C2E-Issue RFP Pay By Phone Services For The City�s Parking DepartmentCOMMISSION ITEM SUMMARY
Condensed Title:
Request for approval to issue a Request For Proposals (RFP) for Pay by Phone services for the Ci
Parkin De artment.
Key Intended Outcome Supported:
Improve process through information technology,
Supporting Data (Surveys, Environmental Scan, etc.):
N/A
Item Summary/Recommendation:
The City of Miami Beach Parking Department is pursuing technology enhancements for its parking
payment systems. The following parking payment systems are either in place or will be in the near term:
multi-space pay stations, municipal permit programs, including business and residential permits, and a
license plate recognition (LPR) handheld and a mobile enforcement system. The next logical progression
is for the City to consider a "pay by phone" system which will interface with various existing third party
platforms, including the City's permitting and financial systems, in real time.
Through the RFP process the City is seeking a pay by phone (PBP) system that enables parking payments
for the City's on-street and off-street metered facilities via phone, mobile application "App"; and/or text.
The PBP system shall be capable of providing real time web enabled interfaces with the proprietary
platforms described above. The PBP is intended to supplement existing payment options. The PBP
system will have the capability of providing discounted rates and service fees to residents.
In its due diligence and in an effort to assure that the City was considering all available options for a PBP
system, on March 5, 2013, an industry review meeting was held. The purpose of the industry review
meeting was to receive input from PBP providers on any options the City could consider for the best
system while assuring specifications were competitive and the following factors were considered: available
best practices, the feasibility of the scope of services the City was considering, and operational efficiencies
that may be available through PBP system options. The companies in attendance were Pango USA,
Parkmobile USA Inc., QuickPay Corp., Pay by Phone Technologies, and Mobile Now.
Pursuant to the industry review meeting, the scope of services desired to satisfy the City's established
requirements are included in the attached form.
The Administration recommends that the Mayor and the City Commission approve the issuance of a
Request For Proposals for Pay by Phone services.
Advisory Board Recommendation:
Financial Information:
Source of Amount
Funds: 1
D 2
3
OBPI Total
Financial Impact Summary:
City Clerk's Office Legislative Tracking:
Si n-Offs:
MIAMI BEACH
ity Manager
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Account
anager
AGENDA ITEM
DATE
IBE
City of Miami Beac:h, 1700 Convention Center Drive, Miami Florida 331 www. mimnibeachfl.gov
COMMISSION MEMORANDUM
TO: Mayor Matti Herrera Bower and Me City Commission
FROM: Jimmy L. Morales, City Manager
DATE: April17, 2013
SUBJECT: REQUEST FOR APPROVAL TO ISSUE A REQUEST FOR PROPOSALS
(RFP) FOR PAY BY PHONE SERVICES FOR THE CITY'S PARKING
DEPARTMENT.
ADMINISTRATION RECOMMENDATION
Issue the RFP.
KEY INTENDED OUTCOME
Improve parking availability; Improve process through information technology.
ANALYSIS
The City of Miami Beach Parking Department is pursuing technology enhancements for its
parking payment systems. The following parking payment systems are either in place or will be
in the near term: multi-space pay stations, municipal permit programs, including business and
residential permits, and a license plate recognition (LPR) handheld and a mobile enforcement
system. The next logical progression is for the City to consider a "pay by phone" system which
will interface with various existing third party platforms, including the City's permitting and
financial systems, in real time.
Through the RFP process, the City is seeking a pay by phone (PBP) system that enables
parking payments for the City's on-street and off-street metered facilities via phone, mobile
application "App"; and/or text. The PBP system shall be capable of providing real time web
enabled interfaces with the proprietary platforms described above. The PBP is intended to
supplement existing payment options. The PBP system will have the capability of providing
discounted rates and service fees to residents.
In its due diligence and in an effort to assure that the City was considering all available options
for a PBP system, on March 5, 2013, an industry review meeting was held. The purpose of the
industry review meeting was to receive input from PBP providers on any options the City could
consider for the best system while assuring specifications were competitive and the following
factors were considered: available best practices, the feasibility of the scope of services the City
was considering, and operational efficiencies that may be available through PBP system
options. The companies in attendance were Pango USA, Parkmobile USA Inc., QuickPay
Corp., Pay by Phone Technologies, and Mobile Now.
SCOPE OF SERVICES & EVALUATION CRITERIA
Pursuant to the industry review meeting, the scope of services desired to satisfy the City's
established requirements are included in the attached form.
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Apri/17, 2013
City Commission Memorandum
Pay by Phone -RFP
Page 2 of 2
COMPETITIVE SOLICITATION PROCESS
The process for seeking proposals for the requirements stated shall be as follows:
1. Request for Proposals issued.
2. Receipt of Proposals.
3. Opening of Proposals and determination if they meet the minimum standards of
responsiveness and eligibility as established in the RFP.
4. An Evaluation Committee, appointed by the City Manager, shall meet to evaluate each
Proposal in accordance with the requirements of this RFP. Proposers may be requested
to make additional written submissions or oral presentations to the Evaluation
Committee.
5. The Evaluation Committee shall recommend to the City Manager the Proposal or
Proposals acceptance of which the Evaluation Committee deems to be in the best
interest of the City.
CONCLUSION
The Administration recommends that the Mayor and the City Commission approve the issuance
of a Request For Proposals for Pay by Phone services.
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prii17\PayByPhoneRFP,memo,docx
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IBE Request for
Issuance Approval
Solicitation No.: Solicitation Title:
Requesting Department: Department Contact:
Parking Rocio Alba
MINIMUM ELIGIBILITY CRITERIA:
1.
2.
3.
4.
5.
6.
Proposers shall document at least three (3) municipalities where the proposed system is operationaL
Software must be compatible with Windows 7 Desktop.
The proposed system must be PCI compliant.
The proposed system must be externally hosted software solution.
The proposed system must integrate with the License Plate Recognition (LPR) Parking Enforcement
System that will be implemented in the coming months.
The proposed system must provide the capability to use a separate rate structure for residents and
discounted service fees.
SCOPE Of SERVICES:
The City intends to receive Proposals outlining options for a pay-by-phone (PBP) parking system for its on-street
and off-street metered facilities.
The successful proposer will be responsible for the design and delivery of the system and for the management of
all phases of the project (the "Services"). The successful proposer will bear all technical, operational, integration,
implementation, and functional responsibility. There will be two implementation phases. Phase One will include a
pilot implementation with City staff using cell phones to test the system for a period of up to thirty (30) days from the
effective date of the agreement. Phase Two will roll-out the system to the public with a detailed marketing and
signage plan. The time frame for implementation of Phase Two shall be no later than ninety (90) days after the City
has issued a written notice to proceed for Phase Two. The successful proposer shall contractually guarantee
delivery of a fully functional public PBP system and ensure the system is fully operational. The proposed PBP
system must accommodate various on-street and off-street parking rates. The current rates are as follows:
A-$1.75-8 hr/max purchase at a time
8-$1.00-10 hr/max purchase at a time
However, other rates, and/or geographic areas may be added.
The proposer shall be responsible for all expenses related to providing a PBP system, including but not limited to,
installation, signage, marketing/advertising, etc.
ADD ALTERNATES
The City is also seeking alternative solutions for several other programs as add alternates to this RFP. Proposers
may, but are not required to, submit information regarding their system's capabilities to satisfy the initiatives
described below as part of their proposal for consideration.
• Residential Parking Program (RPP) Visitor Use: In restricted residential parking areas, residents that are
registered with the City may purchase one-time use visitor guest passes. This is currently handled via
scratch-off hang-tags.
• Hotel Hang-tag Program: Hotels pre-purchase one-day passes for their guests. This is currently handled
via scratch-off hang-tags.
• House of Worship Program: Houses of Worship purchase one-time use parking permit placards for their
attendees.
• Special Event Parking at Attended Lots: A very limited number of metered surface parking lots are
attended. Access and payment for parking is controlled through a cashier via pre-payment at entry.
• Gated Revenue Control System Integration: Additional payment options at garages with gated revenue
control e ui ment.
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SPECIFICATION GRID· SYSTEM CAPABILITIES
Proposals should provide detailed information to the questions posed below. Information shall be in sufficient detail to all the
Evaluation Committee to evaluate the proposals ; the more information provided, the better informed the Selection/Evaluation
Committee will be of your qualifications; answers to the questions below may be provided on a separate paper.
The questions below may or may not be minimum requirements of this RFP. Please provide as much information as possible
when answering these questions.
DESCRIPTION
escribe the customer registration process for the proposed Pay by Phone Parking System, including whether pre·
e isterin over the internet or other method is re uired for first-time users.
4 Describe the customer's enrollment process, including 24 hour availability, and local vs. toll free number registration
number.
5 Describe your customer support services. Hours of Operation? Customer notification process? Ability to provide speedy
and accurate resolution? Policy for addressing complaints? Ticket resolution?
Does the system identify the car by the license plate or stall number?
by Phone technology actively used in over 250,000 spaces? If not, how many?
Can users review their profile and parking history online?
(e.g. not restricted to the phone they registered with)?
Restrict people from re-parking for a set period even after parking expires?
Have different rates based on the day of the week?
Have different rates based on time of day?
ave early bird rates?
f. Rates and restrictions can be different for every meter (if desired)?
g. Rates and restrictions can be set by zones?
h. Restrict user access based on their ID/Password?
Allow one-time event parking?
sing dial tone and/or voice based vendor hosted interactive voice response system?
a toll free number to initiate or extend parking session?
ual membership fee? If so, how much?
y by phone service integrated with or is in use at any gated revenue control systems? If so, please provide
d 's?
ice in live use at over five US locations? If so, where?
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Does your service integrate with wireless handheld systems? If yes, provide examples of live sites.
friendly? Please describe in detail.
Is there system portability, expandability, and support?
Can the system maintain the security, confidentiality of transactions and information? If yes, please describe in detail?
Is your system PCI compliant?
w the City to use our own merchant accounts for credit card processing? This is the City's preferred
If the merchant account is not the City's, what is the turn-around time for payment to the City? The City requires that
payment be made within 24 hours of point of sale.
the City directly receive the credit card payments from our consumers' parking transactions?
an you report on average downtime of service?
Can your service collect parking payments while a broken meter is being reported?
Do you have web-based parking permits for monthly off-street parking?
Do you have web-based parking permits for event off-street parking?
sed parking permits for residential, student, and business parking?
Do you have an Electronic Validation System for hotels, businesses, restaurants, etc.?
r organization develop and own its core technology or is it licensed from a third party?
your customer dispute process.
Will the City have access to the Park by Phone Database? Who owns the data?
any report writing/generating tool?
Will you provide Miami Beach Residents a discount on your pay by phone user fees (per transaction or monthly)? Please
ex lain.
Will you provide Miami Beach Residents Pay by Phone service at no charge? Please explain.
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preference in
accordance with the applicable ordinance,
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