LTC 040-2005 Business & Civic Organization Satisfaction Survey
CITY OF MIAMI BEACH
Office of the City Manager
Letter to Commission No. 040-2005
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From:
Mayor David Dermer and Date: February 9, 2005
Members of the City Commission
Jorge M. GOnZaleZ).oF\../r-
City Manager J
BUSINESS AND CIVIC ORGANIZATION SATISFACTION SURVEYS
To:
Subject:
The purpose of this LTC is to provide you with the attached draft copies of the Business
satisfaction survey and the Civic Organization satisfaction survey. The survey
methodology and many of the questions in both these surveys are similar to the
methodology and questions in the resident survey that was approved by the Mayor and
City Commission. For ease of review, the questions that are different from the questions
in the resident survey are highlighted in yellow.
To maximize response rates and reduce non-response bias with the survey, the City's
consultant, the Hay Group, is recommending to limit the number of questions to between
65 and 70, with a minimal number of open-ended questions.
I should remind you that the intended purpose of both of these surveys is to gather general
feedback and input from our businesses and civic organizations on their level of
satisfaction with the services we provide. This data, along with the data collected from the
resident survey, will be used to help identify priority areas that we as an organization
should be focusing on.
Please review both surveys and provide any feedback you may have by Monday, February
14,2005. If you have any questions, need any additional information, orwould like to meet
as a Committee of the Whole, please feel free to let me know.
JMG/KGB/RI
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