LTC 120-2023 PSCD Receives Triple Accreditation by the Accredited Center of Excellence (ACE)MIAMI BEACH
OFFICE OF THE CITY MANAGER
NO. LTC# LETTER TO COMMISSION
TO:
FROM:
DATE:
Mayor Dan Gelber and Members of the City Commission
Alina T. Hudak, City Manag�
March 10, 2023
SUBJECT: PSCD Receives Triple Accreditation by the Accredited Center of Excellence (ACE)
The purpose of this L TC is to inform you that the Public Safety Communications Division's (PSCD)
has obtained triple Accredited Center of Excellence (ACE) reaccreditation status. The initial triple
ACE status was obtained in March 2020. Currently, there are only 14 accredited "Tri'-ACE"
agencies worldwide.
In order for an agency to be considered for accreditation status, a formal study that includes quality
assurance and improvement methodologies, case reviews, data, and process review with outside
agencies to name a few must first be completed for any of the three areas (Fire, Police and
Medical). The PSCD has been preparing for document submission and acceptance through a
series of Dispatch Steering Committee Meetings and Dispatch Reviews since November 2018.
Once accreditation status is obtained, it must be maintained by submitting monthly compliance
reports with levels at or above accreditation levels.
In February 2020 and February 2023, the PSCD was evaluated for accreditation status by the
International Academy of Emergency Dispatch Accreditation Board. As a result of the evaluation
and several months of PSCD working with the accrediting agency to gather paperwork and support
for the approval of the accreditation, the hard work paid off when the department was rewarded
with the triple accredited status once again on February 22, 2023. The PSCD will be recognized
in April-2023 at the Navigator 2023 Conference in Denver, Colorado.
This accreditation validates the various process, procedures and capabilities that have been
deployed since the reorganization of the PSCD since October 2017, which have positively
impacted the lives of many Miami Beach residents and visitors.
Should you have any questions, please contact Fire Chief Virgil Fernandez.
ATHNF
120-2023