2004-25647 Reso
RESOLUTION NO.
2004-25647
A RESOLUTION OF THE MAYOR AND CITY COMMISSION OF THE CITY OF
MIAMI BEACH, FLORIDA, AUTHORIZING THE ADMINISTRATION TO
APPROPRIATE ADDITIONAL FUNDING FOR THE PURCHASE OF ADDITIONAL
HARDWARE FROM THE Q-MATIC CORPORATION, AS OWNER OF THE
COPYRIGHTED SOFTWARE CODE FOR Q-MATIC SYSTEM, IN THE
AMOUNT OF $29,528, BASED ON GSA BID NO. GS-07F-0017K, FOR
ADDITIONAL ELECTRONIC DISPLAYS FOR CUSTOMER FLOW I QUEUING
MANAGEMENT SYSTEM INSTALLED IN THE BUILDING DEPARTMENT,
INCLUDING HARDWARE, WARRANTY, IMPLEMENTATION AND ELECTRICAL
SUB-CONTRACTOR SERVICES.
WHEREAS, the Administration has determined the need for a customer flow 1
queuing management system in the Building Department; and
WHEREAS, pursuant to Resolution No. 2004-25520, based on GSA Bid No. GS-
07F-0017K, the City purchased a customer flow 1 queuing management system for the
Building Department;
WHEREAS, upon implementation of the system in early July 2004, the
administration has identified the need to provide additional electronic displays to enhance
the customers flow 1 queuing process;
WHEREAS, the Q-MA TIC Corporation has provided the City with the price quote for
the additional electronic displays, based on GSA bid no. GS-07F-0017K, in the amount of
$29,528; said quotation being attached and made a part hereof.
NOW, THEREFORE, BE IT DULY RESOLVED BY THE MAYOR AND CITY
COMMISSION OF THE CITY OF MIAMI BEACH, FLORIDA, that the Mayor and City
Commission hereby authorize the Administration to appropriate additional funding from the
Building Department Training & Technology Account (601.7000.229253) for the purchase
of additional hardware from the Q-MATIC Corporation, as owner of the copyrighted
software code for the Q-MA TIC System, in the amount of $29,528, in accordance with the
quotation attached hereto, based on GSA bid no. GS-07F-0017K, for additional electronic
displays for customer flow 1 queuing management system installed i the Building
Department, including hardware, warranty, implementation and electric u ontractor
services.
PASSED and ADOPTED this 28th day of July, 2004.
AYOR
APPROVED AS TO
FORM & LANGUAGE
& FOR EXECUTION
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JMG/CMC/PAlHD
T:\AGENOA\2004\July28\ConsentO-MATIC2004.RES.doc
CITY OF MIAMI BEACH
COMMISSION ITEM'SUMMARY
m
Condensed Title:
A resolution authorizing the Administration to appropriate additional funding for the purchase of additional
hardware from the Q-MA TIC Corporation, as owner of the copyrighted software code for Q-MA TIC System,
in the amount of $29,528, based on GSA Bid No. GS-07F-0017K, for additional electronic displays for
customer flow/queuing management system installed in the Building Department, including hardware,
warranty, implementation and electrical sub-contractor services.
Issue:
Shall the Mayor and City Commission authorize the Administration to appropriate additional funding for the
purchase of additional hardware from the Q-MATIC Corporation?
Item Summary/Recommendation:
The Mayor and City Commission should adopt the Resolution, authorizing the Administration to appropriate
additional funding for the purchase of additional hardware from the Q-MA TIC Corporation, as owner of the
copyrighted software code for Q-MA TIC system, in the amount of $29,528, based on GSA Bid No. GS-07F-
0017K, for additional electronic displays for customer flowlqueuing management system installed in the
Building Department, including hardware, warranty, implementation and electrical sub-contractor services.
Advisory Board Recommendation:
IN/A
Financial Information:
Source of
Funds:
Account Approved
Building Training & Technology
Account Account 601.7000.229.253
IF;31J
$29,528
Ci Clerk's Office Le islative Trackin
Phil Azan/Hamid Dolikhani
City Manager
Assistant City Manager
AGENDA ITEM
C. 7/../
7~rJ 8 -D((
DATE
CITY OF MIAMI BEACH
CITY HALL 1700 CONVENTION CENTER DRIVE MIAMI BEACH, FLORIDA 33139
www.miamibeachfl.gov
To:
From:
Subject:
COMMISSION MEMORANDUM
Mayor David Dermer and
Members of the City Commission
Jorge M. Gonzalez ~
City Manager 0 I
Date: July 28, 2004
A RESOLUTION OF THE MAYOR AND CITY COMMISSION OF THE
CITY OF MIAMI BEACH, FLORIDA, AUTHORIZING THE
ADMINISTRATION TO APPROPRIATE ADDITIONAL FUNDING FOR
THE PURCHASE OF ADDITIONAL HARDWARE FROM THE Q-MATIC
CORPORATION, AS OWNER OF THE COPYRIGHTED SOFTWARE
CODE, IN THE AMOUNT OF $29,528, BASED ON GSA BID NO. GS-
07F-0017K, FOR ADDITIONAL ELECTRONIC DISPLAYS TO
ENHANCE THE RECENTLY INSTALLED CUSTOMER FLOWIQUEUING
MANAGEMENT SYSTEM IN THE BUILDING DEPARTMENT,
INCLUDING HARDWARE, WARRANTY, IMPLEMENTATION AND
ELECTRICAL SUB-CONTRACTOR SERVICES.
ADMINISTRATION RECOMMENDATION
Adopt the Resolution.
BUDGETED AMOUNT AND FUNDING
$29,528
ANALYSIS
Funding to be appropriated from Building Training & Technology
Account (Budget Account 601.7000.229.253).
Prior to the Implementation of the Q-Matic system on July 6, 2004 , the Building
Department along with Fire, Public Works and Planning Departments had designated
twenty-two (22) stations with various disciplines providing permitting and plan review
services to be equipped with the software and hardware needed to implement the new
customer flow 1 queuing management system in the Building Department.
Following the implementation of the system on July 6, 2004, and a post-implementation
assessment of the system and the customers' feedback, it became apparent that
installation of additional hardware and software are necessary for better guiding the
customers as they flow through the system. The number of stations equipped with the
software was increased from 22 to 29, and various custom programming upgrades were
completed. The Purchase Order was increased in the amount of $13,287 for the
additional software licenses, programming upgrades, electrical sub-contractor services
and implementation bringing the grand total to $86,040.
Commission Memorandum
Q-MA TIC
July 28, 2004
Page 2 of 2
Through further assessment, it was determined that installation of two 6-tiers electronic
displays, instead of the currently installed two 3-tiers electronic displays, are required to
provide an efficient means of relaying the identity of calling stations to the customers.
Further, through customers' feed back, installation of a new additional 4-tiers electronic
display, identifying the station and the called customer by the station, were
recommended. The Q-Matic Corporation has provided the City with the price quote for
the additional hardware including implementation, warranty and electrical sub-contractor
services, based on GSA bid no. GS-07F-0017K, in the amount of $29,528 (copy
attached), bringing the grand total to $115,568.
Implementation of the Q-MATIC system is necessary to improve productivity through
optimum utilization of staff, where priority setting in the system allows the optimum
efficiency in serving customers and distribution of workload, thereby minimizing the wait
time. The Q-MATIC system provides a valuable management tool for customer service
through statistical data on customers' session and wait times. The Q-MA TIC system is
intended to create a more relaxed, positive and professional atmosphere, where
customers are given their approximate wait time in advance and their place in line are
reserved without standing in line, and employees' performance are measured
objectively.
CONCLUSION
The Mayor and City Commission should adopt the Resolution, authorizing the
Administration to appropriate additional funding for the purchase of additional hardware
from the Q-MA TIC Corporation, as owner of the copyrighted software code for Q-MA TIC
system, in the amount of $29,528, based on GSA Bid No. GS-07F-0017K, for additional
electronic displays for customer f10wlqueuing management system installed in the
Building Department, including hardware, warranty, implementation and electrical sub-
contractor services.
JMG/CMC/PAlHD
T:\AGENDA\2004\July2804IConsentIQ-MA TICCommMemo.doc
FACSIMILE
Date: July 20, 2004
To: Hamid Dolikhani
Fax No: (305) 535-7513
From: Steve Zombek
Q-MATIC Corporation
No. of pages, including this sheet:
Fax No: (828)209-1100
Phone No: (678) 796-1430
Quote #: SCZ 701 (Rev)
Hamid,
This Is a quote to add workstation displays at each station. If you remember, this was In the original quote we had
started with. I've added the additional main displays per your request as well. Please note that we will a~in re-
quire the assistance of the electrician to meet permit requirements.
Let me know if there are any questions.
Thank you,
Steve
All purchase orders should be 'axed to 828-209-1100
Q-MATlC CORPORATION " Underwood Aoed Telephone: 828-20$01000
F1el.chur, ~c 28732 Telelax: 828-21>>-1100
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Q-MATIC Corporation
QUOTE
i
::CuStomer
jHamid Dolikhani
;Miami Beach Department of Buildings
, , 700 Convention Center Dr
IMiami Beach, FL
r
t, Ph /#: (305) 673-7000 x6753 Fax: (828) 209.1100
!FX#: (305) 535-7513 Quote#: SCZ701(Rev)
'R~t'i39,,;o;-ksiation displaysfi8S~ number called using static station identification. 1,4 tier main and 2, 3
tier extenslon:o.f~~ ~resent main displays:. _______._....--.--- . ------.- . .
, QTY' PART II DESCRIPTION PER UNIT PRICE
.. ._. U_ .._.N_.N'" ___R.'_N.'-......... ......-...,--..---.
DISPLAYS
. .D972R . :MEtt~?' DisPI~y (~edi..-. ~.. -. ,..... .___. ...~.=.~~~~.~':::.'~~~-~'~r$~~'._..-~-.-~-!~9,33Q'-.. ~..: .. .:
D92.4:13. _'tJ!atrixQisplay(Red). .' .. .....n _._._.._ """,.",."..$3.~.!L__.j$J9.,:3_~? --...-.. :
HARDWARE
~. :: B~~%~4 .'~:~~~~~~~~:~.~~.9~.[iiQ~-:-:.'~.." - ....: -:--...~----.-:__._..~=~;r~.-~--:.-..:l~~.=~~~~ :~~
POWER
---1'-":.. NG121 P?wersupPly.~-~ta;ida~(SE). ... . ~:.~~.=~~:..__._.___ .:s.a14..-.:...:..:.~:.='1~,454
SERVICES & LITERATURE
. 1.... . ~L~~p' EI.ectrical'suti-Cci~aci.Or se.xLces':=:':"~ "m..""" ,...J'-' ]94. ". ....~: ~_',!$.1 ,e.~...__::':~___ - '.
EquipmentTotal ._ __.. . '" ,.. _._ ._.._ _ _... . ...~2~901 _____
,Shipping & Handling .. ..._ ._. _. ._. ~26
Installation Total (IN9090) $3,601
TOTAL -.--.-.----..P- - ..... $29;528 . - ----.
Item. for credit must bli returned within 30 days of ..ecejDiand-ire.aUbieCtto. Drior BDDroVal and a 25% restockina fee
All PURCHASE ORDERS SHOULD BE FAXED TO 828-209-1100
IF CONDUIT. SPECIAL PERMITS OR LICENSING ARE REQUIRED ADDITIONAL CHARGES MAY APPI..v
Terms: Net thirty (30) days. 1.5% Discount 10 Days GSA# GS.07F.o017K
Quote valid for sixty (60) dayS F.O.B. Origin or Destination Prepay F'reight
And Add
CAGE Code: 03PV1
Warranty Period: 12 Months Tax iD: 36-3545811
QuoteH: SCZ 701 (Rev) DUNS: 1 &-915-8629
MY applicable salea or use tall will be added to the invoice, If you are exempt, please mail exemption cartlflcate with your purchase order.
Form: quote19k
Date:
Rep:
Phone:
July 20, 2004
Steve Zombek
(678) 796-1430
10
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