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PSA between the CMB and HML Public Outreach LLC for PIO services RFQ-2025-423-DF
2025-33958 contrno No !t-4 `3-ol PROFESSIONAL SERVICES AGREEMENT BETWEEN THE CITY OF MIAMI BEACH AND HML PUBLIC OUTREACH LLC FOR PUBLIC INFORMATION OUTREACH (PIO) SERVICES PURSUANT TO RFO-2025-423-DF MAR 1 1 202i This Professional Services Agreement ("Agreement") is entered into this ("Effective Date"), between the CITY OF MIAMI BEACH, FLORIDA, a municipal corporation organized and existing under the laws of the State of Florida, having its principal offices at 1700 Convention Center Drive, Miami Beach, Florida, 33139 (the "City"), and HML PUBLIC OUTREACH LLC, a Florida limited liability company, whose address is 1255 Dove Avenue, Miami Springs, Florida, 33166 ("Consultant"). SECTION 1 DEFINITIONS Agreement: This Agreement between the City and Consultant. including any exhibits and amendments thereto. Authorization to Commence Work, A letter, or written communication, issued by the Project Manager (or his/her designee) authorizing the Consultant to commence work on a specific task. Completion due dates and fees are specified in this document. City Manager: The chief administrative officer of the City. City Manager's Designee: The City staff member who is designated by the City Manager to administer this Agreement on behalf of the City. The City Manager's designee shall be the Neighborhood Affairs Division Director Consultant: The Consultant is the Successful Proposer(s) retained by the City to perform Public Information Outreach Services on Neighborhood Improvement Projects (NIPs) described in this Scope of Services Department: City Departments, including but not limited to Office of Capital Improvement Projects (CIP), Transportation, Environmental & Sustainability, Marketing and Communications, and the City Manager's Office. Project Manager The City's staff member(s), manager(s) or consultants) with overall responsibility and authority to oversee the Public Information Outreach Services on Neighborhood Improvement Projects (NIPs) in Miami Beach Contract No. '5-423AiI Services: All services, work and actions by the Consultant performed or undertaken pursuant to the Agreement. Task Assignment: One or more tasks assigned under this contract in connection with the Public Information Outreach Services on Right of Way and Facilities Projects in the City of Miami Beach, Fee: Amount paid to the Consultant as compensation for Services. Proposal Documents: Proposal Documents shall mean City of Miami Beach, RFQ No. 2025.423- DF (WO") for Public Information Outreach (PIO) Services together with all amendments thereto, issued by the City in contemplation of this Agreement, RFQ, and the Consultant's proposal in response thereto ('Proposal"), all of which are hereby incorporated and made a part hereof; provided, however, that in the event of an express conflict between the Proposal documents and this Agreement, the following order of precedent shall prevail: this Agreement, the RFQ and the Proposal. Risk Manager. The Risk Manager of the City, with offices at 1700 Convention Center Drive, Third Floor, Miami Beach, Florida 33139; telephone number (305) 673-7000, Ext. 6435; and fax number (305) 673-7023. SECTION 2 SCOPE OF SERVICES 2.1 In consideration of the Fee to be paid to Consultant by the City, Consultant shall provide public information outreach services on Citywide efforts or projects, including but not limited to Neighborhood Improvement Projects (NIPS), as more fully delineated In the Scope of Services attached hereto as Exhibit "A" (the "Services"), Although Consultant may receive a schedule of the available hours to provide its Services, the City shall not control nor have the right to control the hours of the Services performed by the Consultant; where the Services are performed (although the City will provide Consultant with the appropriate location to perform the Services); when the Services are performed, including how many days a week the Services are performed; how the Services are performed. or any other aspect of the actual manner and means of accomplishing the Services provided. Notwithstanding the foregoing, all Services provided by the Consultant shall be performed in accordance with the terms and conditions set forth in Exhibit "A" and to the reasonable satisfaction of the City Manager. If there are any questions regarding the Services to be performed, Consultant should contact the following person: Lauren Firtel Neighborhood Affairs Division Manager Marketing & Communications Department at LaurentFirtel0miamibeachfl.00v Ph: 305-673-7575 l antra. r No. 25423-01 2.2 Consultant's Services, and any deliverables incident thereto, shall be completed in accordance with the timeline and/or schedule in Exhibit "A" hereto and/or the applicable Consultant Service Order. 2.3 Consultant work shall be awarded based on specialty. The Services will be commenced by the Consultant upon receipt of a written Consultant Service Order (CSO) in the form attached hereto as Exhibit "B " Consultant Service Orders shall be executed in accordance with the City's Contract Approval Authority Procedure 03.02. Consultant shall countersign the Consultant Service Order upon receipt and return an original signed copy to the City. SECTION 3 TERM The term of this Agreement ("Term") shall commence upon execution of this Agreement by all parties hereto (the Effective Date set forth on p. 1 hereof), and shall have an initial term of three (3) years with one (1) two-year renewal option, to be exercised at the City Manager's sole option and discretion, by providing Consultant with written notice of same no less than thirty (30) days prior to the expiration of the initial term. Notwithstanding the Term provided herein, Consultant shall adhere to any specific timelines, schedules, dates, and/or performance milestones for completion and delivery of the Services, as same is/are set forth In the timeline and/or schedule referenced in the CSO. SECTION 4 FEE 4.1 Consultant's maximum or "Not to Exceed" fee for provision of the Services, or portions thereof, shall be agreed to at the time of service, in accordance with the hourly rates set forth in Exhibit "C" attached hereto, and shall be set forth in the Consultant Service Order issued for a particular Project. 4.2 Reimbursable Expenses (as defined below) must be authorized, in advance, in writing, by the City Manager's Designee. Invoices or vouchers for Reimbursable Expenses shall be submitted to the City Manager's Designee, along with any supporting receipts and other back-up material requested by the City Manager's Designee. Consultant shall certify as to each such invoice and/or voucher that the amounts and items claimed as reimbursable are "true and correct and in accordance with the Agreement." "Reimbursable Expenses" may include, but are not limited to, the following: Printing and copying services, including fliers, brochures, and other outreach materials. 4.4 INVOICING Upon receipt of an acceptable and approved invoice, payment(s) shall be made within forty-five (45) days for that portion (or those portions) of the Services satisfactorily rendered (and referenced in the particular invoice). Contract No. 25423-01 Invoices shall include a detailed description of the Services (or portions thereof) provided, and shall be submitted to the City at the following address Accounts Payable Division: Payab1es�tia tbeachfl.aov SECTION 5 TFRMINATION 5.1 TERMINATION FOR CAUSE If the Consultant shall fail to fulfill in a timely manner. or otherwise violates, any of the covenants, agreements, or stipulations material to this Agreement, the City, through its City Manager, shall thereupon have the right to terminate this Agreement for cause, Prior to exercising its option to terminate for cause, the City shall notify the Consultant of its violation of the particular term(s) of this Agreement, and shall grant Consultant ten (10) days to cure such default If such default remains uncured after ten (10) days, the City may terminate this Agreement without further notice to Consultant Upon termination, the City shall be fully discharged from any and all liabilities. duties, and terms arising out of, or by virtue of. this Agreement. Notwithstanding the above, the Consultant shall not be relieved of liability to the City for damages sustained by the City for any breach of the Agreement by the Consultant The City, at its sole option and discretion, shall be entitled to bring any and all legal/equitable actions that it deems to be in its best interest in order to enforce the City s rights and remedies against Consultant The City shall be entitled to recover all costs of such actions, including reasonable attorneys' fees. 5.2 TERMINATION FOR CONVENIENCE OF THE CITY THE CITY MAY ALSO, THROUGH ITS CITY MANAGER, AND FOR ITS CONVENIENCE AND WITHOUT CAUSE. TERMINATE THE AGREEMENT AT ANY TIME DURING THE TERM BY GIVING WRITTEN NOTICE TO CONSULTANT OF SUCH TERMINATION. WHICH SHALL BECOME EFFECTIVE WITHIN THIRTY (30) DAYS FOLLOWING RECEIPT BY THE CONSULTANT OF SUCH NOTICE. ADDITIONALLY, IN THE EVENT OF A PUBLIC HEALTH, WELFARE OR SAFETY CONCERN, AS DETERMINED BY THE CITY MANAGER, IN THE CITY MANAGER'S SOLE DISCRETION, THE CITY MANAGER, PURSUANT TO A VERBAL OR WRITTEN NOTIFICATION TO CONSULTANT, MAY IMMEDIATELY SUSPEND THE SERVICES UNDER THIS AGREEMENT FOR A TIME CERTAIN, OR IN THE ALTERNATIVE, TERMINATE THIS AGREEMENT ON A GIVEN DATE. IF THE AGREEMENT IS TERMINATED FOR CONVENIENCE BY THE CITY, CONSULTANT SHALL BE PAID FOR ANY SERVICES SATISFACTORILY PERFORMED UP TO THE DATE OF TERMINATION: FOLLOWING WHICH THE CITY SHALL BE DISCHARGED FROM ANY AND ALL LIABILITIES, DUTIES, AND TERMS ARISING OUT OF, OR BY VIRTUE OF, THIS AGREEMENT. 5.3 TERMINATION FOR INSOLVENCY The City also reserves the right to terminate the Agreement in the event the Consultant is placed either in voluntary or involuntary bankruptcy or makes an assignment for the benefit of creditors In such event, the right and obligations for the parties shall be the same as provided for to Section 5.2 ( unt,act W. 25423-0I SECT ION 6 INDEMNIFICATION AND INSURANCE REQUIREMENTS 6.1 INDEMNIFICATION Consultant agrees to indemnify defend and hold harmless the City of Miami Beach and its officers, employees, agents, and contractors, from and against any and all actions (whether at law or in equity), claims, liabilities, losses, and expenses, including, but not limited to, attorneys fees and costs, for personal, economic or bodily injury wrongful death, loss of or damage to property, which may arise or be alleged to have arisen from the negligent acts. errors, omissions or other wrongful conduct of the Consultant, its officers, employees, agents, contractors, or any other person or entity acting under Consultant's control or supervision, in connection with, related to, or as a result of the Consultant's performance of the Services pursuant to this Agreement To that extent, the Consultant shall pay all such claims and losses and shall pay all such costs and judgments which may issue from any lawsuit ansing from such claims and losses, and shall pay all costs and attorneys fees expended by the City in the defense of such claims and losses, including appeals. The Consultant expressly understands and agrees that ary insurance protection required by this Agreement or otherwise provided by the Consultant shall in no way limit the Consultant's responsibility to indemnify, keep and save harmless and defend the City or its officers, employees, agents and instrumentalities as herein provided The parties agree that one percent (1%) of the total compensation to Consultant for performance of the Services under this Agreement is the specific consideration from the City to the Consultant for the Consultant's indemnity agreement. The provisions of this Section 6.1 and of this indemnification shall survive termination or expiration of this Agreement, 6.2 INSURANCE REQUIREMENTS The Consultart shall maintain and carry in full force during the Term, the following insurance A Workers' Compensation Insurance for all employees of the Contractor as required by Florida Statute Chapter 440 and Employer Liability Insurance with a limit of no less than $1,000,000 per accident for bodily injury or disease Should the Contractor be exempt from this Statute, the Contractor and each employee shall hold the City harmless from any injury incurred during performance of the Contract. The exempt contractor shall also submit (i) a written statement detailing the number 3f employees and that they are not required to carry Workers Compensation insurance and do not anticipate hinrg any additional employees during the term of this contract or (J) a copy of a Certificate of Exemption. R Commercial General Liability Insurance on an occurrence basis, including products and completed operations, property damage, bodily injury and personal & advertising injury with limits no less than $1,000,000 per occurrence, and $2,000,000 general aggregate. C Automobile Lability Insurance covering any automobile, if verdor has no owned automobiles, then coverage for hired and non -owned automobiles, with limit no less than $1.000,000 combined per accident for bodily injury and property damage. VontrACl No 1-4 23 •i i l D. Professional Liability (Errors & Omissions) Insurance appropriate to the Consultant's profession, with limit no less than $1,000,000 City of Miami Beach must be included by endorsement as an additional insured with respect to all liability policies (except Professional Liability and Workers Compensation) arising out of work or operations performed on behalf of the Consultant including materials, parts, or equipment furnished in connection with such work or operations and automobiles owned, leased, hired or borrowed in the form of an endorsement to the Consultant's insurance Each insurance policy required above shall provide that coverage shall not be cancelled, except with notice to the City of Miami Beach c%o EXIGIS Insurance Compliance Services. Consultant agrees to obtain any endorsement that may be necessary to affect the waiver of subrogation on the coverages required However this prcvision applies regardless of whether the City has received a waiver of subrogation endorsement from the insurer Insurance must be placed with insurers with a current A.M. Best rating of A VII or higher If not rated. exceptions may be made for members of the Florida Insurance Funds (i.e. FWCIGA FAJUA). Carriers may also be considered if they are licensed and authorized to do insurance business in the State of Florida Consultant shall furnish the City with original certificates and amendatory endorsements, or copies of the applicable insurance language, effecting coverage required by this Agreement. All certificates and endorsements must be received and approved by the City before any work commences However, failure to obtain the required documents prior to the work beginning shall not waive the Consultant's obligation to provide them. The City reserves the right to require complete. certified copies of all required insurance policies, including endorsements, required by these specifications at any time CERTIFICATE HOLDER ON ALL. COI MUST READ: CITY OF MIAMI BEACH c/o EXIGIS Insurance Compliance Services P.O Box 947 Murrieta, CA 92564 Kindly submit all certificates of insurance, endorsements, and exemption letters to our servicing agent, EXIGIS, at: Certificates-miamibeach(a)riskworks.com The City of Miami Beach reserves the right to modify these requirements, including limits, based on the nature of the risk, pnor experience, insurer, coverage, or other special circumstances Compliance with the foregoing requirements shall not relieve Consultant of its liability and obligation under this Section or under any other section of this Agreement SECTION 7 LITIGATION JURISDICTIONlVENUE/JURY TRIAL WAIVER This Agreement shall be const�ued in accordance with the laws of the State of Florida This Agreement shall be enforceable rn Miami -Dade County, Florida. and if legal action is necessary by either party with respect to the enforcement of any or all of the terms or conditions herein C ontraui No 25-423-01 exclusive venue for the enforcement of same shall lie in Miami -Dade County, Florida. By entering into this Agreement, Consultant and the City expressly waive any rights either party may have to a trial by jury of any civil litigation related to or arising out of this Agreement. SECTION S LIMITATION OF CITY'S LIABILITY The City desires to enter into this Agreement only if in so doing the City can place a limit on the City's liability for any cause of action, for money damages due to an alleged breach by the City of this Agreement, so that its liability for any such breach never exceeds the sure of $10,000. Consultant hereby expresses its willingness to enter into this Agreement with Consultant's recovery from the City for any damage action for breach of contract to be limited to a maximum amount of S10,000. Accordingly, and notwithstanding any other term or condition of this Agreement, Consultant hereby agrees that the City shall not be liable to the Consultant for damages in an amount in excess of $10,000 for any action or claim for breach of contract arising out of the performance or non-performance of any obligations imposed upon the City by this Agreement. Nothing contained in this section or elsewhere in this Agreement is in any way intended to be a waiver of the limitation placed upon the City's liability as set forth in Section 768.28, Florida Statutes. SECTION 9 DUTY OF CARE/COMPLIANCE WITH APPLICABLE LAWS/PATENT RIGHTS: COPYRIGHT: AND CONFIDENTIAL FINDINGS 9.1 DUTY OF CARE With respect to the performance of the Services contemplated herein. Consultant shall exercise that degree of skill, care. efficiency and diligence normally exercised by reasonable persons and/or recognized professionals with respect to the performance of comparable work and/or services 9.2 COMPLIANCE WITH APPLICABLE LAWS In its performance of the Services, Consultant shall comply with all applicable laws, ordinances, and regulations of the City. Miami -Dade County, the State of Florida, and the federal government, as applicable 9.3 PATENT RIGHTS: COPYRIGHT; CONFIDENTIAL FINDINGS Any work product arising out of this Agreement. as well as all information specifications, processes, data and findings, are intended to be the property of the City and shall not otherwise be made public and/or disseminated by Consultant, without the prior written consent of the City Manager, excepting any information records etc which are required to be disclosed pursuant to Court Order and/or Florida Public Records Law C ontmci Nn 25423-01 All reports, documents. articles, devices, and/or work produced in whole or in part under this Agreement are intended to be the sole and exclusive property of the City, and shall not be subject to any application Tor copyrignt or patent by or on behalf of the Consultant or its employees or sun -consultants, without the prior written consent of the City Manager SECTION 10 GENERAL PROVISIONS 10.1 AUDIT AND INSPECTIONS Upon reasonable verbal or written notice to Consultant, and at any time during normal business hours (i.e. 9AM - 5PM, Monday through Fridays, excluding nationally recognized holidays), and as often as the City Manager may, in his/her reasonable discretion and judgment, deem necessary. there shall be made available to the City Manager, and/or such representatives as the City Manager may deem to act on the City's behalf, to audit, examine, and/ or inspect, any and all other documents and/or records relating to all matters covered by this Agreement. Consultant shall maintain any and all such records at its place of business at the address set forth in the "Notices" section of this Agreement. 10.2 INSPECTOR GENERAL AUDIT RIGHTS (A) Pursuant to Section 2-256 of the Code of the City of Miami Beach, the City has established the Office of the Inspector General which may, on a random basis, perform reviews, audits, inspections and investigations on all City contracts, throughout the duration of said contracts. This random audit is separate and distinct from any other audit performed by or on behalf of the City (6) The Office of the Inspector General is authorized to investigate City affairs and empowered to review past: present and proposed City programs. accounts, records, contracts and transactions In addition, the Inspector General has the power to subpoena witnesses, administer oaths, require the production of witnesses and monitor City projects and programs. Monitoring of an existing City project or program may include a report concerning whether the project is on time, within budget and in conformance with the contract documents and applicable law. The Inspector General shall have the power to audit investigate, monitor, oversee, inspect and review operations activities. performance and procurement process including but not limited to project design, bid specifications. (bid/proposal) submittals, activities of the Consultant, its officers, agents and employees, lobbyists. City staff and elected officials to ensure compliance with the contract documents and to detect fraud and corruption Pursuant to Section 2-378 of the City Code, the City is allocating a percentage of its overall annual contract expenditures to fund the activities and operations of the Office of Inspector General. (C) Upon ten (10) days written notice to the Consultant, the Consultant shall make all requested records and documents available to the Inspector General for inspection and copying The Inspector General is empowered to retain the services of independent private sector auditors to audit, investigate, monitor, oversee inspect and review T t ,mira-1 Nil _ `-;_' ; -() I operations activities performance and procurement process including but not limited to project design, bid specifications. (bid/proposal) submittals, activities of the Consultant its officers, agents and employees, lobbyists, City staff and elected officials to ensure compliance with the contract documents and to detect fraud and corruption i J1 The Inspector General shall have the right to inspect and copy all documents and records in the Consultant's possession, custody or control which in the Inspector General's sole judgment, pertain to performance of the contract, Including, but not limited to original estimate files, change order estimate files, worksheets, proposals and agreements from and with successful subcontractors and suppliers, all project -related correspondence, memoranda, instructions, financial documents, construction documents, (bid/proposal) and contract documents, back -change documents, all documents and records which involve cash, trade or volume discounts, insurance proceeds, rebates, or dividends received, payroll and personnel records and supporting documentation for the aforesaid documents and records. (E) The Consultant shall make available at its office at all reasonable times the records. materials, and other evidence regarding the acquisition (bid preparation) and performance of this Agreement, for examination, audit, or reproduction, until three (3) years after final payment under this Agreement or for any longer period required by statute or by other clauses of this Agreement. In addition If this Agreement is completely or pallially terminated. the Consultant shall make available records relating to the work terminated until three (3) years after any resulting final termination settlement; and ii. The Consultant shall make available records relating to appeals or to litigation or the settlement of claims arising under or relating to this Agreement until such appeals, litigation, or claims are finally resolved. (F) The provisions in this section shall apply to the Consultant, its officers, agents, employees, subcontractors and suppliers. The Consultant shall incorporate the provisions in this section in all subcontracts and all other agreements executed by the Consultant in connection with the performance of this Agreement. (G) Nothing in this section shall impair any independent right to the City to conduct audits or investigative activities. The provisions of this section are neither intended nor shall they be construed to impose any liability on the City by the Consultant or third parlles 10.3 ASSIGNMENT, TRANSFER OR SUBCONSULTING Consultant shall not subcontract, assign or transfer all or any portion of any work and/or service under this Agreement without the prior written consent of the City Manager, which consent, If given at all, shall be in the Manager's sole judgment and discretion Neither this Agreement, nor any term or provision hereof, or right hereunder, shall be assignable unless as approved pursuant to this section, and any attempt to make such assignment (unless approved) shall be void 9 Contract No. 25--i" 10.4 PUBLIC ENTITY CRIMES Prior to commencement of the Services, the Consultant shall file a State of Florida Form PUR 7068, Sworn Statement under Section 287.133(3)(a) Florida Statute on Public Entity Crimes with the City's Procurement Division. 10.5 NO DISCRIMINATION In connection with the performance of the Services, the Consultant shall not exclude from participation in, deny the benefits of, or subject to discrimination anyone on the grounds of race. color. national origin, sex, age, disability, religion income or family status Additionally, Consultant shall comply fully with the City of Miami Beach Human Rights Ordinance, codified in Chaptet 62 of the City Code, as may be amended from time to time. prohibiting discrimination in employment (including independent contractors), housing, public accommodations, public services, and in connection with its membership or policies because of actual or perceived race, color. national origin. religion, sex, intersexuality, gender identity. sexual orientation, marital and familial status, age, disability, ancestry, height, weight, hair texture and/or hairstyle, domestic partner status labor organization membership. familial situation, or political affiliation. 10.6 CONFLICT OF INTEREST Consultant herein agrees to adhere to and be governed by all applicable Miami -Dade County Conflict of Interest Ordinances and Ethics provisions, as set forth in the Miami -Dade County Code, as may be amended from time to time, and by the City of Miami Beach Charter and Code, as may be amended from time to time; both of which are incorporated by reference as if fully set forth herein. Consultant covenants that it presently has no interest and shall not acquire any interest. directly or indirectly, which could conflict in any manner or degree with the performance of the Services. Consultant further covenants that in the performance of this Agreement, Consultant shall not employ any person having any such interest. 10.7 CONSULTANT'S COMPLIANCE WITH FLORIDA PUBLIC RECORDS LAW (A) Consultant shall comply with Florida Public Records law under Chapter 119, Florida Statutes, as may be amended from time to time (B) The term "public records' shall have the meaning set forth in Section 119.011(12), which means all documents, papers, letters, maps. books, tapes, photographs, films, sound recordings, data processing software, or other material, regardless of the physical form, characteristics, or means of transmission, made or received pursuant to law or ordinance or in connection with the transaction of official business of the City iC) Pursuant to Section 119 0701 of the Florida Statutes, if the Consultant meets the definition of "Contractor" as defined in Section 119.0701(1)(a), the Consultant shall. (1 ) Keep and maintain public records required by the City to perform the service, (2) Upon request from the City's custodian of public records, provide the City with a copy of the requested records or allow the records to be inspected or copied within 1() Comimc.t No 2-S-421-0I a reasonable time at a cost that does not exceed the cost provided in Chapter 119, Florida Statutes or as otherwise provided by law; (3) Ensure that public records that are exempt or confidential and exempt from public records disclosure requirements are not disclosed except as authorized by law, for the duration of the contract term and following completion of the Agreement if the Consultant does not transfer the records to the City; (4) Upon completion of the Agreement, transfer, at no cost to the City, all public records in possession of the Consultant or keep and maintain public records required by the City to perform the service. If the Consultant transfers all public records to the City upon completion of the Agreement, the Consultant shall destroy any duplicate public records that are exempt or confidential and exempt from public records disclosure requirements. If the Consultant keeps and maintains public records upon completion of the Agreement, the Consultant shall meet all applicable requirements for retaining public records. All records stored electronically must be provided to the City: upon request from the City's custodian of public records, in a format that is compatible with the information technology systems of the City (D) REQUEST FOR RECORDS; NONCOMPLIANCE (1) A request to inspect or copy public records relating to the City's contract for services must be made directly to the City. If the City does not possess the requested records, the City shall immediately notify the Consultant of the request. and the Consultant must provide the records to the City or allow the records to be inspected or copied within a reasonable time. (2) Consultant's failure to comply with the City's request for records shall constitute a breach of this Agreement, and the City. at its sole discretion, may, (1) unilaterally terminate the Agreement, (2) avail itself of the remedies set forth under the Agreement; and/or (3) avail itself of any available remedies at law or in equity. (3) A Consultant who fails to provide the public records to the City within a reasonable time may be subject to penalties under s. 119.10 (E) CIVIL ACTION (1) If a civil action is filed against a Consultant to compel production of public records relating to the City's contract for services, the court shall assess and award against the Consultant the reasonable costs of enforcement including seasonable attorneys fees, if. a. The court determines that the Consultant unlawfully refused to comply with the public records request within a reasonable time; and b At least 8 business days before filing the action, the plaintiff provided written notice of the public records request, including a statement that the Consultant has not complied with the request, to the City and to the Consultant (2) A notice complies with subparagraph (1)(b) if it is sent to the City's custodian of public records and to the Consultant at the Consultant's address listed on its contract with the City or to the Consultant's registered agent. Such notices must be sent by common carrier delivery service or by registered, Global Express Guaranteed, or certified mail, with postage or shipping paid by the sender and with evidence of delivery, which may be in an electronic format. (3) A Consultant who complies with a public records request within 8 business days after the notice is sent is not liable for the reasonable costs of enforcement. 11 Contract No. 215-41-3-01 1= IF THE CONSULTANT HAS QUESTIONS REGARDING THE APPLICATION OF CHAPTER 119, FLORIDA STATUTES, OR AS TO THE CONSULTANT'S DUTY TO PROVIDE PUBLIC RECORDS RELATING TO THIS AGREEMENT, CONTACT THE CUSTODIAN OF PUBLIC RECORDS AT: CITY OF MIAMI BEACH ATTENTION: RAFAEL E. GRANADO, CITY CLERK 1700 CONVENTION CENTER DRIVE MIAMI BEACH, FLORIDA 33139 E-MAIL: RAFAELGRANADO MIAMIBEACHFL.GOV PHONE: 305-673-7411 10.8 FORCE MAJEURE (A) A "Force Majeure" event is an event that (i) in fact causes a delay in the performance of the Consultant or the City's obligations under the Agreement, and (il) Is beyond the reasonable control of such party unable to perform the obligation, and (iii) is not due to an intentional act, error, omission, or negligence of such party, and (iv) could not have reasonably been foreseen and prepared for by such party at any time prior to the occurrence of the event. Subject to the foregoing criteria, Force Majeure may include events such as war, civil insurrection, riot, fires, epidemics, pandemics, terrorism. sabotage, explosions, embargo restrictions. quarantine restrictions, transportation accidents, strikes, strong hurricanes or tornadoes, earthquakes, or other acts of God which prevent performance. Force Majeure shall not include technological impossibility. inclement weather, or failure to secure any of the required permits pursuant to the Agreement. (131 If the City or Consultant's performance of its contractual obligations is prevented or delayed by an event believed by to be Force Majeure, such party shall immediately, upon learning of the occurrence of the event or of the commencement of any such delay, but in any case within fifteen (15) business days thereof, provide notice: (i) of the occurrence of event of Force Majeure, (ii) of the nature of the event and the cause thereof, (iii) of the anticipated impact on the Agreement, (iv) of the anticipated period of the delay, and (v) of what course of action such party plans to take in order to mitigate the detrimental effects of the event. The timely delivery of the notice of the occurrence of a Force Majeure event is a condition precedent to allowance of any relief pursuant to this section. however, receipt of such notice shall not constitute acceptance that the event claimed to be a Force Majeure event is in fact Force Majeure. and the burden of proof of the occurrence of a Force Majeure event shall be on the requesting party. (C) No party hereto shall be liable for its failure to carry out its obligations under the Agreement during a period when such party is rendered unable, in whole or in part, by Force Majeure to carry out such obligations. The suspension of any of the obligations under this Agreement due to a Force Majeure event shall be of no greater scope and no longer duration than is required The party shall use its reasonable best efforts to continue to 12 Contravi No. 25-4- �-n I perform its obligations hereunder to the extent such obligations are not affected or are only partially affected by the Force Majeure event. and to correct or cure the event or condition excusing performance and otherwise to remedy its inability to perform to the extent its inability to perform is the direct result of the Force Majeure event with all reasonable dispatch. (D) Obligations pursuant to the Agreement that arose before the occurrence of a Force Majeure event. causing the suspension of performance, shall not be excused as a result of such occurrence unless such occurrence makes such performance not reasonably possible The obligation to pay money in a timely manner for obligations and liabilities which matured prior to the occurrence of a Force Majeure event shall not be subject to the Force Majeure provisions (E) Notwithstanding any other provision to the contrary herein, in the event of a Force Majeure occurrence, the City may, at the sole discretion of the City Manager, suspend the City s payment obligations under the Agreement, and may take such action without regard to the notice requirements herein. Additionally, in the event that an event of Force Majeure delays a party's performance under the Agreement for a time period greater than thirty (30) days. the City may, at the sole discretion of the City Manager, terminate the Agreement on a given date, by giving written notice to Consultant of such termination If the Agreement is terminated pursuant to this section, Consultant shall be paid for any Services satisfactorily performed up to the date of termination; following which the City shall be discharged from any and all liabilities, duties, and terms arising out of, or by virtue of this Agreement. In no event will any condition of Force Majeure extend this Agreement oeyond its stated term 10.9 E"VERIFY (A) To the extent that Consultant provides labor, supplies, or services under this Agreement, Consultant shall comply with Section 448 095 Florida Statutes, "Employment Eligibility" ("E-Verify Statute"), as may be amended from time to time Pursuant to the E-Verify Statute, commencing on January 1, 2021, Consultant shall register with and use the E- Verify system to verify the work authorization status of all newly hired employees during the Term of the Agreement Additionally, Consultant shall expressly require any subconsultant performing work or providing services pursuant to the Agreement to likewise utilize the U.S. Department of Homeland Security's E-Verify system to verify the employment eligibility of all new employees hired by the subconsultant If Consultant enters into a contract with an approved subconsultant, the subconsultant must provide the Consultant with an affidavit stating that the subconsultant does not employ, contract with. or subcontract with an unauthorized alien Consultant shalt maintain a copy of such affidavit for the duration of this Agreement or such other extended period as may be required under this Agreement iB) TERMINATION RIGHTS (1) If the City has a good faith belief that Consultant has knowingly violated Section 448.09(1), Florida Statutes, which prohibits any person from knowingly employing hiring, recruiting, or referring an alien who is not duly authorized to work by the immigration laws or the Attorney General of the United States, the City shall terminate this Agreement with Consultant for cause, and the City shall thereafter have or owe no further obligation or liability to Consultant 13 Contract No 2> 423dt1 (2) If the City has a good faith belief that a subconsultant has knowingly violated the foregoing Subsection 10 9(A), but the Consultant otherwise complied with such subsection, the City will promptly notify the Consultant and order the Consultant to immediately terminate the contract with the subconsultant. Consultant's failure to terminate a subconsultant shall be an event of default under this Agreement, entitling City to terminate this Agreement for cause (3) A contract terminated under the foregoing Subsection (13)(1) or (13)(2) is not in breach of contract and may not be considered as such. (4) The City or Consultant or a subconsultant may file an action with the Circuit or County Court to challenge a termination under the foregoing Subsection (B)(1) or (B)(2) no later than 20 calendar days after the date on which the contract was terminated. (5) If the City terminates the Agreement with Consultant under the foregoing Subsection (BK1). Consultant may not be awarded a public contract for at least 1 year after the date of termination of this Agreement (6) Consultant is Fable for any additional costs incurred by the City as a result of the termination of this Agreement under this Section 10 9 10.10 CONSULTANT'S COMPLIANCE WITH ANTIHUMAN TRAFFICKING LAWS Consultant agrees to comply with Section 787.06, Florida Statutes, as may be amended from time to time, and has executed the Anti -Human Trafficking Affidavit, containing the certification of compliance with anti -human trafficking laws, as required by Section 787-06(13), Florida Statutes, a copy of which is attached hereto as Exhibit "D." 10.11 PROHIBITION ON CONTRACTING WITH A BUSINESS ENGAGING IN A BOYCOTT Consultant warrants and represents that it is not currently engaged in, and will not engage in, a boycott, as defined in Section 2-375 of the City Code. In accordance with Section 2-375.1(2)(a) of the City Code, Consultant hereby certifies that Consultant is not currently engaged in, and for the duration of the Agreement, will not engage in a boycott of Israel. 10.12 PROHIBITION ON CONTRACTING WITH AN INDIVIDUAL OR ENTITY WHICH HAS PERFORMED SERVICES FOR COMPENSATION TO A CANDIDATE FOR CITY ELECTED OFFICE Consultant warrants and represents that, within two (2) years prior to the Effective Date, Consultant has not received compensation for services performed for a candidate for City elected office, as contemplated by the prohibitions and exceptions of Section 2-379 of the City Code For the avoidance of doubt, the restrictions on contracting with the City pursuant to Section 2- 379 of the City Code shall not apply to the following. (a) Any individual or entity that provides goods to a candidate for office (b) Any individual or entity that provides services to a candidate for office if those same services are regularly performed by the individual or entity in the ordinary course of business for clients or customers other than candidates for office. This includes, without limitation, banks, telephone or internet service providers, printing companies, event venues. restaurants, caterers, transportation providers, and office supply vendors (c) Any individual or entity which perfonns licensed professional services (including for example, legal or accounting services) 14 Contract No ' ;423-01 10.13 PROHIBITION AGAINST CONTRACTING WITH FOREIGN COUNTRIES OF CONCERN WHEN AN INDIVIDUAL'S PERSONAL IDENTIFYING INFORMATION MAY BE ACCESSED Consultant hereby agrees to comply with Section 287 138, Florida Statutes, as may be amended from time to time, which states that as of January 1, 2024, a governmental entity may not accept a bid on, a proposal for, or a reply to, or enter into, a contract with an entity which would grant the entity access to an individuals personal identifying information (PII), unless the entity provides the governmental entity with an affidavit signed by an officer or representative of the entity under penalty of perjury attesting that the entity does not meet any of the criteria in Paragraphs 2(a)-(c) of Section 287.138, Florida Statutes (a) the entity is owned by a government of a foreign country of concern; (b) the government of a foreign country of concern has a controlling interest in the entity; or (c) the entity is organized under the laws of or has its principal place of business in a foreign country of concern (each a "Prohibited Entity"). A foreign country of concern is defined in Section 287 138 (1)(c), Florida Statutes, as may be amended from time to time, as the People's Republic of China, the Russian Federation, the Islamic Republic of Iran, the Democratic People's Republic of Korea, the Republic of Cuba, the Verezuelan regime of Nicolas Maduro, or the Syrian Arab Republic, including any agency of or any other entity of significant control of such foreign country of concern. Additionally, beginning July 1, 2025, a governmental entity may not extend or renew a contract with a Prohibited Ertity. Consultant warrants and represents that it does not fall within the definition of a Prohibited Entity, and as such, has caused an authorized representative of Consultant to execute the 'Prohibition Against Contracting with Entities of Foreign Countries of Concern Affidavit". incorporated herein by reference and attached hereto as Exhibit "E." SECTION 11 NOTICES All notices and communications in writing required or permitted hereunder, shall be delivered personally to the representatives of the Consultant and the City listed below or may be mailed by U.S. Certified Mail, return receipt requested, postage prepaid, or by a nationally recognized overnight delivery service. Until changed by notice in writing. all such notices and communications shall be addressed as follows. TO CONSULTANT: HML PUBLIC OUTREACH LLC Attn: Heather N. Leslie 1255 Dove Avenue Miami Springs, FL 33166 Ph: 305-905-5876 Email- heather hmlpublicoutreach com TO CITY: City of Miami Beach Lauren Firtel, Neighborhood Affairs Manager Marketing & Communications Department 1700 Convention Center Drive Miami Beach, FL 33139 Email: laurenfiriel(a)miamibeachfl.gov 15 Contract No. 25-433-01 Notice may also be provided to any other address designated by the party to receive notice if such alternate address is provided via U.S. certified mail, retum receipt requested, hand delivered, or by overnight delivery In the event an alternate notice address is property provided, notice shall be sent to such alternate address in addition to any other address which notice would otherwise be sent, unless other delivery instruction as specifically provided for by the party entitled to notice. All notices mailed electronically to either party shall be deemed to be sufficiently transmitted. Notice shall be deemed given on the date of an acknowledged receipt. or in all other cases, on the date of receipt or refusal. SECTION 12 MISCELLANEOUS PROVISIONS 12.1 CHANGES AND ADDITIONS This Agreement cannot be modified or amended without the express written consent of the parties No modification, amendment, or alteration of the terms or conditions contained herein shall be effective unless contained in a written document executed with the same formality and of equal dignity herewith. 121 SEVERABILITY If any term or provision of this Agreement is held invalid or unenforceable, the remainder of this Agreement shall not be affected and every other term and provision of this Agreement shall be valid and be enforced to the fullest extent permitted by law. 12.3 WAIVER OF BREACH A party's failure to enforce any provision of this Agreement shall not be deemed a waiver of such provision or modification of this Agreement A party's waiver of any breach of a provision of this Agreement shall not be deemed a waiver of any subsequent breach and shall not be construed to be a modification of the terms of this Agreement. 12.4 JOINT PREPARATION The parties hereto acknowledge that they have sought and received whatever competent advice and counsel as was necessary for them to form a full and complete understanding of all rights and obligations herein and that the preparation of this Agreement has been a joint effort of the parties, the language has been agreed to by parties to express their mutual intent and the resulting document shall not, solely as a matter of judicial construction, be construed more severely against one of the parties than the other 12.5 ENTIRETY OF AGREEMENT The City and Consultant agree that this is the entire agreement between the parties. This Agreement supersedes all prior negotiations, correspondence, conversations, agreements or understandings applicable to the matters contained herein, and there are no commitments, agreements or understandings concerning the subject matter of this Agreement that are not contained in this document. Title and paragraph headings are for convenient reference and are not intended to confer any rights or obligations upon the parties to this Agreement. 1 Fi Docusign Eirvelope ID OD412ID5-E077-469B-A87E-6359FB14C548 C on"c l No. 25-421-01 IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be executed by Uieir appropriate officials, as of the date first entered above. FOR CITY: ATTEST: Rafael Granado, City Clerk Date: &&&a FOR CONSULTANT: ATTEST: 1 WJTrW;s Signature Jnse A Palaoir) Jr.. Outrr ach Suoport Spliclalist Print Name/Title Date: tT2'l?4120;gi 17 CITY OF MIAMI BEACH, FLORIDA By: �r, �L4 iE� Carpenter, ty Manager UBLIC OUTREACH LLC By_ Authorized Signature ,ivalIu:r M I-"-ic, r'rrriclrml Print Name/Title APPROVED AS TO FORM & LANGUAGE & FOR EXECUTION i _ qdIL 1� ICity Attorney Date Contract No. 25423-01 EXHIBIT "A" SCOPE OF SERVICES This Statement of Work describes and defines activities which may be required by the City for a range of services including, but no; limited to communications planning and implementation public relations and community involvement, establishment ano execution of open office hours. the planning and execution of virtual public meetings understanding of virtual software for virtual meetings as needed understanding of the City s efforts in harmonization and the resilience campaign ability to create and execute physical mailing via every door direct mail (EDDM) or other means customer service general translation and interpreting services. revamping project collaterals, abn!y to record public meetings, ability to create video recaps as needed preparatior of related media communications and collateral materials, preparation of audiotvideo presentations, recording of public meetings and include public comment, project planning, coordination and implementation. web content development, franchise utility communication, ability to send mass emails as the city and familiarity with mass email platforms, follow the extemal communications plan in each project special evens coordination, hosting public meetings and other services that may be related. This includes, but is not limited to, those operations necessary for rnouiiization the movement of personnel equipment supplies expertise incidentals. permits notifications, and fees assocated with such nobfications if any The City shall request Consultant Services or, an as -needed basis Thei no guarantee that any or all of the Services described in this RFO Will be assigned during the term of this resulting Agreement. Further, Consultant is providing these Services on a non- exclusive basis The City, at its option, may elect to have any of the Services set forth herein performed by other consultants or City staff. t. JOB CLASSIFICATIONS AND DESCRIPTIONS For any given engagement, the Gty may request services from any of the following positions and determine the required service level 1 1 Protect Manager Primary point of contact with the City's Project Manager (or hisiner designee) on overall activities of the contract, ensures contract compliance, manages budgets and invoices. executes special projects and performs OAIOC on all collateral materials. Responsible for entire staff ass;gned to tnis contract to include staff supervision and work production Works with City's Project Manager on streamlining orocesses and developing cost eflective methods of doing business 1 2 Senior Public Information Liaison. -he Senior Public Informauon Liaison serves as the lead communications representative for complex, high -profile projects. This position provides strategic oversight and guidance for all public information activities ensuring alignment with the City's community engagemen: objectives The role requires advanced communication skills, leadership capabilities and strong bilingual proficiency (EngpshlSFanish) to effectively manage stakeholder relationships arcs public outreach 13 Public Information Liaison Serves as liaison between project stakeholders and Neighborhood Affairs Division Assists the Neighborhood Affairs Division and use, department for project related information and due to extensive interaction with the City of Miami Beach community, bilingual (EnclishlSparnsh) is strongly desired completes all necessary Jocuments listed in the external communication plan, identifies potential impacts to the public as a result of construction plans prepares and disseminates collateral materials to the public develops strategic alliances and partnerships with appropriate parties, prepares and presents project information for meetings; coordinates resolution of issues record public meebngs maintains database of stakeholders, maintains projec; Issue big. prepares informahor, for updabri website edits webste content create anc edit (for the City's approval) soc,ai media content drafts media responses it writing as needec. coordinates and staffs formal and informal public meetings arranges field meetings and special events and executes other duties relevant to the position 14 Assistant Public Information Lia.,son arovides support to the public information liaison for each of the tasks listed above Should be able to create a database conduct door-to-door outreach anc assist with other ciercal needs (English/Spanish) is desired Assist stakeholder fotlowup and interaction particularly it regards to harmonization documents The position will be utilized at the decision of the protect learn for certain needs Should have an understanding of communication tools, the external communications plan, virkiai meeting software and will execute other duties relevant to the position Contraci No 'i-423-01 1 5 Digital Media Specialist (Graphic7esigner!AVnAdeographeriPhotograpny)_ Designs and maintains collateral materials; creates and updates templates and newsletter iayouts depicts project intormation on maps that serve as vis,ral explanations to stakeholders assist in the products of AudiolVidec (A!V) or web content for social media, performs ether duties elevant to the position =amilianty with municipal governments antvor construction concepts are a plus 2. CONSULTANT RESPONSIBILITIES 2 1 Coordination with the City: All aspects of each task shall be coordinatec through the Office of Marketing and Cornmun,cations, Director (or htslher designee). All authorizations and approvals shall be in writing and executed by the Ne,gnborhood Affairs Manager (or nislher designee) prior to the commencement of work 2.2 Services to be provided 'he following p•ocedures are general for all protects One or more of them may be necessary depending on the scope of the protect The necessary steps will be identified, and a schedule of activities will oe established by the City s Project Manager ,n coordmatiorr with the Neighborhood Affairs Manager If the procedural regulations referenced herein are revised or supersedes before the services by Consultant are rendered, compliance with the most up -to -dale version and/or amendmentsistatutes will be required 2.3 Public Relations Community involvement and Customer Service consultant may be tasked with the following duties and responsibilities • Close coordination with the Neighborhood Affairs Division staff ■ Devejoping public involvement plans in close coordination with the external communication plan • Developing project -related informational materials • Collateral proaucton (English/Spanish) • Social media needs - Pnolograpny & Video Content production and editing as needed • Communicating project informatror and addressing citizenstaxeholder concerns • Take all phone calls related to the individual project • Preparing related media communications and informational matenals • Preparing talking points • Preparing information for dissemination through the Nelghbomood Aftairs Division and/or user department • Ability to create plan and execute effective mailers using every door direct man (EDDM) or other services • Coordinating emergency communications • Preparing emergency collateral quickly and effectively • Developing presentations and talking points • Plann,ng, organizing and attending special events and meetings • Preparing audiolvideo presentations • Ability to record public meetings and public comments • Writing newsletters and feature stones • Translating collateral material developed • Desigrnng and developing templates and grapnics informational materials (usually maps that depict protect information; • Preparing web contert ane web copywriting • Developing ads • Coordinating franchise utility commumcatior • Arranging and documenting field meetings • Stakeholder satistaction surveys • Coordinating media/special events such as public meetings, DICCK parties, community meettngs, and ribbon cuttings etc • Prepare and presert encroachment information for public projects • Prepare and present harmonizatior agreements and related documents • Prepare plan, execute and document narmonization meetings as needed 9 Contract No 25423-01 • Coordinate special eveols as needea • Ability to host virtual meetings using Zoom Microsoft leams or other appropriate platforms • Ability to send and respond to emails through a city domain jif assigned) • Ability to send mass emails through email marketing software, through the City s or awarded firms) own 3 Once a Consultant Service Order (CSO) is issued, deliverables to the City will be phased as follows 31 Design and Pre -Construction Communications - n this phase. a plan is developed deiineating now the community will be informed throughout the life of the protect The community is provided with information regarding design, when the project is to commence and how stakeholders will be affected. Meetings are held wtn stakeholders to introduce the project team and consultant(s) that will be working in the area During the design pnase the firm will need to be well versed with the c y's resilience program and understand any harmonization efforts on each pro;ec; 3.2 Project information - Tnis phase Degins concurrently with construction and .s finalized when the orojecl is substantially complete Residents business owners and civic organizations are provided regulary with information relevant to the progress of the work on a regular basis. Meetings are held on an as -needed basis with individual stakeholders or interested groups The Public Information Liaison serves as liaison between res,dentsistakeholders and the Neighborhood Affairs NAsion. 3.3 Post -Construction Communications - 'n this phase project -close out information is sent out to stakenolders informing them that construction has been fnalizeo and providing them with contact information for various owner agencies 20 Contract No. 25-423-01 EXHIBIT "B" CONSULTANT SERVICE ORDER Non-A/E Services Contrail Exgrstwn: Contract it Ikpt C50 # - By accepunq this CSO. the Consultant sprees to prov-ae servmes pursuant to the attached proposal lotto an6 the terns. conortans. and rates establ-shed n the above -referenced eoeratt between the Crty and the Consultant Consultant exp.cdly agrees ftt no other terms and conUons shall apPy to the work regardless of whether said other terms and condrtons are urclyded harem or in arty attachment to mrs CSO Any devutan from the scope of work agreed IC here n shaa regr.,re a change Omer approved by the Cry Lead Project Admrn 21 Contract No. 25-423-01 EXHIBIT "C" Hourly Billing Rate Schedule Public Information Services Project Manager Hourly $110.00 Senior Public Information Liaison I $95.00 Public Information Liaison $89.00 Assistant Public Information Liaison $58.00 Digital Media Specialist (Graphic Desi ner/AV/Video ra her/Photo ra h $79.00 22 i ontrai ! No _ 5-4 2 1 I EXHIBIT "D" ANTI -HUMAN TRAFFICKING AFFIDAVIT Affidavit of Compliance with Anti -Human Trafficking Laws RFO-2025-423-DF-Public Information Outreach Officer Contract Number and Title Pursuant to section 787.06(13), Florida Statutes, this portion of the forrn must be completed by an officer or representative of the nongovernmental entity executing, renewing, or extending a contract with a governmental entity. Name of entity does not use coercion for labor or services as defined in section 787.06, Florida Statutes. Under penalties of perjury, I declare that I have read the foregoing statement and that the facts stated in it are true. Entity Name: HML Public Outreach Representative/Officer's Printed Name: Heather M Leslie Representative/Officer's Title: Principal ' Signature: Date: 02/24/2026 23 I x1flrilt i FIR0NIf3111ON AGAIN` I r ONMA1'TIN1r Willi FORFIGNUMNI141FROF CONURN Al l 11IAvl r I , t I.. , i ;. I il.. I ri,W11 •, i ,• 1 'rr •:-°r.rr.r,r i, Iir „ 1 if If 1lly •.I :rnr,irl i' n ,r.f •, r - p`.. sr. I v; ,r. r .11 11 v fit . Ili r rU.., . r `r i' ,r, i�, InI f fl I, , r-qp% r ni i ji r ,1 ' ;•Inf,f,f I 'll.11 i ,+l',1 11',wit iq (ifiooi oath, Ill'I(U,r pnrinlhn4 r11 _,H ilr'j r'i;l(!ln it) Ails aff d.,)vil and Itiol 11•'Q piini5.hn'r?nt for krowinrpy r' ),(ir'fl a 'IoWt 11'dwf Ij1111fil--nniliF'111 r•r•,ignen is :;ulhoriz�ad to �,x�c uth th s nfflrJ;1V1) rXl t)r!hEiJ` Gf COnSUItWit CONSULTANT: t-Ot L iPL,hlIC Outreach LLC, a Fl to H i,tec liability company (. i, NamelTitle — - i1. ,1,'r' r.' _ ' r, ., ,, - - (Address] State of County Df Tne -orecoing Instrument was acknowledged before me by means of 4 pnysical prasence or ol ne 70tai7tat on ih15_ da�� of I �' 2026 of ' A,{ l N1 1 I C!- 0 1 Gl of r-,DAL Pub iC G,jtreacr LLC a Fipnda I:mited liability company ! own to me to be the person described nere.r. o1 Wt'o produced �. F V SU Y i� 10. K-►'1iL-' W ✓r) as identification, and who d,C;dld no- :eke an ca!r, NOi ARY PUBL M•tlry Public s1.1a or Floottd. LcGlanne Anglaa My Commlubn MM 74t7Pd _ EXPOGS 11211V2a2Y Sicrature, - — — Rri�t� rla -- I , CT 1 ny i 11'n.5 IrJn rxplrr.5 _ I21 ► < ` Z ATTACHMENT A RESOLUTION & COMMISSION AWARD MEMO 2025-33958 RESOLUTION NO. A RESOLUTION OF THE MAYOR AND CITY COMMISSION OF THE CITY OF MIAMI BEACH, FLORIDA, ACCEPTING THE RECOMMENDATION OF THE CITY MANAGER PURSUANT TO REQUEST FOR QUALIFICATIONS (RFQ) 2025-423-DF FOR PUBLIC INFORMATION OUTREACH SERVICES; AUTHORIZING THE ADMINISTRATION TO ENTER INTO NEGOTIATIONS WITH THE FOLLOWING THREE FIRMS FOR THE PROVISION OF PUBLIC INFORMATION OUTREACH SERVICES ON AN AS -NEEDED BASIS: HML PUBLIC OUTREACH LLC AND INFINITE SOURCE COMMUNICATIONS GROUP, LLC, AS THE TIED FIRST RANKED PROPOSERS, AND MEDIA RELATIONS GROUP, LLC AS THE THIRD RANKED PROPOSER; AND FURTHER, AUTHORIZING THE CITY MANAGER AND CITY CLERK TO EXECUTE AGREEMENTS WITH EACH OF THE FOREGOING UPON THE CONCLUSION OF SUCCESSFUL NEGOTIATIONS BY THE ADMINISTRATION. WHEREAS, on June 25, 2025, the Mayor and City Commission authorized the issuance of Request for Qualifications (RFQ) No. 2025-423-DF (the "RFQ") for Public Information Outreach ('PIO') Services: and WHEREAS, the RFQ was released on June 27, 2025; and WHEREAS, a voluntary pre -proposal meeting was held on July 7, 2025; and WHEREAS, on August 25, 2025, the City received eight (8) RFQ proposals from EXP U S. Services Inc.. HML Public Outreach LLC, Infinite Source Communications Group, LLC. Ingage Biz, Inc., Media Relations Group, LLC, Quest Corporation of America, Inc., Raftelis Financial Consultants, Inc., and Sirena Media LLC; and WHEREAS, on August 4, 2025, the City Manager, via Letter to Commission No. 324- 2025, appointed an Evaluation Committee comprised of Maria Cema, Assistant Director, Office of Capital Improvement Projects, Lauren Firtel, Neighborhood Affairs Manager, Office of Marketing and Communications. Rodney Knowles, Assistant Director, Public Works Department, Lindsey Precht, Assistant Director, Environment and Sustainability Department. and Otniel Rodrigez, Assistant Director, Transportation and Mobility Department; and WHEREAS, the Evaluation Committee was provided an overview of the project. information relative to the City's Cone of Silence Ordinance and the Government Sunshine Law, general information on the scope of services and a copy of each proposal; and WHEREAS. the Evaluation Committee was instructed to score and rank each proposal pursuant to the evaluation criteria established in the RFQ; and WHEREAS, the evaluation process resulted in the proposers being ranked by the Evaluation Committee in the following order 151 HML Public Outreach LLC 151 Infinite Source Communications Group. LLC 3" Media Relations Group, LLC 41", Quest Corporation of America, Inc. 51" Ingage Biz, Inc 61" EXP U.S. Services Inc. 71' Raftelis Financial Consultants, Inc. 8" Sirena Media LLC: and WHEREAS, after reviewing all of the submissions and the Evaluation Committee process. the City Manager concurs with the Evaluation Committee and finds that HML Public Outreach LLC, Infinite Source Communications Group, LLC, and Media Relations Group, LLC are the best qualified firms to be included in the prequalified pool of consultants for future engagements relating to public information outreach services; and WHEREAS, these firms are current City vendors for PIO services and have performed to the City's satisfaction; and WHEREAS, these firms have also provided the same services for neighboring municipalities and other public agencies; and WHEREAS, accordingly, the City Manager recommends that the Mayor and City Commission (i) authorize the Administration to enter into negotiations with the following three firms for the provision of public information outreach services on an as -needed basis: HML Public Outreach LLC and Infinite Source Communications Group, LLC, as the tied first ranked proposers. and Media Relations Group, LLC as the third ranked proposer, and (ii) authorize the City Manager and City Clerk to execute agreements with each of the foregoing upon the conclusion of successful negotiations by the Administration. NOW, THEREFORE, BE IT DULY RESOLVED BY THE MAYOR AND CITY COMMISSION OF THE CITY OF MIAMI BEACH, FLORIDA, that the Mayor and City Commission hereby accept the recommendation of the City Manager pursuant to Request for Qualifications (RFQ) 2025-423-DF for public information outreach services, authorize the Administration to enter into negotiations with the following three firms for the provision of public information outreach services on an as -needed basis. HML Public Outreach LLC and Infinite Source Communications Group, LLC, as the tied first ranked proposers, and Media Relations Group, LLC as the third ranked proposer; and further, authorize the City Manager and City Clerk to execute agreements with each of the foregoing upon the conclusion of successful negotiations by the Administration. PASSED and ADOPTED this 17 day of umber 20 Steven Meiner, Mayor ATTEST: DEC 2 2 2025 Rafael E. Grana o, City Clerk 71k�okl of (":G f� 1 APPROVED AS TO FORM & LANGUAGE & FOR EXECUTION )Al - aazs- City orney Date Procurement Requests • C2 A MIAMI BEACH COMMISSION MEMORANDUM TO: Honorable Mayor and Members of the City Commission FROM: Eric Carpenter. City Manager DATE December 17, 2025 TITLE: A RESOLUTION OF THE MAYOR AND CITY COMMISSION OF THE CITY OF MIAMI BEACH. FLORIDA, ACCEPTING THE RECOMMENDATION OF THE CITY MANAGER PURSUANT TO REQUEST FOR QUALIFICATIONS (RFQ) 2025423- DF FOR PUBLIC INFORMATION OUTREACH SERVICES: AUTHORIZING THE ADMINISTRATION TO ENTER INTO NEGOTIATIONS WITH THE FOLLOWING THREE FIRMS FOR THE PROVISION OF PUBLIC INFORMATION OUTREACH SERVICES ON AN AS -NEEDED BASIS: HML PUBLIC OUTREACH LLC AND INFINITE SOURCE COMMUNICATIONS GROUP, LLC, AS THE TIED FIRST RANKED PROPOSERS, AND MEDIA RELATIONS GROUP, LLC AS THE THIRD RANKED PROPOSER; AND FURTHER, AUTHORIZING THE CITY MANAGER AND CITY CLERK TO EXECUTE AGREEMENTS WITH EACH OF THE FOREGOING UPON THE CONCLUSION OF SUCCESSFUL NEGOTIATIONS BY THE ADMINISTRATION (MARKETING AND COMMUNICATIONS) RECOMMENDATION The City Administration ("Administration") recommends that the Mayor and City Commission ("City Commission") approve the Resolution This solicitation is under the Cone of Silence. BACKGROUND/HISTORY Since 2011, the City of Miami Beach ("City") has utilized the services of firms to provide public information outreach (PIO) services to regularly communicate with the public regarding Neighborhood Improvement Projects (NIPs) and other city efforts that involve the local community, although not exclusively, pursuant to an open and competitive procurement process. These firms, or proposers, work closely with city staff to develop and execute communication efforts, including public relations (PR), content production, social media coordination. video production, and email blasts for events, among others. for both active and future construction of Capital Improvement Projects (CIP), Public Works Projects, Environmental & Sustamability projects, Transportation initiatives, Parks, and other citywide efforts The proposers may also assist with communication for public works operations, special projects, citywide initiatives. and public safety marketing campaigns. On October 14, 2020, the Mayor and City Commission approved the award of contracts pursuant to Request for Qualifications (RFQ) 2020-118-WG for PIO services related to right-of-way and facilities construction projects. The following four (4) firms were awarded contracts pursuant to the RFQ. Infinite Source Communications Group, LLC; HML Public Outreach LLC, Media Relations Group. LLC: and The Valerin Group, Inc. The contract had an initial term of three (3) years, with an option to renew for two (2) additional one-year periods The current contract is set to expire on January 10, 2026, with no further renewals available. The estimated annual expenditure for this contract is approximately $214,000 00 and may increase or decrease based on workload and the City's budgeting process 62 of 3458 In order to consider a replacement agreement. the Administration developed RFQ 2025-423-DF for public information outreach (PIO) services in order to ensure there is no gap in the delivery of services. ANALYSIS On June 25, 2025, the Mayor and City Commission authorized the issuance of RFQ 2025-423- DF for public information outreach (PIO) services. On June 27, 2025, the RFQ was issued. A voluntary pre -proposal conference was held on July 7. 2025, to provide information to proposers submitting a response Three (3) addenda were issued. and 104 prospective bidders accessed the advertised solicitation. RFQ responses were due and received on August 25, 2025 The City received eight (8) proposals from EXP U.S. Services Inc. HML Public Outreach LLC Infinite Source Communications Group. LLC Ingage Biz, Inc. Media Relations Group, LLC Quest Corporation of America, Inc. Raftelrs Financial Consultants. Inc. Sirena Media LLC On August 4. 2025, the City Manager appointed the Evaluation Committee ("Committee") via Letter to Commission (LTC) # 324-2025. The Committee was comprised of Maria Cerna Assistant Director, Office of Capital Improvement Projects. Lauren Firtel, Neighborhood Affairs Manager, Office of Marketing and Communications. Rodney Knowles, Assistant Director, Public Works Department, Lindsey Precht. Assistant Director, Environment and Sustamability Department; and Otniel Rodrigez, Assistant Director, Transportation and Mobility Department The Committee convened on September 12, 2025. to consider the proposals received. The Committee was provided an overview of the project, information relative to the City's Cone of Silence Ordinance, and the Government Sunshine Law. The Committee was also provided general information on the scope of services and a copy of each proposal. The Committee was instructed to score and rank each proposal pursuant to the evaluation criteria established in the RFQ. The evaluation process resulted in the ranking of proposers as indicated below and in Attachment A. 191 HML Public Outreach LLC 1s' Infinite Source Communications Group, LLC 31d Media Relations Group, LLC 4"' Ouest Corporation of America, Inc. 50' Ingage Biz, Inc 60, EXP U.S Services Inc 71" Raftelis Financial Consultants. Inc. 8" Sirena Media LLC The Evaluation Committee scoring resulted in both HML Public Outreach LLC and Infinite Source Communications Group, LLC being ranked as the top proposers, tied as first. The Committee highlighted that HML Public Outreach LLC ("HML") submitted a proposal that, despite being a long-standing City incumbent vendor showed eagerness and contained innovative solutions to benefit future City projects. Their experience was showcased by providing a targeted proposal specific to the City's needs. The Committee also noted that HML's previous experience with the City included noteworthy communication and responsiveness. as well as HML's intuitive selection of team members who always met the appropriate bandwidth requirements for any given 63 of 3458 City project Over the past 15 years, HML Public Outreach LLC has continued to grow and expand its depth of resources by developing talented professionals who are dedicated to addressing the questions and expectations of Miami Beach's vibrant and diverse community. Throughout its years of service, HML has intentionally focused on South Florida projects, particularly in coastal communities, allowing its team to become deeply entrenched in the neighborhoods it serves HML's local experience includes resilience, transportation ani neighborhood improvements projects such as the multi -phase West Avenue Neighborhood Improvements, Indian Creek Drive Flooding Mitigation Project. and 41 Street Corridor Revitalization Project HML has provided services to the Florida Department of Transportation (FDOT), the Village of Key Biscayne, and the City of Hollywood Community Redevelopment Agency (CRA). All references provided positive feedback. HML is also an incumbent vendor in the City*s current RFQ 2020-118-WG for PIO services and has received satisfactory evaluations from City staff Infinite Source Communications Group, LLC ("ISC") was also top -ranked The Committee noted that Infinite Source. also an incumbent vendor, submitted a proposal that did not rest on its laurels by providing new strategies that could be applied to future outreach campaigns. The Committee emphasized that the proposal did well to lay out its many tools available to the City for future City projects The Committee added that ISC s past experience. specifically with the City, showcases its in-house capacity to understand the targeted audience and appropriate stakeholders to deliver the City's messaging effectively The Committee specifically mentioned Infinite Source's positive outcome with regard to the City's reforestation efforts that help fortify rapport between the Administration. residents, and elected officials. Founded in 2009, ISC specializes in delivering adaptable, creative, and results -driven communication strategies across both general and Hispanic markets. With over 20 years of industry experience, ISC supports a diverse clientele including municipalities, agencies. and pnvate sector companies through high -quality branding. outreach and public engagement services. ISC is certified as a Small Business Enterprise (SBE) by Miami -Dade County. ISC has provided services for the Florida Department of Transportation (FDOT), Miami -Dade County. Univision Communications, Inc. All references provided positive feedback. ISC is also an incumbent vendor in the City's current RFQ 2020-118-WG for PIO services and has received satisfactory evaluations from City staff The Evaluation Committee also deemed Media Relations Group. LLC ("MRG") the third -ranked proposer well qualified to provide PIO services The Committee highlighted MRG's proposal, which provided new and fresh ideas, despite being an incumbent vendor The Committee noted that MRG's previous experience with the City includes work that emphasized community outreach that was early and often and MRG's invaluable input in providing information regarding projects happening in the surrounding areas beyond City limits. which keeps the Administration abreast of significant changes to the community at large In addition, the Committee spoke highly of MRG's in-house capabilities, including an Emmy-awarded video production staff that produces impactful campaigns for its clients Based in Miami, MRG specializes in multilingual media relations, grassroots consensus building, and creative services tailored to transportation and infrastructure projects MRG is known for its hands-on approach, acting as an extension of its clients' teams to deliver strategic, cost-effective public involvement campaigns. In 2023, the firm supported the citywide water meter upgrade project which transferred over 60,000 customers to new Badger water meters MRG also supports community service initiatives and offers in-house graphic design, branding, and digital media solutions. MRG is certified as a small business enterprise (SBE) by Miami -Dade County Its clients include the Florida Department of Transportation (FDOT), Miami -Dade County, and the Broward Metropolitan Planning Organization (BMPO). All references provided positive feedback MRG is also an incumbent vendor in the City's current RFQ 2020-118-WG for PIO services and has 64 of 3458 received satisfactory evaluations from City staff. FISCAL IMPACT STATEMENT The budget for these services is allocated from protects that the City will require in the future, as needed All funds are contingent upon funding availability within the project and/or approval during a futurt budget process. It is not anticipated that grant funding will be utilized for this protect Does this Ordinance require a Business Impact Estimate? (FOR ORDINANCES ONLY) If applicable, the Business Impact Estimate (BIE) was published on: See BIE at: https:ilwww.miamibeachfl.-qovlcity4ialllcity-clerk/meeting-notices) FINANCIAL INFORMATION N' A CONCLUSION Based on the foregoing, it is recommended that the Mayor and City Commission approve the Resolution authorizing the Administration to establish a pool of pre -qualified consultants for specific tasks relating to public information outreach (PIO) services; authorizing the Administration to enter into negotiations with HML Public Outreach LLC, Infinite Source Communications Group, LLC, and Media Relations Group, LLC, as the top -ranked proposers. The Resolution also authorizes the City Manager and City Clerk to execute the agreements upon the conclusion of successful negotiations by the Administration Applicable Area Citywide Is this a 'Residents Right to Know" item, pursuant to City Code Section 2-17? Is this item related to a G.O Bond Proiect? Nj; Was this Agenda Item initially requested by a lobbyist which, as defined in Code Sec. 2-481, includes a principal engaged in lobbying? No If so, specify the name of lobbyist(s) and principal(s) Department Procurement Sponsors) 65 of 3458 Co-sponsor(sl Condei..,ed Title Award RFQ 2025-423-DF, Public Information Outreach Services. MC/PR Previous Action (For City Clerk Use Only) 66 of 3458 ATTACHMENT A wepaw"MM.w.. 1y,.� �r.a Ww" Knu.A.. I ub.gft. td arrM�• 0 7—kQ--L"Oa _ ¢1 _T2 .%i t �. ._. T W w o w �' lk_— u..._ _ 0 _ ._m 1*— -9- a 'ee o ee 4 WOO R.tawP.s utwp ; es _ c ... - Y.0 .?.�..._�_ 4-- t ._i_ . _. 4. ". � -_. � 2 piiie 4�a� d1 to6 Uueat cc>a �«n u, America iti 4 - - _�. .. _ _ so weRNtt.0 Ftnanna'.ma�atCrt eo 0 �� Is ° �� 11m sea o ee a st e Ta.t ►omu tout Owrtut" 14l�s1 _ .,� _ • A...rdA t V.t.nnj PM�r�nq�_� HIA Paw tagtyat 5 0 0 _ Mao! t4 rr411D I old { R Fir pal S 0 0 I = s13 67 of 3458 ATTACHMENT B ADDENDUM AND RFQ SOLICITATION MIAMIBEACH PROCUREMENT DEPARTMENT 1755 Meridian Avenue; 3,1 Floor Miami Beach, Florida 33139 www.miamibeachfl.gov ADDENDUM NO. 1 REQUEST FOR QUALIFICATIONS NO. 2025-423-DF PUBLIC INFORMATION OUTREACH (PIO) SERVICES August 6, 2025 This Addendum to the above -referenced RFQ is issued in response to questions from prospective proposers, or other clarifications and revisions issued by the City. The RFQ is amended in the following particulars only (deletions are shown by strikethrough and additions are underlined). I. REVISION: RFQ DUE DATE AND TIME. The deadline for the electronic receipt of bids is extended until 3:00 p.m., on Tuesday, August 19, 2025. All bids received and time stamped through Bidnet Direct, prior to the bid submittal deadline shall be accepted as timely submitted. Bids will be opened promptly at the time and date specified. Hard copy bids or bids received electronically, either through email or facsimile, submitted prior to or after the deadline for receipt of bids are not acceptable and will be rejected. Late bids cannot be submitted, bidders are cautioned to plan sufficiently. The City will in no way be responsible for delays caused by technical difficulty or caused by any other occurrence. Any questions regarding this Addendum should be submitted in writing to the Procurement Management Department to the attention of the individual named below, with a copy to the City Clerk's Office at RafaelGranado@miamibeachfl.gov Contact: Telephone: Email: Danny Flores 305-673-7000 ext. 26652 DannYFlores6d0iamibeachf1.qov Proposers are reminded to acknowledge receipt of this addendum as part of your RFQ submission. Sincerely, for Kristy Bada Chief Procurement Officer ADDENDUM NO.1 REQUEST FOR QUALIFICATIONS NO 2025423-DF PUBLIC INFORMATION OUTREACH (PIO) SERVICES MIAMIBEACH ADDENDUM NO. 2 REQUEST FOR QUALIFICATIONS NO. 2025-423-DF PUBLIC INFORMATION OUTREACH (PIO) SERVICES August 15, 2025 PROCUREMENT DEPARTMENT 1755 Meridian Avenue, 3,6 Floor Miami Beach. Florida 33139 www.miamibeachfl.gov This Addendum to the above -referenced RFQ is issued in response to questions from prospective proposers, or other clarifications and revisions issued by the City. The RFQ is amended in the following particulars only (deletions are shown by strikethrough and additions are underlined). REVISION: RFQ DUE DATE AND TIME. The deadline for the electronic receipt of bids is extended until 3:00 p.m., on Monday, August 25, 2025. All bids received and time stamped through Bidnet Direct, prior to the bid submittal deadline shall be accepted as timely submitted. Bids will be opened promptly at the time and date specified. Hard copy bids or bids received electronically, either through email or facsimile, submitted prior to or after the deadline for receipt of bids are not acceptable and will be rejected. Late bids cannot be submitted, bidders are cautioned to plan sufficiently. The City will in no way be responsible for delays caused by technical difficulty or caused by any other occurrence. Any questions regarding this Addendum should be submitted in writing to the Procurement Department to the attention of the individual named below, with a copy to the City Clerk's Office at RafaelGranado@miamibeachfl.gov Contact: Telephone: Email: Danny Flores 305-673-7000 ext. 26652 DannyFlores@miamibeachfl.gov Proposers are reminded to acknowledge receipt of this addendum as part of your RFQ submission. Sincerely. Natalia Delgado Procurement Contracting Manager ADDENDUM NO.2 REQUEST FOR QUALIFICATIONS NO 2025-423-DF PUBLIC INFORMATION OUTREACH (PIO) SERVICES MIAMIBEACH PROCUREMENT DEPARTMENT 1755 Meridian Avenue, 3rd Floor Miami Beach, Florida 33139 www.miamibeachfl.gov ADDENDUM NO.3 REQUEST FOR QUALIFICATIONS NO.2025-423-DF PUBLIC INFORMATION OUTREACH (PIO) SERVICES August 18, 2025 This Addendum to the above -referenced RFQ is issued in response to questions from prospective proposers, or other clarifications and revisions issued by the City. The RFQ is amended in the following particulars only (deletions are shown by strikethrough and additions are underlined). REVISION: Section 0300 — Proposal Submittal Instruction and Format, Section 4 Electronic Proposal Format, Tab 2 Experience and Qualifications is hereby amended as follows: 2.2 Relevant Experience of Prime Proposer (or its principals): Submit at least three (3) detailed projects with information regarding the history, relevant experience and proven track record of providing the scope of services as identified in this solicitation to public sector clients, municipal governments, agencies or levels of government, or private sector clients , for the firm and/or its principals. For each project that the proposer (inclusive of the project manager, public information liaison, assistant public information liaison, and graphic designer) submits as evidence of similar experience, the following is required: project description, role of the firm and responsibilities, agency (client) name, agency (client) contact, contact telephone and email, month and year the whole project was started and completed, and your firm's term of engagement. For each project provide the following: a. project name and scope of services provided; b. name of individuals that worked on the referenced project that have been included in Section 2.1 above. C. client; d. client project manager and contact information; e. costs of the services provided; and f. term of the engagement. 2.3 Relevant Experience of Sub-consultant(s)/Sub-contractors) (if applicable): Summarize projects where the Sub-consultant(s)/Sub-contractor(s) and/or its principals have provided professional public information outreach services, to public sector clients, municipal governments, agencies or other levels of government, or private sector clients ,. For each project provide the following: a. project name and scope of services provided; b. name of individuals that worked on the referenced project that have been included in Section 2.1 above. C. client; d. client project manager and contact information; e. costs of the services provided; and term of the engagement. f. Resumes for each assigned team member of the sub-consultant(s)/sub-contractor(s) ADDENDUM NO.3 REQUEST FOR QUALIFICATIONS NO.2025423-DF PUBLIC INFORMATION OUTREACH (PIO) SERVICES MIAMIBEACH PROCUREMENT DEPARTMENT 1755 Meridian Avenue. 3,d Floor Miami Beach. Florida 33139 www.miamibeachfi.gov It. REVISION: Section 0300 — Proposal Submittal Instruction and Format, Section 4 Electronic Proposal Format, Tab 3 Approach and Methodology is hereby amended as follows: If available, submit a sample video (archival: used on previous engagements) illustrating the firm's ability to inform the public in projects the subject matter may include but is not limited to the following topics: sargassum. a design/bid/build, design/build process, harmonization processes, capital improvement projects, right of way improvements, capital renewal and replacements projects . Proposers must label the sample video with project information (agency name, project name, date, etc.). III. ATTACHMENT(S) Attachment A (LINK EXPIRES 08/27/25) — RFQ 2025-423-DF Add 2 Attachment A Attachment B (LINK EXPIRES 08/27/25) — RFQ 2025-423-DF Add 2 Attachment B Attachment C — LTC Evaluation Committee Relative to RFQ 2025-423-DF IV. RESPONSES TO QUESTIONS RECEIVED: Q1: Please provide all submissions of presentations, and transcripts or audio for RFQ# 2020-118-WG. All: Please refer to Attachment A for the evaluation committee recording. Due to a technical error, the recording commences with the second proposer. There was no pre -proposal meeting for the referenced solicitation. Q2: Tab 2.2 states: Relevant Experience of Prime Proposer: Submit at least three (3) detailed projects with information regarding the history, relevant experience and proven track record of providing the scope of services as identified in this solicitation to public sector clients, municipal governments, agencies or levels of government for the firm and/or its principals. Will the City of Miami Beach consider proposers past experience in leading PIO services for private, corporate or commercial large scale capital improvement projects? A2: Please refer to Section II revision. Q3: Section 3.3.3 outlines the duties and responsibilities such as planning, organizing and attending special events, coordination of block parties, community meetings. Do we need to include this in the project cost and does the City of Miami Beach have venues in place for this? A3: City venues are often used for City events. The purpose of the RFQ is to select the best - qualified (as determined by the City) firm for PIO services. Responses pursuant to the RFQ are ADDENDUM NO.3 REQUEST FOR QUALIFICATIONS NO 2025-423-DF PUBLIC INFORMATION OUTREACH (PIO) SERVICES MIAMIBEACH PROCUREMENT DEPARTMENT 1755 Meridian Avenue, 3,1 Floor Miami Beach. Florida 33139 www.miamibeachfi.gov not to include cost or scope. Rather, as required per the RFQ, proposers are to submit their qualifications as indicated in Section 0300. After selection, the City and the selected firm will negotiate scope, terms, and cost. Q4: I was unable to attend the pre -proposal meeting held for RFQ 2025-423-DF Public Information Outreach (PIO) Services. I would like to know and request if available a copy of the recorded meeting minutes of today's pre -proposal meeting. A4: Please refer to Attachment B. Q5: Regarding the Tab 3 video submission. If we do not have an existing video, are you requesting a sample public information video on any of the topics as if we were educating the public? A5: The sample video shall be an archival video exemplifying the firm's experience in previous engagements related, but not limited to, the listed topics. Please refer to Revision III above. Q6: Can the video be shared within the proposal submission PDF itself? A6: Yes. However, the Proposer shall ensure that the link provided is accessible. Proposers may alternatively submit the video separately within Bidnet Direct. Video submissions are limited to 500mb. Below is the list of acceptable file types: Acceptable file types: 7z, csv, doc, docx, dwf, dwfx, gif, gz, gzip, jpg, jpeg, Iwp, msg, pdf, ping, pps, ppt, pptx, rar, rtf, txt, wk1, wk3, wk4, wpd, As, xlsx, xml, zip, dwg, xlsm, htm, html, dot, bmp, tif, tiff, cpg, dbf, prj, sbn, sbx, shp, shx, agi, avi, balk, css, dgn, dll, docm, dotx, dxf, ecw, eml, fiv, gpx, ies, jnlp, kml, kmz, las, Ipdf, m4a, m4v, mht, mov, mp3, mp4, mpeg, mpg, mpp, ods, odt, pages, pak, plf, ppsx, pub, rtfd, rvt, vsd, webarchive, wir, wmv, wps, xer, xlsb, xps, z01, zipx, nwf, nwd, pc3, ctb, nwc, xltm, xitx, dotm Log files are not accepted. Q7: In tab 2, 2.2., in reference to relevant experience — The focus is mainly on public agencies. Is experience in the private/commercial industry count as previous experience? A7: See response to Q2 above. Q8: In regards to event tasks (private events, block parties, etc) — Does the City have preferred venues or is that something that proposers should include as costs? A8: See response to Q3 above. Q9: For clarification, we have done video updates for construction projects — not necessarily about design/build process. Will this be viable? A9: Refer to Revision III above. Q 10: Is this City able to say who is on the evaluation committee for this procurement? ADDENDUM NO.3 REQUEST FOR QUALIFICATIONS NO 2025-423-DF PUBLIC INFORMATION OUTREACH (PIO) SERVICES MIAMIBEACH PROCUREMENT DEPARTMENT 1755 Meridian Avenue, 3r1 Floor Miami Beach, Florida 33139 www.miamibeachfi.gov A10: Please refer to Attachment C. Q11: On the sample video, if the City could pick two or three things that would specifically affect the scoring from the evaluation committee, could you provide more detail? A11: A breakdown of the qualitative criteria to be used by the evaluation committee is found in Section 0400 of the RFQ. Q12: Is there any additional preference in this RFQ, besides veteran -owned businesses, that will allot additional points for proposers? Al2: No. Q13: 1 wanted to confirm whether we may include the current Contract Manager as a reference. given that we are actively working under the existing contract. Per Appendix A — Bid Certification, Questionnaire, and Affidavits, Page 3, Section 5 — References and Past Performance states: "Bidder shall submit at least three (3) references for whom the Bidder has completed work similar in size and nature as the work referenced in the solicitation." In addition. please advise if it would be appropriate to include other City of Miami Beach personnel as references for this proposal. A13: Bidder may include the current Contract Manager and other City of Miami Beach personnel as references. Q14: a) What is the budget for this bid? b) What's been your major pain point with your current marketing providers? c) From your perspective, what is the number one reason to engage in this initiative? d) Does this bid plan to negotiate after the contract is awarded? e) How long and what was the value of the previous contract? A14: a) The estimated average annual expenditure for this contract is $214,000.00. b) The City faces various challenges regarding PIO services; however one of the biggest challenges is balancing a given project's goals, timelines, and construction tasks with resident and business preferences and schedules (rush hours, sleep hours, lunch or dinner time service, etc.). c) The City does not have the internal resources required, hence the need to outsource these services. d) After selection, the City and the selected firm(s) will negotiate scope, terms, and cost. e) The current contract has a term of five (5) years and is set to expire on January 10, 2026, with no additional renewals available. The expenditures to date under the contract are approximately $926,000. Any questions regarding this Addendum should be submitted in writing to the Procurement Department to the attention ADDENDUM NO.3 REQUEST FOR QUALIFICATIONS NO 2025-423-DF PUBLIC INFORMATION OUTREACH (PIO) SERVICES MIAMIBEACH PROCUREMENT DEPARTMENT 1755 Meridian Avenue, 3rd Floor Miami Beach, Florida 33139 www.miamibeachfi.gov of the individual named below, with a copy to the City Clerk's Office at RafaelGranado@miamibeachfl.gov Contact: Telephone: Email: Dann Flores 305-673-7000 ext. 26652 DannyFlores@miamibeachfi.gov Proposers are reminded to acknowledge receipt of this addendum as part of your RFQ submission. Sincerely, for Kristy Bada Chief Procurement Officer ADDENDUM NO.3 REQUEST FOR QUALIFICATIONS NO.2025-423-DF PUBLIC INFORMATION OUTREACH (PIO) SERVICES MIAMIBEACH ATTACHMENT C MIAMI BEACH PROCUREMENT DEPARTMENT 1755 Meridian Avenue, 3,1 Floor Miami Beach, Florida 33139 www.miamibeachfi.gov LTC 324-2025 Evaluation Committee Meeting 2025-423-DF Public Information Outreach (PIO) Services ADDENDUM NO.3 REQUEST FOR QUALIFICATIONS NO.2025423-DF PUBLIC INFORMATION OUTREACH (PIO) SERVICES MIAMI BEACH Doousign Envelope ID- 035774CD-EEF4-40D3.9E72-EtDO0AE2F22FO BEACH OFF ICE OF TH E C rrY MANAGER PROCUREMENT DEPARTMENT 1755 Meridian Avenue, 3m Floor Miami Beach, Florida 33139 www.miamibeachfl.gov LTC #324-2025 LETTER TO COMMISSION TO Honorable Mayor Steven Meiner and Members of the City Commission FROM: Eric Carpenter, City Manager2� DATEAugust 04, 2025 SUBJECT. Evaluation Committee Relative to Request for Qualifications (RFQ) No. 2025- 423-DF for Public Information Outreach (PIO) Services The purpose of this Letter to Commission (LTC) is to update the Mayor and City Commission on the status of Request for Qualifications (RFQ) No. 2025-423-DF for Public Information Outreach (PIO) Services. The RFQ seeks proposals for PIO Services on Citywide efforts or projects, including but not limited to Neighborhood Improvement Projects (NIPs). Proposals pursuant to this RFQ will be received on August 11, 2025. The responsive proposals will be reviewed by the Evaluation Committee in accordance with the criteria established in the RFQ. I have appointed the follownng individuals to serve on the Evaluation Committee: • Christina Baguer, Chief of Staff, City Manager's Office • Maria Cerna, Assistant Director, Office of Capital Improvement Projects • Lauren Firtel, Neighborhood Affairs Manager, Office of Marketing and Communications • Rodney Knowles, Assistant Director, Interim Public Works Director • Lindsey Precht, Assistant Director, Environment and Sustainabdity Department • Otniel Rodriguez, Assistant Director, Transportation and Mobility Department I have also appointed the following individuals as alternates: • Juanita Ballesteros, Sustainability and Resilience Manager, Environment and Sustainability Department • Matthew LePera, Construction Manager, Public Works Department • Kevin Pulido, Neighborhood Affairs Division Director, Office of Marketing and Communications As a reminder, this solicitation is under the cone of silence. For questions or additional information, please contact Kristy Bada at knstvbada(c miamibeachfl.gov. i u6 ky ECIM BIRBIND PUBLIC INFORMATION OUTREACH (PIO) SERVICES MIAMI BEACH Request for Qualifications (RFQ) 2025-423-DF Public Information Outreach (PIO) Services TABLE OF CONTENTS SOLICITATION SECTIONS: 0100 INSTRUCTIONS TO RESPONDENTS 0200 GENERAL CONDITIONS 0300 PROPOSAL SUBMITTAL INSTRUCTIONS & FORMAT 0400 PROPOSAL EVALUATION APPENDICES: APPENDIX A CERTIFICATION, QUESTIONNAIRE & REQUIREMENTS AFFIDAVIT (uploaded as a separate attachment) APPENDIX B SPECIAL CONDITIONS APPENDIX C SAMPLE CONTRACT APPENDIX D INSURANCE REQUIREMENTS MIAMI BEACH SECTION 0100 INSTRUCTIONS TO RESPONDENTS & GENERAL CONDITIONS 1. GENERAL. This Request for Qualifications (RFQ) is issued by the City of Miami Beach, Florida (the "City"). as the means for prospective Bidders to submit proposals for the City's consideration in evaluating qualifications to select a firm with whom it may negotiate an agreement for the purpose noted herein. The City utilizes Bidnet Direct (Government Bids Opportunities and RFP I BidNet Direct) for automatic notification of competitive solicitation opportunities and document fulfillment, including the issuance of any addendum to this RFQ. Any prospective Bidder who has received this RFQ by any means other than through Bidnet Direct must register immediately with Bidnet Direct to ensure it receives any addendum issued to this RFQ. Failure to receive an addendum may result in disqualification of the Proposal submitted. 2. BACKGROUND/PURPOSE. On October 14, 2020, the Mayor and City Commission approved the award of contract for Request for Qualifications (RFQ) 2020-118-WG for public information outreach services for right of way and facilities construction projects. The contract had a term of three (3) years with an option to renew for two (2) additional one-year periods. The current contract is set to expire on January 10, 2026 with no additional renewals available. The estimated annual expenditure for this contract is approximately $214,000.00 and is subject to increase or decrease in accordance with workload and the City's budgeting process. In order to consider a replacement agreement, the City of Miami Beach is accepting qualifications for Public Information Outreach (PIO) Services on Citywide efforts or projects including but not limited to Neighborhood Improvement Projects (NIPs). By means of this RFQ, the City desires to establish term contracts with a pool of qualified successful proposers, with the required expertise and personnel, in order to facilitate the assignment of these services for all neighborhood and facility projects. The successful proposers will work closely with city staff in developing and executing the communication efforts (public relations (PR). content production, social media coordination, video production, building contact list(s), tracking project details, email blast for events. transcribing , translation (English and Spanish) et al) for active and future construction of Capital Improvement Projects (CIP), Public Works Projects, Environmental & Sustainability projects, Transportation initiatives. Parks, and other citywide efforts. The proposers may also assist with communication for public works operations, special projects, citywide initiatives and public safety marketing campaigns. The activity produced by NIPs, Public Works Operations, parking lots, parking garages, structural and park facilities, as well as capital renewal and replacement projects generate an exponential need for proper and timely notification to the City's stakeholders. Keeping residents, business owners, Business Improvement Districts (BIDs), and civic organizations well informed and actively involved is a key factor of the City's ongoing and growing commitment to maintaining constant communication with area residents and keeping all stakeholders informed at all times. Communications regarding the individual project process is a critical element of every project. In order to achieve this, an external communication plan has been established to help guide each firm. The assigned city's project representative will provide milestones that each firm may need to, but may not be limited to, follow in three phases: Design and Pre -Construction Communications — In this phase, a plan is developed delineating how the community will be informed throughout the life of the project. The community is provided with information regarding design, when the project is to commence and how stakeholders will be affected. Meetings are held with stakeholders to introduce the project team and consultant(s) that will be working in the area. During the design phase, the firm will need to be well versed with the city's resilience program and understand any harmonization efforts and potential impacts to properties on each project. MIAMI BEACH Project Information — This phase begins concurrently with construction and is finalized when the project is substantially complete. Residents, business owners and civic organizations are provided regularly with information relevant to the progress of the work on a regular basis. Meetings are held on an as -needed basis with individual stakeholders or interested groups. The Public Information Liaison (PIL) serves as a connector between residents, stakeholders, business group(s), user departments, and the Neighborhood Affairs Division. Post -Construction Communications — In this phase, project -close out information is sent out to stakeholders informing them that construction has been finalized and providing them with contact information for various owner agencies. The awarded PIL consultant for any given project shall be responsible for turning over all final documents for future use of the City. 3. STATEMENT OF WORK REQUIRED, This Statement of Work describes and defines activities which may be required by the City for a range of services to include, but not limited to: communications planning and implementation, public relations and community involvement, establishment and execution of open office hours, the planning and execution of virtual public meetings, understanding of virtual software for virtual meetings as needed, understanding of the city's efforts in harmonization and the resilience campaign, ability to create and execute physical mailing via every door direct mail (EDDM) or other means, customer service, general translation and interpreting services, revamping project collaterals, ability to record public meetings, ability to create video recaps as needed, preparation of related media communications and collateral materials, preparation of audio/video presentations, recording of public meetings and include public comment, project planning, coordination and implementation, web content development, franchise utility communication, ability to send mass emails as the city and familiarity with mass email platforms, follow the external communications plan in each project special events coordination, hosting public meetings and other services that may be related. This includes, but is not limited to, those operations necessary for mobilization, the movement of personnel, equipment, supplies, expertise, incidentals, permits, notifications, and fees associated with such notifications, if any. The City shall request consultant services on an as -needed basis. There is no guarantee that any or all of the services described in this RFQ will be assigned during the term of this resulting agreement. Further, the Consultant is providing these services on a non-exclusive basis. The City, at its option, may elect to have any of the services set forth herein performed by other consultants or City staff. 3.1 DEFINITIONS 3.1.1 Consultant(s) - The Consultant is the Successful Proposer(s) retained by the City to perform Public Information Outreach Services on Neighborhood Improvement Projects (NIPs) described in this Scope of Services. 3.1.2 City - The City of Miami Beach 3.1.3 Department - City Departments, including but not limited to Office of Capital Improvement Projects (CIP), Transportation, Environmental & Sustainability, Marketing and Communications and the City Manager's Office. 3.1.4 Authorization to Commence Work - A letter, or written communication, issued by the Project Manager (or his/her designee) authorizing the Consultant to commence work on a specific task. Completion due dates and fees are specified in this document. 3.1.5 Proiect Manager - The City's staff member(s), manager(s) or consultant(s) with overall responsibility and authority to oversee the Public Information Outreach Services on Neighborhood Improvement Projects (NIPs) in Miami Beach. MIAMI BEACH 3.1.6 Task Assignment - One or more tasks assigned under this contract in connection with the Public Information Outreach Services on Right of Way and Facilities Projects in the City of Miami Beach. 3.2 JOB CLASSIFICATIONS AND DESCRIPTIONS 3.2.1 Project Manager: Primary point of contact with the City's Project Manager (or his/her designee) on overall activities of the contract; ensures contract compliance; manages budgets and invoices; executes special projects and performs QA/QC on all collateral materials. Responsible for entire staff assigned to this contract to include staff supervision and work production. Works with City's Project Manager on streamlining processes and developing cost effective methods of doing business. 3.2.2 Public Information Liaison: Serves as liaison between project stakeholders and Neighborhood Affairs Division. Assists the Neighborhood Affairs Division and user department for project related information and due to extensive interaction with the City of Miami Beach community, bilingual (English/Spanish) is strongly desired; completes all necessary documents listed in the external communication plan; identifies potential impacts to the public as a result of construction plans; prepares and disseminates collateral materials to the public; develops strategic alliances and partnerships with appropriate parties; prepares and presents project information for meetings; coordinates resolution of issues; record public meetings; maintains database of stakeholders; maintains project issue log; prepares information for updating website; edits website content; create and edit (for the City's approval) social media content, drafts media responses in writing as needed; coordinates and staffs formal and informal public meetings; arranges field meetings and special events and executes other duties relevant to the position. 3.2.3 Assistant Public Information Liaison: Provides support to the public information liaison for each of the tasks listed above. Should be able to create a database, conduct door-to-door outreach and assist with other clerical needs. (English/Spanish) is desired. Assist stakeholder followup and interaction, particulary in regards to harmonization documents. The position will be utilized at the decision of the project team for certain needs. Should have an understanding of communication tools, the external communications plan, virtual meeting software, and will execute other duties relevant to the position. 3.2.4 Graphic Designer: Designs and maintains collateral materials; creates and updates templates and newsletter layouts; depicts project information on maps that serve as visual explanations to stakeholders; assist in the products of AudioNideo (AN) or web content for social media; performs other duties relevant to the position. Familiarity with municipal governments and/or construction concepts are a plus. 3.3 CONSULTANT RESPONSIBILITIES 3.3.1 Coordination with the City: All aspects of each task shall be coordinated through the Office of Marketing and Communications, Director (or his/her designee); All authorizations and approvals shall be in writing and executed by the Neighborhood Affairs Manager (or his/her designee) prior to the commencement of work. 3.3.2 Services to be provided: The following procedures are general for all projects. One or more of them may be necessary depending on the scope of the project. The necessary steps will be identified, and a schedule of activities will be established by the City's Project Manager in coordination with the Neighborhood Affairs Manager. MIAMI BEACH If the procedural regulations referenced herein are revised or superseded before the services by the CONSULTANT are rendered, compliance with the most up-to-date version and/or amendments/statutes will be required. 3.3.3 Public Relations, Community Involvement and Customer Service: The successful firms may be tasked with the following duties and responsibilities: • Close coordination with the Neighborhood Affairs Division staff • Developing public involvement plans in close coordination with the external communication plan • Developing project -related informational materials • Collateral production (English/Spanish) • Social media needs — Photography & Video Content production and editing as needed • Communicating project information and addressing citizen/stakeholder concerns • Take all phone calls related to the individual project • Preparing related media communications and informational materials • Preparing talking points • Preparing information for dissemination through the Neighborhood Affairs Division and/or user department • Ability to create, plan and execute effective mailers using every door direct mail (EDDM) or other services • Coordinating emergency communications • Preparing emergency collateral quickly and effectively • Developing presentations and talking points • Planning, organizing and attending special events and meetings • Preparing audio/video presentations • Ability to record public meetings and public comments • Writing newsletters and feature stories • Translating collateral material developed • Designing and developing templates and graphics informational materials (usually maps that depict project information) • Preparing web content and web copywriting • Developing ads • Coordinating franchise utility communication • Arranging and documenting field meetings • Stakeholder satisfaction surveys • Coordinating media/special events such as public meetings, block parties, community meetings, and ribbon cuttings, etc. • Prepare and present encroachment information for public projects • Prepare and present harmonization agreements and related documents • Prepare, plan, execute and document harmonization meetings as needed • Coordinate special events as needed • Ability to host virtual meetings using Zoom, Microsoft teams or other appropriate platforms • Ability to send and respond to emails through a city domain (if assigned). • Ability to send mass emails through email marketing software, through the City's or awarded firm(s) own. 3.1 Interested Parties. Interested parties are invited to submit proposals in accordance with Section 0300. A Pre -proposal conference will be held in accordance with Section 0100, Sub -sections 6 and 7. All proposals will be evaluated in accordance with the criteria found in Section 0400. MIAMI BEACH 4. ANTICIPATED RFQ TIMETABLE. The tentative schedule for this solicitation is as follows: RFQ Issued June 27, 2025 Pre -Proposal Meeting July 7, 2025 at 10:00am EDT Microsoft Teams Need help? Join the meeting now Meeting ID: 295 322 845 447 4 Passcode: B9og96WZ Dial in by phone +1 786-636-1480„566448299# United States, Miami Find a local number Phone conference ID: 566 448 299, then # Deadline for Receipt of Questions July 25, 2025 at 5:00pm EDT Responses Due August 11, 2025 at 3:00pm EDT Microsoft Teams Need help? Join the meeting now Meeting ID: 265 247 126 780 7 Passcode: Qx329vg6 Dial in by phone -r ; iou uLu i4ou„463772885# United States, Miami Find a local number Phone conference ID: 463 772 885, then # Evaluation Committee Review TBD Tentative Commission Approval October 29, 2025 Contract Negotiations Following Commission Approval 5. PROCUREMENT CONTACT. Any questions or clarifications concerning this solicitation shall be submitted to the Procurement Contact noted below: Procurement Contact Telephone Email: Dannv Flores (305)673 7000, x26652 da_n>n ores miamibeachfl. The Proposal title/number shall be referenced on all correspondence. All questions or requests for clarification must be received no later than fifteen (15) calendar days prior to the date proposals are due as scheduled in Section 0100- 5. All responses to questions/clarifications will be sent to all prospective Bidders in the form of an addendum. " AIAMI BEACH 6. PRE -PROPOSAL MEETING OR SITE VISIT(S). A pre -proposal meeting or site visits) may be scheduled. Attendance for the pre -proposal meeting shall be via web conference and recommended as a source of information but is not mandatory. Bidders interested in participating in the Pre -Proposal Meeting must follow these steps: Microsoft Teams Need help? Join the meeting now Meeting ID: 295 322 845 447 4 r�{c, B9og96WZ Dial in by phone +1 786-636-1480„566448299# United States, Miami Find a local number Phone conference ID: 566 448 299, then # Bidders who are participating should send an email to the contact person listed in this RFQ expressing their intent to participate. 7. PRE -PROPOSAL INTERPRETATIONS. Oral information or responses to questions received by prospective Bidders are not binding on the City and will be without legal effect, including any information received at pre -submittal meeting or site visit(s). The City, by means of Addenda, will issue interpretations or written addenda clarifications that are considered necessary by the City in response to questions. Only questions answered by written addenda will be binding and may supersede terms noted in this solicitation. Addendum will be released through Bidnet Direct. Any prospective bidder who has received this RFQ by any means other than through Bidnet Direct must register immediately with Bidnet Direct to ensure it receives any addendum issued to this RFQ. Failure to receive an addendum may result in disqualification of the Proposal. Written questions should be received no later than the date outlined in the Anticipated RFQ Timetable section. 8. CONE OF SILENCE. This RFQ is subject to, and all bidders are expected to be or become familiar with. the City's Cone of Silence Requirements, as codified in Section 2-486 of the City Code. Bidders shall be solely responsible for ensuring that all applicable provisions of the City's Cone of Silence are complied with and shall be subject to any and all sanctions, as prescribed therein, including rendering their response voidable, in the event of such non-compliance. Communications regarding this solicitation are to be submitted in writing to the Procurement Contact named herein with a copy to the City Clerk at rafaelgranado anmiamibeachfl.gov 9. ADDITIONAL INFORMATION OR CLARIFICATION. After proposal submittal, the City reserves the right to require additional information from Bidders (or Bidder team members or sub -consultants) to determine qualifications (including, but not limited to, litigation history, regulatory action, or additional references) and financial capability (including, but not limited to, annual reviewed/audited financial statements with the auditors notes for each of their last two complete fiscal years). 10. BIDDER'S RESPONSIBILITY. Before submitting a response, each Bidder shall be solely responsible for making any and all investigations, evaluations, and examinations, as it deems necessary, to ascertain all conditions and requirements affecting the full performance of the contract. Ignorance of such conditions and requirements, and/or failure to make such evaluations, investigations, and examinations, will not relieve the Bidder from any obligation to comply with every detail and with all provisions and requirements of the contract and will not be accepted as a basis for any subsequent claim whatsoever for any monetary consideration on the part of the Bidder. 11. DETERMINATION OF AWARD. The City Manager may appoint an evaluation committee to assist in the evaluation of proposals received. The evaluation committee is advisory only to the city manager. The city manager may consider the information provided by the evaluation committee process and/or may utilize other information deemed MIAMI BEACH relevant. The City Manager's recommendation need not be consistent with the information provided by the evaluation committee process and takes into consideration Miami Beach City Code Section 2-369, including the following considerations: (1) The ability, capacity, and skill of the Bidder to perform the contract. (2) Whether the Bidder can perform the contract within the time specified, without delay or interference. (3) The character, integrity, reputation, judgment, experience, and efficiency of the Bidder. (4) The quality of performance of previous contracts. (5) The previous and existing compliance by the Bidder with laws and ordinances relating to the contract. The City Manager may recommend to the City Commission the Bidder(s) s/he deems to be in the best interest of the City or may recommend rejection of all proposals. The City Commission shall consider the City Manager's recommendation and may approve such recommendation, The City Commission may also, at its option, reject the City Manager's recommendation and select another Proposal or Proposals that it deems to be in the best interest of the City, or it may also reject all Proposals. 12. NEGOTIATIONS. Following selection, the City reserves the right to enter into further negotiations with the selected Bidder. Notwithstanding the preceding, the City is in no way obligated to enter into a contract with the selected Bidder in the event the parties are unable to negotiate a contract. It is also understood and acknowledged by Bidders that no property, contract, or legal rights of any kind shall be created at any time until and unless an Agreement has been agreed to, approved by the City, and executed by the parties. 13. E-VERIFY. As a contractor, you are obligated to comply with the provisions of Section 448.095, Fla. Stat., "Employment Eligibility." Therefore, you shall utilize the U.S. Department of Homeland Security's E-Verify system to verify the employment eligibility of all new employees hired by the Contractor during the term of the Contract and shall expressly require any subcontractors performing work or providing services pursuant to the Contract to utilize the U.S. Department of Homeland Security's E-Verify system to verify the employment eligibility of all new employees hired by the subcontractor during the Contract term. 14. BIDNET DIRECT. The Procurement Department utilizes Bidnet Direct, as its electronic bidding (e-Bid) platform. If you would like to be notified of available competitive solicitations released by the City, you must register through Bidnet Direct, www.bidnetdirect.com/florida/cityofmiamibeach. Registration is easy and will only take a few minutes, For detailed instructions on registering and submitting electronic bids, visit https://www.miamibeachfl.gov/city- hall/procurement/for-approval-how-to-become-a-vendor/. If you have any questions regarding this system or registration, please visit the link above or contact Bidnet Direct at support@Bidnet.com or 1-800-835-4603 option 2. 15. HOW TO MANAGE OR CREATE A VENDOR PROFILE ON VENDOR SELF SERVICE (VSS). In addition to registering with Bidnet Direct, the City encourages vendors to register with our online Vendor Self -Service web page, allowing City vendors to easily update contacts, attachments (W-9), and commodity information. The Vendor Self - Service (VSS) webpage (https://selfservice.miamibeachfl.qov/vssNendors/default.aspx) will also provide you with purchase orders and payment information. Should you have any questions or comments, do not hesitate to submit them to vendorsupport(@miamibeachfl.gov. 16. SUPPLIER DIVERSITY. The City has established a registry of LGBT-owned businesses, as certified by the National LGBT Chamber of Commerce (NGLCC), and small and disadvantaged businesses, as certified by Miami - Dade County. See authorizing resolutions here. MIAMI BEACH If your company is certified as an LGBT-owned business by NGLCC or as a small or disadvantaged business by Miami -Dade County, click on the link below to be added to the City's supplier registry (Vendor Self -Service) and bid system (Bidnet Direct, Supplier -to -Government). These are two different systems, and it is important that you register for both. Click to see acceptable certification and to register: hops://www.miamibeachfi.gov/city-hall/procuremenUhow-to- become-a-vendor/. Balance of Page Intentionally Left Blank MIAMI BEACH SECTION 0200 GENERAL CONDITIONS FORMAL SOLICITATIONS TERMS & CONDITIONS - GOODS AND SERVICES. By virtue of submitting a proposal in response to this solicitation, the Bidder agrees to be bound by and in compliance with the Terms and Conditions for Services (dated 10.27.2022), incorporated herein, which may be found at the following link: hops://www. miamibeachfi.gov/city-hall/procuremenUstandard-terms-and-conditions/ Balance of Page Intentionally Left Blank MIAMI BEACH SECTION 0300 PROPOSAL SUBMITTAL INSTRUCTIONS AND FORMAT 1. ELECTRONIC RESPONSES (ONLY). Proposals must be submitted electronically through Bidnet Direct on or before the date and time indicated. Hard copy proposals or proposals received through email or facsimile are not acceptable and will be rejected. A bidder may submit a modified proposal to replace all or any portion of a previously submitted proposal until the deadline for proposal submittals. The City will only consider the latest version of the bid. Electronic proposal submissions may require the uploading of attachments. All documents should be attached as separate files in accordance with the instructions included in Section 4 below. Attachments containing embedded documents or proprietary file extensions are prohibited. It is the Bidder's responsibility to ensure that its bid, including all attachments, is uploaded successfully. Only proposal submittals received and time stamped by Bidnet Direct prior to the proposal submittal deadline shall be accepted as submitted in a timely manner. Late bids cannot be submitted and will not be accepted. Bidders are cautioned to allow sufficient time for the submittal of bids and uploading of attachments. Any technical issues must be submitted to Bidnet Direct by contacting support(d�Bidnet.com or 1-800-835-4603 option 2. The City cannot assist with technical issues regarding submittals and will in no way be responsible for delays caused by any technical or other issue. It is the sole responsibility of each Bidder to ensure its Proposal is successfully submitted in Bidnet Direct prior to the deadline for proposal submittals. 2. NON -RESPONSIVENESS. Failure to submit the following requirements shall result in a determination of non - responsiveness. Non -responsive proposals will not be considered. 1. Certification.. Questionnaire & Requirements Affidavit (Appendix A, uploaded separately to Bidnet Direct). 2. Failure to comply with the Minimum Eligibility Requirements (if applicable). 3. OMITTED OR ADDITIONAL INFORMATION. Failure to complete and submit the Certification, Questionnaire & Requirements Affidavit (uploaded separately to Bidnet Direct) with the bid and by the deadline for submittals shall render a proposal non -responsive. Non -responsive proposals will not be considered. With the exception of the Certification, Questionnaire & Requirements Affidavit (uploaded separately to Bidnet Direct), the City reserves the right to seek any omitted information/documentation or any additional information from the Bidder or other source(s), including but not limited to any firm or principal information, applicable licensure. resumes of relevant individuals, client information, financial information, or any information the City deems necessary to evaluate the capacity of the Bidder to perform in accordance with contract requirements. Failure to submit any omitted or additional information in accordance with the City's request shall result in the Proposal being deemed non -responsive. 4. ELECTRONIC PROPOSAL FORMAT. In order to maintain comparability, facilitate the review process, and assist the Evaluation Committee in review of proposals, it is strongly recommended that proposals be organized and tabbed in accordance with the tabs and sections as specified below. The electronic submittal should be tabbed as enumerated below and contain a table of contents with page references. The electronic Proposal shall be submitted through the "Documents" attachment tab in Bidnet Direct. MIAMI BEACH, Cover Letter, Table of Contents, and Proposal Certification, Questionnaire & Requirements Affidavit 1.1 Cover Letter and Table of Contents. The table of contents should indicate the tabs, sections with tabs. and page numbers to facilitate the evaluation committee's review. The cover letter must be signed by a principal or agent able to bind the firm. 1.2 Proposal Certification, Questionnaire & Requirements Affidavit (Appendix A) (Attached Separately to Bidnet Direct). Failure to complete and submit the Certification. Questionnaire & Requirements Affidavit with the bid shall result in the bid being deemed non -responsive. Experience and Qualifications 2.1 Organizational Chart: An organizational chart depicting the structure and lines of authority and communication for all firms, principals, and personnel (and resumes for each) involved in the project. Include information that describes the intended structure regarding project management, accountability and compliance with the terms of the RFQ. 2.1.2 Key Team Members. Provide a comprehensive summary that elaborates on the experience and qualifications of the following key team members: • Project Manager • Public Information Liaison • Assistant Public Information Liaison • Graphic Designer 2.2 Relevant Experience of Prime Proposer (or its principals): Submit at least three (3) detailed projects with information regarding the history, relevant experience and proven track record of providing the scope of services as identified in this solicitation to public sector clients, municipal governments.. agencies or levels of government for the firm and/or its principals. For each project that the proposer (inclusive of the project manager, public information liaison, assistant public information liaison, and graphic designer) submits as evidence of similar experience, the following is required: project description, role of the firm and responsibilities, agency (client) name, agency (client) contact, contact telephone and email, month and year the whole project was started and completed, and your firm's term of engagement. For each project provide the following: a. project name and scope of services provided; b. name of individuals that worked on the referenced project that have been included in Section 2.1 above. c. client: d. client project manager and contact information; e. costs of the services provided: and f. term of the engagement. 2.3 Relevant Experience of Sub-consultant(s)/Sub-contractors) (if applicable): Summarize projects where the Sub-consultant(s)/Sub-contractors) and/or its principals have provided professional public information outreach services, to public sector clients, municipal governments, agencies or other levels of government. For each project provide the following: a. project name and scope of services provided; b, name of individuals that worked on the referenced project that have been included in Section 2.1 above. c. client: d. client project manager and contact information; e. costs of the services provided; and term of the engagement. f. Resumes for each assigned team member of the sub-consultants)/sub-contractor(s) MIAMI BEACH 2.4 Evidence of Prior Working Experience: If sub-consultant(s)/sub-contractor(s) are included in the proposal, submit evidence that the proposed team has successfully collaborated on prior projects. For each project, submit the project description, agency name, agency contract, contact telephone & email, year(s), and term of engagement. and Methodo Submit detailed information on the approach and methodology that the Proposer and its team has utilized on previous engagements to accomplish a similar scope of work, including detailed information, as applicable, which addresses, but need not be limited to: • Project specific approach to handling communication for neighborhoods, Homeowner Associations (HOAs), versus parks, NIP's, facilities and public information campaigns. • General communications p►an for public information and outreach. • Demonstrate an understanding of various construction project methods such as design -bid -build vs. design - build construction. Suggest innovative ways to communicate with and/or educate the public on the differences, drawbacks, benefits of each, etc. • Additional cost-effective methods, that may not currently be in use by the City, to actively engage and keep stakeholders informed. Note that current cost-effective methods currently utilized by the City include: Email blasts via Constant Contact and/or regular email; project pages on the Miami Beach website and associated websites; door- to -door distributions; Maintenance of Traffic for all projects posted on the City's website or GIS' website; as needed, regular construction updates are sent out for each individual project; Abobe design and Indesign products (and similar software) outreach collateral templates, in various common formats, are available for use; and meetings with HOAs/affected stakeholders occur regularly. • Description of the quality assurance and quality control (QA/QC) process used by the Proposer to ensure sufficient management of the contract and required deliverables. • Description of the intended billing and invoicing procedure. • Submit a sample video (archival) up to three (3) minutes in length illustrating the firm's ability to inform the public including but not limited to the following topics: Sargassum, a Design/Bid/Build vs. Design/Build process, or harmonization processes. Balance of Page Intentionally Left Blank SECTION 0400 PROPOSAL EVALUATION 1. EVALUATION COMMITTEE. An Evaluation Committee, appointed by the City Manager. may meet to evaluate each Proposal in accordance with the qualitative criteria set forth below. In doing so, the Evaluation Committee may review and score all proposals received, with or without requiring presentations. It is important to note that the Evaluation Committee is advisory only and does not make an award recommendation to the City Manager or the City Commission. The City Manager will utilize the results to take one of the following actions: In the event that only one responsive Proposal is received, the City Manager, after determination that the sole responsive Proposal materially meets the requirements of the RFQ, may, without an evaluation committee, recommend to the City Commission that the Administration enter into negotiations or The City Manager may recommend that the City Commission authorize negotiations or award a contract to one or more firms in accordance with Section 0100, Sub -section 11. or c. The City Manager may Recommend that the City Commission short-list one or more firms for further consideration by the Evaluation Committee or d. The City Manager may recommend to the City Commission that all firms, if more than one (1) responsive submittal is received, be rejected. 2. PRESENTATIONS BY SHORT-LISTED FIRMS. If a short -listing of firms responding to this RFQ is approved, the short-listed firms may be required to make presentations to and be interviewed by the Evaluation Committee. In further considering the short-listed firms, the Evaluation Committee will utilize the criteria set forth in Sub -section 4 below. 3. TECHNICAL ADVISORS, The City, at its discretion, may utilize technical or other advisers to assist the evaluation committee or the City Manager in evaluating proposals. 4. EVALUATION CRITERIA. Responsive, responsible proposals will be evaluated in accordance with the following criteria: 5. QUALITATIVE CRITERIA. The Evaluation Committee shall review responsive, responsible proposals and assign points for the qualitative factors only. The Evaluation Committee shall not consider quantitative factors (e.g.. veteran's preference) in its review of proposals. The Evaluation Committee shall act solely as an advisory to the City Manager. The results of the Evaluation Committee process do not constitute an award recommendation. The City Manager may utilize, but is not bound by, the results of the Evaluation Committee process, as well as consider any feedback or information provided by staff. consultants, or any other third party in developing an award recommendation in accordance with Section 0100, Sub -section 9. In its review of proposals received, the Evaluation Committee may review and score all proposals, with or without conducting interview sessions, in accordance with the evaluation criteria. 6. QUANTITATIVE CRITERIA. Following the results of the evaluation of the qualitative criteria by the Evaluation Committee, the Bidders may receive additional points, which will be added by City staff. Veterans' Preference points will be assigned in accordance with Section 2-374 of the City Code. 7. DETERMINATION OF FINAL RANKING. The sum of the evaluation criteria points will be converted to rankings in accordance with the example below: Qualitative Points 82 74 1 80 Committee Quantitative Points 10 5 0 Member 1 Total 92 79 80 Rank 1 3 2 Qualitative Points 82 85 72 Committee Quantitative Points 10 5 0 Member 2 Total 92 90 72 Rank 1 2 3 Qualitative Points 90 74 66 Committee Quantitative Points 10 5 0 Member 2 Total 100 79 66 Low Aggregate Rank 1 2 3 It is important to note that the results of the proposal evaluation process in accordance with Section 0400 do not represent an award recommendation. The City Manager will utilize the results of the proposal evaluation process and any other information he deems appropriate to develop an award recommendation to the City Commission, which may differ from the results of the proposal evaluation process and final rankings. Balance of Pape Intentionally Left Blank APPENDIX A A MIi Certification, Questionnaire & Requirements Affidavit (uploaded as a separate attachment) 2025-423- D F Public Information Outreach (PIO) Services PROCUREMENT DEPARTMENT 1755 Meridian Avenue, 3rd Floor Miami Beach, Florida 33139 APPENDIX B MIAMI BEACH Special Conditions 2025-423- D F Public Information Outreach (PIO) Services PROCUREMENT DEPARTMENT 1755 Meridian Avenue, 3rd Floor Miami Beach, Florida 33139 1. TERM OF CONTRACT. The term of the Agreement resulting from this RFQ shall be for an initial term of three (3) years. 2. OPTION TO RENEW, The City, through its City Manager, will have the option to extend for one (1) two-year renewal term or two (2) one-year renewal terms at the City Manager's sole discretion. The successful Contractor shall maintain, for the entirety of any renewal period, the same terms and conditions included within the originally awarded contract. Continuation of the contract beyond the initial period, and any option subsequently exercised, is a City prerogative and not a right of the successful Contractor. 3. COST ADJUSTMENTS. On or about the anniversary of each contract year, the Contractor may request, and the city manager may approve, a cost adjustment based on documented cost increases for the following contract year. Cost adjustments should be limited to changes in the applicable Bureau of Labor Statistics index for the local region or other verifiable evidence of price increases. The Contractor's adjustment request must substantiate the requested increase. The City of Miami Beach, through its city manager, reserves the right to approve a requested adjustment or may terminate the Agreement and readvertise for bids for the goods or services. 4. NEGOTIATIONS. Upon approval of selection by the City Commission, negotiations between the City and the selected Consultant will take place to arrive at a mutually acceptable Agreement, including the final scope of services, deliverables, and cost of services. 5. COMPETITIVE SPECIFICATIONS. It is the goal of the City to maximize competition for the project among suppliers & contractors. Consultant shall endeavor to prepare all documents, plans and specifications that are in accordance with this goal. Under no condition shall the Consultant include means & methods or product specifications that are considered "sole source" or restricted without prior written approval of the City. 6. CHANGE OF PROJECT MANAGER. A change in the Consultant's project manager (as well as any replacement) shall be subject to the prior written approval of the Neighborhood Affairs Division (Manager or Director) or user department Director. Replacement (including reassignment) of an approved project manager or public information officer shall not be made without submitting a resume for the replacement staff person and receiving prior written approval from the aforementioned staff (i.e., the City project manager). 7. SUB -CONSULTANTS. The Consultant shall not retain, add, or replace any sub -consultant without the prior written approval of the City Manager in response to a written request from the Consultant stating the reasons for any proposed substitution. Any approval of a sub -consultant by the City Manager shall not in any way shift the responsibility for the quality and acceptability by the City of the services performed by the sub -consultant from the Consultant to the City. The quality of services and acceptability to the City of the services performed by sub -consultants shall be the sole responsibility of the Consultant. 8. LICENSURE. Consultant(s) shall require employees performing work for this contract to hold and maintain the adequate license or certification necessary (County, State, or otherwise) tc successfully complete the work herein specified throughout the contract term. APPENDIX C MIAMI BEACH Sample Contract 2025-423- D F Public Information Outreach (PIO) Services PROCUREMENT DEPARTMENT 1755 Meridian Avenue, 3,d Floor Miami Beach, Florida 33139 APPENDIX D MIAMI BEACH INSURANCE REQUIREMENTS 2025-423- D F Public Information Outreach (PIO) Services PROCUREMENT DEPARTMENT 1755 Meridian Avenue, 3,d Floor Miami Beach, Florida 33139 TYPE 7 — PROFESSIONAL SERVICES (NON -CONSTRUCTION) INSURANCE REQUIREMENTS The vendor shall maintain the below required insurance in effect prior to awarding the contract and for the duration of the contract. The maintenance of proper insurance coverage is a material element of the contract and failure to maintain or renew coverage may be treated as a material breach of the contract, which could result in withholding of payments or termination of the contract. A. Workers' Compensation Insurance for all employees of the Contractor as required by Florida Statute Chapter 440 and Employer Liability Insurance with a limit of no less than $1,000,000 per accident for bodily injury or disease. Should the Contractor be exempt from this Statute, the Contractor and each employee shall hold the City harmless from any injury incurred during performance of the Contract. The exempt contractor shall also submit (i) a written statement detailing the number of employees and that they are not required to carry Workers' Compensation insurance and do not anticipate hiring any additional employees during the term of this contract or (ii) a copy of a Certificate of Exemption. B. Commercial General Liability Insurance on an occurrence basis, including products and completed operations, property damage, bodily injury and personal & advertising injury with limits no less than $1,000,000 per occurrence, and $2,000,000 general aggregate. C. Automobile Liability Insurance covering any automobile, if vendor has no owned automobiles, then coverage for hired and non -owned automobiles, with limit no less than $1,000,000 combined per accident for bodily injury and property damage. D. Professional Liability (Errors & Omissions) Insurance appropriate to the Consultant's profession, with limit no less than $1,000,000. Additional Insured - City of Miami Beach must be included by endorsement as an additional insured with respect to all liability policies (except Professional Liability and Workers' Compensation) arising out of work or operations performed on behalf of the contractor including materials, parts, or equipment furnished in connection with such work or operations and automobiles owned, leased, hired or borrowed in the form of an endorsement to the contractor's insurance. Notice of Cancellation - Each insurance policy required above shall provide that coverage shall not be cancelled, except with notice to the City of Miami Beach c/o EXIGIS Insurance Compliance Services. Waiver of Subrogation — Vendor agrees to obtain any endorsement that may be necessary to affect the waiver of subrogation on the coverages required. However, this provision applies regardless of whether the City has received a waiver of subrogation endorsement from the insurer. Acceptability of Insurers — Insurance must be placed with insurers with a current A.M. Best rating of A:VII or higher. If not rated, exceptions may be made for members of the Florida Insurance Funds (i.e. FWCIGA, FAJUA). Carriers may also be considered if they are licensed and authorized to do insurance business in the State of Florida. Verification of Coverage — Contractor shall furnish the City with original certificates and amendatory endorsements, or copies of the applicable insurance language, effecting coverage required by this contract. All certificates and endorsements are to be received and approved by the City before work commences. However, failure to obtain the required documents prior to the work beginning shall not waive the Contractor's obligation to provide them. The City reserves the right to require complete, certified copies of all required insurance policies, including endorsements, required by these specifications, at any time. CERTIFICATE HOLDER MUST READ: City of Miami Beach c/o Exigis Insurance Compliance Services P.O. Box 947 Murrieta, CA 92564 Kindly submit all certificates of insurance, endorsements, exemption letters to our servicing agent, EXIGIS, at: Certificates-miamibeach(c�riskworks.com Special Risks or Circumstances - The City of Miami Beach reserves the right to modify these requirements, including limits, based on the nature of the risk, prior experience, insurer, coverage, or other special circumstances. Compliance with the foregoing requirements shall not relieve the vendor of his liability and obligation under this section or under any other section of this agreement. ATTACHMENT C SUNBIZ & PROPOSAL RESPONSE TO RFQ F1UR16A UkPARTMCMUrSTnii Division of CoavoannoNs 4i. mr—,r, � 7- 4 C'il F2 -Co(Qj I $4o"41S7Y Fr I1' Detail by FEI/EIN Number Flonda Limited Liability Company HML PUBLIC OUTREACH LLC Filing )nformatioin Document Number L10000042405 FEIIEIN Number 27-2423435 Date Filed 04/20/2010 State FL Status ACTIVE Last Event REINSTATEMENT Event Date Filed 11/02/2021 PrJncipal Address 1255 Dove Avenue Miami Springs, FL 33166 Changed: 10/1312022 Mailing Address 1255 Dove Avenue MIAMI SPRINGS, FL 33166 Changed: 10/13/2022 Registered Agent Name & Address PALACIO, ALINA R 17420 NW 81 AVENUE HIALEAH, FL 33015 Name Changed 11102/2021 Autbarized_P�n�on($14vi$il Name & Address Title MGRM https:l/search.sunbiz.org/Inquiry/Corporation Sea rch/SearchResultDetait?inquirytype=FeiNumber&directionType=Initial&searchNameOrder=272423435L100000424050&aggregateId=flat- II00000424 05- .. 112 9/23/25, 2:09 PM Detail by FEI/EIN Number LESLIE, HEATHER M 1255 DOVE AVENUE MIAMI SPRINGS, FL 33166 Annual Reports Report Year Filed Date 2023 01 /27/2023 2024 01/09/2024 2025 01/13/2025 Document lmagg$ 01/13/2025 --ANNUAL REPORT View Image In PDF format 01/09/2024 — ANNUAL REPORT _View image in PDF format 01/27/2023 -- ANNUAL REPORT View image in PDF format 01 /21/2022 --ANNUAL REPORT View image in PDF format 11/02/2021 -- REINSTATEMENT View Image in PDF format 03/18/2020 --ANNUAL REPORT View image in PDF format 03/14/2019 --ANNUAL REPORT View image in PDF format 02/28/2018 --ANNUAL REPORT View image in PDF format 03/07/2017 --ANNUAL REPORT View image in PDF format 03/26/2016 -- ANNUAL REPORT View image in PDF format 02/12/2015 — ANNUAL REPORT View image in PDF format 01/30/2014 --ANNUAL REPORT View image in PDF format 02/14/2013 --ANNUAL REPORT View image in PDF format 03/01/2012 --ANNUAL REPORT View image in PDF format 04/26/2011 --ANNUAL REPORT View image in PDF format 04/20/2010 -- Florida Limited Liability View image in PDF format https://search.sunbiz.org/Inquiry/CorporationSea rch/Search ResultDetail?inq u i rytype=FeiNumber&di rectionType=Initial&searchNa meOrder=272423435L 100000424050&aggregateld=flal-110000042405-... 2/2 MIAMIBEACH • A<'. L..d . tirr. I dRti� FQualifica August 25, 2025 A PROPOSAL BY HML public outreach III years x s 1W • 1.1 [Z 01 01aIfW 01 Cover Letter, Table of Contents, and Proposed Certification, Questionnaire & Required Affidavit 1.1 Cover Letter 3 1.2 Proposal Certification, Questionnaire and 4 Required Affidavit forms 02 Experience and Qualifications h 2.1 Organizational Chart and Resumes 12 2.1.2 Key Team Members 33 2.2 Relevant Experience of Prime Proposer 46 2.3 Relevant Experience of Sub -consultant 54 2.4 Evidence of Prior Working Conditions 55 Approach and Methodology 3.1 Communicating Approaches to Groups 58 3.2 General Communications Plan 65 3.3 Understanding of Various 69 Construction Project Methods 3.4 Cost -Effective Methods 73 3.5 Quality Assurance/Quality Control Process 79 3.6 Billing and Invoicing Procedures 82 3.7 Sample Video 83 3.7.1 Video Link with Thumbnail 83 3.7.2 Video Storyboard 84 J. -i Mr iL 401 AP ,4 A r r�S Dover Letter, Table of Contents, and Proposal Certification, Questionnaire and Required Affidavit August 25, 2025 City of Miami Beach Procurement Department 1755 Meridian Avenue, 3rd Floor Miami Beach, FL 33139 Subject: Proposal Submission for RFQ 2025-423-DF Public Information Outreach Services Dear Evaluation Committee Members, I am pleased to submit HML Public Outreach's qualifications for RFQ 2025-423-DF. Since 2010, HML has partnered with the City of Miami Beach on some of its most challenging and high -profile infrastructure and neighborhood improvements projects, providing dedicated, proactive and transparent communication that keeps residents, businesses and stakeholders informed every step of the way. Over the past 15 years, Team HML has continued to grow and expand its depth of resources by developing talented professionals who are dedicated to addressing the questions and expectations of Miami Beach's vibrant and diverse community. Throughout our years of service, we have intentionally focused on South Florida projects, particularly in coastal communities, allowing our team to become deeply entrenched in the neighborhoods we serve. Our local experience includes resilience, transportation and neighborhood improvements projects — such as the multi -phase West Avenue Neighborhood Improvements, Indian Creek Drive Flooding Mitigation Project, and 41 Street Corridor Revitalization Project — as well as extensive coastal community work for the Florida Department of Transportation, Bal Harbour Village, Village of Key Biscayne and City of Hollywood CRA. These efforts required clear, bilingual outreach, door-to-door engagement, harmonization coordination and real-time responsiveness. Throughout this submittal, you'll find key examples hyperlinked so you can easily view collateral, videos and outreach campaigns we have successfully delivered for our clients. We are also proud to be joined in this pursuit by our trusted partners at Graph Code, with whom we have successfully collaborated to provide technology -based outreach solutions, including our ongoing work to lead public outreach services on the Golden Glades Interchange Reconstruction Project — the largest traditional design -bid -build project in FDOT's history. At HML, we believe every project deserves communication that goes beyond updates: it should build trust, foster relationships and create shared ownership of community improvements. We are excited for the opportunity to continue supporting the City of Miami Beach in meeting its commitment to excellence in public information outreach. Thank you for your consideration. We look forward to the possibility of continuing to serve the City and contributing to its innovative and resilient future. Warm regards, Heather M. Leslie Principal, HML Public Outreach /Jl _.&!.. - v% *"' Solicitation No: Solicitation Title: Solicitation No. Solicitation Title 2025-423-DF Public Information Outreach (PIO) Services BIDDER'S NAME: HML Public Outreach NO. OF YEARS IN BUSINESS: NO. OF YEAR INESS NO. OF EMPLOYEES: 15 LOCALLY: 115 1 9 OTHER NAME(S) BIDDER HAS OPERATED UNDER IN THE LAST 10 YEARS: NA BIDDER PRIMARY ADDRESS (HEADQUARTERS): 1255 Dove Avenue CITY: Miami Springs STATE: ZIP CODE: FL 33166 TELEPHONE NO.: 305-905-5876 TOLL FREE NO.: NA FAX NO.: NA BIDDER LOCAL ADDRESS: 1255 Dove Avenue CITY: Miami Springs STATE: ZIP CODE: FL 33166 PRIMARY ACCOUNT REPRESENTATIVE FOR THIS ENGAGEMENT: Heather M Leslie ACCOUNT REP TELEPHONE NO.: 305-905-5876 ACCOUNT REP TOLL -FREE NO.: NA ACCOUNT REP EMAIL: heather@hmlpublicoutreach.com FEDERAL TAX IDENTIFICATION NO.: 27-2423435 By virtue of submitting a bid, Bidder agrees: a) to complete and unconditional acceptance of the terms and conditions of this document, inclusive of this solicitation, all specifications, attachments, exhibits and appendices and the contents of any Addenda released hereto; b) to be bound, at a minimum, to any and all specifications, terms and conditions contained herein or Addenda; c) that the Bidder has not divulged, discussed, or compared the proposal with other bidders and has not colluded with any other bidder or party to any other bid; d) that Bidder acknowledges that all information contained herein is part of the public domain as defined by the State of Florida Sunshine and Public Records Laws; e) the Bidder agrees if this bid is accepted, to execute an appropriate City of Miami Beach document for the purpose of establishing a formal contractual relationship between the Bidder and the City of Miami Beach, Florida, for the performance of all requirements to which the bid pertains; and f) that all responses, data and information contained in the bid submittal are true and accurate. The individual named below affirms that s/he is the principal of the applicant and duly authorized to execute this questionnaire. The contents of said document(s) are complete, accurate, and correct to the best of their knowledge and belief. Name of Bidder's Authorized Representative: Title of Bidder's Authorized Heather M Leslie Representative: Principal SECTION 2 - ACKNOWLEDGEMENT OF ADDENDUM After the issuance of the solicitation, the City may release one or more addenda to the solicitation, which may provide additional information to bidders or alter solicitation requirements. The City will strive to reach every Bidder, having received solicitation through the City's e-procurement system. However, Bidders are solely responsible for assuring they have received all addenda issued pursuant to the solicitation. This Acknowledgement of Addendum section certifies that the Bidder has received all addendum released by the City pursuant to this solicitation. Failure to obtain and acknowledge receipt of all addenda may result in proposal disqualification. 4 Enter Initial to Confirm Receipt Enter Initial to Confirm Receipt Enter Initial to Confirm Receipt HML Addendum 1 Addendum 6 Addendum 11 HML Addendum 2 Addendum 7 Addendum 12 HML Addendum 3 Addendum 8 Addendum 13 Addendum 4 Addendum 9 Addendum 14 Addendum 5 Addendum 10 1 Addendum 15 If additional confirmation of addendum is required, submit under separate cover. All Bidders must disclose the name(s) of any officer, director, agent, or immediate family member (spouse, parent, sibling, and child) who is also an employee of the City of Miami Beach. Further, all Bidders must disclose the name of any City employee who owns, either directly or indirectly, an interest of ten (10%) percent or more in the bidder entity or any of its affiliates. = YES = NO If ves. please disclose the name(s): 0 FIRST AND LAST NAME OCCUPATION 0 SECTION 4 - FINANCIAL CAPACITY When requested by the City, each Bidder shall arrange for Dun & Bradstreet to submit a Supplier Qualification Report (SQR) directly to the City. The cost of the preparation of the SQR shall be the responsibility of the Bidder. The Bidder shall request the SQR report from D&B at: https://www.cialdnb.com/third-party-risk/suppl ier-qualifier-report Bidders are responsible for the accuracy of the information contained in their SQR. It is highly recommended that each Bidder review the information contained in its SQR for accuracy prior to submittal to the City and as early as possible in the solicitation process. For assistance with any portion of the SQR submittal process, contact Dun & Bradstreet at 800- 424-2495. Bidder shall have Dun & Bradstreet submit its Supplier Qualifier Report directly to the City, with the bid or within three (3) days of request by the City. 5 Project No. SOLICITATION NO.2025-423-DF Project Title SOLICITATION TITLEPublic Information Outreach (PIO) Services Bidder shall submit at least three (3) references for whom the Bidder has completed work similar in size and nature as the work referenced in the solicitation. Reference Iii Firm Name: Florida Department of Transportation District Six Contact Individual Name and Title: Rodolfo Roman, Public Information Project Coordinator Address: 1000 NW 111 Avenue, Miami, FL 33172 Telephone 305-525-4988 Contact's Email: rodolfo.roman@dot.state.fl.us —71 Narrative on Scope of Services Provided: Mr. Roman serves as Project Manager for our two FDOT contracts: Public Communications Consulting Services on Miscellaneous Construction Projects in Miami -Dade and Monroe Counties and for the Public Communication Services for the Golden Glades Interchange Reconstruction Project in Miami -Dade County. Under these contracts HML is the prime on all public outreach strategy, staffing, daily activities and creatives development. These are both long-term contracts and represent design -bid and design -bid -build projects throughout Miami -Dade County. Finn Name: Village of Key Biscayne Contact Individual Name and Title: Jessica S. Drouet, Community Engagement and Communications Manager Address 88 West McIntyre Street, Key Biscayne, FL 33149 Telephone: 786-696-4173 Contact's Email: jdrouet@keybiscayne.fl.gov Narrative on Scope of Services Provided: Ms. Drouet is the Project Manager on the Communications and Community Engagement Services Contract for the Resilient Infrastructure and Adaptation Program. Under this contract HML is the prime and develops outreach strategy, staffing, special project coordination and creatives development on the Village's resilience program. The HML team also collaborates with staff to position the Village as a leader in the resilience and sustainability industry by developing presentations and collaterals for staffs use at regional conferences and on social media. Reference No.3 Firm Name: City of Hollywood Community Redevelopment Agency (CRA) Contact Individual Name and Title ISanta Shaman, Senior Project Manger Address 11948 Harrison Street Hollywood, FL 33020 Telephone: (954) 924-2980 or X 5986 Contact's Email: SSHAMAH@hollywoodfl.org Narrative on Scope of Services Provided Mrs. Sha—h Q - Senior Propel MpperW th CRA Phase N - UMxgrou d Ovedwed U.end Streeuc Pro t HML dev 0 — strategy, atetr� peatrves de —poem aM menages hams 1— egroemem eeeca0on The Standard Terms and Conditions are available at https]AAww.miamibeachfl.00v/city-halVprocurement/standard-terms-anti-condi ons/By virtue of submitting a bid, Bidder attests that they have read and understand the applicable Standard Terms and Conditions as indicated in the solicitation. Project No. SOLICITATION NO.2025-423-DF Project Title SOLICITATION TITLEPublic Information Outreach (PIO) Services SECTION 7 - VENDOR CAMPAIGN CONTRIBUTIONS Bidders are expected to be or become familiar with the City's Campaign Finance Reform laws, as codified in Sections 2-487 through 2-490 of the City Code httos://Iibrarv.municode.com/fl/miami beach/codes/code of ordinances?nodeld=SPAGEOR CH2AD ARTVIISTCO DIV5CAFl RE. Bidders shall be solely responsible for ensuring that all applicable provisions of the City's Campaign Finance Reform laws are complied with and shall be subject to all sanctions, as prescribed therein, including disqualification of their bid submittal, in the event of such non-compliance. Are there any individuals or entities (including your sub -consultants) with a controlling financial interest that have contributed to the campaign, either directly or indirectly, of a candidate who has been elected to the office of Mayor or City Commissioner for the City of Miami Beach? 0 YES Fx—xl NO ��c��ir.��i�ra�Y��irartn��rurrruryox���rac•�riuru�u.ur�r.�.iKyn... .. ... - First and Last Name Contributor Occupation Amount Date of Contribution SECTION 8 — SUSPENSION, DEBARMENT, OR CONTRACT CANCELLATION Has Bidder ever been debarred, suspended, or other legal violation, or had a contract canceled due to non-performance by any public sector agency?Click or tap here to enter text. 0 YES xx NO If the answer above is "YES," Bidder shall submit a statement detailing the reasons that led to action(s): 7 SECTION 8 — SUSPENSION, DEBARMENT, OR CONTRACT CANCELLATION Has Bidder ever been debarred, suspended, or other legal violation, or had a contract canceled due to non-performance by any public sector agency?Click or tap here to enter text. 0 YES xx NO If the answer above is "YES," Bidder shall submit a statement detailing the reasons that led to action(s): 7 SECTION 9 - BYRD ANTI -LOBBYING AMENDMENT CERTIFICATION FORM APPENDIX A, 44 CFR PART 18 — CERTIFICATION REGARDING LOBBYING Certification for Contracts, Grants, Loans, and Cooperative Agreements The undersigned Bidder certifies, to the best of their knowledge, that: 1. No Federal appropriated funds have been paid or will be paid, by or on behalf of the undersigned, to any person for influencing or attempting to influence an officer or employee of an agency, a Member of Congress, an officer or employee of Congress, or an employee of a Member of Congress in connection with the awarding of any Federal contract, the making of any Federal grant, the making of any Federal loan, the entering into of any cooperative agreement, and the extension, continuation, renewal, amendment, or modification of any Federal contract, grant, loan, or cooperative agreement. 2. If any funds other than Federal appropriated funds have been paid or will be paid to any person for influencing or attempting to influence an officer or employee of any agency, a Member of Congress, an officer or employee of Congress, or an employee of a Member of Congress in connection with this Federal contract, grant, loan, or cooperative agreement, the undersigned shall complete and submit Standard Form-LLL, "Disclosure Form to Report Lobbying," in accordance with its instructions. 3. The undersigned shall require that the language of this certification be included in the award documents for all subawards at all tiers (including subcontracts, subgrants, and contracts under grants, loans, and cooperative agreements) and that all subrecipients shall certify and disclose accordingly. This certification is a material representation of the fact upon which reliance was placed when this transaction was made or entered into. Submission of this certification is a prerequisite for making or entering into this transaction imposed by 31, USC § 1352 (as amended by the Lobbying Disclosure Act of 1995). Any person who fails to file the required certification shall be subject to a civil penalty of not less than $10,000 and not more than $100,000 for each such failure. The undersigned Bidder certifies or affirms the truthfulness and accuracy of each statement of its certification and disclosure, if any. In addition, the Bidder understands and agrees that the provisions of 31 USC § 3801 et seq. apply to this certification and disclosure, if any. 3 virtue of submitting a bid, Bidder certifies or affirms its compliance with the Byrd Anti -Lobbying Amendment Certification. Name of Bidder's Authorized Representative: Title of Bidder's Authorized Representative: Heather MI Leslie Principal SECTION 10 —SUSPENSION AND DEBARMENT CERTIFICATION The Bidder acknowledges that: (1) This Contract is a covered transaction for purposes of 2 CFR pt 180 and 2 CFR pt. 3000. As such, the Bidder is required to verify that none of the Bidder, its principals (defined at 2 CFR § 180.995), or its affiliates (defined at 2 CFR § 180.905) are excluded (defined at 2 CFR § 180.940) or disqualified (defined at 2 CFR § 180.935). (2) The Bidder must comply with 2 CFR pt. 180, subpart C and 2 CFR pt. 3000, subpart C, and must include a requirement to comply with these regulations in any lower -tier covered transaction it enters into. (3) This certification is a material representation of fact relied upon by the City. If it is later determined that the Bidder did not comply with 2 CFR pt. 180, subpart C and 2 CFR pt. 3000, subpart C, in addition to remedies available to the City, the Federal Government may pursue available remedies, including but not limited to suspension or debarment. (4) The Bidder agrees to comply with the requirements of 2 CFR pt. 180, subpart C and 2 CFR pt. 3000, subpart C, while this offer is valid and throughout any contract that may arise from this offer. The Bidder further agrees to include a provision requiring such compliance in its lower tier covered transactions." By virtue of submitting a bid, Bidder certifies or affirms its compliance with the Suspension and Debarment Certification Name of Bidder's Authorized Representative: Title of Bidder's Authorized Representative: Heather M. Leslie Principal Pursuant to City Resolution No.2000-37879, the Bidder shall adopt a Code of Business Ethics ("Code") and submit that Code to the Procurement Division with its response or within three (3) days upon receipt of the request. The Code shall, at a minimum, require the Bidder to comply with all applicable governmental rules and regulations, including, among others, the conflict of interest, lobbying, and ethics provision of the City of Miami Beach and Miami Dade County. Bidder shall submit firm's Code of Business Ethics within three (3) of request by the City. In lieu of submitting the Code of Business Ethics, the Vendor may indicate that it will adopt, as required in the ordinance, the City of Miami Beach Code of Ethics, available at http://www.miamibeachfl.gov/city-hall/procurement/procurement-related-ordinance-and-procedures/ Bidder adopts the City of Miami Beach Code of Business Ethics. xx YES 0 NO Bidder will submit the firm's Code of Business Ethics within three 3 days of request by the City. = YES NO The Drug -Free Workplace Certification is available at: https://www.miamibeachfi.aov/wi)-contenVuploads/2019/04/DRUG-FREE-WORKPLACE-CERTIFICATION.pdf By virtue of submitting a bid, Bidder certifies or affirms it has adopted policies, practices, and standards consistent with the City's Drug -Free Workplace Certification. SECTION 13 — VETERAN BUSINESS ENTERPRISES PREFERENCE Pursuant to City of Miami Beach Ordinance No. 2011- 3748, https://Iibrary.municode.com/fi/miami beach/codes/code of ordinances?nodeld=SPAGEOR CH2AD ARTVIP R DIV3C0PR S2-374PRPRPRVECOGOSE the City shall give a preference to a responsive and responsible bidder which is a small business concern owned and controlled by a veteran(s) or which is a service -disabled veteran business enterprise, and which is within five percent (5%) of the lowest and best Bidder, by providing such Bidder an opportunity of providing said goods or contractual services for the lowest responsive bid amount. Whenever, as a result of the foregoing preference, the adjusted prices of two (2) or more bidders, which are a small business concern owned and controlled by a veteran(s) or a service -disabled veteran business enterprise, constitute the lowest bid pursuant to an ITB, RFP, RFQ, ITN or oral or written request for quotation, and such bids are responsive, responsible and otherwise equal with respect to quality and service. The award shall be made to the service -disabled veteran business enterprise. Is the Bidder a service -disabled veteran business enterprise certified by the State of Florida? 0 YES = NO Is the Bidder a service -disabled veteran business enterprise certified by the United States Federal Government? 0 YES xx NO Bidder has reviewed Section 287.138 of the Florida Statutes and certifies that, under penalty of perjury, it does not meet any of the criteria listed in Section 287.138(2)(a)-(c) of the Florida Statutes. xx YES = NO The Bidder certifies that it has reviewed Section 2-375-1 of the Code of the City of Miami Beach, is not engaged in a boycott of Israel, and agrees not to engage in such a boycott for the duration of its contract. Fx_x_1 YES 0 NO Q. Pursuant to section 787.06(13), Florida Statutes, this portion of the form must be completed by an officer or representative of the nongovernmental entity executing, renewing, or extending a contract with a governmental entity. By virtue of submitting a bid, Bidder certifies or affirms its compliance with the Human Trafficking Laws Certification. E iter the name and title of the bidder's authorized representative: Name of Bidder's Authorized Representative: Title of Bidder's Authorized Representative: Heather M. Leslie Principal SECTION 17 - SMALL AND DISADVANTAGED BUSINESS CERTIFICATION Pursuant to Resolution 2020-31519, the City is tracking the Small and Disadvantaged Businesses, as certified by Miami -Dade County, that have been certified as a Small or Disadvantaged Business by Miami -Dade County. Does Bidder possess Small or Disadvantaged Business certification by Miami -Dade County? 0 YES = NO SECTION••• • Pursuant to Resolution 2020-31342, the City is tracking the utilization of LGBT-owned firms that have been certified as an LGBT Business Enterprise by the National Gay and Lesbian Chamber of Commerce (NGLCC). Does Bidder possess LGBT Business Enterprise Certification by the NGLCC? = YES FX_X__j NO The Fair Chance Ordinance No. 2016-4012 is available at: https://Iibrary.municode.com/fi/miami beach/codes/code of ordinances?nodeld=SPAGEOR CH62HURE ARTVFACHO R By virtue of submitting a bid, Bidder certifies that it has adopted policies, practices, and standards consistent with the City's Fair Chance Ordinance. Bidder agrees to provide the City with supporting documentation evidencing its compliance upon request. Bidder further agrees that any breach of the representations made herein shall constitute a material breach of contract and shall entitle the City to immediate termination for cause of the agreement, in addition to any damages that may be available at law and in equity. Pursuant to Resolution 2016-29375, the City of Miami Beach, Florida, prohibits official City travel to Mississippi, as well as the purchase of goods or services sourced in Mississippi. Bidder shall agree that no travel shall occur on behalf of the City to Mississippi, nor shall any product or services it provides to the City be sourced from this state. By virtue of submitting a bid, Bidder agrees it is and shall remain in full compliance with Resolution 2016-29375 https://www.miamibeachfl.gov/wp-contenVuploads/2021 /04/2016-29375-Resolution-Moratorium-for-North-Carolina-Mississipi.pdf SECTION If applicable, pursuant to Section 2-408 of the City of Miami Beach Code (as currently stated or as may be amended), covered employees shall be paid the required living wage rates (https://www.miamibeachf1.gov/city-hall/procurement/procurement-related- ordinance-and-procedures/). Any payroll request made by the City during the contract term shall be completed electronically via the City's electronic compliance portal. 10 State of Florida Department of State I certify from the records of this office that HML PUBLIC OUTREACH LLC is a limited liability company organized under the laws of the State of Florida, filed on April 20, 2010. The document number of this limited liability company is L10000042405. I further certify that said limited liability company has paid all fees due this office through December 31, 2025, that its most recent annual report was filed on January 13, 2025, and that its status is active. Given under my hand and the Great Seal of the State of Florida at Tallahassee, the Capital, this the Thirteenth day of January, 2025 Secretary of kilte Tracking Number: 8927388368CC To authenticate this certificate,visit the following site,enter this number, and then follow the instructions displayed. https://services.sunbiz.org/Filings/CertificateOfstatu s/CertificateAuthen ticatiun '� " s -• ' MAL. -&- lid Experience and Qualifications id 11 Aurora Gonzalez Gianna Angles Heather M. Leslie 11 Years Experience 20 Years Experience 25 Years Experience Alex Gimenez Jorge Sotolongo Graphic Designer Graphic Designer 4 Years Experience & Webmaster 19 Years Experience Capital Improvement Projects Public Works Engineering & Operations Environment & Sustainability Transportation Parks & Recreation Parking 12 Samantha Gimenez Jose A. Palacio Assistant Public Assistant Public Information Liaison Information Liaison 3 Years Experience 15 Years Experience Mayor & City Commission City Manager Police & Fire Planning City Attorney City Clerk City of Miami Beach Project Managers from the Assigned Project Department Lynn W. Bernstein Senior Public Information Liaison 45 Years Experience Melissa J. Rodriguez Senior Public Information Liaison 19 Years Experience Sandra Bello Heather M. Leslie 4 HML Project Manager public outreach Senior Public Information Liaison Firm: HML Public Outreach Years of Experience: 25 Education: BS in Journalism, University of Florida, 200A Heather is a bilingual communications expert and project manager leading public outreach for transportation, resilience and infrastructure initiatives across South Florida. She is a trusted advisor to agencies and communities, known for managing high - profile, multi -phase projects that require strategic coordination, stakeholder sensitivity and clear, consistent communication. Heather develops proactive engagement strategies that guide the public through complex improvements, resolve challenges early and maintain project momentum. She is skilled at overseeing multidisciplinary teams, aligning messaging with agency goals and building outreach programs that foster trust, manage risk and deliver results on the region's most impactful projects. "How to Create and Conduct an Online RELEVANT EXPERIENCE Public Meeting," FDOT Resilient Infrastructure and Adaptation Program, Key Transportation Biscayne As Project Manager and the Senior Community Symposium, 2020 Outreach Specialist, Heather coordinates the development of strategy, branding and deliverables, including leading efforts for stakeholder engagement, agency coordination and community events. The resilience program consists of a series of immediate -relief and long-term projects that will help mitigate flooding, underground utilities, and protect shorelines. Project Owner: Village of Key Biscayne Project Owner Reference: Jessica Drouet, jdrouet@keybiscayne.fl.gov, 786-696-4173 Duration: September 2023 - Present PIO Fees: $224,000 Total Value of Zone 1 Project: Estimated cost $90 million 41 Street Corridor Revitalization Project, Miami Beach As part of the outreach team, Heather led efforts to execute a series of community meetings to inform and engage the community. She also collaborated with the team on the harmonization coordination process. The project includes a new streetscape design aimed at improving pedestrian walkability through new branded pavement, expanding shade tree canopy, and other landscaping. Project Owner: City of Miami Beach Project Owner Reference: Colette Satchell, ColetteSatchell@miamibeachfl.gov, 305-673-7071 Duration: November 2023 - Present PIO Fees: $29,928 Total Value of Project: Estimated cost $15 million 13 Golden Glades Interchange (GGI) Construction Project, Miami -Dade County As Project Manager, Heather develops and oversees all public outreach strategies for this project. This includes project management and overseeing a team of sub -consultants, developing a project brand, reviewing and negotiating media buys, and ensuring all stakeholder coordination is at the top level of customer service. Project Owner: FDOT District 6 Project Owner Reference: Enmanue) "Manny" Espinal, P.E., enmanuel.espinal@dot.state.fl.us, 305-310-5195 Duration: March 202A - Present PIO Fees: $2 Million Total Value of Project: Estimated cost for the GGI $908 million Tamiami Trail Next Steps Phase 2 Project (design -build), Miami -Dade County As Senior Community Outreach Specialist, Heather leads daily outreach and communications strategy for this design -build project being performed in partnership between FDOT and the National Parks Service. The project includes building six new bridges, seven improved culverts and elevating sections of Tamiami Trail. Project Owner: FDOT District 6 Project Owner Reference: Rodolfo Roman, rodolfo.roman@dot.state.fl.us, 305-640-7437 I Duration: March 202A - Present PIO Fees: $45,000 Total Value of Project: Estimated design -build cost $79.2 million West Avenue Phase 2 Neighborhood Improvements Project, Miami Beach Leading the public outreach team, Heather is responsible for daily stakeholder coordination and overall communications strategy. This project includes underground improvements, installing a pump station and raising the elevation of the roadway to minimize street flooding. It will complete the previous work performed in the neighborhood. Project Owner: City of Miami Beach Project Owner Reference: Lauren Firtel, laurenfirtel@miamibeachfl.gov, 305-986-6403 Duration: June 2017 - Present PIO Fees: $395,250 Total Value of Project: Estimated design -build cost $105 million Indian Creek Drive Flooding Mitigation Projects, Miami Beach As Project Manager and Public Information Liaison, Heather was responsible for daily stakeholder coordination and overall communications strategy. This project continued the flooding mitigation, seawall and landscaping improvements along this corridor. Project Owner: City of Miami Beach Project Owner Reference: Eric Carpenter, P.E. EricCarpenter@miamibeachfl.gov, 305-673-7080 Duration: 2015 - 2023 PIO Fees: $288,525 Total Value of Project: Construction cost $21 million West Avenue Phase 1 Neighborhood Improvements Project, Miami Beach As Project Manager and Public Information Liaison, Heather was responsible for overseeing community outreach, collateral development, public meeting organization and execution, HOA coordination, and tracking project issues. This project included underground improvements, installing two pump stations and raising the elevation of the roadway to minimize street flooding. Project Owner: City of Miami Beach Project Owner Reference: Eric Carpenter, P.E. EricCarpenter@miamibeachfl.gov, 305-673- 7080 Duration: 2015 - 2017 PIO Fees: $70,278 14 Firm: HML Public Outreach Years of Experience: 11 Education: MS in Applied American Politics and Policy, Florida State University, 2015 HML Aurora Gonzalez public outreach Public Information Liaison Aurora brings more than 11 years of experience in communications and community relations, with a strong focus on resilience initiatives and both design and design - build infrastructure projects. She plays a vital role in strengthening collaboration between project teams and the public by leading harmonization coordination on multiple high -profile efforts throughout the City of Miami Beach. Her ability to translate technical information into clear, accessible messaging ensures stakeholders remain informed and engaged throughout every phase of a project. Aurora is known for her consistency, responsiveness and ability to foster trust among residents, property owners and agency staff. BS in International RELEVANT EXPERIENCE Affairs and Economics, West Avenue Phase 2 Neighborhood Florida State Improvements Project, Miami Beach As a lead in University, 2013 the public outreach team, Aurora is responsible for leading harmonization agreement development, execution and managing documentation. She oversees the harmonization meeting schedule, coordinating with the design -builder and City, and facilitates harmonization discussion with residents. Aurora works with the design -builder to close stakeholder issues and questions and follows up to ensure execution agreement. She also leads outreach discussions at progress meetings. This project includes underground improvements, installing a pump station and raising the elevation of the roadway to minimize street flooding. It will complete the previous work performed in the neighborhood. Project Owner: City of Miami Beach Project Owner Reference: Lauren Firtel, laurenfirtel@miamibeachfl.gov, 305-986-6403 Duration: 2017 - Present Fees: $395,250 Total Value of Project: Estimated design -build cost $105 million Resilient Infrastructure and Adaptation Program, Key Biscayne As the Outreach Support Specialist, Aurora manages the development of social media and video campaigns, from storyboard concept to working with the team to deliver dynamic program updates. She also maintains the communications tracker, which includes lookaheads to upcoming outreach milestones for this village -wide resilience program. Aurora collaborated with the team on the children's activity book and helped research and develop the Resilient Ranger pin. The resilience program consists of a series of immediate -relief and long-term projects that will help mitigate flooding, underground utilities and protect shorelines. Project Owner: Village of 15 Key Biscayne Project Owner Reference: Jessica Drouet, jdrouet@keybiscayne.fl.gov, 786-696-4173 Duration: November 2023 - Present PIO Fees: $224,000 Total Value of Zone 1 Project: Estimated $90 million 41 Street Corridor Revitalization Project, Miami Beach As part of the outreach team, Aurora led efforts to develop the project harmonization agreements. She is poised to help support the overall harmonization coordination and upcoming public outreach meetings. The project includes a new streetscape design aimed at improving pedestrian walkability through new branded pavement, expanding shade tree canopy, and other landscaping. The project further aims to increase a sense of place with the creation of spaces with appropriate street furnishing, entrance features and artwork along the corridor. Project Owner: City of Miami Beach Project Owner Reference: Colette Satchell, ColetteSatchell@miamibeachfl.gov, 305-673- 7071 Duration: November 2023 - Present PIO Fees: $29,928 Total Value of Project: Estimated cost $15 million Tamiami Trail Next Steps Phase 2 Project (design -build), Miami -Dade County As Assistant Community Outreach Specialist, Aurora develops social media and project video campaigns. She also drafts project updates and participates in progress meetings. The project, which is in partnership with the National Parks Service, includes building six new bridges, seven improved culverts and elevating sections of Tamiami Trail. Project Owner: FDOT District 6 Project Owner Reference: Rodolfo Roman, rodolfo. roman @dot. state.fl. us, (305) 640-7437 Duration: March 2024 - Present Fees: $45,000 Total Value of Project: Estimated design -build cost $79.2 million NE 203 Street/Ives Dairy Road from SR 5/US 1/Biscayne Boulevard to W Dixie Highway Intersection and Safety Project, Miami -Dade County As Assistant Community Outreach Specialist, Aurora developed social media and project video campaigns, including the project completion video that highlighted overall benefits and project information. The project increased safety and eased traffic flow through this busy intersection by adding a new westbound bridge over the FEC Railway, adding a pedestrian bridge over the railroad track and adding new turn lanes to the eastbound bridge. Project Owner: FDOT District 6 Project Owner Reference: Rodolfo Roman, rodolfo.roman@dot.state.fl.us, (305) 640- 7437 Duration: March 2024 - March 2025 PIO Fees: $50,000 Total Value of Project: $43.6 million 16 Firm: HML Public Outreach Years of Experience: 20 Education: Miami Dade College, 2005 Public Information Officer Certification, Division of Emergency Management; FEMA, 2024 Gianna Angles HML Public Information Liaison public outreach Gianna is a bilingual public outreach professional with 20 years of experience in communications, AEC marketing and executive -level support, specializing in public involvement for major transportation projects. Her portfolio includes bridge rehabilitations, roadway capacity improvements and pedestrian safety initiatives. She is known for building strong community partnerships, delivering accessible multilingual communications and executing large-scale engagement strategies. Gianna brings expertise in translating complex infrastructure concepts into clear, relatable messaging that resonates with diverse audiences. She also has experience designing outreach materials and possesses conversational proficiency in American Sign Language (ASL), enhancing her ability to connect with the public across languages and abilities. RELEVANT EXPERIENCE Golden Glades Interchange (GGI) Construction Project, Miami -Dade County As Outreach Support Specialist for this project, Gianna currently leads efforts to build community partnerships and develop relationships with local businesses to host pop-up events to share project information, grow the contact database and answer stakeholder questions for this major reconstruction project. The GGI, located in northeastern Miami -Dade County, serves as a crucial hub, connecting five major transportation routes: State Road (SR) 9A/1-95, SR 826/Palmetto Expressway, Florida's Turnpike, SR 9, and SR 7/US 441. Project Owner: FDOT District 6 Project Owner Reference: Enmanue) "Manny" Espinal, P.E., enmanuel.espinal@dot.state.fl.us, 305-310-5195 Duration: July 2024 - Present PIO Fees: $2 Million Total Value of Project: Estimated cost for the GGI $908 million Districtwide Public Information Services on Miscellaneous Construction Projects, Miami -Dade County As a Community Outreach Specialist on this districtwide contract, Gianna provides support for public outreach services on construction projects throughout FDOT District Six. Work includes assisting in organizing and conducting community outreach events and programs, supporting grassroots outreach strategies to inform the community of project information and researching project stakeholders and maintaining stakeholder databases. 17 Select tasks include: • Performing quarterly customer service surveys • Performing website audits for all District 6 construction projects • Maintaining and updating project announcements for Construction Office lobby • Event support for Collins Avenue/Indian Creek Drive and Al Street projects Project Owner: FDOT District 6 Project Owner Reference: Rodolfo Roman, rodolfo.roman@dot.state.fl.us, 305-640-7437 Duration: July 2025 - Present Total Value of Contract: $900,000 State Road (SR) Al A/Collins Avenue from 44 Street to 4700 Block, Indian Creek Drive from 41 Street to 44 Street and SR 1 12/W 41 Street over the Indian Creek Waterway Bridge, Miami Beach As Community Outreach Specialist, Gianna assists with pop-up events. Outreach efforts for this project include briefing with elected officials and City staff, trilingual collateral development, day-to-day stakeholder coordination, door-to-door notifications, and assisting with the development of the Community Awareness Plan and stakeholder conflict resolution. Project Owner: FDOT District 6 Project Owner Reference: Colin W. Johnson, P.E., colin.johnson@dot.state.fl.us, 305-640-7189 Duration: August 2025 - Summer 2026 PIO Fees: Part of overall Districtwide contract Total Value of Project: Construction cost $6.1 million PREVIOUS EXPERIENCE (Prior to HMQ Districtwide Public Information Services on Miscellaneous Construction Projects, Miami -Dade County In a previous role, Gianna supported the contract operations as an in-house Assistant Community Outreach Specialist and served as a Community Outreach Specialist for more than 20 projects for the District Six Construction office. Duties included performing community awareness activities relating to construction projects including database and file organization management, coordinating pop-up events, door to door community outreach, preparation of collateral materials, coordinating meetings, preparing presentations, and performing field visits. Select projects include: • SR 826/Palmetto Expressway Capacity Project (COS) • SR 5/US 1 /S Dixie Highway from SW 112 Avenue to SW 264 Street Roadway Project (COS) • SR 913/Rickenbacker Causeway Flyover Bridge Rehabilitation Project • SR 90/SW 8 Street at SW 109 Avenue Pedestrian Bridge Replacement Project • SR 90/SW 8 Street from Beacom Boulevard to SW 4 Avenue • SR 913/SW/SE 26 Road Roadway Project Project Owner: FDOT District 6 Project Owner Reference: Rodolfo Roman, rodolfo.roman@dot.state.fl.us, 305-640-7437 Duration: October 2023 - June 2025 Total Value of Contract: Work performed for previous employer 18 Firm: HML Public Outreach Years of Experience: 15 Education: AA in Information Technology, Broward College, 2017 HML Jose A. Palacio Jr. public outreach Assistant Public Information Liaison Jose is a bilingual Assistant Public Information Liaison with more than 15 years of experience supporting stakeholder engagement, public coordination and community research on over 100 infrastructure projects across South Florida. He brings a deep understanding of City of Miami Beach protocols and excels at delivering clear, plain -language communication to residents and businesses. Jose is a trusted team member, known for keeping outreach efforts organized and responsive. He has played key roles on some of the City's most complex initiatives, including the West Avenue and Indian Creek Drive projects, where he supported documentation, correspondence tracking and field logistics with precision and care. RELEVANT EXPERIENCE Resilient Infrastructure and Adaptation Program, Key Biscayne As the Assistant Public Information Liaison, Mr. Palacio supports the team with stakeholder coordination and community events, including participating in the annual Key Biscayne parade tabling booth to present project information and answer questions, as well as the Harbor Park outdoor public information meetings. The resilience program consists of a series of immediate -relief and long-term projects that will help mitigate flooding, underground utilities, and protect shorelines. Project Owner: Village of Key Biscayne Project Owner Reference: Jessica Drouet, jdrouet@keybiscayne.fl.gov, 786-696-4173 Duration: September 2023 - Present PIO Fees: $224,000 Total Value of Zone 1 Project: Estimated $90 million Golden Glades Interchange (GGI) Construction Project, Miami -Dade County As a Public Information Liaison, Jose is responsible for managing and participating in pop-up events to answer project questions and share the latest information. He was also responsible for troubleshooting any stakeholder issues during the pre -construction hybrid public meeting. The GGI, located in northeastern Miami -Dade County, serves as a crucial hub, connecting five major transportation routes: State Road (SR) 9A/1-95, SR 826/Palmetto Expressway, Florida's Turnpike, SR 9, and SR 7/US 441. Project Owner: FDOT District 6 Project Owner Reference: Enmanuel "Manny" Espinal, P.E., enmanuel.espinal@dot.state.fl.us, 305- 310-5195 Duration: March 2024 - Present PIO Fees: $2 Million Total Value of Project: Estimated cost for the GGI $908 million 19 Tamiami Trail Next Steps Phase 2 Project (design -build), Miami -Dade County As Assistant Public Information Liaison, Mr. Palacio manages the project issues log and weekly email updates for this design -build project being performed in partnership between FDOT and the National Parks Service. The project includes building six new bridges, seven improved culverts and elevating sections of Tamiami Trail. Project Owner: FDOT District 6 Project Owner Reference: Rodolfo Roman, rodolfo.roman@dot.state.fl.us, 305-640-7437 Duration: March 2024 - Present PIO Fees: $45,000 Total Value of Project: Estimated design -build cost $79.2 million West Avenue Phase 2 Neighborhood Improvements Project, Miami Beach As an Assistant Public Information Liaison, Mr. Palacio developed the project issues log and stakeholder contact database and maintained them for numerous years. He has staffed several public meetings and has performed multiple door-to-door distributions. This project includes underground improvements, installing a pump station and raising the elevation of the roadway to minimize street flooding. It will complete the previous work performed in the neighborhood. Project Owner: City of Miami Beach Project Owner Reference: Lauren Firtel, laurenfirtel@miamibeachfl.gov, 305-986-6403 Duration: 2017 - Present Fees: $395,250 Total Value of Project: Estimated design -build cost $150 million Indian Creek Drive Flooding Mitigation Project — Phases 1 and 2, Miami Beach As Assistant Public Information Liaison, Mr. Palacio managed the project issues log and contact database and assisted with public meetings and door-to-door distributions. This project continued the flooding mitigation, seawall and landscaping improvements along this corridor. Project Owner: City of Miami Beach Project Owner Reference: Lauren Firtel, laurenfirtel@miamibeachfl.gov, 305-986-6403 Duration: January 2015 - 2023 Fees: $288,525 Total Value of Project: Construction cost $21 million West Avenue Phase 1 Neighborhood Improvements Project, Miami Beach As Assistant Public Information Liaison, Mr. Palacio managed the project issues log and contact database and assisted with public meetings and door-to-door distributions. This project includes underground improvements, installing a pump station and raising the elevation of the roadway to minimize street flooding. Project Owner: City of Miami Beach Project Owner Reference: Eric Carpenter, P.E. EricCarpenter@miamibeachfl.gov, 305-673-7080 Duration: 2015 - 2017 PIO Fees: $70,278 20 Firm: HML Public Outreach Samantha Gimenez4HML public outreach Assistant Public Information Liaison Samantha supports public involvement efforts across South Florida, with a focus on projects in coastal communities. She plays a key role in stakeholder outreach, database development and event coordination. With a background in media and customer service, Samantha brings a detail - oriented, community -focused approach to every engagement. Years of Experience: 3 RELEVANT EXPERIENCE State Road (SR) A1A/Collins Avenue from 44 Education: Street to 4700 Block, Indian Creek Drive from 41 Miami Dade College, Street to 44 Street and SR 1 12/W 41 Street over 2022 - Present the Indian Creek Waterway Bridge, Miami Beach As Assistant Community Outreach Specialist, Samantha is responsible for managing the issues log and performing field work like door to doors and assisting with pop-up events. Outreach efforts for this project include briefing with elected officials and City staff, trilingual collateral development, day-to-day stakeholder coordination, door-to-door notifications, and assisting with the development of the Community Awareness Plan and stakeholder conflict resolution. Project Owner: FDOT District 6 Project Owner Reference: Colin W. Johnson, P.E., colin.johnson@dot. state. fl.us, 305-640-7189 Duration: August 2025 - Summer 2026 PIO Fees: Part of overall Districtwide contract Total Value of Project: construction cost $6.1 million West Avenue Phase 2 Neighborhood Improvements Project, Miami Beach As Assistant Public Information Liaison, Samantha has taken over managing the issues logs, harmonization trackers and all stakeholder contact databases. She also assists with door-to-door distributions, video development and will participate in future pop-up events. This project includes underground improvements, installing a pump station and raising the elevation of the roadway to minimize street flooding. It will complete the previous work performed in the neighborhood. Project Owner: City of Miami Beach Project Owner Reference: Lauren Firtel, laurenfirtel@miamibeachfl.gov, 305-986-6403 Duration: June 2017 - Present PIO Fees: $395,250 Total Value of Project: estimated design -build cost $105 million Phase IV Undergrounding of Overhead Utilities and Streetscape Project, Hollywood (CMAR Project) As Assistant Community Outreach Specialist, Samantha supports the team with harmonization coordination and field visits to gather contact information and secure signatures. This project includes the 21 need to execute more than 70 harmonization agreements, with more than half already signed. Project Owner: City of Hollywood Community Redevelopment Agency Project Owner Reference: Sarita Shamah, P.E., sshamah@hollywoodfl.org, (954) 924-2980 Duration: May 2023 - Present PIO Fees: $77,005 State Road (SR) Al A/Collins Avenue From 26 Street to 44 Street/Indian Creek Drive and SR AlA/Collins Avenue from the 4900 Block to 5800 Block Roadway and Lighting Project, Miami Beach As Assistant Community Outreach Specialist, Samantha assisted with the development of the project completion electronic archive. Project Owner: FDOT District 6 Project Owner Reference: Colin W. Johnson, P.E., colin.johnson@dot. state. fl.us, 305- 640-7189 Duration: March 2024 - June 2025 PIO Fees: $25,000 Total Value of Project: construction cost $6.1 million 22 Firm: HML Public Outreach Years of Experience: 4 Alex Gimenez Graphic Designer HML public outreach Alex is the creative lead at HML Public Outreach, overseeing all graphic design, animation, and multimedia production. He works closely with each of our communications experts to create striking visuals and compelling content that enhances public understanding and engagement. From motion animations and video editing to event photography and social media graphics, Alex brings a dynamic, audience -focused approach to every project. His work translates complex technical information into clear, visually engaging materials that inform, educate and resonate with the community. Education: BS in Fine Arts in RELEVANT EXPERIENCE Emerging Media: West Avenue Phase 2 Neighborhood Improvements Experimental Project, Miami Beach As the Graphic Designer, Alex Animation, provides critical support to day-to-day construction notifications University of Central through maps, videos and harmonization documentation. Alex Florida, 2023 collaborated with the team to develop the first project update videos the City shared with the community. He is also responsible for updating the stormwater best management practices graphic that shows how the pump station works and was featured in the public meeting earlier this year. This project includes underground improvements, installing a pump station and raising the elevation of the roadway to minimize street flooding. It will complete the previous work performed in the neighborhood. Project Owner: City of Miami Beach Project Owner Reference: Lauren Firtel, lourenfirtel@miamibeachfl.gov, 305-986-6403 Duration: 2017 - Present PIO Fees: $395,250 Total Value of Project: Estimated design -build cost $105 million Golden Glades Interchange (GGI) Construction Project, Miami -Dade County As Graphic Designer, Alex develops multilingual project collaterals such as fact sheets, maps, social media posts and project videos. He is also responsible for project photography and video editing. Alex specialized in developing original video animations that are used to enhance and expand a project's branding, explain traffic shifts plainly and provide visual accompaniment to enhance overall outreach strategies. The GGI, located in northeastern Miami -Dade County, serves as a crucial hub, connecting five major transportation routes: State Road (SR) 9A/1-95, SR 826/Palmetto Expressway, Florida's Turnpike, SR 9, and SR 7/US 441. Project Owner: FDOT District 6 Project Owner Reference: Enmanuel "Manny" Espinal, P.E., enmanuel.espinal@dot.state.fl.us, 305- 310-5195 Duration: March 2024 - Present PIO Fees: $2 Million Total Value of Project: Estimated cost for the GGI $908 million 23 Resilient Infrastructure and Adaptation Program, Key Biscayne As the Graphic Designer, Alex develops project collaterals such as fact sheets, maps, social media posts and project videos. He is also responsible for project photography, video editing and animation. Alex collaborated with the team to create a children's activity book explaining the Village's resilience program through illustrations and enrichment. The resilience program consists of a series of immediate -relief and long-term projects that will help mitigate flooding, underground utilities and protect shorelines. Project Owner: Village of Key Biscayne Project Owner Reference: Jessica Drouet, jdrouet@keybiscayne.fl.gov, 786-696-4173 Duration: March 2024 - Present PIO Fees: $224,000 Total Value of Zone 1 Project: Estimated $90 million Tamiami Trail Next Steps Phase 2 Project (design -build), Miami -Dade County As the Graphic Designer, Alex developed project collaterals such as maps, social media posts and project videos. He is also responsible for project photography, video editing and animation. Alex expanded the project branding to include bespoke animations for opening frames and transitions and created an MOT map used in the weekly updates to the community. The project includes building six new bridges, seven improved culverts and elevating sections of Tamiami Trail. Project Owner: FDOT District 6 Project Owner Reference: Rodolfo Roman, rodolfo.roman @dot. state. fl.us, 305-640-7437 Duration: March 2024 - Present Fees: $45,000 Total Value of Project: Estimated design -build cost $79.2 million NE 203 Street/Ives Dairy Road from SR 5/US 1/Biscayne Boulevard to W Dixie Highway Intersection and Safety Project, Miami -Dade County As the Graphic Designer, Alex developed project collaterals such as maps, social media posts and project videos. He is also responsible for project photography, video editing and animation. For several videos Alex combined footage taken in the field and combined it with project renderings to illustrate progress and transition into the finished product. The project increased safety and eased traffic flow through this busy intersection by adding a new westbound bridge over the FEC Railway, adding a pedestrian bridge over the railroad track and adding new turn lanes to the eastbound bridge. Project Owner: FDOT District 6 Project Owner Reference: Rodolfo Roman, rodolfo.roman@dot. state. fl.us, 305-640-7437 Duration: March 2024 - March 2025 PIO Fees: $50,000 Total Value of Project: $43.6 million 24 Jorge Sotolongo Graph Code Graphic Designer Webmaster E Jorge is the founder of Graph Code LLC, a South Florida digital agency, and a Miami -based digital strategist with Firm: more than 19 years of experience designing tailored digital solutions. He specializes in creating strategies that Graph Code communicate complex information clearly and effectively, Years of particularly for government agencies, nonprofits and Experience: 19 transportation infrastructure organizations. With a "form background in design and a focus on follows Education: function," Jorge ensures every digital tool is purposeful, MA in Graphic user-friendly and aligned with agency goals for public Design, Miami education, transparency and engagement. International University of Art and Design, RELEVANT EXPERIENCE 2013 Golden Glades Interchange (GGI) Construction Project, Miami -Dade County As project Webmaster BS in Industrial Design, for the HML team, Jorge was responsible for developing Superior Institute of the project website, www.go-ggi.com, including the user Industrial Design; experience from site navigation through online design. This Havana, Cuba, 2001 work also includes the development, programming and maintenance of the back -ends Resource Hub that provides team members with the online space to store and sort stakeholder information and documentation. The GGI, located in northeastern Miami -Dade County, serves as a crucial hub, connecting five major transportation routes: State Road (SR) 9A/1-95, SR 826/Palmetto Expressway, Florida's Turnpike, SR 9, and SR 7/1US 441. Project Owner: FDOT District 6 Project Owner Reference: Enmanuel "Manny" Espinal, P.E., enmanuel.espinal@dot.state.fl.us, 305-310-5195 Duration: March 202A - Present PIO Fees: $2 Million Total Value of Project: Estimated cost for the GGI $908 million Resilient Infrastructure and Adaptation Program, Key Biscayne Jorge is a sub -consultant on the HML team to provide web support and guidance. He made initial recommendations to improve the design and navigation of the Village's original website, as well as suggestions on how to make the site more secure. The resilience program consists of a series of immediate -relief and long-term projects that will help mitigate flooding, underground utilities and protect shorelines. Project Owner: Village of Key Biscayne Project Owner Reference: Jessica Drouet, jdrouet@keybiscayne.fl.gov, 786-696-4173 Duration: November 2023 - Present PIO Fees: $224,000 Total Value of Zone 1 Project: Estimated $90 million 25 General Engineering Consultant Services for Traffic Signal Operations Advanced Traffic Management System (ATMS) Contract, Miami -Dade County As Communications Strategist and Project Manager, Jorge helps support public involvement initiatives for the ATMS project. He helped develop comprehensive communication strategies aligned with departmental objectives, oversaw resource allocation and project timelines, and ensured quality control of all outbound communications. In his liaison role, Jorge implemented performance metrics to evaluate and report on communication effectiveness. His expertise in technology, process optimization, communications and design played a crucial role in the successful implementation and management of all projects. Jorge is responsible for leading the public involvement efforts and technology, process optimization, visual communication, and design aspects of the project. Project Owner: Miami -Dade County Department of Transportation and Public Works Project Owner Reference: Evelin Legcevic, P.E., 786-637-3597 Duration: March 2021 - Present Districtwide Pedestrian & Bicycle Safety Program/Traffic Engineering Data Collection Continuing Services Contract - Lane Closure Information System V2, Miami -Dade and Monroe County Jorge is responsible for the solution design, creative direction and project management of the new Lane Closure Information System (LCISv2), allowing the Florida Department of Transportation (FDOT) to easily and efficiently coordinate, track and disseminate lane closures internally and externally, within the agency and to the public, media, emergency responders and others. The new LCIS addresses the shortcomings of the previous system, in addition to providing a new feature that provides a more accurate status of work in the field. In addition, the new system allows FDOT IT staff to clone and deploy the system to a different server if necessary. Project Owner: FDOT District 6 Project Owner Reference: Ramon Sierra, P.E., ramon.sierra@dot.state.fl.us, 305- A70-5336 Duration: March 2019 - Present 1-395/SR 836/1-95 Design -Build Project, Miami -Dade County As Webmaster, Jorge is the creative director and lead designer and developer for the SR 836/1-395 Interchange Reconstruction Website and project branding. Some of the main challenges faced with this project were that it needed to accommodate all the web pages and content laid out during the project live time, counting with website analytics, content accessibility, alert/notification system and be completely mobile responsive. Project Owner: FDOT District 6 Project Owner Reference: Maria Rosa Higgins Fallon, MPA, CPC, maria.higginsfallon@dot. state. fl.us, 305-470-5277 Duration: 2018 - Present 26 Firm: HML Public Outreach Years of Experience: 45 Professional Groups: City of Miami Beach Employees' Retirement Plan Board of Trustees HML Lynn W. Bernstein Public outreach Senior Public Information Liaison Lynn is a seasoned community outreach professional with more than 40 years of experience and deep roots in the Miami Beach community. As a Senior Public Information Liaison, she brings key expertise in facilitating stakeholder meetings, coordinating harmonization agreements and securing quit claim deeds and easements. Her prior roles as Community Outreach Coordinator for both the City of Miami Beach Public Works Department and City Manager's Office have equipped her to lead outreach on a wide range of high -profile projects with active, engaged communities. Lynn is known for her calm, empathetic approach and her ability to navigate complex issues in collaboration with agency staff, legal teams and property owners. She is proposed as Value Added to this contract based on her extensive institutional knowledge and trusted relationships across Miami Beach neighborhoods. RELEVANT EXPERIENCE Indian Creek Drive Flooding Mitigation Projects, Miami Beach Lynn started working on this project during her tenure with the Public Works Department before transitioning to work with HML. Once with HML, Lynn spearheaded the efforts in securing harmonization agreements for the roadway work and quit claim deeds and easements for the seawall replacement project. Her role required extensive coordination with the City's legal team for document approval and ultimate execution by the property owners. As part of this process, she scheduled and participated in countless meetings with stakeholders, residents and property attorneys. This project continued the flooding mitigation, seawall and landscaping improvements along this corridor. Project Owner: City of Miami Beach Project Owner Reference: Eric Carpenter, P.E. EricCarpenter@miamibeachfl.gov, 305-673-7080 Duration: 2015 - 2023 PIO Fees: $288,525 Total Value of Project: construction cost $21 million West Avenue Phase 1 Neighborhood Improvements Project, Miami Beach Lynn started working on this project during her tenure with the Public Works Department before transitioning to work with HML. She participated in stakeholder coordination meetings and reviewed project advisories before they were distributed to the project database. This project included underground improvements, installing two pump stations and raising the elevation of the roadway to minimize street flooding. Project Owner: City of Miami Beach Project Owner Reference: Eric Carpenter, P.E. EricCarpenter@miamibeachfl.gov, 305-673-7080 Duration: 2015 (with City) - 2017 (with HML) P10 Fees: $70,278 27 La Gorce and Lakeview Neighborhoods Improvement Project Design Reconstruction and Drainage Project, Miami Beach Lynn started working on this project during her tenure with the Public Works Department before transitioning to work with HML. She participated in more than 100 one-on-one meetings property meetings to discuss the project, road raising efforts, and potential harmonization work in the private property. This project was eventually paused by the City, with the community's support. Project Owner: City of Miami Beach Project Owner Reference: Eric T. Carpenter, P.E., EricCarpenter@miamibeachfl.gov, 305-673-7080 Duration: August 2016 - July 2018 PIO Fees: $23,600 28 Firm: HML Public Outreach Years of Experience: 19 Education: BS in English, University of Florida, 2014 HML Melissa J. Rodriguez public outreach Senior Public Information Liaison Melissa is a bilingual public outreach professional with extensive experience supporting both design and construction phases of major resilience and transportation projects throughout coastal South Florida communities. She leads day-to-day coordination with stakeholders, ensuring timely, accessible communication that prioritizes customer service and plain -language messaging. Melissa anticipates public impacts and develops tailored outreach strategies, prepares and disseminates multilingual materials, and cultivates strategic partnerships to enhance engagement, build trust and support project success. "How to Create and RELEVANT EXPERIENCE Conduct an Online State Road (SR) A1A/Collins Avenue from 44 Street Public Meeting," to 4700 Block, Indian Creek Drive from 41 Street to FDOT Transportation 44 Street and SR 1 12/W 41 Street over the Indian Symposium, 2020 Creek Waterway Bridge, Miami Beach As the Senior Community Outreach Specialist, Melissa develops project GAnalytics outreach strategy including elected official briefings, Individual planning community events and working with the local HOA Qualification to schedule project briefings. She is also responsible for Certification, 2016 developing the project Community Awareness Plan, all Public Information project start-up materials and works with the Creative team Officer Certification, to develop social media posts and videos. Project Owner: Division of FDOT District 6 Project Owner Reference: Colin W. Emergency Johnson, P.E., colin.johnson@dot.state.fl.us, 305-640-7189 Management; Duration: August 2025 - Summer 2026 PIO Fees: Part FEMA, 2013 of overall Districtwide contract Total Value of Project: construction cost $6.1 million Phase IV Undergrounding of Overhead Utilities and Streetscape Project, Hollywood As Senior Community Outreach Specialist, Melissa is responsible for collateral development and scheduling/conducting stakeholder field meetings to explain the project and harmonization process for harmonization agreements. She also performs day-to-day construction outreach coordination and provides updates to the CRA board. Our team also hosted a pre -construction public meeting and groundbreaking ceremony. Project Owner: City of Hollywood Community Redevelopment Agency Project Owner Reference: Sarita Shamah, P.E., sshamah@hollywoodfl.org, 954-924-2980 Duration: May 2023 - Present PIO Fees: $77,005 29 State Road (SR) A1A/Collins Avenue From 26 Street to 44 Street/Indian Creek Drive and SR AlA/Collins Avenue from the 4900 Block to 5800 Block Roadway and Lighting Project, Miami Beach As Senior Community Outreach Specialist, Melissa led community outreach efforts, CMB staff briefings, developed trilingual collateral development, hosted day-to-day stakeholder coordination and performed door-to-door distributions. Project Owner: FDOT District 6 Project Owner Reference: Colin W. Johnson, P.E., col in. johnson@dot. state. fl.us, 305-640-7189 Duration: March 2024 -June 2025 PIO Fees: $25,000 Total Value of Project: construction cost $6.1 million State Road (SR) A1A/Harding Avenue/Abbott Avenue from north of 96 Street to Indian Creek Drive Roadway Project, Miami Beach As Senior Community Outreach specialist, Melissa led community outreach efforts, collateral development, day-to-day stakeholder coordination, door-to-door notifications, scheduling field meetings with municipal staff members, community awareness plan, maintaining issues logs and conflict resolution, graphic and web services. Project Owner: FDOT District 6 Project Owner Reference: Colin W. Johnson, P.E., col in. johnson@dot. state. f1.us, 305-640-7189 Duration: March 2024 - February 2025 PIO Fees: $25,000 Total Value of Project: construction cost $12 million State Road (SR) 934/NE 79 Street Over the Intracoastal Waterway Bridge Rehabilitation Project, Miami Beach As Senior Community Outreach specialist, Melissa led community outreach efforts, collateral development including project social media and video updates, community awareness plan, Mayor and Commission meeting organization and execution, media relations, graphic and web services, public meeting execution, HOA coordination, municipal coordination, daily day -today stakeholder coordination, maintaining issues logs and conflict resolution. Project Owner: FDOT District 6 Project Owner Reference: John Garzia, P.E., john.garzia@dot.state.fl.us, 786-510-6822 Duration: May 2023 - February 2025 PIO Fees: $50,000 Total Value of Project: construction cost $15.6 million State Road (SR) 112/1-195/Julia Tuttle Causeway and SR 907/Alton Road Bus on Shoulder and Roadway Project, Miami Beach As Senior Community Outreach specialist, Melissa led community outreach efforts including: trilingual collateral development including social media posts and project video updates, community awareness plan, graphic and web services, HOA coordination, municipal coordination, daily day-to-day stakeholder coordination, maintaining issues logs and conflict resolution, and scheduling field meetings with municipal staff members. Project Owner: FDOT District 6 Project Owner Reference: John Garzia, P.E., john.garzia@dot. state. fl.us, 786-510-6822 Duration: May 2023 - August 2024 PIO Fees: $30,000 Total Value of Project: construction cost $12.5 million 30 Firm: HML Public Outreach Years of Experience: 25 Education: BS in Communications, Full Sail University, 2006 Division of Emergency Management Public I f Off' Sandra Bello HML public outreach Senior Public Information Liaison Sandra is a bilingual public outreach professional with deep experience leading community engagement efforts on transportation and infrastructure projects across South Florida. As a lead Senior Public Information Liaison (SCOS), she manages day-to-day stakeholder coordination, develops and updates Community Awareness Plans, and prepares multilingual outreach materials that communicate project impacts clearly and effectively. Sandra is known for her proactive approach to stakeholder service and her ability to maintain responsive communication throughout all phases of construction. She also previously served as the in-house SCOS for FDOT Design projects, giving her a comprehensive understanding of project development from planning through delivery. n ormanon icer, RELEVANT EXPERIENCE 2013 State Road (SR) AIIA/Collins Avenue and 23 Street Intersection Project, Miami Beach As Senior Community Outreach Specialist for this project, Sandra is responsible for leading community outreach efforts, trilingual collateral development, door-to-door notifications, community awareness plan, maintaining issues logs and conflict resolution, graphic and web services and video development. The project will address the electrical power supply feeding the intersection controller cabinet at Collins Avenue and 23 Street. This high traffic area has required special coordination with municipality and surrounding hotel stakeholders for FPL pre -work and lane closures. The project was scheduled to begin in May 2025, however, has been put on hold. Project Owner: FDOT District 6 Project Owner Reference: Igor Caicedo igor.caicedo@dot. state. fl.us, 305-673-7188 Duration: Utility Coordination started in May 2025 - 2025 P10 Fees: $7,500 Total Value of Project: Estimated construction cost $420,000 SR 915/NE 6 Avenue at NE 139 Street Intersection Project, Miami -Dade County As Senior Community Outreach Specialist for this intersection improvement project, Sandra is responsible for the development of communications strategies and project collaterals, as well as keeping the community informed of ongoing work and maintaining project records for archives. Project Owner: FDOT District 6 Project Owner Reference: Ivan Hay, P.E., Ivan.Hay@dot.state.fl.us, 305-640-7114 Duration: April 2025 - Present PIO Fees: $7,500 Total Value of Project: Estimated cost $21.5 million 31 Golden Glades Interchange (GGI) Construction Project, Miami -Dade County As Outreach Support Specialist for this project, Sandra manages the creative outreach strategies for social media and video development, coordinating with our graphic designer on subs to develop dynamic, engaging content. She also manages the monthly content calendar as well as oversees the management of the issues log in preparation for project archiving. The GGI, located in northeastern Miami -Dade County, serves as a crucial hub, connecting five major transportation routes: State Road (SR) 9A/1-95, SR 826/Palmetto Expressway, Florida's Turnpike, SR 9, and SR 7/US 441. Project Owner: FDOT District 6 Project Owner Reference: Enmanuel "Manny" Espinal, P.E., enmanuel.espinal@dot.state.fl.us, 305-310-5195 Duration: March 2024 - Present PIO Fees: $2 Million Total Value of Project: Estimated cost for the GGI $908 million State Road (SR) 934/Normandy Drive/71 Street at Various Locations, Miami Beach As Senior Community Outreach Specialist, Sandra is responsible for leading community outreach efforts, trilingual collateral development, door-to- door notifications, community awareness plan, maintaining issues logs and conflict resolution, graphic and web services and video development. This project includes installing electronic speed feedback signs and installing speed limit signs and pavement markings on four locations along SR 934/Normandy Drive/71 Street. Project Owner: FDOT District 6 Project Owner Reference: Igor Caicedo igor.caicedo@dot.state. fl.us, 305-673-7188 Duration: November 2023 - Present PIO Fees: $7,500 Golden Glades Multimodal Transportation Facility Design -build Construction Project, Miami -Dade County As Senior Community Outreach Specialist for this project, Sandra was responsible for leading community outreach efforts, trilingual collateral development, public meeting organization execution, graphic and web services, media relations, event planning and video development. Project videos were shared on multiple platforms, and the team organized a groundbreaking ceremony that was attended by Miami Gardens Commissioners. Project Owner: FDOT District 6 Project Owner Reference: Rodolfo Roman, Rodolfo.roman @dot. state. f1.us, 305-640-7437 Duration: December 2018 -April 2021 PIO Fees: $150,000 Operation Statewide Traffic and Railroad Initiative Using Dynamic Envelopes (STRIDE) Project, Miami -Dade County As Senior Community Outreach Specialist for this project, Sandra was responsible for leading community outreach efforts, collateral development, graphic and web services for a project that is the first of its kind in Miami -Dade County to implement high emphasis striping at railroad crossings. Municipal coordination and coordination with multiple public information liaisons to disseminate project information was also required. Project Owner: FDOT District 6 Project Owner Reference: Colin Johnson, P.E., colin.johnson@dot.state.fl.us, 305-640-7185 Duration: August 2020 - January 2021 PIO Fees: $25,000 32 Heather M. Leslie, Project Manager Heather M. Leslie is Principal of HML Public Outreach and a seasoned communications professional with more than 25 years of experience. She has served as Project Manager on the City of Miami Beach's Public Information Outreach contract since 2015 and has managed communications on complex transportation projects for more than 15 years. Heather is the primary point of contact for the City, overseeing all contract activities and outreach strategy, supervising personnel, and ensuring alignment with City procedures and expectations. She manages two long-term contracts for FDOT's Construction Office, valued at more than $3 million, and has consistently delivered results across multi -agency initiatives. Heather is responsible for ensuring contract compliance, managing resources and performing Quality Assurance/Quality Control (QA/QC) on all outreach collateral. She implements a structured project management system to track project communications, stakeholder concerns and staff deliverables. She works closely with her team to coordinate messaging, manage upcoming events and maintain up-to-date outreach documentation. Her leadership includes developing a balance of innovative strategies and cost-effective, grassroots tools that are tailored to City goals, and drawing on long-standing relationships with community organizations and civic groups to amplify project visibility. With a journalism background, Heather brings an exceptional ability to communicate clearly and effectively in high-pressure environments. She has developed targeted messaging strategies for major public -facing efforts including the Vest A.ve"Tjf- Neiqhborhood Improvements Projects (Phases 1 and 2), the several phases of the Indian Creek Drive Flooding Mitigation Project and on the 41 Street Corridor Revitalizatior Project. Her work has earned the trust of City staff, elected officials and residents for her clarity, responsiveness and ability to de-escalate sensitive concerns. Her regional leadership includes managing public outreach for the 'TOT Golden Glades Interchange (C -.i i.�_�onstruction Project, the largest design -bid -build project in the state of Florida's history, as well as public infrastructure and resilience initiatives throughout Bal Harbour Village, the City of Hollywood Community Redevelopment Anenr and the Village of Key Biscayne. She excels at coordinating with contractors, municipal agencies, engineers and media, and brings inclusive, resilient outreach strategies to every project. - . ►�, ram"' \� Aurora Gonzalez, Public Information Liaison (PIL) lk Aurora Gonzalez is a bilingual outreach professional with more than 11 years of experience in stakeholder engagement, public affairs and community outreach. She currently serves as a Community Outreach Specialist for HML Public Outreach, providing day-to-day support on resilience programs and infrastructure projects across South Florida. Aurora is integral to the City of Miami Beach's West Avenue i,.,,^rovement� . She provides the PIO updates during progress meetings, sends construction updates to the Segments 2 and 3 databases, drafts timely stakeholder responses and continues to build a rapport with residents. Aurora currently leads harmonization coordination. She oversees the segment databases and tracking maps, schedules meetings with impacted properties, facilitates the harmonization meetings in coordination with the design -builder, and follows up with building contacts to ensure all questions are answered so they may execute the agreements. In addition to her field and communications responsibilities, Aurora worked closely with HML staff to develop the storyboard for the project's July update video and assisted in preparing flyers for West Avenue businesses within active construction segments. She also supports engagement efforts related to the Street Corridor Revitalization Project, where her experience continues to lead harmonization outreach. She also plays a key role on the Village of Key R�ayne's Re-:Iient Infrastructure and Adaptation Program. Aurora develops monthly resilience proaram updates that also include sustainability tips for residents and provides updates when the Village reaches program milestones and participates in regional conferences. For the resilience program Aurora also develops social media content, video storyboards and worked with our Graphic Designer Alex Gimenez to develop a Resilient Ranger activity book to educate the Village youth about the program and how they can contribute to a more sustainable community. Aurora also supports the projects in the City of Hollywoo, and throughout Miami -Dade County by participating in team meetings, manning tabling and pop-up events, conducts quarterly customer service surveys and manages the company's quarterly and annual reporting for FDOT projects. Her approachable demeanor and attention to detail, combined with experience in political communication and cultural competency, make her a trusted connection between agencies and communities. Aurora is skilled in stakeholder database management, field visits, harmonization coordination, multilingual event support, EDDM mailing and executing outreach that reflects both City values and resident needs. Gianna Angles, Public Information Liaison (PIL) Gianna Angles is a bilingual outreach professional with 20 years of experience in communications, AEC marketing and executive -level support. She joined HML Public Outreach following an in-house assignment at 'OT District 6's Construction Office, where she supported more than 20 active transportation projects including bridge rehabilitations, roadway enhancements and safety initiatives. Gianna's responsibilities included developing Community Awareness Plans, fact sheets, press releases, mailers and social media content. She coordinated pop-up events and public outreach at the neighborhood level and managed files, stakeholder databases and milestone communications. Her familiarity with infrastructure programs and contractor coordination enhances her ability to lead comprehensive outreach. Gianna currently leads efforts on the :;G1 Proje to build community partnerships and develop relationships with local businesses to host pop-up events to share project information, grow the contact database and answer stakeholder questions. In less than a month, Gianna has secured six new partnerships with municipalities (City of North Miami and City of North Miami Beach) and businesses that have teamed up with us to provide space for tabling events. Notably, she led outreach for the Rickenbacker Causeway Flyover Bridge Project following a major traffic event, conducting multiple field visits each week, coordinating door-to-door engagement and producing more than 60 graphics in a single week. She also led pop-up outreach efforts on the ovv 8 Streei r'edes11_10n Bridge Prolec,, planning more than 30 events during the launch phase with FIU and local agencies. Gianna is fluent in Spanish and conversant in American Sign Language, helping W n Heather M. Leslie, Senior Public Information Liaison In addition to serving as Project Manager, Heather also acts as a bilingual Senior Public Information Liaison and has led outreach on some of the City's most complex and high -profile projects. In this role, she is regarded as a strategic advisor to project teams and community stakeholders alike. PROJECT UMATE Heather M. Leslie On the Vest Avenue Neighborhood Improvements Proje, (Phases 1 and 2 and will be working on Phase 3), she initiated the harmonization agreement process in collaboration with the design -builder and CIP team, setting the standard on how to successfully execute agreements in a neighborhood with nearly 200 properties. She helped develop draft harmonization and utility rear to front agreement language and participated in corridor -wide encroachment walkthroughs. She facilitates meetings with stakeholder groups and residents to address sensitive issues, including navigating the hot topic of the original pump station placement and coordinating permits related to Baywalk access. One of Heather's strengths is her ability to develop and foster long-term relationships with the community. Since 2016, she has been the primary contact on the West Avenue corridor and has developed connections with residents, business leaders and property managers that have been critical to not only harmonization coordination, but day-to-day construction notifications. Heather also recently coordinated with a blind resident to demonstrate the pedestrian maintenance of traffic throughout the work zone to ensure her family would safely be able to track their canes against the barrier wall and were familiar with the access to their building, Trader Joe's and the post office. Heather has led engagement efforts with the West Avenue Neighborhood Association (WAvNA), SoBe West Neighborhood Association, the North of Fifth Neighborhood Alliance (NOFNA) and the Lincoln Court Neighborhood Association. She organized both in -person and virtual office hours to promote open dialogue. Her ability to mediate complex topics and coordinate directly with neighborhood leaders has helped ensure transparency and strengthen public trust. She also led outreach on the Indian Creek Drive Flooding Mitigation Projects, where she managed outreach related to easement acquisition and quit claim deeds of outparcels to rebuild the seawall. This corridor is now viewed as a City success story of its neighborhood improvements projects and for creating a more flood -resilient community. i In addition to City projects, Heathers has led outreach on Project Development and Environment (PD&E) Studies, Design and Construction projects across South Florida for nearly 20 years. She is adept at tailoring approaches to fit any project delivery method: design -build and design -bid -builds, and has served diverse, t �,- multicultural communities. For FDOT, Heather successfully completed the NE 203 Street intersection ProjE in Aventura, which included a series of new ramps and a pedestrian bridge over the FEC railway. This project included extensive coordination with several schools and residents who drive and walk through the area multiple times a day. She led coordination efforts with the local Jewish school and synagogue to program Sabbath settings at the pedestrian bridge elevator and reached out to area rabbis to discuss work hours during major and minor holidays. Heather also provides outreach on the FDOT Al Next Steps Phase 2 Project, which is in partnership with the National Park Service. This design -build project will allow for an additional 75 to 80 billion gallons of water a year to flow south into the Everglades National Park and Florida Bay. This includes extensive outreach with the Miccosukee Tribe members and staff, NPS concessionaires and drivers traveling from Florida's west coast. Heather's technical fluency, proactive planning and communication skills ensure alignment with City expectations and responsiveness to public needs. Jose A. Palacio Jr., Assistant Public Information Liaison (APIL) Jose Palacio brings more than 15 years of experience supporting bilingual public outreach, design and construction communications, and stakeholder documentation across South Florida projects. As an Assistant Public Information Liaison, he plays a critical role in keeping project data current and ensuring thorough documentation of outreach activities. Jose is responsible for database development, stakeholder tracking, meeting summaries, and mail distribution coordination. He supports the creation of outreach materials, assists with public meeting logistics, and ensures records of issues and follow-up actions are maintained and accessible. He also handles internal invoicing for HML's outreach contracts, keeping billing processes organized and compliant. Jose served as the Assistant Public Information Liaison on the Indian Creek Drive Flooding Mitigation Projects. He managed the contact database and issues log and staffed numerous public meetings. Jose was also responsible for conducting door-to-door distributions to distribute advisories and project notifications. He also participated in the West Avenue Neighborhood Improvements Project Phases 1 and 2, as well as on the West Avenue Pedestrian Bridge Project. Jose also performed a door-to-door distribution as part of the 4 i Street Corridor Kevitaiization mole,. before the series of public meetings. For FDOT, Jose leads efforts to manage the Construction Office's quarterly customer service surveys. He is responsible for creating and loading online surveys through Constant Contact, scheduling and conducting in -person intakes, and developing reporting metrics to track progress and if projects achieve the Department's goals for outreach and project impact. On the _7Gl Project, Jose participated in the Design project, managing mailers and staffing community meetings and has transitioned into Construction and is responsible for participating in community events and secures additional . On general projects throughout Miami -Dade County, he also oversees that weekly updates are prepared and loaded into Constant Contact for a weekly distribution. Jose is also responsible for project archiving. His diligence in documenting stakeholder feedback, staffing events and field inquiries helps r ensure a sustained engagement. Jose is a trusted internal resource whose behind -the -scenes contributions help drive .► day-to-day outreach efficiency. Samantha Gimenez, Assistant Public Information Liaison (APIL) Samantha Gimenez supports bilingual public involvement and outreach efforts across infrastructure and resilience projects in South Florida. With experience in customer service and grassroots engagement, she brings strong organizational and field support skills to HML's work for the City. Sam is actively engaged on the West Avenue Neiahborhood Improvements Project Phase 2, where she built the Segment 9 stakeholder database, tracks outreach coordination, participates in project door to doors, and maintains the project's issue log. She supports logistics for community events and public meetings and works alongside liaisons to ensure resident inquiries are addressed in a timely, respectful manner. For the FDOT SR A1A/Collins Avenue and Al Street 0. , Sam assisted in developing the project database and mailer and participated in a recent pop-up event to distribute information and grow the project database. She will also develop, format and distribute weekly email updates through the Department's Constant Contact account and will manage the issues log. Sam also supports harmonization outreach for the ._ity of Hoiiywood (akA, where she provides field assistance on resident access and utility concerns. She develops flyers, fact sheets and social media materials, contributing to the team's ability to provide multilingual and equitable information to the public. Her commitment to detail and inclusive outreach ensures residents feel informed and involved. if) Alex Gimenez, Graphic Designer Alex Gimenez is a versatile bilingual graphic designer with a Bachelor of Fine Arts in Emerging Media and more than four years of experience supporting public outreach initiatives for infrastructure and resilience projects. With a creative background in animation and storytelling, Alex brings a dynamic, multimedia approach to visual communications for public agencies. He has developed collateral for ,-DOT District 4, the City of Miami Beacl , the Village of'( , and the '74v of Hnllvwnm4 CRA, among others. Alex specializes in designing multilingual project materials — including fact sheets, flyers, maps, harmonization and rear -to -front utility relocation trackers, children's activity books, and social media graphics and videos — and is adept at transforming technical concepts into visually engaging, community -friendly content. He is also skilled in video editing, animation and photography, providing full creative support for project campaigns and milestone documentation. His work on the GGI Pr(` has resulted in social media engagement numbers never before seen by the District, with his MOT update videos consistently outperforming all other content and his design elements heavily inspiring other firms. His animation talents help create bespoke introductions and transitions, detour maps that are interesting and easy to understand, and a SR 112/Julia Tuttle vide that includes individually developed animated cars and MDC buses that explain the new bus on shoulder program. Alex's work on Phase 2 of the West Avenue Neighborhood Improvements Frojeci includes harmonization maps and daily notifications designed to help residents visualize impacts. He created the first project videos to be featured on the City's social media, including a video displaying construction progress being made at the pump station as well as a construction project update video. For the Village of Key Biscayne's Resilient Infrastructure and Adaptation Program, Alex worked with HML staff to design a children's activity book to educate families about the program's environmental goals through storytelling and illustration. He also q( 9 ",FOyL�1 developed the program mascot, the 14E • '`ice Key Rat, which stars in the book's.;yh activities and is also featured in the v Resilient Ranger pin developed as a prize for completing the book. Alex's ability to create compelling • • visual narratives, support ,r cross -platform outreach, and maintain consistency in fast -paced environments makes him an indispensable part of ~.. . T the HML team. .. •' Jorge E. Sotolongo, Graphic Designer and Webmaster Jorge Sotolongo brings more than 19 years of experience in digital strategy, graphic design and public -sector communications. As Principal of Graph Cod , a South Florida -based digital agency, he specializes in creating strategic outreach tools and user-friendly digital solutions that support public engagement and agency transparency. HML has collaborated with Mr. Sotolongo and his team for nearly a decade, including their ongoing maintenance of the City of Miami Beach's interactive lane closure maF, that is featured on the FDOT )95 Project website. Over the past several years, the HML and Graph Code partnership has grown to include direct collaboration on several FDOT and municipal infrastructure projects. Jorge currently leads the digital strategy for the Golden Glades Interchange (GGI) Construction Project, where he designed and manages the www.go-ggi.cc- website and real-time traffic alert system. His work helps ensure project information is accurate, timely, and accessible to the public. Mr. Sotolongo also serves as a creative lead on high -profile transportation initiatives such as the 1-395/SR 836/1-95 Design -Build Project and the Miami -Dade Advanced Traffic Management System (ATMS) Project. His team led the branding, video content, and multilingual outreach website for the County's Sibike pii , in collaboration with Miami -Dade DTPW. He is known for his thoughtful, collaborative approach and deep understanding of agency goals. His background includes the development of digital tools to support lane closure coordination, internal planning systems, and business plan tracking for public agencies. Jorge works closely with communications and creative teams to streamline workflows, support accessible messaging, and ensure alignment with project milestones. Bilingual in English and Spanish, he brings added value as a trusted advisor and technical resource with a strong commitment to responsive and inclusive outreach. Value Added Team Member, Lynn W. Bernstein, Senior Public Information Liaison Lynn W. Bernstein brings more than 40 years of experience in community outreach and public service, with a career deeply rooted in the City of Miami Beach. A longtime resident and former city employee, she previously served in both the Public Works and City Manager's Offices, giving her a unique understanding of municipal operations and stakeholder expectations. Lynn's experience includes coordination with legal teams, city departments and property representatives to ensure timely execution of agreements. Even during remote working periods, she has maintained momentum through virtual meetings with property owners, attorneys and residents. She is widely recognized among neighborhood associations and community groups for her thoroughness, empathy and dedication. She is best known for her follow-through and ability to move complex stakeholder processes forward. Lynn played a lead role securing property agreements for the Indian Creek Drive Flooding Mitigation Project. Whether meeting in person or coordinating remotely, she ensures that stakeholders are heard, informed and involved at every step. 1 Ej Melissa J. Rodriguez, Senior Public Information Liaison Melissa J. Rodriguez is a bilingual outreach professional with more than 19 years of experience leading public information efforts on behalf of municipal agencies, FDOT and has previously worked on City projects. She has been instrumental in the success of high -profile infrastructure projects throughout South Florida, including work on the MacArthur Causeway, Alton Road, Collins Avenue, West Avenue and the Middle Beach Recreational Corridor. Her deep knowledge of city procedures, project logistics and stakeholder communication allow her to anticipate issues and develop proactive outreach strategies tailored to local needs. Melissa is known for her can -do attitude, strong customer service skills, and ability to quickly identify and resolve stakeholder concerns. She excels in media planning and public -facing communications, having secured bilingual earned and paid media coverage and developed messaging strategies that resonate with diverse audiences. She has coordinated outreach for construction projects in densely populated residential and tourist areas, often requiring intensive door-to-door outreach, database development and neighborhood group coordination. She currently supports the ._ity of Hollywood's CRA Phase IV Undergroundinq and Streetscape Project. She is also leading outreach efforts on the FDOT project on Collins Avenue and 41 Street, which will require extensive coordination with the City's Transportation and Neighborhood Affairs Departments. Additionally, Melissa is the main Miami Beach contact for JT Distr,,. and has a long history of coordination with the MidBeach Neighborhood Association. For the City, Melissa was the lead outreach liaison on the West Avenue Pedestrian Bridge Project, sections of the MidBeach Recreational Corridor, green bike lane projects for the Transportation Department that spanned South Beach, MidBeach and North Beach, as well as a traffic calming project in the Nautilus neighborhood. Sandra Bello, Senior Public Information Liaison Sandra Bello is a senior bilingual communications professional with 25 years of experience supporting public involvement initiatives across South Florida. Sandra's background includes prior in-house work for FDOT Design, where she supported outreach efforts during pre -construction phases, resolved stakeholder concerns, and tracked engagement milestones. Her project experience includes serving as the Senior Community Outreach Specialist for the Golden Glades Multimodal Transportation Facility design -build project, where she coordinated closely with Miami -Dade Transit, Broward County Transit, and SFRTA. She also led outreach for the SR 7/NW 7 Avenue Complete Streets Project, conducting door-to-door outreach and meetings with more than 500 stakeholders to address access concerns and mediate objections to proposed roadway changes. She currently serves as an Outreach Support Specialist and Senior Community Outreach Specialist for JUi uistrir and plays a leading role in the development of strategic messaging, outreach materials, and stakeholder engagement activities for major infrastructure projects. Sandra manages the ,olden Glades Interchan (G�_, ) social media account on v, where she oversees content development, posting schedules and coordinates priorities across the Communications and Creative teams. She is known for her diligence in streamlining processes and implementing cost-effective outreach strategies to engage large-scale, diverse audiences. Sandra regularly performs QA/QC of Spanish -language outreach materials and maintains project contact databases using HML's Project Management System. She is a trusted member of the team known for her responsiveness, professionalism, and dedication to ensuring inclusive, transparent communication throughout all phases of project development. oc+-MA�y 3100 SW 15th Street OMIT. a, Deerfield Beach, FL 33442 °u�,,,noa�►� Office: (954)426-1221 Fax: (954)426-1226 HML Public Outreach June 19, 2025 Heather M. Leslie Sent Via Email Principle Re: West Ave North 091- Neighborhood Improvement Project Dear Ms. Leslie, I would like to take this opportunity to thank you and your team for the efforts HML Public Outreach have made during the design and implementation of the West Avenue Neighborhood Project, Phase 2. The courtesy, knowledge, and professionalism exhibited since 2017 during Harmonization Agreement coordination and Public Outreach has been exceptional, and we at Ric -Man Construction Florida, Inc. look forward to your continuing support as we commence construction of our infrastructure work while interfacing with 130+ properties over the next three (3) years. The main body of construction work has begun. The Public Interface support your team will provide will be invaluable to safe, efficient, and expedient field operations. We look forward to your continued involvement in this project and others in the very near future. Regar Michael R. 4-fier, Executive Vice President Ric -Man Construction Florida, Inc. Ric —Man Construction Florida, Inc, 45 An UA OhhariLill it Melt cr Project• Staff MemberBudget Role and Scope of Services Description Assigned Information (Approx.) EngagemenIt HML City of Miami Beach Projects Community outreach, collateral development, City of Miami Beach, Senior • • . public meeting coordination and execution, door- Capital Projects CoordinatorColette ' . to -door distributions and harmonization Satchell October 2022 - Ongoing agreement development. _ Office: 305-673-7071 colettesatchell@m iamibeachfl. gov City of Miami Beach, Senior Community outreach, collateral development, Capital Projects Coordinator •. groundbreaking ceremony organization, door -to- Colette Satchell : • February 2020 -April 2020 • . ' . door distribution, and HOA and business ' • • • Office: 305-673-7071 coordination. ColetteSatchell@miamibeachfl.gov • Community outreach, collateral development, City of Miami Beach, Senior • .- .. HOA coordination, stakeholder meeting Capital Projects Coordinator • = • • ' • . •. coordination, door-to-door distributions and -. . Ariel Guitian • March 2018 - August 2020 ' • ongoing day-to-day stakeholder coordination. Office: 305-673-7071 ArielGuitian@miamibeachfl.gov Community outreach, Project Charter and RISE Guide development, collateral development, public meeting organization and execution, HOA coordination, harmonization and encroachment City of Miami Beach, Senior coordination, graphic development, social media Capital Projects Coordinator posts and videos, web page audits, creating and _ • Anal Guitian April 2017 - Ongoing _ • tracking project issues, coordination and Office: 786-753-2906 resolution of issues, maintaining database of stakeholders and event planning, extensive ArielGuitian@miamibeachfl.gov coordination with residents regarding the location of the pump station generator and above -ground components. Community outreach, collateral development, public meeting organization and execution, intergovernmental coordination with FDOT, license agreement/quit claim deed/easement • . coordination and execution, RISE Guide City of Miami Beach, City Manager • • • •. • • development, HOA coordination, graphic and '.. Eric T. Carpenter, P.E. • • web services, media relations, coordination and . Office: 305-673-7080 January 2015 - 2023 resolution of issues and event planning. Project EricCarpenter@miamibeachfl.gov Highlight: Working closely with the city's legal team to execute more than 30 license agreements, quit claim deeds and easements with multiple properties along the corridor. 46 HML Municipal Projects Community outreach, collateral development, meeting organization and execution, �� groundbreaking ceremony organization, HOA City of Hollywood CRA, Senior • • • coordination, harmonization and encroachment ' . • . Project Manager coordination, graphic and web services, creating Sarita Shamah, P.E. May 2023 - Ongoing • and maintaining database of stakeholders, event Office: 954-924-2980 planning, extensive coordination with residents sshamah@hollywoodfl.org regarding license agreement and execution of more than 70 license agreements. Coordinating the development of strategy, templates and deliverables for the Village's Village of Key Biscayne, resilience program, including leading efforts for • Community Engagement and stakeholder coordination, social media and video . , e . Communications Manager • • • campaigns, and community events. This . - • Jessica D rouet September 2023 - Ongoing resilience program consists of a series of 6-4 Office: 786-6961 173 1 immediate -relief and long-term projects that will jdrouet@keybiscayne.fl.gov help mitigate flooding, underground utilities and protect shorelines. Develop branding for construction materials: fact sheets, advisories, door hangers, outdoor signage and hero slides for website. Develop Village of Ban Harbour, Director, weekly updates and perform in -person Recreation, Arts 8 Culture coordination duringpaving operations. This Sylvia Flores August 2022 - Ongoing • - ' . - project includes upgrading underground utilities � - Office: 305-993-7480 within the gated community and along Collins sflores@balharbourfl.gov Avenue to improve performance and extend the lifespan of the water, sanitary sewer and stormwater systems serving local homes. HML FDOT Projects Community outreach, trilingual collateral development, door-to-door notifications, FDOT District Six, Construction •' • community awareness plan, maintaining issues Project Manager TBD (Est. 2025) - TBD • logs and conflict resolution, graphic and web Igor Caicedo (Est. 2025) • • services and video development. The project will ..: - . - Office: 305 640-7188 address the electrical power supply feeding the Igor.Caicedo@dot.state.fl.us intersection controller cabinet at Collins Avenue and 23 Street. Community outreach activities included database and file organization management, FDOT District Six, Construction ' • - • coordinating pop-up events, door to door South Miami -Dade Assistant • . - community outreach, preparation of trilingual Resident Engineer • • ' ' January 2025 - June 2025 • ' . - • - collateral materials, coordinating meetings, Francisco Lledo, PE ' • preparing presentations, performing field visits, Office: 305-640-7506 . .. .. - and creating social media graphics as well as a Francisco.Lledo@dot.state.fl.us project update video. 47 Community outreach, Mayor and Commission meeting organization and execution, collateral FDOT District Six, Construction ' ... . development, daily day-today stakeholder Project Administrator I trator trator - . •. coordination, door-to-door notifications, _ • . _ . Marina Gersha ovich r April 2024 - November .:. . community awareness plan, scheduling field Cell: 305. 2024 ' • • . • . meetings with municipal staff members, ' 640-719 Office: 0-7191 maintaining issues logs and conflict resolution, Marina.Gershanovich@dot.state.fl. novic graphic and web services. us Community outreach, collateral development, FDOT District Six, Construction municipal coordination, daily day -today Project Administrator I ' • - • ' ... stakeholder coordination, door-to-door • • Marina Gershanovich ' notifications, community awareness plan. Cell: 305.978.0090 off April 2024 - October 2024 • • ' • maintaining issues logs and conflict resolution. - Office: 305-640-7191 graphic and web services. Marina.Gershanovich@dot.state.fl. us Community outreach, Mayor and Commission • • meeting organization and execution, trilingual FDOT District Six, Senior • collateral development, daily day -today . • • _ . Construction Project Manager • stakeholder coordination, door-to-door Colin W. Johnson, P.E. notifications, harmonization coordination, • Office: 305-640-7189; Mobile: 305- March 2024 - June 2025 .•• • community awareness plan, maintaining issues 401-1615 . logs and conflict resolution, HOA coordination, • • scheduling field meetings with municipal staff Colin.Johnson@dot.state.fl.us members, graphic and web services. Community outreach, Mayor and Commission FDOT District Six, Senior - ' • - • - • • meeting attendance, collateral development, Construction Project Manager - • • • • - • daily day-to-day stakeholder coordination, door- • .. . - Colin W. Johnson, P.E. March 2024 -February to -door notifications, schedulingfield meetings g Office: 305-640-7189; Mobile: 305- too 2025 - � -'•.• •- Nth municipal staff members, community 401-1615 awareness plan, maintaining issues logs and conflict resolution, graphic and web services. Colin.Johnson@dot.state.fl.us Community outreach activities included database and file organization management, coordinating pop-up events, door to door community outreach, preparation of collateral materials including an expanded project fact FDOT District Six, Construction '.. • sheet, coordinating meetings, preparing North Miami -Dade Assistant . .. - . . • .. presentations, social media graphics, update Resident Engineer . . .. December 2023 - • : • • - • project website, and performing field visits. A John Garzia, P.E. • . December 2024 ' • Crisis Outreach Plan was developed and Office: 786-510-6822 . .. . .. - implemented during the Flyover Bridge John.Garzia@dot.state.fl.us reconstruction activities throughout the summer of 2024, which featured pop-up events, door -to door outreach and targeted messaging with digital out of home ads, radio and print ads. 48 Development of all outreach strategy, including advertising campaigns, website development, op social media messaging and stakeholder Heather M. Leslie (PM) coordination. This is the largest design -bid -build Aurora Gonzalez FDOT District Six, Resident Golden Glades Interchange project in Florida's history with a construction Gianna Angles Engineer, Special Projects budget of $908 million. The GGI, located in . Bello Reconstruction Project dg Enmanuel Espinal, P.E. . October 2023 -Ongoing northeastern Miami -Dade County, serves as a Jose A. Palacio Jr. Cell: 305-310-5195 crucial hub, connecting five major transportation Alex Gimenez Enmanuel.Espinal@dot.state.fl.us routes: State Road (SR) 9A/1-95, SR Jorge Sotolongo (Webmaster) 826/Palmetto Expressway, Florida's Turnpike, SR 9, and SR 7/US 441. Community outreach, trilingual collateral development, door-to-door notifications, community awareness plan, maintaining issues logs and conflict resolution, graphic and web services and video development. This project includes installing electronic speed feedback signs and installing speed limit signs and pavement markings in 4 locations along SR 934/Normandy Drive/71 Street. _ - FDOT District Six, Construction Project Administrator Igor Caicedo 0 0 Office: 305-640-7188 Igor.Caicedo@dot.state.fl.us November 2023 - Ongoing Community outreach activities included FDOT District Six, Resident database and file organization management, Engineer, Special Projects coordinating pop-up events, door to door Enmanuel Espinal, P.E. July 2023 - June 2025 community outreach, preparation of collateral - Cell: -5195 materials, coordinating meetings, preparing Enmanuel.Espinal@dot.state.fl.us pinal dot.st presentations and performing field visits. Community outreach, collateral development, community awareness plan, Mayor and FDOT District Six, Construction Commission meeting organization and North Miami -Dade Assistant execution, media relations, graphic and web Wa Resident Engineer May 2023 - February 2025 services, public meeting execution, HOA John Garzia, P.E. coordination, municipal coordination, daily day -to Office: 786-510-6822 day stakeholder coordination, maintaining issues John.Garzia@dot.state.fl.us logs and conflict resolution. Community outreach, trilingual collateral FDOT District Six, Construction development, community awareness plan, North Miami -Dade Assistant graphic and web services, HOA coordination, Resident Engineer municipal coordination, daily day -today John Garzia, P.E. May 2023 - August 2024 stakeholder coordination, maintaining issues - . Office: 786-510-6822 logs and conflict resolution and scheduling field lohn.Garzia@dot.state.fl.us meetings with municipal staff members. Community outreach, collateral development, FDOT District Six, Construction municipal coordination, day-to-day stakeholder -.. _ North Miami -Dade Assistant coordination, HOA coordination, community Resident Engineer John Garzia, P.E. May 2023 - February 2024 awareness plan, maintaining issues logs and . - Office: 786-510-6822 conflict resolution, graphic and web services. John. Garzia@dot.state.fl. us 49 Community outreach, collateral development, FDOT District Six, Construction ' • - • • day-to-day stakeholder coordination, door -to - North Miami -Dade Assistant - - • • - � - • door notifications, HOA coordination, community ' •. • - - . Resident Engineer off May 2023 - February 2024 awareness plan, maintaining issues logs and John Garzia, P.E. - - conflict resolution, graphic and web services. _ Office: 786-510-6822 John.Garzia@dot.state.fl.us - ' • • . • Community outreach, collateral development, FDOT District Six, Senior - daily day-to-day stakeholder coordination, door- Construction Project Manager to -door notifications, community awareness plan, _ Colin W. Johnson, P.E. November 2022 - August oil ' •. • •' maintaining issues logs and conflict resolution, Office: 305-640-7189; Mobile: 305- 2024 • graphic and web services. - 401-1615 Colin.Johnson@dot.state.fl.us Daily outreach and communications strategy. FDOT District Six, Construction The project will increase safety and ease traffic •. ' • • flow through this busy intersection by adding a North Miami -Dade Assistant • new westbound bridge over the FEC Railway, Resident Engineer November 2021 - March • • adding a pedestrian bridge over the railroad _ John Garzia, P.E. 2025 track and adding new turn lanes to the Office: 786-510-6822 eastbound bridge. John. Garzia@dot.state. fl. us '.. • Community outreach, collateral development, • . community awareness plan, media relations and FDOT District Six, Construction • - . - - media buys, graphic and web services, public North Miami -Dade Assistant meeting organization and execution, HOA ' • . • Resident Engineer August 2021 - September coordination, municipal coordination, daily day -to John Garzia, P.E. 2023 day stakeholder coordination, maintaining issues • . Office: 786-510-6822 . • logs and conflict resolution, harmonization John.Garzia@dot. state. fl.us coordination and event planning. W - . Community outreach, collateral development, FDOT District Six, Construction • daily day -today stakeholder coordination, door - North Miami -Dade Assistant • to -door notifications, community awareness plan, '.• • . Resident Engineer August 2021 -August 2022 maintaining issues logs and conflict resolution, John Garzia, P.E. _ • - graphic and web services. ' ' Office: 786-510-6822 ' • John.Garzia@dot. state. fl.us Community outreach, collateral development, FDOT District Six, Construction ' • -. . day-to-day stakeholder coordination, scheduling Project Administrator 1 field meetings with municipal staff members, -, . - , Marina Gershanovich February 2021 -December .: - - • - door-to-door notifications, community awareness Cell: 305.978.0090 2023 • • plan, maintaining issues logs and conflict ' ' Office: 305-640-7191 resolution, graphic and web services. Marina.Gershanovich@dot.state. fl. us 50 PI work as part of districtwide contract included daily outreach and communications strategy for this design -build project being performed in FDOT District Six, Construction partnership between FDOT and the National Project Manager Parks Service. The project includes building six • " . Jonathan Fundora, P.E. October 2020 - Ongoing new bridges, seven improved culverts and . - Office: 305 640-7417 elevating sections of Tamiami Trail roadway from Jonathan.Fundora@dot.state.fl.us east of the ValuJet 592 Memorial structure S- 333 (MP 13.85) to 1.5 miles west of Krome Avenue/east of structure S-334 (MP 24.42). Community outreach, collateral development, FDOT District Six, Construction graphic and web services for a project that is the Project Manager first of its kind in Miami -Dade County to August 2020 -January Colin Johnson, P.E. implement high emphasis striping at railroad _ Office: 305-640-7185 2021 Community outreach, collateral development, FDOT District Six, Construction municipal coordination, daily day -today Project Administrator I stakeholder coordination, door-to-door Marina Gershanovich notifications, community awareness plan, Cell: 305.978.0090 Its July 2020 - December 2021 maintaining issues logs and conflict resolution, . - Office: 305-640-7191 graphic and web services Marina.Gershanovich@dot. state.fl. us Community outreach, collateral development, HOA coordination, issues resolution, maintaining FDOT District Six, Construction database of stakeholders, project outreach calls Project Administrator II and daily day -today stakeholder coordination. - .. Carolina Zamora I off July 2020 - April 2021 This project included close coordination with the Office: 305-640-7185 City's Public Works Department and . - Carolina.Zamora@dot.state.fl.us Neighborhood Affairs Coordinator for project- related impacts. FDOT District Six, Construction Community outreach, collateral development, North Miami -Dade Assistant graphics development, coordination and ' •. . . Resident Engineer resolution of issues, and maintaining database of John Garzia, P.E. July 2020 - April 2021 stakeholders. . • Office:786-510-6822 John. Garzia@dot.state.fl. us Community outreach, collateral development, HOA coordination, project outreach calls, FDOT District Six, Construction municipal coordination and daily day -today 'Thank Project Manager stakeholder coordination. Testimonial: _ Leonardo Bermudez, El May 2020 -September you for all of the project updates and Office: 305-968-4079 • 2020 personalized phone calls when Saturday work is ' ' Leonardo. Berm udez@dot.state.fl. needed, this has been a painless process." Jose Olivo North Bay Village Public Works Director to us Melissa Rodriguez on coordination efforts. 51 Community outreach, collateral development, FDOT District Six, Construction ' • .. electronic project messaging, creating and Project Administrator ' 0 • . -. tracking project issues, coordination and • . :. . . resolution of issues, maintaining database of . - . Levi Boyle, E.I. I off April 2020 - February 2021 stakeholders, graphic and web services, video Office: 305-640-7188 development. Levi. Boyle@dot. state.fl. us Community outreach, collateral development, FDOT District Six, Construction municipal coordination, daily day-to-day North Miami -Dade Assistant stakeholder coordination, door-to-door '.• • - . Resident Engineer January 2020 - October notifications, community awareness plan, John Garzia, P.E. off 2021 maintaining issues logs and conflict resolution, . . Office: 786-510-6822 graphic and web services. John.Garzia@dot.state.fl.us Community outreach, trilingual collateral _ development, door-to-door notifications, FDOT District Six, District " community awareness plan, maintaining issues Construction Manager/LAP • logs and conflict resolution, graphic and web ' Construction Coordinator • services and video development. Project ' • Lazaro Mesa, E.1. 0 January 2020 - March 2021 Highlight: Project videos developed and shared Office: 305-640-7427 _ across multiple social media platforms. Working Lazaro.Mesa@dot.state.fl.us with the community to inform them of extended lane closure hours during COVID-19 conditions. Community outreach, multilingual collateral FDOT District Six, Construction '... . development, graphics development, video • • development, graphic and web services and . Project Manager January 2020 - January event planning. Project Highlight: Multiple in- . - • Jonathan Fundora, P.E. 2021 • . house project videos developed and shared Office: 305-640-7417 across multiple social media platforms. Jonathan. Fundora@dot.state.fl.us Community outreach specializing in educating the project corridor about the upcoming FDOT District Six, Construction construction of permanent concrete medians that Public Information Project ' •.. • . - - change access into several miles worth of SR 7. Coordinator ' • Collateral development, graphic and web • - = • ' Rodolfo Roman off April 2019 - August 2020 • • services. Successfully briefing approximately ' Office: 305-640-7437 500 businesses about the changes in access Rodolfo. Roman@dot. state. fl.us and documenting a comprehensive archive for Construction outreach liaison. Community outreach, bilingual collateral development, public meeting execution, graphic and web services, municipal coordination, daily FDOT District Six, Construction day-to-day stakeholder coordination, license North Miami Dade Assistant to Premier Parkway Roadway agreement and harmonization coordination, ' • • . Resident Engineer Reconstruction . Drainage event planning and video development. Project John Garzia, P.E. January 2019 -June 2020 Project videos developed and shared across multiple . . Office: 786-510-6822 social media platforms. Partnership with City of John.Garzia@dot.state.fl.us Miami Gardens to disseminate information and coordinate lane closures. 52 Community outreach, collateral development, graphics development, coordination and resolution of issues, and maintaining database stakeholders. Community outreach, collateral development, public meeting organization and execution, tracking project issues, coordination and resolution of issues, maintaining database of stakeholders, HOA coordination, graphic and web services, website updates and audits, project e-blasts, paid and earned media plan and on -air interviews, event planning, strategic alliances and social media campaigns. Conducted on air interview for NBC 6 and additional news outlets to distribute project information. Partnerships with multiple HOA's and Commissioner Higgins' Office throughout the project. Community outreach, trilingual collateral development, public meeting organization execution, graphic and web services, media relations, event planning and video development. Developed project videos and shared on multiple platforms. Groundbreaking ceremony organized and attended by Miami Gardens Commissioners. Recognition of Sandra and team's coordination efforts in a letter to FDOT by South Florida Regional Transportation Authority (May 3. 2019). Community outreach, collateral development, electronic project messaging, creating and tracking project issues, coordination and resolution of issues, maintaining database of stakeholders, graphic and web services. Project Highlight: Partnership with Miami -Dade County to collect information on signal timing and improve traffic signal timing. Design outreach, community awareness plan, trilingual collateral development, creating and maintaining database of stakeholders, graphic and web services, public meetings, HOA coordination, agency coordination, noise wall coordination and participation in video development. Coordinated multiple public meetings throughout the overall project corridor to encourage attendance in convenient locations. FDOT District Six, Construction South Miami -Dade Assistant Resident Engineer Francisco Lledo, PE Office: 305-640-7506 Francisco. Lledo@dot. state.fl. us FDOT District Six, Construction South Miami -Dade Resident Engineer Dru Badri, P.E. Office: 305-640-7116 Dru.BadH@dot.state.fl.us FDOT District Six, Construction Public Information Project Coordinator Rodolfo Roman Office: 305-640-7437 Rodolfo.Roman@dot. state.fl. us FDOT District Six, Construction South Miami -Dade Resident Engineer Dru Badri, P.E. Office: 305-640-7116 Dru.Badri@dot.state.fl.us FDOT District Six, Design Project Manager Raul Quintela, PE Office: 305-470-5271 Raul.Quintela@dot.state.fl.us October 2019 - March 2021 June 2018 - July 2020 December 2018 - April 2021 April 2018 - August 2020 October 2016 - October 2021 53 Graph Code Proiects Managing the efforts related to technology and visual communication in the area of Public Involvement. More than 90 percent of the EngineeringGeneral graphic supports created and used for the Consultant Services for Traffic contract have been created and supervised by Evelin Legcevic, PE • - Operations • • Mr. Sotolongo. He was also responsible for theJorge • • • • Phone: 786-637-3597 •1 off March 2021 - Ongoing Traffic • - creation of a repository that manages the documents associated with the progress and final documentation of the ATMS project. This online tool was developed at a low cost and in a short period of time. esponsible for redesigning and developing the sw Lane Closure Information System (LCISv2), lowing the Florida Department of •ansportation (FOOT) to easily and efficiently )ordinate, track, and disseminate lane closures temally and externally, within the agency and the public, media, emergency responders, and hers. The new LCIS addresses the )ortcomings of the previous system, in addition providing a new feature that provides a more ;curate status of work in the field. In addition, In idition, the new system allows FOOT IT staff to one and deploy the system to a different server necessary. FOOT District Six, Project Manager Ramon Sierra, P.E. March 2019 - Ongoing Office: 305-470-5336 ramon.sierra@dot.state.fl.us ha Developed the SR 836/1-395 Interchange Design -Build Reconstruction website and project branding. Project Successfully accommodated all challenges FOOT District Six, associated with the webpage such as the Communications Manager Consulting • limited space for the web pages and contentJorge ... .. Maria Higgins -Fallon 2018 - Ongoing InterchangeReconstructilayout during the project live time, counting with Projects • ect • website's analybcs, content accessibility, alert/ Area Surrounding notification system and be completely mobile responsive. 54 While HML staff are comprised of seasoned professionals, we continuously reassess our methods by keeping up with and applying new industry trends. This is why our technical sub -consultant is an integral component to the overall Team HML. HML Public Outreach is proud to be joined by Graph Code LLC in this pursuit. Our firms have collaborated on numerous projects, most recently as part of the HML team awarded the Florida Department of Transportation District Six Golden Glades Interchange (GGI) construction communications contract, the largest construction project in FDOT's history. We have included Graph Code's principal, Jorge Sotolongo, to ensure the highest level of expertise. We have also collaborated with several members of Graph Code's team to much success. Our combined team has deep resources and fresh perspectives to provide public outreach services to coastal communities and the State of Florida. Graph Code has served South Florida for nearly 10 years and specializes in website design and App development, as well as other graphic design and technology services. Their web services focus on the digital strategy approach and on capabilities such as: responsive design, user interface (UI) and user experience (UX) analysis, search engine optimization (SEO), blogs, website maintenance, e-newsletters, web hosting and online applications. Graph Code has a well -established history with public agencies such as FDOT and Miami -Dade County and their services have always been met with great customer satisfaction. For several years HML staff have coordinated with Graph Code to update an FDOT interactive map of lane closures within Miami Beach and the adjacent areas. They also successfully collaborated on building the GGI project website: www.go-ggi.com, that includes a sign up to receive our weekly emails via Constant Contact, an attractive, easy -to -navigate design, an interactive map of the current project lane closures, as well as project pictures, a library of documents and a Frequently Asked Questions page. In addition to the user experience, we collaborated to custom build a back -end Resource Hub that stores all stakeholder information, can be sorted alphabetically or by project region, and the Hub houses all final project documents. Graph Code is also a sub -consultant to the HML contract with the Village of Key Biscayne to provide recommendations and website support. Early on, Graph Code identified several potential security concerns on the Village's previous website. These were taken under advisement during a recent redesign and helped produce a stronger, more secure relaunched website. The table on the next page outlines the contracts that demonstrate our ongoing successful collaborations. 56 AM Approach and Methodology 57 0 Neighborhoods and Homeowner Associations (HOAs) Neighborhood and HOA-focused communications during a project require a deeply personal approach. HML works to establish trust and transparent communication by providing tailored, consistent and multilingual updates to residents. We also build partnerships with HOA and neighborhood leaders so they can serve as project ambassadors — helping to relay accurate information to their neighbors and route stakeholder concerns directly to the public outreach team. We understand that construction in close-knit communities often raises concerns about access, parking, noise, lighting and landscaping. Our team's experience with the City's unique neighborhood dynamics allows us to address these concerns promptly and with empathy. Proposed Outreach Process and Tools: • Identify HOA and neighborhood association leadership at project start and establish direct lines of communication • Attend regularly scheduled HOA meetings; propose dedicated project briefings when needed • Distribute project -specific flyers, Frequently Asked Questions and fact sheets including QR codes for real-time access to project information • Conduct bilingual door-to-door outreach and provide EDDM mailings during key milestones • Host virtual and in -person office hours for residents to ask questions and provide feedback • Schedule neighborhood walks or project tours to HOA, community groups and members of the City's Sustainability Committee to demonstrate progress and highlight a project's benefits and resilience measures • Prepare parking coordination diagrams and harmonization workflows where needed • Leverage detailed visuals such as MOT maps, phasing diagrams and sequence illustrations to help stakeholders understand planned activities • Proactively respond to resident emails and phone calls to coordinate construction activity — such as assisting with the relocation of parked vehicles in work zones, clarifying notices or confirming project timing. HML collaborates closely with contractors and city staff to ensure responses are consistent, timely and appropriately documented • Maintain issue logs for all stakeholder concerns with response tracking, ensuring concerns are documented and resolved in coordination with project staff • Propose establishing and maintaining a mass texting system using an SMS short code to be able to quickly reach stakeholders with pertinent information ABCDs in North Beach (Abbott Avenue, Byron Avenue, Carlyle Avenue, Dickens Avenue) Normandy Drive and 11 Street Corridors Altos del Mar La Gorce/Pinetree Mid Beach Recreational Corridor Lakeview North Bay Road Middle and Upper * 41 Street Business District Alton Road Mid Beach * Collins Avenue and Indian Creek Drive Sunset Harbor Nautilus Mid Beach * West Avenue Venetian Islands Om Pq Palm -Hibiscus -Star Collins Avenue * * South of 13 Street Islands Alton Road North and South of Business District E Fifth Street M Neighborhood Improvements Projects (NIPS) Neighborhood improvements projects include construction in the right of way ranging from repaving the roadway to major reconstruction projects with pump stations, raising the street and sidewalks, and harmonization coordination. NIPS form just one component of the City's climate resilience journey and are part of the Stormwater Master Plan. They are highly visible and impactful and require extensive community coordination and clear messaging. The public outreach team serves as the conduit between the public and project team. Liaisons are also the voice of community feedback during progress meetings and in discussions where impacts to the public are discussed. Proposed Outreach Process and Tools: • Conduct a demographic assessment to determine language needs and engagement preferences • Identify and track all stakeholders including residents, businesses, schools and nearby institutions • Launch outreach early to build trust and identify property access and harmonization concerns • Propose ceremonial events like groundbreaking or ribbon cuttings with the City's Neighborhood Affairs Division • Use harmonization agreement letters, encroachment notices with photos and personalized outreach to support ROW clearance NW 47 Avenue Golden Glades Interchange Reconstruction Project (FDOT) L% P� ate Road (SR) 7 construction and omplete Streets 'rojects (FDOT) 79 Street Bridge Rehabilitation Project (FDOT) City of Hollywood (RA Coastal Resiliency Phase IV E/W Undergrounding and k s(ape ilk Bal Harbour Village Utility Infrastructure Improvement Project 71 Street lighting and Signalization Pushbutton Project (FDOT) to Gorce and Lakeview Neighborhood Improvements Project (design project paused) Julia Tuttle Indian Creek Drive SR 112 / Flooding Mitigation Causeway Bridge Projects (CMB) Rehabilitations and Bus on Shoulder Project (FDOT) * * * Collins Avenue * Roadway SR 1/NE 7 Avenue 41 Street Corridor Projects (FDOT) Roadway Project Revitalization Project (CMB) (FDOT) West Avenue Phases 1, 2 & 3 ((MB) Krome Avenue Corridor Reconstruction Projects (FDOT) Alton Road Reconstruction Project (FDOT) mi Trail Next 'hases 1 & 2 ,cts (FDOT) MacArthur Causeway Bike Lan Project (FDOT) ICollins Avenue Roadway OProilects FDOT)eVillage of Key Biscayne Resilient Infrastructure and Adaptation Program 61 Parks and Facilities Parks and facility projects can include updates to public greenspaces, restrooms, piers or parking garages. These areas serve a broad audience, including residents, hospitality workers and staff, pet owners, sports enthusiasts and tourists. Outreach must accommodate this diversity with inclusive messaging and multilingual distribution. Outreach for parks/facility projects must cast a wider net as visitors and commuters come from all over and speak multiple languages. Greater South Florida commuters, hospitality workers and tourists may be impacted by activities in the area. Proposed Outreach Process and Tools: • Evaluate early in the process the potential visitors and demographic in the affected area • Analyze pedestrian traffic patterns, seasonal usage trends and event conflicts • Determine any significant holidays or Beach events that may impact stakeholders and/or the project • Use geo-targeting to cast a wide net and capture visitors and commuters, so that all communications can be captured by those affected • Coordinate with area hotels, event promoters and Convention Center staff • Consider and determine what languages collaterals will need to be translated to ensure we are attaining or reaching specific demographic needs, including Spanish, Haitian Creole and/or Portuguese • Develop all materials to include contact information and a QR code to redirect stakeholders electronically to the project page on the website • Distribute materials at the specific park/facility, in area hotels and high -traffic hot spots • Develop an informational package to be presented on MBTV • Identify and propose meetings with City committees that target specific features in the park/facility, such as the Disability Access Committee (DAC) for ADA accessibility improvements • Conduct media outreach in coordination with the Marketing and Communications Office to inform local outlets about the new improvements • Develop project -specific messaging about construction activity updates for the City's Nextdoor and social media accounts • Develop project before, during and after construction videos ahead of time to provide a wider range of stakeholders with information of the start date and upcoming changes • Share all video content to the City's website and social media accounts • Prepare materials such as illustrative brochures and inclusive infographics with the appropriate contact information for further questions • Once a project is completed, the City will work with the Parks & Recreation Department or Capital Improvement Projects to organize a ribbon -cutting event as approved • All public outreach activities, logs and minutes will be included in the final public involvement record provided to the City, in addition to a newsletter capturing the entirety of the project Golden Glades Multimodal Transportation Facility Groundbreaking and Ribbon Cutting Ceremonies Normandy Fountain Pro'llg ect Community Tablin Events Golden Glades Interchange Project Industry Forum Krome Avenue Inaugural Community Bicycle Ride Altos del Mark Park Groundbreaking Ceremony r ` Village of Key Bisca ne Harbor Park Outdyoor tit Public Meetings r FDO' v Golden Glades Interchange Project Pop-up and Community Events Collins Avenue and 41 Street Projects Pop-up Event Village of Key Biscayne Resilient CA Infrastructure and Adaptation Project July 4 Parade Tabling Event __ =' 63 Public Information Campaigns Whether promoting citywide sustainability efforts or changes to traffic patterns, public information campaigns require repetition, consistency and creativity. Proposed Outreach Process and Tools: • Create a survey to assess the community's current level of awareness • Develop a campaign brand identity and content library, including talking points, educational materials, flyers, presentations, posters and FAQs • Write an email for dissemination through the City's mass email platform, and prepare a newsletter to include in ongoing communications • Develop EDDM mailers for citywide delivery • Set impression goals and track engagement analytics • Design a concise and compelling ad to serve as an educational tool • Create a campaign -specific social media calendar and produce supporting graphics and videos for scheduled distribution • Draft a press release and share it with local reporters and bloggers • Host outreach events and pop-up activations at key locations around the City; partner with local businesses and community groups to expand reach • Conduct a follow-up survey during the campaign to gauge effectiveness and identify areas for refinement Campaigns That Connected How HML turned complex topics into community -wide conversations Team HML's communications plan is structured to facilitate a seamless two-way flow of information between the City and the community throughout all phases of a project. Our goal is to create proactive, inclusive outreach strategies that inform, engage and empower residents, businesses and stakeholders across Miami Beach's vibrant neighborhoods. Setting Goals Using our proprietary PEER Method, HML begins each engagement with a strategic planning phase. We conduct an audit of current outreach strategies and work with City staff to define clear communications goals tailored to the project's scope and audience. We develop forecasting tools and update our outreach plans as new details emerge. By reviewing lessons learned from previous efforts and maintaining close coordination with City staff, we stay ahead of key milestones and contractual deadlines. Understanding the Audience HML recognizes the importance of understanding the diverse demographics, communication preferences and cultural needs of Miami Beach stakeholders. We prioritize early, friendly engagement with residents, business owners, tourists, media and City staff to build trust and credibility. This approach helps to foster positive interactions, reduce conflict in the field and support long-term community collaboration. We recognize that inclusivity and cultural sensitivity are essential to making every member of the public feel seen, heard and respected. Selecting the Outreach Method Each project receives a customized outreach approach based on its location, audience and anticipated impacts. We evaluate outreach needs on both a micro and macro level, using a combination of traditional grassroots efforts and modern communication tools. Our methods may include door-to-door engagement, community meetings, direct mailings, email blasts, social media campaigns, interactive project dashboards, multilingual materials and event -based outreach. We continuously tailor our methods to ensure we meet stakeholders where they are and reach even the hardest -to -reach communities. Establishing Responsibilities A detailed outreach plan is developed using our internal Project Management System to define team roles, deliverables and timelines. This step-by-step system promotes accountability and organization, with each team member having clearly defined responsibilities and tasks. As Project Manager, Heather ensures consistency, quality control and timely execution across all communications and public engagement deliverables. Reporting Outreach Efforts All outreach activities, stakeholder feedback, and field interactions are documented in HML's Project Management System. This centralized platform enables real-time tracking of issues, communication logs, and outreach milestones. Each report summarizes coordination efforts, highlights engagement successes and identifies challenges or gaps that can inform future strategies. Final reports are submitted as part of the project closeout process and become part of the City's public involvement archive. HML currently implements this level of reporting for large-scale FDOT projects and recommends adopting a similar model here. Calendar and Event Coordination Proactive coordination with the City's special events calendar is built into our project planning. HML maintains an updated calendar of citywide events and observed religious holidays to prevent scheduling conflicts, minimize disruptions and identify outreach opportunities. Our team is familiar with the City's annual high -impact periods identified in the Letter to Commission and ensures work zones maintain pedestrian access and avoid excessive noise during sensitive periods. HML is mindful of the City's diverse religious and cultural observances. We ensure clear pedestrian access during holidays and limit disruptive activities such as nighttime noise during services or ceremonies. We also coordinate closely with the Miami Beach Convention Center to align with its robust event schedule. After-Hours/Weekend Work/Emergency Coordination Our team is experienced in coordinating off -hour and weekend work notifications. We understand the importance of timely and proactive communication with HOAs, residents and business owners before any alternative work schedules are approved and executed. This includes construction accidents or utility breaks on projects. Team HML has experience successfully coordinating with Public Works Operations and Neighborhood Affairs staff when a water main breaks, a gas line is damaged, or when a streetlight outage is reported. Outreach Methods Timeline The table on the next page provides a description of the outreach methods recommended during each of a project's phases. This timeline serves as a foundation to achieve the city's goal of keeping the public informed about ROW and facilities projects. The lead time provided for these phases and activities may not always be possible to maintain as construction schedules and funding may change at any time. • Develop project strategy and document plan (formerly the RISE Guide and charter) • Develop/design information materials and database of impacted stakeholders • Coordinate notifications • Conduct Design Hybrid Public Meeting(s) • Develop harmonization documents with team and conduct HA meetings • Document commitments made during design phase • Develop construction collaterals • Confirm impacted stakeholders, groups and officials • Meet with city staff to discuss overall strategy • Schedule Construction Kickoff Public Information Meeting • Attend Pre -Construction Conference • Distribute notifications • Conduct community presentations • Develop and foster long-term partnerships with elected officials, major stakeholders and community • Gather additional contacts to reach as many people as possible • Inform the community early to minimize surprises and issues • Provide clear information about the projects and how stakeholders can stay informed and provide feedback • Make personal connections with each of the properties and businesses on the corridor • Build rapport with team and contractor • Project Fact Sheet • Meetings with Police, Fire and other city representatives • Press release • Project brochure • Project page on city's website • MBTV programming • Door-to-door distributions • E-blasts • Mailings • Media and stakeholder calls/emails • Outreach events • Presentations with HOAs and community groups • Public Information Meetings • Social media messaging • Project videos • Communication with public • Coordination with other agencies • Groundbreaking ceremony planning • Issue resolution • Meeting coordination • Finalize executing harmonization and/or encroachment documents • Project videos to inform community of progress and milestones • Social media messaging • Trouble -shooting access and daily issues • Send out biweekly notifications via Constant Contact and project databases • Develop Quarterly Reports • Attend Progress Meetings • Participate in Community/HOA meetings • Keep people informed about the project activities • Anticipate issues before they happen and offer solution • Foster partnerships and engage groups as project ambassadors • Ongoing meetings with team and Neighborhood Affairs Coordinator to check in on outreach strategy • Build consensus on project and hot issues • Document issues, keep track of open action items, goal to respond within 48 hrs and close out in issues log Day-to-day coordination Groundbreaking Ceremony Lane closure updates to GIS Project updates and advisories Meetings with business/property owners Monthly stakeholder coordination meetings Outreach events and presentations Project page maintenance on website Social media messaging • Close out claims and complaints • Distribute final notifications • Perform completed project survey • Share project successes and lessons learned with team and Neighborhood Affairs • Develop project archive • Resolve outstanding issues • Compile all correspondence and files into one electronic document • Gather all outreach efforts for the life of the project for one report • E-blast to database • Deliver documentation to City • Perform completed project survey • Ribbon -cutting ceremony or Block Party Demonstrate an Understanding of Various Construction Project Methods Benefits: • Longer lead time allows for more extensive public engagement before work begins, providing an opportunity to build consensus • Community input can be incorporated into final design plans • Elected officials may be briefed and questions answered before the project is shovel ready • Issues such as encroachments or utility conflicts are often identified and addressed early • The City has time to update or align policy with project needs (e.g., harmonization practices, incorporating changes in any City master plans) Drawbacks: • Project funding may no longer be available, and a project can be shelved • The gap between design and construction may span a year or more, risking stakeholder disconnect • New residents, tenants or businesses may be unaware of the project's early public outreach • Messaging can become inconsistent between the design and construction teams • City priorities may shift, which can affect previously agreed -upon design elements such as the established level of service, harmonization and encroachment policies, prioritizing modes of transportation that may impact citywide parking Recommendnfinn-c • Host public meetings at key design milestones (Project Kickoff, 60% and 90% plans development, and then host a Pre -Construction Kickoff Meeting) • Implement mailers as an additional layer during the public meeting notification process • Coordinate a design -to -construction transition meeting to ensure community commitments are tracked and honored • Establish a Community Advisory Committee with residents and business owners to stay engaged through construction • Send a project closeout mailer and develop a video post -design phase to summarize project details and upcoming timeline • Use a consistent public information liaison where possible between phases to maintain trust The HML team has served on hundreds of traditional design -bid -build projects with overwhelming success for the City and FDOT, including the Golden Glades Interchange Reconstruction Project, the largest design -bid -build project in Florida's history. We have also provided assistance on a previous CIP Miscellaneous Work Order that grouped the Normandy Drive Plaza and Altos del Mar Park projects. Our team has also performed outreach on multiple green bicycle lane projects for Transportation. We apply knowledge and experience from previous projects and work with other agencies to find the best fit for City strategies. Design -Build Design -Build (DB) projects integrate design and construction under one contract. Once awarded, the design -builder begins work immediately — frequently submitting design sections (e.g., drainage or roadway plans) for approval while simultaneously preparing to begin construction while the City team reviews design submittals, answers Requests for Information and clarifies items in the Design Criteria Package. This method accelerates project timelines but compresses outreach windows, making early and ongoing communication even more critical. The Public Information Liaison (PIL) is a key member of the DB team, responsible for ongoing coordination with the Neighborhood Affairs team and for informing the community throughout each phase — from concept through completion. Benefits: • Shorter overall project duration. The project is designed by the design -builder and constructed as soon as the City approves a section of the plans such as the drainage or roadway plans • Projects can be fast -tracked to provide more immediate relief to the impacted neighborhood • Fewer coordination delays between design and construction teams • The City has one main point of contact, which simplifies resolution of design or construction conflicts • Real-time responsiveness to site issues and community feedback Drawbacks: • Compressed design schedules limit early community involvement • Design plans may evolve during construction, causing the community confusion or mistrust if not communicated clearly • Coordination with outside agencies (e.g., FPL, ATV) must be highly efficient to avoid delays • Stakeholders may feel excluded from key design decisions • A single point of contact from the design -builder can overburden project staff without a strong outreach partner • If project consensus isn't reached by the public and/or Commission, a project can be paused mid -stream, causing schedule delays and potential monetary claims Recommendations: • Build relationships early — especially with HOA boards, business owners and neighborhood leaders • Create defined milestones during design development to engage the public without delaying construction • Use virtual meetings and recorded sessions to preview design elements and collect input • Produce short videos to explain technical components like drainage, harmonization and pump station aesthetics • Establish a Community Advisory Committee, similar to DBB recommendations, to provide a feedback loop throughout HML has been a trusted outreach lead on major DB efforts, including West Avenue Neighborhood Improvements Project Phase 2, the environmentally sensitive Tomiami Trail Next Steps projects (part of the Everglades Comprehensive Restoration Plan), and the Golden Glades Multimodal Transportation Facility. Additionally, Team HML supports the City of Hollywood CRA Coastal Resiliency Phase IV E/W Undergrounding and Streetscape Project, a CMAR (Construction Manager at Risk) initiative, further expanding our expertise in adaptive communication strategies and early -phase stakeholder coordination on complex, climate -focused infrastructure projects. HML has developed innovative techniques to educate the community on construction delivery methods and enhance outreach to engage the City's full demographic. Through our partnership with Graph Code, we are able to create and leverage custom-built platforms, multimedia tools and interactive content that integrate emerging technologies with people -centered outreach. We continuously monitor trends and apply lessons learned from other projects to ensure all strategies remain fresh, responsive and tailored to the City's needs. Educational Video and Photo Library Building a library of educational videos and project photos is a cost-effective way to create long-term outreach resources. HML will produce this content in-house and house it on the City's website and server. Educational videos will focus on one topic at a time and feature interviews with City staff who serve as experts in their disciplines. Once approved by the Communications Office, final videos can be uploaded for anytime viewing, shared across social media platforms and streamed on MBTV. In line with the City's commitment to equity and accessibility, all videos will include ADA-compliant features such as captioning and transcripts to ensure clear communication for all. Sample video topics include: • The difference between construction delivery methods and their respective pros and cons • An explanation of the stormwater drainage policy • A breakdown of the harmonization process with examples of property impacts • An overview of the City's Resilience Plan and status of G.O. Bond -funded projects • Clarification of common misconceptions about road raising and how it may or may not affect property value Ongoing project update videos would also be housed in the Project Management System library so that information is centralized for easy navigation and access. Public Information Liaisons will coordinate with project teams and contractors to capture high -resolution project photos in addition to the certified drone pilots included in our partnership with Graph Code, which will be cataloged and used in public -facing materials. This visual library reduces the last-minute need to source content when creating examples of pump station construction, harmonization outcomes or MOT sequences, and ensures the City has a curated archive of local projects to support future communication efforts. Building Trust Through Inclusive and Responsive Engagement HML is committed to meeting residents where they are — by creating thoughtful, inclusive outreach that fosters trust and expands access to information. Our team includes bilingual staff and personnel fluent in American Sign Language (ASL), ensuring clear communication with a diverse population. We are attentive to ADA standards and produce multilingual outreach materials to ensure that language is never a barrier to engagement. Additionally, we are mindful of religious and cultural observances, such as the Eruv line and Sabbath, and ensure that our outreach schedule and logistics reflect the practices and needs of observant communities. HML already develops and disseminates content in English, Spanish and Haitian Creole on FDOT projects and will continue to adapt communication materials to reflect the full diversity of the City's stakeholders. Leverage Community Partnerships for Engagement Opportunities To strengthen public engagement and build long-term trust, HML proposes a series of community -based partnerships and grassroots initiatives. We will collaborate with local running, cycling and rollerblading groups to host project walking or biking tours, allowing participants to see completed infrastructure improvements and connect with project teams. Engagement will be expanded through partnerships with HOAs, community groups and the Miami Beach Chamber of Commerce. We also plan to maintain a presence at high -profile events and locations, distributing project information at Art Basel, the Miami International Boat Show, South Beach Wine & Food Festival, Miami Beach Pride and the South Beach Jazz Summer Series, among others. We will also maintain outreach tables at local gathering points such as the Normandy Fountain and Lincoln Road Farmers Markets. Our team member Melissa already coordinates with Yacht Show organizers on other municipal efforts and will support similar partnerships to integrate project messaging into large-scale public events. To connect civic engagement with public works, we also propose organizing community service events — such as beach cleanups — with partners like Clean Miami Beach, Waterkeeper and local businesses. Team HML is currently scheduling a beach clean up with the Village of Key Biscayne on September 20 to celebrate International Coastal Clean Up Day. These efforts allow our team and City staff to connect with residents outside traditional outreach channels. To engage younger audiences and foster future civic leadership, we will coordinate with Miami Beach Senior High School for Career Day participation and partner with STEM programs and institutions such as Miami Dade College to involve students in real -world municipal projects. In our work with the Village of Key Biscayne, HML successfully produced an activity book for younger students and awarded Resilient Ranger pins to encourage participation in sustainability programs. naia,raw� �g 3 3 � club i Exotic Car > I Miami Gardens W,_ NW 171.15t : y NW 170et1rtan .g Miami Gardens O 0 SKE( Inn & Suites - 0-- E z E NW 166M a Sr f z 'ye u n 4 - g Y NW 165tn A 1163.E S. e` BUNCHE 1" PARK Southem Glazer `� 0 E NW 163.E S1 r Wine B Sp, t Q6 >is N G i _ � NW 1601h SI • mK s NW 159th SA Ribadao Wood BoOao 0 ide Center A Q MG C QLane Closure T NE171s1 ' HE 1101h S1 Jerk au nh nEl6wnsl 4 TA Dumplmq K ,i O 34 iNorth Miami Bear' =s - WA Oim a1 = ••• _ _- il W 166M st .�. NW 166th 51 NE 166M 51 91 f ; NE 1651r, 51 NW 165M St ] NE 165M 51 T w NW 16,M St NE 164M 51 • ie NE 163rtl St NW 163rd $1 < HE 163.tl St i b b NE 167.1E S1 l 4 ' ', NW 51 NE 16.sl �1� /M/� ©Tabernacle Of Glorylory Nil161s1 SI NE 16an Tr„t. Golden Glades Miami Campus HE 160M Sl W 16o1n St 7� CL(Tj NW /5901 51 Nf 159M St = W1smv NW 15aM St ME 1591h St S NE 157M Tar NW 157th 51 > NE 1571h St gk My Mapx NE Nn 1Sst -h 0 Golden t ei, Apartments St Simeon Serbian Q Orthodox Cathedral •,,,•,mac, Map Legend © Detour Interactive Construction Dashboards $ � i s NE,ewx ALDI 0 ULETA VriK* The Home I r n l _ Mail a 6 rd St NE 16Nn sl NE 167.M 51 n ^ n n ^ m NE 161it $I � i a NE 16oth S, NF 1601 s m f T g -T: ONew Traffic Pattern To improve public awareness, HML proposes an interactive construction dashboard featuring a real-time map interface showing project status, detours and anticipated impacts. The dashboard can expand the City's existing project map and integrate with navigation platforms such as Google Maps, Apple Maps and Waze. It will also include embedded video updates, 360' progress visuals and a user-friendly interface for submitting questions or feedback. We will explore incorporating this map into the City's MBGov app to further expand accessibility. ._ -w-mac.....:.... M-0 ZA N atflc PaatchagehGGll Golden Glades Int,line 4 starting l As part of our partnership with Graph Code, we developed and maintain the lane closure interactive map on the Golden Glades Interchange Reconstruction Project website, www.gu-ggl.com. Graph Code also maintains the 1-395 project interactive map. We also maintain communication with Apple, Google and Waze to ensure accurate, real-time updates across major platforms, including vehicular, pedestrian and bicycle routes. Gas Station TV (GSTV) GSTV is a data -driven network that plays videos and targeted messaging at fuel stations. HML is prepared to partner with this network to circulate project information to commuters and off -beach audiences who frequently travel into the City. GSTV provides a unique way to capture attention in real time and promote public awareness about construction impacts. HML recently used GSTV as part of a geo-fenced campaign with Cox Media Group for the Golden Glades Interchange, delivering targeted outreach across ZIP codes that reached residents, tourists and daily commuters. Text Alert System with Geo-Targeting To build on the City's existing messaging platform, HML recommends implementing an enhanced text alert system with geo-targeting capabilities. This feature ensures residents and businesses only receive information that is directly relevant to their location, improving accuracy and reducing overcommunication. Alerts can include detour updates, water or utility interruptions, or reminders for upcoming meetings and milestones. Additionally, HML recommends establishing a mass texting system using project -specific short codes that residents can opt in to. This would enable the project team, through HML, to regularly disseminate information to stakeholders directly impacted by individual projects in a timely manner. This could also include alerts related to unexpected construction activity that affects those in the community. Pop -Up Outreach Stations HML proposes the use of branded outreach kiosks — portable setups that can be deployed in high -traffic locations such as parks, farmers markets, libraries or City Hall on Commission meeting days. Staffed by outreach team members, these stations will provide in -person information and feedback opportunities. Each kiosk will include visual boards, printed handouts and iPads to display videos or 3D renderings of upcoming improvements. Outdoor Public Meetings with VR/AR Engagement For projects with major neighborhood impacts, HML recommends hosting outdoor meetings directly at the project site. These events will include water stations, site plans and staff -led tours. To further enhance engagement, we will include VR headsets to allow residents to see before -and -after views and AR tools — such as mobile overlays — that display future improvements when viewed through a smartphone. HML used this approach to showcase the Harbor Park Pump Station in the Village of Key Biscayne, providing a hands-on preview of resilience infrastructure in a residential community. Community Impact Scorecards HML will develop clear, user-friendly scorecards to highlight construction milestones, sustainability metrics, and neighborhood -level impacts. These will be updated quarterly and made available online and in print. Each scorecard will include contact information for City services (e.g., potholes, parking, or permitting issues) and tips for using MBGov and other City tools to stay informed. C Social Media Campaigns We propose launching a robust, multi -platform social media strategy that includes a Micro -Influencer and Business Ambassador Program. Local partners, including trusted businesses and neighborhood personalities like Joe Franco, will be equipped with branded toolkits and timely updates to share with their networks. HML will also create a "Did You Know?" mini-series — 30-second videos featuring project facts, environmental features, construction updates and community highlights. To engage residents visually, we suggest launching a photo contest encouraging submissions of project -related images, with winning entries featured in Miami Beach Magazine. For professional visibility, we will collaborate with the City to use its Linkedln account to share project accomplishments and infrastructure insights with planners, engineers and municipal peers. AI -Powered Chatbot To provide around -the -clock support, HML recommends installing an Al chatbot on the City's website and individual project pages. The chatbot will be programmed with frequently asked questions and escalation protocols to refer more complex issues to the outreach team. A similar system has been successfully developed on the Golden Glades Interchange Project, providing an effective and low-cost alternative to phone hotlines. Construction Access Pass System (CAPS) The CAPS system allows residents and business owners to submit access requests for construction accommodations such as ADA needs, scheduled deliveries or medical transport. The form can be accessed online and will be routed to project managers for coordination. This proactive system improves equity and responsiveness by providing an organized, traceable method to address sensitive mobility needs. Neighborhood Welcome Packets Each neighborhood affected by a capital project will receive a printed and digital Welcome Packet that includes a project overview, contacts, timeline, and QR codes linking to construction dashboards, meeting recordings and the City website. Packets will be distributed during outreach walk-throughs, door-to-door visits, and email blasts to ensure broad accessibility. Weather -Proofed Project Posters Project posters will be developed for each construction segment and printed on coated or canvas materials to withstand rain and wind. These posters will include project visuals, contact info, and QR codes linking to the City's project page. Posters can be distributed at project sites, posted at pay stations, elevators, grocery stores and inside residential buildings. HML has already implemented similar weather -proofed signage at the Golden Glades Multimodal Transportation Facility and along US 1. Project Bulletin Boards Bulletin boards installed in central corridor locations serve as a single, reliable source for updates. These boards will be maintained by the Public Information Liaison assigned to the project and updated regularly to reduce printing costs and ensure accurate, up-to-date messaging. Delivering high -quality work and service is the hallmark of HML Public Outreach. We understand that accuracy, consistency and timely execution are critical to the success of this contract. HML implements a structured and proven GA/QC process to ensure that all deliverables — from stakeholder communications to print and digital collateral — meet professional standards and align with the City's expectations. Our internal QA/QC protocols are guided by the HML Public Outreach Handbook and with the City's External Communications Plan. Project terminology is translated into clear, plain language using our in-house transportation glossary (English/Spanish), and all written content follows Associated Press (AP) style guidelines to ensure consistency and professionalism across platforms. c 7eam 02 TEAM member drafts HML Project Manager or deliverable (working as Deputy PM reviews needed with graphics deliverable for style and team). content. Project Oversight and Review Responsibilities Heather, as Principal of HML Public Outreach and our team's proposed Project Manager, is responsible for ensuring full compliance with contract requirements and QA/QC procedures. She leads the internal review of all materials and supervises the outreach team to ensure resources are allocated efficiently and that all deliverables meet established quality benchmarks. Public -facing content is drafted by outreach staff in accordance with HML's internal guidelines. Once developed, materials are submitted to Heather (or a designated senior team member) for first -level QA/QC review. From there, items are sent to the City's project team for technical review and content verification. Once team approval is received, materials are forwarded to the project's Neighborhood Affairs Coordinator or Manager for additional review and processing. Final approval and direction are provided as needed through the team, Neighborhood Affairs and the Office of Marketing and Communications. Collaborative Review Process A foundational aspect of HML's QA/QC process is advance planning. Materials are prepared ahead of required deadlines to allow for multiple layers of review and feedback, ensuring final deliverables are complete, accurate and ready for dissemination without delay. The HML Project Management System supports this workflow, providing scheduling tools and centralized tracking to ensure all materials move efficiently through the review process. Internal Performance Monitoring and Corrective Action Heather continuously monitors the quality of team deliverables to ensure we continue to meet our high standards and expectations. If any issues arise, she will initiate a corrective action plan that includes clear steps and timelines for resolution. Accountability and responsiveness are key elements of our approach to managing quality. Ongoing Training and Quality Culture HML fosters a workplace culture rooted in quality, consistency and continuous improvement. Team members are supported with access to internal resources such as the Public Information Handbook, Community Awareness Plan Guidelines and Construction Glossary. These tools are updated regularly to reflect current best practices in outreach and communication. We also invest in ongoing staff development through: • Web -based training in social media engagement and digital communication • Internal "lessons learned" sessions following project milestones or unique challenges • Regular review of emerging tools and industry trends to evolve our outreach methods By combining proven systems with experienced oversight and continuous learning, HML ensures that every deliverable reflects the professionalism and care that both the City and its residents expect and deserve. HML Public Outreach is committed to maintaining transparency, accuracy and accountability in all billing and invoicing procedures. Our approach ensures documentation is compliant with City of Miami Beach requirements, clearly organized and easy to reconcile with Purchase Orders and project scopes. As part of the City's existing billing process, the project team submits a scope of work and fee estimate at the time a new project is assigned. Once reviewed and approved, a Purchase Order is established with the appropriate City department. From there, monthly invoices are submitted, supported by a detailed expenditure schedule that includes remaining balances, a summary report of services performed, applicable timesheets and any necessary expense documentation and approvals. Invoices are submitted monthly electronically to the project team, the Office Assistant and Neighborhood Affairs to ensure consistency, accuracy and timely processing. HML follows this structure precisely and has built internal systems to support budget tracking, expenditure accuracy and contract compliance. Before any invoice is submitted, the HML project management team conducts an internal review to verify that current expenditure reflects authorized Purchase Order amounts and projected spend rates. This proactive check reduces the risk of mid -project billing issues and helps keep each project on track financially. HML also leverages a custom-built project management platform developed with our partners at Graph Code. This system tracks each assignment's phase, task progress, team responsibilities and budget usage. While designed for internal team coordination, guest access may be extended to Neighborhood Affairs to provide a high-level snapshot of ongoing projects and support broader contract management. To ensure procedural consistency across the selected consultant pool, HML recommends a kickoff meeting at the start of the contract term. This session, involving representatives from all selected firms and the Neighborhood Affairs team, would establish shared expectations for invoicing, documentation, routing protocols and other administrative procedures — ensuring all parties begin on the same page. Sample Video Each video we prepare starts with a storyboard that outlines the planned scenes, ideas for a visual and the accompanying script. Our communications and creative teams meet internally to discuss how best to illustrate a point, whether it be by B-roll or drone footage, still imagery or an original animation. The overall script is timed to ensure we meet requirements on various social media platforms. Shoot day is scheduled and the HML team hits the streets to capture content and record on -camera interactions. Voiceover recordings ensure we have options and that we sound our best and then our creative team gets to work! Drafts are reviewed by the immediate team members and then cross-checked by other members of staff to ensure the story is engaging and complete. The video is then submitted to the client for review and comment. Team HML is proud to have produced several videos for the West Avenue Phase 2 Neighborhood Improvements Project. During this time, we have expanded the project branding, been able to develop content that highlights progress at the 1671 West Avenue pump station site and produced a project video that also shows support to the local businesses in active construction zones. Below is the storyboard developed for the requested sample video. We chose to explore and explain the harmonization process - an item in the West Avenue project's critical path. Having a standard harmonization explainer will also be useful for the 41 Street Corridor Revitalization Project, the upcoming West Avenue Phase 3 Project and the continuation of the North Shore project in North Beach. To view video, click on it and a pop-up may appear. Click options and select an option to allow your PDF reader to trust the document. Please note, this video was developed based on the initial RFQ language that proposed developing new content. Link io vioeo. West Ave Phase 2 Harmonization Video Purpose: To educate the public on Harmonization. Visual: A mix of drone footage, B-roll from construction efforts, animations, Harmonization meeting b-roll Video Length: No more than 3:00 minutes Scene Visual Voiceover Scene 1 Animation: CMB HL VO: There's a lot happening in the West logo loop, aerial Avenue neighborhood. The City of Miami Opening Scene or field footage Beach is making big infrastructure and Project upgrades to improve drainage, protect Context against flooding, and modernize the corridor. This includes installing new underground utilities, raising roadways, and improving sidewalks and green spaces. Scene 2 Heather and HUAG VO: I'm Heather Leslie, and I'm Aurora in the field Aurora Gonzalez, AG and we're part of your Meet the with names in the public outreach team for the West Avenue Outreach Team lower third Neighborhood Improvements project to help keep you informed and guide you through every step of the way. HL VO: Today, we want to tell you a little more about one of the most important parts of this project — the harmonization process. Scene 3 B-roll: footage or AG VO: Harmonization means connecting properties that the newly raised street and sidewalk with What is have all these your private property in a way that's Harmonization? features that smooth, functional, and safe. need to be harmonized To do that, the contractor will need to enter a small section of your property — called the harmonization area —to create a proper transition. That can include adjustments to driveways, walkways, landscaping, or small walls and fences — whatever's needed to make everything connect seamlessly. And don't worry —any work done within the harmonization area will be completed at no cost to the property owner. Scene 4 Animation: Show AG VO: Harmonization isn't just about how a house with your driveway connects to the road — it's Why harmonization also about making sure your property Harmonization where we provide drains properly and your access stays safe. Matters a smooth transition to the Every property gets an individualized road and showing harmonization plan and agreement, and yard drains to the project engineers are careful to make collect runoff sure that no additional stormwater flows • We can also onto your property. show sample harmonization HL VO: That might mean sloping into a sheets or green space or installing a drain that package connects to the new stormwater system — all designed with your individual property in mind. Scene 5 . AG and HL in the HL VO: The project team meets with your field building's representative or HOA to walk Harmonization the property, review the design, and talk Process through any concerns. AG VO: Once everyone is comfortable, we finalize a harmonization agreement. This document is signed by the property owner, the City, and the design -builder, and then officially recorded with the county. And just so you know — the contractor cannot perform work inside your property without a signed agreement. Scene 6 . Harmonization AG VO: Harmonization meetings are meetingvideo already underway— and we want to make Schedule Your and b-roll footage sure your property is included. Meeting Reach out to schedule your meeting with us. We're here to walk you through it, answer your questions, and make sure you feel confident about the work happening at your front door. Scene 8 HL and AG in the HL VO: Thanks for being a part of this field important project. Thanks Together, we're helping to build a stronger, more resilient West Avenue — one step at a time. Scene 9 . Animation: "For HL VO: You can learn more about these more ongoing efforts and the overall Website Callout information, visit neighborhood improvements project by www.mia_mibeac visiting the City of Miami Beach's website. hfl_gov" with CMB Logo Scene 10 Animation: HL VO: Got questions? Don't hesitate to Closing shot used reach out. We're just a phone call, email, or Closing shot for CMB with HL site visit away. and AG contact information. Vi. U_ -Al na lob". kli leyg:miwjoyjelw-A VAIS b