MB Civic Organization Survey_ve
2005 Civic Organization Satisfaction Survey
DRAFT - February 4
INTRODUCTION: Hello, my name is calling on behalf of the Mayor and Commissioners of the City of
Miami Beach. This is NOT a sales call. We are conducting a survey of civic organizations in Miami Beach and yours was
selected to participate. May I please speak to Mr./Mrs./Ms. ?
1. "Yes, speaking." [CONTINUE WITH 'INTRODUCTION' BELOW.]
2. "Yes, hold on." [WHEN RESPONDENT PICKS UP, REPEAT INTRODUCTION ABOVE, MINUS "MAY I PLEASE
SPEAK TO MR./MRS./MS. ?" AND CONTINUE WITH INTRODUCTION BELOW.]
3. Person asked for is unavailable. [GET CALL BACK TIME.]
INTRODUCTION (CONT'D): The City of Miami Beach is interested in learning what is important to civic organizations such
as yours, about your opinions of City services and how well the City is meeting your needs. Your views are ~ important
and will help improve the quality of life throughout the City. The survey will take about 10-15 minutes of your time. May we
begi n?
About City Services and Quality of Life
1. Overall, how would you rate the quality of life within the City of Miami Beach? Would you say excellent, good, fair, or
poor?
1. Excellent
2. Good
3. Fair
4. Poor
5. [DO NOT READ] Don't know
2. OPEN-ENDED QUESTION. What one area is the most important to you regarding quality of life in the City of Miami
Beach? [RECORD RESPONSE.]
How would you rate each of the following within the City of Miami Beach? Would you say excellent, good, fair or poor?
3. Cleanliness of streets
4. Cleanliness of canals/waterways
5. Storm drainage (to avoid flooding)
6. Condition of sidewalks (that is, few or no cracks)
7. The appearance and maintenance ofthe City's public buildings
8. Overall quality ofthe beaches (cleanliness, water quality, etc.)
9. The appearance of playgrounds
10. The maintenance of parks
11. Landscape maintenance in rights of way and public areas
12. Recreation programs and facilities
13. Garbage/Trash collection
14. Building code enforcement (new construction and renovation)
15. The City's ability to address homelessness
Excellent
5
5
5
5
5
5
5
5
5
5
5
5
5
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16. How would you rate the recently completed capital improvement proiects (for example, the Beachwalk, Parks and
Youth Centers, Miami Beach Golf Club, Bass Museum, Washington Avenue, streetscapes, etc.) in the City of Miami
Beach? [READ LIST]
1. Excellent
2. Good
3. Fair
4. Poor
5. [DO NOT READ] Don't know
17. How would you rate the availability of affordable housing within the City of Miami Beach? [READ LIST]
1. Acceptable/About the right amount
2. Too much
3. Too little
4. [DO NOT READ] Don't know
18. How would you rate the pace of new construction (that is, new buildings being built) across the City of Miami Beach?
[READ LIST]
1. About the right amount
2. Much too much
3. Too much
4. Too little
5. Much too little
6. [DO NOT READ] Don't know
19. And, how much do you feel the City of Miami Beach is doing with respect to historic preservation? [READ LIST]
1. About the right amount
2. Much too much
3. Too much
4. Too little
5. Much too little
6. [DO NOT READ] Don't know
Getting Around the City
20. How do you feel about the availability of parking across the Citv of Miami Beach? [READ LIST]
1. About the right amount
2. Much too much
3. Too much
4. Too little
5. Much too little
6. [DO NOT READ] Don't know
21. How do you feel about traffic flow in Miami Beach? Would you say excellent, good, fair or poor?
1. Excellent
2. Good
3. Fair
4. Poor
5. [DO NOT READ] Don't drivelDon't know
22. How do you feel about the condition of roads (that is, street repair, maintenance, smoothness) in Miami Beach? Would
you say excellent, good, fair or poor?
1. Excellent
2. Good
3. Fair
4. Poor
5. [DO NOT READ] Don't drivelDon't know
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Safety
Our next topic is safety in Miami Beach. How would you rate the overall quality ofthe each ofthe following public safety
services provided by the City? Using the same scale for each, would you say excellent, good, fair or poor?
Don't Know/Do Not Use
Excellent
3
3
3
3
3
5
5
5
5
5
Fair
23. Police
24. Emergency Medical Response
25. Fire
26. Ocean Rescue/Lifeguard/Beach Patrol
27. Emergency/Hurricane preparedness
28. What do you feel is the most important area that the City of Miami Beach can address to improve public safety
throughout the City? Please listen to the following list. [READ LIST FROM CHOICE 1 TO 9 AND RECORD
RESPONSE]. Ok, and what is the second most important area to address? [RE-READ LIST IF NECESSARY MINUS
FIRST CHOICE GIVEN, THEN RECORD RESPONSE] - NOTE: CHOICES TO BE RANDOMIZED
1. Preventing crime
2. Enforcing traffic laws
3. Increasing visibility of police in neighborhoods
4. Increasing visibility of police in business/commercial areas
5. Enhancing lifeguard and beach patrol services
6. Reducing homelessness
7. Improving fire-fighting services
8. Improving rescue services
9. Other
10. [DO NOT READ] Don't know/not interested
Culture, Entertainment & Tourism
29. How do you feel about the availability of cultural activities (such as art shows, film festivals, theaters, and musicals) in
Miami Beach? [READ LIST]
1. Too many
2. About the right amount
3. Too few
4. [DO NOT READ] Don't know
30. How frequently do you feel maior events (such as the boat/home/auto shows, 4th of July celebrations, expositions, food
and wine festivals, etc.) should occur in the City of Miami Beach? [READ LIST]
1. They occur the right number of times
2. They should occur more often
3. They should occur less often
4. [DO NOT READ] Don't know
31. How good a job do you feel City government is doing with respect to handling events that attract large crowds to Miami
Beach that is, the City considers the needs of residents, addresses noise/disturbance issues, etc.? [READ LIST]
1. The City is doing a ~ good job
2. A good job
3. An average job
4. A poor job
5. The City is doing a ~ poor job
6. [DO NOT READ] Don't know
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32. Do you agree or disagree with the following statement: The tourism industry in Miami Beach contributes to the quality
of life for residents within the City. Would you say you strongly agree, agree, neither agree nor disagree, disagree or
strongly disagree?
1. Strongly agree
2. Agree
3. Neither agree nor disagree
4. Disagree
5. Strongly Disagree
6. [DO NOT READ] Don't know/Not sure
EconomylTaxes
33. How would you rate the overall value of City services for the tax dollars paid in Miami Beach? Would you say excellent,
good, fair or poor?
1. Excellent
2. Good
3. Fair
4. Poor
5. [DO NOT READ] Don't know/not applicable
35. What is your level of satisfaction with local schools within the City of Miami Beach? Would you say very satisfied,
satisfied, neither satisfied nor dissatisfied, dissatisfied, or very dissatisfied?
1. Very satisfied
2. Satisfied
3. Neither satisfied nor dissatisfied
4. Dissatisfied
5. Very dissatisfied
6. [DO NOT READ] Don't know/not applicable
36. Would you support the City of Miami Beach reallocating City tax dollars to increase public school funding in order to
improve the quality of the public schools in Miami Beach? [READ LIST]
1. Definitely
2. Probably
3. Hard to say
4. Probably not
5. Definitely not
6. [DO NOT READ] Don't know
Communications/Customer Service
37. Now, a few questions about communications both to and from the City of Miami Beach. How do you most often get
your information about the City that is relevant to your civic organization (for example, government, services, activities,
meetings, etc.)? Listen to the following list and choose the most common method. [READ LIST]
1. Cable Channel 20
2. Miami Beach website
3. Daily newspapers
4. Community/weekly publications
5. The City's Answer/Call Center
6. E-mails from City government, departments or agencies
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7. Direct mail from City government, departments or agencies
8. Communications with City Commissioner(s)
9. [DO NOT READ] Other
10. [DO NOT READ] Don't know/Not interested
39. During the last 6 months, have you personally contacted, either by phone, in-person or electronically, the City of Miami
Beach government with a question, service request or complaint? [READ LIST]
1 . Yes, one contact
2. Yes, several contacts
3. No contact [SKIP TO Q46]
4. [DO NOT READ] Don't remember
40. What was the reason for your contact? [READ LIST]
1. Pay a bill
2. File a complaint
3. Call/visit an elected official
4. Research an issue
5. Obtain or submit a grant application
6. Obtain a license
7. Attend a program/event
8. [DO NOT READ] Other
Thinking about your most recent contact with City government, would you say you strongly agree, agree, neither agree nor
disagree, disagree or strongly disagree with each of the following statements? [READ LIST]
Strongly agree
41. It was easy to get to someone who could help me 1
42. The employees that assisted me were courteous and professional 1
43. The employees that assisted me had the proper training and knowledge 1
44. The process is user-friendly and easy to understand 1
45. The requests made by my civic organization are processed in a timely manner 1
46. Overall, I was satisfied with the experience I had contacting the City 1
5
5
5
5
5
5
47. To what extent do you agree or disagree that City of Miami Beach government is open and interested in hearing the
concerns or issues of your civic organization? [READ LIST]
1. Strongly Agree
2. Agree
3. Neither Agree Nor Disagree
4. Disagree
5. Strongly Disagree
6. [DO NOT READ] Don't know
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The City's Relationship with Civic Organizations
In Summary
57. Overall, how would you rate the City of Miami Beach as a place to live, work and play? Would you say excellent, good,
fair or poor? [READ LIST]
1. Excellent
2. Good
3. Fair
4. Poor
5. [DO NOT READ] Don't know
58. Would you say that as a place to live, work and play, the City of Miami Beach is better now than it was about a few
years ago, would you say it is worse, or would you say it is about the same? [READ LIST]
1 . Better now
2. About the same
3. Worse now
4. [DO NOT READ] Don't know!1 haven't been here long enough
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59. And, would you say that civic organizations in the City of Miami Beach are better off now than they were about a few
years ago, would you say they are worse off, or would you say it is about the same? [READ LIST]
1 . Better now
2. About the same
3. Worse now
4. [DO NOT READ] Don't know!1 haven't been here long enough
60. In general, how good a job do you feel City government is doing in meeting the needs of your civic organization and
the constituents you represent? Would you say excellent, good, fair, or poor?
1. Excellent
2. Good
3. Fair
4. Poor
5. [DO NOT READ] Don't know
61. OPEN-ENDED QUESTION. Thinking about your neighborhood or the City overall, what two to three changes would
make Miami Beach a better place to live, work, and play?
Demographics
Finally, I just have a few remaining questions to help us classify respondents, so that we ensure a representative sample of
people are interviewed across civic organizations.
62. Gender [DO NOT ASK]
1. Male
2. Female
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This concludes the survey. Your opinions are greatly valued and appreciated. Thank you for your
time. Have a great day/evening!
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