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Resolution 2021-31936RESOLUTION NO. 2021-31936 A RESOLUTION OF THE MAYOR AND CITY COMMISSION OF THE CITY OF MIAMI BEACH, FLORIDA, ACCEPTING THE 2021 PROGRAM FOR PUBLIC INFORMATION (PPI) ANNUAL UPDATE AND EVALUATION REPORT, ATTACHED TO THIS RESOLUTION AS EXHIBIT A, DEVELOPED FOR THE NATIONAL FLOOD INSURANCE PROGRAM (NFIP) COMMUNITY RATING SYSTEM (CRS) (THE PROGRAM); AND FURTHER CREATING AN AD HOC ADVISORY COMMITTEE TO SERVE AS A PPI COMMITTEE FOR THE 2022 PROGRAM, TO IMPLEMENT, MONITOR, AND EVALUATE THE PPI, AND PRESCRIBE THE PURPOSE, DUTIES, APPOINTMENTS, AND TERMS OF THE COMMITTEE'S MEMBERS, FOR A TERM COMMENCING ON JANUARY 1, 2022 AND EXPIRING ON DECEMBER 31, 2022. WHEREAS, the goals of the Federal Emergency Management Agency's ("FEMA") National Flood Insurance Program ("NFIP") are to provide flood insurance to property owners, to encourage flood loss reduction activities by communities, and to save taxpayers' money; and WHEREAS, the City of Miami Beach participates in the NFIP and the Community Rating System ("CRS"), a voluntary program that provides both incentives and tools to furtherthese goals; and WHEREAS, participation in the CRS saves residents money by reducing flood insurance premiums; and WHEREAS, the Program for Public Information ("PPI") provides activity points to improve the City's CRS score, which in turn helps to reduce flood insurance premiums; and WHEREAS, an ad hoc advisory Resiliency Communications Committee was first created, per Resolution No. 2016-29585, to serve as a PPI Committee from October 1, 2016 through October 1, 2017; and WHEREAS, a second PPI Committee was created, pursuantto Resolution No. 2017-30104, to serve from January 1, 2018 through December 31, 2018; and WHEREAS, a third PPI Committee was created, pursuant to Resolution 2018-30658, to serve from January 1, 2019 through December 31, 2019; and WHEREAS, a fourth PPI Committee was created, pursuant to Resolution 2019- 31083, serve from January 1, 2020 through December 31, 2020; and WHEREAS, a fifth PPI Committee was created, pursuant to Resolution 2020- 31527, and will expire on December 31, 2021; therefore, a new PPI Committee would need to be created in order for the City to continue to participate in the CRS; and WHEREAS, a PPI was developed by the initial ad hoc PPI Committee, according to a seven - step planning and public involvement process, defined by the CRS Program, and the PPI was adopted by the City Commission per Resolution 2017-29771; and WHEREAS, membership criteria for a PPI Committee is specified by the CRS and must include: real estate agent(s), insurance agent(s), banking industry representative(s), the City's Floodplain Manager, and a Communications Department representative, and at least half of the Committee's members must be from outside the local government; and WHEREAS, an evaluation report is prepared annually by a PPI Committee and submitted to the City Commission; and WHEREAS, on November 5, 2021, the PPI Committee, thatwas created per Resolution No. 2020-31527, approved the Annual Update and Evaluation Report to be transmitted to the City Commission; and WHEREAS, the City Manager recommends that the Mayor and City Commission accept the 2021 Report, attached to this Resolution as Exhibit A; and WHEREAS, the members of the new ad hoc advisory PPI Committee (the "Committee") shall be as follows: the City's Communications Director; the City's Floodplain Manager; Scott Diffenderfer, a real estate agent; Carlos Gutierrez, a real estate agent; Alex Carrasco, a local bank representative; and John Lee, a local insurance agent; and WHEREAS, the powers and duties of the Committee will be to serve as a PPI Committee in accordance with NFIP requirements for credit under the CRS, to implement, monitor and evaluate the PPI, and to submit an annual evaluation report of the PPI to the City Commission; and WHEREAS, the term of membership on the new ad hoc Committee shall commence on January 1, 2022 and expire on December 31, 2022, subject to earlier or later sunset by the City Commission. NOW, THEREFORE, BE IT DULY RESOLVED BY THE MAYORAND CITY COMMISSION OF THE CITY OF MIAMI BEACH, FLORIDA, that the Mayor and City Commission hereby accept the 2021 Program for Public Information (PPI) Annual Update and Evaluation Report, attached to this Resolution as Exhibit A, developed for the National Flood Insurance Program (NFIP) Community Rating System (CRS) (the Program); and further create an ad hoc advisory committee to serve as a PPI Committee for the 2022 Program, to implement, monitor, and evaluate the PPI, and prescribe the purpose, duties, appointments, and terms of the Committee's members, for a term commencing on January 1, 2022 and expiring on December 31, 2022. PASSED and ADOPTED this g day pCCeM6CK , 2021 Granado, City Clerk DEC 1 3 2021 FAPPROVED AS ORM & LANGUAOGE & FOR EXECUTION City Attorney 1^6V_ Date Resolutions - C7 K MIAMI BEACH COMMISSION MEMORANDUM TO: Honorable Mayor and Members of the City Commission FROM: Alina T. Hudak, City Manager DATE: December 8, 2021 SUBJECT: A RESOLUTION OF THE MAYOR AND CITY COMMISSION OF THE CITY OF MIAMI BEACH, FLORIDA, ACCEPTING THE 2021 PROGRAM FOR PUBLIC INFORMATION (PPI) ANNUAL UPDATE AND EVALUATION REPORT, ATTACHED TO THIS RESOLUTIONAS EXHIBITA, DEVELOPED FOR THE NATIONAL FLOOD INSURANCE PROGRAM (NFIP) COMMUNITY RATING SYSTEM (CRS) (THE PROGRAM); AND FURTHER CREATING AN AD HOC ADVISORY COMMITTEE TO SERVE AS A PPI COMMITTEE FOR THE 2022 PROGRAM, TO IMPLEMENT, MONITOR, AND EVALUATE THE PPI, AND PRESCRIBE THE PURPOSE, DUTIES, APPOINTMENTS, AND TERMS OF THE COMMITTEE'S MEMBERS, FOR A TERM COMMENCING ON JANUARY 1, 2022 AND EXPIRING ON DECEMBER 31, 2022. RECOMMENDATION The City of Miami Beach Administration recommends that the City Commission accept the National Flood Insurance Program (NFIP) Program for Public Information (PPI) Annual Evaluation Update and Evaluation Report prepared for the Community Rating System (CRS) program and to reconvene the annual ad hoc committee starting on January 1St of 2022 and ending on December 31St of 2022. The committee's continuous participation and work is required to monitor the implementation of flood awareness projects, which provide valuable activity points for the CRS program. BACKGROUND/HISTORY The Community Rating System (CRS) is a voluntary program under the Federal Emergency Management Agency (FEMA) National Flood Insurance Program allowing communities to earn flood insurance discounts. Cities earn points for conducting activities promoting flood insurance and reducing flood risk. The CRS rating scores range from 1 to 10 (1 being the highest and 10 the lowest). Miami Beach pursued an aggressive goal to improve its CRS ranking from a Class 6 to a Class 5 and was officially awarded the new score in May of 2019. As a result, many new policies and renewals after May 1, 2019 have been able to save 5% more on flood insurance premiums. With this score improvement, the City receives a 25% discount that totals $8.6 million in savings annually. This helps offset increasing federal rates. The Program for Public Information Committee (PPI) was first created by the City Commission through Resolution No. 2017-30104 on November 29, 2017. The original Program for Public Page 428 of 1357 Information Plan was approved on March 1, 2017 via Resolution No. 2017-29771. A progress report is submitted annually to the City Commission as required by the program. On November 5, 2021, the PPI Committee approved the Annual Update and Evaluation Report to be transmitted to City Commission. ANALYSIS The mission of the proposed Program for Public Information Committee is to create and monitor a Program for Public Information (PPI) plan with the purpose of reducing flood risk and ultimately reducing the cost of flood insurance. The committee meets twice a year to address CRS requirements as well as monitoring and evaluating the plan. The committee's composition requires representation from communications, floodplain management, real estate, banking, and insurance. The committee was first created by the City Commission through Resolution No. 2017-30104 on November 29, 2017. The recommended Program for Public Information Committee members for 2022 are: • Melissa Berthier, Communications Representative, Director, Marketing and Communications Department • Alex Carrasco, Banking Industry Representative Vice President, Iberia Bank • Scott Diffenderfer, Cl PS, LCAM, Real Estate Agent Representative Licensed Real Estate Broker Associate, Compass, President of the Belle Isles Residents Association • Carlos Gutierrez, PA, Real Estate Agent Representative Broker Associate, Coldwell Banker 2016 President Miami Association of Realtors • Mohsen Jarahpour, CFM, Floodplain Manager Building Department • John J. Lee, Insurance Agent Vice President, FirstService Financial This year, the committee focused on flood risk reduction messaging projects, such as King Tide awareness, and evaluating progress toward the established outcomes. There was a special focus on creating awareness about the changes occurring with FEMA flood maps and with Risk Rating 2.0, which is changing how flood insurance will be priced through the National Flood Insurance Program. The full PPI plan must be updated every five years, and the focus for the 2022 Committee will be to create a new plan. The National Flood Insurance Program Public Information Plan Update and Annual Evaluation Report highlights the progress made toward desired outcomes established on the plan adopted on March 1, 2017 via Resolution No. 2017-29771. It provides data and details regarding project implementation status and recommendations for future improvements. The Annual Evaluation Report, Attachment 1, includes: • A review of projects conducted in 2020 and 2021; • Progress towards the desired outcomes; and • Recommendations for improvement. SUPPORTING SURVEY DATA Page 429 of 1357 According to the 2019 Community Survey, 43% of residents agree or strongly agree that they're satisfied with their building(s) flood risk protections and 40% of residents agree or strongly agree that they have observed increased flooding in their neighborhood. FINANCIAL INFORMATION City staff, specifically the Chief Resilience Officer, (City Manager's Office), the Floodplain Manager (Building Department), and the Director of Marketing and Communications all dedicate hours to the Committee, reports and activities. Outreach is distributed through existing communications channels with some target direct mailing and materials at a cost of less than $10,000 annually. Due to the City's performance in the FEMA full Community Rating System program, most NFIP policy holders receive a 25% discount that totals $8.6 million in savings annually. CONCLUSION Administration recommends the City Commission accept the National Flood Insurance Program for Public Information Committee Annual Evaluation Update and Report and reconvene the annual ad hoc Program for Public Information Committee for 2022 to continue reducing flood risk through awareness communications and to achieve CRS points, thereby earning flood insurance premium discounts for residents and businesses. Applicable Area Citywide Is this a "Residents Right to Know" item, pursuant to City Code Section 2-14? No Does this item utilize G.O. Bond Funds? No Strategic Connection Environment & Infrastructure - Reduce risk from storms, high tides, groundwater, and sea level rise. Legislative Tracking Office of the City Manager Sponsor Commissioner Mark Samuelian ATTACHMENTS: Description D Attachment 1 -Annual Report D Resolution Page 430 of 1357 2021 PROGRAM FOR PUBLIC INFORMATION (PPI) ANNUAL UPDATE & EVALUATION REPORT Miami Beach dune system—the first line of defense in storm surge protection along the coast DEVELOPED FOR THE NATIONAL FLOOD INSURANCE PROGRAM (NFIP) COMMUNITY RATING SYSTEM (CRS) December 8, 2021 4 NATIONAL FLOOD INSURANCE PROGRAM Page 431 of 1357 TABLE OF CONTENTS INTRODUCTION & BACKGROUND............................................................................... 4 ANNUAL UPDATE & EVALUATION REPORT OVERVIEW................................................................ 4 COMMITTEEOVERVIEW............................................................................................. 6 PLANDEVELOPMENT................................................................................................. 7 SEVEN -STEP PROCESS.......................................................................................................... 7 EVALUATION AND MONITORING................................................................................. 8 SUMMARY OF OUTREACH PROJECTS...................................................... —.............................. 8 OUTREACH IMPLEMENTATION TABLE....................................................................................... 12 SUCCESSMEASURES.............................................................................................................. 21 SUMMARY OF RECOMMENDATIONS FOR IMPROVEMENT ............................................... 28 CONCLUSION & NEXT STEPS...................................................................................... 31 2 Page 432 of 1357 Mayor and City Commission Dan Kristen Rosen Mark Alex Steven Ricky David Gelber Gonzalez Samuelian Fernandez Meiner Arriola Richardson Mayor Commissioner Commissioner Commissioner Commissioner Commissioner Vice Mayor Scott Diffenderfer Real Estate Representative 3 Committee 2021 Tonya Daniels (Melissa Berthier) Chair Marketing & Communications Director Carlos Gutierrez Real Estate Representative John J. Lee Vice Chair Insurance Representative Mohsen Jarahpour Floodplain Manager City Manager's Office Amy Knowles Chief Resilience Officer Juanita Ballesteros Senior Resilience Analyst Page 433 of 1357 Alan Randolph Banking Industry Representative INTRODUCTION & BACKGROUND ANNUAL UPDATE & EVALUATION REPORT OVERVIEW The Community Rating System (CRS) is a voluntary program under the Federal Emergency Management Agency (FEMA) allowing communities to earn flood insurance discounts. Under FEMA's National Flood Insurance Program (NFIP), communities earn points for conducting activities promoting flood insurance and reducing flood risk. The CRS rating score ranges from 1 to 10 (1 being the highest and 10 the lowest). In 2020 and 2021, there was a new focus on understanding and communicating the changes occurring in local FEMA maps, in addition to the national changes happening with Risk Rating 2.0. Following a new coastal flood study in Miami - Dade County, using more advanced modeling methods, FEMA provided updated maps that could result in changes to the flood zone and base flood elevation for property owners. Through a separate process, Risk Rating 2.0 is changing how the NFIP prices the cost of flood insurance. In order to help communicate these changes, the city has provided outreach to point to and supplement the outreach FEMA has provided. FLOOD INSURANCE FACTS • The City of Miami Beach participates in the National Flood Insurance Program (NFIP) Community Rating System (CRS). • Miami Beach has improved its score to a Class 5. This makes the city one of the few municipalities to achieve this score in Miami - Dade County. • This effort saves residents and businesses 25% on their flood insurance premiums— an estimated $8.6 million in annual savings. As a coastal barrier island, 97% of the properties in City of Miami Beach are located within or near a High -Risk Flood Zone Area (Special Flood Hazard Areas- "SFHA ") as mapped by FEMA. The flood zone requires flood insurance coverage for any building with a federally backed mortgage. Miami Beach pursued an aggressive goal to I improve its CRS ranking from a Class 6 to a Class 5 and was officially awarded the new score in 2019. As a result, many new policies and renewals after May 1, 2019 have been able to save 5% more on flood insurance premiums in comparison with 2018. Miami Beach has participated in the CRS program for many years. With this score improvement, the city receives a 25% discount that totals $8.6 million in savings annually. This helps offset increasing federal rates. In December 2020, the city had a three-year verification audit, a comprehensive review of all CRS -activities. While the results are pending, if the city retains the Class 5 rating the community will continue to enjoy 25% savings in flood insurance premiums. 4 Page 434 of 1357 As part of the CRS program, the Program for Public Information (PPI) is an activity available to cities as another way of earning points toward the CRS rating. This program allows cities to convene a committee and collaborate to identify communication projects that reduce flood risk and increase flood awareness. The program complements the city's approach to public participation and is a key part of communications strategies regarding climate resilience and flooding. This is one way the city can help with economic resilience—to keep flood insurance as affordable as possible within the current National Flood Insurance Program. The PPI requires a plan for implementation and an annual report updating the City Commission about the different outreach programs implemented. This annual update and evaluation report highlights the progress made toward desired outcomes established on the plan, discusses project implementation status for 2021 and includes an update on existing recommendations as well as new ones. In 2017, the City of Miami Beach completed the Program for Public Information (PPI), referred to as the Resiliency Communications Plan at the time, through the Community Rating System (CRS). Since then, the Program for Public Information (PPI) Committee has met to monitor and evaluate status of projects and outcomes. City staff conducted outreach projects and other CRS activities, collected data on implementation and measures. The Program for Public Information not only shows activities conducted but also demonstrates the impact that outreach projects have in the community. This report allows the committee to keep track of the plan's outcomes, celebrate achievements, identify areas of improvements and continue planning for the future. The following items are covered in this report, as required by the National Flood Insurance Program: • A review of projects conducted in 2020 and 2021 • Progress towards the desired outcomes • Recommendations for improvement 5 Page 435 of 1357 PROGRAM FOR PUBLIC INFORMATION (PPI) COMMITTEE OVERVIEW The Program for Public Information (PPI) Committee, made up of private and public stakeholders, guided the Program for Public Information (PPI). When the program started in 2017, the committee followed a seven -step planning and public involvement process defined by the Community Rating System Program. Their unique perspectives and expertise helped define target audiences, messages, outcomes, and outreach methods. The City of Miami Beach has a wealth of knowledge regarding flood hazards and flood risk. The committee is comprised of six stakeholders, each with valuable perspectives and insight on flood risk and insurance. The committee member expertise is specified by the CRS program, which requires representation from the city's Communications Department, the city's Floodplain Office, real estate, banking, and insurance. The committee was previously formed by the City Commission through Resolution No. 2016-29585 on September 27, 2016; Resolution No. 2017-30104 on December 13, 2017; Resolution No. 2018-30658 on December 12, 2018; Resolution No. 2019-31083 on December 11, 2019; and Resolution No. 2020-31527 on December 9, 2020. The committee has been re-created annually to comply with the CRS program. In December of 2021, the committee is required to be re- created once again by the City Commission for the coming year. Tonya Daniels (Melissa Director Berthier), Chair Office of Marketing and Communications John J. Lee, Insurance Agent Vice -Chair Vice President, FirstService Financial Scott Diffenderfer, CIPS, Real Estate Agent LCAM Licensed Real Estate Broker Associate, Compass President of the Belle Isles Residents Association Carlos Gutierrez, PA Real Estate Agent Broker Associate, Coldwell Banker 2016 President Miami Association of Realtors Mohsen Jarahpour, CFM Floodplain Manager Building Department Alan Randolph Banking Industry Representative Regional Director, Bank OZK 6 Page 436 of 1357 PLAN DEVELOPMENT SEVEN -STEP PROCESS The committee followed a seven -step process that serves as a roadmap for completing and reviewing the PPI's activities. The committee held its first meeting in October of 2016 and since then staff has continued working diligently in completing several projects outlined on the following pages of this plan. Below is a summary of the seven steps followed by the committee in the last three years: 1. Establish the Committee: The committee was established in 2016 and meets at least twice a year to discuss initiatives within the program and approve documentation. 2. Assess the Community Information Needs: The committee agreed that, for the purpose of the Program for Public Information, the entire city should be considered one target area with six different audiences (property owners, renters, businesses, recently flooded areas, repetitive loss sites, local organizations). 3. Formulate Messages: The committee conducted an insurance coverage assessment and formulated specific messages to those properties that carry a lower rate of flood insurance. In addition, all the Miami Beach area is targeted with flood awareness messages disseminated through different channels. 7 Page 437 of 1357 4. Identify Outreach Projects to Convey the Messages: The committee identified various outreach projects outlined on the outreach implementation table of this report. The projects are crucial to achieve established outcomes on this plan, such as increasing flood insurance coverage and awareness of flooding in the community. S. Inventory of other Public Information Efforts: The Program for Public Information requires examining existing information efforts. A list was compiled through staff research and committee members' input. This list is published. on the City's Resiliency Communications Plan published in March of 2017 and available on the City's website. 6. Prepare the PPI Document: Preparing the PPI document involved a concerted effort from staff and the committee. PPI documentation is updated every year through the evaluation annual report to make improvements to projects and increase community outreach. 7. Implement, Monitor and Evaluate: The committee meets twice annually to evaluate the program and incorporate revisions. This report specifically addresses steps six and seven and includes a summary of the progress made in 2021. EVALUATION AND MONITORING SUMMARY OF OUTREACH PROJECTS City staff and the committee identified 11 original outreach projects in the 2017 PPI plan. In addition, this year the city worked on an additional 6 projects. All the projects planned for 2021 were completed or are on track to be completed, and new projects were identified for additional outreach opportunities. The only project that wasn't conducted was the After Action Review, which provides an opportunity to analyze city staff's response to severe flooding or storm events. However, in 2021 the city experienced less severe flooding or storm impacts. This project remains ongoing and will be implemented when necessary. Stormwater Dashboard: Another innovative project includes the Stormwater Management Dashboard. This dashboard measures the effectiveness of the stormwater program, the impact of extreme events and infrastructure improvements. This data has been used to better prepare for flood events and communicate flood awareness information to the public. Phase II of the dashboard was completed to include tidal levels from the National Oceanic and Atmospheric Administration (NOAA). This data allows the city to analyze historical tidal data and compare NOAA's data with the city's tidal gauges. The data is especially important to prepare for King Tides and analyze the impact of these events. 8 Page 438 of 1357 In comparison to last year, the amount of flood and drainage related events resolved within 5 days increased from 63% to 72% and there were 107 fewer number of flood and related drainage events. The number of tidal flooding incidents avoided due to road elevation in Sunset Harbour was 4 this year, compared to 21 last year, due to the lower tides experienced. Stormwater Management Dashboard ----- Flood and Drainage Rotated Number of Flood and Drainage Number er T'idat Flooding Incidents Avoided onpby Nrlp lrvzwl Izevir.= Evers Rmolvod Within 5 Day. Related Events Duo to Road Rahiftq ISun.at Ilarb"d �--- 71.6% 251 4 Flood and Drainage Related Events by Date to 75 76 W r. 21 fd r ° ®191 s s Avoided Tidal Flooding in Sunset Harbour p........................... ! r 1 71 TW r ,s. LOW 11 16.w+ 2-1 IV IaL31L121 5—t IS. ia�.5:z1 1St OW. Wli� I— I Stormwater Management Dashboard Flood awareness information provided to all properties: An important milestone in completing the seven steps of the program was to develop 10 messages for flood awareness. The 10 messages are included in the Miami Beach Magazine which is mailed directly to 61,000 households every quarter and distributed at city's public facilities. This year, four issues of the magazine were mailed to residents. Additionally, flood awareness materials were prominently featured in mbrisingabove.com and City of Miami Beach's website. The MBRisingAbove website features a highlighted tab for "flood awareness". The materials include the 10 steps to flood awareness, fact sheets and important resilience projects. In addition, the city hosted three community meetings focused on improvement projects that will reduce flood risk and 60 additional one-on-one meetings with individual properties impacted by neighborhood improvement projects. Additional meetings are in progress. The City also conducted two flood protection assistance meetings with individual property owners with the City Floodplain Manager. Additionally, this messaging was shared by external sources, such as RE:MiamiBeach, a local newsletter that amplified the King Tide messaging that the city sent out via the city newsletter. Flood Awareness and Hurricane Guide: The flood awareness guide has informed hundreds of residents about the different existing flood awareness messages. The guide has been published on the city's website since spring of 2017 and was updated in 2020. The hurricane guide includes flood preparation messages in addition to tips on how to respond to extreme weather events. For 2019 and 2020, COVID-19 added more complexity to hurricane preparedness. The hurricane response was modified to adjust to social distancing 9 Page 439 of 1357 protocols and protect the most vulnerable populations. The Divisions of Emergency Management (DEM) worked with all City departments to make sure all departmental plans reflect the current public health considerations. Hurricane exercises were conducted virtually to prepare for hurricane season in the context of the pandemic. In addition, messages continue to be sent out through email blasts to the community in advance of anticipated rainfall, King Tides and potential hurricanes. Response to flood events: Responding to flood events in the community is an important priority for the city. In 2021 to -date, the city addressed more than 400 flood and drainage related requests and resolved 72% of them within five days. Flood and drainage related requests were mostly caused due to King Tides or heavy rain. Staff resolved requests by going on-site to address issues and also documented flooding and communicated with homeowners. Frequent communication with residents about flooding issues have led to projects that have alleviated flooding in different areas. In addition, DEM provides damage assessment training to departments who respond to flooding incidents and utilizes software and computer applications that track flooding, tides and impacts to property. Information is collected and shared with Miami -Dade County Office of Emergency Management (OEM). Social media messages: As more residents use social media, the city has expanded its reach via Twitter, Facebook and Nextdoor. Tweets related to flood awareness received more than 140,000 impressions in 2021. Impressions mean that Tweets were viewed by users and possibly re -tweeted. In addition, the city continues measuring the quality of flood awareness messaging in social media and email to ensure all communications have the desired change of behavior. Letter from elected leadership: In 2021, a letter from the Mayor about the importance of purchasing flood insurance was sent out to the community via email. The letter includes messaging about being prepared for King Tides, the updates to the National Flood Insurance Program and Risk Rating 2.0, and a mention of the new fertilizer ordinance for water quality. This effort provides valuable activity points for the CRS Activity 370 Flood Insurance Coverage Improvement Plan. 10 Page 440 of 1357 Fact Sheets: In 2017, different fact sheets were created to reach various types of target audiences, focusing on the areas with low flood insurance coverage as defined through the flood insurance coverage analysis. In 2021, the following fact sheets were updated to include new information: 10 Steps to Flood Awareness, encouraging businesses to purchase flood insurance, and Keep It Clean Biscayne Bay water quality. In the absence of in-person customers in City Hall, fact sheets have been featured on the website and promoted through Program for Public Information (PPI) Committee. Through the flood insurance coverage assessment, 2-4 unit properties were identified as having low coverage. Special fact sheets were sent this fall to all these building types to encourage the purchase of flood insurance. Also, to prepare the community for King Tide season, flood preparation messages are communicated before and during these events. More than 10,000 subscribers receive this information via email. Additional fact sheets include information tailored to business owners, real estate agents, tenants, construction industry, potential homeowners and for Biscayne Don't Settle for Soggy Dollars Bay water quality protection. Business Flood Insurance Fact Sheet, updated 2021 Private Property Adaptation Program: The City has approved $1.3M for FY 2022 for this new innovative program which aims to reduce the risk of flooding for private properties. Currently under development, this grant program is for the following kind of Miami Beach property owners: single-family homeowners, multi -family property owners, and commercial property owners. This program will support property owners in assessing their flood risk and making flood mitigation improvements to their own properties through a 50/50 matching grant, with up to $20,000 available per property. No match will be required for low to moderate income properties. Only proposed projects that directly address flooding mitigation will be funded. The program is divided into two phases. The first will be an assessment that will determine the flooding risk of the property and will propose possible projects. The second phase will be the design and construction of these projects. It is intended that this program will also link to existing City and Federal programs, like the FMA program for repetitive loss properties. li Page 441 of 1357 OUTREACH IMPLEMENTATION TABLE The following outreach implementation table, required within the PPI, details the audiences, messages, desired outcomes, projects to support the messages, list of projects, project accomplishments for 2020 and 2021 and stakeholders that help disseminate the information. The table serves as a tracking mechanism to ensure that projects are completed on a timely manner. In order to evaluate the outreach project status for 2021, the table shows the status of projects for this year, achievements and output measures indicating the level of effort and resources invested for this plan. 12 Page 442 of 1357 13 Page 443 of 1357 Outcome (Desired Changes in IlDeparimente OP#1-Flood awareness information provided to all properties through MB Magazine. In 2021, flood awareness information was Additional outreach through email blasts, provided quartedy to all households through direct text messages: through MBA e. rt, MB magazine. MB Magazine is mailed and public meetings. MB Magazine: Four directly to 61,000 households and times this year distributed at City's public facilities. Messaged -10 The City website features a quick link on Communications Neighborhood associations the front page to the 'Flood Awareness" Ongoing The 10 message fact sheet was updated share messages. page which features flood information, 2021 and was communicated at community tools, and flood insurance material In meetings and through neighborhood addition, the front page has a link to the association emails. 'R singAbove' webpage that houses all resilience and sustainability material. (350) In 2021, a letter from the Mayor about the importance of purchasing flood insurance OP42-Letter from elected leadership was sent out to the community via email. The All of Miami Beach audience. Messages 1-5, 7 & 9 encouraging purchase of flood insurance CitMana y gers Office- Complete,- Fall 2021 letter includes messaging about being No coverage and sharing King Tide prepared for King Tides, the updates to the Note that the flood awareness Increase comprehensive messaging. (370) National Flood Insurance Program and Risk messages and outreach awareness of flood hazard and Rating 2.0, and a mention of the new projects are important for all of Miami Beach messages: related fertilizer ordinance. Miami Beach residents and to people and properties businesses, since 97% of all protection for flood event. properties are within a SFHA (Special Flood Hazard Area). The flood awareness guide.has informed hundreds of residents about the different OP#3-Flood Awareness Guide provided Building and City Manager's Ongoing existing flood awareness messages. The Messages 1-10 on website. Office guide has been published on the City's Yes -associations website since 2017 and the 10 -messages ore communicated via MB Magazine to residents. OP#4-Hurricane Guide. E -blasts and In addition to providing,the Hurricane newsletters including hurricane Emergency Management / Guide, hurricane evacuation routes are Yes- residents; business Messages 1-3 and 7-8 preparedness messaging are also sent out Communications Ongoing posted on the city's website. This Guide is in owners to the community. (Supports Activity 330) addition to the ones that residents receive from Miami -Dade County- OP#5-FEMA and State of Florida Flood fact sheets are provided in Messages 2, 3, 4, 5, 9 Hazard and Flood Insurance Guides Building Ongoing highlyitra ficknal highly trafficked areas of city hall. No available at City Hall. 13 Page 443 of 1357 14 Page 444 of 1357 Outcome La r et Audience, ILr.. 9. M ns g. Behavior Project(s) to Sup art Message ILA r .. e signment Tr is ccorn lishments Flood repsonse procedure remains in effect .4ke and is part of Public Works manual. OP#6-For Flood Response (before, Spring'and Fall King Tide Several emails and social media posts were Yes- local news and social Increase safety awareness during and after a flood) Messages 1-10 season emails. sent out i2r and 2021 to prepare the media sharing; flood before, during and after flood provided through email blasts. Additional Communications, Public Beginning of hurricane community for extreme weather conditions documentation precude Messages 1-10 events. messages provided through social media. Works, Emergency season in June and and as flood response. shared with stakeholders Management preparation messages. University of Reduce preventable accidents Flooding SOP: standardize and In the Dashboard (see- national Florida International and damage from flood waters. coordinate the involved deportment's Flood communications ectal202 ct OP# 13rmwater Special Projects OP# 13) documented 452 University flood response procedures. SOP is current instances of flood and drainage related work orders in which Public Works responds to standing water and flooding issues. In 2021, the city held 3 community meetings to discuss important resilience projects aimed at reducing flood risk and 60 additional one-on-one meetings. Also, an online portal with all resilience projects and All of Miami Beach audience project updates was developed. Vision 2070: the city worked with Florida Note that the flood awareness Intemotional University and architecture messages and outreach students to host a community workshop in projects are important for all of July 2021 to create conversation with the Yes- residents, Chamber of Miami Beach residents andIncreas e,comprehensive OP#9- Held community meetings) to Communications, Public community about what kind of future we can Commerce businesses, since 97% of all awareness of flood Hazard and provide Fact Sheet, provide FEMA mapimagine Works,Capital for Miami Beach. ro ernes are Within a SFHA P P Messages Miami Beach messages related and flood insurance update, and Improvement, Building Ongoing Vision: yes, conducted in (Special Flood Hazard Area }• to,people and. properties information on reducing flood risk. Department, City Mandgefs A virtual community meeting was held April partnership wit local protection for flood event. Office 2021 on "Reducing Your Flood Rise that academic institute was open to all community members to increase flood awareness, provide FEMA map and flood insurance update,.and provide information on have homeowners can reduce risk. A meeting in May was conducted by the Building Director for the Miami Beach Chamber of Commerce to talk about FEMA floodplain compliance. Increase insurance coverage OP #16- Information provided to the A piece was featured on the MB Magazine community about changes to FEMA maps on updates to the National Flood Insurance Increase in the use of flood and the upcoming changes in'Risk 2.0. City Monagers Office, Ongoing Program and Risk Rating 2.0 in the Fall Yes -shared with residents Messages 1-5, 9 resistant materials (370) Communications, Building 2021 issue. In addition, a Letter to the. and elected officials Commission was issued to explain these Increase comprehensive See OP#5, 9 changes. awareness of flood hazard 14 Page 444 of 1357 15 Page 445 of 1357 Outcome lLakehPider �- .. o !Projeds o o Ae�all of Miami Beach audience This ordinance was passed in Summer 2021, Note that the flood awareness Increase awareness of Ciry which provides protection to the Citys dune messages and outreach flood mitigation infrastructure OP#17- New Ordinance: Dune Environment and system, which serves as a natural system that projects are important for all of Messages 1, 6and natural flood protection Protection Ordinance 2021-4434 Sustainability Passed Summer 2021 provides protection by blocking storm surge No Miami Beach residents and (Activity 430) and absorbing waveenergy,'in addition to businesses, since 97% of all systems accreting son g d and minimizing beach properties are within a SFHA erosion rates: (Special Flood Hazard Area). Increase comprehensive awareness of flood hazard and RLA property owners are part of the greater Messages 1 through 10 Miami Beach messages related See OP#1,3,4;5 Building See OP#1,3,4,5 target audience. See OP#1,3,4 to people and properties protection for flood event. Messages 1 though 10 Increase building retrofits and Letters to RIA property owners are sent out to flood resistant materials OP#7-Letter mailed to all RLA properties, Building Fall 2021 encourage flood resistant construction and No (Supports Activity 360 Flood inquiries from Repetitive Loss (supports Activity 360) prevent flood damage. The letter was sent to Protection Information) Area property owners. over 300 property owners before Dec 2021. 1. Repetitive Loss Areas (RLA) (RLAs are defined by FEMA) Due to public health regulations, public meetings have. not taken place, however, the information is made publically available OP#8-Fact Sheet with public through the website. Flood -related public Messages 1; 2, 3, 4,5 infrastructure improvements and meetings conducted virtually promote this Maps illustrate planned risk Increase in map information guidance for private property resilient Factsheet and inquiries: material. reduction improvements.in inquiries from Repetitive Loss building options Building, Public Works Annual, ongoing yes -shared Area property owners. Information on floodplain maps is made relation to Repetitive Loss Activity 320 -Map information services available to the public on the website, which Areas (Activity320 ) provided'by the Floodplain Manager was also updated to redirect to preliminary floodplain map. Building Department staff responded to 130 flood maps information inquiries in 2021. Increase comprehensive 2. Recently awareness of flood hazard and Flood response emails *Described previously in the'AIl of Miami flooded areas Messages 1 through 10 Miami Beach messages related See OP#1,3,4,5, 6 Building, Public Works and social media posts Beach' audience No to people and properties as needed. protection for flood event. 15 Page 445 of 1357 16 Page 446 of 1357 It Outcome - _1arget Audience (Desirede21 r2 Lecjt t t Message jj��.�gnnj, nt Status of .12020/20 "Accom Messages Behavior) nro. eLqs Spring and Fall IGng Tide season emails. Beginning of hurricane Increase awareness of being See OP#6 Lead: Communications season in June and OP-#1 2- As part of increasing awareness safe before, during and after •events_ preparation messages. about being safe during a flood event, more Messages 1, 2, 3, 4, 5, 7 flood OP#8-Fad Sheet and messages provided Support: Building, Emergency Management, Flood response emails" than 351weets:ond 40 Facebook posts Yes-tocol news Reduce preventable accidents online, through social media, eblasis to Environmentandand social media posts..about flood awareness topics have been and damage from flood waters. stakeholders, radio/tv. Sustainability, Public Works posted Neighborhood meetings 2. Recently to address flood flooded areas concerns. Increase insurance coverage OP#8-Fact Sheet with resources for the specific flooded area. Due to public health regulations, public Messages 1, 2, 3, 4, 5, 9,10 Increase building retrofits, and Lead: City Managers Office, meetings have not taken place, however, the flood resistant material's OP#8-Disseminate Fact Sheet through Building, Communications, Ongoing information is•madepublically available Yes-area associations can Importance of reducing inquiries. packets on doors, neighborhood Environment and through the website. Flood-related public share associations; social media. meetings conducted virtually promote this personal flood risk. Sustainability, Public Works material, Increase flood preparedness awareness See OP#9, 16 Messages 1 through 8 Increase insurance coverage The tenant fad sheet was created to specifically target tenants and is available on Importance of insurance Increase flood preparedness See OP#1,3,4,5,6,16 See OP#1,3 4 5 16 6 ,,,, the website. Due to public heaIth 3a. Residents: tenants coverage for renters. awareness City Managers Office, regulations, public meetings have not taken No OP#8-Fad Sheet for tenants provided on Building OP#8-Ongoing place, however, the information is made Discuss storm/ flood Increase in the use of flood website pyblically available through" the website. resistant materials by tenants. Flood-related public meetings conducted preparation with landlord. virtually prdmoie this material. Messages 1 through 10 Increase comprehensive awareness of CRS and Miami See OP#1,3,4,5,6' City Manager's Office, Ongoing 'Described previously in the 'All of Miami Yes -"local news, retweets. Beach flood messages. Building, Communications Beach' audience The resilient construction fact sheet was created to target all property owners. Due to 3b. Residents: property OP#8-Fact Sheet designed for all residents that.highlight risk reduction.from public health regulations, public meetings owners' Messages 1, 2, 3, 4, 5, 6 Increase retrofits, use of flood the sand dune system, street elevation have not taken place, however, the resistant materials and stormwater pumps, and promoting information is (node publically available The City t investing in flood resilient construction practices. Building, Communications Ongoing through the website. Flood-related public Yes risk reduction efforts. Know Increase in inquiries/technical meetings conducted virtually promote this your elevation and your assistance to the Flood Plain Flood Protection Assistance meetings material. options.to reduce risk. Manager conducted one-on-one with Flood Plain Manager (Activity 360) In 2021, 2 flood protection assistance meeting took place with individual property owners. 16 Page 446 of 1357 17 Page 447 of 1357 e at - Department e Through the flood insurance coverage assessment, 2-4 unit buildings were identified as having low coverage. Special Fact Sheets were sent in Dec 2021 to all Increase in insurance coverage these building types to encourage the Message 1, 2 for2-4 family unit properties. OP -#B -Fact Sheet mailed for 2-4 Family purchase of flood insurance. Unit properties. Building, Communications Fall 2021 Yes -associations share with Insure your property from (Targeted through Flood A piece was featured on the M8 Magazine multi -family bldg. residents flood loss. Insurance Coverage See OP #5,9;16 on updates to the National Flood Insurance Assessment)(370) Program and Risk Rating 2.0 in the Fall 2021 issue. hi'addition, a Letter to the Commission was issued to explain these changes. Increase retrofits, use of flood The PPA program is currently under resistant materials development and has been approved $1.3M for FY2022. To apply, properties must Reduce preventable accidents provide proof of flood insurance and obtain Message 1, 2, 4, 5, 9, 10 and damage from flood waters. OP #15- Private Property Adaptation City Managels Office an Elevation Certificate. officials Insure your property from (PPA) Program to promote and support (Resilience) OngoingYes—public beginning to share program Increase in inquiries/technical flood mitigation property improvements Presentation was given to Miami Beach 3b- Residents: property flood loss. assistance to the Flood Plain Chamber of Commerce to promote the owners' Manager upcoming PPA program and provide a brief overview of flood awareness. With Increase insurance coverage participation from elected official. Messages 1-10 King Tides are normal in OP#8-Foci Sheet designed for King Tide Spring and Fall King Tide King Tide fact sheet messages are Yes- associations share with members, have seen coastal areas but can cause Reduce preventable accidents seasons. Fact sheet messages distributed Communications, messages sent by email communicated before and during King Tide additional promotion flooding. and damage from flood waters. through social media, eblosts to Environment and and social media. season. More than 4,000 subscribers receive through community stakeholders. Sustainability these email blasts. newletters like Protect your family; home, RE:MfamiBeach and your vehicles. OP --H 7- New Ordinance:, Seawall This ordinancewaspassed in January 2021. Ordinance 2021-4393 establishing Environment and The first year focuses on communication -and Messages 1, 2, 4, 5 Reduce preventable accidents construction standards and establishing a' Sustainability, Building, Works, Passed January 2021 education. Enforcement will begin 2022. Yes- residents and damage from flood waters. minimum elevation of 5.7 NAVD for new Public City construction of seawalls. (Activity 430) Managers Office A letter was sent directly to property owners to inform them of new ordinance 17 Page 447 of 1357 18 Page 448 of 1357 iiOutcomeIt (Desired Changes in IlDepa LN to S�LpR?�q Me��age 11.�Ssig See OP#1,3,4,5,9,16 0/2021 �,r,gqtAydience Increase. insurance coverage nment Mroiects :R—r-cplishments _",�tak��holder 3c: ,Residents: 'Described previously in the'All of Miami Yes-associations share with Condo/Neighborhood Messages 1 through 10 Increase retrofits, flood resistant OP#8-Fact Sheet provided in Person at Building, Communications Ongoing Beach' audience members. Associationsmeetings, materials and also shared by associations with members. Increase insurance coverage Messages 1 through 10 See OP#1,3,4,6,16 Increase retrofits, flood resistant This foct.sheet was'updated Fall 2021. Itis Importance of insurance materials. OP98-Fact Sheet emailed and mailed Building, City Manager's Fall 2021 mailed to businesses renewing their Business No 4a. Businesses: tenants' coverage and discussing with the Business Tax Receipt (BTR) Office, Finance Tax Receipts. Approximately 6,200 copies storm/ flood preparation with (Targeted through Flood renewals. were mailed to businesses in 2020. landlord. Insurance Coverage Improvement) Messages 1 through 10 Increase insurance coverage See OP#1,3,4,6,16 This fact sheet was updated Fall 2021. It is Importance of insurance mailed businesses renewing their Business coverage and discussing Increase retrofits, flood resistant OP#8-Fact Sheet emailed and mailed Tax Receipts. Approximately 6,200. copies storm/ flood preparation with materials with the Business Tax Receipt (BTR) City Managers Office, were mailed to businesses in 2021. tenants. renewals. (SupportsActivify 360) Building, Finance Fall 2021 No (Targeted through Flood In 2021, 2 flood protection assistance Resources to understand Insurance Coverage Flood Protection Assistance meetings meeting held place with individual property elevation, public conducted one-on-one with Flood Plain infrastructure improvements, Assessment) Manager, (Activity 360) owners. resources for retrofits. 4b. Businesses: property owners* Increase retrofits, use, of flood The PPA program is currently under resistant materials development and has been approved $1.3M for FY2022. To apply, properties must Reduce preventable accidents provide proof of flood insurance and obtain Message 1, 2, 4, 5, 9, 10 and damage from flood waters. OP #15- Private Property Adaptation City Managers Office an Elevation Certificate. Yes- public officials Insure your property from (PPA) Program to promote and support {Resilience) Ongoing beginning to share program flood loss. Increase in in q inquiries/technical (food mitigation property 9 P party improvements Presentation was given to Miami Beach assistance to the Flood Plain Chamber of'Commerce to promote the Manager upcoming PPA program and provide a brief overview of flood awareness. With Increase insurance coverage participation.from elected. official. Message 1 through 8 See OP#6 The retrofit fact sheets have been handed Importance of protecting Increase resilient retrofits, flood 'building Building Ongoing out to homeowners, contractors, architects building Yes-contractors share with 4c. Businesses: contractors equipment and vehicles. resistant materials. OP#8-Fact Sheet for resiliently' and engineers through the property owners issued with building permits. permitting process and the community Education in retrofits and industrial construction meetings. flood resistant materials. 18 Page 448 of 1357 19 Page 449 of 1357 - Outcome qrget Audience e- J(De _i2!,:t(sJtoSup_p��qMessa _J r..:':2020/2021 Project Message 8 OP -'B -Fact Sheet for Biscayne Bay and This fact sheet was updated Fall 2021 and is storm drain system cleanliness issued with available at the City's website and physical Importance of keeping the building permits (Supports Activity 540) copies can be found at the Building Biscayne Bay clean and the Department. storm drain system clean. Reduce dumping and pollutant Activity 540 -Included as a condition in Ongoing Right of Way and Building Permit Building, Environment and The following ordinances were passed: Yes-contrdctors share with 4c. Businesses: contractors (Supports Activity 540 discharges to storm drains and Condition. Sustainability, Ordinances passed Fall Fertilizer Ordinance 2027-43.92 that restricts sub -contractors Drainage System Ba y 2021 the use of fertilizer to minimize negative Maintenance- Compliments OP#17- New Ordinance: Fertilizer environmental effects; Erosion Control National Pollution Discharge Ordinance and Erosion Control Ordinance 2021-4435 that controls, Elimination System (NPDES) Ordinance (Activity 540 and Activity 430) reduces, and prevents the discharge of outreach.) stormvrater pollutants (540 and 430) Messages 1 through S See OP#1,3 The City is investing in flood Maintain or increase flood risk reduction efforts. Know . OP#10-Real Estate Fact Sheet available your elevation and your insurance coverage rates. on City website options to reduce risk. Increase resilient retrofits with Fall 2021 Targeted letter sent to more than 90 real 5. Real Estate Agents and OP #10 -Real Estate Fact Sheet to he Building, Communications estate agents, insurance agents, and banks Yes -Real Estate agencies Insurance Agents Resources to understand renovations. distributed to MB agencies, and by the on Miami Beach advising about flood zone and agents share personal property elevation, if Increase in information ation Miami Association of Realtors. information. there is any history of inquiries/technical assistance to flooding. the Flood Plain Manager. OP#11-Letter to Real Estate Agents, Insurance Agents, and Banks. (Supports Activity 340 Real Estate Agents Brochure) Marketing and Communications Department attends meetings. and provides fact sheets. Messages 7 through 10 Increase in information See OP#1,3,4 Due to public health regulations, public provided at organization See OP#1 for more meetings have not taken place, however, the Importance of flood meetings. OP -Fact Sheet provided at meetings Building, Communications information. information is made publically available Yes- organizations share insurance and building by Community Outreach Specialist through the website. Flood -related public resiliently. meetings conducted virtually promote this 6. Local Organizations material. (Schools, Neighborhood Associations, Civic Organizations, Cultural Spring and Fall King Tide Organizations, etc.). Importance of being season emails. OP# 12- In 2021, there were more than 10 prepared through signing up.- with City communications - Increase in organizations signed Beginning of hurricane season in June and Tweets specifically containing messages Yes- organizations, media up for Social Media and E- See OP#6 Communications' about King Tides. Tweets related to Flood share. channels for information on Blasts preparation messages. awareness received more than 140,000 flood, hurricane, and King Tide preparedness. Flood response emails impressions. and social media posts.. 19 Page 449 of 1357 20 Page 450 of 1357 ilOutcome (Desired Changes in IlDepartmentei12.020/2021 �1-ctw-ici5up rtM Prolect Farget Audience —.1k ��Iishments _15takeholder The dashboard's purpose is to measure how the city is becoming more resilient over time, Messages 1,3,5' track the effectiveness of the stormwater. program and understand the impact of StormwaterManagement extreme events as ell as the city's response. Dashboard Increase safety awareness before, during and after flood The.dashboard has a section on resilient Importance of reducing flood events. Additional Project: OP#13 Stonnwow City Managees Office' Sprang 2020 improvements such as number of propert es No risk, measuring the Management Dashboard - (Resilience), Public Works, IT - Phase II completed that have been built above BFE and number effectiveness of stormwater Reduce preventable accidents ofproperties with resilient improvements. program and responding to and damage from flood waters. flooding. In 2021, dashboard documented 452 instances.offlood and drainage related work orders in which Public Works responds to standing water and flooding issues. 7. Special. Projects All audiences Messages 1 and 3 Increase safety awareness before, during and after flood Understanding the impact of henry rain After Actions Capturing events. events and King Tides allows the city to Extreme Rain Events and King Reduce preventable accidents better prepare, communicate and make Tides � 's improvements. After Actions include Shared in Sustainability and and damage from flood waters. - Additional Project: .OP#14-After Actions City Manager Office recommendations to improve the city's Resiliency Committee - Importance of understanding Increase retrofits, flood resistant (Resilience), Public Works - Ongoing as needed response to flooding and data collection open to residents. the impact of heavy rain efforts. In 2021, the city did not experience events and how the city can materials, heavy impacts from flooding or storms, so an better respond and Increase flood preparedness After Action was not necessary. document. awareness. 20 Page 450 of 1357 SUCCESS MEASURES The following success measures show progress toward the desired outcomes described on the outreach implementation table. The measures not only serve as a tracking mechanism, but they are also important to celebrate successful initiatives and identify areas of improvement. The measures help illustrate the city's stormwater program resilience initiatives and efforts undertaken in the past years. The PPI plan's outcomes are highlighted below based on importance, alignment with the city's goals and data availability. The tables show the plan's desired outcomes (at the top) and are followed by measures indicating progress made and corresponding data. Outcomes: 1. Increase comprehensive awareness of CRS and Miami Beach flood messages 2. Increase awareness of being safe before, during and after flood events. 21 Page 451 of 1357 2017 2018 2019 2020 2021 C. e =a ur=s Actual Actual Actual Actual Actual Number of Twitter impressions about flood awareness 256,224 410,747 1,217,6291 635,463 142,631 messages Number of pageviews on N/A 13,255 28,134 19,651 21,619 MBRising Above website2 Usefulness of City of Miami Beach's flood awareness information shared through Facebook (by .percent of N/A N/A 47% 39%3 n/a4 respondents rating the item as very useful or moderately useful) 21 Page 451 of 1357 Usefulness of City of Miami Beach's flood awareness information shared through Twitter (by percent of N/A N/A 53% 25%3 n/a4 respondents rating the item as very useful or moderately useful) Usefulness of City.of Miami Beach's flood awareness information shared through city email (by percent of N/A N/A 78% 96% n/a4 respondents rating the item as . very useful or moderately useful) 'Twitter impressions increased significantly in 2019 due to the implementation of communication campaigns and outreach efforts. Data was obtained from the City's Office of Marking and Communications. 2Number of pageviews captured through mid-October. Data was obtained from the City's Office of Marketing and Communications. 3Questionnaire is not statistically valid. 4Annual resident survey was not able to be conducted in 2021 and online poll did not receive sufficient responses Using various channels to reach different audiences has been a key part of this outreach plan. Since social media is such an important communication channel for various demographics, the city is reaching several residents through this outlet and raising awareness of flooding issues. Promoting flood awareness materials online has also been an important way of communicating with residents and businesses. The city continues measuring the usefulness of flood awareness information by conducting an annual questionnaire. This helps the city tailor messaging for different channels and audiences. Due to the pandemic, the city was unable to conduct its annual citywide survey in 2021. However, as part of outreach for the upcoming Private Property Adaptation program, a poll was conducted in 2020 that found: • Usefulness of City of Miami Beach's flood awareness information shared through Facebook was 38%. • Usefulness of City of Miami Beach's flood awareness information shared through Twitter was 25%. • Usefulness of City of Miami Beach's flood awareness information shared through city email is the most useful, which was high at 96%. One of the limitations of the questionnaire is that is not statistically valid, however there more than 400 responses. The number of pageviews on MB Rising Above increased from 19,651 in 2020 to 21,619 in 2021. Pageviews increased primarily in 2019 due to the highly 22 Page 452 of 1357 publicized Miami Beach Rising Above education campaign created to better educate residents and visitors about the city's resilience efforts. In addition, in 2020 the city launched a Neighborhood Services team with a project -specific portal for public engagement on specific flood mitigation projects that has been widely utilized. Outcome: Reduce preventable accidents and damage from flood waters 1 Data provided is accurate to -date of written report, does not reflect November or uecember aata z This data considers all roads elevated in linear feet. The data doesn't take into consideration the different number of lanes per street raised and their width. Methodology updated by Public Works Department, including only projects that have reached substantial completion since 2016. 23 Page 453 of 1357 2016 2017 2018 2019 2020 2021 Actual Actual Actual Actual Actual Actual 2,700 10,000 40,500 58,800 58,800 58,800 Linear feet of elevated roadways (cumulative) z Cumulative increase in stormwater treatment 16,000 148,400 357,600 481,600 481,600 481,600 system capacity (gallons per minute)3 Percent of flood and drainage complaints 71% 88% 73% 73% 66% 74% resolved in 5 days from initiation date of catch basins and associated piping 85% 95% 100% 100% 1000/0 1000/0 cleaned annually .Total NFIP (National Flood Insurance 15 445 N/A5 N/A -5 N/A5 N/A5 Program) claims 1 Data provided is accurate to -date of written report, does not reflect November or uecember aata z This data considers all roads elevated in linear feet. The data doesn't take into consideration the different number of lanes per street raised and their width. Methodology updated by Public Works Department, including only projects that have reached substantial completion since 2016. 23 Page 453 of 1357 3 Includes stationary stormwater treatment systems. Methodology updated by Public Works Department including projects that have reached substantial completion since 2016. Only new generation stormwater treatment stations are being counted. 5 Data from 2017 reflects claims associated with Hurricane Irma. Data for 2018, 2019, and 2020 data was requested from FEMA and is not yet available. Reducing preventable accidents and damage from flood waters is an important desired outcome of the plan and the stormwater program. The measures above help the city track progress on this area but also reflect the various efforts dedicated to improving the storm water system, responding to flooding more efficiently and building resiliently. The City of Miami Beach reduces potential pollution and continuously improves its stormwater management through a combination of education and outreach, good housekeeping, as well as the use of cutting-edge technology and industry -vetted operational practices. As it relates to the operations of its stormwater system, the city has made a commitment to inspect, clean and maintain the entire stormwater system at least once per year. Public Works Operations staff responsible for overseeing these activities is evaluated annually on their ability to meet this metric. In addition, every year Environment and Sustainability Department staff conducts an audit of these activities as part of the National Pollution Discharge Elimination System (NPDES) annual reporting. The city goes above -and -beyond in its stormwater management. For reference, the NPDES permit that governs the system's operation requires the entire system be inspected, cleaned and maintained a minimum of once every three years. The NPDES annual reports for most municipalities show that they clean their system approximately once every five to seven years. In addition to exceeding the required NPDES frequency the city cleans certain structures more frequently than once a year. For example, stormwater treatment systems are cleaned at a minimum once per quarter as required by their maintenance manuals. The city elects to clean certain stormwater treatment systems more frequently, as needed. Stormwater treatment systems connected to higher trafficked drainage basins in tourism areas are cleaned once per week to ensure they are preventing as much pollution from entering the receiving water body, as well as operating as designed. Outcome: Increase awareness of being safe before, during and after a flood event 0 2016 Actual !Household 2017 2018 2019 2020 2021 Actual Actual Actual Actual Actual is prepared with od/water/supplies for an 58% N/A N/A 66% N/A N/A emergency (percent of strongly agree and agree) 24 Page 454 of 1357 I know where to get information 2009 2012 2014 2016, 2017 2018 during an emergency (percent of 65% N/A N/A 71% N/A N/A strongly agree and agree) Actual Actual Actual Actual Actual Actual I'm comfortable with my building(s) Percent of flood risk protections (new 2019 N/A N/A N/A 43% N/A N/A measure) Increasing awareness of being safe before, during and a after a flood event is important to ensure residents have the information needed to remain safe and protect their property during extreme weather events. The Resident Survey measures emergency preparedness and awareness as it relates to weather events and emergencies. Results in both areas increased. The survey is conducted to measure residents' satisfaction with city services and perceptions about various issues. The most recent survey was conducted in the Spring of 2019. Outcome: Reduce preventable accidents and damage from flood waters Suc a 2009 2012 2014 2016, 2017 2018 2019 2020 2021 a Actual Actual Actual Actual Actual Actual Actual Actual Actual Percent of residents observing N/A* N/A* N/A* 74% N/A* N/A* 40% N/A* N/A* increased flooding Resident satisfaction with efforts to ,address stormwater 44% 37% 25% 46% N/A* N/A* 50% N/A* N/A* and drainage (rating of excellent or good) *Resident Survey data not available. 25 Page 455 of 1357 In order to understand if residents are experiencing issues with flooding and drainage, survey questions related to these areas are provided to households in Miami Beach. In addition, data related to the satisfaction with stormwater program is provided above. • The percent of residents observing flooding decreased by 34% since 2016. • Satisfaction with efforts to address stormwater and drainage improved by 4% since 2016. This issue ranked also as a top priority item for respondents. Outcome: Increase insurance coverage for 2-4 units and non-residential units e -- % of units with NFIP insurance policies in AE and X areas* 2017 Actual 84% 2018 Actual 80% % of units with NFIP insurance policies in AE areas* 86% 81% Percent of units with NFIP insurance policies in X areas* 58% 63% Percent of 2-4 units with NFIP insurance policies* 46% 47% Percent of non-residential units with NFIP insurance policies* 17% 15% *nata arriirary is nfferted by varimis fartnrs exnlained below. The flood insurance coverage assessment is required every five years for CRS credit. Property data was obtained from the Miami -Dade County Property Appraiser. National Flood Insurance Coverage data was obtained from FEMA National Flood Insurance Program. The assessment was not conducted in 2019, 2020 or 2021, as it's only required every five years. Ninety-three percent of Miami Beach's buildings are located in the Special Flood Hazard Area (SFHA) AE Flood Zone. Location in the AE flood zone means that insurance is required for units with federally backed mortgages. The remaining buildings, 7%, are located in Zone X. Buildings in the X zone, adjacent to the AE flood zone, are not required to carry insurance, however, they are vulnerable to flooding and they are encouraged to purchase insurance. The committee examined the flood insurance coverage in Miami Beach in both 2017 and 2018 to identify where coverage can be improved. Specifically, the committee focused on 2-4 units and non-residential units due to a lower rate of coverage. These properties were actively targeted to increase insurance coverage. Miami Beach has an overall high rate of flood insurance coverage. In 2020 and 2021, there was a focus on understanding and communicating the changes occurring in local FEMA 26 Page 456 of 1357 maps, in addition to the national changes happening with Risk Rating 2.0. The information is provided on the website, has been highlighted on MB Magazine which is mailed to all residents, has been provided to elected officials via a Letter to Commission, and has been promoted through different community meetings and presentations. It is important that the community remain informed and that the city provides as much information as possible to encourage all property owners to purchase insurance. The insurance coverage rate has remained stable in the last three years with minor changes in percent of units covered. The table above shows: • The overall % of units with NFIP Insurance Policies in AE and X areas slightly decreased to 80% in 2018 from 84% in 2017. • The percent of units with NFIP Insurance Policies in AE areas decreased from 86% in 2017 to 81% in 2018. From 2017 to 2018, there was an increase of approximately 1,634 units in the AE area. The spike in units from one year to the next one affects the percent of units insured in 2018, as this percent is calculated as number of policies over number of units. This was further impacted by 1,323 fewer policies for this area. • The percent of units with NFIP Insurance Policies in X areas increased to 63% in 2018 compared to 58% in 2017. For the X zone, the change in units from 2017 to 2018 was 15 fewer units and the change in policies was 197 more policies in 2018. The decrease of new units in this area resulted in a higher percent for the measure "Percent of units with NFIP Insurance Policies in X areas." The increase in policies also impacted the percent of units covered by flood insurance. • The percent of 2-4 units with NFIP Insurance Policies increased to 47% in 2018 compared to 46% in 2017. • The percent of non-residential units with NFIP Insurance Policies decreased to 15% in 2018 from 17% in 2017. Two factors affecting the accuracy of data were identified in this analysis. First, both data sources, Miami -Dade County Property Appraiser and NFIP, are external to the city. For this reason, the reliability of the data is not within the city's control. Another factor is the number of units obtained for this report which was captured in two different points of time for comparison purposes. Both systems likely have reporting lag times as well. Changing the time frames to account for increase in new units may result in slightly different insurance coverage rates. The committee also discussed reasons that may be impacting the rate of flood insurance coverage in the city. For example, properties without a federally backed mortgage do not require flood insurance. Homeowners of these properties may decide to drop flood insurance or seek a private insurer. Another reason is that NFIP flood insurance policies in the AE zone are more expensive than in 2017. The flood insurance assessment shows that the average policy for the AE zone costs $49 more in 2018 than in 2017. This increase may be a reason for homeowners to seek lower rates in the private market. Private insurance coverage for 27 Page 457 of 1357 flooding is not part of this assessment. It is likely that the inclusion of this data may change the coverage rate results. This analysis also compliments the flood insurance coverage assessment, coverage improvement plan, and coverage implementation plan as part of the CRS Activity 370 Flood Insurance Coverage Improvement Plan. SUMMARY OF RECOMMENDATIONS FOR IMPROVEMENT As part of this report, recommendations were developed with the committee to make improvements to the implementation of the plan. The following paragraphs provide a summary of recommendations with their corresponding status. 1. Focusing on tracking flood insurance coverage is a lesson the city learned while completing this report for the first time. The city conducted analysis to understand coverage for 2018, however, there are data variables that need to be further analyzed in future years to better understand the rate of flood insurance. STATUS: ONGOING Among the recommended actions from 2018 were to connect with private insurance companies to analyze private coverage. As the city and committee members obtain more access to private insurance companies, flood insurance coverage will be further explored. The city will be updating the flood insurance coverage assessment in 2022 along with the update to the PPI. Updates to the coverage assessment are only required once every 5 years; it was last conducted in 2018. This supports Activity 370. 2. Continue implementing outreach projects to reduce flood risk and help reduce the cost of flood insurance premiums. STATUS: ONGOING As mentioned above, this year there was a new focus on understanding and communicating the changes occurring in local FEMA maps, in addition to the national changes happening with Risk Rating 2.0. Due to the ongoing health crisis, the city is focused on using the website and online communication methods to continue informing the community about flood risk. The city will continue to provide any updates to the community. 3. Adopting plans and policies to advance resilience. Over the last four years, more than 20 land use amendments have been adopted to address sea level rise and a full city Resiliency Code update is underway. 28 Page 458 of 1357 STATUS: ONGOING The new 2040 Comprehensive Plan incorporates resilience, sea level rise and sustainability (2019). In 2020, Buoyant City and the Urban Forestry Master Plan were completed. Most recently, in 2021 there were several ordinances passed that enhance the city's flood awareness and mitigation efforts: 2 new ordinances—fertilizer and erosion—to manage stormwater quality; dune protection ordinance that provides, among other benefits, protection from storm surge; seawall ordinance that sets minimum height for new seawall construction. These resources are available through: http://www.mbrisingabove.com The new Resiliency Code is expected to be released in 2022 as an entire overhaul of the land development regulations and including climate change and sea level rise planning. 4. Implementing flood mitigation/ climate adaptation projects: Miami Beach is leading the way in South Florida in designing neighborhood projects with an integrated approach to addressing flooding and improving the water and sewer systems in each neighborhood in a holistic way. STATUS: ONGOING Neighborhood projects are designed to have multiple co -benefits including the installation of a new and robust drainage system, upgrading aging water and sewer infrastructure, improving mobility with bike lanes and complete streets, lighting, and incorporating native and Florida friendly vegetation and tree canopy to help manage stormwater and improve stormwater quality. Additionally, greater emphasis on aesthetics, particularly regarding the above -ground elements associated with neighborhood projects, is being implemented and will be another significant co - benefit. Sunset Harbour neighborhood and other areas where neighborhood improvements have been completed now experience far less flooding due to king tides and intense rainfalls. Upcoming projects include: Short-term: Begin construction in West Avenue, start the design of First Street and finalize the construction in Indian Creek. Mid-term and Long-term: Commence the Neighborhood Improvement Projects based on the Jacob's Engineering neighborhood project prioritization. The City Commission approved the Neighborhood Prioritization on July 24, 2020. 5. Launching an inspirational resiliency vision campaign to envision what Miami Beach will look like in thirty years or longer. STATUS: ONGOING 29 Page 459 of 1357 The campaign illustrates the city's resilience efforts, the fight against sea level rise, and the planned mitigation and adaptation measures the city envisions for the future. The city is partnering with Florida International University (FIU) to create conversation with the larger community about Vision 2070—what will Miami Beach look like in 50 years, given the impacts of sea level rise and climate change? FIU architecture students created visions of how our city and its historic buildings will function in 2070, spurring conversations about what kind of future our residents can imagine. A community workshop was held in July 2021 to spur these conversations. 6. Promote the Private Property Adaptation (PPA) Program which will promote and support flood mitigation property improvements. STATUS: ONGOING The PPA program is currently under development and has been approved $1.3M for FY 2022. It is intended to provide a 50/50 matching grant funds for private property owners—single family homeowners, multifamily property owners, and commercial property owners—to undertake flood mitigation improvements. The program is split into two phases: the first is an assessment to analyze and risks and possible improvements for each property; the second is the design and construction of improvements. In addition, the program can link to other funding opportunities available in the city or at the federal level, like the FMA program run through FEMA. To apply for the PPA, properties must provide proof of flood insurance and obtain an Elevation Certificate. The application is expected to open in 2022. 7. Seawall Program: Make forward progress and conduct outreach and education STATUS: ONGOING Seawall Ordinance 2021-4393. establishes construction standards and establishes a minimum elevation of 5.7' NAVD for new construction of seawalls or seawalls undergoing substantial improvement. This ordinance was passed in January 2021. The first year focuses on communication and education, and enforcement will begin in 2022. This helps support Activity 430. S. Create new Program for Public Information (PPI) Plan STATUS: PENDING Under the requirements, a new PPI Plan must be produced every five years. The city's previous PPI Plan was created in 2017, and thus must be updated for 2022. In the next year, this will be a main source of focus. 30 Page 460 of 1357 CONCLUSION & NEXT STEPS Overall, the Program for Public Information (PPI) Plan's activities were implemented successfully in 2021 despite the challenges of COVID-19 response and recovery. Various outreach projects were completed and continue to be scheduled for upcoming years. New projects have been added with the purpose of using data for better decision-making and more effective communication. In addition, the city is preparing for its annual CRS audit this December by tracking and documenting PPI efforts. Miami Beach is committed to reducing the cost of flood insurance, reducing flood risk and increasing flood awareness. The efforts complement the stormwater program, land use amendments to reduce flood risk, and the Miami Beach Strategic Plan Through the Lens of Resilience. This Program for Public Information (PPI) Annual Update & Evaluation Report, developed for the National Flood Insurance Program Community Rating System program, opens the doors for increased integration of initiatives that go hand in hand with resilience practices and provides the city with opportunities to improve its programs. The committee and staff will continue to implement the plan, track progress, and make recommended improvements. For more information, visit MBRisingabove.com, and select the Flood Awareness tab. MBRisingabove.com is the City of Miami Beach's resource for climate change adaption and mitigation efforts. 31 Page 461 of 1357