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155-1999 LTC CITY t~F MIAMI BEACH CITY HALL 1700 CONVENTION CENTER DRIVE MIAMI BEACH, FLORIDA 33139 h'ttp:\\ci. miami-beach, fJ, us L.T.C. No, 155-1999 LETTER TO COMMISSION July 19, 1998 TO: Mayor Neisen O. Kasdin and Members of the City C ission FROM: Sergio Rodriguez City Manager SUBJECT: REPORT ON THE PROGRESS OF THE BUSINESS RESOLUTION TASK FORCE AND ITS RECOMMENDED CHANGES TO PROCEDURES WITHIN THE BUILDING DEPARTMENT. The Business Resolution Task Force was established by the City Commission on March 3, 1999. The members of the committee are: 1. Saul Gross, Chair 2. Eva Barreto 3. Gerald K. Schwartz 4. Michael Comras 5. Marlo Courtney 6. Robert Todak 7. Carlos Marin 8. Eugene Rodriguez 9. Stevan Pardo 10. Amy Perry 11. Ted Berman 12. Ira Giller 13. Riccardo Olivieri 14. Larry Herrup The Task Force's first meeting was held on April 15, 1999, to begin identifying issues that impact the business-friendly climate of the City of Miami Beach. Subsequently, the Task Force held a meeting with the Assistant City Managers and Department Directors to present their goals and objectives and to hear their concerns. At the end of May, the Task Force created a Procedures Subcommittee, a Customer Service Subcommittee, and a Smart Growth Subcommittee. Additionally, they adopted the following timeline: Action First sub-committee meetings Subcommittees to identify issues and develop action plan Review issues Develop corrective action plan Task Force review of sub-committee reports Presentation of report to the City Commission Deadline June 11, 1999 July 2, 1999 July, 1999 August, 1999 September 9, 1999 October 6, 1999 To date, the Procedures Subcommittee has worked with the Building Department to create a list of recommendations for improving the procedures in the Building Department which is attached for your review. The Procedures Subcommittee will also meet with the departments of Planning and Zoning, Public Works and Code Compliance to make similar recommendations that will effectively streamline procedures. The Customer Service Subcommittee has held individual meetings with the Department Directors and begun creating a list of preliminary recommendations to enhance the quality of service the City provides. This subcommittee is also reviewing the City employee training program. The Smart Growth Subcommittee has met to discuss issues that impact the ability of the >City to attract quality and appropriate development. The Subcommittee will be working with the Economic Development Division and the Planning Department to develop their recommendations. The final report of the Task Force will be presented to the City Commission on October 6, 1999. SR!C~IRM/kc Attachment JUL-16-1999 16:39 STREi=lML I NE PROPERT I ES, II'IC 305 538 a917 ?02/07 Business Resolution Task Force Recommendations for improving the procedures of the 8 uilding Department: · Expedite plan review, · Improve inspections. · Increase staffing to reduce waiting time. · Reduce and simplify paperwork, · Invest in technology. The 1998-1999 adopted budget for the City of Miami Beach shows revenues of $3,164JOOO from building and trade permits and expenses of $2,547,653 to operate the building department. This $600,000 surplus of pennit fee revenue over expenses should be used to increase staffing and to in',est in technology, thereby improving the quality of services delivered to the public. 1. Exoedite Plan Review a. Additional plan reviewers are needed to speed up the process. There should be at least two plan reviewers for each trade sc that if one plan reviewer is sick or on vacation. the review proce:jS can continue. Currently, there is a need for one additional "structuraln plan reviewer to review the larger projects, one additiona/"B Jilding and Roofing" plan reviewer to review the small projects - pools, fences, driveways, windows, shutters, etc. and two full time "Fire" plan reviewers. b, Extend the hours for plan walk-thru until 3:00PM, rather than restricted until noon as at present. This would help to redu(~ the morning rush/jam/waiting time and allow people to spread themselves out over the course of the day. c, Plan reviewers should not be inspectors. This would allow plan review until 3:00PM. since the reviewers would not need to '10 out to make inspections. d. One stop permitting - Fire and Zoning plan reviewers should all be under the jurisdiction of the chief building official and should work full time as plan reviewers in building department. This would avoid going to different departments and filling our different appliCCltions and getting conflicting responses on the same project. JUL-16-1999 16:39 STRE8f'IL I ~IE PROPERT I ES, I NC 305 538 3917 P.03/07 e. Where it is obvious to Building Department that ORB approval is not required, don't send applicant to ORB. Let Building Depa iment sign off, e.g. repairs or alterations that do not affect "the look- of the Building. Even jf Planning/ORB approval is required, allow applicants to chose what order to get plan review approvals. Currently, eVE!ryone must go first to Planning/ORB causing a backlog there in the morning, rather than allowing review first by plan reviewer who may not be busy. f. g. Limit to two (2) the number of plans that the same person (contractor, expediter, owner, etc.) can walk-thru at anyone time. h. Make sure salaries for plan reviewers are competitive with that offered by neighboring municipalities for similar jobs, so positions like "structural inspector" aren't left vacant and plans don't have to be shipped out to consultants, as is being done now. i. The Plans Router should more actively monitor the progr :!ss of dropped off plans. The Plans Router should be able tf) give someone dropping off plans an approximate date when the "eview will be complete and should be the contact person to check v/ith on plan review status. 2. Imorave Insoections a. Additional fire inspectors are needed to speed up the pr:>cess. Currently a job can be stalled for a week waiting for inspections. b. The same inspector should be maintained for a given trado on a particular jOb to eliminate different requests from different inspectors, 3. Additional Full Time Staffina Reauired a. One (1) "Structural" Plan Reviewer (See 1 (a) above). b. One (1) "Building and Roofing" Plan Reviewer (See 1 (a) abo\le). c. Two (2) uFire" Plan Reviewers (See 1 (a) above). d. One (1) qualified "information officer' at the front counter providing information, so people don't have to wait in line for an hour to ask the permit clerks a simple question and then find out they are in the wrong place or they need a form filled out which they don't have. JUL-16-1999 16:40 STRERf"lL I NE PROFERT I ES, I ~IC 305 538 a917 P.04/07 e. Two (2) knowledgeable persons answering the telephone. It i~j very frustrating not to be able to get any information from the Building Department over the telephone. f. One (1) counter cashier who would exclusively take paymerlts on permits. This would free up the permit clerks at the counter to process the permit paperwork and give out information. Once counter cashier is added, extend until 4:00PM the hour whEln the cashier will accept payment for permits. Currently, the c3shier closes at 3:00PM. g. One (1) full time permit clerk at the front counter to speed up processing the permit applications. Currently there are five (.3) and a sixth is needed. 4. Reduce and Simplify Paperwork a. Even if permit paperwork is not complete, as long as appli,:ant is willing to pay the application fee, the Building Department should process the permit application and allow plan review, for bo~' large and small projects. This avoids a complete wasted trip where applicant can't even start the process if paperwork isn't in order. Currently, for small "walk through" projects, the E uilding Department often will not review the plans until the pape",vork is complete. b. Have permit forms available in plain view in the waiting areCl of the Building Department, so people can take them without having to ask clerk behind the counter for them. c. Have instructions posted in the lobby of the Building Depart nent in plain view explaining step by step how to pull a permit ar,d what paperwork needs to be submitted. d. Post hours for walk-thru clearly (Monday - Friday, 8:COAM - 3:00PM). Post hours for major plan review clearly (Monday, Wednesday, Friday, 2:00PM). Post drop off procedure clearly, e. Allow credit cards to be used to pay fees and other ouilding department charges. f. Stop requiring that tenants produce a copy of the lease to jo work in their premises. Owner's Affidavit authorizing the tenant tl) do the work should be sufficient. JUL-16-1999 16:40 STREAML I "IE PRO PERT I ES, I "Ie 305 538 j917 P.05/07 g. Set up Owner's Affidavit so both tenant and landlord can sign one piece of paper, instead of two separate forms: liThe under!iigned owner of the property authorizes the tenant to do the work described above." h. On each permit, there should be a list of the inspections spec fically required (rather than a general list of all the departments), Upon request, the City should be able to indicate what inspections ramain to be obtained, so applicants know exactly where they stand, Currently, computer will not print out specific list of inspections required. J. Require each employee at front counter of the Building Depa iment to wear a name tag. 5. Invest in TechnoloQV a. Have permit forms available on City web site so they can be downloaded and filled out without having to physically go down in advance to get forms. Have instructions on the web exp aining which forms are needed for what type of work. b. Encourage communication with inspectors via e-mail. Now it is almost impossible to reach them over the telephone and their voice mail is frequently full and unable to take messages. Ins~ ectors need not be given an "internet browser" in order to have a-mail, if there is a concern that the use of the browser will IElad to unproductive time wasted browsing the internet. c. New Windows version of Permits Plus software is slow and the server goes down a lot. IT department is slow to respond to fix the problem, d. City should purchase hand held computers for inspectors, so they can log inspection results from the field onto the intemet. Dade County has spent $812,000 on this equipment. See copy of news article attached. This equipment allows applicants to check the internet to see the results of inspections; applicants can also use the inter net to monitor the route of each inspector and track the inspector's progress during the course of the day to know about what t me an inspection of the applicant's job will be done, JUL-16-1999 16:40 STREAMLINE PROPERTIES,INC 305538 a917 e,~:ei! "8.'~; =:;~3i2;;; S~~'~ ~'g~8~o;!;;2 ~;'Eg'i-~.t; ~]~S.s-F.s .. I" ~ - 0 ..c: ~. a WI I;, ~ i =' w..:: . It :.I !l 0 ~_ r- J:. '- U .. E' .l:";~:lId:;f..I <;.Jarz:.,sA.!::. ~'o., :.s.l :;~Sl1i:.. ~~;:C~.'l: ,!;...,=-..o.! ":i "-:.og~.. ~! -a :a-'tl"g,E-fi~~l:r;e u~u'O...-;g, Ra~ ~.!:! "E:fi .'::~{'~-S: .,,~... l;~ '_2~'..~&,l;l:f':'O08 ~~.fji'8j. ~l::ff]l!?~'; o ;... C Ii C ~ ~ ~ l:' '. !: ,l:t ~ ~ -' '. It'llii.5 .' 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