C7F-Execute Amendment To Technical Service Support Agreement w- Physio ControlCOMMISSION ITEM SUMMARY
Condensed Title:
A Resolution Of The Mayor And City Commission Of The City Of Miami Beach, Florida, Authorizing
The City Manager And City Clerk To Amend And Execute The Technical Service Support
Agreement Between The City And Physic-Control, Inc.
Key Intended Outcome Supported:
Increase community satisfaction with City government.
Supporting Data (Surveys, Environmental Scan, etc: N/A
Item Summary/Recommendation:
An automated external defibrillator (AED) and a LIFEPAK monitor/defibrillator are portable devices
used by emergency medical personnel that monitor heart rhythm and, if needed, delivers an
electric shock to the heart in an attempt to restore normal rhythm in cases such as sudden cardiac
arrest. The Fire Department has used, as its standard, Physic-Control AEDs and LIFEPAK
monitor/defibrillator equipment exclusively for over twenty-five years. Standardization on one
system is necessary for training and for purposes of consistency.
Currently, the existing units are serviced under a Technical Service Support Agreement, authorized
by Resolution No. 2010-27387 at a total cost of $134,866.33 for (5) years of coverage. The
remaining balance on the agreement through September 30, 2015 is $60,824.28. Adding the nine
(9) recently acquired units to the Technical Service Support Agreement will increase the cost by
$10,975.27 through the current contract expiration date of September 30, 2015, for a new total of
$145,841.61. This item seeks approval to amend the Technical Service Support Agreement in
order to add nine (9) recently acquired AEDs and LIFEPAK monitor/defibrillator units. Physic-
Control, Inc., the manufacturer of LIFEPAK AED and monitor/defibrillator units, is the only source
from which to obtain maintenance services for AED units and related items.
The Administration recommends that the Mayor and City Commission adopt the attached
resolution authorizing the City Manager and City Clerk to amend and execute the Technical
Service Support Agreement between the City and Physio-Controllnc., adding coverage for nine (9)
recently acquired AED and monitor/defibrillator units through the contract expiration date of
September 30, 2015.
ADOPT THE RESOLUTION
Advisory Board Recommendation:
Financial Information:
Source of Amount e 1 $10,975.27 011-1220-000325
2
I Total $10,975.27
Financial Impact Summary:
Cit Clerk's Office Le islative Trackin
Assistant
KGB
A\2014January15\Amend Technical
Summary.doc
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Account
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Agreement
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MIAMI BEACH
182
AGENDA ITEM __ C_7L....L...F---;-;
DATE /-/~/f
MIAMI BEACH
City of Miomi Beoch, 1700 Convention Center Drive, Miami Beach, florida 33139, www.miomibeochfl.gov
COMMISSION MEMORANDUM
TO: Mayor Philip Levine and Members
FROM: Jimmy L. Morales, City Manager
DATE: January 15, 2014
SUBJECT: A RESOLUTION OF THE MAYOR NO CITY COMMISSION, OF THE CITY OF
MIAMI BEACH, FLORIDA, AUTH RIZING THE CITY MANAGER AND CITY
CLERK TO AMEND AND EXECUTE THE TECHNICAL SERVICE SUPPORT
AGREEMENT BETWEEN THE CITY AND PHYSIO CONTROL, INC.
ADMINISTRATION RECOMMENDATION
Adopt the Resolution.
KEY INTENDED OUTCOME
Increase community satisfaction with City government
FUNDING
Account No. 011-1220-000325-$10,975.27
BACKGROUND INFORMATION
An automated external defibrillator (AED) and a LIFEPAK monitor/defibrillator are portable
devices used by emergency medical personnel that monitor heart rhythm and, if needed,
delivers an electric shock to the heart in an attempt to restore normal rhythm in cases such
as sudden cardiac arrest. The Fire Department has used, as its standard, Physic-Control
AEDs and LIFEPAK monitor/defibrillator equipment exclusively for over twenty-five years.
Standardization on one system is necessary for training and for purposes of consistency.
Currently, the existing units are serviced under a Technical Service Support Agreement,
authorized by Resolution No. 2010-27387 at a total cost of $134,866.33 for (5) years of
coverage. The remaining balance on the agreement through September 30, 2015 is
$60,824.28. Adding the nine (9) recently acquired units to the Technical Service Support
Agreement will increase the cost by $10,975.27 through the current contract expiration date
of September 30, 2015, for a new total of $145,841.61. This item seeks approval to amend
the Technical Service Support Agreement in order to add nine (9) recently acquired AEDs
and LIFEPAK monitor/defibrillator units. Physic-Control, Inc., the manufacturer of LIFEPAK
AED and monitor/defibrillator units, is the only source from which to obtain maintenance
services for AED units and related items.
CONCLUSION
The Administration recommends that the Mayor and City Commission adopt the attached
resolution authorizing the City Manager and City Clerk to amend and execute the Technical
Service Support Agreement between the City and Physio-Controllnc., adding coverage for
nine (9) recently acquired AED units through the contract expiration date of September 30,
2015.
T:\AGENDA\2014\January15\Procurement\AmendTechnicaiServiceSupportAgreementPhysioControl-MEMO.doc
183
RESOLUTION NO. -----
A RESOLUTION OF THE MAYOR AND CITY COMMISSION OF THE CITY OF
MIAMI BEACH, FLORIDA, AUTHORIZING THE CITY MANAGER AND CITY
CLERK TO EXECUTE AN AMENDMENT TO THE TECHNICAL SERVICE
SUPPORT AGREEMENT BETWEEN THE CITY AND PHYSIC CONTROL,
INC., TO ADD FOUR (4) LIFEPAK 15S AND FIVE (5) LIFEPAK 10005
DEFIBRILATORS TO THE MAINTENANCE CONTRACT, IN THE ADDITIONAL
AMOUNT OF $10,975.27.
WHEREAS, the Fire Department has used defibrillators/monitors and Automated
External Defibrillators (AED's) manufactured by Physic-Control Inc., for over twenty-five years;
and
WHEREAS, Physic-Control Inc., continues to be the only source from which to obtain
the LIFEPAK defibrillator/monitor family of products, including accessories, repair parts and
upgrades, remanufactured devices and services; and
WHEREAS, to protect the City from excessive maintenance costs, the City also entered
into an annual Technical Service Support Agreement with Physio-Control Inc., the manufacturer
for the past twenty years; and
WHEREAS, the executed amendment extended the term of the Agreement until
September 30, 2015, and included additional devices to the maintenance contract; and
WHEREAS, on May 12, 2010, the Mayor and City Commission authorized, pursuant to
Resolution No. 2010-27387, an amendment to the Technical Service Support Agreement with
Physic-Control, Inc.; and
WHEREAS, the City needs to amend the current Technical Service Support Agreement
once again in order to add four (4) LIFEPAK 15s and five (5) LIFEPAK 1000s to the
maintenance contract; and
WHEREAS, the current cost of the five (5) year Agreement is $134,866.33, payable in
annual installments through the Agreement expiration date of September 30, 2015; and
WHEREAS, the additional equipment will increase the service support amount by
$10,975.27, through the Agreement expiration date of September 30, 2015, to a new total of
$145,841.61:
NOW, THEREFORE, BE IT DULY RESOLVED BY THE MAYOR AND CITY
COMMISSION OF THE CITY OF MIAMI BEACH, FLORIDA, that the Mayor and City
Commission hereby authorize the City Manager and City Clerk to execute an amendment to the
Technical Service Support Agreement between the City and Physio-Control, Inc., adding
coverage for an additional four (4) LIFEPAK 15s and five (5) LIFEPAK 1000s, in the amount of
$10,975.27, for a new total Technical Service Support Agreement amount of $145,841.61.
PASSED AND ADOPTED this ___ day of ____ 2014.
ATTEST:
Rafael Granado, City Clerk Philip Levine, Mayor
T:\AGENDA\2014\January15\Procurement1Amend Technical Service Support Agreement PhysioControl-RIJ5!88Q~D AS TO
FORM & LANGUAGE
& FOR EXECUTION
184
TECHNICAL SERVICE SUPPORT AGREEMENT
ADDENDUM
Contract Number: PB15B041
End User# 02760002 Bill To# 02760002
PHYSIO
CONTROL
CITY OF MIAMI BEACH FIRE &
RESCUE
CITY OF MIAMI BEACH FIRE &
RESCUE
2300 PINE TREE DR
MIAMI BEACH, FL 33140
2300 PINE TREE DR
MIAMI BEACH, FL 33140
This Technical Service Support Agreement begins on 6/I/20 10 and expires on 9/30/2015.
The designated Covered Equipment and/or Software is listed on Schedule A This Technical Service Agreement
is subject to the Tenns and Conditions on the reverse side of this document and any Schedule B, if attached.
If any Data Management Support and Upgrade Service is included on Schedule A then this Technical Service
Support Agreement is also subject to Physio-Control's Data Management Support and Upgrade
Service Tenns and Conditions, rev 7/99-l.
Price of coverage specified on Schedule A is $145,841.61 per tenn, payable in Annual installments.
This price represents an adjustment of $l0,975.27 based on this contract's previous price of $134,866.33
Special Tenns
15% DISCOUNT ON ALL ELECTRODES
15% DISCOUNT ON ACCESSORIES
Accepted: Physio-Control, Inc.
By:
Title:
Customer:
By:
Print:
Date: Title: ------------------------------------------
Territory Rep: EA VV67
Miguel Rodriguez
Phone:
FAX: 800-772-3340
185
Date:
Purchase Order Number: PB15B041
Customer Contact:
Chief Francois Betancourt
Phone: 305.673.7130
FAX: 305.673.7881
Reference Number: V67-1124
Printed: 12/27/2013
Addendum
Page 1 of 10
PHYSIO-CONTROL, INC.
TECHNICAL SERVICE SUPPORT AGREEMENT TERMS AND CONDITIONS
Customer's signature on this Agreement or a valid purchase order referencing this Technical Service Support Agreement is required
prior to Physic-Control's acceptance and performance of this Agreement. This Agreement covers only the equipment listed on
Schedule A ("Covered Equipment"). These terms constitute the complete agreement between the parties and they shall govern over
any other documents, including Customer's purchase order. These terms may not be revised in any manner without the prior written
consent of Physio-Control.
SERVICES. The Services pro11ided under this Agreement are set forth on Schedule A. Physic-Control strives, but does not guarantee,
to return service calls within two (2) hours and to resolve service issues within twenty-four (24) hours. Following Services,
Physic-Control will provide Customer with a written report of actions taken or recommended and identification of any materials
replaced or recommended for replacement. The following Services are available and further described as they relate to each specific
Physic-Control device on Schedule B:
"Repair Plus Service" or "Repair Only Service" means repairs, Battery Replacement Service, parts and labor necessary to
restore Covered Equipment to original specifications, subject to Exclusions (as set forth below).
"Preventative Maintenance" or "Inspection Only Service" means inspection and adjustment to maintain Covered Equipment in
satisfactory operating condition. Inspections include tests, measurements, and a thirty-point evaluation of Covered Equipment.
Covered Equipment is properly calibrated, mechanical operations are checked and adjusted, if necessary, and output
measurements are verified to function properly. Electrical safety checks are also performed in accordance with National Fire
Protection Association (NFPA) guidelines. Preventative Maintenance and Inspection Only Service are subject to Exclusions.
"Comprehensive Service" or "Repair & Inspect Service" means repairs, Battery Replacement Service, parts and labOr necessary
to restore Covered Equipment to original specifications, and inspections to verify proper device calibration, mechanical
operations and output measurements, electrical safety check in accordance with NFPA guidelines, and Updates (as set forth
below), subject to Exclusions.
"Battery Replacement Service" means replacement of batteries on a one-for-one, like-for-like basis, up to the number of batteries
and/or devices listed in Schedule A Only batteries manufactured or distributed by Physio-Control are eligible for replacement.
Battery replacement is available upon Customer notification to Physio-Control ofthe occurrence of: (i) battery failure as
determined by Customer's performance testing and evaluaUon in accordance with the applicable Operating Instructions: or (ii) the
end of the useful life of the battery as set forth in the applicable Operating Instructions.
At the discretion of Physio-Control, battery replacement shall be effected by shipment to Customer and replacement by
Customer, or by on-site delivery and replacement by a Physio-Control Service Technician. Upon Customer's receipt of a
replacement battery, the battery being replaced shall become the property of Physio-Control, and Customer must return the
battery being replaced to Physio-Control for proper disposal. In the event that Physio-Control does not receive the battery being
replaced. Physio-Control will invoice Customer the then-current rate for the replacement battery.
"On-Site Service" means that a Physio-Control factory-trained technician will pro11ide Services at Customer's location. Services
will be performed between 8:00am and 5:00pm local time, Monday through Friday, excluding holidays. Customer is to ensure
Covered Equipment is available for Services at scheduled times. Some Services may not be completed On-Site. Physio-Control
will cover travel and/or round-trip freight for Covered Equipment that must be sent to our designated facility for repair.
"Ship-In Service" means that Services will be performed at Physio-Control's designated facility. Physio-Control will cover
round-trip freight for Covered Equipment that is sent to our designated facility for Services.
If Covered Equipment is not available when Services are scheduled or Customer requests services or goods not covered by this
Agreement or outside of designated Services frequency or hours, Physio-Control will charge Customer for such services at 10% off
Physic-Control's standard rates (including overtime, if appropriate) and applicable travel costs in addition to the contract price. Repair
parts required for such repairs will be made available at 15% off the then-current list price.
EXCLUSIONS. Unless otherwise specified. Services do not include the following Exclusions:
l supply or repair of accessories or disposables
repair of damage caused by misuse, abuse, abnormal operating conditions, operator errors, acts of God, and use of
batteries, electrodes, or other products not distributed by Physio-Control
[ case changes
repair or replacement of items not originally distributed or installed by Physic-Control
Upgrades, and installation of Upgrades
battery maintenance, performance testing, evaluation, remo11al, and recycling
LOANERS. If Covered Equipment must be removed from use to complete Services, Physio-Control will provide Customer with a
loaner device, if one is available, until the Covered Equipment is returned. Customer assumes complete responsibility for the loaner
186
Reference Number: V67-1124
Printed: 12/27/2013
Addendum
Page 2 of 10
and shall return the loaner at Customer's expense to Physio-Control in the same condition as received, upon the earlier of the return
of the removed Covered Equipment or Physio-Control's request
UPDATES. "Update" means a change to a device to enhance its current features, stability, or software. If Comprehensive Service or
Repair & Inspect Service is designated for Covered Equipment on Schedule A, Physio-Control will install Updates at no additional
cost. provided such Updates are installed at the time of regularly scheduled Services. Updates installed on Covered Equipment
designated on Schedule A as Repair Plus Service, Repair Only Service, Preventative Maintenance Service, Inspection Only Service,
or at a time other than regularly scheduled Comprehensive Service or Repair & Inspect Service, will be billed on a separate invoice at
20% off the then-current list price of the Update. For all Service plans, if parts must be replaced to accommodate installation of new
software, such parts may be purchased at a rate of 30% off the then--current list price.
UPGRADES. "Upgrade" means a major, standalone version of software or the addition of features or capabilities to a device. For all
Service plans. Upgrades must be purchased separately and are not provided under this Agreement Upgrades are available at a rate
of 17% off the then--current list price.
PRICING. Pricing is set forth on the first page of this Agreement, or in the Quote and/or Invoice for the Services purchased. Prices do
not indude taxes. Sales, service or use taxes will be invoiced in addition to the price of the goods and Services covered by this
Agreement unless Physio-Control receives a copy of a valid exemption certificate. If the number or configuration of Covered
Equipment changes during the Term, pricing shall be pro-rated accordingly. For Preventative Maintenance Service, Inspection Only
Service, Comprehensive Service, and Repair & Inspect Service, no pricing deduction will be made for removal of Covered Equipment
if preventative maintenance and inspection have already been performed during the Term and no further preventative maintenance
and inspection are scheduled to occur. Discounts may not be combined with other special terms. discounts, and/or promotions.
PAYMENT. Payment is due within thirty (30) days of invoice date.
WARRANTY. Physic-Control warrants Services performed under this Agreement and repair/replacement parts provided in performing
such Services against defects in material and workmanship for ninety (90) days from the date Services were performed or a
repairfreplacement part was provided. Customer's sole remedy shall be reservicing the affected Covered Equipment and/or
replacement of any part determined to be defective, without additional charge, provided Customer notifies Physic-Control of any
allegedly defective condition within ten (10) calendar days of its discovery by Customer. Physic-Control makes no other warranties.
express or implied, induding, without limitation, NO WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE, AND IN NO EVENT SHALL PHYSIO-CONTROL BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR
OTHER DAMAGES.
TERM. The Term of this Agreement is set forth on the first page of this document, or in the Quote and/or Invoice for the Services
purchased. This Agreement shall automatically renew unless terminated by either party with written notice thirty (30) days prior to the
expiration of the then-current Term. Prices are subject to change upon renewal.
TERMINATION. Either party may terminate this Agreement for material breach by the other party by providing thirty (30) days' written
notice to the other party, and provided such breach is not cured within the notice period~ In addition, either party may terminate this
Agreement at any time upon sixty (60) days' prior written notice to the other party. In the event of such early termination by Customer.
Customer shall be responsible for the portion of the designated price which corresponds to the portion of the Term prior to the
effective date of termination and the list-price cost of any preventative maintenance. inspections, or repairs rendered during the Term.
DELAYS. Physio-Control will not be liable for any loss or damage of any kind due to its failure to perform or delays in its perfonmance
resulting from any cause beyond its reasonable control, including, but not limited to, acts of God, labor disputes, tabor shortages, the
requirements of any governmental authority, war, civil unrest. delays in manufacture, obtaining any required license or permit, and
Physio-Controt's inability to obtain goods from its usual sources. Arly such delay shall not be considered a breach of Physic-Control's
obligations and the performance dates shall be extended for the length of such delay.
DEVICE INSPECTION BEFORE ACCEPTANCE. Any device that is not covered by either a Physio-Control Limited Warranty or a
current Physio-Control Technical Service Support Agreement must be inspected and repaired (if necessary) to meet original
specifications at then-current list prices prior to being covered under a Technical Service Support Agreement. Physic-Control reserves
the right to refuse to support any device that has been remanufactured by a company other than Physio-Control.
MISCELLANEOUS. (a) During the Term of this Agreement and for one (1) year following its expiration, without Physio-Control's prior
written consent, Customer agrees to not to solicit or offer employment to anyone who is employed by Physic-Control to provide
Services such as those described in this Agreement; (b) this Agreement, and any related obligation of other party, may not be
assigned in whole or in part without the prior written consent of the other party: (c) this Agreement shall be governed by the taws of the
State in which the Services are provided; (d) all costs and expenses incurred by the prevailing party related to the enforcement of its
rights under this Agreement, including reasonable attorney's fees, shall be reimbursed by the other party.
187
Reference Number: V67-ll24
Printed: 12/27/2013
Addendum
Page 3 of 10
PHYSIO·CONTROL, INC.
TECHNICAL SERVICE SUPPORT AGREEMENT
SCHEDULE A
Contract Number: PB15B041
Servicing Rep:
District:
Phone:
FAX:
Miguel Rodriguez, EA VV67
SOUTHEAST
800-772-3340
Equipment Location: CITY OF MIAMI BEACH FIRE &, 02760002
Scope Of Service
Model
LIFEPAKI)j) 1000
LIFEPAK®IOOO
LIFEPAK®IOOO
LIFEPAK®IOOO
LIFEPAK1VIOOO
Scope Of Service
Model
LIFEP AK® I 000
LIFEP AK® I 000
LIFEPAK® I 000
LIFEPAK®IOOO
L!FEP AK® !000
Scope Of Service
Model
RESCUE
2300 PINE TREE DR
MIAMI BEACH, FL 33140
On Site Comprehensive Coverage
Ref. Effective
Part Nwnber Serial Number Line Date
320371500229 41483268 46** 111/2014
320371500229 41483269 47** 111/2014
320371500229 41483270 48 .. 111/2014
320371500229 41483271 49** 1/1/2014
320371500229 41483272 so·· 1/1/2014
On Site Inspection Only-1 Inspection per Year:M-F/8-5
Ref. Effective
Part Number Serial Number Line Date
320371500021 34983222 18** 10/1/2010
32037150002 I 34983223 19** 101112010
320371500021 34983224 20** 10/112010
320371500021 34983225 21** 1011/2010
320371500021 34983226 22 .. 1011/2010
On Site Repair and 1 On Site Inspection per Year:M-F/8-5
Ref. Effective
Part Number Serial Nwnber Ljne Date
VLP 12-02-007228 36999239 9 10/1/2010
Expiration
Da(C
913012015
913012015
9/3012015
9/30/2015
9/30/2015
Expiration
Date
9/30/2015
9/30/2015
9130/2015
9/3012015
913012015
Expiration
Date
9/30/2015
Total
Inspections
Total
Inspections
5
5
5
5
5
Total
Inspections
5 LIFEPAK~ 12
UFEPAK~ 12
UFEPAK® 12
l.TFEPAK® 12
UFEPAK® 12
Lll'EPAK® 12
LIFEPAK® 12
LIFEPAK® 12
LIFEPAK® 12
UFEPAK® IS
UFEPAK~ 15
VLP 12-02-007228 36999240 10 10/1/2010 10/17/2010
VLP 12-02-005985 34955176 11*' l0/JI2010 4/1/2013 2
VLP 12-02-005985 34955180 12** 10/l/20 10 9130/2015 5
VLP 12-02-003974 31485869 13** 10/1!20 10 913012015 5
VLP 12-02-003974 31485870 14 .. 10/112010 9/3012015 5
VLP 12-02-002379 13453048 15 .. 10/1/2010 9/30/2015 5
VLP 12-02-000741 12119146 16 .. 10/1/2010 9/30 12015 s
VLP 12-02-000741 12119147 17** 10/l/2010 9/30/2015 5
VlS-2-001603 41257104 42'* 4/15/2014 9/30/2015
VIS-2-000051 40160124 43'* 1/112014 9/30/2015
Reference Number: V67-1124 Addendum
Printed: 12/2712013 Page 4 of 10
188
LIFEPAK~· 15 V15-2-0011i03 41469439 44** 11112014 9/30/2015
LIFEPAK~ 15 V15-2-0011i03 41257160 45** 411 5!2014 9/30/2015
LIFEP AK~ 500 30 11790-000 I 13 13604947 23** 10/1/2010 9/30/20 I 5
LIFEPAK® 500 30 11790-000 I IJ 13802778 24*' 10/1/2010 913012015
LIFEPAK® 500 3011790-000113 13802779 25** 10/112010 913012015
LIFEPAK® 500 3011790-000113 13802781 26** 10/1/2010 9/3012015
LIFEPAK® 500 3011790-000113 13805762 27** 10/1/2010 913012015
LIFEPAK® 500 3011790-000113 13840902 28** 10/1/2010 9/30/2015
LIFEPAK® 500 3011790-000113 13840905 29** 10/1/2010 9/3012015
LIFEPAK® 500 3011790-000113 13840906 30** 10/1/2010 913012015
LIFEPAK® 500 3011790-000 I 13 13840908 31*" 10/1/2010 913012015
LIFEPAK® 500 3011790-000113 13840938 32** 101112010 913012015
LIFEPAK® 500 3011790-000113 13840939 33** 10/112010 9130/2015
LIFEP AK® 500 3011790-000113 13840940 34** 101112010 9/30/2015
LIFEPAK:E 500 3011790-000113 13840941 35** !Oil 12010 9/30/2015
Scope Of Service On Site Repair Only: M-F/8-5
Ref. Effective Expiration
Model Part Number Serial Number Line Date Dale
BA TIERY SUPPORT SYSTEM 2 VBSS2-02-000009 30433192 36** 10/1/2010 9r30/2015
BATTERY SUPPORT SYSTEM 2 VBSS2-02-000009 30433193 37'* 10/1/2010 9/30/2015
BATTERY SUPPORT SYSTEM 2 VBSS2-02-000009 30436370 38** 10/112010 9/30/2015
BATTERY SUPPORT SYSTEM 2 VBSS2-02-000009 30436372 39** 10/1/2010 9/3012015
BATTERY SUPPORT SYSTEM 2 VBSS2-02-000009 30436373 40** 101112010 9!30!2015
Scope Of Service POS LP15 On Site Repair and I Insp per Year:M-F/8-5
Ref. Effective Expiration
Model Part Number Serial N wnber Line Date Date
LIFEPAK:1l! 15 V15-2-000051 39054727 41** 8/29/2010 9/30/2015
LIFEPAK:1l! 15 Vl5-2-000051 38560013 3 6/1/2010 9130/2015
LIFEPAK!li; 15 Vl5-2-00005! 38560014 4 6/1/2010 9/30/2015
LIFEPAK!li; 15 Vl5-2-000051 38560018 5 6/1!2010 9130!2015
LIFEPAK® 15 VIS-2-000051 38560030 6 61112010 913012015
LIFEPAK® 15 VIS-2-000051 38560032 7 6/112010 9/3012015
LlFEPAK® 15 VIS-2-000051 38560033 8 61112010 913012015
LIFEPAK® 15 V15-2-000051 38537164 6/1/2010 9!3012015
LIFEPAK® 15 Vl5-2-000051 38553545 2 6/l/2010 9/3012015
•• Denotes an inventory line that has changed since the last contract revision or addendum.
Reference Number: V67-1124
Printed: 12/27/2013
189
5
5
5
5
5
5
5
Total
Inspections
0
0
0
()
0
Total
Inspections
5
5
5
5
5
5
5
Addendum
Page 5 of 10
MEDTRONIC EMERGENCY RESPONSE SYSTEMS, INC.
TECHNICAL SERVICE SUPPORT AGREEMENT
SCHEDULE A
Contract Number: PB15B041
Additional Items
Service Type Item Quantity Start Date
CASE CHANGE LP12/15/20 CASE CHG 6-10 10 6/1/2010
•• Denotes an additional item line that has changed since the last contract revision or addendum.
190
Reference Number: V67-1124
Printed: 12/27/2013
End Date
9/30/2015
Addendum
Page 6 of 10
PHYSIO-CONTROL, INC.
TECHNICAL SERVICE SUPPORT AGREEMENT
SCHEDULE B
LIFEPAK® 12 Defibrillator/Monitor Repair Service includes:
• Standard detachable hard paddle repairs.
• Power Adapter repair/replacement
• Replacement of faik-d internal coin cell batteries.
• Preventative replacement of internal coin cell batteries up to the number of coin cell batteries listed in the Additional Items
section ofSchcdulc A according to Physio-Control service specifications.
• Battery Coverage
• Replacement of four (4) Physio-Control FASTPAK®, FASTPAK 2, LIFEPAK SLA, LIFEPAK NiCd Battery every two
years, or upon battery failure;
OR
• Replacement of three (3) LTFEPAK Li-ion Batteries every two years, or upon battery failure.
LIFEPAK® 15 Monitor/Defibrillator Services
LIFEPAK® 15 Monitor/Defibrillator Repair & Inspect Service
· Inspections at intervals set forth on Schedule A
· Parts and labor necessary to restore device to original specifications, subject to Exclusions
· Standard detachable hard paddles repair or replacement
· REDI-CHARGE® battery charger (Catalog# 11141-000115) repair or replacement of one for each LIFEP AK 15
Monitor/Detibrillator listed in Schedule A and as determined necessary by Physio-Control
· Power Adapter repair or replacement
· Battery Replacement Service
o Replacement of three (3) LIFEPAK Lithium-ion batteries every two (2) years, or upon battery failure
·Updates instalkd at no additional cost, provided such Updates are installed at the time of regularly scheduled Services.
If parts must be replaced to accommodate installation of new software, such parts may be purchased at a rate of30%
off the then-current list price.
LIFEPAK® 15 Monitor/Defibrillator Repair Only Service
· Parts and labor necessary to restore device to original specifications, subject to Exclusions
· Standard detachable hard paddles repair or replacement
· REDI-CHARGE® battery charger (Catalog# 11141-000115) repair or replacement of one for each LlFEPAK
15 Monitor/Defibrillator listed in Schedule A and as determined necessary by Physio-Control
· Power Adapter repair or replacement
· Battery Replacement Service
o Replacement of three (3) LIFEP AK Lithium-ion batteries every two (2) years, or upon battery failure
· Updates installed at 20% off the then-current list price provided such Updates are installed at the time of regularly
scheduled Services. If parts must be replaced to accommodate installation of new software, such parts may be purchased at a
rate of 30% off the then-current list price.
LIFEP AK@ 15 Monitor/Defibrillator Inspection Only Service
· Inspections at intervals set forth on Schedule A
· Updates installed at 20% off the then-current list price provided such Updates are installed at the time of regularly
scheduled Services. If parts must be replaced to accommodate installation of new software, such parts may be purchased at a
rate of 30% off the then-current list price.
191
Reference Number: V67-ll24
Printed: 12/27/2013
Addendum
Page 7 of 10
PHYSIO-CONTROL, INC.
TECHNICAL SERVICE SUPPORT AGREEMENT
SCHEDULES
LTFEPAK® 500 AED R.:pair Service includes:
• QUIK-COMBQTM Patient Simulators repair/replacement.
• Replacement or repair ofPhysio-Control battery chargers on a one-for-one basis with the total number of LIFEPAK 500
AEDs listed on Schedule A, and as determined necessary by Physio-Control.
• Battery Coverage
o Replacement of up to one (I) UFEPAK 500 SLA Battery Pak every year for each LIFEPAK 500 AED listed on Schedule
A, or upon battery failure;
OR
o Replacement of up to one (I) LJFEP AK 500 Li-S02 Battery Pak every five (5) years for each LIFEPAK 500 AED listed
on Schedule A, or upon battery failure.
192
Reference Number: V67-ll24
Printed: 12/27/2013
Addendum
Page 8 of 10
PHYSIO~CONTROL, INC.
TECHNICAL SERVICE SUPPORT AGREEMENT
SCHEDULER
UFEPAK® 1000 AED Inspection-Only with Battery Replacement Service includes:
• Periodic inspections as set forth on Schedule A.
• Updates installed a no additional cost provided such Updates are installed at the time of regularly scheduled service. If
parts must be repla.:ed to accommodate installation of new software, such parts may be purchased at a rate of 50% less than the
then-current list price. Updates installed at a time other than regularly scheduled service will be billed on a separate invoice at the
then-current list price less 20%.
• Battery Coverage
o Replacement of up to one (I) LIFEPAK 1000 Rechargeable Battery Pak every two (2) years, or upon failure;
OR
o Replacement of up to one (I) LIFEPAK 1000 Li-ion Battery Pak every five (5) years for each LIFEPAK 1000 AED listed
on Schedule A, or upon failure.
193
Reference Number: V67-1124
Printed: 12/27/2013
Addendum
Page 9 of 10
PHYSIO-CONTROL, INC.
TECHNICAL SERVICE SUPPORT AGREEMENT
SCHEDULEB
LIFEP AK@ 1000 Automated External Defibrillator Services
LIFEPAK@ 1000 AED Comprehensive Service
• Preventative maintenance and inspections at intervals set forth on Schedule A
• Parts and labor necessary to restore device to original specifications, subject to Exclusions
• QUIK-COMBO® Patient Simulator repair or replacement of one for each LIFEPAK 1000 AED listed on
Schedule A and as determined necessary by Physio-Control
• LIFEPAK 1000 Defibrillator Battery Charger repair or replacement of one for each LIFEPAK 1000 AED listed on
Schedule A and as determined necessary by Physio-Control
• Battery Replacement Service
o Replacement of up to one (1) LIFEP AK 1000 Defibrillator Rechargeable Battery Pak every two (2) years for each
LIFEP AK 1000 AED listed on Schedule A, or upon battery failure; or
o Replacement of up to one (1) LIFEPAK 1000 Defibrillator Lithium-ion Battery Pak every five (5) years for each
LIFEP AK 1000 AED listed on Schedule A, or upon battery failure
• Updates installed at no additional cost, provided such Updates are installed at the time of regularly scheduled Services.
If parts must be replaced to accommodate installation of new software, such parts may be purchased at a rate of30% off the
then-current list price.
LIFEPAK@ 1000 AED Repair Plus Service
• Parts and labor necessary to restore device to original specifications, subject to Exclusions
• QUIK-COMBO® Patient Simulator repair or replacement of one for each LIFEPAK 1000 AED listed on Schedule A
and as determined necessary by Physio-Control
• LIFEP AK 1000 Defibrillator Battery Charger repair or replacement of one for each LIFEP AK 1000 AED listed on
Schedule A and as determined necessary by Physio-Control
• Battery Replacement Service
o Replacement of up to one (1) LlFEPAK 1000 Defibrillator Rechargeable Battery Pak every two (2) years for each
LIFEP AK 1000 AED listed on Schedule A, or upon battery failure; or
o Replacement of up to one (1) LIFEPAK 1000 Defibrillator Lithium-ion Battery Pak every five (5) years for each
LIFEP AK I 000 AED listed on Schedule A, or upon battery failure
• Updates installed at 20% off the then-current list price provided such Updates are installed at the time of regularly
scheduled Services. lf parts must be replaced to accommodate installation of new software, such parts may be purchased at a
rate of 30% ofi the then-current list price.
LIFEPAK@ 1000 AED Preventative Maintenance Service
• Preventative maintenance and inspections at intervals set forth on Schedule A
• Updates installed at 20% off the then-current list price provided such Updates are installed at the time of regularly
scheduled Services. If parts must be replaced to accommodate installation of new software, such parts may be purchased
at a rate of 30% off the then-current list price.
194
Reference Number: V67-1124
Printed: 12/27/2013
Addendum
Page 10 of 10
PHONE
www.physio ·control.com
November 18, 2013
Frank Betancourt, EMS Division Chief
Miami Beach Fire Department, Rescue Division
2300 Pinetree Drive
Miami Beach, FL 33140
Dear EMS Division Chief Betancourt:
•
In response to your recent request, I am writing to confirm that Physio-Control,
Inc. is the sole source provider in your marketplace for:
• New LIFEPA~ devices
• Our factory refurbished line of RELI devices
• LIFENE-r® Data Management Solutions
• The LUCAS® Chest Compression System
• Factory-authorized inspection and repair seNices which include repair
parts, upgrades, inspections, and repairs
Physio-Control does not utilize the seNices of any authorized resellers in the sale
of these products and services in your marketplace.
Best regards,
Associate Contract Analyst
Physio-Control, Inc.
11811 Willows Road NE
Redmond, WA 98052-2003
195
I
RESOLUTION NOj 2010--27387
A RESOLUTION OF THE MAYOR AND CITY COMMISSION, OF THE CITY
OF MIAMI BEACH, FLORIDA, FINOJ-NG-ANt) -DECLARING TKAl--l"HtSJS'-~
SOI;;E~CE--JJROCUREMENT PURSUANT-TO-SECTrO_N_ 2-361-{d) OF
T.HE-GR"¥--C---90E.-AND AUTHORIZING THE CITY MANAGER AND THE Cln'
CLERK TO AMEND AND EXECUTE THE TECHNICAL SERVIGE SUPPORT
AGREEMENT BETWEEN THE CITY AND PHSYIO CONTROL, INC.,
-CURRENTLY SET TO EXPIRE ON SEPTEMBER 30,.2010; ALLOWING THE
NEW TERM TO COMMENCE ON JUNE 1, ~010, AND END ON SEPTEMBER
30, 2015, IN THE ESTIMATED ANNUAL AMOUNT OF $26,974; ADDING
COVERAGE FOR AN ADDITIONAl. TWO (2) UFEPAK 12
MONITOR/DEFIBRILLATORS THAT ARE NO L.ONGER UNDER
WARRANTY, AND ONE (1) ADDITIONAL AUTOMArED EXTERNAL
DEFIBRILLATOR (A-ED) NOT PREVIOUSLY COVERED IN THE
AGREEMENT; AND FURTHER ADDING COVERAGE FOR EIGHT (8)
LIFEPAK 15 MONITOR/DEFIBRILLATORS, OF WHICH THE FACTORY
WARRANTY WILL EXPIRE IN JANUARY, 2011.
WHEREAS, the Fire Department has used Physio Controi/Medtronic
Defibrillators/Monitors and Automated External Defibrillators {AEO's) exclusively for the
past twenty-five years; and
WHEREAS, to protect the City from excessive maintenance costs, the
AdmW1istration has entered into an annual Technical Service Support Agreement with the
manufacturer for the past twenty years; and
WHEREAS, the first annual installment on the ·proposed 5-year extension, is
due in Octobef,. 201 0 for FY 2-011, and will cover an additional three (3) devices as well as
ei_ght (8) Lifep'ak 15 Monitor/Defibrillators that will have the factory warranty expire during
FY 201-0/2011; and ·
WHEREAS, this 5-year extension will provide cost certainty on subsequent
annual installments through Fiscal Year 2014/2.015; and
WHEREAS, Physic Control, Inc., a division of Medtrontc, Inc., is the only
source from which to obtain the Lifepak defibrillator/monitor family of products, including
accessories, repair parts and upgrades, remanufactured devices, and services in Florida;
and
WHEREAS, Physio Control, the manufacturer, is the only viabl~ entity that can
maintain the above· mentioned defibrillator equipment and therefore, the Technical Service-
Support Agreement with Physic Control is considered a sole sour-ce procurement pursuant
to the City Code; and ·
WHEREAS, the .City Manager concurs with the Amendment to the Agreement
NOW, THEREFORE, BE IT DULY R€SOLVED BY THE MAYOR AND THE
CITY COMMISSION OF THE CITY OF MIAMI BEACH, FLORIDA, that the Mayor and
City COmmission adopt the attached resolution finding and declaring that this is a sole
196
SQUFCe -procurement purSuant to Sectk>n 2-367 (d) of the City Code, and authorize the City.
Manager and City Clerk to amend and execute the Technical Service Agr.eement between
the City and Physio Control, Inc., allowing the new term to eommence on June 1, 2010
and end on September 30, 2015, in the estimated annual amount of $26,974; adding
coverage for an additional two (2) .Lifepak 12 monitor/defibrillators that are no longer under
warranty, and one (1) additional automated external defibrillator {A€0) not previously
mvered in the Agreement; and further add coverage for eight (8) Lifepak 15
. monitor/defibrillators, of which the factory warranty will expire in January, 2011.
PASSED and ADOPTED this /6 tk day of _11t~a.;_~.:;.pf-----· 2010.
ATTEST:
CITY CLERK
T:\AGENDA\201 0\May 12\Consent\Physio Control Reso.doc
197
APPROVED AS TO
FORM & LANGUAGE
. 6 FOREXECUilON
..
,'(~ ~ -J6-\ ()
~~~~~~-Da~
· GOMMISSK>N llEM SUMMARY
Condensed Title:
A Resolution For The Sole Source Procurement Pursuant To Section 2-367{d) Of The City Code
Authorizing The City Manager And City Clerk To Amend And Execute The Technical Service Support
Agreement Between The City And Physio Control, Inc. ·
Key Intended Outcome Supported:
Increase resident ratings of public safety services
Supporting Data (Surveys, Environmental Scan, etc.): 96.8% of the residents responding to the 2009
Community Satisfaction Survey rated the Fire Department services as Excellent or Good; and 95.5%
rated .EmerQencv Medical Response as Excellent or Good.
Issue:
· Shall the City Commission adopt the resolution?
Item Summary/Recommendation:
The Fire Department has used Physio Controi/MedtronicOefibrillators/Monitors and Automated -External
Defibrillators (AED's) exclusively for the-past twenty-five years.
To protect the City fr-om excessive maintenance costs, the Administration has entered into an annual
Technical Service Support· Agre~ment with the manufacturer for the past twenty years.
The first annual installment on the proposed 5-year extension, is due in October, 2010 for FY 2011, and
will cover an additional three (3) devices as well as eight(B) Lifepak 15 Monitor/Defibrillators that will have
the factory warranty_ expire during FY 2010-2011. This 5-year extension will provide cost certainty on
subsequent annual installments thr-pugh Fiscal Year 2014/2015.
Physio Control, Inc, a division of Medtronic, Inc., is the only source from which to obtain the Lifepak
defibrillator/monitor family of produ<:ts, including accessories, repair parts and upgrades, remanufactured
devices, and servie:es in Florida.
The manufacturer, Physio Control, Inc., is the only viable entity that can maintain the above mentioned
defibrillator ~quipment. Therefore, the Technical Service Support Agreement with Physlo Control is
considered a sole source procurement pursuant to the City Code.
ADOPT THE RESOLUTION . .
Advisory Board Recommendation:
IN/A
Financial Information·
Source of Amount Account Approved
Funds:
D 1
2
3
'OBPI Total
:financial Impact Summary: The cost of this 5-year agreement is $134,866.33. payable in annual installments,
with no payment due for the remainder of FY 2010. The initial annual installment of $26,974 due in October
2010for FY 2011, has been requested through the 2011 budgeting process for Account No. 011-1220-000325
Contract Maintenance Public Safety.
Isla live Trackin ·
ment Director
MIAMI B-EACH
JMG
198
~~genda Item ~ l ,Pate" S'-rz-to •
MIAM1 BEAC.H
City of Miami Beach, 1700 Convention Cenler Drive, Miomi Beoch, Florida 33139, www.miomibeachfl.gov
COMMilTEE MEMORANDUM
TO: Mayor Matti Sower and Members of the City-commission
FROM: Jorge M. Gonzalez, City Manager
DA~: May12,2010
SUBJECT: A RESOLUTION OF THE MAYOR AND CITY COMMISSION, OF THE CITY OF
MIAMI BEACH, FLORIDA, FINDING AND DECLARING THAT THIS IS A SOLE
SOURCE PROCUREMENT PURSUANT TO SECTION 2·367 (d) OF THE CITY
CODE, AND AUTHORIZING THE CITY MANAGER AND THE CITY CLERK TO
AMEND AND EXECUTE THE TECHNICAL SERVICE SUPPORT AGREEMENT
BETWEEN THE CITY AND PHSYIO CONTROL, INC., CURRENTLY SET TO
EXPIRE ON SEPTEMBER 30, 2010; ALLOWING THE NEW TERM TO
COMMENCE ON JUNE 1, 2010, AND END ON SEPTEMBER 30, 2015,1N THE ·
ESTIMATED ANNUAL AMOUNT OF $26,974; ADDING COVERAGE FOR AN
ADDITIONAL TWO (2) LIFEPAK 12 MONITOR/DEFIBRILLATORS THAT ARE
NO LONGER UNDER WARRANTY. AND ONE (1) ADDITIONAL AUTOMATED
-EXTERNAL DEFIBRILLATOR (AED) NOT PREVIOUSLY COVERED IN THE .
AGREEMENT; AND-FURTH1:R ADDING COVERAGE FOR EIGHT (8) LIFEPAK
15 MONITOR/DEFIBRILLATORS, OF WHICH THE FACTORY WARRANTY
WILL EXPIRE IN JANUARY, 2011.
ADMINISTRATION RECOMMENDATION
Adopt the. Resolution
KEY INTENDED OUCOME SUPPORTED
Increase resident ratings of public safety services
FUNDING
The cost of this 5-year agreement is $134,866.33, payable in annual installments, with no
payment due for the remainder of FY 2010. The initial annual installment due in October
2.010 for FY 2011 has been requested through the 2011 budgeting process for Account No.
011-1220-000325 Contract Maintenance, Public Safety.
ANALYSIS
The Fire Department has used Physic Controi/Medtronic Deftbrillators/Monitprs and
Automated External Defibrillators (AE.O's) exclusively for the past twenty-five years.
To protect the City from excessive maintenance costs, the Administration has entered into
an annual Technical Service Support Agreement with the manufacturer for the past twenty
199
years. The annual cost of the Technieal Service Agreement has averaged $25,200 over the
past three (3) ftscal years, including $26,444 for the current fiscal year. ·
The first annual installment on the -proposed 5-year extension, is due in October, 2010 for
FY 2011, and will cover an additional th~ (3) devices as well as eight {8) Lifepak 15
Monitor/Defibrillators that will have ttte factory warranty expire during FY 2010-2011. This 5-
year extension will provide cost certainty on subsequent annual installments through Fiscal
Year 2014/2015. ·
Physio Control, a division of MedtroniC, Inc., is the only source from which to obtain the
lifepak defibrillator/monitor family of products, including accessories, repair parts and
iJpgrades, remanufactured devices, and services in Florida. Physio Control does not utilize
the services of any authorized dealers or distributors in the sale of its products in this market
Physio Control, the manufacturer, is the only viable. entity that can maintain the above
mentioned defibrillator equipment. Therefore, the Technical Service Support Agreement
with Physio Control is considered a sore· source procurement pursuant to the City Code.
CONCLUSION
The Administration recommends that the Mayor and City Commission adopt the attached
resolution finding and declaring that this is a sole source procurement pursuant to Section
2-367.(d) of the City Code, and authorize the City Manager and the CityCierktoamend and
execute the Technical Service Support Agreement between the City and Physio Control,
Inc., allowing the new term to commence on June 1, 2010, and end on September 20, 2015,
in the estimated. annual amount of $26,974; adding coverage for an additional two (2)
Lifepak 12 monitor/defibrillators that are no longer under warranty, and one (1) additional
automated eKternal defibrillator (AED) not previously covered irn the Agreement; and further
add coverage for eight (8) Lifepak 15 monitor/defibrillators, of which the factory warranty will
expire in January, 2011.
T:\AGENDA\20 1 0\May 12\Consent\Physlo Control Memo.doc
200
TECHNICAL SERVICE SUPPORT AGREEMENT
Contract Number:
End User# 02760002
CITY OF MIAMI BEACH FIRE &
RESCUE
2300 PINE TREE DRIVE
MIAMI BEACH, FL 33139
Bill To# 00095401
MIA1vli BEACH FIRE DEPT
1680 MERIDIAN AVE
STE203
MIAMI BEACH, FL 33139
This Technical Service Support Agreement begins on 6/112010 and expires on 9/3012015.
PHYSIO
CONTROL
The designated Covered Equipment and/or Software is listed on Schedule A. This Technical Service Agreement
is subject to the Terms and Conditions on the reverse side of this document and any Schedule B, if attached.
If any Data Management Support and Upgrade Service is included on Schedule A then this Technical Service
Support Agreement is also subject to Physio-Control's Data Management Support and Upgrade
Service Terms and Conditions, rev 7/99-1.
Price of coverage specified on Schedule A is $134,866.33 per term, payable in Annual installments.
Special Terms
10% DISCOUNT ON ACCESSORIES
TillS CONTRACT ALSO INCLUDES REPAIR ONLY COVERAGE FOR LP15 BATTERY CHARGERS
Accepted: Physic-Control, Inc. Customer:
--~--~~-----------------------------
By: 5f!L By~~
=Ti=tle=: =:a:-re.::J:~::,::~:ro:bJ====~==v•=ce...======= Print(TWG m~
_D_ate_: ----=OG=A-'-'() '-.:...;.r,h__;lf);___ _________________ Title: 6}¥ m ~ r14.~e r
Date: t,/,( /wtv
Territory Rep: EA VV57
Colon, Adalid APPROVED AS TO
Phone: 8004421142 x24p!{)RM & LANGUAGE
FAX: 800-772-3340 & F EXECUTION
} I
Purchase Order Number:
Customer Contact:
Chief Chris Parrino
Phone: 305.673.7130
FAX: 305.673.7881
Reference Number: V57-2472
Printed: 6/4/2010
New
Page 1 of 11
...
PHYSIO.CONTROL, INC.
TECHNICAL SERVICE SUPPORT AGREEMENT TERMS AND CONDffiONS
RENEWAL. TERMS
Physic-Control, Inc.'s ("Physio.COntrol") ac:ceplance of CLJStomer's Technical Service Support Agreement is expressly conditioned on
Customers assent to ltle terms set torth in this document and its attachments. Physic-Control agrees to fum ish the services ordered
by Customer only on these terms, and Customer's acceptance of any portion ot the goods and seiVices covered by this document
shall confirm their acceptance by Customer. These lerms ccnslilute the complete agreement between the parties and they shall
govem. any confiicting or ambiguous terms on Customer's purchase order or on other documents submitted to Physio·Control by
Customer. These terms may not be revised in any manner without the prior written consent of an officer of Physio-Contro!.
REPAIR SERVICES
If "Repaif" services are designated, subject to the Exclusions identified below, they shall include, for the designated Covered
Equipment, aU· repair parts and materials required, all required Physic-Control service technician labor, and all related travel expenses.
For offslte (ship-in) services, units will be retumed·to Customer by Physio·Control freight prepaid.
INSPECTION SERVICES
If 'Inspection" services are designated, subject to lhe Exclusions identified below, they shall include, for the designated Covered·
Equipment, verification of proper instrument calibration, verification that instrument mechanical operations and output measurements
are consistent with applicable product specifications, performance of an electrical safety check in accordance with National Fire a11d
Protec~on Guidelines, all required Physic-Control service technician labor and all related travel e:xpenses. For offsile (ship-in)
services, units will be returned to Customer by Physib-Control freight prepaid.
DOCUMENTATION
Following each Repair and/or Inspection, Physio·Control will provide Customer with a written report of actions taken or recommended
and identltlcation of any materials replaced or recommended lor replacement.
LOANERS
If a Physic-Control product is designated as a unit of C011ered Equipment for Repair Services and needs to be removed from service
to complete repairs, an appropriate Loaner unit wifl be provided, if available, until the removed unit is returned. Customer assumes
complete responsibility for the Loaner and shall retum the Loaner to Physic-Control in the same condition as received, at Customer's
expense, upon the earlier of the return of the removed unit or Physio·Control's request ·
EXCLUSIONS
This Technical Sef\lice Support Agreement does not include: supply or repair of accessories or disposables (e.g., patient cables,
recorder paper, etc.); repair ot damage caused by misuse. abuse, abnormal ope~ating conditions, operator errors, and/or acts of God;
repairs to return an instrument to normal operating equipment at the time of initial service by Physic-Control under this Technical
Service Support Agreement: case changes; repalr-or replacement of items not originally distributed or installed by Physic-Control; and
e:xclusions.on Schedule 8 to this Technical Service Support Agreement, if IYlY, which apply to Covered Equipment
SCHEDULE SERVICES
Designated Repair and Inspections Services will be pertormed at the designated service frequency and during designated service
hours except where service technicians are rendered unavailable due to mandatory training commitments, in which case
Physic-Control will pr,ovida alternate coverage. Customer is to ensure Co11ered Equipment is available for Repair andfor Inspection at
scheduled times. If Covered Equipment is not available as scheduled and Customer requests additional services to be performed or if
. Physic-Control· is requested to perform Repair or Inspection services not designated in this Technical Service Support Agreement
(due to the nature of services selected, instruments iniiOI\Iad not being Covered Equipment, request being outside of designated
service frequency or hours, or application of the ExcJusions); Customer shaft reimburse Physio-Contro! at Physio-Control's standard
labor rates less 10% (including overtime, if appropriate), plus standard list prices for related parts and materials lass 15%, plus actlolal
travel costs incurred.
PAYMENT
The cost of services performed by Physic-Control shall be payable by Customer within thirty (30} days of Customer's receipt of
Physic-Control's Invoice (or such other terms as Physio·Control confirms to Customer in writing). In addition to the cost of services
performed, Customer shall pay or reimburse Physic-Control for any ta:xes assessed Physio-Control. if the number or configuration of
Covered Equipment is altered during the Term of this Technical Service Support Agreement, lhe price of Sef\lices shall be adjusted
accordingly.
Reference Number. V57-2472
Printed: 4128/2010
202
New
Page 2 of 11
WARRANTY
Physic-Control warrants Services performed under this Technical Service Support Agreement and replacement parts provided in
perfo1111ing such Services against ctefects in material and workmanship for ninetY (90) days 1rom the data a Service was performed or
a part was provided. Customer's sole remedy shall be reservicing the affected unit aild/or replacement of any part determined to be
defective, without any additional Customer charge, provided Customer noUfies Physic-Control of any allegedly defective condition
within ten (1 0) calendar days of its discovery by Customer. Physic-Control makes no other warranties. express or implied, including,
without limitatian, NO WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ANO IN" NO EVENT
SHALL PHYSIO-cONTROL BE UABLE FOR INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR OTHER DAMAGES.
fERMINATION
Either party may terminate this Technical Service Support Agreement at any time upon sixtf (60) days prior written notice to the other,
except that Physio-Control may terminate this Technical Service Support Agreement immediately upon Customer's failure to make
timely payments for services rendered under this Technical Service Support Agreement. In the event of termination, Customer shall
be obligated to reimburse Physic-Control for that portion of the designated price which corresponds to that portion of the Term and the
scope of SeNices provided prior to the. effective data of termination.
DELAYS
Physio-Controt wfll not be liable for any loss or damage of any kind due to its fa~ure to perform or delays in its performance resulting.
from any cause beyond its reasonable control, including, but not limited to, acts of God, tabor disputes, labor shortages, the
reqoirements of any governmental authority, war, civil unrest, delays in manufacture, obtaiiling ar~y required license or permi~ and
Physio-Control's inability to obtain goods from its usual sources. Any such delay shall not be considered a breach of Physic-Control's
obligations. and the performance dates shall be extended for !he length of such delay.
MISCELLANEOUS
a) Customer agrees to not employ or offer employment to anyone performing Services on Physio-Control's behalf during the Tilffi! of
this Technical Service Support Agreement or lor one (1) year following its expiration without Physio-Control's prior written consant
b} This Technical Service Support Agreement, and any related obligation of other party, may not be assigned in whole or in part
without the prior written consent of the other party.
c) The rights and obligations of Physia·Control and Customer under this Technical Service Support Agreement shall be governed by
the laws of the State in which the service Is provided. All costs and expenses incurred by the prevailing party related to the
enforce111ent of· its rights under this document, including reasonable alto may's fses, shall be reimbursed by the other party .
................... .' ................................................................ END ................................................................................... .
Reference Number: V57-2472
Princed: 4/28/20 !0
203
New
Page 3 of ll
Contract Number:
Servicing Rep:
District:
Phone:
FAX:
PHYSIC-CONTROL, INC.
TECHNICAL SERVICE SUPPORT AGREEMENT
SCHEDULE A
Colon, Adalid, EA VV57
GULF COAST
8004421142 x2464
800-772-3340
Equipment Location: CITY OF MIAMI BEACH FIRE&, 02760002
Scope Of Service
Model
UFEPAK®IOOO
UFEPAK®IOOO
LIFEPAK®!OCO
LIFEPAK®!OOO
LIFEPAK®IOOO
Scope Of Service
Model
UFEPAK® 12
LIFEPAK® 12
LIFEPAK® 12
LiFEPAK® 12
LlFEPAK® 12
LIFEPAK® 12
LIFEPAK® 12
LJFEPAK® 12
I:.lfEPAK® 12
LJFEPAK® 500
LIFEPAK® 500
LIFEPAK® 500
UPEPAK® 500
L!FEPAK® 500
LIFE~AK®500
LIFEPAK® 500
LIFEPAK® 500
LIFEPAK® 500
LIFEPAK® 500
l:.IFEPAK.® jOQ
RESCUE
2300 PINE TREE DRlVE
MIAl.\111 BEACH, FL 33139
On Site Inspection Only-1 Inspection per Year:M-F/8-5
Ref. Effective Expiration
Part Number Serial Number Line Date Date
320371500021 34983222 18 10/1120 tO 9/3012015
321)371500021 34983223 19 101112010 9/3012015
320371500021 34983224 20 10/112010 9/3012015
320371500021 34983225 21 101112010 9/3012015
320371500021 3498322() 22 10/112010 9/3012015
On Site Repair and 1 On Site Inspection per Year:M-F/8-5
Ref. Effective Expiration
P:!n: Number Serial Number Line Date Date
VLPI2-0Hl07228 36999239 9 1011120 IO 9/3012015
VLP 12-02-007228 36999240 10 10/l/2010 9130!2015
VLP 12-02·005985 34955176 11 101112010 9/3012015
VLP12-02-005985 349551BO 12 101112010 913012015
VLP12-02-003974 31485869 13 101112010 9/3012015
VLP!l-02-003974 31485870 14 10/112010 9/3012015
VLP12-02-002379 13453048 15 J0/112010 9130/2015
VLPU-02-000741 12119"146 16 10/112010 9/3012015
VLP\2-02-000741 12\19147 17 10/112010 9/3012015
3011790-000113 !3604947 23 t0/11201 0 913012015
301 L 790-000 113 1380'2778 24 10/!12010 9/3012015
30 1 1790-000 l 13 13802779 25 10/112010 9/3012015
3011790-000113 13802781 26 101112010 913012015
3011790-000113 J38057G2 27 101112010 9r3012015
30[ 1790-000113 131!40902 28 10/l/2010 913012015
3011790-000113 13&40905 29 10/1/2010 9/3012015
3011790-000L13 13840906 30 !01112010 913012015
30117~0-000113 13840908 31 10/112010 -913012015
3011790-0001l3 13840938 32 1011/2010 913012015
30!1190-0001 13 13840939 33 10/l/2010 9130/20 !5
Reference Number: V57-2472
Printed: 4/28120 I 0
204
Total
Inspections
5
5
5
5
5
Total
Inspections
s
5
5
5
5
5
5
5
5
s
5
5
New
Page 4 of 11
LlFEPA K® 500 301:790-000113 1384094<) 34 10/112010 9/30/2015 5
L!FEPAK® 500 3011790-000113 13840941 35 10!112010 9!3012015 5
Scope Of Service On Site Repair Only: M-F/S-5 •
Ref. Effective Expiration Total
Model Part Number Seri.~1 Number Line Dale Date Inspections
UA TIERY SUPPORT SYSTE.'vi 2 VBS$2-02-000009 30433192 36 10/l/20 10 9/3012015 0
BA TIERY SUPPORT SYSTEM 2 VBSS2-02-000009 3043319J 37 101112010 9/3012015 0
BA TIERY SUPPORT SYSTEM 2 VBSS2-02-000009 30436370 38 1011/2010 9/3012015 0
BATIERY SUPPORT SYSTEM 2 YBSS2-02-000009 30436372 39 10/l/2010 W3012015 0
BATTERY SUPPORT SYSTEM 2 VBSS2-02-000009 3043()373 40 10/l/2010 9!3012015 0
Scope Of Service POS LP15 5 Year On Site Repair and 1 Insp per Year:M-F/8-5
Ref. Effective Expiration Total
Model Part Number Serial Number Lioe Dale Date Inspections
LIFEPAK® 15 Yl5-2-000051 38537164 6/112010 9/30!2015 5
LIFEPAK® 15 ¥15-2-000051 38553545 2 6/1/2010 9/3012015 5
LIFEPAK® 15 v 15-2-000051 38560013 3 611/2010 9!3012015 5
LIFEPAK® 15 Vl5-2-00005! 385600t4 4 61!12010 9/3012015
UFEPAK® 15 Yt5-2-000051 38560018 5 6/l/2010 913012015 s
LIFEPAK® 15 YIS-2-000051 38560030 6 61112010 913012015 5
L!FEPAK® 15 YI5-2-0000SI 38560032 7 6/1/2010 9/30/20!5 5
LIFEPAK® 15 Y15-2-0000SI 38560033 8 611/2010 9/3012015 5
•• Denotes an inventory line tha: has clulnged since the last conrract revision or addendum.
New Reference Number: V57-2472
Printed: 4/28120! 0 Page 5 of ll
205
Contract Number:
Additional Items
Service Type
CASE CHANGE
IVIEDTRONIC EMERGENCY RESPONSE SYSTEMS, INC.
TECHNICAL SERVICE SUPPORT AGREEMENT
SCHEDULE A
Item Quantity Start Date
LP12!15/20 CASE CHG 6-10 lO 6/1/2010
•• Oe11oles an additionaJ item line that has changed since the last contract revision or addendum.
Reference Number: V57-2472
Printed: 4128/2010
206
End Date
9/3012015
New
Page 6 of 11
PHYSIO-CONTROL, INC.
TECHNICAL SERVICE SUPPORT AGREElVIENT
SCHEDULEB
fNSPECTION ONLY SERVfCES
· lf the cl!Stomer requests that repairs be made as determined necessary by the Physio·Conrrol Service Represenlati ve after
completion of the inspection, such repairs will be made at Physio-Conrrol's !hen current labor rate less 10%. Pmts
required for such repairs will be made available at 15% less than the then current list price for such parts.
·Customer retains the responsibility to perform the battery maintenance and evaluation procedures outlined in the
service manual and to replace batteries that do not pass the conditions outlined under "Discarding/Recycling
Batteries." Batteries failing to meet battery performance tests should be removed from service and properly
discarded (:recycied).
· ff customer provides evidence that a Pbysio·Conrrol Battery Pak fails to meet the performance tests noted above and/or
the Battery Pak age exceeds 2 years, Physio-Control shall replace said Physic-Control Banery Pak (like for like) i.e. FASTPAK
for FASTPAK, FASTPAK2 for FASTPAK2. LIFEPAK SLA for LIFEPAK SLA, nr LIFEPAK NiCd for LIFEPAK NiCd,
up to the maximum amounr of Physio·Conlrol Battery Paks as is specified on Schedule A, every twa years (including prior
Support Plan periods). To assist in proper recycling nnd removal of low capacity batteries. replaced Battery Paks
become the property of Pb.ysio-Control and must be returned at the time of exchange.
· Only batteries manufactured by Physio-Contral are covered under this Service Agreement. Any batteries manufactured by
other sources are expressly excluded from coverage under this Service Agreement Physio-Control cannot guarantee the
operation. safety and/or performance of our product when operating with a non-Physio-Contral battery. Repairs and
inspections performed under thil Agreement meet original equipment manufacturer's product specifications only when
operating with a Physic-Control battery. Any repairs, as determined by a Physio-Conr:rol Service Representative, resulting
from the use of a non-Physio·Control battery. will be billed at our standard list prices for parts and labor, including
actuu.l travel charges incurred.
· Inspections are performed Monday thru Friday Sam to 5pm (ell.cluding holidays)
Reference Number: V57-2472
Printed: 4/28/2010
207
New
Page 7 of II
PHYSIO-CONTROL, INC.
TECHNICAL SERVICE SUPPORT AGREEMENT
SCHEDULES
L!FEPAK® 12 (LP 12) Defibrillator/Monitor lnciudes:
Standard detachable hard paddle repairs
LPl2 upgrade installed by Physio-Comrol Technical Services Representative at a rate of 17% less than the then current
field-installed list price
When listed in Equipment lnventpry, Schedule A, LP 12 Defibrillator/Monitor Includes:
AC Power Adapter
DC Power Adapter
LP 12 Defibrillator/Monitor Excludes:
Internal, stcrilizable and pediatric paddles
Sp02 sensors and cabres
Communication cables
Therapy cables
Patient cables
PCMCIA modems
Case changes
Discounts wiH not be combined with other special terms, discounts, and/or promotions.
Physio-Control FASTPAK®, FASTPAK 2, LlFEPAK SLA, and LIFEPAK NiCd Battery
Battery maintenance, performance testing, ev:i.lu<J.tion, removill. recycling, and reptacemenc are the responsibility of the Customer,
and should be performed-in accordance with the LP 12 Series Oper<lting Instructions section entitled Discarding/Recycling Batteries.
Batteries replacement is available on a one-for-one basis, up to the number of devices listed in Equipment Inventory, Schedule A,
upon the earlier of either {j) reported battery f:rilure as detennined by Customer's performance testing and evilluation in accordance
with the LP 12 Operating Instructions section en tided Discarding/Recycling Bll.tteries, or (ii) upon completion of the second year of
use. Replacement Battery Pale shall be like for like, i.e. FASTPAK for FASTPAK, FASTPAK 2 for FASTPAK 2, etc. During the
Term of this Agreement replacement shall occur no more than four times per two year period, notwithstanding prior Support Plans.
Battery replacernenc is dependent upon Customer's notice to Physic--Control of the existence of either of the conditions referenced [n
(i) and (ii) above. At the discretion ofPhysio-Control, battery replacement shall be effected by sbipment to Customer and
replacement by Customer, or by on-site delivery and replacement by a Physio-Control Servil:e Teclwician. Upon Customer's receipt
of replacement battery, the affected battery referenced above shall become the properey of Physic-Control, and must-be returned to
Physio-Comrol' for proper disposcl-. In. the event that Physic--Control does not recei"lle the affected battery referenced above,
Customer will be charged at the then· current rate_ for the replacement battery.
Only batteries manufacrured by Physio-Control arc covered llnder this Ser-vice Agreement. Batteries not manufactured by
Physio-Control are expressly excluded from coverage under this Se.."""lice Agreement Physic-Control does not guarantee the
operation, safety, and/or performance of our product when operating with a baUcry not manufactured by Physio·ConrroL Repairs
and inspections performed under this Agreement meet original equipment manufacturer's product SJICcifications only when
operating with a battery manufactured by Physic-ControL Any repairs, as determined by a Physio-Control Service Representative,
resulting from the use of a battery not manufactured by Physic-Control, wi!l be billed at Physic-Control's tben current standard list
prices for parts and labor, including actual travel costs incurred.
LlFEPAK 12 Software Updates
If combined Repair and Inspection services are designated for LP 12 ~nits listed in Schedule A. a Physic-Control Technicill Services
Representative will install LP 12 software updates at no additional cost, provided it is installed at the Lime of a regularly scheduled
inspection. In addition, during the Term of this Agreement, where an assembly, i.e., printed circuit board, must be replaced to
accommodate installation of new software, such assembly may be purchased by the Customer at a rate of 50% less than the then
current list price. Software updates, when installed at a time other than the regularly scheduled inspection, will be billed at the rate of
$205.00 per unit per software update. The cost of such software update will be billed in a separate invoice. Dependent upon
avail-ability of Customer software loading tool, and at Customer's request, Technical Services Representative shall provide Customer
Reference Number: V57-2472
Printed: 4/2812010
208
New
Page 8 of 11
PHYSIO-CONTROL, INC.
TECHNICAL SERVICE SUPPORT AGREEJ\1ENT
SCHEDULEB
access to software loading tool at no additional charge.
If Repair-Only services are designated for LP 12 units listed in Schedule A. a Physic-Control Technical Services Representative will
install aLP 12 software update at the rate of $205.00 per unit per software update. In addition, during the Term of this Agreement.
where an assembly. i.e., printed circuit board, must be replaced to accommodate installation of new software, such assembly may be
purchased by the Customer at a rate of 50% tess than the then current list price. The cost of such software update will be billed in a
separate invoice. Dependent upon availability of Customer software loading tool, and at Customer's reqlleSt, Technical Services
Representative shall provide Customer access to software loading tool at no additional charge.
Physic-Control wiU replace the internal coin cell battery according to the number of such batteries listed in the Additional Items
section of Schedule A. It is the Customer's responsibility to request such coin cell battery replacement, gather in a single location
the devices that will receive such battery replacement. and to provide to the Physic-Control Technical Services Representative
access to those devices. Coin cell battery replacement will take place dwing the Tenn of tllis Agreement. according to the number
of coin cell batteries listed in the Additional Items section of Schedule A.
Reference Number: V57-2472 New
Printed; 4/28/2010 Page 9 of ll
209
PHYSIC-CONTROL, INC.
TECHNICAL SERVICE SUPPORT AGREEMENT
SCHEDULES
UFEPAK® 15 (LP 15) Defibrillator/Monimr Includes:
Standard detachable hard paddle repairs
LP15 upgr:~de installed by Physio-Control Technical Services Representative at a rate of 17% less than the then current
lield-instal1ed list price
When listed in Equipment lnventory, Schedule A. LP 15 Defibrill~tor/Monitor Includes:
Power Ad:!pter
LP 15 Defibrillator/Monitor Excludes:
Internal, sterilizablc and pediatric paddles
Communications cables
Therapy cables
Patient cables
Sp02 sensors
Case changes
Discounts may nor be combined with other special terms, discounts and/or promotions.
Physic-Control LIFEPAK® IS Battery
Battery maintenance. performance testing, evaluation, removal, recycling, and replacement are the responsibility of the Customer,
and should be performed in accordance with the LP 15 Series Operating Instructions section entitled Discarding/Recycling Batteries.
Battery replacement is available on a one-for-one basis, up to the number of devices listed in Equipment Inventory. Schedule A,
upon che earlier of either (i) reported battery failure as determined by Customer's perfonrumce testing and evaluation in accordance
with the LP 15 Operating Instructions section entitled Discarding/Recycling Batteries, or (ii) upon completion of the second year of
use. Replacement Battery Pak shall be like for like, i.e. Li-ion Battery for Li-Lon Battery. During the Term of this Agreement
replacement shall occur no more than three times per two year period, notwithstanding prior Support Plans.
Battery replacement is dependent upon Customer's notice to Physio-Control of the existence of either of the conditions referenced in
(i) and (ii) above. At the discretion of Physio-Control, battery replacement shall be effected by shipment to Customer and
replacement by Customer, or by on-site delivery and replacement by a Physic-Control Service Technician. Upon.Customer' s receipt
ofrepiacement battl:ry, the affected battery referenced above· shall become the property ofPhysio-Control, and must be returned to
Physio-Control for proper disposal. In the event that Physio-Control does not receive the affected battery referenced above,
Customer wi!I be charged at the then current rate for the replacement battery.
Only batteries manufactured by Physic-Control are covered under this Service Agreement. Batteries not manufactured by
Physio-Control are expressly excluded from coverage under tfiis Service Agreement. Physio-Control does not guarantee the
operation, safety, and/or performance of our product when operating with a battery not manufactured by Physio-ControL Repairs
and inspections performed under this Agreement meet original equipment manufacturer's product specifications only when
operating wilh a battery manufactured by Pllysio-Control. Any repairs. as determined by a Physio-Control Service Representative,
resulting from Lhe use of a battery not manufactured by Physio-Control, will be billed at Physio-Conll:ol's then curreot standard list
prices for parts and labor. including actual Lravel costs incurred.
LIFEPAK® 15 Software Updates
If combined Repair and inspection services are designated for LP 15 units listed Ln Schedule A, a Physic-Control Technical Services
Representative will install LP 15 software updates at no additional cost, provided it is installed at the time of a regularly scheduled
inspection. In addition, during the Term of this Agreement, where ;m assembly, i.e., printed circuit board, must be replaced to
accommodate installation of new software, such assembly may be pun::hased by the Customer at a rate of 50% less than the then
current list price. Software updates, wb.e:1 installed at a time other than the regularly scheduled inspection, will be billed at a rate of
$205.00 per unit per software update. The cost of such software update will be billed in a separnte invoice. Dependent upon
availability of Customer software loading tool, and at Customer's request. Technical Services Representative shall provide Customer
Reference Number: V57-2472
Printed: 4/28/2010
210
New
Page 10 of II
PHYSIO-CONTROL, INC.
TECHNICAL SERVICE SUPPORT AGREE:MENT
SCHEDULER
access to software loading tool al no addilion:~l charge.
If Rep;llr-Only services are designated for LP 15 units Jlsted in Schedule A, a Physic-Control Technical Services Representative wtll
in.sta.ll a LP 15 software update at the rate of $205.00 per unit pee software update. In addition. during the -Term of tl1is Agreemem,
where an assembly, i.e., printed circuit board, must be replaced to accommodate installation of new software. such assembly may be
purchased by the Customer at a race of 50% less than Lhe then current list price. The cost of such software update will be billed in a
separate invoice. Dependent upon availability of Customer software loading tool, and at Customer's request, Technical Services
Representative shall provide Customer access to software loading tool at no additional charge.
LlFEP AK® 500 AED
·Repair coverage for Physic-Control® QU1K-COMBQTM Patient Simulators included.
· Repairs to Physic-Control Lifepak AED Trainers are excluded.
· Case Changes are excluded.
· Defibrilla1ion and Communications cables are excluded.
· External Modems are excluded.
· Battery chargers are included and shall be exch:mged up to one battery charger per Lifepak 500 automatic advisory
defibrillator (listed on Schedule A) as detennined necessary by Physio-ConrroL
· Discounts may not be combined with any other special terms, discoums andior promotions.
Physic-Control® Battery Pak
· Customer retains the responsibility to perform the battery maintenance and evaluation procedures outlined in the
LIFEPAK 500 AED Operating Instructions. Batteries failing Lo meet battery performance tests should be removed from
service and properly discarded (recycled).
· lf customer provides evidence that a Physic-Control Battery Pak fails to meet the perfonmmce tests noted
above and/or the Battery Pak age exceeds 2 years i:~ the case of sealed lead add batteries and 3 years in the case of
lithium ion batteries, Physill-Control shall replace said Physic-Control Battery Pak (like for lilce} i.e. LIFEPAK 500 SLA for
LIFEPAK500 SLA or L!FEPAK 500 lithium ion for LlFEPAK 500 !ithiwnion. up to a maximum of2 LlFEPAK 500SLA
Battery Paks e~ery two years or up to a maxirnwn or 1 UFEPAK 500 lithium ion Battery Pak every 3 years (including
prior S(lpport Plan periods) per LIFEPAK® 500 automatic advisory defibrillator (listed on Schedule A). To assist in
proper recycling and removal of low capacity batteries, replaced Battery Paks become the property of Physic-Control
and must be returned ar the time of exchange.
· Only batteries manufactured by Physic-Control are covered under this Sen; ice Agreement. Any batteries manufactured by
other sources are expressly excluded from cover:~ge tmder this Service Agreement Physic-Control cannot guarantee the
operation, safely and/or performance of our product when operating with anon-Physio-Control battery. Repairs and
inspections p-erformed under this Agreement meet originaf equipment manufacturer's product specifications only
when operating, with a Physic-Control battery. Any repairs, as detennined by a Physic-Control Service Representative, resulting
from lhe use of a non-Physic-Control battery, will be biUcd at our standard list prices for parts and labor, including
actual travel charges incurred.
211
Reference Number: V57-2472
Printed: 4/28/2010
New
Page 11 of J 1
•• : . I
• I' 'I
Physio.Control, Inc .
11811 Willows Road N£, P.O. Box 97006, Redmond. WA 98052
Tel 425.867.4009 Tall-frn 800.4,42.1142
w-.jlhysio-coiltral.com
April 29 2010
Miami Beach Fire Rescue
Chris Parrino
1680 Merdian Ave, Ste 203
Miami Beach, FL 33140
To Mr. Parrino:
In response to your recent request, I am writing to confirm that Physio-Control, division of
Medtronit, Inc., is the only source from which to «;>btainthe LlfEPAK 11 family of products,
including upgrades, factory authorized service and maintenance in your marketplace.
Physio-Control does not utilize the services of any authorized dealers or distributors in the
sale of our products in your marketplace.
Best regards,
Gorman Wong
Customer Support Services Director
212
. ~./o: o 1.a6's4
TECHNICAL SERVICE SUPPORT AGREEMENT
ADDENDUM
Contrm;l Number: PB10X264
End Uset·# 00095401
MIAMI BEACH FIRE DEPT
1680 MERIDIAN AVE
STE203
MlAMl BEACH, FL 33139
Bill To# 00095401
MIAMI BEACH FIRE DEPT
1680 ME1UD1A.N AVE
STE203 .
MfAMJ BEACH, F~ 33139
This Teclmical Setvice Support Agt·eemeo.t begu1s on 10/111009 nod expires on 913012010.
PHYSIO
CONTROL
The desigt1ated Covered Equipment nnd/or Softwnro is listed on Schedule A. This Tecnnicnl Service Agreement
is subject to the Terms and Conditions on 1he reverse side ofthis docnment and any Schedule B, if attached.
lf arry Data Management Support and Upgrade Service is included on Schedule A ttl en this Technical Service
Support Agreement is also subject to Physio·Control's Data Management Support and Upgrade
Service Terms and Conditions, rev 7/99-1. ·
Special Terms
10% DISCOUNT ON ACCESSORIES
Purchase Order Number: -~B·l:W€M4-"'I ?-?3 ~ C,
Terri.tory Rep: EA VV57
Colon, Adalid
Phone: 800442ll42 x2464
FAX: BOO-772-3340
APPROVED AS TO
Fi · RM & LANGUAGE
Customer Cantacl:
ChlefChris Parrino
Phone: J05-673-7130
FAX: 305-673-7881
Reference Number: V57-2466
Printed: 10/2012009
F R EXECUTION
" ,/.~ ~-')I -f \. z.\ g~ \)4
213
Addeudnm
Page 1 of 10
PHYSIC-CONTROL, INC.
TECHNICAL SERVICE SUPPORT AGREEMENT TERMS AND CONDITIONS
RENEWAL TERMS
Physic-Control, lr1C.'s {"Physlo-Control") acceptance of Customer's Technical Service Support Agreement is expressly conditioned on
Customer's assent to the terms set forth in this document and its attachments. Physio-Control agrees to furnish the services ordered
by Customer only on these terms, and Customer's acceptance of any portion of the goods and services covered by this document
shall conflmn their acceptance by Customer. These terms constitute the complete agreement between the parties and they shall
govern any conflicting or ambiguous terms on Customer's purchase order or on other documents submitted to Physic-Control by
Customer. These terms may not be revised in any manner without the prior written consent of an officer of Physio-Control
REPAIR SERVICES
If "Repair" services are designated, subject to the Exclusions identified below, they shall include, for the designated Covered
Equipment, all repair parts and materials require<.!, all required Physic-Control service technician labor, and all related travel expenses.
For offsite (ship-in) services, units will be returned to Customer by Physic-Control freight prepaid.
INSPECTION SERVICES
If "Inspection" services are designated, subject to the Exclusions identified below, they shall include, for the designated Covered
Equipment, verification of proper instrument calibration, verification that instrument mechanical operations and output measurements
are consistent with applicable product specifications, perfomnance of an electrical safety check in accordance with National Fire and
Protection Guidelines, all required Physio"Control service technician labor and all related travel expenses. For offsite (ship-in)
services, units will be returned to Customer by Physic-Control freight prepaid.
DOCUMENTATION
Following each Repair and/or Inspection, Physio-Control will provide Customer with a written report of actions taken or recommended
and identification of any materials replaced or recommended for replacement.
LOANERS
If a Physic-Control product is designated as a unit of Covered Equipment for Repair Services and needs to be removed from service
to complete repairs, an appropriate Loaner unit will be provided, if available, until the removed unit is returned. Customer assumes
complete responsibility for the Loaner and shall return the Loaner to Physio-Control in the same condition as received, at Customer's
expense, upon the earlier of the return of the removed unit or Physic-Control's request.
EXCLUSIONS
This Technical Service Support Agreement does not include: supply or repair of accessories or disposables (e.g., patient cables,
recorder paper, etc.); repair of damage caused by misuse, abuse, abnormal operating conditions, operator errors, and/or acts of God;
repairs to return an instrument to normal operating equipment at the time of initial service by Physic-Control under this Technical
Service Support Agreement; case changes; repair or replacement of items not originally distributed or installed by Physic-Control; and
exclusions on Schedule B to this Technical Service Support Agreement, if any, which apply to Covered Equipment
SCHEDULE SERVICES
Designated Repair and Inspections Services will be perfomned at the designated service frequency and during designated service
hours except where service technicians are rendered unavailable due to mandatory training commitments, in which case
Physio-Control will provide alternate coverage. Customer is to ensure Covered Equipment is available for Repair and/or Inspection at
scheduled times. If Covered Equipment is not available as scheduled and Customer requests additional services to be performed or if
Physio-Control is requested to perform Repair or Inspection services not designated in this Technical Service Support Agreement
{due to the nature of services selected, instruments involved not being Covered Equipment, request being outside of designated
service frequency or hours, or application of the Exclusions); Customer shall reimburse Physic-Control at Physic-Control's standard
labor rates less 10% {including overtime, if appropriate), plus standard list prices for related parts and materials less 15%, plus actual
travel costs incurred.
PAYMENT
The cost of services performed by Physic-Control shall be payable by Customer within thirty {30) days of Customer's receipt of
Physic-Control's Invoice {or such other terms as Physio-Control confirms to Customer in writing). In addition to the cost of services
performed, Customer shall pay or reimburse Physic-Control for any taxes assessed Physic-Control. If the number or configuration of
Covered Equipment is altered during the Temn of this Technical Service Support Agreement, the price of Services shall be adjusted
accordingly.
214
Reference Number: V57-2466
Printed; I 0/20/2009
Addendum
Page 2 of 10
WARRANTY
PhysirrControl warrants Services performed under this Technical Se!Vice Support Agreement and replacement parts provided in
performing such Services against defects in material and workmanship for ninety (90) days from the date a Service was performed or
a part was provided. Customer's sole remedy shall be reservicing the affected unit and/or replacement of any part determined to be
defective, without any additional Customer charge, provided Customer notifies Physic-Control of any allejjedly defective condition
within ten (1 0) calendar days of its discovery by Customer. Physic-Control makes no other warranties, express or implied, including,
without limitation, NO WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND IN NO EVENT
SHALL PHYSIO-CONTROL BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR OTHER DAMAGES.
TERMINATION
Either party may terminate this Technical Service Support Agreement at any time upon sixty (60) days prior written notice to the other.
except that Physic-Control may terminate this Technical Service Support Agreement immediately upon Customers failure to make
timely payments for services rendered under this Technical Service Support Agreement. In the event of termination, Customer shall
be obligated to reimburse Physic-Control for that portion of the designated price which corresponds to that portion of the Term and the
scope of Services provided prior to the effective date of termination.
DELAYS
Physic-Control will not be liable for any loss or damage of any kind due to its failure to perform or delays in its performance resulting
from any cause beyond its reasonable control, including, but not limited to, acts of God, labor disputes, labor shortages, the
requirements of any governmental authority, war, civil unrest, delays in manufacture, obtaining any required license or permit. and
Physic-Control's inability to obtain goods from its usual sources. Any such delay shall no! be considered a breach of Physio-Control's
obligations and the performance dates shall be extended for the length of such delay.
MISCELLANEOUS
a) Customer agrees to not employ or offer employment to anyone performing Services on Physic-Control's behalf during the Term of
this Technical SeJVice Support Agreement or for one (1) year following its expiration without Physic-Control's prior written consent.
b) This Technical Service Support Agreemen~ and any related obligation of other party, may not be assigned in whole or in part
without the prior written consent of the other party.
c) The rights and obligations of Physic-Control and Customer under this Technical Service Support Agreement shall be governed by
the laws of the State in which the service Is provided. All costs and expenses incurred by the prevailing party related to the
enforcement of its rights under this document, including reasonable attorney's fees, shall be reimbursed by the other party
.................................................................................... END ................................................................................... .
215
Reference Number: V57-2466
Printed: 10/20/2009
Addendum
Page 3 of 10
Contract Number:
Servicing Rep:
District:
Phone:
FAX:
PHYSIO~CONTROL, INC.
TECHNICAL SERVICE SUPPORT AGREEMENT
SCHEDULE A
PBIOX264
Colon, Adalid, EA VV57
GULF COAST
8004421142 x2464
800-772-3340
Equipment Location: MIAMI BEACH FIRE DEPT, 00095401
1680 MERIDIAN AVE
STE 203
MIAMI BEACH, FL 33139
Scope Of Service On Site Inspection Only-l Inspection per Year:M-F/8-S
Ref. Effective Expiration
Model Part Number Serial Number Line Date Date
UFEPAK®IOOO 320371500021 34983222 22 10/!!2009 9/3012010
L!FEPAK®1 000 320371500021 34983223 23 1()/112009 9/3012010
LIFEPAK®IOOO 320371500021 34983224 24 10/l/2009 9/3012010
LIFEPAK®IOOO 32{)371500021 34983225 25 10/l/2009 9/30/2010
L!FEPAK®1000 320371500021 34983226 26 10/l/2009 9/30/2010
Scope Of Service On Site Repair and l On Site Inspection per Year:M-F/8-5
Ref. Effective Expiration
Model Part Number Serial Number Line Date Date
LIFEPAK® 10 304200-14 005267 lOfl/2009 9/3012010
UFEPAK® 10 &04200-14 005268 2 \(}/J/2009 9/3012010
LIFEPAK® lO 804200-14 005285 3 I 0/1/2009 913012010
LIFEPAK® 10 804200-14 005286 4 10/1/2009 9/30/2010
LlFEPAK® 10 804200-14 005287 5 101112009 9/3012010
L!FEPAK® 12 VLP 12-02-0023 79 13453048 6 10/112009 9/30/2010
LIFEPAK® 12 VLP 12-02-000741 12119147 7 10/l/2009 9/30/2010
LIFEPAK® 12 VLP I 2-02-000741 12119146 8 10/112009 9/30/2010
LlFEPAK® l2 VLP12-02-000741 12119145 9 10/112009 9/30/2010
LIFEPAK® 12 VLP 12-02-000741 12119t44 10 L0/112009 9/30/2010
LIFEPAK® 12 VLP12-02-000741 12119143 11 10/112009 9130/2010
LIFEPAK® 12 VLP 12-02-000741 12119141 12 10/l/2009 9/30/2010
LlFEPAK® 12 VLP 12-02-003974 31485869 18 101112009 9/3012010
LlFEPAK® 12 VLP12-02-003974 ) 1485870 19 10/1/2009 9/30/2010
LIFEPAK® 12 VLP 12-02-005985 34955180 20 10/1/2009 9/30/2010
LIFEPAK® 12 VLP12-02-005985 34955176 21 I 0/l/2009 9/30/2010
LIFEPAK® 500 3011790-000113 136512&3 27 10/112009 9/30/2010
L!FEPAK® 500 3011790-000 113 13659751 28 10/1/2009 9130/2010
LIFEPAK® 500 3011790-000113 13802778 29 1011/2009 9/3012010
LIFEPAK® 500 30 I 1790-000 llJ \3802779 30 10/1/2009 9/30/2010
Reference Number: V57-2466
Printed: L0/20/2009
216
Total
Inspections
Total
Inspections
Addendum
Page 4 of 10
UI'EPAK®500 3011790-000113 13802781 31 l0/1/2009 9/30/2010
LIFEPAK® 500 3011790-000113 13805762 32 !011/2009 9/30/2010
LI.I'EPAK® 500 3011790-000113 13840902 33 10/1/2009 9/30/2010
LIFEPAK® 500 3011790-000 l !3 13840905 34 !0/1/2009 9/30/2010
LIFEPAK® 500 30 11790-000 113 13840906 ~5 10/1/2009 9/30/2010
LII'EPAK® 500 30 I I 790-000113 13840908 36 10/1/2009 9/30/2010
LIFEPAK® 500 301 !790-000113 13840938 37 10/112009 9/30/2010
LIFEPAK® 500 30 11 790-000 I l3 13840939 38 IQ/(/2009 9/30{2010
LIFEPAK® 500 3011790-000 I 13 13840940 39 I 0/l/2009 9/3012010
LIFEPAK® 500 3011790-000 I 13 13840941 40 !0/1/2009 9/30/20 I 0
Scope Of Service On Site Repair Only: M-F/8-5
Ref. Effective Expiration Total
Model Part Number Serial Number Line Dntc Date Inspections
BATIERY SUPPORT SYSTEM 2 VBSS2-02-000009 30433192 13 10/112009 9/30/2010
BATIERY SUPPORT SYSTEM 2 VBSS2-02-000009 30433193 14 10/J/2009 9/30120LO
BAITERY SUPPORT SYSTEM 2 VBSS2-02-000009 30436370 15 !0/J/2009 9f30120l 0
BATTERY SUPPORT SYSTEM 2 VBSS2-02-000009 30436]72 16 1 Ofl/2009 9/30/20!0
BATTERY SUPPORT SYSTEM 2 VBSS2-02-D00009 30436373 17 1011/2009 9iJ0/201 0
.,. Denotes nn inventory line that has changed since the last contract revision or addendum.
217
Reference Number: V57-2466
Printed: 10/20/2009
0
0
0
0
0
Addendum
Page 5 of 10
MEDTRONIC EMERGENCY RESPONSE SYSTEMS, INC.
TECHNICAL SERVICE SUPPORT AGREEMENT
SCHEDULE A
Contract Number: PB lOX264
Additional Items
Service Type
CASE CHANGE
CASE CHANGE**
Item
LP12/15/20 CASE CHG L-5
LP12/15/20CASECHG 1-5
Quantity Start Date
10/1/2009
2 I 0/1/2009
•• Denotes an additional item line that has changed since the last contract revision or addendum.
218
Reference Number: V57-2466
Printed: 10/20/2009
End Date
9/30/2010
9/30/2010
Addendum
Page 6 of 10
PHYSIO-CONTROL, INC.
TECHNICAL SERVICE SUPPORT AGREEMENT
SCHEDULEB
LIFEPAK® I 0 DEFIBRILLATOR/MONITOR/PACEMAKER
· Paddle repairs are included. (Paddle attachments are excluded; i.e. pediatric and anterior attachments).
·Auxiliary Power Supply included when listed on equipment inventory (Schedule A).
· Pacemaker repair is included.
· Case changes are excluded.
-Pacing and patient cables are excluded.
· FAST-PATCH® adapters and QUIK-COIVffiO™ pacing/defibrillation adapters are included.
· Repair coverage for Pbysio-Control® ECG, Pacing and Defibrillation Simulators included.
Physio-Control® Battery Pak
· Customer retains the responsibility to perform the battery maintenance at1d evaluation procedures outlined in the
service manual and to replace batteries that do not pass the conditions outlined under "Discarding/Recycling Batteries."
Batteries failing to meet battery performance tests should be removed from service and property discarded (recycled).
· If customer provides evidence that a Physic-Control Battery Pak fails to meet the perl'brmance tests noted above and/or
the Battery Pak age exceeds 2 years, Physio-Controi shall replace said Physio-Control Battery Pak {like for like) i.e. F ASTP AK
for FASTPAK, up to a maximum of 4 Physic-Control Battery Paks every two years (including prior Support Plan periods) per
LIFEPAK®10 defibrillator/monitor/pacemaker (listed on Schedule A). To assist in proper recycling and removal oflow
capacity batteries, replaced Battery Paks become the property of Physio-Control and must be returned at the time of exchange.
· Only batteries manufactured by Physic-Control are covered under this Service Agreement. Any batteries manufactured by
other sources are expressly excluded from coverage under this Service Agreement. Physio-Control cannot guarantee the
operation, safety and/or performance of our product when operating with a non-Physio-Control battery. Repairs and
inspections pertbrmed under this Agreement meet original equipment manufacturer's product specifications only when
operating with a Physio-Control battery. Any repairs, as determined by a Physio-Control Service Representative, resulting
from the use of a non-Physio-Control battery, will be bilted at our standard list prices for parts and labor, including
actual travel charges incurred.
219
Reference Number: V57-2466
Printed: l 0/20/2009
Addendum
Page 7 of 10
PHYSIO-CONTROL, INC.
TECHNICAL SERVICE SUPPORT AGREEMENT
SCHEDULED
INSPECTION ONLY SERVICES
· If the customer requests that repairs be made as determined necessary by the Physio-Confrot Service Representative after
completion ofthe inspection, such repairs will be made at Physio-Control's then current labor rate less 10%. Parts
required for such repairs will be made available at 15% less than the then current list price for such parts.
· Customer retains the responsibility to perform the battery maintenance and evalllation procedures outlined in the
service manual and to replace batteries that do not pass the conditions outlined under "Discarding/Recycling
Batteries." Batteries failing to meet battery performance tests should be removed from service and properly
discarded (recycled).
· If customer provides evidence that a Physio-Control Battery Pak fails to meet the performance tests noted above and/or
the Battery Pak age exceeds 2 years, Physic-Control shall replace said Physic-Control Battery Pak (like for like) i.e. FASTPAK
for FASTPAK, FASTPAK2 for FASTPAK2, LIFEPAK SLA for LIFEPAK SLA, or LIFEPAK NiCd for LIFEPAK NiCd,
up to the maximum amount of Physio-Control Battery Paks as is specified on Schedule A, every two years (including prior
Support Plan periods). To assist in proper recycling and removal or low capacity batteries, replaced Dattery Pales
become the property ofPhysio-Control and must be returned at the time of exchange.
· Or1ly batteries manufactured by Physic-Control are covered under this Service Agreement. Any batteries manufactured by
other sources are expressly excluded from coverage under this Service Agreement. Physio-Control cannot guarantee the
operation, safety and/or performance of our product when operating with a non-Physio-Control battery. Repairs and
inspections performed under this Agreement meet original equipment manufacturer's product specifications only when
operating with a Physic-Control battery. Any repairs, as determined by a Physic-Control Service Representative, resulting
from the use of a non-Physic-Control battery, will be billed at our standard list prices for parts and labor, including
actual travel charges incurrl!d.
· Inspections are performed Monday thru Friday Sam to 5pm (e;,:cluding holidays)
220
Reference Number: V57-2466
Printed: 10/20/2009
Addendum
Page 8 of 10
PHYSIO-CONTROL, INC.
TECHNICAL SERVICE SUPPORT AGREEMENT
SCHEDUL.EB
UFEPAK® 12 (LP 12) Dcfibrillator/lvlonitor Includes:
Standard detachable hard paddle repairs
LP 12 lipgradc installed by Physio-Control Technical Services Representative at a rate of 17% less than the then current
t1eld-insta!led list price
When listed in Equipment Inventory, Schedule A, LP 12 Defibrillator/Monitor Includes:
AC Power Adapter
DC Power Adapter
LP 12 Defibrillator/Monitor Excludes:
Internal, sterilizable and pediatric paddles
Sp02 sensors and cables
Communication cables
Therapy cables
Patient cables
PCMCIA modems
Case changes
Discounts wHI not be combined with other special terms, discounts, and/or promotions.
Physio-Control F ASTP AK®, F ASTP AK 2, LIFEP AK SLA, and UFEPAK NiCd Battery
Battery maintenance, performance testing, evaluatlon, removal, recycling, and replacement are the responsibility oftlle Customer,
and should be performed in accordance with the LP 12 Series Operating Instructions section entitled Discarding/Recycling Batteries.
Batteries replacement is available on a one-for-one basis, up to the number of devices listed in Equipment Inventory, Schedule A,
upon the earlier of either {i) reported battery failure as determined by Customer's perforn1ance testing and evaluation in accordance
with the LP 12 Operating Instructions section entitled DiscardingiRecycling Batteries, or (ii) upon completion of the second year of
use. Replacement Battery Pak shall be likefor like, i.e. FASTPAK for FASTPAK, FASTPAK 2 for FASTPAK 2, etc. During the
Term ofthis Agreement replacement shall occur no more than four times per two yenr period, nohvithstanding prior Support Plans.
Battery replacement is dependent upon Customer's notice to Physio-Controt of the existence of either ofthe conditions referenced in
(i) and (ii) above. At the discretion of Physio-Control, battery replacement shall be effected by shipment to Customer and
replacement by Customer, or by on-site delivery and replacement by a Physio-Control Service Technician. Upon Customer's receipt
of replacement battery, the affected battery referenced above shall become the property ofPhysio-Control, and must be returned to
Physio-Control for proper disposal. In the event til at Physio-Control does not receive the affected battery referenced above,
Customer will be charged at the then cnrrent rate for the replacement battery.
Only batteries manufactured by Physio-Control are covered under this Service Agreement. Batteries not manufactured by
Physic-Control are expressly excluded from coverage under this Service Agreement. Physlo-Control does not guarantee the
operation, safety, and/or performance of our product when operating with a battery not manufactured by Physio-Control. Repairs
and inspections performed under this Agreement meet original equipment manufacturer's product specifications only when
operating with a battery manufactured by Physic-ControL Any repairs, as detennined by a Physio-Control Service Representative,
resulting from the use of a battery not manufactured by Physic-Control, will be bil1ed at Physio-Control's then current standard Jist
prices for parts and labor, including actual travel costs incurred.
LIFEPAK 12 Software Updates
If combined Repair and Inspection services nre designated for LP 12 units listed in Schedule A. a Physio-Control Technical Services
Representative will install LP 12 software updates at no additional cost, provided it is installed at the time of a regularly scheduled
inspection. In addition, during the Term of this Agreement, where an assembly, i.e,, printed circuit board, must be replaced to
accommodate installation of new software, such assembly may be purchased by the Customer at a rate of 50% less than the then
current list price. Software updates, when installed at a time other than the regularly scheduled inspection, will be billed at the rate oJ
$205.00 per unit per software update. The cost of such software update will be billed in a separate invoice. Dependent upon
availability of Customer software loading tool, and at Customer's request, Technical Services Representative shall provide Customer
221
Reference Number: V57-2466
Printed: 10/20/2009
Addendum
Page 9 of !0
PHYSIO-CONTROL, INC.
TECHNICAL SERVICE SUPPORT AGREEMENT
SCHEDULEB
access to software loadrng tool at no addrtional charge.
JfRcpair-Only services are designated for LP 12 units listed in Schedule A, a Physio-Control Technical Services Representative will
install aLP 12 software update at the rate of$205.00 per unit per software update. In addition, during the Term of this Agreement,
where iUl assembly, i.e., printed circuit board, must be replaced to accommodate installation of new software, such assembly may be
purchased by the Customer at a rate of 50% less thnn the then current li~L price. The cost of such software update will be billed in a
separate invoice. Dependent upon availab!llty of Customer software loading tool, nnd at Customer's request, Technical Services
Representative shall provide Customer access to software loading tool at no additional charge.
Physio-Control will replace the intemal coin cell battery according to the number of such batteries listed in the Additional Items
section of Schedule A. It is the Customer's responsibility to request such coin cell battery replacement, gather in a single location
the devices that will receive such battery replacement, and to provide to the Physio-Control Technical Services Representativ~
access to those devices. Coin cell battery replacement will take place during the Tenn of this Agreement, according to the number
of coin cell batteries listed in the Additional Items section of Schedule A.
LIFEPAK® 500 AED
· Repair coverage for Physio-Control® QUIK-CO!viDO™ Patient Simulators included.
· Repairs to Physio-Control Lifepak AED Trainers are excluded.
· Case Changes are excluded.
· Defibrillation and Communications cables are excluded.
· External Modems arc: excluded.
· Battery chargers are included and shall be exchanged up to one battery charger per Lifepak 500 automatic advisory
defibrillator (listed on Schedule A) as determined neces.sruy by Physio-Control.
·Discounts may not be combined with nny other special terms, discounts and/or promotions.
Physio-Contro!® Battery Pak
· Customer retains the responsibility to perform the battery maintenance and evaluation procedures outlined in the
UFEPAK 500 AED Operating Instructions. Batteries failing to meet battery performance tests should be removed from
service and properly discarded (recycled).
· lf customer provides evidence that a Physio-Control Battery Pak fails to meet the performance tests noted
above and/or the Battery Pak age exceeds 2 years in the case of sealed lead acid batteries and 3 years in the case of
lithium ion batteries, Physio-Control shall replace said Physio-Control Battery Pak (like for like) i.e. LIFEPAK 500 SLA for
LIFEPAK 500 SLA or LIFEPAK 500 lithium ian for LIFEPAK 500 lithium ion, up to a maximum of2 LIFEPAK 500 SLA
Battery Paks every two years or up to a ma.ximum of l LIFEPAK 500 lithium ion Battery Pak every 3 years (including
prior Support Plan periods) per LIFEPAK® 500 automatic advisory defibrillator (listed on Schedule A). To assist in
proper recycling and removal of low capacity batteries, replaced Battery Paks become the properly ofPhysio-Control
and must be returned at the time of exchange.
· Only batteries manufactured by Physio-Control are covered under this Service Agreement Any batteries manutactured by
other sources are expressly excluded from coverage under this Service Agreement. Physio-Control cannot guarantee the
operation, safety andfor performance of our product when operating with n non-Physio-Control battery. Repairs and
inspections performed under this Agreement meet original equipment manufucturer's product specifications only
when operating with a Physio-Control battery. Any repairs, as determined by a Physio-Control Service Representative, resulting
from the use of a non-Physio-Control battery, will be billed at our standard Hst prices for parts and labor, including
actual travel charges incurred.
222
Reference Number: V57-2466
Printed: 10/20/2009
Addendum
Page 10 of 10
m MIAMI BEACH PURCHASEORDERICHANGEORDER
""Si!F"
MAIL INVOICE TO: "SHIP TO" ADDRESS WITH COPY TO:
Procurement Division CITY OF MIAMI BEACH, ACCOUNTS PAYABLE,
1700 Convention Center Drive 1700 CONVENTION CENTER DRIVE-MIAMI BEACH, FLORIDA 33139
Miami Beach FL 33139
Telephone: (305)673-7490 ..... PO I BPO NUMBER . ' . PAGE
012839 1 of 1
VENDOR ID: '·.· DATE DATE_ REQUIRED:
015032 12/18/2009
VENDOR SHIP TO
M EDTRONICS-PHYStOCONTRO L FIRE DEPARTMENT
11811 WILLOWS ROAD NORTHEAST CITY OF MIAMI BEACH
REDMOND, WA 98073 2300 PINE TREE DRIVE
MIAMI BEACH, FL 33139
PIC ISSUED BY I PHONE .. I, ·. E-MA,IL PAYMENTTERMS
THOMAS, SHIRLEY I (305) 673-7490 I ShirleyThomas@miamibeachfl.gov AlP Net 30 Days
REQUESTING DEPARTMENT I -PURCHASE AUTHORITY ··· ... ·F.O.B, ,_
I DESTINATION
SPECIAL INSTRUCTIONS: Contact Person: Nedra Mareclus@ 305-673-7000@ 7140
.. Quantity Unit Description Unit Prica Ext. Price
THIS IS A REVISED PURCHASE ORDER
BlANKET PURCHASE ORDER
For scheduled maintenance, annual
· i.n_spection, calibration _and repair of
electrocardiography defibrillators.
AED's & batteri conditioners during
FY09/10
COMMENTS· THE PURCHASE ORDER NUMBER MUST APPEAR ON ALL INVOICES AND SHIPPING
DOCUMENTS. YOU MUST ALSO STATE YOUR PROMPT PAYMENT TERMS ON YOUR INVOICE (IE. 2% 10)
FAILURE TO SUBMIT INVOICES AS STATED HEREIN WlLL RESULT IN A DELAY IN THE PAYMENT PROCESS.
SEE ADDITIONAL TERMS AND CONDITIONS CONTAI'-IED HEREIN.
U.S. TREASURY DEPT. TAX EXEMPTION UNDER REG. NO. F59-6000372, STATE OF FLORIDA
TAX EXEMPTION CERTIFICATE B5-8012621639C-9
VENDOR COPY
223
26,444.00
..
SUBTOTAL 26,444.00
TOTAL 26,444.00
TERMS AND CONDITIONS
1, This purchase, blanket, or change order rcrm properly signed by the Procurement Dirac lor or d-esignee constitutes ttl a entire ag,eement Terms staled by Vendor in accept1ng or
acknowledging this order shall nat be binding unless accepled in wrillng by the City of Miami Beach (the "City"). Vander may not ~ansfer or assign this order without tile City's prior wntlen
consent. The proviskJns of lha Uniform Com marcia! Code-Article 2 Sales will govern Lhis contracl and afl right dvlieo of 1M Vendor and the City. Chapter 627. r-l<lrida Statues and tho
Municipal Code ollhe CHy.
Vendor sh<JII su~rably pack, mark, and ship i:1 accordance w1(h any nstructio.n frorn the-Cily ar.d the requirements of common c:arTiers to secure the lowest transportatioo cos~s>
Vendor shalf be lioble for any difference in freight charge or damage to I he materials by ils rallureto comply therewith. Ver,dar will send the City a 'Notice of Shipman I" giving I he number
of lhe ardor, kind and amount of materials and raula at or prior lo lime cf shipment.
3. JNVOICES. Render in~o~ofc:es as instructed on lhe race hereof immediately upon sllipmanl or comple~1on of or-der. Separale invoices mu"St be re(1dered in duplicate tor each order.
All invoices must shew O!Jf purchase or blanket order number.
4. lllf! Cily may raturn ar,v malerials whidl are defective, unsatisfac!Of)l', or at rnferim quali~y CX" workmanship, or fail to meel specification or ether reqLJirements of Ulis order. Such
materials sholl, unless by the City, remain the property of Vendor aod may be relurned al V011dor's risk and expense, and Vendor shell reimburse the City for all prior payments therefor
and/or cos1!J ~ncurred 1n connse-lion with delivery or re!urn of such meleriEJis.
5. Vendarwa.-rants the male-rials will c(]nform to the descriplion and applicable spac1ficalions, shall be of goad merchantable qua[1ly and fit for the known purpose for which sold, thai
I he materials are~ rree dear ol an liens and encumbrances, arld lhat Vendor has good merchantable tiUe. This is in addilionlo anv warranty or service guarantee given by Vendor lc the
City •• provided by law.
6 Vendor shall comply, and has ccmplfed with all S~ata, Federal and local laws, regulations or order applicable to the purchase, manufacture, processing and delivert of materials,
including but notlimilec to \he Fair Labor Slandards Act, or 1938, as amended. The provi•ions of Executive Order 10925.11114, and 11246, as amended, and any subsequent executive
order relating lo equal oppc>rtun~y for employment an govemmenl canlracls and all Rules and Regulations of the President's CammiLLee Q(l Equal Oppcwiunily are incorporated by
reference. The nondiscrimination clause canlained in Seclian 202. Executive Order 11246, as amended by Execulive Order 11375, relative to Equal Employment Opqartunity for all
persons w1thout regard to raca. color, religion, sex or national origin, a11d the implemen(ing rules arx:l regulations p~escribed by Secrelary o# Labor, are incorporated herein.
7. If Vendor shaU default in any respect or became insolvent. or if a petition in bankruptcy or insolvency is filed by cr against Vendor unde< any Stale or Federal low, the C1ly in
addiLiQ(l to oli\er rights or remedies. may terminate and cancel this order. A waiver or breach or any provision snail nol be a wa1ver or any other breach of such prov'oion or of any other
pro11isions. The City sllall not, il any event, be tiable lo Vendor for speCial, ronfingent. or consequentiel dameges,
B. DELIVERY: Delivery musl be made within lhe time specified in this order. II \he material is nat delivered within such specified time, tne City reserves the right Ia cam:elllle Ofder or
any part thereof. \Mlen terms of delivery ere FOB Destination, Vendor shalL pay alllranspartation cha<ges, when terms ol delivery are FOB shipping point, freight charges shall be prepaid
and added to 1nvaica. All prices considered FOB Miami Beach, FLorida, unless otherwise indicated. The City will not be respoosible for merchandise delivered to af1JI destination other
than lhat specified herein. Deliveries accepted 8:30am to 4:30PM. Mooday through Fridays, except fer holidays Perishable material will be shipped so asIa arrive at destination on
MQ(lday through Friday
9. All commuo<:atlons and acknowledgements concerning lhis order must shaw this purchase cr blanket order number and be direcled lo:
The City or .VI rami Beach
City Hell-Procuremonl Division
1700 Convention Center Drive
M1ami Beach, FL 3:>139.
10. Vendor shell deland any suit or praceed1Clg brooght "l)ainst the Cily, ils officers, agents, and/or employees basec on a claim 111at tho manufacture or sale or 1M City iolended use or
resale cl any of lhe materials covered cMstilules infmgemenl of any United Slll~es Letters Patent, now or hereafter issued, or violates any olher proprielary •nlerest (Including copyrights,
trademarks and trade secmtsJ, if natifi.sd promptly in vn-iting and given authority. infannaticn, and as.sistancs [at Vendor's. expense) for the dafensa of s~ma: and Vendor sl"a~l pay all
c1amages and c::osts, includinc; attorney's fee:s, awarded age~inst the Cily in such suit or proceeding. 1~ lhe -event the City is enjoined rmm use and/or resale of any of lhe matertals covered
by this order as a resuH cf said suit or proceeding. Vendor shall (at its expense) expend all reasonable efforts to procure lor the City lhe right to use and/ or resell said materials. IF
Vendorcan.,ol so procure the aforementioned right within a reasonable lime, Vendor shall !hen promptly (at Vendor's e>pense~ (1) modify said materials sa as to avoid infringement of
any patent or other proprietary interest, or {2) reinstallation ca.sts in connec~ic,, therewith, or {3) remove said malefials and mfund the pufchase price ard reimburse the City ror the
lransportatiorl and Installation costs thereof. Vendor sh:a" have the same obligations with respect lo any claim for inrringement of foreign patents or 11iolation of other roretgn proprietary
interests ff the Gitv purchases hereunder for shipment to and ror 1he use or resale in a foreign country ar.d V-endor fs so advised. The paragraph 10 shajl constltuta the 3ole agreement
relating lo liabilit~ rar infrtngemenl or viola~ en al proprietary rignts unLess expressly revised or revoked in writing.
11 Buyer's remedies, in lhe e\lent or default bv Vendor, shan be as provided by law, excapl oo olherwtse prO"Yided herein.
12. PACKING LISTS: Must accompany each case or parcel, showing the City's order number and complete de script ian of contents. All barrels, boxes, bags, crates cr other packages
must be l.atleled with lag (linen tag preferred] securely fastened to packages, showing shLpper's name and our ofder number. If not f:JOS5~ble lo allact' to:~gs, information mus-1 be printed 011
oackages. Drop sh1pments and psrtials mus~ be trea~ed similarly.
13. Vendor must submit Material Safety Oata Sheets wilr shipments for substances found on lhe current Flo"da Tc>ic Substances List. In accordance with Florida Slatues-Chapler442.
Saclion 6 {1)
14. If bid or conlractlerms, condHions andlor specifiCation d1ffer from those of :his purchase or blanket order, tha bid, canlracl or agreement shall take precedence
15 Vendor sh.alf nat offer any gratuities, favors, or anything of monetary value to any official, employee, or agent of the City, for lhe purpose of influencing consideration of this ordar.
15. Call ::i05-G73-7490NOICE to recuest material in accessil>le formal or infarmalioo an access far :ersano with disabilities. For mere inlonmation on ADA compliance please call305-
673-7080.
224
MIAMI BEACH
City of Miami Beach, 1700 Carwertian Center Drive, Miami Beach, Florida 33139, www.miamibeachll.gav
FIRE-RESCUE DEPARTMENT FAX COVER SHEET
Tel: 305-673-7130, Fax: 305-673-7257
TO: Physio-Control, Inc. FAX #: 800-772-3340
FROM· Chris Parrino, EMS Division Chief
SUBJECT: Executed Service Contract DATE: 12/21 /09
#OF PAGES: ll (lr1c cover)
Sirs,
Please Fir1d attached executed service contract and Purchase Order.
p~j
Chris Parrino
Phone: (305) 673-7000 Cellular: (786) 402-5925
1/1/e are commifled lo providing exce/1,3nl public service and solely lo all who live, work, ond play in our vibrant fropJcal, hi sialic cammunily.
225
DATE, TIME
FA::< HO. /t!Af·:IE
DURATIOrl
F'AGE(S)
RESULT
I·IDDE
TF:AH~;HI%IDI··i 'o./EFHFICATIOH REPORT
226
12/21 11:03
'31 :::1307 72:::::::40
£10: 132: 3'3
13
O!<
STAHDARD
EC:M
TIHE
t·IAI·,IE
FA><
TEL
~a;:. If
12/21/2009 11:06
Cf·:IE FIRE RE:::;CUE
31)56 737257
::::05E· 7:3 7130
000HE .. J4,J:3563
TECHNICAL SERVICE SUPPORT AGREEMENT ~
Contract Nwnber:
End User# 00095401
MIAMI BEACH FIRE DEPT
1680 MERIDIAN AVE
STE203
MIAMI BEACH, FL 33139
Medlronic
Bill To# 0009540 l
MIAMI BEACH FIRE DEPT
1680 MERIDIAN AVE
ST£203
MIAMI BEACH, FL 33139
This Technical Service Support Agreement begins on 10/1/2009 and expires on 9/30/2010.
The designated Covered Equipment and/or Software is listed on Schedule A. This Technical Service Agreement
is subject to the Terms and Conditions on the reverse side of this document and any Schedule B, if attached.
If any Data Management Support and Upgrade Service is included on Schedule A then this Technical Service
Support Agreement is also subject to Physio-Control's Data Management Support and Upgrade
Service Terms and Conditions, rev 7/99-1.
Price of coverage specified on Schedule A is $25,148.00 per term, payable in Annual instalbnents.
Special Terms
10% DISCOUNT ON ACCESSORIES
17% DISCOUNT ON LP12 UPGRADES
CITY OF MIAMi BEACH
FlRE DEPARTMENT
RESCUE DIVISION. 2ND FLOOR
1680 MERIDIA.N AVENUE
M!AM! BEACH, FL 331 :w
Accepted: Physio-Control, Inc.
By: e1.2~ ~ By: ------------------=---------------------
Title:T\ZcH >-.i\C,.._L ~(2...\j \CE ~T1V(!_P_ri_nt_: __ ___,c..::....:.... __ -j..-6.cu..::::z..o:::..:....::....!...l<:.. ______ _
Date: 9l2-\..{ \o'] _T_it_le_: _.:._ __ __;_ ____ .=o....:..:..;,;....t._-+-......_-.L.....I~~----
Territory Rep: EA VV57
Colon, Adalid
Phone: 8004421142 x2464
FAX: 800-772-3340
227
Date:
Purchase Order Number:
Customer Contact:
Chief Chris Parrino
Phone: 305-673-7130
FAX: 305-673-7881
Reference Number: V57-2458
Printed: 9/24/2009
Renewal
Page I of 8
Contract Number:
Servicing Rep:
District:
Phone:
FAX:
PHYSIO-CONTROL, INC.
TECHNICAL SERVICE SUPPORT AGREEMENT
SCHEDULE A
Colon, Adalid, EA VV57
GULF COAST
8004421142 x2464
800-772-3340
Equipment Location: MIAMI BEACH FIRE DEPT, 00095401
1680 MERIDIAN AVE
STE 203
MIAMT BEACH, FL 33139
Scope Of Service On Site Inspection Only-I Inspection per Year:M-F/8-5
Ref. Effective Expiration
Model Part Number Serial Number Line Date Date
LIFEPAK®lOOO 320371500021 34983222 22 101112009 9/30/2010
LIFEPAK®1000 320371500021 34983223 23 10/112009 9/3012010
LIFEPAK®I 000 320371500021 34983224 24 10/112009 9/30/2010
LlFEPAK®1000 320371500021 34983225 25 10/1/2009 9/30/2010
LIFEPAK®LOOO 320371500021 34983226 26 10/112009 9/3012010
Scope Of Service On Site Repair and I On Site Inspection per Year:M-F/8-5
Ref. Effective Expiration
Model Part Number Serial Number Line Date Date
LIFEPAK® 10 804200-14 005267 10/1/2009 9/3012010
LlFEPAK® 10 804200-14 005268 2 10/1/2009 9/30/2010
UFEPAK® 10 804200-14 005285 3 101112009 9/J0/2010
LIFEPAK® 10 804200-14 005286 4 10/112009 9/30/2010
LlFEPAK® 10 804200-14 005287 5 101112009 9/30/2010
LIFEPAK® 12 \TLP12-02-002379 13453048 6 10/1/2009 9/3012010
LlFEPAK® 12 lnlP12-02-Q00741 12119147 7 10/1/2009 9/30/2010
UFEPAK® 12 VLP12-02-000741 12119146 8 10/1/2009 9/3012010
LIFEPAK® 12 VLP12-02-000741 12119145 9 10/1/2009 9130/2010
LIFF.PAK® 12 VLP12-02-000741 12119144 10 10/1/2009 9/30/2010
LIFEPAK® 12 VLPI2-02-000741 12119143 11 1011/2009 9/30/2010
LTFEPAK® 12 lnlP12-02-000741 12119141 12 10/112009 9/30/2010
LlFEPAK® 12 VLPI2-02-003974 31485869 18 101112009 9/3012010
LlFEPAK® 12 VLP 12-02-003974 31485870 19 10/l/2009 913012010
LIFEPAK® 12 lnlP12-02-Q05985 34955180 20 10/l/2009 9/3012010
LIFEPAK® 12 VLP12-Q2-Q05985 34955176 21 10/l/2009 9130/2010
LIFEPAK® 500 3011790-000113 13651283 27 10/1/2009 913012010
L!FEPAK® 500 3011790-000113 13659751 28 10/1/2009 9130/2010
UFEPAK®500 3011790-000113 13802778 29 10/1/2009 9/3012010
LIFEPAK® 500 3011790-000113 13802779 30 10/1/2009 913012010
Reference Number: V57-2458
Printed: 9/24/2009
228
Total
Inspections
1
Total
Inspections
Renewal
Page 2 of 8
I
LIFEPAK® 500 30 Jl790-000 113 13802781 31 10/1/2009 9/30/2010
LIFEPAK® 500 3011790-000113 13805762 32 1011/2009 9/30/2010
LIFEPAK® 500 301l790-0001!3 13840902 33 10/1/2009 9/30/2010
LIFEPAK® 500 3011790-000113 13840905 34 1011/2009 9/30/2010
LIFEPAK® 500 3011790-000113 13840906 35 10/1/2009 9/3012010
LIFEPAK® 500 3011790-000113 13840908 36 10/1/2009 9/30/2010
LIFEPAK® 500 3011 790-000 113 !3840938 37 10/112009 9/30/2010
LIFEPAK® 500 3011790-000113 13840939 38 10/1/2009 9/30/2010
LIFEPAK® 500 30 Il790-000 113 13840940 39 10/1/2009 9/30/2010
LIFEP AK® 500 3011790-000113 13840941 40 10/1/2009 9/30/2010
Scope Of Service On Site Repair Only: M-F/8-5
Ref. Effective Expiration Total
Model Part Number Serial Number Line Date Date
BATIERY SUPPORT SYSTEM 2 VBSS2-02-000009 30433192 13 10/1/2009 9/30/2010
BATTERY SUPPORT SYSTEM 2 VBSS2-02-000009 30433193 14 10/1/2009 9/30/2010
BATTERY SUPPORT SYSTEM 2 VBSS2-02-000009 30436370 15 10/112009 9/3012010
BATTERY SUPPORT SYSTEM 2 VBSS2-02-000009 30436372 16 10/112009 9/30/2010
BATTERY SUPPORT SYSTEM 2 VBSS2-02-000009 30436373 17 10/112009 9/30/2010
** Denotes an inventory line that has ch311ged since the last contract revision or addendum.
229
Reference Number: VS?-2458
Printed: 9/24/2009
Inspections
0
0
0
0
0
Renewal
Page 3 of 8
Contract Number:
Additional Items
Service Type
CASE CHANGE
MEDTRONIC EMERGENCY RESPONSE SYSTEMS, INC.
TECHNICAL SERVICE SUPPORT AGREEMENT
SCHEDULE A
Item Quantity Start Date
LP12/15/20 CASE CHG 1-5 10/l/2009
... Denotes an additional item line that has changed since the last contract revision or addendum.
230
Reference Number: V57-2458
Printed: 9/24/2009
End Date
9/30/2010
Renewal
Page 4 of 8
PHYSIO-CONTROL, INC.
TECHNICAL SERVICE SUPPORT AGREEMENT
SCHEDULED
LIFEP AK® I 0 DEFIBRILLATORIMONITORIP ACE MAKER
· Paddle repairs arc included. (Paddle attachments are excluded; i.e. pediatric and anterior attachments).
· Auxiliary Power Supply included when listed on equipment inventory (Schedule A).
· Pacemaker repair is included.
· Case changes are excluded.
· Pacing and patient cables are excluded.
·FAST-PATCH® adapters and QUIK-COMBOTM pacing/defibrillation adapters are included.
· Repair coverage for Physio-Control® ECG, Pacing and Defibrillation Simulators included.
Physio-Control® Battery Pak
· Customer retains the responsibility to perform the battery maintenance and evaluation procedures outlined in the
service manual and to replace batteries that do not pass the conditions outlined under "Discarding/Recycling Batteries."
Batteries failing to meet battery performance tests should be removed from service and properly discarded (recycled).
· If customer provides evidence that a Physio-Control Battery Pak fails to meet the performance tests noted above and/or
the Battery Pak age exceeds 2 years, Physio-Control shall replace said Physio-Control Battery Pak (like for like) i.e. F ASTP AK
for FASTPAK, up to a maximum of4 Physio-Control Battery Paks every two years (including prior Support Plan periods) per
LIFEPAK®IO defibrillator/monitor/pacemaker (listed on Schedule A). To assist in proper recycling and removal oflow
capacity batteries, replaced Battery Paks become the property of Physio-Control and must be returned at the time of exchange.
· Only batteries manufactured by Physio-Control are covered under this Service Agreement. Any batteries manufactured by
other sources are expressly excluded from coverage under this Service Agreement. Physio-Control cannot guarantee the
operation, safety and/or performance of our product when operating with a non-Physio-Control battery. Repairs and
inspections performed under this Agreement meet original equipment manufacturer's product specifications only when
operating with a Physio-Control battery. Any repairs, as determined by a Physio-Control Service Representative, resulting
from the use of a non-Physio-Control battery, will be billed at our standard list prices for parts and labor, including
actual travel charges incurred.
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Reference Number: V57-2458
Printed: 9/24/2009
Renewal
Page 5 of 8
PHYSIO-CONTROL, INC.
TECHNICAL SERVICE SUPPORT AGREEMENT
SCHEDULED
INSPECTION ONLY SERVICES
· lfthe customer requests that repairs be made as determined necessary by the Physio-Control Service Representative after
completion of the inspection, such repairs will be made at Physio-Control's then current labor rate less 10%. Parts
required for such repairs will be made available at 15% less than the then current list price for such parts.
· Customer retains the responsibility to perform the battery maintenance and evaluation procedures outlined in the
service manual and to replace batteries that do not pass the conditions outlined under ''Discarding/Recycling
Batteries." Batteries failing to meet battery performance tests should be removed from service and properly
discarded (recycled).
·If customer provides evidence that a Physio-Control Battery Pak fails to meet the performance tests noted above andfor
the Battery Pak age exceeds 2 years, Physio-Control shall replace said Physio-Control Battery Pak. (like for like) i.e. FASTPAK
for FASTPAK, FASTPAK2 for FASTPAK2, LIFEPAK SLA for LIFEPAK SLA, or LTFEPAK NiCd for LIFEPAK NiCd,
up to the maximum amount of Physio-Control Battery Paks as is specified on Schedule A, every two years (including prior
Support Plan periods). To assist in proper recycling and removal oflow capacity batteries, replaced Battery Paks
become the property of Physio-Control and must be returned at the time of exchange.
· Only batteries manufactured by Physio-Control are covered under this Service Agreement. Any batteries manufactured by
other sources are expressly excluded from coverage under this Service Agreement. Physio-Control cannot guarantee the
operation, safety and! or performance of our product when operating with a non-Physio-Control battery. Repairs and
inspections performed under this Agreement meet original equipment manufacturer's product specifications only when
operating with a Physio-Control battery. Any repairs, as determined by a Physio-Control Service Representative, resulting
from the use of a non-Physio-Control battery, will be billed at our standard list prices for parts and labor, including
actual travel charges incurred.
· Inspections are performed Monday thru Friday Sam to 5pm (excluding holidays)
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Reference Number: V57-2458
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Renewal
Page 6 of 8
PHYSIO-CONTROL, INC.
TECHNICAL SERVICE SUPPORT AGREEMENT
SCHEDULED
LIFEPAK® 12 (LP 12) Defibrillator/Monitor Includes:
Standard detachable hard paddle repairs
LPI2 upgrade installed by Physio-Control Technical Services Representative at a rate of 17% less than the then current
field-installed list price
When listed in Equipment Inventory, Schedule A, LP 12 Defibrillator/Monitor Includes:
AC Power Adapter
DC Power Adapter
LP 12 Defibrillatortrvlonitor Excludes:
Internal, sterilizable and pediatric paddles
Sp02 sensors and cables
Communication cables
Therapy cables
Patient cables
PCMCIA modems
Case changes
Discounts will not be combined with other special tenns, discounts, and/or promotions.
Physio-Control FASTPAK®, FASTPAK 2, LIFEPAK SLA, and LIFEPAK NiCd Battery
Battery maintenance, pertbrmance testing, evaluation, removal, recycling, and replacement are the responsibility of the Customer,
and should be perfonned in accordance with the LP 12 Series Operating Instructions section entitled Discarding/Recycling Batteries.
Batteries replacement is available on a one-for-one basis, up to the number of devices listed in Equipment Inventory, Schedule A,
upon the earlier of either (i) reponed battery failure as determined by Customer's performance testing and evaluation in accordance
with the LP 12 Operating Instructions section entitled Discarding/Recycling Batteries, or (ii) upon completion ofthe second year of
use. Replacement Battery Pak shall be like for like, i.e. F ASTP AK for FASTP AK. F ASTP AK 2 for F ASTP AK 2, etc. During the
Term of this Agreement replacement shall occur no more than four times per two year period, notwithstanding prior Support Plans.
Battery replacement is dependent upon Customer's notice to Physio-Control of the existence of either of the conditions referenced in
(i) and (ii) above. At the discretion of Physio-Control, battery replacement shall be effected by shipment to Customer and
replacement by Customer, or by on-site delivery and replacement by a Physio-Control Service Technician. Upon Customer's receipt
of replacement battery, the affected battery referenced above shall become the property ofPhysio-Control, and must be returned to
Physio-Control for proper disposal. In the event that Physio-Control does not receive the affected battery referenced above,
Customer will be charged at the then current rate for the replacement battery.
Only batteries manufactured by Physio-Control are covered under this Service Agreement. Batteries not manufactured by
Physio-Control are expressly excluded from coverage under this Service Agreement Physio-Control does not guarantee the
operation, safety, and/or performance of our product when operating with a battery not manufactured by Physio-Control. Repairs
and inspections performed under this Agreement meet original equipment manufacturer's product specifications only when
operating with a battery manufactured by Physio-Control. Any repairs, as determined by a Physio-Control Service Representative,
resulting from the use of a battery not manufactured by Physio-Control, will be billed at Physio-Control's then current standard list
prices for parts and labor, including ru:tual travel costs incurred.
UFEPAK 12 Software Updates
If combined Repair and Inspection services are designated for LP 12 units listed in Schedule A, a Physio-Control Technical Services
Representative will install LP 12 software updates at no additional cost, provided it is installed at the time of a regularly scheduled
inspection. In addition, during the Term of this Agreement, where an assembly, i.e., printed circuit board, must be replaced to
accommodate installation of new software, such assembly may be purchased by the Customer at a rate of 50% less than the then
current list price. Software updates, when installed at a time other than the regularly scheduled inspection, will be billed at the rate o1
$205.00 per unit per sofu.vare update. The cost of such software update will be billed in a separate invoice. Dependent upon
availability of Customer software loading tool, and at Customer's request, Technical Services Representative shall provide Customer
233
Reference Number: V57-2458
Printed: 9/24/2009
Renewal
Page 7 of 8
PHYSIO-CONTROL~ INC.
TECHNICAL SERVICE SUPPORT AGREEMENT
SCHEDULED
access to software loading tool at no additional charge.
If Repair-Only services are designated for LP 12 units listed in Schedule A, a Physio-Control Technical Services Representative will
install aLP 12 software update at the rate of$205.00 per unit per software update. In addition, during the Tenn of this Agreement,
where an assembly, i.e., printed circuit board, must be replaced to accommodate installation of new software, such assembly may be
purchased by the Customer at a rate of 50% less than the then current list price. The cost of such software update will be billed in a
separate invoice. Dependent upon availability of Customer software loading tool, and at Customer's request, Technical Services
Representative shall provide Customer access to software loading tool at no additional charge.
Physio-Control will replace the internal coin cell battery according to the number of such batteries listed in the Additional Items
section of Schedule A. It is the Customer's responsibility to request such coin cell battery replacement, gather in a single location
the devices that will receive such battery replacement, and to provide to the Physio-Control Technical Services Representative
access to those devices. Coin cell battery replacement will take place during the Tenn of this Agreement, according to the number
of coin cell batteries listed in the Additional Items section of Schedule A.
LIFEP AK® 500 AED
· Repair coverage for Physio-Control® QUIK-COMBO™ Patient Simulators included.
· Repairs to Physio-Control Lifepak AED Trainers are excluded.
· Case Changes are excluded.
· Defibrillation and Communications cables are excluded.
· External Modems are excluded.
·Battery chargers are included and shall be exchanged up to one battery charger per Lifepak 500 automatic advisory
defibrillator (listed on Schedule A) as determined necessary by Physio-Control.
· Discounts may not be combined with any other special tenns, discounts and/or promotions.
Physio-Control® Battery Pak
· Customer retains the responsibility to perform the battery maintenance and evaluation procedures outlined in the
LIFEP AK 500 AED Operating Instructions. Batteries failing to meet battery performance tests should be removed from
service and properly discarded (recycled).
· If customer provides evidence that a Physio-Control Battery Pak fails to meet the performance tests noted
above and/or the Battery Pak age exceeds 2 years in the case of sealed lead acid batteries and 3 years in the case of
lithium ion batteries, Physio-Control shall replace said Physio-Control Battery Pak (like for like) i.e. LIFEPAK 500 SLA for
LIFEPAK 500 SLA or LIFEPAK 500 lithium ion for LIFEPAK 500 lithium ion, up to a maximum of2 UFEPAK 500 SLA
Battery Paks every two years or up to a maximum of l LIFEP AK 500 lithium ion Battery Pak every 3 years (including
prior Support Plan periods) per LIFEPAK® 500 automatic advisory defibrillator (listed on Schedule A). To assist in
proper recycling and removal of low capacity batteries, replaced Battery Paks become the property of Physio-Control
and must be returned at the time of exchange.
· Only batteries manufactured by Physio-Control are covered under this Service Agreement Any batteries manufactured by
other sources are expressly excluded from coverage under this Service Agreement. Physio-Control cannot guardlltee the
operation, safety and/or performance of our product when operating with a non-Physio-Control battery. Repairs and
inspections performed under this Agreement meet original equipment manufacturer's product specifications only
when operating with a Physio-Control battery. Any repairs, as determined by a Physio-Control Service Representative, resulting
from the use of a non-Physio-Control battery, will be billed at our standard list prices for parts and labor, including
actual travel charges incurred.
234
Reference Number: V57-2458
Printed: 9/24/2009
Renewal
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