CorrespondenceATLANTIC
Ct. lB C I TY
Mr. Robert Paroher
City of Miami Beach
1700 Convention Center Dr.
Miami Beach, FI. 33139
Dear Mr. Pan:her,
._,ID_, 673 7982 P.Ol
r, IAf'~AGERS OFF ICE ~ ~
305 ~1.8i;9 r,. ,:;,,
f
January 26, 2005
When Atlantic Broadband acquiredl the cable television system serving your commtmity
I .
last March, we made a number of c~mm~tments to you regarding teclmology, service and
responsiveness. A~ we enter the Ne~ Year, we want to advise you ofthe many
improvements we h~ve made ~lmadry, and to inform you of what is platm.ed for 2005.
iWe re, co ize that the n
gn p 'n'mry con pm of most cable subscribers is that of sy~em q~lity
and reliability. In 2004, 'we upgrade~ the infrastructure of our High Speed Interaet service'
to improve reliability and increase speed up to 3.0 mbs. We also upgraded our pl~.nt
distribution network installing additional fiber optic nodes, status monitoring and 100%
back-up power supplies. These imp~ ovements are providing enhanced digital picture
quality and greater cap~iry for adv:
Of course, quality service requires a
our staffing hours and levels to meet
can continue to reach aa Atlantic Br
every day.
Our investments in South Flori~ an
new services to our cusiorne~ here:
need services to your consfitU~lltS.
high level of customer care. Therefore, we adjusted
the dynamic needs of our customer base. Customers
:~adband representative twenty four hours a day,
yielding big improvements and bringing exciting
In October 2004, we mtrodm sd the most technologically advanced Digital Video
Recording service available t~day, giving our customers the power ~o watch what
they want, whenever they wagt, as well as pause live TV and record two programs
while watching a third.
!
We added seven new progr~g services, and created a 22-channel Latino tier
ia July. /
We introduced Atlantic Broagband High Speed Interact Service, and doubled the
speed of our Max service fro$1.5 mbs to 3 mbs.
For HI)TV custom~ we ha~e added four new HD channels: ESPN HD,
STAP, Z! HI), WFOR-4 HD al~d WSV'N-7 I-ID.
ABC Family will join our Val~e Service lineup on Channel 83, effective Marchl
2005. '
represent major expenses for our er
some of our prices effective March
following is an outline of some of
.Our popular new channels, advan.C~d services, improved customer care, and the
investments in our system and tech~nology are all part of Atlantic Broadband's
commitment to providing thc servi~ our customers deserve and demand. But they also
,mpany, and that is why we fred it necessary to adjust
1, 2005. A detailed description is attached, and
~e kcy features:
· With our mos~ cost-conscio ~s customers in mind, there will be no increase in the
price for Limited Basic C~bl e Service. The pri~e fer this service will remain at
$12.411 per month. ~E
· The monthly fee for Value xpanded) Service will bc adjusted from $44.15 to
$46.50 per month. This adjustment of $2.35 represents an increase of
approximately 5%. For the r~latively small number of customers who receive the
Value Scrv/ce in conjunctior~ with Digital Service, their monthly bill will increase
from $61.10 to $63.45 (less hhan a 4% increase).
· These changes affect less r_han one quarter of our customers, and represent their
first increase in more thana ,ear.
Of course, ~!1 alTected subscribem ~ .ll be provided with thc details of all changes thi~
week. Copies of those notices are eni:losed.
All of us at Atlantic Broarlband hopet you join u.s in our enthuqi;t~m for what bas been
accomplished in the last nme month~. Equally important, next year will bring continued
investment in your community, as '.~ll as a continuation of our efforts to enhance and
improve your broaclbmad communications system. As always, I welcome your comments
and any questions you may have.
Sincerely,
Vice President & General Manager
TOTRL P.02