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Professional Services Agreement between CMB & Hotwire Communications, LTD Docusign Envelope ID: F5F57330-83C8-4689-8F96-BD332AF08557ZO Zy — 26, G 6 Docusign Envelope ID:CDB684B9-C6F5-4E10-9B40-05D5270A2820 Contract No.23-628-01 PROFESSIONAL SERVICES AGREEMENT BETWEEN THE CITY OF MIAMI BEACH AND HOTWIRE COMMUNICATIONS, LTD FOR INTERNET CONNECTIVITY SERVICES PURSUANT TO RFP-2023-628-LB Tti /5/FP69frfio iii Sgiivices Agreement (Agreement") is entered into this , with an effective date of January 31, 2024 ("Effective Date"), between the CITY OF MIAMI BEACH, FLORIDA, a municipal corporation organized and existing under the laws of the State of Florida, having its principal offices at 1700 Convention Center Dr ue, Miami Beach, Florida, 33139 (the "City" or 'Customer"), and HOTWIRE COMMUNICATIONS, LTD, a Pennsylvania Limited Partnership, whose address is 2100 West Cypress Creek Road, Fort Lauderdale, Florida 33039("Contractor"). SECTION 1 DEFINITIONS Agreement: This Agreement between the City and Contractor, including any exhibits and amendments thereto. Attachments: Means any supplemental material or documentation to this Agreement which are expressly incorporated by reference and made a part of this Agreement as if set forth in full. Attachment A(Resolution & Commission Award Memo), Attachment B (Addendum and RFP Solicitation), and Attachment C (Sunbiz & Proposal Response to RFP) are hereby incorporated by reference and attached hereto as a part of this Agreement. Change Order: "Change Order" or "Amendment" means a written document ordering a change in the Contract Price or Contract Time or a change in the Work, including a Service Order. Any Change Order (or Amendment) must be duly executed by the City Manager, and any Change Order (or Amendment) in excess of $100,000 shall be subject to the prior approval of the City Commission. City: Means the City of Miami Beach, Florida, a Florida municipal corporation. In all respects hereunder, City's performance is pursuant to the City's capacity as Owner. In the event the City exercises its regulatory authority as a governmental body, the exercise of such regulatory authority and the enforcement of any rules, regulations, codes, laws, and ordinances shall be deemed to have occurred pursuant to City's authority as a governmental body and shall not be attributable in any manner to the City as a party to this Agreement. City Commission: Means the legislative body of the City. 1 Docusign Envelope ID:F5F57330-83C8-4689-8F96-BD332AF08557 Docusign Envelope ID:CDB684B9-C6F5-4E10-9840-C5D5270A2820 Contract No.23-628-01 City Manager: The chief administrative officer of the City. The City Manager shall be construed to include any duly authorized representatives of the City designated in writing with respect to any specific matter(s)concerning the Agreement (exclusive of those authorizations reserved to the City Commission or regulatory or administrative bodies having jurisdiction over any matter(s)related to the Project and/or the Agreement. City Manager's Designee: The City staff member who is designated by the City Manager to administer this Agreement on behalf of the City. The City Manager's designee shall be the Information Technology, Chief Information Officer. Effective Date: Shall be January 31, 2024 (as such date is indicated on page 1 of the Agreement). No Work or Services will commence prior to the Effective Date of the Agreement or thereafter until a Notice to Proceed has been issued by the City. Contractor: For the purposes of this Agreement, Contractor shall be deemed to be an independent contractor, and not an agent or employee of the City. Services: All internet connectivity services, work, and actions by the Contractor performed or undertaken pursuant to the Agreement. Fee: Amount paid to the Contractor as compensation for Services. Proposal Documents: Proposal Documents shall mean City of Miami Beach Request for Proposals No. 2023-628-LB for Wide Area Network and Internet Connectivity Services, together with all amendments thereto, issued by the City in contemplation of this Agreement (the "RFP"), and the Contractor's proposal in response thereto ("Proposal"); provided, however, that in the event of an express conflict between the Proposal Documents and this Agreement, the following order of precedent shall prevail: this Agreement; the RFP,and the Proposal. Project Manager: Shall mean each respective Party's (City and Contractor) duly authorized representative designated to manage the Agreement. Risk Manager: The Risk Manager of the City, with offices at 1700 Convention Center Drive, Third Floor, Miami Beach, Florida 33139; telephone number (305) 673-7000, Ext. 26724; and fax number(305)673-7529. Sites: Properties owned and/or operated by the City that are identified in this Agreement as receiving the Services. System: Shall mean any conduit, cables and any other related equipment or infrastructure installed by Contractor at the Sites necessary to provide commercial communications and video services to the City and the Sites. 2 Docusign Envelope ID:F5F57330-83C8-4689-8F96-BD332AF08557 Docusign Envelope ID:CDB68489-C6F5-4E10-9840-C5D5270A2820 Contract No.23-628-01 Equipment: Shall mean all fiber optic wiring, telecommunications equipment, Wireless Node (as defined before), communication facilities and materials necessary to provide the Services to the Sites. Wireless Network Node(Wireless Node): Shall encompass ODAS, small cell, CRAN, antenna facilities, or any successor technology provided and installed by Contractor which are used to improve wireless capacity, coverage or quality of interconnectivity Services at Sites. SECTION 2 SCOPE OF SERVICES 2.1 Contractor agrees to provide Internet Connectivity Services (Group 1) specifically described in Appendix A of the RFP and Exhibits "A" and "B" as set forth herein and including any other attachments or appendices hereto which by this reference are incorporated into and made part of this Agreement. Contractor and City shall perform their respective obligations in accordance with this Agreement. 2.2 Contractor represents and warrants to the City that: (i) it possesses all qualifications licenses authorizations and expertise required under the Proposal Documents for the performance of the Services including but not limited to full qualification to do business in Florida; (ii) It is not delinquent in the payment of any sums due to the City including payment of permit fees business tax receipts occupational licenses accounts or invoices etcetera nor in the performance of any obligations or payment of any monies to the city; (iii) all personnel assigned to perform the Services are and shall be at all times during the Term hereof fully qualified and trained to perform the task assigned to each: (iv)the person executing this Agreement on behalf of Contractor has been duly authorized to execute the same and fully bind contractor as a party to this Agreement. 2.3 Contractor understands and agrees that any and all liabilities regarding the use of any of Contractor's employees or any subcontractors for Services related to this Agreement shall be borne solely by Contractor throughout the Term of this Agreement and that this provision shall survive the termination of this Agreement. 2.4 The City may add additional Sites to this Agreement in accordance with Contract Approval Procedure 03.02 or as amended. Any additional Site shall be added at the same pricing as outlined in the Cost Proposal (Exhibit "B") unless otherwise approved by the City Manager in writing. 2.5 The City hereby grants to Contractor the right, privilege and authority to access, construct, reconstruct, relocate, replace, operate, repair, maintain and at its discretion remove any Equipment, as necessary, including during and after standard business hours, and the right and license necessary to install the System at the approved Sites. Unless in the case of an emergency, Contractor shall provide the City with prior notice, at least forty-eight (48) hours in advance, when Contractor needs to access a Site after standard business hours. The City grants Contractor the right to enter the Sites to (a) determine the viability of the Site for the installation and maintenance of the System; (b) install, maintain, repair or replace the Equipment on the Site and (c)connect the System to Contractor's system. 3 Docusign Envelope ID:F5F57330-83C8-4689-8F96-BD332AF08557 Docusign Envelope ID:CDB68489-C6F5-4E10-9840-C5D5270A2820 Contract No.23-628-01 2.6 The City agrees that it shall provide electrical power for each Wireless Node, such power requirement being maximum of 200 watts or that of a light bulb to power such device at no cost or fee. 2.7 The parties acknowledge and agree that Contractor has installed a System on the Sites. Subject to applicable law or regulation, it is understood that Contractor owns the entire System and all infrastructure that it installs. Within ninety (90) days from the expiration or earlier termination of this Agreement("Removal Period"), Contractor shall be permitted to remove from all the Sites Contractor's telecommunications equipment and Wireless Node (excluding fiber or underground wiring). Additionally, within said Removal Period, Contractor will also remove any other Equipment(other than any underground conduit or vaults)that the City requests and shall restore the Sites impacted by such removal to the original condition prior to the Effective Date, ordinary wear and tear excepted. Contractor shall bear all costs and expenses to repair any damage to the Site caused by Contractor. Any Equipment remaining after the Removal Period shall be considered abandoned and, at the option of the City, shall become property of the City or may be disposed by the City at Contractor's expense. SECTION 3 TERM The term of this Agreement("Term") shall commence retroactively as of January 31, 2024 (the Effective Date set forth on p. 1 hereof), and shall have an initial term of three(3)years with one (1) two-year renewal option, to be exercised at the City Manager's sole option and discretion, by providing Contractor with written notice of same no less than thirty (30) days prior to the expiration of the initial term. SECTION 4 FEES 4.1 The amounts payable by the City to the Contractor shall be based on the price schedule outlined in the Cost Proposal submitted by the Contractor and attached hereto as Exhibit"B." 4.2 City may withhold in whole or in part payment to such extent as may be necessary to protect itself from loss on account of (a) defective work not remedied and (b) failure of Contractor to provide any and all documents required by this Agreement. 4.3 Contractor agrees and understands that(i) any and all subcontractors providing Services related to this Agreement shall be paid through Contractor and not paid directly by the City and (ii) any and all liabilities regarding payment to or use of subcontractors for any of the Services related to this Agreement shall be borne solely by Contractor. 4.4 INVOICING Upon receipt of an acceptable and approved invoice, City shall pay Contractor (a) within forty- five (45) days after invoice date: all Non-Recurring Charges ("NRCs"), including installation or repair or premises visit fees; all advance Monthly Recurring Charges ("MRCs"), including charges for unauthorized or fraudulent use originating on the City's side of the network; and, all 4 Docusign Envelope ID:F5F57330-83C8-4689-8F96-BD332AF08557 Docusign Envelope ID:CDB684B9-C6F5-4E10-9B40-C505270A2820 Contract No.23-628-01 fees, taxes, surcharge, including, but not limited to, the EVSF and LNP surcharges for voice service and the Video Content Surcharge for video, and other charges that apply to the City, Services, or the products provided under this Agreement; (b) interest calculated at one percent (1%) per month (or the highest rate allowed by law) on amounts not paid within thirty(30)days from the due date. Invoices shall include a detailed description of the Services (or portions thereof) provided, and shall be prepared in accordance with Exhibit "B" and submitted to the City at the following address: Accounts Payable: Pavablest miamibeachfi.gov SECTION 5 TERMINATION 5.1 TERMINATION FOR CAUSE If the Contractor shall fail to fulfill in a timely manner, or otherwise violates, any of the covenants, agreements, or stipulations material to this Agreement, the City, through its City Manager, shall thereupon have the right to terminate this Agreement for cause. Prior to exercising its option to terminate for cause, the City shall notify the Contractor of its violation of the particular term(s) of this Agreement, and shall grant Contractor ten (10) days to cure such default. If such default remains uncured after ten (10) days, the City may avail itself to any of the remedies set forth in Section 12 of this Agreement, including, without limitation, termination of this Agreement without further notice to Contractor. Upon termination, the City shall be fully discharged from any and all liabilities, obligations, duties, and terms arising out of, or by virtue of, this Agreement. Notwithstanding the above, the Contractor shall not be relieved of liability to the City for damages sustained by the City by any breach of the Agreement by the Contractor. The City, at its sole option and discretion, shall be entitled to bring any and all legal/equitable actions that it deems to be in its best interest in order to enforce the City's rights and remedies against Contractor. Subject to Section 13.6, the City shall be entitled to recover all costs of such actions, including reasonable attorneys'fees. 5.2 TERMINATION FOR CONVENIENCE OF THE CITY THE CITY MAY ALSO, THROUGH ITS CITY MANAGER, AND FOR ITS CONVENIENCE AND WITHOUT CAUSE, TERMINATE THE AGREEMENT AT ANY TIME DURING THE TERM BY GIVING WRITTEN NOTICE TO CONTRACTOR OF SUCH TERMINATION; WHICH SHALL BECOME EFFECTIVE WITHIN THIRTY (30) DAYS FOLLOWING RECEIPT BY THE CONTRACTOR OF SUCH NOTICE. ADDITIONALLY, IN THE EVENT OF A PUBLIC HEALTH, WELFARE OR SAFETY CONCERN, AS DETERMINED BY THE CITY OR A STATE OR FEDERAL GOVERNING AUTHORITY, THE CITY MANAGER PURSUANT TO A VERBAL OR WRITTEN NOTIFICATION TO CONTRACTOR, MAY IMMEDIATELY SUSPEND THE SERVICES UNDER THIS AGREEMENT FOR A TIME CERTAIN, OR IN THE ALTERNATIVE, TERMINATE THIS AGREEMENT ON A GIVEN DATE. IF THE 5 Docusign Envelope ID:F5F57330-83C8-4689-8F96-BD332AF08557 Docusign Envelope ID:CD868489-C6F5-4E10-9840-C505270A2820 Contract No.23-628-01 AGREEMENT IS TERMINATED FOR CONVENIENCE BY THE CITY, CONTRACTOR SHALL BE PAID FOR ANY SERVICES SATISFACTORILY PERFORMED UP TO THE DATE OF TERMINATION; FOLLOWING WHICH THE CITY SHALL BE DISCHARGED FROM ANY AND ALL LIABILITIES, OBLIGATIONS, DUTIES, AND TERMS ARISING OUT OF, OR BY VIRTUE OF,THIS AGREEMENT. 5.3 TERMINATION FOR INSOLVENCY The City also reserves the right to terminate the Agreement in the event the Contractor is placed either in voluntary or involuntary bankruptcy or makes an assignment for the benefit of creditors. In such event, the right and obligations for the parties shall be the same as provided for in Section 5.2. SECTION 6 INDEMNIFICATION AND INSURANCE REQUIREMENTS 6.1 INDEMNIFICATION Contractor agrees to indemnify, defend and hold harmless the City and its officers, employees, agents, and contractors, from and against any and all actions (whether at law or in equity), - claims, liabilities, losses, and expenses, including, but not limited to, attorneys' fees and costs, for personal, economic or bodily injury, wrongful death, loss of or damage to property, which may arise or be alleged to have arisen from the negligent acts, errors, omissions or other wrongful conduct of the Contractor, its officers, employees, agents, contractors, or any other person or entity acting under Contractor's control or supervision, in connection with, related to, or as a result of the Contractor's performance of the Services pursuant to this Agreement. To that extent, the Contractor shall pay all such claims and losses and shall pay all such costs and judgments which may issue from any lawsuit arising from such claims and losses, and shall pay all costs and attorneys' fees expended by the City in the defense of such claims and losses, including appeals. The Contractor expressly understands and agrees that any insurance protection required by this Agreement or otherwise provided by the Contractor shall in no way limit the Contractor's responsibility to indemnify, keep and save harmless and defend the City or its officers, employees, agents and instrumentalities as herein provided. The parties agree that one percent (1%) of the total compensation to Contractor for performance of the Services under this Agreement is the specific consideration from the City to the Contractor for the Contractor's indemnity agreement. The provisions of this Section 6.1 and of this indemnification shall survive termination or expiration of this Agreement. 6.2 INSURANCE REQUIREMENTS The Contractor shall maintain the below required insurance in effect prior to awarding the Agreement and for the duration of the Agreement. The maintenance of proper insurance coverage is a material element of the Agreement and failure to maintain or renew coverage may be treated as a material breach of the Agreement, which could result in withholding of payments or termination of the Agreement. A. Workers' Compensation Insurance for all employees of the Contractor as required by Florida Statute Chapter 440 and Employer Liability Insurance with a limit of no less 6 Docusign Envelope ID:F5F57330-83C8-4689-8F96-BD332AF08557 Docusign Envelope ID:CDB684B9-C6F5-4E10-9840-C5D5270A2820 Contract No.23-628-01 than $1,000,000 per accident for bodily injury or disease. Should the Contractor be exempt from this Statute, the Contractor and each employee shall hold the City harmless from any injury incurred during performance of the Contract. The exempt Contractor shall also submit (i) a written statement detailing the number of employees and that they are not required to carry Workers' Compensation insurance and do not anticipate hiring any additional employees during the term of this contract or(ii)a copy of a Certificate of Exemption. B. Comprehensive General Liability Insurance on an occurrence basis, including products and completed operations, property damage, bodily injury and personal & advertising injury with limits no less than $1,000,000 per occurrence. If a general aggregate limit applies, either the general aggregate limit shall apply separately to this project or the general aggregate limit shall be twice the required occurrence limit. C. Automobile Liability Insurance covering any automobile, if Contractor has no owned automobiles, then coverage for hired and non-owned automobiles, with limit no less than $2,000,000 combined per accident for bodily injury and property damage. D. Professional Liability (Errors & Omissions) Insurance with limits no less than $1,000,000 per occurrence or claim, and $2,000,000 policy aggregate. E. Intentionally omitted. F. Umbrella Liability Insurance in an amount no less than $10,000,000 in the aggregate. The umbrella coverage must be as broad as the primary General Liability coverage. G. Intentionally omitted. D. Cyber Liability with limits no less than $1,000,000 per occurrence, and $2,000,000 general aggregate covering claims involving privacy violations, information theft, damage to or destruction of electronic information, intentional and/or unintentional release of private information, alteration of electronic information,extortion and network security. 6.3 Additional Insured — City must be included by endorsement as an additional insured with respect to all liability policies (except Professional Liability and Workers' Compensation) arising out of work or operations performed on behalf of the Contractor including materials, parts, or equipment furnished in connection with such work or operations and automobiles owned, leased, hired or borrowed in the form of an endorsement to the Contractor's insurance. 6.4 Notice of Cancellation — Each insurance policy required above shall provide that coverage shall not be cancelled, except with notice to the Contractor who will immediately notify the City c/o EXIGIS Insurance Compliance Services. 6.5 Waiver of Subrogation — Contractor agrees to obtain any endorsement that may be necessary to affect the waiver of subrogation on the coverages required. However, this provision applies regardless of whether the City has received a waiver of subrogation endorsement from the insurer. 6.6 Acceptability of Insurers— Insurance must be placed with insurers with a current A.M. Best rating of A:VII or higher. If not rated, exceptions may be made for members of the Florida 7 Docusign Envelope ID:F5F57330-83C8-4689-8F96-BD332AF08557 Docusign Envelope ID:CDB684B9-C6F5-4E10-9840-C5D5270A2820 Contract No.23-628-01 Insurance Funds (i.e. FWCIGA, FAJUA). Carriers may also be considered if they are licensed and authorized to do insurance business in the State of Florida. 6.7 Verification of Coverage—Contractor shall furnish the City with original certificates and amendatory endorsements, or copies of the applicable insurance language, effecting coverage required by this contract. All certificates and endorsements are to be received and approved by the City before work commences. However, failure to obtain the required documents prior to the work beginning shall not waive the Contractor's obligation to provide them. The City reserves the right to review complete, certified copies of all required insurance policies, including endorsements, required by these specifications, at any time. CERTIFICATE HOLDER ON ALL COI MUST READ: CITY OF MIAMI BEACH c/o EXIGIS Insurance Compliance Services P.O. Box 947 Murrieta, CA 92564 Kindly submit all certificates of insurance, endorsements, exemption letters to our servicing agent, EXIGIS, at: Certificates-miamibeach(a�riskworks.com SECTION 7 LITIGATION JURISDICTIONIVENUE/JURY TRIAL WAIVER This Agreement shall be construed in accordance with the laws of the State of Florida. This Agreement shall be enforceable in Miami-Dade County, Florida, and if legal action is necessary by either party with respect to the enforcement of any or all of the terms or conditions herein, exclusive venue for the enforcement of same shall lie in Miami-Dade County, Florida. By entering into this Agreement, Contractor and the City expressly waive any rights either party may have to a trial by jury of any civil litigation related to or arising out of this Agreement. SECTION 8 LIMITATION OF CITY'S LIABILITY The City desires to enter into this Agreement only if in so doing the City, subject to Section 13.6 below, can place a limit on the City's liability for any cause of action, for money damages due to an alleged breach by the City of this Agreement, so that its liability for any such breach never exceeds the total amount due by the City to Contractor under the Agreement for the Term minus any amounts already paid to Contractor by the City (the "Contract Sum"), in any case not to exceed $100,000.00. Contractor hereby expresses its willingness to enter into this Agreement with Contractor's recovery from the City for any damage action for breach of contract to be limited to the lesser of the Contract Sum or$100,000.00. Notwithstanding the foregoing and any other term or condition of this Agreement, subject to Section 13.6, Contractor hereby agrees that the City shall not be liable to the Contractor for damages in an amount in excess of the Contract Sum or $100,000.00, 8 Docusign Envelope ID:F5F57330-83C8-4689-8F96-BD332AF08557 Docusign Envelope ID:CD8684B9-C6F5-4E10-9840-C505270A2820 Contract No.23-628-01 whichever is less. for any action or claim for breach of contract arising out of the performance or non-performance of any obligations imposed upon the City by this Agreement. Nothing contained in this section or elsewhere in this Agreement is in any way intended to be a waiver of the limitation placed upon the City's liability, as set forth in Section 768.28, Florida Statutes. SECTION 9 DUTY OF CARE/COMPLIANCE WITH APPLICABLE LAWS/PATENT RIGHTS; COPYRIGHT; AND CONFIDENTIAL FINDINGS 9.1 DUTY OF CARE With respect to the performance of the Services contemplated herein, Contractor shall exercise that degree of skill, care, efficiency and diligence normally exercised by reasonable persons and/or recognized professionals with respect to the performance of comparable work and/or services. 9.2 COMPLIANCE WITH APPLICABLE LAWS In its performance of the Services, Contractor shall comply with all applicable laws, ordinances, and regulations of the City, Miami-Dade County, the State of Florida, and the federal government, as applicable. 9.3 PATENT RIGHTS; COPYRIGHT; CONFIDENTIAL FINDINGS Any work product arising out of this Agreement prepared by the City, as well as all information specifications, processes, data and findings, are intended to be the property of the City and shall not otherwise be made public and/or disseminated by Contractor, without the prior written consent of the City Manager, excepting any information, records etc. which are required to be disclosed pursuant to Court Order and/or Florida Public Records Law. All reports, documents, articles, devices, and/or work produced in whole or in part under this Agreement by the City are intended to be the sole and exclusive property of the City, and shall not be subject to any application for copyright or patent by or on behalf of the Contractor or its employees or sub-contractors,without the prior written consent of the City Manager. SECTION 10 GENERAL PROVISIONS 10.1 AUDIT AND INSPECTIONS For a period of up to three (3) years following the date of final payment by the City to the Contractor, upon reasonable verbal or written notice to Contractor, and at any time during normal business hours (i.e. 9AM — 5PM, Monday through Fridays, excluding nationally recognized holidays), and as often as the City Manager may, in his/her reasonable discretion and judgment, deem necessary, there shall be made available to the City Manager, and/or 9 Docusign Envelope ID:F5F57330-83C8-4689-8F96-BD332AF08557 Docusign Envelope ID.CDB684B9-C6F5-4E10-9840-C5D5270A2820 Contract No.23-628-01 such representatives as the City Manager may deem to act on the City's behalf, to audit, examine, and/ or inspect, any and all other documents and/or records which are pertinent to this Agreement. Contractor shall maintain any and all such records at its place of business at the address set forth in the"Notices"section of this Agreement. 10.2 INSPECTOR GENERAL AUDIT RIGHTS (A) Pursuant to Section 2-256 of the Code of the City of Miami Beach, the City has established the Office of the Inspector General which may, on a random basis, perform reviews, audits, inspections and investigations on all City contracts, throughout the duration of said contracts. This random audit is separate and distinct from any other audit performed by or on behalf of the City. (B) The Office of the Inspector General is authorized to investigate City affairs and empowered to review past, present and proposed City programs, accounts, records, contracts and transactions. In addition, the Inspector General has the power to subpoena witnesses, administer oaths, require the production of witnesses and monitor City projects and programs. Monitoring of an existing City project or program may include a report concerning whether the project is on time, within budget and in conformance with the contract documents and applicable law. The Inspector General shall have the power to audit, investigate, monitor, oversee, inspect and review operations, activities, performance and procurement process including but not limited to project design, bid specifications, (bid/proposal) submittals, activities of the Contractor, its officers, agents and employees, lobbyists, City staff and elected officials to ensure compliance with the contract documents and to detect fraud and corruption. Pursuant to Section 2-378 of the City Code, the City is allocating a percentage of its overall annual contract expenditures to fund the activities and operations of the Office of Inspector General. (C) Upon ten (10) days written notice to the Contractor, the Contractor shall make all requested records and documents available to the Inspector General for inspection and copying. The Inspector General is empowered to retain the services of independent private sector auditors to audit, investigate, monitor, oversee, inspect and review operations activities, performance and procurement process including but not limited to project design, bid specifications, (bid/proposal)submittals, activities of the Contractor its officers, agents and employees, lobbyists, City staff .and elected officials to ensure compliance with the contract documents and to detect fraud and corruption. (D) The Inspector General shall have the right to inspect and copy all documents and records in the Contractor's possession, custody or control which in the Inspector General's sole judgment, pertain to performance of the Agreement, including, but not limited to original estimate files, change order estimate files, worksheets, proposals and agreements from and with successful subcontractors and suppliers, all project-related correspondence, memoranda, instructions, financial documents, construction documents, (bid/proposal) and contract documents, back-change documents, all 10 Docusign Envelope ID:F5F57330-83C8-4689-8F96-BD332AF08557 Docusign Envelope ID:CDB68489-C6F5-4E10-9B40-C5D5270A2820 Contract No.23-628-01 documents and records which involve cash, trade or volume discounts, insurance proceeds, rebates, or dividends received, payroll and personnel records and supporting documentation for the aforesaid documents and records. (E) The Contractor shall make available at its office at all reasonable times the records, materials, and other evidence regarding the acquisition (bid preparation) and performance of this Agreement, for examination, audit, or reproduction, until three (3) years after final payment under this Agreement or for any longer period required by statute or by other clauses of this Agreement. In addition: If this Agreement is completely or partially terminated, the Contractor shall make available records relating to the work terminated until three (3) years after any resulting final termination settlement; and ii. The Contractor shall make available records relating to appeals or to litigation or the settlement of claims arising under or relating to this Agreement until such appeals, litigation, or claims are finally resolved. (F) The provisions in this section shall apply to the Contractor, its officers, agents, employees, subcontractors and suppliers. The Contractor shall incorporate the provisions in this section in all subcontracts and all other agreements executed by the Contractor in connection with the performance of this Agreement. (G) Nothing in this section shall impair any independent right to the City to conduct audits or investigative activities. The provisions of this section are neither intended nor shall they be construed to impose any liability on the City by the Contractor or third parties. 10.3 ASSIGNMENT,TRANSFER OR SUBCONSULTING Contractor shall not subcontract, assign, or transfer all or any portion of any work and/or service under this Agreement without the prior written consent of the City Manager, which consent will not be unreasonably withheld and/or delayed. Neither this Agreement, nor any term or provision hereof, or right hereunder, shall be assignable unless as approved pursuant to this section, and any attempt to make such assignment(unless approved)shall be void. 10.4 PUBLIC ENTITY CRIMES Prior to commencement of the Services, the Contractor shall file a State of Florida Form PUR 7068, Sworn Statement under Section 287.133(3)(a) Florida Statute on Public Entity Crimes with the City's Procurement Division. 10.5 NO DISCRIMINATION In connection with the performance of the Services, the Contractor shall not exclude from participation in, deny the benefits of, or subject to discrimination anyone on the grounds of race, color, national origin, sex, age, disability, religion, income or family status. 11 Docusign Envelope ID:F5F57330-83C8-4689-8F96-BD332AF08557 Docusign Envelope ID CDB68489-C6F5-4E10-9840-C5D5270A2820 Contract No.23-628-01 Adcitionally, Contractor shall comply fully with the City of Miami Beach Human Rights Ckdirtance, codified in Chapter 62 of the City Code, as may be amended from time to time, prohibiting discrimination in employment (including independent contractors), housing, public accommodations, public services, and in connection with its membership or policies because of actual or perceived race, color, national origin, religion, sex, intersexuality, gender identity, sexual orientation, marital and familial status, age, disability, ancestry, height, weight, hair texture and/or hairstyle, domestic partner status, labor organization membership, familial I` situation, or political affiliation. 10.6 CONFLICT OF INTEREST Contractor herein agrees to adhere to and be governed by all applicable Miami-Dade County Conflict of Interest Ordinances and Ethics provisions, as set forth in the Miami-Dade County Code, as may be amended from time to time; and by the City of Miami Beach Charter and Code, as may be amended from time to time; both of which are incorporated by reference as if fully set forth herein. Contractor hereby certifies to the City that no individual member of Contractor, no employee, and no subcontractor under this Agreement or any immediate family member of any of the same is also a member of any board, commission, or agency of the City. No member of or delegate to the Congress of the United States shall be admitted to any share or part of this Agreement or to any benefits arising therefrom. 10.7 CONTRACTOR'S COMPLIANCE WITH FLORIDA PUBLIC RECORDS LAW (A) Contractor shall comply with Florida Public Records law under Chapter 119, Florida Statutes, as may be amended from time to time. (B) The term"public records" shall have the meaning set forth in Section 119.011(12), which means all documents, papers, letters, maps, books, tapes, photographs, films, sound recordings, data processing software, or other material, regardless of the physical form, characteristics, or means of transmission, made or received pursuant to law or ordinance or in connection with the transaction of official business of the City. (C) Pursuant to Section 119.0701 of the Florida Statutes, if the Contractor meets the definition of"Contractor"as defined in Section 119.0701(1 Xa), the Contractor shall: (1) Keep and maintain public records required by the City to perform the Services; (2) Upon request from the City's custodian of public records, provide the City with a copy of the requested records or allow the records to be inspected or copied within a reasonable time at a cost that does not exceed the cost provided in Chapter 119, Florida Statutes or as otherwise provided by law; (3) Ensure that public records that are exempt or confidential and exempt from public records disclosure requirements are not disclosed, except as authorized by law, for the duration of the Term and following completion of the Agreement if the Contractor does not transfer the records to the City; (4) Upon completion of the Agreement, transfer, at no cost to the City, all public records in possession of the Contractor or keep and maintain public records required by the City to perform the Services. If the Contractor transfers all public records to the City upon completion of the Agreement, the Contractor shall destroy any duplicate public records that are exempt or confidential and exempt 12 Docusign Envelope ID:F5F57330-83C8-4689-8F96-8D332AF08557 Docusign Envelope ID:CDB68489-C6F5-4E10-9840-C5D5270A2820 Contract No.23-628-01 from public records disclosure requirements. If the Contractor keeps and maintains public records upon completion of the Agreement, the Contractor shall meet all applicable requirements for retaining public records. All records stored electronically must be provided to the City, upon request from the City's custodian of public records, in a format that is compatible with the information technology systems of the City. (D) REQUEST FOR RECORDS; NONCOMPLIANCE. (1) A request to inspect or copy public records relating to this Agreement must be made directly to the City. If the City does not possess the requested records, the City shall immediately notify the Contractor of the request, and the Contractor must provide the records to the City or allow the records to be inspected or copied within a reasonable time. (2) Contractor's failure to comply with the City's request for records shall constitute a breach of this Agreement, and the City, at its sole discretion, may: (1) unilaterally terminate the Agreement; (2) avail itself of the remedies set forth under the Agreement;and/or(3)avail itself of any available remedies at law or in equity. (3) A Contractor who fails to provide the public records to the City within a reasonable time may be subject to penalties under s. 119.10. (E) CIVIL ACTION. (1) If a civil action is filed against a Contractor to compel production of public records relating to this Agreement, the court shall assess and award against the Contractor the reasonable costs of enforcement, including reasonable attorneys' fees, if: a. The court determines that the Contractor unlawfully refused to comply with the public records request within a reasonable time; and b. At least 8 business days before filing the action, the plaintiff provided written notice of the public records request, including a statement that the Contractor has not complied with the request, to the City and to the Contractor. (2) A notice complies with subparagraph (1)(b) if it is sent to the City's custodian of public records and to the Contractor at the Contractor's address listed in this Agreement or to the Contractor's registered agent. Such notices must be sent by common carrier delivery service or by registered, Global Express Guaranteed, or certified mail, with postage or shipping paid by the sender and with evidence of delivery,which may be in an electronic format. (3) A Contractor who complies with a public records request within 8 business days after the notice is sent is not liable for the reasonable costs of enforcement. (F) IF THE CONTRACTOR HAS QUESTIONS REGARDING THE APPLICATION OF CHAPTER 119, FLORIDA STATUTES, TO THE CONTRACTOR'S DUTY TO PROVIDE PUBLIC RECORDS RELATING TO THIS AGREEMENT, CONTACT THE CUSTODIAN OF PUBLIC RECORDS AT: 13 Docusign Envelope ID:F5F57330-83C8-4689-8F96-BD332AF08557 Docusign Envelope ID.CDB684B9-C6F5-4E10-9640-C5D5270A2820 Contract No.23-628-01 CITY OF MIAMI BEACH ATTENTION: RAFAEL E. GRANADO, CITY CLERK 1700 CONVENTION CENTER DRIVE MIAMI BEACH, FLORIDA 33139 E-MAIL: RAFAELGRANADO(a?MIAMIBEACHFL.GOV PHONE: 305-673-7411 10.8 FORCE MAJEURE (A) A "Force Majeure" event is an event that(i) in fact causes a delay in the performance of the Contractor or the City's obligations under the Agreement, and (ii) is beyond the reasonable control of such party unable to perform the obligation, and (iii) is not due to an intentional act, error, omission, or negligence of such party, and (iv) could not have reasonably been foreseen and prepared for by such party at any time prior to the occurrence of the event. Subject to the foregoing criteria, Force Majeure may include events such as war, civil insurrection, riot, fires, epidemics, pandemics, terrorism, sabotage, explosions, embargo restrictions, quarantine restrictions, transportation accidents, strikes, storms, floods, hurricanes or tornadoes, earthquakes, or other acts of God which prevent performance. Force Majeure shall not include failure to secure any of the required permits pursuant to the Agreement. (B) If the City or Contractor's performance of its contractual obligations is prevented or delayed by an event believed by to be Force Majeure, such party shall immediately, upon learning of the occurrence of the event or of the commencement of any such delay, but in any case within fifteen (15) business days thereof, provide notice: (i) of the occurrence of event of Force Majeure, (ii) of the nature of the event and the cause thereof, (iii) of the anticipated impact on the Agreement, and (iv)of the anticipated period of the delay, (C) No party hereto shall be liable for its failure to carry out its obligations under the Agreement during a period when such party is rendered unable, in whole or in part, by Force Majeure to carry out such obligations The suspension of any of the obligations under this Agreement due to a Force Majeure event shall be of no greater scope and no longer duration than is required. The party shall use its reasonable best efforts to continue to perform its obligations hereunder to the extent such obligations are not affected by the Force Majeure event, and to correct or cure the event or condition excusing performance and otherwise to remedy its inability to perform to the extent its inability to perform is the direct result of the Force Majeure event with all reasonable dispatch. (D) Obligations pursuant to the Agreement that arose before the occurrence of a Force Majeure event, causing the suspension of performance, shall not be excused as a result of such occurrence unless such occurrence makes such performance not reasonably possible. The obligation to pay money in a timely manner for obligations and liabilities which matured prior to the occurrence of a Force Majeure event shall not be subject to the Force Majeure provisions. 14 Docusign Envelope ID:F5F57330-83C8-4689-8F96-BD332AF08557 Docusign Envelope ID:CDB684B9-C6F5-4E10-9840-C5D5270A2820 Contract No.23-628-01 10.9 E-VERIFY (A) Contractor shall comply with Section 448.095, Florida Statutes, "Employment Eligibility" ("E-Verify Statute"), as may be amended from time to time. Pursuant to the E-Verify Statute, commencing on January 1, 2021, Contractor shall register with and use the E- Verify system to verify the work authorization status of all newly hired employees during the Term of the Agreement. Additionally, Contractor shall expressly require any subcontractor performing work or providing services pursuant to the Agreement to likewise utilize the U.S. Department of Homeland Security's E-Verify system to verify the employment eligibility of all new employees hired by the subcontractor during the contract Term. If Contractor enters into a contract with an approved subcontractor, the subcontractor must provide the Contractor with an affidavit stating that the subcontractor does not employ, contract with, or subcontract with an unauthorized alien. Contractor shall maintain a copy of such affidavit for the duration of the Agreement or such other extended period as may be required under this Agreement. (B) TERMINATION RIGHTS. (1) If the City has a good faith belief that Contractor has knowingly violated Section 448.09(1), Florida Statutes, the City shall terminate this Agreement with Contractor for cause, and the City shall thereafter have or owe no further obligation or liability to Contractor. (2) If the City has a good faith belief that a subcontractor has knowingly violated the foregoing Subsection 10.9(A), but the Contractor otherwise complied with such subsection, the City will promptly notify the Contractor and order the Contractor to immediately terminate the Agreement with the subcontractor. Contractor's failure to terminate a subcontractor shall be an event of default under this Agreement, entitling City to terminate the Contractor's contract for cause. (3) A contract terminated under the foregoing Subsection (B)(1) or (B)(2) is not in breach of contract and may not be considered as such. (4) The City or Contractor or a subcontractor may file an action with the Circuit or County Court to challenge a termination under the foregoing Subsection (B)(1) or (B)(2) no later than 20 calendar days after the date on which the contract was terminated. (5) If the City terminates the Agreement with Contractor under the foregoing Subsection (B)(1), Contractor may not be awarded a public contract for at least 1 year after the date of termination of this Agreement. 10.10 CONTRACTOR'S COMPLIANCE WITH ANTI-HUMAN TRAFFICKING LAWS Contractor agrees to comply with Section 787.06, Florida Statutes, as may be amended from time to time, and has executed the Certification of Compliance with Anti-Human Trafficking Laws, as required by Section 787.06(13), Florida Statutes, a copy of which is attached hereto as Exhibit"C". 15 Docusign Envelope ID:F5F57330-83C8-4689-8F96-BD332AF08557 Docusign Envelope ID:CDB684B9-C6F5-4E10-9840-C5D5270A2820 Contract No.23-628-01 SECTION 11 NOTICES Until changed by notice, in writing, all such notices and communications shall be addressed as follows. TO CONTRACTOR: Alex Bravo Hotwire Communications LTD 2100 West Cypress Creek Rd Fort Lauderdale, FL 33309 Ph: 484-572-6003 I 800-355-5668 Email: alex,bravo rt�.hotwiremail.corn With a copy to: Legal Department, hotwirecounsel@hotwiremail.com TO CITY: Frank Quintana Chief Information Officer Information Technology Department 1755 Meridian Ave. Miami Beach, FL 33139 Ph: 305-673-7000 ext. 26150 Email: frankquintana(miamibeachfl.gov All notices mailed electronically to either party shall be deemed to be sufficiently transmitted. SECTION 12 REMEDIES 12.1 In the event of a material breach of this Agreement by Contractor which shall continue for ten (10) or more days after written notice of such breach (including a reasonably detailed statement of the nature of such breach)shall have been given to Contractor by the City, the City will be entitled to avail itself cumulatively of any and all remedies available at law or in equity (provided such remedies are not otherwise limited under the terms of this Agreement) and either: ( 1) suspend performance of its payment obligations under the Agreement for as long as the breach continues uncorrected; or (2) terminate this Agreement by written notice to Contractor if the breach remains uncorrected. The following shall constitute a "material breach" of this Agreement: (1) violation by Contractor of any State, Federal or local law, or failure by Contractor to comply with any applicable States and Federal service standards, as expressed by applicable statutes, rules and regulations; (2) failure by Contractor to carry applicable licenses or certifications as required by law; (3) failure of Contractor to comply with reporting requirements contained herein; (4) inability of Contractor to perform the work or Services provided for herein or in accordance with the terms and conditions of this Agreement including, without limitation, all of the terms and conditions set forth in Sections 2, 4, 6, 9, and 10 of this Agreement; (5) failure to secure any consents from the City as required under the terms of this Agreement; and (6) failure of Contractor to otherwise comply with any other material terms of this Agreement. 12.2 In the event of: (1) any failure by City for forty-five (45) or more days to make any payment when due (for reasons other than a material breach on the part of the Contractor, as 16 Docusign Envelope ID:F5F57330-83C8-4689-8F96-BD332AF08557 Dncusign Envelope ID:CDB684B9-C6F5-4E10-9840-C5D5270A2820 Contract No.23-628-01 provided in this Agreement, or (2) any other material breach of this Agreement by City which shall continue for forty-five (45) or more days after written notice of such breach (including a reasonably detailed statement of the nature of such breach) shall have been given to City by Contractor, Contractor shall be entitled to avail itself cumulatively of any and all remedies available at law or in equity(provided such remedies are not otherwise limited under the terms of this Agreement)and either: (1) suspend performance of its obligations under this Agreement for as long as the breach remains uncorrected; or(2)terminate this Agreement by written notice to City if the breach remains uncorrected. 12.3 Notwithstanding the above, Contractor shall not be relieved of liability to the City for damages sustained by the City by virtue of any breach of this Agreement by Contractor described in Section 12.1 above and, after providing Contractor with written notice of breach as set forth in Section 12.1, the City may withhold any payments to Contractor for the purpose of set-off of any damages, as agreed upon or finally adjudicated, against such payment. The City reserves all rights and remedies under applicable laws. SECTION 13 MISCELLANEOUS PROVISIONS 13.1 CHANGES AND ADDITIONS This Agreement cannot be modified or amended without the express written consent of the parties. No modification, amendment, or alteration of the terms or conditions contained herein shall be effective unless contained in a written document executed with the same formality and of equal dignity herewith. 13.2 SEVERABILITY If any term or provision of this Agreement is held invalid or unenforceable, the remainder of this Agreement shall not be affected and every other term and provision of this Agreement shall be valid and be enforced to the fullest extent permitted by law. 13.3 WAIVER OF BREACH A party's failure to enforce any provision of this Agreement shall not be deemed a waiver of such provision or modification of this Agreement. A party's waiver of any breach of a provision of this Agreement shall not be deemed a waiver of any subsequent breach and shall not be construed to be a modification of the terms of this Agreement. 13.4 JOINT PREPARATION The parties hereto acknowledge that they have sought and received whatever competent advice and counsel as was necessary for them to form a full and complete understanding of all rights and obligations herein and that the preparation of this Agreement has been a joint effort of the parties, the language has been agreed to by parties to express their mutual intent and the resulting document shall not, solely as a matter of judicial construction, be construed more severely against one of the parties than the other. 17 Docusign Envelope ID:F5F57330-83C8-4689-8F96-BD332AF08557 Docusign Envelope ID:CDB684B9-C6F5-4E10-9B40-C5D5270A2820 Contract No.23-628-01 13.5 ENTIRETY OF AGREEMENT The City and Contractor agree that this is the entire agreement between the parties. This Agreement supersedes all prior negotiations, correspondence, conversations, agreements or understandings applicable to the matters contained herein, and there are no commitments, agreements or understandings concerning the subject matter of this Agreement that are not contained in this document. Title and paragraph headings are for convenient reference and are not intended to confer any rights or obligations upon the parties to this Agreement. 13.6 ENFORCEMENT COSTS In any legal proceeding to interpret or enforce the terms of this Agreement, the prevailing party may recover from the other party, in addition to other relief, all costs and expenses, including without limitation reasonable legal fees, and court costs, incurred by the prevailing party. 13.7 BINDING EFFECT The Agreement and all exhibits and addenda attached thereto shall be binding upon and inure to the benefit of the Parties hereto, their successors and permitted assign. [REMAINDER OF THIS PAGE LEFT INTENTIONALLY BLANK] 18 Docusign Envelope ID:F5F57330-83C8-4689-8F96-BD332AF08557 Docusign Envelope 10'C013684B9-C6F5-4E 10-9840-C505270A2820 Contract No.234128 01 IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be executed by their appropriate officials, as of the date first entered above. FOR CITY: CITY OF MIAMI BEACH, FLORIDA ATTEST: DocuSigned by: rarad . By: FABS A9CiFB5E4CF-- Rafael E. Granado, City Clerk Eric Carpenter,C y Manager 11/5/2024 111:11 EST Date: FOR CONTRACTOR: HOTWIRE COMMUNICATIONS, LTD. By: Hotwi e C9mmunications, LLC Its Genera rtner By: ., Kristen J nson, Chief Executive Officer Date: j D I 2/ o -i APPROVED AS TO FORM&LANGUAGE &FOR EXECUTION City Attorney J 7 Dote • Docusign Envelope ID:F5F57330-83C8-4689-8F96-BD332AF08557 • Docusign Envelope ID:CD8684B9-C6F5-4E10-9B40-C5D5270A2820 Contract No.23-628-01 EXHIBIT A }IOTWIRE ADDITIONAL.TERMS AND CONDITIONS 20 Docusign Envelope ID:F5F57330-83C8-4689-8F96-BD332AF08557 Docusign Envelope ID:CDB68489-C6F5-4E10-9B40-C5D5270A2820 fisiøn !i ! Your Business WORK Sharper. Faster. Smarter with Fiber Optics HOTWIRE ADDITIONAL TERMS AND CONDITIONS 1. PROVISION OF SERVICES.Each order form,work invoice,or other form of order for service,equipment or materials as specified In the Proposal Documents or a subsequent Change Order or other service order agreed upon by the parties ('Service Order") will specify communications services ordered from Hotwire Communications, Ltd, ('Hotwire or Contractor), Including but not limited to voice, high speed Internet,security,and video services(together, "Services'), equipment or materials to be sold, licensed, or leased to City of Miami Beach ('Customer` or the'City)(collectively, "Products"),delivery location(the'Premises"),prices,and term commitments for Service or Products.Hotwire retains title to all Products not sold to Customer.Hotwire will use commercially reasonable efforts to deliver Services in a manner tht1 creates a smooth transfer from Customer's current provider. 2. CUSTOMER'S OTHER OBLIGATIONS. Customer shall (a) ensure compatibility of its equipment with Hotwirel Services and Products;(b)provide and maintain safe and adequate electric power, equipment space,climate control (including 60-80 degrees Fahrenheit temperature),work conditions access,and use of rights-of-ways;(c)not encumber Hotwire's equipment,facilities,or Products;(d)operate,maintain,and secure its own equipment and facilities;(e)submit a written dispute within ninety(90)days from the date of any invoice that is the subject of a claimed dispute or forever be barred from raising a dispute or defense to payment of such Invoiced amounts;provided however,that any payment errors discovered as a result of an audit shall be subject to adjustment even if discovered beyond the ninety(90)day period;(f) pay for any damage to equipment or facilities caused by Customer's negligence,gross negligence or intentionally wrongful act or omission;however,Customer shall not be responsible for any damage caused by electricity,fire,lightning,or other casualty,even if not covered by Hotwire's insurance;(g)provide sixty(60)days advance written notice of any change of address or move of the Services from the Premises;(h)upon Hotwire or Customer suspending or canceling the Services, return,within ten days,In good working order and condition,all Products leased or licensed by Customer or pay Hotwire the value,as of the Effective Date,of all leased or licensed Products(the"Equipment Fee'):and(I)not to use the Services, the Products or any facilities or equipment of Hotwire in any unlawful way or for any unlawful purpose,or for sending or receiving improper content,or for infringing intellectual property right(s). 3. DELIVERY OF PRODUCTS AND SERVICES.If Customer cancels a Service Order before the Effective Date,then Customer shall pay the Equipment Fee plus a cancellation cost of$35 per voice line,and$750 for high-speed Internet services;however,Customer shall not be responsible for the foregoing cancellation cost if Customer cancels a Service order after the Effective Date. Subject to Section 10.8 the Agreement, Hotwire may terminate the Agreement without further liability to Customer,upon one hundred fifty(150)days'written notice to Customer,if the underlying facilities or services required by Hotwire to provide Services become unavailable or if the price of the underlying services or facilities increases to the extent that continued provisioning of Services becomes commercially unreasonable,as determined in Hotwire's sole discretion. The Service may include use of certain equipment owned by Hotwire and located at the Customer's premises("Hotwire Equipment'or'Equipment"),but title to the Hotwire Equipment will remain with Hotwire. Customer must provide electric power for the Hotwire Equipment and must keep the Hotwire Equipment physically secure and free from liens and encumbrances;however,Hotwire will bear the risk of loss or damage.other than ordinary wear and tear,to Hotwire Equipment. 4. SERVICE SUSPENSION. Hotwire may suspend or terminate Services if: (a)Customer's payment is rejected or Customer does not pay all amounts by the due date upon ten(10)days'notice,or longer notice if required by state law; (b)Customer violates the Hotwire policies posted at www.fisionwork.com;(c)Customer becomes insolvent or bankrupt;or (d)Customer Is involved In suspected or actual fraud,misrepresentation,or other violation of law("Cause"). 5. SYSTEM REPAIR ANO MAINTENANCE.Hotwire reserves the right to disrupt Services at any time,without notice for emergency maintenance or repair. 6. LIMITATION OF LIABILITY.THE AGGREGATE LIABILITY OF HOTWIRE FOR ANY AND ALL LOSSES,DAMAGES AND CAUSES ARISING OUT OF THE AGREEMENT. AND NOT OTHERWISE UMITED HEREUNDER, WHETHER IN CONTRACT,TORT,OR OTHERWISE,SHALL NOT EXCEED THE AMOUNT OF DIRECT DAMAGES EQUAL TO THE SUM TOTAL OF PAYMENTS MADE BY CUSTOMER TO HOTWIRE DURING THE THREE(3)MONTHS IMMEDIATELY PRECEDING THE EVENT FOR WHICH DAMAGES ARE CLAIMED. THIS LIMITATION SHALL NOT APPLY TO HOTWIRE'S INDEMNIFICATION OBLIGATION UNDER SECTION 6.1 OF THE AGREEMENT INCLUDING, WITHOUT LIMITATION,ALL CLAIMS,LOSSES,COSTS AND ATTORNEY'S FEES COVERED BY SUCH INDEMNIFICATION. ADDITIONALLY,TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW,NEITHER PARTY WILL BE LIABLE FOR PUNITIVE,RELIANCE,OR SPECIAL DAMAGES.AND INDIRECT OR CONSEQUENTIAL DAMAGES,INCLUDING BUT NOT LIMITED TO LOST PROFITS OR REVENUE OR INCREASED COSTS OF OPERATION.THESE LIMITATIONS APPLY EVEN IF THE DAMAGES WERE FORESEEABLE OR THE PARTIES WERE TOLD THEY WERE POSSIBLE,NO MATTER HOW THAT CLAIM IS STYLED OR ON WHAT LEGAL GROUNDS(SUCH AS CONTRACT,TORT,STATUTE. MISREPRESENTATION)IT IS BASED.HOTWIRE WILL NOT BE LIABLE FOR ANY DAMAGES,AND WILL BE LIABLE ONLY FOR THE AMOUNT OF HOTWIRE'S CHARGES FOR THE SERVICES DURING THE AFFECTED PERIOD, IF SERVICES ARE INTERRUPTED,OR THERE IS A PROBLEM WITH HOTWIRE'S SERVICES CAUSED BY AN ACT OR 2100 West Cypress Crook Road 1 Forl Lauderdale,FL 33309 Docusign Envelope ID: F5F57330-83C8-4689-8F96-BD332AF08557 Docusign Envelope ID:CDB68489-C6F5-4E10-9840-C5D5270A2820 fisionii Your Business WORK Sharper. Faster. Smarter with Fiber Optics OMISSION OF ANOTHER PERSON OR PROVIDER FURNISHING A PORTION OF THE SERVICES(I.E.,DIRECTORY LISTINGS, 911,E911). THIS SECTION WILL SURVIVE EXPIRATION OR TERMINATION OF THE AGREEMENT. 7. DISCLAIMERS. HOTWIRE MAKES NO WARRANTIES, EXPRESS OR IMPLIED. EITHER IN FACT OR BY OPERATION OF LAW, STATUTORY OR OTHERWISE. INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. 8. OUTAGE CREDITS.Hotwire's sole responsibility for any Product failure shall be that Product's repair or replacement, at Hotwire's option.Hotwire's sole responsibility for any unscheduled interruption of Services,defined as failure to provide a service level of 99.999%or more(a'Service Disruption')shall be the Issuance of outage credits.Outage duration is measured from the time that Hotwlre opens or issues a trouble ticket number for a Service Disruption.Credits only apply to Service Disruptions caused by problems with Hotwire's network,may not exceed the total MRC for an affected Service during any single month,and will appear on the Customers next monthly Invoice after a Service Disruption.The following credits apply to each type of Service.for the Service affected by a Service Disruption that lasts for more than forty-five(45) continuous minutes,the pro-rated daily MRC for the period during which the Service Is affected. • • • 210f)West Cypress Greek Roan I Fort I.auaerdale,Et..33309 Docusign Envelope ID:F5F57330-83C8-4689-8F96-BD332AF08557 Docusign Envelope ID:CDB684B9-C6F5-4E10-9840-C505270A2820 EXHIBIT_B COST PROPOSAL Group 1:Internet Connectivi Item Description Ouantit 100 L1e;a&ts Der se_o1c 350.00 i A3 �ndude pet feel i Fp S 350.00 �f 5001 o6:•t oer se,-oic M boucle c4-1 fsei 1 _Emit $ 700.00 $ $700.00 1 Gigabit pe scio d ! 1,050.00 I 1,050.00 l A5 include pc'l lce! I $ {.� 10 Gigat,ts oe second A8„ include poi feel 1-- Ew 5 5,500.00 -1 5,500.00 Al eldu t 1 I E,,,, 5 40 Gigabits per second 16,500.00 j S 16,500.00 'GROUP 1 TOTAL 24,100.00 Sae to*neon of cool painis 2 Gigabit per second A8 (include pos1 dee) 1 Each $ 2,000.00 $ 2,000.00 5 Gigabit per second A9 (include pad fee) 1 Each $ 4,000.00 $ 4,000.00 4 Docusign Envelope ID: F5F57330-83C8-4689-8F96-BD332AF08557 Docusign Envelope ID:CD868489-C6F5-4E10-9840-C5D5270A2820 Contract No.23-67.8-01 EXHIBIT C HUMAN TRAFFICKING AFFIDAVIT In accordance with Section 787.06 (13), Florida Statutes, the undersigned, on behalf of Hotwire Communications, Ltd, ("Contractor") hereby attests under penalty of perjury that Contractor does not use coercion for labor or services as defined in Section 787.06, Florida Statutes, entitled "Human Trafficking". I understand that I am swearing or affirming under oath to the truthfulness of the claims made in this affidavit and that the punishment for knowingly making a false statement includes fines and/or imprisonment. The undersigned is authorized to execute this affidavit on behalf of Contractor. HOTWIRE COMMUNICATIONS, LTD, a Pennsylvania limited partnership. By: HOTWIRE COMMUNICATIONS, LLC, a Pennsylvania limited liability company, Its General Partner _ 3 "l3 a �.'�_ -e 0.0 Kristen Jo nson, Chief Executive Officer (Address Baia- Cjnw jd, PA Iaool-( State of TA- County of mon+lor eft The foregoing instrument was acknowledged before me by means of El physical presence or 0 online notarization, this I(J1 x'19 by Kristen Johnson, as Chief Executive Officer of Hotwire Communications, LLC, a Pennsylvania limited liability company, the General Partner of Hotwire Communications, Ltd., a Pennsylvania limited partnership, to me to be the person described herein, or who produced cl<<V2r5 ( iC2r1SE- as identification,and who did/did not take an oath. NOTARY PUBLIC: ( A., • I, / ature) Commonwealth of PenrssyNania-Notary Seal JESSICA SMITH,Notary Public County Print Name) / My Commission xpires August 17,2026 ( Commission Number 1283944 My commission expires: "j I4-1, CQ•{o 22 Docusign Envelope ID:F5F57330-83C8-4689-8F96-BD332AF08557 Docusign Envelope ID:CDB684B9-C6F5-4E10-9B40-C5D5270A2820 RESOLUTION NO. 2024-32866 A RESOLUTION OF THE MAYOR AND CITY COMMISSION OF THE CITY OF MIAMI BEACH, FLORIDA, ACCEPTING THE RECOMMENDATION OF THE CITY MANAGER, PURSUANT TO RFP 2023-628-LB FOR WIDE AREA NETWORK AND INTERNET SERVICES; AUTHORIZING THE ADMINISTRATION TO ENTER NEGOTIATIONS WITH HOTWIRE COMMUNICATIONS LTD FOR INTERNET CONNECTIVITY (GROUP 1) AND AT&T CORP FOR WIDE AREA NETWORK SERVICES (GROUP 2); AND FURTHER AUTHORIZING THE CITY MANAGER AND CITY CLERK TO EXECUTE AGREEMENTS WITH EACH FIRM UPON THE CONCLUSION OF SUCCESSFUL NEGOTIATIONS BY THE ADMINISTRATION. WHEREAS, on September 13, 2023, the Mayor and City Commission authorized the issuance of Request for Proposals (RFP) No. RFP 2023-628-LB for Wide Area Network and Internet Connectivity Services; and WHEREAS, on October 18, 2023, the City received proposals from the following four(4) firms: AT&T Corp, Comcast Business Communications LLC, Crown Castle Fiber LLC, Hotwire Communications LTD; and WHEREAS, the bid submitted by Crown Castle Fiber LLC failed to provide a completed Cost Proposal Form as required in the RFP; and WHEREAS, the proposal has been deemed non-responsive and cannot be further considered; and WHEREAS, on October 12, 2023, the City Manager appointed the Evaluation Committee via LTC#458-2023; and WHEREAS, the Committee was comprised of Francisco Garcia, Fleet and Facilities Division Director; Lazaro Guerra, Public Safety Communications Division PSCU Administrator; Shari Lipner, Emergency Management Division Administrator; Omar Mendoza, Public Works Principal Engineer; and Frank Quintana, Information Technology Chief Information Officer; and WHEREAS, the Evaluation Committee convened on October 27, 2023, to consider the proposals received; and WHEREAS, the Committee was provided an overview of the project, information relative to the City's Cone of Silence Ordinance, the Government Sunshine Law, and general information on the scope of services and a copy of each proposal; and WHEREAS, the Committee was instructed to score and rank each proposal pursuant to the evaluation criteria established in the RFP; and WHEREAS, the evaluation process resulted in the proposers being ranked by the Evaluation Committee in the following order: Group 1 Internet Connectivity 1st—Comcast Business Communications LLC 2nd—Hotwire Communications LTD 3`d—AT&T Corp. Page 66 of 2002 Docusign Envelope ID:F5F57330-83C8-4689-8F96-BD332AF08557 Docusign Envelope ID:CDB68489-C6F5-4E10-9640-C5D5270A2820 Group 2 Wide Area Network(WAN)Connectivity 15'—AT&T Corp. 2"°—Comcast Business Communications LLC WHEREAS, with regard to Group 1 —internet connectivity, the evaluation process, which includes a consideration of qualifications, scope of services, and cost, resulted in Comcast as the top-ranked bidder, closely followed by AT&T as the second-ranked bidder; and WHEREAS, Section 2-369 of the City Code requires that, in determining the lowest and best bidder, in addition to price, there shall be considered the following: (1) The ability, capacity, and skill of the bidder to perform the contract. (2) Whether the bidder can perform the contract within the time specified, without delay or interference. (3) The character, integrity, reputation, judgment, experience, and efficiency of the bidder. (4) The quality of performance of previous contracts. (5) The previous and existing compliance by the bidder with laws and ordinarc,e relating to the contract; and WHEREAS, both Comcast and Hotwire have previously performed work for the City. Hotwire Communications has performed well, with the City not experiencing any major deficiencies in the Internet services that are so critical to City operations; and WHEREAS, the City has, however, experienced significant deficiencies with Comcast's performance; and WHEREAS, the City has experienced inconsistent internet services relating to the revenue control and access systems at the City's parking garage; and WHEREAS, during this term, Comcast experienced multiple extended outages that forced the Skidata system to be unavailable, with these service interruptions forcing the Parking Department to open access to garages without the ability to collect payments, resulting in a loss of revenue for the City: and WHEREAS, based on this prior performance, the Chair of the Evaluation Committee stated that they could not support continuing to do business with Comcast Business Communications LLC as the City continues to experience an extended outage relating to critical data center connectivity that began in December of 2021 and remains ongoing; and WHEREAS, when services transitioned to Hotwire in 2018 under the current agreement, Comcast was the only vendor capable of providing the required services in the affected area, and, therefore, those services were not transitioned to Hotwire. However, despite multiple attempts by the City to correct the outage with Comcast, the matter remains unresolved; and 2 Page 67 of 2002 Docusign Envelope ID: F5F57330-83C8-4689-8F96-BD332AF08557 Docusign Envelope ID:CDB684B9-C6F5-4E10-9840-C5D5270A2820 WHEREAS, with regard to the evaluation process, which resulted in Comcast being deemed top-ranked, it is important to note that when cost is not considered, the Evaluation Committee ranked Comcast in last place of the three proposals considered; and WHEREAS, Comcast's first-place rank is primarily attributable to the points it received for the cost portion of the evaluation criteria, where it submitted a cost proposal that was approximately 50% less than the cost proposal submitted by Hotwire and AT&T; and WHEREAS, however, any financial benefits that could be experienced by the City if it were to award a contract to Comcast would likely be short-lived as Comcast took several exceptions to the terms and conditions of the RFP, including reserving the right to increase prices at any time throughout the contract period; and WHEREAS, given Comcast's prior performance and the fact that the Evaluation Committee, when considering qualifications and scope of services, deemed Comcast to be the lowest-ranked bidder, as well as the exceptions that Comcast took to the terms and conditions of the RFP with regard to pricing, staff does not believe it is prudent to award a contract to Comcast for internet services; and WHEREAS, instead, staff recommends that internet services be awarded to Hotwire Communications, the top-ranked bidder when qualifications and scope of services are considered, and the second-ranked bidder overall when cost points are added; and WHEREAS, with regard to Group 2 — WAN services, the evaluation process resulted in AT&T being top-ranked when qualifications, scope of services, and cost are considered. AT&T is the current provider of WAN services and has performed well throughout the contract term. NOW, THEREFORE, BE IT DULY RESOLVED BY THE MAYOR AND CITY COMMISSION OF THE CITY OF MIAMI BEACH, FLORIDA, that the Mayor and City Commission hereby accept the recommendation of the City Manager, pursuant to REP 2023- 628-LB for wide area network and internet services; authorize the Administration to enter negotiations with Hotwire Communications LTD for internet connectivity (Group 1) and AT&T Corp for wide area network services (Group 2); and further authorize the City Manager and City Clerk to execute agreements with each firm upon the conclusion of successful negotiations by the Administration. PASSED AND ADOPTED this 31 day of 141446'y2023. ATTEST: FEB o s zoo Steven Meiner, Mayor Rafael E. Granado, City Clerk s �...... IMtORP OLTEDApPROVED AS TO ' `. ' ORM& LANGUAGE FOR EXECUTION 3 City Attorney '.x!F' Date Page 68 of 2002 Docusign Envelope ID:F5F57330-83C8-4689-8F96-BD332AF08557 Docusign Envelope ID.CDB684B9-C6F5-4E10-9B40-C5D5270A2820 CQm1 Qtitiveaic1 Reports-C2 _C MIAMI BEACH COMMISSION MEMORANDUM TO: Honorable Mayor and Members of the City Commission FROM: Nina T. Hudak, City Manager DATE: January 31, 2024 SUBJECT:A RESOLUTION OF THE MAYOR AND CITY COMMISSION OF THE CITY OF MIAMI BEACH, FLORIDA, ACCEPTING THE RECOMMENDATION OF THE CITY MANAGER, PURSUANT TO RFP 2023-628-LB FOR WIDE AREA NETWORK AND INTERNET SERVICES; AUTHORIZING THE ADMINISTRATION TO ENTER NEGOTIATIONS WITH HOTWIRE COMMUNICATIONS LTD FOR INTERNET CONNECTIVITY(GROUP 1)AND AT&T CORP FOR WIDE AREA NETWORK SERVICES (GROUP 2); AND FURTHER AUTHORIZING THE CITY MANAGER AND CITY CLERK TO EXECUTE AGREEMENTS WITH EACH FIRM UPON THE CONCLUSION OF SUCCESSFUL NEGOTIATIONS BY THE ADMINISTRATION. RECOMMENDATION It is recommended that the Mayor and City Commission approve the Resolution accepting the City Manager's recommendation, pursuant to RFP 2023-628-LB for wide area network and intemet services, authorizing the Administration to enter negotiations with Hotwire Communications LTD for intemet connectivity(Group 1) and AT&T Corp for wide area network services (Group 2). The Resolution also authorizes the City Manager and City Clerk to execute agreements upon the conclusion of successful negotiations. This solicitation is currently under the cone of silence. BACKGROUND/HISTORY The City operations require intemet connectivity and wide area network (WAN) services, an electronic network that connects devices across the organization. The services are required for most of the City's operational needs, including but not limited to cross-functional data transmission, life safety systems, access control and facilities management needs, and public wireless intemet connectivity. Internet connectivity services are currently provided by Hotwire Communications. WAN services are currently provided by AT&T. In order to consider replacement agreements for these services, Request for Proposals (RFP) No. RFP 2023-628-LB for Wide Area Network and Internet Connectivity Services was developed to seek proposals from qualified parties. ANALY$IS Page 60 of 2002 Docusign Envelope ID:F5F57330-83C8-4689-8F96-BD332AF08557 Docusign Envelope ID:CDB684B9 C6F5-4E1O-9B40-C5D5270A2820 On September 13, 2023, the Mayor and the City Commission authorized the issuance of Request for Proposals (RFP) No. RFP 2023-628-LB for wide area network and internet connectivity services. On September 13, 2023, the RFP was issued. A voluntary pre-proposal conference was held to provide information to proposers submitting a response on September 28, 2023. The Procurement Department issued bid notices to 10,904 companies through the City's e-procurement system, with 57 prospective bidders accessing the advertised solicitation. RFP responses were due and received on October 18, 2023. The City received four (4) proposals from the following firms: • AT&T Corp Comcast Business Communications LLC • Crown Castle Fiber LLC • Hotwire Communications LTD The bid submitted by Crown Castle Fiber LLC failed to provide a completed Cost Proposal Form as required in the REP. Therefore, the proposal has been deemed non-responsive and cannot be further considered. On October 12, 2023, the City Manager appointed an Evaluation Committee via LTC # 458- 2023 to consider the proposals received. The Committee was comprised of Francisco Garcia, Fleet and Facilities Division Director; Lazaro Guerra, Public Safety Communications Division PSCU Administrator; Shari Lipner, Emergency Management Division Administrator; Omar Mendoza, Public Works Principal Engineer; and Frank Quintana, Information Technology Chief Information Officer. The Evaluation Committee convened on October 27,2023, to consider the proposals received. The Committee was provided an overview of the project, information relative to the City's Cone of Silence Ordinance, and the Government Sunshine Law. The Committee was also provided with general information on the scope of services and a copy of each proposal. The Committee was instructed to score and rank each proposal pursuant to the evaluation criteria established in the REP. The evaluation process resulted in the ranking of proposers as indicated below and in Attachment A. Group 1 Internet Connectivity Group 2 WAN Services 1st—Comcast Business Communications 1st—AT&T Corp. LLC 2nd—Comcast Business Communications 2nd—Hotwire Communications LTD LLC 3rd—AT&T Corp. With regard to Group 1 — intemet connectivity, the evaluation process, which includes a consideration of qualifications, scope of services and cost, resulted in Comcast as the top- ranked bidder, closely followed by AT&T as the second-ranked bidder. However, Section 2-369 of the City Code requires that, in determining the lowest and best bidder, in addition to price, there shall be considered the following: (1)The ability, capacity and skill of the bidder to perform the contract. (2) Whether the bidder can perform the contract within the time specified, without delay or interference. (3)The character, integrity,reputation,judgment,experience and efficiency of the bidder. (4)The quality of performance of previous contracts. (5) The previous and existing compliance by the bidder with laws and ordinances relating to Page 61 of 2002 Docusign Envelope ID:F5F57330-83C8-4689-8F96-BD332AF08557 Docusign Envelope ID CDB684B9-C6F5-4E10-9B40-C5D5270A2820 the contract. Both Comcast and Hotwire have previously performed work for the City. Hotwire communications has performed well with the City not experiencing any major deficiencies in the intemet services that are so critical to City operations. The City has, however, experienced significant deficiencies with Comcasts'performance. The City has experienced inconsistent intemet services relating to the revenue control and access systems at the City's parking garage. During this term, Comcast experienced multiple extended outages that forced the Skidata system to be unavailable. These service interruptions forced the Parking Department to open access to garages without the ability to collect payments, which caused a loss of revenue for the City. Based on this prior performance, the chair stated that they could not support continuing to do business with Comcast Business Communications LLC. Additionally, the City continues to experience an extended outage relating to critical data center connectivity that began in December of 2021 and continues today for critical services that remain unresolved. When services were transitioned to Hotwire in 2018 under the current agreement, Comcast was the only vendor capable of providing the required services in the affected area, and, therefore, those services were not transitioned to Hotwire. However, despite multiple attempts by the City to correct the outage with Comcast, the matter remains unresolved. Finally, with regard to the evaluation process, which resulted in Comcast being deemed top- ranked, it is important to note that when cost is not considered,the Evaluation Committee ranked Comcast in last place of the three proposals considered. Comcast's first-place rank is primarily attributable to the points it received for the cost portion of the evaluation criteria, where it submitted a cost proposal that was approximately 50% less than the cost proposal submitted by Hotwire and AT&T. However, any financial benefits that could be experienced by the City if it were to award a contract to Comcast would likely be short-lived as Comcast took several exceptions to the terms and conditions of the RFP, including reserving the right to increase prices at any time throughout the contract period. Given Comcast's prior performance and the fact that the Evaluation Committee, when considering qualifications and scope of services, deemed Comcast to be the lowest-ranked bidder, as well as the exceptions that Comcast took to the terms and conditions of the RFP with regard to pricing, staff does not believe it is prudent to award a contract to Comcast for intemet services. Instead, staff recommends that intemet services be awarded to Hotwire Communications, the top-ranked bidder when qualifications and scope of services are considered,and the second-ranked bidder overall when cost points are added. With regard to Group 2 — WAN services, the evaluation process resulted in AT&T being top- ranked when qualifications, scope of services, and cost are considered. AT&T is the current provider of WAN services and has performed well throughout the contract term. ,SUPPORTING SURVEY 4ATA Not Applicable. FINANCIAL INFORMATION The department's annual budget is approximately$500,000 for this project but may vary year to year depending on budget appropriations. It is not anticipated that grant funding will be utilized for this Project. Page 62 of 2002 Docusign Envelope ID:F5F57330-83C8-4689-8F96-BD332AF08557 Docusign Envelope ID:CD868489-C6F5-4F10-9840-C5D5270A2820 Amount(s)/Account(s): 550-0640-000316-14-414-582-00-00-00-... $500,000.00 CONCLUSION Based on the foregoing, the Administration recommends that the Mayor and City Commission of the City of Miami Beach approve the Resolution accepting the City Manager's recommendation, pursuant to RFP 2023-628-LB for wide area network and intemet services, authorizing the Administration to enter negotiations with Hotwire Communications LTD for Group 1 — intemet connectivity and AT&T Corp for Group 2 — wide area network services, and authorizing the City Manager and City Clerk to execute agreements upon conclusion of successful negotiations. Was Agenda Item initially requested by a lobbyist which, as defined in code Sec. 2-481, includes a principal engaged in lobbying? No. Applicable Area Citywide Is this a"Residents Right Does this itenu!tilize G.Q. to Know" item. pursuant to Bond f unds3 City Code Section 2-14? No No .Strategic.Connection Non-Applicable Legislative Tracking Information Technology/Procurement ATTACHMENTS: Description o Attachment A ❑ Resolution Page 63 of 2002 Docusign Envelope ID:F5F57330-83C8-4689-8F96-BD332AF08557 F e m 3m w•rasu IMAM IIEMORIC MO 4marli.... 27 WNW COMECTIVIrt f Lana Own. Nr1Yr I 0••tlrrN } rwrorr• 1 r 'MICE-- try 4 Ob V.YIOlta•••.OiOt �.V••� �• •I.O.1 0•�w• �• �tl W •�• •Mt•1 Or•N O••tlb• •i•11• 0.OI/� O•.r• �•••� 0 A•T e•• I. • • t itN •• 1 . N T. • • N •• 1i • Y 11 • IS f� N tl 7 A N Z 1 M Y • i 2 N •T 1 ii N M 1 A • 1 m CJ Oi >tt•M•M#4(.5t!'i�M.+L1l T1.Wro ... 1N.- T I mamma 4,24 w•4 r•.� m •t•T Ctn. . .•. r a . o rCarnY{•Y�.. � •� m �r . .Mr_ r . r • + QT l FOR MOW P1•MMR• OOILY.MIL •M OOOOf . 001LRNOI1•0011111111101111011M1•0011111111101•001111111110111101111 ,I C� O U D co O Page 64 of 2002 Docusign Envelope ID:F5F57330-83C8-4689-8F96-BD332AF08557 Docusign Envelope ID:CDB68489-C6F5-4E10-9840-C5D5270A2820 w•18.1/1u a ma11/1arolrYwelfr Irrd.d. idr.dds SOWN auris •Midrr a.awraa I I J f I f •rIw•••u.....• ..mi. .....&Me eras.tower ..cre41111111006SAW.dr.`..4 aro dr. .r. Moo Y..4 41111111006. r 4.r M4.r.++.rNimuag 9 P i fi i i ; 1 ' 9 ' O `i M *0 : ''r : * ' w _i -•T-'3' ....•'.a�a.....,.'i(.I:v'i.'INIMrOIIIrd>'- •'H. It.!..'iaFO►i. Idol Smille r�.r. MI Mr dpr. IMAM' I crn...r.HAW! a ft". L I I wa. • Ir.prrrtdr\ue I MN a II • ••Imu"rrsaolnatm.row 1IiemeM lNN0O1/IMAMINIMRIWr10M1104 • • Page 65 of 2002 ATTACHMENT A RESOLUTION &COMMISSION AWARD MEMO RESOLUTION NO. 2024-32866 A RESOLUTION OF THE MAYOR AND CITY COMMISSION OF THE CITY OF MIAMI BEACH, FLORIDA, ACCEPTING THE RECOMMENDATION OF THE CITY MANAGER, PURSUANT TO RFP 2023-628-LB FOR WIDE AREA NETWORK AND INTERNET SERVICES; AUTHORIZING THE ADMINISTRATION TO ENTER NEGOTIATIONS WITH HOTWIRE COMMUNICATIONS LTD FOR INTERNET CONNECTIVITY (GROUP 1) AND AT&T CORP FOR WIDE AREA NETWORK SERVICES (GROUP 2); AND FURTHER AUTHORIZING THE CITY MANAGER AND CITY CLERK TO EXECUTE AGREEMENTS WITH EACH FIRM UPON THE CONCLUSION OF SUCCESSFUL NEGOTIATIONS BY THE ADMINISTRATION. WHEREAS, on September 13, 2023, the Mayor and City Commission authorized the issuance of Request for Proposals (RFP) No. RFP 2023-628-LB for Wide Area Network and Internet Connectivity Services; and WHEREAS, on October 18, 2023, the City received proposals from the following four(4) firms: AT&T Corp, Comcast Business Communications LLC, Crown Castle Fiber LLC, Hotwire Communications LTD; and WHEREAS, the bid submitted by Crown Castle Fiber LLC failed to provide a completed Cost Proposal Form as required in the RFP; and WHEREAS, the proposal has been deemed non-responsive and cannot be further considered; and WHEREAS, on October 12, 2023, the City Manager appointed the Evaluation Committee via LTC#458-2023; and WHEREAS, the Committee was comprised of Francisco Garcia, Fleet and Facilities Division Director; Lazaro Guerra, Public Safety Communications Division PSCU Administrator; Shari Lipner, Emergency Management Division Administrator; Omar Mendoza, Public Works Principal Engineer; and Frank Quintana, Information Technology Chief Information Officer; and WHEREAS, the Evaluation Committee convened on October 27, 2023, to consider the proposals received; and WHEREAS, the Committee was provided an overview of the project, information relative to the City's Cone of Silence Ordinance, the Government Sunshine Law, and general information on the scope of services and a copy of each proposal; and WHEREAS, the Committee was instructed to score and rank each proposal pursuant to the evaluation criteria established in the RFP; and WHEREAS, the evaluation process resulted in the proposers being ranked by the Evaluation Committee in the following order: Group 1 Internet Connectivity 1st—Comcast Business Communications LLC 2`"'-Hotwire Communications LTD 3'd—AT&T Corp. Page 66 of 2002 Group 2 Wide Area Network (WAN) Connectivity 1St—AT&T Corp. 2nd— Comcast Business Communications LLC WHEREAS, with regard to Group 1 —Internet connectivity, the evaluation process, which includes a consideration of qualifications, scope of services, and cost, resulted in Comcast as the top-ranked bidder, closely followed by AT&T as the second-ranked bidder; and WHEREAS, Section 2-369 of the City Code requires that, in determining the lowest and best bidder, in addition to price, there shall be considered the following: (1) The ability, capacity, and skill of the bidder to perform the contract. (2) Whether the bidder can perform the contract within the time specified, without delay or interference. (3) The character, integrity, reputation, judgment, experience, and efficiency of the bidder. (4) The quality of performance of previous contracts. (5) The previous and existing compliance by the bidder with laws and ordinances relating to the contract; and WHEREAS, both Comcast and Hotwire have previously performed work for the City. Hotwire Communications has performed well, with the City not experiencing any major deficiencies in the intemet services that are so critical to City operations; and WHEREAS, the City has, however, experienced significant deficiencies with Comcast's performance; and WHEREAS, the City has experienced inconsistent internet services relating to the revenue control and access systems at the City's parking garage; and WHEREAS, during this term, Comcast experienced multiple extended outages that forced the Skidata system to be unavailable, with these service interruptions forcing the Parking Department to open access to garages without the ability to collect payments, resulting in a loss of revenue for the City; and WHEREAS, based on this prior performance, the Chair of the Evaluation Committee stated that they could not support continuing to do business with Comcast Business Communications LLC as the City continues to experience an extended outage relating to critical data center connectivity that began in December of 2021 and remains ongoing; and WHEREAS, when services transitioned to Hotwire in 2018 under the current agreement, Comcast was the only vendor capable of providing the required services in the affected area, and, therefore, those services were not transitioned to Hotwire. However, despite multiple attempts by the City to correct the outage with Comcast, the matter remains unresolved; and 2 Page 67 of 2002 WHEREAS, with regard to the evaluation process, which resulted in Comcast being deemed top-ranked, it is important to note that when cost is not considered, the Evaluation Committee ranked Comcast in last place of the three proposals considered; and WHEREAS, Comcast's first-place rank is primarily attributable to the points it received for the cost portion of the evaluation criteria, where it submitted a cost proposal that was approximately 50% less than the cost proposal submitted by Hotwire and AT&T; and WHEREAS, however, any financial benefits that could be experienced by the City if it were to award a contract to Comcast would likely be short-lived as Comcast took several exceptions to the terms and conditions of the RFP, including reserving the right to increase prices at any time throughout the contract period; and WHEREAS, given Comcast's prior performance and the fact that the Evaluation Committee, when considering qualifications and scope of services, deemed Comcast to be the lowest-ranked bidder, as well as the exceptions that Comcast took to the terms and conditions of the RFP with regard to pricing, staff does not believe it is prudent to award a contract to Comcast for Internet services; and WHEREAS, instead, staff recommends that intemet services be awarded to Hotwire Communications, the top-ranked bidder when qualifications and scope of services are considered, and the second-ranked bidder overall when cost points are added; and WHEREAS, with regard to Group 2 —WAN services, the evaluation process resulted in AT&T being top-ranked when qualifications, scope of services, and cost are considered. AT&T is the current provider of WAN services and has performed well throughout the contract term. NOW, THEREFORE, BE IT DULY RESOLVED BY THE MAYOR AND CITY COMMISSION OF THE CITY OF MIAMI BEACH, FLORIDA, that the Mayor and City Commission hereby accept the recommendation of the City Manager, pursuant to RFP 2023- 628-LB for wide area network and Internet services; authorize the Administration to enter negotiations with Hotwire Communications LTD for intemet connectivity (Group 1) and AT&T Corp for wide area network services(Group 2); and further authorize the City Manager and City Clerk to execute agreements with each firm upon the conclusion of successful negotiations by the Administration. PASSED AND ADOPTED this 31 day of -ICI N uG y 2023. ATTEST: • f/V • FEB 0 6 20P. Steven Meiner, Mayor 1 6",, Rafael E. Granado, City Clerk INCORP ORATED=r�AP�PROVED AS TO a1 .:' ORM & LANGUAGE Q� H 2 :,& FOR EXECUTION 3 City Attorney Cis.,' Date Page 68 of 2002 Competitive Bid Reports-C2 C MIAMI BEACH COMMISSION MEMORANDUM TO: Honorable Mayor and Members of the City Commission FROM: Aline T. Hudak, City Manager DATE: January 31, 2024 SUBJECT:A RESOLUTION OF THE MAYOR AND CITY COMMISSION OF THE CITY OF MIAMI BEACH, FLORIDA, ACCEPTING THE RECOMMENDATION OF THE CITY MANAGER, PURSUANT TO RFP 2023-628-LB FOR WIDE AREA NETWORK AND INTERNET SERVICES; AUTHORIZING THE ADMINISTRATION TO ENTER NEGOTIATIONS WITH HOTWIRE COMMUNICATIONS LTD FOR INTERNET CONNECTIVITY(GROUP 1)AND AT&T CORP FOR WIDE AREA NETWORK SERVICES (GROUP 2); AND FURTHER AUTHORIZING THE CITY MANAGER AND CITY CLERK TO EXECUTE AGREEMENTS WITH EACH FIRM UPON THE CONCLUSION OF SUCCESSFUL NEGOTIATIONS BY THE ADMINISTRATION. RECOMMENDATION It is recommended that the Mayor and City Commission approve the Resolution accepting the City Manager's recommendation, pursuant to RFP 2023-628-LB for wide area network and intemet services, authorizing the Administration to enter negotiations with Hotwire Communications LTD for intemet connectivity (Group 1) and AT&T Corp for wide area network services (Group 2). The Resolution also authorizes the City Manager and City Clerk to execute agreements upon the conclusion of successful negotiations. This solicitation is currently under the cone of silence. BACKGROUND/HISTORY The City operations require intemet connectivity and wide area network (WAN) services, an electronic network that connects devices across the organization. The services are required for most of the City's operational needs, including but not limited to cross-functional data transmission, life safety systems, access control and facilities management needs, and public wireless intemet connectivity. Internet connectivity services are currently provided by Hotwire Communications. WAN services are currently provided by AT&T. In order to consider replacement agreements for these services, Request for Proposals (RFP) No. RFP 2023-628-LB for Wide Area Network and Internet Connectivity Services was developed to seek proposals from qualified parties. ANALYSIS Page 60 of 2002 On September 13, 2023, the Mayor and the City Commission authorized the issuance of Request for Proposals (RFP) No. RFP 2023-628-LB for wide area network and intemet connectivity services. On September 13, 2023, the RFP was issued. A voluntary pre-proposal conference was held to provide information to proposers submitting a response on September 28, 2023. The Procurement Department issued bid notices to 10,904 companies through the City's e-procurement system, with 57 prospective bidders accessing the advertised solicitation. RFP responses were due and received on October 18, 2023. The City received four (4) proposals from the following firms: • AT&T Corp • Comcast Business Communications LLC • Crown Castle Fiber LLC • Hotwire Communications LTD The bid submitted by Crown Castle Fiber LLC failed to provide a completed Cost Proposal Form as required in the RFP. Therefore, the proposal has been deemed non-responsive and cannot be further considered. On October 12, 2023, the City Manager appointed an Evaluation Committee via LTC # 458- 2023 to consider the proposals received. The Committee was comprised of Francisco Garcia, Fleet and Facilities Division Director, Lazaro Guerra, Public Safety Communications Division PSCU Administrator; Shari Lipner, Emergency Management Division Administrator, Omar Mendoza, Public Works Principal Engineer; and Frank Quintana, Information Technology Chief Information Officer. The Evaluation Committee convened on October 27, 2023, to consider_the proposals received. The Committee was provided an overview of the project, information relative to the City's Cone of Silence Ordinance, and the Government Sunshine Law The Committee was also provided with general information on the scope of services and a copy of each proposal. The Committee was instructed to score and rank each proposal pursuant to the evaluation criteria established in the REP. The evaluation process resulted in the ranking of proposers as indicated below and in Attachment A. GrQup 1 Internet Connectivity Group 2 WAN Services 1st—Comcast Business Communications 1st--AT&T Corp. LLC 2nd—Comcast Business Communications 2nd— Hotwire Communications LTD LLC 3rd—AT&T Corp. With regard to Group 1 — interni connectivity, the evaluation process, which includes a consideration of qualifications, scope of services and cost, resulted in Comcast as the top- ranked bidder, closely followed by AT&T as the second-ranked bidder. However, Section 2-369 of the City Code requires that, in determining the lowest and best bidder, in addition to price, there shall be considered the following: (1)The ability, capacity and skill of the bidder to perform the contract. (2) Whether the bidder can perform the contract within the time specified, without delay or interference. (3)The character, integrity, reputation,judgment, experience and efficiency of the bidder. (4)The quality of performance of previous contracts. (5) The previous and existing compliance by the bidder with laws and ordinances relating to Page 61 of 2002 the contract. Both Comcast and Hotwire have previously performed work for the City. Hotwire communications has performed well with the City not experiencing any major deficiencies in the intemet services that are so critical to City operations. The City has, however, experienced significant deficiencies with Comcasts' performance. The City has experienced inconsistent intemet services relating to the revenue control and access systems at the City's parking garage. During this term, Comcast experienced multiple extended outages that forced the Skidata system to be unavailable. These service interruptions forced the Parking Department to open access to garages without the ability to collect payments, which caused a loss of revenue for the City. Based on this prior performance, the chair stated that they could not support continuing to do business with Comcast Business Communications LLC. Additionally, the City continues to experience an extended outage relating to critical data center connectivity that began in December of 2021 and continues today for critical services that remain unresolved. When services were transitioned to Hotwire in 2018 under the current agreement, Comcast was the only vendor capable of providing the required services in the affected area, and, therefore, those services were not transitioned to Hotwire. However, despite multiple attempts by the City to correct the outage with Comcast, the matter remains unresolved. Finally, with regard to the evaluation process, which resulted in Comcast being deemed top- ranked, it is important to note that when cost is not considered,the Evaluation Committee ranked Comcast in last place of the three proposals considered. Comcast's first-place rank is primarily attributable to the points it received for the cost portion of the evaluation criteria, where it submitted a cost proposal that was approximately 50% less than the cost proposal submitted by Hotwire and AT&T. However, any financial benefits that could be experienced by the City if it were to award a contract to Comcast would likely be short-lived as Comcast took several exceptions to the terms and conditions of the RFP, including resenting the right to increase prices at any time throughout the contract period. Given Comcast's prior performance and the fact that the Evaluation Committee, when considering qualifications and scope of services, deemed Comcast to be the lowest-ranked bidder, as well as the exceptions that Comcast took to the terms and conditions of the RFP with regard to pricing, staff does not believe it is prudent to award a contract to Comcast for intemet services. Instead, staff recommends that intemet services be awarded to Hotwire Communications, the top-ranked bidder when qualifications and scope of services are considered,and the second-ranked bidder overall when cost points are added. With regard to Group 2 — WAN services, the evaluation process resulted in AT&T being top- ranked when qualifications, scope of services, and cost are considered. AT&T is the current provider of WAN services and has performed well throughout the contract term. SUPPORTING SURVEY DATA Not Applicable. FINANCIAL,INFORMATION The department's annual budget is approximately $500,000 for this project but may vary year to year depending on budget appropriations. It is not anticipated that grant funding will be utilized for this Project. Page 62 of 2002 Amount(s)/Account(s): 550-0640-000316-14-414-582-00-00-00- $500,000.00 CONCLUSION Based on the foregoing, the Administration recommends that the Mayor and City Commission of the City of Miami Beach approve the Resolution accepting the City Manager's recommendation, pursuant to RFP 2023-628-LB for wide area network and intemet services, authorizing the Administration to enter negotiations with Hotwire Communications LTD for Group 1 — intemet connectivity and AT&T Corp for Group 2 — wide area network services, and authorizing the City Manager and City Clerk to execute agreements upon conclusion of successful negotiations. Was Agenda Item initially requested by a lobbyist which, as defined in code Sec. 2-481, includes a principal engaged in lobbying? No. Applicable Area Citywide Is this a"Residents Right Does this item utilize G.O. to Know" item. pursuant to Bond Funds? City Code Section 2-14? No No Strategic Connection Non-Applicable Legislative Tracking Information Technology/Procurement ATTACHMENTS: Description ❑ Attachment A o Resolution Page 63 of 2002 NFP 2023.826-LS VIDE AREA NETWORK AND Reels.Oarab Lame Goma OW Upnr Ower Mendozaq� Frank Quintus* INTERNET 83 i $ SNiag� SERVICES H • GROUP l rftslET comma/ Oillese OueaeYew er6Yree Olrlss8sS Gewel*the 8uDsesl GwatlMe MentteOw Sublets( Ou•9eOw O1w+11r8w Subtotal Oel4ew OrwlbOw 5.Gsae AT5T Cop 84 1 12 78 3 50 12 82 _3 03 12 75 3 56 r 12 60 2 50 12 72 2 13 3' Comcast Business Communizations.LiC 02 30 82 1 35 30 _16 2, 66 30 65 1 39 30 89 1 30 30 80 3 5 1 Holwir5 C4rnnuri040n9 8e 14 80 2 70 14 84 ,1 64 14 78 2 53 14 67 3 t70 14 , 84 11 9 2 A4:tY:•;4AaJF1^'!•01,41+:,:.,i..r.d:44fW 4e1:5R^i*rayitirF:.,Tix-:-, t •[;4••:".. • • • It Teel ar.rrr rwpwr Co.,rnrore ,�.. r T.ron,...wo.e rewnr,hlnr pss•vslslRlq AT&T Corn. 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K000MVIAY MOCKS OLT.411111101M0101 CM for Comma M1001M12 4CO1R1100TOM Page 65 of 2002 ATTACHMENT B ADDENDUM AND RFP SOLICITATION M I A M I BEi C H PROCUREMENT DEPARTMENT 1755 Meridian Avenue,3rd Floor Miami Beach,Florida 33139 www.miamibeachfl.gov ADDENDUM NO. 1 REQUEST FOR PROPOSALS NO. 2023-628-LB FOR WIDE AREA NETWORK AND INTERNET CONNECTIVITY SERVICES October 11, 2023 This Addendum to the above-referenced RFP is issued in response to questions from prospective proposers, or other clarifications and revisions issued by the City. The RFP is amended in the following particulars only (deletions are shown by strikethrough and additions are underlined). I. REVISION: RFQ DUE DATE AND TIME.The deadline for the electronic receipt of bids is extended until 3:00 p.m., on Wednesday, October 18, 2023. All bids received and time stamped through Periscope S2G, prior to the bid submittal deadline shall be accepted as timely submitted. Bids will be opened promptly at the time and date specified. Hard copy bids or bids received electronically, either through email or facsimile, submitted prior to or after the deadline for receipt of bids are not acceptable and will be rejected. Late bids cannot be submitted, bidders are cautioned to plan sufficiently. The City will in no way be responsible for delays caused by technical difficulty or caused by any other occurrence. II. REVISION: Section 0100— Item 2. Background & Purpose is hereby amended as follows: 2. BACKGROUND & PURPOSE. The City's Internet and Wide Area Network("WAN") is comprised of approximately twenty-five twenty- six (26) sites in an area of approximately seven square miles that require various services. The City has been receiving WAN services under a Master Services Agreement (MSA) with AT&T Corp since 2015. The City has received Internet Connectivity Services from Hotwire Communications LTD since 2019. Pursuant to RFP 2018-153-JC, the current contract for these services, expires on January 24, 2024, and April 17, 2024, respectively. As a result of the expiring agreements, this RFP seeks proposals for a replacement agreement. The City's Information Technology Department(IT) is seeking internet connectivity and WAN services that will allow the successful and reliable transmission of information in different electronic forms to/from all of its locations listed herein, providing an integrated approach with respect to hardware, services, and support. Therefore, the City of Miami Beach is seeking a service provider(s) to deliver internet and WAN services and 24/7 customer service support to City-wide facilities.Additionally,Voice over Internet Protocol (VOIP) convergence is a technology that is currently deployed throughout all City facilities. Therefore, the City is seeking a solution that will thoroughly support current and future VOIP technology. III. REVISION: Appendix A— Item A2. Scope of Work is hereby amended as follows: A2. Scope of Work. Internet connectivity and Wide Area Network ("WAN") are to be understood as a telecommunications network, utilized for the purposes of connecting computers, that spans a wide geographical area. The City's WAN is comprised of approximately twenty-five twenty-six(26)sites in an area of approximately 1 ADDENDUM NO.1 REQUEST FOR PROPOSALS NO.2023-628-LB FOR WIDE AREA NETWORK AND INTERNET CONNECTIVITY SERVICES M I A M I B E AC I-I PROCUREMENT DEPARTMENT 1755 Meridia ,3rd Floor Miami Beach,Florida 33139 www.miamibeachfl.gov 7 square miles. The City's Information Technology Department (IT) is seeking internet connectivity and WAN services that will allow the successful and reliable transmission of information in different electronic forms to/from all of its locations listed herein, providing an integrated approach with respect to hardware, services and support. Bandwidth requirements may vary by location. Bidders must provide the necessary security within their network and all interfaces to external components,customer or otherwise, that will ensure the City is protected and that the proposed services eliminate inherent security concerns. Additionally, VOIP convergence is a technology that is currently deployed throughout all City facilities. The proposed WAN services solution must be able to support VOIP technology. IV. REVISION: Appendix A—Item 3.31. Pricing is hereby amended as follows: 3.31 Pricing. Pricing shall be presented as an all-inclusive flat monthly rate per site for each service tier, as identified in Appendix B, with no additional design, installation, engineering, or service fees. In addition to the existing twenty-six(26) sites, all future sites added to the network will be at the service rate provided in Appendix B,with no additional costs accepted.The City reserves the right to negotiate with the awarded bidder for related items and services needed to fulfill the scope of this solicitation but not already included in the cost proposal form. V. REVISION: Appendix A — Item 4.15. Pool of Pre-Qualified Contractors for Additional Services is hereby removed: • 1$ I • • . _ , _ . _ . • _ . • . . . . . • - i VI. RESPONSES TO QUESTIONS RECEIVED: 01: I am in receipt of the City of Miami Beach's RFP-2023-628-LB WIDE AREA NETWORK AND INTERNET CONNECTIVITY SERVICES and noticed that the 26 locations/sites that are mentioned are not listed in the RFP. Al: We will not be providing a list of sites this time pursuant to protections included in Florida Statute 119.0725 for cybersecurity. Q2: Is there a list of site addresses and the desired speeds per service type (Internet Connectivity and WAN Connectivity)? A2: Please refer to Al above regarding site addresses. See Appendix B—Cost Proposal Form for information on desired speeds. Q3. Are the costs stated in the cost proposal form fixed? A3.Yes. However,the city reserves the right to negotiate with the awarded bidder for additional items and services needed to fulfill the scope of this solicitation but not already included in the cost proposal form (see revision IV above). ADDENDUM NO.1 REQUEST FOR PROPOSALS NO.2023-628-LB FOR WIDE AREA NETWORK AND INTERNET CONNECTIVITY SERVICES MIAMI BEACH PROCUREMENT DEPARTMENT 1755 Meridian Avenue,3rd Floor Miami Beach,Florida 33139 www.miamibeachfl.gov Q4: In order for us to provide the City of Miami Beach with the most comprehensive and cost-effective solution, would the City provide a three-week extension for this opportunity? A4: See Revision I above. Q5: Will a site list be provided containing the physical addresses of each location needing circuits? A5: Please refer to Al above. Q6. Will you include the termination location within each building (i.e. floor and suite)? A6.Termination locations will be identified per site location at time of installation walk through. Q7: For each Internet circuit, what bandwidth is needed and how many public IP addresses will be needed? A7: See A2. IPs vary by location. Q8: For each Internet Circuit, do you require Border Gateway Protocol? A8: No. Q9. For each WAN circuit, what bandwidth is needed? A9. Please see A2. Q10: Will these be private circuits? A10: WAN services are private. Dedicated Internet Access (DIA) is not. Q11: Is there a particular technology you require? For example, MPLS, Metro Ethernet, etc. All: WAN services should be Point-to-Point Layer 2 connectivity. Q12. Do you want redundant WAN circuits at any of the locations? For example, at the Data Centers, or large offices. Al2. Not at this time, but the city reserves the right to negotiate with the awarded bidder for additional items and services not already included in the cost proposal form Q13: What applications will be running over the WAN? A13: This information is confidential. Q14: Do you require physical last mile diversity or carrier diversity from the internet circuits? A14: Not at this time, but the city reserves the right to negotiate with the awarded bidder for additional items and services not already included in the cost proposal form Q15. Do you have specific latency and jitter requirements? A15. Service levels should mirror industry standards for fiber connectivity. Q16: Are you interested in SD-WAN? A16: Not at this time. Q17: If you are interested in SD-WAN, do you have any specific SD-WAN features you require or prefer? A17: Please refer to A16 above. A� D� DENDUM NO.1 REQUEST FOR PROPOSALS NO.2023-628-LB FOR WIDE AREA NETWORK AND INTERNET CONNECTIVITY SERVICES M I A M I B E AC H PROCUREMENT DEPARTMENT 1755 Meridian ,3rd Floor Miami Beach, Florida 33139 www.miamibeachfl.gov Q18: Will you please list all sites/addresses you would like connectivity at for both the WAN and Internet? A18: Please refer to Al above. Q19: Were there any specifics around the upload speed requirements? A19: Please refer to Appendix B—Cost Proposal Form for information on desired speeds. Q20: What are the physical addresses of the locations that need service? A20: Please refer to Al above. Q21. Respective to a potential WAN design, can we assume MPLS for this segment, or is there SDWAN deployed? A22. Please refer to All, A16 and A17. Q23: When providing the location list can you distinguish if you have a host site or a data center hub? A23: Please refer to Al above. Q24: Some of these bandwidth numbers are extremely large, and based on requiring likely 100Gbps local access for some options, there will likely be extensive construction costs which we will do our best to enumerate in time for the response is that something that is accounted for? A24: See Revision IV above. 025. Can we have a two-week extension? This will enable us time to review the site list to ensure we are providing the best pricing available. A25. See Revision I above. Q26: When does the City to expect to release a site list? A26: Please refer to Al above. Q27: Correct site count 25 or 26? A27: See Revision II and III above. 028. Please provide the bandwidth requirements by site. A28. Please refer to Al and A2. 029: Can you expand on the requirement to provide Public wireless connectivity? A29: Public wireless connectivity is not within the scope of this solicitation and, as such, will not be considered in any response. Q30: Is the city looking to have both WAN and Internet at every location? A30: This will depend on the location. Q31. Does the city require diversity or redundancy between the Internet and the WAN? A31. Please refer to Al2. Q32: What is the City's current Internet bandwidth and WAN bandwidth at these 26 locations? A32: Please refer to Appendix B—Cost Proposal Form. ADDENDUM NO.1 REQUEST FOR PROPOSALS NO.2023-628-LB FOR WIDE AREA NETWORK AND INTERNET CONNECTIVITY SERVICES MIAMI BEACH PROCUREMENT DEPARTMENT 1755 Meridian Avenue,3rd Floor Miami Beach,Florida 33139 www.miamibeachfl.gov 033: Does the city require a layer 2 or layer 3 handoff? A33: Layer 2. Q34. Does the City require FedRAMP and/or SOC 2 compliance? If so, which one? A34. These should be provided, if available. Q35: Is the network architecture Mesh or Hub and Spoke? A35: This information is confidential. Q36: How many sites require what bandwidth? How many sites require 10 GIG and 40 GIG? A36: Site requirements may vary during the term of the contract. Any questions regarding this Addendum should be submitted in writing to the Procurement Department to the attention of the individual named below, with a copy to the City Clerk's Office at RafaelGranado@miamibeachfl.gov Contact: Telephone: Email: Livia Barcelos 305-673-7000 ext. 7490 LiviaBarcelos@miamibeachfl.gov Proposers are reminded to acknowledge receipt of this addendum as part of your RFP submission. Sincerely, ?if"; ........ , Kristy Bada Procurement Contracting Manager I5 ADDENDUM NO.1 REQUEST FOR PROPOSALS NO.2023-628-LB FOR WIDE AREA NETWORK AND INTERNET CONNECTIVITY SERVICES MIAMI BEACH Request for Proposals (RFP) 2023-628-LB Wide Area Network and Internet Connectivity Services TABLE OF CONTENTS SOLICITATION SECTIONS: 0100 INSTRUCTIONS TO BIDDERS 0200 GENERAL CONDITIONS 0300 PROPOSAL SUBMITTAL INSTRUCTIONS & FORMAT 0400 PROPOSAL EVALUATION APPENDICES: APPENDIX A MINIMUM REQUIREMENTS & SPECIFICATIONS APPENDIX B COST PROPOSAL FORM APPENDIX C INSURANCE REQUIREMENTS MIAMI BEACH SECTION 0100 INSTRUCTIONS TO BIDDERS 1. GENERAL. This Request for Proposals (RFP) is issued by the City of Miami Beach, Florida (the "City"), as the means for prospective Bidders to submit their qualifications, proposed scopes of work and cost proposals (the "proposal") to the City for the City's consideration as an option in achieving the required scope of services and requirements as noted herein. All documents released in connection with this solicitation, including all appendixes and addenda, whether included herein or released under separate cover, comprise the solicitation, and are complementary to one another and together establish the complete terms, conditions and obligations of the Bidders and, subsequently, the successful Bidder(s) (the"contractor[s]") if this RFP results in an award. The City utilizes Periscope S2G (formerly known as BidSync) (www.periscopeholdinqs.com or www.bidsync.com)for automatic notification of competitive solicitation opportunities and document fulfillment, including the issuance of any addendum to this REP. Any prospective Bidder who has received this RFP by any means other than through Periscope S2G must register immediately with Periscope S2G to ensure it receives any addendum issued to this RFP. Failure to receive an addendum may result in disqualification of proposal submitted. 2. BACKGROUND & PURPOSE. The City's Internet and Wide Area Network (''WAN") is comprised of approximately twenty-five (26) sites in an area of approximately seven square miles that require various services. The City has been receiving WAN services under a Master Services Agreement (MSA) with AT&T Corp since 2015. The City has received Internet Connectivity Services from Hotwire Communications LTD since 2019. Pursuant to RFP 2018-153-JC, the current contract for these services, expires on January 24, 2024, and April 17, 2024, respectively. As a result of the expiring agreements, this RFP seeks proposals for a replacement agreement. The City's Information Technology Department (IT) is seeking internet connectivity and WAN services that will allow the successful and reliable transmission of information in different electronic forms to/from all of its locations listed herein, providing an integrated approach with respect to hardware, services and support. Therefore, the City of Miami Beach is seeking a service provider(s) to deliver internet and WAN services and 24/7 customer service support to City-wide facilities. Additionally, Voice over Internet Protocol (VOIP) convergence is a technology that is currently deployed throughout all City facilities. Therefore, the City is seeking a solution that will thoroughly support current and future VOIP technology. This solicitation includes the following two groups: Group 1 Internet Connectivity: services that provide access to the internet at City facilities with minimal technical requirements, provide public wireless connectivity, host property management control systems or are needed for a life safety application. Group 2 WAN Connectivity: service that provides secure connectivity between locations. Bidders may submit a proposal for Group 1 only, or Group 2 only, or both Groups 1 and 2. Proposals for Group 1 and Group 2 will be evaluated separately. In other words, all proposals received for Group 1 will be evaluated against other proposals for Group 1. Likewise, all proposals received for Group 2 will be evaluated against other proposals for Group 2. The department's annual budget is approximately $500,000 for this project but may vary year to year depending on budget appropriations. 3.ANTICIPATED RFP TIMETABLE. The tentative schedule for this solicitation is as follows: RFP Issued s September tember 13, 2023 MIAMI BEACH Pre-Proposal Meeting September 28, 2023 at 9:00 am ET Join on your computer, mobile app or room device Click here to join the meeting Meeting ID: 215 074 996 003 Passcode: YdDi8g Or call in (audio only) +1 786-636-1480„416330248# United States, Miami Phone Conference ID:416 330 248# Deadline for Receipt of Questions October 3, 2023 at 5:00 pm ET Responses Due October 13, 2023 at 3:00 pm ET Join on your computer, mobile app or room device Click here to join the meeting Meeting ID: 275 467 472 435 Passcode: nSBxzd Or call in (audio only) +1 786-636-1480„911967181# United States, Miami Phone Conference ID: 911 967 181# Evaluation Committee Review TBD Tentative Commission Approval TBD Contract Negotiations Following Commission Approval 4. PROCUREMENT CONTACT.Any questions or clarifications concerning this solicitation shall be submitted to the Procurement Contact noted below: Procurement Contact: Telephone: Email: Livia Barcelos 305 673 7490 LiviaBarcelos• miamibeachfl..ov additionally, the City Clerk is to be co•ied on all communications via e-mail at: RafaelGranado • miamibeachfl.•ov; or via facsimile: 786-394-4188. The Bid title/number shall be referenced on all correspondence. All questions or requests for clarification must be received no later than ten (10) calendar days prior to the date proposals are due as scheduled in Section 0200-3. All responses to questions/clarifications will be sent to all prospective Bidders in the form of an addendum. 5. PRE-PROPOSAL MEETING OR SITE VISIT(S). A pre-proposal meeting or site visit(s) may be scheduled. Attendance for the pre-proposal meeting shall be via web conference and recommended as a source of information but is not mandatory. Bidders interested in participating in the Pre-Proposal Meeting must follow these steps: Join on your computer, mobile app or room device Click here to join the meeting Meeting ID: 21 5 074 996 003 Passcode: YdDi8g Or call in (audio only) +1 786-636-1480„416330248# United States, Miami Phone Conference ID:416 330 248# MIAMI BEACH Bidders who are participating should send an e-mail to the contact person listed in this RFP expressing their intent to participate. 6. PRE-PROPOSAL INTERPRETATIONS. Oral information or responses to questions received by prospective Bidders are not binding on the City and will be without legal effect, including any information received at pre- submittal meeting or site visit(s). The City by means of Addenda will issue interpretations or written addenda clarifications considered necessary by the City in response to questions. Only questions answered by written addenda will be binding and may supersede terms noted in this solicitation. Addendum will be released through Periscope S2G. Any prospective Bidder who has received this RFP by any means other than through Periscope S2G must register immediately with Periscope S2G to ensure it receives any addendum issued to this RFP. Failure to receive an addendum may result in disqualification of proposal. Written questions should be received no later than the date outlined in the Anticipated RFP Timetable section. 7. CONE OF SILENCE. This RFP is subject to, and all Bidders are expected to be or become familiar with, the City's Cone of Silence Requirements, as codified in Section 2-486 of the City Code. Bidders shall be solely responsible for ensuring that all applicable provisions of the City's Cone of Silence are complied with, and shall be subject to any and all sanctions, as prescribed therein, including rendering their response voidable, in the event of such non- compliance. Communications regarding this solicitation are to be submitted in writing to the Procurement Contact named herein with a copy to the City Clerk at rafaelgranado@miamibeachfl.gov 8. ADDITIONAL INFORMATION OR CLARIFICATION. After proposal submittal, the City reserves the right to require additional information from Bidders (or Bidder team members or sub-consultants) to determine: qualifications (including, but not limited to, litigation history, regulatory action, or additional references); and financial capability (including, but not limited to, annual reviewed/audited financial statements with the auditors notes for each of their last two complete fiscal years). 9. BIDDER'S RESPONSIBILITY. Before submitting a response, each Bidder shall be solely responsible for making any and all investigations, evaluations, and examinations, as it deems necessary, to ascertain all conditions and requirements affecting the full performance of the contract. Ignorance of such conditions and requirements, and/or failure to make such evaluations, investigations, and examinations, will not relieve the Bidder from any obligation to comply with every detail and with all provisions and requirements of the contract, and will not be accepted as a basis for any subsequent claim whatsoever for any monetary consideration on the part of the Bidder. 10. DETERMINATION OF AWARD. The City Manager may appoint an evaluation committee to assist in the evaluation of proposals received. The evaluation committee is advisory only to the city manager. The city manager may consider the information provided by the evaluation committee process and/or may utilize other information deemed relevant. The City Manager's recommendation need not be consistent with the information provided by the evaluation committee process and takes into consideration Miami Beach City Code Section 2-369, including the following considerations: (1) The ability, capacity and skill of the Bidder to perform the contract. (2) Whether the Bidder can perform the contract within the time specified, without delay or interference. (3) The character, integrity, reputation,judgment, experience and efficiency of the Bidder. (4) The quality of performance of previous contracts. (5) The previous and existing compliance by the Bidder with laws and ordinances relating to the contract. The City Manager may recommend to the City Commission the Bidder(s) s/he deems to be in the best interest of the City or may recommend rejection of all proposals. The City Commission shall consider the City Manager's recommendation and may approve such recommendation. The City Commission may also, at its option, reject the City Manager's recommendation and select another Proposal or Proposals which it deems to be in the best interest of the City, or it may also reject all Proposals. MIAMI BEACH 11. NEGOTIATIONS. Following selection, the City reserves the right to enter into further negotiations with the selected Bidder. Notwithstanding the preceding, the City is in no way obligated to enter into a contract with the selected Bidder in the event the parties are unable to negotiate a contract. It is also understood and acknowledged by Bidders that no property, contract or legal rights of any kind shall be created at any time until and unless an Agreement has been agreed to; approved by the City; and executed by the parties. 12. E-VERIFY. As a contractor you are obligated to comply with the provisions of Section 448.095, Fla. Stat., "Employment Eligibility." Therefore, you shall utilize the U.S. Department of Homeland Security's E-Verify system to verify the employment eligibility of all new employees hired by the Contractor during the term of the Contract and shall expressly require any subcontractors performing work or providing services pursuant to the Contract to likewise utilize the U.S. Department of Homeland Security's E-Verify system to verify the employment eligibility of all new employees hired by the subcontractor during the Contract term. 13. PERISCOPE S2G (FORMERLY BIDSYNC). The Procurement Department utilizes Periscope S2G, Supplier-to- Government electronic bidding (e-Bid) platform. If you would like to be notified of available competitive solicitations released by the City you must register and complete your vendor qualifications through Periscope S2G, Supplier-to- Government www.bidsync.com/Miami-Beach. Registration is easy and will only take a few minutes. For detailed instructions on how to register, complete vendor qualifications and submit electronic bids visit https://www.miamibeachfl.gov/city-hall/procurement/for-approval-how-to-become-a-vendor/. Should you have any questions regarding this system or registration, please visit the above link or contact Periscope S2G, Supplier-to-Government at support(@,bidsync.com or 800.990.9339, option 1, option 1. 14. HOW TO MANAGE OR CREATE A VENDOR PROFILE ON VENDOR SELF SERVICE (VSS). In addition to registering with Periscope S2G, the City encourages vendors to register with our online Vendor Self- Service web page, allowing City vendors to easily update contacts, attachments (W-9), and commodity information. The Vendor Self-Service (VSS) webpage (https://selfservice.miamibeachfl.qov/vssNendors/default.aspx) will also provide you with purchase orders and payment information. Should you have any questions and/or comments, do not hesitate to submit them to vendorsupportna miamibeachfl.gov 15. SUPPLIER DIVERSITY. In an effort to increase the number and diversity of supplier options in the procurement of goods and services, the City has established a registry of LGBT-owned businesses, as certified by the National LGBT Chamber of Commerce (NGLCC) and small and disadvantaged businesses, as certified by Miami-Dade County. See authorizing resolutions here. If your company is certified as an LGBT-owned business by NGLCC, or as a small or disadvantaged business by Miami-Dade County, click on the link below to be added to the City's supplier registry (Vendor Self-Service) and bid system (Periscope S2G, Supplier-to-Government). These are two different systems and it is important that you register for both. Click to see acceptable certification and to register: https://www.miamibeachfl.gov/city-hall/procurement/how-to- become-a-vendor/. Balance of Page Intentionally Left Blank AMI BEACH SECTION 0200 GENERAL CONDITIONS FORMAL SOLICITATIONS TERMS &CONDITIONS -GOODS AND SERVICES. By virtue of submitting a proposal in response to this solicitation, Bidder agrees to be bound by and in compliance with the Terms and Conditions for Services (dated 10.27.2022), incorporated herein, which may be found at the following link: https://www.miamibeachfl.gov/city-hall/procurement/standard-terms-and-conditions/ Balance of Page Intentionally Left Blank SECTION 0300 PROPOSAL SUBMITTAL INSTRUCTIONS AND FORMAT 1. ELECTRONIC RESPONSES (ONLY). Proposals must be submitted electronically through Periscope S2G (formerly BidSync) on or before the date and time indicated. Hard copy proposals or proposals received through email or facsimile are not acceptable and will be rejected. A Bidder may submit a modified proposal to replace all or any portion of a previously submitted proposal until the deadline for proposal submittals. The City will only consider the latest version of the bid. Electronic proposal submissions may require the uploading of attachments. All documents should be attached as separate files in accordance with the instructions included in Section 4, below. Attachments containing embedded documents or proprietary file extensions are prohibited. It is the Bidder's responsibility to assure that its bid, including all attachments, is uploaded successfully. Only proposal submittals received, and time stamped by Periscope S2G (formerly BidSync) prior to the proposal submittal deadline shall be accepted as timely submitted. Late bids cannot be submitted and will not be accepted. Bidders are cautioned to allow sufficient time for the submittal of bids and uploading of attachments. Any technical issues must be submitted to Periscope S2G (formerly BidSync) by contacting (800) 990-9339 (toll free) or S2G a(�periscopeholdings.com. The City cannot assist with technical issues regarding submittals and will in no way be responsible for delays caused by any technical or other issue. It is the sole responsibility of each Bidder to ensure its proposal is successfully submitted in BidSync prior to the deadline for proposal submittals. 2. NON-RESPONSIVENESS. Failure to submit the following requirements shall result in a determination of non- responsiveness. Non-responsive proposals will not be considered. 1. Bid Submittal Questionnaire 2. Failure to comply with Minimum Eligibility Requirement(See Appendix A, Section Al if applicable). 3. Cost Proposal (Tab 4). 3. OMITTED OR ADDITIONAL INFORMATION. Failure to complete and submit the Bid Submittal Questionnaire (submitted electronically) and the Cost Proposal with the bid and by the deadline for submittals shall render a proposal non-responsive. Non-Responsive proposals will not be considered. With the exception of the Bid Submittal Questionnaire (completed and submitted electronically) and the Cost Proposal, the City reserves the right to seek any omitted information/documentation or any additional information from Bidder or other source(s), including but not limited to: any firm or principal information, applicable licensure, resumes of relevant individuals, client information, financial information, or any information the City deems necessary to evaluate the capacity of the Bidder to perform in accordance with contract requirements. Failure to submit any omitted or additional information in accordance with the City's request shall result in proposal being deemed non-responsive. 4. ELECTRONIC PROPOSAL FORMAT. In order to maintain comparability, facilitate the review process and assist the Evaluation Committee in review of proposals, it is strongly recommended that proposals be organized and tabbed in accordance with the tabs, and sections as specified below. The electronic submittal should be tabbed as enumerated below and contain a table of contents with page references. The electronic proposal shall be submitted through the "Line Items"attachment tab in Periscope S2G. Cover Letter 1.1 Cover Letter and Table of Contents. The cover letter must indicate Bidder and Bidder Primary Contact for the purposes of this solicitation. 1.1.1 Proposal Option(s). The cover letter must clearly identify whether the proposal submitted is Bidders may submit a proposal for Group 1 only, or Group 2 only, or both Groups 1 and 2. Proposals for Group 1 and Group 2 will be evaluated separately. In other words, all proposals received for Group 1 will be evaluated against other proposals for Group 1. Likewise, all proposals received for Group 2 will be evaluated against other proposals for Group 2. TAB 2 Experience &Qualifications 2.1 Qualifications of Proposing Firm. Submit detailed information regarding the relevant experience and proven track record of the firm and/or its principals in providing the scope of services similar as identified in this solicitation, including experience in providing similar scope of services to public sector agencies. 2.1.1 Bidder must provide a minimum of three (3) customer references for each group proposed. For each project that the Bidder submits as evidence of similar experience for the firm and/or any principal, the following is required: project description, agency name, agency contact, contact telephone & email, and year(s) and term of engagement. For each project, identify whether the experience is for the firm or for a principal (include the name of the principal). 2.2 Qualifications of Bidder Team. Provide an organizational chart of all personnel and consultants to be used for this project if awarded, the role that each team member will play in providing the services detailed herein and each team members' qualifications. A resume of each individual, including education, experience, and any other pertinent information, shall be included for each Proposal team member to be assigned to this contract. TAB 3 Scope of Services Proposed Submit detailed information addressing how Bidder will achieve each portion of the scope of services and technical requirements outlined in Appendix A, Minimum Requirements and Specifications including detailed information, as applicable, which addresses, but need not be limited to;the items below. The following apply to both groups 1 and 2. 1. Briefly describe your network operations center and the procedures currently in place to proactively identify and correct communications problems. 2. Describe the process for reporting network problems and/or outages. 3. Describe the process the City will follow to ascertain the status of reported problems and/or outages. 4. Provide and describe your Service Level Agreements (SLA) as they relate to latency, availability and quality of service. Identify any costs and credit penalties associated with these SLA's. The City's objective is to obtain a maximum of a two hour response to all trouble tickets. 5. Describe your escalation policies and procedures for problems and trouble tickets along with organizational chart and contact information. 6. Describe in detail the process for adding, deleting or modifying network services and/or communications links. 7. Provide information on firm's billing format and flexibility to accommodate City billing information requirements. 8. Bidder must provide accurate information as to the allowed uses of the proposed network facilities. Include what services can be dynamically allocated or shared on one facility. 9. Describe your billing processes, including flexibility of billing cycles, availability of electronic billing and consolidation of existing billing currently provided to the City. In addition, the City requires an ad hoc reporting tool as well as training of staff on using the tool. 10. Detail, if any, waivers for installation and implementation for replacing existing carrier services, initial new services, subsequent installations and new services, over the life of the contract. 11. Present support documentation that identifies the number of network outages during last calendar year. 12. Provide a network contingency plan in the event of network outage/natural disaster. What are the planned alternative facilities and at what level of degraded service is the contingency plan activated? 13. Provide a detailed project plan and timeline that includes and details all tasks required to ensure a seamless and successful turnkey network conversion from the incumbent's services to the selected Contractor's services. 14. Denote your Points of Presence (POPS) in the City relative to the sites to be served, describing the types of switching devices available at each location as it relates to currently installed equipment on the City's network. 15. Describe the policies and procedures that are currently in place which ensure the security and integrity of the proposed physical and virtual circuits. 16. Provide manufacturer name and model of networking equipment certified for the proposed communication network. 17. Describe packet prioritization by type inside your network, as it relates to the delivery of critical data and voice. (Describe any special premise equipment required.) 18. Describe current and planned access speeds and network protocols supported by your organization; indicating expected lifetimes of each. 19. Describe whether your firm's billing platform can interface with the City's Munis ERP system. 20. Submit a Gantt Chart with critical path benchmark dates clearly identified for network services project implementation and conversion. Bidder must consider all elements of implementation from contract execution to acceptance testing. Bidders need to consider City geography, holidays, training, shipping, delivery, pace and electrical requirements, selection of technicians and other personnel, etc. The conversion plan must include are network services planning, engineering and modeling, design, testing, implementation and conversion, acceptance testing, acceptance, maintenance and management. The presented conversion plan must have definite tasks and timeline, including all tasks and respective timeline that the City must complete in support of the conversion. This conversion plan must not contemplate any downtime during conversion. Progress along with updated project plans including Gantt Charts will be provided as needed until final acceptance is provided in writing from the City's IT Department. Responses shall be in sufficient detail and include supporting documentation, as applicable, which will allow the Evaluation Committee to com.lete a full review and score the .ro.osed sco.e of services. Cost Proposal Submit a completed Cost Proposal Form (Appendix B). Balance of Page Intentionally Left Blank SECTION 0400 PROPOSAL EVALUATION 1. EVALUATION COMMITTEE. An Evaluation Committee, appointed by the City Manager, may meet to evaluate each Proposal in accordance with the qualitative criteria set forth below. In doing so, the Evaluation Committee may review and score all proposals received, with or without requiring presentations. It is important to note that the Evaluation Committee is advisory only and does not make an award recommendation to the City Manager or the City Commission. The City Manager will utilize the results to take one of the following actions: a. In the event that only one responsive proposal is received, the City Manager, after determination that the sole responsive proposal materially meets the requirements of the RFP, may, without an evaluation committee, recommend to the City Commission that the Administration enter into negotiations; or b. The City Manager may recommend that the City Commission authorize negotiations or award a contract to one or more firms in accordance with Section 0100, Sub-section 12; or c. The City Manager may Recommend that the City Commission short-list one or more firms for further consideration by the Evaluation Committee; or d. The City Manager may recommend to the City Commission that all firms, if more than one (1) responsive submittal is received, be rejected. 2. PRESENTATIONS BY SHORT-LISTED FIRMS. If a short-listing of firms responding to this RFP is approved, the short-listed firms may be required to make presentations to and be interviewed by the Evaluation Committee. In further considering the short-listed firms, the Evaluation Committee will utilize the criteria set forth in Sub-section 4 below. 3. TECHNICAL ADVISORS. The City, at its discretion, may utilize technical or other advisers to assist the evaluation committee or the City Manager in evaluating proposals. 4. EVALUATION CRITERIA. Responsive, responsible proposals will be evaluated in accordance with the following criteria: Qualitative Criteria Maximum Points (Points Assigned by Evaluation Committee) Experience&Qualifications (Tab 2) 30 Scope of Services Proposed (Tab 3) 40 TOTAL AVAILABLE POINTS for Qualitative Criteria 70 Quantitative Criteria (Points Assigned by Procurement Department) Maximum Points Cost Proposal _ 30 Veteran's Preference Points 5 TOTAL AVAILABLE POINTS for Quantitative Criteria 35 TOTAL AVAILABLE POINTS for Qualitative and Quantitative 105 5. QUALITATIVE CRITERIA. The Evaluation Committee shall review responsive, responsible proposals and assign points for the qualitative factors only. The Evaluation Committee shall not consider quantitative factors (e.g. veteran's preference) in its review of proposals. The Evaluation Committee shall act solely in an advisory capacity to the City Manager. The results of the Evaluation Committee process do not constitute an award recommendation. The City Manager may utilize, but is not bound by, the results of the Evaluation Committee process, as well as consider any feedback or information provided by staff, consultants or any other third-party in developing an award recommendation in accordance with Section 0100, Sub-section 10. In its review of proposals received, the Evaluation Committee may review and score all proposals, with or without conducting interview sessions, in accordance with the evaluation criteria. 6. QUANTITATIVE CRITERIA. Quantitative factors shall not be considered by the Evaluation Committee. Quantitative factors will be considered by the City Manager in preparing a recommendation to the City Commission. In considering quantitative factors, the City Manager may also consider any feedback or information provided by staff, consultants or any other third-party in developing an award recommendation in accordance with Section 0100, Sub-section 10. Procurement Department staff will assign points for the quantitative criteria. Veterans' Preference points will be assigned in accordance with Section 2-374 of the City Code. Cost Proposal Evaluation. The cost proposal points shall be developed in accordance with the following formula: Sample Objective Formula for Cost Example Maximum Formula for Calculating Points Vendor Allowable Points (lowest cost/cost of proposal being Total Points Vendor Cost (Points noted are for illustrative evaluated X maximum allowable Proposal purposes only.Actual points are points=awarded points) Awarded noted above.) Round to Vendor A $100.00 20 $1001$100 X 20=20 20 Vendor B $150.00 20 $1001$150 X 20=13 13 Vendor C $200.00 20 $1001$200 X 20=10 10 7. DETERMINATION OF FINAL RANKING. The sum of the evaluation criteria points will be converted to rankings in accordance with the example below: Bidder A Bidder B Bidder C Qualitative Points 82 76 80 Committee Quantitative Points 22 15 12 Member 1 Total 104 91 92 Rank 1 3 2 Qualitative Points 79 85 Committee Quantitative Points 22 15 Member 2 Total 101 100 Rank 1 2 3 Qualitative Points 80 74 66 Committee Quantitative Points 22 15 12 Member 2 Total 102 89 78 Rank 1 2 3 Low Aggregate Score 3 7 8 Final Ranking* 1 2 3 It is important to note that the results of the proposal evaluation process in accordance with Section 0400 does not represent an award recommendation. The City Manager will utilize the results of the proposal evaluation process, and any other information he deems appropriate, to develop an award recommendation to the City Commission, which may differ from the results of the proposal evaluation process and final rankings. Balance of Page Intentionally Left Blank APPENDIX A M I AM ocA. - , Minimum Requirements & Specifications Request for Proposals ( RFP) 2023-628-LB Wide Area Network and Internet Connectivity Services PROCUREMENT DEPARTMENT 1755 Meridian Avenue, 3rd Floor Miami Beach, Florida 33139 Al. Minimum Eligibility Requirements. Intentionally Omitted. A2. Scope of Work. Internet connectivity and Wide Area Network ("WAN") are to be understood as a telecommunications network, utilized for the purposes of connecting computers, that spans a wide geographical area. The City's WAN is comprised of approximately twenty-five (26) sites in an area of approximately 7 square miles. The City's Information Technology Department (IT) is seeking internet connectivity and WAN services that will allow the successful and reliable transmission of information in different electronic forms to/from all of its locations listed herein, providing an integrated approach with respect to hardware, services and support. Bandwidth requirements may vary by location. Bidders must provide the necessary security within their network and all interfaces to external components, customer or otherwise, that will ensure the City is protected and that the proposed services eliminate inherent security concerns. Additionally, VOIP convergence is a technology that is currently deployed throughout all City facilities. The proposed WAN services solution must be able to support VOIP technology. A3. Specifications. 3.1 Contractor is solely responsible for ensuring that all proposed services are in unquestioned compliance with federal, state, regional and local governing bodies, which regulate the proposed internet connectivity and WAN services, be it in their delivery, operation, pricing and/or taxation. Contractor must also be in compliance with all industry accepted and practiced standards applicable to the proposed internet connectivity and WAN services. a. Contractor full and successful performance of work under this RFP, must include but not be limited to the items below. The following apply to both groups 1 and 2.Provide the survey, design, procurement, construction, installation, configuration and implementation of the internet connectivity and WAN to provide the requested network services herein. b. Contractor shall provide the configuration which includes obtaining all permits, zoning requests, and inspections required by law, statute, or ordinance. c. The Contractor shall work with City IT staff to design and implement bandwidth shaping policies using industry-standard Quality of Service (QOS) protocol in combination with other available technologies. d. Network designs should provide redundancy in connectivity and/or other features for improved reliability and fault tolerance. e. Conduct a quarterly network services review and optimization, including evaluation of usage patterns. f. Provide a toll free, 24-hour available reporting and response service. g. Provide overall availability of the internet connectivity and WAN connections services. Services should be equal to or greater than 99.99% excluding outages caused by severe acts of nature, such as hurricanes, tornadoes, etc. h. Contractor must offer contingency/disaster recovery plans and procedures for the existing network and possible enhancements for any awarded services. The City requires all Contractors to present a formal copy of its network contingency/disaster recovery plan in their proposal response to this RFP. i. Maintain a detailed project plan and timeline that includes and details all tasks required to ensure a seamless and successful turnkey network conversion from the incumbent's services to the selected Contractor's services. j. The proposed solution must support changes in the network infrastructure; especially, with regard to the reallocation of servers, addition of new sites and modification of bandwidth at each site. k. Provide the City with diversity details for circuits taken on/off island and between central offices, as well as proposed construction paths to areas not currently in service. 3.2 Delivery and Installation a. Proposed network services must be completely provided and installed by the successful Contractor. b. Contractor must specify time required for complete network services conversion, testing and acceptance. Contractor must furnish the City with a conversion date in days from the notification of being awarded pursuant to this RFP. 3.3 Security a. Contractor must maintain robust policies and procedures to prevent disruption of business and to ensure a secure network operating environment according to industry best practices. b. The Bidders are encouraged, at minimum, to present information as to how they effectively address network security including fraud screening/protection and its application in the proposed network services. This should be further detailed in the RFP proposal response, pursuant to Tab 3 of Section 0300. Specific issues include: • Bidder procedures for assessment of Bidder network risk. • Network policies and procedures to minimize and prevent unauthorized network access, misuse, degradation, and loss of information assets and critical operations. • Recovery procedures in the event network security procedures are breached. • Bidder liability in the event of network security breaches. 3.4 Project Implementation The Successful Bidder shall provide a Project Manager whose responsibilities will include, but not be limited to: a. Being a single point of contact regarding project issues; effecting the necessary coordination among the Successful Bidder(s), any sub-contractor used by the Successful Bidder(s), other suppliers, and the City. b. Participating in monthly status meetings, providing written minutes of those meetings to appropriate City representatives if necessary. c. Providing status reports, as required, to the City about project status, escalation issues, costs, and schedule issues. 3.5 Management of the City Network The City currently manages its existing wide area network and plans to continue this practice. It is not the purpose of this RFP to request Network Management Services. 3.6 Equipment Installation Contractor is responsible for all activities necessary for the successful implementation of each site. Additionally, the Contractor is responsible for the removal and disposal of all shipping and packing materials. 3.7 Disposal of Old Equipment The Contractor and the City will determine the details of the removal and disposal of all excess equipment, racks, and associated equipment, which is not reused in the new installation. 3.8 Help Desk Feedback The Contractor shall provide at least a 24-hour advanced notice of any planned network service interruption. Additionally, the Contractor will provide notification to the City of any unplanned outages as they occur. 3.9 Contingency Requirements The Bidder must, at minimum, present information as to how they effectively address contingency and disaster planning and recovery procedures as it pertains to the City. This should be further detailed in the RFP proposal response, pursuant to Tab 3 of Section 0300. Specific issues include: a. Network performance, service degradation and utilization monitoring and reporting. b. Bandwidth capacities between sites of both the City and the vendor. c. Outage identification, notifications and recovery procedures. d. Degraded level of service alternatives. e. Network utilization. f. Alternate Routing including alternatives in the event Bidder network suffers a total outage. g. Bidder Network Build-out schedules. 3.10 Transmission Requirements Contractor's network(s) must maintain compliance with all applicable industry standards and have the capability for unquestioned transparent interfacing with any and all hardware and software components that comprise the City's network. 3.11 Proposed Service Limitations Bidder must provide accurate information as to what services can be dynamically allocated or shared on one facility. This should be further detailed in the RFP proposal response, pursuant to Tab 3 of Section 0300. 3.12 Bidder Service Requirements Bidder must attach a copy of the proposed service and maintenance policies and procedures to which the Bidder will adhere during the length of the agreement. This should be further detailed in the RFP proposal response, pursuant to Tab 3 of Section 0300. The City requires the following levels of major account support in the following primary areas: a. Network conversion - this entails a thorough and detailed plan within a definite timeline to convert the services from the present provider to the selected Bidder without any disruption and/or negative impact on the City's operations. b. Operational support—proactive and dynamic support of the short and long-term critical operation and maintenance of the Bidder provided network and services. This includes network services planning, engineering, design, implementation, servicing and maintenance utilizing ongoing monitoring techniques that will diagnose problems and allow for circumstance sensitive recovery procedures acceptable to the City. c. Regulatory support- provide ongoing assessment and information on regulatory trends and changes as determined by international, national, regional, state, municipal and local WAN sector governing bodies and their potential direct/indirect impact on the quality, availability and costs of present and future services. d. Technological support - provide ongoing assessment and information on technological trends that support the Bidder's present network platform and the impact on the evolution of the same. e. Billing Support — provide ongoing support for bill review of all pricing, discounts inventory and billing information. Any discrepancies not consistent with the contract must be documented and credited retroactive to installation or appropriate date within sixty(60)days. 3.13 Response Time and Service Hours a. Contractor must provide around-the-clock service, 24 hours per dayfl days a week/365 days per year, including City weekend and holiday schedules and provide necessary service procedures and qualified personnel available throughout the year in support of the City's network. b. Bidder must furnish alternative traffic routing in the event of a network facility and/or network component failure. c. The City requires public safety response time, diagnosis and resolution at all of its campus locations. This requires a problem resolution commencement no later than one(1) hour following receipt of a notification, automated or otherwise that an outage of service has occurred. d. The Contractor's minimum acceptable response time to City disruptions and/or requests is as follows: Priority Definition Response Completion Time Time Critical A problem that affects any site's entire network(e.g. Within 30 Within 5 an entire campus without network access, minutes hours intermittent network drops sufficient to cause time- outs in general applications, or reduction in network performance resulting in inability to achieve a minimum of 90%of stated bandwidth, or error rate or dropped packet/frame rate of 2%or higher). High A problem that affects any site's entire network(e.g. Within 3 Within 1 an entire campus without network access, hours business intermittent network drops sufficient to cause time- day outs in general applications, or reduction in network performance resulting in inability to achieve a minimum of 75% of stated bandwidth, or error rate or dropped packet/frame rate of 2% or higher). Medium A general service request or problem with a Within 8 Within 2 workaround sufficient to maintain service to the hours business school until the problem can be resolved (e.g. days permanent repair/replacement of bad piece of equipment for which the customer can provide temporary replacement). Low A service request that does not require immediate Within 3 Plan defined attention or involves long-range planning (e.g. business within 10 planned equipment swap-out). days business days 3.14 Network Service Meetings Management-level service representatives must be available for monthly scheduled network services maintenance meetings with City's representatives, capable of making policy and procedural decisions, and supporting these decisions throughout City's area of service support. 3.15 Performance Guarantee Bidder must guarantee all network services meet or exceed the following: a. The provider will guarantee the overall availability of the wide area network to be equal or greater than 99.99%, or at the City's option, be replaced at no charge to the City. There will be no removal charge on network services removed because of non-performance. b. Bidder must provide network services configuration and contingency plan that will support a"no downtime"scenario. c. City will be reimbursed for the time network services are out of service to the impact on the City's operations. This can be accomplished in the form of billing credits. d. Bidder will present proposed network services percentage uptime for the most recent eighteen (18) months. e. Successful Bidder must notify the City by telephone or fax of any problems, present or foreseen in the network and present alternatives to not disrupt City operations. Successful Bidder must identify and present problem resolution and escalation procedures. 3.16 Trouble Reporting Bidder must provide the City access to a 24-hour trouble reporting location, including an after- hours toll-free helpline for any questions the City may have. A toll-free helpline must be available to provide emergency operating instructions on difficulties and advice for corrective action to the failure in question, 24 hours a day, 7 days a week, 365 days a year. 3.17 Preventive Maintenance Maintenance and service including regularly scheduled non-disruptive preventative maintenance work must be performed by the Contractor's designated service representatives only. The City must be advised with 24-hour advance notice of any network services maintenance activity which will require downtime of network facilities and/or services. Contractor and City will mutually determine when the desired maintenance window will occur. 3.18 Personnel Review The City may require changes of Contractor's account representatives deemed to be in the best interest of City services. City reserves the right to review the qualification, experience and personal demeanor of service representatives as a whole or individually, performing services, and to reject any individual who, in the opinion of the City, is unsuitable for performance of services at the City's facilities. 3.19 Single Point of Contact for Account Contractor must provide a single interface point for the coordination of this major account. Bidder must provide warranted resources in the area of sales, engineering, technical support, network services maintenance, operations, regulatory support and overall network services administration. 3.20 Affirmation of Service Department Qualifications Contractor's service and maintenance support organization must have the necessary and warranted resources, including certified and trained technicians to support the proposed services. Bidder may have to provide the necessary background data for personnel scheduled to work in the Miami Beach Police facilities to obtain authorization to work on the premises. 3.21 Network Services Documentation The following documentation must be update regularly, and provided to the City upon request at no additional cost: a. End-user guides for proposed services. b. Technical guides and manuals for proposed services. c. Complete technical service data including detailed troubleshooting guides, schematic diagrams, and parts lists as the network services was actually installed. 3.22 Service History Reports Contractor is responsible for maintaining a record of all service, repair, and maintenance activities for the services provided and will provide City this information upon request. In addition, to internal systems that maintain trouble reports and resolution information, Contractor must maintain trouble logs onsite that minimally detail the date and time of the event, technician dispatched, when dispatched, when arrived onsite, diagnosis of problem, resolution and time when network services were restored. Service histories must be reviewed by Contractor as frequent as necessary, minimally monthly, to ensure a proactive approach that will avoid potential future problems and serve as a tool to enact preventive and corrective measures. 3.23 Monthly Network Service Reports Contractor must be able to provide on-demand network service reports, at a minimum, that detail the following: 1. Network downtime. 2. Grade of service. 3. Network performance. 4. Bandwidth utilization 5. Traffic studies/analysis 6. Network problems/diagnosis/resolution. 7. Trouble clearing response time. 3.24 Service Management Reports Contractor must provide a monthly statistically driven service management report, as required in a format to be mutually agreed upon. Information must include service call history, call completions by date and locations, response time, on-site repair time, network services uptime, customer satisfaction management surveys, etc. Contractor must provide sample reports. 3.25 Network Services The network services proposed must meet or exceed the RFP specifications with regard to convenience, economy of use, efficiency, security, reliability, safety, performance and quality, particularly as these factors affect the result. Bidder must supply detailed specifications sheets for the specified network services. Alternate offers are to be supported by literature or a statement describing the network services differences, so that full consideration can be given to each of the options, and identified within TAB 3 herein. Bid network services offered and installation of the same must meet all Federal, State, regional and local laws, ordinances, regulations and safety requirements. All Bidders are responsible for all applicable taxes, franchise fees and any and all applicable surcharge placed on the proposed network services by respective governing bodies at all levels. Bid prices will include all the above referenced costs. 3.26 Acceptance Acceptance will be defined for the bid as conversion to the proposed network services, performance of all standard diagnostic tests to insure specified performance and stable operation of all network services as specified, proposed and accepted. The City and selected Bidder will mutually define and develop acceptance criteria for specific proposed Systems/Services/Solutions that, at a minimum, meet industry accepted standards in support of City specified, desire, and contracted for functionality. Please describe your pre- and post-conversion testing policies and procedures and descriptive timeline for acceptance. Indicate estimated time to complete acceptance as defined above. 3.27 Local Access Charges Bidder must explicitly agree to pass-through directly to the City, any reduction in local access charges as any such rate reduction is available. 3.28 Service Level Agreements Bidders must explicitly identify the terms and conditions of the service level agreement appropriate for each service Bidder will provide, including the metrics to be used, the service level(s) to be provided, and the recourse available to the City when the service level is not achieved and/or sustained/maintained. 3.29 Technology Changes/Business Downturn The City requires both Technology and Business Downturn provisions. 3.30 Technology Change The parties acknowledge that technological advancement and innovation, as well as federal and state regulatory and legislative actions, may introduce new competitive alternatives into the WAN marketplace, which may affect the continued competitiveness of the Agreement between the Bidder and the City. Accordingly, the parties agree to meet on or about the first anniversary of the City initial service date, or at such other time(s) as the City deems necessary, but not more than once in any rolling 12-month period, to discuss such competitive service alternatives and other technological or marketplace developments or to compare similarly situated customer tariffs. The City will cooperate in efforts to develop a mutually agreeable alternative Proposal that will satisfy the concerns of both parties and comply with all applicable legal and regulatory requirements. By way of example and not limitation, such alternative Proposals may include changes in rates, nonrecurring charges, revenue and/or volume commitments, discounts, the multi-year service period and other provisions. If the parties reach mutual agreement on an alternative, the Bidder will prepare and file any necessary tariff revisions, and or the parties will sign a contractual amendment to implement any mutually agreeable alternative Proposal, subject to all applicable legal and regulatory requirements. In the event no mutual agreement is reached, the City may terminate this agreement upon thirty(30) days' notice to the other party. 3.31 Pricing Pricing shall be presented as an all-inclusive flat monthly rate per site for each service tier, as identified in Appendix B, with no additional design, installation, engineering, or service fees. All future sites added to the network will be at the service rate provided in Appendix B, with no additional costs accepted. A4. Special Conditions 4.1 TERM OF CONTRACT. The term of the Agreement resulting from this RFP shall be for an initial term of three (3) years. 4.2 OPTION TO RENEW. The City, through its City Manager, will have the option to extend for one (1) two-year renewal term at the City Manager's sole discretion. The successful contractor shall maintain, for the entirety of any renewal period, the same cost, terms, and conditions included within the originally awarded contract. Continuation of the contract beyond the initial period, and any option subsequently exercised, is a City prerogative, and not a right of the successful contractor. 4.3 COST ADJUSTMENTS. On or about the anniversary of each contract year, the contractor may request, and the city manager may approve, a cost adjustment based on documented cost increases for the following contract year. Cost adjustments should be limited to changes in the applicable Bureau of Labor Statistics index for the local region or other verifiable evidence of price increases. The Contractor's adjustment request must substantiate the requested increase. The City of Miami Beach, through its city manager, reserves the right to approve a requested adjustment or may terminate the agreement and readvertise for bids for the goods or services. 4.4 ADDITIONAL SERVICES. Services not specifically identified in this request may be added to, or deleted from, any resultant contract upon successful negotiations and mutual consent of the contracting parties, and approval by the City Manager. 4.5 PROTECTION OF PROPERTY. The successful contractor will at all times guard against damage to or loss of property belonging to the City of Miami Beach. It is the responsibility of the successful contractor to replace or repair any property lost or damaged by any of its employees. The City of Miami Beach may withhold payment or make such deductions as it might deem necessary to ensure reimbursement for loss or damage to property through negligence of the successful contractor, its employees or agents. 4.6 LICENSES, PERMITS AND FEES. The contractor shall obtain and pay for all licenses, permits and inspection fees required for this project; and shall comply with all laws, ordinances, regulations and building code requirements applicable to the work contemplated herein. Damages, penalties and or fines imposed on the City or the contractor for failure to obtain required licenses, permits or fines shall be borne by the contractor. 4.7 EXAMINATION OF SITE RECOMMENDED. Prior to submitting its offer, it is advisable that the contractor visit the site of the proposed locations and become familiar with any conditions which may in any manner affect the work to be done or affect the equipment, materials and or labor required. The contractor is also advised to examine carefully the specifications and become thoroughly aware regarding any and all conditions and requirements that may in any manner affect the work to be performed under the contract. No additional allowances will be made because of lack of knowledge of these conditions. 4.8 DEFICIENCIES IN WORK TO BE CORRECTED BY CONTRACTOR. The Contractor shall promptly correct all apparent and latent deficiencies and/or defects in work, and or any work that fails to conform to the contract documents regardless of project completions status. All corrections shall be made within fifteen (15) calendar days after such rejected defects, deficiencies and/or non-conformances are verbally reported to the Contractor by the City, who may confirm such verbal reports in writing. The Contractor shall bear all costs of correcting such rejected work. 4.9 FURNISH AND INSTALL REQUIREMENTS. The specifications and or statement of work contained within the solicitation will describe the various function and classes of work required as necessary for completion of any project. Any omission of inherent technical functions or classes of work within the specification and/or statement of work shall not relieve the bidder from furnishing, installing or performing such work where required to the satisfactory completion of the project. 4.10 LICENSES, PERMITS AND FEES. The Contractor shall obtain and pay for all licenses, permits and inspection fees required for these projects; and shall comply with all laws, ordinances, regulations and building code requirements applicable to the work contemplated herein. Damages, penalties and or fines imposed on the City or Bidder for failure to obtain required licenses, permits, shall be borne by the bidder. 4.11 SUBCONTRACTING. The contractor shall not enter into subcontracts for any of the work described herein, unless authorized in advance by the City. Strict adherence to this condition is required. 4.12 WORKMANSHIP AND MATERIALS. All parts installed and materials used in performance of this contract shall be new and unused (of current design or manufacture). Salvage materials will not be allowed without the express consent of the City. All materials and workmanship shall be of the highest quality and shall conform to all applicable Building Codes, so as to ensure safe and functional operation. The City shall be the sole judge as to parts and workmanship. 4.13 DAMAGES TO PUBLIC/PRIVATE PROPERTY. The bidder shall carry out the work with such care and methods as not to result in damage to public or private property adjacent to the work. Should any public or private property be damaged or destroyed, the bidder, at his/her expense, shall repair or make restoration as is practical and acceptable to the City and/or owners of destroyed or damaged property promptly within a reasonable length of time. (Not to exceed one month from date damage was done). 4.14 SAFETY MEASURES. Contractor shall take all necessary precautions for the safety of employees, and shall erect and properly maintain at all times all necessary safeguards for the protection of the employees and the public. Danger signs warning against hazards created by his/her operation and work in progress must be posted. All employees of contractor shall be expected to wear safety glasses, appropriate clothing and hearing protection when and wherever applicable. The contractor shall use only equipment that is fully operational and in safe operating order. Contractor shall be especially careful when servicing property when pedestrians and/or vehicles are in close proximity—work shall cease until it is safe to proceed. 4.15 POOL OF PRE-QUALIFIED CONTRACTORS FOR ADDITIONAL SERVICES. The City may, at its sole discretion, establish a pool of qualified WAN contractor(s), from the list of responsive and/or awarded contractors, from which future improvement and/or additional projects may be solicited. Balance of Page Intentionally Left Blank APPENDIX B M I AM I BEACH Cost Proposal Form Request for Proposals ( RFP) 2023-628-LB Wide Area Network and Internet Connectivity Services PROCUREMENT DEPARTMENT 1755 Meridian Avenue, 3rd Floor Miami Beach, Florida 33139 APPENDIX B COST PROPOSAL FORM Failure to submit Appendix B, Cost Proposal Form, in its entirety by the deadline established for the receipt of proposals will result in proposal bein• deemed non-responsive and bein• re.ected. Bidder affirms that the prices stated on the cost proposal form below represent the entire cost of the items in full accordance with the requirements of this RFP, inclusive of its terms, conditions, specifications and other requirements stated herein, and that no claim will be made on account of any increase in wage scales, material prices, delivery delays, taxes, insurance, cost indexes or any other unless a cost escalation provision is allowed herein and has been exercised by the City Manager in advance.The Cost Proposal Form(Appendix B)shall be completed in its entirety. All corrections on the Cost Proposal Form(Appendix B)shall be initialed. Group 1: Internet Connectivit Total Item Description Quantity U/M Unit Cost (Quantity_x_UnitCost) 100 MegaBits per second Al include sort fee 1 Each $ $ 500 MegaBits per second A2 include sort fee 1 Each $ $ IN1 Gigabit per second include sort fee 1 Each $ $ 10 Gigabits per second include sort fee 1 Each $ $ 40 Gigabits per second A5 include sort fee 1 Each $ $ 1GROUP 1 TOTAL 1Basis for allocation of cost points. Grou• 2: Wide Area Network WAN Connectivi Total Item Description Quantity U/M Unit Cost (Quantity X Unit Cost) 100 MegaBits per second B1 (include port fee) 1 Each $ 500 MegaBits per second B2 (include port fee) 1 Each $ 1 Gigabit per second B3 (include port fee) 1 Each $ 10 Gigabits per second B4 (include port fee) 1 Each $ 40 Gigabits per second B5 include ••rt fee 1 Each $ 1GROUP 2 TOTAL $ 1Basis for allocation of cost points. MIAMIBEAc _ Insurance Requirements Request for Proposals ( RFP) 2023-628-LB Wide Area Network and Internet Connectivity Services PROCUREMENT DEPARTMENT 1755 Meridian Avenue, 3rd Floor Miami Beach, Florida 33139 MIAMI BEACH TYPE 9 — CONSTRUCTION W/ DESIGN AND PROFESSIONAL SERVICES (INSTALLATION FLOATER) INSURANCE REQUIREMENTS The Contractor shall maintain and require that their subcontractors maintain the below required insurance in effect prior to awarding the contract and for the duration of the contract. The maintenance of proper insurance coverage is a material element of the contract and failure to maintain or renew coverage may be treated as a material breach of the contract, which could result in withholding of payments or termination of the contract. A. Workers' Compensation Insurance for all employees of the Contractor as required by Florida Statute Chapter 440 and Employer Liability Insurance with a limit of no less than $1,000,000 per accident for bodily injury or disease. Should the Contractor be exempt from this Statute, the Contractor and each employee shall hold the City harmless from any injury incurred during performance of the Contract. The exempt contractor shall also submit (i) a written statement detailing the number of employees and that they are not required to carry Workers' Compensation insurance and do not anticipate hiring any additional employees during the term of this contract or (ii) a copy of a Certificate of Exemption. B. Commercial General Liability Insurance on an occurrence basis, including products and completed operations, property damage, bodily injury and personal & advertising injury with limits no less than $2,000,000 per occurrence. If a general aggregate limit applies, either the general aggregate limit shall apply separately to this project or the general aggregate limit shall be twice the required occurrence limit. C. Automobile Liability Insurance covering any automobile, if Contractor has no owned automobiles, then coverage for hired and non-owned automobiles, with limit no less than $2,000,000 combined per accident for bodily injury and property damage. D. Professional Liability (Errors & Omissions) Insurance with limits no less than $1,000,000 per occurrence or claim, and $2,000,000 policy aggregate. E. Installation Floater Insurance against damage or destruction of the materials or equipment in transit to, or stored on or off the Project Site, which is to be used (installed into a building or structure) in the Project. (City of Miami Beach shall Named as a Loss Payee on this policy, as its interest may appear. This policy shall remain in force until acceptance of the project by the City.) F. Umbrella Liability Insurance in an amount no less than $10,000,000 per occurrence. The umbrella coverage must be as broad as the primary General Liability coverage. G. Contractors' Pollution Legal Liability (if project involves environmental hazards), with limits no less than $1,000,000 per occurrence or claim, and $2,000,000 policy aggregate. Additional Insured - City of Miami Beach must be included by endorsement as an additional insured with respect to all liability policies (except Professional Liability and Workers' Compensation) arising out of work or operations performed on behalf of the contractor including materials, parts, or equipment furnished in connection with such work or operations and automobiles owned, leased, hired or borrowed in the form of an endorsement to the contractor's insurance. Notice of Cancellation - Each insurance policy required above shall provide that coverage shall not be cancelled, except with notice to the City of Miami Beach do EXIGIS Insurance Compliance Services. Waiver of Subrogation — Contractor agrees to obtain any endorsement that may be necessary to affect the waiver of subrogation on the coverages required. However, this provision applies regardless of whether the City has received a waiver of subrogation endorsement from the insurer. Acceptability of Insurers — Insurance must be placed with insurers with a current A.M. Best rating of A:VII or higher. If not rated, exceptions may be made for members of the Florida Insurance Funds (i.e. FWCIGA, FAJUA). Carriers may also be considered if they are licensed and authorized to do insurance business in the State of Florida. Verification of Coverage — Contractor shall furnish the City with original certificates and amendatory endorsements, or copies of the applicable insurance language, effecting coverage required by this contract. All certificates and endorsements are to be received and approved by the City before work commences. However, failure to obtain the required documents prior to the work beginning shall not waive the Contractor's obligation to provide them. The City reserves the right to require complete, certified copies of all required insurance policies, including endorsements, required by these specifications, at any time. CERTIFICATE HOLDER MUST READ: CITY OF MIAMI BEACH do EXIGIS Insurance Compliance Services P.O. Box 4668 — ECM #35050 New York, NY 10163-4668 Kindly submit all certificates of insurance, endorsements, exemption letters to our servicing agent, EXIGIS, at: Certificates-miamibeach(a)riskworks.com Special Risks or Circumstances - The City of Miami Beach reserves the right to modify these requirements, including limits, based on the nature of the risk, prior experience, insurer, coverage, or other special circumstances. Compliance with the foregoing requirements shall not relieve the Contractor of his liability and obligation under this section or under any other section of this agreement. ATTACHMENT C SUNBIZ & PROPOSAL RESPONSE TO RFP DIVISION OF CORPORATIONS t` ' '14g. .!.p/!vow Uf tm ufr,tt/.Suur ufFlurida wvbsttr Department of State / Division of Corporations / Search Record / Search by FEI/EIN Number / Detail by FEI/EIN Number Foreign Limited Partnership HOTWIRE COMMUNICATIONS, LTD. Filing Information Document Number B06000000108 FEI/EIN Number 01-0744734 Date Filed 03/07/2006 State PA Status ACTIVE Last Event LP CERTIFICATE OF CORRECTION Event Date Filed 02/09/2016 Event Effective Date NONE Principal Address 2100 West Cypress Creek Road ft lauderdale, FL 33309 Changed: 08/07/2023 Mailing Address 2100 West Cypress Creek Road ft lauderdale, FL 33309 Changed: 08/07/2023 Registered Agent Name&Address CT CORPORATION SYSTEM 1200 S PINE ISLAND RD PLANTATION, FL 33324 Name Changed: 07/13/2023 Address Changed: 07/13/2023 General Partner Detail Name&Address HOTWIRE COMMUNICATIONS, LLC 3 Bala Plaza East 7th Floor BALA CYNWYD, PA 19004 Annual Reports Report Year Filed Date 2021 01/08/2021 2022 01/18/2022 2023 01/10/2023 Document Images 07/13/2023—Reg.Agent Change View image in PDF format 01/10/2023—ANNUAL REPORT View image in PDF format 01/18/2022—ANNUAL REPORT View image in PDF format 01/08/2021—ANNUAL REPORT View image in PDF format 01/14/2020—ANNUAL REPORT View image in PDF format 09/16/2019—Reg.Agent Change View image in PDF format 05/01/2019—ANNUAL REPORT View image in PDF format 01/09/2018—ANNUAL REPORT View image in PDF format 02/27/2017—ANNUAL REPORT View image in PDF format 04/13/2016—ANNUAL REPORT View image in PDF format 02/09/2016—LP Statement of Corr View image in PDF format 07/27/2015—Reg.Agent Change View image in PDF format 02/03/2015—ANNUAL REPORT View image in PDF format 06/02/2014—Reg.Agent Change View image in PDF format 04/24/2014—ANNUAL REPORT View image in PDF format 04/16/2013—ANNUAL REPORT View image in PDF format 04/10/2012—ANNUAL REPORT View image in PDF format 04/20/2011--ANNUAL REPORT View image in PDF format 05/03/2010—ANNUAL REPORT View image in PDF format 04/21/2009—ANNUAL REPORT View image in PDF format 04/02/2009—Reg.Agent Change View image in PDF format 05/01/2008—ANNUAL REPORT View image in PDF format 04/27/2007—ANNUAL REPORT View image in PDF format 03/07/2006—Foreign LP View image in PDF format BID SUBMITTAL QUESTIONNAIRE SECTION 1 - BID CERTIFICATION FORM This document is a REQUIRED FORM that must be submitted fully completed and submitted. Solicitation No: Solicitation Title: BID NUMBER PROJECT TITLE BIDDER'S NAME:Hotwire Communications NO.OF YEARS IN BUSINESS:21 NO.OF YEARS IN BUSINESS LOCALLY:17 NO.OF EMPLOYEES:1780 OTHER NAME(S)BIDDER HAS OPERATED UNDER IN THE LAST 10 YEARS:N/A BIDDER PRIMARY ADDRESS(HEADQUARTERS):2100 West Cypress Creek Rd CITY:Fort Lauderdale STATE FL ZIP CODE:33309 TELEPHONE NO.:484.572-6003 TOLL FREE NO.:800.355-5668 FAX NO:484-572-6190 BIDDER LOCAL ADDRESS:2100 W.Cypress Creek Rd CITY:Fort Lauderdale STATE:FLORIDA ZIP CODE:33309 PRIMARY ACCOUNT REPRESENTATIVE FOR THIS ENGAGEMENT:Alex Bravo ACCOUNT REP TELEPHONE NO.:561-410-0577 ACCOUNT REP TOLL FREE NO.:WA ACCOUNT REP EMAIL:aiex.bravo©hotwiremail.eom FEDERAL TAX IDENTIFICATION NO.:01-0744734 By virtue of submitting a bid, bidder agrees: a) to complete and unconditional acceptance of the terms and conditions of this document and the solicitation, including all addendums specifications, attachments, exhibits, appendices and any other document referenced in the solicitation c) that the bidder has not divulged, discussed, or compared the proposal with other bidders and has not colluded with any other bidder or party to any other bid; d)that bidder acknowledges that all information contained herein is part of the public domain as defined by the State of Florida Sunshine and Public Records Laws; e) if bid is accepted, to execute an appropriate City of Miami Beach document for the purpose of establishing a formal contractual relationship between the bidder and the City of Miami Beach, Florida, for the performance of all requirements to which the bid pertains; and f) that all responses, data and information contained in the bid submittal are true and accurate. The individual named below affirms that s/he: is a principal of the applicant duly authorized to execute this questionnaire, and that the contents of said document(s) are complete, true, and correct to the best of his/her knowledge and belief. Name and Title of Bidder's Authorized Signature of Bidder 's Authorized Representative: Representative: Alex Bravo ABravo SECTION 2 - ACKNOWLEDGEMENT OF ADDENDUM After issuance of solicitation, the City may release one or more addendum to the solicitation, which may provide additional information to bidders or alter solicitation requirements. The City will strive to reach every bidder having received solicitation through the City's e-procurement system. However, bidders are solely responsible for assuring they have received any and all addendum issued pursuant to solicitation. This Acknowledgement of Addendum section certifies that the bidder has received all addendum released by the City pursuant to this solicitation. Failure to obtain and acknowledge receipt of all addenda may result in proposal disqualification. Enter Initial Enter Initial Enter Initial to to Confirm to Confirm Confirm Receipt Receipt Receipt AB Addendum 1 Addendum 6 Addendum 11 Addendum 2 Addendum 7 Addendum 12 Addendum 3 Addendum 8 Addendum 13 Addendum 4 Addendum 9 Addendum 14 Addendum 5 Addendum 10 Addendum 15 If additional confirmation of addendum is required, submit under separate cover. SECTION ? - CONFI_ Ir'T OF INTFRFST All bidders must disclose the name(s) of any officer, director, agent, or immediate family member (spouse, parent, sibling, and child) who is also an employee of the City of Miami Beach. Further, all bidders must disclose the name of any City employee who owns, either directly or indirectly, an interest of ten (10%) percent or more in the bidder entity or any of its affiliates. 1 2 3 4 5 6 SECTION 4 - FINANCIAL CAPACITY At time of request by the City, bidder shall request that Dun & Bradstreet submit its Supplier Qualifier Report directly to the City, with bid or within three (3) days of request. Bidder shall arrange for Dun & Bradstreet to submit a Supplier Qualification Report (SQR) directly to the City. No proposal will be considered without receipt (when requested), by the City, of the SQR directly from Dun & Bradstreet. The cost of the preparation of the SQR shall be the responsibility of the bidder. The bidder shall request the SQR report from D&B at: https://supplierportal.dnb.com/webapp/wcs/stores/servlet/SupplierPortal? storeld=11696 Bidders are responsible for the accuracy of the information contained in its SQR. It is highly recommended that each bidder review the information contained in its SQR for accuracy prior to submittal to the City and as early as possible in the solicitation process. For assistance with any portion of the SQR submittal process, contact Dun & Bradstreet at 800-424-2495. SECTION 5 - REFERENCES AND PAST PERFORMANCE Project No. BID NUMBER Project Title PROJECT TITLE Bidder shall submit at least three (3) references for whom the bidder has completed work similar in size and nature as the work referenced in solicitation. Bidder may submit additional references as part of its bids submittal. Reference No.1 Firm Name: City of Miami Beach Contact Individual Name and Title: Frank Quintana - CIO Address: 1755 Meridian Ave. 4th Floor Miami Beach FL 33139 Telephone: 305-673-7000 Contact's Email: FrankQuintana@miamibeachfl.gov Narrative on Scope of Services Provided, Project Budget, and Project Dates: Provide DIA services to 32 City sites with speeds ranging from 100Mb to 1G scalable to 10G Reference No.2 Firm Name: City of Plantation Contact Individual Name and Title: John Montefusco - Director of IT Address: 400 NW 73rd Ave. Plantation FL 33317 Telephone: 954-797-2659 Contact's Email: JMontefusco@plantation.org Narrative on Scope of Services Provided, Project Budget, and Project Dates: Install and maintain a redundant High-capacity Fiber Optic network interconnecting 28 City sites capable of offering 1G to IOG WAN and DIA connections Reference No.3 Firm Name: City of Hallandale Beach Contact Individual Name and Title: Tristan Lattibeaudire - CIO Address: 400 S Federal Hwy, Hallandale Beach FL 33009 Telephone: 954-457-3050 Contact's Email: tlattibeaudire@hallandalebeachfl.gov Narrative on Scope of Services Provided, Project Budget, and Project Dates: Provide DIA services at with 1G to 10G capable speeds SECTION 6 — SUSPENSION, DEBARMENT, OR CONTRACT CANCELLATION Has bidder ever been debarred, suspended or other legal violation, or had a contract cancelled due to non-performance by any public sector agency? YES NO If answer to above is "YES," bidder shall submit a statement detailing the reasons that led to action(s): SECTION 7 - SMALL AND DISADVANTAGED BUSINESS CERTIFICATION Pursuant to Resolution 2020-31519, the City is tracking the Small and Disadvantaged Businesses, as certified by Miami-Dade County that have been certified as Small or Disadvantaged Business by Miami-Dade County. Does bidder possess Small or Disadvantaged Business certification by Miami-Dade County? (] YES p NO SECTION 8 - LGBT BUSINESS ENTERPRISE" CERTIFICATvw Pursuant to Resolution 2020-31342, the City is tracking the utilization of LGBT owned firms that have been certified as an LGBT Business Enterprise by the National Gay and Lesbian Chamber of Commerce (NGLCC). Does bidder possess LGBT Business Enterprise Certification by the NGLCC? YES NO SECTION 9 - BYRD ANTI-LOBBYING AMENDMENT CERTIFICATION FORM APPENDIX A, 44 C.F.R. PART 18 — CERTIFICATION REGARDING LOBBYING Certification for Contracts, Grants, Loans, and Cooperative Agreements The undersigned Contractor certifies, to the best of his or her knowledge, that: 1. No Federal appropriated funds have been paid or will be paid, by or on behalf of the undersigned, to any person for influencing or attempting to influence an officer or employee of an agency, a Member of Congress, an officer or employee of Congress, or an employee of a Member of Congress in connection with the awarding of any Federal contract, the making of any Federal grant, the making of any Federal loan, the entering into of any cooperative agreement, and the extension, continuation, renewal, amendment, or modification of any Federal contract, grant, loan, or cooperative agreement. 2. If any funds other than Federal appropriated funds have been paid or will be paid to any person for influencing or attempting to influence an officer or employee of any agency, a Member of Congress, an officer or employee of Congress, or an employee of a Member of Congress in connection with this Federal contract, grant, loan, or cooperative agreement, the undersigned shall complete and submit Standard Form-LLL, "Disclosure Form to Report Lobbying," in accordance with its instructions. 3. The undersigned shall require that the language of this certification be included in the award documents for all subawards at all tiers (including subcontracts, subgrants, and contracts under grants, loans, and cooperative agreements) and that all subrecipients shall certify and disclose accordingly. This certification is a material representation of fact upon which reliance was placed when this transaction was made or entered into. Submission of this certification is a prerequisite for making or entering into this transaction imposed by 31, U.S.C. § 1352 (as amended by the Lobbying Disclosure Act of 1995). Any person who fails to file the required certification shall be subject to a civil penalty of not less than $10,000 and not more than $100,000 for each such failure. The undersigned Contractor certifies or affirms the truthfulness and accuracy of each statement of its certification and disclosure, if any. In addition, the Contractor understands and agrees that the provisions of 31 U.S.C. § 3801 et seq., apply to this certification and disclosure, if any. By virtue of submitting bid, bidder certifies or affirms its compliance with the Byrd Anti-Lobbying Amendment Certification. Name and Title of Bidder's Authorized Signature of Bidder's Authorized Representative: Representative: Alex Bravo ABravo SECTION 10 - SUSPENSION AND DEBARMENT CERTIFICATION The Contractor acknowledges that: (1)This Contract is a covered transaction for purposes of 2 C.F.R. pt. 180 and 2 C.F.R. pt. 3000. As such the contractor is required to verify that none of the Contractor, its principals (defined at 2 C.F.R. § 180.995), or its affiliates (defined at 2 C.F.R. § 180.905) are excluded (defined at 2 C.F.R. § 180.940)or disqualified (defined at 2 C.F.R. § 180.935). (2) The Contractor must comply with 2 C.F.R. pt. 180, subpart C and 2 C.F.R. pt. 3000, subpart C and must include a requirement to comply with these regulations in any lower tier covered transaction it enters into. (3) This certification is a material representation of fact relied upon by the City. If it is later determined that the Contractor did not comply with 2 C.F.R. pt. 180, subpart C and 2 C.F.R. pt. 3000, subpart C, in addition to remedies available to the City, the Federal Government may pursue available remedies, including but not limited to suspension and/or debarment. (4) The Contractor agrees to comply with the requirements of 2 C.F.R. pt. 180, subpart C and 2 C.F.R. pt. 3000, subpart C while this offer is valid and throughout the period of any contract that may arise from this offer. The Contractor further agrees to include a provision requiring such compliance in its lower tier covered transactions." By virtue of submitting bid, bidder certifies or affirms its compliance with the Suspension and Debarment Certification. Name and Title of Bidder's Authorized Signature of Bidder's Authorized Representative: Representative: Alex Bravo ABravo SECTION 11 - CONE OF SII '" Pursuant to Section 2-486 of the City Code, all procurement solicitations once advertised and until an award recommendation has been forwarded to the City Commission by the City Manager are under the "Cone of Silence." The Cone of Silence ordinance is available at https://library.municode.com/fl/miami beach/codes/code of_ordinances? nodeld=SPAGEOR CH2AD ARTVIISTCO DIV4PR S2-486COS1 Any communication or inquiry in reference to this solicitation with any City employee or City official is strictly prohibited with the of exception communications with the Procurement Director, or his/her administrative staff responsible for administering the procurement process for this solicitation providing said communication is limited to matters of process or procedure regarding the solicitation. Communications regarding this solicitation are to be submitted in writing to the Procurement Contact named herein with a copy to the City Clerk at rafaelgranado@miamibeachfl.gov By virtue of submitting bid, bidder certifies that it is in compliance with the Cone of Silence Ordinance, pursuant to Section 2-486 of the City Code. SECTION 12 - CODE OF BUSINESS ETHICS Pursuant to City Resolution No.2000-23789, the Bidder shall adopt a Code of Business Ethics prior to executing a contract with the City. The Code of Business Ethics shall be submitted to the Procurement Department with its response or within three (3) days of request by the City. The Code shall, at a minimum, require the Bidder, to comply with all applicable governmental rules and regulations including, among others, the conflict of interest, lobbying and ethics provision of the City Code. In lieu of submitting Code of Business Ethics, bidder may indicate that it will adopt, as required in the ordinance, the City of Miami Beach Code of Ethics, available at http://www.miamibeachfl.gov/city_ hal I/procurement/procurement-related-ordinance-and-procedures/ Bidder will submit firm's Code of Business Ethics within three (3) days of request by the City? YES NO Bidder adopts the City of Miami Beach Code of Business Ethics? YES NO SECTION 13 — LOBBYIST REGISTRATION & CAMPAIGN CONTRIBUTION REQUIREMENTS This solicitation is subject to, and all bidders are expected to be or become familiar with, all City lobbyist laws, including lobbyist registration requirements and prohibition on campaign contributions, including: • Lobbyist Registration Requirements sections 2-397 through 2-485.3 of City Code (https://library.municode.com/fl/miami_beach/codes/code_of_ordinances? nodeld=SPAGEORCH2ADARTVIISTCO DIV3LO) • Campaign Contribution Requirements sections 2-487 and 2-488 of City Code (https://library.municode.com/fl/miami beach/codes/code of ordinances? nodeld=SPAGEOR_CH2ADARTVIISTCO_DIV5CAFIRE) By virtue of submitting bid, bidder certifies or affirms that they have read and understand the above Lobbyist Registration & Campaign Contribution Requirements. SECTION 14 — NON-DISCRIMINATION The Non-Discrimination ordinance is available at: https://library.municode.com/fl/miami beach/codes/code of ordinances? nodeld=SPAGEOR CH2ADARTVIPR DIV3COPRS2-375NSCCOREWA By virtue of submitting bid, bidder agrees it is and shall remain in full compliance with Section 2- 375 of the City of Miami Beach City Code. SECTION 15 — FAIR CHANCE REQUIREMENT The Fair Chance Ordinance No. 2016-4012 is available at: https://library.municode.com/fl/miami beach/codes/code of_ordinances? nodeld=SPAGEOR CH62HUREARTVFACHOR By virtue of submitting bid, bidder certifies that it has adopted policies, practices and standards consistent with the City's Fair Chance Ordinance. Bidder agrees to provide the City with supporting documentation evidencing its compliance upon request. Bidder further agrees that any breach of the representations made herein shall constitute a material breach of contract, and shall entitle the City to the immediate termination for cause of the agreement, in addition to any damages that may be available at law and in equity. SECTION 1 6 — PUBLIC ENTITY CRIMES Please refer to Section 287.133(2)(a), Florida Statutes, available at: https://www.flsenate.gov/Laws/Statutes/2012/287.133 By virtue of submitting bid, bidder agrees with the requirements of Section 287.133, Florida Statutes, and certifies it has not been placed on convicted vendor list. SECTION 17 — VETERAN BUSINESS ENTERPRISES PREFERENCE Pursuant to City of Miami Beach Ordinance No. 2011- 3748, https://library.municode.com/fl/miami_beach/codes/code_of_ordinances? nodeld=SPAGEOR CH2AD_ARTVIPR DIV3COPR S2- 374PRPRPRVECOGOCOSE the City shall give a preference to a responsive and responsible bidder which is a small business concern owned and controlled by a veteran(s) or which is a service-disabled veteran business enterprise, and which is within five percent (5%) of the lowest and best bidder, by providing such bidder an opportunity of providing said goods or contractual services for the lowest responsive bid amount. Whenever, as a result of the foregoing preference, the adjusted prices of two (2) or more bidders which are a small business concern owned and controlled by a veteran(s) or a service-disabled veteran business enterprise constitute the lowest bid pursuant to an ITB, RFP, RFQ, ITN or oral or written request for quotation, and such bids are responsive, responsible and otherwise equal with respect to quality and service, then the award shall be made to the service-disabled veteran business enterprise. Is the bidder a service-disabled veteran business enterprise certified by the State of Florida? YES NO Is the bidder a service-disabled veteran business enterprise certified by the United States Federal Government? Q YES Q NO SECTION 18 - EQUAL BENEFITS FOR EMPLOYEES WITH SPOUSES AND EMPLOYEES WITH DOMESTIC PARTNERS When awarding competitively solicited contracts valued at over $100,000 whose contractors maintain 51 or more full time employees on their payrolls during 20 or more calendar work weeks, the Equal Benefits for Domestic Partners Ordinance 2005-3494 requires certain contractors doing business with the City of Miami Beach, who are awarded a contract pursuant to competitive bids, to provide "Equal Benefits" to their employees with domestic partners, as they provide to employees with spouses. The Ordinance applies to all employees of a Contractor who work within the City limits of the City of Miami Beach, Florida; and the Contractor's employees located in the United States, but outside of the City of Miami Beach limits, who are directly performing work on the contract within the City of Miami Beach. Does bidder provide or offer access to any benefits to employees with spouses or to spouses of employees? YES NO Does bidder provide or offer access to any benefits to employees with (same or opposite sex) domestic partners or to domestic partners of employees? YES O NO Please check all benefits that apply to your answers above and list in the "other" section any additional benefits not already specified. Note: some benefits are provided to employees because they have a spouse or domestic partner, such as bereavement leave; other benefits are provided directly to the spouse or domestic partner, such as medical insurance. Bidder Provides for Bidder Provides for BENEFIT Employees with Employees with Bidder does not Spouses Domestic Partners Provide Benefit Health YES YES Sick Leave YES YES Family Medical Leave YES YES Bereavement Leave YES YES If Bidders cannot offer a benefit to domestic partners because of reasons outside your control, (e.g., there are no insurance providers in your area willing to offer domestic partner coverage) you may be eligible for Reasonable Measures compliance. To comply on this basis, you must agree to pay a cash equivalent and submit a completed Reasonable Measures Application with all necessary documentation. Your Reasonable Measures Application will be reviewed for consideration by the City Manager, or his designee. Approval is not guaranteed and the City Manager's decision is final. Further information on the Equal Benefits requirement is available at http://www.miamibeachfl.gov/city-hall/procurement/procurement-related-ordinance-and- procedures/ SECTION 19 — MORATORIUM ON TRAVEL TO AND THE PURCHASE OF GOODS OR SERVICES FROM MISSISSIPPI Pursuant to Resolution 2016-29375, the City of Miami Beach, Florida prohibits the purchase of goods or services sourced in Mississippi. Are any of the products for which the applicant is seeking to be prequalified sourced in Mississippi? YES NO If yes, explain. etwire COMMUNICATIONS City of Miami Beach RFP No. 2023-628-LB Wide Area Network (WAN) & Internet Connectivity Services DUE DATE:October 13,2023 fjSfO Fiber Optics by f lotwire Communications 444 .____:_._ • \ ,- n t K7SF �l TAT ,r l ....' R.q • 1 ... ./P a; Ise& r. 14.4_, 1111 sae I 1 1 -Jrl, Alk ISIon Fiber Optics by Hotwire Power the Future 1 .0 Title Page Solicitation: RFP No. 2023-628-LB • Response to Group 1 -Internet Connectivity Services Hotwire Communications 2100 West Cypress Creek Road Fort Lauderdale, FL-33309 Alex Bravo Director of Strategic Sales Alex.bravo(c�hotwirecommunication.com 0:(754)701-7954 C:(561)410-0577 Proposal: October 13, 2023 f s'on City of Miami Beach 2 RFP No. 2023-628-LB by Holwrre Cornmun,cabons 1 .1 Table of Contents COVER LETTER 1.0 Title Page 2 1.1 Table of Contents 3 1.1 Cover Letter 4 1.1.1 Proposal Options 5 TAB 2: EXPERIENCE &QUALIFICATIONS 6 2.1 Qualifications of Proposing Firm 7 2.1.1 References 10 2.2 Qualifications of Proposer 12 Organizational Chart 13 Staff Resumes 14 TAB 3: SCOPE OF SERVICES PROPOSED 25 1. Network Operations Center 26 2. Reporting Network Problems, Outages 27 3. How to Ascertain a Status Report 27 4. Service Level Agreement 29 5. Escalation Process and Chart 30 6. Process for Adding, Deleting, or Modifying Network Services 31 7. Billing Format 32 8. Dynamically Allocated Service 33 9. Billing Processes 34 10. Waivers for Installation 35 11. Number of Yearly Outages 36 12. Contingency Plan 43 13. Project Plan &Timeline 44 14. Points of Presence (POPS) 45 15. Policies & Procedures for Security of Physical &Virtual Circuits 46 16. Manufacturer Name and Model 47 17. Packet Prioritization 47 18. Access Speeds& Network Protocols 48 19. Billing Platform Interface with Munis ERP System 49 20. Critical Path Benchmarks- Gantt chart 50 TAB 4: COST PROPOSAL 53 Cost Proposal & Insurance Certificates 54 f ision City of Miami Beach 3 RFP No. 2023-628-LB by Hotwne Common,crt,ons 1 .1 Cover Letter Hotwire Communications is bidding to partner with the City of Miami Beach to continue cultivate digital innovation and achieve new economic heights through the deployment of fiber-based internet. For the last five years, Hotwire has proudly served as the City's fiber-based internet service provider, offering a dedicated, high speed fiber optic infrastructure and maintaining services with the highest degree of availability and reliability. We are excited at the prospect of continuing a partnership that will enable further connectivity, the deployment of smart city applications, and all that the future-proof capacity of fiber optics will allow. We believe Hotwire is uniquely positioned to continue serving as the City's partner. At Hotwire Communications,we understand the importance of constantly evolving to carry more information faster as demands increase and technology becomes more powerful. Locally headquartered in a 180,000 sq. ft. Category 5- proof data and colocation center in Fort Lauderdale Florida, Hotwire Communications has a vested employee, business and community presence in Miami-Dade County. We are pleased and honored to submit this response to the City of Miami Beach for Wide Area Network (WAN)and Internet Connectivity Services, in hopes that we can embark on a partnership that will enable further connectivity, the deployment of smart city applications, and all that the future-proof capacity of fiber optics will allow. With Hotwire Communications as a partner, the City will not only gain an ally that is an expert in fiber-optic data connectivity in a secure environment, but a partner whose core values reflect those of the City and its citizens. We work on the local and national stages to contribute to the economic development of our communities. Dedication to continuing as the vanguard of the industry has led Hotwire Communications to be the first to build a fiber-optic network in Florida, first to deliver services via fiber to the home,first to offer gigabit internet services to residents, first with IPTV services in Florida, and Constructer of the first"Fiberhood" in America—Avalon of Atlanta Georgia. Since 2005, Hotwire Communications has deployed hundreds of new construction projects with fiber optics in Miami- Dade County. By partnering with us, the City of Miami Beach will gain the proven expertise of an independent telecommunications company who is a leader and innovator in fiber-optic design, engineering, and construction. With abilities that include state-of-the-art security with a 24x7x365 Network Operations monitoring team, understanding the uniqueness of South Florida's ecosystem, specializing in turnkey solutions and the concierge-level customer service approach of a private, locally based company. In review of this proposal, you will find a few of the most recent deployments in the Southeast Florida area that demonstrate our unique ability to provide the specific scope of services outlined in this invitation to bid. Cutting-edge technology supported by our fully-owned, 100 percent fiber-optic network, allows us to offer scalable bandwidth up to 40 Gigabits as your telecommunications needs increase. Hotwire Communications is not only a locally based business, but a corporate citizen in the City of Miami Beach who is thrilled with every step the local government takes to advance the City's technology and security. We believe that in selecting us as your partner in this endeavor, the stewards and citizens of the City of Miami Beach will receive an immeasurable technological impact for years to come Sincerely, Kristin Johnson 1 CEO Hotwire Communications f isI City of Miami Beach 4 • RFP No. 2023-628-LB by Hotwve Commnmkatons 1 .1 .1 Proposal Options Hotwire Communications is submitting proposal for Group 1 only services. fisiOn City of Miami Beach 5 RFP No. 2023-628-LB by Hotw.re Commun:cehuns TAB 2 EXPERIENCE & QUALIFICATIONS 2.1 Qualifications of Proposing Firm _ ,, We deliver customized ' •• fiber optic powered communications solutions t � • `��' _ - Founded in 2002, Hotwire Communications is a telecommunications HOTWIRE OVERVIEW company delivering customized fiber-optic powered telecommunications solutions to communities, businesses, student housing, hotels, and senior assisted living centers across the nation. Utilizing a wholly owned independent fiber-optic backbone, Hotwire Communications operates in all Who We Are of its core markets, with major deployments in Florida, Georgia, and North Founded in 2002 and South Carolina. Other states where Hotwire Communications operates include Pennsylvania, New York, New Jersey, Ohio, West Virginia, Virginia, Tennessee, Texas, and Nevada. The dedicated fiber infrastructure along First residential Gigabit Internet the northeast coast means Hotwire Communications can offer provider in Rand the customers internet speeds of up to 10 Gigabits per second. Southeast U.S. Currently, Hotwire Communications employs 1,800+ employees, with the Offering multiple Gigabit Internet number steadily rising since relocating their corporate headquarters to Fort Lauderdale, Florida, and signed an agreement with the Governor to hire an Employee Count additional 375 new employees in the move. The move came as a natural Over 1,800 nationwide progression from the success of many ongoing and completed projects including a Small Cell deployment in the City of Hollywood, service provision to the Brickell City Centre, a mixed-use development in Miami, Hotwire Technology Center Florida, managing and monetizing a city-wide fiber-optic network for a Headquarters located in Fort municipality, the construction of the first mixed use development or Lauderdale,FL "Fiberhood" at Avalon in Georgia, and the installation of fiber-optic communications services at the Fontainebleau Miami hotel in Miami Beach, Florida, to make the 10-Gigabit symmetrical connection the fastest hotel WiFi in the United States. r . Hotwire Communications is a holder of a State of Florida Certificate of r . Franchise Authority since 2007, which provides telecom services to the City of Miami Beach and throughout the State, primarily in many municipalities ,r. ' in the Miami-Dade, Broward, and Palm Beach Counties (see next page). As r b� '` 1 ' �• ' j a holder of this certificate, Hotwire demonstrates business professionalism ,'-. : `. ‘ . and complies with all state, county, city, and town regulatory guidelines, Ii codes, and requirements. Hotwire also holds a Competitive Local Exchange ----=--�., <• L. """ Carrier(CLEC) license for telecommunication and competes with other "._ - � carriers providing such services under its own network and switching. fision City of Miami Beach RFP No. 2023-628-LB by Hotwire Communicat,ons 2.1 Qualifications of Proposing Firm (cont.) 11111 ; • • n _. , iift10. "r l' . , : . ii AV ,.. .- Hotwire Communications has provided high-speed internet through fiber-optic services for more than 20 years, since the company's inception in 2002. For every deployment of telecommunications equipment that the company must execute to provide services to communities across the nation, certain measures for security must be taken. Onsite equipment like headends, ONTs, servers, and other data transmittal machinery must be secured in order to prevent a significant outage of services via occurrences such as theft or destruction of property. Onsite equipment is protected by electronic locks that require individual access cards given only to certain individuals who have passed pre-screening security procedures before authorized access is granted. Headends are also secured with CCTV monitoring, capturing footage 24x7x365 to prevent and deter theft of high-value equipment and to assist police in the event of unauthorized access. In 2017, Hotwire Communications moved their corporate headquarters to the Hotwire Technology Center(HTC) in Fort Lauderdale, Florida, a unique, world-class facility strategically equipped to host servers and telecommunications equipment for dedicated Business Continuity and Disaster Recovery. The HTC features 24x7x365 on-site staff, CCTV surveillance with digital storage for the perimeter, license plate readers at the employee parking gate, and interior key card access. Additional security features of the facility include recorded "in and out" logs, man-traps, and a secure loading dock for customers to bring in equipment. fusion City of Miami Beach 8 RFP No. 2023-628-LB by Hotwire Communicalfons 2.1 Qualifications of Proposing Firm (cont.) r-3 .0.0.6W NV York • y!^." tL - '0 1�0 Jersey w .. ,r Si = w t v,r�l n T.• -S..r Nor • Carolina 7 .rol,no • <NI&'''' ' As an all-in-one telecommunications provider, Hotwire Communications is uniquely positioned to provide consistent and reliable services across multiple enterprises. We have provided fiber-optic fed security systems for more than 10 years in this area. In this proposal, you will find our plan to build a dedicated fiber-optic infrastructure specifically designed for the City of Miami Beach with all the procedures, equipment, staff, and skills that are required to install and manage a 2-Gig offering with a guaranteed throughput up to 10 Gigabits or more internet speed. We will not co-lease the fiber strands dedicated to the City, or rely on older, pre-existing infrastructure during the process of our buildout. Our team has built multiple fiber-optic infrastructures and has an in-depth understanding of Miami-Dade County's unique sub-tropic geology. Our team will ensure that the network is installed in a manner that has minimal impact on the surrounding ecology and is a sustainable design to be future-proof for decades to come. Intelligently constructed by our dedicated engineering and design teams, our network is built to enable multi-Gigabit capacities and to withstand the diverse and severe environmental challenges of Florida while providing a secure, reliable, and eco-friendly service to all of its visitors and residents. South Florida is our home. So much so that in 2017, we moved our corporate headquarters to this epicenter of growth and development, consolidating five offices from which we managed a majority of our national operations. Over the course of our company history, we have run Gigabit capacities into hundreds of buildings, homes, rural towns, and bustling cities in Florida, with a majority of those projects in the Miami-Dade County area. Hotwire Communications truly believes in the value of great leaders, down to every single individual team member. With a strong sense of mission, and by empowering the people we chose to build and embody our brand; our team is aligned to meet and exceed your expectations. Our staff of highly-qualified professionals is comprised of some of the swiftest, brightest, and most skilled in the industry, and will bring to light the initiative required to bring the City of Miami Beach towards a safety-driven, fiber optics-powered future. fision City of Miami Beach RFP No.2023-628-LB 9 by Hotwire Cornmunicat+ons 2.1.1 Customer References Reference#1 City of Miami Beach: Name Frank Quintana Title CIO Company/Employer: City of Maimi Beach Phone Location of Service Miami Beach, Florida Type of Service Provide DIA service to 32 City sites over speeds ranging from 500Mb to 1G scalable to 10G on demand. Length of Service 5 years Reference#2 City of Plantation: Name John Montefusco Title Director of IT Company/Employer: City of Plantation Phone 954-797-2659 Location of Service Plantation, Florida Type of Service Installed and maintain a redundant high-capacity fiber optics network interconnection 28 City sites capable of offering 1-10 Gigabit WAN connections and 1G DIA at City Hall.The network was design for flexibility and scalability, allowing the customer to increase service capabilities in the future. Length of Service 4 years Reference#3 City of Hallandale Beach: Name Tristan Lattibeaudiere Title CIO Company/Employer: City of Hallandale Beach, Florida Phone 954-457-3050 Location of Service Hallandale Beach, Florida Type of Service Provide 1G DIA service to City Hall. The network was design for flexibility, scalability and redundancy from other ISPs, allowing the customer to increase service capabilities in the future. Length of Service 1 year Reference#4 Jewish Federation of South Palm Beach County: Name Jeff Ardielli Title CIO Company/Employer: The Jewish Federation of South Palm Beach County Phone 561-852-5070 Location of Service Boca Raton, Florida Type of Service A redundant WAN fiber optics network capable of up to 10 gigabit DIA connections along dual core routers. Each campus facility was upgraded to provide multi-gigabit data connectivity, as well as Wi-Fi connectivity to common areas. Length of Service 7 years fision City of Miami Beach 10 RFP No.2023-628-LB by Hotwire Communications 2.1.1 Customer References (cont.) Reference#5 University City Housing : Name Nick Fuhs and Bill Groves Title Directors of Operations Company/Employer: University City Housing Phone 484-436-2329 Location of Service Philadelphia, PA Type of Service Designed the fiber deployment,connecting multiple housing locations. Expansion of data bandwidth on the installed network, able to increase based on the user need of each individual building over time. Length of Service 16 years Reference#6 Avalon : Name Matt Simon Title Vice President of Operations Company/Employer: Avalon Phone (770)559-7717 Location of Service Alpharetta, Georgia Type of Service Capacity of the network is 60 Gigabits.40 Gigabit on each side of the dense wavelength division multiplexing (DWDM)fiber ring. All buildings with fiber pull back to the headend and currently have 40 Gigabit of DWDM wavelength capacity.Any building could be upgraded with hardware and fiber optics to support 100+gigabit bandwidth. For smaller upgrades between 2-4 Gigabits, Hotwire can internally increase the capacity to meet market demand. Length of Service 10 years T'S'on City of Miami Beach 11 RFP No.2023-628-LB by Hotwire Commumcatrons 2.2 Qualifications of Bidder Team Hotwire Communications is a cutting-edge and forward-thinking company with employees who exemplify this in their accomplishments and continued pursuit of excellence within the technology industry. In order to fully deliver the future-proofing promise of fiber optics, the Hotwire team has expanded our knowledge to include certifications in many aspects of technology, including but not limited to: FCC License, FLA RE License, Certified Fraud Examiner License (ACFE), CATV, Cisco CCNA, Cisco CCNP, Cisco CCDA, Microsoft MCP, Microsoft MCSE, CATV Direct Bury License, PMP, Cisco Professional Voice, ITILV3 Foundation, as well as Nortel Expert and Specialist accreditations in Converged IP Networks and Real- Time Networking, Alcatel, ZTE, Linux, AND ACFE. Also, with experience in FTTH, IP routing, MPLS, VPNs, VLAN, ISIS, Voice network technologies and protocols, safety, fire, access control, and CCTV. Hotwire Tea m Ce . . rtifications gr . h..F Microsoft nncSE CERTIFIED .ACFE /*n:lca.V4n r,W E.ey.v. \NtCATJO ® V �O P' " 'F C R�TFIED iv/ 3' (cgrA) � CQ PfCiEnt MtY7o00TCr'tCN Profo551onal .._ Ory \ �. us fision City of Miami Beach 12 RFP No.2023-628-LB by Hotwire Commun,cat,ons 2.2.1 Organizational Chart TEAM MEMBER ROLE DEPARTMENT PROP. DESIGN ENG. CONST. PM Kristin Johnson CEO Executive 100% 100% 100% 100% 0% David Ramos E\PFision Enterprise Executive 100% 100% 100% 100% 100% Marty Mohr RAD Construction Executive 100% 100% 100% 100% 100% Karla Thatcher SUP FR&Government Affairs Executive 100% 0% 0% 0% 0% W B2B Jeffrey Lawson Engineering Engineering 0% 75% 100% 50% 10% Sales/Account Alex Bravo Sir Dir.Sales Engineering Management 100% 50% 50% 50% 50% Bob Mazzarella SVP Operations/NOC Operations 0% 25% 10% 100% 100% Executive Project Heather Strohmeyer Management&Growth Construction 100% 75% 50% 50% 100% Network Architect&Design Elena Fabra Estefan,PE Lead Design 10% 100% 75% 50% 0% Joseph DeMarco VP Service Delivery Service Delivery 0% 0% 50% 100% 100% Qais Hassazanda VP Network Engineering Engineering 0% 25% 100% 10% 0% fision City of Miami Beach 13 RFP No. 2023-628-LB by Hotwire Communications Co-Founder & CEO • As the Co-Founder and Chief Executive Officer of Hotwire Communications, Kristin Johnson leads Hotwire Communications in all business strategies and core objectives. Ever the AU innovator, her leadership made Hotwire Communications the first all fiber optics telecom for new construction in the United States, the first in Florida to offer Internet Protocol Television (IPTV), and the first to offer gigabit residential Internet service speeds. Kristin's responsibilities Include directly managing the executive team who oversees daily AWARDS activities including operations, sales, construction, engineering, product development, • EY Entrepreneur of the Year 2021 legal,and all other corporate functions. Always in tune with the latest emerging trends in Florida technology, Kristin plans to Incorporate additional service capabilities through dark fiber • NSU Entrepreneur and Business Hall of deployments and Smart City optimization,while expanding existing services including Fame Inductee,2020 Internet of Things(loT)functionality,4K IPTV,voice-activated remote control,residential • Cablefax Independent Operator of multi-gigabit data connectivity, VR Streaming services, and much more. the Year,2020 • Cablefax Top 100 Power Players,2020& Under Kristin's leadership, Hotwire Communications garners national attention from 2021 independent outlets,including Cablefax's 2020 Independent Operator of the Year,PC Mag's • South Florida Business Journal's Ultimate CEO 2020 Fastest Commercial ISP&Fastest Southeastern US ISP and PC Mag's Bost Gaming ISP of Award Recipient,2020 2023 in the United States for both Quality & Speed, two separate evaluations that both ranked • Cablefax Most Powerful Women Award 2018, the company In the top spots.The company was also independently ranked by Netfllx as the 2019.2020.2022 #1 Fastest ISP In the United States in their monthly ISP Speed index, and the Fastest ISP In the • Florida Trend's Florida 500 World. • Most Influential Business Leaders 2018,2019,2020 • South Florida Business Journal's 2018 Influential Recognized in the industry for her management and business acumen, Kristin's most Business Women Award recent achievements include being named the EY Entrepreneur of the Year 2021 Florida, induction into the Nova Southeastern University H. Wayne Huizenga College of Business ACCOMPLISHMENTS & Entrepreneurship's Entrepreneur and Business Hall of Fame In 2020, Cablefax's Top 100 • Co-Founded Hotwire Communications in 2000. Power Players of 2021 &2020, the 2020 Ultimate CEO by the South Florida Business Journal • Largest Fiber-to-the-Home(FTTH)Provider (SFBJ). Cablefax's 2022 Most Powerful Women—an award she previously received in in the United States. 2018,2019,and 2020—the SFBJ's 2019 Power Leader In Technology,and the 2019 Apogee • First to offer IPTV service to Customers. Award.In 2019,she became a Board Member of the American Cable Association, a group • First Company in Florida to offer Gigabit bandwidth representing nearly 800 small and medium-sized cable operators in the United States who in 2014 and 10 Gbps in 2020 believe in connecting the entire nation with affordable video, broadband, and phone services. • PC Mag:2020 Fastest ISPs Commercial &SE United States,2019 Best in Currently. Hotwire Communications employs over 1,500 representatives, dealing exclusively Gaming-Quality&Speed 2017 Fastest in long-term contracts that serve residential, commercial, hospitality. governmental, ISP in the United States and institutional customers. As a private, family-owned company with statewide cable • Netflix ISP Speed Index#1 Ranked ISP,United TV and telecommunications franchises throughout the eastern United States, Hotwire States.Global Communications has constructed or acquired IRU's for its 2.000-mile fiber-optic network • Stevie Awards for Customer Service-2021.2023 with a focus primarily in the Southern United States. COMMUNITY INVOLVEMENT In her desire to give back to the communities that Hotwire Communications serves, Kristin • YPO-Miami Gateway Chapter established the Empowering Communities Foundation, dedicated to providing students • Empowering Communities Foundation Founder in under-served areas with the equipment and resources they need to bridge the digital • Broward Workshop-Board Member divide. Outside of Hotwire Communications, Kristin is a member of the Young Presidents • Urban League-Board Member Organization(YPO), a board member of the Belmont Charter School, and an avid proponent • Make a Wish-Board Member of women in STEM and engineering roles, supporting organizations that encourage women and young girls to move into technology-related fields. To this end. Kristin has pledged a • Twist-SE Regional Advisory Board company goal of a 30%female engineering team by the end of 2025. fision by Hotwua Communications .• • David Ramos Executive Vice President, Fision Enterprise David Ramos is the Executive Vice President overseeing Hotwire Communications'Fision Enterprise division,which encompasses the sales, account management,business development,and sales engineering initiatives for small-to medium-sized businesses,positioning the company as a premier provider of fiber-optic telecommunications services and products. His responsibilities include identifying and pursuing new opportunities to expand the RESPONSIBILITIES Hotwire Communications network footprint,overseeing account management • Oversee sales,account management,business for all properties,and building and maintaining relationships with key development,and sales stakeholders,government contacts,clients,and partners. engineering initiatives for all verticals under the David is a proven leader with extensive experience in building and leading high Fision Enterprise performing teams that focus on changing the landscape of the telecommunications umbrella. industry within the Commercial Market. Before he joined Hotwire Communications, • Identify new opportunities David served as Vice President of Sales for Advanced Enterprises,one of the largest to expand Hotwire's footprint throughout the sales,call centers,and installation vendors for DIRECTV. country. • Build relationships with Prior to that position, David served as the Director of Sales for Comcast,where key industry,local he oversaw residential sales, indirect retail,and special markets,meeting the government,and business needs of a wide range of customers throughout the entirety of South Florida. stakeholders. At the start of his career in the telecommunications industry,David worked at Atlantic Broadband as a door-to-door sales representative,where he was not ACCOMPLISHMENTS only able to hear what the needs of a diverse range of customers were firsthand, • Managed large-scale Sales teams at but was given the opportunity to use his sales,management,and innovation skills multiple companies. • Managed Call Center operations of to improve business performance by leading an organization region spanning the exclusive phone lines for business entire state of Florida as the company's local Sales Manager. customers. • Led strategic initiatives for A graduate of Trinity International University, David holds a Bachelor of Arts in Enterprise-level sales Organizational Leadership,as well as a Master of Business Administration from Nova Southeastern University.He is also an Adjunct Professor of the Miami-Dade College School of Business,and is a Certified Business Counselor with the SBA's EDUCATION SCORE program. David's aim is to continue to drive innovation for Hotwire • MBA,Nova Southeastern University • BA organizational Leadership,Trinity Communications'Fision customers by introducing products, services,and support international University that fit their technology-driven business needs in a constantly shifting digital landscape. fision by Hotwtrp Communications Executive Vice President, Growth Construction 1 4 With more than 40 years of experience,Hotwire Communications' Executive 116 Vice President of Growth Construction,Marty Mohr,brings a personally extensive familiarity with Broward County's unique facilities and features to the team. Having developed a professional rapport with partners such as the RESPONSIBILITIES FDOT,Office of Public Works,Florida Department of Environmental • Strategic and Protection and City Engineering,Marty and his team have completed executive planning of significant improvement projects requiring specialized installations of aerial complete and underground cabling as well as underwater directional boring. construction process of fiber buildout. • Managing all After graduating from the University of Tampa in 1980, Marty took a employee position with Time Warner Cable TV in Houston,TX.As Operations activity from pre-to Supervisor, Marty managed and was responsible for 400 employees and post-construction. contractors providing quality video services to customers. In 1985 Marty • Ensures all work became the Director of Operations for Gold Coast Cable on Miami Beach meets proper public and remained there through Charter Communication's ownership in 2000. municipal codes. During this tenure, Marty personally led the rebuild of the Miami Beach System,as the first person to lay the state-of-the-art Fiber Optic Cable lines, ACCOMPLISHMENTS constructing what became the competitive fiber optic expansion into • Led the buildout of Aventura and South Miami. Under Marty's supervision,Gold Coast was the broadband and digital cable first Two-Way System in Miami-Dade County and the first system in the on Miami Beach at Rifkin. Completes continuing County to offer its entire user base with Interactive TV,Satellite Radio, • education programs as Digital, HDTV and High-Speed Internet. required for County licenses. In 2000, Marty became the Director of Operations for PDI Communications, EDUCATION one of three master distributors for DIRECTV. Marty joined Hotwire in 2005 • University of Tampa as the General Manager for Florida. Marty is a member of the Society for Telecommunication Engineers since 1982,and has many professional LICENSES certifications. • CATV Direct Bury License • MAN Master License ogioommempirimp fision by Hotwira Cammuntcabonc Karla a "hatch .. , .w:, Senior Vice President, Marketing, Media, Public & Government Relations A twelve-time Emmy Award winner,Karla Nelson-Thatcher brings over twenty years of creative and negotiating experience to her work as Hotwire Communications'Senior Vice President of Marketing,Media,Public&Government Affairs.An accomplished Public and Government Relations strategist,Ms.Nelson-Thatcher has spent her accomplished and varied career creating value-added campaigns and content to increase brand awareness for various products and services. SPECIALTIES After getting her start as a television writer and producer,Ms.Nelson-Thatcher migrated to • Coordinates efforts to broadcasting where she held several positions as a Creative Services Director analyzing Market support local municipal Research and applying it to the development of talent teams,show formatting,and station endeavors. branding to achieve market position in the wildly competitive world of television overnight • Acts as liaison with government and educational ratings,including a stint as the Vice president of Creative Services and Programming for WTV1 leaders on a local and state NBC 6 in Miami. level to support curriculum, Following her creative career in television,Karla co-founded the consulting firm of K&L programming,and community-facing events. Consulting,managing critical market entry campaigns and business development PR strategies • Manages government for international clients including an airline,an Island Government,an internationally televised content distribution via Fision annual event and several not-for-profits in her hometown of South Florida. TV IPTV platform and Fision Internet. The success of these campaigns eventually led Karla to Comcast Cable in the Florida region,where over the course of thirteen years her role evolved from ensuring CERTIFICATIONS compliance with municipal franchise agreements to overseeing ad campaigns and the execution • ioT Evolution Certification of Specialization of Public,Education and Government programming.Reporting in a dotted line to the in Smart Cities Philadelphia based corporate offices,Ms.Nelson-Thatcher developed news conferences for ACCOMPLISHMENTS product launches,internal electronic based learning and a heavily viewed local on Demand • Organized major events including the portal that featured an array of programming,some of which won Emmy awards for educational Grand Opening and Ribbon Cutting of programs about how local governments are run. • the Hotwire Technology Center in Fort Lauderdale. During this time,she acted as executive producer to public affairs opportunities that resulted in • Emmy Awards for Image Campaigns, news segments carried on Headlined News,and produced and hosted Community Vision,a 30- Spots,Tutorials for Children,and minute magazine-style show spotlighting local non-profit and community-based organizations. Florida History segments. The show ran for 4 consecutive years and offered an unprecedented platform to promote community goals and the efforts of P3 partnerships. MEMBERSHIPS • Board of Directors—Greater Fort Lauderdale Since joining Hotwire Communications,initially as the company's first Director of Public Alliance,Member of GREAT Committee Relations,Karla has successfullybuilt the foundation Hotwire' it • Executive Board Riverwalk Fort Lauderdale ounon ofs community profile and seen • Executive Board Winterfest,Inc. her role expand to encompass Corporate Communications and Government&Public Affairs. • Plantation Chamber of Commerce,Miami Now as the head of Hotwire Communications'efforts in Marketing,Karla utilizes her firsthand Beach Chamber of Commerce,Greater Fort experience at every level of the industry to coordinate companywide efforts to reach new and Lauderdale Chamber of Commerce • Advisory Seat on Leadership Council and existing customers across a variety of platforms,announcing new products and promotional Boards throughout Miami-Dade County initiatives,and positioning Hotwire as a trendsetter and corporate citizen to local communities. fjj ision by Hotwire Communications ffry Lawson. Vice President, B2B Engineering F or Jeffrey Lawson, Hotwire Communications'Vice President of B2B Engineering brings nearly 30 years of experience building and maintaining dedicated fiber-optic networks to his current role. As the supervisor of the companies fully redundant, latency free RESPONSIBILITIES infrastructure,Jeff has engineered the IPTV, VOIP, and Gigabit • Oversee all B2B Engineering Internet delivery systems that connect Hotwire Communications' operations. facilities in more than thirteen states. Specifically, Mr. Lawson was • Network planning a key player in the creation of the South Florida-based company's and engineering. Fiber-to-the-Unit GPON network,which provides a broad range of • Testing and implementing telecommunications solutions to its current and future customer support for new base in both rural and urban communities, including wireline and network technology wireless solutions. deployments. Overseeing the headend, network operations and ACCOMPLISHMENTS data centers based in the 180,000 square foot Hotwire Technology • Key Player in creating Center,Jeff is responsible for network planning and engineering Hotwire's Fiber-to-the-Unit including telephony, data,access and optical transport GPON network. infrastructures, as well as engineering, testing, and implementing support for new network technology deployments. EDUCATION • Cornwall College Jeff holds many certifications for Network Engineering and Support, including CCNA and CCNP,with experience in FTTH, IP routing, CERTIFICATIONS • CISCO Certified MPLS,VPN's,VLAN, ISIS,and Voice network technologies and • CCNP protocols. His passion lies in applying his strong analytical skills to • GPON Certified develop and deploy fiber-optic solutions to any communication challenge. IIIII fusion by Hotwire Communications •1 . • a Alex FrarkAiosit, ' Senior Director, Sales Engineering/GEMS r As the Director of Media and Institutional Sales for Hotwire Communications,Alejandro (Alex) Bravo leads the team that brings fiber-optic solutions to city governments and delivers locally-originated channels to educational institutions, large arenas, and entertainment RESPONSIBILITIES venues. • Develops customized fiber-optic solutions While managing and maintaining over 3,000 miles of fiber-optic for government entities and network infrastructure in South Florida,Alex has helped local franchise institutional authorities realize their plans for integrated high-speed data customers. infrastructures and connectivity. Alex worked his way up from a Senior • A diverse offering of Line Technician to Fiber Optics Specialist within his first six years in the original channels to a national customer communications industry, and since has held several other key base. positions including Senior Network Design Engineer and Senior Strategic Enterprise Manager. ACCOMPLISHMENTS • Recipient of numerous In his previous positions for area teams at Comcast, Alex managed awards for best in show of new channel launches and local content deployment to millions of Engineering Matrixes and customers to bring diverse content from South America and Europe Service Level Agreement to Miami-Dade County residents and helped producers build local compliance. distribution facilities in Miami. EDUCATION • BS Science, University of Phoenix His professional rapport with large enterprise customers and local • AutoCAD Certification, Miami- elected officials has garnered him much praise and respect in the Dade College industry for high-quality customer service and network design efficiency. Alex is the recipient of numerous awards for best in show of Engineering Matrixes and Service Level Agreement compliance, but the thank you notes from customers in the public sector are the ones he values most. fision by Hotwire Communications lit Senior Vice President, Operations I, In his role as Senior Vice President of Operations, Robert 'Bob' • Mazzarella is responsible for overseeing the daily operations of the company,with focus on optimizing the company's efficiencies while RESPONSIBILITIES improving the customer experience by aligning existing technology • Optimize company- with organizational goals. His efforts will serve to support overall wide efficiencies business strategies to deliver high-quality service throughout the • Align technology with company and its customers. organization goals • Deliver best-in-class support and network As an industry veteran, Bob's vast experience in the telecommunications management industry has focused on system integration,process and organization so as to provide "best-in-class" customer support and network ACCOMPLISHMENTS management. He is a solutions-driven professional with extensive • Recognized for keen ability to leadership experience in network operations, high-touch customer cultivate key business service,data and call center operations. relationships • Developed strategic plans to manage unexpected critical In his previous roles with Lightpath, Bob was responsible for the matters 24/7/365 operations of the commercial telecommunications division • Consolidated five remote encompassing the Network Operation Center, Customer Support facilities along with networks and systems, into one Center and Field Maintenance teams; supporting its mid to large centralized data operations Enterprise Customers throughout the New York Tri-state area. center fision by Hotwirp Communications t Vice President, Growth Construction . . , -- • 1' ' 16, � As a Florida Native, Heather Strohmeyer Picow, Hotwire •i • l" Communications'Vice President of Growth Construction, has made an • impact on some of Miami-Dade County's most recognizable events such as the Ultra Music Festival, Live Nation, and UWUA. Having RESPONSIBILITIES graduated from Florida State University with a bachelor's in Interior • Manages 500 direct Architecture, a long-admired program in the country, Heather moved reports of construction and to South Florida to apply her design skills to fast growing firms design. specializing in large scale commercial development. • Partners with creative, production,operation As cable companies began teaming with developers to simultaneously s,and technical build communications systems with utilities, Heather was courted to teams. lead bulk deployments for some of Florida's largest systems including a three-year tenure as the Commercial Project Manager for Comcast in ACCOMPLISHMENTS Miami-Dade and Broward Counties. • Implemented project management governance Since taking the helm at Hotwire Communications, Heather has programs and best practices. overseen the rapid development of a construction and Launch • Designed for events including Ultra Music Festival, Live Operations teams including the management of over 500 direct Nation,and UWUA. reports. A certified ASID, LEED and CSM Member with a Master in PMI, Heather partners with creative, production, operations, and EDUCATION technical teams to implement project management governance • BA Interior Architecture, Florda programs and best practices. State University CERTIFICATIONS • Certified ASID, LEED • CSM Member • Master in PMI fision by Hotw r, Communications illrIMIII IC la%in 111% IC IA 1111"AP 01 1 .. Senior Project Manager & Design Engineer For more than a decade, Elena Estefan, OSP Engineer for Hotwire Communications, has built an extensive history of experience in the field of engineering, both inside and outside of the plant by managing very complex projects. Her vast knowledge of telecommunications RESPONSIBILITIES services allows her to expertly communicate with business • Engineering and plant professionals and everyday customers to explain the engineering design for construction process, and what is required to ensure the delivery of essential and projects. nonessential services. • Permitting with private,state,and federal entities for As a Certified Professional Engineer, some past projects Elena has work in rights of ways worked on at Hotwire Communications include designing the fiber and easements. infrastructure for developments including City Place Doral, Paraiso Towers and the Pines City Center as well as the planning and design of ACCOMPLISHMENTS over 350 jobs to relocate existing properties and municipalities. Elena • Designs loop is a Florida Board Professional Engineer, certified in N+and has earned electronics/coordination and several degrees in order to gain her engineering authority,including a transmission equipment engineering Bachelor's Degree in Telecommunications and Electronics from Universidad de Oriente in Cuba and a Master's in Business Administration from Nova Southeastern University. EDUCATION • MA Business Administration, Nove Southeastern University • BA Telecommunications and Electronics Engineering, Universidad de Oriente, Santiago de Cuba, Cuba CERTIFICATIONS • N+ Certified Professional • FL Professional Engineer Licensed fision by Hotwire Communications Joseph DeMarc.. Vice President of Service Delivery, FisionX • As the Vice President of Service Delivery for Hotwire Communications' FisionX division, Joseph DeMarco plays a pivotal role in steering the company's enterprise business services toward success.With more than 20 years of experience as a proven leader in information RESPONSIBILITIES technology, process standardization, and market share growth,Joe's • Implement key visionary leadership fosters a culture of teamwork and collaboration performance indicators to reduce among the teams. Under Joe's guidance,the company has achieved service delivery incredible results, most notably in the reduction of service delivery intervals. intervals for fiber services,from contract initiation to the completion of • Enterprise-wide installation. management of right of entry agreements Prior to joining the Hotwire team,Joe led the market expansion efforts and fiber plant expansion. at Charter Communications,where his contributions resulted in the • Improve and advance successful streamlining of processes through key performance indicators reporting and (KPIs)to manage service delivery timelines more effectively. His analysis. expertise extends to managing right of entry agreement negotiations AFFILIATIONS and fiber plant expansion on an enterprise-wide scale, and enhancing • Society of Cable reporting and analysis. Telecommunications Engineers • Association for Computing Earlier in his career as a Project Manager in Engineering, Joe led Next Machinery Generation Network deployments, network upgrades, and software • CNY.Net Developers Group implementations. His ability to coordinate diverse teams and identify EDUCATION cost-savings opportunities within projects showcase his dedication to • Onondaga Community College, delivering efficiency within the company. Syracuse, New York fision by Hotwire Commumcabonc . ,... . . .... .. 1, , Hss "zad .. Vice President, Network Engineering le--:. 4,,,,, . A high level of competency skills has enabled Qais Hassanzada, ipAlik Hotwire Communications' Vice President of Network Engineering to develop a best-practices performance protocol for the entire telecommunications industry. With Mr. Hassanzada's proven track RESPONSIBILITIES record of prioritizing and diagnosing potential issues to offer • Maintains SLAs by reviewing Network resolution before they occur, the company has been able to maintain Operations and its uniquely high Service Level Agreements via a Network Operations proactively resolving system that offers 24x7x365 coverage. issues. • Troubleshoots issues and cause analysis With more than a decade of experience onboarding potential clients including formal RFO and vendors, Qais has had a hands-on role in the installation and write-ups. • Oversees 20 NOC testing of all network and customer transport for data and security employees services as well as residential and commercial voice lines, ensuring ACCOMPLISHMENTS that project builds are completed correctly and on-time. • Introduced JIRA ticketing system to optimize NOC efficiency and Qais's certifications including Cisco,Alcatel,ZTE, Linux as well as his institute a situational workflow. experience with WAN and LAN systems, has enabled him to have an • Transitioned previous NOC in Pennsylvania to the South immediate impact on the growing network Hotwire Communications is Florida location without any deploying in Southeast Florida, including transitioning into a new major interruption of services. network operations center in the 180 thousand square foot technology EDUCATION center located in Fort Lauderdale. • Certificate in Software and Usable Security, University of Maryland • Certification in Organizational Behavior,Stanford University CERTIFICATIONS • CISCO&ZTE • WAN& LAN Systems fision by Hotwire Communications TAB 3 SCOPE OF SERVICES PROPOSED 3.1 Network Operations Center (NOC) • The Hotwire Communications Network Operations Center, located 2100 West Cypress Creek Road in Fort Lauderdale, FL, is a 24x7x365 supervised department staffed with highly-skilled network and systems engineers whose primary function is to oversee complex, heterogeneous, high-availability network environments and infrastructure. Carrier Diversity The Highest Standard of Efficiency • High skills-based NOC Engineer structure • Carrier-neutral • Integrated ticketing, dashboard, status, RFO, IM and reporting Uptime • Multi-platform/parameter-based broadcast notifications • Advanced system and traffic monitoring (true layer 1, 2, 3, & 7 • 99.999% uptime SLA visibility) Additional Measures • Increased troubleshooting agility • Accelerate proactive and reactive functions • Recorded "in and out" logs • Automate internal systems to make troubleshooting and • Man traps incident resolution the departmental focal point • Intelligent centralized information source for all surveillance, • Secure loading dock space incident detection, containment, reconnaissance, case study for customers histories, knowledge base, network and infrastructure documentation • 24/7/365 • Real-time outage tracking and change management SLA scheduling • Quality support • Remote Hands • Intuitive GIS • 5-minute ticket • Additional security features of the facility include recorded "in and out" logs, man-traps, and a secure loading dock for acknowledgement customers to bring in equipment T1S1.fl City of Miami Beach RFP No. 2023-628-LB 2t' 3.2. Reporting Network Problems, Outages 3.3 How to Ascertain a Status Report Hotwire Communications utilizes the JIRA ticketing system to report, monitor, track analytics, and provide real-time updates of any outages, service requests, and maintenance performance of all communications services. JIRA offers a thorough view of all on-going activity on the system, and allows for measures to be taken to track and prevent future outages, manage ongoing tickets, and assure an assignment is fully completed before resolution is annotated. Ticketing Process Parent Child Ticket System (SLA Based), even if child tickets are opened and closed, ticket is not fully closed until the parent ticket is resolved. Includes Response Time SLA, Resolution SLA and able to export the data for Social. We're able to report analytical data to support guaranteed response times and system health and integrity. Before An Incident Manned Monitoring of network 24/7/365 to detect instances of abnormality before they can become an issue. Automated System monitors and sends out notifications of system-weakening issues. Each account is assigned a Subject Matter Expert(SME)for routine and on-going review of the system. Automated Monitoring Throughout our system, we monitor various metrics to determine if our system is in a state which would require a coordinated human response in order to resolve. Human Escalation Automatic monitoring is only part of the process. By applying human monitoring 24x7x365, we are able to trigger a coordinated incident response even if the system doesn't read it is as applicable. In all cases, a Network Operations Center employee can trigger incident responses at their own discretion or at the request of a customer, and/or the dedicated support team. It is our standard operating procedure to coordinate an incident response for any unplanned disruption OR degradation of service. fision City of Miami Beach RFP No.2023-628-LB 27 by Notwue Communications Network Operations Center(NOC) Our local NOC is operated on a 24x7x365 basis and monitors our fiber rings, routers, switches, and hub. To speak directly with the Network Operations Center and submit a ticket, the City can dial (855)-218-9309 option 6. We have numerous tools that collect information from the devices in near real-time. Below are the primary tools we use: SOLARWINDS®-An easy-to-use and reliably-fast network management tool. INTERMAPPER-An early warning system that alerts an administrator to problems with their network servers and IP and AppleTalk networks. NETCOOL- IBM product provides functions to help maintain the highest degree of availability networks. It offers an extensive set of tools for managing and maintaining complex, multi-vendor, multi-platform networks and systems from a single point of control. It provides advanced correlation facilities to automate any network or system event, and provides support for both TCP/IP and SNA networks. ALCATEL, CISCO, MOTOROLA, CALYX ELEMENT MANAGERS. An element management system manages one or more of a specific type of network elements. Typically, the EMS manages the functions and capabilities within each NE but does not manage the traffic between different NEs in the network. WIRESHARK -A free and open-source packet analyzer. It is used for network troubleshooting, analysis, software and communications protocol development, and education. RT TICKETING SYSTEM —Built-in-house tools designed to document and manage events and occurrences in the networks remotely, responding almost immediatelyto 1'.t P 9 4 1 • restore services in the event of a network disruption. Hotwire operates three geographically distributed call centers located in Ft. Lauderdale, FL., Atlanta, GA., and Philadelphia, PA. Our call centers are staffed 24x7x365 . with Hotwire employees. We do not outsource any aspect of customer service, either to a U.S.-based or internationally based third party agency. Our call center metrics are unmatched in the industry. Our call center handles an average of over 35,000 calls per month with an average speed of answer that is less than 60 seconds. For the most recent yearly rating, our performance has been even better, with the Average Speed of Answer(ASA) of 40 seconds throughout 2022. If, for some reason, there is unusually high call volume, the customer has the option to input their telephone number to hold their place in the queue without having to wait on the line. We are proud to consistently hold a high ranking with the Better Business Bureau; Hotwire's rating can be obtained by going to www.bbbhotwire.com. fision City of Miami Beach 28 RFP No.2023-628-LB Dv'101+,0 irrno'mni.at,CA, 3A Service Level Agreement f• M High Speed Interconnection and Data ISICH1 SERVICE LEVEL AGREEMENT Fision Work,powered by Hotwire Communications,is committed to providing reliable, responsive and personalized service. To ensure our business priorities are aligned with our customers'need for reliable service; Fision Work provides the following service level agreement to customers subscribing to its High Speed Interconnect services (Transport.Hi-Speed Internet Access and Data). Summary of Service Levels •Network Availabi ity and Reliability Target 99.999%(On-Net) •Committed Information Rate Target 95% •Network Latency Target.< 100 ms round trip -Packet Loss Target.<1% -Response Target Within 4 hours of being notified of an outage.hotwire s technical service team will begin nvestigating the cause and will take commercially reasonable steps to restore services. Service Level Coverage Boundary This service level agreement covers the Fision Work Fiber Optic Network(the"Fision Work Network").The Fision Work Network means the nfrastructure and/or facilities that are under Fision Work's direct control.The Feion Work Network excludes alt customer premises equipment('CPE').whether provided by Fision Work or the customer,third party local loops.the Internet beyond the Fision Work Network,and any other networks.servers.or components riot within the Fision Work Network. To facilitate service level monitoring arid verification.Fision Work maintains a test server("Test Server")at the outer boundary of each regional network.All performance measurements and references to Test Server shalt mean the server at the boundary of each regional network. Performance Verification To ensure accurate testing. Fision Work will measure all performance verifications from the Test Server to the customer Network hterface.ThecustomerLANwillbedisconnecteddunngthetesttoensurethatcustomertrafficdoesnotaffectthe venfication results. Network Availability and Reliability For this service level agreement,"Unavailabiity"shall mean the total inabdity to transfer data from the customer's Network Interface to a known operational IF address of Fision Work's choice on a public network.A period of Unavailability commences when a trouble ticket is opened with the Fision Work Customer Service team and Fision Work confirms the Unavailabiity. Priority Response IntheeventofaproblemwiththeserviceresultingnnetworkUnavailabifay.as defined a hove.FisionWork will make commercially reasonable efforts to respond to the outage within 4 hours of customers opening a trouble ticket. Additional Terms and Conditions This Service Level Agreement applies onty to customers n good standing(paid current).Customers with delinquent accounts or past due balances do notqualrfy for service creditsor priority response.Customers may not short pay invoices inexpectation of receiving service credits. Unavailability does not nclude outages of less than 45 minutes.Service Level Agreement excludes outages.reduced bandwidth throughput and'or increased latency resulting from(a)network maintenance.(b)circuits provided bythird parties,(c)an external Internet supplier,service provider or an Internet exchange point,(d)acts of omissions of Customer or an authonzed user,(e)behavior of Customer equipment.facilities or applications,or In acts of God,civil disorder,natural cataclysm, terrorism,radio frequency nterference or blockage or other occurrences beyond the reasonable control of Fision Work. To request credits under this SLA.customers should email the Fision Work Customer Service team at FrsionWorkCS(dhotwrrecommunicabon.com or call (844)888-6644 within 2 business days of the event. 2/77 Mama Gammifteasms.!3J AI,i,'1:;s cs e,,ec intik s a sews c!Maine Cammurr atkx s.:.A: .ieN.ce net a4aiiv a'-31 aims c urFjvrancn serocrk.rrerf and itbW apix=recta,ir}con GuIntss a2 sf suQnrY k.Retrastrx5 vmctans. intoner 3aei4i*Wvid 3 a every of tacsar3 end Olt'r'1. anteed PO sewces crownsdcf Hatoose QInIrnumatiens.Le.urutssoftmonemapatect.rE't7 fliSISon City of Miami Beach RFP No.2023-628-LB 29 3.5 Escalation Process and Chart Live support is available through Hotwire Communications' Network Operations Center located in Fort Lauderdale, as a 24x7x365 supervised department staffed with highly-skilled network and systems engineers whose primary function is to oversee complex, heterogeneous, high-availability network environments and infrastructure. The City can dial (855)-218-9309 to submit a ticket. The Hotwire Communications Support Team will first work to triage the reported deficiency over the telephone with the Participating City employee. Hotwire Communications' equipment enables remote access for necessary configuration and updates; it also provides local wireless access for onsite configuration and troubleshooting, and ensures the System can be remotely updated with future software improvements Onsite Option-Any onsite support service provided after initial installation, deployment, and training, will be billed per incident based on time and materials Dedicated Support Email: CityofMiamiBeachSupport@hotwiremail.com Network Operations Center: 855.218.5309 Option 6 O Q Robert Martinez I Client Success Specialist w• Q Email: Robert.Martinez@hotwiremail.com Phone: 786.486.5640 uw Z Priscilla Morales Director, Account Management N O W Q Email: Priscilla.Morales@hotwiremail.com • J J <Gina Cuza I Vice President, Fision Enterprise Support Ln Email: Gina.Cuza@hotwiremail.com en z0 Alex Bravo I Director, Advanced Solutions W Q Email: Alex.Bravo@hotwiremail.com J u Jeff Lawson I Vice President, Sales Engineering Email:Jlawson@hotwiremail.com Z Robert Mazzzarella I Senior Vice President, Operations v O W Q Email: Robert.Mazzarella@hotwiremail.com • J w < David Ramos I Executive Vice President, Fision Enterprise w Email: Dramos@hotwiremail.com fision City of Miami Beach 30 RFP No.2023-628-LB by Hotwire Communications 3.6 Process for Adding, Deleting, or Modifying Network Services As part of our white glove service, and in order to provide the City of Miami Beach with exceptional experience, we will dedicate an account manager to ensure prompt response, and intimate acquaintance with your unique services, products, and processes. • We ensure regular and consistent contact • Proactive updates and satisfaction checks • Builds relationship for a personal touch to give you confidence • One-call resolution with appropriate escalation level • 24x7x365 portal with instant access to account services for information, assistance, and feedback Contact The City of Miami Beach will be assigned a Client Success Specialist/Account Manager to assist with any matters concerning adding, deleting, or modifying network services. The dedicated Account Manager can be reached by the City point of contact on their direct dial phone number to enter the order or modification desired. Customer Relationship Management Platform The Client Success Specialist will create an order/modification/deletion of service request through the Customer Relationship Management(CRM) platform, Salesforce. The order will contain the key components of the City's primary contact and a log of previous City orders. Evaluation &Approval Method The order is then evaluated by management for approval. Renewal or amendment to terms of agreement are based upon the request. Hotwire Communications can provide a timeline after receiving the request and upon completing a full evaluation regarding the scope of work for installation of new services. Implementation will then commence based on the City's request. Implementation or Deletion of Service The service order or renewed master service agreement is then reviewed and signed by the City prior to order of equipment. The scheduled delivery and installation of modified network services will be determined at the time of final negotiations. A technician is then scheduled for installation of service, if deemed necessary to complete the request. If not, the request will be completed remotely. City of Miami Beach 31 RFP No.2023-628-LB 3 Billing Format Hotwire Communications uses Amdocs' SmartPack system: the global leader in customer experience solutions. The SmartPack platform provides a comprehensive billing solution with extreme flexibility and adaptability for easing convergence and synergy with existing customer databases. Our APIs, Application Programming Interfaces, enable quick integration with additional and existing systems. An API is code that governs how one application can communicate and interact with another application. This enhanced friendly system offers scalable billing in a rapid development model. Key features of the customer management programming: • Create new services, delete services, added and upgraded services applied within hours, not days • Enable strategies that monitor and report on usage and volume • Provide superior customer support experience with a 360-degree view of each location/site customer • Access to comprehensive reporting and intelligence based on site activities and locations ,q,Location Attendance j Billing Management Schedule Manage Resources Invoices Booking Management Reports Engage Optimize Customer Service Survey v Optimization ETA fusion City of Miami Beach 32 RFP No.2023-628-LB by Hotwire Comrnun,cations 3.8 Dynamically Allocated Service Hotwire Communications network will be capable of providing the requested bandwidth and an interconnecting network supporting facilities designated by the City.Bandwidth will be able to be dynamically allocated or shared among multiple users at one facility. Hotwire can provide switches at each location with additional ports for greater capacity,and the area can be provided with burstable bandwidth from our Network Operations Center(NOC)in Fort Lauderdale.The request for any additional bandwidth and ports must be made with proper notice,so that Hotwire can ensure that all the needs of the City are met.While all efforts will be made to meet the request on time, if proper notice is not given, Hotwire Communications cannot guarantee the delivery of the increased services at the requested dates and times.Additional costs may apply based on the parameters of the request. R. -- iiiimmi larior. . . yr4, .• ,10, • . . • , ..., --• .. diva . . �• . . S. • . • 10 - ••...•.,• . r •• S. •••• • lir • .•••••..• I •• ••• 41114404 . I- .w..t 0 " $ 40 Alt . . . ..lik... . , .., .......... . . 1 ., ii--- ... i AI, .r—+ ort fision City of Miami Beach RFP No.2023-628-LB 33 by Hot Warp(:cmmuni,.ation, 3.9 Billing Processes Billing Format: Electronic billing and payment processing, as well as printed formats, are available based on City's preferences. We endeavor to build a contextualized experience based on end-user needs: • Dynamic View of Services: Bill can present only the appropriate services for the customer's order. • Customer Specific Charges: Configuration controls and pricing rules, along with combination of services and applicable discounts developed, to be reflected on invoice/bill. • Device Type: Bill can be itemized as granularly as required, including associated equipment types and qualified services per location, and can be rolled up to one account for easy payment or separated by location depending on City's preference, with no limitation on number of locations or devices on an individual bill. Billing Cycles: The Amdocs system can enable automatic billing of a master account, with no limitation on number of locations or devices on an individual bill. Configurable billing structures govern number of sites to bill: • Once (by monthly amount) • Number of actual sites with service • Number of active sites • Number of newly-installed units, plus active sites Reports: The Amdocs SmartPack system can create management reports on status and activity. Amdocs system is configured to anticipate future needs, and Hotwire administrators can make changes without the intervention of the Amdocs team. The City will be provided with an ad hoc reporting tool that will be generated by our Amdocs system, either on paper or electronically. The information on the reports can be based on the account's need for certain information on the report. The training of the staff to access and get these reports will be done by our Hotwire Communications employees. Existing operational reports can be configured to output into letters, emails, lists, files, and adjustment batches. fision City of Miami Beach HOtW., 4_oI,,,run.cat oo, RFP No.2023-628-1B 34 3.10 Waivers for Installation Hotwire Communications is a certified State of Florida Franchise holder that provides the telecommunications, new services and subsequent installations over the life of the contract to the City of Miami Beach without the use of waivers for installation. Hotwire being a CLEC and Cable TV authority within the State of Florida allows for no need to use any existing carrier services being used within the proposed area of the implementation. f itOjr 1. eYa r Ailptat �, - w iba I 4_1'purtuttn! ut ►_bta1P S -'t. crt1fIcat c at if tatuIii is lutliorin+ Iv •:k certify that Flotwire Communications LIC identification number CVO/0005 issued on ';c 7!02/2007 is hereby granted authority to provide cable and/or video service in the tk following service arealsi as amended on 9/23/2015 -_' Service areas are described in the attached true and correct copy of the document 1 '=4 I further certify that authority to construct.maintain and operate facilities through upon. - �- over.and under any public right-of-way or waters suDtect to the applicable IA governmental permitting or authuri at.on from the board of trustees of the Internal • 7,7 •Sia Improvement trust Fund is hereby granted TO -.AO. This grant of authority is subtect to lawful operation of the cable or video service by the applicant or its successor in interest Given under my hand and the Great Seal of -'- the State of Florida at 1auahassee the -'_' Capitol this the Twenty Third day of lii September 2015 SC 11 V.2441,., 0,04414b .,. i '''1'0 .Sy.': ;.i cmcou,r, Srrrrtrru of !r:.,Or ; fision City of Miami Beach REP No. 2023-628-LB 35 3.11 Number of Yearly Outages Network outage refers to the loss of network connectivity to external resources, including routers, switches, and transport facilities, due to the following circumstances: Complete or partial failure of hardware and software components. The following graphs, provided by SolarWnds®Network Performance Monitoring Service, demonstrate the competency of Hotwire Communications' delivering services to the City of Miami Beach. The graphs show Average Response Time and Packet Loss at each site over the last 12 months: Average Response Time&Packet Loss < 4Ckt 2012 Last 12 months 4Oct 2023 R.spons.Oen Imsi v,oacLetLoos tx1 City Hall rte^ ° 40 10 n Woos 200 Average Response Ti_ .00 %Packet Loss A•e..ge 0espen•e floe I Panum 10111 1110401400.810 ooR < . ..Xa: cast a..won HEM/ ► •rtOnmm%MON► •Irmo Lose t1/ • ,„ I. Police HQ tiil.1Y . ri�l lfl�"YWI"" �1 l 11111111111"A:• 0•••••• it 9 • !t 11•110DM1l4ML. :11.40.1101M1/41.• Awe age Rt$poese Time 1 Packet less +Kn ti v..cs•a.t ( 4 Ga:G:: Last t2. Oo'tns 4:A7:?J b•p.4st tow rw1 •how tame hl • a00 EOC — • ... )IV A,r.rafs0440.r•-.1. %Pac•et LOSS fision City of Miami Beach RFP No.2023-628-LB 36 by Hotw,re Communications Average Response Time&Packet Loss Last 12 months I LX:20:3 Response Sane(ms) %Packet Loss Os) 20 100 s • so so Scott Rakow i0 ,a APO IIB} ;�.kele• 2'QD 0 00 Average Response TI... %Packet Loss Average Response Time&Packet Loss Last 12 months ACM tOr2s ) %Pocket LOU t".1 too se South Shore ( M w ^ a 2'0. Avesage Response TI... b PacketLoss Average Response Time&Packet Loss < :Oa 2o:: Lees 12 nosnetts s Oa 20= Rsettates Tem alsoI S Pack%toss t%5 too Unidad Senior fv,ki Center K A Ar,n 'fi -Xr vv 2'00• A-image Response IL. IN t.Packet LOSS Average Response Time&Packet Lost 11111 Less 12 months }art Pi) I •'•.r nM lona Irssi %Russel Legere. North Shore � a :a.) ips bt cum. 7 80 Ave•oae Response Ti.. IIII le Pocket Loss fision City of Miami Beach RFP No.2023-628-LB 37 �,,1.,r14, �)fl ro�t,��.,,••,la; ( 402XISC taw IT wie wl,a 4O MD > **pew TM.sinNO %Paean Lowy Ocean Rescue a a a 3971 *1 w,. Cosa., .du *Arne leip311191.TI m r Paces,toys Averegc telpor be Time&Pet.ket Loft - 4 ( .n...*: laic 12 me— acr..:.',C,71 141ivae'finer lam t^saes IAN l'44Muss Park a „r s J p.__Af .../v/6 1 u��iv, tt LL,"0.,P1 IO a p ND ..pn .,.i Ociayr, kai Mrap Ropers Tl. 1111 96 Ticket Lou essmaistPac.tet loaf `:- i- ( aOr:Q:: l..t12months 4c?-TC3 ... a ON OW t sumo_ew tt1 Flamingo Park t` M Tennis s is t .p L X.71 41.44 lot &taw IR Avo rag.Pevans,II_ s Vadsm Lou Averaje Response nese&►Oast Leas C •--. tasn,unworn. eao..a . 4r.tu^u'.-»r, r Plait Lass i1 Fairway Park i X Xaa .ue tabby IIIWammo 4.lo..wTL- si%Paestua fision City of Miami Beach 38 REP No. 2023-628-LB by Hotwire Commumcabons Average Response Time 1,Packet Loss Lest 11rnerkks Ca ZZ: %Packet Low(%) tO0 Colony Theater so •us a us —J1-4__AAPNA... MEEZEIMMEZ1 0..latt• 0 %Wpm La, Porance Respenim Average Response Time&Packet Loss LAtt 12 mamba ossoans.row tnisi %oecart Liirs t too 79th Open Space r-v 2.00 Aref ago Respor tor T . 1111 It Picket Lass 4 4r1 taUMuIP4 otiternit %view UM IV 3 t t Parking Garage 1 nal .IIMOMB 41,440., E711=1=21 ISZ It Nth%L Average Response rime&Packet Loss _„,12 months 101, ) kenprstsa r %PION LON IV too Parking Garage 2 -y- 20 Nom AAI4 orsake LOU 0.00, Ave*.ne fieworrse vo Wet tT ISI oss City of Miami Beach RFP No.2023-628-LB 39 Average Response Time&Pocket Loss last t2 months ,,.1 e:pc.wst :rnr - A r'ona LOIS nU 1,0 Parking Garage 3 M1 on 11 *WI 11►1 tb WPM Geri cc Kespc,'s.. M♦PaCk. lass Avrr.lse Respunsa Tim.&Packet los$' Use t1 months s 4.1.12w, waw.Tom ono, hart Win mi Parking Garage 4 INt . � n Av4 $(e RttP0flie Ti %Pocket loss Overate.Resporir t.,nr i Pscstet toss •t2AMp w�tsa too 4 nu Parking Garage 5 • ..t ..� Aver;e•estmene T DO +140011411111 .\v r.1gc ROtpont.^T°mo R Pacbp;I.ocf 11111111111111.11111111111111 toot Ut issdO 40n XIS Parking Garage 6 "'°""'n� �" """`�""`' a1, AM um:.. A.r,Zle Retpl.rt.t T 00 Patios icu f ision City of Miami Beach RFP No.2023-628-LB 40 by Notwire Communications Last 12 months 4 Or! A2.1 Response One ims) %Packet Loss(%) 1(X1 110 110 Parking Garage 7 40 20 �111�i Average Response Ti 0.00. %Packet Loss Average Response Time&Packet Loss ( Last 12 months 4 Ort 2023 r Response Tlme 11ns) %Packet Loss(%) IUD 80 00 Parking Garage 8 40 Average Response T,... 0.00.. %Packet Loss Average Response Time&Packet Loss Last 12 months 40r12023 Response Tlrise(me) %Packet Lose(%) tW . Rp Parking Garage 9eZ� ) BO a 0.00 05/19/2023 4:27:50 AM tXtnne. =' O Average Response Ti... 0.00_1%Packet Lass Average Response Time&Packet Loss ( a _ Lest 12 months 4 OCT 2023 Response Time(nis) 5.Parket lose 1%1 100 Parking Garage 10 A -Ljj A -�^ ` �ury 60 40 20 20 0 2023 ()doom Average Response Ti... %Packet Lost fisiSon City of Miami Beach RFP No.2023-628-LB 41 by Hotwire Communications < •t(\ ?o'. Last 12 months a Oct 2023 Response Time Om) %Paehtt Loss rat Convention Center too eo N Garage-4th floor 40 IR Average Response Tt. 0.00 %Packet Loss Average Response Time&Packet Loss - - - Last 12 months a Oct 2023 %Packet Loss 1%) MB Golf Course 'go 40 40 20 e Average Response T, 0.00 to Packet Loss fiSiOn City of Miami Beach 42 RFP No. 2023-628-LB by Hotwire Communications 3.12 Contingency Plan Each of the counties within Hotwire Communications' regions, has an Office of Emergency Management. During a major emergency, the Office of Emergency Management operates an Emergency Operations Center (EOC), staffed with representatives of police, fire, county government, public utilities, and other vital agencies. The EOC serves as coordinating point for emergency activities within the county. Additionally, the county EOC coordinates emergency requirements with the state EOC and the federal government. If a natural disaster occurs, the protocol for Hotwire Communications is to synchronize with the EOC to make certain that our customers are safe and will keep their connection. If a problem occurs, the proper measures are taken to expedite help to get the customer connected. At Hotwire Communications, our company is prepared to keep the City connected in the event of a tropical storm or hurricane with live support availability to the Network Operations Center 24x7x365. The Network Operations Center is a supervised department, staffed with highly-skilled network and systems engineers whose primary function is to oversee complex, heterogeneous, high-availability network environments and infrastructure. The City can dial (855)-218-9309 to submit a ticket for assistance. Hotwire has fully operational call centers in Atlanta, GA, and Philadelphia, PA, outside of the South Florida area, so that customer calls will seamlessly flow through to those offices should there be any unexpected service loss within our Fort Lauderdale facility. The City's questions and concerns will continue to be answered by a fully trained Hotwire Communications employee. According to our protocols that in the event of a loss of power, our Fision Fiber Optics teams will be working with local utility professionals directed by the EOC to make sure the City's service remains connected once power is restored. If the City has power, but notice a service interruption, our team of engineers will be monitoring customer status, and recovery technicians are on standby to restore the connection as soon as it is safe to do so. Our core network is built by self-healing ring architecture. We have carrier redundant connections and peering points homed from multi homes data center facilities spread out throughout the Miami- Dade/Broward area for high availability. Our voice core is geo redundant with switches located in multiple facilities, utilizing both direct carrier interconnections in or near the City, as well as OTT (Over the Top Connection). Video feeds are also geo redundant with multiple acquisition points. All fully-redundant critical data center facilities have a minimum of N+1 power redundancy(BBU/Generator), as well as HVAC and diverse points of entry for network access. The Hotwire 100%fiber-optic network was built with Florida's unique weather challenges in mind. Fiber optics lines are immune to electricity, and the redundancy process reduces the likelihood of any network related issues. Hotwire Communications operates from a secure Category 5-proof facility, the Hotwire Technology Center, which provides redundancy for the network as well as an infrastructure to support customer service. fision City of Miami Beach RFP No.2023-628-LB by Hotwire Communications 3.13 Project Plan & Timeline Scope of Sourced Work Once the agreement is awarded to Hotwire Communications, the project plan will be to first meet with the City of Miami Beach and the IT Department to ensure full comprehension of deliverables and scheduling are in accord. This will include reviewing the inside plant (ISP) requirements at each location to verify successful deployment of equipment/services and validate conditions are adequate for such. During this meeting, existing conduit pathways into each facility will be reviewed and verified. If fiber diversity/redundancy is desired at any of the sites, the scope and pricing for the added diversity/redundancy will be provided for the City's review and approval. Designs for the building ISP work will then be produced and submitted accordingly to the City via building permit application (if applicable). Design and Survey During this period of time, Hotwire will also conduct outside plant(OSP) surveys to install fiber infrastructure in the City's right-of-ways (ROWs)which will be done on a location-by-location basis. From these surveys, Hotwire will produce engineering drawings that will determine best routes to install the fiber in the ROWs, working with all authorities having jurisdiction (AHJs) including City of Miami Beach, FDOT, DEP, ACOE, etc. Once completed, these drawings will be submitted for approval to the proper AHJ.Any insurance obligations will be provided accordingly naming the policy holder and any additional insured as per AHJ's requirements. Pre-Construction Upon approval of the permits, Hotwire will then submit maintenance of traffic(MOT) details for sideway closings, lane closures, and any traffic-related issues to appropriate AHJ for approval. At the same time, Hotwire will contact Sunshine 811 to contact the appropriate utilities to locate their underground services based on Hotwire's approved excavation plan to determine clear or conflict of utilities.Any conflicts will be addressed, and Hotwire will work with that utility to ensure no damages will occur to their facilities. Also,within this time frame and before any work begins, Hotwire will do pre-construction meetings with each AHJ to confirm the scope of work (SOW) is consistent with the approved permitted drawings. Construction & Implementation of Service Due the nature of the project and size, Hotwire and the City of Miami Beach will determine if phase construction should be applied dividing the SOW into quadrants. If so, planning will be implemented based on agreeable terms with both parties. Once this is finalized, the OSP construction process will commence which will include the actual plant construction, splicing, activation, and full restoration to same or better condition than original. As-built mark ups will be produced that will include the actual infrastructure deployment of the facilities and directional bore logs, and profile drawings with depths as applicable. These documents will be used to close out all permits with the AHJs once they have accepted the field conditions post-installation. The final estimated timeline from receiving the agreement to completion is just under 11 months. fisivn City of Miami Beach RFP No.2023-628-LB 44 3.14 Points of Presence (POPs) The locations and devices that our network is currently setup within the City limits of Miami Beach are shown on the list below. It is organized from southernmost to northernmost locations: Location A Address: 800 South Pointe Dr., Miami Beach, FL 33139 Device(s): Cisco ASR9006 Location B Address: 2341 Collins Ave, Miami Beach, FL 33139 Device(s): Cisco ASR9006 Location C Address: 4441 Collins Ave, Miami Beach, FL 33140 Device(s): Cisco ASR9006 (Two) Location D Address: 3201 Collins Ave, Miami Beach, FL 33140 Device(s): Cisco ASR9006 (Two) Location E Address: 6801 Collins Ave, Miami Beach, FL 33141 Device(s): Cisco ASR9006 f ision City of Miami Beach 45 RFP No.2023-628-LB by Hotwve Communications 3.15 Policies & Procedures for Security of Physical & Virtual Circuits Hotwire Communications has been providing security through fiber optics services for 21 years, since the company's inception in 2002. For every deployment of telecommunications equipment that the company must execute to provide services to communities across the nation, certain measures for security must be taken. On- site equipment like headends, ONTs, servers, and other data transmittal machinery must be secured in order to prevent a significant outage of services via occurrences such as theft or destruction of property. On-site equipment is protected by electronic locks that require individual access cards given only to certain individuals who have passed pre-screening security procedures before authorized access is granted. Headends are also secured with CCTV monitoring, capturing footage 24x7x365 to prevent and deter theft of high-value equipment and to assist police in the event of unauthorized access. The fiber that Hotwire installs in the ground to connect the network is surrounded by a protective binding which prevents unauthorized remote access of the network. The Hotwire Technology Center(HTC)features 24x7x365 on-site staff, CCTV surveillance with digital storage for the perimeter and interior, and key card access. Additional security features of the facility include recorded "in and out" logs, man-traps, and a secure loading dock for customers to bring in equipment. Security of Network Hotwire Communications deploys an all-inclusive security portal that monitors your traffic 24/7 x 365. Our state- of-the-art defense solution analyzes and learns your data traffic's genetic code, enabling us to identify anomalies that may pose a threat to your network security. This early detection allows us to block or scrub malicious data that can potentially overwhelm your servers and exhaust your network resources. By continuously maintaining the flow of legitimate traffic, your robust Fision Fiber Optics Network is protected against intruders and unauthorized activities before they reach and affect your business. An encryption can be added on to network if the City requests it. Hotwire would work with the City IT department to ensure that the encryption fulfills all the security needs of the City of Miami Beach. • Monitoring that gains intelligence of your data traffic patterns and identifies threats • Early detection and warning systems enable proactive blocking of malicious traffic • Resources and service personnel with security experience across multiple industries • Proactive vs reactive approach protects network against intrusion and unsanctioned activity • Experience managing and preventing cyber hacking tactics including TCP Layer 7 and Volumetric attacks asig tisio 1 City of Miami Beach RFP No.2023-628-LB 46 3.16 Manufacturer Name and Model Hotwire proposes utilizing the following certified network equipment for the proposed communication network: 1,774, iIC m. I= NUM Cisco ASR 9000 Series Router or its Cisco ASR920 Router or its equivalent. equivalent. Cisco Nexus switches or its equivalent. Cisco 2960x catalyst switches or its equivalent. 3.17 Packet Prioritization Hotwire Communications will provide layer 2 access to the full bandwidth allocated to each site. For this product, Hotwire Communications has no pre-set tiers or service plans. Hotwire Communications will honor industry standard QoS markings and traffic shaping policies as requested by client. Hotwire Communications' Engineering team will work with the City to design and implement best practice QoS tools and techniques as needed. Due to the speed of the Hotwire network, the need for prioritization is not necessary to move data throughout the network. The use of a fiber-optic network allows for faster speeds which in turn allows for more data to be moved without any congestion in the network. The need to have different levels of prioritization for collections of information and data wouldn't be required because the information would be able to flow smoothly with an abundance of space and speed to do so. fision City of Miami Beach RFP No. 2023-628-LB 3.18 Access Speeds & Network Protocols The current and planned access speeds for the bandwidth deployment to the City of Miami Beach will be a 40-Gigabit data connection. This bandwidth will encompass direct Internet access points at each location requested by the City, interconnected into a single network. All buildings and locations added onto the network will be able to seamlessly transfer data from one point to the next, all across a secure fiber-optic connection. Protocols for all network engineering will be selected based on which will enable the best practices and implementation into the City. The strength of a network derives from its ability to easily communicate with other devices, especially at points where the public will be able to access it. Simultaneously, the network must be secure. As multiple devices easily access the network, they cannot be able to invade, overtake or harvest potentially sensitive information. The solution is an acceptance of all applicable protocols across a system that monitors and prevents harmful cyber activity from occurring. The longevity of this network is based on the usage and maintenance of it. Hotwire Communications will handle the service and maintenance of all components of the network, assuring serviceability throughout the duration of the contract, regardless of what tier of service the City ultimately selects. Upon contract expiration, ownership of the network will be turned over to the City and the long-term viability of the network will be dependent upon the City's efforts to provide and maintain the integrity of the network. fisi�n City of Miami Beach 48 RFP No.2023-628-LB uv Hotwire Communications 3.19 Billing Platform Interface with Munis ERP System Our Amdocs SmartPack billing platform has open API, which allows the owner of a network-accessible service to give universal access to consumers of that service. An open API allows for seamless communication between systems, thus a great amount of flexibility allowing our Information Technology team to work with City personnel to understand the interface requirements with the Munis ERP system and determine the best approach to build synergies. Selected for its responsiveness to an evolving marketplace, the Amdocs SmartPack system: • Supports industry best practices. • Enables new services to be quickly created in response to changing business needs. • Enables awareness of productivity and performance through reporting. Amdocs Smartpack Addressing Service Provider Challenges E2E Customer Support Architected for Flexibility Fast& Customer Relationship Management Processing Predictable f d © Customer Service Managemere �� ` _.le E Customer Profile Management Mu Process ��t Customer Financial Management Simple&I asy-to-Use APIs anagement t `411; Loyalty Program Strategic ESB �� IF Industry-Agnostic Ouote ServerM ti i Enterprise Revenue Realisation A m d O C s it. • Telco edia Subscription Riling CO. pack Smart W �' Uti Usage&Evert-Based Billing • i eO rnmerce Cross-Product Packaging&Bundling ��; / Retail • `PA, , • Financial Services Master Complexity . \ Bite • Multiple Contracts •` J ••;•Os. Business Model Complex Hierarchies �•' ' 't•• Line of Business kg Bulk Operations \ Payment Type Usage Consolidation r ''% Billing Type Multiple Currencies&I anguage Service Type fision City of Miami Beach 49 RFP No.2023-628-LB ]v 4iIwrtP C�'e(TUliTli�i: 3.20 Critical Path Benchmarks Hotwire Communications is currently providing Direct Internet Services to 32 City of Miami Beach sites; as such, there will be NO SERVICE INTERRUPTIONS transitioning to a new service period: 1. CITY HALL 2. NAP OF AMERICAS 3. MUSS PARK 4. 79TH OPEN SPACE 5. FLAMINGO PARK TENNIS 6. SCOTT RAKOW YOUTH CENTER 7. NORTH SHORE YOUTH CENTER 8. UNIDAD SENIOR CENTER 9. SOUTH SHORE COMMUNITY CENTER 10. PARK RANGERS 11. MIAMI BEACH GOLF COURSE 12. NORMANDY GOLF MAINTENANCE 13. FAIRWAY PARK 14. COLONY THEATER 15. POLICE HEADQUARTERS 16. PUBLIC SAFETY DEPT(EOC) 17. OCEAN RESCUE 18. HQ FIRE STATION 19. CARL FISCHER HOUSE 20. PARKING GARAGE -G1 7TH ST 21. PARKING GARAGE -G2 12TH ST 22. PARKING GARAGE-G3 13TH ST 23. PARKING GARAGE-G4 13TH ST 24. PARKING GARAGE- G5 17TH ST 25. PARKING GARAGE - G6 42ND ST 26. PARKING GARAGE -G7 MMPF 27. PARKING GARAGE -G8 5TH /ALTON 28. PARKING GARAGE -G9 PENN 29. PARKING GARAGE - G10 SUNSET- BAY RD 30. PARKING GARAGE -COLLINS GARGE 31. PARKING GARAGE -CONVENTION CENTER NORTH GARAGE 32. FLEET MANAGEMENT Should the City desires to add sites or modify current services, all or some of the following tasks may apply: f inion City of Miami Beach 50 RFP No.2023-628-LB by Hotwire Communications Task Name Duraecn Week Week Week Week Week Week Week Week Week Week Week Week Week Week (Days) I 2 4 5 6 7 8 9 10 II 12 13 14 I Agreement executed I 4-4.. 2 Review deliverables 4 —. . 3 field Survey ISP SOW 5 - ► _ 4 field Survey OSP SOW 10 414.+ 4. 5 Engineering Design Field OSP/ISP 20 004.04.0.0004.0,04.0.0000. 6 Contact AIIJs:COMB,FOOT.DEP etc 5 r» 7 Submit Permits ISP/OSP 5 woo._ 8 Confirm Cols 2 .. 9 Receive Permit approval 60 10 Submit MOTs 10 t Scehdule Pre-const with AHJs 10 $2 Schedule 81 Utilities locates 10 13 DSP/ISP construction 60 14 Fiber splicing 5 15 Network activation 10 16 ISP installation 15 17 Service turn-up 5 _ 18 Testing 5 _ 19 Restoration 15 20 Service Acceptance 5 _ TOTAL 262 Design Phase D Ink Mama Oarafon Week Week Week Week Week Week Week Week Week Week Week Week Week Week (Bays) 15 IF. 17 IB 19 20 21 22 2= 24 25 25 27 28 I Agreement executed I 2 Renew deliverables 4 3 Field Survey ISP SOW 5 4 Field Survey OSP SOW 10 S Engineering Design field OSP/ISP 20 6 Contact AMJs:COMB.FOOT.DEP.etc 5 7 Submit Permits ISP/DSP 5 _ _ 8 Confirm COIs 2 9 Receive Permit 3pprool 60 10 Submit MOTs 10 II Scehdule Pre-const with A11Js 10 12 Schedule 811 Utilities locates IO 13 OSP/1SP construction 60 14 fiber splicing 5 15 Network activation ID 16 ISP installation 15 17 Service tarn-up 5 18 Testing 5 1 19 Restoration 15 20 Service Acceptance S TOTAL 262 Construction Phase fisior tCity of Miami Beach RFP No. 2023-628-LB 51 Uv 1{t1w ' ICI Iasi harm Oirace Week VIC"i IDi ,) ?i 7.2 7.4 ;; Araerne t execute I 3 Fad Sur,1SP 311 RN Std CSP SIIN 10 5 fn]raeerrg Gesgr -wli 113c; P ?-1 1 3 t AHJ s CUiti I UU.ULF,etc. T SALn+t Paiilits EP'JE'P I Cirfun COIs 'e 0 Raaal'ePert.arprcil 60 Ill 5.ftn t If is 10 I S'ffirn IR Pre-m.110* s Ifl 1Z S:tecule Ha Uiities tac e; itl 13 QSIp;SP co{istrucrt 6) i fibkr iima -.4+1 ti 13 N3taark 15 EP installaixi 15 I/ Sirs ce ,114.1141. Drr.p 18 1esh+r3 >__. 19 Reutribr 5 Soto Acceface TO-4L 262 Acts.aucn Phase 175 fision City of Miami Beach 52 RFP No.2023-628-LB try NGfwHc l:'V7fl jrl,:[i;i^,• Tab 4 COST PROPOSAL by Hotwire Communications Cost Proposal APPENDIX B COST PROPOSAL FORM Failure to submit Appendix B, Cost Proposal Form,in its entirety by the deadline established for the receipt of •ro.osals will result in •ro•osal bein. deemed non•res•onsive and bein. re'ected. Bidder affirms that the prices stated on the cost proposal form below represent the entire cost of the items in full accordance with the requirements of this RFP, inclusive of its terms. conditions, specifications and other requirements stated herein, and that no claim will be made on account of any increase in wage scales. material prices, delivery delays,taxes, insurance. cost indexes or any other unless a cost escalation provision is allowed herein and has been exercised by the City Manager in advance.The Cost Proposal Form(Appendix B)shall be completed in its entirety. All corrections on the Cost Proposal Form(Appendix B)shall be initialed. Group 1: Internet Connectivity Total Item Description Quantity U/M Unit Cost (Qua _x_Unn Cost) 100 MegaBits per second 350.00 A3 (include port fee) 1 Each $ 350.00 $ 500 MegaBits per second 700.00 $700.00 A4 (include port fee) 1 Each $ $ 1 Gigabit per second 1,050.00 1'050.00 A5 (include port fee) 1 Each $ _ $ 10 Gigabits per second 5,500.00 5,500.00 A6 (include port fee) 1 Each $ $ ' 40 Gigabits per second 16,500.00 16,500.00 A7 include••rt fee) 1 Each $ $ 'GROUP 1 TOTAL $ 24,100.00 'Basis for allocation of cost points fISIVn City of Miami Beach 2 t,},WI., >11 RFP No. 2023-628-LB