The URL can be used to link to this page

R7M Amano - 1st SubmittalInformation contained in this document is confidential and proprietary to Amano McGann, Inc. Proposal for: Parking Garage Gated Revenue Control System for the City of Miami Beach ITN 2014-170-SW Submitted to: Miami Beach Department of Procurement Management Steven Williams 1700 Convention Center Drive, 3rd Floor Miami Beach, FL 33139 Submitted by: Amano McGann Robert Beltran 3650 Park Central Blvd. North Pompano Beach, FL 33064 Proposal for: Parking Garage Gated Revenue Control System for the City of Miami Beach ITN 2014-170-SW July 10, 2014 3:00pm EDT Information contained in this document is confidential and proprietary to Amano McGann, Inc. Proposal for: Parking Garage Gated Revenue Control System for the City of Miami Beach ITN 2014-170-SW Cover Letter & Minimum Qualifications Requirements Table of Contents 1.1 Cover Letter and Table of Contents ............................................................................................. 1 1.2 Proposal Certification, Questionnaire & Requirements Affidavit (Appendix A) ........................... 12 1.3 Minimum Qualifications Requirements ...................................................................................... 19 2.1 Qualifications of Proposing Firm .................................................................................................... 23 2.2 Qualifications of Proposing Team .................................................................................................. 28 2.3 Financial Capacity.......................................................................................................................... 35 3.1 Scope of Services Proposed .......................................................................................................... 49 Additional Information .........................................................................................................................103 4 Executive Summary Please consider Amano McGann’s submission to be our formal response to the Intent to Negotiate (ITN) to replace the City of Miami Beach’s Parking Access and Revenue Control System (PARCS) at the listed facilities. Our solution is designed for both ease of use to Miami Beach’s day-to-day traveling customer, as well as employees, and to be a powerful management tool for Miami Beach to manage the facilities. Our feature-rich system will provide improved revenue control and operational efficiencies for your parking facilities and we are confident that if given the opportunity, we will provide you with an advance revenue and access control system with on-going supporting services that will exceed your project goals and expectations. In response to this ITN, most of the required Base System, as well as the alternate applications required are standard products and require little if any customization or development on our part. This includes fully integrated solutions for ParkMe, in-lane validation/verification of disabled parking permits, employee parking and Accounts Receivable integration, as well as optional features and functionality that are available with our system. In those instances where customization is required for Amano McGann products, the development and manufacturing is performed in-house and in the U.S. by our software supporting staff. If custom integration is required, no outsourcing will occur and Amano McGann will work directly with the vendor that is selected. Amano McGann has been integrated with many other parking related products including Variable Message Signs (VMS), Valet Parking Systems, Online Couponing/Reservation Systems and most recently an exclusive arrangement with Parkmobile, the most innovative and comprehensive mobile payment parking solution available in the marketplace today. Parkmobile’s leadership in Pay-By-Phone parking is reflective in over 320 successful implementations. The attached information follows the format prescribed in the ITN and provides in-depth responses to your PARCS objectives. We have also provided additional information that exemplifies the Amano McGann system’s strength in the parking industry and system applications in general. Amano Corporation A history of innovation has prepared Amano for the ever-changing environment corporations face today. It’s a fast paced world where technology and business models are evolving very quickly. Amano proactively embraces these changes and empowers our leaders to use both local and global resources to address the unique needs of their customers. We are committed to developing quality products and long-term relationships in every market we serve through innovation, operational excellence, and a strong customer focus. For more than 40 years, Amano has delivered innovative technology solutions for the parking and time and attendance markets. Amano provides sophisticated and reliable parking systems that satisfy the most demanding applications. As a subsidiary of Amano Corporation Japan, Amano McGann receives the support of a global organization generating in excess of $900 million in annual revenues and over 2,300 employees worldwide. Amano Corporation Japan is headquartered in Yokohama, Japan and was founded in 1931. 5 Amano McGann Amano McGann, Inc. is headquartered in Roseville, Minnesota with approximately 290 employees across the country. We provide an extensive sales and service network consisting of 20 branch offices and over 40 distribution partners throughout the United States and Canada offering sales, installation, service and technical support. Minnesota is home to a first-class support center and the most experienced engineering and development teams in the industry working to bring technologically advanced products to the market. Not only do we offer cutting edge hardware, we are committed to providing the most comprehensive and flexible software suite in the industry. Our team of developers and programmers understand the real-world issues our customers face every day and apply this knowledge to each of our software products. Our dedication and experience in the parking industry has led to over 6,000 installations worldwide, serving clients from hospital systems to universities, hotel chains to airports, and municipalities to sports complexes. Whether your goal is to maximize revenue or control access, increase security or offer unmatched customer service, Amano McGann has the right solution for your application. U.S. Manufacturing Amano is dedicated to providing quality parking, time and access solutions. Products are manufactured in a state-of-the-art, eco-friendly facility located in Loveland, Ohio. The modern plant was renovated in 2005 to accommodate the expansion of business and maintains approximately 100 employees. Sheet metal fabrication, machining, plastic injection molding, printed circuit boards and final assembly are all done in-house ensuring high quality efficiencies and faster lead times for our customers. The Ohio Plant was awarded the prestigious Governor's award - "Ohio Award for Excellence" based on the Malcolm Baldridge criteria: "Recognition for organizations that have demonstrated a serious commitment to excellence and a process for continuous improvement. These organizations have documented a solid system-level approach to achieving excellence." Amano also received the Cincy Magazine MANNY award honoring outstanding manufacturing companies in the Cincinnati area. This prestigious award was presented to Amano in the category of “Best Place to Work”. “A lot of workplaces have diversity, but few can match Amano Cincinnati with 15 countries represented among its 100 employees. Amano is keenly aware of the challenge of integrating so many different nationalities into a workforce and still keeping everyone on the same page. So, the company is proactive, melding workers into a happy, productive, and cohesive unit.” 6 Amano Manufacturing Facility 7 Superior Local Service Organization Repeat clients choose Amano McGann because they have found that the capabilities of the local service teams ensure the highest percentage of system up-time. The South Florida branch consists of nine (9) employees and five (5) service technicians. No other parking control system provider in the South Florida area can match the company’s employee resources. Service technicians reside in Broward and Dade County, and are deployable from the sales and service office located at 3650 Park Central Blvd. North in Pompano Beach just off I95 and the Turnpike. While several competitors have left the market in recent years, Amano McGann continues to grow. In terms of ensuring that a local service organization will be available to provide on-going service throughout the estimated 8–12 year lifespan of the new system – Amano McGann is the least risk choice.  Largest support staff in the South Florida area including 5 local service technicians  30+ years of company experience installing and servicing parking control systems  Combined 40+ years of experience installing and servicing Amano/McGann equipment  Factory-direct support  Branch to headquarters relationship with software developers  All service technicians are Amano Cincinnati factory trained and certified  Honda Element service vehicles to ensure reliable transportation for service technicians  Local office/warehouse stocked with replacement parts Amano McGann South Florida Office /Service Center / Warehouse 8 60+ Sales & Service Locations US Based MFG US Based R&D 4,500+ Installations in N.A. 290+ Employees Industry Leading Software Command Center Capabilities Experienced Project Management Amano University Training Program Global Presence Amano McGann Advantages and Differentiators Amano McGann has 20 Branch Sales offices across North America, and is an equal opportunity employer that employs over 290 people committed to the sales, service, installation, design, engineering, manufacture and support of all Amano McGann parking hardware and software products. In addition, Amano McGann has an established national network of dealers who strive for excellence through continuous training and certification with Amano McGann products and services, in order to deliver their customers with a high level of sales expertise, installation, and post-sale support. Amano McGann has established a presence throughout the U.S., Canada, and internationally, through an extensive network of dealers and direct offices, who are system integrators as well as leaders in the parking industry. Information has been provided throughout this proposal that exemplifies the Amano McGann system’s strength in the parking industry and system applications in general. In addition, the representative reference list of Amano McGann system installations clearly demonstrates a strong commitment to the parking industry. 9 Firm Description Amano McGann, Inc. is a wholly-owned North American subsidiary of Amano USA Holdings (AUH) and Amano Corporation Japan. Amano McGann has 19 Branch Sales offices across North America, and is an equal opportunity employer that employs over 290 people committed to the sales, service, installation, design, engineering, manufacture and support of all Amano McGann parking hardware and software products in the North America. In addition, Amano McGann has an established national network of dealers who strive for excellence through continuous training and certification on Amano McGann products and services, in order to deliver their customers with a high level of sales expertise, installation, and post-sale support. Amano McGann has established a presence throughout the U.S., Canada, and internationally, through our extensive network of dealers and direct offices, who are systems integrators as well as leaders in the parking industry. Amano McGann, Inc. – Corporate Profile Corporate H.Q Address: Amano USA Holdings 140 Harrison Avenue Roseland, NJ 07068-1239 Phone: 973-403-1900 Fax: 973-364-1086 AMI Headquarters: Amano McGann, Inc. 2699 Patton Road Roseville, MN 55113 Phone: 612-331-2020 Fax: 612-331-5187 OH Manufacturing Facility: Amano McGann, Inc. 130 Commerce Boulevard Loveland, OH 45140 Phone: 513-697-9000 Fax: 513-697-2345 Corporate Structure Background Amano Cincinnati, Inc. (ACI) is the wholly-owned North American subsidiary of Amano USA Holdings (AUH) and Amano Corporation Japan. Amano McGann, Inc. is a subsidiary of AUH and Amano Corporation of Japan. Amano McGann, Inc. was formed and incorporated in 2007 as a result of a merger between ACI and McGann Software Systems. ACI was formed and incorporated in the state of Delaware in 1992 as the result of the purchase of Cincinnati Time Inc. and its merge with Amano Electronics of America, Inc. The Principal Officers of Amano McGann, Inc. are as follows:  Lawrence Feuer – President & CEO  Jeffrey Rohach – Vice President & CFO  Malloy Pohrer – Senior Vice President Business Operations  Alan Poulton – Senior Vice President Sales  Joe Survance – Senior Vice President Marketing Ability and Reputation Amano McGann is one of the largest and most diverse parking revenue and access control system manufacturers in the world. All of our hardware and software products are designed, developed, manufactured and supported in the United States. We take pride in the fact that not only do we maintain 19 company owned Branch Offices in North America, but have also partnered with nearly 40 independently owned distribution partners. With this significant partnership, Amano McGann has become recognized as the technology leader in the industry. Amano McGann currently maintains over 4000 installations, all of which utilize some form of our portfolio of advanced Parking, Access, Count, and Revenue Control Hardware & Software. 10 Ability, Capacity, and Skill to Provide Materials and Service Amano McGann is one of two major manufacturers of parking equipment manufacturers in the U.S. with approximately 80% of the market share between the two. There are several smaller companies that share the remaining 20%. Amano McGann’s competitive edge is its strong dealer network, full product line, exceptional service and high quality product. Amano McGann’s Loveland, Ohio factory invested in state-of-the-art surface mount technology machinery enables production of Amano’s own circuit boards for better quality control and short manufacturing cycles. Emphasis on quality manufacturing is evident in the many advanced quality assurance processes from “burn-in” procedures, final inspection programs, and packing and shipping best practices. Ability to Perform within Specified Time and Provide Prompt Service Amano McGann feels the key to a successful installation and implementation of a parking system of this size and complexity is the Project Management plan and process. One of the most important attributes of our proposal is the inclusion of an Amano McGann multi-site experienced Project Manager to our team serving as Principal Task Leader, a combination unlike that of any other in the industry. In addition to having a designated PM in each Branch office, Amano McGann employs five (5) national PM’s dedicated to the most complicated parking access and revenue control installations throughout the U.S. Members of this team are assigned to major Amano McGann system installation sites, and managed by professionals with extensive parking industry knowledge. Through the Project Management Approach we have outlined in this proposal, we are confident our team will perform all aspects of the project and ongoing service in a timely manner as outlined in this proposal and with minimal disruption to the existing parking operations. 11 1.2 Proposal Certification, Questionnaire & Requirements Affidavit (Appendix A) In accordance with the requirements of this ITN for a Parking Garage Gated Revenue Control System for the City of Miami Beach, Amano McGann has included the following executed copy of Appendix A – Proposal Certification, Questionnaire & Requirements Affidavit. 12 1.3 Minimum Qualifications Requirements Amano McGann meets the minimum eligibility requirements as stated in section C1 of Appendix C – Minimum Requirements and Specifications and has provided the following information as verification. C1. Minimum Requirements. The Minimum Eligibility Requirements for this solicitation are listed below. Proposer shall submit detailed verifiable information affirmatively documenting compliance with each minimum requirement. Proposers that fail to comply with minimum requirements will be deemed non-responsive and will not be considered. 1. Minimum of three (3) years experience providing installation and support services of parking revenue control equipment. A history of innovation, customer dedication, and economic stability have lead Amano McGann to the forefront of the parking industry as a global leader. Beginning in 1931, our roots were firmly planted as Amano opened its doors in Tokyo, Japan. Amano Corporation Japan established operations in North America in 1964. As part of the company’s long-term commitment to the North American market, it acquired Cincinnati Time Recorder in 1991, leading to the formation of Amano Cincinnati, Inc. This consolidation allowed Amano to expand its national network of dealers to whom we sell our products in the U.S., Canada, and internationally. Since 1982 Amano Cincinnati, Inc. has partnered with McGann Software Systems who was Amano's largest parking equipment distributor and software partner. In June of 2007 Amano, the world’s largest manufacturer of parking control equipment, merged its U.S. parking business with McGann Software Systems, the industry standard for parking facility management software, to form Amano McGann. Amano McGann thrives on technology and innovation to bring the most forward thinking products to market. From the development of Amano’s first parking fee computer in 1973, to McGann’s first Card Access Software installation in 1994, to Amano McGann’s web enabled software and the advanced functionality of our AMG and OPUSeries® product lines. The development and manufacturing of Parking Access and Revenue Control Systems (PARCS) is Amano McGann’s primary business. 2. Minimum one (1) Government installation with a minimum of three (3) parking facilities with revenue control equipment.  City of West Palm Beach – West Palm Beach , Florida Contact Name: Christopher Zachritz – Parking Manager Company: City of West Palm Beach Email: CZachritz@wpb.org Phone: 561-822-1495 Number of lanes: 13 Installation Date: 2013 Value: $725,000 19 General Project Description City of West Palm Beach consists of a full array of Amano McGann parking control hardware and iParcProfessional software applications installed by the Amano McGann South Florida Branch. The Parking Access and Revenue Control System (PARCS) provides the tools necessary to manage and control all the parking facilities at the location, including Transient parking, as well as monthly Employee parking. The parking system consists of thirteen (13) lanes of Amano McGann lane equipment and six (6) Pay-on-Foot stations with bulk validator for mass producing validations, high speed credit card processing, and exit lane pay station functionality. Amano iParcProfessional software was successfully interfaced with existing PARIS revenue software at the location. Amano McGann also installed a camera system allowing the operator to have full view of each lane and the ability to recognize vehicle license plates. Associated Results or Impacts The installation has resulted in satisfactory operational performance, improved customer service, increased security, and tighter revenue control.  Downtown Dadeland – Miami, Florida Contact Name: Edgar Yepez – Parking Manager Company: SPplus Email: eyepez@spplus.com Phone: 305-670-7970 Number of lanes: 4 Installation Date: 2006 Value: $500,000 General Project Description Downtown Dadeland Miami consists of a full array of Amano McGann parking control hardware and iParcProfessional software applications installed by the Amano McGann South Florida Branch. The Parking Access and Revenue Control System (PARCS) provides the tools necessary to manage and control all the parking facilities at the location, including Transient parking, Residential Tenant, as well as monthly Employee parking. The parking system consists of four (4) lanes of Amano McGann lane equipment and nine (9) Pay-on-Foot stations with chaser ticket validations, high speed credit card processing and exit lane pay station functionality. When the site became active in 2010 Amano McGann was awarded a parts and labor service agreement, which has been renewed every year and is still in effect today. This contract requires Amano McGann to respond both online and onsite as required and to provide emergency service, preventive maintenance and remote software support from our Amano McGann branch office located in South Florida. Associated Results or Impacts The installation has resulted in satisfactory operational performance, improved customer service, and increased revenue control. 20  City of Portland Smart Park Garages – Portland, OR Contact Name: Mr. Michael Jacobs – PBOT, Smart Park Manager Company: The City of Portland Phone: 503-823-7527 Number of lanes: 26 Installation Date: 2012 General Project Description DGM Systems installed a complete Parking Access and Revenue Control System (PARCS) in 2012 at five City of Portland Smart Park Garages. The fully automated system replaced an Amano McGann standard exit cashier system that had been in place since the early 1990’s. The City of Portland provides public short-term parking spaces dispersed between five networked garages. Our complete Amano McGann AMG line of ExpressParc Exit Stations and Pay-On-Foot Stations (both full service and credit card only) were installed in these parking facilities. The system provides ultimate flexibility for payment of parking fees. Customers have the option of paying at Pay-On-Foot Stations located within all five parking garages or in-lane ExpressParc Exit Stations. Also installed at the facilities are Commend VoIP intercoms and device/plaza cameras communicating in real-time with the parking operator’s customer service command center. DGM Systems provides ongoing maintenance and support of this system with these services being provided by factory trained technicians from our home office in Vancouver, WA. Associated Results or Impacts This installation has resulted in vast improvements in operational efficiencies, customer service improvements and tighter revenue controls. C2. Statement of Work Required The City’s Parking Department is seeking a state of the art gated parking revenue control system including real-time centralized processing of data for all of the City's parking garages and a central monitoring station for intercoms, CCTV at all entrance and exit lanes, and access control for the garage equipment. Please reference Section C – Scope of Services in this response for a detailed explanation of how Amano McGann will meet the system objectives and technical requirements outlined in Appendix C – Minimum Requirements and Specifications. 21 22 Information contained in this document is confidential and proprietary to Amano McGann, Inc. Proposal for: Parking Garage Gated Revenue Control System for the City of Miami Beach ITN 2014-170-SW Experience & Qualifications 2.1 Qualifications of Proposing Firm Amano McGann specializes in parking access and revenue control systems within, but not limited to, Municipal, Airport, Education, Hotel, Valet, Hospital, Casino, Stadium and Shopping Mall sectors. Amano McGann has nearly 150 certified technicians, and a distribution network of long-term, Amano McGann-certified dealers, that are trained to install, service and support even the most complex installations. This provides a significant advantage to the Amano McGann team in comparison to our competitors that have limited resources in terms of personnel and experienced distributors. When creating a strategic plan, and if the scope of work requires additional technicians, we are able to support the project with Amano McGann certified technicians from around the United States. Amano McGann is one of the leading parking equipment manufacturers in the U.S. with over 4,500 installations. We feel Amano McGann’s competitive edge is our strong branch and dealer network, full product line, exceptional service and high quality products and services offered to our clients. Amano McGann has installed numerous parking systems for municipalities, airports, universities, shopping centers and various other types of operations throughout Florida and across North America. The references listed below are for prominent locations where Amano McGann has installed automated parking control systems similar in nature to those outlined in this ITN for the City of Miami Beach.  City of West Palm Beach – West Palm Beach , Florida Contact Name: Christopher Zachritz – Parking Manager Company: City of West Palm Beach Email: CZachritz@wpb.org Phone: 561-822-1495 Number of lanes: 16 Installation Date: 2013 Value: $725,000 General Project Description City of West Palm Beach consists of a full array of Amano McGann parking control hardware and iParcProfessional software applications installed by the Amano McGann South Florida Branch. The Parking Access and Revenue Control System (PARCS) provides the tools necessary to manage and control all the parking facilities at the location, including Transient parking, as well as monthly Employee parking. The parking system consists of thirteen (13) lanes of Amano McGann lane equipment and six (6) Pay-on-Foot stations with bulk validator for mass producing validations, high speed credit card processing, and exit lane pay station functionality. Amano iParcProfessional software was successfully interfaced with existing PARIS revenue software at the location. Amano McGann also installed a camera system allowing the operator to have full view of each lane and the ability to recognize vehicle license plates. Associated Results or Impacts The installation has resulted in satisfactory operational performance, improved customer service, increased security, and tighter revenue control. 23  Shops at Midtown Miami – Miami, Florida Contact Name: Ms. Lenore Ryan– General Manager Company: Midtown Development Company Email: LRyan@ddr.com Phone: 305-573-3371 Number of lanes: 18 Installation Date: 2006 Value: $1,000,000 General Project Description The Shops at Midtown Miami consists of a full array of Amano McGann parking control hardware and iParcProfessional software applications installed by the Amano McGann South Florida Branch. The Parking Access and Revenue Control System (PARCS) provides the tools necessary to manage and control all the parking facilities (3) at the location, including Transient parking as well as monthly Employee parking. The parking system consists of 18 lanes of Amano McGann lane equipment and 19 pay on foot stations. The parking system includes Amano McGann pay on foot parking hardware, chaser ticket validations, high speed credit card processing, Exit Lane Pay Station functionality. Amano McGann was awarded a parts and labor service agreement in 2010, which has been renewed every year and is still in effect today. This contract requires Amano McGann to respond both online and onsite as required and to provide emergency service, preventive maintenance and remote software support from our Amano McGann branch office located in South Florida. Associated Results or Impacts The installation have resulted in satisfactory operational performance, improved customer service, and increased revenue control  Nassau/Lynden Pindling International Airport – Nassau, Bahamas Contact Name: Ms. Nicole Henfield – Manager, Parking & Ground Transportation Company: Nassau Airport Development Company Limited (NAD) Email: nicole.henfield@nas.bs Phone: 242-702-1051 Number of lanes: 28 Installation Date: Original System 1999 and New Terminal System 2013 Value: $500,000 Original System and $1,900,000 New Terminal System General Project Description The Nassau/Lynden Pindling International Airport consists of a full array of Amano McGann parking control lane hardware and iParcProfessional software applications installed by the Amano McGann South Florida Branch. The original Parking Access and Revenue Control System (PARCS) was installed in 1999 and provides the tools necessary to manage and control all the parking facilities at the airport, including Domestic travel parking, International travel parking, Rental Car operations, Taxi & Bus Lots, as well as Employee parking. The parking system consists of 28 lanes of Amano McGann lane equipment. 24 The parking system continues to expand and in 2013 additional features including our Amano McGann Ground Transportation System, BizPark credit card on file, chaser ticket validations, high speed credit card processing, exit lane pay station functionality, a License Plate Inventory (LPI) system and reading of the existing Airport Employee badges have been added to the system. Amano McGann was awarded a parts and labor service agreement in May 2007, which has been renewed every year and is still in effect today. This contract requires Amano McGann to respond both online and onsite as required and to provide emergency service, preventive maintenance and remote software support from our Amano McGann branch office located in South Florida. Amano McGann has provided training of the Airport’s technicians to provide the initial on call first response to address any emergency service. When Amano McGann commenced work on this project, the main focus was the upgrade and reconfiguration of the fiber optic network of all the servers and ancillary components. Amano McGann revamped the IT architecture, upgraded the software and hardware, and helped develop the direct credit card processing to the Royal Bank of Canada through the Airport’s VPN network. Amano McGann has created preventive maintenance schedules, including our own onsite spare parts inventory, in an effort to provide proactive system management. Associated Results or Impacts The recent installation and upgrades have resulted in vast improvements in operational efficiencies, customer service enhancements and tighter revenue controls for the airport parking operations. Also, our integrated Ground Transportation System has given the Airport the tools necessary to improve management and operational efficiencies of all commercial vehicle operations at the airport.  Downtown Dadeland – Miami, Florida Contact Name: Edgar Yepez – Parking Manager Company: SPplus Email: eyepez@spplus.com Phone: 305-670-7970 Number of lanes: 4 Installation Date: 2006 Value: $500,000 General Project Description Downtown Dadeland Miami consists of a full array of Amano McGann parking control hardware and iParcProfessional software applications installed by the Amano McGann South Florida Branch. The Parking Access and Revenue Control System (PARCS) provides the tools necessary to manage and control all the parking facilities at the location, including Transient parking, Residential Tenant, as well as monthly Employee parking. The parking system consists of four (4) lanes of Amano McGann lane equipment and nine (9) Pay-on-Foot stations with chaser ticket validations, high speed credit card processing and exit lane pay station functionality. When the site became active in 2010 Amano McGann was awarded a parts and labor service agreement, which has been renewed every year and is still in effect today. This contract requires Amano McGann to respond both online and onsite as required and to provide emergency service, 25 preventive maintenance and remote software support from our Amano McGann branch office located in South Florida. Associated Results or Impacts The installation has resulted in satisfactory operational performance, improved customer service, and increased revenue control.  City of Portland Smart Park Garages – Portland, OR Contact Name: Mr. Michael Jacobs – PBOT, Smart Park Manager Company: The City of Portland Phone: 503-823-7527 Number of lanes: 26 Installation Date: 2012 General Project Description Amano McGann in conjunction with our distribution partner DGM Systems installed a complete Parking Access and Revenue Control System (PARCS) in 2012 at five City of Portland Smart Park Garages. The fully automated system replaced an Amano McGann standard exit cashier system that had been in place since the early 1990’s. The City of Portland provides public short-term parking spaces dispersed between five networked garages. Our complete Amano McGann AMG line of ExpressParc Exit Stations and Pay-On-Foot Stations (both full service and credit card only) were installed in these parking facilities. The system provides ultimate flexibility for payment of parking fees. Customers have the option of paying at Pay-On-Foot Stations located within all five parking garages or in-lane ExpressParc Exit Stations. Also installed at the facilities are Commend VoIP intercoms and device/plaza cameras communicating in real-time with the parking operator’s customer service command center. DGM Systems provides ongoing maintenance and support of this system with these services being provided by factory trained technicians from our home office in Vancouver, WA. Associated Results or Impacts This installation has resulted in vast improvements in operational efficiencies, customer service improvements and tighter revenue controls.  City of Detroit – Detroit, MI Contact Name: Mr. Tyrone Clifton, Company: Project Manager, Detroit Building Authority Phone: 313-224-5504 Number of lanes: 31 Installation Date: 2013 General Project Description Amano McGann in conjunction with our distribution partner Traffic & Safety Control Systems installed a complete Parking Access and Revenue Control System (PARCS) in 2013 at ten City of Detroit Garages. The system replaced an outdated exit cashiering system over a twelve month phased installation that simultaneously included infrastructure improvements by the Detroit Building Authority. 26 The City of Detroit provides public parking spaces dispersed between ten networked garages and lots. The PARCS includes the Amano McGann AMG line of Entry Stations with FlexScan QR400 barcode imagers, Pay-in-Lane stations, three Fee Computers, a Bulk Validation Production System, 43 Proximity Readers for both entry/exit lanes and overhead door control; and an Event Management System including 20 handheld units and Web Interface for pre-sales of event parking. The system provides ultimate flexibility for payment of parking fees for transient, contract and event parking patrons, including cash, real-time credit card processing, validations and Event barcode credentials. A centralized iParcProfessional software system is installed that includes Revenue, Debit Access, Accounts Receivable, Shared Accounts, Credit Card Suite, and Count and Monitoring modules, as well as a 15 user Web Client. The City of Detroit system includes iParcProfessional Facility Licenses, as well as VoIP intercoms and device/plaza IP cameras communicating in real-time with the City of Detroit Parking Department office. Associated Results or Impacts This installation has resulted in vast improvements in operational efficiencies, customer service improvements and tighter revenue controls. 27 2.2 Qualifications of Proposing Team Amano McGann has established a team of professionals who have the appropriate experience and expertise to perform the system installation and who have worked on similar installations in the recent past. The project team will also be responsible for service and support throughout the lifetime of the parking control system. The project team organizational chart has been provided below and the qualifications and role of each team member are described in detail following the organization chart. 28  Mike Hanney, Vice President Southeast Region – Amano McGann Inc. Mike Hanney brings over 37 years of parking sales, sales management, marketing, product development, and strategic planning to the Amano McGann team for this project opportunity. Mike began his career in the parking industry marketing and selling parking revenue control systems in the Atlanta, Georgia market. Ohio. Mike’s specific responsibilities included overall management of the day to day sales, project management, deployment and installation of Amano McGann parking systems. Mike held the positions of Regional Manager - Parking Systems, Director of Parking Systems Division, and Vice President of Sales & Marketing. Mike is now responsible for overseeing the business development of the Amano McGann Branch operations for the Southeastern region including but not limited to the financial performance of these business units through the proactive development of new revenue opportunities for advanced parking systems. Relevant Experience – Over his years in the parking industry, Mike has been involved in numerous airport parking equipment and software installations around the country including the following: • Indianapolis International Airport – Indianapolis, IN • Greater Cincinnati International Airport – Hebron, KY • Manchester – Boston Regional Airport – Manchester, NH • City of Norfolk – Norfolk, VA • San Diego International Airport – San Diego, CA • Vanderbilt University – Nashville, TN • City of Knoxville – Knoxville, TN • Pittsburgh International Airport – Pittsburgh, PA • Jacksonville International Airport – Jacksonville, FL • Georgia Southwest Regional Airport – Albany, GA Primary Work Assignment – Using his extensive parking technology, deployment, installation, and operations support background, Mike’s role of Vice President – Southeast Region for this project is to provide design and system recommendations to aid in determining the critical needs and requirements of the system. Once these needs and requirements are mutually agreed upon, the appropriate system is designed which is composed of the best mix of Amano McGann hardware and software. Mike will be involved throughout the entire project to ensure the equipment and system are delivered and installed per the specifications and goals for the project.  Bryan Blackwell, Director Vertical Markets – Amano McGann Inc. Bryan Blackwell, the Director of Vertical Markets, is the primary contact for The Brewery Blocks Project. Bryan is a seasoned 11 year veteran of the parking industry where he worked in several different roles. He will be responsible for the direct oversight of the City of Miami Beach project. His diverse parking management background will allow him to assist in providing a practical operational perspective during the installation. Bryan will work to finalize the proposal, coordinate the execution of the contract, and coordinate equipment delivery, installation, and staff training for Amano McGann software. Relevant Experience – Over his years in the parking industry, Bryan has been involved in numerous parking operations and software installations around the country, including the following: • City of Portland Smart Park Garage Automation Project – Portland, Oregon • Nashville International Airport – Nashville, TN 29 • Western Heritage Garages – Fort Worth, TX • George Bush Intercontinental Airport – Houston, TX Primary Work Assignment – Bryan’s role for this project is to provide leadership, communication, and operational guidance. Bryan will support the local project team throughout the entire project to ensure the equipment and system is delivered and installed per the specifications and meets the City of Miami Beach’s expectations and goals.  Anthony L Hinnant Jr., Project Manager – Amano McGann Inc. Tony Hinnant has over 20 years of comprehensive Project Management experience in software and hardware deployment and maintenance. He has a proven ability to identify, analyze, and solve problems to increase customer satisfaction and control costs through program development, product development, management, client training, project controls, scheduling and timely delivery of projects. Tony has been responsible for the management of projects related to the design, installation and maintenance of custom software for computerized on and off-airport parking solutions, to include but not limited to Ground Transportation, Valet and Way-Finding solutions. He holds a Bachelor of Arts in Information Systems, Associate of Applied Technology degree as a Microcomputer Specialist, Database Programmer Certification, as well as Automatic Test Equipment Repair through the US Army. Relevant Experience – Over his years in the parking industry, Tony has been involved in the oversight of numerous airport parking access and revenue control systems, including the following: • Oakland International Airport – Oakland, CA • Detroit Metropolitan Wayne County Airport – Detroit, MI • Miami International Airport – Miami, FL • San Jose International Airport – San Jose, CA • Harrisburg International Airport – Middletown, PA Primary Work Assignment – Tony’s role as Project Manager for National Accounts is to provide leadership, communication, and operational guidance and system recommendations for large installations. Tony will directly manage the project, support the specialized computer programs and be readily available to provide support for the City of Miami Beach remotely or onsite. He will be involved in the entire project to ensure the equipment and system is delivered and installed per the specifications to meet expectations and goals.  Clive Marshall, Operations Manager – Amano McGann, Inc. Clive Marshall comes to Amano McGann from VingCard Marine. Clive received a comprehensive Electronics Engineering degree from Brunel Technical Collage in Bristol England where he graduated with distinction in the City and Guilds degree examinations. Clive also graduated from DeVry Technical Institute in Woodbridge, New Jersey where his skills were honed and sharpened. Clive worked at Xerox Corporation from 1986 to 1996 where he was primarily responsible for supervising a service team with the goal of developing them into a highly productive team. Clive departed Xerox in 1996 with the management skills to start his own small consulting firm in South Florida where he worked with small businesses managing their networks and developing their IT infrastructure. 30 In 2000 Clive decided to return to the workforce and started working for VingCard Marine. He was promoted to General Manager February of 2002 and successfully managed this company’s growing revenue by double digits every year he was managing the U.S. operation. He also successfully negotiated several contracts with the major cruise lines which helped him realize his performance goals each and every year. Clive brings with him a wealth of knowledge of computer systems, electronic engineering and mechanical systems. He has proven to be a capable manager and a valuable member of our local service team. Clive has over 20 years of management experience, specializing in customer support and he also holds many certificates from Microsoft and Sun Microsystems. As Operations Manager, Clive is responsible for the performance of the Field Service Technicians. This includes proper training and certification of each technician to ensure they exceed customer expectations. Relevant Experience – Clive has been heavily involved in the design, development, and ongoing maintenance of the South Florida Branch’s equipment and software installations, including the following: • Nassau/Lynden Pindling International Airport – Nassau, Bahamas • Shops at Midtown Miami – Miami, FL • Downtown Dadeland Miami – Miami, FL • City of West Palm Beach – West Palm Beach, FL • CityPlace – West Palm Beach, FL Primary Work Assignment – Clive will manage and oversee the entire project, working closely with the Project Manager to ensure compliance with the project schedule and all aspects of the contract. He will also serve as the liaison between the project team and corporate and production staff.  Robert Beltran, Sales Executive – Amano McGann Inc. Robert Beltran came to Amano McGann from the largest parking operator in the country with unique, firsthand experience in day-to-day operations of various parking facilities, including prestigious Class A commercial buildings in the Downtown Miami Beach area. Robert has over five years of comprehensive management experience in customer service, operations, and technology deployments. As Sales Executive for Amano McGann, Robert focuses on developing solutions for municipal, healthcare and higher education clients. Throughout his professional work experience he has been heavily involved in designing, developing and deploying technological solutions to meet the simultaneous goals of maximizing client revenue and improving customer service. Having been on the parking operation side of the business, Robert has firsthand experience in transitioning to an automated approach and the challenges it poses. He earned a Bachelor’s Degree from the University of Florida and also holds a Master in Business Administration degree from Saint Leo University. His graduate degree program included an internship with Amano McGann’s National Account Division where he worked on design of large- scale parking systems in various market segments nationwide. Relevant Experience – Over his years in the parking industry, Robert has been involved in the oversight of numerous parking access and revenue control systems, including the following: • Sabadell Financial Center – Miami, FL 31 • 555 Washington Ave. – Miami Beach, FL • Santander Financial Center – Miami, FL • 1450 Brickell Ave. – Miami, FL • Wells Fargo Center- Miami, FL Primary Work Assignment – Robert will serve as one of the primary contacts for the project during contract negotiations, system ordering, deployment and installation. He will also support and help manage the local branch team throughout the entire project.  Mel Alvarez, Lead Service Technician – Amano McGann, Inc. Mel Alvarez started his career at the age of 16 working for ATC, a CCTV/access control company, working on several high profile jobs such as Miami Beach Convention Center and American Airlines Cargo Facility. Later he worked in the parking access and revenue control industry with TEM Systems in 1997 as an installation and service technician. While with TEM, Mel was factory certified and trained on Amano McGann equipment, card access control and Transcore reader systems. He worked for TEM for nine years, before joining the Amano McGann team in 2005. He has continued factory training and certification on the latest Amano McGann equipment and software. Mel is accustomed to installing projects that range from multiple lanes and control equipment, to very specialized, custom projects. He is a great trouble-shooter and provides great service solutions for Amano McGann customers. Relevant Experience – Mel is one of the top technicians and project managers in the South Florida Branch and has been involved in the design, development, and ongoing maintenance of numberous equipment and software installations including: • Lynden/Pindling International Airport – Nassau, Bahamas • Shops at Midtown Miami – Miami, FL • Downtown Dadeland Miami – Miami, FL • City of West Palm Beach – West Palm Beach, FL • CityPlace – West Palm Beach Primary Work Assignment – Mel will provide project technical expertise and project implementation oversight while working closely with the Project and Operations Managers. He will also support and manage the installation team throughout the project.  Natalia Fuentes, Administration – Amano McGann, Inc. Natalia Fuentes joined the Amano McGann team in March 2014. She brings over five years of administrative experience in the Long Term Care Healthcare industry (Payroll/Benefits Coordinator and Medicare Billing Assistant). Natalia is a very detail oriented and organized individual who enjoys helping others. She has exceptional customer service skills and a great deal of patience. She is a graduate of Florida State University with Bachelor’s and Master’s degrees in Music and Music Theory respectively.  Will Gaviria, Service Technician – Amano McGann, Inc. Will Gaviria is an experienced field service technician and has proven customer service skills. Some of his responsibilities include installation of new equipment, technical support over the phone, and service of all hardware and software issues. He has been with Amano McGann since 2006 and has an Associate of Science degree in Electronics. Will has become the South Florida Branch’s expert 32 for AMG-6800 and 7800 Pay Stations and is also very knowledgeable of ExpressParcs, Ticket Dispensers and AGP-5200 Fee Computers. Will has been factory certified on the OPUSeries product line, AMG-6700 Pay Station, and XP Fee Computer. Relevant Experience – Will’s experience with Amano McGann South Florida installations include: • Lynden/Pindling International Airport – Nassau, Bahamas • Shops at Midtown Miami – Miami, FL • Downtown Dadeland Miami – Miami, FL • City of West Palm Beach – West Palm Beach, FL • CityPlace – West Palm Beach Primary Work Assignment – Will shall be involved with the system installation, equipment testing and commissioning.  Ralston Gordon (Service Technician) Ralston is a computer engineer with Bachelor’s degrees in Computer Engineering and Computer Science. He is a graduate of Florida Atlantic University and is an A+ and Network+ certified technician. With over five years of experience specific to computer systems analysis and networking, he brings to the team a logic oriented way to troubleshoot issues to ensure proper setup and testing of all equipment. He is accustomed to solving technical problems, and assists the project manager with installation deployment. Ralston has over three years’ experience as a team leader and takes it as his responsibility to ensure that all technicians are expert problem solvers. Relevant Experience – Ralston’s experience with Amano McGann South Florida installations include: • Marsh Harbour International Airport – Marsh Harbour, Bahamas • Dominion Tower – Miami,FL • Westin Diplomat – Westin, FL • City of West Palm Beach – West Palm Beach, FL • Waldorf Astoria – Naples, FL Primary Work Assignment – Ralston will be involved with the system installation, equipment testing and commissioning.  Ron McIntyre (Service Technician) Ron McIntyre attended the Jamaica College in Kingston Jamaica studying Liberal Arts and then attended the Portmore Community College in Portmore Jamaica. Upon coming to the U.S., he attended the Broward Community College continuing his Liberal Arts studies. He then decided to attend the ATI Training Institute in South Florida where he attained an Associate’s Degree in Electronic Engineering Technology. Ron has significant expertise in troubleshooting Amano McGann iParcProfessional Software applications and AMG-6800 and 7800 Pay Stations. He has had exposure to most electronic test equipment and has demonstrated that he is a capable and reliable service technician. He also has expertise in After-Care Customer Service. Relevant Experience – Ron’s experience with Amano McGann South Florida installations include: • Lynden/Pindling International Airport – Nassau, Bahamas • Shops at Midtown Miami – Miami, FL 33 • Downtown Dadeland Miami – Miami, FL • City of W est Palm Beach – West Palm Beach, FL • CityPlace – West Palm Beach Primary Work Assignment – Ron will be involved with the system installation, equipment testing and commissioning.  Matthew Clark (Service Technician) Matthew Clark is the newest service technician and comes to Amano McGann after working for years as an electrical subcontractor. He has worked in this field since 2006 and is currently seeking his electrical journeyman’s license. Matthew specializes in High and Low Voltage wiring and is also experienced with Voice/Data, CCTV, and Fiber Optics communications. Matt has worked in Residential, Commercial, and Industrial environments, including projects at Johnson and Wales University, Art Basel Miami, Miami Dade Community College, and City Of Hollywood. He was also instrumental in completing the City of West Palm Beach garage projects which includes the Police Garage, the Evernia Garage and the Banyan Garage. Matt has a strong sense of customer service and has always gone out of his way to satisfy customers which is evident in the feedback received from clients. He is a strong troubleshooter and his mechanical skills and knowledge lend to a long list of valuable assets. Relevant Experience – Matt’s experience with Amano McGann South Florida installations include: • City of West Palm Beach – West Palm Beach, FL • Dominion Tower – Miami, FL • Miami Airport Hilton- Miami, FL Primary Work Assignment – Matt will be involved with the system installation, equipment testing and commissioning. 34 2.3 Financial Capacity Amano McGann has included its most recent corporate financial statement overview. Complete financial statements can be provided upon request and are available at http://www.amano.co.jp/English/IR/financialreport.html. A copy of Amano McGann’s Dun & Bradstreet Supplier Qualification Report has also been provided on the follow pages and was previously submitted to the Procurement Contact as specified in the ITN. 35 Yen in millions and U.S.dollars in thousands, except per share amounts - See Note 5 to the Consolidated Financial Statements. Note: U.S.dollar amounts have been translated at the rate of ¥94 = US $1, the rate prevailing on March 31, 2013. -See Note 5 to the Consolidated Financial Statements. 16 AMANO Corporation and Subsidiaries Financial Highlights For the years ended March 31, 2013 and 2012. 2013 2012 2013 For the years ended March 31: Net sales ........................................................... Net income ....................................................... Per share data (Yen and U.S. Dollars): Net income per share (Basic) ............................. Cash dividends per common share ..................... At March 31: Total assets ....................................................... Working capital ................................................. Total net assets ................................................. Sales by product: Time information systems .................................. Time management equipment ............................ Parking systems ................................................ Environmental systems ...................................... Cleaning systems ............................................... '12'10 '11'09 '13 Net Sales Net Income Net Income Per Share '12'10 '11'09 '13 '12'10 '11'09 '13 (Millions of Yen)(Millions of Yen)(Yen) 0 10000 20000 30000 40000 50000 60000 70000 80000 90000 100000 0 500 1000 1500 2000 2500 3000 3500 4000 4500 0 10 20 30 40 50 60 ¥90,295 3,986 ¥52.04 26.00 ¥109,476 40,149 76,718 ¥19,331 3,996 42,208 17,386 7,374 ¥88,147 2,415 ¥31.52 26.00 ¥103,478 38,630 72,192 ¥19,569 4,245 40,794 16,374 7,165 Millions of Yen dollars (Note 5) Thousands of U.S. $960,585 42,404 $0.554 0.277 $1,164,638 427,117 816,149 $205,649 42,511 449,021 184,957 78,447 Information contained in this document is confidential and proprietary to Amano McGann, Inc. Proposal for: Parking Garage Gated Revenue Control System for the City of Miami Beach ITN 2014-170-SW Scope of Services Proposed 3.1 Scope of Services Proposed Amano McGann is proposing a Parking Access and Revenue Control System designed to meet the specifications and functional design as outlined in the ITN for the City of Miami Beach. The goal is to provide a seamless revenue collection process that provides the highest in equipment reliability, ease of use, and aesthetics while focusing on providing an exceptional customer experience. The solution is easily expandable so additional technologies of interest can be adapted to the location to keep the City of Miami Beach parking operation on the cutting edge. The Amano McGann solution is based upon the latest advances in thermal encrypted 2D matrix barcode technology in our OPUSeries® line of lane equipment and our time tested software suite, iParcProfessional. This solution represents a shared vision with our customers to connect parking patrons with parking assets by presenting the parking patron with modern, well designed equipment and systems that include all the convenient features and functionality demanded by parking facilities today. The following responses provide a detailed explanation of how Amano McGann will meet the system objectives and technical requirements outlined in section C2 of Appendix C – Minimum Requirements and Specifications. C2. Statement of Work Required. The City’s Parking Department is seeking a state of the art gated parking revenue control system including real-time centralized processing of data for all of the City's parking garages and a central monitoring station for intercoms, CCTV at all entrance and exit lanes, and access control for the garage equipment. SYSTEM OBJECTIVES 1. FUNCTIONALITY A. CENTRALIZED Objective is to support the City’s management of its parking garage facilities through a centralized approach. The City is seeking a centralized revenue control system that provides integration of all facilities, with the ability to remotely and in real-time: Gain complete control over the management of your parking facilities using the latest tools and technology to improve performance, yield, and customer satisfaction. The Amano McGann suite of cloud solutions connect you to a real-time view of your parking operations and runs on the same cloud that powers Skype, Office 365, Bing, and Xbox. OPUSuite® and the Windows cloud platform transforms data into business decisions so that your operation can be more agile and responsive. It turns massive streams of data into insight, helps drive unparalleled productivity, and transforms a dispersed workforce into a connected team. 49 OPUSuite provides car park consolidation with command center management and built-in business intelligence. This integrated range of software products is designed to improve the performance of a single car park or scale-up to address even the largest of portfolios. 1) monitor all field devices, e.g., entry station status, barrier gate status, express exit station status, cashier stations status, lane status display, UPS unit status, etc. All of Amano McGann’s OPUS line of lane equipment is IP addressable and is monitored by the iParcProfessional software and can be viewed through the software directly, Web Client or from OPUSuite in real-time or near real-time. Through Amano McGann’s Notification Services, alerts can be setup to email and/or text alerts to an individual or group when an exception occurs. 2) monitor CCTV at all entrance and exit lanes and allow the City operator to provide assistance to customers including the approval of exception transactions occurring in lane. Communication Center – Voice and video over IP (V2IP) or (Radar) Customer satisfaction creates repeat business. The ability to connect with your patrons from an on-premise office or remote command center and respond to their needs is key to your success. OPUSuite works in conjunction with the Amano McGann Security Division to bring you the needed technology even if you are thousands of miles away. With voice and video over IP you have the power to not only hear but also see your customers. The power of video analytics and the system will monitor multiple sites and alert you to any atypical event such as dwell times, too many cars in a lane or too many people standing close to the Pay Station. When the need for an approval of an exception transaction occurs, Amano McGann’s Negotiated Fee software allows you to remotely respond to transient patrons at each facility who have lost their ticket or their ticket is damaged beyond use. Using the iParcProfessional Web Client, a remote operator is able to push a fee to the exit device from a remote location, allowing the patron to pay the fee, complete the transaction and exit the facility. Patrons who drive to the exit of the facility and have lost their ticket will press the intercom button on the device for assistance. Authorized parking management personnel will access the iParcProfessional Web Client shown below. 50 The parking management selects the appropriate device from the location in which the patron has called. Then enters the appropriate Lost Ticket fee, as well as the reason for the action, and instructs the patron to insert their credit card. The Lost Ticket fee displays, the transaction is processed and then upon patron’s removal of receipt, the gate will vend. A “Negotiated Fees Report” tracks these transactions in the proposed system’s reports. OPUSuite brings all your data together in the cloud and is accessible from anywhere as a Software-as-a-Service (SaaS). Make informed decisions quickly, and get detailed insights into your operation anytime, anywhere, saving you time and resources. OPUSuite also connects on and off-street operations bridging the gap between the two. You can manage both from one solution with reporting, alarms, dashboards and more. Now municipalities, universities and parking operators have a global view of their world. Car Park Management Amano McGann is the North American parking technology leader. The latest release, OPUSuite, continues a history of innovation and delivers the industries only enterprise- caliber Parking Management platform born in the cloud – not just a hosted environment or a legacy ASP. You can now run your parking solution on the same cloud that powers major search engines like Bing and voice & video platforms like Skype. Amano McGann did not start from the ground up, but from the cloud down taking advantage of the latest technologies and over 25 years of parking software experience. Now, comprehensive management, reporting, mapping, dashboards, alarms and analytics are available from any authenticated device. Not only is it robust, but it is easy to use. OPUSuite consolidates all your data into an easy to use and understandable format. Built-in tools and reporting provide you the power to analyze the information, identify trends and make sound decisions. 3) control access to the parking facilities with the ability to change rates, fee tables and manage permit holder accounts (access cards) from one centralized location. Credential Management, Reporting & Dashboards OPUSuite is designed to improve the performance of a single car park or large portfolios with command center requirements. Now comprehensive management, reporting, dashboards, alarms and analytics are available for a single user or a plethora of users dispersed around the country. Almost all car parks issue and manage multiple types of credentials including transient tickets, credit cards, AVI tags, proximity cards, barcode passes, magstripe cards, etc. Most of these credentials will have various access rights and/or values based on many variables including region, facility, month, day, time etc. Managing and administering this can be difficult and costly to say the least. OPUSuite provides the tools you need to consolidate the administration and management of your customer credentials with comprehensive reporting, widget libraries for customized dashboards, and analytics that will improve efficiencies and increase utilization. 51 Rate and Fee Management Rates and Fee tables are setup and scheduled through the Rate Scheduler. The system is capable of storing 26 different rate structures for each facility at a time. Rates are stored in the scheduler and can be exported to each facility at any given time through an XML file. Grace, complimentary, early bird, time zones and days are all inputted into the rate schedule and export at the desired time. The Rate Setup Tool can be accessed from any PC on the Parking Network. The following diagram provides additional information on rate schedules and the Rate Setup Tool. 52 MULTIPLE RATESCMB – 2014 - 0710/16/20 NONEE.J.L. CMB–1.A.3Rate schedules are assigned to facilitiesTime zones, days, and rates are added to the rate schedulesRates files are exported to the facility devices2699 Patton Road, Roseville, MN 55113 612-331-2020 Fax: 612-331-5187©2014 Amano McGann, Inc. 4) send all data (fee tables, user account information, etc.) to all or selected parking facilities (including all devices) from one central location. See response above to question 3. 5) allow users with the appropriate authorization to issue remote commands from system workstations to the field devices such as raising and lowering the barrier gates; rebooting the entry or exit station; putting the entry or exit station in or out of service; changing the lanes status signs; applying software patches and updates; etc. Amano McGann uses a multi-tiered password protection setup to control access to certain features of the system. The system administrator assigns the privileges and is carried over from the onsite server to the remote access server. Other commands can be given to raise/lower gates, enable/disable entry/exit stations, auto reversing lanes, change lane status signs and adjust count signs. Software patches and updates are applied at the server level and require the appropriate administrator login credentials. An overview of CMS managed groups and user interfaces have been provided on the following pages. The Central Monitoring Station must be remotely accessible over an encrypted internet -based (TCP/IP) network. Amano McGann’s hardware and software communicates over TCP/IP. This allows the City to remotely access the software and devices over an encrypted internet based network. 54 CMS MANAGED GROUPSCMB– 2014 - 0710/16/20 NONEE.J.L. CMB–1.A.5Individual facilities are managed into groups during the onboarding processUsers are assigned to individual facilitiesRoles are assigned to the userPermissions are assigned to roles2699 Patton Road, Roseville, MN 55113 612-331-2020 Fax: 612-331-5187©2014 Amano McGann, Inc. CloudGRAPHICAL USER INTERFACE CMB – 2014 - 0710/16/20 NONEE.J.L.CMB_1.A.5-BCMS – Amano OPUSuiteFMSEntryExitPSFCCMS – WEB InterfaceInternet Availability Multi-Site / Multi Tennant Consolidated Reports Multi Facility DashboardManage permit holdersRemote Vend CapabilityFMS – WEB InterfaceInternet AvailabilityConnection to Individual FacilityRemote Vend CapabilityFacility ReportingFMS – InterfaceAvailable at FMSFacility ReportingTransaction DataSite Configuration2699 Patton Road, Roseville, MN 55113 612-331-2020 Fax: 612-331-5187©2014 Amano McGann, Inc. B. SCALABLE During the life of the system, the City may build facilities that will provide additional parking or incorporate existing parking facilities into the system. The proposed system shall be scalable to accommodate future expansion, including additional lanes and facilities. The Amano McGann PARCS solution is fully scalable and customizable to fit any parking need. As the City of Miami Beach’s needs change, the Amano McGann PARCS solution can change with it. Being modular in nature, new components can be added with ease. Please reference the sample system configuration screenshot on the following page for adding and removing system components. 57 PARCS RECONFIGURATIONCMB– 2014 - 0710/16/20 NONEE.J.L. CMB_1.BRight Click to Add DeviceRight Click to Disable or Remove Device2699 Patton Road, Roseville, MN 55113 612-331-2020 Fax: 612-331-5187©2014 Amano McGann, Inc. C. AUDIT CAPABILITIES System should have the ability to perform audit trails of all user account activities, i.e. changes in the fee tables, remote control access to devices, transactions performed, exceptions approved, etc. The use of central controls shall be logged with user ID, password, time, name/description of device controlled and action taken. Every transaction within the iParcProfessional Software is tracked in the system. Reports will be available to view exceptions in the revenue collection process. Alerts can also be setup in the Notification Services Software to alert the appropriate personnel of any issues within the system either through email or text or both. D. REPORTING Proposer should provide a detailed description of the reporting capabilities of proposed software. Amano McGann’s Reports Module provides over 200 standard reports and is based on Crystal Reporting, which gives the user the ability to create thousands of report combinations. Amano McGann has the capability to produce custom reports to meet the City of Miami Beach’s needs. Please see the sample PARCS report on the following page. Additional report samples have been provided in the Additional Information section of this response. Amano McGann offers extensive reporting capabilities from cloud based reporting to local reporting. The Report Generator allows for report macros, selection and sorting features and convenient/editable data review prior to final printing. Comprehensive reporting tools, audit control and statistical reporting can be emailed to a single individual or to a selected group of recipients. Schedules can also be setup and run automatically to save time. A sample report screenshot has been provided on the following page and a larger selection of sample reports has been included with the electronic submittal accompanying this response. 59 PARCS - REPORTCMB– 2014 - 0710/16/20 NONEE.J.L. CMB_1.D2699 Patton Road, Roseville, MN 55113 612-331-2020 Fax: 612-331-5187©2014 Amano McGann, Inc. E. OTHER 1) Rates: the system shall be capable of adjusting rates real time based upon the facility, the time of day, day of week, and special events. The Amano McGann iParcProfessional Software is extremely flexible when it comes to rates. The system is capable of storing 26 different rate structures for each facility at a time. Rates are stored in the scheduler and can be exported to each facility at any given time through an XML file. Grace, complimentary, early bird, time zones and days are all inputted into the rate schedule and export at the desired time. The Rate Setup Tool can be accessed from any PC on the Parking Network. Please reference the following diagram for additional information on rate schedules and the Rate Setup Tool. 61 MULTIPLE RATESCMB – 2014 - 0710/16/20 NONEE.J.L. CMB–1.A.3Rate schedules are assigned to facilitiesTime zones, days, and rates are added to the rate schedulesRates files are exported to the facility devices2699 Patton Road, Roseville, MN 55113 612-331-2020 Fax: 612-331-5187©2014 Amano McGann, Inc. 2) Disabled parking permit holders are permitted to park in City facilities at no charge. These transactions are validated by requesting and verifying documentation from the customer. The City is seeking a solution that includes remote in-lane validation/verification of disabled parking permits. Amano McGann can accommodate these transactions in a few different ways. A few of the most common solutions are listed below. 1. Amano McGann’s OPUS line of Hardware utilizes FlexScan Omni-directional barcode scanners. With these scanners, the Amano McGann system is able to read barcodes, both linear and 2D that could allow the identification of disabled parking permits. This can be accomplished by either registering a barcode that may be preprinted on the permit itself or issuing a barcode that would be affixed to the disabled parker’s permit. This barcode would be scanned at the FlexScan reader to allow the parker to exit the facility at no charge. Please reference the product data sheets and FlexScan brochure provided in the Additional Information section of this response for further details and functionality of FlexScan. 2. Additionally, the City of Miami Beach’s parking management could utilize the cameras installed in the devices and lanes to visually verify the disabled parker and push a zero “0” dollar rate to the exit device through the Negotiated Fee Software. Negotiated Fee provides the ability for the City of Miami Beach to remotely respond to disabled parkers at each facility. Using the iParcProfessional Web Client, a remote operator is able to push a zero “0” dollar fee to the exit device from a remote location, allowing the patron to complete the transaction and exit the facility. The transaction is initiated by the disabled patron at the exit of the facility who will press the intercom button on the device for assistance. Authorized City of Miami Beach parking management personnel will access the iParcProfessional Web Client as shown in the screenshot below. The parking management personnel selects the appropriate device from the location in which the patron has called and enters the zero “0” dollar fee, as well as the reason for the action. The patron will insert their credit card and then the gate will raise allowing the patron to exit the facility at no charge. A “Negotiated Fees Report” tracks these transactions in the proposed system’s reports. 63 3) The City has several attended cash only surface parking lots. Please provide information on any portable mobile solutions for processing credit card, exceptions (i.e. disabled permit), QR code validations, etc. at these lots. There are three solutions Amano McGann can provide to handle this particular scenario. 1. The first solution would be identical to the solution provided in response to question 2 above. By installing an automated station at the exit of the surface lot with FlexScan, the City of Miami Beach would be able to handle credit cards as well as QR validations. To handle exceptions such as the disabled permit, Amano McGann can provide a similar solution that would allow the customer to use the intercom to contact the centralized command center. Once the command center has verified the situation then the free rate can be pushed to the exit station allowing the customer to leave the facility. This proposed solution would also provide full audit trail capabilities via the iParcProfessional Software. 2. Amano McGann can provide a handheld terminal which the roving attendant can use to process customer transactions. This handheld is equipped with both cellular and wireless capabilities which would allow the customer to pay for parking using their credit card and is equipped with a barcode reader allowing the attendant to process validations. Upon exit the cashier would scan the barcode to verify the rate, process any validations via barcode, and then collect cash payment or swipe the credit card on the terminal to complete the transaction. Development is in process to add matrix barcode reading capability in the near future. This solution can handle exceptions such as allowing disabled individuals to exit at no cost. This objective can be completed by the cashier visibly verifying the validity of the decal and that the individual is indeed the driver or passenger. Once the cashier has verified this they can use a preset validation to allow the vehicle to exit without charge. 3. Amano McGann can provide the Elite LS Multi-Space Meter (MSM) which is equipped for install at any location by either anchor bolts or cradle. The Elite LS provides options for Pay and Display, Pay by Space, or Pay by Plate to accommodate most any parking solution. The meter provides payment options for coin, credit card, bill, token, smart card, and even contactless card and has integrations with Pay by Phone solutions as well as LPR. The Elite LS provides an option for a barcode scanner that will read QR codes and allow you to give discounted or free parking to valid customers. Patrons simply scan their barcode at the meter which will print a ticket of purchase. The barcodes can also be given to local restaurants or business to distribute to their customers to show appreciation or entice them to return to their establishment. The list below provides a variety of options and enhancements that are offered by the Elite LS meter. Elite Differentiators  LED lights throughout face of meter for increased visibility  Illuminated button prompting for easy transactions  Dual printer option means an unprecedented 8,000 ticket capacity  Alternative ticket stocks to enhance visual enforcement – use for special event rates, BRT or trolley tickets  Barcode printing capability and sticky back ticket stock oOption  Enhanced user interface with large screen 64  Many communication options – GPRS 3G, CDMA, Wi-Fi, Ethernet, Mesh Network, Global SIM’s  Test token – program up to three service functions to allow maintenance or enforcement staff to perform routine maintenance without opening the door or requiring keys  Maintenance via screen – no longer requires maintenance staff to open door to perform maintenance functions, present E-key and use screen to run maintenance  Hosted back office option – presents back office flexibility based on the City’s requirements  Citation payment at meter to allow for quick capture of lose parking revenues  Real-time rate download and meter configuration Future Innovations  Video screen for advertising  Proximity sensing for instruction display  Barcode reader with QR reading capability for pre-payment or discounting  Near Field Communication (NFC)  Ticket capacity – paper stock to allow 6,000 tickets per roll  Audio prompts and messages  High level dashboard – dynamic drag and drop reporting Amano McGann feels each of these proposed solution could address the needs as stated above. Development is always ongoing to add more features and capabilities to our products and should the City of Miami Beach have other needs that need to be addressed through further development, Amano McGann is willing and has the capability to handle such requests. 2. TECHNICAL REQUIREMENTS A. PCI COMPLIANCE All Vendor-provided aspects of the credit card processing subsystem shall be PCI compliant, such that no Vendor-provided product or solution will prevent City from achieving PCI Compliance in its parking operation. System must ensure that the application does not implement any changes to the operating system that can potentially jeopardize PCI compliance. The Amano McGann PARCS solution will install a credit card server at each site to ensure optimal response and uptime is met. Amano McGann is a PA-DSS Validated Payment Application per the PCI Security Standards. As the PCI Security Standards change, Amano McGann will continue to make reasonable commercial efforts to remain compliant. It is the customer’s responsibility to update their software and hardware to the latest compliant versions of the Amano McGann product line to remain compliant. It is also the customer’s responsibility to continue to maintain PCI compliance after the installation. All revenue related devices and software provided within the scope of this project are PA-DSS Certified by the PCI Compliance Standards as indicated in this response. Amano McGann will provide a detailed plan to include recommendations and requirements to ensure PCI compliancy beginning with a network 65 review. Amano McGann will install only SSL approved communications devices between any credit card acceptance device and the credit card server and will provide setup and configuration of the manufacturer’s credit card clearing software and hardware. Once the installation is completed, Amano McGann recommends the customer utilize an approved PCI Compliance monitoring solution for on- going monitoring. Additional information regarding Amano McGann PCI certifications is listed on the following page and verification of PA-DSS compliancy can be found at: https://www.pcisecuritystandards.org/approved_companies_providers/validated_payment_applications. php?agree=true B. INTERFACE 1) Parking Mobile Application: The City currently has a Parking Mobile Application, developed by ParkMe that provides Miami Beach public parking facility information as well as routing (driving directions) from a default location to a selected parking location using mapping capabilities. This application interfaces with our current revenue control equipment to provide real-time garage occupancy. The system should be able to provide real-time utilization data and interface with the Parking Mobile Application to provide real-time garage occupancy or have the ability to export data in a format that may be utilized by the Parking Mobile Application. Amano McGann is currently partnered with ParkMe and will be able to provide real-time counts to their application through our API from OPUSuite for all of your parking facilities. OPUSuite provides car parks the ability to broadcast their space availability via multiple subscription conduits directly to consumers. It is easy to connect directly to potential customers with OPUSubscribe making it easier for customers to choose, locate, and use your car park. This creates even more value and convenience for customers by improving their overall experience. The following is a sample of Amano McGann OPUSubscribe Partners with many others coming soon.  ParkMe  Parkmobile  Streetline  SMC  Chauntry Please reference the sample integration diagram on the following page. 66 Cloud FMS Entry Exit PS FC Site 1 FMS Entry Exit PS FC Site 2 FMS Entry Exit PS FC Site 3 FMS Entry Exit PS FC . . . Site 19 CMS – Amano OPUSuite Central Control – Amano Web Clients Accounts Receivable Interface Parking Permit Integration FULL INTEGRATION DIAGRAM CMB – 2014 - 07 10/16/20 NONE E.J.L. CMB_2.B.1 A/R Parking P e r m i t 2699 Patton Road, Roseville, MN 55113 612-331-2020 Fax: 612-331-5187 ©2014 Amano McGann, Inc. 2) Accounts Receivable: The City currently utilizes manual cashier reports for the reconciliation and recording of daily revenue. The City is seeking a system that will interface with the City’s Parking Revenue System (a proprietary software program developed by the City’s Information Technology Department) to transmit cashier/lane reports for the purposes of reconciling and recording revenue or have the ability to export data in a format that may be utilized by the City’s Parking Revenue System. Amano McGann’s Accounts Receivable (A/R) module enhances audit controls and financial tracking while maintaining a customer base for the purposes of invoicing and revenue collection accountability. Late fees can be set by account, dollar amount, and/or a percentage of outstanding charges. The module offers credit card payment tracking with the ability to setup separate general ledger accounts for each credit card type. Reports include transient summary, account aging, aging summary, prepaid cardholders, A/R payment charges, reverse payments, cash income, and invoices. Custom applications are commonplace in our industry and company, and we welcome any opportunity to improve upon our systems. Amano McGann has on staff 37 software development professionals that are U.S. based. These development professionals are tasked with not only maintaining the current Amano McGann software packages but also defining and developing future software versions on existing and future platforms, developing all custom software features, reports and integrated interfaces. Having these individuals on staff helps expedite these types of integration requests. Amano McGann will work with the City of Miami Beach to integrate their Accounts Receivable System into our iParcProfessional solution. 3) Customer Accounts: The City currently utilizes a Parking Permits Manager System (a proprietary software program developed by the City’s Information Technology Department) to manage and sell customer monthly permits to the parking facilities. The City is seeking a system that will interface with the City’s Parking Permit System to retrieve customer payment status real-time or have the ability to import data real-time from the Parking Permit System to update customer account information. Custom applications are commonplace in our industry and company, and we welcome any opportunity to improve upon our systems. Amano McGann has on staff 37 software development professionals that are U.S. based. These development professionals are tasked with not only maintaining the current Amano McGann software packages but also defining and developing future software versions on existing and future platforms, developing all custom software features, reports and integrated interfaces. Having these individuals on staff helps expedite these types of integration requests. Amano McGann will work with the City to integrate their Parking Permits Manager System into our iParcProfessional solution. 4) Payment Credentials: The system should have the ability to accept payment credentials i.e. bar codes, QR codes, NFC and RFID accounts at all entry and exit lanes to be used for monthly and transient users. Amano McGann’s payment acceptance devices accept all major payment credentials including credit card, cash, coin, barcodes (validations/reservations), Payment by Phone, NFC and RFID. NFC and RFID have a few different protocols and an industry standard has not been 68 determined. The City of Miami Beach can choose which one it would prefer and Amano McGann can develop that interface if desired. C. ALARMS System shall have the ability to automatically detect and report fault conditions. The system shall perform a diagnostic check on a routine basis and provide notification for fault conditions and equipment failure. Fault conditions shall be categorized by severity and the system shall provide notification regarding any individual fault condition, category of fault, or user-selected group of faults. The system shall provide a continuous end-to-end self-checking capability System shall be capable of generating alarms for any user selectable event type. Alarm Hierarchy shall be completely configurable so that City can adjust priority of alarms, audible tones, where the alarms are sent, etc. Included in the iParcProfessional system is Amano McGann’s Notification Services Module, which represents a simplified way to pre-program reports, alarms and statistics and have them sent to your PC or Smartphone. Utilizing email or SMS, management receives pertinent information anywhere, including occupancy, attendant efficiency, daily revenue statistics, alarm conditions and more. The Notification Service Module makes programming easy, the tree structure makes it simple to select user- selectable information, and information can be set to an individual or a group. The City of Miami Beach will have the ability to adjust the priority of the alarms inside the Notification Services and for Alarms through the OPUSuite software. D. EQUIPMENT All equipment shall operate in all exterior weather conditions in the Miami Beach area for both indoor and outdoor conditions. Equipment exposed to outdoor conditions shall not rust or corrode for a period of no less than five (5) years. The system configuration shall provide lane autonomy such that no single point of failure of a device shall cause an operational failure of surrounding lanes. Equipment at a single lane may fail causing a shutdown of a lane; however, the failure shall not affect other lanes. Below Amano McGann has provided physical descriptions along with operational descriptions for each piece of hardware and software proposed to the City of Miami Beach to meet the needs stated above. In addition, cut sheets of the respective equipment can be found in the Additional Information section of this response. Short demonstration videos highlighting the features and functionality of the hardware devices have also been provided with the electronic submittal accompanying this response. HARDWARE/EQUIPMENT Indoor Equipment/Enclosure General Requirements Amano McGann will provide enclosures, which meet or exceed the standards set forth in the ITN by the City of Miami Beach. Amano McGann will equip each site with computers, communication devices, cabinets and racks to house the devices being provided as part of our solution. Each unit will be lockable and keyed uniquely as to ensure the integrity of the system and be designed to meet the airflow, accessibility and power requirements set forth. These cabinets will require installation in normal office level environmental control areas of the facility. 69 Outdoor Equipment/Enclosure General Requirements Amano McGann’s OPUS series equipment is powder coated to prevent rust from occurring. The general specifications for Amano McGann’s OPUSeries outdoor equipment are listed below. Component Condition Temperature -20 degrees F to 120 degrees F  -29 degrees C to 49 degrees C Relative Humidity 10 to 95 percent (non-condensing) Precipitation Blowing rain, 45 degrees at 20 PSI Noise Exposure No rating Shock and Vibration No rating Sand, Dust, and Contaminants Intermittent industrial area exposures Possible Hazards Vandalism, power disturbances All equipment, both in-lane and centrally located, will be protected by bollards positioned to minimize the risk of damage to the equipment. When possible, the bollard positioning will also take into consideration the safety of the patrons using the device. Amano McGann will install unique keys to the lane devices during the manufacturing process of the lane and payment devices. Each similar lane device will be keyed identically yet different from the others. Therefore, an individual who requires access only to the ticket dispenser to replace a sleeve of tickets does not have access to the gate. Each Pay-on-Foot device, which handles cash, is uniquely keyed at both the exterior and interior levels to maximize security. The computer cabinets supplied by Amano McGann will have uniquely keyed locks as well. The OPUS series Ticket Dispenser, ExpressParc, Automated Pay-on-Foot Full Service, Pay-on-Foot Credit Card Only, and Full Service Pay-in-Lane device all have thermostatically controlled heaters. High Resolution Camera and Intercom Control The Intercom System design provides patrons, employees, staff and maintenance the ability to respond to or initiate assistance while stopped in a vehicular lane. Each Entry Station, Exit Station, and Automated Pay-on-Foot Station will include a push-button intercom that provides two-way communication with the caller needing assistance. The devices are IP addressed and will be linked to the server application located in the parking office. Actions that occur on the system will be recorded using a reporting tool in the server application. In addition, the count system will notate any vend occurrences for historical reporting. VoIP Intercoms Integrated Commend VoIP intercoms will be installed in applicable Entry, Exit, and Pay-on-Foot devices. VoIP intercoms are IP addressable and provide crystal clear 16 kHz audio clarity. The intercoms use Digital Signal Processing to provide superior speech quality, noise cancellation, and automatic volume adjustment for optimum performance. Additionally, the intercoms can be combined with Amano IP pinhole cameras in each device to provide a comprehensive customer service environment in which a customer service associate can see, hear, and communicate with a patron in the lane. This solution also provides an additional layer of revenue integrity as the service associate can often identify any problems the patron is having and correct them without having to remote vend the gate for free egress. 70 Phone Based Intercoms Integrated phone based intercoms will be installed in applicable Entry, Exit, and Pay-on-Foot devices. The intercoms use a phone line to call up to five different phones numbers with the ability to program specific numbers for specific days or times. Additionally, if for any reason there is no answer at the primary number it will automatically roll to an alternate number. The person on the receiving end has the ability to vend a barrier gate from their phone if needed. If the gate should be vended by the intercom, the Amano McGann Count System will monitor and record the instance for historical reporting purposes. The IP cameras have onboard I/Os which can be used to trigger camera alarm video windows to appear when triggered. A product sheet with camera specifications and further details has been provided in the Additional Information section. Ingress and Egress Lanes The lanes will be configured with the appropriate devices to provide the functionality required for the lane. Ingress lanes can be configured as simply as loops, access readers and barrier gates to as complex as loops, ticket dispensers, lane signaling equipment, directional signage, facility signage and credit/debit card readers and any mix in between. Egress lanes also have the flexibility of being configured with as little as loops, access readers and barrier gate to loops, access readers, ticket acceptors, pay-in-lane device, lane signaling equipment and credit/debit card readers and any mix in between. Typical ticket issuance time is approximately three seconds from the time the button is depressed until the ticket is removed from the throat. The gate is actuated upon the ticket being removed from the throat. A ticket, which has been paid at a central Pay-on-Foot device, has a processing time of approximately three seconds as long as the ticket is being presented within the allowed lag time. The gate is actuated immediately following the verification of the ticket falling within the time frame. See the diagram on the following page for a typical ingress or egress lane. 71 INGRESS AND EGRESS LANESCMB– 2014 - 0710/16/20 NONEE.J.L. CMB_2.D-AProx and otherCredit Cards2699 Patton Road, Roseville, MN 55113 612-331-2020 Fax: 612-331-5187©2014 Amano McGann, Inc.2699 Patton Road, Roseville, MN 55113 612-331-2020 Fax: 612-331-5187©2014 Amano McGann, Inc. The Amano McGann system allows for multiple methods of credit/debit card utilization. The most common method is for an individual to pull a ticket, bring the ticket to the ticket acceptor unit located in the exit lane and insert the ticket. The fee is calculated for the ticket based upon the duration of stay and the rate structure applied to the ticket. The fee is then displayed to the patron who would insert the credit/debit card to satisfy the fee. The credit/debit card transaction is processed and sent for authorization. Upon receiving the authorization back from the processor, the transaction is completed. The patron then has the option to request a receipt by depressing the receipt button or simply exiting the facility as the gate has been vended. The system also offers the ability for the patron to present the credit/debit card at the entry. Upon validation of the card, the system will vend the gate and allow entry into the facility. The card is presented again at the exit where the entry time is matched with the exit time and a fee is calculated based upon the rate structure that has been assigned to this type of activity. The fee is sent to the processor for authorization. Upon receiving authorization back from the processor, the transaction is completed. The patron then has the option to request a receipt by depressing the receipt button or simply exiting the facility as the gate has been vended. Processing of either of these transactions is dependent upon bandwidth of connection to processor and processor turn time. Typically, this process takes approximately 4-6 seconds. The Amano McGann ticket acceptor has the ability to accept validations on both ticket transactions and credit/debit card in/out transactions. The validation processes offered by Amano McGann allows for flexibility as well. The City of Miami Beach has five options for validations with our system, all of which will work with the ticket acceptor units and are barcode based. First, would be a barcode chaser ticket encoded on the same stock as the transaction tickets. The validation would be inserted into the ticket acceptor after the fee has been calculated. The appropriate discount would be applied and any remaining value would then be redisplayed. Second, is a table top mechanism which would reside at validating locations. The transaction ticket would be inserted into the device where the validation would be applied to the ticket in the form of another barcode. This barcode would be read at the ticket acceptor mechanism, along with the entry barcode information to calculate and discount appropriately. If any value was remaining after the validation, it would be displayed on the device and payment would be requested. Third, would be some type of print media validation that The City of Miami Beach has authorized and programmed into the system. This validation would be presented to the FlexScan reader built into the device after the transaction ticket had been inserted into the ticket acceptor and a fee had been calculated. The appropriate discount would be applied and any remaining value would be displayed and payment requested. Fourth, is a web based solution (eFlexPrint™) whereby the validating account would have a log in credential which would determine the validations available to them and could print out a barcode to present to their customer accordingly. Lastly, is another web based solution (eParcVal) whereby the validating account would have a log in credential which would determine the validations available to them. Instead of printing out a barcode, the account would apply the discount directly to the ticket through the user interface. As with the other methods, any remaining balance after the validation was applied would be displayed and payment would be requested. The Amano McGann system tracks ticket activity through each step of the process. Real-time activity can be viewed as well as all activity being recorded in the database for historical reporting purposes. When a ticket is presented to the ticket acceptor, it is not returned to the patron unless the transaction is cancelled. Whether the ticket had been paid at a central pay location or paid in the lane via credit card or validation, the ticket is marked both physically and in the system and then deposited into a bin 73 inside of the device. Should someone gain access to the tickets that have been deposited into the bin, the system would recognize them as completed transactions and not allow for any other activity. The Amano McGann ticket dispenser will greet the customer with a LCD display prompting their action along with a flashing blue button which will be depressed to issue the ticket. After the ticket has been issued, the screen changes to instruct the patron to retrieve the ticket and then will show the gate raising and instruct the patron to drive forward when the signal has been sent to vend the gate. The Amano McGann system monitors all devices for alarm situations. If a mechanical issue arises, the system is notified. When programmed to do so, the Notification Services module will then notify the appropriate individual of the issue via email/text of the issue. The email/text includes the alarm and the associated device. A distribution list can be programmed for each type of alarm so that only the needed individual(s) are notified. Each ticket dispenser, ticket acceptor, pay-in-lane, full service pay-on- foot, and credit card only pay-on-foot device has a pin hole style camera installed. These cameras can be connected to a DVR so that all activity can be reviewed as desired. Full anti-passback controls are a standard feature of the Amano McGann system. The Amano McGann system maintains real-time counts of the facility and different user groups. The counts can be viewed by connecting to the server, displaying on count boards, displaying on a web page or distributed on a schedule via email. Counts can be displayed as a facility, transient or contract. In addition to viewing real-time, the system captures count levels on a scheduled basis for historical reporting. The Amano McGann ticket dispenser is a dual ticket feed mechanism. Tickets are fed from one box until all tickets are used from that box. The second sleeve of tickets is fed into the writing mechanism and in waiting until the first box is depleted. When the sensor of the first throat signals that the throat is empty, the second throat is activated and feeds tickets into the mechanism. At this time, the “low ticket” indicator is activated. This is an alarm situation and recognized by the server. If the alarm has been programmed in the Notification Services module, an email/text of the alarm will be sent to the appropriate individuals. The Amano McGann Count system allows for operators to adjust count availability for the facility and user groups with the proper log in credentials. As monthly contracts are increased or decreased, the amount of spaces reserved for them can be adjusted. Likewise, as those numbers are adjusted, so will your available spaces for transients. Upon reaching the programmed threshold, the count system will send a message to disable the ticket dispenser and engage the lot full sign. Should a transient individual ignore the lot full sign, the ticket dispenser LCD screen would display LOT CLOSED and would not issue a ticket. However, a monthly cardholder with access to the facility would be allowed to enter the facility. Depending upon how the thresholds have been set, once the transient available spaces have reached a programmed level, the lot full sign will disengage and the ticket dispenser will be released to issue tickets again. The Amano McGann system allows for specific counts to be sent to designated signs in real-time. As the count that is specified to be displayed changes, so does the sign. This can be the number of transient spaces or facility spaces. Each sign can be programmed to display a different count or all the same. Communications to the signs can be accomplished via RS-485 or Ethernet, whichever is available. 74 Ticketless Solution In addition to the options above, Amano McGann offers a completely ticketless solution that helps minimize the use of consumable materials such as tickets and ribbons and address the industry shift towards the growing demand for credit card in/out, Pay by Phone, and mobile wallet solutions. This is accomplished through the Amano McGann Universal Reader. The Amano McGann Universal Reader is a consolidated ticketless entry/exit solution featuring a five- line display, credit card, intercom, magnetic access card configuration and options for proximity access, FlexScan barcode imaging technology, receipt printing, and Command Center integration. For credit card in/out parkers, they simply insert a valid credit card on entrance and they are allowed entry to the paring facility. On exit, the parker will insert the same credit used on entry and a fee will be displayed. At this time the parker will have the opportunity to scan barcode coupons at the FlexScan reader to discount the parking fee. Once all discounts have been applied, the parker presses the “complete” button and the transaction completes. Other types of parkers will scan or insert the media that they are using to access the parking facility and access will be granted. On exit, if a fee is owed the parker will have the opportunity to present discount coupons or pay any overage with a valid credit card. Barrier Gates The Amano McGann Direct Drive Barrier Gate has a control mechanism inside the gate which allows for the gate arm to be raised or lowered. The gate arm can either be pulsed open or locked open from the server software. A schedule can be set up to raise certain gates or all gates and then lower them a specific time or day of the week using the macros that are available in the count system. The barrier gate is also equipped with a failsafe reversing mechanism. If the arm strikes an object on the way down, it will retract to the upright position. If a presence is detected on the closing loop, the gate will stay in the up position until the presence is cleared. If no presence is detected, there is a timer in the gate that will allow for the arm to start to lower again in 10 seconds. During a power failure, due to the gate being a direct drive gate, they are fail safe or fail open. Therefore, no steps would have to be taken to allow traffic flow to egress. Pay-on-Foot and Credit Card Only Stations Amano McGann Pay-on-Foot and Credit Card Only Stations will be made part of the PARCS system and handled similar to the lane equipment. Each pay station will be networked into the system via Ethernet cable and will communicate to the server in a bi-directional manner. The pay stations will The devices will accept rate structures and time and date synchronization from the server while communicating all transactional and alarm information back to the server. These payment devices can be programmed with several rates and be maintained in the device at all times. The devices can also accept barcoded validations. The Pay Stations have a UPS built in as a standard feature. The UPS provides a short period of time of operation before shutting down. Once the power is restored, the unit should run through a startup sequence to reinitiate the unit and ready it for operation. Amano McGann offers a couple of possibilities for a customer who has lost his/her ticket. The simplest solution is for the customer to depress the lost ticket button at the Pay-on-Foot Station. The City of 75 Miami Beach operator would have a flat fee amount designated for a lost ticket transaction. This fee would appear on the display with a request of payment for the amount due. Upon receiving the payment, the Pay-on-Foot would dispense a ticket that has been encoded as paid and allow the patron to present it to the ticket validator in the exit lane. As long as the patron reached the ticket validator within the allotted lag time, the patron would be allowed to exit the facility. Another option is to use Negotiated Fee which would entail the patron pushing the assistance button and the system manager pushing a rate to the device. Multiple rates can be configured and it is an operational decision as to which rate is assigned. After the fee is satisfied, the Pay-on-Foot dispenses an encoded ticket to use at the exit lane in the ticket validator. A damaged or mangled ticket would be handled in the same manner as a lost ticket and is an operational decision on what methodology is employed. The Pay-on-Foot station recycles both notes and coins. Therefore, only notes that are larger than the notes being dispensed or when a bad read occurs are vaulted. The coin acceptor can recognize up to 12 different coins. Coins that are being dispensed are recycled into the hoppers and the others routed into the coin vault. The Pay-on-Foot Station can be equipped with a proximity reader which would be interfaced into the Accounts Receivable module. When monthly patron’s proximity card is presented at the Pay-on-Foot Station the account would be retrieved and the status displayed on the screen. The monthly parker would then have the option to make a payment to advance the paid through date. Payment can be made via cash or credit card. The Pay-on-Foot stations are ADA compliant. SOFTWARE MODULES/SERVER EQUIPMENT Central Monitoring Station (CMS) and Facility Management System (FMS) There are three different Graphical User Interfaces (GUI) available for the City of Miami Beach to utilize. The following diagram shows how the interfaces connect from the CMS to FMS and what key features are available. Remote access to the CMS and FMS software is web based and can be accessed from any PC. 76 CloudGRAPHICAL USER INTERFACE CMB – 2014 - 0710/16/20 NONEE.J.L.CMB_1.A.5-BCMS – Amano OPUSuiteFMSEntryExitPSFCCMS – WEB InterfaceInternet Availability Multi-Site / Multi Tennant Consolidated Reports Multi Facility DashboardManage permit holdersRemote Vend CapabilityFMS – WEB InterfaceInternet AvailabilityConnection to Individual FacilityRemote Vend CapabilityFacility ReportingFMS – InterfaceAvailable at FMSFacility ReportingTransaction DataSite Configuration2699 Patton Road, Roseville, MN 55113 612-331-2020 Fax: 612-331-5187©2014 Amano McGann, Inc. The software has several security levels, so different managers and supervisors can be assigned preprogrammed access levels of the software’s capabilities. These access levels may be changed at any time, but only by the administrator user or a user assigned administrator rights. The following are features for both the CMS and FMS:  The system can hold an unlimited amount of access cards at each facility level.  The system can store 26 different rate structures at each facility.  Unlimited time zones can be established for access cards at each level.  The PARCS system utilizes Crystal Reporting and stores the data in a SQL data base.  All data tables will be backed up as part of the nightly SQL backup.  Amano McGann can provide a data dictionary for the data tables if needed.  Tickets are assigned a transaction number by the software when the ticket dispenser issues the ticket. Transient Parking Software The proposed system will provide a fully integrated solution for all parking applications, utilizing transient revenue control with ticket tracking, access control, barcode web validation system, debit account access, real-time credit card processing and accounts receivable. The system is designed to generate and maintain the activity and revenue reports that efficiently and accurately reflects the parking operating results. Upon entering a public entry lane, patrons will take a ticket from the ticket dispenser or insert their credit card. Patrons who have their entry ticket and any validations they have collected with them will have the option of paying by credit card at Credit Card Only Central Pay Stations or via cash or credit card at centrally located Pay-on-Foot Stations prior to returning to their vehicles. After returning to their vehicle, patrons will proceed to any of the appropriately signed patron exit lanes. If at a Credit Card Only lane, patron will insert their ticket and the parking fee will display. Patron will then be instructed to present any validation coupons or their credit card for payment. After credit card has been returned to the patron and the transaction process completed, the exit station will dispense a receipt. Once the patron has pulled the receipt, the gate will open to allow the patron to exit. If the patron inserted their credit card on entry, patron will insert the same credit card into the exit device. After credit card has been returned to the patron and the transaction process completed, the 78 exit device will dispense a receipt. Once the patron has pulled the receipt, the gate will open to allow the patron to exit. If the patron chooses to exit via a cashiered lane, patron will hand their entry ticket and any validation coupons to the cashier. Cashier will insert the entry ticket into the validator of the fee computer, then present any validation coupons to the integrated barcode imager. The fee will be calculated and displayed to patron. The cashier will collect any fees owed, process change, and provide the patron a receipt. Upon closing of the cash drawer or completion of a credit card transaction, the gate will vend to allow the patron to exit the facility. If the patron has paid their fee at a Pay-on-Foot Station and has exited within the programmed grace time, then the Exit device will vend the gate and allow the patron to exit. All payment and ticket tracking transactions will be reported in real-time via the Revenue Management software module. All credit card transactions will be processed by a secure PCI PA-DSS approved real- time credit card processing application. The Intercom System design provides patrons, employees, and contract parkers the ability to respond to or initiate assistance while stopped in a vehicular lane. Each ticket dispenser, Exit device, Pay-on- Foot station, fee computer, and specified contract parking entrance and exit reader will include a push- button intercom that provides two-way communication with the caller that needs assistance. All system components will be connected to the iParcProfessional facility management software to provide real-time data and comprehensive reports. Information in the PARCS equipment can be accessed remotely given that the user has the proper credentials in the iParcProfessional Software. Negotiated Fee provides the ability for parking operations personnel to remotely respond to transient patrons at the exit device who have lost their ticket or their ticket is damaged beyond use. Using the iParcProfessional Web Client, a remote operator is able to push a fee to the exit device from a remote location, allowing the patron to pay the fee, complete the transaction and exit the facility. Patrons who drive to the exit of the facility and have lost their ticket will press the intercom button on the exit device for assistance. The parking administrator selects the appropriate device from where patron has called, enters the appropriate Lost Ticket fee, as well as the reason for the action, and then instructs the patron to insert their credit card. The Lost Ticket fee displays, the transaction is processed, then upon patron’s removal of receipt, the gate will vend. A “Negotiated Fees Report” tracks these transactions in the proposed system’s reports. Information at the Pay Station is transmitted to the iParcProfessional Software in real-time. If the unit loses communication, data is stored on the units flash memory card such as; transactional data, alarm data and validations. Alarm events are recorded at the Pay Station and at the PARCS software. These alarms include door being opened, receipts are low, tickets are out, change money is low and collection bins are full. After returning to their vehicle, patrons will proceed to any of the appropriately signed patron exit lanes. If at a Credit Card Only lane, patron will insert their ticket and the parking fee will display. Patron will 79 then be instructed to present any validation coupons or their credit card for payment. After credit card has been returned to the patron and the transaction process completed, the exit station will dispense a receipt. Once the patron has pulled the receipt, the gate will open to allow the patron to exit. If the patron inserted their credit card on entry, patron will insert the same credit card into the exit device. After credit card has been returned to the patron and the transaction process completed, the exit device will dispense a receipt. Once the patron has pulled the receipt, the gate will open to allow the patron to exit. Grace Periods are programed at the facility level. This is accomplished by entering the desired grace period into the entry devices. Each facility can have its own grace period rules. It can be changed remotely by accessing the equipment through the PARCS software. Payment Credential Processing Software Different payment credentials can be utilized at the facilities once the protocols have been determined and the interfaces have been developed for those applications that are not currently standard. Such non-standards include NFC as there are a couple of protocols and a standard has not been determined. The City of Miami Beach can choose which one it would prefer and Amano McGann can develop that interface if desired. When entering the facility, customizable audible messages can be programmed into the entry devices to instruct the customer to “press button for ticket or insert credit card” to enter the facility. The same applies to the exit devices. Customizable messages can be programmed to instruct the customer to “insert ticket or other credential” for exit. Graphics on the exit devices and Pay-on-Foot stations along with audible messages instruct the customer on how to insert the ticket and/or credit card. The ticket is inserted with the “notch” towards the device with barcode up and credit cards are inserted with the magstripe down and to the right. In the event of credit card in / credit card out, the patron would insert their credit card on entry, then the patron will insert the same credit card into the exit device. After the credit card has been swiped by the patron and the transaction process completed, the exit device will dispense a receipt. Once the patron has pulled the receipt, the gate will raise to allow the patron to exit. The PARCS database only stores the last four digits of the credit card along with the associated entry/exit time and this information is searchable in the database. The PARCS system stores a “black list” or cards that the system will automatically reject and this list is shared system wide. Depending on the type of credential presented, 4-7 seconds is standard processing time for real-time credit card processing. Batching can occur automatically within the software when a connection to the clearinghouse is lost. Once the system is back online with the clearinghouse, the transactions will be processed. The payment devices will act as normal during this time. An example of a credit card batch report that is accessible through the reporting software module is shown on the following page. 80 Page 1 of 1AMANOMCGANN BATCH TRANSACTION REPORT Batch ID: 5, 4 Printed on 04/23/2013 11:02 Batch IDClient ID Transaction Time Comment Credit Card Number Amount AuthorizationType Auto/ Manual Online Ticket 1234000300152 $6.00 Y908334 404/23/2013 08:33:44 1 Processed *2840 Manual Online Ticket 1234000529426 $6.00 Y908334 404/23/2013 08:33:44 1 Processed *2840 Manual Online Ticket 1234000809850 $6.00 Y908334 404/23/2013 08:33:44 1 Processed *2840 Manual Online Ticket 1234000886913 $6.00 Y908334 404/23/2013 08:33:44 1 Processed *2840 Manual Online Ticket 1234000673794 $6.00 Y908334 404/23/2013 08:33:44 1 Processed *2840 Manual Online Ticket 1234000143501 $6.00 Y908334 404/23/2013 08:33:44 1 Processed *2840 Manual Event Parking 20000002 $2.00 Y908334 404/23/2013 08:33:44 1 Processed *2840 Manual Online Ticket 1234000136938 $3.00 Y908334 404/23/2013 08:33:44 1 Processed *2840 Manual Online Ticket 1234000251874 $6.00 Y908334 404/23/2013 08:33:44 1 Processed *2840 Manual Online Ticket 1234000551612 $6.00 Y908334 404/23/2013 08:33:44 1 Processed *2840 Manual Online Ticket 1234000873098 $6.00 Y908334 404/23/2013 08:33:44 1 Processed *2840 Manual Online Ticket 1234000483531 $3.00 Y908334 404/23/2013 08:33:44 1 Processed *2840 Manual Online Ticket 1234000087277 $3.00 Y908334 404/23/2013 08:33:44 1 Processed *2840 Manual Online Ticket 1234000074241 $6.00 Y908334 404/23/2013 08:33:44 1 Processed *2840 Manual Online Ticket 1234000287743 $3.00 Y908334 404/23/2013 08:33:44 1 Processed *2840 Manual WirelessValetTerminal $5.00 Y910050 504/23/2013 10:05:06 600 Processed *2840 Auto Transaction Summary Total Transactions: 16 $79.00 Processed: 16 C:\McGann\Reports\SETTLECCMCGANNBATCHSPSQL.RPT Monthly Parking Software Amano McGann’s iParcProfessional Card Access modules contain the following features: Debit Access Control – Patrons enter and exit at unattended lanes with no ticket or cash. Facility access is card based (Proximity, AVI, Magstripe, etc.). Debit is based on rate, time, or uses and allows for the ability to “recharge” accounts remotely and automatically with credit card on file. Shared Accounts/Carpool – Issue access cards to a group of parkers and set an occupancy limit. Once the limit is reached, you can deny access, allow as a violation, or charge them from preprogrammed rate structures. Advanced Shared Accounts allows multiple occupancy thresholds with separate rates. Auto Activation – Allows temporary one-day or multiple-day cards that activate on the first use, then automatically lockout on the expiration date – works with proximity, magstripe, barcode, etc. Accounts Receivable (A/R) – The module enhances audit controls and financial tracking while maintaining a customer base for the purposes of invoicing and revenue collection accountability. Late fees can be set by account, dollar amount, and/or a percentage of outstanding charges. The module offers credit card payment tracking with the ability to setup separate general ledger accounts for each credit card type. Reports include transient summary, account aging, aging summary, prepaid cardholders, A/R payment charges, reverse payments, cash income, and invoices. The Amano McGann iParcProfessional Card Access Module gives the City of Miami Beach the ability to limit monthly parkers to certain areas of garages along with the ability to limit parkers to defined operating hours. Violations to these rules can be handled in one of two ways. Soft anti-passback would allow the parker to access the parking garage and an alert would be generated in the server and an email can be sent to the parking operator. A hard anti-passback would not allow the monthly parker access to the facility. With the Shared Accounts Plus module, the City of Miami Beach can issue access cards to a group of parkers and set an occupancy limit. Once the limit is reached, you can deny access, allow as a violation, or charge them from preprogrammed rate structures. Shared Accounts Plus also allows multiple occupancy thresholds with separate rates per account group. Monthly parking rates are assigned to each parker or group of parkers in the Card Access Database and the number of monthly parkers can be set at each facility through the Web Client module. The PARCS system can accommodate variable rates across all of the facilities and rates can be set to increase or decrease at a predetermined time. Invoices can be run manually or batch invoicing can be done manually each month. The PARCS allows pro-rata invoicing by the time remaining in the month that invoicing is to begin. The system is also designed to carry receivables on accounts and reoccurring charges can be auto-populated. The Amano McGann OPUSeries Pay Stations or Fee Computers allow monthly parkers to add funds to their account. The monthly parker will “swipe” their access card at the Pay Station and then select the amount they would like to add to their account. The amount is added to their account in real-time. The Amano McGann OPUSeries Pay Station has the ability to add funds to Debit type cards and other Smart Cards assuming those organizations are willing to work with Amano McGann on the interfaces. 82 Amano McGann has done several integrations with other Smart Cards such as Blackboard and CBORD. Amano McGann access readers communicate to the Card Access module and determine whether it is a debit by use or a monthly parker with a contract rate. This communication occurs in real-time. Validations Amano McGann utilizes several different options for validating entry tickets. These include eFlexPrint, eParcVal, eValidators, and the Mass Validation System. Any combination of these can be used at any facility or custom validations can be created by the City for Miami Beach or an authorized third party. Amano McGann’s eFlexPrint, is a web based solution that allows the administrator to create unlimited user groups across the CMS and FMS network. Validations created by the eFlexPrint system are QR barcodes that are scanned in the FlexScan reader of the OPUSeries devices. Amano McGann’s Bulk Validation unit can also create validations. These validations are chaser tickets that would be inserted into the exit devices or Pay-on-Foot stations. Amano McGann’s eParcVal (Online Validation system) allows the user to input the customer’s ticket number into the validation website and apply the appropriate validation type. eValidators are also available. These are desktop units that validate a customer’s ticket one at a time. The customer’s ticket is inserted into the eValidator and the system applies the predetermined validation. Using the eFlexPrint system, the user logs into the system and selects the validation to print. The system prints a QR barcode that is scanned in the FlexScan reader of the OPUSeries devices. The printing occurs on a lottery style printer at a rate of 2400 per hour. The Bulk Validation system prints a chaser ticket at a rate of 1200 per hour. Validations are tracked through the software as they are used and created. Billing can occur by either pre-selling or after the validations are used. Validations created by the eFlexPrint system are scanned in the FlexScan reader of the exit devices. Validations created by the Bulk Validation System are inserted into the ticket throat as a chaser ticket. Validations applied through eParcVal (Online Validation System) are applied directly to the customer’s ticket. The processes/equipment for each validation type is described below:  eFlexPrint – web based system that utilizes a lottery style printer to produce QR barcode validations. These can be produced by the parking operator and pre-sold or a tenant can produce them and the operator can bill back.  Mass Validation System – desktop units with a touchscreen that allows the user to create chaser coupons in bulk. The user would typically pre-sale these coupons.  eParcVal – online validation system is completely web based and encodes directly to the customers ticket via the PARCS software.  eValidators – encodes the validation directly to the customers ticket and prints an additional encrypted dot matrix QR code.  Custom Validations – barcode validations can be created by the City of Miami Beach or an authorized third party. These barcodes are imported into the parking system through Amano McGann’s iConnect Software and are read at the FlexScan readers. 83 The administrator will be responsible for assigning roles and permissions for the validation program and only users with the appropriate rights will have access to the system. Validations can be configured to offer a percentage discount, dollar amount, rate change, number of uses, and time. These can be used in any combination. The formats can be combined and the validations can be limited to certain days and time. Validations can also be deleted at any time after they have been created. The validations can be configured to work at certain facilities or at all facility locations. The exit devices can accept multiple validations or they can be programed to only accept one per transaction. An image of each type of validation ticket has been provided on the following page. 84 VALIDATIONSCMB– 2014 - 0710/16/20 NONEE.J.L. CMB__2.D-C_Entry Ticket processed in eValidatorWhen the ticket is inserted in the device, the fee will be calculated and the vaidation will be applied.Chaser TicketThe chaser ticket is inserted in the device after the parking ticket has been inserted and the fee is calculated. When the chaser ticket is inserted, the validation amount is applied to the fee.eFlexPrint TicketThe eFlexPrint validation coupon is presented to the FlexScan Reader after the parking ticket has been inserted and the fee is calculated. When the eFlexPrint ticket is inserted, the validation amount is applied to the fee.2699 Patton Road, Roseville, MN 55113 612-331-2020 Fax: 612-331-5187©2014 Amano McGann, Inc. System Reports Software Amano McGann’s iParcProfessional Report Generator comes standard with over 100 reports that can be used to reconcile daily cash, credit and tickets. Reports can be accessed directly from the application server, through a web client or from the OPUSuite. The administrator manages access to these applications and individual reports. Amano McGann’s Report Generator Module utilizes Crystal Reporting and stores the data in an SQL database. Maps of the database can be provided for custom reporting needs. Amano McGann can also provide custom reports as needed by the City of Miami Beach. There would be an additional cost for this service and it would depend on the complexity of the report requested Reports can be generated in a text and/or graphical manner and can be printed or saved to any external media. Report schedules can be setup to run at designated times and days and can be scheduled to be emailed at any given time and day of the week. Reports can be consolidated across all facilities using OPUSuite. This cloud based program uses data from all sites to provide comprehensive reporting. The OPUSuite comes standard with a customizable dashboard that allows you to see how the facilities are operating at a glance. An example of how these reports can be accessed has been provided on the following pages. Please see the electronic submission accompanying this response for a full sampling of reports. 86 PARCS - REPORTCMB– 2014 - 0710/16/20 NONEE.J.L. CMB_1.D2699 Patton Road, Roseville, MN 55113 612-331-2020 Fax: 612-331-5187©2014 Amano McGann, Inc. CONSOLIDATED REPORTSCMB – 2014 - 0710/16/20 NONEE.J.L. CMB_2.D-DSelect facilities to be included in the report2699 Patton Road, Roseville, MN 55113 612-331-2020 Fax: 612-331-5187©2014 Amano McGann, Inc. Key Components Amano McGann has provided the following overview of the key components proposed to meet the specifications outlined in the ITN for the City of Miami Beach. iParcProfessional Revenue Management Software  Store all revenue transactional data within the database for comprehensive reporting and a complete audit trail at your fingertips  Real-time transaction window displays transaction details for Fee Computers, Pay Stations, Entry Stations and more  Remote programming capability for setting up rates, validations, and more  Device alarm monitoring lets management select and view multiple levels of alarms  Alarms to alert management with on-screen flashing text or audible notification  Track tickets with real-time access to outstanding and unreconciled ticket reports  Maximize your revenue potential by analyzing reports and adjusting rates and policies iParcProfessional Card Access Software w/ Debit Functionality  Controls access, provides information on cardholders, and displays usage  Add, edit, and delete cardholder records per individual, per account, or per access group  Intuitive navigation and user-friendly interface offer a minimal learning curve for end-users  Prevent pass-back violations by enforcing soft (warning) anti-passback or hard (lockout) anti-passback  Change reader parameters; or add, delete, and edit time/day schedules for cardholders with unique access requirements  Generate a wealth of reports including Card Activity, Access Group Activity, Cardholder Status, and more  Intuitively sort and select the database fields for a user-defined report  Debit functionality provides flexible control based upon actual usage. Parkers pay in advance for a specific dollar amount, time period or number of uses. 89 iParcProfessional Count Monitor Software  Accurately displays differential space counts: Total, Occupied, and Available  Differential counts per Facility, Transient, and Contract Cardholder  Displays non-resettable counts of equipment activity: Gate Vend, Ticket Vend, Card Vend, Arming Loop Signal, Closing Loop Signal, etc.  Remote control of lane equipment  Create macros to automate equipment events (Raise/Lower Gates, Enable/Disable Entry Stations, etc.)  Displays occupancy percentages and is resettable by time of day  iParcProfessional Credit Card Software  PA-DSS Validated  Interfaces to Fee Computers, Central Pay Stations and Exit Stations to provide credit card processing  Credit Card In / Credit Card Out – records credit card number at entry station and calculates the variable rate fee at the Exit Stations  Credit Card On-File – contract parkers can automatically charge their credit card each month for parking access privileges  Real-time approval of credit card transactions  Certified by a number of clearinghouses to process credit card transactions via the internet  Provides consolidated reporting  Utilizes PAYware Connect as third party processor for tokenization solution 90 iParcProfessional Web Client  Access iParcProfessional software functions through your web browser via the Internet and/or your LAN (Internet Explorer or Mozilla Firefox)  Generate reports via your web browser  Unlimited users  2 simultaneous users (standard – additional fees apply for more than 2 simultaneous user licenses)  No dedicated software needs to be installed on remote client workstation PC’s  iParcProfessional Business Alerts Software  Automatically send pre-programmed system alarms, alerts, and statistics to your PC and/or smart phone via email  Reports are automatically generated and automatically emailed per user-defined criteria: specific times of the day, day of week, date, e-mail address lists, etc.  User-friendly configuration iParcProfessional Integrated Accounts Receivable  Credit card on-file payment option for parker Access Groups  Posting payments and charges  Invoicing  Auto-lockout of accounts / cardholders in arrears  Full-featured account management  Suite of Accounts Receivable reports 91 OPUSuite  Unique cloud based multi-facility management  Microsoft Azure Platform  Multiple user enabled  Google Map integration  Quickly view managed sites  Personalized dashboards  User definable widgets  Facility widgets  Report widgets  Simplified facility and user setup AMG-1800 series Direct Drive Gate  Slim cabinet-style design  DC direct drive gear-motor  Selectable “Auto-Up” under power failure  Plug-in vehicle detector  Variable speed controls provides smooth operation  Thermostat-controlled heater 92 OPUS-2700 Series Entry Terminal  Issues barcode tickets  Credit card in functionality is enabled when used with OPUS-4500 for credit card out  5.7” color display  Voice announcement  TCP/IP network connectivity  Automatic dual ticket feed  Thermal ticket printer  Prints date, time, ticket number, machine number, and rate  Self-sharpening dual ticket feed cutter blade  Time is synchronized with the PC server  Aiphone™ LEF series intercom system  Optional for proximity reader  Optional FlexScan reader for barcoded mobile transactions, ID badges, coupons and pre-paid passes  Optional IP camera  Optional 3rd party intercom vendor kits OPUS-4700 Series Exit Station  Credit card transactions  5.7” color display  Credential tracking and redundancy report  Voice announcement  TCP/IP network connectivity  Thermal receipt printer with auto retract  Prints date, time, ticket number, machine number, and rate  Marks and voids retracted tickets  Time is synchronized with the PC server  Optional proximity reader  Optional FlexScan reader for barcoded mobile transactions, ID badges, coupons and pre-paid passes  Secure: no cash collected - no cash available  Optional IP camera  Optional 3rd party intercom vendor kits  Chip and pin option available 93 OPUS-4800 Series Credit Card Pay-on-Foot Station  Credit card, pay-on-foot only system  Processes barcode tickets and barcode bulk validation tickets  5.7” color display  Voice announcement  TCP/IP network connectivity  Thermal receipt printer with auto retract  Prints date, time, ticket number, machine number, and rate  Marks and voids retracted tickets  Motion sensor arming  Optional FlexScan reader  Secure: no cash collected - no cash available  Optional IP camera  Optional 3rd party intercom vendor kits  Chip and pin option available  Wall mount option OPUS-7700 Series Pay-in-Lane Exit Station  Unattended exit payment system accepts cash, credit cards and barcode bulk validation tickets  Processes barcode tickets from OPUS-2000 Entry Station  10.4” touch screen controlled device  Voice announcement  Cash recycling  TCP/IP network connectivity  Thermal receipt printer with auto retract  Prints date, time, ticket number, machine number, and rate  Marks and voids retracted tickets  Optional IP camera  Optional 3rd party intercom vendor kits  Chip and pin option available  Optional proximity reader  Optional FlexScan reader for barcoded mobile transactions, ID badges, coupons and pre-paid passes  Aiphone™ LEF series intercom system 94 OPUS-7800 Series Central Pay-on-Foot Station  Centralized payment system accepts cash, credit cards and barcode bulk validation tickets before patrons return to their car  Processes barcode tickets from OPUS-2000 Entry Station  10.4” touch screen controlled device  Voice announcement  Cash recycling  TCP/IP network connectivity  Thermal receipt printer with auto retract  Prints date, time, ticket number, machine number, and rate  Marks and voids retracted tickets  Motion sensor arming  Supports online and offline fee calculation  Optional IP camera  Optional 3rd party intercom vendor kits  Chip and pin option available  Optional proximity reader for contract parkers to recharge their account  Optional FlexScan reader for barcoded mobile transactions, ID badges, coupons and pre-paid passes  Aiphone™ LEF series intercom system  Wall mount option Universal Reader  Ticketless transaction speeds processing  Reads both 2D and linear barcodes from a variety of sources including smartphones, paper, and badges  Five-line display  Secure – no cash collected, no cash available  Increased throughput provides rapid exit from facility 95 Elite LS Multi-Space Meter  Pay and Display, Pay by Space or Pay by Plate  Integration with iParcProfessional Revenue System  5.7” high resolution, large screen user display  11” advertising screen  Real-time alerts, auditing and collections  Pay or add time at any unit in the area  LED lights for ease of use  Enforcement integration  Troubleshoot via screen  Pay with cash, credit card, tokens, smartcards or chip and pin option  Optional dual printer  Solar power option OPUS-5000 Series POS Terminal  PC-based operation for automatic parking fee calculation  Payments accepted by cash, credit card, check or barcode bulk validation tickets  Can be configured for Central or Exit Pay  Supports 4 tax rates, 26 rate structures and 9,999 store validations  Thermal printer with customizable receipts  15” color touch screen display  Finger print sign-in  Optional FlexScan reader  Optional External Chip and Pin ready credit card swipe reader  Fee display optional  External validator optional  Dual cash drawer optional 96 eFlexPrint  Customized validations for multi- tenant/multi-store facilities  Single or multi-use validations including settings for validity, start/stop dates and lot number  Multi-tiered password protected system  Print bulk or individual validation coupons  Ability to email a validation to a patron  Consolidated reporting  Fast, easy validation process  Patrons scan the coupon in the FlexScan Reader eParcVal  Web-based validation system  Customized validations for multi-tenant/multi- store facilities  Apply up to 3 validations per ticket  The patron only needs to keep track of one ticket to enter and exit the facility  Create or remove validations from any location with Internet access  Consolidated reporting  Fast, easy validation process  All entered validations are tracked to prevent unauthorized reuse 97 Mass Validation Ticket Production System  Print and encode coupons in bulk  Select validation/discount type and quantity encoding job  Uses standard magnetic stripe coupon stock – customize coupon graphics and copy facility or validation type  Machine-readable coupon automates validation transaction at Fee Computers and Pay Stations  Touch screen PC for easy operation  Built-in sign-on security requires ID Card with password  Audit reports list encoding activity by attendant, coupon type and date range  Accommodates up to 999 unique validation accounts ParkMe  Mobile app enabling drivers to find available parking and facility information  Can be used via smartphone, tablets, the web, or through an in-car navigation system  ParkMe app pulls real-time occupancy information from Amano McGann equipment to combine raw data with predictive algorithms  Drivers receive a graphical display of the current parking ecosystem quickly directing them to your facilities  On and off-street capabilities 98 eFlexPass  Web based application  Short stay passes generated by the facility  Owner/operator has the ability to charge a fee for eFlexPass or not  Make customized passes: o Day Pass: multiple use pass to use several times throughout a validity range o Day Pass Single Use: Pass for one exit during a validity range o Limited use pass: System deducts uses upon entry/exit a specified number of times during a validity range o Limit Use Pass Daily: Valid for one entry and exit during validity range, one total deduction o Exit Pass: Valid for one exit only during the validity date range.  Passes can be printed or emailed  Consolidated reports and anti-passback enabled  Less hassle, more control MiParc  Pay for parking on a contract of debit online anywhere, anytime  Check balance, add funds, print reciepts  Consolidated reporting and control  Integrates with iParcProfessional Accounts Receivable and Debit system to automatically recognize patron as a contract parker or deduct the fee for debit parkers  Cashless payments  Easy to set-up 99 Online Pre-Paid Parking  Web based payment solution allowing patrons to pay for parking prior to facility arrival  Integrates with iParcProfessional Access and Revenue Control System for real-time account information and reporting  Barcoded transactions and cashless payments  User account management via the facility’s website for ease of use and access anywhere  Patrons access system through facility’s website  Print confirmation of present it on a smartphone  System integration to easily adjust fees for early arrival and late departure  Program can be branded with the facility’s logo and graphics Click and Park  Web based reservation and event parking pass tool  Populates credentials, and validity times or events through an API for enhanced revenue generation, control and customer convenience  Reservations integrate with Amano McGann’s FlexScan to validate the parking session  Event passes integrate with Amano McGann Event System for validation  Automatic overstay charges applied when needed 100 Maintenance Program and Plan The Amano McGann NowCare Program offers complete protection for your parking facility with end-to- end service and protection. This level of support takes care of all of your service needs with faster response times, rapid equipment or component replacement, and online training programs. NowCare Premium provides parts and labor for the repair of your lane devices and is designed to minimize downtime of your operation. Amano McGann will set up and configure Notification Services to provide automated reporting and email notification in the event of system alarms. Your software system will also be kept up to date with the latest build upgrades and updates. Regularly scheduled remote maintenance checks and monitoring of your software system will be performed and on-site preventive maintenance will be conducted to help extend the life of your equipment. Participation in the NowCare Premium program comes with the peace of mind in knowing you will be working with a team of professional service and support engineers who are dedicated to helping you maximize your parking system investment. NowCare Premium Features  Software Upgrades and Updates  Online and Telephone Technical Support  Priority Status for Service and Support  Business Alerts and Notifications  Online Webinars  Online System Check-up  Training Services  Replacement Parts and Labor  Regularly Scheduled Preventive Maintenance  Access to e-Learning Preventative Maintenance Amano McGann will prepare and develop a preventive maintenance schedule designed to ensure optimum availability of the system and meet the performance standards and reliability requirements as identified in the Technical Specifications. Amano McGann will provide routine non-emergency maintenance services including new additions, modifications, repairs, adjustments, and general preventive maintenance during normal maintenance hours Monday through Friday from 8:00 AM to 4:30 PM. Amano McGann will provide afterhours emergency service and support of your system outside of our regular business hours by the on call service technician who is available from 4:30 PM to 8:00AM. 101 102 Information contained in this document is confidential and proprietary to Amano McGann, Inc. Proposal for: Parking Garage Gated Revenue Control System for the City of Miami Beach ITN 2014-170-SW Additional Information Additional Information Amano McGann has included the following brochures and product data sheets to provide additional information on the products proposed to meet the City of Miami Beach’s specifications as outlined in the ITN for a Parking Gated Revenue Control System. Sample reports and product videos providing a short demonstration of the features and functionality of the proposed hardware have also been provided with the electronic submission accompanying this response.  AMG-1800 Series Direct Drive Parking Gate  OPUS-2000 Series Entry Terminal  OPUS-4000 Series Exit Terminal  OPUS-4800 Series Credit Card Pay-on-Foot Station  OPUS-5000 Series POS Terminal  OPUS-7700 Series Pay-in-Lane Exit Station  OPUS-7800 Series Central Pay-on-Foot Station  Universal Reader  IP Camera for OPUSeries Equipment  iParcProfessional Software Brochure  FlexScan Brochure  eFlexPrint QR Barcode Validation Solution  eParcVal Online Validation Solution  eFlexPass Web Based Day Pass System  Mass Validation System  Elite LS Multi-Space Meter  NowCare Program Brochure  NowCare Premium 103 PARKING SOLUTIONS AMG-1800 Series Direct Drive Parking Gate Amano McGann’s AMG-1800 Series Direct Drive Parking Gate offers the safety and convenience of opening automatically in the event of power failure. The microprocessor-based logic and functionality provides the ultimate in reliability, performance and safety, as well as the flexibility to accommodate three different modes of operation. AMG-1800 Parking Gate SPECIFICATIONS FEATURES Slim, cabinet-style design Three selectable modes of operation Includes dual channel detector Microprocessor-based logic and functionality Auto raise safety feature 12' standard gate arm and 11' folding gate arm configurations available Dual powder coat finish Auto open feature in event of power failure Maintenance-free torque motor and lever system with counterbalance springs Removable cover for access to drive mechanism ELECTRICAL 120V AC, 60 Hz Power consumption: 60W Service amps: 15 A Connections: • Four utility power outlets GFCI • DIN rail terminal blocks • Main power breakers Field wiring: AMG-1850 • Dry contact input, output • 24VAC unregulated MOTOR CHARACTERISTICS Horsepower: 1/18 HP Instant Reversing Torque Motor Speed: 11 RPM Starting amps: 750mA Running amps: 370mA Internal thermal/overload protection ENVIRONMENT Temperature: -20°F ~120°F (-29°C ~ 49°C) Humidity: 10% ~ 90% (non-condensing) HOUSING Heavy-duty, 14-gauge all-weather steel construction Dimensions: 45.1˝H x 13.4˝W x 18.6˝D (114 cm x 34 cm x 47 cm) Weight: 154 lbs. (70kg) Access: Removable cover on drive mechanism (360° access) Lockable door (access to electrical connections and control box) Finish (Std): Argento Silver (#305) cabinet / Classic Grey (#314) side panels; White (RAL#9003); custom color available GATE ARM Height: 35.6˝ (90 cm) as shipped in DOWN position Length: AL12: 12´ (365 cm)— aluminum AL30: 11´ (323 cm) folding gate arm — aluminum Opening time: Approx 2.1 seconds Closing time: Approx 2.4 seconds MICROPROCESSOR-BASED CONTROLLER Quick, plug-in installation. Gate up/normal/down switch (internal manual override) Operation modes: One way pay Bi-directional lane Free direction Features: Extra Sensory Detection Backout Timer Closing Loop Safety "auto raise" REPRESENTED BY: ©2013 Amano McGann, Inc. All rights reserved. RCS 10/13 Specifications are approximate and are subject to change without notice. 2699 Patton Road, Roseville, MN 55113Tel: (612) 331-2020 www.amanomcgann.com www.amanomcgann.com The OPUS-2000 Series Entry Terminal utilizes innovative technology and an encrypted 2D data matrix barcode for expedited entry to parking facilities. The OPUS-2000 Series offers intuitive user guidance through a dynamic color display and voice announcement. The Entry Terminal dispenses thermal encrypted 2D barcode tickets and provides options for credit card in and proximity access. Mobile transactions, barcode ID badges and event pass can be processed through the optional FlexScan QR400® barcode imager. Features • Rapid entry delivers increased throughput • Encrypted 2D data matrix barcode • Credential tracking and redundancy support • Illuminated components for ease of use • 5.7” color display – sunlight readable • Voice announcement • TCP/IP network connectivity • Uses common hardware components for fewer inventoried parts and reduced service training • Field programmable operation utilizing handheld wireless remote control • Textured powder coat finish • Magstripe access card and credit card acceptance models optional • Integrated proximity reader optional • FlexScan QR400 barcode imager optional • Integrated intercom, multiple vendor kits optional • Integrated IP camera optional OPUS-2000 Series Entry Terminal 2699 Patton Road Roseville, MN 55113 Tel: (612) 331-2020 www.amanomcgann.com SPECIFICATIONS COMPLIANCE RoHS Compliant OPUS-2700 Series lane equipment does not store credit card data Meets ADA (Americans with Disabilities Act) and ANSI (American National Standards Institute) requirements ELECTRICAL Power Source: 120 VAC, 60 Hz Utilization: 10 amp maximum (120V) MECHANICAL Automatic dual ticket feed; thermal printer; exclusive REPM™ (read, encode, print mechanism) TIME CONTROL Real-time clock synchronization with host computer ENVIRONMENT Temperature: -20°F ~ 120°F (-29°C ~ 49°C) Automatic thermostat-controlled heater included Humidity: 10% ~ 90% (non-condensing) HOUSING Heavy-duty, 14-gauge steel construction, weather gasketing, lockable door Height: 51.6˝(131.1 cm) Width: 14.0˝(35.6 cm) Depth: 19.18˝ (48.7 cm) Weight: 140 lbs. (63.5 kg) Ticket throat: 41˝ (104 cm) Finish (Standard): Textured powder coat finish OPUS (RAL#7022); custom color available THERMAL TICKET PRINTER High density 300 DPI (dots per inch) thermal print head Prints date and time (24-hour format), ticket number, machine number and rate Self-sharpening dual ticket feed cutter blade Stores image for electronic ticket tracking (optional), patent pending TICKETS Uses fanfold thermal tickets: 5,000 tickets/carton. Holds two cartons. Credit card size tickets: 2-1/8˝ x 3-3/8˝ (5.40 cm x 8.65 cm) FLEXSCAN QR400 BARCODE IMAGER OPTION Opening: 5˝W x 2.6˝H (12.7 cm x 6.6 cm) Barcode Types: 1D (Linear) & 2D (QR) Ambient Light: Total darkness to 9,000 ft-candles (96.900 LUX) OPTIONS Magstripe and proximity access card models optional TCP/IP security camera optional INTERCOM Aiphone™ LEF series intercom system standard, additional options available Standard voice announcement ©2014 Amano McGann, Inc. All Rights Reserved RCS 02/14 OPUS-2000 Series Entry Terminal 1048.3 [41.27] 1311 [51.613] 356 [14.016]487 [19.182] 127 [5.00] 291.5 [11.477]393.5 [15.493] 127* [5.00] 300 [11.811] 384 [15.118] 136 [5.354] 190 [7.480] *Recommendation only. Installation requirements may vary. Curb Face Specifications are approximate and are subject to change without notice. Pending UL Approval www.amanomcgann.com The OPUS-4000 Series Exit Terminal utilizes innovative technology and an encrypted 2D data matrix barcode for expedited exit from parking facilities. The OPUS-4000 Series offers intuitive user guidance through a dynamic color display and voice announcement. The Exit Terminal processes encrypted thermal 2D barcode tickets from the OPUS-2000 Series Entry Terminal and OPUS-7800 Pay-on-Foot Station. Payment options include credit card and/or encryted 2D data matrix barcode bulk validation tickets. Other payment options include credit card out and proximity access. Mobile and barcode passes can be processed through the optional FlexScan QR400® barcode imager. Features • Rapid exit delivers increased throughput • Encrypted 2D data matrix barcode • Credential tracking and redundancy support • Illuminated components for ease of use • 5.7” color display – sunlight readable • Voice announcement • TCP/IP network connectivity • Thermal receipt printer with auto retract • Uses common hardware components for fewer inventoried parts and reduced service training • Field programmable operation utilizing handheld wireless remote control • Textured powder coat finish • Magstripe access card and credit card acceptance models optional • Integrated proximity reader optional • FlexScan QR400 barcode imager optional • Integrated intercom, multiple vendor kits optional • Integrated IP camera optional • Chip and Pin optional OPUS-4000 Series Exit Terminal 2699 Patton Road Roseville, MN 55113 Tel: (612) 331-2020 www.amanomcgann.com SPECIFICATIONS COMPLIANCE RoHS Compliant OPUS-4700 Series lane equipment does not store credit card data Meets ADA (Americans with Disabilities Act) and ANSI (American National Standards Institute) requirements ELECTRICAL Power Source: 120 VAC, 60 Hz Utilization: 10 amp maximum (120V) MECHANICAL Thermal printer; exclusive REPM™ (read, encode, print mechanism) TIME CONTROL Real-time clock synchronization with host computer ENVIRONMENT Temperature: -20°F ~ 120°F (-29°C ~ 49°C) Automatic thermostat-controlled heater included Humidity: 10% ~ 90% (non-condensing) HOUSING Heavy-duty, 14-gauge steel construction, weather gasketing, lockable door Height: 51.6˝ (131.1 cm) Width: 14.0˝ (35.6 cm) Depth: 19.18˝(48.7 cm) Weight: 140 lbs. (63.5 kg) Ticket throat: 41˝ (104 cm) Finish (Standard): Textured powder coat finish OPUS (RAL#7022); custom color available THERMAL TICKET PRINTER High density 300 DPI (dots per inch) thermal print head Prints date and time (24-hour format), ticket number, machine number and rate Stores image for electronic ticket tracking (optional), patent pending Self-sharpening dual ticket feed cutter blade 2D barcode imager and scanner processes multiple barcodes Holds first ticket and allows servicing of second ticket Marks and voids retracted tickets RECEIPT PRINTER Thermal print Auto retract FLEXSCAN QR400 BARCODE IMAGER OPTION Opening: 5˝W x 2.6˝H (12.7 cm x 6.6 cm) Barcode Types: 1D (Linear) & 2D (QR) Ambient Light: Total darkness to 9000 ft. candles (96.900 LUX) OPTIONS Magstripe and proximity access card models optional TCP/IP security camera optional Chip and Pin optional INTERCOM Aiphone™ LEF series intercom system standard, additional options available Standard voice announcement ©2014 Amano McGann, Inc. All Rights Reserved RCS 01/14 OPUS-4000 Series Exit Terminal *Recommendation only. Installation requirements may vary.127* [5.00] 300 [11.811] 384 [15.118] 136 [5.354] 190 [7.480] 291.5 [11.477]393.5 [15.493] 487 [19.182] 356 [14.016] 1048.3 [41.27] 1311 [51.613] 127 [5.00] Curb Face Specifications are approximate and are subject to change without notice. Pending UL Approval www.amanomcgann.com The OPUS-4800 Series Credit Card Pay-on-Foot Station utilizes innovative technology and an encrypted 2D data matrix barcode for expedited payment in parking facilities. The OPUS-4800 Series offers intuitive user guidance through a dynamic color display, motion sensor arming and voice announcement. The Credit Card Pay-on-Foot Station processes encrypted thermal 2D barcode tickets from the OPUS-2000 Series Entry Terminal. Payment options include credit card and/or encryted 2D data matrix barcode bulk validation tickets. Mobile and printed barcode validations can be processed through the optional FlexScan QR400® barcode imager. Features • Thermal receipt printer with auto retract • Motion sensor arming • Wall mount option • Encrypted 2D data matrix barcode • Credential tracking and redundancy support • Illuminated components for ease of use • 5.7” color display – sunlight readable • Voice announcement • TCP/IP network connectivity • Uses common hardware components for fewer inventoried parts and reduced service training • Field programmable operation utilizing handheld wireless remote control • Textured powder coat finish • FlexScan QR400 barcode imager optional • Integrated intercom, multiple vendor kits optional • Integrated IP camera optional • Chip and Pin optional OPUS-4800 Series Credit Card Pay-on-Foot Station 2699 Patton Road Roseville, MN 55113 Tel: (612) 331-2020 www.amanomcgann.com ©2014 Amano McGann, Inc. All Rights Reserved RCS 01/14 OPUS-4800 Series Credit Card Pay-on-Foot Station *Recommendation only. Installation requirements may vary. 1048.3 [41.27] 1311 [51.613] 356 [14.016]487 [19.182] 127 [5.00] 291.5 [11.477] 393.5 [15.493] 190 [7.480] 384 [15.118] 300 [11.811] 136 [5.354] 127* [5.00] Curb Face SPECIFICATIONS COMPLIANCE RoHS Compliant OPUS-4800 Series equipment does not store credit card data Meets ADA (Americans with Disabilities Act) and ANSI (American National Standards Institute) requirements ELECTRICAL Power Source: 120 VAC, 60 Hz Utilization: 10 amp maximum (120V) MECHANICAL Thermal printer; exclusive REPM™ (read, encode, print mechanism) TIME CONTROL Real-time clock synchronization with host computer ENVIRONMENT Temperature: -20°F ~ 120°F (-29°C ~ 49°C) Automatic thermostat-controlled heater included Humidity: 10% ~ 90% (non-condensing) HOUSING Heavy-duty, 14-gauge steel construction, weather gasketing, lockable door Height: 51.6˝ (131.1 cm) Width: 14.0˝ (35.6 cm) Depth: 19.18˝ (48.7 cm) Weight: 140 lbs. (63.5 kg) Ticket throat: 41˝ (104 cm) Finish (Standard): Textured powder coat finish OPUS (RAL#7022); custom color available THERMAL TICKET PRINTER High density 300 DPI (dots per inch) thermal print head Prints date and time (24-hour format), ticket number, machine number and rate Stores image for electronic ticket tracking (optional), patent pending Self-sharpening dual ticket feed cutter blade 2D barcode imager and scanner processes multiple barcodes Holds first ticket and allows servicing of second ticket Marks and voids retracted tickets RECEIPT PRINTER Thermal print Auto-retract FLEXSCAN QR400 BARCODE IMAGER OPTION Opening: 5˝W x 2.6˝H (12.7 cm x 6.6 cm) Barcode Types: 1D (Linear) & 2D (QR) Ambient Light: Total darkness to 9000 ft. candles (96.900 LUX) OPTIONS TCP/IP security camera optional Chip and Pin optional INTERCOM Aiphone™ LEF series intercom system standard, additional options available Standard voice announcement Specifications are approximate and are subject to change without notice. Pending UL Approval www.amanomcgann.com The OPUS-5000 Series POS Terminal performs automatic parking fee calculations. The large touch screen and the simplicity of the Fee Engine process allows for minimum cashier training. POS Terminals and Validators are utilized in conjunction with the OPUS-2000 Series Entry Terminal for a complete online parking revenue control system. Payment options include cash, credit card, check, and/or 2D barcode data matrix bulk validation tickets. Barcode coupons can be processed through the optional FlexScan QR400® barcode imager. Features • Can be configured for Central or Exit Pay • Maximum operator control • Supports 4 tax rates • Supports 26 rate structures (A-Z) • Supports 9,999 store validations • Maintenance-free thermal printer with customizable receipts • TCP/IP network connectivity • 15” color touch screen POS Terminal • Fingerprint sign-in • One cash drawer included • Dual cash drawer optional • FlexScan QR400 barcode imager optional • External credit card swipe reader optional • Chip and Pin optional • Fee Display optional • External Validator optional OPUS-5000 Series POS Terminal 2699 Patton Road Roseville, MN 55113 Tel: (612) 331-2020 www.amanomcgann.com SPECIFICATIONS COMPLIANCE RoHS Compliant OPUS-5000 Series POS Terminal does not store credit card data ELECTRICAL Power Supply: Internal PSU (270 W) Input Voltage: AC: 120VAC, 60Hz Power Consumption: Without peripherals: 75 W ENVIRONMENT Operating 32˚F ~ 90˚F (0˚C ~ 32˚C) Temperature: Storage -4˚F ~ 140˚F (-20˚C ~ 60˚C) Temperature: Operating Humidity: 20% ~ 80% non-condensing Storage Humidity: 5% ~ 90% non-condensing DIMENSIONS Width: 13.6˝ (34.5 cm) Height: 11.3” (28.8 cm) Depth: 8.4˝ (21.2 cm) WEIGHT Actual: 21.4 lbs (9.7 kg) Shipping: 26.7 lbs (12.1 kg) PORTS Serial Ports: 1 x RS-232 (standard) 2 x USB-to-Serial RS-232 (standard) 2 x USB-to-Serial RS-232 powered (5V default/12V; selectable via jumper) USB Ports: Seven USB 2.0 ports Ethernet Gigabit: One LAN RJ45 One cash drawer (12V/24V default; selectable via jumper) SEALING Touchscreen sealed to bezel Touchscreen sealed to LCD ©2014 Amano McGann, Inc. All Rights Reserved RCS 02/14 OPUS-5000 Series POS Terminal Specifications are approximate and are subject to change without notice. www.amanomcgann.com The OPUS-7700 Series Pay-in-Lane Exit Station was designed for flexibility and ease of use in any facility. The fully functional, touch screen controlled device is the perfect solution for 24/7 unattended operations. The Pay-in-Lane Exit Station processes encrypted 2D data matrix barcode tickets from the OPUS-2000 Series Entry Terminal. Payment options include credit card, bills, coins, and/or encryted 2D data matrix barcode bulk validation tickets. Mobile and barcode validations can also be processed through the optional FlexScan QR400® barcode imager. Features • 10.4” color touch screen display – sunlight readable • Coin and bill recycling • Encrypted 2D data matrix barcode tickets • Voice announcement • Thermal receipt printer with auto retract • Ticket tracking and redundancy support • Illuminated components for ease of use • TCP/IP network connectivity • Uses common hardware components for fewer inventoried parts and reduced service training • Supports online and offline fee calculation • Device programming via touch screen or host software • Textured powder coat finish • FlexScan QR400 barcode imager optional • Integrated intercom, multiple vendor kits optional • Integrated IP camera optional • Chip and Pin optional OPUS-7700 Series Pay-in-Lane Exit Station 2699 Patton Road Roseville, MN 55113 Tel: (612) 331-2020 www.amanomcgann.com SPECIFICATIONS COMPLIANCE RoHS Compliant OPUS-7700 Pay-in-Lane Exit Station does not store credit card data Meets ADA (Americans with Disabilities Act) and ANSI (American National Standards Institute) requirements ELECTRICAL Power Source: 120 VAC, 60 Hz Utilization: 12 amp maximum MECHANICAL Thermal printer; exclusive REPM™ (read, encode, print mechanism) TIME CONTROL Real-time clock synchronization with host computer ENVIRONMENT Temperature: -20°F ~ 120°F (-29°C ~ 49°C) Automatic thermostat-controlled heater included Humidity: 10% ~ 90% (non-condensing) HOUSING Height: 60.22˝ (152.9 cm) Width: 24.53˝ (62.3 cm) Depth: 24.72˝ (62.7 cm) Weight: 390 lbs. (177 kg) Construction: Sheet steel housing Cabinet finish: Textured powder coat finish OPUS (RAL#7022); custom color available Door finish: Metal door with painted molded plastic overlay THERMAL TICKET PRINTER High density 300 DPI (dots per inch) thermal print head Prints date and time (24-hour format), ticket number, machine number and rate Stores image for electronic ticket tracking (optional), patent pending 2D barcode imager and scanner processes multiple barcodes Holds first ticket and allows servicing of second ticket Marks and voids retracted tickets RECEIPT PRINTER Thermal print Auto retract FLEXSCAN QR400 BARCODE IMAGER OPTION Opening: 5˝W x 2.6˝H (12.7 cm x 6.6 cm) Barcode Types: 1D (Linear) & 2D (QR) Ambient Light: Total darkness to 9000 ft. candles (96.900 LUX) OPTIONS Magstripe and proximity access card models optional TCP/IP security camera optional Chip and Pin optional SECURITY Multi-point safety lock system Intruder alarm Security locks on money handling compartments INTERCOM Aiphone™ LEF series intercom system standard, additional options available Standard voice announcement ©2014 Amano McGann, Inc. All Rights Reserved RCS 01/14 OPUS-7700 Series Pay-in-Lane Exit Station 1529.6 [60.22] 1099.2 [43.28] 525 [20.67] 127 [5.00] 623 [24.53] 391 [15.39] 300 [11.81] 501 [19.72] 533 [20.98] 627.8 [24.72] *Recommendation only. Installation requirements may vary. Curb Face 127* [5.00] Specifications are approximate and are subject to change without notice. Pending UL Approval www.amanomcgann.com The OPUS-7800 Series Central Pay-on-Foot Station was designed for flexibility and ease of use in any facility. The fully functional, touch screen controlled device is the perfect solution for 24/7 unattended operations. The Central Pay-on-Foot Station processes encrypted 2D data matrix barcode tickets from the OPUS-2000 Series Entry Terminal. Payment options include credit card, bills, coins, and/or encryted 2D data matrix barcode bulk validation tickets. Mobile and barcode validations can also be processed through the optional FlexScan QR400® barcode imager. Features • 10.4” color touch screen display – sunlight readable • Wall mount option • Coin and bill recycling • Encrypted 2D data matrix barcode tickets • Voice announcement • Thermal receipt printer with auto retract • Motion sensor arming • Ticket tracking and redundancy support • Illuminated components for ease of use • TCP/IP network connectivity • Uses common hardware components for fewer inventoried parts and reduced service training • Supports online and offline fee calculation • Device programming via touch screen or host software • Textured powder coat finish • FlexScan QR400 barcode imager optional • Integrated intercom, multiple vendor kits optional • Integrated IP camera optional • Chip and Pin optional OPUS-7800 Series Central Pay-on-Foot Station 2699 Patton Road Roseville, MN 55113 Tel: (612) 331-2020 www.amanomcgann.com SPECIFICATIONS COMPLIANCE RoHS Compliant OPUS-7800 Central Pay-on-Foot Station does not store credit card data Meets ADA (Americans with Disabilities Act) and ANSI (American National Standards Institute) requirements ELECTRICAL Power Source: 120 VAC, 60 Hz Utilization: 12 amp maximum MECHANICAL Thermal printer; exclusive REPM™ (read, encode, print mechanism) TIME CONTROL Real-time clock synchronization with host computer ENVIRONMENT Temperature: -20°F ~ 120°F (-29°C ~ 49°C) Automatic thermostat-controlled heater included Humidity: 10% ~ 90% (non-condensing) HOUSING Height: 60.22˝ (152.9 cm) Width: 24.53˝ (62.3 cm) Depth: 24.72˝ (62.7 cm) Weight: 390 lbs. (177 kg) Construction: Sheet steel housing Cabinet finish: Textured powder coat finish OPUS (RAL#7022); custom color available Door finish: Metal door with painted molded plastic overlay THERMAL TICKET PRINTER High density 300 DPI (dots per inch) thermal print head Prints date and time (24-hour format), ticket number, machine number and rate Stores image for electronic ticket tracking (optional), patent pending 2D barcode imager and scanner processes multiple barcodes Holds first ticket and allows servicing of second ticket Marks and voids retracted tickets RECEIPT PRINTER Thermal print Auto retract FLEXSCAN QR400 BARCODE IMAGER OPTION Opening: 5˝W x 2.6˝H (12.7 cm x 6.6 cm) Barcode Types: 1D (Linear) & 2D (QR) Ambient Light: Total darkness to 9000 ft. candles (96.900 LUX) OPTIONS Magstripe and proximity access card models optional TCP/IP security camera optional Chip and Pin optional SECURITY Multi-point safety lock system Intruder alarm Security locks on money handling compartments INTERCOM Aiphone™ LEF series intercom system standard, additional options available Standard voice announcement ©2014 Amano McGann, Inc. All Rights Reserved RCS 01/14 OPUS-7800 Series Central Pay-on-Foot Station 1529.6 [60.22] 1099.2 [43.28] 525 [20.67] 127 [5.00] 623 [24.53] 391 [15.39] 300 [11.81] 501 [19.72] 533 [20.98] 627.8 [24.72] *Recommendation only. Installation requirements may vary. Curb Face 127* [5.00] Specifications are approximate and are subject to change without notice. Pending UL Approval www.amanomcgann.com The Amano McGann Universal Reader is a ticketless entry/exit solution featuring a five-line display, proximity access, credit card with receipt, FlexScan barcode imaging technology, and Command Center integration. The Universal Reader addresses the industry shift away from ticket based systems toward the growing demand for credit card in/out, Pay by Phone, Near Field Communication, and mobile wallet solutions. Features • Rapid entry and exit delivers increased throughput • FlexScan QR400® barcode matrix scanner optional • Secure – no cash collected, no cash available • Proximity reader optional • Seamless integration with Parkmobile solution • Ticketless transactions speed processing • Custom IT integration available using FlexScan and iConnect • Credentials can be scanned from various printed and electronic media formats including paper, event tickets, ID badges and smartphones AMT-3000 Series Universal Reader Shown with optional receipt printer 2699 Patton Road Minneapolis, MN 55113 Tel: (612) 331-2020 www.amanomcgann.com SPECIFICATIONS COMPLIANCE AMT-3000 Universal Reader does not store credit card data Meets ADA (Americans with Disabilities Act) HOUSING Heavy-duty, 14-gauge steel construction, weather gasketing, lockable tray Dimensions: 47.63”H x 10.43”W x 11.73”D (120.98 cm x 26.5 cm x 29.79 cm) Weight: 68 lbs. (30.8 kg) Finish (Standard): Argento Silver (#305) cabinet ELECTRICAL 120 VAC, 60 Hz 220/240 VAC, 50/60 Hz 5 amp max. (120V) 2.5 amp max (240V) Multiple I/O capability for count and monitoring TIME CONTROL Real-time clock synchronization with host computer Built-in crystal controlled perpetual calendar Programmable Daylight Saving Time adjustment ENVIRONMENT Temperature: -20°F ~ 120°F (-29°C ~ 49°C) Automatic thermostat-controlled heater included Humidity: 10% ~ 95% (non-condensing) COMMUNICATIONS Interfaces with iParcProfessional host PC for fee calculation and credit card processing STANDARD CONFIGURATION INTERCOM Aiphone™ LED series intercom system MAGNETIC STRIPE Insert Magnetic Stripe Reader track II weather resistant DISPLAY Standard Display: 2.8” Five-Line/Graphic display FLEXSCAN READY Reader face includes FlexScan pocket. Optional FlexScan reader required for barcode funtionality Opening: 2.5” x 5” CUSTOM OPTIONS BARCODE MATRIX SCANNER Barcode Types: 1D (linear) & 2D (QR) Ambient Light: Total darkness to 9000 ft. candles (96.900 LUX) PROXIMITY Mullion style proximity antenna INTERCOM Additional models/options available by request CAMERA TCP/IP security camera PRINTER Thermal receipt printer option prints credit card type receipt (entry date and time, exit date and time, parking fee, card type, partial card number, transaction number) © 2014 Amano McGann, Inc. All Rights Reserved RCS 02/14 AMT-3000 Series Universal Reader CONFINE RIGID CONDUIT NO MORE THAN 2˝ (5 cm) HIGH IN THIS AREA. A = 10.6˝ (26.9 cm) C = 5.12˝ (13 cm) *E = 3˝ (7.6 cm) G = 6.5˝ (16.5 cm) B = 4.13˝ (10.5 cm) D = 11.73˝ (29.8 cm) *F = 8.25˝ (20.9 cm) H = 3.15˝ (8 cm) *Recommendation only. Installation requirements may vary. AB C D E F H G Curb Face 8.25˝(20.9 cm)RecommendedFront Bolt Location 5˝(13 cm) Curb 11.73˝(29.8 cm) 10.43˝(26.5 cm) 47.63˝(121 cm) Specifications are approximate and are subject to change without notice. Pending UL Approval Revision 1305 Information subject to change without prior notice Page 1 CAI-ESH-N100 HD Indoor Camera KEY FEATURES  Full Frame at HD720p  Video Compression: H.264, MJPEG, MPEG4  Embedded Video Analytics  Two-way Audio  Burnt in Text, Video Motion Detection Support  MicroSD Memory Support  Dual Stream HD Indoor Camera Specifications Image Sensor 1/4" 720p CMOS Effective Pixels 1280 x 720 Scanning System Progressive Scan AGC Control Auto Minimum Illumination 0.8 Lux(50IRE), 0.1 Lux(DSS ON) Lens 2.7mm F2.0 Megapixel Day&Night Software Smart Edge Enhance Supported (Auto adjust the sharpness by Lux) 2D-DNR Supported (1 ~ 16) DSS(Sens-up) 2X ~ 32X White Balance ATW/Manual/Push BLC On (possible to designate zone)/Off Revision 1305 Information subject to change without prior notice Page 2 Video Compression Format H.264, MPEG-4 Number of Streams Dual Stream, Configurable Resolution 1920x1080, 1280x720, 800x450, 480x270, 320x180 Compression FPS Up to 30fps@1080p Motion Detection Embedded (DSP) Burnt-in Text (Digital) Video stream overlay text (DSP) Audio Input 1 Built-in Mic. Output 1 Built-in Speaker Compression Format G.711 Function Digital Input 1 channel, Max 50mA@5VDC,TTL level 1.5V threshold Digital Output 1 channel, Max 50mA@24VDCOn-state resistance: 50 Ω (max continuous) Network 10 / 100 Base-T Protocol HTTP, QoS Layer 3 DiffServ, TCP/IP, UDP/IP, RTSP, RTCP, RTP/UDP, RTP/TCP, mDNS, UPnP, SMTP, DHCP, DNS, DDNS, NTP, SNMPv1/v2c/v3(MIB-II) IGMP, ICMP SD Memory 1, SD card not included.(Recommend Class 4 and higher for HD recordings) Privacy Shutter Detecting Position of Shutter On/Off Electrical Power Source 12V DC Power over Ethernet Not Supported Power Consumption (Approx) 400mA @ DC 12V Environmental Fan/Heter None Operating Temperature DC12V : 32°F-104°F(0°C-40°C ) Operating Humidity Up to 85% RH (Non-condensing) Mechanical Material Plastic (PC+ABS) Color Ivory Dimension 76(W) x 107.5(H) x 40(D) mm Weight (Approx) 142g Revision 1305 Information subject to change without prior notice Page 3 Video Content Analysis (Standard) Detection Zones Multi-segment Polygons and Lines On-screen Display Real-time Display of Tracking Data and Events On-screen Display Real-time Display of Tracking Data and Events Tamper Detection Detect camera tampering Video Content Analysis (Option) Detection Behavior Direction, Stopping, Loitering, Entering, Exiting, Appear, and Disappear, Abandoned/Removed Object Detection, Tailgating Detection Filters 3D Behavior Perspective Corrected Size and Speed Filters Statistics Counting Functions and Other Statistics Meta Data Binary XML Format Amano reserves the right to change specifications without prior notice. WARRANTY: Amano warrants this product against defects in material and workmanship under normal use and service for 12 months from the date of shipment. Full warranty statement available on request. ORDERING INFORMATION CAI-ESH-N100 Amano IP Cube IP Cube Camera www.amanomcgann.com iParcProfessional ®Parking Management Software To manage your operation profitably, you need software that helps you control the business both strategically and tactically. The larger your operation, the more control you need over terminals, transactions and reporting. iParcProfessional is the answer for parking operations that need the power of Amano McGann software at every level of the organization. With iParcProfessional, you can control every aspect of your operation in real-time and make key decisions that are supported across the business. Web Client Remote Connectivity Made Easy • Full system features • Fast, comprehensive reports • Real-time transaction display (card access, counts, and revenue) • Proven Amano McGann platform • Desktop or mobile access • Enterprise scaleable Complete Reports Real-time Communications Count/Monitoring Statistics Access Control Amano McGann iParcProfessional Access Software is designed to meet the unique requirements of parking facility access with a depth of features and options you won’t find anywhere else. We’ve simplified programming, enhanced the comprehensive parker database, and increased overall flexibility to make the system more powerful than ever before. You have immediate access to everything you need. iParcProfessional provides quick, “one click” access to view/edit access groups, lists of account users, debit balances, vehicle/phone/address information, parker quick searches, last card usages, anti-passback, reader result information and much more. Revenue Management Enforce tight revenue control, and increase your audit capabilities with Amano McGann iParcProfessional Revenue Management Software. Real-time transaction display from ticket dispensers, fee computers, pay stations and exit devices provides the ability to monitor system operations and alert management of system alarms. Create, store, and edit all revenue system rates from the software and download them to the devices. There are no interruptions in the lane operation as the system changes and downloads can be processed at user- selected times. Parker Database Access Groups/Rates Device Monitoring Rate/Device Programming Count and Monitoring Amano McGann is the leader in count management solutions. iParcProfessional enhances our already proven solutions and interfaces with a wide variety of existing lane equipment. The software clearly displays space count and monitoring statistics such as differential and non-resettable lane activity counts, lane device status, loop activations, signage conditions, system alerts and alarm conditions. The count monitoring module makes it easy to control your space counts and lane devices through hot buttons. You can store several variations of count and monitoring display screens and quickly switch between them. Report Generator The reporting system that revolutionized parking software is even better and more flexible. Featuring updated report macros, improved selection and sorting features, and convenient/editable data review prior to final printing. Amano McGann iParcProfessional comprehensive reporting tools provide the best in audit control and statistical reporting. Amano McGann iParcProfessional is built to leverage the capabilities of Internet connectivity. Although the software operates independently of the Internet, the Web Client provides full reporting anywhere in the world that has Internet connectivity. Real-time Counts and Statistics Comprehensive Device Programming Summary Reports Daily Report Macros Software Made Flexible and Efficient • Full Functionality – iParcProfessional delivers all the parking management and reporting capabilities you’ve come to expect from Amano McGann. • Full Scalability – The solution architecture is specifically designed to accommodate the needs of multi-site parking operations. • Capability Rich Interface – Users can perform more tasks using a robust, Windows® based environment. • Easy Remote Connection – Users can log in from any PC, terminal or remote device – anytime, anywhere. • User Flexibility – Licenses are not tied to specific PCs, which means as users log off, other users are free to log on. • IT Friendly Solution – A browser-based, client interface means higher security and low maintenance. Service oriented architecture allows programs to continue to run in the background even if the actual programs are closed. • Industry-Standard Technology – iParcProfessional is built on a new generation of proven computing and networking technologies, and offers a clear upgrade path. Bottom line: you can have confidence in your investment. • System Notifications - Alerts or alarms are sent via email or SMS. Feature-Rich Options CARD ACCESS Integrated Accounts Receivable — Manage contract and debit card holders with automatic card activation, posting of payments and charges, invoicing, custom reporting, data export, ageing accounts and credit card on-file payment options. Debit Access Control — Card based facility access allows patrons to enter and exit at unattended lanes without cash or a ticket - works with proximity, magstripe, barcode, AVI, etc. Debit functionality is based on rate, time, or uses and provides the ability to “recharge” accounts remotely and automatically with credit card on file. Shared Accounts/Carpool — Issue access cards to a group of parkers or individuals with multiple vehicles and set an occupancy limit. Once the limit is reached, you may either deny access, allow as a violation, or charge from pre-programmed rate structures. Advanced Shared Accounts allows multiple occupancy thresholds with separate rates. Auto Activation — Allows temporary one-day or multiple-day cards that activate on the first use, then automatically lockout on the expiration date – works with proximity, magstripe, barcode, etc. MiParc - Contract and debit cardholders can access their account online, view account balance and payment history, update account information, make payments via credit card and much more. REVENUE MANAGEMENT Advanced Ticket Tracking — Provides real-time access to outstanding and unreconciled ticket reports. For more comprehensive ticket audits, filters and parameters are set to search and review transactions by lot, machine number, ticket number, entry/exit dates or status. COUNT MONITORING Interactive Facility Mapping — Provides an overhead view of your facility and gives you single-point control over it. You see all activity as it happens and you can control devices just by clicking the image. Variable Message Signage Control — Allows count statistics to activate fixed message signs, digital variable signs and facility or level sign towers. Messages and available space counts can provide instructions and wayfinding to patrons. SPECIALTY APPLICATIONS University Systems — Departmental budget charge systems, advanced validation tracking systems, wayfinding solutions, student card interfaces (several options available), debit card systems and much more. Hospital Systems — Custom Payroll Interfaces, Doctor’s Registry Interfaces, special patient access solutions – we offer extensive system solutions for the hospital environment. Event Systems — From the small theatre to the large arena the iParcProfessional Event System is your solution. Wireless technology, exceptionally fast lane transactions, cash/credit card acceptance and complete audit. Hotel Systems — Direct tie-in to iParcProfessional using existing hotel cards. Direct PMS interfaces in place for many major hotel chains. Mass Validation Systems — Create your own validation coupons for your facilities with the touch screen based Mass Validation System. Full personnel control, audit reporting and custom printing on tickets. Online Validation System - Create and apply customized validations directly to individual entry tickets for hassle-free, discounted parking. Web-based solution allows up to three validations per ticket. eFlexPrint™ - Allows parking facility management to create customized QR barcode validations for multi-tenant/multi-store facilities which can be printed individually or in bulk quantities. Discount is automatically applied when a validation coupon is scanned in Amano McGann’s FlexScan QR400® barcode reader. 2699 Patton Road Roseville, MN 55113 Tel: (612) 331-2020 www.amanomcgann.com ©2014 Amano McGann, Inc. All Rights Reserved RCS 02/14 iParcProfessional Parking Management Software Control Your Parking Destiny Gain the ability to create programs on the fly once you qualify for the iConnect Partnership Program. The iConnect Software Development Kit helps you create an interface to the iParcProfessional database that can be used to validate and implement new programs. Create visitor passes charged back to the tenant, or quick specials designed to drive new business. With FlexScan and the iConnect partnership program, you gain endless creativity – without the expense typically associated with program creation. Trial offers Special discounts Pre-purchased online event or valet parking Gift passes/multi-day passes for recurring customers Everything Works Together Experience all the benefits of the latest barcode imaging technology. FlexScan is fully integrated in Amano McGann’s full line of lane equipment and central pay stations. Existing facilities can utilize this barcode technology by integrating FlexScan universal barcode readers. Give your facility a competitive edge by seamlessly integrating the FlexScan QR400® optical barcode imager into your in-lane parking solution. This advanced, omni- directional barcode image scanner can read both 2D and linear barcodes from a variety of media, ranging from paper to I.D. badges to electronic media presented from a smartphone. FlexScan’s advanced capabilities allow you to add serial numbers, expiration dates and other information to tailor the media to fit your needs. You are no longer limited by swipe technology. This opens the door to new options where nearly anything is possible. Now, you can offer online parking coupons that customers can print on their own and scan at the exit for a special discount. Go green with an electronic mobile pass or create pre-printed valet passes for weddings, golf tournaments or other special events. You can even utilize your existing barcodes. ImaginationAccelerate Your Gain Flexibility and Control iConnect® Puts You in the Driver’s Seat Seamless Integration Customized Credentials Validations Discount Coupons Valet Tickets Promotional Passes Imagination Bringing New Revenue Opportunities to Every Market No matter what kind of facility you run or what markets you serve, FlexScan can help increase revenue, drive traffic and build customer loyalty at every turn. Property Managers Take action to fill your garages to capacity. Run discount coupons in newspapers, magazines or online to attract new customers. All the patron needs to do is clip and scan the coupon, or download, display and scan it on their smartphone. The discount is automatically applied at payment. Easy for them, profitable for you. Event Venues Let your patrons pre-purchase parking passes before the big day, and designate special, automated entry lanes for these prepaid vehicles. Not only does this strategy reduce traffic congestion and increase customer satisfaction by eliminating long waits, it also reduces the number of cashiers needed to staff the entry plaza. Season passes, VIP passes and documents from the event’s ticketing agency can all be used to gain entry. Universities Most universities host thousands of visitors each year and many struggle to direct those patrons to correct parking areas making congestion a prominent issue. With FlexScan, you can create a Web- based system that both manages faculty parking privileges, and emails visitor passes, maps and specific visitor parking information to parents, boosters and other university guests. Hotels With FlexScan, your event coordinators can create specific event parking passes for tradeshows, conferences or other events. Program the parking system to only accept these passes during specific dates and times, enabling you to continue collecting parking revenue from hotel guests not associated with the specific event. Accommodate all guests while maximizing traffic flow. The opportunities are endless with FlexScan and iConnect. We give you the power to write your own story and gain the revenue results. Validations Discount Coupons Valet Tickets Promotional Passes Drive New Applications with FlexScan QR400 and iConnect Preprinted online passes Barcode ID passes Discount parking programs Valet payment and barcode validations at the pay station Reservation parking Online validations Gift or promotional passes Visitor passes with tenant chargeback Integrated programs with airline, event or car rental programs Imagine the possibilities... Wouldn’t You Like to Control Your Parking Destiny? Let Amano McGann show you how For more information on the FlexScan QR400® optical barcode imager, the iConnect Partnership Program or other Amano McGann solutions, contact a representative at (612) 331-2020 Ext. 6188. Corporate Headquarters 2699 Patton Road Roseville, MN 55113 Tel: (612) 331-2020 www.amanomcgann.com Available for Lane Equipment AMG-2000 Series Entry Station AMG-2500 Series Credit Card Station AMG-4000 Series Exit Station AMG-4500 Series ExpressParc® AGP-5200 Fee Computer Central Pay Devices AMG-7800 Central Pay Station AMG-4300 Credit Card Only Central Pay Station AGP-5200 Fee Computer Universal Lane Equipment AMT-3000 Series Universal Reader AMT-3200 Series Universal Reader with Printer Seamless integration provides more convenience, consolidated credentials and faster throughput © 2011 Amano McGann, Inc. All rights reserved. AM10_49 11/11 www.amanomcgann.com Increase your customers satisfaction utilizing discounts from Amano McGann’s eFlexPrint QR Barcode Validation Solution. eFlexPrint allows parking facility management to set customized validations for system users to print in bulk quantities or instantaneously print for customers as needed. eFlexPrint integrates with iParcProfessional Parking Management Software and works in conjunction with Amano McGann’s FlexScan QR400® barcode readers. Following fee computation at an Amano McGann payment device, patrons simply scan their validation coupon in the FlexScan reader for the discounted rate to be applied. The validation process is made easy for parking operators, site employees and patrons through eFlexPrint’s multi-tiered, password protected design. Features • Customized validations for multi-tenant/ multi-store facilities • Single or multi-use validations including settings for validity, start/stop dates and lot number • Consolidated reporting • Unique barcoded coupons are stacked and cut individually via the QR barcode printer • Reverse side of the tickets can be marketed for advertising real estate • Operators/Tenants have the ability to email a validation to a patron eFlexPrint™QR Barcode Validation Solution 2699 Patton Road Roseville, MN 55113 Tel: (612) 331-2020 www.amanomcgann.com © 2014 Amano McGann, Inc. All Rights Reserved AM13_79 2/14 Custom QR Barcode Coupons FAST AND CONVENIENT, SIMPLE TO USE eFlexPrint™QR Barcode Validation Solution eFlexPrint Process 1. The system administrator/facility operator logs into the system to create validations for multiple user groups or tenants whose patrons use the parking facilities. The operator sets the validation value and valid dates and assigns the validations to specific user groups. 2. User groups simply select the desired validation, and unique barcode validation coupons are printed through the system’s QR barcode printer in seconds to be distributed to patrons for use in FlexScan QR400 barcode readers. 3. Following insertion of an entry ticket for fee calculation patrons scan the validation coupon in the FlexScan QR400 reader at an Amano McGann Universal Reader, Central Pay Station, Cashier Terminal, or Exit Terminal to receive discounted parking, pay any remaining balance and depart the parking facility. Reporting Capabilities The eFlexPrint platform automatically tracks validations and has the ability to generate reports to keep operators in the know at all times. The system’s reporting capabilities include: active validations, expired validations, validations by user, and validations by option such as start date, end date, created date, group and validation value. Benefits • Multi-tiered password protected system • Print bulk or individual validation coupons • Program multiple validations per user group and reprint unused coupons • Track multiple user groups through one program • Enable/disable validations from any location with internet access • Operators/Tenants have the ability to email a validation to a patron • All validation coupons are tracked to prevent unauthorized reuse • Fast, easy validation process improves customer service www.amanomcgann.com Attract patrons to your parking facility to attain maximum occupancy with discounts made available through flexible validated parking. Amano McGann’s eParcVal allows facility management to set customized validations that give valid users the ability to apply a validation to an individual customer’s entry ticket. eParcVal seamlessly integrates with iParcProfessional Parking Management Software to allow patrons hassle‑free, discounted parking. The facility owner or operator is able to generate comprehensive reporting that makes tracking validated tickets simple. Upon exit, patrons insert their validated parking ticket into the revenue control device for automatic validation recognition. Amano McGann’s eParcVal can be used with either the AMG Series or the OPUSeries line of products for a simplified, easy validation process. Features • Web based application • Apply validations directly to the patron’s entry ticket to be used at the exit • Customized validations for multi‑tenant/ multi‑store facilities • Apply up to 3 validations per ticket • Consolidated reporting for superior control eParcVal ™Online Validation Solution 2699 Patton Road Roseville, MN 55113 Tel: (612) 331‑2020 www.amanomcgann.com ©2014 Amano McGann, Inc. All Rights Reserved AM14_09 2/14 eParcVal™Online Validation Solution Discounted Parking Made Easy Online Validation Process: 1. The system administrator/facility operator logs into the system to create validations for multiple user groups or tenants whose patrons use the parking facilities. The operator sets the validation number and value, and assigns the validation to specific user groups 2. The patron presents the entry ticket to an eParcVal user. The user enters the ticket number, entry date, and entry time for iParcProfessional to locate and verify the validity of the ticket. The user can then select the validation(s) to apply to the patron’s ticket, and return the entry ticket to the patron for use at the exit. 3. Upon exit, the patron inserts the validated entry ticket into the exit device. The system software applies the correct validation, displays the discounted fee and prompts patron to pay any remaining balance. Benefits: • Full validation control • Audit reporting • The patron only needs to keep track of one ticket to enter and exit the facility • Program multiple validations per user group • Track multiple user groups through one program • Enable/disable validations from any location with internet access • All entered validations are tracked to prevent unauthorized reuse • Fast, easy validation process improves customer service00335903 A 00009 05/0 7 /1 4 14:1 1 Reporting Capabilities The eParcVal platform automatically tracks validations and has the ability to generate reports to keep operators in the know at all times. The system’s reporting capabilities include: active validations, expired validations, validations by user, and validations by option such as start date, end date, created date, group and validation value. www.amanomcgann.com eFlexPass™Web Based Day Pass System Amano McGann’s eFlexPass System accommodates non-contract patrons needing to use the parking facility for a short time frame. eFlexPass enables system administrators the ability to create customized passes for individual patrons with these options: • Day Pass Single Use — a one-time use pass • Day Pass — valid for multiple days • Limited Use Pass — deduct uses upon entry or exit • Limited Use Daily — one deduction permitted per day • Exit Pass — valid for one exit only eFlexPass integrates with iParcProfessional Parking Management Software and Amano McGann’s FlexScan QR400® barcode readers. Upon entering or exiting the facility, patrons simply scan their eFlexPass at the FlexScan reader for access. In the event that a patron overstays their allotted time frame, the pre-set overcharge rate will be applied prompting the patron to pay an overstay charge before exiting the facility. Facility management control is amplified due to the system’s ability to track each individual eFlexPass by name and email address. Features • Web based application • Customized passes for each individual • Programmable validity start and end dates and times • Passes can be printed or emailed and presented on a smartphone • Consolidated reports • Antipassback enabled Custom Short Stay Barcode Passes A WIDE RANGE OF DAY PASS OPTIONS 2699 Patton Road Roseville, MN 55113 Tel: (612) 331-2020 www.amanomcgann.com © 2014 Amano McGann, Inc. AM14_43 05/14 eFlexPass™Web Based Day Pass System eFlexPass Process 1. The system administrator/facility operator logs into the system to create customized passes for individual patrons by entering the person’s name and email address. The administrator selects the type of pass: Day Pass Single Use, Day Pass, Limited Use, Limited Use Daily, or an Exit Pass. Then enters the date and time validity range, and the overcharge rate. 2. After all the necessary information is entered, the administrator has the option to print the pass via the lottery printer or email it directly to the patron. 3. The Patron scans the pass at the FlexScan reader at entry and at exit to gain access to the parking facility. Note: If the patron stays beyond the allotted time range, the pass will be denied and an overstay fee will need to be satisfied before exiting the facility. OR Benefits • No ticket device needed • Enable/disable passes from any location with internet access • Passes are tracked by patron name and email address for superior control • Accommodate short stay parkers with an array of validity settings • Hassle free pass process improving customer satisfaction Reporting Capabilities The eFlexPass platform automatically tracks passes and has the ability to generate reports to keep operators in the know at all times. The system’s reporting capabilities include: active passes, expired passes, passes by user, and passes by option such as start date, end date, created date, and group. PARKING SOLUTIONS MASS VALIDATION Encoder Production System The Amano McGann Mass Validation system allows validation coupons to be made quickly and easily at your facility. This is a stand-alone, touch screen, computer based validation production system. Proximity cards are used to sign-on to the system, and different accounts, values, descriptions, quantities, number of uses, and ticket stocks can be used. All validation coupons are magnetic stripe encoded for maximum security and reliability. All coupons created are linked to specific users in the system, each of which can have a variety of password protected privileges. Typically located in the parking office or other secured location and running independently, the Mass Validation System does not create operational downtime or wear and tear on other lane equipment. MASS VALIDATION Series FEATURES Machine-readable coupon automates validation transaction at fee computers and pay stations Encode coupons on an as-needed basis Select coupon type and quantity per encoding job Uses standard magnetic-stripe coupon stock graphics and copy per facility or validation type Built-in sign-on security requires ID Card with password Audit reports list encoding activity by attendant, coupon type and date range Accommodates up to 999 unique validation codes The greatest flexibility in validation encoding (stores, values, rates, number of tickets, etc.) Highest level of security – Proximity card sign-on and password, plus Supervisor/Administrative functions Full audit trail – Complete accountability for number of coupons generated, stores, values, personnel, etc. – with a printed report at the end of each coupon run (complete with signature line) Stand-Alone System – No lane downtime, no wear and tear on other lane equipment, and the ability to print coupons in a secured environment REPRESENTED BY: ©2014 Amano McGann, Inc. All rights reserved. RCS 01/14 Specifications are approximate and are subject to change without notice. SPECIFICATIONS TOUCH MONITOR Model: 1529L touch computer Series: 3000 Availability: Worldwide Display Type / Size: Active matrix TFT LCD; 15˝ diagonal Usefulscreen Area: 11.98˝H x 8.98˝V Case / Bezel Color: Dark gray (std) Dimensions: 13.99˝W x 11.27˝H x 10.44˝D Optimal Resolution: 1024 x 768 at 60, 70 or 75HZ Colors: 16.2 million colors, 6 bit with dithering Brightness: (LCD Panel) 350 cd/m2 Brightness: (LCD Panel w/touch screen) AccuTouch: 287 cd/m typical CarrollTouch: 322 cd/m typical IntelliTouch: 322 cd/ typical Power: Input (line) voltage: 100-240VAC, 50-60Hz external power supply Type: External brick Output voltage/current: 12 V at 5.0 amps max. Power Dissipation: 30 W typical Operating Temp: Operating: 0°C to 35°C; Storage: -20°C to 60°C Humidity: 5-95% (non-condensing) Weight (approx.): Actual: 17.38 lb;Shipping: 22.66 lb Other Features: Energy save mode (less than 2 watts) Touch screen sealed to bezel and LCD Security lock receptacle MASS VALIDATOR Dimensions: 11.5˝W x 30˝H x 16˝D Finish: Charcoal Gray Weight (approx): 70 lbs Power: 12 0 VAC Operating Temp: 0°C to 50°C; storage -20°C to 70°C Humidity: 90% (non-condensing) Communications: Serial to processing unit, 2 ports req. Print Ribbon Life: Approx 10,000 tickets 2699 Patton Road, Roseville, MN 55113Tel: (612) 331-2020 www.amanomcgann.com www.amanomcgann.com The Amano Elite Large Screen (LS) Multi‑Space Meter (MSM) Solution powered by Metric offers an enhanced high resolution, large screen display. The centered display has four customizable LED lit soft keys prompting the user for an intuitive user experience. The seamless integration of MSM and OPUSuite® improves revenue collection and streamlines audit trails for a comprehensive view of business operations. The Elite LS MSM Solution provides a variety of options including Pay & Display, Pay‑ by‑Space and Pay‑by‑Plate. Patrons enjoy the convenience of paying by phone, cash, credit, contactless credit card, debit, city card, or contactless smart card — with instructions from an easy to read screen. Operators gain superior audit control with consolidated reporting, transaction details, statistical data, and rate management. Features • User is guided by step‑by‑step instructions on the 5.7” color QVGA high‑resolution display • LED lights throughout the fascia of the unit and at customer interaction points • Optional dual printer is an industry first • 11” (16:9) advertising screen for local merchants, city, or information messages • Maintenance and alarm alerts in real time • Enforcement integration • Pay and/or add time at any machine in the area • Real‑time clock on face of meter • Troubleshoot and clear issues in difficult climates via user screen AMANO MSM powered by Metric Elite LS Multi-Space Meter 2699 Patton Road Minneapolis, MN 55113 Tel: (612) 331‑2020 www.amanomcgann.com Manufactured by Metric Parking in an ISO 9001:2008 registered facility. Specifications are approximate and are subject to change without notice. SPECIFICATIONS COMPLIANCE PCI PA‑DSS (Payment Application Data Security Standard) compliant ELECTRICAL Power Supply: 110/220/240v AC single phase Street lighting supply, stand‑alone battery operation and solar power with battery back‑up Operating Voltage: 12v DC Solar Power: Solar charged model supplied with 55Ah battery Hybrid Dual Power: Solar + AC Mains electricity Battery Power: 55Ah battery supplied for solar operation 38 Ah battery supplied for AC operation ENVIRONMENT 90%+ recyclable ROHS compliant, WEEE applicable, CE mark Solar Operating ‑4°F to 140°F (‑20°C to +60°C) Temperature: Humidity: Up to 95% (non‑condensing) HOUSING Height: 73.54” (186.8 cm) Width: 15.75” (40.0 cm) Depth: 11.81” (30.0 cm) Weight: Approximately 215 lbs. (97.6 kg) Construction: Welded reinforced treated steel with hardened sections of composite security materials, optional stainless steel Cabinet Finish: Standard color: Jet Black. Optional colors: Green, Grey, Ruby Red, Ultramarine Blue and custom colors available Backlit Display: 5.7” color QVGA high‑resolution customer display, optional 7” color TFT customer display, optional 11” color video advertising screen in place of instruction panel LED Lights: Throughout fascia of meter and at customer interaction points PAYMENT SYSTEMS Coins, bills, chip & pin, credit/debit cards, tokens, contactless credit cards, contactless smart cards Coin Acceptance: Electronic validation of 16 different coins of any currency Coin Box: 4,500 coin capacity (US quarters), self‑locking ‑ exchangeable Bill Validator: Electronic validation of up to 16 currency values with acceptance of up to 64 different international bills. Tab lift top for clearing jams. Bill Vault: 1000 bills, front loading TICKETS Ticket Capacity: 4,000 per printer, 5,500 with ECO paper for total of 11,000 tickets with dual printer Ticket Printing: Thermal 8 dots/mm graphic printing, dual printer capacity Ticket Size: Single ticket – 2.36”W x 2.36”L (60 mm x 60 mm) SECURITY Electronic and manual locking options E‑locks with separate maintenance and cash compartments Serrated hooped teeth and thick security plates on vault door HEATER (Mains Electrical Only) Standard – thermostatically controlled, optional vault area heater © 2014 Amano McGann, Inc. All Rights Reserved RCS 05/14 Elite LS Multi‑Space MeterAMANO MSM powered by Metric 71.53"(181.7 cm)65.55"(166.5 cm)15.75" (40.0 cm)17.75"(45.1 cm)1.97" (5.0 cm)GROUNDLEVEL 12.79" (32.5 cm) 10.04" (25.5 cm) 11.81" (30.0 cm) 150° R 10.10" (R 37.6 cm) VIEW ON TOP OF MACHINEWITH UPPER DOOR OPEN 9.45" (24.0 cm) 1.57" (4.0 cm) 7.87" (20.0 cm)17.32"(44.0 cm)14.96"(38.0 cm)2.36"(6.0 cm)18.90"(48.0 cm)REAR OF MACHINE INSTALLATION HOLES REAR OF MACHINE 71.53"(181.7 cm)65.55"(166.5 cm)15.75" (40.0 cm)17.75"(45.1 cm)1.97" (5.0 cm)GROUNDLEVEL 12.79" (32.5 cm) 10.04" (25.5 cm) 11.81" (30.0 cm) 150° R 10.10" (R 37.6 cm) VIEW ON TOP OF MACHINEWITH UPPER DOOR OPEN 9.45" (24.0 cm) 1.57" (4.0 cm) 7.87" (20.0 cm)17.32"(44.0 cm)14.96"(38.0 cm)2.36"(6.0 cm)18.90"(48.0 cm)REAR OF MACHINE INSTALLATION HOLES REAR OF MACHINE 71.53"(181.7 cm)65.55"(166.5 cm)15.75" (40.0 cm)17.75"(45.1 cm)1.97" (5.0 cm)GROUNDLEVEL 12.79" (32.5 cm) 10.04" (25.5 cm) 11.81" (30.0 cm) 150° R 10.10" (R 37.6 cm) VIEW ON TOP OF MACHINEWITH UPPER DOOR OPEN 9.45" (24.0 cm) 1.57" (4.0 cm) 7.87" (20.0 cm)17.32"(44.0 cm)14.96"(38.0 cm)2.36"(6.0 cm)18.90"(48.0 cm)REAR OF MACHINE INSTALLATION HOLES REAR OF MACHINE 71.53"(181.7 cm)65.55"(166.5 cm)15.75" (40.0 cm)17.75"(45.1 cm)1.97" (5.0 cm)GROUNDLEVEL 12.79" (32.5 cm) 10.04" (25.5 cm) 11.81" (30.0 cm) 150° R 10.10" (R 37.6 cm) VIEW ON TOP OF MACHINEWITH UPPER DOOR OPEN 9.45" (24.0 cm) 1.57" (4.0 cm) 7.87" (20.0 cm)17.32"(44.0 cm)14.96"(38.0 cm)2.36"(6.0 cm)18.90"(48.0 cm)REAR OF MACHINE INSTALLATION HOLES REAR OF MACHINE Complete Protection For Your Parking Facility Fast Response Take advantage of unlimited telephone support NowCare’s guaranteed response time ensures timely support and service for software questions and hardware system maintenance requests. No Surprises Manage your budget with fixed service costs Lock in your annual service costs up front and know you are covered no matter what happens. No risks, no worries. Stay Current and Compliant Upgrade to the latest software automatically Every level of NowCare support includes automatic software upgrades. You will always have the latest features and your system will always be compliant with industry standards. PROTECT YOUR INVESTMENT Three service levels to choose from From basic software technical support, to complete end-to-end service and protection. Preventive Care Maximize the uptime of your operation With the proper care and maintenance, you can extend the life span of your entire system. Comprehensive Training Benefit from our advanced features and options Use our online and factory training to learn how our advanced features can streamline your operation, increase monitoring, automate reporting, and reduce costs. Increase Profits and Productivity Boost the value of your entire system The combination of preventive maintenance, system upgrades and advanced training will keep your operation running at peak performance and increase throughput and revenue. Your parking operation represents a significant investment and an important part of your overall business. Now you can protect that investment and be assured that your parking system is running at peak efficiency with NowCare® from Amano McGann. PROTECT YOUR INVESTMENT FEATURES Software Upgrades & Updates 4 4 4 Online and Telephone Technical Support 3 hour Response Time 3 hour Response Time 2 hour Response Time Priority Status Software Only Host System Complete Facility Business Alerts and Notifications 4 4 4 Replacement of Host PC Every 3 Years 4 4 Online Webinars 4 4 Weekly Online System Check up 4 4 Discount on all Training Services 25%Free All Replacement Parts and Labor 4 Regularly Scheduled Preventive Maintenance 4 Unlimited Training of Site Management Personnel 4 10% Discount on Consumables 4 25% Discount on After Hours Labor 4 Free Access to e-Learning 4 With three NowCare service levels, you can choose the plan that best meets the needs of your parking facility. You can upgrade to a more comprehensive plan as your needs change. © 2011 Amano McGann, Inc. All rights reserved. AM11_78 12/11 Corporate Headquarters 2699 Patton Road Roseville, MN 55113 Tel: (612) 331-2020 www.amanomcgann.com NowCare Premium takes care of all of your service needs with faster response times, rapid equipment or component replacement, additional discounts and online training programs. NowCare Premium provides parts and labor for the repair of your lane devices and is designed to minimize downtime of your operation. We will not only set up and configure business alerts, but also monitor all system alarms. this means we can help identify potential issues before they disrupt your facility and we can recommend the best solutions to keep your operation running smoothly. traininG We also provide unlimited local training for the management of the covered facility. train at our office or online – whichever is most convenient for you. our ongoing training program ensures you will be kept up-to-date with the latest features of your system and allows you to take full advantage of all the benefits that iparcprofessional has to offer. Free Software System Maintenance • Includes all software upgrades and updates • Keeps your system running at optimal performance Timely Answers to Mission Critical Software Questions • Unlimited software telephone support Fixed Software System Costs • Predictable expense for simplified budgeting Complete Coverage for Your Entire Operation • Includes Parts and Labor cost for repair of system hardware • Simplify budgeting and planning • Replacement of host computers every three years Business Alerts with Real-Time Monitoring (Web access required) • Set-up and configuration of Business Alerts • Instant email notification of system alarms and issues • Automated reporting • Expert monitoring to identify potential problems and recommend solutions Priority Status • Placed ahead of non-program calls • Guaranteed 2-hour maximum response time Discounted Prices • 25% discount on after hours labor • 10% discount on consumables Training and e-Learning • Free access to our complete online training program • Unlimited local training of management staff • Get the most out of our software Regularly Scheduled On-Site Preventive Maintenance • Identify issues before they become a problem • Improve equipment longevity • Reduce unexpected system failures TOTAL FACILIT y CARE FOR yOUR ENTIRE OPERATION