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PSA between the CMB and Infinite Source Communications Group, LLC for PIO services RFQ-2025-423-DF
20 25-33958 PROFESSIONAL SERVICES AGREEMENT BETWEEN THE CITY OF MIAMI BEACH AND INFINITE SOURCE COMMUNICATIONS GROUP, LLC FOR PUBLIC INFORMATION OUTREACH (PIO) SERVICES PURSUANT TO RFO-2025-423-DF MAR 1 1 1016 This Professional Services Agreement ("Agreement") is entered into this _ ("Effective Date"), between the CITY OF MIAMI BEACH, FLORIDA, a municipal corporation organized and existing under the laws of the State of Florida, having its principal offices at 1700 Convention Center Drive, Miami Beach, Florida, 33139 (the "City"), and INFINITE SOURCE COMMUNICATIONS GROUP, LLC, a Florida limited liability company, whose address is 7270 NW 12 Street, Unit 730, Miami Florida, 33126 ("Consultant"). SECTION 1 DEFINITIONS Agreement: This Agreement between the City and Consultant, including any exhibits and amendments thereto. Authorization to Commence Work: A letter, or written communication, issued by the Project Manager (or his/her designee) authorizing the Consultant to commence work on a specific task, Completion due dates and fees are specified in this document. City Manager: The chief administrative officer of the City. City Manager's Designee: The City staff member who is designated by the City Manager to administer this Agreement on behalf of the City. The City Manager's designee shall be the Neighborhood Affairs Division Director. Consultant. The Consultant is the Successful Proposer(s) retained by the City to perform Public Information Outreach Services on Neighborhood Improvement Projects (NIPs) described in this Scope of Services. Department: City Departments, including but not limited to Office of Capital Improvement Projects (CIP), Transportation, Environmental & Sustainability, Marketing and Communications, and the City Manager's Office. Project Manager: The City's staff member(s), manager(s) or consultant(s) with overall responsibility and authority to oversee the Public Information Outreach Services on Neighborhood Improvement Projects (NIPs) in Miami Beach C*ontrao No. 25-423-02 Services: All services, work and actions by the Consultant performed or undertaken pursuant to the Agreement. Task Assignment: One or more tasks assigned under this contract in connection with the Public Information Outreach Services on Right of Way and Facilities Projects in the City of Miami Beach. Fee: Amount paid to the Consultant as compensation for Services Proposal Documents: Proposal Documents shall mean City of Miami Beach, RFQ No. 2025-423- DF ("RFQ") for Public Information Outreach (PIO) Services together with all amendments thereto, issued by the City in contemplation of this Agreement, RFQ, and the Consultant's proposal in response thereto ("Proposal"), all of which are hereby incorporated and made a part hereof; provided, however, that in the event of an express conflict between the Proposal documents and this Agreement, the following order of precedent shall prevail: this Agreement, the RFQ and the Proposal. Risk Manager: The Risk Manager of the City, with offices at 1700 Convention Center Drive, Third Floor, Miami Beach, Florida 33139; telephone number (305) 673-7000, Ext. 6435; and fax number (305) 673-7023. SECTION 2 SCOPE OF SERVICES 2.1 In consideration of the Fee to be paid to Consultant by the City, Consultant shall provide public information outreach services on Citywide efforts or projects, including but not limited to Neighborhood Improvement Projects (NIPs), as more fully delineated in the Scope of Services attached hereto as Exhibit "A" (the "Services"). Although Consultant may receive a schedule of the available hours to provide its Services, the City shall not control nor have the right to control the hours of the Services performed by the Consultant; where the Services are performed (although the City will provide Consultant with the appropriate location to perform the Services); when the Services are performed, including how many days a week the Services are performed; how the Services are performed, or any other aspect of the actual manner and means of accomplishing the Services provided. Notwithstanding the foregoing, all Services provided by the Consultant shall be performed in accordance with the terms and conditions set forth in Exhibit "A' and to the reasonable satisfaction of the City Manager. If there are any questions regarding the Services to be performed, Consultant should contact the following person: Lauren Firtel Neighborhood Affairs Division Manager Marketing & Communications Department at LaurentFirtel(ai►miamibeachfLuov Ph: 305-673-7575 2 ( onwau No. 25-423-02 2.2 Consultant's Services, and any deliverables incident thereto, shall be completed in accordance with the timeline and/or schedule in Exhibit "A" hereto and/or the applicable Consultant Service Order, 2.3 Consultant work shall be awarded based on specialty. The Services will be commenced by the Consultant upon receipt of a written Consultant Service Order (CSO) in the form attached hereto as Exhibit "B," Consultant Service Orders shall be executed in accordance with the City's Contract Approval Authority Procedure 03.02. Consultant shall countersign the Consultant Service Order upon receipt and return an original signed copy to the City. SECTION 3 TERM The term of this Agreement ("Term') shall commence upon execution of this Agreement by all parties hereto (the Effective Date set forth on p. 1 hereof), and shall have an initial term of three (3) years with one (1) two-year renewal option, to be exercised at the City Manager's sole option and discretion, by providing Consultant with written notice of same no less than thirty (30) days prior to the expiration of the initial term. Notwithstanding the Term provided herein, Consultant shall adhere to any specific timelines, schedules, dates, and/or performance milestones for completion and delivery of the Services, as same is/are set forth in the timeline and/or schedule referenced in the CSO. SECTION 4 FEE 4.1 Consultant's maximum or "Not to Exceed" fee for provision of the Services, or portions thereof, shall be agreed to at the time of service, in accordance with the hourly rates set forth in Exhibit "C" attached hereto, and shall be set forth in the Consultant Service Order issued for a particular Project. 4.2 Reimbursable Expenses (as defined below) must be authorized, in advance, in writing, by the City Managers Designee. Invoices or vouchers for Reimbursable Expenses shall be submitted to the City Manager's Designee, along with any supporting receipts and other back-up material requested by the City Managers Designee, Consultant shall certify as to each such invoice and/or voucher that the amounts and items claimed as reimbursable are "true and correct and in accordance with the Agreement." "Reimbursable Expenses" may include, but are not limited to, the following: Printing and copying services. including fliers, brochures. and other outreach materials. 4.4 INVOICING Upon receipt of an acceptable and approved invoice, payment(s) shall be made within forty-five (45) days for that portion (or those portions) of the Services satisfactorily rendered (and referenced in the particular invoice). 3 Contract No. 35-423-02 Invoices shall include a detailed description of the Services (or portions thereof) provided, and shall be submitted to the City at the following address Accounts Payable Division: F'a ey blesO)miamibeachfl.gov SECTION 5 TERMINATION 5.1 TERMINATION FOR CAUSE If the Consultant shall fail to fulfil in a timely manner, or otherwise violates, any of the covenants, agreements, or stipulations material to this Agreement, the City, through its City Manager, shall thereupon have the right to terminate this Agreement for cause. Prior to exercising its option to terminate for cause, the City shall notify the Consultant of its violation of the particular term(s) of this Agreement, and shall grant Consultant ten (10) days to cure such default. If such default remains uncured after ten (10) days, the City may terminate this Agreement without further notice to Consultant. Upon terminatior, the City shall be fully discharged from any and all liabilities, duties, and terms arising out of, or by virtue of, this Agreement Notwithstanding the above, the Consultant shall not be relieved of Lability to the City for damages sustained by the City for any breach of the Agreement by the Consultant The City, at its sole option and discretion. shall be entitled to bring any and all legal/equitable actions that it deems to be in its best interest in order to enforce the City's rights and remedies against Consultant. The City shall be entitled to recover all costs of such actions, including reasonable attorneys' fees. 5.2 TERMINATION FOR CONVENIENCE OF THE CITY THE CITY MAY ALSO, THROUGH ITS CITY MANAGER, AND FOR ITS CONVENIENCE AND WITHOUT CAUSE, TERMINATE THE AGREEMENT AT ANY TIME DURING THE TERM BY GIVING WRITTEN NOTICE TO CONSULTANT OF SUCH TERMINATION; WHICH SHALL BECOME EFFECTIVE WITHIN THIRTY (30) DAYS FOLLOWING RECEIPT BY THE CONSULTANT OF SUCH NOTICE. ADDITIONALLY, 1N THE EVENT OF A PUBLIC HEALTH, WELFARE OR SAFETY CONCERN, AS DETERMINED BY THE CITY MANAGER, IN THE CITY MANAGER'S SOLE DISCRETION, THE CITY MANAGER, PURSUANT TO A VERBAL OR WRITTEN NOTIFICATION TO CONSULTANT, MAY IMMEDIATELY SUSPEND THE SERVICES UNDER THIS AGREEMENT FOR A TIME CERTAIN, OR IN THE ALTERNATIVE. TERMINATE THIS AGREEMENT ON A GIVEN DATE. IF THE AGREEMENT IS TERMINATED FOR CONVENIENCE BY THE CITY, CONSULTANT SHALL BE PAID FOR ANY SERVICES SATISFACTORILY PERFORMED UP TO THE DATE OF TERMINATION; FOLLOWING WHICH THE CITY SHALL BE DISCHARGED FROM ANY AND ALL LIABILITIES, DUTIES, AND TERMS ARISING OUT OF, OR BY VIRTUE OF, THIS AGREEMENT. 5.3 TERMINATION FOR INSOLVENCY The City also reserves the right to terminate the Agreement in the event the Consultant is placed either in voluntary or involuntary bankruptcy or makes an assignment for the benefit of creditors In such event, the right and obligations for the parties shall be the same as provided for irl Section 5.2. Contract No. 25-423-02 SECTION 6 INDEMNIFICATION AND INSURANCE REQUIREMENTS 6.1 INDEMNIFICATION Consultant agrees to indemnify, defend and hold harmless the City of Miami Beach and its officers, employees, agents, and contractors, from and against any and all actions (whether at law or in equity), claims, liabilities, losses, and expenses, including, but not limited to, attorneys' fees and costs, for personal, economic or bodily injury, wrongful death loss of or damage to property, which may arise or be alleged to have arisen from the negligent acts, errors, omissions or other wrongful conduct of the Consultant, its officers, employees, agents, contractors, or any other person or entity acting under Consultants control or supervision, in connection with, related to, or as a result of the Consultant's performance of the Services pursuant to this Agreement. To that extent, the Consultant shall pay all such claims and losses and shall pay all such costs and judgments which may issue from any lawsuit arising from such claims and losses, and shall pay all costs and attorneys' fees expended by the City in the defense of such claims and losses. including appeals. The Consultant expressly understands and agrees that any insurance protection required by this Agreement or otherwise provided by the Consultant shall in no way limit the Consultant's responsibility to indemnify, keep and save harmless and defend the City or its officers, employees, agents and instrumentalities as herein provided. The parties agree that one percent (1 %) of the total compensation to Consultant for performance of the Services under this Agreement is the specific consideration from the City to the Consultant for the Consultant's indemnity agreement. The provisions of this Section 6 1 and of this indemnification shall survive termination or expiration of this Agreement. 6.2 INSURANCE REQUIREMENTS The Consultant shall maintain and carry in full force during the Term, the following insurance A Workers' Compensation Insurance for all employees of the Contractor as required by Florida Statute Chapter 440 and Employer Liability Insurance with a limit of no less than $1,000,000 per accident for bodily injury or disease. Should the Contractor be exempt from this Statute. the Contractor and each employee shall hold the City harmless from any injury incurred during performance of the Contract. The exempt contractor shall also submit (i) a written statement detailing the number of employees and that they are not required to cant' Workers' Compensation insurance and do not anticipate hiring any additional employees during the term of this contract or (ii) a copy of a Certificate of Exemption. B Commercial General Liability Insurance on an occurrence basis, including products and completed operations, property damage, bodily injury and personal & advertising injury with limits no less than $1,000,000 per occurrence, and $2,000,000 general aggregate. C Automobile Liability Insurance covering any automobile, if vendor has no owned automobiles, then coverage for hired and non -owned automobiles, with limit no less than $1,000.000 combined per accident for bodily injury and property damage. Contract No. 25-423-1)2 D Professional Liability (Errors & Omissions) Insurance appropriate to the Consultants profession, with limit no less than $1,000,000 City of Miami Beach must be included by endorsement as an additional insured with respect to all liability policies (except Professional Liability and Workers Compensation) arising out of work or operations performed on behalf of the Consultant including materials, parts, or equipment furnished in connection with such work or operations and automobiles owned, leased. hired or borrowed in the form of an endorsement to the Consultant's insurance Each insurance policy required above shall provide that coverage shall not be cancelled except with notice to the City of Miami Beach clo EXIGIS Insurance Compliance Services. Consultant agrees to obtain any endorsement that may be necessary to affect the waiver of subrogation on the coverages required. However, this provision applies regardless of whether the City has received a waiver of subrogation endorsement from the insurer. Insurance must be placed with insurers with a current A M. Best rating of A:VII or higher. If not rated, exceptions may be made for members of the Florida Insurance Funds (i.e. FWCIGA, FAJUA). Carriers may also be considered if they are licensed and authorized to do insurance business in the State of Florida. Consultant shall furnish the City with original certificates and amendatory endorsements, or copies of the applicable insurance language, effecting coverage required by this Agreement. All certificates and endorsements must be received and approved by the City before any work commences. However, failure to obtain the required documents prior to the work beginning shall not waive the Consultants obligation to provide them. The City reserves the right to require complete, certified copies of all required insurance policies, including endorsements, required by these specifications, at any time. CERTIFICATE HOLDER ON ALL COI MUST READ: CITY OF MIAMI BEACH c/o EXIGIS Insurance Compliance Services P.O. Box 947 Murrieta, CA 92564 Kindly submit all certificates of insurance, endorsements, and exemption letters to our servicing agent, EXIGIS, at: Certificates-miamibeach(a)_riskworks.com The City of Miami Beach reserves the right to modify these requirements, including limits. based on the nature of the risk, prior experience, insurer, coverage, or other special circumstances. Compliance with the foregoing requirements shall not relieve Consultant of its iiability and obligation under this Section or under any other section of this Agreement. SECTION 7 LITIGATION JURISDICTIONfVENUEIJURY TRIAL WAIVER This Agreement shall be construed in accordance with the laws of the State of Florida. This Agreement shall be enforceable in Miami -Dade County, Florida, and if legal action is necessary by either party with respect to the enforcement of any or all of the terms or conditions herein. N. Contract No. 25-423-02 exclusive venue for the enforcement of same shall lie in Miami -Dade County, Florida. By entering into this Agreement, Consultant and the City expressly waive any rights either party may have to a trial by jury of any civil litigation related to or arising out of this Agreement SECTION 8 LIMITATION OF CITY'S LIABILITY The City desires to enter into this Agreement only if in so doing the City can place a limit on the City's liability for any cause of action, for money damages due to an alleged breach by the City of this Agreement, so that its liability for any such breach never exceeds the sum of $10,000. Consultant hereby expresses its willingness to enter into this Agreement with Consultant's recovery from the City for any damage action for breach of contract to be limited to a maximum amount of $10,000. Accordingly, and notwithstanding any other term or condition of this Agreement. Consultant hereby agrees that the City shall not be liable to the Consultant for damages in an amount in excess of $10,000 for any action or claim for breach of contract arising out of the performance or non-performance of any obligations imposed upon the City by this Agreement. Nothing contained in this section or elsewhere in this Agreement is in any way intended to be a waiver of the limitation placed upon the City's liability, as set forth in Section 768 28. Florida Statutes. SECTION 9 DUTY OF CAREICOMPLIANCE WITH APPLICABLE LAWS/PATENT RIGHTS- COPYRIGHT. AND CONFIDENTIAL FINDINGS 9.1 DUTY OF CARE With respect to the performance of the Services contemplated herein, Consultant shall exercise that degree of skill. care, efficiency and diligence normally exercised by reasonable persons and/or recognized professionals with respect to the performance of comparable work and/or services. 9.2 COMPLIANCE WITH APPLICABLE LAWS In its performance of the Services. Consultant shall comply with all applicable laws, ordinances, and regulations of the City, Miami -Dade County, the State of Florida, and the federal government, as applicable. 9.3 PATENT RIGHTS: COPYRIGHT: CONFIDENTIAL FINDINGS Any work product arising out of this Agreement, as well as all information specifications, processes, data and findings, are intended to be the property of the City and shall not otherwise be made public and/or disseminated by Consultant, without the prior written consent of the City Manager, excepting any information, records etc. which are required to be disclosed pursuant to Court Order and/or Florida Public Records Law Contr"rr No. 25-423-0- All reports, documents, articles, devices and/or work produced in whole or in part under this Agreement are intended to be the sole and exclusive property of the City, and shall not be subject to any application for copyright or patent by or on behalf of the Consultant or its employees or sub -consultants without the prior written consent of the City Manager. SECTION 10 GENERAL PROVISIONS 10.1 AUDIT AND INSPECTIONS Upon reasonable verbal or written notice to Consultant, and at any time during normal business hours (i.e. 9AM — 5PM, Monday through Fridays, excluding nationally recognized holidays). and as often as the City Manager may, in his/her reasonable discretion and judgment, deem necessary, there shall be made available to the City Manager, and/or such representatives as the City Manager may deem to act on the City s behalf, to audit, examine, and/ or inspect, any and all other documents and/or records relating to all matters covered by this Agreement. Consultant shall maintain any and all such records at its place of business at the address set forth in the "Notices" section of this Agreement. 10.2 INSPECTOR GENERAL AUDIT RIGHTS (A) Pursuant to Section 2-256 of the Code of the City of Miami Beach, the City has established the Office of the Inspector Generai which may, on a random basis, perform reviews. audits, inspections and investigations on all City contracts, throughout the duration of said contracts This random audit is separate and distinct from any other audit performed by or on behalf of the City (B) The Office of the Inspector General is authorized to investigate City affairs and empowered to review past, present and proposed City programs, accounts, records, contracts and transactions. In addition, the Inspector General has the power to subpoena witnesses, administer oaths, require the production of witnesses and monitor City projects and programs. Monitoring of an existing City project or program may include a report concerning whether the project is on time, within budget and in conformance with the contract documents and applicable law The Inspector General shall have the power to audit, investigate, monitor, oversee, inspect and review operations, activities, performance and procurement process including but not limited to project design, bid specifications, (bid/proposal) submittals, activities of the Consultant, its officers, agents and employees. lobbyists. City staff and elected officials to ensure compliance with the contract documents and to detect fraud and corruption. Pursuant to Section 2-378 of the City Code, the City is allocating a percentage of its overall annual contract expenditures to fund the activities and operations of the Office of Inspector General. (C) Upon ten (10) days written notice to the Consultant, the Consultant shall make all requested records and documents available to the Inspector General for inspection and copying The Inspector General is empowered to retain the services of independent private sector auditors to audit, investigate. monitor oversee inspect and review 8 Contract No. 25-423-02 operations activities. performance and procurement process including but not limited to project design, bid specifications, (bid/proposal) submittals, activities of the Consultant its officers, agents and employees, lobbyists, City staff and elected officials to ensure compliance with the contract documents and to detect fraud and corruption (D) The Inspector General shall have the nght to inspect and copy all documents and records in the Consultant's possession. custody or control which in the Inspector General's sole judgment, pertain to performance of the contract, including, but not limited to original estimate files, change order estimate files. worksheets, proposals and agreements from and with successful subcontractors and suppliers, all project -related correspondence. memoranda, instructions, financial documents, construction documents, (bid/proposal) and contract documents, back -change documents, all documents and records which involve cash. trade or volume discounts, insurance proceeds, rebates, or dividends received, payroll and personnel records and supporting documentation for the aforesaid documents and records. (E) The Consultant shall make available at its office at all reasonable times the records, materials, and other evidence regarding the acquisition (bid preparation) and performance of this Agreement, for examination, audit, or reproduction, until three (3) years after final payment under this Agreement or for any longer period required by statute or by other clauses of this Agreement. In addition If this Agreement is completely or partially terminated, the Consultant shall make available records relating to the work terminated until three (3) years after any resulting final termination settlement. and The Consultant shall make available records relating to appeals or to litigation or the settlement of claims arising under or relating to this Agreement until such appeals, litigation, or claims are finally resolved (F) The provisions in this section shall apply to the Consultant, its officers, agents, employees subcontractors and suppliers. The Consultant shall incorporate the provisions in this section in all subcontracts and all other agreements executed by the Consultant to connection with the performance of this Agreement. (G) Nothing in this section shall impair any independent right to the City to conduct audits or investigative activities. The provisions of this section are neither intended nor shall they be construed to impose any liability on the City by the Consultant or third parties 10 3 ASSIGNMENT, TRANSFER OR SUBCONSULTING Consultant shall not subcontract, assign, or transfer all or any portion of any work and/or service under this Agreement without the prior written consent of the City Manager, which consent, if given at all, shall be in the Manager's sole judgment and discretion Neither this Agreement. nor any term or provision hereof, or right hereunder, shall be assignable unless as approved pursuant to this section, and any attempt to make such assignment (unless approved) shall be void 9 Contract No. 25-423-02 10.4 PUBLIC ENTITY CRIMES Prior to commencement of the Services, the Consultant shall file a State of Florida Form PUR 7068, Sworn Statement under Section 287.133(3)(a) Florida Statute on Public Entity Crimes with the City's Procurement Division. 10.5 NO DISCRIMINATION In connection with the performance of the Services, the Consultant shall not exclude from participation in, deny the benefits of, or subject to discrimination anyone on the grounds of race, color, national origin. sex, age, disability, religion, income or family status. Additionally, Consultant shall comply fully with the City of Miami Beach Human Rights Ordinance, codified in Chapter 62 of the City Code, as may be amended from time to time, prohibiting discrimination in employment (including independent contractors), housing, public accommodations, public services, and in connection with its membership or policies because of actual or perceived race, color, national origin, religion, sex, intersexuality, gender identity sexual orientation, marital and familial status, age, disability, ancestry, height, weight, hair texture and/or hairstyle, domestic partner status, labor organization membership, familial situation, or political affiliation. 10.6 CONFLICT OF INTEREST Consultant herein agrees to adhere to and be governed by all applicable Miami -Dade County Conflict of Interest Ordinances and Ethics provisions, as set forth in the Miami -Dade County Code, as may be amended from time to time, and by the City of Miami Beach Charter and Code, as may be amended from time to time, both of which are incorporated by reference as if fully set forth herein. Consultant covenants that it presently has no interest and shall not acquire any interest, directly or indirectly, which could conflict in any manner or degree with the performance of the Services. Consultant further, covenants that in the performance of this Agreement. Consultant shall not employ any person having any such interest. 10.7 CONSULTANT'S COMPLIANCE WITH FLORIDA PUBLIC RECORDS LAW (A) Consultant shall comply with Florida Public Records law under Chapter 119. Florida Statutes, as may be amended from time to time. (B) The term "public records" shall have the meaning set forth in Section 119.01102), which means all documents, papers, letters, maps, books, tapes, photographs, films, sound recordings, data processing software, or other material, regardless of the physical form, characteristics, or means of transmission, made or received pursuant to law or ordinance or in connection with the transaction of official business of the City (C) Pursuant to Section 119 0701 of the Florida Statutes, if the Consultant meets the definition of 'Contractor" as defined in Section 119.070' (1)(a). the Consultant shall. (1) Keep and maintain public records required by the City to perform the service- (2) Upon request from the City s custodian of public records, provide the City with a copy of the requested records or allow the records to be inspected or copied within '0 Contract No.'_5A23-02 a reasonable time at a cost that does not exceed the cost provided in Chapter 119. Florida Statutes or as otherwise provided by law; (3) Ensure that public records that are exempt or confidential and exempt from public records disclosure requirements are not disclosed, except as authorized by law, for the duration of the contract term and following completion of the Agreement if the Consultant does not transfer the records to the City, (4) Upon completion of the Agreement, transfer, at no cost to the City, all public records in possession of the Consultant or keep and maintain public records required by the City to perform the service If the Consultant transfers all public records to the City upon completion of the Agreement, the Consultant shall destroy any duplicate public records that are exempt or confidential and exempt from public records disclosure requirements. If the Consultant keeps and maintains public records upon completion of the Agreement, the Consultant shall meet all applicable requirements for retaining public records. All records stored electronically must be provided to the City upon request from the City's custodian of public records, in a format that is compatible with the information technology systems of the City. (D) REQUEST FOR RECORDS; NONCOMPLIANCE. (1) A request to inspect or copy public records relating to the City's contract for services must be made directly to the City. If the City does not possess the requested records, the City shall immediately notify the Consultant of the request, and the Consultant must provide the records to the City or allow the records to be inspected or copied within a reasonable time. i2) Consultant's failure to comply with the City's request for records shall constitute a breach of this Agreement, and the City, at its sole discretion, may (1) unilaterally terminate the Agreement, (2) avail itself of the remedies set forth under the Agreement, and/or (3) avail itself of any available remedies at law or in equity. (3) A Consultant who fails to provide the public records to the City within a reasonable time may be subject to penalties under s. 119 10. (E) CIVIL ACTION (1) If a civil action is filed against a Consultant to compel production of public records relating to the City's contract for services, the court shall assess and award against the Consultant the reasonable costs of enforcement, including reasonable attorneys' fees, if: a. The court determines that the Consultant unlawfully refused to comply with the public records request within a reasonable time, and b. At least 8 business days before filing the action, the plaintiff provided written notice of the public records request, including a statement that the Consultant has not complied with the request, to the City and to the Consultant � 2) A notice complies with subparagraph (1)(b) if it is sent to the City's custodian of public records and to the Consultant at the Consultant's address listed on its contract with the City or to the Consultant's registered agent. Such notices must be sent by common carrier delivery service or by registered, Global Express Guaranteed, or certified mail, with postage or shipping paid by the sender and with evidence of delivery, which may be in an electronic format. (3) A Consultant who complies with a public records request within 8 business days after the notice is sent is not liable for the reasonable costs of enforcement ill Contract No. 24-423-02 iF) IF THE CONSULTANT HAS QUESTIONS REGARDING THE APPLICATION OF CHAPTER 119, FLORIDA STATUTES, OR AS TO THE CONSULTANT'S DUTY TO PROVIDE PUBLIC RECORDS RELATING TO THIS AGREEMENT, CONTACT THE CUSTODIAN OF PUBLIC RECORDS AT: CITY OF MIAMI BEACH ATTENTION: RAFAEL E. GRANADO, CITY CLERK 1700 CONVENTION CENTER DRIVE MIAMI BEACH, FLORIDA 33139 E-MAIL: RAFAELGRANADOC&MIAMIBEACHFL.GOV PHONE: 305-673-7411 10.8 FORCE MAJEURE (A) A "Force Majeure" event is an event that (i) in fact causes a delay in the performance of the Consultant or the City's obligations under the Agreement, and (ii) is beyond the reasonable control of such party unable to perform the obligation, and (iii) is not due to an intentional act, error, omission, or negligence of such party, and (iv) could not have reasonably been foreseen and prepared for by such party at any time prior to the occurrence of the event. Subject to the foregoing criteria, Force Majeure may include events such as war, civil insurrection, riot, fires, epidemics, pandemics, terrorism sabotage, explosions, embargo restrictions, quarantine restrictions, transportation accidents, strikes, strong hurricanes or tornadoes, earthquakes, or other acts of God which prevent performance. Force Majeure shall not include technological impossibility, nclement weather. or failure to secure any of the required permits pursuant to the Agreement. (B) If the City or Consultant's performance of its contractual obligations is prevented or delayed by an event believed by to be Force Majeure, such party shall immediately, upon learning of the occurrence of the event or of the commencement of any such delay, but in any case within fifteen (15) business days thereof. provide notice (i) of the occurrence of event of Force Majeure, (ii) of the nature of the event and the cause thereof. (iii) of the anticipated impact on the Agreement. (iv) of the anticipated period of the delay, and (v) of what course of action such party plans to take in order to mitigate the detrimental effects of the event. The timely delivery of the notice of the occurrence of a Force Majeure event is a condition precedent to allowance of any relief pursuant to this section; however, receipt of such notice shall not constitute acceptance that the event claimed to be a Force Majeure event is in fact Force Majeure, and the burden of proof of the occurrence of a Force Majeure event shall be on the requesting party. (C) No party hereto shall be liable for its failure to carry out its obligations under the Agreement during a period when such party is rendered unable, in whole or in part, by Force Majeure to carry out such obligations. The suspension of any of the obligations under this Agreement due to a Force Majeure event shall be of no greater scope and no longer duration than is required The party shall use its reasonable best efforts to continue to 12 Contract No. 25423-02 perform its obligations hereunder to the extent such obligations are not affected or are only partially affected by the Force Majeure event, and to correct or cure the event or condition excusing performance and otherwise to remedy its inability to perform to the extent its inability to perform is the direct result of the Force Majeure event with all reasonable dispatch (D) Obligations pursuant to the Agreement that arose before the occurrence of a Force Majeure event, causing the suspension of performance, shall not be excused as a result of such occurrence unless such occurrence makes such performance not reasonably possible. The obligation to pay money in a timely manner for obligations and liabilities which matured prior to the occurrence of a Force Majeure event shall not be subject to the Force Majeure provisions. (E) Notwithstanding any other provision to the contrary herein, in the event of a Force Majeure occurrence, the City may, at the sole discretion of the City Manager, suspend the City's payment obligations under the Agreement, and may take such action without regard to the notice requirements herein. Additionally, in the event that an event of Force Majeure delays a party's performance under the Agreement for a time period greater than thirty (30) days, the City may. at the sole discretion of the City Manager, terminate the Agreement on a given date, by giving written notice to Consultant of such termination. If the Agreement is terminated pursuant to this section, Consultant shall be paid for any Services satisfactorily performed up to the date of termination; following which the City shall be discharged from any and all liabilities, duties, and terms arising out of, or by virtue of, this Agreement. In no event will any condition of Force Majeure extend this Agreement beyond its stated term. 10.9 E-VERIFY (A) To the extent that Consultant provides labor, supplies, or services under this Agreement. Consultant shall comply with Section 448.095, Florida Statutes, "Employment Eligibility' ("E-Verify Statute"), as may be amended from time to time. Pursuant to the E-Verify Statute, commencing on January 1, 2021, Consultant shall register with and use the E- Verify system to verify the work authorization status of all newly hired employees during the Term of the Agreement. Additionally, Consultant shall expressly require any subconsultant performing work or providing services pursuant to the Agreement to likewise utilize the U.S. Department of Homeland Security's E-Verify system to verify the employment eligibility of all new employees hired by the subconsultant. If Consultant enters into a contract with an approved subconsultant, the subconsultant must provide the Consultant with an affidavit stating that the subconsultant does not employ, contract with, or subcontract with an unauthorized alien. Consultant shall maintain a copy of such affidavit for the duration of this Agreement or such other extended period as may be required under this Agreement. (B) TERMINATION RIGHTS. (1) If the City has a good faith belief that Consultant has knowingly violated Section 448.09(1), Florida Statutes, which prohibits any person from knowingly employing, hiring. recruiting, or referring an alien who is not duly authorized to work by the immigration laws or the Attorney General of the United States, the City shall terminate this Agreement with Consultant for cause, and the City shall thereafter have or owe no further obligation or liability to Consultant. 13 C onrrao No 25-423-02 (2) If the City has a good faith belief that a subconsultant has knowingly violated the foregoing Subsection 10 9(A), but the Consultant otherwise complied with such subsection, the City will promptly notify the Consultant and order the Consultant to immediately terminate the contract with the subconsultant. Consultant's failure to terminate a subconsultant shall be an event of default under this Agreement entitling City to terminate this Agreement for cause (3) A contract terminated under the foregoing Subsection (8)(1) or (B)(2) is not In breach of contract and may not be considered as such. (4) The City or Consultant or a subconsultant may file an action with the Circuit or County Court to challenge a termination under the foregoing Subsection (e)(11 or (B)(2) no later than 20 calendar days after the date on which the contract was terminated. (5) If the City terminates the Agreement with Consultant under the foregoing Subsection (8)(1). Consultant may not be awarded a public contract for at least 1 year after the date of termination of this Agreement. (6) Consultant is liable for any additional costs incurred by the City as a result of the termination of this Agreement under this Section 10.9. 10.10 CONSULTANT'S COMPLIANCE WITH ANTI -HUMAN TRAFFICKING LAWS Consultant agrees to comply with Section 787.06, Flonda Statutes; as may be amended from time to time, and has executed the Anti -Human Trafficking Affidavit. containing the certification of compliance with anti -human trafficking laws. as required by Section 787 06(13), Florida Statutes, a copy of which is attached hereto as Exhibit D." 10.11 PROHIBITION ON CONTRACTING WITH A BUSINESS ENGAGING IN A BOYCOTT Consultant warrants and represents that it is not currently engaged in, and will not engage in, a boycott, as defined in Section 2-375 of the City Code In accordance with Section 2-375.1(2)(a) of the City Code, Consultant hereby certifies that Consultant is not currently engaged in and for the duration of the Agreement, will not engage in a boycott of Israel. 10.12 PROHIBITION ON CONTRACTING WITH AN INDIVIDUAL OR ENTITY WHICH HAS PERFORMED SERVICES FOR COMPENSATION TO A CANDIDATE FOR CITY ELECTED OFFICE Consultant warrants and represents that within two (2) years prior to the Effective Date Consultant has not received compensation for services performed for a candidate for City elected office, as contemplated by the prohibitions and exceptions of Section 2-379 of the City Code. For, the avoidance of doubt the restrictions on contracting with the City pursuant to Section 2- 379 of the City Code shall not apply to the following. (a) Any individual or entity that provides goods to a candidate for office. (b) Any individual or entity that provides services to a candidate for office if those same services are regularly performed by the individual or entity in the ordinary course of business for clients or customers other than candidates for office. This includes, without limitation, banks. telephone or internet service providers, printing companies, event venues, restaurants, caterers, transportation providers, and office supply vendors (c) Any individual or entity which performs licensed professional services (including for example, legal or accounting services). 14 ('ontract No. 25-423-02 10.13 PROHIBITION AGAINST CONTRACTING WITH FOREIGN COUNTRIES OF CONCERN WHEN AN INDIVIDUAL'S PERSONAL IDENTIFYING INFORMATION MAY BE ACCESSED Consultant hereby agrees to comply with Section 287.138, Florida Statutes, as may be amended from time to time, which states that as of January 1, 2024. a governmental entity may not accept a bid on, a proposal for, or a reply to, or enter into, a contract with an entity which would grant the entity access to an individuals personal identifying information (Pil), unless the entity provides the governmental entity with an affidavit signed by an officer or representative of the entity under penalty of perjury attesting that the entity does not meet any of the criteria in Paragraphs 2(a)-(c) of Section 287.138, Florida Statutes: (a) the entity s owned by a government of a foreign country of concern; (b) the government of a foreign country of concern has a controlling interest in the entity; or (c) the entity is organized under the laws of or has its principal place of business in a foreign country of concern (each a "Prohibited Entity"). A foreign country of concern is defined in Section 287.138 (1)(c), Florida Statutes, as (nay be amended from time to time, as the People's Republic of China, the Russian Federation. the Islamic Republic of Iran, the Democratic Peoples Republic of Korea, the Republic of Cuba, the Venezuelan regime of Nicolas Maduro, or the Syrian Arab Republic, including any agency of or any other entity of significant control of such foreign country of concern. Additionally, beginning July 1 2025, a governmental entity may not extend or renew a contract with a Prohibited Entity. Consultant warrants and represents that it does not fall within the definition of a Prohibited Entity, and as such, has caused an authorized representative of Consultant to execute the "Prohibition Against Contracting with Entities of Foreign Countries of Concern Affidavit", incorporated herein by reference and attached hereto as Exhibit "E." SECTION 11 NOTICES All notices and communications in writing required or permitted hereunder, shall be delivered personally to the representatives of the Consultant and the City listed below or may be mailed by U S. Certified Mail, return receipt requested, postage prepaid, or by a nationally recognized overnight delivery service. Until changed by notice, in writing, all such notices and communications shall be addressed as follows: TO CONSULTANT. Infinite Source Communications Group, LLC Monica R Diaz 7270 NW 12 Street, 730 Miami FL 33126 Ph: 305-640-8122 Email- monicaQiscprgroup.com TO CITY: City of Miami Beach Lauren Firtel, Neighborhood Affairs Manager Marketing & Communications Department 1700 Convention Center Drive Miami Beach, FL 33139 Email: laurenfirtel(cDmiamibeachfl.gov 15 Contrac[ No. 25-423-02 Notice may also be provided to any other address designated by the party to receive notice if such alternate address is provided via U.S certified mail, return receipt requested, hand delivered, or by overnight delivery. In the event an alternate notice address is properly provided, notice shall be sent to such alternate address in addition to any other address which notice would otherwise be sent. unless other delivery instruction as specifically provided for by the party entitled to notice. All notices mailed electronically to either party shall be deemed to be sufficiently transmitted. Notice shall be deemed given on the date of an acknowledged receipt, or. in all other cases, on the date of receipt or refusal. SECTION 12 MISCELLANEOUS PROVISIONS 12.1 CHANGES AND ADDITIONS This Agreement cannot be modified or amended without the express written consent of the parties. No modification, amendment, or alteration of the terms or conditions contained herein shall be effective unless contained in a written document executed with the same formality and of equal dignity herewith 12.2 SEVERABILITY If any term or provision of this Agreement is held invalid or unenforceable, the remainder of this Agreement shall not be affected and every other term and provision of this Agreement shall be valid and be enforced to the fullest extent permitted by law. 12.3 WAIVER OF BREACH A party's failure to enforce any provision of this Agreement shall not be deemed a waiver of such provision or modification of this Agreement. A party's waiver of any breach of a provision of this Agreement shall not be deemed a waiver of any subsequent breach and shall not be construed to be a modification of the terms of this Agreement 12.4 JOINT PREPARATION The parties hereto acknowledge that they have sought and received whatever competent advice and counsel as was necessary for them to form a full and complete understanding of all rights and obligations herein and that the preparation of this Agreement has been a joint effort of the parties, the language has been agreed to by parties to express their mutual intent and the resulting document shall not, solely as a matter of judicial construction. be construed more severely against one of the parties than the other. 12.5 ENTIRETY OF AGREEMENT The City and Consultant agree that this is the entire agreement between the parties This Agreement supersedes all prior negotiations, correspondence, conversations, agreements or understandings applicable to the matters contained herein. and there are no commitments agreements or understandings concerning the subject matter of this Agreement that are not contained in this document. Title and paragraph headings are for convenient reference and are not intended to confer any rights or obligations upon the parties to this Agreement. OP Comm. o No 25423.02 IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be executed by their appropriate officials, as of the date first entered above. FOR CITY: ATTEST: Rafael Gra ado, City Clerk Date: _ JAR 11 7076 _ FOR CONSULTANT: ATTEST: __ k Witness Signature Andre Souza, Office Administrator Print Name/T'itle Date: March 5, 2026 17 CITY OF MIAMI BEACH, FLORIDA y: � 1 , Enc T. Carpente , City Manager INFINITE SOURCE COMMUNICATIONS GROUP, LLC By: - -- Authorized Signature Monica Diaz. Principal Print Name/Title APPROVED AS TO FORM & LANGUAGE & FOR EXECUTION 7 City Attorney Dat Contract No. 25-423-U2 EXHIBIT "A" SCOPE OF SERVICES This Statement of Work describes and defines activities wh,cn may be required by the City for a range of services ncludirg, but not limited to communications planning and implementation public relations and community involvement establishment and execution of open office hours, the planning and execution of virtual public meetings understanding of virtual software for virtual meetings as needed understanding of the City's efforts in harmonization and the resilience campaign ability to create and execute physical marling via every door direct maii (EDDM) or other means, customer service general translation ano irterpretirg services revamping project collaterals ability to record public meetings ability to create video recaps as needed preparabon of related media communications and collateral matena,s. preparation of aadio/video presenrations. fecording of public meetings and include public comment, protect planning, coordination and implementation, web content development, franchise utility communication ability to send mass emaiis as the city and familiarity with mass email platforms. follow the external communications plan in each project special events coordination, hosting public meetings and oihe� services that may be related. This includes but is not limited to those operations necessary for mobilization, the movement of personnel, equipment, supplies, expertise, incidentals, permits notrficahons and fees associated with such notifications if any The City shall request Consultant Services on an as -needed basis There ;s no guarantee that any or all of :he Services described in this RFO will be assigned duung the term o} this resulting Agreement Further Consultant is providing these Services on a non- exclusive basis The City. at its option, may elect to have any of the Services set fdrth herein performed by other consultants or City staff 1. JOB CLASSIFICATIONS AND DESCRIPTIONS For any given engagement the City may regi.est services from any of the following positions and determine the required service level 1.1. Project Manager Primary point of contact with the City's Project Manager (or his/her designee) on overall acbvihes of the contract: ensures contract compliance, manages budgets and invoices executes special projects and performs Cr1,IOC on all collateral materials. Responsible for entire staff assigned to this contract to include staff supervision and work production Works with Gty's Project Manager on streamlining processes ana developing cost effective methods of doinc business 1.2 Senior Public Information Liaison The Senior Public information Liaison serves as tie lead communications representative for complex. high -profile projects This position provides strategic oversight and guidance for all public information acbvihes, ensuring alignment with the City's community engagement objectives The role requires advanced communication slobs. leadership capabilities and strong bilingual proficiency (English/Spanish) to effectively manage stakeholder relationships and public outreach 1.3 Public Information Liaison Serves as liaison between project stakeholders and Neighborhood Affairs Divsior. Assists the Neighborhood Affairs Division and user department for project related informatior and due to extensive interaction with the City of Miarm Beach community tAingual (EnglishiSpanishl is strongly desired completes all necessary documents listed in the externa! communication plan. identifies potentia, impacts to the public as a result of construction plans, prepares and disseminates collateral materials to the public, develops strategic alliances and partnerships with appropriate parties prepares ano presents project nformabon for meetings coordinates resolution of issues record public meetings maintains database of stakeholders, maintains project issue log, prepares informatior for updating website, edits website content create and edit (for the City's approval) social media content drafts media responses in writing as needed coordinates and staffs formal and informal public meetings, arranges field meetings ano speciai events and executes other duties relevant to the position. 14 Assistant Public Information Liaison. Provides support to the public Information liaison for each of the tasks listed above Should be able to create a database, conduct door•to-door outreach and ass!st with other clerical needs (English/Spanish) is desired Assist stakeholder followup and interaction particularly in regards to harmonization documents The position will be utilized at the decision of the protect team for certain needs Should have an understanding of communication tools, the external communications plan virtual meeting software, anc will execute other dunes relevant to the pos,Gon f� Contract No. 25-42342 1.5 Digitai Meaja Specialist iGraphic Des ignerlAMideographeOPnotography): Designs and maintains collateral materials, creates and updates templates and newsletter layouts, depicts project information on maps that serve as visual explanations to stakeholders, assist in the products of AudiolViceo (A/V) or web content for social media, performs other duties relevant to the position Familiarity with municipal govemments and/or Instruction concepts are a plus 2. CONSULTANT RESPONSIBILITIES 2 1 Coordination with the City. All aspects of each task shall be coordinated through the Office of Marketing and Communications Director for his/her designee), All autnor,zabons ana approvals shall be in writing and executed by the Neighborhood Affairs Manager (or nisiher designee) prior to the commencement of work 2.2 Services to be provided The following procedures are general for all projects One or more of them may be necessary depending on the scope of the project The necessary steps will be identified, and a schedule of activities will be established by the City's Project Manager in coordination w4r, the Neighborhood Affairs Marager If the procedural regulations referenced herein are revised or superseded before the services by Consultant are rendered compliance with the most up-to-date version and/or amendments/statutes will be required 2.3 Public Reiations, Community Involvement and Customer Service Consultant may be tasked with the following duties and responsibilities • Close coordination with the Neighborhood Affairs Division staff • Developing public involvement plans in close coordination with the external communication plan ■ Developing project -related informational materials • Collateral production (English lSpanish) • Social media needs - Photography & Video Content production and editing as needed • Communicating project information and addressing eiuzenrstaKeholder concerns • Take all phone calls related to the individual project • Preparing related media communications and informational materials • Preparing talking points • Preparing information for dissemination through the Neighborhood Affairs Division and/or user department • Ability to create, plan and execute effective mailers using every door direct mail (EDDM) or other services • Coordinating emergency communications • Preparing emergency collateral quickly and effective;y • Developing presentations and talking points • Planning, organizing and attending special events and meetings • Prepanng audiolvideo presentations • Ability to record public meetings and public comments • Writing newsletters and feature stones • Translating collateral matenal developed • Designing and developing templates and graphics mformationa, materials (usually maps trial depict proect information) • Preparing web content and web copywriting • Developing ads • Coordinating franchise utility communication • Arranging and documenting field meetings • Stakenolder satisfaction surveys • Coordinating media!special events such as public meetings block parties community meetings ana ribbon cuttings, etc • Prepare and present encroachment information for public projects • Prepare and present harmonization agreements and related documents • Prepare, plan execute and document harmonization meetings as needed 19 Contract No. 25-4234)2 • Coordinate special events as needed • Ability to host virtual meetings using Zoom, Microsoft teams or other app(oprate platforms Ability to send and respord to emads through a city domain (if assigned). • Ability to send mass emads through email marketing software through the City's or awarced firmts) own 3 Once a Consultant Service Order (CSO) is issued, deliverables to the City will be phased as follows 31 Design and Pre•Consiruction Communications - In this phase a plan is developed delineating how Ine community will be informed throughout the life of the project The community is provided with information regarding design when the project is to commence and now stakehoiders will be affected Meetings are held with stakeholders to Introduce the project team and corsultart(s) that will be working in the area During the design phase, the firm will need to be Weil versed with the city's resilience program and understand any harmorization efforts on each project 3.2 Protect Information - This phase uegins concurrently with construction and is finalized when the project is substantially complete Residents, business owners and civic urganizations are provided regularly with information relevant to the progress of the work on a regular basis Meetings are held on an as -needed basis with individual stakeholders or interested groups The Public information Liaison serves as liaison betweer residentsistakeholders and the Neighborhood Affairs Division 33 Post -Construction Communications - In this phase, project -close out information is sent out to stakeholders nforming them that construction has been finalized and providing them with contact information for various owner agencies 20 Contract No. 25-423-02 EXHIBIT "B" CONSULTANT SERVICE ORDER Contract Expirat". Contract tY By accepting this CSO. the Consiximl agrees to prorde seMces pursuant to the aaached proposal dated wd the terns_ eoMitanf. and rates estae4shed in the aDove-referertced comact ttetween the City and the Consultam. Consultant expatRty agrees that no other terms and conditions shall app:y to the work regardless of whether said other terms and conditons are included hereon or in any anachrnent to this CSO Any deviation from the so*" of work agreed to here n shv requre a change order approved ey the Cry Lead Project Admm 21 Coiivaat No. 25-423-02 EXHIBIT "C" Hourly Billing Rate Schedule Public Information Services Hourly Project Manager Senior Public Information Liaison $110.00 r $95.00 Public Information Liaison $89.00 Assistant Public Information Liaison $58.00 Digital Media Specialist (Graphic Desi ner/AVNide ra her/Photo ra h $79.00 22 Contract No. 25-423-02 EXHIBIT "D" ANTI -HUMAN TRAFFICKING AFFIDAVIT Affidavit of Compliance with Anti -Human Trafficking Laws RFQ-2025-423-DF-Public Information Outreach Officer Contract Number and Title Pursuant to section 787.06(13), Florida Statutes, this portion of the form must be completed by an officer or representative of the nongovernmental entity executing, renewing, or extending a contract with a governmental entity. Name of entity does not use coercion for labor or services as defined in section 787.06, Florida Statutes. Under penalties of perjury, I declare that I have read the foregoing statement and that the facts stated in it are true. j Entity Name: Infinite Source Communications Group, LLC Representative/Officer's Printed Name: Monica Diaz Representative/Officer's Title: principal Signature: Date: 31( 23 C onuact No. 25-423•02 EXHIBIT "E" PROHIBITION AGAINST CONTRACTING WITH FOREIGN COUNTRIES OF CONCERN AFFIDAVIT In accordance with Section 287.138, Florida Statutes, incorporated herein by reference, the undersigned, on behalf of Consultant, hereby attests under penalty of perjury that Consultant does not meet any of the following criteria in Paragraphs 2(a)-(c) of Section 287.138, Florida Statutes: (a) Consultant is owned by a government of a foreign country of concern: (b) the government of a foreign country of concern has a controlling interest in Consultant: or (c) Consultant is organized under the laws of or has its principal place of business in a foreign country of concern. I understand that I am swearing or affirming under oath, under penalties of perjury, to the truthfulness of the claims made in this affidavit and that the punishment for knowingly making a false statement includes fines and/or imprisonment. The undersigned is authorized to execute this affidavit on behalf of Consultant, CONSULTANT: INFINITE SOURCE COMMUNICATIONS GROUP, LLC, a Florida limited liability company. 7270 NW 12 Street, Ste 730 Miami, FL 33126 Name/Title: MONICA DIAZ , Principal (Address) State of Florida County of Orange The foregoing instrument was acknowledged before me by means of 0 physical presence or online notarization, this 6th day of March 2026 by MONICA DIAZ , as Principal of INFINITE SOURCE COMMUNICATIONS GROUP, LLC, a Florida limited liability company, known to me to be the person described herein, or who produced Driver License as identification, and who did/did not take an oath. NOTA PUBLIC: ( 'g ture) Karl Berry Joseph (Print Name) My commission expires: 12/15/2028 C-'. Karl Berry Joseph Notary Public - State of Florida Comm Expires 12-15-2029 F`O'P Commission # HH 592500 NotariTed Online with NotaryLive.com 24 ATTACHMENT A RESOLUTION & COMMISSION AWARD MEMO 2025-33958 RESOLUTION NO. A RESOLUTION OF THE MAYOR AND CITY COMMISSION OF THE CITY OF MIAMI BEACH, FLORIDA, ACCEPTING THE RECOMMENDATION OF THE CITY MANAGER PURSUANT TO REQUEST FOR QUALIFICATIONS (RFQ) 2025-423-DF FOR PUBLIC INFORMATION OUTREACH SERVICES; AUTHORIZING THE ADMINISTRATION TO ENTER INTO NEGOTIATIONS WITH THE FOLLOWING THREE FIRMS FOR THE PROVISION OF PUBLIC INFORMATION OUTREACH SERVICES ON AN AS -NEEDED BASIS: HML PUBLIC OUTREACH LLC AND INFINITE SOURCE COMMUNICATIONS GROUP, LLC, AS THE TIED FIRST RANKED PROPOSERS, AND MEDIA RELATIONS GROUP, LLC AS THE THIRD RANKED PROPOSER; AND FURTHER, AUTHORIZING THE CITY MANAGER AND CITY CLERK TO EXECUTE AGREEMENTS WITH EACH OF THE FOREGOING UPON THE CONCLUSION OF SUCCESSFUL NEGOTIATIONS BY THE ADMINISTRATION. WHEREAS, on June 25, 2025, the Mayor and City Commission authorized the issuance of Request for Qualifications (RFQ) No. 2025-423-DF (the "RFQ") for Public Information Outreach ("PIO") Services; and WHEREAS. the RFQ was released on June 27, 2025; and WHEREAS, a voluntary pre -proposal meeting was held on July 7, 2025; and WHEREAS, on August 25, 2025. the City received eight (8) RFQ proposals from EXP U S. Services Inc.. HML Public Outreach LLC, Infinite Source Communications Group, LLC, Ingage Biz, Inc., Media Relations Group, LLC, Quest Corporation of America, Inc., Raftelis Financial Consultants, Inc., and Sirena Media LLC; and WHEREAS, on August 4, 2025, the City Manager, via Letter to Commission No. 324- 2025, appointed an Evaluation Committee comprised of Maria Cema, Assistant Director, Office of Capital Improvement Projects, Lauren Firtel, Neighborhood Affairs Manager, Office of Marketing and Communications, Rodney Knowles, Assistant Director, Public Works Department, Lindsey Precht, Assistant Director, Environment and Sustainability Department. and Otniel Rodrigez, Assistant Director, Transportation and Mobility Department; and WHEREAS, the Evaluation Committee was provided an overview of the project. information relative to the City's Cone of Silence Ordinance and the Government Sunshine Law, general information on the scope of services and a copy of each proposal; and WHEREAS, the Evaluation Committee was instructed to score and rank each proposal pursuant to the evaluation criteria established in the RFQ; and WHEREAS, the evaluation process resulted in the proposers being ranked by the Evaluation Committee in the following order- 151 HML Public Outreach LLC 1" Infinite Source Communications Group, LLC 31 Media Relations Group, LLC 411 Quest Corporation of America, Inc. 5`' Ingage Biz, Inc 6"' EXP U.S. Services Inc. 711- Raftelis Financial Consultants, Inc. 811 Sirena Media LLC; and WHEREAS, after reviewing all of the submissions and the Evaluation Committee process, the City Manager concurs with the Evaluation Committee and finds that HML Public Outreach LLC, Infinite Source Communications Group, LLC, and Media Relations Group. LLC are the best qualified firms to be included in the prequalified pool of consultants for future engagements relating to public information outreach services; and WHEREAS, these firms are current City vendors for PIO services and have performed to the City's satisfaction; and WHEREAS, these firms have also provided the same services for neighboring municipalities and other public agencies; and WHEREAS, accordingly, the City Manager recommends that the Mayor and City Commission (i) authorize the Administration to enter into negotiations with the following three firms for the provision of public information outreach services on an as -needed basin HML Public Outreach LLC and Infinite Source Communications Group, LLC, as the tied first ranked proposers, and Media Relations Group, LLC as the third ranked proposer. and (ii) authorize the City Manager and City Clerk to execute agreements with each of the foregoing upon the conclusion of successful negotiations by the Administration. NOW, THEREFORE, BE IT DULY RESOLVED BY THE MAYOR AND CITY COMMISSION OF THE CITY OF MIAMI BEACH, FLORIDA, that the Mayor and City Commission hereby accept the recommendatior of the City Manager pursuant to Request for Qualifications (RFQ) 2025-423-DF for public information outreach services; authorize the Administration to enter into negotiations with the following three firms for the provision of public information outreach services on an as -needed basis. HML Public Outreach LLC and Infinite Source Communications Group, LLC, as the tied first ranked proposers, and Media Relations Group, LLC as the third ranked proposer, and further, authorize the City Manager and City Clerk to execute agreements with each of the foregoing upon the conclusion of successful negotiations by the Administration. PASSED and ADOPTED this 17 day of . CCN16Cf 20 Steven Meiner, Mayor ATTEST: ,�� DEC 2 2 208 Rafael E. Grana o, City Clerk _ , ;V•:- APPROVED AS TO FORM & LANGUAGE Ik�t�il'61'� cG ` & FOR EXECUTION City orney Date Procurement Requests - C2 A MIAMI BEACH COMMISSION MEMORANDUM TO Honorable Mayor and Members of the City Commission FROM. Eric Carpenter. City Manager DATE December 17, 2025 TITLE. A RESOLUTION OF THE MAYOR AND CITY COMMISSION OF THE CITY OF MIAMI BEACH. FLORIDA, ACCEPTING THE RECOMMENDATION OF THE CITY MANAGER PURSUANT TO REQUEST FOR QUALIFICATIONS (RFQ) 2025-423- DF FOR PUBLIC INFORMATION OUTREACH SERVICES: AUTHORIZING THE ADMINISTRATION TO ENTER INTO NEGOTIATIONS WITH THE FOLLOWING THREE FIRMS FOR THE PROVISION OF PUBLIC INFORMATION OUTREACH SERVICES ON AN AS -NEEDED BASIS: HML PUBLIC OUTREACH LLC AND INFINITE SOURCE COMMUNICATIONS GROUP LLC, AS THE TIED FIRST RANKED PROPOSERS, AND MEDIA RELATIONS GROUP. LLC AS THE THIRD RANKED PROPOSER: AND FURTHER, AUTHORIZING THE CITY MANAGER AND CITY CLERK TO EXECUTE AGREEMENTS WITH EACH OF THE FOREGOING UPON THE CONCLUSION OF SUCCESSFUL NEGOTIATIONS BY THE ADMINISTRATION (MARKETING AND COMMUNICATIONS) RECOMMENDATION The City Administration ("Administration") recommends that the Mayor and City Commission ("City Commission") approve the Resolution. This solicitation is under the Cone of Silence. BACKGROUND/HISTORY Since 2011, the City of Miami Beach ("City") has utilized the services of firms to provide public information outreach (PIO) services to regularly communicate with the public regarding Neighborhood Improvement Projects (NIPs) and other city efforts that involve the local community, although not exclusively. pursuant to an open and competitive procurement process These firms, or proposers, work closely with city staff to develop and execute communication efforts, including public relations (PR), content production, social media coordination. video production, and email blasts for events, among others. for both active and future construction of Capital Improvement Projects (CIP), Public Works Projects. Environmental & Sustainability projects, Transportation initiatives. Parks, and other citywide efforts. The proposers may also assist with communication for public works operations, special projects, citywide initiatives, and public safety marketing campaigns. On October 14, 2020, the Mayor and City Commission approved the award of contracts pursuant to Request for Qualifications (RFQ) 2020-118-WG for PIO services related to right-of-way and facilities construction projects. The following four (4) firms were awarded contracts pursuant to the RFQ: Infinite Source Communications Group, LLC; HML Public Outreach LLC: Media Relations Group, LLC; and The Valerin Group. Inc. The contract had an initial term of three (3) years, with an option to renew for two (2) additional one-year periods. The current contract is set to expire on January 10, 2026, with no further renewals available. The estimated annual expenditure for this contract is approximately $214,000 00 and may increase or decrease based on workload and the City's budgeting process 62 of 3458 In order to consider a replacement agreement, the Administration developed RFQ 2025-423-DF for public information outreach (PIO) services in order to ensure there is no gap in the delivery of services ANALYSIS On June 25, 2025, the Mayor and City Commission authorized the issuance of RFQ 2025-423- DF for public information outreach (PIO) services. On June 27, 2025, the RFQ was issued. A voluntary pre -proposal conference was held on July 7, 2025, to provide information to proposers submitting a response Three (3) addenda were issued, and 104 prospective bidders accessed the advertised solicitation. RFQ responses were due and received on August 25, 2025 The City received eight (8) proposals from EXP U.S Services Inc_ HML Public Outreach LLC Infinite Source Communications Group, LLC Ingage Biz, Inc Media Relations Group, LLC Quest Corporation of America, Inc. Raftelis Financial Consultants, Inc. Sirena Media LLC On August 4, 2025, the City Manager appointed the Evaluation Committee (`Committee") via Letter to Commission (LTC) # 324-2025. The Committee was comprised of Maria Cerna, Assistant Director, Office of Capital Improvement Projects; Lauren Firtel, Neighborhood Affairs Manager, Office of Marketing and Communications; Rodney Knowles, Assistant Director, Public Works Department, Lindsey Precht, Assistant Director, Environment and Sustainability Department; and Otniel Rodrigez. Assistant Director, Transportation and Mobility Department. The Committee convened on September 12, 2025, to consider the proposals received The Committee was provided an overview of the project, information relative to the City's Cone of Silence Ordinance, and the Government Sunshine Law. The Committee was also provided general information on the scope of services and a copy of each proposal. The Committee was instructed to score and rank each proposal pursuant to the evaluation criteria established in the RFQ. The evaluation process resulted in the ranking of proposers as indicated below and in Attachment A. 1s' HML Public Outreach LLC 1s' Infinite Source Communications Group, LLC 3111 Media Relations Group, LLC 4"' Quest Corporation of America. Inc. 50' Ingage Biz. Inc 6m EXP U.S. Services Inc 70' Raftelis Financial Consultants, Inc. 8"' Sirena Media LLC The Evaluation Committee scoring resulted in both HML Public Outreach LLC and Infinite Source Communications Group, LLC being ranked as the top proposers, tied as first. The Committee highlighted that HML Public Outreach LLC ("HML") submitted a proposal that, despite bung a long-standing City incumbent vendor showed eagerness and contained innovative solutions to benefit future City projects, Their experience was showcased by providing a targeted proposal specific to the City's needs. The Committee also noted that HML's previous experience with the City included noteworthy communication and responsiveness. as well as HML's intuitive selection of team members who always met the appropriate bandwidth requirements for any given 63 of 3458 City project Over the past 15 years, HML Public Outreach LLC has continued to grow and expand its depth of resources by developing talented professionals who are dedicated to addressing the questions and expectations of Miami Beach's vibrant and diverse community. Throughout its years of service, HML has intentionally focused on South Florida projects. particularly in coastal communities, allowing its team to become deeply entrenched in the neighborhoods it serves HML's local experience includes resilience, transportation anJ neighborhood improvements projects such as the multi -phase West Avenue Neighborhood Improvements. Indian Creek Drive Flooding Mitigation Project, and 41 Street Corridor Revitalization Project HML has provided services to the Florida Department of Transportation (FDOT), the Village of Key Biscayne, and the City of Hollywood Community Redevelopment Agency (CRA). All references provided positive feedback. HML is also an incumbent vendor in the City's current RFQ 2020-118-WG for PIO services and has received satisfactory evaluations from City staff Infinite Source Communications Group, LLC ("ISC') was also top -ranked The Committee noted that Infinite Source, also an incumbent vendor, submitted a proposal that did not rest on its laurels by providing new strategies that could be applied to future outreach campaigns. The Committee emphasized that the proposal did well to lay out its many tools available to the City for future City projects The Committee added that ISC s past experience, specifically with the City. showcases its in-house capacity to understand the targeted audience and appropriate stakeholders to deliver the City's messaging effectively, The Committee specifically mentioned Infinite Source's positive outcome with regard to the City's reforestation efforts that help fortify rapport between the Administration, residents. and elected officials. Founded in 2009, ISC specializes in delivering adaptable, creative, and results -driven communication strategies across both general and Hispanic markets. With over 20 years of industry experience, ISC supports a diverse clientele including municipalities, agencies, and private sector companies through high -quality branding, outreach, and public engagement services. ISC is certified as a Small Business Enterprise (SBE) by Miami -Dade County. ISC has provided services for the Florida Department of Transportation (FDOT), Miami -Dade County, Univision Communications, Inc. All references provided positive feedback. ISC is also an incumbent vendor in the City's current RFQ 2020-118-WG for PIO services and has received satisfactory evaluations from City staff. The Evaluation Committee also deemed Media Relations Group. LLC ("MRG") the third -ranked proposer well qualified to provide PIO services. The Committee highlighted MRG's proposal, which provided new and fresh ideas, despite being an incumbent vendor. The Committee noted that MRG's previous experience with the City includes work that emphasized community outreach that was early and often. and MRG's invaluable input in providing information regarding projects happening in the surrounding areas beyond City limits. which keeps the Administration abreast of significant changes to the community at large In addition, the Committee spoke highly of MRG's in-house capabilities, including an Emmy-awarded video production staff that produces impactful campaigns for its clients Based in Miami, MRG specializes in multilingual media relations, grassroots consensus building, and creative services tailored to transportation and infrastructure projects MRG is known for its hands-on approach, acting as an extension of its clients' teams to deliver strategic, cost-effective public involvement campaigns. In 2023, the firm supported the citywide water meter upgrade protect which transferred over 60.000 customers to new Badger water meters MRG also supports community service initiatives and offers in-house graphic design, branding, and digital media solutions. MRG is certified as a small business enterprise (SBE) by Miami -Dade County. Its clients include the Florida Department of Transportation (FDOT), Miami -Dade County, and the Broward Metropolitan Planning Organization (BMPO). All references provided positive feedback. MRG is also an incumbent vendor in the City's current RFQ 2020-118-WG for PIO services and has 64 of 3458 received satisfactory evaluations from City staff. FISCAL IMPACT STATEMENT The budget for these services is allocated from projects that the City will require in the future, as needed All funds are contingent upon funding availability within the project and/or approval during a future budget process. It is not anticipated that grant funding will be utilized for this project. Does this Ordinance require a Business Impact Estimate? (FOR ORDINANCES ONLY) If applicable, the Business Impact Estimate (BIE) was published on: See BIE at: https:i/www.rniamibeachfl.govlcity-halhcity-clerklmeetiing-noticesi FINANCIAL INFORMATION N/A CONCLUSION Based on the foregoing, it is recommended that the Mayor and City Commission approve the Resolution authorizing the Administration to establish a pool of pre -qualified consultants for specific tasks relating to public information outreach (PIO) services: authorizing the Administration to enter into negotiations with HML Public Outreach LLC, Infinite Source Communications Group. LLC. and Media Relations Group, LLC, as the top -ranked proposers. The Resolution also authorizes the City Manager and City Clerk to execute the agreements upon the conclusion of successful negotiations by the Administration. Applicable Area Citywioe Is this a "Residents Right to Know" item, pursuant to City Code Section 2-17? N Is this item related to a G.O Bond Proiect? No Was this Agenda Item initially requested by a lobbyist which as defined in Code Sec 2-481, includes a principal engaged in lobbying? No If so, specify the name of lobbyist(s) and principal(s) Department Procurement Sponsor(s) 65 of 3458 Co-sponsors) Condei,zied Title Award RFQ 2025-423-DF, Public Information Outreach Services MC/PR Previous Action (For City Clerk Use Only) 66 of 3458 Tole In, ATTACHMENT B ADDENDUM AND RFQ SOLICITATION MIAMIBEACH PROCUREMENT DEPARTMENT 1755 Meridian Avenue., 3,1 Floor Miami Beach. Florida 33139 www.miamibeachfl.gov ADDENDUM NO. 1 REQUEST FOR QUALIFICATIONS NO. 2025-423-DF PUBLIC INFORMATION OUTREACH (PIO) SERVICES August 6, 2025 This Addendum to the above -referenced RFQ is issued in response to questions from prospective proposers, or other clarifications and revisions issued by the City. The RFQ is amended in the following particulars only (deletions are shown by strikethrough and additions are underlined). REVISION: RFQ DUE DATE AND TIME. The deadline for the electronic receipt of bids is extended until 3:00 p.m., on Tuesday, August 19, 2025. All bids received and time stamped through Bidnet Direct, prior to the bid submittal deadline shall be accepted as timely submitted. Bids will be opened promptly at the time and date specified. Hard copy bids or bids received electronically, either through email or facsimile, submitted prior to or after the deadline for receipt of bids are not acceptable and will be rejected. Late bids cannot be submitted, bidders are cautioned to plan sufficiently. The City will in no way be responsible for delays caused by technical difficulty or caused by any other occurrence. Any questions regarding this Addendum should be submitted in writing to the Procurement Management Department to the attention of the individual named below, with a copy to the City Clerk's Office at RafaelGranado@miamibeachfl.gov Contact: Telephone: Email: Danny Flores 305-673-7000 ext. 26652 Dann Flores miamibeachfl. ov Proposers are reminded to acknowledge receipt of this addendum as part of your RFQ submission. Sincerely, for Kristy Bada Chief Procurement Officer ADDENDUM NO.1 REQUEST FOR QUALIFICATIONS NO.2025-423-DF PUBLIC INFORMATION OUTREACH (PIO) SERVICES MIAMIBEACH PROCUREMENT DEPARTMENT 1755 Meridian Avenue, 3,d Floor Miami Beach, Florida 33139 www.miamibeachfl.gov ADDENDUM NO.2 REQUEST FOR QUALIFICATIONS NO.2025-423-DF PUBLIC INFORMATION OUTREACH (PIO) SERVICES August 15, 2025 This Addendum to the above -referenced RFQ is issued in response to questions from prospective proposers, or other clarifications and revisions issued by the City. The RFQ is amended in the following particulars only (deletions are shown by strikethrough and additions are underlined). REVISION: RFQ DUE DATE AND TIME. The deadline for the electronic receipt of bids is extended until 3:00 p.m., on Monday, August 25, 2025. All bids received and time stamped through Bidnet Direct, prior to the bid submittal deadline shall be accepted as timely submitted. Bids will be opened promptly at the time and date specified. Hard copy bids or bids received electronically, either through email or facsimile, submitted prior to or after the deadline for receipt of bids are not acceptable and will be rejected. Late bids cannot be submitted, bidders are cautioned to plan sufficiently. The City will in no way be responsible for delays caused by technical difficulty or caused by any other occurrence. Any questions regarding this Addendum should be submitted in writing to the Procurement Department to the attention of the individual named below, with a copy to the City Clerk's Office at RafaelGranado@miamibeachfl.gov Contact: Telephone: Email: Danny Flores 305-673-7000 ext. 26652 DannyFlores@miamibeachfl.gov Proposers are reminded to acknowledge receipt of this addendum as part of your RFQ submission. Sincerely, Natalia Delgado Procurement Contracting Manager 1 YADDENDUM NO. 2 REQUEST FOR QUALIFICATIONS NO.2025423-DF PUBLIC INFORMATION OUTREACH (PIO) SERVICES MIAMIBEACH PROCUREMENT DEPARTMENT 1755 Meridian Avenue, 3rd Floor Miami Beach, Florida 33139 www.miamibeachfi.gov ADDENDUM NO.3 REQUEST FOR QUALIFICATIONS NO.2025-423-DF PUBLIC INFORMATION OUTREACH (PIO) SERVICES August 18, 2025 This Addendum to the above -referenced RFQ is issued in response to questions from prospective proposers, or other clarifications and revisions issued by the City. The RFQ is amended in the following particulars only (deletions are shown by strikethrough and additions are underlined). REVISION: Section 0300 — Proposal Submittal Instruction and Format, Section 4 Electronic Proposal Format, Tab 2 Experience and Qualifications is hereby amended as follows: �.x 2.2 Relevant Experience of Prime Proposer (or its principals): Submit at least three (3) detailed projects with information regarding the history, relevant experience and proven track record of providing the scope of services as identified in this solicitation to public sector clients, municipal governments, agencies or levels of government, or private sector clients , for the firm and/or its principals. For each project that the proposer (inclusive of the project manager, public information liaison, assistant public information liaison, and graphic designer) submits as evidence of similar experience, the following is required: project description, role of the firm and responsibilities, agency (client) name, agency (client) contact, contact telephone and email, month and year the whole project was started and completed, and your firm's term of engagement. For each project provide the following: a. project name and scope of services provided; b. name of individuals that worked on the referenced project that have been included in Section 2.1 above. C. client; d. client project manager and contact information; e. costs of the services provided; and f. term of the engagement. 2.3 Relevant Experience of Sub-consultant(s)/Sub-contractors) (if applicable): Summarize projects where the Sub-consultant(s)/Sub-contractor(s) and/or its principals have provided professional public information outreach services, to public sector clients, municipal governments, agencies or other levels of government, or private sector clients ,. For each project provide the following: project name and scope of services provided; name of individuals that worked on the referenced project that have been included in Section 2.1 above. C. client; d. client project manager and contact information; e. costs of the services provided; and term of the engagement. f. Resumes for each assigned team member of the sub-consultant(s)/sub-contractor(s) .x* ADDENDUM NO.3 REQUEST FOR QUALIFICATIONS NO.2025423-DF PUBLIC INFORMATION OUTREACH (PIO) SERVICES MIAMIBEACH PROCUREMENT DEPARTMENT 1755 Meridian Avenue, 3rd Floor Miami Beach. Florida 33139 www.miamibeachfl.gov REVISION: Section 0300 — Proposal Submittal Instruction and Format, Section 4 Electronic Proposal Format, Tab 3 Approach and Methodology is hereby amended as follows: If available, submit a sample video (archival; used on previous engagements) illustrating the firm's ability to inform the public in projects the subject matter may include but is not limited to the following tics: sargassum, a design/bid/build, design/build process, harmonization processes, capital improvement projects, right of waV improvements, capital renewal and replacements projects . Proposers must label the sample video with project information (agency name, project name, date, etc.). III. ATTACHMENT(S) • Attachment A (LINK EXPIRES 08/27/25) — RFQ 2025-423-DF Add 2 Attachment A • Attachment B (LINK EXPIRES 08/27/25) — RFQ 2025-423-DF Add 2 Attachment B • Attachment C — LTC Evaluation Committee Relative to RFQ 2025-423-DF IV. RESPONSES TO QUESTIONS RECEIVED: Q1: Please provide all submissions of presentations, and transcripts or audio for RFQ# 2020-118-WG. Al: Please refer to Attachment A for the evaluation committee recording. Due to a technical error, the recording commences with the second proposer. There was no pre -proposal meeting for the referenced solicitation. Q2: Tab 2.2 states: Relevant Experience of Prime Proposer: Submit at least three (3) detailed projects with information regarding the history, relevant experience and proven track record of providing the scope of services as identified in this solicitation to public sector clients, municipal governments, agencies or levels of government for the firm and/or its principals. Will the City of Miami Beach consider proposers past experience in leading PIO services for private, corporate or commercial large scale capital improvement projects? A2: Please refer to Section II revision. Q3: Section 3.3.3 outlines the duties and responsibilities such as planning, organizing and attending special events, coordination of block parties, community meetings. Do we need to include this in the project cost and does the City of Miami Beach have venues in place for this? A3: City venues are often used for City events. The purpose of the RFQ is to select the best - qualified (as determined by the City) firm for PIO services. Responses pursuant to the RFQ are ADDENDUM NO.3 REQUEST FOR QUALIFICATIONS NO 2025-423-DF PUBLIC INFORMATION OUTREACH (PIO) SERVICES MIAMIBEACH PROCUREMENT DEPARTMENT 1755 Meridian Avenue, 3,d Floor Miami Beach, Florida 33139 www.miamibeachfl.gov not to include cost or scope. Rather, as required per the RFQ, proposers are to submit their qualifications as indicated in Section 0300. After selection, the City and the selected firm will negotiate scope, terms, and cost. Q4: I was unable to attend the pre -proposal meeting held for RFQ 2025-423-DF Public Information Outreach (PIO) Services. I would like to know and request if available a copy of the recorded meeting minutes of today's pre -proposal meeting. A4: Please refer to Attachment B. Q5: Regarding the Tab 3 video submission. If we do not have an existing video, are you requesting a sample public information video on any of the topics as if we were educating the public? A5: The sample video shall be an archival video exemplifying the firm's experience in previous engagements related, but not limited to, the listed topics. Please refer to Revision III above. Q6: Can the video be shared within the proposal submission PDF itself? A6: Yes. However, the Proposer shall ensure that the link provided is accessible. Proposers may alternatively submit the video separately within Bidnet Direct. Video submissions are limited to 500mb. Below is the list of acceptable file types: Acceptable file types: 7z, csv, doc, docx, dwf, dwfx, gif, gz, gzip, jpg, jpeg, Iwp, msg, pdf, prig, pps, ppt, pptx, rar, rtf, txt, wk1, wk3, wk4, wpd, xls, xlsx, xml, zip, dwg, xlsm, htm, html, dot, bmp, tif, tiff, cpg, dbf, prj, sbn, sbx, shp, shx, agi, avi, bak, css, dgn, dll, docm, dotx, dxf, ecw, eml, flv, gpx, ies, jnlp, kml, kmz, las, Ipdf, m4a, m4v, mht, mov, mp3, mp4, mpeg, mpg, mpp, ods, odt, pages, pak, plf, ppsx, pub, rtfd, rvt, vsd, webarchive, wir, wmv, wps, xer, xlsb, xps, z01, zipx, nwf, nwd, pc3, ctb, nwc, xltm, xltx, dotm Log files are not accepted. Q7: In tab 2, 2.2., in reference to relevant experience — The focus is mainly on public agencies. Is experience in the private/commercial industry count as previous experience? A7: See response to Q2 above. Q8: In regards to event tasks (private events, block parties, etc) — Does the City have preferred venues or is that something that proposers should include as costs? A8: See response to Q3 above. Q9: For clarification, we have done video updates for construction projects — not necessarily about design/build process. Will this be viable? A9: Refer to Revision III above. Q10: Is this City able to say who is on the evaluation committee for this procurement? 3 I ADDENDUM NO.3 REQUEST FOR QUALIFICATIONS NO.2025423-DF PUBLIC INFORMATION OUTREACH (PIO) SERVICES MIAMIBEACH PROCUREMENT DEPARTMENT 1755 Meridian Avenue. 3rd Floor Miami Beach. Florida 33139 www.miamibeachfl.gov A10: Please refer to Attachment C. Q11: On the sample video, if the City could pick two or three things that would specifically affect the scoring from the evaluation committee. could you provide more detail? A11: A breakdown of the qualitative criteria to be used by the evaluation committee is found in Section 0400 of the RFQ. Q12: Is there any additional preference in this RFQ, besides veteran -owned businesses, that will allot additional points for proposers? Al2: No. Q 13: 1 wanted to confirm whether we may include the current Contract Manager as a reference, given that we are actively working under the existing contract. Per Appendix A — Bid Certification. Questionnaire, and Affidavits, Page 3, Section 5 — References and Past Performance states: "Bidder shall submit at least three (3) references for whom the Bidder has completed work similar in size and nature as the work referenced in the solicitation." In addition, please advise if it would be appropriate to include other City of Miami Beach personnel as references for this proposal. A13: Bidder may include the current Contract Manager and other City of Miami Beach personnel as references. Q14: a) What is the budget for this bid? b) What's been your major pain point with your current marketing providers? c) From your perspective, what is the number one reason to engage in this initiative? d) Does this bid plan to negotiate after the contract is awarded? e) How long and what was the value of the previous contract? A14: a) The estimated average annual expenditure for this contract is $214,000.00. b) The City faces various challenges regarding PIO services; however one of the biggest challenges is balancing a given project's goals, timelines, and construction tasks with resident and business preferences and schedules (rush hours, sleep hours, lunch or dinner time service, etc.). c) The City does not have the internal resources required, hence the need to outsource these services. d) After selection, the City and the selected firm(s) will negotiate scope, terms, and cost. e) The current contract has a term of five (5) years and is set to expire on January 10, 2026, with no additional renewals available. The expenditures to date under the contract are approximately $926,000. Any questions regarding this Addendum should be submitted in writing to the Procurement Department to the attention 4 ADDENDUM NO. 3 REQUEST FOR QUALIFICATIONS NO 2025-423-DF PUBLIC INFORMATION OUTREACH (PIO) SERVICES MIAMI BEACH PROCUREMENT DEPARTMENT 1755 Meridian Avenue, 3rd Floor Miami Beach, Florida 33139 www.miamibeachfl.gov of the individual named below, with a copy to the City Clerk's Office at RafaelGranado@miamibeachfl.gov Contact: Telephone: Email: Danny Flores 305-673-7000 ext. 26652 DannyFlores@miamibeachfl.gov Proposers are reminded to acknowledge receipt of this addendum as part of your RFQ submission. Sincerely, for Kristy Bada Chief Procurement Officer ADDENDUM NO.3 REQUEST FOR QUALIFICATIONS NO.2025-423-DF PUBLIC INFORMATION OUTREACH (PIO) SERVICES MIAMIBEACH ATTACHMENT C MIAMI BEACH PROCUREMENT DEPARTMENT 1755 Meridian Avenue, 3rd Floor Miami Beach, Florida 33139 www.miamibeachfi.gov LTC 324-2025 Evaluation Committee Meeting 2025-423- D F Public Information Outreach (PIO) Services 6 1 ADDENDUM NO.3 REQUEST FOR QUALIFICATIONS NO.2025-423-DF PUBLIC INFORMATION OUTREACH (PIO) SERVICES MIAMIBEACH Docuaign Envelope ID' W774CD-EEF4-4CD3.9E1246DOOA62F22FO BEACH OFFICE OF THEC[Y MANAGER PROCUREMENT DEPARTMENT 1755 Meridian Avenue, 3rd Floor Miami Beach, Florida 33139 www.miamibeachfi.gov LTC #t324-2025 LETTER TO COMMISSION To Honorable Mayor Steven Meiner and Members of the City Commission FROM: Eric Carpenter, City Manager�� DATE' August 04, 2025 SUBJECT. Evaluation Committee Relative to Request for Qualifications (RFQ) No. 2025- 423-DF for Public Information Outreach (PIO) Services The purpose of this Letter to Commission (LTC) is to update the Mayor and City Commission on the status of Request for Qualifications (RFQ) No. 2025-423-DF for Public Information Outreach (PIO) Services. The RFQ seeks proposals for PIO Services on Citywide efforts or projects, including but not limited to Neighborhood Improvement Projects (NIPs). Proposals pursuant to this RFQ will be received on August 11, 2025. The responsive proposals will be reviewed by the Evaluation Committee in accordance with the criteria established in the RFQ. I have appointed the following individuals to serve on the Evaluation Committee: • Christina Baguer, Chief of Staff, City Manager's Office • Maria Cerna, Assistant Director, Office of Capital Improvement Projects • Lauren Firtel, Neighborhood Affairs Manager, Office of Marketing and Communications • Rodney Knowles, Assistant Director, Interim Public Works Director • Lindsey Precht, Assistant Director, Environment and Sustainability Department • Otniel Rodriguez, Assistant Director, Transportation and Mobility Department I have also appointed the following individuals as alternates: • Juanita Ballesteros, Sustainability and Resilience Manager, Environment and Sustainability Department ■ Matthew LePera, Construction Manager, Public Works Department • Kevin Pulido, Neighborhood Affairs Division Director, Office of Marketing and Communications As a reminder, this solicitation is under the cone of silence. For questions or additional information, please contact Kristy Bada at knstvbada(&miamibeachfl.gov. ECfM61K131ND PUBLIC INFORMATION OUTREACH (PIO) SERVICES MIAMI BEACH Request for Qualifications (RFQ) 2025-423-DF Public Information Outreach (PIO) Services TABLE OF CONTENTS SOLICITATION SECTIONS: 0100 INSTRUCTIONS TO RESPONDENTS 0200 GENERAL CONDITIONS 0300 PROPOSAL SUBMITTAL INSTRUCTIONS & FORMAT 0400 PROPOSAL EVALUATION APPENDICES: APPENDIX A CERTIFICATION, QUESTIONNAIRE & REQUIREMENTS AFFIDAVIT (uploaded as a separate attachment) APPENDIX B SPECIAL CONDITIONS APPENDIX C SAMPLE CONTRACT APPENDIX D INSURANCE REQUIREMENTS MIAMI BEACH SECTION 0100 INSTRUCTIONS TO RESPONDENTS & GENERAL CONDITIONS 1. GENERAL. This Request for Qualifications (RFQ) is issued by the City of Miami Beach, Florida (the "City"), as the means for prospective Bidders to submit proposals for the City's consideration in evaluating qualifications to select a firm with whom it may negotiate an agreement for the purpose noted herein. The City utilizes Bidnet Direct (Government Bids Opportunities and RFP I BidNet Direct) for automatic notification of competitive solicitation opportunities and document fulfillment, including the issuance of any addendum to this RFQ. Any prospective Bidder who has received this RFQ by any means other than through Bidnet Direct must register immediately with Bidnet Direct to ensure it receives any addendum issued to this RFQ. Failure to receive an addendum may result in disqualification of the Proposal submitted. 2. BACKGROUND/PURPOSE. On October 14, 2020, the Mayor and City Commission approved the award of contract for Request for Qualifications (RFQ) 2020-118-WG for public information outreach services for right of way and facilities construction projects. The contract had a term of three (3) years with an option to renew for two (2) additional one-year periods. The current contract is set to expire on January 10, 2026 with no additional renewals available. The estimated annual expenditure for this contract is approximately $214,000.00 and is subject to increase or decrease in accordance with workload and the City's budgeting process. In order to consider a replacement agreement, the City of Miami Beach is accepting qualifications for Public Information Outreach (PIO) Services on Citywide efforts or projects including but not limited to Neighborhood Improvement Projects (NIPs). By means of this RFQ, the City desires to establish term contracts with a pool of qualified successful proposers, with the required expertise and personnel, in order to facilitate the assignment of these services for all neighborhood and facility projects. The successful proposers will work closely with city staff in developing and executing the communication efforts (public relations (PR), content production, social media coordination, video production, building contact list(s), tracking project details, email blast for events, transcribing , translation (English and Spanish) et al) for active and future construction of Capital Improvement Projects (CIP), Public Works Projects, Environmental & Sustainability projects, Transportation initiatives, Parks, and other citywide efforts. The proposers may also assist with communication for public works operations, special projects, citywide initiatives and public safety marketing campaigns. The activity produced by NIPs, Public Works Operations, parking lots, parking garages, structural and park facilities, as well as capital renewal and replacement projects generate an exponential need for proper and timely notification to the City's stakeholders. Keeping residents, business owners, Business Improvement Districts (BIDs), and civic organizations well informed and actively involved is a key factor of the City's ongoing and growing commitment to maintaining constant communication with area residents and keeping all stakeholders informed at all times. Communications regarding the individual project process is a critical element of every project. In order to achieve this, an external communication plan has been established to help guide each firm. The assigned city's project representative will provide milestones that each firm may need to, but may not be limited to, follow in three phases: Design and Pre -Construction Communications — In this phase, a plan is developed delineating how the community will be informed throughout the life of the project. The community is provided with information regarding design, when the project is to commence and how stakeholders will be affected. Meetings are held with stakeholders to introduce the project team and consultant(s) that will be working in the area. During the design phase, the firm will need to be well versed with the city's resilience program and understand any harmonization efforts and potential impacts to properties on each project. MIAMI BEACH Project Information — This phase begins concurrently with construction and is finalized when the project is substantially complete. Residents, business owners and civic organizations are provided regularly with information relevant to the progress of the work on a regular basis. Meetings are held on an as -needed basis with individual stakeholders or interested groups. The Public Information Liaison (PIL) serves as a connector between residents, stakeholders, business group(s), user departments, and the Neighborhood Affairs Division. 3. Post -Construction Communications — In this phase, project -close out information is sent out to stakeholders informing them that construction has been finalized and providing them with contact information for various owner agencies. The awarded PIL consultant for any given project shall be responsible for turning over all final documents for future use of the City. 3. STATEMENT OF WORK REQUIRED. This Statement of Work describes and defines activities which may be required by the City for a range of services to include, but not limited to: communications planning and implementation, public relations and community involvement, establishment and execution of open office hours, the planning and execution of virtual public meetings, understanding of virtual software for virtual meetings as needed, understanding of the city's efforts in harmonization and the resilience campaign, ability to create and execute physical mailing via every door direct mail (EDDM) or other means, customer service, general translation and interpreting services, revamping project collaterals, ability to record public meetings, ability to create video recaps as needed, preparation of related media communications and collateral materials, preparation of audio/video presentations, recording of public meetings and include public comment, project planning, coordination and implementation, web content development, franchise utility communication, ability to send mass emails as the city and familiarity with mass email platforms, follow the external communications plan in each project special events coordination, hosting public meetings and other services that may be related. This includes, but is not limited to, those operations necessary for mobilization, the movement of personnel, equipment, supplies, expertise, incidentals, permits, notifications, and fees associated with such notifications, if any. The City shall request consultant services on an as -needed basis. There is no guarantee that any or all of the services described in this RFQ will be assigned during the term of this resulting agreement. Further, the Consultant is providing these services on a non-exclusive basis. The City, at its option, may elect to have any of the services set forth herein performed by other consultants or City staff. 3.1 DEFINITIONS 3.1.1 Consultant(s) - The Consultant is the Successful Proposer(s) retained by the City to perform Public Information Outreach Services on Neighborhood Improvement Projects (NIPs) described in this Scope of Services. 3.1.2 CCU - The City of Miami Beach 3.1.3 Department - City Departments, including but not limited to Office of Capital Improvement Projects (CIP), Transportation, Environmental & Sustainability, Marketing and Communications and the City Manager's Office. 3.1.4 Authorization to Commence Work - A letter, or written communication, issued by the Project Manager (or his/her designee) authorizing the Consultant to commence work on a specific task. Completion due dates and fees are specified in this document. 3.1.5 Project Manager - The City's staff member(s), manager(s) or consultant(s) with overall responsibility and authority to oversee the Public Information Outreach Services on Neighborhood Improvement Projects (NIPs) in Miami Beach. MIAMI BEACH 3.1.6 Task Assignment - One or more tasks assigned under this contract in connection with the Public Information Outreach Services on Right of Way and Facilities Projects in the City of Miami Beach. 3.2 JOB CLASSIFICATIONS AND DESCRIPTIONS 3.2.1 Project Manager: Primary point of contact with the City's Project Manager (or his/her designee) on overall activities of the contract; ensures contract compliance; manages budgets and invoices; executes special projects and performs QA/QC on all collateral materials. Responsible for entire staff assigned to this contract to include staff supervision and work production. Works with City's Project Manager on streamlining processes and developing cost effective methods of doing business. 3.2.2 Public Information Liaison: Serves as liaison between project stakeholders and Neighborhood Affairs Division. Assists the Neighborhood Affairs Division and user department for project related information and due to extensive interaction with the City of Miami Beach community, bilingual (English/Spanish) is strongly desired; completes all necessary documents listed in the external communication plan; identifies potential impacts to the public as a result of construction plans; prepares and disseminates collateral materials to the public; develops strategic alliances and partnerships with appropriate parties; prepares and presents project information for meetings; coordinates resolution of issues; record public meetings; maintains database of stakeholders; maintains project issue log; prepares information for updating website; edits website content; create and edit (for the City's approval) social media content, drafts media responses in writing as needed; coordinates and staffs formal and informal public meetings; arranges field meetings and special events and executes other duties relevant to the position. 3.2.3 Assistant Public Information Liaison: Provides support to the public information liaison for each of the tasks listed above. Should be able to create a database, conduct door-to-door outreach and assist with other clerical needs. (English/Spanish) is desired. Assist stakeholder followup and interaction, particulary in regards to harmonization documents. The position will be utilized at the decision of the project team for certain needs. Should have an understanding of communication tools, the external communications plan, virtual meeting software, and will execute other duties relevant to the position. 3.2.4 Graphic Designer: Designs and maintains collateral materials; creates and updates templates and newsletter layouts; depicts project information on maps that serve as visual explanations to stakeholders; assist in the products of AudioNideo (AN) or web content for social media; performs other duties relevant to the position. Familiarity with municipal governments and/or construction concepts are a plus. 3.3 CONSULTANT RESPONSIBILITIES 3.3.1 Coordination with the City: All aspects of each task shall be coordinated through the Office of Marketing and Communications. Director (or his/her designee); All authorizations and approvals shall be in writing and executed by the Neighborhood Affairs Manager (or his/her designee) prior to the commencement of work. 3.3.2 Services to be provided: The following procedures are general for all projects. One or more of them may be necessary depending on the scope of the project. The necessary steps will be identified, and a schedule of activities will be established by the City's Project Manager in coordination with the Neighborhood Affairs Manager. MIAMI BEACH If the procedural regulations referenced herein are revised or superseded before the services by the CONSULTANT are rendered, compliance with the most up-to-date version and/or amendments/statutes will be required. 3.3.3 Public Relations, Community Involvement and Customer Service: The successful firms may be tasked with the following duties and responsibilities: • Close coordination with the Neighborhood Affairs Division staff • Developing public involvement plans in close coordination with the external communication plan • Developing project -related informational materials • Collateral production (English/Spanish) • Social media needs — Photography & Video Content production and editing as needed • Communicating project information and addressing citizen/stakeholder concerns • Take all phone calls related to the individual project • Preparing related media communications and informational materials • Preparing talking points • Preparing information for dissemination through the Neighborhood Affairs Division and/or user department • Ability to create, plan and execute effective mailers using every door direct mail (EDDM) or other services • Coordinating emergency communications • Preparing emergency collateral quickly and effectively • Developing presentations and talking points • Planning, organizing and attending special events and meetings • Preparing audio/video presentations • Ability to record public meetings and public comments • Writing newsletters and feature stories • Translating collateral material developed • Designing and developing templates and graphics informational materials (usually maps that depict project information) • Preparing web content and web copywriting • Developing ads • Coordinating franchise utility communication • Arranging and documenting field meetings • Stakeholder satisfaction surveys • Coordinating media/special events such as public meetings, block parties, community meetings, and ribbon cuttings, etc. • Prepare and present encroachment information for public projects • Prepare and present harmonization agreements and related documents • Prepare, plan, execute and document harmonization meetings as needed • Coordinate special events as needed • Ability to host virtual meetings using Zoom, Microsoft teams or other appropriate platforms • Ability to send and respond to emails through a city domain (if assigned). • Ability to send mass emails through email marketing software, through the City's or awarded firm(s) own. 3.1 Interested Parties. Interested parties are invited to submit proposals in accordance with Section 0300. A Pre -proposal conference will be held in accordance with Section 0100, Sub -sections 6 and 7. All proposals will be evaluated in accordance with the criteria found in Section 0400. MIAMI BEACH 4. ANTICIPATED RFQ TIMETABLE. The tentative schedule for this solicitation is as follows: RFQ Issued June 27, 2025 Pre -Proposal Meeting July 7, 2025 at 10:OOam EDT Microsoft Teams Need help? Join the meeting now Meeting ID: 295 322 845 447 4 Passcode: B9og96WZ Dial in by phone +1 786-636-1480„566448299# United States, Miam Find a local number Phone conference ID: 566 448 299, then # Deadline for Receipt of Questions July 25, 2025 at 5:OOpm EDT Responses Due August 11, 2025 at 3:OOpm EDT Microsoft Teams Need help? Join the meeting now Meeting ID: 265 247 126 780 7 Passcode: Qx329vg6 Dial in by phone +1 786-636-1480„463772885# United States, Miami Find a local number Phone conference ID: 463 772 885, then # Evaluation Committee Review TBD Tentative Commission Approval October 29, 2025 Contract Negotiations Following Commission Approval 5. PROCUREMENT CONTACT. Any questions or clarifications concerning this solicitation shall be submitted to the Procurement Contact noted below: Procurement Contact Telephone Email. The Proposal title/number shall be referenced on all correspondence. All questions or requests for clarification must be received no later than fifteen (15) calendar days prior to the date proposals are due as scheduled in Section 0100- 5. All responses to questions/clarifications will be sent to all prospective Bidders in the form of an addendum. MIAMI BEACH 6. PRE -PROPOSAL MEETING OR SITE VISIT(S). A pre -proposal meeting or site visit(s) may be scheduled. Attendance for the pre -proposal meeting shall be via web conference and recommended as a source of information but is not mandatory. Bidders interested in participating in the Pre -Proposal Meeting must follow these steps: Microsoft Teams Need help? Join the meeting now Meeting ID: 295 322 845 447 4 Passrode: B9og96WZ Dial in by phone +1 786-636-1480„566448299# United States, Miami Find a local number Phone conference ID: 566 448 299, then # Bidders who are participating should send an email to the contact person listed in this RFQ expressing their intent to participate. 7. PRE -PROPOSAL INTERPRETATIONS. Oral information or responses to questions received by prospective Bidders are not binding on the City and will be without legal effect, including any information received at pre -submittal meeting or site visit(s). The City, by means of Addenda, will issue interpretations or written addenda clarifications that are considered necessary by the City in response to questions. Only questions answered by written addenda will be binding and may supersede terms noted in this solicitation. Addendum will be released through Bidnet Direct. Any prospective bidder who has received this RFQ by any means other than through Bidnet Direct must register immediately with Bidnet Direct to ensure it receives any addendum issued to this RFQ. Failure to receive an addendum may result in disqualification of the Proposal. Written questions should be received no later than the date outlined in the Anticipated RFQ Timetable section. 8. CONE OF SILENCE. This RFQ is subject to, and all bidders are expected to be or become familiar with, the City's Cone of Silence Requirements, as codified in Section 2-486 of the City Code. Bidders shall be solely responsible for ensuring that all applicable provisions of the City's Cone of Silence are complied with and shall be subject to any and all sanctions, as prescribed therein, including rendering their response voidable, in the event of such non-compliance. Communications regarding this solicitation are to be submitted in writing to the Procurement Contact named herein with a copy to the City Clerk at rafaelgranado(c�miamibeachfl.gov 9. ADDITIONAL INFORMATION OR CLARIFICATION. After proposal submittal, the City reserves the right to require additional information from Bidders (or Bidder team members or sub -consultants) to determine qualifications (including, but not limited to, litigation history, regulatory action, or additional references) and financial capability (including, but not limited to, annual reviewed/audited financial statements with the auditors notes for each of their last two complete fiscal years). 10. BIDDER'S RESPONSIBILITY. Before submitting a response, each Bidder shall be solely responsible for making any and all investigations, evaluations, and examinations, as it deems necessary, to ascertain all conditions and requirements affecting the full performance of the contract. Ignorance of such conditions and requirements, and/or failure to make such evaluations, investigations, and examinations, will not relieve the Bidder from any obligation to comply with every detail and with all provisions and requirements of the contract and will not be accepted as a basis for any subsequent claim whatsoever for any monetary consideration on the part of the Bidder. 11. DETERMINATION OF AWARD. The City Manager may appoint an evaluation committee to assist in the evaluation of proposals received. The evaluation committee is advisory only to the city manager. The city manager may consider the information provided by the evaluation committee process and/or may utilize other information deemed MIAMI BEACH relevant. The City Manager's recommendation need not be consistent with the information provided by the evaluation committee process and takes into consideration Miami Beach City Code Section 2-369, including the following considerations: (1) The ability, capacity, and skill of the Bidder to perform the contract. (2) Whether the Bidder can perform the contract within the time specified, without delay or interference. (3) The character, integrity, reputation, judgment, experience, and efficiency of the Bidder. (4) The quality of performance of previous contracts. (5) The previous and existing compliance by the Bidder with laws and ordinances relating to the contract. The City Manager may recommend to the City Commission the Bidder(s) s/he deems to be in the best interest of the City or may recommend rejection of all proposals. The City Commission shall consider the City Manager's recommendation and may approve such recommendation. The City Commission may also, at its option, reject the City Manager's recommendation and select another Proposal or Proposals that it deems to be in the best interest of the City, or it may also reject all Proposals. 12. NEGOTIATIONS. Following selection, the City reserves the right to enter into further negotiations with the selected Bidder. Notwithstanding the preceding, the City is in no way obligated to enter into a contract with the selected Bidder in the event the parties are unable to negotiate a contract. It is also understood and acknowledged by Bidders that no property, contract, or legal rights of any kind shall be created at any time until and unless an Agreement has been agreed to, approved by the City, and executed by the parties. 13. E-VERIFY. As a contractor, you are obligated to comply with the provisions of Section 448.095, Fla. Stat., "Employment Eligibility." Therefore, you shall utilize the U.S. Department of Homeland Security's E-Verify system to verify the employment eligibility of all new employees hired by the Contractor during the term of the Contract and shall expressly require any subcontractors performing work or providing services pursuant to the Contract to utilize the U.S. Department of Homeland Security's E-Verify system to verify the employment eligibility of all new employees hired by the subcontractor during the Contract term. 14. BIDNET DIRECT. The Procurement Department utilizes Bidnet Direct, as its electronic bidding (e-Bid) platform. If you would like to be notified of available competitive solicitations released by the City, you must register through Bidnet Direct, www.bidnetdirect.com/florida/cityofmiamibeach. Registration is easy and will only take a few minutes. For detailed instructions on registering and submitting electronic bids, visit https://www.miamibeachfi.gov/city- hall/procurement/for-approval-how-to-become-a-vendor/. If you have any questions regarding this system or registration, please visit the link above or contact Bidnet Direct at support@Bidnet.com or 1-800-835-4603 option 2. 15. HOW TO MANAGE OR CREATE A VENDOR PROFILE ON VENDOR SELF SERVICE (VSS). In addition to registering with Bidnet Direct, the City encourages vendors to register with our online Vendor Self -Service web page, allowing City vendors to easily update contacts, attachments (W-9), and commodity information. The Vendor Self - Service (VSS) webpage (https://selfservice.miamibeachfl.qov/vssNendors/default.aspx) will also provide you with purchase orders and payment information. Should you have any questions or comments, do not hesitate to submit them to vendorsupport anmiamibeachfl.gov. 16. SUPPLIER DIVERSITY. The City has established a registry of LGBT-owned businesses, as certified by the National LGBT Chamber of Commerce (NGLCC), and small and disadvantaged businesses, as certified by Miami - Dade County. See authorizing resolutions here. MIAMI BEACH If your company is certified as an LGBT-owned business by NGLCC or as a small or disadvantaged business by Miami -Dade County, click on the link below to be added to the City's supplier registry (Vendor Self -Service) and bid system (Bidnet Direct, Supplier -to -Government). These are two different systems, and it is important that you register for both. Click to see acceptable certification and to register: https://www.miamibeachfl.gov/city-hall/procurement/how-to- become-a-vendor . Balance of Pape Intentionally Left Blank MIAMI BEACH SECTION 0200 GENERAL CONDITIONS FORMAL SOLICITATIONS TERMS & CONDITIONS - GOODS AND SERVICES. By virtue of submitting a proposal in response to this solicitation, the Bidder agrees to be bound by and in compliance with the Terms and Conditions for Services (dated 10.27.2022), incorporated herein, which may be found at the following link: https://www. miamibeachfl.gov/city-halllprocuremenUstandard-terms-and-conditionsl Balance of Pape Intentionally Left Blank MIAMI BEACH SECTION 0300 PROPOSAL SUBMITTAL INSTRUCTIONS AND FORMAT 1. ELECTRONIC RESPONSES (ONLY). Proposals must be submitted electronically through Bidnet Direct on or before the date and time indicated. Hard copy proposals or proposals received through email or facsimile are not acceptable and will be rejected. A bidder may submit a modified proposal to replace all or any portion of a previously submitted proposal until the deadline for proposal submittals. The City will only consider the latest version of the bid. Electronic proposal submissions may require the uploading of attachments. All documents should be attached as separate files in accordance with the instructions included in Section 4 below. Attachments containing embedded documents or proprietary file extensions are prohibited. It is the Bidder's responsibility to ensure that its bid, including all attachments, is uploaded successfully. Only proposal submittals received and time stamped by Bidnet Direct prior to the proposal submittal deadline shall be accepted as submitted in a timely manner. Late bids cannot be submitted and will not be accepted. Bidders are cautioned to allow sufficient time for the submittal of bids and uploading of attachments. Any technical issues must be submitted to Bidnet Direct by contacting supportd( Bidnet.com or 1-800-835-4603 option 2. The City cannot assist with technical issues regarding submittals and will in no way be responsible for delays caused by any technical or other issue. It is the sole responsibility of each Bidder to ensure its Proposal is successfully submitted in Bidnet Direct prior to the deadline for proposal submittals. 2. NON -RESPONSIVENESS. Failure to submit the following requirements shall result in a determination of non - responsiveness. Non -responsive proposals will not be considered. 1. Certification, Questionnaire & Requirements Affidavit (Appendix A, uploaded separately to Bidnet Direct). 2. Failure to comply with the Minimum Eligibility Requirements (if applicable). 3. OMITTED OR ADDITIONAL INFORMATION. Failure to complete and submit the Certification, Questionnaire & Requirements Affidavit (uploaded separately to Bidnet Direct) with the bid and by the deadline for submittals shall render a proposal non -responsive. Non -responsive proposals will not be considered. With the exception of the Certification, Questionnaire & Requirements Affidavit (uploaded separately to Bidnet Direct), the City reserves the right to seek any omitted information/documentation or any additional information from the Bidder or other source(s), including but not limited to any firm or principal information, applicable licensure, resumes of relevant individuals, client information, financial information, or any information the City deems necessary to evaluate the capacity of the Bidder to perform in accordance with contract requirements. Failure to submit any omitted or additional information in accordance with the City's request shall result in the Proposal being deemed non -responsive. 4. ELECTRONIC PROPOSAL FORMAT. In order to maintain comparability, facilitate the review process, and assist the Evaluation Committee in review of proposals, it is strongly recommended that proposals be organized and tabbed in accordance with the tabs and sections as specified below. The electronic submittal should be tabbed as enumerated below and contain a table of contents with page references. The electronic Proposal shall be submitted through the "Documents" attachment tab in Bidnet Direct. MIAMI BEACH Cover Letter, Table of Contents, and Proposal Certification, Questionnaire & Requirements Affidavit 1.1 Cover Letter and Table of Contents. The table of contents should indicate the tabs, sections with tabs, and page numbers to facilitate the evaluation committee's review. The cover letter must be signed by a principal or agent able to bind the firm. 1.2 Proposal Certification, Questionnaire & Requirements Affidavit (Appendix A) (Attached Separately to Bidnet Direct). Failure to complete and submit the Certification. Questionnaire & Requirements Affidavit with the bid shall result in the bid being deemed non -responsive. ience and Qualifications 2.1 Organizational Chart: An organizational chart depicting the structure and lines of authority and communication for all firms, principals, and personnel (and resumes for each) involved in the project. Include information that describes the intended structure regarding project management, accountability and compliance with the terms of the RFQ. 2.1.2 Key Team Members. Provide a comprehensive summary that elaborates on the experience and qualifications of the following key team members: • Project Manager • Public Information Liaison • Assistant Public Information Liaison • Graphic Designer 2.2 Relevant Experience of Prime Proposer (or its principals): Submit at least three (3) detailed projects with information regarding the history, relevant experience and proven track record of providing the scope of services as identified in this solicitation to public sector clients, municipal governments, agencies or levels of government for the firm and/or its principals. For each project that the proposer (inclusive of the project manager, public information liaison, assistant public information liaison, and graphic designer) submits as evidence of similar experience, the following is required: project description, role of the firm and responsibilities, agency (client) name, agency (client) contact, contact telephone and email, month and year the whole project was started and completed, and your firm's term of engagement. For each project provide the following: a. project name and scope of services provided; b. name of individuals that worked on the referenced project that have been included in Section 2.1 above. c. client; d. client project manager and contact information; e. costs of the services provided; and f. term of the engagement. 2.3 Relevant Experience of Sub-consultant(s)/Sub-contractor(s) (if applicable): Summarize projects where the Sub-consultant(s)/Sub-contractor(s) and/or its principals have provided professional public information outreach services, to public sector clients, municipal governments, agencies or other levels of government. For each project provide the following: a. project name and scope of services provided; b. name of individuals that worked on the referenced project that have been included in Section 2.1 above. c. client; d, client project manager and contact information; e. costs of the services provided; and term of the engagement. f. Resumes for each assigned team member of the sub-consultant(s)/sub-contractor(s) MIAMI BEACH 2.4 Evidence of Prior Working Experience: If sub-consultant(s)/sub-contractor(s) are included in the proposal. submit evidence that the proposed team has successfully collaborated on prior projects. For each project. submit the project description, agency name, agency contract, contact telephone & email, year(s), and term of engagement. ADDroach and Methodology Submit detailed information on the approach and methodology that the Proposer and its team has utilized on previous engagements to accomplish a similar scope of work, including detailed information, as applicable, which addresses, but need not be limited to: • Project specific approach to handling communication for neighborhoods, Homeowner Associations (HOAs), versus parks. NIP's, facilities and public information campaigns. • General communications plan for public information and outreach. • Demonstrate an understanding of various construction project methods such as design -bid -build vs. design - build construction. Suggest innovative ways to communicate with and/or educate the public on the differences, drawbacks, benefits of each, etc. • Additional cost-effective methods, that may not currently be in use by the City, to actively engage and keep stakeholders informed. Note that current cost-effective methods currently utilized by the City include: Email blasts via Constant Contact and/or regular email; project pages on the Miami Beach website and associated websites; door- to -door distributions, Maintenance of Traffic for all projects posted on the City's website or GIS` website; as needed, regular construction updates are sent out for each individual project; Abobe design and Indesign products (and similar software) outreach collateral templates, in various common formats, are available for use; and meetings with HOAs/affected stakeholders occur regularly. • Description of the quality assurance and quality control (QA/QC) process used by the Proposer to ensure sufficient management of the contract and required deliverables. • Description of the intended billing and invoicing procedure. • Submit a sample video (archival) up to three (3) minutes in length illustrating the firm's ability to inform the public including but not limited to the following topics: Sargassum, a Design/Bid/Build vs. Design/Build process. or harmonization processes. Balance of Page Intentionally Left Blank SECTION 0400 PROPOSAL EVALUATION 1. EVALUATION COMMITTEE. An Evaluation Committee, appointed by the City Manager, may meet to evaluate each Proposal in accordance with the qualitative criteria set forth below. In doing so, the Evaluation Committee may review and score all proposals received, with or without requiring presentations. It is important to note that the Evaluation Committee is advisory only and does not make an award recommendation to the City Manager or the City Commission. The City Manager will utilize the results to take one of the following actions: In the event that only one responsive Proposal is received. the City Manager, after determination that the sole responsive Proposal materially meets the requirements of the RFQ, may, without an evaluation committee, recommend to the City Commission that the Administration enter into negotiations or The City Manager may recommend that the City Commission authorize negotiations or award a contract to one or more firms 'rn accordance with Section 0100, Sub -section 11, or c. The City Manager may Recommend that the City Commission short-list one or more firms for further consideration by the Evaluation Committee or d. The City Manager may recommend to the City Commission that all firms, if more than one (1) responsive submittal is received. be rejected. 2. PRESENTATIONS BY SHORT-LISTED FIRMS. If a short -listing of firms responding to this RFQ is approved, the short-listed firms may be required to make presentations to and be interviewed by the Evaluation Committee. In further considering the short-listed firms, the Evaluation Committee will utilize the criteria set forth in Sub -section 4 below. 3. TECHNICAL ADVISORS. The City, at its discretion, may utilize technical or other advisers to assist the evaluation committee or the City Manager in evaluating proposals. 4. EVALUATION CRITERIA. Responsive, responsible proposals will be evaluated in accordance with the following criteria: 5. QUALITATIVE CRITERIA. The Evaluation Committee shall review responsive, responsible proposals and assign points for the qualitative factors only. The Evaluation Committee shall not consider quantitative factors (e.g., veteran's preference) in its review of proposals. The Evaluation Committee shall act solely as an advisory to the City Manager. The results of the Evaluation Committee process do not constitute an award recommendation. The City Manager may utilize, but is not bound by, the results of the Evaluation Committee process, as well as consider any feedback or information provided by staff, consultants, or any other third party in developing an award recommendation in accordance with Section 0100, Sub -section 9. In its review of proposals received, the Evaluation Committee may review and score all proposals, with or without conducting interview sessions, in accordance with the evaluation criteria. 6. QUANTITATIVE CRITERIA. Following the results of the evaluation of the qualitative criteria by the Evaluation Committee, the Bidders may receive additional points, which will be added by City staff. Veterans' Preference points will be assigned in accordance with Section 2-374 of the City Code. 7. DETERMINATION OF FINAL RANKING. The sum of the evaluation criteria points will be converted to rankings in accordance with the example below: Qualitative Points A 82 BidderBidder 74 ., 80 Committee Quantitative Points 10 5 0 Member 1 Total 92 79 80 Rank 1 3 2 Qualitative Points 82 85 72 Committee Quantitative Points 10 5 0 Member 2 Total 92 90 72 Rank 1 2 3 Qualitative Points 90 74 66 Committee Quantitative Points 10 5 0 Member 2 Total 100 79 66 Low Aggregate Rank 1 2 3 It is important to note that the results of the proposal evaluation process in accordance with Section 0400 do not represent an award recommendation. The City Manager will utilize the results of the proposal evaluation process and any other information he deems appropriate to develop an award recommendation to the City Commission, which may differ from the results of the proposal evaluation process and final rankings. Balance of Page Intentionally Left Blank APPENDIX A MIAMI BEAU Certification, Questionnaire & Requirements Affidavit (uploaded as a separate attachment) 2025-423- D F Public Information Outreach (PIO) Services PROCUREMENT DEPARTMENT 1755 Meridian Avenue, 3rd Floor Miami Beach, Florida 33139 APPENDIX B MIAMIBLA��b Special Conditions 2025-423- D F Public Information Outreach (PIO) Services PROCUREMENT DEPARTMENT 1755 Meridian Avenue, 3rd Floor Miami Beach, Florida 33139 1. TERM OF CONTRACT. The term of the Agreement resulting from this RFQ shall be for an initial term of three (3) years. 2. OPTION TO RENEW. The City, through its City Manager, will have the option to extend for one (1) two-year renewal term or two (2) one-year renewal terms at the City Manager's sole discretion. The successful Contractor shall maintain, for the entirety of any renewal period, the same terms and conditions included within the originally awarded contract. Continuation of the contract beyond the initial period, and any option subsequently exercised, is a City prerogative and not a right of the successful Contractor. COST ADJUSTMENTS. On or about the anniversary of each contract year, the Contractor may request, and the city manager may approve, a cost adjustment based on documented cost increases for the following contract year. Cost adjustments should be limited to changes in the applicable Bureau of Labor Statistics index for the local region or other verifiable evidence of price increases. The Contractor's adjustment request must substantiate the requested increase. The City of Miami Beach, through its city manager, reserves the right to approve a requested adjustment or may terminate the Agreement and readvertise for bids for the goods or services. 4. NEGOTIATIONS. Upon approval of selection by the City Commission, negotiations between the City and the selected Consultant will take place to arrive at a mutually acceptable Agreement, including the final scope of services, deliverables, and cost of services. 5. COMPETITIVE SPECIFICATIONS. It is the goal of the City to maximize competition for the project among suppliers & contractors. Consultant shall endeavor to prepare all documents, plans and specifications that are in accordance with this goal. Under no condition shall the Consultant include means & methods or product specifications that are considered "sole source" or restricted without prior written approval of the City. 6. CHANGE OF PROJECT MANAGER. A change in the Consultant's project manager (as well as any replacement) shall be subject to the prior written approval of the Neighborhood Affairs Division (Manager or Director) or user department Director. Replacement (including reassignment) of an approved project manager or public information officer shall not be made without submitting a resume for the replacement staff person and receiving prior written approval from the aforementioned staff (i.e., the City project manager). 7. SUB -CONSULTANTS. The Consultant shall not retain, add, or replace any sub -consultant without the prior written approval of the City Manager in response to a written request from the Consultant stating the reasons for any proposed substitution. Any approval of a sub -consultant by the City Manager shall not in any way shift the responsibility for the quality and acceptability by the City of the services performed by the sub -consultant from the Consultant to the City. The quality of services and acceptability to the City of the services performed by sub -consultants shall be the sole responsibility of the Consultant. 8. LICENSURE. Consultant(s) shall require employees performing work for this contract to hold and maintain the adequate license or certification necessary (County, State, or otherwise) to successfully complete the work herein specified throughout the contract term. APPENDIX C MIAMI BEACH Sample Contract 2025-423- D F Public Information Outreach (PIO) Services PROCUREMENT DEPARTMENT 1755 Meridian Avenue, 3,d Floor Miami Beach, Florida 33139 APPENDIX D MIAMI BEACH INSURANCE REQUIREMENTS 2025-423- D F Public Information Outreach (PIO) Services PROCUREMENT DEPARTMENT 1755 Meridian Avenue, 3rd Floor Miami Beach, Florida 33139 TYPE 7 — PROFESSIONAL SERVICES (NON -CONSTRUCTION) INSURANCE REQUIREMENTS The vendor shall maintain the below required insurance in effect prior to awarding the contract and for the duration of the contract. The maintenance of proper insurance coverage is a material element of the contract and failure to maintain or renew coverage may be treated as a material breach of the contract, which could result in withholding of payments or termination of the contract. A. Workers' Compensation Insurance for all employees of the Contractor as required by Florida Statute Chapter 440 and Employer Liability Insurance with a limit of no less than $1,000,000 per accident for bodily injury or disease. Should the Contractor be exempt from this Statute, the Contractor and each employee shall hold the City harmless from any injury incurred during performance of the Contract. The exempt contractor shall also submit (i) a written statement detailing the number of employees and that they are not required to carry Workers' Compensation insurance and do not anticipate hiring any additional employees during the term of this contract or (ii) a copy of a Certificate of Exemption. B. Commercial General Liability Insurance on an occurrence basis, including products and completed operations, property damage, bodily injury and personal & advertising injury with limits no less than $1,000,000 per occurrence, and $2,000,000 general aggregate. C. Automobile Liability Insurance covering any automobile, if vendor has no owned automobiles, then coverage for hired and non -owned automobiles, with limit no less than $1,000,000 combined per accident for bodily injury and property damage. D. Professional Liability (Errors & Omissions) Insurance appropriate to the Consultant's profession, with limit no less than $1,000,000. Additional Insured - City of Miami Beach must be included by endorsement as an additional insured with respect to all liability policies (except Professional Liability and Workers' Compensation) arising out of work or operations performed on behalf of the contractor including materials, parts, or equipment furnished in connection with such work or operations and automobiles owned, leased, hired or borrowed in the form of an endorsement to the contractor's insurance. Notice of Cancellation - Each insurance policy required above shall provide that coverage shall not be cancelled, except with notice to the City of Miami Beach c/o EXIGIS Insurance Compliance Services. Waiver of Subrogation — Vendor agrees to obtain any endorsement that may be necessary to affect the waiver of subrogation on the coverages required. However, this provision applies regardless of whether the City has received a waiver of subrogation endorsement from the insurer. Acceptability of Insurers — Insurance must be placed with insurers with a current A.M. Best rating of A:VII or higher. If not rated, exceptions may be made for members of the Florida Insurance Funds (i.e. FWCIGA, FAJUA). Carriers may also be considered if they are licensed and authorized to do insurance business in the State of Florida. Verification of Coverage — Contractor shall furnish the City with original certificates and amendatory endorsements, or copies of the applicable insurance language, effecting coverage required by this contract. All certificates and endorsements are to be received and approved by the City before work commences. However, failure to obtain the required documents prior to the work beginning shall not waive the Contractor's obligation to provide them. The City reserves the right to require complete, certified copies of all required insurance policies, including endorsements, required by these specifications, at any time. CERTIFICATE HOLDER MUST READ: City of Miami Beach c/o Exigis Insurance Compliance Services P.O. Box 947 Murrieta, CA 92564 Kindly submit all certificates of insurance, endorsements, exemption letters to our servicing agent, EXIGIS, at: Certificates-miamibeach(a�riskworks.com Special Risks or Circumstances - The City of Miami Beach reserves the right to modify these requirements, including limits, based on the nature of the risk, prior experience, insurer, coverage, or other special circumstances. Compliance with the foregoing requirements shall not relieve the vendor of his liability and obligation under this section or under any other section of this agreement. ATTACHMENT C SUNBIZ & PROPOSAL RESPONSE TO RFQ 9/23/25. 2:11 PM Detail by FEI/EIN Number DDQpartment of State / Division of Corporations / Search Records / Search by MON Number / Detail by FEI/EIN Number Florida Limited Liability Company INFINITE SOURCE COMMUNICATIONS GROUP, LLC Filing Information Document Number L09000059649 FEI/EIN Number 27-0403430 Date Filed 06/19/2009 Effective Date 06/19/2009 State FL Status ACTIVE Principal_ Address 7270 NW 12 Street 730 Miami, FL 33126 Changed: 02/26/2025 Mailing Address 7270 NW 12 Street 730 Miami, FL 33126 Changed: 02/26/2025 Registered Agent Name & Address DIAZ, MONICA R 7270 NW 12 Street 730 Miami, FL 33126 Address Changed: 02/26/2025 Authorized Person($) Detail Name & Address https:llsearch. sunbiz. org/Inquiry/Corporation Search/Search ResultDetail?i nquirytype=Fei Nu mber&directionType=l n itial&searchNameOrder=27040343OL090000596490&agg regate Id=flal-109000059649-... 112 9/23/25, 2:11 PM Detail by FEI/EIN Number Title MGR DIAZ, MONICA RMS 7270 NW 12 Street 730 Miami, FL 33126 Annual Reports Report Year Filed Date 2023 02/26/2023 2024 04/03/2024 2025 02/26/2025 Document lmages 0212612025 AN 'O' r,y r r --ANNUAL ' O' r r ANNUAL REPORT r rr22 —ANNUAL REPORT r r /2021 —ANNUAL REPORT 01116/2020 —ANNUAL REPORT rr_rr1 9 —ANNUAL REPORT r r .r r18 —ANNUAL REPORT r r rREPORT 01/22/2016 --ANNUAL REPORT r rREPORT 0212512014 —ANNUAL REPORT 02/0412013 --ANNUAL REPORT r r AN • • r11 —ANNUAL REPORT r r rREPORT View image in POF format View image in PDF format View image in PDF format View image in PDF format View image in PDF format View image in PDF format View image in PDF format View image in PDF format View image in PDF format View image in PDF format View image in PDF format View image in PDF format View image in PDF format View image in PDF format View image in PDF format View image in PDF format View image in PDF format https://search.sun biz.org/Inquiry/Corporation Sea rch/Search ResultDetail?inq u irytype=FeiN umber&d i rectionType=Initial&sea rch Na meOrder=27040343OL090000596490&agg regateld=flat-109000059649-... 2/2 RO MIAMI BEACH AUG 25 2025 REQUEST FOR QUALIFICATIONS (RFQ) 2025-423-DF Public Information Outreach (PIO) Services One eirp", 9��sNUVT 091 l/09;�d, 9A1i1011*9e01w'1 V1w 109 rorwee7` r-] 0 1 . R DIF 3eII PF4911 0" 1 �� a �� �4� Lww iv NO co INFINITE SOURCE COMMUNICATIONS GROUP 0 r" 'A 2o TAB 1 COVER LETTER, TABLE OF CONTENTS AND PROPOSAL CERTIFICATION, QUESTIONNAIRE & REQUIREMENTS AFFIDAVIT 611al 9N%4 vw 409 %'D TAB 1 Cover Letter, Table of Contents, and Proposal Certification, Questionnaire & Requirements Affidavit 1.1 Cover Letter and Table of Contents.........................................................................................................1 1.2 Proposal Certification, Questionnaire & Requirements Affidavit......................................................6 TAB 2 — Experience and Qualifications 2.1 Organizational Chart..........................................................................................................................7 2.1.2 Key Team Members 2.2 Relevant Experience of Prime Proposer.........................................................................................38 2.3 Relevant Experience of Sub-Consultant(s)/Sub-Contractor(s)....................................................54 2.4 Evidence of Prior Working Experience..........................................................................................55 TAB 3 — Approach And Methodology..........................................................................................................56 August 25, 2025 Danny Flores Procurement Contact 2025-423-DF Miami Beach Procurement Department 1755 Meridian Avenue, 3rd Floor, Miami Beach, Florida 33139 Subject: Public Information Outreach (PIO) Services (RFQ 2025-423-DF) Dear Mr. Flores and Selection Committee Members: Infinite Source Communications Group (ISC) is pleased to respond to the Request for Qualifications (RFQ) Public Information Outreach (PIO) Services (RFQ 2025-423-DF) for the City of Miami Beach (CMB). After reviewing the proposed scope of services and requirements, ISC developed a detailed response package to effectively demonstrate our expertise in executing public information for Citywide efforts or projects including but not limited to Neighborhood Improvement Projects (NIPs), in-depth understanding of CMB and the community at large, as well as applied communication strategies that align with the City's internal and external communication process. Since 2009, our firm has served Miami Beach as a trusted PIO consultant and currently, one of the four firms serving under this current contract since 2012. We not only execute public outreach for a variety of ongoing infrastructure improvements projects and special events, but have, and continue to assist the City with shaping the overall public outreach program that is utilized today. As our team fulfills services on this existing contract, ISC is confident we will exceed the City's expectations to maintain strategic communications with area residents and stakeholders. "ISC has delivered public outreach on more than 50 projects in Miami Beach and continues to serve as a trusted extension of City staff." ISC is Experienced We understand this contract requires a responsive, resilient, and locally grounded team. ISC delivers turnkey public information outreach with a staff that is multilingual (English, Spanish, Creole, and Portuguese), cross -trained, and equipped with state-of-the-art tools for video, design, and public engagement. Our professionals are deeply familiar with City communication protocols and maintain strong relationships with Miami Beach residents, businesses, and civic leaders. Our firm specializes in infrastructure -related outreach across South Florida, with active and completed projects in every sector. In Miami Beach alone, we've supported outreach for the Palm & Hibiscus Islands Neighborhood Improvements, Carl Fisher Seawall Installation, Miami Beach Convention Center Renovations, Lincoln Road Improvements, and many others. We also serve agencies including FDOT, Miami -Dade County (MDC), MDC Water and Sewer Department (WASD), the Miami -Dade Transportation Planning Organization (TPO), and various municipalities such from Surfside to Fort Lauderdale and beyond. ISC is a 100 percent local, full -service communications firm headquartered just 15 minutes from City Hall. We have delivered public outreach on more than 600 projects, spanning all phases of transportation and infrastructure, public safety campaigns, special events, and community engagement programs. From government agencies and nonprofits to businesses across South Florida and nationwide, our client diversity equips us to bring creative, adaptable communication strategies to every contract. Whether managing safety campaigns such FDOT's Safety Programs - Put It Down (which reached over 16 million impressions this year), or organizing high -profile events like the South Pointe Pier grand opening, ISC consistently delivers impactful results. Our proposed Project Manager, Maria Larraz6bal, brings over 20 years of experience in strategic planning, public information outreach and infrastructure communications. She has successfully led campaigns for international tech brands, municipal and transportation agencies across South Florida, with a strong background in media, stakeholder engagement, event coordination, and field communications. Ms. Larraz6bal will serve as the primary point of contact for all day-to-day project activity, while I will continue to provide executive oversight and serve as Principal in Charge. As Principal in Charge, I bring over 21 years of experience developing and managing public outreach programs across both public and private sectors. I've personally led communications for more than 70 infrastructure projects throughout South Florida, serving as lead spokesperson for FDOT District Six Construction and the City of Miami Beach. Our lead Public Information Liaison, Maria Alzate, brings extensive experience managing some of the City's most complex and high -profile projects and is supported by highly qualified and seasoned Outreach Liaisons, support staff and a creative team that has proven expedience in delivering services on similar projects. With zero learning curve, our team is ready to continue working with the City as a seamless extension of staff. 15C is Proactive Our approach is proactive, not reactive. We understand that successful outreach begins early —through advanced planning, consistent messaging, and clear communication across all project phases. We adhere to the City's communication protocols and apply the latest communication tools and procedures on every assignment. Our internal structures ensure accountability, timely reporting, and nimble response to changing community needs. ISC's project management model emphasizes early coordination, strong stakeholder relations to ensure transparency and public confidence. ISC's approach involves constant communication with the City staff and project team before, during and after construction or a special assignment, as well as continuous evaluating of best practices and lessons learned. Documenting, following -up and reporting are of equal importance on any outreach program. Our key ingredient to successfully serve contracts of this nature is to always maintain a staff that is available, and prepared for any task, at any given time. ISC Knows Miami Beach We have worked in nearly every neighborhood across North, Middle, and South Beach, and are fully attuned to the City's demographic, political, and geographic diversity. Our outreach experience spans departments including Capital Improvements Projects (CIP), Public Works, Transportation, Environmental & Sustainability, Marketing & Communications, and the City Manager's Office. We are also well -versed in ongoing and upcoming initiatives such as G.O. Bond projects, the Rising Adobe program, and climate resilience efforts. Our team understands not only the technical aspects of construction outreach, but the human experience of navigating infrastructure changes in a vibrant, visitor -driven community. We apply this knowledge to craft campaigns that resonate with residents and stakeholders, protect public access, and celebrate project benefits. One City, Thousands of Voices, and Infinite Ways to Connect This message guides our work. Under my leadership and with the unmatched experience of our team, ISC is committed to supporting the City's mission of transparency, progress, and connection. We bring both a fresh vision and a proven framework to this next phase of outreach. We are grateful for the opportunity to showcase our qualifications and look forward to continuing our service to the City of Miami Beach with dedication, professionalism, and innovation. Sincerely, Monica Diaz -Principal in Charge Infinite Source Communications Group, LLC 7270 NW 12th Street, Suite 730, Miami, FL 33126 305-640-8122 1 www.iscprgroup.com . f • • 1.2 PROPOSAL CERTIFICATION, QUESTIONNAIRE;;;; & REQUIREMENTS AFFIDAVIT ::::I 7270 NW 12 Street, ® 305-640-8122 www.iscprgroup.com Suite 730, RD Miami, FL 33126 I i, dnodo SNOliv:)INnwwoo 3odnoS 31INIANI CQ �i Wi �Lk7 nog N NvHi7 dnodo SNOliv:)INnwwoo 3odnoS 31INIANI CQ �i Wi �Lk7 nog N NvHi7 PA5940 G MIAMI BEACH AUG 25 2025 REQUEST FOR QUALIFICATIONS (RFQ) 2025 — 423 — DF Public Information Outreach (PIO) Services 0� 9 ?rya s � cow op PO 00007 00 01 is SOURCEWINITE #)MMUNICATIONS GROUP CommunicationsVIONICA DIAZ 70,RINCIPAL ifinite Source Group OP 70 NW 12 Street,- ��, �i TOM ; pp, O'A TAB 1 CERTIFICATION, QUESTIONNAIRE & REQUIREMENTS AFFIDAVIT Ors �'p 9�ksNfds 9AAtq'1&- VIWA09 cow 0 co INFINITE SOURCE COMMUNICATIONS GROUP r ;4A.VA p'l Solicitation No: Solicitation Title: Solicitation No. Solicitation Title 2025-423-DF Public Information Outreach (PIO) Services BIDDER'S NAME: Infinite Source Communications Group, LLC NO. OF YEARS IN BUSINESS: 16 NO. OF YEARS IN BUSINESS LOCALLY: 16 NO. OF EMPLOYEES: 12 OTHER NAME(S) BIDDER HAS OPERATED UNDER IN THE LAST 10 YEARS: N/A BIDDER PRIMARY ADDRESS (HEADQUARTERS): 7270 NW 12 Street, Ste. 730 CITY: Miami STATE: FL ZIP CODE: 33126 TELEPHONE NO.: 305-640-8122 TOLL FREE NO.: N/A FAX NO.: N/A BIDDER LOCAL ADDRESS: 7270 NW 12 Street, Ste. 730 CITY: Miami STATE: FL ZIP CODE: 33126 PRIMARY ACCOUNT REPRESENTATIVE FOR THIS ENGAGEMENT: Monica R. Diaz ACCOUNT REP TELEPHONE NO.:30S-64O-S122 ACCOUNT REP TOLL -FREE NO.: N/A ACCOUNT REP EMAIL: monica@iscprgroup.com FEDERAL TAX IDENTIFICATION NO.: 27-0403430 By virtue of submitting a bid, Bidder agrees: a) to complete and unconditional acceptance of the terms and conditions of this document, inclusive of this solicitation, all specifications, attachments, exhibits and appendices and the contents of any Addenda released hereto; b) to be bound, at a minimum, to any and all specifications, terms and conditions contained herein or Addenda; c) that the Bidder has not divulged, discussed, or compared the proposal with other bidders and has not colluded with any other bidder or party to any other bid; d) that Bidder acknowledges that all information contained herein is part of the public domain as defined by the State of Florida Sunshine and Public Records Laws; e) the Bidder agrees if this bid is accepted, to execute an appropriate City of Miami Beach document for the purpose of establishing a formal contractual relationship between the Bidder and the City of Miami Beach, Florida, for the performance of all requirements to which the bid pertains; and f) that all responses, data and information contained in the bid submittal are true and accurate. The individual named below affirms that s/he is the principal of the applicant and duly authorized to execute this questionnaire. The contents of said document(s) are complete, accurate, and correct to the best of their knowledge and belief. Name of Bidder's Authorized Representative: Title of Bidder's Authorized Representative: Monica R. Diaz Principal SECTION• OF ADDENDUM After the issuance of the solicitation, the City may release one or more addenda to the solicitation, which may provide additional information to bidders or alter solicitation requirements. The City will strive to reach every Bidder, having received solicitation through the City's e-procurement system. However, Bidders are solely responsible for assuring they have received all addenda issued pursuant to the solicitation. This Acknowledgement of Addendum section certifies that the Bidder has received all addendum released by the City pursuant to this solicitation. Failure to obtain and acknowledge receipt of all addenda may result in proposal disqualification. Enter Initial to Confi R Enter Initial to Confirm Recel t Enter Initial to Confirm Recelpt Addendum 1 Addendum 8 Addendum 11 ddendum 2 Addendum 7 Addendum 12 Addendum 3 Addendum 8 Addendum 13 Addendum 4 Addendum 9 Addendum 14 Addendum 5 1 Addendum 10 Addendum 15 If additional confirmation of addendum is required, submit under separate cover. SECTION 3 • CONFLICT OF INTEREST All Bidders must disclose the name(s) of any officer, director, agent, or immediate family member (spouse, parent, sibling, and child) who is also an employee of the City of Miami Beach. Further, all Bidders must disclose the name of any City employee who owns, either directly or indirectly, an interest of ten (10%) percent or more in the bidder entity or any of its affiliates. = YES F-X-] NO 0 FIRST AND LAST NAME OCCUPATION 0 SECTION 4 • FINANCIAL CAPACITY When requested by the City, each Bidder shall arrange for Dun & Bradstreet to submit a Supplier Qualification Report (SQR) directly to the City. The cost of the preparation of the SQR shall be the responsibility of the Bidder. The Bidder shall request the SQR report from D&B at: https:11www cialdnb com/third-Qartv-risk/supplier-qualifier-report Bidders are responsible for the accuracy of the information contained in their SQR. it is highly recommended that each Bidder review the information contained in its SQR for accuracy prior to submittal to the City and as early as possible in the solicitation process. For assistance with any portion of the SQR submittal process, contact Dun & Bradstreet at 800- 424-2495. Bidder shall have Dun & Bradstreet submit its Supplier Qualifier Report directly to the City, with the bid or within three (3) days of request by the City. SECTION 5 - REFERENCES AND PAST PERFORMANCE Project No. SOLICITATION NO. 2025-423-DF Project Title SOLICITATION TITLE Public Information Outreach (PIO) Services Bidder shall submit at least three (3) references for whom the Bidder has completed work similar in size and nature as the work referenced in the solicitation. Reference No.1 Firm Name: F orl a Department of Transportation District Six Contact Individual Name and Title. C nthia Tureios FCCM Communications Sped ist Address 1000 NW 111 Avenue, Rm 6134, Miami, FL 33172 Telephone: 305.470.5225 Contact's Email: CYnthia.Turcios@dot.stcte.fl.us Narrative on Scope of Services Provided Work includes planning and implementing Community Awareness Plans developing an disseminating project materia to the community in -person, via mail and e-mail distributions, working with local Elected Officials and other governmen agencies regarding project in the Planning, PD&E and mostly Design phase. We have worked on nearly 600 projects under thi contract. ISC is also responsible for generating project material such as notification letters, fact sheets, press releases, websit project pages, project videos, and other graphics and collaterals at the request of the Department in English, Spanish an Creole. We also assist the Department with coordinating special events, launched the initial social media program, provid photography and media support for the Governor's office and manage the Tentative Five -Year Work Program. Finn Name: Florida Department of Transportation District Six Contact Individual Name and Title Rodolfo Roman Public Information Project Coordinator Address: 1000 NW 111 Avenue Rm 6134 Miami FL 33172 Telephone: 3 05.640.7437 Contact's Email: Rodolfo.Roman@dot.state.fl.us Narrative on Scope of Services Provided. ISC plans and executes outreach efforts on the Okeechobee corridor to improve safety and operations at intersections, an to increase capacity due to future traffic demands. Work included developing a project CAP and collaterals, hosting one -on one meetings with directly affected stakeholders, coordinating with the Turnpike and managing efforts day-to-day throug innovative outreach and direct communication with the public. We also developed a logo and branding for the corridor an digital content development. Reference No.3 Firm Name 10ty of Miami Beach Contact ndividual Name and Tine: Lauren Firtel South Beach Neighborhood Affairs Mana et' Address1700 Convention Center Drive Miami Beach FL 33139 Telephone 305.673.7000 Contact's Email: Lauren Firtel@miamibeachfl.gov Narrative on Scope of Services Provided. s part of its Capital Improvement Frogram (CINI, our team was contracted by the City of Miami t5each to provide publi nf0rmation services on the Right of Way and Facilities Construction contract, which involves more than 200 City projects. W ffectively communicate construction public information to the residents of Miami Beach and handle special project requests. W evelnnecl n full camnnion including temnlotes for collaterals such as door hangers. fliers. fact sheets. construction advisorie and updates. We are familiar with projects which encompasses Task Work Orders (TWOs) . We fully understand the urgency in expediting TWOS in a timely manner when contacted by the City. The Standard Terms and Conditions are available at https]A ww.miambeachfi.gov/cityMVprocuremenVstandard-temis-arxfcon&ons/ By virtue of submitting a bid, Bidder attests that they have read and understand the applicable Standard Terms and Conditions as indicated in the solicitation. Project No. SOL ICI LATUN NO 2025-423-DF Project Title SOLICIIA/10N Ili1l Public Information Outreach (PIO) Services Bidders are expected to be or become familiar with the City's Campaign Finance Reform laws, as codified in Sections 2-487 through 2-490 of the City Code https://Iibrary.municode.com/fl/miami beach/codes/code of ordinances?nodeld=SPAGEOR CH2AD ARTVIISTCO DIV5CAF1 RE. Bidders shall be solely responsible for ensuring that all applicable provisions of the City's Campaign Finance Reform laws are complied with and shall be subject to all sanctions, as prescribed therein, including disqualification of their bid submittal, in the event of such non-compliance. Are there any individuals or entities (including your sub -consultants) with a controlling financial interest that have contributed to the campaign, either directly or indirectly, of a candidate who has been elected to the office of Mayor or City Commissioner for the City of Miami Beach? 0 YES XD NO �t:L`��6Yt11•I:l1Y.l•1[:I11169411G<tY.6Y�•r.�•��acnnlnrinuriti`t•I•SN•N . • • • • • . - First and Last Name Contributor Occupation Amount Date of Contribution I�© Has Bidder ever been debarred, suspended, or other legal violation, or had a contract canceled due to non-performance by any public sector agency?Click or tap here to enter text. = YES 0 NO If the answer above is "YES," Bidder shall submit a statement detailing the reasons that led to action(s): APPENDIX A, 44 CFR PART 18 — CERTIFICATION REGARDING LOBBYING Certification for Contracts, Grants, Loans, and Cooperative Agreements The undersigned Bidder certifies, to the best of their knowledge, that 1. No Federal appropriated funds have been paid or will be paid, by or on behalf of the undersigned, to any person for influencing or attempting to influence an officer or employee of an agency, a Member of Congress, an officer or employee of Congress, or an employee of a Member of Congress in connection with the awarding of any Federal contract, the making of any Federal grant, the making of any Federal loan, the entering into of any cooperative agreement, and the extension, continuation, renewal, amendment, or modification of any Federal contract, grant, loan, or cooperative agreement. 2. If any funds other than Federal appropriated funds have been paid or will be paid to any person for influencing or attempting to influence an officer or employee of any agency, a Member of Congress, an officer or employee of Congress, or an employee of a Member of Congress in connection with this Federal contract, grant, loan, or cooperative agreement, the undersigned shall complete and submit Standard Form-LLL, "Disclosure Form to Report Lobbying," in accordance with its instructions. 3. The undersigned shall require that the language of this certification be included in the award documents for all subawards at all tiers (including subcontracts, subgrants, and contracts under grants, loans, and cooperative agreements) and that all subrecipients shall certify and disclose accordingly. This certification is a material representation of the fact upon which reliance was placed when this transaction was made or entered into. Submission of this certification is a prerequisite for making or entering into this transaction imposed by 31, USC § 1352 (as amended by the Lobbying Disclosure Act of 1995). Any person who fails to file the required certification shall be subject to a civil penalty of not less than $10,000 and not more than $100,000 for each such failure. The undersigned Bidder certifies or affirms the truthfulness and accuracy of each statement of its certification and disclosure, if any. In addition, the Bidder understands and agrees that the provisions of 31 USC § 3801 , ,. apply to this certification and disclosure, if any. 3 virtue of submitting a bid, Bidder certifies or affirms its compliance with the Byrd Anti -Lobbying Amendment Certification. Name of Bidder's Authorized Representative: Title of Bidder's Authorized Representative: Monica R. Diaz Principal SECTION 10 —SUSPENSION AND DEBARMENT CERTIFICATION The Bidder acknowledges that: (1) This Contract is a covered transaction for purposes of 2 CFR pt. 180 and 2 CFR pt. 3000. As such, the Bidder is required to verify that none of the Bidder, its principals (defined at 2 CFR § 180.995), or its affiliates (defined at 2 CFR § 180.905) are excluded (defined at 2 CFR § 180.940) or disqualified (defined at 2 CFR § 180.935). (2) The Bidder must comply with 2 CFR pt. 180, subpart C and 2 CFR pt. 3000, subpart C, and must include a requirement to comply with these regulations in any lower -tier covered transaction it enters into. (3) This certification is a material representation of fact relied upon by the City. If it is later determined that the Bidder did not comply with 2 CFR pt. 180, subpart C and 2 CFR pt. 3000, subpart C, in addition to remedies available to the City, the Federal Government may pursue available remedies, including but not limited to suspension or debarment (4) The Bidder agrees to comply with the requirements of 2 CFR pt 180, subpart C and 2 CFR pt. 3000, subpart C, while this offer is valid and throughout any contract that may arise from this offer. The Bidder further agrees to include a provision requiring such compliance in its lower tier covered transactions." By virtue of submitting a bid, Bidder certifies or affirms its compliance with the Suspension and Debarment Certification Name of Bidder's Authorized Representative: Title of Bidder's Authorized Representative: Monica R. Diaz Principal Pursuant to City Resolution No.2000-37879, the Bidder shall adopt a Code of Business Ethics ("Code") and submit that Code to the Procurement Division with its response or within three (3) days upon receipt of the request. The Code shall, at a minimum, require the Bidder to comply with all applicable governmental rules and regulations, including, among others, the conflict of interest, lobbying, and ethics provision of the City of Miami Beach and Miami Dade County. Bidder shall submit firm's Code of Business Ethics within three (3) of request by the City. In lieu of submitting the Code of Business Ethics, the Vendor may indicate that it will adopt, as required in the ordinance, the City of Miami Beach Code of Ethics, available at _http://www.miamibeachfl.gov/city-hall/procurement/procurement-related-ordinance-and-procedures/ Bidder adopts the City of Miami Beach Code of Business Ethics. XD YES 0 NO Bidder will submit the firm's Code of Business Ethics within three (3 da s of request by the City. XD YES NO SECTIOND•UG-FREE WORKPLACE CERTIFICATION The Drug -Free Workplace Certification is available at: hops://www.miamibeachfl.gov/wi)-contenVui)loads/2019/04/DRUG-FREE-WORKPLACE-CERTIFlCATION.i)df By virtue of submitting a bid, Bidder certifies or affirms it has adopted policies, practices, and standards consistent with the City's Drug -Free Workplace Certification. Pursuant to City of Miami Beach Ordinance No. 2011- 3748, https://Iibrary.municode.com/fl/miami beach/codes/code of ordinances?nodeld=SPAGEOR CH2AD ARTVIP R DIV3C0PR S2-374PRPRPRVECOGOSE the City shall give a preference to a responsive and responsible bidder which is a small business concern owned and controlled by a veteran(s) or which is a service -disabled veteran business enterprise, and which is within five percent (5%) of the lowest and best Bidder, by providing such Bidder an opportunity of providing said goods or contractual services for the lowest responsive bid amount. Whenever, as a result of the foregoing preference, the adjusted prices of two (2) or more bidders, which are a small business concern owned and controlled by a veteran(s) or a service -disabled veteran business enterprise, constitute the lowest bid pursuant to an ITB, RFP, RFQ, ITN or oral or written request for quotation, and such bids are responsive, responsible and otherwise equal with respect to quality and service. The award shall be made to the service -disabled veteran business enterprise. Is the Bidder a service -disabled veteran business enterprise certified by the State of Florida? 0 YES X7 NO Is the Bidder a service -disabled veteran business enterprise certified by the United States Federal Government? 0 YES X� NO Bidder has reviewed Section 287.138 of the Florida Statutes and certifies that, under penalty of perjury, it does not meet any of the criteria listed in Section 287.138(2)(a)-(c) of the Florida Statutes. 0 YES = NO The Bidder certifies that it has reviewed Section 2-375-1 of the Code of the City of Miami Beach, is not engaged in a boycott of Israel, and agrees not to engage in such a boycott for the duration of its contract. 0 YES = NO Pursuant to section 787.06(13), Florida Statutes, this portion of the form must be completed by an officer or representative of the nongovernmental entity executing, renewing, or extending a contract with a governmental entity. By virtue of submitting a bid, Bidder certifies or affirms its compliance with the Human Trafficking Laws Certification. E iter the name and title of the bidder's authorized representative: Name of Bidder's Authorized Representative: Title of Bidder's Authorized Representative: Monica R. Diaz Principal SECTION 17 - SMALL D DISADVANTAGED B Pursuant to Resolution 2020-31519, the City is tracking the Small and Disadvantaged Businesses, as certified by Miami -Dade County, that have been certified as a Small or Disadvantaged Business by Miami -Dade County. Does Bidder possess Small or Disadvantaged Business certification by Miami -Dade County? 0 YES 0 NO Pursuant to Resolution 2020-31342, the City is tracking the utilization of LGBT-owned firms that have been certified as an LGBT Business Enterprise by the National Gay and Lesbian Chamber of Commerce (NGLCC). Does Bidder possess LGBT Business Enterprise Certification by the NGLCC? 0 YES F_X__j NO The Fair Chance Ordinance No. 2016-4012 is available at: https://Iibrary.municode.com/fl/miami beach/codes/code of ordinances?nodeld=SPAGEOR CH62HURE ARTVFACHO R By virtue of submitting a bid, Bidder certifies that it has adopted policies, practices, and standards consistent with the City's Fair Chance Ordinance. Bidder agrees to provide the City with supporting documentation evidencing its compliance upon request. Bidder further agrees that any breach of the representations made herein shall constitute a material breach of contract and shall entitle the City to immediate termination for cause of the agreement, in addition to any damages that may be available at law and in equity. Pursuant to Resolution 2016-29375, the City of Miami Beach, Florida, prohibits official City travel to Mississippi, as well as the purchase of goods or services sourced in Mississippi. Bidder shall agree that no travel shall occur on behalf of the City to Mississippi, nor shall any product or services it provides to the City be sourced from this state. By virtue of submitting a bid, Bidder agrees it is and shall remain in full compliance with Resolution 2016-29375 https://www.miamibeachfl.gov/wp-contentluploads/202l /O4/2Ol6-29375-Resolution-Moratorium-for-North-Carolina-Mississipi.pdf If applicable, pursuant to Section 2408 of the City of Miami Beach Code (as currently stated or as may be amended), covered employees shall be paid the required living wage rates (https://www.miamibeachfl.gov/city-hall/procurement/procurement-related- ordinance-and-procedures/). Any payroll request made by the City during the contract term shall be completed electronically via the City's electronic compliance portal. :ck: i� pr i n ok 4p )I NVIHJL I dflOii9 SNOIlVJINf1WWOJ 30anOS 311NUNI �i G MIAMI BEACH AUG 25 2025 REQUEST FOR QUALIFICATIONS (RFQ) 2025-423-DF Public Information Outreach (PIO) Services 61^ �, 9�wsukas o�F lr�s, 9Aii,0114*1 ?des � � 0 0 1 0 �i I iTAB2 EXPERIENCE AND QUALIFICATIONS Ong 01 y0000�s,v 9AP"A vw to ee,#"W co INFINITE SOURCE COMMUNICATIONS GROUP ;4A VA P",d *,�17"7_,_'l-,"�-, 2.1 ORGANIZATIONAL CHART PUBLIC INFORMATION LIAISONS Maria Alzate W in Veronica Briceno Maria Camacho MONICA DIAZ Principal in Charge , QA/QC Support MARIA LARRAZABAL Project Manager _ Spanish Translations ASSISTANT PUBLIC INFORMATION LIAISONS Tatyann Kennedy Brianna Lanzas Leticia Siquetrvs TEAM HIGHLIGHTS GRAPHIC DESIGNERS Norwing Rtvas Sean Saliva Andre Souza • Direct experience with Miami Beach and its residents • In-house audio-visual and creative team • Multilingual - English, Spanish, Creole, Portuguese • Principal was a former Miami Beach resident • Local firm, with offices in 15 minutes from City Hall • Actively serving on projects under this contract • Women-Owned/SBE/DBE Certified • Staff multi -trained in all roles of this contract 8 7270 NW 12 Street, ® 305-640-8122 www.iscprgroup.com Suite 730, me Miami, FL 33126 A1MONICA DIAZ Principal in Charge - QA/QC Support Monica Diaz, Principal of Infinite Source Communications (ISC), a bilingual communications EDUCATION strategist with 21 years of experience in public relations, strategic outreach, and event Bachelors of Arts in production. Through innovation and determination, she has grown ISC into a leading PI Journalism and Mass firm, spearheading high -impact campaigns, major transportation projects and events, Communication Public and public engagement efforts across Florida. Ms. Diaz has managed communications for Relations - Arizona agencies including FDOT, the Miami -Dade TPO, and the City of Miami Beach, overseeing State University multimillion -dollar budgets and outreach for more than 300 infrastructure and community Minor: Human projects. Known for building strong stakeholder relationships and delivering culturally Communication resonant messaging, she specializes in connecting public agencies with the communities they serve through thoughtful, creative, and results -driven communications. Through her years of EXPERIENCE experience on various transportation and community outreach projects, Ms. Diaz has built 21 Total Years of and fostered a variety of key stakeholder relationships and actively works with communities to Experience develop a clear understanding of transportation related matters and municipal development. 16 Years with Firm Currently, Ms. Diaz also coaches transportation agencies and consultants on best practices, presentation design and delivery for a virtual audience. She is constantly finding new ways to adapt to change and enhance the public experience through visual strategies. • 2023-Present - Public Outreach Manager, Districtwide Communications Programs and Special Projects for District Six's Traffic Operations Office for the Florida Department of Transportation, Miami -Dade and Monroe County, FL - Ms. Diaz manages contract and staffing for all safety campaigns including creative direction and deliverables. Reference: FDOT, Shieda Castillo, 305-470-5313 • 2020-Present - Public Outreach Manager, Rickenbacker Causeway Master Plan, DTPW, Miami -Dade County, FL - Ms. Diaz leads all outreach on the Master Plan coordinating with the City of Miami, the Village of Key Biscayne and area residents on the improvements to this historic causeway. Reference: Kimley-Horn, Stewart Robertson, 954-535-5104 • 2020-2025 - Public Outreach Manager, Atlantic Isles Bridge PD&E Study, FDOT, Miami -Dade County, FL - Ms. Diaz leads all outreach on the Atlantic Isles PD&E Study coordinating with the City of Sunny Isles Beach, the Historic Preservation Board and area residents on the improvements to the historic bridge. Reference: FDOT, Cynthia Turcios, 305-470-5477 • 2020-Present - Public Outreach Manager, FDOT State Road (SR) 9A/1-95 from Miami Gardens Drive to the Broward County Line PD&E Study, AECOM, Miami -Dade County, FL - Ms. Diaz leads all outreach on the 1-95 PD&E project in the coordination and facilitation of internal and public meetings as well as collateral development. Reference: AECOM, Jenn King, 305-514-2438 • 2020-Present - Public Outreach Manager, FDOT SR 994/SW 200 St/Quail Roost Dr from W of SW 137 Ave to E of SW 127 Avenue PD&E Study, Gannett Fleming, Miami -Dade County, FL - Ms. Diaz works with FDOT and consultants with hosting public hybrid meetings and affected parties consultations on this residential corridor. Reference: GFT, Alina Fernandez, 305-908-3937 • 2021-Present - Project Manager, FDOT District Six Okeechobee Road Corridorwide Reconstruction, Miami -Dade County, FL - Outreach efforts include developing the overall outreach program, overseeing the preparation of outreach campaigns and media buys, hybrid meetings and pop-up events. Reference: FDOT, Rodolfo Roman, 305-640-7437 • 2022-Present - Project Manager, 2050 Long Range Transportation Plan - Miami -Dade Transportation Planning Organization, Miami- Dade County, FL - Ms. Diaz manages all branding, messaging and outreach efforts for the 2050 Plan, inclusive of creative direction for the website, project collaterals and outreach events. Reference: Elizabeth Rockwell, 305-375-1881 • 2022-2024 - Event Manager, SMART Trends Transportation Summit 2023/Safe Streets Summit 2024, - Miami -Dade Transportation Planning Organization, Miami- Dade County, FL - Ms. Diaz was the lead creative director and manager for this event, overseeing all aspects from branding to program development. She worked with all aspects of the summit and ran day of logistics. Reference: Elizabeth Rockwell, 305-375-1881 • 2019-2021 - Project Manager, SFRTA 2045 RTP Website Development and Social Media, Broward County, FL - Ms. Diaz worked with the regional team to develop the vision for the 2045 Regional Transportation Plan website www.movefloridaforward.org. She worked with Broward MPO to launch a social media campaign to increase participation. Reference: Kittelson &Associates, Jessica Josselyn, 954-770-6463 • 2017-2021 - Project Manager, FDOT District Six Palmetto Express Design East-West, Miami -Dade County, FL - Ms. Diaz was responsible for managing the public involvement team as FDOT implements the design of new managed lanes and major roadway improvements along the Palmetto Expressway from 1-75 to the Golden Glades Interchange. Efforts include developing overall outreach plans, collaterals in English, Spanish and Creole as well as hosting a series of outreach events to educate and inform the community about the benefits of Express Lanes. The project is currently on hold. Reference: FDOT, Cynthia Turcios, 305-470-5477 • 2013-2015 - Project Manager, FDOT District Six Districtwide Public Information Contract for Miscellaneous Construction Projects in Miami Beach and Surrounding Areas, Miami -Dade County, FL - Ms. Diaz was responsible for spearheading all education efforts for various projects in Miami Beach and the surrounding areas. She oversaw the public information team, developed the overall marketing and communication campaign strategy for FDOT and worked with local agencies to communicate all construction related information on a daily basis. Reference. FDOT, Cynthia Turcios, 305-470-5477 • 2011-Ongoing - Project Manager, City of Miami Beach Public Information Services Right -of -Way and Facilities Construction Contract, Miami Beach, FL - Ms. Diaz manages staff and communications for ongoing and upcoming transportation projects including the renovation of one of Miami Beach's most famous venues and historic building, the Miami Beach Convention Center. Ms. Diaz represented the City Manager's office by coordinating all construction -related activities with surrounding stakeholders, the media and special events such as Art Basel, Design Miami and the Auto Show. Reference: South Beach Neighborhood Affairs Manager, Laurent Firtel, 305-673-7400 • 2011-Present - Project Manager - FDOT District Six Districtwide Communications Consultant Services for Miscellaneous Projects in Miami -Dade and Monroe Counties, Miami -Dade County, FL - Ms. Diaz currently manages a large team of public information staff and consultants as they execute outreach for FDOT in Planning, PD&E, Design and special projects. She works with the District Secretary's office to execute the public affairs for their Five Year Work Program, develops internal style guides and checklists and launched the first annual Drive Safe Aggressive Driving campaign. Reference: FDOT, Cynthia Turcios, 305-470-5477 • 2007-2009 - Public Information Specialist, FDOT District Six Miscellaneous Construction Contract, Miami -Dade County, FL - Quest Corporation of America - Ms. Diaz acted as lead Public Information Specialist managing over 50 roadway improvement projects throughout Miami -Dade County. Reference: FDOT Construction Public Information Manager Kathy McLendon, 305-640-7437 • 2007-2008 - Marketing and Label Manager Coordinator, Sony BMG Music Entertainment Latin America, Miami, FL - Ms. Diaz aided with campaign planning and execution for the Director of Marketing and Label Managers at Sony BMG Music Latin America to promote artists (i.e.; Eros Ramazzotti, CAMILA, Barbara Munoz, Gloria Estefan). Reference: Marlene Rodriguez, 305-608-1698 • 2006-2007 - Account Manager/Journalist El Paso Media Group/El Paso Magazine, El Paso, TX - Ms. Diaz researched, wrote and published article assignments in print media. She handled advertising sales for three publications in the U.S. Hispanic (El Paso Magazine, The El Pasoan and Newspaper Tree Online). Reference: Not Available (Out of Business) • 2004-2005 - Executive Assistant, The Walker Agency Marketing Communications, Scottsdale, AZ - Ms. Diaz assisted in itinerary planning, press material production for the Toyota Scion Press Introduction Campaign. She updated, developed and distributed media exposure reports to national clients: Yamaha, Toyota Motors, Bushnell, Foodsover, Ducks Unlimited. Assembled promotional media kits and other press materials (i.e. online distribution and mail -outs). Reference: Owner Mike Walker, 480-483-0785 MARIA LARRAZABAL Project Manager/QA/QC - Spanish Translations -000 Ms. Larraz6bal, Director of Operations and Business Development of Infinite Source EDUCATION Communications (ISC), is a creative change agent known for brainstorming and collaborating Bachelors of Science new ideas for traditional media, influencers, social media campaigns and events. As a in Public Relations - bilingual public relations manager with global expertise, Ms. Larraz6bal developed and University of Florida executed media campaigns, communication strategies, product launches and events for Minor: Business i governmental, technology, consumer and health organizations/brands; digital media; and luxury tech brands in the general US, US Hispanic, European and Latin American markets. EXPERIENCE Ms. Larraz6bal is an innovative leader with the ability to create culturally impactful campaigns 19 Total Years of and direct diverse, cross -functional, high performing teams that deliver value and innovative Experience solutions. Vice President at Ted Miller Group (2020-2025), she helped grow a boutique 1 Year with Firm PR firm serving technology startups, global brands, and high -growth companies. She has also led high -profile campaigns as Senior Manager of Digital Content Publicity at Univision Communications and as Account Director at Fusion Communications, overseeing multi - country media strategies for brands such as Apple, Western Digital, and JBL I Harman. Fluent in English and Spanish, Ms. Larraz6bal excels at translating complex technical information into plain, relatable language, ensuring transparency and public trust in projects that impact communities. Her ability to unite stakeholders, foster collaboration, and adapt communications to diverse audiences has made her a trusted partner to transportation agencies, municipalities, and private -sector clients alike. 2025-Present - City of Miami Beach Office of Capital Improvement Projects Lincoln Road at Drexel Avenue Improvements, Miami, Beach, FL - Ms. Larraz6bal serves as the Public Information Officer for the Lincoln Road at Drexel Avenue construction project, managing all communications and outreach efforts to ensure timely, accurate, and accessible information is shared with the public and stakeholders. She has developed and implemented a project -specific community outreach and communications plan, including bilingual materials such as fact sheets, construction notices, press releases, and website updates. Ms. Larraz6bal also acts as the liaison between the construction team, City departments, focal businesses, residents, elected officials, and media, addressing inquiries, coordinating interviews, and facilitating engagement opportunities. She oversees content creation for digital platforms and manages the development of on -site project signage and fencing, public, and stakeholder correspondence to minimize disruption and maintain transparency. Last, Ms. Larraz6bal leads the execution of events for the project for milestones like groundbreaking or project completion and contributes to maintaining the project's positive public image throughout all phases of construction. Reference: South Beach Neighborhood Affairs Manager, Laurent Firtel, 305-673-7400 • 2025-Present - City of Homestead's Transportation Master Plan, Homestead, FL - Ms. Larraz6bal serves as the Public Information Officer for the City of Homestead's Transportation Master Plan, leading all public communication and outreach efforts related to the plan's development and public engagement process. She developed and executed a strategic communications plan to promote public meetings, including the creation of bilingual materials such as flyers, fact sheets, social media content, and website updates. She also acted as the primary liaison between the City, community members, local organizations, ensuring clear and consistent messaging about the plan's goals, timeline and opportunities for input. She coordinated all logistics and promotion for public meetings, facilitated stakeholder engagement, and managed inquiries from the public and media. Support the overall transparency and success of the Transportation Master Plan by fostering community awareness and encouraging meaningful public participation. Reference: Kimley Horn Project Manager, John Lafferty, 954-535-5156 • 2025-Present - Project Manager, FDOT District Six Districtwide Communications Consultant Services for Miscellaneous Projects in Miami -Dade and Monroe Counties, Miami -Dade County, FL - Ms. Larraz6bal currently manages a large team of public information staff and consultants as they execute outreach for FDOT in Planning, PD&E, Design and special projects. She works with the District Secretary's office to execute the public affairs for their Five -Year Work Program, develops internal style guides and checklists and launched the first annual Drive Safe Aggressive Driving campaign. Reference: FDOT, Maria Higgins Fallon, 305-470-5477 e 2025-Present - Miami -Dade Transportation Planning Organization (TPO) Bike -Friendly Workshop, Miami, FL - Ms. Larrazbbal worked with Renaissance Planning and the TPO to organize and strategically execute a Bike -Friendly Workshop that connected businesses, municipalities, and educational organizations from throughout Miami -Dade County to the process of becoming designated as Bike -Friendly with the League of American Bicyclists - all as a part of the TPO's application process for the same. Ms. Larrazbbal coordinated partnered with Renaissance Planning for coordinating the overall content for the workshop and additionally orchestrated all aspects of the execution of the workshop itself. Reference: TPO Project Manager, Kevin Watford, 305-375-2642 e 2011-2014 - Public Information Officer, City of Miami Beach Capital Improvement Projects Office, Miami Beach, FL - Ms. Larraz6bal acted as the Capital Improvement Projects Office's lead Communications officer, which consisted of carefully planning and executing communications for over 20 roadway construction projects, as well as building and managing relationships with stakeholders impacted by the projects. Reference: Assistant City Manager, David Hernandez, 305-673-7000 e 2008-2011 - Account Executive, Miami, FL - Guest Corporation of America - Ms. Larraz6bal acted as lead Public Information Specialist for several clients including the Florida Department of Transportation, the City of Miami Beach and the City of Doral. For the City of Miami Beach, she acted as the Public Information Officer for the South Pointe Improvement Project on 5th Street between Alton Road and Euclid Avenue. For the City of Doral, she oversaw communications for the Improvements on NW 107 Avenue, between 58 Street and 66 Court. Reference: FDOT Director of Transportation Operations, Rudy Garcia, 305-470-5449 e 2020-2025 - Vice President, Ted Miller Group, Inc., Miami, FL - Ms. Larraz6bal worked side -by -side with the agency's Principal and Founder to forge a group of talented communications freelancers into a boutique PR firm catering to tech startups and brands. Her tasks also included: developing and implementing strategic communication strategies for the client base — startups ranging from seed round to public companies in the General US Market, Europe and Latin America; leading business development for the agency; managing and overseeing the growth of personnel; developing and forging the "TMG Way" and educating fellow colleagues and direct reports on how to story tell according to agency guidelines and principals; serving as senior contact for multiple client accounts - lead communications efforts across major moments for some of TMG's top brands. Reference: Principal, Ted Miller, 305-331-8334 e 2019-2020 - Senior Manager, Digital Content Publicity, Univision Communications, Inc., Miami, FL - Ms. Larraz6bal managed overall communications for Univision Digital and worked closely with the Chief Digital Officer as well as the Entertainment, News, Sports, Univision Creator Network, Uforia App, Digital Broadband Channels, and Product teams to promote content, senior leadership, and major projects with general market, US Hispanic Business to Business, and Consumer media trades. Reference: Vice President Communications, Julisso Bonfante (no longer at Univision) e 2014-2019 - Account Director, Fusion Communications, Inc., Miami, FL - Ms. Larraz6bal managed the development of communication and influencer marketing strategies for Apple, Western Digital and JBL I Harman as well as destination brands and ensured that Corporate Communications initiatives and projects were successfully executed in the US, US Hispanic and Latin American markets. Reference: Principal, Julie Lugones, 786-219-6381 MARIA ALZATE Public Information Liaison (Lead) W%r%A N.V.FF ■A► S A 1 ■ W. Ms. Alzate has over 10 years of diverse experience in communications, marketing and advertising. EDUCATION I Ms. Alzate specializes in executing public relations and community outreach for FDOT Districts Public Relations - Four and Six, and the City of Miami Beach, where she manages construction outreach for the Florida International SR 25/US 27/Okeechobee Road Reconstruction Projects and managed the Palm and Hibiscus University Neighborhood Improvement Project, NW 27 Avenue Reconstruction and Cow Key Bridge Minor: Entrepreneurship Rehabilitation project. She also possesses expertise in all phases of transportation from Planning and Project Development & Environment (PD&E) Studies to Design and Construction, serving EXPERIENCE on the Collins Avenue, Hialeah Freight and NW/NE 36 Street Multimodal Planning Studies. Ms. 10 Total Years of Alzate has experience working with the press, conducting radio interviews, coordinating and Experience participating in elected official briefings and executing advertisement campaigns. She is trained 9 Years with Firm in digital media, which includes photography, creating videos, In -Design and developing social media content, as well as hosting virtual events. Her passion in digital media, which includes photography, creating videos and social media content, allow her to develop innovative project materials that are well received by the masses. Ms. Alzate communicates well and has excellent leadership skills. She has established strong relationships with local clients and stakeholders throughout South Florida. She is also fully bilingual and communicates effectively in both English and Spanish. • 2022-Present - Senior Community Outreach Specialist, FDOT Okeechobee Road Reconstruction Projects, Miami -Dade County, FL - Responsibilities include creating project branding, developing project collaterols, hosting kick-off public meetings, establishing relationships with Elected officials, municipal staff and stakeholders, coordinating between multiple segment teams and adjacent projects, maintaining the project website and updating lane closure information, developing innovative project videos and progress photos, managing outreach staff and conducting monthly contract meetings. Reference: FDOT Construction Public Information Manager Rodolfo Roman, 305-640-7437 • 2020-Present - Project Manager, City of Miami Beach Beachwalk Reforestation Project, Miami Beach, FL - Ms. Alzate served as the Project Manager for the Beachwalk Reforestation Project, where she worked with the project team and designers to develop the community engagement strategy and overall delivery of the projects which was to coordinate meetings and develop renderings for more than 20 properties along Collins Avenue. Reference: City of Miami Beach, Michael Atkin, 786-774-7260 • 2019-Present - Community Outreach Specialist, FDOT District Six Collins Avenue Planning Study, Miami -Dade County, FL - Ms. Alzate is responsible for conducting and, coordinating all meetings including the walking audits, outdoor public meetings and hybrid meetings with the City of Miami and area residents. Reference: Renaissance Planning, Nicole Estevez, 786-220-1946 • 2019-2020 - Public Information Officer, 436525-2 State Road (SR) 826/Sunny Isles Boulevard/NE 163 Street from NE 35 Avenue to SR A 1 A/Collins Avenue, FDOT, Sunny Isles, FL - Ms. Alzate supported with project research, database development and coordination for the public meeting. Reference: FDOT, Cynthia Turcios, 305-470-5225 • 2019-2020 - Public Information Officer, City of Miami Beach Lighting Master Plan, City of Miami Beach, FL - Ms. Alzate worked with Johnson Controls (JCI) and the City of Miami Beach Public Works Department to execute all outreach initiatives for the City-wide freight study. Work included, but was not limited to, technical review committee meeting coordination, stakeholder briefing scheduling, collateral development and public outreach meeting organization. Reference: JCI, Jon Ridley, 786-224-9655 • 2019-2020 - Public Information Liaison, Convention Center Park, Miami Beach, FL - Ms. Alzate was in charge of spearheading all community outreach activities and communicating project related information to the public. She generated project fact sheets in English and Spanish, construction advisories and conducted door-to-door distributions to inform the community of ongoing construction. Reference: South Beach Neighborhood Affairs Manager, Laurent Firtel, 305-673-7400 • 2019-2020 - Public Information Specialist, Carl Fisher Sea Wall, Miami Beach, FL - Activities included coordinating with adjacent venues and ongoing construction projects, disseminating project advisories and tracking resident inquiries. Reference: South Beach Neighborhood Affairs Manager, Laurent Firtel, 305-673-7400 • 2019-Present - Community Outreach Specialist, FDOT District Six NW/NE 36 Street Planning Study, Miami -Dade County, FL - Ms. Alzate is responsible for conducting and maintaining database research and development, coordinating all meetings including the Virtual Kick-off Meeting, stakeholder public workshops, alternatives public meetings and one-on-one elected official and stakeholder briefings. Reference: Consultant Project Manager EXPJesus Fuentes, 954-495-6341 • 2018-2020 - Public Information Liaison, City of Miami Beach 19 Street Pump Station Installation, Miami Beach, FL - Activities included coordinating on a weekly basis with the Botanical Gardens for special events, working with the City to disseminate advisories related to construction activities and tree relocations/removals. Also Ms. Alzate coordinated lane closures with the project team and city-wide events. Reference: South Beach Neighborhood Affairs Manager, Laurent Firtel, 305-673-7400 • 2018-2021 - Public Information Liaison, City of Miami Beach Palm and Hibiscus Islands Improvement Project, Miami Beach, FL - Ms. Alzate oversaw all day-to-day construction operations as it related to community impacts. She generated project advisories, schedules, and hosted stakeholder meetings to discuss road raising, coordinated and requested signatures for water meter conversions and harmonization agreements, as well as responded to property owner complaints and managed a weekly inquiry log. Reference: Miami Beach Project Manager Rodney Perez, 305-673-7071 • 2018-2020 - Public Information Liaison, City of Miami Beach Convention Center Renovations, Miami Beach, FL - Outreach efforts included coordinating special events with the Convention Center such as Art Basel and Design Miami, working with the Botanical Gardens to minimize construction impacts, in addition developing social media content and distributing construction advisories on a weekly basis. Reference: Project Manager Thais Vieria, 305-673-7010 • 2016-Present - Community Outreach Specialist, FDOT Districtwide Communications Consultant Services for Miscellaneous Projects in Miami -Dade and Monroe Counties, Miami -Dade, FL - Activities include developing Community Awareness Plans and performing outreach on design projects, creating all project collaterals in English and Spanish, disseminating project information to affected stakeholders and maintaining an archive of all files and inquiries. Reference: FDOT, Cynthia Turcios, 305-470-5225 0 2014-2015 - Junior Account Executive, On The Rocks Marketing Agency, Miami, FL - Ms. Alzate conducted event planning, marketing and media relations, as well as social media content development. Reference: Rafael Brozon-di Fatto, 786-223-9190 • 2013-2016 - Marketing and Social Media Associate, Julian Ceramic Dental Lab, Miami, FL - Ms. Alzate was responsible for developing marketing and social media strategies, creating social media content and executing campaigns to generate sales for the company. Reference: Patricia Silva, 786-457-6184 F4 VERONICA BRICE N~O Public Information Liaison Ms. Briceno is a bilingual marketing and communications professional with over six years of EDUCATION experience in customer service, public outreach, and community engagement. She has successfully Bachelors of Arts in managed a wide range of transportation and infrastructure projects across Miami -Dade, Broward, Marketing - and Palm Beach counties, working with agencies such as the Florida Department of Transportation Florida International (FDOT), the City of Miami Beach, and the Miami -Dade Transportation Planning Organization University (TPO). As a Community Outreach Specialist, she has led branding, collateral development, stakeholder coordination, social media management, and public meeting facilitation for high - EXPERIENCE profile projects including the FDOT Okeechobee Road Reconstruction, the City of Boca Raton's 6 Total Years of East Palmetto Park Road Mobility Study, the Rickenbacker Causeway Master Plan, and the City Experience of Miami Beach Beachwalk Reforestation Project. Her role has included building relationships 3 Years with Firm with elected officials, municipal staff, and stakeholders, managing multilingual outreach, and ensuring consistent communication between project teams and the community. Ms. Briceno is highly skilled in digital engagement, with proficiency in platforms such as Instagram, TikTok, and X, as well as creative tools including Canva, Wix, and Final Cut. • 2025-Present - Community Outreach Specialist, FDOT Okeechobee Road Reconstruction Projects, Miami -Dade County, FL - Responsibilities include creating project branding, developing project collaterals, hosting kick-off public meetings, establishing relationships with elected officials, municipal staff and stakeholders, coordinating between multiple segment teams and adjacent projects, maintaining the project website and updating lane closure information, developing innovative project videos and progress photos, managing outreach staff and conducting monthly contract meetings. Reference: FDOT Construction Public Information Manager, Rodolfo Roman, 305-640-7437 • 2025-Present - Community Outreach Specialist, City of Miami Beach Beachwalk Reforestation Project, Miami Beach, FL - Ms. Briceno served as the Public Information Officer for the Beachwalk Reforestation Project, where she coordinated directly with over 20 condominium associations and hotel properties along the project corridor. She led on -site stakeholder meetings, directed the development of project renderings, and prepared comprehensive summaries to document public feedback and meeting outcomes. Her efforts ensured consistent communication and strengthened community support for the project. Reference: City of Miami Beach, Michael Atkin, 786-774-7260 • 2016-Present - Community Outreach Specialist, FDOT Districtwide Communications Consultant Services for Miscellaneous Projects in Miami -Dade and Monroe Counties, Miami -Dade, FL - Activities include developing Community Awareness Plans and performing outreach on design projects, creating all project collaterals in English and Spanish, disseminating project information to affected stakeholders and maintaining an archive of all files and inquiries. Reference: FDOT, Cynthia Turcios, 305-470-5225 • 2021-Present - Social Media Specialist, Miami -Dade Transportation Planning Organization (TPO), Miami -Dade County, FL - Responsibilities include planning social media strategy, creating graphic design and content, proposing new tools for strategic communications and taking photos during special events. Reference: TPO Chief Communications Officer Elizabeth Rockwell, 305-968-2722 • 2023-Present - Community Outreach Specialist, East Palmetto Park Road Downtown Multimodal Mobility Study, City of Boca Raton, FL - Responsibilities include developing project collaterals, preparing and executing all public outreach events including door to doors, community and stakeholder meetings. In addition, she conducts post meeting follow-ups by preparing meeting summaries. Reference: Alia Awwod, 561-287-6779 • 2020-Present - Public Information Officer, Rickenbacker Causeway Master Plan, Kimley-Horn and Associates, Miami -Dade County, FL - Ms. Briceno supports the project team by attending community events and educating the public on the plan. She works to disseminate project details and obtain surveys from the public to gain feedback in various communities in the City of Miami and Village of Key Biscayne. Reference: Kimley-Horn, Stewart Robertson, 954-535-5104 • 2023-Present - Assistant Community Outreach Specialist, Districtwide Communications Programs and Special Projects for District Six's Traffic Operations Office - Ms. Briceno conducts door to doors for safety campaigns including Put It Down and Ride Smart and develops summary reports of feedback presented by the public. Reference: Shiedo Castillo, 305-470-5313 • 2023-Present - Community Outreach Specialist - Infinite Source Communications Group, Miami, FL - Ms. Briceno works with the project team with preparation and execution of public outreach plans and special events. She performs research, event planning and attendance at events. Ms. Briceno works with project leads to translate collaterals into Spanish, conducts direct stakeholder outreach and develops meeting summaries. She has worked on Florida Department of Transportation's District Four Design for the State Road (SR) Al A/North Ocean Drive from SE 31 Street to South of Grand Court, as well, the Miami -Dade Transportation Planning Organization - 2050 Long Range Transportation Plan. Reference: Infinite Source Communicafions, Monica Diaz, 305-984-2715 • 2023-2023 - Customer Service Lead and Management Trainee, Enterprise, - Doral, FL and Kendall, FL - Managed fleet of 150+ vehicles. Marketed and built relationships with new and current businesses to meet growth goals acquiring an increase in referrals. Handled and resolved customer complaints earning the store a 92% customer satisfaction rate. Reference: Branch Manager Luis Philips, 786-253-7469, Osniel Sanchez, 305-803-3122 • 2020-2023 - Staff Member, DaFactory Training Facility - Miami, FL - Generated an average of 20+ new members per month. Handled current and potential customer inquiries. Created engaging social media content and managed social media channels. Collaborated with staff with the development and handling of special events. Reference: Manager Tanio Bocaranda, 786-797-2880 • 2018-2019 - Sales Associate, NIKE INC - Miami, FL - Assisted over 100+ customers per day by providing excellent customer service while upholding brand standards and values. Handled point of sale system to ensure seamless and accurate cash flow. Reference: Assistant Manager Mouricio, 305-716-8760 MARIA CAMACHO Public Information Liaison Ms. Camacho, Senior Community Outreach Specialist at Infinite Source Communications EDUCATION (ISC), brings her years of professional background as a newspaper/magazine writer and Bachelors Of Science in reporter to her current role. As a consultant for government agencies, she has led multiple Print Journalism - communication campaigns and high impact projects for transportation -related contracts. Florida International She also brings years of local business expertise as a Communications Manager at the University Miami -Dade Beacon Council, the official economic development agency for the county. She has worked as a bilingual public relations manager with national expertise and has EXPERIENCE developed and executed media campaigns and events for government agencies and private 20+Total Years of companies. She has a creative mindset, and she is known for her knowledge of diverse Experience community groups and transportation entities in South Florida. 1 Years with Firm i • 2025-Present - Senior Community Outreach Specialist for the Florida Department of Transportation (FDOT) Safety Campaigns, Miami, FL - Ms. Camacho is currently leading the Alert Today, Alive Tomorrow Campaign which consists of planning and executing comprehensive safety campaigns about pedestrian and cycling safety and partnering with local agencies to reduce traffic related injuries through targeted outreach. Reference: FDOT Community Safety Traffic Specialist Shieda Castillo, FCCM, 305-470-5313 • 2020-2024 - Senior Communications Specialist, FDOT Construction projects, Miami, FL - Quest Corporation of America - Ms. Camacho managed the public involvement effort for sev¢fal construction projects including the high -profile State Road (SR) 826/Palmetto Expressway Capacity Improvement Project. In that role, she coordinated outreach with community leaders and elected officials, developed collateral, arranged events and worked closely with the project manager and engineering staff to manage contract inquiries and updates. Reference: FDOT Construction Public Information Manager, Kathy McLendon (retired) • 2017-2020 - Senior Community Outreach Specialist for FDOT Safety Campaigns, Miami, FI - Quest Corporation of America - As project manager, Ms. Camacho developed and managed five comprehensive safety campaigns including: Pedestrian Safety, Drive Safe Express - Palmetto, Anti -Litter, 2018 and 2019 Transportation Safety Fairs and the VVay2Go Safe, and a Holiday Campaign. She developed a wide array of collaterals including fact sheets, PowerPoint presentations, advisories, letters in English and Spanish and managed the project team's coordination and facilitation of public meetings and special events. Reference: FDOT Director of Communications Tish Burgher (retired) 2017-2020 - Public Information Officer, City of Miami Beach Venetian Islands, Miami Beach, FL - Quest Corporation of America - Ms. Camacho assisted the Capital Improvement Project team with managing relationships with stakeholders impacted by the project. She supported public information activities for the high -profile capital improvement project providing day-to- day coordination between stakeholders and the project teams. Reference: Lauren Firtel, South Beach Neighborhood Affairs Manager-305-673-7071 • 2012-2017 - Communications Manager - Miami -Dade Beacon Council - Miami, FL 2008-2011 - Miami, FL - Ms. Camacho was responsible for the development and implementation of marketing communication plans aimed at increasing awareness, generating leads and defining the organization's mission. She periodically updated and implemented the marketing strategy including executing targeted and or activity -based programs and campaigns and managing media strategy and all media communications. She was responsible for writing engaging and relevant content for all marketing efforts including press releases, media alerts, promotions, social media, webinars, videos, media buys, print ads, all collateral as well as event remarks and speeches. Ms. Camacho partnered with all departments to create appropriate promotional content and maintained up-to-date industry knowledge of trends, technologies and best practices on an ongoing basis. Reference: VP of Marketing Ana Acfe (no longer at Beacon Council) • 2011-2012 - Public Information Officer - Media Relations Group - Ms. Camacho was responsible for the management of public involvement campaigns for the FDOT Project Development and Environment (PD&E) Studies. She coordinated public and elected official meetings, arranged advertisements and created marketing collaterals. In addition, she researched, developed and wrote the Public Involvement Plans which outline the projects scope and strategy. She was responsible for managing all the project updates, revisions and budgetary issues and contributed to Public Involvement Plan for State Road 31 PD&E and State Road 7 PD&E. She assisted with Design Projects including Coral Way Re -pavement and Design/Build projects including State Road 826/836 • 2005-2011 - Senior Marketing Associate - FDOT South Florida Commuter Services - Fort Lauderdale, FL - Ms. Camacho promoted carpooling, vanpooling and public transportation to employers, municipalities and property Managers Developed key relationships with large employers in order to implement and promote transportation benefit programs that motivate employees to use alternative modes of transportation. She provided support to property managers in the promotion of alternative modes of transportation and assisted in U.S. Green Building Council's (LEED) certification. She also wrote promotional articles for company and city newsletters, intranets and provided current environmental statistics to employers regarding green impact of programs. Provided Spanish -language TV interviews promoting programs and services. • PR Account Executive-SiboneyUSA, Miami, FL - Ms. Camacho managed public relations and advertising projects for national accounts including Got Milk? and the Kellogg Company and edited and coordinated Kellogg's internal multicultural newsletter. She also wrote press releases, speeches and project proposals. • PR Senior Account Executive - Great Communicators - Coral Gables, FL - Ms. Camacho coordinated multiple aspects of public relations campaigns for accounting and law firm clients including garnering front-page print coverage in The Miami Herald and The Washington Post Cultivated media strategies. She also wrote media kits, speeches and proposals. • Writer/Editor, Hispanic Magazine - Ms. Camacho edited one-third of the magazine (at least 25 pages) on a monthly basis She also produced news section of bulletins and features on a monthly basis and acted as interim associate editor for four months, managing all aspects of the editorial process including supervising staff. She also developed story ideas with freelance staff; recruited and supervised high-school and college interns. • Reporter, the Miami Herald - Ms. Camacho was responsible for initiating, reporting and writing a minimum of four articles per week for the Neighbors and Local sections Reported on education, crime and three community or neighborhood beats including two incorporation efforts Wrote enterprise and contributed to front-page articles. InformationTATTAAA KEFIARYt Assistant Public -.. Ms. Tatyana Kennedy is a communications professional with two years of experience in EDUCATION public outreach, stakeholder engagement, and digital content creation. She has supported Bachelors of Arts in multiple transportation and infrastructure projects across Miami -Dade County, working with Marketing - the Florida Department of Transportation (FDOT), the Corradino Group, and Infinite Source Miami Dade Collage Communications Group. As an Assistant Community Outreach Specialist, Ms. Kennedy has Minor: Entrepreneurship contributed to high -profile projects including the FDOT Okeechobee Road Reconstruction, District Six Design Projects, and Districtwicle Traffic Operations Campaigns. Her work has EXPERIENCE included door-to-door outreach, stakeholder database management, event coordination, lane 5 Total Years of closure communications, and public meeting assistance. She is also skilled in creating digital Experience content for social media and video platforms, ensuring project messages are clear, accessible, and engaging. Her combined expertise in outreach, media, and client relations allows her to effectively connect with diverse audiences and build lasting community relationships. • 2025-Present - Assistant Public Information liaison, City of Miami Beach Office of Capital Improvement Projects Lincoln Road at Drexel Avenue Improvements, Miami, Beach, FL - Ms. Kennedy assists with all communications and outreach efforts to ensure timely, accurate, and accessible information is shared with the public and stakeholders. She helps social media content, managed stakeholder outreach efforts, and built comprehensive stakeholder databases. Ms. Kennedy supports event coordination such as pop- up activations and groundbreaking/ribbon-cutting ceremonies. Reference: South Beach Neighborhood Affairs Coordinator, Laurent Firtel, 305-673-7400 • 2025-Present - Assistant Community Outreach Specialist, City of Homestead's Transportation Master Plan, Public Meeting, Homestead, FL - Ms. Kennedy serves as assisting in the execution of the public meetings and serving as a go -to person for the public to further provide feedback as part of the overall plan. Reference: Kimley Horn Project Manager, John Lafferty, 954-535-5156 • 2024-Present - Assistant Community Outreach Specialist, Okeechobee Road Construction, FDOT District Six, Miami -Dade County - Ms. Kennedy assists outreach and communications for the Okeechobee Road Construction Project, keeping residents, businesses, and civic groups informed and engaged. She has conducted door-to-door outreach, addressed public inquiries and concerns, and assisted with public meetings. She has assisted in pop-up events explaining project goals, construction impacts, and disruptions such as road closures. She has also provided content creation for social media. Reference: Florida Department of Transportation, Rodolfo Roman, 305-640-7437 • 2024-Present - Assistant Community Outreach Specialist, FDOT District Six Districtwide Communications Consultant Services for Miscellaneous Projects in Miami -Dade and Monroe Counties, Miami -Dade County, FL - Ms. Kennedy supported public outreach efforts through door to door, assisting public meetings, and social media content. She has managed and created project databases. Reference: Florida Department of Transportation, Cynthia Turcios, 305-470-5225 • 2023-Present - Districtwide Communications Programs and Special Projects for District Six's Traffic Operations Office for the Florida Department of Transportation, Miami -Dade and Monroe County, FL - Ms. Kennedy assists on the safety campaigns for FDOT District Six, assisting at events, updating databases, building relationships with campaign partners and miscellaneous assistance on campaign tasks. Reference: FDOT, Shiedo Castillo, 305-470-5313 • 2025-Present - Assistant Community Outreach Specialist, Infinite Source Communications Group, Miami, FL - Ms. Kennedy has developed social media content, managed stakeholder outreach efforts, and built comprehensive stakeholder databases. She also supported events as outreach efforts for roadway safety campaigns and active roadway projects. Reference: Infinite Source Communications Group, Monica Diaz 305-984-2715 • 2023-2024 - In -House Assistant Community Outreach Specialist, District Six Districtwide Construction Projects, Corradino Group, Miami - Dade County - Ms. Kennedy assisted in the development of project databases, weekly lane closure announcements, social media posts, and participated in door-to-door and event outreach for active construction projects in District Six. Reference: Corradino Group, Ed Perez, 305-594-0735 • 2023-2023 - Guest Experience Host, Artechouse, - Miami Beach, FL - Ms. Kennedy led guest relations and customer service at Artechouse, a digital art and interactive art installations museum on Miami Beach. She led introductions about current exhibitions to visitors, explaining the concepts of the artwork and engaging with guests throughout their experience. Reference: Carlos Spartacus, 786-953-3290 • 2014-2019 - Media Management & Hostess, Kennedy's Restaurant & Market - Boston, MA - Ms. Kennedy created social media content for restaurant and market— She led outdoor events promoting new expansions to restaurant outdoor spaces. Assisted in coordinating other private events held at the restaurant while managing wait staff. Reference: Julie Doherty, 677-470-6148 BRIANNA LANZAS Assistant Public Information Liaison Ms. Brianna Lanzas is a bilingual communications professional with two years of experience EDUCATION in public outreach, stakeholder engagement, and administrative support. As an Assistant Associate in Business Community Outreach Specialist at Infinite Source Communications Group (ISC), she supports project teams by coordinating public meetings, preparing reports, managing Administration - stakeholder research, and assisting in the development of outreach campaigns. She is skilled Miami Dade Collage at connecting with community members, providing clear project information, and building EXPERIENCE support for transportation and infrastructure initiatives. Her project experience includes 2 Total Years of contributing to the FDOT District Six 1-95 PD&E Study, the City of Miami Beach Orchard Experience Park Traffic Calming Project, the City of Miami Beach Beachwalk Reforestation Project, and 1 Year with Firm the Miami -Dade TPO Bike Friendly Workshop. In these roles, Ms. Lanzas has conducted door-to-door outreach, developed stakeholder databases, prepared event materials, and supported field visits. Her efforts have ensured effective communication between agencies, stakeholders, and the public. Prior to joining ISC, Ms. Lanzas built a strong foundation in customer service and sales at Boot Barn, where she developed her ability to connect with diverse audiences, resolve concerns efficiently, and deliver high -quality client experiences. She holds an Associate in Business Administration from Miami Dade College. • 2025-Present — Assistant at Infinite Source Communications Group, Ms. Lanzas supports Project Managers and Public Information Specialists by researching and gathering data for various projects and campaigns. Her responsibilities include assisting with administrative duties, coordinating public meetings by identifying available dates, scheduling team members, and preparing reports to support project objectives. She also participated in the Jenkins PD&E door-to-door study on behalf of an FDOT client, engaging with community members to share project information and increase awareness. Ms. Lanzas has contributed to several key projects: - FDOT District Six 1-95 PD&E Study from Miami Gardens Drive to the Broward County Line - Project Advisory Group research and coordination - City of Miami Beach Orchard Park Traffic Calming Project - Ms. Lanzas prepared and distributed notices to more than 200 residents. - City of Miami Beach Reforestation Beachwalk Project - Ms. Lanzas supported the project team with extensive stakeholder research and database development, scheduled meetings and prepared materials for outdoor field visits. • Miami -Dade TPO Bike Friendly Workshop - Ms. Lanzas played a key roll in developing all event materials and setting up the event on May 2, 2025. She also supported the team by conducting outreach calls and emails to encourage the select stakeholders to register for the event. Reference: Infinite Source Communications Group Principle, Monica Diaz, 305-984-2715 • 2023-2024 - Sales Partner at Boot Barn, Ms. Lanzas actively engaged with customers to understand their needs, provided personalized product recommendations, and ensured a positive shopping experience. Additionally, she demonstrated strong problem -solving abilities by promptly addressing and resolving customer concerns, ensuring satisfaction, and maintaining a smooth shopping experience. Her ability to build rapport with customers, adapt to their preferences, and deliver exceptional service highlights her commitment to creating positive client experiences. Reference: Boot Barn Manager, Robert Bonachea, 754-283-8400 LETICIA SIQUEIROS Assistant Public Information Liaisons Ms. Leticia Siqueiros brings over 36 years of professional experience in communications, EDUCATION customer service, marketing, and event management. She currently serves as an Assistant Associates in Liberal Arts Community Outreach Specialist with Infinite Source Communications Group, where she - El Camino Collage supports projectteams in planning and executing public outreach initiatives. Her responsibilities include stakeholder engagement, database management, collateral preparation, and EXPERIENCE on -site event coordination. Her recent project contributions include the FDOT Districtwide 36 Total Years of Communications Contract, FDOT District Six safety campaigns (Ride Smart, Put It Down, Experience I Alert Today - Alive Tomorrow), the Miami -Dade TPO Bike Friendly Workshop, the 2024 2 Years with Firm Safe Streets Summit, and the Quail Roost PD&E Study. In these roles, she has assisted \ with logistics, managed public inquiries, and ensured effective communication between agencies and the public. Prior to joining ISC, Ms. Siqueiros served as a Senior Sales Vendor/ Marketing Consultant at Acosta Sales and Marketing, where she directed national cosmetics and skincare launches, managed client relations, and increased product revenue by 60% annually. Ms. Siqueiros holds an Associate Degree in Liberal Arts from El Camino College in Torrance, California • 2024-Present - Assistant Community Outreach Specialist, Infinite Source Communications Group, Miami -Dade County, FL - Ms. Siqueiros assists the team with planning and executing special events, project mailers and database updates. She works hand -in -hand with the project leads to ensure all logistics are fulfilled from project research and preparing materials, to day -of event attendance. Recent project support includes the following: - 2024 Safe Streets Summit Event - Miami -Dade TPO, Palm Beach TPA & Broward MPO Quail Roost PD&E Study - Gannett Fleming - Ride Smart Florida and Community Traffic Safety Team Outreach - FDOT District 6 Traffic Operations Office - FDOT Traffic Operations Safety Campaigns - Ride Smart, Put It Down, Alert Today - Alive Tomorrow - FDOT Districtwide Communications Contract - Miami -Dade TPO Bike Friendly Workshop Reference: FDOT, Shieda Castillo, 305-470-5313 • 2006-2024 - Sr. Sales Vendor/Sr. Marketing Consultant, Acosta Sales and Marketing, El Paso, TX - Ms. Siqueiros directed the beauty team and managed major cosmetics and skincore marketing launches for the company. She was responsible for client relations, product displays and special events. In addition, was responsible for leading the in-store sale team, increasing product revenue by 60% annually. Visual displays that were viewed by over 1,500 people daily. Reference: Melissa Duffer, 917-202-5615 • 1989-2003 - Owner/General Manager, Baskets Unique, El Paso, TX - Ms. Siqueiros pioneered a successful start-up and operation of innovative gift, novelty, and gourmet retail store. She directed a team and oversaw various event planning projects for weddings, private parties, and city events. She was responsible for staffing employees, strategic planning, advertising, and marketing promotions. Reference: Self-employed NORWING RIVAS Graphic Designer (Lead) EDUCATION Mr. Rivas has over 16 years of diverse marketing, advertising, corporate branding, web design, and graphic design experience. Mr. Rivas has created versatile designs for large and Master's in Business Administration Marketing small business clients, including the Florida Department of Transportation (FDOT), Miami - - Nova Southeastern Dade Transportation Planning Organization (TPO), City of Miami Beach, Armani Michael University Kars, Diesel, Marc Jacob, Fossil, Starbucks, Papa Johns, Einstein Brothers, Pollo Tropical, Bachelor's of Arts in Chili's, Dunkin' Donuts, Moe's, Well Groomed Gentleman and Loomis International. His Marketing -Florida work included but not limited to designing product catalogs, brochures, pay per click International University advertisement, magazine layout, and advertisement, logos, signage for retail stores and vendor menus. He has extensive expertise in Adobe Creative Suite, WordPress, Drupal and is a certified professional in Google Ad Words and Analytics. Mr. Rivas is collaborative and an EXPERIENCE effective team player, willing to assist and support any staff member at any moment. Since 16 Total Years of 2015 he has been serving ISC developing innovative graphics for all phases of transportation, Experience special events and websites, and continues to deliver on time exceeding client expectations. ,8 Years with Firm • 2022-Present - Graphic Designer, FDOT D4 Districtwide Office of Modal Development (OMD) Special Projects & Communication Services, Broward County, FL - Mr. Rivas is responsible for developing all branding and creative concepts under this contract. He currently works on the Motor Transit Study and Be Rail Smart campaigns. Reference: FDOT Yanique Kelly, 954-777-4561 • 2025-Present - Graphic Designer, City of Miami Beach Beachwalk Reforestation Project, Miami Beach, FL - Mr. Rivas serves as the graphic designer for the Beachwalk Reforestation Project, where he developed renderings with proposed landscape improvements for community feedback. Reference: City of Miami Beach, Michael Atkin, 786-774-7260 • 2020-Present - Graphic Designer/Webmaster, Miami -Dade Transportation Planning Organization (TPO), Miami -Dade County, FL - Mr. Rivas is responsible for developing the overall branding and website design for the 2050 LRTP inclusive of logos, a style guide and templates as well as an interactive ADA compliant website. Reference: TPO Chief Communications Officer Elizabeth Rockwell, 305-968-2722 • 2021-Present - Graphic Designer, FDOT District Six Okeechobee Road Corridorwide Reconstruction, Miami -Dade County, FL - Outreach efforts include developing the overall outreach program, overseeing the preparation of outreach campaigns and media buys, hybrid meetings and pop-up events. Reference: FDOT Construction Public Information Manager Rodolfo Roman, 305-640-7437 • 2018-2020 - Graphic Designer, City of Miami Beach Convention Center Renovations and Expansion, Miami Beach, FL - Outreach efforts included creative social media content, traffic impact videos, infographics, detour maps and project advisories to clearly explain to the traveling public and tourists what is to be expected during major closures due to building renovations. Advisories and social media messaging was published weekly to hundreds of Miami Beach residents, visitors and City Hall staff. Reference: Project Manager Thais Vieria, 305-673-7010 • 2016-2019 - Graphic Design Support, FDOT District Four 75 Express Managed Lanes, Broward County, FL - Mr. Rivas worked with the project team to generate all project branding, advisory templates, corridor - wide maps and presentations, interactive maps and presentations using animated simulations. He also programed an e-newsletter template via constant contact that went out weekly to thousands of affected stakeholders and elected officials. Reference: Consor Engineering (Formerly Target Engineering), Raj Rangaswomy, 305-446-2323 • 2016-Present - Graphic Designer, FDOT District Six Design Public Information Consulting Contract, Miami -Dade County, FL - For more than five years Mr. Rivas has served the department by developing project maps, and meeting signage for hundreds of projects in the Design phase. He also produces banners, post card templates and other graphics as requested. Reference: FDOT Cynthia Turcios, 305-470-5225 • 2016-2017 - Graphic Designer, Miami -Dade TPO Northeast/Beach Land - use and Visioning SMART Corridor Planning Study, Miami -Dade Count', FL - Mr. Rivas developed a series of invitations for community charrettes in English, Spanish and Creole as well as a corridor map and meeting signage. Reference. Marlin Engineering, Eric Katz, 305-477-7575 • 2015-Present - Graphic Designer, Infinite Source Communications Group, Miami, FL - Supports ISC staff on the development of creative content, brochures, maps, videos, website, special event graphics and meeting signage for all special events and public outreach initiatives. Reference: Owner Monica Diaz, 305-573-0089 • 2011-Present - Art Director/Graphic Designer, South Florida Luxury Guide, Miami, FL - Mr. Rivas worked closely with the Editor in Chief to develop a new issue every two months. Determined how best to represent the concept theme visually. Determined which photographs, art, or other design elements to use to create a visually stunning work of art. Developed the overall look/syle of the magazine publication for that issue. Developed the advertising campaign for the clients going into the issue that month. Reviewed and approved designs, artwork, photography, and graphics developed by other staff members. Developed detailed budgets and timelines per issue. Presented designs to clients for approval. Assisted in the development of events for the issue release parties. Reference: Owner/Publisher Lynette Janac, 305-216-1101 • 2017-2019 - Creative/Digital Marketing Manager, Lunacon Construction Group, Miami, FL - Mr. Rivas overhauled the branding of the company and brought it into the modern age. This included rebuilding the website using HTML coding and Wordpress, creating new branding material with Adobe In Design, Illustrator and Photoshop, revamping trade show booth to include new creative ideas to attract potential customers. Developed marketing and pricing proposals bringing in over $18.7 Million in new business from federal government agencies including U.S. Army Corps of Engineers, U.S. Air Force, U.S. Army, NASA as well as higher -educational institutions including Florida International University, Broward College, Miami -Dade College. Reference: Executive Vice -President Darlene Roman- Rossy, 305-632-1962 • 2013-2017 - Creative/Digital Marketing Strategist, On The Rocks Marketing and Communications Group, Coral Gables, FL - Responsibilities included managing the creative process from conception to completion. Mr. Rivas translated marketing objectives into clear creative strategies for colleagues. He also led and directed the creative staff in the production of all marketing and advertising collateral ensuring visual communication standards were met per brand. He designed and developed compelling ads that captured the client and drove up web clients and in turn drove up return -on -investment. Reference: Owner/CEO Rafael Brazon di-Fatta, 786-223-9190 Businesses Are Open IIIIIIIIIIIIIIIIII11A TPA 3.«r SEAN SALIVA Graphic Designer Mr. Saliva will serve as a Graphic and Digital Designer on this contract. He is a versatile EDUCATION interactive graphic designer, webmaster and video editor with over 15 years of experience. Associates Degree Mr. Saliva works on a variety of projects for local businesses and agencies which include, but in Interactive Media are not limited to: FDOT, Miami -Dade TPO, SFRTA, HK Companies LLC, Time4Learning.com, Design - Johnson Aluminum Products, and more. He is well versed in customizing web, video and The Art Institute of Fort graphic solutions, and works with teams to develop websites that integrate new technologies, Lauderdale such as responsive design, using bootstrap and media queries. Sean is proficient in video portal design and development, and mobile application programming. He has created EXPERIENCE marketing materials, such as brochures, flyers, site plan and floor plan illustrations, videos, 15 Total Years of and web designs for multiple agencies utilizing Adobe InDesign, Photoshop, Illustrator and Experience Premiere, After Effects, HTML and CSS. He will support the team with graphics, videos and 2 Years with Firm j any web design efforts for the contract. He is familiar with the latest graphic and website / trends and programs for developing and maintaining a website that is ADA compliant. His recent projects include developing interactive online graphics and visuals for the FDOT SW 10 Street Connector website (www.swl Ostreet.com) using GIS mapping and presentation software. In addition, he manages content on the Palmetto Express Managed Lanes website, and most recently produced the FDOT District Six overview video with dynamic graphic animation as well as digital content for Miami -Dade TPO and EJ Tamayo Racing. • 2020-Present - Webmaster, FDOT District Six Design Public Information Consulting Contract, Miami -Dade County, FL - Mr. Saliva serves as a graphic designer under this contract. He recently developed animations and produced video under the direction of the PIO and Central Office. Mr. Saliva developed animated maps and graphics to highlight the District as well as a virtual 360 room for the 2024 Work Program hearing. Reference: FDOT Cynthia Turcios, 305-470-5225 • 2020-Present - Webmaster/Videographer, Miami -Dade Transportation Planning Organization (TPO), Miami -Dade County, FL - Mr. Saliva produces videos for the "TPO on the Go" video series as well as supports the team on the Miami -Dade 2050 LRTP Website. Reference: TPO Chief Communications Officer Elizabeth Rockwell, 305-968-2722 • 2022-Present - Webmaster/Graphic Designer, FDOT D4 Districtwide Office of Modal Development (OMD) Special projects & Communication Services, Broward County, FL - Mr. Saliva designed and developed the Be Rail Smart campaign website on FDOT's Sitefinity platform. He also works with the team to develop creative concepts for the Transit Safety Campaign set to launch in June 2023. Reference: FDOT Yanique Kelly, 954-777-4561 • 2018-2021 - Webmaster, FDOT District Six Palmetto Express East-West Design Public Information Contract, Miami -Dade County, FL - Mr. Saliva is responsible for managing the website www.polmeitoexpresslanes.com with biweekly updates and new content. Mr. Saliva also implemented the TMCs customer service portal on the backend of the website to be consistent with their customer support center. Reference: FDOT Cynthia Turcios, 305-470-5225 • 2019-2021 - Graphic Designer/Webmaster, SFRTA 2045/2050 RTP Website Development, Broward County, FL - Mr. Saliva developed the 2045 website www.movefloridaforward.org. He worked with the Broward MPO to customize graphics and display elements to encourage agencies and the public to learn more about the plan. In addition, applied Americans with Disabilities Act (ADA) compliance throughout the site. Reference: Kittelson & Associates, Jessica Josselyn, 954-770-6463 • 2015-Present - Webmaster, FDOT.District Four SW 10 Street PD&E Study, Broward County, FL - Mr. Saliva created, updates and maintains SW IOStreet.com website including all documents and maps in the exhibit room. Reference: RS&H, Kelsey Lucas, 904-256-2249 • 2015-2016 - Web Designer/Interactive Map Developer, FDOT District Six State Road (SR) 5/Biscayne Boulevard from NE 32 Street to NE 38 Street and SR 25/US 27/NE 36 Street from North Miami Avenue to NE 5 Avenue, Miami - Dade County, FL - Mr. Saliva was able to produce an interactive map using the engineering roll plot. He programmed all affected locations and access management impacts for the community to review online at the public hearing and on the project webpage via www.fdotmiamidade.com. Reference: TranSystems, Ian N. Biavo, 954-200-8264 • 2015-Present - Graphic Designer, Infinite Source Communications Group, Miami, FL - Supports ISC staff on the development of creative content, brochures, maps, videos, website, special event graphics and meeting signage for all special events and public outreach initiatives. Reference: Owner Monica Diaz, 305-984-2715 • 2015 - Web Developer, Johnson Aluminum Products, Miami, FL - Work included developing a WordPress website, www.johnsonaluminumproducts.com. • 2014 - Web Developer - SAAR MFG Corp, Inc., Hialeah, FL - Work included developing a WordPress website, www.soarmfg.com. • 2010-2014 - Customer Service/Sales/Web Designer - Awning, Shutters & Screens, Inc., Pompano Beach, FL - Mr. Saliva designed, developed and maintained the company website. • 2007-2010 - Graphic Designer and Large Format Print Operator - Expose Yourself, Inc., Pompano Beach, FL - Mr. Saliva generated all print graphics for a variety of clients as well as posters, banner and other large format displays. WAMPLES OF WORK - r— XER-* o. • it a - _.... _.._. • ANDRE SOUZA Graphic Designer Mr. Souza is a trilingual professional, native in Portuguese and fluent in English and EDUCATION Spanish. He serves ISC in a diverse capacity, handling the day-to-day functions of the Bachelor of Science office, supporting the team with miscellaneous graphic design requests, and serving as Degree - Law - ISC's in-house videographer and drone flight specialist. His recent experience includes Universidade providing audiovisual support for the Florida Department of Transportation (FDOT) special Metropolitans de events such as the FDOT Freight Mobility Trade Plan (FMTP) Regional Forum, created the Santos Sao Paulo, Brazil Palm and Hibiscus Construction Project for drone footage, and produced drone footage for the Miami Beach Convention Center Construction. Mr. Souza is dedicated, focused and EXPERIENCE excels at prioritizing, completing multiple tasks simultaneously and following through to 14 Total Years of achieve project goals. Experience 11 Years with Firm • 2020-Present - Graphic Designer/Videographer, Miami -Dade Transportation Planning Organization (TPO), Miami -Dade County, FL - Mr. Souza works directly with the TPO to film and produce their TPO on the GO video series. He continues to work with the TPO on the video production for the 2050 LRTP. Reference: TPO Chief Communications Officer Elizabeth Rockwell, 305-968-2722 • 2025-Present - Graphic Designer, City of Miami Beach Beachwalk Reforestation Project, Miami Beach, FL - Mr. Souza serves as the lead photographer and drone pilot, working with the team to capture aerial footage for renderings to be developed. Reference: City of Miami Beach, Michael Atkin, 786-774-7260 • 2021-Present - AV Technician, FDOT District Six Okeechobee Road Corridor Wide Reconstruction, Miami -Dade County, FL - Mr. Souza is responsible for filming, designing and editing corridor drone and GoPro footage for video updates on social media and the project website. Reference: FDOT Construction Public Information Manager Rodolfo Roman, 305-640-7437 • 2020-Present - Graphic Designer, FDOT District Six Design Public Information Consulting Contract, Miami -Dade County, FL - Mr. Souza serves the contract as a graphic designer and key staff member for audiovisual requests. He produced video footage for the American Council of Engineering Companies (ACEC) Conference, FDOT Work Program Major Construction, FDOT FMTP Regional Freight Forum, filming for the FDOT Aviation Department, and sets up hybrid meetings for the Tentative Five -Year Work Program. Reference: FDOT Cynthia Turcios, 305-470-5225 • 2021-Present - Graphic Designer, Public Communications Services for Miscellaneous Construction Projects, FDOT District Six, Miami, FL - Mr. Souza works with the construction Community Outreach team to film and produce project videos that promote project activities and ongoing construction. Reference: FDOT Construction Public Information Manager Kathy McLendon, 305-640-7437 • 2022-Present - Graphic Designer, FDOT D4 Districtwide Office of Modal Development (OMD) Special Projects & Communication Services, Broward County, FL - Mr. Souza was responsible for refilming and producing the My Baby - Be Rail Smart commercial aired on hundreds of Gas Station TVs and on YouTube. Reference: FDOT Yanique Kelly, 954-777-4561 • 2017-2018 - Graphic Designer/Audiovisual Technician - FDOT NW/NE 36 Street Planning Study - Miami -Dade, Fl. - Mr. Souza was responsible for setting up a hybrid public meeting, setting up the graphic framework for the presentation via GoToWebinar and facilitating the event. Reference: FDOT PM Carlos Castro, 305-470-5238 • 2019-Present - Graphic Design Support/Videographer - Infinite Source Communications Group - Miami -Dade, FL - Mr. Souza produces graphic animations and videos, as well as serving as the audiovisual technician for hybrid meetings. Work includes photography for the Hialeah Freight Study Industry Forum and drone footage for the 1-75 at Pines Boulevard Park and Ride campaign. Reference: Monica Diaz, 305-984-2715 • 2009-2018 - Photographer/Content Developer - Easy Fast Technology - Santos SP, Brazil - Mr. Souza was responsible for capturing company photos and footage, product videos, for social media and the website. Reference: Felipe Antunes, 424-299-9284 ISC'S APPROACH TO PROJECT MANAGEMENT ISC applies a structured, results -driven project management approach centered on a clear contract roadmap and proven processes currently in use for the City of Miami Beach and other regional agencies. Our method emphasizes proactive planning, message quality control, and measurable outcomes. This includes forecasting outreach initiatives, reviewing all materials and communications prior to public release, and tracking performance to assess the City's return on investment (ROI). We also regularly evaluate current outreach strategies to identify opportunities for improvement, cost savings, and innovation. By streamlining activities, maximizing resource utilization, and introducing new tools or tactics when appropriate, ISC ensures high -impact outreach while maintaining fiscal responsibility. Dedicated Project Management & Contract Oversight ISC has appointed Maria Larrazabal as the dedicated Project Manager (PM) for this contract. Ms. Larrazabal will oversee all day- to-day operations, serve as the primary liaison between the City of Miami Beach and ISC staff, and ensure seamless coordination across all outreach assignments. With extensive experience managing large-scale public information contracts, she will be responsible for programming task work orders, managing budgets, performing Quality Assurance/Quality Control (QA/QC) on all deliverables, and submitting detailed monthly invoices and reporting documentation. She will work in close collaboration with the Office of Marketing and Communications Director Melissa Berthier, Neighborhood Affairs Division Manager Kevin Pulido, and their team to align ISC's efforts with the City's communications goals and timelines. Her responsibilities include maintaining project schedules, forecasting outreach needs, adjusting strategies in response to evolving City initiatives, and ensuring compliance with City branding and messaging guidelines. Ms. Larrazabal will also closely monitor the contract's budget on a weekly and monthly basis to ensure deliverables are submitted on time and within the approved allocation of hours and expenses, as well as maintains insurance requirements annually. She will coordinate with the City as needed to address special assignments, implement refinements, and generate the most impactful results for Miami Beach. Staff Equipment & Field Readiness ISC equips its outreach team with the tools and technology necessary to perform efficiently in any environment. All staff are provided with updated laptops, smartphones, and mobile and video technology to ensure continuous communication and coordination with City personnel and among team members. For field assignments, team members are issued Personal Protective Equipment (PPE), including high -visibility construction vests, steel -toe boots, and hard hats, ensuring both safety and compliance with jobsite requirements. This level of preparedness enables ISC to maintain a professional presence and respond swiftly to community needs —whether at construction sites, JmAablk neighborhood meetings, special events or on emergency assignments. ISC CONTRACT MANAGEMENT CYCLE Communication Protocols Clear communication is the foundation of our approach and we are committed to serving the City 24 hours a day/7 days a week. ISC uses a structured system of internal and external correspondence protocols: All City personnel are copied on outreach emails, alerts, and calendar invitations. Public outreach inquiries are logged and tracked for resolution and reporting. ISC staff document outreach activities in a centralized system accessible for audit or reporting purposes. Managing Multiple Projects Our team thrives in deadline -driven, multi -tasking environments. We maintain a digital master calendar of all task orders, deliverables, events, religious holidays and City observances to proactively plan staffing and outreach needs. Weekly team meetings in -person and via Microsoft Teams and structured coordination with City PMs allow us to manage simultaneous projects with precision, continuity, and full resource accountability. Should challenges arise, our team is trained to follow proper escalation procedures, adjust timelines and scopes and adhere to any communication protocols. Additionally our Office 365 and Adobe Suite applications allow the team to be able to access any record at any given time. ISC, over time, devolved turn -key management practices through the use of checklists, cheat sheets, communication tools and established duties that are proven to keep contract goals and deliverables on time and within budget. We strive to ensure that innovation and efficiency work hand in hand as business practices and contract management continue to evolve. ISC leverages the latest management software tools and monitored platforms to provide full transparency —allowing contract elements to be accessed globally and evaluated both internally and from a public perspective. These tools enable us to not only manage city- wide contracts with precision but also track feedback, analyze trends, and strengthen engagement with external audiences. ;.asana A project management tool that enables teams to organize tasks, assign responsibilities, and track progress in real time. • schedule ISC team update meetings, via Teams, in -person, and phone • Review task list and deadlines Additional Management Tracking Tools <01> Meltwater A media monitoring and analytics platform that tracks news, social media, and online content to provide insights on brand presence, audience sentiment, and industry trends. • Submit Project Updates to CMB • Produce and update calendar of upcoming contract meetings and community special events/holidays > PublicCoordinate A stakeholder management platform that streamlines outreach by organizing contacts, tracking communications, and monitoring public feedback for infrastructure and community projects. • Submit monthly outreach reports with inquiry logs • Conduct CMB PM and ISC Team upcoming activities forecasting meetings • Issue monthly invoicing with back-up • Generate monthly outreach summary reports with engagement analytics inTUIT qulckbooks An accounting software that manages invoices, expenses, payroll, and financial reporting to ensure accurate and efficient contract and business operations. • ISC PM communications for QA/QC and task management • Coordination for miscellaneous outreach and assignments • All project PMs and CMB are copied on all email correspondence and calendar invites • Ensure Ongoing community engagement and Wd visits • Oversee consistent logging in project inquiry logs • Establishing policy for initiating projects using CMB communications guidelines • Updating all staff on CMB policy changes PROJECT MANAGEMENT TOOL BOX 2.1 ORGANIZATIONAL CHART - ISC STRUCTURE COMPLIANCE WITH T-HE-TERMS OF THE R_FQ ISC will coordinate all aspects of each task and contract deliverable through the Office of Marketing and Communications. All staff assignments and approvals will be confirmed in writing through Mr. Pulido and his team. ISC currently collaborates with Neighborhood Affairs Coordinators Lauren Firtel and Gabriella Gonzalez to align outreach activities prior to public communication, and we will continue to follow this established chain of command to ensure consistency and compliance. ISC remains in good standing with the State of Florida Division of Corporations and will maintain this status throughout the duration of the contract. In addition, ISC complies with all insurance requirements and will coordinate with Mr. Pulido to submit updated Certificates of Insurance as policies are renewed. This proactive approach ensures uninterrupted compliance and prevents any delays in invoice processing or payment. This contract requires a specialized understanding of outreach activities in relation to preparing Consultant Service Orders (CSOs). ISC is well -versed in this process and prepared to develop staff hour proposals and budget estimates that align with the purpose and scope of each assignment. Ms. Larraz6bal brings extensive expertise in resource allocation and in estimating time and expenses for individual tasks under this contract. She will coordinate with Mr. Pulido and his staff to review upcoming assignments and generate accurate CSOs tied to schedule and funding requirements. One to two months prior to CSO completion, Ms. Larraz6bal will follow up with Mr. Pulido to confirm that funding is being utilized efficiently and within budget, or to address the need for extensions and additional resources if necessary. Additionally, Ms. Larraz6bal will provide dedicated oversight to QA/QC all billing, ensuring invoices are accurate, error -free, and submitted in a timely manner. 7270 NW 12 Street, 31 E 305-640-8122 www.iscprgroup.com Suite 730, oN Miami, FL 33126 2.1 ORGANIZATIONAL CHART - ISC STRUCTURE We house pre -fabricated CMB event signage, tablecloths, chairs, outdoor tents, podiums and audiovisual equipment to host any special events including ground breaking and ribbon cutting ceremonies, press conferences and other public meetings. •-NEIGHBORHOOD Having worked in nearly every neighborhood within CMB, our team possesses an extensive list of stakeholder databases filled with contact informotion, phone numbers and email DATABASES addresses of residential and businesses property owners, occupants and house managers. We have over 5,000 registered email addresses available for CMB use. We have access to GIS applications to pull real-time stakeholder data. Our local and global campaign success cannot be done without strategic partnerships. We have strong relationships with Miami Beach Police, Transportation Agencies, Homeowners Associations (HOAs) and community groups as well as other government agencies and media to assist in spreading the message across all platforms. To stay ahead in an ever -changing digital landscape, our team leverages advanced online applications and AI -driven tools to maximize community outreach and expand engagement. Platforms include Constant Contact, MailChimp, Zoho Survey, SurveyMonkey, Slido, Zoom and GoToMeeting/Webinar, and ReStreom —streaming live to 50+ platforms —enhanced by AI -powered onalytics, content creation, and audience targeting Our in-house production team transforms ideas into dynamic content and delivers them instantly. We are equipped with a full suite of audiovisual hardware, drone photography and videography tools, and professional broadcast technology including Ecamm and Blockmagic systems. In addition, our fully equipped podcast studio allows us to produce on -camera interviews with subject matter experts, ensuring high -quality storytelling across all platforms. 7270 NW 12 Street, 32 E 305-640-8122 www.iscprgroup.com Suite 730, oN Miami, FL 33126 THE 'A' TEAM Our key staff identified for this contract currently serve the City of Miami Beach, providing public involvement outreach for neighborhood improvement projects involving street raising, pump station construction, seawall installation, environmental projects and other initiatives. A distinct advantage of the ISC team is our ability to design outreach plans from the perspective of the affected stakeholder and neighborhood while also reviewing engineering plans, following technical discussions, and contributing observations that provide the project team with a fresh, community -focused perspective. We are also experts in Special Events and Safety Campaigns generating millions of impressions for our clients. This expertise enables our associates to anticipate impacts and tailor outreach strategies based on the scope of work and the unique needs of each community. Detailed descriptions of the ISC key staff are provided below. Ms. Monica Diaz, Principal of ISC, is a bilingual communications professional with over 21 years of experience in public involvement, public relations, print journalism, and integrated marketing communications. She has more than a decade of direct project management experience, overseeing staff and subconsultants, managing communication budgets exceeding $2 million, and directing local and national marketing campaigns and events. Since 2012, Ms. Diaz has served as Project Manager on this contract, demonstrating a clear understanding of the City's priorities and the ability to deliver effective public information services. On this contract, Ms. Diaz will serve the team as Principal -in - Charge with a focus on QA/QC support and high-level strategy. She brings extensive Miami Beach experience, having led outreach on projects across all districts. Her work includes developing the City's communication program for the City Center 9A Construction Project, authoring the R.I.S.E. Guide for the Office of Marketing and Communications, and serving as spokesperson for major initiatives such as the Miami Beach Convention Center Renovation, the Integrated Stormwater Management Program, and Smart Street Lighting. Ms. Maria Larrazabal will serve as the Project Manager on this contract, overseeing all aspects of contract delivery and supporting special projects as needed. A seasoned communications and public information leader with more than 20 years of experience, she has developed and implemented high -impact outreach strategies and media relations for transportation, infrastructure, technology, and destination projects across the United States, Latin America, and Europe. Currently, she serves as the Director of Operations and Business Development for the Firm and responsible for managing strategy and client relations company- wide. She currently supports the City as the Public Information Liaison for the Lincoln Road at Drexel Avenue Construction Project in Miami Beach, where she leads stakeholder engagement, media relations, and proactive community communications for one of the City's most visible capital improvement efforts. In this role, she ensures residents, businesses, and visitors are informed and engaged through strategic messaging, tailored outreach, and relationship -building with community leaders, business owners, and the public. Ms. Larrazabal is skilled in managing high -profile events and most recently partnered with the Miami - Dade Transportation Planning Organization (TPO) to organize and execute the Bike -Friendly Workshop, a countywide initiative connecting municipalities, businesses, and educational institutions to the League of American Bicyclists' designation process. She directed all aspects of the event, from content development to execution, while also supporting the TPO's own application for Bike -Friendly status. Her career in transportation communications spans more than a decade, beginning in 2008 with FDOT District Six's Miscellaneous Construction Projects, where she managed outreach for over 30 roadway improvements. From 2011 to 2014, she served as the Public Information Officer for the City of Miami Beach Capital Improvement Projects Office, leading communications for more than 20 roadway projects, creating department -wide communications policies and guidelines, and managing external consultant teams. She currently serves as the Project Manager for Districtwide Communications consulting services for FDOT overseeing multiple task work orders, staff and facilitating the management of more than 60 active design projects, as well as oversees the Districts work program and coordination with elected officials. This deep transportation expertise, paired with her broader leadership in agency and corporate communications, positions Ms. Larrazabal to provide strong project management, strategic oversight, and hands-on support for this contract. Ms. Alzate will serve as the Lead Public Information Liaison for this contract, overseeing day-to-day outreach and supporting special projects with direct leadership. She has more than nine years of experience in communications, marketing, and advertising, with a specialization in public relations and community outreach for FDOT Districts Four and Six and the City of Miami Beach. She played a key leadership role in successfully managing the FDOT Okeechobee Road Reconstruction Program, a high -profile initiative with extensive media attention and major construction activities. Bilingual in English and Spanish, Ms. Alzate brings industry expertise and organizational skills that allow her to maintain accurate project records, coordinate with stakeholders, and resolve issues at the lowest level possible. Her project experience includes grassroots outreach and communications for the Palm and Hibiscus Islands Neighborhood Improvements, Miami Beach Convention Center Renovations and Expansion, the Carl Fisher Seawall Installation, 19th Street Pump Station Improvements, and the Citywide Smart Street Lighting Plan. She develops and implements comprehensive outreach plans, coordinates and moderates hybrid public meetings, and engages directly with residents and stakeholders. On Palm and Hibiscus Islands, she hosted a community meeting, conducted over 100 resident field meetings, processed more than 40 DERM drainage permit packages, and secured 80+ harmonization agreements in less than one year. She has coordinated and attended over 100 public meetings, stakeholder sessions, and elected official briefings, and brings experience working with media, executing advertising campaigns, and producing innovative digital content. Ms. Alzate has also successfully planned and hosted eight virtual public meetings, several of which had more than 500 registrants and 400 active participants. She also works closely with the ISC creative team to produce award -winning communications and explainer videos to educate the community on construction activities. Through her leadership, technical knowledge, and trusted relationships with residents, elected officials, and City staff, Ms. Alzate will ensure this contract benefits from proactive communications, effective issue resolution, and consistent delivery of high -quality public outreach. Ms. Veronica Briceno will serve as a Public Information Liaison on this contract, bringing more than six years of experience in customer service, public outreach, and stakeholder engagement. She has successfully managed a wide range of transportation and infrastructure projects across Miami -Dade, Broward, and Palm Beach Counties, including work with the FDOT Districts Four and Six, the Miami -Dade TPO, and the City of Miami Beach. Ms. Briceno is bilingual in English and Spanish and highly skilled in coordinating outreach campaigns, developing project branding, preparing collateral, conducting public meetings, and managing stakeholder databases. Her recent project experience includes serving as Community Outreach Specialist for the FDOT Okeechobee Road Reconstruction Project, where she leads stakeholder engagement, manages outreach staff, and produces innovative project videos and progress photography for one of Miami -Dade County's most high -profile construction programs. Ms. Briceno supports FDOT District Six's Design Public Information Contract, managing social media content, producing monthly reports, and creating digital content. She has also supported outreach efforts for the Rickenbacker Causeway Master Plan, FDOT District Four Districtwide Design Projects, and most recently the City of Miami Beach Beachwalk Reforestation Project, where she coordinated directly with more than 20 condominium associations and hotel properties along the project corridor and was awarded Consultant of the Year by MidBeach Neighborhood Association (MBNA) for her strategic and successful outreach efforts. With expertise in both in -person and digital outreach, proficiency in platforms such as Instagram, TikTok, and X, and experience using creative tools such as Conva, Wix, and Final Cut, Ms. Briceno combines technical skill with strong community relationships. Her ability to manage high -profile assignments, address stakeholder concerns, and implement innovative communication tools ensures she will provide strong, consistent outreach support for this contract. Ms. Maria Camacho will serve as a Senior Community Outreach Specialist on this contract, bringing more than 20 years of experience in communications, journalism, public relations, and community outreach. She has managed high -profile public information campaigns and transportation projects across South Florida, combining her background as a newspaper and magazine reporter with extensive expertise in strategic communications. Ms. Camacho is bilingual in English and Spanish and has developed a reputation for her ability to engage diverse communities, build strong stakeholder relationships, and deliver clear, accessible messaging for complex infrastructure projects. Her recent experience includes leading the FDOT "Alert Today, Alive Tomorrow" Safety Campaign, planning and executing targeted outreach on pedestrian and cyclist safety in coordination with local partners. She has also managed public involvement for major construction projects such as the State Road (SR) 826/Palmetto Expressway Capacity Improvements, where she coordinated with elected officials, community leaders, and engineering staff to respond to public inquiries and ensure accurate, timely updates. Ms. Camacho previously served as Public Information Officer for the City of Miami Beach Venetian Islands Improvement Project, as well as Communications Manager for the Miami -Dade Beacon Council, where she developed marketing and media strategies to strengthen economic development initiatives. She has successfully directed more than five FDOT safety campaigns, organized transportation fairs, managed special events, and developed multilingual collateral for public meetings and outreach efforts. With a foundation in journalism and a proven record in transportation communications, Ms. Camacho provides a unique blend of media expertise, stakeholder engagement, and community relations. Her ability to deliver high -impact campaigns, manage outreach across multiple platforms, and foster trust among residents and agencies makes her an invaluable asset to the project team. Ms. Tatyana Kennedy is a bilingual (Spanish) communications professional with over two years of experience in community outreach, customer service, and marketing. On this contract, she supports Ms. larraz6bal on the Lincoln Road Reconstruction Project and Ms. Briceno on the Miami Beach Reforestation Project, assisting with the development of outreach materials, stakeholder databases, lane closure reports, and collateral creation. She also specializes in video production and editing, website content development, and the preparation of public -facing reports. Her role includes conducting project research, performing door-to-door outreach, and providing logistical support for public meetings, where she assists in planning, staffing, and community engagement. In addition, Ms. Kennedy serves as an Assistant Community Outreach Specialist under the FDOT District Six Districtwide Communications Programs and Special Projects Contract, where she provides event support for traffic safety campaigns, including educating attendees on key safety messages. She is skilled in website creation, social media content development, and site maintenance, as well as file tracking, archiving, and project closeout documentation. Trained in Miami Beach community outreach, Ms. Kennedy brings strong organizational skills, creativity, and the ability to manage multiple tasks simultaneously, making her a valuable contributor to the team. Ms. Brianna Lanzas is a bilingual communications professional with more than two years of experience supporting planning, PD&E, design, and construction projects across South Florida. She currently serves as an Assistant Community Outreach Specialist with ISC, providing outreach support on projects including the I-95 PD&E Study, FDOT Community Safety Campaigns, the Homestead Master Plan, and the Okeechobee Road Reconstruction Program. In this role, Ms. Lanzas plays a key part in executing grassroots outreach efforts, including maintaining project inquiry logs, conducting door-to- door distributions, processing mailers, developing stakeholder databases, and preparing customer surveys. She also assists with the planning and staffing of public meetings, agency coordination, and one-on-one stakeholder outreach. Her ability to manage project records, support community engagement, and provide responsive assistance across Miami -Dade, Broward, and Monroe Counties ensures she is a valuable contributor to the project team. Ms. Leticia (Letty) Siqueiros brings more than 20 years of experience in event planning, community engagement, outreach, and safety campaign marketing. She currently serves as a Public Information Liaison with ISC, providing support on FDOT District Six safety campaigns, including Alert Today, Alive Tomorrow, Drive Safe, and Put It Down. At a recent Put It Down community event, she successfully executed and collected more than 100 surveys in a single day, engaging directly with the public to raise awareness about the dangers of texting and driving. On this contract, she supports the Lincoln Road at Drexel Avenue Construction Project, where she disseminates information to businesses and residents through door-to-door outreach. Ms. Siqueiros plays an integral role in grassroots public involvement, assisting with door-to-door and mailing distributions, organizing and preparing outreach materials, and conducting customer surveys and direct stakeholder engagement. Her approachable style, strong organizational skills, and passion for communications ensure that project information is delivered clearly and effectively, building trust and support among stakeholders. Mr. Norwing Rivas is an accomplished Interactive Web and Graphic Designer with 16 years of experience creating websites, graphics, and multimedia content for government agencies and private -sector clients. Proficient in WorclPress, Drupal, and the Adobe Creative Suite, as well as tools such as Premiere Pro, After Effects, Cinema 4D, and Motion, he specializes in transforming complex project information into clear, engaging digital communications. Mr. Rivas is also well -versed in the City of Miami Beach's templates and graphic protocols, ensuring all materials align with established standards. He successfully generated cutting -edge graphics for the Environment and Sustainability Department by designing renderings to further explain the proposed landscape along the beachwalk throughout Miami Beach. This effort aided in the overall strategy for community engagement and consensus building on the project. His recent work includes developing graphics, interactive maps, videos, and website content for the Miami -Dade TPO Long Range Transportation Plan (LRTP), the Safe Streets Summit, and the City of Miami Lincoln Road Reconstruction Project. He also contributes creative design to FDOT's safety campaigns, including Ride Smart and Alert Today, Alive Tomorrow, helping to deliver impactful, audience -focused outreach. Mr. Rivas' past project portfolio includes the Palm and Hibiscus Islands Improvement Project, Miami Beach Convention Center Renovation, TPO Northeast/Beach Corridors Land Use Study, Palmetto Express and 75 Express, and the SR 5/US-1 Federal Highway Bridge PD&E Study. His blend of technical expertise and creative vision ensures high -quality, accessible, and engaging communications across all projects. Mr. Sean Saliva will serve as a Graphic Designer, Webmaster and Digital Media Specialist on this contract, bringing more than 15 years of experience in web development, video production, and digital media design. He has delivered innovative digital solutions for FDOT Districts Four and Six, the South Florida Regional Transportation Authority (SFRTA), the Miami -Dade Transportation Planning Organization (TPO), and multiple private -sector clients. Proficient in WordPress, Drupal, Sitefinity, and Adobe Creative Suite, as well as HTML and CSS, he specializes in responsive web design, interactive mapping, video production, and collateral development, with a strong focus on ADA compliance and user accessibility. Currently, Mr. Saliva is leading the development of the FDOT Safety Resources Website while producing engaging videos and graphics for FDOT safety campaigns, as well as for ongoing construction projects —several of which have achieved over 3,000 views and measurable increases in website traffic through FDOT's social media platforms in a single day. His recent highlights also include designing the Be Rail Smart Campaign website, producing a 360' virtual hearing room for FDOT District Six's Five -Year Work Program, and creating interactive GIS mapping tools for the 2050 Regional Transportation Plan. He has long supported high -profile projects such as the Okeechobee Road Reconstruction Program, where he is implementing AI -driven technologies to streamline workflows, online inquiry logs and deliver fresh, creative content for the public. With his proven ability to blend technical expertise, creativity, and innovation, Mr. Saliva ensures impactful, user -focused digital solutions that expand outreach and engagement. Mr. Andre Souza will serve as a graphic designers and Audio/Visual expert on this contract, bringing more than 15 years of professional experience in audiovisual production, photography, and graphic design. A trilingual professional (native Portuguese, fluent in English and Spanish), he supports ISC in a diverse capacity as the in-house videographer, photographer, and FAA - certified drone pilot. He manages audiovisual setup for meetings and special events, produces project videos, and provides graphic design support. Recently, he contributed to the City of Miami Beach Reforestation Project, where he produced drone footage and photography, and he is recognized as a leader in the industry for producing hybrid live -stream video content that enhances public engagement and accessibility Mr. Souza has taken his video production skills to new heights by supporting the Golden Glades Interchange Project and producing storytelling -based videos that help deliver critical safety messages to the public. His productions have achieved notable success, with FDOT safety campaign videos generating more than 60,000 views on FDOT's YouTube channel and millions of impressions overall. He has also produced content for the FDOT Freight Mobility Trade Plan (FMTP) Regional Forum, the Miami -Dade TPO "TPO on the Go" video series, the American Council of Engineering Companies (ACEC) Conference, and the Collins Avenue Mobility Study. In addition, he has delivered exclusive Filming for the FDOT Aviation Department, drone footage for the Miami Beach Convention Center Renovations, and video coverage for the FDOT Palmetto Expressway Capacity Improvement Elected Official Tour. Frequently called upon by FDOT leadership and even the Governor's Office for high -profile audiovisual requests, Mr. Souza is valued for his creativity, technical precision, and proven ability to deliver impactful content that strengthens outreach and public understanding. Known for his responsiveness and technical expertise, Mr. Souza is frequently called upon by FDOT leadership and consultants to provide last- minute audiovisual support, including for high -profile requests from Central Office and the Governor's Office. His creativity, technical precision, and commitment to quality make him an invaluable asset to this contract and the communities it serves. Overview and Range of Services Infinite Source Communications Group (ISC) is a full -service communications firm specializing in public information (PI), public relations (PR), marketing, branding, website development, and graphic design. We work across local, regional, and national scales — and are proud to be 100% local, with headquarters just 15 minutes from Miami Beach City Hall. Since our founding in 2009, ISC has led public outreach and engagement for more than 400 projects. These include infrastructure improvements, transportation initiatives, special events, public safety campaigns, and disparity studies for municipalities, government agencies, nonprofits, and businesses across South Florida and the U.S. We've executed outreach in every municipality and census -designated neighborhood in Miami -Dade County and have built long-standing relationships with elected officials, agency staff, neighborhood associations, business leaders, and residents throughout the region. INFINITE SOURCE COMMUNICATIONS GROUP Proven History in Miami Beach ISC has proudly served the City of Miami Beach for over 16 years, having received the company's first contract in 2009 for the reconstruction of City Center 9A, under the management of Maria Hernandez. Since 2012, ISC has been one of the prime communications consultants under this PIO contract — directly supporting more than 25 high -profile projects across every district of the City. Our team has led the development of Public Involvement Plans (PIPS), executed multi -platform outreach campaigns, coordinated in - person and virtual stakeholder events, and crafted messaging strategies tailored to each neighborhood's unique needs. We have actively supported Capital Improvement Projects (CIP), the Transportation and Mobility Divisions, Environment and Sustainability and the Office of Marketing and Communications. Some notable projects include: • Palm and Hibiscus Islands Neighborhood Improvements • Convention Center Park and Expansion • Sunset Harbour Pump Station and Road Raising • Miami Beach Convention Center Renovation • The R.I.S.E. Guide for Resilience Communications (deployed Citywide and across Resilient305) • Lincoln Road Reconstruction Project (Current Phase - Drexel Avenue) ISC is often sought after not just for implementation — but for strategic input. City departments regularly consult us to refine outreach frameworks, messaging tools, and branding approaches. Our team is fluent in the City's internal and external communication standards and has helped shape many of its current outreach best practices. Capabilities and Differentiators Our team delivers multilingual, culturally attuned communications in English, Spanish, Haitian Creole, and Portuguese. Our in-house capabilities allow us to manage projects entirely from start to finish — offering: • Public information and stakeholder outreach • Branding and strategic message development • Graphic design, renderings, and collateral production • Virtual/Hybrid meeting facilitation and event support Proven Outreach with Other • Website creation and digital content development • Social media, public relations, and media buying • Rapid -response construction communications All ISC staff assigned to the City of Miami Beach contract are trained in the City's latest graphic and outreach guidelines. Our in-house resources include a full suite of AV equipment, pop-up booths, branded signage, livestreaming tools, and proprietary stakeholder databases — eliminating delays and reducing costs for the City. Regional and Private Sector Experience ISC brings a regional lens to local outreach. We've supported transportation outreach contracts from Orlando to Key West. We have worked with major agencies such as FDOT Districts Four, Five and Six, Municipalities including but not limited to City of Ft. Lauderdale, Miami, Surfside, Bal Harbour Coral Gables, Oakland Park and beyond. This experience has given us deep insight into coordinating across jurisdictions, understanding agency protocols, and maintaining communication across multiple concurrent infrastructure projects. We also bring private -sector expertise to our public -sector work. Clients include: Duck Tours Florida, Gustavo Briand Salon, and Reviv Med-Spa (Miami Beach) • Modani Furniture (nationally and in Canada)L'Appartement Concept Store, Electric Vehicle Institute, and Pompano Beach Chamber of Commerce • Voices Elect and Partners in Education of Broward County This diversity of experience equips us to integrate emerging communication trends into our government contracts, while staying rooted in the values and expectations of Miami Beach residents and leadership. Team Strength ISC is composed of seasoned professionals with extensive experience in outreach, communications, and stakeholder engagement. Our team includes public information officers, community outreach specialists, graphic designers, web developers, and administrative support — all of whom are prepared to serve as a seamless extension of the City's staff from day one. We understand how to translate complex technical project details into accessible and meaningful information for the public. We know the neighborhoods, the key players, the common concerns — and most importantly, we know how to listen and respond in ways that build trust. Government Agencies Agencies Districtwide/Citywide Contracts • FDOT D6 Construction Public Information • FDOT D6 Miscellaneous Public Information • FDOT D6 Traffic Ops, Planning and GEC Contracts • FDOT D4 Design General Assignment • FDOT D4 Office of Modal Development Major Construction • FDOT Alton Road and Collins Avenue from 5 Street to Michigan Avenue • FDOT Golden Glades Interchange Improvements • FDOT Okeechobee Road Reconstruction • FDOT Biscayne Boulevard Reconstruction • FDOT Palmetto Express Design and Construction • FDOT 75 Express Design -Build Construction Installation • WASD South Miami Heights Water Main Safety Campaign_. • FDOT Central Office Florida Transportation Plan • FDOT District Six Drive Safe, Put it Down, Alert Today Alive Tomorrow, Ride Smart, Target Zero • FDOT District Four Be Rail Smart and Truck Safety • FDOT 1-75 Palm Blvd Park & Ride Marketing Campaign t-ounty-Wide/Citywide Initiatives • SMART Plan Corridors — TPO East/West-Beach Corridors, North & FDOT Kendall Corridor Studies • TPO Factors Affecting Transit Ridership • SFTRA 2045 LRTP Website & Social Media Special Events • Miami -Dade TPO Industry Forum 2025 • Safe Streets Summit 2024 • TPO Bicycle Summit — 1 st and 2nd Annual • FDOT Doral Freight Summit FDOT Hialeah Freight Industry Forum • FDOT 5-Yr Work Program Hearings since 2016 • FDOT Days 2018 & 2020 • Ciclovia Open Streets on Calle Ocho • Miami Gardens Drive Park & Ride Ribbon Cutting • Cruizn' for Crime Stoppers Motorcycle Run • Miami Dade Transportation Summit Special Projects • Governor De$antis emergency press conferences • FDOT District Six Style Guide & Social Media Strategy Miami , ' FDOT Aviation videography & drone footage • TPO Social Media Messaging South Florida ' • CUTR Bike/Ped Focus Group Neighborhood Project: Palm and Hibiscus Islands Neighborhood Improvement Project - Design - Build Scope of Services: Neighborhood Reconstruction, Utility Upgrades and Road Raising, Utility Undergrounding and TECO Gas Relocation Coordination 0 Project Description and Role: Miami Beach is installing three pump stations, a new water line, drainage structures, roadway reconstruction and hardscape features in one of Miami Beach's most affluent neighborhoods, Palm and Hibiscus Islands. ISC was assigned to lead public outreach and serve as the main point of contact for all public inquiries. We were tasked with developing an outreach program and included organizing a groundbreaking ceremony, community meetings, developing project maps, advisories and other materials needed to manage the communications on the project. Key coordination items include working directly with the contractor to fulfill the execution of obtaining license agreements for driveway harmonization, back to front water meter conversions, and ongoing construction operations with hundreds of residents. In addition, the team was responsible for tracking all adjacent projects including TECO gas relocations, utility undergrounding, and private construction. The PIO team was responsible for obtaining over 200 signed water meter conversion agreements and over 100 property harmonization agreements. In addition, working with the community on a daily basis to communicate ongoing construction activities. We are tasked with the distribution of weekly community updates, scheduling and attending field meetings, maintaining daily call and inquiry logs and developing project information. This project is one of the first sea level rise mitigation improvement projects in Miami Beach and is referenced when implementing future infrastructure improvement projects. Overall ISC has built strong community relationships as a trusted source, conducted hundreds of meetings and built consensus on roadway harmonization, sent more than 185 advisories via constant contact to the community keeping them informed of all activities. PUBLIC MEETING Palm and Hibiscus Islands ; Neighborhood Improvement Project .rybNM.ed CIA M�ealov� rh P.ew+.b.00 +TMy rr -rd �. pcYt+me arw nwYp fn.o.I�vnOP. md� Noa 4,oe wssncese �es.ne�c.a. Facility Project: Miami Beach Convention Center Renovation and Expansion Scope of Services: Renovate and reconstruct portions of the Miami Beach Convention Center and the surrounding areas. Project Description and Role: ISC was contracted to oversee communications for the renovation of one of Miami Beach's most famous venues and historic building. We represented the City Manager's office by coordinating all construction related activities with surrounding stakeholders, the media, sporting events and special events such as Art Basel, Design Miami, Miami Marathon and the Auto Show and religious holidays. The team developed a detailed communications plan and outreach collaterals with a branded project design that was used for the life of the project. We maintained a calendar of outreach activities that outlined a series of e-blast notifications based on project milestones and MOT. In addition, we maintained a comprehensive weekly outreach report that identified pending inquiries and upcoming events with various venues such as the Botanical Garden, Holocaust Memorial, The Fillmore and New World Symphony. ISC was challenged with coordinating all events during major construction operations and managed to successfully work with these venues to maintain business operations. Many residents who reside adjacent to the building were affected by noise and operations occurring after hours inside the building. ISC anticipated activities, notified the residents in advance and responded to complaints after hours as needed. The team worked with Marketing and Communications and the City Manager's Office to distribute notifications via social media and to all staff members as needed, in addition we responded to local and national media requests and participated in regular tours recording the progress of the project through project videos. We also documented all outreach activates in weekly e-blasts via Constant Contact to more than 1,000 stakeholders and worked with the project team on a monthly outreach report that was presented to the City Commission. BEACH + en 41AIBEACH f✓IAMIB Park Project: Convention Center Park Scope of Services: Installation of a new park where the P-3 Lot was located as part of the Miami Beach Convention Center Renovations 0 and Expansion Project. Conduct community outreach and stakeholder coordination meetings. Project Description and Role: ISC is in charge of spearheading all community outreach activities as it relates to the construction of the new Convention Center Park, located where the P-3 Parking lot previously existed adjacent to City Hall. This 5.8 acre park features 500 new trees and stunning public art. Additional features include open lawn spaces, shade areas, walkways, lighting and a veteran's memorial, public restrooms and a flexible area space. The team assists with the execution of the groundbreaking ceremony, generated a project fact sheet in English and Spanish, construction advisories and disseminates information via door-to-door and Constant Contact. All materials were developed using the R.I.S.E. Guide templates and vetted through the Communications Office. We also maintained an events calendar to assist with adjacent event coordination that would affect this work such as Art Basel and Design Miami and special events at the Botanical Garden and Holocaust Memorial. Ongoing activities include the coordination of roadway and sidewalk closures along Meridian Avenue, street closures on 18 Street and 19 Street as adjacent project utility work from FPL and other companies. Information was sent not only to local residents but via the Communication's Office social media and a -blast platforms as well as through the City Manager's office to inform staff of ongoing construction. We are responsible for attending progress meetings, documenting all outreach activities and assisting the team as needed. 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July 29 unAl Wedrladay, luFy 31, In larg 20Oy . 1� mimmae cangmta�. ma �aad clawnes wie m dare m phones lSee maps o day.ld� 29 - rk9 1, cbsmg on� jf h6a�md 6a angnl o Tuesday, Jdy 30 Phae 2. casbg ore sm06aurd and naN d Tare dung le N949Ned area o wed —lay, July 31 -Place 3, doung are nadboad lore dag 1M hsgh 9Ned o A pd- dFber will 6e rn sik M.— use moron 9nd Pas - Vim' l 9renran b 4* deans • %ear adhere b W- parking—-. poss.d Fa salary Nrposes, 9 --fin k— wmh a —1. aP around Pa site. AJI conmanon e wtll aka plot¢ within M terra !1 Jjt • w, le e0 d mnmclan raise is pecled dunr�� tti Who to Caawd 3 0 For mae Wom , conaci IA,- Alm. of 305560. 8218, morbelscpgoup can a Hti1 www mamiM«i�N aw/tip �>. Special Project: R.I.S.E. Guide Scope of Services: Special assignment, Template Development, Graphic Services, Talking Points, Protocol and Style Guide Development 0 Project Description and Role: Project Description and Role: ISC was charged with developing the R.I.S.E. Guide, a comprehensive style and protocol guidebook to serve as a resource for City employees, as well as consultants to communicate and engage with Miami Beach residents using a cohesive message and uniform look. ISC was responsible for meeting internally with the City's ULI Communications Sub -Group, mode up internal departments, to discuss communications tactics and protocols. ISC took the recommendations from the ULI report, requests from the ULI Communications Sub -Group and utilized ISC's Miami Beach field experience to generate this comprehensive style guide for communicating externally to the public. We were also responsible for generating collateral templates and reporting framework. ISC worked directly with the Marketing and Communications office to generate a Frequently Asked Questions section on Resilience with the intent for internal departments to be able to respond to the public with a consistent response and message. The City adopted the R.I.S.E. Guide as a tool that is now utilized on all projects at the onset of a project within the City. It was also presented to other local municipalities in an effort to adopt similar strategies Countywide for a unified message throughout South Florida as it relates to resilience. Template Development Included: • Advisories and Door Hanger • Monthly Report • Community Impact • Neighborhood Profile Questionnaire • PowerPoint • Customer Survey • Project Charter and R.I.S.E Plan • Letterhead Citywide Resilience Project: Jacobs' Prime Contract No. RFQ 2018-312-KB within the City of Miami Beach for the Blue Green Stormwater Infrastructure, Road Elevation Strategy, and Neighborhood Project Prioritization Scope of Services: Public Involvement Planning, Community outreach, Community Meeting Coordination and Promotions, Graphic Services, 0 Presentations to City Commission Project Description and Role: ISC provides Public Outreach, Community Engagement and Stakeholder Management services in support of Jacobs' Prime Contract No. RFQ 2018-312-KB within Miami Beach for the Blue Green Stormwater Infrastructure, Road Elevation Strategy, and Neighborhood Project Prioritization. ISC worked with Jacobs, PWD, and Marketing and Communications to plan and execute citywide community meetings, one in September 2019 and the other in January 2020, to discuss the City's latest efforts on the Blue Green and Flood Mitigation efforts. ISC was responsible for working withJacobs to prepare all meeting presentations, interactive engagement activities and visual displays for public viewing. ISC developed the PIP for educating the public, conducted project research, developed meeting materials and assisted the City with disseminating the meeting invitations via Every Door Direct Mail (EDDM), door-to-door distributions, and e-blast notifications. ISC was able to utilize the City's existing resources and work with the team to place advertisements in the Miami Herald, post on social media, and stream the meetings live via MBTV and Facebook. The team received more than 203 attendees and 50 comments from the public. We understand that documentation is key and we were able to generate detailed reports capturing all outreach efforts and participation outcomes as well as generated a record of frequently asked questions that were used to present to City Leadership, the Sustainability Committee and Miami Beach Commission. Accomplishments include Generating interactive engagement at public meetings to get neighborhood specific feedback, supporting the City with fulfilling media inquiries, informing and engaging more than 50,000 residents through the use of direct marketing, social media, e-mail notifications and streaming live via MBTV. Safety Campaign Project: Districtwide Communications Programs and Special Projects for District Six's Traffic Operations Office for the Florida Department of Transportation Scope of Services: Safety Campaign Development, Marketing Materials Design and Printing, Event Planning, Pop-up Events, Media 0 Relations, Graphic Services, Social Media, Website Development, E-Blast Marketing via Constant Contacts Project Description and Role: Through this contract, ISC leads the development and management of local safety campaigns across Miami -Dade and Monroe counties, including Drive Safe Aggressive Driving, Put It Down Distracted Driving, Alert Today Alive Tomorrow, Ride Smart Motorcycle Safety, Bike/Pedestrian Outreach, ASCT, and Walk Wise. For each campaign, the team builds partnerships, produces trilingual (English -Spanish -Creole) materials and branding, coordinates events, and manages social media, web, and media relations. At the conclusion of every campaign, ISC performs data analysis and reporting to demonstrate performance and success. These efforts have also yielded extensive earned media coverage, amplifying safety messages to mass audiences across South Florida audience. Over the course of this contract, ISC has significantly expanded digital and community outreach efforts, increasing online impressions by the millions through the production of innovative storytelling -based PSAs. Leveraging AI -generated b-roll footage and creative video strategies, ISC has elevated safety messaging —achieving more than 60,000 views on YouTube for a single PSA and generating measurable growth in public engagement. ISC has also integrated new digital engagement tools such as SurveyMonkey, expanding community reach and collecting thousands of survey responses and feedback from the general public to inform campaign strategies. In addition to digital expansion, ISC has strengthened community partnerships and visibility by securing participation at major Miami events including the Susan G. Kamen Breast Cancer Walk, Coconut Grove Art Festival, and the City of Miami Beach Back - to -School Event. Project: Districtwide Public Communications Consultant Services for Miscellaneous Projects and Special Events in Miami -Dade and Monroe Counties, Florida Scope of Services: Provide a full range of support services including Community Outreach Specialists and Assistants, along with in-house Graphics, Web, and Audiovisual teams to deliver comprehensive public engagement, digital content, and event production. Project Description and Role: ISC successfully serves FDOT as the lead Districtwide Public Information (PIO) consultant, aswell as provides PIO on transportation projects for all phases throughout Miami -Dade and Monroe counties. We are spearheading design public outreach for two of the largest reconstruction and road raising projects within FDOT District Six along Alton Road from Michigan Avenue to 43 Street and from 43 Street to Allison Road. Under this contact, ISC has handled numerous design projects within the City of Miami Beach. Additional work includes planning and implementing Community Awareness Plans (CAP), developing and disseminating project materials to the community in - person, via mail and e-mail distributions, working with local elected officials and other government agencies. We generate project material such as notification letters, fact sheets/post card templates which reduced printing and postage costs by 60%. We develop press releases website project pages, project videos, and other graphics and collaterals at the request of the Department in English, Spanish and Creole. U The team assists the Department with coordinating special events, providing support to Central Office and the Governor's office. Achievements included the launch of a FDOT Public Information Process Style Guide, Implementing Electronic Archive System, the development of an Agency Stakeholder Database, creating Public Information QA/QC Process Form. These PIO processes are currently utilized as FDOT communication standards for all PIO consulting firms serving the Department. In an effort to facilitate communication efforts with the community, ISC encouraged the PIO Office on the use of FDOT social media including Facebook, X, Instagram and YouTube. We play an important role as the Department's Intergovernmental Liaison for the Tentative Five-year work program. ISC is trusted source for handling a variety of tasks, most recently have been asked to produce various videos, talking points and presentations for special projects including the development of their 360 Virtual room https://app.cloudpano.com/tours/fGOskxt26. NW M 91 ., — r_ AN � s NW 179 a NW 170 SI Project: Miami -Dade Transportation Planning Organization General Planning Consultant (GPC) [E-18-TPO-01] - WO 19 Social Media Support Scope of Services: Social Media Support for the Miami -Dade TPO Public Participation Plan. Project Description and Role: 0 The purpose of this work is to continue the full spectrum of social media services that includes the communication of theTPO's mission, strategic planning, creative content development, and performance reporting. The Miami -Dade TPO has utilized our services since March 12, 2019 to maintain its social media platforms that include Twitter, Facebook, Instagram, Linkedln, YouTube, and SlideShare. ISC's responsibility is to not only manage accounts, we develop weekly campaigns to educate the Miami -Dade County citizenry about how they can become involved in the Miami -Dade TPO's transportation planning process. Social media activities are planned and implemented in coordination and in compliance with the Miami -Dade TPO's Public Participation Plan (PPP). We adhere to the TPO's adopted Social Media Policy within the PPP, and execute a full spectrum of social media services, weekly team communication, strategic planning, creative content development, and performance reporting. Since ISC's inception we have increase public awareness of the Miami -Dade TPO's programs and transportation planning process, while growing followers. Informed the public about the benefits of participating in the Miami -Dade TPO's transportation planning process and document all special events. Manage digital strategic alliances with transportation partners by sharing content on the TPOs platforms. Lastly, we transformed the TPO's branding and overall creative presence through the use of logo placement protocols, uniform template graphics and fun easy - to -read infographics. Furthermore we produce the TPO on the Go Video series, plan major conferences and events such as the 2024 Safe Streets Summit and the upcoming 2025 Industry Forum to be held this fall 2025. Project: SR 25/US 27/Okeechobee Road Reconstruction Projects Scope of Services: SR 25/US 27/Okeechobee Road Reconstruction Projects. ISC was contracted to lead community outreach and public information efforts for the Okeechobee Road Reconstruction Projects. Project Description and Role: Aspartof this role, the Public Information Officer manages daily incoming emails and oversees contract staff by coordinating preparations for upcoming events and activities, assigning tasks, reviewing materials for quality control, and conducting follow-ups after each event. The PIO also maintains consistent communication with project managers and CEI teams through regular check -in calls and text messages and is responsible for developing and distributing outreach materials, including press releases, flyers, and email campaigns. ISC developed the project's brand identity, establishing fonts, color schemes, and visual standards used consistently across all communication platforms, including social media, videos, presentations, flyers, and more. ISC also maintains a detailed inquiry log to document all public inquiries, complaints, and damage claims. Weekly outreach efforts involve sending email notifications to approximately 1,800 recipients via Constant Contact and regularly updating the project's interactive online map. Since its launch in 2023 with just 11 users, the map has grown to serve over *I 19,257 users. Project information is also shared via Every Door Direct Mailers (EDDM), across social media platforms including Instagram, X, Facebook, and YouTube with 45 branded posts published in 2024 featuring custom graphics, videos, and reels. To further increase public awareness, ISC has implemented targeted marketing campaigns, including LED truck advertisements, billboard ads for upcoming construction phases, producing 2,980,000 impressions, and both digital and static gas station ads. These 30-second commercials played at 29 local stations throughout the project area. Additional efforts included cinema advertising and Geo-Fencing site -targeted digital ads, generating over two million impressions and 2,200 direct clicks to the project website. Community engagement also includes monthly pop-up outreach events and door-to-door efforts in collaboration with local businesses and nearby municipalities. In 2024, ISC hosted over 32 outreach events with a reach of over 5,000 across the project corridor. FQ STATE ROAD ISR125 US 27 OKEECHOBEE ROAD RECONSTRUCTION PROJECTS ox WIPF �• .ems®wre.m.�.,,..�a.�o:n.m�..w OKEECHOBEE ROAD Fo�T� PROJECT SEGMENTS OVERVIEW y Environment & Sustainability Project: Beachwalk Reforestation Project Scope of Services: Installation of 650 trees along the entire Beachwalk. 0 Project Description and Role: ISC was contracted to lead community outreach efforts in response to negative feedback surrounding the project, originally scheduled for August 2024 but postponed to 2025. The City's goal was to foster positive dialogue and encourage residents to voice their feedback. The outreach strategy focused on engaging stakeholders along the Beachwalk, offering detailed information and customized renderings to address their feedback. ISC's responsibilities included coordinating one-on-one meetings with property owners and associations along the Beachwalk, developing meeting summaries, creating individualized renderings to show proposed tree placements, and maintaining a detailed record of all interactions and feedback in Excel. Since January 2025, ISC contacted approximately 100 properties along the Beachwalk at least three times through phone and email, with consistent follow-ups to schedule meetings. Between late January and early May 2025, ISC and the City of Miami Beach's Environment & Sustainability Department held field meetings with representatives from 41 properties, including board members and building managers. These efforts resulted in 31 customized property packets, each containing a meeting summary, before photos, renderings, proposed trees, and a visual representation of the Ciy's vision for the Beachwalk. ISC also met biweekly with the City of Miami Beach's Environment & Sustainability Department and the Office of Marketing and Communications to review and discuss progress and concerns. Creating renderings presented a unique challenge, as each Notable accomplishments include being named "City Vendor property had different preferences for tree types and placements. of the Year" by the MiclBeach Neighborhood Association for This required tailored graphic design and precise execution, outstanding community outreach and successfully engaging including capturing accurate angles using drone photography. nearly half of the properties along the Beachwalk through direct feedback and participation. Project: Lincoln Road Reconstruction Improvements at Dexel Avenue Scope of Services: Transform a portion of Drexel Ave from Lincoln Lane South to Lincoln lane North into a pedestrian -only corridor. Project Description and Role: In July 2025, the City of Miami Beach kicked off the second of four Phases of Improvements destined for the Lincoln Road District, an initiative that seeks to revitalize the corridor and even transform certain areas into pedestrian only walkways. Construction on the iconic Lincoln Road Corridor requires extensive coordination not only with the tenants within the corridor but the Lincoln Road Business Improvement District. And so the team at ISC helped the Capital Improvements Projects Office develop a strategic communications plan that not only included securing support from the Lincoln Road Bid but also extensive, personalized communications with the four tenants and residences impacted by the work. Outreach to date has included 1-on-1 meetings with the properties most impacted; a community meeting in which the project team showcased the overall vision for the corridor and specifically the improvements slated for Drexel Avenue; door -to -doors announcing the commencement of the work; and fielding ongoing inquiries. A major component of the work is helping existing tenants showcase that they are still open for business - and so ISC's Graphics Team has developed several pieces for the corridor, including custom construction mesh fencing that includes a project rendering and way finding signs to guide pedestrians through the construction work zone; the primary construction project signs that designate construction has kicked off (shown below); and is currently developing custom A -frames for each business between Washington Avenue and Drexel Avenue along Lincoln Road that promote that stores are open. The project scope includes: • Pedestrianize Lincoln Road at Drexel Avenue • Add landscaping and new planters • Build a new outdoor performance space at the intersection of Drexel Avenue and Lincoln Road • Minor underground drainage and electrical improvements pvs d nd �w Fv.. amF� ww sudF a I,mM u. we .b a p.d«MvwEf mwmr cippao.ip a dw, i.o.. wioW� .ranw b �d..t boor« ad .dba �� ew.w �'V. b^�'9 ob D.d•✓a �i � a rw w�bv p.Ao�rmo.pma�.mY�Ibd C«rr.w YIU« nq.d Dey�. Msyw Sew.• M«�« Er.bm Com I.d o.porlw.a b+pF Akgmi.. aY N ^Y f.i<1 Corgnn.. I ado 1 WGm Iwm ma. od..IFe p�6rY ■Krew'"'peMgCod. Rda+E. Gmudo Miami Public Mario L, Beach Public Public Information CMB Capital P Lavron Firtel As rt of M Capitol Ira d Pr pa pi provelne Program ICIP(, our seam was connooed by the City of Miami Beach m provide public information services on the Right of Way and Facilities Maria A, Informmion Information Uaiwn, Assistant, improvements Miami Beach CIP 305.673.70T City projec y-m ,, - p po Cowruction contract which invobes more than 200 C is We eNectrvel ro conshuctan public idormation to the rosideds of Miami Beach and handles I Veroni- B, Mw-12 Nov-25 f 600,OfJ0 13 yson Services Right Connocl Graphic and Projects Office LauronFinel@ pml.d r.gues: W, developed a full campaign including templates for collateral: such as door harg,n, Aien, fee sheets, construean advisories and updaros. We taro familiar Tmyana K �/- of W°y °"d T—dissons miambeachfi.gov with propch which ercomp,s Task Work Orders (TWO,) We fatly understand the urgency m e.p,d,hng TWOs in a timely monner when contacted by the Cry. Norwing R, Facilities Andre S Nicole Est—ez FDOT evil-Ied muhimodal improvements along Sate Road (SR) AI A/Collins Aveme ham W 41 Street m W 63 5heet in the City of Miami Beach, Florida. As pa,t of this effort Monica D, Collins Ave Community Communiy Renaissance Florida 786 220.1946 ISC led stakeholder outreach and community engagemed, collr boncnng closely with the Miami Beach Neighborhood Association (MBNAJ, the City of Miami Beach. and muhiple Mono A, Pbnnmg Study outreach in Mid- gnneach Planning De Inventof par .158 de rtmenh ro other meaNn fd communi feedback. ISC fanned and executed fDOi'sfirst-ever wal4,n aria, which was str,amed live online, and or d on outdoor pa 9 B y P - B a gauze Veronica e, Mar-21 lu -22 y f50,000 2 Yvon Beach Specialist Traniumulm ion NEstevez@cities- public meeting adi.,ens to the beach to maximize accessibility and participation. In addition, consensus -building wo,l4shcps were held, rowlnng in highly successful engagemed Norwing R, the—k.com and voluable feedback From residents, b,sines»s, and cammuNty leaders. Andre S FOOT D6 Morita L, DistricMde Mara A, Public Commonly Communiy Veronica B, Communications Outreach Outreach Florida yr, Cynthia Turdos ISC successfully FDO7 .s the lead Distridwnde Public Infomotion (MOI consultant, as well as des PIO on tmn> rtonon is for all hoses throughout Miami -Dude y serves prow transportation projects p g Veronica F, Consuhing Specialists in Specialist Deparlmem of Public Inkrmman 305.470.5225 and Monroe counties. We are spearheading deli public outreach for two of the far st reconshudion and mad raisin projects within FOOT District Si,Six along Ahon Rood From B design P largest B prole To Nana K, Sept-11 Apr-26 f35mf 13 years Services on Mo mi and Assistant, Transportation - Office Cynthia.Turcios@ Michigan Avenue a 43 Street and from 43 Street a Allhon Road and Collins Avenue horn 63 Sr to 75 St and from 4700 Blk to soulh Indian Creek Drive. Under this contract, ISC Lett' S, Miscellaneous Monroe Counties Counties Graphics, Web, District Si,, d.l.a h m has handled numerous design pmjecb within the City of Miami Beach Bdanna L, Projects, Miami- Audiovisual Norwing Dade and R, Andre S, Monme County Sean S Cad fischor Sect Iwalbnon of anew sea wall Construction - Public City of Miami Lauren Firtel 305.673.7071 ISC oversees the installation of the sea wall alon the Collins Canal a c— hmesa the ex d renovations J the Miami Beach Convention Ceder. Our team represents the 9 p pamion an pre»n Mani- Diaz, Wall lnst.11cumn along the Collins Information Beach Miami Beach CIP LcurenFirtel@ Ciys Capital Improvements Projects office by facilitating maiden—, of hoffic plans in conjunction with the Convention Center Project, and Miami Beach Nighschaol, as well as Morb AlzoN, Jon-19 Jan-20 532,810.00 I year Canal. Liaison iami —6fl.go informs the Communi tla Intraction tam. ya rgeo going cons opera Norwi Rivas rig lovcdI.hon of w pomp station inside Construction Lauren Firtel ISC manages all communicano"s for the installation of a stormwater pump station that will serve the Miami Beach Convention Canter. Monica represents the Clty's Capital Monica Diaz, 19 Street Pump the Botanical -Public City of Miami Miami Beach OP 305,673.7071 Im is Projects office b facilaann tenant, of traffic ,ion with the Convention Center Pr e, s I event coordination w4h the fJo10 0 Memorial provemen 1 y g main plain in carryon qe peciaears Maria Alzate, Feb-Feb-18 Jon-20 WOOD 2 5 Staters Garden and ew Convention Inormation Uoiwn ,each Lauailb el@ mlomibs«hA.gov and Botanical Garden, as well as informs the Community at large of -going construction operations. Norwing Riva Center Park (P3 lof Miami Beach Develop Planning - Public Ertel ISC along with Johnson Controls and the Public Works Depo,Imed conducted ouse.,h m the Miami Beach �om ,nry to obtain leedbock,n an effort to develop new cry-dei Monica Diaz. SmartStreet Citywide fighting Information Johnson ControlsMario Miami Beach 705.673.7071 lighting standards. The team tasted a .,in, of internal ideation sessions and presenrmi - addition held communiy meetings with mrous neighbvhood groups FOOT and Almte, Jan-19 May-20 $207,,674.00 1 year Lighting System S standards. Unison Public Works 6` lauranfidel,omibeachA.go Miami-Dada County to ,.plain the need of rM study and capture the primary areas of importance as it ta rotes to lighting. ISC lso concluded technical review commabe meeting Norwing Rivas coordination, sakehdder briefag scheduling, "olldreml development and dmhed Letter, to Ike Comtnhsloner. Planning study Northeast/Beach to obtain Mane Teresina psis work includes studying the vision for the —midor using complete sheeh components and first mile last mile urine... m ImplemeN mass trash. ISC was responsiblefor holding Corridors Land feedback ham Manning - Public Kimley Ham 8 Vikhn-Land. a series of communiy ch... ne. to engage the public. ISC developed the meehng Invitations, developed the stakeholder list. worked m translate this information into English, Monica Di.. U»Scenario ay the cnd Information Ass. Miami -Dodo TPO 3ari,sA Spanish and Creole as well as promoted the meehng via a -mail and local advertisemanh. In addition we worked with the TPO to host a series of Study Advisery Group meetings Maria Alzate, Oct-17 May-20 $63,73636 3yeors and Visioning Sady on land use and use isions for the rift« Irvin@ a.vikhes® mdtpo.org via GoT.Meeting. Norwing Rivas corridor, Jeff Weidner Monica Chase Ave- Plon ro develop rue/34 Street a sharedase pork For residents Pbnni Public ^B - Marlin Engineer- Miami Beach 954.870-5070 Working with the community on the vision for adding a shored.use path for the bcol residents, ISC led the elfods for public outreach by coordinating with City stag 10 plan and Diaz Marla Oct-1B Dec-1B $9,11532 3mom6s and Alton Road Shared Use Path adjacent ro the Information Uaiwn ing Tronsparrotion jweidnerrsa madinen execute a public workshop which included researching the community, conducting door-lo-door distributions, one -Doane meetings, media pbcemenis and onlirro promotions. Alzote, Feasibility Study Miami Beach gtneer- 1°g.co, N° mq G,IF Club. Rivas Emergency Construction Lauren Firsel 17 Street @ Dromage repairs -Public City of Miami Miami Beach 305,673. 7071 ISC managed emergency repairs,, undergmund drainage atthe intersection of Washington Avenue and 17 Street. This work required close coordination of MOT activities and Monica Washington along I7 Street InFormation Beach Public Works taurenFirTel@ wnstrudion operofions with the Fillmore and New World Symphony a accommodate their monthly even, schedule. Citywide advisories were sent to the community and inrernoI smff Diaz Mar-17 Nov-17 $13,940.00 9 months Avenue Drainage one Washington Uaiwn amilh— fl 9. through the City Manager's Office. Avenue. Design for Design. Monica Ch Palmetto Express Express forms Community Florida Depart. Raul Ouintelo Responsible for managing the public involvement as FDOT implements The design of new Express lanes and major roadway improvements along the Palmetto Expressway from 1.75 Mara East/West Coal- along SR 826 Outreach men, of Tronspor- Public Inlormo- 305.470.52T to the Golden Glades interchange. Efforts include developing overall outreach plans, <ollarorols m English, Spanish and Creole as well as hosfing a series of outreach events d Alzote, Dec-17 Dec $112,735,00 3year, dot Deign ham I-75 ro he SpecbBst, anon -District ,ion Office roul.quinreloGD educate and inform the community abor4 the benefits of Express tones, In addition, we recently supported the Palmetto Express Construction,eam with lodlaoerg and over»eirg a No.wing Golden Glades Graphics, Web Six dolstate.fl.us $60,000 English/Spanish rock, media buy to announce new lane configurations of M Express Lanes Rivas,Sean Interchange. Design Saliva Pump Station But Harbour in:ralbeon and Comm, Non Bal Harbour John Oldenberg ISC managed all communications for the insrolbti n of an emergency repair of a wneary wet force main and the installation of a pump station ro sere one of Miami's most Sewer Replace- »we r sys era r -Public Craig A Smith Village Publil 305993.7316 alfl,enrrevdential neighborhoods. Monica worked <b»lywith the Public Works office and the Gy Manage, to ensure all residents were informed of the purpose an need of the» Monica Aug-15 Mar-17 $53,448.48 1yeor merit des rhroughour the throe Information Officer Works Idenb,r @ IO g - balharbourFl.«g improvements, as well as coordinated daily construction impacts. Diaz entire Village. Miami Beach Jo» Gonzalez Sunset Harbour Neighborhood Pump Station installation, Constructon - Public CMB Office of 305,673.7514 ISC.—W.d outreach for the 01 first rood raisin d sloldn msrollonon d a com6ar Sea Level Rise and Soon Ibodio a,r team develo d t advisories, ys 9 °" pump P. y D°Y B- P° Monica mad raising and Public Works Miami Beach OP psegonzokzC door hunger ,and worked closely with the community, bourses»sand City,, address key comtr,dion coordination aems as well as educare dx neighborhood on the benefits for k the be aOL Mar-13 Dec -IS f80,000.00 years 2 yea Station and Pump Stotler andRecPump harmonization. LiaisonInformation Liaison mi omi6e 611. elevating theroadro combat sea level rise. Improvemena gov Miami Beach Roadway feCO° Lower North Bay strucnon, pump C—truc, Central Florida Lauren Firsel Road Neighbor- hood Reconstruc- imd son - Equipment/CMB Capital Improve- Miami Beach ClP 305.673.70T LaurenFirbl@ Design/Build for roadway improvements and pump station installation along Lower North Bay Road. Work included developing o HP and t database, advisories and t Desi pfO1eC project Monca Apr-14 Dec-16 E200,000.00 2years Lion and Pump ,ion and under- a er. Information form menu Projecn miomlbeachfl. mops. In addition, ISC coordinated ground breaking and ri66on cutting events ircluckng the dewbpmeat of all event materials and rolling points Diaz Station Improve- ground utility Unison Office gov marls upgrades. Miami Beach Carlo Dixon City Center 9C Lincoln Road Landscaping Conrructor -Public CMB Capital 305.673 7071 Roadway improvements, sidewalk and landscape instollotion along one of Miami Beach's busiest commercial corridors. The team was responsible for coordinating all Construction Manic, From Washington from and sidewalk 1rFormotior Improvements Miami Beach OP cadadixon@ activities with surrounding businesses, emergency responders and the hotel industry during special events and high peak tourist »awn. We developed advisories, coordinated one- Di— Apt- Sep-13 E 100,000.00 I year Collins Ave- improvemenb. Cwiwn Projects Office omib-1,11, 9- on-one stakeholder briefings, and went door-to-door 1, communkale project information one daily basis. rues FDOT D6 Dishictwide Public Coonkc hit Fhrlda Enrique Tamoyo ISC was re ale lot head�n II oueach again for vodous rcconshu&ion Is in Miami Beach and the smmund�n h as ANon Road from Mich sponsi spear g a prolec - g areas, such Michigan 7]un-13D--167W.,000.007y—, Information Cous Roadway -Public Depanmam of Public to 5 Slreer and Collins Avenue hom 5 Slma ra Unmin Rood We developed the overall marketing and communication strategy for FDOT and waded will, local agencies ro Monica for Miscellaneous ° mhucrhn Inlormotion Trwsponotion - Inbrmotion 305.859.0213 3 5 m unaare all <onsrm<tion related mh,rmation on ° doily balls and developed project marenols in multiple bnguages to large) not only resldems but visiron alike. ISC also Diaz n i ad Liaison District Si. Office o@rkk. umd over E800 in sponsorship donations. in ,i in Miami Beach and e ch m col Surrounding Areas Reconstmcr the �anshuchon Diana Fonrani Miomi Beach South historic South Pont,. CMB Capitol 306.673. 7000 ISC was conha&ad by CMB ro lead ongoing cansnuction outreach and create a se.ies d events leading up ro the grand opening of dse South Point Pork Pier in Miomi Belch In Pointe Park Pier Park Pier into o new ' Publk Ira pmvemmsls Miami Beach CIP d�anofommi@ 2013, ISC e.ecmed the d bmakin d the reconsnuceon d the hisoric In 2014 ISC honed the ribbon cuttin to ina cute the new lacilit Anendance was amid ted gmun 9 pier P 9 ugu Y pO Mmma lan-13 Dec 14 $30,000.00 1 Year Recomhu&ion atha<tian for locals Information Proje&s Office omib.—hR. to reach 20 guests and over 200 were in otlendance. Dioz and ,soo,s. E ison go, Inemll seawall and Guy Less — Dade Aouevord bike path elan bike g - Public Harbour Miomi Beach 954.456.2250 ISC was contacted by PWD to assist with the community ooheach during the inslalbnon of the sea wall and bike park along Dade Boulevard hom Sunset Harbour Drive ro Monica Seawalto ke Path Dade Boulevard Iron Inf—pion Conslro&ion PWD glesseur@har- Meridian Avenue. The majority of coordination occurred vdth the residents of Palm View and the loml businesses along 17 Sheer to inform them of the construction impocts. Dioz Feb-12 Nov-13 E40,000.00 L5 yeon Sunset Harbour to Lamson blur nshuctioo. Meridian Avenue. m R—antm&ed roadway, installed Miomi Beach pOTp Olga Sanchez Central Boysho.e/ sihons, upgraded Consk--ion 305 673 7000 Design/Build for andergronni utility ��pgrndes and pump stntinn —Inflation Our team was rczponsible for overseeing communications for this highly involved wtreach proie<t Lake Pancoasr drainage sylbm, Public Lanza Miami Beach CIP olgosanchaz@ Ms. Diaz oversaw as:srom public mfomsanon olficen who assisted with the day today coordination with residents and bminesses, weekly meetings, email and door ro door Monica Oct -I I Mar-15 3173,375.00 3 yeon installed curb and In ormatbn Constmc8on mi amibmchA. ouhea<h, mops, weekly updates, parking <oodmation and ocher asks as necessary. Dioz Notedhu&ion Propct gutter, upgraded curb romps and Larson gov installed new fire hoeConnections. This was o PDdE study to evoluate the possible PD&E Public d os Ceps C1.6 W I n ti W I Av n th I ll r r N h rh I Ia asked woh de -loping the roe& we ite www w stavenuebd a lecscom and With a vision o con ec rig We,, a ue ro e Swse a bou e g bo old, SC was s d p I bs ( e dg pwl 1 Miami Beach West c onstru<tion of o new Inbrmalron Gannon Fleming Miami Beach 786.845 9540 performing grassrods ouheo<h such asdoor-to-door dishibuion, ele&mm<email updates and public meeting vuendance and coordination for this Brody. Ms. Diaz worked Mani - Jun-11 fun-12 $20,000.00 1 Avenue Bridge PDdE low-level bade along (FDOT) Public Works/ c<ejm@gfnet. dhe&ly with the City of Miami Beach and the diem Gannon Fleming to Oversee the development and updates d the project webvte, Spanish collatemis and IolFillment d project Dla: year Study West Avenue Websihand Website FDOT m tasks ve,the Collins Developer Canal. Bal Harbour V;Ibge/ Emergency force main Conshu&bn - Public John Oldenburg In response to an —nq-cy force mom mph<emersl, ISC developed and Oversaw the e.ecution of a high-pmfk canmunily outreach program that was developed in less than Town of Co.l repair project along Inbrmarion Bel Harbour 305 993.7316 three weeks br o project that impacted three municipalnbs. Ouhea<h egom included the devebpmem of a pmje& websea, www.balhadsom:urfsidecounsnu&ion.<om, and Monica Miami Belch Collins each Collins Avenue/ST OlBcerand TB Landmark Vilbge Pubhc Idenbur@ W 8 three public meenn acted official briefings, loch—u undoes and door-to-door dimibutions.Infinite Source e.ceeded the diem. overall e. tariom redocin bci lad Pu gs, a gs, a pdn px by g an pa Diaz Sep-11 Sec 2011 $53,448.48 3monlhs Avenue Sawar Force A I A websile Works balharbo 11—g public complaints and mceiving over 800lilt to the webs4e ,n the first week of project commen<emem. main Project developer Roadway Mario Her- Miami coach eC onsha&ion, Can, lion nondez ISC launched a <omprehenvve ouheach progam far CIP that was used as a waning palm i« future auneach srandands We developed a PIP, project database. weekly City Center 9A underground Public M. villa and Miomi Beach CIP 305.673.7000 maintenance of noffic maps and advbories, as well as coordinated license agreements for driveway harmonization. ISC coordinated all constrvction amivities with impo&ed Monica Feb-09 0ct-13 E70,000.00 4 yeon Improvements epgmdes Inlomsorhn Metro Egwpmem no stokeholden and hosted community meetings to build cons a—, gather feedback and genemle awumi,—of project milesbnes. D'az and hardscape and Liahon i.beanon- dez@miamib- cf. Improvetnents. eachA.gov ISC possesses all in-house trained personnel to fulfill the services rendered on this contract. We will not be proposing any sub - consultants or sub -contractors. Should we require the need for adding personnel in the future, this request will be submitted in writing to the Community Affairs Manager for the City Manager's approval. ISC possesses all in-house trained personnel to fu►fill the services rendered on this contract. We will not be proposing any sub - consultants or sub -contractors. Should we require the need for adding personnel in the future, this request will be submitted in writing to the Community Affairs Manager for the City Manager's approval. co INFINITE SOURCE COMMUNICATIONS GROUP THANK YOU 9N" V160A MA#IW A Q i G MIAMI BEACH AUG 25 2025 REQUEST FOR QUALIFICATIONS RFQ 2025-423-DF Public Information Outreach (PIO) Services 611my 9A,io$ VAO 109 ,. 0 a 1 9 pt DIAC DAI co INFINITE SOURCE COMMUNICATIONS GROUP �TAB3 APPROACH AND METHODOLOGY 611tel �,, 9�Ktwe olTees, 94"rol> 1! -to elerwlerl Understanding To successfully facilitate the City goals, Infinite Source believes there needs to be a clear understanding of the internal and external, communication guidelines within the City, and awareness of key audiences and customers during the life of the contract. Customer service is the foundation for representing the City and the public, and we are skilled in handling even the most contentious topics when it comes to infrastructure improvements and safety messages. It is imperative to recognize there are a variety of neighborhood right-of-way (ROW) improvements to combat sea level rise, structural and park facilities, environmental and sustainability, as well as projects that are ongoing and upcoming in each of the three (3) City districts - North, Middle and South Beach. Any of these, along with other initiatives, could be assigned to the team at any given moment. Being able to know who to coordinate with both internally and externally, will allow ISC to react swiftly and efficiently on any given task. We will adhere to the protocols, key messages and innovative outreach methods that ultimately supply the fuel for unified messaging and branding efforts set forth by the City. The City has an abundance of tools and resources we utilize to execute outreach initiatives, maximize results and preserve continuity on all assignments. Additionally, the Rising Above brand and templates that the community has grown to recognize will continue to have a significant presence on select outreach deliverables and messaging. We will coordinate all efforts with the City and apply any changes to protocols as needed. RESIDENTS IN TH!',P° CITY OF MIAMI BEACH (CMB) VISITORS ANNUALLY FY 2025-2029 CAPITAL IMPROVE- MENT PLAN BUDGET ACTIVE AND UPCOMING NEIGHBORHOOD PROJECTS Throughout the year, Miami Beach hosts a variety of cultural events that generate millions of visitors from across the globe. From the South Beach Food and WineIFITI Festival to Art Basel and a series of renowned sporting and other events, such as the l HOMEOWNER ING Marathon in Januaryand the Air and Sea Show ever May. People not only IONS$) AND y y p YIG ASSOCIATIONS come to the City to participate in these events, tourists and locals are frequent visitors of established venues that give Miami Beach its unique flair year-round. Lincoln Road, the Miami Beach Convention Center, Ocean Drive, South Pointe Park, The Fillmore, and the New World Symphony attract masses and it is key to understand the need to maintain a pleasing aesthetic persona in the midst of infrastructure improvement projects. It is the responsibility of our team to inform the public, and carefully coordinate project activities around special events, local businesses and the hotel industry to ensure the vitality of Miami Beach is not heavily impacted during construction. Being mindful of national and religious holidays, particularly Jewish holidays in Miami Beach is another way to maintain the City's cultural traditions. A distinctive characteristic of the City of Miami Beach is the strong civic engagement across all aspects of public affairs. Homeowners Associations (HOAs), civic committees, and community leaders are integral to shaping policy and progress throughout the City. Our team has built longstanding relationships with many of these influential stakeholders, including Rey Breslin of the Collins Park Neighborhood Association, the Palm and Hibiscus HOA, the Transportation Advisory Committee, and the Historic Preservation Board. These connections have proven invaluable in fostering dialogue, building trust, and ensuring the success of past outreach initiatives. We often assemble localized task forces composed of neighborhood representatives and community ambassadors to expand the reach of our communications and distribute materials effectively across project boundaries. Through years of experience working in Miami Beach, we have developed a deep understanding of the City's diverse constituencies —from Orthodox Jewish communities and high- rise house managers to seasonal residents and private developers. This knowledge allows us to tailor outreach efforts that reflect the unique characteristics, priorities, and sensitivities of each neighborhood, ensuring a well-informed and engaged public. TAB 3 - APPROACH AND METHODOLOGY CITY RESOURCES COLLATERAL MATERIALS CMB + Rising Above Branding Messaging, videos, infographics and morel Print Materials Comment cards, door hangers, fact sheets COMMUNICATIONS Social Media Platforms - Facebook, Instagram, Twitter @Miamibeachnews #MBrisingabove Text Message MBTraffic or MBAlert Media MBTV/YouTube Channel MB Magazine/Miami Beach Radio Clerk's office meeting notices — Herald notices Eblast and Newsletters Citywide e-mails/Constant contact database Internal CMB staff distribution MULTIMEDIA Film crew/AV equipment Online streaming YouTube TV SPECIAL EVENT SUPPORT Meetings/Special Events Set-up equipment Free venues OPERATIONS RESOURCES Zoom and Microsoft Teams licenses Mailer & duplication with Central Services DIGITAL TOOLS City Mobile Apps MB Rising Above App City Grader MB Resident Connect Residents Portal Resident's Guide NextDoor Websites MBrisingabove.com Gombinfo.com MiamibeachFL.gov "Our team fully understands Miami Beach's unique blend of affluent residents, global visitors, historically significan infrastructure, major holidays and events, demographics, and world -class, tourism - based businesses. We pride ourselves on being a trusted liaison as we represent the interests of Miami Beach and the community at large." u M 7MIDDLE Gabriella Gonzalez Neighborhood Affairs kftlCoordinator 7270 NW 12 Street, 58 7 305-640-8122 www.iscprgroup.com No Suite 730, Miami, FL 33126 i Project specific approach to handling communication for neighborhoods, Homeowners Associations versus parks, facilities and public information campaigns. At ISC, our approach to handling project -specific communication is rooted in a proven, five -pillar methodology: Proactive Messaging, Tailored Outreach, Consistent Engagement, Documentation, and Strategic Follow -Up. This approach is deliberately aligned with the City of Miami Beach's communications model, which includes three core phases: Planning and Pre -Coordination, Ongoing Project Information, and Post -Project Communications. Whether applied to capital improvement projects, neighborhood initiatives, or specialized communications campaigns, our system ensures clarity, continuity, and accountability from concept through completion. We recognize that no two projects are alike —each carries its own scale, complexity, and community sensitivities. Our outreach is never one -size -fits -all. Instead, we adapt our communications plan based on the type of project, its goals, and the unique demographics of the surrounding area. Our strategy also includes robust internal coordination with City staff and partner agencies to ensure consistency, accuracy, and responsiveness throughout the duration of the engagement. Multilingual communication is indispensable to for outreach and visitor engagement strategies. In 2024, international visitation from Colombia, Brazil, and the United Kingdom each grew significantly —by 8%, 12%, and 10% respectively —underscoring the importance of providing information in multiple languages to effectively reach and serve diverse global audiences (Source: Greater Miami & Miami Beach State of the Travel & Tourism Industry report, 2025). ISC is versed in providing translations in Spanish, Haitian Creole and Portuguese that align with the City's current tourism trends Our team is committed to developing tailored communication approaches for a wide range of projects, informed by decades of experience supporting initiatives across Miami Beach. The following section outlines key outreach strategies and communication distinctions applied to varying project types, including residential neighborhoods, HOAs, public parks and facilities, transportation and infrastructure improvements, and high -visibility City initiatives. TYPE: RISE Reconstruction and resurfacing rood raising drainage work, pump station/sea wall installation, seawall, injection/grovity wells, water and sewer line replacement, encroachment removals, water meler relocations, signalization, hardscope, beautification, environmental and traFFic calming treatments, private TYPE: Renovation and/or development of government buildings, emergency response facilities, recreation centers, and minor roadway improvements such as drainage replacement, sidewalk reconstruction or safety enhancements, art in public spaces installations. TYPE: Rehabilitating parks, landscaping removal and replacement, irrigation system installation, wolkway/baywalk construction, dog pork installation, water Features and arts in public spaces installations. TYPE: Safety Messaging, Marketing Outreach For Citywide Initiatives, Product promotions, Special Event Outreach, Project Promotion Outreach, General Messaging to promote positive branding on a protect and or initiative. General Communications Plan for Public Information and Outreach At Infinite Source Communications (ISC), our approach to public information and outreach is systematic, community -driven, and outcome - oriented. We combine extensive experience in municipal engagement with a deep understanding of the City of Miami Beach's unique dynamics, aligning our efforts with the City's Rising Above messaging, integrating with existing tools like the GIS Project Dashboard, and ensuring equity and clarity across all neighborhoods and stakeholder groups. Our methodology includes four primary phases: Planning/Understanding & Development, Implementation, and Evaluation, with each phase tailored to reflect the unique characteristics of the project, location, and impacted audiences. Each project, regardless of scope or complexity, is supported by a tailored public information strategy that includes real-time adjustments, measurable outcomes, and the flexibility to address community concerns as they arise. The community encompasses thousands of voices and infinite ways to connect, its ISC's mission to maintain a single voice that encompasses the City's reputation and vision. It • Internal Brainstorming Session • Kick-off meeting with CMB • Generate compaign/project plan • Develop project checklist and timeline • Develop colloterals • Produce branding and creafive messages • Establish innovative tactics • Coordinate ocfivities 0 • Disseminate all project colloterols • Conduct targeted outreach and events • Document and track all activity and inquires • Coordinate octivifies as needed • Website updates as needed 46 • Prepare activity and engagement report (monthly) • Executive customer satisfaction survey as needed • Project folders Phase 1: Planning & Development (4-6 weeks prior to construction or announcement) During this foundational stage, I SC works closely with City staff to define project objectives, identify target audiences, outline key messages, and develop a project -specific outreach plan. We consider stakeholder mapping essential, understanding community dynamics, demographics, and cultural nuances to ensure outreach is meaningful and effective. Objective: Lay the groundwork for a successful outreach by understanding the scope, stakeholder landscape, and communication requirements. Key Tasks: o Kickoff meetings with City staff and contractors o Stakeholder mapping and database development o Message development tailored to target audiences (residents, HOAs, snowbirds, house managers, Orthodox Jewish communities, businesses) o Development of outreach tools (FAQs, flyers, mailers, project web content, e-blasts) o Campaign scheduling and logistics planning City Integration: o Populate and review content on the City's GIS Construction Dashboard o Coordinate messaging with any branding guidelines o Prepare door-to-door distribution materials using Adobe InDesign templates Phase 2: Implementation (Ongoing, throughout project duration) ISC deploys customized outreach efforts using a mix of traditional, digital, and community -based tactics. We emphasize personal, human - centered communication, ensuring stakeholders understand how the project impacts them directly and what benefits they can expect. • Objective: Execute real-time, proactive, and two-way communication with the public. Key Tasks: o Distribute weekly or biweekly construction updates via Constant Contact and City -hosted project pages o Host virtual and in -person stakeholder briefings and HOA meetings o Social media alerts with visual assets and plain language o Onsite signage and updates to City platforms (including GIS) o Coordination of field team activities (e.g., door-to-door updates, business walk-throughs and pop-up events) Throughout implementation, ISC provides timely construction updates, public notices, and responses to resident inquiries, all supported by our internal QA/QC processes. Phase 3: Evaluation & Closeout (2-4 weeks post -project) ISC doesn't wait until the end of a project to assess success. We actively monitor campaign performance and make real-time adjustments as needed. • Objective: Review outreach effectiveness, document outcomes, and support public trust in future infrastructure efforts. • Key Tasks: o Conduct public satisfaction survey and stakeholder feedback sessions o Develop a post -project summary report with KPIs and insights o Archive media assets and materials for future reference o Participate in debriefs with City staff • Sample Metrics Tracked: o Email open and click -through rates from Constant Contact o Meeting attendance and engagement statistics o Website traffic analytics from MiamiBeachFL.gov project pages o Social media reach and sentiment analysis o Issues resolved via public inquiry tracking Crisis Management, Media Coordination, and Elected Official Correspondence ISC implements a proactive Crisis Management Plan for every engagement, addressing potential disruptions such as job site incidents, hurricanes, funding issues, or negative media attention. Our Team monitors evolving risks and activates pre -approved response protocols when necessary. We serve as a liaison between the City of Miami Beach and the public, managing media inquiries, drafting talking points, and coordinating real-time updates via City platforms, including social media, Constant Contact, and the GIS Construction Project Map. All messaging is aligned with the City's brand and messaging. ISC also supports elected official correspondence preparing timely updates and materials for the City Manager, Mayor, and Commission. To strengthen response readiness, ISC provides scenario -based crisis planning and communication training for both internal staff and external stakeholders —ensuring clear roles, messaging consistency, and rapid, coordinated action during emergencies. Understanding of various construction project methods such as Design -bid -build and Design -Build. There are various construction methods that drive the cost, schedule and overall delivery of a project. Within the City's Capital Improvement Plan the majority of projects are built under the Design -bid -build or Design -Build standard. Below is a detailed description of what each entail. Design -Bid -Build Design -bid -build projects are conducted in three consecutive phases. Phase One Design Phase, where the owner acquires the services of a design/ engineering Firm to produce project plans and specifications that will be later used throughout the bidding and construction phase. The engineering firm will also handle any necessary permitting required during design and attend public meetings in order to inform the community of the proposed improvements/design. Phase Two Bidding Phase, at this point the owner publicly advertises the bid package or Request for Proposal (RFP) to encourage contractors to provide information demonstrating their competency and submit a proposed bid price to build the project, specified by the plans and contract specifications created during the design phase. The owner will select one contractor from multiple proposers based on pricing, experience, proposed construction schedule and/or a combination of all. Phase Three Build Phase, during this phase the selected contractor will apply for all necessary permits, submit shop drawings/material cut sheets for approval, finalize the construction schedule, update the construction schedule as necessary, provide subcontractors and suppliers with contracts/purchase orders, and finalize any other activities necessary to construct the project. During the build phase the design/engineering firm from the first phase will be responsible for answering all questions in reference to the design or specifications submitted by the contractor via a Request for Information (RFI). The design firm may oversee the construction to assure the contractor is following the project plans, specifications and the contract as required. Advantages • Provides the client/municipality with more control of the design since all material specifications and the design are finalized before the procurement process. • This method allows the client/municipality to have a better foresight as to what the possible project cost may be before the bid is publicly advertised. • Provides sufficient time to gather community input and apply to the design if needed. • Maintain the same public outreach team and do not have to introduce a new Public Information Liaison for construction. This maintains familiarity and minimizes the budget. • Due to the multiple phases this method is not convenient if the improvements must be performed and completed promptly. • The design must be completed before the project is solicited therefore prolonging the commencement of construction. • The owner faces the risk of more change orders and claims since the owner provided the design. More design variations due to changes in the footprint of private properties. • More costly construction since there was no input from the contractor concerning materials and means and methods. • Coordination with multiple teams in order to resolve issues. Design -Build Construction Similar to the Design -Bid -Build method the owner publicly advertises the solicitation. Unlike the Design - Bid -Build method, the owner is requesting the services of one team to both design and build the project. Through this method the owner contracts a Design -Build team which may consist of a joint venture of a contractor and a designer, a contractor with a designer as a sub -consultant, a design firm with a contractor as a subcontractor or a firm with the ability to both design and build the project. The selection of the winning Design -Build team is typically done in two steps. During the first step the proposing teams will provide the information requested by a Request for Qualification (RFQ). The teams will provide extensive information regarding their qualifications, past experience, technical information and proposed construction schedule. The owner will then narrow down/short list a number of teams and provide them with a RFP. The short-listed teams will then provide a proposed price. Final selection will be based on a combination of qualifications, approach and pricing. Like the Design -Bid -Build method there are advantages and disadvantages for owners. Below you will find both the advantages and disadvantages related to the Design -Build method. • Provides the client/municipality with more control of the design since all material specifications and the design are finalized before the procurement process. • This method allows the client/municipality to have a better foresight as to what the possible project cost may be before the bid is publicly advertised. • Provides sufficient time to gather community input and apply to the design if needed. • Maintain the some public outreach team and do not have to introduce a new Public Information Liaison for construction. This maintains familiarity and minimizes the budget. • Due to the multiple phases this method is not convenient if the improvements must be performed and completed promptly. • The design must be completed before the project is solicited therefore prolonging the commencement of construction. • The owner faces the risk of more change orders and claims since the owner provided the design. More design variations due to changes in the footprint of private properties. • More costly construction since there was no input from the contractor concerning materials and means and methods. • Coordination with multiple teams in order to resolve issues. Construction Management at Risk (CMR) Similar to the Design -Bid -Build system, the CMR acts as a general contractor during the construction of the project. The CMR is responsible for the construction performance and guarantees the project completion by a set date at a negotiated price. With this project method the CMR also provides the owner with management assistance before the construction begins. The CMR provides the owner advice on scheduling, budget and construction during the planning and design phases. In addition, the CMR method provides the opportunity to begin construction before the design is completed. The CMR can have subcontractors begin a portion of the work with an approved design while the design of unrelated work is being finalized. With this project method, the owner and CMR may negotiate a GMP based on a partial design, which includes the CMR's cost estimate to finalize the design. Furthermore, CMR may allow performance specifications or reduced specifications to be used, since the CMR's input can lead to early agreement on preferred materials, equipment types and other. Disadvantages • This project method is more accelerated therefore construction can begin sooner Tensions may be created when the CMR takes on the • Issues with design and construction can be resolved quicker and easier since both are the role from construction man - responsibility of one team ager to the general contractor • Early input from CMR will maximize agreement of preferred materials, equipment and as the CMR is in the "at -risk" position during construction other construction aspects since issues concerning • Provides the owner with the opportunity to incorporate a contractor's perspective and input construction quality, design, in the planning and design phases schedule and budget may present themselves Public Private Partnership (P3 or PPP) Public Private Partnership (P3) is the project method where a public entity teams up with a private entity to deliver public infrastructure. In the most typical of P3s, the private entity will include a design -build team, a maintenance firm, and a lending firm. The design, building, financing, maintaining and/or operating of the facility will be done by the entity for a set time. They must meet a specified performance criteria in exchange for lease payments or some other compensation. The facility is turned over to the public entity at the end of the specified time. • Seeks different sources of revenue and funding to close a funding gap • Private sector bares the risk • No need for capital budget allocations allowing accelerated construction starting time • Allows for private -sector efficiencies, innovations in construction, scheduling, & financing • The proposal process can be very expensive • Executing a P3 project may require a high level of expertise ADDITIONAL COST-EFFECTIVE METHODS NOT CURRENTLY IN USE BY THE CITY Infinite Source Communications (ISC) continues to lead in delivering outreach strategies that are creative, cost-effective, and deeply rooted in public value. As stewards of government transparency and fiscal responsibility, we are committed to enhancing engagement without compromising innovation or effectiveness. Over the years, ISC has worked alongside the City to introduce and implement various cost-effective outreach methods. We understand that public expectations and digital communications continue to evolve, and as such, we recommend the following additional tools, platforms, and strategies to further amplify stakeholder engagement. • Electronic Project Folder versus Binder • Collateral Templates • Assistant Public Information Support • CIP Projects Website • Virtual Public Meetings and Webinars • Video Streaming • Public Access Television/Radio Updates • Social Media • Mobile Application • Door -to -Door and Online Customer Surveys • PIO public information consultant directory • PIO e-builder access • PIO policy, style guide and template • Postcard • QR codes • Visitor construction guides • Internship program • GoCom Videos and Drone Technology • Project Video Development and PSAs • Project Partnerships • Pop -Up Outreach Events • Virtual renderings and interactive maps • CMB mobile application • Walking audits • Live streaming on CMB TV and Facebook • Development of internal and external communication guidelines and templates • Outdoor public meetings • Meeting summary reports Planning and Internal Coordination Tools • Google Earth Project Visualization Tool We integrate Google Earth with project design plans to visualize construction impact areas and streamline planning. This tool aids in route assessments and community brief ngs for CIP and NIP projects. • Centralized Stakeholder Database Portal A shared database of elected officials, HOAs, City departments, and media contacts can be updated in real time via a secure online portal. This allows for accurate, rapid dissemination of project alerts and tailored messaging across departments. • SharePoint/E-builder/Template Portal Integration We propose a dedicated hub for housing outreach templates, event materials, branding guides, and status updates. The portal can be layered into CMB's current SharePoint or E-builder system. • Online Inquiry and Claims Tracking System A cloud -based mobile -friendly platform allowing stakeholders and staff to log and track project inquiries in real time. This can be enhanced with scan -and -go features such as QR code -based business card capture. • Design -Build Criteria Support ISC can support the City in developing outreach requirements in DB Criteria Packages, ensuring alignment with FHWA audit requirements and public engagement milestones. • Internship Program In partnership with local universities, ISC can provide students with hands-on public information experience. This approach supports workforce development and can help reduce overhead costs for specific deliverables. Innovative Collor! -al Development • Video & Social Media Templates Using motion graphics, drone footage, and GoPro visuals, we produce engaging, reusable video frameworks. Templates reduce cost and increase delivery speed. This method was used for the Convention Center Expansion outreach. Multilingual Animated Explainers Short, visually engaging clips in English, Spanish, and Haitian Creole to demystify complex construction timelines or harmonization efforts. Strategic Agency & Media Coordination • Influencer Engagement & Earned Media Collaborating with trusted local voices such as @OnlyinDade, @MiamiBeachBiz, and @l.ifeMiamiBeach, Media outlets, we achieve authentic, high -impact amplification of messaging at no additional cost. Thought leadership Presentations and Subject Matter Expert Interviews -- �— - We elevate the City's voice through keynote presentations, media interviews, and podcasts— positioning Miami Beach Subject Matter experts as a trusted leader while expanding reach and credibility. - ■ _ Corridor Advisory Committees (CACs) We recommend reestablishing project -specific steering committees comprised of local leaders and stakeholders. These CACs act as message amplifiers and provide valuable feedback loops. a Q e T Field Outreach & Partnerships • Walking Audits (In -Person or Virtual) Engaging residents in the field builds trust and improves design outcomes. We also offer virtual walk-throughs using Google Street View and video capture. • Pop -Up Project Booths Mobile branded outreach kiosks at community events or tabling at high -traffic areas, allowing the team to meet stakeholders where they are without the need for formal public meetings. • Community Influencer Engagement Partnering with neighborhood advocates, HOA leaders, and local social media figures to co -create and amplify project messages. Digital & Out -of -the -Box Engagement • Geo-Fenced Mobile Notifications Targeted push notifications to mobile devices within specific neighborhoods to inform residents of upcoming activities or construction impacts. • Augmented Reality AR is a low-cost, high -impact method to preview MOT impacts or finished streetscape enhancements. It fosters public understanding of temporary inconveniences in favor of long-term benefits. • 360° Virtual Open Houses Interactive digital "rooms" featuring embedded videos, visual boards, and downloodable materials; ideal for capital improvement project walk-throughs or public hearing supplements. • Live Polling/Surveys (Poll Everywhere/Survey Monkey) ISC uses interactive polling to drive engagement during public meetings or events. Results are visualized in real time and provide measurable insights. • Targeted Digital Ads & Sponsored Posts Instead of traditional media buys, ISC utilizes hyper -targeted digital banners, radio ads (via iHeart), and sponsored social posts to expand reach while lowering cost. • LED Truck Promotions & IKE Kiosks Mobile digital signage trucks help announce public meetings or safety messages in high -traffic corridors. A low -frequency, high -visibility strategy previously used by FDOT. • QR Code Campaigns Deployed at project sites, utility poles, or bus shelters, these allow for instant access to project updates, feedback forms, or contact information —reducing the need for print collateral. • Outdoor Installations Street -level installations (e.g., pump station art, stormwater visuals) can enhance message delivery while beautifying infrastructure. • Freebee Partnership Partnering with Freebee's electric taxi fleet allows us to wrap vehicles with campaign messages —offering free, green mobility and extended brand visibility. Performance Measurement & Evaluation • AI -Driven Stakeholder Response Dashboards Real-time public sentiment tracking using keyword analytics and heat maps to monitor engagement trends or concerns across digital platforms. • Online Outreach Archive A digital system for archiving all outreach materials, public comments, and records via the CMB GIS or E-Builder platform. • Customer Feedback Surveys ISC encourages post -project surveys to evaluate satisfaction and document lessons learned. Responses are analyzed and summarized in dashboards with both qualitative and quantitative results. Quality Assurance/Quality Control ISC implements a rigorous Quality Assurance/Quality Control (QA/QC) process that ensures all deliverables meet the highest standards of clarity, consistency, factual accuracy, and alignment with the City of Miami Beach's brand, policies, and public engagement objectives. Our QA/QC protocol is embedded into every stage of a project's lifecycle, from initial task order to final reporting, and is overseen directly by the Project Manager, Ms. Larraz6bal. �x ISC performs an internal review of all deliverables OIMPLEMENT Any project funded by the General Obligation (G.O.) Bond must use the G.O. Bond collateral templates. Templates are to be requested through the Communications Department INFINITE SOURCE COMMUNICATIONS GROUP OA/OC PROCESS Collaterols must have written approval +� from the project manager and CMB 0 �a- EVALUATE The CMB Project Liaison (Neighborhood Affairs Coordinator) must send approved collateral to the Neighborhood Affairs Manager for approval 1. Oversight and Accountability Our QA/QC structure begins with strong leadership. Ms. Larraz6bal, a veteran in public engagement and strategic communications, is responsible for the approval of all communications materials, including flyers, talking points, digital content, presentations, scripts, and notices prior to submission. She reviews each deliverable for adherence to City messaging, formatting standards, and community relevance. A secondary internal review is conducted by ISC's senior editors and bilingual content specialists to ensure: • Spanish, Portuguese and Haitian Creole translations are accurate and culturally appropriate • Design and layout meet accessibility and ADA readability standards • Messages are responsive to evolving City priorities such as climate resilience, harmonization efforts, construction mitigation, and emergency preparedness 2. Review Workflow and Version Control Every deliverable follows a documented routing procedure: 1. Draft Creation - Assigned team member develops content or design based on scope. 2. Internal Peer Review - Another ISC team member reviews for clarity and alignment with scope and tone. 3. Project Manager Approval - Ms. Larrazabal reviews for strategy, branding, protocol and accuracy. 4. Submission to City - Sent to designated City contacts for review and comment. 5. Final Revisions and Archiving - All versions are archived, with clear date and revision tracking, using ISC's secure document system. This structured approach reduces errors, allows for collaborative feedback, and ensures transparency and traceability for every communication. 3. Compliance with City Standards Our team maintains active familiarity with City initiatives such as Rising Above, Resilient305, and the latest neighborhood infrastructure projects, ensuring all messaging supports the City's core themes and directives. ISC's templates comply with City branding requirements and are regularly updated to reflect any changes. Deliverables are cross-referenced against current Maintenance of Traffic (MOT) plans, City GIS updates, and individual project data to verify accuracy before public release. Outreach specialists and Field team members are trained to collect real-time feedback, identify potential issues during distributions or stakeholder meetings, and report immediately to the PM. This rapid reporting system enhances responsiveness and allows for quick content adjustments if needed. 4. Quality Metrics and Continuous Improvement We employ performance indicators such as: • Stakeholder response rate • Community sentiment and feedback • Message reach and impressions • Timeliness of deliverables • Attendance at meetings/events • Overall performance feedback from client Billing procedure ISC maintains a transparent and detail -oriented invoicing process that aligns with the City of Miami Beach's procurement and finance requirements. Our invoicing procedures ensure timely, accurate billing with appropriate documentation to support each invoice submitted. • Monthly Invoicing: Invoices are submitted monthly and reflect all completed work and deliverables during the billing period. Each invoice includes a detailed breakdown of labor hours by staff member and task, along with itemized reimbursable expenses, if applicable. • Invoice Documentation Includes: o Cover Sheet summarizing total charges by category o Detailed Timesheets showing hours worked per individual and task code o Task Work Order Tracking to ensure charges align with authorized scopes and burn rates o Expense Receipts for any pre -approved out-of-pocket costs o Progress Report highlighting accomplishments and deliverables tied to invoice items • Contract Compliance: Invoices are cross-checked against the approved Work Orders /BPOs to ensure adherence to budget allocations and scope. ISC's internal QA/QC reviewer and Billing Specialist Cynthia Abreu, verifies all billed hours and documentation prior to submittal to the City. • Electronic Submission: Invoices are transmitted electronically to the designated City project manager and finance contacts, ensuring prompt receipt and routing for processing. • Coordination with CMB Finance: ISC maintains open communication with the City's Finance and Procurement departments to ensure all invoicing requirements are met, including any changes to formatting, backup requirements, or submittal platforms. Sample Videos FDOT District Six Construction Posted on July 29, 202A - Okeechobee Road Reconstruction Project — Segment Two Project Update This video, produced by ISC, was developed to educate the public on the construction of mechanically stabilized earth walls, a key activity during Segment Two of the Okeechobee Road Reconstruction Project. ISC managed the entire production process, including filming, scriptwriting, storyboarding, and graphic design. The video was shared across Instagram, Facebook, X, and YouTube, and a separate e-blast was also distributed to promote this video. ISC Capabilities and Past Performance Video Developed August 10, 2025 - Team ISC in the field and creative development process This video, produced by ISC, was developed in response to the original RFP prior to the Addendum number 3. The intent of this video was to educate the technical review committee on the various capabilities and approach to delivering services on this contract. Work included outreach efforts on various active construction projects, safety campaign initiatives, public meetings and video production services. WHY ISC? ISC is proud to provide the City with a trusted team that staff and residents recognize for delivering accurate, transparent, and timely project information. Our established relationships across a wide range of industries strengthen every initiative, allowing us to build greater connections and ensure messaging resonates with diverse audiences. With proven experience and no learning curve, our team responds quickly and effectively to meet the City's evolving needs. Over the years, we have demonstrated our commitment to going above and beyond —prioritizing accuracy, proactive communication, and the City's best interests at every step. Generating positive results is not just our goal; it is the standard by which we measure our work. With ISC, the City can rely on a partner dedicated to delivering excellence and reinforcing public trust through every project. State of Florida Department of State I certify from the records of this office that INFINITE SOURCE COMMUNICATIONS GROUP, LLC is a limited liability company organized under the laws of the State of Florida, filed on June 19, 2009, effective June 19, 2009. The document number of this limited liability company is L09000059649. I further certify that said limited liability company has paid all fees due this office through December 31, 2025, that its most recent annual report was filed on February 26, 2025, and that its status is active. Given under my hand and the Great Seal of the State of Florida at Tallahassee, the Capital, this the Twenty-sixth day of February, 2025 Secretaq of ktate Tracking Number: 5711606369CC To authenticate this certificate,visit the following site,enter this number, and then follow the instructions displayed. https://services.sunbiz.org/Filings/CertificateOfStatu s/CertiticateAuthen tic ation Woman & Minority Business Certification Infinite Source Communications Group, LLC Is certified under the provisions of 287 and 295.187, Florida Statutes, for a period from: 08/29/2024 08/29/2026 Pedro Allende Florida Department of Management Services ,~ Office of Supplier Development V 4050 Esplanade Way, Suite 380 RO�MI�A�IEMfOFNAMAGBBrtS�MIC�.r Tallahassee, Florida 32399 SUPPLIER UEVELOPMEIIT * 850-487-0915 i;� www.dms.myflorida.com/osd tortdy. SBkgov x + F �." Y C6flNy.Sb2.QOv/sbd apG���ot�onslj3tUZS/ccn.rr>aUer. s;4y6fi3; messayts SBA's 8(a) Program - Decision Letter Jul 25, 202105:11 PM UTC Read from Donna Peebles July 25, 2021 Monica Diaz, Managing Member Infinite Source Communications Group, LLC. 1150 NW 72nd Avenue, Suite 180 Miami, FL 33126-1920 Dear Ms. Diaz, Congratulations! Your firm has been certified as a Participant in the U.S. Small Business Administration's (SBA) 8(a) Business Development Program. Your nine (9) year program term begins on the date of this letter. During participation in the 8(a) BD Program, you will receive business development assistance from an assigned Business Opportunity Specialist in the South Florida District Office. The phone number is (305) 536-5521, and the email address is South Florida_DO@sba.gov. We are sending a copy of this certification letter to the SBA South Florida District Office. That office will contact you to schedule an orientation session. This could take up to 4-6 weeks. In the meantime, there are steps you should take to start your participation in the program. MIAM in miamidade.gov June 16, 2020 Monica Diaz Infinite Source Communications Group, LLC 7270 NW 12 St Suite 300 Miami, FL 33126 Approval Date: June 2, 2020 - Small Business Enterprise - Goods & Services (SBE-G&S) Anniversary Date: February 28, 2021 Dear Monica Diaz, Internal Services Department Small Business Development 111 NW 1 Street, 19th Floor Miami, Florida 33128 T 305-375-3111 F 305-375-3160 Miami -Dade County Small Business Development (SBD), a division of Internal Services Department (ISD), is pleased to notify you of your firm's continuing eligibility as a certified Small Business Enterprise - Goods & Services (SBE-G&S). The Small Business Enterprise (SBE) programs are governed by sections 2-8.1.1.1.1; 2-8.1.1.1.2; 2-10.4.01; 10-33.02 of Miami -Dade County's Codes. Your firm is certified in the categories listed below. The Small Business Enterprise - Goods & Services (SBE-G&S) certification is continuing through the Anniversary Date listed above, contingent upon your firm maintaining its eligibility based on the criteria outlined in the aforementioned code. You will be notified of your annual responsibilities in advance of the Anniversary Date. You must submit the annual AFFIDAVIT FOR CONTINUING ELIGIBILITY no later than the Anniversary Date to maintain your eligibility. Your firm's name and tier level will be listed in the directory for all SBE certified firms, which can be accessed through Miami -Dade County's SBD website: b2l2://www.miamidade.gov/smallbusiness/certification-lists.asp. If there is a material change in your firm, you must advise this office by submitting a status change form with the associated supporting documentation, within thirty (30) days. Changes may include, but are not limited to, ownership, officers, directors, management, key personnel, scope of work performed, daily operations, on -going business relationships with other firms or individuals or the physical location of your firm. After our review, you will receive instructions as to how you should proceed, if necessary. Failure to do so will be deemed a failure on your part to cooperate and will result in action to remove your firm's certification. It is strongly recommended that you register your firm as a vendor with Miami -Dade County. To register, you may visit: http://www.miamidade.gov/procurement/vendor-registration.asp. If you have any questions or concerns, you may contact our office at 305-375-3111 or email sbdcert@miamidade.gov. Sincerely, op Claudious Thompson, Section Chief Small Business Development CATEGORIES: (Your firm may bid or participate on contracts only under these categories) NIGP 91826: PUBLIC RELATIONS CONSULTING NIGP 91876: MARKETING CONSULTING v'2 / !IMF- / / INFIlVITE SOURCE COMMUNICATION GROUP LLC It has been determined that the_1vm listed above has met the federal requirements in accordance with the Code of Federal Regulations (49 CFR Part 26) and is thereby eligible to participate in the Disadvantaged Business Enterpr•'se Program in the State of Florida NAICS CODES: 541820 Issuelb'-D1cembik , 013 1,7CTOM V surrH DSaavanuWed Burmw Fiuerpwe Cerpfwatian Wapuger Firsida Deprstme'e of Tmnwprrfanor. MIAMIBEACH PROCUREMENT DEPARTMENT 1755 Meridian Avenue, 3rd Floor Miami Beach, Florida 33139 www.miamibeachfl.gov ADDENDUM NO. 1 REQUEST FOR QUALIFICATIONS NO.2025-423-DF PUBLIC INFORMATION OUTREACH (PIO) SERVICES August 6, 2025 This Addendum to the above -referenced RFQ is issued in response to questions from prospective proposers, or other clarifications and revisions issued by the City. The RFQ is amended in the following particulars only (deletions are shown by strikethrough and additions are underlined). REVISION: RFQ DUE DATE AND TIME. The deadline for the electronic receipt of bids is extended until 3:00 p.m., on Tuesday, August 19, 2025. All bids received and time stamped through Bidnet Direct, prior to the bid submittal deadline shall be accepted as timely submitted. Bids will be opened promptly at the time and date specified. Hard copy bids or bids received electronically, either through email or facsimile, submitted prior to or after the deadline for receipt of bids are not acceptable and will be rejected. Late bids cannot be submitted, bidders are cautioned to plan sufficiently. The City will in no way be responsible for delays caused by technical difficulty or caused by any other occurrence. Any questions regarding this Addendum should be submitted in writing to the Procurement Management Department to the attention of the individual named below, with a copy to the City Clerk's Office at RafaelGranado@miamibeachfl.gov Contact: Telephone: Email: Danny Flores 305-673-7000 ext. 26652 Dann Flores miamibeachfl. ov Proposers are reminded to acknowledge receipt of this addendum as part of your RFQ submission. Sincerely, for Kristy Bada Chief Procurement Officer ADDENDUM NO.1 REQUEST FOR QUALIFICATIONS NO.2025-423-DF PUBLIC INFORMATION OUTREACH (PIO) SERVICES MIAMIBEACH PROCUREMENT DEPARTMENT 1755 Meridian Avenue, 3rd Floor Miami Beach, Florida 33139 www.miamibeachfl.gov ADDENDUM NO.2 REQUEST FOR QUALIFICATIONS NO.2025-423-DF PUBLIC INFORMATION OUTREACH (PIO) SERVICES August 15, 2025 This Addendum to the above -referenced RFQ is issued in response to questions from prospective proposers, or other clarifications and revisions issued by the City. The RFQ is amended in the following particulars only (deletions are shown by strikethrough and additions are underlined). REVISION: RFQ DUE DATE AND TIME. The deadline for the electronic receipt of bids is extended until 3:00 p.m., on Monday, August 25, 2025. All bids received and time stamped through Bidnet Direct, prior to the bid submittal deadline shall be accepted as timely submitted. Bids will be opened promptly at the time and date specified. Hard copy bids or bids received electronically, either through email or facsimile, submitted prior to or after the deadline for receipt of bids are not acceptable and will be rejected. Late bids cannot be submitted, bidders are cautioned to plan sufficiently. The City will in no way be responsible for delays caused by technical difficulty or caused by any other occurrence. Any questions regarding this Addendum should be submitted in writing to the Procurement Department to the attention of the individual named below, with a copy to the City Clerk's Office at RafaelGranado@miamibeachfi.gov Contact: Telephone: Email: Danny Flores 305-673-7000 ext. 26652 DannyFlores@miamibeachfi.gov Proposers are reminded to acknowledge receipt of this addendum as part of your RFQ submission. Sincerely, X%&,- .� z�)af �e Natalia Delgado Procurement Contracting Manager 1 1 ADDENDUM NO.2 REQUEST FOR QUALIFICATIONS NO.2025423-DF PUBLIC INFORMATION OUTREACH (PIO) SERVICES MIAMIBEACH PROCUREMENT DEPARTMENT 1755 Meridian Avenue. 3,d Floor Miami Beach, Florida 33139 www.miamibeachfl.gov ADDENDUM NO.3 REQUEST FOR QUALIFICATIONS NO.2025-423-DF PUBLIC INFORMATION OUTREACH (PIO) SERVICES August 18, 2025 This Addendum to the above -referenced RFQ is issued in response to questions from prospective proposers, or other clarifications and revisions issued by the City. The RFQ is amended in the following particulars only (deletions are shown by strikethrough and additions are underlined). REVISION: Section 0300 — Proposal Submittal Instruction and Format, Section 4 Electronic Proposal Format, Tab 2 Experience and Qualifications is hereby amended as follows: 2.2 Relevant Experience of Prime Proposer (or its principals): Submit at least three (3) detailed projects with information regarding the history, relevant experience and proven track record of providing the scope of services as identified in this solicitation to public sector clients, municipal governments, agencies or levels of government, or private sector clients , for the firm and/or its principals. For each project that the proposer (inclusive of the project manager, public information liaison, assistant public information liaison, and graphic designer) submits as evidence of similar experience, the following is required: project description, role of the firm and responsibilities, agency (client) name, agency (client) contact, contact telephone and email, month and year the whole project was started and completed, and your firm's term of engagement. For each project provide the following: a. project name and scope of services provided; b. name of individuals that worked on the referenced project that have been included in Section 2.1 above. C. client; d. client project manager and contact information; e. costs of the services provided; and f. term of the engagement. 2.3 Relevant Experience of Sub-consultant(s)/Sub-contractor(s) (if applicable): Summarize projects where the Sub-consultant(s)/Sub-contractor(s) and/or its principals have provided professional public information outreach services, to public sector clients, municipal governments, agencies or other levels of government, or private sector clients ,. For each project provide the following: project name and scope of services provided; name of individuals that worked on the referenced project that have been included in Section 2.1 above. C. client; d. client project manager and contact information; e. costs of the services provided; and term of the engagement. f. Resumes for each assigned team member of the sub-consultant(s)/sub-contractor(s) ,t. 1 1 ADDENDUM NO. 3 REQUEST FOR QUALIFICATIONS NO.2025-423-DF PUBLIC INFORMATION OUTREACH (PIO) SERVICES MIAMI BEACH PROCUREMENT DEPARTMENT 1755 Meridian Avenue, 3,d Floor Miami Beach, Florida 33139 www.miamibeachfl.gov II. REVISION: Section 0300 - Proposal Submittal Instruction and Format, Section 4 Electronic Proposal Format, Tab 3 Approach and Methodology is hereby amended as follows: If available, submit a sample video (archival; used on previous engagements) illustrating the firm's ability to inform the public in projects the subject matter may include but is not limited to the following topics: sargassum, a design/bid/build, design/build process, harmonization processes, capital improvement projects, right of way improvements, capital renewal and replacements projects . Proposers must label the sample video with protect information (agency name, proiect name, date, etc.). III. ATTACHMENT(S) Attachment A (LINK EXPIRES 08/27125) - RFQ 2025-423-DF Add 2 Attachment A Attachment B (LINK EXPIRES 08/27125) - RFQ 2025-423-DF Add 2 Attachment B Attachment C - LTC Evaluation Committee Relative to RFQ 2025-423-DF IV. RESPONSES TO QUESTIONS RECEIVED: Q1: Please provide all submissions of presentations, and transcripts or audio for RFQ# 2020-118-WG. All: Please refer to Attachment A for the evaluation committee recording. Due to a technical error, the recording commences with the second proposer. There was no pre -proposal meeting for the referenced solicitation. Q2: Tab 2.2 states: Relevant Experience of Prime Proposer: Submit at least three (3) detailed projects with information regarding the history, relevant experience and proven track record of providing the scope of services as identified in this solicitation to public sector clients, municipal governments, agencies or levels of government for the firm and/or its principals. Will the City of Miami Beach consider proposers past experience in leading P10 services for private, corporate or commercial large scale capital improvement projects? A2: Please refer to Section II revision. Q3: Section 3.3.3 outlines the duties and responsibilities such as planning, organizing and attending special events, coordination of block parties, community meetings. Do we need to include this in the project cost and does the City of Miami Beach have venues in place for this? A3: City venues are often used for City events. The purpose of the RFQ is to select the best - qualified (as determined by the City) firm for PIO services. Responses pursuant to the RFQ are 2 I ADDENDUM NO.3 REQUEST FOR QUALIFICATIONS NO.2025423-DF PUBLIC INFORMATION OUTREACH (PIO) SERVICES MIAMIBEACH PROCUREMENT DEPARTMENT 1755 Meridian Avenue. 3rd Floor Miami Beach, Florida 33139 www.miamibeachfl.gov not to include cost or scope. Rather, as required per the RFQ, proposers are to submit their qualifications as indicated in Section 0300. After selection, the City and the selected firm will negotiate scope, terms, and cost. Q4: I was unable to attend the pre -proposal meeting held for RFQ 2025-423-DF Public Information Outreach (PIO) Services. I would like to know and request if available a copy of the recorded meeting minutes of today's pre -proposal meeting. A4: Please refer to Attachment B. Q5: Regarding the Tab 3 video submission. If we do not have an existing video, are you requesting a sample public information video on any of the topics as if we were educating the public? A5: The sample video shall be an archival video exemplifying the firm's experience in previous engagements related, but not limited to, the listed topics. Please refer to Revision III above. Q6: Can the video be shared within the proposal submission PDF itself? A6: Yes. However, the Proposer shall ensure that the link provided is accessible. Proposers may alternatively submit the video separately within Bidnet Direct. Video submissions are limited to 500mb. Below is the list of acceptable file types: Acceptable file types: 7z, csv, doc, docx, dwf, dwfx, gif, gz, gzip, jpg, jpeg, Iwp, msg, pdf, prig, pps, ppt, pptx, rar, rtf, txt, wk1, wk3, wk4, wpd, xls, xlsx, xml, zip, dwg, xlsm, htm, html, dot, bmp, tif, tiff, cpg, dbf, prj, sbn, sbx, shp, shx, agi, avi, balk, css, dgn, dll, docm, dotx, dxf, ecw, eml, flv, gpx, ies, jnlp, kml, kmz, las, Ipdf, m4a, m4v, mht, mov, mp3, mp4, mpeg, mpg, mpp, ods, odt, pages, pak, plf, ppsx, pub, rtfd, rvt, vsd, webarchive, wir, wmv, wps, xer, xlsb, xps, z01, zipx, nwf, nwd, pc3, ctb, nwc, Atm, xltx, dotm Log files are not accepted. Q7: In tab 2, 2.2., in reference to relevant experience — The focus is mainly on public agencies. Is experience in the private/commercial industry count as previous experience? A7: See response to Q2 above. Q8: In regards to event tasks (private events, block parties, etc) — Does the City have preferred venues or is that something that proposers should include as costs? A8: See response to Q3 above. Q9: For clarification, we have done video updates for construction projects — not necessarily about design/build process. Will this be viable? A9: Refer to Revision III above. Q10: Is this City able to say who is on the evaluation committee for this procurement? 3 1 ADDENDUM NO.3 REQUEST FOR QUALIFICATIONS NO 2025-423-DF PUBLIC INFORMATION OUTREACH (PIO) SERVICES /OIAMIBEACH PROCUREMENT DEPARTMENT 1755 Meridian Avenue. 3,d Floor Miami Beach, Florida 33139 www.miamibeachfl.gov A10: Please refer to Attachment C. Q11: On the sample video, if the City could pick two or three things that would specifically affect the scoring from the evaluation committee, could you provide more detail? All: A breakdown of the qualitative criteria to be used by the evaluation committee is found in Section 0400 of the RFQ. Q 12: Is there any additional preference in this RFQ, besides veteran -owned businesses, that will allot additional points for proposers? Al2: No. Q13: 1 wanted to confirm whether we may include the current Contract Manager as a reference, given that we are actively working under the existing contract. Per Appendix A — Bid Certification, Questionnaire, and Affidavits, Page 3, Section 5 — References and Past Performance states: "Bidder shall submit at least three (3) references for whom the Bidder has completed work similar in size and nature as the work referenced in the solicitation." In addition, please advise if it would be appropriate to include other City of Miami Beach personnel as references for this proposal. A13: Bidder may include the current Contract Manager and other City of Miami Beach personnel as references. Q14: a) What is the budget for this bid? b) What's been your major pain point with your current marketing providers? c) From your perspective, what is the number one reason to engage in this initiative? d) Does this bid plan to negotiate after the contract is awarded? e) How long and what was the value of the previous contract? A14: a) The estimated average annual expenditure for this contract is $214,000.00. b) The City faces various challenges regarding PIO services; however one of the biggest challenges is balancing a given project's goals, timelines, and construction tasks with resident and business preferences and schedules (rush hours, sleep hours, lunch or dinner time service, etc.). c) The City does not have the internal resources required, hence the need to outsource these services. d) After selection, the City and the selected firm(s) will negotiate scope, terms, and cost. e) The current contract has a term of five (5) years and is set to expire on January 10, 2026, with no additional renewals available. The expenditures to date under the contract are approximately $926,000. Any questions regarding this Addendum should be submitted in writing to the Procurement Department to the attention ADDENDUM NO.3 REQUEST FOR QUALIFICATIONS NO.2025-423-DF PUBLIC INFORMATION OUTREACH (PIO) SERVICES MIAMIBEACH PROCUREMENT DEPARTMENT 1755 Meridian Avenue, 3,d Floor Miami Beach, Florida 33139 www.miamibeachfl.gov of the individual named below, with a copy to the City Clerk's Office at RafaelGranado@miamibeachfl.gov Contact: Telephone: Email: Danny Flores 305-673-7000 ext. 26652 DannyFlores@miamibeachfi.gov Proposers are reminded to acknowledge receipt of this addendum as part of your RFQ submission. Sincerely, ,ate T ezjt--� for Kristy Bada Chief Procurement Officer 5 1 ADDENDUM NO.3 REQUEST FOR QUALIFICATIONS NO.2025-423-DF PUBLIC INFORMATION OUTREACH (PIO) SERVICES MIAMIBEACH ATTACHMENT C MIAMI BEACH PROCUREMENT DEPARTMENT 1755 Meridian Avenue, 311 Floor Miami Beach, Florida 33139 www.miamibeachfi.gov LTC 324-2025 Evaluation Committee Meeting 2025-423-DF Public Information Outreach (PIO) Services 6 1 ADDENDUM NO.3 REQUEST FOR QUALIFICATIONS NO.2025423-DF PUBLIC INFORMATION OUTREACH (PIO) SERVICES MIAMIBEACH Docusign Envelope ID, C35774CD-EEF44OD3•gEl2-BDOQAB2F22FO BEACH OFFICE OFTHECrN MANAGER PROCUREMENT DEPARTMENT 1755 Meridian Avenue, 3,1 Floor Miami Beach, Florida 33139 www.miamibeachfl.gov LTC #324-2025 LETTER TO COMMISSION TO Honorable Mayor Steven Meiner and Members of the City Commission FROM Eric Carpenter, City Manager DATE August 04, 2025 SUBJECT. Evaluation Committee Relative to Request for Qualifications (RFQ) No. 2025- 423-DF for Public Information Outreach (PiO) Services The purpose of this Letter to Commission (LTC) is to update the Mayor and City Commission on the status of Request for Qualifications (RFQ) No. 2025-423-DF for Public Information Outreach (PIO) Services. The RFQ seeks proposals for PIO Services on Citywide efforts or projects, including but not limited to Neighborhood Improvement Projects (NIPs). Proposals pursuant to this RFQ will be received on August 11, 2025, The responsive proposals will be reviewed by the Evaluation Committee in accordance with the criteria established in the RFQ. I have appointed the following individuals to serve on the Evaluation Committee: • Christina Baguer, Chief of Staff, City Manager's Office • Maria Cerna, Assistant Director, Office of Capital Improvement Projects • Lauren Firtel, Neighborhood Affairs Manager, Office of Marketing and Communications • Rodney Knowles, Assistant Director, Interim Public Works Director • Lindsey Precht, Assistant Director, Environment and Sustainability Department • Otniel Rodriguez, Assistant Director, Transportation and Mobility Department I have also appointed the following individuals as alternates: Juanita Ballesteros, Sustainability and Resilience Manager, Environment and Sustainability Department Matthew LePera, Construction Manager, Public Works Department Kevin Pulido, Neighborhood Affairs Division Director, Office of Marketing and Communications As a reminder, this solicitation is under the cone of silence. For questions or additional information, please contact Kristy Bada at khstybada( )miamibeachfl.4ov. EC/Mg/KB/ND PUBLIC INFORMATION OUTREACH (PIO) SERVICES I� THANK YOU 9N!!�tet lvlw lie oeNwr co INFINITE SOURCE COMMUNICATIONS GROUP or i .t I