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LTC 558-2023 Community Satisfaction SurveyMIAMI BEACH OFFICE OF THE CITY MANAGER LTC# 558-2023 LETTER TO COMMISSION TO: FROM: Honorable Mayor Steven Meiner:��mbers of the City Commission Alina T. Hudak, City ManagfAA ¾" DATE: December 19, 2023 v; SUBJECT: Comm unity Satisfaction Survey 2024 Questions The purpose of this Letter to Commission is to share the draft 2024 Resident and Business Survey questions and to provide an opportunity for City Commission feedback. The surveys have been conducted regularly and are essential for a resident and business friendly culture of improvement. This information is an important part of our budget process and helps us connect with and understand our broader community in a statistically significant manner. Background The last Community Satisfaction Surveys were conducted in the Spring of 2022. The 2022 survey reports and prior surveys are located on the City's website: https://www.miamibeachfl.gov/city­hall/city-manager/mission-vision-and-values/strategic-planning/community-survey/. The existing procurement was approved by the City Commission on October 18th, 2023. The survey questions were carried forward from 2022 and were reviewed by Directors to make sure that questions are comparable, meaningful and actionable. Core questions are benchmarked nationally , and specialized questions measure Miami Beach and Department-specific services, issues, and locations. Survey Administration Plan Survey data collection will begin in January, with reporting in April/May timeframe. The survey will be managed by ETC Institute, the 3rd party survey consultant, at random and with statistical significance. Responses will be collected by paper, phone, or online based on user preferences. The survey can be taken in English, Spanish, and Creole. Due to the challenges of obtaining participation with long surveys and consistent with the approach in 2022, each survey has two versions, with core questions asked on both surveys, but specialized questions located either on version one or version two. This will provide an acceptable accuracy of response while gathering information on a wide array of issues. The draft surveys are included as attachments and will be formatted further by the consultant. I welcome your input on the survey issues and questions. Please contact me or Amy Knowles, Chief Resilience Officer, with any feedback by Friday January 5, 2024. Attachment 1: Miami Beach Resident Survey Questions Attachment 2: Miami Beach Business Survey Questions M IA M I BEACH RED ONLY THIS VERSION; BLACK BOTH VERSIONS 20 2 4 R e s id e nt S u rv e y (V E R S IO N 1) Please have the adult (age 18 or older) in your household, who most recently had a birthday, complete this survey. If this person is not able to complete the survey, please have another member of the household complete the survey to ensure the opinions of your household are represented. Your input is an important part of the City's effort to improve City services. When you are finished, please return your completed survey in the postage-paid envelope provided. You may also complete the survey online at mbsurvey1.org or by scanning the QR code to the right. @ sAN ME 1. Satisfaction with City Services. City services provided by the City of Miami Beach are listed below. Please rate each service by circling the number that corresponds to your rating. 4 3 2 9 02. Cleanliness of streets in business/commercial areas 4 3 2 9 03. Cleanliness of canals/waterwa s 4 3 2 9 04. Condition of sidewalks few or no cracks 4 3 2 9 05. Condition of streets 06. Street Ii htin 10. 12. Ove 13. Gar 15. Qualit of Police services 17. Erner enc medical services 4 4 3 3 2 2 9 9 4 3 2 9 09. intenance of the Ci 11. Lan s of wa alon Cit streets/ ublic areas 14. Avai laces 16. Avail hborhood 4 4 4 4 4 4 4 4 4 4 3 3 3 3 3 3 3 3 3 3 2 2 2 2 2 2 2 2 2 2 9 9 9 9 9 9 9 9 9 9 18. Fire services 4 3 2 9 19. Ocean rescue/life uard/beach atrol services 4 3 2 9 20. Cit 's emer enc /hurricane re aredness efforts 4 3 2 9 21. Efforts to address homelessness 22. Efforts e and floodin 23. Reliabi 25. Qualit ms 26. Avail ome 27. Qualit of customer service 28. Qualit of ement efforts 4 4 4 3 3 3 2 2 2 9 9 9 4 3 2 9 4 4 4 4 3 3 3 3 2 2 2 2 9 9 9 9 2. Which FIVE of the City services listed in Question 1 do you think are most important for the City to provide? [Write in your answers below using the numbers from the list in Question 1.J 1st: 2nd: 3rd: 4th: 5th: ©2024 ETC Institute Page 1 3 . A re a s A n d F a ci litie s o f In te re s t fo r R e s id e n ts . P le a s e in d ic a te th e fr e q u e n c y o f v is itin g th e fo ll o w in g a re a s o r fa ci litie s in th e la s t 12 m o n th s b y c irc lin g th e c o rre s p o n d in g n u m b e r b e lo w . 01. Ocean Drive 5 4 3 2 1 9 02. Lincoln Road 5 4 3 2 1 9 03. Washin ton Avenue 5 4 3 2 1 9 04. Es anola Wa 5 4 3 2 1 9 05. 71st Street 5 4 3 2 1 9 06. 41 st Street 5 4 3 2 1 9 07. Collins Avenue South of 23rd 5 4 3 2 1 9 08. Ocean Terrace 5 4 3 2 1 9 09. South of 5th Street 5 4 3 2 1 9 10. Sunset Harbor 5 4 3 2 1 9 11. Collins between 72nd-75th 5 4 3 2 1 9 12. Alton Road between 6th-17th 5 4 3 2 1 9 5 4 3 2 1 9 14. The Bass Museum of Art 5 4 3 2 9 15. The Fillmore at the Jackie Gleason Theater 5 4 3 2 9 16. The Colon Theater 5 4 3 2 9 17. The Miami Beach Convention Center 5 4 3 2 9 18. Miami Beach Band Shell 5 4 3 2 9 19. Botanical Garden 5 4 3 2 9 4. Which FOUR of the places or facilities listed in Question 5 do you visit MOST? [Write in your answers below using the numbers from the list in Question 3.J 1st: 2nd: 3rd: 4th: 5. Perceptions of the City. Please rate your satisfaction with each of the following using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied." How satisfied are you with ... [IMIEE ST Satisfied Neutral sasea 'l., or't wow 5 4 3 2 02. Qualit ife 5 4 3 2 03. The C ace to live 5 4 3 2 04. Overa 5 4 3 2 05. Lead 's elected officials 5 4 3 2 06. Cit eff 5 4 3 2 07. Cit 5 4 3 2 08. Cit 5 4 3 2 09. Cit revent crime 5 4 3 2 10. Value ou receive for the Cit taxes OU a 5 4 3 2 11. Cit efforts to be a"Ireen" or sustainable ci 5 4 3 2 12. City's effort to reduce flood risks from rainfall, storm surge 5 4 3 2 and sea level rise 5 4 3 2 14. Cit re ulation of commercial develo ment 5 4 3 2 15. Qualit of ublic schools 5 4 3 2 16. Capital improvement projects that have recently been 5 4 3 2 completed b the City of Mi ami Beach 17. The Cit of Miami Beach as a lace to work 5 4 3 2 9 9 9 9 9 9 9 ©2024 ETC Institute Page2 6. Sustainability and Resiliency. Please rate your agreem ent w ith the fo llow ing statem ents using a scale of 1 to 5, w here 5 means "Stro ngly Agree" and 1 means "Strongly Disagree." 01. I am satisfied with the amount of tree canopy coverage in my 5 4 3 2 9 nei hborhood 02. I would like to see more trees in m nei hborhood 5 4 3 2 1 9 03. Recycling and or composting reduces the amount of garbage and 5 4 3 2 9 trash I dis ose of 5 4 3 2 1 9 05. I have observed increased fl hborhood 5 4 3 2 1 9 06. I am satisfied with m buildin tections 5 4 3 2 1 9 07. I am satisfied with the City's efforts to reduce pollution from 5 4 3 2 9 stormwater runoff throu h filtration s stems 08. I have taken ste s to make m house more ener efficient 5 4 3 2 1 9 09. I have taken ste s to make m house more water efficient 5 4 3 2 1 9 10. My household is prepared with food, water, and other supplies for 5 4 3 2 1 9 an emer ency, such as a natural disaster 11. I know where to get information during a hazard emergency, such 5 4 3 2 9 as a storm 12. I feel informed on efforts to improve the elevation of City-owned 5 4 3 2 9 seawalls 13. I feel informed on the elevation requirements for privately owned 5 4 3 2 9 seawalls 14. I feel informed on roadway modifications to improve infrastructure 5 4 3 2 9 and reduce fioodin I feel informed about blue green infrastructure projects such as the 15. dune system, hybrid living shorelines, retention lakes, bioswales, 5 4 3 2 9 and ecolo ical s stems to hel mana e fioodin and water ualit 16. I feel informed on how to sta safe from extreme heat 5 4 3 2 9 7. Public Local Schools. Please rate your satisfaction with each of the following using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied." 1. 2. 3. 4. 5. 6. 7. Teacher recruitment/retention 5 4 3 2 Communication 5 4 3 2 Parental involvement/family support/youth and 5 4 3 2 communit en a ement Health and well-bein 5 4 3 2 Student achievement 5 4 3 2 Public safe and infrastructure 5 4 3 2 Technolo 5 4 3 2 9 9 9 9 9 9 9 8. Of the following capital improvement project types, which THREE would you select as the most important? (1) More walking/biking friendly streets, greenways, and paths 2) Park improvements, for example neighborhood parks 3) Water and sewer system improvements __ (4) Roadways pavement improvements (5) Bridge improvements _(6) City facility improvements 7) Stormwater and drainage improvements (8) Waterway dredging 9. How supportive are you of the City of Miami Beach moving from a traditional fireworks displays to environmentally sustainable drone displays? (5) Very supportive (3) Neutral/don't care (4) Supportive _(2) Not supportive (1)Not at all supportive (9) Don't know ©2024 ETC Institute Page3 10. Transp o rt ation and Mobility. W hich of the fo llow ing public transportation im provem ents are needed m ost in M iam i Beach. [Check up to 3 items.] (01) Stop amenities (bus bench, shelter, signage, trash receptacle, etc.) _{02) Reliability and service frequency (03) Cleanliness of trolley vehicles (04) Cleanliness of trolley stops _(05) Maintenance of trolley vehicles _{06) Customer service (07) Adding more trolley stops _(08) Reducing the number of trolley stops _(09) Miami Beach Trolley App _([()) )ther. (11) None are needed 11 . 12. W hich of the fo llow ing is your PR IM ARY and SECO NDA RY m ode of transportation fo r trips w ithin M iam i Beach? [Write "1" for primary mode, and "2" for secondary mode.] (01) Car/Automobile _(05) Walking _(09) Uber/Lyft/Rideshare/Taxi _{02) Biking (06) County-operated transit service (10) Carpool (03) E-Scooter _(07) Freebee on-demand service (11) Other:. _ (04) Motorcycle/Scooter _(08) City-operated trolley service Feeling of S afety. P lease rate how safe you feel w hen doing the fo llow ing in Miam i Beach using a scale of 1 to 5, w here 5 m eans "V ery Safe" and 1 m eans "V ery Unsafe." 13. W hich O NE of the fo llow ing is your PRIM ARY m ode of transportation fo r cro ss-causew ay trips to the m ain land? (1) Car/Automobile (2) Biking (3) Motorcycle/Scooter (4) Walking _{5) Carpool _ (6) County-operated transit service (7)E-Scooter (8) Uber/Lyft/Rideshare/Taxi _{9) Other: _ 14 . W hich of the fo llow ing types of transportation w ould you consider m ost viable as an altern ative to using a car fo r trips w ithin M iam i Beach? [Check all that apply.] (01)Light rail/modern streetcar _(05) Walking (02) Biking _(06) County-operated transit service (03) E-Scooter (07) Freebee on-demand service _(04) Motorcycle/Scooter _(08) City-operated trolley service _(09) Uber/Lyft/Rideshare/Taxi (10) Carpool _(11) Other: _ 15. W hich of the fo llow ing types of transportation w ould you consider m ost viable as an altern ative to using a car fo r cross-causew ay trips to the m ainland? [Check all that apply.] (01) Water taxi _(05) Carpool _{09) Metromover _(02) Biking _(06) County-operated transit service (10) Other. _ (03) Motorcycle/Scooter (07) E-Scooter _(04) Walking _(08) Uber/Lyft/Rideshare/Taxi 16 . Does anyone in your household regularly ride a bicycle? (1)Yes (2)No 17. W hen cro ssing the street at an intersection w hat are you concern ed or dissatisfied w ith? [Check all that apply.] (1) Pedestrian safety (vehicles yielding to pedestrians) (2) Insufficient signage/poor signage _{3) Length of wait time to cross (4) Insufficient crossing time during walk phase (5) Curb ramps _{6) Sidewalk Condition (ADA) 18 . Custo m er Serv ice. During the last 12 m onths, how m any tim es have you personally contacted (either by phone, in-person, or electronically) the City of M iam i Beach govern m ent w ith a question, serv ice request, or com plaint? ti me s [If more than "O" times, answer Question 18a-b.] 18a. W hat depart m ent did you contact m ost recently? _ ©2024 ETC Institute Page 4 1 8 a . W h a t w a s t h e re a s o n fo r y o u r m o s t re c e n t c o n t a c t ? _{1) Pay a bill _{5) Attend a program/event _{2) Visit an elected official _{6) File a complaint _ (3) Research an issue () Other. (4) Pull a building permit/plan review _{8) Don't remember 18b. Please rate your agreement with the following statements using a scale of 1 to 5, where 5 means "Strongly Agree" and 1 means "Strongly Disagree," based on your most recent interaction with City employees. 1. The City of Miami Beach government is open and interested in 5 4 3 2 1 9 hear concerns or issues of re: 2. It ntact someone at OU 5 4 3 2 1 9 3. Ci 5 4 3 2 1 9 4. Ci 5 4 3 2 1 9 5. During my most recent contact with the City, my request was 5 4 3 2 9 recessed in a timel manner I Demographics 19. Are you of Hispanic origin? _{1) Yes _{2) No 20. Which of the following best describes your race? [Check all that apply.] _{01) Asian or Asian Indian _{02) Black or African American _{03) American Indian or Alaska Native _{04) White _{05) Hispanic, Spanish, or Latino/a/x (06) Korean _{07) Chinese 21. In what type of residence do you live? _{1) Single family home _{3) Multi-family complex _{2) Townhome/Condominium _{4) Other: _ _{08) Middle Eastern or North African _{09) Native Hawaiian or other Pacific Islander _{10) Slavic/Eastern European (77) Unknown/Don't know _(88) Prefer not to say (99) Ot h er. _ 22. Do you own or rent your current residence? _{1) Own (2)Rent 23. Approximately how many years have you lived in the City of Miami Beach? years 24. What is your age? years 25. What is the combined annual income of all members of your household from all sources before taxes? _{1) Under $35,000 (2) $35,000 to $74,999 _{3) $75,000 to $99,999 (4) $100,000 to $149,999 _{5) $150,000 or more 26. Do you have children in public, charter, or private schools (grades preK-12)? _{1) Yes [Answer Q26a-b.] (2) No 26a. Which best describes the type of school your children attend? _{1) Public Miami Beach (2) Charter Miami Beach (3) Private Miami Beach 26b. What level of public school does your child/children attend? [Check all that apply.] _{1) Elementary _{2) Middle school _{3) High school _{9) Don't know ©2024 ETC Institute Page 5 2 7 . A r e y o u a f u ll - o r p a rt -t im e r e s id e n t o f M ia m i B e a c h ? (1) Full-time [Go to Q28.] (2) Part-time [Answer Q27a.] 27a. On average, how many months per year do you live in Miami Beach? months 28. Your gender: (1)Male (2) Female (3) Genderqueer/Non-binary (4) Trans Female (5) Trans Male (6) Prefer to self-describe: _ OPTIONAL: If you would be willing to participate in future surveys or focus groups sponsored by the City of Miami Beach, please provide your contact information below. Name: Phone: Email: This concludes the survey. Thank you for your time! Please return your completed survey in the enclosed postage-paid envelope addressed to: ETC Institute, 725 W. Frontier Circle, Olathe, KS 66061 Your responses will remain confidential. The information printed to the right will ONLY be used to help identify which areas of the City are having problems with City services. If your address is not correct, please provide the correct information. Thank you. ©2024 ETC Institute Page6 R E D O N L Y T H IS V E R S IO N ; B L A C K B O T H V E R S IO N S MIAMI BEACH 2024 Resident Survey (VERSION 2) Please have the adult (age 18 or older) in your household, who most recently had a birthday, complete this survey. If this person is not able to complete the survey, please have another member of the household complete the survey to ensure the opinions of your household are represented. Your input is an important part of the City's effort to improve City services. When you are finished, please return your completed survey in the postage-paid envelope provided. You may also complete the survey online at mbsurvey2.orq or by scanning the Q R code to the right. @ sAN ME 1. Satisfaction with City Services. City services provided by the City of Miami Beach are listed below. PI h b 4ii :h b .h id: ti ease rate eac service cI rci in t e num er t at corres on s to our ram . .. I»liMi it' li t u . 01. Cleanliness of streets in your neighborhood 4 3 2 1 9 02. Cleanliness of streets in business/commercial areas 4 3 2 1 9 03. Cleanliness of canals/waterways 4 3 2 1 9 04. Cleanliness of alleyways 4 3 2 1 9 05. Condition of sidewalks (few or no cracks) 4 3 2 1 9 06. Condition of streets 4 3 2 1 9 07. Street lighting 4 3 2 1 9 08. Miami Beach trolley system 4 3 2 1 9 09. Miami Dade County's bus service 4 3 2 1 9 10. Appearance and maintenance of the City's public buildings 4 3 2 1 9 11. Maintenance of parks 4 3 2 1 9 12. Landscape maintenance of rights of way along City streets/public areas 4 3 2 1 9 13. Overall quality of the beaches 4 3 2 1 9 14. Garbage/trash collection 4 3 2 1 9 15. Availability of recycling in public places 4 3 2 1 9 16. Quality of Police services 4 3 2 1 9 17. Availability of Police in your neighborhood 4 3 2 1 9 18. Emergency medical services 4 3 2 1 9 19. Fire services 4 3 2 1 9 20. Ocean rescue/lifeguard/beach patrol services 4 3 2 1 9 21. City's emergency/hurricane preparedness efforts 4 3 2 1 9 22. Efforts to address homelessness 4 3 2 1 9 23. Efforts to manage stormwater drainage and flooding 4 3 2 1 9 24. Reliability of potable (drinking) water 4 3 2 1 9 25. Reliability of sewer (wastewater) services 4 3 2 1 9 26. Quality of parks and recreation programs 4 3 2 1 9 27. Availability of green space near your home 4 3 2 1 9 28. Quality of customer service 4 3 2 1 9 29. Quality of public engagement efforts 4 3 2 1 9 2. 3. Which FIVE of the City services listed in Question 1 do you think are most important for the City to provide? [Write in your an sw ers below using the numbers from the list in Question 1.J 1st: 2nd: 3rd: 4th: 5th: Cleanliness of th · · rvices provided by t · · · re listed below. Please 1. Cleanliness and maintenance of 2. Cleanliness and maintenance of 3. Cleanliness of the beaches 4. Enforcement of codes related to the clean-ul of litter and debris on ©2024 ETC Institute Page 1 4 . P a rk s a n d R e c re a tio n. C ity serv ic e s prov id e d by the C ity of M iam i B each are listed belo w . Please ra te ea c h se rv ic e b y c ircl ing the n um be r tha t co rres p o nd s to yo ur rating . II EI/5 EE 2I E EE; El[@! EC a EA[MEE Bl 7T E[T l7L E.I Qualit of Cit recreation ro rams ms es 4 9 4 9 5. Appearance of City recreational facilities (pools, 4 3 2 9 tennis, and ol 6. Condition of Cit athletic fields 4 3 2 1 9 4 3 2 1 9 5 . C u ltu re . P le a s e ra te yo u r ag reem e nt w ith the fo ll o w ing statem ents us in g a sc a le of 1 to 5, w here 5 m e a n s "S tro n g ly A gree " a nd 1 m e a ns "S trong ly D is a g ree ." 1. Museum exhibits and cultural organizations provide enough diverse art 5 4 3 2 9 and cultural activities 2. Cultural activities (such as art shows, film festivals, musicals, and live 5 4 3 2 9 erformances contribute to the ualit of life in Miami Beach 3. Cultural activities (such as movies in the park, music in the park, etc.) 5 4 3 2 9 are famil friend! and a e a ro riate 4. Miami Beach free or City sponsored art and cultural activities 5 4 3 2 9 contribute to the uali of life in Miami Beach Major events (such as boaUhome/auto shows, 4th of July celebrations, 5. expositions, food and wine festivals, etc.) contribute to the quality of 5 4 3 2 9 life in Miami Beach 6 . F e e lin g o f S a fety . P le a s e ra te h o w sa fe yo u fee l in the fo llo w ing areas of M iam i B each using a s c ale o f 1 to 5 , w h ere 5 m e a ns "V e ry S a fe " and 1 m ea n s "V e ry U nsafe ." In our nei hborhood durin the da 5 3. In business/commercial areas of the Cit durin the evenin /ni ht 5 In City parks that currently have Park Rangers during park hours 4. (South Pointe Park, Flamingo Park, Lummus Park, North Beach 5 4 3 2 1 9 Oceanside Park, North Shore Youth Center 5. In entertainment areas 5 4 3 2 9 6. Durin s ecial events 5 4 3 2 9 7 . O f th e fo ll o w in g capita l im p rove m ent proje c t ty pes, w h ich T H R E E w o uld yo u se le ct as the m o st im p o rt a n t? (1) More walking/biking friendly streets, greenways, and paths 2) Park improvements, for example neighborhood parks (3) Water and sewer system improvements (4) Roadways pavement improvements (5) Bridge improvements (6) City facility improvements (7) Stormwater and drainage improvements (8) Waterway dredging 8. 9. H o w s u p p o rt iv e are yo u o f the C ity of M iam i B e a c h spen d in g tax do lla rs to ad d ress sea-level rise? (1)Very supportive (3) Neutral _(5) Not at all supportive (2) Supportive _(4) Not supportive (9) Don't know H o w w ill in g w o u ld yo u b e to p a y m o re taxes fo r the C ity to set as id e fun d in g to m aintain assets su c h a s b u ild in g s , road s , stree ts , s id e w a lk s and ve h icle s ? (1)Very willing (2) Willing (3) Neutral _{4) Not willing (5) Not at all willing (9) Don't know ©2024 ETC Institute Page 2 10. Perceptions of the City. Please rate your satisfa ction w ith each of the follow ing using a scale of 1 to 5, w here 5 m eans "V ery Satisfied" and 1 m eans "Very Dissatisfied." How satisfied are you with ... DD a EA I I I I I I I I I I I IENI Satisfied Neutral D. t· f' d Very Di 'tK Issatustte Dissatisfied 'on now 3 9 02. Qu life 3 9 lace to live 5 3 9 04. Ove 3 9 05. Le e Cit 's elected officials 5 4 3 2 9 06. Ci 5 4 3 2 9 07. Cit 5 4 3 2 9 08. Cit 5 4 3 2 9 09. Cit revent crime 5 4 3 2 9 10. Value ou receive for the Cit taxes OU a 5 4 3 2 9 11. Cit efforts to be a " reen" or sustainable cit 5 4 3 2 9 12. Cit efforts to reduce risk from rainfall and sea level rise 5 4 3 2 9 13. Cit 5 4 3 2 9 14. Cit re ulation of commercial develo ment 5 4 3 2 9 15. Qualit of ublic schools 5 4 3 2 9 16. Capital improvement projects that have recently been 5 4 3 2 9 com leted b the Cit of Miami Beach 5 4 3 2 9 Overall ima e of the Ci Qualit of life The Cit of Miami Beach as a - - - - - - - - - - - - - - 11. 12. Code Enfo rcem ent. Do you think the level of code enfo rcem ent in your neighborhood is ... _(1) Too much/too restrictive (2) About right (3) Too little/not restrictive enough (9) Don't know P lease rate the availability of parking in M iam i Beach by using a scale of 1 to 3, w here 3 is "too m u ch" and 1 "too little." 13. Com m unication. W hich sources do you utilize to obtain information about City govern m ent, initiatives, and events? [Check all that apply.] (01)MB Magazine (02) MBTV (City's TV government channel) (03)X (formerly Twitter) (04) Facebook (05) City website (miamibeachfl.gov) _(06) City e-mail news _(07) Nextdoor app (08) Forums'Workshops/Meetings (09) Miami Beach Gov App (10) Ot her news media: _ (11) Via HOA's or other civic groups: _ (12) Police Department's social media platforms (13) Text message alerts 14. 15 . W h ich TH R E E of the com m unication channels listed above do you prefer? [Write-in your answers below using the numbers from the list in Question 13.J 1st: 2nd: 3rd: Custom er Serv ice. D uring the last 12 m onths, how m any times have you personally contacted (either by phone, in-person, or electronically) the City of M iam i Beach govern m ent w ith a qu estion, serv ice request or com plaint? ti me s [If more than "O" times, answer Question 15a-b.J 15a. W hat depart m ent did you contact m ost recently? _ ©2024 ETC Institute Page 3 1 5 b . W h a t w a s t h e re a s o n fo r y o u r m o s t re c e n t c o n ta c t? (1)Pay a bill (5) Attend a program/event (2) Visit an elected official (6) File a complaint (3) Research an issue (7)Other. _ (4) Pull a building permiUplan review (8) Don't remember 15c. Please rate your agreement with the following statements using a scale of 1 to 5, where 5 means "Strongly Agree" and 1 means "Strongly Disagree," based on your most recent interaction with City employees. 1. The City of Miami Beach government is open and interested in hearing 5 4 3 2 9 the concerns or issues of residents OU 5 4 3 2 1 9 3. Cit em 5 4 3 2 1 9 4. Cit em 5 4 3 2 1 9 5. During my most recent contact with the City, my request was 5 4 3 2 1 9 recessed in a timel manner 16. If you needed to contact the City, which of the following methods would you likely use first? (1)Phone _(5) Social media (2) Send e-mail (6) Visit City Hall or a department office (3) Contact the Mayor or a (7)City Website (https://www.miamibeachfl.gov/) commissioner (8) Other: _ (4) Attend a community meeting (9) Don't know 17. Which of the following best describes the way that tourism affects the quality of life for residents? [Check all that apply.] (01) Adds to the quality of life (02) Neither adds nor detracts from your quality of life (03) Detracts from the quality of life (04) Expanded shopping options _(05) Crowded restaurants (06) Expanded restaurant options 18. Think for a moment about whether you would recommend the City of Miami Beach to family and friends as a place to live. Would you ... (1) Definitely recommend (3) Probably not recommend (9) Don't know (2) Probably recommend (4) Definitely not recommend (07) Increased cultural opportunities (08) Traffic congestion (09) Brings revenues to the City (10) Don't know (11) Other. _ I Demographics 19. Are you of Hispanic origin? _(1) Yes (2)No 20. Which of the following best describes your race? [Check all that apply.] (01) Asian or Asian Indian (02) Black or African American (03) American Indian or Alaska Native (04) White (05) Hispanic, Spanish, or Latino/a/x (06) Korean (07) Chinese 21. In what type of residence do you live? (1) Single family home (3) Multi-family complex _(2) Townhome/Condominium _(4) Other: _ (08) Middle Eastern or North African (09) Native Hawaiian or other Pacific Islander _(10) Slavic/Eastern European (77) Unknown/Don't know _(88) Prefer not to say (99) Other. _ 22. Do you own or rent your current residence? (1)0wn (2) Rent ©2024 ETC Institute Page 4 2 3 . A p p ro x im a te ly h o w m a n y y e a rs h a v e y o u liv e d in th e C ity o f M ia m i B e a c h ? years 24. What is your age? years 25. What is the combined annual income of all members of your household from all sources before taxes? (1) Under $35,000 (2) $35,000 to $74,999 (3) $75,000 to $99,999 (4) $100,000 to $149,999 (5) $150,000 or more 26. Do you have children in public, charter, or private schools (grades preK-12)? (1)Yes [AnswerQ26a-b.J (2)No 26a. Which best describes the type of school your children attend? (1) Public Miami Beach (2) Charter Miami Beach (3) Private Miami Beach 26b. What level of public school does your child/children attend? [Check all that apply.] (1) Elementary _(2) Middle school (3) High school (9) Don't know 27. Are you a full- or part-time resident of Miami Beach? (1)Full-time [Go to Q2787.] (2) Part-time [Answer Q27a.] 27a. On average, how many months per year do you live in Miami Beach? months 28. Your gender: (1) Male (2) Female (3) Genderqueer/Non-binary (4) Trans Female (5) Trans Male (6) Prefer to self-describe: _ OPTIONAL: If you would be willing to participate in future surveys or focus groups sponsored by the City of Miami Beach, please provide your contact information below. Name: Phone: Email: This concludes the survey. Thank you for your time! Please return your completed survey in the enclosed postage-paid envelope addressed to: ETC Institute, 725 W. Frontier Circle, Olathe, KS 66061 Your responses will remain completely confidential. The information printed to the right will ONLY be used to help identify which areas of the City are having problems with City services. If your address is not correct, please provide the correct information. Thank you. ©2024 ETC Institute Page 5 M IAM I BEACH RED ONLY THIS VERSION; BLACK BOTH VERSIONS 2024 Business Survey (VERSION 1) Please take a few minutes to complete this important survey. Your input will help the City of Miami Beach serve the needs of businesses better. When you are finished, please return your completed survey in the postage-paid envelope provided. You may also complete the survey online at MBBusinessSurvey.org or by scanning the QR code to the right. Thank you! @ sAN ME 1. Satisfaction with City Services. City services provided by the City of Miami Beach are listed below. Please rate each service by circling the number to the right that corresponds to your rating. Excellent Good Fair Poor Don't Know nli ss f streets near our business 02. Cleanliness of canals/waterwa s 03. Condition of sidewalks few or no cracks 04. Condition of streets 05. Street Ii htin 06. Miami Beach trolle s stem 07. Miami-Dade Count 's bus service 10. Lan ht of wa of Cit streets/ ublic areas 11. Ove 13. Police services 14. Erner enc medical services 15. Fire services 16. Ocean res atrol services 17. Cit 's eme aredness efforts 18. Efforts to address homelessness 19. Efforts to mana e stormwater draina e and floodin 20. Reliabilit of otable drinkin water 3 2 9 3 2 9 3 2 9 3 2 9 3 2 9 4 3 2 1 9 4 3 2 1 9 4 3 2 1 9 4 3 2 1 9 4 3 2 1 9 4 3 2 1 9 4 3 2 1 9 4 3 2 1 9 4 3 2 9 4 3 2 9 4 3 2 9 4 3 2 9 4 3 2 9 4 3 2 9 4 3 2 9 4 3 2 9 4 3 2 9 4 3 2 9 2. Which FIVE of the City services listed above do you think are most important for the City to provide? [Write in your answers below using the numbers from the list in Question 1.J 1st: 2nd: 3rd: 4th: 5th: 3. During the past 12 months, how many times has your establishment been inspected? (e.g., for site plans, license, solicitation, signage, sanitation, property maintenance, zoning, noise.) times [If you have not been inspected, skip to Question 4.J 3a. How satisfied are you with the consistency and fairness of City inspections? (1)Very satisfied (3) Neutral _(5) Very dissatisfied (2) Satisfied _(4) Dissatisfied (9) Don't know ©2024 ETC Institute Page 1 4. Culture. Please rate your agreement with the following statements using a scale of 1 to 5, where 5 m eans "Strongly Agree" and 1 means "Strongly Disagree." 1. Museum exhibits and cultural organizations provide enough 5 4 3 2 9 diverse art and cultural activities 2. Cultural activities (such as art shows, film festivals, musicals, and 5 4 3 2 9 live erformances contribute to the success of m business 3. Cultural activities (such as movies in the park, music in the park, 5 4 3 2 9 etc. are famil friend! and a e a ro riate 4. Miami Beach free or City sponsored art and cultural activities 5 4 3 2 9 contribute to the success of m business Major events (such as boaUhome/auto shows, 4th of July 5. celebrations, expositions, food and wine festivals, etc.) help my 5 4 3 2 9 business succeed 5. Feeling of Safety. Please rate how safe you and your employees feel in the following areas of Miami Beach using a scale of 1 to 5, where 5 means "Very Safe" and 1 means "Very Unsafe." In and around our lace of business durin the da ime 2. In e of business du 5 4 2 9 6. 7. Street Lighting. Do you think the amount of street lighting near your business is ... _{1) Too much/too bright (2)About right _(3) Too little/too dark (9)Don't know Perceptions of the City. Please rate your satisfaction with each of the following using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied." How satisfied are you with ... ~ Satisfied eurat pssastea .a. o't Know 3 02. Qualit 3 03. Overa 5 4 3 2 1 9 04. Lead 's elected officials 5 4 3 2 1 9 05. Cit 5 4 3 2 1 9 06. Cit 5 4 3 2 1 9 07. Cit 5 4 3 2 1 9 08. Cit revent crime 5 4 3 2 1 9 09. Value ou receive for the Cit taxes our business a s 5 4 3 2 1 9 10. Cit efforts to be a " reen" or sustainable cit 5 4 3 2 1 9 11. Cit efforts to reduce risk from rainfall and sea-level rise 5 4 3 2 9 12. Cit 5 4 3 2 9 13. Cit re ulation of commercial develo ment 5 4 3 2 9 14. Qualit of ublic schools 5 4 3 2 9 15. Qualit and availabilit of skilled em lo ees 5 4 3 2 9 16. Qualit 5 4 3 2 9 17. Qualit and invento of housin o ortunities 5 4 3 2 9 18. Cit efforts to connect businesses with Cit resources 5 4 3 2 9 Overall ima e of the Cit 8. How willing would you be to pay more taxes to fund maintenance of assets such as buildings, roads, streets, sidewalks, and vehicles? _{1) Very willing _{2) Willing (3) Neutral (4) Not Willing (5) Not at all willing (9) Don't know ©2024 ETC Institute Page 2 9 . C o d e E n f o r c e m e n t. D o y o u t h in k t h e le v e l o f c o d e a n d o r d in a n c e e n fo r c e m e n t e s ta b lis h e d b y th e C it y o f M ia m i B e a c h n e a r y o u r b u s in e s s is ... (1) Too much/too restrictive (3) Too little/not restrictive enough (2) About right (9) Don't know 10. Transportation and Mobility. Over the past 12 months, how would you rate the effectiveness of public transit for employee commuting? _(1) Excellent (2) G0od _(3) Fair _(4) Poor (9)Don't know 11. Which of the following has your business done to provide additional transit options for your employees? [Check all that apply.] __ ( 1) Provide free or subsidized parking spots 2) Provide public transit passes (3) Provide CitiBike passes (4) Coordinate carpool(s) (5) Ot her. _ (6) None at this time 12. Which ONE of the following best describes the availability of public and private parking for your customers and employees. [Check only ONE.] __ ( 1) There are almost always parking spaces nearby (2) There are often parking spaces nearby __ (3) There are seldom parking spaces nearby 12a. Do you know where your employees typically park? (1) I provide parking for my employees _(2) I do not provide parking and do not know where they park _(3) I do not provide parking and know where they park, please provide approximate location or nearest cross Stre ets of where yOu employees (ypICally pafK. (4) There are almost never parking spaces nearby (9) Don't know 13. Customer Service. In the last 12 months, how many times have you personally contacted, either by phone, in-person, or electronically, the City of Miami Beach government with a question, service request, or complaint? ti m es [If more than "O" times, answer Question 13a-b.] 13a. What was the reason for your most recent contact? (1)Pay a bill (5) Attend a program/event _(2) Visit an elected official (6) File a complaint (3) Research an issue_(T) Other. (4) Pull a building permiUplan review (8) Don't remember 13b. Please rate your agreement with the following statements using a scale of 1 to 5, where 5 means "Strongly Agree" and 1 means "Strongly Disagree," based on your most recent interaction with City employees. 1. The City of Miami Beach government is open and interested in hearing 5 4 3 2 9 the concerns or issues of businesses 2. It is eas to contact someone at the Cit who can hel OU 5 4 3 2 1 9 3. Cit em 5 4 3 2 1 9 4. Cit em 5 4 3 2 1 9 5. During my most recent contact with the City, I found the process to be 5 4 3 2 1 9 user-friendl and eas to understand 6. During my most recent contact with the City, the requests made by my 5 4 3 2 1 9 business were recessed in a timel manner 7. During my most recent contact with the City, I was satisfied with the 5 4 3 2 9 experience I had ©2024 ETC Institute Page 3 14 . W h a t is th e p rim a ry re a s o n y o u r b u s in e s s o rig in a lly d e c id e d to lo c a te in M ia m i B e a c h ? 15 . C o m p a re d to a ll y o u k n o w o r h a v e h e a rd a b o u t o p e ra tin g a b u s in e s s in o th e r c itie s , h o w w o uld y o u ra te M ia m i B e a c h a s a p la c e to ru n a b u s in e s s ? (1) Better (2) About the same (3) Worse (9) Don't know 16. Compared to previous years, how would you currently rate the City of Miami Beach as a place to do business? (1) Gotten better (2) About the same (3) Gotten worse (9) Don't know 17. Think for a moment about whether you would recommend the City of Miami Beach to others as a place to run a business. Would you ... (1) Definitely recommend (3) Probably not recommend (9) Don't know (2) Probably recommend (4) Definitely not recommend I Demographics 18. Are you an owner or manager at your business? (1)Yes _(Z) lo [/hat is /Our role? I 19. 20. 21. 22. 23. 24. 25. How long has your business been in the City of Miami Beach? years Approximately how many full-time employees does your business currently have at the location where you received this survey? employees Approximately how many part-time employees does your business currently have at the location where you received this survey? employees On average, what is the annual gross sales/revenue of your business? 8 per year How many locations do you have within the City of Miami Beach? How many locations do you have outside the City of Miami Beach? locations locations 22. What type of business is your establishment? (01) Manufacturing _(07) Health care/medical/social services _(02) Finance/insurance (08) Transportation/warehousing (03) Administrative and support services (09) Professional, scientific/technical services (04) Wholesaler/distributor (10) Real estate, rentals, and leasing (05) Retail trade _(11) Other: _ (06) Accommodation and food services Your gender: (1)Male (2) Female (3) Genderqueer/Non-binary (4) Trans Female (5) Trans Male _(6) Prefer to self-describe. Optional: If you would be willing to participate in future surveys or focus groups sponsored by the City of Miami Beach, please provide you contact information below. Name: Email: Phone: This concludes the survey. Thank you for your time! Please return your completed survey in the enclosed return- reply envelope addressed to: ETC Institute, 725 W. Frontier Circle, Olathe, KS 66061 Your response will remain completely confidential. The address information on the sticker to the right will ONLY be used to help identify areas with special interests. Thank you. ©2024 ETC Institute Page 4 M IA M I BEACH I R E D O N L y TH IS V E R S IO N ; B LA C K B O T H V E R S IO N S 2024 Business Survey (VERSION 2) Please take a few minutes to complete this important survey. Your input will help the City of Miami Beach serve the needs of businesses better. When you are finished, please return your completed survey in the postage-paid envelope provided. You may also complete the survey online at MBBusinessSurvey.com or by scanning the QR code to the right. Thank you! @ sAN ME 1. S a tis fa c tio n w ith C ity S e rv ice s. C ity serv ic e s provid e d by the C ity of M iam i B each are listed belo w . P le a s e ra te e a ch se rv ic e b y circ lin g the n u m be r to the rig ht that corres p o nd s to yo ur rating . Excellent Good Fair Poor Don't Know DD a I I I I I I Cleanliness of streets near our business - - - - - - - 3 9 02. Cleanliness of canals/waterwa s 3 9 03. Condition of sidewalks few or no cracks 3 2 9 04. Condition of streets 3 2 9 05. Street Ii htin 3 2 9 06. Miami Beach trolle s stem 3 2 9 07. Miami-Dade Count 's bus service 4 3 2 9 08. A earance and maintenance of the Cit 's 4 3 2 9 09. Maintenance of arks 4 3 2 1 9 10. Landsca e maintenance in riuht of wa of Cit streets/ ublic areas 4 3 2 1 9 11. Overall uali of the beaches 4 3 2 1 9 4 3 2 1 9 13. Police services 4 3 2 1 9 14. Erner enc medical services 4 3 2 1 9 15. Fire services 4 3 2 1 9 16. Ocean res trol services 4 3 2 1 9 17. Cit 's emer aredness efforts 4 3 2 1 9 18. Efforts to address homelessness 4 3 2 1 9 19. Efforts to ma e and floodin 4 3 2 1 9 20. Reliab of 4 3 2 1 9 4 3 2 1 9 22. Qualit of customer service 4 3 2 1 9 23. Cit efforts to kee businesses informed 4 3 2 1 9 2 . 3. W h ic h F IV E o f th e C ity se rv ice s lis te d a bo v e do yo u thin k are m o st im p o rt a nt fo r the C ity to p ro v id e ? [Write in your answers below using the numbers from the list in Question 1.] 1st: 2nd: 3rd: 4th: 5th: D o y o u th in k th e M iam i B e a ch C o nv e ntio n C e nter co ntrib utes pos itiv e ly to the overall value of d o in g b u sin e s s in M iam i B e a ch? _{1) Yes (2) No (9) Don't know 3a. D u rin g th e m o n th o f M a rc h, w h at kind of pro g ram m ing w o uld co m p lem e nt the business co m m u n ity ? 4. D o y o u th in k th e le v e l and c ha rac te r of M ia m i B ea ch to uris m add s valu e to the business co m m u n ity ? (1)Yes (2)No _ (9) Don't know [Please explain. I 5 . F ire D e p a rt m en t. D uring th e p a s t 3 ye a rs ho w m any tim e s ha v e yo u co ntacte d or had any direct ex p e rie n c e w ith th e M ia m i B ea c h Fire D epa rt m e nt? ti me s [If you have not been inspected, skip to Question 6.J ©2022 ETC Institute Page 1 Sa. Please rate your agreement with the following statements using a scale of 1 to 5, where 5 means "Strongly Agree" and 1 means "Strongly Disagree" based on your experience interacting with the Fire Department over the past THREE years. ,'The professionalism of Fire Department staff conducting State fire code ins ections 5 4 3 2 9 2 The Fire Department is open and interested in hearing the concerns or issues of businesses 5 4 3 2 9 6. Sustainability and Resiliency. Please rate your agreement with the following statements using a scale of 1 to 5, where 5 means "Strongly Agree" and 1 means "Strongly Disagree." Sustainabilit and Resilienc are im ortant to m business 2. Tree ca 3 I have taken steps to reduce solid waste, including recycling and · reducin · lastic 4. I am informed about local clima issues 5 5 4 4 4 3 3 2 2 9 9 5 4 3 2 9 5 4 3 2 9 efficient 5 4 3 2 9 .I have taken ste ess more w fficient . M business has a continuit of o erations Ian in the event of a disaster 5 5 4 4 3 3 2 2 9 9 8. 7. Which of the following could the City do to improve your business sustainability practices? [Check all that apply.] (1) Provide an incentive program for the installation of energy efficiency and renewable energy upgrades 2) Provide financial incentives to assist businesses to build sustainable practices () Provide better information and guidance on sustainability and resiliency practices (4) Recognize businesses that build sustainability into their operations, including reducing energy consumption (5) Recognize businesses that reduce single-use plastics (6) Other. _ (9) Don't know How supportive are you of the City of Miami Beach spending tax dollars to address sea-level rise? (1)Very Supportive (3) Neutral _(5) Not at all Supportive (2) Supportive _(4) Not Supportive (9) Don't know 9. Communication. Which sources do you utilize to obtain information about City government, initiatives, and events? [Check all that apply.] (01)MB Magazine (02) MBTV (City's TV government channel) (03)X (formerly Twitter) (04) Facebook (05) City website (www.miamibeachfl.gov) (06) City e-mail news or newsletters _(07) Nextdoor app (08) Forums/Workshops/Meetings _(09) Miami Beach Gov app (10) Other news media: _ (11) HOA's or other civic groups: _ (12) Police Department's social media platforms (13) Text alerts 9a. Which THREE of the communication channels listed above do you prefer? [Write in your answers below using the numbers from the list in Question 9.J 1st: 2nd: 3rd: ©2022 ETC Institute Page2 10 . P e rc e p tio n s o f th e C ity . P le a s e ra te y o u r s a tis fa c tio n w ith e a c h o f th e fo ll o w in g u s in g a s c a le o f 1 to 5 , w h e re 5 m e a n s "V e ry S a tis fi e d " a n d 1 m e a n s "V e ry D is s a tis fi e d ." H o w satis fi e d are yo u w ith ... m Satisfied Neutral Dissatisfied Very Don't Know Dissatisfied 3 02. Qu 3 03. Ov 5 4 3 04. Le o I . Is 4 3 05. Cit 5 4 3 2 06. Cit 5 4 3 2 07. Cit 5 4 3 2 08. Cit revent crime 3 2 09. Value ou receive for the Cit taxes our business 5 4 3 2 9 10. Cit 5 4 3 2 9 11. Cit efforts to reduce risk from rainfall and sea-level rise 5 4 3 2 9 12. Cit 5 4 3 2 9 13. Cit re ulation of commercial develo ment 5 4 3 2 9 14. Qualit of ublic schools 5 4 3 2 9 15. Qualit and availabilit of skilled em lo ees 5 4 3 2 9 16. Qualit 5 4 3 2 9 17. Qualit and invento of housin o ortunities 5 4 3 2 9 18. Cit efforts to connect businesses with Cit resources 5 4 3 2 9 Overall ima e of the Cit 11. What are the THREE most significant challenges to the future growth and stability of your business? (01) Cost of leasing or purchasing retail/commercial space _{02) Cost of technology _{03) Employee benefits (e.g., Healthcare) _{04) Finding good employees (05) Lack of available capital _{06) Marketing/Promotion _{07) Transportation/Parking _{08) Taxes _{09) Other: _ (99) Don't know 12. Which THREE of the following items, if anything, have been a barrier to establishing or growing your business in Miami Beach? (1) Cost of leasing or purchasing retail/commercial space _{2) License application process _{3) Parking (4) Permitting _{5) Taxes _{6)Zoning _{7) Other: _ _{9) Don't know 13. If you could receive support in an area to help advance your business, which ONE of the items below would you choose? (1)Access to capital _{2) Access to research and development (e.g., industry and consumer data/trends) (3) Financial literacy and planning _{4) Marketing, branding, and social media _{5) Operations (e.g., recruitment/retention; strategic planning; mentoring) _{6) Business continuity and disaster preparedness _{7) Technology and training _{8) Other: _ (9) Don't know I Demographics 14. Are you an owner or manager at your business? _{1)Yes _{2) No [What is your role? ---., 15. How long has your business been in the City of Miami Beach? y ears ©2022 ETC Institute Page 3 16 . A p p ro x im a te ly h o w m a n y fu ll -tim e e m p lo y e e s d o e s y o u r b u s in e s s c u rre n tly h a v e at th e lo c atio n w h e re y o u re c e iv e d th is s u rv e y ? employees 17. Approximately how many part-time employees does your business currently have at the location where you received this survey? employees 18. 19. 20. On average, what is the annual gross sales/revenue of your business? How many locations do you have within the City of Miami Beach? How many locations do you have outside the City of Miami Beach? $ per year locations locations 21. What type of business is your establishment? (01) Manufacturing _(07) Health care/medical/social services (02) Finance/insurance _(08) Transportation/warehousing (03) Administrative and support services (09) Professional, scientific/technical services (04) Wholesaler/distributor (10) Real estate, rentals, and leasing (05) Retail trade (11)Other. _ (06) Accommodation and food services 22. Your gender: (1) Male (2) Female (3) Genderqueer/Non-binary (4) Trans Female (5) Trans Male (6) Prefer to self-describe: _ Optional: If you would be willing to participate in future surveys or focus groups sponsored by the City of Miami Beach, please provide you contact information below. Name: Email: Phone: This concludes the survey. Thank you for your time! Please return your completed survey in the enclosed return-reply envelope addressed to: ETC Institute, 725 W. Frontier Circle, Olathe, KS 66061 a Your response will remain completely confidential. The address information on the sticker to the right will ONLY be used to help identify areas with special interests. Thank you. ©2022 ETC Institute Page 4