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R7M Skidata - 1st Submittal
SKIDATA, Inc. – Miami Proposal City of Miami Beach Parking Access & Revenue Control System ITN 2014-170-SW [Response to Invitation to Negotiate (ITN)] Parking Garage Gated Revenue Control System For The City of Miami Beach 6/27/2014 City of Miami Beach Parking Access & Revenue Control System SKIDATA, Inc. – Southeast Regional Office Page 1 of 117 Table of Contents TAB 1 Cover Letter and Minimum Qualifications Requirements ................................. 3 1 Introduction to the City Of Miami Beach .................................................................... 4 2 Proposal Certification, Questionnaire & Requirements Affidavit ..................................... 5 2.1 About SKIDATA ........................................................................................... 18 2.1.1 SKIDATA’s foundation ....................................................................... 18 2.1.2 Why SKIDATA is the best fit for the City of Miami Beach? ...................... 19 2.1.3 How the City of Miami Beach will benefit from SKIDATA system? ............ 20 2.2 Experience .................................................................................................. 22 2.2.1 Key Projects .................................................................................... 23 2.2.2 References of Similar Scope Projects................................................... 23 2.3 System Requirements and Objectives ............................................................. 25 2.3.1 General ........................................................................................... 25 2.3.2 Centralized Operation ....................................................................... 25 2.3.3 Scalable System ............................................................................... 26 2.3.4 Auditing Capabilities ......................................................................... 27 2.3.5 Reporting Features ........................................................................... 28 2.3.6 Additional Benefits ............................................................................ 28 2.4 Technical Requirements ................................................................................ 33 2.4.1 PCI Compliance ................................................................................ 33 2.4.2 Interface ......................................................................................... 34 2.4.3 Alarms ............................................................................................ 35 2.4.4 Equipment ....................................................................................... 36 TAB 2 Experience and Qualifications ....................................................................... 37 1 Qualifications of Firm ............................................................................................ 38 1.1 Project References (public sector) .................................................................. 39 2 Qualifications of SKIDATA Team ............................................................................. 42 2.1 SKIDATA Organization .................................................................................. 42 2.2 City of Miami Beach Project Personnel ............................................................ 43 2.3 Personnel Resumes ...................................................................................... 44 2.4 Financial Capacity ........................................................................................ 46 TAB 3 Scope of Services Proposed .......................................................................... 47 1 Operational Requirements of Parking Garages .......................................................... 48 2 SKIDATA PARCS Components ................................................................................ 52 2.1 Application and Data Servers ........................................................................ 52 2.2 SKIDATA’s Vehicle Access Devices ................................................................. 53 2.2.1 Entry and Exit Columns ..................................................................... 54 2.2.1.1 Power.Gate ..................................................................................................... 54 2.2.1.2 Lite.Gate ......................................................................................................... 54 2.2.2 Parking Gate .................................................................................... 56 2.2.2.1 Barrier.Gate .................................................................................................... 56 City of Miami Beach Parking Access & Revenue Control System SKIDATA, Inc. – Southeast Regional Office Page 2 of 117 2.2.3 Automatic Payment Machines ............................................................. 57 2.2.3.1 Power.Cash ..................................................................................................... 57 2.2.3.2 Easy.Cash ........................................................................................................ 57 2.2.3.3 Credit.Cash ..................................................................................................... 58 2.2.4 Contract Parker Access System .......................................................... 60 2.2.4.1 Hands-Free Tag – Automatic Vehicle Identification (AVI) .............................. 60 2.2.4.2 Contactless Cards – Proximity Cards .............................................................. 61 2.2.4.3 Mobile Devices – QR and Linear codes, NFC .................................................. 61 2.2.4.4 Custom Cards – Magnetic stripe, Barcode ..................................................... 61 2.2.5 License Plate Recognition – LPR.......................................................... 62 2.3 Rate Management and Payment Methods ........................................................ 63 2.4 Solution for City of Miami Beach Lot Transactions ............................................ 65 2.5 Sun Pass Payments ...................................................................................... 66 2.6 Dynamic Pricing ........................................................................................... 66 2.7 Payment Credential Technologies ................................................................... 67 2.8 Mobile Applications ...................................................................................... 67 2.9 Web Portal Applications Available to CMB ........................................................ 68 2.10 Online Contract Parker Management .............................................................. 69 2.11 Data Warehouse and VBI .............................................................................. 70 2.12 Advertising Revenue .................................................................................... 71 2.13 Parking Visitor Validations ............................................................................. 72 2.13.1 Thermo Validator Unit ....................................................................... 72 2.13.2 Follow-up Ticket ............................................................................... 73 2.13.3 Electronic Validation ......................................................................... 74 2.14 Barcode Scanner Applications ........................................................................ 76 2.15 SKIDATA Facility Management System software .............................................. 77 2.15.1 Additional applications included on SKIDATA PARCS ............................. 83 2.16 Remote Monitoring and Control Software – REMCO .......................................... 87 2.17 Hardware Environment ................................................................................. 93 2.18 System Architecture ..................................................................................... 94 2.19 Communications/Network ............................................................................. 96 2.20 System Security .......................................................................................... 96 2.21 Application Software .................................................................................... 98 2.21.1 Software License Maintenance and Support ......................................... 98 2.22 Reporting and Monitoring Capabilities ............................................................. 98 2.23 Special Tickets / Passes .............................................................................. 102 3 Interfaces with the City of Miami Beach Systems .................................................... 104 4 Vision for the Future ........................................................................................... 105 5 Transition Plan ................................................................................................... 105 6 PCI / PA-DSS ..................................................................................................... 106 7 SKIDATA Use Cases - Mr. & Mrs. Smile ................................................................. 109 7.1 Tenants and Apartment owners - Residential Facilities .................................... 109 7.2 Cities and Shopping Malls ........................................................................... 109 7.3 Booking and Reservation ............................................................................ 109 7.4 Contract Parker Administration - B2B & B2C ................................................. 109 8 SKIDATA Factsheets ........................................................................................... 116 City of Miami Beach Parking Access & Revenue Control System SKIDATA, Inc. – Southeast Regional Office Page 3 of 117 TAB 1 Cover Letter and Minimum Qualifications Requirements City of Miami Beach Parking Access & Revenue Control System SKIDATA, Inc. – Southeast Regional Office Page 4 of 117 1 Introduction to the City Of Miami Beach Mr. Steven Williams, Procurement Coordinator Department of Procurement Management City Of Miami Beach It is with great pleasure that we are replying to ITN 2014-170-SW for the City of Miami Beach. SKIDATA is a worldwide leader in the Parking Access and Revenue Control System market, and is pleased with the opportunity in offering what is the most advanced solution in the industry to satisfy your particular operation. SKIDATA has become the fastest growing off-street Revenue Control System provider in North America and for good reason. Our leadership, knowledge, and experience in this industry combined with our commitment and execution have afforded SKIDATA with installations in almost every major market in the United States, Canada and Mexico. The same values, commitment and team members that have defined our success in North America will be devoted to the success of this Project. We understand the requirements and, will act as the Prime Contractor for this project upon final decision. There are three key factors that I believe are of significance to consider: The SKIDATA System consistently leads the PARCS market in reduced Total Cost of Ownership (TCO). Our predictable roadmap for new software delivery, inexpensive software upgrade fees, long product lifecycles, “no tools required” design, and next generation features reduce TCO and increase profitability. Not to mention our customers consistently tell us that our System is easy to use, both from a Patron and Operations/Service perspective. Second, we believe SKIDATA is best suited to mobilize quickly and deliver a turnkey System in the timeline requested. SKIDATA has competent and knowledgeable teams that work with the latest technologies. We have the competency, skillset, and resources to quickly mobilize and deliver a System that will exceed yours expectations. Lastly, SKIDATA builds its Systems upon an Open Architecture. SKIDATA has a long history of successfully working with external (third party) systems and applications. With more than 300 patents, we provide our customers the opportunities to interface their PARC Systems with best in breed third parties within the ground transportation industry. Combine our Open Architecture with one of the most in-depth, comprehensive reporting tools, you will find SKIDATA has the foundation, know-how, and tools required for achieving and exceeding the requirements of this Project. With more than 10,000+ installations globally and 750+ in North America, and offering a seamless integrated system, flexible configurations, up-to-date technology and local market presence, SKIDATA is the right manufacturer for this project. SKIDATA looks forward to an opportunity to partner with City of Miami Beach with the goal of a mutually rewarding long term partnership. Sincerely, Stephan Sussman Sales-Central and South Florida SKIDATA Inc. [P] 305-741-9720 [F] 214-204-1147 [E] stephan.sussman@SKIDATA.com [W] www.SKIDATA.com City of Miami Beach Parking Access & Revenue Control System SKIDATA, Inc. – Southeast Regional Office Page 5 of 117 2 Proposal Certification, Questionnaire & Requirements Affidavit SKIDATA, Inc. – Miami Proposal SKIDATA, Inc. – Miami Proposal SKIDATA, Inc. – Miami Proposal SKIDATA, Inc. – Miami Proposal SKIDATA, Inc. – Miami Proposal SKIDATA, Inc. – Miami Proposal SKIDATA, Inc. – Miami Proposal SKIDATA, Inc. – Miami Proposal SKIDATA, Inc. – Miami Proposal SKIDATA, Inc. – Miami Proposal SKIDATA, Inc. – Miami Proposal SKIDATA, Inc. – Miami Proposal City of Miami Beach Parking Access & Revenue Control System SKIDATA, Inc. – Southeast Regional Office Page 18 of 117 2.1 About SKIDATA 2.1.1 SKIDATA’s foundation The SKIDATA Group has been a global leader in access solutions and their efficient management for over 30 years with a focus on parking management. Almost 7,000 installations worldwide, SKIDATA provides ski resorts, shopping centers, major airports (Dallas Fort Worth, Munich, Schiphol, Zurich, Heathrow, Hong Kong, and Melbourne amongst others), municipalities, sports stadiums, trade shows and amusement parks with secure and reliable access solutions for people and vehicles. SKIDATA Group (www.SKIDATA.com) is a member of the publicly traded Swiss Kudelski Group (www.nagra.com), a market leader in digital security solutions. SKIDATA AG was founded in Salzburg, Austria in 1977. Development of the first Parking Access and revenue Control System began in 1985 with the first installation in Vienna taking place in 1988. In 1990 SKIDATA earned its first large scale international airport contract with Munich Airport and in 2010 SKIDATA Inc was awarded DFW Airport here in America. Also, the experience gained by doing very large airports such as Hong Kong International, London Heathrow, and DFW all contribute to a quality product and a technological edge that you, as a client, can take advantage off. SKIDATA, Inc. (www.SKIDATAusa.com) - a Delaware Corporation - was first established in North America as a wholly owned subsidiary of SKIDATA, AG of Salzburg, Austria in January 2000. Its mission at that time was to establish a SKIDATA presence in North America and address (specifically) the North American Off-Street Parking and Revenue Control System market segment. SKIDATA, Inc. has grown and become financially independent and has built an install base of over 600 systems in Canada, USA and Mexico. Our products and services are now found in Airports, Municipalities, Off-Airport Parking Operations, Shopping Centers, Office Centers, Universities and Medical Centers across North America. SKIDATA, Inc.’s headquarter is located in Hillsborough, New Jersey, with several regional offices strategically located to better support our customers. Currently SKIDATA, Inc. has direct regional offices in Dallas (TX), St. Louis (MO), Miami (FL), and Oregon. SKIDATA, Inc. has become the fastest growing off-street Revenue Control System provider in North America and for good reason. Our leadership, knowledge, and experience in this industry combined with our commitment and execution have afforded SKIDATA with installations in almost every major market in the United States, Canada and Mexico. The same values and commitment that have defined our success in North America and globally, will be devoted to the success of this Project. With over 400 employees worldwide and 39 in US, we serve specifics business segments such as Municipalities, Airports, Hospitality, Healthcare, Entertainment, Parking Operators, Educational, Developers and Corporate Offices. SKIDATA has the know-how, experience, resources, hardware, software, tools and understanding of how to use them to deliver a complete turnkey state of the art Parking Management System. It is also committed to deliver unsurpassed user and patron friendly service and support for the life of the System. The fantastic leadership and the extraordinary experienced team with PARCS technology brings centuries of combined knowledge in the Parking Industry, and are the foundation of the success and sustainable operation. The in-house Development teams and Software Labs allow us to deliver new and complex required features; and our Service Engineers team provides continuous support on project management, system design, integration, installation, commissioning, testing, training and maintenance services for the duration for the project, warranty and after warranty as specified in the RFP. Among our services, we also offer: Consulting City of Miami Beach Parking Access & Revenue Control System SKIDATA, Inc. – Southeast Regional Office Page 19 of 117 Analysis and evaluation of client’s challenges and needs, planning during conception phase, designing of creative solutions, and project management to insure the installation is according to specifications Integration Seamless integration with third party providers to best serve our client needs and the community. Direct Support Hardware and Software, including maintenance contracts On-line monitoring and diagnostics Spare parts supply On-site technical service and training Documentation Comprehensive, schematics and support documentation Training Maintain System Training through SKIDATA courses SKIDATA places great value in offering solutions that are intuitive, easy to operate and secure. The integrated concepts of SKIDATA solutions help clients optimize performance and maximize profits. SKIDATA, as a worldwide leader in the Municipality Access and Revenue Control System (PARCS) market, offers solutions that are intuitive, easy to operate, secure, and help clients to optimize performance and maximize profits. SKIDATA can deliver the next generation Parking and Revenue Control System to the City of Miami Beach quickly and efficiently. The best managers of international parking facility operations leave nothing to chance and choose SKIDATA. 2.1.2 Why SKIDATA is the best fit for the City of Miami Beach? SKIDATA has been leading the Parking industry for many years. With innovative products, rich in features and benefits, flexible and expandable, engineered to provide the best Return On Investment (ROI), and solid reputation, SKIDATA has positioned itself as the most advanced and reliable PARCS solution provider. Being the pioneer in many fronts SKIDATA always bring additional value to the project, and provides continuous direct support to its customers. The continuous investments in R&D translates in a peace-of-mind operation to our customers, ensuring that they will have the state-of-the-art products with the most up-to-date technology to meet the industry standards such as PCI PA-DSS validation, Near Field Communication (NFC), QR technology, Cloud based systems, Ground Transportation solution, Toll Tag integration, and many others. Expandability and interoperability are key factors in SKIDATA product. All are possible due to the core product with open architecture and powerful tools available to interface with third part vendors and solution providers. SKIDATA has currently seven standard interfaces / integration tools that are deployed worldwide. Those are supported applications available to assist our customers in growing their business through additional services and/or products they may take advantage of and also offer to their customers These tools are: - Host Communications Interface (HCI) – a server-to-server application to facilitate real time bi-directional data communications between the SKIDATA DAZ and a 3rd party application using windows socket technology. City of Miami Beach Parking Access & Revenue Control System SKIDATA, Inc. – Southeast Regional Office Page 20 of 117 - Customizable Data Export (CDEX) – a PARCS add on module that allows individualized/selectable data to be exported in a user definable format (s) (i.e. XML, ASCII, PDF etc.) with user selectable manual or automatic mode. - Standard Data Import/Export Interface (SDIEI) – predetermined/standard set of data sets/file for import and export purposes in user definable format (s) (i.e. XML, ASCII, PDF etc.) with user selectable manual or automatic mode. - Electronic Payment Interface (EPI) – a software developer (s) kit that allows one to interface with 3rd party financial institutions software/hardware and systems/applications. - Credit Card Authorization Server Interface (CCASI) – documented protocol that serves to allow 3rd party financial institutions to communicate with the PARCS system in a secure manner facilitating the movement of credit card data on any network - Transaction Interface (TI) – a software developer (s) suite of (of seven segments) based on .net tools designed to allow the user to design and implement add-on’s, functionality etc. to the PARCS. - Data Warehouse (DWH) – the Data Warehouse is designed to deliver parking related data in a consolidated form. It will provide for a rich Client Tier, built on a JAVA GUI platform, a Business Tier running on a Jboss application server which connects to the PARCS and all other associated applications (i.e. LPR, LPI, PGS, and Valet), and the Database Server Tier normalizing the data for your access and use. Notwithstanding our standard regularly scheduled software, firmware and hardware update and upgrade program will allow the City of Miami Beach to continuously expand the systems in size and functionally across applications, locations and departments for years to come. SKIDATA has the know-how, experience, resources, hardware, software, tools and understanding of how to use them to deliver a complete turnkey state of the art Parking Management System for the City of Miami Beach. SKIDATA is also committed to deliver unsurpassed user and patron friendly service and support for the life of the System. 2.1.3 How the City of Miami Beach will benefit from SKIDATA system? The City of Miami Beach plays a key role in the Sunshine State. Being the most important and visited city, the need in providing a smooth, sustainable and continuous traffic management control is a daily concern and Parking is a vital element here. The City of Miami Beach needs a Parking solution that is not only modern in design, but also easy- to-use, while providing solid and agile operation for both users and stakeholders. SKIDATA deeply understands those needs and has translated that in a harmonious solution that has been the choice for many municipalities, airports, universities, and hospitals across the globe. Based on the geographical location, the City of Miami Beach experiences some weather challenges. That has also to be considered when selecting a Parking vendor. SKIDATA products are designed to continuously operate under extreme circumstances. Just to name few examples of trouble-free operations: - Hot and Wet – Hong Kong International - Hot and Dry – Dubai International Airport, DFW International Airport, 10+ Australian Airports - Cold, Snow, and Wet – multiple installation in Canada and Northern Europe (Sweden and Norway) The current dynamics of the City of Miami Beach requires a solution that goes beyond the traditional parking system control. SKIDATA’ solutions push the boundaries of the typical parking concept, bringing the ‘Sky Is The Limit’ concept to our real world. Among a variety of features available to the City of Miami Beach, here are some we believe will significantly contribute to a better, broadly, and fully managed solution, while offering total convenience to the City’s parking users: City of Miami Beach Parking Access & Revenue Control System SKIDATA, Inc. – Southeast Regional Office Page 21 of 117 Reservations: With innumerous attractions and activities promoted by the City, the parking users will benefit from the SKIDATA’s reservation system. Through a web interface, customer may select the desired location(s) and pre-pay for a reserved space, eliminating the stressful ‘searching for parking’ experience. At the same time the City will have not only cash up front, but will also take the advantage of the space and tariff management tools available on SKIDATA system, allowing the City to plan accordantly for all events. Events and Valet Management System: Events are also easily managed by SKIDATA system. Alternative rates can be applied at specific garages, at specific days, and even at specific sections of the garage (e.g. Level 2). The Mobile.Gate handheld device can be used to facilitate both ingress and payment during those events. As an extension of the parking garages’ operations, the City may also explore and offer the benefit of the fully integrated Valet system. Validations and Web Coupons: Validations are another intrinsic part of the parking experience. SKIDATA offers a variety of methods – Thermo stamp, Follow-up/Chaser tickets, Online Validations, QR code for mobile devices. Multiple validations can be applied (stacked) per single parking ticket. All validations are traceable and auditable. Web coupons are a smart way in providing discounts, cash value cards (eGIFT), long term passes, among others, to the City’s valuable parking customers. The application can be integrated with the City’s Website and the QR authorizations code sent to the customer’s mobile device. Contract and Temporary Parker users: Monthly users (Contract Parkers) can directly create their account, renew their status, and pay for the contract by using a simple web application. With the SKIDATA’s Business To Business (B2B) / Business To Customer (B2C) application, Contract Parkers will login into their account and manage it by their own, reducing City’s overhead work and personal previously necessary when providing these services. For additional convenience, reoccurring payment can be set with the fully integrated Accounts Receivable package. Temporary Passes can be created for both temporary employees and/or outsourced workers. Frequent Parkers and Loyalty program: Loyalty programs are an excellent method of attracting and retaining customers. SKIDATA system is seamless integrated with Loyalty applications which will provides the City with the tools to better manage their preferred customers, offering points / benefits that can be redeemed for (e.g.) additional parking period, VIP services, etc. Occupancy monitoring: Single Space counting and Parking Guidance are resources that provides the City with the capability of indicating the number of garage’s available spaces – at the entry of the garage, at remote locations (digital signs on the streets), or at the City’s website. Within the garage(s), patrons may be easily and rapidly directed to a vacant spot. The Parking Guidance System indicates individual spaces status – vacant-green / occupied-red / reserved-purple / disabled vehicle-blue / exceed time-blinking / etc. Additional sources of revenue: With the benefit of the SKIDATA’s color graphic display and the high definition thermo printer for parking tickets, the City of Miami Beach can take the advantage of selling advertisements using graphic sign, picture or even video, to be presented to the customer. Those ‘advertisement areas’ are easily customizable and the messages can be changed as often as City desires. City of Miami Beach Parking Access & Revenue Control System SKIDATA, Inc. – Southeast Regional Office Page 22 of 117 Hotel portfolio: With so many attractions throughout the City, hotel guests may be able to park at the City’s garage(s) at discounted prices. An interface with the hotel system portfolio can make that process an easy and valuable to the City. Mobile Applications: Easy ways to find the best parking locations available, ability to pay for or reserve it, all at your fingertip, is always welcome. SKIDATA is the vendor that already provides all that in a seamless integrated system. License Plate Recognition and License Plate Inventory: License Plate Recognition will assist the City in reducing loss of revenue and on the enforcement side. The SKIDATA Plate.Tech application provides an intuitive operation for search, correction and reporting of the vehicle’s license plate, including an overview image of the vehicle / lane. 2.2 Experience To understand how SKIDATA has been able to achieve and sustain this level of success (750+ installations in North America) one must look within our company. SKIDATA has an extraordinary team with fantastic leadership and centuries of combined experience in the Parking Industry. Key members of the SKIDATA family have all prior vast experience working with PARCS technology. SKIDATA has experienced Software Developers and Service Teams here in the United States. Our in- house Development teams and Software Labs will allow us to deliver new feature requests and support complex requirements, and provide continuous support on project management, system design, integration, installation, commissioning, testing, training and service support for the duration for the project, warranty and after warranty as specified in the RFP. The installation and execution will have participation from several key areas. Project management will be a large part of the success of this project. Overall project management will be run by our Senior Project Manager. The project management team has experience with projects like this. The SKIDATA US development team will be responsible for integration with 3rd party products largely, if necessary. This has been the team’s primary responsibility and is in their core competence. The SKIDATA US service team will assist in the installation and configuration of the syst em also which has been their primary responsibility since inception. All SKIDATA Service Engineers are college educated with a Bachelor’s Degree in a Science and Technology related field. Training will be managed directly by our Training Coordinator and a team of trainers of which have been providing training for parking products, both SKIDATA and competitor products and services for decades. Project and Contract Management from a Parking Perspective: The entire project as proposed is “Primed” by SKIDATA, Inc. Therefore the entire project will carry with it SKIDATA’s values and principals originating from over 30 years of parking experience (much of it in the Airport/Municipal environment). Dedicated and Focused Resources through Project Completion: All critical team members on this project have been carefully selected by SKIDATA to insure that SKIDATA’s focus and dedicated resources are carried and followed through by these Team Members throughout the project. We are confident that these players are and will be as focused as SKIDATA. SKIDATA, Inc. is committed in providing the most qualified team members to execute and to deliver unsurpassed user and patron friendly service and support for the life of the System. City of Miami Beach Parking Access & Revenue Control System SKIDATA, Inc. – Southeast Regional Office Page 23 of 117 2.2.1 Key Projects SKIDATA, as a PARCS manufacturer, understands the need for a well-established solution provider to fulfill all of the goals of the project in a timely and efficient manner. With the awards/installations across multiple market segments, SKIDATA is proud in highlight some of those key projects for municipalities (City of Oklahoma, Downtown Salt Lake), universities (University of Texas at El Paso (UTEP), RICE University), and airports (Dallas Fort Worth, John Wayne, and Long Beach Airports). SKIDATA, Inc. is demonstrating the value of our products and services in the market. With fully integrated Valet, LPR, LPI, MLPI, Web Services, AVI (Toll), Account Management and Accounts Receivable package, SKIDATA is the right choice for your project. SKIDATA is the world’s Number One provider of turnkey solutions for professional parking access and revenue control at Municipalities of any size. 2.2.2 References of Similar Scope Projects SKIDATA, Inc.’s products are known and deployed across the globe. Below is a short list of some of the locations in which SKIDATA played a key role in the success of the PARCS endeavor. The list does not represent all projects but reflects well rounded examples of successful public sector projects: City of Oklahoma City The Central Oklahoma Transportation & Parking Authority (COTPA) was created by the City of Oklahoma City in 1966 to plan, develop, build, and operate a balanced parking and transportation system (METRO Transit) in the state’s capital metropolitan city. There are over 0.5 million visitors using the facilities each year. MUNICIPALITY: City of Oklahoma City PROJECT MANAGER/CONTACT: Debi Holtzclaw Debi.holtzclaw@okc.gov COPTA Parking Manager 405-297-1331 PROJECT SIZE & SCOPE: • 5 Oklahoma City Locations • Broadway Kerr, Century Center, Cox Convention Center, Santa Fe, Sheriden Walker • 12 Exit Columns • 10 Reader Only • 10 Pay on Foot Stations (Cash and Pay in Lane) • 10 Manual Pay Stations with Desktop Coders (Central Cashiering) • 27 Barrier Gates (Entrance Lanes, Exit Lanes, Reader Only Lanes) • EVENT Management System for use during pay in advance events • COUNT Management System for displaying occupancy counts in real-time Downtown Salt Lake Downtown Salt Lake has 15 parking garages that are owned and managed by the Zions Property Reserve, Inc. and City Creek Reserve, Inc.. There are over 8700 parking spaces in these facilities. MUNICIPALITY: Zions Property Reserve, Inc. and City Creek Reserve, Inc. PROJECT MANAGER/CONTACT: Jeff Shaw shawjl@zsc.com City Creek Parking Parking Manager 801-321-7512 PROJECT SIZE & SCOPE: • 15 Salt Lake City Locations o Lot 19, Triad Center, North Temple Parking, Parking Place, Lot 1, Main Street Parking, City Creek East, City Creek West, Elks Parking, Eagle Gate Parking Terrace, Social Hall Plaza & Harmons Parking, Orpheum Plaza, Regent Street Parking & Plum Lot, 5th Street Parking Block 39, 5th Street Parking Block 40 • 50+ Entrance Columns City of Miami Beach Parking Access & Revenue Control System SKIDATA, Inc. – Southeast Regional Office Page 24 of 117 • 50+ Exit Columns • 25+ Pay on Foot Stations (Cash and Credit Card ONLY) • 5+ Manual Pay Stations with Desktop Coders (Central Cashiering) • 50+ Access Readers • 150+ Barrier Gates (Entrance Lanes, Exit Lanes, Access Gates) • COUNT Management System for displaying occupancy counts in real-time City of Beverly Hills In the center of Beverly Hills along Santa Monica Boulevard are 7 parking garages that are owned and operated by the City of Beverly Hills. MUNICIPALITY: City of Beverly Hills PROJECT MANAGER/CONTACT: Chad Lynn clynn@beverlyhills.org City of Beverly Hills Director of Parking Operations 310-288-2807 PROJECT SIZE & SCOPE: 7 City of Beverly Hills locations6 Downtown Parking Structures and Montage • 15+ Entrance Columns • 10+ Exit Columns • 15+ Pay on Foot Stations (Cash and Credit Card ONLY) • 6+ Manual Pay Stations with Desktop Coders (Central Cashiering) • 5+ Access Readers • 35+ Barrier Gates (Entrance Lanes, Exit Lanes, Access Gates) • Hosted WEB KEY Management System for equipment and money access lock City of St. Louis The City of St. Louis Treasurer’s Office, Parking Division operates two parking garages located in the downtown are serving Busch Stadium (St. Louis Cardinals), Scott Trade Center (St. Louis Blues) and the Peabody Opera House entertainment complexes, as well as the government/business district. Two additional garages serve the Central West End entertainment area. MUNICIPALITY: City of St. Louis Treasurer’s Office, Parking Division PROJECT MANAGER/CONTACT: Joseph Ryan ryanj@stlouiscity.com City of St. Louis Treasurer’s Office, Parking Division Director of Off Street Parking 314-589-6729 PROJECT SIZE & SCOPE: • 4 City of St. Louis locations o Justice Center Garage, Abrams Garage, Argyle Garage and Nine North Garage • 7 Entrance Columns • 6 Exit Columns • 3 Pay on Foot Stations (Cash) • 3 Manual Pay Stations with Desktop Coders (Exit Cashiering) • 13 Barrier Gates (Entrance Lanes, Exit Lanes, Access Gates) Dallas Fort Worth Airport Details 119 Entrances and Exits, 8 POF, 15 Cashier stations, integrated Toll Road, Counting System, Integrated ground transportation, integrated financial References William Flowers - Vice President wflowers@dfwairport.com Phone: (972) 973-5339 Bill Johnson - Assistant Vice President (Project Manager) bjohnson@dfwairport.com Phone: (972)-973-5350 Address DFW International Airport P.O. Box 619428 DFW Airport, Texas 75261-9428 City of Miami Beach Parking Access & Revenue Control System SKIDATA, Inc. – Southeast Regional Office Page 25 of 117 2.3 System Requirements and Objectives 2.3.1 General The City of Miami Beach project consists of 10 garages with at least one additional garage planned. SKIDATA solution is to provide an automated (cashierless) parking system which will provide central control and monitoring in addition to meeting all the operational requirements for contract and daily parkers. SKIDATA’s technology will optimize revenue while virtually eliminating fraud and revenue loss while reducing personnel to operate the system. SKIDATA, Inc.’ system consists on a deployment of a new, state-of-the-art, parking system capable of accurately manage access, revenue and vehicle count system across all CMB garages. All parking garages will be feeding transactional informat ion, audio (intercom) and video data (CCTV) to a centralized command center in a real-time basis. Transient users will have their access controlled by the SKIDATA Entry and Exit Columns, which are designed to not only process parking tickets, but also Credit Card In/Out and payment privileges at the exit lanes. Payment for the parking fee can be made at different locations and using different methods. Automated Payment Machines (Pay On Foot) may be conveniently located throughout the designated areas. The Mobile.Gate can be used as mobile payment device at either remote locations or greeting points. A series or validation methods are available including thermo stamp, follow-up (chaser) tickets, Web Validation system (allowing customer to validate the parking tickets using their PC, smartphone, or web enabled device), all seamless integrated with SKIDATA’s PARCS. Staff (employees) and/or Contract parkers (monthly users) will have restrict access controlled by their credential(s) - AVI system, contactless proximity cards, magnetic or barcode tickets, or QR codes on their mobile devices. A selectable anti-passback feature, which prevents double usage of the credential while within the parking area, is available. All credentials can be time restricted managed and assigned to specific areas - including future locations. The system offers the convenience of carpooling groups. In that event the system will monitor and control the ingress by allowing just one credential use per contract parker user. The City of Miami Beach will have the additional benefit of: 2.3.2 Centralized Operation All operations, from any given garage, will be centralized and controlled by the SKIDATA Facility Management System application. Every parking transaction and movement is processed in real-time, and they are normalized and accounted for reporting and audit purposes. The lane devices operate online (real-time processing), and each lane device’ status – such as broken arm, low tickets, back-out, etc. – is instantly reported and graphically displayed at the Central Command. SKIDATA’s application continuously monitors all PARCS equipment providing instant alarms to designated locations and personnel in a real-time basis in case of an anomaly. System-wide configurations (e.g. fee tables, card holder’s credential update, cashier’s permissions, etc.), remote commands (e.g. opening gate, lost ticket fee, lane closed, etc.), and general parking monitoring and control (including CCTV) can all be managed from a single location. City of Miami Beach Parking Access & Revenue Control System SKIDATA, Inc. – Southeast Regional Office Page 26 of 117 In addition, the Central system can be remotely accessed over an encrypted internet-based network. The SKIDATA Parking application can be locally or remotely (cloud) hosted, providing convenient, secure and flexible operation. 2.3.3 Scalable System With an open-architecture platform and designed for expandability, the system is prepared to easily accommodate future growth needs and features in a seamless and highly scalable progression. That translates not only in the easiness of adding lane devices or entire garages into the system, but also growing number of users and scalable to support and accommodate additional features the City of Miami Beach will make available for its users – e.g. Reservations, Web Validations, B2B/B2C management, Events, Loyalty programs, etc. City of Miami Beach Parking Access & Revenue Control System SKIDATA, Inc. – Southeast Regional Office Page 27 of 117 2.3.4 Auditing Capabilities System’s operational access rights are assigned specifically to each staff member and all activities are logged for audit purposes – e.g. changes in the system configuration, exceptions approved, etc. The application also controls all steps of a vehicle’s ingress, the revenue associated with it (parking fee and payments), and egress; accurately tracking all transactional data required for both operational and financial audit. All operational and transactional data are stored and protected against unauthorized access City of Miami Beach Parking Access & Revenue Control System SKIDATA, Inc. – Southeast Regional Office Page 28 of 117 2.3.5 Reporting Features A set of built-in reports – financial, statistics, shift (cashier’s activities), value added tax, system events, among others, provides great flexibility and improve the timing and f ormatting of the pertinent operational and management reports. A Custom Reports tool (Ad-Hoc Report Generator) is available to further customize and explore the parking data if desired to do so. Additionally the system provides the capability of exporting data to a CVS file to easily interface with other applications such as Microsoft Excel and Cristal Reports, among others. 2.3.6 Additional Benefits Rates: a. Flexible configuration that allows tariff to be programmed in advance and activated based on a time-window (date and time) b. Revenue forecast tool, based on the Tariff Simulator application, provides parking operators with the capability of simulating the influence of new tariff structures on the turnover. City of Miami Beach Parking Access & Revenue Control System SKIDATA, Inc. – Southeast Regional Office Page 29 of 117 Remote In-Lane validation and verification: a. Remote assistance can be provided to patrons seeking support through a dual- channels video-intercom system. SKIDATA devices have a fully integrated intercom system that deploys the state-of-the-art technology in digital signal processing and Voice over IP (VoIP). Calls can be automatically transferred to a remote location(s) – or even a cell phone – for additional support during extended hours. b. The incorporated video camera provides extra benefits to the City of Miami Beach as it allows verification of customer’s credentials (e.g. Disabled Parking Permit) for remote validation / tariff discount. c. In case patron doesn’t have funds to pay the parking fee, the central/remote operator can process the ‘Insufficient Funds’ transaction using the camera to verify/validate patron’s Driver’s License information. Mobile Solution a. SKIDATA’s Mobile.Gate device is a portable solution (Handheld computer - HH) specifically designed to provide extended services to the parking operator, expanding its operational capabilities to remote sites. b. The HH unit features a color graphic display which provides easy-of-use and incorporates a credit card reader to process payments, and a belt printer for receipts. c. In addition, it can scan QR codes for validations and process exceptions. City of Miami Beach Parking Access & Revenue Control System SKIDATA, Inc. – Southeast Regional Office Page 30 of 117 Customer ease of use a. Color graphic display offers a more intuitive operation. b. Standard 25 pre-defined color graphic displays and possibility of creation of customizable ones. Allows mixing graphics and text. c. Display can be used for advertising purposes, creating additional source of revenue d. Voice prompt message e. Possibility of two languages (scrolling messages) – e.g. English and Spanish f. Parking tickets can print custom messages / graphics on demand – e.g. Rate Changes / Scheduled Construction announcements; QR Codes can be incorporated into the bitmaps with links to web pages g. 2D / QR Barcode Reader i. Print or Mobile Phone ii. Email Barcodes iii. Use at Entrance and/or Exit Column iv. Use Cases 1. Reservations 2. Validations 3. Temporary Passes a. Temporary Employee b. Replacement for Lost Card 4. Cash Value a. Customer Service b. Gift card TEMPORARY EMPLOYEE PASS John Doe 012345678 Valid 11/8/13-11/15/12 City of Miami Beach Parking Access & Revenue Control System SKIDATA, Inc. – Southeast Regional Office Page 31 of 117 Remote Monitoring and Control h. SKIDATA’s REMCO solution provides the means of a remote management – monitoring and controlling - of all the parking facilities regardless of location. The application manages Car Parks connected to the Server, providing easy tools and interface to remotely control any special occurrence within the facility. i. A simple to use web-based user interface allows multiple users with a variety of access rights to monitor: parking facilities, parking garages, parking devices, parking events, etc. The interface allows for control of parking equipment as well is designed to be a workflow manager and will be integrated to parts tracking. j. All events occurring in the parking facilities are recorded and reports can be run at a later time to evaluate all actions performed on an event, the time it took to resolve an event, which users took ownership of the event, etc. k. All events that occur in the system can be configured to create automated actions either immediately after an event is reported or at a later predefined time frame. Example: an entry machine reports that it is low on tickets. After 8 hours if the event ticket has not been closed REMCO sends a text message to the parking facility manager. l. Provides easy tools and interface to remotely control 3rd party devices m. Integrated with IP based cameras and intercom City of Miami Beach Parking Access & Revenue Control System SKIDATA, Inc. – Southeast Regional Office Page 32 of 117 Continuous operations a. SKIDATA Parking applications can be deployed in a virtual environment (VMware) bringing the advantaged of easy backup and recovery and redundancy (fault tolerant). b. VMware ESXi is essential in providing server consolidation, with High Availability (HA) features through virtualization. City of Miami Beach Parking Access & Revenue Control System SKIDATA, Inc. – Southeast Regional Office Page 33 of 117 2.4 Technical Requirements 2.4.1 PCI Compliance Below is the link to and a screen shot from the PCI Security Standards webpage listing SKIDATA’s approved application, and the PCI Security Standards Council - Confirmation (Grade Pass) https://www.pcisecuritystandards.org/approved_companies_providers/validated_payment_appl ications.php?agree=true City of Miami Beach Parking Access & Revenue Control System SKIDATA, Inc. – Southeast Regional Office Page 34 of 117 2.4.2 Interface Interfacing SKIDATA system with third-party applications is simple and secure. Based on the standard Host Communications Interface (HCI), parking status and transactional information can be made available to be used by partner systems. Currently SKIDATA has integrated solutions with the following 3rd Party companies / solutions: Account Receivables – Integrapark / PARIS Counting Signage - Daktronic Signs Hotel Room Key APP - Saflok License Plate Recognition – PlateTech & Inex/Amir Mobile Payment - Park Mobile Remote Monitoring & Control - MerAPI Reservations – Chauntry, Click AND Park, Park Whiz Valet system - ZIPPARK Electronic Validations – eVal 1. Parking Mobile Application ParkMe system will have the benefit of the Hostcomm interface as it creates a secure channel to provide real-time garage occupancy information of each one of the City of Miami Beach’s garages. 2. Accounts Receivable The City of Miami Beach’s proprietary revenue control system can be automatically updated with the parking movement’s information. Once again, through the Hostcomm interface, the necessary revenue information will be available - e.g. revenue totals, per account, per payment method (cash, credit card, validations, etc.). 3. Customer Accounts Customer’s account detail information can also be obtained through the Hostcomm interface. Details such as name, address, validity, credential type, as well real-time transaction information, can all be made available for third-party systems. 4. Payment Credentials SKIDATA lane devices are built to accept a wide-range of credential types. The credentials can be used either for access control purposes only, or as payment method. NFC, QR Codes, Barcode codes, magnetic stripe, and RFID (proximity) technologies are some of the already implemented solutions within SKIDATA devices. Below is an example of the SKIDATA’s Keycard configured as Cash Debit Card and being used to pay the parking fee: City of Miami Beach Parking Access & Revenue Control System SKIDATA, Inc. – Southeast Regional Office Page 35 of 117 2.4.3 Alarms SKIDATA system is designed to have the most reliable performance, providing our customers with the highest up-time system available. The Control Center displays all of the PRCS equipment connected to the server. The description of the equipment is listed above each device and is configurable by the user. A status window is located below the equipment icon. In case of an incident exist (e.g. gate arm knocked out, low ticket, gate up timer, ticket jam, etc.), the system will indicate the device status using color coded alarms – critical alarms are indicated in RED, and less serious warnings indicated in YELLOW. When a new alarm is displayed an audible alarm sounds. The user can interact with their mouse on any of the equipment pictures to see available actions that they can perform on the individual device. For example purposes the Easy.Cash Automatic Pay Station was selected. The Details selection provides historical information on the Status and Rejections for the specific device. City of Miami Beach Parking Access & Revenue Control System SKIDATA, Inc. – Southeast Regional Office Page 36 of 117 The Status window gives historical view with a date stamp for alarms and events for the specific device. At the lane device level, the ticket mechanism (Coder Unlimited) has a built-in self-diagnostic which provides interactive error codes to facilitate and expedite troubleshooting process, even prior to the error occurrence. The Remote Event Message system can be configured to send alarm notifications out via email or text message to a pre-defined recipient list. 2.4.4 Equipment SKIDATA lane devices are designed and built utilizing state-of-the-art tools and components to maintain its original performance for many years; regardless of the geographical location they are installed. Entry / Exit Columns and Gates have their housing made from high-impact resistant plastic, and the support stand manufactured from rust-proof anodized aluminum. Suitable for outdoor conditions, the devices can operate in a wide temperature range (-40°F to +140°F). All SKIDATA’s parking devices are IP based. The system architecture provides lane autonomy so no single point of failure of a device causes a general operational failure across the facility. City of Miami Beach Parking Access & Revenue Control System SKIDATA, Inc. – Southeast Regional Office Page 37 of 117 TAB 2 Experience and Qualifications City of Miami Beach Parking Access & Revenue Control System SKIDATA, Inc. – Southeast Regional Office Page 38 of 117 1 Qualifications of Firm SKIDATA, Inc. (a Delaware Corporation) was first established in North America as a wholly owned subsidiary of SKIDATA, AG of Salzburg, Austria in January 2000. Its mission at that time was to establish a SKIDATA presence in North America and address (specifically) the North American Off-Street Parking and Revenue Control System market segment. SKIDATA, Inc. has grown and become financially independent and has built an install base of over 750 systems in Canada, USA and Mexico. Our products and services are now found in Airports, Municipalities, Off-Airport Parking Operations, Shopping Centers, Office Centers, Universities and Medical Centers across North America. SKIDATA AG was founded in Salzburg, Austria in 1977. Development of the first Parking Access and Revenue Control System began in 1985 with the first installation in Vienna taking place in 1988. In 1990 SKIDATA earned its first large scale international airport contract with Munich Airport and in 2010 SKIDATA Inc was awarded Dallas Fort Worth Airport here in America. Also, the experience gained by doing very large airports such as Hong Kong International, London Heathrow, and DFW all contribute to a quality product and a technological edge that you, as a client, will benefit from. Our US Headquarters is located in Hillsborough, New Jersey, with several regional offices strategically located to better support our customers. Currently SKIDATA, Inc. has regional offices in Dallas (TX), St. Louis (MO), Miami (FL), and Oregon. With over 400 employees worldwide and 40 in the US, we serve specific business segments such as Mixed use, Municipalities, Airports, Hospitality, Healthcare, Entertainment, Parking Operators, Educational, Developers and Corporate Offices. Among our services, we offer: Consulting Analysis and evaluation of client’s challenges and needs, planning during conception phase, designing of creative solutions, and project management to insure the installation is according to specifications Integration Seamless integration with third party providers to best serve our clients needs and the community. Direct Support Hardware and Software, including maintenance contracts On-line monitoring and diagnostics Spare parts supply On-site technical service and training Documentation Comprehensive, schematics and support documentation Training Maintain System Training through SKIDATA courses City of Miami Beach Parking Access & Revenue Control System SKIDATA, Inc. – Southeast Regional Office Page 39 of 117 1.1 Project References (public sector) 1. PROJECT NAME: City of Oklahoma City The Central Oklahoma Transportation & Parking Authority (COTPA) was created by the City of Oklahoma City in 1966 to plan, develop, build, and operate a balanced parking and transportation system (METRO Transit) in the state’s capital metropolitan city. There are over 0.5 million visitors using the facilities each year. MUNICIPALITY: City of Oklahoma City PROJECT MANAGER/CONTACT: Debi Holtzclaw COPTA Parking Manager 405-297-1331 Debi.holtzclaw@okc.gov PROJECT SIZE & SCOPE: • 5 Oklahoma City Locations • Broadway Kerr, Century Center, Cox Convention Center, Santa Fe, Sheriden Walker • 12 Exit Columns • 10 Reader Only • 10 Pay on Foot Stations (Cash and Pay in Lane) • 10 Manual Pay Stations with Desktop Coders (Central Cashiering) • 27 Barrier Gates (Entrance Lanes, Exit Lanes, Reader Only Lanes) • EVENT Management System for use during pay in advance events • COUNT Management System for displaying occupancy counts in real-time These locations were retro-fitted in 2011 and 2012 2. PROJECT NAME: Downtown Salt Lake Downtown Salt Lake has 15 parking garages that are owned and managed by the Zions Property Reserve, Inc. and City Creek Reserve, Inc.. There are over 8700 parking spaces in these facilities. MUNICIPALITY: Zions Property Reserve, Inc. and City Creek Reserve, Inc. PROJECT MANAGER/CONTACT: Jeff Shaw City Creek Parking Parking Manager 801-321-7512 shawjl@zsc.com PROJECT SIZE & SCOPE: • 15 Salt Lake City Locations o Lot 19, Triad Center, North Temple Parking, Parking Place, Lot 1, Main Street Parking, City Creek East, City Creek West, Elks Parking, Eagle Gate Parking Terrace, Social Hall Plaza & Harmons Parking, Orpheum Plaza, Regent Street Parking & Plum Lot, 5th Street Parking Block 39, 5th Street Parking Block 40 City of Miami Beach Parking Access & Revenue Control System SKIDATA, Inc. – Southeast Regional Office Page 40 of 117 • 50+ Entrance Columns • 50+ Exit Columns • 25+ Pay on Foot Stations (Cash and Credit Card ONLY) • 5+ Manual Pay Stations with Desktop Coders (Central Cashiering) • 50+ Access Readers • 150+ Barrier Gates (Entrance Lanes, Exit Lanes, Access Gates) • COUNT Management System for displaying occupancy counts in real-time The first 12 locations were deployed 8 years ago and the 3 most recent locations were deployed in 2011. 3. PROJECT NAME: City of Beverly Hills In the center of Beverly Hills along Santa Monica Boulevard are 7 parking garages that are owned and operated by the City of Beverly Hills. MUNICIPALITY: City of Beverly Hills PROJECT MANAGER/CONTACT: Chad Lynn City of Beverly Hills Director of Parking Operations 310-288-2807 clynn@beverlyhills.org PROJECT SIZE & SCOPE: • 7 City of Beverly Hills locations o 6 Downtown Parking Structures and Montage • 15+ Entrance Columns • 10+ Exit Columns • 15+ Pay on Foot Stations (Cash and Credit Card ONLY) • 6+ Manual Pay Stations with Desktop Coders (Central Cashiering) • 5+ Access Readers • 35+ Barrier Gates (Entrance Lanes, Exit Lanes, Access Gates) • Hosted WEB KEY Management System for equipment and money access lock management The first 6 locations were deployed in 2007and the most recent location (Montage) was deployed in 2008. 4. PROJECT NAME: City of St. Louis The City of St. Louis Treasurer’s Office, Parking Division operates two parking garages located in the downtown are serving Busch Stadium (St. Louis Cardinals), Scott Trade Center (St. Louis Blues) and the Peabody Opera House entertainment complexes, as well as the government/business district. Two additional garages serve the Central West End entertainment area. City of Miami Beach Parking Access & Revenue Control System SKIDATA, Inc. – Southeast Regional Office Page 41 of 117 MUNICIPALITY: City of St. Louis Treasurer’s Office, Parking Division PROJECT MANAGER/CONTACT: Joseph Ryan City of St. Louis Treasurer’s Office, Parking Division Director of Off Street Parking 314-589-6729 ryanj@stlouiscity.com PROJECT SIZE & SCOPE: • 4 City of St. Louis locations o Justice Center Garage, Abrams Garage, Argyle Garage and Nine North Garage • 7 Entrance Columns • 6 Exit Columns • 3 Pay on Foot Stations (Cash) • 3 Manual Pay Stations with Desktop Coders (Exit Cashiering) • 13 Barrier Gates (Entrance Lanes, Exit Lanes, Access Gates) Please see the related video link below for a municipality project in Haarlem, Netherlands, depicting a ticketless entry system with central control and monitoring. http://www.youtube.com/watch?feature=player_embedded&v=rSLNlNTdWDM City of Miami Beach Parking Access & Revenue Control System SKIDATA, Inc. – Southeast Regional Office Page 42 of 117 2 Qualifications of SKIDATA Team 2.1 SKIDATA Organization City of Miami Beach Parking Access & Revenue Control System SKIDATA, Inc. – Southeast Regional Office Page 43 of 117 2.2 City of Miami Beach Project Personnel City of Miami Beach Parking Access & Revenue Control System SKIDATA, Inc. – Southeast Regional Office Page 44 of 117 2.3 Personnel Resumes Waldemar Batistella - Vice-President Years of Experience: Over 25 years of experience in engineering and operations management, process improvement, product and system development, manufacturing, project development, R&D, technical services and system support from the parking industry. Education: PMP: Project Management Institute MBA in Strategic Business Development MS in Electrical / Electronic Engineer (MSEE) Summary of Qualifications: Result oriented senior manager wi th MS in Electronic Engineering and Master in Business Administration, with an extensive cross-industry management experience in strategic planning, P&L, product and business development, R&D, project management, services, system support and customer interface. Has an expertise in managing the product development life cycle and delivery of variety automated systems, and have successfully delivered multi-million dollar turnkey projects within diverse markets such as industrial, building, parking, revenue an d commercial systems. Experienced and accomplished professional who has been successfully meeting the challenge of working in a multicultural and cross-organizational environment. Process oriented with versatile background, hands-on experience in operations management, engineering, production, sales, marketing, and international business acumen. Harjit (Raj) Sandhu - Senior Project Manager Years of Experience: Over eleven years acting as key account / senior project manager for large and medium installations Education: MA Communication Studies BA Computer Science Summary of Qualifications: SKIDATA, Inc. - Senior Project Manager: June 2006 - Present City of San Jose - Parking Administrator: January 2005 - June 2006 Scheidt & Bachmann USA, Inc. - Project Manager: January 2000 - January 2005 Direct managed projects: Port of Seattle, WA - 2000 Port of Portland, Oregon - 2001 City of Sacramento, CA – 2002 City of San Jose, CA - 2003 Port of Oakland, CA – 2004 Busch Entertainment – 2006 (Busch Garden and Sea World Amusement Parks) Edmonton Airport 2008-2009 Des Moines Airport 2009 Edmonton Airport 2009 Montreal Airport 2009/2010 John Wayne Airport 2010 Dallas Fort Worth Airport – Present City of Miami Beach Parking Access & Revenue Control System SKIDATA, Inc. – Southeast Regional Office Page 45 of 117 Bruce Biedenbach - Senior Project Manager Years of Experience: Twenty-one years of experience in the parking industry in various capacities. Bruce joined SKIDATA in the spring of 2008. Education: Ohio College of Applied Sciences/Ohio Mechanic’s Institute: --Certificate of completion - Industrial Control Circuitry --Additional courses toward Associates Degree in Electrical Engineering Summary of Qualifications: SKIDATA, Inc. - Senior Project Manager: June 2007 - Present Amano Time & Parking Solutions of Cincinnati, Inc. – V.P. of Operations (2005-2007) Cincinnati Time Systems – Project Manager/ Service Manager (1999-2005) David Garner - Senior Support Engineer Years of Experience: Over 11 years of technical experience within the parking industry. He joined SKIDATA in the summer of 2010. Education: The Navy - Electricity and Electronics Division High School – South Dade Senior High / Homestead, FL Summary of Qualifications: Dave has earned the Washington State EL06 Limited Energy Electrician’s license. His field support experience includes 11 years with Protection Technologies (PTI), ranging from installing and servicing CCTV, access control, security, and parking and revenue control equipment. Primarily, his focus was with parking equipment installations for Federal APD and SKIDATA products. Some of the projects which he was responsible for are the Spokane International Airport, Pike Place Market, and recently some troubleshooting at the Edmonton International Airport. James Kovacs – Director of Client Services Years of Experience: Over 15 years of leadership position within the parking industry. Responsible for the development and customization of integrated parking systems Education: BS Electrical Engineering, DeVry University, Chicago, Illinois Summary of Qualifications: Experienced technology executive, directly involved with product and project management, system engineering and programming. Has in-depth experience in design and development, with full life-cycle project knowledge. Karen Blasing Pradhan - Training Coordinator / Product Management Administration Years of Experience: Twenty-eight years in the parking industry, our most experienced employee. Education: Bachelor of Arts - Graphic Design 2-year Certification in Mechanical & Architectural Design Summary of Qualifications: Karen has twenty six years of experience in the parking industry including product management, training program management, technical publications management, marketing communication, industrial and mechanical design for SKIDATA, Amano Cincinnati and Cincinnati Time Recorder. Previous experience with Pabco Fluid Power City of Miami Beach Parking Access & Revenue Control System SKIDATA, Inc. – Southeast Regional Office Page 46 of 117 Company incorporates many hydraulic design projects including the design of a complete production system for a steel plant in Taiwan. Steve Sussman – Sales Account Manager Years of Experience: Over 30 years in the electronics Industry (components, systems) with 2 years in the PARCS industry in a sales and account manager role. Education: BS Industrial and Systems Engineering, University of Florida, Gainesville, FL Summary of Qualifications: Several years in the electronics industry within sales and marketing function areas, incorporating application knowledge for a consultative selling approach. 2.4 Financial Capacity Supplier Qualification Report (SQR) sent (email) under separate cover to the City of Miami Beach procurement department. City of Miami Beach Parking Access & Revenue Control System SKIDATA, Inc. – Southeast Regional Office Page 47 of 117 TAB 3 Scope of Services Proposed City of Miami Beach Parking Access & Revenue Control System SKIDATA, Inc. – Southeast Regional Office Page 48 of 117 1 Operational Requirements of Parking Garages The City of Miami Beach project will encompass a large car park complex system consisting of at least 10 garages across the city and a likely growth path of an additional garage and outdoor lots. This SKIDATA proposal takes into account all the required technologies (software, hardware and networking) to create a centralized control and management nucleus that will provide the City of Miami Beach with an optimum revenue and control parking system second to none. As we have detailed in this document, every facet of our solution is focused on offering the latest technology to achieve superior control and operability leading to sustained profitability with the lowest downtime. SKIDATA is poised with a clear future path to be a vital partner of the City of Miami Beach. Two main categories of users will be accommodated in this operation – Transient and Contract / Tenant parkers. Transient parking users will have ingress access through the dedicated entry lane controlled by the SKIDATA Entry Column. During the ingress process, transient parkers will drive up to the Entry Lanes where they will be able to take their parking ticket. The egress will be managed by the dedicated transient exit lanes which will have the SKIDATA Exit Column (Power.Gate) The Exit Column device accepts payments by Credit Card and/or Follow-up (Chaser) tickets as validation. A 2D scanner can be integrated for reading 2D barcodes for contract parkers or validations. Tariff discounts can be offered to transient parking users by providing validations by Percentage, Dollar amount, Hours/Minutes, or Days. Each validation account has a unique identifier and specific discount code associated with it. All validations will be tracked and reported on the SKIDATA parking system. Transient parkers may have the capability to have their parking ticket validated using any of the following optional methods (please see section “Parking Visitor Validations” hereinafter for more comprehensive details): Follow-up Ticket o Pre-printed validation tickets (follow-up / chaser ticket) are mass- produced through the Desktop Coder. Account’s owner (e.g. office retail, restaurant, bank, etc.), will acquire (purchase) those validation tickets and provide them to their customers. o At the exit stations patrons will first insert their entry parking ticket and subsequently the follow-up validation ticket, so the associated discount can be applied. Thermo Validation Unit o A thermo printed barcode code is applied to the entry ticket and it is machine readable at the exit stations. o Patrons that received this type of validation just need to insert their parking ticket to the exit device and the associated discount will be applied. Barcode Validation City of Miami Beach Parking Access & Revenue Control System SKIDATA, Inc. – Southeast Regional Office Page 49 of 117 o Patrons can utilize 1D or2D barcodes read by a scanner integrated into the exit column or POF. o Can be printed or presented on mobile device Electronic Validation o Patrons may have their tickets electronically validate by simply scanning their ticket in any station conveniently located within the building. o Validation stations can be either a kiosk or a registered station using any web browser interface (either using a handheld scanner or by manually entering the parking ticket number). Information related to the electronic validations applied at the stations is immediately transferred to the SKIDATA PARC System. Different types of validations may be applied to the same parking ticket (stack validation). In any case, if a remaining fee is due after validation has been applied, the balance payment can be done at the exit device to satisfy the tariff. We believe this is an opportunity to optimize Parking revenue by limiting non-valid validations. Tenant parkers (contract parkers) may have an AVI (Tag) or RFID (prox card) reader, which will permit/restrict access to/from the controlled area. The AVI readers (Hands Free) or RFID cards are fully integrated with SKIDATA system. All contract parker’s transactions are fully auditable and the system offers flexible management features. Each contract parker’s account can accommodate up to five different types of credentials (e.g. proximity card, AVI tag, barcode credential, etc.) that can be used at any specific time. An anti-passback feature is available to prevent fraudulent usage. An AVI system brings multiple benefits for the CMB project, such as: a. Hands-free operation – no need to roll down the window to present a card b. Users can use their current Toll Tag and be registered to use any garage c. Payment for parking can be automatically deducted from the Toll Tag account Remote assistance will be provided to patron seeking support. A fully integrated intercom system (Commend VoIP) will be available at all transient and contract parker lanes. The provided intercom solution features the ‘call transfer’ (call forward) functionality, which allows the operations’ management to properly handle the calls from anywhere (local or remote office, or even from a mobile location - e.g. cell phone). From a single key command, the manager / supervisor can remotely vend (open) the gate. SKIDATA solution also can incorporate an IP (Pinhole) Camera at the lanes that allows driver’s image to be seen at the command center for immediate assistance. Additional usage is to allow patrons to show their ID (e.g. Driver’s License) to confirm a transaction. City of Miami Beach Parking Access & Revenue Control System SKIDATA, Inc. – Southeast Regional Office Page 50 of 117 The camera will be mounted at the Columns as shown, and can be used for dual-video call and to validate specific credential – e.g. Disabled Parking Permits and Driver’s License. The Pinhole camera is a great benefit as key customers - such as DFW - are taking full advantage of. Additional IP Cameras can easily be incorporated to the REMCO system to not only obtain different images (e.g. overview) but to enhance customer’s experience in customer service support. All cameras will be directly connected to and monitored from the “Remote Monitoring and Control Software – REMCO” The parking gates will be installed with either the standard arm or folding-arm - if height limitations are in place. Optionally a full color (RGB) gate arm can be incorporated. All operations are controlled by the central Facility Management System – SKIDATA Parking.Logic application. The solution proposed by SKIDATA is Parking.Logic Version. This was validated according to PA-DSS v2.0 by Coalfire Systems and is valid for new deployments. SKIDATA has and continues to make significant investments in the development and validation of its solutions for CISP and PCI PA-DSS. Since 2005 SKIDATA has not had a lapse in its ability to deliver a deployable validated application. Our proposal includes deploying the solution to meet PCI PA-DSS validation requirements as defined in our Secure Implementation Guide. The SKIDATA Parking.Logic Facility Management System deploys the leading edge technology and is designed to easily accommodate expansion and great flexibility for the future. It controls all steps of a vehicle’s ingress, the revenue associated with it (parking fee), and egress; accurately tracking the required financial and statistical information of the Car Parks, providing mechanisms to minimize theft and loss of revenue while enhancing patron’s convenience. City of Miami Beach Parking Access & Revenue Control System SKIDATA, Inc. – Southeast Regional Office Page 51 of 117 A set of built-in reports – financial, statistics, shift (cashier’s activities), value added tax, system events, among others, provides great flexibility and improve the timing and formatting of the pertinent operational and management reports. Additionally the system will have the Ad-Hoc Report Generator as well the capability to export the data to a CVS file (Microsoft Excel). Flexibility configuration – rates, contract parkers, system attributes; easy-to-use design; and users and cashier’s friendly operation are just few benefits that SKIDATA’ system provides for an intuitive and user-friendly interface for the customers and operational personnel. The product’s architecture is designed to increase efficiency in operation and facilitate the maintenance. It applies modular concept where the modules are compatible with every other related component and easy to interchange them (tool less), reducing the downtime periods and associated costs. The system is scalable and can be expanded as needed. City of Miami Beach Parking Access & Revenue Control System SKIDATA, Inc. – Southeast Regional Office Page 52 of 117 2 SKIDATA PARCS Components 2.1 Application and Data Servers SKIDATA Parking.Logic application will be deployed on enterprise-class servers. This hardware exceeds the operational requirements to run the parking system. SKIDATA’s PARCS application is very flexible and highly scalable, being possible to be deployed in many different types of configurations and environments – from a single server to a total redundancy of the application and database (failover and high availability scenarios). SKIDATA’s PARCS’s architecture is designed to maintain the parking devices in continuous operation in the event of a server failure. It is important to note that PARCS lane devices (Columns) operate in an “emergency mode” when communication with the PARCS system is disrupted. When operating in emergency mode, transactions processed by the device are stored locally until communication with the PARCS system is restored. Once communication has been restored, these transactions are passed to the PARCS system for permanent (normal) storage. The Parking.Logic application i s to be deployed on Windows 2008 Server operating system and uses Microsoft SQL as Database. The proposed computer system concept provides a scalable system solution and capacity for a 200% increase over planned parking volume. All SKIDATA’s parking devices are IP based, and the system can be configured to use NTP. City of Miami Beach Parking Access & Revenue Control System SKIDATA, Inc. – Southeast Regional Office Page 53 of 117 2.2 SKIDATA’s Vehicle Access Devices City of Miami Beach Parking Access & Revenue Control System SKIDATA, Inc. – Southeast Regional Office Page 54 of 117 2.2.1 Entry and Exit Columns 2.2.1.1 Power.Gate Features Magnetic Stripe, Barcode, Proximity and Loyalty Cards Single-throat Technology Insert ticket in any direction Credit Card IN/OUT LED, 2 line, Graphics, Touchscreen Graphic display options High Resolution Printing Ethernet or RS485 soft keys for menu selection (e.g. Lost ticket) Issue lost ticket remotely, traffic jam mode, ext ended grace period Now with Sound! Options Video Intercom IP Camera Third-party readers and terminals 2D Barcode Reader Voice Announcement Advertising with images and video! Light Bar 2.2.1.2 Lite.Gate Features Barcode Ticket, Proximity and Loyalty Cards Credit Card IN/OUT LED, 2 line, Graphics, Touchscreen Graphic display options Ethernet or RS485 3 soft keys for menu selection (e.g. Lost ticket) traffic jam mode, extended grace period Now with Sound! Options Video Intercom IP Camera Third-party readers and terminals 2D Barcode Reader Voice Announcement Advertising with images and video! Light Bar Lower Cost Ticketless Operation City of Miami Beach Parking Access & Revenue Control System SKIDATA, Inc. – Southeast Regional Office Page 55 of 117 Power.Gate and Lite.Gate features: Graphical User Interface: Custom graphics, videos, messages can be presented to the patrons, serving as dual purpose – guidance and advertisement. Bi-directional video intercom: Provides great customer support experience through the interactive video call. City of Miami Beach Parking Access & Revenue Control System SKIDATA, Inc. – Southeast Regional Office Page 56 of 117 Lane Signal: Integrated in device and on top for best visibility, provides excellent visibility under any ambient light conditions for easy lane status’ identification – open / closed. 2.2.2 Parking Gate 2.2.2.1 Barrier.Gate Features Illuminated, Multi-Color, and ADA Folding arm options 9ft to 14ft arms Barrier arm break-off alert 1.5 Second Cycle - fast entry and exit Direct Drive (Low Maintenance – No belts) Integrates with external access systems Lane signals Light Bar Optional Integrated Camera City of Miami Beach Parking Access & Revenue Control System SKIDATA, Inc. – Southeast Regional Office Page 57 of 117 2.2.3 Automatic Payment Machines 2.2.3.1 Power.Cash Features Accept payment by Cash, Coins, Credit Card, and System-based Debit Card Cash & Coin Recycling – Reduced Service Fujitsu and B2B Recycler Bill Handling Escrow Color Display – Customer Friendly Recharge Contract Parker / Debit Cards POS for Articles Issue lost ticket remotely Multilingual External Barcode Reader Designed for EMV/PIN Pad VDS Certified Construction Voice Announcement ADA Compliant 2.2.3.2 Easy.Cash Features Bill to Bill banknote recycler: handles up to 23 bill denominations in 4 directions; stacker box for up to 1,000 banknotes and 2 self-refilling change-giving drums for approx. 110 bills o Represents lower operational maintenance and higher uptime operation 5.7" TFT color graphic display for professional information Electronic locking system (configurable permissions) Only one slot to collect ISO-based parking tickets (credit card size), process validations, accept credit cards, and provide receipts Issuing of up to 3,000 receipts ADA compliant Control unit, complete with hard disk VDS certified enclosure construction Built-in alarm system, intercom, three soft keys (e.g. to cancel a transaction), and buffer memory (ensures proper transaction management in case of a power failure City of Miami Beach Parking Access & Revenue Control System SKIDATA, Inc. – Southeast Regional Office Page 58 of 117 2.2.3.3 Credit.Cash Features Central payment with credit card only o Expedites the payment process and the egress traffic flow 5.7" TFT color graphic display for professional information Electronic locking system (configurable permissions) Only one slot to collect ISO-based parking tickets (credit card size), process validations, accept credit cards, and provide receipts Issuing of up to 3,000 receipts ADA compliant Control unit, complete with hard disk VDS certified enclosure construction Built-in alarm system, intercom, three soft keys (e.g. to cancel a transaction), and buffer memory (ensures proper transaction management in case of a power failure Functionality of the Automatic Payment Machine: The SKIDATA Automatic Pay Station (APS) is designed to make the payment process even easier for the patrons. Easy to use, with ergonomically arranged user interaction controls and guidance through the illuminated color graphic display. Users can also switch on-screen language at any time. The patron can insert the machine-readable barcode ticket into the APM. Once the ticket is read the color graphic display will indicate the calculated parking fee due. APM WAITING FOR TICKET PARKING FEE CALCULATED City of Miami Beach Parking Access & Revenue Control System SKIDATA, Inc. – Southeast Regional Office Page 59 of 117 The Power.Gate and Easy.Cash Automatic Payment Machines will accept banknotes, coins and credit cards. When paying with credit card, the desktop coder will read the information and the transaction will be securely processed through the SKIDATA Parking.Logic PCI validated application. Patrons have the option to cancel transactions before it has been completed. The Power.Cash and Easy.Cash may have the recycler unit which provides three recycling banknote drums. If the patron inserts bank notes for payment the banknotes will be validated and stored on one of the three drums depending on the banknote value. The value for each of the three drums can be selected by the operations management to best meet the payment habits of the patrons. In the event the number of banknotes has reached its capacity the accepted banknote will be stacked in a locked banknote safe. The EASY.CASH can accept credit cards for payment in the same throat as the ticket. When the credit card is presented an authorization process will be completed to validate payment. PAYMENT MADE BY CREDIT CARD TICKET VALIDATED – USED AT EXIT VALIDATED TICKET RECEIPT City of Miami Beach Parking Access & Revenue Control System SKIDATA, Inc. – Southeast Regional Office Page 60 of 117 Once the payment has been satisfied the original ticket will be validated as paid and the payment information will be printed on the ticket and the ticket will be returned to the patron. The patron will be instructed to take thei r ticket. The validated ticket will have an Exit Grace Period configured by the operations management allowing the patron to return to their vehicle and drive to the exit. The APMs can be configured to automatically issue a receipt or have the patron demand a receipt by pressing the receipt button. 2.2.4 Contract Parker Access System Functionality: The SKIDATA system allows seamless integration with third-party readers and has been designed to provide ultimate access convenience to users. Multiple users can be linked to a specific user group, facilitating management of the users. Each group will have assigned privileges based on facility, date, day/time, or combination. When a patron’s vehicle’s presence is detected and the tag is read, an authentication process is performed to confirm the credential’s validity. Upon confirmation (valid facility, card and user, within the pre-established time zone, etc.), the SKIDATA Barrier Gate will open. An anti-passback feature will be available to prevent double usage of the same card. Once the patron’s vehicle has cleared the closing loop the SKIDATA Barrier Gate will close and the occupancy count will be incremented. Same validation and operation process is used for entry and exit. The occupancy count system will be updated accordingly. SKIDATA’s Contract Parker Access System Options: 2.2.4.1 Hands-Free Tag – Automatic Vehicle Identification (AVI) Interface with TagMaster or other AVI readers and tags (e.g. SunPass / EzPass) LR-3 pro Reader and MarkTag Transcore AVI and Tag City of Miami Beach Parking Access & Revenue Control System SKIDATA, Inc. – Southeast Regional Office Page 61 of 117 2.2.4.2 Contactless Cards – Proximity Cards Integrated SKIDATA Keycard reader and/or Interface with 3rd party readers (e.g. HID) 2.2.4.3 Mobile Devices – QR and Linear codes, NFC Reads pre-printed or electronic barcodes (QR or Linear), and interface with NFC devices 2.2.4.4 Custom Cards – Magnetic stripe, Barcode Reads Credit Cards, System generated mag stripe credentials, and Custom created cards City of Miami Beach Parking Access & Revenue Control System SKIDATA, Inc. – Southeast Regional Office Page 62 of 117 2.2.5 License Plate Recognition – LPR Features: Associates License Plate Data to Ticket Cameras, LPR and Overview Pre Capture, Post Capture Web Exception handling Multiple Camera Support City of Miami Beach Parking Access & Revenue Control System SKIDATA, Inc. – Southeast Regional Office Page 63 of 117 2.3 Rate Management and Payment Methods City of Miami Beach Parking Access & Revenue Control System SKIDATA, Inc. – Southeast Regional Office Page 64 of 117 City of Miami Beach Parking Access & Revenue Control System SKIDATA, Inc. – Southeast Regional Office Page 65 of 117 2.4 Solution for City of Miami Beach Lot Transactions (Virtually Eliminates Revenue Loss) As a solution for the City of Miami Beach surface parking lots we would provide our Mobile.Gate product which fully integrates into the Parking.Logic FMS and provides connection via Wi-Fi or Cellular network. The portability of this system will offer the operator an efficient and fast process to handle parkers at any lot or event. Combined Operation One mobile device capable of handling ticket dispenser and cash register’s functionalities (credit card processing) Electronic Validation Scan parking ticket and apply validation as-you-go “Floating Cashier” Cashiers can greet parking users within strategic locations and during peak hours. As transfer Column e.g. for VIP parking areas Uncollected funds can be issued to handle customer’s exceptions Fast, easy, and flexible set up of parking sites Managing overflow parking and temporary extensions beyond existing facility Development of parking areas without device infrastructure Combat limited column space or faulty equipment at existing facilities City of Miami Beach Parking Access & Revenue Control System SKIDATA, Inc. – Southeast Regional Office Page 66 of 117 2.5 Sun Pass Payments SKIDATA has delivered specific integrated solutions with Toll system for DFW and Orlando International Airports that allows the use of Toll tags as an additional payment option. We are offering to City of Miami Beach as an option a fully integrated system with SUN PASS PLUS, providing all necessary software modules and payment server. SUN PASS hardware (antenna, readers, associated parts, and installation) are to be provided by Owner considering the contractual agreement – and transaction fees – will be directly negotiate between the parties. The system will provide patrons with a seamless operation. The customer drives through a SPP lane when entering the facility and a TOE is established as well as verification. At exiting, they drive to a lane marked to accept SUN PASS the SUN PASS reader has already determined if there was a valid SUN PASS tag in the vehicle and the fee is calculated and processed. A fee display can be integrated. If no tag or an invalid tag is recognized the customer will have to take a ticket at entry and an alternate payment (credit card) to exit. 2.6 Dynamic Pricing The MerAPI Power Box can monitor the occupancy levels in the parking facilities. The operator can define different rates structures that dynamically change based on the current occupancy level. For example, when the parking facility capacity reaches 80% you may want to increase the parking rates as the demand for parking has increased. The Dynamic Pricing option with MerAPI automates the entire process: 1. Monitors the occupancy level 2. Changes the ticket rate structure on the issued ticket a. The encoded information (man and machine readable info is changed automatically 3. Sends a new message to Variable Message Signs to communication the pricing structure to the public 4. Management reports reflect the different rate ticket issued and consumed 5. Up to three alternate rates can be managed with Dynamic Pricing. These options will provide the City of Miami Beach with customer-centric flexibility and the ability to maximize revenue. City of Miami Beach Parking Access & Revenue Control System SKIDATA, Inc. – Southeast Regional Office Page 67 of 117 2.7 Payment Credential Technologies SKIDATA offers multiple options for credit card processing and payment media technologies and will continue to review future developments to remain a leader in the parking industry. This will allow the City of Miami Beach to offer their customers the most flexible and secure payment solutions. 2.8 Mobile Applications SKIDATA has several functions which have been ported for mobile platform interfacing: Mobile Validations Validations can be created and managed directly from mobile phones Mobile Payments (Park Mobile!) Payments can be processed directly with your mobile phone Mobile Reservations Reservations can be made for your parking operation directly from your mobile device Mobile System Management Manage your system remotely Mobile Contract Parking Use your mobile phone as your RFID credential at your favorite SKIDATA parking facility City of Miami Beach Parking Access & Revenue Control System SKIDATA, Inc. – Southeast Regional Office Page 68 of 117 2.9 Web Portal Applications Available to CMB SKIDATA has several options for parking reservations SKIDATA Reservations platform Customizable Web Portal for Reservations Allows reservations for facilities and nested Car Parks B2B and B2C use cases B2B, extend reservation capability to your partners to limit operations overhead B2C, extend reservations directly to your customers Chauntry Reservations Park Whiz Reservations Frequent Parker Programs (FPP) • Web portal for user registration/management – Web Portal can be branded for the customer • Distribute media before or after registration • Customer can use media without requiring registration • Rewards program based on user defined rules • Customer data mining for additional marketing These tools will allow CMB to offer programs to transient parkers that create demand and loyalty for CMB parking facilities. City of Miami Beach Parking Access & Revenue Control System SKIDATA, Inc. – Southeast Regional Office Page 69 of 117 2.10 Online Contract Parker Management Contract B2C Online registration & contract parking self-management for end-customers. The operator sets up products to be offered via the web portal. Customers can use it to purchase subscriptions online, to renew subscriptions, to manage their data and their contracts themselves. Once registered they can check them online at any time. This feature will allow various parking customer groups to register as monthly parkers via an online link from the City of Miami Beach such as frequent parkers to the convention center. Contract B2B Online management of contract parkers for partners. The operator gives partners access to the web portal. Partners manage a certain amount of parking spaces themselves, distributing proximity badges and assigning rights, etc. for their specific customers. This could include departments and groups of city employees so some of the resources will be shared among city contract parkers. City of Miami Beach Parking Access & Revenue Control System SKIDATA, Inc. – Southeast Regional Office Page 70 of 117 2.11 Data Warehouse and VBI Dashboard with Analytics City of Miami Beach Parking Access & Revenue Control System SKIDATA, Inc. – Southeast Regional Office Page 71 of 117 2.12 Advertising Revenue SKIDATA’s hardware and software system offers a built-in readiness for multiple advertising modes via ticket ads as well as image and video displays on columns and gates. This additional revenue stream is available to the City of Miami Beach with SKIDATA PARCS. City of Miami Beach Parking Access & Revenue Control System SKIDATA, Inc. – Southeast Regional Office Page 72 of 117 2.13 Parking Visitor Validations SKIDATA PARCS provides flexible methods of validations – thermo printing, follow-up tickets, or electronic validations. Each method can be deployed at any time – and work concurrently at the site – to offer tariff discounts to transient parking users. Validations accounts will be independently created for each office department or store that wishes to provide this convenience to their customers. Each account will have a unique identifier and specific discount code associated with it. That defines what type of validation will be applied, which can be a discount in Percentage, Dollar amount, Hours/Minutes, or Days – regardless of the method chosen by the Owner. All validations will be tracked and reported on the SKIDATA parking system. SKIDATA system features the Stack Validation process, where the same user may be able to get multiple validations for the same transaction (e.g. two follow-up tickets). In any case, if a remaining fee is due after validation has been applied, the balance payment can be done at the exit device to satisfy the tariff. The differences between the optional methods of validation are: 2.13.1 Thermo Validator Unit o It is a stand-alone unit, where the parking ticket is inserted to get validated. o A thermo printed barcode code is applied to the entry ticket and it is machine readable at the exit stations. o Patrons that received this type of validation just need to insert their parking ticket to the exit device and the associated discount will be applied, and ticket will be retained inside of the exit device. o Thermo Validator unit City of Miami Beach Parking Access & Revenue Control System SKIDATA, Inc. – Southeast Regional Office Page 73 of 117 o Parking ticket with thermo validation 2.13.2 Follow-up Ticket o Pre-printed validation tickets (follow-up / chaser ticket) are issued at the parking office – using the Desktop Coder unit – and provided to the account’s owner (e.g. office retail, restaurant, bank, etc.), whom will provide the follow-up tickets to their customers. o Desktop Coder can mass-produce tickets providing easiness operation. o Patrons with follow up ticket will be inserting it and their original parki ng ticket at the exit station units, so the associated discount can be applied. o Once the validation is applied, the follow-up (validation) ticket will be cancelled (hashed out) preventing future uses. o Desktop Coder (for mass production) City of Miami Beach Parking Access & Revenue Control System SKIDATA, Inc. – Southeast Regional Office Page 74 of 117 o Follow-up ticket Validation already used 2.13.3 Electronic Validation Functionality: The Web-Based Parking Validation Management System is accessed from a standard web browser. Eliminates theft and fraud – All validations given to visitors will include the name of the name of the business who gave the validation. Eliminates lost paper validation tickets – A common problem is missing or lost paper validation tickets. Ticket number can be scanned with portable barcode scanner or manually input Unique list of validations can be assigned to each user Two modes o One validation – Auto selection o Multiple Validation – User selects from list o This feature consists of a Web application hosted by SKIDATA and accessible from any computer / tablet with a standard browser (e.g. FireFox). o Using account’s login credentials the authorized person will be able to process a validation by simply manually entering the parking ticket number or scanning the ticket with an optional barcode reader (either a handheld or scanner). o Once the ticket is read, the information related to that ticket and associated electronic validations applied will immediately be transferred to the SKIDATA PARC System. o Patrons will just drive through the exit lanes and insert the parking ticket for a normal exit processing transaction. City of Miami Beach Parking Access & Revenue Control System SKIDATA, Inc. – Southeast Regional Office Page 75 of 117 City of Miami Beach Parking Access & Revenue Control System SKIDATA, Inc. – Southeast Regional Office Page 76 of 117 2.14 Barcode Scanner Applications Can be used for payments or validations (printed or mobile) Reservations Short term parking tickets and contract parker QR credentials Validations 2D Barcode Reader City of Miami Beach Parking Access & Revenue Control System SKIDATA, Inc. – Southeast Regional Office Page 77 of 117 2.15 SKIDATA Facility Management System software SKIDATA’s Parking.Logic application (PARCS Facility Management System) is very flexible and highly scalable, and its architecture is designed to maintain the parking devices in continuous operation even in an event of a server failure. The Parking.Logic is be deployed on Windows 2008 Server operating system and uses Microsoft SQL as Database. All SKIDATA’s parking devices are IP based, and the system can be configured to use NTP. The primary management tool of the PRCS system is the Control Center. The Control Center is available on all work stations that are clients on the network and would be deployed in the Network Operations Center (NOC). The Control Center has several layers which allow the user to monitor and administer the operation of the facility. The user can drill down to other layers to perform management related operations to address events in the facility in real -time providing the highest level of customer service. Control Center – Main Screen The Control Center displays all of the PRCS equipment connected to the server. The description of the equipment is listed above each device and is configurable by the user. A status window is located below the equipment icon. Color coded alarms are indicated in this window; critical alarms are indicated in RED and less serious warnings indicated in YELLOW. When a new alarm is displayed an audible alarm sounds. Differential counters for the configurable counting categories and facilities are d isplayed indicating the number of occupied and available spaces per counting category. In addition to the default counting categories (Short-Term, Contract and Total) up to 50 additional counting categories can be added. These counting categories can rep resent level counts, section counts or ticket and card related counts tied to the different user groups utilizing the system (employee, emergency vehicles, special events, TSA etc.). City of Miami Beach Parking Access & Revenue Control System SKIDATA, Inc. – Southeast Regional Office Page 78 of 117 Control Center – Equipment Action The user can interact with their mouse on any of the equipment pictures to see available actions that they can perform on the individual device. For example purposes the Easy.Cash Automatic Pay Station was selected. a) Details The Details selection provides you with historical information on the Status and Rejections for the specific device. b) Status The Status window gives you a historical view with a date stamp for alarms and events for the specific device. City of Miami Beach Parking Access & Revenue Control System SKIDATA, Inc. – Southeast Regional Office Page 79 of 117 c) Rejections The Rejections window displays the history of cards and or ticket s that have been rejected (pass-back violation, wrong parking lot etc.). The user can select a Rejection from the list to view more details. d) Transaction History The Transaction History window allows the user to select from a list of recent transaction s and select and view the details including ticket number, type of payment, method of payment (order of notes inserted), change dispensed (order of notes dispensed) etc.). This is useful for auditing and troubleshooting as it shows each of the events that occur during lane activity and transactions. City of Miami Beach Parking Access & Revenue Control System SKIDATA, Inc. – Southeast Regional Office Page 80 of 117 e) Current Levels The Current Levels window displays the current contents of each of the money containers in the Pay on Foot. The details include the quantity and value of notes/coins for the Coin Hoppers, Coin Safe (overflow), Bill Cassettes and Bill Safe (overflow). This same information can be displayed for Cashier tills also allowing operations managers to verify and monitor Cashier cash levels. f) Turn Off Alarm Siren The Turn off Alarm Siren selection allows the user to remotely turn off the alarm at a Pay on Foot. g) Activate Lost Ticket The Activate Lost Ticket selection allows the user to activate the Lost Ticket button on the Pay on Foot for a single transaction. The user can select the rate that will be charged at the City of Miami Beach Parking Access & Revenue Control System SKIDATA, Inc. – Southeast Regional Office Page 81 of 117 Pay on Foot remotely. The Pay on Foot issues an exit ticket that the customer uses to exit the facility. h) Issue ticket remotely This feature allows the ticket to be issued remotely should the patron have any issues. Control Center – Count (Full Sign) Equipment Action The users can right-click with their mouse on Counters and change the traffic signal operation of any of the counting categories. The user can choose from three options: Automatic uses the thresholds set up in the system to determine if the FULL status should be activated Manually Allow Free Passage overrides the thresholds set up in the system and sets the traffic signal OPEN. Manually Set to Full overrides the thresholds set up in the system sets the traffic signal to FULL. Control Center – Configuration & Control All devices can be configured and those configurations reviewed. If, for instance there is a lane device failure the lane can be “Closed” and the associated lane Open/Closed sign would display the appropriate lane station as well the lane device display. Space Count Functionality The system uses lane devices and detectors (loop and/or ultrasonic) to monitor vehicle passages from section to section. In some cases the system is monitoring the detectors that exist in revenue control lanes. However the system can monitor detectors deployed by themselves just for the purpose of creating “sections” within the facility and counting the vehicles in each of the sections. The differential counters are displayed indicati ng the number of occupied and available spaces per counting category. In addition to the default counting categories (Short-Term, Contract and Total) up to 50 additional counting categories can be added per Facility. These counting categories can represent level counts, section counts or ticket and card related counts tied to the different user groups utilizing the system (employee, emergency vehicles, special events, TSA etc.). For each counting category the customer can define the count thresholds which allow the PRCS to dynamically control OPEN/CLOSE and FULL signs. The customer can define FREE LIMIT, OCCUPANCY LIMIT and CAPACITY. • FREE LIMIT is the threshold of the value of the number of vehicles that must exit the lot before the FULL sign resets. City of Miami Beach Parking Access & Revenue Control System SKIDATA, Inc. – Southeast Regional Office Page 82 of 117 • OCCUPANCY LIMIT is the threshold of the value of the number vehicles the can occupy the lot before the FULL sign is activated. • CAPACITY is the total number of space in the lot. The users can right-click with their mouse on Counters and change the traffic signal operation of any of the counting categories. The user can choose from three options: • Automatic uses the thresholds set up in the system to determine if the FULL status should be activated • Manually Allow Free Passage overrides the thresholds set up in the system and sets the traffic signal OPEN. • Manually Set to Full overrides the thresholds set up in the system sets the traffic signal to FULL. This count information can be sent to Parking Guidance signs also to display physical counts associated with each facility. User/Account Management User and account management can be accomplished in several ways. There is the standard user account definition interface that allows for over 30 different account fields to input user information. In addition to defining accounts with the standard interface accounts can be created on-the-fly through one of our many interfaces, both online and scheduled batch offline. The PCS can set up all the VIP’s in the system by enrolling them as contract parkers. In order to do this the patrons’ cards/tags have to be part of the standard SKIDATA configuration. Once the cards/tags are populated in the SKIDATA database the patrons are allowed ingress and egress throughout the facility. Different customer groups may be set up for different access levels. Within the customer group different users may be added. The maximum number of customer groups is 999,999,999 and the maximum number of user is 999,999,999. Once the Customers are set up the individual users may be set up on the system. Setting up VIP Users Once the users have been defined and set up in the system, their cards/tags (as shown by the serial number) may be used as ‘contract parkers’ in the PCS. The behavior of this tag will depend upon the setting of the article that defined the card. Various reports may be generated of the usage of this tag. City of Miami Beach Parking Access & Revenue Control System SKIDATA, Inc. – Southeast Regional Office Page 83 of 117 Category2 – General Card/Tag Holders The General Card/Tag Holders are will be controlled by the PCS differently from the VIP’s. There could be millions of valid tag holders but all these tags are not allowed usage on the PCS by default. Depending on the nature of the functionality the PCS will receive a daily import file and at times incremental files containing the list of valid cards/tags. This WHITE LIST is imported into the system (manually or automatically). Patrons’ using a tag that is in this WHITE LIST is allowed ingress into the system. The General Card/Tag Holders can be defined in the PCS using the standard interface or the External Card Module where the characteristic o f the card is defined. Once this is defined it is assigned to an ARTICLE in the PCS and the card/tag will inherit the behavioral characteristics of that article. 2.15.1 Additional applications included on SKIDATA PARCS Control Center o Monitor equipment status and alarms A graphical representation of all connected devices is displayed. Any active alarms are indicated – yellow for warnings and red for critical conditions. o Remote control of equipment By right clicking on a device you open a list of applicable actions that can be taken including Manual Gate Open, Open/Close Lane, Issue Lost Ticket. City of Miami Beach Parking Access & Revenue Control System SKIDATA, Inc. – Southeast Regional Office Page 84 of 117 o Monitor money levels inside the Automatic Pay Stations o Monitor and control occupancy counts for transient and contract parkers o Monitor transaction history City of Miami Beach Parking Access & Revenue Control System SKIDATA, Inc. – Southeast Regional Office Page 85 of 117 Management o Configure parameters o Contract Parker Management o Rate Management City of Miami Beach Parking Access & Revenue Control System SKIDATA, Inc. – Southeast Regional Office Page 86 of 117 o Reporting o Validation Account Management City of Miami Beach Parking Access & Revenue Control System SKIDATA, Inc. – Southeast Regional Office Page 87 of 117 2.16 Remote Monitoring and Control Software – REMCO SKIDATA’s REMCO software was developed to provide the management of parking facilities with a tool for remote monitoring and control of all their parking facilities regardless of location. The application manages Car Parks connected to the Server, providing easy tools and interface to remotely control any special occurrence within the facility. The parking manager can open a session from any web browser to Monitor and Control equipment at any garage. The Remote Monitor and Control Application EZ OP View lets the user view three windows; Events, REMCO Nodes and Available Actions. The software is designed to be a scalable-hosted product. This means that it can be safely installed on a customer's local server or on a hosted server located on the Internet. The size and number of parking garages that the software can monitor can expand by increasing the size and performance of the server(s) that the software is running on. The primary function of REMCO is to Monitor and Control multiple parking facilities through a simple to use web- based user interface. Multiple users gain access to this interface through any web browser with a variety of access rights including: parking facilities, parking garages, parking devices, parking events, etc. The interface allows for control of parking equipment as well is designed to be a workflow manager and will be integrated to parts tracking. The split screen tree view user interface gives users an organized way to track many events occurring simultaneously on multiple parking devices running in multiple parking facilities without having to move off of the main monitoring screen. City of Miami Beach Parking Access & Revenue Control System SKIDATA, Inc. – Southeast Regional Office Page 88 of 117 The center window, REMCO Nodes, provides a tree structure which will list each of the garages and when a specific garage is selected will explode to show the individual devices for that garage. The icon to the left of the garage or device indicates the current status (Red – Critical, Yellow – Warning, Green – No Problems). The left window lists active Events or Service Tickets. The user can highlight an Event and the application will indicate which equipment the Event occurred at and what Available Actions are available. The use can acknowledge the Event and input comments on what steps he/she took or needs to take for resolution. Once resolved the Event can be closed. The user can also select Available Actions (equipment dependent) to Open/Close Lanes, Generate Lost Tickets at the Exit Columns or Automatic Pay Stations, View the Money Levels in the Automatic Pay Stations etc… The Commend Intercom will also be integrated into the Remote Monitor Application so you can accept calls, initiate calls by using the equipment listed. This application will improve the operation’s efficiency and allow quicker resolution to customer inquiries while providing an auditable tool to monitor your employee’s performance. Web-based User Interface Users can receive parking events (or Service Tickets), which they (or other users) can take ownership of. Once ownership of an event is taken all other users see the new ownership and therefore can focus on other incoming events. The user then has a list of actions they can perform to resolve the event. Once the event is resolved, the user can then close the event. A Service Ticket that is currently owned by a user. City of Miami Beach Parking Access & Revenue Control System SKIDATA, Inc. – Southeast Regional Office Page 89 of 117 There are many standard actions that are included for a u ser to execute on an event, plus the system can be easily modified to create automated custom actions. Example: An event is reported that a customer's parking access card was rejected at an exit lane. The user would have the following actions available to them for this event: establish an intercom connection with the customer, establish a video connection with the customer, view the reason the card was rejected, manually vend the exit lane gate, etc. Standard list of actions to perform on a Service Ticket. Partial list of custom actions for a card rejection Service Ticket. City of Miami Beach Parking Access & Revenue Control System SKIDATA, Inc. – Southeast Regional Office Page 90 of 117 Each parking device that is connected is always being monitored real time so a user can see the current status of the device even if a Service Ticket has not been reported. This i ncludes a video and intercom feed to the device. Device status and video feed for an Automatic Pay Station. City of Miami Beach Parking Access & Revenue Control System SKIDATA, Inc. – Southeast Regional Office Page 91 of 117 REMCO tracks and saves all events occurring in the parking facilities that are connected to it. This means that reports can be run at a later time to see all actions performed on an event, the time it took to resolve an event, which users took ownership of the event, etc. All events that occur in the system can be configured to create automated actions either immediately after an event is reported or at a later predefined time frame. Example: an entry machine reports that it is low on tickets. After 8 hours if the event ticket has not been closed REMCO sends a text message to the parking facility manager. REMCO provides the user with an interface to the Commend intercom system and an interface to any web-based camera to allow communication and viewing of an event that requires interaction with a customer and immediate attention. The intercom and video connections are tied to each event reported thereby making it very easy for a user to connect to the correct intercom and camera. REMCO allows for the definition of SLAs (Service Level Agreements) for each of the parking garages monitored. The SLAs allow for reports and email escalations to help management determine how well the company is responding to the parking garages' needs. List of standard Features 1. Developed from the core to be a multi -tenant web-based hosted application. 2. Connects via Ethernet to each facility's Parking.Logic DAZ for "real time" monitoring and control of all SKIDATA parking equipment running at the parking facility including the DAZ itself. 3. Connects via Ethernet to all Commend intercom servers running at each parking facility and routes every intercom to the appropriate parking column. 4. Allows assignment of an IP Camera link to each parking device being monitored at each parking facility. 5. Records all events reported from every SKIDATA parking device connected to each parking facility. 6. Provides a variety of standard logical actions to be performed for each event that is reported. Only actions that make sense are allowed for a specific event. 7. Provides a standard list of manual actions that can be performed on a parking device. 8. All actions performed are monitored and stored for reporting later on. 9. Users can be assigned rights to REMCO that limit their access to Parking garages thereby limiting their access and view of events. 10. All events can be configured to trigger custom or standard automated processes. 11. All events can be configured to escalate after a programmed time frame and send an email and/or text message to one or many users. 12. All monitored SKIDATA parking equipment can be grouped and assigned a SLA. 13. All SLAs can be custom configured and a guaranteed response time will be assigned. 14. Many standard reports are provided that help determine the time to respond to and resolve all events received. These response times can then be reported on and compared to SLA guaranteed times. 15. Reports can automatically be generated and pri nted or emailed. 16. A custom report generator is also included. Partial List of common events received from the Parking Facility Entry Column • Low Tickets • Out of Tickets • Ticket Jam • Card Rejected • Gate Permanent Open Mode • Intercom button pressed • Sneak Through Alert City of Miami Beach Parking Access & Revenue Control System SKIDATA, Inc. – Southeast Regional Office Page 92 of 117 Exit Column • Card Rejected • Gate Permanent Open Mode • Intercom button pressed APM • Door Open Alarm • Coin Jam • Hopper X removed • Hopper X empty, jammed, min/max level, etc. • Out of receipt paper • Receipt paper error • Dispenser cash box X almost empty, empty, removed, etc. • Shift Started The proposed software includes the Remote Event Messaging module amongst other alert management functions. This module allows the customer to define the Recipient(s), the applicable alarms/events to be alerted, and a schedule fo r when the respective recipient should be available for the alerts. The Remote Event Messaging module supports over 250 alarms/events with multiple recipients based on time of day. The customer can also specify an alert when the alarm/event is resolved. For instance the maintenance team may be notified when a barrier arm has been removed from a barrier. Once the maintenance team has corrected the issue the System can send another message identifying that it was repaired. The System can also send these messages to different recipients based on the time of day. The alerts are communicated via email or text messaging. Effective notification send to the teams responsible when they are responsible. City of Miami Beach Parking Access & Revenue Control System SKIDATA, Inc. – Southeast Regional Office Page 93 of 117 2.17 Hardware Environment SKIDATA is committed in providing the most advanced and reliable PARCS system that brings years of knowledge in the industry and in development of both hardware and software. That experience translates into a very easy-to-use although complete solution that improves patron’s usage while providing detailed controls of the complete operation for the administration. The on-line help guide and the graphic user interface enhance the overall experience and at the same time improving the learning curve for new staff members. A set of tools such as Data Import/Export, Customizable Reports, interface with non- SKIDATA readers, Remote Desktop Client, Main Control Center, are just few that help the administration in delivering the results their customers and stakeholders are continuously demanding. As important as the product quality and features are, the technical services support is crucial for a smooth and continuous operation. In that regards, SKIDATA has a team of professionals that will be directly supporting the Owner’s needs, including new specific development needs, changing in configurations, customizations, or just regular maintenance service. SKIDATA is always looking ahead and has a long history of integrating emerging new technologies into its product line to provide state-of-the-art solutions to meet its customer’s needs. These include the use of smart card technology as the standard technology for all keycards used by SKIDATA for access, Automatic Vehicle Identification (AVI) to identify and control vehicle access to restricted areas, License Plate Recognition (LPR) of vehicle license plates for both access and revenue control purposes to minimize the ability of patrons to “steal” parking by “losing” their tickets. Integrated LPR allows the PARCS system to pull up the vehicle entry time automatically from the database to allow calculation of the correct parking fee, Online Reservations, Electronic Validations, Remote Monitoring and Control, etc. We are continuously pushing the boundaries and offering new features. That is all possible due to the open and flexible architecture of the SKIDATA product line, again, in both hardware and software arenas. The SKIDATA PARC System has the most flexible foundation for integration with third party Systems of all providers. The SKIDATA Open Architecture will be one of the most important factors that should be considered for this Project. SKIDATA has a long history of successfully working with external Systems. SKIDATA has the foundation, know-how, and tools required for achieving and exceeding the requirements of this Project. That is what makes SKIDATA is uniquely qualified for any expansion the operations may want to do in the future. City of Miami Beach Parking Access & Revenue Control System SKIDATA, Inc. – Southeast Regional Office Page 94 of 117 2.18 System Architecture Server System Design The following proposed design has the objective to serve as guidance, and not to specify any particular hardware and software. SKIDATA IT department will be working with customer’s IT team during the design and implementation phase of the server. The proposed PCS implements a computer system design that satisfies the guidelines for a project of this size and in many ways exceeds it. This document outlines the design proposal for the server room hardware and software in order to realize the design. The design may include rack, UPS, tape storage, network devices, rack mountable or tower servers, blade server, blade enclosure, storage array, other hardware or software appliance for production system, and necessary infrastructure for successful operation of the solution. Benefits of SKIDATA Virtualization The deployment of the SKIDATA Virtualization Solution brings a series of key features and benefits that improves the business operation, such as: - Cost reduction o Through consolidation of the Parking.Logic sub systems, by lowering the number of physical hardware, optimizing space and cooling systems. - Business continuity and disaster recovery o Recovery from failure is improved since OSs, SKIDATA DAZ applications, and data can be backed up as a complete unit and can be easily migrated to a replacement server. In the most advanced configurations, complete data center redundancy can be implemented to provide recovery from the loss of a data center. - Minimum downtime maintenance o If a server needs maintenance, operating applications can be seamlessly moved to another server with little or no disruption to operations – if redundant servers’ configuration is implemented. - Failover close pace and high availability (when applicable) o Automatic failover in case of a server failure. - Snapshots o Quickly “roll back” a server to a certain point in time in the event of a failed software update or other failure. - Virtual System Environment o SKIDATA’s services can be remotely managed via a single interface, optimizing IT resources for deployment, growth, relocation, etc… Design Considerations The following system requirements and parameters were taken into consideration for the PARCS server room design: Server System Components The following system components take the design consideration into account and provide necessary CPU, memory, and storage requirement. City of Miami Beach Parking Access & Revenue Control System SKIDATA, Inc. – Southeast Regional Office Page 95 of 117 The following system requirements and parameters should be taken into consideration for the system virtualization design: - Number of Entry lanes - Number of Exit lanes - Automatic Payment Machines - Data administration units - SQL server - Credit card servers - Management server o Symantec Endpoint Protection o Windows Server Update Service o File sharing server - Domain controllers - vCenter server Physical Servers VMware is Essential is used to provide high availability through virtualization. The ESXi host will be bootable from SD Card and not from the local disks. The diagram below provides an example of a typical layout of virtual machines to hosts as well as resources assigned to each virtual machine (final configurations may vary). Host Server 1 96 GB RAM (6x16GB) 16 CPU Cores (2 x 8C)8 x 1GbE3 TB Storage 10 x 600GB, RAID 10 Windows Server 2008 R2 Components DAU 16 GB RAM 40 GB4 CPU Windows Server 2008 R2 Components EasyPass Server 8 GB RAM 40 GB2 CPU Windows Server 2008 R2 Components Credit Card Server 4 GB RAM 40 GB1 CPU Windows Server 2008 R2 Components PlateTech Server 8 GB RAM 40 GB2 CPU 500 GB Windows Server 2008 R2 Components vCenter Server 12 GB RAM 40 GB2 CPU City of Miami Beach Parking Access & Revenue Control System SKIDATA, Inc. – Southeast Regional Office Page 96 of 117 2.19 Communications/Network SKIDATA has being continuously investing in the development and validation of its PARCS application. To properly ensure our customers take the advantage of this effort and to assist them during the deployment and further utilization of the system, SKIDATA have developed the PCI DSS / PA DSS Secure Implementation Guide, which covers PCI v2.0 and PA DSS v2.0 requirements, which we can make available upon request at any time. The SKIDATA parking system is basically a closed network environment, thus the network security of the system outwards is in the sole responsibility of the customer. PCI requires that there is no direct internet connection to SKIDATA parking system devices. Connections to the internet have to be implemented via dedicated non SKIDATA servers (e.g. proxy server). State of the art security techniques like e.g. firewalls, hardware firewalls and secured communication (SSL 3.0, SSH, VPN) have to be implemented to comply with present PA DSS and PCI DSS requirements. SKIDATA recommends setting up a physically separated network. If the parking system has to be operated based on an existing IT infrastructure SKIDATA recommends configuring a virtual LAN solely used by the parking system. This is required by PCI. PCI requires the review of firewall and router configurations and rules on a cyclic basis at least every six months. This is demanded by PCI-DSS 1.1.6. Data can be transferred to/from SKIDATA PARCS application through the Data Import/Export module. With a well-defined interface, it is possible to map the desirable information that needs to be addressable. SKIDATA will provide the document and support to utilize the tool. All parking devices are IP addressable, therefore each requiring a physical Ethernet connection (CAT6) – no PoE requirements. 2.20 System Security The SKIDATA PARCS application supports and enforces the use of unique user IDs and secure authentication for all administrative access and for all access to cardholder data. Secure authentication is enforced to all accounts, generated or managed by the application, by the completion of installation and for subsequent changes after installation. The application access is completely secured by a unique username and a complex password. The user roles and the appropriate rights can be configured by the administrator role. The password for the login into the SKIDATA system has to be between 7 and 25 characters alphanumeric. These application passwords are also strong encrypted with AES 256bit encryption and stored within the database. City of Miami Beach Parking Access & Revenue Control System SKIDATA, Inc. – Southeast Regional Office Page 97 of 117 All users, also admin users are forced by the application to change their password after 90 days. The application does not allow the reuse of passwords (last four). Additionally a defined number of characters have to be different for the new password; the number of characters can be configured within the application. The maximum login attempts are restricted to 3, after that the login is blocked for 60 minutes. Workstations are locked automatically after 15 minutes idle time and the operator has to perform a login again. Parking.Logic has PA DSS compliant logging enabled by default. This logging is not configurable and may not be disabled. Users acknowledge and agree that disabling or subverting the logging function of Parking Logic in any manner will result in non- compliance with PCI DSS. Card holder information is not accessible for parking system users. Payments entered into the system are tracked, including the application user who initiated the transaction. Application transaction logging settings are always active and not configurable by customers with the exception enabling debug logging that can only be performed by system users with administrator rights or SKIDATA technicians for troubleshooting purposes. Users of the parking system normally do not have the need to access the devices of the system at operating system level; therefore they normally do not have the rights to access the PC’s and Servers at OS level. Only SKIDATA technicians and technicians of partner organizations do have the right to access the operating system and the system network. These access rights are also given to customer IT employees sporadically if demanded explicitly. The following logs are maintained by the SKIDATA application: Arcfile*.LOG – Arcnet monitoring ArcServError*.LOG – Arcnet service DATABASE.LOG – database installation ERRORLOG.* - error log of SQL Server INSTALL.LOG – installation INSTOOLS.LOG – installation utilities QWNotProcessed*.LOG – not processed statements START450.LOG – system start process TRACE*.LOG – trace process TB* - trace back files; trace process *IPC*.LOG – inter process communication *.SDJ – electronic journal City of Miami Beach Parking Access & Revenue Control System SKIDATA, Inc. – Southeast Regional Office Page 98 of 117 2.21 Application Software 2.21.1 Software License Maintenance and Support SKIDATA provides the updates (hotfixes) at no cost. Updates are intended to correct any critical issue. Software upgrade (version upgrade) will be included. Software updates are done from the server down to lane devices – i.e. once patches are installed at the server (normally during off-peak hours), the update(s) will be send to the devices automatically. In case customer needs support, our Service Department will assist through during regular business hours 8:00AM – 5:00PM Eastern Time. Additional service options are available with a maintenance agreement. 2.22 Reporting and Monitoring Capabilities Reports can be handled in the SKIDATA system in different ways: a) Predefined Standard Reports: These are reports that are in the PARKING.LOGIC system that can be generated by any user of the system. These reports have filtering and compiling capabilities and can be viewed on the screen or can be printed. b) Built In Customizable Report Generator: The SKIDATA system has a built in customizable report generator and viewer. With this report generator one can create any type of report that is based on VIEWS created by SKIDATA from the SQL database. Different types of formatting, grouping, filtering and formulas can be done in this report generator c) Online Database Access and Data Export: SKIDATA has several modules that enable the export of raw data, online and batch, for many purposes. In many cases this data is used for reporting. The Online Database Access allows 3rd party applications like Crystal Reports to connect directly to the SKDIATA system to generate custom reports. As well the raw data in batch format can be interpreted and customized for use with any 3rd party application that can handle comma separated flat text files. Sample reports can be found under Appendix – SAMPLE REPORTS The Reports application comprises the following program features: Daily and Monthly Settlement Daily Settlement with automatic database reorganization, including - Deletion of all Day Closure/End of Month printing data older than 14 months - Deletion of all expired Contract Parking Card records - Deletion of unredeemed Credit Entries older than 366 days - Deletion of misuse data older than two weeks - Deletion of unresolved entry records dating back more than two months - Deletion of obsolete holiday and shopping day records - Deletion of monetary flow data and counter readings older than two months - Deletion of payment transaction data older than two months - Deletion of parking transaction data older than two months City of Miami Beach Parking Access & Revenue Control System SKIDATA, Inc. – Southeast Regional Office Page 99 of 117 - Deletion of system event messages older than two months - Deletion of journal data older than two months - Deletion of statistics files older than 14 months - Deletion of ticket return printing data older than 366 days - Deletion of used batch settlement details if settlement of the corresponding transactions dates back more than two months - Deletion of ticket return details whose batch validity has expired at least two months before the current date Preparing of Daily and Monthly Reports (these are stored and remain available for one year; the data of the previous two months can be broken down by certain definable filter criteria). Daily and monthly Interim Reports Report printing and on-screen print preview Compilation of customized reports Revenue Report covering all car parks connected to the system (data can be broken down by car park, operator and payment facility) Itemized Sales Report covering all car parks connected to the system (data can be broken down by operator and payment facility) Payment Method Report, i.e. summary of turnover totals, broken down by means of payment Overall Revenue Report, i.e. detailed summary of turnover totals for each car park connected to the system Detailed Parking Duration Report and System Activity Report covering either individual car parks or all car parks connected to the system Evaluation and accounting of the overall car park turnover as well as turnover from short-term parking fees and ticket sales Deleting of Contract Parking Cards two months after they have expired Revenue Report - Revenue Categories Profit-yielding parking transactions: Payment of short-term fees Follow-up payments subsequent to use of Contract Parking Cards, long-term tickets, etc. Multiple payment of short-term parking fees, etc. will increase the ticket count (i.e., the number of tickets sold) although no actual tickets are issued. Consequently, payment instances cannot be directly matched against the number of tickets/cards sold. Sales Sale of Long-Term Tickets, Time Debit Cards, Cash Debit Cards, Special Turnover, etc. Recharging of Value Tickets Issuing of Contract Parking Cards Processing fees Check and credit card handling fees Credit Entries issued (via APM) for one of the following reasons: Transaction reversal after banknotes have been inserted (Banknote Tester BNA 50) Automatic Payment Machine cannot return change (incorrect counter readings, defective coin hopper, etc.) City of Miami Beach Parking Access & Revenue Control System SKIDATA, Inc. – Southeast Regional Office Page 100 of 117 Credit Entries redeemed in one of the following ways: Credit Entries redeemed in cash at Pay Station Payment by means of parking tickets carrying Credit Entries Amount Cancellations Collected cash amounts at Pay Station ( function) Rounding Difference Difference resulting from rounding off change amounts; can occur in transactions involving foreign currency. The amount is always positive as change amounts are always rounded down (all other amount calculations are based on commercial rounding). Non-profit-yielding parking transactions · Exit during transit grace period Use of NIL tickets (issued via NIL function at Pay Station) Ticket conversions (e.g., entry with Short-Term Ticket converted to entry with Long-Term Ticket) Payment of parking fees covered by time or money credits (Time Debit Card, Cash Debit Card(s), validations, etc.) Parking transactions involving the use of Long-Term Tickets, Convention Tickets, Contract Parking Cards, etc. without follow-up payment Revenue Report - Payment Method Cash All payments in Cash (parking fees, sales) NIL tickets Validations (increase only the number if the parking fee is covered completely) Check All payments with Check (parking fees, sales) Credit Cards All payments with Credit Cards/etc. (parking fees, sales) Movements with Credit Cards/ect. Invoice Invoice payments (parking fees, sales, etc.) Parking Duration Report “Parking Duration” refers to the time period extending from the time a vehicle enters the facility to the time when it leaves, as indicated by the entry and exit times on the parking ticket. The system will also record parking durations that are within grace period limits. Parkers are registered as `short-term parkers' or `contract parkers' as defined by the counter settings in the Articles and Credit Cards programs. Pre-set staggered time intervals: 20 mins, 40 mins, 1hr, 1hr 20mins, 1hr 40mins, 2hrs, 3hrs, ... up to 23 hours. System Activity Report This indicates how often specific system functions have been activated within the report period. These functions include the following: City of Miami Beach Parking Access & Revenue Control System SKIDATA, Inc. – Southeast Regional Office Page 101 of 117 Ticket New Function on Pay Station, activated in combination with various ticket items (= 'Articles'). Transaction Reversals Indicates the number of transaction reversals effected on the Pay Station. This function affects only the preceding transaction. Sum Total of Transaction Reversals Indicates the sum total deducted from the cash balance due to transaction reversals. Transactions cancelled at Pay Station Indicates the number of transactions cancelled via the Esc key on the Pay Station. Flat-Rate Payment Flat-rate payments effected at Pay Stations ( function on Pay Station) Flat-rate payments effected via Automatic Payment Machines (button) Flat-rate payments by means of ticket validations (Validation Card or validation stamp on ticket) NIL payments effected at Pay Stations ( function on Pay Station) Passages within transit grace period Passages during Keep OPEN/Manual OPEN Passages while Barrier broken (Forced) passages through closed gate as detected by induction loops Loop activations while Barrier is closed (counting deactivated) Detected by induction loops Counting is deactivated No effects on statistics Manual OPEN Use function on Control Centre Keep OPEN Use function on Control Centre Issued Misuse Tickets Misuse tickets issued on entry (Short-Term Ticket taken, but no entry registered as Barrier Loop was not activated) Retained Misuse Tickets Misuse tickets withheld when used with Automatic Payment Machines and Exit Column terminals Passages with Staff Permits Instances of Staff Permits utilizations on entry and exit Passages with Entry and exit movements, broken down by ticket articles Validation Provider Report Number of validations granted, broken down by provider Validation amount Car Park Revenue Report: Entrance Car Park X City of Miami Beach Parking Access & Revenue Control System SKIDATA, Inc. – Southeast Regional Office Page 102 of 117 Takings (categories and payment methods as described above) are cross- referenced to the Car Parks where the vehicle was parked. 2.23 Special Tickets / Passes SKIDATA’s approach in providing management of different types of follow up tickets is accomplished by the ARTICLES module. Articles module is a built in feature that provides a wide range of configurations specially designed to accommodate particular needs of the parking operation, such as Discount Cards (validation), Passes, Coupons, Short and Long Term Parking tickets, Cash and Debit Cards, etc. The system also allows the creation and use of multiple Articles of the same type (e.g. Cash Coupon) with different parameters such as specific window type of operation / validity, number of uses, value, etc. Each Article type can be configured to issue a pass using specific types of media such as paper ticket (for barcode thermo print or magnetic stripe), or more durable plastic card (with either mag stripe or RFID). The media type selection may be based on the validity length and/or estimated usage. Examples are paper ticket for short term (few days / weeks) and plastic for long term (multiple uses per day for several weeks / months). All passes are issued through the Desktop Coder, and when using paper ticket, imprinting with custom labels (e.g. logos) is supported by the Parking.Logic software. Following are some of the SKIDATA’s articles that can be used to manage: - Short Term Parking Passes SKIDATA Convention Ticket The Convention Ticket is an anonymous gate operating card whose validity (start and end dates/times) are set when it is issued. The ticket can be used any number of times while valid. The Convention Ticket allows its holder to enter and exit the car park during a specific period (defined in terms of date and time). During this period, the user can enter and exit the garage any number of times. For time-limited events (e.g. conventions, trade fairs, seminars or press conferences) the tickets can be pre- produced and sent to participants in advance. At hotels, guests can be issued with their own tickets entitling them to use the parking facilities throughout their stay. Validity (start and end dates/times) can be specified upon issuing, and card supports Section function (gate access to sectioned-off garage areas, including transaction check (Anti-Pass-back function). - VIP Parking Passes SKIDATA Contract Parking Card City of Miami Beach Parking Access & Revenue Control System SKIDATA, Inc. – Southeast Regional Office Page 103 of 117 This card, which can be used any number of times while valid, is bound to a rental agreement and is identified on the system by a unique number. The card can be issued on a barcode ticket, keycard, magnetic card or defined third-party card. In addition to its use as a 'classic' contract-based parking permit, the card can also be tailored to the specific requirements of certain customer groups. The registration of card holder details and transaction data allows parking operators to optimize the use of their stall capacities. As a result, targeted marketing activities can be developed to address specific customer groups with tailored parking products. It can be used any number of times while valid, and the validity details can be set individually for each card. Weekday-specific validity and per-day time window (specifiable in minutes; minimum is 15 min.) can be configured to suit individual needs - usage time windows count as available parking time. - Special Event Passes SKIDATA Event Ticket This anonymous gate access entitles its holder to one entry and one exit; its validity (start and end dates) and price must be specified when it is issued. This ticket is intended as a one-time parking permit for event visitors. The validity of the card can be configured to match the time(s) of the event. Event tickets can also be pre-produced in large quantities to be mailed to participants in advance. City of Miami Beach Parking Access & Revenue Control System SKIDATA, Inc. – Southeast Regional Office Page 104 of 117 3 Interfaces with the City of Miami Beach Systems SKIDATA’s HostComm Interface to Parking.Logic is a powerful tool for bidirectional data and reports communication and can be used to provide salient information to the City of Miami Beach’s systems. Parking Mobile Application: Real time occupancy rates for all garages can be sent automatically to the PMA to offer users a valuable tool for parking logistics. Accounts Receivable: Revenue reports can be customized and sent to the City’s Parking Revenue System for reconciliation and analytics. City of Miami Beach Parking Access & Revenue Control System SKIDATA, Inc. – Southeast Regional Office Page 105 of 117 4 Vision for the Future SKIDATA’s forward technical path will provide the City of Miami Beach with built-in progression of advanced operational features that includes various options for reducing IT resources for the city staff. Hardware and software obsolescence will be essentially mitigated by options such as SaaS and HaaS. Deployment Options: Local Client/Server Locally Hosted Private Cloud Public Cloud Mixed 5 Transition Plan SKIDATA believes that a phased installation plan for the City’s parking assets will create a managed and cost effective progression to a fully integrated car park. The previously mentioned REMCO system can monitor and manage the initial non-Skidata systems which are in place and then during the ‘upgrade’ phase those particular garages will be transitioned to Skidata. This allows a cost-contained predictable schedule while insuring the controlled operation of all garage facilities. City of Miami Beach Parking Access & Revenue Control System SKIDATA, Inc. – Southeast Regional Office Page 106 of 117 6 PCI / PA-DSS SKIDATA has made a commitment to protecting cardholder data and ensuring that operators and owners reduce liability. SKIDATA was first validated more than 7 years ago. SKIDATA was one of the first Parking Access and Revenue Control system manufacturers to be fully approved for the latest Credit Card Industry Security standards. SKIDATA maintains validated payment application status and continues to address the PCI requirements as they evolve. Our processes have been validated during PCI / PA DSS validation (OWASP and Microsoft Programming Guidelines), and current SKIDATA’s PCI validation status can be obtained at: www.pcisecuritystandards.org/approved_companies_providers/validated_payment_app lications.php We have included a copy of the SKIDATA Parking.Logic’s validation letter from PCI under the section “PCI Security Standards Council - Confirmation (Grade Pass)” The following measures and processes are applied: Development o Usage of standard mechanism for authentication and logging (e.g. JavaEE Form Based Authentication) only o Adherence to standard security guidelines o Periodical code reviews of particular and selected modules/components with regard to security aspects Environment o Development , Product-test, Integration-/System-test and Production environment are separated o Different data sets are used for the particular environments, data from production is not used for testing or development Testing o The following specific tests are included in Product and System-test Input tests and validation of all possible input data Error handling, which actions are carried out in case of errors Test of communication security and encryption of e.g. user credentials Specific tests for correct role based access control Security related tests are done in a real world like environment Hosting/Deployment o PCI compliant hosting environment o Periodical execution of vulnerability scans Change Control procedures o Exactly defined and implemented workflows exist for defect removal, product Requests etc. City of Miami Beach Parking Access & Revenue Control System SKIDATA, Inc. – Southeast Regional Office Page 107 of 117 SKIDATA has an advantage to meet newly released requirements and validate against those requirements. SKIDATA’s clearly defined software release roadmap (one release per year) allows us to quickly add changes required for new requirements and validate regularly each new release. Most of our competitors struggle to release software and validate against new requirements because the requirements are changing on average every 16 months where their product software releases are scheduled between 3-5 years. The software cost associated with upgrading from one SKIDATA release to the next is typically less expensive. These facts help support our customers need to stay validated and minimize the costs associated with keeping the software up-to-date. City of Miami Beach Parking Access & Revenue Control System SKIDATA, Inc. – Southeast Regional Office Page 108 of 117 City of Miami Beach Parking Access & Revenue Control System SKIDATA, Inc. – Southeast Regional Office Page 109 of 117 7 SKIDATA Use Cases - Mr. & Mrs. Smile Use Cases covering solutions for: 7.1 Tenants and Apartment owners - Residential Facilities 7.2 Cities and Shopping Malls 7.3 Booking and Reservation 7.4 Contract Parker Administration - B2B & B2C Parking in Residential Facilities Half the world‘s population already lives in cities – and the number is growing. For the foresee- able future, the car will remain our No. 1 means of transport. And naturally, we would prefer to park our car close to our apartment without a lengthy search for a parking space. Like Mrs. Smile, many tenants and apartment owners would like to enjoy convenient parking in their daily lives. Living and Parking Comfort in a Double Pack As a successful businesswoman, Mrs. Smile frequently has to work long hours and does not always feel like driving from the city to her family home on the outskirts of the city at night. She has there- fore rented a small apartment in the middle of the city. This apartment is part of a residential facility that has an integrated parking garage in the building. This parking garage is exclusively used by the resi- dents of this residential facility. During the apartment handover, Mrs. Smile receives her apartment keys together with an RFID card (keycard). The keycard serves as a pedestrian and vehicle access medi- um to the parking garage. The supervisor of the residential facility asks her to enter her personal in- formation and the number of the keycard she received on the property developer‘s website. She can decide herself which service packages she would like to choose, whether she just wants parking or parking combined with additional services such as washroom usage or the e-bike rental service. To be able to use the parking facility as quickly as possible, Mrs. Smile immediately registers on the website. It just takes her a few steps to enter her personal information: Name, address, apartment number and number of the received keycard etc. She selects the 24/7 parking service in combination with the e-bike rental ser- vice. By clicking on „confirmation“, she activates all selected services and is able to use them all immediately. Because the parking garage is used exclusively by the building‘s tenants, Mrs. Smile can only en- ter the parking garage with her keycard. She uses the same keycard daily as her own personal park- ing ticket. During entry and exit, the reader recognizes her authorization and the roller door opens automatically. Mrs. Smile can also use the additional e-bike rental service via her keycard: Just last weekend, she used it to get access to the locked storage room and rented one of the bikes for a day. Payment at month‘s end is as easy and convenient as the use of the three services (ac- cess to the parking garage, parking and e-bike rental), for which Mrs. Smile receives an invoice. Mrs. Smile loses her keycard one day. No problem, thanks to the central online administra- tion. After the administrator of the residential facility has been notified of the lost data carri- er, Mrs. Smile simply visits his office and receives a new keycard. On the web portal, she quick- ly and easily enters the new number and is once again able to use all the services as before. Convenient (Rental) Income From Parking Facilities Mr. Smile operates a few parking facilities in various residential properties as part of his car park network. Their administration is very easy and takes little effort. They are integrated in residential facilities, and only the tenants have walking and driving access to them. Therefor Mr. Smile has a box full of unassigned key- cards, which he hands out to the tenants. If a tenant loses her or his keycard, he simply blocks the number of the lost keycard and provides the tenant with a new data carrier. If a tenant cancels the parking service or apartment lease, Mr. Smile cancels the authorizations on the keycard and can reuse it, if needed. Should a tenant fail to pay the bill at month‘s end, he can simply block the keycard together with the services linked to it. As with all of his parking facilities, Mr. Smile also enjoys full access to all park- ing transactions of the keycard holders, he receives statistics listing capacity utilization, etc. at the push of a button and is always able to intervene as necessary – at any time and from anywhere. www.skidata.com Spontaneous. Convenient. Easy. Shopping. Everybody knows the following situation: All of a sudden, something needs to be bought at the last minute – a forgotten birthday present, or you quickly need to get your shopping done. A day in the lives of Mr. and Mrs. Smile shows that even spontaneous trips can be con- venient for end customers, and parking management can be easy and efficient. Spontaneously Enjoy Many Advantages It is late Monday afternoon. Mrs. Smile has been running from one meeting to another all day. As managing director she is facing important and exhausting negotiations today. And as if this wasn’t stressful enough on a Monday, her mother-in-law has called unexpectedly and on very short notice invited herself for dinner. Mrs. Smile spontaneous- ly drives by a shopping center on her way home to buy a small present. She has a coupon for a free beverage in one of the coffee shops at the shopping center – this coupon was in today’s paper as part of a promotion. Mrs. Smile’s mood already improves at the entrance to the shopping center when she sees an advertising mes- sage from her favorite shop at the entrance column: “20% off on everything today!” Mrs. Smile quickly parks her car and first goes to pick up the present for her mother-in-law. At the cash register, she gets her parking ticket validated and takes advantage of her visit at the shopping center to visit her favorite store. How lucky that she saw the ad, otherwise she would have never discovered this great pair of jeans. She also quickly redeems the free beverage coupon that she brought with her and orders a coffee “to go”. On her way back to the car, she has one more occasion to be happy when she pays at the automated payment machine: Thanks to the tick- et validation, she does not have to pay for parking. But she notices now that in her rush, she completely forgot where she parked her car. Luckily, the automated payment machine also has a “car finder” function and shows her where her car is parked. It doesn’t take long at all and she is back in her car and on her way home. As stressed out as Mrs. Smile was after work today, the smooth shopping trip and the many advan- tages in the shopping center – the coupon for a free beverage, her favorite shop’s promotional cam- paign, the free parking ticket and the quick recovery of her car thanks to the car finder function – have im- proved her mood again. Now the only thing left for her to do is to survive her mother-in-law’s visit. Car Park Management using CARisma As part of his car park network, Mrs. Smile’s husband, Mr. Smile, also operates a shopping cen- ter parking garage. Here he utilizes parking devices in a targeted manner and leases the available advertising spaces on the columns and automated payment machines to the shops in the shop- ping center. This way, he is able to refinance his parking system, but these advertising options are also profitable for the stores as he can frequently observe and learn from his wife’s purchases. Mr. Smile offers special customer support through bi-directional video transmissions. If required, his custom- ers receive optimal service via audio and video. His customers also increasingly make use of the car finder. Thanks to the many offered parking services, Mr. Smile ensures that an increasing number of cus- tomers uses the parking service and comes to the shopping center. The validation system, for exam- ple, ensures that shopping center customers park for free, while all others have to pay for the service used. The parking guidance system also helps to quickly find a parking space in the parking garage. Special monitoring and control services make the car park management simple and efficient for Mr. Smile. He has a full overview of all transactions at any time and from anywhere as well as of the con- dition of the devices in his parking garage. He can also intervene, if required. This way, he can ensure that all parking systems always function properly and provide his customers with optimal service. Mr. Smile also receives statistics and analyses regarding the development of capacity utiliza- tion and revenue with just one mouse click. He can, for example, immediately see the capaci- ty utilization development or the revenue achieved on peak days. This information supports Mr. Smile’s strategic planning in order to optimize his own and the shopping center’s business. www.skidata.com Stress-free Travel Starts with Parking A seamless travel experience is the goal. Reserve a parking space ahead of time, ar- rive with your car at the airport, park conveniently and go directly to your flight. And best of all, you can book all the services you need in one package. Not possible? Yes, it is! Pure Convenience and Saved Time As a successful businesswoman, Mrs. Smile frequently has to travel by air to meet customers and go to events or trade fairs. Next month, for instance. Just recently, the effort to get all required bookings done was very time-consuming: She had to book every service individually – the plane ticket, the parking space at the airport, and a hotel at her destination. But thanks to a tip from a friendly colleague, Mrs. Smile is now able to book everything in one go. She can book all three services via the new travel agency, and just a short while later she is sent the parking ticket, the flight ticket as well as the hotel reservation confirmation by mail. So convenient – and the package is also less expensive than if she had booked every service individually! A Win-Win Situation As a car park operator, her husband Mr. Smile knows these advantages. Such cooperation is truly a win-win for all parties involved – the operator as well as the agencies, for example travel agencies, and the end cus- tomers. The agencies thus have the option to include the parking space offers in their package and are able to provide a more comprehensive travel package. And end customers, such as Mr. Smile’s wife, benefit from more cost-effective packages and higher convenience. For operators such as Mr. Smile, the set up of new agencies in the online platform, like travel agencies, takes just a few steps. In addition, he decides who is permitted to offer which products at what price on his sales channels. Through the sale of parking spaces by agencies, the operator profits thanks to the highest possible capacity utilization and is thus able to optimize his sales revenue. And all this without him having to bother with the reservation process. Because, thanks to the self-organizing of the ticket sales through agencies, the operator is able to focus on other areas. www.skidata.com A Cleverly Organized Shopping Trip In many areas of our life, making reservations has already become a habit: When we go to the movies with friends, we reserve our seats. When we plan to eat out, we reserve a table at the restaurant. When we plan to stay overnight in another city, we reserve a room. So why don’t we reserve a parking space when we know with certainty that we will need one at a specific point in time? Mr. and Mrs. Smile will show us how easy this is and which advantages the parking facility reservation has for end customers and operators. Booking All-round Service We are approaching Easter. Mrs. Smile has left her shopping to the last minute, so she plans to do it next week- end. To find all the items she has on her shopping list she will have to visit various shops, which are all located in the heart of the city. Because she is worried that many other people will be doing their shopping on that week- end as well, she had better book a parking facility in advance in order to avoid any stress. And what a coinci- dence: Just this morning, she saw a coupon for cheaper parking for online bookings in the daily newspaper. With the newspaper coupon in front of her, Mrs. Smile immediately goes to the homepage of the parking facility provider. After having chosen the best option for herself from the parking garages on offer, she only has to enter the day and time for the desired reservation. The promotion code helps her save an incredi- ble 50% off the parking fee. “Well this has paid off,” Mrs. Smile thinks happily! As medium of identification she chooses her mobile phone; this is rather convenient. She pays her parking ticket by credit card on- line, receives the confirmation via email and the electronic ticket is sent to her phone into her “mobile wal- let”. Thanks to the “mobile wallet”, Mrs. Smile has organized and clearly arranged all her tickets and cards in an application on her phone. While completing her online reservation, Mrs. Smile also notes that she can buy many different types of parking tickets on this site. This is a welcome discovery because Mrs. Smile will have to be in the city center for a conference for all of the weekend after next. And since she is al- ready on the homepage, she also books a long-term parking ticket for the conference days right then. It’s finally the weekend! Mrs. Smile is in her car driving towards the city. When she arrives at the parking garage, she holds her mobile phone with the previously booked ticket to the entrance column. To find her parking ticket, she doesn’t have to spend time searching through her emails because thanks to her “mo- bile wallet” the parking ticket is automatically on display. Mrs. Smile is greeted and happily hums along with the song that she hears at the entrance column via the video. She receives a parking ticket and the barrier goes up. Thanks to the clear signage, she quickly finds a free parking space – and Mrs. Smile is in a good mood and ready for her shopping day. She also notices excitedly that her parking ticket contains a coupon for a coffee that she can use at a café of her choosing. “Perfect customer service,” thinks Mrs. Smile. After a successful shopping day, Mrs. Smile looks forward to the free coffee at her favorite cof- fee shop. She redeems her coupon by showing the 2D barcode coupon to the waiter, who scans it. Back at the parking garage, there is no need for her to pass by the automated payment ma- chines thanks to the online payment. Ms. Smile is thus able to quickly leave the parking garage. Win Customers with Convenience and Marketing As the operator of a number of car parks, Mr. Smile appreciates the advantages of reservation op- tions and advance booking of parking spaces. They primarily serve the purpose of positive busi- ness development and customer loyalty. In just a few steps, customers quickly and easily reserve a parking space on his website. For registered users, the platform offers special advantages: Personal data, billing and payment information have already been stored and need not be entered again for ev- ery booking or reservation. His customers get access to a parking garage either via license plate rec- ognition, their mobile phone or credit card. Mr. Smile is also very flexible in terms of pricing: Different types of parking services can be offered on special terms for certain days, such as on weekends. Mr. Smile receives a large quantity of data from his customers when they enter their information, which he can use for marketing purposes. But this is not all. Promotions at the entrance or exit col- umns or at the automated payment machines, for example, as well as coupon campaigns on park- ing tickets offer not just high level customer service, but also increase the win-win effect for all parties involved – the shops and restaurants in the vicinity as well as the parking facility. www.skidata.com Efficient Employee Administration One parking facility, several companies. An administrative effort that used to be complicated and complex has now become simple and efficient. Every company has its own parking space contin- gent in the office and business park in which it is located. The operators only assign parking facil- ity contingents to the resident companies. And these in turn manage their employees themselves. This sounds complicated, but is actually really simple, as the example of Mrs. Smile shows. Self-administration Made Easy As a successful businesswoman, Mrs. Smile owns a company located in a business park. In or- der to ensure that her employees are able to conveniently park close to their workplace, she booked a parking space contingent from the operator. Mrs. Smile conveniently manages this con- tingent on her own using the online administration platform. On this platform, she can quick- ly create or delete employees, change authorizations and update data at any time. Recently one of her employees went on maternity leave for a year. Mrs. Smile simply blocked this employ- ee’s parking authorization for the period in question. After expiration of this period, the authorization will be automatically reinstated. During her employee’s maternity leave, Mrs. Smile hired a replacement, whose data she entered into the program with just a few mouse clicks. Thanks to the existing keytags and keycards, this new employee received his access medium right on the first day. This is highly convenient as the keycards offer touch-free, and the keytags even hands-free access without the annoying lowering of windows. Mrs. Smile also personally takes care of the deletion of an employee who is leaving the compa- ny, or updates their data in case of name changes. The online tool is so simple and intuitive that these tasks take only a few mouse clicks. For some employees who only work part time in the mornings, Mrs. Smile is even able to restrict the parking authorization to these time periods. Revenue Without Much Effort Her husband, Mr. Smile, who operates a group of various car facilities, including one in a business park, knows the advantages of the self-service system both for his customers as well as for himself, the oper- ator. Basically, this rental system of parking facility contingents ensures revenue without requiring much effort on his part. Without having to spend much time on it, Mr. Smile simply allocates the parking facility contingents, enters the companies into the system and sends them the desired access media. There is no longer any need for data registration, resulting administrative expenditures with respect to vehicle chang- es, name changes or modified access authorizations for individual parking customers, as all these tasks are performed by the corporate customers themselves. Despite all this, Mr. Smile is able to monitor his customers and their customers whenever he needs to. Billing and invoicing also happen automatically. www.skidata.com City of Miami Beach Parking Access & Revenue Control System SKIDATA, Inc. – Southeast Regional Office Page 116 of 117 8 SKIDATA Factsheets SKIDATA is a worldwide leader in the Parking Access and Revenue Control System and has continuously invested to deliver new products and features, progressing and leading the industry. Our system and products are not only technically advanced, highly reliable, user friendly, but also has a sleek and contemporary design. All lane devices are built for use in most weather conditions and are IP rated. SKIDATA have received several awards, among them "Most Dynamic Leading Companies" and “Innovation Award”. The City of Miami Beach will benefit from those achievements by deploying the following products. A system for all purposes and applications! No barriers for you and your needs – but a distinct boundary for your parking facility! Quick Movements, Longer Arms • Arm lengths up to 4.5 meters (14.76 ft) with optional magnetic lock to prevent misuse. • Configurable opening times: up to 15% quicker than other systems. • Straight and folding arms available. High-Quality, Energy-Optimized Components • High-quality design that is unique in its field. • Special focus on the use of energy-saving components. • Operation in a wide range of temperatures possible without any extra heating or ventilation. Entirely New Features • Display of various dynamic symbols via the (optional) integrated LED display. • Surveillance using a built-in video camera that is protected against vandalism. • Unique: Illuminated folding arm using RGB LEDs for safety and visibility. Intelligent System Without A Column • The inexpensive solution for your parking facility: You only need the barrier gate, no column. • Integrated RFID readers solve the task of parking facility monitoring. • Small amount of components for easy maintenance. www.skidatausa.comPicture may vary from actual productBarrier.Gate 369 (14.53")965 (37.99")281 (11.06") max. 4500 (177.17") 1005 (39.57")251 (9.88")1149 (45.24")2150 (84.65") / ADA 2340 (92.13")382 (15.04") 4 x Ø12 x 90°(4 xØ 0.47" x 90°) Ø 185 (7.28 )" 280,7 (11.02")251 (9.88")2058 (81") / ADA 2248 (88.5")max. 2900 (114.17") ©2014 SKIDATA AG. All rights reserved. The content provided herein is subject to change and possible editorial errors. Country-specific versions may vary. SKIDATA® is a registered trademark of SKIDATA AG in the USA, the European Union and other countries. Terms and conditions of the authorized SKIDATA distributor apply. The operator is fully responsible for compliance with any legal provisions applicable to the operation of the products. Options Barrier Arms • Standard: Color: Traffic Yellow RAL 1023/translucent; non- illuminated for lengths up to 4.5 m (14.76 ft) • Multi-color version: Color: white/translucent, with internal RGB LEDs for optional illumination of barrier arm in red, yellow and green to indicate closed, opening, and open states, respectively; lengths up to 4.5 m (14.76 ft) • Jointed barrier arm: Overhead clearance: 2,07 m (6,8 ft) or 2,25 m (7.38 ft); Lengths 2,5 m (8.2 ft) or 2,9 m (9.5 ft) Functional Modules • Up to 2 double loop detectors for vehicle detection and passage direction • Bi-directional red warning light to indicate moving barrier arm • Beeper for audible indication of barrier motion • Crash guard, made from stainless steel • Interface for illumination options and optional loop detectors • Interface for up to 16 additional I/Os • Webkey system lock available • Lock available for inclusion in locking systems • White accent stripe • Backlight for accent stripe Features • Top Housing made from high-impact resistant plastic; lower housing manufactured from anodized aluminum • Direct drive gear motor with variable frequency drive • Self-locking drive (stops motion in case of power failure) • Barrier breakage detector • Variable opening times, configurable in accordance with barrier arm length • Barrier arms made from GRP fiberglass • Barrier arm lengths up to 4.5 m (14.76 ft) • Barrier arms are easy to mount • Versions for left-hand and right-hand traffic Standard Version • Parking barrier with mounting plate, main body manufactured from aluminum, drive motor and collar for barrier arm installation • Electronic control assembly with data connection to Column.Gate parking column • Yellow accent stripe • Key for housing access Technical Specifications Dimensions 382 mm × 1149 mm × 369 mm / 15.04" × 45.24" × 14.53" (w × h × d) Weight 48 kg (105.82 lbs) (without barrier arm) Operating voltage 230 V AC / 50 Hz ; 120 V AC / 60Hz Temperature range Standard: −20 °C to +55 °C (−4 °F to +131 °F) Cold Kit: −40 °C to +55 °C (−40 °F to +131 °F) Hot Kit: −20 °C to +60°C (−4 °F to +140 °F) Lower Housing - Color Light Gray RAL 7035 (Anodized Aluminum) Top Housing - Color Dusty Gray RAL 7037 (Plastic) Base Section - Color Traffic Gray RAL 7043 (Die-Cast Aluminum) Accent Stripes - Color Traffic Yellow RAL 1023 Degree of protection IP34D System Requirements SKIDATA Online Stack 3.0 resp Parking.Logic V 05.00.04 SKIDATA, Inc. • One Harvard Way, Suite 5, Hillsborough • NJ 08844 [t] (908) 243-0000 • [f] (908) 243-0660 • [e] info.usa@skidata.com [w] www.skidatausa.com • Version 1.3 • 11.03.2014all dimensions in mm Picture may vary from actual productThe universal multi-talent among parking columns offers comprehensive possibilities for the ticketing sector with the most modern and diverse ticket technology. Expand your business models; become part of urban solutions. Power.Gate will support you at its best! Marketing Terminal with Ticketing • Comprehensive Advertising Opportunities Get your equipment financed. • Professional Image A back-glowing, bright and high-resolution display effectively draws attention to logos, images and promo videos. Save Money and Protect the Environment • Minimize Your Power Usage Situational energy saving modes and no heating above –20 °C (–4 °F) stand for a high energy effeiciency. • Recyclable Materials Ressource-efficient due to a high degree of reusability. Optimize Your Investment • Suitable for Every Budget A customized solution for every application. • Protect Your Investment Future-proof due to flexible options for expansions and installations. • Save Money on Your Expenditures Smooth investment expansion and renewals thanks to the random miscibility of SKIDATA parking columns. Efficiency Increase with Quality • Optimized Service Planning Great capacities and intelligent systems reduce your service efforts. • Elaborated Technology Touch-free RFID and barcode technology guarantee the highest level of reliability and low follow-up costs. Your Business Card • High-Quality Design High-class materials and glowing features blend elegantly into all types of architecture. • Make a Lasting Impression Expert-optimized operational guidance for look and sound provide positive user experiences. Power.Gate 456 3471345340 354 122 363844556125°143°354 157790 °456677481000 ©2014 SKIDATA AG. All rights reserved. The content provided herein is subject to change and possible editorial errors. Country-specific versions may vary. SKIDATA® is a registered trademark of SKIDATA AG in the USA, the European Union and other countries. Terms and conditions of the authorized SKIDATA distributor apply. The operator is fully responsible for compliance with any legal provisions applicable to the operation of the products. • RFID module for reading and encoding 13 MHz Keycards • Double ticket intake (up to 2 × 7000 tickets) with automatic data carrier management • Large ticket collecting box (holds approx. 3000 tickets) • Ticket separation ensures smooth, highly reliable ticket processing Communication • Analog intercom • Integrated digital intercom (Ethernet) Display • Bright high-resolution graphics display ensures good readability under any light conditions; supports clear, vivid display of commercials and videos (with automatic brightness adjustment); 800 × 480 pixels • Outdoor capable touch screen for additional Parking Column control functions (can be operated while wearing protective gloves) • Sophisticated display modes support various applications and design options • Illuminated control elements • Visual and acoustic feedback provides additional user support Accessories • Locking system with mechanical or electronic locks, supports configurable access permissions • Various contact and interface extensions to suit a wide range of requirements • Heater for extremely low ambient temperatures Features Design/Construction • Unique design based on aluminum and high-grade synthetics, complemented by optional, stylish light elements • Modular, easy to maintain construction • Flexible extension options ensure maximum investment protection • Weather-proof, thanks to use of durable high- grade materials, such as aluminum • Ethernet interface for efficient system integration • Large installation space for add-on modules (e.g., PIN pad, credit card reader, etc.) Operation • Intuitive user interaction helps to ensure very high processing rates Green Efficiency • Optimised for low power consumption; no heating required down to –20 °C (–4 °F) • Materials provide high degree of re-usability Options Design/Construction • LED light bar serves as a stylish, illuminated eye-catcher • Available in custom colors Ticket Processing • Coder Unlimited ensures flexible ticket processing • Coder Basic enables cross-wise bar code ticket processing and punch-hole validation Technical Specifications Dimensions 354 mm × 1345 mm × 456 mm (B × H × T) Weight 30 kg (without adapter base) Operating voltage 100-240 V ±10 % / 50-60 Hz Coding units Coder Unlimited or Coder Basic Operating temperature –20 °C (–4 °F) to + 50 °C (122 °F) under sun exposure Operating temperature with additional heater –30 °C (–22 °F) to +50 °C (122 °F) under sun exposure (mandatory with Coder) Operating temperature with additional heater big –40 °C (–40 °F) to +50 °C (122 °F) under sun exposure Max. ambient humidity 90 % (non-condensing) Support stand color Brushed, anodized aluminum Cover color RAL 7037 Dusty Grey (varnished plastic) Pedestal base color RAL 7043 Traffic Grey (powder-coated aluminum die cast) Panel color RAL 7021 Black Grey (varnished plastic) Declarations / Certifications CE, FCC, IC, CNRTLUS Degree of protection based on IEC 60529 IP43 SKIDATA AG • Untersbergstraße 40 • A-5083 Grödig/Salzburg [t] +43 6246 888-0 • [f] +43 6246 888-7 • [e] info@skidata.com [w] www.skidata.com • Version 1.1 • 19.02.2014all dimensions in mm Picture may vary from actual productThe Lite.Gate is the smart alternative for ticket reading only. The small parking barrier gate is big on RFID and barcode solutions and also provides access to the modern online world. Expand your business models; become part of urban solutions. Lite.Gate will support you at its best! Your Business Card • High-Quality Design High-class materials and glowing features blend elegantly into all types of architecture. • Professional Image Bi-directional video communicatin provides your company with a face. • Make a Lasting Impression Expert-optimized operational guidance for look and sound provide positive user experiences. Save Money and Protect the Environment • Minimize Your Power Usage Situational energy saving modes and no heating above −20 °C (−4 °F) stand for a high energy effeiciency. • Recyclable Materials Ressource-efficient due to a high degree of reusability. Efficiency Increase with Quality • Transactions Around the Clock Touchless RFID transactions around the clock and reliable barcode technology guarantee maximum availability. • Save on Costs Almost maintenance-free components optimize your service and maintenance. Optimize Your Investment • Suitable for Every Budget A customized solution for every application. • Protect Your Investment Future-proof due to flexible options for expansions and installations. • Save Money on Your Expenditures Smooth investment expansion and renewals thanks to the random miscibility of SKIDATA parking columns. The Ticket Reader – Ticketing made easy • RFID and Barcode Reading Comprehensive solutions for common media. • Entry Into the Online World Read-only applications (pure reading vs tickets) as part of modern IT solutions. • The Complete Credit Card Solution A receipt printer supplements the PIN pad and credit card reader. Lite.Gate 1361310318 85°1345149 368206 242©2014 SKIDATA AG. All rights reserved. The content provided herein is subject to change and possible editorial errors. Country-specific versions may vary. SKIDATA® is a registered trademark of SKIDATA AG in the USA, the European Union and other countries. Terms and conditions of the authorized SKIDATA distributor apply. The operator is fully responsible for compliance with any legal provisions applicable to the operation of the products. Ticket Processing • RFID module for reading and encoding 13 MHz Keycards • Print@Home scanner with special optical array for paper tickets and mobile phones; supports various formats • Receipt printer for entire credit card solution • Barcode ticket insert reader for ‘classic’ ticketing Communication • Analog intercom • Integrated digital intercom (Ethernet) • Bi-directional (i. e., duplex) video communication (solution includes camera hardware) Displays • Basic status display for simple applications • Bright high-resolution graphics display ensures good readability under any light conditions; supports clear, vivid display of commercials and videos (with automatic brightness adjustment); 800 × 480 pixels • Outdoor capable touch screen for additional Parking Column control functions (can be operated while wearing gloves) • Sophisticated display modes support various applications and design options Accessories • Locking system with mechanical or electronic locks, supports configurable access permissions • Various contact and interface extensions to suit a wide range of requirements • Heater for extremely low ambient temperatures • AFILS Acoustic support for clear intelligibility Features Design/Construction • Unique design based on aluminum and high-grade synthetics • Modular, easy maintain construction • Flexible extension options ensure maximum investment protection • Weather-proof, thanks to use of durable high- grade materials, such as aluminum • Ethernet interface for efficient system integration • Large installation space for add-on modules (e.g., PIN pad, credit card reader, etc.) Operation • Intuitive user interaction helps to ensure very high processing rates • Visual and acoustic feedback provides additional user support Green Efficiency • Optimised for low power consumption; no heating required down to −20 °C (−4 °F) • Materials provide high degree of re-usability Options Design/Construction • LED light bar serves as a stylish, illuminated eye-catcher • Housing available in custom colors Technical Specifications Dimensions 206 mm × 1345 mm × 242 mm (B × H × T) Weight approx. 20 kg Operating voltage 100-240 V ±10 % / 50-60 Hz Operating temperature −20 °C (−4 °F) bis +50 °C (+122 °F) under sun exposure Operating temperature with additional heater −40 °C (−40 °F) bis +50 °C (+122 °F) under sun exposure Max. ambient humidity 90 % (non-condensing) Support stand color Brushed anodized aluminum Cover color RAL 7037 Dusty Grey (varnished plastic) Pedestal base color RAL 7043 Traffic Grey (colored plastic) Panel color RAL 7021 Black Grey (varnished plastic) Declarations / Certifications CE, FCC, IC, CNRTLUS Degree of protection based on IEC 60529 IP43 SKIDATA AG • Untersbergstraße 40 • A-5083 Grödig/Salzburg [t] +43 6246 888-0 • [f] +43 6246 888-7 • [e] info@skidata.com [w] www.skidata.com • Version 1.1 • 07.07.2014all dimensions in mmopen state www.skidata.com Picture may vary from actual productThe barrier-free premium model of SKIDATA´s pay-on-foot machines meets the highest demands in ergonomics, design, functionality, reliability and efficient service. Power.Cash ‘Accessible’ offers a wide range of options for expanding your business models effectively and profitably and underlines your social orientation. Your “business card” • Modern image Score with technology and social responsibility. • Top design The refined materials used fit in elegantly with any type of architecture. • Individual style • Give your corporate presence a unique, truly shining appearance by integrating your logo and company colors. Enjoying the convenience • Comfort for all Optimal operation in both standing and sitting. • Touchscreen Offer the excitement and possibilities of a modern operation. • High throughput rate • Intuitive user interaction supported by Active View Technology. Working more efficiently • Expanding your business models Modern ticketing with Print@Home, RFID, magstripe and barcoded tickets, and double ticket fanfold intake open up a host of new possibilities. • Optimized service planning High capacities and intelligent systems will help you. Minimizing risks • Security counts Full transaction transparency for you and your staff. Take advantage of Operator.Services ‘Webkey’. • Smooth runnings Cutting-edge technology and an intelligent UPS system ensure high availability even in extreme situations. Power.Cash ‘Accessible’ – Your Benefits • Big business New business models, satisfied customers, high throughput rate. • One-off purchase One device for all makes this possible. • Protected investment Maximum benefits – minimum risk – easy extension. Power.Cash ‘Accessible’ 140 (5.51")240(9.45")1003 (39.49")1003 (39.49") 900 (35.43")472 (18.58")791 (31.14")125° 479 (18.86")560 (22.05") 475 (18.70")995 (39.17")1370 (53.94")800 (31.50")900 (35.43")400 (15.75")© 2013 SKIDATA AG. All rights reserved. The content provided herein is subject to change and possible editorial errors. Country-specific versions may vary. SKIDATA® is a registered trademark of SKIDATA AG in the USA, the European Union and other countries. Terms and conditions of the authorized SKIDATA distributor apply. The operator is fully responsible for compliance with any legal provisions applicable to the operation of the products. Options Design/Structure • Can be varnished in custom colors • Support stand versions for different elevation of user controls • Installation frames for optional expansion modules (pin pad, credit card terminal, fiscal printer, etc.) • Uninterruptible power supply (can bridge power failures of up to 30 min) • Digital intercom (optionally 2-wire or Ethernet-based) • Double fanfold ticket intake (approx. 2 x 3000 ticket blanks) • Large ticket holding bin (approx. 1500 tickets) • Illumination attachment (integrated “Parking” sign, coin and bill symbols, space for custom logo) • Bag rest (depending on pedestal version used) • Locking system with mechanical or electronic locks (supports configurable permissions) Cash handling system • Banknote validator SC 83 – banknote stacking container for up to 600 banknotes • Banknote validator BNA 56/57 – banknote stacking container for up to 1000 banknotes • Double- or Triple banknote dispenser – banknote stacking container for up to 500 banknotes per variety (Important note: Elevation of issuing point is 660 mm or 760 mm above floor level, depending on the size of the support stand used.) • Bill to Bill banknote recycler – banknote stacking container for 1000 banknotes Coder/ticket technology • Coder Unlimited for ticket processing • Coder Basic (crosswise barcode and punch-hole based validation) • RFID Module (for reading and writing/coding of keycards) • Print@Home Scanner Features Design/Structure • Unique design based on steel, high-grade glass and high-quality plastics • Backlit “P” parking space sign • Handicapped-friendly design • VdS certified enclosure construction • Large space for information labels (format ISO A4), e.g. tariff sheet • Sufficient capacity for approx. 350 withdrawn paper tickets • Illuminated change compartment with damped-motion cover • Intercom system with adjustable volume and microphone • Heater, cooling fan, and power supply unit • Uninterruptible power supply (can bridge up to 10 minutes) Operation • Innovative LED illumination on front panel • Latest touch technology • Intuitive user guidance: only on-screen controls relevant for the next step are visible • Acoustic soft key support; intercom system • 26.4 cm (10.4") high-resolution TFT color display with touch screen Cash handling system • Electronic coin validator: accepts up to 16 different coins (including 2 programmable token) • High coin storage capacity of self-refilling change bins (4 x approx. 1000 coins) • Self-locking coin cashbox made from high-grade stainless steel Technical Specifications Dimensions 1003 mm x 1370 mm x 479 mm (W x H x D) / 39.49" x 53.94" x 18.86" (w x h x d) - without pedestal Weight up to 300 kg / 660 lbs (depending on equipment installed) Power supply 240 V AC / 50 Hz; 120 V AC / 60 Hz Power consumption max. 250 W (without heater); max. 1 kW with heater on Operating temperature −20°C to +50°C (−4 °F to +122 °F) (ambient temperature, when installed outdoors under a protecting roof without direct exposure to sunlight) Default colors RAL 9007 (gray aluminum) and RAL 9005 (deep black), Pedestal RAL 7021 (black-gray) Enclosure front panel powder coated, 2 mm (0.079") thick basic enclosure frame, powder coated door panel made from 3 mm (0.1") sheet steel Supported data carrier formats SKIDATA thermal cardboard/without magnetic stripe, SKIDATA ThermoPlast and ISO magstripe cards, ISO 7816 compliant smartcards, ISO 14443 and ISO 15693 contactless cards, EC bank cards, credit cards Interface Ethernet, 4 potential-free relay outputs, Commend compatible intercom station Declarations / Certifications CE, FCC, IC, CNRTLUS (120 V version only), VdS PC Industrial PC, Windows XP Embedded operating system, SQL database Uninterruptible power supply up to 10 minutes SKIDATA AG • Untersbergstraße 40 • A-5083 Grödig/Salzburg [t] +43 6246 888-0 • [f] +43 6246 888-7 • [e] info@skidata.com [w] www.skidata.com • Version 1.2 • 24.09.2013all dimensions in mm www.skidatausa.com Picture may vary from actual productThe cashless option among SKIDATA pay-on-foot machines provides full cashless payment support for your customers – it's easy, quick and secure. Credit.Cash lets you present your business with a modern design while ben- efitting from highly reliable technology and low maintenance costs. Utilizing potential • Modern ticketing Take advantage of Print@Home, RFID, magstripe and barcode technologies. • Planned growth Easy-to-install extension options support new business models and numerous co-operation options. Your business card • Demonstrating presence Credit.Cash's modern design matches both contemporary and traditional architecture while giving your business proper exposure. • Individual style Accentuate your unique corporate presence with your logo and company colors. Eliminating risks • Intelligent key management Operator.Services ‘Webkey’ brings full transparency to your key management. • Refined technology Internationally proven technology guarantees high reliability and availability. • No initial cash required Easily cut costs and risks. Paying cashless • Cashless payment made easy, fast and secure No need to handle cash – and accounting gets easier, too! • Make the cost efficiency work for you! Increase your presence through several cost-efficient pay-on-foot machines Credit.Cash – Your benefits • Cashless payment Patrons can pay conveniently by credit card – no need for complicated cash management. • Smart looks Present your business in a modern design based on your company colors. • Safe investment Maximizing benefits at minimum risk. Credit.Cash 518 (20.394'') 455 (17.913'') 423 (16.654'')(13.386'') (12.323'')(7.283'')(6.220'')1045 (41.142'')340 158 (13.622'') 346(21.811'')554(21.811'')554(13.071'') 332 (1.969'')<50 110° 313 185(13.622'') 346(28.504'')724(28.504'')724(13.071'') 332 (13.622'') 346(15'')381(13.071'') 332 (15'')381© 2012 SKIDATA AG. All rights reserved. The content provided herein is subject to change and possible editorial errors. Country-specific versions may vary. SKIDATA® is a registered trademark of SKIDATA AG in the USA, the European Union and other countries. Terms and conditions of the authorized SKIDATA distributor apply. The operator is fully responsible for compliance with any legal provisions applicable to the operation of the products. Options Design/Structure • Illumination attachment (integrated “Parking” sign, space for custom logo or other symbols) • Pedestal (optionally with or without front door panel) • Pedestal “elevated” (optionally with or without front door panel) • Wall-mount console Coder/ticket technology • Coder Unlimited (supported data carrier formats depend on modules selected) • Coder Basic (for cross-wise barcode and validation via hole punch) • RFID Module (for reading and writing/coding of keycards) • Print@Home Scanner Features Design/Structure • Compact, modern design • Basic unit powder coated steel enclosure and design elements made from polycarbonate • Expansion bays for add-on components, such as pin pad, credit card terminal, and fiscal printer • Analog intercom station, alarm function, call button and 3 soft keys, buffer memory (ensures proper transaction management in case of power failure) • Heater, cooling fan, and power supply • Issuing of up to 3000 receipts • Control unit, complete with hard disk Operation • TFT 14.5 cm (5.7'') color display, break-proof monitor screen • Ergonomically arranged user interaction controls • User guidance with graphic color display and illuminated pictograms • Users can switch on-screen language at any time • Extremely easy to operate by staff Technical Specifications Dimensions 340 mm x 1045 mm x 455 mm / 13.39" x 41.14" x 17.91" (w x h x d) – without pedestal Height with Pedestal “elevated”1769 mm / 69.65" Power supply 230 V AC / 50 Hz; 120 V AC / 60 Hz Power consumption 600 W (with heater on) Temperature range during operation −25 °C to +50 °C (−13 °F to +122 °F) ambient temperature; unit not directly exposed to sunlight Color of enclosure and illumination attachment RAL 9007 (gray aluminum) Color of plastic front-panel elements RAL 7043 (traffic gray B) Color of front panel RAL 9007 (gray aluminum), RAL 7021 (black-gray) Color of pedestal RAL 7021 (black-gray) Ticket slot Pantone 114 U (yellow) Supported data carrier formats SKIDATA barcoded, magstripe, keycard ISO/ISO RFID Declarations / Certifications CE, CULUS (only 120 V-option), FCC, ADA (in combination with pedestal APM STD BASE item code: 946010700) SKIDATA, Inc. • One Harvard Way, Suite 5, Hillsborough • NJ 08844 [t] (908) 243-0000 • [f] (908) 243-0660 • [e] info.usa@skidata.com [w] www.skidatausa.com • Version 4.6 • 10.07.2012all dimensions in mm APT450.Logic Parking.Logic SKIDATA Factsheet SKIDATA AG • Untersbergstrasse 40 • A-5083 Grödig / Salzburg fon +43 6246 888-0 • fax +43 6246 888-7 • www.skidata.com • email info@skidata.com Version 1.4 • 22.12.2009 • Copyright © 2009 by SKIDATA AG This documentation may contain representations of registered product or service trademarks owned by SKIDATA AG or third parties, as well as references to proprietary know-how protected by copyright laws or other legal provisions. In any case the intellectual property rights remain exclusively with their respective owners. SKIDATA® is a registered trademark of SKIDATA AG in the USA, the European Union and other countries. This document is subject to change without notice. It cannot form part of a binding contract. This device allows for visual marking of short-term parking tickets. The bar- code marking determines the validation method to be applied upon payment. Validations are registered and listed in the reports; details can be evaluated and prepared for further processing by way of the Validations program. Features Simple, straightforward operation with one hand; anti-twist protection prevents • application errors Reliable, fraud-protected validation method thanks to exclusive use of machine-• readable marking (barcode) Additional imprint of validation provider number (decimal no.)• 2-digit validation provider number is used for barcode tickets• 4-digit validation provider number is used for magnetic stripe tickets• Mechanical counter provides additional control• Durable design• Logic print control prevents barcode misalignment• Optical status control for „Warming Up,“ „Ready“ and „Printing“• Potentiometer for individual setting of print intensity (depends on ticket quality)• Standard Version Powder-coated sheet-metal chassis; colour: blue• External power supply; ON/OFF switch on device• Mechanical 6-digit counter• Optical status control: multi-coloured light emitting diode (LED)• Rubber pads for stable positioning; mechanical anti-twist protection• Clear instructional markings help avoid operational errors• Validation.Cash ‘Thermal’ Picture may vary from actual product (4.724'')(3.583'')(3.858'')Accessories Printer head add-on with validation provider no.• Printing of additional data• Technical Specifications Installation ............................................Desktop device Intended use .........................................Office device Cabinet colour ......................................RAL 9007 Grey Aluminium Thermographic Stamp El. Input ................................................deactivate thermographic stamp El. Output..............................................is set, after ticket has been devalueated Chassis dimensions in mm ...................91 mm x 98,5 mm x 120,4 mm / 3.583'' x 3.858" x 4.724'' (w x h x d) Operating temperature .........................+15 °C to +45 °C (+59 °F to +113 °F) (ambient) Humidity................................................85 %, non-condensing Protection class ....................................IP 21 Standards .............................................CE label Safety Class .........................................III (protective low voltage) External Power Supply Input voltage .........................................100 V AC - 240 V AC / 47 - 63 Hz Output voltage ......................................+24 V DC / 625 mA Operating temperature .........................0 °C to 40 °C (+32 °F to +104 °F) Protective system .................................IP 40 Safety class ..........................................II (insulated) Standards met ......................................CE, VDE, UL Listed Picture may vary from actual productMake paying on foot even easier for your patrons. The standard model of the SKIDATA range of pay-on-foot machines combines a modern design with versatile functionality and proven technology. Take advantage of ultimate reliability and availability. Utilizing potential • Modern ticketing Take advantage of Print@Home, RFID, magstripe and barcode technologies. • Planned growth Easy-to-install extension options support new business models and numerous co-operation options. Convenience for you and your patrons • Easy, intuitive user interaction Excellent ergonomic usability – even for wheelchair users – helps to promote throughput. • Easy to maintain Easy.Cash is low in maintenance and related costs. Your image builder • Look & Feel Modern design highlights your business competence. • Corporate Identity On request, Easy.Cash is also available in your corporate colors. More security • Intelligent key management Operator.Service ‘Webkey’ brings full transparency to your key management. • Refined technology Internationally proven technologies – such as the flexible, self-refilling cash processing unit - ensures ultimate system reliability and availability. Easy.Cash – Your Benefits • Modern look & feel Easy to operate, with a stylish design for maximum business exposure. • Proven functionality Reliable technology for profit-yielding business models. • Protected investment Maximizing benefits at minimum risk. Easy.Cash 518 (20.394") 455 (17.913") 423 (16.654")1045 (41.142")158 (6.220") 700 (27.559")198(7.795")674 (26.535") 110 ° >50 (1.969") 346 (13.622") 346 (13.622") 346 (13.622") 692 (27.244") 692 (27.244")(21.811'')554 692 (27.244")(28.504'')724(15'')381© 2012 SKIDATA AG. All rights reserved. The content provided herein is subject to change and possible editorial errors. Country-specific versions may vary. SKIDATA® is a registered trademark of SKIDATA AG in the USA, the European Union and other countries. Terms and conditions of the authorized SKIDATA distributor apply. The operator is fully responsible for compliance with any legal provisions applicable to the operation of the products. Options Design/Structure • Illumination attachment (integrated “Parking” sign, coin and bill symbols, space for custom logo) • Pedestal (optionally with or without front door panel) • Pedestal “elevated” (optionally with or without front door panel) • Wall-mount console • Locking system with mechanical or electronic locks (supports configurable permissions) Cash management system • Banknote validator SC83 for up to 48 bill denominations in 4 directions, complete with bill stacker box for up to 600 bills • Bill to Bill banknote recycler: handles up to 23 bill denominations in 4 directions; stacker box for up to 1000 banknotes and 3 self-refilling change-giving drums for approx. 110 bills • Extra coin container (2x approx. 1000 coins; non-self-refilling), incl. lockable front panel Coder/ticket technology • Coder Unlimited (supported data carrier formats depend on modules selected) • Coder Basic (for cross-wise barcode and validation via hole punch) • RFID Module (for reading and writing/coding of keycards) • RFID Module 13 MHz (for keycards and contract parking) • Print@Home Scanner Features Design/Structure • Compact, modern design • Basic unit powder coated steel enclosure, and controls and design elements made from polycarbonate • VdS certified enclosure construction • Built-in alarm system, intercom station (analog), call button, three soft keys • Uninterruptible power supply (ensures proper transaction management in case of a power failure) • Heater, cooling fan, and power supply • Expansion bays for add-on components, such as pin pad, credit card terminal, and fiscal printer • Issuing of up to 3000 receipts • Control unit, complete with hard disk Operation • 14.5 cm (5.7") TFT color display, break-proof monitor screen • Ergonomically arranged user interaction controls • User guidance with graphic color display and illuminated pictograms • Users can switch on-screen language at any time • Extremely easy to operate by staff Cash handling system • Electronic coin validator, accepts up to 16 different coins (including 2 programmable tokens) • 4 compact coin containers (each approx. 250 coins) • Self-locking coin box, made from high-grade stainless steel • Compact coin containers come with lockable covers Technical Specifications Dimensions 700 mm x 1045 mm x 455 mm / 27.56" x 41.14" x 17.91" (w x h x d) – without pedestal Height with pedestal “elevated” 1769 mm / 69.65" Power supply 230 V AC / 50-60 Hz; 120 V AC / 60 Hz Power consumption max. 600 W (with heater on) Temperature range during operation −25 °C to +50 °C (−13 °F to + 122 °F) ambient temperature; unit not directly exposed to sunlight Color of enclosure and illumination attachment RAL 9007 (grey aluminum) Color of plastic front-panel elements RAL 7043 (traffic gray B) Color of front panel RAL 9007 (gray aluminum), RAL 7021 (black-gray) Color of pedestal RAL 7021 (black-gray) Ticket slot Pantone 114 U (yellow) Supported data carrier formats SKIDATA barcoded, magstripe, keycard ISO/ISO RFID TK-/TKC-Unlimited (barcode and magnetic strip tickets) keycard basic/unlimited/ca13/advanced/venue, keytix light, keywrist light, VP- Card with barcode Declarations / Certifications CE, CULUS (only 120 V-option), FCC, VdS, ADA (in combination with pedestal; APM STD BASE item code: 946010700) Degree of protection based on IEC 60529 IP43, when installed in a protected location according to the installation manual SKIDATA AG • Untersbergstraße 40 • A-5083 Grödig/Salzburg [t] +43 6246 888-0 • [f] +43 6246 888-7 • [e] info@skidata.com [w] www.skidata.com • Version 5.8 • 23.04.2014all dimensions in mm Picture may vary from actual productwww.skidatausa.com What does it take to provide coder functionality at your cashier desk? A simple USB connection. Ticket production capability at your desk • Print text and graphics on tickets via high resolution thermal printing; reuse keycards thanks to erasable printing. • Produce receipts on blank paper tickets or print receipt text on existing tickets. …is also the convenient payment option • Quick and easy payments with multiple cards. • Enable immediate exit at manned gates with automatic ticket recoding after payment. • Minimize cashier fraud with automatic ticket verification. The convenient ticket reader option... • The fast, low-noise ticket production you want and the cash drawer control you need. • Supports standard 13MHz-RFID and ISO magnetic stripe cards for a wide range of business applications. Choose the ticket technology you need • From crosswise or lengthwise barcodes, magnetic stripe and 13 MHz-RFID to SKIDATA or other validations. • Handle large print runs with ease thanks to automatic feeding of tickets from two different bins. Coder Basic ‘Desktop’ & Coder Unlimited ‘Desktop’ 235~ 100 12065185429 (16.890") 362 (14.252")62 (2.441")(7.284")(2.276")57,855,5 (2.185")Ø 67,5 (2.559")188,6 (7.425'') ~ 90 (3.543'') 362 (14.252") 347 (13.661")181(7.126")(7.425'') ~ 90188,6 (3.543'') (3.937")(9.252") (4.724") Coder Unlimited 'Desktop'Coder Basic 'Desktop'Power Supply (2.657") ©2011 SKIDATA AG. All rights reserved. The content provided herein is subject to change and possible editorial errors. Country-specific versions may vary. SKIDATA® is a registered trademark of SKIDATA AG in the USA, the European Union and other countries. T erms and conditions of the authorized SKIDATA distributor apply. The operator is fully responsible for compliance with any legal provisions applicable to the operation of the products.all dimensions in mmSKIDATA, Inc. • One Harvard Way, Suite 5, Hillsborough • NJ 08844 [t] (908) 243-0000 • [f] (908) 243-0660 • [e] info.usa@skidata.com [w] www.skidatausa.com • Version 3.2 • 19.10.2011 Coder Basic • Ultimate barcode scanning quality, thanks to hermetically sealed scanner unit (top) • Manual ticket insertion via front ticket slot Options • Scanner for crosswise barcodes (top/bottom; 2/4 insertion directions) • Validation hole detector module • Validation detector light barriers for detecting validation holes (available ex works only) • Cable for cash drawer control (1-IN/1-OUT or 4-IN/2-OUT) • Locking system cylinder • Cleaning kit Coder Unlimited • Scanner module for lengthwise barcodes (top/bottom; 2/4 insertion directions) • Magnetic stripe card reader (1/2 insertion directions; 2/3 tracks; LoCo/HiCo) • RFID via integrated antenna (ISO 15693 / ISO 14443), 13 MHz keycards (125 kHz: EOL 2016) Features • Reliable and economical, thanks to low-noise high-speed printing • Tamper-proof as printing, coding and verifying is done in a single processing step • Very high issuing speed • Ultimate printout quality thanks to 300 dpi thermal print head • Thermal direct printing (blackening of a thermal layer on the ticket‘s surface) • USB port, cash drawer interfaces • Device can be locked with removable key Coder Unlimited • Erasing and writing of ThermoReWrite keycards in a single process step • Integrated rest for RFID data carriers (for use with optional RFID functionality) • Two ticket parking positions for simultaneous processing of up to three tickets • Two intakes for processing of fanfold stock and issuing of tickets and receipts on separate blank tickets Technical Specifications Coder Unlimited Coder Basic Data carriers TK Unlimited, TKC Unlimited (system-based barcode tickets or magnetic stripe cards) keycard, Keyticket (system-based RFID data carriers), TK450, TKC450, barcoded VP Card , magnetic stripe cards (ISO 7811), RFID-based cards (ISO 15693, ISO 14443) TK Unlimited Ticket issuing speed up to 1500 tickets per hour (up to 2000 without cutting off)up to 750 tickets per hour (inserted manually) Device dimensions approx. 190 mm x 190 mm x 430 mm / 7.48” x 7.48” x 16.93” (w x h x d) approx. 190 mm x 190 mm x 370 mm / 7.48” x 7.48” x 14.57” (w x h x d) Weight up to 5 kg / 11 lbs up to 3 kg / 6.6 lbs Operating temperature range 0 °C to +40 °C / +32 °F to +104 °F (ambient temperature) Operating voltage 24 V DC / 4–6.5 A Power consumption max. 156 W to 24 V DC Interfaces USB 2.0 compatible / Cashbox (4 Input / 2 Output) USB driver XP(e)/W2000/SRV2003/Vista (x86 only), W7(e)/W2k8R2 (x86+x64) Declarations / Certifications CE, CULUS, GOST-R, FCC, IC, KCC, Japan Certifiation (MIC) Casing RAL 9007 half-matt Casing support, control elements RAL 7043 traffic grey B RFID rest (Coder Unlimited)Pantone 114 U Picture may vary from actual productThe key to security • Controlled access to designated components (security panels of auto-pay stations, cashboxes, gate columns, etc). • Enhanced protection against theft and vandalism, as well as key and lock duplication. The key to simple access • Administrative access from any Internet terminal anywhere, anytime. • Easy retrofit of mechanical lock cylinders to electro- mechanical secure Web locks. • Dedicated permissions for each employee for locks and access times. The key to efficient administration • Easy assignment and administration of user rights. • Administration of all locks access permissions done centrally via a web-hosted database service. • Time-based electronic permission management (including suspension/blocking). The key to accurate monitoring and reporting • Reports bring transparency to personalized key usage. • Collected transaction data is uploaded to the database each time a Web Key is synchronized over the Internet. • Allows you to keep track of cashbox handling. Comprised of a Web Key, Web Lock and Web Key Manager, this all-in-one package proves good things do come in threes. www.skidatausa.com Web Key Solution © 2011 SKIDATA AG. All rights reserved. The content provided herein is subject to change and possible editorial errors. Country-specific versions may vary. SKIDATA® is a registered trademark of SKIDATA AG in the USA, the European Union and other countries. Terms and conditions of the authorized SKIDATA distributor apply. The operator is fully responsible for compliance with any legal provisions applicable to the operation of the products. Communication between Web Key and Web Lock • Battery in the key energizes the circuitry in the lock • Lock and key exchange IDs • Key checks that the lock ID is on its list of locks it may open • Key checks that it is at the lock at an authorized day and time • Lock and key compare access codes to verify they are from the same system • Key gains permission to open the lock, and an Authorized to open event is time-stamped and stored in both lock and key • Key is denied permission to open the lock, and a Denied event is time-stamped and stored in both lock and key Communication between Web Key and Web Key Manager Communicator - IR Encoder • Infrared device that connects to a USB port • Infrared connection between Web Key and Software Communicator - Key Authorizer • Allows programming and downloading keys from remote locations • Authorizer connects back to the management software over the web Properties Web Key Manager • Web-based software application • Hosted service with regular function upgrades and extensions • Redundant data back-up on high-availability servers • On.line administration of user groups (assignment of permissions, transaction logs, etc.) • Data synchronization over the Internet by means of mobile phone, PDA or notebook Web Key • Unique ID number that cannot be changed or duplicated • List of up to 3900 access events: lock ID, date and time, and type of event • The access schedules for that specific key • Encrypted access codes that identify it as belonging to a particular system • One key for up to 3,000 locks • Infrared interface for data synchronization with Web Key Manager • Freely definable use times (date/time) Web Lock • Unique ID number that cannot be changed or duplicated • List of the most recent 1100 access events: key ID, date and time, and type of event • Encrypted access codes that identify it as belonging to a particular system • Retro-fits easily into any existing SKIDATA autopay station or gate column • Power supplied by Web Key • Mechanical security protection against drilling or other acts of vandalism SKIDATA, Inc. • One Harvard Way, Suite 5, Hillsborough • NJ 08844 [t] (908) 243-0000 • [f] (908) 243-0660 • [e] info.usa@skidata.com [w] www.skidatausa.com • Version 3.1a • 28.11.2013 Technical Specifications Web Key Power Supply - 3 V lithium Battery - Rechargeable battery (Option) Interface Infrared / Web Lock Interface Web Lock Operating temperature -40 °C to +70 °C (-40 °F to +158 °F) Data encryption 128-Bit SSL Memory size Stores up to 1,100 access log entries Web Key Manager Internet Connection min. 512 Kbits Picture may vary from actual productHandle your cash inflows without being stuck with large cash outflows. Robust and easy to operate The right choice: optimized for the Parking Industry• Easy to use: Well-structured User Interface• Robust and reliable Hardware• Multi-functional and secure Secure Cash & Credit Card payment• Comfortable keycard loading and handling of • validations High speed Ticket production• Easy to handle shift administration• Controlled access to Software modules and operating • system Comprehensive functionality for article handling• Flexible and cost efficient G• ives you the functionality you need at a price you can afford Individually scalable reader and coder devices • depending on your needs Payment at central cashier or at exit• Compact and scalable Size matters: Fits into the smallest work space• A real team player: Supports different keyboards, • printers, monitors, customer displays, scanners and coding devices Comfortable Operation: Touch Screen option• Drawer interface• Handling of contract parker sites and public parking• www.skidatausa.com Manual.Cash ‘Parking’ ©2011 SKIDATA AG. All rights reserved. The content provided herein is subject to change and possible editorial errors. Country-specific versions may vary. SKIDATA® is a registered trademark of SKIDATA AG in the USA, the European Union and other countries. Terms and conditions of the authorized SKIDATA distributor apply. The operator is fully responsible for compliance with any legal provisions applicable to the operation of the products. Options Standard 15" or 17" monitor• Touchscreen (Release 20 or higher)• SKIDATA keyboard (Control Keyboard with pre-• programmed function keys) SKIDATA compact keyboard• Barcode scanner – low-priced version for reading • short-term tickets SKIDATA Keydetector for processing of contract • parking permits issued on SKIDATA RFID keycards Coder Unlimited ‘Desktop’ - all-in-one unit: the • powerful coding unit for SKIDATA ticketing Rapid, fully automated reading and printing of - fanfold tickets in ISO format Ticket production - Optional integration of various ticket technolo- - gies (barcoded tickets magnetic stripe cards, credit cards, RFID data carriers and smart- cards) – all can be processed via the same ticket slot (‘Single-Slot Technology’) Coder.Basic ‘Desktop’: the compact coder unit for • SKIDATA barcode-based ticketing Manual ticket supply for processing tickets with - crosswise barcodes Cost efficient - Alphanumeric customer display for indicating • parking fees (complete with power adapter and support stand) External serial-interface printer for issuing • vouchers and receipts Features Scalable• Compact• Ergonomic• Designed specifically for cashiering with extension • options for ticket production Standard version PC with Windows operating system• Technical Specifications Standards CE label For further technical details see Factsheets: Coding Unit, Control Keyboard, Customer Display SKIDATA, Inc. • One Harvard Way, Suite 5, Hillsborough • NJ 08844 [t] (908) 243-0000 • [f] (908) 243-0660 • [e] info.usa@skidata.com [w] www.skidatausa.com • Version 2.2a • 29.03.2011