAIMS ORDINANCE CITY CODE SECTION 70-300
• ACCEPTANCE OF GIFTS,FAVORS&SERVICES CITY CODE SECTION 2-449
9. PUBLIC ENTITY CRIME. A person or affiliate who has been placed on the convicted vendor list
following a conviction for public entity crimes may not submit a bid on a contract to provide any goods or
services to a public entity, may not submit a bid on a contract with a public entity for the construction or
repair of a public building or public work, may not submit bids on leases of real property to public entity,
may not be awarded or perform work as a contractor, supplier, sub-contractor, or consultant under a
contract with a public entity, and may not transact business with any public entity in excess of the threshold
amount provided in Sec. 287.017, for CATEGORY TWO for a period of 36 months from the date of being
placed on the convicted vendor list.
10. COMPLIANCE WITH THE CITY'S LOBBYIST LAWS. This RFP is subject to, and all Proposers are
expected to be or become familiar with, all City lobbyist laws. Proposers shall be solely responsible for
ensuring that all City lobbyist laws are complied with, and shall be subject to any and all sanctions, as
prescribed therein, including,without limitation, disqualification of their responses,in the event of such non-
compliance.
RFP 201 8-1 53JC 5
MIAMI BEACH
11. DEBARMENT ORDINANCE: This RFP is subject to, and all proposers are expected to be or become
familiar with,the City's Debarment Ordinance as codified in Sections 2-397 through 2-406 of the City Code.
12.WITH THE CITY'S CAMPAIGN FINANCE REFORM LAWS. This RFP is subject to, and all Proposers
are expected to be or become familiar with, the City's Campaign Finance Reform laws, as codified in
Sections 2-487 through 2-490 of the City Code. Proposers shall be solely responsible for ensuring that all
applicable provisions of the City's Campaign Finance Reform laws are complied with, and shall be subject
to any and all sanctions, as prescribed therein, including disqualification of their responses, in the event of
such non-compliance.
13. CODE OF BUSINESS ETHICS. Pursuant to City Resolution No.2000-23879, the Proposer shall adopt
a Code of Business Ethics ("Code")and submit that Code to the Procurement Division with its response or
within five (5)days upon receipt of request.The Code shall, at a minimum, require the Proposer, to comply
with all applicable governmental rules and regulations including, among others, the conflict of interest,
lobbying and ethics provision of the City of Miami Beach and Miami Dade County.
14. AMERICAN WITH DISABILITIES ACT (ADA). Call 305-673-7490 to request material in accessible
format; sign language interpreters (five (5) days in advance when possible), or information on access for
persons with disabilities. For more information on ADA compliance, please call the Public Works
Department, at 305-673-7000, Extension 2984.
15. POSTPONEMENT OF DUE DATE FOR RECEIPT OF PROPOSALS. The City reserves the right to
postpone the deadline for submittal of proposals and will make a reasonable effort to give at least three (3)
calendar days written notice of any such postponement to all prospective Proposers through
PublicPurchase.
16. PROTESTS. Proposers that are not selected may protest any recommendation for selection of award in
accordance with eh proceedings established pursuant to the City's bid protest procedures, as codified in
Sections 2-370 and 2-371 of the City Code (the City's Bid Protest Ordinance). Protest not timely made
pursuant to the requirements of the City's Bid Protest Ordinance shall be barred.
17. JOINT VENTURES. Joint Ventures are not allowed. Proposals shall be submitted only by the prime
contractor. Proposals may, however, identify other sub-contractors or sub-consultants to the prime
Proposer who may serve as team members.
18.VETERAN BUSINESS ENTERPRISES PREFERENCE. Pursuant to City Code Section 2-374, the City
shall give a preference to a responsive and responsible Proposer which is a small business concern owned
and controlled by a veteran(s) or which is a service-disabled veteran business enterprise, and which is
within five percent (5%) of the lowest responsive, responsible proposer, by providing such proposer an
opportunity of providing said goods or contractual services for the lowest responsive proposal amount(or in
this RFP, the highest proposal amount). Whenever, as a result of the foregoing preference, the adjusted
prices of two (2) or more proposers which are a small business concern owned and controlled by a
veteran(s) or a service-disabled veteran business enterprise constitute the lowest proposal pursuant to an
RFP or oral or written request for quotation, and such proposals are responsive, responsible and otherwise
equal with respect to quality and service, then the award shall be made to the service-disabled veteran
business enterprise.
RFP 2018-153-JC 6
MIAMIBEACH
19. DETERMINATION OF AWARD. The final ranking results of Step 1 & 2 outlined in Section 0400,
Evaluation of Proposals, will be considered by the City Manager who may recommend to the City
Commission the Proposer(s)s/he deems to be in the best interest of the City or may recommend rejection
of all proposals. The City Manager's recommendation need not be consistent with the scoring results
identified herein and takes into consideration Miami Beach City Code Section 2-369, including the following
considerations:
(1)The ability, capacity and skill of the Proposer to perform the contract.
(2)Whether the Proposer can perform the contract within the time specified,without delay
or interference.
(3)The character, integrity, reputation,judgment, experience and efficiency of the Proposer.
(4)The quality of performance of previous contracts.
(5)The previous and existing compliance by the Proposer with laws and ordinances relating
to the contract.
The City Commission shall consider the City Manager's recommendation and may approve such
recommendation. The City Commission may also, at its option, reject the City Manager's recommendation
and select another Proposal or Proposals which it deems to be in the best interest of the City, or it may also
reject all Proposals.
20. NEGOTIATIONS. Following selection, the City reserves the right to enter into further negotiations with
the selected Proposer. Notwithstanding the preceding, the City is in no way obligated to enter into a
contract with the selected Proposer in the event the parties are unable to negotiate a contract. It is also
understood and acknowledged by Proposers that no property, contract or legal rights of any kind shall be
_ created at any time until and unless an Agreement has been agreed to; approved by the City; and executed
by the parties.
21. POSTPONEMENTICANCELLATIONIACCEPTANCEIREJECTION. The City may, at its sole 'and
absolute discretion, reject any and all, or parts of any and all, responses; re-advertise this RFP; postpone
or cancel, at any time, this RFP process; or waive any irregularities in this RFP, or in any responses
received as a result of this RFP. Reasonable efforts will be made to either award the proposer the contract
or reject all proposals within one-hundred twenty (120) calendar days after proposal opening date. A
proposer may withdraw its proposal after expiration of one hundred twenty (120) calendar days from the
date of proposal opening by delivering written notice of withdrawal to the Procurement Department prior to
award of the contract by the City Commission.
22. PROPOSER'S RESPONSIBILITY. Before submitting a response, each Proposer shall be solely
responsible for making any and all investigations, evaluations, and examinations, as it deems necessary,to
ascertain all conditions and requirements affecting the full performance of the contract. Ignorance of such
conditions and requirements, and/or failure to make such evaluations, investigations, and examinations,will
not relieve the Proposer from any obligation to comply with every detail and with all provisions and
requirements of the contract, and will not be accepted as a basis for any subsequent claim whatsoever for
any monetary consideration on the part of the Proposer.
23. COSTS INCURRED BY PROPOSERS. All expenses involved with the preparation and submission of
Proposals, or any work performed in connection therewith, shall be the sole responsibility (and shall be at
the sole cost and expense)of the Proposer, and shall not be reimbursed by the City.
RFP 2018-153-JC 7
MIAMI BEACH
24. RELATIONSHIP TO THE CITY. It is the intent of the City, and Proposers hereby acknowledge and
agree, that the successful Proposer is considered to be an independent contractor, and that neither the
Proposer, nor the Proposer's employees, agents, and/or contractors, shall, under any circumstances, be
considered employees or agents of the City.
24. OCCUPATIONAL HEALTH AND SAFETY. In compliance with Chapter 442, Florida Statutes, any toxic
substance listed in Section 38F-41.03 of the Florida Administrative Code delivered as a result of this
proposal must be accompanied by a Material Safety Data Sheet (MSDS) which may be obtained from the
manufacturer.
25. ENVIRONMENTAL REGULATIONS. The City reserves the right to consider a proposer's history of
citations and/or violations of environmental regulations in investigating a proposer's responsibility, and
further reserves the right to declare a proposer not responsible if the history of violations warrant such
determination in the opinion of the City. Proposer shall submit with its proposal, a complete history of all
citations and/or violations, notices and dispositions thereof. The non-submission of any such
documentation shall be deemed to be an affirmation by the Proposer that there are no citations or
violations. Proposer shall notify the City immediately of notice of any citation or violation which proposer
may receive after the proposal opening date and during the time of performance of any contract awarded to
it.
26.TAXES.The City of Miami Beach is exempt from all Federal Excise and State taxes.
27. MISTAKES. Proposers are expected to examine the terms, conditions, specifications, delivery
schedules, proposed pricing, and all instructions pertaining to the goods and services relative to this RFP.
Failure to do so will be at the Proposer's risk and may result in the Proposal being non-responsive.
28. PAYMENT. Payment will be made by the City after the goods or services have been received,
inspected, and found to comply with contract, specifications, free of damage or defect, and are properly
invoiced. Invoices must be consistent with Purchase Order format.
29. COPYRIGHT, PATENTS & ROYALTIES. Proposer shall indemnify and save harmless the City of
Miami Beach, Florida, and its officers, employees, contractors, and/or agents,from liability of any nature or
kind, including cost and expenses for, or on account of,any copyrighted, patented, or unpatented invention,
process, or article manufactured or used in the performance of the contract, including its use by the City of
Miami Beach, Florida. If the Proposer uses any design, device or materials covered by letters, patent, or
copyright, it is mutually understood and agreed, without exception, that the proposal prices shall include all
royalties or cost arising from the use of such design,device,or materials in any way involved in the work.
30. DEFAULT: Failure or refusal of the selected Proposer to execute a contract following approval of such
contract by the City Commission, or untimely withdrawal of a response before such award is made and
approved;may result in a claim for damages by the City and may be grounds for removing the Proposer
from the City's vendor list.
31. MANNER OF PERFORMANCE. Proposer agrees to perform its duties and obligations in a professional
manner and in accordance with all applicable Local, State, County,and Federal laws, rules, regulations and
codes. Lack of knowledge or ignorance by the Proposer with/of applicable laws will in no way be a cause
for relief from responsibility. Proposer agrees that the services provided shall be provided by employees
RFP 2018-153-JC 8
MIAMI BEACH
that are educated, trained, experienced, certified, and licensed in all areas encompassed within their
designated duties. Proposer agrees to furnish to the City any and all documentation, certification,
authorization, license, permit, or registration currently required by applicable laws, rules, and regulations.
Proposer further certifies that it and its employees will keep all licenses, permits, registrations,
authorizations, or certifications required by applicable laws or regulations in full force and effect during the
term of this contract. Failure of Proposer to comply with this paragraph shall constitute a material breach of
this contract.
Where contractor is required to enter or go on to City of Miami Beach property to deliver materials or
perform work or services as a result of any contract resulting from this solicitation, the contractor will
assume the full duty, obligation and expense of obtaining all necessary licenses, permits, and insurance,
and assure all work complies with all applicable laws.The contractor shall be liable for any damages or loss
to the City occasioned by negligence of the Proposer,or its officers, employees, contractors, and/or agents,
for failure.to comply with applicable laws.
32. SPECIAL CONDITIONS. Any and all Special Conditions that may vary from these General Terms and
Conditions shall have precedence.
33. NON-DISCRIMINATION. The Proposer certifies that it is in compliance with the non-discrimination
clause contained in Section 202, Executive Order 11246, as amended by Executive Order 11375, relative
to equal employment opportunity for all persons without regard to race, color, religion, sex or national
origin. In accordance with the City's Human Rights Ordinance, codified in Chapter 62 of the City Code,
Proposer shall prohibit discrimination by reason of race, color, national origin, religion, sex, intersexuality,
gender identity, sexual orientation, marital and familial status, and age or disability.
34. DEMONSTRATION OF COMPETENCY. The city may consider any evidence available regarding the
financial, technical, and other qualifications and abilities of a Proposer, including past performance
(experience)in making an award that is in the best interest of the City, including:
A. Pre-award inspection of the Proposer's facility may be made prior to the award of contract.
B. Proposals will only be considered from firms which are regularly engaged in the business of
providing the goods and/or services as described in this solicitation.
C. Proposers must be able to demonstrate a good record of performance for a reasonable period of
time, and have sufficient financial capacity, equipment, and organization to ensure that they can
satisfactorily perform the services if awarded a contract under the terms and conditions of this
solicitation.
D. The terms "equipment and organization", as used herein shall, be construed to mean a fully
equipped and well established company in line with the best business practices in the industry, and as
determined by the City of Miami Beach.
E. The City may consider any evidence available regarding the financial, technical, and other
qualifications and abilities of a Proposer, including past performance (experience), in making an award
that is in the best interest of the City.
F. The City may require Proposer s to show proof that they have been designated as authorized
representatives of a manufacturer or supplier, which is the actual source of supply. In these instances,
the City may also require material information from the source of supply regarding the quality,
packaging,and characteristics of the products to be supply to the City.
35.ASSIGNMENT.The successful Proposer shall not assign, transfer, convey, sublet or otherwise dispose
RFP 2018-153-JC 9
MIAMI BEACH,
of the contract, including any or all of its right, title or interest therein,or his/her or its power to execute such
contract,to any person, company or corporation,without the prior written consent of the City.
36. LAWS, PERMITS AND REGULATIONS. The Proposer shall obtain and pay for all licenses, permits,
and inspection fees required to complete the work and shall comply with all applicable laws.
37. OPTIONAL CONTRACT USAGE. When the successful Proposer (s) is in agreement, other units of
government or non-profit agencies may participate in purchases pursuant to the award of this contract at
the option of the unit of government or non-profit agency.
38.VOLUME OF WORK TO BE RECEIVED BY CONTRACTOR. It is the intent of the City to purchase the
goods and services specifically listed in this solicitation from the contractor. However,the City reserves the
right to purchase any goods or services awarded from state or other governmental contract, or on an as-
needed basis through the City's spot market purchase provisions.
39. DISPUTES. In the event of a conflict between the documents, the order of priority of the documents
shall be as follows:
A. Any contract or agreement resulting from the award of this solicitation;then
B. Addendum issued for this solicitation,with the latest Addendum taking precedence;then
C. The solicitation;then
D. The Proposer's proposal in response to the solicitation.
40. INDEMNIFICATION. The Proposer shall indemnify and hold harmless the City and its officers,
employees, agents and instrumentalities from any and all liability, losses or damages, including attorney's
fees and costs of defense,which the City or its officers, employees, agents or instrumentalities may incur as
a result of claims, demands, suits, causes of actions or proceedings of any kind or nature arising out of,
relating to or resulting from the performance of the agreement by the contractor or its employees, agents,
servants, partners, principals or subcontractors. The contractor shall pay all claims and losses in connection
therewith, and shall investigate and defend all claims, suits or actions of any kind or nature in the name of
the City, where applicable, including appellate proceedings, and shall pay all costs, judgments, and
attorney's fees which may be incurred thereon. The Proposer expressly understands and agrees that any
insurance protection required by this Agreement or otherwise provided by the contractor shall in no way limit
the responsibility to indemnify, keep and save harmless and defend the City or its officers, employees,
agents and instrumentalities as herein provided. The above indemnification provisions shall survive the
expiration or termination ofithis Agreement.
41. CONTRACT EXTENSION. The City reserves the right to require the Contractor to extend contract past
the stated termination date for a period of up to 120 days in the event that a subsequent contract has not
yet been awarded. Additional extensions past the 120 days may occur as needed by the City and as
mutually agreed upon by the City and the contractor.
42. FLORIDA PUBLIC RECORDS LAW. Proposers are hereby notified that all Bid including, without
limitation, any and all information and documentation submitted therewith, are exempt from public records
requirements under Section 119.07(1), Florida Statutes, and s. 24(a), Art. 1 of the State Constitution until
such time as the City provides notice of an intended decision or until thirty (30) days after opening of the
proposals, whichever is earlier. Additionally, Contractor agrees to be in full compliance with Florida Statute
119.0701 including, but not limited to, agreement to (a) Keep and maintain public records that ordinarily
RFP 201 8-1 53JC 10
MIAMI BEACH,
and necessarily would be required by the public agency in order to perform the services; (b) provide the
public with access to public records on the same terms and conditions that the public agency would provide
the records and at a cost that does not exceed the cost provided in this chapter or as otherwise provided by
law; (c) Ensure that public records that are exempt or confidential and exempt from public records
disclosure requirements are not disclosed except as authorized by law; (d) Meet all requirements for
retaining public records and transfer, at no cost, to the public agency all public records in possession of the
contractor upon termination of the contract and destroy any duplicate public records that are exempt or
confidential and exempt from public records disclosure requirements.All records stored electronically must
be provided to the public agency in a format that is compatible with the information technology systems of
the public agency.
43. OBSERVANCE OF LAWS. Proposers are expected to be familiar with, and comply with, all Federal,
State,
County, and City laws, ordinances, codes, rules and regulations, and all orders and decrees of bodies or
tribunals having jurisdiction or authority which, in any manner, may affect the scope of services and/or
project contemplated by this RFP (including, without limitation, the Americans with Disabilities Act, Title VII
of the Civil Rights Act, the EEOC Uniform Guidelines, and all EEO regulations and guidelines). Ignorance
of the law(s)on the part of the Proposer will in no way relieve it from responsibility for compliance.
44. CONFLICT OF INTEREST. All Proposers must disclose, in their Proposal, the name(s) of any officer,
director,agent,or immediate family member(spouse, parent,sibling, and child)who is also an employee of
the City of Miami Beach. Further, all Proposers must disclose the name of any City employee who owns,
either directly or indirectly,an interest of ten (10%) percent or more in the Proposer entity or any of its
affiliates.
45. MODIFICATION/WITHDRAWALS OF PROPOSALS. A Proposer may submit a modified Proposal to
replace all or any portion of a previously submitted Proposal up until the Proposal due date and time.
Modifications received after the Proposal due date and time will not be considered. Proposals shall be
irrevocable until contract award unless withdrawn in writing prior to the Proposal due date, or after
expiration of 120 calendar days from the opening of Proposals without a contract award. Letters of
withdrawal received after the Proposal due date and before said expiration date, and letters of withdrawal
received after contract award will not be considered.
46. EXCEPTIONS TO RFP. Proposers must clearly indicate any exceptions they wish to take to any
of the terms in this RFP, and outline what, if any, alternative is being offered. All exceptions and,
alternatives shall be included and clearly delineated, in writing, in the Proposal. The City, at its sole
and absolute discretion, may accept or reject any or all exceptions and alternatives. In cases in
which exceptions and alternatives are rejected, the City shall require the Proposer to comply with
the particular term and/or condition of the RFP to which Proposer took exception to (as said term
and/or condition was originally set forth on,the RFP).
47. ACCEPTANCE OF GIFTS, FAVORS, SERVICES. Proposers shall not offer any gratuities, favors, or
anything of monetary value to any official, employee, or agent of the City, for the purpose of influencing
consideration of this Proposal. Pursuant to Sec. 2-449 of the City Code, no officer or employee of the City
shall accept any gift, favor or service that might reasonably tend improperly to influence him in the
discharge of his official duties.
RFP 2018-153-JC 11
IV\IAMIBEACHj
48. SUPPLEMENTAL INFORMATION. City reserves the right to request supplemental information from
Proposers at any time during the RFP solicitation process, unless otherwise noted herein.
49. ADDITIONAL ITEMS I SERVICES. Although this solicitation and resultant contract identifies specific
goods, services or facilities ("items"), it is hereby agreed and understood that the City may require
additional items to be added to the Contract which are ancillary or supplemental to the items specified
herein and required to complete the work. When additional items are required to be added to the Contract,
awarded vendor(s), as applicable to the item being requested, under this contract may be invited to submit
price quote(s)for the additional items. If these quote(s) are determined to be fair and reasonable, then the
additional items will be awarded to the current contract vendor(s) through either a Purchase Order (or
Change Order if Purchase Order already exists) or an amendment to the Contract. Additional items with a
cumulative value of$50,000 or less may be approved by the City Manager. City Commission approval is
required for additional items with a cumulative value greater than$50,000.
The City may determine,to obtain price quotes for the additional items from other vendors in the
event that fair and reasonable pricing is not obtained from the current contract vendors, or for other
reasons at the City's discretion.
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RFP 2018-153-JC 12
SECTION 0300 PROPOSAL SUBMITTAL INSTRUCTIONS AND FORMAT
1. SEALED RESPONSES. One original Proposal(preferably in 3-ring binder)must be submitted in
an opaque, sealed envelope or container on or before the due date established for the receipt of
proposals. Additionally, ten (10) bound copies and one (1) electronic format (CD or USB format)
are to be submitted. The following information should be clearly marked on the face of the
envelopeor container in which the proposal is submitted: solicitation number, solicitation title,
Proposer name, Proposer return address. Proposals received electronically, either through email or
facsimile,are not acceptable and will be rejected.
2. LATE BIDS. Bid Proposals are to be received on or before the due date established herein for
the receipt of Bids. Any Bid received after the deadline established for receipt of proposals
will be considered late and not be accepted or will be returned to Proposer unopened. The
City does not accept responsibility for any delays, natural or otherwise.
3. PROPOSAL FORMAT. In order to maintain comparability, facilitate the review process and
assist the Evaluation Committee in review of proposals, it is strongly recommended that proposals
be organized and-tabbed in accordance with the sections and manner specified below. Hard copy
submittal should be tabbed as enumerated below and contain a table of contents with page
references. Electronic copies should also be tabbed and contain a table of contents with page
references.
TAB 1 Cover Letter&Minimum Qualifications Requirements
1.1 Cover Letter and Table of Contents. The cover letter must indicate Proposer and Proposer
Primary Contact for the purposes of this solicitation.
1.2 Proposal Certification, Questionnaire & Requirements Affidavit (Appendix A). Attach
Appendix A fully completed and executed.
1.3 Minimum Qualifications Requirements. Submit verifiable information documenting compliance
with the minimum qualifications requirements established in Appendix C, Minimum Requirements and
Specifications.
TAB 2 Experience&Qualifications
2.1 Qualifications of Proposing Firm. Submit detailed information regarding the firm's history and
relevant experience and proven track record of providing the scope of services similar as identified in
this solicitation,including experience in providing similar scope of services to public sector agencies.
2.1.2 Proposers must provide a minimum of three (3) customer references for each group
proposed, including contact names, telephone numbers and service location(s), type of
service offered and length of service,for the City to verify references.
2.2 Qualifications of Proposer Team. Provide an organizational chart of all personnel and
consultants, including the designated Project Manager, to be used for this project if awarded, the role
that each team member will play in providing the services detailed herein and each team members'
qualifications. A resume of each individual, including education, experience, and any other pertinent
information,shall be included for each Proposal team member to be assigned to this contract.
RFP 2018-153-JC 13
TAB 3 Approach and Methodology
Submit detailed information on how Proposer plans to accomplish the required scope of services,
including detailed information, as applicable, which addresses, but need not be limited to the
following:
1. Briefly describe your network operations center and the procedures currently in place to
proactively identify and correct communications problems.
2. Describe the process for reporting network problems and/or outages. •
3. Describe the process the City will follow to ascertain the status of reported problems
and/or outages.
4. Provide and describe your Service Level Agreements (SLA) as they relate to latency,
availability and quality of service. Identify any costs and credit penalties associated with
these SLA's. The City's objective is to obtain a maximum of a two hour response to all
trouble tickets.
5. Describe your escalation policies and procedures for problems and trouble tickets along
with organizational chart and contact information.
6. Describe in detail the process for adding, deleting or modifying network services and/or
communications links.
7. Provide information on firm's billing format and flexibility to accommodate City billing
information requirements.
8. Proposer must provide accurate information as to allowed uses of the proposed network
facilities. Include what services can be dynamically allocated or shared on one facility.
9. Describe your billing processes, including flexibility of billing cycles, availability of
electronic billing and consolidation of existing billing currently provided to the City. In
addition, the City requires an ad hoc reporting tool as•well as training of staff on using the
tool.
10. Detail, if any, waivers for installation and implementation for replacing existing carrier
services, initial new services, subsequent installations and new services, over the life of
the contract.
11. Present support documentation that identifies the number of network outages during last
calendar year.
12. Provide a network contingency plan in the event of network outage/natural disaster. What
are the planned alternative facilities and at what level of degraded service is the
contingency plan activated?
13. Provide a detailed project plan and timeline that includes and details all tasks required to
ensure a seamless and successful turnkey network conversion from the incumbent's
services to the selected Contractor's services.
14. Denote your Points of Presence (POPS) in the City relative to the sites to be served in
Appendix A, describing the types of switching devices available at each location as it
relates to currently installed equipment on the City's network.
15. Describe the policies and procedures that are currently in place which ensure the security
and integrity of the proposed physical and virtual circuits.
16. Provide manufacturer name and model of networking equipment certified for the proposed
communication network.
17. Describe packet prioritization by type inside your network, as it relates to the delivery of
critical data and voice. (Describe any special premise equipment required.)
RFP 2018-153-JC 14
18. Describe current and planned access speeds and network protocols supported by your
organization; indicating expected lifetimes of each.
19. Describe whether your firm's billing platform can interface with the City's Munis ERP
system.
20. Submit a Gantt Chart with critical path benchmark dates clearly identified for network
services project implementation and conversion. Proposer must consider all elements of
implementation from contract execution to acceptance testing. Proposers need to
consider City geography, holidays, training, shipping, delivery, pace and electrical
requirements, selection of technicians and other personnel,etc. The conversion plan must
include are network services planning, engineering and modeling, design, testing,
implementation and conversion, acceptance testing, acceptance, maintenance and
management. The presepted conversion plan must have definite tasks and timeline,
including all tasks and respective timeline that the City must complete in support of the
conversion. This conversion plan must not contemplate any downtime during conversion.
Progress along with updated project plans including Gantt Charts will be provided as
needed until final acceptance is provided in writing from the City's IT Department.
TAB 4 Cost Proposal
Submit a completed Cost Proposal Form (Appendix E).
4. FINANCIAL CAPACITY. Within three (3) business days of request by the City, each Proposer
shall arrange for Dun & Bradstreet to submit a Supplier Qualification Report (SQR) directly to the
Procurement Contact named herein. No proposal will be considered without receipt, by the City, of
the SQR directly from Dun & Bradstreet. The cost of the preparation of the SQR shall be the
responsibility of the Proposer.The Proposer shall request the SQR report from D&B at:
https:llsupplierportal.dnb.comlwebapplwcslstoreslservlet/SupplierPortal?storeld=11696
Proposers are responsible for the accuracy of the information contained in its SQR. It is
highly recommended that each Proposer review the information contained in its SQR for
accuracy prior to submittal to the City and as early as possible in the solicitation process.
For assistance with any portion of the SQR submittal process, contact Dun & Bradstreet at
800-424-2495.
5.ADDITIONAL INFORMATION OR CLARIFICATION. After proposal submittal,the City reserves
the right to require additional information from Proposers (or Proposer team members or sub-
consultants) to determine: qualifications (including, but not limited to, litigation history, regulatory
action, or additional references); and financial capability (including, but not limited to, annual
reviewed/audited financial statements with the auditors notes for each of their last two complete
fiscal years).
RFP 201 8-1 53JC 15
SECTION 0400 PROPOSAL EVALUATION
1. Evaluation Committee.An Evaluation Committee, appointed by the City Manager, shall meet to evaluate
each Proposal in accordance with the requirements set forth in the solicitation. If further information is
desired, Proposers may be requested to make additional written submissions of a clarifying nature or oral
presentations to the Evaluation Committee. The evaluation of proposals will proceed in a two-step process
as noted below. It is important to note that the Evaluation Committee will score the qualitative portions of the
proposals only. The Evaluation Committee does not make an award recommendation to the City Manager.
The results of Step 1 &Step 2 Evaluations will be forwarded to the City Manager who will utilize the results
to make a recommendation to the City Commission. In the event that only one responsive proposal is
received, the City Manager, after determination that the sole responsive proposal materially meets the
requirements of the RFP, may,without an evaluation committee, recommend to the City Commission that
the Administration enter into negotiations.The City, in its discretion, may utilize technical or other advisers to
assist the evaluation committee in the evaluation of proposals.
2. Step 1 Evaluation.The first step will consist of the qualitative criteria listed below to be considered by the
Evaluation Committee. The second step will consist of quantitative criteria established below to be added to
the Evaluation Committee results by the Procurement Department. An Evaluation Committee, appointed by
the City Manager, shall meet to evaluate each Proposal in accordance with the qualifications criteria
established below for Step 1, Qualitative Criteria. In doing so, the Evaluation Committee may review and
score all proposals received,with or without conducting interview sessions.
Step 1 -Qualitative Criteria Maximum Points
Proposer Experience and Qualifications 30
Approach and Methodology 40
- -- - - - - - TOTAL AVAILABLE STEP 1 POINTS - 70 -
3. Step 2 Evaluation. Following the results of Step 1 Evaluation of qualitative criteria, the Proposers may
receive additional quantitative criteria points to be added by the Procurement Department to those points
earned in Step 1, as follows.
•
•
Step 2-Quantitative Criteria Maximum Points- -
•
Cost 30
Veterans Preference 5
TOTAL AVAILABLE STEP 2 POINTS 35
RFP 201 8-1 53JC 16
4. Cost Proposal Evaluation. The cost proposal points shall be developed in accordance with the following
formula.Each Group (Internet and WAN)shall be calculated as separate and distinct groups.
Sample Objective Formula for Cost
Example Maximum Formula for Calculating Points
Vendor Allowable Points (lowest cost 1 cost of proposal being Total Points
Vendor Cost (Points noted are for illustrative evaluated X maximum allowable . Awarded
Proposal purposes only.Actual points are points=awarded points)
noted above.) Round to
Vendor A $100.00 20 $1001$100 X 20=20 20
Vendor B $150.00 20 $1001$150 X20=13 13
Vendor C- $200.00 20 $1001$200 X 20=10 10
5. Determination of Final Ranking. At the conclusion of the Evaluation Committee Step 1 scoring, Step 2
Points (for each Group 1 and Group 2)will be added to each evaluation committee member's scores by the
Procurement Department. Step 1 and 2 scores will be converted to rankings in accordance with the example
below:
Proposer A Proposer B Proposer C
'-- Step 1 Points 82 76 80
Committee Ste.2 Points 22 15 12
Member 1 r Total 104 91 92
Ste• 1 Points 79 _ 85 72
;,Committeeee Ste•2 Points 22 15 12
Member 2 Total 101 100 84
2 'c w
t Ste. 1 Points 80 74 . 66
Committee Step 2 Points 22 15 12
Member 2 a , Total 102 89 78
Low Aggregate Score 3 7 8
_.._._____ Final Ranking*_.- _ .. t . 2 . _. - _3
* Final Ranking for each Group shall be presented to the City'Manager for further
due diligence and recommendation to the City Commission. Final Ranking does not
constitute an award recommendation until such time as the City Manager has made
his recommendation to the City Commission, which may be different than final
ranking results.
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. 6..
RFP 2018-153-JC 17
APPENDIX A
„ ..„ „/1v 1 „, . /1 \
Proposal Certification ,
Questionnaire &
Requirements Affidavit
2018- 153-JC
WIDE AREA NETWORK (WAN) AND
INTERNET CONNECTIVITY SERVICES
PROCUREMENT DEPARTMENT
1755 Meridian Avenue, 3rd Floor
Miami Beach, Florida 33139
RFP 201 8-1 53JC .18
Solicitation No: Solicitation Title:
2018-153-JC Wide Area Network(WAN)and Internet Connectivity Services
Procurement Contact: Tel: Email:
Jason Crouch 305.673.7000 x 6694 jasoncrouch@miamibeachfl.gov
PROPOSAL CERTIFICATION, QUESTIONNAIRE&REQUIREMENTS AFFIDAVIT
Purpose: The purpose of this Proposal Certification, Questionnaire and Requirements Affidavit Form is to inform
prospective Proposers of certain solicitation and contractual requirements, and to collect necessary information from
Proposers in order that certain portions of responsiveness, responsibility and other determining factors and
compliance with requirements may be evaluated. This Proposal Certification, Questionnaire and Requirements
Affidavit Form is a REQUIRED FORM that must be submitted fully completed and executed.
1. General Proposer Information.
FIRM NAME:
NO.OF YEARS IN BUSINESS: NO.OF YEARS IN BUSINESS LOCALLY: NO.OF EMPLOYEES:
OTHER NAME(S)PROPOSER HAS OPERATED UNDER IN THE LAST 10 YEARS:
FIRM PRIMARY ADDRESS(HEADQUARTERS):
CITY:
STATE: ZIP CODE:
TELEPHONE NO.:
TOLL FREE NO.:
•
FAX NO.:
FIRM LOCAL ADDRESS:
CITY:
STATE: ZIP CODE:
PRIMARY ACCOUNT REPRESENTATIVE FOR THIS ENGAGEMENT:
ACCOUNT REP TELEPHONE NO.:
ACCOUNT REP TOLL FREE NO.:
ACCOUNT REP EMAIL:
FEDERAL TAX IDENTIFICATION NO.:
The City reserves the right to seek additional information from Proposer or other source(s),including but not limited to:any firm or principal
information,applicable licensure,resumes of relevant individuals,client information,financial information,or any information the City deems
necessary to evaluate the capacity of the Proposer to perform in accordance with contract requirements.
RFP 2018-153-JC 19
1. Veteran Owned Business.Is Pro oser claiming a veteran owned business status?
YES NO
SUBMITTAL REQUIREMENT: Proposers claiming veteran owned business status shall submit a documentation proving that firm
is certified as a veteran-owned business or a service-disabled veteran owned business by the State of Florida or United States
federal government,as required pursuant to ordinance 2011-3748.
2. Conflict Of Interest.All Proposers must disclose,in their Proposal,the name(s)of any officer,director,agent,or immediate family
member (spouse, parent, sibling, and child)who is also an employee of the City of Miami Beach. Further, all Proposers must
disclose the name of any City employee who owns, either directly or indirectly, an interest of ten (10%) percent or more in the
Proposer entity or ahy of its affiliates.
SUBMITTAL REQUIREMENT: Proposers must disclose the name(s)of any officer,director,agent,or immediate family member
(spouse,parent,sibling,and child)who is also an employee of the City of Miami Beach. Proposers must also disclose the name of
any City employee who owns,either directly or indirectly,an interest of ten(10%)percent or more in the Proposer entity or any of
its affiliates
3. References&Past Performance.Proposer shall submit at least three(3)references for whom the Proposer has completed work
similar in size and nature as the work referenced in solicitation.
SUBMITTAL REQUIREMENT: For each reference submitted, the following information is required: 1) Firm Name, 2) Contact
Individual Name&Title,3)Address,4)Telephone,5)Contact's Email and 6)Narrative on Scope of Services Provided.
•
4. Suspension,Debarment or Contract Cancellation.Has Proposer ever been debarred,suspended or other legal violation,or had
a contract cancelled due to non- erformance by an ublic sector agency?
YES NO
SUBMITTAL REQUIREMENT: If answer to above is "YES," Proposer shall submit a statement detailing the reasons that led to
action(s).
5. Vendor Campaign Contributions. Proposers are expected to be or become familiar with,the City's Campaign Finance Reform
laws, as codified in Sections 2-487 through 2-490 of the City Code. Proposers shall be solely responsible for ensuring that all
applicable provisions of the City's Campaign Finance Reform laws are complied with,and shall be subject to any and all sanctions,
as prescribed therein,including disqualification of their Proposals,in the event of such non-compliance.
SUBMITTAL REQUIREMENT: Submit the names of all individuals or entities (including your sub-consultants)with a controlling
financial interest as defined in solicitation. For each individual or entity with a controlling financial interest indicate whether or not
each individual or entity has contributed to the campaign either directly or indirectly, of a candidate who has been elected to the
office of Mayor or City Commissioner for the City of Miami Beach.
6. Code of Business Ethics. Pursuant to City Resolution No.2000-23879,each person or entity that seeks to do business with the
City shall adopt a Code of Business Ethics ("Code") and submit that Code to the Procurement Department with its
proposal/response or within five(5)days upon receipt of request.The Code shall,at a minimum, require the Proposer,to comply
with all applicable governmental rules and regulations including, among others, the conflict of interest, lobbying and ethics
provision of the City of Miami Beach and Miami Dade County.
SUBMITTAL REQUIREMENT: Proposer shall submit firm's Code of Business Ethics. In lieu of submitting Code of Business
Ethics,Proposer may submit a statement indicating that it will adopt,as required in the ordinance,the City of Miami Beach Code of
Ethics,available at http://www.miamibeachfl.gov/city-hall/procurement/procurement-related-ordinance-and-procedures/
7. Living Wage.Pursuant to Section 2-408 of the City of Miami Beach Code,as same may be amended from time to time,covered
employees shall be paid the required living wage rates listed below:
1. Effective January 1, 2018, covered employees must be paid a living wage rate of no less than $11.62 per hour with
health care benefits of at least$2.26 per hour,or a living wage rate of no less than$13.88 per hour without health care
benefits.
2. Effective January 1, 2019, covered employees must be paid a living wage rate of no less than $11.70 per hour with
health care benefits of at least$2.74 per hour,or a living wage rate of no less than$14.44 per hour without health care
benefits.
3. Effective January 1, 2020, covered employees must be paid a living wage rate of no less than $11.78 per hour with
RFP 2018-153-JC 20
health care benefits of at least$3.22 per hour,or a living wage rate of no less than$15.00 per hour without health care
benefits.
The living wage rate and health care benefits rate may, by Resolution of the City Commission be indexed annually for inflation
using the Consumer Price Index for all Urban Consumers(CPI-U)Miami/Ft.Lauderdale,issued by the U.S.Department of Labor's
Bureau of Labor Statistics. Notwithstanding the preceding,no annual index shall exceed three percent(3%).The City may also,by
resolution,elect not to index the living wage rate in any particular year,if it determines it would not be fiscally sound to implement
same(in a particular year).
Proposers'failure to comply with this provision shall be deemed a material breach under this proposal,under which the City may,
at its sole option, immediately deem said Proposer as non-responsive, and may further subject Proposer to additional penalties
and fines,as provided in the City's Living Wage Ordinance,as amended. Further information on the Living Wage requirement is
available at http://www.miamibeachfl.qov/city-hall/procurement/procurement-related-ordinance-and-procedures/
SUBMITTAL REQUIREMENT: No additional submittal is required. By virtue of executing this affidavit document,Proposer agrees
to the living wage requirement.Any payroll request made by the City during the contract term shall be completed electronically via
the City's electronic compliance portal,LCP Tracker(LCPTracker.net).
8. Equal Benefits for Employees with Spouses and Employees with Domestic Partners.When awarding competitively solicited
contracts valued at over$100,000 whose contractors maintain 51 or more full time employees on their payrolls during 20 or more
calendar work weeks,the Equal Benefits for Domestic Partners Ordinance 2005-3494 requires certain contractors doing business
with the City of Miami Beach,who are awarded a contract pursuant to competitive proposals,to provide"Equal Benefits"to their
employees with domestic partners, as they provide to employees with spouses. The Ordinance applies to all employees of a
Contractor who work within the City limits of the City of Miami Beach,Florida;and the Contractor's employees located in the United
States, but outside of the City of Miami Beach limits, who are directly performing work on the contract within the City of Miami
Beach.
A. Does your company provide or offer access to any benefits to employees with spouses or to spouses of employees?
YES NO
B. Does your company provide or offer access to any benefits to employees with(same or opposite sex)domestic partners*or to
domestic partners of employees? -
YES NO
C. Please check all benefits that apply to your answers above and list in the "other" section any additional benefits not already
specified.Note:some benefits are provided to employees because they have a spouse or domestic partner, such as bereavement
leave;other benefits are provided directly to the spouse or domestic partner,such as medical insurance.
BENEFIT Firm Provides for Firm Provides for Firm does not
Employees with Employees with Provide Benefit
Spouses Domestic Partners
Health
Sick Leave
Family Medical Leave
Bereavement Leave
' If Proposer cannot offer a benefit to domestic partners because of reasons outside your control, (e.g., there are no insurance
providers in your area willing to offer domestic partner coverage)you may be eligible for Reasonable Measures compliance.To
comply on this basis, you must agree to pay a cash equivalent and submit a completed Reasonable Measures Application
(attached)with all necessary documentation.Your Reasonable Measures Application will be reviewed for consideration by the City
Manager, or his designee.Approval is not guaranteed and the City Manager's decision is final. Further information on the Equal
Benefits requirement is available at http://www.miamibeachfl.gov/city-hall/procurementlprocurement-related-ordinance-and-
procedures/
9. Public Entity Crimes.Section 287.133(2)(a),Florida Statutes,as currently enacted or as amended from time to time,states that a
person or affiliate who has been placed on the convicted vendor list following a conviction for a public entity crime may not submit a
proposal,proposal,or reply on a contract to provide any goods or services to a public entity;may not submit a proposal,proposal,or reply on
a contract with a public entity for the construction or repair of a public building or public work;may not submit proposals,proposals,or replies
on leases of real property to a public entity;may not be awarded or perform work as a contractor,supplier,subcontractor,or consultant
under a contract with any public entity;and may not transact business with any public entity in excess of the threshold amount provided in s.
287.017 for CATEGORY TWO for a period of 36 months following the date of,being placed on the convicted vendor list.
SUBMITTAL REQUIREMENT: No additional submittal is required.By virtue of executing this affidavit document, Proposer agrees
Ites. ,: 4 ..
RFP 2018-153-JC 21
with the requirements of Section 287.133,Florida Statutes,and certifies it has not been placed on convicted vendor list.
10. Non-Discrimination.Pursuant to City Ordinance No.2016-3990,the City shall not enter into a contract with a business unless the
business represents that it does not and will not engage in a boycott as defined in Section 2-375(a)of the City Code,including the
blacklisting,divesting from,or otherwise refusing to deal with a person or_entity when such action is based on race,color,national
origin,religion,sex,intersexuality,gender identity,sexual orientation,marital or familial status,age or disability.
SUBMITTAL REQUIREMENT: No additional submittal is required.By virtue of executing this affidavit document,Proposer agrees
it is and shall remain in full compliance with Section 2-375 of the City of Miami Beach City Code.
11. Moratorium on Travel to and the Purchase of Goods or Services from North Carolina and Mississippi. Pursuant to
Resolution 2016-29375, the City of Miami Beach, Florida, prohibits official City travel to the states of North Carolina and
Mississippi,as well as the purchase of goods or services sourced in North Carolina and Mississippi. Proposer shall agree that no
travel shall occur on behalf of the City to North Carolina or Mississippi,nor shall any product or services it provides to the City be
sourced from these states.
SUBMITTAL REQUIREMENT: No additional submittal is required.By virtue of executing this affidavit document,Proposer agrees
it is and shall remain in full compliance with Resolution 2016-29375.
12. Fair Chance Requirement.Pursuant to Section 2-376 of the City Code,the City shall not enter into any contract resulting from a
competitive solicitation, unless the proposer certifies in writing that the business has adopted and employs written policies,
practices,and standards that are consistent with the City's Fair Chance Ordinance,set forth in Article V of Chapter 62 of the City
Code ("Fair Chance Ordinance"), and which, among other things, (i) prohibits City contractors, as an employer, from inquiring
about an applicant's criminal history until the applicant is given a conditional offer of employment; (ii) prohibits advertising of
employment positions with a statement that an individual with a criminal record may not apply for the position, and (iii)prohibits
placing a statement on an employment application that a person with a criminal record may not apply for the position.
SUBMITTAL REQUIREMENT: No additional submittal is required at this time. By virtue of executing this affidavit, Proposer
certifies that it has adopted policies,practices and standards consistent with the City's Fair Chance Ordinance. Proposer agrees to
provide the City with supporting documentation evidencing its compliance upon request. Proposer further agrees that any breach
of the representations made herein shall constitute a material breach of contract, and shall entitle the City to the immediate
termination for cause of the agreement,in addition to any damages that may be available at law and in equity.
13. Acknowledgement of Addendum. After issuance of solicitation,the City may release one or more addendum to the solicitation
which may provide additional information to Proposers or alter solicitation requirements. The City will strive to reach every
Proposer having received solicitation through the City's e-procurement system, PublicPurchase.com. However, Proposers are
solely responsible for assuring they have received any and all addendum issued pursuant to solicitation.This Acknowledgement of
Addendum section certifies that the Proposer has received all addendum released by the City pursuant to this solicitation. Failure
to obtain and acknowledge receipt of all addenda may result in proposal disqualification.
Initial to Confirm Initial to Confirm Initial to Confirm
Receipt Receipt Receipt
Addendum 1 Addendum 6 Addendum 11
Addendum 2 Addendum 7 Addendum 12
Addendum 3 Addendum 8 Addendum 13
Addendum 4 Addendum 9 Addendum 14
Addendum 5 Addendum 10 Addendum 15
If additional confirmation of addendum is required,submit under separate cover.
RFP 2018-153-JC 22
DISCLOSURE AND DISCLAIMER SECTION
The solicitation referenced herein is being furnished to the recipient by the City of Miami Beach(the"City")for the recipient's convenience.
Any action taken by the City in response to Proposals made pursuant to this solicitation,or in making any award,or in failing or refusing to
make any award pursuant to such Proposals,or in cancelling awards,or in withdrawing or cancelling this solicitation,either before or after
issuance of an award,shall be without any liability or obligation on the part of the City.
In its sole discretion,the City may withdraw the solicitation either before or after receiving proposals, may accept or reject proposals, and
may accept proposals which deviate from the solicitation,as it deems appropriate and in its best interest. In its sole discretion,the City may
determine the qualifications and acceptability of any party or parties submitting Proposals in response to this solicitation.
Following submission of a Bid or Proposal, the applicant agrees to deliver such further details, information and assurances, including
financial and disclosure data, relating to the Proposal and the applicant including, without limitation, the applicant's affiliates, officers,
directors,shareholders,partners and employees,as requested by the City in its discretion.
The information contained herein is provided solely for the convenience of prospective Proposers. It is the responsibility of the recipient to
assure itself that information contained herein is accurate and complete.The City does not provide any assurances as to the accuracy of any
information in this solicitation.
Any reliance on these contents,or on any permitted communications with City officials,shall be at the recipient's own risk. Proposers should
rely exclusively on their own investigations,interpretations,and analyses.The solicitation is being provided by the City without any warranty
or representation,express or implied,as to its content,its accuracy,or its completeness.No warranty or representation is made by the City
or its agents that any Proposal conforming to these requirements will be selected for consideration,negotiation,or approval.
The City shall have no obligation or liability with respect to this solicitation,the selection and the award process,or whether any award will be
made.Any recipient of this solicitation who responds hereto fully acknowledges all the provisions of this Disclosure and Disclaimer, is totally
relying on this Disclosure and Disclaimer,and agrees to be bound by the terms hereof.Any Proposals submitted to the City pursuant to this
solicitation are submitted at the sole risk and responsibility of the party submitting such Proposal.
This solicitation is made subject to correction of errors,omissions,or withdrawal from the market without notice. Information is for guidance
only,and does not constitute all or any part of an agreement.
The City and all Proposers will be bound only as, if and when a Proposal (or Proposals), as same may be modified, and the applicable
definitive agreements pertaining thereto, are approved and executed by the parties, and then only pursuant to the terms of the definitive
agreements executed among the parties.Any response to this solicitation may be accepted or rejected by the City for any reason,or for no
reason,without any resultant liability to the City.
The City is governed by the Government-in-the-Sunshine Law,and all Proposals and supporting documents shall be subject to disclosure as
required by such law.-All Proposals shall be submitted in sealed proposal form and shall remain confidential to the extent permitted by
Florida Statutes, until the date and time selected for opening the responses.At that time,all documents received by the City shall become
public records.
Proposers are expected to make all disclosures and declarations as requested in this solicitation.By submission of a Proposal,the Proposer
acknowledges and agrees that the City has the right to make any inquiry or investigation it deems appropriate to substantiate or supplement
information contained in the Proposal,and authorizes the release to the City of any and all information sought in such inquiry or investigation.
Each Proposer certifies that the information contained in the Proposal is true, accurate and complete, to the best of its knowledge,
information,and belief.
Notwithstanding the foregoing or anything contained in the solicitation,all Proposers agree that in the event of a final unappealable judgment
by a court of competent jurisdiction which imposes on the City any liability arising out of this solicitation, or any response thereto, or any
action or inaction by the City with respect thereto,such liability shall be limited to$10,000.00 as agreed-upon and liquidated damages.The
previous sentence, however, shall not be construed to circumvent any of the other provisions of this Disclosure and Disclaimer which
imposes no liability on the City.
In the event of any differences in language between this Disclosure and Disclaimer and the balance of the solicitation,it is understood that
the provisions of this Disclosure and Disclaimer shall always govern.The solicitation and any disputes arising from the solicitation shall be
governed by and construed in accordance with the laws of the State of Florida.
RFP 2018-153-JC 23
PROPOSER CERTIFICATION
I hereby certify that: I, as an authorized agent of the Proposer , am submitting the following information as my firm's
proposal; Proposer agrees to complete and unconditional acceptance of the terms and conditions of this document,
inclusive of this solicitation,all attachments,exhibits and appendices and the contents of any Addenda released hereto,and
the Disclosure and Disclaimer Statement; proposer agrees to be bound to any and all specifications,terms and conditions
contained in the solicitation, and any released Addenda and understand that the following are requirements of this
solicitation and failure to comply will result in disqualification of proposal submitted; Proposer has not divulged, discussed,
or compared the proposal with other Proposals and has not colluded with any other proposer or party to any other-proposal;
proposer acknowledges that all information contained herein is part of the public domain as defined by the State of Florida
Sunshine and Public Records Laws; all responses, data and information contained in this proposal, inclusive of the
Statement of Qualifications Certification,Questionnaire and Requirements Affidavit are true and accurate.
Name of Proposer's Authorized Representative: Title of Proposer's Authorized Representative:
Signature of Proposer's Authorized Representative: Date:
State of FLORIDA ) On this_day of ,20_,personally
appeared before me who
County of ) stated that (s)he is the
of ,a corporation, and that the instrument was signed in behalf of
the said corporation by authority of its board of directors and acknowledged said
instrument to be its voluntary act and deed. Before me:
Notary Public for the State of Florida
My Commission Expires:
RFP 2018-153=JC 24
APPENDIX B
•
•
1-\\ A \ C
" No Bid " Form
2018- 153-JC
WIDE AREA NETWORK (WAN ) AND
INTERNET CONNECTIVITY SERVICES
PROCUREMENT DEPARTMENT
1755 Meridian Avenue, 3rd Floor
Miami Beach, Florida 33139
No :„' i`s rig r t t r fi rer door ' h, l is e receei o�i icdW'O.
°this' ar ,ita eon havde ci ec,not o} upon tQ compel and st bbnntt-
the affac9hed S atement of o.Bid«t' The St tp .ent of io Brd`' prouder
the it r in natror o 'hov & improve fhe sc?Ircifdti on process,.
;12,Fla rlu e'o su.brh a ”State n ®f g o „ kay r ult tr r crtbei g,°notified m •
of future 0i1 1 a ions fir ,. ta. °te
RFP 2018-153-JC 25
Statement of No Bid
WE HAVE ELECTED NOT TO SUBMIT A PROPOSAL AT THIS TIME FOR
REASON(S) CHECKED AND/OR INDICATED BELOW: ,
Workload does not allow us to proposal
Insufficient time to respond
_Specifications unclear or too restrictive
_Unable to meet specifications
Unable to meet service requirements
Unable to meet insurance requirements
_Do not offer this product/service
_OTHER. (Please specify)
We do_do not_want to be retained on your mailing list for future proposals
of this type product and/or service.
Signature:
Title:
Legal Company Name:
Note: Failure to respond, either by submitting a proposal or this completed form,
may result in your company being removed from our vendors list.
PLEASE RETURN TO:
CITY OF MIAMI BEACH
PROCUREMENT DEPARTMENT
ATTN: Jason Crouch
RFP#2018-153-JC
1755 MERIDIAN AVENUE, 3rd FLOOR
MIAMI BEACH, FL 33139
RFP 2018-153-JC 26
APPENDIX C
./‘
/
\\/
Minimum Requirements
& Specifications
2018- 153-JC
WIDE AREA NETWORK (WAN) AND
CONNECTIVITY SERVICES
PROCUREMENT DEPARTMENT
1755 Meridian Avenue, 3rd Floor
Miami Beach, Florida 33139
RFP 2018-153-JC 27
Cl. Intentionally Omitted.
C2. Statement of Work Required.
Wide Area Network ("WAN") is to be understood as a telecommunications network, utilized for the purposes of connecting
computers, that spans a wide geographical area. The City's Wide Area Network ("WAN") is comprised of approximately
twenty-five (25) sites in an area of approximately 7 square miles. The City's Information Technology Department (IT) is
seeking WAN network services that will allow the successful and reliable'transmission of information in different electronic
forms to/from all of its locations listed herein, providing an integrated approach with respect to hardware, services and
support. Bandwidth requirements may vary by location. Proposers must provide the necessary security within their network
and all interfaces to external components, customer or otherwise, that will ensure the City is protected and that the
proposed services eliminate inherent security concerns. Additionally, VOIP convergence is a technology that is currently
deployed throughout all City facilities.The proposed WAN services solution must be able to support VOIP technology.
The City currently has twenty-two(22) 100MB circuits and three(3) 1GB circuits.
C3.Specifications
Contractor is solely responsible for ensuring that all proposed services are in unquestioned compliance with federal, state,
regional and local governing bodies, which regulate the proposed WAN network services, be it in their delivery, operation,
pricing and/or taxation. Contractor must also be in compliance with all industry accepted and practiced standards applicable
to the proposed WAN network services.
Contractor full and successful performance of work under this RFP, must include but not be limited to:
1. •Provide the survey, design, procurement, construction, installation, configuration and implementation of the WAN
network to provide the requested network services herein.
2. Contractor shall provide the configuration which includes obtaining all permits, zoning requests, and inspections
required by law,statute, or ordinance.
3. The Contractor shall work with City IT staff to design and implement bandwidth shaping policies using industry-
standard Quality of Service(QOS)protocol in combination with other available technologies.
4. Network designs should provide redundancy in connectivity and/or other features for improved reliability and fault
tolerance.
5. Conduct a quarterly network services review and optimization, including evaluation of usage patterns.
6. Provide a toll free, 24-hour available reporting and response service.
7. Provide overall availability of the Wide Area Network Connections Services provided should be equal to or greater
than 99.99%excluding outages caused by severe acts of nature,such as hurricanes, tornadoes, etc.
8. Contractor must offer contingency/disaster recovery plans and procedures for the existing network and possible
enhancements for any awarded services. The City requires all Contractors to present a formal copy of its network
contingency/disaster recovery plan in their proposal response to this RFP.
9. Maintain a detailed project plan and timeline that includes and details all tasks required to ensure a seamless and
successful turnkey network conversion from the incumbent's services to the selected Contractor's services.
10. The proposed solution must support changes in the network infrastructure; especially, with regard to the
reallocation of servers, addition of new sites and modification of bandwidth at each site as estimated in Appendix A.
11. Provide the City with diversity details for circuits taken on/off island and between central offices, as well as
proposed construction paths to areas not currently in service.
C4. Delivery and Installation
1. Proposed network services must be completely provided and installed by the successful Contractor.
2. Contractor must specify time required for complete network services conversion, testing and acceptance.
Contractor must furnish the City with a conversion date in days from the notification of being awarded pursuant to
RFP 2018-153-JC
28
this RFP.
C5.Security
1. Contractor must maintain robust policies and procedures to prevent disruption of business and to ensure a secure
network operating environment according to industry best practices.
C6. Project Implementation
The Successful Proposer shall provide a Project Manager whose responsibilities will include, but not be limited to:
1. Being a single point of contact regarding project issues; effecting the necessary coordination among the
Successful Proposer(s), any sub-contractor used by the Successful Proposer(s), other suppliers, and the City.
2. Participating in monthly status meetings, providing written minutes of those meetings to appropriate City
representatives if necessary.
3. Providing status reports, as required, to the City about project status, escalation issues, costs, and schedule
issues.
C7. Management of the City Network
The City currently manages its existing wide area network and plans to continue this practice. It is not the purpose of this
RFP to request Network Management Services.
C8. Equipment Installation
Contractor is responsible for all activities necessary for the successful implementation of each site. Additionally, the
Contractor is responsible for the removal and disposal of all shipping and packing materials.
C9. Disposal of Old Equipment
The Contractor and the City will determine the details of the removal and disposal of all excess equipment, racks, and
associated equipment,which is not reused in the new installation.
C10.Help Desk Feedback
The Contractor shall provide at least a 24-hour advanced notice of any planned network service interruption. Additionally,
the Contractor will provide notification to the City of any unplanned outages as they occur.
C12.Security
The Proposers are encouraged, at minimum, to present information as to how they effectively address network security
including fraud screening/protection and its application in the proposed network services. This should be further detailed in
the RFP proposal response, pursuant to Tab 3 of Section 0300. Specific issues include:
1. Proposer procedures for assessment of Proposer network risk.
2. Network policies and procedures to minimize and prevent unauthorized network access, misuse, degradation, and
loss of information assets and critical operations. r
3. Recovery procedures in the event network security procedures are breached.
4. Proposer liability in the event of network security breaches.
C13. Contingency Requirements
The Proposer must, at minimum, present information as to how they effectively address contingency and disaster planning
and recovery procedures as it-pertains to the City. This should be further detailed in the RFP proposal response, pursuant to
Tab 3 of Section 0300. Specific issues include:
1. Network performance, service degradation and utilization monitoring and reporting.
RFP 2018-153-JC 29
2. Bandwidth capacities between sites of both the City and the vendor.
3. Outage identification, notifications and recovery procedures.
4. Degraded level of service alternatives.
5. Network utilization.
6. Alternate Routing including alternatives in the event Proposer network suffers a total outage.
7. Proposer Network Build-out schedules.
C14.Transmission Requirements
Contractor's network(s) must maintain compliance with all applicable industry standards and have the capability for
unquestioned transparent interfacing with any and all hardware and software components that comprise the City's network.
C15.Proposed Service Limitations
Proposer must provide accurate information as to what services can be dynamically allocated or shared on one facility. This
should be further detailed in the RFP proposal response, pursuant to Tab 3 of Section 0300.
C16. Proposer Service Requirements
Proposer must attach a copy of the proposed service and maintenance policies and procedures to which the Proposer will
adhere during the length of the agreement. This should be further detailed in the RFP proposal response, pursuant to Tab 3
of Section 0300.
The City requires the following levels of major account support in the following primary areas:
1. Network conversion - this entails a thorough and detailed plan within a definite timeline to convert the services
from the present provider to the selected Proposer without any disruption and/or negative impact on the City's
operations.
2. Operational support — proactive and dynamic support of the short and long-term critical operation and
maintenance of the Proposer provided network and services. This includes network services planning,engineering,
design, implementation, servicing and maintenance utilizing ongoing monitoring techniques that will diagnose
problems and allow for circumstance sensitive recovery procedures acceptable to the City.
3. Regulatory support - provide ongoing assessment and information on regulatory trends and changes as
determined by international, national, regional, state, municipal and local WAN sector governing bodies and their
potential direct/indirect impact on the quality,availability and costs of present and future services.
4. Technological support - provide ongoing assessment and information on technological trends that support the
Proposer's present network platform and the impact on the evolution of the same.
5. Billing Support— provide ongoing support for bill review of all pricing, discounts inventory and billing information.
Any discrepancies not consistent with the contract must be documented and credited retroactive to installation or
appropriate date within sixty(60) days.
C17. Response Time and Service Hours
1. Contractor must provide around-the-clock service, 24 hours per day/7 days a week/365 days per year, including
City weekend and holiday schedules and provide necessary service procedures and qualified personnel available
throughout the year in support of the City's network.
2. Proposer must furnish alternative traffic routing in the event of a network facility and/or network component-failure.
3. The Contractor's minimum acceptable response time to City disruptions and/or requests is as follows:
RFP 2018-153-JC 30
Priority Definition Response Completion
Critical A problem that affects any site's entire network(e.g.an entire campus without network Within 30 Within 5
access,intermittent network drops sufficient to cause time-outs in general applications,or minutes hours
reduction in network performance resulting in inability to achieve a minimum of 90%of
stated bandwidth,or error rate or dropped packet/frame rate of 2%or higher).
High A problem that affects any site's entire network(e.g.an entire campus without network Within 3 Within 1
access,intermittent network drops sufficient to cause time-outs in general applications,or hours business
reduction in network performance resulting in inability to achieve a minimum of 75%of day
stated bandwidth,or error rate or dropped packet/frame rate of 2%or higher).
Medium A general service request or problem with a workaround sufficient to maintain service Within 8 Within 2
to the school until the problem can be resolved(e.g.permanent repair/replacement of hours business
bad piece of equipment for which the customer can provide temporary replacement). days
Low A service request that does not require immediate attention or involves long-range Within 3 Plan defined
planning(e.g.planned equipment swap-out). business within 10
days business
days
4. The City requires public safety response time, diagnosis and resolution at all of its campus locations. This requires
a problem resolution commencement no later than one (1) hour following receipt of a notification, automated or
otherwise that an outage of service has occurred.
C18. Network Service Meetings
Management-level service representatives must be available for monthly scheduled network services maintenance
meetings with City's representatives, capable of making policy and procedural decisions, and supporting these decisions
throughout City's area of service support.
C19. Performance Guarantee
Proposer must guarantee all network services meet or exceed the following:
1. The provider will guarantee the overall availability of the wide area network to be equal or greater than 99.99%, or
at the City's option, be replaced at no charge to the City. There will be no removal charge on network services
removed because of non-performance.
2. Proposer must provide network services configuration and contingency plan that will support a "no downtime"
scenario.
3. City will be reimbursed for the time network services are out of service to the impact on the City's operations. This
can be accomplished in the form of billing credits.
4. Proposer will present proposed network services percentage uptime for the most recent eighteen (18) months.
5. Successful Proposer must notify the City by telephone or fax of any problems, present or foreseen in the network
and present alternatives to not disrupt City operations. Successful Proposer must identify and present problem
resolution and escalation procedures.
C20.Trouble Reporting
Proposer must provide the City access to a 24-hour trouble reporting location, including an after-hours toll-free helpline for
any questions the City may have. A toll-free helpline must be available to provide emergency operating instructions on
RFP 2018-153-JC 31
difficulties and advice for corrective action to the failure in question, 24 hours a day,7 days a week,365 days a year.
C21.Preventive Maintenance
Maintenance and service including regularly scheduled non-disruptive preventative maintenance work must be performed
by the Contractor's designated service representatives only. The City must be advised with 24-hour advance notice of any
network services maintenance activity which will require downtime of network facilities and/or services. Contractor and City
will mutually determine when the desired maintenance window will occur.
C22.Personnel Review
The City may require changes of Contractor's account representatives deemed to be in the best interest of City services.
City reserves•the right to review the qualification, experience and personal demeanor of service representatives as a whole
or individually, performing services, and to reject any individual who, in the opinion of the City, is unsuitable for performance
of services at the City's facilities.
C23.Single Point of Contact for Account
Contractor must provide a single interface point for the coordination of this major account. Proposer must provide
warranted resources in the area of sales, engineering, technical support, network services maintenance, operations,
regulatory support and overall network services administration.
C24.Affirmation of Service Department Qualifications
Contractor's service and maintenance support organization must have the necessary and warranted resources, including
certified and trained technicians to support the proposed services. Proposer may have to provide the necessary
background data for personnel scheduled to work in the Miami Beach Police facilities to obtain authorization to work on the
premises.
C25. Network Services Documentation
The following documentation must be update regularly, and provided to the City upon request at no additional cost:
a) End-user guides for proposed services.
b) Technical guides and manuals for proposed services.
c) Complete technical service data including detailed troubleshooting guides, schematic diagrams, and parts lists as
the network services was actually installed.
C26. Service History Reports.
Contractor is responsible for maintaining a record of all service, repair, and maintenance activities for the services provided
and will provide City this information upon request. In addition, to internal systems that maintain trouble reports and
resolution information, Contractor must maintain trouble logs onsite that minimally detail the date and time of the event,
technician dispatched, when dispatched, when arrived onsite, diagnosis of problem, resolution and time when network
services were restored. Service histories must be reviewed by Contractor as frequent as necessary, minimally monthly, to
ensure a proactive approach that will avoid potential future problems and serve as a tool to enact preventive and corrective
measures.
C27. Monthly Network Services Reports
Contractor must be able to provide on-demand network service reports, at a minimum,that detail the following:
1. Network downtime.
2. Grade of service.
3. Network performance.
4. Bandwidth utilization
5. Traffic studies/analysis.
RFP 2018-153-JC 32
6. Network problems/diagnosis/resolution.
7. Trouble clearing response time.
C28.Service Management Reports
Contractor must provide a monthly statistically driven service management report, as required in a format to be mutually
agreed upon. Information must include service call history, call completions by date and locations, response time, on-site
repair time, network services uptime, customer satisfaction management surveys, etc. Contractor must provide sample
reports.
C29. Network Services
The network services proposed must meet or exceed the RFP specifications with regard to convenience, economy of use,
efficiency, security, reliability, safety, performance and quality, particularly as these factors affect the result. Proposer must
supply detailed specifications sheets for the specified network services. Alternate offers are to be supported by literature or
a statement describing the network services differences, so that full consideration can be given to each of the options, and
identified within TAB 3 herein.
Bid network services offered and installation of the same must meet all Federal, State, regional and local laws, ordinances,
regulations and safety requirements. All Proposers are responsible for all applicable taxes, franchise fees and any and all
applicable surcharge placed 'on the proposed network services by respective governing bodies at all levels. Bid prices will
include all the above referenced costs.
C30.Acceptance
Acceptance will,be defined for the bid as conversion to the proposed network services, performance of all standard
diagnostic tests to insure specified performance and stable operation of all network services as specified, proposed and
accepted. The City and selected Proposer will mutually define and develop acceptance criteria for specific proposed
Systems/Services/Solutions that, at a minimum, meet industry accepted standards in support of City specified, desire, and
contracted for functionality.
Please describe your pre- and post-conversion testing policies and procedures and descriptive timeline for acceptance.
Indicate estimated time to complete acceptance as defined above.
C31. Local Access Charges
Proposer must explicitly agree to pass-through directly to the City, any reduction in local access charges as any such rate
reduction is available.
C32.Service Level Agreements
Proposers must explicitly identify the terms and conditions of the service level agreement appropriate for each service
Proposer will provide, including the metrics to be used,the service level(s)to be provided, and the recourse available to the
City when the service level is not achieved and/or sustained/maintained.
C33.Technology Changes/Business Downturn
The City requires both Technology and Business Downturn provisions.
C34.Technology Change
The parties acknowledge that technological advancement and innovation, as well as federal and state regulatory and
legislative actions, may introduce new competitive alternatives into the WAN marketplace, which may affect the continued
competitiveness of the Agreement between the Proposer and the City. Accordingly, the parties agree to meet on or about
the first anniversary of the City initial service date, or at such other time(s) as the City deems necessary, but not more than
once in any rolling 12-month period, to discuss such competitive service alternatives and other technological or marketplace
RFP 201 8-1 53JC 3s
developments or to compare similarly situated customer tariffs. The City will cooperate in efforts to develop a mutually
agreeable alternative Proposal that will satisfy the concerns of both parties and comply with all applicable legal and
regulatory requirements. By way of example and not limitation, such alternative Proposals may include changes in rates,
nonrecurring charges, revenue and/or volume commitments, discounts, the multi-year service period and other provisions.
If the parties reach mutual agreement on an alternative,the Proposer will prepare and file any necessary tariff revisions, and
or the parties will sign a contractual amendment to implement any mutually agreeable alternative Proposal, subject to all.
applicable legal and regulatory requirements. In the event no mutual agreement is reached, the City may terminate this
agreement upon thirty(30)days' notice to the other party.
C35.Pricing
Pricing shall be presented as an all-inclusive flat monthly rate per site for each service tier, as identified in Appendix E, with
no additional design, installation,engineering, or service fees.All future sites added to the network will be at the service rate
provided in Appendix E,with no additional costs accepted.
C36.WAN Facilities Locations
*(all sites except NAP are located within the City of Miami Beach limits)
Normandy City Hall 962 Normandy Dr
NAP 50 NE 9th, Miami, FL
EOC 2300 Pine Tree Dr
Police Dept HQ 1100 Washington Ave
Transportation 1688 Meridian Ave
North Shore Youth Center 501 72nd St
Normandy Golf Course
Clubhouse 2401 Biarritz Dr
Fire Station 3 ; 5301 Collins Ave
Fire Station 4 6880 Indian Creek Di-
Scott
rScott Rakow Youth Center 2700 Sheridan Ave
42nd ST Garage 400 42nd St
Marine Patrol 1790 Sunset Harbour Dr
Miami Beach Golf Course 2301 Alton Rd
Property Management 1833 Bay Rd
Fire Police Pension 1691 Michigan Ave
RFP 2018-153-JC 34
17th ST Parking 600 17th St
Homeless Outreach 555 17thSt
City Hall 1700 Convention Center Dr
Flamingo Park 1245 Michigan Ave
Fire Station"1 1051 Jefferson Ave
Art Deco Welcome Center 1001 Ocean Dr
South Pointe Park 1 Washington Ave
'Police Internal Affairs 225:Washington Ave • r`
Court Liaison1351 NW 12th St'
• Fleet Management; • .140"Mac Arthur Causeway
Balance of Page Intentionally Left Blank
RFP 2018-153-JC 35
APPENDIX D
•
•A (AA
•
Specicil Conditions
2018- 153-JC
WIDE AREA NETWORK (WAN )
'AND INTERNET CONNECTIVITY SERVICES
PROCUREMENT DEPARTMENT
1755 Meridian Avenue, 3rd Floor
•
Miami Beach, Florida 33139
•
RFP 2018-153-JC 36
1. TERM OF CONTRACT. The Contract 'shall commence upon the date of notice of award and
shall be effective for three(3)years.
2. OPTIONS TO RENEW. The City, through its City Manager, will have the option to extend for
two(2)additional one(1)year periods, subject to the availability of fund for succeeding fiscal year.
3. PRICES SHALL BE FIXED AND FIRM. All prices quoted in the awardee's bid submittal shall
remain firm and fixed, unless amended in writing by the City.
3.1. COST ESCALATION. Price must be held firm during the initial term of the agreement. During
the renewal term, the City may consider prices increases not to increase the applicable Bureau of
Labor Statistics (www.bls.cov) CPI-U index or 3%, whichever is less. The City may also consider
increases based on mandated Living Wage increases. In considering cost escalation due to Living
Wage increases, the City will only consider the direct costs related to Living Wage increases,
exclusive of overhead, profit or any other related cost.
4. DEFICIENCIES IN WORK TO BE CORRECTED BY VENDOR. The vendor shall promptly
correct all apparent and latent deficiencies and/or defects in work, and or any work that fails to
conform to the contract documents regardless of project completions status. All corrections shall
be made within fifteen (15) calendar days after such rejected defects, deficiencies and/or non-
conformances are verbally reported to the vendor by the City,who may confirm such verbal reports
in writing. The vendor shall bear all costs of correcting such rejected work.
5. FURNISH AND INSTALL REQUIREMENTS. The specifications and or statement of work
contained within the solicitation will describe the various function and classes of work required as
necessary for completion of any project. Any omission of inherent technical functions or classes of
work within the specification and/or statement of work shall not relieve the bidder from furnishing,
installing or performing such work where required to the satisfactory completion of the project.
6. LICENSES, PERMITS AND FEES. The vendor shall obtain and pay for all licenses, permits
and inspection fees required for these projects; and shall comply with all laws, ordinances,
regulations and building code requirements applicable to the work contemplated herein. Damages,
penalties and or fines imposed on the City or vendor for failure to obtain required licenses, permits,
shall be borne by the bidder.
8. SUBCONTRACTING. The contractor shall not enter into subcontracts for any of the wok
described herein, unless authorized in advance by the City. Strict adherence to this condition is
required.
9. WORKMANSHIP AND MATERIALS.All parts installed and materials used in performance of
this contract shall be new and unused (of current design or manufacture). Salvage materials will
not be allowed without the express consent of the City. All materials and workmanship shall be of
the highest quality and shall conform to all applicable Building Codes, so as to ensure safe and
functional operation.The City shall be the sole judge as to parts and workmanship.
10. DAMAGES TO PUBLIC/PRIVATE PROPERTY. The bidder shall carry out the work with such
care and methods as not to result in damage to public or private property adjacent to the work.
Should any public or private property be damaged or destroyed, the bidder, at his/her expense,
shall repair or make restoration as is practical and acceptable to the City and/or owners of
destroyed or damaged property promptly within a reasonable length of time. (Not to exceed one
month from date damage was done).
RFP 2018-153-JC 37
11. SAFETY MEASURES. Contractor shall take all.necessary precautions for the safety of
employees, and shall erect and properly maintain at all times all necessary safeguards for the
protection of the employees and the public. Danger signs warning against hazards created by
his/her operation and work in progress must be posted.
All employees of contractor shall be expected to wear safety glasses, appropriate clothing and
hearing protection when and wherever applicable. The contractor shall use only equipment that is
fully operational and in safe operating order. Contractor shall be especially careful when servicing
property when pedestrians and/or vehicles are in close proximity—work shall cease until it is safe
to proceed.
•
12. POOL'OF PRE-QUALIFIED CONTRACTORS FOR ADDITIONAL SERVICES. The City may,
at its sole discretion, establish a pool of qualified WAN contractor(s), from the list of responsive
and/or awarded contractors, from which future improvement and/or additional projects may be
solicited.
Balance of Page Intentionally Left Blank
•
•
RFP 2018-153-JC 38
APPENDIX E
D ,,,- ,, , Li:fiN 1 ___,,, / -, k' in , -
\/
D
Cost Proposal Form
2018- 153-JC
WIDE AREA NETWORK (WAN) AND
INTERNET CONNECTIVITY SERVICES
•
PROCUREMENT DEPARTMENT
1755 Meridian Avenue, 3rd Floor
Miami Beach, Florida 33139
1
RFP 2018-153-JC 39
APPENDIX E (GROUP 1)
COST PROPOSAL FORM
Failure to submit,Cost Proposal Form,in its entirety and fully executed by the deadline established for the
receipt of proposals will result in proposal being deemed non-responsive and being rejected.
Bidder affirms that the prices stated on the cost proposal form below represents the entire cost of the items in
full accordance with the requirements of this RFP, inclusive of its terms, conditions, specifications and other
requirements stated herein, and that no claim will be made on account of any increase in wage scales,
material prices, delivery delays, taxes, insurance, cost indexes or any other unless a cost escalation provision
is allowed herein and has been exercised by the City Manager in advance. The Cost Proposal Form shall be
completed mechanically or, if manually, in ink. Cost Proposal Form completed in pencil shall be deemed
non-responsive.All corrections on the Cost Proposal Form shall be initialed.
Group 1: Internet Connectivity
Total
Item Description Quantity U I M Unit Cost (Quantity_X Unit_cost)
10 MegaBits per second
Al (include port fee) 5 Each $ $
50 MegaBits per second
A2 (include port fee) 1 Each $ $
100 MegaBits per second
A3 (include port fee) 5 Each $ $
500 MegaBits per second
A4 (include port fee) 1 Each $ $
1 Gigabit per second
A5 (include port fee) 5 Each $ $
10 Gigabits per second
A6 (include port fee) 1 Each $ $
40 Gigabits per second
A7 (include port fee) 1 Each $ $
1GROUP 1 TOTAL
1Basis for allocation of cost points.
`Failure to submit Cost Proposal Form, in its entirety and fully executed, by the deadline established for the
receipt of proposals will result in Proposal being deemed non-responsive and being rejected.
Bidder's Affirmation
Company:
Authorized Representative:
Address:
Telephone:
Email:
Authorized Representative's Signature:
i
RFP 2018-153-JC 40
APPENDIX E (GROUP 2)
COST PROPOSAL FORM
Failure to submit,Cost Proposal Form,in its entirety and fully executed by the deadline established for the
receipt of proposals will result in proposal being deemed non-responsive and being rejected.
Bidder affirms that the prices stated on the cost proposal form below represents the entire cost of the items in
full accordance with the requirements of this RFP, inclusive of its terms, conditions, specifications and other
requirements stated herein, and that no claim will be made on account of any increase in wage scales,
material prices, delivery delays, taxes, insurance, cost indexes or any other unless a cost escalation provision
is allowed herein and has been exercised by the City Manager in advance. The Cost Proposal Form shall be
completed mechanically or, if manually, in ink. Cost Proposal Form completed in pencil shall be deemed
non-responsive.All corrections on the Cost Proposal Form shall be initialed.
Group 2:Wide Area Network AN Connectivit
Total
Item Description Quantity U I M Unit Cost (Quantity_X_Unit_Cost)
10 MegaBits per second
B1 (include port fee) 1 Each $ $
50 MegaBits per second
B2 (include port fee) 1 Each $ $
100 MegaBits per second
B3 (include port fee) 22 Each $ $
500 MegaBits per second
B4 (include port fee) 1 Each $ $
1 Gigabit per second
B5 (include port fee) 3 Each $ $
10 Gigabits per second
B6 (include port fee) 1 Each $ $
40 Gigabits per second
B7 (include port fee) 1 Each $ $
.. . _ — - - - IGROUP 2 TOTAL $
1Basis for allocation of cost points.
*Failure to submit'Cost Proposal Form, in its entirety and fully executed, by the deadline established for the
receipt of proposals will result in Proposal bein' deemed non-responsive and bein• re'ected.
Bidder's Affirmation
Company:
Authorized Representative:
Address:
Telephone:
Email:
Authorized Representative's Signature:
RFP 2018-153-JC 41
._,
APPENDIX F
•
. .
\ .,- . .
,
7 \ \ ' / ' t F, A,
----:''
. ,
1 igl -D t t :--
, .
Li \ : ks, ,i ' , '1 •
. .
Insurance Requirements
. 2018- 153-JC
WIDE AREA NETWORK (WAN) AND
INTERNET CONNECTIVITY SERVICES
PROCUREMENT DEPARTMENT
. . 1755 Meridian Avenue, 3rd Floor
Miami Beach, Florida 33139
)
RFP 2018-153-JC 42
ft\A I ANA' E, H
INSURANCE REQUIREMENTS
This document sets forth the minimum levels of insurance that the contractor is required to
maintain throughout the term of the contract and any renewal periods.
XXX 1. Workers'Compensation and Employer's Liability per the Statutory limits of the state of Florida.
XXX 2. Comprehensive General Liability (occurrence form), limits of liability $ 1,000,000.00 per occurrence for
bodily injury property damage to include Premises/ Operations; Products, Completed Operations and
Contractual Liability. Contractual Liability and Contractual Indemnity (Hold harmless endorsement
exactly as written in"insurance requirements"of specifications).
XXX 3. Automobile Liability-$1,000,000 each occurrence-owned/non-owned/hired automobiles included.
4. Excess Liability-$ .00 per occurrence to follow the primary coverages.
XXX 5. The City must be named as and additional insured on the liability policies; and it must be stated on the
certificate.
6. Other Insurance as indicated:
_Builders Risk completed value $ .00
Liquor Liability $ .00
_Fire Legal Liability $ .00
Protection and Indemnity $ .00
Employee Dishonesty Bond $ .00
Other $ .00
XXX 7. Thirty (30)days written cancellation notice required.
XXX 8. Best's guide rating B+:VI or better, latest edition.
XXX 9. The certificate must state the proposal number and title
The City of Miami Beach is self-insured. Any and all claim payments made from self-insurance are subject
to the limits and provisions of Florida Statute 768.28, the Florida Constitution, and any other applicable
Statutes.
RFP 2018-153-JC 43
ATTACHMENT C
CONSULTANTS RESPONSE TO THE (RFP)
MIAMIBEACH
AT&T Response to City of Miami Beach's RFP for
Wide Area Network ("WAN") and Internet
Connectivity Services
01W1.4 0.0.11 117%iik
AT&T Business
41111, 13450 W Sunrise Blvd Phone:813-504-0731
AT&T Business Sunrise,FL 33323,USA dilbert@att.com
� www.att.com
June 29, 2018
Mr.Jason Crouch, Procurement Contracting Officer
City of Miami Beach
1755 Meridian Avenue,Third Floor •
Miami Beach, FL 33139
Dear Mr. Crouch,
Thank you for the opportunity to respond to City of Miami Beach's Request for Proposals (RFP-
2018-153-JC)for Wide Area Network(WAN) and Internet Connectivity Services.AT&T is pleased
to provide a response to the City of Miami Beach's Request for Wide Area Network and Internet
Services that fully supports the City's strategic objective to provide effective and efficient
government while delivering high-quality, effective services to customers in a timely and cost-
effective manner.
Our proposed solutions,comprised of AT&T Switched Ethernet(ASE) and AT&T Switched
Ethernet on Demand (ASE NoD) for the Wide Area Network and AT&T Dedicated Internet(ADI)
with optional Distributed Denial of Service (DDoS) Mitigation Service for Internet,offered in this
proposal are unparalleled in their robustness, reliability, scalability, and security as well as in
their fit for the requirements stated in RFP 2018-153-1C.We also provide a roadmap to the
future so that transition and migration to newer technologies can take place at your own pace.
Our proposed solution offers you
• Outstanding network reliability and performance
• Improved operational efficiencies with a cost-effective, reliable network solution
• Expertise from an experienced account team backed by the resources of one of the
world's largest communication companies
• Internet Access from a Corporation recognized in the Gartner Magic Quadrant for
Network Services,Global
In 2017,AT&T received#1 ranking by FORTUNE magazine as the"Most Admired
Telecommunications Company" in the world. Our strong ranking as#37 among the World's Top
50 Most Admired Companies(and the only telecom company on the Top 50!) is also something
of which we are very proud.AT&T ranked first in key areas including innovation,financial
soundness and quality of products/services.We know what it took to earn that ranking and we
continue to focus our efforts on ways to improve the customer experience.
AT&T has a record of commitment to the success of City of Miami Beach and is dedicated to
continuing to serve its telecommunications needs in a manner that meets and exceeds all of its
changing business needs while satisfying its current requirements. We are confident in the
strength of the solutions offered in this proposal and in our capabilities to support them
effectively.We look forward to continuing our long standing relationship with the City of Miami
Beach and working together to make this project a success.
Sincerely,
Daphne Dilbert
Client Solutions Executive II
Page iii
MAMBEACH
Connecting Your World
AT&T Response to City of Miami Beach's RFP for Wide Area Network("WAN")
and Internet Connectivity Services
June 29, 2018
Daphne Dilbert
AT&T
Client Solutions Executive
13450 W Sunrise Blvd
Sunrise,FL 33323,USA
Phone:813-504-0731
dilbert@att.com 4ime.
AT&T Business
•
•
•
Proposal Validity Period—The information and pricing contained in this proposal is valid for a period of thirty(30)days from the date written on the proposal cover page unless rescinded or
extended In writing by AT&T.Proposal Pricing—Pricing proposed herein is based upon the specific product/service mix and locations outlined in this proposal,and is subject to the proposed
terms and conditions of AT&T unless otherwise stated herein.Any changes or variations in AT&T proposed terms and conditions and the products,length of term,services,locations,and/or
design described herein may result In different pricing.Copyright Notice and Statement of Confidentiality—®2018 AT&T Intellectual Property.All rights reserved.AT&T,the Globe logo and
other marks are trademarks and service marks of AT&T Intellectual Property.All other marks are the property of their respective owners.The information contained herein is not an offer,
commitment,representation or warranty by AT&T and is subject to change.The contents of this document are proprietary and confidential and may not be copied,disclose or used,in whole
or In part,without the express written permission of AT&T,except to the extent required by law and Insofar as Is reasonably necessary in order to review and evaluate the information
contained herein.
MIAMI B EAC H AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
Table of Contents
Executive Summary 2
RFP Response 6
SECTION 0200 INSTRUCTIONS TO RESPONDENTS&GENERAL CONDITIONS 7
SECTION 0300 PROPOSAL SUBMITTAL INSTRUCTIONS AND FORMAT 31
SECTION 0400 PROPOSAL EVALUATION 76
APPENDIX A 79
APPENDIX B 96
APPENDIX C 98
APPENDIX D 158
APPENDIX E 163
APPENDIX F 169
AT&T Attachments 173
Attachment A 173
Attachment B 174
AI/
1-1
Page Pa
June 25,2018 g `
AT&T Proprietary:The information contained herein is for use AT&T Business
by authorized persons only and is not for general distribution. "'
MIAMI B EAC H AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
Note: Notwithstanding anything contained in this RFP to the contrary,AT&T Corp.,on
behalf of itself and its service-providing affiliates, ("AT&T")submits this RFP response
(the "Response") subject to the provisions of this Response and the terms and
conditions contained in the attached AT&T Master Unified Agreement(the"Unified
Agreement"), corresponding Pricing Schedule(s)and any associated transaction-specific
documents to be entered into between the City of Miami Beach (the "City" or
"Customer" ) and AT&T(collectively the "Proposed Contract Documents"), copies of
which are attached to this Response. Pricing set forth in the Response assumes the use
of the Proposed Contract Documents as the fundamental contractual document
between the parties. In that regard, please note that AT&T takes a general exception to
the terms and conditions contained within or referenced to in this RFP document.This
exception is taken regardless of whether AT&T has specifically referenced the Proposed
Contract Documents in response to any individual provision in the RFP.
While submission of this proposal does not obligate either party to enter a contract of
any kind, upon being selected as your vendor under this RFP,AT&T will work
cooperatively to negotiate provisions required for compliance with the RFP as
responded to by AT&T.The pricing submitted in the Response assumes the use of the
Proposed Contract Documents as part of any final, negotiated contract. Additionally,
any Customer purchase orders issued for services as provided under this RFP must
clearly provide that the purchase is made via the mutually agreed contract and not
subject to the preprinted terms of that purchase order form.
Any third-party software used with the Services (as defined in the Proposed Contract
Documents) will be governed by the written terms and conditions of the third-party
software supplier's software license documentation applicable to such software.Title to
software remains with AT&T or its supplier. Customer as the licensee will be bound to all
such terms and conditions, and they shall take precedence over any agreement
between the parties as relating to such software.
AT&T respectfully requests that information in this document be held confidential by
the Customer, to the extent allowed under applicable law.
ARRA Disclaimer:To the extent any portion of this project may be funded in whole or in
1, part with grants, loans or payments made pursuant to the American Recovery and
01,
Reinvestment Act of 2009 ("ARRA"),AT&T and the Customer will need to reach mutual
agreement on AT&T's participation.
Page 1
lune 29,2018 L�
AT&T Proprietary:The information contained herein is for use AT&T Business
by authorized persons only and is not for general distribution.
MIAMI BEACH AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
Executive Summary
The landscape for local government has changed in the past several years.To remain
competitive, organizations like City of Miami Beach are scrutinizing their organization
models and looking at new ways to realign their practices with evolving technologies.
This process requires rethinking traditional processes as well as identifying and
integrating new organizational and operational models.
City of Miami Beach must have an infrastructure in place that will support its operations
effectively.You want a provider that can help you by building a network platform to
support these objectives:
• Improve the performance of your data and network services
• Improve your operational efficiency
• Reduce your operational risk
We understand your organization's challenges and the technologies that drive your
business.As a result,we've devised a solution and responded to your RFP with details
about each of the services needed to support your business. Our solution includes
services that can help enable you to upgrade your technology and gain additional
efficiencies, which can help streamline your communications.
Solution
Our solution for City of Miami Beach is a good value and a smart investment.This is
because we designed it based on your needs now—and so that you can easily add other
services when you're ready.AT&T is responding to Wide Area Network and Internet
requirements.
To address the Wide Area Network(WAN)Service we propose AT&T Switched Ethernet
Classic,which City of Miami Beach has today, and is built on a carrier-grade
Multiprotocol Label Switching (MPLS) network.
/40 1, We're also recommending our flagship service AT&T Switched Ethernet on Demand (ASE
NoD); which provides user-friendly,web-based network configuration and
management.The service uses Multiprotocol Label Switching(MPLS) network making
service highly reliable; in fact,the service provides network availability and data
Li performance Service Level Agreements (SLAs).AT&T Switched Ethernet Service on
Demand is a transport service that uses industry-standard-Ethernet technology to
transport traffic among two or more locations. It uses native Ethernet interfaces to
t Wr ✓,�•sor#40.04 Page 2
June 29,2018
AT&T Proprietary:The information contained herein is for use AT&T Business
by authorized persons only and is not for general distribution.
MIAMI BEACH AT&T Response to City of Miami Beach's RFP for
•
Wide Area Network("WAN")and Internet Connectivity Services
transport data without using protocol conversion or special equipment.The service
offers speeds ranging from 2 Mbps to 10Gbps and Class of Service (CoS) options. In
addition, it includes flexible Committed Information Rate (CIR) and configuration
options to meet various networking needs.
The software-defined and network virtualization technologies that ASE on Demand
brings to the table, let you manage your Ethernet service in near-real time.The
Software Defined Networking(SDN)controller in the network architecture automates
network provisioning and orchestrates changes across devices, locations, and services.
To process user-generated network and service changes,the controller electronically
routes requests from the self-service portal directly to the pertinent network elements
and activates services and changes, often within minutes: allowing you to configure
Ethernet Virtual Channels (EVCs), change bandwidth,and view billing information for
your Network on Demand sites.
AT&T Switched Ethernet Service with Network on Demand gives you these features:
• Five Classes of Service (CoS)with Service Level Agreements(SLAs)—allow you
to tune an Ethernet connection to each application's specific needs such as the
real-time and interactive requirements of delay-sensitive voice,video, and
financial transactions.This capability enables your high-bandwidth network to
efficiently and reliably transport interactive voice and video, which helps ensure
that your employees can successfully communicate and collaborate.
• Dynamic Bandwidth Speeds of 2 Mbps to 10 Gbps—are available and include
two physical port speeds and multiple logical channel Committed Information
Rates (CIRs).This feature helps you satisfy your networking needs and lets you
easily increase speed and capacity in the future. So, instead of losing time
because of slow network response,you can help ensure that vital information is
available when and where you need it.
• Any-to-Any Connections—enables you,via Ethernet Virtual Connections(EVCs),
to configure any port so that it connects to any other port in your network.As a
result, a single Ethernet connection can provide your locations with access to
various remote resources, such as virtual connections to primary and backup
data hosts.
.o, • A Self-Service Portal—provides an intuitive, user-friendly interface that enables
..e/
easy, near-real-time provisioning, network scaling and management.The portal
lets you add sites, deploy or change services, and scale bandwidth to meet
changing demands.As a result,you can quickly and easily optimize your
infrastructure and focus on your core business instead of handling time-
consuming IT tasks.
Ftya..., ,...Qi6v4441i..t Page 3
June 29,2018
AT&T Proprietary:The information contained herein Is for use AT&T Business
by authorized persons only and is not for general distribution.
MIAMI BEAC H AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
• Flexible Configurations—let you link your locations via a virtual LAN or establish
virtual private lines from remote locations to a main data center.We offer three
configurations: Point-to-Point (between two ports), Point-to-Multipoint(hub-
and-spoke design:virtual connections to remote sites), or Multipoint-to-
Multipoint(three or more ports: any-to-any connectivity).These options enable
you to adjust and scale your virtual connectivity arrangement to accommodate
additional sites and networking requirements.As a result,your network and
operations can more quickly and easily keep up with changes in your business.
For Internet access locations we responded with AT&T Dedicated Internet(ADI)service
with option for AT&T DDoS(Distributed Denial of Service).ADI is an Internet access
service that,combines a symmetrical, dedicated connection with consolidated
application management.ADI includes proactive, 24x7 network monitoring, enhanced
network security features,and maintenance of the communications link between
service locations and the AT&T network.ADI provides reliable access to online
information and lets you communicate with Internet users worldwide.ADI with
Customer-Managed Router(primary recommendation) provides managed Internet
access, but City of Miami provides and manages the on-site equipment. We also
included AT&T's DDOS(Distributed Denial of Service)Service which is a simple and
effective way to protect all web-and IP-based applications in their data center from the
threat of DDoS attacks.
Advantages of AT&T
At AT&T, we can bundle wireline,wireless,voice,
data, and Internet services, which sets us apart from ��'
many other providers. We can integrate the services r/' ,�``��,i
.41114
you need by drawing on our extensive portfolio of �o
advanced IP and traditional networking solutions for It :��,, •
voice and data. In addition, our consulting and
management services offer City of Miami Beach g . ,
professional support options for every element of � �_r;
network planning, design, deployment, and service f>• . >
management. '4g:
.`0 City of Miami Beach wants to make a safe and secure
decision. Partnering with AT&T achieves that goal.AT&T has received for 4th consecutive
year top of Fortune magazine's list of the "World's Most Admired"Telecommunication
Companies and for 5th year in a row on the Global Top 50 list—no other telecom
company made the Top 50. In 2017,AT&T received the#1 ranking by Fortune Magazine
as the Most Admired Telecommunications Company in the World.AT&T is#37 among
Page
June 29,2018 g
AT&T Proprietary:The information contained herein is for use AT&T Business
by authorized persons only and is not for general distribution.
MIAMI BEACH AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
the World's Top 50 Most Admired Companies (and the only telecommunications
company on that Top 50 list).AT&T is ranked first in key areas including innovation,
•
financial soundness, and quality of products and services.There is inherent significant
value in an AT&T decision because of AT&T's strong standing, historical performance,
and its unwavering past, present, and future commitment to the success of CITY OF
MIAMI BEACH.
Personalized Support
Because we understand the importance of personalized service,we give you an account
team of specialists to design and implement your new solution.You'll receive ongoing,
coordinated support from your account team for all of your AT&T services.
You'll see from our proposal that we understand your objectives and have the expertise
and resources to support them. We look forward to working with you to help you reach
your goals.
•
0
-•r O,:;_. Page 5
June 29,2018 4E10�
AT&T Proprietary:The information contained herein is for use AT&T Business
by authorized persons only and is not for general distribution.
MIAMI B EACH AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
RFP Response
REQUEST FOR PROPOSALS (RFP)
WIDE AREA NETWORK ("WAN") AND INTERNET CONNECTIVITY SERVICES
2018-153-JC
RFP ISSUANCE DATE: JUNE 8, 2018
PROPOSALS DUE: JUNE 29, 2018 AT 3:00 PM
ISSUED BY:
MIAMI EACH
JASON,CROUCH, PROCUREMENT CONTRACTING OFFICER
,`, PROCUREMENT DEPARTMENT
1755 Meridian Avenue, 3'a Floor, Miami Beach, FL 33139
r/ 305.673.7000 x 6694 I Iasoncrouch@miamibeachfl.gov I www.miamibeachfl.gov
o ,
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June 29,2018 4iMir
AT&T Proprietary:The information contained herein is for use AT&T Business
by authorized persons only and is not for general distribution.
MIAMI BEACH AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
•
SECTION 0200 INSTRUCTIONS TO RESPONDENTS
& GENERAL CONDITIONS
1. GENERAL.This Request for Proposals (RFP) is issued by the City of Miami Beach,
Florida (the "City"), as the means for prospective Proposers to submit their
qualifications, proposed scopes of work and cost proposals (the "proposal")to the
City for the City's consideration as an option in achieving the required scope of
services and requirements as noted herein.All documents released in connection
with this solicitation, including all appendixes and addenda, whether included herein
or released under separate cover, comprise the solicitation, and are complementary
to one another and together establish the complete terms, conditions and
obligations of the Proposers and, subsequently, the successful Proposer(s) (the
"contractor[s]") if this RFP results in an award.
AT&T Response:
AT&T does not intend that the information described in the Proposal is to be the final
expression between the parties.AT&T is proposing contract documents,which when
mutually agreed by the parties,will form the complete and final agreement of the
parties.AT&T is open to incorporating the terms of the RFP, as responded to by AT&T,
into the final contract; however,the final negotiated contract documents would take
precedence over the RFP and Response documents.AT&T can commit to sign
documents in the format proposed with this Response promptly upon agreement of
AT&T and Customer on any outstanding issues.
The City utilizes PublicPurchase (www.publicpurchase.com) for automatic
notification of competitive solicitation opportunities and document fulfillment,
including the issuance of any addendum to this RFP. Any prospective Proposer who
has received this RFP by any means other than through PublicPurchase must register
immediately with PublicPurchase to assure it receives any addendum issued to this
RFP. Failure to receive an addendum may result in disqualification of proposal
submitted.
`, 2. PURPOSE.
Al
rO The City's Wide Area Network("WAN") is comprised of approximately twenty-five
(25) sites in an area of approximately 7 square miles. Since 2015,the City has been
receiving WAN services under a Master Services Agreement(MSA)with AT&T, which
expires August 26, 2018. On January 19, 2018, the City's Finance and Citywide
Projects (FCWP) Committee approved a recommendation that the Mayor and City
Commission direct the City's Administration to issue an RFP for WAN services and
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June 29,2018 .emo
AT&T Proprietary:The information contained herein Is for use AT&T Business
by authorized persons only and is not for general distribution.
MIAMI B EACH AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
Internet connectivity, and establish a replacement contract that meets the needs of
the City's technology infrastructure goals. Therefore, this RFP seeks to accomplish
that directive.
The City's Information Technology Department(IT) is seeking WAN network services
and internet connectivity that will allow the successful and reliable transmission of
information in different electronic forms to/from all of its locations listed herein,
providing an integrated approach with respect to hardware, services and support.
Therefore, the City of Miami Beach is seeking a service provider(s)to deliver WAN
services and 24/7 customer service support to City-wide facilities.Additionally, Voice
over Internet Protocol (VOIP) convergence is a technology that is currently deployed
throughout all City facilities.Therefore,the City is seeking a WAN services solution
that will thoroughly support current and future VOIP technology.
Proposers may submit a proposal for Group 1 (Internet Connectivity) only, or Group
2 (WAN Services) only, or both Groups 1 and 2. Proposals for Group 1 and Group 2
will be evaluated separately. In other words, all proposals received for Group 1 will
be evaluated against other proposals for Group 1. Likewise, all proposals received
for Group 2 will be evaluated against other proposals for Group 2.
The department's annual budget is approximately$600,000 for this project, but may
vary year to year depending on budget appropriations;
AT&T Response:
Read and understood.
3. ANTICIPATED RFP TIMETABLE.The tentative schedule for this solicitation is as
follows:
RFP IssuedJune 8, 2018
Pre-Proposal MeetingJune 15, 2018 at 1:00 PM EST
Deadline for Receipt of Questions!June 19, 2018 at 5:00 PM EST
Responses DueJune 29, 2018 at 3:00 PM EST
Evaluation Committee ReviewTBD j
Proposer PresentationsTBD
Tentative Commission Approval AuthorizingTBD
. _ Page 8
June 29,2018 4011.
AT&T Proprietary:The Information contained herein is for use AT&T Business
by authorized persons only and is not for general distribution.
MIAMI BEACH AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
RFP IssuedJune 8, 2018
Negotiations
AT&T Response:
Read and understood.
4. PROCUREMENT CONTACT. Any questions or clarifications concerning this
solicitation shall be submitted to the Procurement Contact noted below:
Procurement Contact: Telephone: Email:
Jason Crouch 305.673.7000 x 6694 jasoncrouch@miamibeachfl.gov
Additionally, the City Clerk is to be copied on all communications via e-mail at
RafaelGranadoPmiamibeachfl.gov; or via facsimile: 786-394-4188.
The Bid title/number shall be referenced on all correspondence. All questions or
requests for clarification must be received no later than ten (10) calendar days prior
to the date proposals are due as scheduled in Section 0200-3.All responses to
questions/clarifications will be sent to all prospective Proposers in the form of an
addendum.
AT&T Response:
Read and understood.
5. PRE-PROPOSAL MEETING OR SITE VISIT(S). Only if deemed necessary by the City, a
pre-proposal meeting or site visit(s) may be scheduled.
A Pre-PROPOSAL conference will be held as scheduled in Anticipated RFP Timetable
section above at the following address:
City of Miami Beach
•�, Procurement Department
� Conference Room
1755 Meridian Avenue,3rd Floor
Miami Beach, Florida 33139
Attendance (in person or via telephone) is encouraged and recommended as a
source of information, but is not mandatory. Proposers interested in participating in
the Pre-Proposal Submission Meeting via telephone must follow these steps:
Page 9
June 29,2018 4..01
AT&T Proprietary:The information contained herein is for use AT&T Business
by authorized persons only and is not for general distribution.
M I AM I B EACH AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
(1) Dial the TELEPHONE NUMBER: 1-888-270-9936 (Toll-free North America)
(2) Enter the MEETING NUMBER: 9415468
Proposers who are interested in participating via telephone should send an e-mail to
the contact person listed in this RFP expressing their intent to participate via
telephone.
AT&T Response:
Read and understood.
6. PRE-PROPOSAL INTERPRETATIONS. Oral information or responses to questions
received by prospective Proposers are not binding on the City and will be without
legal effect, including any information received at pre-submittal meeting or site
visit(s).The City by means of Addenda will issue interpretations or written addenda
clarifications considered necessary by the City in response to questions. Only
questions answered by written addenda will be binding and may supersede terms
noted in this solicitation.Addendum will be released through PublicPurchase. Any
prospective proposer who has received this RFP by any means other than through
PublicPurchase must register immediately with PublicPurchase to assure it receives
any addendum issued to this RFP. Failure to receive an addendum may result in
disqualification of proposal. Written questions should be received no later than the
date outlined in the Anticipated RFP Timetable section.
AT&T Response:
Read and understood.
7. CONE OF SILENCE.This RFP is subject to, and all proposers are expected to be or
become familiar with,the City's Cone of Silence Requirements, as codified in Section
2-486 of the City Code. Proposers shall be solely responsible for ensuring that all
applicable provisions of the City's Cone of Silence are complied with, and shall be
subject to any and all sanctions, as prescribed therein, including rendering their
response voidable, in the event of such non-compliance. Communications regarding
this solicitation are to be submitted in writing to the Procurement Contact named
herein with a copy to the City Clerk at rafaelgranado@miamibeachfl.gov
AT&T Response:
Read and understood.
Page 10
June 29,2018
AT&T Proprietary:The information contained herein Is for use AT&T Business
by authorized persons only and is not for general distribution.
MIAMI B EAC H AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
8. SPECIAL NOTICES.You are hereby advised that this solicitation is subject to the
following ordinances/resolutions, which may be found on the City Of Miami Beach
website: http://web.miamibeachfl.gov/procurement/scroll.aspx?id=79113
• CONE OF SILENCE CITY CODE SECTION 2-486
• PROTEST PROCEDURES CITY CODE SECTION 2-371
• DEBARMENT PROCEEDINGS CITY CODE SECTIONS 2-397
THROUGH 2-485.3
• LOBBYIST REGISTRATION AND DISCLOSURE OF FEES CITY CODE SECTIONS 2-481
THROUGH 2-406
• CAMPAIGN CONTRIBUTIONS BY VENDORS CITY CODE SECTION 2-487
• CAMPAIGN CONTRIBUTIONS BY LOBBYISTS ON CITY CODE SECTION 2-488
PROCUREMENT ISSUES
• REQUIREMENT FOR CITY CONTRACTORS TO PROVIDE EQUAL CITY CODE SECTION 2-373
BENEFITS FOR DOMESTIC PARTNERS
• LIVING WAGE REQUIREMENT CITY CODE SECTIONS 2-407
THROUGH 2-410
• PREFERENCE FOR FLORIDA SMALL BUSINESSES OWNED AND CITY CODE SECTION 2-374
CONTROLLED BY VETERANS AND TO STATE-CERTIFIED
SERVICE-DISABLED VETERAN BUSINESS ENTERPRISES
• FALSE CLAIMS ORDINANCE CITY CODE SECTION 70-300
• ACCEPTANCE OF GIFTS,FAVORS&SERVICES CITY CODE SECTION 2-449
AT&T Response:
Upon award of the business,AT&T would be glad to review applicable policies and
comply to the extent consistent with the agreements signed by the parties,AT&T's
obligations under its collective bargaining agreements and other third party
requirements, and AT&T's policy requirements.
9. PUBLIC ENTITY CRIME. A person or affiliate who has been placed on the convicted
vendor list following a conviction for public entity crimes may not submit a bid on a
contract to provide any goods or services to a public entity, may not submit a bid on
a contract with a public entity for the construction or repair of a public building or
public work, may not submit bids on leases of real property to public entity, may not
1* be awarded or perform work as a contractor, supplier,sub-contractor, or consultant
��, under a contract with a public entity, and may not transact business with any public
entity in excess of the threshold amount provided in Sec. 287.017,for CATEGORY
TWO for a period of 36 months from the date of being placed on the convicted
vendor list.
0' - - Page 11
June 29,2018 41110.
AT&T Proprietary:The information contained herein is for use AT&T Business
by authorized persons only and is not for general distribution.
MIAMI B EAC H AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
AT&T Response:
Read and understood.
10.COMPLIANCE WITH THE CITY'S LOBBYIST LAWS.This RFP is subject to, and all
Proposers are expected to be or become familiar with, all City lobbyist laws.
Proposers shall be solely responsible for ensuring that all City lobbyist laws are
complied with, and shall be subject to any and all sanctions, as prescribed therein,
including, without limitation, disqualification of their responses, in the event of such
non- compliance.
AT&T Response:
Read and understood.
11. DEBARMENT ORDINANCE:This RFP is subject to, and all proposers are expected to
be or become familiar with,the City's Debarment Ordinance as codified in Sections
2-397 through 2-406 of the City Code.
AT&T Response:
The undersigned is unaware of a disqualification or debarment that would negatively
affect our ability to provide the products and services proposed in response to this RFP.
12.WITH THE CITY'S CAMPAIGN FINANCE REFORM LAWS.This RFP is subject to, and all
Proposers are expected to be or become familiar with,the City's Campaign Finance
Reform laws, as codified in Sections 2-487 through 2-490 of the City Code. Proposers
shall be solely responsible for ensuring that all applicable provisions of the City's
Campaign Finance Reform laws are complied with, and shall be subject to any and all
sanctions, as prescribed therein, including disqualification of their responses, in the
event of such non-compliance.
AT&T Response:
Read and understood.
13. CODE OF BUSINESS ETHICS. Pursuant to City Resolution No.2000-23879,the
Proposer shall adopt a Code of Business Ethics ("Code") and submit that Code to the
Procurement Division with its response or within five (5) days upon receipt of
request.The Code shall, at a minimum, require the Proposer,to comply with all
Page 12
June 29,2018
AT&T Proprietary:The information contained herein is for use AT&T Business
by authorized persons only and is not for general distribution.
MIAMI BEACH AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
applicable governmental rules and regulations including, among others, the conflict
of interest, lobbying and ethics provision of the City of Miami Beach and Miami Dade
County.
AT&T Response:
In accordance with the requirements of the Securities and Exchange Commission and
the New York Stock Exchange,AT&T and its subsidiaries have adopted a Code of Ethics.
You can view a copy of the Code of Ethics online at https://investors.att.com/corporate-
governance/governance-documents
We expect all of our directors, officers and employees to be familiar with the Code and
to adhere to those principles and procedures. Because we have millions of customers,
we are not in a position to commit to follow this or other individual customer ethics
codes. When you choose AT&T, you get a solution from a company governed by a strong
Code of Ethics.
AT&T shall comply with all laws and regulations-applicable to AT&T. AT&T will provide
the services as outlined in its proposal and resulting contract documents in a manner
mutually agreed by the parties.
For clarification,AT&T's Response is submitted under the applicable laws and
regulations current at the time of contract execution. Changes in laws and regulations
may require changes in pricing and performance.
14.AMERICAN WITH DISABILITIES ACT(ADA).-.-Call 305-673-7490 to request material in
accessible format; sign language interpreters (five (5) days in advance when
possible), or information on access for persons with disabilities. For more
information on ADA compliance, please call the Public Works Department, at 305-
673-7000, Extension 2984.
AT&T Response:
Read and understood.
W.011 15. POSTPONEMENT OF DUE DATE FOR RECEIPT OF PROPOSALS.The City reserves the
11/0right to postpone the deadline for submittal of proposals and will make a reasonable
effort to give at least three (3) calendar days written notice of any such
postponement to all prospective Proposers through PublicPurchase.
O'• Page 13
June 29,2018 41•10
AT&T Proprietary:The information contained herein is for use AT&T Business
by authorized persons only and is not for general distribution.
M I AM I B EAC H AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
AT&T Response:
Read and understood.
16. PROTESTS. Proposers that are not selected may protest any recommendation for
selection of award in accordance with eh proceedings established pursuant to the
City's bid protest procedures, as codified in Sections 2-370 and 2-371 of the City
Code (the City's Bid Protest Ordinance). Protest not timely made pursuant to the
requirements of the City's Bid Protest Ordinance shall be barred.
AT&T Response:
Read and understood.
•
17.JOINT VENTURES.Joint Ventures are not allowed. Proposals shall be submitted only
by the prime contractor. Proposals may, however, identify other sub-contractors or
sub-consultants to the prime Proposer who may serve as team members.
AT&T Response:
Read and understood.
18.VETERAN BUSINESS ENTERPRISES PREFERENCE. Pursuant to City Code Section 2-
374,the City shall give a preference to a responsive and responsible Proposer which
is a small business concern owned and controlled by a veteran(s) or which is a
service-disabled veteran business enterprise, and which is within five percent(5%)
of the lowest responsive, responsible proposer, by providing such proposer an
opportunity of providing said goods or contractual services for the lowest responsive
proposal amount (or in this RFP, the highest proposal amount). Whenever, as a
result of the foregoing preference,the adjusted prices of two (2) or more proposers
which are a small business concern owned and controlled by a veteran(s) or a
service-disabled veteran business enterprise constitute the lowest proposal
pursuant to an RFP or oral or written request for quotation, and such proposals are
responsive, responsible and otherwise equal with respect to quality and service,
•..„� then the award shall be made to the service-disabled veteran business enterprise.
AT&T Response:
Read and understood.
0
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June 29,2018
AT&T Proprietary:The information contained herein is for use AT&T Business
by authorized persons only and is not for general distribution.
MIAMI BEACH AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
19. DETERMINATION OF AWARD.The final ranking results of Step 1 &2 outlined in
Section 0400, Evaluation of Proposals,will be considered by the City Manager who
may recommend to the City Commission the Proposer(s) s/he deems to be in the
best interest of the City or may recommend rejection of all proposals.The City
Manager's recommendation need not be consistent with the scoring results
identified herein and takes into consideration Miami Beach City Code Section 2-369,
including the following considerations:
(1) The ability, capacity and skill of the Proposer to perform the contract.
(2) Whether the Proposer can perform the contract within the time specified,
without delay or interference.
(3) The character, integrity, reputation,judgment, experience and efficiency of
the Proposer.
(4) The quality of performance of previous contracts.
(5) The previous and existing compliance by the Proposer with laws and
ordinances relating to the contract.
The City Commission shall consider the City Manager's recommendation and may
approve such recommendation.The City Commission may also, at its option, reject
the City Manager's recommendation and select another Proposal or Proposals which
it deems to be in the best interest of the City, or it may also reject all Proposals.
AT&T Response:
Read and understood.
20. NEGOTIATIONS. Following selection,the City reserves the right to enter into further
negotiations with the selected Proposer. Notwithstanding the preceding,the City is
in no way obligated to enter into a contract with the selected Proposer in the event
the parties are unable to negotiate a contract. It is also understood and
acknowledged by Proposers that no property, contract or legal rights of any kind
shall be created at any time until and unless an Agreement has been agreed to;
�* approved by the City; and executed by the parties.
�i�
AT&T Response:
Read and understood.
0
Dr•�:._ti_+; ' Page 15
June 29,2018
AT&T Proprietary:The information contained herein is for use AT&T Business
by authorized persons only and is not for general distribution.
MIAMI B EAC H AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
21. POSTPONEMENT/CANCELLATION/ACCEPTANCE/REJECTION.The City may, at its
sole and absolute discretion, reject any and all, or parts of any and all, responses; re-
advertise this RFP; postpone or cancel, at any time, this RFP process; or waive any
irregularities in this RFP, or in any responses received as a result of this RFP.
Reasonable efforts will be made to either award the proposer the contract or reject
all proposals within one-hundred twenty(120) calendar days after proposal opening
date.A proposer may withdraw its proposal after expiration of one hundred twenty
(120) calendar days from the date of proposal opening by delivering written notice
of withdrawal to the Procurement Department prior to award of the contract by the
City Commission.
AT&T Response:
AT&T understands and agrees with the clarification that any waiver of"irregularities"
shall not be construed in a way that would abridge any right or ground that AT&T would
have to protest the award decision.To that end,AT&T reserves all protest rights
afforded bidders/respondents participating in the Customer's contracting process.
22. PROPOSER'S RESPONSIBILITY. Before submitting a response, each Proposer shall be
solely responsible for making any and all investigations, evaluations, and
examinations, as it deems necessary,to ascertain all conditions and requirements
affecting the full performance of the contract. Ignorance of such conditions and
requirements, and/or failure to make such evaluations, investigations, and
examinations, will not relieve the Proposer from any obligation to comply with every
detail and with all provisions and requirements of the contract, and will not be
accepted as a basis for any subsequent claim whatsoever for any monetary
consideration on the part of the Proposer.
AT&T Response:
To the extent AT&T could become familiar with local conditions in order to respond to •
this RFP by the deadline,AT&T has attempted to do so. However,the information and
pricing submitted within this RFP response will be subject to change on account of any
error or omission in the RFP information provided by the City or upon further
investigation(s) as to local conditions and the exact requirements of any future order.
AT&T's proposal for a given project is a direct reflection of the scope of work as
presented there, as of the date of submission. For the price(s) quoted herein,AT&T will
provide only the items of equipment and services specifically listed in its proposal.Work
which is not shown or described in a proposal will require mutual
agreement/adjustment to the final configuration, subsequent pricing and
implementation schedule.
es•: • O;,-:.vir `. Page 16
June 29,2018 L
AT&T Proprietary:The information contained herein is for use AT&T Business
Iby authorized persons only and is not for general distribution.
MIAMI BEACH AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
•
23. COSTS INCURRED BY PROPOSERS.All expenses involved with the preparation and
submission of Proposals, or any work performed in connection therewith, shall be
the sole responsibility (and shall be at the sole cost and expense) of the Proposer,
and shall not be reimbursed by the City.
AT&T Response:
Read and understood.
24. RELATIONSHIP TO THE CITY. It is the intent of the City, and Proposers hereby
acknowledge and agree,that the successful Proposer is considered to be an
independent contractor, and that neither the Proposer, nor the Proposer's
employees, agents, and/or contractors, shall, under any circumstances, be
considered employees or agents of the City.
AT&T Response:
Read and understood.
24. OCCUPATIONAL HEALTH AND SAFETY. In compliance with Chapter 442, Florida
Statutes, any toxic substance listed in Section 38F-41.03 of the Florida
Administrative Code delivered as a result of this proposal must be accompanied by a
Material Safety Data Sheet (MSDS)which may be obtained from the manufacturer.
AT&T Response:
In the event that any Material Safety Data Sheets would apply to the products and
services requested in this RFP, such data sheets will be supplied.
25. ENVIRONMENTAL REGULATIONS.The City reserves the right to consider a
proposer's history of citations and/or violations of environmental regulations in
investigating a proposer's responsibility, and further reserves the right to declare a
proposer not responsible if the history of violations warrant such determination in
the opinion of the City. Proposer shall submit with its proposal, a complete history of
.D* all citations and/or violations, notices and dispositions thereof.The non-submission
•��� of any such documentation shall be deemed to be an affirmation by the Proposer
that there are no citations or violations. Proposer shall notify the City immediately of
notice of any citation or violation which proposer may receive after the proposal
opening date and during the time of performance of any contract awarded to it.
Page 17
June 29,2018 4•10
AT&T Proprietary:The information contained herein is for use AT&T Business
by authorized persons only and is not for general distribution.
MIAMI B EACH AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
AT&T Response:
Read and understood.
26.TAXES.The City of Miami Beach is exempt from all Federal Excise and State taxes.
•
AT&T Response:
All terms and conditions relating to payment of taxes shall be as set forth in the
Proposed Contract Documents, in particular the Pricing Schedule(s) and Section 4
("Pricing and Billing")of the Unified Agreement and all subsections thereto,SEE
ATTACHMENT A.
Tax Exemption Customer portal link-www.att.com/taxexempt
Tax Exemptions •
Tax Exemptions.Check Tax Exemption Eligibility Screen 1.[heck Tax Exemption Elipaiiity Screen 2 --^---_— -- _.J
Request Tax Exemption
Following is the list of states and respective tax types iterating your e'ugibility/non-eligibility.
Customer Name:CITY OF MIAMI BEACH
Exempt Customer Type:Local Government
States - ( Tax Types C. Eligibility C Certificate Name
Federal ..._.- ....- Excise Tax _ .._x.,�_. >.__n,._,• !Yes -.-r FET Exemption Form
Federal-_-_--�-l-Universal Service Fund--_ I.No
Florida Regulatory Assessment Fee `---i No N/A _-- --_�
Florida _-^ Telecommunications Relay Surcharge(aka I Yes Proof of Government Status• I
Telecom Access Act Charge) 1
Florida Communications Services Tax J Yes __ Consumer's Certificate of Exemption
Florida Sales Tax I Yes Consumer's Certificate of Exemption
. . florida State 911 jI Yes" Proof of Government Status
27. MISTAKES. Proposers are expected to examine the terms, conditions, specifications,
delivery schedules, proposed pricing, and all instructions pertaining to the goods and
services relative to this RFP. Failure to do so will be at the Proposer's risk and may
result in the Proposal being non-responsive.
AT&T Response:
���� To the extent AT&T could become familiar with local conditions in order to respond to
r1r this RFP by the a deadline,AT&T has attempted to do so. However,the information and
pricing submitted within this RFP response will be subject to change on account of any
n error or omission in the RFP information provided by the City or upon further
investigation(s) as to local conditions and the exact requirements of any future order.
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June 29,2018 —
AT&T Proprietary:The information contained herein is for use AT&T Business
by authorized persons only and is not for general distribution.
MIAMI B EAC H AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
AT&T will not be responsible for knowledge of latent conditions absent express written
disclosure by the City prior to bidding.
AT&T's proposal for a given project is a direct reflection of the scope of work as
presented there, as of the date of submission. For the price(s) quoted herein,AT&T will
provide only the items of equipment and services specifically listed in its proposal.Work
which is not shown or described in a proposal will require mutual
agreement/adjustment to the final configuration, subsequent pricing and
implementation schedule.
28. PAYMENT. Payment will be made by the City after the goods or services have been
received, inspected, and found to comply with contract, specifications,free of
damage or defect, and are properly invoiced. Invoices must be consistent with
Purchase Order format.
AT&T Response:
All terms and conditions relating to pricing and invoicing shall be as set forth in the
Proposed Contract Documents, in particular the Pricing Schedule(s)and Section 4
("Pricing and Billing") of the Unified Agreement and all subsections thereto,SEE
ATTACHMENT A.
29. COPYRIGHT, PATENTS&ROYALTIES. Proposer shall indemnify and save harmless
the City of Miami Beach, Florida, and its officers, employees, contractors, and/or
agents,from liability of any nature or kind, including cost and expenses for, or on
account of, any copyrighted, patented, or unpatented invention, process, or article
manufactured or used in the performance of the contract, including its use by the
City of Miami Beach, Florida. If the Proposer uses any design,device or materials
covered by letters, patent, or copyright, it is mutually understood and agreed,
without exception,that the proposal prices shall include all royalties or cost arising
from the use of such design, device, or materials in any way involved in the work.
AT&T Response:
• All terms and conditions relating to indemnification and holding the Customer harmless
`I shall be as set forth in the Proposed Contract Documents, in particular the Pricing
Schedule(s) and Section 7 ("Third Party Claims")of the Unified Agreement and all
subsections thereto,SEE ATTACHMENT A.
1,-;-;--p Pap 19
June 29,2018 g `411111P
AT&T Proprietary:The Information contained herein is for use AT&T Business
by authorized persons only and is not for general distribution.
1
MIAMI BEACH AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
30. DEFAULT: Failure or refusal of the selected Proposer to execute a contract following
approval of such contract by the City Commission, or untimely withdrawal of a
response before such award is made and approved, may result in a claim for
damages by the City and may be grounds for removing the Proposer from the City's
vendor list.
AT&T Response:
Upon award,AT&T will negotiate in good faith with the City to develop a mutually
acceptable contract in accordance with the terms of AT&T's RFP Response. In the
unlikely event that the parties are unable to reach an agreement and execute a contract
after good faith negotiations by both parties,AT&T's agreement to pay any damages to
the City remains contingent on the facts and circumstances that precluded the
consummation of the contract.
31. MANNER OF PERFORMANCE. Proposer agrees to perform its duties and obligations
in a professional manner and in accordance with all applicable Local,State, County,
and Federal laws, rules, regulations and codes. Lack of knowledge or ignorance by ,
the Proposer with/of applicable laws will in no way be a cause for relief from
responsibility. Proposer agrees that the services provided shall be provided by
employees that are educated, trained, experienced, certified, and licensed in all
areas encompassed within their designated duties. Proposer agrees to furnish to the
City any and all documentation, certification, authorization, license, permit, or
registration currently required by applicable laws, rules, and regulations. Proposer
further certifies that it and its employees will keep all licenses, permits, registrations,
authorizations, or certifications required by applicable laws or regulations in full
force and effect during the term of this contract. Failure of Proposer to comply with
this paragraph shall constitute a material breach of this contract.
AT&T Response:
AT&T shall comply with all laws and regulations applicable to AT&T. AT&T will provide
the services as outlined in its proposal and resulting contract documents in a manner
mutually agreed by the parties.
Are), For clarification,AT&T's Response is submitted under the applicable laws and
regulations current at the time of contract execution. Changes in laws and regulations
may require changes in pricing and performance.All terms and conditions relating to
compliance with laws shall be as set forth in the Proposed Contract Documents, in
particular the Pricing Schedule(s)and Section 10.12 ("Compliance with Laws") of the
Unified Agreement, SEE ATTACHMENT A.
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June 29,2018 `�
AT&T Proprietary:The information contained herein is for use AT&T Business
by authorized persons only and is not for general distribution.
MIAMI BEACH AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
Where contractor is required to enter or go on to City of. Miami Beach property to
deliver materials or perform work or services as a result of any contract resulting
from this solicitation,the contractor will assume the full duty, obligation and
expense of obtaining all necessary licenses, permits, and insurance, and assure all
work complies with all applicable laws.
AT&T Response:
AT&T will be responsible for obtaining licenses and permits required for its work at its
cost, and the City will be responsible for obtaining any easements, rights-of-way or
other consents required, at its cost. All terms and conditions relating to licenses, permits
and consents shall be as set forth in the Proposed Contract Documents, in particular the
Pricing Schedule(s) and Section 3.1 ("Access Rights") of the Unified Agreement and all
subsections thereto, SEE ATTACHMENT A.
The contractor shall be liable for any damages or loss to the City occasioned by
negligence of the Proposer, or its officers, employees, contractors, and/or agents,
for failure to comply with applicable laws.
•
AT&T Response:
All terms and conditions relating to limitation of liability shall be as set forth in the
Proposed Contract Documents, in particular the Pricing Schedule(s) &Section 6
("Limitations of Liability and Disclaimers")of the Unified Agreement &all subsections
thereto,SEE ATTACHMENT A.
32.SPECIAL CONDITIONS.Any and all Special Conditions that may vary from these
General Terms and Conditions shall have precedence.
AT&T Response:
The final negotiated contract documents would take precedence over the RFP and
response documents.
33. NON-DISCRIMINATION.The Proposer certifies that it is in compliance with the non-
1111% discrimination clause contained in Section 202, Executive Order 11246, as amended
by Executive Order 11375, relative to equal employment opportunity for all persons
n without regard to race, color, religion,sex or national origin. In accordance with the
I I City's Human Rights Ordinance, codified in Chapter 62 of the City Code, Proposer
Jshall prohibit discrimination by reason of race, color, national origin, religion, sex,
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June 29,2018 `�
AT&T Proprietary:The information contained herein is for use AT&T Business
by authorized persons only and is not for general distribution.
` 1
MIAMI B EACH AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
intersexuality, gender identity, sexual orientation, marital and familial status, and
age or disability.
AT&T Response:
AT&T agrees it will not discriminate in the performance of the services proposed herein
against any employee or applicant for employment because of race, color, religion, sex,
national original or ancestry.All terms and conditions relating to compliance with
applicable laws shall be as set forth in the Proposed Contract Documents, in particular
the Pricing Schedule(s) and Section 10.12 ("Compliance with Laws") of the Unified
Agreement, SEE ATTACHMENT A.
34. DEMONSTRATION OF COMPETENCY.The city may consider any evidence available
regarding the financial, technical, and other qualifications and abilities of a Proposer,
including past performance (experience) in making an award that is in the best
interest of the City, including:
A. Pre-award inspection of the Proposer's facility may be made prior to the
award of contract.
AT&T Response:
AT&Twill be pleased to answer any questions regarding the provisioning of the services
requested in the RFP. For security and policy reasons,AT&T does not typically host
inspections of its network facilities to third parties.Accordingly, once AT&T understands
the Customer's specific issues, AT&T will work with the Customer to find an alternative
way to address these concerns.
B. Proposals will only be considered from firms which are regularly engaged in
the business of providing the goods and/or services as described in this
solicitation.
C. Proposers must be able to demonstrate a good record of performance for a
reasonable period of time, and have sufficient financial capacity, equipment,
and organization to ensure that they can satisfactorily perform the services if
awarded a contract under the terms and conditions of this solicitation.
D. The terms "equipment and organization", as used herein shall, be construed
LI to mean a fully equipped and well established company in line with the best
business practices in the industry, and as determined by the City of Miami
Beach. -
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MIAMI B EAC H AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
E. The City may consider any evidence available regarding the financial,
technical, and other qualifications and abilities of a Proposer, including past
performance (experience), in making an award that is in the best interest of
the City.
F. The City may require Proposer s to show proof that they have been
designated as authorized representatives of a manufacturer or supplier,
which is the actual source of supply. In these instances,the City may also
require material information from the source of supply regarding the quality,
packaging, and characteristics of the products to be supply to the City.
AT&T Response:
All terms and conditions relating to definitions are as set forth in the Proposed Contract
Documents.
35.ASSIGNMENT.The successful Proposer shall not assign,transfer, convey, sublet or
otherwise dispose of the contract, including any or all of its right,title or interest
therein, or his/her or its power to execute such contract,to any person, company or
corporation, without the prior written consent of the City.
AT&T Response:
All terms and conditions relating to assignment shall be as set forth in the Proposed
Contract Documents, in particular the Pricing Schedule(s) and Section 10.6 ("Assignment
and Subcontracting") of the Unified Agreement,SEE ATTACHMENT A.
36. LAWS, PERMITS AND REGULATIONS.The Proposer shall.obtain and pay for all
licenses, permits, and inspection fees required to complete the work and shall
comply with all applicable laws.
AT&T Response:
All terms and conditions relating to licenses, permits and consents shall be as set forth
in the Proposed Contract Documents, in particular the Pricing Schedule(s)and Section
.D*
3.1 ("Access Rights") and Section 10.12 ("Compliance with Laws")of the Unified
Agreement and all subsections thereto,SEE ATTACHMENT A.
37. OPTIONAL CONTRACT USAGE. When the successful Proposer (s) is in agreement,
other units of government or non-profit agencies may participate in purchases
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by authorized persons only and is not for general distribution.
MIAMI BEACH AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
pursuant to the award of this contract at the option of the unit of government or
non-profit agency.
AT&T Response:
AT&T is willing,to entertain the opportunity to provide services to other entities.
However,AT&T would need to know information including, but not limited to,which
entities were being considered, how the billing and collection would work(e.g.,who
would ultimately be responsible for payment), any credit issues, and what services were
involved. Once AT&T understood the details, AT&T would consider this opportunity.
38.VOLUME OF WORK TO BE RECEIVED BY CONTRACTOR. It is the intent of the City to
purchase the goods and services specifically listed in this solicitation from the
contractor. However, the City reserves the right to purchase any goods or services
awarded from state or other governmental contract, or on an as- needed basis
through the City's spot market purchase provisions.
AT&T Response:
Read and understood.
39. DISPUTES. In the event of a conflict between the documents,the order of priority of
the documents shall be as follows:
A. Any contract or agreement resulting from the award of this solicitation; then
B. Addendum issued for this solicitation, with the latest Addendum taking
precedence;then
C. The solicitation;then
D. The Proposer's proposal in response to the solicitation.
AT&T Response:
All terms& conditions relating to order of priority shall be as set forth in the Proposed
1 Contract Documents, in particular the Pricing Schedule(s) &Section 1.2 ("Priority of
Documents")of the Unified Agreement&all subsections thereto, SEE ATTACHMENT A.
40. INDEMNIFICATION.The Proposer shall indemnify and hold harmless the City and its
officers, employees, agents and instrumentalities from any and all liability, losses or
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MIAMI BEACH AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
damages, including attorney's fees and costs of defense, which the City or its
officers, employees, agents or instrumentalities may incur as a result of claims,
demands, suits, causes of actions or proceedings of any kind or nature arising out of,
relating to or resulting from the performance of the agreement by the contractor or
its employees, agents, servants, partners, principals or subcontractors. The
contractor shall pay all claims and losses in connection therewith, and shall
investigate and defend all claims, suits or actions of any kind or nature in the name
of the City, where applicable, including appellate proceedings, and shall pay all costs,
judgments, and attorney's fees which may be incurred thereon.The Proposer
expressly understands and agrees that any insurance protection required by this
Agreement or otherwise provided by the contractor shall in no way limit the
responsibility to indemnify, keep and save harmless and defend the City or its
officers, employees, agents and instrumentalities as herein provided.The above
indemnification provisions shall survive the expiration or termination of this
Agreement.
AT&T Response:
All terms and conditions relating to indemnification and holding the Customer harmless
shall be as set forth in the Proposed Contract Documents, in particular the Pricing
Schedule(s) and Section 7 ("Third Party Claims")and Section 6("Limitation of Liability
and Disclaimers")of the Unified Agreement&all subsections thereto,SEE ATTACHMENT
A.
41. CONTRACT EXTENSION.The City reserves the right to require the Contractor to
extend contract past the stated termination date for a period of up to 120 days in
the event that a subsequent contract has not yet been awarded. Additional
extensions past the 120 days may occur as needed by the City and as mutually
agreed upon by the City and the contractor.
AT&T Response:
Read and understood.
1, 42. FLORIDA PUBLIC RECORDS LAW. Proposers are hereby notified that all Bid including,
•���� without limitation, any and all information and documentation submitted therewith,
r� are exempt from public records requirements under Section 119.07(1), Florida
Statutes, and s. 24(a),Art. 1 of the State Constitution until such time as the City
provides notice of an intended decision or until thirty (30) days after opening of the
proposals,whichever is earlier. Additionally, Contractor agrees to be in full
compliance with Florida Statute 119.0701 including, but not limited to, agreement to
(a) Keep and maintain public records that ordinarily and necessarily would be
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by authorized persons only and is not for general distribution.
MIAMI BEACH AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
required by the public agency in order to perform the services; (b) provide the public
with access to public records on the same terms and conditions that the public
agency would provide the records and at a cost that does not exceed the cost
provided in this chapter or as otherwise provided by law; (c) Ensure that public
records that are exempt or confidential and exempt from public records disclosure
requirements are not disclosed except as authorized by law; (d) Meet all
requirements for retaining public records and transfer, at no cost,to the public
agency all public records in possession of the contractor upon termination of the
contract and destroy any duplicate public records that are exempt or confidential
and exempt from public records disclosure requirements. All records stored
electronically must be provided to the public agency in a format that is compatible
with the information technology systems of the public agency.
AT&T Response:
All terms and conditions relating to confidentiality obligations shall be as set forth in the
Proposed Contract Documents, in particular the Pricing Schedule(s) and Section 5
("Confidential Information") of the Unified Agreement and all subsections thereto,SEE
ATTACHMENT A. Per Section 5.5 of the Unified Agreement,AT&T understands and
acknowledges that Customer is subject to Florida Public Records Law, Chapter 119.
As to retention of records,AT&T will agree to allow the Customer's auditors reasonable
access to our records to the extent necessary to verify the goods and services provided
and the accuracy of our billings.
AT&T will follow applicable legal requirements and its internal record retention
policies with respect to records relating to this project.
Legal and regulatory requirements restrict AT&T from disclosing certain information to
third parties.Accordingly, the following approach to audit is proposed:
X.X Audit Rights.
(a) Subject to AT&T's reasonable security requirements and not more than once every
twelve (12) months, Customer may, at its own expense, review AT&T's relevant
billing records for a period not to exceed the preceding 12 months,for the purpose
Ara. of assessing the accuracy of AT&T's invoices to Customer. Customer may employ
rte, such assistance, as it deems desirable to conduct such reviews, but may not employ
the assistance of any entity that derives a substantial portion of its revenues from
the provision of services that are substantially similar to the Services provided
hereunder or any person who has previously made prohibited use of AT&T's
Confidential Information. Customer shall cause any person retained for this purpose
to execute a non-disclosure agreement imposing substantially the same obligations
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• MIAMI B EAC H AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
of confidentiality as are set forth in Article 5.Such reviews shall take place at a time
and place agreed upon by the parties. Customer's normal internal invoice
reconciliation procedures shall not be considered a review of AT&T's relevant billing
records for purposes of this Section X.X.
(b) AT&T shall promptly correct any billing error that is revealed in a billing review,
including refunding any overpayment by Customer in the form of a credit as soon as
reasonably practicable under the circumstances.
(c) AT&T shall cooperate in any Customer billing review, providing AT&T billing records
as reasonably necessary to verify the accuracy of AT&T's invoices.AT&T may redact
from the billing records provided to Customer any information that reveals the
identity or non-public information of other AT&T customers or other AT&T
Confidential Information that is not relevant to the purposes of the review.
43.OBSERVANCE OF LAWS. Proposers are expected to be familiar with, and comply
with, all Federal, State, County, and City laws, ordinances, codes, rules and
regulations, and all orders and decrees of bodies or tribunals having jurisdiction or
authority which, in any manner, may affect the scope of services and/or project
contemplated by this RFP (including, without limitation,the Americans with
Disabilities Act, Title VII of the Civil Rights Act,the EEOC Uniform Guidelines, and all
EEO regulations and guidelines). Ignorance of the law(s) on the part of the Proposer
will in no way relieve it from responsibility for compliance.
AT&T Response:
All terms and conditions relating to compliance with laws shall be as set forth in the
Proposed Contract Documents, in particular the Pricing Schedule(s) and Section 10.12
("Compliance with Laws") of the Unified Agreement, SEE ATTACHMENT A. Upon award
AT&T will review applicable policies and comply to the extent consistent with the
agreements signed by the parties,AT&T's obligations under its collective bargaining
agreements and other third party requirements, and AT&T's policy requirements.
44.CONFLICT OF INTEREST.All Proposers must disclose, in their Proposal, the name(s)
of any officer, director, agent, or immediate family member(spouse, parent, sibling,
Al and child) who is also an employee of the City of Miami Beach. Further, all Proposers
must disclose the name of any City employee who owns, either directly or indirectly,
an interest of ten (10%) percent or more in the Proposer entity or any of its
n affiliates.
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by authorized persons only and is not for general distribution.
MIAMI BEACH AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
AT&T Response:
AT&T is unaware of any officer,director,or agent who is an employee of the City of
Miami Beach. Given the vast size of AT&T's employee base,AT&T cannot say with
absolute certainty whether any immediate family member of an AT&T employee is an
employee of the City of Miami Beach. However,without independent inquiry,AT&T is
not aware that any employees of the sales account team have immediate family
members who are City employees. Further, no single stockholder owns a 10%interest of
AT&T's outstanding common stock.
However,the City should make such an inquiry of its own employees,directors, and
officers prior to entering into an agreement with AT&T and take the necessary steps to
ensure such individuals remain in compliance with these requirements.
45. MODIFICATION/WITHDRAWALS OF PROPOSALS.A Proposer may submit a modified
Proposal to replace all or any portion of a previously submitted Proposal up until the
Proposal due date and time. Modifications received after the Proposal due date and
time will not be considered. Proposals shall be irrevocable until contract award
unless withdrawn in writing prior to the Proposal due date, or after expiration of 120
calendar days from the opening of Proposals without a contract award. Letters of
withdrawal received after the Proposal due date and before said expiration date,
and letters of withdrawal received after contract award will not be considered.
AT&T Response:
Read and understood.
46. EXCEPTIONS TO RFP. Proposers must clearly indicate any exceptions they wish to
take to any of the terms in this RFP, and outline what, if any, alternative is being
offered.All exceptions and alternatives shall be included and clearly delineated, in
writing, in the Proposal.The City, at its sole and absolute discretion, may accept or
reject any or all exceptions and alternatives. In casesin which exceptions and
alternatives are rejected,the City shall require the Proposer to comply with the
particular term and/or condition of the RFP to which Proposer took exception to
'1� (as said term and/or condition was originally set forth on the RFP).
is
AT&T Response:
Notwithstanding anything contained in this RFP to the contrary,the products, services
II and pricing provided herein are subject to the terms and conditions of the Proposed
Contract Documents. Upon AT&T being selected as your supplier of choice,AT&T will
o :.
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by authorized persons only and is not for general distribution.
MIAMI BEACH AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
work cooperatively with the City of Miami Beach to negotiate any mutually agreed
contractual provisions required for compliance with the RFP and AT&T's Response.
AT&T takes exception to the language that it must comply with a particular term or
condition of the RFP to which AT&T took an exception.
47.ACCEPTANCE OF GIFTS, FAVORS, SERVICES. Proposers shall not offer any gratuities,
favors, or anything of monetary value to any official, employee, or agent of the City,
for the purpose of influencing consideration of this Proposal. Pursuant to Sec. 2-449
of the City Code, no officer or employee of the City shall accept any gift,favor or
service that might reasonably tend improperly to influence him in the discharge of
his official duties.
AT&T Response:
Read and understood.
48.SUPPLEMENTAL INFORMATION. City reserves the right to request supplemental
information from Proposers at any time during the RFP solicitation process, unless
otherwise noted herein.
AT&T Response:
Read and understood.
49.ADDITIONAL ITEMS/SERVICES. Although this solicitation and resultant contract
identifies specific goods, services or facilities ("items"), it is hereby agreed and
understood that the City may require additional items to be added to the Contract
which are ancillary or supplemental to the items specified herein and required to
complete the work. When additional items are required to be added to the Contract,
awarded vendor(s), as applicable to the item being requested, under this contract
may be invited to submit price quote(s) for the additional items. If these quote(s) are
determined to be fair and reasonable,then the additional items will be awarded to
the current contract vendor(s) through either a Purchase Order(or Change Order if
Purchase Order already exists) or an amendment to the Contract. Additional items
it with a cumulative value of$50,000 or less may be approved by the City Manager.
re' City Commission approval is required for additional items with a cumulative value
greater than $50,000.
0
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by authorized persons only and is not for general distribution.
MIAMI B EAC H AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
AT&T Response:
For the price(s) quoted herein,AT&T will provide only the items of equipment and
services specifically listed in this bid response.Any additional equipment or services
beyond those herein will be provided at additional charges.AT&T's proposal hereunder
is a direct reflection of the scope of work as presented here, as of the date of
submission.Work which is not shown or;described in this proposal/quote will require
mutual agreement/adjustment to the final configuration,subsequent pricing and
implementation schedule.Any renewal or amendment of a resulting contract shall be
upon mutual written agreement of AT&T and the Customer.
Should the parties agree that the method of purchase for any products/services
provided under this RFP shall be via Customer's purchase order, such purchase orders
must clearly provide that the purchase is made pursuant to the mutually agreed
contract documents and is not subject to the preprinted terms of that purchase order
form.
The City may determine to obtain price quotes for the additional items from other
vendors in the event that fair and reasonable pricing is not obtained from the
current contract vendors, or for other reasons at the City's discretion.
AT&T Response:
Read and understood.
Balance of Paqe intentionally Left Blank
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by authorized persons only and is not for general distribution.
MIAMI B EACH AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
SECTION 0300 PROPOSAL SUBMITTAL
INSTRUCTIONS AND FORMAT
1. SEALED RESPONSES. One original Proposal (preferably in 3-ring binder) must be
submitted in an opaque, sealed envelope or container on or before the due date
established for the receipt of proposals. Additionally, ten (10) bound copies and one
(1) electronic format (CD or USB format) are to be submitted.The following
information should be clearly marked on the face of the envelope or container in
which the proposal is submitted: solicitation number, solicitation title, Proposer
name, Proposer return address. Proposals received electronically, either through
email or facsimile, are not acceptable and will be rejected.
2. LATE BIDS. Bid Proposals are to be received on or before the due date established
herein for the receipt of Bids. Any Bid received after the deadline established for
receipt of proposals will be considered late and not be accepted or will be
returned to Proposer unopened.The City does not accept responsibility for any
delays, natural or otherwise.
3. PROPOSAL FORMAT. In order to maintain comparability,facilitate the review
process and assist the Evaluation Committee in review of proposals, it is strongly
recommended that proposals be organized and tabbed in accordance with the
sections and manner specified below. Hard copy submittal should be tabbed as
enumerated below and contain a table of contents with page references. Electronic
copies should also be tabbed and contain a table of contents with page references.
TAB 1 Cover Letter& Minimum Qualifications Requirements
1.1 Cover Letter and Table of Contents.The cover letter must indicate Proposer and
Proposer Primary Contact for the purposes of this solicitation.
1.2 Proposal Certification, Questionnaire & Requirements Affidavit(Appendix A).
Attach Appendix A fully completed and executed.
1.3 Minimum Qualifications Requirements. Submit verifiable information
documenting compliance with the minimum qualifications requirements
established in Appendix C, Minimum Requirements and Specifications.
TAB 2 Experience&Qualifications
n 2.1 Qualifications of Proposing Firm. Submit detailed information regarding the
firm's history and relevant experience and proven track record of providing the
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by authorized persons only and is not for general distribution.
MIAMI BEACH AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
scope of services similar as identified in this solicitation, including experience in
providing similar scope of services to public sector agencies.
AT&T Response:
AT&T Overview
We can provide an overview of AT&T's services, reach, and network strength.
In the U.S. and Mexico,AT&T serves more than 156.6 million wireless subscribers, and
is a premier provider of broadband, long distance, and local voice services. We also
offer our communication services in almost every other country and territory in the
world. Our services enable calls from more than 225 countries as well as wireless data
roaming—for laptops, hand-held devices, and other data services—in more than 200
countries.
As a worldwide provider of IP-based services,we offer an extensive portfolio of Virtual
Private Network(VPN) and Voice over IP (VoIP)services, which we back with security
and support capabilities.We deliver these services to you via one of the world's most
advanced backbone networks. Our wholly owned backbone network,which we
operate from 36 Internet data centers (IDCs) on four continents, uses Multiprotocol
Label Switching (MPLS)technology to integrate multiple network services.
The network provides MPLS-based services in nearly 200 countries and includes more
than
• 3,800 nodes
• 1,142,562 fiber route miles
We also operate a wireless network that includes
• Coverage of more than 99%of the U.S. population, including the top 100 U.S.
markets.
• Superior speeds for data and video services, as well as operating efficiencies
using the same spectrum and infrastructure for voice and data on an IP-based
platform.
• Digital transmission technologies known as GSM, General Packet Radio Services
and Enhanced Data Rates for GSM Evolution for data communications.
• The nation's fastest mobile broadband network.4G speeds are available with
our Universal Mobile Telecommunications System/High-Speed Downlink Packet
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MIAMI B EACH AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
Access (UMTS/HSDPA) broadband and HSPA+network technology, combined
with our upgraded backhaul.
• AT&T 4G LTE coverage to more than 400 million people in North America
• Ongoing deployment of HD voice on VoLTE (Voice over Long Term Evolution) on
a market-by-market basis
In addition to retail communication services,AT&T is a global leader in wholesale
communication services. Our wholesale organization serves carriers,wireless service
providers, systems integrators, cable providers, Internet service providers (ISPs), and
content providers that need global, regional, and local end-to-end solutions.
A key to our success in providing and integrating services is AT&T Labs,our research
and development group.AT&T Labs has won eight Nobel Prizes and has more than
12,500 patents. Our researchers and engineers developed some of the world's major
technological inventions, including the transistor,solar cell,cell phone, and
communications satellite. In addition,AT&T Labs led in developing DSL and other
broadband Internet transport and delivery systems as well as wireless data networks.
You can find additional corporate information at the following link
http://www.att.com/gen/investor-relations?pid=5711 .
When you choose AT&T as your provider,you get innovative products and high-quality
service. In 1876,Alexander Graham Bell invented the telephone.That was the
foundation of the company that would become AT&T—a brand that has become
synonymous with the best, most reliable telephone service in the world.
In 1984,through an agreement between the former AT&T and the U.S. Department of
Justice,AT&T agreed to divest itself of its local telephone_operations but retain its long
distance, R&D and manufacturing arms. From this arrangement, SBC Communications
Inc: (formerly known as Southwestern Bell Corp.)was born.
' Twelve years later,the Telecommunications Act of 1996 triggered dramatic changes in
the competitive landscape.SBC Communications Inc. established itself as a global
communications provider by acquiring Pacific Telesis Group(1997), Southern New
;•-"N England Telecommunications (1998)and Ameritech Corp. (1999). In 2005,SBC
1 Communications Inc. acquired AT&T Corp., creating the new AT&T.
With the acquisition of BellSouth in 2006, and the consolidated ownership of Cingular
Wireless and YP.com,AT&T is positioned to lead our industry in one of its most
significant transformations since the invention of the telephone more than 142 years
o , ago.
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by authorized persons only and is not for general distribution.
MIAMI BEACH AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
AT&T has been in business for over 142 years. We serve millions of customers around
the world, including global, national, mid-size, regional, and government customers.
Currently we provide service for all of the Fortune 1000 companies.
We are proud to provide our customers with a strong product and service line,thanks
to our focus on delivering the industry's most reliable service, most globally consistent
portfolio, and the most advanced network management and security tools.
AT&T has offered Switched Ethernet(ASE)service since 2011.
We started providing Ethernet solutions in the late 1990s.
In 2017,AT&T received the#1 ranking by Fortune Magazine as the Most Admired
Telecommunications Company in the World.AT&T is#37 among the World's Top 50
Most Admired Companies (and the only telecommunications company on that Top 50
list).AT&T is ranked first in key areas including innovation,financial soundness, and
quality of products and services.There is inherent significant value in an AT&T decision
because of AT&T's strong standing, historical performance, and its unwavering past,
present, and future commitment to the success of CITY OF MIAMI BEACH.
IME
EXCELLENCE
FORTUNE J.D. POWER Gartner,
A.RDS2°15Sawaa. f`
North America
• Gartner Magic Quadrant for Network Services
• J.D. Power Top Honors in Customer Service
• #1 on Racing toward Diversity Magazine's quarterly list of the Top 25 public
companies for Diversity and Inclusion.
• Top Community Minded Communications Company(the Civic 50)
• AT&T leads the Ethernet Service Provider industry
• Over 100,000 Ethernet connections
m, • Recognized by multiple organizations, including the Metro Ethernet Forum,for
0� Network innovation.
• Unparalleled experience in delivering and maintaining Ethernet services.Some
of the largest and most forward looking customers, including yourselves, have
built their wide area networks on our highly resilient MPLS based platform that
supports speeds from 2M to 100G
• Growth Flexibility—Scalable with changing needs-speed up to 100G
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MIAMI BEACH AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
• Enables City of Miami Beach via portal access to dynamically allocate
bandwidth. Using a web portal you can adjust speeds on a daily basis if needed.
Want to up a connection to accommodate the push of an application to a site?
Want to reduce speeds over the holidays?You can do this and more,with
network on demand capabilities.With on demand features you have supreme
network control.
2.1.2 Proposers must provide a minimum of three(3) customer references for
each group proposed, including contact names,telephone numbers and
service location(s),type of service offered and length of service,for the
City to verify references.
AT&T Response:
AT&T has been in business for over 142 years. We serve millions of customers around
the world, including global, national, mid-size, regional, and government customers.
Currently we provide service for all of the Fortune 1000 companies.
We are proud to provide our customers with a strong product and service line,thanks
to our focus on delivering the industry's most reliable service, most globally consistent
portfolio, and the most advanced network management and security tools.
ASE References:
Agency Name: City of Hollywood
Contact Name: Cathy Feller,Telecommunications Manager
Office: (954)921-3648
Email address: CFELLER@hollywoodfl.org
Address: 2600 Hollywood Blvd Hollywood, FL 33020
Type of Service: ASE&ADI
Date of Service:Active since 2010
Customer Name: Hernando County Schools
Contact Person: Paul Leftwich, Director of IT
•1, Office: (352)797-7272
.�1 Email: leftwich p@hcsb.k12.fl.us
Location: 919 N. Broad St Brooksville, FL 34601
Type of Service: ASE, 19 sites
Date of Service:Active since 2013 to current
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AT&T Proprietary:The information contained herein is for use AT&T Business
by authorized persons only and is not for general distribution.
MIAMI B EAC H AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
Broward County Public Schools
Contact Person:Vincent Vinueza, Director Technical Support Services
Office: 754-321-0308
vincent.vinueza@browardschools.com
Location: 7720 W. Oakland Park Boulevard Sunrise, FL 33351
Type of Service:ASE, 275 sites
Date of Service:Active since 2009
Miami-Dade County Public Schools
Contact Person: Douglas Galbraith, Director Infrastructure Support Systems
Office: 305-995-3332
dgalbraith@dadeschools.net
Location: 2740 NW 104th Court Miami, FL 33172
Type of Service:ASE, 385 sites
Date of Service:Active since 2013
ADI References
Customer Name: City of Miami
Contact Name: Hector Pico, IT Infrastructure Manager
Contact Phone: 305-416-1075
Contact e-mail: hpico@miamigov.com
Location: 3400 Pan American Drive Miami, FL
Type of Service: 10M & 20M AT&T Dedicated Internet for City Commission meetings
Length of Service: Since 2004, upgraded 2017
Customer Name: School Board of Levy County
Contact Name: Ronald Perez
Contact Phone: (352)486-5231
Contact e-mail: ronald.perez@levyk12.org
Service location:480 Marshburn Drive Bronson, FL 32621
Type of Service: Installed 1GB of AT&T Dedicated Internet
Length of Service:Since 2015
Customer Name: Palm Beach County Schools.
Apo Contact Name: Michael James Sims
� , Contact Phone: 561-434-8512 X 48512
Contact e-mail: michael.sims@palmbeachschools.org
Location(s): School District
Type of service:Two,4Gb Internet Access using AT&T Dedicated,Internet
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AT&T Proprietary:The information contained herein is for use AT&T Business
by authorized persons only and is not for general distribution.
MIAMI B EAC H AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
2.2 Qualifications of Proposer Team. Provide an organizational chart of all personnel
and consultants, including the designated Project Manager,to be used for this
project if awarded, the role that each team member will play in providing the
services detailed herein and each team members' qualifications.A resume of
each individual, including education, experience,and any other pertinent
information, shall be included for each Proposal team member to be assigned to
this contract.
AT&T Response:
AT&T is uniquely qualified to provide proficient technical service for the system
proposed herein.AT&T shall employ and make available at reasonable times an
adequate number of appropriately qualified and trained personnel,familiar with the
Customer's operations and use of telecommunications services,to provide and support
the Customer's use of the Services in accordance with the terms of AT&T's Response to
this RFP. Only,manufacturer trained Technicians and Service Consultants perform
installation and maintenance on the system. If required after contract award,AT&T will
supply documentation to authenticate technical expertise,within,the parameters of
confidentiality limits.
AT&T is providing resumes of the account team individuals who currently serve this
account: However, it is important to note that personnel may change for multiple
reasons during the course of the resulting contract. SEE ATTACHMENT B.
TAB 3 Approach and Methodology
Submit detailed information on how Proposer plans to accomplish the required scope
of services, including detailed information, as applicable, which addresses, but need
not be limited to the following:
1. Briefly describe your network operations center and the procedures currently in
place to proactively identify and correct communications problems.
AT&T Response:
Aral,
Customer.and Technical Support
AT&T provides complete customer and technical support to assist our customers in all
I aspects of your account; both technical and day to day support issues. Day to day
account activities including service orders, billing questions, move-adds-change
requests, disconnects, accounting, and contract issues will be provided by your
Page 37
June 29,2018 `�
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MIAMI BEACH AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
designated customer support team as well as your account team.AT&T also provides
additional support through our web portal BusinessDirect®.
AT&T understands the importance of providingreliable communications and employs a
staff of highly trained personnel to support our customers.To complement our
technical support model and reduce network outages,we proactively perform regular
maintenance routines and inspections of our network while providing the technical
support you require.We also perform regular software and hardware upgrades to
network components to further improve network reliability.These routines are
especially critical throughout Miami Beach due to the proximity to the coast and
threats from hurricanes and natural disasters prone to the area.
From our Global Network Operations Center,we monitor the network 24x7 allowing us
to respond and resolve network issues almost instantly.
AT&T Switched Ethernet Service
Our dedicated expert technicians monitor and support your AT&T Switched Ethernet
Service.
These technicians monitor, identify, and resolve conditions within our infrastructure
that affect the network. However, we may not recognize all alarms that affect
customers.Therefore,to ensure your eligibility for service credits,you should report
any degradation or failure that affects your service.To do so, contact the AT&T
Ethernet Network Operations Center at 888-644-3662 and select option 1 for
maintenance.
When we monitor and support your service,we often resolve problems before you
notice them.
Ethernet Network Operations Center
The Ethernet Network Operating Center'(ENOC) provides technical support for AT&T
Switched Ethernet (ASE)Service.The ENOC is responsible for the customer-facing
network, including any equipment associated with the ASE network. It functions as the
•-.11wOverall Control Office (OCO) and Maintenance Control Office (MCO)for ASE and has
•� dedicated, knowledgeable staff to identify and resolve network-impacting maintenance
conditions.
The ENOC monitors components in the network infrastructure and, in many cases, may
be actively working to resolve an event before you notice it.The 24X7 center tracks
and coordinates problem analysis and repair, and if a dispatch is required, coordinates
the dispatch to an AT&T field office where a technician is dispatched.
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June 29,2018 4..00
AT&T Proprietary:The Information contained herein is for use AT&T Business
by authorized persons only and is not for general distribution.
MIAMI B EAC H AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
AT&T Dedicated Internet(ADI)
AT&T monitors AT&T Dedicated Internet (ADI)via our Network Operations Center
(NOC) and notifies you of network trouble via our Customer Care organization.
The NOC uses Simple Network Management Protocol (SNMP) based software and
other tools to continually monitor the status of the IP network(including non-SNMP
equipment, domain name servers, and other network components), and AT&T
Transport Centers monitor the underlying network. If we discover potential service
problems, our Customer Care organization notifies you immediately via web, email, or
text message.
If we haven't contacted you and you suspect that your service is impaired or isn't
performing correctly,you can submit a trouble report 24x7 via the AT&T
BusinessDirect® portal. Once we receive your report,we work with you to resolve the
trouble.The portal lets you check the status of your trouble reports,download
network performance reports, and view current network performance statistics
anytime.
So,we monitor your ADI service 24x7 and provide you with up-to-the-minute
information.
Internet Support Center
For AT&T Internet support,AT&T provides the technical support services essential for
optimal use of ADI.
These services include:
• Software and configuration support-We coordinate software updates and
configure router changes when necessary. We notify your contact of necessary
software changes and make every effort to perform maintenance during off
hours.
• 24-hour technical support-Our technicalsupport line (1-888-613-6330, prompt
2) is staffed 24x7.A touch-tone menu system enables you to direct your calls to
Aro, the appropriate technician.Alternatively,you can reach a customer support
specialist 24x7 via email at RM-awmis@ems.att.com
2. Describe the process for reporting network problems and/or outages.
AT&T Response:
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MIAMI BEACH AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
Please refer to the response provided in item#1.Additionally,AT&T offers a 24x7
Trouble Reporting telephone number for its customers and an assigned Service
Manager who can be contacted by the customer to follow-up on their behalf on
trouble ticket.
3. Describe the process the City will follow to ascertain the status of reported
problems and/or outages.
AT&T Response:
AT&T BusinessDirect'eMaintenance helps you manage trouble tickets in various ways.
A web-based application, eMaintenance lets you create and track your own trouble
tickets from multiple online locations without sophisticated technical knowledge.This
capability enables you to resolve service issues faster.
With AT&T Electronic Maintenance,you can
• Report troubles with your AT&T service
• Send comments to the work center and receive progress updates on tickets
• Resolve problems quickly, improving the overall performance of your network
• Control maintenance procedures at your own pace and convenience
• Create and track trouble tickets that generate maintenance requests.
• Modify open tickets,add comments on a ticket, and request status reports
• Search an inventory of up to 60 days of open and closed tickets
• View comprehensive online help documentation and tutorials
This means that you can get the support and flexibility you need to efficiently resolve
service trouble.
AT&T's trouble management and ticketing platform is an automated, end-to-end
rlo tracking process.The following are examples of some of the automated processes:
j' • Problem diagnosis and sectionalization
• Ticket routing to the appropriate work centers (internal and external)
• Notification of status and escalations—topology status,email,short messaging
system (SMS), and page
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MIAMI BEACH AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
• Customer interfaces(IVR)
• Verification and closure
The platform also manages workforce assignments and dispatches for these three
activities:
• Installation and provisioning
• Planned maintenance and changes
• Unplanned maintenance and changes
These requests go to one central system that manages both the inside plant (central
office)workforce and the outside plant workforce. Based on the request type, skills
needed to perform the work,workforce availability, and criticality of the work
(including the due date);the workforce scheduling system optimally schedules the
right person (with the least amount of travel time)to perform the task.
Thus, our trouble management and ticketing platform allows us to automatically move
a trouble ticket from creation to closure.
Whenever our customers require technical support,AT&T Technical Support is
available
24x7x365. No matter when you need AT&T technical support,we make it easy to
contact us via phone,web, email,or text message. We also provide you with a list of
contacts for escalation for critical and/or after hours'support along with a designated
Service Manager available to City of Miami Beach 24x7x365.And our Express ticketing
web portal makes opening a trouble ticket easy and fast and is available from any
mobile device or PC.
The following assistance is available:
1. AT&T Service: 1 800 247-2020
2. Web Portal:www.att.com/expressticketing(from your mobile phone,tablet, or
PC)
igaz
AT&T Express Ticketing is an online ticketing system that allows you to easily create
VIVO trouble tickets from your mobile phone,tablet,or PC for these AT&T services:
• Data circuits: including ASEoD,ASE,ADI
• Local Voice Service: Landline telephone service.
o
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AT&T Proprietary:The Information contained herein Is for use AT&T Business
by authorized persons only and is not for general distribution.
MIAMI B EACH AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
• Telephone circuit ID: Special services phone number for a public switched
network.
Key Benefits
• Fast and convenient online service
• Status and ticket escalation available online
• Ability to add comments and notes to ticket logs
• Easy to use Service ID Wizard to help with customer choices.
• Ability to copy and paste an entire service ID to initiate ticket creation.
When creating a new trouble ticket,you may be asked to provide some or all the
following information,depending on the service reported:
• The nature of the issue
• Circuit ID, out of band number, POTS line
• The physical address where the trouble is located
• Facility access hours and/or available extended access hours
• If dispatch is necessary, any security procedures needed to gain access to your
facility and the billing authorizer name and telephone number
• Your name and telephone number AND the local contact name and telephone
number
4. Provide and describe your Service Level Agreements (SLA) as they relate to
latency, availability and quality of service. Identify any costs and credit penalties
associated with these SLA's.The City's objective is to obtain a maximum of a two
hour response to all trouble tickets.
AT&T Response:
AT&T is bidding its standard Service Level Agreements (SLAB)for its products and
services which are available for review at: http://serviceguidenew.att.com/
IVO
Please select the appropriate service,then navigate to the.Service Level Agreement
section of that Service Guide.
AT&T Switched Ethernet Service(ASE)
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June 29,2018
AT&T Proprietary:The Information contained herein is for use AT&T Business
by authorized persons only and is not for general distribution.
MIAMI BEACH AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
For AT&T Switched Ethernet Service (ASE),the network availability parameter for the
Service Level Agreements (SLA) is at least 99.99%for all ports(except broadband) and
Classes of Service (CoS).
We calculate network availability as the percentage of time during a month that the
network is capable of accepting and delivering your data. Network availability includes
the Ethernet core network and the local loop, and the calculation excludes network
outage time during maintenance windows.
The calculation for Network Availability for a given month is as follows:
Network Availability= [(24 hours x days in the month x 60 minutes x number of
customer ports in the LATA)—network outage time]/(24 hours x days in the month x
60 minutes x number of customer ports in the LATA).
Credits are subject to the following terms and conditions:
• You must notify AT&T when the service within'a calendar month fails to meet
the committed level.
• You must request a service credit within 45 days after the end of the month in
which the failure occurred.
• After we verify that the service performance for network availability was less
than the committed level,we provide you with a credit equal to 10%of the
Monthly Recurring Charge (MRC)for all affected ports.
With AT&T Switched Ethernet Service (ASE),we provide a Class of Service(CoS)Service
Level Agreement (SLA)for network latency, Packet Delivery Rate (PDR),and jitter.
We measure the latency,jitter, and Packet Delivery Rate (PDR) by averaging monthly
sample measurements we take between the Network Termination Equipment(NTE)to
which your ports are attached and the network.We base the SLA's parameters on the
LATA-wide average of outbound the traffic between your NTE and the network.
m, ADI
r/� AT&T offers several types of Service Level Agreements(SLAs)for AT&T Dedicated
Internet(ADI).
Our performance objective for AT&T Dedicated Internet (ADI)site availability is 100%.
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June 29,2019
AT&T Proprietary:The information contained herein is for use AT&T Business
by authorized persons only and is not for general distribution.
MIAMI B EACH AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
We stand behind-this objective with a service level agreement(SLA)that offers
eligibility for credits in case of an outage.
Depending on your contract, the SLAs for your service may include
• On-Time Provisioning
• Site Availability/Time to Restore
• ADI Site Availability
• Latency
• Data Delivery
• Jitter
These SLAs help assure you that we strive to provide reliable, high-performance
service.
AT&T's process for tracking and issuing Service Level Agreement(SLA)credits as a
result of an outage or service interruption at an AT&T Dedicated Internet(ADI) site is to
review requests and issue credit when it meets the criteria outlined in the ADI SLA.
In order to receive a credit,you must submit a request online or via email (depending
on your location) by the end of the month after the month in which we complete
provisioning or clear the trouble. A credit covers the time period between trouble
reporting and resolution.
More than just an Internet connection,AT&T Dedicated Internet is your complete
solution, offering symmetric access, guaranteed provisioning, and around the clock
technical support.You will experience the quality and performance required to
conduct business over the Internet with confidence.With AT&T's Dedicated Internet,
you get reliability you can count on with associated service level agreements,optimal
performance,scalability, and business security features from one of the world's leading
service providers and a Tier 1 ISP.
httpsJ/www.youtube.com/watch?v=m6JRUWonL5E
jahlk
.40
IVO The service guide link below for AT&T Switched Ethernet and AT&T Dedicated Internet
details the SLA credits process and outlines definitions,exclusions,and specifics about
associated remedies.
http://serviceguidenew.att.com/sg landingpage?tgtPg=sg libraryCustom
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AT&T Proprietary:The information contained herein is for use AT&T Business
by authorized persons only and is not for general distribution.
MIAMI B EACH AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
5. Describe your escalation policies and procedures for problems and trouble tickets
along with organizational chart and contact information.
AT&T Response:
Escalation—Trouble tickets
Your designated AT&T Service Manager is your key contact when escalation of a
trouble is needed.To escalate a trouble ticket on AT&T services, we use a formal
procedure that depends on trouble severity. Following the easy steps below,your
Service Manager will get engage.
1. Report the trouble to AT&T and receive a ticket number.This can be done by:
a. Online portal; www.att.com/expressticketing or
b. Calling our Helpdesk at 800-247-2020
2. Contact your designated AT&T Service Manager and provide the following:
a. Trouble ticket number
b. Description and nature of the trouble and its severity
c. Contact information
The Service Manager will then coordinate with the AT&T repair team and network
operation centers to prioritize the repair and response of the trouble.You will be kept
up to date on the status of the repair via emails and/or direct contact with your Service
Manager until the issue is resolved.The escalation process will remain active until the
problem is resolved and service is restored.This includes 24x7x365 response.
AT&T Switched Ethernet Service
When you're on the phone with technical support,you can escalate problems with
AT&T Switched Ethernet Service by asking your representative to transfer your call to
a* an Ethernet Network Operations Center(ENOC) supervisor.
r%
If, after speaking to a supervisor,you're still not satisfied,you can ask the supervisor to
[ } transfer your call to a manager, an area manager,or a general manager.
0
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MIAMI
BEACH AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
In addition, our representatives automatically escalate problems when they're not able
to resolve them.
6. Describe in detail the process for adding, deleting or modifying network services
and/or communications links.
AT&T Response:
ASEoD enables you to provision additional bandwidth capacity in near-real time via a
web interface and then simply dial the bandwidth down when not required.The
interface lets you configure and manage your network resources, including adding or
changing services, scaling bandwidth, and ordering more ports.
Adding circuits for additional fiber ready sites is also available via the BusinessDirect°
portal, and new circuits can be ordered, installed, and activated in as little as five days
directly by City of Miami Beach staff.
7. Provide information on firm's billing format and flexibility to accommodate City
billing information requirements.
AT&T Response:
AT&T Switched Ethernet Service Payment Plans
For AT&T Switched Ethernet Service, we offer five term payment plans.
These plans have terms of 12, 24, 36,48, and 60 months and offer slight price
discounts for each additional time increment.
In addition, we offer AT&T Switched Ethernet Service on a month-to-month basis after
your contract expires.
ADI Billing Options
1o,
For AT&T Dedicated Internet(ADI),AT&T offers flat rate and usage-based billing.
If you choose flat rate billing for ADI,you contract for a stated bandwidth and pay a set
monthly fee for the contract term.This approach can help you simplify your budget.
Alternatively, you can choose usage-based billing,which is based on your monthly
sustained bandwidth usage rather than a set monthly fee.
O' Page 46
June 29,2018 4No.
AT&T Proprietary:The information contained herein is for use AT&T Business
by authorized persons only and is not for general distribution. s*"' "
MIAMI BEACH AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
We offer four usage-based billing options for ADI:
• Burstable Billing Method—you get a full dedicated access circuit and pay only
for actual sustained bandwidth usage rather than the full line rate.This method
enables you to burst up to the circuit's full capacity when necessary.
• Hi Cap Flex Billing Method—As with Burstable Billing,you get a fully dedicated
access circuit and pay only for actual sustained bandwidth usage rather than
the full line rate.You select a minimum monthly bandwidth commitment and
pay an additional fee for sustained usage above the minimum commitment.
This method enables you to burst up to the circuit's full capacity when
necessary.
• Shadow Billing Method—This method,which is available for the redundant
dedicated access connection if you select either ADI Access Redundancy Option
(AARO) Backbone Node Redundancy or AARO Access Router Redundancy, uses
a modified 13urstable Billing pricing structure with a minimum billing rate of 56
Kbps. For AT&T Managed Router/Managed Router Option 2 customers,we
route traffic over a single, primary link.The second, redundant link provides a
backup in case the primary link fails.
• Sustained Usage Method—With this method (based only on monthly sustained
bandwidth usage),we poll the access router every five minutes and measure
the amount of incoming and outgoing data.Then,we divide the data by 300,
which is the number of seconds in a five-minute interval.This calculation
provides the average incoming and outgoing data in that interval.We use the
averages to track your data over a month.Then, we charge you for the bottom
95% level of usage and disregard the top 5% level
The standard interval for Minimum Bandwidth Commitment (MBC) changes is five
calendar days.
Online Bill
•�� AT&T BusinessDirect®eBill is an electronic billing tool that you access through the
BusinessDirect®portal.
The tool provides you with a secure website where you can manage all your billing-
related tasks. It combines multiple billing functions and gives you an integrated view of
your billing information for both voice and data services.
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June 29,2018 `4M1.�
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by authorized persons only and is not for general distribution.
MIAMI BEACH AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
BusinessDirect®eBill is available free with the AT&T Business Network(ABN) pricing
package,Virtual Telecommunications Network Services (VTNS),AT&T Mobile Solutions,
and some standalone data services (ATM,frame relay, and private line services). If you
have business locations outside the U.S.,you must have at least one service location in
the U.S. in order to use the tool.
The tool enables you to
• View your bill—you can view complete invoice details for the current billing
period and for the previous 12 months.
• Pay your bills online—Designate a checking or savings account for us to debit,
and then you visit the website each month to authorize payments.You have the
option to pay for some or all services and to pay a part or all of the balance due.
• Create standard or custom reports and analyze billing data—you can structure
information to mirror the way you do business. For example,you can separate
or flag each operating unit.You can even restrict access to portions of your
reports.
• Get customer service—Make inquiries and request billing adjustments online.
These functions can help you improve the accuracy of your transactions and thereby
minimize billing discrepancies.And, while the tool centralizes billing functions,you may
use all or only some of them. For example, you can request billing adjustments online
without paying your bills online.
When you have the BusinessDirect eBill tool,you can conveniently manage your billing
tasks online.
Bill Format
Several billing media types, including paper and electronic formats, are available via
AT&T BusinessDirect®.
The AT&T Alternate Bill Media products deliver billing information in electronic
111101' formats. Depending on your AT&T services and your location,we can deliver your
billing information in one of two ways:
• PDF images
• Billing data that you can input directly into your accounts payable or inventory
applications or use to create custom billing reports
r11,.,, Page 48
June 29,2018 Lm
AT&T Proprietary:The Information contained herein is for use AT&T Business
by authorized persons only and is not for general distribution.
MIAMI BEACH AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
We deliver PDF bill images on CD or DVD. We can send you billing data files on CD or
DVD, or we can electronically transmit them to you many ways. Regardless of the
billing medium, we deliver billing information automatically each month.
For applicable accounts,you can easily order AT&T Alternate Bill Media products using
the AT&T BusinessDirect®eBill online tool.
8. Proposer must provide accurate information as to allowed uses of the proposed
network facilities. Include what services can be dynamically allocated or shared
on one facility.
AT&T Response:
AT&T Switched Ethernet and/or AT&T Switched Ethernet on,Demand are our
recommendations for the City of Miami Beach WAN service. With the offered classes of
services and optional customer prioritization mechanisms AT&T Switched Ethernet can
support voice,video and data traffic.
AT&T Dedicated Internet services can support both Internet and voice (SIP)traffic.To
accommodate voice (SIP)traffic AT&T would need to provide the managed router for
the AT&T Internet circuit.
9. Describe your billing processes, including flexibility of billing cycles, availability of
electronic billing and consolidation of existing billing currently provided to the
City. In addition,the City requires an ad hoc reporting tool as well as training of
staff on using the tool.
AT&T Response:
ASE Payment Plans
For AT&T Switched Ethernet Service, we offer five term payment plans.
These plans have terms of 12, 24, 36,48, and 60 months and offer slight price
discounts for each additional time increment.
ler
In addition, we offer AT&T Switched Ethernet Service on a month-to-month basis after
your contract expires.
ADI Billing Options
Page 49
June 29,2018 `41111.
AT&T Proprietary:The information contained herein is for use AT&T Business
( by authorized persons only and is not for general distribution.
MIAMI B EAC H AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
For AT&T Dedicated Internet(ADI),AT&T offers flat rate and usage-based billing.
If you choose flat rate billing for ADI,you contract for a stated bandwidth and pay a set
monthly fee for the contract term.This approach can help you simplify your budget.
Alternatively,you can choose usage-based billing, which is based on your monthly
sustained bandwidth usage rather than a set monthly fee.
We offer four usage-based billing options for ADI:
• Burstable Billing Method—you get a full dedicated access circuit and pay only
for actual sustained bandwidth usage rather than the full line rate.This method
enables you to burst up to the circuit's full capacity when necessary.
• Hi Cap Flex Billing Method—As with Burstable Billing,you get a fully dedicated
access circuit and pay only for actual sustained bandwidth usage rather than
the full line rate.You select a minimum monthly bandwidth commitment and
pay an additional fee for sustained usage above the minimum commitment.
This method enables you to burst up to the circuit's full capacity when
necessary.
• Shadow Billing Method This method,which is available for the redundant
dedicated access connection if you select either ADI Access Redundancy Option
(AARO) Backbone Node Redundancy or AARO Access Router Redundancy, uses
a modified Burstable Billing pricing structure with a minimum billing rate of 56
Kbps. For AT&T Managed Router/Managed Router Option 2 customers, we
route traffic over a single, primary link.The second, redundant link provides a
backup in case the primary link fails.
• Sustained Usage Method—With this method (based only on monthly sustained
bandwidth usage),we poll the access router every five minutes and measure
the amount of incoming and outgoing data.Then,we divide the data by 300,
which is the number of seconds in a five-minute interval.This calculation
provides the average incoming and outgoing data in that interval. We use the
averages to track your data over a month.Then,we charge you for the bottom
r/ 95% level of usage and disregard the top 5% level.
The standard interval for Minimum Bandwidth Commitment(MBC) changes is five
calendar days.
Online Bill
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by authorized persons only and is not for general distribution.
MIAMI B EACH AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
AT&T BusinessDirect®eBill is an electronic billing tool that you access through the
BusinessDirect portal.
The tool provides you with a secure website where you can manage all your billing-
related tasks. It combines multiple billing functions and gives you an integrated view of
your billing information for both voice and data services.
BusinessDirect eBill is available free with the AT&T Business Network(ABN) pricing
package,Virtual Telecommunications Network Services (VTNS),AT&T Mobile Solutions,
and some standalone data services (ATM,frame relay, and private line services). If you
have business locations outside the U.S.,you must have at least one service location in
the U.S. in order to use the tool.
The tool enables you to
• View your bill—you can view complete invoice details for the current billing
period and for the previous 12 months.
• Pay your bills online—you designate a checking or savings account for us to
debit, and then you visit the website each month to authorize payments.You
have the option to pay for some or all services and to pay a part or all of the
balance due.
• Create standard or custom reports and analyze billing data—you can structure
information to mirror the way you do business. For example,you can separate
or flag each operating unit.You can even restrict access to portions of your
reports.
• Get customer service—Make inquiries and request billing adjustments online.
These functions can help you improve the accuracy of your transactions and thereby
minimize billing discrepancies.And, while the tool centralizes billing functions,you may
use all or only some of them. For example,you can request billing adjustments online
without paying your bills online.
When you have the BusinessDirect eBill tool,you can conveniently manage your billing
, tasks online.
AT&T BusinessDirect®Training
Various types of training are available for AT&T BusinessDirect®, including online videos
and tutorials,job aids, and instructor-led classes.
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AT&T Proprietary:The information contained herein is for use AT&T Business
by authorized persons only and is not for general distribution.
MIAMI B EACH AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
Online training, which you can access 24x7 on the BusinessDirect®site
(www.businessdirect.att.com/portal/index.isp), includes pre-recorded web seminars
and online tutorials. For example, a screen-specific tutorial guides you through creating
a trouble ticket. Many support screens, including Transport Services screens,feature a
click-to-chat function.
Also, the site provides job aids and fact sheets for many BusinessDirect®tools. For
example, you can download PDF fact sheets about the online tools for AT&T Business
Network and AT&T IP Flexible Reach Service.
In addition, we offer instructor-led training.Our eKnowledge team leads weekly web
seminars on the eMaintenance tool.The BusinessDirect Learning Center website lists
scheduled classes.
So,you can choose the training options that best meet your needs.
10. Detail, if any, waivers for installation and implementation for replacing existing
carrier services, initial new services, subsequent installations and new services,
over the life of the contract.
AT&T Response:
Please see our pricing as found in Appendix E Cost Proposal form.
11. Present support documentation that identifies the number of network outages
during last calendar year.
AT&T Response:
AT&T's network reliability statistics averaged higher than 99.99%.AT&T considers its
network outages and recovery times to be proprietary and confidential, as per the
policies of the U.S. Department of Homeland Security and the Federal Communications
Commission (FCC).Thus,AT&T must decline to provide details about network outages
nal
and recovery time.
AT&T considers the information in its outage reports to the FCC highly sensitive and
therefore unsuitable for public availability, pursuant to the following FCC's findings:
"The overwhelming demonstrated that the outage reports will contain sensitive data,
which requires confidential treatment under the Freedom of Information Act."
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by authorized persons only and is not for general distribution.
MIAMI BEAC H AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN"),and Internet Connectivity Services
12. Provide a network contingency plan in the event of network outage/natural
disaster. What are the planned alternative facilities and at what level of degraded
service is the contingency plan activated?
AT&T Response:
AT&T's Disaster Recovery Plan
The purpose of AT&T's disaster recovery plan is to be able to recover our voice and
data networks when a natural or manmade disaster occurs.
Our network disaster recovery plan has three primary goals:
• To route non-involved telecommunications traffic around an affected area
• To give the affected area communications access to the rest of the world
• To quickly restore communications service
AT&T has invested more than $600 million in its U.S. NDR program and another$15
million internationally.Team members have spent more than 125,000 working hours
on field exercises and deployments over the last two decades.
The AT&T Disaster Recovery program is unique, because it is the only one of its kind in
the industry. Beginning with our understanding that restoring communication following
a major disaster is a top priority, we've built a program and plan that enables us to
provide a rapid response. Our program includes patented automated tools, such as
Real Time Network Routing(RTNR) and a highly skilled Network Disaster Recovery
Team with mobile disaster recovery equipment.We strategically locate teams of highly
trained technicians and a fleet of giant tractor-trailer trucks across the country,so we
can be ready to respond when disaster strikes.
Team members are on-call 24 x7 so they and their equipment can be en route to an
emergency incident within two hours of an official call-out.We have specially designed
tractor-trailer rigs, equipped with all the equipment we must have to recover a
destroyed AT&T central office. We locate the trailers in several locations across the
•-.44, country,so we can quickly reach a disaster site.This equipment generally travels by
lerroad, but in an extreme emergency,we can ship the trailers by rail or air.
Each trailer has self-contained power and environmental capabilities and each houses a
component of the network technology that would normally be part of a permanent
office. We interconnect the individual components to match the unique configuration
of a heavily damaged or destroyed central office.
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by authorized persons only and is not for general distribution.
MIAMI B EACH AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
Our Disaster Recovery Team can restore service within a matter of days, rather than
months.The team can also restore long-distance service by erecting a temporary
microwave tower, installing a temporary satellite earth station, or establishing
temporary calling centers that allow customers direct access to our network.Thus,we
can quickly respond and restore service.
AT&T's Disaster Recovery Plan includes but not limited to the following components: _
• Inventory of repair parts, cabling,fiber, etc. maintained in Dade County.
• Additional inventory maintained regionally and statewide.
• Designated 24x7x365 Service Manager for CITY OF MIAMI BEACH.
• 2,345+ Maintenance and repair vehicles available in State of Florida.
• 14,000+AT&T employees located in Florida.
• Portable Power Generators-Strategically positioned.
• Annual coordination efforts with County and State Emergency Management
personnel.
• Global Network Operations Center(s) 24x7x365 monitors AT&T's global
network.
• $600M investment in recovery equipment and AT&T's Network Disaster Team
including:
o 300+self-contained equipment trailers and support vehicles.
o Ability to deploy to effected areas within hours.
o A base camp consisting of two 40-person climate-controlled tents with
kitchen, bathroom, shower, laundry facilities and 12,000 ready-to-eat
meals.
o A medical RV to provide staff nurse 24 hours a day.
o 1,200 permanent and portable generators deployed on flatbed trailers.
o Specially trained managers, engineers, and technicians.
o Quarterly NDR exercises performed around the world.
o Six depots located around the country housing restoral equipment.
r/" o Consolidated restoral efforts for wireline, cellular and core network.
o National Security Emergency Preparedness management team.
o Recovery efforts coordinated directly with federal,state, local government
s
agencies.
.x .r�'r0. `"s June 29,2018 Page 54
AT&T Proprietary The information contained herein is for use AT&T Business
by authorized persons only and is not for general distribution.
,
• MIAMI BEACH , AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
' Anytime... Anywhere... Any Event.
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AT&T is the first company nationwide to receive United States Department of
Homeland Security's (DHS) Private Sector Preparedness Program (PS-Prep)
certification. In addition, in May 2015,AT&T became the first,and only,
telecommunications company to be certified under the new international Business
Continuity Management standard (ISO 22301)for the Voluntary Private Sector
Preparedness Program (PS-Prep).
So, our commitment to our customers continues even when a disaster occurs.
•
AT&T Switched Ethernet(ASE)
By monitoring and managing our network at the edge and within the core,we help
minimize the unplanned outages of AT&T Switched Ethernet (ASE).
Because our core network includes diverse, redundant connections,we're able to
manage traffic to ensure adequate available capacity in the event of a network failure
on another route.We use 10G/100G Wide Area Network(WAN) links over fiber optics
gi or Reconfigurable Optical Add-Drop Multiplexers (ROADM).
This means that when the network volume warrants it,we can
^ • Interconnect our core switches
n • Add links or switches
• Expand the network
op!,:,-,-.4,0„,0,14.,4t Page 55
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I
by authorized persons only and is not for general distribution.
MIAMI B EACH AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
• Serve additional customers and geography
We try to anticipate necessary increases your Committed Information Rate (CIR) and in
many cases can increase it without any physical changes to the network connection. If
the core network experiences congestion,we prioritize traffic with higher priority
Classes of Service (CoS) (like real time and interactive).This means that the higher
priority traffic should experience fewer dropped packets.
ADI
Optional redundancy options (additional charges would apply)—include Customer
Premises Equipment (CPE) Redundant Configuration (an ADI with Managed Router
service option),which provides redundancy at your site via a fully configured and
tested AT&T ADI standby router; if it fails,we replace it and provide changeover
assistance.Alternate Backbone Node provides backbone node redundancy via two
access circuits (both of which must use the same access method) between your site
and two different access routers at physically diverse AT&T backbone nodes.
The ADI Access Redundancy Option (AARO) provides redundant components between
your LAN and the AT&T IP backbone so that if one path fails,traffic automatically
reroutes.You can choose Backbone Node Redundancy,Access Router Redundancy
(ARR), or Automatic Load Balancing(ALB). Backbone Node Redundancy provides access
circuits at your site (both of which must use the same access method)that connect
through two different access routers at two of our physically diverse backbone nodes.
ARR provides logical redundancy(if components fail)via access circuits on one or two
customer routers(CRs) at your site that connect through two access routers (ARs)to
one AT&T IP backbone node; each circuit can have a different bandwidth but must use
the same access method.Automatic Load Balancing(ALB) balances traffic(if
components fail) across access circuits on one or two CRs at your site and a single AR;
both circuits must have the same bandwidth.
13. Provide a detailed project plan and timeline that includes and details all tasks
required to ensure a seamless and successful turnkey network conversion from
ri the incumbent's services to the selected Contractor's services.
Aro,
AT&T Response:
iAT&T defines"turnkey"to mean that AT&T will provide only the items of equipment
Jand services specifically listed in this bid response.AT&T will provide any additional
o , equipment or services requested by the Customer at additional cost to the Customer.
The pricing provided is predicated on the requirements as set forth by these
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AT&T Proprietary:The information contained herein is for use AT&T Business
by authorized persons only and is not for general distribution.
i V
MIAMI BEACH AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
documents. Use of the word "turnkey" or similar terms does not require AT&T to
provide equipment or services beyond those specifically quoted.
AT&T Project Plan
AT&T will provide a Project Manager to track and coordinate all the activities
throughout this project and keep you constantly updated on the progress.AT&T brings
the resources and technical expertise to deliver the following services to City of Miami
Beach in support of our proposed network solution.
• Develop detailed logical and physical diagrams for all network designs;
• Review designs with designated staff for approval and signoff;
• Order, configure, install,and test any equipment,software, and circuits;
• Implement production network;
• Facilitate migration of systems and services to new technologies;
• Follow City of Miami Beach IT change management procedures;
• Coordinate with City of Miami Beach IT for scheduling changes with a
documented change and configuration management process.
• Thoroughly document all implemented configurations via the configuration
management process;
• Turn over all documentation to City of Miami Beach IT upon completion of
project;
• Perform knowledge transfer to designated City of Miami Beach IT staff for the
implemented network technologies(designs, configurations, standards,
management,etc.).
• Maintain the WAN, Internet, and Security services;
Installation, Implementation and Deployment
AT&T understands the importance of managing a network transition from the existing
WAN architecture to the new, proposed architecture. For this project to be a success,
an effective plan must be thoroughly designed,documented, and executed.These
Aro, steps are critical in preventing any service disruption to your sites. Our goal is to
prevent any interruptions from impacting your sites throughout the entire project.We
have an excellent record of managing large scale network installations, migrations and
upgrades including multiple projects for City of Miami Beach in the past.
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by authorized persons only and is not for general distribution.
'MIAMI B EAC H AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
Our plan should you choose to migrate to AT&T Switched Ethernet on Demand
includes installing the new network in parallel to the existing network so testing and
certification occurs before transitions are scheduled.This will be done at each of the
sites as the new WAN is installed and at the designated site(s)where the Internet
connection(s) are installed.
Project Manager
AT&T provides a Project Manager to coordinate all the activities throughout this
project and will track and coordinate all activities and keep you constantly updated on
the progress.AT&T project managers are Project Management Institute(PMI) certified
Project Management Professionals(PMPs)who can deliver projects and
implementations using PMI's Project Management Body of
Knowledge (PMBok) methodologies, or Microsoft Solutions Framework(MSF). Our
methodology has the advantage of possessing field-proven deployment templates
based on successful implementations and transitions.
Our processes are aligned across six phases(Assess, Plan, Design,Test, Implement, and
Support).
To transition your network, we use our standard and proven project management
methodology. Our project management methodology helps ensure a smooth transition
of the managed network services from your current state to comprehensive
managementunder the AT&T management team.The methodology is a system of
processes designed for successful transitions and
implementations.
Project Plan—Overview
Step Activities
1 Designated Project Manager assigned by AT&T
2 Project Manager initiates project with City of Miami Beach
a* 3 Service orders initiated by AT&T account team
4 Project Manager begins fiber assessment.
[L
n 5 Project Manager coordinates any fiber work required with AT&T Outside Plant
0
Engineers
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MIAMI B EAC H AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
Internet
6 Service orders initiated by AT&T
7 Facilities and equipment installed, configured, and tested
8 IP addresses assigned, configured, and provided to City of Miami Beach
9 Internet service activated and performance testing completed at designated
sites
Individual sites
10 Project Manager coordinates the sites priority list with City of Miami Beach
11 AT&T technicians perform site visits at each site-coordinated by PM
12 Termination devices are installed and tested by AT&T technicians
13 AT&T fiber is terminated and tested to termination devices
14 Project Manager coordinates the activation of ASEoD
15 ASEoD is made available for,use at each site
16 Connectivity is confirmed to the Hub Site
17 All tests and verification completed
18 Gain acceptance by City of Miami Beach
19 Update project workbook with circuit info for each site.
20 Repeat steps for each site
Final test and acceptance—All components and Services
.40 21 Project Manager provides final testing and documentation
22 Project Manager closes out project with City of Miami Beach
Project Plan—Detail
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AT&T Proprietary:The information contained herein is for use AT&T Business
by authorized persons only and is not for general distribution.
M I AM I B EAC H AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
The following plan offers additional details about transitioning your WAN project.This
plan is easily modified based on scheduling, additional options and/or design changes
required.
Phase
1. Designated Project Manager assigned by AT&T—Upon contract acceptance,
AT&T account team lead requests a designated AT&T Project Manager(PM) be
assigned to this project.A handoff package is provided by the sales team and an
Internal Kickoff meeting is scheduled.
2. Internal Kickoff—Led by the PM,the purpose of this meeting is to transfer
knowledge of the project from the sales team to the PM. Contracts, design,
project overview and key contacts are discussed during this meeting.
3. Initial Review—The AT&T PM reviews all documents and information about the
project and starts an official workbook to document and track the project.
4. External Kickoff—PM coordinates the initial customer meeting to-discuss the
key concepts of the project and confirm key customer personnel and their
contact information. Project scope is prepared and presented by the PM
including:
• Key customer contacts
• Customer priorities
• Site information
• Critical dates
• Scheduling information
• Future meeting dates
5. Service orders initiated by AT&T account team—Working with PM, account
team places orders for the ASE on Demand and Internet and equipment. Order
ice, information is provided to PM and added to the project workbook.
A0 6. Self Service Portal—City of Miami Beach staff will get login access and training
for the self-service portal included with ASE on Demand
7. Site visits—PM coordinates with the AT&T Outside Plant and BICSI engineers to
schedule site visits to all sites.This activity requires City of Miami Beach
assistance and is coordinated by the PM.
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1
MIAMI B EACH AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
• The following items are verified during the site visits:
Grounding
• Electrical power
• Space required for new termination device(Ciena)
• Entrance facilities,conduit availability
• Available fiber pair
8. Site visit report—the PM provides a detailed report to identify sites that
require items listed above.AT&T begins working on any needed fiber
placement and/or splicing. Other items that are the responsibility of City of
Miami Beach and are presented to City of Miami Beach staff.
Internet Install
1. Internet Service—Internet services are ordered.
2. Internet equipment—City of Miami Beach to provide routers for Internet
service.
3. Internet tested—Internet services configurations are confirmed, documented
and service is tested.
4. Customer acceptance—City of Miami Beach staff provide acceptance of the
services.
5. Project workbook updated—The AT&T PM updates the project workbook with
the status of the Internet service locations.
Phase VI—Closeout
The AT&T Project Manager closes out'the project after all sites have been installed,
tested, and accepted by City of Miami Beach.A formal closeout document will be
provided to the staff including but not limited to the project workbook, list of circuit
ID's, maintenance contact numbers,online trouble
a0, reporting systems, and other information required by the customer.The PM will
1111% confirm the customer has access to the BusinessDirece portal and other systems as
needed.The PM will formally close out the project.
ADI
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by authorized persons only and is not for general distribution.
MIAMI BEACH AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
For AT&T Dedicated Internet(ADI), AT&T provides several implementation support
functions and options.
Your service activation fee covers access line coordination, Domain Name System
(DNS) registration, and service testing as well as a technical interview with the AT&T
Provisioning Technical Engineer(PTE).The PTE works with you to prepare for providing
and initiating service. We provide site information to your designated point of contact
and register your network numbers,domain names, and routing information.
Unless you're using your own premises equipment,you must provide space and power
for the dedicated router and other premises equipment, an attachment to your
internal network, at least one computer with Transmission Control Protocol/Internet
Protocol (TCP/IP) support, and a dedicated Plain Old Telephone Service (POTS) line for
the out-of-band diagnostic modem.
We order and install the Ethernet Private Line Circuit necessary to deliver AT&T
Dedicated Internet. In addition,we arrange for the circuit to terminate near the
planned equipment location. However,you're responsible for inside wiring changes.
We conduct cooperative testing of your site to ensure that the on-site router
successfully communicates over AT&T Dedicated Internet.The cooperative testing
verifies the proper operation of the on-site equipment,the local access facility, and the
access infrastructure. Regardless of your state of readiness,we activate billing once we
complete the processes for providing service.
These processes include
• Local access circuit order
• Interoffice channel (IOC) provisioning to the backbone node
• Backbone router provisioning
• DNS and option provisioning (if required)
• End-to-end connectivity testing over the Internet
0.10, An implementation option is Managed Router which includes the equipment
configuration in the service activation fee.With this option,you can choose to receive
tele-installation or on-site installation (except for speeds of T3 and above,for which
only on-site installation is available).
IJIf you select tele-installation,you're responsible for unpacking and connecting the
premises equipment although telephone assistance from AT&T is available if necessary.
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MIAMI BEACH AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
If you select on-site installation,we unpack, connect, and test the equipment, and we
complete the cooperative testing with the Network Operation Center(NOC).
In addition, we provide online access to the AT&T Dedicated Internet Implementation
Planner.This planner provides details about the installation and use of the service.
This means that we facilitate your system installation so that you can take care of your
business.
14. Denote your Points of Presence (POPS) in the City relative to the sites to be
served in Appendix A, describing the types of switching devices available at each
location as it relates to currently installed equipment on the City's network.
AT&T Response:
Forsecurityreasons,we're unable to disclose the locations of AT&T's points of
presence (POPs).The Department of Homeland Security considers the communications
sector critical to U.S.security and its economy and mandates that carriers can't
disclose POP locations.
Termination
Address j QIjIQ4JJt-11E1 - POP
5301 COLLINS AV,MIAMI
BEACH,FL Indian Creek Ciena AT&T Miami POP
555 17TH ST,MIAMI,FL Beach Relief Ciena AT&T Miami POP
2700 SHERIDAN AV,MIAMI
BEACH,FL Beach Relief Ciena AT&T Miami POP
400 W 42ND ST,MIAMI BEACH,
FL Beach Relief Ciena AT&T Miami POP
2300 PINE TREE DR,MIAMI
BEACH,FL Beach Relief j Ciena AT&T Miami POP
1790 SUNSET HARBOUR DR,
MIAMI BEACH,FL Beach Relief Ciena AT&T Miami POP
1700 CONVENTION CENTER DR,
MIAMI BEACH,FL Beach Relief Ciena AT&T Miami POP
600 17TH ST,MIAMI BEACH,FL Beach Relief Ciena AT&T Miami POP
1691 MICHIGAN AV,MIAMI
r/ BEACH,FL Beach Relief Ciena AT&T Miami POP
1100 WASHINGTON AVE,
MIAMI BEACH,FL
Beach Relief Ciena AT&T Miami POP
1001 OCEAN DR,MIAMI BEACH,
FL Beach Relief Ciena AT&T Miami POP
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by authorized persons only and is not for general distribution.
MIAMI BEACH AT&T Response_to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
6880 INDIAN CREEK DR,MIAMI,
BEACH,FL Indian Creek Ciena AT&T Miami POP
2301 ALTON RD,MIAMI BEACH,
FL Beach Relief Ciena AT&T Miami POP
2401 BIARRITZ DR,MIAMI
BEACH,FL Indian Creek Ciena AT&T Miami POP
501 72ND ST,MIAMI BEACH,FL Indian Creek Ciena AT&T Miami POP
1245 MICHIGAN AV,MIAMI
BEACH,FL Beach Relief Ciena AT&T Miami POP
1 WASHINGTON AV,MIAMI .
BEACH,FL Beach Relief Ciena AT&T Miami POP
140 MAC ARTHUR CSWY, I
MIAMI BEACH,FL i Beach Relief Ciena AT&T Miami POP
225 WASHINGTON AV,MIAMI
BEACH,FL Beach Relief Ciena AT&T Miami POP
1051 JEFFERSON AVE,MIAMI
BEACH,FL Beach Relief Ciena AT&T Miami POP
1833 BAY RD,MIAMI BEACH,FL ' Beach Relief Ciena AT&T Miami POP
50 NE 9TH ST,MIAMI,FL Grande I Ciena AT&T Miami POP
1351 NW 12TH ST,MIAMI,FL Metro Ciena AT&T Miami POP
962 NORMANDY DR,MIAMI
BEACH,FL I Indian Creek Ciena AT&T Miami POP
1688 MERIDIAN AV,MIAMI
BEACH,FL I Beach Relief i Ciena AT&T Miami POP
•
15. Describe the policies and procedures that are currently in place which ensure the
security and integrity of the proposed physical and virtual circuits.
AT&T Response:
For AT&T Dedicated Internet(ADI),we keep AT&T network nodes and the network
elements within our IP backbone secure 24x7. ,
To accomplish this, we
WAS • Disable all general, non-routing functions in our core routers to enhance
. network performance and reduce the risk of a hacker's using general router
capabilities to illicitly access the system
• Enhance our IP backbone security by using IP Source Address Filtering
o `
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MIAMI B EACH AT&T Response to City of Miami Beach's RFP for
, Wide Area Network("WAN")and Internet Connectivity Services
• Install source address filters in our backbone routers at all dedicated customer
connections to the network and at all entrances to it from the public Internet
At all dedicated customer connections, we compare the source address of any inbound
packet against the IP address that we expect to find on that packet. If the source
address doesn't match, we drop the packet.This action prevents intrusion by hackers
who try to hide their identity by hijacking someone else's IP address.
We use the same filtering technique for inbound data from the public Internet. In this
case,we drop packets that contain IP addresses from a special portion of the AT&T
Class A address that we reserve for AT&T VPN customers.We also require wholesale
and downstream providers to use the same security technique on their own networks
if they connect to our IP backbone.
In addition, our network meets all RFC2267 compliance requirements for security.
16. Provide manufacturer name and model of networking equipment certified for the
proposed communication network.
AT&T Response:
ASE
Depending on the speed we're supporting, we use equipment from Juniper Networks,
Ciena, or Adtran to support AT&T Switched Ethernet Service.
In central offices throughout our 21-state territory,we use more than 1,000 Juniper
core Multiprotocol Label Switching(MPLS) switches (routers).We interconnect them
via 10-Gb Wide Area Network(WAN)fiber links in a diverse, protected arrangement.
And,to serve lower-speed services on parts of the network that don't include the
Juniper-based core,we use intermediate Ethernet aggregation devices.
These devices include
• Ciena's Ethernet MUX—this device,which we provision with multiple
o��� connections to the Juniper switch to avoid single points of failure,serves
multiple,fiber-based ports that have a port Committed Information Rate (CIR)
of 250 Mbps or less.
• Adtran's Copper Controller—Where the copper loop facilities enable us to use
this device, we use it to deliver Ethernet over Copper(EoCu)to your locations.
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MIAMI BEACH AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
When you consider the amount of data you send, a reliable network is essential.
ADI
For AT&T Dedicated Internet (ADI),you can choose to provide the equipment or have
AT&T provide it.
ADI requires a router and Channel Service Unit/Data Service Unit(CSU/DSU).
If you choose the ADI with Managed Router option,we provide the required
equipment which includes
• A router
• A Channel Service Unit/Data Service Unit(CSU/DSU)
• A diagnostic modem for testing
We preconfigure the equipment that we provide. In addition, we include Advanced
Replacement Next Business Day(ARNBD)support.
If you choose the ADI with Customer Provided Router option,you provide, install,
configure,and manage your own equipment.The equipment must conform to the ADI
Customer-Provided Router CPE Specifications and Policy.
17. Describe packet prioritization by type inside your network, as it relates to the
delivery of critical data and voice. (Describe any special premise equipment rT
required.)
AT&T Response:
AT&T Switched Ethernet Service
Your business uses voice,web conferencing,client server, Internet and e-mail
applications. Delivering these voice and data solutions to every location over separate
networks would be costly. For a cost-effective converged network, we suggest AT&T
m10, Switched.Ethernet Service with Class of Service prioritization using AT&T Switched
INVEthernet Service.
AT&T Switched Ethernet Service with Class of Service prioritization enables each
application to operate at its maximum performance levels(latency and jitter)and use
all of the bandwidth available to that Class of Service (CoS).
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MIAMI B EACH AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
Real time applications, such as voice, receive top priority routing but don't result in
unused capacity when the voice application is idle. Data applications, such as
interactive client-server applications,can also receive a higher priority than general e-
mail delivery.
This converged network solution helps increase the operational efficiency of your
business and saves you money over a traditional voice communication system and
separate data network.,So, by using a network tuned to support the applications that
make your business grow,AT&T Switched Ethernet Service can help you keep your
competitive edge.
AT&T Dedicated Internet
AT&T Dedicated Internet (ADI) prioritizes your Internet traffic via the Class of Service
(CoS) option.
CoS improves network services by enabling us to use four speeds to categorize traffic.
So, according to the bandwidth and latency requirements for each of your applications,
we select the most appropriate CoS speed for its traffic.
The four CoS speeds are
• CoS 1—Real-time applications such as Voice over IP and video conferencing
• CoS 2—Critical data applications such as transactional applications and low-
speed video
• CoS 3—Business data applications such as database applications and company
email applications
• CoS 4—Standard data applications such as file transfers and web browsing
First,we classify your traffic by using IP addresses, ports, protocols, and the IP
Precedence setting.Then,we mark the traffic with a CoS designation.
Az* If bandwidth is insufficient to fully service a class,the network may discard
noncompliant packets to help relieve congestion.This means that the network holds
the noncompliant packets until it has handled the higher-priority packets.
So,the CoS option helps prioritize your traffic.
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M I AM I B EACH AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
18. Describe current and planned access speeds and network protocols supported by
your organization; indicating expected lifetimes of each.
AT&T Response:
uuct cal
ASE 2Mb to 10Gb
ASEoD 2Mb to 100Gb
ADI 1.5M to 100Gb
AT&T Switched Ethernet
AT&T Switched Ethernet Service gives you these features:
Bandwidth Speeds from 2Mbps to 10Gbps—You can choose from four physical port
speeds and a wide variety of logical channel Committed Information Rates (CIRs)for
your switched Ethernet service.This feature helps you meet your current network
needs and lets you easily increase your network's speed and capacity in the future.So,
instead of losing time because of a slow network response,you can help ensure that
vital information is available when and where you need it.
AT&T Switched Ethernet on Demand
Bandwidth Speeds from 2Mbps to 100Gbps-AT&T Switched Ethernet on Demand
(ASEoD)offers speeds ranging from 2 Mb to 100 Gb and five Class of Service (CoS)
options. In addition, it includes flexible Committed Information Rate (CIR);and
configuration options to meet various networking needs.The software-defined ASEoD
service allows City of Miami Beach to manage the Ethernet services and network in
near-real time.
https://www.youtube.com/watch?v=XL1PX7vTeTs
An intuitive, user-friendly interface portal enables easy, near-real-time provisioning,
network scaling and management.The portal lets CITY OF MIAMI BEACH to add new
sites, deploy or change services, and scale bandwidth to meet changing demands.
Thus,you can quickly and easily optimize your infrastructure and focus on your core
rar, business instead of handling time-consuming IT tasks.The portal also allows CITY OF
MIAMI BEACH to configure Ethernet Virtual Channels (EVCs), change bandwidth, and
view billing information for your Network on Demand sites.The service is available in
four port connections: 100 Mb (using an electrical port), 1,000 Mb (1 Gb), 10 Gb and
r:11 100 Gb. CIR options are many and are user-selectable from 2Mb to 100Gb. City of
Miami Beach can quickly add locations, change services or scale bandwidth up or
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MIAMI B EACH AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
down.The customer experience is dynamic, responsive,self-managed, and on-
demand. New features like dynamic bandwidth and a web-based management portal
help make it easier to manage your network and adjust quickly to changing demands.
Figure 1.Easy CIR changes using the AT&T Web Portal-
CSor rtnreJe roots Support a
ja r o..,..11 m ' y
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2 rtspa ,,,• ,�
4 HIV4
5rmt
i
Mbps
ASEoD uses industry-standard native Ethernet interfaces,so you can transport data
without protocol conversion or special equipment. With Network on Demand,you
have the additional benefit of controlling the bandwidth at each site in near real time,
as your needs change.AT&T Network on Demand is helping to transform the
traditional customer network experience in the following ways:
First-flexible contracting allows CITY OF MIAMI BEACH to dial up or dial down the
Ethernet speeds depending on your needs. Ordering is also simplified in that it
transforms to a self-service process that gives you the ability to easily add or change
services using an online portal.While this self-service capability provides great
convenience and efficiency, your local AT&T account team is always available to
a, provide design,technical or general business support.
Second-next generation network infrastructure supports this new digital experience—
which is software-defined,virtual, often pre-provisioned (through fiber),and highly
Li automated. Software-based automation translates into faster installation intervals,
near real time service configuration and management, increased operational efficiency,
and, ultimately, improved total cost of ownership.
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MIAMI BEACH AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
For CITY OF MIAMI BEACH locations in current fiber-lit,SDN-enabled buildings, this
could mean dramatically faster install intervals, potentially as fast as five days.
AT&T Dedicated Internet
AT&T Dedicated Internet(ADI)supports IPv4, IPv6, and dual-stack(IPv4/IPv6)
configurations.
IPv4 was the only standard Internet communication protocol for several decades and is
the default IP version that ADI supports. IPv4 uses 32-bit(four-byte) addresses written
in dot-decimal notation in which periods separate the four octets of the address (for
example, 192.168.255.255).The next-generation protocol, IPv6, uses 128-bit (16-byte)
addresses made up of eight 16-bit hexadecimal groups separated by colons (for
example, F704:0000:0000:0000:3458:79A2:D088:4320).
Dual-stack configurations provide access to an ADI port that supports both IPv4 and
IPv6 and can
• Send and receive IPv4 and IPv6 packets
• Interoperate with IPv4 nodes using IPv4 packets
• Interoperate with IPv6 nodes using\IPv6 packets
In the U.S.,the ADI transport options for IPv6 and dual-stack configurations are as
follows:
• IPv6 support—Point-to-Point Protocol (PPP) access at speeds from T1 up to and
including OC-12; switched Ethernet access at speeds up to and including 1 GigE
• Dual-stack configuration support—PPP access at speeds from T1 up to and
including OC-12; switched Ethernet access at speeds up to and including 1 GigE;
dedicated Ethernet access at speeds of 10 GigE or Nx10GigE on customer-
managed routers
Outside the U.S.,the ADI transport options for IPv6 and dual-stack configurations are
as follows:
• IPv6 support—certain PPP access speeds up to and including E3/T3; Ethernet
access as available in each country
[1j1 • Dual-stack configuration support—certain PPP access speeds up to and
including E3/DS3 T3; Ethernet access as available in each country
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MIAMI B EAC H AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
This means that you can use the IP version you prefer or use a dual-stack configuration.
19. Describe whether your firm's billing platform can interface with the City's
Munisos ERP system.
AT&T Response:
AT&T will use due care, but AT&T does not assume responsibility for interactions with
pre-existing systems.
AT&T eBonding is a suite of application programming interfaces (APIs)that facilitate
direct internal interaction between your systems and AT&T.
For example, if you use an internal telecom system to place and track service orders or
trouble tickets,AT&T eBonding allows you to integrate your systems with ours to
enable real-time transactions. We offer this capability to large business customers to
simplify high-volume customer-service interactions.
You can use various APIs independently or with each other for efficient system-to-
system interaction with us.This allows you to send and receive data that's already in
digital form as part of your standard business processes. In addition,AT&T eBonding
increases accuracy by eliminating the need to re-key data.
AT&T eBonding communicates with specific Extensible Markup Language (XML)
schema and interfaces via the web with your online ordering systems and
corresponding databases.
This system-to-system capability—available to you when you use the AT&T
BusinessDirect®web portal—can simplify high-volume service transactions (e.g.,
orders,trouble reports, and inventory requests).The eBonding software interface
enables the transactions that you input into your internal system to enter directly into
AT&T's proprietary system—without human interaction or intervention.dire With AT&T eBonding you can
• Send large numbers of orders,trouble tickets and inventory requests
Lj electronically
• Receive quick transaction confirmations via automatic e-mails
0
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MIAMI BEACH AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
• Obtain status updates via the same systems interface you use to place orders or
submit trouble tickets
• Check your inventory
When you use AT&T eBonding,you can use your own system and increase your
ordering and inventory management efficiency.
20. Submit a Gantt Chart with critical path benchmark dates clearly identified for
network services project implementation and conversion. Proposer must consider
all elements of implementation from contract execution to acceptance testing.
Proposers need to consider City geography, holidays, training, shipping, delivery,
pace and electrical requirements, selection of technicians and other personnel,
etc. The conversion plan must include are network services planning, engineering
and modeling, design,testing, implementation and conversion, acceptance
testing, acceptance, maintenance and management.The presented conversion
plan must have definite tasks and timeline, including all tasks and respective
timeline that the City must complete in support of the conversion.This
conversion plan must not contemplate any downtime during conversion. Progress
along with updated project plans including Gantt Charts will be provided as
needed until final acceptance is provided in writing from the City's IT
Department.
AT&T Response:
AT&T will endeavor to meet all implementation dates; however,AT&T shall not be
liable for any problems caused by force majeure, delays due to any fault of Customer
and/or any contractor or subcontractor employed by Customer, manufacturer(to
include Equipment which may be on "back order") or network delays, or for problems
resulting from causes beyond the reasonable control of AT&T.AT&T will notify
Customer of any Equipment that would be on a "back order" status and the
implementation dates will be adjusted as mutually agreed between the parties, but
would not constitute a breach of contract.
w), AB 4 Cost Proposal
Maki
Submit a completed Cost Proposal Form (Appendix E).
I AT&T's Clarification:
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MIAMI BEACH AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
AT&T reserves the right to pass along additional charges, surcharges, and fees imposed
on AT&T by state or federal regulations or laws incurred by AT&T in providing the
service.
Upon written request from the Customer,AT&T will provide a good faith estimate of
the taxes,fees and surcharges for Customer that would apply as of a certain date
based on the services requested, but those amounts will be for illustrative purposes
only, and subject to change.
4. FINANCIAL CAPACITY. Within three (3) business days of request by the City, each
Proposer shall arrange for Dun & Bradstreet to submit a Supplier Qualification
Report (SQR) directly to the Procurement Contact named herein. No proposal will be
considered without receipt, by the City, of the SQR directly from Dun & Bradstreet.
The cost of the preparation of the SQR shall be the responsibility of the Proposer.
The Proposer shall request the SQR report from D&B at:
https://supplierportal.dnb.com/webapp/wcs/stores/servlet/SupplierPortal?store)
d=11696
Proposers are responsible for the accuracy of the information contained in its SQR.
It is highly recommended that each Proposer review the information contained in
its SQR for accuracy prior to submittal to the City and as early as possible in the
solicitation process. For assistance with any portion of the SQR submittal process,
contact Dun & Bradstreet at 800-424-2495.
AT&T Response:
The terms of the AT&T agreement with Dun & Bradstreet prohibit AT&T from providing
the Supplier Quality Report to third parties,although we are able to provide our D&B
rating,which is 5. However, a comprehensive D&B report is available through the D&B
website at www.dnb.com.AT&T Corp.'s D&B#is 006980080.
Because we are a publicly traded company,our financial capacity can be determined
from our most recent annual report,which can be found at the following website:
http://www.att.com/Ren/landing-pages?pid=5718. If this information is still inadequate
for your purposes, please let us know.
5. ADDITIONAL INFORMATION OR CLARIFICATION.After proposal submittal, the City
reserves the right to require additional information from Proposers (or Proposer
team members or sub-consultants)to determine: qualifications (including, but not
limited to, litigation history, regulatory action, or additional references); and
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MIAMI B EAC H AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
financial capability (including, but not limited to, annual reviewed/audited financial
statements with the auditors notes for each of their last two complete fiscal years).
AT&T Response:
Read and understood.
Litigation
AT&T is unaware of any past or pending legal action that could impair its ability to meet
its contractual obligations.As a large company with an international presence and
significant contractual relationships,we serve millions of customers around the globe. In
the normal course of business, companies of our size and scope are often involved in
legal proceedings,which are public record. Our Securities and Exchange Commission
(SEC) 10-Q filings address pending litigation—in the Other Business Matters section—
and are available on our Investors website at the following link:
http://phx.corporate-ir.net/Quarterlv%20Filings
However,AT&T is a well-capitalized company with assets that exceed outstanding
claims or lawsuits.Therefore, it's highly unlikely that any lawsuit—including claims
involving breach of material or service—would affect our ability to fulfill our
requirements under any contract.And because customer satisfaction is our top priority,
we work hard to honor our commitments.
Reference
AT&T has been in business for over 142 years.We serve millions of customers around
the world, including global, national, mid-size, regional, and government customers.
Currently we provide service for all of the Fortune 1000 companies.
We are proud to provide our customers witha strong product and service line,thanks to
our focus on delivering the industry's most reliable service, most globally consistent
portfolio, and the most advanced network management and security tools.
,-•%, Financial Stability
• +� AT&T has a history of producing strong financial results.You can find AT&T's Investor
Relations website at the following link:
Investor Relations
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MIAMI BEACH AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
•
Consequently,we expect to continue our strong record of returning substantial value to
our shareholders.
•
"
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by authorized persons only and is not for general distribution.
1
MIAMI B EAC H AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
SECTION 0400 PROPOSAL EVALUATION
AT&T Response:
As to this entire Section 0400, Proposal Evaluation,AT&T understands and reserves the
right, consistent with this RFP and/or applicable local and state procurement statutes,
ordinances,guidelines and other applicable authorities,to contest an award made
under this RFP.
1. Evaluation Committee. An Evaluation Committee, appointed by the City Manager,
shall meet to evaluate each Proposal in accordance with the requirements set forth
in the solicitation. If further information is desired, Proposers may be requested to
make additional written submissions of a clarifying nature or oral presentations to
the Evaluation Committee.The evaluation of proposals will proceed in a two-step
process as noted below. It is important to note that the Evaluation Committee will
score the qualitative portions of the proposals only.The Evaluation Committee does
not make an award recommendation to the City Manager.The results of Step 1 &
Step 2 Evaluations will be forwarded to the City Manager who will utilize the results
to make a recommendation to the City Commission. In the event that only one
responsive proposal is received, the City Manager, after determination that the sole
responsive proposal materially meets the requirements of the RFP, may, without an
evaluation committee, recommend to the City Commission that the Administration
enter into negotiations.The City, in its discretion, may utilize technical or other
advisers to assist the evaluation committee in the evaluation of proposals.
2. Step 1 Evaluation.The first step will consist of the qualitative criteria listed below to
be considered by the Evaluation Committee.The second step will consist of
quantitative criteria established below to be added to the Evaluation Committee
results by the Procurement Department.An Evaluation Committee, appointed by
the City Manager, shall meet to evaluate each Proposal in accordance with the
qualifications criteria established below for Step 1, Qualitative Criteria. In doing so,
the Evaluation Committee may review and score all proposals received, with or
without conducting interview sessions.
map go Qualitative(Maki u „ Points
•�� Proposer Experience and Qualifications 30
..A/
r/ Approach and Methodology 40
TOTAL AVAILABLE STEP 1 POINTS 70
3. Step 2 Evaluation. Following the results of Step 1 Evaluation of qualitative criteria,
the Proposers may receive additional quantitative criteria points to be added by the
Procurement Department to those points earned in Step 1, as follows.
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MIAMI BEACH AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
Step go quantitative @ing3 7 . -9-4.8ntnul Points
Cost 30
i
Veterans Preference 5
TOTAL AVAILABLE STEP 2 POINTS 35
• 4. Cost Proposal Evaluation. The cost proposal points shall be developed in accordance
with the following formula. Each Group (Internet and WAN) shall be calculated as
separate and distinct groups.
Sample Objective Formula{130@-23
. Vendor Vendor Cost Example Maximum;Formula for Calculating Total Points
Proposal Allowable Points Points(lowest cost/ Awarded
(Points noted are cost of proposal being
for illustrative I evaluated X maximum ,
purposes only. allowable points=
Actual points are awarded points)
noted above.) _ Round to
Vendor A $100.00 20 $100/$100 X 20=20 ; 20
Vendor $150.00 20 $100/$150X20=13 � 13
VendorC $200.00 20 $100/$200X20=10 I10
5. Determination of Final Ranking.At the conclusion of the Evaluation Committee Step
1 scoring, Step 2 Points (for each Group 1 and Group 2) will be added to each
evaluation committee member's scores by the Procurement Department. Step 1 and
2 scores will be converted to rankings in accordance with the example below:
1 Proposerp P ••• • D Proposer(
Committee Step 1 Points 82 76 80
Member 1 Step 2 Points 22 15 12
Total 104 91 92
Rank _ _ — 1 3 ._ 21
_
'Committee Step 1 Points 79 85 72
Member 2 Step 2 Points 22 15 12
. Total 101 100 84
—
Rank— — — -- 2 1
Aga% — — ---'
:, Committee i Step 1 Points 80 74 66
iMember 2 iStep 2 Points 22 15 12
iTotal 102 89 78
r ; Rank -- Z _J
o Low Aggregate Score y 3 7 8
Final Ranking* 1 2 3
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MIAMI B EACH AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
* Final Ranking for each Group shall be presented to the City Manager for further
due diligence and recommendation to the City Commission. Final Ranking does not
constitute an award recommendation until such time as the City Manager has made
his recommendation to the City Commission, which may be different than final
ranking results.
AT&T Response:
Read and understood.
•
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MIAMI B EACH AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
APPENDIX, A
M IAMI BE AC H
Proposal Certification,
Questionnaire &
Requirements Affidavit
2018-153-JC
WIDE AREA NETWORK (WAIN) AND
INTERNET CONNECTIVITY SERVICES
141
PROCUREMENT DEPARTMENT
1755 Meridian Avenue, 3rd Floor
Miami Beach, Florida 33139
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by authorized persons only and is not for general distribution.
MIAMI BEACH AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
Solicitation No: Solicitation Title:
2018-153-1C Wide Area Network (WAN) and Internet Connectivity Services
Procurement Contact: Tel: Email:
Jason Crouch 305.673.7000 x 6694 iasoncrouch@miamibeachfl.gov
PROPOSAL CERTIFICATION, QUESTIONNAIRE&REQUIREMENTS AFFIDAVIT
Purpose:The purpose of this Proposal Certification, Questionnaire and Requirements
Affidavit Form is to inform prospective Proposers of certain solicitation and contractual
requirements, and to collect necessary information from Proposers in order that certain
portions of responsiveness, responsibility and other determining factors and compliance
with requirements may be evaluated.This Proposal Certification, Questionnaire and
Requirements Affidavit Form is a REQUIRED FORM that must be submitted fully
completed and executed.
1. General Proposer Information.
FIRM NAME: AT&T Corp.
NO. OF YEARS IN BUSINESS: 142 NO. OF YEARS IN NO. OF EMPLOYEES:
BUSINESS LOCALLY:
254,000
OTHER NAME(S) PROPOSER HAS OPERATED UNDER IN THE LAST 10 YEARS:
Since 2005,AT&T's ownership structure has been unchanged.
SBC acquired AT&T in 2005 and retained the AT&T name and brand.Since then,we've
had no change in ownership.
FIRM PRIMARY ADDRESS (HEADQUARTERS):
One AT&T Way, Bedminster, NJ 07921
CITY: Bedminster
STATE: NJ ZIP CODE: 07921
TELEPHONE NO.: 813-504-0731
TOLL FREE NO.:
FAX NO.:
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MIAMI B EAC H AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
FIRM LOCAL ADDRESS:13450 W Sunrise Blvd
CITY: Sunrise
STATE: FL ZIP CODE: 33323
PRIMARY ACCOUNT REPRESENTATIVE FOR THIS ENGAGEMENT: Daphne Dilbert
ACCOUNT REP TELEPHONE NO.: 813-504-0731
ACCOUNT REP TOLL FREE NO.:
ACCOUNT REP EMAIL: dilbert@att.com '
FEDERAL TAX IDENTIFICATION NO.: 13-4924710
The City reserves the right to seek additional information from Proposer or other
source(s), including but not limited to: any firm or principal information, applicable
licensure, resumes of relevant individuals, client information, financial information,
or any information the City deems necessary to evaluate the capacity of the
Proposer to perform in accordance with contract requirements.
1. Veteran Owned Business. Is Proposer claiming a veteran owned business status?
❑YES ® NO
SUBMITTAL REQUIREMENT: Proposers claiming veteran owned business status shall
submit a documentation proving that firm is certified as a veteran-owned business
or a service-disabled veteran owned business by the State of Florida or United States
federal government, as required pursuant to ordinance 2011-3748.
2. Conflict Of Interest.All Proposers must disclose, in their Proposal, the name(s) of
any officer, director, agent, or immediate family member(spouse, parent, sibling,
and child) who is also an employee of the City of Miami Beach. Further, all Proposers
must disclose the name of any City employee who owns, either directly or indirectly,
an interest of ten (10%) percent or more in the Proposer entity or any of its
affiliates.
M/ SUBMITTAL REQUIREMENT: Proposers must disclose the name(s) of any officer,
director, agent,or immediate family member(spouse, parent, sibling, and child)
who is also an employee of the City of Miami Beach. Proposers must also disclose
the name of any City employee who owns, either directly or indirectly, an interest of
ten (10%) percent or more in the Proposer entity or any of its affiliates.
Page 81
June 29,2018
AT&T Proprietary:The information contained herein Is for use AT&T Business
by authorized persons only and is not for general distribution.
MIAMI B EACH AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
•
AT&T Response:
AT&T is unaware of any officer,director, or agent who is an employee of the City of
Miami Beach. Given the vast size of AT&T's employee base,AT&T cannot say with
absolute certainty whether any immediate family member of an AT&T employee is an
employee of the City of Miami Beach. However,without independent inquiry,AT&T is
not aware that any employees of the sales account team have immediate family
members who are City employees. Further, no single stockholder owns a 10% interest of
AT&T's outstanding common stock.
However,the City should make such an inquiry of its own employees, directors, and
officers prior to entering into an agreement with AT&T and take the necessary steps to
ensure such individuals remain in compliance with these requirements.
3. References&Past Performance. Proposer shall submit at least three (3) references
for whom the Proposer has completed work similar in size and nature as the work
referenced in solicitation.
SUBMITTAL REQUIREMENT: For each reference submitted,the following
information is required: 1) Firm Name, 2) Contact Individual Name &Title, 3)
Address,4)Telephone, 5) Contact's Email and 6) Narrative on Scope of Services
Provided.
AT&T Response:
AT&T has been in business for over 142 years. We serve millions of customers around
the world, including global, national, mid-size, regional, and government customers.
Currently we provide service for all of the Fortune 1000 companies.
We are proud to provide our customers with a strong product and service line,thanks to
our focus on delivering the industry's most reliable service, most globally consistent
portfolio, and the most advanced network management and security tools.
4. Suspension, Debarment or Contract Cancellation. Has Proposer ever been
Vin
debarred,suspended or other legal violation,or had a contract cancelled due to
� non-performance by any public sector agency?
El YES ® NO
SUBMITTAL REQUIREMENT: If answer to above is "YES," Proposer shall submit a
statement detailing the reasons that led to action(s).
Page 82
June 29,2018 L
.00
AT&T Proprietary:The information contained herein is for use AT&T Business
by authorized persons only and is not for general distribution.
MIAMI B EAC H AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
AT&T Response:
The undersigned is unaware of a disqualification or debarment that would negatively
affect our ability to provide the products and services.
We are unaware of any work completion issues that would impair our ability to meet
our obligations under any contract.AT&T is a large company with an international
presence and significant contractual relations. Given the size and scope of our business,
we from time to time over our history have been involved in occasional alleged contract
performance claims and legal actions. However,AT&T is a well-capitalized company
with assets in excess of any outstanding claims or lawsuits.As such,we are unaware of
any contact performance claim or legal action that would preclude or impair our ability
to meet our obligations or perform our duties under any the services proposed by AT&T
in response to this RFP.
5. Vendor Campaign Contributions. Proposers are expected to be or become familiar
with, the City's Campaign Finance Reform laws, as codified in Sections 2-487 through
2-490 of the City Code. Proposers shall be solely responsible for ensuring that all
applicable provisions of the City's Campaign Finance Reform laws are complied with,
and shall be subject to any and all sanctions, as prescribed therein, including
disqualification of their Proposals, in the event of such non-compliance.
SUBMITTAL REQUIREMENT: Submit the names of all individuals or entities
(including your sub-consultants) with a controlling financial interest as defined in
solicitation. For each individual or entity with a controlling financial interest indicate
whether or not each individual or entity has contributed to the campaign either
directly or indirectly, of a candidate who has been elected to theoffice of Mayor or
City Commissioner for the City of Miami Beach.
AT&T Response:
No single stockholder owns a 10% interest of AT&T's outstanding common stock.
6. Code of Business Ethics. Pursuant to City Resolution No.2000-23879, each person or
entity that seeks to do business with the City shall adopt a Code of Business Ethics
• ("Code") and submit that Code to the Procurement Department with its
111,0 proposal/response or within five (5) days upon receipt of request.The Code shall, at
a minimum, require the Proposer,to comply with all applicable governmental rules
n and regulations including, among others, the conflict of interest, lobbying and ethics
provision of the City of Miami Beach and Miami Dade County.
Page 83
June 29,2018 `
.00
AT&T Proprietary:The information contained herein is for use AT&T Business
by authorized persons only and is not for general distribution.
MIAMI B EACH AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
SUBMITTAL REQUIREMENT: Proposer shall submit firm's Code of Business Ethics. In
lieu of submitting Code of Business Ethics, Proposer may submit a statement
indicating that it will adopt, as required in the ordinance,the City of Miami Beach
Code of Ethics, available at http://www.miamibeachfl.gov/city-
ha Il/procurement/procurement-related-ord inance-and-procedures/
AT&T Response:
AT&T's Code of Ethics is a set of guidelines for conflicts of interest, disclosure,
compliance, confidentiality,fair dealing, and asset protection.
In keeping with the company's strong policies for honest and ethical conduct,we expect
all employees,officers, and board members to abide by the following principles:.
• Fair dealing and proper handling of conflicts of interest
• Full,fair, accurate,timely, and understandable disclosure
• Compliance with applicable laws and government rules and regulations
• Accurate reporting and full accountability
• Protection of the company's legitimate business interests, including corporate
opportunities, assets, and confidential information
We strictly enforce these principles, encourage all employees to help deter wrongdoing
by reporting potential violations, and protect those who do report violations against
retaliation.As necessary,we conduct thorough investigations and take swift, decisive
action.
You can view our complete Code of Ethics at the following link:
http://www.att.com/gen/investor-relations?pid=5595.
In accordance with the requirements of the Securities and Exchange Commission and
the New York Stock Exchange, AT&T and its subsidiaries have adopted a Code of Ethics.
You can view a copy of the Code of Ethics online at https://investors.att.com/corporate-
governance/governance-documents
...,
•� We expect all of our directors, officers and employees to be familiar-with the Code and
to adhere to those principles and procedures. Because we have millions of customers,
we are not in a position to commit to follow this or other individual customer ethics
codes.When you choose AT&T,you get a solution from a company governed by a strong
Code of Ethics.
Page 84
lune 29,2018 g `�
AT&T Proprietary:The information contained herein Is for use AT&T Business
by authorized persons only and is not for general distribution.
MIAMI BEACH AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
AT&T shall comply with all laws and regulations applicable to AT&T.AT&T will provide
the services as outlined in its proposal and resulting contract documents in a manner
mutually agreed by the parties.
For clarification,AT&T's Response is submitted under the applicable laws and
regulations current at the time of contract execution. Changes in laws and regulations
may require changes in pricing and performance.
•
7. Living Wage. Pursuant to Section 2-408 of the City of Miami Beach Code, as same
may be amended from time to time, covered employees shall be paid the required
living wage rates listed below:
1. Effective January 1, 2018, covered employees must be paid a living wage rate
of no less than $11.62 per hour with health care benefits of at least$2.26 per
hour, or a living wage rate of no less than $13.88 per hour without health
care benefits.
2. Effective January 1, 2019, covered employees must be paid a living wage rate
of no less than $11.70 per hour with health care benefits of at least$2.74 per
hour, or a living wage rate of no less than $14.44 per hour without health
care benefits.
• 3. Effective January 1, 2020, covered employees must be paid a living wage rate
of no less than $11.78 per hour with health care benefits of at least$3.22 per
hour, or a living wage rate of no less than$15.00 per hour without health
care benefits.
The living wage rate and health care benefits rate may, by Resolution of the City
Commission be indexed annually for inflation using the Consumer Price Index for all
Urban Consumers (CPI-U) Miami/Ft. Lauderdale, issued by the U.S. Department of
Labor's Bureau of Labor Statistics. Notwithstanding the preceding, no annual index
shall exceed three percent (3%). The City may also, by resolution, elect not to index
the living wage rate in any particular year, if it determines it would not be fiscally
sound to implement same (in a particular year).
ifieProposers' failure to comply with this provision shall be deemed a material breach
�� under this proposal, under which the City may, at its sole option, immediately deem
said Proposer as non-responsive, and may further subject Proposer to additional
penalties and fines, as provided in the City's Living Wage Ordinance, as amended.
Further information on the Living Wage requirement is available at
http://www.miamibeachfl.gov/city-hall/procurement/procurement-related-
ordinance-and-procedures/
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June 29,2018
AT&T Proprietary:The information contained herein is for use AT&T Business
by authorized persons only and is not for general distribution.
MIAMI B EAC H AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
SUBMITTAL REQUIREMENT: No additional submittal is required. By virtue of
executing this affidavit document, Proposer agrees to the living wage requirement.
Any payroll request made by the City during the contract term shall be completed
electronically via the City's electronic compliance portal, LCP Tracker
(LCPTracker.net).
AT&T Response:
Read and understood that no additional submittal is required at this time.
8. Equal Benefits for Employees with Spouses and Employees with Domestic
Partners. When awarding competitively solicited contracts valued at over$100,000
whose contractors maintain 51 or more full time employees on their payrolls during
20 or more calendar work weeks, the Equal Benefits for Domestic Partners
Ordinance 2005-3494 requires certain contractors doing business with the City of
Miami Beach, who are awarded a contract pursuant to competitive proposals, to
provide "Equal Benefits"to their employees with domestic partners, as they provide
to employees with spouses.The Ordinance applies to all employees of a Contractor
who work within the City limits of the City of Miami Beach, Florida; and the
Contractor's employees located in the United States, but outside of the City of
Miami Beach limits,who are directly performing work on the contract within the City
of Miami Beach.
A. Does your company provide or offer access to any benefits to employees
with spouses or to spouses of employees?
E YES ❑ NO
B. Does your company provide or offer access to any benefits to employees
with (same or opposite sex) domestic partners* or to domestic partners of
employees?
E YES ❑ NO
C. Please check all benefits that apply to your answers above and list in the
"other" section any additional benefits not already specified. Note: some
benefits are provided to employees because they have a spouse or domestic
ler� partner, such as bereavement leave; other benefits are provided directly to
• the spouse or domestic partner, such as medical insurance.
BENEFIT ME)Provides to Eta Provides Qt i G t 3111:2
Employees Spouses Employees TIM Provide Benefit
[=, Domestic Partners
Health X X
Page 86
June 29,2018 `411110
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AT&T Proprietary:The information contained herein is for use AT&T Business
by authorized persons only and is not for general distribution.
MIAMI BEACH AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
BENEFIT Rip Provides{i ? ( EE Provides:R: I (t
I. Employees din Spouses Employees Provide Benefit
Domestic Partners
•
Sick Leave X X
Family Medical Leave X X
Bereavement Leave X X
If Proposer cannot offer a benefit to domestic partners because of reasons
outside your control, (e.g.,there are no insurance providers in your area
willing to offer domestic partner coverage)you may be eligible for
Reasonable Measures compliance.To comply on this basis,you must agree
to pay a cash equivalent and submit a completed Reasonable Measures
Application (attached) with all necessary documentation.Your Reasonable
Measures Application will be reviewed for consideration by the City
Manager, or his designee. Approval is not guaranteed and the City Manager's
decision is final. Further information on the Equal Benefits requirement is
available at http://www.miamibeachfl.gov/city-
hall/procurement/procurement-related-ordinance-and-procedures/
AT&T Response:
AT&T complies with Equal Employment Opportunity(EEO) laws by giving qualified
candidates full and fair consideration for employment.
We also protect all applicants, as well as employees, from unlawful discrimination and
harassment on the basis of race, color, religion, religious creed, national origin, ancestry,
age,sex, sexual orientation, gender,gender identity, gender expression, physical
disability, mental disability, pregnancy, medical condition,genetic information, marital
status, citizenship status, military status,veteran status, or any other characteristics
protected by federal,state, or local laws. For instance, New York City also prohibits
discrimination on the basis of creed.
Further information is available at http://about.att.com/content/csr/home/frequently-
requested-info/policies.html#eopanchor
9. Public Entity Crimes.Section 287.133(2)(a), Florida Statutes, as currently enacted or
rj' as amended from time to time, states that a person or affiliate who has been placed
on the convicted vendor list following a conviction for a public entity crime may not
- submit a proposal, proposal, or reply on a contract to provide any goods or services
to a public entity; may not submit a proposal, proposal, or reply on a contract with a
public entity for the construction or repair of a public building or public work; may
not submit proposals, proposals, or replies on leases of real property to a public
O--` Page 87
June 29,2018 4•11.�
AT&T Proprietary:The information contained herein is for use AT&T Business
by authorized persons only and is not for general distribution.
MIAMI BEACH AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN"):and Internet Connectivity Services
entity; may not be awarded or perform work as a contractor,supplier,
subcontractor, or consultant under a contract with any public entity; and may not
transact business with any public entity in excess of the threshold amount provided
ins.
287.017 For CATEGORY TWO for a period of 36 months following the date of being
placed on the convicted vendor list.
SUBMITTAL REQUIREMENT: No additional submittal is required. By virtue of
executing this affidavit document, Proposer agrees with the requirements of Section
287.133, Florida Statutes, and certifies it has not been placed on convicted vendor
list.
AT&T Response:
Read and understood that no additional submittal is required at this time.
10. Non-Discrimination. Pursuant to City Ordinance No.2016-3990,the City shall not
enter into a contract with a business unless the business represents that it does not
and will not engage in a boycott as defined in Section 2-375(a) of the City Code,
including the blacklisting, divesting from, or otherwise refusing to deal with a person
or entity when such action is based on race, color, national origin, religion, sex,
intersexuality, gender identity, sexual orientation, marital or familial status, age or
disability. +
SUBMITTAL REQUIREMENT: No additional submittal is required. By virtue of
executing this affidavit document, Proposer agrees it is and shall remain in full
compliance with Section 2-375 of the City of Miami Beach City Code.
AT&T Response:
Read and understood that no additional submittal is required at this time.
11. Moratorium on Travel to and the Purchase of Goods or Services from North
Carolina and Mississippi. Pursuant to Resolution 2016-29375,the City of Miami
'-.40hk, Beach, Florida, prohibits official City travel to the states of North Carolina and
Mississippi, as well as the purchase of goods or services sourced in North Carolina
and Mississippi. Proposer shall agree that no travel shall occur on behalf of the City
to North Carolina or Mississippi, nor shall any product or services it provides to the
City be sourced from these states.
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June 29,2018 o
AT&T Proprietary:The information contained herein is for use AT&T Business
by authorized persons only and is not for general distribution.
MIAMI B EAC H AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
SUBMITTAL REQUIREMENT: No additional submittal is required. By virtue of
executing this affidavit document, Proposer agrees it is and shall remain in full
compliance with Resolution 2016-29375.
AT&T Response:
Read and understood that no additional submittal is required at this time.
12. Fair Chance Requirement. Pursuant to Section 2-376 of the City Code, the City shall
not enter into any contract resulting from a competitive solicitation, unless the
proposer certifies in writing that the business has adopted and employs written
policies, practices, and standards that are consistent with the City's Fair Chance
Ordinance,set forth in Article V of Chapter 62 of the City Code ("Fair Chance
Ordinance"), and which, among other things, (i) prohibits City contractors, as an
employer,from inquiring about an applicant's criminal history until the applicant is
given a conditional offer of employment; (ii) prohibits advertising of employment
positions with a statement that an individual with a criminal record may not apply
for the position, and (iii) prohibits placing a statement on an employment
application that a person with a criminal record may not apply for the position.
SUBMITTAL REQUIREMENT: No additional submittal is required at this time. By
virtue of executing this affidavit, Proposer certifies that it has adopted policies,
practices and standards consistent with the City's Fair Chance Ordinance. Proposer
agrees to provide the City with supporting documentation evidencing its compliance
upon request. Proposer further agrees that any breach of the representations made
herein shall constitute a material breach of contract, and shall entitle the City to the
immediate termination for cause of the agreement, in addition to any damages that
may be available at law and in equity.
AT&T Response:
Read and understood that no additional submittal is required at this time.
13.Acknowledgement of Addendum.After issuance of solicitation,the City may release
one or more addendum to the solicitation which may provide additional information
to Proposers or alter solicitation requirements.The City will strive to reach every
, Proposer having received solicitation through the City's e-procurement system,
PublicPurchase.com. However, Proposers are solely responsible for assuring they
have received any and all addendum issued pursuant to solicitation.This
Acknowledgement of Addendum section certifies that the Proposer has received all
addendum released by the City pursuant to this solicitation. Failure to obtain and
acknowledge receipt of all addenda may result in proposal disqualification.
Page 89
June 29,2018 `mita
AT&T Proprietary:The information contained herein is for use AT&T Business
by authorized persons only and is not for general distribution.
MIAMI BEACH AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
Initial to Confirm Initial to Confirm Initial to Confirm
Receipt Receipt Receipt
DD Addendum 1 Addendum 6 Addendum 11
Addendum 2 Addendum 7 Addendum 12
Addendum 3 Addendum 8 Addendum 13
Addendum 4 Addendum 9 Addendum 14
Addendum 5 Addendum 10 Addendum 15
If additional confirmation of addendum is required, submit under separate cover.
AT&T Response:
AT&T's proposal hereunder is a direct reflection of the scope of work as presented here,
as of the date of submission. Changes/modifications made after submission will require
mutual agreement/adjustment to the new scope, subsequent pricing and performance
requirements. For the price quoted AT&T will provide services for the listed sites.Any
additional services will be provided at additional cost.
0
O - Page 90
June 29,2018 `�
AT&T Proprietary:The information contained herein is for use AT&T Business
by authorized persons only and is not for general distribution.
MIAMI BEACH AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
DISCLOSURE AND DISCLAIMER SECTION
The solicitation referenced herein is being furnished to the recipient by the City of
Miami Beach (the "City")for the recipient's convenience. Any action taken by the City in
response to Proposals made pursuant to this solicitation, or in making any award, or in
failing or refusing to make any award pursuant to such Proposals, or in cancelling
awards, or in withdrawing or cancelling this solicitation, either before or after issuance
of an award,shall be without any liability or obligation on the part of the City.
In its sole discretion,the City may withdraw the solicitation either before or after
receiving proposals, may accept or reject proposals, and may accept proposals which
deviate from the solicitation, as it deems appropriate and in its best interest. In its sole
discretion, the City may determine the qualifications and acceptability of any party or
parties submitting Proposals in response to this solicitation.
Following submission of a Bid or Proposal,the applicant agrees to deliver such further
details, information and assurances, including financial and disclosure data, relating to
the Proposal and the applicant including, without limitation, the applicant's affiliates,
officers, directors, shareholders, partners and employees, as requested by the City in its
discretion.
AT&T Response:
AT&T will work with the City to deliver such details, information and financial and
disclosure data reasonably requested by the City and subject to any applicable
confidentiality obligations and AT&T internal policies.
The information contained herein is provided solely for the convenience of prospective
Proposers. It is the responsibility of the recipient to assure itself that information
contained herein is accurate and complete.The City does not provide any assurances as
to the accuracy of any information in this solicitation.
Any reliance on these contents, or on any permitted communications with City officials,
shall be at the recipient's own risk. Proposers should rely exclusively on their own
investigations, interpretations, and analyses. The solicitation is being provided by the
Am*
City without any warranty or representation, express or implied, as to its content, its
accuracy, or its completeness. No warranty or representation is made by the City or its
agents that any Proposal conforming to these requirements will be selected for.
consideration, negotiation, or approval.
[—=
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June 29,2018 41•11.
AT&T Proprietary:The information contained herein is for use AT&T Business
by authorized persons only and is not for general distribution.
MIAMI B EAC H AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
AT&T Response:
To the extent AT&T could become familiar with local conditions in order to respond to
this RFP by the deadline,AT&T has attempted to do so. However,the information and
pricing submitted with this RFP Response will be subject to change on account of any
error or omission in the RFP information provided by the City or upon further ,
investigation(s) as to local conditions and the exact requirements of any future order.
AT&T will not be responsible for knowledge of latent conditions absent express written
disclosure by the City prior to bidding.
AT&T's proposal for a given project is a direct reflection of the scope of work as
presented there, as of the date of submission. For the price(s) quoted herein,AT&T will
provide the items of equipment and services specifically listed in its proposal.Work
which is not shown or described in a proposal will require mutual
agreement/adjustment to the final configuration, subsequent pricing and
implementation schedule.
The City shall have no obligation or liability with respect to this solicitation, the selection
and the award process, or whether any award will be made.Any recipient of this
solicitation who responds hereto fully acknowledges all the provisions of this Disclosure
and Disclaimer, is totally relying on this Disclosure and Disclaimer, and agrees to be
bound by the terms hereof. Any Proposals submitted to the City pursuant to this
solicitation are submitted at the sole risk and responsibility of the party submitting such
Proposal.
AT&T Response:
AS AND TO THE EXTENT RESPONDED BY AT&T IN ITS RESPONSE TO THIS RFP AND THIS
DISCLOSURE AND DISCLAIMER.
This solicitation is made subject to correction of errors, omissions, or withdrawal from
the market without notice. Information is for guidance only, and does not constitute all
or any part of an agreement.
The City and all Proposers will be bound only as, if and when a Proposal (or Proposals),
.10 as same may be modified, and the applicable definitive agreements pertaining thereto,
are approved and executed by the parties, and then only pursuant to the terms of the
definitive agreements executed among the parties. Any response to this solicitation may
be accepted or rejected by the City for any reason, or for no reason,without any
resultant liability to the City.
O• Page 92
June 29,2015 `401.
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AT&T Proprietary:The information contained herein is for use AT&T Business
by authorized persons only and is not for general distribution.
MIAMI BEACH AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
AT&T Response: •
AT&T reserves its rights under any applicable procurement laws and rules.
The City is governed by the Government-in-the-Sunshine Law, and all Proposals and
supporting documents shall be subject to disclosure as required by such law.All
Proposals shall be submitted in sealed proposal form and shall remain confidential to _
the extent permitted by Florida Statutes, until the date and time selected for opening
the responses.At that time, all documents received by the City shall become public
records.
Proposers are expected to make all disclosures and declarations as requested in this
solicitation. By submission of a Proposal,the Proposer acknowledges and agrees that
the City has the right to make any inquiry or investigation it deems appropriate to
substantiate or supplement information contained in the Proposal, and authorizes the
release to the City of any and all information sought in such inquiry or investigation.
' AT&T Response:
AT&T will seek to cooperate with the City relating to reasonable requests for additional
information.
Each Proposer certifies that the information contained in the Proposal is true, accurate
and complete, to the best of its knowledge, information, and belief.
Notwithstanding the foregoing or anything contained in the solicitation, all Proposers
agree that in the event of a final unappealable judgment by a court of competent
jurisdiction which imposes on the City any liability arising out of this solicitation, or any
response thereto, or any action or inaction by the City with respect thereto, such
liability shall be limited to$10,000.00 as agreed-upon and liquidated damages.The
previous sentence, however, shall not be construed to circumvent any of the other
provisions of this Disclosure and Disclaimer which imposes no liability on the City.
AT&T Response:
�� Notwithstanding anything contained in this RFP to the contrary, all terms and conditions
�- relating to limitation of liability shall be as set forth in the Proposed Contract
Documents, in particular the Pricing Schedule(s) and Section 6 ("Limitations of Liability
and Disclaimers") of the Unified Agreement and all subsections thereto.
- June 29,2018 Page 93 `�
AT&T Proprietary:The information contained herein is for use AT&T Business
by authorized persons only and is not for general distribution.
MIAMI BEACH AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
In the event of any differences in language between this Disclosure and Disclaimer and
the balance of the solicitation, it is understood that the provisions of this Disclosure and
Disclaimer shall always govern.The solicitation and any disputes arising from the
solicitation shall be governed by and construed in accordance with the laws of the State
of Florida.
AT&T Response:
All terms and conditions relating to order of priority, governing law and venue shall be
as set forth in the Proposed Contract Documents, in particular the Pricing Schedule(s)
and Section 1.2("Priority of Documents) and Section 10.11 ("Governing Law") of the
Unified Agreement.
PROPOSER CERTIFICATION
I hereby certify that: I, as an authorized agent of the Proposer, am submitting the
following information as my firm's proposal; Proposer agrees to complete and
unconditional acceptance of the terms and conditions of this document, inclusive of
this solicitation, all attachments, exhibits and appendices and the contents of any
Addenda released hereto, and the Disclosure and Disclaimer Statement; proposer
agrees to be bound to any and all specifications,terms and conditions contained in
the solicitation, and any released Addenda and understand that the following are
requirements of this solicitation and failure to comply will result in disqualification of
proposal submitted; Proposer has not divulged, discussed, or compared the proposal
with other Proposals and has not colluded with any other proposer or party to any
other proposal; proposer acknowledges that all information contained herein is part
of the public domain as defined by the State of Florida Sunshine and Public Records
Laws; all responses, data and information contained in this proposal, inclusive of the
Statement of Qualifications Certification, Questionnaire and Requirements Affidavit
are true and accurate.
All as and to the extent responded by AT&T in Response to this RFP,to the best of the
undersigned's knowledge and belief.
Name of Proposer's Authorized Representative: Title of Proposer's Authorized Representative:
ira* Esperanza Diaz-Bello Area Director
%'
Signature of Proposer's Authorized Date:
Representative:
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AT&T Proprietary:The information contained herein is for use AT&T Business
by authorized persons only and is not for general distribution.
MIAMI B EACH AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
*Please see attached Secretary's Certificate which evidences the authority of the
individual signing on behalf of AT&T Corp.
State of FLORIDA ) On this day of , 2018, personally
appeared before me who
County of ) stated that (s) he is the
of , a corporation, and that the instrument was signed in behalf of
the said corporation by authority of its board of directors and acknowledged said
instrument to be its voluntary act and deed. Before me:
•
Notary Public for the State of Florida
My Commission Expires:
*or
0 • Page 95
June 29,2018 41•11.
AT&T Proprietary:The information contained herein is for use AT&T Business
by authorized persons only and is not for general distribution.
M I AM I B EAC H AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
APPENDIX B
m Ami B EAc H
•
"No Bid" Form
2018-153-JC
WIDE AREA NETWORK (WAN) AND
INTERNET CONNECTIVITY SERVICES
PROCUREMENT DEPARTMENT
1755 Meridian Avenue, 3rd Floor
Miami Beach, Florida 33139
Note: it is important for those vendors who have received notification of this
solicitation but have decided not to respond,to complete and submit the attached
Aria* "Statement of No Bid."The"Statement of No Bid" provides the City with information
on how to improve the solicitation process. Failure to submit a "Statement of No Bid"
may result in not being notified of future solicitations by the City.
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MIAMI BEACH AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
Statement of No Bid
WE HAVE ELECTED NOT TO SUBMIT A PROPOSAL AT THIS TIME FOR REASON(S)
CHECKED AND/OR INDICATED BELOW:
Workload does not allow us to proposal
Insufficient time to respond
Specifications unclear or too restrictive
Unable to meet specifications
Unable to meet service requirements
Unable to meet insurance requirements
Do not offer this product/service
OTHER. (Please specify)
We do do not want to be retained on your mailing list for
future proposals of this type product and/or service.
Signature:
Title:
Legal Company Name:
Note: Failure to respond, either by submitting a proposal or this
completed form, may result in your company being removed from our
vendors list.
PLEASE RETURN TO:
��, CITY OF MIAMI BEACH
PROCUREMENT DEPARTMENT
ATTN:Jason Crouch
RFP#2018-153-JC
1755 MERIDIAN AVENUE, 3rd FLOOR
MIAMI BEACH, FL 33139
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MIAMI B EACH AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
APPENDIX C
M Am B EACH
Minimum Requirements &
Specifications
2018-153-JC
WIDE AREA NETWORK (WAN) AND
INTERNET CONNECTIVITY SERVICES
PROCUREMENT DEPARTMENT
-1755 Meridian Avenue, 3rd Floor
Miami Beach, Florida 33139
•
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MIAMI BEACH AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
Cl.Intentionally Omitted.
C2.Statement of Work Required.
Wide Area Network("WAN") is to be understood as a telecommunications network,
utilized for the purposes of connecting computers that spans a wide geographical
area.The City's Wide Area Network("WAN") is comprised of approximately twenty-
five (25) sites in an area of approximately 7 square miles.The City's Information
Technology Department(IT) is seeking WAN network services that will allow the
successful and reliable transmission of information in different electronic forms
to/from all of its locations listed herein, providing an integrated approach with
respect to hardware, services and support. Bandwidth requirements may vary by
location. Proposers.must provide the necessary security within their network and all
interfaces to external components, customer or otherwise, that will ensure the City
is protected and that the proposed services eliminate inherent security concerns.
Additionally, VOIP convergence is a technology that is currently deployed
throughout all City'facilities. The proposed WAN services solution must be able to
support VOIP technology.
The City currently has twenty-two (22) 100MB circuits and three (3) 1GB circuits.
AT&T's Clarification:
AT&T will use due care, but AT&T does not assume responsibility for interactions with
pre-existing systems.
C3.Specifications
Contractor is solely responsible for ensuring that all proposed services are in
unquestioned compliance with federal,state, regional and local governing bodies,
which regulate the proposed WAN network services, be it in their delivery,
operation, pricing and/or taxation. Contractor must also be in compliance with all
industry accepted and practiced standards applicable to the proposed WAN network
services.
AT&T Response:
Aire
/5' AT&T's Response is submitted under applicable laws and regulations current at the time
of contract execution. Changes in laws and regulations may require changes in pricing
and performance.
AT&T takes Exception to the requirement to commit to comply with all industry
accepted and practiced standards," as that term is somewhat undefined in this context.
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MIAMI B EACH AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
AT&T will provide the services as outlined in its proposal and resulting contract
documents in a manner mutually agreed by the parties.
Contractor full and successful performance of work under this RFP, must include but
not be limited to:
1. Provide the survey, design, procurement, construction, installation,
configuration and implementation of the WAN network to provide the
requested network services herein.
2. Contractor shall provide the configuration which includes obtaining all
permits, zoning requests, and inspections required by law, statute, or
ordinance.
AT&T Response:
AT&T will be responsible for obtaining licenses and permits required for its work at its
cost, and the Customer will be responsible for obtaining any easements, rights-of-way
or other consents required, at its cost.
3. The Contractor shall work with City IT staff to design and implement
bandwidth shaping policies using industry-standard Quality of Service (QOS)
protocol in combination with other available technologies.
4. Network designs should provide redundancy in connectivity and/or other
features for improved reliability and fault tolerance.
6. Provide a toll free, 24-hour available reporting and response service.
7. Provide overall availability of the Wide Area Network Connections Services
provided should be equal to or greater than99.99%excluding outages caused
by severe acts of nature,such as hurricanes,tornadoes, etc.
8. Contractor must offer contingency/disaster recovery plans and procedures
for the existing network and possible enhancements for any awarded
services.The City requires all Contractors to present a formal copy of its
111Wnetwork contingency/disaster recovery plan in their proposal response to
this RFP.
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1
M I AM I B EACH AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
AT&T Response:
AT&T defines"turnkey"to mean that AT&T will provide only the items of equipment
and services specifically listed in this bid response.AT&T will provide any additional
equipment or services requested by the Customer at additional cost to the Customer.
The pricing provided is predicated on the requirements as set forth by these documents.
Use of the word "turnkey" or similar terms does not require AT&T to provide equipment
or services beyond those specifically quoted.
AT&T's Disaster Recovery Plan
The purpose of AT&T's disaster recovery plan is to be able to recover our voice and data
networks when a natural or manmade disaster occurs.
Our network disaster recovery plan has three primary goals:
• To route non-involved telecommunications traffic around an affected area
• To give the affected area communications access to the rest of the world
• To quickly restore communications service
AT&T has invested more than $600 million in its U.S. NDR program and another$15
million internationally.Team members have spent more than 125,000 working hours on
field exercises and deployments over the last two decades.
The AT&T Disaster Recovery program is unique, because it is the only one of its kind in
the industry. Beginning with our understanding that restoring communication following
a major disaster is a top priority,we've built a program and plan that enables us to
provide a rapid response. Our program includes patented automated tools,such as Real
Time Network Routing (RTNR) and a highly skilled Network Disaster Recovery Team with
mobile disaster recovery equipment.We strategically locate teams of highly trained
technicians and a fleet of giant tractor-trailer trucks across the country,so we can be
ready to respond when disaster strikes.
Team members are on-call 24 x7 so they and their equipment can be en route to an
emergency incident within two hours of an official call-out.We have specially designed
0 tractor-trailer rigs, equipped with all the equipment we must have to recover a
IWO, destroyed AT&T central office.We locate the trailers in several locations across the
country,so we can quickly reach a disaster site.This equipment generally travels by
road, but in an extreme emergency, we can ship the trailers by rail or air.
Each trailer has self-contained power and environmental capabilities and each houses a
component of the network technology that would normally be part of a permanent
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M I AM I B EAC H AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
office. We interconnect the individual components to match the unique configuration of
a heavily damaged or destroyed central office.
Our Disaster Recovery Team can restore service within a matter of days, rather than
months.The team can also restore long-distance service by erecting a temporary
microwave tower, installing a temporary satellite earth station,or establishing
temporary calling centers that allow customers direct access to our network.Thus,we
can quickly respond and restore service.
AT&T's Disaster Recovery Plan includes but not limited to the following components:
• Inventory of repair parts,cabling,fiber, etc. maintained in Dade County.
• Additional inventory maintained regionally and statewide.
• Designated 24x7x365 Service Manager for CITY OF MIAMI BEACH.
• 2,345+ Maintenance and repair vehicles available in State of Florida.
• 14,000+AT&T employees located in Florida.
• Portable Power Generators-Strategically positioned.
• Annual coordination efforts with County and State Emergency Management
personnel.
• Global Network Operations Center(s) 24x7x365 monitors AT&T's global network.
• $600M investment in recovery equipment and AT&T's Network Disaster Team
including:
o 300+self-contained equipment trailers and support vehicles.
o Ability to deploy to effected areas within hours.
o A base camp consisting of two 40-person climate-controlled tents with
kitchen, bathroom, shower, laundry facilities and 12,000 ready-to-eat meals.
o A medical RV to provide staff nurse 24 hours a day.
o 1,200 permanent and portable generators deployed on flatbed trailers.
o Specially trained managers,engineers,and technicians.
o Quarterly NDR exercises performed around the world.
,MgII o Six depots located around the country housing restoral equipment.
VW' o Consolidated restoral efforts for wireline,cellular and core network.
o National Security Emergency Preparedness management team.
o Recovery efforts coordinated directly with federal, state, local government
agencies.
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M I AM I BEACH AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
Anytime... Anytvirer'... Any Event.
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AT&T is the first company nationwide to receive United States Department of Homeland
Security's (DHS) Private Sector Preparedness Program (PS-Prep) certification. In
addition, in May 2015,AT&T became the first, and only,telecommunications company
to be certified under the new international Business Continuity Management standard
(ISO 22301)for the Voluntary Private Sector Preparedness Program (PS-Prep).
So, our commitment to our customers continues even when a disaster occurs.
AT&T Switched Ethernet(ASE)
By monitoring and managing our network at the edge and within the core,we help
minimize the unplanned outages of AT&T Switched Ethernet(ASE).
Because our core network includes diverse, redundant connections,we're able to
manage traffic to ensure adequate available capacity in the event of a network failure
on another route.We use 10G/100G Wide Area Network(WAN) links over fiber optics
or Reconfigurable Optical Add-Drop Multiplexers(ROADM).
This means that when the network volume warrants it,we can
ni*
l • Interconnect our core switches
• Add links or switches
• Expand the network
• Serve additional customers and geography
June 29,2018 Page 103 `
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M I AM I B EACH AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
We try to anticipate necessary increases your Committed Information Rate (CIR) and in
many cases can increase it without any physical changes to the network connection. If
the core network experiences congestion,we prioritize traffic with higher priority
Classes of Service (CoS) (like real time and interactive).This means that the higher
priority traffic should experience fewer dropped packets.
ADI
Redundancy options,available at an additional cost, include Customer Premises
Equipment(CPE) Redundant Configuration (an ADI with Managed Router service
option),which provides redundancy at your site via a fully configured and tested AT&T
ADI standby router; if it fails,we replace it and provide changeover assistance.Alternate
Backbone Node provides backbone node redundancy via two access circuits (both of
which must use the same access method) between your site and two different access
routers at physically diverse AT&T backbone nodes.
The ADI Access Redundancy Option (AARO)available at an additional cost, provides
redundant components between your LAN and the AT&T IP backbone so that if one
path fails,traffic automatically reroutes.You can choose Backbone Node Redundancy,
Access Router Redundancy(ARR), or Automatic Load Balancing(ALB). Backbone Node
Redundancy provides access circuits at your site (both of which must use the same
access method)that connect through two different access routers at two of our
physically diverse backbone nodes.ARR provides logical redundancy(if components fail)
via access circuits on one or two customer routers (CRs) at your site that connect
through two access routers(ARs)to one AT&T IP backbone node; each circuit can have a
different bandwidth but must use the same access method.Automatic Load Balancing
(ALB) balances traffic(if components fail) across access circuits on one or two CRs at
your site and a single AR; both circuits must have the same bandwidth.
9. Maintain a detailed project plan and timeline that includes and details all
tasks required to ensure a seamless and successful turnkey network
conversion from the incumbent's services to the selected Contractor's
services.
Aim) AT&T Response:
Customer may add future sites during the term of the Agreement at the quoted monthly
recurring charges and minimum payment period, if any, provided the following
L I conditions are met for each requested site: (i) available and usable fiber exists at the
site; (ii)the site is within AT&T's ILEC franchise territory; and (iii) Customer agrees to pay
any special construction charges that might apply.All other terms and conditions from
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MIAMI BEACH
AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
the parties'Agreement, including the applicable Pricing Schedule,will apply to future
added sites.
The MACD section of the Pricing Schedule would need to have this provision:
Customer may add future sites during the Term of the Agreement at the quoted
monthly recurring charges and minimum payment period, if any, provided the following
conditions are met for each requested site: (i) available and usable fiber exists at the
site; (ii)the site is within AT&T's ILEC franchise territory;and (iii)Customer agrees to pay
any special construction charges that might apply.All other terms and conditions from
the Agreement will apply to future added sites.
AT&T Project Plan
AT&T will provide a Project Manager to track and coordinate all the activities
throughout this project and keep you constantly updated on the progress.AT&T brings
the resources and technical expertise to deliver the following services to City of Miami
Beach in support of our proposed network solution.
• Develop detailed logical and physical diagrams for all network designs;
• Review designs with designated staff for approval and signoff;
• Order, configure, install,and test any equipment,software,and circuits;
• Implement production network;
• Facilitate migration of systems and services to new technologies;
• Follow City of Miami Beach IT change management procedures;
• Coordinate with City of Miami Beach IT for scheduling changes with a
documented change and configuration management process.
• Thoroughly document all implemented configurations via the configuration
management process;
• Turn over all documentation to City of Miami Beach IT upon completion of
project;
Am), • Perform knowledge transfer to designated City of Miami Beach IT staff for the
r � implemented network technologies(designs,configurations,standards,
management,etc.).
• Maintain the WAN, Internet,and Security services;
Installation,Implementation and Deployment
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r
M I AM I B EAC H AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
AT&T understands the importance of managing a network transition from the existing
WAN architecture to the new, proposed architecture. For this project to be a success, an
effective plan must be thoroughly designed, documented,and executed.These steps
are critical in preventing any service disruption to your sites.Our goal is to prevent any
interruptions from impacting your sites throughout the entire project.We have an
excellent record of managing large scale network installations, migrations and upgrades
including multiple projects for City of Miami Beach in the past.
Our plan should you choose to migrate to AT&T Switched Ethernet on Demand includes
installing the new network in parallel to the existing network so testing and certification
occurs before transitions are scheduled.This will be done at each of the sites as the new
WAN is installed and at the designated site(s)where the Internet connection(s) are
installed.
Project Manager
AT&T provides a Project Manager to coordinate all the activities throughout this project
and will track and coordinate all activities and keep you constantly updated on the
progress.AT&T project managers are Project Management Institute (PMI) certified
Project Management Professionals (PMPs)who can deliver projects and
implementations using PMI's Project Management Body of
Knowledge (PMBok) methodologies, or Microsoft Solutions Framework(MSF). Our
methodology has the advantage of possessing field-proven deployment templates
based on successful implementations and transitions.
Our processes are aligned across six phases.(Assess, Plan, Design,Test, Implement,and
Support).
To transition your network,we use our standard and proven project management
methodology. Our project management methodology helps ensure a smooth transition
of the managed network services from your current state to comprehensive
management under the AT&T manageme,nt team.The methodology is a system of
processes designed for successful transitions and implementations.
Project Plan—Overview
1
ai Step Activities
1 Designated Project Manager assigned by AT&T
2 Project Manager initiates project with City of Miami Beach
3 Service orders initiated by AT&T account team
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MIAMI B EAC H AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
4 Project Manager begins fiber assessment.
5 Project Manager coordinates any fiber work required with AT&T outside Plant
Engineers
Internet
6 Service orders initiated by AT&T
7 Facilities and equipment installed, configured,and tested
8 IP addresses assigned,configured, and provided to City of Miami Beach
9 Internet service activated and performance testing completed at designated
sites
Individual sites
10 Project Manager coordinates the sites priority list with City of Miami Beach
11 AT&T technicians perform site visits at each site -coordinated by PM
12 Termination devices are installed and tested by AT&T technicians
13 AT&T fiber is terminated and tested to termination devices
14 Project Manager coordinates the activation of ASEoD
15 ASEoD is made available for use at each site
16 Connectivity is confirmed to the Hub Site
17 All tests and verification completed
18 Gain acceptance by City of Miami Beach
19 Update project workbook with circuit info for each site.
Area*$ 20 Repeat steps for each site
Final test and acceptance—All components and Services
21 Project Manager provides final testing and documentation
22 Project Manager closes out project with City of Miami Beach
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M I AM I B EACH AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")/and Internet Connectivity Services
Project Plan—Detail
The following plan offers additional details about transitioning your WAN project.This
plan is easily modified based on scheduling, additional options and/or design changes
required.
Phase I
1. Designated Project Manager assigned by AT&T—Upon contract acceptance,
AT&T account team lead requests a designated AT&T Project Manager(PM) be
assigned to this project.A handoff package is provided by the sales team and an
Internal Kickoff meeting is scheduled.
2. Internal Kickoff—Led by the PM,the purpose of this meeting is to transfer
knowledge of the project from the sales team to the PM. Contracts,design,
project overview and key contacts are discussed during this meeting.
3. Initial Review—The AT&T PM reviews all documents and information about the
project and starts an official workbook to document and track the project.
4. External Kickoff—PM coordinates the initial customer meeting to discuss the key
concepts of the project and confirm key customer personnel and their contact
information. Project scope is prepared and presented by the PM including:
• Key customer contacts
• Customer priorities
• Site information
• Critical dates
• Scheduling information
• Future meeting dates
5. Service orders initiated by AT&T account team—Working with PM, account team
places orders for the ASE on Demand and Internet and equipment. Order
information is provided to PM and added to the project workbook.
6. Self Service Portal—City of Miami Beach staff will get login access and training
for the self-service portal included with ASE on Demand
7. Site visits—PM coordinates with the AT&T outside Plant and BICSI engineers to
schedule site visits to all sites.This activity requires City of Miami Beach
assistance and is coordinated by the PM.
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Wide Area Network("WAN")and Internet Connectivity Services
The following items are verified during the site visits:
• Grounding
• Electrical power
i
• Space required for new termination device(Ciena)
• Entrance facilities,conduit availability
• Available fiber pair
8. Site visit report—the PM provides a detailed report to identify sites that require
items listed above.AT&T begins working on any needed fiber placement and/or
splicing. Other items that are the responsibility of City of Miami Beach and are
presented to City of Miami Beach staff.
Internet Install
1. Internet Service-Internet services are ordered.
2. Internet equipment—City of Miami Beach to provide routers for Internet service.
3. Internet tested—Internet services configurations are confirmed,documented
and service is tested.
4. Customer acceptance—City of Miami Beach staff provide acceptance of the
services.
5. Project workbook updated—The AT&T PM updates the project workbook with
the status of the Internet service locations.
Phase VI—Closeout
The AT&T Project Manager closes out the project after all sites have been installed,
tested, and accepted by City of Miami Beach.A formal closeout document will be
provided to the staff including but not limited to the project workbook, list of circuit
ID's, maintenance contact numbers,online trouble reporting systems, and other
.-40, information required by the customer.The PM will confirm the customer has access to
the BusinessDirect°portal and other systems as needed.The PM will formally close out
the project.
ADI
For AT&T Dedicated Internet(ADI),AT&T provides several implementation support
functions and options.
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MIAMI BEAC H AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
Your service activation fee covers access line coordination, Domain Name System (DNS)
registration,and service testing as well as a technical interview with the AT&T
Provisioning Technical Engineer(PTE).The PTE works with you to prepare for providing
and initiating service.We provide site information to your designated point of contact
and register your network numbers, domain names, and routing information.
Unless you're using your own premises equipment,you must provide space and power
for the dedicated router and other premises equipment,an attachment to your internal
network,at least one computer with Transmission Control Protocol/Internet Protocol
(TCP/IP)support, and a dedicated Plain Old Telephone Service (POTS) line for the out-of-
band diagnostic modem.
We order and install the Ethernet Private Line Circuit necessary to deliver AT&T
Dedicated Internet. In addition, we arrange for the circuit to terminate near the planned
equipment location. However,you're responsible for inside wiring changes.
We conduct cooperative testing of your site to ensure that the on-site router
successfully communicates over AT&T Dedicated Internet.The cooperative testing
verifies the proper operation of the on-site equipment,the local access facility, and the
access infrastructure. Regardless of your state of readiness,we activate billing once we
complete the processes for providing service.
These processes include
• Local access circuit order
• Interoffice channel (IOC) provisioning to the backbone node
• Backbone router provisioning
• DNS and option provisioning(if required)
• End-to-end connectivity testing over the Internet.
An implementation option is Managed Router which includes the equipment
configuration in the service activation fee. With this option,you can choose to receive
tele-installation or on-site installation (except for speeds of T3 and above,for which only
on-site installation is available).
r�� If you select tele-installation,you're responsible for unpacking and connecting the
premises equipment although telephone assistance from AT&T is available if necessary.
If you select on-site installation,we unpack, connect,and test the equipment, and we
1 complete the cooperative testing with the Network Operation Center(NOC).
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MIAMI B EACH AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
In addition, we provide online access to the AT&T Dedicated Internet Implementation
Planner.This planner provides details about the installation and use of the service.
This means that we facilitate your system installation so that you can take care of your
business.
ADI
For AT&T Dedicated Internet(ADI),AT&T provides several implementation support
functions and options.
Your service activation fee covers access line coordination, Domain Name System (DNS)
registration, and service testing as well as a technical interview with the AT&T
Provisioning Technical Engineer(PTE).The PTE works with you to prepare for providing
and initiating service. We provide site information to your designated point of contact
and register your network numbers,domain names, and routing information.
Unless you're using your own premises equipment,you must provide space and power
for the dedicated router and other premises equipment, an attachment to your internal
network, at least one computer with Transmission Control Protocol/Internet Protocol
(TCP/IP) support, and a dedicated Plain Old Telephone Service (POTS) line for the out-of-
band diagnostic modem. _
We order and install the Private Line circuit, Frame Relay Permanent Virtual Circuit
(PVC), or ATM PVC necessary to deliver AT&T Dedicated Internet. In addition,we
arrange for the circuit to terminate near the planned equipment location. However,
you're responsible for inside wiring changes.
We conduct cooperative testing of your site to ensure that the on-site router
successfully communicates over AT&T Dedicated Internet.The cooperative testing
verifies the proper operation of the on-site equipment,the local access facility, and the
access infrastructure. Regardless of your state of readiness,we activate billing once we
complete the processes for providing service.
These processes include
1) • Local access circuit order
• Interoffice channel (IOC) provisioning to the backbone node
• Backbone router provisioning
• DNS and option provisioning (if required)
• End-to-end connectivity testing over the Internet
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MIAMI BEACH AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
An implementation option is Managed Router/Managed Router Option 2,which
includes the equipment configuration in the service activation fee. With this option,you
can choose to receive tele-installation or on-site installation (except for speeds of T3
and above,for which only on-site installation is available).
If you select tele-installation,you're responsible for unpacking and connecting the
premises equipment although telephone assistance from AT&T is available if necessary.
If you select on-site installation, we unpack, connect, and test the equipment,and we
complete the cooperative testing with the Network Operation Center(NOC).
In addition, we provide online access to the AT&T Dedicated Internet Implementation
Planner.This planner provides details about the installation and use of the service.
This means that we facilitate your system installation so that you can take care of your
business.
10. The proposed solution must support changes in the network infrastructure;
especially, with regard to the reallocation of servers, addition of new sites
and modification of bandwidth at each site as estimated in Appendix A.
AT&T Response:
AT&T Switched Ethernet on Demand
Bandwidth Speeds from 2Mbps to 100Gbps-AT&T Switched Ethernet on Demand
(ASEoD) offers speeds ranging from 2 Mb to 100 Gb and five Class of Service (CoS)
options. In addition, it includes flexible Committed Information Rate
(CIR)and configuration options to meet various networking needs.The software-
defined ASEoD service allows City of Miami Beach to manage the Ethernet services and
network in near-real time.
https://www.youtube.com/watch?v=XL1PX7vTeTs
An intuitive, user-friendly interface portal enables easy, near-real-time provisioning,
network scaling and management.The portal lets CITY OF MIAMI BEACH to add new
sites, deploy or change services, and scale bandwidth to meet changing demands.Thus,
i� you can quickly and easily optimize your infrastructure and focus on your core business
IV
instead of handling time-consuming IT tasks.The portal also allows CITY OF MIAMI
BEACH to configure Ethernet Virtual Channels(EVCs),change bandwidth,and view
billing information for your Network on Demand sites.The service is available in four
port connections: 100 Mb (using an electrical port), 1,000 Mb (1 Gb), 10 Gb and 100 Gb.
CIR options are many and are user-selectable from 2Mb to 100Gb. City of Miami,Beach
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can quickly add locations, change services or scale bandwidth up or down.The customer
experience is dynamic, responsive,self-managed, and on-demand. New features like
dynamic bandwidth and a web-based management portal help make it easier to manage
your network and adjust quickly to changing demands.
Figure 1.Easy CIR changes using the AT&T Web Portal-
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ASEoD uses industry-standard native Ethernet interfaces,so you can transport data
without protocol conversion or special equipment.With Network on Demand,you have
the additional benefit of controlling the bandwidth at each site in near real time, as your
needs change.AT&T Network on Demand is helping to transform the traditional
customer network experience in the following ways:
First-flexible contracting allows CITY OF MIAMI BEACH to dial up or dial down the
Ethernet speeds depending on your needs.Ordering is also simplified in that it
transforms to a self-service process that gives you the ability to easily add or change
services using an online portal.While this self-service capability provides great
el convenience and efficiency,your local AT&T account team is always available to provide
design,technical or general business support.
Second-next generation network infrastructure supports this new digital experience—
•
( which is software-defined,virtual,often pre-provisioned (through fiber), and highly
automated. Software-based automation translates into faster installation intervals, near
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real time service configuration and management, increased operational efficiency, and,
ultimately, improved total cost of ownership.
For CITY OF MIAMI BEACH locations in current fiber-lit,SDN-enabled buildings,this
could mean dramatically faster install intervals, potentially as fast as five days.
ADI
For AT&T Dedicated Internet(ADI),AT&T offers flat rate and usage-based billing.
AT&T has proposed our flat rate billing option for ADI for the City of Miami Beach.With
ADI you contract for a stated bandwidth and pay a set monthly fee for the contract
term.This approach can help you simplify your budget.
Alternatively,you can choose usage-based billing, which is based on your monthly
sustained bandwidth usage rather than a set monthly fee.
We offer four usage-based billing options for ADI:
• Burstable Billing Method—you get a full dedicated access circuit and pay only for
actual sustained bandwidth usage rather than the full line rate.This method
enables you to burst up to the circuit's full capacity when necessary.
• Hi Cap Flex Billing Method—As with Burstable Billing,you get a fully dedicated
access circuit and pay only for actual sustained bandwidth usage rather than the
full line rate.You select a minimum monthly bandwidth commitment and pay an
additional fee for sustained usage above the minimum commitment.This
method enables you to burst up to the circuit's full capacity when necessary.
• Shadow Billing Method This method,which is available for the redundant
dedicated access connection if you select either ADI Access Redundancy Option
(AARO) Backbone Node Redundancy or AARO Access Router Redundancy, uses a
modified Burstable Billing pricing structure with a minimum billing rate of 56
Kbps. For AT&T Managed Router/Managed Router Option 2 customers,we route
traffic over a single, primary link.The second, redundant link provides a backup
in case the primary link fails.
AM'
• Sustained Usage Method—With this method (based only on monthly sustained
bandwidth usage),we poll the access router every five minutes and measure the
amount of incoming and outgoing data.Then,we divide the data by 300,which
6-1 is the number of seconds in a five-minute interval.This calculation provides the
average incoming and outgoing data in that interval. We use the averages to
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track your data over a month.Then,we charge you for the bottom 95%level of
usage and disregard the top 5% level
The standard interval for Minimum Bandwidth Commitment (MBC) changes is five
calendar days.
11. Provide the City with diversity details for circuits taken on/off island and
between central offices, as well as proposed construction paths to areas not
currently in service.
AT&T Response:
As per the chart below all sites are served by the respective local Serving Wire Center.
For traffic needed to cross the mainland ie to the NAP, a redundant ASE Interoffice
network is in place.
Address Termination 1(114;wtaif POP
5301 COLLINS AV,MIAMI
BEACH,FL Indian Creek Ciena AT&T Miami POP
555 17TH ST,MIAMI,FL • Beach Relief Ciena AT&T Miami POP •
2700 SHERIDAN AV,MIAMI
BEACH,FL Beach Relief Ciena AT&T Miami POP
400 W 42ND ST,MIAMI
BEACH,FL Beach Relief Ciena AT&T Miami POP
2300 PINE TREE DR,MIAMI
BEACH,FL Beach Relief Ciena AT&T Miami POP
1790 SUNSET HARBOUR DR, -
MIAMI BEACH,FL Beach Relief Ciena AT&T Miami POP
1700 CONVENTION CENTER
DR,MIAMI BEACH,FL , Beach Relief Ciena AT&T Miami POP
600 17TH ST,MIAMI BEACH,
FL Beach Relief Ciena AT&T Miami POP
1691 MICHIGAN AV,MIAMI
BEACH,FL Beach Relief Ciena AT&T Miami POP
1100 WASHINGTON AVE,
AIN MIAMI BEACH,FL Beach Relief Ciena AT&T Miami POP
� '' 1001 OCEAN DR,MIAMI
BEACH,FL Beach Relief Ciena AT&T Miami POP
I� 6880 INDIAN CREEK DR,
MIAMI BEACH,FL Indian Creek Ciena AT&T Miami POP
23011ALTON RD,MIAMI
BEACH,FL Beach Relief Ciena AT&T Miami POP
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Address I i t Termination latabulaiR OtiaRiEin-CIP
2401 BIARRITZ DR,MIAMI
BEACH,FL Indian Creek Ciena AT&T Miami POP
501 72ND ST,MIAMI BEACH,
FL Indian Creek Ciena AT&T Miami POP
1245 MICHIGAN AV,MIAMI
BEACH,FL Beach Relief Ciena AT&T Miami POP
1 WASHINGTON AV,MIAMI
BEACH,FL Beach Relief Ciena AT&T Miami POP
140 MAC ARTHUR CSWY,
MIAMI BEACH,FL Beach Relief Ciena AT&T Miami POP
225 WASHINGTON AV,MIAMI
BEACH,FL Beach Relief Ciena AT&T Miami POP
1051 JEFFERSON AVE,MIAMI
BEACH, FL Beach Relief Ciena AT&T Miami POP
1833 BAY RD,MIAMI BEACH,
FL Beach Relief Ciena AT&T Miami POP
50 NE 9TH ST,MIAMI,FL Grande Ciena AT&T Miami POP
1351 NW 12TH ST,MIAMI,FL Metro Ciena AT&T Miami POP
962 NORMANDY DR,MIAMI
BEACH,FL : Indian Creek Ciena AT&T Miami POP
1688 MERIDIAN AV,MIAMI
BEACH,FL Beach Relief Ciena AT&T Miami POP
By monitoring and managing our network at the edge and within the core, we help
minimize the unplanned outages of AT&T Switched Ethernet(ASE).
Because our core network includes diverse, redundant connections,we're able to
manage traffic to ensure adequate available capacity in the event of a network failure
on another route.We use 10G/100G Wide Area Network(WAN) links over fiber optics
or Reconfigurable Optical Add-Drop Multiplexers(ROADM).
This means that when the network volume warrants it,we can
• Interconnect our core switches
W.4 • Add links or switches
APO
• Expand the network
• Serve additional customers and geography
0
C4.Delivery and Installation
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1. Proposed network services must be completely provided and installed by the
successful Contractor.
2. Contractor must specify time required for complete network services
conversion,testing and acceptance. Contractor must furnish the City with a
conversion date in days from the notification of being awarded pursuant to
this RFP.
AT&T Response:
Please refer to C3.9,AT&T Project Plan,Testing&Acceptance
AT&T will endeavor to meet all implementation dates; however,AT&T shall not be liable
for any problems caused by force majeure,delays due to any fault of Customer and/or
any contractor or subcontractor employed by Customer, manufacturer(to include
Equipment which may be on "back order")or network delays, or for problems resulting
from causes beyond the reasonable control of AT&T.AT&T will notify Customer of any
Equipment that would be on a "back order"status and the implementation dates will be
adjusted as mutually agreed between the parties, but would not constitute a breach of
contract.
AT&T will install, implement and cutover the completed system for final acceptance by
Customer.The system will operate in accordance with the manufacturer's
specifications,the RFP specifications as responded to by AT&T and the agreement of the
parties.When the System completes manufacturer-recommended test protocols,
acceptance occurs.
CS.Security
1. Contractor must maintain robust policies and procedures to prevent
disruption of business and to ensure a secure network operating
environment according to industry best practices.
AT&T Response:
016, In providing Services under the definitive agreement between the parties in the event of
an award to AT&T under this RFP,AT&T will follow AT&T security standards.AT&T
leer security policies and practices are generally consistent with security standards and
practices for telecommunications providers and for managed services providers in these
respective areas of services.
AT&T Switched Ethernet Service
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Our dedicated expert technicians monitor and support your AT&T Switched Ethernet
Service.
These technicians monitor, identify, and resolve conditions within our infrastructure
that affect the network. However,we may not recognize all alarms that affect
customers.Therefore,to ensure your eligibility for service credits,you should report any
degradation or failure that affects your service.To do so, contact the AT&T Ethernet
Network Operations Center at 888-644-3662 and select option 1 for maintenance.
When we monitor and support your service,we often resolve problems before you
notice them.
AT&T Dedicated Internet(ADI)
AT&T monitors AT&T Dedicated Internet(ADI)via our Network Operations Center(NOC)
and notifies you of network trouble via our Customer Care organization.
The NOC uses Simple Network Management Protocol (SNMP) based software and other
tools to continually monitor the status of the IP network(including non-SNMP
equipment,domain name servers, and other network components), and AT&T
Transport Centers monitor the underlying network. If we discover potential service
problems, our Customer Care organization notifies you immediately via web, email,or
text message.
If we haven't contacted you and you suspect that your service is impaired or isn't
performing correctly,you can submit a trouble report 24x7 via the AT&T BusinessDirecte
portal. Once we receive your report,we work with you to resolve the trouble.The portal
lets you check the status of your trouble reports, download network performance
reports, and view current network performance statistics anytime.
So,we monitor your ADI service 24x7 and provide you with up-to-the-minute
information.
For AT&T Dedicated Internet(ADI),we keep AT&T network nodes and the network
elements within our IP backbone secure 24x7.
To accomplish'this,we
• Disable allgeneral,I, non-rou functions in our core routers to enhance network
a non-routing
performance and reduce the risk of a hacker's using general router capabilities
to illicitly access the system
• Enhance our IP backbone security by using IP Source Address Filtering
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• Install source address filters in our backbone routers at all dedicated customer
connections to the network and at all entrances to it from the public Internet
At all dedicated customer connections,we compare the source address of any inbound
packet against the IP address that we expect to find on that packet. If the source
address doesn't match,we drop the packet.This action prevents intrusion by hackers
who try to hide their identity by hijacking someone else's IP address.
We use the same filtering technique for inbound data from the public Internet. In this
case, we drop packets that contain IP addresses from a special portion of the AT&T Class
A address that we reserve for AT&T VPN customers.We also require wholesale and
downstream providers to use the same security technique on their own networks if they
connect to our IP backbone.
In addition, our network meets all RFC2267 compliance requirements for security.
C6.Project Implementation
The Successful Proposer shall provide a Project Manager whose responsibilities will
include, but not be limited to:
1. Being a single point of contact regarding project issues; effecting the
necessary coordination among the Successful Proposer(s), any sub-
contractor used by the Successful Proposer(s), other suppliers, and the City.
2. Participating in monthly status meetings, providing written minutes of those
meetings to appropriate City representatives if necessary.
3. Providing status reports, as required, to the City about project status,
escalation issues, costs, and schedule issues.
AT&T Response:
AT&T Project Plan
AT&T will provide a Project Manager to track and coordinate all the activities
throughout this project and keep you constantly updated on the progress.AT&T brings
r/ the resources and technical expertise to deliver the following services to City of Miami
Beach in support of our proposed network solution.
• Develop detailed logical and physical diagrams for all network designs;
• Review designs with designated staff for approval and signoff;
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• Order, configure, install,and test any equipment,software, and circuits;
• Implement production network;
• Facilitate migration of systems and services to new technologies;
• Follow City of Miami Beach IT change management procedures;
• Coordinate with City of Miami Beach IT for scheduling changes with a
documented change and configuration management process.
• Thoroughly document all implemented configurations via the configuration
management process;
• Turn over all documentation to City of Miami Beach IT upon completion of
project; •
• Perform knowledge transfer to designated City of Miami Beach IT staff for the
implemented network technologies(designs,configurations,standards,
management,etc.).
• Maintain the WAN, Internet,and Security services;
Installation, Implementation and Deployment
AT&T understands the importance of managing a network transition from the existing
WAN architecture to the new, proposed architecture. For this project to be a success, an
effective plan must be thoroughly designed, documented, and executed.These steps
are critical in preventing any service disruption to your sites. Our goal is to prevent any
interruptions from impacting your sites throughout the entire project.We have an
excellent record of managing large scale network installations, migrations and upgrades
including multiple projects for City of Miami Beach in the past.
Our plan should you choose to migrate to AT&T Switched Ethernet on Demand includes
installing the new network in parallel to the existing network so testing and certification
occurs before transitions are scheduled.This will be done at each of the sites as the new
WAN is installed and at the designated site(s)where the Internet connection(s) are
installed.
1, Project Manager
AT&T provides a Project Manager to coordinate all the activities throughout this project
and will track and coordinate all activities and keep you constantly updated on the
progress.AT&T project managers are Project Management Institute (PMI) certified
Project Management Professionals(PMPs)who can deliver projects and
implementations using PMI's Project Management Body of
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Knowledge (PMBok) methodologies,or Microsoft Solutions Framework(MSF). Our
methodology has the advantage of possessing field-proven deployment templates
based on successful implementations and transitions.
Our processes are aligned across six phases(Assess, Plan, Design,Test, Implement, and
Support).To transition your network,we use our standard and proven project
management methodology. Our project management methodology helps ensure a
smooth transition of the managed network services from your current state to
comprehensive management under the AT&T management team.The methodology is a
system of processes designed for successful transitions and
implementations.
Project Plan—Overview
Step Activities
1 Designated Project Manager assigned by AT&T
2 Project Manager initiates project with City of Miami Beach
3 Service orders initiated by AT&T account team
4 Project Manager begins fiber assessment.
5 Project Manager coordinates any fiber work required with AT&T outside Plant
Engineers
Internet
6 Service orders initiated by AT&T
7 Facilities and equipment installed, configured, and tested
8 IP addresses assigned, configured, and provided to City of Miami Beach
9 Internet service activated and performance testing completed at designated
e.)0 sites
Individual sites
10 Project Manager coordinates the sites priority list with City of Miami Beach
11 AT&T technicians perform site visits at each site-coordinated by PM
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12 Termination devices are installed and tested by AT&T technicians
13 AT&T fiber is terminated and tested to termination devices
14 Project Manager coordinates the activation of ASEoD
15 ASEoD is made available for use at each site
16 Connectivity is confirmed to the Hub Site
17 All tests and verification completed
18 Gain acceptance by City of Miami Beach
19 Update project workbook with circuit info for each site.
20 Repeat steps for each site
Final test and acceptance—All components and Services
21 Project Manager provides final testing and documentation
22 Project Manager closes out project with City of Miami Beach
Project Plan—Detail
The following plan offers additional details about transitioning your WAN project.This
plan is easily modified based on scheduling, additional options and/or design changes
required.
Phase I
1. Designated Project Manager assigned by AT&T—Upon contract acceptance,
AT&T account team lead requests a designated AT&T Project Manager(PM) be
assigned to this project.A handoff package is provided by the sales team and an
Internal Kickoff meeting is scheduled.
Ariz* 2. Internal Kickoff—Led by the PM,the purpose of this meeting is to transfer
knowledge of the project from the sales team to the PM.Contracts,design,
1111111.
project overview and key contacts are discussed during this meeting.
3. Initial Review—The AT&T PM reviews all documents and information about the
project and starts an official workbook to document and track the project.
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4. External Kickoff—PM coordinates the initial customer meeting to discuss the key
concepts of the project and confirm key customer personnel and their contact
information. Project scope is prepared and presented by the PM including:
• Key customer contacts
• Customer priorities
• Site information
• Critical dates
• Scheduling information
• Future meeting dates
5. Service orders initiated by AT&T account team—Working with PM, account team
places orders for the ASE on Demand and Internet and equipment. Order
information is provided to PM and added to the project workbook.
6. Self Service Portal—City of Miami Beach staff will get login access and training
for the self-service portal included with ASE on Demand
7. Site visits—PM coordinates with the AT&T outside Plant and BICSI engineers to
schedule site visits to all sites.This activity requires City of Miami Beach
assistance and is coordinated by the PM.
The following items are verified during the site visits:
• Grounding
• Electrical power
• Space required for new termination device (Ciena)
• Entrance facilities,conduit availability
• Available fiber pair
8. Site visit report—the PM provides a detailed report to identify sites that require
items listed above.AT&T begins working on any needed fiber placement and/or
splicing. Other items that are the responsibility of City of Miami Beach and are
11111%, presented to City of Miami Beach staff.
Internet Install
1. Internet Service—Internet services are ordered.
2. Internet equipment—City of Miami Beach to provide routers for Internet service.
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3. Internet tested—Internet services configurations are confirmed, documented
and service is tested.
4. Customer acceptance—City of Miami Beach staff provide acceptance of the
services.
5. Project workbook updated—The AT&T PM updates the project workbook with
the status of the Internet service locations.
Phase VI—Closeout
The AT&T Project Manager closes out the project after all sites have been installed,
tested, and accepted by City of Miami Beach.A formal closeout document will be
provided to the staff including'but not limited to the project workbook, list of circuit
ID's, maintenance contact numbers, online trouble reporting systems, and other
information required by the customer.The PM will confirm the customer has access to
the BusinessDirect® portal and other systems as needed.The PM will formally close out
the project.
ADI
For AT&T Dedicated Internet(ADI),AT&T provides several implementation support
functions and options.
Your service activation fee covers access line coordination, Domain Name System (DNS)
registration, and service testing as well as a technical interview with the AT&T
Provisioning Technical Engineer(PTE).The PTE works with you to prepare for providing
and initiating service.We provide site information to your designated point of contact
and register your network numbers,domain names, and routing information.
Unless you're using your own premises equipment,you must provide space and power
for the dedicated-router and other premises equipment, an attachment to your internal
network, at least one computer with Transmission Control Protocol/Internet Protocol
(TCP/IP)support, and a dedicated Plain Old Telephone Service (POTS) line for the out-of-
band diagnostic modem.
Arife)o
We order and install the Ethernet Private Line Circuit necessary to deliver AT&T
r% Dedicated Internet. In addition,we arrange for the circuit to terminate near the planned
equipment location. However, you're responsible for inside wiring changes.
J We conduct cooperative testing of your site to ensure that the on-site router
successfully communicates over AT&T Dedicated Internet.The cooperative testing
verifies the proper operation of the on-site equipment,the local access facility, and the
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Wide Area Network("WAN")and Internet Connectivity Services
access infrastructure. Regardless of your state of readiness,we activate billing once we
complete the processes for providing service.
•
These processes include
• Local access circuit order
• Interoffice channel (IOC) provisioning to the backbone node
• Backbone router provisioning
• DNS and option provisioning(if required)
• End-to-end connectivity testing over the Internet
An implementation option is Managed Router which includes the equipment
configuration in the service activation fee.With this option,you can choose to receive
tele-installation or on-site installation (except for speeds of T3 and above,for which only
on-site installation is available).
If you select tele-installation,you're responsible for unpacking and connecting the
premises equipment although telephone assistance from AT&T is available if necessary.
If you select on-site installation,we unpack, connect,and test the equipment, and we
complete the cooperative testing with the Network Operation Center(NOC).
In addition, we provide online access to the AT&T Dedicated Internet Implementation
Planner.This planner provides details about the installation and use of the service.
This means that we facilitate your system installation so that you can take care of your
business.
C7. Management of the City Network
The City currently manages its existing wide area network and plans to continue this
practice. It is not the purpose of this RFP to request Network Management Services.
AT&T Response:
e> AT&T read &understood.
r%
C8. Equipment Installation
•
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Contractor is responsible for all activities necessary for the successful
implementation of each site. Additionally,the Contractor is responsible for the
removal and disposal of all shipping and packing materials.
AT&T Response:
AT&T will be responsible for removing AT&T-generated debris as a result of the
installation process.
•
C9. Disposal of Old Equipment
The Contractor and the City will determine the details of the removal and disposal of
all excess equipment, racks, and associated equipment, which is not reused in the
new installation.
AT&T Response:
This is not applicable to AT&T.
C10. Help Desk Feedback
The Contractor shall provide at least a 24-hour advanced notice of any planned
network service interruption. Additionally,the Contractor will provide notification
to the City of any unplanned outages as they occur.
AT&T Response:
AT&T will endeavor to restrict known interruptions to"off-hours," and with as much
advance notice to users as is practicable under the circumstances.
Scheduled Network Outages
If a network outage is scheduled,AT&T will use reasonable efforts to give you at least 30
days' notice before the planned maintenance.
If the network requires emergency maintenance,we'll provide you with as much
��, advance notice as possible, depending on the urgency of the maintenance.We may
require emergency maintenance in situations where a critical network component fails,
or is at risk of failing,that would have a negative impact on our ability to provide service
Ito our customers or pose a risk to us or to our customers.Also, if we identify a network
vulnerability that requires a software upgrade or patch in advance of scheduled
maintenance,we may perform emergency maintenance.
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In all situations,we make every effort to notify the impacted customers within 24-48
hours prior to the maintenance activity. However,we retain the authority to implement
emergency maintenance at any time to help ensure a secure, healthy, and stable
network environment.
AT&T Switched Ethernet Service
Our dedicated expert technicians monitor and support your AT&T Switched Ethernet
Service.
These technicians monitor, identify,and resolve conditions within our infrastructure
that affect the network. However,we may not recognize all alarms that affect
customers.Therefore,to ensure your eligibility for service credits,you should report any
degradation or failure that affects your service.To do so, contact the AT&T Ethernet
Network Operations Center at 888-644-3662 and select option 1 for maintenance.
When we monitor and support your service,we often resolve problems before you
notice them.
AT&T Dedicated Internet(ADI)
AT&T monitors AT&T Dedicated Internet(ADI)via our Network Operations Center(NOC)
and notifies you of network trouble via our Customer Care organization.
The NOC uses Simple Network Management Protocol (SNMP) based software and other
tools to continually monitor the status of the IP network(including non-SNMP
equipment, domain name servers,and other network components), and AT&T
Transport Centers monitor the underlying network. If we discover potential service
-problems, our Customer Care organization notifies you immediately via web, email, or
text message.
If we haven't contacted you and you suspect that your service is impaired or isn't
performing correctly,you can submit a trouble report 24x7 via the AT&T BusinessDirect®
portal. Once we receive your report,we work with you to resolve the trouble.The portal
lets you check the status of your trouble reports, download network performance
e, reports, and view current network performance statistics anytime.
Ail
irro, So,we monitor your ADI service 24x7 and provide you with up-to-the-minute
information.
C12. Security
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MIAMI BEACH AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
The Proposers are encouraged, at minimum,to present information as to how
they effectively address network security including fraud screening/protection and
its application in the proposed network services.This should be further detailed in
the RFP proposal response, pursuant to Tab 3 of Section 0300. Specific issues
include:
1. Proposer procedures for assessment of Proposer network risk.
2. Network policies and procedures to minimize and prevent unauthorized
network access, misuse, degradation, and loss of information assets and
critical operations.
3. Recovery procedures in the event network security procedures are breached.
4. Proposer liability in the event of network security breaches.
AT&T Response:
To ensure its network is unsusceptible to attacks,AT&T frequently tests the network's
vulnerability via various methods.
We perform the tests via two primary initiatives:
• Security'Status Checking—on a regular basis, our centralized tools review and
verify system security settings,computer resource security settings and status,
and users having security administrative authority or system authority.They also
test network elements to verify the proper level of security patches, and to
confirm that only required system processes are active. In addition,they
regularly analyze our servers to validate their continued compliance with AT&T
security policy.
• Vulnerability Testing and Security Analysis—Authorized personnel verify
whether controls can be bypassed to obtain any unauthorized access. In
addition,we use authorized, leading-edge testing tools to evaluate the level of
safeguards on network components on a varying frequency based on the risk of
compromise. We also use AT&T-developed tools and leading-edge scan tools
•-.4410h. from recognized commercial software providers to conduct scans on AT&T
networks,computer hosts, and applications at regular intervals as directed by
AT&T security.
In addition,AT&T Network Security tests its network to find areas that are vulnerable to
hackers via an Ethical Hacking Team (or"Tiger Team")that uses the same techniques as
a potential intruder to continually probe both our internal and external networks for
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MIAMI B EACH AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
security vulnerabilities.The team compiles and analyzes the test results, reports its
findings to the organization that requested the testing, and recommends measures to
close any vulnerabilities that testing uncovers.
We manage and communicate information regarding the security status of the AT&T
infrastructure and services on a need-to-know basis.The AT&T security programs
responsible for compliance of those activities track and report the results of security
health checking and vulnerability testing.They combine information on security status,
progress on security initiatives, and threat intelligence gathered through trend analysis
and report that information to security organization executives.
Performance of security analysis by non-AT&T entities is expressly prohibited unless
written approval has been obtained from AT&T global security organization
management.Security audits and testing conducted by AT&T customers or their
representatives are only permitted under specific terms and conditions, including non-
disclosure, and require express written authorization from AT&T concerning the scope
and frequency.
C13. Contingency Requirements
The Proposer must, at minimum, present information as to how they effectively
address contingency and disaster planning and recovery procedures as it pertains
to the City.This should be further detailed in the RFP proposal response, pursuant
to Tab 3 of Section 0300. Specific issues include:
1. Network performance, service degradation and utilization monitoring and
reporting.
2. ,Bandwidth capacities between sites of both the City and the vendor.
3. Outage identification, notifications and recovery procedures.
4. Degraded level of service alternatives.
5. Network utilization.
6. Alternate Routing including alternatives in the event Proposer network
suffers a total outage.
7. Proposer Network Build-out schedules.
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MIAMI B EACH AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
AT&T Response:
AT&T's Disaster Recovery Plan
The purpose of AT&T's disaster recovery plan is to be able to recover our voice and data
networks when a natural or manmade disaster occurs.
Our network disaster recovery plan has three primary goals:
• To route non-involved telecommunications traffic around an affected area
• To give the affected area communications access to the rest of the world
• To quickly restore communications service
AT&T has invested more than $600 million in its U.S. NDR program and another$15
million internationally.Team members have spent more than 125,000 working hours on
field exercises and deployments over the last two decades.
The AT&T Disaster Recovery program is unique, because it is the only one of its kind in
the industry. Beginning with our understanding that restoring communication following
a major disaster is a top priority, we've built a program and plan that enables us to
provide a rapid response. Our program includes patented automated tools, such as Real
Time Network Routing (RTNR) and a highly skilled Network Disaster Recovery Team with
mobile disaster recovery equipment.We strategically locate teams of highly trained
technicians and a fleet of giant tractor-trailer trucks across the country, so we can be
ready to respond when disaster strikes.
Team members are on-call 24 x7 so they and their equipment can be en route to an
emergency incident within two hours of an official call-out.We have specially designed
tractor-trailer rigs, equipped with all the equipment we must have to recover a
destroyed AT&T central office. We locate the trailers in several locations across the
country, so we can quickly reach a disaster site.This equipment generally travels by
road, but in an extreme emergency, we can ship the trailers by rail or air.
Each trailer has self-contained power and environmental capabilities and each houses a
component of the network technology that would normally be part of a permanent
office.We interconnect the individual components to match the unique configuration of
���* a heavily damaged or destroyed central office.
Our Disaster Recovery Team can restore service within a matter of days, rather than
_ months:The team can also restore long-distance service by erecting a temporary
microwave tower, installing a temporary satellite earth station,or establishing
temporary calling centers that allow customers direct access to our network.Thus,we
can quickly respond and restore service.
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MIAMI B EAC H AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
AT&T's Disaster Recovery Plan includes but not limited to the following components:
• Inventory of repair parts,cabling,fiber, etc. maintained in Dade County.
• Additional inventory maintained regionally and statewide.
• Designated 24x7x365 Service Manager for CITY OF MIAMI BEACH.
• 2,345+Maintenance and repair vehicles available in State of Florida.
• 14,000+AT&T employees located in Florida.
• Portable Power Generators-Strategically positioned.
• Annual coordination efforts with County and State Emergency Management
personnel.
• Global Network Operations Center(s) 24x7x365 monitors AT&T's global network.
• $600M investment in recovery equipment and AT&T's Network Disaster Team
including:
o 300+self-contained equipment trailers and support vehicles.
o Ability to deploy to effected areas within hours. -
o A base camp consisting of two 40-person climate-controlled tents with
kitchen, bathroom, shower, laundry facilities and 12,000 ready-to-eat meals.
o A medical RV to provide staff nurse 24 hours a day.
o 1,200 permanent and portable generators deployed on flatbed trailers.
o Specially trained managers, engineers, and technicians.
o Quarterly NDR exercises performed around the world.
o Six depots located around the country housing restoral equipment.
o Consolidated restoral efforts for wireline,cellular and core network.
o National Security Emergency Preparedness management team.
o Recovery efforts coordinated directly with federal,state, local government
agencies.
11111
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MIAMI B EAC H AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
Anytime... Anywhere.,. Any Event.
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AT&T is the first company nationwide to receive United States Department of Homeland
Security's (DHS) Private Sector Preparedness Program (PS-Prep) certification. In
addition, in May 2015,AT&T became the first, and only,telecommunications company
to be certified under the new international Business Continuity Management standard
(ISO 22301)for the Voluntary Private Sector Preparedness Program (PS-Prep).
So, our commitment to our customers continues even when a disaster occurs.
ASE
By monitoring and managing our network at the edge and within the core,we help
minimize the unplanned outages of AT&T Switched Ethernet(ASE).
Because our core network includes diverse, redundant connections,we're able to
manage traffic to ensure adequate available capacity in the event of a network failure
1 on another route.We use 10G/100G Wide Area Network(WAN) links over fiber optics
or Reconfigurable Optical Add-Drop Multiplexers(ROADM).
rea% This means that when the network volume warrants it,we can
.,'A
r/' • Interconnect our core switches
• Add links or switches
. I • Expand the network
• Serve additional customers and geography
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M IAMI B EAC H AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
We try to anticipate necessary increases your Committed Information Rate (CIR)and in
many cases can increase it without any physical changes to the network connection. If
the core network experiences congestion, we prioritize traffic with higher priority
Classes of Service (CoS) (like real time and interactive).This means that the higher
priority traffic should experience fewer dropped packets.
For AT&T Switched Ethernet Service (ASE),the network availability parameter for the
Service Level Agreements (SLA) is at least 99.99%for all ports (except broadband) and
Classes of Service (CoS).
We calculate network availability as the percentage of time during a month that the
network is capable of accepting and delivering your data. Network availability includes
the Ethernet core network and the local loop, and the calculation excludes network
outage time during maintenance windows.
The calculation for Network Availability for a given month is as follows:
Network Availability= [(24 hours x days in the month x 60 minutes x number of
customer ports in the LATA)-network outage time]/(24 hours x days in the month x
60 minutes x number of customer ports in the LATA).
Credits are subject to the following terms and conditions:-
• You must notify AT&T when the service within a calendar month fails to meet
the committed level.
• You must request a service,c_redit within 45 days after the end of the month in
which the failure occurred.
• After we verify that the service performance for network availability was less
than the committed level,we provide you with a credit equal to 10%of the
Monthly Recurring Charge (MRC)for all affected ports.
With AT&T Switched Ethernet Service(ASE), we provide a Class of Service(CoS)Service
Level Agreement(SLA)for network latency, Packet Delivery Rate (PDR), and jitter.
We measure the latency,jitter, and Packet Delivery Rate (PDR) by averaging monthly
0, sample measurements we take between the Network Termination Equipment(NTE)to
which your ports are attached and the network.We base the SLA's parameters on the
LATA-wide average of outbound the traffic between your NTE and the network.
ADI Redundancy Options
[-Er
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MIAMI BEACH AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
Redundancy options—include Customer Premises Equipment(CPE) Redundant
Configuration (an ADI with Managed Router service option),which provides redundancy
at your site via a fully configured and tested AT&T ADI standby router; if it fails,we
replace it and provide changeover assistance.Alternate Backbone Node provides
backbone node redundancy via two access circuits(both of which must use the same
access method) between your site and two different access routers at physically diverse
AT&T backbone nodes.
The ADI Access Redundancy Option (AARO) provides redundant components between
your LAN and the AT&T IP backbone so that if one path fails,traffic automatically
reroutes.You can choose Backbone Node Redundancy, Access Router Redundancy
(ARR),or Automatic Load Balancing(ALB). Backbone Node Redundancy provides access
circuits at your site (both of which must use the same access method)that connect
through two different access routers at two of our physically diverse backbone nodes.
ARR provides logical redundancy(if components fail)via access circuits on one or two
customer routers (CRs) at your site that connect through two access routers (ARs)to
one AT&T IP backbone node; each circuit can have a different bandwidth but must use
the same access method.Automatic Load Balancing(ALB) balances traffic(if
components fail) across access circuits on one or two CRs at your site and a single AR;
both circuits must have the same bandwidth.
C14. Transmission Requirements
Contractor's network(s) must maintain compliance with all applicable industry
standards and have the capability for unquestioned transparent interfacing with
any and all hardware and software components that comprise the City's network.
AT&T's Clarification:
AT&T will use due care, but AT&T does not assume responsibility for interactions with
pre-existing systems.
C15. Proposed Service Limitations •
M\11 Proposer must provide accurate information as to what services can be
APO dynamically allocated or shared on one facility.This should be further detailed in
the RFP proposal response, pursuant to Tab 3 of Section 0300.
I� AT&T Response:
Read and understood.
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MIAMI B EAC H AT&T Response to City of Miami Beach's RFP for
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C16. Proposer Service Requirements
Proposer must attach a copy of the proposed service and maintenance policies
and procedures to which the Proposer will adhere during the length of the
agreement.This should be further detailed in the RFP proposal response, pursuant
to Tab 3 of Section 0300.
The City requires the following levels of major account support in the following
primary areas:
1. Network conversion-this entails a thorough and detailed plan within a
definite timeline to convert the services from the present provider to the
selected Proposer without any disruption and/or negative impact on the
City's operations.
2. Operational support—proactive and dynamic support of the short and long-
term critical operation and maintenance of the Proposer provided network
and services. This includes network services planning, engineering, design,
implementation, servicing and maintenance utilizing ongoing monitoring
techniques that will'diagnose problems and allow for circumstance sensitive
recovery procedures acceptable to the City.
3. Regulatory support- provide ongoing assessment and information on
regulatory trends and changes as determined by international, national,
regional, state, municipal and local WAN sector governing bodies and their
potential direct/indirect impact on the quality, availability and costs of
present and future services.
4. Technological support-provide ongoing assessment and information on
technological trends that support the Proposer's present network platform
and the impact on the evolution of the same.
5. Billing Support—provide ongoing support for bill review of all pricing,
discounts inventory and billing information.Any discrepancies not consistent
with the contract must be documented and credited retroactive to
installation or appropriate date within sixty (60) days.
opiAT&T Response:
1
All terms and conditions relating to pricing and invoicing shall be as set forth in the
Proposed Contract Documents,in particular the Pricing Schedule(s)and Section 4
("Pricing and Billing") of the Unified Agreement and all subsections thereto.
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MIAMI BEACH AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
C17. Response Time and Service Hours
1. Contractor must provide around-the-clock service, 24 hours per day/7 days a
week/365 days per year, including City weekend and holiday schedules and
provide necessary service procedures and qualified personnel available
'throughout the year in support of the City's network.
2. Proposer must furnish alternative traffic routing in the event of a network
facility and/or network component failure.
3. The Contractor's minimum acceptable response time to City disruptions
and/or requests is as follows:
Priority Definition Response Completion
Critical A problem that affects any site's entire Within 30 Within 5 hours;
network(e.g.an entire campus without minutes
network access,intermittent network drops
sufficient to cause time-outs in general
applications,or reduction in network
performance resulting in inability to achieve a
minimum of 90%of stated bandwidth,or
error rate or dropped packet/frame rate of
2%or higher).
High A problem that affects any site's entire Within 3 Within 1
network(e.g.an entire campus without hours business day
network access,intermittent network drops
sufficient to cause time-outs in general
applications,or reduction in network
•
performance resulting in inability to achieve a'
minimum of 75%of stated bandwidth,or
error rate or dropped packet/frame rate of
2%or higher).
Medium :A general service request or problem with a Within 8 Within 2
workaround sufficient to maintain service to hours business days
the school until the problem can be resolved
'(e.g.permanent repair/replacement of bad
piece of equipment for which the customer
can provide temporary replacement).
Low A service request that does not require Within 3 Plan defined
•-mit, immediate attention or involves long-range business within 10
•41117
e planning(e.g.planned equipment swap out). days business days
_ 4. The City requires public safety response time, diagnosis and resolution at all
of its campus locations.This requires a problem resolution commencement
no later than one (1) hour following receipt of a notification, automated or
otherwise that an outage of service has occurred.
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M I AM!BEACH AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
AT&T Response:
AT&T is bidding its standard Service Level Agreements (SLAs)for its products and
services which are available for review at: http://serviceguidenew.att.com/
Please select the appropriate service,then navigate to the Service Level Agreement
section of that Service Guide.
ADI
AT&T's response time for AT&T Dedicated Internet (ADI)trouble tickets is immediate for
most problems.
Certain types of failures initiate automatic responses from our network without the
need for you to create a trouble ticket.
The following table shows our status and escalation intervals:ADI Trouble Ticket Status
and Escalation Intervals.
•
ADI Trouble Ticket Status and Escalation Intervals
I STATUS ESCALATION INTERVAL NATI
INTERVAL
•
Catastrophic Every 30 minutes Immediate Team Lead
Failure;Multiple Immediate General Manager
Sites Down Immediate Division Manager
2' Hour Director
Single Site Down/ Every hour or at Immediate Engineer or Specialist
Service Degradation the customer's Immediate Team Lead
—Multiple Sites request 2"d Hour General Manager
4th Hour Division Manager
6th Hour
Service Degradation Every 2 hours or Immediate Agent
—Single Site at the customer's 2' Hour Specialist
request 4th Hour Team Lead
6th Hour General Manager
Life Cycle Every 3 hours or 15t Hour Agent
` at the customer's 3rd Hour Specialist
•` ' request 6th Hour Team Lead
• 9th Hour - General Manager
Root-cause Analysis 72 hours Escalation Manager or RM-
F-1 Documentation TSEscalation@ems.att.com
C18. Network Service Meetings
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M I AM I B EACH AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
Management-level service representatives must be available for monthly scheduled
network services maintenance meetings with City's representatives, capable of
making policy and procedural decisions, and supporting these decisions throughout
City's area of service support.
AT&T Response:
AT&T provides full account stewardship with Strategic Account Management(SAM).
Your AT&T Service Manager holds monthly stewardship meetings with you to report on
performance with provisioning, billing,service, and maintenance of your AT&T services.
Your AT&T account team meets with you on site to understand your business needs,to
recommend solutions, and to help ensure your overall experience with AT&T is meeting
your expectations.
We hold annual meetings with you to create and review your account plan. In these
meetings,your account team will review its plans to support you in the coming year.We
design this plan to support your business objectives and determine where to focus sales
and support efforts in the next year.
At least annually,we request briefings to refresh our understanding of your long-term
plans and to present new technologies and services that may affect your business or
industry. We schedule an annual Customer Satisfaction Survey meeting with you and
your AT&T sales and service teams. We then review your feedback from the annual
survey process to determine and develop action plans that address any service or
support gaps.
With Strategic Account Management, we work with you to create, monitor, and adjust a
specialized account plan.
C19. Performance Guarantee
Proposer must guarantee all network services meet or exceed the following:
1. The provider will guarantee the overall availability of the wide area network
to be equal or greater than 99.99%, or at the City's option, be replaced at no
� � charge to the City.There will be no removal charge on network services
AP removed because of non-performance.
2. Proposer must provide network services configuration and contingency plan
that will support a "no downtime" scenario.
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3. City will be reimbursed for the time network services are out of service to the
impact on the City's operations.This can be accomplished in the form of
billing credits.
4. Proposer will present proposed network services percentage uptime for the
most recent eighteen (18) months.
5. Successful Proposer must notify the City by telephone or fax of any
problems, present or foreseen in the network and present alternatives to not
disrupt City operations. Successful Proposer must identify and present
problem resolution and escalation procedures.
AT&T Response:
ASE Service Level Agreement
For AT&T Switched Ethernet Service (ASE),the network availability parameter for the
Service Level Agreements (SLA) is at least 99.99%for all ports(except broadband) and
Classes of Service (CoS).
We calculate network availability as the percentage of time during a month that the
network is capable of accepting and delivering your data. Network availability includes
the Ethernet core network and the local loop, and the calculation excludes network
outage time during maintenance windows.
The calculation for Network Availability for a given month is as follows:
•
Network Availability= [(24 hours x days in the month x 60 minutes x number of
customer ports in the LATA)—network outage time] /(24 hours x days in the month x
60 minutes x number of customer ports in the LATA).
Credits are subject to the following terms and conditions:
• You must notify AT&T when the service within a calendar month fails to meet
the committed level.
• You must request a service credit within 45 days after the end of the month in
a% which the failure occurred.
• After we verify that the service performance for network availability was less
than the committed level,we provide you with a credit equal to 10%of the
Monthly Recurring Charge (MRC)for all affected ports.
With AT&T Switched Ethernet Service(ASE),we provide a Class of Service(CoS)Service
Level Agreement(SLA)for network latency, Packet Delivery Rate(PDR), and jitter.
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•
MIAMI B EAC H AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
We measure the latency,jitter, and Packet Delivery Rate (PDR) by averaging monthly
sample measurements we take between the Network Termination Equipment(NTE)to
which your ports are attached and the network. We base the SLA's parameters on the
LATA-wide average of outbound the traffic between your NTE and the network.
ADI Service Level Agreement
AT&T offers several types of Service Level Agreements(SLAs)for AT&T Dedicated
Internet(ADI).
Our performance objective for AT&T Dedicated Internet(ADI) site availability is 100%.
We stand behind this objective with a service level agreement(SLA)that offers eligibility
for credits in case of an outage.
Depending on your contract,the SLAs for your service may include
• On-Time Provisioning ,
• Site Availability/Time to Restore
• ADI Site Availability
• Latency
• Data Delivery
• Jitter
These SLAs help assure you that we strive to provide reliable, high-performance service.
AT&T's process for tracking and issuing Service Level Agreement(SLA) credits as a result
of an outage or service interruption at an AT&T Dedicated Internet(ADI)site is to review
requests and issue credit when it meets the criteria outlined in the ADI SLA.
In order to receive a credit,you must submit a request online or via email (depending on
your location) by the end of the month after the month in which we complete
provisioning or clear the trouble.A credit covers the time period between trouble
�,
Wreporting and resolution.
. i1
r/ This guide details the SLA credits process and outlines definitions,exclusions, and
specifics about associated remedies such as the temporary use of an alternate service.
C20. Trouble Reporting
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MIAMI BEACH AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
Proposer must provide the City access to a 24-hour trouble reporting location,
including an after-hours toll-free helpline for any questions the City may have. A
toll-free helpline must be available to provide emergency operating instructions on
difficulties and advice for corrective action to the failure in question, 24 hours a
day, 7 days a week, 365 days a year.
AT&T Response: •
ASE Support
Our dedicated expert technicians monitor and support your AT&T Switched Ethernet
Service.
These technicians monitor, identify, and resolve conditions within our infrastructure
that affect the network. However,we may not recognize all alarms that affect
customers.Therefore,to ensure your eligibility for service credits,you should report any
degradation or failure that affects your service.To do so, contact the AT&T Ethernet
Network Operations Center at 888-644-3662 and select option 1 for maintenance.
When we monitor and support your service,we often resolve problems before you
notice them. -
ADI Support
Technical Support Engineers (TSEs) manage, monitor, and maintain your AT&T
Dedicated Internet (ADI).
If equipment issues affect your service, our TSEs and customer care specialists work with
your designated point of contact to diagnose failures and determine whether to replace
or repair your equipment. Should you require replacement for Customer Premises
Equipment (CPE)that AT&T provides,we deliver it by the next business day.
When we discover problems,we notify you immediately via email or text message. If
you think your service is impaired, you can report problems and track trouble report
status 24/7 via the AT&T BusinessDirect®portal. For emergency repairs or if you need an
immediate response,you should contact an ADI technical support representative.
I.
1 C21. Preventive Maintenance
Maintenance and service including regularly scheduled non-disruptive
preventative maintenance work must be performed by the Contractor's
designated service representatives only.The City must be advised with 24-hour
advance notice of any network services maintenance activity which will require
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MIAMI BEACH AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
downtime of network facilities and/or services. Contractor and City will mutually
determine when the desired maintenance window will occur.
AT&T Response:
While no reputable telecommunications company can guarantee no service
interruptions,AT&T will endeavor to restrict known interruptions to "off-hours," and
with as much advance notice to users as is practicable under the circumstances.
AT&T reserves the right to perform maintenance as needed without advance approval
of Customer, but will provide as much advance notice as is practicable under the
circumstances.
AT&T performs standard maintenance during scheduled maintenance windows.
Whenever possible,we use these windows for routine maintenance and upgrades to
our network, services, and infrastructure.The frequency of standard maintenance
activity depends on the types of services you use.To help you plan, we'll provide you
with advance schedules—usually for a full year—for all of the standard maintenance
windows that we will use for your services. In addition,we often contact you within
three to four weeks of scheduled maintenance to alert you to any impacts we
anticipate.
This means that we can maintain your service with minimal interruptions to your
business activities.
C22. Personnel Review
The City may require changes of Contractor's account representatives deemed to
be in the best interest of City services. City reserves the right to review the
qualification, experience and personal demeanor of service representatives as a
whole or individually, performing services, and to reject any individual who, in the
opinion of the City, is unsuitable for performance of services at the City's facilities.
•-.111 AT&T Response:
AT&T shall employ and make available at reasonable times an adequate number of
appropriately qualified and trained personnel,familiar with Customer's operations and
use of telecommunications services,to provide and support Customer's use of the
Services in accordance with the terms of AT&T's response to this RFP.AT&T retains the
right to manage and deploy its personnel as appropriate from time to time. If customer
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by authorized persons only and is not for general distribution.
•
•
MIAMI B EAC H AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
requests AT&T to substitute an employee, Customer shall provide such requests in
writing, explaining in reasonable detail the reason(s)for the removal request.Any such
request shall be for lawful reasons.AT&T will work with the Customer to reach a
solution geared to providing Services in compliance with contracted standards.
•
C23. Single Point of Contact for Account
Contractor must provide a single interface point for the coordination of this major
account. Proposer must provide warranted resources in the area of sales,
engineering,technical support, network services maintenance, operations,
regulatory support and overall network services administration.
AT&T Response:
Primary Contact
Daphne Dilbert •
AT&T
Client Solutions Executive 2*
13450 W Sunrise Blvd
Sunrise, FL 33323, USA
Phone:813-504-0731
dilbert@att.com
C24. Affirmation of Service Department Qualifications
Contractor's service and maintenance support organization must have the
necessary and warranted resources, including certified and trained technicians to
support the proposed services. Proposer may have to provide the necessary
background data for personnel scheduled to work in the Miami Beach Police
facilities to obtain authorization to work on the premises.
AT&T Response:
AT&T shall employ and make available at reasonable times an adequate number of
appropriately qualified and trained personnel,familiar with Customer's operations and
use of telecommunications services,to provide and support use of the Services in
accordance with the terms of AT&T's response to this RFP.The identities and titles of
specific persons and their availability to provide and support Customer's needs will be
separately established by authorized representatives of AT&T upon award of the RFP to
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AT&T Proprietary:The information contained herein is for use AT&T Business
by authorized persons only and is not for general distribution.
MIAMI BEACH AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
AT&T. If required after contract award,AT&T will supply documentation to authenticate
technical expertise,within the parameters of confidentiality limits.
C25. Network Services Documentation
The following documentation must be update regularly, and provided to the City
upon request at no additional cost:
a) End-user guides for proposed services.
b) Technical guides and manuals for proposed services.
c) Complete technical service data including detailed troubleshooting guides,
schematic diagrams, and parts lists as the network services was actually
installed.
AT&T Response:
AT&T will also provide standard end user documentation to all current end users.Any
additional documentation will be provided at mutually agreed pricing.
C26. Service History Reports
Contractor is responsible for maintaining a record of all service, repair, and
maintenance activities for the services provided and will provide City this
information upon request. In addition, to internal systems that maintain trouble
reports and resolution information, Contractor must maintain trouble logs onsite
that minimally detail the date and time of the event,technician dispatched, when
dispatched,when arrived onsite,diagnosis of problem, resolution and time when
network services were restored.Service histories must be reviewed by Contractor
as frequent as necessary, minimally monthly,to ensure a proactive approach that
will avoid potential future problems and serve as a tool to enact preventive and
corrective measures.
AT&T Response:
ler, Read and understood.
— C27. Monthly Network Services Reports
Contractor must be able to provide on-demand network service reports, at a
minimum,that detail the following:
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by authorized persons only and is not for general distribution.
3 EAC--{ AT&T Response to City of Miami Beach's RFP for
L
Wide Area Network("WAN")and Internet Connectivity Services
1. Network downtime.
2. Grade of service.
3. Network performance.
4. Bandwidth utilization
S. Traffic studies/analysis.
6. Network problems/diagnosis/resolution.
7. Trouble clearing response time.
AT&T Response:
Reports and Periodic Meetings
On a regular basis, AT&T shall make available to Customer such reports concerning the
Services, as AT&T and Customer shall mutually agree upon from time to time.The type
and frequency of such reports may be mutually modified. In addition, appropriate
representatives of AT&T and Customer shall meet to discuss matters of mutual interest,
such as the performance of the parties' respective obligations hereunder, planned
changes,future performance and information needed for such performance.
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AT&T Switched Ethernet on Demand is the first scaled, commercially available on-
r/ demand networking implementation in the US combining Software-Defined Networking
functionality and Network Function Virtualization capabilities that virtualize entire
classes of network assets, offering a faster and more flexible way to deploy and manage
networking services.
.o.
o Page 145
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AT&T Proprietary:The information contained herein is for use AT&T Business
by authorized persons only and is not for general distribution.
BEACH AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
The service integrates with the AT&T business Center self-service web portal, which
allows customers to configure Ethernet Virtual Channels(EVCs), change bandwidth, and
view billing information for your AT&T Switched Ethernet on Demand sites.
With AT&T Switched Ethernet on Demand, customers can instantly add or change
network services, quickly order additional ports, allocate bandwidth dynamically, and
manage their network in real time.
AT&T Switched Ethernet on Demand is one of the cornerstones of AT&T's Network
Cloud visions and provides the new foundation for a new flexible,on-demand value
proposition for our business customers.
AT&T provides network monitoring reports via the Network Performance Monitor tool.
This online tool, which you access via the AT&T BusinessDirect' portal, provides you
with real-time network performance data that can help you optimize network usage. In
addition,the tool notifies you of trunk outages by sending you automated alerts, which
you can customize.
So, you can access the tool anytime to get network monitoring reports in real time.
C28. Service Management Reports
Contractor must provide a monthly statistically driven service management report,
as required in a format to be mutually agreed upon. Information must include
service call history, call completions by date and locations, response time, on-site
repair time, network services uptime, customer satisfaction management surveys,
etc. Contractor must provide sample reports.
AT&T Response:
Reports and Periodic Meetings
On a regular basis, AT&T shall make available to Customer such reports concerning the
Services, as AT&T and Customer shall mutually agree upon from time to time.The type
and frequency of such reports may be mutually modified. In addition, appropriate
..�j� representatives of AT&T and Customer shall meet to discuss matters of mutual interest,
r� such as the performance of the parties' respective obligations hereunder, planned
changes,future performance and information needed for such performance.
For AT&T Switched Ethernet on Demand, here are a few highlighted reports:
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June 29,2018
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by authorized persons only and is not for general distribution.
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1
BEACH AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
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Wide Area Network("WAN")and Internet Connectivity Services
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Proprietary:The information contained herein is for use AT&T Business
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1
AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
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Utilization
Indicates the volume of ingress or egress traffic being transmitted or received, during
the measurement period for a given port, as a fraction of the configured port CIR
(commonly referred to 'available bandwidth') . In other words, Utilization % provides a
measurement of how much of the available bandwidth is being used during any given
measurement period. For example, if the configured CIR for a port is 50Mbps, the user
can transmit (ingress) or receive (egress)traffic at the rate of 50 Megabits(50x 106 bits)
per second.A utilization indicator of 5%for ingress traffic for a given measurement
period on this port indicates that the user sent the traffic at the rate of 2.5 Megabits
(2.5x106 bits) per second and the port and the remaining 95%capacity was unutilized.
Octets
Unit of digital information in computing and telecommunications that consists of eight
bits. For AT&T Dedicated Internet (ADI),AT&T provides network usage reports via the
BusinessDirecta portal.
This portal gives you secure, online access to traffic summary reports that track access
line usage as a percentage of your available bandwidth. You get a comprehensive view
r/' of your usage data that enables you to monitor and manage your Internet bandwidth
usage and to plan for upgrades.You can view network usage reports 24/7 except during
maintenance activities.
You can view your reports in two ways:
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AT&T Proprietary:The information contained herein is for use AT&T Business
by authorized persons only and is not for general distribution.
BEACH AT&T Response to City of Miami Beach's REP for
Wide Area Network("WAN")and Internet Connectivity Services
• Graphical reports for daily, weekly, and monthly usage—Daily graphical reports
for flat-rate usage display 15-minute inbound and outbound traffic profiles
(usage-based ADI service shows five-minute traffic profiles).
• Downloadable (Excel)tabular reports for daily,weekly, and monthly usage—
these reports provide both the usage percentages and the raw data.
In addition, you can see your peak and average traffic statistics for the day. Weekly and
monthly graphical reports show you inbound and outbound traffic profiles as well as
peak and average traffic statistics for the corresponding timeframe.
If you use our Managed IP Network Service option (MIPNS),you also have access to a
weekly ranking report.This report displays critical weekly parameters such as present
week ranking, previous week ranking, average usage, busy-hour usage, and maximum
usage for all of your active MIPNS circuits.
1110
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C29. Network Services
The network services proposed must meet or exceed the RFP specifications with
regard to convenience, economy of use, efficiency, security, reliability, safety,
performance and quality, particularly as these factors affect the result. Proposer
must supply detailed specifications sheets for the specified network services.
Alternate offers are to be supported by literature or a statement describing the
network services differences, so that full consideration can be given to each of the
options, and identified within TAB 3 herein.
Bid network services offered and installation of the same must meet all Federal,
State, regional and local laws, ordinances, regulations and safety requirements. All
Proposers are responsible for all applicable taxes, franchise fees and any and all
applicable surcharge placed on the proposed network services by respective
Si
governing bodies at all levels. Bid prices will include all the above referenced costs.
AT&T's Clarification:
All terms and conditions relating to payment of taxes shall be as set forth in the
Proposed Contract Documents, in particular the Pricing Schedule(s) and Section 4
("Pricing and Billing") of the Unified Agreement and all subsections thereto.
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r
AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
AT&T reserves the right to pass along additional charges, surcharges, and fees imposed
on AT&T by state or federal regulations or laws and any cost incurred by AT&T in
providing the service.
Upon written request from the Customer,AT&T can provide a good faith estimate of the
taxes, fees and surcharges for Customer that would apply as of a certain date based on
the services requested, but those amounts will be for illustrative purposes only, and
subject to change.
C30. Acceptance
Acceptance will be defined for the bid as conversion to the proposed network
services, performance of all standard diagnostic tests to insure specified
performance and stable operation of all network services as specified, proposed
and accepted. The City and selected Proposer will mutually define and develop
acceptance criteria for specific proposed Systems/Services/Solutions that, at a
minimum, meet industry accepted standards in support of City specified, desire,
and contracted for functionality.
Please describe your pre- and post-conversion testing policies and procedures and
descriptive timeline for acceptance. Indicate estimated time to complete
acceptance as defined above.
AT&T Response:
AT&T will install, implement and cutover the completed system for final acceptance by
Customer.The system will operate in accordance with the manufacturer's
specifications,the RFP specifications as responded to by AT&T and the agreement of the
parties. When the System completes manufacturer-recommended test protocols,
acceptance occurs.
C31. Local Access Charges
Proposer must explicitly agree to pass-through directly to the City, any reduction in
local access charges as any such rate reduction is available.
AT&T Response:
Our solution is customized and highly discounted for this response and as such will be at
a fixed price for the term of the agreement.
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AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
C32. Service Level Agreements
Proposers must explicitly identify the terms and conditions of the service level
agreement appropriate for each service Proposer will provide, including the
metrics to be used, the service level(s)to be provided, and the recourse available
to the City when the service level is not achieved and/or sustained/maintained.
AT&T Response:
AT&T submits this Response subject to the provisions of the Proposed Contract
Documents, and AT&T's applicable standard Service Level Agreements.As a matter of
fairness to its customers,AT&T applies a uniform policy of repair and restoration for its
customers. AT&T will provide diligent efforts to restore and repair service in accordance
with its established policies.
AT&T is bidding its standard Service Level Agreements (SLAB)for its products and
services which are available for review at: http://serviceguidenew.att.com/
Please select the appropriate service, then navigate to the Service Level Agreement
section of that Service Guide.
ASE
For AT&T Switched Ethernet Service (ASE),the network availability parameter for the
Service Level Agreements (SLA) is at least 99.99%for all ports (except broadband) and
Classes of Service (CoS).
We calculate network availability as the percentage of time during a month that the
network is capable of accepting and delivering your data. Network availability includes
the Ethernet core network and the local loop, and the calculation excludes network
outage time during maintenance windows.
The calculation for Network Availability for a given month is as follows:
Network Availability= [(24 hours x days in the month x 60 minutes x number of
customer ports in the LATA)— network outage time] /(24 hours x days in the month x
60 minutes x number of customer ports in the LATA).
r%
Credits are subject to the following terms and conditions:
��— • You must notify AT&T when the service within a calendar month fails to meet
the committed level.
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■
AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
• You must request a service credit within 45 days after the end of the month in
which the failure occurred.
• After we verify that the service performance for network availability was less
than the committed level, we provide you with a credit equal to 10%of the
Monthly Recurring Charge (MRC)for all affected ports.
With AT&T Switched Ethernet Service (ASE), we provide a Class of Service (CoS) Service
Level Agreement (SLA) for network latency, Packet Delivery Rate (PDR), and jitter.
We measure the latency,jitter, and Packet Delivery Rate (PDR) by averaging monthly
sample measurements we take between the Network Termination Equipment(NTE)to
which your ports are attached and the network. We base the SLA's parameters on the
LATA-wide average of outbound the traffic between your NTE and the network.
ADI
AT&T offers several types of Service Level Agreements(SLAs)for AT&T Dedicated
Internet (ADI).
Our performance objective for AT&T Dedicated Internet (ADI) site availability is 100%.
We stand behind this objective with a service level agreement (SLA)that offers eligibility
for credits in case of an outage.
Depending on your contract, the SLAs for your service may include
• On-Time Provisioning
• Site Availability/Time to Restore
• ADI Site Availability
• Latency
• Data Delivery
• Jitter
Arift These SLAs help assure you that we strive to provide reliable, high-performance service.
r%
AT&T's process for tracking and issuing Service Level Agreement (SLA) credits as a result
of an outage or service interruption at an AT&T Dedicated Internet (ADI) site is to review
requests and issue credit when it meets the criteria outlined in the ADI SLA.
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by authorized persons only and is not for general distribution.
AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
In order to receive a credit, you must submit a request online or via email (depending on
your location) by the end of the month after the month in which we complete
provisioning or clear the trouble. A credit covers the time period between trouble
reporting and resolution.
This guide details the SLA credits process and outlines definitions, exclusions, and
specifics about associated remedies such as the temporary use of an alternate service.
http://serviceguidenew.att.com/
C33. Technology Changes/Business Downturn
The City requires both Technology and Business Downturn provisions.
AT&T Response:
Reference AT&T Master Agreement—Attachment A.
Per the AT&T Master Agreement 4.7 MARC Minimum Annual Revenue Commitment
("MARC") means an annual revenue commitment set forth in a Pricing Schedule that
Customer agrees to satisfy during each 12-consecutive-month period of the Pricing
Schedule Term. If Customer fails to satisfy the MARC for any such 12-month period,
Customer will pay a shortfall charge in an amount equal to the difference between the
MARC and the total of the applicable MARC-Eligible Charges incurred during such 12-
month period, and AT&T may withhold contractual credits until Customer pays the
shortfall charge.4.8 Adjustments to MARC(a) In the event of a business downturn
beyond Customer's Control, or a corporate divestiture, merger, acquisition or significant
restructuring or reorganization of Customer's business, or network optimization using
other Services, or a reduction of AT&T's prices, or a force majeure event, any of which
significantly impairs Customer's ability to meet a MARC,AT&T will offer to adjust the
affected MARC to reflect Customer's reduced usage of Services (with a corresponding
adjustment to the prices, credits or discounts available at the reduced MARC level). If
the parties reach agreement on a revised MARC,AT&T and Customer will amend the
affected Pricing Schedule prospectively.This Section 4.8 will not apply to a change
resulting from Customer's decision to use service providers other than AT&T. Customer
no will provide AT&T notice of the conditions Customer believes will require the application
IVO of this provision.This provision does not constitute a waiver of any charges, including
monthly recurring charges and shortfall charges,Customer incurs prior to amendment
of the affected Pricing Schedule.
.lo
C34. Technology Change
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1,4,V, BEACH AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
The parties acknowledge that technological advancement and innovation, as well
as federal and state regulatory and legislative actions, may introduce new
competitive alternatives into the WAN marketplace, which may affect the
continued competitiveness of the Agreement between the Proposer and the City.
Accordingly, the parties agree to meet on or about the first anniversary of the City
initial service date, or at such other time(s) as the City deems necessary, but not
more than once in any rolling 12-month period, to discuss such competitive service
alternatives and other technological or marketplace developments or to compare
similarly situated customer tariffs. The City will cooperate in efforts to develop a
mutually agreeable alternative Proposal that will satisfy the concerns of both
parties and comply with all applicable legal and regulatory requirements. By way
of example and not limitation, such alternative Proposals may include changes in
rates, nonrecurring charges, revenue and/or volume commitments, discounts,the
multi-year service period and other provisions. If the parties reach mutual
agreement on an alternative, the Proposer will prepare and file any necessary
tariff revisions, and or the parties will sign a contractual amendment to implement
any mutually agreeable alternative Proposal, subject to all applicable legal and
regulatory requirements. In the event no mutual agreement is reached,the City
may terminate this agreement upon thirty (30) days' notice to the other party.
AT&T Response:
Upon Customer's reasonable request and no more frequently than once per year,AT&T
will review the performance of the Agreement and provision of the Services with
Customer. If AT&T and Customer agree that revisions to the Agreement are appropriate,
then AT&T and Customer will attempt to develop a mutually agreeable amendment to
address the concerns of the parties. If the parties reach agreement on the terms of such
an amendment, AT&T will prepare an amendment for execution by the parties. Upon
execution of such an amendment, the parties agree to take all actions necessary to
implement the amendment, including, but not limited to, preparation and execution of
any required regulatory filings.
C35. Pricin
Pricing shall be presented as an all-inclusive flat monthly rate per site for each
glo service tier, as identified in Appendix E, with no additional design, installation,
11/40," engineering, or service fees. All future sites added to the network will be at the
service rate provided in Appendix E, with no additional costs accepted.
. � J
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by authorized persons only and is not for general distribution.
BEACH AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
AT&T Response:
All terms and conditions relating to payment of taxes shall be as set forth in the
Proposed Contract Documents, in particular the Pricing Schedule(s) and Section 4
("Pricing and Billing")of the Unified Agreement and all subsections thereto.
AT&T reserves the right to pass along additional charges, surcharges, and fees imposed
on AT&T by state or federal regulations or laws and any cost incurred by AT&T in
providing the service.
Upon written request from the Customer, AT&T can provide a good faith estimate of the
taxes, fees and surcharges for Customer that would apply as of a certain date based on
the services requested, but those amounts will be for illustrative purposes only, and
subject to change.
C36. WAN Facilities Locations
*(all sites except NAP are located within the City of Miami Beach limits)
Normandy City Hall 962 Normandy Dr
NAP 50 NE 9th, Miami,FL
EOC 2300 Pine Tree Dr
Police Dept HQ 1100 Washington Ave
Transportation 1688 Meridian Ave
North Shore Youth Center 501 72nd St
Normandy Golf Course Clubhouse 2401 Biarritz Dr
Fire Station 3 5301 Collins Ave
Fire Station 4 6880 Indian Creek Dr
Scott Rakow Youth Center 2700 Sheridan Ave
42nd ST Garage 400 42nd St
Marine Patrol 1790 Sunset Harbour Dr
Miami Beach Golf Course 2301 Alton Rd
Property Management 1833 Bay Rd
`.) Fire Police Pension 1691 Michigan Ave
iTro17th ST Parking 600 17th St
Homeless Outreach 555 17th St
City Hall 1700 Convention Center Dr
Flamingo Park 1245 Michigan Ave
Fire Station 1 1051 Jefferson Ave
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by authorized persons only and is not for general distribution.
_ AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
Art Deco Welcome Center 1001 Ocean Dr
South Pointe Park 1 Washington Ave
Police Internal Affairs 225 Washington Ave
Court Liaison 1351 NW 12th St
Fleet Management 140 Mac Arthur Causeway
AT&T Response:
Read and understood.
Balance of Page Intentionally Left Blank
r%
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by authorized persons only and is not for general distribution.
.''r BEACH AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
APPENDIX D
MIAMI BLit'
Special Conditions
2018-153-JC
WIDE AREA NETWORK (WAN ) AND
INTERNET CONNECTIVITY SERVICES
PROCUREMENT DEPARTMENT
1755 Meridian Avenue, 3rd Floor
Miami Beach, Florida 33139
Aolo
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by authorized persons only and is not for general distribution.
B EACH AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
1. TERM OF CONTRACT. The Contract shall commence upon the date of notice of
award and shall be effective for three (3) years.
AT&T Response:
Read and understood.
2. OPTIONS TO RENEW.The City, through its City Manager, will have the option to
extend for two (2) additional one (1)year periods, subject to the availability of fund
for succeeding fiscal year.
AT&T Response:
AT&T agrees to the proposed term and option to renew term which shall be set out in
the applicable Pricing Schedule to be entered into between the parties.This is subject,
to product availability and the terms and conditions relating to renewal and withdrawal
of service as set out in the Proposed Contract Documents.
3. PRICES SHALL BE FIXED AND FIRM.All prices quoted in the awardee's bid submittal
shall remain firm and fixed, unless amended in writing by the City.
3.1. COST ESCALATION. Price must be held firm during the initial term of the
agreement. During the renewal term, the City may consider prices increases
not to increase the applicable Bureau of Labor Statistics (www.bis.i;ov) CPI-U
index or 3%, whichever is less.The City may also consider increases based on
mandated Living Wage increases. In considering cost escalation due to Living
Wage increases,the City will only consider the direct costs related to Living
Wage increases, exclusive of overhead, profit or any other related cost.
AT&T Response:
All terms and conditions relating to pricing and invoicing shall be as set forth in the
Proposed Contract Documents, in particular the Pricing Schedule(s) and Section 4
("Pricing and Billing") of the Unified Agreement and all subsections thereto.
*Ar, 4. DEFICIENCIES IN WORK TO BE CORRECTED BY VENDOR.The vendor shall promptly
correct all apparent and latent deficiencies and/or defects in work, and or any work
that fails to conform to the contract documents regardless of project completions
status. All corrections shall be made within fifteen (15) calendar days after such
J rejected defects, deficiencies and/or non-conformances are verbally reported to the
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by authorized persons only and is not for general distribution.
BEACH AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
vendor by the City, who may confirm such verbal reports in writing.The vendor shall
bear all costs of correcting such rejected work.
AT&T Response:
Notwithstanding anything contained in this RFP to the contrary, AT&T's Response is
submitted pursuant to this Response and subject to the terms and conditions contained
in the Proposed Contract Documents. All terms and conditions relating to default and
remedies for default shall be as set out in said Proposed Contract Documents.
5. FURNISH AND INSTALL REQUIREMENTS. The specifications and or statement of
work contained within the solicitation will describe the various function and classes
of work required as necessary for completion of any project. Any omission of
inherent technical functions or classes of work within the specification and/or
statement of work shall not relieve the bidder from furnishing, installing or
performing such work where required to the satisfactory completion of the project.
AT&T Response:
Read and understood.
6. LICENSES, PERMITS AND FEES.The vendor shall obtain and pay for all licenses,
permits and inspection fees required for these projects; and shall comply with all
laws, ordinances, regulations and building code requirements applicable to the work
contemplated herein. Damages, penalties and or fines imposed on the City or
vendor for failure to obtain required licenses, permits, shall be borne by the bidder.
AT&T Response:
All terms and conditions relating to licenses, permits and consents shall be as set forth
in the Proposed Contract Documents, in particular the Pricing Schedule(s) and Section
3.1 ("Access Rights") of the Unified Agreement and all subsections thereto.
8. SUBCONTRACTING.The contractor shall not enter into subcontracts for any of the
elo wok described herein, unless authorized in advance by the City. Strict adherence to
this condition is required.
AT&T Response:
Read and understood.
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by authorized persons only and is not for general distribution.
I1
'r^ BEACH AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
9. WORKMANSHIP AND MATERIALS. All parts installed and materials used in
performance of this contract shall be new and unused (of current design or
manufacture). Salvage materials will not be allowed without the express consent of
the City. All materials and workmanship shall be of the highest quality and shall
conform to all applicable Building Codes, so as to ensure safe and functional
operation.The City shall be the sole judge as to parts and workmanship.
AT&T Response:
Read and understood.
10. DAMAGES TO PUBLIC/PRIVATE PROPERTY. The bidder shall carry out the work with
such care and methods as not to result in damage to public or private property
adjacent to the work. Should any public or private property be damaged or
destroyed, the bidder, at his/her expense, shall repair or make restoration as is
practical and acceptable to the City and/or owners of destroyed or damaged
property promptly within a reasonable length of time. (Not to exceed one month
from date damage was done).
AT&T Response:
AT&T will repair and replace any damage to the City's premises directly resulting from
the installation effort caused by AT&T or its agents, as promptly as reasonably
practicable, returning the site to its pre-installation condition. All other terms and
conditions relating to working on the City's premises shall be as set forth in the
Proposed Contract Documents.
11. SAFETY MEASURES. Contractor shall take all necessary precautions for the safety of
employees, and shall erect and properly maintain at all times all necessary
safeguards for the protection of the employees and the public. Danger signs warning
against hazards created by his/her operation and work in progress must be posted.
All employees of contractor shall be expected to wear safety glasses, appropriate
clothing and hearing protection when and wherever applicable.The contractor shall
use only equipment that is fully operational and in safe operating order. Contractor
W10, shall be especially careful when servicing property when pedestrians and/or vehicles
r/ are in close proximity—work shall cease until it is safe to proceed.
AT&T Response:
AT&T's Response is submitted under applicable laws and regulations current at the time
of contract execution. Changes in laws and regulations may require changes in pricing
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by authorized persons only and is not for general distribution.
BEACH AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
and performance. Further, all terms and conditions relating to indemnification and third
party claims shall be as set out in the Proposed Contract Documents.AT&T responds
that it will follow all legal requirements and AT&T safety processes in accomplishing this
work, but AT&T does not accept sole responsibility for the safety of the public and
workers. Further all terms and conditions relating to safe working environment shall be
as set forth in the Proposed Contract Documents, in particular the Pricing Schedule(s)
and Section 3.2 ("Safe Working Environment") of the Unified Agreement and all
subsections thereto.
12. POOL OF PRE-QUALIFIED CONTRACTORS FOR ADDITIONAL SERVICES.The City may,
at its sole discretion, establish a pool of qualified WAN contractor(s), from the list of
responsive and/or awarded contractors,from which future improvement and/or
additional projects may be solicited.
AT&T Response:
Read and understood.
Balance of Page intentionally Left Blank
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June 29,2018
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by authorized persons only and is not for general distribution.
BEA(, AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
APPENDIX E
N\ Aiv\ v L., t
Cost Proposal Form
2018-153-JC
WIDE AREA NETWORK (WAN ) AND
INTERNET CONNECTIVITY SERVICES
PROCUREMENT DEPARTMENT
1755 Meridian Avenue, 3rd Floor
Miami Beach, Florida 33139
1
1
0
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AT&T Proprietary:The information contained herein is for use u AT&T Business
by authorized persons only and is not for general distribution.
BEACH AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
APPENDIX E (GROUP 1)
COST PROPOSAL FORM
Failure to submit, Cost Proposal Form, in its entirety and fully executed by the
deadline established for the receipt of proposals will result in proposal being
deemed non-responsive and being rejected.
Bidder affirms that the prices stated on the cost proposal form below represents the
entire cost of the items in full accordance with the requirements of this RFP, inclusive of
its terms, conditions, specifications and other requirements stated herein, and that no
claim will be made on account of any increase in wage scales, material prices, delivery
delays, taxes, insurance, cost indexes or any other unless a cost escalation provision is
allowed herein and has been exercised by the City Manager in advance.The Cost
Proposal Form shall be completed mechanically or, if manually, in ink. Cost Proposal
Form completed in pencil shall be deemed non-responsive.All corrections on the Cost
Proposal Form shall be initialed.
AT&T's Clarification:
AT&T reserves the right to pass along additional charges, surcharges, and fees imposed
on AT&T by state or federal regulations or laws incurred by AT&T in providing the
service.
Upon written request from the Customer, AT&T will provide a good faith estimate of the
taxes, fees and surcharges for Customer that would apply as of a certain date based on
the services requested, but those amounts will be for illustrative purposes only, and
subject to change.
All terms and conditions relating to pricing and invoicing shall be as set forth in the
Proposed Contract Documents, in particular the Pricing Schedule(s) and Section 4
("Pricing and Billing") of the Unified Agreement and all subsections thereto.
Group 1: Internet Connectivity
AT&T Response:
40*
AT&T is presenting two Pricing Options for Internet Connectivity to City of Miami Beach.
The first is if award is made independently of the WAN Services award. The second and
lower price is if the WAN Services are also awarded to AT&T.
s Option 1: Internet price independent of WAN services award
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AT&T Proprietary:The information contained herein is for use od AT&T Business
by authorized persons only and is not for general distribution. ''
i
BEACH AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
Item Descri tion Quanti U M Unit Cost Total1111111.. Ma_
(Qua ntity_X_Unit_Cost)
Al 10 MegaBits per second 5 Each $495.24 $2,41b.20
(include port fee)
A2 50 Mega Bits per second 1 Each $765.34 $765.34
(include port fee)
A3 100 MegaBits per second 5 Each $962.00 $4,810.00
(include port fee)
A4 500 MegaBits per second 1 Each $1,975.00 $1,975.00
(include port fee)
A5 1 Gigabit per second(include 5 Each $2,278.90 $11,394.50
port fee)
A6 10 Gigabits per second 1 Each $6,928.44 $6,928.44
(include port fee)
A7 40 Gigabits per second 1 Each $30,476.14 $30,476.14
(include port fee)
'GROUP 1 TOTAL$58,825.62
'Basis for allocation of cost points.
Option 2: Internet pricing contingent upon WAN services award to AT&T.
em Description Quantity U/M Unit Cost Total
(Quantity_X_Unit_Cost)
Al 10 Mega Bits per second $442.88 $2,214.40
(include port fee)
A2 50 MegaBits per second $654.08 $654.08
(include port fee)
A3 100 MegaBits per second 5 Each $828.00 $4,140.00
(include port fee)
A4 500 MegaBits per second 1 Each $1,658.94 $1,658.94
(include port fee)
AS 1 Gigabit per second (include 5 Each $1920.80 $9,604.00
port fee)
A6 10 Gigabits per second 1 Each $5093.00 $5,093.00
(include port fee)
A7 40 Gigabits per second 1 Each $24,933.00 $24,933.00
(include port fee)
1 **Failure to submit Cost Proposal Form, in its entirety and fully executed, by the
) deadline established for the receipt of proposals will result in Proposal being deemed
non-responsive and being rejected.
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AT&T Proprietary:The information contained herein is for use u AT&T Business
by authorized persons only and is not for general distribution.
BEACH AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
Item Descri tion QuantityU M Unit Cost Total
(Quantity_X_Un it_Cost)
2G ROUP 1 TO; $48,297.42
Notel: Customer Managed Router on both options per Addendum,Q4
Note2: Optional Distributed Denial of Service (DDoS) pricing
Distributed Denial of Service (DDoS) Defense is a managed security service that is
designed to detect and mitigate distributed denial of service attacks before they reach
your network. DDoS Defense helps identify and block malicious packets in near real time
to help you prevent possible negative affects regarding the flow of your business traffic.
Circuit Size(Mbps) 2 or 3 yr.Price
10 $210
50 $320
100 $400
500 $916
1000 $1,683
2500-10000 $3,600
Company:AT&T Corp.
Authorized Representative: Esperanza Diaz-Bello
Address:321 SE 2"d St Delray Beach, FL 33483
Telephone:305-582-9589
Email:ed6554Patt.com
Authorized Representative's Signature:
r„,,
2 **Failure to submit Cost Proposal Form, in its entirety and fully executed, by the
deadline established for the receipt of proposals will result in Proposal being deemed
non-responsive and being rejected.
O Page 166
June 29,2018 dew
AT&T
AT&T Proprietary:The information contained herein is for use AT&T Business
by authorized persons only and is not for general distribution.
1A',,x., BEACH AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
APPENDIX E (GROUP 2)
COST PROPOSAL FORM
Failure to submit, Cost Proposal Form, in its entirety and fully executed by the
deadline established for the receipt of proposals will result in proposal being deemed
non-responsive and being rejected.
Bidder affirms that the prices stated on the cost proposal form below represents the
entire cost of the items in full accordance with the requirements of this RFP, inclusive of
its terms, conditions, specifications and other requirements stated herein, and that no
claim will be made on account of any increase in wage stales, material prices, delivery
delays, taxes, insurance, cost indexes or any other unless a cost escalation provision is
allowed herein and has been exercised by the City Manager in advance. The Cost
Proposal Form shall be completed mechanically or, if manually, in ink. Cost Proposal
Form completed in pencil shall be deemed non-responsive. All corrections on the Cost
Proposal Form shall be initialed.
Group 2: Wide Area Network(WAN) Connectivity
Item Description ' Quantity U/M Unit Cost Total
MEL (Quantity_X_Unit_Cost)
61 10 MegaBits per second(include 1 Each $300.53 $300.53
port fee)
B2 50 MegaBits per second(include 1 Each $324.90 $324.90
port fee)
B3 100 MegaBits per second(include 22 Each $381.76 $8398.72
port fee)
64 500 MegaBits per second(include 1 Each $568.58 $568.58
port fee)
B5 1 Gigabit per second(include port 3 Each $645.00 $1935.00
fee)
86 10 Gigabits per second(include port 1 Each $1,944.00 $1944.00
fee)
67 40 Gigabits per second(include port 1 Each $7,500.00 $7500.00
fee)
'GROUP 2 TOTAL$20,968.73
r,
'Basis for allocation of cost points.
**Failure to submit Cost Proposal Form, in its entirety and fully executed, by the
deadline established for the receipt of proposals will result in Proposal being deemed
non-responsive and being rejected.
0 Page 167
lune 29,2018 e�
AT&T Proprietary:The information contained herein is for use u AT&T Business
by authorized persons only and is not for general distribution.
BEACH AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
Bidder's Affirmation
Company AT&T Corp.
Authorized Representative Esperanza Diaz-Bello
Address:321 SE 2"d St Delray Beach,FL 33483
Telephone:305-582-9589
Email:ed6554@att.com
Authorized Representative's Signature.
aira*
IMF
Page 168
June 29,2018 41111.
AT&T Proprietary:The information contained herein is for use AT&T Business
by authorized persons only and is not for general distribution.
AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
APPENDIX F
Insurance Requirements
2018-153-JC
WIDE AREA NETWORK (WAN ) AND
INTERNET CONNECTIVITY SERVICES
PROCUREMENT DEPARTMENT
1755 Meridian Avenue, 3rd Floor
Miami Beach, Florida 33139
LI
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AT&T Proprietary:The information contained herein is for use AT&T Business
by authorized persons only and is not for general distribution.
`,A, BEACH AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
INSURANCE REQUIREMENTS
This document sets forth the minimum levels of insurance that the contractor is
required to maintain throughout the term of the contract and any renewal periods.
XXX 1. Workers' Compensation and Employer's Liability per the Statutory limits of the
state of Florida.
XXX 2. Comprehensive General Liability (occurrence form), limits of liability
1,000,000.00 per occurrence for bodily injury property damage to include
Premises/Operations; Products, Completed Operations and Contractual
Liability. Contractual Liability and Contractual Indemnity (Hold harmless
endorsement exactly as written in "insurance requirements" of specifications).
XXX 3. Automobile Liability- $1,000,000 each occurrence -owned/non-owned/hired
automobiles included.
4. Excess Liability- $ .00 per occurrence to follow the primary coverages.
XXX 5. The City must be named as and additional insured on the liability policies; and
it must be stated on the certificate.
6. Other Insurance as indicated:
Builders Risk completed value $ .00
Liquor Liability $ .00
Fire Legal Liability $ .00
Protection and Indemnity $ .00
Employee Dishonesty Bond $ .00
Other $ .00
XXX 7. Thirty (30) days written cancellation notice required.
XXX 8. Best's guide rating B+: VI or better, latest edition.
XXX 9. The certificate must state the proposal number and title
The City of Miami Beach is self-insured.Any and all claim payments made from self-
insurance are subject to the limits and provisions of Florida Statute 768.28,the Florida
Constitution, and any other applicable Statutes.
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June 29,2018 `eon,
AT&T Proprietary:The information contained herein is for use u AT&T Business
by authorized persons only and is not for general distribution.
I F'
AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
AT&T Response:
D
1•
AU Certificate of Liability Insurance.pdf
June 29,2018 Page 171 _
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by authorized persons only and is not for general distribution.
1
AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
AC RD' CERTIFICATE OF LIABILITY INSURANCE mo aT
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THIS CERTWICATE IS ISSUED AS A MATTER Of INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER.THIS
CERTWICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND.EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICES
BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S),AUTHOR2ED
REPRESENTATIVE OR PRODUCER AND THE CERTIFICATE HOLDER.
IMPORTANT- If the certificate holder Is an ADDITIONAL INSURED.the polcy(1es)must have ADDITIONAL INSURED provisions or be endorsed.
If SUBROGATION IS WAIVED,sublect to the terms and conditions of the policy,certain policies may require an endorsement A atat01a1H on
this certificate doss not confer rights to the cenUkate holder In lieu of such endorsement(s).
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June 29,2018
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AT&T Proprietary:The information contained herein is for useAT&T •Business
by authorized persons only and is not for general distribution.
AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
AT&T Attachments
Attachment A
AT&T Master Agreement
ua iii.pdf
0 Page 173
June 29,2018 `-
AT&T Proprietary:The information contained herein is for use AT&T Business
by authorized persons only and is not for general distribution.
AT&T Response to City of Miami Beach's RFP for
Wide Area Network("WAN")and Internet Connectivity Services
Attachment B
Qualifications of Proposer Team
LEM
Qualifications of
Proposer Team Resu
41-04)
IVO
0
0
June 29,2018 Page 174
41111.
AT&T Proprietary:The information contained herein is for use
AT&T Business
by authorized persons only and is not for general distribution.