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C7F-Approve Purchase Emergency Medical Police And Fire Priority Dispatch SystemsCondensed Title: A Resolution Of The Mayor And City Commission Of The City Of Miami Beach, Florida Approving Pursuant To Section 2-367(d) Of The Miami Beach City Code, The Sole Source Purchase Of Emergency Medical, Police And Fire Priority Dispatch Systems Software, To lnclude lnstallation, Training And Annual Maintenance, From The Sole Source Provider. COMMISSION ITEM SUMMARY Item Sum ecommendation: The City of Miami Beach Public Safety Communications Unit purchased the Priority Dispatch Emergency Medical program software in the early 2000's. This software is used by the Communications Operators to give medical instructions as per the lnternational Academies of Emergency Dispatch (IAED) protocols. The City's current software requires an upgrade to the Xlerator Server Suite and AQUA Quality lmprovement Software. This software automates the entire emergency dispatch case review process. lt assists with such tasks as data entry, compliance scoring, recordkeeping, reporting and more. lt helps the helps us ensure that emergency dispatchers in our agency are providing quality service in compliance with all standards established by the National Academies of Emergency Dispatch (NAED) and the lnternational AcademiesofEmergencyDispatch(IAED) ltpinpointsspecifictrainingneedsandliabilityrisks,andhelps the City document continuous improvement efforts. The Public Safety Communications Unit will be pursuing the Accredited Centers of Excellence (ACE) accreditation program offered through the NationalAcademies of Emergency Dispatch (NAED), through its College of Fellows. This will verify through use of Protocols, work process, Standard Operating Procedure and documentation that Communications Units provides superior, up{o-date public care and efficient resource utilization to achieve maximum results in emergency situations. This accreditation will allow the Public Safety Communications Unit to meet its goal of providing excellent public care and maximize the 9'11 system's efficiency. This purchase will include software upgrade, installation, training and annual maintenance. Priority Dispatch Corporation holds the copyright, patents and trademarks for all their software products and related services. RECOMMENDATION Approve the sole source purchase. Supporting Data (Surveys, Environmental Scan, etc.):N/A Financia! lnformation: Source of Funds;- @"r,@ Amount Account 1 $44,405.00 1 72-9405-000343 Total $44,405.00 Financial lmpact Summary: Alex Denis, ext. 7490 AcENDi trEM C7FMIAMIBHACHaxvs ?-/O -//175 City of Miomi Beoch, ,I700 Convention Center Drive, Miomi Beoch. Florido 33,l39, www.miomibeochfl.gov COMMISSION MEMORANDUM TO: Mayor Phillip Levine and Members FROM: Jimmy L. Morales, City Manager DATE: September10,2014 the City SUBJECT: A RESOLUTION OF THE MAYOR AND CITY COMMISSION OF THE CITY OF MIAMI BEACH, FLORIDNAPPROVING PURSUANT TO SECTION 2. 367(D) OF THE MIAM! BEACH CITY GODE, THE SOLE SOURCE PURCHASE OF EMERGENCY MEDICAL, POLICE AND FIRE PRIORITY DISPATCH SYSTEMS SOFTWARE TO INCLUDE INSTALLATION, TRAINING AND ANNUAL MAINTENANCE, FROM PRIORITY DISPATCH CORPORATION, THE SOLE SOURCE PROVIDER. ADMINISTRATION RECOMMENDATION Adopt the resolution. KEY INTENDED OUTCOME FUNDING Account Code: 172-9405-000343, Amount - $44,405.00 BACKGROUND/ANALYS The City of Miami Beach Public Safety Communications Unit purchased the Priority Dispatch Emergency Medical program software in the early 2000's. This software is used by the Communications Operators to give medical instructions as per the lnternational Academies of Emergency Dispatch (IAED) protocols. The City's current software requires an upgrade to the XLerator Server Suite and AQUA Quality lmprovement Software. This software automates the entire emergency dispatch case review process. lt assists with such tasks as data entry, compliance scoring, recordkeeping, reporting and more. lt helps the helps us ensure that emerg€ncy dispatchers in our agency are providing quality service in compliance with all standards established by the National Academies of Emergency Dispatch (NAED) and the lnternational Academies of Emergency Dispatch (IAED) lt pinpoints specific training needs and liability risks, and helps the City document continuous improvement efforts. The Public Safety Communications Unit will be pursuing the Accredited Centers of Excellence (ACE) accreditation program offered through the National Academies of Emergency Dispatch (NAED), through its College of Fellows. This will verify through use of Protocols, work process, Standard Operating Procedure and documentation that Communications Units provides superior, upto-date public care and efficient resource utilization to achieve maximum results in emergency situations. 176 September 10,2014 Commission Memorandum Sole Source - Priority Dispatch Page 2 of 2 This accreditation will allow the Public Safety Communications Unit to meet its goal of providing excellent public care and maximize the 91'1 system's efficiency. This purchase will include software upgrade, installation, training and annual maintenance. Priority Dispatch Corporation holds the copyright, patents and trademarks for all their software products and related services. CONCLUSION The Administration recommends that the Mayor and City Commission adopt the attached resolution, authorizing the sole source procurement, pursuant to Section 2-367 (d) of the Miami Beach City Code, from Priority Dispatch Corporation, for the Emergency Medical, Police and Fire Priority Dispatch Systems Software to include installation, training and annual maintenance. T:\AGENDAV014\1OSept\Sole Source - Priority Dispatch - Memo.doc 177 RESOLUTION NO. A RESOLUTION OF THE MAYOR AND THE CIry GOMMISSION OF THE CITY OF MIAMI BEAGH, FLORIDA, APPROVING, PURSUANT TO sEcTtoN 2-367 (d) OF THE M|AMI BEACH ClTy CODE, THE SOLE SOURCE PURCHASE AND INSTALLATION OF EMERGENCY MEDICAL, POLICE AND FIRE PRIORITY DISPATCH SYSTEMS TO INGLUDE SOFTWARE, TRAINING AND ANNUAL MAINTENANCE FROM PRIORITY DISPATCH CORPORATION, THE SOLE SOURCE PROVIDER. WHEREAS, pursuant to Section 2-367(d) of the Miami Beach Code, the City Commission, may enter into contracts for goods and/or services where only one source for the products or service is evident; and WHEREAS, the purchase and installation of Emergency Medical, Police and Fire Priority Dispatch Systems to include software, training and annual maintenance is available from Priority Dispatch Corporation, the sole source provider; and WHEREAS, the Procurement Director has determined that Priority Dispatch Corporation, is the sole source provider for the Emergency Medical, Police and Fire Priority Dispatch Systems; and WHEREAS, additionally, the Administration has complied with the requirements for sole source purchases, pursuant to Section 2-367(d) of the Miami Beach City Code. NOW, THEREFORE, BE IT DULY RESOLVED BY THE MAYOR AND CITY COMMISSION OF THE CITY OF MIAMI BEACH, FLORIDA, that the Mayor and City Commission of Miami Beach, Florida, hereby approve, pursuant to Section 2-367 (d) of the Miami Beach City Code, the sole source purchase and installation of Emergency Medical, Police and Fire Priority Dispatch Systems to include software, training and annual maintenance, from Priority Dispatch Corporation, the sole source provider. PASSED AND ADOPTED THIS ATTEST: DAY OF -, 2014. Rafael E. Granado, City Clerk Philip Levine, Mayor APPf{OVED AS TO FORM & IANGUAGE EXECUTION -3- t+ T :\Agenda\20 I 4\Septem ber 1 O\Sole Sou rce-Priority D ispatch\Reso - Dote 178 errGDispatblh- 110 South Regent Steet Suite 500 Salt Lake City, UT 841{1 (8Ol) 363-9127 * (801) 36&91,14 fal( (800) 363-91 27 toll-free Bill To: Phone: Miami Beach Police Department Attn: Clarise Ferguson 1'100 Washington Ave, 4th Floor Public Safety Comm Unit Miami Beach, FL 33139 Miami Beach Police Department Attn: Clarise Ferguson 1 100 Washington Ave, 4th Floor Public Safety Comm Unit Miami Beach, FL 33139 305-673-7776 Fax: 305-673-7456 Sales Quote #10/,269 by Tim Martin Date 812712014 Ship To: Miami Beach Police Department Attn: Clarise Ferguson 1100 Washington Ave, 4th Floor Public Safety Comm Unit Miami Beach, FL 33139 For: Qtv 1 3 3 1 1 1 1 Description Xlerator Server Suite 31-40 Users (North American English) Client server software application suite AQUA QA/QI Base Software License (Medical - Standard - North American English) Quality lmprovement software base engine AQUA Discipline Modules (Medical - Evolution - Standard - North American English) Licensed discipline modules for AQUA AQUA Software Training (North American English) 8-hour course Accredited Center of Excellence Application Fee (Medical) IAED fee for accreditation Project ManagemenVlmplementation Support (Medical) lmplementation support and quality management program development Annual Maintenance - Basic Package (ESP) for AQUA Software (North American English) License renewal, service and support Unit Price Extended Price $7,000.00 $1,900.00 $800.00 $2,400.00 $1,500.00 $2,250.00 $27,000.00 $1,215.00 $7,000.00 $5,700.00 $3,000.00 $2,250.00 $27,000.00 $1,215.00 Sub-Total: Discount: Tax: Shippinq & Handlinq: $48,565.00 $4,200.00 $0.00 $40.00 Total: This quote is valid for 120 days from date of issue. Unless otheruuise agreed to in writing, all prices quoted are exclusive of any applicable sales, use, withholding and other taxes, duties, or government assesments relating to this transaction, which are the sole obligation of Buyer. Payment terms are Net 30 unless othenruise noted. Seller will use reasonable efforts to deliver products on time, but will not be liable for any expenses or damages incourred as a result of late delivery or for circumstances beyond Seller's reasonable control. Shipments are made F.O.B. origin, which is Salt Lake City, UT, USA. All insurance expenses and risk of loss are assumed by Buyer. Purchasing or signing below acknowledges your agreement to the terms above and to the "break the seal" or "click to accept" license agreement associated with the licensed product(s). The license agreement is included with the licensed product(s) and you will have the opportunity to read it before opening or installing. lf unacceptable, you may return the licensed product(s) within 10 days of receipt for a refund, less any applicable restocking fees and original shipping charges" "To lead the creation of meaningful change in public safety and health." $44.405.00 Page 1 of 1 Generated: Bl27 12014 7 :52 AM 179 errffiEDispa{ch- MEMORANDUM OF SOLE SOURCE Emergency Medical Dispatch Systems 24 March 2014 Priority Dispatch Corp. is the only all-purpose and comprehensive EMD systems provider company in the world. This includes the following exclusive areas within Emergency Medical Dispatch: 1) Only provider of Expert System EMD calltaking software (a1so available in Spanish) 2) Only provider of frrlly two-way CAD integrated EMD software system (a1so available in Spanish) 3) Only provider of Automated Quality Assurance EMD Case Review software 4) Only provider of 24hourl7daytechnical support service for EMD-related software 5) Only contracted provider of the International Academy of EMD's unified protocol (Medical Priority Dispatch System) version 12.2 (also available in Spanish) 6) Only contracted provider of the International Academy of EMD's unified protocol (N{edical Priority Dispatch System) version 12.2 OMEGA 7) Only contracted provider of the IAEMD's Principles of Emergency Medical Dispatch, 46 Edition 8) Only provider of Comprehensive lmplementation of MPDS Consulting Services (IAEMD Accreditation Eligibility services) 9) Only contracted EMD Instructor Training organization through IAEMD 10) Only contracted EMD-Q Training organization through IAEMD 11) Only contracted National Q comprehensive quality assurance progam 12) Only contracted EMD International EMD Leadership Certification Seminar Training organization though IAEMD 13) Only EMD CD-ROM-based continuing education program provider 14) Only contracted provider of IAEMD standards and versions update materials 15) Only provider of automated EMD Dispatch Diagnostics (Agonal Breathing Detector Dx, Pulse Check Dx, CPR Compressions Monitor and Metronome, Childbirth Contractions Timer Dx, Stroke Diagnostic Tool D4 Aspirin Diagnostic and Instruction Tool, Meningitis Diagnostic Tool) Prionty Dispatch takes pride in being the sole source for the majority of EMD-related systems and services and is generally acknowledged as both the inventor of the science and the leader in the field of EMD. Cc: Office ofthe President Contracts Division Director of Sales and Service Director of Consulting' Director ofTechnical Support Director of Software Development Group Director of International Services Manager of Research Manager of Standards and Translation Manager of Quality Assurance o2014 PDC PruOfury DISPICH YSTTMS PROTOCOLS 31Years of Meantughl Chinge March24,2014 USA . phone: 800.363.9127 tax:80't.363.9144 I of 1 on is required, please contact me directly. Jeff J. CEO /Division of Research & Standards 110 South Regent Street, Suite 500 . Salt Lake City, Utah 84111180 Legal I Priority Dispatch Corporation Legal Privacy Policy lntellectual Property Rights Medical Priority, Priority Dispatch, AMPDS@, MPDS@, FPDSTM, PPDSTM, Oispatch Life Support, Zero-Minute Response Time, First at Helping People FirstrM, ProQA@, AQUATM, the ProQA logo, the AOUA logo, and the caduceus logo are trademarks or service marks of Priority Dispatch Corp.r" evolved from Medical Priority Consultants, lnc il The Academy accepts no other liability or obligation with respecl to references used here. This content is fumished for infomational use only and is subject to change withoul notice. The mpyright holders and aulhors assume no responsibility of liability for any errors, omissions, or inaccuracies made. Copyrights have been registered for the products produced by PDCru. Patents have also been granted for the MPOS, FPDS, and PPDS software and cards. Protections provided under U.S. Patent and Copyright Laws and under lntemational Convenlions on lntellectual Property Rights make it an illegal offense to duplicate anything in the producls or this site, in whole or in part and in any form, without the express, prior, written consent of the copyright and patent holders (who are receptive to reasonable requests for such permission). For lilPDS@ Cards and ProQA@ Software: U.S. Patents 5,857,966; 5,989,187; 6,004,266; 6,010,451; 6,053,864; 6,076,065; 6,078,894; 6,1 06,459; 6,607,481. For AQUA Software: U.S. Patent 6,078,894. The content of this site is furnished for informational use only and is subject to change without notice. The copyright holders and authors assume no responsibility of liability for any erors, omissions, or inaccuracies within this site. Public Safety Priority Dispatch Systems Warranty, Liability, and lndemnificalion lssues Priority Dispatch Corp. Priority Dispatch Corp.ru (PDC) provides Public Safety Pnority Oispatch Systems (PSPDSs) products and related services. PDC's Police Priority Dispatch SystemrM (PPOSTM), Fire Priority Dispatch SystemrM (FPDSTM), and its Medical Priority Dispatch System@ (MPDS@) protocols, cards, and software are central to such products and services. The PPDS and FPDS have been derived from the MPDS by an expert group of professional police omcers, firefighters, police and fire department executives, and protocol and QA,iQl experts. PDC has implemented its PSPDS systems at thousands of emergency communications and dispatch centers, and in the llrst two decades since Dr. Jeff J. Clawson developed the original MPDS in 1 978, it's provided Academy-certified emergency dispalcher training for more than 60,000 emergency dispatchers throughout the U.S., Canada, South America, United Kingdom, South Africa, Europe, and Australasia. The protocols underlying these PSPDSS have been field proven for 30 years to provide significant improvements in emergency dispatching and decision-making and appropriate telephone instructions to emergency callers. PDC'S licensed Priority Dispatch Systemsil and related lraining programs and materials meet or exceed every standard known by PDC to be applicable to emergency public safety dispatching. Soon afler developing these systems, PDC entrusted the National/lntemational Academies of Emergency Dispatch@ (NAED@, IAED@, and/or lhe Academy) with the right and responsibility to modify system protocols by scientific processes and procedures, in order to assure and maintain quality and emergency dispatch corectness. PDC develops, licenses, and distributes unique products and services based upon these syslems. The IAED has a College of Fellows and a Cuniculum Council, each @nsisting of widely recognized professional authorities and leaders in the fields of public safety, protocol development, police and firefighting, QtuQl management, EMS, professional training, and continuing professional edu€tion. The College of Fellows within the IAED is an expert body responsible for modiflcations and continuing development of lhe universal protocol system (the Protocol) and of standards relating to the proper training and use of the PSPDSS. lt examines the Protocol to keep it cunent based upon continuing police, fire, and EMS research and praclical field experience along with infomation from hundreds of emergency communic€tions and dispatch centers. Through its College of Fellows and Council of Standards, the IAED follows scientillc methods in considering submitted Proposals for Change (PFCS). lt uses a consensus approval model for any modili€tion thereof. Vvhen changes are made by the IAED, PDC produces updates or upgrades to the PPDS, FPDS, and/or MPDS, as may be applicable, for release to registered users of related licensed products under cunent maintenance agreements. PDC produces and distributes the Protocol in lormats that emergency dispatchers may easily use for identifying appropriate dispatch Determinant Codes and response levels. Such formats include Priority Dispatch cards, software for Computer-Aided Dispatching, and software for QA,/Ql management of Priority Dispatch operations. PDC provides licenses to users who evaluate and seled such systems as appropriate to their use. PDC sets neither the standard nor the Protocol. PDC does not actually operate emergency dispatch centers, practie medicine, or provide police, fire, or medical services. PDC does warrant that its PSPDSS will perform to PDC'S written specifications for them. PDC does not wanant that such Iicensed products are either perfecl or free from any deficiency, or that they are suitable to a usel,s particular needs, whether functional or technical. The Cuniculum Council of the IAED establishes criteria for what and how police, lire, and medical emergency dispatchers should be trained and tested in order to meet applicable professional training standards and to qualiry for IAED certification and registration. The Academy's Board of Certification similady develops criteria for its certifi€tion of emergenry dispatch instructors. The IAED Board of Accreditation develops and supervises the application of requirements for Academy accreditation of dispatch Cenlers of Excellence. Under conlract with the Academy, PDC produces the IAED's emergency dispatch certilication training cunicula in proprietary training programs and related training materials, which can be efficiently and effeclively presented by appropriately qualified, IAED-certified and PDC-authorized emergency dispatch instructors. PDC contracts with such instructors to present emergency dispatch certification training courses for PDC, using PDC'S licensed training programs and materials to train emergency dispatchers in the basics of Police, Fire, and/or Medical Priority Dispatch and in their proper use of the applicable Protocol systems. PDC also lic€nses qualified training centers to offer ils proprietary training program and authorizes their IAED-certified instructors to use the related training materials under the training cenlefs license. Cunently registered and licensed cenlers and instructors are kept up-to-date with A€demy (and other) improvements to the applicable certiflcation training cuniculum and materials through PDC's Licensed Training Maintenance Program. Because neither an instructor nor a training program, curriculum, or materials can guarantee a lrainee's learning outcome, PDC's responsibility is to assure that its duly cerlified, authorized, and contracled instructors do what is reasonably possible to help trainees succeed in leaming from such training programs and materials. lfthey are successful, such trainees become IAED-certilied emergency dispatchers. Such certillcation (and periodic re-certification) is based upon IAED testing of trainees' underslanding of key concepts from its cuniculum standard. PDC strongly urges emergency communications and dispatch cenler managers to use PDS licensed QA,/Ql management system to influence on-going conformance to applicable Protocol and professional standards. Page I of2 http : //www. prioritydispatch.net/le gal 812712014181 Legal I Priority Dispatch Corporation Public safety mmmunications and dispatch c€nters, in meeting their responsibility to select an emergency dispatch protocol system and training program, may choose to develop their own or to acquire the right to use proprietary protocols and training programs from others. ln either case, such centers are responsible for the evaluation, selection, operation, and use of protocol systems and training programs as they alone determine to be appropriate to their particular needs. By way of example, in EMS, this is equivalent to the selection and use of protocols and training programs for emergency medical programs and techniques. An EMS provider that selects the American Red Cross training program for the American Heart Association's CPR protocol is solely responsible for its delivery of CPR through its trained EL,lTs and paramedics. lt could not reasonably or practically expect the ARC or the AHA to wanant either the protocol or the training, nor could it expect lo be indemnified by them against any problem, which could arise in connection with such an EMS provideds delivery of CPR to a patient. Vlihile no preventive measure can preclude someone from liling legal complaints of dispatch negligence against a provider agency, proper implementalion of the appropriate Protocol system (including Academy-certification training of emergency dispatchers in its proper use and QA/QI management systems to assure a high level of compliance to the Protocol and to the agency's policies and procedures for its use) has proven over time to be an effective protection against such complaints. Neither PDC, nor to its knowledge any such properly licensed and maintained user of any of its Protocol systems and related tmining and Ql/Ql management systems, has ever been charged in a dispatch negligene lawsuit over use of the system or been challenged in any way regarding its related tEining and materials. As specified in its Client License Agreement, PDC's consulting and expert witness seruices can be made available to licensee-users who may be confronted with charges of dispatch negligen@. Public safety dispatch providers in most jurisdictions enjoy the added basic protections of govemmental immunity against charges while providing this public duty function. As indicated above, the Protocol and its related systems, training progmm, and materials have a long and wellestablished history of significantly improving the cost-efiective and appropriate dispatching of emergency services to callers for police, fire, and medical help, as well as reducing to zero, legal claims of dispatch negligence. Prospective users are encouraged to examine this record and to check PDC'S references. PDC encourages comparison of its ofierings with altemative systems for the training and praclice of emergency dispatch. Licensed users are solely responsible for their selection and use of such products and services and for the results they obtain from them. PDC'S contracts for delivery of products and seryices are offered and priced consistently with the abovedetailed facts, policies, and procedures. Updated 1 1/2004 Page 2 of 2 O 2014 PRIOFITY DISPATCH CQRP HOME I LEGAL ITERMS OF USE I PRIVACY POLICY ITRADEMARKS ISITE I\,IAP http ://www.prioritydispatch. net/legal 8t27t2014182 g AAIAMIBEACrI Sole Source Procurement Request Description of Product/Service : Priority Dispatch Estimated amount of this purchase: $44,405.00 One Time Purchase fi or Recurring I Department: Miami Beach Police Department ContactPerson: Clarise RFerguson Phone: 305-673-7776 ext2793 Due Date: fl Work must be completed by: (check all that apply) [ MateriaUEquipment/Supplies must be delivered by: X Service must begin by: Once Agreement is reached and Contract Executed Please provide the following information in order to document the sole source request and prepare the appropriate recommendation to the Cily Managff and Mayor and City Commission: 1. Explain why the product/service requested is the only product/service that can satisfy your requirements and explain why alternatives are unacceptable. Be specific with regard to specifrcations, features, characteristics, requirements, capabilities and compatibility. Describe what steps have been undertaken to make this determination. The City of Miami Beach Public Safety Communications purchased Prioritv Dispatch Emerqencv Medical program software in the earlv 2000's. This software is used bv Communications Operators to give medical instructions followins the IAED Protocols. This software has been updated annuallv. The software now requires the XCelerator Server softwa{g to continue operatinq. The additional is for software to complete Qualitv Assurance on the medical calls taken by the Communications Operators and requires the additional cost for the companv to train the users on the product. The costs also includes the Annual Maintenance Aqreement for the Software as well as consulting . Implementation to become a certified aqency. 2. Explain why this service provider, supplier, or manufacturer is the only practicably available source from which to obtain this product or service and describe the effons that were made to verify and confinn whether, i or not, this is so. (Obtain and include a letterfrom the marutfacturer confirming, claims made by distributors , of exclusive distributorships for the product or service, tf, that is cited as a reason for this Sole Source.) "fhis , product purchase allows us to maintain the Emergency Medical Dispatch protocols that we currentlv use compatible software that will work. It is proprietarv software. 3. llill this purchase obligate us to a particular vendor for future purchases? (Either in terms of maintenance I that only this vendor will be able to perform and/or if we purchase this item, will we need more "like" items in '., the future to match lfrls aze?,)The purchase of the software will require an annual fee to pay for upqrades and suDport annually. i 4, Explain why the price for this product or service is considered to be fair and reasonabla The product usage t: will far exceed the cost of the nroduct. The use of the software will liability and ensure that the standard of i care renains excellent. 5. Describe the negotiation efforts, if any that have been made with the supplier to obtain the best possible price. Negotiations were conducted at the initial review of the software. 183 6. Explain the consequence(s) to the City or Public, including a dollar estimate of thefinancial impact, if this Sole Source is not approved If we do not purchase the software. we will be unable to update and completc qualitv assurance on medical calls in efficient and effective manner. 7. Industry fndependent Standard Review. The Association of Public Safety Communications Officials has rated IAED and Prioritv Dispatch as the one of the best products for Medical nrotocol in the industry, I hereby request that a Sole Source be approved for the procurement of the above statement of worlg rraterial, equipment, commodity, or service. Department Director's Name : Date 184