LTC 492-2024 PSCD Receives Reaccreditation as an Accredited Center of Excellence (ACE}MIAMI BEACH
OFFICE OF THE CITY MANAGER
LTC#492-2024 LETTER TO COMMISSION
TO:Honorable Mayor Steven Meiner and Members of the City Commission
FROM,Eric Carpenter,City Manager £.,,c,/j,F
DATE:November 7,2024
SUBJECT:PSCD Receives Reaccreditation as an Accredited Center of Excellence (ACE}in
Emergency Medical Dispatch (EMO)by the International Academies of Emergency Dispatch
(IAED)
The purpose of this Letter to Commission (LTC)is to inform you that the Public Safety
Communications Division's (PSCD)has obtained reaccreditation as an Accredited Center of
Excellence (ACE)in Emergency Medical Dispatch (EMO).The initial ACE EMO status was first
obtained in November-2018.The center was recertified for the second time in 2021,and now for
the third time in 2024.Along with the current Emergency Fire Dispatch (EFD)and the current
Emergency Police Dispatch (EPD)accreditations.There are only 11 accredited "Tri'-ACE"
agencies worldwide out of 4,080 centers worldwide that utilize these protocols in fifty-nine (59)
countries and in thirty (30)different languages.
For an agency to be considered for accreditation status,a formal study that includes a thorough
review of the quality assurance and improvement methodologies,case reviews process,data,level
of customer service,and process review with outside agencies to name a few must first be
completed for any of the three areas (Fire,Medical and Police).This time around PSCD has been
preparing for document submission and acceptance through a series of Dispatch Steering
Committee Meetings and Dispatch Reviews since February-2024.Once accreditation status is
obtained,it must be maintained by submitting monthly compliance reports with levels at or above
accreditation levels.
In 2018,2021,and 2024,the PSCD was evaluated for accreditation status by the International
Academies of Emergency Dispatch's Board of Accreditation.As a result of the evaluation and
several months of PSCD working with the accrediting agency to gather paperwork and support for
the approval of the accreditation,the hard work paid off when the department was rewarded with
the ACE in Emergency Medical Dispatch status once again on October 9,2024.The PSCD will be
recognized in April-2025 at the 2025 Navigator Conference in Orlando,Florida.
This accreditation validates the various processes,procedures and capabilities that have been
deployed as of the reorganization of the PSCD since October 2017,which have positively impacted
the lives of many Miami Beach residents and visitors.
Should you have any questions,please contact Fire Chief Digna Abella.