MB Business Survey_version 4.pd
2005 Business Satisfaction Survey
DRAFT - February 4
INTRODUCTION: Hello, my name is calling on behalf of the Mayor and Commissioners of the City of
Miami Beach. This is NOT a sales call. We are conducting a survey of businesses within the Miami Beach area and yours
was selected at random.
[IF NAME OF OWNER/MANAGER IS AVAilABLE] May I please speak to Mr./MrsJMs. ?
[IF NAME OF OWNER/MANAGER IS NOT AVAilABLE] May I please speak to the owner or manager of this business?
Options:
1. "Yes, speaking." [CONTINUE WITH 'INTRODUCTION' BELOW.]
2. "Yes, hold on." [WHEN RESPONDENT PICKS UP, REPEAT ABOVE AND CONTINUE BELOW.]
3. "He/she is not available." [GET CAll BACK TIME.]
4. "Wrong number." [THANK AND TERMINATE.]
INTRODUCTION (cont'd): The City of Miami Beach is interested in hearing your views about what it's like to do business
in Miami Beach and how well City government is meeting the needs of businesses across the area. Your opinion is ~
important and will help improve service and quality of life throughout Miami Beach. Your participation in this survey and the
answers you provide will be kept confidential. This survey will take about 10-15 minutes of your time. As you answer these
questions, please think about the needs and concerns of your business. May we begin?
About City Services
As you think about the area surroundinq vour place of business (for example, the streets, sidewalks, alleyways, etc. around
your business area), how would you rate each of the following? Would you say excellent, good, fair, or poor?
2. The cleanliness of streets
3. Cleanliness of canals/waterways
4. Storm drainage (to avoid flooding)
5. Condition of sidewalks (that is, few or no cracks)
6. The appearance and maintenance ofthe City's public buildings
7. Overall quality ofthe beaches (cleanliness, water quality, etc.)
8. The maintenance of parks
9. landscape maintenance in rights of way and public areas
10. Recreation programs and facilities
11. Garbage/Trash collection
12. Building code enforcement (for new construction and renovation)
13. The City's ability to address homelessness
5
5
5
5
5
5
5
5
5
5
5
5
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14. How would you rate the recently completed capital improvement proiects (for example, the Beachwalk, Parks and
Youth Centers, Miami Beach Golf Club, Bass Museum, Washington Avenue, streetscapes, etc.) in the City of Miami
Beach? [READ LIST]
1. Excellent
2. Good
3. Fair
4. Poor
5. [DO NOT READ] Don't know
19. How would you rate the pace of new construction (that is, new buildings being built) across the City of Miami Beach?
[READ LIST]
1. About the right amount
2. Much too much
3. Too much
4. Too little
5. Much too little
6. [DO NOT READ] Don't know
20. And, how much do you feel the City of Miami Beach is doing with respect to historic preservation? [READ LIST]
1. About the right amount
2. Much too much
3. Too much
4. Too little
5. Much too little
6. [DO NOT READ] Don't know
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Getting Around the City
23. How do you feel about the condition of roads (that is, street repair, maintenance, smoothness) in Miami Beach? Would
you say excellent, good, fair or poor?
1. Excellent
2. Good
3. Fair
4. Poor
5. [DO NOT READ] Don't drivelDon't know
26. Which of the following would you be most willinq to support to allow for more pedestrian and bicycle paths/lanes
throughout the City of Miami Beach? [READ LIST]
1. Fewer parking spaces/areas
2. Fewer green/open space areas
3. Fewer lanes oftravel
4. [DO NOT READ] Other
5. [DO NOT READ] Don't knowlDon't care
Safety
Our next topic is safety in Miami Beach.
27. OPEN-ENDED. What is the first thing that comes to mind when you think ofthe City of Miami Beach police? [RECORD
RESPONSE.]
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How would you rate the overall quality of the each ofthe following public safety services provided by the City? Using the
same scale for each, would you say excellent, good, fair or poor?
Don't Know/Do Not Use
Excellent
28. Police
29. Emergency Medical Response
30. Fire
31. Ocean Rescue/Lifeguard/Beach Patrol
32. Emergency/Hurricane preparedness
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Fair
5
5
5
5
5
3
3
3
3
3
4
39. What do you feel is the most important area that the City of Miami Beach can address to improve public safety
throughout the City? Please listen to the following list. [READ LIST FROM CHOICE 1 TO 9 AND RECORD
RESPONSE]. Ok, and what is the second most important area to address? [RE-READ LIST IF NECESSARY MINUS
FIRST CHOICE GIVEN, THEN RECORD RESPONSE] - NOTE: CHOICES TO BE RANDOMIZED
1. Preventing crime
2. Enforcing traffic laws
3. Increasing visibility of police in neighborhoods
4. Increasing visibility of police in business/commercial areas
5. Enhancing lifeguard and beach patrol services
6. Reducing homelessness
7. Improving fire-fighting services
8. Improving rescue services
9. Other
10. [DO NOT READ] Don't know/not interested
Culture, Entertainment & Tourism
40. How do you feel about the availability of restaurants in Miami Beach? [READ LIST]
1. Too many
2. About the right amount
3. Too few
4. [DO NOT READ] Don't know
41. How do you feel about the availability of niqhtclubs in Miami Beach? [READ LIST]
1. Too many
2. About the right amount
3. Too few
4. [DO NOT READ] Don't know
42. How do you feel about the availability of cultural activities (such as art shows, film festivals, theaters, and musicals) in
Miami Beach? [READ LIST]
1. Too many
2. About the right amount
3. Too few
4. [DO NOT READ] Don't know
43. How frequently do you feel maior events (such as the boat/home/auto shows, 4th of July celebrations, expositions, food
and wine festivals, etc.) should occur in the City of Miami Beach? [READ LIST]
1. They occur the right number of times
2. They should occur more often
3. They should occur less often
4. [DO NOT READ] Don't know
44. How good a job do you feel City government is doing with respect to handling events that attract large crowds to Miami
Beach that is, the City considers the needs of residents and businesses, addresses noise/disturbance issues, etc.?
[READ LIST]
1. The City is doing a ~ good job
2. A good job
3. An average job
4. A poor job
5. The City is doing a ~ poor job
6. [DO NOT READ] Don't know
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EconomylTaxes
46. How would you rate the overall value of City services for the tax dollars that your business pays? Would you say
excellent, good, fair or poor?
1. Excellent
2. Good
3. Fair
4. Poor
5. [DO NOT READ] Don't know
47. What is your level of satisfaction with local schools within the City of Miami Beach? Would you say very satisfied,
satisfied, neither satisfied nor dissatisfied, dissatisfied, or very dissatisfied?
1. Very satisfied
2. Satisfied
3. Neither satisfied nor dissatisfied
4. Dissatisfied
5. Very dissatisfied
6. [DO NOT READ] Don't know/not applicable
48. Would you support the City of Miami Beach reallocating City tax dollars to increase public school funding in order to
improve the quality of the public schools in Miami Beach? [READ LIST]
1. Definitely
2. Probably
3. Hard to say
4. Probably not
5. Definitely not
6. [DO NOT READ] Don't know
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Communications/Customer Servicellnternal City Processes
50. Now, a few questions about communications both to and from the City of Miami Beach. How do you most often get
your information about the City that is relevant to your business (for example, government, services, activities,
meetings, etc.)? Listen to the following list and choose the most common method. [READ LIST]
1. Cable Channel 20
2. Miami Beach website
3. Daily newspapers
4. Community/weekly publications
5. The City's Answer/Call Center
6. E-mails from City government, departments or agencies
7. Direct mail from City government, departments or agencies
8. Communications with City Commissioner(s)
9. [DO NOT READ] Other
10. [DO NOT READ] Don't know/Not interested
51. How do you feel about the amount of information you get from the City? [READ LIST]
1. Too much
2. About the right amount
3. Too little
4. [DO NOT READ] Don't know
52. During the last 12 months, have you personally contacted, either by phone, in-person or electronically, the City of
Miami Beach government with a question, service request or complaint on behalf of your business? [READ LIST]
1 . Yes, one contact
2. Yes, several contacts
3. No contact [SKIP TO Q60]
4. [DO NOT READ] Don't remember
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60. To what extent do you agree or disagree that City of Miami Beach government is open and interested in hearing the
concerns or issues of your business? [READ LIST]
1. Strongly Agree
2. Agree
3. Neither Agree Nor Disagree
4. Disagree
5. Strongly Disagree
6. [DO NOT READ] Don't know
In Summary
61. Now, a few summary questions. In general, how good a job do you feel Miami Beach City government is doing in
meeting the needs of your business? Would you say excellent, good, fair, or poor?
1. Excellent
2. Good
3. Fair
4. Poor
5. [DO NOT READ] Don't know
65. OPEN-ENDED. What 2-3 changes would make the City of Miami Beach a better place for you to do business?
Demographics
I just have a few remaining questions for you to help us classify businesses, so that we ensure a representative sample is
included across the City. As a reminder, all information is kept confidential and will not be given to City officials.
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This concludes the survey. Your opinions are greatly valued and appreciated. Thank you
for your time. Have a great day/evening!
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