Resolution 2025-33558 RESOLUTION NO. 2025-33558
A RESOLUTION OF THE MAYOR AND CITY COMMISSION OF THE CITY
OF MIAMI BEACH, FLORIDA, ACCEPTING THE RECOMMENDATION OF
THE PUBLIC SAFETY AND NEIGHBORHOOD QUALITY OF LIFE
COMMITTEE,AT ITS MARCH 12, 2025 MEETING,TO IMPLEMENT A TEXT
MESSAGING SYSTEM TO REPORT CODE COMPLIANCE COMPLAINTS,
ALONG WITH A MARKETING COMPONENT TO PROVIDE THE PUBLIC
WITH NOTICE AND AWARENESS REGARDING THE IMPLEMENTATION
OF THIS NEW TEXT MESSAGE REPORTING SYSTEM.
WHEREAS, at the April 3, 2024 City Commission meeting, the City Commission
referred an item by Commissioner Alex Fernandez, co-sponsored by Commissioner Joseph
Magazine and Commissioner Laura Dominguez (item C4 T), to the Public Safety and
Neighborhood Quality of Life Committee("PSNQLC")to discuss the potential implementation
of a text messaging system to facilitate the reporting of complaints to Code Compliance in
order to accelerate the ability for issues to be promptly reported and addressed; and
WHEREAS, the Code Compliance Department has established multiple avenues for
receiving complaints, as discussed during the City Commission meeting on May 15, 2024
(item R5 R); and
WHEREAS, the formal process for residents to report complaints to Code
Compliance involves contacting the Code Compliance Department through various
channels, such as by calling Code Compliance Department's direct number at (305) 673-
7555, using the Miami Beach Gov app, or reaching Parking Dispatch after business hours at
(305) 604-CITY (2489); and
WHEREAS, the City's telephone system and interactive voice response feature allows
residents to speak to the Code Compliance Department directly during regular business
hours, or to the Parking Dispatch center after hours; and
WHEREAS, the Information Technology Department developed a text messaging
system that will be implemented in April 2025, providing City residents (and visitors) with a
new method for reporting complaints to Code Compliance through a designated number; and
WHEREAS, the City anticipates having additional tools available in the future, which
will enable more streamlined collaboration across various departments (including the
Parking, Building, and Public Works Departments)to enhance communication and response
efforts from the City; and
WHEREAS, this approach will allow for the efficient integration of text message
reporting into the City's existing processes; and
WHEREAS, the Code Compliance Department will work with the Office of Marketing
and Communications on a messaging campaign to provide for public awareness regarding
the availability of a new method for reporting complaints to the Code Compliance
Department.
NOW, THEREFORE, BE IT RESOLVED BY THE MAYOR AND CITY COMMISSION
OF THE CITY OF MIAMI BEACH, FLORIDA, that the Mayor and City Commission hereby
accept the recommendation of the Public Safety and Neighborhood Quality of Life
Committee, at its March 12, 2025 meeting, to implement a text messaging system to report
code compliance complaints, along with a marketing component to provide the public with
notice and awareness regarding the implementation of this new text message reporting
system.
PASSED AND ADOPTED this /9 day of Il ti 2025. gat....i._
A Steven Meiner, Mayor
ATTEST:n/) MAR 2 0 2025
Rafael E. Granado,/ Cl City Clerk
APPROVED AS TO
(Sponsored by Commissioner Alex J. Fernandez) FORM &LANGUAGE
(Co-Sponsored by Commissioner Joseph Magazine) & FORE ECUTION
(Co-Sponsored by Commissioner Laura Dominguez) �}p,,� /V 3)jco (K
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Resolutions - C7{{item.number}} Agenda Item: C7 D
•
Date: 3/19/2025
COMMISSION MEMORANDUM
TO: Honorable Mayor and Members of the City Commis ion
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FROM: Eric Carpenter, City Manager�,c2e Lzv' ,.iliac
DATE: March 19, 2025
TITLE: A RESOLUTION OF THE MAYOR AND CITY COMMISSION OF THE CITY OF
MIAMI BEACH, FLORIDA, ACCEPTING THE RECOMMENDATION OF THE
PUBLIC SAFETY AND NEIGHBORHOOD QUALITY OF LIFE COMMITTEE TO
IMPLEMENT A TEXT MESSAGING SYSTEM FOR CODE COMPLIANCE
COMPLAINTS AND THE MARKETING COMPONENT FOR PUBLIC AWARENESS.
RECOMMENDATION
The Administration recommends accepting the recommendation of the Public Safety and
Neighborhood Quality of Life Committee (PSNQLC) at its March 12, 2025 meeting, to implement
a text messaging system for Code Compliance complaints and the marketing component for
public awareness.
BACKGROUND/HISTORY
At the April 3, 2024 Commission meeting, at the request of Commissioner Alex Fernandez and
co-sponsor Commissioner Joseph Magazine,the Mayor and City Commission approved a referral
(Item C4T)to the PSNQLC, to discuss the potential implementation of a text messaging system
to facilitate the reporting of Code Compliance complaints in order to accelerate the ability for
issues to be promptly reported and addressed.
The referral requested that the City Administration be prepared at Committee to discuss available
options for implementing a text messaging system to provide residents and other concerned
persons with the ability to immediately report concerns to Code Compliance. The referral also
requested that City Administration, upon consideration of all relevant factors (including, but not
limited to, feasibility, cost, and effectiveness), provide the Committee with its recommendations
regarding various options, along with any specific issues or concerns relating to this initiative.
The item was discussed at the January 29, 2025 PSNQLC meeting and at the request of the
sponsor, item to return to the March 12, 2025 PSNQLC meeting with an update on the progress
of implementing the text messaging system.
At the March 12, 2025 PSNQLC meeting, Information Technology (IT) and Code Compliance
provided an update on the progress of the text messaging system. The text messaging system
is finalized and will be implemented in April 2025. Code Compliance will work with our Marketing
and Communications Department on a messaging campaign for public awareness of the new
method for reporting complaints to Code Compliance.
ANALYSIS
The Code Compliance Department has established multiple avenues for receiving complaints, as
discussed during the Commission Meeting on May 15, 2024 (agenda item R9 R). The formal
process for residents to report Code Compliance complaints to the City involves contacting the
Code Compliance Department through various channels, such as by calling Code Compliance's
direct number at (305) 673-7555, using the Miami Beach Gov app, or reaching dispatch after
business hours at (305) 604-CITY. The City's telephone system and interactive voice response
system allows residents to speak to the Code Compliance Department directly during regular
3
business hours, or to the dispatch center after hours. These teams can appropriately route
requests and request Police resources as needed.
On November 28, 2023, the IT Department launched a revitalized and modern version of the
City's Miami Beach Gov app (previously eGov).The release provided several enhancements and
compatibility features and remains the most effective way to digitally report code compliance
complaints. Using technology, Code-related items are routed directly to the Code Compliance
Department where the appropriate staff can respond. The Code Compliance Department uses
the city's licensing, permitting, and inspection enterprise resource planning (ERP) system to
manage and enforce incidents. This system does not allow for text messages to be automatically
inserted as new cases and would require staff to manually input any text messages that are sent
in.
On September 4, 2024, the IT Department introduced enhanced into the City's IVR system that
provides a more streamlined method to reach City departments and staff. This functionality will
allow residents to speak to the system and bypass the menu to reach City resources more quickly.
This system was first piloted during the summer of 2024 and has shown a success rate of 92%.
The IT Department has now developed a text messaging system by registering numbers with the
carriers, ensuring compliance with legal requirements, and developed workflows. IT will continue
to ensure integration with our current systems and will begin implementation in April 2025. Since
the cost structure will be based on usage, costs are expected to be nominal and depending on
the type of message, will cost a fraction of a cent per message.
By building out this capability, the City will now have additional tools available in the future,
enabling broader applications across various departments to enhance communication and
response efforts. This approach will allow us to efficiently integrate text message reporting into
our existing processes without placing an additional manual burden on staff.
FISCAL IMPACT STATEMENT
N/A
Does this Ordinance require a Business Impact Estimate?
(FOR ORDINANCES ONLY)
If applicable,the Business Impact Estimate (BIE)was published on:
See BIE at: https:/lwww.miamibeachfl.gov/city-hall/city-clerk/meetinq-notices/
FINANCIAL INFORMATION
CONCLUSION
Code Compliance and IT have finalized the internal testing for the text messaging system to
ensure that prompts are working as expected and include all the necessary components for an
efficient user experience. Code Compliance will work with our Marketing and Communications
Department on a messaging campaign for public awareness of the new method for reporting
complaints to Code Compliance.
Applicable Area
4
Resolutions -C7 D
COMMISSION MEMORANDUM
TO: Honorable Mayor and Members of the City Commission
FROM: Eric Carpenter, City Manager
DATE: March 19, 2025
TITLE: A RESOLUTION OF THE MAYOR AND CITY COMMISSION OF THE CITY OF
MIAMI BEACH, FLORIDA, ACCEPTING THE RECOMMENDATION OF THE
PUBLIC SAFETY AND NEIGHBORHOOD QUALITY OF LIFE COMMITTEE TO
IMPLEMENT A TEXT MESSAGING SYSTEM FOR CODE COMPLIANCE
COMPLAINTS AND THE MARKETING COMPONENT FOR PUBLIC AWARENESS.
RECOMMENDATION
Item will be entered Supplemental
BACKGROUND/HISTORY
ANALYSIS
Click or tap here to enter text
FISCAL IMPACT STATEMENT
N/A
Does this Ordinance require a Business Impact Estimate?
(FOR ORDINANCES ONLY)
If applicable, the Business Impact Estimate (BIE)was published on:
See BIE at: httos://www.miamibeachfl.gov/city-hall/city-clerk/meetina-notices/
FINANCIAL INFORMATION
CONCLUSION
Applicable Area
Citywide
Is this a "Residents Right to Know" item Is this item related to a G.O. Bond
pursuant to City Code Section 2-17? Project?
Page 181 of 1157
Yes No
Was this Agenda Item initially requested by a lobbyist which, as defined in Code Sec. 2-481
includes a principal engaged in lobbying? No
If so, specify the name of lobbyist(s) and principal(s):
Department
Code Compliance
Sponsor(sl
Commissioner Alex Fernandez
Co-soonsorlsl
Commissioner Josph Magazine
Commissioner Laura Dominguez
Condensed Title
Accept Rec/Implement Text Messaging System for Code Complaints/Marketing. (AF/JM/LD)
Previous Action (For City Clerk Use Only1
Page 182 of 1157