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LTC 015-2022 Community Satisfaction Survey 2022 Questions/\l\l/) I\IBEA H OFFICE OF THE CITY MANAGER 015-2022 NO. LTC # LETTER TO COMMISSION TO: FROM: DATE: Honorable Mayor Dan Gelbe;-wbers of the City Commission Alina T. Hudak, City ManagtJ""'i , January 12, 2022 SUBJECT: Community Satisfaction Survey 2022 Questions The purpose of this memorandum is to share the draft 2022 Resident and Business Survey questions and to provide an opportunity for City Commission feedback. I am pleased to be taking this important step essential for a resident and business friendly culture of improvement. This information is an important part of our budget process and helps us connect with and understand our broader community in a statistically significant manner. Background The survey procurement was approved by the City Commission on October 17th, 2018. The consultant completed the Community Satisfaction Survey in the Spring of 2019. Due to the COVID-19 pandemic and reducing City expenses, the parties postponed the 2021 Community Satisfaction Survey to 2022. The 2019 survey dashboard is located at: https://dashboards.mysidewalk.com/miami-beach-fl-resident-survey/home. The survey questions were carried forward from 2019 and were reviewed by Directors to make sure that questions are comparable, meaningful and actionable. Core questions are benchmarked nationally, and specialized questions measure Miami Beach and Department-specific services, issues, and locations. Survey Administration Plan Survey data collection will begin in February, with reporting in April/May timeframe. The survey will be managed by ETC Institute, the 3rd party survey consultant, at random and with statistical significance. Responses will be collected by paper, phone, or online based on user preferences. The survey can be taken in English, Spanish, and Creole. Due to the challenges of obtaining participation with long surveys, this year the survey consultant has recommended that the City reduce the amount of questions. To accomplish this, each survey has two versions, with core questions asked on both surveys, but specialized questions located either on version one or version two. This will provide an acceptable accuracy of response while gathering information on a wide array of issues. The draft surveys are included as attachments and will be formatted further by the consultant. I welcome your input on the survey issues and questions. Please contact me or Amy Knowles, Chief Resilience Officer, with any feedback by Wednesday, January 19, 2022 . Attachment 1: Miami Beach Resident Survey Questions Attachment 2: Miami Beach Business Survey Questions MIAMI BEACH RED only this version ; Black Both Versions 2022 Resident Survey (Version 1) Please have the adult (age 18 or older) in your household , who most recently had a birthday, complete this survey. If this person is not able to complete the survey, please have another member of the household complete the survey to ensure the opinions of your household are represented. Your input is an important part of the City's effort to improve City services. When you are finished, please return your completed survey in the postage-paid envelope provided . You may also complete the survey online at mbsurvey1 .org or by scanning the QR code to the right. 8 SCAN ME 1. Satisfaction with City Services. City services provided by the City of Miami Beach are listed below. Please rate each service by circling the number that corresponds to your rating. 01 . 02. 03. 04. 05. 06. 07. 08. 09. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20 . 21 . 22 . 23 . 24 . 25. 26 . 27 . 28. 2. Cleanliness of streets in your neighborhood 4 3 2 1 9 Cleanliness of streets in business/commercial areas 4 3 2 1 9 Cleanliness of canals/waterways 4 3 2 1 9 Condition of sidewalks (few or no cracks) 4 3 2 1 9 Condition of streets 4 3 2 1 9 Street lighting 4 3 2 1 9 Miami Beach trolley system 4 3 2 1 9 Miami Dade County's bus service 4 3 2 1 9 Appearance and maintenance of the City's public buildings 4 3 2 1 9 Maintenance of parks 4 3 2 1 9 Landscape maintenance of rights of way along City streets/public areas 4 3 2 1 9 Overall quality of the beaches 4 3 2 1 9 Garbage/trash collection 4 3 2 1 9 Availability of recycling in public places 4 3 2 1 9 Quality of Police services 4 3 2 1 9 Availability of Police in your neighborhood 4 3 2 1 9 Emergency medical services 4 3 2 1 9 Fire services 4 3 2 1 9 Ocean rescue/lifeguard/beach patrol services 4 3 2 1 9 City's emergency/hurricane preparedness efforts 4 3 2 1 9 Efforts to address homelessness 4 3 2 1 9 Efforts to manage stonmwater drainage and flooding 4 3 2 1 9 Reliability of potable (drinking) water 4 3 2 1 9 Reliability of sewer (wastewater) services 4 3 2 1 9 Quality of parks and recreation programs 4 3 2 1 9 Availability of green space near your home 4 3 2 1 9 Quality of customer service 4 3 2 1 9 Quality of public engagement efforts 4 3 2 1 9 Which FIVE of the City services listed in Question 1 do you think are most important for the City to provide? [Write in your answers below using the numbers from the list in Question 1.J 1st: 2nd: 3rd: 4th: 5th: ©2022 ETC Institute Page 1 3. 01 . 02 . 03 . 04 . 05 . 06 . 07. 08 . 09. 10. 11 . 12. 14. 15. 16. 17. 4. 5. 01 . 02. 03. 04. 05. 06. 07. 08. 09. 10. 11. 12. 13. 14. 15. 16. Areas And Facilities of Interest for Residents. Please indicate the frequency of visiting the following areas or facilities in the last 12 months by circling the corresponding number below. Ocean Drive 5 4 3 2 9 Lincoln Road 5 4 3 2 9 Washington Avenue 5 4 3 2 9 71st Street 5 4 3 2 9 41st Street 5 4 3 2 1 9 Collins Avenue (South of 23rd) 5 4 3 2 9 Ocean Terrace 5 4 3 2 9 South of 5th Street 5 4 3 2 9 Sunset Harbor 5 4 3 2 9 Collins between 72nd-75th 5 4 3 2 9 Alton Road between 6th-17th 5 4 3 2 9 The Bass Museum of Art 5 4 3 2 9 The Fillmore at the Jackie Gleason Theater 5 4 3 2 9 The Colony Theater 5 4 3 2 1 9 The Miami Beach Convention Center 5 4 3 2 9 North Shore Band Shell 5 4 3 2 9 Which FOUR of the places or facilities listed in Question 5 do you VISIT MOST? [Write in your answers below using the numbers from the list in Question 5.J 1st: 2nd: 3rd : 4th : Perceptions of the Citv. Please rate your satisfaction with each of the following using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied." Overall image of the City 5 4 3 2 9 Quality of life 5 4 3 2 9 The City of Miami Beach as a place to live 5 4 3 2 9 Overall quality of City services 5 4 3 2 9 Leadership provided by the City's elected officials 5 4 3 2 9 City efforts to plan for growth 5 4 3 2 9 City efforts to prepare for the future 5 4 3 2 9 City efforts to prepare for disasters 5 4 3 2 9 City efforts to prevent crime 5 4 3 2 9 Value you receive for the City taxes you pay 5 4 3 2 9 City efforts to be a "green" or sustainable city 5 4 3 2 9 City efforts to reduce risk from rainfall and sea level rise 5 4 3 2 9 City regulation of residential development 5 4 3 2 9 City regulation of commercial development 5 4 3 2 9 Quality of public schools 5 4 3 2 9 Capital improvement projects that have recently been completed 5 4 3 2 9 by the City of Miami Beach ©2022 ETC Institute Page 2 6. 01 . 02. 03. 04. 05. 06. 07. 08. 09. 10. 11 . 7. Sustainability and Resiliency. Please rate your agreement with the following statements using a scale of 1 to 5, where 5 means "Strongly Agree" and 1 means "Strongly Disagree." I am satisfied with the amount of tree canopy coverage in my neighborhood 5 4 3 2 9 I would like to see more trees in my neighborhood 5 4 3 2 9 Recycling, yard waste, and other waste diversion programs have reduced the 5 4 3 2 9 amount of garbage I place in my trash can I am informed about local climate change issues 5 4 3 2 9 I have observed increased flooding in my neighborhood 5 4 3 2 9 I'm satisfied with my building(s') flood risk protections 5 4 3 2 9 I am satisfied with the City's efforts to reduce pollution from stormwater runoff 5 4 3 2 9 through filtration systems I have taken steps to make my house more energy efficient 5 4 3 2 9 I have taken steps to make my house more water efficient 5 4 3 2 9 My household is prepared with food , water, and other supplies for an 5 4 3 2 9 emergency, such as a natural disaster I know where to get information during an emergency 5 4 3 2 9 Public Local Schools. Please rate your satisfaction with each of the following using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied." 1. Teacher recruitment/retention 5 4 3 2 9 2. 3. 4. 5. 6. 7. 8. 9. Communication 5 4 3 2 9 Parental involvement/family support/youth and community engagement 5 4 3 2 9 Health and well-being 5 4 3 2 9 Student Achievement 5 4 3 2 9 Safety 5 4 3 2 9 Technology 5 4 3 2 9 Of the following capital improvement project types, which THREE would you select as the most important? _(1) More walking/biking friendly streets, greenways, and paths _(2) Park improvements, for example neighborhood parks __ (3) Water and sewer system improvements __ (4) Roadways pavement improvements __ (5) Bridge improvements _(6) City facility improvements _(7) Stormwater and drainage improvements _(8) Waterway dredging Transportation and Mobility. If you are dissatisfied with MIAMI BEACH TROLLEY, please indicate which factors you are dissatisfied with . [Check all that apply.] _(01) Stop Amenities (bus bench, shelter, signage, trash receptacle, etc.) _(08) Too many Trolley _(02) Reliability and service frequency stops _(03) Cleanliness of Trolley vehicles _(09) Other: __ (04) Cleanliness of Trolley stops _(05) Maintenance of Trolley vehicles _(10) None; I am satisfied __ (06) Customer Service _(07) Too few Trolley stops 10. Which of the following is your PRIMARY and SECONDARY mode of transportation for trips within Miami Beach? [Write "1" for primary mode, and "2" for secondary mode.] _(01) Car/Automobile _(03) Motorcycle/scooter _(02) Biking _(04) Walking ©2022 ETC Institute _(05) Public transportation Page 3 _(06) County-operated transit service service _(07) City-operated Trolley _(08) Uber/Lyft/Rideshare _(09) Carpool _(10) Other: 11 . Which ONE of the following is your PRIMARY mode of transportation for cross-causeway trips to the mainland? _(01) Car/Automobile _(02) Biking _(03) Motorcycle/Scooter _(04) Walking _(05) Public transportation _(06) County-operated transit service _(07) City-operated Trolley service _(08) Uber/Lyft/Rideshare _(09) Carpool _(10) Other: 12. Which of the following types of transportation would you consider most viable as an alternative to using a car for trips within Miami Beach? [Check all that apply.] _(1) Local bus circulators _(4) Bicycles _(6) Other: _(2) Trolley car _(5) Light rail/Modern _(3) Express bus to street car mainland 13. Which of the following types of transportation would you consider most viable as an alternative to using a car for cross-causeway trips to the mainland? {Check all that apply.] _(1) Local bus circulators _(4) Bicycles _(6) Other: _(2) Trolley car _(5) Light rail/Modern _(3) Express bus to street car mainland 14. Does anyone in your household regularly ride a bicycle? _(1)Yes _(2)No 15. When crossing the street at an intersection what are you concerned or dissatisfied with? [Check all that apply.] 16. _(1) Pedestrian safety (vehicles yielding to pedestrians) _(2) Insufficient signage/poor signage _(3) Length of wait time to cross _(4) Insufficient crossing time during walk phase Customer Service. During the last 12 months, how many times have you personally contacted (either by phone, in-person, or electronically) the City of Miami Beach government with a question, service request or complaint? _ times [If more than "O" times, answer Question 16a-b.J 16a. What was the reason for your most recent contact? _(1) Pay a bill _(6) File a complaint _(7) Other: _(2) Visit an elected official _(3) Research an issue _(4) Pull a building permiUplan review _(5) Attend a program/event __ (8) Don't remember 16b. Please rate your agreement with the following statements using a scale of 1 to 5, where 5 means "Strongly Agree" and 1 means "Strongly Disagree," based on your most recent interaction with City employees. strongly A ree Neutral D1sa ree strongly Don't Agree g g Disagree Know ©2022 ETC Institute Page 4 1. The City of Miami Beach government is open and interested in hearing 5 4 3 2 1 9 the concerns or issues of residents 2. It is easy to contact someone at the City who can help you 5 4 3 2 1 9 3. City employees are courteous and professional 5 4 3 2 1 9 4. City employees possess the proper knowledge 5 4 3 2 1 9 5. During my most recent contact with the City, my request was processed 5 4 3 2 1 9 in a timely manner I Demographics 17. Are you of Hispanic origin? _(1)Yes _(2)No 18. Which of the following best describes your race? [Check all that apply.] _(1) African American/Black _(2) American Indian/Alaska Native _(3) Asian/Hawaiian/Other Pacific Islander _(5) Other: 19. 20. 21. 22. In what type of residence do you live? _(1) Single family home _(4)White _(3) Multi-family complex _(2) Townhome/Condominium _(4) Other: ____________ _ Do you own or rent your current residence? _(1) Own _(2) Rent Approximately how many years have you lived in the City of Miami Beach? __ years What is your age? __ years 23. What is the combined annual income of all members of your household from all sources before taxes? _{1) Under $35,000 _(2) $35,000 to $74,999 _{3) $75,000 to $99,999 _(4) $100,000 to $149,999 _{5) $150 ,000 or more 24. Do you have children in public school (grades K-12)? _{1) Yes [Answer Q24a.J _{2)No 24a. What level of public school does your child/children attend? [Check all that apply.] _{1) Elementary _{2) Middle school _{3) High school _{9) Don't know 25. On average, how many months per year do you live in Miami Beach? months 26. Your gender: _{1) Male _{2) Female OPTIONAL: If you would be willing to participate in future surveys or focus groups sponsored by theCity of Miami Beach, please provide you contact information below. Name: ________ _ Your responses will remain completely confidential. The information printed to the right will ONLY be used to help identify which areas of the City are having problems with City services. If your address is not correct, please provide the correct information. Thank you. ©2022 ETC Institute Phone: _________ _ Email: _________ _ This concludes the survey. Thank you for your time! Please return your completed survey in the enclosed postage-paid envelope addressed to: ETC Institute, 725 W. Frontier Circle, Olathe, KS 66061 Page 5 ©2022 ETC Institute Page 6 MIAMIBEACH RED only this version ; Black Both Versions 2022 Resident Survey (Version 2) Please have the adult (age 18 or older) in your household, who most recently had a birthday , complete this survey. If this person is not able to complete the survey, please have another member of the household complete the survey to ensure the opinions of your household are represented. Your input is an important part of the City's effort to improve City services. When you are finished, please return your completed survey in the postage-paid envelope provided. You may also complete the survey online at mbsurvey1 .org or by scanning the QR code to the right. I) SCAN ME 1. Satisfaction with City Services. City services provided by the City of Miami Beach are listed below. Please rate each service by circling the number that corresponds to your rating. 01 . 02. 03. 04. 05. 06. 07. 08. 09. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20. 21 . 22. 23 . 24 . 25 . 26. 27. 28. 2. Cleanliness of streets in your neighborhood 4 3 2 1 9 Cleanliness of streets in business/commercial areas 4 3 2 1 9 Cleanliness of canals/waterways 4 3 2 1 9 Condition of sidewalks (few or no cracks) 4 3 2 1 9 Condition of streets 4 3 2 1 9 Street lighting 4 3 2 1 9 Miami Beach trolley system 4 3 2 1 9 Miami Dade County's bus service 4 3 2 1 9 Appearance and maintenance of the City's public buildings 4 3 2 1 9 Maintenance of parks 4 3 2 1 9 Landscape maintenance of rights of way along City streets/public areas 4 3 2 1 9 Overall quality of the beaches 4 3 2 1 9 Garbage/trash collection 4 3 2 1 9 Availability of recycling in public places 4 3 2 1 9 Quality of Police services 4 3 2 1 9 Availability of Police in your neighborhood 4 3 2 1 9 Emergency medical services 4 3 2 1 9 Fire services 4 3 2 1 9 Ocean rescue/lifeguard/beach patrol services 4 3 2 1 9 City's emergency/hurricane preparedness efforts 4 3 2 1 9 Efforts to address homelessness 4 3 2 1 9 Efforts to manage stormwater drainage and fiooding 4 3 2 1 9 Reliability of potable (drinking) water 4 3 2 1 9 Reliability of sewer (wastewater) services 4 3 2 1 9 Quality of parks and recreation programs 4 3 2 1 9 Availability of green space near your home 4 3 2 1 9 Quality of customer service 4 3 2 1 9 Quality of public engagement efforts 4 3 2 1 9 Which FIVE of the City services listed in Question 1 do you think are most important for the City to provide? [Write in your answers below using the numbers from the list in Question 1.J 1st: 2nd : 3rd: 4th: 5th : ©2022 ETC Institute Page 1 3. Cleanliness of the City. City services provided by the City of Miami Beach are listed below. Please rate each service by circling the number that corresponds to your rating. 1. Cleanliness and maintenance of public garages 4 3 2 9 2. 3. 4. 4. 1. 2. 3. 4. 5. 6. 7. 5. 1. 2. 3. 4. 5. 6. 1. 2. 3. 4. 5. 6. 7. 8. Cleanliness and maintenance of public restrooms 4 3 2 9 Cleanliness of the beaches 4 3 2 9 Enforcement of codes related to the clean-up of litter and debris 4 3 2 9 on private property Parks and Recreation. City services provided by the City of Miami Beach are listed below. Please rate each service by circling the number that corresponds to your rating. Quality of City recreation programs 4 3 2 9 Amount of City recreation programs 4 3 2 9 Quality of City recreational facilities 4 3 2 9 Appearance of playgrounds 4 3 2 9 Appearance of City pools 4 3 2 9 Condition of City athletic fields 4 3 2 9 Amount of dog parks 4 3 2 9 Culture. Please rate your agreement with the following statements using a scale of 1 to 5, where 5 means "Strongly Agree" and 1 means "Strongly Disagree." Museum exhibits and cultural organizations provide enough diverse art and cultural 5 4 3 2 9 activities Cultural activities (such as art shows, film festivals, musicals, and live 5 4 3 2 9 performances) contribute to the quality of life in Miami Beach Cultural activities (such as movies in the park, music in the park, etc .) are family 5 4 3 2 9 friendly and age appropriate Miami Beach free or City sponsored art and cultural activities contribute to the 5 4 3 2 9 quality of life in Miami Beach Major events (such as boaUhome/auto shows, 4th of July celebrations, expositions, 5 4 3 2 9 food and wine festivals, etc.) contribute to the quality of life in Miami Beach Feeling of Safety. Please rate how safe you feel in the following areas of Miami Beach using a scale of 1 to 5, where 5 means "Very Safe" and 1 means "Very Unsafe." In your neighborhood during the day 5 4 3 2 9 In your neighborhood during the evening/night 5 4 3 2 9 In business/commercial areas of the City during the evening/night 5 4 3 2 9 In City parks that currently have Park Rangers during park hours (South Pointe Park, Flamingo Park, Lummus Park, Maurice Gibb 5 4 3 2 9 Memorial Park/Boat Ramp, North Beach Oceanside Park, North Shore Youth Center) In entertainment areas 5 4 3 2 9 During special events 5 4 3 2 9 Riding my bicycle in the City 5 4 3 2 9 Crossing an intersection in the City 5 4 3 2 9 ©2022 ETC Institute Page 2 7. Perceptions of the City. Please rate your satisfaction with each of the following using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied." 01. Overall image of the City 02. Quality of life 03. The City of Miami Beach as a place to live 04 . Overall quality of City services 05. Leadership provided by the City's elected officials 06. City efforts to plan for growth 07. City efforts to prepare for the future 08. City efforts to prepare for disasters 09. City efforts to prevent crime 10. Value you receive for the City taxes you pay 11. City efforts to be a "green" or sustainable city 12. City efforts to reduce risk from rainfall and sea level rise 13. City regulation of residential development 14. City regulation of commercial development 15. Quality of public schools 16 Capital improvement projects that have recently been completed · by the City of Miami Beach 5 4 5 4 5 4 5 4 5 4 5 4 5 4 5 4 5 4 5 4 5 4 5 4 5 4 5 4 5 4 5 4 3 2 9 3 2 9 3 2 9 3 2 9 3 2 9 3 2 9 3 2 9 3 2 9 3 2 9 3 2 9 3 2 9 3 2 9 3 2 9 3 2 9 3 2 9 3 2 9 8. Of the following capital improvement project types, which THREE would you select as the most important? 9. _(1) More walking/biking friendly streets, greenways, and paths _(2) Park improvements, for example neighborhood parks _(3) Water and sewer system improvements _(4) Roadways pavement improvements _(5) Bridge improvements _(6) City facility improvements _(7) Stormwater and drainage improvements _(8) Waterway dredging How supportive are you of the City of Miami Beach spending tax dollars to address sea-level rise? _(1) Very supportive _(4) Not _(5) Not at all supportive _(2) Supportive supportive _(9) Don't know _(3) Neutral 10. How willing would you be to pay more taxes for the City to set aside funding to maintain assets such as buildings, roads, streets, sidewalks and vehicles? _(1) Very willing _(2)Willing _(3) Neutral willing _(4)Not _(5) Not at all willing _(9) Don't know 11 . Code Enforcement. Do you think the level of code enforcement in your neighborhood is ... _(1) Too much/too restrictive _(2) About right _(3) Too little/not restrictive enough _(9) Don't know 12. Please rate the availability of parking in Miami Beach by using a scale of 1 to 3, where 3 is "too much" and 1 "too little." 1. Availability of on-street parking 3 2 9 2. Availability of garage parking 3 2 9 3. Availability of open lot parking 3 2 9 ©2022 ETC Institute Page 3 13. Communication. Which sources do you utilize to obtain information about City government, issues, and events? [Check all that apply.} 14. 15. _(01) MB Magazine _(02) MBTV (City's TV Government channel} _(03) Twitter _(04)Facebook _(05) City Website (www.miamibeachfl.gov) _(06) City e-mail news _(07) Nextdoor App _(09) Forums/Workshops/Meetings _(10) City's E-Gov app _(11) Other news media: _(12) Via HOA's or other civic groups: _(13) Police Department's social media platforms _(14) Text Messages Which THREE of the communication channels listed above do you prefer? [Write-in your answers below using the numbers from the list in Question 13.J 1st: 2nd: 3rd : Customer Service. During the last 12 months, how many times have you personally contacted (either by phone, in-person, or electronically) the City of Miami Beach government with a question, service request or complaint? _ times [If more than "O" times, answer Question 15a-b.J 15a. What was the reason for your most recent contact? _(1) Pay a bill _(2) Visit an elected official __ (3) Research an issue _(4) Pull a building permiUplan review _(5) Attend a program/event _(6) File a complaint _(?)Other: _(8) Don't remember 15b. Please rate your agreement with the following statements using a scale of 1 to 5, where 5 means "Strongly Agree" and 1 means "Strongly Disagree," based on your most recent interaction with City employees. 1 The City of Miami Beach government is open and interested in hearing · the concerns or issues of residents 5 4 3 2 9 2. It is easy to contact someone at the City who can help you 5 4 3 2 9 3. City employees are courteous and professional 5 4 3 2 9 4. City employees possess the proper knowledge 5 4 3 2 9 5. During my most recent contact with the City, my request was processed 5 4 3 2 9 in a timely manner 16. If you needed to contact the City, which of the following methods would you likely use first? _(1) Phone _(5) Social media _(2) Send e-mail _(6) Visit City Hall or a _(3) Contact a commissioner department office _(4) Attend a community _(7) Other: ____ _ meeting _(9) Don't know 17. Additional Questions. Which of the following best describes the way that tourism affects the quality of life for residents? [Check all that apply.] _(01) Adds to the quality of life _(02) Neither adds nor detracts from your quality of life _(03) Detracts from the quality of life _(04) Expanded shopping options _(05) Crowded restaurants ©2022 ETC Institute _(06) Expanded restaurant options _(07) Increased cultural opportunities _(08) Traffic congestion _(09) Don't know Page 4 _{10) Other: _________ _ 18. Think for a moment about whether you would recommend the City of Miami Beach to family and friends as a place to live. Would you ... _(1) Definitely recommend _(3) Probably not __ (2) Probably recommend recommend I Demographics 19. Are you of Hispanic origin? _(1)Yes _(2)No _(4) Definitely not recommend _(9) Don't know 20. Which of the following best describes your race? [Check all that apply.] __ (1) African American/Black _(3) Asian/Hawaiian/Other Pacific Islander _{5)0ther: 21. 22. 23. 24. __ (2) American Indian/Alaska Native In what type of residence do you live? _(1) Single family home _(4)White _(3) Multi-family complex __ (2) Townhome/Condominium _(4) Other: ____________ _ Do you own or rent your current residence? _ (1)0wn _(2)Rent Approximately how many years have you lived in the City of Miami Beach? __ years What is your age? __ years 25. What is the combined annual income of all members of your household from all sources before taxes? _(1) Under $35,000 _{2) $35,000 to $74,999 _(3) $75,000 to $99,999 _(4) $100,000 to $149,999 _(5) $150,000 or more 26. Do you have children in public school (grades K-12)? _(1) Yes [Answer Q26a.] _(2)No 27. 28. 26a. What level of public school does your child/children attend? [Check all that apply.] _(1) Elementary _(2) Middle school _(3) High school _{9) Don't know On average, how many months per year do you live in Miami Beach? months Your gender: _(1) Male _{2)Female OPTIONAL: If you would be willing to participate in future surveys or focus groups sponsored by theCity of Miami Beach, please provide you contact information below. Name: Phone: _________ _ Email: _________ _ This concludes the survey. Thank you for your time! Please return your completed survey in the enclosed postage-paid envelope addressed to: Your responses will remain completely confidential. The information printed to the right will ONLY be used to help identify which areas of the City are having problems with City services. If your address is not correct, please provide the correct information. Thank you. ©2022 ETC Institute ETC Institute, 725 W. Frontier Circle, Olathe, KS 66061 Page 5 MIAMI BEACH RED only this version ; Black Both Versions 2022 Business Survey (Version 1) Please take a few minutes to complete this important survey. Your input will help the City of Miami Beach serve the needs of businesses better. When you are finished, please return your completed survey in the postage-paid envelope provided. You may also complete the survey online at www.MBBusinessSurvey.org or by scanning the QR code to the right. Thank you! ID SCAN ME 1. 01. 02. 03. 04. 05. 06. 07. 08. 09. 10. 11 . 12. 13. 14. 15. 16. 17. 18. 19. 20. 21 . 22. 23. 2. 3. Satisfaction with City Services. City services provided by the City of Miami Beach are listed below. Please rate each service by circling the number to the right that corresponds to your rating. Cleanliness of streets near your business 4 3 2 9 Cleanliness of canals/waterways 4 3 2 9 Condition of sidewalks (few or no cracks) 4 3 2 9 Condition of streets 4 3 2 9 Street lighting 4 3 2 9 Miami Beach trolley system 4 3 2 9 Miami-Dade County's bus service 4 3 2 9 Appearance and maintenance of the City's public buildings 4 3 2 9 Maintenance of parks 4 3 2 9 Landscape maintenance in right of way of City streets/public areas 4 3 2 9 Overall quality of the beaches 4 3 2 9 Garbage/trash collection 4 3 2 9 Police services 4 3 2 9 Emergency medical services 4 3 2 9 Fire services 4 3 2 9 Ocean rescue/lifeguard/beach patrol services 4 3 2 9 City's emergency/hurricane preparedness efforts 4 3 2 9 Efforts to address homelessness 4 3 2 9 Efforts to manage stormwater drainage and flooding 4 3 2 9 Reliability of potable (drinking) water 4 3 2 9 Reliability of sewer (wastewater) services 4 3 2 9 Quality of customer service 4 3 2 9 City efforts to keep businesses informed 4 3 2 9 Which FIVE of the City services listed above do you think are most important for the City to provide? [Write in your answers below using the numbers from the list in Question 1.J 1st: 2nd : 3rd: 4th: 5th : During the past 12 months, how many times has your establishment been inspected? (e.g. for site plans, license, solicitation, signage, sanitation, property maintenance, zoning, noise.) _ times [If you have not been inspected, skip to Question 4.J 3a. How satisfied are you with the consistency and fairness of City inspections? _(1) Very satisfied _{5) Very dissatisfied _(2) Satisfied _(4) _(9) Don't know _(3) Neutral Dissatisfied ©2022 ETC Institute Page 1 4. 1. 2. 3. 4. 5. 5. Culture. Please rate your agreement with the following statements using a scale of 1 to 5, where 5 means "Strongly Agree" and 1 means "Strongly Disagree." Museum exhibits and cultural organizations provide enough diverse art 5 4 3 2 9 and cultural activities Cultural activities (such as art shows, film festivals, musicals, and live 5 4 3 2 9 performances) contribute to the success of my business Cu ltural activities (such as movies in the park, music in the park, etc.) 5 4 3 2 9 are family friendly and age appropriate Miami Beach free or City sponsored art and cultural activities contribute 5 4 3 2 9 to the success of my business Major events (such as boat/home/auto shows, 4th of July celebrations, 5 4 3 2 9 expositions, food and wine festivals, etc.) help my business succeed Feeling of Safety. Please rate how safe you and your employees feel in the following areas of Miami Beach using a scale of 1 to 5, where 5 means "Very Safe" and 1 means "Very Unsafe." 1. In and around your place of business during the daytime 5 4 3 2 9 2. In and around your place of business during the evening/night 5 4 3 2 9 3. During special events 5 4 3 2 9 6. Street Lighting. Do you think the amount of street lighting near your business is ... _(1) Too much/too bright _(2) About right _(3) Too little/too dark _(9) Don't know 7. Perceptions of the City. Please rate your satisfaction with each of the following using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied." 01. Overall image of the City 5 4 3 2 9 02. Quality of life 5 4 3 2 9 03. Overall quality of City services 5 4 3 2 9 04. Leadership provided by the City's elected officials 5 4 3 2 9 05. City efforts to plan for growth 5 4 3 2 9 06. City efforts to prepare for the future 5 4 3 2 9 07. City efforts to prepare for disasters 5 4 3 2 9 08. City efforts to prevent crime 5 4 3 2 9 09. Value you receive for the City taxes your business pays 5 4 3 2 9 10. City efforts to be a "green" or sustainable city 5 4 3 2 9 11. City efforts to reduce risk from rainfall and sea-level rise 5 4 3 2 9 12. City regulation of residential development 5 4 3 2 9 13. City regulation of commercial development 5 4 3 2 9 14. Quality of public schools 5 4 3 2 9 15. Quality and availability of skilled employees 5 4 3 2 9 16. Quality and types of businesses and industries 5 4 3 2 9 17. Quality and inventory of housing opportunities 5 4 3 2 9 8. How willing would you be to pay more taxes to fund maintenance of assets such as buildings, roads, streets, sidewalks, and vehicles? _(1) Very willing _(3) _(4) Not Willing _(2)Willing Neutral _(5) Not at all willing ©2022 ETC Institute Page 2 _(9) Don't know 9. Code Enforcement. Do you think the level of code and ordinance enforcement established by the City of Miami Beach near your business is ... _(1) Too much/too restrictive _(3) Too little/not restrictive enough _(2) About right _(9) Don't know 10. Transportation and Mobility. Over the past 12 months, how would you rate the effectiveness of public transit for employee commuting? _(1) Excellent _(2) Good _(3) Fair _(4) Poor _(9) Don't know 11 . Which of the following has your business done to provide additional transit options for your employees? [Check all that apply.] _(1) Provide free or subsidized parking spots _(2) Encourage public transit use _(3) Coordinate carpool(s) _(4) Other: _(5) None at this time 12. Which ONE of the following best describes the availability of public and private parking for your employees and customers? _(1) There are almost always parking spaces nearby __ (4) There are almost never parking spaces _(2) There are often parking spaces nearby nearby _(3) There are seldom parking spaces nearby _(9) Don't know 13. Customer Service. In the last 12 months, how many times have you personally contacted, either by phone, in -person, or electronically, the City of Miami Beach government with a question, service request, or complaint? 1. 2. 3. 4. 5. 6. 7. _ times [If more than "O" times, answer Question 13a-b.] 13a. What was the reason for your most recent contact? _(1) Pay a bill _(2) Visit an elected official _(3) Research an issue _(4) Pull a building permit/plan review _(5) Attend a program/event _(6) File a complaint _(?)Other: _(8) Don't remember 13b. Please rate your agreement with the following statements using a scale of 1 to 5, where 5 means "Strongly Agree" and 1 means "Strongly Disagree," based on your most recent interaction with City employees. The City of Miami Beach government is open and interested in hearing 5 4 3 2 9 the concerns or issues of businesses It is easy to contact someone at the City who can help you 5 4 3 2 9 City employees are courteous and professional 5 4 3 2 9 City employees possess the proper knowledge 5 4 3 2 9 During my most recent contact with the City, I found the process to be 5 4 3 2 9 user-friendly and easy to understand During my most recent contact with the City, the requests made by my 5 4 3 2 9 business were processed in a timely manner During my most recent contact with the City, I was satisfied with the 5 4 3 2 9 experience I had 14. What is the primary reason your business originally decided to locate in Miami Beach? ©2022 ETC Institute Page 3 15. Compared to all you know or have heard about operating a business in other cities, how would you rate Miami Beach as a place to run a business? _(1) Better _(2) About the same _(3)Worse _(9) Don't know 16. Compared to previous years, how would you currently rate the City of Miami Beach as a place to do business? _(1) Gotten better _(2) About the same _(3) Gotten worse _(9) Don't know 17. Think for a moment about whether you would recommend the City of Miami Beach to others as a place to run a business. Would you ... __ (1) Definitely recommend __ (2) Probably recommend __ (3) Probably not recommend I Demographics 18. Are you an owner or manager at your business? _(4) Definitely not recommend _(9) Don't know _(1)Yes _(2) No (What is your role? ____________________ _, 19. How long has your business been in the City of Miami Beach? __ years 20. Approximately how many full-time employees does your business currently have at the location where you received this survey? __ employees 21. Approximately how many part-time employees does your business currently have at the location where you received this survey? 22. 23. 24. 25. __ employees On average, what is the annual gross sales/revenue of your business? How many locations do you have within the City of Miami Beach? How many locations do you have outside the City of Miami Beach? $ ___ per year locations locations What type of business is your establishment? _(01) Manufacturing __ (02) Finance/insurance __ (03) Administrative and support services _(04) Wholesaler/distributor _(05) Retail trade __ (06) Accommodation and food services __ (07) Health care/medical/social services __ (08) Transportation/warehousing __ (09) Professional, scientific/technical services _(10) Real estate, rentals, and leasing _( 11) Other: OPTIONAL: If you would be willing to participate in future surveys or focus groups sponsored by the City of Miami Beach, please provide you contact information below. Name: ________ _ Phone: _________ _ Email: _________ _ This concludes the survey. Thank you for your time! Please return your completed survey in the enclosed return-reply envelope addressed to: ETC Institute, 725 W. Frontier Circle, Olathe, KS 66061 ©2022 ETC Institute Page 4 Your response will remain completely confidential. The address information on the sticker to the right will ONLY be used to help identify areas with special interests. Thank you. \9LULL t: I I._; Institute Page 5 MIAMI BEACH RED only this version ; Black Both Versions 2022 Business Survey (Version 2) Please take a few minutes to complete this important survey. Your input will help the City of Miami Beach serve the needs of businesses better. When you are finished, please return your completed survey in the postage-paid envelope provided. You may also complete the survey online at www.MBBusinessSurvey.org or by scanning the QR code to the right. Thank you! @scAN ME 1. Satisfaction with City Services. City services provided by the City of Miami Beach are listed below. Please rate each service by circling the number to the right that corresponds to your rating. 01 . 02. 03. 04. 05. 06. 07. 08. 09. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20. 21. 22. 23. 2. 3. Cleanliness of streets near your business 4 3 2 9 Cleanliness of canals/waterways 4 3 2 9 Condition of sidewalks (few or no cracks) 4 3 2 9 Condition of streets 4 3 2 9 Street lighting 4 3 2 9 Miami Beach trolley system 4 3 2 9 Miami-Dade County's bus service 4 3 2 9 Appearance and maintenance of the City's public buildings 4 3 2 9 Maintenance of parks 4 3 2 9 Landscape maintenance in right of way of City streets/public areas 4 3 2 9 Overall quality of the beaches 4 3 2 9 Garbage/trash collection 4 3 2 9 Police services 4 3 2 9 Emergency medical services 4 3 2 9 Fire services 4 3 2 9 Ocean rescue/lifeguard/beach patrol services 4 3 2 9 City's emergency/hurricane preparedness efforts 4 3 2 9 Efforts to address homelessness 4 3 2 9 Efforts to manage stormwater drainage and flooding 4 3 2 9 Reliability of potable (drinking) water 4 3 2 1 9 Reliability of sewer (wastewater) services 4 3 2 1 9 Quality of customer service 4 3 2 9 City efforts to keep businesses informed 4 3 2 9 Which FIVE of the City services listed above do you think are most important for the City to provide? [Write in your answers below using the numbers from the list in Question 1.J 1st: 2nd: 3rd : 4th : 5th: Do you think the Miami Beach Convention Center contributes positively to the overall value of doing business in Miami Beach? _(1)Yes _(2)No _(9) Don't know Possible Additional Question : During the month of March, what kind of programming would complement the business community? ____________________________ _ 4. Do you think the level and character of Miami Beach tourism adds value to the business community? _(1)Yes ©2022 ETC Institute _(2)No _(9) Don't know Please explain : ____________ _ Page 1 5. Fire Department. During the past 3 years how many times have you contacted or had any direct experience with the Miami Beach Fire Department? _ times [If you have not been inspected, skip to Question 6.] Sa . Please rate your agreement with the following statements using a scale of 1 to 5, where 5 means "Strongly Agree" and 1 means "Strongly Disagree" based on your experience interacting with the Fire Department over the past THREE years. 1 The professionalism of Fire Department staff conducting State fire · code inspections 5 4 3 2 9 2 The Fire Department is open and interested in hearing the concerns · or issues of businesses 5 4 3 2 9 6. Sustainability and Resiliency. Please rate your agreement with the following statements using a scale of 1 to 5, where 5 means "Strongly Agree" and 1 means "Strongly Disagree." 1. 2. 3. 4. 5. 6. 7. 8. 9. 7. Sustainability and Resiliency are important to my business 5 4 3 2 Tree canopy is sufficient adjacent to my business 5 4 3 2 I have taken steps to reduce solid waste, including recycling and reducing 5 4 3 2 single-use plastic I am informed about local climate change issues 5 4 3 2 I have observed increased flooding 5 4 3 2 I'm satisfied with my building(s) flood risk protections 5 4 3 2 I have taken steps to make my business more energy efficient 5 4 3 2 I have taken steps to make my business more water efficient 5 4 3 2 My business has a continuity of operations plan in the event of a disaster 5 4 3 2 What can the City do to improve your business sustainability practices? _(1) Provide an incentive program for the installation of energy efficiency and renewable energy upgrades _(2) Provide financial incentives to assist businesses to build sustainable practices _(4) Provide better information and guidance on sustainability and resiliency practices _(5) Recognize businesses that bu ild sustainability into their operations, including reducing energy consumption _(6) Recognize businesses that reduce single-use plastics _(?)Other: _________________________ _ _ (9) Don't know 9 9 9 9 9 9 9 9 9 8. How supportive are you of the City of Miami Beach spending tax dollars to address sea-level rise? _(1) Very Supportive _(4) Not _(5) Not at all Supportive _(2) Supportive Supportive _(9) Don't know _(3) Neutral ©2022 ETC Institute Page 2 9. 01 . 02. 03. 04. 05. 06. 07. 08. 09. 10. 11 . 12. 13. 14. 15. 16. 17. 10. Perceptions of the City. Please rate your satisfaction with each of the following using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied." Overall image of the City 5 4 3 2 9 Quality of life 5 4 3 2 9 Overall quality of City services 5 4 3 2 9 Leadership provided by the City's elected officials 5 4 3 2 9 City efforts to plan for growth 5 4 3 2 9 City efforts to prepare for the future 5 4 3 2 9 City efforts to prepare for disasters 5 4 3 2 9 City efforts to prevent crime 5 4 3 2 9 Value you receive for the City taxes your business pays 5 4 3 2 9 City efforts to be a "green" or sustainable city 5 4 3 2 9 City efforts to reduce risk from rainfall and sea-level rise 5 4 3 2 9 City regulation of residential development 5 4 3 2 9 City regulation of commercial development 5 4 3 2 9 Quality of public schools 5 4 3 2 9 Quality and availability of skilled employees 5 4 3 2 9 Quality and types of businesses and industries 5 4 3 2 9 Quality and inventory of housing opportunities 5 4 3 2 9 Communication. Which sources do you utilize to obtain information about City government, issues, and events? [Check all that apply.] _{1) MB Magazine _(2) MBTV (City's TV Government channel) _(3) Twitter _(4) Facebook _(5) City Website (www.miamibeachfl.gov) _(6) City e-mail news or newsletters _(7) Nextdoor App _(9) Forums/Workshops/Meetings _(10) City's E-Gov app _(1 1) Other news media: _(12) HOA's or other civic groups: _(13) Police Department's social media platforms _(14) Text messages 10a. Which THREE of the communication channels listed above do you prefer? [Write in your answers below using the numbers from the list in Question 10.] 11 . 1st: 2nd: 3rd : What are the THREE most significant challenges to the future growth and stability of your business? _(01) Cost of leasing or purchasing retail/commercial space _(02) Cost of technology _(03) Employee benefits (e.g. Healthcare) _(04) Finding good employees _(05) Lack of available capital _(06) Marketing/Promotion _(07) Transportation/Parking _(08)Taxes _(09) Other: _(99) Don't know 12. Which THREE of the following items, if anything, have been a barrier to establishing or growing your business in Miami Beach? _(1) Cost of leasing or purchasing retail/commercial space _(2) License application process _(3) Parking _(4) Permitting ©2022 ETC Institute Page 3 _(5)Taxes _(6)Zoning _(7) Other: _________ _ _ (9) Don't know 13. If you could receive support in an area to help advance your business, which ONE of the items below would you choose? _(1) Access to capital _(2) Access to research and development (e.g. industry and consumer data/trends) _(7) Technology and training _(8) _ (3) Financial literacy and planning _(4) Marketing, branding , and social media Other _______ _ _(5) Operations (e.g. recruitmenUretention; strategic planning ; mentoring) _(6) Business continuity and disaster preparedness I Demographics 13. Are you an owner or manager at your business? _(9) Don't know _(1) Yes _(2) No (What is your role? ___________________ __, 14. How long has your business been in the City of Miami Beach? __ years 15. Approximately how many full-time employees does your business currently have at the location where you received this survey? __ employees 15. Approximately how many part-time employees does your business currently have at the location where you received this survey? 16. 17. 18. 19. __ employees On average, what is the annual gross sales/revenue of your business? How many locations do you have within the City of Miami Beach? How many locations do you have outside the City of Miami Beach? $ ___ per year locations locations What type of business is your establishment? _(01) Manufacturing _(02) Finance/insurance _(03) Administrative and support services _(04) Wholesaler/distributor _(05) Retail trade _(06) Accommodation and food services _(07) Health care/medical/social services _(08) Transportation/warehousing _(09) Professional, scientific/technical services _(10) Real estate, rentals, and leasing _(11) Other: OPTIONAL: If you would be willing to participate in future surveys or focus groups sponsored by theCity of Miami Beach, please provide you contact information below. Name: ________ _ Phone: _________ _ Email: _________ _ This concludes the survey. Thank you for your time! Your response will remain completely confidential. The address information on the sticker to the right will ONLY be used to help identify areas with special interests. Thank you. ©2022 ETC Institute Please return your completed survey in the enclosed return- reply envelope addressed to: ETC Institute, 725 W. Frontier Circle, Olathe, KS 66061 Page 4