HomeMy WebLinkAbout2006-26158 Reso
RESOLUTION NO.
2006-26158
A RESOLUTION OF THE MAYOR AND CITY COMMISSION OF THE
CITY OF MIAMI BEACH, FLORIDA, CONSENTING TO THE
APPOINTMENT OF GLADYS ACOSTA AS THE DIRECTOR OF THE
CITY'S INFORMATION TECHNOLOGY (IT) DEPARTMENT.
WHEREAS, the City Manager has appointed Gladys Acosta as Director of IT;
and
WHEREAS, pursuant to Section 4.02 of the City of Miami Beach Charter, the
City Manager has the power to appoint directors of City departments, with the consent
and confirmation of the Mayor and City Commission; and
WHEREAS, the Mayor and City Commission hereby consent and confirm the
appointment of Gladys Acosta as Director of IT.
NOW, THEREFORE BE IT DULY RESOLVED BY THE MAYOR AND CITY
COMMISSION OF THE CITY OF MIAMI BEACH, FLORIDA, that the Mayor and City
Commission hereby consent to and confirm the appointment of Gladys Acosta as
Director of the City's Information Technology (IT).
PASSED and ADOPTED this 11th day of April, 2006.
ATTEST:
(
/
MAYOR
David Dermer
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APPROVED AS TO
FORM & LANGUAGE
& FOR UnON
~
Date
COMMISSION ITEM SUMMARY
Condensed Title:
Resolution consenting to the appointment of Gladys Acosta as the Director of the Information
Technolo De artment.
Ke Intended Outcome Su orted:
Attract and maintain a quality workforce and improve process through information technology.
Issue:
Shall the City Commission appoint Gladys Acosta as the Director of the Information Technology
Department?
Item Summary/Recommendation:
A resolution consenting to the appointment of Gladys Acosta as the Director of the Information
Technology Department.
The Administration recommends approving the resolution.
Advisory Board Recommendation:
I N/A
Financial Information:
Source of
Funds:
D
aSPI
Financial Impact Summary:
Cit Clerk's Office Le islative Trackin
Ramiro Inguanzo, Chief of Staff
Si
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in
.....
MIAMI BEACH
AGENDA ITEM
DATE
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MIAMI BEACH
City of Miami Beach, 1700 Convention Center Drive, Miami Beach, Florida 33139, www.miamibeachR.gov
COMMISSION MEMORANDUM
TO: Mayor David Dermer and Members of the City Commission
FROM, Jorge M. Gonzalez. City Manager ~. fJn~~ 1.-l..:
DATE: April 11 ,2006
SUBJECT: A RESOLUTION OF THE MAYOR AND CITY COMMISSION OF THE CITY OF
MIAMI BEACH, FLORIDA CONSENTING TO THE APPOINTMENT OF GLADYS
ACOSTA AS THE DIRECTOR OF THE INFORMATION TECHNOLOGY
DEPARTMENT.
ADMINISTRATION RECOMMENDATION
Pursuant to the requirements of Article IV Section 4.02 of the City Charter, it is
recommended that the Mayor and Commission adopt the attached Resolution consenting to
the appointment of Gladys Acosta as the Director of the Information Technology Department.
ANALYSIS
Ms. Acosta has been serving as the Acting Director of the Information Technology (IT)
Department since 2004. Prior to this position, Ms. Acosta served as the Technical Services
Manager for the IT Department from 1999 to 2004.
In her positions with the IT Department, Ms. Acosta has played a major role in the
introduction and integration of new technologies; strategic planning and design of a citywide
wireless broadband network (WiFi); establishment of new business practices in an effort to
positively impact the organization; application of best practice standards for security;
successful completion of Data Center restructure project; negotiation and implementation of
a Storage Area Network Device; encouragement of partnerships with the private sector;
analysis of building layouts regarding telecommunications infrastructure and equipment
requirements; development of budget estimates and financial plans for providing voice and
data communications services; implementation of a new 911 Positron Communications
system; and management of the citywide BOO-Megahertz Motorola Public Safety Radio
System.
Ms. Acosta has done a great job in her role as Acting IT Director and has proven to be a
valuable and effective leader. Her continued commitment to the City and her leadership in
the IT area will help ensure that the City continues achieving its goals. Attached is a resume
for Ms. Acosta.
CONCLUSION
While in most Council/Manager governments, Managers are typically granted broad authority
to select key department heads, an old provision of our charter requires consent by
Commission. Therefore, this recommendation is for consent.
J MG/ri
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Gladys Acosta
6210 Leonardo St, Coral Gables, FL 33146-305 218-1 Ogg-gacosta@miamibeachfl.gov
INFORMATION TECHNOLOGY DIRECTOR
MANAGEMENT PROFILE
Information Technology. Voice Over Ip. Strategic Planning
Technology and business professional with management and hands-on experience in analyzing and automating
business processes in a large scale enterprise environment. Strong record of success in creating robust IT architecture
and infrastructures and proven ability to bring the benefits of Information Technology (IT) to solve business issues
while managing costs and risks.
. Technology Architecture & Integration
. Public Safety 800 MHz Systems
. Global IT Delivery & Project Management
. Budgeting & Cost Control
. Organization & Staff Development
. Leading Edge IT Development
. Voice Over IP (VOIP) Deployment
. Staff Management & Team Building
. Strategic Analysis & System Integration
. E-Government Development
Dynamic management career with strong leadership, problem-solving, planning, team-building and project
management skills. Recruit, develop, motivate and retain diverse staff structuring them in teams that deliver results
and savings. Full responsibility for multi-million dollar budgets with successful business management.
PROFESSIONAL EXPERIENCE
City of Miami Beach, Miami Beach, FL
Information Technology Department
Acting IT Director
2004 to present
Provide leadership as head of the IT Department for all aspects of strategic IT planning for implementation and support
citywide as an integral component of the City's Strategic Plan. The IT Department has been transformed into a
strategic business partner to provide tools that enhance the City of Miami Beach's ability to deliver world-class service
to the City's residents and visitors by helping the City satisfy its customers' needs for creative solutions. This includes
all the information technology standards and policies; infrastructure enterprise application selection, development,
implementation and support; consultation to departments; systems integration of applications for the enterprise; public
safety systems and end-user desktop support. Manage and deliver multiple large scale projects on time and within
budget. Responsible for budgeting, design, implementation and support of all enterprise technology projects.
. Effectively introduced and integrated new technologies: Internet, Intranet and E-Government applications
for citizens and City employees to use web-enabled technology to reduce the time and cost required for
members of the workforce and community to access selected City of Miami Beach Government
information and services.
· Integral member of the strategic planning and design of a citywide wireless broadband network (WiFi) to
enhance the City's Public Safety and wireless mobile network and provide free Internet public access.
. Instituted new business practices in an effort to positively impact the organization as well as adhere to
the City's Strategic Plan and Vision.
· Applying best practice standards for security; Implemented City-wide VLAN project; Enhanced physical
security for all city networking closets and port security; Implementation of Enterprise Security Manager.
· Successfully completed Data Center restructure project to allow for increased availability of power during
catastrophic events with City staff resulted in at $ 300K project savings.
Gladys Acosta. Page 1
. Negotiation and implementation of a Storage Area Network Device which is a strategic enterprise
storage solution that is scalable and will provide the necessary space to accomplish each departments
needs. The new IBM DS8100 SAN was purchased with a $ 400K savings to the City and will have ten
(10) terabytes of physical space.
. Encourage partnerships with the private sector where appropriate and cost effective. Commercially
proven solutions have been considered whenever equivalent services can be acquired more
economically and that meet the City's requirements. Implementation of the Telestaff Fire Scheduling
System; LaserFische Weblink with City Clerks Office; Active Strategy Performance Management with
Budget Management; City Works IMS/GIS with Public Works; and TRIM 2K and Horticopia Software with
Parks and Recreation.
. Provided implementation services for the City's new Enterprise Resource Planning (ERP) System
including data extraction, data mapping, data conversion, module setup, security and training.
. Implementation of Information Technology projects that contribute to the strategic business objective
leveraging the City's IT capability: Voice Over Internet Protocol (VOIP) for City Hall and all remote sites,
Installation of a new Motorola 800 MHz Simulcast Public Safety Radio System; Installation of a second
IVR to distribute the load and provide redundancy between the two IVR systems.
. Applying best practice standards for security; Implemented City-wide VLAN project; Enhanced physical
security for all city networking closets and port security; Implementation of Enterprise Security Manager.
Information Technology Department
Technical Services Manager
1999 to 2004
Responsible for directing and supervising the operations within the Computers and Communication Department with
an extensive network of interconnect distributed processors in various remote facilities. This requires advanced
technical work in directing the design, development and implementation of new fiber optic networks and
telecommunications infrastructure. This is done through the acquisition, installation and operation of switches, servers
and application software to support systems for the City. Supervision is exercised through various levels of
subordinates over a variety of technical, professional, administrative, specialized and clerical employees with assigned
responsibilities in various phases of department operations.
.
Responsible for reviewing the request for new network application utilization, and assist in determining
priorities and relative merit of proposed computer usage.
.
Analyzed building layouts regarding telecommunications infrastructure and equipment requirements
citywide for new installations and changes.
.
Developed and support budget estimates and financial plans for providing voice and data
communications services and for the acquisition of hardware and software, or for the development of
such software.
.
Participated in the implementation of a new 911 Positron Communications system.
.
Management of the citywide 800-Megahertz Motorola Public Safety Radio System and CAD.
.
Maintain a Wide Area Network (WAN) that support connectivity to remote facilities over a Gigabit
infrastructure.
Gladys Acosta · Page 2
Williams Communication Solutions, Miami, FL
CTI Design Consultant
1998-1999
Responsible for the review and analysis of business processes, call center call flows, workflows, management needs
and technological requirements. These tasks include the development of advanced applications solutions to enable a
seamlessly integration of complex telecommunication technologies in a single or multiple Call Center environments.
The following technology applications are areas of expertise:
. Development of Interactive Voice Response (IVR) systems.
. Computer Telephony Integration (CTI) to maximize efficiencies.
· Integration with Customer Information Management System.
. Outbound/Predictive Dialing to enhance communication.
. Increase productivity through workflow efficiencies.
. Ensured smooth integration of business processes with technology.
· Completion of projects on time and within budget.
Topp Telecom Inc, Miami, FL
Vice President of Operations
1996-1998
Member of a policy making corporate executive management team that managed the deployment of proprietary
wireless technology nationwide. Responsible for all Information Technology personnel, systems and applications that
were required to support the two nationwide Customer Service Centers, in a rapidly growing environment with an
annual budget in excess of 3.5 million. Managed a staff of over 100 employees including Directors, Managers and
Supervisors with additional resources as required. Negotiated and managed the outsourcing contract with
TeleServices Resources. Additional responsibilities included the design, development and implementation of systems
(Novell NT) to automate the internal Call Center, administrative and operational staff.
· Increased Call Center productivity through application development and deployment.
. Instrumental in the design of in-house IVR system used to support a Call Center.
. Manage global relationships with key vendors, consultants, licensees and Topp Telecom affiliates.
· Hired, managed and retained staff while fostering productivity, quality and initiative.
· Built an Information Technology Division to support nationwide operations.
PTC Cellular, Inc., Miami~ FL
Director of Customer Service/Carrier Relations
1994-1996
Instrumental in the start-up and organization of the Carrier Relations Department into a cost effective, well controlled
and efficient operation.
.
Negotiated and implemented national wireless carrier contracts that supported over 15,000 cellular lines
across the United States.
Implemented and automated the tape/billing reconciliation system for the auditing of carrier invoices.
Increased corporate visibility in the wireless industry by developing fraud prevention systems and
contract negotiations.
Executive contact for all wireless carrier issues.
Manage the Customer Service Center which provided twenty-four hours/seven days staff coverage.
Worked with Information Technology staff to develop and implement the methodology to improve call
wait time, abandoned rate and response time.
.
.
.
.
.
Gladys Acosta · Page 3
BellSouth, Miami, FL
Wireless Carrier Services
1983-1994
Key member of a marketing account team that is responsible for sales and implementation of complex
services.
. Assisted in the designing efforts of fiber optic systems.
. Represented the Wireless Services group on various Quality Action teams.
. Responsible for the coordination and implementation of interconnection wireless services for the
BellSouth region.
. Day to day activities involved interfacing with Outside Plant Engineering, Building Industry Consultants,
and Special Services to ensure the customer receives the correct services in a timely fashion.
. Monitored account activity to enhance and gain customer retention.
Computer Operations
1979-1983
Responsible for operating the following computer systems:
. UNIVAC 11/60, IBM System 7, Series 1, DEC 11/70 and DEC 11/34.
. Operational on on-line systems.
. Central point of contact for outages within the BellSouth region.
EDUCATION
Master of Business Administration, Nova University, 10/1993
Bachelor of Science, Nova University, 02/1992
Gladys Acosta. Page 4
lD
MIAMI BEA
OFFICE OF THE CITY CLERK
State of Florida
County of Miami-Dade
I, Gladys Acosta, a citizen of the State of Florida and of the United States of America,
and being employed by or an officer of the City of Miami Beach and a recipient of
public funds as such employee or officer, do hereby solemnly swear or affirm that I
will support the Constitution of the United States and of the State of Florida; and that I
will well and faithfully perform the duties of Director of the Information Technology (IT)
Department of the City of Miami Beach.
Sworn to and subscribed before me this 11 th day of April, 2006
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fAkJ- fttA~
Robert Parcher
City Clerk