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AT&T Switched Ethernet ServiceDO0cusign Envelope I 6087667O-4032-4282-8101-6EB793O8CE6 h•rLlly:?!£ATTEST ly tatae!E tirnsto,ity Clerk «Ar&r- PROVE AS TO FORM &LANGUAGE &FOR EXECUTIONw+tu-okeleJoCyAo@V,Uato at 155542UA4 PCS ID:20250115-056 AT&T MA Reference No.155542U4 AT&T Contact iD No.SD0MM.JHOXDU AT&T SWITCHED ETHERNET SERVICES"(with NETWORK ON DEMAND) PRICING SCHEDULE PROVIDEDO PURSUANT TO CUSTOM TERMS Customer AT&T-------·-------------+------------------- The appilc able AT&T Service-Providing Aliiatels)City of Miami Beach Street Addr ess.1755 Meridian Ave Cily.Miami Beach Sate/Province.FL Zi Code.33139 Country.US Customer Contact {for Notices)AT&T Contact (or Notices) Kame'Mario Ruh Street Address 13450 W Sunrise Bld City.Sunrise State/Province.FL Zip Code.33323 Country.USA Telephone:954-806-2467 Email:MR 2673@alt.com Sales/ranch Manager.Llzmay Whyte SCVP Name: Lundborg Sales Strata.GEM Sales Region SE With a copy [for Notices]to: AT&T Corp One AT&T Way Bedminster NJ07921-0752 ATTN.Master Agreement Support Team --.Emamal@at\.com AT&T Solution Provider or Representative Informatlon (if applicable)[] Namne:Frank Quintana Title.Chet information O!fcet S«eel Address.1755 Meridian Ave City:Miami Beach State/P rownce:FL Zi Code.33139 Country:USA Telephone.305.673-7000 Emal rankQuntana@riambeachf.gov Enk Name:Company Name:. Agent Steel Address:.City.State. Telephone.Email.Agent Code Zip Code:County.USA Thus Pricing Schedule tor the servce(s)identified be!ow (Service)is pant of the Agreement referenced above. Customer confirms recelp!of the AT&T customer building /site preparation document describing the installation requirements al the Site(s). Thls Pricing Schedule supersedes and replace s Ihe Pricing Schedule (AT&I Contract ID No.SDNOS FYPV)between Customer and AT&T last signed on A l 15,2019 (the "Prior Picing Schedule"),including any amendments thereto The rates in this Pricing Schedule will apply 1o any existing Service Components covered by the Prior Pricing Schedule.commencing as of the Effective Date of this Picing Sched ule or as soon thereafter as the rate changes can be imp lem ented n AT&T's billing system. [For Ar&r internal ose oniy:-------- Customer (by its authorized representative)AT&T(by its au]hozed representative)----,-----:-1:::::---.....---B ./) ..Ql__.,,,,__...lAt i,:.1:!L l-~-__J!L.~~=~-.~~~- Printed o Typed (,Punted r'Vet 0 Name t ''l'!'''Name Kelly Dranigan-avis tune Chy t@'.,Te.convact Assurance Marager -.le 1/1/0+5 }Contract Ordering and Bing Number CNuM). Date db544y UA Required ---LT&T and Customer Coifldential lnformatio;;-·r-..[ASE NoD cuslom)PS 0214241 ROME SRI 1-NVDR7HA Page 10112 AT&T Solution NoRLR1488142.1.2 -+REV CT-OwnerMP610 12 18.24 DOC0Sig Ere\ope ID)60B76670-4032-4282-8101-6EBB79309CE wi T A&T Switched Ethernet Service"(with Network Ono Demand) ring Schedule Provided Pursuant to Custom Terms I SERVICES f9A!&!A&misaM r:use Qty ?acing Schedule No Onnal f fictive De Service ---,-·---·--Service Publlcatlon Location Ar&T Swicie@ Ethernet Serice"h.Mq at cm'cg.orris@@c@id nny ATT Swtched Ethernet Service Tiro-Party htts //service9uwdenew alt co/sq_lasbf4aye«P'age@i\8.3P4 Access (PA) AI&T Switched Ethernet (CAL) Network on Demandaran»sidewro ng ATT Ent:ance Facility Construction AT&T Managed Switched Ethernet on Oemand"" 2.PRICING SCHEDULE TERM,EFFECTIVE DATES Pricing Schedule Term Start Date of Minimum Payment Period,per Service Component Rate Stabilization per Servlce Component 3.MINIMUM PAYMENT PERIOD r Survicc Components l rcrr.entoge of Monthly Recurring Chnrqc Applied /01 Calculatlon of l-Early Termination Charges AI!Serce Components 50%plus any unpaid or waived non-recur@g chatyfe3 3,1 Minimum Paynent Period -Calculation ot Early Termination Charges For serves purchase through Network on L)erand,the Monthwy Hecunng Charge used tar he purposes o!zompug any applicable teninalion iauilily (early lernwat:on zcbarges)under the relevant services pub»calow or the custoner's master age9rent is detuned as bolos (i)the total Monthly ecortun Charges payable lor the ternwaled serice or the three ncotns pro to the date l rmwoatron (or such shorter perd as the terminates service had teen rstalled if ternnaltd less than thee months aher installation),dwvied by (i)Me rumtar of da y8 in such perit Anes (iii)'3)days The Mlwm urr Payment Period lo CIR,oS,CIR ad t'o Pa'ages re coterminous vith th.Minunin Payment Pe1od l 6 ass08ad Custmr Pot net.tun,however,eatiy ermunaion chatges a not necuted as a gut t charges to IR C o ,.IR !oS Packages whke Ihe associated Customer Pon Connection rs sMl serve ito.s sir.egg.en.is ail.gr:sg,le9bf\ersi@'+g!strs.e.atonetiovates!N\99.@weest_ https tlcp:.att com tdf/,.bl atons/ASE_side Wining Serwce Guile Atta«turn!d! ts.!!pr.alt cart»d/sewe.putlc.along!±U_Atac@ml.pd! ht.//servceguiderew att con/sg )snPlyerP'age/AMSE 00 ---Minimum Payment Period par ServiceComponent 35 mont1s I UA 1~eq11irud R M:SRA I V O +AA LR 1A08442_13 ·11\T&T Jfld Customer Conlide11tlal lnlo,n,:,iiou Page 2 6417 ·----•--J/SF _No)_rsto]·3071424 TT Sy'0tw No REVEL-Om_Mr'18p 12 18 24 Oocuign Envelope ID 60B876674032-4282 3101-6r-BB79308CE Pase 5by June 2OJ [oAI&INdmsty ale Ase Orly ?cng Schedule Mo Original Effective Date AT T Swatched Ethernet Service"(with Network On Demand) Pricing Schedule Prov ided Pursuant to Custcm Terms 4 AOS ;MOVES;and UPGRADES 4.1.Adds rJ1de1s to,f.crvice C1m1poncnis Ill ~xce~s ol ~11;11ies hslll()AUJd1111enl ~MusJer~-;;ti"edimips s~1fiedL~low -----_ Service Components l Slte{s)Pcrmnted r Monthly Recurring Non-recurring ChJrges I Additional Permitted tor Adds fordds Rates-Requirements l er Components listed Site(s)listed in ts provded nSector As ptwded n Se.ton 5,Adds must be ialpelle! n Mttuctmnent A tac4rent plus any aditonal spet.tal o later Ihan #}month cor struction charges Ihal after Eftetwe Dale Illy pp 4$3%6d_.a - 4.2 Moves 4.3 Upgrades 43.t.Upgrades to w Higher Speed Customets may upgrade Weir CIR tw a twqhet speed without incuring Termaatcn Charges f such increases do not requne phy9co!changes to T&Ts equipment or connections at Customn er 3tels)I addt+0 customers my upgrade their Class et erwic wthcut curring Term alo harges roded thug upn de does not mnciutde any edur:ton mn the customr'existing CIR 4.3.2.Pricing tor Service Racontiqurtion Increase in CIR or Co' Service CoinJloncnts J Monthly Rec':!!'.'®J_R3le ond No11-recurring_~~cs Committee Itormption Pate (CIR)or Class !Service (COS)specified in As spv:lard Attachnent A Attachmn2n!- f..o1111r1iftec lnlorrnalitm Rule (CIR)l %dio<:ou,,I off of Ille Sc,v,ce F 11t>kcal1Qn 111onlhly1ecu1T1og tale s lhen ,n effP.t:tTc;;u,.,incrnased o Class ol Service ((C03)not CIR/CoS or the EPP tor equal tu the Mininur Pay er t Perod ol he associated Customer Hot pecked a Attachment {Connect«on,or it no such E um exsts tren the next shter EPP ten 'onycresseswhich denot 'ewe physc charges to AT';equmve ntoconner.Ion s at Customer Sias 5.RATES an CHARGES $1 AT&T SWITCHED ETHERNET SERVICE -21-State ATT LEC Footprint 5.1.1.Initial Site and Service Configuration In wit:a sites and cofqw aton ot Serves o ered under thus F+Acing 'chue are denthen on ttcmment This ?ricing 'Schedule A Customer s ital order tor the ervces shown cntar.tunent Pout ,oner.lions and CW/.p.qth components are usted it section5.1? 5.1.2.Monthly Recurring Charges (MRCs) w Monthly Fecwring Charges (MRCs)apply per Customer Pont Cone±ion The al MRC or 3 Auster Pt Cannctin is the rm the stome Port ,rrectn MIR,the Committed inlorration Rate MR(,and ay ass1aed teatre MC(s) 51.21 Customer Port Connection MR, COS Type Basic Basic COS---- PPvcos Port Speed 100 Mbps 1 Gbps 10 Gbps Approved MRC Price $167 00 00 Mbps 11 Gbps 1,401 00 $214.50 IO Gbps $1,401 00 I UA IICqUlll!U ROME Ry INV)/A RLR 188142 1.2 TRI and Customer Confidential tnfor«nation P'au l 1? !/\SL N,,o L•1~1001]PS 02 1,1211 ] TX,1 /ulon No. EV CT.Ow.er-MP6180 12 18.2 oocusn Erveope 1D)6087667 4032-42B82 81016EB87938CE€ !MG tr_gist«ate_!Use uy no.ng Schedule Mo haw F tiewve Date ATST Switched Ethernet Servw."(with Network On Oemand) Pricing Schedule Provided Pursuant to Custom Terms 5.12.2 Hadwdt MR. ---- CIR Spo&vs Non-Citic.al usiness Business Interactive High Cntical Critical tligt Medium----1-----24ups 31/3 $141.71 $1571/$173.87 I-----A Mbps $1791 $14/91 $13 6»$10 !----·-·-----------·-'9 Mbps $154 09 $159419 $17)1 S1'--------------8 ubps $160/30.37 $76 1962--------------10 M1 $166 46 166.46 $1€313 $2061..------20 MAL:S»2GA $1/2+A 319 67 0/42 'so ---------------- $1/682 $178 82 $1961'$214.2 I -------IO M/bps $115 00 $15 00 $202 60 $.2210-------150 Mbps $22 00 $2700 $244.60 $265 18------ 20 Mup:$26%.00 $265.00 $266 60 $09 2d----·~------400 /bps $.307 50 $,107%0 $33125 $3£,14--------500 Mbps $30 00 5350 0 $379.85 $40/99---- 600 Mp $3/0.00 $3y 00 $395 85 $2 04----- I0IO Mbps $3/9.00 $3/5.0 502.10 $430%----------- 2000 Mus $£0 87 36,16 $5/801 $892°----2500 Mbps $/58.80 378490 804 01 $8231--------4000 Mt0p $931 04 5936.94 59920 $10/1g----9000 Mb 5111955 $1165.3/$1197 44 1729 61--------- i'900hp.$1/59.29 31838 /)51894 43 $199 0/.-·----9500 M/.$237 10 $24000 $2565.33 $263--------------10000 Mbps $2467 03 $25231 $265 40 $211 20 5.1.2.X Feature RC Faure Enhanced Multicast Ro~I Tlm,,-1 3usiness Critical Data MultiMedia Mutt«Media Data Standard 'ligb 510 39 $91 09 $9421 $13350 $144 49 147 5107 3 $11050 $14£6 %,3157 8 /4/1 31351 $142 97 $17414 $10/44 $/11 $:866t $18/0 216 47 521 81------- 521902 5210.80 522100 $289 CC $09 40 $226'5278 32 $2891 S383 43 $379.13 3223 3 $323 40 $330 .2 $40425 $435.10 $.240 48 $30 53 $400.55 $461 32 $6£70 l -~--·- 526 79 $5%0.'9 $51 29 $637 95 $652 53 5333 09 $404 9%636 20 $793 52 $5s (0 $82 29 $939.91 $99.0 85758 $970.82 5431 49 s70 $742.3 $890.61 $96 0.3....--------451.4 -\$39 63 49 r3 $1002 49 $1073 14 56)43 5918 26 $965 11 $1'1503 3119561-I31.1 1 '$508:56,16 55927 $613 101:~:·,:~ij 758.%0 3/4.3.€8211 $4 12 3+%134 $06.94 1017 19 31074 63--------- . ;,:,on,1 $1+195 $1165 3 $'22951 $130782. 320/1 2 $175)29 $13 18 $19/0/32077 2 I $2822 70 $375 10 $2487u $2643 66 32322 70 523.13 9 $467 0.3 $2583/$2741 20 5793)98 M1RC 5o@@ 5.1.3.Non-Recurring Charges (NRCs) 4andaud Ncn Racuutg Aarqes (NRC;)tr installation ot new Cutourn 'ot towns per the apptab/e erw.e fun.aton,wilt awed 5.14.Additional Charges Chat«qs tor additional rce puts may apply ur ervn utyi;al hqes to special construction,it wed!nsy av pp I I lf1 P.1:q1,11-~I F«ME SRI 1NVR/HA i!1 148142 12 MT8,T and Customer ConfidentialInformation Pae a'12 (it.Nco custonjPs Ci24 ] I8(Soion No.I +t-Vt.I «mer ttr61&D '2 18 24 Oocusign Envelope ID 60B7667O-4032-4212-B3101-6EBB7930BCE6 WK#!TB8D If Switched Ethernet Service"(with Networ On )emand) Pricing Schedule Provided Pursuant to Casto/Terms Eg A!&I Aase !Usegar Pricing Schedule Mo [ l}IICjlll,11 rn,,r.livc On\f,I 5.2 ART SWITCHED ETHERNET SERVICE THIRD PART ACCESS {3PA)Outside Z1-Stat AI&T ALEC +aotprint 5,2.1,Monthly Recurring Charges (MI RCs) Kl Monthly Reurtonq harqe,('KR}uy pa as!ores +out Canecln.+e to4a MRC ior a Custer Pont Ceneto is he suns gt the Third-Party ccess connection.,local mileage MR.e band»th M.,and any ass00rated feature MR(s)Availability Puce Group and Ness Mileage irup assialed wth:Id Esty tess aw subjutt bo change,based cn Be vaiablity and pcg of acres zonet,tins hem tire turd-party ptovders Te Pace Grwup and Access Me aqe Group applrrabte toth Gustoat lcation ate determined at the time f Customer de 4.2.11.Third-Pary Loci Switched Access Connection MRC ------------------ Port Pot Type Group1 Group ?Group }Group 4 Group '5 Group t Grow 'Group 8 Group 9 Group 10 Group 11 Group 1? ipehs --------------- 2 s 5withed $9.8 523129 $a6 3 $26 76 $333 70 $46t 60 55630 C00 $620 '458 60 $530 00 M477»330.30--·---·---f------------ 4 Mp%5wtbed 595 8 3244 2 3!5+1 20 89 52 $3/0 543.0 $5.10 00 $520 /5 $4€8.6c $620.0 $4/5.7)$10.340-·------------------------------·--·•·----,~--- $Mp w itched $99 85 3213 79 $523.40 $11020 $303 70 $48 60 $6.30 00 $520 76 $4€8 60 550 0 $475 73 $1340 110 -------·-----------·-----------+Mt.ps iwitched 5485 33166 2)565615 $32149 $397 a0 $50055 $309.0 $525 9s $5c0.56 s80.0 £6to€30 40-·-----,___-----------l --I0 Eps wi@rte«d $95.85 3745 29 $656 75 8331 35 $307 30 $500 46 5800 00 $52.95 350 55 <K9 6106)$346 .29---·------·------ 70 /up .Switcbt $09.40 $402 29 $656 15 42%.97 $487 30 $643 25 $900 .00 $677 6%$4.3.28 $90.9 $312.9 $571-----------.·------- $0 Mp.Switched $00.40 $5605 96 $90 80 $$32 08 $6403 50 $%05 '4 5965 00 $776 0:3%0 1 3$965 67 $1014 30 $678 0----·----·-t0 Mtps Switched $10295 $7446¢$1 062 75 $672 10 $752 65 1,015 30 51 150.20 $1.093 0 $1,015.30 $1100 $1.2765 $047--·-·--------·---180 Wps 'wetter $106 50 $o 00 $144130 $794.30 $1124 00 $2 16982 52.159.82 $1243 1 $2,153 32 $2,159 82 $168'+80 $121 6-------------------·--- 250 Mp Swchord $106 50 $:,921.52 $1.50 5 \$1 193.56 11/4 00 $215982 $2 159R82 $143185 $2,150 87 $2.19 82 $1,689.0 $1,2165--------~----100 Mhp;Switched $106 50 $1124 00 $1881 50 $1 4291 1240 52 159 8%$2 16982 $16/65/$2159 82 $2 141.%2 $2 027 0 $14¥7 4--------·-·-----·------·--0---- 500 Ms Swirched 110 05 $1,166.06 $2165.50 [$1 676 9e 1 166 6 $2,533 28 32.513.28 $1.321 26 $%,533 8 5,533.2 $2.027 0 $14/4%----------·-----a ------0n bps Swtted $11160 $1,20.00 $2,3107 50 /51.964 02 $1,300 00 52.815.t,£2819 )$2 025.06 $2,815.8 5$2819.8%6 S2.20.3'$//2!--r-----------1009 Mbps 5itcbad $11360 $1,31100 [$2.520 50 $1,98!16 $1,3110 $2'999 9 s2 993 /5 $2 706.0 $2,999 15 52.999.1 2 296 89 $1t12--->---·>------------- 9 ups ·50 Dedicated $31500 $8s 00 S6ij',On f1 ;'C01~)Sl.~~00 $7 050 08¢$2499 0 IA MIA /A tIA N Mvps-------a --r--··---->--------·----- 0 /ups feoatd 1420.00 $1320 00 ~1.J?,J W S l ,5<',0 1X~!~1'.1 00 $A1,00 00 $5 66000 N/I ii NI#W4 1o@ Mu»---t--··--·--·------ ·100 MMps 'edicanted $4.20 1%1 $1320 00 $1,1204,0 /$I,500 040 4$.3,00 00 $4,C0 0!$5.5950 00 'MA tt ll w/A -230 M±ps ,_---·-----·20 Mps E eh«carted $480 $1 +0)s ~uoo ®_ 1 5~11,0 c~$3,2¥00 $4 +0 01 $/000 60 'MI\'VA /4 900M1p4----------- 600 40 4%TedcAtel ,30 00 $.1..98.U0 3 090 00 /54 200.u0 5 .6!0 .00 $.200 0 $7 800 c)+t»M '/#IM 600 Mt.pa---~-~-·---·>---- 1000 M/ms D.edited $126.70 $'34.3.0 0 349 %0 [9500.0.$;40 0 9.2000 st0,2so Mi NA 'IA //tu----·----------· 10000 edicatnt 31719 $640 13 3.20 133/0)00 $9 410 00 [$11,00 00 [$12.05 0 NI,NIA /tu t/ Hp----------- I ll/1 ~eqt11;nd --·- MAE;SJ '-44VR7+ FAR 14F1471/ --ATRf and Custorr Confidential inlrmation +Aue #1,' {KE NnD rtmp 1 07 124 #(81 $Slaton No RE VCI'Amr MP6It;17 12 Docusg Frve:ope I 60766/D 4032 4282101-6EB37938CE WK I PoA[I A'unnase \Use Mis. Pricing Schedule No. rigita!Elective ate NTT Switched Ethernet Service"(with Network On Demmd) Pricing Schedule Provided Pursuant to Custom Terms - Pont /Pon Type Group 13 Group 14 Group 15 Group 16 Group I?Group 'Group 19 Group Z0 Gro 21 Group 2Group 23 Group 24 Speeds -------------·-<>----.- 2 ups Switched $64794 $31131 $53524 $4Mt')$3211'$40300 $4267 3232.00 $4357 $232€0 $25267 320183. 4 Mbps Switch0d $4255 $3/331 $5124 $487 1 $324 12 $43/.35 26.67 745600 $2733 324500 $2521 $236.99 5 Mwtps Sitched $642456 540466 $324 $48712 3327 77 ·---·--1----------- $46.67 532040 $1727 $3013 5252¢$3233 U Mbps /Switched $//0.3 $4.3 6i $6/448 S8.6 346.41 54864 5426.87 534543 $443/5 $33480 $3/133 3323.32 t0 Mbps /Switched $7/0.3 $48533 96/448 $68 7 $44 16 $5€0.55 $426.67 3450.67 5668.00 $430€1;371.33 $34248 ---------,_. z0 Mops Swtcned )9 1 $628.67 727 67 [1,00 19 $72952 $4)2 $49333 $550.00 $84134 $6O931 4$3.33 !1.61 -------...,_----r----r-----r-·----+----+---->----· 50 Mbps Switched [31.08'4 40 $9267 $8238 [:.875£61 \$I,382.28 $8.5.I4 $60,00 $738.6'[$185 15 $58533 $549/7 $540.39 "9 ms[wt [s.so]r coo [st c«s}zs%vs[s0nu l.@is[wn /sss lassos/5vs4[wsv Jrs 150 Moss[switched [s1,s6 25[31.17467 [155239 ($3.24509 [2,498.76[1,19990 /$1,120.00 ($1,054.57 [1624.51 $9O133 1267 [1.22 15 I---------- 250 Abs Swch@ [51,386 25 [31 27133 /515667 39 /54./66 14 153,901 81 [$I,6G7 08 /$1,120O0 [$I,252 00 (1,9099 33/$1036.00 [$I 00211 {31.,42 57 --------------------- 4o0 Mbps Switched [1,945 40 {$1 429.3 /$1,56562 .39 /34./65 14 [33,90I 8I [$2 1592 /31,121 00 [$1,4462 66 [$2 332.00 {$1,180 00 [51 24667 {$1,679 12 S0 Mus Switched [51,245 40/[$1 450 00 \1,/23 82 [5.250 10 (34,3/2 /'6 [$2,533 28 /51,I20 00{[$1,01.06 [$2,944.58 /$1.25533/$1,2416.57 {1,41.3 1 o Mos [switches [2.204 s5 [1.482.00 /1 a3s 4 ls7.+il4 Gr[4rs ls4a.c ks.rs[s2.4s.se ls137 3)/51 400.O0 [1,96324 ialsiRaa [s2sss osls1s«a s7 [toss7 ]sz13 /6.18 67 [2.99 7 /140.:[1.so.s.[s2 79«.co/s1.ss4 oo [s1.4oo.o [2.9s1 Mbps•A N/A t#2Mbps .Dedicated NA $9 Mbps Ni#N!A e- +A NA MIA MIA I »50 Mbps /0dated NA -10 MNp »100 (edit aod Mbps- 250 Ms i »250 /Dedicated Mt0ps 500Mps MIA / NIA N4 NA NA -----~- Ni HA NA »500 Dedicate! Mbps 600 Mbps t0)0 [edicated Mbps MW N' NI/ - 'NA,NI IA MIA Nik NA Ny MA WA 1000u pDcdlcatred Mhps -- N NIA -•'UA--~I-N/-,-~-1---W-/\-➔--NIAi-Nl;;- I1's''--A Mi \ +/ Nu#+," 'IA Ni NM 1 1/A R<!(jlllf :;d ROM SK#1A/R ' LR 1488142 1.2 T&I and Custom Confidertl!information +get ?-(AS[N(ill «1sln111\P~021~..2,i ·1 AT,T Spool No RUV CT Ox»er MP51D 12 18.24 ocusqo Enve/op0 1)60B7667O.4032-4282-101 6£BB7938CE6 I wi<11 •100 Heae y ty Jue 9 2025 taM&!tmvvstatwve.se Ony I fhng Schedule Nn rain;a!Ftlective Date AT&I Switched Ethernet Servce"{with Network On Oemanty Pricing Schedule Provided Pursuant to Custom ferns Port Speeds 2 Mbps 4 Mbps $Mbps 8 Mbps Port lye Switched Switched Switched Switched 40 Mbps Switched--------- 20 Mbps Switched 50 Mbps Switched 100 tAbps Swtched 150 Mbps 250 #bps 400 Mbps S00 Mbps 600 Mbps 1000 ML9s 2 Mbps ·50 Mtbps ~roup 25 l!Gro_'.lp lb ·1~Groufl 27 $140 00 $11.6i $72747-------•••--·· 02000 ]ssoo ]S?" $:240 00 3260.00 I $72i $.300.00 v380 0 $506.67 $7/1.33 Switched Switched Switched Switched Switched Switched Dedicated $313 33 $931 33 $1,100 00 $1,100 00 $1266 6/ $1.265 67 NIA s'££.6/ $366.67 $466.5i $666.6 $833 33 38 8 6 67 $1,026 7 $1026 &/ $1.066.6 $1,200.00 $1,453 13 NI ST2/17 Group 28 $732 00 5290.3.3 $313 00 $35/34 S727n1 $40667 $73444 $54381 $75223 [5664 38--__,_ $7997 $744i $4.1.65 $1123.7 $1 123.77 $1,2594 8 $1.319.56 $1,547 44 !IA $921.33 $1.21100 $1211.00 $1,211.00 $1,311.00 Group 29 $40300 431 36 $440 0) $450.00 $1'3486 5550 00 $1,390 09 5707.08 $1.699.89 899.73 21664.20 $982.06 $1,200 00 $1369 24 $1403 09 $1.800 00 $1.31100 N/i $1.999 00 N A Group 30 $/53.0/ $833.54 $89?8! $1008 8.3 52.500.00 $3.384 1' $3,609.00 $4,030.6 $5,5000 00 $5,636 21 N0 »50 Mbps -100 Drdicted Mbps N/A N/NIA /IA >100 Mbps-250)Dedicated Mops 250 tbs ·500/Dedicated Mbps 500 Mbps -600]Dedicated Mbps 1000 Mbps Dedicated 10000 Mbps Dedicated NIA iii N/ / N// MI N/A Nii Nii NI N/AA NIA /A NIA NI NUN N/A / Wl» 4/ A 'luA I \IA ll!>q111rr,I R.MME SR \-NVM7IA +LR 148314..12 IT and Customer Confidential formation +'age 7 o!17 s io0 caste.nj$24 AT ST 'ou•u IK '"No I REV CT-Ower M61)12 1 24 Docusi9n Envelope I 6087667D0 4032.42B2-B101 6EBB79308CE6 K l IHO IIL F 18]Adm.+state tse hly cg :hedue No pna!Eitectve fa:° -I AT&l Switched Ethernet Service"(with Netw ork On Dem and) Prucunq Schedule P wviied Pursuant to Customn Term s 5.2.4.2.Third-Party Local Switched Access Mileqe 1RC Port Connectio~\i::~h rc1in •Thirtl-Pa,ty Local Swi~:;~:r~ct"'sei Mileage MR_ClPrice Group~ Fred Per Mile Fixed 2Mbps too tuops L so $ii0.o so WpcaDhtz of m e .ag e wt!oe detected t unny address quall6,alin Mileage BI Per Mile S110.8% 5.213 Third.Party Local De«ha ted Access M ileage MRC Port Mileage 36 Montl Mtiine C onnection' Speed Fixed Pe Mile Fixed .- 2 Mbps-50 $189.8::6 i5 $0 M bps >50 M p s -32779 7 $902 $0 100 M bps >100 M bps 5277 9/51129 0 -250 Mbps 5250 M bps $518 66 $16 97 :0 -500 M bps----- ·500 M bp s $822 6I $24.85 s0 600 M bps 1000 Mbps 73611 338 $202.15 10000 i'$So Mttps ---·---------- Term -Third Party Local Uedicate!Access Mileage MRC Price Groups-----r-----iageBMileageCMileageDMileageE Mileage F Mtteage s---Pe"per M ile Fixed per M ile Fixed per tlile Fixed Per Mile Fixed Per Mile -f-- ±0 $315 95 $29 11 $315.9 $2911 $0 $611 $0 50 50 I $0 --------·--.-__J_ $9 5397 $3621 3397 6 $.36.21 S0 $66 14 I 50 $0 s0 ---...-·-----·--- $0 $3976 $$1 12 $397 $51 12 $0 69 $0 50 $0 50 ..----..---·- $0 $7777 $04 43 $72 15 44 4.3 S y $9%.46 $0 53 0 30 .----..----.. $0 $11210 $203 06 31021.8 $203 06 so $13$3i $0 50 0 s0 ·----..-'·- $102 95 [$2403.35 $348 51 $2403.25 $.343.61 $0 s~~s ,19 l $0 0 50 s0--- $)so 0 $0 $0 s0 $0 ~tJ s)SI•} -..-. 'I l)f,Hcc~urerl1MRI NV+n RR 14HR 14?t MAI"and Cnstoe»Confidential ltoraton Page !7 NF-Not)custom]-0?1 2A ]r,1 oiutnm ttu REV C1 her MP6180 12 1824{ Doc usgn Ervolope ID 6B87667O 4032 4282 8 101-688793O8CE6 WKi 1D AIT Switched Ether net Service (with Network On Demand) ricing Schedule Provided Pursuant to Customn Terms 5.214.Third.Party Bandwidth MRC r AI&I drunustrave Use Ori ring Schedule No hng«al Effective Dale ---.---·~--·------ CIR Speed Non.Critical High Business Critical Business Critic.l Interactive Re alT ine Medium High---- 2 Mbps $74.69 577.00 580 84 $84 69 $8£54-------------c----·- 4 Mbps $7760 380.00 $84.00 $88.00 $92.c0------5 Mbps $80 03 $82.50 $06.63 590.75 $9.68-----------8 Mbps $82 45 $85.0)$8 9.25 50.3.50 $9/.15--~-------l ---·--------- 10 Mbps s8720 $90.00 $94.50 $99.00 $10350---.-··----------20 Mbps $97 0 $100 00 31050 $110.00 $115.00--~-------·------ 50 Mbps $15 20 $160 00 $168.c0 $176.00 $184.00----------------- 100 Mbps 232.80 $240.00 $252.00 264.00 $273 00 -~------- 150 Mbps $291.00 $300 00 $315 0 $.3.30.00 $315.00_,__-------- 250 Mbps $339.50 $350 00 $387 50 5386.00 $402.50-·--------------··--. 400 Mbps $436.50 $459 0)$472.50 $495.00 $511.50--------- 500 Mbps $485 00 $600 00 $525 0 $550.00 3575 00-->----·--------- 00 Mbps $582.00 $00.0.0 $5.30 c0 5560 08 $693.00-1000 Mbps $727 580 $750.00 $787 50 $825.00 $62.50 2000 Mbps $1,358.00 $1,400 00 $1,470 00 $1,540 00 $1,610.00---·----c- 2500 Mbps $1,649.00 $1,7c0 00 $1,785.00 $1.8/0 00 $1,955.00 -·------------------4000 Mbps $2.425.00 $2.5900 00 $2,6200 $2.750 00 $2,875.00--------------- 5000 Mbps 32,910.00 $3,000 09 $3,150.00 $3,300.00 $3,450 .00---------·-- 7500 #bps $3.201 00 $.3,300.00 $3,4656 00 53.630.00 $3,795.00---·----------- 9500 Mbps $.1,298.00 $3,400 00 53.70 02 $3,740 00 $3 910.00 1-------------·- 10000 Mbps $3,395 00 $3.54.0 00 $3,675.00 $3.0950 00 $4.025 00--------- 5.2.2.Additional Charges Charges tor associated features cr addltona Sgrvkce op'in way apply per '3erwc.e Pub!catan I l/A Raqwrcd ROME SRN 1.NVR'HA RL.R 188142 12 I A-[&T lnd Customer Co11fuirnll,1I lnfo1matt011 '-ago9 of 1? (A:,f_"-loD c115t01oj!'S0?1•1?,1 I T81 olulion Mo. Rt V CT-owner MP618 12 1824 Oocus+gn f:v6ope ID 60B7667/-40'32.4282-B101-6E387938CE6 wk TH l £@·AI1 Atuuuustrave Use tiy V'ring Schedule Nc (era!Etter.live [ale II Switched Ethernet Service{with Network O Demand) Pricing Schedule Provided Pursuant to Custom Ierm; $.3.TO MANAGED)SWIT CHF F THERNET ON DEMAN 53.1 wtonttly Recurving Charges ------------Al IIT M,rnal~d Sw1t~l~d Ethernet on OcEJund PLUir~_!<C_-:_3~111_o_t!t!_•__ Manage4 Router'Committed ttonnationBate (CIR)MR up to 10 'tp»$163.00 I0'Mbps $163.00oiuo.iis@ is ii.o 25010pto 490Mbps _$362.00 i S0Mys.to_1 vs $315.00 I _up lo 1000 M_l'Ps !1159.00 2000 is 0 $009 v s 39.0 --I S )Mbps to 'I00Mbs_$898 .00 'Managed fouler pc.e!ac ing t 4SF-0)pant capacity i SPECIAL TERMS,CONDITIONS or OTHER REQUIREMENTS 6.1 Special Conditions tot 10 Gbps Custome Port Connections Wth +esp%d to 10 Gbps Ports,Customer may use 'he Business Center +'otat to o such Ports,to rtu:s!and schedut:chatqes o t+CIR (subj4 to the port oolquw ahons shown Atnachunent A,ale Z}or C0 0l such Pots,ct to stablish or chungo FVC:a:s01ale wall such Port,Rel Tune Class of ernte is not available ior FVCs exceedmnq II MI EVCs eeedin;10 Mbps a sutjerto newoik aunlat#ly I0)Mpp 'As I tJ11 Re411,rr.o Mt+SR IVOR ++ R1R 14!812 12 AT?T and E,ustowon Confidentut Intonation 'a.qe 19 ,' '.ASE \lQI)l'USIC •r'II >::()'.'!4i~l 13,34t Mo RIV CT.Ore«MF'61)12 1324 Docusgn Fnve!ope ID 67 667)-4032-4282.B8101-6£BB793DCEE /K a H Fg MT&i gnus!ave use.nits cntq Schedule No Ouqtat Effertve Date AT&T Switched Ethernet Service (with Network On Derad] Pricing Schedule Provided Pursuant to Custon Ieruns ATTACHMENT A RAT(G a d CHARGE.S;INITIAL SERMVCL COMPONENTS,SI and SERVICE CONFIGURATION City t MAianu Beach A-1 Rates and Charges,Initial Order Quantities Service Comeoncnls ---~~-Quont_1__ty Exlstinll_ _Customer Port corecton_'_'ilys_asc/OM!i--"" 1CO Mbps CIR Business Critical Mediur»Sasic:Only !OEM1 4 6)Mbps EI·Busmess C u.a!Mledu •'asrc only'otM5Hi_4 I IO Mbps CIR?-Easiness Cntcaw Me dium a sic Gly /OEM1H 7 50 M p:CIR susmess {ucai Medus 3as Only/0M s 2505ps CiR Sus»ess Ctic.al Mer Sascdiyr9Mi_T 1 MR.per Unit $16/00 $375.00 $370.00sis.io $350.002so0 .2 Initial Sites and Service Confiquratinn Jurisdiction:By setertuy A &,1 Stctu Ethernet Service pwwwded as testate access service,Cu;tmer acknowledges anu erles that thws +terstale t attic (wchwh y intern9!and wteratonsi tralfc)cans.lutes more than ten percent (10%)0 the toto ratt.en an y Sa rw;e Internet and Internalicna raff:are alway s onsteed me:stale.The nature ot the traffic,not merely 'he phys.al endpont:ol the t,city etrres whelbr the Put +s Interstate w:'n asta!e Table M.Com plete a line for each Custm er Port Connerton por t I 1 2 Stuet Address 501 /200 S! city 22 ivei7sor0y Are N'20)Mo rt«a w e it Wiest@or Ave /U Convent Ben te:D« 7 ,140MacarthurCsw ,1yd 9 962wonnn@yD 10 530M 9 St 11 4300Chase Ne 1iarv ca" 12 1G6oi r@an Awe Maui tlea0 13 10t it@rson iwe'aiis# 1 1691 ii@»gaiNe 15 3401 Barn!D 16 703y 1rwle Mia Peachiiti@ Miami Deasc! Mu t7 !yt+uses 701.3 Le sp4ant e 18 430)to d I9 27U)Sheridan Ave 20 20.)Pne fe e Dr2isoicoins I 1//•11,1,1•~11 ti R 0M E SR£1 V O'+I 1 R 1A43842 12 +4am Beach Mam each Ma Peah_ Mar Beih Miamn Hach Mm beach--- Mias Beach liar Beat Ma,'each Mani eacn State I Stall'.Stoic I Junsdict,011 AL MN MO.WA WV-WY fl Feoli!,[okecj [ioasioe Fl H Se lP.r,J (SP lectl lnlras10I,: is@uni [[seieey i«mareste FL__,[Sole4l 1 1e!id)_,maate rt [5elect}[Sett]intrastate---1 Ft [Select! Ftt FL Ft FL Fl FLr EL, rt + Ftr FLr I0tel) [Select] ---·-Seel[Select] [elect] (Sled]_1eel [let]_1Selena! [Select!] [Select] ['er.t] I [:e:et]['Ste.t] l - 1 1 [2elec\j 1Sctcctj el._IS9e] I [Sel~:tj k:.eJ.rlf.tj 1S eil •["-cl tat.ate Intrastate ,'Ntuu_?1 St e L.EC Foot print iii@ asla.w ine 2isii@ iL[cop!, ttni 21 State tLEC Footprint Intrastate W thin ?1 3tale IL.EC Footprint _Intrastae At !1 Sate I.C Fcopyt , tu 21 31ale IL£C fcotpra nt Muhu 21 Stolte I FC Footprint wi i 3 1 Sise IL EC Fog 0pint/ Nithis 21 State L EC Footpvun! Intrastate lrtrastale htrastate al#h! Int«astale lira.g tas!ale j intrastate \ .-:-Gm,grnphir.l.~~io,,-I h 21 State IL EC Footpv nt ] 1 --- AI ind Customer Confidenti Intormation l r o o t ] W,1)111 1 it St;ite l!.FC Fmtpnnt I w th 21 State IL.EC Fcopit @ ?1 Sae L±CF5oopt! Wt ?1 State lt.E,f sot pi Wtnn )ala IL EC Fr»print W th ?1 at e ILE;Foot print /the 21 Stale EC Fotpunt I ,wtnmun 21 1ate L£.CFvoipint Wmu '21 3tae t Ft'Fo!punt[winii sos teg Roi»ii. wthu ?1 Ste I.EC Footprint IE.No)customn]PS 021434 TI Hut«n No REV IN 0er.MP6180 I2.18.24 Jocustg Ervelope 1DO 60B7667D-4032-4282-8101-6EBB87932BCE6 MK T8 I&I Switched Ethernet Service (with Network On emand) Pieing Schedule Provided Pursuant to Custom Terms Fgg M!&I NMnustyale use 'Joh I +'ricing Sc«ed ue No 'wjial ±:ttectwo Date Pit to 4 22 2I 24 25 26 Street Address I01 W424 Sioinns 6880 1die Creek Or2so1 ion a 1 Washuqton Ave City om eart. Min 3eah Mam e ach M.an Seal Mam teat.t State AL -MN PL Ft r FL rt State MO.WA [lee!! [Sele!] [elect ] [Solectl Stale WV.WY [Select) ['Sele.l[ {Sele!l (Select] [Sele«cl iursdi.fin t@ska! Intras!ate Inv astale Intrastate nttastale ]Geographic Location I '11 Wi!li n 71 Stal~llFC FL~•1nl I 'MI/21Sae lLFC Foot:t [ Wtun ?1 State IE +oo!print Wttin 2!State IL.EC Fcotpnn!'w ?t stie FC Footpnw Table 2.Service Components and Features assciate with Customer Pont Connections identified above within the 2I-State IL.EC Footprint Thus Pcnq htule shall osttute Customer's oder tot Serve at the ocoons rste!below Port Customer Port CIR Speed CIR Speed tor Ports Class of Service Add'+MAC Enhanced ID Connection Speed 10 Gbps %Above Addresses Multicast 1 Gbps Basic 5!Mtps NA Bus.Citic3 Mad No NOI21GbpsJosie;Vs NI/Bus.Citica Med Ne I N 3 Gp»#as-1XU Nbps MA @is.cii«a wed kn ·1 Noi1-_1 Gbps 3as.SCPE MIA us.Critical Med No KotitiAiscoiaWes --l1GbpsBlas.IGC!rps No J No I+'Gbps 8as.IO0 Mbps NA Bus Cca Med No Noit'!ps asic OU Mys NA Bus.Cntica Med ii io INII\----------1 Gbps 8as.10 M'bps us.Critics Med No No -1'Gens9asic.10C Mbps NIA Bus Crea iies No No----Bus.Chica ieu-1 'Gbps 3as.t000 Mbps N/A -N I No I$1 'Gyps 3ai.ICMys NIA Rios.Ciii iie@ No NoivBusCricaiwGe--l12'Gp3 9a 10!ps No NO-«13 'Gbps Dasi.10U Mbps N/A Bus.Critic.a Med No No 14 'Gbs 3asi.10C Mbps NA •Cntica Men No No I 15 'GsJase 100 Mops NVA fas.Git«ca Med'No Ne -1 NIA u.Ciii»iwis -i 416'Gbs 9aswc 100 Mbps No II7'Srs las t-100 Mbps N/A us Cntica M t No H,I NIA -s.cnic»ii i1R'Gbp s@sic I00 Mbvps No N 19 'Gbps ask.500Mops N A us.Cnua Mes!No NO I 'Gos asie I20000MopsN/A Hus_Cnti.a Me!No No I21I'Gbps Dasi.100 Mys NIA Bus.Critical -Met No Mo 27 +_1Cm»0est IOC Np:NIA Bus.Critic tIe!to No 23 I 1Gbps Issi.10}Ms -Nii\Bus.Cntc Me!No No31IGbpsBas250\bps NIA Bus Cit«ca 'es No No 25 'Gbps 8asr.100 Mbps NIA [ios Ciotuc+'Med no to 2 1 6bys (a.100bps NIA ]Hus (Cutica Met N«;N [able 3,Service Components and Features associated with Customer Port Coneclions identified above outside the 21 Stale I EC Footprint Thu wag 'Schedule st 0nsttute C;storer,oder for et wire at the zationys listed welow Port Access Type Cus1omcr Port I Access t Access Access 10 II t:on11oction I Pi ,r.e Group Mllcago1 Group M1lc;,g~ Speed i__eiey Set@,!Ee ft of Docent CIR Speed 'tuN +earedlf,l)Ml :;H,~NVI 1!Ull1' RI R IM8B147 1'---- fl.T/l.T a11d r.11stomcr C{111f1denliJI l11to1m:sllon l ''3ye tot 1 Sf Nof st0}P3 2124I 181 3««to [ rV'I wr MF+180 12 1824 DO6Sign Ervetoe I 6B/667O-A1032-4282-81016EBB793)5C€6 MASTERAGREEMENT ATTACHMENT 'N' Jp6186 102924 Page 18 0f 19 Docus»go Envelope 1 627667D-4032.4282-8101-6EB7938CE6 20250115-2051gs=at«t PCS ID 20250115-028 Custome r CITY OF MIAM I BEACH Street Address 1755 MERIDIAN AVE City IAAMI 8EA CH State/Province EFL Zip Cote 33139 Couty US Custom er Con tact (lor notce s) Name FRA NK QUINTANA Title HI Support Division Dre:to! Street Address 1755 MERIDIAN AVE Cty MIAMI BEA CH State/P rovince FL Zi Code 33130 Country US Telephone 3056737000 Emal Frank(Quintana@mi amn«teachl gov wm a copy to Cty Marager 1700 Con vention Center Drive Mari Beach ,Florida 33139 305-673-7010 160212U A&T MA Reference No Attachment A MASTER AGREEMENT AT7 AT&T Enterpnises.LC APPROVED AS IO FORM &LANGUAGE &FOR EXECUTON %ck@to-_'leer 4q City torney [44 Uate AT&T Con tact (tor notices) Street Address 13450 W SUNRISE LVO City SUNRISE S!ale/Province Ft Zip Code 33323 Country US Wth a coy to AT&T 208 S Aka rd Street Dallas,1Xx 75202 ATTN Master Agreement Support Team Ema!mast@at1 con Thus Master Agreement ('Master Agreement o Agreement),between be customer named above (Customer or the 'Cty ')and the AT&I entty nam ed above (AT&T t "Con t actor'),is entered to and made effect ve as 0!April 18%2024 This Agreem ent signed ty AT&T first,is made effectve as of April18,2024 provided hat such lully sged Agreeme nt s returned o AT8T not mnor e than Forty-five (45 days alter AT&Ts signature date Any change made to ttus document renders the Agreement null and void. except fr changes expressly authorized by the terms of thus Agreeme nt Customer (by its authoruzert representatve) AT8I by is aulborzed represen t3tve) By Name Tate Eric Carpenter City Manager By Nare Title Kelly Branigan-Davis Contract Assurance Manager 'DaleI For City: ATTEST. pf Ralael ..Granado.City Clerk Jp6 186 102924 Page 1 of 19 Date [)qfe; db544y +cusg rvetope ID B9876670-41032-1282-8101-EB3B/93CE6 MASTER AGREEMENT N TR00UCTON t1 Overview ot Documents Fus Mases Agreement and the tol'own¢additional Contractaments,referenced heron ur attached hereto,nckudmng the Attachment Human Trafficking Certfcaton,all corporatec heren as pant ot thus Mastor Agreement (clleclively, the 'Agreement')shall apply tu all products an!services AT&T prcvides Customer pursuant to thus Agreement (Services')and s'all continue in effect so long as Services are provided under thus Agreement (a)Pricing Schedules Pring Schedule'means a p:«cing schedule (including veate attachments)or other document Bhat s attache!hereby as Attachment 'N'ct is later execuled yy the parties and relerecs tis Master Agreement A Pncing Schedule Pc'udes the Services,the pricing (including discounts and commitments,/applicatle)and the pnmng schedule term (Prcang Schedule Term) (b)Taitts and Guidebooks "Tanffs ae documents ccntaiwng the aosrptons,pang,servce level agreements,au other errs and cord:hons tor a Serice ta!A IT&T or its Affiates fie with regulatory authorities "Guidebooks'are documents (designated as Guidet0ks or Puce _ists)containing the descriptions,prig and !her terms srd conditions for a Service that were but no longer are filed lh regulatory authorities Tarifts and Guidetooks can be lound at alt.com/sgrvcenubk:cats or other 'ocatcns AT&T may designate (c)Acceptable Use Pollcy.AT&T's Aeptble Use PAcy ('AUP )apes tc ()Servces prowded over or accessing the Internet and (ii)wireless {ie celula)data and messaging Serves The AUP car be found al at!coraup or other cations AT&ray designate (d)Service Guides Te descriplons,pncmg,servce level agreements,and oler terms and cond lions lor a Service not covered by a Tarif nr Gudevook may be contained in a Service Gude,wbwcn can be 'ound at at!con/servceutlca'ions or otne locations AT&«nay des gnake (e)Proposal Documents The City issued Fequest to Proosats (RFP)NO.2018.154-€,or Teleccrrmmwcat ors Services, ctudng any addendum thereto (the RFP)and AI&T's Response lo the REP {coleclrvey,hie "Proposal Documents},heret:y incorporated into and made part of this Master Agreement and attached hereto as compostle Attachment "A' 2 Priority of Documents The araer of ptoity ct me Contract Documents that form this Agreement s.the ap'i.able Pncng Setule or Oder,thus Mas er gruumert,ther the serve ovel agreements;then the AUP and Taifls.Gudctooks and Servce Guides, pro vded that Tarlfs wl'be first r pnonty mn a pursctin were applcatle law r regulation does nat permit contract terms t take precedence over inconsistent Tarit'terms.'hen AT&T's Respcnse to the RFP,then the RFP. 13 Revisions to Documents Subject I Sec0n 8.2(0){Malenaly Adverse Ipac!),AT,T mnay evse Service Puttcalions al ary rte l4 (Intentionally Omitted) 1.5 Third Party Procurement Any Governmental,noi-tor-tofit or quasv-governmental entity in the State of Fonda,wth the acquiescence of he Contractor may avail itset o!thus contract and purchase any and al derlica!goods/servces,specified here (romn the Contractpr a!the Contract prce(s)and tumnetrame eslab#shed heremn,when permissible y federal,state and local laws rules an0 'eguialonos. 2 ATAT DELIVER.ALES 21 Services AT&T wt ether powde or arrange tu have an AT&T At!ate provide Serves to Customer and its users,subject to be avalabty and operational limtatons t systems.{acllles and equipment Wtere required,an MT&T Aff!ate authonzed by the appropnate regulatory authority will te the serve provdet IV an app#cable Service Publication expressly permuls placement ot an order 'or a Serve under thus Master Agreement without the execution ot a Prcmg Schedule,Customer may p!ace such a order using T&T's standard orcering processes (an "Order ),and upon acceptance by AT&T mhe Oder shall otherwise be deemed a Prong Schedule under ts Master Agreement lor the Service ordered 2.2 AI&T Equipment Seres may be provided usung equipment owned by AT&T hat is located a!/e Slie ('AT&T Equipment)bul tote IO {he AT&T Equipment will remain wth TT Customer mnust powde adequate space and electnc power or the AT&T Equipment and keep the ATT Equipment physically secure ad free from lens and encumbrances Custonet wil bear the risk of loss or damage 'o Ihe AT&T Equipment caused by Customer's gross peggerce or willful msconduct (other than ordinary wear and tear),except to the e»tent cause by AT&T r its agents. 23 Purchased Equipment Except as spealed in a Service Publcatn,title to and risk of loss of Purchased Equpm!shall pass to Customer on delivery lo the ranspnn carer or stupmen to Customer s designated localion 24 Liconse and Other Terms Soliws:e,Purchased Equipment and Third.Pauly Serwces may be provided subject o the terms o'a separate license r o!her agreement between Customer and el/e the censor,le turd-party service provder or le mnanulaclurer J6 186 102924 Page 2 0f 19 Locus4 Frvotope D)B60B7667D-A032-427-101-5EB 7930 C-6 MASTER AGREEMENT Customer's execution at he Prang Sctelae t o placemen!d!an Order fut Software,Purchased :qupent o Tu-Psrty Services /s Customer's agreement to complylb such searale agreerrent Unless a Ser wce Publication spec:fies otherwse,AT&Ts so'e responstxy tt respect o Turd-Party Services is to pce Custorrer's orders tor Tmwd -Paty Servces except Mat AT&T may voice ad clecl payment trom Customer tor tne Thro-Party Se"vces 25 AT&T wt renew ard replace any dsmage to he City's premrses direct resuiting from the nstatator and/or marvenane eltonts cased y AT&I w ts agents,as promptly as reasnaby praccable,returning he sire lo its pre damage condition in no event stat Ai&T take more than tn/!y (30)days to repair and rep'ace any damage wthout hrst recelvng wniten approval ol an extension of lme fron the Cly whih shall not be ureasonobi'y denied If AT&{as to rear and!or reace any Jamage to the City's premises dwectiy resulting 'rom the nstal/an and/or maintenance otlts et AT&I its agens why [Ne thirty (30 day penod or as extended ty the Cly te City may renar d/or rep'ace any damage at TA Ts sole cost ard experse 26 Warranties and Representations Cantacto an Caty shall pertorm their respertve onga'ions as specif.ed in accordance with the Contract Documents Contractor represents and warrants to the Cy that (i)it possesses all qualifications,licenses, authorizatns,and experuse reuted under the Agreement ior the pertornane of the Servces,including tut not muted to ul qua'tfirat0on o do busmess in Florda,(u)it is not demquen!in the payen!of ary sums due the City,incduding payment o!permit fees,business lax ereps,occupational henses,accounts or nvoces etc nor in the performance of any obligations t payment of ary monies to the Cly, (i)all personnoi ass4god to prtonmn the Serves ore ano sol te,ut oil limes during iie er tereo!,fully qualified and rared to perlon the ass assigned to each {iv)the person executing thus Agreement on behalf !Contractor has been duly au tonzed to execute the same and fully bind Contractor as a party to this \greener! 3 CUSTOMER'S COOPERATION 31 Access Right Customer wt m a timely manner allow MI&i access as casonaby tequred tor the Seraces to property ard equipment bat Customer controls and wow obtain at Customer's expense timely access for AI&T as reasonably required for Ine Serwces to property controlled y thrd partes such as Customer's landlord AT&T wl coordinate wt and,except in an emergency.obtain Customer's consent to enter upon Castomner's property and prerses,wuch cnsent shat not ve ureas0natty withheld Access ignts mean the nght to construct install,repa,maintain,replace and rerove access lines and network fcides and the right to use ancillary equipment space with a tuidng for Gustomer s connecon to AT&T's network.Customer must provie AT&T limnely information and access to Customer's tac»lies and equipment as AI&I reasonably requires lo the Servces,subect to Customer's reasonable secunty policies Customer wii Mum»sh any con#uil,holes,wreways,wmng,pans,equpmen1,space,power/utlilies and other ilems as AT&T reasonably requires lo the 9rwces and will obtain any necessary licenses,permits and consents (inc'uding easements an0 ghts-of-way)Customer wt have the Site read y or AT,T t pertonn its wonk acroding to a mnulualy agreed schedule 32 Sale Working Environment Customer wit ensure that the location at wct ATAT Installs,maintains or provides Services 1$a sale worang ewronment,free o!Hazardous Maeras and reasnatty suable for the Servces Hazardous Malerals'mean any substance or matenal capable o'posing an unreasonable nsk to health salety or property or wnose use,transport,st0rage,handling.disposal release is regulated by any law related to pollution,to protection ol air water or sol or to health and safety AT&T shall have no ublgatar to pertorm wotk at a location that is not a suitable an¢safe workmng envranment or to handle,remove or dispose ol Hazardous Materials 33 Users User means anyone wu uses or accesses any Servce proved ta Customer Customer wll cause Users to comnpy wth thus Agreement and rs response fr Users'use of any Service unless expressly rovced to the contrary in an applicable Sere Pub!cation 34 Resale ot Services Customer may ro!resel the Serves or rebvand the Servces for resale to third parties without AT's pa wit'on corsenl 4 PRICING AND BILLING 41 Pricing and Pricing Schedule Term,Terms Applicable After End ol Pricing Schedule Term.The anounts ayabe by 'te City to the Contractor shall be based o a icing schedule out/redthe AT&T Serice Oder and Piang Schedule,wwch vs alahe!as corp0Su'e Attachment "hereto,corporated by reference as it tully set forth here.The prices lusted n a Pncng Schedule are statilizet until the end l the Pncng Schedule Ier anc wil app'y in heu of hhe corresponding pnoes sel forth mn the applicable Serwce Pub!calo: No promotion credit,discount or waver se!forth in a Servce Publication will apply hess the Pricg Schedule states o/henwse,at ttve end ol the Pring Schedule Term,Customer may ccnnue Servce (subject to any app4cab e nobce or other requirements in a Sarvce Putt«caton lo Customer lo lermnate a Servce Comoen!)under a month-lo-montn service arrangement at /he pices,errs nd conditions in elect an the last day of the Pncmng Schedule Iemmn AT&'may change suh pnces,terms ar cod/tons on 30 days pi tce lo Customer The City ray add additional ervcre sites to the Agreement,pursuant to Ser.hon4of the RFP Aay addlianai service sites would be ocrporated heren through the add(on !an ATS,"rvce Order an1 Prcrg Schedule and attached as at at mpaste Attachment " Jp6186 102924 Page 3 0t 19 ocusgo Envtone ID:6076670-4032-42B2.8101-0EB3/93CE6 MASTER AGREEMENT 42 Additional Charges and Taxes es set forth in a Pring Schedule are eusve'and Customnet wl/pay Al tares (excdudg ttose o AT8T's ne!income ),surcharges recovery lees,custuns clearances,du'hes,eves shupping char ges and other sinwiat changes (ant any associ ated teres!and pen altes resulting trom Customer's talure to tinely pay such taxes or similar charges)reatng o me sele, transfer of owners/u,installation.tcense,use or provision of the Serices,except to the extent Custoor provides a valid exen uption cert ificate pniot to the delvery of Ser vices.To the extent required by law.Customer may w/hold or ded uct any appl.cat le 'axes trom paye nts due IO AT&T povdet that Customer wuse reasonabve com iercal etorts to mrwrze any such taxes to lhe extent allowed hy law or treaty and wt Murrish AT&T wth such evwdence as may be required by re'evan!tang autonlies to esla'sh that such tax has been p8 d SO that AT may ciawn ay app 'cable credit 43 Billing unless a Serwce Pub!cator specu hes otherwse,Customer's obligation t,pay 'or a Serce Component begns upon avalabwlry at Ire Sere Compon ent t Custoner Customer wl pay Aki wthou detucton.setolt or delay ft any reason [exp:tot wthho'dig taes as provided n Section 42.Additional Charges and Taxes or in Sectio n 45 -Delayed Boling Disputed Charges)At Customer s request,bat subject to AT&T's con sent (wt»ch may not e unreasonably wthheit or withdrawn),Customer's !fl ates ma y be iv0iced separately,and AT&T w accept payent tror such Atfliates Customer wl be responsible lot payment l Customer's Afflates do not pay charges n acc ordance wth tnis Agreem ent AT&mnay requ ire Customer ar ts Affiliates to tender a dep osit if AT I determines,mn its reasonabl e pudgynent,hat Custoner or its Affiliates are not creditworthy.and AT?T may apply such depo sit to any charges owe0 44 Payments +'ayen!s snail De made n accnrdance with Hoda Statute 21,Prompt Payment Kc!+ayure n!/s due whin 43 days after te receipt of the voice (unless arother dale is speci fied in an appkcable Tandi or Gudetoo l)and mnust reler o the nvoice numnber Charges must be paud m le currency spec ifed mn tne nvoe.Restncbve endor sements or other statements on checks sre vd.Custom er wt reimburse AT&T it al costs associated w!n collecting delinq uent at dishonored paymen ts,ncud.nq reasona ble attorne ys'lees.AT&7 may charge 1ate paymen!lees at the lowest l (a)1%per mon th (12%per annum),(b)to Seraces con lamed in a Tant or Guideboo k at the rate spec ified therein,o (c)he maximum rate allowed by law io:overdue payments 45 Delayed Billing:Disputed Charges.Custor er wl not pe required to pay ctarges tor Servces mitialiy invoiced mor e than 1? mnonths after cose ol tho billing end whch be charges were ncurred,except tor calls sssrstcd Dy an automated or hve opera tor I Customer disputes a charge,Customer w provide notice to AT&T spec ifically identifyng the cha rge ad the reason t is disputed within 1.2 mon ths alter the dato of the invoice in wtvch the disputed charge initially appears,or GA.stome r waves the rignl to dispute the charge ece p! to the exten t applcable under law or regulation The portion ol charges in dispute may be wtnheld and will not be cons«derec overdue unti AT,T com pletes its inves tigation o'the dispute,tu!Custoner may ncut late paymen t lees n acc ordance with Sec ton 4 4 (Paymen ts) Follow,NATA T's no!ce o!the results of i's investigation to Customer,aymnent ol al propert y due chagcs and prop erly accrued lale pay nen! lees must be male wthn ten (10)business days ATT will reverse any late payrent lees tat were invoiced n e!tat 46 Credit Terms ATT ietans a en ad purchase mone y secu nty nterest in each lem ol Purchased Equpmnent ad Vend 5a/tare unt/Custom er pays al sums due AT&T s autbnved to syn and he a tnanting statement to pert ot such security interest 1 Review ot Documents,Audit Rights. (a)Notvnthsanding Custom er's nghts and obligaton s unde r '417 and subject lo AT&T's reasona ble secu rity requirem ents and no! more mha once every Melve (12)months,Customer may,a!is ow expen se,revew AI?l's reevant btg recor ds tot a period not io exceed the preced ing 12 months for te purpose o!assessng the acc uracy ol AT?T's invoices to Customer Customer mnay erpoy such assistance,as !deers desirable to conduct such reviews but may not employ the ass stance o/any entity ta!derives a subs tpntai port0n of its revenues fromn the provison of services that are substantially similar to [be Serves provded hereu nder or any person who has previously made prohvited use ol AT&T's Cnf denua Intormnafian Such evews,y Customer sta/(ncdudnog any inspector generai wct may be retaned/appoi nted by Customer),shal take plae at a time and o/ace agreed upon by the parties Customer's normal internal nvcice reconhation procedures shall not be considered a tevew ot AT&,T's relevant thing records tor purpcses ol thus Section 47 (b}Contractor agree to prode access lo th Custoner or to any ot its duly authorized represenlalives,lo any boo ks,documents, papers,and/or recor ds o'AT,'wtwc are pertinent to thus Agreemen t,to the purpo se o aud.tor examnnation by Customer Custome r may at reasonable times.and tor a period of up to thee [3)years towng the date o final payment by Customer to AT&T under this Agreemer! audit and inspect,ca use to be audted and inspec ted.those book s,uoturenls,papers.and records of AT&T much are re'ated A T&I's performance under thus Agree ment AT&I agrees to maintan all such books ,documents,papers and teoo ds at its puncu pa place ' business 'or a peroa ol three (3)years after final payment s made under this Agreem ent ans alt oher pendrg mate's are dosed AT&Ts fa'ure to adhere to,or refusal to comply wth:,tus condition may at Customer's sole discretion,result mn the mved ate carelation o't/us Myree met by Custome r ()AT&I hail pontly urrec any lg erthat s reveaied n a blng revev,inc utdmng relunhng any overpayment by Customer as soon as measurably pacticatle ungot the circumstances. Jp6186 102924 Page 4 ot 19 Du so Fnvetope 1)£50B87667(1-4032-42£2-0 101.6EB7930 8CE6 MASTER AGREEMENT 0 )Ai&l shah cou pesate n any Cs tone s audit ptowding T T ty ing rec ord s as reason ably necessary tw wenty tne accauva:y of 4T8Is .(voice s AT3T +nay rudat !rom the biling rec ord s prcvided to Customer a y inturma !non that (eveals the ide ntity or non-put#e n{ran of a[er AT T uuslomers or 9the AIT Co nfidenta»informlion !hat is not relevant to the purpose s of the rovew 48 MAR C Mirinum An nual Re ve nue Com m en t ('M AR C")me ans an an nua reve nue co mm imne t set to«th n a Prang Schedule hat Custom er ag rees to sa bs'y durin g eacn !2-co nsecu tve-m on th period of he P?nng Sch ed ule Tun ff Cust e r ia's to satisfy hue MMR C tot any sue?12-mon b pe nd ,Custome w l pay a stort'alt charge in an amo unt eq ual to the dtteren ce be tw ee n the MARC an d 'he lolal of he a plca le MARC-E ligible Char ges cu rred dunwg such 12 mcntn period,an d AT&T may wtthold con tractual credits untd Custo m er pays the shortfall charg e. 49 d jus!men !s t0 MARC (a)the even!ol a u smess do wnturn beyon d Custom e r's co ntrwt ,o a corp orate de stture,me rger acq urston or sgnuhca nt restru ctur ing or reorgan a tin ot Customer's business,o network optm izaton usng other Services,o!a ted uclin of AT Ts price s,0r a o ce maye re event an y of wtich significan tly im a rs Custome r s ability to mnee t 9 MA RC,AT&T will ofter to adust the affected MARC t reflec t Customer's reduce d usag e o!Se rvi ce s (wuh a correspo nding adjustment to the prices cred its or discou nts availabl e at the reduce d M ARC lev el)H the narties reacn agree men !on a re vset MARC,AT T and Customer will ament the altec ted Pici ng Schedui e pos pe ctivol y Thus Sectio n 4.8 w not apply ta a change resulng from Cuctomcr ;doc s«co to use 2ervice powder,other than AT?T Customer wall provde AT&T notice o the co ndi lcns Custome r be lieves wil requite the apc'ca tion of thus pro vtsion Thus prov+son des not con stitute a w aver o!an y ch ar ges,inhuding mo nth ty recur ng ch arges and sh or tlail cn og es C ustome r inc urs praor to amen dm ent of the afectcd Pn cng Schedule (b)If Cus tom er,tro ugh mr get consolida ba n,acquisition or oth ernse ac quires a new business or opera tion .Cus tor er and A &I may agre e n wntng to nku de tho new busme ss or operaton under thus Ag reem ont Su ch agreement will spec ify the n pact,if any,of such addition on Custorr er's MARC r al/e r vol ume or gro wt h discounts and on Custome r's atta inm ent therout 5 CO NFIDEN TW L INF ORM A O NP UBLIC RECOR DS LAW 51 Confidential tntorm otion Confidential informa ton means (a)ntormat on the par es share wtn each ttr in conneclion wth ttus Agreem ent or in an tici pation o!provdi ng Se rv ces under this Agre emen t,but anly to the exte nt identified as Confide ntial infor matio n in writing to!twth slanding the foregonig.th us g e ere nt and th T erm s set Iorth herein shall not be cons ie red Confidentat 'nlorm alion 51f AN deve lope d wor s and otter mat erials,data,tran saction s of aft fo ms,financat nlora!ion doc umen tat ion,inven tio ns, design s and method s ob taned from the Customer in con nection wi th the Se rvces per 'orm ed under hus Agreem en t,mad e cr developed by &o ts subcon tract or n the co ur se f the pe rform ance al such Servi ce s,or the resu lts of such Serw ces,or w much the Customer hod s t e pro prietary nig hts,co nstitute Con/d ental Ir form ation and may not,wto ut the t ot wri tten corse n!o!the t y Manager ,be useo Dy AT,T or its emp toye es,ag ents,subco ntrac tor or suppl iers for any purpose other than pe rfor man ce und er thes Agreement and/or for tne be ne fit ol Casto e r unless require d by law 512 The tor ego:ng no tww th stan ding.ail C ustor e r employee int ormnalion an d Custom er linon cal nlormna lion sal!oe co nsider ed Con fidential iniorm alio an d shal be su bec ho el the requireme nts staled herein Neithe r Ai&I nor its empioyees ,apen ts, subcontractor s ar supp er s mnay se ll,rans!er,pu blis h,disc lose display,Me nse otherwise snake available to others an pant of such Cont:dental Inform atan wi tn ou t the pnor wn tlen con sent ol the City Man ag er Additionaly,AI&I expressly agrees t be bou nd by and to delend ntemnn ly and ho)har m le ss Custom e r,ard ts officers an o em ploy ees lrm the breac h of ar y fed eral state or ioa law in reg ard to the privacy o!d rviduals 513 AT T shal au vse its employees.agents ,subco ntractors an@ suppers w c may be exposed to such Confie nta Information of their otligatiar lo keep such nto mation cnn fiden !al an d shall prom p!y adwsa Custom er in wnh;t t learn s o'an y unauthorized use or disclos ure of the Ccnfdenta Intormatvo by any of ts em ployees 0 ag ents,or subc on trac tor's ar suppe r's er 'oyees,pree n!r frnert n addition,AT T agre es to coope rate tulty and provue ar y assistance nec essary to ensure !he con fident ally of tho Con fid ertial Information 5.2 O bligations A disclo sing party's Confident«al inform ation wt tor a pe nod of 3 yea rs following ls dscl osure to the other par ty (except in /he ca se ol software,tor win the renod rs indefinite)(a)nut be disclosed ,exce pt to the recei nny party's em phye es agents and co ntractor s havng a need -lo-know (bu !ly it s uc h ag ents and contra ctor s are rol drec!co m pelitors of the cher party and agree wnoting to use and disc los ure res trclans as rest ricti ve as thus Soc hor j)or to the exten t aul/onzed to be revea'ed by law.gove rnmental author ity or iegat process (but only f su ch disclosure is met to 'ha whch s so autho ozed and pto m t no tice is provdcd lo le discl osing pa rty to the extent r aclca ble and not p otiby led by iaw,govermer!al au!holy or legal recess),/b)be hes in con fidence ,ad (c)be used any 'or pu rpose s of using the e rvces,evalu aling proposals tor new serces p ertrrg Its Agreeme nt (/nckudng n 'he ca se of AT&T to detect laud,to check au at!y an d to p erale man!an and entane he network and Se rvice s Jp6186 102924 Page 5 of 19 Doc0sq Erv9:one 1 076670-4032.4282 B101 6£BB793D8CE& MASTER AGREEMENT $Exceptions /he restttoms m ts Scion 5 wl oo!ppiy lo any information tat {a)s dependently developed by the recerwng paly wiau!ase ul the disciosng party's Co'identai Information,{b)is lawlulty rec3ives by te recevg party tree of any obligation tu Koep «con 'iienhat.(c)becomes generally available I the publc other man ty breach of thus Agreement,or (d)s subyect lo disclosu re pursuant to Public Recor ds !aws,rciudg,without imitattn,Chapter 119 lrida Statutes 54 Privacy Ear party s respo nsible tr complyng wnth the privacy laws applicable to its business AT&T shai renquwe its personnel agents ad contractors arcund the world who process Customer Person a ata to protect Customer Person a Data n acco rdance vth the data ptolecton laws ad regulatons ap.4cable to AT&T's business If Customer does nut want AI&I to comprehend Customer data to wtich it ray have acce ss i performing Serces ,Customer must encry p!suct data s3 that it wl be urir!eligible Custome r is resc sle for obtar ng unsent trem ad gvng notce to "s Users,employees and agerts regarding Customer's a!AT&T's collection and use of the User.emp loyee or agent informator r ccnne ion with a Serwce.Customer wt only make accessible o provide Customer Personal Data to AT&T hen it bas the legal authority to do so unless otherwise direc ted by Custme r r wtung,it AT&T designates a dedicated accou nt op resen:atwe as Custome r's pumary con tact wh MAT T Customer authorzes that repr esentative to dscuss and disclose Customer's customer poptelay nelwotk «lormaton to any employee ot agent o!Cus tome wlhul a need lot further authenlcaton or authonzahor 55 Use of Name.AT&I understands and agrees that Custom er is not ergagec n research lor advertising,sales promot ion,or other publcty purposes AI&is allowed.within the luted scope ot normal and customary marketing ad promoton otits work,t use tho general rsutty ol tis project and Ihe nare of Customer All agr ees o protect any Cortiertet tntorma!on prov ided by the My and wdt not release inlawma !ion ol a specific nature without pnor wrotten consent ot the City Manager or the Caty Comunisson 96 PUULIC RECORDS: (a)Contactw shah comp ly th +onda P?up;ecor ds w under Chapter 1?,Forda Statutes,as may be amended hm um t It! {by The term public records'snal have the meaning set forth in Sec tion '1$G'1(12),wct means al doam onts.pepers letters, maps,book s.1apes ,photographs,ims ,sound recordngs,data proces sing software,o other matonal,regardless al 1he physical form,char acte nstis,or means f transmission ,ma de o rece ived pursuant to taw o ordnance or n cornectir with the transactor ot otica!tusmess at the Employer (c}Pursuant to Sect0n '19.0701 l the Flora Statutes,4 he Con tractor meets !he definon o!'Contractor'as defied in Secton 119070(1),a).me Contractor sna (1) (2; (3) (4) Keep ad maintain public records req uired by the City to perform the serv e. Upon toques!tror the City's custodian ol pubkc recor ds,provide 'he City wth a copy ot the requested records or allow the records lo be nspecled or coped wlht a reasonable timne al a cos!that does not exceed the cost provded n Chapter 119.Florida Statutes or as otorwse provdod y law, Ensure that public records that are exempt w confidential and exempt from utiic records disc#sure requirements are nt disclosed except as authored by law for ihe duration ot the contract term and tclowing com pletion of the Agreeme nt if he Cort actor does not transfer te reco rds to the City, Jpon completion of the Agreement,Aranster,al no cos t to the Caty,all pub!c records n poss ession al the Contrac tor or keep and manta pup'c reco rds required by the Caty to perfom the service t the Contractor transfers all putt records to the City upct completion gf the Agreem ent tte Con tractor shall destroy any dupc ate public records that are exem pt or confidential and eempt from public records discosure requirements.I be Contractor keeps ard man tans public records upon com p.eton of the Agreement,the Contrac tor shall meet al apph;able requirem ents for retaining public records l records stored electronicaly mus!be prowded to the City,upon request tram the City's custod an o public records,w a format that rs com patible weth It e normal technology systems t the City @)REQUEST FOR RECOROS.NON COMPLIANCE (1)A request to nspec!ot copy pull records re'atrg to the Cy's con tract tor product and ser vces must be mad e directly lo tte City #the City dces not pos sess the requested records.,he City shall immed iately notify the Contract or of the request,and the Contractor must rowte the records lo the City o allow the records ty be inspoctet nor cpd wth a reaso nable tr Jp6 186 102924 Page 6 0f 19 ocusgn trveope 1 60B876/0-A032-4282-B11-6EBB793CE6 MASTER AGREEMENT )Cracor's 'alure tw comply wit the Cty's request lot records shaltonstute a treazn !thus Agreement,ad the Gty at ls sole discreton,ray w accordance wih the provisions of Section 15 of tnis /grement ()term9ale he Agreement (2) val it:eif oi the temne!ies se:forth wader the Agreement,adot (d)ava itset w'any avalabie remetes at aw uw i equity e)CIvL,ACTON t ttacawl ac!on vs fled against a Contra'or to come procucton t putlic records re'atg to tte City s contra:t fcr sernces,he count shall assess and award aganst the Contractor the reason able costs of enforcer en;including reasnatie attorney fees, A Ire court determwes that Ihe Contractt unlawfully tefaset to comply wt the zpc ecouts request wthun a reason.ate time an! At leas!business days be'oe Mg the achon,'he a tf pcvwded written nolicg o!the pub:records request,nc'udng a statement no me Contractor has not copied wth the request,to the City ane to te Contra:to (2)A notice complies watt subparagraph (1)b)it t is sent le tte Cly's custodan ot public records and to the Contractor at the Contractor's address listed on its contract with the CIy or to the Contractor s regsterec agent.Such notices must be sent by common carer delivery serve or by registered,Global Express Gunaranteet,or cvtfed mal,wtt postage or sbvppns pal ow the senter and wth evtencr: f de!very wuch may be n an electromc 'ormal (3)A Contractor who comies wth a pubc records request within B bus'ness days after the notice is sent is not table or the reascnale costs o enforcement ()F THE CONTRAC TOR HAS QUESTIONS RE GARING THE APLICN ION OF CHAPTER H9,FLOR IA STATUTES.TO TE CONI C TOR'S DUTY TO PROVE PUB IC RECORDS RELATING TO TIS AGREEMENT,CONTACT THE CUSICDIAN OF PUBIC RECOKS AI CITY OF MIAMI BEACH ATTENTION:RAFAEL E.GRANADO,CITY CLERK 1700 CONVENTION CENTER DRIVE MAM BEACH,FLORIA 33139 E-MAIL:RAFAELGRANADO@MAMIDEACHFL.GOV HONE 305-673-7411 6 LIMITATIONS OF LIABILITY ANDO DISCLAIMERS t Lumtation o'uabhty (a)EITHER PARTY'S ENTIRE LAB'ITY AND TF OT#FR PARTY'S EXCLUSIVE REEDY FOR DAMA GES ON ACCOUNT OF ANY CLAIM AR SING OUT O ANDO NO DISCLAME D UNDER THIS AGREEMENT,EXCEPT TO 'HE EXTENT CAUSED 8Y THE GROSS NEGLIGENCE OR WILFUL MISCONDUCT OF EITHER PARTY SHA.L BE ()FOR BCUILY INBURY JEAIH OR DAMAGE TO REAL PROPERTY OR TO TANGIBLE PERSONAL PROPERTY PROXIMATELY CAUSED 8Y A PARTY'S NEGLIGE VCE,PROVEN DIRECT DAMAGES, (ii)FOR BRFACH OF SECTION 5 (Confidenta»/nlormaton)SECTION 10 1 (Pub.ty)OR SEC TON 10 ? (Trademarks).PROVEN DEC DAMAGES, (@)FOR ANY THIRD-PARTY CLAMS,THE REMEDIES AVAILABLE UNDER SECTION 7 (Third Party Carns, (iv)FOR CLAIMS ARISING FRO THE OTHER PARTY'S ROSS NEGLIGENCE OR WILLFUL MISCONDUCT,PROVEN OAMAGES.OR (v)FOR CLAMS OTHER THAN THOSE SET FORTH IN SECTION 6 '(a)y().PROVEN DIRECT DAMAGE.S NOT TO EXCEED ON A PER CLAIM OR AGGREGATE BASIS DURING ANY TWE LVE ('2)MONTH PER.OD.A KWOUNT EQUAL TO THE TOTAL NET CHARGES INCURRED 3 CUSTOMER FOR THE AFFECTED SERVICE N 'HE RELEVANT COUNTRY DURING THE TWEA VE (12)MONTHS PRE CEDING THE MONTH I WHICH TE CLAM AROSE 16186 102924 P?age 7 of 19 locos«qu Frvetope 1D 608766704032-4 282-B101.6£B 79308CE6 MASTER AGREEMENT ()EXCEPT AS SET FORTH NW SECTION 7 (Thu4 Party CIains)OR IN TH CASE OF APARTY S GROSS NE:GAGE NCE OR WILFUL MISCONDUCT,NETHER PART WILL BE UABLE IO WE OER PAR!Y FOR ANY INDIRECT,INC DENTAL CONSEQUENT.AL,PUNITIVE RELIANCE OR SPECIA DAMAGES INCLUDING WITHOUT LIMITATION OAMAGES FOR LOST PROFITS,ADVANTAGE,SAVNGS OR REVENUES OR FOR INCREASEDO COST OF OPERATIONS (c)THE LIMITATIONS IN THIS SECTION 6 SHALL NOT LIMIT CUSTOMER'S RESONSIBITY FOR THE PAYMENT Or ALL PROPER Y DUE CHARGES UNDER THIS AGREEMENT (d)Costorrer's liabitly under this Section 6 'rs o the extent not prohibited by apl.cable law,subject lo the imitation on Customer's liablty,as set tortn in Sect0on 768.28,Fi3nida Statutes Nothing contained m thus section or elsewhere in this geoment is in any way intended to be a waver ol the #mmutton 'aced upon the Cly's labwlity as set Horth n Sac110n 168.28. Fonda Statutes Noting con!anea in thvs section or elsewhere in ths Agreements in ay way mntende to be a waver of the 'mrlaton placed upon the aty's «ability es sot lorn mn Section 768 28,Fonda Statute$ 62 Disclaimer of Liability AT&I WILL NOI BE LIALE FOR ANY DAMAGES,EXCEPT TO THE EXTENT CAUSED DY AI8TS ROSS NEGLIGENCE OR WILLFUL MSCONDUCT ARISING OUT OF OR RELATING TO INTEROPERABILITY,ACCESS OR INTERCONNECTION OF THE SERVICES WITH APPLICATIONS,DATA,EQUIPMENT,SERVICES,CONTENT OR NETWORKS PROVIDED 8Y CUSTOMER OR THIRD PARES,SERVICE DEFECTS SERVICE LEVELS,DELAYS OR ANY SERVICE ERROR OR INTERRUPTION.INCLUDING INTERRUPTIONS OR ERRORS N ROUTING OR COMPLETING ANY 911 OR OTHER EMERGENCY ESPONSE CALLS O ANY OTHER CALLS OR TRANSMISSIONS (EXCEPT FOR CREDITS EXPLICITLY SET FORTH IN THIS AGREEMENT),LOST OR ALTERED MESSAGES OR TRANSMISSIONS,OR UNAUTHORIZED ACCESS TO OR THEFT,ALTERATION LOSS OR DESTRUCTION OF CUSTOMER'S 1OR ITS AFFILIATES USERS OR THIRD PARTIES)APPLICATIONS,CONTENT DATA, PR GRAMS INFORMATION,NETWORKS OR SYSTEMS 63 Purchased Equipment and Vendor Software Warranty AT&I shall pass trough to Customer ary warranties for Purchased Fquiret and Vendor So/tware available from tte manufacturer or icensor The manufacturer o licensor,and not AT&T.s responsible for any such warranty terms and commitments ALL SOFTWARE AND PURCHASED EQUIPMENT IS OTHERWISE PROVED TO CUS TOWER ON AN 'AS IS'BASIS 6.4 Disclaimer ot Warranties AT&T MAKES NO REPRESENTATIONS OR WARRANTIES,EXPRESS OR IMPLIED, SPECIFICALLY DISCLAIMS ANY REPRESENTATION OR WARRANTY OF MERCHANTABILITY,FITNESS FOR A PARTICULAR PURPOSE,TITLE OR NON.INFRINGEMENT AND SPECIFICALLY DISCLAIMS ANY WARRANTY ARISING BY USAGE OF TRADE OR BY COURSE OF DEALING FURTHER,AT&T WAKES NO REPRESENTATION OR WARRANTY TH-A TELEP+ONE CALLS OR OTHER TRANSMISSIONS WI!BE ROTED OR CO!PLE TED WIHOUT ERROR OR INTERRUPTION (INCLUDING CALLS TO 9H1 OR ANY SIMILAR EMERGENCY RESPONSE NUMBER)ANDO MAKES NO GUARANEE REGARING NETWORK SECURITY,THE ENCRYPTION EMPLOYED BY ANY SERVICE THE INTEGRITY OF AN'Y DATA IHAT IS SENT,BACKED UP,STORED OR SUBJECT TO LOA BALANCING OR THAT AT8T'S SECURITY PROCEDURES WIL PREVF+I THE LOSS OR ALTFRATION OF OR IMPROFR ACCESS TO CUSTO'ER'S DA TA AND INF ORM#TION 65 Application and Survival.The disc'aimer ol warrantes art Imitations of liabiity set forth n this Agreement will apply regardless o te formn of action,whether mn contract,equity,tort,strict labity or otherwise,of whether damages were foreseeable and of whether a par!y was advised of he possbty of such damages and wl apply so as to lmt the liatiity of each party and its Affiliates and teit respective employees,directors,subcontractors and suppliers Te mutatons ot hap#ty and discamors set out in tbs Section 6 wi/survive fa:lure of any exckusve remedias provded in this Agreement 7 THIRD PARTY CLAIMS t1 ATT's Obligations AT&T agrees at ts expense tn defend ad either to setle ary thud-party cdaur aganst Customer,its lfil ates ad ts an!thew respective employees and derec'ors o to pay l damages Bal a court inally awads ayamnst such artes for a ctaumn alleging that a Servce provided to Customer under this Agreement infringes any patent,ademark,coyignt or trade secret,but not where the claimed +/ngement anses out of or results from.(a)Custoner's,ts Affitate's or z User's content.(b)modificatiors to the Servce by Customer,ts A!flag or a third party,or combinations of the Se'vice with»any non.AT&I services o products by Customer or others,[c) AT T's a)herence to Customer's or ts Afflate's wnten requirements,o (d)use ot a Sorce m voator of this Agreement 7 Customer's Obligations Ta the extent not prohibited by applicable law,ad subject to he mitaton on Customer's latity,a: set forth t Sect0 766 28 Fonda Satutes,Customer agrees at its expense to defend and eter to settle any third-party claim against AT&,T its Affiliates and is and the respectve employees,droctors,subcontractors and suppliors er lo pay al damages hal a court fna'ly awards a)ans!such parties 'o:a clamr Iha!(a,anses ou!of Custer s,ts Affiliate's o a User's aess to use of the Services and he J06 186 102924 Page 8 of 19 D cusg E:rvetope 1 0B76670-4032.4202-8 101-6EB79308CE€6 MAS ER AGREEMENT lam rs nol he respon sibly ol [&d auet Se ciuo l 1,(b)alleges that a Se rv e infog es any palent,trad emark,o ytight ow trade sec ret a d lalls with he exce ptons in a ct0n'1 o {)allege s a breach by Custcme its li ale or a User at a Software lice nse agree me nt 73 Infringing Services W heneve r AT&T i latle under Se ction 7 1,AT T may al its op tion either proc ure the g ht fcr Custom er to c lu e usng.o may replace or mnod ty.the Serwce so that it /s no -t inging 74 Notice and Cooperation Ihe a ly seeking defense o se ttlem ent ol a tvrd-party clam under thus Sec tion 7 wl prov de notce Io he other party promp tly upo n earning ot any dam tot w c h defense cr settleme nt may te sought bu t fa.lure lo do so will have no effect exce pt to the extent the other pa rty s prejudiced by tte delay Th e party se eking defense o selflerrent wll allow te other party t con !ro the defense and se ttlem ent o/the c'am ad will reasonably coo pe rate wit h the delerse The delending peaty wl use cou nsel reaso nabl y expe nerce d the subject mater at issue and wit no t sellle a clam wtho u!te w illen conse nt of the arty Doig deten ded .wm uch co nsen t wl not be unreas on ably withhe ld or del ayed,exce pt that no co nsent wt pe req ured to se ttle a cam where re'ie!aga ins t the ar ty be ng defend ey s Muted to monetary da mages that are pad by the defending party under Ius Se ction ? 75 AT&Ts obligation s urder Section ?1 shat not ex tend to actual or allege d ininngem ent or mnsap op oalion o'intel lectual prope rty based on Purch ased Equipme nt,Soiw are.or T wrd -Party Ser ces 8 SUSPEN SIO N ANO TERM INATI O N !Termination ol Agreem ent tus Agee me t ma y be ter a te d rme drately upon n c e by ei/her pa rty /the other party ba cone s s oi ven;ceases ope rator s,s the subec!t a bankruptcy e tilcn ,enters rece versti o any s!ate insolve nc y proce eding or makes an a5sig 0me n!ht tpe be nefit ot its credtors 2 Term ination or Suspension The fo lowing addition al term a ton pronsion s eppiy ta)Material Breach Mt ether party la»is to pe rfo rm or obse rve any maleral warr anty.repr esentaton,term or ccnd tion of Ihis Agreemen t ic luding non-p ayme nt a!char ges,and such fature co n ues unrem eded lo 30 days after rece ipt o!written notice (in»d ud ing a reason ab ly tetai le d stale ment o!the na ture o!sucn br each),the agg rove d party mna y ter mi nals /or suspen d portr m zrrce and later term inate)the allecled Ser vcn Compo nents an d,th e br each mnat ena y and ad ve rse ly affects the entire Agreem ent,terminate (or suspen d perform ance and later term inate)the entire Agreem en t The tohowi ng shall co ns titute a 'matenal breach'ot this Agreem ent (1)viol ation by Contractor ol any State,Fed eral or ioc a!law.or fai lure by AT&T po com ply with any app/cap 'e States and Federal erw stand ards as expressed by ap hcab e statutes,rule s an d regulations {2)'au re by AT&T car ry a2 'cable lice nse s wt certifica tions as recu red by la ,(3)failure ol AT&T to comply wi th report ing requiremen ts con utane herein,(4)nabl ty ol AT&T to perl orm the Serv ce s povded for herein,and (3}/alure lo pe rl rn any o the wo k or Se rvi ce s req uireo by me Con tact Doc um ents,o obonwise 'alng to co m ply wl any oh the ma lena l 'errs ol his Ag ree me nt o the Contrac t Doc ume nts in te event o!a material bre ach ot ts Agreement y ether pa rty,whic h shall con tinue or thirty ())or mo re days alte r w ilten nolvce of such breach ,the defa ulting par ty sh at be Mabe for all dam age s resulting rom the delautt to the extent set to th in Ar ti e B (Limlat.on ot L(ab lly)Cu stome r may also brng any suit o:procee ding tor spec~t.pe rforman ce rt tor an injunc tion alter t has ex ha usted the applica te dispute resolu tior proced ures set lorth r subsection 15 9 (b)Materially Adverse Im pact If AT&T revises a Ser vce Publ caln ,the revision has a naenall y adve rse mn act an Custom er and AT&T doe s not effect revision s a t rem edy such maton ally ad verse m ac wth m 30 days allot rer ept of w tier notice frm Custom er,then Customer may.as Custone r's sole remedy,elec t to terminate the allectea Servce Compon ents on 30 days'written notice to AT T given not later tan 90 days alter Custome r hrst le arns of the revision to the Ser vice Punlcato Materaly adverse im pacts'do not inct ude change s lo non-stab»zed prici ng.cha nges requnsd y go ve:nrnen tat authority,or asses sme nt of or change s to add tional ch arges such as surchar ges or ax es (c}Internet Serv ices I Custom er laits to rec !y a vwol aliar ot the AUP w thin 5 da ys after recei ving wn ten noe om AI&I,ATAT ma y suspe nd the affected Service Com pone nts.AT&I res erve s the rgnt,how eve .to suspend or ermv nate imm e diately wren ()AT T% suspe nsio n o er m iain is in response to multiple at repe aled AP vl alions o o n9l a nts,(i)MATT is aclung n respon se 'o a cour t urdet or governm enlai notce that ce rtain con duct est be stoppe d,or (iii)AT&T reasor ably determines ha!(a)i mna y be exp osed to sanctions, liability prosecu tion or ot her adverse con seq uences undet app'iabl e law AT&T were to allow the 0 aton to continue,(t)such vo'ator may harm or inter fere wilt the integnly,normnal oper ations at s curty !AI&Ts npe!work o ne!works wth whwchi AT&I s interconnec ted or m ay interfere wi th another cu slom e r's use of AT5T services or the Interne t;ut (c)such volaton otherw ise resen ts an imminen t risk o/harm tO ATT AT&Ts custome rs or ts o their respec tive em pl oy ees (d)Fra ud or Abuse Eith er party may termi ate o suspe nd an affected Se rvc o Se rvice Com pone nt and,it the ac tvly matenalily and adversely affects the entire Agre eme nt,term ma le or susperd the ertire Agr eem en t,m m ed.ately by prov ing the othe:party with as m uch advance ntke as is reason a bly paclcabe under the curcu ms lan ce s l ail!er party,in the course o!bre ach ug the Agree mer t ()o m m ts a fra ud upo n AT&T (i)uses the Se rc e to com mit a fraud upon an other party;(iii)unlawf ully uses the Se rwc e.(iv)ab us0s o m suses AT,T's netw or k o Se rv ce ,o (v)tert eres watt ano!he Cu stom er's use Of AT T's netwo rk 0r 5e rwce J6186 102924 Page 9 of 19 Do.usi Envolape ID /B8/667)-4032.4282-B31016£BB7930&CE6 MASTER AGREEMENT (e)In#tinging Services ne options describedSection i (Infigry Servces»are not reasonably avalale,AT&[nay a ts 0pl«on ternate the affected Services o Serce omoonents wtrout ability oner tan as sate0 1 Sec.Mo 7 (T&T's Ougat.ons) (f)Hazardous Materials 'AT&T encounters any razauous Maurais al We Site.A\&T my tewrale the wallecied Serves o Servce Components or may suspend performance untt Customer removes and remedates the Hazardous Malena's at Customer's expense iw acdance with applable law 3 Ettoct of Termination (a)Terriralion or suspension by either party of a Service o Serwce Component does nl wave any other aqh's a remedies a arty may haw unor thus Agreement an wl not alfect he nghts ano obligations of the pates regarding any otbes Sorvca o Service Compnen! (b)It aService or Sorce Component is etmuneted Customer wilt sy all amounts ncurgd poor to te ettecve date ot term.nabo 8.4 Termination Clarges. (a)I Customer terminates this Agreement or an affected Servce o Service Component for cause in accordance wth the qreernenl (including pursuant to secon 8 1,8 2(a)8 2()8 2(1),8.2(e)).u +ATI terminates a Sere a Serice Component other than ior cause accordance with the geemnent,Customer wnl not be 'iable tor the terr#alion charges set 'orth ir this Section 8.4 (b)I!Customer o T&T terminates a erte or Servce Corponet pnor to Cutover other than as sot forth n Section 8 4(a).Customer (i)will pay any pre-Cutover lermiatoo or cancellation charges set out in a Pricing Schedule or Sorvce Publication,or (i)in the absence of such spefied charges,wall reimburse ATT tar time and matenas inured prior to the effective date of terminaton,pus any twrd party charges resulting torn he termunaior wch are not reasonably avoidsble (c)It Customer AT&T erates a Serwce ot Serce Component alter Cutovar other than ss set forth n Section 8 4,a).Customer wii\pay epplcable termalon cages as 'o'lows (1)50%(unless a different amount is specfed mn the Pcing Schedule)of any unpaid recurring charges fot the terminated Serve o Serce Component attitulatie o he unexpired portion of an aopicab'e Min mum Paymenl P9nod (i)it terminator occurs betore the end ot an aptcable Mnmum Retentiar Penod,any assocated credits o waved o unpaid no- recurring charges,and (ii)any chayes icurrec Uy AT&T for a third party {e no!a TT A!fliae)due to the lermnation which are no! teasorably avoidabe The charges set foth m Sechcns B 4(c)(i)and (i@)wal not apply (e terminated Sennce Component is replaced with an upgraded Servce Component at the same Ste,bul only f the Mnimnu Payment Perd or Minimum Reter#ion Period,as applcable,(the Murmmum Prod')ard assocated charge for tn replacement Service Comnponenl are equal to or greater than the corresponding Mnimnam Period and associated charge tot te terminated Servce Component,respectively,and it the upgrade is not restricted in the aplcable Service Publcation (d)m add»ton,f Customner terminates a Pung Schedule that has a MARC,Customer wl pay an amour!equal b 50%0l {he unsalsfd MARC tor the balance f the Prcng Schedule Term 9 IMPORT/EXPORT CONTROL Nether patly will use,distribute,transfer or transmit any uqupent sorwces,sollwro or technical lo malion provided under this greement (even f incorporated into other products}except in compliance with all appkcable import ant export laws.convlions and regulators 10.INDEMNIFICATION AT&,T agrees Ho indemnify,hold harmless and detend Custmer and its lcers,employees,agents,and instrumentalities (the'ndemrilees} from any and a'liability losses 0 damages,including.but not limited lo,attuneys'tees and costs of defense,which Customer or its officers employees.agents,cr instnumentaltes may mu as a result of clams,demands suits,causes of actions or proceedings o any hind or nature ansug out o!relainc to o esuttnq 'rom the negligence.gross cgece o willful misconduct of TT o its emplcvees,agents servants,partners principals o subcontractors in the pertomanre ot this Agreement AT7 sha!pay all dams and tosses in connection erewtlh,and snail investigate and defend all :lams,suts o acons of any kind ot nature in the name of Customer,were applicable, ncdudrg appeltate proceedings,and shall pay all costs,judgments,and attorney's fees which may becurred thereon ATT oorssly understards and agrees that any insurance protectrqureo by his Agreement or ohorwse provided y AT&T shall in no way Im!AT T's r9sponsbity to ndemnty,keep and save harmless and defend Customer or its o/fcers,employees,agents and nstrumnentalties as herein provided,except that AT&T shall not be table for any labylity loss or damage resulting solely from the negligent or w/ttul acts Or Ontssions 'the lndam»tees The above indenwuhcgtin rosin shall survive 'he expwvan or terminator of thus Agreement H1 INSURANCE Jp6 186 102924 Page 10 of 19 DocasJ Erv0lone ID 60B76670-4032-4212-B101-6£€BB8/93CEG MASTER AGREEMENT nu ta.ta snal nan catty end endeavor lo qume ls subcontractors to carry dug le err.the 'otoww ig nsurace 1 Corrercua General Lablty as per tor ISO CG!00 01 or equivalent-$2,000 0:(per occurrenc e and n me +qegate) 2 Au0m ite L.uattty $2.000 .000 (per accdon!),and 3 workers Com pensaton,as requrec ursuant to fovda Statutes ans m p oyers Luau#ty wth a r t o'$1,000 ,000 per ardent, 0er iisease per employee,and per dsease po'icy lmit,and 4 Gyer Labtity with mits o!$1,000,00)per occurrence,and $2.000,000 general aggregate covenng cuams no/vng pva.y volatons nlormaton thett,dam age to or destruction 0'electronic tor mnaton.+tentor a and/o urtentonal release o private informalion alleraton of electron;informaton,exto rton anc network sec unty 5 Professional Lab#tty {Errors &Omissons)insurance wm tits of $1.J0,00)per O rrence t ca:m,and $2 000,00/0Ac aggregate Install at F oater insurance against damage o des!rucon ot the materials o equipment in tr ans!to or stored on or of the Prye!Ste,wtwch is to be used (staled to a building or structure)m tne Pro,ect Co ntract or set-nsuros thus nsk (City of Mam each stall be a Joint Loss Payee on thus polcy.as s interest may ap0e ar Tis pol icy s!al rer an n borce until acceptance o the project by Ihe Cly) 7 umbrella/Excess Latty Insur8rce n an amount l $10.000.0C0 er occu rrence and in tne aggregate.The umbrella coverage rust e as toad as he pn!nary General L ability cover age Ctrctor may us:any cuntiaton o'prmry and excess to meet the repurred total limits 8 Contractors'Pollution Legai Laity (f proe!mvoves envronmental hazards),wth hunts no less /nan $1.000 ,000 per occarenos o:caun,and $2 000,0I po'cy a99 cgate AT sell-insures this nsk Acceptability ot Insurers -Insurance mus t be placed wth insurers wth a carrent MAM Bes rating of A-Vi o mgher.I[not rated,exceptions may bu made for memters of the Florida Insurance Funds (e FW CIGA,FAJUA)Carriers may also be considered (they are lgble lo do insurance busmness in the State ot Fonda Veficalon o'Coverage-Contracts sha lt furnish he City wth Contractor's !om for sell-nsuranoe ot cignal cortfcal es and amnenda lory endorseme nts.or copes of le applica ble insuran ce angu age,elfecting coverage requ red by hs contract AI cerhficates and endorsements are lo te rece ived and appro ved by the Cly before wo rk comm ences However,talure to ob/aw te required doc uments pr to tie wo rk peg nomg shail not wale tte Contractor's op/igalon o prowde trem Pn to the com mencement o'any work by an AT&T subcon tractor under thus Agreement AIT snail tursh the Cry wtn a cop y ot the subcontractor's insurance intormalon CERTIFICATE HO DOER MUST READ CITY OF IAIAM I 8EACH Co E XIGIS Ins.ran.e COmplnc Services 0 947Mumeta.CA 92564 Kndty submit al!certificates of insurance,endorsements,exerpton letters to wur servcng agent,EX(GIS,al Certificates-namn bea,ti@ ts#works corn Contract snall prove 30 days'notot canceiaton to the City tor any required coverage Pa!is no!epinrmd The insurance cortfrc.ate lot General Laity shall evidence the City as an addrona insured wt respect o Contractor's operations under thus Agreem ent and evidence a waver of subrogation endorsement to the extent allowed by !aw Con tacto may self-nsure any of le requred cov erage fectronwc certificates of insurance must be submntted to the City's Risk Manager {pnor to any work and/or servces commencng)and wt be kept on fie in he Offce of the Rusk Manager The City sew have the wqnt to obtaw from the Contractor a specrnen py of the requited surance endorse ments,n the event that tte certificates ol insurance are nadequate to ascertain compliance wth the requred coverage Complance wt the foregoing requirements shall not reeve the Contractor of the haphities ad 0bgalons undo'thus Sect.on or under a ntr portor of mus Agreement Jp6186 102924 Page 11 0f 19 Dousian Envelope 1O 607667+-4032-4232-10 1-6EB93BCE6 MASTER AGREEMENT he Contractor snall not ugnc:any wtk and o serves pursuant to thus Agreement st al insurance quet!under tts Section bas teen obtaned. Contractor shall he responsible tot assuring that the Ir.surare coverage teque under this \gruemont remnin in effect tor to duraton ol this Agreement,including any extensions her!If insurance certificates ae scheduled ta e«pre tduring the lem f this Agreemen!and any rtens0 hereof.Contract or shall be rospons pe or submtlng new or renewed msuran.e certificates to the Cty's Rsk Managemen t dmnnustr ator wtnn 10 days o!overages Deng bound wth the insurers In the vent lat expwed certfcales are n(rep'aced wtn new or renewed cert'icales which cover the term of thus Agreement and any extension hero' ()the City shall suspend thus Agreemen.onti such time as the new or renewed certificate!s)an recerveo mn acceptatte 'arm by he Ciy's Risk Managerenl Administrator,or (0)he City may,a!its sole discretion.tennmnate the Agreement or cause and seek re-procurement damages trom Con tract or in con unction wlh the violation ol he terrs and cord tons at this Agreement Compliance wtn the loregong requirements shat not r9eve ontvactr of ts abytes and v0lgaons under ms Jre9rent Spec!a!Risks or Circumstances The City l Mam»Beach reserves the right la modify these requrerents nctuding limits based on the nature o!the usk,piu exertete,n1sure cuvet age,otbe speaal Arcturnslances out only to the extent that i ls required of surla operations of the City mniled lo once every three (3)years or as often as a change n app'iabe law requires,and with 80 day advancnd written nolice to Contractor I'No discvnatin n connection wth the pertormance o!the Serves.the Contractor shah not exclude tor participation n,deny the benefits of,or su;ec lo scnm:nation anyone cn the grounds of race,color,national otgn,sex,ape,disability,religion,ncome ur family status Additionally.Contractor shalt comply fully with te City ot Miami each Human Rights Ordinance,codified n Chapter 6?ol the City Code. as may te amended from time to time,proribiing discnmenation in employment,housing.public accommod ations,and public services an acunt of actu s!or perueved race ,cclor nahoal origin,religion,sex,intersexuaty,gender identity,soxuat orienlalvon,marital and hamlial status,age,tsabiity,ancestry,beignt,weight,dcmesbc.partner status labor organvzalion membership,familial situation o!polio.a! afatucn 3 Pubic Entity Cmes AT&T hereby certfes that,o the best of ds now'edge ,ro ndiwdual member of AT&T,no employee,and to subcontractor under hvs geemnent at mmedate family member of any o!the sam e is also a member of any tard,commission,ur agency ot the Customer In the event AT&I has no po krowleJge o'a conft ol interest as set forth above and acquires nlormaton which may ndcale al bhere may be an actual t apparent vnint«on of the above,AT&,T shat provply bnng such infaralon to the attention o!the Customer's pro01 manager AT8T shat thereafter cooperate win the Customer's review and iveslgalion of sun informabon,and cor p'y with the instructions NT&I rceves from be project manager in regard to remedying the stua!ion Prior to commencement of the Services,Ccntractor shall file a State ol Fonda Form Our 706B,Swo rn Statement under Secon 27 1333)/A),Fonda Statute On Public Etty Cmes wth the Cy s Procurement Drsio 14 MISCELLANEOUS PROVISIONS 141 Publicity.Nether party mnay issue ary pubic sta tements o announcements ·eating to the terrs el thus Agreement or lo the ptovson ot Servces without the prior writter consent l th other patty 142 Trademarks Each party agrees not to display or use,in advertising or oterise,any of the other party's trade "ares.'0gos. Habemar ts set vie ta ks u utter mdi:ra U utipr wit!tu!(be ulhet why's pin wulle unsent,wht t.unsent may bu evoked al auy 're by notice 143 dependent Contractor Each paly s a dependent contractor Neiner party controls the other ans nether party n its Affiliates empl oyees.agents or contractrs ave A'fates,employees agents or contratcrs ot the other arty Contractor understands and agrees that Contractor's or subcontractors'use or entry upon City properties sal not in any way change its or ther status as a independent contractor Contractor further underslands and agrees a:any ad all liabilities regarding the use o any al Contractor's ployees or any u(Contractor's subcontractors for Serces related to thus Agreement shall be borne solely by Contractor throughou t the tern of thus gruemen!and at trs orovrson sha surve the 'emotion or hvs Agreement Contractor agrees and understands Iha!() Jp6186 102924 Page 12 of 19 D0ors»gr Ervepe IE 60 7667DX-4032422-8101 6FB8BT93C E6 MASTER AGREEMENT any 4nu awl subc on trac tors p owdng Se rve s e lated to tus Aqeemt shat pe pat throu gh Gutrato:an d nu08 pas duecliy Dy the Caty, an d (u)any ad alt htabtes regatdn y paynent to o use w'subc ontrac tor s to ary of he Services related to thus g oe me nt st ail be borne solely by Co tvactor 144 Force Majure A 'Fore Majeure f venl'shall me an an act of God ,ac t of go vernmen tai body or military au thori ty,re, exp losion,po we r {alure flood ,stor m,hurn:ane,snx hoie,other natu ral disas ters,epw em ic,cab ls cu!,po wer black out stoke,'abhor dispu te., or c ts amn vsstcns at ca ners or suppliers acts at reg ulatory or go vernmental agen es,not or civ/drshurba e war a terrorsm,sat0 ta;e nsuwrecton,bloc kade ,o embargo l the eve nt that eeither pa rty is de layed n tre per form an ce of any ac t or ob ligation pursuant to or req uired by the Agreeme n!by reason of a For ce Maye ure Even ,the m e lo requreo com pleton ol such act or obi .gat or shall be exteroed by tre number o!days 0q ua!to the total numnter of days,it an y,'ha!such part y ts actua'ly de laye d Dy such Force Ma,eure Eve nt.The party seek ing delay in perform an ce shah give notce lo the other party spec ifyi ng the antcipated duraton ot the delay,and it such de'av sna extend be yond the d uration spe fed in such notice ,addition al notice shall te repe ated no less than mon thly so lon g as sun delay due to a -orce Mayeu te Even!con tinues Any party se eking delay i pe rfor ma nce due to a Force Majeu re Eve nt shall use co mmercially reaso nable eff orts lo rectify any con ciion causing such delay and shoal coo per ate wth the oth er a rty lo overcom e an y delay ha has tested 4 5 Am endm ents and W aivers Thus Ag reem ent con stitutes the so'e and entre agreement be tween the pares here to Mo mod /hca lion or amen dm ent her el shall be valid unless m wrilng and ex ecuted by prope rly authorized represe ntatives o!the a rte s her eto Ec epl as utte r wo rse set for th u lid e 4 auve the City Mana ger st ab have le sole authority lo extend,aner d,wr uod ily Vis g ruutert on0 be had a!the C ty Any supp/eme n!to or mod ttca tan or waive r ol any prov si on ot thrs Agreem en t must be wtg and saned by authorized represe ntabves of bot h par es A waver by ether party of any breac h ai this Agr ee m en t will not opera te as a waver uf any alter br eac h a'mis Agreement '4.6 As sg mre nl an d Subcontra cting (a)Netter pa t!y sh all assign,traosier,convey or oth erw se dspo se ut this g re cem ent,incl uding its g hts hive or intere l n or to the sam e or ary pant /ere !w thou l the prir wn tten con sent of the other part y,wuch co nsen t sh all not be reason ably wilhhe'd or delayed (D)A I m ay subco ntract lo an A/f lat>or a tntd party work to be pert o me 0 und er thu s Ag reeme nt but wl terr a/n financial ly responsibl e tor th e pe rfo rm ance of sun o lgatons 147 Severabi lity I'an y por tion af this Agreem ent rs foun d to be v alid or unentorceab w.or it,notw thstan ding Sec tion 15 11 (G overn ing La).app lcabe law mnandales a dtferen t interpre tation or res ult,"he rem nainmg rovson s wll remain n effect and 'he parties wll neg o±ate n good faith lo subs!lu te ort sucn invalid ,ieyal or unenforce able prov sion a mutually accel ale o vson consisten t wlh the org nat intentio n o/the part es 148 Injunctive Reliet Morning in his Agree me nt s ntended to or should oe cor strued to pot /bt a party from seeking preliminary o perm anent injunctive rel ief in approp riate rc umn stan ces irom a court of compete nt punsdicton. 14.9 Legal Acuon/Resolution ol Contra ct Disputes.AT&understands an d ag rees hat al dispu tes be twe en AT T an d the Cy based upo n an al logo0 volal kon of tho ter m s of /hi s Ag roo ment Dy be City shall be su bmitted tu the Gty Man ag er for hies/et resolulron ,pr tor to A T be in g entitled to seek judicial ree f n co nnection therewith.The City Man ag er sh all rerder an ndial ec onmn en daton tot determi nation o suc h dispu te,in wntg .as soon as prac tcabe.but rot later than forty-five (4)days of recep!of suc h cdam,unles s the parties mu tually sp late otherw ise in w iling at o!her circum stances wa rra nt a time extension as delerr ed by the Cly Filure lo rene r a written 1ecision within te 45 days.o a la!er date it stipulated by tte parties,sha\be con sidered a den .a o'the clam The adherence to this Sect ion s a cna tion pr eced ent to the msttu «or of any cvl aco by the ATT against the City Any legal acti n ari ng w con nect wlh thus Ag ree ment m ust be fled w thin five (5)years after be ca use ol action accrues .or such short er 7m e as Fonda la w requires ,or t w t be deemed tim e barred an d wa ved 14.10 Notices .Any re quired ro le s under lhws Agre em ent snal be in wrtng and shal be dee med validly delive red t made by hand (r which case delvory ww!be deeme d to ave been ettect ed vnm ed ately),o by ove rnight m a!(n which case de livery wll be deemed to nave been effec ted ore (1)buste ss day afte r the date of mailing ),or by first as s pr e-paic post (in w ict cas e del ive ry l te dee ned to have be en effec ted five (5)days alter the date o!pas tng),or by tacsmte o elec !ron wc an sm ssion (in wtwch case deliver y wl be dee rred l have bee ellec ted a me day the tran smission was sent).Any such nobce sha ll be sen t to the ofie o'the recipient set toth on the cov er page of th s Ag reem ent ot to such oth er office or recipi en t as designate d n w ting 'romn Am e to tim e 1411 G overning Law/Venue Itus Agreemen t stall be c ons!rued a d enforce d accor ding to the laws o'he State of Florida Venue in any proce edi ngs betw een the parties shat be n any state or fed eral co urt n Mar ni-Oad e County.Flwn da Eac h pay shad'bear is Uw attnrney:fees Eac h party waves any defense,wheth er asserted y ma lon o pleading,that he aforem ention ed cou rts are a n ptoper o Jp6186 102924 Page 13 0f 19 Oocusgo Envelope IO 6087657D0-4032-4282-8101.6£87938CE MASTER AGREEMENT uncoverel venue Mruovet the pees consent to the personal utrsdiction of lhe alternentoned 00utls and revocay wave 3ry objectors to s3id jurisdiction The antes revc3ly waive ay ng/ts o 3 pryal 1412 Compliance with Law s Eact arty wilt comply with al applicable aws and eg ulahicns and with all apl:able orders issued 0y courts or otter governmental bodios o com petent tunssdtion 1413 No Third Party Benetlciaries Tis \geement is l the benefit t Csome'an ATT and does not provide ay turd party 'riding Users)the ght to entorce t ot 'o bring an action tot any emesly cam habity enburserent ot cause o'achon ary otter night or prvlege 1414 Survival The respective ytsiwgatons ol Custwmne and AI&T nat by /her nature would cntmue beyond he rrunal erpvato o!hus Agreamnent,nck.dung tne indemnity an obigatons ta detena and hod nermiess set torr in Sect.on !0,owgatons se! iott ir Section 5 {Confidenta!Intormaton).Section 6 (Lumulavors ot Lally and Disclaim ers)and Secti on 7 {Thu)Party Clams),wii surwve such termination or expuaton 1415 grooment Language.The anquage ot /us Agreement s Eng"sh I!!here is a on/et between lhs Agreement and ay translatcn,the Englsn version wil take precedence 1416 Entire Agrwomgnt Thus g eom ent constitutes tu re aemenl elwea the wales wl'+es 'to its subject mallet Exel as pr0vied in Section 2 4 (License and Other Terms}thus Agreement supersedes al!other agreements.propos als,re3resentation1s, statemer ts and understandings wte!her written o:oral,concernng me Senes or the ghts and oigatonos reatmng to the Serves.and the pates dscat any velance thereo n This Agreement wt rt be mod«ed o supplem ented by any written or oral stale men 's popusas representa tions,advertisements.service descations or purcnase order toms not expressly set fort n tis Agreement 1417 Inspector Ge nera!Audit Rights for the Purposes o'Inis provision,'City shawl mean Customner Po lo submitting any materials requested under !ms Seclion 14.17,AT shalt cearly mark al pages containing intormaton protected from public dsclosu re unter Florida Statutes o +ede ral law wth the coliowng language.along wth a ctalion to the applicabl e state or toder al statute.'This page is protected from pub»c disclosure ursuant to [ENTER APPLICABLE STATE OR FEDERAL STATUTE HERE}Absent a final judgme nt by count o'competent ursdiuon direr.'ling otherwise the City shall not publicly disclose any malenals prope rly naked mn accwu dance wth tr.e above requirements 1)Pursuen!to Sec!0n 2-256 of the Code o!the City o'Mam Beach ,the City has estabished the Office of the Inspector Gereral wch na y,on a random basis pertor m tevews ,audits,inspections and investigation s on al Cly con tacts,/hrcughou!the d.uraton ot sad contracts 'his random audit is sepa rate and distinct trom any o/er audt pertorned by o on penal ot the City 2)The Office ol the inspector General is authoruzec to rves!gale City attars and erpwred to revw past prcse nt ans pro00se1 City programs,accoun ts,recor ds,contracts and tansactions In addtion ,the ispeto General has the power to subpoe na witness es, administe r oaths,requwe the productior ot witnesses and monitor City project s anc programs.Montong oi an exsting ty project or program may include a report concerning whether the project s cn lme ,within;budget and n conformance wth the contratt dcumen!s and applicable law.The Inspector Genera!shalt have the powe r lo audit,rveslug ale,monutr,oversee,inspect and review aper airs,actvtties, pertormace and procurement process iz uding tut not iirmted to project desgn,bid specillcationos,(b d/proposal)submita s.,aclilies of TAT,Ats 0/hi9rs agents and employee s,bobbysts,City stat'and elect ed ofcials to gnsure compliance with the con tract documen ts and to detect laud and corrupton Pursuant to Section 2-378 ot the Cly Code the City is allocatng a percentage of its overa anual con tract expenditures to tund tne acbvtes and overation s of the Office of inspector Genera 1)Upon ten ('0)days witen note ATAT ATT shaw mnake al requested records and documents avalable to he Inspector Genera ior inspecton and copyng he Inspector General is empowe red to retain the servrces o'dependent ovate seto auditors to audit,investigate.mnorto oversee,spec and revew operatons acvies,performance ad procurement proce ss ncduding Dul not lured lo project uesgn,bid spec:fcatins,(id/pro posal}submittals,actvtes of AT8T its o/icers,agents and emp'oyces.lobbyists City stat and Pelted oiliais tc ensure tcorp kance wtt the contract documents and to detect fraud and corruption 8)The Inspector General sha have the ugh!lo mspect ant copy al documents ant recor ds mn IT's possession.custody o on lol wtich m the inspector Genera l's sole judgment,pertam to perto:mane of the contract,mncudmg,bu!no!lite±to orginai estimate fies change order est.mate fles,wor kshee ts,proposals and agreemen ts from and with successful subcontractors and suppliers ,all project related correspondence,memoranda instruction s financial docu men ts,construct on docu ments,(bid/proposal)and rcontrar.t documnon ts back-cha ge documents,a!\documents and ecords whch involve ash,trade or volume discounts,insurance proceed s,reates,o dividends received,payroll and personnel verc.or1s and su.porti ng documentation tor the aforesaid doc umen ts and records. Jp6186 102924 Page 14 0l 19 Oocusgt Erv0ope 10 0B7867D04032-42B2-B 101-6EB8B /9308CE€ MASTER AGREEMENT )IIsnalt make avatabie al ts off at all reasonable tmes the records,matenals,and otter evince regarding the anus'to (bd pvepat aton)ano performance ot thus Agreement,tor exam»aton,audit.o reproduction,until three (3)years after final payment uter ts Agreeme nt or tor any longer penod required by statute o by other clauses o'Its Agreem ent in addition If thus Agreement is cnmn p'etely o partially le:mnale;MAT&T shl make av atie records relating to the work terminatrt until three (3)year s after any resuhn final lermwnahior sett'erent,and 1 AT,I snal rake avalable reco ds relalig tc appeals o lo lgalion or le settlement ol c'ams an«sing under or teialung to lhvs Agreement until such appeals,igation,or cars are finally restved i)Ihe powsons n thvs secton shall apply to AT&T,its officers,agents,employees,subcontractors ad suppers AT&I shat tnccorate the provisions in mus sertvon in all subrontracls ant all other agreements eeru tet byf ?T in n nrt«on with the perirman.e of thus Agreement ?)Nothug r thus section shall mpait any mndependen t gnt to the City to cona uct audits o investgatwve actbes Ing prow$sons oft thus sect or are netter tended nor shall hey pe construed to mpose any liabily on the City by T T or thrd parties. 1418 E-VERIFY For le purposes o'this Seton 14 18 'Cly s1ail rrean Custorer (A)ATAT shall comply wt Sec1ion 448 295,Fond a Statutes,"Empoyrnent Eqipity (E;-Verty Statute")as may be amended om me to Mme Pursuant to the E-Venty Statute,commencing on Januany 1,2321 ATT shall register wth and use the E-Venoby systern to vetly the work authorization status o!all newly wed employees during the Term of the Agr eement,provde an affidavit stating tat the AT does not employ contract with,or subcontract th an unauthorized alen,or,upon the City's written request,otherwise demonstrate AT&T's comphar ce with Sec tion 448 095 as described theren Additionally,AT&T shall expressly req uire any subcontractor pertoimnmng work or prowdng services pursuant to tte Agreeme nt to ulize the U S Department of cm eland Security's E-Verily system to venfy the emp 'yen! chgibty o'all new employees tired by Ihe subcon tractor during the contract Term,as app licable If ATT enters into a con tract with an appovcd subcontractor.the subcontractor must provide the T T wtn an affidan!stating ta!the subcontractor does not erploy,contract with,or utcntrac!wth an unauthorized alen TT shall remntan a copy of such affidavit lot the duration o'the Agreement o such other extend ed penod as may be required under thus Agreem ert (B6)TERMINATION RIGHTS (1}Mme Aly has a good lam helef Iha!ATT has knOwrg'y violatec Sectan 448 09(1)Florida Statutes We Cly snail terminate thvs Agreement with AT or cause.aa 'he Caty sha/therealer have o owe no further obligalion or ably Mo AT&] (2)imte Cly has a god laith 3elice'tat a subco ntractor has knowang'y volatec the toregomg Sutseclion 14.1(A),but the AT#T otherwise complied wlb such subsection,the City wid)prom ptly notify the AT&7 ad order the AT&T to immediately terrinale the Agreement with Ihe subcontracr AT&Ts failure to lermmate A subcontractor shall e an event o'det aut under Is Agreement,enttng Cly to terminate the AT&T s contact tor cause (3)A contract terminated unsr te oregong Subsection (\1)at (8)(2)s 0 in breach of contract and may not be considered as such (4)[he Cly or AT&'or a subco ntractor may fte an action with the Circuit o:County Court to challenge a lermun alon under the tregoing Subsection (3\1)0 (B)(2)no later than ZO calendar days ate:the oat cn wch the ccnrac!was terminated ()I the City tor r ates the greenenl win ATAT under the foregoing SubsecMan (B)1),AT&T +nay not be awarded a public contract tor at least 1 yea r after the dale of termmnat.on of this Agreement (6]ARI s lnable tor any a0d tonal costs curred by the Aly as a vesut of me termination ot thus Agreement under tis Sect«on 14 18 1 DEFINITIONS Attiliate'o a party means any entity that con trols,us con trolled by or is undo:com mon con tvo with such party 'Agreement or "Contact Doc uments'means ts Agreement and exhubs attached hereto,including the folioetg Contract Documents each of when are exressly incorp orated oy reference the RF,mcdi g any adde nda thereto (Ate RP),Me Con tract0r's Ip6186 102924 Page 15 of 19 Dcasg Erveipe D G0n7667D0-4032-422-B101-6F BR7933%.£ MASTER AGREEMENT Response to the RF ',erwce Order ard in.mg Schedule and,the Master greemanl,cudg the AuP,Tant's Goiaeboors ant Serwe G u.des,Io 'r ated Inere 'Pt means an applcalion prog ram ntertace used to make a resources request tom a remote implementer progyam An A'I may ndude codug.speculations for routines dala structures,object classes,and protocols used o communicate between pr0gas Attachments means any supplementai matea or doc umentaton lo thus Agreement which are expressly incorporated by relernce an! made a part of this Agreement as if set 'ortn in Luk ATT Softwaro'means software,ncludirg APis,and all associated wntten and electronic documentation and data owred by ATT and censed by MT&T AO CJ9'er.AT&T So#ware dos not include sotware thal is not luwished to Customer. "City"m eans tho City of Miamy Beach,Florida,a Fo nda m unvca!crorabn.in all respects hereunder:.Caty's pertormnance rs pursuant to the City's ca a ly as Owner n the event the Cty exer a ses is regulatory 3uthonty as a governmenlal bod y,te exercise of such regulatory au thon ty and the en forc emnen!of any rules,regulations cod es ,laws and ordinance s st:al be dee med to have occu rred pursuant lo Cy's autionty as a governm ental bod y and snail not be alt table i any manner to the Cly as a party o lhvs qeemen C ity Com m ission "means the leg sla ve bod y ol ta City "City Manager"means the duly appointed Chef dmwstralve Ofter ot the City The City Manage r shall be construed to rciude any duly authore d representatives ot the Ciy designated m wntng wth respect to any spec fic matter(s)concerrwg the Contact Documents (exclusive ol those aultoizatons reserved t the Cty Gormission or regulatory or administratve bodes having unsitcion over any matter(s)relate!to the Co trac!Documents) "Chango Order"r "Amendment"means a wtten dccumen:ordering a mutuaily agreed upon change in the Contract Pnce or Con tra.t me o a change m he Work ny Change Order (or Amendment)must be duly execu te!by the City Manager,ant any Change Order (o Amendment)in excess of $50,00)shall be subject to the pror approval of he City Com mission Customer Personal Data"means information that centires an Individual,that Custcmer directly or indirectly makes accessible o ATAT and Ihat AT&T colects holds o uses n the course o'prowding the Serices Cutover'means Ihe dale Customer's obligalon lo pay tor Serves begns Effectivs Date'o!a Prang Schedule,which is part,or becom es ant,of thus Agreement means the date on wtich the last party signs he Pncng Schedule unless a later date s required by regulation ot law MARC-Eligible Charges'means the recurring and usage charges (including amounts calculated firom unpaid charges that are owe under Section 8 4(c))),afler deducting applcabe discounts and credits (other than outage or SL credits),that A&I charges Cuomer to the Services identified n the app«cable Pncng Schedule as MARC-contributing.Tne toiowing are nt MARC-Eligible Charges (a)charges for at in connector wtn Customer's purchase of equipment,(D}taxes,and (c)charges nosed m connection wt governmentally imposed .osls o fees (such as USF PICC,pay!rue srvte ponies cumpersaton,E911 ad deaf elay charges) Minimum Payment Period means the Mmnirum Payment Perd identified for a Ser ce Component a Pung Schedule or Servce Pub»cation during wtich Customer:is required to ay recumnng charges tor mhe Service Component Minimum Retontlon Poriod means the Minimum Retention Pertd identlied or a Servce Component in a Prcinc Schedule or Service Publication during which Customer ts requred to main'an servce to avod Ie payment (or repayment)o certain coedits,waived cnages r amortized charges Purchasod Equipment means equipment or other tangible products Custore:urchases under thus Agreement,including any replacements ot Purchased Equipment provide±to Custome r Purchased Equipment also includes any internal code requwzd to operate such Equipment Purchased ourpnont does not mcdude Software but does cdude 3y pl'yscai mneda povded to Cus!oner or wh«ch Software u stored "Sorvices"or "Work"shall mean he services and wok to be provdvd by Contractor to the City pursuant 'o tho Contract Documents Service Component"means an indivdual or ponen!of a Serwce provided under Ihis Agreement Service Publications 'means Tails,Guideboxw s.Servce Gu0es and mhe AUr Sito means a tysicatcation,n'uding Customer's colocatin space on TT4 or ts /fliate's subcontractors properly,where ATl tn«alls or roves a Serva Jp6186 102924 Page 16 0l 14 Docusgo E+elope ID 60B/667DA0.32-42862-1016£/93D8CE6 MASTER AGREEMENT 50ltwa'a means T&,f Sattware ad Vendor Software Third-Party Service means a servce rowdel drectly to Customer by a fwd party under a separate agreement between Cusoner and tie {mud party Vendor So/tware means software,nciudm;Pis,and al asscrated wller and electronic documentalran and data Ai&T furnish9s to Customer,otter tan ATI Software [THE RFMAIN DER OF THIS PAGE IS INTENTIONAL Y LEFT BANK] Ip6185 102924 age 17 of 19 Contract No.23-628-02 ATTACHMENT "B" Affidavit of Compliance with Anti-Human Trafficking Laws 23-628-02-W ide Area Netw ork Services C ontract Num be r and Title Pursuant lo section 787 06(13),Florida Statutes,th is portion ol the form m ust be com pleted by an off ic er or representative of the nongovernm ental entit y executing. renew ing.or extending a contract w ith a govern m ental entity. --Nam e of entity does not use coercion for labor or serv ices as defined mn section 787 06,Florida S tatutes Under pena ltie s of perjury,I declare th at have read the foregoing statement and that the fa cts stated in it are true E ntity N am e :A T&T Enterprises.LLC Representative/O ffi cer's Printed Nam e Erk W Lundborg R epresentative/O ffi cer's Title Assistant VP FL &TX SLED S ignature Date:Feb 5,2025 EXHIBIT A RESOLUTION &COMMISSION AWARD MEMO RESOLUTION NO.2024-32866 A RESOLUTION OF THE MAYOR AND CITY COMMISSION OF THE CITY OF MIAMI BEACH,FLORIDA,ACCEPTING THE RECOMMENDATION OF THE CITY MANAGER,PURSUANT TO RFP 2023-628-LB FOR WIDE AREA NETWORK AND INTERNET SERVICES;AUTHORIZING THE ADMINISTRATION TO ENTER NEGOTIATIONS WITH HOTWIRE COMMUNICATIONS LTD FOR INTERNET CONNECTIVITY (GROUP 1)AND AT&T CORP FOR WIDE AREA NETWORK SERVICES (GROUP 2);AND FURTHER AUTHORIZING THE CITY MANAGER AND CITY CLERK TO EXECUTE AGREEMENTS WITH EACH FIRM UPON THE CONCLUSION OF SUCCESSFUL NEGOTIATIONS BY THE ADMINISTRATION. WHEREAS,on September 13,2023,the Mayor and City Commission authorized the issuance of Request for Proposals (RFP)No.RFP 2023-628-LB for Wide Area Network and Internet Connectivity Services;and WHEREAS,on October 18,2023,the City received proposals from the following four (4) firms:AT&T Corp,Comcast Business Communications LLC,Crown Castle Fiber LLC,Hotwire Communications LTD;and WHEREAS,the bid submitted by Crown Castle Fiber LLC failed to provide a completed Cost Proposal Form as required in the RFP;and WHEREAS,the proposal has been deemed non-responsive and cannot be further considered;and WHEREAS,on October 12,2023,the City Manager appointed the Evaluation Committee via L TC #458-2023;and WHEREAS,the Committee was comprised of Francisco Garcia,Fleet and Facilities Division Director;Lazaro Guerra,Public Safety Communications Division PSCU Administrator; Shari Lipner,Emergency Management Division Administrator;Omar Mendoza,Public Works Principal Engineer;and Frank Quintana,Information Technology Chief Information Officer;and WHEREAS,the Evaluation Committee convened on October 27,2023,to consider the proposals received;and WHEREAS,the Committee was provided an overview of the project,information relative to the City's Cone of Silence Ordinance,the Government Sunshine Law,and general information on the scope of services and a copy of each proposal;and WHEREAS,the Committee was instructed to score and rank each proposal pursuant to the evaluation criteria established in the RFP;and WHEREAS,the evaluation process resulted in the proposers being ranked by the Evaluation Committee in the following order: Group 1 Internet Connectivity 1st--Comcast Business Communications LLC 24 -Hotwire Communications LTD 38--AT&T Corp. Page 66 of 2002 Group 2 Wide Area Network (WAN)Connectivity 1"-AT&T Corp. 2-Comcast Business Communications LLC WHEREAS,with regard to Group 1 -internet connectivity,the evaluation process,which includes a consideration of qualifications,scope of services,and cost,resulted in Comcast as the top-ranked bidder,closely followed by AT&T as the second-ranked bidder;and WHEREAS,Section 2-369 of the City Code requires that,in determining the lowest and best bidder,in addition to price,there shall be considered the following: (1)The ability,capacity,and skill of the bidder to perform the contract. (2)Whether the bidder can perform the contract within the time specified,without delay or interference. (3)The character,integrity,reputation,judgment,experience,and efficiency of the bidder. (4)The quality of performance of previous contracts. (5)The previous and existing compliance by the bidder with laws and ordinances relating to the contract;and WHEREAS,both Comcast and Hotwire have previously performed work for the City. Hotwire Communications has performed well,with the City not experiencing any major deficiencies in the internet services that are so critical to City operations;and WHEREAS,the City has,however,experienced significant deficiencies with Comcast's performance;and WHEREAS,the City has experienced inconsistent internet services relating to the revenue control and access systems at the City's parking garage;and WHEREAS,during this term,Comcast experienced multiple extended outages that forced the Skidata system to be unavailable,with these service interruptions forcing the Parking Department to open access to garages without the ability to collect payments,resulting in a loss of revenue for the City;and WHEREAS,based on this prior performance,the Chair of the Evaluation Committee stated that they could not support continuing to do business with Comcast Business Communications LLC as the City continues to experience an extended outage relating to critical data center connectivity that began in December of 2021 and remains ongoing;and WHEREAS,when services transitioned to Hotwire in 2018 under the current agreement, Comcast was the only vendor capable of providing the required services in the affected area, and,therefore,those services were not transitioned to Hotwire.However,despite multiple attempts by the City to correct the outage with Comcast,the matter remains unresolved;and 2 Page 67 of 2002 WHEREAS,with regard to the evaluation process,which resulted in Comcast being deemed top-ranked,it is important to note that when cost is not considered,the Evaluation Committee ranked Comcast in last place of the three proposals considered;and WHEREAS,Comcast's first-place rank is primarily attributable to the points it received for the cost portion of the evaluation criteria,where it submitted a cost proposal that was approximately 50%less than the cost proposal submitted by Hotwire and AT&T;and WHEREAS,however,any financial benefits that could be experienced by the City if it were to award a contract to Comcast would likely be short-lived as Comcast took several exceptions to the terms and conditions of the RFP,including reserving the right to increase prices at any time throughout the contract period;and WHEREAS,given Comcast's prior performance and the fact that the Evaluation Committee,when considering qualifications and scope of services,deemed Comcast to be the lowest-ranked bidder,as well as the exceptions that Comcast took to the terms and conditions of the RFP with regard to pricing,staff does not believe it is prudent to award a contract to Comcast for internet services;and WHEREAS,instead,staff recommends that internet services be awarded to Hotwire Communications,the top-ranked bidder when qualifications and scope of services are considered,and the second-ranked bidder overall when cost points are added;and WHEREAS,with regard to Group 2-WAN services,the evaluation process resulted In AT&T being top-ranked when qualifications,scope of services,and cost are considered.AT&T is the current provider of WAN services and has performed well throughout the contract term. NOW,THEREFORE,BE IT DULY RESOLVED BY THE MAYOR AND CITY COMMISSION OF THE CITY OF MIAMI BEACH,FLORIDA,that the Mayor and City Commission hereby accept the recommendation of the City Manager,pursuant to RFP 2023- 628-LB for wide area network and internet services;authorize the Administration to enter negotiations with Hotwire Communications LTD for internet connectivity (Group 1)and AT&T Corp for wide area network services (Group 2);and further authorize the City Manager and City Clerk to execute agreements with each firm upon the conclusion of successful negotiations by the Administration. PASSED AND ADOPTED this 3/ ATTEST:eRafaelE.Granado,City Clerk +a-d FEB 0 6 20%" Steven Meiner,Mayor es3i''.$3.7%f7le-) ffioiijigrRovED As rO%,sale$oRM &LANGUAGE @ 6?F OR EXECUTIONus ()1-29-5 City Attorney g¥Date3 Page 68 of 2002 Competitive Bid Re ports -C2 C MIAMI BEACH COMMISSION MEMORANDUM TO:Honorable Mayor and Members of the City Commission FROM:Alina T.Hudak,City Manager DATE:January 31,2024 SUBJECT:A RESOLUTION OF THE MAYOR AND CITY COMMISSION OF THE CITY OF M IA M I BEACH,FLORIDA,ACCEPTING THE RECOMMENDATION OF THE CITY MANAGER,PURSUANT TO RFP 2023-628-LB FOR WIDE AREA NETWORK AND INTERNET SERVICES;AUTHORIZING THE ADMINISTRATION TO ENTER NEGOTIATIONS WITH HOTWIRE COMMUNICATIONS LTD FOR INTERNET CONNECTIVITY (GROUP 1)AND AT&T CORP FOR WIDE AREA NETWORK SERVICES (GROUP 2);AND FURTHER AUTHORIZING THE CITY MANAGER AND CITY CLERK TO EXECUTE AGREEMENTS WITH EACH FIRM UPON THE CONCLUSION OF SUCCESSFUL NEGOTIATIONS BY THE ADMINISTRATION. ··--··---. RECOMMENDATION It is recommended that the Mayor and City Commission approve the Resolution accepting the City Manager's recommendation,pursuant to RFP 2023-628-LB for wide area network and internet services,authorizing the Administration to enter negotiations with Hotwire Communications LTD for internet connectivity (Group 1)and AT&T Corp for wide area network services (Group 2).The Resolution also authorizes the City Manager and City Clerk to execute agreements upon the conclusion of successful negotiations. This solicitation is currently under the cone of silence. B A C K G R O U N D /H IS TO RY The City operations require internet connectivity and wide area network (WAN)services,an electronic network that connects devices across the organization.The services are required for most of the City's operational needs,including but not limited to cross-functional data transmission,life safety systems,access control and facilities management needs,and public wireless internet connectivity.I ntemet connectivity services are currently provided by Hotwire Communications.WAN services are currently provided by AT&T. In order to consider replacement agreements for these services,Request for Proposals (RFP) No.RFP 2023-628-LB for Wide Area Network and Internet Connectivity Services was developed to seek proposals from qualified parties. ANA LYSIS Page 60 of 2002 On September 13,2023,the Mayor and the City Commission authorized the issuance of Request for Proposals (RFP)No.RFP 2023-628-LB for wide area network and intemet connectivity services.On September 13,2023,the RFP was issued.A voluntary pre-proposal conference was held to provide information to proposers submitting a response on September 28,2023.The Procurement Department issued bid notices to 10,904 companies through the City's a-procurement system,with 57 prospective bidders accessing the advertised solicitation. RFP responses were due and received on October 18,2023.The City received four (4) proposals from the following firms: AT&T Corp Comcast Business Communications LLC Crown Castle Fiber LLC Hotwire Communications LTD The bid submitted by Crown Castle Fiber LLC failed to provide a completed Cost Proposal Form as required in the RFp,Therefore,the proposal has been deemed non-responsive and cannot be further considered. On October 12,2023,the City Manager appointed an Evaluation Committee via LTC #458- 2023 to consider the proposals received.The Committee was comprised of Francisco Garcia, Fleet and Facilities Division Director,Lazaro Guerra,Public Safety Communications Division PSCU Administrator;Shari Lipner,Emergency Management Division Administrator,Omar Mendoza,Public Works Principal Engineer;and Frank Quintana,Information Technology Chief Information Officer.The Evaluation Committee convened on October 27,2023,to consider the proposals received. The Committee was provided an overview of the project,information relative to the City's Cone of Silence Ordinance,and the Government Sunshine Law.The Committee was also provided with general information on the scope of services and a copy of each proposal.The Committee was instructed to score and rank each proposal pursuant to the evaluation criteria established in the RFP. The evaluation process resulted in the ranking of proposers as indicated below and in Attachment A. Group 1 lntemet Connectivity 1st -Comcast Business Communications LLC 2nd -Hotwire Communications LTD 3rd-AT&T Corp. Group 2 WAN Services 1st-AT&T Corp. 2nd -Comcast Business Communications LLC With regard to Group 1 -internet connectivity,the evaluation process,which includes a consideration of qualifications,scope of services and cost,resulted in Comcast as the top- ranked bidder,closely followed by AT&T as the second-ranked bidder.However,Section 2-369 of the City Code requires that,in determining the lowest and best bidder,in addition to price, there shall be considered the following: (1)The ability,capacity and skill of the bidder to perform the contract. (2)Whether the bidder can perform the contract within the time specified,without delay or interference. (3)The character,integrity,reputation,judgment,experience and efficiency of the bidder. (4)The quality of performance of previous contracts. (5)The previous and existing compliance by the bidder with laws and ordinances relating to Page 61 of 2002 the contract. Both Comcast and Hotwire have previously performed 1NOrk for the City.Hotwire communications has performed well with the City not experiencing any major deficiencies in the internet services that are so critical to City operations.The City has,however,experienced significant deficiencies with Comcasts'performance. The City has experienced inconsistent intemet services relating to the revenue control and access systems at the City's parking garage.During this term,Comcast experienced multiple extended outages that forced the Skidata system to be unavailable.These service interruptions forced the Parking Department to open access to garages without the ability to collect payments,which caused a loss of revenue for the City.Based on this prior performance,the chair stated that they could not support continuing to do business with Comcast Business Communications LLC.Additionally,the City continues to experience an extended outage relating to critical data center connectivity that began in December of 2021 and continues today for critical services that remain unresolved.When services were transitioned to Hotwire in 2018 under the current agreement,Comcast was the only vendor capable of providing the required services in the affected area,and,therefore,those services were not transitioned to Hotwire. However,despite multiple attempts by the City to correct the outage with Comcast,the matter remains unresolved.• Finally,with regard to the evaluation process,which resulted in Comcast being deemed top- ranked,it is important to note that when cost is not considered,the Evaluation Committee ranked Comcast in last place of the three proposals considered.Comcast's first-place rank is primarily attributable to the points it received for the cost portion of the evaluation criteria,where it submitted a cost proposal that was approximately 50%less than the cost proposal submitted by Hotwire and AT &T.However,any financial benefits that could be experienced by the City if it were to award a contract to Comcast would likely be short-lived as Comcast took several exceptions to the terms and conditions of the RFP,including reserving the right to increase prices at any time throughout the contract period. Given Comcast's prior performance and the fact that the Evaluation Committee,when considering qualifications and scope of services,deemed Comcast to be the lowest-ranked bidder,as well as the exceptions that Comcast took to the terms and conditions of the RFP with regard to pricing,staff does not believe it is prudent to award a contract to Comcast for internet services.Instead,staff recommends that internet services be awarded to Hotwire Communications,the top-ranked bidder when qualifications and scope of services are considered,and the second-ranked bidder overall when cost points are added. With regard to Group 2 -WAN services,the evaluation process resulted in AT&T being top- ranked when qualifications,scope of services,and cost are considered.AT&T is the current provider of WAN services and has performed well throughout the contract term. SUPPORTING SURVEY DATA Not Applicable. FINANCIAL INFORMATION The department's annual budget is approximately $500,000 for this project but may vary year to year depending on budget appropriations.It is not anticipated that grant funding will be utilized for this Project. Page 62 of 2002 Amount(s)/Account(s): 550-0640-000316-14-414-582-00-00-00-$500,000.00 CONCLUSION Based on the foregoing,the Administration recommends that the Mayor and City Commission of the City of Miami Beach approve the Resolution accepting the City Manager's recommendation,pursuant to RFP 2023-628-LB for wide area network and internet services, authorizing the Administration to enter negotiations with Hotwire Communications LTD for Group 1 -internet connectivity and AT&T Corp for Group 2-wide area network services,and authorizing the City Manager and City Clerk to execute agreements upon conclusion of successful negotiations. wa s Agenda Item initially requested by a lobbyist which,as defined in code Sec.2-481, includes a principal engaged in lobbying?No. Applicable Area Citywide ls this a "Residents Right to Know ""item,pursuant to City Code Section 2-14? No Strategic Connection Non-Applicable Does this item utilize G.O. Bond Funds? No Legislative Tracking Information Technology/Procurement ATTACHMENTS; Description D Attachme nt A D Resolution Page 63 of 2002 RFP 223-62%-LB WOE AREA NETWORK AND Fran ciao Garcia 1 LazaroG uerra 8hurl Llpner I Omar lendora £Frank QulntaraINTERNETCONNECTTTY£I·.Agg~..f8ERCEG33Totals 0ROUP t TE.RET cO NO.TTY Qualhthve Quintt.thve subtotal Quihtrthve Qunthtthee Bubotl Qua.bthve Quanthtche @ubot!Qual/tathve Quarrtttthve 8ublot»Quast ttarttve Quanthttve subtotal AT&T Coro 64 12 76 3 50 12 62 3 83 12 75 3 56 12 68 2 60 12 72 2 13 3 Comcast Business Communications.LC 62 30 92 I 35 30 65 2 55 30 85 I 39 30 69 I 30 30 80 3 8 1 Hotwire Communications 68 14 80 2 70 14 B84 t 84 14 78 2 53 14 67 3 70 14 84 1 9 2 [39'/A g08&22 "3!'S2.4 is.rs;8£!±<±.n1=3-3 ·,¢.-. Prop AT6TCorp. Comcast Business Communications.LLC Hotwire Communications wt wooed tattoo z,tooao eairon Pie t 90 fol @ere feet heir»#tit [etaro'Pits ][eat+ 2 [p FOR DISPLAY PURPOSES ONLY.FINAL RANKING DOES NOT CONSTITUTE AN AWARD RECOMMENDATION. Page 64 of 2002 03-0-L tu,rTono TT --Laso@ t Lr Or ta fl t cot.cTTY NE I j I £I 5! au I EAt£A NETo(up ---ow+[+]«late -htttat lathe --alt --cotcTY AT Cr 68 13 "2 7 23 9)t !"$t 8 23 1 1 t 1 3 I •1 Carat beieea orrune.ators LC "lD "I 5s0 10 0 2 $$lD 6$2 40 lD r3 1 1 lD 6 2 '2 Ct - IT T Cr Is 1 4 .17 Carat bsnusCommunions dd t lD FOR DOSLA Y PROSES OM.I.FL,RAUOONO DOES NOT COASTTTUTE MN AN AO R±COME,JOA TO Page 65 of 2002 EXHIBIT B ADDENDUM AND RFP SOLICITATION MIAMI BEACH PROCUREMENT DEPARTMENT 1755 Meridian Avenue,3+Floor Miami Beach,Florida 33139 www.miamibeachfi.gov ADDENDUM NO.1 REQUEST FOR PROPOSALS NO.2023-628-LB FOR WIDE AREA NETWORK AND INTERNET CONNECTIVITY SERVICES October 11,2023 This Addendum to the above-referenced RFP is issued in response to questions from prospective proposers,or other clarifications and revisions issued by the City.The RFP is amended in the following particulars only (deletions are shown by strikethrough and additions are underlined). I.REVISION:RFQ DUE DATE AND TIME.The deadline for the electronic receipt of bids is extended until 3:00 p.m.,on Wednesday,October 18,2023. All bids received and time stamped through Periscope S2G,prior to the bid submittal deadline shall be accepted as timely submitted.Bids will be opened promptly at the time and date specified.Hard copy bids or bids received electronically,either through email or facsimile,submitted prior to or after the deadline for receipt of bids are not acceptable and will be rejected.Late bids cannot be submitted,bidders are cautioned to plan sufficiently.The City will in no way be responsible for delays caused by technical difficulty or caused by any other occurrence. II.REVISION:Section 0100 -Item 2.Background &Purpose is hereby amended as follows: 2.BACKGROUND &PURPOSE. The City's Internet and Wide Area Network ("WAN")is comprised of approximately twenty five twenty- six (26)sites in an area of approximately seven square miles that require various services.The City has been receiving WAN services under a Master Services Agreement (MSA)with AT&T Corp since 2015.The City has received Internet Connectivity Services from Hotwire Communications LTD since 2019.Pursuant to RFP 2018-153-JC,the current contract for these services,expires on January 24, 2024,and April 17,2024,respectively.As a result of the expiring agreements,this RFP seeks proposals for a replacement agreement. The City's Information Technology Department {IT)is seeking internet connectivity and WAN services that will allow the successful and reliable transmission of information in different electronic forms to/from all of its locations listed herein,providing an integrated approach with respect to hardware, services,and support.Therefore,the City of Miami Beach is seeking a service provider(s)to deliver internet and WAN services and 24/7 customer service support to City-wide facilities.Additionally,Voice over Internet Protocol (VOiP)convergence is a technology that is currently deployed throughout all City facilities.Therefore,the City is seeking a solution that will thoroughly support current and future VOiP technology. Ill.REVISION:Appendix A-Item A2.Scope of Work is hereby amended as follows: A2.Scope of Work. Internet connectivity and Wide Area Network ("WAN")are to be understood as a telecommunications network,utilized for the purposes of connecting computers,that spans a wide geographical area.The City's WAN is comprised of approximately twenty five twenty-six (26)sites in an area of approximately 1 ADDENDUM NO.1 REQUEST FOR PROPOSALS NO.2023-628-LB FOR WIDE AREA NETWORK AND INTERNET CONNECTIVITY SERVICES PROCUREMENT DEPARTMENT 1755 Meridian Avenue,3 Floor Miami Beach,Florida 33139 www.miamibeachfl.gov 7 square miles.The City's Information Technology Department (IT)is seeking internet connectivity and WAN services that will allow the successful and reliable transmission of information in different electronic forms to/from all of its locations listed herein,providing an integrated approach with respect to hardware,services and support.Bandwidth requirements may vary by location.Bidders must provide the necessary security within their network and all interfaces to external components,customer or otherwise,that will ensure the City is protected and that the proposed services eliminate inherent security concerns.Additionally,VOiP convergence is a technology that is currently deployed throughout all City facilities.The proposed WAN services solution must be able to support VOiP technology. IV.REVISION:Appendix A-Item 3.31.Pricing is hereby amended as follows: 3.31 Pricing.Pricing shall be presented as an all-inclusive flat monthly rate per site for each service tier,as identified in Appendix B,with no additional design,installation,engineering,or service fees.ln addition to the existing twenty-six (26)sites,all future sites added to the network will be at the service rate provided in Appendix B,with no additional costs accepted.The City reserves the right to negotiate with the awarded bidder for related items and services needed to fulfill the scope of this solicitation but not already included in the cost proposal form. V.REVISION:Appendix A-ltem 4.15.Pool of Pre-Qualified Contractors for Additional Services is hereby removed: 4.15 POOL OF PRE QUALIFIED CONTRACTORS FOR ADDITIONAL SERVICES.The City may,at its sole discretion,establish a pool of qualified AN contractor(s),from the list of responsive and/or awarded contractors,from which future improvement and/or additional projects may be solicited. VI.RESPONSES TO QUESTIONS RECEIVED: 01:1 am in receipt of the City of Miami Beach's RFP-2023-628-LB WIDE AREA NETWORK AND INTERNET CONNECTIVITY SERVICES and noticed that the 26 locations/sites that are mentioned are not listed in the RFP. A 1:We will not be providing a list of sites this time pursuant to protections included in Florida Statute 119.0725 for cybersecurity. 02:Is there a list of site addresses and the desired speeds per service type (Internet Connectivity and WAN Connectivity)? A2:Please refer to A1 above regarding site addresses.See Appendix B-Cost Proposal Form for information on desired speeds. 03.Are the costs stated in the cost proposal form fixed? A3.Yes.However,the city reserves the right to negotiate with the awarded bidder for additional items and services needed to fulfill the scope of this solicitation but not already included in the cost proposal form (see revision IV above). 2 ADDENDUM NO.1 REQUEST FOR PROPOSALS NO.2023-628-LB FOR WIDE AREA NETWORK AND INTERNET CONNECTIVITY SERVICES MIAMI BEACH PROCUREMENT DEPARTMENT 1755 Meridian Avenue,3 Floor Miami Beach,Florida 33139 www .miamibeachfl.gov Q4:In order for us to provide the City of Miami Beach with the most comprehensive and cost-effective solution, would the City provide a three-week extension for this opportunity? A4:See Revision I above. 05:Will a site list be provided containing the physical addresses of each location needing circuits? AS:Please refer to A1 above. 06.Will you include the termination location within each building (i.e.floor and suite)? A6.Termination locations will be identified per site location at time of installation walk through. Q7:For each Internet circuit,what bandwidth is needed and how many public IP addresses will be needed? A7:See A2.1Ps vary by location. Q8:For each Internet Circuit,do you require Border Gateway Protocol? A8:No. Q9.For each WAN circuit,what bandwidth is needed? A9.Please see A2. 010:Will these be private circuits? A10:WAN services are private.Dedicated Internet Access (DIA)is not. 011:Is there a particular technology you require?For example,MPLS,Metro Ethernet,etc. A11:WAN services should be Point-to-Point Layer 2 connectivity. 012.Do you want redundant WAN circuits at any of the locations?For example,at the Data Centers,or large offices. A12.Not at this time,but the city reserves the right to negotiate with the awarded bidder for additional items and services not already included in the cost proposal form 013:What applications will be running over the WAN? A13:This information is confidential. 014:Do you require physical last mile diversity or carrier diversity from the internet circuits? A14:Not at this time,but the city reserves the right to negotiate with the awarded bidder for additional items and services not already included in the cost proposal form 015.Do you have specific latency and jitter requirements? A 15.Service levels should mirror industry standards for fiber connectivity. Q16:Are you interested in SD-WAN? A16:Not at this time. 017:If you are interested in SD-WAN,do you have any specific SD-WAN features you require or prefer? A17:Please refer to A16 above. 3 ADDENDUM NO.1 REQ UEST FOR PROPOSALS NO.2023-628-LB FOR WIDE AREA NETW ORK AND INTERNET CONNECTIVITY SERVICES MIAMI BEACH PROCUREMENT DEPARTMENT 1755 Meridian Avenue,36 Floor Miami Beach,Florida 33139 www.miamibeachfl.gov 018:Wl you please list all sites/addresses you would like connectivity at for both the WAN and Internet? A18:Please refer to A1 above. Q19:Were there any specifics around the upload speed requirements? A19:Please refer to Appendix B -Cost Proposal Form for information on desired speeds. Q20:what are the physical addresses of the locations that need service? A20:Please refer to A1 above. 021.Respective to a potential WAN design,can we assume MPLS for this segment,or is there SDWAN deployed? A22.Please refer to A11,A16 and A17. 023:When providing the location list can you distinguish if you have a host site or a data center hub? A23:Please refer to A 1 above. Q24:Some of these bandwidth numbers are extremely large,and based on requiring likely 100Gbps local access for some options,there will likely be extensive construction costs which we will do our best to enumerate in time for the response is that something that is accounted for? A24:See Revision IV above. 025.Can we have a two-week extension?This will enable us time to review the site list to ensure we are providing the best pricing available. A25.See Revision I above. 026:When does the City to expect to release a site list? A26:Please refer to A1 above. 027:Correct site count 25 or 26? A27:See Revision II and Ill above. 028.Please provide the bandwidth requirements by site. A28.Please refer to A 1 and A2. 029:.Can you expand on the requirement to provide Public wireless connectivity? A29:Public wireless connectivity is not within the scope of this solicitation and,as such,will not be considered in any response. 030:Is the city looking to have both WAN and Internet at every location? A30:This will depend on the location. 031.Does the city require diversity or redundancy between the Internet and the WAN? A31.Please refer to A12. 032:What is the City's current Internet bandwidth and WAN bandwidth at these 26 locations? A32:Please refer to Appendix B -Cost Proposal Form. 4 ADDENDUM NO.1 REQUEST FOR PROPOSALS NO.2023-628-LB FOR WIDE AREA NETWORK AND INTERNET CONNECTIVITY SERVICES MIAMI BEACH MIAMI BEACH PROCUREMENT DEPARTMENT 1755 Meridian Avenue,36 Floor Miami Beach,Florida 33139 www.miamibeachfl.gov Q33:Does the city require a layer 2 or layer 3 handoff? A33:Layer 2. Q34.Does the City require Fed RAMP and/or SOC 2 compliance?If so,which one? A34.These should be provided,if available. Q35:Is the network architecture Mesh or Hub and Spoke? A35:This information is confidential. 036:How many sites require what bandwidth?How many sites require 10 GIG and 40 GIG? A36:Site requirements may vary during the term of the contract. Any questions regarding this Addendum should be submitted in writing to the Procurement Department to the attention of the individual named below,with a copy to the City Clerk's Office at RafaelGranado@miamibeachfl.gov Contact: Livia Barcelos Telephone: 305-673-7000 ext.7 490 Email: LiviaBarcelos miamibeachfl.ov Proposers are reminded to acknowledge receipt of this addendum as part of your RFP submission. 7a Kristy Sada Procurement Contracting Manager 5 ADDENDUM NO.1 REQUEST FOR PROPOSALS NO.2023-628-LB FOR WIDE AREA NETWORK AND INTERNET CONNECTIVITY SERVICES M1AI BEACH Request for Proposals (RFP) 2023-628-LB Wide Area Network and Internet Connectivity Services TABLE OF CONTENTS SOLICITATION SECTIONS: 0100 INSTRUCTIONS TO BIDDERS 0200 GENERAL CONDITIONS 0300 PROPOSAL SUBMITTAL INSTRUCTIONS &FORMAT 0400 PROPOSAL EVALUATION APPENDICES: APPENDIX A MINIMUM REQUIREMENTS &SPECIFICATIONS APPENDIX B COST PROPOSAL FORM APPENDIX C INSURANCE REQUIREMENTS SECTION 0100 M IA M I BEACH INSTRUCTIONS TO BIDDERS 1.GENERAL.This Request for Proposals (RFP)is issued by the City of Miami Beach,Florida (the "City"),as the means for prospective Bidders to submit their qualifications,proposed scopes of work and cost proposals (the "proposal")to the City for the City's consideration as an option in achieving the required scope of services and requirements as noted herein.All documents released in connection with this solicitation,including all appendixes and addenda,whether included herein or released under separate cover,comprise the solicitation,and are complementary to one another and together establish the complete terms,conditions and obligations of the Bidders and,subsequently,the successful Bidder(s)(the "contractor[s]")if this RFP results in an award. The City utilizes Periscope S2G (formerly known as BidSync)(www.periscopeholdinqs.com or www.bidsync.com)for automatic notification of competitive solicitation opportunities and document fulfillment,including the issuance of any addendum to this RFP.Any prospective Bidder who has received this RFP by any means other than through Periscope S2G must register immediately with Periscope S2G to ensure it receives any addendum issued to this RFP.Failure to receive an addendum may result in disqualification of proposal submitted. 2.BACKGROUND &PURPOSE. The City's Internet and Wide Area Network ("WAN")is comprised of approximately twenty-five (26)sites in an area of approximately seven square miles that require various services.The City has been receiving WAN services under a Master Services Agreement (MSA)with AT&T Corp since 2015.The City has received Internet Connectivity Services from Hotwire Communications LTD since 2019.Pursuant to RFP 2018-153-JC,the current contract for these services,expires on January 24,2024,and April 17,2024,respectively.As a result of the expiring agreements,this RFP seeks proposals for a replacement agreement. The City's Information Technology Department (IT)is seeking internet connectivity and WAN services that will allow the successful and reliable transmission of information in different electronic forms to/from all of its locations listed herein,providing an integrated approach with respect to hardware,services and support.Therefore,the City of Miami Beach is seeking a service provider(s)to deliver internet and WAN services and 24/7 customer service support to City-wide facilities.Additionally,Voice over Internet Protocol (VOiP)convergence is a technology that is currently deployed throughout all City facilities.Therefore,the City is seeking a solution that will thoroughly support current and future VOiP technology. This solicitation includes the following two groups: Group 1 Internet Connectivity:services that provide access to the internet at City facilities with minimal technical requirements,provide public wireless connectivity,host property management control systems or are needed for a life safety application. Group 2 WAN Connectivity:service that provides secure connectivity between locations. Bidders may submit a proposal for Group 1 only,or Group 2 only,or both Groups 1 and 2.Proposals for Group 1 and Group 2 will be evaluated separately.In other words,all proposals received for Group 1 will be evaluated against other proposals for Group 1.Likewise,all proposals received for Group 2 will be evaluated against other proposals for Group 2. The department's annual budget is approximately $500,000 for this project but may vary year to year depending on budget appropriations. 3.ANTICIPATED RFP TIMETABLE.The tentative schedule for this solicitation is as follows:I RFP Issued I September 13,2023 4/AM/BEACH Pre-Proposal Meeting September 28,2023 at 9:00 am ET Join on your computer,mobile app or room device Click here to join the meeting Meeting ID:215 074 996 003 Passcode:YdDi8g Or call in (audio only) +1786-636-1480416330248#United States,Miami Phone Conference ID:416 330 248# Deadline for Receipt of Questions October 3,2023 at 5:00 pm ET Responses Due October 13,2023 at 3:00 pm ET Join on your computer,mobile app or room device Click here to join the meeting Meeting ID:275 467 472 435 Passcode:nSBxzd Or call in (audio only) +1786-636-1480,,911967181#United States,Miami Phone Conference ID:911 967 181# Evaluation Committee Review TBD Tentative Commission Approval TBD Contract Negotiations Following Commission Approval 4.PROCUREMENT CONTACT.Any questions or clarifications concerning this solicitation shall be submitted to the Procurement Contact noted below: •The Bid title/number shall be referenced on all correspondence.All questions or requests for clarification must be received no later than ten (10)calendar days prior to the date proposals are due as scheduled in Section 0200-3.All responses to questions/clarifications will be sent to all prospective Bidders in the form of an addendum. 5.PRE-PROPOSAL MEETING OR SITE VISIT(S).A pre-proposal meeting or site visit(s)may be scheduled. Attendance for the pre-proposal meeting shall be via web conference and recommended as a source of information but is not mandatory.Bidders interested in participating in the Pre-Proposal Meeting must follow these steps: Join on your computer,mobile app or room device Click here to join the meeting Meeting ID:215 074 996 003 Passcode:YdDi8g Or call in (audio only) +1786-636-1480,416330248#United States,Miami Phone Conference ID:416 330 248# WAN/BEACH Bidders who are participating should send an e-mail to the contact person listed in this RFP expressing their intent to participate. 6.PRE-PROPOSAL INTERPRETATIONS.Oral information or responses to questions received by prospective Bidders are not binding on the City and will be without legal effect,including any information received at pre- submittal meeting or site visit(s).The City by means of Addenda will issue interpretations or written addenda clarifications considered necessary by the City in response to questions.Only questions answered by written addenda will be binding and may supersede terms noted in this solicitation.Addendum will be released through Periscope S2G.Any prospective Bidder who has received this RFP by any means other than through Periscope S2G must register immediately with Periscope S2G to ensure it receives any addendum issued to this RFP.Failure to receive an addendum may result in disqualification of proposal.Written questions should be received no later than the date outlined in the Anticipated RFP Timetable section. 7.CONE OF SILENCE.This RFP is subject to,and all Bidders are expected to be or become familiar with,the City's Cone of Silence Requirements,as codified in Section 2-486 of the City Code.Bidders shall be solely responsible for ensuring that all applicable provisions of the City's Cone of Silence are complied with,and shall be subject to any and all sanctions,as prescribed therein,including rendering their response voidable,in the event of such non- compliance.Communications regarding this solicitation are to be submitted in writing to the Procurement Contact named herein with a copy to the City Clerk at rafaelgranado@miamibeachfl.gov 8.ADDITIONAL INFORMATION OR CLARIFICATION.After proposal submittal,the City reserves the right to require additional information from Bidders (or Bidder team members or sub-consultants)to determine:qualifications (including,but not limited to,litigation history,regulatory action,or additional references);and financial capability (including,but not limited to,annual reviewed/audited financial statements with the auditors notes for each of their last two complete fiscal years). 9.BIDDER'S RESPONSIBILITY.Before submitting a response,each Bidder shall be solely responsible for making any and all investigations,evaluations,and examinations,as it deems necessary,to ascertain all conditions and requirements affecting the full performance of the contract.Ignorance of such conditions and requirements,and/or failure to make such evaluations,investigations,and examinations,will not relieve the Bidder from any obligation to comply with every detail and with all provisions and requirements of the contract,and will not be accepted as a basis for any subsequent claim whatsoever for any monetary consideration on the part of the Bidder. 10.DETERMINATION OF AWARD.The City Manager may appoint an evaluation committee to assist in the evaluation of proposals received.The evaluation committee is advisory only to the city manager.The city manager may consider the information provided by the evaluation committee process and/or may utilize other information deemed relevant.The City Manager's recommendation need not be consistent with the information provided by the evaluation committee process and takes into consideration Miami Beach City Code Section 2-369,including the following considerations: (1)The ability,capacity and skill of the Bidder to perform the contract. (2)Whether the Bidder can perform the contract within the time specified,without delay or interference. (3)The character,integrity,reputation,judgment,experience and efficiency of the Bidder. (4)The quality of performance of previous contracts. (5)The previous and existing compliance by the Bidder with laws and ordinances relating to the contract. The City Manager may recommend to the City Commission the Bidder(s)s/he deems to be in the best interest of the City or may recommend rejection of all proposals.The City Commission shall consider the City Manager's recommendation and may approve such recommendation.The City Commission may also,at its option,reject the City Manager's recommendation and select another Proposal or Proposals which it deems to be in the best interest of the City,or it may also reject all Proposals. 11.NEGOTIATIONS.Following selection,the City reserves the right to enter into further negotiations with the selected Bidder.Notwithstanding the preceding,the City is in no way obligated to enter into a contract with the selected Bidder in the event the parties are unable to negotiate a contract.It is also understood and acknowledged by Bidders that no property,contract or legal rights of any kind shall be created at any time until and unless an Agreement has been agreed to;approved by the City;and executed by the parties. 12.E-VERIFY.As a contractor you are obligated to comply with the provisions of Section 448.095,Fla.Stat., "Employment Eligibility."Therefore,you shall utilize the U.S.Department of Homeland Security's E-Verify system to verify the employment eligibility of all new employees hired by the Contractor during the term of the Contract and shall expressly require any subcontractors performing work or providing services pursuant to the Contract to likewise utilize the U.S.Department of Homeland Security's E-Verify system to verify the employment eligibility of all new employees hired by the subcontractor during the Contract term. 13.PERISCOPE S2G (FORMERLY BIDSYNC).The Procurement Department utilizes Periscope S2G,Supplier-to- Government electronic bidding (e-Bid)platform.If you would like to be notified of available competitive solicitations released by the City you must register and complete your vendor qualifications through Periscope S2G,Supplier-to- Government www.bidsync.com/Miami-Beach.Registration is easy and will only take a few minutes.For detailed instructions on how to register,complete vendor qualifications and submit electronic bids visit https://www.miamibeachf]_gov/city-hall/procurement/for-approval-how-to-become-a-vendor. Should you have any questions regarding this system or registration,please visit the above link or contact Periscope S2G,Supplier-to-Government at support@bidsync.com or 800.990.9339,option 1,option 1. 14.HOW TO MANAGE OR CREATE A VENDOR PROFILE ON VENDOR SELF SERVICE (VSS).In addition to registering with Periscope S2G,the City encourages vendors to register with our online Vendor Self-Service web page,allowing City vendors to easily update contacts,attachments (W-9),and commodity information.The Vendor Self-Service (VSS)webpage (https://selfservice.miamibeachfl.gov/vssNendors/default.aspx)will also provide you with purchase orders and payment information. Should you have any questions and/or comments,do not hesitate to submit them to vendorsupport@miamibeachfl.gov . 15.SUPPLIER DIVERSITY.In an effort to increase the number and diversity of supplier options in the procurement of goods and services,the City has established a registry of LGBT-owned businesses,as certified by the National LGBT Chamber of Commerce (NGLCC)and small and disadvantaged businesses,as certified by Miami-Dade County.See authorizing resolutions here. If your company is certified as an LGBT-owned business by NGLCC,or as a small or disadvantaged business by Miami-Dade County,click on the link below to be added to the City's supplier registry (Vendor Self-Service)and bid system (Periscope S2G,Supplier-to-Government).These are two different systems and it is important that you register for both. Click to see acceptable certification and to register:https://www.miamibeachfl.gov/city-hall/procurement/how-to- become-a-vendor/. Balance of Page Intentionally Left Blank MIAMI BEACH SECTION 0200 GENERAL CONDITIONS FORMAL SOLICITATIONS TERMS &CONDITIONS -GOODS AND SERVICES.By virtue of submitting a proposal in response to this solicitation,Bidder agrees to be bound by and in compliance with the Terms and Conditions for Services (dated 10.27.2022),incorporated herein,which may be found at the following link: https://yyy.miamibeachfl.gov/city-hall/procurement/standard-terms-and-conditions/ Balance of Page Intentionally Left Blank SECTION 0300 PROPOSAL SUBMITTAL INSTRUCTIONS AND FORMAT 1.ELECTRONIC RESPONSES (ONLY).Proposals must be submitted electronically through Periscope S2G (formerly BidSync)on or before the date and time indicated.Hard copy proposals or proposals received through email or facsimile are not acceptable and will be rejected. A Bidder may submit a modified proposal to replace all or any portion of a previously submitted proposal until the deadline for proposal submittals.The City will only consider the latest version of the bid. Electronic proposal submissions may require the uploading of attachments.All documents should be attached as separate files in accordance with the instructions included in Section 4,below.Attachments containing embedded documents or proprietary file extensions are prohibited.It is the Bidder's responsibility to assure that its bid,including all attachments,is uploaded successfully. Only proposal submittals received,and time stamped by Periscope S2G (formerly BidSync)prior to the proposal submittal deadline shall be accepted as timely submitted.Late bids cannot be submitted and will not be accepted. Bidders are cautioned to allow sufficient time for the submittal of bids and uploading of attachments.Any technical issues must be submitted to Periscope S2G (formerly BidSync)by contacting (800)990-9339 (toll free)or S2G@periscopeholdings.com.The City cannot assist with technical issues regarding submittals and will in no way be responsible for delays caused by any technical or other issue. It is the sole responsibility of each Bidder to ensure its proposal is successfully submitted in BidSync prior to the deadline for proposal submittals. 2.NON-RESPONSIVENESS.Failure to submit the following requirements shall result in a determination of non- responsiveness.Non-responsive proposals will not be considered. 1.Bid Submittal Questionnaire 2.Failure to comply with Minimum Eligibility Requirement (See Appendix A,Section A1 if applicable). 3.Cost Proposal (Tab 4). 3.OMITTED OR ADDITIONAL INFORMATION.Failure to complete and submit the Bid Submittal Questionnaire (submitted electronically)and the Cost Proposal with the bid and by the deadline for submittals shall render a proposal non-responsive.Non-Responsive proposals will not be considered.With the exception of the Bid Submittal Questionnaire (completed and submitted electronically)and the Cost Proposal, the City reserves the right to seek any omitted information/documentation or any additional information from Bidder or other source(s),including but not limited to:any firm or principal information,applicable licensure,resumes of relevant individuals,client information,financial information,or any information the City deems necessary to evaluate the capacity of the Bidder to perform in accordance with contract requirements.Failure to submit any omitted or additional information in accordance with the City's request shall result in proposal being deemed non-responsive. 4.ELECTRONIC PROPOSAL FORMAT.In order to maintain comparability,facilitate the review process and assist the Evaluation Committee in review of proposals,it is strongly recommended that proposals be organized and tabbed in accordance with the tabs,and sections as specified below.The electronic submittal should be tabbed as enumerated below and contain a table of contents with page references.The electronic proposal shall be submitted through the "Line Items"attachment tab in Periscope S2G. TAB 1 Cover Letter 1.1 Cover Letter and Table of Contents.The cover letter must indicate Bidder and Bidder Primary Contact for the purposes of this solicitation. 1.1.1 Proposal Option(s).The cover letter must clearly identify whether the proposal submitted is Bidders may submit a proposal for Group 1 only,or Group 2 only,or both Groups 1 and 2.Proposals for Group 1 and Grou 2 will be evaluated se aratel .In other words,all ro osals received for Grou 1 will be evaluated against other proposals for Group 1.Likewise,all proposals received for Group 2 will be evaluated against other proposals for Group 2. TAB 2 •erience &Qualifications 2.1 Qualifications of Proposing Firm.Submit detailed information regarding the relevant experience and proven track record of the firm and/or its principals in providing the scope of services similar as identified in this solicitation, including experience in providing similar scope of services to public sector agencies. 2.1.1 Bidder must provide a minimum of three (3)customer references for each group proposed.For each project that the Bidder submits as evidence of similar experience for the firm and/or any principal,the following is required:project description,agency name,agency contact,contact telephone &email,and year(s)and term of engagement.For each project,identify whether the experience is for the firm or for a principal (include the name of the principal). 2.2 Qualifications of Bidder Team.Provide an organizational chart of all personnel and consultants to be used for this project if awarded,the role that each team member will play in providing the services detailed herein and each team members'qualifications.A resume of each individual,including education,experience,and any other ertinent information,shall be included for each Pro osal team member to be assi ned to this contract. TAB 3 •e of Services Pro osed Submit detailed information addressing how Bidder will achieve each portion of the scope of services and technical requirements outlined in Appendix A,Minimum Requirements and Specifications including detailed information,as applicable,which addresses,but need not be limited to:the items below.The following apply to both groups 1 and 2. 1.Briefly describe your network operations center and the procedures currently in place to proactively identify and correct communications problems. 2.Describe the process for reporting network problems and/or outages. 3.Describe the process the City will follow to ascertain the status of reported problems and/or outages. 4.Provide and describe your Service Level Agreements (SLA)as they relate to latency,availability and quality of service.Identify any costs and credit penalties associated with these SLA's.The City's objective is to obtain a maximum of a two hour response to all trouble tickets. 5.Describe your escalation policies and procedures for problems and trouble tickets along with organizational chart and contact information. 6.Describe in detail the process for adding,deleting or modifying network services and/or communications links. 7.Provide information on firm's billing format and flexibility to accommodate City billing information requirements. 8.Bidder must provide accurate information as to the allowed uses of the proposed network facilities. Include what services can be dynamically allocated or shared on one facility. 9.Describe your billing processes,including flexibility of billing cycles,availability of electronic billing and consolidation of existing billing currently provided to the City.In addition,the City requires an ad hoc reporting tool as well as training of staff on using the tool. 10.Detail,if any,waivers for installation and implementation for replacing existing carrier services,initial new services,subsequent installations and new services,over the life of the contract. 11.Present support documentation that identifies the number of network outages during last calendar year. 12.Provide a network contingency plan in the event of network outage/natural disaster.What are the planned alternative facilities and at what level of degraded service is the contingency plan activated? 13.Provide a detailed project plan and timeline that includes and details all tasks required to ensure a seamless and successful turnkey network conversion from the incumbent's services to the selected Contractor's services. 14.Denote our Points of Presence POPS in the Ci relative to the sites to be served,describin the types of switching devices available at each location as it relates to currently installed equipment on the City's network. 15.Describe the policies and procedures that are currently in place which ensure the security and integrity of the proposed physical and virtual circuits. 16.Provide manufacturer name and model of networking equipment certified for the proposed communication network. 17.Describe packet prioritization by type inside your network,as it relates to the delivery of critical data and voice.(Describe any special premise equipment required.) 18.Describe current and planned access speeds and network protocols supported by your organization; indicating expected lifetimes of each. 19.Describe whether your firm's billing platform can interface with the City's Munis ERP system. 20.Submit a Gantt Chart with critical path benchmark dates clearly identified for network services project implementation and conversion.Bidder must consider all elements of implementation from contract execution to acceptance testing.Bidders need to consider City geography,holidays,training,shipping, delivery,pace and electrical requirements,selection of technicians and other personnel,etc.The conversion plan must include are network services planning,engineering and modeling,design,testing, implementation and conversion,acceptance testing,acceptance,maintenance and management.The presented conversion plan must have definite tasks and timeline,including all tasks and respective timeline that the City must complete in support of the conversion.This conversion plan must not contemplate any downtime during conversion.Progress along with updated project plans including Gantt Charts will be provided as needed until final acceptance is provided in writing from the City's IT Department. Responses shall be in sufficient detail and include supporting documentation,as applicable,which will allow the Evaluation Committee to complete a full review and score the proposed scope of services. osal posal Form (Appendix B). Balance of Page Intentionally Left Blank SECTION 0400 PROPOSAL EVALUATION 1.EVALUATION COMMITTEE.An Evaluation Committee,appointed by the City Manager,may meet to evaluate each Proposal in accordance with the qualitative criteria set forth below.In doing so,the Evaluation Committee may review and score all proposals received,with or without requiring presentations.It is important to note that the Evaluation Committee is advisory only and does not make an award recommendation to the City Manager or the City Commission.The City Manager will utilize the results to take one of the following actions: a.In the event that only one responsive proposal is received,the City Manager,after determination that the sole responsive proposal materially meets the requirements of the RFP,may,without an evaluation committee,recommend to the City Commission that the Administration enter into negotiations;or b.The City Manager may recommend that the City Commission authorize negotiations or award a contract to one or more firms in accordance with Section 0100,Sub-section 12;or c.The City Manager may Recommend that the City Commission short-list one or more firms for further consideration by the Evaluation Committee;or d.The City Manager may recommend to the City Commission that all firms,if more than one (1) responsive submittal is received,be rejected. 2.PRESENTATIONS BY SHORT-LISTED FIRMS.If a short-listing of firms responding to this RFP is approved,the short-listed firms may be required to make presentations to and be interviewed by the Evaluation Committee.In further considering the short-listed firms,the Evaluation Committee will utilize the criteria set forth in Sub-section 4 below. 3.TECHNICAL ADVISORS.The City,at its discretion,may utilize technical or other advisers to assist the evaluation committee or the City Manager in evaluating proposals. 4.EVALUATION CRITERIA.Responsive,responsible proposals will be evaluated in accordance with the following criteria: Qualitative Criteria (Points Assigned by Evaluation Committee) Experience &Qualifications (Tab 2) Scope of Services Proposed {Tab 3) TOTAL AVAILABLE POINTS for Qualitative Criteria Quantitative Criteria (Points Assigned by Procurement Department) Cost Pro osal Maximum Points Maximum Points TOTAL AVAILABLE POINTS for Quantitative Criteria 35 TOTAL AVAILABLE POINTS for Qualitative and Quantitative 105 5.QUALITATIVE CRITERIA.The Evaluation Committee shall review responsive,responsible proposals and assign points for the qualitative factors only.The Evaluation Committee shall not consider quantitative factors (e.g. veteran's preference)in its review of proposals.The Evaluation Committee shall act solely in an advisory capacity to the City Manager.The results of the Evaluation Committee process do not constitute an award recommendation. The City Manager may utilize,but is not bound by,the results of the Evaluation Committee process,as well as consider any feedback or information provided by staff,consultants or any other third-party in developing an award recommendation in accordance with Section 0100,Sub-section 10.In its review of proposals received,the Evaluation Committee may review and score all proposals,with or without conducting interview sessions,in accordance with the evaluation criteria. 6.QUANTITATIVE CRITERIA.Quantitative factors shall not be considered by the Evaluation Committee. Quantitative factors will be considered by the City Manager in preparing a recommendation to the City Commission. In considering quantitative factors,the City Manager may also consider any feedback or information provided by staff,consultants or any other third-party in developing an award recommendation in accordance with Section 0100, Sub-section 10.Procurement Department staff will assign points for the quantitative criteria.Veterans'Preference points will be assigned in accordance with Section 2-37 4 of the City Code. Cost Proposal Evaluation.The cost proposal points shall be developed in accordance with the following formula: Sample Objective Formula for Cost Example Maximum Formula for Calculating Points Vendor Allowable Points (lowest cost/cost of proposal being Total PointsVendorCost(Points noted are for illustrative evaluated X maximum allowable AwardedProposalpurposesonly.Actual points are points =awarded points) noted above.)Round to Vendor A $100.00 20 $100 /$100 X 20 =20 20 Vendor B $150.00 20 $100 /$150 X 20 =13 13 Vendor C $200.00 20 $100 /$200 X 20 =10 10 7.DETERMINATION OF FINAL RANKING.The sum of the evaluation criteria points will be converted to rankings in accordance with the example below: Bidder A Bidder B Bidder C Qualitative Points 82 76 80 Committee Quantitative Points 22 15 12 Member 1 Total 104 91 92 Rank 1 3 2 Qualitative Points 79 85 72 Committee Quantitative Points 22 15 12 Member 2 Total 101 100 84 Rank 1 2 3 Qualitative Points 80 74 66 Committee Quantitative Points 22 15 12 Member 2 Total 102 89 78 Rank 1 2 3 Low Aggregate Score 3 7 8 Final Ranking*1 2 3 It is important to note that the results of the proposal evaluation process in accordance with Section 0400 does not represent an award recommendation.The City Manager will utilize the results of the proposal evaluation process, and any other information he deems appropriate,to develop an award recommendation to the City Commission, which may differ from the results of the proposal evaluation process and final rankings. Balance of Page Intentionally Left Blank APPEN D IX A M IAMI BEACH Minimum Requirements &Specifications R e q u e st for Prop osals (RFP ) 2023-628-LB W id e Are a N e tw ork and Internet C o nne ctivity Serv ices PROCUREMENT DEPARTMENT 1755 Meridian Avenue,3rd Floor Miami Beach,Florida 33139 A1.Minimum Eligibility Requirements.Intentionally Omitted. A2.Scope of Work. Internet connectivity and Wide Area Network ("WAN")are to be understood as a telecommunications network,utilized for the purposes of connecting computers,that spans a wide geographical area.The City's WAN is comprised of approximately twenty-five (26)sites in an area of approximately 7 square miles.The City's Information Technology Department (IT)is seeking internet connectivity and WAN services that will allow the successful and reliable transmission of information in different electronic forms to/from all of its locations listed herein,providing an integrated approach with respect to hardware,services and support.Bandwidth requirements may vary by location.Bidders must provide the necessary security within their network and all interfaces to external components,customer or otherwise,that will ensure the City is protected and that the proposed services eliminate inherent security concerns.Additionally,VOiP convergence is a technology that is currently deployed throughout all City facilities.The proposed WAN services solution must be able to support VOiP technology. A3.Specifications. 3.1 Contractor is solely responsible for ensuring that all proposed services are in unquestioned compliance with federal,state,regional and local governing bodies,which regulate the proposed internet connectivity and WAN services,be it in their delivery,operation,pricing and/or taxation.Contractor must also be in compliance with all industry accepted and practiced standards applicable to the proposed internet connectivity and WAN services. a.Contractor full and successful performance of work under this RFP,must include but not be limited to the items below.The following apply to both groups 1 and 2.Provide the survey,design,procurement,construction,installation,configuration and implementation of the internet connectivity and WAN to provide the requested network services herein. b.Contractor shall provide the configuration which includes obtaining all permits,zoning requests,and inspections required by law,statute,or ordinance. c.The Contractor shall work with City IT staff to design and implement bandwidth shaping policies using industry-standard Quality of Service (QOS)protocol in combination with other available technologies. d.Network designs should provide redundancy in connectivity and/or other features for improved reliability and fault tolerance. e.Conduct a quarterly network services review and optimization,including evaluation of usage patterns. f.Provide a toll free,24-hour available reporting and response service. g.Provide overall availability of the internet connectivity and WAN connections services. Services should be equal to or greater than 99.99%excluding outages caused by severe acts of nature,such as hurricanes,tornadoes,etc. h.Contractor must offer contingency/disaster recovery plans and procedures for the existing network and possible enhancements for any awarded services.The City requires all Contractors to present a formal copy of its network contingency/disaster recovery plan in their proposal response to this RFP. i.Maintain a detailed project plan and timeline that includes and details all tasks required to ensure a seamless and successful turnkey network conversion from the incumbent's services to the selected Contractor's services. j.The proposed solution must support changes in the network infrastructure;especially, with regard to the reallocation of servers,addition of new sites and modification of bandwidth at each site. k.Provide the City with diversity details for circuits taken on/off island and between central offices,as well as proposed construction paths to areas not currently in service. 3.2 Delivery and Installation a.Proposed network services must be completely provided and installed by the successful Contractor. b.Contractor must specify time required for complete network services conversion, testing and acceptance.Contractor must furnish the City with a conversion date in days from the notification of being awarded pursuant to this RFP. 3.3 Security a.Contractor must maintain robust policies and procedures to prevent disruption of business and to ensure a secure network operating environment according to industry best practices. b.The Bidders are encouraged,at minimum,to present information as to how they effectively address network security including fraud screening/protection and its application in the proposed network services.This should be further detailed in the RFP proposal response,pursuant to Tab 3 of Section 0300.Specific issues include: •Bidder procedures for assessment of Bidder network risk. •Network policies and procedures to minimize and prevent unauthorized network access,misuse,degradation,and loss of information assets and critical operations. •Recovery procedures in the event network security procedures are breached. •Bidder liability in the event of network security breaches. 3.4 Project Implementation The Successful Bidder shall provide a Project Manager whose responsibilities will include,but not be limited to: a.Being a single point of contact regarding project issues;effecting the necessary coordination among the Successful Bidder(s),any sub-contractor used by the Successful Bidder(s),other suppliers,and the City. b.Participating in monthly status meetings,providing written minutes of those meetings to appropriate City representatives if necessary. c.Providing status reports,as required,to the City about project status,escalation issues,costs,and schedule issues. 3.5 Management of the City Network The City currently manages its existing wide area network and plans to continue this practice. It is not the purpose of this RFP to request Network Management Services. 3.6 Equipment Installation Contractor is responsible for all activities necessary for the successful implementation of each site.Additionally,the Contractor is responsible for the removal and disposal of all shipping and packing materials. 3.7 Disposal of Old Equipment The Contractor and the City will determine the details of the removal and disposal of all excess equipment,racks,and associated equipment,which is not reused in the new installation. 3.8 Help Desk Feedback The Contractor shall provide at least a 24-hour advanced notice of any planned network service interruption.Additionally,the Contractor will provide notification to the City of any unplanned outages as they occur. 3.9 Contingency Requirements The Bidder must,at minimum,present information as to how they effectively address contingency and disaster planning and recovery procedures as it pertains to the City.This should be further detailed in the RFP proposal response,pursuant to Tab 3 of Section 0300. Specific issues include: a.Network performance,service degradation and utilization monitoring and reporting. b.Bandwidth capacities between sites of both the City and the vendor. c.Outage identification,notifications and recovery procedures. d.Degraded level of service alternatives. e.Network utilization. f.Alternate Routing including alternatives in the event Bidder network suffers a total outage. g.Bidder Network Build-out schedules. 3.10 Transmission Requirements Contractor's network(s)must maintain compliance with all applicable industry standards and have the capability for unquestioned transparent interfacing with any and all hardware and software components that comprise the City's network. 3.11 Proposed Service Limitations Bidder must provide accurate information as to what services can be dynamically allocated or shared on one facility.This should be further detailed in the RFP proposal response,pursuant to Tab 3 of Section 0300. 3.12 Bidder Service Requirements Bidder must attach a copy of the proposed service and maintenance policies and procedures to which the Bidder will adhere during the length of the agreement.This should be further detailed in the RFP proposal response,pursuant to Tab 3 of Section 0300. The City requires the following levels of major account support in the following primary areas: a.Network conversion -this entails a thorough and detailed plan within a definite timeline to convert the services from the present provider to the selected Bidder without any disruption and/or negative impact on the City's operations. b.Operational support -proactive and dynamic support of the short and long-term critical operation and maintenance of the Bidder provided network and services. This includes network services planning,engineering,design,implementation, servicing and maintenance utilizing ongoing monitoring techniques that will diagnose problems and allow for circumstance sensitive recovery procedures acceptable to the City. c.Regulatory support -provide ongoing assessment and information on regulatory trends and changes as determined by international,national,regional,state, municipal and local WAN sector governing bodies and their potential direct/indirect impact on the quality,availability and costs of present and future services. d.Technological support -provide ongoing assessment and information on technological trends that support the Bidder's present network platform and the impact on the evolution of the same. e.Billing Support -provide ongoing support for bill review of all pricing,discounts inventory and billing information.Any discrepancies not consistent with the contract must be documented and credited retroactive to installation or appropriate date within sixty (60)days. 3.13 Response Time and Service Hours a.Contractor must provide around-the-clock service,24 hours per day/7 days a week/365 days per year,including City weekend and holiday schedules and provide necessary service procedures and qualified personnel available throughout the year in support of the City's network. b.Bidder must furnish alternative traffic routing in the event of a network facility and/or network component failure. c.The City requires public safety response time,diagnosis and resolution at all of its campus locations.This requires a problem resolution commencement no later than one (1)hour following receipt of a notification,automated or otherwise that an outage of service has occurred. d.The Contractor's minimum acceptable response time to City disruptions and/or requests is as follows: Priority Definition Response Completion Time Time Critical A problem that affects any site's entire network (e.g.Within 30 Within 5 an entire campus without network access,minutes hours intermittent network drops sufficient to cause time- outs in general applications,or reduction in network performance resulting in inability to achieve a minimum of 90%of stated bandwidth,or error rate or dropped packet/frame rate of 2%or higher). High A problem that affects any site's entire network (e.g.Within 3 Within 1 an entire campus without network access,hours business intermittent network drops sufficient to cause time-day outs in general applications,or reduction in network performance resulting in inability to achieve a minimum of 75%of stated bandwidth,or error rate or dropped packet/frame rate of 2%or higher). Medium A general service request or problem with a Within 8 Within 2 workaround sufficient to maintain service to the hours business school until the problem can be resolved (e.g.days permanent repair/replacement of bad piece of equipment for which the customer can provide temporary replacement). Low A service request that does not require immediate Within 3 Plan defined attention or involves long-range planning (e.g.business within 10 planned equipment swap-out).days business days 3.14 Network Service Meetings Management-level service representatives must be available for monthly scheduled network services maintenance meetings with City's representatives,capable of making policy and procedural decisions,and supporting these decisions throughout City's area of service support. 3.15 Performance Guarantee Bidder must guarantee all network services meet or exceed the following: a.The provider will guarantee the overall availability of the wide area network to be equal or greater than 99.99%,or at the City's option,be replaced at no charge to the City.There will be no removal charge on network services removed because of non-performance. b.Bidder must provide network services configuration and contingency plan that will support a "no downtime"scenario. c.City will be reimbursed for the time network services are out of service to the impact on the City's operations.This can be accomplished in the form of billing credits. d.Bidder will present proposed network services percentage uptime for the most recent eighteen (18)months. e.Successful Bidder must notify the City by telephone or fax of any problems, present or foreseen in the network and present alternatives to not disrupt City operations.Successful Bidder must identify and present problem resolution and escalation procedures. 3.16 Trouble Reporting Bidder must provide the City access to a 24-hour trouble reporting location,including an after- hours toll-free helpline for any questions the City may have.A toll-free helpline must be available to provide emergency operating instructions on difficulties and advice for corrective action to the failure in question,24 hours a day,7 days a week,365 days a year. 3.17 Preventive Maintenance Maintenance and service including regularly scheduled non-disruptive preventative maintenance work must be performed by the Contractor's designated service representatives only.The City must be advised with 24-hour advance notice of any network services maintenance activity which will require downtime of network facilities and/or services. Contractor and City will mutually determine when the desired maintenance window will occur. 3.18 Personnel Review The City may require changes of Contractor's account representatives deemed to be in the best interest of City services.City reserves the right to review the qualification,experience and personal demeanor of service representatives as a whole or individually,performing services, and to reject any individual who,in the opinion of the City,is unsuitable for performance of services at the City's facilities. 3.19 Single Point of Contact for Account Contractor must provide a single interface point for the coordination of this major account. Bidder must provide warranted resources in the area of sales,engineering,technical support, network services maintenance,operations,regulatory support and overall network services administration. 3.20 Affirmation of Service Department Qualifications Contractor's service and maintenance support organization must have the necessary and warranted resources,including certified and trained technicians to support the proposed services.Bidder may have to provide the necessary background data for personnel scheduled to work in the Miami Beach Police facilities to obtain authorization to work on the premises. 3.21 Network Services Documentation The following documentation must be update regularly,and provided to the City upon request at no additional cost: a.End-user guides for proposed services. b.Technical guides and manuals for proposed services. c.Complete technical service data including detailed troubleshooting guides, schematic diagrams,and parts lists as the network services was actually installed. 3.22 Service History Reports Contractor is responsible for maintaining a record of all service,repair,and maintenance activities for the services provided and will provide City this information upon request.In addition,to internal systems that maintain trouble reports and resolution information, Contractor must maintain trouble logs onsite that minimally detail the date and time of the event,technician dispatched,when dispatched,when arrived onsite,diagnosis of problem, resolution and time when network services were restored.Service histories must be reviewed by Contractor as frequent as necessary,minimally monthly,to ensure a proactive approach that will avoid potential future problems and serve as a tool to enact preventive and corrective measures. 3.23 Monthly Network Service Reports Contractor must be able to provide on-demand network service reports,at a minimum,that detail the following: 1.Network downtime. 2.Grade of service. 3.Network performance. 4.Bandwidth utilization 5.Traffic studies/analysis 6.Network problems/diagnosis/resolution. 7.Trouble clearing response time. 3.24 Service Management Reports Contractor must provide a monthly statistically driven service management report,as required in a format to be mutually agreed upon.Information must include service call history,call completions by date and locations,response time,on-site repair time,network services uptime, customer satisfaction management surveys,etc.Contractor must provide sample reports. 3.25 Network Services The network services proposed must meet or exceed the RFP specifications with regard to convenience,economy of use,efficiency,security,reliability,safety,performance and quality, particularly as these factors affect the result.Bidder must supply detailed specifications sheets for the specified network services.Alternate offers are to be supported by literature or a statement describing the network services differences,so that full consideration can be given to each of the options,and identified within TAB 3 herein. Bid network services offered and installation of the same must meet all Federal,State,regional and local laws,ordinances,regulations and safety requirements.All Bidders are responsible for all applicable taxes,franchise fees and any and all applicable surcharge placed on the proposed network services by respective governing bodies at all levels.Bid prices will include all the above referenced costs. 3.26 Acceptance Acceptance will be defined for the bid as conversion to the proposed network services, performance of all standard diagnostic tests to insure specified performance and stable operation of all network services as specified,proposed and accepted.The City and selected Bidder will mutually define and develop acceptance criteria for specific proposed Systems/Services/Solutions that,at a minimum,meet industry accepted standards in support of City specified,desire,and contracted for functionality. Please describe your pre-and post-conversion testing policies and procedures and descriptive timeline for acceptance.Indicate estimated time to complete acceptance as defined above. 3.27 Local Access Charges Bidder must explicitly agree to pass-through directly to the City,any reduction in local access charges as any such rate reduction is available. 3.28 Service Level Agreements Bidders must explicitly identify the terms and conditions of the service level agreement appropriate for each service Bidder will provide,including the metrics to be used,the service level(s)to be provided,and the recourse available to the City when the service level is not achieved and/or sustained/maintained. 3.29 Technology Changes/Business Downturn The City requires both Technology and Business Downturn provisions. 3.30 Technology Change The parties acknowledge that technological advancement and innovation,as well as federal and state regulatory and legislative actions,may introduce new competitive alternatives into the WAN marketplace,which may affect the continued competitiveness of the Agreement between the Bidder and the City.Accordingly,the parties agree to meet on or about the first anniversary of the City initial service date,or at such other time(s)as the City deems necessary,but not more than once in any rolling 12-month period,to discuss such competitive service alternatives and other technological or marketplace developments or to compare similarly situated customer tariffs.The City will cooperate in efforts to develop a mutually agreeable alternative Proposal that will satisfy the concerns of both parties and comply with all applicable legal and regulatory requirements.By way of example and not limitation,such alternative Proposals may include changes in rates,nonrecurring charges,revenue and/or volume commitments,discounts,the multi-year service period and other provisions.If the parties reach mutual agreement on an alternative,the Bidder will prepare and file any necessary tariff revisions,and or the parties will sign a contractual amendment to implement any mutually agreeable alternative Proposal,subject to all applicable legal and regulatory requirements.In the event no mutual agreement is reached,the City may terminate this agreement upon thirty (30)days'notice to the other party. 3.31 Pricing Pricing shall be presented as an all-inclusive flat monthly rate per site for each service tier,as identified in Appendix B,with no additional design,installation,engineering,or service fees.All future sites added to the network will be at the service rate provided in Appendix B,with no additional costs accepted. A4.Special Conditions 4.1 TERM OF CONTRACT.The term of the Agreement resulting from this RFP shall be for an initial term of three (3)years. 4.2 OPTION TO RENEW.The City,through its City Manager,will have the option to extend for one (1)two-year renewal term at the City Manager's sole discretion.The successful contractor shall maintain,for the entirety of any renewal period,the same cost,terms,and conditions included within the originally awarded contract.Continuation of the contract beyond the initial period,and any option subsequently exercised,is a City prerogative,and not a right of the successful contractor. 4.3 COST ADJUSTMENTS.On or about the anniversary of each contract year,the contractor may request,and the city manager may approve,a cost adjustment based on documented cost increases for the following contract year.Cost adjustments should be limited to changes in the applicable Bureau of Labor Statistics index for the local region or other verifiable evidence of price increases.The Contractor's adjustment request must substantiate the requested increase.The City of Miami Beach,through its city manager,reserves the right to approve a requested adjustment or may terminate the agreement and readvertise for bids for the goods or services. 4.4 ADDITIONAL SERVICES.Services not specifically identified in this request may be added to, or deleted from,any resultant contract upon successful negotiations and mutual consent of the contracting parties,and approval by the City Manager. 4.5 PROTECTION OF PROPERTY.The successful contractor will at all times guard against damage to or loss of property belonging to the City of Miami Beach.It is the responsibility of the successful contractor to replace or repair any property lost or damaged by any of its employees.The City of Miami Beach may withhold payment or make such deductions as it might deem necessary to ensure reimbursement for loss or damage to property through negligence of the successful contractor,its employees or agents. 4.6 LICENSES,PERMITS AND FEES.The contractor shall obtain and pay for all licenses, permits and inspection fees required for this project;and shall comply with all laws,ordinances, regulations and building code requirements applicable to the work contemplated herein. Damages,penalties and or fines imposed on the City or the contractor for failure to obtain required licenses,permits or fines shall be borne by the contractor. 4.7 EXAMINATION OF SITE RECOMMENDED.Prior to submitting its offer,it is advisable that the contractor visit the site of the proposed locations and become familiar with any conditions which may in any manner affect the work to be done or affect the equipment,materials and or labor required.The contractor is also advised to examine carefully the specifications and become thoroughly aware regarding any and all conditions and requirements that may in any manner affect the work to be performed under the contract.No additional allowances will be made because of lack of knowledge of these conditions. 4.8 DEFICIENCIES IN WORK TO BE CORRECTED BY CONTRACTOR.The Contractor shall promptly correct all apparent and latent deficiencies and/or defects in work,and or any work that fails to conform to the contract documents regardless of project completions status.All corrections shall be made within fifteen (15)calendar days after such rejected defects, deficiencies and/or non-conformances are verbally reported to the Contractor by the City,who may confirm such verbal reports in writing.The Contractor shall bear all costs of correcting such rejected work. 4.9 FURNISH AND INSTALL REQUIREMENTS.The specifications and or statement of work contained within the solicitation will describe the various function and classes of work required as necessary for completion of any project.Any omission of inherent technical functions or classes of work within the specification and/or statement of work shall not relieve the bidder from furnishing,installing or performing such work where required to the satisfactory completion of the project. 4.10 LICENSES,PERMITS AND FEES.The Contractor shall obtain and pay for all licenses, permits and inspection fees required for these projects;and shall comply with all laws, ordinances,regulations and building code requirements applicable to the work contemplated herein.Damages,penalties and or fines imposed on the City or Bidder for failure to obtain required licenses,permits,shall be borne by the bidder. 4.11 SUBCONTRACTING.The contractor shall not enter into subcontracts for any of the work described herein,unless authorized in advance by the City.Strict adherence to this condition is required. 4.12 WORKMANSHIP AND MATERIALS.All parts installed and materials used in performance of this contract shall be new and unused (of current design or manufacture).Salvage materials will not be allowed without the express consent of the City.All materials and workmanship shall be of the highest quality and shall conform to all applicable Building Codes,so as to ensure safe and functional operation.The City shall be the sole judge as to parts and workmanship. 4.13 DAMAGES TO PUBLIC/PRIVATE PROPERTY.The bidder shall carry out the work with such care and methods as not to result in damage to public or private property adjacent to the work.Should any public or private property be damaged or destroyed,the bidder,at his/her expense,shall repair or make restoration as is practical and acceptable to the City and/or owners of destroyed or damaged property promptly within a reasonable length of time.(Not to exceed one month from date damage was done). 4.14 SAFETY MEASURES.Contractor shall take all necessary precautions for the safety of employees,and shall erect and properly maintain at all times all necessary safeguards for the protection of the employees and the public.Danger signs warning against hazards created by his/her operation and work in progress must be posted. All employees of contractor shall be expected to wear safety glasses,appropriate clothing and hearing protection when and wherever applicable.The contractor shall use only equipment that is fully operational and in safe operating order.Contractor shall be especially careful when servicing property when pedestrians and/or vehicles are in close proximity -work shall cease until it is safe to proceed. 4.15 POOL OF PRE-QUALIFIED CONTRACTORS FOR ADDITIONAL SERVICES.The City may, at its sole discretion,establish a pool of qualified WAN contractor(s),from the list of responsive and/or awarded contractors,from which future improvement and/or additional projects may be solicited. Balance of Page Intentionally Left Blank APPENDIX B MIAMI BEACH Cost Proposal Form Request for Proposals (RFP) 2023-628-LB Wide Area Network and Internet Connectivity Services PROCUREMENT DEPARTMENT 1755 Meridian Avenue,3d Floor Miami Beach,Florida 33139 APPENDIX B COST PROPOSAL FORM Failure to submit Appendix B,Cost Proposal Form,in its entirety by the deadline established for the receipt of proposals will result in proposal being deemed non-responsive and bein reiected. Bidder affirms that the prices stated on the cost proposal form below represent the entire cost of the items in full accordance with the requirements of this RFP,inclusive of its terms,conditions,specifications and other requirements stated herein,and that no claim will be made on account of any increase in wage scales,material prices,delivery delays,taxes,insurance,cost indexes or any other unless a cost escalation provision is allowed herein and has been exercised by the City Manager in advance.The Cost Proposal Form (Appendix B)shall be completed in its entirety.All corrections on the Cost Proposal Form (Appendix B)shall be initialed. 100 Mega Bits per second A1 include ort fee Each $$ 500 MegaBits per second A2 include ort fee Each $$ 1 Gigabit per second A3 include ort fee Each $$ 10 Gigabits per second A4 include ort fee Each $$ 40 Gigabits per second include ort fee 'Basis for allocation of cost points. 100 Mega Bits per second B1 include ort fee Each $$ 500 MegaBits per second B2 include ort fee Each $$ 1 Gigabit per second B3 include ort fee Each $$ 10 Gigabits per second B4 include ort fee Each $$ 40 Gigabits per second include ort fee 'Basis for allocation of cost points. MIAMI BEACH Insurance Requirements Request for Proposals (RFP) 2023-628-LB Wide Area Network and Internet Connectivity Services PROCUREMENT DEPARTMENT 1755 Meridian Avenue,3d Floor Miami Beach,Florida 33139 MIAMI BEACH TYPE 9 -CONSTRUCTION WI DESIGN AND PROFESSIONAL SERVICES (INSTALLATION FLOATER) INSURANCE REQUIREMENTS The Contractor shall maintain and require that their subcontractors maintain the below required insurance in effect prior to awarding the contract and for the duration of the contract.The maintenance of proper insurance coverage is a material element of the contract and failure to maintain or renew coverage may be treated as a material breach of the contract,which could result in withholding of payments or termination of the contract. A.Workers'Compensation Insurance for all employees of the Contractor as required by Florida Statute Chapter 440 and Employer Liability Insurance with a limit of no less than $1,000,000 per accident for bodily injury or disease.Should the Contractor be exempt from this Statute,the Contractor and each employee shall hold the City harmless from any injury incurred during performance of the Contract.The exempt contractor shall also submit (i)a written statement detailing the number of employees and that they are not required to carry Workers'Compensation insurance and do not anticipate hiring any additional employees during the term of this contract or (ii)a copy of a Certificate of Exemption. B.Commercial General Liability Insurance on an occurrence basis,including products and completed operations,property damage,bodily injury and personal &advertising injury with limits no less than $2,000,000 per occurrence.If a general aggregate limit applies, either the general aggregate limit shall apply separately to this project or the general aggregate limit shall be twice the required occurrence limit. C.Automobile Liability Insurance covering any automobile,if Contractor has no owned automobiles,then coverage for hired and non-owned automobiles,with limit no less than $2,000,000 combined per accident for bodily injury and property damage. D.Professional Liability (Errors &Omissions)Insurance with limits no less than $1,000,000 per occurrence or claim,and $2,000,000 policy aggregate. E.Installation Floater Insurance against damage or destruction of the materials or equipment in transit to,or stored on or off the Project Site,which is to be used (installed into a building or structure)in the Project.(City of Miami Beach shall Named as a Loss Payee on this policy,as its interest may appear.This policy shall remain in force until acceptance of the project by the City.) F.Umbrella Liability Insurance in an amount no less than $10,000,000 per occurrence.The umbrella coverage must be as broad as the primary General Liability coverage. G.Contractors'Pollution Legal Liability (if project involves environmental hazards),with limits no less than $1,000,000 per occurrence or claim,and $2,000,000 policy aggregate. Additional Insured -City of Miami Beach must be included by endorsement as an additional insured with respect to all liability policies (except Professional Liability and Workers'Compensation)arising out of work or operations performed on behalf of the contractor including materials,parts,or equipment furnished in connection with such work or operations and automobiles owned,leased,hired or borrowed in the form of an endorsement to the contractor's insurance. Notice of Cancellation -Each insurance policy required above shall provide that coverage shall not be cancelled,except with notice to the City of Miami Beach c/o EXIGIS Insurance Compliance Services. Waiver of Subrogation -Contractor agrees to obtain any endorsement that may be necessary to affect the waiver of subrogation on the coverages required.However,this provision applies regardless of whether the City has received a waiver of subrogation endorsement from the insurer. Acceptability of Insurers -Insurance must be placed with insurers with a current A.M.Best rating of A:VII or higher.If not rated,exceptions may be made for members of the Florida Insurance Funds (i.e. FWCIGA,FAJUA).Carriers may also be considered if they are licensed and authorized to do insurance business in the State of Florida. Verification of Coverage -Contractor shall furnish the City with original certificates and amendatory endorsements,or copies of the applicable insurance language,effecting coverage required by this contract.All certificates and endorsements are to be received and approved by the City before work commences.However,failure to obtain the required documents prior to the work beginning shall not waive the Contractor's obligation to provide them.The City reserves the right to require complete, certified copies of all required insurance policies,including endorsements,required by these specifications,at any time. CERTIFICATE HOLDER MUST READ: CITY OF MIAMI BEACH c/o EXIGIS Insurance Compliance Services P.O.Box 4668-ECM #35050 New York,NY 10163-4668 Kindly submit all certificates of insurance,endorsements,exemption letters to our servicing agent, EXIGIS,at: Certificates-miamibeach@riskworks.com Special Risks or Circumstances -The City of Miami Beach reserves the right to modify these requirements,including limits,based on the nature of the risk,prior experience,insurer,coverage,or other special circumstances. Compliance with the foregoing requirements shall not relieve the Contractor of his liability and obligation under this section or under any other section of this agreement. EXHIBIT C SUNBIZ &PROPOSAL RESPONSE TO RFP i3 )E #1I A )I;•If9Lorg..70lb°'>'Ji 2 +t !i I r ,'»! Department of State I Division of Corporations /Search Records /SearchbyEntityName / Detail by Entity Name Foreign Profit Corporation AT&T CORP. Filing _Information Document Number FEI/EIN Number Date Filed State Status Last Event Event Date Filed Event Effective Date Principal Address 845822 13-4924710 04/24/1980 NY ACTIVE CORPORATE MERGER 09/21/1995 NONE AT&T Corp.,One AT&T Way Bedminster,NJ 07921-0752 Changed:02/17/2023 Mailing Address AT&T Corp.,One AT&T Way Bedminster,NJ 07921-0752 Changed:02/17/2023 Registered Agent Name &Address CT CORPORATION SYSTEM 1200 SOUTH PINE ISLAND ROAD PLANTATION,FL 33324 Name Changed:02/02/1998 Address Changed:02/02/1998 Officer/Director Detail Name &Address Title Treasurer,CFO Dumas,Jeston B. AT&T Corp.,One AT&T Way Bedminster,NJ 07921-0752 Title VICE PRESIDENT Kieser,Andrew B. AT&T Corp.,One AT&T Way Bedminster,NJ 07921-0752 Title President and Chief Executive Officer McElfresh,Jeffrey S. AT&T Corp.,One AT&T Way Bedminster,NJ 07921-0752 Title Secretary,Director Guy,Darrell AT&T Corp.,OneAT&TWay Bedminster,NJ 07921-0752 Title Director Sanders,Sabrina AT&T Corp.,One AT&T Way Bedminster,NJ 07921-0752 Title Senior Vice President -Tax Berner,Ingrid AT&T Corp.,One AT&T Way Bedminster,NJ 07921-0752 Title ASSISTANT SECRETARY RICHTER,LISA AT&T CORP.,ONEAT&TWAY BEDMINSTER,NJ 07921-0752 Title ASSISTANT SECRETARY WILSON,PAUL M. AT&T CORP.,ONE AT&T WAY BEDMINSTER,NJ 07921-0752 A nnual Report s Report Year 2022 2023 2023 Filed Date 04/05/2022 02/17/2023 06/30/2023 Document Images 06/30/2023--AMENDEDANNUAL REPORT 02/17/2023 --ANNUAL REPORT 04/05/2022 --ANNUAL REPORT 10/26/2021 --AMENDED ANNUAL REPORT 04/27/2021 --ANNUAL REPORT 05/31/2020 --ANNUAL REPORT 03/26/2019 --ANNUAL REPORT 04/05/2018 --ANNUAL REPORT 09/25/2917 --AMENDED ANNUAL REPORT 04/19/2017 --ANNUAL REPORT 12/12/2016 --AMENDEDANNUAL REPORT 04/14/2016 --ANNUAL REPORT 04/17/2015 --ANNUAL REPORT 04/21/2014-ANNUAL REPORT 03/04/2013 --ANNUAL REPORT 01/12/2012 --ANNUAL REPORT 03/28/2011 --ANNUAL REPORT 04/29/2010 --ANNUAL REPORT 04/08/2009 --ANNUAL REPORT 02/29/2008 --ANNUAL REPORT 02/13/2007 --ANNUAL REPORT 05/03/2006 --ANNUAL REPORT 03/25/2005_-ANNUAL REPORT 09/09/2004 --ANNUAL REPORT 01/23/2003-ANNUAL REPORT 05/14/2002 -ANNUAL REPORT 05/23/2001 --ANNUAL REPORI 05/30/2000--ANNUAL REPORT 03/29/1999 --ANNUAL REPORT 04/09/1998 --ANNUAL REPORT 02/02/1998--Reg.AgenL Change 05/15/1997 --ANNUAL REPORT 04/26/1996_--ANNUAL REPORT 05/01/1995-ANNUAL REPORT View image in PDF format View image in PDF format View image in PDF format ---------- View image in PDF format View image in PDF format View image in PDF format View image in PDF format View image in PDF format View image in PDF format View image in PDF format View image in PDF format View image in PDF format View image in PDF format View image in PDF format View image in PDF format View image in PDF format View image in PDF format View image in PDF format View image in PDF format View image in PDF format View image in PDF format View image in PDF format View image in PDF format View image in PDF format View image in PDF format View image in PDF format View image in PDF format View image in PDF format View image in PDF format View image in PDF format View image in PDF format View image in PDF format View image in PDF format View image in PDF format BID SUBMITTAL QUESTIONNAIRE ATOMSECION1-E a REQU D M EE VI dot I sur Itel ubmn tU Solicitation No: BID NUMBER Solicitation Title: PROJECT TITLE BIDDER'S NAME:AT&T Corp. NO.OF YEARS IN BUSINESS:145+years in business I NO.OF YEA RS IN BUSINESS LOCALLY:I NO.OF EMPLOYEES: Over 100 vears 160,700 OTHER NAME(S)BIDDER HAS OPERA TED UNDER IN THE LA ST 10 YEARS:Since 2005,AT&T's ownership structure has been unchanged BIDDER PRIMARY ADDRESS (HEA DQUARTERS):208 S.Akard St CITY :Dallas STATE:TX I ZIP CODE:75202 TELEPHONE NO.(210)821-4105 TO LL FREE NO.NA FAX NO.:NA BIDDER LOCAL ADDRESS:13450 W.Sunrise Blvd.,Suite 410 CITY:Sunrise STATE:FL I ZIP CODE:33323 PRIMARY ACCOUNT REPRESENTATIVE FOR TH IS ENGAGEMENT:Mario Ruiz ACCOUNT REP TELEPHONE NO.:954-806-2467 ACCOUNT REP TOLL FREE NO.:NA ACCOUNT REP EMAIL:maruiz@att.com FEDERA L TAX IDENTIFICATION NO.:13-4924710 By virtue of submitting a bid,bidder agrees:a)to complete and unconditional acceptance of the terms and conditions of this document and the solicitation,including all addendums specifications, attachments,exhibits,appendices and any other document referenced in the solicitation c)that the bidder has not divulged,discussed,or compared the proposal with other bidders and has not colluded with any other bidder or party to any other bid;d)that bidder acknowledges that all information contained herein is part of the public domain as defined by the State of Florida Sunshine and Public Records Laws;e)if bid is accepted,to execute an appropriate City of Miami Beach document for the purpose of establishing a formal contractual relationship between the bidder and the City of Miami Beach,Florida,for the performance of all requirements to which the bid pertains;and f)that all responses,data and information contained in the bid submittal are true and accurate. The individual named below affirms that s/he:is a principal of the applicant duly authorized to execute this questionnaire,and that the contents of said document(s)are complete,true,and correct to the best of his/her knowledge and belief. Name and Title of Bidder's Authorized Representative: See Document attached in RFP response Signature of Bidder 's Authorized Representative: See Document Attached in RFP response SECT'ON 2 A WLEDGEMENT A DENDUM After issuance of solicitation,the City may release one or more addendum to the solicitation,which may provide additional information to bidders or alter solicitation requirements.The City will strive to reach every bidder having received solicitation through the City's e-procurement system.However,bidders are solely responsible for assuring they have received any and all addendum issued pursuant to solicitation.This Acknowledgement of Addendum section certifies that the bidder has received all addendum released by the City pursuant to this solicitation.Failure to obtain and acknowledge receipt of all addenda may result in proposal disqualification. Enter Initial Enter Initial Enter Initial to to Confirm to Confirm Confirm Receipt Receipt Receipt MR Addendum 1 Addendum 6 Addendum 11 Addendum 2 Addendum 7 Addendum 12 Addendum 3 Addendum 8 Addendum 13 Addendum 4 Addendum 9 Addendum 14 Addendum 5 Addendum 10 Addendum 15 If additional confirmation of addendum is required,submit under separate cover. SECTION 3-CONFLICT OF INTEREST All bidders must disclose the name(s)of any officer,director,agent,or immediate family member (spouse,parent,sibling,and child)who is also an employee of the City of Miami Beach.Further,all bidders must disclose the name of any City employee who owns,either directly or indirectly,an interest of ten (10%)percent or more in the bidder entity or any of its affiliates. FIRST AND LAST NAME RELATIONSHIP 1 2 3 4 5 6 SECTION 4-FINANCIAL CAPACITY At time of request by the City,bidder shall request that Dun &Bradstreet submit its Supplier Qualifier Report directly to the City,_with bid or within three (3)days of request.Bidder shall arrange for Dun &Bradstreet to submit a Supplier Qualification Report (SQR)directly to the City.No proposal will be considered without receipt (when requested),by the City,of the SQR directly from Dun &Bradstreet.The cost of the preparation of the SQR shall be the responsibility of the bidder.The bidder shall request the SQR report from D&B at: https://supplierportal.dnb.com/webapp/wcs/stores/servlet/SupplierPortal? storeld=11696 Bidders are responsible for the accuracy of the information contained in its SQR.It is highly recommended that each bidder review the information contained in its SQR for accuracy prior to submittal to the City and as early as possible in the solicitation process.For assistance with any portion of the SQR submittal process,contact Dun &Bradstreet at 800-424-2495. EC N 5 EFERENCES AND PAST P R NCE Project No.BID NUMBER Project Title PROJECT TITLE Bidder shall submit at least three (3)references for whom the bidder has completed work similar in size and nature as the work referenced in solicitation.Bidder may submit additional references as part of its bids submittal. Reference No.1 Firm Name:Clay County Board of County Commissioners Contact Individual Name and Title:Dean Hane -Director of Information Systems Address:2519 State Road 16 W Green Cove Springs,FL 32043 Telephone:904-529-2764 Contact's Email:dean.hane@claycountygov.com Narrative on Scope of Services Provided,Project Budget,and Project Dates: Clay County has a network of roughly 35 AT&T Switched Ethernet on Demand (ASEoD) connections and 2 AT&T Dedicated Internet (ADI)connections.The ASEoD connections utilize the Internet EVC (iEVC)capability with the ASEoD platform to establish connectivity back to the main sites for critical applications that are housed within the County but also enable Internet connectivity for the applications that are housed in the Cloud without having to force all communications back thru the host locations.The two ADI connections are used for redundancy of all internally housed applications that need to be available over the Internet as well as for employees that are working remotely to be able to VPN into the network.Clay County has been a long time customer of AT&T utilizing ASE and ADI but the recent changes to the design and use of ASEoD was awarded to AT&T in late 2022 and rolled out throughout 2023. Reference No.2 Firm Name:City of Miami Contact Individual Name and Title:Hector Pico -IT Infrastructure Manager Address:444 SW 2nd Ave,Miami,FL 33130 Telephone:305-416-1075 Contact's Email:hpico@miamigov.com Narrative on Scope of Services Provided,Project Budget,and Project Dates: City of Miami network has approximately 87 ASEoD connections throughout the City. This network is used as the primary WAN for the City.All sites connect back to a 10Gb ASEoD network hub.They also utilize a second hub as a backup site in case of a failure at the primary site.The City also has roughly 9 ADI circuits that are used for connectivity to the internet.The City is using an ADI connection to centralize Internet access for all sites. They also have Internet circuits at remote locations with a higher requirement for Intern et access.The City rolled out the ASEoD network in 2018 and previously used our AT&T Switched Ethern et (ASE)network. Reference No.3 Firm Name:Florida Keys Aqueduct Authority Contact Individual Name and Title:Rick Ketcham -Network Manager Address:1100 Kennedy Dr.,Key West,FL 33040 Telephone:305-295-2124 Contact's Email:rketcham@fkaa.com Narrative on Scope of Services Provided,Project Budget,and Project Dates: Florida Keys Aqueduct Authority's network has approximately 22 ASEoD connections throughout the Florida Keys.This network is used as the primary WAN for all sites.All sites connect back to a 1Gb ASEoD network hub.The Aqueduct Authority also has roughly 2 ADI circuits that are used for connectivity to the internet.The Aqueduct Authority is using an ADI connection to centralize Internet access for all sites.They also have Internet circuits at remote locations with a higher requirement for Internet access. The Aqueduct Authority rolled out the ASEoD network in 2018 and re-contracted in 2023 for new 3 year period. SECTION 6 -SUSPENSION,DEBARMENT,OR CONTRACT CANCELLATION Has bidder ever been debarred,suspended or other legal violation,or had a contract cancelled due to non-performance by any public sector agency? []YEs [@]No If answer to above is "YES,"bidder shall submit a statement detailing the reasons that led to action(s): SECTION 7 -SMALL AND DISADVANTAGED BUSINESS CERTIFICATION Pursuant to Resolution 2020-31519,the City is tracking the Small and Disadvantaged Businesses,as certified by Miami-Dade County that have been certified as Small or Disadvantaged Business by Miami-Dade County. Does bidder possess Small or Disadvantaged Business certification by Miami-Dade County? []YEs [g ]No SECTION 8 LGBT BUSINESS ENTERPRISE CERTIFICATION Pursuant to Resolution 2020-31342,the City is tracking the utilization of LGBT owned firms that have been certified as an LGBT Business Enterprise by the National Gay and Lesbian Chamber of Commerce (NGLCC). Does bidder possess LGBT Business Enterprise Certification by the NGLCC? []YEs [@@]NO S C I N BYRD ANT!LOBBYING AMENDMENT CERTI FORM TION APPENDIX A,44 C.F.R.PART 18 -CERTIFICATION REGARDING LOBBYING Certification for Contracts,Grants,Loans,and Cooperative Agreements The undersigned Contractor certifies,to the best of his or her knowledge,that: 1.No Federal appropriated funds have been paid or will be paid,by or on behalf of the undersigned,to any person for influencing or attempting to influence an officer or employee of an agency,a Member of Congress,an officer or employee of Congress,or an employee of a Member of Congress in connection with the awarding of any Federal contract,the making of any Federal grant,the making of any Federal loan,the entering into of any cooperative agreement,and the extension,continuation,renewal,amendment,or modification of any Federal contract,grant,loan,or cooperative agreement. 2.If any funds other than Federal appropriated funds have been paid or will be paid to any person for influencing or attempting to influence an officer or employee of any agency,a Member of Congress,an officer or employee of Congress,or an employee of a Member of Congress in connection with this Federal contract,grant,loan,or cooperative agreement,the undersigned shall complete and submit Standard Form-LLL,"Disclosure Form to Report Lobbying,"in accordance with its instructions. 3.The undersigned shall require that the language of this certification be included in the award documents for all subawards at all tiers (including subcontracts,subgrants,and contracts under grants,loans,and cooperative agreements)and that all subrecipients shall certify and disclose accordingly. This certification is a material representation of fact upon which reliance was placed when this transaction was made or entered into.Submission of this certification is a prerequisite for making or entering into this transaction imposed by 31,US.C.§1352 (as amended by the Lobbying Disclosure Act of 1995).Any person who fails to file the required certification shall be subject to a civil penalty of not less than $10,000 and not more than $100,000 for each such failure. The undersigned Contractor certifies or affirms the truthfulness and accuracy of each statement of its certification and disclosure,if any.In addition,the Contractor understands and agrees that the provisions of 31 U.S.C.§3801 et seq.,apply to this certification and disclosure,if any. By virtue of submitting bid,bidder certifies or affirms its compliance with the Byrd Anti-Lobbying Amendment Certification. Name and Title of Bidder's Authorized Representative: See document attached in RFP response Signature of Bidder 's Authorized Representative: See document attached in RFP response SECTION 10 -SUSPENSION AND DEBARMENT CERTIFICATION The Contractor acknowledges that: (1)This Contract is a covered transaction for purposes of 2 C.F.R.pt.180 and 2 C.F.R.pt. 3000.As such the contractor is required to verify that none of the Contractor,its principals (defined at 2 C.F.R.§180.995),or its affiliates (defined at 2 C.F.R.§180.905)are excluded (defined at 2 C.F.R.§180.940)or disqualified (defined at 2 C.F.R.§180.935). (2)The Contractor must comply with 2 C.F.R.pt.180,subpart C and 2 C.F.R.pt.3000,subpart C and must include a requirement to comply with these regulations in any lower tier covered transaction it enters into. (3)This certification is a material representation of fact relied upon by the City.If it is later determined that the Contractor did not comply with 2 C.F.R.pt.180,subpart C and 2 C.F.R.pt. 3000,subpart C,in addition to remedies available to the City,the Federal Government may pursue available remedies,including but not limited to suspension and/or debarment. (4)The Contractor agrees to comply with the requirements of 2 C.F.R.pt.180,subpart C and 2 C.F.R.pt.3000,subpart C while this offer is valid and throughout the period of any contract that may arise from this offer.The Contractor further agrees to include a provision requiring such compliance in its lower tier covered transactions." By virtue of submitting bid,bidder certifies or affirms its compliance with the Suspension and Debarment Certification. Name and Title of Bidder's Authorized Representative: See document attached in RFP response Signature of Bidder 's Authorized Representative: See document attached in RFP response SEC ION 1 CONE OF ILENCE Pursuant to Section 2-486 of the City Code,all procurement solicitations once advertised and until an award recommendation has been forwarded to the City Commission by the City Manager are under the "Cone of Silence."The Cone of Silence ordinance is available at https://library.municode.com/fl/miami beach/codes/code of ordinances? nodeld=SPAGEOR CH2AD ARTVIISTCO DIV4PR S2-486COSI Any communication or inquiry in reference to this solicitation with any City employee or City official is strictly prohibited with the of exception communications with the Procurement Director,or his/her administrative staff responsible for administering the procurement process for this solicitation providing said communication is limited to matters of process or procedure regarding the solicitation.Communications regarding this solicitation are to be submitted in writing to the Procurement Contact named herein with a copy to the City Clerk at rafaelgranado@miamibeachfl.gov. By virtue of submitting bid,bidder certifies that it is in compliance with the Cone of Silence Ordinance,pursuant to Section 2-486 of the City Code. SECTION 12 CODE OF BUSINESS ETHICS Pursuant to City Resolution No.2000-23789,the Bidder shall adopt a Code of Business Ethics prior to executing a contract with the City.The Code of Business Ethics shall be submitted to the Procurement Department with its response or within three (3)days of request by the City.The Code shall,at a minimum,require the Bidder,to comply with all applicable governmental rules and regulations including,among others,the conflict of interest,lobbying and ethics provision of the City Code.In lieu of submitting Code of Business Ethics,bidder may indicate that it will adopt,as required in the ordinance,the City of Miami Beach Code of Ethics,available at http://www.miamibeachfl,gov/city- hall/procurement/procurement-related-ordinance-and-procedures/ Bidder will submit firm's Code of Business Ethics within three (3)days of request by the City? @ ]YES D I NO Bidder adopts the City of Miami Beach Code of Business Ethics? []YEs [@@]No SECTION 13 LOBBYIST REGISTRATION &CAMPAIGN N1RIBUT N REQUIREMENTS This solicitation is subject to,and all bidders are expected to be or become familiar with,all City lobbyist laws,including lobbyist registration requirements and prohibition on campaign contributions,including: •Lobbyist Registration Requirements sections 2-397 through 2-485.3 of City Code (https://library.municode.com/fl/miami beach/codes/code of ordinances? nodeld=SPAGEOR CH2AD ARTVIISTCO DIV3LO) •Campaign Contribution Requirements sections 2-487 and 2-488 of City Code (https://library.municode.com/fl/miami beach/codes/code of ordinances? nodeld=SPAGEOR CH2AD ARTVIISTCO DIV5CAFIRE) By virtue of submitting bid,bidder certifies or affirms that they have read and understand the above Lobbyist Registration &Campaign Contribution Requirements. SECTION 14 -NON-DISCRIMINATIN The Non-Discrimination ordinance is available at: https://library.municode.com/fl/miami beach/codes/code of ordinances? nodeld=SPAGEOR CH2AD ARTVIPR DIV3COPR S2-375NSCCOREWA By virtue of submitting bid,bidder agrees it is and shall remain in full compliance with Section 2-375 of the City of Miami Beach City Code. SECTION 15 -FAIR CHANCE REQUIREMENT The Fair Chance Ordinance No.2016-4012 is available at: https://library.municode.com/fl/miami beach/codes/code of ordinances? nodeld=SPAGEOR CH62HURE ARTVFACHOR By virtue of submitting bid,bidder certifies that it has adopted policies,practices and standards consistent with the City's Fair Chance Ordinance.Bidder agrees to provide the City with supporting documentation evidencing its compliance upon request.Bidder further agrees that any breach of the representations made herein shall constitute a material breach of contract, and shall entitle the City to the immediate termination for cause of the agreement,in addition to any damages that may be available at law and in equity. SECTION 16--PUBLIC ENTITY CRIMES Please refer to Section 287.133(2)(a),Florida Statutes,available at: https://www.flsenate,gov/Laws/Statutes/2012/287,133 By virtue of submitting bid,bidder agrees with the requirements of Section 287.133,Florida Statutes,and certifies it has not been placed on convicted vendor list. SECTION 17 -VETERAN BUSINESS ENTERPRISES PREFERENCE Pursuant to City of Miami Beach Ordinance No.2011- 3748,https://library.municode.com/fl/miami beach/codes/code of ordinances? nodeld=SPAGEOR CH2AD ARTVIPR DIV3COPR S2- 37 4PRPRPRVECOGOCOSE the City shall give a preference to a responsive and responsible bidder which is a small business concern owned and controlled by a veteran(s)or which is a service-disabled veteran business enterprise,and which is within five percent (5%)of the lowest and best bidder,by providing such bidder an opportunity of providing said goods or contractual services for the lowest responsive bid amount.Whenever,as a result of the foregoing preference,the adjusted prices of two (2)or more bidders which are a small business concern owned and controlled by a veteran(s)or a service-disabled veteran business enterprise constitute the lowest bid pursuant to an 1TB,RFP,RFQ,ITN or oral or written request for quotation,and such bids are responsive,responsible and otherwise equal with respect to quality and service,then the award shall be made to the service-disabled veteran business enterprise. Is the bidder a service-disabled veteran business enterprise certified by the State of Florida? []YEs [@ ]No Is the bidder a service-disabled veteran business enterprise certified by the United States Federal Government? []YEs [@ ]No SECTION 18 -EQUAL BENEFITS FOR EMPLOYEES WITH SPOUSES AND EMPLOYEES WITH DOMESTIC PARTNERS When awarding competitively solicited contracts valued at over $100,000 whose contractors maintain 51 or more full time employees on their payrolls during 20 or more calendar work weeks,the Equal Benefits for Domestic Partners Ordinance 2005-3494 requires certain contractors doing business with the City of Miami Beach,who are awarded a contract pursuant to competitive bids,to provide "Equal Benefits"to their employees with domestic partners,as they provide to employees with spouses.The Ordinance applies to all employees of a Contractor who work within the City limits of the City of Miami Beach,Florida;and the Contractor's employees located in the United States,but outside of the City of Miami Beach limits,who are directly performing work on the contract within the City of Miami Beach. Does bidder provide or offer access to any benefits to employees with spouses or to spouses of employees? [s@ I YES I□[NO Does bidder provide or offer access to any benefits to employees with (same or opposite sex) domestic partners or to domestic partners of employees? []Es []No Please check all benefits that apply to your answers above and list in the "other"section any additional benefits not already specified.Note:some benefits are provided to employees because they have a spouse or domestic partner,such as bereavement leave;other benefits are provided directly to the spouse or domestic partner,such as medical insurance. Bidder Provides for Bidder Provides for Bidder does notBENEFITEmployeeswithEmployeeswithProvideBenefitSpousesDomesticPartners Health Yes Yes Sick Leave Yes NA Family Medical Leave Yes NA Bereavement Leave Yes NA If Bidders cannot offer a benefit to domestic partners because of reasons outside your control, (e.g.,there are no insurance providers in your area willing to offer domestic partner coverage) you may be eligible for Reasonable Measures compliance.To comply on this basis,you must agree to pay a cash equivalent and submit a completed Reasonable Measures Application with all necessary documentation.Your Reasonable Measures Application will be reviewed for consideration by the City Manager,or his designee.Approval is not guaranteed and the City Manager's decision is final.Further information on the Equal Benefits requirement is available at http://www.miamibeachfl_gov/city-hall/procurement/procurement-related-ordinance-and- procedures/ SC ION 9 MORATORIUM ON TRAVEL TO AND THE PURCHASE OF GOODS OR SERVICES FROM MISSISSIPPI Pursuant to Resolution 2016-29375,the City of Miami Beach,Florida prohibits the purchase of goods or services sourced in Mississippi.Are any of the products for which the applicant is seeking to be prequalified sourced in Mississippi? If yes,explain. D I YES @ ]No ••••••••••••••••••••••••••••••••••••••••••••..... •••••.....-.....-•••••.....-•••••.....-.....-•••••.....-••• .....-••.....-•••••...-•• ..--•••I -•••••••~-•a •••-•-■■■■■%\■pa ■■■ I •••••••••••••••••••••••••••••••••••••••••••••••••••••••••• MIAMI BEACH •••••••••••• AT&T Response to City of Miami Beach's RFP #2023-628-LB for Wide Area Network and Internet Connectivity Services October 18,2023 "-~S AT&T Business• ..~E AT&T Business- October 18,2023 Livia Barcelos City of Miami Beach LiviaBarcelos@miamibeachfl.gov Dear Livia Barcelos: 13450 W Sunrise Blvd,N/A Sunrise,FL 33323 Office:954-806-2467 maruiz@att.com www.att.com The City of Miami Beach has a successful history of serving its citizens.To continue this success, you need advanced communication services that can support your critical operations and enhance employee efficiency.Therefore,you want a qualified provider that can meet your requirements without sacrificing service and performance. AT&T understands your objectives and the priorities that are driving change to your network. We've designed an integrated,cost-effective solution to meet City of Miami Beach's key requirements.Our proposed solution offers you •Outstanding network reliability and performance •Decreased capital expenditures by using AT&T infrastructure,network,and staff •Effortless account management,simplified billing,and on-demand control with AT&T's business digital capabilities With our innovation,experience,and dedication,we're well-positioned to help the City of Miami Beach realize the greatest benefits from its communication network.We'll collaborate extensively with you to make sure the service we provide helps you achieve your business objectives.In addition,we'll back our services with the ongoing support of an experienced account team. This is why we are submitting our proposal for both Groups 1 and 2 of your RFP.We feel that City of Miami Beach's network is too important to trust to just anyone. We look forward to working with the City of Miami Beach to help advance its important initiatives.I'll follow up with you soon to discuss our proposed solution. Page ii Sincerely, Mario Ruiz Client Solutions Executive Page iii MIAMI BEACH A new standard for networking AT&T Response to the City of Miami Beach RFP #2023-628-LB for Wide Area Network and Internet Connectivity Services October 18,2023 Mario Ruiz Client Solutions Executive AT&T 13450 W Sunrise Blvd, Sunrise,FL 33323 Office:954-806-2467 maruiz@att.com e,:AT&T Business--- Proposal Validity Period-The information and pricing contained in this response (the "Response"or the "Proposal")is valid for a period of thirty (30)days from the date written on the Proposal cover page,unless rescinded or extended in writing by AT&T. Terms and Conditions-This Proposal is conditioned upon negotiation of mutually acceptable terms and conditions. Proposal Pricing-Pricing proposed herein is based upon the specific product/service mix and locations outlined in this Proposal.Any changes or variations in the proposed terms and conditions,the products/services/quantities,length of term,locations,and/or design described herein may result in different pricing.Prices quoted do not include applicable taxes,surcharges,or fees.In accordance with the tariffs or other applicable service agreement terms,Customer is responsible for payment of such charges. Providers of Service-Subsidiaries and affiliates of AT&T Inc.provide products and services under the AT&T brand.Either AT&T Corp.or AT&T Mobility National Accounts LLC is the proposer for itself and on behalf of its service-providing affiliates. Software-Any software used with the products and services provided in connection with this Proposal will be governed by the written terms and conditions applicable to such software.Title to software remains with AT&T or its supplier.Customer must comply with all such terms and conditions,and they will take precedence over any agreement between the parties as relates to such software. Copyright Notice and Statement of Confidentiality-©2023 AT&T Intellectual Property.AT&T and globe logo are registered trademarks and service marks of AT&T Intellectual Property and/or AT&T affiliated companies.All other marks are the property of their respective owners.The contents of the Proposal (except for pricing applicable to E-Rate funded services)are unpublished,proprietary,and confidential and may not be copied,disclosed,or used,in whole or in part,without the express written permission of AT&T Intellectual Property or affiliated companies,except to the extent required by law and insofar as is reasonably necessary in order to review and evaluate the information contained herein. AT&T Switched Ethernet Service on Demand is provided by AT&T's Incumbent Local Exchange Carrier in each respective state. M IA M I BEACH Table of Contents Executive Sum m ary 1 RFP Response 7 SECTION 0100 INSTRUCTIONS TO BIDDER S 7 SECTION 0200 GENER AL CONDITI ONS 16 SECTION 0300 PROPOSAL SUBM ITT AL INSTRUCTIONS AND FORMAT 19 SECTION 0400 PROPOSAL EVALUATION 57 APPENDIX A 61 APPENDIX B 100 Insurance Requirem ents 103 FORM S 107 SECTION 1 -BID CER TIFICATION FORM 10 7 SECTION 2-ACKNOW LEDGEM ENT OF ADDENDUM 107 SECTION 3-CONFLICT OF INTER EST 107 SECTION 4-FINANCIAL CAPACITY 10 7 SECTION 5-REFERENCES AND PAST PER FO RMANCE 107 SECTION 6 -SUSPENSION,DEB ARM ENT,OR CONTRACT CANCELLA TION 10 8 SECTION 7-SM ALL AND DISADVANTAGED BUSINESS CER TIFICATION 108 SECTION 8-LGBT BUSINESS ENTERPRISE CER TIFICATION 108 SECTION 9-BYRD ANTI-LOBBYING AM ENDM ENT CER TIFICATION FORM 10 8 SECTION 10 -SUSPENSION AND DEBARM ENT CER TIFICATION 10 8 SECTION 11-CONE OF SILENCE 10 8 SECTION 12-CODE OF BUSINESS ETHICS 109 SECTION 13 -LOBBYIST REGISTRATION &CAM PAIGN CONTRIBUTION REQUIREM ENTS 109 SECTION 14 -NON-DISCRIM INATION 10 9 SECTION 15-FAI R CHANCE REQ UIREM ENT 109 SECTION 16 -PUBLI C ENTITY CRIM ES 109 October 18,2023 Page v 2023 AT&T Intellectual Property-AT&T Proprietary-Not for use or disclosure outside of AT&T companies and its third-party representatives except under written agreement. ~AT&T Business MIAIBEACH A new standard for networking SECTION 17-VETERAN BUSINESS ENTERPRISES PREFERENCE 109 SECTION 18-EQUAL BENEFITS FOR EMPLOYEES WITH SPOUSES AND EMPLOYEES WITH DOMESTIC PARTNERS 110 SECTION 19 -MORATORIUM ON TRAVEL TO AND THE PURCHASE OF GOODS OR SERVICES FROM MISSISSIPPl 110 AT&T Attachments 111 Attachment 1-AT&T Dedicated Internet -Service Level Agreements 111 Attachment 2 -AT&T Switched Ethernet on Demand -Service Level Agreements 111 Attachment 3-Security ATT_Customer_Reference_Guide_Mar2023 111 Attachment 4 -ASE_Security_FAQ_121217 111 Attachment 5-Master Agreement -City of Miami Beach -01_29_19 111 Attachment 6 -Insurance Requirements 111 Attachment 7 -AT&T Memorandum of Insurance 111 October 18,2023 Page vi ©2023 AT&T Intellectual Property-AT&T Proprietary-Not for use or disclosure outside of AT&T companies and its third-party representatives except under written agreement. ~:AT&T Business- IAMI BEACH A new standard for networking Executive Summary To address citizen needs,municipalities must improve efficiencies,upgrade technologies,and find creative ways to deliver services on a fixed budget.Therefore,municipalities like Miami Beach need to align operating practices with evolving technologies. Citizen and internal demand for your services is growing rapidly.Therefore,you're seeking a service provider(s)to deliver internet and WAN services and 24/7 customer service support to your City-wide facilities. AT&T Switched Ethernet on Demand enables you to provision additional bandwidth capacity in near-real time via a web interface.The interface lets you configure and manage your network resources,including adding or changing services,scaling bandwidth,and ordering more ports. Our solution delivers flexible computing resources when and where you need them.By helping you respond to business changes faster and more efficiently,our solution can help ensure that you have the right resources and capacity to satisfy growing customer demand. The City of Miami Beach must have an infrastructure in place that will support operations and future objectives effectively.You want a supplier that can help you build a network platform to support these objectives: •Improve performance-Networking technology must be reliable and resilient to ensure smooth communication and data transfer among employees,departments,and customers;reduce downtime,and enhance remote access and mobile work capabilities. •Maintain security-With the increasing sophistication and sheer number of cyber threats and attacks,organizations must constantly keep their networks secure and up to date with the latest security measures. •Get expert service and support-You need a service team that specializes in helping business customers design resilient and reliable networks,implement digital October 18,2023 1.4M+ miles of fiber globally Page 1 5G network covering "288M people nationwide $140B IVOStmOnt In next generation connectivity (2018 2022) e:AT&T Businessr 2023 AT&T Intellectual Property-AT&T Proprietary-Not for use or disclosure outside of AT&T companies and its third-party representatives except under written agreement. E7 9IE353err,4g i £, MIAMUBEACH A new standard for networking transformations,and quickly resolve any issues with ongoing services so you can stay focused on your core value proposition. •Build for scalability-As businesses grow and expand,networking technology needs to be scalable to accommodate the growing number of users,devices,and applications. You need networking technology that can be easily scaled up or down as your needs change. •Increase simplicity-With the growing number of devices and applications on the network,networking technology has become more complex.Add to that the need to keep up with the rapidly evolving landscape of emerging technologies such as artificial intelligence,cloud computing,and the Internet of Things,you need technology and connectivity solutions that simplify the complex landscape-and subject matter experts who can also provide that simplicity while reducing risks. Solution Overview - We've carefully reviewed your business and technology goals and designed a flexible,cost- effective solution that allows you to streamline your operations.Our solution for the City of Miami Beach is a great value and a smart investment because it not only meets your current needs,but it can easily scale to meet future demands. The key components of your solution include the following: AT&T Dedicated Internet is an internet access service that combines a dedicated connection with symmetrical bandwidth (same download and upload speeds)and provides reliable,high- performance connectivity.AT&T Dedicated Internet offers the fastest speeds available (up to 1Tbps),world class Service Level Agreements (SLAs)with 100%uptime guarantees,and outage protection down to the customer edge router with 24/7 monitoring. Key Features •Managed Router Option provides the customer premises equipment (CPE)for the dedicated internet service,generally a router and a diagnostic modem.AT&T configures, monitors,manages,and maintains the equipment.You provide a dedicated standard telephone line for out-of-band testing of the diagnostic modem.This option provides convenient end-to-end managed internet access so you can focus on your core mission. •Reliable Service starts with proactive monitoring of our nationwide backbone along with a network architecture that features redundant routers,switches,and power supplies.As a result,we can reroute traffic around outages and restore service near October 18,2023 Page 2 2023 AT&T Intellectual Property--AT&T Proprietary-Not for use or disclosure outside of AT&T companies and its third-party representatives except under written agreement. ~AT&T Business MIAMI BEACH real-time.This increases reliability and helps ensure that your internet traffic gets through.In addition,you get enterprise-class support,with 24/7 expert technical assistance. •Customizable Service includes maintenance,service,and support options,so you can choose the level of network management you need.And speed options range from lOMbps to lTbps (some speeds may not be available in all areas).As a result,you can customize your service to meet your needs now and in the future. •Class of Service (CoS}Option prioritizes data traffic over your network access link.We offer four classes of service and various service profiles that have predetermined bandwidth allocations.And,if any service isn't using its allocated bandwidth,other services can share it.By using this option,you can optimize your data traffic flows during congested periods. •AT&T Business Center Portal provides a suite of online tools to access billing, maintenance,network management,and performance reporting information and functions.Business Center tools let you view and manage various aspects of your AT&T service 24/7 via a convenient online portal. AT&T Switched Ethernet on Demand (ASEoD)is a transport service that transmits Ethernet traffic among multiple locations and uses AT&T Network on Demand to provision and scale bandwidth and other network services.AT&T Switched Ethernet on Demand (ASEoD)provides user-friendly,web-based network configuration and management and simplified contracting for most network services. Key Features •Five Classes of Service (CoS}with Service Level Agreements (SLAs)allow you to tune an Ethernet connection to each application's specific needs such as the real-time and interactive requirements of delay-sensitive voice,video,and financial transactions.This capability enables your high-bandwidth network to efficiently and reliably transport interactive voice and video,which helps ensure that your employees can successfully communicate and collaborate. •Any-to-Any Connections enables you,via Ethernet Virtual Connections (EVCs),to configure any port so that it connects to any other port in your network.As a result,a single Ethernet connection can provide your locations with access to various remote resources,such as virtual connections to primary and backup data hosts. •Dynamic Bandwidth Speeds of 2 Mbps to 100 Gbps are available and include four physical port speeds and multiple logical channel Committed Information Rates {Cl Rs). This feature helps you satisfy your networking needs and lets you easily increase speed October 18,2023 Page 3 2023 AT&T Intellectual Property--AT&T Proprietary-Not for use or disclosure outside of AT&T companies and its third-party representatives except under written agreement. •AT&T Business.._... MIAMI BEACH A new standard for networking and capacity in the future.So,instead of losing time because of slow network response, you can help ensure that vital information is available when and where you need it. •Flexible Configurations let you link your locations via a virtual LAN or establish virtual private lines from remote locations to a main data center.We offer three configurations:Point-to-Point (between two ports),Point-to-Multipoint (hub-and-spoke design:virtual connections to remote sites),or Multipoint-to-Multipoint (three or more ports:any-to-any connectivity).These options enable you to adjust and scale your virtual connectivity arrangement to accommodate additional sites and networking requirements.As a result,your network and operations can more quickly and easily keep up with changes in your business. AT&T Advantages The City of Miami Beach will benefit from working with AT&T because we have the expertise, experience,and resources to meet your needs.Here are a few advantages: •#1 in Customer Satisfaction-AT&T is tops in customer satisfaction for business wireline service delivered to large enterprise customers for the fifth straight year in the J.D.Power Business Wireline Satisfaction study.1 •Community Engagement-In 2021,AT&T companies and the AT&T Foundation contributed more than $202.05 million to philanthropic organizations.Focus areas include education (digital divide),community support/safety,health/human services,and the arts/media/culture.We seek to fund -l#--TR «I---Security that starts j·,·.·'at the network iMa" Global network visibility carrying an average of 594+ petabytes of data Doop security expertise with more than 1,000 security related patents 24/7 network Security monitoring by the Chief Security Office 1 AT&T received the highest score among large enterprises in the J .D.Power 2018-2022 U.S.Business Wireline Satisfaction Studies of customers'satisfaction with their business wireline data and voice service provider.Visit jdpower.com/awards for more details. October 18,2023 Page 4 0 2023 AT&T Intellectual Property-AT&T Proprietary-Not for use or disclosure outside of AT&T companies and its third-party representatives except under written agreement. ~AT&T Business M IA M I BEACH A new standard for networking programs designed to serve predominantly underserved,underrepresented,or low- income communities. •First for Public Safety-We're honored to work with the First Responder Network Authority (FirstNet Authority}to design and build FirstNet,the nationwide communications platform dedicated to public safety.FirstNet is the only wireless communications platform architected from the ground up and specifically designed with and for public safety.FirstNet is for every first responder in the country including federal,state,local,tribal,urban,suburban,and rural responders as well as those critical to supporting emergency response.The AT&T and First Net networks already cover 2.81 million square miles and more than 99%of the U.S.population today.As of 3Q22,FirstNet has approximately 4 million connections across more than 23,000 agencies in service. Personalized Support Because we understand the importance of personalized service,we give you an account team of specialists to design and implement your new solution.You'll receive ongoing,coordinated support from your account team for all of your AT&T services. Your Account Team Name Title Phone Number Email Mario Ruiz Client Solutions Executive 954-806-2467 maruiz@att_com Esther Martin Account Manager 305-582-9541 esther_martin@att_com Dwayne Stafford Account Manager 305-421-9630 dwayne_l.staff9rd@att.com Stephanie Sharp Lead Sales Systems Engineer 850-287-4420 Stephanie._sharpe@att.com Estanley Gaspard Client Solutions Executive 954-675-2246 estanley.gaspard@att._com Danner Cox Service Manager 918-766-5178 danner.cox@att.com Steven Fleming Associate Director -Service Management 407-718-3997 st even.flem ing@att.com Debbie Sweezy Director of Service Management 402-5 75-8544 debbie._sweezy@att.com Erik Lindborg Asst Vice President 407-455-1644 erik_lindborg@att.com October 18,2023 Page 5 2023 AT&T Intellectual Property--AT&T Proprietary-Not for use or disclosure outside of AT&T companies and its third-party representatives except under written agreement. ~:AT&T Business....,.,.. MIAMIBEACH A new standard for networking You'll see from our proposal that we understand your objectives and have the expertise and resources to support them.We look forward to working with you to help you reach your goals. 8% ,ph Experts who know business,. H. . October 18,2023 Extensive customer relationships with nearly 2.5M business customers globally Page 6 Connecting and growing businesses for nearly 150 years Invested $650M+ to rapidly restore communications after disasters ~AT&T Business ©2023 AT&T Intellectual Property-AT&T Proprietary-Not for use or disclosure outside of AT&T companies and its third-party representatives except under written agreement. M IA MI /BEACH A new standard for networking RFP Response MIAMI BEACH Request for Proposals (RFP)2023-628-LB Wide Area Network and Internet Connectivity Services SECT IO N 0100 IN STRUCTIO NS TO BIDDERS 1.GENERAL.This Request for Proposals (RFP)is issued by the City of Miami Beach,Florida (the "City"},as the means for prospective Bidders to submit their qualifications,proposed scopes of work and cost proposals (the "proposal")to the City for the City's consideration as an option in achieving the required scope of services and requirements as noted herein.All documents released in connection with this solicitation,including all appendixes and addenda,whether included herein or released under separate cover,comprise the solicitation,and are complementary to one another and together establish the complete terms,conditions and obligations of the Bidders and,subsequently,the successful Bidder(s) (the "contractor[s]")if this RFP results in an award. The City utilizes Periscope S2G (formerly known as BidSync)(www.periscopeholdings.com or www.bidsync.com)for automatic notification of competitive solicitation opportunities and document fulfillment,including the issuance of any addendum to this RFP.Any prospective Bidder who has received this RFP by any means other than through Periscope S2G must register immediately with Periscope S2G to ensure it receives any addendum issued to this RFP.Failure to receive an addendum may result in disqualification of proposal submitted. AT&T Response: AT&T has read and understands. 2.BACKGROUND &PURPOSE. The City's Internet and Wide Area Network ("WAN")is comprised of approximately twenty- five (26)sites in an area of approximately seven square miles that require various services. October 18,2023 Page 7 2023 AT&T Intellectual Property-AT&T Proprietary-Not for use or disclosure outside of AT&T companies and its third-party representatives except under written agreement. ~:AT&T Business-are MI A M IBEA CH The City has been receiving WAN services under a Master Services Agreement (MSA)with AT&T Corp since 2015.The City has received Internet Connectivity Services from Hotwire Communications LTD since 2019.Pursuant to RFP 2018-153-JC,the current contract for these services,expires on January 24,2024,and April 17,2024,respectively.As a result of the expiring agreements,this RFP seeks proposals for a replacement agreement. The City's Information Technology Department (IT)is seeking internet connectivity and WAN services that will allow the successful and reliable transmission of information in different electronic forms to/from all of its locations listed herein,providing an integrated approach with respect to hardware,services and support.Therefore,the City of Miami Beach is seeking a service provider(s)to deliver internet and WAN services and 24/7 customer service support to City-wide facilities.Additionally,Voice over Internet Protocol (VOiP)convergence is a technology that is currently deployed throughout all City facilities. Therefore,the City is seeking a solution that will thoroughly support current and future VOiP technology. This solicitation includes the following two groups: Group !Internet Connectivity:services that provide access to the internet at City facilities with minimal technical requirements,provide public wireless connectivity,host property management control systems or are needed for a life safety application. Group 2 WAN Connectivity:service that provides secure connectivity between locations. Bidders may submit a proposal for Group 1 only,or Group 2 only,or both Groups 1 and 2. Proposals for Group 1 and Group 2 will be evaluated separately.In other words,all proposals received for Group 1 will be evaluated against other proposals for Group 1. Likewise,all proposals received for Group 2 will be evaluated against other proposals for Group 2. The department's annual budget is approximately $500,000 for this project but may vary year to year depending on budget appropriations. AT&T Response: AT&T is responding to both Groups 1 and 2 of this RFP. 3.ANTICIPATED RFP TIMETABLE.The tentative schedule for this solicitation is as follows: October 18,2023 Page 8 ©2023 AT&T Intellectual Property-AT&T Proprietary-Not for use or disclosure outside of AT&T companies and its third-party representatives except under written agreement. ~AT&T Business MIAMIBEACH A new standard for networking RFP Issued September 13,2023 Pre-Proposal Meeting September 28,2023 at 9:00 am ET Join on your computer,mobile app or room device Click here to join the meeting Meeting ID:215 074 996 003 Passcode:YdDi8g Or call in (audio only) +1786-636-1480,,416330248#United States, Miami Phone Conference ID:416 330 248# Deadline for Receipt of Questions October 3,2023 at 5:00 pm ET Responses Due October 13,2023 at 3:00 pm ET Join on your computer,mobile app or room device Click here to join the meeting Meeting ID:275 467 472 435 Passcode:nSBxzd Or call in (audio only) +1 786-636-1480,,911967181#United States, Miami Phone Conference ID:911 967 181# Evaluation Committee Review TBD Tentative Commission Approval TBD Contract Negotiations Following Commission Approval October 18,2023 Page 9 ~E:AT&T Businessn 2023 AT&T Intellectual Property--AT&T Proprietary-Not for use or disclosure outside of AT&T companies and its third-party representatives except under written agreement. MIAMI BEACH $Pem see mEE,e- E ' ,0} ':-.-.,-·•·.:· A new standard for networking AT&T Response: AT&T has read and understands. 4.PROCUREMENT CONTACT.Any questions or clarifications concerning this solicitation shall be submitted to the Procurement Contact noted below: Procurement Contact: Livia Barcelos Telephone: 305 673 7490 Email: LiviaBarcelos@miamibeachfl.gov Additionally,the City Clerk is to be copied on all communications via e-mail at: RafaelGranado@miamibeachfl.gov;or via facsimile:786-394-4188. The Bid title/number shall be referenced on all correspondence.All questions or requests for clarification must be received no later than ten (10)calendar days prior to the date proposals are due as scheduled in Section 0200-3.All responses to questions/clarifications will be sent to all prospective Bidders in the form of an addendum. AT&T Response: AT&T has read and understands. 5.PRE-PROPOSAL MEETING OR SITE VISIT(S).A pre-proposal meeting or site visit(s)may be scheduled.Attendance for the pre-proposal meeting shall be via web conference and recommended as a source of information but is not mandatory.Bidders interested in participating in the Pre-Proposal Meeting must follow these steps: Join on your computer,mobile app or room device Click here to join the meeting Meeting ID:215 074 996 003 Passcode:YdDi8g Or call in (audio only) +1786-636-1480,,416330248#United States,Miami Phone Conference ID:416 330 248# October 18,2023 Page 10 ©2023 AT&T Intellectual Property-AT&T Proprietary-Not for use or disclosure outside of AT&T companies and its third-party representatives except under written agreement. ~E:AT&T Business- MIAMIBEACH Bidders who are participating should send an e-mail to the contact person listed in this RFP expressing their intent to participate. AT&T Response: AT&T has read and understands. 6.PRE-PROPOSAL INTERPRETATIONS.Oral information or responses to questions received by prospective Bidders are not binding on the City and will be without legal effect,including any information received at pre-submittal meeting or site visit(s).The City by means of Addenda will issue interpretations or written addenda clarifications considered necessary by the City in response to questions.Only questions answered by written addenda will be binding and may supersede terms noted in this solicitation.Addendum will be released through Periscope S2G.Any prospective Bidder who has received this RFP by any means other than through Periscope S2G must register immediately with Periscope S2G to ensure it receives any addendum issued to this RFP.Failure to receive an addendum may result in disqualification of proposal.Written questions should be received no later than the date outlined in the Anticipated RFP Timetable section. AT&T Response: AT&T has read and understands. 7.CONE OF SILENCE.This RFP is subject to,and all Bidders are expected to be or become familiar with,the City's Cone of Silence Requirements,as codified in Section 2-486 of the City Code.Bidders shall be solely responsible for ensuring that all applicable provisions of the City's Cone of Silence are complied with,and shall be subject to any and all sanctions,as prescribed therein,including rendering their response voidable,in the event of such non- compliance.Communications regarding this solicitation are to be submitted in writing to the Procurement Contact named herein with a copy to the City Clerk at rafaelgranado@miamibeachfl.gov AT&T Response: AT&T has read and understands. 8.ADDITIONAL INFORMATION OR CLARIFICATION.After proposal submittal,the City reserves the right to require additional information from Bidders (or Bidder team members or sub- consultants)to determine:qualifications (including,but not limited to,litigation history, October 18,2023 Page 11 ©2023 AT&T Intellectual Property--AT&T Proprietary-Not for use or disclosure outside of AT&T companies and its third-party representatives except under written agreement. ~AT&T Business MIAMI BEACH A new standard for networking regulatory action,or additional references);and financial capability (including,but not limited to,annual reviewed/audited financial statements with the auditors notes for each of their last two complete fiscal years). AT&T Response: AT&T has read and understands. 9.BIDDER'S RESPONSIBILITY.Before submitting a response,each Bidder shall be solely responsible for making any and all investigations,evaluations,and examinations,as it deems necessary,to ascertain all conditions and requirements affecting the full performance of the contract.Ignorance of such conditions and requirements,and/or failure to make such evaluations,investigations,and examinations,will not relieve the Bidder from any obligation to comply with every detail and with all provisions and requirements of the contract,and will not be accepted as a basis for any subsequent claim whatsoever for any monetary consideration on the part of the Bidder. AT&T Response: AT&T has read and understands. 10.DETERMINATION OF AWARD.The City Manager may appoint an evaluation committee to assist in the evaluation of proposals received.The evaluation committee is advisory only to the city manager.The city manager may consider the information provided by the evaluation committee process and/or may utilize other information deemed relevant.The City Manager's recommendation need not be consistent with the information provided by the evaluation committee process and takes into consideration Miami Beach City Code Section 2-369,including the following considerations: (1)The ability,capacity and skill of the Bidder to perform the contract. (2)Whether the Bidder can perform the contract within the time specified,without delay or interference. (3)The character,integrity,reputation,judgment,experience and efficiency ofthe Bidder. (4)The quality of performance of previous contracts. October 18,2023 Page 12 ©2023 AT&T Intellectual Property-AT&T Proprietary-Not for use or disclosure outside of AT&T companies and its third-party representatives except under written agreement. eAT&T Business MIAMI BEACH A new standard for networking (5)The previous and existing compliance by the Bidder with laws and ordinances relating to the contract. The City Manager may recommend to the City Commission the Bidder(s)s/he deems to be in the best interest of the City or may recommend rejection of all proposals.The City Commission shall consider the City Manager's recommendation and may approve such recommendation.The City Commission may also,at its option,reject the City Manager's recommendation and select another Proposal or Proposals which it deems to be in the best interest of the City,or it may also reject all Proposals. AT&T Response: AT&T has read and understands. 11.NEGOTIATIONS.Following selection,the City reserves the right to enter into further negotiations with the selected Bidder.Notwithstanding the preceding,the City is in no way obligated to enter into a contract with the selected Bidder in the event the parties are unable to negotiate a contract.It is also understood and acknowledged by Bidders that no property,contract or legal rights of any kind shall be created at any time until and unless an Agreement has been agreed to;approved by the City;and executed by the parties. AT&T Response: AT&T has read and understands. 12.E-VERIFY.As a contractor you are obligated to comply with the provisions of Section 448.095,Fla.Stat.,"Employment Eligibility."Therefore,you shall utilize the U.S.Department of Homeland Security's E-Verify system to verify the employment eligibility of all new employees hired by the Contractor during the term of the Contract and shall expressly require any subcontractors performing work or providing services pursuant to the Contract to likewise utilize the U.S.Department of Homeland Security's E-Verify system to verify the employment eligibility of all new employees hired by the subcontractor during the Contract term. AT&T Response: AT&T has read and understands. October 18,2023 Page 13 ~AT&T Business ©2023 AT&T Intellectual Property-AT&T Proprietary-Not for use or disclosure outside of AT&T companies and its third-party representatives except under written agreement. MIAMIBEACH A new standard for networking 13.PERISCOPE 2G_(FORMERLY BIDSYNC).The Procurement Department utilizes Periscope S2G,Supplier-to-Government electronic bidding (e-Bid)platform.If you would like to be notified of available competitive solicitations released by the City you must register and complete your vendor qualifications through Periscope S2G,Supplier-to-Government www.bidsync.com/Miami-Beach.Registration is easy and will only take a few minutes.For detailed instructions on how to register,complete vendor qualifications and submit electronic bids visit https://www.miamibeachfl.gov/city-hall/procurement/for-approval- how-to-become-a-vendor /. Should you have any questions regarding this system or registration,please visit the above link or contact Periscope S2G,Supplier-to-Government at support@bidsync.com or 800.990.9339,option 1,option 1. AT&T Response: AT&T has read and understands. 14.HOW TO MANAGE OR CREATE A VENDOR PROFILE ON VENDOR SELF SERVICE (VSS).In addition to registering with Periscope S2G,the City encourages vendors to register with our online Vendor Self-Service web page,allowing City vendors to easily update contacts, attachments (W-9),and commodity information.The Vendor Self-Service (VSS)webpage (https://selfservice.miamibeachfl.gov/vss/Vendors/default.aspx)will also provide you with purchase orders and payment information. Should you have any questions and/or comments,do not hesitate to submit them to vendorsupport@miamibeachfl.gov. AT&T Response: AT&T has read and understands. 15.SUPPLIER DIVERSITY.In an effort to increase the number and diversity of supplier options in the procurement of goods and services,the City has established a registry of LGBT-owned businesses,as certified by the National LGBT Chamber of Commerce (NGLCC)and small and disadvantaged businesses,as certified by Miami-Dade County.See authorizing resolutions here. If your company is certified as an LGBT-owned business by NGLCC,or as a small or disadvantaged business by Miami-Dade County,click on the link below to be added to the October 18,2023 Page 14 ©2023 AT&T Intellectual Property-AT&T Proprietary-Not for use or disclosure outside of AT&T companies and its third-party representatives except under written agreement. ~AT&T Business MIANIBEACH .es;'208.3±±.$ «•i,- A new standard for networking City's supplier registry (Vendor Self-Service)and bid system (Periscope S2G,Supplier-to- Government).These are two different systems and it is important that you register for both. Click to see acceptable certification and to register:https://www.miamibeachfl.gov/city- hall/procurement/how-to-become-a-vendor/. Balance of Page Intentionally Left Blank AT&T Response: AT&T has read and understands. October 18,2023 Page 15 ~AT&T Business 2023 AT&T Intellectual Property-AT&T Proprietary-Not for use or disclosure outside of AT&T companies and its third-party representatives except under written agreement. MI AMIBEACH SECTION 0200 GENERAL CONDITIONS FORMAL SOLICITATIONS TERMS &CONDITIONS -GOODS AND SERVICES.By virtue of submitting a proposal in response to this solicitation,Bidder agrees to be bound by and in compliance with the Terms and Conditions for Services (dated 10.27.2022),incorporated herein,which may be found at the following link: https ://www.miami beachfl .gov/city-ha II/procu rement/sta nda rd-terms-a nd-cond itio ns/ Balance of Page Intentionally Left Blank AT&T Response: AT&T'S GENERAL RESPONSE TO THE RFP ("AT&T's General Response") AT&T Corp.("AT&T")is submitting this Response pursuant to the terms and conditions of (a) the Service Agreement,and any related transactional documents,including the attached Master Agreement (collectively,the "Proposed Contract Documents");and (b)and the responses,answers,clarifications and supplemental terms and conditions set forth in and/or incorporated into this Response.City of Miami Beach may be referred to as "Customer"within this Response. The pricing submitted in this Response assumes use of the Proposed Contract Documents as the basis of any final,negotiated contract between the parties. AT&T takes a general exception to all the terms and conditions contained in the RFP.This applies whether or not such exception is identified in the Response in the section of the RFP to which the exception corresponds.AT&T takes such a general exception primarily because the RFP does not contain the product-related contractual terms and conditions necessary for AT&T to properly deliver the products and services described in the Response.AT&T may have also taken specific exceptions to certain RFP provisions but has not made a final,complete comment on every such provision.Please note that AT&T's General Response,and the general exception above,applies in all instances,including those where specific comments/exceptions have been made and those where such comments/exceptions have not been made.The absence of any individual response to a specific section of the RFP cannot be considered a waiver of any objection or an agreement to that section's provisions.Similarly,the inclusion of any specific comment/exception does not remove the applicability of this general exception. Note that included within this "AT&T's General Response"section of the Response,in the interest of efficiency,are statements that apply to provisions throughout the RFP and should be read as applicable to any and all such related provisions.In that regard,note that: October 18,2023 Page 16 ©2023 AT&T Intellectual Property-AT&T Proprietary-Not for use or disclosure outside of AT&T companies and its third-party representatives except under written agreement. ~AT&T Business MIAMI BEACH A new standard for networking •AT&T clarifies that only the physical response materials become Customer property.Any other pre-existing or newly developed intellectual property of AT&T,its suppliers or its third parties,provided in this Response or which is used or developed during the project remains the intellectual property of AT&T or its suppliers.AT&T would be willing to negotiate with Customer regarding rights to use that intellectual property. •The information and pricing in this Response is valid for a period of 180 days from the date on the Response cover page. •The Response is a direct reflection of the entire scope of work as presented here,as of the date of submission.Acceptance of only part of the quote may require mutual agreement/adjustment to the final configuration,subsequent pricing and implementation schedule. •Regarding any proposed waiver of informalities and irregularities,AT&T agrees,except to the extent the waiver of technicalities or informalities portions of this provision as used here and throughout this Response implies AT&T waives rights to protest the award decision.To that end,AT&T reserves all protest rights afforded bidders/respondents participating in the contracting process. •Any purchase orders issued for services as provided under any contract that results from the RFP must clearly provide that the purchase is made via the mutually agreed contract and not subject to the preprinted terms of that purchase order form. •Any third-party software used with the services will be governed by the written terms and conditions of the third-party software supplier's software license documentation applicable to such software. •Title to software remains with AT&T or its supplier and such software used with the services will be governed by the corresponding software license agreement to the extent not in conflict with law or any final contract between AT&T and Customer. •To the extent any portion of this project may be funded in whole or in part with grants, loans or payments from government funding sources other than Customer,AT&T and Customer will need to reach mutual agreement on AT&T's participation. •The information and pricing submitted with this Response is subject to change on account of any error or omission in the information provided by Customer or upon further investigation(s)as to the exact requirements of any order.For the price(s) quoted herein,AT&T will provide the items of equipment and services specifically listed in its Response.Work which is not shown or described in the Response will require mutual agreement/adjustment to the final configuration,subsequent pricing and Implementation schedule. October 18,2023 Page 17 2023 AT&T Intellectual Property-AT&T Proprietary-Not for use or disclosure outside of AT&T companies and its third-party representatives except under written agreement. ~:AT&T Business--- IAN/BEACH A new standard for networking •This Response is ©2023 AT&T Intellectual Property.All rights reserved.AT&T,AT&T logo,and all other marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies.This Response is AT&T Proprietary and,except to the extent required by law,confidential. •This Response is conditioned upon negotiation of mutually acceptable terms and conditions. •Pricing proposed herein is based upon the specific product and locations outlined in this Response.Any changes or variations in the proposed terms and conditions,the products/services/quantities,length of term,locations,and/or design described herein may result in different pricing.Prices quoted do not include applicable taxes, surcharges,or fees.In accordance with the tariffs or other applicable service agreement terms,Customer is responsible for payment of such charges. •Subsidiaries and affiliates of AT&T Inc.provide products and services under the AT&T brand.AT&T Corp.is an AT&T company,is the proposer for itself and on behalf of its service-providing affiliates. Notwithstanding anything to the contrary set forth in the RFP,neither AT&T nor Customer is under any obligation with respect to the RFP until both parties have agreed upon and executed a mutually acceptable final contract.It is AT&T's goal to provide the best communications services at the best value for all of our customers using the highest ethical and legal standards. Given the long and successful history of AT&T,we are confident,if AT&T is selected,this will be a successful contracting process,leading to a successful project performance. Please see Attachment 5-Master Agreement -City of Miami Beach -01_29_19 October 18,2023 Page 18 ©2023 AT&T Intellectual Property-AT&T Proprietary-Not for use or disclosure outside of AT&T companies and its third-party representatives except under written agreement. ~Ee AT&T Businessen MIAMI BEACH A new standard for networking SECTION 0300 AND FORMAT PROPOSAL SUBMITT AL INSTRUCTIONS 1.ELECTRONIC RESPONSES (ONLY).Proposals must be submitted electronically through Periscope S2G (formerly BidSync)on or before the date and time indicated.Hard copy proposals or proposals received through email or facsimile are not acceptable and will be rejected. A Bidder may submit a modified proposal to replace all or any portion of a previously submitted proposal until the deadline for proposal submittals.The City will only consider the latest version of the bid. Electronic proposal submissions may require the uploading of attachments.All documents should be attached as separate files in accordance with the instructions included in Section 4,below.Attachments containing embedded documents or proprietary file extensions are prohibited.It is the Bidder's responsibility to assure that its bid,including all attachments,is uploaded successfully. Only proposal submittals received,and time stamped by Periscope S2G (formerly BidSync) prior to the proposal submittal deadline shall be accepted as timely submitted.Late bids cannot be submitted and will not be accepted.Bidders are cautioned to allow sufficient time for the submittal of bids and uploading of attachments.Any technical issues must be submitted to Periscope S2G (formerly BidSync)by contacting (800)990-9339 (toll free)or S2G@periscopeholdings.com.The City cannot assist with technical issues regarding submittals and will in no way be responsible for delays caused by any technical or other issue. It is the sole responsibility of each Bidder to ensure its proposal is successfully submitted in BidSync prior to the deadline for proposal submittals. AT&T Response: AT&T has read and understands. 2.NON-RESPONSIVENESS.Failure to submit the following requirements shall result in a determination of non-responsiveness.Non-responsive proposals will not be considered. 1.Bid Submittal Questionnaire October 18,2023 Page 19 2023 AT&T Intellectual Property-AT&T Proprietary-Not for use or disclosure outside of AT&T companies and its third-party representatives except under written agreement. ~:AT&T Businessgr 9632 ,z."P; t MIAMI BEACH A new standard for networking 2.Failure to comply with Minimum Eligibility Requirement (See Appendix A,Section Al if applicable). 3.Cost Proposal (Tab 4). AT&T Response: AT&T has read and understands. 4.OMITTED OR ADDITIONAL INFORMATION.Failure to complete and submit the Bid Submittal Questionnaire (submitted electronically)and the Cost Proposal with the bid and by the deadline for submittals shall render a proposal non-responsive.Non-Responsive proposals will not be considered.With the exception of the Bid Submittal Questionnaire (completed and submitted electronically)and the Cost Proposal,the City reserves the right to seek any omitted information/documentation or any additional information from Bidder or other source(s),including but not limited to:any firm or principal information,applicable licensure,resumes of relevant individuals,client information,financial information,or any information the City deems necessary to evaluate the capacity of the Bidder to perform in accordance with contract requirements.Failure to submit any omitted or additional information in accordance with the City's request shall result in proposal being deemed non-responsive. AT&T Response: AT&T has read and understands. 4.ELECTRONIC PROPOSAL FORMAT.In order to maintain comparability,facilitate the review process and assist the Evaluation Committee in review of proposals,it is strongly recommended that proposals be organized and tabbed in accordance with the tabs,and sections as specified below.The electronic submittal should be tabbed as enumerated below and contain a table of contents with page references.The electronic proposal shall be submitted through the "Line Items"attachment tab in Periscope S2G. AT&T Response: AT&T has read and understands. October 18,2023 Page 20 ©2023 AT&T Intellectual Property-AT&T Proprietary-Not for use or disclosure outside of AT&T companies and its third-party representatives except under written agreement. ~AT&T Business MIAMI BEACH A new standard for networking AB 1 Cover Letter 1.1 Cover Letter and Table of Contents.The cover letter must indicate Bidder and Bidder Primary Contact for the purposes of this solicitation. 1.1.1 Proposal Option(s).The cover letter must clearly identify whether the proposal submitted is Bidders may submit a proposal for Group 1 only,or Group 2 only,or both Groups 1 and 2.Proposals for Group 1 and Group 2 will be evaluated separately.In other words,all proposals received for Group 1 will be evaluated against other proposals for Group 1.Likewise,all proposals received for Group 2 will be evaluated against other proposals for Group 2. AT&T Response: AT&T has read and understands. AB2 Experience &Qualifications 2.1 Qualifications of Proposing Firm.Submit detailed information regarding the relevant experience and proven track record of the firm and/or its principals in providing the scope of services similar as identified in this solicitation,including experience in providing similar scope of services to public sector agencies. AT&T Response: AT&T has been in business fo r m ore than 145 years and has extensive experience as a pro vider of Intern et and W AN Services.AT&T ow ns,operates,and secures one of the w orld's largest netw orks w ith services in nearly 200 countries and incl udes m ore than •3,800 nodes •1,142.562 fiber ro ute m iles W e also operate a w ireless netw ork that includes Coverage of m ore than 99%of the U.S. population,including 10 0 U.S.m arkets. AT&T supports m illions of custom ers on six co ntinents,incl uding nearly all Fortune 1000 companies,the Federal Government and many Local and State Government Entities,including City of M iam i Beach. AT&T Dedic ated Intern et {A DI) October 18,2023 Page 21 ©2023 AT&T Intellectual Property-AT&T Proprietary-Not for use or disclosure outside of AT&T companies and its third-party representatives except under written agreement. eAT&T Business IAMI BEACH A new standard for networking AB 2 Experience &Qualifications AT&T is one of the largest internet service providers in the world.We've been providing internet services for decades,and we're constantly innovating to provide more capabilities faster and more reliably.Since 2015,we've undertaken the most aggressive fiber deployment program in the U.S.As of first quarter 2023,more than 750,000 U.S.business buildings- connecting more than 3 million business customer locations-were lit with fiber from AT&T. And nationwide,more than 10 million business customer locations are on or within 1,000 feet of our fiber. AT&T Dedicated Internet is an internet access service that combines a dedicated connection with symmetrical bandwidth (same download and upload speeds)and provides reliable,high- performance connectivity.AT&T Dedicated Internet offers the fastest speeds available (up to 1Tbps),world class Service Level Agreements (SLAs)with 100%uptime guarantees,and outage protection down to the customer edge router with 24/7 monitoring. AT&T Dedicated Internet provides various speed options.Once you've established access,the service uses that access circuit to connect your Local Area Network (LAN)to our Multiprotocol Label Switching (MPLS)IP backbone network,and your internet traffic travels over this dedicated network.We manage network security and performance by proactively monitoring network components.Optionally,we also can supply and manage your router and firewall. AT&T Dedicated Internet gives you these features: •Managed Router Option provides the customer premises equipment (CPE)for the dedicated internet service,generally a router and a diagnostic modem.AT&T configures,monitors,manages,and maintains the equipment.You provide a dedicated standard telephone line for out-of-band testing of the diagnostic modem.This option provides convenient end-to-end managed internet access so you can focus on your core mission. •Customer-Managed Router Option lets you provide and manage your own router for the dedicated internet service while AT&T provides the managed internet access.So, you have flexibility to choose the level of service you need. •Reliable Service starts with proactive monitoring of our nationwide backbone along with a network architecture that features redundant routers,switches,and power supplies.As a result,we can reroute traffic around outages and restore service near real-time.This increases reliability and helps ensure that your internet traffic gets through.In addition,you get enterprise-class support,with 24/7 expert technical assistance. October 18,2023 Page 22 ©2023 AT&T Intellectual Property-AT&T Proprietary-Not for use or disclosure outside of AT&T companies and its third-party representatives except under written agreement. ~:AT&T Businessii MIA!IBEACH AB2 Experience &Qualifications •Customizable Service includes maintenance,service,and support options,so you can choose the level of network management you need.And speed options range from 10Mbps to 1Tbps (some speeds may not be available in all areas).As a result,you can customize your service to meet your needs now and in the future. •Class of Service (CoS)Option prioritizes data traffic over your network access link.We offer four classes of service and various service profiles that have predetermined bandwidth allocations.And,if any service isn't using its allocated bandwidth,other services can share it.By using this option,you can optimize your data traffic flows during congested periods. •AT&T Business Center Portal provides a suite of online tools to access billing, maintenance,network management,and performance reporting information and functions.Business Center tools let you view and manage various aspects of your AT&T service 24/7 via a convenient on line portal. •Service Level Agreements (SLAs)offer performance objectives for on-time provisioning,site availability,time to restore,latency,data delivery,and jitter.You may qualify for credits if stated objectives aren't met.Please see the business service guide for more details. •Cyber Threat Analysis provides real time information so you can immediately determine the category,volume,and severity of detected threats.As an additional intelligence layer,these reports also identify sites visited by Acceptable Use Policies (AUP)category so you can better understand policies required to prevent traffic directed to unwanted risky site categories.This feature available in your Business Portal can help you make informed security decisions for your business at no extra charge. •Static IP Addresses help enable website hosting and virtual private networks (VPNs) for remote access to the business network,and some voice over internet protocol (VOiP)systems require them.AT&T Dedicated Internet provides up to five free static IP addresses.These static IPs can result in a more reliable connection and provide more accurate geolocation information. AT&T Switched Ethernet on Demand (ASEoD) AT&T has offered Switched Ethernet (ASE)service since 2011. We started providing Ethernet solutions in the late 1990s. October 18,2023 Page 23 ©2023 AT&T Intellectual Property-AT&T Proprietary-Not for use or disclosure outside of AT&T companies and its third-party representatives except under written agreement. •:AT&T Business-er MIAMIBEACH A new standard for networking AB2 Experience &Qualifications AT&T has a long history of providing solutions to support public sector customers. We serve thousands of public sector customers across federal governments,state and local governments,special districts,public safety agencies,and K-12 as well as higher education institutions.As a result,we understand your unique needs and are well prepared to support you. AT&T Switched Ethernet on Demand (ASEoD)is a transport service that transmits Ethernet traffic among multiple locations and uses AT&T Network on Demand to provision and scale bandwidth and other network services.AT&T Switched Ethernet on Demand (ASEoD)provides user-friendly,web-based network configuration and management and simplified contracting for most network services. The service uses a carrier-grade,Multiprotocol Label Switching {MPLS)network to transmit Ethernet traffic.This network makes the AT&T Switched Ethernet Service highly reliable;in fact,the service provides network availability and data performance Service Level Agreements {SLAs). AT&T Switched Ethernet on Demand uses industry-standard native Ethernet interfaces,so you can transport data without protocol conversion or special equipment.The service offers speeds ranging from 2 Mbps to 100 Gbps and Class of Service (CoS)options.In addition,it includes flexible Committed Information Rate {CIR)and configuration options to meet various networking needs. The software-defined and network virtualization technologies that drive AT&T Network on Demand let you manage your Ethernet services and network in near-real time.The service integrates with the AT&T Business Center self-service web portal,which allows you to configure Ethernet Virtual Channels {EVCs),change bandwidth,and view billing information for your Network on Demand sites. Features and Benefits AT&T Switched Ethernet on Demand (ASEoD)gives you these features: •Five Classes of Service (CoS)with Service Level Agreements {SLAs)allow you to tune an Ethernet connection to each application's specific needs such as the real-time and interactive requirements of delay-sensitive voice,video,and financial transactions. This capability enables your high-bandwidth network to efficiently and reliably transport interactive voice and video,which helps ensure that your employees can successfully communicate and collaborate. October 18,2023 Page 24 2023 AT&T Intellectual Property-AT&T Proprietary Not for use or disclosure outside of AT&T companies and its third-party representatives except under written agreement. e AT&T Business- MIAMI BEACH AB2 Experience &Qualifications •Dynamic Bandwidth Speeds of 2 Mbps to 100 Gbps are available and include four physical port speeds and multiple logical channel Committed Information Rates (Cl Rs). This feature helps you satisfy your networking needs and lets you easily increase speed and capacity in the future.So,instead of losing time because of slow network response,you can help ensure that vital information is available when and where you need it. •Any-to-Any Connections enables you,via Ethernet Virtual Connections (EVCs),to configure any port so that it connects to any other port in your network.As a result,a single Ethernet connection can provide your locations with access to various remote resources,such as virtual connections to primary and backup data hosts. •A Self-Service Portal provides an intuitive,user-friendly interface that enables easy, near-real-time provisioning,network scaling and management.The portal lets you add sites,deploy or change services,and scale bandwidth to meet changing demands.As a result,you can quickly and easily optimize your infrastructure and focus on your core business instead of handling time-consuming IT tasks. •Flexible Configurations let you link your locations via a virtual LAN or establish virtual private lines from remote locations to a main data center.We offer three configurations:Point-to-Point (between two ports),Point-to-Multipoint (hub-and- spoke design:virtual connections to remote sites),or Multipoint-to-Multipoint (three or more ports:any-to-any connectivity).These options enable you to adjust and scale your virtual connectivity arrangement to accommodate additional sites and networking requirements.As a result,your network and operations can more quickly and easily keep up with changes in your business. 2.1.1 Bidder must provide a minimum of three (3)customer references for each group proposed.For each project that the Bidder submits as evidence of similar experience for the firm and/or any principal,the following is required:project description, agency name,agency contact,contact telephone &email,and year(s)and term of engagement.For each project,identify whether the experience is for the firm or for a principal (include the name of the principal). AT&T Response: Please see -Bid Submittal Questionnaire -Section 5 for References October 18,2023 Page 25 ©2023 AT&T Intellectual Property--AT&T Proprietary Not for use or disclosure outside of AT&T companies and its third-party representatives except under written agreement. ~AT&T Business MIAMI BEACH A new standard for networking AB 2 Experience &Qualifications 2.2 Qualifications of Bidder Team.Provide an organizational chart of all personnel and consultants to be used for this project if awarded,the role that each team member will play in providing the services detailed herein and each team members' qualifications.A resume of each individual,including education,experience,and any other pertinent information,shall be included for each Proposal team member to be assigned to this contract. AT&T Response: AT&T is uniquely qualified to provide proficient technical service for the network proposed herein.AT&T provides the appropriate level of skilled staff to satisfy the terms and obligations of our agreement.Only manufacturer trained Technicians and Service Consultants perform installation and maintenance on the network.If required after contract award,AT&T will supply documentation on the account team,within the parameters of confidentiality limits. Once selected,we can provide Account Team details upon request. AB3 Scope of Services Proposed Submit detailed information addressing how Bidder will achieve each portion of the scope of services and technical requirements outlined in Appendix A,Minimum Requirements and Specifications including detailed information,as applicable,which addresses,but need not be limited to:the items below.The following apply to both groups 1 and 2. 1.Briefly describe your network operations center and the procedures currently in place to proactively identify and correct communications problems. AT&T Response: AT&T Dedicated Internet (ADI) AT&T monitors AT&T Dedicated Internet (ADI}via our Network Operations Center (NOC)and notifies you of network trouble via our Customer Care organization. The NOC uses Simple Network Management Protocol (SNMP}based software and other tools to continually monitor the status of the IP network (including non-SN MP equipment,domain name servers,and other network components),and AT&T Transport Centers monitor the underlying network.If we discover potential service problems,our Customer Care organization notifies you immediately via web,email,or text message. October 18,2023 Page 26 ©2023 AT&T Intellectual Property-AT&T Proprietary-Not for use or disclosure outside of AT&T companies and its third-party representatives except under written agreement. ~AT&T Business MIAMI BEACH A new standard for networking AB3 Scope of Services Proposed If we haven't contacted you and you suspect that your service is impaired or isn't performing correctly,you can submit a trouble report 24/7 via the AT&T BusinessDirect®portal.Once we receive your report,we work with you to resolve the trouble.The portal lets you check the status of your trouble reports,download network performance reports,and view current network performance statistics anytime. For AT&T Dedicated Internet (ADI),AT&T provides the technical support services essential for optimal use of ADI. These services include: •Software and configuration support-lf you lease your Customer Premises Equipment (CPE)from AT&T,we coordinate software updates and configure your router when necessary.We notify your contact of necessary software changes and make every effort to perform maintenance during off hours.(Note:This service is unavailable to you if you provide your own CPE.). •24-hour technical support-Our technical support line (1-888-613-6330,prompt 2)is staffed 24x7.A touch-tone menu system enables you to direct your calls to the appropriate technician.Alternatively,you can reach a customer support specialist 24x7 via email at RM-awmis@ems.att.com. •A trouble ticket system-With the support of the Network Operations Center (NOC), the AT&T Customer Care organization tracks problems from beginning to end via our trouble ticket system.This system displays the problem's status,and when it changes, updates your technical contact via email or faxes. •Fault isolation and problem resolution-We coordinate information from network operators,technicians,and staff at the affected site and from any relevant vendors. Depending on the technologies your solution uses,the process may involve testing equipment,reconfiguring routers,and/or diagnosing communication link problems. •ADI security briefs -These briefs help keep you informed of known and suspected security breaches.AT&T reviews information about security problems regularly and distributes it to customer sites as necessary. •Disconnects and reconnects -If you're leasing your CPE from AT&T,you can authorize multiple people to request that sites be disconnected or reconnected. You can reach AT&T support in these ways: •AT&T Service:1-800-247-2020 October 18,2023 Page 27 2023 AT&T Intellectual Property--AT&T Proprietary-Not for use or disclosure outside of AT&T companies and its third-party representatives except under written agreement. ~AT&T Business- IAMIBEACH A new standard for networking AB3 Scope of Services Proposed •Web Portal:www.att.com/expressticketing •BusinessDirect®:https://www.BusinessDirect.att.com/portal/index.jsp So,you can quickly report an issue and get the support you need. AT&T Switched Ethernet on Demand (ASEoD) The Ethernet Network Operating Center (ENOC)provides technical support for AT&T Switched Ethernet Service. The ENOC is responsible for the customer-facing network,including any equipment associated with the ASE network.It functions as the Overall Control Office (OCO)and Maintenance Control Office (MCO)for ASE and has dedicated,knowledgeable staff to identify and resolve network- impacting maintenance conditions.It monitors components in the network infrastructure and, in many cases,may be actively working to resolve an event before you notice it.The 24X7 center tracks and coordinates problem analysis and repair,and if a dispatch is required,hands - off the Work Force Administration Controller (WFAC)trouble ticket within the ASE customer- facing network. 2.Describe the process for reporting network problems and/or outages. AT&T Response: You can submit domestic trouble reports to AT&T via our centralized trouble reporting system, which is available 24x7.Additionally,AT&T offers a 24x7 Trouble Reporting telephone number where customers can report trouble and get status on an existing trouble.You can also use our Web Portal to report troubles. You can initiate a trouble report in these ways: •BusinessDirect®:https://www.BusinessDirect.att.com/portal/index.jsp •Web Portal:www.att.com/expressticketing •AT&T Service:1-800-247-2020 AT&T Business Center,a Self-Service Portal provides an intuitive,user-friendly interface that enables easy,trouble ticket reporting as well as,near-real-time provisioning,network scaling and management.The portal lets you add sites,deploy or change services,and scale bandwidth October 18,2023 Page 28 ©2023 AT&T Intellectual Property-AT&T Proprietary-Not for use or disclosure outside of AT&T companies and its third-party representatives except under written agreement. •AT&T Business MIA M IBEACH A new standard fo r netw orking A B 3 Scope of Servic es Proposed to meet changing demands.As a result,you can quickly and easily optimize your infrastructure and focus on your core business instead of handling time-consuming IT tasks. With Business Center you can: •Report troubles with your AT&T service •Send comments to the work center and receive progress updates on tickets •Resolve problems quickly,improving the overall performance of your network •Create and track trouble tickets that generate maintenance requests. •Modify open tickets,add comments on a ticket,and request status reports •Search an inventory of up to 60 days of open and closed tickets •View comprehensive online help documentation and tutorials AT&T will work diligently to promptly restore service in the event of an outage.AT&T utilizes one standard of excellence for our customers,and response commitments can be enhanced by purchasing alternative maintenance plans,depending upon your maintenance requirements. AT&T defines "response"as the time when an AT&T resource actively engages in maintenance tasks,either remotely or on-site,to resolve equipment failures reported directly by an authorized customer representative or reported automatically via remote monitoring.AT&T works diligently to respond to all service requests in an expeditious manner and takes pride in our prompt response to trouble reports. 3.Describe the process the City will follow to ascertain the status of reported problems and/or outages. AT&T Response: You can check on the status of an existing trouble via our centralized trouble reporting system, which is available 24x7.Additionally,AT&T offers a 24x7 Trouble Reporting telephone number where customers can report trouble and get status on an existing trouble.You can also use our Web Portal to report troubles. You can initiate a trouble and check on status of an existing trouble in these ways: •BusinessDirect®:https://www.BusinessDirect.att.com/portal/index.jsp •Web Portal:www.att.com/expressticketing October 18,2023 Page 29 2023 AT&T Intellectual Property-AT&T Proprietary-Not for use or disclosure outside of AT&T companies and its third-party representatives except under written agreement. ~E:AT&T Businessre' M IA M I BEACH A new standard for networking AB3 Scope of Services Proposed •AT&T Service:1-800-247-2020 Additionally,you can contact your designated Service Manager for more information regarding your trouble report. 4.Provide and describe your Service Level Agreements (SLA)as they relate to latency, availability and quality of service.Identify any costs and credit penalties associated with these SLA's.The City's objective is to obtain a maximum of a two hour response to all trouble tickets. AT&T Response: AT&T Dedicated Internet (ADI) AT&T offers several types of Service Level Agreements (SLAs)for AT&T Dedicated Internet (ADI). Depending on your contract,the SLAs for your service may include: •On-Time Provisioning •Site Availability/Time to Restore •Latency •Data Delivery •Jitter See http://serviceguidenew.att.com/sg flashPlayerPage/MIS for the AT&T Dedicated Internet (ADI)Service Guide,which contains a detailed section on the SLAs or see Attachment 1 -AT&T Dedicated Internet -Service Level Agreements These SLAs help assure you that we strive to provide reliable,high-performance service. AT&T Switched Ethernet on Demand (ASEoD) Several types of Service Level Agreements (SLAs)for service and network performance are available for AT&T Switched Ethernet on Demand (ASEoD). They provide performance commitments and objectives for October 18,2023 Page 30 ©2023 AT&T Intellectual Property-AT&T Proprietary-Not for use or disclosure outside of AT&T companies and its third-party representatives except under written agreement. ~AT&T Business MIANIBEACH A new standard for networking AB3 Scope of Services Proposed •Service availability •Network latency •Network data delivery •Network jitter For complete SLA details,including eligibility,objectives,and credits,see: http://cpr.att.com/pdf/se/0001-0003 .pdf or see Attachment 2 -AT&T Switched Ethernet on Demand -Service Level Agreements 5.Describe your escalation policies and procedures for problems and trouble tickets along with organizational chart and contact information. AT&T Response: The Center of Excellence (CoE)is the key organization responsible for escalating trouble tickets. You should engage the Center of Excellence as soon as you create a trouble ticket.In addition,if your problem persists and you need further escalation,you can reach out to your designated Service Manager that can help escalate your trouble ticket further. Escalation -Trouble tickets To escalate a trouble ticket on AT&T services,we use a formal procedure that depends on trouble severity.Following the easy steps below,you can engage the Center of Excellence to help monitor and escalate trouble tickets. •Report the trouble to AT&T and receive a ticket number.This can be done by: o Busi nessDi rect®:https ://www.Busi nessDi rect.att.com/portal/i ndex.jsp o Online portal;www.att.com/expressticketing o Calling our Helpdesk at 800-247-2020 •Engage the Center of Excellence: o https://ebiznet.att.com/engage/repair/ The Center of Excellence will then coordinate with the AT&T repair team and network operation centers to prioritize the repair and response of the trouble.You will be kept up to date on the status of the repair via emails and/or direct contact with your Service Manager October 18,2023 Page 31 2023 AT&T Intellectual Property-AT&T Proprietary-Not for use or disclosure outside of AT&T companies and its third-party representatives except under written agreement. •AT&T Business MIAMI BEACH 4,-~LJ ,..t,', A new standard for networking AB3 Scope of Services Proposed until the issue is resolved.The escalation process will remain active until the problem is resolved and service is restored.This includes 24x7x365 response. If you need further escalation,contact your designated AT&T Service Manager and provide the following: •Trouble ticket number •Description and nature of the trouble and its severity •Contact information Your service executive is your single point of contact in the event an escalation is necessary and can help you resolve maintenance problems that aren't resolved through the normal escalation process. In the event the normal escalation process is not sufficient,please contact your Client Sales Executive: Mario Ruiz Client Solutions Executive AT&T 13450 W Sunrise Blvd, Sunrise,FL 33323 Office:954-806-2467 maruiz@att.com 6.Describe in detail the process for adding,deleting or modifying network services and/or communications links. AT&T Response: AT&T Dedicated Internet (ADI) You can change the access or port speed/bandwidth for AT&T Dedicated Internet (ADI)either via the AT&T Business Center portal or by contacting your AT&T representative,depending on the specific details of your service. You can use the Business Center portal for these types of changes if your ADI service uses Ethernet access,is located in the U.S.,and the change involves speeds up to 1Gbps.Your contract type and terms also determine whether you can use the portal.If your service doesn't October 18,2023 Page 32 2023 AT&T Intellectual Property-AT&T Proprietary-Not for use or disclosure outside of AT&T companies and its third-party representatives except under written agreement. -AT&T Businessre EN rAI3.r MIAMI BEACH A new standard for networking AB3 Scope of Services Proposed meet these requirements,you can call your AT&T representative.The time it takes to complete that change request depends on several factors. AT&T Switched Ethernet on Demand (ASEoD) A Self-Service Portal provides an intuitive,user-friendly interface that enables easy,near-real- time provisioning,network scaling and management.The portal lets you add sites,deploy or change services,and scale bandwidth to meet changing demands.As a result,you can quickly and easily optimize your infrastructure and focus on your core business instead of handling time-consuming IT tasks. 7.Provide information on firm's billing format and flexibility to accommodate City billing information requirements. AT&T Response: AT&T Dedicated Internet (ADI) For AT&T Dedicated Internet,flat rate and usage-based billing methods are available, depending on the access type. With flat rate billing,you contract for a stated bandwidth and pay a set monthly fee for the term of the contract.The level charge simplifies your budgeting and planning.Flat rate billing isn't available for Ethernet access speeds up to lOGigE.For NxlOGigE and lO0GigE,flat rate billing is the only option available. With usage-based billing,the monthly charge is based on sustained bandwidth usage rather than a set monthly fee.Several usage-based options are available depending on the access type. •Burstable Billing Method -With Burstable Billing,you get a full dedicated access circuit, but only pay for actual sustained bandwidth usage,not the full line rate.You can "burst" up to the full capacity of the pipe when needed.The Burstable Billing option may be appropriate if you need occasional,temporary increases in bandwidth.This option is available with Private Line (T1,T3,OC-3,OC-12,and OC-48).It's not available with ADI NxT1 Access and Ethernet Access. •Hi Cap Flex Billing Method-As with Burstable Billing,Hi Cap Flex Billing provisions you with a fully dedicated access circuit,but you only pay for actual sustained bandwidth usage,not the full line rate.It differs from Burstable Billing in that you select a minimum October 18,2023 Page 33 ©2023 AT&T Intellectual Property-AT&T Proprietary-Not for use or disclosure outside of AT&T companies and its third-party representatives except under written agreement. ~z AT&T Business-r MIAMIBEACH A new standard for networking AB 3 Scope of Services Proposed monthly bandwidth commitment and then pay an additional fee for sustained usage above the minimum commitment.You can "burst"up to the full capacity of the pipe when needed.The Hi Cap Flex Billing option may be appropriate if you need occasional, temporary increases in bandwidth.It's available with Private Line (T3,OC-3,OC-12,and OC-48)and it's the only billing option for Ethernet Access up to 1GigE.For 10GigE,both Flat rate and Hi Cap Flex are available.For NxlOGigE,flat rate billing is the only available option.Hi Cap Flex isn't available with ADI NxTl Access. The pricing for the usage-based billing options depends on sustained bandwidth usage,which is determined on a monthly basis.The methodology for measuring sustained usage is as follows: The Access Router is polled every five minutes for total octets in and total octets out.The data is divided by 300 (the number of seconds in a five-minute interval).This gives two averages (one in,one out)for the five-minute period.The averages become data points (a total of 17,280 in a 30-day month),which are tracked over the course of your monthly billing cycle.AII 17,280 data points are then ranked in ascending order.The top 5%of the data points (864 measurements in a 30-day month)are disregarded and you're billed at the 95%level of usage. AT&T Switched Ethernet on Demand (ASEoD) For AT&T Switched Ethernet Service,we offer five term payment plans. These plans have terms of 12,24,36,48,and 60 months and the minimum term is 12 months. In the event that you disconnect ahead of your contract term,you will be assessed the normal termination liability charges. The software-defined and network virtualization technologies that drive AT&T Network on Demand let you manage your Ethernet services and network in near-real time.The service integrates with the AT&T Business Center self-service web portal,which allows you to configure Ethernet Virtual Channels (EVCs),change bandwidth,and view billing information for your Network on Demand sites. Online Billing AT&T BusinessDirect®eBill is an electronic billing tool that you access through the BusinessDirect portal. The tool provides you with a secure website where you can manage all your billing-related tasks.It combines multiple billing functions and gives you an integrated view of your billing information for both voice and data services. October 18,2023 Page 34 2023 AT&T Intellectual Property-AT&T Proprietary-Not for use or disclosure outside of AT&T companies and its third-party representatives except under written agreement. ~:AT&T Businessii IAMIBEACH A new standard for networking AB3 Scope of Services Proposed BusinessDirect eBill is available for many AT&T voice and data solutions.If you have business locations outside the U.S.,you must have at least one service location in the U.S.in order to use the tool. The tool enables you to •View your bill-You can view complete invoice details for the current billing period. •Pay your bills online You designate a checking or savings account for us to debit,and then you visit the website each month to authorize payments.You have the option to pay for some or all services and to pay a part or all of the balance due. •Create standard or custom reports and analyze billing data You can structure information to mirror the way you do business.For example,you can separate or flag each operating unit.You can even restrict access to portions of your reports. •Get customer service -Make inquiries and request billing adjustments on line. These functions can help you improve the accuracy of your transactions and thereby minimize billing discrepancies.And,while the tool centralizes billing functions,you may use all or only some of them.For example,you can request billing adjustments on line without paying your bills online. When you have the BusinessDirect eBill tool,you can conveniently manage your billing tasks online. 8.Bidder must provide accurate information as to the allowed uses of the proposed network facilities.Include what services can be dynamically allocated or shared on one facility. AT&T Response: AT&T Dedicated Internet (ADI) AT&T Dedicated Internet is an internet access service that combines a dedicated connection with symmetrical bandwidth (same download and upload speeds)and provides reliable,high- performance connectivity.AT&T Dedicated Internet offers the fastest speeds available (up to 1Tbps),world class Service Level Agreements (SLAs)with 100%uptime guarantees,and outage protection down to the customer edge router with 24/7 monitoring. How It Works October 18,2023 Page 35 ©2023 AT&T Intellectual Property-AT&T Proprietary-Not for use or disclosure outside of AT&T companies and its third-party representatives except under written agreement. ~:AT&T Businessie MIAMI BEACH o1• g l 4 •• A new standard for networking AB3 Scope of Services Proposed AT&T Dedicated Internet provides various speed options.Once you've established access,the service uses that access circuit to connect your Local Area Network (LAN)to our Multi protocol Label Switching (MPLS)IP backbone network,and your internet traffic travels over this dedicated network.We manage network security and performance by proactively monitoring network components.Optionally,we also can supply and manage your router and firewall. AT&T Dedicated Internet gives you these features: •M a naged Router O ptio n provides the customer premises equipment (CPE)for the dedicated internet service,generally a router and a diagnostic modem.AT&T configures,monitors,manages,and maintains the equipment.You provide a dedicated standard telephone line for out-of-band testing of the diagnostic modem.This option provides convenient end-to-end managed internet access so you can focus on your core mission. •Custo m e r-M a naged Router O ption lets you provide and manage your own router for the dedicated internet service while AT&T provides the managed internet access.So, you have flexibility to choose the level of service you need. •Re liab le Se rv ice starts with proactive monitoring of our nationwide backbone along with a network architecture that features redundant routers,switches,and power supplies.As a result,we can reroute traffic around outages and restore service near real-time.This increases reliability and helps ensure that your internet traffic gets through.In addition,you get enterprise-class support,with 24/7 expert technical assistance. •C usto m izable Serv ice includes maintenance,service,and support options,so you can choose the level of network management you need.And speed options range from lOMbps to lTbps (some speeds may not be available in all areas).As a result,you can customize your service to meet your needs now and in the future. •Class of Se rv ic e (CoS)O ptio n prioritizes data traffic over your network access link.We offer four classes of service and various service profiles that have predetermined bandwidth allocations.And,if any service isn't using its allocated bandwidth,other services can share it.By using this option,you can optimize your data traffic flows during congested periods. •AT&T Busine ss Center Portal provides a suite of online tools to access billing, maintenance,network management,and performance reporting information and functions.Business Center tools let you view and manage various aspects of your AT&T service 24/7 via a convenient online portal. October 18,2023 Page 36 ©2023 AT&T Intellectual Property-AT&T Proprietary-Not for use or disclosure outside of AT&T companies and its third-party representatives except under written agreement. e:AT&T Business-i MIAMIBEACH A new standard for networking AB3 Scope of Services Proposed •Serv ic e Level Agreements (SLA s}offer performance objectives for on-time provisioning, site availability,time to restore,latency,data delivery,and jitter.You may qualify for credits if stated objectives aren't met.Please see the business service guide for more details. •Cyber Threat Analysis provides real time information so you can immediately determine the category,volume,and severity of detected threats.As an additional intelligence layer,these reports also identify sites visited by Acceptable Use Policies (AUP)category so you can better understand policies required to prevent traffic directed to unwanted risky site categories.This feature available in your Business Portal can help you make informed security decisions for your business at no extra charge. •Static IP Addresses help enable website hosting and virtual private networks (VPNs)for remote access to the business network,and some voice over internet protocol (VOiP) systems require them.AT&T Dedicated Internet provides up to five free static IP addresses.These static IPs can result in a more reliable connection and provide more accurate geolocation information. Options •Billing Options let you choose from various plans to ensure cost efficiency,depending on your service type and options.Online bill inquiry is available with all billing options. •Security Serv ices Options include Managed Firewall Service,Reactive DDoS protection, Enterprise Traffic Protector,and others that can help protect your vital information. •Network M anagement Options let you choose the level of service that best meets your needs.AT&T Dedicated Internet gives you the flexibility to customize management of your network services.We can manage all aspects of your network monitoring and security features that you deploy,or you can manage certain components yourself.By choosing the fully managed service,you can significantly reduce your network management burden,or we'll work with you to determine an appropriate level of assistance. •Class of Serv ice (CoS)prioritizes your data traffic over your network access link.The four classes of service are real time,high-grade data,medium-grade data,and low- grade data.You choose from various service profiles with predetermined bandwidth allocations to ensure that your data traffic flows during congested periods.If any service isn't using its allocated bandwidth,other services can share it.Cos is unavailable with I- ADI,Access Redundancy,or VoIP options.The Class of Service feature is restricted for October 18,2023 Page 37 ©2023 AT&T Intellectual Property-AT&T Proprietary-Not for use or disclosure outside of AT&T companies and its third-party representatives except under written agreement. ~:AT&T Businesse /V\IAMIBEACH AB3 Scope of Services Proposed outside the U.S.on a case-by-case basis with prior approval and with Private Line/direct connection only (no Frame or ATM). •Redundancy Options give you extra diversity for applications requiring robust and resilient network designs. •AT&T Managed Internet Backup Service offers automatic failover to an AT&T wireless connection in the unlikely event that an internet service or power outage occurs.The backup service includes unlimited wireless data usage during the outage and helpdesk support.This option is available only for Dynamic IP service and requires an LTE router that we configure for this capability and ship to you for easy plug-and-play activation. The router has battery backup (up to 24 hours)in case of electrical outage.So,for a small additional monthly fee,you can enhance your internet reliability and get extra protection from service disruptions due to wireline network failures,power outages,or other events.For HSIA-E,this option is ordered and billed separately from the HSIA-E contract and HSIA-E invoice. AT&T Switched Ethernet on Demand (ASEoD) AT&T Switched Ethernet on Demand (ASEoD)is a transport service that transmits Ethernet traffic among multiple locations and uses AT&T Network on Demand to provision and scale bandwidth and other network services.AT&T Switched Ethernet on Demand (ASEoD)provides user-friendly,web-based network configuration and management and simplified contracting for most network services. The service uses a carrier-grade,Multiprotocol Label Switching (MPLS)network to transmit Ethernet traffic.This network makes the AT&T Switched Ethernet Service highly reliable;in fact, the service provides network availability and data performance Service Level Agreements (SLAs). AT&T Switched Ethernet on Demand uses industry-standard native Ethernet interfaces,so you can transport data without protocol conversion or special equipment.The service offers speeds ranging from 2 Mbps to 100 Gbps and Class of Service (CoS)options.In addition,it includes flexible Committed Information Rate (CIR}and configuration options to meet various networking needs. The software-defined and network virtualization technologies that drive AT&T Network on Demand let you manage your Ethernet services and network in near-real time.The service integrates with the AT&T Business Center self-service web portal,which allows you to configure October 18,2023 Page 38 2023 AT&T Intellectual Property--AT&T Proprietary-Not for use or disclosure outside of AT&T companies and its third-party representatives except under written agreement. e AT&T Business"iii-' M IA M I BEACH A new standard for networking AB3 Scope of Services Proposed Ethernet Virtual Channels (EVCs),change bandwidth,and view billing information for your Network on Demand sites. Fe atures and Be nefits AT&T Switched Ethernet on Demand (ASEoD)gives you these features: •Fiv e Classes of Serv ic e (CoS)w ith Serv ic e Level Agreem ents (SLAs)allow you to tune an Ethernet connection to each application's specific needs such as the real-time and interactive requirements of delay-sensitive voice,video,and financial transactions.This capability enables your high-bandwidth network to efficiently and reliably transport interactive voice and video,which helps ensure that your employees can successfully communicate and collaborate. •Dynam ic Bandw idth Speeds of 2 M bps to 100 G bps are available and include four physical port speeds and multiple logical channel Committed Information Rates (Cl Rs). This feature helps you satisfy your networking needs and lets you easily increase speed and capacity in the future.So,instead of losing time because of slow network response, you can help ensure that vital information is available when and where you need it. •Any -to-A ny Co nnectio ns enables you,via Ethernet Virtual Connections (EVCs),to configure any port so that it connects to any other port in your network.As a result,a single Ethernet connection can provide your locations with access to various remote resources,such as virtual connections to primary and backup data hosts. •A Se lf-Se rv ice Portal provides an intuitive,user-friendly interface that enables easy, near-real-time provisioning,network scaling and management.The portal lets you add sites,deploy or change services,and scale bandwidth to meet changing demands.As a result,you can quickly and easily optimize your infrastructure and focus on your core business instead of handling time-consuming IT tasks. •Fle xib le Co nfi gurations let you link your locations via a virtual LAN or establish virtual private lines from remote locations to a main data center.We offer three configurations:Point-to-Point (between two ports),Point-to-Multipoint (hub-and-spoke design:virtual connections to remote sites),or Multipoint-to-Multipoint (three or more ports:any-to-any connectivity).These options enable you to adjust and scale your virtual connectivity arrangement to accommodate additional sites and networking requirements.As a result,your network and operations can more quickly and easily keep up with changes in your business. October 18,2023 Page 39 2023 AT&T Intellectual Property-AT&T Proprietary-Not for use or disclosure outside of AT&T companies and its third-party representatives except under written agreement. ~AT&T Business MIAMI BEACH A new standard for networking AB 3 Scope of Services Proposed 9.Describe your billing processes,including flexibility of billing cycles,availability of electronic billing and consolidation of existing billing currently provided to the City.In addition,the City requires an ad hoc reporting tool as well as training of staff on using the tool. AT&T Response: AT&T Dedicated Internet (ADI) For AT&T Dedicated Internet,flat rate and usage-based billing methods are available, depending on the access type. With flat rate billing,you contract for a stated bandwidth and pay a set monthly fee for the term of the contract.The level charge simplifies your budgeting and planning.Flat rate billing isn't available for Ethernet access speeds up to 10GigE.For NxlOGigE and 100GigE,flat rate billing is the only option available. With usage-based billing,the monthly charge is based on sustained bandwidth usage rather than a set monthly fee.Several usage-based options are available depending on the access type. •Burstable Billing Method-With Burstable Billing,you get a full dedicated access circuit, but only pay for actual sustained bandwidth usage,not the full line rate.You can "burst" up to the full capacity of the pipe when needed.The Burstable Billing option may be appropriate if you need occasional,temporary increases in bandwidth.This option is available with Private Line (Tl,T3,OC-3,OC-12,and OC-48}.It's not available with ADI NxTl Access and Ethernet Access. •Hi Cap Flex Billing Method-As with Burstable Billing,Hi Cap Flex Billing provisions you with a fully dedicated access circuit,but you only pay for actual sustained bandwidth usage,not the full line rate.It differs from Burstable Billing in that you select a minimum monthly bandwidth commitment and then pay an additional fee for sustained usage above the minimum commitment.You can "burst"up to the full capacity of the pipe when needed.The Hi Cap Flex Billing option may be appropriate if you need occasional, temporary increases in bandwidth.It's available with Private Line (T3,OC-3,OC-12,and OC-48}and it's the only billing option for Ethernet Access up to lGigE.For 10GigE,both Flat rate and Hi Cap Flex are available.For NxlOGigE,flat rate billing is the only available option.Hi Cap Flex isn't available with ADI NXT1 Access. The pricing for the usage-based billing options depends on sustained bandwidth usage,which is determined on a monthly basis.The methodology for measuring sustained usage is as follows: October 18,2023 Page 40 2023 AT&T Intellectual Property-AT&T Proprietary--Not for use or disclosure outside of AT&T companies and its third-party representatives except under written agreement. ~AT&T Business a r es rc rye -y 't MIAMIBEACH A new standard for networking AB3 Scope of Services Proposed The Access Router is polled every five minutes for total octets in and total octets out.The data is divided by 300 (the number of seconds in a five-minute interval).This gives two averages (one in,one out)for the five-minute period.The averages become data points (a total of 17,280 in a 30-day month),which are tracked over the course of your monthly billing cycle.All 17,280 data points are then ranked in ascending order.The top 5%of the data points (864 measurements in a 30-day month)are disregarded and you're billed at the 95%level of usage. AT&T Switched Ethernet on Demand (ASEoD) For AT&T Switched Ethernet Service,we offer five term payment plans. These plans have terms of 12,24,36,48,and 60 months and the minimum term is 12 months. In addition,if your original contract expires,we offer AT&T Switched Ethernet Service on a month-to-month basis. In the event that you disconnect ahead of your contract term,you will be assessed the normal termination liability charges. The software-defined and network virtualization technologies that drive AT&T Network on Demand let you manage your Ethernet services and network in near-real time.The service integrates with the AT&T Business Center self-service web portal,which allows you to configure Ethernet Virtual Channels (EVCs),change bandwidth,and view billing information for your Network on Demand sites. Online Billing AT&T BusinessDirect"eBill is an electronic billing tool that you access through the BusinessDirect portal. The tool provides you with a secure website where you can manage all your billing-related tasks.It combines multiple billing functions and gives you an integrated view of your billing information for both voice and data services. BusinessDirect eBill is available for many AT&T voice and data solutions.If you have business locations outside the U.S.,you must have at least one service location in the U.S.in order to use the tool. The tool enables you to •View your bill-You can view complete invoice details for the current billing period. October 18,2023 Page 41 ©2023 AT&T Intellectual Property-AT&T Proprietary-Not for use or disclosure outside of AT&T companies and its third-party representatives except under written agreement. eAT&T Business MIAMIBEACH A new standard for networking AB3 Scope of Services Proposed •Pay your bills online-You designate a checking or savings account for us to debit,and then you visit the website each month to authorize payments.You have the option to pay for some or all services and to pay a part or all of the balance due. •Create standard or custom reports and analyze billing data -You can structure information to mirror the way you do business.For example,you can separate or flag each operating unit.You can even restrict access to portions of your reports. •Get customer service-Make inquiries and request billing adjustments online. These functions can help you improve the accuracy of your transactions and thereby minimize billing discrepancies.And,while the tool centralizes billing functions,you may use all or only some of them.For example,you can request billing adjustments online without paying your bills online. When you have the BusinessDirect eBill tool,you can conveniently manage your billing tasks online. The software-defined and network virtualization technologies that drive AT&T Network on Demand let you manage your Ethernet services and network in near-real time.The service integrates with the AT&T Business Center self-service web portal,which allows you to configure Ethernet Virtual Channels (EVCs),change bandwidth,and view billing information for your Network on Demand sites. Training Various types of training are available for AT&T Business Center and AT&T BusinessDirect, including online videos and tutorials,job aids,and instructor-led classes. The AT&T Business Center help pages offer many videos and learning opportunities as well as links to BusinessDirect for training on specific tools accessed there.For example,on BusinessDirect,screen-specific tutorial guides you through creating a trouble ticket.Many support screens,including Transport Services screens,feature a click-to-chat function. Also,the site provides job aids and fact sheets for many BusinessDirect®tools.For example, you can download PDF fact sheets about the on line tools for AT&T Business Network and AT&T IP Flexible Reach Service. In addition,we offer instructor-led training.Our eKnowledge team leads weekly web seminars on the eMaintenance tool.The BusinessDirect Learning Center website lists scheduled classes. October 18,2023 Page 42 2023 AT&T Intellectual Property-AT&T Proprietary-Not for use or disclosure outside of AT&T companies and its third-party representatives except under written agreement. ez AT&T Business-' M IA M I BEACH A new standard for networking AB 3 Scope of Services Proposed So,you can choose the training options that best meet your needs. 10.Detail,if any,waivers for installation and implementation for replacing existing carrier services,initial new services,subsequent installations and new services,over the life of the contract. AT&T Response: Please see our pricing as found in Appendix B 11.Present support documentation that identifies the number of network outages during last calendar year. AT&T Response: AT&T considers its network outages and recovery time (including in the last calendar year) proprietary and confidential in accordance with the policies of the U.S.Department of Homeland Security and the Federal Communications Commission (FCC).For consistency with these policies,AT&T must decline to provide details about network outages and recovery time. AT&T considers the information in its outage reports to the FCC highly sensitive and therefore unsuitable for public availability,pursuant to the following FCC's findings:"The overwhelming majority of the commenting parties,including the Department of Homeland Security,have demonstrated that the outage reports will contain sensitive data,which requires confidential treatment under the Freedom of Information Act." This data,though useful for analysis,could be useful to hostile parties to attack our networks, which are part of our nation's critical information infrastructure.The disclosure of outage reporting information to the public could present an unacceptable risk of more terrorist activity. For this reason,we treat network outage and recovery information as confidential and withhold it from disclosure to the public in accordance with the Freedom of Information Act, New Part 4 of the Commission's Rules Concerning Disruptions to Communications,ET Docket No.04-35,FCC 04-188 (August 19,2004). We make every effort to prevent outages and maintain a 99.99%network availability target. October 18,2023 Page 43 ©2023 AT&T Intellectual Property-AT&T Proprietary-Not for use or disclosure outside of AT&T companies and its third-party representatives except under written agreement. •AT&T Business~ MIAMI BEACH A new standard for networking AB3 Scope of Services Proposed 12.Provide a network contingency plan in the event of network outage/natural disaster.What are the planned alternative facilities and at what level of degraded service is the contingency plan activated? AT&T Response: The purpose of AT&T's disaster recovery plan is to be able to recover our voice and data networks when a natural or man made disaster occurs. Our network disaster recovery plan has three primary goals: •To route non-involved telecommunications traffic around an affected area •To give the affected area communications access to the rest of the world •To quickly restore communications service AT&T is the first company nationwide to receive United States Department of Homeland Security's {DHS}Private Sector Preparedness Program (PS-Prep}certification.In addition,in May 2015,AT&T became the first,and only,telecommunications company to be certified under the new international Business Continuity Management standard {ISO 22301}for the Voluntary Private Sector Preparedness Program (PS-Prep). We build redundancy and reliability into the AT&T core network via diverse routing,optical switches,highly secure facilities,and a robust disaster recovery program. At the most fundamental layer,our diverse physical fiber routes provide redundant and reliable transport paths.We own an extensive network of fiber facilities in the U.S.that control and coordinate more than 103,700 route miles of intercity fiber optic cable and more than 711,000 route miles of metro and local cable in our 21-state territory.In addition,we hold an ownership interest in over 512,662 route miles of subsea cables. At the physical layer,we have an intelligent optical network of over 700 Ciena intelligent optical switches within the U.S.,Europe,Middle East,Africa,and Asia-Pacific regions.This physical layer network enables us to dramatically shorten the time to install new high-speed circuits. In addition,it improves our ability to restore service quickly in the event of a failure or disaster. After such an incident,switches can automatically reroute traffic using comprehensive maps of all available routes that we store within each switch.The Ciena intelligent optical switches have mesh restoration capabilities to route around failures in the core network via our extensive and diverse fiber routes. October 18,2023 Page 44 ©2023 AT&T Intellectual Property-AT&T Proprietary-Not for use or disclosure outside of AT&T companies and its third-party representatives except under written agreement. ~ATT Business MIANIBEACH r '''r'}:'''q '.''""'"" ~-,'7 l du A new standard for networking AB 3 Scope of Services Proposed We secure our global network nodes in state of the art,tele-house facilities,which we locate in central business districts of major cities throughout the globe.These facilities must meet strict specifications for maximum reliability and redundancy. These specifications include: •Network availability-an objective of 99.999%or better •Environmental maintenance and support-24/7 support for all locations •Diversity-diverse facility entry points •Hardened site design a target of 100%availability Beyond this physical redundancy,we protect all our nodes in the U.S.and abroad via our Network Disaster Recovery program.Within the U.S.,this program includes a fleet of pre- configured trailers with equipment sufficient to completely restore data and voice services from a "smoking hole"scenario in which a cybersecurity attack compromises or destroys an entire IT infrastructure.In addition,we containerize (pack in uniform,sealed containers)global nodes so we can ship them for deployment anywhere in the world via airfreight,and we dedicate a team of technicians to support network disasters worldwide. AT&T Dedicated Internet (ADI) Reliable Service starts with proactive monitoring of our nationwide backbone along with a network architecture that features redundant routers,switches,and power supplies.As a result,we can reroute traffic around outages and restore service near real-time.This increases reliability and helps ensure that your internet traffic gets through.In addition,you get enterprise-class support,with 24/7 expert technical assistance. With AT&T Dedicated Internet (ADI),we provide diversity via access redundancy. Our AT&T Dedicated Internet (ADI)Access Redundancy Options (AARO)offer several ways to increase the resiliency of your network connections.We designed this unique set of options to optimize the performance of multiple,dedicated Internet circuits and to help eliminate single points of failure.You gain fast,automatic rerouting of traffic in the event of a link failure,an access router failure or failure of one of your routers. These include: •Backbone Node Redundancy-We terminate a group of circuits on one or two different customer routers and two different access routers within two geographically separate October 18,2023 Page 45 2023 AT&T Intellectual Property--AT&T Proprietary-Not for use or disclosure outside of AT&T companies and its third-party representatives except under written agreement. ~:AT&T Business- M IA M I BEACH A new standard fo r netw orking AB 3 Scope of Servic es Proposed backbone nodes.This provides a physically redundant path,a redundant customer router connection (if you use two routers),a redundant access router connection and a redundant backbone node connection. •Access Router Redundancy-We terminate a group of circuits on one or two different customer routers and two different access routers within the same IP backbone node. This provides a physically redundant path,a redundant customer router connection (if you use two routers),a redundant access router connection and a redundant access router connection in the same IP Backbone Node.This configuration helps eliminate single points of failure for the circuit,customer router and access router. These capabilities help you to eliminate single points of failure for the circuit,customer router, access router,and the backbone node. As a result,AARO helps you confidently expand your IP connectivity and your potential for increasing business revenues in a modular,high-performing,fault-tolerant manner. Other conditions also may apply. AT&T Sw itched Ethern et on Demand (ASEoD) For AT&T Switched Ethernet Service,our Alternate Serving Switch diversity option helps you increase your network's survivability by setting up your port in a switch or central office that includes few (or none)of the existing ports for your other AT&T services. This arrangement supports designs that must meet certain redundancy requirements.It's useful if you have multiple existing ports in one of our switches and want to reduce your dependency on a single switch or help ensure that your ports aren't too heavily concentrated in a single central office.The Alternate Serving Switch option doesn't include a diverse path or network termination equipment (NTE). When you choose the Alternate Serving Switch diversity option,you get a solution that helps you avoid potential single points of failure. For AT&T Switched Ethernet Service,our Diverse Access diversity option helps ensure data delivery by providing two discrete paths on which your data can travel. We place two ports at one site and design them to share as few paths as possible.At minimum, we use: •Separate customer interfaces October 18,2023 Page 46 ©2023 AT&T Intellectual Property-AT&T Proprietary-Not for use or disclosure outside of AT&T companies and its third-party representatives except under written agreement. ~AT&T Business MIAMI BEACH A new standard for networking AB3 Scope of Services Proposed •Separate network termination equipment (NTE) In addition,to the extent possible,we use different fiber paths to each switch.When your solution includes the Diverse Access option,you pay the standard fee for the two AT&T Switched Ethernet Service ports plus an additional charge for each Diverse Access port. When you choose Diverse Access,you get a solution that we design to avoid potential single points of failure. Any-to-Any Connections enables you,via Ethernet Virtual Connections (EVCs),to configure any port so that it connects to any other port in your network.As a result,a single Ethernet connection can provide your locations with access to various remote resources,such as virtual connections to primary and backup data hosts. 13.Provide a detailed project plan and timeline that includes and details all tasks required to ensure a seamless and successful turnkey network conversion from the incumbent's services to the selected Contractor's services. AT&T Response: AT&T brings the resources and technical expertise to deliver the services to City of Miami Beach in support of our proposed network solution. •Review designs with designated staff for approval and signoff •Order,configure,install,and test any equipment,software,and circuits •Implement production network •Facilitate migration of systems and services to new technologies •Follow City of Miami Beach IT change management procedures •Coordinate with City of Miami Beach IT for scheduling changes with a documented change and configuration management process. •Perform knowledge transfer to designated City of Miami Beach IT staff for the implemented network technologies (designs,configurations,standards,management, etc.). AT&T Dedicated Internet (ADI) October 18,2023 Page 47 ©2023 AT&T Intellectual Property-AT&T Proprietary-Not for use or disclosure outside of AT&T companies and its third-party representatives except under written agreement. ~z AT&T Businessre MIAMI BEACH A new standard for networking AB3 Scope of Services Proposed For AT&T Dedicated Internet (ADI)in the U.S.,AT&T's installation intervals vary depending on your circuit speed. AT&T has performance objectives for installation interval-the interval between issuing of the customer confirmation document and installation of a covered access arrangement at your site as follows: •For Tl access channels,the installation interval is 30 days •For T3 access channels,the installation interval is 42 days •For OC3 access channels,the installation interval is 63 days We test AT&T Dedicated Internet during implementation via cooperative on-site testing to verify that the service is working correctly. AT&T Customer Care conducts this testing to ensure that your on-site router can successfully communicate over AT&T Dedicated Internet service.The test verifies the proper operation of the on-site equipment,the local access facility,and the access infrastructure.We activate AT&T Dedicated Internet billing only after we've completed this testing to ensure end-to-end connectivity over the internet (in addition to other processes for providing service). ASEoD AT&T takes responsibility of all associated facilities,fiber and associated connections and termination equipment installed at customer's facilities.AT&T's Order Manager will provide installation timelines and updates to customer once an order is in our system and customers can reach out to their account team for any issues or concerns regarding their AT&T services. 14.Denote your Points of Presence (POPS)in the City relative to the sites to be served, describing the types of switching devices available at each location as it relates to currently installed equipment on the City's network. AT&T Response: For security reasons,we're unable to disclose the locations of AT&T's points of presence (POPs).The Department of Homeland Security considers the communications sector critical to U.S.security and its economy and mandates that carriers can't disclose POP locations. October 18,2023 Page 48 ©2023 AT&T Intellectual Property-AT&T Proprietary-Not for use or disclosure outside of AT&T companies and its third-party representatives except under written agreement. eAT&T Business MIAMI BEACH A new standard for networking ..TerminationAddressServingWireCentera.Internet POPquipment 5301 COLLINS AV,MIAMI Indian CreekBEACH,FL 555 17TH ST,MIAMI,FL Beach Relief 2700 SHERIDAN AV,MIAMI Beach ReliefBEACH,FL 400 W 42ND ST,MIAMI Beach ReliefBEACH,FL 2300 PINE TREE DR,MIAMI Beach ReliefBEACH,FL 1790 SUNSET HARBOUR DR,Beach ReliefMIAMIBEACH,FL 1700 CONVENTION CENTER Beach ReliefDR,MIAMI BEACH,FL 600 17TH ST,MIAMI BEACH,FL Beach Relief 1691 MICHIGAN AV,MIAMI Beach ReliefBEACH,FL 1100 WASHINGTON AVE,Beach ReliefMIAMIBEACH,FL 1001 OCEAN DR,MIAMI Beach ReliefBEACH,FL 6880 INDIAN CREEK DR,MIAMI Indian CreekBEACH,FL 2301 ALTON RD,MIAMI Beach ReliefBEACH,FL 2401 BIARRITZ DR,MIAMI Indian CreekBEACH,FL 501 72ND ST,MIAMI BEACH,Indian CreekFL 1245 MICHIGAN AV,MIAMI Beach ReliefBEACH,FL 1 WASHINGTON AV,MIAMI Beach ReliefBEACH,FL 140 MAC ARTHUR CSWY,Beach ReliefMIAMIBEACH,FL 225 WASHINGTON AV,MIAMI Beach ReliefBEACH,FL Ciena AT&T Miami POP Ciena AT&T Miami POP Ciena AT&T Miami POP Ciena AT&T Miami POP Ciena AT&T Miami POP Ciena AT&T Miami POP Ciena AT&T Miami POP Ciena AT&T Miami POP Ciena AT&T Miami POP Ciena AT&T Miami POP Ciena AT&T Miami POP Ciena AT&T Miami POP Ciena AT&T Miami POP Ciena AT&T Miami POP Ciena AT&T Miami POP Ciena AT&T Miami POP Ciena AT&T Miami POP Ciena AT&T Miami POP Ciena AT&T Miami POP October 18,2023 Page 49 2023 AT&T Intellectual Property--AT&T ProprietaryNot for use or disclosure outside of AT&T companies and its third-party representatives except under written agreement. ~:AT&T Busines s- NIAMIBEACH A new standard for networking AB3 Scope of Services Proposed 1051 JEFFERSON AVE,MIAMI Beach Relief Ciena AT&T Miami POPBEACH,FL 1833 BAY RD,MIAMI BEACH,Beach Relief Ciena AT&T Miami POPFL 50 NE 9TH ST,MIAMI,FL Grande Ciena AT&T Miami POP 1351 NW 12TH ST,MIAMI,FL Metro Ciena AT&T Miami POP 962 NORMANDY DR,MIAMI Indian Creek Ciena AT&T Miami POPBEACH,FL 1688 MERIDIAN AV,MIAMI Beach Relief Ciena AT&T Miami POPBEACH,FL 15.Describe the policies and procedures that are currently in place which ensure the security and integrity of the proposed physical and virtual circuits. AT&T Response:Need to add ASEoD AT&T Dedicated Internet (ADI) For AT&T Dedicated Internet (ADI),we keep AT&T network nodes and the network elements within our IP backbone secure 24x7. To accomplish this,we: •Disable all general,non-routing functions in our core routers to enhance network performance and reduce the risk of a hacker's using general router capabilities to illicitly access the system •Enhance our IP backbone security by using IP Source Address Filtering •Install source address filters in our backbone routers at all dedicated customer connections to the network and at all entrances to it from the public Internet At all dedicated customer connections,we compare the source address of any inbound packet against the IP address that we expect to find on that packet.If the source address doesn't match,we drop the packet.This action prevents intrusion by hackers who try to hide their identity by hijacking someone else's IP address. We use the same filtering technique for inbound data from the public Internet.In this case,we drop packets that contain IP addresses from a special portion of the AT&T Class A address that October 18,2023 Page SO 0 2023 AT&T Intellectual Property-AT&T Proprietary-Not for use or disclosure outside of AT&T companies and its third-party representatives except under written agreement. ~AT&T Business t. MIAMI BEACH A new standard for networking AB3 Scope of Services Proposed we reserve for AT&T VPN customers.We also require wholesale and downstream providers to use the same security technique on their own networks if they connect to our IP backbone. In addition,our network meets all RFC2267 compliance requirements for security. Additional information can be found in:Attachment 3-Security ATT_Customer_Reference_Guide_Mar2023 AT&T Switched Ethernet on Demand (ASEoD) See Attachment 4-ASE_Security_FAQ_121217 16.Provide manufacturer name and model of networking equipment certified for the proposed communication network. AT&T Response: AT&T Dedicated Internet (ADI) For AT&T Dedicated Internet (ADI),you can choose to provide the equipment or have AT&T provide it. ADI requires a router and Channel Service Unit/Data Service Unit (CSU/DSU). If you choose the ADI with Managed Router option,we provide the required equipment which includes: •A router •A Channel Service Unit/Data Service Unit (CSU/DSU) •A diagnostic modem for testing We preconfigure the equipment that we provide.In addition,we include Advanced Replacement Next Business Day (ARNBD)support. If you choose the ADI with Customer Provided Router option,you provide,install,configure, and manage your own equipment.The equipment must conform to the ADI Customer-Provided Router CPE Specifications and Policy. AT&T Switched Ethernet on Demand (ASEoD) October 18,2023 Page 51 ©2023 AT&T Intellectual Property-AT&T Proprietary-Not for use or disclosure outside of AT&T companies and its third-party representatives except under written agreement. ~AT&T Business MIAMIBEACH ' A new standard for networking AB3 Scope of Services Proposed Depending on the speed we're supporting,we use equipment from Juniper Networks,Ciena,or Adtran to support AT&T Switched Ethernet Service. In central offices throughout our 21-state territory,we use more than 1,000 Juniper core Multiprotocol Label Switching (MPLS)switches (routers).We interconnect them via 10-Gb Wide Area Network (WAN)fiber links in a diverse,protected arrangement. And,to serve lower-speed services on parts of the network that don't include the Juniper- based core,we use intermediate Ethernet aggregation devices. For AT&T Switched Ethernet Service,you need Customer Premises Equipment (CPE)that connects your subnets and networks together. Depending on the size of your network and what hardware you have,you may need one or both: •Ethernet Switch/Bridge T his Layer 2 device connects separate networks that exist in the same broadcast domain or subnet. •Router/Layer 3 Switch -This Layer 3 device connects separate network broadcast segments (subnets)together and forwards packets between them. Also,because AT&T Switched Ethernet Service is standards-based,most of the Ethernet equipment sold today should be compatible with it. 17.Describe packet prioritization by type inside your network,as it relates to the delivery of critical data and voice.(Describe any special premise equipment required.) AT&T Response: AT&T Dedicated Internet (ADI) AT&T Dedicated Internet (ADI)prioritizes your Internet traffic via the Class of Service (CoS) option. CoS improves network services by enabling us to use four speeds to categorize traffic.So, according to the bandwidth and latency requirements for each of your applications,we select the most appropriate Cos speed for its traffic. The four Cos speeds are: October 18,2023 Page 52 2023 AT&T Intellectual Property--AT&T Proprietary-Not for use or disclosure outside of AT&T companies and its third-party representatives except under written agreement. •AT&T Business pemmzgea=erg t M IA M I BEACH A new standard for networking AB 3 Scope of Services Proposed •Cos 1-Real-time applications such as Voice over IP and video conferencing •CoS 2-Critical data applications such as transactional applications and low-speed video •CoS 3-Business data applications such as database applications and company email applications •CoS 4 Standard data applications such as file transfers and web browsing First,we classify your traffic by using IP addresses,ports,protocols,and the IP Precedence setting,Then,we mark the traffic with a CoS designation. If bandwidth is insufficient to fully service a class,the network may discard noncompliant packets to help relieve congestion.This means that the network holds the noncom pliant packets until it has handled the higher-priority packets. So,the Cos option helps prioritize your traffic. A T&T Sw itche d Ethern et on D em and (A SEoD ) Five Classes of Service (CoS)with Service Level Agreements (SLAs)allow you to tune an Ethernet connection to each application's specific needs such as the real-time and interactive requirements of delay-sensitive voice,video,and financial transactions.This capability enables your high-bandwidth network to efficiently and reliably transport interactive voice and video, which helps ensure that your employees can successfully communicate and collaborate. 18.Describe current and planned access speeds and network protocols supported by your organization;indicating expected lifetimes of each. AT&T Respo nse : Product Scalability ASEoD ADI A T&T De dicated Inte rn et (A D I) 2Mb to 100Gb 2Mb to 100Gb Customizable Service includes maintenance,service,and support options,so you can choose the level of network management you need.And speed options range from 10Mbps to 1Tbps October 18,2023 Page 53 ©2023 AT&T Intellectual Property-AT&T Proprietary-Not for use or disclosure outside of AT&T companies and its third-party representatives except under written agreement. -==-AT&T Business MIAMI BEACH A new standard for networking AB 3 Scope of Services Proposed (some speeds may not be available in all areas).As a result,you can customize your service to meet your needs now and in the future. AT&T Dedicated Internet (ADI)supports IPv4,IPv6,and dual-stack (IPv4/IPv6)configurations. IPv4 was the only standard Internet communication protocol for several decades and is the default IP version that ADI supports.IPv4 uses 32-bit (four-byte)addresses written in dot- decimal notation in which periods separate the four octets of the address (for example, 192.168.255.255).The next-generation protocol,IPv6,uses 128-bit (16-byte)addresses made up of eight 16-bit hexadecimal groups separated by colons (for example, F704:0000:0000:0000:3458:79A2:D08B:4320). Dual-stack configurations provide access to an ADI port that supports both IPv4 and IPv6 and can: •Send and receive IPv4 and IPv6 packets •Interoperate with IPv4 nodes using IPv4 packets •Interoperate with IPv6 nodes using IPv6 packets In the U.S.,the ADI transport options for IPv6 and dual-stack configurations are as follows: •1Pv6 support-Point-to-Point Protocol {PPP)access at speeds from 2Gb up to and including OC-12;switched Ethernet access at speeds up to and including 1 GigE •Dual-stack configuration support -PPP access at speeds from Tl up to and including OC-12;switched Ethernet access at speeds up to and including 1 GigE;dedicated Ethernet access at speeds of 10 GigE or NxlOGigE on customer-managed routers Outside the U.S.,the ADI transport options for IPv6 and dual-stack configurations are as follows: •1Pv6 support certain PPP access speeds up to and including E3/T3;Ethernet access as available in each country •Dual-stack configuration support certain PPP access speeds up to and including E3/DS3 T3;Ethernet access as available in each country This means that you can use the IP version you prefer or use a dual-stack configuration. AT&T Switched Ethernet on Demand (ASEoD) October 18,2023 Page 54 ©2023 AT&T Intellectual Property-AT&T Proprietary-Not for use or disclosure outside of AT&T companies and its third-party representatives except under written agreement. ~AT&T Business MIAMI BEACH A new standard for networking AB 3 Scope of Services Proposed Bandwidth Speeds from 2Mbps to 100Gbps -AT&T Switched Ethernet on Demand (ASEoD} offers speeds ranging from 2 Mb to 100 Gb and five Class of Service (CoS}options.In addition,it includes flexible Committed Information Rate(CIR)and configuration options to meet various networking needs.The software-defined ASEoD service allows City of Miami Beach to manage the Ethernet services and network in near-real time. 19.Describe whether your firm's billing platform can interface with the City's Munis ERP system. AT&T Response: AT&T eBonding is a suite of application programming interfaces (AP ls}that facilitate direct internal interaction between your systems and AT&T. For example,if you use an internal system to place and track service orders or trouble tickets, AT&T eBonding allows you to integrate your systems with ours to enable real-time transactions.We offer this capability to large business customers to simplify high-volume customer-service interactions. You can use various APls independently or with each other for efficient system-to-system interaction with us.This allows you to send and receive data that's already in digital form as part of your standard business processes.In addition,AT&T eBonding increases accuracy by eliminating the need to re-key data. eBonding is a customized software interface that enables your internal systems to interact directly with ours when you use AT&T BusinessDirect®. For complete information about eBonding,see this Internet link: •eBonding eBonding's XML interface automates many functions,such as submitting or tracking service orders,trouble reports,and inventory records. As a result,eBonding helps speed processing and makes BusinessDirect intuitive and easy to use. October 18,2023 Page 55 ©2023 AT&T Intellectual Property-AT&T Proprietary-Not for use or disclosure outside of AT&T companies and its third-party representatives except under written agreement. ~AT&T Businessi M IAM I BEACH A new standard for networking AB 3 Scope of Services Proposed 20.Submit a Gantt Chart with critical path benchmark dates clearly identified for network services project implementation and conversion.Bidder must consider all elements of implementation from contract execution to acceptance testing.Bidders need to consider City geography,holidays,training,shipping,delivery,pace and electrical requirements, selection of technicians and other personnel,etc.The conversion plan must include are network services planning,engineering and modeling,design,testing,implementation and conversion,acceptance testing,acceptance,maintenance and management.The presented conversion plan must have definite tasks and timeline,including all tasks and respective timeline that the City must complete in support of the conversion.This conversion plan must not contemplate any downtime during conversion.Progress along with updated project plans including Gantt Charts will be provided as needed until final acceptance is provided in writing from the City's IT Department. AT&T Response: Once contract is awarded,we can pro vide details and charts documenting the pro ject timeline fo r the speci fic service being aw arded. Responses shall be in sufficient detail and include supporting documentation,as applicable, which will allow the Evaluation Committee to complete a full review and score the proposed scope of services. AB 4 Cost Proposal Submit a completed Cost Proposal Form (Appendix B). Balance of Page Intentionally Left Blank October 18,2023 Page 56 2023 AT&T Intellectual Property--AT&T Proprietary-Not for use or disclosure outside of AT&T companies and its third-party representatives except under written agreement. ~AT&T Business MIAMI BEACH SECT IO N 0400 PRO P O SAL EVALUATIO N A new standard for networking 1.EVALUATION COMMITTEE.An Evaluation Committee,appointed by the City Manager,may meet to evaluate each Proposal in accordance with the qualitative criteria set forth below. In doing so,the Evaluation Committee may review and score all proposals received,with or without requiring presentations.It is important to note that the Evaluation Committee is advisory only and does not make an award recommendation to the City Manager or the City Commission.The City Manager will utilize the results to take one of the following actions: a.In the event that only one responsive proposal is received,the City Manager,after determination that the sole responsive proposal materially meets the requirements of the RFP,may,without an evaluation committee,recommend to the City Commission that the Administration enter into negotiations;or b.The City Manager may recommend that the City Commission authorize negotiations or award a contract to one or more firms in accordance with Section 0100,Sub- section 12;or c.The City Manager may Recommend that the City Commission short-list one or more firms for further consideration by the Evaluation Committee;or d.The City Manager may recommend to the City Commission that all firms,if more than one (1)responsive submittal is received,be rejected. AT&T Response: AT&T has read and understands. 2.PRESENTATIONS BY SHORT-LISTED FIRMS.If a short-listing of firms responding to this RFP is approved,the short-listed firms may be required to make presentations to and be interviewed by the Evaluation Committee.In further considering the short-listed firms,the Evaluation Committee will utilize the criteria set forth in Sub-section 4 below. AT&T Response: AT&T has read and understands. 3.TECHNICAL ADVISORS.The City,at its discretion,may utilize technical or other advisers to assist the evaluation committee or the City Manager in evaluating proposals. October 18,2023 Page 57 2023 AT&T Intellectual Property--AT&T Proprietary--Not for use or disclosure outside of AT&T companies and its third-party representatives except under written agreement. ~A T&T Business--- MIAMIBEACH A new standard for networking AT&T Response: AT&T has read and understands. 4.EVALUATION CRITERIA.Responsive,responsible proposals will be evaluated in accordance with the following criteria: Qualitative Criteria Maximum Points (Points Assigned by Evaluation Committee) Experience &Qualifications (Tab 2) Scope of Services Proposed (Tab 3) 30 40 OTAL AVAILABLE POINTS for Qualitative Criteria 70 Quantitative Criteria Maximum Points (Points Assigned by Procurement Department) Cost Proposal Veteran's Preference Points 30 5 OTAL AVAILABLE POINTS for Quantitative Criteria 35 OTAL AVAILABLE POINTS for Qualitative and Quantitative 105 AT&T Response: AT&T has read and understands. 5.QUALITATIVE CRITERIA.The Evaluation Committee shall review responsive,responsible proposals and assign points for the qualitative factors only.The Evaluation Committee shall not consider quantitative factors (e.g.veteran's preference)in its review of proposals.The Evaluation Committee shall act solely in an advisory capacity to the City Manager.The results of the Evaluation Committee process do not constitute an award recommendation. The City Manager may utilize,but is not bound by,the results of the Evaluation Committee process,as well as consider any feedback or information provided by staff,consultants or any other third-party in developing an award recommendation in accordance with Section 0100,Sub-section 10.In its review of proposals received,the Evaluation Committee may review and score all proposals,with or without conducting interview sessions,in accordance with the evaluation criteria. AT&T Response: AT&T has read and understands. October 18,2023 Page 58 ~AT&T Business ©2023 AT&T Intellectual Property-AT&T Proprietary-Not for use or disclosure outside of AT&T companies and its third-party representatives except under written agreement. r1'73.•=/;~- ... MIANIBEACH A new standard for networking 6.QUANTITATIVE CRITERIA.Quantitative factors shall not be considered by the Evaluation Committee.Quantitative factors will be considered by the City Manager in preparing a recommendation to the City Commission.In considering quantitative factors,the City Manager may also consider any feedback or information provided by staff,consultants or any other third-party in developing an award recommendation in accordance with Section 0100,Sub-section 10.Procurement Department staff will assign points for the quantitative criteria.Veterans'Preference points will be assigned in accordance with Section 2-374 of the City Code. AT&T Response: AT&T has read and understands. Cost Proposal Evaluation.The cost proposal points shall be developed in accordance with the following formula: ample Objective Formula for Cost Vendor Vendor Cost Example Maximum Formula for Calculating Points Total Points Proposal Allowable Points (lowest cost/cost of proposal Awarded (Points noted are for being evaluated X maximum illustrative purposes only.allowable points=awarded points) Actual points are noted Round to above.) Vendor A $100.00 20 $100/$100 X 20 =20 20 VendorB $150.00 20 $100/$150X20=13 13 Vendor C $200.00 20 $100 /$200 X 20=10 10 7.DETERMINATION OF FINAL RANKING.The sum of the evaluation criteria points will be converted to rankings in accordance with the example below: Bidder A Bidder B Bidder C Committee Member 1 Qualitative Points 82 76 80 Quantitative Points 22 15 12 Total 104 91 92 Rank 1 3 2 Committee Member 2 Qualitative Points 79 85 72 Quantitative Points 22 15 12 Total 101 100 84 Rank 1 2 3 Committee Member 2 Qualitative Points 80 74 66 ~October 18,2023 Page 59 :AT&T Business- 2023 AT&T Intellectual Property-AT&T Proprietary--Not for use or disclosure outside of AT&T companies and its third-party representatives except under written agreement. MIAMIBEACH A new standard for networking Bidder A Bidder B Bidder C Quantitative Points Total Rank 22 102 1 15 89 2 12 78 3 Low Aggregate Score 3 7 8 Final Ranking*1 2 3 It is important to note that the results of the proposal evaluation process in accordance with Section 0400 does not represent an award recommendation.The City Manager will utilize the results of the proposal evaluation process,and any other information he deems appropriate,to develop an award recommendation to the City Commission,which may differ from the results of the proposal evaluation process and final rankings. AT&T Response: AT&T has read and understands. Balance of Page Intentionally Left Blank October 18,2023 Page 60 2023 AT&T Intellectual Property-AT&T Proprietary--Not for use or disclosure outside of AT&T companies and its third-party representatives except under written agreement. ~AT&T Business I AMA IBEACH A new standard for networking AP PENDIX A M IA MI BEACH Minimum Requirements &Specifications Request for Proposals (RFP)2023-628-LB Wide Area Network and Internet Connectivity Services PROCUREMENT DEPARTMENT 1755 Meridian Avenue,3rd Floor Miami Beach,Florida 33139 Al.Minimum Eligibility Requirements.Intentionally Omitted. A2.Scope of Work. Internet connectivity and Wide Area Network ("WAN")are to be understood as a telecommunications network,utilized for the purposes of connecting computers,that spans a wide geographical area.The City's WAN is comprised of approximately twenty-five (26)sites in an area of approximately 7 square miles.The City's Information Technology Department (IT)is seeking internet connectivity and WAN services that will allow the successful and reliable transmission of information in different electronic forms to/from all of its locations listed herein,providing an integrated approach with respect to hardware,services and support. October 18,2023 Page 61 0 2023 AT&T Intellectual Property-AT&T Proprietary-Not for use or disclosure outside of AT&T companies and its third-party representatives except under written agreement. ~AT&T Business MIAMI BEACH A new standard for networking Bandwidth requirements may vary by location.Bidders must provide the necessary security within their network and all interfaces to external components,customer or otherwise,that will ensure the City is protected and that the proposed services eliminate inherent security concerns.Additionally,VOiP convergence is a technology that is currently deployed throughout all City facilities.The proposed WAN services solution must be able to support VOiP technology. AT&T Response: AT&T has read and understands. A3.Specifications. 3.1 Contractor is solely responsible for ensuring that all proposed services are in unquestioned compliance with federal,state,regional and local governing bodies, which regulate the proposed internet connectivity and WAN services,be it in their delivery,operation,pricing and/or taxation.Contractor must also be in compliance with all industry accepted and practiced standards applicable to the proposed internet connectivity and WAN services. AT&T Response: AT&T's Response is submitted under applicable laws and regulations current at the time of contract execution.Changes in laws and regulations may require changes in pricing and performance. AT&T takes Exception to the requirement to commit to comply with all industry accepted and practiced standards,"as that term is somewhat undefined in this context.AT&T will provide the services as outlined in its proposal and resulting contract documents in a manner mutually agreed by the parties a.Contractor full and successful performance of work under this RFP,must include but not be limited to the items below.The following apply to both groups 1 and 2. Provide the survey,design,procurement,construction,installation,configuration and implementation of the internet connectivity and WAN to provide the requested network services herein. AT&T Response: AT&T has read and understands. October 18,2023 Page 62 ~E:AT&T Business"="' 2023 AT&T Intellectual Property--AT&T Proprietary--Not for use or disclosure outside of AT&T companies and its third-party representatives except under written agreement. «gfj e&,5,+v M IA MI BEACH b.Contractor shall provide the configuration which includes obtaining all permits, zoning requests,and inspections required by law,statute,or ordinance. AT&T Response: AT&T will be responsible fo r obtaining licenses and permits required fo r its work at its cost,and the Custom er will be responsible fo r obtaining any easements,rights-of-way or other consents required,at its co st. c.The Contractor shall work with City IT staff to design and implement bandwidth shaping policies using industry-standard Quality of Service (Q0S)protocol in combination with other available technologies. AT&T Response: AT&T has read and understands. d.Network designs should provide redundancy in connectivity and/or other features for improved reliability and fault tolerance. AT&T Response: The Network design requested by Miami Beach does not denote any locations with Diversity or redundancy requirem ents.W e can pro vide both options upon request.However,the AT&T netw ork has redundancy built in as part of our Disaster Recovery planning.Please see more details under H below . e.Conduct a quarterly network services review and optimization,including evaluation of usage patterns. AT&T Response: AT&T has read and understands. f.Provide a toll free,24-hour available reporting and response service. AT&T Response: AT&T has read and understands. October 18,2023 Page 63 2023 AT&T Intellectual Property--AT&T Proprietary-Not for use or disclosure outside of AT&T companies and its third-party representatives except under written agreement. ~AT&T Business p9,35sere:.gs #± F i#ia NIAMIBEACH A new standard for networking g.Provide overall availability of the internet connectivity and WAN connections services.Services should be equal to or greater than 99.99%excluding outages caused by severe acts of nature,such as hurricanes,tornadoes,etc. AT&T Response: AT&T has read and understands. h.Contractor must offer contingency/disaster recovery plans and procedures for the existing network and possible enhancements for any awarded services.The City requires all Contractors to present a formal copy of its network contingency/disaster recovery plan in their proposal response to this RFP. AT&T Response: The purpose of AT&T's disaster recovery plan is to be able to recover our voice and data networks when a natural or manmade disaster occurs. Our network disaster recovery plan has three primary goals: •To route non-involved telecommunications traffic around an affected area •To give the affected area communications access to the rest of the world •To quickly restore communications service AT&T is the first company nationwide to receive United States Department of Homeland Security's (DHS)Private Sector Preparedness Program {PS-Prep)certification.In addition,in May 2015,AT&T became the first,and only,telecommunications company to be certified under the new international Business Continuity Management standard (ISO 22301)for the Voluntary Private Sector Preparedness Program (PS-Prep). We build redundancy and reliability into the AT&T core network via diverse routing,optical switches,highly secure facilities,and a robust disaster recovery program. At the most fundamental layer,our diverse physical fiber routes provide redundant and reliable transport paths.We own an extensive network of fiber facilities in the U.S.that control and coordinate more than 103,700 route miles of intercity fiber optic cable and more than 711,000 route miles of metro and local cable in our 21-state territory.In addition,we hold an ownership interest in over 512,662 route miles of subsea cables. October 18,2023 Page 64 0 2023 AT&T Intellectual Property-AT&T Proprietary-Not for use or disclosure outside of AT&T companies and its third-party representatives except under written agreement. •:AT&T Business- g;err ye t....t MIAMIBEACH A new standard for networking At the physical layer,we have an intelligent optical network of over 700 Ciena intelligent optical switches within the U.S.,Europe,Middle East,Africa,and Asia-Pacific regions.This physical layer network enables us to dramatically shorten the time to install new high-speed circuits. In addition,it improves our ability to restore service quickly in the event of a failure or disaster. After such an incident,switches can automatically reroute traffic using comprehensive maps of all available routes that we store within each switch.The Ciena intelligent optical switches have mesh restoration capabilities to route around failures in the core network via our extensive and diverse fiber routes. We secure our global network nodes in state of the art,tele-house facilities,which we locate in central business districts of major cities throughout the globe.These facilities must meet strict specifications for maximum reliability and redundancy. These specifications include: •Network availability-an objective of 99.999%or better •Environmental maintenance and support-24/7 support for all locations •Diversity-diverse facility entry points •Hardened site design a target of 100%availability Beyond this physical redundancy,we protect all our nodes in the U.S.and abroad via our Network Disaster Recovery program.Within the U.S.,this program includes a fleet of pre- configured trailers with equipment sufficient to completely restore data and voice services from a "smoking hole"scenario in which a cybersecurity attack compromises or destroys an entire IT infrastructure.In addition,we containerize (pack in uniform,sealed containers)global nodes so we can ship them for deployment anywhere in the world via airfreight,and we dedicate a team of technicians to support network disasters worldwide. AT&T Dedicated Internet (ADI) Reliable Service starts with proactive monitoring of our nationwide backbone along with a network architecture that features redundant routers,switches,and power supplies.As a result,we can reroute traffic around outages and restore service near real-time.This increases reliability and helps ensure that your internet traffic gets through.In addition,you get enterprise-class support,with 24/7 expert technical assistance. With AT&T Dedicated Internet (ADI),we provide diversity via access redundancy. October 18,2023 Page 65 ©2023 AT&T Intellectual Property-AT&T Proprietary-Not for use or disclosure outside of AT&T companies and its third-party representatives except under written agreement. ~AT&T Business-r MIAMI BEACH A new standard for networking Our AT&T Dedicated Internet (ADI)Access Redundancy Options (AARO)offer several ways to increase the resiliency of your network connections.We designed this unique set of options to optimize the performance of multiple,dedicated Internet circuits and to help eliminate single points of failure.You gain fast,automatic rerouting of traffic in the event of a link failure,an access router failure or failure of one of your routers. These include: •Backbone Node Redundancy-We terminate a group of circuits on one or two different customer routers and two different access routers within two geographically separate backbone nodes.This provides a physically redundant path,a redundant customer router connection (if you use two routers),a redundant access router connection and a redundant backbone node connection. •Access Router Redundancy-We terminate a group of circuits on one or two different customer routers and two different access routers within the same IP backbone node. This provides a physically redundant path,a redundant customer router connection (if you use two routers),a redundant access router connection and a redundant access router connection in the same IP Backbone Node.This configuration helps eliminate single points of failure for the circuit,customer router and access router. These capabilities help you to eliminate single points of failure for the circuit,customer router, access router,and the backbone node. As a result,AARO helps you confidently expand your IP connectivity and your potential for increasing business revenues in a modular,high-performing,fault-tolerant manner. The AT&T Dedicated Internet (ADI)automatic load balancing option is one of several ADI access redundancy options. AT&T Switched Ethernet on Demand (ASEoD) For AT&T Switched Ethernet Service,our Alternate Serving Switch diversity option helps you increase your network's survivability by setting up your port in a switch or central office that includes few (or none)of the existing ports for your other AT&T services. This arrangement supports designs that must meet certain redundancy requirements.It's useful if you have multiple existing ports in one of our switches and want to reduce your dependency on a single switch or help ensure that your ports aren't too heavily concentrated in a single central office.The Alternate Serving Switch option doesn't include a diverse path or network termination equipment (NTE). October 18,2023 Page 66 0 2023 AT&T Intellectual Property-AT&T Proprietary-Not for use or disclosure outside of AT&T companies and its third-party representatives except under written agreement. eAT&T Business MIAMI BEACH When you choose the Alternate Serving Switch diversity option,you get a solution that helps you avoid potential single points of failure. For AT&T Switched Ethernet Service,our Diverse Access diversity option helps ensure data delivery by providing two discrete paths on which your data can travel. We place two ports at one site and design them to share as few paths as possible.At minimum, we use: •Separate customer interfaces •Separate network termination equipment {NTE) In addition,to the extent possible,we use different fiber paths to each switch.When your solution includes the Diverse Access option,you pay the standard fee for the two AT&T Switched Ethernet Service ports plus an additional charge for each Diverse Access port. When you choose Diverse Access,you get a solution that we design to avoid potential single points of failure. Any-to-Any Connections enables you,via Ethernet Virtual Connections {EVCs),to configure any port so that it connects to any other port in your network.As a result,a single Ethernet connection can provide your locations with access to various remote resources,such as virtual connections to primary and backup data hosts. i.Maintain a detailed project plan and timeline that includes and details all tasks required to ensure a seamless and successful turnkey network conversion from the incumbent's services to the selected Contractor's services. AT&T Response: AT&T has read and understands. j.The proposed solution must support changes in the network infrastructure; especially,with regard to the reallocation of servers,addition of new sites and modification of bandwidth at each site. AT&T Response: AT&T Dedicated Internet (ADI) October 18,2023 Page 67 ~Ee AT&T Businessr ©2023 AT&T Intellectual PropertyAT&T Proprietary Not for use or disclosure outside of AT&T companies and its third-party representatives except under written agreement. MIAMI BEACH A new standard for networking You can change the access or port speed/bandwidth for AT&T Dedicated Internet (ADI)either via the AT&T Business Center portal or by contacting your AT&T representative,depending on the specific details of your service. You can use the Business Center portal for these types of changes if your ADI service uses Ethernet access,is located in the U.S.,and the change involves speeds up to 1Gbps.Your contract type and terms also determine whether you can use the portal.If your service doesn' t meet these requirements,you can call your AT&T representative.The time it takes to complete that change request depends on several factors. AT&T Switched Ethernet on Demand -ASEoD A Self-Service Portal provides an intuitive,user-friendly interface that enables easy,near-real- time provisioning,network scaling and management.The portal lets you add sites,deploy or change services,and scale bandwidth to meet changing demands.As a result,you can quickly and easily optimize your infrastructure and focus on your core business instead of handling time-consuming IT tasks. k.Provide the City with diversity details for circuits taken on/off island and between central offices,as well as proposed construction paths to areas not currently in service. AT&T Response: For security reasons,we're unable to disclose our fiber paths.The Department of Homeland Security considers the communications sector critical to U.S.security and its economy and mandates that carriers can't disclose confidential information.However,AT&T will make every effort possible to route diverse circuits via any available diverse routes from the Mainland to the island. 3.2 Delivery and Installation a.Proposed network services must be completely provided and installed by the successful Contractor. AT&T Response: AT&T has read and understands. October 18,2023 Page 68 ~:AT&T Businessin 2023 AT&T Intellectual Property--AT&T Proprietary-Not for use or disclosure outside of AT&T companies and its third-party representatives except under written agreement. "Ege#%.-o»" 4ks' MIANIBEACH A new standard for networking b.Contractor must specify time required for complete network services conversion, testing and acceptance.Contractor must furnish the City with a conversion date in days from the notification of being awarded pursuant to this RFP. AT&T Response: AT&T will endeavor to meet all implementation dates;however,AT&T shall not be liable for any problems caused by force majeure,delays due to any fault of Customer and/or any contractor or subcontractor employed by Customer,manufacturer (to include Equipment which may be on "back order")or network delays,or for problems resulting from causes beyond the reasonable control of AT&T.AT&T will notify Customer of any Equipment that would be on a "back order" status and the implementation dates will be adjusted as mutually agreed between the parties, but would not constitute a breach of contract. AT&T will install,implement and cutover the completed system for final acceptance by Customer.The system will operate in accordance with the manufacturer's specifications,the RFP specifications as responded to by AT&T and the agreement of the parties.When the System completes manufacturer-recommended test protocols,acceptance occurs. 3.3 Security a.Contractor must maintain robust policies and procedures to prevent disruption of business and to ensure a secure network operating environment according to industry best practices. AT&T Response: AT&T Switched Ethernet on Demand (ASEoD) Our dedicated expert technicians monitor and support your AT&T Switched Ethernet Service. These technicians monitor,identify,and resolve conditions within our infrastructure that affect the network.However,we may not recognize all alarms that affect customers.Therefore,to ensure your eligibility for service credits,you should report any degradation or failure that affects your service.To do so,contact the AT&T Ethernet Network Operations Center at 888- 644-3662 and select option 1 for maintenance. When we monitor and support your service,we often resolve problems before you notice them. AT&T Dedicated Internet (ADI} October 18,2023 Page 69 2023 AT&T Intellectual Property-AT&T ProprietaryNot for use or disclosure outside of AT&T companies and its third-party representatives except under written agreement. •E:AT&T Business- MIAMI BEACH A new standard for networking AT&T monitors AT&T Dedicated Internet (ADI)via our Network Operations Center (NOC)and notifies you of network trouble via our Customer Care organization. The NOC uses Simple Network Management Protocol (SNMP)based software and other tools to continually monitor the status of the IP network (including non-SN MP equipment,domain name servers,and other network components),and AT&T Transport Centers monitor the underlying network.If we discover potential service problems,our Customer Care organization notifies you immediately via web,email,or text message. If we haven't contacted you and you suspect that your service is impaired or isn't performing correctly,you can submit a trouble report 24/7 via the AT&T BusinessDirect®portal.Once we receive your report,we work with you to resolve the trouble.The portal lets you check the status of your trouble reports,download network performance reports,and view current network performance statistics anytime. For AT&T Dedicated Internet (ADI),we keep AT&T network nodes and the network elements within our IP backbone secure 24x7. To accomplish this,we: •Disable all general,non-routing functions in our core routers to enhance network performance and reduce the risk of a hacker's using general router capabilities to illicitly access the system •Enhance our IP backbone security by using IP Source Address Filtering •Install source address filters in our backbone routers at all dedicated customer connections to the network and at all entrances to it from the public Internet At all dedicated customer connections,we compare the source address of any inbound packet against the IP address that we expect to find on that packet.If the source address doesn't match,we drop the packet.This action prevents intrusion by hackers who try to hide their identity by hijacking someone else's IP address. We use the same filtering technique for inbound data from the public Internet.In this case,we drop packets that contain IP addresses from a special portion of the AT&T Class A address that we reserve for AT&T VPN customers.We also require wholesale and downstream providers to use the same security technique on their own networks if they connect to our IP backbone. In addition,our network meets all RFC2267 compliance requirements for security. October 18,2023 Page 70 2023 AT&T Intellectual Property-AT&T Proprietary-Not for use or disclosure outside of AT&T companies and its third-party representatives except under written agreement. ~AT&T Business MIAMI BEACH A new standard for networking b.The Bidders are encouraged,at minimum,to present information as to how they effectively address network security including fraud screening/protection and its application in the proposed network services.This should be further detailed in the RFP proposal response,pursuant to Tab 3 of Section 0300.Specific issues include: •Bidder procedures for assessment of Bidder network risk. •Network policies and procedures to minimize and prevent unauthorized network access, misuse,degradation,and loss of information assets and critical operations. •Recovery procedures in the event network security procedures are breached. •Bidder liability in the event of network security breaches. AT&T Response: AT&T Dedicated Internet (ADI) For AT&T Dedicated Internet (ADI),we keep AT&T network nodes and the network elements within our IP backbone secure 24x7. To accomplish this,we: •Disable all general,non-routing functions in our core routers to enhance network performance and reduce the risk of a hacker's using general router capabilities to illicitly access the system •Enhance our IP backbone security by using IP Source Address Filtering •Install source address filters in our backbone routers at all dedicated customer connections to the network and at all entrances to it from the public Internet At all dedicated customer connections,we compare the source address of any inbound packet against the IP address that we expect to find on that packet.lfthe source address doesn't match,we drop the packet.This action prevents intrusion by hackers who try to hide their identity by hijacking someone else's IP address. We use the same filtering technique for inbound data from the public Internet.In this case,we drop packets that contain IP addresses from a special portion of the AT&T Class A address that we reserve for AT&T VPN customers.We also require wholesale and downstream providers to use the same security technique on their own networks if they connect to our IP backbone. In addition,our network meets all RFC2267 compliance requirements for security. Additional information can be found in: October 18,2023 Page 71 ©2023 AT&T Intellectual Property--AT&T Proprietary-Not for use or disclosure outside of AT&T companies and its third-party representatives except under written agreement. ~AT&T Business MIAMI BEACH A new standard for networking Attachment 3-Security ATT_Customer_Reference_Guide_Mar2023 Attachment 4-ASE_Security_FAQ_121217 3.4 Project Implementation The Successful Bidder shall provide a Project Manager whose responsibilities will include,but not be limited to: a.Being a single point of contact regarding project issues;effecting the necessary coordination among the Successful Bidder(s),any sub-contractor used by the Successful Bidder(s),other suppliers,and the City. b.Participating in monthly status meetings,providing written minutes of those meetings to appropriate City representatives if necessary. c.Providing status reports,as required,to the City about project status,escalation issues,costs,and schedule issues. AT&T Response: AT&T has read and understands. 3.5 Management of the City Network The City currently manages its existing wide area network and plans to continue this practice.It is not the purpose of this RFP to request Network Management Services. AT&T Response: AT&T has read and understands. 3.6 Equipment Installation Contractor is responsible for all activities necessary for the successful implementation of each site.Additionally,the Contractor is responsible for the removal and disposal of all shipping and packing materials. October 18,2023 Page 72 2023 AT&T Intellectual Property--AT&T Proprietary-Not for use or disclosure outside of AT&T companies and its third-party representatives except under written agreement. ~E AT&T Businessgr MIAMIBEACH A new standard for networking AT&T Response: AT&T has read and understands. 3.7 Disposal of Old Equipment The Contractor and the City will determine the details of the removal and disposal of all excess equipment,racks,and associated equipment,which is not reused in the new installation. AT&T Response: AT&T has read and understands. 3.8 Help Desk Feedback The Contractor shall provide at least a 24-hour advanced notice of any planned network service interruption.Additionally,the Contractor will provide notification to the City of any unplanned outages as they occur. AT&T Response: AT&T has read and understands. 3.9 Contingency Requirements The Bidder must,at minimum,present information as to how they effectively address contingency and disaster planning and recovery procedures as it pertains to the City.This should be further detailed in the RFP proposal response,pursuant to Tab 3 of Section 0300. Specific issues include: a.Network performance,service degradation and utilization monitoring and reporting. b.Bandwidth capacities between sites of both the City and the vendor. c.Outage identification,notifications and recovery procedures. d.Degraded level of service alternatives. e.Network utilization. October 18,2023 Page 73 2023 AT&T Intellectual Property--AT&T Proprietary--Not for use or disclosure outside of AT&T companies and its third-party representatives except under written agreement. •AT&T Business- MIAMIBEACH A new standard for networking f.Alternate Routing including alternatives in the event Bidder network suffers a total outage. g.Bidder Network Build-out schedules. AT&T Response: The purpose of AT&T's disaster recovery plan is to be able to recover our voice and data networks when a natural or manmade disaster occurs. Our network disaster recovery plan has three primary goals: •To route non-involved telecommunications traffic around an affected area •To give the affected area communications access to the rest of the world •To quickly restore communications service AT&T is the first company nationwide to receive United States Department of Homeland Security's (DHS}Private Sector Preparedness Program (PS-Prep)certification.In addition,in May 2015,AT&T became the first,and only,telecommunications company to be certified under the new international Business Continuity Management standard (ISO 22301}for the Voluntary Private Sector Preparedness Program (PS-Prep). We build redundancy and reliability into the AT&T core network via diverse routing,optical switches,highly secure facilities,and a robust disaster recovery program. At the most fundamental layer,our diverse physical fiber routes provide redundant and reliable transport paths.We own an extensive network of fiber facilities in the U.S.that control and coordinate more than 103,700 route miles of intercity fiber optic cable and more than 711,000 route miles of metro and local cable in our 21-state territory.In addition,we hold an ownership interest in over 512,662 route miles of subsea cables. At the physical layer,we have an intelligent optical network of over 700 Ciena intelligent optical switches within the U.S.,Europe,Middle East,Africa,and Asia-Pacific regions.This physical layer network enables us to dramatically shorten the time to install new high-speed circuits. In addition,it improves our ability to restore service quickly in the event of a failure or disaster. After such an incident,switches can automatically reroute traffic using comprehensive maps of all available routes that we store within each switch.The Ciena intelligent optical switches have mesh restoration capabilities to route around failures in the core network via our extensive and diverse fiber routes. October 18,2023 Page 74 ©2023 AT&T Intellectual Property-AT&T Proprietary-Not for use or disclosure outside of AT&T companies and its third-party representatives except under written agreement. ~E AT&T Businessurn •Es ,TE 1 5 d«f. IAMIBEACH A new standard for networking We secure our global network nodes in state of the art,tele-house facilities,which we locate in central business districts of major cities throughout the globe.These facilities must meet strict specifications for maximum reliability and redundancy. These specifications include: •Network availability-an objective of 99.999%or better •Environmental maintenance and support -24/7 support for all locations •Diversity-diverse facility entry points •Hardened site design a target of 100%availability Beyond this physical redundancy,we protect all our nodes in the U.S.and abroad via our Network Disaster Recovery program.Within the U.S.,this program includes a fleet of pre- configured trailers with equipment sufficient to completely restore data and voice services from a "smoking hole"scenario in which a cybersecurity attack compromises or destroys an entire IT infrastructure.In addition,we containerize (pack in uniform,sealed containers)global nodes so we can ship them for deployment anywhere in the world via airfreight,and we dedicate a team of technicians to support network disasters worldwide. AT&T Dedicated Internet (ADI) Reliable Service starts with proactive monitoring of our nationwide backbone along with a network architecture that features redundant routers,switches,and power supplies.As a result,we can reroute traffic around outages and restore service near real-time.This increases reliability and helps ensure that your internet traffic gets through.In addition,you get enterprise-class support,with 24/7 expert technical assistance. With AT&T Dedicated Internet (ADI),we provide diversity via access redundancy. Our AT&T Dedicated Internet (ADI)Access Redundancy Options (AARO)offer several ways to increase the resiliency of your network connections.We designed this unique set of options to optimize the performance of multiple,dedicated Internet circuits and to help eliminate single points of failure.You gain fast,automatic rerouting of traffic in the event of a link failure,an access router failure or failure of one of your routers. These include: •Backbone Node Redundancy-We terminate a group of circuits on one or two different customer routers and two different access routers within two geographically separate backbone nodes.This provides a physically redundant path,a redundant customer October 18,2023 Page 75 ©2023 AT&T Intellectual Property-AT&T Proprietary-Not for use or disclosure outside of AT&T companies and its third-party representatives except under written agreement. eAT&T Business MIAMI BEACH A new standard for networking router connection (if you use two routers),a redundant access router connection and a redundant backbone node connection. •Access Router Redundancy-We terminate a group of circuits on one or two different customer routers and two different access routers within the same IP backbone node. This provides a physically redundant path,a redundant customer router connection (if you use two routers),a redundant access router connection and a redundant access router connection in the same IP Backbone Node.This configuration helps eliminate single points of failure for the circuit,customer router and access router. These capabilities help you to eliminate single points of failure for the circuit,customer router, access router,and the backbone node. As a result,AARO helps you confidently expand your IP connectivity and your potential for increasing business revenues in a modular,high-performing,fault-tolerant manner. The AT&T Dedicated Internet (ADI)automatic load balancing option is one of several ADI access redundancy options. AT&T Switched Ethernet on Demand (ASEoD) For AT&T Switched Ethernet Service,our Alternate Serving Switch diversity option helps you increase your network's survivability by setting up your port in a switch or central office that includes few (or none)of the existing ports for your other AT&T services. This arrangement supports designs that must meet certain redundancy requirements.It's useful if you have multiple existing ports in one of our switches and want to reduce your dependency on a single switch or help ensure that your ports aren't too heavily concentrated in a single central office.The Alternate Serving Switch option doesn't include a diverse path or network termination equipment (NTE). When you choose the Alternate Serving Switch diversity option,you get a solution that helps you avoid potential single points of failure. For AT&T Switched Ethernet Service,our Diverse Access diversity option helps ensure data delivery by providing two discrete paths on which your data can travel. We place two ports at one site and design them to share as few paths as possible.At minimum, we use: •Separate customer interfaces •Separate network termination equipment (NTE) October 18,2023 Page 76 ©2023 AT&T Intellectual Property-AT&T Proprietary-Not for use or disclosure outside of AT&T companies and its third-party representatives except under written agreement. ~E:AT&T Businessn MIAMI BEACH A new standard for networking In addition,to the extent possible,we use different fiber paths to each switch.When your solution includes the Diverse Access option,you pay the standard fee for the two AT&T Switched Ethernet Service ports plus an additional charge for each Diverse Access port. When you choose Diverse Access,you get a solution that we design to avoid potential single points of failure. Any-to-Any Connections enables you,via Ethernet Virtual Connections (EVCs),to configure any port so that it connects to any other port in your network.As a result,a single Ethernet connection can provide your locations with access to various remote resources,such as virtual connections to primary and backup data hosts. 3.10 Transmission Requirements Contractor's network(s)must maintain compliance with all applicable industry standards and have the capability for unquestioned transparent interfacing with any and all hardware and software components that comprise the City's network. AT&T Response: AT&T will use due care,but AT&T does not assume responsibility for interactions with pre- existing systems. 3.11 Proposed Service limitations Bidder must provide accurate information as to what services can be dynamically allocated or shared on one facility.This should be further detailed in the RFP proposal response,pursuant to Tab 3 of Section 0300. AT&T Response: AT&T has read and understands. 3.12 Bidder Service Requirements Bidder must attach a copy of the proposed service and maintenance policies and procedures to which the Bidder will adhere during the length of the agreement.This should be further detailed in the RFP proposal response,pursuant to Tab 3 of Section 0300. October 18,2023 Page 77 0 2023 AT&T Intellectual Property-AT&T Proprietary-Not for use or disclosure outside of AT&T companies and its third-party representatives except under written agreement. eAT&T Businessn M IAM I BEACH o A new standard for networking The City requires the following levels of major account support in the following primary areas· a.N etw o rk conversion -this entails a thorough and detailed plan within a definite timeline to convert the services from the present provider to the selected Bidder without any disruption and/or negative impact on the City's operations. b.O peratio nal support-proactive and dynamic support of the short and long-term critical operation and maintenance of the Bidder provided network and services. This includes network services planning,engineering,design,implementation, servicing and maintenance utilizing ongoing monitoring techniques that will diagnose problems and allow for circumstance sensitive recovery procedures acceptable to the City. c.Re gulatory support -provide ongoing assessment and information on regulatory trends and changes as determined by international,national,regional,state, municipal and local WAN sector governing bodies and their potential direct/indirect impact on the quality,availability and costs of present and future services. d.Te chno lo gical support -provide ongoing assessment and information on technological trends that support the Bidder's present network platform and the impact on the evolution of the same. e.Billing Sup port-provide ongoing support for bill review of all pricing,discounts inventory and billing information.Any discrepancies not consistent with the contract must be documented and credited retroactive to installation or appropriate date within sixty (60)days. A T&T Re sp o nse: Please refe r to existing M aster A greem ent previously negotiated betw een City of M iam i Beach and A T&T.The M aste r Agreem ent covers our Term s and Conditions w e are bidding fo r this RFP. See A tt achm ent 5 -M aster A greem ent -City of M iam i Beach -01_29_19 3.13 Re spo nse Tim e and Service Ho urs a.Contractor must provide around-the-clock service,24 hours per day/7 days a week/365 days per year,including City weekend and holiday schedules and provide necessary service procedures and qualified personnel available throughout the year in support of the City's network. October 18,2023 Page 78 ©2023 AT&T Intellectual Property-AT&T Proprietary-Not for use or disclosure outside of AT&T companies and its third-party representatives except under written agreement. •:AT&T Business- MIAMI BEACH A new standard for networking AT&T Response: 24-hour technical support-Our technical support line (1-888-613-6330,prompt 2)is staffed 24x7.A touch-tone menu system enables you to direct your calls to the appropriate technician. Alternatively,you can reach a customer support specialist 24x7 via email at RM- awmis@ems.att.com. A trouble ticket system-With the support of the Network Operations Center (NOC),the AT&T Customer Care organization tracks problems from beginning to end via our trouble ticket system.This system displays the problem's status and,when it changes,updates your technical contact via email or faxes. The response time for AT&T Dedicated Internet (ADI)trouble tickets depends on the issue severity. We automatically escalate ADI trouble tickets based on the severity and duration of the outage or service interruption.When our automated systems detect an outage or interruption,they automatically set the initial severity level to 1,which indicates circuits are down or degraded to a point of being unusable. Customers also can open trouble tickets via AT&T BusinessDirect®and set the initial severity level.If we determine that the ticket severity level set by the customer doesn't match the issue, we can change the level (for example,from severity 1 to severity 3,which indicates some service degradation but still usable service with slight packet loss,light errors,etc.).If a customer calls us to report an issue,our technical support engineer opens a ticket and sets the severity level according to the service impairment the customer describes. ADI Ticket Severity and Escalation Levels Our escalation procedures for AT&T Dedicated Internet (ADI)trouble tickets include automated processes as well as options for you to request escalation of trouble tickets. Automatic escalation is part of the technical support for ADI.Automatic escalation actions depend on the service problem's severity and duration.Trouble ticket severity levels and the time intervals for automatic escalation are as follows: •Severity O (network access router outage catastrophic failure)doesn't require customer escalation because automatic escalation occurs immediately •Severity 1 (single site down or service degradation of multiple sites)escalation intervals o Minimum 2 hours after ticket creation o Minimum 1 hour after previous escalation October 18,2023 "2¥' 55 :" Page 79 ©2023 AT&T Intellectual Property-AT&T Proprietary-Not for use or disclosure outside of AT&T companies and its third-party representatives except under written agreement. ~z AT&T Businessre MIAMI BEACH A new standard for networking o Minimum 1 hour after previous escalation •Severity 3 {service degradation of a single site)escalation intervals o Minimum 4 hours after ticket creation o Minimum 2 hours after previous escalation o Minimum 4 hours after previous escalation Basically,severity 1 means that a circuit is down or degraded to the point of being unusable, and severity 3 means that a circuit has some degradation (e.g.,slight packet loss,light errors, etc.),but the service is still usable. The initial severity is set as follows based on how the trouble ticket is created: •When the automated system detects the service problem,it sets the initial severity. •When you open a trouble ticket via the AT&T Business Center portal,you can set the initial severity level.After we review the ticket,we may change the severity level. •When you call Customer Care to report a new issue,our technical support engineer opens a ticket before the call ends and sets the appropriate severity level based on your description of the problem. You can request an escalation of trouble tickets at any time either via the eMaintenance application within the Business Center portal or by calling Customer Care. AT&T Switched Ethernet on Demand (ASEoD) You submit domestic and international trouble reports to AT&T via our centralized trouble reporting system,which is available 24x7. You can initiate a trouble report by accessing AT&T Business Center or by contacting the appropriate repair center responsible for receiving customer trouble reports for your product or service.However,your service executive is your single point of contact in the event an escalation is necessary and can help you resolve maintenance problems that aren't resolved through the normal escalation process. b.Bidder must furnish alternative traffic routing in the event of a network facility and/or network component failure. AT&T Response: AT&T Dedicated Internet (ADI) October 18,2023 Page 80 ©2023 AT&T Intellectual Property-AT&T Proprietary-Not for use or disclosure outside of AT&T companies and its third-party representatives except under written agreement. ~AT&T Business M IA M I BEACH A new standard for networking Reliable Service starts with proactive monitoring of our nationwide backbone along with a network architecture that features redundant routers,switches,and power supplies.As a result,we can reroute traffic around outages and restore service near real-time.This increases reliability and helps ensure that your internet traffic gets through.In addition,you get enterprise-class support,with 24/7 expert technical assistance. With AT&T Dedicated Internet (ADI},we provide diversity via access redundancy. Our AT&T Dedicated Internet (ADI}Access Redundancy Options (AARO}offer several ways to increase the resiliency of your network connections.We designed this unique set of options to optimize the performance of multiple,dedicated Internet circuits and to help eliminate single points of failure.You gain fast,automatic rerouting of traffic in the event of a link failure,an access router failure or failure of one of your routers. These include: •Backbone Node Redundancy-We terminate a group of circuits on one or two different customer routers and two different access routers within two geographically separate backbone nodes.This provides a physically redundant path,a redundant customer router connection (if you use two routers},a redundant access router connection and a redundant backbone node connection. •Access Router Redundancy-We terminate a group of circuits on one or two different customer routers and two different access routers within the same IP backbone node. This provides a physically redundant path,a redundant customer router connection (if you use two routers},a redundant access router connection and a redundant access router connection in the same IP Backbone Node.This configuration helps eliminate single points of failure for the circuit,customer router and access router. These capabilities help you to eliminate single points of failure for the circuit,customer router, access router,and the backbone node. As a result,AARO helps you confidently expand your IP connectivity and your potential for increasing business revenues in a modular,high-performing,fault-tolerant manner. The AT&T Dedicated Internet (ADI}automatic load balancing option is one of several ADI access redundancy options. AT&T Switched Ethernet on Demand (ASEoD) October 18,2023 f.so,9n,ail ±".±S c e e #. Page 81 ©2023 AT&T Intellectual Property-AT&T Proprietary-Not for use or disclosure outside of AT&T companies and its third-party representatives except under written agreement. •:AT&T Businessre MIAMIBEACH A new standard for networking For AT&T Switched Ethernet Service,our Alternate Serving Switch diversity option helps you increase your network's survivability by setting up your port in a switch or central office that includes few (or none)of the existing ports for your other AT&T services. This arrangement supports designs that must meet certain redundancy requirements.It's useful if you have multiple existing ports in one of our switches and want to reduce your dependency on a single switch or help ensure that your ports aren't too heavily concentrated in a single central office.The Alternate Serving Switch option doesn't include a diverse path or network termination equipment (NTE). When you choose the Alternate Serving Switch diversity option,you get a solution that helps you avoid potential single points of failure. For AT&T Switched Ethernet Service,our Diverse Access diversity option helps ensure data delivery by providing two discrete paths on which your data can travel. We place two ports at one site and design them to share as few paths as possible.At minimum, we use: •Separate customer interfaces •Separate network termination equipment (NTE) In addition,to the extent possible,we use different fiber paths to each switch.When your solution includes the Diverse Access option,you pay the standard fee for the two AT&T Switched Ethernet Service ports plus an additional charge for each Diverse Access port. When you choose Diverse Access,you get a solution that we design to avoid potential single points of failure. Any-to-Any Connections enables you,via Ethernet Virtual Connections (EVCs),to configure any port so that it connects to any other port in your network.As a result,a single Ethernet connection can provide your locations with access to various remote resources,such as virtual connections to primary and backup data hosts. c.The City requires public safety response time,diagnosis and resolution at all of its campus locations.This requires a problem resolution commencement no later than one (1)hour following receipt of a notification,automated or otherwise that an outage of service has occurred. October 18,2023 Page 82 ©2023 AT&T Intellectual Property-AT&T Proprietary Not for use or disclosure outside of AT&T companies and its third-party representatives except under written agreement. ~z AT&T Businessre MIAMI BEACH A new standard fo r netw orking d.The Contractor's minimum acceptable response time to City disruptions and/or requests is as follows: Priority Definition Response Tim e Com pletion Ti m e Critical High Medium Low A problem that affects any site's entire network (e.g.an entire campus without network access,intermittent network drops sufficient to cause time-outs in general applications,or reduction in network performance resulting in inability to achieve a minimum of 90%of stated bandwidth,or error rate or dropped packet/frame rate of 2%or higher). A problem that affects any site's entire network (e.g.an entire campus without network access, intermittent network drops sufficient to cause time-outs in general applications,or reduction in network performance resulting in inability to achieve a minimum of 75%of stated bandwidth,or error rate or dropped packet/frame rate of 2%or higher). A general service request or problem with a workaround Within 8 hours sufficient to maintain service to the school until the problem can be resolved (e.g.permanent repair/replacement of bad piece of equipment for which the customer can provide temporary replacement). A service request that does not require immediate attention Within 3 business or involves long-range planning (e.g.planned equipment days swap-out). Within 1 business day Within 2 business days Plan defined within 10 business days Within 3 hours Within 30 minutes Within 5 hours AT&T Response: AT&T is bidding its standard Service Level Agreements (SLA s}fo r its products and services which are available fo r review at:http://serviceguidenew .att.co m/ Also included as: Attachm ent 1-AT&T Dedic ated Intern et -Service Level Agreements Attachm ent 2 -AT&T Switched Ethern et on Demand -Service Level Agreements 3.14 Network Service M eetings October 18,2023 Page 83 eA T&T Business- ©2023 AT&T Intellectual Property--AT&T Proprietary-Not for use or disclosure outside of AT&T companies and its third-party representatives except under written agreement. M IA M IB EA C H Management-level service representatives must be available for monthly scheduled network services maintenance meetings with City's representatives,capable of making policy and procedural decisions,and supporting these decisions throughout City's area of service support. AT&T Response: AT&T provides full account stewardship with Strategic Account Management (SAM}. Your AT&T Service Manager holds monthly stewardship meetings with you to report on performance with provisioning,billing,service,and maintenance of your AT&T services.Your AT&T account team meets with you on site to understand your business needs,to recommend solutions,and to help ensure your overall experience with AT&T is meeting your expectations. We hold annual meetings with you to create and review your account plan.In these meetings, your account team will review its plans to support you in the coming year.We design this plan to support your business objectives and determine where to focus sales and support efforts in the next year. At least annually,we request briefings to refresh our understanding of your long-term plans and to present new technologies and services that may affect your business or industry.We schedule an annual Customer Satisfaction Survey meeting with you and your AT&T sales and service teams.We then review your feedback from the annual survey process to determine and develop action plans that address any service or support gaps. With Strategic Account Management,we work with you to create,monitor,and adjust a specialized account plan. 3.15 Performance Guarantee Bidder must guarantee all network services meet or exceed the following: a.The provider will guarantee the overall availability of the wide area network to be equal or greater than 99.99%,or at the City's option,be replaced at no charge to the City.There will be no removal charge on network services removed because of non- performance. b.Bidder must provide network services configuration and contingency plan that will support a "no downtime"scenario. c.City will be reimbursed for the time network services are out of service to the impact on the City's operations.This can be accomplished in the form of billing credits. October 18,2023 Page 84 ©2023 AT&T Intellectual Property-AT&T Proprietary-Not for use or disclosure outside of AT&T companies and its third-party representatives except under written agreement. ~E:AT&T Business'-9' MIAMI BEACH A new standard for networking d.Bidder will present proposed network services percentage uptime for the most recent eighteen (18)months. e.Successful Bidder must notify the City by telephone or fax of any problems,present or foreseen in the network and present alternatives to not disrupt City operations. Successful Bidder must identify and present problem resolution and escalation procedures. AT&T Response: AT&T Switched Ethernet on Demand (ASEoD) Several types of Service Level Agreements (SLAs)for service and network performance are available for AT&T Switched Ethernet on Demand (ASEoD). They provide performance commitments and objectives for •Service availability •Network latency •Network data delivery •Network jitter For complete SLA details,including eligibility,objectives,and credits,see : http://cpr.att.com/pdf/se/0001-0003.pdf. AT&T Dedicated Internet (ADI) AT&T offers several types of Service Level Agreements (SLAs)for AT&T Dedicated Internet (ADI). Depending on your contract,the SLAs for your service may include: •On-Time Provisioning •Site Availability/Time to Restore •Latency •Data Delivery •Jitter October 18,2023 Page 85 ©2023 AT&T Intellectual Property-AT&T Proprietary-Not for use or disclosure outside of AT&T companies and its third-party representatives except under written agreement. ~AT&T Business M IAM I BEACH A new standard for networking See http://serviceguidenew.att.com/sg flashPlayerPage/MIS for the AT&T Dedicated Internet (ADI)Service Guide,which contains a detailed section on the SLAs. These SLAs help assure you that we strive to provide reliable,high-performance service. 3.16 Trouble Reporting Bidder must provide the City access to a 24-hour trouble reporting location,including an after- hours toll-free helpline for any questions the City may have.A toll-free helpline must be available to provide emergency operating instructions on difficulties and advice for corrective action to the failure in question,24 hours a day,7 days a week,365 days a year. AT&T Response: AT&T has read and understands. 3.17 Preventive Maintenance Maintenance and service including regularly scheduled non-disruptive preventative maintenance work must be performed by the Contractor's designated service representatives only.The City must be advised with 24-hour advance notice of any network services maintenance activity which will require downtime of network facilities and/or services. Contractor and City will mutually determine when the desired maintenance window will occur. AT&T Response: While no reputable telecommunications company can guarantee no service interruptions,AT&T will endeavor to restrict known interruptions to "off-hours,"and with as much advance notice to users as is practicable under the circumstances. AT&T reserves the right to perform maintenance as needed without advance approval of Customer but will provide as much advance notice as is practicable under the circumstances. AT&T performs standard maintenance during scheduled maintenance windows. Whenever possible,we use these windows for routine maintenance and upgrades to our network,services,and infrastructure.The frequency of standard maintenance activity depends on the types of services you use.To help you plan,we'll provide you with advance schedules- usually for a full year-for all of the standard maintenance windows that we will use for your October 18,2023 Page 86 2023 AT&T Intellectual Property-AT&T Proprietary-Not for use or disclosure outside of AT&T companies and its third-party representatives except under written agreement. ~:AT&T Businessn M IA MI BEACH A new standard for networking services.In addition,we often contact you within three to four weeks of scheduled maintenance to alert you to any impacts we anticipate. This means that we can maintain your service with minimal interruptions to your business activities. 3.18 Personnel Review The City may require changes of Contractor's account representatives deemed to be in the best interest of City services.City reserves the right to review the qualification,experience and personal demeanor of service representatives as a whole or individually,performing services, and to reject any individual who,in the opinion of the City,is unsuitable for performance of services at the City's facilities. AT&T Response: AT&T shall employ and make available at reasonable times an adequate number of appropriately qualified and trained personnel,familiar with Customer's operations and use of telecommunications services,to provide and support Customer's use of the Services in accordance with the terms of AT&T's response to this RFP.AT&T retains the right to manage and deploy its personnel as appropriate from time to time.If customer requests AT&T to substitute an employee,Customer shall provide such requests in writing,explaining in reasonable detail the reason(s)for the removal request.Any such request shall be for lawful reasons.AT&T will work with the Customer to reach a solution geared to providing Services in compliance with contracted standards. 3.19 Single Point of Contact for Account Contractor must provide a single interface point for the coordination of this major account. Bidder must provide warranted resources in the area of sales,engineering,technical support, network services maintenance,operations,regulatory support and overall network services administration. AT&T Response: Mario Ruiz Client Solutions Executive AT&T 13450 W Sunrise Blvd, October 18,2023 Page 87 eAT&T Business..,..., 2023 AT&T Intellectual Property--AT&T Proprietary-Not for use or disclosure outside of AT&T companies and its third-party representatives except under written agreement. MIAMI BEACH A new standard for networking Sun rise,FL 333 23 O ffi ce :954-8 0 6-24 6 7 m a ruiz@ att.com 3.2 0 A ffi rm atio n of Service Departm ent Q ualifications Contractor's service and maintenance support organization must have the necessary and warranted resources,including certified and trained technicians to support the proposed services.Bidder may have to provide the necessary background data for personnel scheduled to work in the Miami Beach Police facilities to obtain authorization to work on the premises. A T &T Re sponse: AT&T shall employ and make available at reasonable times an adequate number of appropriately qualified and trained personnel,familiar with Customer's operations and use of telecommunications services,to provide and support use of the Services in accordance with the terms of AT&T's response to this RFP.The identities and titles of specific persons and their availability to provide and support Customer's needs will be separately established by authorized representatives of AT&T upon award of the RFP to AT&T.If required after contract award,AT&T will supply documentation to authenticate technical expertise,within the parameters of confidentiality limits. 3.2 1 Ne tw ork Se rvices D ocum entation The following documentation must be update regularly,and provided to the City upon request at no additional cost: a.End-user guides for proposed services. b.Technical guides and manuals for proposed services. c.Complete technical service data including detailed troubleshooting guides, schematic diagrams,and parts lists as the network services was actually installed. A T&T Re spo nse: AT&T has read and unde rstands. 3.2 2 Se rvice History Reports October 18,2023 Page 88 eE:AT&T Business- ©2023 AT&T Intellectual Property-AT&T Proprietary-Not for use or disclosure outside of AT&T companies and its third-party representatives except under written agreement. M IA M I BEACH Contractor is responsible for maintaining a record of all service,repair,and maintenance activities for the services provided and will provide City this information upon request.In addition,to internal systems that maintain trouble reports and resolution information, Contractor must maintain trouble logs onsite that minimally detail the date and time of the event,technician dispatched,when dispatched,when arrived onsite,diagnosis of problem, resolution and time when network services were restored.Service histories must be reviewed by Contractor as frequent as necessary,minimally monthly,to ensure a proactive approach that will avoid potential future problems and serve as a tool to enact preventive and corrective measures. A T&T Respo nse: AT&T has read and understands. 3.23 M o nthly Ne tw ork Service Reports Contractor must be able to provide on-demand network service reports,at a minimum,that detail the following: 1.Network downtime. 2.Grade of service. 3.Network performance. 4.Bandwidth utilization S.Traffic studies/analysis 6.Network problems/diagnosis/resolution. 7.Trouble clearing response time. A T&T Re sp o nse : AT&T pro v ide s netw o rk m onitoring reports via the Netw ork Perfo rm ance M onitor tool in Busine ss Ce nte r. 3.2 4 Se rvice M a nagem ent Reports October 18,2023 Page 89 •:AT&T Business-' ©2023 AT&T Intellectual Property-AT&T Proprietary-Not for use or disclosure outside of AT&T companies and its third-party representatives except under written agreement. MIAMI BEACH A new standard for networking Contractor must provide a monthly statistically driven service management report,as required in a format to be mutually agreed upon.Information must include service call history,call completions by date and locations,response time,on-site repair time, network services uptime,customer satisfaction management surveys,etc.Contractor must provide sample reports. AT&T Response: AT&T has read and understands. 3.25 Network Services The network services proposed must meet or exceed the RFP specifications with regard to convenience,economy of use,efficiency,security,reliability,safety,performance and quality, particularly as these factors affect the result.Bidder must supply detailed specifications sheets for the specified network services.Alternate offers are to be supported by literature or a statement describing the network services differences,so that full consideration can be given to each of the options,and identified within TAB 3 herein. Bid network services offered and installation of the same must meet all Federal,State,regional and local laws,ordinances,regulations and safety requirements.All Bidders are responsible for all applicable taxes,franchise fees and any and all applicable surcharge placed on the proposed network services by respective governing bodies at all levels.Bid prices will include all the above referenced costs. AT&T Response: All terms and conditions relating to payment of taxes shall be as set forth in the Proposed Contract Documents,in particular the Pricing Schedule(s)and Section 4 ("Pricing and Billing")of the Unified Agreement and all subsections thereto. AT&T reserves the right to pass along additional charges,surcharges,and fees imposed on AT&T by state or federal regulations or laws and any cost incurred by AT&T in providing the service. Upon written request from the Customer,AT&T can provide a good faith estimate of the taxes, fees and surcharges for Customer that would apply as of a certain date based on the services requested,but those amounts will be for illustrative purposes only,and subject to change. 3.26 Acceptance October 18,2023 Page 90 ~AT&T Business 2023 AT&T Intellectual Property-AT&T Proprietary-Not for use or disclosure outside of AT&T companies and its third-party representatives except under written agreement. M IA M I BEA CH A new standard for networking Acceptance will be defined for the bid as conversion to the proposed network services, performance of all standard diagnostic tests to insure specified performance and stable operation of all network services as specified,proposed and accepted.The City and selected Bidder will mutually define and develop acceptance criteria for specific proposed Systems/Services/Solutions that,at a minimum,meet industry accepted standards in support of City specified,desire,and contracted for functionality. Please describe your pre-and post-conversion testing policies and procedures and descriptive timeline for acceptance.Indicate estimated time to complete acceptance as defined above. AT&T Response: AT&T will install,implement and cutover the completed system for final acceptance by Customer.The system will operate in accordance with the manufacturer's specifications,the RFP specifications as responded to by AT&T and the agreement of the parties.When the System completes manufacturer-recommended test protocols,acceptance occurs. 3.27 Local Access Charges Bidder must explicitly agree to pass-through directly to the City,any reduction in local access charges as any such rate reduction is available. AT&T Response: Our solution is customized and highly discounted for this response and as such will be at a fixed price for the term of the agreement. 3.28 Service Level Agreements Bidders must explicitly identify the terms and conditions of the service level agreement appropriate for each service Bidder will provide,including the metrics to be used,the service level(s)to be provided,and the recourse available to the City when the service level is not achieved and/or sustained/maintained. AT&T Response: AT&T Switched Ethernet on Demand (ASEoD) Several types of Service Level Agreements (SLAs)for service and network performance are available for AT&T Switched Ethernet on Demand (ASEoD). October 18,2023 Page 91 ©2023 AT&T Intellectual Property-AT&T Proprietary Not for use or disclosure outside of AT&T companies and its third-party representatives except under written agreement. ~AT&T Business MIAMIBEACH They provide performance commitments and objectives for •Service availability •Network latency •Network data delivery •Network jitter For complete SLA details,including eligibility,objectives,and credits,see : http ://cpr.att.com/pdf/se/0001-0003.pdf. AT&T Dedicated Internet (ADI) AT&T offers several types of Service Level Agreements {SLAs)for AT&T Dedicated Internet (ADI). Depending on your contract,the SLAs for your service may include: •On-Time Provisioning •Site Availability/Time to Restore •Latency •Data Delivery •Jitter See http://serviceguidenew.att.com/sg flashPlayerPage/MIS for the AT&T Dedicated Internet (ADI)Service Guide,which contains a detailed section on the SLAs. These SLAs help assure you that we strive to provide reliable,high-performance service. 3.29 Technology Changes/Business Downturn The City requires both Technology and Business Downturn provisions. AT&T Response: Reference Attachment 5 -Master Agreement -City of Miami Beach -01_29_19 Per the AT&T Master Agreement 4.8 MARC Minimum Annual Revenue Commitment ("MARC") means an annual revenue commitment set forth in a Pricing Schedule that Customer agrees to satisfy during each 12-consecutive-month period of the Pricing Schedule Term.If Customer fails October 18,2023 Page 92 ©2023 AT&T Intellectual Property--AT&T Proprietary Not for use or disclosure outside of AT&T companies and its third-party representatives except under written agreement. ~AT&T Business MIAMIBEACH A new standard for networking to satisfy the MARC for any such 12-month period,Customer will pay a shortfall charge in an amount equal to the difference between the MARC and the total of the applicable MARC- Eligible Charges incurred during such 12-month period,and AT&T may withhold contractual credits until Customer pays the shortfall charge.4.9 Adjustments to MARC (a)In the event of a business downturn beyond Customer's Control,or a corporate divestiture,merger,acquisition or significant restructuring or reorganization of Customer's business,or network optimization using other Services,or a reduction of AT&T's prices,or a force majeure event,any of which significantly impairs Customer's ability to meet a MARC,AT&T will offer to adjust the affected MARC to reflect Customer's reduced usage of Services (with a corresponding adjustment to the prices,credits or discounts available at the reduced MARC level).If the parties reach agreement on a revised MARC,AT&T and Customer will amend the affected Pricing Schedule prospectively. This Section 4.8 will not apply to a change resulting from Customer's decision to use service providers other than AT&T.Customer will provide AT&T notice of the conditions Customer believes will require the application of this provision.This provision does not constitute a waiver of any charges,including monthly recurring charges and shortfall charges,Customer incurs prior to amendment of the affected Pricing Schedule. 3.30 Technology Change The parties acknowledge that technological advancement and innovation,as well as federal and state regulatory and legislative actions,may introduce new competitive alternatives into the WAN marketplace,which may affect the continued competitiveness of the Agreement between the Bidder and the City.Accordingly,the parties agree to meet on or about the first anniversary of the City initial service date,or at such other time(s)as the City deems necessary, but not more than once in any rolling 12-month period,to discuss such competitive service alternatives and other technological or marketplace developments or to compare similarly situated customer tariffs.The City will cooperate in efforts to develop a mutually agreeable alternative Proposal that will satisfy the concerns of both parties and comply with all applicable legal and regulatory requirements.By way of example and not limitation,such alternative Proposals may include changes in rates,nonrecurring charges,revenue and/or volume commitments,discounts,the multi-year service period and other provisions.If the parties reach mutual agreement on an alternative,the Bidder will prepare and file any necessary tariff revisions,and or the parties will sign a contractual amendment to implement any mutually agreeable alternative Proposal,subject to all applicable legal and regulatory requirements.In the event no mutual agreement is reached,the City may terminate this agreement upon thirty (30)days'notice to the other party. October 18,2023 Page 93 ©2023 AT&T Intellectual Property-AT&T Proprietary-Not for use or disclosure outside of AT&T companies and its third-party representatives except under written agreement. ~:AT&T Business...,_, MIAMIBEACH A new standard for networking AT&T Response: Upon Customer's reasonable request and no more frequently than once per year,AT&T will review the performance of the Agreement and provision of the Services with Customer.If AT&T and Customer agree that revisions to the Agreement are appropriate,then AT&T and Customer will attempt to develop a mutually agreeable amendment to address the concerns of the parties.If the parties reach agreement on the terms of such an amendment,AT&T will prepare an amendment for execution by the parties.Upon execution of such an amendment,the parties agree to take all actions necessary to implement the amendment,including,but not limited to,preparation and execution of any required regulatory filings. 3.31 Pricing Pricing shall be presented as an all-inclusive flat monthly rate per site for each service tier,as identified in Appendix B,with no additional design,installation,engineering,or service fees.All future sites added to the network will be at the service rate provided in Appendix B,with no additional costs accepted. AT&T Response: All terms and conditions relating to payment of taxes shall be as set forth in the Proposed Contract Documents,in particular the Pricing Schedule(s)and Section 4 ("Pricing and Billing")of the Unified Agreement and all subsections thereto. AT&T reserves the right to pass along additional charges,surcharges,and fees imposed on AT&T by state or federal regulations or laws and any cost incurred by AT&T in providing the service. Upon written request from the Customer,AT&T can provide a good faith estimate of the taxes, fees and surcharges for Customer that would apply as of a certain date based on the services requested,but those amounts will be for illustrative purposes only,and subject to change. AT&T reserves the right to pass along additional charges,surcharges,and fees imposed on AT&T by state or federal regulations or laws and any cost incurred by AT&T in providing the service. Upon written request from the Customer,AT&T can provide a good faith estimate of the taxes, fees and surcharges for Customer that would apply as of a certain date based on the services requested,but those amounts will be for illustrative purposes only,and subject to change. October 18,2023 Page 94 ©2023 AT&T Intellectual Property-AT&T Proprietary-Not for use or disclosure outside of AT&T companies and its third-party representatives except under written agreement. ~:AT&T Businessre M IAN IBEA CH A new standard for networking A4.Special Conditions 4.1 TERM OF CONTRACT.The term of the Agreement resulting from this RFP shall be for an initial term of three (3)years. AT&T Response: AT&T has read and understands. 4.2 OPTION TO RENEW.The City,through its City Manager,will have the option to extend for one (1)two-year renewal term at the City Manager's sole discretion.The successful contractor shall maintain,for the entirety of any renewal period,the same cost,terms,and conditions included within the originally awarded contract. Continuation of the contract beyond the initial period,and any option subsequently exercised,is a City prerogative,and not a right of the successful contractor. AT&T Response: AT&T agrees to the proposed term and option to renew term which shall be set out in the applicable Pricing Schedule to be entered into between the parties.This is subject,to product availability and the terms and conditions relating to renewal and withdrawal of service as set out in the Proposed Contract Documents. 4.3 COST ADJUSTMENTS.On or about the anniversary of each contract year,the contractor may request,and the city manager may approve,a cost adjustment based on documented cost increases for the following contract year.Cost adjustments should be limited to changes in the applicable Bureau of Labor Statistics index for the local region or other verifiable evidence of price increases.The Contractor's adjustment request must substantiate the requested increase.The City of Miami Beach,through its city manager,reserves the right to approve a requested adjustment or may terminate the agreement and readvertise for bids for the goods or services. 4.4 ADDITIONAL SERVICES.Services not specifically identified in this request may be added to,or deleted from,any resultant contract upon successful negotiations and mutual consent of the contracting parties,and approval by the City Manager. 4.5 PROTECTION OF PROPERTY.The successful contractor will at all times guard against damage to or loss of property belonging to the City of Miami Beach.It is the October 18,2023 Page 95 ©2023 AT&T Intellectual Property-AT&T Proprietary-Not for use or disclosure outside of AT&T companies and its third-party representatives except under written agreement. ~z AT&T Business-re MIAMI BEACH A new standard for networking responsibility of the successful contractor to replace or repair any property lost or damaged by any of its employees.The City of Miami Beach may withhold payment or make such deductions as it might deem necessary to ensure reimbursement for loss or damage to property through negligence of the successful contractor,its employees or agents. AT&T Response: AT&T will repair and replace any damage to the City's premises directly resulting from the installation effort caused by AT&T or its agents,as promptly as reasonably practicable, returning the site to its pre-installation condition.All other terms and conditions relating to working on the City's premises shall be as set forth in the Proposed Contract Documents. 4.6 LICENSES,PERMITS AND FEES.The contractor shall obtain and pay for all licenses, permits and inspection fees required for this project;and shall comply with all laws, ordinances,regulations and building code requirements applicable to the work contemplated herein.Damages,penalties and or fines imposed on the City or the contractor for failure to obtain required licenses,permits or fines shall be borne by the contractor. AT&T Response: All terms and conditions relating to licenses,permits and consents shall be as set forth in the Proposed Contract Documents,in particular the Pricing Schedule(s}and Section 3.1("Access Rights")of the Unified Agreement and all subsections thereto. 4.7 EXAMINATION OF SITE RECOMMENDED.Prior to submitting its offer,it is advisable that the contractor visit the site of the proposed locations and become familiar with any conditions which may in any manner affect the work to be done or affect the equipment,materials and or labor required.The contractor is also advised to examine carefully the specifications and become thoroughly aware regarding any and all conditions and requirements that may in any manner affect the work to be performed under the contract.No additional allowances will be made because of lack of knowledge of these conditions. AT&T Response: To the extent AT&T could become familiar with local conditions in order to respond to this RFP by the deadline,AT&T has attempted to do so.However,the information and pricing submitted October 18,2023 Page 96 ©2023 AT&T Intellectual Property--AT&T Proprietary Not for use or disclosure outside of AT&T companies and its third-party representatives except under written agreement. eAT&T Businesssee MIAMIBEACH within this RFP response will be subject to change on account of any error or omission in the RFP information provided by the City or upon further investigation{s)as to local conditions and the exact requirements of any future order. AT&T's proposal for a given project is a direct reflection of the scope of work as presented there,as of the date of submission.For the price{s)quoted herein,AT&T will provide only the items of equipment and services specifically listed in its proposal.Work which is not shown or described in a proposal will require mutual agreement/adjustment to the final configuration, subsequent pricing and implementation schedule. 4.8 DEFICIENCES IN WORK TO BE CORRECTED BY CONTRACTOR.The Contractor shall promptly correct all apparent and latent deficiencies and/or defects in work,and or any work that fails to conform to the contract documents regardless of project completions status.All corrections shall be made within fifteen (15)calendar days after such rejected defects,deficiencies and/or non-conformances are verbally reported to the Contractor by the City,who may confirm such verbal reports in writing.The Contractor shall bear all costs of correcting such rejected work. AT&T Response: Notwithstanding anything contained in this RFP to the contrary,AT&T's Response is submitted pursuant to this Response and subject to the terms and conditions contained in the Proposed Contract Documents.All terms and conditions relating to default and remedies for default shall be as set out in said Proposed Contract Documents. 4.9 FURNISH AND INSTALL REQUIREMENTS.The specifications and or statement of work contained within the solicitation will describe the various function and classes of work required as necessary for completion of any project.Any omission of inherent technical functions or classes of work within the specification and/or statement of work shall not relieve the bidder from furnishing,installing or performing such work where required to the satisfactory completion of the project. AT&T Response: Read and understood. 4.10 LICENSES,PERMITS AND FEES.The Contractor shall obtain and pay for all licenses, permits and inspection fees required for these projects;and shall comply with all October 18,2023 Page 97 0 2023 AT&T Intellectual Property-AT&T Proprietary-Not for use or disclosure outside of AT&T companies and its third-party representatives except under written agreement. ~E:AT&T Businessa NIAMIBEACH A new standard for networking laws,ordinances,regulations and building code requirements applicable to the work contemplated herein.Damages,penalties and or fines imposed on the City or Bidder for failure to obtain required licenses,permits,shall be borne by the bidder. AT&T Response: All terms and conditions relating to licenses,permits and consents shall be as set forth in the Proposed Contract Documents,in particular the Pricing Schedule(s)and Section 3.1 ("Access Rights")of the Unified Agreement and all subsections thereto. 4.11 SUBCONTRACTING.The contractor shall not enter into subcontracts for any of the work described herein,unless authorized in advance by the City.Strict adherence to this condition is required. AT&T Response: AT&T has not included any Subcontractors in our response.AT&T reserves the right to use Subcontractors whenever it deems necessary.However,AT&T stands behind the work done on their behalf by any Subcontractor. 4.12 WORKMANSHIP AND MATERIALS.All parts installed and materials used in performance of this contract shall be new and unused (of current design or manufacture).Salvage materials will not be allowed without the express consent of the City.All materials and workmanship shall be of the highest quality and shall conform to all applicable Building Codes,so as to ensure safe and functional operation.The City shall be the sole judge as to parts and workmanship. AT&T Response: Read and understood. 4.13 DAMAGES TO PUBLIC/PRIVATE PROPERTY.The bidder shall carry out the work with such care and methods as not to result in damage to public or private property adjacent to the work.Should any public or private property be damaged or destroyed, the bidder,at his/her expense,shall repair or make restoration as is practical and acceptable to the City and/or owners of destroyed or damaged property promptly within a reasonable length of time.{Not to exceed one month from date damage was done). October 18,2023 Page 98 2023 AT&T Intellectual Property--AT&T Proprietary-Not for use or disclosure outside of AT&T companies and its third-party representatives except under written agreement. ~AT&T Business MIA MIBEACH v gyf,,2r i'er +di ..s i tar #ls #«t A new standard for networking AT&T Response: AT&T will repair and replace any damage to the City's premises directly resulting from the installation effort caused by AT&T or its agents,as promptly as reasonably practicable, returning the site to its pre-installation condition.All other terms and conditions relating to working on the City's premises shall be as set forth in the Proposed Contract Documents. 4.14 SAFETY MEASURES.Contractor shall take all necessary precautions for the safety of employees,and shall erect and properly maintain at all times all necessary safeguards for the protection of the employees and the public.Danger signs warning against hazards created by his/her operation and work in progress must be posted. All employees of contractor shall be expected to wear safety glasses,appropriate clothing and hearing protection when and wherever applicable.The contractor shall use only equipment that is fully operational and in safe operating order.Contractor shall be especially careful when servicing property when pedestrians and/or vehicles are in close proximity-work shall cease until it is safe to proceed. AT&T Response: AT&T's Response is submitted under applicable laws and regulations current at the time of contract execution.Changes in laws and regulations may require changes in pricing and performance.Further,all terms and conditions relating to indemnification and third-party claims shall be as set out in the Proposed Contract Documents.AT&T responds that it will follow all legal requirements and AT&T safety processes in accomplishing this work,but AT&T does not accept sole responsibility for the safety of the public and workers.Further all terms and conditions relating to safe working environment shall be as set forth in the Proposed Contract Documents,in particular the Pricing Schedule(s)and Section 3.2 ("Safe Working Environment")of the Unified Agreement and all subsections thereto. 4.15 POOL OF PRE-QUALIFIED CONTRACTORS FOR ADDITIONAL SERVICES.The City may, at its sole discretion,establish a pool of qualified WAN contractor(s),from the list of responsive and/or awarded contractors,from which future improvement and/or additional projects may be solicited. AT&T Response: Read and understood. Balance of Page Intentionally Left Blank October 18,2023 Page 99 2023 AT&T Intellectual Property--AT&T Proprietary-Not for use or disclosure outside of AT&T companies and its third-party representatives except under written agreement. ~:AT&T Business-.,.,, MI A MI BEA CH A new standard for networking MIAMI BEACH Insurance Requirements Request for Proposals (RFP) 2023-628-LB Wide Area Network and Internet Connectivity Services PROCUREMENT DEPARTMENT 1755 Meridian Avenue,3rd Floor Miami Beach,Florida 33139 TYPE 9 -CONSTRUCTION W/DESIGN AND PROFESSIONAL SERVICES {INSTALLATION FLOATER) INSURANCE REQUIREMENTS The Contractor shall maintain and require that their subcontractors maintain the below required insurance in effect prior to awarding the contract and for the duration of the contract. The maintenance of proper insurance coverage is a material element of the contract and failure to maintain or renew coverage may be treated as a material breach of the contract,which could result in withholding of payments or termination of the contract. A.Workers'Compensation Insurance for all employees of the Contractor as required by Florida Statute Chapter 440 and Employer Liability Insurance with a limit of no less than $1,000,000 per accident for bodily injury or disease.Should the Contractor be exempt from this Statute,the Contractor and each employee shall hold the City harmless from any injury incurred during performance of the Contract.The exempt contractor shall also submit (i)a October 18,2023 Page 103 ©2023 AT&T Intellectual Property--AT&T ProprietaryNot for use or disclosure outside of AT&T companies and its third-party representatives except under written agreement. ~AT&T Business MIAMI BEACH A new standard for networking written statement detailing the number of employees and that they are not required to carry Workers'Compensation insurance and do not anticipate hiring any additional employees during the term of this contract or (ii)a copy of a Certificate of Exemption. B.Commercial General Liability Insurance on an occurrence basis,including products and completed operations,property damage,bodily injury and personal &advertising injury with limits no less than $2,000,000 per occurrence.If a general aggregate limit applies, either the general aggregate limit shall apply separately to this project or the general aggregate limit shall be twice the required occurrence limit. C.Automobile Liability Insurance covering any automobile,if Contractor has no owned automobiles,then coverage for hired and non-owned automobiles,with limit no less than $2,000,000 combined per accident for bodily injury and property damage. D.Professional Liability (Errors &Omissions)Insurance with limits no less than $1,000,000 per occurrence or claim,and $2,000,000 policy aggregate. E.Installation Floater Insurance against damage or destruction of the materials or equipment in transit to,or stored on or off the Project Site,which is to be used (installed into a building or structure)in the Project.(City of Miami Beach shall Named as a Loss Payee on this policy, as its interest may appear.This policy shall remain in force until acceptance of the project by the City.) F.Umbrella Liability Insurance in an amount no less than $10,000,000 per occurrence.The umbrella coverage must be as broad as the primary General Liability coverage. G.Contractors'Pollution Legal Liability (if project involves environmental hazards),with limits no less than $1,000,000 per occurrence or claim,and $2,000,000 policy aggregate. Additional Insured -City of Miami Beach must be included by endorsement as an additional insured with respect to all liability policies (except Professional Liability and Workers' Compensation)arising out of work or operations performed on behalf of the contractor including materials,parts,or equipment furnished in connection with such work or operations and automobiles owned,leased,hired or borrowed in the form of an endorsement to the contractor's insurance. Notice of Cancellation -Each insurance policy required above shall provide that coverage shall not be cancelled,except with notice to the City of Miami Beach c/o EXIGIS Insurance Compliance Services. October 18,2023 ES?aEG3CE Page 104 2023 AT&T Intellectual Property-AT&T Proprietary-Not for use or disclosure outside of AT&T companies and its third-party representatives except under written agreement. ~AT&T Business..,,.,... MIAMIBEACH W aiver of Subrogation -Contractor agrees to obtain any endorsement that may be necessary to affect the waiver of subrogation on the coverages required.However,this provision applies regardless of whether the City has received a waiver of subrogation endorsement from the insurer. Acceptability of Insurers-Insurance must be placed with insurers with a current A.M.Best rating of A:VII or higher.If not rated,exceptions may be made for members of the Florida Insurance Funds (i.e.FWCIGA,FAJUA).Carriers may also be considered if they are licensed and authorized to do insurance business in the State of Florida. Verification of Coverage -Contractor shall furnish the City with original certificates and amendatory endorsements,or copies of the applicable insurance language,effecting coverage required by this contract.All certificates and endorsements are to be received and approved by the City before work commences.However,failure to obtain the required documents prior to the work beginning shall not waive the Contractor's obligation to provide them.The City reserves the right to require complete,certified copies of all required insurance policies, including endorsements,required by these specifications,at any time. CERTIFICATE HOLDER MUST READ: CITY OF MIAMI BEACH c/o EXIGIS Insurance Compliance Services P.O.Box 4668-ECM #35050 New York,NY 10163-4668 Kindly submit all certificates of insurance,endorsements,exemption letters to our servicing agent,EXIGIS,at: Certificates-miamibeach@riskworks.com Special Risks or Circumstances -The City of Miami Beach reserves the right to modify these requirements,including limits,based on the nature of the risk,prior experience,insurer, coverage,or other special circumstances. Compliance with the foregoing requirements shall not relieve the Contractor of his liability and obligation under this section or under any other section of this agreement. AT&T Response: See our Insurance Requirements edits in Attachment 6 -Insurance Requirements October 18,2023 Page 105 2023 AT&T Intellectual Property-AT&T Proprietary-Not for use or disclosure outside of AT&T companies and its third-party representatives except under written agreement. ~E AT&T Businessu MIAMI BEACH A new standard for networking Also included is our Memorandum of Insurance -Attachment 7 -AT&T Memorandum of Insurance We can provide Certificates of Insurance upon Bid Award. October 18,2023 Page 106 ©2023 AT&T Intellectual Property-AT&T Proprietary-Not for use or disclosure outside of AT&T companies and its third-party representatives except under written agreement. -AT&T Business-...,,,, MIAMI BEACH FORMS A new standard for networking SECTION 1 -BID CERTIFICATION FORM SECTION 1-BID CERTIFICATION FORA SECTION 2 -ACKNOWLEDGEMENT OF ADDENDUM SECTION 2 - ACKNOWLEDGEMEN SECTION 3 -CONFLICT OF INTEREST SECTION 3 - CONFLICT OF INTERE SECTION 4 -FINANCIAL CAPACITY SECTION 4 - FINANCIAL CAPACITY SECTION 5 -REFERENCES AND PAST PERFORMANCE SECTION 5 - REFERENCES AND PA October 18,2023 Page 107 ~AT&T Business 0 2023 AT&T Intellectual Property-AT&T Proprietary-Not for use or disclosure outside of AT&T companies and its third-party representatives except under written agreement. MIANIBEACH A new standard for networking SECTION 6 -SUSPENSION,DEBARMENT,OR CONTRACT CANCELLATION SECTION 6- SUSPENSION,DEBAR SECTION 7-SMALL AND DISADVANTAGED BUSINESS CERTIFICATION SECTION 7-SMALL AND DISADVANTAGE SECTION 8-LGBT BUSINESS ENTERPRISE CERTIFICATION SECTION 8-LGBT BUSINESS ENTERPRIS SECTION 9-BYRD ANTI-LOBBYING AMENDMENT CERTIFICATION FORM SECTION 9-BYRD ANTI-LOBBYING AME SECTION 10-SUSPENSION AND DEBARMENT CERTIFICATION SECTION 10- SUSPENSION AND DI SECTION 11 -CONE OF SILENCE SECTION 11-CONE OF SILENCE.docx October 18,2023 Page 108 ~AT&T Business 2023 AT&T Intellectual Property-AT&T Proprietary--Not for use or disclosure outside of AT&T companies and its third-party representatives except under written agreement. MIAMI BEACH A new standard for networking SECTION 12 -CODE OF BUSINESS ETHICS SECTION 12-CODE OF BUSINESS ETHICS SECTION 13 -LOBBYIST REGISTRATION &CAMPAIGN CONTRIBUTION REQUIREMENTS SECTION 13-- LOBBYIST REGISTRAT SECTION 14-NON-DISCRIMINATION SECTION 14- NON-DISCRIMINATIC SECTION 15 -FAIR CHANCE REQUIREMENT SECTION 15-FAIR CHANCE REQUIREME SECTION 16 -PUBLIC ENTITY CRIMES SECTION 16- PUBLIC ENTITY CRIMI SECTION 17 -VETERAN BUSINESS ENTERPRISES PREFERENCE SECTION 17- VETERAN BUSINESS E October 18,2023 Page 109 ~AT&T Business~ ©2023 AT&T Intellectual Property--AT&T ProprietaryNot for use or disclosure outside of AT&T companies and its third-party representatives except under written agreement. MIAMIBEACH A new standard for networking SECTION 18 -EQUAL BENEFITS FOR EMPLOYEES WITH SPOUSES AND EMPLOYEES WITH DOMESTIC PARTNERS SECTION 18 -EQUAL BENEFITS FOR EMPLC SECTION 19 -MORATORIUM ON TRAVEL TO AND THE PURCHASE OF GOODS OR SERVICES FROM MISSISSIPPI SECTION 19- MORATORIUM ON TE October 18,2023 Page 110 ~AT&T Business ©2023 AT&T Intellectual PropertyAT&T ProprietaryNot for use or disclosure outside of AT&T companies and its third-party representatives except under written agreement. M IAM IBEA C H AT&T Attachments Attachment 1 -AT&T Dedicated Internet -Service Level Agreements Attachment 2-AT&T Switched Ethernet on Demand -Service Level Agreements Attachment 3 -Security ATT_Customer_Reference_Guide_Mar2023 Attachment 4 -ASE_Security_FAQ_121217 Attachment 5 -Master Agreement -City of Miami Beach -01_29_19 Attachment 6 -Insurance Requirements Attachment 7-AT&T Memorandum of Insurance October 18,2023 Page 111 ©2023 AT&T Intellectual Property-AT&T Proprietary-Not for use or disclosure outside of AT&T companies and its third-party representatives except under written agreement. eAT&T Business Page 29 of 50 AT&T Business Service Guide AT&T Dedicated Internet (ADI) *In some Customer contracts with AT&T,"AT&T CPE"is replaced by the term "AT&T Equipment."For those contracts,reference to "AT &T CPE"in this Service Guide should be deemed to be a reference to "AT&T Equipment". Service Level Agreements SLA-1.General ADI SLA Terms Section Effective Date:29-Apr-2023 Credit Request Process AT&T has established performance objectives for ADI While AT&T cannot guarantee that these performance objectives always will be met,AT&T will provide credits to the Customer when they are not met.For ADI Sites located outside the US,the SLAs set forth below only apply to orders placed after December 16,2005.Unless otherwise agreed to by the parties, any SLAs set forth in Customer's Service Agreement,including prior versions of the Service Guide applicable to such Sites,will continue to apply to ADI Sites located outside the US that were ordered prior to December 16,2005.SLA s are retired for PNT as of September 15,2021. SLAs relating to network performance apply only to traffic traveling within the AT&T Network. In order to receive a credit for an ADI SLA ,Customer must submit a request to the AT&T SLA Administration Center using the Service Level Agreement application available on AT&T Business Direct®or AT&T Business Center®portals.Customer must be registered for access to the Service Level Agreement app and Service Type for ADI by the AT&T Sales Representative.Customer must submit the credit request by the end of the month following the month in which the provisioning was completed or the trouble was cleared. Customer may not receive credits for more than one of the Latency SLA,Data Delivery SLA and the Site Availability/Time to Restore SLA if AT&T's failure to meet the SLAs is attributable to the same occurrence at the affected ADI Port(s). Customer may receive: •Only one credit for any calendar day for a particular ADI Port for the ADI Site Availability/Time to Restore SLA ; •Only one credit in any calendar month for each of the Network Latency SLA,the Network Data Delivery SLA ,and the Network Jitter SLA; •Credits for any Customer Site in a given month totaling no more than the total Covered ADI Monthly Charges for the Customer Site for that month. Definitions "Covered ADI Monthly Charges"means: •The monthly charges for the affected Customer Port,and •The monthly charges for Optional Features associated with the affected Customer Port. "Regions"for purposes of the ADI SLAs means the countries listed in the ADI SLA Region and Country Table. The AT&T Business Service Guide is subject to change by AT&T from lime to time. See httpJ/serviceguidenew.att.com for curre nt version. ©2023 AT&T Intellectual Property.All rights reserved. AT&T,the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and /or AT&T affiliated companies. This document reflects the Service Guide in effect as of October 05,2023 Page 30 of 50 AT&T Business Service Guide AT&T Dedicated Internet (ADI) ADI SLA Region and Country Table Region Countries* United States US Mainland,AK,HI,PR,USVI (US) Western Austria,Belgium,Denmark,Finland,France,Germany,Ireland,Italy,Luxembourg, Europe Netherlands,Norway,Spain,Sweden,Switzerland,United Kingdom The rest of the Albania,Algeria,Andorra,Angola,Armenia,Azerbaijan,Bahrain,Benin,Bosnia And EMEA Herzegovina,Bulgaria,Botswana,Burkina Faso,Burundi,Cameroon.Cape Verde, countries Central African Republic,Chad,Comoros,Congo,Congo (The Democratic Republic Of),Cyprus,Czech Republic,Djibouti,Egypt,Equatorial Guinea,Eritrea,Estonia, Ethiopia,Gabon,Gambia,Georgia,Ghana,Gibraltar,Greece,Greenland,Guadeloupe Guernsey,Guinea,Guinea-Bissau,Holy See (Vatican City State),Hungary,Iceland, Ivory Coast (Cote D'Ivoire),Israel,Jordan,Kazakhstan,Kenya,Kuwait,Kyrgyzstan, Lebanon,Lesotho,Liberia,Libya,Latvia,Liechtenstein,Lithuania,Macedonia, Madagascar,Malawi,Mali,Malta,Mauritania,Mauritius,Moldova,Monaco, Montenegro,Morocco,Mozambique,Namibia,Niger,Nigeria,Oman,Qatar,Poland, Portugal,Romania,Reunion,Rwanda,San Marino,Saudi Arabia,Senegal,Serbia, Seychelles,Sierra Leone,Slovakia,South Africa,Swaziland,Tajikistan,Tanzania, United Republic Of Togo,Tunisia,Uganda,Ukraine,Uzbekistan,Zambia,Zimbabwe Asia Pacific Australia,Bangladesh,Bhutan,Brunei Darussalam,Cambodia,Fiji,French Polynesia, Guam,Hong Kong,India,Japan,Kiribati,Laos,Macao,Malaysia,Maldives, Micronesia,Mongolia,Myanmar,Nauru,Nepal,New Caledonia,New Zealand,Niue, Papua New Guinea,Philippines,Samoa,Singapore,Solomon Islands,South Korea,Sri Lanka,Taiwan,Tonga,Tuvalu,Vanuatu Caribbean and Anguilla,Antigua and Barbuda,Argentina,Aruba,Bahamas,Barbados,Belize,Bermuda, Latin Bolivia,Bonaire,Brazil,British Virgin Islands,Cayman Islands,Chile,Colombia,Costa America Rica,Curacao,Dominica,Dominican Republic,Ecuador,El Salvador,French Guiana, Grenada,Guatemala,Guyana,Haiti,Honduras,Jamaica,Martinique,Mexico, Montserrat,Nicaragua,Panama,Paraguay,Peru,Saba,Saint Barthelemy,Saint Eustatius,Saint Kitts and Nevis,Saint Lucia,Saint Martin (France),Saint Vincent and the Grenadines,Sint Maarten (Netherlands),Suriname,Trinidad and Tobago,Turks and Caicos,Uruguay Canada Canada Notes *ADI may not currently be available in all countries listed. Measurements of performance within or between Regions are taken from a selection of AT&T Network Backbone Nodes in the Region and do not necessarily cover all countries listed in a Region SLA Exclusions AT&T is not responsible for failure to meet an SLA resulting from: •The conduct of Customer or Users of ADI •The failure or deficient performance of power,equipment,Services or systems not provided by AT&T The AT&T Business Serice Guide is subject to change by AT&T from time to time. See http//seniceguidene watt.com for current version. ©2023 AT&T Intellectual Property.All rights reserved. AT&T,the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&Taffiliated companies. This document reflects the Service Guide in effect as of October 05,2023 Page 31 of 50 AT&T Business Service Guide AT&T Dedicated Internet (ADI) •Delay caused or requested by Customer •Service interruptions,deficiencies,degradations or delays due to access lines or Equipment when provided by third parties (except as specifically provided in a particular SLA) •For Sites with ADI Managed Router,Service interruptions,deficiencies,degradations or delays that cannot be diagnosed due to a missing or unavailable dedicated POTS line to the modem for out-of-band access •Service interruptions,deficiencies,degradations or delays during any period in which AT&T or its agents are not afforded access to the premises where access lines associated with ADI are terminated or AT &T Equipment is located •Service interruptions,deficiencies,degradations or delays during any period when a Service Component is removed from Service for maintenance,replacement,or rearrangement purposes or for the implementation of a Customer order •Customer's election to not release a Service Component for testing and/or repair and to continue using the Service Component •Force Majeure Conditions •Service interruptions or delays in investigating and/or fixing a trouble affecting a non-US Service Component due to the hours of operation of the local access provider in the country for which Customer is reporting a trouble. •Service interruptions,deficiencies,degradations or delays during routine network maintenance.Routine maintenance is scheduled between 12 am and 6 am -local time. Customers are provided notification of the maintenance event 2 weeks in advance." •Any PNT related issue effective September 15,2021 In addition,ADI SLAs do not apply (a)if Customer is entitled to other available credits, compensation or remedies under Customer's Service Agreement for the same Service interruption,deficiency,degradation or delay,(b)for Service interruptions,deficiencies, degradations or delays not reported by Customer to AT&T,(c)where Customer reports an SLA failure,but AT&T does not find any SLA failure,and (d)to ADI Sites that are not directly connected to the AT&T Network,such as ADI Sites connected in a cascaded fashion to a directly connected ADI Site. Use of Alternate Service If Customer elects to use another means of communications during the period of interruption,Customer must pay the charges for the alternative Service used. SLA-2.ADI On-Time Provisioning SLA Section Effective Date:24-Jun-2022 The performance objective for the ADI On-Time Provisioning SLA for ADI Sites located within the US is for AT&T to complete installation of a Covered Access Arrangement at a Customer Site by the Due Date.The performance objective for the ADI On-Time Provisioning SLA for ADI Sites located outside the US is to complete installation of an ADI Service Component (as well as The AT&T Business Service Guide is subject to change by AT&T from time to time. See httpf/serviceguidenew.att.com for current version. ©2023 AT&T Intellectual Property.All rights reserved. AT&T,the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. This document reflects the Service Guide in effect as of October 05,2023 Page 32 of 50 AT&T Business Service Guide AT&T Dedicated Internet (ADI) AT&T-provided access lines connected to such Service Component)by the applicable scheduled Service activation date. If AT&T does not meet this performance objective for a Covered Access Arrangement, Customer will be entitled to an ADI On-Time Provisioning SLA credit equal to one month's discounted monthly recurring charge for the ADI Service Component(s)that is not installed on time,after the installation is completed. The ADI On-Time Provisioning SLA does not apply for ADI with Managed Router installations if the dedicated POTS line is not provided by the Customer. The ADI On-Time Provisioning SLA does not apply to Service Components that are ordered on an expedited basis.AT&T provides the scheduled Service activation date to Customer after a Service Component is ordered.The scheduled Service activation date for a Service Component may change if Customer requests any change to a Service Component after ordering. Covered Access Arrangements and Due Dates The ADI On-Time Provisioning SLA applies to ADI Sites located in the US Mainland with respect to Covered Access Arrangements,as defined in the following table,and based on the availability dates provided by the local access provider,which may change at any time and without notice to Customer,in which case the SLA start date will be automatically reset to the latest date provided to AT&T by the local access provider.The On-Time Provisioning SLA does not apply with respect to any access arrangement ordered for,and/or associated with,any type of Customer collocation arrangement on AT&T's premises. Covered Access Arrangement Due Date Access of any speed that is provisioned as part of a T1 Access 30 calendar days after the date when Channel,including multiple T1 configurations AT&T issued CCD to Customer Access of any speed which is provisioned as part of a T3 42 calendar days after the date when Access Channel AT&T issued CCD to Customer Access of any speed which is provisioned as part of an OC-3 63 calendar days after the date when Access Channel AT&T issued CCD to Customer ADI Express (the following applies to ADI Express only): •The performance objective for the ADI Express On-Time Provisioning SLA is defined as the Completion of the Customer Site Visit to AT&T Ready.The performance objective for ADI Express On-Time Provisioning SLA for ADI Express Sites located within the US 21 states (AR,CA,IL,IN,KS,Ml,MO,NV,OH,OK,TX,WI,GA,FL,SC,NC,LA,MS,TN,AL,KY)is for AT&T to complete installation of a Covered Access Arrangement within 15 calendar days from the completion of the customer Site visit for locations with AT&T fiber and an Emux in the building for speeds under 1G. •The performance objective for ADI Express On-Time Provisioning SLA for ADI Express Sites located within the US 21 states (AR,CA,IL,IN,KS,Ml,MO,NV,OH,OK,TX,WI,GA, FL,SC,NC,LA,MS,TN,AL,KY)is for AT&T to complete installation of a Covered Access Arrangement within 30 calendar days from the completion of the customer Site visit for locations with AT&T fiber without an Emux in the building for speeds under 1G. The AT&T Business Service Guide is subject to change by AT&T from time to time. See httpJ/serviceguidenewatt.com for current version. ©2023 AT&T Intellectual Pro perty.All rights reserved. AT&T,the AT&T logo and all othe r AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. This document reflects the Service Guide in effect as of October 05,2023 Page 33 of 50 AT&T Business Service Guide AT&T Dedicated Internet (ADI) •If AT&T does not meet this performance objective for ADI Express,Customer will be entitled to an ADI Express On-Time Provisioning SLA credit equal to one month's discounted monthly recurring charge for the ADI Service Component(s)not installed on time,after the installation is completed. •The ADI Express On-Time Provisioning SLA does not apply for the following: o ADI Express with Managed Router installations if the dedicated POTS line is not provided by the Customer o Service Components that are ordered on an expedited basis.AT&T provides the scheduled Service activation date to Customer after a Service Component is ordered. The scheduled Service activation date for a Service Component may change if Customer requests any change to a Service Component after ordering. o Out of Region Orders (applicable only in 21 state region) o Locations with AT&T fiber beyond 500 feet of the building. o Locations in Puerto Rico and Mexico. o Speeds 1 G and above. Cross References SD-3.1.Customer Orders SLA-3.ADI Site Availability/Time to Restore SLA Section Effective Date:04-Feb-2023 The performance objective for the ADI Site Availability/Time to Restore SLA is for the ADI Site Availability to be 100%.If AT&T does not meet this performance objective in any given calendar month,Customer will be eligible for an ADI Site Availability/Time to Restore SLA credit for each Outage equal to the product of Customer's total discounted Covered ADI Monthly Charges for the affected ADI Ports by a percentage based on the duration of (Time to Restore) the Outage,as set forth in the ADI Site Availability/Time to Restore SLA Credit Table. "Outage"means an occurrence within the AT&T Network and/or the AT&T-provided dedicated access (and in the case of ADI with Managed Router,the AT&T Equipment)that is unrelated to the normal functioning of ADI and that results in the inability of Customer to transmit IP packets for more than one minute.Measurement of Time to Restore begins when a trouble ticket is opened by AT&T Customer Care and Customer releases the affected Service Component(s)to AT&T and ends when AT&T Customer Care makes its first attempt to notify Customer that the problem has been resolved and the Service Component(s)are restored and available for Customer to use.Time to Restore excludes Outage time that is outside of the standard operating hours of the local access provider used by AT&T for the affected ADI Port and any delay caused by Customer. The ADI Site Availability/Time to Restore SLA does not apply for ADI with Managed Router installations if the dedicated POTS line is not provided by the Customer and if it is determined the outage is related to the Managed Router. The AT&T Business Service Guide is subject to change by AT&T from time to time. See httpJ/servicequidenew.att.com for current version. ©2023 AT&T Intellectual Property.All rights reserved. AT&T,the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. This document reflects the Service Guide in effect as of October 05,2023 AT&T Business Service Guide AT&T Dedicated Internet (ADI) ADI Site Availability/Time to Restore SLA Credit Table Time to Restore Country Group Equal to or greater than:To less than:Group 1-4 Group 5 1 Minute 1 Hour 3.3%3.3% 1 Hour 2 Hours 3.3%3.3% 2 hours 4 Hours 10.0%3.3% 4 Hours 8 Hours 25.0%3.3% 8 Hours 12 Hours 50.0%10.0% 12 Hours 18 Hours 75.0%10.0% 18 Hours 36 Hours 100.0%10.0% 36 Hours 48 Hours 100.0%10.0% 48 Hours 72 Hours 100.0%25.0% 72 Hours >72 Hours 100.0%25.0% Page 34 of 50 ADI Site Availability/Time to Restore SLA Country Table Group Countries Group Australia,Austria,Belgium,Canada,Czech Republic,Denmark,Finland,France,Germany,Hong 1 Kong,Ireland,Italy,Japan,Luxembourg,Netherlands,New Zealand,Norway,Singapore, Spain,Sweden,Switzerland,United Kingdom,United States (including Alaska,Hawaii,Puerto Rico,and U.S.Virgin Islands). Group Argentina,Bulgaria,Columbia,Greece,Hungary,Israel,Mexico,Poland,Portugal,South Korea, 2 Taiwan. Group Brazil,Chile,Panama,Peru,Philippines,Romania,Slovakia,South Africa,Venezuela. 3 Group Costa Rica,India,Malaysia. 4 The AT&T Business Service Guide is subject to change by AT&T from time to time. See httpJ/servicequidenew.att.com for current version. ©2023 AT&T Intellectual Property.All rights reserved. AT&T,the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. This document reflects the Service Guide in effect as of October 05,2023 Page 35 of 50 AT&T Business Service Guide AT&T Dedicated Internet (ADI) ADI Site Availability/Time to Restore SLA Country Table Group Countries Group Albania,Algeria,American Samoa,Andorra,Angola,Anguilla,Antigua and Barbuda,Armenia, 5 Aruba,Azerbaijan,Bahamas,Bahrain,Bangladesh,Barbados,Belarus,Belize,Benin, Bermuda,Bhutan,Bolivia,Bonaire,Bosnia And Herzegovina,Botswana,British Virgin Islands, Brunei Darussalam,Burkina Faso,Burundi,Cambodia,Cameroon,Cape Verde,Cayman Islands,Central African Republic,Chad,Comoros,Congo,Congo (The Democratic Republic Of The),Croatia,Curacao,Cyprus,Djibouti,Dominica,Dominican Republic,Ecuador,Egypt,El Salvador,Equatorial Guinea,Eritrea,Estonia,Ethiopia,Fiji,French Guiana,French Polynesia, Gabon,Gambia,Georgia,Ghana,Gibraltar,Greenland,Grenada,Guadeloupe,Guatemala, Guernsey,Guinea,Guinea-Bissau,Guyana,Haiti,Holy See (Vatican City State),Honduras, Iceland,Ivory Coast (Cote D'Ivoire),Jamaica,Jordan,Kazakhstan,Kenya,Kiribati,Kuwait, Kyrgyzstan,Lao People's Democratic Republic,Latvia,Lebanon,Lesotho,Liberia,Libya, Liechtenstein,Lithuania,Luxembourg,Macao,Macedonia,Madagascar,Malawi,Maldives, Mali,Malta,Martinique,Mauritania,Mauritius,Micronesia,Moldova,Monaco,Mongolia, Montenegro,Montserrat,Morocco,Mozambique,Myanmar,Namibia,Nauru,Nepal,New Caledonia,Nicaragua,Niger,Nigeria,Niue,Oman,Papua New Guinea,Paraguay,Qatar, Reunion,Romania,Rwanda,Saba,Saint Barthelemy,Saint Eustatius,Saint Kitts and Nevis, Saint Martin (France),San Marino,Saudi Arabia,Senegal,Serbia,Seychelles,Sierra Leone, Sint Maarten (Netherlands),Slovenia,Solomon Islands,Sri Lanka,St Lucia,St Vincent and the Grenadines,Suriname,Swaziland,Tajikistan,Tanzania,Thailand,Togo,Tonga,Trinidad and Tobago,Tunisia,Turks and Caicos,Tuvalu,Uganda,Ukraine,United Arab Emirates,Uruguay, Uzbekistan,Vanuatu,Western Samoa,Zambia and Zimbabwe. ADI may not currently be available in all countries listed. SLA-4.ADI Latency SLA Section Effective Date:28-Feb-20 17 The performance objectives for the ADI Latency SLA are for the ADI Latencies within and between Regions to be no greater than the latencies set forth in the ADI Latency Performance Objectives Table. If AT&T does not meet a performance objective in a given calendar month,Customer will be eligible for a ADI Latency SLA credit equal to 1130th of Customer's total discounted ADI Monthly Charges for all ADI Ports in the affected Region(s)for that month. "ADI Latency"is a monthly measure of the AT&T network-wide delay within the Region or between Regions,which is the average interval of time it takes during the applicable calendar month for test packets of data to travel between all selected pairs of AT&T Network Backbone Nodes in the Region(s).Specifically,the time it takes test packets to travel from one AT&T Network Backbone Node in a pair to another and back is measured for all selected pairs of AT&T Network Backbone Nodes in the Region(s)over the month.Latency for the month is the average of all of these measurements. "AT&T Network Backbone Nodes"are the core routing nodes in the AT&T Network. The AT&T Business Service Guide is subject to change by AT&T from time to time. See httpf/serviceguidenew.att.com for current version. ©2023 AT&T Intellectual Property.All rights reserved. AT&T,the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. This document reflects the Service Guide in effect as of October 05,2023 Page 36 of 50 AT&T Business Service Guide AT&T Dedicated Internet (ADI) ADI Latency Performance Objectives Table Within Region Performance Objective United States (US)37 ms Europe 22 ms EMEA except Western Europe 35 ms Asia Pacific 80 ms Canada 40 ms Caribbean and Latin America 135 ms Between Regions Asia Pacific to US West Coast 150 ms Asia Pacific to Europe 245 ms Europe to US East Coast 90 ms Europe to US West Coast 160 ms US to Caribbean and Latin America 110 ms US to Canada 25 ms SLA-5.ADI Data Delivery SLA Section Effective Date:13-May-2020 The performance objectives for the ADI Data Delivery SLA are for the ADI Data Delivery percentages within and between Regions to be no less than those set forth in the ADI Data Delivery Performance Objectives Table.If AT&T does not meet this performance objective in a given calendar month,Customer will be eligible for a ADI Data Delivery SLA credit equal to 1130th of Customer's total discounted Covered ADI Monthly Charges for all ADI Ports in the affected Region(s)for that month. The "ADI Data Delivery Percentage"for a Region or between Regions is the average Data Delivery percentage for that month for all selected pairs of AT&T IP Backbone Nodes in the Region(s)calculated by dividing Data Received by Data Delivered and multiplying by 100. "Data Delivered"is the number of test packets of data delivered in a month by AT&T to an ingress router at an AT&T Network Backbone Node for delivery to an egress router at the other specific AT&T Network Backbone Node in the selected pair. "Data Received"is the number of such test packets of data that are actually received by the egress router at the other AT&T Network Backbone Node. ADI Data Delivery Performance Objectives Table Within Regions United States (US) Performance Objective 99.95% The AT&T Business Service Guide is subject to change by AT&T from time to time. See httpJ/servicequidenew.att.com for current version. ©2023 AT&T Intellectual Property.All rights reserved. AT&T,the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. This document reflects the Service Guide in effect as of October 05,2023 Page 37 of 50 AT&T Business Se rv ice Guide AT&T Dedicate d Intern et (ADI) ADI Data Delivery Performance Objectives Table Within Regions Performance Objective Canada 99.90% CALA 99.90% Europe 99.90% EMEA 99.90% Asia Pacific 99.90% Between Regions Asia Pacific to US West Coast 99.90% Asia Pacific to Europe 99.90% Europe to US East Coast 99.90% Europe to US West Coast 99.90% United States to Canada 99.90% United States to CALA 99.90% SLA-6.ADI Jitter SLA Section Effective Date:28-Feb-2017 The performance objective for the ADI Jitter SLA is for ADI Jitter in a given month to be no more than the jitter set forth in the ADI Jitter Performance Objectives Table. If AT&T does not meet this performance objective,Customer will be eligible for a ADI Jitter SLA credit equal to 1130th of Customer's total discounted Covered ADI Monthly Charges for all ADI Ports in the affected Regions(s)for that month. "ADI Jitter"is a monthly measure of the AT&T Network-wide IP packet delay variation within or between the applicable Region(s),which is the average difference in the interval of time it takes during the applicable calendar month for selected pairs of test packets of data in data streams to travel between selected pairs of AT&T Network Backbone Nodes in the Region(s). Specifically,the difference in time it takes a selected pair of test packets in a data stream to travel from one AT&T Network Backbone Node in a pair to another is measured for all selected pairs of AT&T Network Backbone Nodes in the Region(s)over the month.One of the test packets in the selected pair will always be a packet in the data stream that takes the least time to travel from one AT&T Network Backbone Node in the pair to another.ADI Jitter within or between Regions for the month is the average of all of these measurements in the Region(s). ADI Jitter Performance Objectives Table Within Reg ion Performance Objective United States (US)1.0 ms EMEA (excluding Western Europe)1.2 ms The AT&T Business Service Guide is subject to change by AT&T from time to time. See httpJ/servicequidenew.att.com for current version. ©2023 AT&T lnte llectual Property.All rights reserved. AT&T,the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. This document reflects the Service Guide in effect as of October 05,2023 Page 38 of 50 AT&T Business Service Guide AT&T Dedicated Internet (ADI) ADI Jitter Performance Objectives Table Within Region Performance Objective Europe 1.2 ms Asia Pacific 1.2 ms Canada 1.2 ms Caribbean and Latin America 1.2 ms Between Regions Asia Pacific to US West Coast 1.2 ms Asia Pacific to Europe 1.2 ms Europe to US East Coast 1.2 ms Europe to US West Coast 1.2 ms US to Caribbean and Latin America 1.2 ms US to Canada 1.2 ms Pricing P-1.Access Section Effective Date:05-Jul-20 21 ADI access pricing is determined by Service location. P-2.General Rates and Charges Section Effective Date:16-Aug-2021 If Customer's agreement for ADI includes access connections provided by AT &T,the rates for access connections do not include Special Construction or Additional Access Charges (including,but not limited to,build out costs,or costs incurred by AT&T in connection with installation of local channel access).After placing an order,the Customer may be notified that Special Construction and/or Additional Access Charges apply because,for example,the access Service provider must install special equipment or incur unusual expenses to establish Service. Facilities construction relating to Special Construction and/or Additional Access Charges will not begin until the Customer has agreed in writing to pay the Special Construction and/or Additional Access Charges. If the Customer authorizes the special construction and then cancels an Order before completion of the Special Construction,a Cancellation Charge will apply.The Cancellation Charge will include all non-recoverable costs incurred by AT&T for the Special Construction and/or Additional Access Charges. If,after placing an order for an access Service and agreeing to pay Special Construction and/or Additional Access Charges,Customer terminates or cancels ADI or related Services (including local channel access),Customer shall remain obligated to pay the Special Construction and/or Additional Access Charges identified prior to termination or cancellation. The AT&T Business Service Guide is subject to change by AT&T from time to time. See http://servicequidenew.att.com for current version. ©2023 AT&T lnte llectual Property.All rights reserved. AT&T,the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. This document reflects the Service Guide in effect as of October 05,2023 -------a. MEMORANDUM OF INSURANCE I DATE 10-0ct-2023 This Memorandum is issued as a matter of information only to authorized viewers for their internal use only and confers no rights upon any viewer of this Memorandum.This Memorandum does not amend,extend or alter the coverage described below.This Memorandum may only be copied,printed and distributed within an authorized viewer and may only be used and viewed by an authorized viewer for its internal use.Any other use,duplication or distribution of this Memorandum without the consent of Marsh is prohibited."Authorized viewer"shall mean an entity or person which is authorized by the insured named herein to access this Memorandum via https://marshdigital.marsh.com/marshconnect/viewMOI.action?clientid =120539681.The information contained herein is as of the date referred to above.Marsh shall be under no obligation to update such information. PRODUCER COMPANIES AFFORD ING COVERA GE Marsh USA LLC ("Marsh")co.A Old Republic Insurance Company INSURED Co.B Subsidiaries of AT&T lnc.Co.C One AT&T Plaza 308 South Akard St.,19th Floor,Dallas Co.D Texas 75202 Co.E United States Co.F COVERAGES THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED.NOTWITHSTANDING ANY REQUIREMENT,TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS MEMORANDUM MAY BE ISSUED OR MAY PERTAIN,THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS,EXCLUSIONS AND CONDITIONS OF SUCH POLICIES.LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS co TYPE OF POLICY POLICY POLICY LIMITSEFFECTIVEEXPIRATIONLTRINSURANCENUMBERDATEDATELIMITSIUSDUNLESSOTHERWISE INDICATED A GENERA L MWZY 01-Jun-2023 01-Jun-2024 GENERAL AGGREGATE 20,000,000LIABILITY31363623PRODUCTS-COMP/OP 10,000,000CommercialAGG General PERSONAL AND ADV 10,000,000 Liability INJURY EACH OCCURRENCE 10,000,000 Occurrence FIRE DAMAGE (ANY 1,000,000ONEFIRE) MED EXP (ANY ONE NIAPERSON) A AUTOMOBILE MWTB 01-Jun-2023 01-Jun-2024 COMBINED SINGLE 10,000,000LIABILITYLIMIT Any Auto 313635 23 BODILY INJURY (PERPERSON) BODILY INJURY (PERACCIDENT) PROPERTY DAMAGE EXCESS LIABILITY IEACH OCCURENCE I IAGGREGATE A WORKERS MWC 313638 01-Jun-2023 01-Jun-2024COMPENSATIONI A EMPLOYERS 23 01-Jun-2023 01-Jun-2024LIABILITY WORKERS COMP Statutory**MWXS LIMITSATHE01-Jun-2023 01-Jun-2024 313639 23 EL EACH ACCIDENT 1,000,000APROPRIETORI01-Jun-2023 01-Jun-2024 (OH-WA)-See EL DISEASE -POLICY 1,000,000PARTNERS/LIMIT EXECUTIVE Limits EL DISEASE -EACH 1,000,000 OFFICERS Below EMPLOYEE ARE Included A PROFESSIONAL MWZZ 314493 01-Jun-2023 01-Jun-2024 $10,000,000 RETENTION: LIABILITY 23 Aggregate/$10,000,000 $I 0,000,000 Each Occurrence -------------------------··-- The Memorandum of Insurance serves solely to list insurance policies,limits and dates of coverage.Any modifications here to are not authorized. MEMORANDUM OF INSURANCE I DATE 10-Oct-2023 This Memorandum is issued as a matter of information only to authorized viewers for their internal use only and confers no rights upon any viewer of this Memorandum.This Memorandum does not amend,extend or alter the coverage described below.This Memorandum may only be copied,printed and distributed within an authorized viewer and may only be used and viewed by an authorized viewer for its internal use.Any other use,duplication or distribution of this Memorandum without the consent of Marsh is prohibited."Authorized viewer"shall mean an entity or person which is authorized by the insured named herein to access this Memorandum via https://marshdigital.marsh.com/marshconnect/viewMOLaction?clientld=I 20539681.The information contained herein is as of the date referred to above.Marsh shall be under no obligation to update such information. PRODUCER Marsh USA LLC ("Marsh") INSURED Subsidiaries of AT&T Inc. One AT&T Plaza 308 South Akard St,19th Floor,Dallas Texas 75202 United States ADDITIONAL INFORMATION ADDITIONAL INSURED: Additional Insured applies under the General Liability and/or Automobile Liability policy(ies)but only as required by the written contract. WAIVER OF SUBROGATION: Waiver of Subrogation is provided for General Liability,Automobile Liability and Workers'Compensation as required by the written contract and allowable by law. PRIMARY &NON-CONTRIBUTORY: The General Liability insurance is primary with respect to the interest of the Additional Insured and any other insurance maintained by Additional Insured is excess and non-contributory with this insurance as required by the written contract. Excess Workers'Compensation -MWXS 313639 23 (OH-WA) Self-Insured Retentions OH &WA-$500,000,000 (except Terrorism) OH &WA-$600,000,000 (Terrorism) The Memorandum of Insurance serves solely to list insurance policies,limits and dates of coverage.Any modifications hereto are not authorized. AT&T Switched Ethernet Service Guide 4th Revised Page 29 SECTION 3-Service Level Agreement Service Level Agreement (SLA) SLA-1 Class of Service (CoS)SLA Example:RT CoS -Latency/Delay D0 I CE NTE SLA LATA -A 5ms (one-way) lntraLATA ''''s'a'''''',AI&J_,_AI&I j"o'As !"][Bioeoco«}[ •~y'f:LJ_,,_\!PL.S_! :E :, '''.'' 37ms (round-trip) LATA -B 5ms (one-way) lntraLATA 0 NTE CE AT&T will grant CoS SLA credits for Service if AT&T fails to meet Service parameters (i.e.,(T) Latency,Jitter,and Packet Delivery Rate (PDR))defined for each CoS,each measured (T) separately for intraLATA and interLATA EVCs,subject to the following terms and conditions: •The Customer must notify AT&T when performance for any Service parameter fails to (T) meet the committed level for any calendar month. •The Customer must request a Service credit for any performance failure,using the AT&T (T) Business Direct®portal or other method provided by AT&T,within 45 days after the end of the month in which the failure occurred.(T) •Upon verification by AT&T that actual Service performance for the relevant parameter (T) failed to meet the committed level,AT&T will correct the problem within one month. •If,after one month,Service performance for the relevant parameter still fails to meet the (T) committed level,the Customer will be provided a Service credit equal to 25 percent of (T) the Monthly Recurring Charges (MRCs)for all affected Ports (for the CoS SLAs).Only (T) one such credit,per Port,shall be applied per calendar month,regardless of the number of Service parameters for which performance failed to meet the committed levels. ATT TN SE-20-0017 EFFECTIVE:OCTOBER 29,2020 AT&T Switched Ethernet Service Guide PART 1-Service Guide SECTION 3-Service Level Agreement lntraLATA Latency,Jitter,and Packet Delivery Rate (PDR) 3rd Revised Page 29.1 lntraLAT A Latency,Jitter,and Packet Delivery Rate (PDR)will be measured by averaging sample measurements taken during a calendar month between the NTE to which the Customer Ports are attached (i.e.,end to end),when the Service network is available for use by the End (T) User.The lntraLATA SLA Service parameters are based on a LATA-wide average of the (T) Customer's one-way traffic traversing the NTE and the network within each applicable LATA. The committed level for lntraLATA Latency and Jitter is to be not more than,and for PDR is to be not less than,the levels set forth in the lntraLATA SLA table below. For any failure of the lntraLATA Latency,Jitter,or PDR SLA,the "affected Ports"will be those (T) which were connected with intraLATA EVCs during the month for which the Customer has requested an SLA credit. The following table displays the CoS lntraLATA SLA Service parameters: Service Measurement(") Packet Delivery Rate Class of Service Latency (one-way)Jitter (PDR) Real Time 5 ms 3 ms 99.995% Interactive 13 ms 10 ms 99.95% Business Critical -High 20 ms N/A 99.9% Business Critical -30 ms N/A 99.9% Medium Non-Critical High 37 ms N/A 99.5% Non-Critical Low N/A N/A N/A (This Cos is only offered as part of the PPCoS Package) Broadband?)Basic N/A N/A N/A (1)Measured perform ance will be rounded to the decim al place indicated in the table.For exam ple,5.49 m s will be ro unded down to 5 m s;and 5.50 ms will be ro unded up to 6 m s. 2)Effective September 4,2020,AT&T will no longer offer the Broadband Port Arrangement to new or existing (T) customers.Refer to Section 2,SD 3.3. A TT TN SE-20-0017 EFF ECTIVE:OCTOBER 29,2020 AT&T Switched Ethernet Service Guide PART 1-Service Guide SECTION 3-Service Level Agreement 3rd Revised Page 29.2 lnterLATA Latency,Jitter,and Packet Delivery Rate (PDR)(T) lnterLATA Latency,Jitter,and Packet Delivery Rate (PDR)will be calculated by averaging (T) sample measurements taken during a calendar month between city pairs on the AT&T core network.Those city pairs are not necessarily representative of Customer's Service Locations.(T) Measurements will reflect the performance of the AT &T core (interLATA Ethernet)network only, as reported in AT&T Global Performance Reporting systems or such other source as AT&T may designate.Measurements will reflect performance between AT&T core network Ethernet switches in each measured LATA and will not include local transport or backhaul segments. The lnterLATA SLA target for Latency and Jitter are to be not more than,and for PDR is to be not less than,the levels set forth in the lnterLATA SLA table below.For any failure of the lnterLATA Latency,Jitter or PDR SLA,the "affected Ports"will be those which were connected (T) with lnterLATA EVCs during the month for which the Customer has requested an SLA credit. The following table displays the Cos lnterLATA SLA Service parameters:(T) Service Measurement) Latency Packet Delivery Rate Class of Service (round trip)Jitter (PDR) Real Time 37 ms 3 ms 99.95% Interactive 37 ms 10 ms 99.95% Business Critical -Hiah 37 ms N/A 99.9% Business Critical -37 ms N/A 99.9% Medium Non-Critical High 37 ms N/A 99.5% Non-Critical Low N/A N/A N/A (This Cos is only offered as part of the PPCoS Package) Broadband?)Basic N/A N/A N/A (1)Measured performance will be rounded to the decimal place indicated in the table.For example,5.49 ms will be rounded down to 5 ms;and 5.50 ms will be rounded up to 6 ms. 2)Effective September 4,2020,AT&T will no longer offer the Broadband Port Arrangement to new or existing (T) customers.Refer to Section 2,SD 3.3. ATT TN SE-20-0017 EFFECTIVE:OCTOBER 29,2020 AT&T Switched Ethernet Service Guide 7th Revised Page 30 SECTION 3-Service Level Agreement SLA-2 Network Availability SLA The Network Availability SLA Service parameter is to be not less than 99.99%for all Customer (T) Ports and Classes of Service,excluding Broadband Ports.O Network Availability will be (T) calculated as the percentage of time during a month that the network is capable of accepting and delivering Customer data during the measurement period. Network Availability includes the Ethernet core network and the local loop.Network outage time during maintenance windows will be excluded from Network Availability calculations. The calculation for Network Availability for a given month is as follows: Network Availability")=[(24 hours x days in the month x 60 minutes x number of Customer Ports in the LATA)-network outage time]/(24 hours x days in the month x 60 minutes x (T) number of Customer Ports in the LAT A)(T) The Customer shall:(1)notify AT&T within 45 days after the end of any calendar month for which Network Availability fails to meet the committed level;and (2)request a Service credit.(T) Upon verification by AT&T that actual Service performance for Network Availability failed to meet the committed level,AT&T will issue a credit to the Customer in an amount equal to 10 percent of the MRC for all Customer Ports in the LATA.(T) SLA-3 Credit Allowance for Service Interruptions Service is considered to be interrupted when it becomes unusable because of a failure of a facility component used to furnish Service under this Service Guide.The interruption must result (T) in the complete loss of Service.An interruption period starts when an inoperative Service is (T) reported to AT&T and ends when the Service is operative.(T) The credit allowance for an interruption or for a series of interruptions shall be calculated based on the applicable monthly rate for the Port (or Ports)which were interrupted,including the other (T) rate elements associated with that Port (CIR,repeater,etc.).No credit shall be applicable to (T) other Ports on the network that were uninterrupted,even if they were unable to connect to an (T) interrupted Port.(T) No credit shall be allowed for an interruption period of less than 30 minutes.The Customer shall be credited for an interruption of 30 minutes or more at the rate of 1 /1440 of the monthly charges for the facility or Service for each period of 30 minutes or fraction thereof that the (T) interruption continues after the initial 30-minute interruption. (1)Measured performance will be rounded to the nearest hundredth (decimal place).For example,99.985%will be rounded to 99.99%. 2)Effective September 4,2020,AT&T will no longer offer the Bro adband Port Arrangement Service to new or (T) existing customers.Refer to Section 2,SD 3.3. ATT TN SE-20-0017 EFFECTIVE:OCTOBER 29,2020 AT&T Switched Ethernet Service Guide 6th Revised Page 31 SECTION 3-Service Level Agreement SLA-4 SLA Exclusions The SLA provisions,measurements,and eligibility for credit shall exclude conditions wherein Service performance was adversely affected by any of the following conditions:(T) •Any cause beyond AT&T's reasonable control (force majeure events)including,but not limited to,acts of war,civil disturbances,acts of civil or military authorities or public enemies,earthquakes,hurricanes,floods,fires,storms,tornadoes,explosions,lightning, power surges or failures,fiber cuts,strikes,or labor disputes; •Failures of any structures,facilities,or equipment provided by the Customer or its contractors,equipment vendors,or by any carrier or service provider other than AT&T;(T) •Interruptions caused by the negligence of the Customer or End User; •Interruptions of a Service during any period in which AT&T is not afforded access to the (T) Premises where the Service is terminated;(T) •When AT&T and the Customer negotiate the release of Service:(1)for maintenance (T) purposes;(2)to make rearrangements;or (3)to implement an order for a change in (T) Service,a credit does not apply during the negotiated time of release;(T) •Periods when the Customer elects not to release the Service for testing and/or repair (T) and continues to use it on an impaired basis; •Data loss during AT&T's scheduled maintenance windows; •Data exceeding subscribed CIR;and/or (T) •Failures of any structures,facilities,or equipment on the Customer's side of the (T) demarcation point. SLA-5 SLA Other Terms and Conditions EVCs with Real Time CoS on Ports served via Ethernet over Copper (EoCu)loop media are (T) excluded from calculations that determine whether the intraLATA Latency SLA is met. lntraLATA EVCs with Real Time Cos between Ports that are connected with an inter-Central (T) Office facilities path extending more than 200 miles or those with EVC Cl Rs in excess of 1000 Mbps and/or using a PPCoS serving arrangement with a package exceeding 1000 Mbps Real Time are not subject to the Real Time Latency SLA and are excluded from calculations that determine whether the intraLATA Latency SLA is met. EVCs connecting Basic or PPCOS Ports to Broadband Ports'are not subject to Class of Service SLAs and are excluded from calculations that determine whether the SLAs are met. The total credit amount of any allowances for interruptions and SLA credits applicable in a given month shall not exceed 100 percent of the monthly recurring charge for the Port and associated (T) rate elements. (i)Effective September 4,2020,AT&T will no longer offer the Broadband Port Arrangement to new or existing (T) customers.Refer to Section 2,SD 3.3. ATT TN SE-20-0017 EFFECTIVE:OCTOBER 29,2020 AT&T Information &Network Security Customer Reference Guide March 2023 v7.4 i1 AT&TINFORMATION &NETWORK SECURITY CUSTOMER REFERENCE GUIDE MARCH2023 VERSION7.4 2023 4I&T Intellectual Property All ght.reserved AT&T and the Globe logo are registered trademarks Of A&T Intellectual Property AT&T AT&T Information &Network Security Customer Reference Guide March 2023 v7.4 Table of Contents 1.To the Reader 3 2.Disclaimer 4 3.AboutAT&T 4 4.The AT&T Global Network 5 5.The AT&T Labs 5 6.AT&T hief Security Office -A Worldwide AT&T Security Organization 6 7.Security Organization Mandate ? 8.AT&T Security Standards,ISO 27001,and ISO 9001 Certifications 8 9.AT&T Security Programs 10 10.Organization of Information Security 12 11.Risk Management 14 12.Asset Managennent 14 13.Human Resource Secu rity 15 14 Physical and Environmental Security 16 15 Vendor and Supplier Managennent 16 16 Access Controls 17 17 Network Elennent Access Controls 19 18 Network Perimeter Protection 20 19 Public-Facing Website Protection 20 20 Vulnerability Management Process 21 21 Security Incident Reporting and Managennent..21 22 Intrusion Detection Services/Intrusion Prevention Services (IDS/IPS)22 23 Distributed Denial of Service 22 24 Workstation Security Managennent 22 25 Change Managennent.23 26 Security Status hecking and Vulnerability Testing 24 ,2023 AT&T Intellectual Property Ali rights reserved AT&T and the Globelogo are registered trademarks ofTT Intellectual Prop t/ Page AT&T AT&T Information &Network Security Customer Reference Gude March 2023 v7.4 27 Compliance 25 28 Business Continuity Managem ent 28 29 Network Disaster Recovery 28 30 Privacy 29 31 Strategy of Cantin uous Advancem ents 29 32 Customer Security Responsibilities 30 33 Summary 32 34 Appendix 32 1.To the Reader This document is designed for the use of AT&T ("AT&T"or "Company").current and potential business customers ("Business Customers"or "Customer").The document provides: •An introduction to AT&T and its global security organization •A review of AT&T security roles and responsibilities •A summary of Customers'security responsibilities •An overview of AT&Tsecurity policy and comprehensive programs that strive to incorporate security into every facet of AT&T computing and networking environments.This overview focuses on the key elements and initiatives to safeguard AT&T Customers and their data while managed by AT&Tor in transit on an AT&T network. In general,the use of'security'throughout this document refers to 'information and network security'. For further information regarding AT&T,visit our website at http://ww w.att.co m or co ntact your localAT&Tacco untteam. 2023 41&I nelledual Property.Al rights reserved.AT&T and the Globe logo are egistered trademarkof &T Intellectual Property AT&T Information &Network Security Customer Reference Glide March 2023 v7.4 2.Disclaimer This document provides an overview of the AT&T security policy and program.To maximize security,AT&T does not divulge details regarding the tools and processes utilized to manage security.AT&T operates a common infrastructure used forits internal communications,as well as shared by its Customers.Consequently,AT&Timplements and maintains commercially reasonable technical and organizational controls and measures to safeguard all data and Customers on the shared network platforms,including Customers with uniquely hosted environments and custom safeguards. This document is provided as summary information only.It is not a contract,and no statement,representation,or characterization within this document sha II be construed as an implied or express commitment,obligation,orwarrantyonthe part of AT&T Inc.or any of its affiliates,or any other person. All contractual obligations between AT&Tand its Customer are set out exclusively in a written agreement with the Customer,and nothing in this document shall amend,modify, supplement orotherwise change the provisions orterms of that agreement. AT&T may,in its sole discretion,alterthe policies and procedures described in this document without notice to or consultation with any Customer or another person.AT&T Customers are responsible for maintaining security policies and programs appropriate to their enterprises. 3.About AT&T AT&T Inc.is a global leader in telecommunications and technology.We help more than 100 million U.S.families,friends and neighbors,plus nearly 2.5 million businesses,connect to greater possibility.From the first phone call 140+years ago to our SG wireless and multi-gig internet offerings today,we @ATT innovate to improve lives. AT&T operates one of the world's most a dva need and powerful globa I networks,carrying more than 594 petabytes of data traffic on an average day with upto99.999 percent reliability. 2023 T&T Intellectual Property Ali rights reserved TT and the Globe logo are registered trademarks of &T Intellectual Property AT&T Information &Network Security Customer Reference Gude March 2023 v7.4 4.The AT&T Global Network AT&T provides MPLS-based services to businesses in over 200 countries using both its own network assets as well as cross-border Ethernet,Network to Network Interfaces (NNIs),long private lines and dedicated satellitearrangements.Many AT&Tcustomers are multinational corporations with locations in multiple global regions.AT&T is responsible for managing this worldwide data network with a presence on six (6)continents.This document provides a high- leve I view of AT&Ts corporate a pproachto security,withs pecial focus on the security of the AT&T Global Network.The AT&TGlobal Network is comprised of multiple components converging into a common Multi-Protocol Label Switching (MPLS)network:. •AT&T Network Cloud -cloud infrastructure hosting virtua lized network functions connected to the Global IP/MPLS network •A global Internet Protocol/MPLS backbone network •A circuit switched network •Ethernet,Frame Relay and ATM private networks •Internal business and management networks •Intelligent optical network •Physical layer networks,including terrestrial fiber and subsea cables 5.The AT&T Labs AT&T Laboratories (https://www.research.att.com)is the driving force behind groundbreaking innovations that transform the way people work,live and play.With a rich heritage of innovation,our tea ms of researchers and engineers continue to invent technologies that enable AT&Tto bring a new generation of universal networks and communications to the market. AT&T Labs is made up of the world's best scientists and engineers,including experts in Cloud services,software defined networking (SDN),mobility and wireless data networks,IP network management,optical networking technology,high-speed/broadband Internet transport and deliverysystems,information and data management,and artificial intelligence. Innovations include new technologies,applications and services that support our security portfolio which enhance and provide additional safeguards to the customer experience. 2023 1&T intellectual Prop rty.All rights reserved AT&T and the Globe logo are registered trademarks of N'&T Intellectual Property AT&T Information &Network Security Customer Reference Guide March 2023 v7.4 6.AT&T Chief Security Office -A Worldwide AT&T Security Organization AT&T maintains a comprehensive global security organization comprised of over 1300 security professionals.This organization,the AT&TChief Security Office (CSO),is dedicated to the protection of the AT&T global network and its service offerings.It supports a broad range of functions,from security policy management to Customer-facing security solutions. The AT&T Chief Security Office continually reviews and assesses the Company's security posture to keep pace with industry security developments and to satisfy regulatory and business requirements.Recommendations a re made on the technology solutions and critica I skills that a re to be developed or acquired to ma int a in the required security posture. The AT&T Chief Security Office establishes policy and requirements,as well as comprehensive programs,to incorporate security into every facet of AT&T computing and networking environments.At the executive level,the Chief Security Officer chairs the AT&TSecurity Advisory Council,a program where key business and functional leaders meet on a regular basis to discuss corporate security strategy,vision,and concerns.The AT&T Chief Security Office's technica I personnel work in partnership with other AT&T business units to evaluate threats,determine protective measures,create response capabilities,and promote compliance with best security practices. AT&T and its employees interact with and participate in severa I US and international security organizations.These organizations include: •Computer Emergency Response Team/Coordination Center (CERT/CC) •U.S.Department of Homeland Security's National Security Telecommunications Advisory Committee (NSTAC)and its National Coordinating Center (NCC)for Telecommunications •U.S.Department of Homeland Security's Joint Cyber Defense Collaborative (JCDC) •U.K.National Cyber Security Centre National Security Information Exchange (NSIE) •Australian CyberSecurityCentre (ACSC)National Information Exchange (NIE) •Various Information Sharing and Analysis Centers (ISACs},including Information Technology-lSAC and Communications-lSAC •US lnfraGard •Security activities within the Internet Engineering Task Force (IETF)and the Institute of Electrical and Electronics Engineers (IEEE) 2023 4AT&T Intellectual Property Al/rights reserved AT&I and the Globe logo are registered trademarks of AT&T Intellectual Property Page AT&T Information &Network Security Customer Reference Gude March 2023 v7.4 •Cyber Information Sharing and Collaboration Program (CISCP) AT&T also participates in: •Communication Security,Reliability,and Interoperability Council (CSRIC) •National Telecommunications and Information Administration (NTIA) •Network Reliability Steering Committee (NRSC) •Communications Sector Coordinating Council (CSCC) •US Telecom •GSMAssociation (GSMA) AT&T is proud to be a leader and a participant in these and other organizations both to set standards and to keep pace with industry developments. 7.Security Organization Mandate AT&T considers network and information security to be a cornerstone of the services that it delivers worldwide.Through the security policy mandates and recommendations of the AT&T Chief Security Office,AT&T is committed to protecting its Customers and its own information and resources from unauthorized access,disclosure,corruption,or disruption of se rv ice.This security po licy is designed to protect AT&T and AT&T managed assets,services, and is applicable to network elements,systems,applications,data,and computing devices owned or managed by AT&T. Execution of the policy is led by the AT&T Chief Security Office whose role is to: •Protect AT&T owned and managed assets and resources from security breaches by monitoring potential security threats,correlating network events,executing corrective actions,and enabling com plia nee with legal,regulatory,and contractual security requirements. •Own and manage the AT&Tsecuritypolicies and standards for the entire Company and maintain ultimate responsibility for all aspects of network and information security within the Company. •Promote compliance to AT&Tsecurity policies and network and information security program in a globally consistent manner on all networks,systems,and applications, 2023 4T&1 Intellectual Property.Ali rights reserved AT&T and the Globe logo are registered trademarks of AT&T Intellectual Property Page 7 AT&T Information &Network Security Customer Reference Gude March 2023 v7.4 and hold senior executives accountable for security compliance in their business unit or region. •Offer best-in-class security,while offering securitythought leadership in the global security arena. 8.AT&T Security Standards,ISO 27001,and ISO 9001Certifications The primary objective of an information security program is to protect the integrity, confidentiality,and availability of Company assets.A critical component of the program is the security policy.The AT&T Security Policy and Requirements (ASPR)serve as a guide and a reference point to conducting business in a secure environment and protecting AT&T assets.ASPR is a comprehensive set of security control standards based,in part,on leading industry standards such as ISO/IEC 270012013. AT&T Executive Management has produced and implemented an approved Information Security Management System (ISMS);ASPR defines the scope and boundaries of the company's ISMS.This policy defines the scope of the organizationa I ISMS and defines the ISMS policy in terms of the business,its location,assets,andtechnology.The policy provides a general framework for setting information security objectives and establishes an overall sense of direction and principals for action regarding information security.The Companytakes its lead from the I5O/IEC 27001:2013 standard in further defining ISMS policy.Management commitmentto Information Security Management is strong throughout the Company.Authorization to implement and operate the company ISMS comes directly from our Chief Security Officer supported fully by all other executive and mid-level management team members.AT&T maintains two globa I ISO /IEC 27001 certifications.The scope of these certifications covers the AT&T G loba I IP infrastructure and Customer facing products and services.To maintain the certifications,AT&T must undergo annual recertification assessments,which it is committed to completing and achieving ongoing certification.In compliance with the I5O/IEC 27001:2013 standard for information security,AT&T has prepared a Statement of Applicability. The International Organization for Standardization (ISO)is an international standards setting body comprised of representatives from standards organizations worldwide.Its purpose is to develop common standards in several different business aspects including areas such as quality,security,environmenta I management and socia I responsibility, amongst others.These standards are continuously developed to outline best practices for the area that each cover.ISO 9000 is the family of standards which cover different aspects of quality management.ISO 9001 covers the client focused aspect of quality, ¢2023 /l&I Intellectual Property.Al/rights reserved T&T and the Globe logo are registered trademark of AT&T Intellectual Property AT&T Information &Network Security Customer Reference Gude March 2023 v7.4 which is ensuring that the client is provided the highest level of quality regarding services and products that they receive. AT&T has achieved ISO 9001:2015certification,which demonstrates and reinforces our belief that Customer satisfaction and expectations a re the most important factors in the work we do.We are fully committed to a high standard and quality of work that we undertake for any project we undertake. We are exceptionally proud of our achievement in the ISO 9001:2015 certification standard.However,we're not resting on this achievement and in our continuing endeavors to improve,we're also focusing on our ISO 27001:2013 certification.This standard looks at security techniques within Information Technology systems;high compliance and data security is another key factor in our internal and external operations and projects which we find gives our Customers the satisfaction and results they have come to know and expect of us at AT&T. Additional information about the AT&T ISO 27001 certification,Information Security Management System(ISMS),and Statement of Applicability are available from your accountteam upon request. Given the dynamic environment that AT&Tsupports,ASPR content is continually re- evaluated and modified,as industry standards evolve and as circumstances require.In addition,operating procedures,tools,and other protective measures are regularly reviewed to ensure the highest standards of security are observed throughout the Company.AT&T security policy and control standards are proprietarytoAT&Tand are not generally disclosed to any organization or entityexternaltothe AT&T corporate family.Maintaining the confidentiality of this information is a facet of our security program that protects AT&T Customers. The Enterprise Mobility Security Standard (EM SS)provides guida nee for organizations to follow as they are mobilizing their operations.EMSS helps organizations develop mobile security controls to strengthen data and information protection on smartphones,loT devices and associated eco systems.This document is available from your acco unt team upon request. ,2023 4T&T Intellectual Property.All rights reserved AT&T and the Globe logo ar registered trademark«Of TT In .elletual Property Page AT &T Information &Network Security Customer Reference Gude March 2023 v7.4 9.AT&TSecurityPrograms 9.1 Security Executive Briefing and Round Tables Security experts from the AT&T Chief Security Office frequently host Security Executive Briefings and Rou ndta bles for AT&T Customers,analysts,and media to discuss the latest security trends and activities.They share expertise and offer guidance on security issues observed in very large and dynamic environments-such as the AT&Tnetwork-and provide advice on best practices in dealing with ever increasing threats in today's world.The executive briefings and roundta bles take place at AT&T Executive Customer Briefing Centers and at public venues in major cities. 9.2 Security Training and Certificates AT&T encourages its employees to obtain security training and to achieve accreditations and certifications.This training is conducted both within AT&T and through corporate training organizations such as: •The International Information Systems Security Certification Consortium,lnc.(ISC)2 •Information Systems Security Association (ISSA) •The SANS Institute •Vendor and product-specific training and certification,such as,Cisco,Microsoft, Checkpoint,Juniper,and others. Our large population of security professionals maintain certifications and credentials such as: •Certified Information System Services Professional)(CISSP) •Certified Cloud Security Professional (CCSP) •Certificate of Cloud Security Knowledge (CCSK) •Certified Information Systems Auditors (CISA) •Certified Information Security Management (CISM) •Certified in Risk and Information Systems Controls (CRISC) •Certified Ethical Hacker (CEH) •Global Information Assurance Certification (GIAC) 2023 0&I Intellectual Property ll rights reserved.AT&T and the Globe logo are registered trademarks of {TT Intellectual Property AT&T Information &Network Security Customer Reference Guide March 2023 v7.4 •RSA Certified Security Profess iona I (CSP) •Microsoft Certified Professional (MCP) •Cisco Qualified Professional Public Cloud •Microsoft Azure Certification •Amazon AWS Certification 9.3 AT&T CSO Security Centerfor Innovation The AT&T CSO Security Center for Innovation was created within the AT&T Chief Security Office to drive security innovation and create what may be impossible today and revolutionary for tomorrow.The researchers work on large scale problems in dynamic areas such as mobility and cellular/5G,cloud computing,broadband,networking,Internet of Things (loT),blockchain NFTs and Artificial Intelligence /Deep Learning/Machine Learning (AI/DL/ML).The Security Research Center sea re hes for ways to leverage the power of the network for new security solutions,architectures and mechanisms.Their results and innovations become part ofnew systems and services that AT&T deploys for next-generation security. 9.4 AT&T Security Operations Center The AT&T Security Operations Center (SOC)provides comprehensive security across one of the world's largest network infrastructure by deploying a proactive defense-in-depth strategy of including addition a I layers of security behind the network perimeter.AT&T's Security Operations Center provide a highlyspecialized and coordinated approach to protecting the network and services.AT&Tutilizes the same set of security tools to manage its global network that it uses for its Managed Security Services available to its Customers. The AT&T SOC is a 24x7 centralized command and control center that includes expert staff, time-tested methodologies,and proprietary technology.The SOC can monitor and analyze traffic via the AT&T IP backbone,providing adva nee and near rea I-time notification/alerts of different types of security events and produce daily company security reports. Using a global sensor network,the AT&TSOC supports the detection and mitigation of all security events across multiple devices and device types.The SOC provides correlation and alerting,situationa I awareness,incident response,as well as proactive threat vulnerability analysis.It can manage threats and clean harmfultrafficthatmay result in a business loss. 20 2 3 AT&T Intellectual Property Al!rights reserved.AT&T and the Globe logo are registered trademarks of &T Intellectual Property rer'S.2 AT&T Information &Network Security Customer Reference Guide March 2023 v7.4 9.5 Security Awareness and Education The AT&T Chief Security Office is charged with managing the security awareness program across AT&T.The program comprises targeted security awareness initiatives promoted internally within AT&T,an internal security awareness website,an internal awareness news letter,a II-employee bulletins and communications,and employee security awareness at on-site events.The AT&T Chief Security Office also maintains andupdatesthesecuritytraining curriculum.The Chief Security Office provides an annual Security Awareness Corporate Compliance course.The Compliance course trains on the majorcybersecuritytenets.All corporate employees are required to take this course.The Chief Security Office tracks completions of the Compliance course in conjunction with the corporate training organization. Subject matter experts from the various security groups and disciplines support content development for web and video-based courseware.In addition,a II AT&T personnel a re required to annually acknowledge their responsibilities to adhere to the AT&TCode of Business Conduct,AT&T information security policy,and AT&T information protection requirements. 10.Organization of Information Security 10.1 Security Policy It is the policy of AT&T to protect our information,infrastructure,and services,("AT&T's Information Resources"),in all its forms from unauthorized or improper use,theft,accidental or unauthorized modification,disclosure,transfer,or destruction.This is achieved through the analysis of security risks to create security requirements that address those risks commensurate with the AT&T Information Resources'sensitivity,value,and criticality. This policy applies to all AT&T's Information Resources which are created,used,or maintained by or on behalf of AT&T or its customers unless superseded by a customer contract. In protecting AT&T's Information Resources,it is AT&T's obligation to comply with all applicable laws and government regulations,including those that relate tot he safeguarding of personal information and critical infrastructure. The AT&T Chief Security Office develops,maintains,and issues specific security requirements and other reference materials in support of this policy.The security requirements and reference materials comprise the AT&T Security Policy and Requirements ,2023 4l&T trellectual Property Ali rights reserved TT and the Globe logo ate registered trademarks of Mi&T Intellectual Property Page 12 AT&T Information &Network Security Customer Reference Guide March 2023 v7.4 (ASPR)content,which is the basis for all security controls that protect AT&Ts Information Resources.ASPR is not shared externally except when approved,necessary,and under strictly controlled circumstances with proper non-disclosure agreements in place. 10.2 AT&T Security Roles and Responsibilities AT&T Security Policy &Requirements (ASPR)applies enterprise-wide and establishes the minimum required safeguards to protect computing and networking assets,data and services. All Employees,Contractors,Supervisors,Application/Software Developers,System & Database Administrators,Network Architects &Operations must comply with ASPR and such responsibilities include: •Ensuring acco untability for protecting assets undertheirownership and control. •Revoking logical and physical accesses owned by an employee based on his/her job reassignmentorterminationfrom employment •Validating their personal logical and physical accesses to systems and facilities on a regular basis •Maintaining and executing security status checking processes,security profile/signature upgrades,etc.,on systems undertheircontrol. •Complying with confidentiality requirements,Customer privacy agreements, government policies where applicable and necessary,and office "clean desk" programs for securing confidentia I information. •Responsible for developing skills necessary to support the security function. •Complying with the AT&T Code of Business Conduct. 10.3 AT&T Corporate Management Engagement AT&T management is engaged withthesecurityprogram.Some of the situations where management in the service lines are engaged include: •Security incidents as they occur ,2023 &T Intellectual Property.All ights reserved TT and the Globe logo are registered trademarks of AT&T Intellectual Property Page 13 ~AT&T-ox-AT&T Information &Network Security Customer Reference Gude March 2023 v7.4 •Progress from security initiatives •Threat intelligence gathered by trend analysis;and •Results of internal and external audits and reviews. In ad ditio n,the m anag e m entchain of co m m and receives co nso lidated rep ort s on a regular basis outlining the resu lts oft he security pro gram s and the key issuesfo rtheirarea of resp onsibility.These repo rt s a re de livered to the senio r executives as w ell as the ir line m anag em e nt. Senio r execu tives are req uired to an nually ackno w ledge theirco m m itm ent to suppo rt co rporate co m p liance w hich incl udes co m p letio n of an an nual co m p liance verificatio n fo rm . 11.Risk M a nag e m ent The AT &T a pp ro ach to ide ntify ing and m itigating netw o rk and ap plicatio n vulnerab ilities is fo rm alized in the Risk M a n ag e m ent program .W hen vulnerab ilities are identified,they are assessed as to severity,pote ntial im p actt o A T&T a n d its Custo m e rs,a n d likelihood of a n occurrence.Plans are develo ped,im p le m e nted,and tracked to ad d ress vulne rab ilities w ithin prescribed tim efr am e sa cco rding to thecrit icality ra ting.A T&T has a fo rm a l,docum e nted Risk M a nag e m ent po licy an d pro gram that incl udes risk ide ntificatio n,risk assessm ent,risk analysis,an d risk m itigatio n/acceptan ce.A n extensive pro g ram of vulne rab ility testing, co m p liance review s an d security au dits provide a co m p rehe nsive view of A T&T s security risk posture. 12.A sset M a nag em ent A T&T has an info rm atio n cl assifi catio n po licy that is perio dically ap pro ved by m anag e m e nt an d com m u nicated to em p loyees. A T&T is co m m itt ed to acco unting fo r and protecting its assets fr om unautho rized access. D esignated co m p o ne nts resid e in secured locatio ns,accessible only by autho rized pe rso nnel,and ap plicab le em p loyees are req uired to co m p lete an nual secu rity and access co ntro l training designed to prevent unautho rized building an d eq uip m e nt access.A T&T assets are tracked acco rding to do cum e nted pro cesse s in syste m s m aintained acco rding to A T&T Security Policy &Req uirem e nts (A SP R)guideline s. 2023 l&T intelletual Property.Ali rights reserved.AT&T and the Globe iogo at registered trademarks of&T Intellectual Property e rerS___;:? AT&T Information &Network Security Customer Reference Gude March 2023 v7.4 AT&T has numerous interna I acco unting control guidelines in place to manage the entire lifecycle of its assets: •Transactions are carried out in an authorized manner. •Transactions are reported and reco rded in a way that permits correct preparation of financial statements and accurate records of assets. •Access to assets is in acco rdance with managementauthorization. •Comparisons between existing assets and reco rds are made periodically,as appropriate,with action taken to correct discrepancies. 13.Human Resource Security 13.1 Background Checks AT&T is committed to maintaining a workplace free of violence and to the protection of its employees,Customers,and assets.To promote consistency,the Company conducts background checks on the finalists for all U.S.and international employment positions.It is AT&Ts practice to conduct background checks that include foreign countries to the best of our ability and within our influence.We respect the laws and customs of all foreign countries that prohibit us from conducting a complete background check.In addition to conducting background checks on all new hires and rehires,AT&T also conducts background checks on existing employees as needed,e.g.,employees moving into sensitive positions,in support of Customer contracts and/or as required by law. 13.2 Personnel Security The AT&T Human Resources organization has controls in place so that AT&T employees are properly screened and are aware of their responsibilities regarding AT&T and Customer assets in acco rdance withASPR and AT&Ts Code of Business Conduct. The AT&T Supply Chain organization facilitates insertion of asset protection background check requirements into AT&T agreements with its suppliers.These requirements help to ensure thatthe personnel of suppliers granted physica I access to AT&T and Customer premises are properly screened and are aware of their responsibilities regarding AT&Tand Customer assets. ,2023 AT&I Intellectual Property li rights reserved AT&T and the Globe logo are registered trademarks of AT&T Intellectual Propetty Page 15 AT&T Information &Network Security Customer Reference Guide March 2023 v7.4 14 Physical and Environmental Security 14.1 Physical Access Control Phys ica I access controls are based on the principle of "Least Privilege,"which strives to restrict or limit all access to only areas necessary to perform authorized functions.AT&T operates in secured environments where physical access to staff office space,switching centers,global network and service management centers and other network facilities is controlled through an enterprise-wide physica I security standard that applies to AT&T companies,affiliates and contractors.Physical access to AT&Tfacilities is controlled with the use of an AT&T-issued Photo ID Card and one or more devices including an access card,code, biometric reader and/or Company-issued key.All access devices are approved and validated by an authorizing manager. Critical facilities are controlled through alarming and monitoring based on physical security standard criteria and periodic audits are performed to confirm adherence to the requirements of this standard. 14.2 Environmental Security &Compliance AT&T operates in an N+1 (Need plus one)methodology to provide the highest level of assurance fort he environments such as,generators,UPS,switch-gear,HVAC,fire detection and suppression along with multiple power and networks feeds to critical facilities. Environmental Hea Ith &Safety (EH&S)assessments and reviews a re conducted by AT&T Real Estate Operations (REO)at any given AT&T facility to assess compliance with applicable laws,regulations and company requirements.The internal reviews assess compliance related to underground/aboveground fuel storage tanks,hazardous materials and waste management,airemissions,water quality,and facility issues as well as key health and safety initiatives. 15 Vendor and Supplier Management AT&T Supplier Information Security Requirements (SISR)is a minimum set of security requirements which are required in contracts with Suppliers when they are performing services for AT&Twhere any of the following occur: •The collection,processing storage,handling,backup,disposal,and/or access to information when performing any action,activity or work •Providing or supporting AT&T branded applications and/or services using non-AT&T Information Resources Page 16 AT&T Information &Network Security Customer Reference Guide March 2023 v7.4 •Connectivity to AT&T's Nonpublic Information Resources •The development or customization of any software for AT&T;or •Website hosting and/ordevelopmentfor AT&T. 16 Access Controls Access controls are applied at three resource levels within AT&T: •Operating Systems •Database •Application An access request workflow system enables employee and contractor access to each of these levels.Each request requires the approval of a supervisor in the chain of command and the resource owner,which results in provisioning of access tot he requested resource. Automated periodic access reviews,operational administration,compliance reporting and auditing functions are also available as part of the access controls framework. Similar access controls are enabled in the form of Identity and Access Management(IAM) platforms for consumer,business,and First Net,as well as enterprise.Each of these systems has an access management and an identity lifecycle management component of functions. Access Management can be thought of as a runtime environment in which user authentication and authorization are enforced for access to protected resources,such as AT&T's wireless services.ldentitylifecycle management provides identity assurance, registration,identity profile management,authenticator management for ensuring a user's identity can be validated.Followed by authorization managementfor assigning a user with permissions to perform functions on the resources to which they have access.lndividua I acco untability,a udit ability,and forensics a re enabled on these systems by logging the transactions performed by each user,each administrator,or anyone else who uses these systems for accessing AT&T resources. AT&T uses various technologies built into our 1AM platforms to assure the security and authorized access to AT&T's resources,such as the following: •Authentication:upto 3 factors of authentication •Federated Identity Management:typically,Secu rity Assertion Markup Language (SAML)or Open ID Connect,either as an Identity Provider or as a Service Provider •Authorization •Role Based Access Control •Attribute Based Access Control •OAuth 2 (delegated authorization) •2023 T&T Intellectual Property.Al!tights reserved AT&I and the Globe logo are registered trademarks of &T Intellectual Propent AT&T Information &Network Security Customer Reference Guide March 2023 v7.4 •Mobility device-based single sign-on access to web-based or native applications 16.1.Logical Access Control Measures Logica I access controls a re based on the principle of "Least Privilege"that strives to restrict or limit access to computer resources to only the commands,data,and systems necessary to perform authorized functions.A user who needs access to AT&T and Customer services must have a current business need,must be allocated a unique identifier(a User ID},approval from their management (e.g.,for employees and contractors},and must va lidatetheir identity. This access is controlled by: •Authenticating a claimed identity to the satisfaction of an access permission- granting authority.This authentication entails all individual users being positively and uniquely identified before being granted access using one or more authentication factors such as: o Shared secrets (e.g.,passwords,personal identification numbers (PINs)tokens) o Something you have (e.g.,certificate,Time-Based One-Time Password to a mobile device) o Something you are (e.g.,biometricfingerprint,biometric face print,biometric voice print) •Having systems and network administrators or access providers review and verify with the user's supervisory manager that the User IDs,accounts,and associated comm and and data access permissions a re appropriate fort he person's job responsibilities.Where a valid business requirement does not exist for the continuance of such privileges,access is revoked. •Controlling privileged access to systems and network elements through established security administration controls that restrict access to sensitive information,and network processors,as well as limiting the a bilityto set,modify or disable system security functions to authorized staff. •Identifying and recording,through audit logging,each successful and unsuccessful access attempt,and blocking access when access attempts exceed threshold settings. 20 2 3 AT&T Intellecual Prope rty Ali ugh s reserved AT&T and the Globe logo are registered trademark.of AT &I Intellectual Property Page 18 Arer---;_;, AT&T Information &Network Security Customer Reference Gude March 2023 v7.4 •Requiring that all passwords,pass phrases,and two factors for user authentication (employee,contractor,business partner,etc.)conform to established rules.The rules for passwords specify:the minimum number and types of characters,uniqueness both from previous user passwords,as well as from usernameor dictionary words, avoid a nee ofrepeating characters,limitations on password sharing or group use,and requiring passwords to be changed at regular intervals.In addition,cert a in common passwords are blocked from being used. 16.2 Access Authorization Control AT&T Personnel Only AT&T personnel with a current business need are authorized with physical and logical access to facilities and systems. Access (physical and logical accesses)is validated upon staff re-assignment or removed upon term in at ion of employment.As a control measure,physical and logica I accesses a re revalidated regularly at defined time interva Is to verify that the staff continues to have a legitimate business requirementforthe access. Customers Customer authorization to AT&T services is controlled through the assignment of roles that assign privileges to perform functions within a service typically that a customer has purchased. 17 Network Element Access Controls Current industry and AT&T-developed tools a re utilized for managing the authentication and approval of support personnel to access the large population of AT&T network elements including routers,switches,and wireless access points in the worldwide network.Access is provided to AT&T technica I support personnel only on an as-needed basis for individua Is with responsibility for network element maintenance and support.Access to network elements supporting Customer services is controlled by: •Using authenticating servers that validate and verify user access so that only personnel currently responsible for managing these networks have access. •Logging all access tot he authenticating servers and subsequent devices. 2023 4T&T intellectual Prcpe rty.l nights reserved.AT&T and the Globe logo are registered trademarks of AT&T Intellectual Property d AT&T'S.__J? AT&T Information &Network Security Customer Reference Glide March 2023 v7.4 •Flagging repeated failed login attempts and blocking offending accounts. •Changing passwords or passphrasesforrouters at regular intervals and complying with AT&T internal requirements for both. •Reviewing passwords or pass phrases on routers,or their management applications, whenever an employee possessing such a password or pass phrase terminates employment with AT&Tor is re-assigned. •Using strong authentication when required,specificallytwo-factortoken-based authentication for access to managed network elements. 18 Network Perimeter Protection AT&T external network connections are protected by firewalls that screen incoming and outgoing traffic based on source and destination address,protocol,and port,in accordance with AT&T security policy.Internet connections and extra nets a re protected by firewalls and demilitarized zones (DMZs)that block any direct network routing between the internet and interna I AT&T networks. Extern a I Custom er and third-party connections to AT&T networks a re protected by access controls (such as access control lists or network-based firewalls)that screen incoming and outgoing packets to allow only authorized traffic. 19 Public-Facing Website Protection Public-facing website platform applications requires protection at each of the layers:network, operating system,application,and database. Protection for the Network and Operating system layers includes: •User management systems maintaining user account access and type of access. •Monitoring systems and user activities through event logging a long with automated log analysis. •Host sea nning tools to assess vulnerabilities and configuration issues a long with searching for ma lwa re. 2023 A&T Intellect al Property.l/rights reserved AT&I and the Globe logo are registered trademarks of'&I Intellectual Prope ty. AT&T Information &Network Security Customer Reference Gude March 2023 v7.4 •Network sea nning of each device to determine potentia I vulnerabilities,where scanning is performed both from outside of the AT&T network in,and from inside of the corporate network out. Protection for the application layer including data base entails fulfilling the AT&T Security Policy and Requirements for Application Development and Sustainment including Mobile Applications.For example,strong authentication and change of passwords regularly are required on our public facing websites where authentication is used.New threats and vulnerabilities are addressed on an ongoing basis to protect the public-facing website platform applications against known attacks. 20 Vulnerability Management Process AT&T utilizes an internal global program to acquire and distribute security advisories,coupled with review and compliance processes as a follow-up to these advisories.Security advisories predominantly consist of newly identified vulnerabilities and flaws to network software, systems and equipment which could potentially allow unauthorized users to bypass access controls and/or gain access to data. AT&T continually reviews bulletins,alerts and advisories regarding security issues,patches, vulnerabilities,and exploits from vendors and organizations (such as US-CERT)for AT&T owned and managed network assets. The vulnerability management program is also responsible fornotifying system owners and or administrators to apply security patches to network systems in a timely manner.Each security advisory is reviewed,evaluated,assigned a severity rating,and published by the AT&T globa I security organization,which in turn,dictates the timefra me within which the vulnerability must be resolved. 21 Security Incident Reporting and Management AT&T uses a consistent,disciplined global process fort he identification of security incidents and threats in a timelymannertominimizethe loss or compromise of information assets belonging to both AT&T and its Customers,and to facilitate incident resolution.Each employee and contractor is responsible for reporting suspected or suspicious security incidents. 2023 MT&T Intellectual Property ll ghts reserved AT&T and the Globe ogo are registered trademarks otTT Intellectual Propent, AT&T Information &Network Security Customer Reference Gude March 2023 v7.4 The AT&T Global Technology Operation Centers (GTO Cs)m aintain 24x7 near real-tim e security m o nitoring of the AT&T netw ork fo r investigation,action and response to netw ork security events.A T&T Threat M anagem ent platfo rm and program provides nearreal-tim e data co rrelatio n,situational aw areness report ing,active incident investigation and case m anagem ent,trending analysis,and predictive security alert ing. If A T&T disco vers that a part y has obtained unauthorized access to custom er's data during a security incident on AT&T s netw ork and/or data storage fa cilities,AT&Tw ill pro m ptly co nduct an investigation to determ ine w hen,and if possible,how the incident occurred,and w ill prom ptly notify the custom er co nsistent w ith all applicable law s and regulations. Inci dents are report ed to the AT&T Com puter Security Incident Response Team and,if ap pro priate,senior m anagem ent to draw att ention to the types of att acks report ed by our incident response team as w ell as other notew ort hy incident and vulnerability info rm ation. 22 Intrusion Detection Services/Intrusion Prevention Services (ID S/IPS) A T&T em p loys a co m bination of intern ally and com m ercially developed tools to detect attem pts by unauthorized persons to penetrate the AT&T Glob a I Netw ork.AT&T does not m o nitor individua I Custom er co nnections fo r intrusions,except w hen pa rt of a m anaged security serv ice.For Custom ers w ho have subscribed to this co m ponent of m anaged security se rv ice,AT&T w ill prom ptly notify the Custom er if it believes that a detected intrusion att em pt m ay im pact the Custom er's serv ice. 23 D istributed Denia I of Service A T&T em p loys a co m bination of intern ally developed and co m m ercial tools to detect and m itigate D istributed Denia I of Serv ice (DDoS)att em pts by unauthorized persons to penetrate the A T&T G lobal Netw ork.A T&T does not m onitor individual Custom er co nnections fo r intrusions,except w hen part of a m anaged security serv ice.For Custom ers w ho have subscribed to this co m ponent of m anaged security serv ice,AT&T will pro m ptly notify the Custom er if it believes that a detected DDoS event m ayim pactt he Custom er's se rv ice. 24 W orkstatio n Security M anagem ent The w orkstatio n security policies pro tect A T&T and Custom er assets through a series of pro cesses and technologies incl uding,but not lim ited to,verification of personnel workstation 20 2 3 I &T Intellectual Property.A l!rights reserve d AT&I andth G lobe logo are registered trademark of AA &I Intellectual Prope rty Page 22 ~S AT&T ~ AT&T Information &Network Security Customer Reference Gude March 2023 v7.4 accesses,endpoint (anti-virus and a nti-malware)protection,Operating System hardening and updates,full disk encryption where permitted by law to protect sensitive information on portable assets,a long with a firewa II intrinsic to remote access software implemented on workstations or portable PCs that remotely connect to the AT&T network.AT&T also limits the administrative capabilities of each workstation. Securing of the persona I com puterwhile in use is further managed by the requirements for log-on passwords,hard drive passwords where possible,and password-protected keyboard or screen-locks that are automatically triggered through inactivity.Management at AT&Tis responsible for ensuring complia nee with these policies. AT&T workstations are required to have active endpoint protection software.AT&T's endpoint protection software vendor provides threat protection updates which are referenced automatically byworkstations across the Company.Updates are provided continuously, including in the event of an outbreak,via the vendor's cloud-based solution.Furthermore, security advisories forwarded by the AT&T Chief Security Office provide information regarding security threats and mitigation strategies to AT&T personnel. 25 Change Management To maintain the integrity of the security infrastructure,AT&T uses documented change management processes to submit,approve,and report change requests.A new change request initiates scheduling of a maintenance activity and a pprova I processing.Change requests must receive the appropriate a pprova Is prior to being performed. The scope of the AT&Tchange management program includes,but is not limited to: •Installing,removing,or modifying software •Modifying configuration parameters including Operating System (OS)and application security logging and security parameters •Upgrading to a new release level •Installing patches orfixes •Invasive system or process testing •Changes to application software •Changes to hardware (physical and virtual) Pa 23 ~S AT&T--;__;, AT&T Information &Network Security Customer Reference Guide March 2023 v7.4 •Changes to the network om et work elements (physical and virtua I) 26 Security Status Checking and Vulnerability Testing 26.1 Secu rity Status Checking •Status Checking is performed bycentralizedtoolson a regularbasis to review and verify system security settings,computer resource security settings and status,and users having security administrative authority or system authority. •Verification of authorized software compliance •Status Checking includes the testing ofnetwork elements to verify the proper level of security patches,and to confirm that only required system processes a re active. •Validation of server compliance to AT&T security policy is conducted on a regular basis on AT&T servers. 26.2 Vulnerability Testing and Security Analysis Vulnerability Testing is performed by authorized personnel to determine whether controls can be bypassed to obtain any unauthorized access. •Vulnerabilityteststoevaluatethe level of safeguards on network components are performed on a varying frequency based on the risk of compromise and other factors, utilizing authorized leading-edge testing tools. •Vulnerability scans a re conducted on networks,computer hosts and applications owned by AT&T at regular intervals as directed by AT&T security policies using AT&T- developedtools and leading-edge scan tools from recognized commercial software providers. Network orcomputersecurity analysis is commonly referred to as intrusion testing, penetration testing,sweeps,profiling,and/orvulnera bility analysis.Performing security analysis of the AT&T networks or computers or applications is the responsibility of AT&T. Perform a nee of security analysis by Customers is expressly prohibited unless written approval has been obtained from AT&T. 223TT intellec al Prope rty l !rights reserved AT&T and the Globe logo are registered trademark of &T Intellectual Property Page 24 AT&T Information &Network Security Customer Reference Gude March 2023 v7.4 26.3 Security Status Reporting Information regarding the security status of the AT&T infrastructure and services is managed and communicated on a need-to-know basis.Results of security health checking and vulnerability testing are tracked and reported by the security programs responsiblefor compliance management of those activities.Security status,as well as progress on security initiatives,is combined with threat intelligence gathered through trend analysis and reported to security organization executives. Security program managers share security status information to promote alignment of program objectives and prioritization of efforts.This disciplined sharing of security status information and reporting enables AT&Tto achieve synergy and cooperation among security teams and appropriate management attentiontotheAT&Toverall security posture. 27 Compliance 27.1 Security Compliance Reviews AT&T conducts regular interna I reviews of operations and applications functions for compliance with AT&T Security Policy and Requirements (ASPR).AT&T considers such reviews as essential to evaluating the adherencetothe established security procedures worldwide.Results of these reviews are reported to AT&T region a I security managers and executive management Results ofroutine internal reviews are not typically shared with Customers,except as warranted by applicable auditing standards Security reviews may be facilitated or conducted by the AT&T Chief Security Office;by a business area sponsorof a product,service,or supplier or partner relationship;orby an operations team responsible for life-cycle service management.Business and operations areas are encouraged to perform self-reviewstoverifycompliance with published security requirements. An internal review of compliance with security requirements is a comprehensive review of an organization's adherence to regulatory guidelines and interna I policies,controls,and procedures,as applicable.Security auditors or assessors evaluate the strength and thoroughness of complia nee.Assessors review security policies,user access controls and risk management procedures overt he course of a compliance engagement and report the findings to all key stakeholders. AT&T Information &Network Security Customer Reference Gude March 2023 v7.4 27.2 Internal and External Reviews and Audits In addition to the security compliance reviews,AT&T conducts regular internal and external reviews to assess compliance with regulatory,industry,corporate governance,and privacy requirements.For certain Services,AT&T retains external auditors for audits and certifications of AT&T's security practices and controls against various standards,such as Sa rbanes-Oxley,SSAE18/ISAE3402,and Payment Ca rd Industry (PCI)Data Security Standard (DSS),the Information Security Standard (ISO/IEC 27001),and the Quality Management Standard (ISO 9001)in the following areas within AT&T:Network Operations,Supply Chain, and Government Solutions). AT&T has adopted the Statement on Standards for Attestations Engagements (SSAE)in conjunction with the International Standard on Assurance Engagements (ISAE).SSAE 18/ISAE 3402 standard as the professional standard for service organizations to obtain an independent assessment a bout the effectiveness of internal controls that are relevant to our Customer's financial statements.An examination underthis standard signifies that a service organization has had its control objectives and control activities,including controls over information technology and related processes,examined by an independent accounting and auditing firm.A formal report containing the auditor's opinion,detailed control descriptions,and test results is issued to the service organization at the end of the examination.This formal report is referred to as a Service Organization Control (SOC) Report. AT&T plays multiple roles in PCI compliance -one being a Merchant and the other being a Service Provider.AT&T serves as Merchant because it accepts credit cards as payment for goods and/or services.AT&T serves as a Service Provider as it may store,process,or transmit cardholderdata on the entity's behalfo r serve as a managed service provider that manages components of the entity's cardholderdata environment,such as routers,firewalls, databases,physical security,and/or servers. Additional info rmation about external audits and certifications relevant tot he Services is available from the Customer's AT&T account team upon request.AT&T will provide applicable audit reports to Customers that AT&Tundertakes as part of its general business operations.Such reports are AT&T's Confidential Info rmation and will be subject to restrictions on use and disclosure. AT&T will engage in genera I security discussions with client executive representatives to address questions or concerns from their Customers orthe Customer's auditors.However, security reviews conducted by AT&T Customers or their representatives a re only permitted under specific terms and conditions,including non-disclosure,and require express written €2023 AT&I intellectual Property.Ali rights reserved T&T and the Globe logo ate registered trademarks of AT&T Intellectual Property Page 26 ~ AT&T'Sd AT&T Information &Network Security Customer Reference Glide March 2023 v7.4 authorization from AT&T concerning the scope and frequency;a fee may be charged as well to cover the cost. 27.3 Compliance with Standards and Regulations AT&T's Code of Business Conduct is the foundation for how we do business,and how we treat each other and our Customers.The Code puts our values in action and guides us to the right decisions every day.Each employee is responsible for being familiarwiththe information in this Code and for following the Code and the Company's policies and guidelines. AT&T possesses sensitive,detailed information about our Customers,who rely on AT&T to safeguard that information.Laws and regulations tell us how to treat such data.Any inappropriate use of confidential Customer information violates our Customers'trust and may also violate a law or regulation.Preserving our Customers'trust by safeguarding their private data is essentialtoour reputation.We are diligent about following the laws and regulations that relate to our business.The Company's internal policies and procedures support and clarify these laws and regulations and facilitate our compliance.Our business has grown into many parts of the world.While our goal is to conduct business consistently across the globe and in accordance with the principles of this Code,we adjust our practices to comply with the laws and requirements ofour diverse markets. AT&T complies with legal,regulatory data protection and privacy controls relevant to its services in the countries where we do business (e.g.,GDPR,CCPA).AT&T processes and programs are designed to support external corporate compliance regulations (e.g., Sarbanes-Oxley,ISO 27001,and Payment Card Industry certifications),as well as with standards applicabletoAT&T commercial activities. Subject to availability,AT&T offers custom network services as well as managed security products and services that can support Customer compliance with certain regulations in applicable countries.Examples include the Health Insurance Portability and Accountability Act (HIPAA)in the United States,and security standards as specified through governing bodies such as the European Union.To the extentthatAT&T personnel require access to information subject to privacy regulations,such information is used only for rendering service to the Customer,network management,service assurance,or as the Customer has otherwise expressly authorized. 2023 T&T intellectual Prop rty.ll ghts reserved AT&T and the Globe logo are registered trademarks of A&T Intellectual Prop arty Page 27 AT&T Information &Network Security Customer Reference Guide March 2023 v7.4 28 Business Continuity Management Planning for and responding to crises is something that AT&Tperforms on a routine basis. The company has extensive experience responding to a wide variety of situations,both anticipated and unanticipated situations. AT&T maintains a Business Continuity Management Program (Program)to help prevent or mitigate service disruptions and aims to respond to any loss of essential AT&T business processes or AT&T services as quickly and safely as practicable.A global team of industry- leading,certified,and experienced business continuity experts are responsible for the implementation of the risk-based approach to document,certify,and maintain business resumption plans on an annual basis or as business conditions require greater frequency. The Program is ISO 22301 certified,initially obtained in 2015 under the U.S.Department of Homeland Security Voluntary Private Sector Preparedness Program (PS-Prep"%).Maintaining this recertification demonstrates AT&Ts continued commitment to resume business operations and customer service delivery in the vital hours and days after a disaster strikes. AT&T is also aligned and/or certified to the: •Disaster Reco very Institute International Professional Practices •CTIA,as part of its Business Continuity/Disaster Reco very Program •National Incident Management System •ISO 27001 pertaining to Information Security Management 29 Network Disaster Reco very AT&T's Network Disaster Reco very (NDR)team provides recovery solutions and support for Network disaster responses in the U.S.and across AT&Ts Most of World (MoW)service areas. NDR's inventory includes portable generators,emergency communications assets,telco technology recovery trailers,hazmat response trucks,and a broad array of logistical support equipment including command centers,fuel trailers,and bunk trailers. ND R's technology,asset management,and emergency communication teams are continually evaluating emerging technologies that will improve our readiness to respond.NDR partners with other AT&T Network organizations to provide proactive disaster response solutions. NDR maintains and stages assets at more than twenty warehouses and equipment yards allowing for a rapid response across AT&T's service footprint. ND R's core team ensures the physical and technological readiness of the reco very equipment to enable asset deployment anywhere in the U.S.and worldwide7 x24x365.NDR uses a large pool of AT&T employees from across all business units to be emergency responders during ?2023 TT Intellectual Property.Ali ghts reserved TT and the Globe logo are registered trademarks ofT&T Intellectual Property Pae 28 AT&T Information &Network Security Customer Reference Gude March 2023 v7.4 times of need.They physically deploy,turn-up,and reco ver the assets as needed;that capability is built and sustained using hands-on training exercises. 30 Privacy Customer information is accessible only to those authorized to access and view it.AT&T has implemented a six-tiered Information Classification framework for categorizing information based on sensitivity of the content and legal requirements.Document markings are specified for each data classification to identify the means and levels of protection required to safeguard information in each classification. Customer information managed by AT&T is protected by a standard privacy policy applicable to all employees and contractors,and a Code of Business Conduct that includes consequences for an employee's violation of obligations to protect personally identifiable information.AT&T personnel receive periodic awareness and compliance training to reinforce the Company's privacy standards. Certain Customer information managed by AT&T,as defined by applicable contract terms, or classified as Sensitive Personal Information (SPI),such as Social Security numbers,credit card numbers and mobile device location,is given significant protection,including encryption (where permitted by law)when stored on AT&T networks. AT&T employs information and data destruction and sanitization procedures to physically destroy,shred,erase or wipe electronic and physical media used to store proprietary data and information in acco rdance with commercially accepted practices when the media is no longer required for business purposes or hard copy leaves the control of the company.Equipment containing storage media a re checked so that any proprietary data and licensed software has been removed or securely overwritten prior to disposa I. The AT&T Chief Privacy Office maintains the AT&T privacy policy.This privacy policy is available at (https://att.com/privacy).Compliance with legal and regulatory privacy requirements is addressed in the "Internal and External Reviews and Audits"section. 31 Strategy of Continuous Advancements The world of networked computing-especially for today's mobile,always-connected devices and applications,as well as cloud environments -is fast moving and highly dynamic.Thus, AT&T is continually advancing securitythrough active security research and development ¢2023 T&1 Intellectual Property.Al rights reserved.AT&T and the Globe iogo are registered trademark of AT&T Intellectual Propert, AT&T Information &Network Security Customer Reference Guide March 2023 v7.4 programs,involvement in standards organizations,tracking of industry developments,and evaluation ofnew security technologies and products.New tools and systems are regularly evaluated and deployed as necessary.New security architectures,taking advantage of the latest advances in virtualization,artificial intelligence,and networking,are designed and implemented to protect the mobility-and-cloud-based enterprise in the era of large sea le, sophisticated attacks. 32 Customer Security Responsibilities AT&T Customers a re responsible for establishing and implementing appropriate technical and organizational policies and procedures to safeguard its data and sensitive information against unauthorized access or use,and any connection to the AT&T Global Network from loss, disclosure,unauthorized access,or service disruption.The Customer is expected to promptly notify AT&Tof any actual or suspected security incidents or vulnerabilities relating to AT&T services of which the Customer beco mes aware. Customer programs should address,at a minimum,physical,and logical security,and confidentiality of data.The Customer should designate a member of its managementteam to be the owner of its security policy and program.The Customer's security obligations include,but are not limited to: •Responsibilityfor protecting the Customer's confidential information from disclosure. •Responsibilityforthe management of Customer data,content and transaction information stored on or transmitted overt he AT&TGlobal Network,e.g,backup and restoration of data,erasing data from disk spacethatthe Customer controls. •Responsibilityforthe selection and use of appropriate services,security features,and options to meet the Customer's business and security requirements,such as encryption to protect privacy of personal information. •Responsibilityfordeveloping and maintaining appropriate management and security procedures,such as,physical,and logical access controls and processes,(e.g., application logon security,including unique user identifications and passwords/pins/tokens complying with prudent security policies)on any Customer provisioned and managed networked devices and systems. •For "Client Managed"Customers who retain administrative control of their environment or portions thereof,sole responsibilityfortheirown patch management, 2023 4I&I Intellectual Property li ights reserved AT&T and the Globe logo are registered trademark of"&T Intellectual Property AT&T Information &Network Security Customer Reference Gude March 2023 v7.4 including the review,assessment,and application of patches.Under these circumstances,the Customer assumes all risks due to vulnerability exploitation, including any additional usage charges due to such incidents.AT&T may disco nnect a "Client Managed"Customerfrom the network if AT&T finds them to be infected with a virus or other malicious code such that AT&Tor its other Customers could be placed at risk.If they choose,"Client Managed"Customers may upgrade their service level to "AT&T Managed",in which case AT&T network and information security policies and procedures will then apply. •Responsibilityforthe protection and physical security of devices and systems on the Customer's premises,including preventing unauthorized sensors,sniffers,and eavesdropping devices from being installed in the Customer's premises. •Responsibilitytoensure no security testing or scanning,etc.,sourced by the Customer occurs on network or application components outside the responsibility and ownership of the Customer. •Responsibilitytoensurethat its end users com ply with applicable laws and with the AT&T Acceptable Use Policy (found at https://ww w.att.com/legal/terms.aup.html)in using any service offered by AT&Tthat is provided over or includes access to the Internet. •Responsibilityforthe acts and omissions of the Customer's end users of any service obtained from AT&T. •Responsibility to notify AT&T promptly of any security breaches detected by the Customer related to the services provided by AT&T. Many country laws (for example,in the United States)prohibit unauthorized access to data transmitted over a public network or commercial carrier(e.g.,Internet)and unsecured transmission lines (e.g.,cellular,radio or satellite).However,these open transmission services offer increased opportunity for unauthorized parties to discreetly obtain transmitted data. Consequently,all transmitted data containing information that Customerwantsto protect should be encrypted when transmitted across such networks or lines.Responsibility for encryption of data traffic is solely the responsibility of the Customer data owner. AT&T serves customers with widely varying privacy and security requirements.These include agencies of federal,state,and local governments and,in addition,firms in the financial and health care sectors covered by industry specific laws and regulations requiring the 2023 AI&T intellectual Property.All rights reserved.AT&I and the Globe logo are registered trademark of &T Intellectual Propert, Page 31 AT&T Information &Network Security Customer Reference Guide March 2023 v7.4 pro tectio n of personal and private info rm ation.AT&T co m plies with all legal and regulatory privacy co ntrols relevant to netw ork serv ices.W e reco gnize that our custom ers are not only required to pro tect such info rm ation but also m ay have duties to docum ent the m anner in w hich they and their pro viders have done so. AT&T expects that custom ers'specifications w ill include specific line-item level requirem ents regarding co m p liance w ith special law s and regulations,to the extent that these law s and regulations ap ply to A T&T s pro vision of serv ices.W hile som e obligations are ow ned by AT&T,others are ow ned by the custom er,so it is the custom er's responsibility to define custo m requirem ents to m eet their needs.The specific m anner in which we m eet custom er requirem ents w ill depend on the nature of the netw orks,pro ducts,and serv ices w e a re asked to pro vide.W e view these specific requirem ents as m atters of netw ork,pro duct,and serv ice design. 33 Sum m ary AT&T is one of the w orld's largest co m m unications co m panies and is reco gnized as a leading provide r of IP-based co m m unication serv ices to businesses and consum ers.AT&Tview s security as a pro cess,driven by m anagem ent direction/directives,by user aw areness,and support ed by expert skills and advanced technology.The security policies,program s and initiatives outlined throughout this docum ent are adm inistered worldwide by AT&Ts Chief Security Off ice. This do cum e nt pro vides an overv iew of AT&T security policies and program s and how they are designed to safeguard AT &TC ustom ers and their data w hile m anaged by AT&Tor in transit on an AT&T netw ork.This docum ent also pro vides a sum m ary ofthe Custom er's security responsibilities to pro tectt heirgreatestassets and heightens their aw areness of w hy they sho uld im plem ent security m easures. 34 A ppendix 34.1 A T&T M anaged Services •AT&T Managed Servicestakeadvantageofthe securityoftheAT&Tglobal Intern et Protoco l/M ulti-Pro toco l Label Sw itching (IP/M PLS)netw ork.M PLS technology enables the creation of feature-rich netw ork-based serv ices co upled w ith AT&T m anagem ent expert ise,tools,and autom ation.A T&T Net w ork-based m anaged serv ices include A T&TV irt ual Private Netw ork (A T&TV PN )Serv ice,AT&T Dedicated Intern et,and AT&T Flexw are Serv ice and A T&T SD -W A N 2 234AT&T Intellectual Property.li ght reserved AT&'and the Globe logo are registered trader1arks of &T Inelieaua Property AT&T Information &Network Security Customer Reference Gude March 2023 v7.4 •AT&T Virtual Private Network (AVPN)Service is a network-based IP VPN solution that provides a menu of transport capabilities in over 195+countries ..It combines the flexibility of Ethernet and IP access with an advanced MPLS core to provide reliable highly secure Multi-Site connectivity Customers can build an application-aware VPN to link global locations,enabling efficient transport of voice,data and video via a single connection.This solution supports Customer managed routers and AT&T managed firewa II and intrusion detection services.AT&T NetBond Service provides a private virtual IP network connection between a supported cloud service provider and a supported AT&T network service using Virtua I Network Connections (VN Cs)provided by AT&T. •AT&T Dedicated Internet helps Customers consolidate management of their Internet applications with high-speed dedicated access,optimized performance and security.This service provides proactive 24x7 network monitoring,enhanced network securityfeatures,and maintenance of the communications links between Customer locations and the AT&T network.Customers can select a completely AT&T-managed solution or can choose toself-managecomponentsoftheirlnternet solution. •AT&T FlexWare (previously known as AT&T Network Functions on Demand)is a managed service that allows Customers to deploy and use one or more Virtual Network Functions in conjunction with associated AT&T Equipment which may be included in the Customer's solution.Virtual Network Functions are networking capabilities,such as routing,SD-WAN and firewa II that have traditionally been implemented in single-purpose hardware appliances and can now run as virtualized software instances at various Sites across the Customer's network. •AT&T SD-WAN (Software-Defined Wide Area Network)is a networking approach that uses a centralized control function incorporating user defined application and routing policies,to provide highly secure,dynamic,application-aware network traffic management and is available in various connectivity types to fit Customer's business needs.This solution can provide centralized management of the network giving Customers visibility into network and applications perform a nee,a I lowing more control of the network as well as costs and capital expenditures. 34.2 AT&T Security Products and Services AT&T offers managed security products and services to its Customers,designed to assess and protect their vital network infrastructure.Ourcybe rsecurity platform is equipped with tools, 2023 AT&T Intellectual Property.All ights reserved AT&I and the Globe logo are registered trademarks (AT&T Intellectual Property Page 33 AT&T Information &Network Security Customer Reference Gude March 2023 v7.4 proc esses and pe op le w ith the necessary expe rtise to help Custom ers prevent,detect,and respon d to evolvin g threats.In addition,w ith AT&T Cy/ber s ecurit y Con sulting solutions,AT&T has the flexibility and expert ise to custom design solutions to m eet Custom er needs.AT&T M anaged Secu rity Pro ducts and Serv ices include: •AT&T Managed Threat Detection and Response (MTDR)is a sophisticated m anaged detectio n and response (M DR)serv ice that helps you to detect and respond to advanced threats,both on prem ises and in the cl oud.It builds on our decades of expert ise in m anaged security serv ices,our aw ard-w inning Unified Security M anagem ent (U SM )platfo rm fo r threat detection and response,and AT&T Alien Labs threat intelligence.M anaged Threat Detection and Response has a dedicated security operations center(SO C ),pro viding 24 x 7 pro active security m onitoring,alarm validation and incident investigation,and security orchestration and incident response autom ation. •USM Anywhere™delivers pow erf ul threat detection,incident response,and co m pliance m anagem ent in one unified platfo rm .It co m bines the essential security capabilities needed fo r eff ective security m onitoring acro ss your cl o ud and on-prem ises environm ents:asset disco very ,vulnerability assessm ent,intrusion detection,endpoint detection and response,user and entity behavior analyt ics (U EBA),SIEM log m anagem ent,co ntinuous threat intelligence,playbooks,autom ation and orchestration. •USM Anywhere™Advisors pro vides fo r reactive support ,incl uding platfo rm tuning,configuration,and incident investigations,fo r a pre-defined num ber of m o nthly hours.This is available fo r cl ients using USM An yw here"to m anage their security environm ent but need a bit of help at tim es to optim ize their deploym ent. •AT&T Threat Detection and Response for Government is FedRAM P authorized at the M oderate Im pact Level and built on our aw ard-w inning Unified Security M anagem ent (USM )platfo rm ,w hich co m bines threat detection,incident response,and co m pliance m anagem ent.Featuring built-in integrations with other IT and securitytools,our single-pane-of-glass view pro vides visibility across your enviro nm ent,both on-prem ises and in the cl oud.AT&T Threat Detection and Response fo r Govern m ent is fa ster to deploy and easierto use than other threat platfo rm s,allow ing your security team s to begin discovering threats sooner. €2023 T&T inte llect u al Prope rty.A l!rights reserved.A T&"and the Gl obe logo are registered trademark of &T Intelle .ual Property AT&T Information &Network Security Customer Reference Guide March 2023 v7.4 •AT&T DDoS Defense is a Distributed Denial of Service (DDoS)attack identification and mitigation capability within the AT&T network cloud providing increased protection from malicious traffic by eliminating it before it reaches the Customer's network. •AT&T Authentication Verification Services (AAVS)is a service that provides enterprises with consented access to AT&T mobiles subscriber data to authenticate a userthrough the use of subscriber,device data,and network data. The service is delivered as a network-based service via Application Programming Interfaces (APls)and allows enterprises to integrated fraud defense into new or existing applications and processes •AT&T Premises-Based Firewall Service is a managed network security service that provides the first layer of defense between a loca I area network (LAN)and the Internet.Premises-Based Firewall Service includes all hardware and software components,configuration,installation,and day-to-day management and maintenance backed by expert customer support and proactive network monitoring.Email and Web Security Solutions include AT&T Secure Network Gateway Service,an integrated,turnkey security solution a I lowing Customers to bundle AT&T Network-Based Firewa II Service,and AT&T Web Security Service on one convenient contract and bill.The service offers a single pricing schedule with multiple service and term discounts.AT&T Web Security offers URL blocking and application filtering of ma lware for Web traffic with rea I-time reporting of service results. •AT&T Endpoint Security Services encompass a variety of Endpoint Protection, Endpoint Detection &Response,Unified Endpoint Management and Mobile Threat Defense solutions helping customers secure and manage endpoints running Windows,macOS,Linux,Android and iOS.These solutions use threat intelligence &research as well as advanced Machine Learning methods to identify and stop attacks including Ransomware and other malware.These solutions also notify OS vendors and users of required OS upgrades,patches or other remediation actions. The management solutions work in conjunction with the security solutions to help enforce security policies across traditional (Windows/macOS),servers (Linux)and mobile (Android/iOS)endpoints.AT&T Endpoint Security Services serve organizations of all sizes in Commercial and Public Sector market segments. •AT&T Government Trusted Internet-A fully managed,CISA-compliant,and scalable cloud-delivered security service,AT&T Government Trusted Internet ¢2023 AT&I intellectual Property.li ights reserved.AT&T and the Globe logo are registered trademarks of AT&T Intellectual Property Page 35 ~ AT&T ~ AT&T Information &Network Security Customer Reference Gude March 2023 v7.4 ad heres to the TIC 3.0 initiative w hile providing security pro tection fo r federa I agency co nnections.In addition to significant security capabilities,AT&T Govern m ent Trusted Intern et incl udes a m ultitude of capabilities,including the CISA standard on TIC capabilities and optional Zero Trust Netw ork Access (ZTNA) w ith 24/7 Security Operations Center (SO C)and Security Operations and Analysis Center(SO AC).AT&T Govern m ent Trusted Intern et uses AT&T Direct Intern et (A D I)as its transport m echanism fo r branch off ices.Features apply to traff ic that has been fo rw arded to the serv ice. o Next-Gen Firew all (FW aaS) o Data Loss Prevention (DLP) o A T&T Secure W eb Gatew ay o Enha need pro tection fr om unknow n threats with cloud protection o Intrusion Prevention System (IPS) o Cloud Access Security Bro ker(CA SB)functionalities o Threat detection w ith advanced analysis o IPsec VPN and SSL decry ption o Traff ic logging fo r visibility,co m pliance,and co rrelation o Threat co rrelation w ith OTX o UR L filtering o Transparent DN S security o Traditional use case-security features available under AT&T M TIPS •Cybersecurity Consulting Services pro vide Risk Advisory Serv ices,Cyber O perations and Cyber as a Serv ice (C aaS).Solutions range from security strategy developm ent,pro gram design,technica I assessm ents that help evaluate security posture,strategy,risk &co m pliance co nsulting,security operations co nsulting incl uding vulnerability m anagem ent,and security response co nsulting including incident response,rem ediation,and post m ort em analysis that help align security w ith business objectives,assessm ents that help evaluate security posture and m eet co m pliance requirem ents and technical security assessm ents fr om a netw ork and application perspective to keep abreastofthethreat enviro nm ent. The increasing fr equency,sophistication,and ever-changing nature of cyber intrusions and data breaches co ntinually challenge organizations'cyber m itigation and risk m anagem entteam s.Cybersecurityexpertise can help organizations handle the sea le and com plexity of their cybersecurity needs. )023 A T&T Inte llect u al Pro p rty.ll ights reserved AT&I and the G lobe logo are registered tradem a rks of A &T Intellectual Proert Page 36 AT&T Information &Network Security Customer Reference Gude M arch 2023 v7.4 Tailored to your sp ecific business environm ent and requirem ents,AT&T CybersecurityCo nsu lting Serv ices address the essential elem ents of cybersecurity,fr om strategy,govern ance,and enterprise risk m anagem entt o co ntro ls architecture,im plem entation,and m anagem ent Our so lutio ns,pow e red by AT&T Alien Labs Threat Intelligence,fo cus on aligning business objectives and IT needs to fit your organization w ith Info rm ation Security and Risk M a nagem ent These serv ices pro vide co m prehensive analysis of your security requirem ents against industry standards and best practices, prioritize risks and identify co ntrols and rem ediation opport unities. AT&T Cybersecurity Consulting also pro vides a suite of infr astructure,security operations,transfo rm ation,threat m anagem ent and vulnerability serv ices.These serv ices im p ro ve security operations to allow organizations to accelerate adoptio n of em erging technologies,prioritize reso urce allocation and pro vide better orchestratio n acro ss the security fa bric. They also help reso lve all aspects and im pacts of cyber breaches w ith technica I investigation,fo rensics,co ntainm ent and reco very .A n incident response team can help im pro ve tim e to co ntainm ent and prevent threats w ith expert s w ho know the organizatio ns and enviro nm ent. At AT&T,w e help organizations m inim ize risks,m anage security operations eff ectively and w ork tow ard co m pliance requirem ents are m et. AT&T Cybersecurity Co nsulting Serv ices can help you: o Co nnect the Business and Security Goals o Drive Faster,M o re Eff icient Security Response o Know and Im pro ve Your Security Posture Our se rv ices ad d ress regulations such as: o PC I o H IPAA /HIT EC H o ISO 27001/27002 o FISM A /Fed Ram p o GLBA AT&T Cybersecurity Consulting helps pro vide edge-to-edge security solutions in today's evolving threat landscape w ith a m ulti-layered appro ach. Pae 37 AT&T Information &Network Security Customer Reference Gude March 2023 v7.4 •V uln erab ility M anag em ent-AT&T Con sulting w ill utilize best in class vulnerability tools along w ith a risk-based assessm ent to im plem ent and m anage a vulnerability pro gram custom izedtoyour needs. •Risk M an ag em ent-AT&T Consulting can assist w ith an eff ective risk m anagem ent pro gram operated in cl ose alignm ent with business goals to include risk and strategy. •In ci d ent Resp o n se -A T&T Consulting can co nduct an investigation or supplem ent intern al cybersecurity and legal team s. •Security O p eration s-AT&TC onsulting can transfo rm your Security Operations Center (SO C)w ith next-generation securitytechnologies including defining serv ice goals,assess current environm ents,identify rem ediation opportunities, and develop your ro adm ap. •Co m p lian ce-A T&TC onsulting can help you adhere to regulatory co m pliance requirem ents and m eet strategic business objectives in a co st-eff ective m anner. •Em e rg in g Tech nology-A T &T Consulting w ill provide guidance with M obility, Clo ud security strategy,loTSecurity,and Security innovation. For furt her info rm ation on AT &T Consulting,ask your acco unt team or visit htt ps://w w w .business.att .co m /solutions/Fam ily/cy bersecurity/co nsulting. These pro ducts and serv ices m ay not be available in all regions.For m ore info rm ation on these and other pro ducts and serv ices,please visit htt p://w ww .business.att .co m or co ntact your AT &T acco unt team. AT&T Switched Ethernet Service"M Network Security Questions and Answers Introduction:This document provides information about security aspects of AT&T Switched Ethernet Service (ASE)in a question and answer format.Please also refer to our non-service specific "AT&T Information &Network Security Customer Reference Guide,"a more expansive look at network security and "Seven Pillars of Carrier-Grade Security in the AT&T MPLS Network"which discusses AT&T's global MPLS network.Portions of this document may reference those documents for more detail.They are available from your AT&T representative. Table of Contents 1.Can a bad actor access the AT&T fiber or equipment at a customer premises?2 2.If there is fiber connecting to our NTE,can a "bad actor"put a tap on that fiber (i.e.in telephone equipment room,entrance facility location,etc.)to pick up all traffic coming/going to that port?........2 3.If there is an NTE on premises (e.g.Ciena 3930)is there a technician port that a bad actor can plug into to get access to data going across that NTE?..2 4.Can a "bad actor"plug into an empty UNI port in the NTE installed at multi-tenant building and "tap into"the customer's port that is working on the same NTE,in order to gain access to the customer router /switch at that prem 3 5.What about service provided over copper loop facilities (EoCu)?3 6.If a given customer subscribes to ASE and then uses the VLAN ID of another customer,can it connect to that other customer's network?4 7.How is a customer's traffic transported within the ASE core network which includes many other customer's traffic on a common fiber or switch?4 8.I understand that ASE traffic is not transported over the Internet.But clearly some ASE ports are used to connect customers to Internet Service Providers (ISP).So if an ISP uses ASE,can a bad actor access the ISP's network and from there gain access to other customers'ASE ports?4 9.If AT&T MPLS backbone carries our national/global VPN traffic,how is that separate from Internet traffic we carry?5 10.AT&T employees have ability to access the NTE that serves our ASE port.How can we be sure a bad actor cannot use the same access to get in to access or reconfigure our network?......................5 11.Can an AT&T employee access customer data?5 12.Can a bad actor obtain an AT&T employee's credentials to access customer data?6 13.Does AT&T store customer data within its network?6 14.Does a customer need to encrypt data sent over the ASE network?6 15.Does ASE have HIPAA certification?6 16.Does ASE support 802.lae (MACsec)?6 AT&T Proprietary-Not for use or disclosure outside the AT&T companies and Customer except under written agreement. 0 2017 AT&T Intellectual Property.All rights reserved.AT&T,Globe logo,Mobilizing Your World and DIRECTV are registered trademarks and service marks of AT&T Intellectual Property and/or AT&T affiliated companies.All other marks are the property of their respective owners. 1 AT&T terminates its service at a customer premises using equipment we will refer to generically as Network Terminating Equipment (NTE),as the specific device may vary by location and type of service. For AT&T Switched Ethernet Service,this device performs important functions including: •Signal regeneration to/from the AT&T network and customer equipment (e.g.router,switch). •Application of VLAN tags •Policing/filtering according to attributes of the service subscription Most AT&T Switched Ethernet Service ports are served by fiber optic facilities but in some cases may be served by metallic/copper facilities.The answers in this document are primarily written regarding fiber based service unless otherwise specified.In most but not necessarily all aspects,service delivered over copper would have comparable security conditions. In this document we will use the term "bad actor''to represent a person,machine or organization that may attempt to gain unauthorized access to an organization's network or information. 1.Can a bad actor access the AT&T fiber or equipment at a customer premises? This is site dependent and subject to controls instituted by the customer or building owner at each site. While the subsequent Q&A below describe the measures taken to avoid security risk even if equipment can be accessed by bad actors,the best practice is to ensure the customer (or the building owner when different)provides security controls so that only authorized personnel have access to the room/area containing the telecommunications gear and fiber serving that location.The physical security of that environment is dependent on local procedures,may vary by location,and is a customer responsibility. The AT&T Information &Network Security Customer Reference Guide contains more details in Section 13,Customer Security Responsibilities. 2.If there is fiber connecting to our NTE,can a "bad actor"put a tap on that fiber (i.e.in telephone equipment room,entrance facility location,etc.)to pick up all traffic coming/going to that port? It may be possible for someone to place a sniffer device in line with the physical fiber before the NTE and see traffic.This highlights the importance of securing the telecommunications equipment room and/or the customer providing encryption on their data to reduce the risk and impact of such an attempt.The physical security of that environment is dependent on local procedures,may vary by location and is a customer responsibility.The AT&T Information &Network Security Customer Reference Guide contains more details in Section 13,Customer Security Responsibilities. 3.If there is an NTE on premises (e.g.Ciena 3930)is there a technician port that a bad actor can plug into to get access to data going across that NTE? If physical proximity is obtained,the technician port is accessible.AT&T uses the following steps to minimize risk associated with that port. AT&T Proprietary -Not for use or disclosure outside the AT&T companies and Customer except under written agreement. ©2017 AT&T Intellectual Property.All rights reserved.AT&T,Globe logo,Mobilizing Your World and DIRECTV are registered trademarks and service marks of AT&T Intellectual Property and/or AT&T affiliated companies.All other marks are the property of their respective owners. 2 The default passwords (i.e.factory/super or otherwise well-known passwords)are removed from the device at initial turn-up (base configuration),and replaced with AT&T's own account login information. Thus the technician port is password protected to help prevent unauthorized users from being able to change/monitor/access the network. Even should an authorized person attempt to login to the AT&T network management system via obtaining physical access to the NTE at the customers site,all user logins to a device,to attempt any configuration or viewing of a device configuration or operational information such as status and stats, must be authenticated,and only specific commands authorized by that user's authorization level,by AT&T's TACACs+authentication system are allowed.Repeated failed attempts to log into the device are alarmed and ticketed by AT&T.Should this individual be a bad acting former AT&T employee,they would be unable to gain access,since all systems access is deactivated immediately when the individual leaves AT&T employment. 4.Can a "bad actor"plug into an empty UNI port in the NTE installed at multi-tenant building and "tap into"the customer's port that is working on the same NTE,in order to gain access to the customer router/switch at that prem. If physical proximity is obtained,the port would be physically accessible.AT&T uses the following steps to minimize risk associated with that port. Unused NTE/EMT ports (customer premise devices)are disabled in the initial turn-up/boot procedure (base configuration file automatically loaded during No-Touch turn-up),except valid network interface ports (NNls).This helps prevents port or MAC spoofing.Only when a specific service order activates the port will it be able to actively pass traffic. On premises Ethernet Multiplexers (EMUX)and Ethernet Multiplexer Terminals (EMT)that connect to the network via LAG,have IP ACL (Access Control Lists)automatically configured at LAG creation time that restricts any IP packets from reaching the CPU of the device,from any port other than valid NNI/LAG member ports. AT&T's testing of NTE/EMT devices includes scanning by an industry-leading vulnerability scanning system which assesses the device vulnerability to access attacks using any open TCP/UDP ports. 5.What about service provided over copper loop facilities (EoCu)? For EoCu based service,the NCTE (NTE equivalent)is configured and managed in similar ways.The port provisioning process is secured by Secure File Transfer Protocol (SFTP)from the very start of the device turn-up via automated procedure.SFTP requires a login and password (encrypted),and the data is transferred over a secure channel (encrypted).SFTP is born out of the SSH Protocol which uses RFC 4253 to handle the encryption,compression and integrity verification. This helps protect data such as IP address assignment and IP Gateway (EMS address)information.The Element Management System (EMS)is isolated behind firewalls.Both the NCTE &EoCu aggregator devices {Central Office based copper controllers)are certified for SSH access. AT&T Proprietary -Not for use or disclosure outside the AT&T companies and Customer except under written agreement. 2017 AT&T Intellectual Property.All rights reserved.AT&T,Globe logo,Mobilizing Your World and DIRECTV are registered trademarks and service marks of AT&T Intellectual Property and/or AT&T affiliated companies.All other marks are the property of their respective owners. 3 6.If a given customer subscribes to ASE and then uses the VLAN ID of another customer,can it connect to that other customer's network? Each subscribed port on the NTE is programmed with a unique circuit ID,port attributes and the associated Ethernet Virtual Connection (EVC)which connects it only to other port(s)on the customer's network.As traffic from the customer's router (ingress to the AT&T network)is received,AT&T appends a unique VLAN ID (service provider tag,or S-tag)to the Ethernet frame (via the NTE port)for purposes of transport down the fiber or within the core network.Thus each subscriber's traffic is logically separated from every other customer's traffic.Only AT&T can apply this S-tag and therefore regardless of what tag the customer or bad actor uses,it will not cause it to be intentionally or accidentally mixed with another customer's traffic.Even if a subscriber applied a VLAN ID that matched the AT&T S-tag of another customer,AT&T still appends its own S-tag (associated with the actual originating port),making the customer applied tag inconsequential within the AT&T network. The configuration built into our core network switch is what activates a given port and associates that port with an EVC and S-tag.These functions are not contained in the NTE. 7.How is a customer's traffic transported within the ASE core network which includes many other customer's traffic on a common fiber or switch? The bulleted points below describe security at the technology levels (i.e.EoMPLS/VPLS and 802.lq)in AT&T Switched Ethernet Service which is implemented and managed by AT&T. •VLAN technology is used to provide traffic separation on a per customer EVC basis;as described above.AT&T appends an "Stag"to the customer originated Ethernet frame,so that it will only connect to other ports that are part of the same Ethernet Virtual Connection (EVC) •ASE switches are interconnected via MPLS which routes traffic between switches according to an MPLS label associated with that EVC •Since this MPLS label is applied by AT&T infrastructure it is not possible for a customer to originate an MPLS label that would be inappropriately connected to another customer's EVC •This separation of traffic provided by the VC label is similar to how traditional packet services (Frame Relay,ATM)have separated traffic on a virtual connection basis,and how traditional SONET/TDM services have combined customer traffic on a time slot basis. AT&T has published a related document titled "Seven Pillars of Carrier-Grade Security in the AT&T MPLS Network"that is available from your AT&T representative. 8.I understand that ASE traffic is not transported over the Internet.But clearly some ASE ports are used to connect customers to Internet Service Providers (ISP).So if an ISP uses ASE,can a bad actor access the ISP's network and from there gain access to other customers'ASE ports? ASE provides Layer 2 transport and does not provide communication at Layer 3 (IP).Whether referring to an end-user subscribing to an ASE-based connection to their ISP,or the ISP's hub connection to ASE allowing their ASE-access based subscribers to access their Internet services,these are "just another ASE AT&T Proprietary -Not for use or disclosure outside the AT&T companies and Customer except under written agreement. ©2017 AT&T Intellectual Property.All rights reserved.AT&T,Globe logo,Mobilizing Your World and DIRECTV are registered trademarks and service marks of AT&T Intellectual Property and/or AT&T affiliated companies.All other marks are the property of their respective owners. 4 port"from the L2 transport perspective of ASE.All the controls written above which are used to prevent one customer's traffic from being inter-mixed with another customer's traffic apply whether the use is general Ethernet transport or Ethernet access to an ISP.Each port's traffic is associated only with the EVC(s)associated with that port,and an AT&T applied S-tag ensures it is not accidentally or intentionally interconnected with other customers'EVCs. 9.If AT&T MPLS backbone carries our national/global VPN traffic,how is that separate from Internet traffic we carry? ASE traffic transported within a given LATA stays within the ASE specific core MPLS network within that metro.Traffic that goes between LATAs is transported using the AT&T Global IP Network which also runs on MPLS and supports other AT&T services such as AT&T Virtual Private Network.This traffic is logically separated on the network via MPLS.There is a separate document "Seven Pillars of Carrier- Grade Security in the AT&T MPLS Network"which describes security of the AT&T Global IP network, available from your AT&T representative.But to address this question,the Ethernet transport across the AT&T Global IP Network is logically separated from other customers'traffic and general Internet traffic using MPLS labels,similar to how the L2 transport is handled.Since these labels are assigned by the associated AT&T infrastructure and are not present in the original Ethernet frame originated by the customer,a bad actor is not able to falsify an MPLS label to gain access to another customer's EVC. 10.AT&T employees have ability to access the NTE that serves our ASE port.How can we be sure a bad actor cannot use the same access to get in to access or reconfigure our network? From a network management perspective the AT&T Switched Ethernet Service network is managed in- band from a highly secure private "Network Management"network providing yet another level of security for its users.The following bulleted points highlight methods used to secure AT&T Switched Ethernet Service from a network management perspective: •The private Network Management network requires a multi-factor authentication including token- based access to login into the AT&T Switched Ethernet Service elements •AT&T Switched Ethernet Service networks are fire-walled from the Network Management network, restricting unauthorized access from/to that Network Management network. •Firewalls deny all protocols and IP address space,unless explicitly required and defined in the configuration 11.Can an AT&T employee access customer data? Presumably customer data repositories attached to their network are secured by the customer,so that this question and answer only pertains to traffic leaving the customer's private network via the ASE connection.During a complex trouble shooting procedure,an AT&T technician is able to perform a packet capture of the customer's traffic at the core switch port from which it is served.The technician could also mirror the NTE UNI ports,effectively presenting the customer traffic to a sniffer plugged into the second port on the device.This is done for trouble shooting purposes in especially difficult to diagnose trouble cases.This access is restricted to such legitimate use only.AT&T keeps keep a log of AT&T Proprietary -Not for use or disclosure outside the AT&T companies and Customer except under written agreement. ©2017 AT&T Intellectual Property.All rights reserved.AT&T,Globe logo,Mobilizing Your World and DIRECTV are registered trademarks and service marks of AT&T Intellectual Property and/or AT&T affiliated companies.All other marks are the property of their respective owners. 5 all access of this type and in the event of a breach would know who had accessed a system with timestamps and employee user ID.AT&T employees are subject to a strict Code of Conduct,continuing training,and other policy/regulations concerning handling customer information. 12.Can a bad actor obtain an AT&T employee's credentials to access customer data? To access the transmitted customer data for the previously mentioned bad actor/counterfeit employee - there are at least 4-5 credentials that would need to be stolen.The employee's ID Badge would be necessary to gain physical Access (or employee laptop with VPN Software),Windows Domain Login (to log into an ATT PC/LAPTOP),TACACS Login,token-based secure access/pin,and application/Fob. Applications like Operation Support Systems (OSS)and Billing either use the additional AT&T Global Login credentials,or even another login separate from all other applications. 13.Does AT&T store customer data within its network? ASE is a Layer 2 data transport service that does not interpret or store customer data that may be contained in the transported frame.None of the information transported is stored during the transport process except during momentary queuing as packets are prioritized through the infrastructure. 14.Does a customer need to encrypt data sent over the ASE network? The choice of whether to encrypt information sent over the ASE network is the customer's.Information in this document may assist in understanding the nature of the ASE network and the safeguards taken by AT&T to secure the network.Since encryption methods can be costly,customers need to weigh the risks of access with the costs of encryption.Certain applications or industries may be more likely to use encryption.If the encryption is done at Layer 3 or higher it is transparent to the ASE L2 service. Customers outside the US should check local laws concerning encryption. 15.Does ASE have HIPAA certification? HIPAA requirements pertain to the handling and storing of private individuals'health care information. Since ASE does not handle or store that data (except as it is briefly transported through the ASE network in the form of Ethernet frames),the network transport service is not something that receives certification.Rather the owner of that health information must protect the information where it is stored or while in transit.The information in this FAQ may assist the information holder in determining the security of an ASE served network connection.This document is not intended to be a legal definition of the HIPAA requirements and questions may be directed to appropriate HIPAA resources. 16.Does ASE support 802.1ae (MACsec)? AT&T has tested and successfully transported end-to-end (UNI to UNI)an 802.lAE frame.So we are confident that individual encrypted MACsec frames can be transported.Note that any necessary VLAN ID information must be in the clear for VLAN-based services such as EVPL and EVP-LAN (encryption of VLAN tags is acceptable for port-based services such as EPL).However our testing was with individual 802.lae encoded frames generated by a test-set,not a complete MACsec implementation.It is possible that aspects of a specific MACsec implementation (e.g.,some specific key exchange process,stringent heartbeat delay requirements,adverse reaction to Unknown MAC Address flooding in a multipoint environment,etc.)might not be compatible with AT&T's service.Presumably the supplier of the AT&T Proprietary -Not for use or disclosure outside the AT&T companies and Customer except under written agreement. ©2017 AT&T Intellectual Property.All rights reserved.AT&T,Globe logo,Mobilizing Your World and DIRECTV are registered trademarks and service marks of AT&T Intellectual Property and/or AT&T affiliated companies.All other marks are the property of their respective owners. 6 customer's equipment that recommends such MACsec solution should be able to comment on whether it is intended to be used over a Wide Area Network and whether the equipment is capable of configuration adjustments required for a switched Ethernet network. Based on some customers'experience,we confirmed that ASE can successfully transport MACsec on an ASE network when the ports are "port-based"and the EVC is point-to-point.In this configuration,ASE does not observe or retain customer MAC addresses as the data is merely sent to the opposite port in a pseudowire connection.At this time we do not know whether customers have used MACsec on a multipoint EVC or VLAN based ports. 802.lae expects a single facility between devices.On a dedicated Ethernet network,all packets follow a single path and will arrive in the same order as sent.On a switched Ethernet network,infrastructure within the switched network may allow packets to be sent over different paths to the same final destination,resulting in Out of Order (000)frames.If not accounted for,sustained application performance is not likely.802.lae addresses this as follows: "The operation of MACsec between two customer systems across a provider bridged network can introduce additional frame loss caused by possible frame reordering from expedited forward or link aggregations within the provider bridged network.The reception of misordered frames can cause MACsec implementations to discard additional frames depending upon the configuration of replay protection parameters." Customers using MACsec on a switched Ethernet network need to use a switch or router (Customer Provided Equipment-CPE)that allows configuration of the replay protection parameters.Either the device must disable replay protection,or the parameters should be modified by increasing its buffer to allow for the 000 packets. AT&T operates "proof of concept"Labs where a customer may test their applications on an active ASE network.AT&T cannot guarantee the customer's application performance but ASE has been certified by the Metro Ethernet Forum,so if the application is intended to operate on standard Carrier Ethernet Network then it should operate well on ASE. AT&T Proprietary -Not for use or disclosure outside the AT&T companies and Customer except under written agreement. ©2017 AT&T Intellectual Property.All rights reserved.AT&T,Globe logo,Mobilizing Your World and DIRECTV are registered trademarks and service marks of AT&T Intellectual Property and/or AT&T affiliated companies.All other marks are the property of their respective owners. 7 20 19 02 19 -46 73 #ggt at«t Customer CITY OF MIAMI BEACH Street Address:17 55 MERIDIAN AVE [City:MIAMI EACH State/Province.FL 'Zip Code 33139 Country US 155542UA ATT MA Reierrce N MASTER AGREEMENT 4TT AT&T Corp cA none 7 -DO2te Ii APPROVEDS TC O RM &LANGUAGE &FOR EXECUTION20l-e es •Customer Contact (for notices),AI&T Contact (for notices1 Name.FR&NU@nNngg1sgeet address 13450SSISE BID Title·IT SJppor;Div1s1on Directo1 11 C1!y.SUNR!SE:Slate;:ir,)vir,cc,·FL Stree:Address 1755 MERIDIAN AVE ,Zp Code 33323 County US CIty MIA1/BE4CH State.Pro nce FL Z Code 33129 County US '7Telephone 3053737000 FaxiEma,Fra.1l<.Ou1ntona@m1an,1beoc11 gov •With a copy to Jimmy L Morales City Manager 1700 Convention Center Drve Miami each Florida 33139 30 5-673-7010 rrvmorales@_areacnt!_.oy This Master Agreement ("Master Agreement'or "Agreement),between the customer named above ("Customer or the City'}and the AT&T entity named above (AT&T or Contractor )is efectve when signed by both Customer an AT&T Document(s)Appended •AT&T ILEC BellSouth Centrex (Serce ) •AT&T ILEC BellSouthCentrex (Service") •ATT IP Fexble Reach Pricing Schedule •VP3516964 •AT&T IP Fieible Reach Pricing Schedule •VP3534742 •AT&T VPN Service •NI3516965 •ATT Managed Internet Service -MIS3534743 •Addendum to AT&T ILEC Intrastate Pricing Schedule -FL18-0815-03 This Agreement signed by AT&T first is effective upon Custcmer signature provided that such fully signed Agreement is ·eturned to AT&T not more than forty five (45,days alter AT&Ts signature date.Any change made o this document renders the Agreement nul and void except for changes expressly authorized by the terms of this Agreement With a copy to ATT Carp One AT 'W ay Bedminster.N 07921-9752 i ATTN as'er Agreement Suppor i=am Emar mes@at m J5136 091318 SR1-.94NPC5F ua_vet Jo. Page 1 14 AE?1I11 16/2012 p5186 1'8'9 MASTER AGREEMENT 1.INTRODUCTION 11 Overv iew of Documents Ths Master Agreement and the following additional Contract Documents,referenced herein or attached hereto all incorporated herein as pant of ths Master Agreement {colectivey,the 'Agreement)shall app'y to a products and serices AT&"provdes Customer pursuant to th s Agreement Serces ')and shall con tinue in effect so long as Servces are povded under this Agreement (a Pricing Schedules.A 'Pricng Schedue'means a pricing schedule {including related attachments}or other document that is attached hereby as Exhibit 'B or is later executed by the parties and re'erences this Master Agreement.A Picing Schedule includ es the Se rvices the pricing (including discounts and com mitments,applicable)and the pricng schedule term ("Pricing Schedule Term"). (b,Tariff s and Guideboo ks."Ta riffs"are documents con tanng the descrptions,pc ng ,service level agreements,and other terms and cond tions for a Service that AT&T o its Affiates file wth reg ulatory authorities."Guidebooks'are documents (designated as Guidebooks or Price Lists}contain ng the description s pncang and ot er terms and conditions for a Service that were but no longer are fled with reg ulatory authorities Tanits and Guideboo ks can be found at attcomn/servicepublicalions or other locations AT&T may designate (c}Acceptable Use Policy.AT&T s Acceptable Use Policy {"AUP')apples to {i}Services provided over or acce ssing the 'ntemet and (ii)wi reless (ie cellular)data and messaging Services The AUP can be found at att com/ayp or other locations AT&T may designate. (d)Serv ice G uides.The descriptions,pricing,service level agreements,and other terms and conditions for a Service not covered by a Tanf or Guidebook may be contained in a Service Guide,whcn can be found at att_cg mgy serice publications or other 0cations AT&T may designale. (e)Proposal Docum ents.The City issued Request for Proposals (RFP}NO.23'8-154-JC fo Telecom munications Services, including any addendum thereto {the "RFP")and AT&T's Response to the RFP (collectively,the Proposal Documents').hereby inco rpo rated into and made a part of this Master Ag reement and attached hereto as composite Attachment 'A' 12 Priority ot Documents The order of priority of the Contract Doc uments that form thus Agreement s.the applicable Pricing Sc hedule or Or der;this Master Agreement:then the service level agreements;then the AUP and Tariffs.Guidebooks and Service Guides;prov.ded that Tariffs wl be frst in priority in any jurisdiction where appicable aw or regulation does not permit contract terms lo take precedence over inconsistent Tariff terms;then AT&T's Response to the RFP then the RFP 1.3 Revisions to Documents.Su bject to Section 8 2(b)(Materially Adverse Imp act),AT&T may revse Service Publications at any time 1.4 (Intentionally Omitted). 15 Third Party Procurem ent.An y Governmental,not-for-profit or quasi-governmental entity in the Slate ot Fon da wth the acquiescence of the Contractor,may avail itself of this contract and purchase any and all identical goods/services specified heren from the Contractor at the Contract price (s)and timeframe established herein,when permissible by federal stale and local 'aws,rules,and regulations 2.AT&T DELIVERABLES 21 Serv ices AT&"wl ether provide or arrange to have an AT&T Affiliate provide Services lo Custome r and its Users,subject to the availability and operational Imitations of systems,facilities and equipment.Where required,an AT&T Afl ate authorized by the appropriale regulatory authority will be the service provider If an applicable Service Publication expressly permits p acement of an order for a Se rice under this Master Agreement without the executon of a Pcng Schedule,Customer may pace such an order usng AT&Ts standard ordering processes {an 'Order')and upon acceptance by AT&T Ihe Order shal otherwise be deemed a Pricing Sch edule unde r this Master Agreement for the Service ordered 22 AT&T Equipm ent.Services may be orovided using equipment owned by AT&T that is located at the Ste {AT&T Equipme nt) but title to the AT&T Equipme nt will reman with AT&T Customer must provide adequate space and electnic power for the AT&T Equipment and kee p the AT&T Equipme nt physically secu re and free from lens and encumbrances.Customer wil bear the risk of loss or damage to the AT&T Equipment {other than ordinary wear and lear)except to the extent caused by AT&T or its ag ents 23 Purchased Equipment Except as specified in a Servce Publication,title to and nsk of oss of Purchased Equipme nt shall pass to Customer on delivery to the transport carrier for sripment to Customer's designated location 24 License and Other Terms.So ftware Purchased Equ pment and Thd-Party Ser ces may be provided subject to the terms of a separate license or other agreement between Customer and either the licensor,the third-party service provider or the manufacturer.Custom er s execution of the Pncing Schedule for or placement o'an Order for Softw are.Purchased Equipmel or Third-Party Services is Customer's ag reem en t to com ply with such separate agreement.Unless a Se rice Publication specifies p6186 091318 SR-1-94 NPCSF ua_ver_doc Page 2 of 14 UA VER III 11/16/20 12 16 186 011819 MASTER AGREEM ENT otherw se AT&Ts sole respo nsibility wlh respect lo Third-Party Services is to place Customer's orders for Third -Party Service s,except that AT T may invoice and collec t payment from Customer for the Third-Party Services 25 AT&T wi l repair and replace any damage to the City's premises directly resulting 'rom the installation effort caused by AT T or its agents,as promptly as reasonab y practicabe,returning the site to its pre-installation condition 26 W arranties and Representations Contractor and City shall perform their respective obligations as specified in accordance wth the Contract Documents Contractor represents and warra ts to the City that (iy it po ssesses a"quaif cations, lcer ses,authorizations,and expertise req uired under the Agreement fo:the performance of the Services,ncludirg but o t iimted to fut qualification to do busmess in Flor'da;(i)it is not delinquent in the payment of any sums due the City.including payment of permit tees,business tax receipts,occupational licenses,accounts or invoices,etc,nor in tne performance of ay obligations or payment of any mores to the City,(ii)all personnel assigoed lo perform the Services are and shall be,al all times during the term hereof,fully qualified and trained o perform the tasks assigned to each;{iv)the person executing this Agreement on behalf of Contrac tor has been du y authorized to execute the same and fully bind Contractor as a party to this Agreement. 3.CUSTO M ER'S CO O PERA TIO N 31 Access Right.Customer will in a timely manner allow AT&T access as reasonably required tor the Services to property and equipment that Customer controls and will obtain at Customer's expense timnely access for AT&T as reasonably required for the Serv ces to property con troted by third parties such as Customer's landlord AT&T wll coordinate with and,exce pt ir an emergency,obtain Customer s consent to enter upon Customer's property and premises,which consent shall not be unreason ably withheld Access rights mean the night to construct,istall,repat,maintain,replace and remove access lines and netw ork facilities and the right to use ancillary eq uipment space within a building for Customer's connection to AT&T's network. Customer must provide AT&T timely informalion and acce ss to Custome r's facif'ties and equipment as AT T reasonably requires for the Services,subject to Customer's reasonable security policies.Customer will furnish any conduit,holes,wireways, wiring,plans,eq uipment,spac e,po wer/utilities and other items as AT&T reasonably requires for the Se rces and wll obtain any necessary lcenses,permits and consents (including easements and rights-of-way)Customer will have the Site ready for AT&T lo pe rform its work according to a mutually ag reed schedule. 32 Safe W orking Environm ent.Customer wl en sure that the ocation at which AT&T installs,maintains or provides Services is a safe working environ ment,free of Hazardous Materials and reason ably suitable for the Services "Hazardous Materials"mean any substance or material capable of po sing an unreasonable risk to health,safety or property or whose use,transpo rt,storage, handling,dispo sal or release is regulated by any law related to pollution,to protection of air,water or soil or to health and safety. AT&T shall have no obligation to perform work at a loc ation that is not a suitable and safe working environment or to handle, remove or dispose of Hazardous Materials. 3.3 Users."User"means anyone who uses or accesses any Serv ice provided to Customer.Customer will cause Users lo comply wi th this Agreeme nt and is responsible for Users'use of any Service unless expressly provided to the contrary in an applicable Se rvice Publica tion 34 Resale of Serv ices Customer may not resell the Ser ces or rebrand the Services for resale to lhwrd parties without AT&Ts prior written consent. 4.PR ICING AND BILLI NG 41 Pricing and Pricing Schedule Term;Terms Applicable After End of Pricing Schedule Term.The amounts payable by Ihe City to the Contractor shall be based on a ping schedule outlined n he AT&T Service Oder and Pricing Schedu le,wich s attach ed as composite Exhibit "8'hereto,incorporated by reference as if fully set forth herein.The prices listed in a Pricing Schedule are stabilized until the end of the Pric ng Sched ule Term and will apply n ieu of the corresponding prices set forth in the applicable Servce Publication No promotion,cred it,discou nt or waver set forth in a Service Publication will apply.Unless the Pricing Schedule states otherw ise,at the end of the Pncmng Sc hed ule Term Customer m ay continue Servce (subject to any applicable notice or other requirements in a Se rice Publication for Customer to term nale a Service Component)under a month-to-month service arrangement al the prices,terms and cond'ton s in effect on the last day of the Pricing Schedule Term AT&T may change such prices,terms or conditions on 30 days'prior notice to Customer. The City may add additional service sites to the Agreement,pursuant to Section 49 of the RFP Any additional service srtes would be incorporated herein through the addition of an AT&T Serice Order and Prin g Schedule and attached as part of composite Ex hibit "8'. 4.2 Additional Charges and Taxes.Prices set forth in a Pricing Schedule are exclusive of and Customer will pay all taxes (excluding those on AT&T's net income).surcharges,recovery fees,customs clearances.duties,levies.shipping charges and other similar charges {and any associated interest and penalties resulting from Customer's failure to timely pay such taxes or similar charges) relating to the sale,transfer of ownership,installation,license,use or provision of the Services except to the extent Customer provides a valid exemption certificate prior to the delivery of Services.To the extent required by law Customer may withho ld or J06 186 091318 SR-1-.94NPCSF ua_ver_ii.doc UK VER1I11/16/2012 16186 011819 Page 3 of 14 M A STER AGREEMENT deduct ay appi cab e taxes from payments due to AT&T povded that Customer will use reasonable commercial efforts to minimize any such taxes lo the extent allowed by law or treaty and will furnish AT&T with such evidence as may be requred by relevant taxing authorities to establish that such tax has beer paid so that AT&I may claim any applicable credit 43 Billing.Unless a Serice Publication specifies otherwise,Customer's obligation to pay for a Service Component beg ns upon availability of the Serice Component to Customer.Customer will pay AT&T without deduction setoff or delay for any reason (except for withholding taxes as provided n Section 4.2 -Additional Charges and Taxes or in Section 4.5 -Delayed Bung; Disputed Charges)At Customer's request,but subject to AT&T's consent (which may not be unreasonably withheld or withdrawn),Customer s Affiliates may be invoced separate y,and AT&T will accept payment from such Affiliates.Customer wil be responsible for payment if Customer"s Affil ates do not pay charges in accordance with this Agreement.AT&T may require Customer or its Affiliates to tender a deposit if AT&T determines,in its reasonable judgment,that Customer or its Affiliates are 0 t creditworthy,and AT&T may apply such deposit to any charges owed. 44 Payments.Payments shall be made in accordance with Florida Statute 218,Prompt Payment Act.Payment is due within 45 days after the receipt of the invoice (unless another date is specified in an applicable Tariff or Guidebook)and must refer to the invoice number Charges must be paid in the currency spec1fed in the invoice.Restrictive endorsements or other statements on checks are void.Customer will reimburse AT&T for al costs associated with collecting delinquent or dishonored payments, including reasonable attorneys'fees.AT&T may charge late payment fees at the lowest of (a)1%per month (12%per annum) (b)for Services contained in a Taff or Guidebook at the rate specified therein,or (c)the maximum rate allowed by iaw for overdue payments. 4.5 Delayed Billing;Disputed Charges.Customer will not be required to pay charges for Servces in.tally invoiced more than 12 months after close of the billing period in which the charges were incurred,except for ca Is assisled by an automated or ive operator.If Customer disputes a charge,Customer will provide notice lo AT&T specifical y identifying the charge and the reason it is disputed within 12 months after the date of the invoice in which the disputed charge in'tally appears,or Custcmer waves the right to dispute the charge,except to the extent applicable under law or regulation.The portion of charges n dispute may be withheld and will not be considered overdue until AT&T completes its investigation of the dispute,but Customer may incur late payment fees in accordance with Section 4.4 (Paym ents).Following AT&T's notice of the results of its investigation to Customer,payment of all properly due charges and properly accrued late payment fees must be made wthi ten {10)business days.AT&T will reverse any late payment fees that were invoiced in error. 4.6 Credit Terms.AT&T retains a lien and purchase money security interest in each item of Purchased Equipment and Vendor Software until Customer pays all sums due.AT&T is authorized to sign and file a financing statement o perfect such security interest. 4.7 Review of Documents;Audit Rights. (a)Subject to AT&T's reasonable security requirements and not more than once every twelve (12 months.Customer may,at its own expense,review AT&T's relevant billing records for a period not to excee d the preceding 12 months for lhe purpose of assessing the accuracy of AT&T's invoices to Customer.Customer may employ such assistance,as ii deems desirable to conduct such reviews but may not employ the assistance of any entity that derives a substantial portion of its revenues from the provsion of services that are substantially similar to the Services provided hereunder or any person who has previously made prohibited use of AT&T's Confidential Information.Such reviews.by Customer staff (including any inspector general which may be retained/appointed by Customer),shall take place at a time and place agreed upon by the parties.Customer's normal internal invoice reconciliation procedures shall not be considered a review of AT&T's relevant billing records for purposes of this Section 4.7. (b)Contractor agrees to provide access to the Customer or to any of its duly authorized representatives,to any books docu ments,papers,and/or records of AT&I which are pertinent to this Agreement,for the purpose of audit or examination by Customer.Customer may,at reasonable times,and for a period of up to three (3 years fo/owing the date of final payment by ustmer to AT&T under this Agreeme nt,audit and inspect,or cause to be audited and inspec ted,those books,documents, papers,and records of AT&T which are related to AT&T's performance under this Agreement AT&T agrees lo maintain a I such books,documents,papers,and records at its principal place of business for a period of three '3)years after final payment is made under Ihis Agreement,and all other pending matters are closed.AT&T's failure to adhere to,or refusal to comply with, lhis condition shall result in the immediate cancellation of this Agreement by C u s l om et. (c)AT&T shall promptly correct any billing error that is revealed in a billing review,including refunding any overpayment by Customer as soon as reasonably practicable under lhe circumstances. (d)AT&T shall cooperate in any Customer audit,providing AT&T billing records as reasonably necessary to verily the accuracy of AT&T's invoices.AT&T may redact from the billing records provided to Customer any information that reveals the identity or non-public information of other AT&T customers or other AT&T Confidential Information that is not relevant to the purposes of the review Jp6 186 091318 SR-1-94NPC5F ua_ver_i.doc Page 4 of 14 UA VER IN 11/16/2012 /p6186 011819 MASTER AGREEMENT 4.8 MARC.Minimum An nual Revenue Com mitment ("MARC")means an annual revenue commitment set forth a Pncng Schedu e that Customer agrees to satisfy during each 12-conseculwve-month pe nod of the Pncng Sc hedue Term I Customer fails to satisfy the MARC for any such 12-month pe riod ,Customer will pay a shortfall charge in a amount equal to the difference be tw een the MARC and the total of the applicable MARC-Eligible Charges incurred during such 12-mo th penod and AT&T may withhold contractual credits until Customer pays the shortfall charge 49 Adjustm ents to MARC. 2)In the event of a business downturn beyond Customer's control or a corporate dvesttre,merger acqusiloa or sgn ficant restru cturing or reogan zation of Customer's business,or network optmzat on using other Ser ces o reducton of T T s prices,or a for ce majeure event,any of which significantly m pairs Customer s ablty to meet a MAR C,AT&T wll offer to ad ust the affected MARC to reflect Customer s reduced usage of Services (with a correspond ng adjustm ent to the prices credts or discounts available at the reduce d MA RC level)If the part es reach agreemert o a rev.sed MARC AT&T and Customer wll am end the affected Pricing Sched ule prospectivey This Section 4.8 will not apply to a change resulting from Customer s decson to use servce providers othe r than AT&T.Cu stomer wi l provide AT&T notice of the conditions Cu stomer bel eves wll require the application of this provision This provison does not constitute a waiver of any charges,including monthly recurr ing charges and shortfall ch arges Custom er incurs pr.or to amendment of the affected Pricing Sc hedule (b f Customer through merger,consolidation,acquisition or otherwise,acquires a new business or operation,Customer and AT T may agree in w ting to include the new busine ss or operation under Ihis Agreement Such agreement wii specify the mpact if any,of such addition on Customer's MARC or other volume or growth discounts and on Customer's attainment thereof 5.CONFIDENTIAL INFORMATION/PUBLIC RECORDS LA 5.1 Confidential information.Confidential Information means:(a)information the parties share wi th each other in connection with this Ag reement or in anticipation of providing Se rvices under this Agreement,but only to the extent identified as Confidential Inform ation in wnting Notwithstand ng the foregoing.this Agreement and the Terms set forth herein shall not be considered Conf dental Informaton 511 Al de veloped works and other materias,data,transactions of al forms financial information docu mentation, inventions,designs and method s obtained from the Custom er in connection with the Services pe rformed under this Agreemen t mad e or develope d by AT&T or its subc ontractor in the course of the performance of such Ser ces,or the results of such Services,or in wh ich the Customer holds the proprie tary rights,constitute Co nfidential Information and may not,without the prior written consent of the Caty Manager,be used by AT&T or 'ts employee s,agents,subcontractor or suppliers for any purpo se other than performance unde r ths Agreement and/or for the benefit of Customer.,unless required by law. 5.1.2 The forego ing notw ithstanding,all Customer employee inform ation ad Custom er financial information shall be con sidered Confiden tial Informa ton and shah be subject to all the requirements slated herein Neither AT&T nor its employees, agents.subcon tractors or suppers may sell,transfer,publ sh,disclose,disp ay,license or otherw ise make available to others any part of such Confidential information wi thout the prior written consent of the City Manag er Additionaly,AT&T expressly agrees to be bo und by and to defend,indemnity and hold harmless Customer,and its officers and employees form the breach of any federal,state or loc al law in regard to the privacy of individuals. 5.1.3 AT&T shal advise its employees,agents,subcontractors and suppliers who may be exposed to such Con fidential Information of their obligation to keep such information co nfidential and shall promptly advise Customer in writing if it learns of any unauthorized use or disclosure of the Confiden tial Information by any of its employees or agents,or subc on tractor's or supplier's employees,present or former.In add ition,AT&T agrees to co operate fully and provide any assistance necessary to ensure the confidentiality of the Confide ntial Information 5.2 Obligations.A disclosing party's Confiden tial Information will,for a period of 3 years following its disclosure to the other party except in the case of softw are,for which the period is indefinite):(a)not be disclosed,except to the receiving party's em ployees,agents and contractors having a need-to-know (but on ly if such agents and co ntractors are not direct com petitors of the other party and agree in writing to use and disclosure restrictions as restrictive as this Sec tion 5)or to the extent authorized to be revealed by law,govern mental authority or legal process (but only if such disclosure is limited to that which is so authorized and prom pt notice is provided to the disclosing party to the extent practicable and not prohibited by law govern mental authority or legal proc ess):(b)be held in confiden ce ;and (c)be used only for purposes of using the Se rvices evaluating proposals for new services or pe rforming this Agreement {including in the case of AT&T to detect fraud,to check quality and to operate,maintain and enhance the network and Services). 5.3 Exceptions.The restrictions in this Section 5 will not apply to any information tnat.(a)is independently develope d by the receiving party without use of the disclosing party's Con fidential information;(b)is lawfully received by the receiving party free of any obligation to keep it con fiden tial;(c)becom es generally available to the public other than by breac h of this Agreemen t or (d} is subject to disclosure pursuant to Public Reco rds Laws,including wi thout limitation Chapter 119 Fonda Statutes Jp6186 091318 SR-1-94NPCSF ua_ver_ii doc Page 5 of 14 UA VER II11/16/2012 p6 186 011819 MASTER AG REEM ENT 5 4 Privacy.Each party is responsible fo r com plying w th the privacy laws applicable to is business AT&T shall requre its person nel,agents and contractors around the worl d who pr oc ess Custom er Perso nal Data to protect Custom er Perso nal Data in accordance with the data protection laws and regulations applicable to AT&T s business f Custom er does not want AT&T to co mprehend Customer data to which it may have access in pe rformi ng Serv ces,Custom er m ust encrypt such data so that .t wit be un ntellg ible Custom er is resporsible for obtainin g consent from and gvng notice to ts Users em ployees and agents regarding Custom er's and AT&T s collection and use of the User,em ployee or agent info rm ation in con nech on with a Serice Custom er wi ll only m ake acc essible or prov de Custom er Personal Data IO AT T when t has the legal authority to do so Unless otherw ise directed by Custom er in writing,f AT designates a dedicated accou nt represenlatve as Custom er's pumary contact wi th AT T,Customer authorizes that representative to discuss and disclose Custom er's custom er proprietar y netw or k inform ation to a y em ployee or agent of Custom er w thout a need for further authentication or authorization 55 Use of Nam e.A T&T understands and ag rees h at Custom er s not engag ed in research for advertising.sales prom otion,or other publcity purp oses.AT&T s allowe d,w th n the lim ited scope of norm al and custom ary m arketing and promotion of ts wo rk,to use the general results of this project and the nam e of Cu sto m e r A T &T agrees to protect a y Co nfidential inform ation pro vided by th e City and will not release ir form ation of a specic nature without pr.o r wr tten consent of te City Manager or the City Com m iss ion 5 6 PUBLI C RE CO RDS: (a)Contractor sh all com ply with Florida Pub'c Records law under Chapter 119 Florida Statutes,as may be am ended from tim e to tim e {b The term 'public records'shall have the m eaning set forth in Sec tion 119.011(12),which m eans all do cum ents,papers,letters m aps,boo ks,tap es,photog raphs,film s,sound reco rdi ngs data proce ssing so ftw are,or othe r m aterial regardless of the physical for m .charac teristics ,or means of transm ission,m ad e or received pursuant to law or ordinance or n connec lion with the tra nsaction of off c al business of the Em plo yer {c}Pursuant to Sec tion 119 0701 of the Flor ida Statutes f the Contractor meets the definition of 'Contractor'as defined in Section 119 0701(1 a ).the Contrac tor sh al . (1/Keep and m ai ntain publc recor ds required by the City to pe rform the service (2)Upon request from the City's custodian of publ ic records,provide the City wi th a copy of the requ ested records or a.ow the rec ords to be inspected or co pied withi n a reasonable time al a co st that does no l exceed the cost provided in Chapter 119,Florida Statutes or as otherwi se pro vided by law, (3)Ensure that public recor ds that are exem pt or co nfidential and exempt from public reco rds disc losure requirem ents are not di sclosed,except as authorized by law,for the durat ion of the contract term and followi ng com pletion of the A greem ent if the Con tractor doe s not transfer the rec or ds to the City , (4)Upo n com ple tion of th e Agreement,transfer,at no cos t to the City ,all publ ic reco rds in po ssessio n of the Contrac tor or keep and maintain public records required by the City to pe rform the service If the Contractor transfers all pu blic reco rds to the City upon co mpletion of the Agreem ent,th e Contractor shall de stroy any duplicate public records that are exem pt or confidential and exem pt from public reco rds disclosure req uireme nts If the Contractor keeps and m aintains public records upon com ple tion of the Agreem ent,the Con tractor snal l m ee l a!applicable requirem ents for retaining public reco rds.All reco rds stored electronically must be provided to th e C ty ,upo n request from th e City's cu stod ian of public reco rds,in a form at that is com patible with the inform ation technolog y system s of the Ca ty (d)REQ UE S T FOR RECOR DS ,NO NCO MPL IANCE. (1}A request to inspe ct or copy public rec ords relating lo the City s contract fo r product and se rv ces m ust be m ade directy to the City.If th e City does not po sse ss lhe requested records.the Caty shall im m ediate y rolify the Con tractor of the reque st,and the Cor tractor must provide the recor ds to th e City or a low the records to be inspe cted or copied with in a reasonable tim e (2)Contractor's failure to com ply with the City 's request for records shall co nstitute a breach of th s Agreem ent,and the City ,at its so le discretion,m ay,n accordance with th e pr ovision s of Section 15 of this Agreem ent (1)term inate the Agreem ent,(2)avail itself of the rem edies set 'orth under the Agree m ent;and /or (3]aval itself of any avaw able rem edies at law or in equly (e;C VIL A CTI ON (1)If a cavil acton is fled against a Co ntractor to co m pel pro duction of cubic records el ating to the City's co ntract for serv ices,the court shall assess and award against the Contractor the reasonable costs ot enforcemen t,including reasonable attorn ey fees if A .The count determ in es tat the Con tractor unlawf ul y refused to com p y with the public reco rds request w thmn a reason ab e tim e and Jp6186 091318 SR 194/PC5F ua_ver_doc UA VER I 11/16/2012 /6186 011819 Page 6 of 14 MASTER AGREEMENT B.At least 8 business days before filing tne action,the plaintff provided wten rotce oi the public records request, including a statement that the Contractor has not complied with the request,to the City and to the Contractor. 2 A otce complies wth surparagrap"(1}b)ii it is ser t lo te City's custodian of public records and to !he Contractor al tne Contractor s address listed on ts contract w th the City or to the Conluacor's registered agent Such notices must be sent by common carer delvery service or by registered G opal press Guaranteed or certified mar!,wth postage or shipping aid by the sencer and with evidence of dei very vhcn may e in an electronc formal 3)A Contractor wno copies with a pubic records 'ezuest vithin &business days after the notice s sent is rot Iable for the reasonable cosis of enforcement+IF THE CONTRACTOR HAS QUESTIONS REGARDING HE APP_ICATON OF CHATER 119 FL ORIDA STATUTES,TO THE CONTRACTOR'S DUTY TO PROVIDE PUBLIC RECORDS RELAT VG TO THIS AGREEMENT CONTAC THE CUSTODIAN OF PUBL C RECORDS AT CITY OF MAMI BEACH ATTENTION:RAFAEL E.GRANADO CITY CLERK 1700 CONVENTION CENTER DRIVE MIAM BEACH FLORIDA 33139 E-MAIL:RAFAEL_GRANADO@MIAMAIEACHL_GQy PHONE 305-673-7411 6.LIMITATIONS OF L'ABILITY AND DISCLAIMERS 61 Limitation of Liability. (a)ETHER PARTY SENRE IA BLITY AND THE OTHER PARTY'S EXCLUSIVE EMEDY OR DAMAGES ON ACCOUNT OF ANY CLAIM AR'SING OUT OF AND NOT DISCLAIMED UNDER THIS AGREEMENT EXCEPT TO THE EXTENT CAUSED BY THE GROSS NEGL GENCE OR WILFUL M SCONDLCT OF EITHER PARTY,SHALL BE (I)FOR BODLY INJURY DEATH OR DAMAGE TO REA PROPERTY OR TO TANGIBLE PERSONAL PROPERTY PROXIMATELY CAUSED BY A PARTY'S NEGLIGENCE,PROVEN DIRECT OAMAGES, (ii)FOR BREACH OF SECTION 5 {Confident.al information},SECTION 10 1,Public1ty)OR SECTION 10.2 {1ademarks) PROVEN DIRECT DAMAGES, (iii)FOR ANY THRD-PARTY CLA MS,THE REMEDIES AVAILABLE UNDER SECT ON 7 (Thrd Party Cla ms (iv)FOR CLAIMS AR SING FROM THE OTHER PARTY S GROSS NEGLIGENCE OR WILLFUL MISCONDUCT PROVEN DAMAGES:OR (v)FOR CLAIMS OTHER THAN THOSE SET FORTH IN SECTION 1(a)i)-(iv),PROVEN DIRECT DAMAGES NOT TO EXCEED ,O A PER CLAIM OR AGGREGATE BASIS CURING ANY TWELVE (12/MONTH PERIOD AN AVOUNT UAL TO THE TOTAL NET CHARGES INCURRED 3Y CUSTOMER FOR THE AFFECTED SERVICE IN TE RELEVANT COUNTRY DURNG THE TWELVE (12)MONTHS PRECEDNG THE MONTH IN WH CH THE CLAM AROSE. (b)EXCEPT AS ST FORTH IN SECTION 7 (Thud Party Clams»OR IN THE CASE OF A PARTY'S GROSS NEGL GNCE OR WLLFUL MA SCONDUCT NEITHER PARTY WILL BE LIABLE TO THE OTHER PARTY FOR AIY IND RECT NCIDENTAL. CONSEQUENT AL PUN TVE RELANCE OR SPECIAL DAMAGES,INCLUDING W THOJT LMITAT.ON DAMAGES FOR .OST PROFITS.ADVANTAGE,SAVINGS OR REVENUES OR FOR INCREASED COST OF OPERATIONS (c)THE LIM'A'ION S N THIS SECTION 6 SHALL NOT LIMIT CUSTOMER'S RESPONSIBILITY FOR THE PAYMENT OF ALL PROPERLY DUE CHARGES UNDER THIS AGREEMENT /di (d)Customer's liability under this Section 61 is,to the extent not prohbted by applicable law subject to the limitation on Customer's liability,as set forth in Section 768.28.Florida Statutes.Nothing contained mn thus section or elsewhere in this Agreement is in any way intended to be a waiver of the limitation placed upon the City's hiabty,as set forth in Section 768.28,Florida Sta tutes. Nothing contained mn thus section or elsewhere n this Agreement is in any way intended to be a waver of the mitaton placed upon the Cty's labil ty.as set forth in Section 768 28,Florida Statutes J06185 091318 SR-1-.944PC5F ua ver doc Page73414 UA '/?II 11/16/2012 1p6186 011819 MASTER AGREEMENT 62 Disclaimer of Liability AT&T WILL NOT BE LABLE FOR ANY DAMAGES,EXCEPT TO THE EXTENT CAUSED BY AT&T'S GROSS NEGLIGENCE OR WILLFUL MISCONDUCT,ARISING OUT OF OR RELATING TO:INTEROPERA BILITY,ACCESS OR INTERCO NNECTION OF THE SERVICES WITH APPLICATION S,DATA EQUIPMENT,SERVICES,CONTENT OR NETW O RKS PRO V IDED BY CUS TO M ER OR THIRD PA RTIES ;SERVICE DEFECTS,SERVICE LEVELS,DELAYS OR ANY SE RVICE ER RO R OR INTERRUP TIO N,INCLUDING INTERRUPTIO NS O R ER RO RS IN RO UTING OR CO M P LETING ANY 911 OR OTHER EM ERGE NCY RESP O NS E CA LLS OR ANY OTHER CALLS OR TRA NSMISSIONS (EXCEPT FOR CRED TS EXPLICITL Y SET FO RTH IN TH IS A G RE EM ENT);LO ST OR A LTE RED M E S SA GE S OR TRA NSM ISSI ON S.OR UNA UTHO RIZED ACCE S S TO OR THEFT,ALTERA TION,LO S S OR DES TRUCTION OF CUS TO M ER 'S (OR IS AFFI IA TE S',US ERS'O R THIRD PA RTIE S ')AP PLI CA TIO NS ,CON TENT DA TA ,PRO GRAM S INFO RM A TI O N,NETW ORKS OR SY STEM S 63 Purchased Equipm ent and Vendor So ftw are W arr anty AT&T shall pass throu gh to Custom er any warra ties for Purchased Equipm ent and Vendor So ftw are available from th e m ar ufacturer or licensor The m anufac urer or lice nsor and no t AT&T,Is e spo ns ble for any suc war anty term s and com m tm ents ALL SOF W A RE A ND PURCHASE D EQ UIP M E NT IS OTHE RW IS E PRO VIDED TO CUS TOM ER O N A N A S IS'BAS IS. 64 Disclaim er of W arranties A T&T M AK ES NO RE PRE SENTATION S OR W ARRAN TIES EX PRESS OR IM P LI ED , SPECIFICALLY DIS CLA IM S ANY RE P RES ENTATIO N O R W A RRA NTY OF M ERCHANTA B8IL T Y,FITNES S FO R A PART CULA R PURP O SE.TITLE OR NON -INFRIN GEM ENT AND SP ECIFICALLY D'S CLAIM S ANY W A RRA NTY ARIS ING BY USAGE OF TRADE OR 8Y CO UR S E OF DEAL ING .FURTHE R,AT&T M AK ES NO REP RESE NTATION OR W A RRA NTY THAT TE LEP HO NE CALLS OR OTH E R TR A NS M SS ION S W ILL BE ROU TED O R CO M PLETED W ITHO UT ERRO R OR IN TERRUPTI O N (INCLUDING CALLS TO 911 OR ANY SIM ILA R EM ER G EN CY RES P O NS E NUM BE R)AND MAKES NO GUARAN TEE REG ARD NG NE TW O RK SECURITY,THE ENCRY PTIO N EM PLO YE D BY ANY SERV ICE .THE INTE G RITY OF ANY DA TA THA T IS SENT ,BACKE D UP ,STO RED OR SUBJECT TO LO A D BA LANCING OR THAT AT&T'S SECURITY PRO CE DURES W ILL PREV ENT THE LO S S OR ALTE RA TI O N OF O R IM PRO PE R ACCESS TO CUS TO M ER'S DA TA AND N FO RM ATION . 65 Applicat ion and Surv ival The d sc ai m er of warranties and lim itations of lab lty set fo rth in th us Agree m ent will apply regardl ess of the form of ac tion whe ther in contract eq uity,tort,strict labilil y or otherwi se,of whether dam ag es were foreseeable and of whethe r a party was advise d of the possibility of such dam ages and will appl y so as to lim it the liability of each party and its Affiliates and their respective em ployees,directors,subcontractors and suppliers.The lim itations of liabi lity and disclaim ers set out in this Section 6 wll survi ve failure of any exclusive rem ed ies provided in this Agreem ent 7.TH IRD PARTY CLA IM S 71 AT&T's Obligations.AT&T agrees at its expense to defend and e ther to settle any third-party claim ag ainst Custom er,its A ffi liates and its and th e r respe ctive em ployees and directors or to pay all dam ag es th at a court finally awards again st such parties for a claim alleging that a Serv ice pro vided to Custom er under th:s Agreem ent infringes any patent,tradem ark ,copyright or trade secr et,but not wh ere the clamme d infri ngem ent arises oul of or results from :(a)Custom er's,its Affi liate's or a User's content;/b)m odifica tions to th e Serv ice by Custom er,its Affiliate or a third part y,or com binatio ns of h e Ser ice wi th any non- A T&T serv ice s or products by Custom er or others;(c)AT&T's adherence to Custom er's or ts Affi l ate s written requirem ents,or (d)use of a Service in volalion of this Agreem ent. 7.2 Custom er's Obligations.To the extent no!prohibited by apl cable law,and subject to the lim itation on Custom er's liability,as set forth in Section 768.28,Fo nd a Statutes.Custom er agrees at its expense to defend and either to settle any third-party claim against A T&T,its Affiliates and its and their respective em ployees,directors,subc ontractors and suppliers or to pay al dam ages that a co urt finally aw ards against suc h part ies tor a claim that:(a)arises out of Custom er s ts Affi liate's or a User's access t or use of the Servi ce s and the claim is not the responsibility of AT&T under Section 7.1,{b)alleges that a Se rvice infring es any patent,tra de m ark ,co pyright or trade secret and falls within the exception s in Section 71,or (c/alleges a br eac h by Custom er, its Affiliate or a User of a Softw are license agreem ent. 7 3 Infringing Serv ices.Wh enever AT&T is liable under Section 7.1,AT&T m ay at its opton either procure the right tor Custom er to continue using,or m ay replace or m odify ,the Serv ice so that ii is non-infringing 74 Notice and Cooperation.The party seeking defense or settlem ent of a th ird-party caim under th s Sec tion 7 w l provide notice to the other part y prom ptly upo n learn ing of any claim for which defense or se ttlem ent m ay be sought,but failure to do so w ll have no effec t except to the exlent the other pa rty is prejudiced by the delay.The party seeking defense or settlement wl allow the other party to control the defense and settlement of the claim and will reasonably cooperate with the defense The defending party will use counsel reasonably experienced in the subject matter at issue and will not settle a claim without the written consent of the party being defended,which consent wll not be unreasonably withhe d or 0elayed except that no consent wll be required to settle a clam where relief against the party being defended is limited to monetary damages that are pad by the defending party under this Section 7. Jp6186 091318 SR-1-94NPCSF ua.ver_ii doc Page 8 f 14 UA VER II 11/15/2012 6186 01'819 MASTER AGREEMENT 75 AT&s obl ig atio ns under Section 71 shall not extend lo actual or alleged in'n g em ert or misappro priation of ntelec tual property based on Purchase d Equipm ent,So ftw are.or Th rd-Party Servi ces 8.SUSPENSION AND TERMINATION 81 Termination of Agreement.Thus Agreem ent m ay be ter m inated im m ediatel y upon notice by ether party f the other party becom es inso vent,ceases operations is the subject of a bankru ptcy petition en ters receivership or any state insolvenzy proceeding or makes an assignm ent tor te benefit of its creditors 8 2 Termination or Suspension The folowing additional termi nation pro v sions apply. {a}Material Breach f ether party faws to perform or observ e any m aterial warranty,representation ,term or condition o this Agreem ent includ ng non-payme !of charges,and such laiure continues une mnedied for 30 days after receipt of written nolice (Including a reasonably detaled statem ent of th e nature of such breach},the aggrieved party m ay term inate {or suspend pe rform ance and later termi nate}the affected Ser ice Com po nents and.if the breach m aterially and adversely affects the entire Agreem ent,termi nate (or suspend perform ance and later term inate}the entre Agreem ent.The following shall co nstitute a m aterial breach"of this A greeme nt.(1)violation by Contractor of any State,Federal or loc al law,or failure by AT&T to com ply with any app icabl e States and Federal serv ice standards,as exp ressed by applicable stat utes,rules and reg ulation s;(2)failure by AT&T to carry applc able licenses or cer tifications'as requ ired by law,(3)failure of AT&T to com ply with reporting req uirem ents conta ined her ein,(4)inability of AT&T to perform the Serv ices pr ovided for herei n;and (5)failure to pertor m any of the work or Se rvices req uired by the Con trac t Do cum ents,or othe rw ise failing to co m ply with any of the material term s of thus Agreem ent or the Co ntract Docu m ents .In the event of a material breach of this Agreem ent by either party,which shall continue for thirty (30 )or m ore days after writt en notice of such breach ,the defaulting party shall be liable for all damages res ulting from the default,to the extent set fo rth in Article 6 (im itation of Liability).Customer may a'so bring any suit or proce eding for specific perform ance or for an injunction,after it ha s exhausted the applicable dispute resolution procedures set forth in subse ction 15.9. (b)Materially Adverse Im pact If AT&T revises a Se rvice Pub ication ,the revision has a materially ad verse impac t on Custom er and A T&T do es not effec t revsion s th at rem edy such materially adver se im pact wi thin 30 days after rece ipt of wr itten notice from Customer,th en Custom er m ay,as Custom er's sole rem edy elect to term inate the affected Se rvice Com ponents on 30 days'written notice to AT&T,given not later than 90 days after Customer first iear s of the revision to the Se ri ce Publication "Materially advers e im pacts'do not n clud e changes to non-stabilzed pricing.changes req uired by governm ental authority.or asse ssm ent of or changes to addition a charges such as surcharges or taxes (c)Internet Services.If Custom er fails to rec tify a violation of th e AUP w th in 5 days after receivng written notice from AT&T,AT&T m ay suspend the affected Seri ce Com ponents.AT T reserves th e right,however to suspe nd or termi nate im m ed iatel y when:(i)AT&T's suspensio n or term ination is in respo nse to multiple o repeated AUP violations or com plaints. (i)AT&T is acting in respo nse to a cou rt order or go vern me ntal notic e that ce rlan conduct mu st be stopped;or {iii)AT&T reasonab ly determ ines that (a)it m ay be expo sed to sanctions,liab iity,prosec ution or other adverse co nsequence s under applicable law if A T&T were to allow the violation to co ntinue,(b)such violation m ay harm or interfere with the integ rity ,norm al operations or sec urity of AT&T's netw ork or netw ork s wi th which AT&T is interco nnected or may interfere with ano ther cu stom er's use Ct AT&T serv ices or the interret or {c)su ch vo lalion oh erw se presents an im m in ent risk of harm to AT T, AT&T's custom ers or its or their respec tve em ployees (d)Fraud or Abuse Either pa rty may termi nate or suspend an affected Se rv ice or Se rv ice Com ponen t and,if the activty m aterially and ad versely affects the entire Agreem en t,term inate or suspe nd the entre Agreem ent,im m ediately by pr oviding the other party w th as much advance notice as is reasonably practicable under the crcum s!ances if either party,in Ine course of br eaching the A gr eem ent (i)com m its a fraud upo n ATT (i)use s the Serv ice to co mm it a fraud upon another party, (iii)unlawfu lly uses the Se rvice,(iv)abuses or misuses AT&T's netw ork or Service;or (v)interferes w th another custom er's use of AT&T's netw ork or serv ices. (e)Infringing Services.I the options described in Section 7 (Infringi ng Se rv ices)are not reasonably available,AT&T may at its option term inate the affected Serv ices or Se rv ice Com po nents without liability other than as stated in Section 7 {AT&T's Ob ligation s). (f)Haza rdous Materials If AT&T en counters any Hazardous Matenals at the Si te,AT&T m ay term inate the affected Servi ce s or Se rv ice Com po nents or m ay suspe nd perform ance until Custom er remo ves and remed ates the Hazardous M aterials at Custom er s expense in accordance with applicable law 8.3 Effect of Termination. (a)Term ination or suspension by ent er party of a Serv ice or Service Compo nent does not wa ve any other nghts o remedies a party may have under this Agreement and will not affec t the rights and ob igations of the parties regarding any other Se r ce or Se rvice Com ponent (Db)If a Se ri ce or Se rvce Com ponent is terminated ,Custom er will pay all am ounts incu rred prior to the effective date of term ination. Jp618 6 0913 18 SR -1-94N PC SF ua_ve _ii.doc UA VER II 11/16/2012 16 186 011819 Page 9 of 14 MASTER AGREEMENT 84 Termination Charges. (a)If Custome r terminates this Agreement or an affected Service or Service Component for cause nn accordance with the Agreement (including pursuant to section 8.1,8.2(a),8 2(b),82(d),8.2(e)),or if ATT terminates a Serice or Service Component other than for cause in accordance with the Agreement,Customer wil not be liable for the term nation charges set forth in this Secton 8.4 (b)If Custome r or ATT terminates a Service or Serce Component prior to Cutover other than as set forth in Section 8 4(a).Customer (i)will pay any pre-Cutover term nation or canceation charges set out n a Picng Schedule or Servce Pub:cation,or (i)n the absence of such specified chages,will reib urse AT&T for 'me and matenas Incurred por o the effective date of termination,plus ar y third party charges resulting from the termination wch are not easonably avoidable (c)If Customer or AT&T terminates a Service or Service Component after Cutover other thar as set forth mn Section 8.4(a),Customer will pay applicable termination charges as follows.(i)50%(unless a different amount s specified in the Pricing Schedule)of any unpaid recurring charges for the terminated Service or Service Component attributable to the unexpired portior of an applicable Minimum Payment Period;(i)if termination occurs before the end of an applicable Minimum Retention Period, any associated credits or waived or unpaid non-recurring charges,and (iii)any charges incurred by AT&T from a third party {1.e, not an AT&T Affiliate)due to the termination which are not reasonably avoidable The charges set forth in Sections 8 4(c)()and (ii)will not apply if a terminated Service Component is replaced with an upgraded Service Component at the same Ste,but only if the Minimum Payment Period or Mnmum Retention Period.as applicable,(the 'Minirum Period )and associated charge for the replace ment Serice Component are equal to or greater than the corresponding Mirirum Period ano associated charge for the terminated Service Component,respectively and if the upgrade is not restricted in the applicable Service Pblicalion. (d)In addition,f Customer terminates a Pricing Schedule that has a MAR C,Customer will pay an amoun'equal to 50%of the unsatisfied MARC for the balance of the Pncing Schedule Term 9.IMPORT/EXPORT CONTROL Neither party will use,distribute,transfer or transmit any equipment,services software or technical information provided under thvs Agreement (even if incor porated nto other products}except in compliance with all appl cable import and export aws,conventions and regulations 10.INDEMNIFICATION AT&T agrees to indemnify,hold harmless and defend Customer and its officers,employees,agents,ard instrumentalities (the 'Indemnitees")from any and all fablity,losses or damages,includng,but not limited to,attorneys fees and costs of defense,which Customer or its officers,employees,agents,or instrumentalities may incur as a result of cdaims demands,suits causes of actions or proceedings of any kind or nature arising out of relating to or resulting from the negl igence gross negligence or wilful misconduct of AT&T or its employees,agents,servants,partners,principals or subco ntractors in the performance of this Agreeme nt AT&T shall pay all claims and losses in connection therewth,and shall investigate and defend al claims,suits or actions of any kind or nature in the name of Customer,where applicable,including appellate proceedings,and shall pay all costs judgments and attorney's fees which may be incurred thereon.AT&T expressly understands and agrees lhat any insurance protection required by this Agreement or otherw ise provided by AT&T snal in no way limit AT&T's responsibility lo indemnify,keep and save harmless and defend Custom er or its officers, employees,agents and instrumentalities as herein provided,except that ATT shall not be liable for any liability loss or damage resulting solely from the negligent or willful acts or omissions of the Indem nitees The above indemnfication provision shall survive the expiration or termination of th s Agreement 16186 091318 SR-1-94NPC5F ua_ver_doc Page 10 0l 14 UA VER I 11/16/2012 ,p6186 01'819 MASTER AGREEMENT 11.INSURANCE The Contractor shall maintain and carry in full force during the Term,the foilowng insurance 1 Commercial General Liabil ty as per form ISO CGL 00 01 or equivalen t -$1 O00 000 /per occurrence and n the aggregate! 2 Automobile L ability -$1000 O00 (per accident),and 3 Workers Compensation &Emp oyers Labaty as recured prsuat to Florida Statutes The insurance mst be furnished by insurance companies e gible to do business in 'he State of Florida Alt insurance po.ices must be issued by companies rated no less than "B-"as lo management and not less than "Class V'as to strength by the 'atest edtion of Bests Insurance Guide,published by A.M.Best Company,Oldwick,New Jersey,or its equwva ent Contractor shall provide 30 days'notice of cancellation to the City for any required coverage that s rot replaced.The insurance certificates for General Liability shall evidence the City as an additional insured with respect to Contractor's operations under this Agreement and evidence a waiver of subrogation endorsement to the extent alowed by law Contractor may self-insure any of the required coverage Electronic certificates of insurance must be submitted to the City s Risk Manager for approval (prior to any work and/or services commencing)and will be kept on fle in the Office of the Risk Manager The City shah have the right to obtain from the Contractor a specimen copy of the required insurance endorsements,in the event that the certificates of insurance are inadequate lo ascertain compliance with the requ red coverage The Contractor is also solely responsible for obtain.ng and submitting all insurance certificates for any sub-Contractors Compliance with the foregong requirements shall not relieve the Contractor of the «abilities and o0ligations under this Section or under any other portion of this Agreement The Contractor shai not commence any work and or services pursuant to thus Agreement ulil all insurance required under this Section has been obtained Contractor shal be responsible for assuring that the insurance coverage required under this Agreement remain in ful force and effect for the duration of this Agreement including any extensions hereof.If insurance certificates are sch eduled to expire during the term of thus Agreement and any extension hereof,Contractor shall be responsible for submitting new or renewed insurance certificates lo the City's Risk Management Administrator within 10 days 0f overages being bound with the insurers.In the event that expired certificates are not replaced,with new or renewed certificates which cover the term of this Agreem ent and any extension thereof (i)the City shall suspend this Agreement unti such time as the new or renewed certificate(s)are received in acceptable form by the City's Risk Manageme nt Administrator,or (ii)the City mnay,at its sole drscreton,termnnate the Agreement for cause and seek re-procurenent damages from Contractor in conjunction wth the violation of the terms and conditions of this Agreement Com p iance with the foregoing requrements shat not relieve Contractor of its liablities and obligations under thus Agreement 12.No discrimination. Ir connection wit the performance of the Services,the Cont actor stall not exclude from participation in,deny lhe benefits of,or subject to discrimination anyone on the grounds of race ,color,national origin,sex,age disability religion,income or family status. Additionally,Contractor shall comply fully wth the Cty of Mam Beach Human Rights Ordinance,codified in Chapter 62 of the City Cod e as may be amended from time to tmne prohib ting discrimination in employment housing,public accommodations and public servces on account of actual or perceived race,color,national origin,religion,sex,intersexualily,gender identity,sexual orientaticn,manlal and familial status age disability,ancestry.height,weight,dom estic partner status,labor organzation membership,[am ila situation,or political affiliation 13 Public Entity Crimes. AT&T hereby certfes that,lo the best of its know'edge,no individual member of AT&T,no employee,and no subco ntractor under this Agreement or immediate family member of any of the same is also a member of any board,commission.or agency of the Custom er.In the event ATT has no prior knowledge of a conflict of interest as set forth above and acquires information which may indicate that there may be an actual or apparent violation of the above,AT&T shall promptly bring such information to the attention of the Customer's project manager.AT&T sha!l thereafter coo perate with the Customer's review and investigation of such information, and comply wth the instructions AT&T receives from the project manager n regard to remedying the situation. Jp6 186 091318 SR1.941PC5F a_vet.i doc UAVER III 11/16/2012 /p6186 011819 Page 11 f14 MASTER AGREEMENT Prior k commencement of te Services Contractor shall file a Slate of Florida Form Pur 7068 Sworn Statement under Section 287.133(3)/A),Florida Statute On Pub'ic Entity Crimes with the Cty's Procurement Dr.sion 14.MISCELLA NEOUS PROVISIONS 14.1 Publicity.Neither party may issue any public statements or announcements relating to !he terms of this Agreement or to the provision of Services wthout the pro:wnitten consent of the other party. 14.2 Trademarks.Each party agrees rot to display or use,in advertising or otherwise,any of the other party s trade names logos trademarks,service maks or other indicia of origin without the other party's prior written consent,which consent may be revoked at any time by notice 143 Independent Contractor.Each party is an independent contractor Nether party controls the other and neither party nor 1ts Affiliates,employees,agents or contractors are Affiliates,employees,agents or contractors of the other party Contractor understands and agrees that Contractor's or subcontractors'use or entry upon Cly propertes shall not in any way change its or their status as an independent contractor Contractor further understands and agrees that any an all iabittes regarding the use of any of Contractor's employees or any of Co ntractor's subcontractors for Services reated to this Agreement shal be borne solely by Contractor throughout the term of thus Agreeme nt and that this rovson shal survive the termination of Ihus Agreement.Contractor agrees and understands that {)any and all subcontractors providing Serices related to thus Agreement shall be pad through Contractor and not paid directly by the City,and {i)any and all liabilities regard ng paym ent to or use of subcontractors for any of the Services related to ths Agreement shat be borne soley by Contractor 14.4 Force Majeure.A "Force Majeure Event'shat mean an act of God,act of governmental bod y or military authority,fire explosion,power failure,flood,storm ,hurricane,sink hole,other natural disasters,epidem ic,cab'e cut,power blackout strike labor dispute,or acts or omissions of carriers or suppliers,acts of regulatory or governmental agencies,riot or civil disturbance war or terrorism,sabotage insurrection blockade,or embargo.In the event that either party is delayed in the performance of any act or obligation pursuant to or required by the Agreement by reason of a Force Mayeure Evert.the time for requ red com pletion of such act or obligation shal be extended by the number of days equal to the total number of days,if ary,that such party is actually delayed by such Force Majeure Event The party seeking delay in performance shal gve notice to the other partly spec fyng the anticipated duration of the delay,and if such delay shall extend beyond the duration spec#fed an such notice additional notice shall be repeated no less than monthly so long as such delay due to a Force Ma,eure Event continues.Any party seeking delay in performance due to a Force Majeure Event shall use commercially reasonabie efforts to rectify any condition causing such delay and shall cooperate with the other party lo overcome any delay that has resulted 145 Am endments and Waivers.This Agreement constitutes the sole and entire agreement betwe en the parties hereto.No modification or amendment hereto shall be valid unless in writing and executed by properly authorized representatives of the parties hereto.Except as otherwis e set forth in Arti cle 4 above,the City Manager shall have the scle authority to exterd, amend,or modify this Agreement on behalf of the City Any supplem ent to or mo dification or waiver of any provision of this Agreement must be in writing and signed by authorized representatives of both parties.A waiver by either party o'any breach of this Agreement will not operate as a waiver of any other breach of this Agreeme nt. 14.6 Assignment and Subcontracting. (a)Neither party shall assign,transfer,convey or otherwi se dispose of this Agreement,ncduding ts rights,title or interest in or to the same or any pat thereof without the pnor written consent of the other party,which consent shall not be reason aby withheld or delayed. (b)ATT may subcontract to an Affiliate or a third party work to be performed under th s Agreement but wll remain 'nancaal y responsible for the performance of such obligations 14.7 Severability.If any portion of this Agreement is found to be invalid or unenforceable or if,notwthstandng Section 15 11 (Governing Law).applicable law mandates a different interpretation or result,the remaining provisions will remain in effect and the parties will negotiate in good faith to substitute for such invalid illegal or unenforceable prov ston a mutually acceptable provision consistent with the orignai intention of the parties. 14.8 Injunctive Relief.Nothing in this Agreement s intended to or should be construed to prohibit a party from seek.ng prel mary o permanent injunctive relief in appropriate circumstances from a court of competent jurisdictior Ip6'86 091318 SR-1 94NPCSF 0a ver i dcc Page 12o '4 UA VER II 11/16/2012 16186 011819 MASTER AG REEM ENT 149 Legal Action/Resolution of Contrac t Disputes.Contractor understands and agrees that al disputes be tw een Co ntractor and the City base d upon an alleged volation of the term s of th us Agree ment by the City shall be subm itted to the Cty M anag er for his/h er resolution,prior to Contractor be n g entitled to seek judicial rehef,n connection th erew th The City Manag er shal render an initial recom m endation fo r determ inaton of such d spute,in wr itirg as soon as practicabe but not later than forty-five (45 days f receipt of such claim ,unless the pa rt es mutually stipulate otherw ise n writng or other circum stances warrant a tim e extension as determ ined by the City.Failure to render a written decision with in te 45 days,or a later date if stipulated by the parties,shall be con sidered a den al of th e claim The adherence to th s Se ction is a co ndition prece dent to the nsttution of any cvi action by the Contractor aga nst the City. An y lega action arisng n connection with th s Agreem ent must be filed within five (5,years after the cause of ac tion accrues,or such shorter tim e as Flor ida aw requires or t wi l be deem ed tim e barred and wa ved 1410 Notices.Any required notices under thus Agreem ert shall be n writing and shall be deem ed valialy delivered f m ade by hano (in which case del very will be deem ed to have been effected im m ed iate y)or Dy overn ight mail (in which case delvery will be deem ed to have been effected one {1)bu siness day after the date of ma ng)or by first class pre-paid po st (in which case de very w l be deem ed to have been effected fve (5)days after th e date of po sting),or by fac sim ile or electronic transm ission {in which case delivery wl be deem ed to have been effected on the day the transmission was sent)Any such notice shall be se nt to the office of the recipient set forth on the cover page of this Agreem ent or to such other offi ce or rec ipient as des gnated in writ ng from tim e to tm e 14 1 1 Govern ing Law /V enue Th s Agreem ent shall be co nstrued and enfo rc ed acco rding to the laws of the State of Fonda.Venue mn any procee dings betw een the pat ies shall be n any state or federal court ur M iam i-Dade County,Florida.Each party shall bear its own attorn ey's fees Each party waves any defense wh eth er asserted by motion or pleading,tha!the afo rem entioned courts ar e an im proper or inconvenient venue M oreover the parties con sent to the persona jurisdiction of the aforementioned co urts and irrevoca bly wa ve any objec tions to said jurisdiction .The parties irrevoc ably waive any nights to a jury trial 14 12 Com pliance w ith Law s Each party wii com ply w th al applicabl e laws and regulations an d w th all applica ble orders issued by courts or other govern m ental bodies of com petent jurisdictio n 1413 No Third Party Beneficiaries Th is Agreem ent is for the benefit of Customer and AT&T and do es not pro vide any third party {in cluding Users)th e night to enforce it or to bring an acvon for any remedy,claim ,Iability rei m bursement or cause of action or any other nig ht or privileg e 1414 Surv ival.The respec tve obligation s of Custom er and AT&T that by their nature would continue be yond th e e rm naton or exp ration of th is Agreem ent,including the indem ity and obligations to defend and hold harm les s set forth in Se ction 10 ob ligations set forth in Section 5 (Confidential Info rm ation)Section 6 {Lim itations of Liability and Dr sclaimers)and Section 7 (Thrd Party Clai m s),will survi ve suc h term ination or expiration. 14.15 Agreem ent Language.The language of this Agreem ent is English If th ere is a co nflict be tw een this Agreem ent and any translation,the English version will take precedence 14.16 Entire Agreem ent.This Agreem ent constitu tes the entire ag reem ent betw een the part es with respect to its subject matter. Except as provided in Section 2 4 (Li cense and Other Terms),th is Agreem ent supersedes all other agreem ents,propo sals, repr ese ntation s statem ents and understandings,whether written or oral,concern ing the Servces or the right s and obligations relating to the Servi ce s and the parties disclam any relian ce thereon.This Agreem ent will not be m odified or supplemented by any written or oral statem ents,pro posals,represen tation s,advertisements,service descriptions or purchase order form s not expressly se t forth in this Agreem ent. 15.DEFINITI O NS "Affiliate"of a party m eans any entity th at controls,is controlled by or is under com m on control with such party "A greem ent'or "Contract Docum ents"m eans th is Agreem ent and exhibits attached hereto,including the follo wi ng Contract Docu m ents,each of which are expressly incorporated by reference the RFP,including any addenda thereto (the RFP);the Contractor's Respo nse to the RFP,Service Order and Pricing Schedule.and the M aster Agreem ent including the AUP,Tanffs G uidebo oks and Se rvice Guides,incorpo rated therein 'AP!m eans an application prog ram inter face used to make a resources request from a rem ote im plem enter prog ram .An API ray include coding,specifica tions o r rou tines data stru ctures object dasses,and protoco .s used lo com m unicate be tw een prog rams. "Attachm ents"m eans any supplem ental material or docum entation to th s Agree m ent wh ich are expressly incorpo rated by reference and m ade a part of this Agreem ent as if se t forth in full. A T&T Softw are m eans softw are,including APIs,and all asso ciated wt ten and electronic docum entaton ad data owned by AT&T and lice nsed by AT&T to Custom er AT&T Softw are does not include software th at is not furn isned to Custom e Jp6186 091318 SR-1 94NPC5F ua ver_m doc Page 13 3f 14 UA VER A 11/16/2012 1p6'86 011819 MASTE R AGREEMENT "City "m eans the City of M iam Beach,Florida,a Florida m unicipal corporation.In all respect s hereunder,City's performance is pursuant to the City 's capacity as Owner In the event the City exercises ts regulatory authonly as a governmental body,the exercse of such regulatory authority and the enforcement of any rues,regulations codes laws and ordnances shal be deemed to have occured pursuant to City s author ty as a governmental body and shall not be attributable in any manner to the City as a party to this Agreement. "City Com m ission"reans the egslatve body of the City "City Manager"means the duly appointed Chief Adm nistratve Officer of the Cty The Cty Manager shai be construed to rcude any duly authorized representatives of the City designated n writing with respect to any spec fic matter;s!ccering the Contract Documents (exclusve of those author zatons reserved to the City Commission or regulatory or adm.nustrative bcdies having jurisdiction over any matter(s)related to the Co tract Documents) "Change Order"or "Amendment'means a written document ordering a mutual y agreed upon change in the Contract Price or Contract Time or a change in the Work Any Change Order (or Amendment)must be duly executed by the City Manager,and any Change Order (or Amendment}n excess of $50 000 shal be subiect lo the prior approval l the City Comn issio 'Customer Personal Data'means informaton that identifies an ndvdual,that Customer drectly or ndrecty rakes accessible to AT&T and that AT&T collects holds or uses in the course of providing the Services Cutover'means the date Customer's oblgalon to pay for Services begins Effective Date'of a Picing Schedule which is part,or becomes part,of this Agreement means the date on which the vast party signs the Pncng Schedule unless a later date s required by regulation or law MARC-Eligible Charges means the recurring and usage charges (including amounts calculated from unpaid charges that are owed under Section 8 4(c:)),after deducting applicable disco unts and credits (other tha outage or SLA credits),that AT&T charges Customer for the Serces identified n the applicable Pricing Schedule as MARC-contributing.The following are not MARC- Elgible Charges (a)charges for or in connection with Customer's purchase ot equpment;(b)taxes;and (c)charges imposed n connecton with governmentally imposed costs or fees (such as USF PICC,payphone service provider com pensation,E911 and deaf reay charges) "Minimum Payment Period means the Minimum Payment Period identified for a Servce Component in a Pncing Schedule or Serice Publicaton dunng which Customer is required to pay recurring charges for the Servce Component Minimum Retention Period'means the Minimum Retention Period identified for a Serice Component in a Pncng Schedule or Service Publication during which Customer is required to mantamn service to avoid the payment (or repayment)of cerla n credts,waved charges or amortized charges "Purchased Equipment'means equipment or other tangible products Customer purchases under this Agreement including any replacements of Purchased Equipme nt provided lo Customer.Purchased Equ pment also ncdudes any internal code required to operate such Equipment Purchased Equipment does not include Software but does include any physical media provided to Customer on wh ch Software is stored "Services"or "Work"shall mean the services and work to be provded by Contractor to the City pursuant to the Contract Documents "Serice Component means an inddual component of a Service provided under tnvs Agreement Service Publications'means Tanffs,Guidebooks Serice Gu des and the AUP Site'means a physical location,includin g Customer's co location space on AT&T's or its Affiliate s or subcontractor's property where AT&T installs or provides a Service. Softw are'means AT&T Software and Vendor Software. Third-Party Service'means a service provided directly to Customer by a third party under a separate agreemen!between Customer and the third party "Vendor Softw are'means software,including APIs,and all assoc ated written and electronic documentation and data AT&furnishes to Customer other than AT&T Software J6 186 091318 SR 1 94NPCSF ua_ver_ii doc Page '4'4 UA VER I 1'16/2012 /96186 O1'819 EXHIBIT B