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LTC 226-2024 2024 Community Satisfaction Survey Summary, Reports, and DashboardM IAMI BEACH OFFICE OF THE CITY MANAGER LTC# LETTER TO COMMISSION TO: FROM: DATE: SUBJECT: Honorable Mayor Steven Meiner and Members of the City Commission Rickelle Williams, Interim City Manager f u) June 5, 2024 2024 Community Satisfaction Survey Summary, Reports, and Dashboard I am pleased to share that the full 2024 Community Satisfaction Survey (Resident and Business Survey Reports) and interactive data dashboard are now available online. The summary results w e re pro v id e d at the M a y 15, 2 0 2 4 City Commission meeting and through Letter to Commission #19 0 -2 0 2 4 o n M a y 17, 20 2 4 . T he Community Satisfaction Survey and interactive data dashboard are available on the Office of Management and Budget website and can be accessed through the following link: https://www .miamibeachfl.gov/city-hall/city- manager/mission-vision-and-values/strategic- planning/community-survey/ Survey Background and Highlights The survey was conducted betw een the months of February and April 2024 via mail, phone, and online. Language options included English, Spanish, and Creole. A total of 1,300 surveys were completed by residents and a total of 610 surveys by businesses with +/- 2. 7% and+/- 3.9% margin of error respectively. The survey was led by ETC Institute, a market research consulting firm that has specialized in the design and administration of market research for governmental organizations since 1982. Selected though a competitive procurement process, ETC Institute is familiar with the City and has maintained consistency in survey methodology since 2016. Notable survey highlights are included below with further details included in the attachments. 1. Perceptions of the City's image and efforts to prevent crime have improved significantly 2. Satisfaction with City services has increased significantly 3. Residents and business leaders feel much safer than they did two-years ago 4. Ratings for customer service by City employees have increased significantly 5 . Miami Beach is setting the standard for the delivery of many City services C ity of M iam i B each, Flo rida 2024 Miami Beach Resident Survey Findings Report Submitted to Caty of Mami Be ach , Florida by. ETC institute p25 W.Fronter Lane, Olathe, KS 660 61 M ay 20 24 226-2024 Top opportunities for improvements include: 1. Efforts to address homelessness 2. Stormwater management 3. Cleanliness of streets & canals/waterways 4. Street and sidewalk improvements The results are an excellent opportunity to recognize the intentional efforts of the City Commission and Administration working together to strategically invest in resources for services that residents and businesses care about the most. The results are also an opportunity to recognize dedicated employees that deliver these services through leadership, strategic initiatives, and day-to-day operations. Opportunities for improvement are also an important insight to inform the FY 2025 budget process. Please contact me or Amy Knowles, Chief Resilience Officer, at amyknowles@m iamibeachfgoy for any additional information. Attachment A: Survey Summary Attachment B: Resident Report Attachment C: Business Report own #Sok- 2024 Resident & Business Surveys Findings PRESENTED BY ETC INSTITUTE MAY 15, 2024 1 ETC Institute is the Nation’s Leading Provider of Market Research for Local Governments For more than 35 years, our mission has been to help local governments gather and use survey data to help make better decisions 2 Agenda Purpose, Methodology, and Demographics 6 Things to Remember Other Findings Summary Questions 3 Purpose To objectively assess satisfaction with the delivery of City services among residents & business leaders To gather input from residents and business leaders to help City leaders set priorities for the community To track the City’s performance against itself and other communities over time 4 Methodology: Resident Survey Survey Description Similar to previous surveys conducted by ETC Institute. The last survey was conducted in 2022. Survey was conducted in English, Spanish and Creole. Method of Administration Administered by mail, phone and online. ETC Institute encouraged participation with texts, emails, and social media ads. Sample The sample was designed to ensure the results would be statistically valid for five subareas of the City (South Pointe, South Beach, the Condo Corridor, Midbeach, and Northbeach) Margin of Error 1,300 completed surveys were collected +/-2.7% at the 95% level of confidence 5 Good Representation by AGE 6 RESIDENT SURVEY 19.6% 20.2% 20.2% 19.7%20.3% 18-34 35-44 45-54 55-64 65+ What is your Age? by percentage of respondents (excluding not provided) Good Representation by RACE Distribution Is Similar to the Census 7 RESIDENT SURVEY Which Of The Following Best Describes Your Race? by percentage of respondents 0% 1% 2% 4% 34% 56% 0% 0% 2% 4% 35% 56% Native Hawaiian or other Pacific Islander American Indian or Alaska Native Asian or Asian Indian Black or African American White or Caucasian-Not Hispanic Hispanic, Spanish, or Latino/a/x 0%10%20%30%40%50%60% Census Sample Good Representation by YEARS OF RESIDENCY 8 RESIDENT SURVEY Approximately How Many Years Have You Lived In The City Of Miami Beach? by percentage of respondents (excluding not provided) 26% 19% 12% 12% 18% 14% 0-5 Years 6-10 Years 11-15 Years 16-20 Years 21-30 Years 31+ Years Good Representation by INCOME What Is Your Combined Annual Income of All Members Of Your Household From All Sources Before Taxes? by percentage of respondents 9 RESIDENT SURVEY 11% 22% 20% 16% 17% 16% Under $35K $35K to $74,999 $75K to $99,999 $100K to $149,999 $150K+Not provided Location of RESIDENT Survey Respondents Good representation of responses throughout the City. There were a total of 1,301 respondents. The number by area is provided below: •144 South Pointe •385 South Beach •250 Midbeach •206 Condo Corridor •315 North Beach Miami Beach 2024 Resident Survey Respondents 10 Survey Description Similar to previous surveys conducted by the City. The last survey was conducted in 2022. Method of Administration Administered by mail, phone and online. Survey was conducted in English, Spanish and Creole. Sample The sample was designed to ensure the results would be statistically representative of the City’s diverse business population. Margin of Error 610 completed surveys were collected +/-3.9% at the 95% level of confidence 11 Methodology: Business Survey Most of the Respondents Were the Owner or Senior Manager 12 99% 1% Yes No Are You an Owner or Manager At Your Business? by percentage of respondents (excluding not provided) There Was Good Representation by Years of Operation in Miami Beach 13 17% 19% 17% 24% 24% 0-2 years 3-5 years 6-10 years 11-20 years 21+ years How Long Has Your Business Been in the City Of Miami Beach? by percentage of respondents (excluding not provided) All Types of Businesses Were Represented in the Survey 14 20% 19% 16% 14% 9% 6% 4% 3% 2% 1% 7% Professional, scientific/technical services Retail trade Accommodation & food services Real estate, rentals, & leasing Health care/medical/social services Finance/insurance Administrative & support services Wholesaler/distributor Transportation/warehousing Manufacturing Other 0%20% What Type of Business Is Your Establishment? by percentage of respondents Miami Beach 2024 Business Survey Respondents 15DRAFT Location of BUSINESS Survey Respondents Good representation of responses throughout the City. There were a total of 610. respondents. The number by area is provided below: •317 South Beach/South Pointe •139 Midbeach •154 Condo Corridor/ North Beach Things to Remember 16 1.Perceptions of the City’s Image and Efforts to Prevent Crime Have Improved Significantly 2.Satisfaction with City Services Has Increased Significantly 3.Residents and Business Leaders Feel Much Safer than They Did 2 Years Ago 4.Ratings for Customer Service by City Employees Have Increased Significantly 5.Miami Beach is Setting the Standard for the Delivery of Many City Services 6.Top Opportunities for Improvement: •Efforts to address homelessness •Stormwater management •Cleanliness of streets & canals/waterways •Street and sidewalk improvements Perceptions of the City’s Image and Efforts to Prevent Crime Have Improved Significantly THINGS TO REMEMBER #1 17 RESIDENT SURVEY Resident Perceptions of the City Have Improved! 74% 70% 66% 65% 56% 48% 46% 44% 44% 43% 40% 67% 65% 51% 59% 60% 30% 43% 48% 36% 39% 36% 0%20%40%60%80%100% The City of Miami Beach as a place to live Quality of life Overall image of the City Overall quality of City services City efforts to prepare for disasters City efforts to prevent crime Leadership provided by the City's elected officials Quality of public schools Value you receive for the City taxes you pay City efforts to be a "green" or sustainable city 2024 2022 Biggest Increases •Efforts to Prevent Crime (+18%) •Image of the City (+15%) •Value for City Taxes and Fees (+8%) •Overall Satisfaction with City Services (+6%) Biggest Decreases •Quality of Public Schools (-4%) •Efforts to Prepare for Disasters (-4%) % of Resident Who Were Very Satisfied/Satisfied 18 4% or more since 2022 4% or more since 2022 City efforts to reduce risk from rainfall and sea level rise 68% 65% 64% 60% 51% 50% 48% 45% 44% 43% 43% 40% 38% 51% 47% 55% 51% 35% 32% 39% 38% 40% 46% 40% 28% 34% 0%20%40%60%80%100% Quality of life Overall image of the City City efforts to prepare for disasters Overall quality of City services City efforts to be a "green" or sustainable city City efforts to prevent crime Quality/types of businesses & industries Efforts to reduce risk from rainfall/sea-level rise Leadership by the City's elected officials Quality of public schools City efforts to prepare for the future Quality and availability of skilled employees Value you receive for City taxes 2024 2022 4% or more HIGHER than 2022 4% or more LOWER than 2022 BUSINESS SURVEY Business Perceptions of the City Have Also Improved! Biggest Increases •Efforts to Prevent Crime (+18%) •Image of the City (+18%) •Quality of Life (+17%) Significant Decreases •None % of Business Survey Respondents Who Were Very Satisfied/Satisfied 19 4% or more since 2022 4% or more since 2022 Satisfaction with City Services Has Increased Significantly THINGS TO REMEMBER #2 20 Satisfaction Increased Significantly in 14 of 29 Major Categories Assessed Only 2 Areas Decreased Significantly Resident Satisfaction with Major City Services Highest Rated Items (2024 vs 2022) RESIDENT SURVEY % Excellent/Good 21 93% 89% 87% 86% 85% 84% 84% 81% 76% 75% 72% 71% 71% 71% 95% 90% 90% 82% 83% 87% 79% 80% 79% 73% 65% 69% 62% 73% 0%20%40%60%80%100% Fire services Ocean rescue/lifeguard/beach patrol services Emergency medical services Quality of parks and recreation programs Maintenance of parks City's emergency/hurricane preparedness efforts Overall quality of the beaches Availability of green space near your home Garbage/trash collection Quality of Police services Availability of Police in your neighborhood Reliability of potable (drinking) water 2024 2022 4% or more since 2022 4% or more since 2022 Appearance/maintenance of the City’s public buildings Landscape maintenance of rights of way along City streets/public areas 4% or more since 2022 4% or more since 2022 Biggest Increases •Efforts to address homelessness (+14%) •Cleanliness of streets in business/commercial areas (+9%) •Quality of customer service (+9%) •Availability of police in your neighborhood (+9%) •Condition of streets (+9%) •Quality of public engagement efforts (+8%) •Cleanliness of canals/ waterways (+7%) •Quality of police services (+7%) Biggest Decreases •MD County Bus Service (-7%) •MB Trolley Service (-7%) RESIDENT SURVEY % Excellent/Good 22 Resident Satisfaction with Major City Services Lowest Rated Items (2024 vs 2022) 66% 66% 65% 64% 63% 63% 56% 52% 47% 43% 42% 42% 42% 34% 58% 66% 72% 60% 54% 60% 47% 43% 54% 37% 38% 38% 35% 20% 0%20%40%60%80%100% Quality of public engagement efforts Reliability of sewer (wastewater) services Miami Beach trolley system Cleanliness of streets in your neighborhood Quality of customer service Street lighting Condition of streets Miami Dade County's bus service Availability of recycling in public places Condition of sidewalks (few or no cracks) Efforts to manage stormwater drainage/flooding Cleanliness of canals/waterways Efforts to address homelessness 2024 2022 Cleanliness of streets in business/commercial areas Satisfaction Increased Significantly in 15 of 23 Major Categories Assessed Only 2 Areas Decreased Significantly 4% or more since 2022 4% or more since 2022 Business Satisfaction with Major City Services Highest Rated Items (2024 vs 2022) BUSINESS SURVEY % Excellent/Good 23 87% 85% 84% 83% 82% 80% 77% 77% 74% 73% 71% 67% 87% 90% 87% 79% 76% 74% 62% 67% 62% 65% 65% 71% 0%20%40%60%80%100% Emergency medical services Fire services Ocean rescue/lifeguard/beach patrol Emergency/hurricane preparedness Maintenance of parks Overall quality of the beaches Police services Maintenance of public buildings Garbage/trash collection Maintenance in right-of-way Reliability of potable (drinking) water Miami Beach trolley system 2024 2022 Biggest Increases •Efforts to Address Homelessness (+16%) •Police Services (+15%) •Cleanliness of Streets (+12%) •Garbage/trash collection (+12%) •Cleanliness of Canals/ Waterways (+12%) •Efforts to manage stormwater (+11%) 4% or more since 2022 4% or more since 2022 Biggest Decreases •Fire services (-5%) •MB Trolley Service (-4%) BUSINESS SURVEY % Excellent/Good 24 Business Satisfaction with Major City Services Lowest Rated Items (2024 vs 2022) 66% 65% 62% 62% 58% 56% 55% 54% 54% 47% 39% 68% 53% 65% 54% 50% 44% 48% 53% 43% 50% 23% 0%20%40%60%80%100% Street lighting Cleanliness of streets near your business Reliability of sewer (wastewater) services City efforts to keep businesses informed Quality of customer service Cleanliness of canals/waterways Condition of streets Miami-Dade County's bus service Efforts to manage stormwater drainage/flooding Condition of sidewalks (few or no cracks) Efforts to address homelessness 2024 2022 Residents and Business Leaders Feel Much Safer than They Did 2 Years Ago THINGS TO REMEMBER #3 25 Ratings for Safety Improved in All Areas 26 88% 74% 61% 54% 53% 52% 84% 66% 58% 40% 37% 38% 0%20%40%60%80%100% In your neighborhood during the day In City parks that currently have Park Rangers In your neighborhood during at night During special events In entertainment areas In commercial areas during the evening/night 2024 2022 How Safe Residents Feel RESIDENT SURVEY Biggest Increases •In Entertainment Areas (+16%) •In Commercial Areas During Evening/Night (+14%) •During Special Events (+14%) Biggest Decreases •NONE % Very Safe/Safe 4% or more since 2022 4% or more since 2022 RESIDENT SURVEY Items rated 2022 Total 2024 Wave 1 (Feb 15-Mar 13) N=741 2024 Wave 2 (Apr 10-30) N=559 2024 Total % who felt very safe or safe during special events 40%46%64%54% % who felt safe or very in entertainment areas 37%45%64%53% % who felt safe in commercial areas during the evening/at night 38%46%61%52% % who rated the overall quality of police services as excellent or good 65%69%75%72% Impact of Spring Break Initiatives on Public Safety/Police Ratings +18% +19% +15% +6% 27 4% or More than 2019 4% or More han 2019 28 How Safe Business Leaders FeelBUSINESS SURVEY Biggest Increases •During Special Events (+21%) •In and Around Your Business at Night(+18%) Biggest Decreases •NONE % Very Safe/Safe 4% or more since 2022 4% or more since 2022 78% 60% 59% 71% 42% 39% 0%20%40%60%80%100% In and around your place of business during the daytime In and around your place of business during the evening/night During special events 2024 2022 Ratings for Safety Improved in All Areas BUSINESS SURVEY Items rated 2022 Total 2024 Wave 1 (Feb 15-Mar 13) N=293 2024 Wave 2 (Apr 10-30) N=317 2024 Total % who felt very safe or safe in and around their place of business during the daytime 71%76%79%78% % who felt safe or very in and around your place of business during the evening/night 42%58%62%60% % who felt safe during special events 38%54%64%59% % who rated the overall quality of police services as excellent or good 62%72%82%77% Impact of Spring Break Initiatives on Public Safety/Police Ratings +3% +4% +9% +10% 29 Ratings for Customer Service By City Employees Have Increased Significantly THINGS TO REMEMBER #4 30 Resident Ratings for Customer Service Improved in All Areas RESIDENT SURVEY Biggest Increases •How easy it is to contact someone at the city (+14%) •Ratings of the City’s Efforts to Listen to Resident Concerns (+10%) Biggest Decreases •NONE % Strongly Agree/Agree 59% 54% 69% 57% 60% 49% 40% 65% 52% 55% 0%20%40%60%80%100% The City of Miami Beach government is open and interested in hearing the concerns or issues of residents It is easy to contact someone at the City who can help you City employees are courteous and professional City employees possess the proper knowledge During my most recent contact with the City, my request was processed in a timely manner 2024 2022 Level Of Agreement With Customer Service 31 4% or more since 2022 4% or more since 2022 >4% HIGHER than 2019 >4% LOWER than 2019 Resident Ratings for Customer Service Improved Most Areas BUSINESS SURVEY Biggest Increases •City employees possess proper knowledge (+18%) •City is open/interested in hearing concerns/issues of businesses (+8%) •I was satisfied with my experience (+8%) Biggest Decreases •NONE % Strongly Agree/Agree Level of Agreement With Customer Service 67% 63% 52% 49% 48% 45% 39% 60% 45% 44% 45% 40% 46% 34% 0%20%40%60%80%100% City employees are courteous and professional City employees possess the proper knowledge During my most recent contact with the City, I was satisfied with the experience I had During my most recent contact with the City, the requests made by my business were processed in a timely manner The City of Miami Beach government is open and interested in hearing the concerns or issues of businesses During my most recent contact with the City, I found the process to be user-friendly and easy to understand It is easy to contact someone at the City who can help you 2024 2022 4% or more HIGHER than 2022 4% or more LOWER than 2022 32 4% or more since 2022 4% or more since 2022 Miami Beach is Setting the Standard for the Delivery of Many City Services THINGS TO REMEMBER #5 33 >4% HIGHER than National >4% LOWER than National 34 Perceptions of the City Miami Beach Resident vs Florida Average vs National Average >4% HIGHER than National >4% LOWER than National 35 Satisfaction with Major City Services Miami Beach Resident vs Florida Average vs National Average >4% HIGHER than National >4% LOWER than National 36 Satisfaction with Major City Services (continued) Miami Beach Resident vs Florida Average vs National Average >4% HIGHER than National >4% LOWER than National 37 Parks and Recreation Miami Beach Resident vs Florida Average vs National Average >4% HIGHER than National >4% LOWER than National 38 Cleanliness of the City Miami Beach Resident vs Florida Average vs National Average >4% HIGHER than National >4% LOWER than National 39 Percentage of Residents Who Feel Very Safe/Safe Miami Beach Resident vs Florida Average vs National Average There Are Opportunities for Improvement THINGS TO REMEMBER #5 40 41 Among 29 major categories of city services that were assessed, the top 6 opportunities for improvement to enhance overall satisfaction with City services are listed above. Cleanliness-Related Should Continue Be Considered as Lower-Cost Opportunities. Stormwater Drainage and Sidewalk Ratings Are Below the National Average 42 Importance-Satisfaction Ratings Category of Service Most Important % Most Important Rank Satisfaction %Satisfaction Rank Importance- Satisfaction Rating I-S Rating Rank High Priority (I-S = 0.10-0.20) Efforts to address homelessness 28.8%3 33.8%28 0.1907 1 Efforts to manage stormwater drainage and flooding 26.9%4 42.3%26 0.1552 2 Cleanliness of streets in your neighborhood 41.8%1 64.3%18 0.1492 3 Cleanliness of canals/waterways 21.3%8 42.1%27 0.1233 4 Condition of sidewalks (few or no cracks)21.0%9 42.3%25 0.1212 5 Condition of streets 23.3%6 51.7%22 0.1125 6 Summary Things to Remember 43 1.Perceptions of the City’s Image and Efforts to Prevent Crime Have Improved Significantly 2.Satisfaction with City Services Has Increased Significantly 3.Residents and Business Leaders Feel Much Safer than They Did 2 Years Ago 4.Ratings for Customer Service by City Employees Have Increased Significantly 5.Miami Beach is Setting the Standard for the Delivery of Many City Services 6.Top Opportunities for Improvement: •Efforts to address homelessness •Stormwater management •Cleanliness of streets & canals/waterways •Street and sidewalk improvements Questions? THANK YOU! City of Miami Beach, Florida 2024 Miami Beach Resident Survey Findings Report Submitted to City of Miami Beach, Florida by: ETC Institute 725 W. Frontier Lane, Olathe, KS 66061 May 2024 Contents Executive Summary ........................................................... i Section 1: Charts and Graphs ............................................ 1 Section 2: Trend Analysis ................................................ 55 Section 3: Benchmarking Analysis ................................... 78 Section 4: Importance-Satisfaction Analysis .................... 87 Section 5: Survey Instrument .......................................... 93 i Executive Summary ETC Institute (2024) Page i 2024 Miami Beach Resident Survey Executive Summary Purpose and Methodology ETC Institute administered a resident survey for the City of Miami Beach during the early months of 2024. The purpose of this survey was to gather input from residents to help in the City’s efforts to create a resident friendly city. Information compiled from the results will be used by City leaders in making data driven decisions that will greatly impact priorities for the community’s future. The survey, cover letter, and postage paid return envelope were mailed to a random sample of households in the City of Miami Beach. The cover letter explained the purpose of the survey and encouraged residents to either return their survey by mail or complete the survey online. ETC Institute followed-up with residents who received the mailed survey and promoted awareness of the survey using social media ads on Facebook and Instagram to encourage participation. All respondents who completed the survey online were required to provide their home address before submitting their responses. ETC Institute then matched the address provided by respondents who completed the survey with the addresses that were selected for the sample to ensure the participant is part of the sample. If a respondent did not provide an address or the address was not part of the sample, it was held separate from the random sample. The goal for the random sample was to attain 1,200 completed surveys from residents of Miami Beach. This goal was exceeded with 1,300 completed surveys received. The results for the random sample of 1,300 residents have a 95% level of confidence with a precision of at least +/- 2.81%. ETC Institute collected surveys from each area of the City with 206 completes from the Condo Corridor, 250 from Mid Beach, 315 from North Beach, 385 from South Beach, and 144 from South Pointe. Interpretation of “Don’t Know” Responses. The percentage of persons who gave “don’t know” responses is important because it often reflects the level of utilization of City services. For graphing purposes, the percentage of “don’t know” responses has been excluded to facilitate valid comparisons to the benchmarking data from other communities. This report contains: •A summary of the methodology for administering the survey and major findings •Charts showing the overall results. •Trend analysis comparing this year’s results to previous results. •Benchmarking data that show how Miami Beach compares to other communities. •Importance-Satisfaction analysis •A copy of the survey instrument Major survey findings are on the following pages. ETC Institute (2024) Page ii 2024 Miami Beach Resident Survey Executive Summary Major Survey Findings Major City Services When asked to rate their satisfaction with major City services, residents of Miami Beach indicated three tiers of ratings. Notably, 21 of the services evaluated received a combined score of over 50% for excellent or good ratings. The three tiers are below: Top Tier Middle Tier Bottom Tier Fire services 93% Appearance and maintenance of the City's public buildings 76% Cleanliness of streets in business/commercial areas 56% Ocean rescue/lifeguard/beach patrol services 89% Garbage/trash collection 75% Condition of streets 52% Emergency medical services 87% Quality of Police services 72% Miami Dade County's bus service 47% Quality of parks and recreation programs 86% Landscape maintenance of rights of way along City streets/public areas 71% Availability of recycling in public places 43% Maintenance of parks 85% Availability of Police in your neighborhood 71% Efforts to manage stormwater drainage and flooding 42% City's emergency/hurricane preparedness efforts 84% Reliability of potable (drinking) water 71% Condition of sidewalks (few or no cracks) 42% Overall quality of the beaches 84% Quality of public engagement efforts 66% Cleanliness of canals/waterways 42% Availability of green space near your home 81% Reliability of sewer (wastewater) services 66% Efforts to address homelessness 34% Miami Beach trolley system 65% Cleanliness of alleyways 30% Cleanliness of streets in your neighborhood 64% Quality of customer service 63% Street lighting 63% When asked which major City services were most important for the City to provide, residents indicated the top five most important were: 1. Cleanliness of streets in your neighborhood 2. Quality of police services 3. Efforts to address homelessness 4. Efforts to manage stormwater drainage and flooding 5. Overall quality of the beaches Perceptions of the City of Miami Beach A significant majority of residents, totaling 74%, expressed satisfaction (comprising both "very satisfied" and "satisfied" responses) with Miami Beach as a place to live. Additionally, 70% indicated satisfaction with the quality of life in the city, while 66% conveyed satisfaction with its overall image. The lowest rated perceptions of the City of Miami Beach were the City’s efforts to prepare for the future (34%), City regulation of residential development (26%), and City regulation of commercial development (25%). ETC Institute (2024) Page iii 2024 Miami Beach Resident Survey Executive Summary Capital Improvement Projects Residents of Miami Beach were asked which of six capital improvement projects are the most important for them. The top three selected by residents are below: 1. Stormwater and drainage improvements 2. More walking and biking-friendly streets, greenways, and paths 3. Water and sewer system improvements Communication Sources The top three sources that residents of Miami Beach currently use to obtain information about City government issues and events are MB magazine (66%), City website (52%), and City email news (45%). When asked which sources they would prefer to use to get information the top three were City email news (47%), MB Magazine (45%), and City website and text message alerts (40%). This shows an alignment between the City and residents regarding preferred channels for public information. When contacting the City residents are most likely to use a phone, followed by sending an email and City website. The number one reason for contacting the City is to file a complaint. Addintional Findings • 78% of residents would definitely or probably recommend the City of Miami Beach as a place to live to family and friends. • 82% of residents are supportive (combination of very supportive or supportive responses) of the City of Miami Beach spending tax dollars to address sea-level rise. • 58% of residents are supportive (combination of very supportive or supportive responses) of the City of Miami Beach moving from traditional firework displays to environmentally sustainable drone displays. • The primary mode of transportation for trips within Miami Beach is by car. This is followed by walking and biking. • 53% of residents indicated that someone in their household regularly rides a bike. • When asked about the way tourism affects the quality of life in Miami Beach, the top three ways were traffic congestion (70%), bringing revenue to the City (63%), and increased cultural opportunities (37%). ETC Institute (2024) Page iv 2024 Miami Beach Resident Survey Executive Summary Opportunities for Improvement Recommended Priorities for the Next Two Years In order to help the City of Miami Beach identify investment priorities for the next two years, ETC Institute conducted an Importance-Satisfaction (I-S) analysis. This analysis examined the importance that residents placed on each City service and the level of satisfaction with each service. By identifying services of high importance and low satisfaction, the analysis identified which services will have the most impact on overall satisfaction with services over the next two years. If the City wants to improve its overall satisfaction rating, it should prioritize investments in services with the highest Importance Satisfaction (I-S) ratings. Details regarding the methodology for the analysis are provided in Section 4 of this report. Based on the results of the Importance-Satisfaction (I-S) Analysis, ETC Institute recommends the following services for high prioritization. Major City Services High Priority / Increase Emphasis • Efforts to address homelessness • Efforts to manage stormwater drainage and flooding • Cleanliness of streets in your neighborhood • Cleanliness of canals/waterways • Condition of sidewalks (few or no cracks) • Condition of streets 1 Charts and Graphs 2024 Miami Beach Resident Survey: Findings Report ETC Institute (2024)1 Miami Beach Resident Survey Charts and Graph's The following shows the charts and graphs for the 2024 Miami Beach Resident Survey. 2 Q1. Satisfaction With City Services: Top 14 by percentage of respondents (excluding don’t know) 54% 49% 46% 45% 43% 40% 38% 38% 34% 33% 31% 30% 26% 26% 39% 40% 41% 36% 43% 46% 45% 46% 38% 39% 40% 45% 39% 46% 6% 10% 11% 14% 13% 12% 14% 14% 21% 19% 20% 19% 25% 23% 1% 2% 2% 5% 2% 2% 2% 2% 8% 9% 9% 7% 10% 5% 0%20%40%60%80%100% Excellent (4)Good (3)Fair (2)Poor (1) Fire services Ocean rescue/lifeguard/beach patrol services Emergency medical services Quality of parks and recreation programs Maintenance of parks City's emergency/hurricane preparedness efforts Overall quality of the beaches Availability of green space near your home Appearance and maintenance of the City's public buildings Garbage/trash collection Quality of Police services Landscape maintenance of rights of way along City streets/public areas Availability of Police in your neighborhood Reliability of potable (drinking) water 2024 Miami Beach Resident Survey: Findings Report ETC Institute (2024)3 Q1. Satisfaction With City Services: Bottom 15 by percentage of respondents (excluding don’t know) 24% 23% 23% 23% 23% 21% 18% 14% 14% 14% 12% 12% 11% 11% 6% 39% 42% 41% 53% 43% 43% 39% 33% 29% 29% 40% 31% 31% 23% 24% 28% 23% 24% 20% 27% 26% 32% 27% 33% 32% 33% 37% 36% 31% 38% 9% 12% 12% 4% 7% 10% 12% 26% 25% 26% 15% 21% 22% 35% 32% 0%20%40%60%80%100% Quality of customer service Miami Beach trolley system Cleanliness of streets in your neighborhood Appearance and maintenance of the City's public buildings Quality of public engagement efforts Street lighting Cleanliness of streets in business/commercial areas Miami Dade County's bus service Availability of recycling in public places Efforts to manage stormwater drainage and flooding Condition of streets Condition of sidewalks (few or no cracks) Cleanliness of canals/waterways Efforts to address homelessness Cleanliness of alleyways Excellent (4)Good (3)Fair (2)Poor (1) 2024 Miami Beach Resident Survey: Findings Report ETC Institute (2024)4 Q2. City Services That Are Most Important For The City To Provide: Top 14 by percentage of respondents who selected the item as one of their top five choices 0%20%40%60%80%100% 42% 29% 25% 23% 23% 21% 17% 33% 17% 20% 27% 18% 17% 21% Cleanliness of streets in your neighborhood Quality of Police services Efforts to address homelessness Efforts to manage stormwater drainage and flooding Overall quality of the beaches Condition of streets Availability of Police in your neighborhood Cleanliness of canals/waterways Condition of sidewalks (few or no cracks) Cleanliness of streets in business/commercial areas Street lighting Emergency medical services Maintenance of parks Reliability of potable (drinking) water 1st Choice 2nd Choice 3rd Choice 4th Choice 5th Choice 2024 Miami Beach Resident Survey: Findings Report ETC Institute (2024)5 Q2. City Services That Are Most Important For The City To Provide: Bottom 15 by percentage of respondents who selected the item as one of their top five choices 0%20%40%60%80%100% 15% 12% 10% 4% 9% 7% 4% 12% 2% 6% 11% 6% 5% 7% 6% Garbage/trash collection Fire services Miami Dade County's bus service Miami Beach trolley system Reliability of sewer (wastewater) services City's emergency/hurricane preparedness efforts Availability of green space near your home Landscape maintenance of rights of way along City streets/public areas Quality of parks and recreation programs Quality of customer service Cleanliness of alleyways Availability of recycling in public places Quality of public engagement efforts Ocean rescue/lifeguard/beach patrol services Appearance and maintenance of the City's public buildings 1st Choice 2nd Choice 3rd Choice 4th Choice 5th Choice 2024 Miami Beach Resident Survey: Findings Report ETC Institute (2024)6 Q3. Satisfaction With Cleanliness Of The City by percentage of respondents (excluding don’t know) 30% 20% 13% 10% 48% 47% 29% 33% 19% 26% 29% 35% 3% 7% 28% 22% 0%20%40%60%80%100% Cleanliness of the beaches Cleanliness and maintenance of public garages Enforcement of codes related to the clean -up of litter and debris on private property Cleanliness and maintenance of public restrooms Excellent (4)Good (3)Fair (2)Poor (1) V2 - Only 2024 Miami Beach Resident Survey: Findings Report ETC Institute (2024)7 Q3. How Frequently Do You Visit Places In Miami Beach by percentage of respondents (excluding don’t know) 41% 34% 31% 29% 26% 25% 25% 23% 22% 22% 17% 17% 9% 19% 9% 11% 12% 16% 15% 15% 22% 21% 16% 10% 10% 13% 14% 12% 10% 17% 17% 17% 16% 20% 21% 13% 10% 14% 18% 14% 13% 16% 15% 18% 19% 19% 17% 14% 16% 13% 17% 19% 12% 32% 32% 27% 23% 25% 26% 17% 23% 34% 49% 42% 42% 0%20%40%60%80%100% Alton Road between 6th-17th 71st Street Collins between 72nd-75th 41st Street Washington Avenue Collins Avenue (South of 23rd) South of Fifth Street Lincoln Road Sunset Harbor Ocean Drive Normandy Fountain Ocean Terrace Española Way More Than Once a Week (5)About Once Per Week (4)More Than Once a Month (3)Once Per Month (2)Less Than Once Per Month (1) V1 - Only 2024 Miami Beach Resident Survey: Findings Report ETC Institute (2024)8 Q3. How Frequently Do You Visit Facilities In Miami Beach by percentage of respondents (excluding don’t know) 8% 3% 3% 3% 2% 1% 4% 8% 3% 2% 1% 1% 12% 11% 5% 6% 2% 3% 23% 16% 14% 11% 15% 11% 53% 63% 76% 78% 80% 84% 0%20%40%60%80%100% Miami Beach Bandshell Miami Beach Botanical Garden The Miami Beach Convention Center The Bass Museum of Art The Colony Theater The Fillmore at the Jackie Gleason Theater More Than Once a Week (5)About Once Per Week (4)More Than Once a Month (3)Once Per Month (2)Less Than Once Per Month (1) V1 - Only 2024 Miami Beach Resident Survey: Findings Report ETC Institute (2024)9 Q4. Places Or Facilities That You Visit Most by percentage of respondents who selected the item as one of their top four choices 0%20%40%60%80%100% 56% 31% 29% 28% 28% 23% 2% 37% 2% 13% 31% 12% 11% 14% 26% 8% 8% 4% 1% Lincoln Road Alton Road between 6th-17th South of Fifth Street Ocean Drive Sunset Harbour 71st Street 41st Street Washington Avenue Collins between 72nd-75th Collins Avenue (South of 23rd) Miami Beach Bandshell Española Way Normandy Fountain Miami Beach Botanical Garden Ocean Terrace The Miami Beach Convention Center The Colony Theater The Bass Museum of Art The Fillmore at the Jackie Gleason Theater 1st Choice 2nd Choice 3rd Choice 4th Choice V1 - Only 2024 Miami Beach Resident Survey: Findings Report ETC Institute (2024)10 Q4. Satisfaction With Parks And Recreation by percentage of respondents (excluding don’t know) 42% 40% 37% 36% 35% 34% 28% 44% 48% 46% 45% 40% 48% 44% 13% 12% 16% 15% 20% 15% 20% 1% 1% 2% 4% 5% 4% 8% 0%20%40%60%80%100% Appearance of City recreational facilities (pools, tennis, and golf) Appearance of playgrounds Condition of City athletic fields Quality of City recreation programs Amount of City recreation programs Quality of City recreational facilities Amount of dog parks Excellent (4)Good (3)Fair (2)Poor (1) V2 - Only 2024 Miami Beach Resident Survey: Findings Report ETC Institute (2024)11 Q5. Perceptions Of The City by percentage of respondents (excluding don’t know) 32% 28% 18% 19% 18% 19% 13% 14% 13% 14% 11% 14% 11% 10% 10% 5% 6% 43% 42% 47% 47% 38% 34% 39% 34% 33% 30% 33% 29% 29% 25% 24% 21% 19% 15% 19% 21% 25% 30% 27% 33% 25% 32% 34% 30% 33% 30% 30% 33% 26% 28% 11% 12% 14% 9% 14% 19% 15% 27% 22% 22% 26% 23% 30% 35% 33% 48% 47% 0%20%40%60%80%100% The City of Miami Beach as a place to live Quality of life Overall image of the City Overall quality of City services City efforts to prepare for disasters The City of Miami Beach as a place to work Capital improvement projects that have recently been completed by the City of Miami Beach City efforts to prevent crime Leadership provided by the City's elected officials Quality of public schools Value you receive for the City taxes you pay City efforts to be a "green" or sustainable city City's effort to reduce flood risks from rainfall, storm surge and sea level rise City efforts to plan for growth City efforts to prepare for the future City regulation of residential development City regulation of commercial development Very Satisfied (5)Satisfied (4)Neutral (3)Dissatisfied / Very Dissatisfied (2/1) 2024 Miami Beach Resident Survey: Findings Report ETC Institute (2024)12 Q5. Level Of Agreement About Culture Statements by percentage of respondents (excluding don’t know) 53% 53% 43% 33% 38% 32% 32% 39% 40% 30% 9% 11% 15% 17% 14% 5% 4% 4% 9% 18% 0%20%40%60%80%100% Cultural activities (such as art shows, film festivals, musicals, and live performances) contribute to the quality of life in Miami Beach Miami Beach free or City sponsored art and cultural activities contribute to the quality of life in Miami Beach Cultural activities (such as movies in the park, music in the park, etc.) are family friendly and age appropriate Museum exhibits and cultural organizations provide enough diverse art and cultural activities Major events (such as boat/home/auto shows, 4th of July celebrations, expositions, wine and food festival, etc.) contribute to the quality of life in Miami Beach Strongly Agree (5)Agree (4)Neutral (3)Disagree / Strongly Disagree (2/1) V2 - Only 2024 Miami Beach Resident Survey: Findings Report ETC Institute (2024)13 Q6. Feelings Of Safety by percentage of respondents (excluding don’t know) 52% 37% 25% 20% 16% 19% 36% 37% 37% 33% 37% 33% 10% 19% 24% 30% 32% 31% 2% 8% 15% 17% 16% 17% 0%20%40%60%80%100% In your neighborhood during the day In City parks that currently have Park Rangers during park hours In your neighborhood during the evening/night During special events In entertainment areas In business/commercial areas of the City during the evening/night Very Safe (5)Safe (4)Somewhat Safe (3)Unsafe / Very Unsafe (2/1) V2 - Only 2024 Miami Beach Resident Survey: Findings Report ETC Institute (2024)14 Q6. Level Of Agreement About Sustainability And Resiliency Statements: Top 8 by percentage of respondents (excluding don’t know) 40% 25% 32% 21% 20% 25% 21% 21% 31% 43% 35% 46% 41% 35% 38% 37% 21% 18% 17% 23% 21% 26% 28% 23% 9% 14% 17% 11% 19% 14% 13% 19% 0%20%40%60%80%100% I would like to see more trees in my neighborhood I know where to get information during a hazard emergency, such as a storm Recycling and/or composting reduces the amount of garbage and trash I dispose of I have taken steps to make my house more energy efficient I feel informed on how to stay safe from extreme heat I am informed about local climate change issues I have taken steps to make my house more water efficient My household is prepared with food, water, and other supplies for an emergency, such as a natural disaster Strongly Agree (5)Agree (4)Neutral (3)Disagree / Strongly Disagree (2/1) V1 - Only 2024 Miami Beach Resident Survey: Findings Report ETC Institute (2024)15 Q6. Level Of Agreement About Sustainability And Resiliency Statements: Bottom 8 by percentage of respondents (excluding don’t know) 18% 21% 10% 12% 9% 7% 10% 8% 35% 26% 32% 30% 25% 26% 21% 19% 19% 25% 30% 26% 23% 34% 25% 23% 28% 29% 28% 33% 42% 33% 43% 51% 0%20%40%60%80%100% I am satisfied with the amount of tree canopy coverage in my neighborhood I have observed increased flooding in my neighborhood I am satisfied with my building’s flood risk protections I feel informed on efforts to improve the elevation of City-owned seawalls I feel informed on roadway modifications to improve infrastructure and reduce flooding I am satisfied with the City's efforts to reduce pollution from stormwater runoff through filtration systems I feel informed on the elevation requirements for privately owned seawalls I feel informed about Blue -Green Infrastructure projects such as the dune system, hybrid living shorelines, retention lakes, bioswales, and ecological systems to help manage flooding and water quality Strongly Agree (5)Agree (4)Neutral (3)Disagree / Strongly Disagree (2/1) V1 - Only 2024 Miami Beach Resident Survey: Findings Report ETC Institute (2024)16 Q7. Satisfaction With Public Local Schools by percentage of respondents (excluding don’t know) 18% 15% 10% 13% 10% 10% 13% 31% 31% 32% 28% 27% 26% 18% 35% 38% 36% 36% 40% 43% 32% 16% 17% 22% 23% 24% 21% 37% 0%20%40%60%80%100% Health and well-being Technology Public safety and infrastructure Parental involvement/family support/youth and community engagement Student achievement Communication Teacher recruitment/retention Very Satisfied (5)Satisfied (4)Neutral (3)Dissatisfied / Very Dissatisfied (2/1) V1 - Only 2024 Miami Beach Resident Survey: Findings Report ETC Institute (2024)17 Q8. Which Capital Improvement Projects Are Most Important? by percentage of respondents (multiple selections could be made) 67% 57% 51% 41% 30% 20% 10% 8% 0%20%40%60%80%100% Stormwater & drainage improvements More walking/biking-friendly streets, greenways, & paths Water & sewer system improvements Roadways pavement improvements Park improvements, for example neighborhood parks Bridge improvements Waterway dredging City facility improvements 2024 Miami Beach Resident Survey: Findings Report ETC Institute (2024)18 Q8. How Supportive Are You Of The City Of Miami Beach Spending Tax Dollars To Address Sea-Level Rise? by percentage of respondents (excluding don’t know ) 58% 24%11% 3% 4% Very Supportive Supportive Neutral Not Supportive Not at all Supportive V2 - Only 2024 Miami Beach Resident Survey: Findings Report ETC Institute (2024)19 Q9. How Supportive Are You Of The City Of Miami Beach Moving From Traditional Firework Display To Environmentally Sustainable Drone Displays? by percentage of respondents (excluding don’t know ) 42% 16% 20% 9% 14% Very Supportive Supportive Neutral Not Supportive Not at all Supportive V1 - Only 2024 Miami Beach Resident Survey: Findings Report ETC Institute (2024)20 Q9. How Willing Would You Be To Pay More Taxes For The City To Set Aside Funding To Maintain Assets Such As Buildings, Roads, Streets, Sidewalks And Vehicles? by percentage of respondents (excluding don’t know ) 14% 28% 28% 19% 12% Very Willing Willing Neutral Not Willing Not at all Willing V2 - Only 2024 Miami Beach Resident Survey: Findings Report ETC Institute (2024)21 Q10. Which Public Transportation Improvements Are Needed Most? by percentage of respondents (multiple selections could be made) 64% 41% 30% 24% 24% 21% 19% 13% 3% 7% 0%20%40%60%80%100% Reliability & service frequency Stop amenities Miami Beach Trolley app Adding more trolley stops Cleanliness of trolley vehicles Cleanliness of trolley stops Maintenance of trolley vehicles Customer service Reducing the number of trolley stops Other V1 - Only 2024 Miami Beach Resident Survey: Findings Report ETC Institute (2024)22 Q11. Which Of The Following Is Your Primary And Secondary Mode Of Transportation For Trips Within Miami Beach? by percentage of respondents who selected the item as one of their top two choices 0%20%40%60%80%100% 72% 25% 2% 59% 8% 7% 5% 15% 5% 1% Car/automobile Walking Biking Uber/Lyft/Rideshare/taxi City -operated trolley service County -operated transit service Motorcycle/scooter eScooter Freebee on-demand service Carpool Primary Secondary V1 - Only 2024 Miami Beach Resident Survey: Findings Report ETC Institute (2024)23 Q11. Do You Think The Level Of Code Enforcement In Your Neighborhood Is… by percentage of respondents (excluding not provided) 17% 53% 30% Too Much / Too Restrictive About Right Too Little / Not Restrictive Enough V2 - Only 2024 Miami Beach Resident Survey: Findings Report ETC Institute (2024)24 Q12. How Safe Do You Feel Doing The Following? by percentage of respondents (excluding don’t know) 10% 10% 23% 23% 33% 29% 34% 39% 0%20%40%60%80%100% Crossing an intersection in the City Riding my bicycle in the City Very Safe (5)Safe (4)Somewhat Safe (3)Unsafe / Very Unsafe (2/1) V1 - Only 2024 Miami Beach Resident Survey: Findings Report ETC Institute (2024)25 Q12. Availability Of Parking In Miami Beach by percentage of respondents (excluding don’t know) 5% 4% 1% 49% 63% 40% 46% 33% 59% 0%20%40%60%80%100% Availability of open lot parking Availability of garage parking Availability of on-street parking Too Much About Right Too Little V2 - Only 2024 Miami Beach Resident Survey: Findings Report ETC Institute (2024)26 Q13. Which Source Do You Utilize To Obtain Information About City Government Issues, And Events? by percentage of respondents (multiple selections could be made) 66% 52% 45% 39% 21% 21% 18% 13% 11% 10% 8% 7% 6% 0%20%40%60%80%100% MB Magazine City website (miamibeachfl.gov) City email news Text message alerts Miami Beach Gov app Facebook Nextdoor app Via HOA's or other civic groups Police Department's social media platforms X (formerly Twitter) Forums/workshops/meetings MBTV (City's TV government channel) Other news media V2 - Only 2024 Miami Beach Resident Survey: Findings Report ETC Institute (2024)27 Q14. Which Communication Channels Do You Prefer? by percentage of respondents who selected the item as one of their top three choices 0%20%40%60%80%100% 47% 45% 19% 17% 6% 3% 16% 12% 40% 40% 6% 6% 6% City email news MB Magazine City website (miamibeachfl.gov) Text message alerts Facebook Other news media Miami Beach Gov app Nextdoor app MBTV (City's TV government channel) Police Department's social media platforms X (formerly Twitter) Via HOA's or other civic groups Forums/workshops/meetings 1st Choice 2nd Choice 3rd Choice V2 - Only 2024 Miami Beach Resident Survey: Findings Report ETC Institute (2024)28 Q13. What Is Your Primary Mode Of Transportation For Cross-Causeway Trips To The Mainland? by percentage of respondents 84% 7% 5% 2% 1% 1% 0% 0% 0%20%40%60%80%100% Car/automobile County -operated transit service Uber/Lyft/Rideshare/taxi Walking Biking Motorcycle/scooter Carpool eScooter V1 - Only 2024 Miami Beach Resident Survey: Findings Report ETC Institute (2024)29 Q14. Which Type Of Transportation Would You Consider Most Viable As An Alternative To Using Cars For Trips Within Miami Beach? by percentage of respondents (multiple selections could be made) 46% 37% 35% 34% 27% 18% 18% 12% 11% 3% 1% 0%20%40%60%80%100% Walking Biking Uber/Lyft/Rideshare/taxi City -operated trolley service Light rail/modern streetcar Freebee on -demand service County-operated transit service eScooter Motorcycle/scooter Carpool Other V1 - Only 2024 Miami Beach Resident Survey: Findings Report ETC Institute (2024)30 Q15. Which Type Of Transportation Would You Consider Most Viable As An Alternative To Using Cars For Cross -causeway Trips To The Mainland? by percentage of respondents (multiple selections could be made) 47% 39% 34% 27% 12% 7% 6% 6% 4% 2% 0%20%40%60%80%100% Uber/Lyft/Rideshare/taxi Metromover County-operated transit service Water taxi Biking Walking eScooter Motorcycle/scooter Carpool Other V1 - Only 2024 Miami Beach Resident Survey: Findings Report ETC Institute (2024)31 Q16. Does Anyone In Your Household Regularly Ride A Bicycle? by percentage of respondents 53%47% Yes No V1 - Only 2024 Miami Beach Resident Survey: Findings Report ETC Institute (2024)32 Q16. If You Needed To Contact The City, Which Of The Following Methods Would You Likely Use First? by percentage of respondents 52% 23% 18% 4% 3% 0% 1% 0%20%40%60%80%100% Phone Send email City website (https://www.miamibeachfl.gov/) Contact Mayor or a Commissioner Visit City Hall or a department office Social media Other V2 - Only 2024 Miami Beach Resident Survey: Findings Report ETC Institute (2024)33 Q17. When Crossing The Street At An Intersection, What Are You Concerned Or Dissatisfied With? by percentage of respondents (multiple selections could be made) 76% 31% 21% 12% 12% 4% 0%20%40%60%80%100% Pedestrian safety (vehicles yielding to pedestrians) Length of wait time to cross Insufficient crossing time during walk phase Sidewalk condition (ADA) Insufficient signage/poor signage Curb ramps V1 - Only 2024 Miami Beach Resident Survey: Findings Report ETC Institute (2024)34 Q17. Which Of The Following Best Describes The Way That Tourism Affects The Quality Of Life For Residents? by percentage of respondents (multiple selections could be made) 70% 63% 37% 35% 30% 27% 22% 19% 14% 1% 0%20%40%60%80%100% Traffic congestion Brings revenues to City Increased cultural opportunities Adds to quality of life Expanded restaurant options Detracts from quality of life Crowded restaurants Expanded shopping options Neither adds nor detracts from your quality of life Other V2 - Only 2024 Miami Beach Resident Survey: Findings Report ETC Institute (2024)35 Q18. Would You Recommend The City Of Miami Beach To Family And Friends As A Place To Live? by percentage of respondents (excluding don’t know) 37% 41% 18% 4% Definitely Recommend Probably Recommend Probably Not Recommend Definitely Not Recommend V2 - Only 2024 Miami Beach Resident Survey: Findings Report ETC Institute (2024)36 Q18. Did You Contact The City Of Miami Beach During The Past 12 Months? by percentage of respondents 54% 46% Yes No 2024 Miami Beach Resident Survey: Findings Report ETC Institute (2024)37 Q18_1. How Many Times Have You Personally Contacted The City Of Miami Beach Government With A Question, Service Request, Or Complaint? by percentage of respondents (excluding don’t know ) 85% 12% 2%1% 0-5 Times 6-10 Times 11-15 Times 16+ Times 2024 Miami Beach Resident Survey: Findings Report ETC Institute (2024)38 Q18b. What Was The Reason For The Most Recent Contact? by percentage of respondents 37% 12% 11% 8% 4% 3% 1% 25% 0%20%40%60%80%100% File a complaint Research an issue Pull a building permit/plan review Pay a bill Visit an elected official Attend a program/event Don't remember Other 2024 Miami Beach Resident Survey: Findings Report ETC Institute (2024)39 Q18c. Level Of Agreement With Customer Service by percentage of respondents (excluding don’t know) 26% 25% 21% 19% 25% 19% 43% 35% 38% 38% 31% 35% 22% 16% 23% 26% 18% 21% 9% 25% 18% 16% 27% 25% 0%20%40%60%80%100% City employees are courteous and professional During my most recent contact with the City, my request was processed in a timely manner The City of Miami Beach government is open and interested in hearing the concerns or issues of residents City employees possess the proper knowledge During my most recent contact with the City, I was satisfied with the experience I had It is easy to contact someone at the City who can help you Strongly Agree (5)Agree (4)Neutral (3)Disagree / Strongly Disagree (2/1) 2024 Miami Beach Resident Survey: Findings Report ETC Institute (2024)40 Demographics 2024 Miami Beach Resident Survey: Findings Report ETC Institute (2024)41 Q19. Are You Hispanic, Latino, Or Cuban Origin? by percentage of respondents (excluding not provided) 57% 43% Yes No 2024 Miami Beach Resident Survey: Findings Report ETC Institute (2024)42 Q20. Which Of The Following Best Describes Your Race? by percentage of respondents 1% 0% 1% 1% 1% 2% 4% 34% 56% Other Native Hawaiian or other Pacific Islander American Indian or Alaska Native Middle Eastern or North African Slavic/Eastern European Asian or Asian Indian Black or African American White or Caucasian-Not Hispanic Hispanic, Spanish, or Latino/a/x 0%20%40%60%80%100% 2024 Miami Beach Resident Survey: Findings Report ETC Institute (2024)43 Q31. In What Type Of Residence Do You Live? by percentage of respondents 60% 24% 15% 0% 0%20%40%60%80%100% Townhome/condominium Single family home Multi-family complex Other 2024 Miami Beach Resident Survey: Findings Report ETC Institute (2024)44 Q22. Do You Own Or Rent Your Home? by percentage of respondents (excluding not provided) 49% 51% Own Rent 2024 Miami Beach Resident Survey: Findings Report ETC Institute (2024)45 Q23. Approximately How Many Years Have You Lived In The City Of Miami Beach? by percentage of respondents (excluding not provided) 26% 19% 12% 12% 18% 14% 0-5 6-10 11-15 16-20 21-30 31+ 2024 Miami Beach Resident Survey: Findings Report ETC Institute (2024)46 Q24. What Is Your Age? by percenta ge of r espondents (excluding not provided) 20% 20% 20% 20%20% 18-34 35-44 45-54 55-64 65+ 2024 Miami Beach Resident Survey: Findings Report ETC Institute (2024)47 Q25. What Is Your Combined Annual Income Of All Members Of Your Household Form All Sources Before Taxes? by percentage of respondents 11% 22% 20% 16% 17% 16% Under $35K $35K to $74,999 $75K to $99,999 $100K to $149,999 $150K+ Not provided 2024 Miami Beach Resident Survey: Findings Report ETC Institute (2024)48 Q26. Do You Have Children In Public, Charter, Or Private Schools? by percentage of respondents 16% 84% Yes No 2024 Miami Beach Resident Survey: Findings Report ETC Institute (2024)49 Q26a. Type Of Schools Your Children Attend by percentage of respondents 55% 21% 7% 25% 0%20%40%60%80%100% Public Miami Beach Private Miami Beach Charter Miami Beach Other 2024 Miami Beach Resident Survey: Findings Report ETC Institute (2024)50 Q26b. What Level Of Public School Does Your Child/Children Attend? by percentage of respondents 46% 32% 42% 0%20%40%60%80%100% Elementary Middle school High school 2024 Miami Beach Resident Survey: Findings Report ETC Institute (2024)51 Q27. Are You A Full Or Part Time Resident Of Miami Beach? by percentage of respondents 90% 10% Full -Time Part-Time 2024 Miami Beach Resident Survey: Findings Report ETC Institute (2024)52 Q27a. On Average, How Many Months Per Year Do You Live In Miami Beach? by percentage of respondents 39% 61% 0-5 Months 6-9 Months 2024 Miami Beach Resident Survey: Findings Report ETC Institute (2024)53 Q28. Your Gender by percentage of respondents (excluding not provided) 50% 50% Male Female *1% of respondents identify as Genderqueer or Transgender 2024 Miami Beach Resident Survey: Findings Report ETC Institute (2024)54 2 Trend Analysis 2024 Miami Beach Resident Survey: Findings Report ETC Institute (2024)55 Miami Beach Resident Survey Trends The following shows the trends for the Miami Beach Resident survey. The current year is compared to 2022. 56 Q1. City Services: Top 14 2024 vs 2022 Fire services Ocean rescue/lifeguard/beach patrol services Emergency medical services Quality of parks and recreation programs Maintenance of parks City's emergency/hurricane preparedness efforts Overall quality of the beaches Availability of green space near your home Appearance and maintenance of the City's public buildings Garbage/trash collection Quality of Police services Landscape maintenance of rights of way along City streets/public areas Availability of Police in your neighborhood Reliability of potable (drinking) water 93% 89% 87% 86% 85% 84% 84% 81% 76% 75% 72% 71% 71% 71% 95% 90% 90% 82% 83% 87% 79% 80% 79% 73% 65% 69% 62% 73% 0%20%40%60%80%100% 2024 2022 2024 Miami Beach Resident Survey: Findings Report ETC Institute (2024)57 Q1. City Services: Bottom 14 2024 vs 2022 Quality of public engagement efforts Reliability of sewer (wastewater) services Miami Beach trolley system Cleanliness of streets in your neighborhood Quality of customer service Street lighting Cleanliness of streets in business/commercial areas Condition of streets Miami Dade County's bus service Availability of recycling in public places Condition of sidewalks (few or no cracks) Efforts to manage stormwater drainage and flooding Cleanliness of canals/waterways Efforts to address homelessness 66% 66% 65% 64% 63% 63% 56% 52% 47% 43% 42% 42% 42% 34% 58% 66% 72% 60% 54% 60% 47% 43% 54% 37% 38% 38% 35% 20% 0%20%40%60%80%100% 2024 2022 2024 Miami Beach Resident Survey: Findings Report ETC Institute (2024)58 Q3. Cleanliness Of The City 2024 vs 2022 Cleanliness of the beaches Cleanliness and maintenance of public garages Cleanliness and maintenance of public restrooms Enforcement of codes related to the clean-up of litter and debris on private property 78% 67% 43% 42% 67% 68% 36% 36% 0%20%40%60%80%100% 2024 2022 2024 Miami Beach Resident Survey: Findings Report ETC Institute (2024)59 Q4. Parks And Recreation 2024 vs 2022 Appearance of playgrounds Condition of City athletic fields Quality of City recreational facilities Quality of City recreation programs Amount of City recreation programs Amount of dog parks 88% 83% 82% 81% 75% 72% 86% 86% 79% 79% 70% 66% 0%20%40%60%80%100% 2024 2022 2024 Miami Beach Resident Survey: Findings Report ETC Institute (2024)60 Q5. Cultural Statements 2024 vs 2022 Cultural activities (such as art shows, film festivals, musicals, and live performances) contribute to the quality of life in Miami Beach Miami Beach free or City sponsored art and cultural activities contribute to the quality of life in Miami Beach Cultural activities (such as movies in the park, music in the park, etc.) are family friendly and age appropriate Museum exhibits and cultural organizations provide enough diverse art and cultural activities Major events (such as boat/home/auto shows, 4th of July celebrations, expositions, wine and food festival, etc.) contribute to the quality of life in Miami Beach 86% 85% 82% 74% 68% 86% 87% 85% 65% 64% 0%20%40%60%80%100% 2024 2022 2024 Miami Beach Resident Survey: Findings Report ETC Institute (2024)61 Q5. Perceptions Of The City: Top 8 2024 vs 2022 The City of Miami Beach as a place to live Quality of life Overall image of the City Overall quality of City services City efforts to prepare for disasters Capital improvement projects that have recently been completed by the City of Miami Beach City efforts to prevent crime Leadership provided by the City's elected officials 74% 70% 66% 65% 56% 52% 48% 46% 67% 65% 51% 59% 60% 59% 30% 43% 0%20%40%60%80%100% 2024 2022 2024 Miami Beach Resident Survey: Findings Report ETC Institute (2024)62 Q5. Perceptions Of The City: Bottom 8 2024 vs 2022 Quality of public schools Value you receive for the City taxes you pay City efforts to be a "green" or sustainable city City efforts to reduce risk from rainfall and sea level rise City efforts to plan for growth City efforts to prepare for the future City regulation of residential development City regulation of commercial development 44% 44% 43% 40% 36% 34% 26% 25% 48% 36% 39% 36% 33% 34% 23% 21% 0%20%40%60%80%100% 2024 2022 2024 Miami Beach Resident Survey: Findings Report ETC Institute (2024)63 Q6. How Safe Do You Feel? 2024 vs 2022 In your neighborhood during the day In City parks that currently have Park Rangers during park hours In your neighborhood during the evening/night During special events In entertainment areas In business/commercial areas of the City during the evening/night 88% 74% 61% 54% 53% 52% 84% 66% 58% 40% 37% 38% 0%20%40%60%80%100% 2024 2022 2024 Miami Beach Resident Survey: Findings Report ETC Institute (2024)64 Q6. Sustainability And Resiliency Statements 2024 vs 2022 I would like to see more trees in my neighborhood I know where to get information during a hazard emergency, such as a storm I have taken steps to make my house more energy efficient I am informed about local climate change issues I have taken steps to make my house more water efficient My household is prepared with food, water, and other supplies for an emergency, such as a natural disaster I am satisfied with the amount of tree canopy coverage in my neighborhood I have observed increased flooding in my neighborhood I am satisfied with my building’s flood risk protections I am satisfied with the City's efforts to reduce pollution from stormwater runoff through filtration systems 71% 68% 66% 60% 59% 58% 53% 46% 42% 34% 71% 74% 70% 59% 61% 68% 51% 45% 40% 31% 0%20%40%60%80%100% 2024 2022 2024 Miami Beach Resident Survey: Findings Report ETC Institute (2024)65 Q7. Public Local Schools 2024 vs 2022 Health and well-being Technology Public safety and infrastructure Parental involvement/family support/youth and community engagement Student achievement Communication Teacher recruitment/retention 49% 45% 42% 41% 36% 36% 31% 48% 47% 48% 44% 47% 48% 34% 0%20%40%60%80%100% 2024 2022 2024 Miami Beach Resident Survey: Findings Report ETC Institute (2024)66 Q8. Address Sea-Level Rise 2024 vs 2022 Very supportive/supportive 82% 80% 0%20%40%60%80%100% 2024 2022 2024 Miami Beach Resident Survey: Findings Report ETC Institute (2024)67 Q9. Willingness To Pay More For Maintenance 2024 vs 2022 Very willing/willing 42% 40% 0%20%40%60%80%100% 2024 2022 2024 Miami Beach Resident Survey: Findings Report ETC Institute (2024)68 Q11. Level Of Code Enforcement 2024 vs 2022 Too much/too restrictive About right Too little/not restrictive enough Don't know 15% 45% 26% 14% 12% 40% 34% 14% 0%20%40%60%80%100% 2024 2022 2024 Miami Beach Resident Survey: Findings Report ETC Institute (2024)69 Q11. Primary Mode Of Transportation 2024 vs 2022 Car/automobile Walking Biking Uber/Lyft/Rideshare/taxi City -operated trolley service County -operated transit service Motorcycle/scooter Carpool 72% 59% 25% 15% 8% 7% 5% 1% 77% 57% 28% 17% 6% 1% 6% 0% 0%20%40%60%80%100% 2024 2022 2024 Miami Beach Resident Survey: Findings Report ETC Institute (2024)70 Q12. How Safe Do You Feel? 2024 vs 2022 Crossing an intersection in the City Riding my bicycle in the City 33% 32% 27% 24% 0%20%40%60%80%100% 2024 2022 2024 Miami Beach Resident Survey: Findings Report ETC Institute (2024)71 Q13. Primary Mode Of Transportation: Mainland 2024 vs 2022 Car/automobile County -operated transit service Uber/Lyft/Rideshare/taxi Walking Biking Motorcycle/scooter 84% 7% 5% 2% 1% 1% 84% 1% 6% 2% 2% 2% 0%20%40%60%80%100% 2024 2022 2024 Miami Beach Resident Survey: Findings Report ETC Institute (2024)72 Q13. Information Sources 2024 vs 2022 MB Magazine City website (miamibeachfl.gov) City email news Text message alerts Facebook Nextdoor app Via HOA's or other civic groups Police Department's social media platforms X (formerly Twitter) Forums/workshops/meetings MBTV (City's TV government channel) Other news media 66% 52% 45% 39% 21% 18% 13% 11% 10% 8% 7% 6% 50% 50% 37% 28% 24% 22% 9% 13% 13% 6% 8% 20% 0%20%40%60%80%100% 2024 2022 2024 Miami Beach Resident Survey: Findings Report ETC Institute (2024)73 Q16. Does Anyone In Your Household Regularly Ride A Bicycle? 2024 vs 2022 Yes No 53% 47% 51% 47% 0%20%40%60%80%100% 2024 2022 2024 Miami Beach Resident Survey: Findings Report ETC Institute (2024)74 Q17. When Crossing The Street At An Intersection, What Are You Concerned Or Dissatisfied With? 2024 vs 2022 Pedestrian safety (vehicles yielding to pedestrians) Length of wait time to cross Insufficient crossing time during walk phase Insufficient signage/poor signage 76% 31% 21% 12% 81% 25% 18% 10% 0%20%40%60%80%100% 2024 2022 2024 Miami Beach Resident Survey: Findings Report ETC Institute (2024)75 Q18. Recommend City Of Miami Beach As A Place To Live 2024 vs 2022 Definitely and probably recommend 78% 72% 0%20%40%60%80%100% 2024 2022 2024 Miami Beach Resident Survey: Findings Report ETC Institute (2024)76 Q18c. Level Of Agreement With Customer Service 2024 vs 2022 The City of Miami Beach government is open and interested in hearing the concerns or issues of residents It is easy to contact someone at the City who can help you City employees are courteous and professional City employees possess the proper knowledge During my most recent contact with the City, my request was processed in a timely manner 59% 54% 69% 57% 60% 49% 40% 65% 52% 55% 0%20%40%60%80%100% 2024 2022 2024 Miami Beach Resident Survey: Findings Report ETC Institute (2024)77 3 Benchmarking Analysis 2024 Miami Beach Resident Survey: Findings Report ETC Institute (2024)78 Overview Originally established in 1999, the DirectionFinder® program by ETC Institute was designed to empower community leaders with statistically robust survey data, aiding them in making informed decisions. Since its inception in November 1999, the survey has been implemented in over 300 cities and counties across 49 states. The majority of participating communities utilize the survey on either an annual or biennial basis. This section comprises two segments dedicated to benchmarking. National Benchmarking National Benchmarking data from two sources: (1) a national survey that was administered by ETC Institute during the summer of 2023 to a random sample of more than 5,000 residents in the continental United States and (2) from a regional survey administered to a random sample of more than 715 residents in Florida during the winter of 2023. The charts on the following pages show how the results for the City of Miami Beach compare to the national average and the Florida average. The light blue bar shows the results for the City of Miami Beach. The light orange bar shows the Florida average. The grey bar shows the results of a national survey that was administered by ETC Institute. ETC Institute does not maintain benchmarking data for all the items that were included in the City’s 2024 survey. Only items that ETC Institute maintains benchmarking data for are included in this section. National Benchmarking Analysis 2024 Miami Beach Resident Survey: Findings Report ETC Institute (2024)79 Miami Beach Resident Survey Benchmarking The following shows the Miami Beach Resident survey results compared to the Florida average and the National average 80 Q1. City Services: Top 10 Miami Beach Resident vs Florida Average vs National Average Fire services Emergency medical services Quality of parks and recreation programs Maintenance of parks Appearance and maintenance of the City's public buildings Garbage/trash collection Quality of Police services Landscape maintenance of rights of way along City streets/public areas Availability of Police in your neighborhood Reliability of potable (drinking) water 93% 87% 86% 85% 76% 75% 72% 71% 71% 71% 67% 63% 52% 77% 45% 52% 53% 52% 56% 48% 76% 71% 49% 76% 56% 55% 53% 55% 54% 52% 0%20%40%60%80%100% Miami Beach Florida Average National Average 2024 Miami Beach Resident Survey: Findings Report ETC Institute (2024)81 Q1. City Services: Bottom 9 Miami Beach Resident vs Florida Average vs National Average Quality of public engagement efforts Reliability of sewer (wastewater) services Cleanliness of streets in your neighborhood Quality of customer service Street lighting Condition of streets Miami Dade County's bus service Condition of sidewalks (few or no cracks) Efforts to manage stormwater drainage and flooding 66% 66% 64% 63% 63% 52% 47% 42% 42% 41% 46% 47% 43% 52% 49% 34% 48% 45% 37% 53% 53% 39% 59% 50% 37% 47% 50% 0%20%40%60%80%100% Miami Beach Florida Average National Average 2024 Miami Beach Resident Survey: Findings Report ETC Institute (2024)82 Q3. Cleanliness Of The City Miami Beach Resident vs Florida Average vs National Average Enforcement of codes related to the clean -up of litter and debris on private property 42% 38% 45% 0%20%40%60%80%100% Miami Beach Florida Average National Average 2024 Miami Beach Resident Survey: Findings Report ETC Institute (2024)83 Q4. Parks And Recreation Miami Beach Resident vs Florida Average vs National Average Condition of City athletic fields Quality of City recreational facilities Quality of City recreation programs 83% 82% 81% 70% 66% 52% 64% 62% 49% 0%20%40%60%80%100% Miami Beach Florida Average National Average 2024 Miami Beach Resident Survey: Findings Report ETC Institute (2024)84 Q5. Perceptions Of The City Miami Beach Resident vs Florida Average vs National Average The City of Miami Beach as a place to live Overall image of the City Overall quality of City services City efforts to prepare for disasters The City of Miami Beach as a place to work City efforts to prevent crime Leadership provided by the City's elected officials Quality of public schools Value you receive for the City taxes you pay City efforts to plan for growth 74% 66% 65% 56% 54% 48% 46% 44% 44% 36% 43% 50% 43% 44% 57% 54% 33% 41% 29% 28% 49% 53% 49% 43% 57% 49% 38% 46% 33% 39% 0%20%40%60%80%100% Miami Beach Florida Average National Average 2024 Miami Beach Resident Survey: Findings Report ETC Institute (2024)85 Q6. How Safe Do You Feel? Miami Beach Resident vs Florida Average vs National Average In your neighborhood during the day In City parks that currently have Park Rangers during park hours In your neighborhood during the evening/night In business/commercial areas of the City during the evening/night 88% 74% 61% 52% 76% 54% 62% 50% 81% 55% 61% 64% 0%20%40%60%80%100% Miami Beach Florida Average National Average 2024 Miami Beach Resident Survey: Findings Report ETC Institute (2024)86 4 Importance-Satisfaction Analysis 2024 Miami Beach Resident Survey: Findings Report ETC Institute (2024)87 Importance-Satisfaction Overview Today, City officials have limited resources which need to be targeted to activities that are of the most benefit to their citizens. Two of the most important criteria for decision making are (1) to target resources toward services of the highest importance to citizens; and (2) to target resources toward those services where citizens are the least satisfied. The Importance-Satisfaction (IS) rating is a unique tool that allows public officials to better understand both of these highly important decision-making criteria for each of the services they are providing. The Importance-Satisfaction rating is based on the concept that public agencies will maximize overall customer satisfaction by emphasizing improvements in those areas where the level of satisfaction is relatively low, and the perceived importance of the service is relatively high. Methodology The rating is calculated by summing the percentage of responses for items selected as the first, second, and third most important services for the City to provide. The sum is then multiplied by 1 minus the percentage of respondents who indicated they were positively satisfied with the City’s performance in the related area (the sum of the ratings of 4 and 5 on a 5-point scale excluding “Don’t Know” responses). “Don’t Know” responses are excluded from the calculation to ensure the satisfaction ratings among service categories are comparable. [IS=Importance x (1-Satisfaction)]. Example of the Calculation: Respondents were asked to identify the major categories of City services they think are most important for the City to provide. Twenty-nine percent (28.8%) of respondents selected efforts to address homelessness as the most important service for the City to provide. Regarding satisfaction, thirty-four percent (33.8%) of respondents surveyed rated efforts to address homelessness as a “4” or “5” on a 5-point scale (where “5” means “Very Satisfied”) excluding “Don’t Know” responses. The I-S rating for efforts to address homelessness was calculated by multiplying the sum of the most important percentages by 1 minus the sum of the satisfaction percentages. In this example 28.8% was multiplied by 66.2% (1-0.338). This calculation yielded an I-S rating of 0.1907 which ranked first out of 29 major categories of City service. The maximum rating is 1.00 and would be achieved when 100% of the respondents select an item as one of their top three choices to emphasize over the next two years and 0% indicate they are positively satisfied with the delivery of the service. Importance-Satisfaction Analysis 2024 Miami Beach Resident Survey: Findings Report ETC Institute (2024)88 The lowest rating is 0.00 and could be achieved under either of the following two situations: •If 100% of the respondents were positively satisfied with the delivery of the service •If none (0%) of the respondents selected the service as one of the three most important areas for the City to emphasize over the next two years. Interpreting the Ratings Ratings that are greater than or equal to 0.20 identify areas that should receive significantly more emphasis over the next two years. Ratings from 0.10 to 0.20 identify service areas that should receive increased emphasis. Ratings less than 0.10 should continue to receive the current level of emphasis. •Very High Priority / Significantly Increase Emphasis (IS>=0.20) •High Priority / Increase Emphasis (0.10<=IS<0.20) •Medium Priority / Maintain Current Emphasis (IS<0.10) The results for the City of Miami Beach are provided on the following pages. Importance-Satisfaction Analysis 2024 Miami Beach Resident Survey: Findings Report ETC Institute (2024)89 Importance-Satisfaction Ratings City of Miami Beach Resident Survey (2024) Major Categories of City Services Miami Beach, FL Category of Service Most Important % Most Important Rank Satisfaction % Satisfaction Rank Importance- Satisfaction Rating I-S Rating Rank Efforts to address homelessness 28.8%3 33.8%28 0.1907 1 Efforts to manage stormwater drainage and flooding 26.9%4 42.3%26 0.1552 2 Cleanliness of streets in your neighborhood 41.8%1 64.3%18 0.1492 3 Cleanliness of canals/waterways 21.3%8 42.1%27 0.1233 4 Condition of sidewalks (few or no cracks)21.0%9 42.3%25 0.1212 5 Condition of streets 23.3%6 51.7%22 0.1125 6 Quality of Police services 33.3%2 72.2%11 0.0926 7 Cleanliness of streets in business/commercial areas 19.8%10 56.4%21 0.0863 8 Street lighting 18.3%11 63.3%20 0.0672 9 Availability of Police in your neighborhood 22.7%7 71.2%13 0.0654 10 Miami Dade County's bus service 11.6%17 47.0%23 0.0615 11 Reliability of potable (drinking) water 16.5%14 71.0%14 0.0479 12 Overall quality of the beaches 25.3%5 83.8%7 0.0410 13 Miami Beach trolley system 10.9%18 65.1%17 0.0380 14 Garbage/trash collection 14.6%15 74.8%10 0.0368 15 Cleanliness of alleyways 5.1%25 29.5%29 0.0360 16 Reliability of sewer (wastewater) services 9.9%19 65.8%16 0.0339 17 Availability of recycling in public places 5.0%26 42.7%24 0.0287 18 Maintenance of parks 17.3%13 85.3%5 0.0254 19 Emergency medical services 17.3%12 87.4%3 0.0218 20 Quality of customer service 5.8%24 63.4%19 0.0212 21 Landscape maintenance of rights of way along City streets/public areas 6.8%22 71.4%12 0.0194 22 Quality of public engagement efforts 4.8%27 66.1%15 0.0163 23 City's emergency/hurricane preparedness efforts 8.5%20 84.1%6 0.0135 24 Availability of green space near your home 6.9%21 81.1%8 0.0130 25 Quality of parks and recreation programs 5.9%23 85.6%4 0.0085 26 Fire services 12.0%16 93.0%1 0.0084 27 Ocean rescue/lifeguard/beach patrol services 3.9%28 88.5%2 0.0045 28 Appearance and maintenance of the City's public buildings 1.7%29 75.8%9 0.0041 29 Most Important %: The "Most Important" percentage represents the sum of the first, second, third, fourth, and fifth most important responses for each item. Respondents were asked to identify the items they thought should receive the most emphasis over the next two years. Satisfaction %:The "Satisfaction" percentage represents the sum of the ratings "4" and "5" excluding 'don't knows.' Respondents ranked their level of satisfaction with the each of the items on a scale of 1 to 5, with "5" being very satisfied and "1" being very dissatisfied. Note: The I-S Rating is calculated by multiplying the "Most Important" % by (1-'Satisfaction' %) Medium Priority (I-S < 0.10) High Priority (I-S = 0.10-0.20) 2024 Miami Beach Resident Survey: Findings Report ETC Institute (2024)90 Importance-Satisfaction Matrix Analysis Overview The Importance-Satisfaction rating is based on the concept that public agencies will maximize overall customer satisfaction by emphasizing improvements in those areas where the level of satisfaction is relatively low, and the perceived importance of the service is relatively high. ETC Institute developed an Importance-Satisfaction Matrix to display the perceived importance of major services that were assessed on the survey against the perceived quality of service delivery. The two axes on the matrix represent satisfaction (vertical) and relative importance (horizontal). Interpretation The I-S (Importance-Satisfaction) matrix should be interpreted as follows. •High Satisfaction, High Importance. Continued Emphasis. This area shows where the City is meeting resident expectations. Items in this area have a significant impact on residents’ overall level of satisfaction. The City should maintain (or slightly increase) emphasis on items in this area. •High Satisfaction, Low Importance. Exceeding Expectations. This area shows where the City is performing significantly better than residents expect the City to perform. Items in this area do not significantly affect the overall level of satisfaction that residents have with City services. The City should maintain emphasis on items in this area. •Low Satisfaction, High Importance. Opportunities for Improvement. This area shows where the City is not performing as well as residents expect the City to perform. This area has a significant impact on resident satisfaction, and the City should Increase emphasis on items in this area. •Low Satisfaction, Low Importance. Less Important. This area shows where the City is not performing well relative to the City’s performance in other areas; however, this area is generally considered to be less important to residents. This area does not significantly affect overall satisfaction with City services because the items are less important to residents. The City should maintain (or slightly decrease) emphasis on items in this area. Matrices showing the results for the City of Miami Beach are provided on the following pages. Importance-Satisfaction Matrix Analysis 2024 Miami Beach Resident Survey: Findings Report ETC Institute (2024)91 2024 City of Miami Beach Resident Survey: Major Categories of City Services The points on the graph show deviations from the mean importance and satisfaction ratings given by respondents on the survey S a t i s f a c t i o n R a t i n g s ( M e a n ) Importance Ratings (Mean) High Satisfaction, Low Importance High Satisfaction, High Importance Cleanliness of streets in your neighborhood Quality of Police services Overall quality of the beaches Availability of Police in your neighborhood Emergency medical services Maintenance of parks Garbage/trash collection Reliability of potable (drinking) water Quality of customer service Cleanliness of streets in business/commercial areas Condition of streets Efforts to manage stormwater drainage and flooding Efforts to address homelessness Cleanliness of canals/waterways Condition of sidewalks (few or no cracks) Cleanliness of alleyways Availability of recycling in public places Miami Dade County's bus service Quality of customer service Miami Beach trolley system Quality of public engagement efforts Reliability of sewer (wastewater) services Appearance and maintenance of the City's public buildings Landscape maintenance along City streets/public areas Fire servicesOcean rescue/lifeguard/beach patrol services City's emergency/hurricane preparedness effortsQuality of parks and recreation programs Availability of green space near your home Low Satisfaction, Low Importance Low Satisfaction, High Importance 2024 Miami Beach Resident Survey: Findings Report ETC Institute (2024)92 Response to Contract Terms and Conditions Response to Mandatory Specifications and Forms 5 Survey Instrument 2024 Miami Beach Resident Survey: Findings Report ETC Institute (2024)93 M IA M I BE A C H City of Miami Beach, 1700 Convention Center Drive, Miami Beach, Florida 33139, www.miamibeachfl.gov Alina T. Hudak, City Manager Tel: 305-673-70 l 0 Dear Resident, The City of Miami Beach is embarking on a new community satisfaction survey. Your input is key for us to be a resident-friendly city. We respectfully ask you to please provide your feedback by filling out the 2024 Resident Survey. I am pleased to be taking this important step for a resident and business-friendly culture of improvement. This information is part of our budget process and helps us connect with and understand our broader community in a statistically significant manner. Curious about the last survey's results? The 2022 survey is located at: https://www.miamibeachfl.gov/city-hall/city- manager/mission-vision-and-values/strategic-planning/community-survey/ Please note the following Community Satisfaction Survey elements to ease your participation: • Your responses will remain anonymous. • Sending the survey is free (a paid postage return envelope has been provided to you). • You may also complete the survey online at mbsurvey1 .org or over the phone at 913.829.1215. • If you prefer to take the survey in Spanish, call 1.844.811.0411 or call 1.844.247.8190 to take the survey in Creole. Survey results will be communicated this spring. Core questions are benchmarked nationally, and specialized questions measure City of Miami Beach Department-specific services, issues, and locations. If you have any questions about the administration of the survey, please email ryan.murray@etcinstitute.com or call 913.254.4598. Thank you in advance for your support and assistance with this collaborative effort to improve our services. Sincerely, Alina T. Hudak City Manager ©2024 ETC Institute Page 1 2024 Resident Survey Please have the adult (age 18 or older) in your household, who most recently had a birthday, complete this survey. If this person is not able to complete the survey, please have another member of the household complete the survey to ensure the opinions of your household are represented. Your input is an important part of the City's effort to improve City services. When you are finished, please return your completed survey in the postage-paid envelope provided. You may also complete the survey online at mbsurvey1.org or by scanning the QR code to the right. As a way to say thank you, at the end of the survey you will have a chance to be entered to win a $500 prepaid Visa gift card for fully completing your survey. 1. Satisfaction with City Services. City services provided by the City of Miami Beach are listed below. Please rate each service by circling the number that corresponds to your rating. How would you rate... Excellent Good Fair Poor Don't Know 01. Cleanliness of streets in your neighborhood 4 3 2 1 9 02. Cleanliness of streets in business/commercial areas 4 3 2 1 9 03. Cleanliness of canals/waterways 4 3 2 1 9 04. Condition of sidewalks (few or no cracks) 4 3 2 1 9 05. Condition of streets 4 3 2 1 9 06. Street lighting 4 3 2 1 9 07. Miami Beach trolley system 4 3 2 1 9 08. Miami Dade County's bus service 4 3 2 1 9 09. Appearance and maintenance of the City's public buildings 4 3 2 1 9 10. Maintenance of parks 4 3 2 1 9 11. Landscape maintenance of rights of way along City streets/public areas 4 3 2 1 9 12. Overall quality of the beaches 4 3 2 1 9 13. Garbage/trash collection 4 3 2 1 9 14. Availability of recycling in public places 4 3 2 1 9 15. Quality of Police services 4 3 2 1 9 16. Availability of Police in your neighborhood 4 3 2 1 9 17. Emergency medical services 4 3 2 1 9 18. Fire services 4 3 2 1 9 19. Ocean rescue/lifeguard/beach patrol services 4 3 2 1 9 20. City's emergency/hurricane preparedness efforts 4 3 2 1 9 21. Efforts to address homelessness 4 3 2 1 9 22. Efforts to manage stormwater drainage and flooding 4 3 2 1 9 23. Reliability of potable (drinking) water 4 3 2 1 9 24. Reliability of sewer (wastewater) services 4 3 2 1 9 25. Quality of parks and recreation programs 4 3 2 1 9 26. Availability of green space near your home 4 3 2 1 9 27. Quality of customer service 4 3 2 1 9 28. Quality of public engagement efforts 4 3 2 1 9 2. Which FIVE of the City services listed in Question 1 do you think are most important for the City to provide? [Write in your answers below using the numbers from the list in Question 1.] 1st: ____ 2nd: ____ 3rd: ____ 4th: ____ 5th: ____ ©2024 ETC Institute Page 2 3. Areas And Facilities of Interest for Residents. Please indicate the frequency of visiting the following areas or facilities in the last 12 months by circling the corresponding number below. How frequently do you visit... More than once per week About once per week More than once a month Once per month Less than once per month Never Places in Miami Beach 01. Ocean Drive 5 4 3 2 1 9 02. Lincoln Road 5 4 3 2 1 9 03. Washington Avenue 5 4 3 2 1 9 04. Española Way 5 4 3 2 1 9 05. 71st Street 5 4 3 2 1 9 06. 41st Street 5 4 3 2 1 9 07. Collins Avenue (South of 23rd) 5 4 3 2 1 9 08. Ocean Terrace 5 4 3 2 1 9 09. South of Fifth Street 5 4 3 2 1 9 10. Sunset Harbor 5 4 3 2 1 9 11. Collins between 72nd-75th 5 4 3 2 1 9 12. Alton Road between 6th-17th 5 4 3 2 1 9 13. Normandy Fountain 5 4 3 2 1 9 Facilities in Miami Beach 14. The Bass Museum of Art 5 4 3 2 1 9 15. The Fillmore at the Jackie Gleason Theater 5 4 3 2 1 9 16. The Colony Theater 5 4 3 2 1 9 17. The Miami Beach Convention Center 5 4 3 2 1 9 18. Miami Beach Bandshell 5 4 3 2 1 9 19. Miami Beach Botanical Garden 5 4 3 2 1 9 4. Which FOUR of the places or facilities listed in Question 3 do you visit MOST? [Write in your answers below using the numbers from the list in Question 3.] 1st: ____ 2nd: ____ 3rd: ____ 4th: ____ 5. Perceptions of the City. Please rate your satisfaction with each of the following using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied." How satisfied are you with... Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know 01. Overall image of the City 5 4 3 2 1 9 02. Quality of life 5 4 3 2 1 9 03. The City of Miami Beach as a place to live 5 4 3 2 1 9 04. Overall quality of City services 5 4 3 2 1 9 05. Leadership provided by the City's elected officials 5 4 3 2 1 9 06. City efforts to plan for growth 5 4 3 2 1 9 07. City efforts to prepare for the future 5 4 3 2 1 9 08. City efforts to prepare for disasters 5 4 3 2 1 9 09. City efforts to prevent crime 5 4 3 2 1 9 10. Value you receive for the City taxes you pay 5 4 3 2 1 9 11. City efforts to be a "green" or sustainable city 5 4 3 2 1 9 12. City's effort to reduce flood risks from rainfall, storm surge and sea level rise 5 4 3 2 1 9 13. City regulation of residential development 5 4 3 2 1 9 14. City regulation of commercial development 5 4 3 2 1 9 15. Quality of public schools 5 4 3 2 1 9 16. Capital improvement projects that have recently been completed by the City of Miami Beach 5 4 3 2 1 9 17. The City of Miami Beach as a place to work 5 4 3 2 1 9 ©2024 ETC Institute Page 3 6. Sustainability and Resiliency. Please rate your agreement with the following statements using a scale of 1 to 5, where 5 means "Strongly Agree" and 1 means "Strongly Disagree." Statements Strongly Agree Agree Neutral Disagree Strongly Disagree Don't Know 01. I am satisfied with the amount of tree canopy coverage in my neighborhood 5 4 3 2 1 9 02. I would like to see more trees in my neighborhood 5 4 3 2 1 9 03. Recycling and/or composting reduces the amount of garbage and trash I dispose of 5 4 3 2 1 9 04. I am informed about local climate change issues 5 4 3 2 1 9 05. I have observed increased flooding in my neighborhood 5 4 3 2 1 9 06. I am satisfied with my building's flood risk protections 5 4 3 2 1 9 07. I am satisfied with the City's efforts to reduce pollution from stormwater runoff through filtration systems 5 4 3 2 1 9 08. I have taken steps to make my house more energy efficient 5 4 3 2 1 9 09. I have taken steps to make my house more water efficient 5 4 3 2 1 9 10. My household is prepared with food, water, and other supplies for an emergency, such as a natural disaster 5 4 3 2 1 9 11. I know where to get information during a hazard emergency, such as a storm 5 4 3 2 1 9 12. I feel informed on efforts to improve the elevation of City- owned seawalls 5 4 3 2 1 9 13. I feel informed on the elevation requirements for privately owned seawalls 5 4 3 2 1 9 14. I feel informed on roadway modifications to improve infrastructure and reduce flooding 5 4 3 2 1 9 15. I feel informed about Blue-Green Infrastructure projects such as the dune system, hybrid living shorelines, retention lakes, bioswales, and ecological systems to help manage flooding and water quality 5 4 3 2 1 9 16. I feel informed on how to stay safe from extreme heat 5 4 3 2 1 9 7. Public Local Schools. Please rate your satisfaction with each of the following using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied." How satisfied are you with... Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know 1. Teacher recruitment/retention 5 4 3 2 1 9 2. Communication 5 4 3 2 1 9 3. Parental involvement/family support/youth and community engagement 5 4 3 2 1 9 4. Health and well-being 5 4 3 2 1 9 5. Student achievement 5 4 3 2 1 9 6. Public safety and infrastructure 5 4 3 2 1 9 7. Technology 5 4 3 2 1 9 8. Of the following capital improvement project types, which THREE would you select as the most important? ____(1) More walking/biking-friendly streets, greenways, and paths ____(2) Park improvements, for example neighborhood parks ____(3) Water and sewer system improvements ____(4) Roadways pavement improvements ____(5) Bridge improvements ____(6) City facility improvements ____(7) Stormwater and drainage improvements ____(8) Waterway dredging 9. How supportive are you of the City of Miami Beach moving from a traditional firework display to environmentally sustainable drone displays? ____(5) Very supportive ____(4) Supportive ____(3) Neutral/don't care ____(2) Not supportive ____(1) Not at all supportive ____(9) Don't know ©2024 ETC Institute Page 4 10. Transportation and Mobility. Which THREE of the following public transportation improvements are needed most in Miami Beach. [Check up to 3 items.] ____(01) Stop amenities (bus bench, shelter, signage, trash receptacle, etc.) ____(02) Reliability and service frequency ____(03) Cleanliness of trolley vehicles ____(04) Cleanliness of trolley stops ____(05) Maintenance of trolley vehicles ____(06) Customer service ____(07) Adding more trolley stops ____(08) Reducing the number of trolley stops ____(09) Miami Beach Trolley App ____(10) Other: ____(11) None are needed 11. Which of the following is your PRIMARY and SECONDARY mode of transportation for trips within Miami Beach? [Write in your answers below using the numbers from the following list for your primary mode, and secondary mode.] 01. Car/Automobile 02. Biking 03. E-Scooter 04. Motorcycle/Scooter 05. Walking 06. County-operated transit service 07. Freebee on-demand service 08. City-operated trolley service 09. Uber/Lyft/Rideshare/Taxi 10. Carpool 11. Other: Primary mode: ____ Secondary mode: ____ 12. Feeling of Safety. Please rate how safe you feel when doing the following in Miami Beach using a scale of 1 to 5, where 5 means "Very Safe" and 1 means "Very Unsafe." How safe do you feel... Very Safe Safe Somewhat Safe Unsafe Very Unsafe Don't Know 1. Riding my bicycle in the City 5 4 3 2 1 9 2. Crossing an intersection in the City 5 4 3 2 1 9 13. Which ONE of the following is your PRIMARY mode of transportation for cross-causeway trips to the mainland? [Check only ONE.] ____(1) Car/Automobile ____(2) Biking ____(3) Motorcycle/Scooter ____(4) Walking ____(5) Carpool ____(6) County-operated transit service ____(7) E-Scooter ____(8) Uber/Lyft/Rideshare/Taxi ____(9) Other: 14. Which of the following types of transportation would you consider most viable as an alternative to using a car for trips within Miami Beach? [Check all that apply.] ____(01) Light rail/modern streetcar ____(02) Biking ____(03) E-Scooter ____(04) Motorcycle/Scooter ____(05) Walking ____(06) County-operated transit service ____(07) Freebee on-demand service ____(08) City-operated trolley service ____(09) Uber/Lyft/Rideshare/Taxi ____(10) Carpool ____(11) Other: 15. Which of the following types of transportation would you consider most viable as an alternative to using a car for cross-causeway trips to the mainland? [Check all that apply.] ____(01) Water taxi ____(02) Biking ____(03) Motorcycle/Scooter ____(04) Walking ____(05) Carpool ____(06) County-operated transit service ____(07) E-Scooter ____(08) Uber/Lyft/Rideshare/Taxi ____(09) Metromover ____(10) Other: 16. Does anyone in your household regularly ride a bicycle? ____(1) Yes ____(2) No 17. When crossing the street at an intersection, what are you concerned or dissatisfied with? [Check all that apply.] ____(1) Pedestrian safety (vehicles yielding to pedestrians) ____(2) Insufficient signage/poor signage ____(3) Length of wait time to cross ____(4) Insufficient crossing time during walk phase ____(5) Curb ramps ____(6) Sidewalk condition (ADA) ©2024 ETC Institute Page 5 18. Customer Service. During the last 12 months, how many times have you personally contacted (either by phone, in-person, or electronically) the City of Miami Beach government with a question, service request, or complaint? ______ times [If more than "0" times, answer Question 18a-c.] 18a. Which department did you contact most recently? 18b. What was the reason for your most recent contact? [Check only one.] ____(1) Pay a bill ____(2) Visit an elected official ____(3) Research an issue ____(4) Pull a building permit/plan review ____(5) Attend a program/event ____(6) File a complaint ____(7) Other: ____(8) Don't remember 18c. Please rate your agreement with the following statements using a scale of 1 to 5, where 5 means "Strongly Agree" and 1 means "Strongly Disagree," based on your most recent interaction with City employees. Statements Strongly Agree Agree Neutral Disagree Strongly Disagree Don't Know 1. The City of Miami Beach government is open and interested in hearing the concerns or issues of residents 5 4 3 2 1 9 2. It is easy to contact someone at the City who can help you 5 4 3 2 1 9 3. City employees are courteous and professional 5 4 3 2 1 9 4. City employees possess the proper knowledge 5 4 3 2 1 9 5. During my most recent contact with the City, my request was processed in a timely manner 5 4 3 2 1 9 6. During my most recent contact with the City, I was satisfied with the experience I had 5 4 3 2 1 9 Demographics 19. Are you of Hispanic origin? ____(1) Yes ____(2) No 20. Which of the following best describes your race? [Check all that apply.] ____(01) Asian or Asian Indian ____(02) Black or African American ____(03) American Indian or Alaska Native ____(04) White or Caucasian ____(05) Native Hawaiian or other Pacific Islander ____(06) Hispanic, Spanish, or Latino/a/x ____(07) Korean ____(08) Chinese ____(09) Middle Eastern or North African ____(10) Slavic/Eastern European ____(77) Unknown/Don't know ____(88) Prefer not to say ____(99) Other: 21. In what type of residence do you live? ____(1) Single family home ____(2) Townhome/Condominium ____(3) Multi-family complex ____(4) Other: 22. Do you own or rent your current residence? ____(1) Own ____(2) Rent 23. Approximately how many years have you lived in the City of Miami Beach? ______ years 24. What is your age? ______ years 25. What is the combined annual income of all members of your household from all sources before taxes? ____(1) Under $35,000 ____(2) $35,000 to $74,999 ____(3) $75,000 to $99,999 ____(4) $100,000 to $149,999 ____(5) $150,000 or more ©2024 ETC Institute Page 6 26. Do you have children in public, charter, or private schools (grades preK-12)? ____(1) Yes [Answer Q26a-b.] ____(2) No [Go to Q27.] 26a. Which best describes the type of school your children attend? [Check all that apply.] ____(1) Public Miami Beach ____(2) Charter Miami Beach ____(3) Private Miami Beach ____(4) Other: 26b. What level of public school does your child/children attend? [Check all that apply.] ____(1) Elementary ____(2) Middle school ____(3) High school ____(9) Don't know 27. Are you a full- or part-time resident of Miami Beach? ____(1) Full-time [Go to Q28.] ____(2) Part-time [Answer Q27a.] 27a. On average, how many months per year do you live in Miami Beach? ______ months 28. Your gender: ____(1) Male ____(2) Female ____(3) Genderqueer/Non-binary ____(4) Trans Female ____(5) Trans Male ____(6) Prefer not to answer ____(7) Prefer to self-describe: 29. OPTIONAL. Would you be willing to participate in future surveys or focus groups sponsored by the City of Miami Beach and opt-in to a drawing for one (1) $500 prepaid Visa gift card for fully completing your survey? The gift card is only sent via email and drawing limited to one entry per household. [Check ALL that apply.] ____(1) I would like to participate in future surveys or focus groups sponsored by the City of Miami Beach ____(2) I would like to opt-in to a drawing for a $500 prepaid Visa gift card for completing my survey ____(3) No, I would not like to participate 29a. If you indicated that you would like to participate in future surveys or focus groups sponsored by the City of Miami Beach or would like to opt-in to a drawing for one (1) $500 prepaid Visa gift card for fully completing your survey, please provide your information below. Name: Phone : Email: This concludes the survey. Thank you for your time! Please return your completed survey in the enclosed postage-paid envelope addressed to: ETC Institute, 725 W. Frontier Circle, Olathe, KS 66061 Your responses will remain confidential. The information printed to the right will ONLY be used to help identify which areas of the City are having problems with City services. If your address is not correct, please provide the correct information. Thank you. ©2024 ETC Institute Page 1 2024 Resident Survey Please have the adult (age 18 or older) in your household, who most recently had a birthday, complete this survey. If this person is not able to complete the survey, please have another member of the household complete the survey to ensure the opinions of your household are represented. Your input is an important part of the City's effort to improve City services. When you are finished, please return your completed survey in the postage-paid envelope provided. You may also complete the survey online at mbsurvey2.org or by scanning the QR code to the right. As a way to say thank you, at the end of the survey you will have a chance to be entered to win a $500 prepaid Visa gift card for fully completing your survey. 1. Satisfaction with City Services. City services provided by the City of Miami Beach are listed below. Please rate each service by circling the number that corresponds to your rating. How would you rate... Excellent Good Fair Poor Don't Know 01. Cleanliness of streets in your neighborhood 4 3 2 1 9 02. Cleanliness of streets in business/commercial areas 4 3 2 1 9 03. Cleanliness of canals/waterways 4 3 2 1 9 04. Cleanliness of alleyways 4 3 2 1 9 05. Condition of sidewalks (few or no cracks) 4 3 2 1 9 06. Condition of streets 4 3 2 1 9 07. Street lighting 4 3 2 1 9 08. Miami Beach trolley system 4 3 2 1 9 09. Miami Dade County's bus service 4 3 2 1 9 10. Appearance and maintenance of the City's public buildings 4 3 2 1 9 11. Maintenance of parks 4 3 2 1 9 12. Landscape maintenance of rights of way along City streets/public areas 4 3 2 1 9 13. Overall quality of the beaches 4 3 2 1 9 14. Garbage/trash collection 4 3 2 1 9 15. Availability of recycling in public places 4 3 2 1 9 16. Quality of Police services 4 3 2 1 9 17. Availability of Police in your neighborhood 4 3 2 1 9 18. Emergency medical services 4 3 2 1 9 19. Fire services 4 3 2 1 9 20. Ocean rescue/lifeguard/beach patrol services 4 3 2 1 9 21. City's emergency/hurricane preparedness efforts 4 3 2 1 9 22. Efforts to address homelessness 4 3 2 1 9 23. Efforts to manage stormwater drainage and flooding 4 3 2 1 9 24. Reliability of potable (drinking) water 4 3 2 1 9 25. Reliability of sewer (wastewater) services 4 3 2 1 9 26. Quality of parks and recreation programs 4 3 2 1 9 27. Availability of green space near your home 4 3 2 1 9 28. Quality of customer service 4 3 2 1 9 29. Quality of public engagement efforts 4 3 2 1 9 2. Which FIVE of the City services listed in Question 1 do you think are most important for the City to provide? [Write in your answers below using the numbers from the list in Question 1.] 1st: ____ 2nd: ____ 3rd: ____ 4th: ____ 5th: ____ 3. Cleanliness of the City. City services provided by the City of Miami Beach are listed below. Please rate each service by circling the number that corresponds to your rating. How would you rate... Excellent Good Fair Poor Don't Know 1. Cleanliness and maintenance of public garages 4 3 2 1 9 2. Cleanliness and maintenance of public restrooms 4 3 2 1 9 3. Cleanliness of the beaches 4 3 2 1 9 4. Enforcement of codes related to the clean-up of litter and debris on private property 4 3 2 1 9 ©2024 ETC Institute Page 2 4. Parks and Recreation. City services provided by the City of Miami Beach are listed below. Please rate each service by circling the number that corresponds to your rating. How would you rate... Excellent Good Fair Poor Don't Know 1. Quality of City recreation programs 4 3 2 1 9 2. Amount of City recreation programs 4 3 2 1 9 3. Quality of City recreational facilities 4 3 2 1 9 4. Appearance of playgrounds 4 3 2 1 9 5. Appearance of City recreational facilities (pools, tennis, and golf) 4 3 2 1 9 6. Condition of City athletic fields 4 3 2 1 9 7. Amount of dog parks 4 3 2 1 9 5. Culture. Please rate your agreement with the following statements using a scale of 1 to 5, where 5 means "Strongly Agree" and 1 means "Strongly Disagree." Strongly Agree Agree Neutral Disagree Strongly Disagree Don't Know 1. Museum exhibits and cultural organizations provide enough diverse art and cultural activities 5 4 3 2 1 9 2. Cultural activities (such as art shows, film festivals, musicals, and live performances) contribute to the quality of life in Miami Beach 5 4 3 2 1 9 3. Cultural activities (such as movies in the park, music in the park, etc.) are family friendly and age appropriate 5 4 3 2 1 9 4. Miami Beach free or City sponsored art and cultural activities contribute to the quality of life in Miami Beach 5 4 3 2 1 9 5. Major events (such as boat/home/auto shows, 4th of July celebrations, expositions, wine and food festival, etc.) contribute to the quality of life in Miami Beach 5 4 3 2 1 9 6. Feeling of Safety. Please rate how safe you feel in the following areas of Miami Beach using a scale of 1 to 5, where 5 means "Very Safe" and 1 means "Very Unsafe." How safe do you feel... Very Safe Safe Somewhat Safe Unsafe Very Unsafe Don't Know 1. In your neighborhood during the day 5 4 3 2 1 9 2. In your neighborhood during the evening/night 5 4 3 2 1 9 3. In business/commercial areas of the City during the evening/night 5 4 3 2 1 9 4. In City parks that currently have Park Rangers during park hours (South Pointe Park, Flamingo Park, Lummus Park, North Beach Oceanside Park, North Shore Park Youth Center) 5 4 3 2 1 9 5. In entertainment areas 5 4 3 2 1 9 6. During special events 5 4 3 2 1 9 7. Of the following capital improvement project types, which THREE would you select as the most important? ____(1) More walking/biking-friendly streets, greenways, and paths ____(2) Park improvements, for example neighborhood parks ____(3) Water and sewer system improvements ____(4) Roadways pavement improvements ____(5) Bridge improvements ____(6) City facility improvements ____(7) Stormwater and drainage improvements ____(8) Waterway dredging 8. How supportive are you of the City of Miami Beach spending tax dollars to address sea-level rise? ____(5) Very supportive ____(4) Supportive ____(3) Neutral ____(2) Not supportive ____(1) Not at all supportive ____(9) Don't know 9. How willing would you be to pay more taxes for the City to set aside funding to maintain assets such as buildings, roads, streets, sidewalks and vehicles? ____(5) Very willing ____(4) Willing ____(3) Neutral ____(2) Not willing ____(1) Not at all willing ____(9) Don't know ©2024 ETC Institute Page 3 10. Perceptions of the City. Please rate your satisfaction with each of the following using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied." How satisfied are you with... Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know 01. Overall image of the City 5 4 3 2 1 9 02. Quality of life 5 4 3 2 1 9 03. The City of Miami Beach as a place to live 5 4 3 2 1 9 04. Overall quality of City services 5 4 3 2 1 9 05. Leadership provided by the City's elected officials 5 4 3 2 1 9 06. City efforts to plan for growth 5 4 3 2 1 9 07. City efforts to prepare for the future 5 4 3 2 1 9 08. City efforts to prepare for disasters 5 4 3 2 1 9 09. City efforts to prevent crime 5 4 3 2 1 9 10. Value you receive for the City taxes you pay 5 4 3 2 1 9 11. City efforts to be a "green" or sustainable city 5 4 3 2 1 9 12. City efforts to reduce risk from rainfall and sea level rise 5 4 3 2 1 9 13. City regulation of residential development 5 4 3 2 1 9 14. City regulation of commercial development 5 4 3 2 1 9 15. Quality of public schools 5 4 3 2 1 9 16. Capital improvement projects that have recently been completed by the City of Miami Beach 5 4 3 2 1 9 17. The City of Miami Beach as a place to work 5 4 3 2 1 9 11. Code Enforcement. Do you think the level of code enforcement in your neighborhood is... ____(1) Too much/too restrictive ____(2) About right ____(3) Too little/not restrictive enough ____(9) Don't know 12. Please rate the availability of parking in Miami Beach by using a scale of 1 to 3, where 3 is "too much" and 1 "too little." How would you rate... Too Much About Right Too Little Don't Know 1. Availability of on-street parking 3 2 1 9 2. Availability of garage parking 3 2 1 9 3. Availability of open lot parking 3 2 1 9 13. Communication. Which sources do you utilize to obtain information about City government, initiatives, and events? [Check all that apply.] ____(01) MB Magazine ____(02) MBTV (City's TV government channel) ____(03) X (formerly Twitter) ____(04) Facebook ____(05) City website (miamibeachfl.gov) ____(06) City e-mail news ____(07) Nextdoor app ____(08) Forums/Workshops/Meetings ____(09) Miami Beach Gov App ____(10) Other news media: ____(11) Via HOA's or other civic groups: ____(12) Police Department's social media platforms ____(13) Text message alerts 14. Which THREE of the communication channels listed above do you prefer? [Write-in your answers below using the numbers from the list in Question 13.] 1st: ____ 2nd: ____ 3rd: ____ 15. Customer Service. During the last 12 months, how many times have you personally contacted (either by phone, in-person, or electronically) the City of Miami Beach government with a question, service request or complaint? ______ times [If more than "0" times, answer Question 15a-c.] 15a. Which department did you contact most recently? ©2024 ETC Institute Page 4 15b. What was the reason for your most recent contact? [Check only one.] ____(1) Pay a bill ____(2) Visit an elected official ____(3) Research an issue ____(4) Pull a building permit/plan review ____(5) Attend a program/event ____(6) File a complaint ____(7) Other: ____(8) Don't remember 15c. Please rate your agreement with the following statements using a scale of 1 to 5, where 5 means "Strongly Agree" and 1 means "Strongly Disagree," based on your most recent interaction with City employees. Strongly Agree Agree Neutral Disagree Strongly Disagree Don't Know 1. The City of Miami Beach government is open and interested in hearing the concerns or issues of residents 5 4 3 2 1 9 2. It is easy to contact someone at the City who can help you 5 4 3 2 1 9 3. City employees are courteous and professional 5 4 3 2 1 9 4. City employees possess the proper knowledge 5 4 3 2 1 9 5. During my most recent contact with the City, my request was processed in a timely manner 5 4 3 2 1 9 6. During my most recent contact with the City, I was satisfied with the experience I had 5 4 3 2 1 9 16. If you needed to contact the City, which of the following methods would you likely use first? ____(1) Phone ____(2) Send e-mail ____(3) Contact the Mayor or a Commissioner ____(4) Attend a community meeting ____(5) Social media ____(6) Visit City Hall or a department office ____(7) City Website (https://www.miamibeachfl.gov/) ____(8) Other: ____(9) Don't know 17. Which of the following best describes the way that tourism affects the quality of life for residents? [Check all that apply.] ____(01) Adds to the quality of life ____(02) Neither adds nor detracts from your quality of life ____(03) Detracts from the quality of life ____(04) Expanded shopping options ____(05) Crowded restaurants ____(06) Expanded restaurant options ____(07) Increased cultural opportunities ____(08) Traffic congestion ____(09) Brings revenues to the City ____(10) Don't know ____(11) Other: 18. Think for a moment about whether you would recommend the City of Miami Beach to family and friends as a place to live. Would you... ____(1) Definitely recommend ____(2) Probably recommend ____(3) Probably not recommend ____(4) Definitely not recommend ____(9) Don't know Demographics 19. Are you of Hispanic origin? ____(1) Yes ____(2) No 20. Which of the following best describes your race? [Check all that apply.] ____(01) Asian or Asian Indian ____(02) Black or African American ____(03) American Indian or Alaska Native ____(04) White or Caucasian ____(05) Native Hawaiian or other Pacific Islander ____(06) Hispanic, Spanish, or Latino/a/x ____(07) Korean ____(08) Chinese ____(09) Middle Eastern or North African ____(10) Slavic/Eastern European ____(77) Unknown/Don't know ____(88) Prefer not to say ____(99) Other: 21. In what type of residence do you live? ____(1) Single family home ____(2) Townhome/Condominium ____(3) Multi-family complex ____(4) Other: ©2024 ETC Institute Page 5 22. Do you own or rent your current residence? ____(1) Own ____(2) Rent 23. Approximately how many years have you lived in the City of Miami Beach? ______ years 24. What is your age? ______ years 25. What is the combined annual income of all members of your household from all sources before taxes? ____(1) Under $35,000 ____(2) $35,000 to $74,999 ____(3) $75,000 to $99,999 ____(4) $100,000 to $149,999 ____(5) $150,000 or more 26. Do you have children in public, charter, or private schools (grades preK-12)? ____(1) Yes [Answer Q26a-b.] ____(2) No [Go to Q27.] 26a. Which best describes the type of school your children attend? ____(1) Public Miami Beach ____(2) Charter Miami Beach ____(3) Private Miami Beach ____(4) Other: 26b. What level of public school does your child/children attend? [Check all that apply.] ____(1) Elementary ____(2) Middle school ____(3) High school ____(9) Don't know 27. Are you a full- or part-time resident of Miami Beach? ____(1) Full-time [Go to Q28.] ____(2) Part-time [Answer Q27a.] 27a. On average, how many months per year do you live in Miami Beach? ______ months 28. Your gender: ____(1) Male ____(2) Female ____(3) Genderqueer/Non-binary ____(4) Trans Female ____(5) Trans Male ____(6) Prefer not to answer ____(7) Prefer to self-describe: 29. OPTIONAL: Would you be willing to participate in future surveys or focus groups sponsored by the City of Miami Beach and opt-in to a drawing for one (1) $500 prepaid Visa gift card for fully completing your survey? The gift card is only sent via email and drawing limited to one entry per household. [Check ALL that apply.] ____(1) I would like to participate in future surveys or focus groups sponsored by the City of Miami Beach ____(2) I would like to opt-in to a drawing for a $500 prepaid Visa gift card for completing my survey ____(3) No, I would not like to participate 29a. If you indicated that you would like to participate in future surveys or focus groups sponsored by the City of Miami Beach or would like to opt-in to a drawing for one (1) $500 prepaid Visa gift card for completing your survey, please provide your information below. Name: Phone: Email: This concludes the survey. Thank you for your time! Please return your completed survey in the enclosed postage-paid envelope addressed to: ETC Institute, 725 W. Frontier Circle, Olathe, KS 66061 Your responses will remain confidential. The information printed to the right will ONLY be used to help identify which areas of the City are having problems with City services. If your address is not correct, please provide the correct information. Thank you. City of Miami Beach, Florida 2024 Miami Beach Business Survey Findings Report Submitted to City of Miami Beach, Florida by: ETC Institute 725 W. Frontier Lane, Olathe, KS 66061 May 2024 Contents Executive Summary ........................................................... i Section 1: Charts and Graphs ............................................ 1 Section 2: Trend Analysis ................................................ 40 Section 3: Benchmarking Analysis ................................... 65 Section 4: Importance-Satisfaction Analysis .................... 71 Section 5: Tabular Data .................................................. 77 Section 6: Survey Instrument ........................................ 128 i Executive Summary ETC Institute (2024) Page i 2024 Miami Beach Business Survey Executive Summary Purpose and Methodology ETC Institute administered a business survey for the City of Miami Beach during the early months of 2024. The purpose of this survey was to gather input from businesses to help in the City’s efforts to create a business-friendly city. Information compiled from the results will be used by City leaders in making data driven decisions that will greatly impact priorities for the community’s future. The survey, cover letter, and postage paid return envelope were mailed to all businesses in the City of Miami Beach. The cover letter explained the purpose of the survey and encouraged businesses to either return their survey by mail or complete the survey online. ETC Institute followed-up with businesses who received the mailed survey and promoted awareness of the survey using social media ads on Facebook and Instagram to encourage participation. All respondents who completed the survey online were required to provide their business address before submitting their responses. The goal was to attain 600 completed surveys from the businesses of Miami Beach. This goal was exceeded with 610 completed surveys received. The results for a sample of 610 businesses have a 95% level of confidence with a precision of at least +/- 4.00%. ETC Institute collected surveys from each area of the City with 154 completes from the Condo Corridor/North Beach, 139 from Mid Beach, and 385 from South Beach/ South Pointe. Interpretation of “Don’t Know” Responses. The percentage of persons who gave “don’t know” responses is important because it often reflects the level of utilization of City services. For graphing purposes, the percentage of “don’t know” responses has been excluded to facilitate valid comparisons to the benchmarking data from other communities. The percentage of “don’t know” responses for each question is provided in Section 6 (Tabular Data) of this report. This report contains: • A summary of the methodology for administering the survey and major findings • Charts showing the overall results. • Trend analysis comparing this year’s results to previous results. • Benchmarking data that show how Miami Beach compares to other communities. • Importance-Satisfaction analysis • Tabular data that shows the results for each question on the survey • A copy of the survey instrument Major survey findings are on the following pages. ETC Institute (2024) Page ii 2024 Miami Beach Business Survey Executive Summary Major Survey Findings Major City Services Miami Beach businesses were asked to evaluate their satisfaction with major City services, considering both "excellent" and "good" ratings. The top five services identified were emergency medical services (87%), fire services (85%), ocean rescue/lifeguard/beach patrol services (84%), City’s emergency/hurricane preparedness efforts (83%), and maintenance of parks (82%). The lowest rated services by Miami Beach Businesses were condition of streets (55%), Miami-Dade County’s bus service (54%), efforts to manage stormwater drainage and flooding (54%), condition of sidewalks (47%), and efforts to address homelessness (39%). When asked which major City services were most important for the City to provide, Miami Beach businesses indicated the top five most important were: 1. Police services 2. Efforts to address homelessness 3. Cleanliness of streets near your business 4. Condition of streets 5. Condition of sidewalks Perceptions of the City of Miami Beach Sixty-eight percent (68%) of Miami Beach businesses expressed satisfaction, encompassing both "very satisfied" and "satisfied" responses, with the quality of life in Miami Beach. Additionally, 65% indicated satisfaction with the overall image of the City, while 64% conveyed satisfaction with the City’s efforts to prepare for disasters/emergencies. The lowest rated perceptions were the City regulation of residential development (34%), City regulation of commercial development (34%), and the quality and inventory of housing opportunities (29%). Sustainability and Resiliency Miami Beach businesses were surveyed regarding their agreement with nine statements concerning sustainability and resiliency. The highest levels of agreement, including both "strongly agree" and "agree" responses, are outlined below: 1. I have taken steps to reduce solid waste, including recycling and reducing single use plastic 2. Sustainability and resiliency are important to my business 3. I am informed about local climate change issues When asked what the City of Miami Beach could do to improve their business sustainability practices, the top two answers were, provide financial incentives to assist businesses to build sustainable practices (51%), and recognize businesses that reduce single use plastics (51%), ETC Institute (2024) Page iii 2024 Miami Beach Business Survey Executive Summary City Inspections and Code Enforcement Sixty-two percent (62%) of the businesses that were surveyed in Miami Beach reported not being inspected in the past 12 months. When asked how satisfied they were with the consistency and fairness of City inspections, 67% of Miami Beach businesses were either “very satisfied” or “satisfied”. Notably, only 14% of the businesses were “dissatisfied” or “very dissatisfied”. Fifty-six percent (56%) of businesses think the level of code and ordinance enforcement by the City of Miami Beach is about right. Public Transit and Parking Thirty-six percent (36%) of the businesses that were surveyed in Miami Beach rated the effectiveness of public transit for employees as being poor, compared to only 31% rating it as being excellent or good. When asked what their business has done to provide additional transit options for employees, the overwhelming top answer was provide free or subsidized parking spots (76%). When asked which statement best describes the availability of public and private parking for your employees and customers, the top two answers were, there are seldom parking spaces nearby (38%), and there are almost never parking spaces nearby (35%). Forty-four percent (44%) of businesses do not provide parking for their employees and do not know where they park. Thirty-eight percent (38%) of businesses say they provide parking for their employees. Communication Sources The top four sources that businesses of Miami Beach currently use to obtain information about City government issues and events are City website (54%), City email news or newsletters (41%), MB Magazine (37%) and text message alerts (33%). When asked which sources they would prefer to use to get information the top four were City website (44%), City email news or newsletters (41%), text message alerts (33%), and MB Magazine (28%). This shows an alignment between the City and businesses regarding preferred channels for public information. Addintional Findings • 81% of businesses currently think Miami Beach is better or about the same as previous years as a place to do business. • 72% of businesses would definitely or probably recommend the City of Miami Beach as a place to run a business. • 78% of businesses think that the City of Miami Beach is better or about the same compared to other cities as a place to run a business. • 66% of the businesses think the amount of street lighting near their business is about right. • 70% of businesses are supportive (combination of very supportive or supportive responses) of the City of Miami Beach spending tax dollars to address sea-level rise. ETC Institute (2024) Page iv 2024 Miami Beach Business Survey Executive Summary Opportunities for Improvement Recommended Priorities for the Next Two Years In order to help the City of Miami Beach identify investment priorities for the next two years, ETC Institute conducted an Importance-Satisfaction (I-S) analysis. This analysis examined the importance that businesses placed on each City service and the level of satisfaction with each service. By identifying services of high importance and low satisfaction, the analysis identified which services will have the most impact on overall satisfaction with services over the next two years. If the City wants to improve its overall satisfaction rating, it should prioritize investments in services with the highest Importance Satisfaction (I-S) ratings. Details regarding the methodology for the analysis are provided in Section 4 of this report. Based on the results of the Importance-Satisfaction (I-S) Analysis, ETC Institute recommends the following services for high prioritization. Major City Services Very High Priority / Increase Emphasis • Efforts to address homelessness High Priority / Increase Emphasis • Condition of sidewalks (few or no cracks) • Condition of streets • Police services • Cleanliness of streets near your business • Efforts to manage stormwater drainage and flooding 1 Charts and Graphs 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)1 City of Fort Worth Charts and Graphs The following slides show the charts and graphs for the City of Fort Worth in 2023. Miami Beach Business Survey Charts and Graph's The following shows the charts and graphs for the 2024 Miami Beach Business Survey. 2024 Miami Beach Business Survey: Findings Report 2 Q1. Satisfaction With City Services: Top 12 by percentage of respondents (excluding don’t know) 53% 50% 50% 46% 43% 42% 39% 38% 38% 37% 37% 30% 34% 35% 35% 37% 39% 35% 41% 39% 35% 37% 34% 37% 12% 12% 14% 12% 15% 16% 19% 17% 20% 21% 18% 21% 1% 3% 2% 6% 4% 7% 2% 6% 8% 5% 11% 12% 0%20%40%60%80%100% Emergency medical services Fire services Ocean rescue/lifeguard/beach patrol services City's emergency/hurricane preparedness efforts Maintenance of parks Police services Overall quality of the beaches Appearance and maintenance of the City's public buildings Landscape maintenance in right-of-way of City streets/public areas Garbage/trash collection Reliability of potable (drinking) water Miami Beach trolley system Excellent (4)Good (3)Fair (2)Poor (1) 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)3 Q1. Satisfaction With City Services: Bottom 11 by percentage of respondents (excluding don’t know) 28% 27% 26% 26% 23% 21% 21% 20% 19% 16% 10% 34% 38% 36% 39% 35% 33% 34% 36% 34% 31% 29% 24% 23% 24% 25% 28% 23% 25% 27% 25% 26% 27% 14% 11% 14% 11% 14% 23% 19% 17% 21% 27% 34% 0%20%40%60%80%100% Reliability of sewer (wastewater) services Street lighting City efforts to keep businesses informed Cleanliness of streets near your business Quality of customer service Miami-Dade County's bus service Condition of streets Cleanliness of canals/waterways Efforts to manage stormwater drainage and flooding Condition of sidewalks (few or no cracks) Efforts to address homelessness Excellent (4)Good (3)Fair (2)Poor (1) 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)4 Q2. City Services That Are Most Important For The City To Provide: Top 11 by percentage of respondents who selected the item as one of their top five choices 0%20%40%60%80%100% Police services Efforts to address homelessness Cleanliness of streets near your business Condition of streets Condition of sidewalks (few or no cracks) Efforts to manage stormwater drainage and flooding Emergency medical services Street lighting Overall quality of the beaches Fire services Cleanliness of canals/waterways 58% 38% 30% 22% 20% 19% 43% 18% 32% 18% 19% 1st Choice 2nd Choice 3rd Choice 4th Choice 5th Choice 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)5 Q2. City Services That Are Most Important For The City To Provide: Bottom 12 by percentage of respondents who selected the item as one of their top five choices 0%20%40%60%80%100% Maintenance of parks Reliability of potable (drinking) water Reliability of sewer (wastewater) services Garbage/trash collection Miami Beach trolley system City efforts to keep businesses informed Landscape maintenance in right-of-way of City streets/public areas Miami-Dade County's bus service Quality of customer service City's emergency/hurricane preparedness efforts Appearance and maintenance of the City's public buildings Ocean rescue/lifeguard/beach patrol services 17% 14% 12% 12% 10% 10% 16% 5% 14% 4% 7% 12% 1st Choice 2nd Choice 3rd Choice 4th Choice 5th Choice 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)6 Q3. During The Past 12 Months, How Many Times Has Your Establishment Been Inspected? by percentage of respondents (excluding don’t know) 62% 16%21% 1% 0 Times 1 Time 2 Times 3+ Times V1 - Only 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)7 Q3a. How Satisfied Are You With The Consistency And Fairness Of City Inspections? by percentage of respondents (excluding don’t know) 20%47% 20% 7% 7% Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied V1 - Only 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)8 Q3. Do You Think The Miami Beach Convention Center Contributes Positively To The Overall Value Of Doing Business In Miami Beach? by percentage of respondents 84% 16% Yes No V2 - Only 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)9 Q4. Do You Think The Level And Character Of Miami Beach Tourism Add Value To The Business Community? by percentage of respondents 85% 15% Yes No V2 - Only 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)10 Q4. Level Of Agreement About Culture Statements by percentage of respondents (excluding don’t know) 39% 32% 31% 31% 32% 34% 40% 37% 29% 27% 24% 17% 20% 24% 23% 4% 11% 12% 17% 18% 0%20%40%60%80%100% Cultural activities (such as movies in the park, music in the park, etc.) are family friendly and age appropriate Museum exhibits and cultural organizations provide enough diverse art and cultural activities Cultural activities (such as art shows, film festivals, musicals, and live performances) contribute to the success of my business Major events (such as boat/home/auto shows, 4th of July celebrations, expositions, food and wine festivals, etc.) help my business succeed Miami Beach free or City sponsored art and cultural activities contribute to the success of my business Strongly Agree (5)Agree (4)Neutral (3)Disagree / Strongly Disagree (2/1) V1 - Only 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)11 Q5. Level Of Agreement About Sustainability And Resiliency Statements by percentage of respondents (excluding don’t know) 50% 46% 36% 33% 36% 31% 31% 29% 21% 29% 30% 32% 35% 27% 31% 27% 28% 23% 15% 15% 17% 19% 15% 19% 22% 19% 28% 6% 9% 14% 14% 22% 19% 20% 24% 28% 0%20%40%60%80%100% I have taken steps to reduce solid waste, including recycling and reducing single-use plastic Sustainability and Resiliency are important to my business I am informed about local climate change issues I have taken steps to make my business more energy efficient I have taken steps to make my business more water efficient My business has a continuity of operations plan in the event of a disaster I have observed increased flooding Tree canopy is sufficient adjacent to my business I'm satisfied with my building(s)’ flood risk protections Strongly Agree (5)Agree (4)Neutral (3)Disagree / Strongly Disagree (2/1) V2 - Only 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)12 Q6. Which Of The Following Could The City Do To Improve Your Business Sustainability Practices? by percentage of respondents (multiple selections could be made) 51% 51% 47% 47% 30% 4% 0%20%40%60%80%100% V2 - Only Provide financial incentives to assist businesses to build sustainable practices Recognize businesses that reduce single-use plastics Provide an incentive program for installation of energy efficiency & renewable energy upgrades Recognize businesses that build sustainability into their operations, including reducing energy consumption Provide better information & guidance on sustainability & resiliency practices Other 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)13 Q5. Feelings Of Safety by percentage of respondents (excluding don’t know) 39% 30% 27% 38% 30% 32% 20% 27% 22% 3% 13% 19% 0%20%40%60%80%100% In and around your place of business during the daytime In and around your place of business during the evening/night During special events Very Safe (5)Safe (4)Somewhat Safe (3)Unsafe / Very Unsafe (2/1) V1 - Only 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)14 Q6. Do You Think The Amount Of Street Lighting Near Your Business Is… by percentage of respondents (excluding not provided) 5% 66% 30% Too Much / Too Bright About Right Too Little / Too Dark V1 - Only 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)15 Q7. Perceptions Of The City by percentage of respondents (excluding don’t know) 29% 29% 28% 26% 16% 21% 15% 14% 18% 16% 11% 10% 9% 13% 9% 10% 10% 7% 39% 36% 36% 33% 35% 28% 33% 31% 26% 27% 31% 31% 30% 26% 29% 24% 24% 22% 23% 23% 25% 27% 26% 27% 29% 28% 32% 28% 30% 35% 33% 30% 30% 26% 28% 33% 10% 12% 11% 14% 23% 23% 23% 27% 25% 29% 28% 25% 28% 30% 32% 39% 38% 38% 0%20%40%60%80%100% Quality of life Overall image of the City City efforts to prepare for disasters/emergencies Overall quality of City services City efforts to be a "green" or sustainable city City efforts to prevent crime Quality and types of businesses and industries City efforts to reduce risk from rainfall and sea-level rise Leadership provided by the City's elected officials Quality of public schools City efforts to prepare for the future Quality and availability of skilled employees City efforts to connect businesses with City resources City efforts to plan for growth Value you receive for the City taxes your business pays City regulation of residential development City regulation of commercial development Quality and inventory of housing opportunities Very Satisfied (5)Satisfied (4)Neutral (3)Dissatisfied / Very Dissatisfied (2/1) 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)16 Q7. How Supportive Are You Of The City Of Miami Beach Spending Tax Dollars To Address Sea-Level Rise? by percentage of respondents (excluding don’t know) 44% 26% 15% 6% 11% Very Supportive Supportive Neutral Not Supportive Not at all Supportive V2 - Only 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)17 Q8. How Willing Would You Be To Pay More Taxes For The City To Set Aside Funding To Maintain Assets Such As Buildings, Roads, Streets, Sidewalks And Vehicles? by percentage of respondents (excluding don’t know) 7% 12% 18% 27% 36% Very Willing Willing Neutral Not Willing Not at all Willing V1 - Only 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)18 Q8. Which Source Do You Utilize To Obtain Information About City Government Issues, And Events? by percentage of respondents (multiple selections could be made) 54% 41% 37% 33% 21% 20% 15% 15% 13% 10% 10% 5% 3% 0%20%40%60%80%100% City website (www.miamibeachfl.gov) City email news or newsletters MB Magazine Text alerts Facebook Nextdoor app Miami Beach Gov app Other news media HOA or other civic groups MBTV (City's TV government channel) X (formerly Twitter) Police department's social media platforms Forums/workshops/meetings V2 - Only 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)19 Q9. Which Communication Channels Do You Prefer? by percentage of respondents who selected the item as one of their top three choices 0%20%40%60%80%100% City website (www.miamibeachfl.gov) City email news or newsletters Text alerts MB Magazine Nextdoor app Other news media Facebook Miami Beach Gov app X (formerly Twitter) HOA or other civic groups MBTV (City's TV government channel) Police department's social media platforms Forums/workshops/meetings 44% 41% 18% 16% 3% 2% 15% 12% 28% 33% 10% 10% 6% 1st Choice 2nd Choice 3rd Choice V2 - Only 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)20 Q9. Do You Think The Level Of Code And Ordinance Enforcement Established By The City Of Miami Beach Near Your Business Is… by percentage of respondents (excluding not provided) 21%56% 23% Too Much / Too Restrictive About Right Too Little / Not Restrictive Enough V1 - Only 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)21 Q10. Over The Past 12 Months, How Would You Rate The Effectiveness Of Public Transit For Employee Commuting? by percentage of respondents (excluding don’t know) 3% 27% 34% 36% Excellent Good Fair Poor V1 - Only 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)22 Q11. Which Of The Following Has Your Business Done To Provide Additional Transit Options For Your Employees? by percentage of respondents (multiple selections could be made) 76% 16% 16% 10% 0%20%40%60%80%100% Provide free or subsidized parking spots Provide public transit passes Provide CitiBike passes Coordinate carpool(s) V1 - Only 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)23 Q12. Which One Of The Following Best Describes The Availability Of Public And Private Parking For Your Employees And Customers? by percentage of respondents 38% 35% 15% 13% 0%20%40%60%80%100% There are seldom parking spaces nearby There are almost never parking spaces nearby There are often parking spaces nearby There are almost always parking spaces nearby V1 - Only 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)24 Q12a. Do You Know Where Your Employees Typically Park? by percentage of respondents 44% 38% 18% 0%20%40%60%80%100% I do not provide parking & do not know where they park I provide parking for my employees I do not provide parking & know where they park V1 - Only 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)25 Q13. How Many Times Have You Personally Contacted The City Of Miami Beach Government With A Question, Service Request, Or Complaint? by percentage of respondents (excluding don’t know) 84% 13% 2%2% 0-2 Times 3-5 Times 6-10 Times 11+ Times 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)26 Q13c. Level Of Agreement With Customer Service by percentage of respondents (excluding don’t know) 30% 27% 21% 24% 20% 20% 16% 37% 36% 31% 25% 28% 25% 23% 22% 22% 24% 23% 24% 29% 29% 12% 16% 24% 28% 28% 26% 32% 0%20%40%60%80%100% City employees are courteous and professional City employees possess the proper knowledge During my most recent contact with the City, I was satisfied with the experience I had During my most recent contact with the City, the requests made by my business were processed in a timely manner The City of Miami Beach government is open and interested in hearing the concerns or issues of businesses During my most recent contact with the City, I found the process to be user-friendly and easy to understand It is easy to contact someone at the City who can help you Strongly Agree (5)Agree (4)Neutral (3)Disagree / Strongly Disagree (2/1) 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)27 Q15. Compared To Other Cities, How Would You Rate Miami Beach As A Place To Run A Business? by percentage of respondents (excluding not provided) 37% 41% 23% Better About The Same Worse V1 - Only 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)28 Q15. Compared To Previous Years, How Would You Currently Rate Miami Beach As A Place To Do Business? by percentage of respondents (excluding not provided) 30% 51% 19% Better About The Same Worse V1 - Only 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)29 Q17. Would You Recommend The City Of Miami Beach To Others As A Place To Run A Business? by percentage of respondents (excluding don’t know) 30% 42% 21% 7% Definitely Recommend Probably Recommend Probably Not Recommend Definitely Not Recommend V1 - Only 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)30 Demographics 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)31 Q18. Are You An Owner Or Manager At Your Business? by percentage of respondents (excluding not provided) 99% 1% Yes No Other roles listed: Office Manager Office Supervisor Business Administrator Pastor 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)32 Q19. How Long Has Your Business Been In The City Of Miami Beach? by percentage of respondents (excluding not provided) 17% 19% 17% 24% 24% 0-2 Years 3-5 Years 6-10 Years 11-20 Years 21+ Years 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)33 Q20. Approximately, How Many Full-Time Employees Does Your Business Currently Have At The Location Where You Received The Survey? by percentage of respondents (excluding not provided) 54% 26% 8% 6% 5% 0-5 6-10 11-20 21-50 51+ 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)34 Q21. Approximately, How Many Part-Time Employees Does Your Business Currently Have At The Location Where You Received The Survey? by percentage of respondents (excluding not provided) 78% 14% 5%1% 1% 0-5 6-10 11-20 21-50 51+ 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)35 Q22. Annual Gross Sales/Revenue Of Your Business? by percentage of respondents 13% 12% 7% 9% 5% 7% 47% 0-199K 200K-499K 500K-999K 1M-2.99M 3M-4.99M 5M+ Not provided 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)36 Q23. How Many Locations Do You Have Within The City Of Miami Beach? by percentage of respondents (excluding not provided) 88% 12% One More Than One 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)37 Q24. How Many Locations Do You Have Outside The City Of Miami Beach? by percentage of respondents (excluding not provided) 56% 15% 16% 13% None 1 2-5 5+ 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)38 Q25. What Type Of Business Is Your Establishment? by percentage of respondents 20% 19% 16% 14% 9% 6% 4% 3% 2% 1% 7% Professional, scientific/technical services Retail trade Accommodation & food services Real estate, rentals, & leasing Health care/medical/social services Finance/insurance Administrative & support services Wholesaler/distributor Transportation/warehousing Manufacturing Other 0%20%40%60%80%100% 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)39 2 Trend Analysis 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)40 City of Fort Worth Charts and Graphs The following slides show the charts and graphs for the City of Fort Worth in 2023. Miami Beach Business Survey Trends The following shows the results for the 2024 Miami Beach Business Survey compared to the results from 2022. 2024 Miami Beach Business Survey: Findings Report 41 Q1. City Services: Top 12 2024 vs 2022 87% 85% 84% 83% 82% 80% 77% 77% 74% 73% 71% 67% 87% 90% 87% 79% 76% 74% 62% 67% 62% 65% 65% 71% 0%20%40%60%80%100% Emergency medical services Fire services Ocean rescue/lifeguard/beach patrol services City's emergency/hurricane preparedness efforts Maintenance of parks Overall quality of the beaches Police services Appearance and maintenance of the City's public buildings Garbage/trash collection Landscape maintenance in right-of-way of City streets/public areas Reliability of potable (drinking) water Miami Beach trolley system 2024 2022 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)42 Q1. City Services: Bottom 11 2024 vs 2022 66% 65% 62% 62% 58% 56% 55% 54% 54% 47% 39% 68% 53% 65% 54% 50% 44% 48% 53% 43% 50% 23% 0%20%40%60%80%100% Street lighting Cleanliness of streets near your business Reliability of sewer (wastewater) services City efforts to keep businesses informed Quality of customer service Cleanliness of canals/waterways Condition of streets Miami-Dade County's bus service Efforts to manage stormwater drainage and flooding Condition of sidewalks (few or no cracks) Efforts to address homelessness 2024 2022 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)43 Q3. Miami Beach Convention Center Contributes Positively 2024 vs 2022 84% 16% 84% 16% 0%20%40%60%80%100% Yes No 2024 2022 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)44 Q3a. Satisfaction With City Inspections 2024 vs 2022 20% 47% 20% 7% 7% 29% 35% 21% 12% 3% 0%20%40%60%80%100% Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied 2024 2022 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)45 Q4. Does Miami Beach Tourism Add Value 2024 vs 2022 85% 15% 76% 25% 0%20%40%60%80%100% Yes No 2024 2022 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)46 Q4. Cultural Statements 2024 vs 2022 72% 72% 68% 60% 59% 72% 68% 66% 65% 63% 0%20%40%60%80%100% 2024 2022 Cultural activities (such as movies in the park, music in the park, etc.) are family friendly and age appropriate Museum exhibits and cultural organizations provide enough diverse art and cultural activities Cultural activities (such as art shows, film festivals, musicals, and live performances) contribute to the success of my business Major events (such as boat/home/auto shows, 4th of July celebrations, expositions, food and wine festivals, etc.) help my business succeed Miami Beach free or City sponsored art and cultural activities contribute to the success of my business 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)47 Q5. Feelings Of Safety 2024 vs 2022 78% 60% 59% 71% 42% 38% 0%20%40%60%80%100% In and around your place of business during the daytime In and around your place of business during the evening/night During special events 2024 2022 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)48 Q5. Sustainability And Resiliency 2024 vs 2022 79% 76% 68% 67% 63% 62% 58% 57% 45% 78% 83% 72% 69% 69% 66% 52% 53% 46% 0%20%40%60%80%100% 2024 2022 I have taken steps to reduce solid waste, including recycling and reducing single-use plastic Sustainability and Resiliency are important to my business I am informed about local climate change issues I have taken steps to make my business more energy efficient I have taken steps to make my business more water efficient My business has a continuity of operations plan in the event of a disaster I have observed increased flooding Tree canopy is sufficient adjacent to my business I'm satisfied with my building(s)’ flood risk protections 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)49 Q6. Business Sustainability Practices 2024 vs 2022 51% 51% 47% 47% 30% 52% 39% 45% 34% 44% 0%20%40%60%80%100% 2024 2022 Provide financial incentives to assist businesses to build sustainable practices Recognize businesses that reduce single-use plastics Provide an incentive program for installation of energy efficiency & renewable energy upgrades Recognize businesses that build sustainability into their operations, including reducing energy consumption Provide better information & guidance on sustainability & resiliency practices 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)50 Q6. Amount Of Street Lighting 2024 vs 2022 5% 66% 30% 11% 52% 37% 0%20%40%60%80%100% Too much/too bright About right Too little/too dark 2024 2022 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)51 Q7. Amount Of Street Lighting 2024 vs 2022 5% 66% 30% 11% 52% 37% 0%20%40%60%80%100% Too much/too bright About right Too little/too dark 2024 2022 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)52 Q7. Tax Dollars To Address Sea-Level Rise 2024 vs 2022 44% 26% 15% 6% 11% 44% 32% 14% 6% 4% 0%20%40%60%80%100% Very supportive Supportive Neutral Not supportive Not at all supportive 2024 2022 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)53 Q7. Perceptions Of The City 2024 vs 2022 68% 65% 64% 60% 51% 50% 48% 45% 44% 43% 43% 40% 39% 38% 34% 34% 29% 51% 47% 55% 51% 35% 32% 39% 38% 40% 46% 40% 28% 36% 34% 28% 26% 18% 0%20%40%60%80%100% Quality of life Overall image of the City City efforts to prepare for disasters/emergencies Overall quality of City services City efforts to be a "green" or sustainable city City efforts to prevent crime Quality and types of businesses and industries City efforts to reduce risk from rainfall and sea-level rise Leadership provided by the City's elected officials Quality of public schools City efforts to prepare for the future Quality and availability of skilled employees City efforts to plan for growth Value you receive for the City taxes your business pays City regulation of residential development City regulation of commercial development Quality and inventory of housing opportunities 2024 2022 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)54 Q8. Current Information Sources 2024 vs 2022 54% 41% 37% 33% 21% 20% 15% 15% 13% 10% 10% 5% 3% 36% 56% 35% 11% 30% 13% 7% 17% 18% 10% 16% 11% 9% 0%20%40%60%80%100% City website (www.miamibeachfl.gov) City email news or newsletters MB Magazine Text alerts Facebook Nextdoor app Miami Beach Gov app Other news media HOA or other civic groups MBTV (City's TV government channel) X (formerly Twitter) Police department's social media platforms Forums/workshops/meetings 2024 2022 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)55 Q8. Tax Dollars To Maintain Assets 2024 vs 2022 7% 12% 18% 27% 36% 9% 19% 27% 25% 20% 0%20%40%60%80%100% Very willing Willing Neutral Not willing Not at all willing 2024 2022 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)56 Q9. Level Of Code Enforcement 2024 vs 2022 21% 56% 23% 36% 37% 28% 0%20%40%60%80%100% Too much/too restrictive About right Too little/not restrictive enough 2024 2022 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)57 Q10. Effectiveness Of Public Transit For Employee Commuting 2024 vs 2022 3% 27% 34% 36% 8% 26% 30% 36% 0%20%40%60%80%100% Excellent Good Fair Poor 2024 2022 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)58 Q11. Providing Addintional Transit Options To Employees 2024 vs 2022 76% 10% 58% 15% 0%20%40%60%80%100% Provide free or subsidized parking spots Coordinate carpool(s) 2024 2022 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)59 Q12. Availability Of Parking 2024 vs 2022 38% 35% 15% 13% 27% 41% 19% 13% 0%20%40%60%80%100% There are seldom parking spaces nearby There are almost never parking spaces nearby There are often parking spaces nearby There are almost always parking spaces nearby 2024 2022 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)60 Q13. Customer Service 2024 vs 2022 67% 63% 52% 49% 48% 45% 39% 60% 45% 44% 45% 40% 46% 34% 0%20%40%60%80%100% 2024 2022 City employees are courteous and professional City employees possess the proper knowledge During my most recent contact with the City, I was satisfied with the experience I had During my most recent contact with the City, the requests made by my business were processed in a timely manner The City of Miami Beach government is open and interested in hearing the concerns or issues of businesses During my most recent contact with the City, I found the process to be user-friendly and easy to understand It is easy to contact someone at the City who can help you 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)61 Q15. Compared To Other Cities, Miami Beach As A Place To Run A Business. 2024 vs 2022 37% 41% 23% 22% 39% 39% 0%20%40%60%80%100% Better About the same Worse 2024 2022 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)62 Q16. Compared To Previous Years, Miami Beach As A Place To Run A Business. 2024 vs 2022 30% 51% 19% 21% 35% 44% 0%20%40%60%80%100% Better About the same Worse 2024 2022 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)63 Q16. Recommend Miami Beach To Others 2024 vs 2022 30% 42% 21% 7% 13% 40% 31% 17% 0%20%40%60%80%100% Definitely recommend Probably recommend Probably not recommend Definitely not recommend 2024 2022 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)64 3 Benchmarking Analysis 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)65 Overview Originally established in 1999, the DirectionFinder® program by ETC Institute was designed to empower community leaders with statistically robust survey data, aiding them in making informed decisions. Since its inception in November 1999, the survey has been implemented in over 300 cities and counties across 49 states. The majority of participating communities utilize the survey on either an annual or biennial basis. This section comprises two segments dedicated to benchmarking. National Benchmarking National Benchmarking data from two sources: (1) a national survey that was administered by ETC Institute during the summer of 2023 to a random sample of more than 5,000 residents in the continental United States and (2) from a regional survey administered to a random sample of more than 715 residents in Florida during the winter of 2023. The charts on the following pages show how the results for the City of Miami Beach compare to the national average and the Florida average. The light blue bar shows the results for the City of Miami Beach. The light orange bar shows the Florida average. The grey bar shows the results of a national survey that was administered by ETC Institute. ETC Institute does not maintain benchmarking data for all the items that were included in the City’s 2024 survey. Only items that ETC Institute maintains benchmarking data for are included in this section. National Benchmarking Analysis 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)66 City of Fort Worth Charts and Graphs The following slides show the charts and graphs for the City of Fort Worth in 2023. Miami Beach Business Survey Benchmarking The following shows the charts and graphs for the 2024 Miami Beach Business Survey compared to a national average and Florida average. 2024 Miami Beach Business Survey: Findings Report 67 Q1. City Services: Top 9 Miami Beach Business vs Florida Average vs National Average Emergency medical services Fire services Maintenance of parks Police services Appearance and maintenance of the City's public buildings Garbage/trash collection Landscape maintenance in right-of-way of City streets/public areas Reliability of potable (drinking) water Street lighting 87% 85% 82% 77% 77% 74% 73% 71% 66% 63% 67% 77% 53% 45% 52% 52% 48% 52% 71% 76% 76% 53% 56% 55% 55% 52% 59% 0%20%40%60%80%100% Miami Beach Florida Average National Average 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)68 Q1. City Services: Bottom 8 Miami Beach Business vs Florida Average vs National Average Cleanliness of streets near your business Reliability of sewer (wastewater) services City efforts to keep businesses informed Quality of customer service Condition of streets Miami-Dade County's bus service Efforts to manage stormwater drainage and flooding Condition of sidewalks (few or no cracks) 65% 62% 62% 58% 55% 54% 54% 47% 47% 46% 33% 43% 49% 34% 45% 48% 53% 53% 43% 39% 50% 37% 50% 47% 0%20%40%60%80%100% Miami Beach Florida Average National Average 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)69 Q5. Perceptions Of The City Miami Beach Business vs Florida Average vs National Average Overall image of the City City efforts to prepare for disasters/emergencies Overall quality of City services City efforts to prevent crime Leadership provided by the City's elected officials Quality of public schools City efforts to plan for growth Value you receive for the City taxes your business pays 65% 64% 60% 50% 44% 43% 39% 38% 50% 44% 43% 54% 33% 41% 28% 29% 53% 43% 49% 49% 38% 46% 39% 33% 0%20%40%60%80%100% Miami Beach Florida Average National Average 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)70 4 Importance-Satisfaction Analysis 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)71 Importance-Satisfaction Overview Today, City officials have limited resources which need to be targeted to activities that are of the most benefit to their citizens. Two of the most important criteria for decision making are (1) to target resources toward services of the highest importance to citizens; and (2) to target resources toward those services where citizens are the least satisfied. The Importance-Satisfaction (IS) rating is a unique tool that allows public officials to better understand both of these highly important decision-making criteria for each of the services they are providing. The Importance-Satisfaction rating is based on the concept that public agencies will maximize overall customer satisfaction by emphasizing improvements in those areas where the level of satisfaction is relatively low, and the perceived importance of the service is relatively high. Methodology The rating is calculated by summing the percentage of responses for items selected as the first, second, and third most important services for the City to provide. The sum is then multiplied by 1 minus the percentage of respondents who indicated they were positively satisfied with the City’s performance in the related area (the sum of the ratings of 4 and 5 on a 5-point scale excluding “Don’t Know” responses). “Don’t Know” responses are excluded from the calculation to ensure the satisfaction ratings among service categories are comparable. [IS=Importance x (1-Satisfaction)]. Example of the Calculation: Respondents were asked to identify the major categories of City services they think are most important for the City to provide. Forty-three percent (43.3%) of respondents selected efforts to address homelessness as the most important service for the City to provide. Regarding satisfaction, thirty-nine percent (38.9%) of respondents surveyed rated efforts to address homelessness as a “4” or “5” on a 5-point scale (where “5” means “Very Satisfied”) excluding “Don’t Know” responses. The I-S rating for efforts to address homelessness was calculated by multiplying the sum of the most important percentages by 1 minus the sum of the satisfaction percentages. In this example 43.3% was multiplied by 61.1% (1-0.389). This calculation yielded an I-S rating of 0.2646 which ranked first out of 23 major categories of City service. The maximum rating is 1.00 and would be achieved when 100% of the respondents select an item as one of their top three choices to emphasize over the next two years and 0% indicate they are positively satisfied with the delivery of the service. Importance-Satisfaction Analysis 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)72 The lowest rating is 0.00 and could be achieved under either of the following two situations: •If 100% of the respondents were positively satisfied with the delivery of the service •If none (0%) of the respondents selected the service as one of the three most important areas for the City to emphasize over the next two years. Interpreting the Ratings Ratings that are greater than or equal to 0.20 identify areas that should receive significantly more emphasis over the next two years. Ratings from 0.10 to 0.20 identify service areas that should receive increased emphasis. Ratings less than 0.10 should continue to receive the current level of emphasis. •Very High Priority / Significantly Increase Emphasis (IS>=0.20) •High Priority / Increase Emphasis (0.10<=IS<0.20) •Medium Priority / Maintain Current Emphasis (IS<0.10) The results for the City of Miami Beach are provided on the following pages. Importance-Satisfaction Analysis 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)73 Importance-Satisfaction Ratings City of Miami Beach Business Survey (2024) Major Categories of City Services Miami Beach, FL Category of Service Most Important % Most Important Rank Satisfaction % Satisfaction Rank Importance- Satisfaction Rating I-S Rating Rank Efforts to address homelessness 43.3%2 38.9%23 0.2646 1 Condition of sidewalks (few or no cracks)29.5%5 46.9%22 0.1566 2 Condition of streets 31.8%4 55.3%19 0.1421 3 Police services 57.5%1 76.8%7 0.1334 4 Cleanliness of streets near your business 37.5%3 64.6%14 0.1328 5 Efforts to manage stormwater drainage and flooding 21.7%6 53.6%21 0.1007 6 Cleanliness of canals/waterways 17.8%11 56.2%18 0.0780 7 Street lighting 19.1%8 65.7%13 0.0655 8 Reliability of sewer (wastewater) services 14.1%14 62.0%15 0.0536 9 City efforts to keep businesses informed 12.1%17 61.5%16 0.0466 10 Reliability of potable (drinking) water 15.9%13 70.9%11 0.0463 11 Miami-Dade County's bus service 9.7%19 53.9%20 0.0447 12 Quality of customer service 9.7%20 58.1%17 0.0406 13 Miami Beach trolley system 12.1%16 67.3%12 0.0396 14 Overall quality of the beaches 18.5%9 79.9%6 0.0372 15 Garbage/trash collection 13.9%15 74.3%9 0.0357 16 Landscape maintenance in right-of-way of City streets/public areas 12.0%18 72.5%10 0.0330 17 Maintenance of parks 17.3%12 82.0%5 0.0311 18 Fire services 17.9%10 85.2%2 0.0265 19 Emergency medical services 19.6%7 87.4%1 0.0247 20 City's emergency/hurricane preparedness efforts 7.4%21 82.6%4 0.0129 21 Appearance and maintenance of the City's public buildings 5.1%22 76.6%8 0.0119 22 Ocean rescue/lifeguard/beach patrol services 4.3%23 84.2%3 0.0068 23 Most Important %: The "Most Important" percentage represents the sum of the first, second, third, fourth, and fifth most important responses for each item. Respondents were asked to identify the items they thought should receive the most emphasis over the next two years. Satisfaction %:The "Satisfaction" percentage represents the sum of the ratings "4" and "5" excluding 'don't knows.' Respondents ranked their level of satisfaction with the each of the items on a scale of 1 to 5, with "5" being very satisfied and "1" being very dissatisfied. Very High Priority (I-S = >0.20) Note: The I-S Rating is calculated by multiplying the "Most Important" % by (1-'Satisfaction' %) High Priority (I-S = 0.10-0.20) Medium Priority (I-S = <0.10) 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)74 Importance-Satisfaction Matrix Analysis Overview The Importance-Satisfaction rating is based on the concept that public agencies will maximize overall customer satisfaction by emphasizing improvements in those areas where the level of satisfaction is relatively low, and the perceived importance of the service is relatively high. ETC Institute developed an Importance-Satisfaction Matrix to display the perceived importance of major services that were assessed on the survey against the perceived quality of service delivery. The two axes on the matrix represent satisfaction (vertical) and relative importance (horizontal). Interpretation The I-S (Importance-Satisfaction) matrix should be interpreted as follows. •High Satisfaction, High Importance. Continued Emphasis. This area shows where the City is meeting customer expectations. Items in this area have a significant impact on residents’ overall level of satisfaction. The City should maintain (or slightly increase) emphasis on items in this area. •High Satisfaction, Low Importance. Exceeding Expectations. This area shows where the City is performing significantly better than customers expect the City to perform. Items in this area do not significantly affect the overall level of satisfaction that residents have with City services. The City should maintain emphasis on items in this area. •Low Satisfaction, High Importance. Opportunities for Improvement. This area shows where the City is not performing as well as residents expect the City to perform. This area has a significant impact on resident satisfaction, and the City should Increase emphasis on items in this area. •Low Satisfaction, Low Importance. Less Important. This area shows where the City is not performing well relative to the City’s performance in other areas; however, this area is generally considered to be less important to residents. This area does not significantly affect overall satisfaction with City services because the items are less important to residents. The City should maintain (or slightly decrease) emphasis on items in this area. Matrices showing the results for the City of Miami Beach are provided on the following pages. Importance-Satisfaction Matrix Analysis 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)75 2024 City of Miami Beach Business Survey: Major Categories of City Services The points on the graph show deviations from the mean importance and satisfaction ratings given by respondents on the survey Sa t i s f a c t i o n R a t i n g s ( M e a n ) Importance Ratings (Mean) High Satisfaction, Low Importance High Satisfaction, High Importance Police services Efforts to address homelessness Miami-Dade County's bus service Efforts to manage stormwater drainage and flooding Cleanliness of streets near your business Street lighting Cleanliness of canals/waterways Low Satisfaction, Low Importance Low Satisfaction, High Importance Condition of streets Condition of sidewalks (few or no cracks) Quality of customer service Reliability of sewer (wastewater) servicesCity efforts to keep businesses informed Miami Beach trolley system Reliability of potable (drinking) water Garbage/trash collection Landscape maintenance in right-of- way of City streets/public areas Appearance and maintenance of the City's public buildings City's emergency/hurricane preparedness efforts Ocean rescue/lifeguard/beach patrol services Overall quality of the beaches Emergency medical services Fire services Maintenance of parks 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)76 5 Tabular Data 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)77 Version: Version Number Percent Version 1 302 49.5 % Version 2 308 50.5 % Total 610 100.0 % Area: Area Number Percent Condo Corridor/North Beach 154 25.2 % Mid Beach 139 22.8 % South Beach/South Pointe 317 52.0 % Total 610 100.0 % 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)78 V1 & V2 COMBINED: Q1. Satisfaction with City Services. City services provided by the City of Miami Beach are listed below. Please rate each service by circling the number to the right that corresponds to your rating. (N=610) Excellent Good Fair Poor Don't know Q1-1. Cleanliness of streets near your business 25.2% 38.7% 24.6% 10.5% 1.0% Q1-2. Cleanliness of canals/waterways 18.2% 32.6% 24.6% 14.9% 9.7% Q1-3. Condition of sidewalks (few or no cracks) 15.7% 30.7% 25.9% 26.7% 1.0% Q1-4. Condition of streets 20.3% 33.4% 24.6% 18.9% 2.8% Q1-5. Street lighting 27.2% 38.0% 23.1% 10.8% 0.8% Q1-6. Miami Beach trolley system 19.5% 24.4% 13.8% 7.5% 34.8% Q1-7. Miami-Dade County's bus service 11.8% 18.2% 13.0% 12.6% 44.4% Q1-8. Appearance & maintenance of City's public buildings 35.4% 36.7% 16.4% 5.6% 5.9% Q1-9. Maintenance of parks 42.1% 37.7% 14.1% 3.4% 2.6% Q1-10. Landscape maintenance in right-of- way of City streets/public areas 36.6% 33.9% 19.2% 7.5% 2.8% Q1-11. Overall quality of the beaches 38.9% 40.3% 18.4% 1.5% 1.0% Q1-12. Garbage/trash collection 35.6% 36.1% 20.2% 4.6% 3.6% Q1-13. Police services 40.3% 33.0% 15.4% 6.7% 4.6% Q1-14. Emergency medical services 34.8% 22.1% 7.5% 0.7% 34.9% Q1-15. Fire services 35.9% 24.9% 8.7% 1.8% 28.7% Q1-16. Ocean rescue/lifeguard/beach patrol services 38.0% 26.6% 10.8% 1.3% 23.3% Q1-17. City's emergency/hurricane preparedness efforts 39.0% 31.5% 10.0% 4.9% 14.6% Q1-18. Efforts to address homelessness 8.9% 24.6% 23.4% 29.2% 13.9% Q1-19. Efforts to manage stormwater drainage & flooding 17.7% 31.1% 23.0% 19.3% 8.9% Q1-20. Reliability of potable (drinking) water 32.3% 30.5% 15.9% 9.8% 11.5% 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)79 V1 & V2 COMBINED: Q1. Satisfaction with City Services. City services provided by the City of Miami Beach are listed below. Please rate each service by circling the number to the right that corresponds to your rating. Excellent Good Fair Poor Don't know Q1-21. Reliability of sewer (wastewater) services 25.7% 31.0% 21.8% 13.0% 8.5% Q1-22. Quality of customer service 18.5% 28.0% 22.5% 11.1% 19.8% Q1-23. City efforts to keep businesses informed 23.8% 33.1% 22.6% 13.1% 7.4% 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)80 WITHOUT “DON’T KNOW” RESPONSES V1 & V2 COMBINED: Q1. Satisfaction with City Services. City services provided by the City of Miami Beach are listed below. Please rate each service by circling the number to the right that corresponds to your rating. (without "don't know") (N=610) Excellent Good Fair Poor Q1-1. Cleanliness of streets near your business 25.5% 39.1% 24.8% 10.6% Q1-2. Cleanliness of canals/waterways 20.1% 36.1% 27.2% 16.5% Q1-3. Condition of sidewalks (few or no cracks) 15.9% 31.0% 26.2% 27.0% Q1-4. Condition of streets 20.9% 34.4% 25.3% 19.4% Q1-5. Street lighting 27.4% 38.3% 23.3% 10.9% Q1-6. Miami Beach trolley system 29.9% 37.4% 21.1% 11.6% Q1-7. Miami-Dade County's bus service 21.2% 32.7% 23.3% 22.7% Q1-8. Appearance & maintenance of City's public buildings 37.6% 39.0% 17.4% 5.9% Q1-9. Maintenance of parks 43.3% 38.7% 14.5% 3.5% Q1-10. Landscape maintenance in right-of- way of City streets/public areas 37.6% 34.9% 19.7% 7.8% Q1-11. Overall quality of the beaches 39.2% 40.7% 18.5% 1.5% Q1-12. Garbage/trash collection 36.9% 37.4% 20.9% 4.8% Q1-13. Police services 42.3% 34.5% 16.2% 7.0% Q1-14. Emergency medical services 53.4% 34.0% 11.6% 1.0% Q1-15. Fire services 50.3% 34.9% 12.2% 2.5% Q1-16. Ocean rescue/lifeguard/beach patrol services 49.6% 34.6% 14.1% 1.7% Q1-17. City's emergency/hurricane preparedness efforts 45.7% 36.9% 11.7% 5.8% Q1-18. Efforts to address homelessness 10.3% 28.6% 27.2% 33.9% Q1-19. Efforts to manage stormwater drainage & flooding 19.4% 34.2% 25.2% 21.2% Q1-20. Reliability of potable (drinking) water 36.5% 34.4% 18.0% 11.1% 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)81 WITHOUT “DON’T KNOW” RESPONSES V1 & V2 COMBINED: Q1. Satisfaction with City Services. City services provided by the City of Miami Beach are listed below. Please rate each service by circling the number to the right that corresponds to your rating. (without "don't know") Excellent Good Fair Poor Q1-21. Reliability of sewer (wastewater) services 28.1% 33.9% 23.8% 14.2% Q1-22. Quality of customer service 23.1% 35.0% 28.0% 13.9% Q1-23. City efforts to keep businesses informed 25.7% 35.8% 24.4% 14.2% 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)82 V1 & V2 COMBINED: Q2. Which FIVE of the City services listed in Question 1 do you think are most important for the City to provide? Q2. Top choice Number Percent Cleanliness of streets near your business 50 8.2 % Cleanliness of canals/waterways 20 3.3 % Condition of sidewalks (few or no cracks) 50 8.2 % Condition of streets 49 8.0 % Street lighting 26 4.3 % Miami Beach trolley system 16 2.6 % Miami-Dade County's bus service 16 2.6 % Appearance & maintenance of City's public buildings 7 1.1 % Maintenance of parks 21 3.4 % Landscape maintenance in-right-of-way of City streets/public areas 6 1.0 % Overall quality of the beaches 23 3.8 % Garbage/trash collection 12 2.0 % Police services 133 21.8 % Emergency medical services 24 3.9 % Fire services 7 1.1 % Ocean rescue/lifeguard/beach patrol services 2 0.3 % City's emergency/hurricane preparedness efforts 4 0.7 % Efforts to address homelessness 72 11.8 % Efforts to manage stormwater drainage & flooding 21 3.4 % Reliability of potable (drinking) water 11 1.8 % Reliability of sewer (wastewater) services 5 0.8 % Quality of customer service 9 1.5 % City efforts to keep businesses informed 9 1.5 % None chosen 17 2.8 % Total 610 100.0 % 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)83 V1 & V2 COMBINED: Q2. Which FIVE of the City services listed in Question 1 do you think are most important for the City to provide? Q2. 2nd choice Number Percent Cleanliness of streets near your business 42 6.9 % Cleanliness of canals/waterways 26 4.3 % Condition of sidewalks (few or no cracks) 42 6.9 % Condition of streets 48 7.9 % Street lighting 22 3.6 % Miami Beach trolley system 21 3.4 % Miami-Dade County's bus service 15 2.5 % Appearance & maintenance of City's public buildings 7 1.1 % Maintenance of parks 22 3.6 % Landscape maintenance in-right-of-way of City streets/public areas 9 1.5 % Overall quality of the beaches 28 4.6 % Garbage/trash collection 17 2.8 % Police services 99 16.2 % Emergency medical services 27 4.4 % Fire services 22 3.6 % Ocean rescue/lifeguard/beach patrol services 5 0.8 % City's emergency/hurricane preparedness efforts 13 2.1 % Efforts to address homelessness 64 10.5 % Efforts to manage stormwater drainage & flooding 13 2.1 % Reliability of potable (drinking) water 15 2.5 % Reliability of sewer (wastewater) services 9 1.5 % Quality of customer service 8 1.3 % City efforts to keep businesses informed 11 1.8 % None chosen 25 4.1 % Total 610 100.0 % 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)84 V1 & V2 COMBINED: Q2. Which FIVE of the City services listed in Question 1 do you think are most important for the City to provide? Q2. 3rd choice Number Percent Cleanliness of streets near your business 42 6.9 % Cleanliness of canals/waterways 23 3.8 % Condition of sidewalks (few or no cracks) 36 5.9 % Condition of streets 39 6.4 % Street lighting 22 3.6 % Miami Beach trolley system 20 3.3 % Miami-Dade County's bus service 13 2.1 % Appearance & maintenance of City's public buildings 7 1.1 % Maintenance of parks 23 3.8 % Landscape maintenance in-right-of-way of City streets/public areas 16 2.6 % Overall quality of the beaches 26 4.3 % Garbage/trash collection 20 3.3 % Police services 45 7.4 % Emergency medical services 26 4.3 % Fire services 30 4.9 % Ocean rescue/lifeguard/beach patrol services 7 1.1 % City's emergency/hurricane preparedness efforts 16 2.6 % Efforts to address homelessness 48 7.9 % Efforts to manage stormwater drainage & flooding 27 4.4 % Reliability of potable (drinking) water 24 3.9 % Reliability of sewer (wastewater) services 18 3.0 % Quality of customer service 14 2.3 % City efforts to keep businesses informed 18 3.0 % None chosen 50 8.2 % Total 610 100.0 % 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)85 V1 & V2 COMBINED: Q2. Which FIVE of the City services listed in Question 1 do you think are most important for the City to provide? Q2. 4th choice Number Percent Cleanliness of streets near your business 57 9.3 % Cleanliness of canals/waterways 23 3.8 % Condition of sidewalks (few or no cracks) 30 4.9 % Condition of streets 28 4.6 % Street lighting 28 4.6 % Miami Beach trolley system 11 1.8 % Miami-Dade County's bus service 3 0.5 % Appearance & maintenance of City's public buildings 2 0.3 % Maintenance of parks 16 2.6 % Landscape maintenance in-right-of-way of City streets/public areas 12 2.0 % Overall quality of the beaches 12 2.0 % Garbage/trash collection 18 3.0 % Police services 50 8.2 % Emergency medical services 30 4.9 % Fire services 30 4.9 % Ocean rescue/lifeguard/beach patrol services 5 0.8 % City's emergency/hurricane preparedness efforts 4 0.7 % Efforts to address homelessness 44 7.2 % Efforts to manage stormwater drainage & flooding 40 6.6 % Reliability of potable (drinking) water 30 4.9 % Reliability of sewer (wastewater) services 27 4.4 % Quality of customer service 12 2.0 % City efforts to keep businesses informed 12 2.0 % None chosen 86 14.1 % Total 610 100.0 % 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)86 V1 & V2 COMBINED: Q2. Which FIVE of the City services listed in Question 1 do you think are most important for the City to provide? Q2. 5th choice Number Percent Cleanliness of streets near your business 38 6.2 % Cleanliness of canals/waterways 16 2.6 % Condition of sidewalks (few or no cracks) 22 3.6 % Condition of streets 30 4.9 % Street lighting 18 3.0 % Miami Beach trolley system 6 1.0 % Miami-Dade County's bus service 12 2.0 % Appearance & maintenance of City's public buildings 9 1.5 % Maintenance of parks 24 3.9 % Landscape maintenance in-right-of-way of City streets/public areas 30 4.9 % Overall quality of the beaches 23 3.8 % Garbage/trash collection 17 2.8 % Police services 24 3.9 % Emergency medical services 13 2.1 % Fire services 21 3.4 % Ocean rescue/lifeguard/beach patrol services 8 1.3 % City's emergency/hurricane preparedness efforts 8 1.3 % Efforts to address homelessness 36 5.9 % Efforts to manage stormwater drainage & flooding 32 5.2 % Reliability of potable (drinking) water 17 2.8 % Reliability of sewer (wastewater) services 27 4.4 % Quality of customer service 16 2.6 % City efforts to keep businesses informed 23 3.8 % None chosen 140 23.0 % Total 610 100.0 % 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)87 SUM OF TOP 5 RESPONSES V1 & V2 COMBINED: Q2. Which FIVE of the City services listed in Question 1 do you think are most important for the City to provide? (top 5) Q2. Top choice Number Percent Cleanliness of streets near your business 229 37.5 % Cleanliness of canals/waterways 108 17.7 % Condition of sidewalks (few or no cracks) 180 29.5 % Condition of streets 194 31.8 % Street lighting 116 19.0 % Miami Beach trolley system 74 12.1 % Miami-Dade County's bus service 59 9.7 % Appearance & maintenance of City's public buildings 32 5.2 % Maintenance of parks 106 17.4 % Landscape maintenance in-right-of-way of City streets/public areas 73 12.0 % Overall quality of the beaches 112 18.4 % Garbage/trash collection 84 13.8 % Police services 351 57.5 % Emergency medical services 120 19.7 % Fire services 110 18.0 % Ocean rescue/lifeguard/beach patrol services 27 4.4 % City's emergency/hurricane preparedness efforts 45 7.4 % Efforts to address homelessness 264 43.3 % Efforts to manage stormwater drainage & flooding 133 21.8 % Reliability of potable (drinking) water 97 15.9 % Reliability of sewer (wastewater) services 86 14.1 % Quality of customer service 59 9.7 % City efforts to keep businesses informed 73 12.0 % None chosen 17 2.8 % Total 2749 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)88 V1 ONLY: Q3. During the past 12 months, how many times has your establishment been inspected? (e.g. for site plans, license, solicitation, signage, sanitation, property maintenance, zoning, noise.) Q3. How many times has your establishment been inspected during past 12 months Number Percent 0 188 62.3 % 1 47 15.6 % 2 64 21.2 % 3+ 3 1.0 % Total 302 100.0 % V1 ONLY: Q3a. How satisfied are you with the consistency and fairness of City inspections? Q3a. How satisfied are you with consistency & fairness of City inspections Number Percent Very satisfied 18 15.8 % Satisfied 42 36.8 % Neutral 18 15.8 % Dissatisfied 6 5.3 % Very dissatisfied 6 5.3 % Don't know 24 21.1 % Total 114 100.0 % WITHOUT “DON’T KNOW” RESPONSES V1 ONLY: Q3a. How satisfied are you with the consistency and fairness of City inspections? (without "don't know") Q3a. How satisfied are you with consistency & fairness of City inspections Number Percent Very satisfied 18 20.0 % Satisfied 42 46.7 % Neutral 18 20.0 % Dissatisfied 6 6.7 % Very dissatisfied 6 6.7 % Total 90 100.0 % 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)89 V1 ONLY: Q4. Culture. Please rate your agreement with the following statements using a scale of 1 to 5, where 5 means "strongly agree" and 1 means "strongly disagree." (N=302) Strongly Strongly agree Agree Neutral Disagree disagree Don't know Q4-1. Museum exhibits & cultural organizations provide enough diverse art & cultural activities 28.8% 36.1% 14.9% 8.3% 2.0% 9.9% Q4-2. Cultural activities (such as art shows, film festivals, musicals, & live performances) contribute to the success of my business 27.5% 32.1% 17.9% 7.6% 3.0% 11.9% Q4-3. Cultural activities (such as movies in the park, music in the park, etc.) are family friendly & age appropriate 31.1% 27.2% 18.9% 3.3% 0.0% 19.5% Q4-4. Miami Beach free or City sponsored art & cultural activities contribute to the success of my business 25.8% 22.5% 19.2% 9.3% 5.3% 17.9% Q4-5. Major events (such as boat/home/auto shows, 4th of July celebrations, expositions, food & wine festivals, etc.) help my business succeed 26.8% 25.8% 20.9% 9.3% 5.3% 11.9% 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)90 WITHOUT “DON’T KNOW” RESPONSES V1 ONLY: Q4. Culture. Please rate your agreement with the following statements using a scale of 1 to 5, where 5 means "strongly agree" and 1 means "strongly disagree." (without "don't know") (N=302) Strongly agree Agree Neutral Disagree Strongly disagree Q4-1. Museum exhibits & cultural organizations provide enough diverse art & cultural activities 32.0% 40.1% 16.5% 9.2% 2.2% Q4-2. Cultural activities (such as art shows, film festivals, musicals, & live performances) contribute to the success of my business 31.2% 36.5% 20.3% 8.6% 3.4% Q4-3. Cultural activities (such as movies in the park, music in the park, etc.) are family friendly & age appropriate 38.7% 33.7% 23.5% 4.1% 0.0% Q4-4. Miami Beach free or City sponsored art & cultural activities contribute to the success of my business 31.5% 27.4% 23.4% 11.3% 6.5% Q4-5. Major events (such as boat/home/auto shows, 4th of July celebrations, expositions, food & wine festivals, etc.) help my business succeed 30.5% 29.3% 23.7% 10.5% 6.0% 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)91 V1 ONLY: Q5. Feeling of Safety. Please rate how safe you and your employees feel in the following areas of Miami Beach using a scale of 1 to 5, where 5 means "very safe" and 1 means "very unsafe." (N=302) Very safe Safe Somewhat safe Unsafe Very unsafe Don't know Q5-1. In & around your place of business during the daytime 39.4% 38.1% 19.5% 2.3% 0.7% 0.0% Q5-2. In & around your place of business during the evening/ night 29.1% 29.5% 26.8% 11.6% 1.0% 2.0% Q5-3. During special events 26.2% 31.1% 21.9% 12.3% 6.6% 2.0% WITHOUT “DON’T KNOW” RESPONSES V1 ONLY: Q5. Feeling of Safety. Please rate how safe you and your employees feel in the following areas of Miami Beach using a scale of 1 to 5, where 5 means "very safe" and 1 means "very unsafe." (without "don't know") (N=302) Very safe Safe Somewhat safe Unsafe Very unsafe Q5-1. In & around your place of business during the daytime 39.4% 38.1% 19.5% 2.3% 0.7% Q5-2. In & around your place of business during the evening/night 29.7% 30.1% 27.4% 11.8% 1.0% Q5-3. During special events 26.7% 31.8% 22.3% 12.5% 6.8% 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)92 V1 ONLY Q6. Street Lighting. Do you think the amount of street lighting near your business is... Q6. What do you think of the amount of street lighting near your business Number Percent Too much/too bright 14 4.6 % About right 190 62.9 % Too little/too dark 86 28.5 % Don't know 12 4.0 % Total 302 100.0 % WITHOUT “DON’T KNOW” RESPONSES V1 ONLY: Q6. Street Lighting. Do you think the amount of street lighting near your business is... (without "don't know") Q6. What do you think of the amount of street lighting near your business Number Percent Too much/too bright 14 4.8 % About right 190 65.5 % Too little/too dark 86 29.7 % Total 290 100.0 % 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)93 V1 & V2 COMBINED: Q7. Perceptions of the City. Please rate your satisfaction with each of the following using a scale of 1 to 5, where 5 means "very satisfied" and 1 means "very dissatisfied." (N=610) Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Don't know Q7-1. Overall image of City 27.7% 34.8% 22.3% 9.2% 2.3% 3.8% Q7-2. Quality of life 27.7% 37.2% 22.1% 8.4% 0.8% 3.8% Q7-3. Overall quality of City services 24.6% 31.1% 25.1% 10.7% 2.1% 6.4% Q7-4. Leadership provided by City's elected officials 15.4% 22.5% 27.7% 16.4% 5.1% 13.0% Q7-5. City efforts to plan for growth 12.1% 23.4% 27.5% 19.7% 7.7% 9.5% Q7-6. City efforts to prepare for the future 10.0% 27.9% 26.2% 16.7% 7.9% 11.3% Q7-7. City efforts to prepare for disasters/emergencies 24.1% 31.8% 22.0% 7.4% 2.3% 12.5% Q7-8. City efforts to prevent crime 19.7% 25.9% 24.9% 13.1% 8.4% 8.0% Q7-9. Value you receive for City taxes your business pays 8.5% 26.4% 27.5% 17.7% 11.1% 8.7% Q7-10. City efforts to be a "green" or sustainable City 13.8% 31.1% 22.8% 15.1% 5.4% 11.8% Q7-11. City efforts to reduce risk from rainfall & sea-level rise 12.3% 27.0% 24.9% 16.9% 7.2% 11.6% Q7-12. City regulation of residential development 9.3% 21.5% 23.4% 18.9% 16.4% 10.5% Q7-13. City regulation of commercial development 9.0% 21.5% 24.9% 22.0% 11.3% 11.3% Q7-14. Quality of public schools 9.7% 16.9% 17.4% 11.6% 6.6% 37.9% Q7-15. Quality & availability of skilled employees 8.4% 26.7% 30.0% 15.4% 6.2% 13.3% Q7-16. Quality & types of businesses & industries 13.9% 30.0% 26.1% 17.2% 4.1% 8.7% 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)94 V1 & V2 COMBINED: Q7. Perceptions of the City. Please rate your satisfaction with each of the following using a scale of 1 to 5, where 5 means "very satisfied" and 1 means "very dissatisfied." Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Don't know Q7-17. Quality & inventory of housing opportunities 5.9% 18.9% 27.7% 19.0% 12.6% 15.9% Q7-18. City efforts to connect businesses with City resources 7.4% 24.3% 26.4% 15.7% 6.2% 20.0% 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)95 WITHOUT “DON’T KNOW” RESPONSES V1 & V2 COMBINED: Q7. Perceptions of the City. Please rate your satisfaction with each of the following using a scale of 1 to 5, where 5 means "very satisfied" and 1 means "very dissatisfied." (without "don't know") (N=610) Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied Q7-1. Overall image of City 28.8% 36.1% 23.2% 9.5% 2.4% Q7-2. Quality of life 28.8% 38.7% 23.0% 8.7% 0.9% Q7-3. Overall quality of City services 26.3% 33.3% 26.8% 11.4% 2.3% Q7-4. Leadership provided by City's elected officials 17.7% 25.8% 31.8% 18.8% 5.8% Q7-5. City efforts to plan for growth 13.4% 25.9% 30.4% 21.7% 8.5% Q7-6. City efforts to prepare for the future 11.3% 31.4% 29.6% 18.9% 8.9% Q7-7. City efforts to prepare for disasters/emergencies 27.5% 36.3% 25.1% 8.4% 2.6% Q7-8. City efforts to prevent crime 21.4% 28.2% 27.1% 14.3% 9.1% Q7-9. Value you receive for City taxes your business pays 9.3% 28.9% 30.2% 19.4% 12.2% Q7-10. City efforts to be a "green" or sustainable City 15.6% 35.3% 25.8% 17.1% 6.1% Q7-11. City efforts to reduce risk from rainfall & sea-level rise 13.9% 30.6% 28.2% 19.1% 8.2% Q7-12. City regulation of residential development 10.4% 24.0% 26.2% 21.1% 18.3% Q7-13. City regulation of commercial development 10.2% 24.2% 28.1% 24.8% 12.8% Q7-14. Quality of public schools 15.6% 27.2% 28.0% 18.7% 10.6% Q7-15. Quality & availability of skilled employees 9.6% 30.8% 34.6% 17.8% 7.2% Q7-16. Quality & types of businesses & industries 15.3% 32.9% 28.5% 18.9% 4.5% 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)96 WITHOUT “DON’T KNOW” RESPONSES V1 & V2 COMBINED: Q7. Perceptions of the City. Please rate your satisfaction with each of the following using a scale of 1 to 5, where 5 means "very satisfied" and 1 means "very dissatisfied." (without "don't know") Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied Q7-17. Quality & inventory of housing opportunities 7.0% 22.4% 32.9% 22.6% 15.0% Q7-18. City efforts to connect businesses with City resources 9.2% 30.3% 33.0% 19.7% 7.8% 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)97 V1 ONLY: Q8. How willing would you be to pay more taxes to fund maintenance of assets such as buildings, roads, streets, sidewalks, and vehicles? Q8. How willing would you be to pay more taxes to fund maintenance of assets Number Percent Very willing 20 6.6 % Willing 32 10.6 % Neutral 49 16.2 % Not willing 72 23.8 % Not at all willing 99 32.8 % Don't know 30 9.9 % Total 302 100.0 % WITHOUT “DON’T KNOW” RESPONSES V1 ONLY: Q8. How willing would you be to pay more taxes to fund maintenance of assets such as buildings, roads, streets, sidewalks, and vehicles? (without "don't know") Q8. How willing would you be to pay more taxes to fund maintenance of assets Number Percent Very willing 20 7.4 % Willing 32 11.8 % Neutral 49 18.0 % Not willing 72 26.5 % Not at all willing 99 36.4 % Total 272 100.0 % 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)98 V1 ONLY: Q9. Code Enforcement. Do you think the level of code and ordinance enforcement established by the City of Miami Beach near your business is... Q9. What do you think of level of code & ordinance enforcement established by City of Miami Beach near your business Number Percent Too much/too restrictive 55 18.2 % About right 148 49.0 % Too little/not restrictive enough 62 20.5 % Don't know 37 12.3 % Total 302 100.0 % WITHOUT “DON’T KNOW” RESPONSES V1 ONLY: Q9. Code Enforcement. Do you think the level of code and ordinance enforcement established by the City of Miami Beach near your business is... (without "don't know") Q9. What do you think of level of code & ordinance enforcement established by City of Miami Beach near your business Number Percent Too much/too restrictive 55 20.8 % About right 148 55.8 % Too little/not restrictive enough 62 23.4 % Total 265 100.0 % 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)99 V1 ONLY: Q10. Transportation and Mobility. Over the past 12 months, how would you rate the effectiveness of public transit for employee commuting? Q10. How would you rate effectiveness of public transit for employee commuting over past 12 months Number Percent Excellent 6 2.0 % Good 49 16.2 % Fair 62 20.5 % Poor 67 22.2 % Don't know 118 39.1 % Total 302 100.0 % WITHOUT “DON’T KNOW” RESPONSES V1 ONLY: Q10. Transportation and Mobility. Over the past 12 months, how would you rate the effectiveness of public transit for employee commuting? (without "don't know") Q10. How would you rate effectiveness of public transit for employee commuting over past 12 months Number Percent Excellent 6 3.3 % Good 49 26.6 % Fair 62 33.7 % Poor 67 36.4 % Total 184 100.0 % 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)100 V1 ONLY: Q11. Which of the following has your business done to provide additional transit options for your employees? Q11. What has your business done to provide additional transit options for your employees Number Percent Provide free or subsidized parking spots 92 30.5 % Provide public transit passes 19 6.3 % Provide CitiBike passes 19 6.3 % Coordinate carpool(s) 12 4.0 % None at this time 181 59.9 % Total 323 WITHOUT “NONE AT THIS TIME” RESPONSES V1 ONLY: Q11. Which of the following has your business done to provide additional transit options for your employees? (without "none at this time") Q11. What has your business done to provide additional transit options for your employees Number Percent Provide free or subsidized parking spots 92 76.0 % Provide public transit passes 19 15.7 % Provide CitiBike passes 19 15.7 % Coordinate carpool(s) 12 9.9 % Total 142 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)101 V1 ONLY: Q12. Which ONE of the following best describes the availability of public and private parking for your employees and customers? Q12. Which following best describes the availability of public & private parking for your customers & employees Number Percent There are almost always parking spaces nearby 32 10.6 % There are often parking spaces nearby 36 11.9 % There are seldom parking spaces nearby 93 30.8 % There are almost never parking spaces nearby 86 28.5 % Don't know 55 18.2 % Total 302 100.0 % WITHOUT “DON’T KNOW” RESPONSES V1 ONLY: Q12. Which ONE of the following best describes the availability of public and private parking for your employees and customers? (without "don't know") Q12. Which following best describes the availability of public & private parking for your customers & employees Number Percent There are almost always parking spaces nearby 32 13.0 % There are often parking spaces nearby 36 14.6 % There are seldom parking spaces nearby 93 37.7 % There are almost never parking spaces nearby 86 34.8 % Total 247 100.0 % 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)102 V1 ONLY: Q12a. Do you know where your employees typically park? Q12a. Do you know where your employees typically park Number Percent I provide parking for my employees 79 32.0 % I do not provide parking & do not know where they park 92 37.2 % I do not provide parking & know where they park 38 15.4 % Not provided 38 15.4 % Total 247 100.0 % WITHOUT “NOT PROVIDED” RESPONSES V1 ONLY: Q12a. Do you know where your employees typically park? (without "not provided") Q12a. Do you know where your employees typically park Number Percent I provide parking for my employees 79 37.8 % I do not provide parking & do not know where they park 92 44.0 % I do not provide parking & know where they park 38 18.2 % Total 209 100.0 % V1 ONLY: Q12a-3. Approximate location or nearest cross-streets of where you employees typically park: Q12a-3. Approximate location or nearest cross streets Number Percent Street parking 1 33.3 % Collins Ave near 71st 1 33.3 % Drexel Ave north of 12th street 1 33.3 % Total 3 100.0 % 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)103 V1 & V2 COMBINED: Q13. Customer Service. In the last 12 months, how many times have you personally contacted, either by phone, in-person, or electronically, the City of Miami Beach government with a question, service request, or complaint? Q13. How many times have you personally contacted City of Miami Beach in last 12 months Number Percent 0-2 512 83.9 % 3-5 79 13.0 % 6-10 9 1.5 % 11+ 10 1.6 % Total 610 100.0 % 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)104 V1 & V2 COMBINED Q13c. Please rate your agreement with the following statements using a scale of 1 to 5, where 5 means "Strongly Agree" and 1 means "Strongly Disagree," based on your most recent interaction with City employees. (N=410) Strongly Strongly agree Agree Neutral Disagree disagree Don't know Q13c-1. City of Miami Beach government is open & interested in hearing the concerns or issues of businesses 19.0% 25.9% 22.7% 16.1% 10.0% 6.3% Q13c-2. It is easy to contact someone at City who can help you 14.4% 20.5% 25.7% 13.0% 15.4% 11.0% Q13c-3. City employees are courteous & professional 27.3% 33.9% 19.8% 7.3% 3.2% 8.5% Q13c-4. City employees possess proper knowledge 24.4% 32.2% 19.5% 9.0% 5.1% 9.8% Q13c-5. During my most recent contact with City, I found the process to be user-friendly & easy to understand 18.0% 22.9% 26.6% 13.7% 10.2% 8.5% Q13c-6. During my most recent contact with City, requests made by my business were processed in a timely manner 21.7% 22.7% 20.5% 13.4% 12.0% 9.8% Q13c-7. During my most recent contact with City, I was satisfied with experience I had 19.3% 28.0% 22.0% 12.9% 9.3% 8.5% 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)105 WITHOUT “DON’T KNOW” RESPONSES V1 & V2 COMBINED Q13c. Please rate your agreement with the following statements using a scale of 1 to 5, where 5 means "Strongly Agree" and 1 means "Strongly Disagree," based on your most recent interaction with City employees. (without "don't know") (N=410) Strongly agree Agree Neutral Disagree Strongly disagree Q13c-1. City of Miami Beach government is open & interested in hearing the concerns or issues of businesses 20.3% 27.6% 24.2% 17.2% 10.7% Q13c-2. It is easy to contact someone at City who can help you 16.2% 23.1% 28.8% 14.6% 17.3% Q13c-3. City employees are courteous & professional 29.9% 37.1% 21.6% 8.0% 3.5% Q13c-4. City employees possess proper knowledge 27.0% 35.7% 21.6% 10.0% 5.7% Q13c-5. During my most recent contact with City, I found the process to be user- friendly & easy to understand 19.7% 25.1% 29.1% 14.9% 11.2% Q13c-6. During my most recent contact with City, requests made by my business were processed in a timely manner 24.1% 25.1% 22.7% 14.9% 13.2% Q13c-7. During my most recent contact with City, I was satisfied with experience I had 21.1% 30.7% 24.0% 14.1% 10.1% 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)106 V1 ONLY: Q15. Compared to all you know or have heard about operating a business in other cities, how would you rate Miami Beach as a place to run a business? Q15. How would you rate Miami Beach as a place to run a business Number Percent Better 93 30.8 % About the same 102 33.8 % Worse 57 18.9 % Don't know 50 16.6 % Total 302 100.0 % WITHOUT “DON’T KNOW” RESPONSES V1 ONLY: Q15. Compared to all you know or have heard about operating a business in other cities, how would you rate Miami Beach as a place to run a business? (without "don't know") Q15. How would you rate Miami Beach as a place to run a business Number Percent Better 93 36.9 % About the same 102 40.5 % Worse 57 22.6 % Total 252 100.0 % 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)107 V1 ONLY: Q16. Compared to previous years, how would you currently rate the City of Miami Beach as a place to do business? Q16. How would you currently rate City as a place to do business Number Percent Better 84 27.8 % About the same 145 48.0 % Worse 54 17.9 % Don't know 19 6.3 % Total 302 100.0 % WITHOUT “DON’T KNOW” RESPONSES V1 ONLY: Q16. Compared to previous years, how would you currently rate the City of Miami Beach as a place to do business? (without "don't know") Q16. How would you currently rate City as a place to do business Number Percent Better 84 29.7 % About the same 145 51.2 % Worse 54 19.1 % Total 283 100.0 % 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)108 V1 ONLY: Q17. Think for a moment about whether you would recommend the City of Miami Beach to others as a place to run a business. Would you... Q17. Would you recommend City to others as a place to run a business Number Percent Definitely recommend 83 27.5 % Probably recommend 117 38.7 % Probably not recommend 59 19.5 % Definitely not recommend 18 6.0 % Don't know 25 8.3 % Total 302 100.0 % WITHOUT “DON’T KNOW” RESPONSES V1 ONLY: Q17. Think for a moment about whether you would recommend the City of Miami Beach to others as a place to run a business. Would you... (without "don't know") Q17. Would you recommend City to others as a place to run a business Number Percent Definitely recommend 83 30.0 % Probably recommend 117 42.2 % Probably not recommend 59 21.3 % Definitely not recommend 18 6.5 % Total 277 100.0 % 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)109 V1 & V2 COMBINED: Q18. Are you an owner or manager at your business? Q18. Are you an owner or manager at your business Number Percent Yes 596 97.7 % No 4 0.7 % Not provided 10 1.6 % Total 610 100.0 % WITHOUT “NOT PROVIDED” RESPONSES V1 & V2 COMBINED: Q18. Are you an owner or manager at your business? (without "not provided") Q18. Are you an owner or manager at your business Number Percent Yes 596 99.3 % No 4 0.7 % Total 600 100.0 % V1 & V2 COMBINED: Q18-2. If "NO," what is your role? Q18a. What is your role Number Percent Office Manager 1 25.0 % Office Supervisor 1 25.0 % Business Administrator 1 25.0 % Pastor 1 25.0 % Total 4 100.0 % 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)110 V1 & V2 COMBINED: Q19. How long has your business been in the City of Miami Beach? Q19. How long has your business been in City of Miami Beach Number Percent 0-2 years 95 15.6 % 3-5 years 106 17.4 % 6-10 years 97 15.9 % 11-20 years 137 22.5 % 21+ years 139 22.8 % Not provided 36 5.9 % Total 610 100.0 % WITHOUT “NOT PROVIDED” RESPONSES V1 & V2 COMBINED: Q19. How long has your business been in the City of Miami Beach? (without "not provided") Q19. How long has your business been in City of Miami Beach Number Percent 0-2 years 95 16.6 % 3-5 years 106 18.5 % 6-10 years 97 16.9 % 11-20 years 137 23.9 % 21+ years 139 24.2 % Total 574 100.0 % 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)111 V1 & V2 COMBINED: Q20. Approximately how many full-time employees does your business currently have at the location where you received this survey? Q20. How many full-time employees does your business currently have at location where you received this survey Number Percent 0-5 283 46.4 % 6-10 138 22.6 % 11-20 43 7.0 % 21-50 33 5.4 % 51+ 28 4.6 % Not provided 85 13.9 % Total 610 100.0 % WITHOUT “NOT PROVIDED” RESPONSES V1 & V2 COMBINED: Q20. Approximately how many full-time employees does your business currently have at the location where you received this survey? (without "not provided") Q20. How many full-time employees does your business currently have at location where you received this survey Number Percent 0-5 283 53.9 % 6-10 138 26.3 % 11-20 43 8.2 % 21-50 33 6.3 % 51+ 28 5.3 % Total 525 100.0 % 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)112 V1 & V2 COMBINED: Q21. Approximately how many part-time employees does your business currently have at the location where you received this survey? Q21. How many part-time employees does your business currently have at location where you received this survey Number Percent 0-5 335 54.9 % 6-10 61 10.0 % 11-20 21 3.4 % 21-50 6 1.0 % 51+ 5 0.8 % Not provided 182 29.8 % Total 610 100.0 % WITHOUT “NOT PROVIDED” RESPONSES V1 & V2 COMBINED: Q21. Approximately how many part-time employees does your business currently have at the location where you received this survey? (without "not provided") Q21. How many part-time employees does your business currently have at location where you received this survey Number Percent 0-5 335 78.3 % 6-10 61 14.3 % 11-20 21 4.9 % 21-50 6 1.4 % 51+ 5 1.2 % Total 428 100.0 % 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)113 V1 & V2 COMBINED: Q22. On average, what is the annual gross sales/revenue of your business? Q22. Annual gross sales/revenue of your business Number Percent 0-199K 77 12.6 % 200K-499K 70 11.5 % 500K-999K 43 7.0 % 1M-2.99M 57 9.3 % 3M-4.99M 32 5.2 % 5M+ 42 6.9 % Not provided 289 47.4 % Total 610 100.0 % WITHOUT “NOT PROVIDED” RESPONSES V1 & V2 COMBINED: Q22. On average, what is the annual gross sales/revenue of your business? (without "not provided") Q22. Annual gross sales/revenue of your business Number Percent 0-199K 77 24.0 % 200K-499K 70 21.8 % 500K-999K 43 13.4 % 1M-2.99M 57 17.8 % 3M-4.99M 32 10.0 % 5M+ 42 13.1 % Total 321 100.0 % 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)114 V1 & V2 COMBINED: Q23. How many locations do you have within the City of Miami Beach? Q23. How many locations do you have within City of Miami Beach Number Percent One 454 74.4 % More than one 64 10.5 % Not provided 92 15.1 % Total 610 100.0 % WITHOUT “NOT PROVIDED” RESPONSES V1 & V2 COMBINED: Q23. How many locations do you have within the City of Miami Beach? (without "not provided") Q23. How many locations do you have within City of Miami Beach Number Percent One 454 87.6 % More than one 64 12.4 % Total 518 100.0 % Missing Cases = 92 Response Percent = 84.9 % 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)115 V1 & V2 COMBINED: Q24. How many locations do you have outside the City of Miami Beach? Q24. How many locations do you have outside City of Miami Beach Number Percent None 228 37.4 % 1 63 10.3 % 2-5 64 10.5 % 5+ 53 8.7 % Not provided 202 33.1 % Total 610 100.0 % WITHOUT “NOT PROVIDED” RESPONSES V1 & V2 COMBINED: Q24. How many locations do you have outside the City of Miami Beach? (without "not provided") Q24. How many locations do you have outside City of Miami Beach Number Percent None 228 55.9 % 1 63 15.4 % 2-5 64 15.7 % 5+ 53 13.0 % Total 408 100.0 % 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)116 V1 & V2 COMBINED: Q25. What type of business is your establishment? Q25. What type of business is your establishment Number Percent Manufacturing 5 0.8 % Finance/insurance 30 4.9 % Administrative & support services 19 3.1 % Wholesaler/distributor 17 2.8 % Retail trade 101 16.6 % Accommodation & food services 86 14.1 % Health care/medical/social services 50 8.2 % Transportation/warehousing 10 1.6 % Professional, scientific/technical services 107 17.5 % Real estate, rentals, & leasing 74 12.1 % Other 37 6.1 % Not provided 74 12.1 % Total 610 100.0 % WITHOUT “NOT PROVIDED” RESPONSES V1 & V2 COMBINED: Q25. What type of business is your establishment? (without "not provided") Q25. What type of business is your establishment Number Percent Manufacturing 5 0.9 % Finance/insurance 30 5.6 % Administrative & support services 19 3.5 % Wholesaler/distributor 17 3.2 % Retail trade 101 18.8 % Accommodation & food services 86 16.0 % Health care/medical/social services 50 9.3 % Transportation/warehousing 10 1.9 % Professional, scientific/technical services 107 20.0 % Real estate, rentals, & leasing 74 13.8 % Other 37 6.9 % Total 536 100.0 % 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)117 V1 & V2 COMBINED: Q25-11. Other: Q25-11. Other Number Percent Non-profit 6 17.1 % Tech 1 2.9 % Media 1 2.9 % Art 1 2.9 % Home business 1 2.9 % Airline 1 2.9 % Design construction 1 2.9 % Construction 1 2.9 % Hotel 1 2.9 % Importer 1 2.9 % Running a condominium 1 2.9 % Real estate 1 2.9 % Hospitality and meeting services 1 2.9 % Synagogue 1 2.9 % Preschool 1 2.9 % MARKETING/TECHNOLOGY 1 2.9 % Marine repair 1 2.9 % Hospitality 1 2.9 % Residential home builder 1 2.9 % Art museum 1 2.9 % Religion 1 2.9 % Arts/education 1 2.9 % General contractor 1 2.9 % Non profit help the homeless 1 2.9 % Dog walk service 1 2.9 % Condo building 1 2.9 % Church 1 2.9 % Art presenter 1 2.9 % Schooling 1 2.9 % Travel 1 2.9 % Total 35 100.0 % 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)118 V2 ONLY: Q3. Do you think the Miami Beach Convention Center contributes positively to the overall value of doing business in Miami Beach? Q3. Does Miami Beach Convention Center contribute positively to overall value of doing business in Miami Beach Number Percent Yes 217 70.5 % No 41 13.3 % Don't know 50 16.2 % Total 308 100.0 % WITHOUT “DON’T’ KNOW” RESPONESES V2 ONLY: Q3. Do you think the Miami Beach Convention Center contributes positively to the overall value of doing business in Miami Beach? (without "don't know") Q3. Does Miami Beach Convention Center contribute positively to overall value of doing business in Miami Beach Number Percent Yes 217 84.1 % No 41 15.9 % Total 258 100.0 % 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)119 V2 ONLY: Q4. Do you think the level and character of Miami Beach tourism add value to the business community? Q4. Does level & character of Miami Beach tourism add value to the business community Number Percent Yes 232 75.3 % No 40 13.0 % Don't know 36 11.7 % Total 308 100.0 % WITHOUT “DON’T’ KNOW” RESPONESES V2 ONLY: Q4. Do you think the level and character of Miami Beach tourism add value to the business community? (without "don't know") Q4. Does level & character of Miami Beach tourism add value to the business community Number Percent Yes 232 85.3 % No 40 14.7 % Total 272 100.0 % Missing Cases = 36 Response Percent = 88.3 % 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)120 V2 ONLY: Q5. Sustainability and Resiliency. Please rate your agreement with the following statements using a scale of 1 to 5, where 5 means "strongly agree" and 1 means "strongly disagree." (N=308) Strongly Strongly agree Agree Neutral Disagree disagree Don't know Q5-1. Sustainability & resiliency are important to my business 42.5% 28.2% 14.0% 5.5% 3.2% 6.5% Q5-2. Tree canopy is sufficient adjacent to my business 25.0% 23.7% 16.6% 11.7% 8.4% 14.6% Q5-3. I have taken steps to reduce solid waste, including recycling & reducing single-use plastic 45.8% 26.6% 13.6% 4.2% 1.6% 8.1% Q5-4. I am informed about local climate change issues 32.8% 28.9% 15.6% 8.4% 4.5% 9.7% Q5-5. I have observed increased flooding 29.9% 25.6% 20.8% 11.7% 7.1% 4.9% Q5-6. I'm satisfied with my building(s)' flood risk protections 19.5% 21.4% 25.6% 15.9% 9.4% 8.1% Q5-7. I have taken steps to make my business more energy efficient 27.3% 28.9% 16.2% 8.8% 2.6% 16.2% Q5-8. I have taken steps to make my business more water efficient 30.2% 22.7% 12.3% 11.4% 7.1% 16.2% Q5-9. My business has a continuity of operations plan in the event of a disaster 26.0% 26.0% 16.2% 11.4% 4.2% 16.2% 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)121 WITHOUT “DON’T’ KNOW” RESPONESES V2 ONLY: Q5. Sustainability and Resiliency. Please rate your agreement with the following statements using a scale of 1 to 5, where 5 means "strongly agree" and 1 means "strongly disagree." (without "don't know") (N=308) Strongly agree Agree Neutral Disagree Strongly disagree Q5-1. Sustainability & resiliency are important to my business 45.5% 30.2% 14.9% 5.9% 3.5% Q5-2. Tree canopy is sufficient adjacent to my business 29.3% 27.8% 19.4% 13.7% 9.9% Q5-3. I have taken steps to reduce solid waste, including recycling & reducing single- use plastic 49.8% 29.0% 14.8% 4.6% 1.8% Q5-4. I am informed about local climate change issues 36.3% 32.0% 17.3% 9.4% 5.0% Q5-5. I have observed increased flooding 31.4% 27.0% 21.8% 12.3% 7.5% Q5-6. I'm satisfied with my building(s)' flood risk protections 21.2% 23.3% 27.9% 17.3% 10.2% Q5-7. I have taken steps to make my business more energy efficient 32.6% 34.5% 19.4% 10.5% 3.1% Q5-8. I have taken steps to make my business more water efficient 36.0% 27.1% 14.7% 13.6% 8.5% Q5-9. My business has a continuity of operations plan in the event of a disaster 31.0% 31.0% 19.4% 13.6% 5.0% 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)122 V2 ONLY: Q6. Which of the following could the City do to improve your business sustainability practices? Q6. Which following could City do to improve your business sustainability practices Number Percent Provide an incentive program for installation of energy efficiency & renewable energy upgrades 126 40.9 % Provide financial incentives to assist businesses to build sustainable practices 135 43.8 % Provide better information & guidance on sustainability & resiliency practices 81 26.3 % Recognize businesses that build sustainability into their operations, including reducing energy consumption 126 40.9 % Recognize businesses that reduce single-use plastics 135 43.8 % Other 10 3.2 % Don't know 41 13.3 % Total 654 WITHOUT “DON’T’ KNOW” RESPONESES V2 ONLY: Q6. Which of the following could the City do to improve your business sustainability practices? (without "don't know") Q6. Which following could City do to improve your business sustainability practices Number Percent Provide financial incentives to assist businesses to build sustainable practices 135 50.6 % Recognize businesses that reduce single-use plastics 135 50.6 % Provide an incentive program for installation of energy efficiency & renewable energy upgrades 126 47.2 % Recognize businesses that build sustainability into their operations, including reducing energy consumption 126 47.2 % Provide better information & guidance on sustainability & resiliency practices 81 30.3 % Other 10 3.7 % Total 613 Q6-6. Other: Q6-6. Other Number Percent Curtail regulations, start up costs are too high 1 16.7 % MANY OF US RELOCATED TO FLORIDA TO GET AWAY FROM SUCH POLICIES 1 16.7 % Construction, parking 1 16.7 % Encourage condos to provide electricity in parking spots 1 16.7 % Clarify the recycling programs 1 16.7 % Flood solution 1 16.7 % Total 6 100.0 % 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)123 V2 ONLY: Q7. How supportive are you of the City of Miami Beach spending tax dollars to address sea-level rise? Q7. How supportive are you of City spending tax dollars to address sea-level rise Number Percent Very supportive 120 39.0 % Supportive 70 22.7 % Neutral 40 13.0 % Not supportive 15 4.9 % Not at all supportive 30 9.7 % Don't know 33 10.7 % Total 308 100.0 % WITHOUT “DON’T’ KNOW” RESPONESES V2 ONLY: Q7. How supportive are you of the City of Miami Beach spending tax dollars to address sea-level rise? (without "don't know") Q7. How supportive are you of City spending tax dollars to address sea-level rise Number Percent Very supportive 120 43.6 % Supportive 70 25.5 % Neutral 40 14.5 % Not supportive 15 5.5 % Not at all supportive 30 10.9 % Total 275 100.0 % 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)124 V2 ONLY: Q8. Communication. Which sources do you utilize to obtain information about City government, initiatives, and events? Q8. Which sources do you utilize to obtain information about City government, initiatives, & events Number Percent MB Magazine 115 37.3 % MBTV (City's TV government channel) 30 9.7 % X (formerly Twitter) 30 9.7 % Facebook 65 21.1 % City website (www.miamibeachfl.gov) 165 53.6 % City email news or newsletters 125 40.6 % Nextdoor app 60 19.5 % Forums/workshops/meetings 10 3.2 % Miami Beach Gov app 45 14.6 % Other news media 45 14.6 % HOA or other civic groups 40 13.0 % Police department's social media platforms 15 4.9 % Text alerts 100 32.5 % Total 845 V2 ONLY: Q8-10. Other news media: Q8-10. Other news media Number Percent TV news 2 25.0 % Online newspaper 2 25.0 % Local news 1 12.5 % Referrals 1 12.5 % Social media 1 12.5 % Email 1 12.5 % Total 8 100.0 % Q8-11. HOA or other civic groups: Q8-11. HOA or other civic groups Number Percent Building office emails 1 33.3 % WAVNA 1 33.3 % Managing board of directors of other condo buildings 1 33.3 % Total 3 100.0 % 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)125 V2 ONLY: Q9. Which THREE of the communication channels listed in Question 8 do you prefer? Q9. Top choice Number Percent MB Magazine 31 10.1 % MBTV (City's TV government channel) 10 3.2 % X (formerly Twitter) 17 5.5 % Facebook 18 5.8 % City website (www.miamibeachfl.gov) 64 20.8 % City email news or newsletters 35 11.4 % Nextdoor app 25 8.1 % Forums/workshops/meetings 4 1.3 % Miami Beach Gov app 14 4.5 % Other news media 15 4.9 % HOA or other civic groups 2 0.6 % Police department's social media platforms 3 1.0 % Text alerts 45 14.6 % None chosen 25 8.1 % Total 308 100.0 % V2 ONLY: Q9. Which THREE of the communication channels listed in Question 8 do you prefer? Q9. 2nd choice Number Percent MB Magazine 22 7.1 % MBTV (City's TV government channel) 8 2.6 % X (formerly Twitter) 9 2.9 % Facebook 13 4.2 % City website (www.miamibeachfl.gov) 36 11.7 % City email news or newsletters 54 17.5 % Nextdoor app 21 6.8 % Forums/workshops/meetings 1 0.3 % Miami Beach Gov app 9 2.9 % Other news media 16 5.2 % HOA or other civic groups 8 2.6 % Police department's social media platforms 3 1.0 % Text alerts 35 11.4 % None chosen 73 23.7 % Total 308 100.0 % 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)126 V2 ONLY: Q9. Which THREE of the communication channels listed in Question 8 do you prefer? Q9. 3rd choice Number Percent MB Magazine 32 10.4 % MBTV (City's TV government channel) 2 0.6 % X (formerly Twitter) 4 1.3 % Facebook 14 4.5 % City website (www.miamibeachfl.gov) 35 11.4 % City email news or newsletters 36 11.7 % Nextdoor app 9 2.9 % Miami Beach Gov app 15 4.9 % Other news media 19 6.2 % HOA or other civic groups 20 6.5 % Police department's social media platforms 4 1.3 % Text alerts 20 6.5 % None chosen 98 31.8 % Total 308 100.0 % SUM OF TOP 3 RESPONSES V2 ONLY: Q9. Which THREE of the communication channels listed in Question 8 do you prefer? (top 3) Q9. Top choice Number Percent MB Magazine 85 27.6 % MBTV (City's TV government channel) 20 6.5 % X (formerly Twitter) 30 9.7 % Facebook 45 14.6 % City website (www.miamibeachfl.gov) 135 43.8 % City email news or newsletters 125 40.6 % Nextdoor app 55 17.9 % Forums/workshops/meetings 5 1.6 % Miami Beach Gov app 38 12.3 % Other news media 50 16.2 % HOA or other civic groups 30 9.7 % Police department's social media platforms 10 3.2 % Text alerts 100 32.5 % None chosen 25 8.1 % Total 753 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)127 Response to Contract Terms and Conditions Response to Mandatory Specifications and Forms 6 Survey Instrument 2024 Miami Beach Business Survey: Findings Report ETC Institute (2024)128 M IA M I BEACH City of Miami Beach, 1700 Convention Center Drive, Miami Beach, Florida 33139, www.miamibeachfl.gov Alina T. Hudak, City Manager Tel: 305-673-70 l 0 D e a r B u sin e ss O w n e r, T he C ity of M ia m i B ea c h is embarking on a new community satisfaction survey. Your input is ke y fo r us to be a bu s in e ss-fr ie n d ly city. We respectfully ask you to please provide your feedback by filling out the 2024 Business Survey. I am ple a se d to be ta kin g th is im p o rt a n t ste p fo r a re s id e n t an d bu s in e ss-fr ie n d ly cu ltu re of im p ro v e m e n t. T h is in form a tio n is pa rt of o u r bu d ge t pro c e ss a n d he lp s us conn e ct w ith an d und e rsta n d o u r broad e r co mm u nity in a sta tistic ally sig n ific an t m an n e r. Cu rio u s ab o u t the la st su rve y 's re su lts? T he 2 02 2 su rve y is lo ca te d at: htt p s ://w ww .m ia m ibe a c hfl.go v/city-h a ll/c ity- m a nag e r/m is sio n-v is io n -a n d -v a lue s/stra tegic-p la n n in g /co mm u n ity-s u rve y/ P le a se no te the fo llo w in g C o m m u n ity S a tisfactio n S u rve y e le m e n ts to ea se yo u r pa rt ic ipa tion : • You r re sp o n s e s w ill re m a in a n o n y m o u s . • S e n d in g the su rve y is fr e e (a pa id po sta g e re tu rn e n v e lo pe ha s bee n pro v id e d to yo u ). • Y o u m a y a ls o co m p le te the su rve y onlin e at m b b u s in e sssu rve y .o rg or ov er the ph o n e at 9 13 .8 2 9 .12 15 . • If yo u pre fer to ta ke the su rve y in S p a nish , call 1.844 .8 11 .0 4 11 or call 1.8 44 .2 4 7 .8 19 0 to ta ke the su rve y in C re o le . S u rve y re su lts w ill be co mm u n ic a te d th is sp rin g . C o re q u e stio n s a re be n c h m a rke d na tio n a lly , a n d sp e c ia liz e d qu e stio n s m ea su re C ity of M ia m i B e a c h D e pa rt m e n t-sp e c ific se rv ice s , is su e s a n d lo c a tio n s . If yo u ha v e an y qu e stio n s a b o u t the a d m inistra tio n of the su rve y , plea se em a il rya n .m ur ra y@e tci ns ti tute .c om or ca ll 9 13 .2 5 4 .4 59 8 . T h a n k yo u in ad v an c e fo r you r sup po rt a n d as sista n c e w ith th is co lla b o rativ e eff o rt to im p ro v e ou r se rv ic e s . S in c e re ly , A lin a T. H ud a k C ity M a nag e r ©2024 ETC Institute Page 1 2024 Business Survey Please take a few minutes to complete this important survey. Your input will help the City of Miami Beach serve the needs of businesses better. When you are finished, please return your completed survey in the postage-paid envelope provided. You may also complete the survey online at MBBusinessSurvey.org or by scanning the QR code to the right. As a way to say thank you, at the end of the survey you will have a chance to be entered to win a $500 prepaid Visa gift card for fully completing your survey. 1. Satisfaction with City Services. City services provided by the City of Miami Beach are listed below. Please rate each service by circling the number to the right that corresponds to your rating. Excellent Good Fair Poor Don't Know 01. Cleanliness of streets near your business 4 3 2 1 9 02. Cleanliness of canals/waterways 4 3 2 1 9 03. Condition of sidewalks (few or no cracks) 4 3 2 1 9 04. Condition of streets 4 3 2 1 9 05. Street lighting 4 3 2 1 9 06. Miami Beach trolley system 4 3 2 1 9 07. Miami-Dade County's bus service 4 3 2 1 9 08. Appearance and maintenance of the City's public buildings 4 3 2 1 9 09. Maintenance of parks 4 3 2 1 9 10. Landscape maintenance in right-of-way of City streets/public areas 4 3 2 1 9 11. Overall quality of the beaches 4 3 2 1 9 12. Garbage/trash collection 4 3 2 1 9 13. Police services 4 3 2 1 9 14. Emergency medical services 4 3 2 1 9 15. Fire services 4 3 2 1 9 16. Ocean rescue/lifeguard/beach patrol services 4 3 2 1 9 17. City's emergency/hurricane preparedness efforts 4 3 2 1 9 18. Efforts to address homelessness 4 3 2 1 9 19. Efforts to manage stormwater drainage and flooding 4 3 2 1 9 20. Reliability of potable (drinking) water 4 3 2 1 9 21. Reliability of sewer (wastewater) services 4 3 2 1 9 22. Quality of customer service 4 3 2 1 9 23. City efforts to keep businesses informed 4 3 2 1 9 2. Which FIVE of the City services listed above do you think are most important for the City to provide? [Write in your answers below using the numbers from the list in Question 1.] 1st: ____ 2nd: ____ 3rd: ____ 4th: ____ 5th: ____ 3. During the past 12 months, how many times has your establishment been inspected? (e.g., for site plans, license, solicitation, signage, sanitation, property maintenance, zoning, noise.) ______ times [If you have not been inspected, skip to Question 4.] 3a. How satisfied are you with the consistency and fairness of City inspections? ____(5) Very satisfied ____(4) Satisfied ____(3) Neutral ____(2) Dissatisfied ____(1) Very dissatisfied ____(9) Don't know ©2024 ETC Institute Page 2 4. Culture. Please rate your agreement with the following statements using a scale of 1 to 5, where 5 means "Strongly Agree" and 1 means "Strongly Disagree." Strongly Agree Agree Neutral Disagree Strongly Disagree Don't Know 1. Museum exhibits and cultural organizations provide enough diverse art and cultural activities 5 4 3 2 1 9 2. Cultural activities (such as art shows, film festivals, musicals, and live performances) contribute to the success of my business 5 4 3 2 1 9 3. Cultural activities (such as movies in the park, music in the park, etc.) are family friendly and age appropriate 5 4 3 2 1 9 4. Miami Beach free or City sponsored art and cultural activities contribute to the success of my business 5 4 3 2 1 9 5. Major events (such as boat/home/auto shows, 4th of July celebrations, expositions, food and wine festivals, etc.) help my business succeed 5 4 3 2 1 9 5. Feeling of Safety. Please rate how safe you and your employees feel in the following areas of Miami Beach using a scale of 1 to 5, where 5 means "Very Safe" and 1 means "Very Unsafe." How safe do you feel... Very Safe Safe Somewhat Safe Unsafe Very Unsafe Don't Know 1. In and around your place of business during the daytime 5 4 3 2 1 9 2. In and around your place of business during the evening/night 5 4 3 2 1 9 3. During special events 5 4 3 2 1 9 6. Street Lighting. Do you think the amount of street lighting near your business is... ____(1) Too much/too bright ____(2) About right ____(3) Too little/too dark ____(9) Don't know 7. Perceptions of the City. Please rate your satisfaction with each of the following using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied." How satisfied are you with... Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know 01. Overall image of the City 5 4 3 2 1 9 02. Quality of life 5 4 3 2 1 9 03. Overall quality of City services 5 4 3 2 1 9 04. Leadership provided by the City's elected officials 5 4 3 2 1 9 05. City efforts to plan for growth 5 4 3 2 1 9 06. City efforts to prepare for the future 5 4 3 2 1 9 07. City efforts to prepare for disasters/emergencies 5 4 3 2 1 9 08. City efforts to prevent crime 5 4 3 2 1 9 09. Value you receive for the City taxes your business pays 5 4 3 2 1 9 10. City efforts to be a "green" or sustainable city 5 4 3 2 1 9 11. City efforts to reduce risk from rainfall and sea-level rise 5 4 3 2 1 9 12. City regulation of residential development 5 4 3 2 1 9 13. City regulation of commercial development 5 4 3 2 1 9 14. Quality of public schools 5 4 3 2 1 9 15. Quality and availability of skilled employees 5 4 3 2 1 9 16. Quality and types of businesses and industries 5 4 3 2 1 9 17. Quality and inventory of housing opportunities 5 4 3 2 1 9 18. City efforts to connect businesses with City resources 5 4 3 2 1 9 8. How willing would you be to pay more taxes to fund maintenance of assets such as buildings, roads, streets, sidewalks, and vehicles? ____(5) Very willing ____(4) Willing ____(3) Neutral ____(2) Not willing ____(1) Not at all willing ____(9) Don't know ©2024 ETC Institute Page 3 9. Code Enforcement. Do you think the level of code and ordinance enforcement established by the City of Miami Beach near your business is... ____(1) Too much/too restrictive ____(2) About right ____(3) Too little/not restrictive enough ____(9) Don't know 10. Transportation and Mobility. Over the past 12 months, how would you rate the effectiveness of public transit for employee commuting? ____(4) Excellent ____(3) Good ____(2) Fair ____(1) Poor ____(9) Don't know 11. Which of the following has your business done to provide additional transit options for your employees? [Check all that apply.] ____(1) Provide free or subsidized parking spots ____(2) Provide public transit passes ____(3) Provide CitiBike passes ____(4) Coordinate carpool(s) ____(5) Other: ______________________________________ ____(6) None at this time 12. Which ONE of the following best describes the availability of public and private parking for your customers and employees. [Check only ONE.] ____(1) There are almost always parking spaces nearby ____(2) There are often parking spaces nearby ____(3) There are seldom parking spaces nearby ____(4) There are almost never parking spaces nearby ____(9) Don't know 12a. Do you know where your employees typically park? ____(1) I provide parking for my employees ____(2) I do not provide parking and do not know where they park ____(3) I do not provide parking and know where they park, please provide approximate location or nearest cross streets of where you employees typically park: _________________________________________________ 13. Customer Service. In the last 12 months, how many times have you personally contacted, either by phone, in-person, or electronically, the City of Miami Beach government with a question, service request, or complaint? _____ times [If more than "0" times, answer Question 13a-c.] 13a. Which department did you contact most recently? _________________________________________ 13b. What was the reason for your most recent contact? [Check only ONE.] ____(1) Pay a bill ____(2) Visit an elected official ____(3) Research an issue ____(4) Pull a building permit/plan review ____(5) Attend a program/event ____(6) File a complaint ____(7) Other: _________________________________________ ____(8) Don't remember 13c. Please rate your agreement with the following statements using a scale of 1 to 5, where 5 means "Strongly Agree" and 1 means "Strongly Disagree," based on your most recent interaction with City employees. Strongly Agree Agree Neutral Disagree Strongly Disagree Don't Know 1. The City of Miami Beach government is open and interested in hearing the concerns or issues of businesses 5 4 3 2 1 9 2. It is easy to contact someone at the City who can help you 5 4 3 2 1 9 3. City employees are courteous and professional 5 4 3 2 1 9 4. City employees possess the proper knowledge 5 4 3 2 1 9 5. During my most recent contact with the City, I found the process to be user-friendly and easy to understand 5 4 3 2 1 9 6. During my most recent contact with the City, the requests made by my business were processed in a timely manner 5 4 3 2 1 9 7. During my most recent contact with the City, I was satisfied with the experience I had 5 4 3 2 1 9 ©2024 ETC Institute Page 4 14. What is the primary reason your business originally decided to locate in Miami Beach? ____________________________________________________________________________________________________ ____________________________________________________________________________________________________ 15. Compared to all you know or have heard about operating a business in other cities, how would you rate Miami Beach as a place to run a business? ____(1) Better ____(2) About the same ____(3) Worse ____(9) Don't know 16. Compared to previous years, how would you currently rate the City of Miami Beach as a place to do business? ____(1) Better ____(2) About the same ____(3) Worse ____(9) Don't know 17. Think for a moment about whether you would recommend the City of Miami Beach to others as a place to run a business. Would you... ____(1) Definitely recommend ____(2) Probably recommend ____(3) Probably not recommend ____(4) Definitely not recommend ____(9) Don't know Demographics 18. Are you an owner or manager of your business? ____(1) Yes ____(2) No [What is your role? _____________________________________________________________] 19. How long has your business been in the City of Miami Beach? ______ years 20. Approximately how many full-time employees does your business currently have at the location where you received this survey? ______ employees 21. Approximately how many part-time employees does your business currently have at the location where you received this survey? ______ employees 22. On average, what is the annual gross sales/revenue of your business? $____________ per year 23. How many locations do you have within the City of Miami Beach? ______ locations 24. How many locations do you have outside the City of Miami Beach? ______ locations 25. What type of business is your establishment? [Check only ONE.] ____(01) Manufacturing ____(02) Finance/insurance ____(03) Administrative and support services ____(04) Wholesaler/distributor ____(05) Retail trade ____(06) Accommodation and food services ____(07) Health care/medical/social services ____(08) Transportation/warehousing ____(09) Professional, scientific/technical services ____(10) Real estate, rentals, and leasing ____(11) Other: _________________________________________ ©2024 ETC Institute Page 5 26. OPTIONAL: Would you be willing to participate in future surveys or focus groups sponsored by the City of Miami Beach and opt-in to a drawing for a $500 prepaid Visa gift card for completing your survey? [Check all that apply.] ____(1) I would like to participate in future surveys or focus groups sponsored by the City of Miami Beach ____(2) I would like to opt-in to a drawing for a $500 prepaid Visa gift card for completing my survey ____(3) No, I would not like to participate If you indicated that you would like to participate in future surveys or focus groups sponsored by the City of Miami Beach or would like to opt-in to a drawing for a $500 prepaid Visa gift card for completing your survey, please provide your information below: Name: __________________________________________________ Email: __________________________________________________ Phone: __________________________________ This concludes the survey. Thank you for your time! Please return your completed survey in the enclosed return-reply envelope addressed to: ETC Institute, 725 W. Frontier Circle, Olathe, KS 66061 Your response will remain completely confidential. The address information to the right will ONLY be used to help identify areas with special interests. Thank you. ©2024 ETC Institute Page 1 2024 Business Survey Please take a few minutes to complete this important survey. Your input will help the City of Miami Beach serve the needs of businesses better. When you are finished, please return your completed survey in the postage-paid envelope provided. You may also complete the survey online at MBBusinessSurvey.com or by scanning the QR code to the right. As a way to say thank you, at the end of the survey you will have a chance to be entered to win a $500 prepaid Visa gift card for fully completing your survey. 1. Satisfaction with City Services. City services provided by the City of Miami Beach are listed below. Please rate each service by circling the number to the right that corresponds to your rating. Excellent Good Fair Poor Don't Know 01. Cleanliness of streets near your business 4 3 2 1 9 02. Cleanliness of canals/waterways 4 3 2 1 9 03. Condition of sidewalks (few or no cracks) 4 3 2 1 9 04. Condition of streets 4 3 2 1 9 05. Street lighting 4 3 2 1 9 06. Miami Beach trolley system 4 3 2 1 9 07. Miami-Dade County's bus service 4 3 2 1 9 08. Appearance and maintenance of the City's public buildings 4 3 2 1 9 09. Maintenance of parks 4 3 2 1 9 10. Landscape maintenance in right of way of City streets/public areas 4 3 2 1 9 11. Overall quality of the beaches 4 3 2 1 9 12. Garbage/trash collection 4 3 2 1 9 13. Police services 4 3 2 1 9 14. Emergency medical services 4 3 2 1 9 15. Fire services 4 3 2 1 9 16. Ocean rescue/lifeguard/beach patrol services 4 3 2 1 9 17. City's emergency/hurricane preparedness efforts 4 3 2 1 9 18. Efforts to address homelessness 4 3 2 1 9 19. Efforts to manage stormwater drainage and flooding 4 3 2 1 9 20. Reliability of potable (drinking) water 4 3 2 1 9 21. Reliability of sewer (wastewater) services 4 3 2 1 9 22. Quality of customer service 4 3 2 1 9 23. City efforts to keep businesses informed 4 3 2 1 9 2. Which FIVE of the City services listed above do you think are most important for the City to provide? [Write in your answers below using the numbers from the list in Question 1.] 1st: ____ 2nd: ____ 3rd: ____ 4th: ____ 5th: ____ 3. Do you think the Miami Beach Convention Center contributes positively to the overall value of doing business in Miami Beach? ____(1) Yes ____(2) No ____(9) Don't know 3a. During the month of March, what kind of programming would complement the business community? _____________________________________________________________________________________________ 4. Do you think the level and character of Miami Beach tourism adds value to the business community? ____(1) Yes ____(2) No ____(9) Don't know [Please explain: ___________________________________________] ©2024 ETC Institute Page 2 5. Sustainability and Resiliency. Please rate your agreement with the following statements using a scale of 1 to 5, where 5 means "Strongly Agree" and 1 means "Strongly Disagree." Strongly Agree Agree Neutral Disagree Strongly Disagree Don't Know 1. Sustainability and Resiliency are important to my business 5 4 3 2 1 9 2. Tree canopy is sufficient adjacent to my business 5 4 3 2 1 9 3. I have taken steps to reduce solid waste, including recycling and reducing single-use plastic 5 4 3 2 1 9 4. I am informed about local climate change issues 5 4 3 2 1 9 5. I have observed increased flooding 5 4 3 2 1 9 6. I'm satisfied with my building(s)' flood risk protections 5 4 3 2 1 9 7. I have taken steps to make my business more energy efficient 5 4 3 2 1 9 8. I have taken steps to make my business more water efficient 5 4 3 2 1 9 9. My business has a continuity of operations plan in the event of a disaster 5 4 3 2 1 9 6. Which of the following could the City do to improve your business sustainability practices? [Check all that apply.] ____(1) Provide an incentive program for the installation of energy efficiency and renewable energy upgrades ____(2) Provide financial incentives to assist businesses to build sustainable practices ____(3) Provide better information and guidance on sustainability and resiliency practices ____(4) Recognize businesses that build sustainability into their operations, including reducing energy consumption ____(5) Recognize businesses that reduce single-use plastics ____(6) Other: ________________________________________________________________________________________ ____(9) Don't know 7. How supportive are you of the City of Miami Beach spending tax dollars to address sea-level rise? ____(5) Very supportive ____(4) Supportive ____(3) Neutral ____(2) Not supportive ____(1) Not at all supportive ____(9) Don't know 8. Communication. Which sources do you utilize to obtain information about City government, initiatives, and events? [Check all that apply.] ____(01) MB Magazine ____(02) MBTV (City's TV government channel) ____(03) X (formerly Twitter) ____(04) Facebook ____(05) City website (miamibeachfl.gov) ____(06) City email news or newsletters ____(07) Nextdoor app ____(08) Forums/Workshops/Meetings ____(09) Miami Beach Gov app ____(10) Other news media: _______________________________ ____(11) HOA's or other civic groups: ________________________ ____(12) Police department's social media platforms ____(13) Text alerts 9. Which THREE of the communication channels listed above do you prefer? [Write in your answers below using the numbers from the list in Question 8.] 1st: ____ 2nd: ____ 3rd: ____ 10. Customer Service. In the last 12 months, how many times have you personally contacted, either by phone, in-person, or electronically, the City of Miami Beach government with a question, service request, or complaint? _____ times [If more than "0" times, answer Question 10a-c.] 10a. Which department did you contact most recently? _________________________________________ 10b. What was the reason for your most recent contact? [Check only ONE.] ____(1) Pay a bill ____(2) Visit an elected official ____(3) Research an issue ____(4) Pull a building permit/plan review ____(5) Attend a program/event ____(6) File a complaint ____(7) Other: ______________________________________ ____(8) Don't remember ©2024 ETC Institute Page 3 10c. Please rate your agreement with the following statements using a scale of 1 to 5, where 5 means "Strongly Agree" and 1 means "Strongly Disagree," based on your most recent interaction with City employees. Strongly Agree Agree Neutral Disagree Strongly Disagree Don't Know 1. The City of Miami Beach government is open and interested in hearing the concerns or issues of businesses 5 4 3 2 1 9 2. It is easy to contact someone at the City who can help me 5 4 3 2 1 9 3. City employees are courteous and professional 5 4 3 2 1 9 4. City employees possess the proper knowledge 5 4 3 2 1 9 5. During my most recent contact with the City, I found the process to be user-friendly and easy to understand 5 4 3 2 1 9 6. During my most recent contact with the City, the requests made by my business were processed in a timely manner 5 4 3 2 1 9 7. During my most recent contact with the City, I was satisfied with the experience I had 5 4 3 2 1 9 11. Perceptions of the City. Please rate your satisfaction with each of the following using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied." How satisfied are you with... Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know 01. Overall image of the City 5 4 3 2 1 9 02. Quality of life 5 4 3 2 1 9 03. Overall quality of City services 5 4 3 2 1 9 04. Leadership provided by the City's elected officials 5 4 3 2 1 9 05. City efforts to plan for growth 5 4 3 2 1 9 06. City efforts to prepare for the future 5 4 3 2 1 9 07. City efforts to prepare for disasters/emergencies 5 4 3 2 1 9 08. City efforts to prevent crime 5 4 3 2 1 9 09. Value you receive for the City taxes your business pays 5 4 3 2 1 9 10. City efforts to be a "green" or sustainable city 5 4 3 2 1 9 11. City efforts to reduce risk from rainfall and sea-level rise 5 4 3 2 1 9 12. City regulation of residential development 5 4 3 2 1 9 13. City regulation of commercial development 5 4 3 2 1 9 14. Quality of public schools 5 4 3 2 1 9 15. Quality and availability of skilled employees 5 4 3 2 1 9 16. Quality and types of businesses and industries 5 4 3 2 1 9 17. Quality and inventory of housing opportunities 5 4 3 2 1 9 18. City efforts to connect businesses with City resources 5 4 3 2 1 9 12. What are the THREE most significant challenges to the future growth and stability of your business? 01. Cost of leasing or purchasing retail/commercial space 02. Cost of technology 03. Employee benefits (e.g., healthcare) 04. Finding good employees 05. Lack of available capital 06. Marketing/Promotion 07. Transportation/Parking 08. Taxes 09. Other: _________________________________ 99. Don't know 1st: ____ 2nd: ____ 3rd: ____ 13. Which THREE of the following items, if anything, have been a barrier to establishing or growing your business in Miami Beach? 1. Cost of leasing or purchasing retail/commercial space 2. License application process 3. Parking 4. Permitting 5. Taxes 6. Zoning 7. Other: __________________________________ 9. Don't know 1st: ____ 2nd: ____ 3rd: ____ ©2024 ETC Institute Page 4 14. If you could receive support in an area to help advance your business, which ONE of the items below would you choose? ____(1) Access to capital ____(2) Access to research and development (e.g., industry and consumer data/trends) ____(3) Financial literacy and planning ____(4) Marketing, branding, and social media ____(5) Operations (e.g., recruitment/retention, strategic planning, mentoring) ____(6) Business continuity and disaster preparedness ____(7) Technology and training ____(8) Other: ________________________________________________________________________________________ ____(9) Don't know Demographics 15. Are you an owner or manager of your business? ____(1) Yes ____(2) No [What is your role? _____________________________________________________________] 16. How long has your business been in the City of Miami Beach? ______ years 17. Approximately how many full-time employees does your business currently have at the location where you received this survey? ______ employees 18. Approximately how many part-time employees does your business currently have at the location where you received this survey? ______ employees 19. On average, what is the annual gross sales/revenue of your business? $____________ per year 20. How many locations do you have within the City of Miami Beach? ______ locations 21. How many locations do you have outside the City of Miami Beach? ______ locations 22. What type of business is your establishment? [Check only ONE.] ____(01) Manufacturing ____(02) Finance/insurance ____(03) Administrative and support services ____(04) Wholesaler/distributor ____(05) Retail trade ____(06) Accommodation and food services ____(07) Health care/medical/social services ____(08) Transportation/warehousing ____(09) Professional, scientific/technical services ____(10) Real estate, rentals, and leasing ____(11) Other: ____________________________________________ 23. OPTIONAL: Would you be willing to participate in future surveys or focus groups sponsored by the City of Miami Beach and opt-in to a drawing for a $500 prepaid Visa gift card for completing your survey? [Check all that apply.] ____(1) I would like to participate in future surveys or focus groups sponsored by the City of Miami Beach ____(2) I would like to opt-in to a drawing for a $500 prepaid Visa gift card for completing my survey ____(3) No, I would not like to participate If you indicated that you would like to participate in future surveys or focus groups sponsored by the City of Miami Beach or would like to opt-in to a drawing for a $500 prepaid Visa gift card for completing your survey, please provide your information below: Name: __________________________________________________ Email: __________________________________________________ Phone: __________________________________ ©2024 ETC Institute Page 5 This concludes the survey. Thank you for your time! Please return your completed survey in the enclosed return-reply envelope addressed to: ETC Institute, 725 W. Frontier Circle, Olathe, KS 66061 Your response will remain completely confidential. The address information printed to the right will ONLY be used to help identify areas with special interests. Thank you.