LTC 271-2019 Garage Index Results for FY 2018/19 Quarter 2 MIAMI3EACH
OFFICE OF THE CITY MANAGER
LTC # 271-2019 LETTER TO COMMISSION
TO: Mayor Dan Gelber and Members of ' e City C• mission
FROM. Jimmy L. Morales, City Manager 1,
DATE: May 7, 2019
SUBJECT Garage Index Results for FY 2018/19tuarter 2
Y
The purpose of this Letter to Commission is to communicate the results of the newly
developed Garage Index from FY 2018/19 Quarter 2 (January 1, 2019 to March 31, 2019).
Key Q2 Metrics:
• Citywide Overall Rating: 1.84
• Percent of Assessments Meeting Interior Appearance Target: 68.5%
• Percent of Assessments Meeting Parking Area Appearance Target: 57.9%
Background
The Miami Beach Garage Index is an objective measurement of performance ranging from
1.0 (Very Well Maintained) to 6.0 (Not Maintained) and includes assessments for cleanliness
and interior/exterior appearance of the parking area, stairwells, and elevators.
The results of the assessments are used to monitor the impacts of recently implemented
initiatives to target areas for future improvements, and assure the quality of services.
Quarterly sample sizes are set to ensure no greater than ± 5.0 percentage point sampling
error given the 95% confidence level.
Summary of the Garage Index Results FY 2018/19 Quarter 2
Overall, the City Garage Index in FY 2018/19 Quarter 2 was a 1.84, with 79.1% of
assessments scoring a 2.0 or better. All appearance scores improved when compared to the
same quarter in the prior FY with elevator appearance improving 17% from the same quarter
in the prior FY. Additionally, cleanliness in stairwell and elevators improved 21.5% and 7.2%
respectively when compared to the same quarter in the prior FY.
Areas of Focus
• Appearance Interior — Overall garage interior appearance deteriorated to 2.08 with
68.5% of assessments meeting the target, a 3.5% and 5.6% deterioration
respectively when compared to the prior quarter. Elevators improved in many
garages, with the percent meeting target in these areas improving 2.4% when
compared to the prior quarter.
Parking area assessments continue to yield the lowest score at 2.32 and 57.9% of
assessments meeting target due to pavement stains in the parking area; only 49.2%
of parking area assessments were stain free, a 2.1% improvement from the prior
quarter. This continues to be a very challenging factor to address as traditional
pressure cleaning techniques do not address the oil stains from cars, and the City
has evaluated the current standard which continues to present challenges. The
Parking Department and Property Management Division are discussing the best
approach for alternative coatings for garage decks. The goal is to have a more
resilient surface coating that returns to its original luster with low maintenance.
Assessment criteria are being considered for inclusion in the agreement.
• Exterior Appearance — Exterior appearance of the parking garages improved to
1.86 or 9.3% when compared to the same quarter in the prior Fiscal Year with 77.1%
of assessments meeting the target, a 9.52% improvement from the same quarter in
the prior FY. Trash on the exterior of the garages continues to be an issue. As of
April 30, 2018, parking supervisors are utilizing a formal assessment to report and
track cleanliness and other deficiencies weekly. Reports are transmitted to Property
Management via email for review and issue notice to the contractor as needed. A
new janitorial contractor for garages has been selected and is scheduled to begin
mid-May. Performance data has been incorporated into contract terms and will be
used to ensure cleanliness standards are met.
Positive and Stable Areas
• Cleanliness — Overall garage cleanliness deteriorated to 1.60, a 5.3% decline from
the prior quarter, and 17.1% improvement when compared to same quarter in the
prior Fiscal Year, with 90.4% of assessments meeting the target. As of June 1,
2018, an additional staff member was added seven (7) days per week from 11 pm —
6am at the 7th 12th and 13th street garages to address cleanliness issues throughout
the garages. Parking and Property Management will continue to review data to
ensure garage cleanliness continues to improve.
arage Index Score For All City Garages
Overall Garage Index(Target=1.5) FY16117 FY17/18 FY18/112
01 02 03 04 FY Average 01 02 CO 04 FY Peerage 01 02 %change in %change in %change horn
OW Oh ploy FY Otr base year Qtr
Overall City Garage Score 230 2.33 219 2.35 '229 2.26 217 2.16 180 206 1.77 1.84 F 40% 152%
2leanliness 1.94 2.08 1.98 2.07 2.02 1.87 1.93 1.89 1.65 1.82 1.52 1.60 53% -171% -22.0%
Parking Area 2.16 2.30 198 225 2.17 2.05 207 2.09 1.66 1.95 156 1.63 F 4.5% -21.3% .19.7%
Stairwells 1.84 2.06 2.06 2.05 2.00 1.78 191 1.84 1.60 177 1.50 F 14% -21 5% -28.2%
Elevators 182 190 19 192 189 179 1.81 1.75 1.68 175 154 1.68 F 91% -72% -172%
Appearance Interior 266 2.59 239 263 2.57 2.85 241 2.42 1.96 2.34 2.01 2,06 35% -137% -20.6%
Parting Area 2.93 281 2.46 2.752.74 271 2.51 266 205 2.47 208 232 F 115% -76% -126%
Stairwells 246 2.58 2.38 2.52 ' 2.49 2.55 230 2.39 1.92 228 192 1.93 F 05% -161% -28.0%
Elevators 2.58 237 2.33 2.63 F 2.48 268 2.41 2.22 1.91 2.27 2.05 200 -24% -170% -20.9%
Appearance Exterior 1.81 2.09 209 2.22 F 205 2.12 2.05 _ 2.32 170 2.05 1.57 186 F 185% -9.3% -9.7%
Overall Garage Index(Target=1.5) FY15/18
01 02 03 04 FY Average
Overall City Garage Score 236 234 233 223 231
2leanliness 214 205 197 1.76 1.97
Parting Area 2.09 203 201 1.88 200
Stanvells 2.19 2.09 199 170 1.98
Elevators 213 203 191 170 1.94
Appearance Interior 259 2.62 269 269 265
Parting Area 2.5 266 2.80 29 272
Stairwells 2.7 2.68 258 2.56 263
Elevators 250 253 269 2.62 '260
Appearance Exterior 236 206 203 1 75 2.04
FY16/17 FY17/18 FY18/199111
Overall Garage Index 2.0 or better(Target 90%) %change In %hange in %Gunge hall
01 02 03 04 FY Average 01 02 03 04 FY Average 01 02
prior Qtr prior FY Qtr base year Qtr
Overall 62.40% 59.80% 65.70% 61.40% 62.33% 62.20% 66.0% 63.1% 81.4% 68.7% 82.7% 79.1 -4.4% C 19.85% F 36.6%
�leanllness 75.20% 69.00% 7220% 7020% 7165% 7640% 732% 77.0% 85.7% 78.6% -0.4% F 23.5096 F 35.7%
Palang Area 66.70% 59.98% 73.10% 63.30% 65.75% 68.30% 692% 69.2% 843% 73.3% 1.4% F 32.23% F 35.8%
Stairwells 75.80% 68.60% 6730% 71.00% 70.68% 7930% 721% 78.1% 878% 801% -0.4% F 28.35% F 40.2%
Elevators 83.10% 78.40% 76.20% 76.30% 78.50% 81.30% 78.3% 83.7% 85.1% 826% 885% -2.4% F 13.03% F 31.3%
Appearance Interior 42.80% 47.40% 58.50% 52.90% 5040% 47.60% 57.3% 53.4% 77.0% 59.4% 72.6% 68.5% -5.8% 6 19.55% F 46.1%
Parting Area 23.80% 34.90% 51.50% 4120% 37.85% 40.70% 47.0% 395% 69.8% 09.7% 67.8% 579% -14.6% F 23.19% F 30.7%
Stairwells 54.10% 48.70% 6210% 59.60% 56.18% 52.00% 66.9% 58.0% 83.4% 65.5% 76.8% 74.5% -3a% F 11.36% 721%
Elevators 50.60% 58.50% 61.90% 57.80% 57.20% 50.00% 578% 62.8% 77.9% 63.3% 73.3% 73.0% -0.1% F 28.30% F 37.296
Appearance Exterior 82.60% 69.20% 87.70% 60.70% 70.05% 6400% 704% 50.4% 81.5% 66.0% 885% 77 1% -120% F 952% F 18.8%
Overall Garage Index 2.0 or better(Target 90%) 6016116
01 02 03 04 FY Average
Overall 5190% 5790% 8050% 6630% 60.30%
2leanliness 85.40% 6660% 69 80% 81.10% 7100%
Parking Area 6410% 6740% 6760% 7550% 6890%
Starwells 82.60% 65.00% 6930% 82.80% 70.20%
Elevators 69.50% 67.40% 7230% 84.90% 73.80%
Appearance Interior 4740% 4690% 48.20% 46.20% 4710%
Parting Area 51.00% 44.30% 43.10% 35.90% 43.20%
Starwells 40.50% 4330% 52.70% 53.30% 47.50%
Elevators 50.70% 5320% 45.60% 4940% 5060%
Appearance Exterior 53.20% 65.00% 6930% 8260% 68.00%
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Percentage of Assessments scoring 2.0 or better(Target 90%)
FY15/16
01 02 03 04 FY Average
Overall 55.9% 57.9% 60.5% 663% 603%
Garage I oeadon
1900 Bay Road(Sunset Harbour/ 724% 822% 888% 869% 829%
5th Street and Men Road 53.7% 57.7% 5(5% 67.5% 596%
7th Street and Collins Ave 48.0% 35.2% 41 6% 53.2% 44.5%
12th Street and Drexel 344% 39.9% 45.2% 58.5% 45.2%
13th Street and Collins Ave 51 7% 41 3% 42.5% 550% 47.6%
16th Street and Collins(Anchor Shops) 44.3% 45.6% 40.9% 456% 44.1%
17th Street and Pennsylvania Ave 745% 82 2% 88 0% 80.6% 81 2%
17th Street and Meridian Court 528% 56.2% 52.2% 58.9% 55.2%
42nd Street and Sheridan Ave. 56.1% 52.5% 66.9% 73.0% 624%
18th Street and Menden Ave(CM Hall Garagel__726%_ 69.4% 86.1% 85.7% 83 7%
Percentage of Assessments scoring 2.0 or better(Target90%)
FY AVERAGE
%change from%change from
14/15(04 only) 16/16 18/17 17/19 15/19 prior FY base average
average
Overall 268 2.27 226 2.08
Garage Location
1900 Bay Road(Sunset Harbour) 2,31 1.80 1 90 1 75 -7.9% -2.1
5th Street and Men Road 249 226 2.21 226 2.3% 9
7th Street and Collins Ave 289 262 233
12th Street and Drexel 313 256 2.43 211 -132% -32.6%
13th Street and Collins Ave 297 2.56 2.52 218 -13.5% -26.6%
16th Street and Collins(Anchor Shoos) 305 263 2.65 2.28 -14.0% -25.2%
17t1 Street and Pennsylvania Ave 237 176 192 1.94 10% -18.1%
17th Street and Meridian Court 287 244 245 273 -9.0% -22.3%
42nd Street and Sheridan Ave. 275 2.23 2.38 2.17 8.8% -21.1%
18th Street and Meridian Ave.(City Hall Garacel 1 93 1.68 1 64 173 8.0% -10.4%
FY18/17 FY17/18 - -- FY18/19 _ --
01 02 03 04 FY Average 01 02 03 04 FY Average 01 02 %change from%change from%change from
prior Otr prior FY Otr base year Qtr
Overall 62.40% 59.80% 65.7% 614% 623% 62.20% 86.00% 63.1% 81.4% 68.7% 82.7% 79.1% 198% 3651%
Garage Legation
1900 Bev Road(Sunset Harbour), 80.80% 76.90% 76.2% 779% 78.5% 7710% 81.90% 79.4% IMMI 829% -2.3% 11.096 1058%
5th Street and Piton Road 62.40% 8690% 642% 63.6% 643% 6160% 6280% 54.3% 73.2% 625% 73.7% 652% -11.5% 3.8% 13.0094
7th Street and Collins Ave 59.70% 58.00% 58.8% 56.4% 58.2% 58 50% 58.60% 52.1% 73.1% 6D.1% 82.1% 76.5% -6.8% 352% 117.33%
12th Street and Drexel 58.80% 54.10% 59.2% 51.5% 55.9% 60 70% 6320% 60.8% 75.9% 65.4% 77.0% 79.2% 2.9% 25.3% 98.50%
13t1 Street and Collins Ave 48.50% 42.80% 58.0% 50.5% 49.5% 60 10% 65.70% 59.7% 78.0% 65.8% 81.4% 82 6% 1.5% 25.7% 100.00%
169h Street and Collins(Anchor Shops) 36.10% 41.60% 54.7% 53.8% 46.6% 50 70% 63.90% 56.0% 762% 61.0% 76.3% 73.4% -3.8% 14.9% 60.96%
1781 Street and Pennsylvania Ave 77.30% 76.50% 79.2% 74.9% 77.0% 64.10% 71.40% 68.6% 85.7% 732% 84.4% 82 5% -2.3% 15.5% 0.36%
17th Street and Menden Court 58.30% 51.80% 58.5% 507% 54.3% 51 30% 57.60% 572% 84.5% 64.0% 81.1% 71.2% -122% 23.8% 26.69%
42nd Street and Sheridan Ave. 53.60% 5200% 60.3% 579% 56.0% 58.90% 61.90% 57.5% 754% Kaf6 1% 8.4% 23.7% 4590%
189h Street end Menden Ave.(CM Hall Garage). 63.20% 75 30% 85.0% 751% 79.7% 76.60% 72.80% 79.7% 81.0% 81.8% 91x -2.6% 23.8% 0.78%
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FY15/16 FY16/17 FY17/18 FY18/19
01 02 03 04 FY a FY Q7 02 03 Q4 FY 01 Q2 %change from%change from%change from
Average Average Average prior Qtr prior FY Qtr base year Qtr
Overall Cleanliness
Garage Location •
1900 Bay Road(Sunset Harbour) 82.86% 85.64% 88.34% v 86.3% 89.10% 0.8% 3.7% 11.5%
5th Street and Alton Road 73.32% 76.32% 76.00% 79.44% 76.36% r 762% 78.18% 75.38% 76.02% 81.26% 77.76% 83.98% 79.86% -4.9% 5.9% 4.6%
7th Street and Collins Ave. 71.12% 67.30% 70.98% 77.90% 71.88% r 76.9% 82.26% 75.54% 75.34% 80.76% 78.50% 89.90% 88.10% -2.0% 16.6% 30.9%
12th Street and Drexel 68.56% 73.52% 75.52% 82.64% 75.62% F 77.6% 88.34% 76.82% 82.66% 85.44% 83.86% 87.12% 5.0% 19.1% 24.4%
13th Street and Collins Ave. 76.02% 75.18% 74.84% 8248% 77.26% r 76.6% 86.38% 77.34% - 77.82% 85.78% 82.02% 89.88% 88.52% -1.5% 14.5% 17.7%
16th Street and Collins(Anchor Shops) 74.94% 73.74% 70.66% 76.08% 73.82% i 70.9% 74.26% 74.04% 75.74% 83.32% 76.84% 89.38% 84.34% -5.6% 13.9% 14.4%
17th Street and Pennsylvania Ave 8998% MIMIIMMIMW 88.5% 83.62% 88.22% 88.42% ® 88.70% - 89.32% -0.8% 1.2% 3.8%
17th Street and Meridian Court 76.58% 80.86% 78.34% 79.30% 78.38% 74.8% 73.26% 75.90% 75.64% 84.26% 77.76% 86.20% 82.46% -4.3% 8.6% 2.0%
42nd Street and Sheridan Avenue 78.82% 78.90% 84.56% 87.94% 82.72% a 80.7% 82.82% 87.70% 83.16% 86.68% 84.92% 88.24% -2.3% 0.6% 11.8%
18th Street and Mendian Ave.(City Hall 87.54% 89.2% -2.0% 4.2% 1.3%
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FY15/16 FY18/17 FY17/18 FY18/1e
FY X change born%change horn%change horn
01 02 03 04 Average "Average 01 02 03 04 FY Average 01 02 prior Otr prior FV Orr base year Mr
Overall Appearance - - -
Gaspe LoutIon .
1900 Bay Road(Sunset Harbour) 81.42% 81 26% 79.74% 75.92% •79.59% 77.44% 76.36% 77.28% 79.84% 87 14% 80 16% 85.80% 83 62% -25% 8.2% 2 9%
51/1 Street and Alton Road 71.38% 72.64% 70.52% WU% r 71.05% 73.64% 6838% 7448% 70.52% 79.16% 73.14% 77.66% 78.26% -1.8% 24% 50%
7th Street and Collins Ave. 65.56% 60.70% 58.52% 62.22%'61.75% 68.03% 64.22% 6750% 68.34% 78.66% 8.68% 81 50% 78.48% 3.7% 16.3% 293%
12th Street and Drexel 55.78% 57.80% 60.76% 63.42% r 59.45% 65.25% 62.38% 7476% 6972% 77.50% 7109% 76.78% 77.96% 1.5% 4.3% 349%
13th Sheet and Collins Ave 84.74% 59.26% 56.52% 59.58% r 60.03% 62.08% 5972% 7642% 69.50% 78.80% 71.11% 77.78% 78.36% 0.7% 25% 32.2%
16th Street and Collins(Anchor Shops) 60.34% 60.00% 53.00% 52 32% r 56.42% 59.65% 63.44% 7226% 67.74% 7860% 70.51% 73.54% 7318% -0.5% 1 2% 21.9%
17th Street and Pennsylvania Ave 80.80% 80.32% 8050% 70.42% r 7801% 7439% 70.10% 7288% 73.48% 83 10% 74.89% 8170% 8252% 10% 132% 2.7%
17th Sheet and Mandan Court 62.48% 6728% 59.84% 62.36% r 62.99% 67.49% 86.74% 69.22% 70.74% 82 16% 72.22% 78.44% 74.94% -45% 8.3% 11.4%
42nd Street and Sheridan Ave. 69.40% 64.74% 68.06% 70.06% '68.07% 63.34% 63.98% 65.40% 65.10% 75.98% 67.61% 76.12% 74.62% -20% 14.1% 15.3%
18th Street and Meridian Ave.(City Mall Garage 78.26% 83.74% 76.86% 7612% r 78 75.66% 74 36% 7266% 77.80% 87.44% 78.02% 85.84% 8416% -2.0% 15.8% 0.5%
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Next Quarter Assessments
City part-time staff is conducting assessments each quarter. Additionally, residents are
always welcome to participate. If you or any member of your staff is interested in
participating in the City's Garage Index Program, please contact Dr. Leslie Rosenfeld with
Organization Development Performance Initiatives at extension 6923.
If you have any further questions, please feel free to contact me.
Attachment
c: Kathie G. Brooks, Assistant City Manager
Eric Carpenter, Assistant City Manager
Mark Taxis, Assistant City Manager
Roy Coley, Public Works Director
Saul Frances, Parking Director
Darrell Caldwell, Sanitation Division Director
Adrian Morales, Property Management Director
Dr. Leslie Rosenfeld, Chief Learning and Development Officer
Rodney Knowles, Green Space Division Director
KGB/LP' ,/
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F:\OBPI\$ORG DEV&PERF IMP\Organizational Development\Organizational Development\Garage Index&Attendant\Garage Index\Reports Q2 2019\LTC Garage Q2
2019 doc
Garage Index
Criteria for each area are listed below:
Cleanliness Parking Area / Stairwells/ Elevators
• No trash on ground
• No graffiti on walls
• Odor Free
• Garbage Cans well-maintained
• No organic material (vomit/sand/cobwebs)
Appearance Parking Area / Stairwells / Elevators
• Signage well-maintained
• Lighting Sufficient
• No damage (leaks/rust/concrete spalling) and painted areas crisp
• Pavement stain free
• Ticket burster/payment station/exit verifier in good working condition
or stairwell doors/railings or elevator doors/buttons
Appearance / Cleanliness Exterior
• Planters/grassy areas/sidewalk entrance well maintained
• Graffiti free
• No unpleasant odor
• No trash
• Signage clean and useable