HomeMy WebLinkAbout2006-26202 Reso
RESOLUTION NO. 2006-26202
A RESOLUTION OF THE MAYOR AND CITY
COMMISSION OF THE CITY OF MIAMI BEACH,
FLORIDA, APPROVING AND AUTHORIZING THE
MAYOR AND CITY CLERK TO EXECUTE
AMENDMENT NO. 2 TO THE MANAGEMENT
AGREEMENT BETWEEN THE CITY OF MIAMI
BEACH AND SMG FOR THE MIAMI BEACH
CONVENTION CENTER AND JACKIE GLEASON
THEATER OF THE PERFORMING ARTS; SAID
AMENDMENT EXERCISING BOTH ONE YEAR
RENEWAL OPTIONS PROVIDED UNDER THE
AGREEMENT AND COMMENCING ON OCTOBER 1,
2006, AND ENDING ON SEPTEMBER 30, 2008; AND
FURTHER AMENDING SECTION 4.3 OF THE
AGREEMENT, ENTITLED "INCENTIVE FEE", AND
SECTION 12, ENTITILED "TERMINATION."
WHEREAS, on October 15, 2003, the Mayor and City Commission approved
Resolution No. 2003-25381, approving and authorizing the Mayor and City Clerk to execute
a Management Agreement between the City and SMG for the management, promotion,
and operation of the Miami Beach Convention Center (the Convention Center) and Jackie
Gleason Theater of the Performing Arts (the Theater), including, without limitation, all
adjacent grounds, sidewalks, rights-of-way and marshaling areas, but not including the
adjacent parking lots (collectively, with the Convention Center and Theater, the Facility)
located in the City of Miami Beach, Florida (the Agreement); and
WHEREAS, on July 28, 2004, the Mayor and City Commission approved
Amendment NO.1 to the Agreement by which the City elected to have SMG Operate,
manage and promote the following City facilities (the Additional Facilities):
a) Byron-Carlyle Theater, located at 500 71 st Street;
b) Colony Theater, located at 1040 Lincoln Road;
c) Little Stage Theater, located at 2100 Washington Avenue; and
WHEREAS, Section 3 of the Agreement, entitled "Management Term & Renewal
Term" ,provided for an initial term ofthree(3) years, commencing on October 1,2003, and
terminating on September 30, 2006; and
WHEREAS, the City has the option, at its discretion, to extend the Agreement term
for two (2) successive one(1) year terms (the Renewal Terms), by giving written notice to
SMG not less than ninety (90) days prior to the expiration ofthe initial term (or an exercised
Renewal Term); and
WHEREAS, the Administration would hereby recommend that the Mayor and City
Commission now exercise both one (1) year options, thereby providing for a total Renewal
Term commencing on October 1, 2006; and ending on September 30, 2008; and
WHEREAS, additionally, upon the City's approval ofthe Renewal Term (as provided
in the attached Amendment No.2), SMG shall also pay to the City its required Capital
Contribution, as required and in the amounts provided by the Agreement; and
WHEREAS, the Administration and SMG have also negotiated the following
amendment to Section 4.3 of the Agreement, entitled "Incentive Fee" modifying the
Incentive Fee Criteria as follows:
a) Financial Performance - Up to thirty percent (30%) for a Fiscal Year based on
the actual Net Operating Loss/Profit for the Facility when compared to the Net
Operating Loss/Profit for the Facility reflected in the Approved Budget for the
Fiscal Year in question based on the table below, not taking into account (in
either the actual or budgeted calculation of Net Operating Loss/Profit) the
internal service charges assessed by the City to the Facility pursuant to the
Approved Budgets which charges include, without limitation, property insurance
premium costs, sewer charges, and communication/information technology
charges.
. Attainment of Net Operating Loss/Profit
reflected in Approved Budget
10 points
. Improvement of 5% over Net Operating
Loss/Profit reflected in Approved Budget
16 points
. I mprovement of 10% over Net Operating
Loss/Profit reflected in Approved Budget
23 points
. Improvement of 15% over Net Operating
Loss/Profit reflected in Approved Budget
30 points
b) Maintenance of Facilitv and Capital Equipment - The City shall award SMG up to
forty percent (40%) for a Fiscal Year if SMG has met or exceeded the
maintenance goals set forth in the approved and adopted maintenance and
operation manual for the Facility (including the comprehensive preventive
maintenance program). Such evaluation shall take into account the quarterly
and yearly review by the City's Property Management Department and a yearly
review by an outside independent party.
c) Customer Satisfaction - The City shall award SMG up to fifteen percent (15%)
for customer satisfaction based on customer evaluations.
. Customer surveys - SMG shall, with input and approval from the City,
develop a customer satisfaction research program from which incentive
program will be administered. Fifteen percentage points will be evaluated
using the following criteria:
· Completion of evaluations by clients: A total of 6 percentage points
will be awarded based upon the percentage of completed evaluations
received of all booked events that use the facility(ies) as detailed
below.
. 65% completed
6 points
. 55% completed
. 45% completed
. Less than 50%
4 points
2 points
o points
. Average score of evaluations: A total of 9 percentage points will be
awarded based upon the average score and positive satisfaction, in
areas under the direct management and control of SMG.
. 90%
. 80-89%
. 70-79%
. Less than 70%
9 points
6 points
3 points
o points
. Monitorino Food and Beveraoe - The City shall award SMG up to fifteen percent
(15%) for supervision and monitoring of the food and beverage operations in the
Facility, attention to quality controls, levels of service and performance standards
Goals and objectives to be used in monitoring for the evaluation will include:
. Annual Review of Menus & Pricing
. Annual Review of Staff Training Manuals and Procedures
. Review of Permanent Staffing Plan
. Review of Individual Event Operational Service Plans
. Review of Catering Banquet Event Orders (B.E.O.)
. Attendance at all Client Tastings
. Monthly Meeting with F&B Provider to Review Food and Beverage
Operations
. Consulting with Meeting Planners as to F&B Planning Progress
. Ongoing Review of Concession Food Quality and Service, providing feedback
to Provider
. On Site Contact with Meeting Planners regarding F&B Issues
. On Site Review of Catering Set-ups, providing feedback to Provider
. Post-Event Surveys Distributed with Results Discussed with Provider; and
WHEREAS, the Administration and SMG have also negotiated an amendment to
Section 12 of the Agreement, entitled "Termination", providing the City with the ability to
terminate that portion of the Agreement pertaining to SMG's operation and management of
the Jackie Gleason Theater, without cause and at the City's sole option and discretion,
upon sixty (60) days prior written notice thereof to SMG; and
WHEREAS, in addition to the City's exercise of the Renewal Term, the
Administration would further recommend that the Mayor and City Commission approve and
authorize the Mayor and City Clerk to execute the attached Amendment NO.2 to the
Agreement.
NOW, THEREFORE, BE IT DULY RESOLVED BY THE MAYOR AND CITY
COMMISSION OF THE CITY OF MIAMI BEACH, FLORIDA, that the Mayor and City
Commission hereby approve and authorize the Mayor and City Clerk to execute the
attached Amendment No. 2 to the Management Agreement between the City of Miami
Beach and SMG for the Miami Beach Convention Center and Jackie Gleason Theater of
the Performing Arts; said Amendment exercising both one year renewal options provided
under the Agreement, and commencing on October 1 , 2006, and ending on September 30,
2008; and further amending Section 4.3 of the Agreement entitled "Incentive Fee", and
Section 12, entitled "Termination."
PASSED AND ADOPTED this 10th day of
ATTEST:
fJlwJ p~
CITY CLERK
David Dermer
Robert Parcher
JMG/HMF/mas
T:\AGENDA\2006\may1006\Regular\SMG Extension Amendment 2.RES.doc
APPROVED AS TO
FORM & LANGUAGE
& F R EXECUTION
? J.40~
Date
COMMISSION ITEM SUMMARY
Condensed Title:
Authorization to exercise both renewal terms, totaling two additional years, in the agreement
between the City and SMG for management and operation of the Miami Beach Convention
Center, and other cultural facilities; and further amendino said agreement as described herein.
Ke Intended Outcome Su orted:
Increase community rating of cultural activities.
Issue:
Should the City exercise it's option to renew the agreement with SMG for management and
o eration of the Convention Center and other
Item Summary/Recommendation:
On October 15, 2003, the Mayor and City Commission approved Resolution No. 2003-25381,
approving and authorizing the Mayor and City Clerk to execute a Management Agreement
between the City and SMG for the management, promotion, and operation of the Miami Beach
Convention Center (the Convention Center) and Jackie Gleason Theater of the Performing Arts
(the Theater). Subsequently, on July 28, 2004, the City Commission approved Resolution No.
2004-25645 amending the management agreement between the City and SMG to include
additional management oversight of the Byron Carlyle, Colony, and Little Stage Theaters.
The Administration recommends the Mayor and City Commission authorize Amendment 2 to the
management agreement between the City and SMG as recommended herein.
Adviso Board Recommendation:
Finance and Citywide Projects Committee recommended in favor of two - one year
extensions, pursuant to a re-evaluation of the SMG Incentive Fee Performance schedule on
March 23, 2006.
Convention Center Advisory Board recommended in favor of two ...;, one year extensions on
February 28, 2006. Subsequently, at their April 25, 2006 meeting they recommended
chan es to the Incentive Fee criteria as described herein.
Financial Information:
Source of Amount Account Approved
Funds: 1 $326,084 (Base Convention Center Enterprise
Management Fee for Fund
Miami Beach Convention
Center and TOPA)
D 2 $40,000 (Additional General Fund (Colony and
Facilities) Bvron Carlyle Theaters)
3
4
OSPI Total $366,084 plus incentive
fee
Financial Impact Summary: Please refer to Exhibit C.
Ci Clerk's Office Le islative Trackin :
Max Sklar, Tourism and Cultural Development Director
Si
I BEACH
City Manager
lD
....,.
AGENDA ITEM
DATE
RfJG-
5-10-()~
lD
MIAMI BEACH
City of Miami Beach, 1700 Convention Center Drive, Miami Beach, Florida 33139, www.miamibeachfl.gov
COMMISSION MEMORANDUM
FROM:
Mayor David Dermer and Members of the City Commission
Jorge M. Gonzalez, City Manager ~.y~
May 10,2006 U 0
A RESOLUTION OF THE MAYOR AND THE CITY COMMISSION OF THE
CITY OF MIAMI BEACH, FLORIDA, AUTHORIZING AMENDMENT NO.2
TO THE MANAGEMENT AGREEMENT BETWEEN THE CITY OF MIAMI
BEACH, FLORIDA AND SMG FOR THE MIAMI BEACH CONVENTION
CENTER, JACKIE GLEASON THEATER, COLONY THEATER, AND
BYRON CARLYLE THEATER; SAID AMENDMENT EXERCISES TWO (2)
ONE YEAR RENEWAL OPTIONS, COMMENCING ON OCTOBER 1,
2006, AND ENDING ON SEPTEMBER 30, 2008; AND FURTHER
AMENDING SECTION 4.3, ENTITLED INCENTIVE FEE AND SECTION
12 ENTITLED TERMINATION.
TO:
DATE:
SUBJECT:
ADMINISTRATION RECOMMENDATION
Adopt the Resolution.
ANALYSIS
On September 7, 1990, the City of Miami Beach issued a Request for Proposals (RFP) for
the management of the Miami Beach Convention Center (Center) and the Jackie Gleason
Theater of the Performing Arts (TaPA). The bid was awardedto Spectacor Management
Group (SMG).
On December 19, 1990, the City of Miami Beach entered into a Management Services
Agreement with Spectacor Management Group (SMG) for the management of the Miami
Beach Convention Center (M BCC) and the Jackie Gleason Theater of the Performing Arts
(TaPA). The Agreement was for an initial term of three-years, commencing on January 1,
1990, and ending December 31,1993. On June 30,1993, the City exercised is option to
extend the Agreement for two successive one-year terms covering the period of January 1,
1994, through December 31, 1995. On April 19, 1995, the City Commission approved the
waiver of formal bidding procedures for the Management Contract, thus extending the
Management Services Agreement with SMG, and approving a new Agreement for the period
of October 1, 1995, through September 30, 1998.
On December 5, 1997, the City of Miami Beach issued Request for Proposals (RFP) No. 5-
97/02, seeking proposals from qualified firms for the management and operation of MBCC
and/or TapA. On April 1, 1998, the City Commission adopted a Resolution for the
Administration to enter into negotiations for a Management Services Agreement with the
recommended firm of SMG pursuant to the recommendation of the City Manager and the
Evaluation Committee. On July 15, 1998, the Mayor and City Commission adopted
Resolution 98-22850 authorizing execution of an Agreement with SMG for three (3) years
with two (2) one year renewals. On September 5, 2001, the Mayor and City Commission
adopted Resolution No. 2001-24573 approving the two (2) one year extensions which
expired on September 30, 2002.
On January 8,2003, the Mayorand City Commission adopted Resolution No. 2003-25107,
which authorized the issuance of a RFP for the management and operation of (1) the MBCC
and the Gleason, or (2) the Gleason only, with an option to manage and market other City
Cultural Facilities to include but not limited to: the Byron-Carlyle Theater, the Rotunda, the
Acorn Theater, the bandshell and/or the Colony Theater.
On October 15, 2003, the Mayor and City Commission approved Resolution No. 2003-
25381, approving and authorizing the Mayor and City Clerk to execute a Management
Agreement between the City and SMG for the management, promotion, and operation of the
Miami Beach Convention Center (the Convention Center) and Jackie Gleason Theater of the
Performing Arts (the Theater). Subsequently, on July 28, 2004, the City Commission
approved Resolution No. 2004-25645 amending the management agreement between the
City and SMG to include additional management oversight of the Byron Carlyle, Colony, and
little Stage Theaters. The initial term of said agreement is set to expire on September 30,
2006. The agreement provides for two (2) additional one (1) year renewal terms, at the City's
sole discretion.
The following is a list of major accomplishments that SMG achieved during the initial term of
the agreement:
. Assumed management of the Byron Carlyle in October 2004; bettered projected
deficit for the Theater by over $162,000 or 88%
. Assumed management of the Colony Theater in November 2005, with the South
Beach Comedy Festival in January 2006
. Continued to receive high marks from lessees, including over 96% positive
responses for the initial period of our online surveys from Feb-Sep 2005 (see
attached)
. Successfully hosted major conventions, including American Academy of Neurology,
International Association of Chiefs of Police, Meeting Professionals Interrational
. Continued to boost annual business, with addition of the following bookings by SMG
in the last 3 years;
o Shoe Market of the Americas (3 times annually)
o Miami Beach Gift Show (2 times annually)
o Swimwear Association of Florida Show
o Jewelers International Showcase (third annual show)
o International Boat builders Exposition (IBEX)
o Hospitality Design (HD) Boutique
o South Florida Dental Expo
o Fispal Brazilian Food Expo
o International Tile & Stone Show
o South Florida Orchid Show
o DUB Super Series
o Hot Import Nights
o L'Esthetique International Congress on Aesthetics
o Spa Miami
o Arte' Americas
o Home Design & Remodeling Show (second annual show)
o International Franchise Expo
o Trafik Fashion Show
. Successfully hosted the following high profile Gleason Theater events:
o MTV Video Music Awards Latinoamerica
o Clio Awards
o American Black Film Festival
o Brazilian Film Festival
o Hooters Swimsuit Pageant
o National Bodybuilding Championships
. Integrated restroom/ADA construction project into event operations so as to minimize
disruption to events and thus client complaints
. Assisted City in oversight and services default of Centerplate, the Convention
Center's food and beverage provider
Additionally, attached is a list of SMG's incentive grading (Exhibit A) and client critiques
(Exhibit B) for the initial term of this agreement. Although SMG's performance grading was a
64 in FY 03/04 they were able to achieve an 89 in FY 04/05 and have historically averaged
93 since FY 98/99. Similarly, SMG has historically received very strong ratings from
convention center clients for the services they provide at the facility.
The following chart also illustrates the number of events held at the. Miami Beach
Convention Center and its associated occupancy percentage during the initial term of the
current agreement. These numbers reflect strong annual trade shows SMG was able to
book over the last three years.
FY 2003-04 FY 2004-05 FY 2005-06
{Projected}
Number of 77 88 100
Events
Occupancy 54% 57% 59%
Percentage
Also attached for your review is a spreadsheet (Exhibit C) which details SMG's total
management fee and capital or other contributions to the City for FY 03/04 and 04/05, and
projected management fees and contributions for the current fiscal year and the two renewal
options if exercised.
Recommendation
The aforementioned information was presented to the Finance and Citywide Projects
Committee on March 23, 2006. The Committee questioned the methodology used to
measure and evaluate SMG's effectiveness to manage and operate these facilities. Staff
explained how the evaluation criteria are used to measure their performance, which is based
on both quantitative and qualitative measures. The quantitative method comprises financial
performance (30%) and bookings (20%). The balance is qualitative and is based on
customer surveys (20%), maintenance (20%), and discretionary (10%). After much
discussion, the Committee made a recommendation to extend the contract with SMG for two
- one year extensions, pursuant to a re-evaluation of the SMG Incentive Fee Performance
schedule.
Subsequently, during the March 27,2006, Convention Center Commission Workshop, Vice-
Mayor Gross and the Administration requested Stuart Blumberg, President of the Greater
Miami and Beaches Hotel Association, to submit his recommendation for changes to the
incentive provision in SMG's management agreement with the City. Mr. Blumberg's
recommendation is listed in the chart below and is primarily based on the Statement of
Purpose in the Convention Center's Booking Policy that states the primary objective of the
Center is "promoting and facilitating events and activities which have a significant impact in
terms of Convention Development Tax generated." To that end Mr. Blumberg recommends a
stronger emphasis on maintenance and monitoring of food and beverage services as these
factors impact future business instead of financial performance. Furthermore, he feels that
financial performance is not something that SMG controls solely and must be approached in
partnership with the Greater Miami Convention and Visitors Bureau.
Additionally, Staff presented Mr. Blumberg's recommendations, along with a preliminary staff
recommendation, to the Convention Center Advisory Board (CCAB) on Tuesday, April 25,
2006. The CCAB collectively felt that monitoring of the food and beverage management
agreement was critical and should be a factor considered for the incentive as it is the driving
force behind customer satisfaction and booking business. The CCAB also felt that there
was no need to also include bookings as part of the criteria, as it is basically another
financial incentive. The following two charts provide a history of the incentive fee criteria
since 1995, and the recommendation of the Hotel Association, CCAB, and City
Administration for the too year extension.
1995-98 1998-01 2001-03 2003-06
Financial Performance 60 30 20 30
Maintenance of Facilitv 30 45 40 20
Community
Involvement 10
Monitorina of F & B 25 10
Gleason Bookinas 30
Customer Satisfaction 20
Bookinas 20
Discretionary 10
100 100 100 100
HISTORY OF INCENTIVE FEE SCHEDULE - SINCE 1995
Hotel Association CCAB Administration's
Recommendations Final
2006-08 2006-08 Recommendation
2006-08
Financial Performance 30 30 30
Maintenance of Facilitv 45 40 40
Community
Involvement
Monitorina of F & B 25 15 15
Gleason Bookinas
Customer Satisfaction 15 15
Bookings
Discretionary
100 100 100
The following is a detailed description of the criteria for each of the recommended incentive
categories:
. Financial Performance - Up to thirty percent (30%) for a Fiscal Year based on the
actual Net Operating Loss/Profit for the Facility when compared to the Net Operating
Loss/Profit for the Facility reflected in the Approved Budget for the Fiscal Year in
question based on the table below, not taking into account (in either the actual or
budgeted calculation of Net Operating Loss/Profit) the internal service charges
assessed by the City to the Facility pursuant to the Approved Budgets which charges
include, without limitation, property insurance premium costs, sewer charges, and
communicationlinformation technology charges.
Attainment of Net Operating Loss/Profit
Reflected in Approved Budget
Improvement of 5% over Net Operating
Loss/Profit reflected in Approved Budget
Improvement of 10% over Net Operating
Loss/Profit reflected in Approved Budget
Improvement of 15% over Net Operating
Loss/Profit reflected in Approved Budget
10 points
16 points
23 points
30 points
. Maintenance of Facilitv and Capital Eauipment - The City shall award SMG up to
forty percent (40%) for a Fiscal Year if SMG has met or exceeded the maintenance
goals set forth in the approved and adopted maintenance and operation manual for
the Facility (including the comprehensive preventive maintenance program). Such
evaluation shall take into account the quarterly and yearly review by the City's
Property Management Division and a yearly review by an outside independent party.
It is important to note that daily maintenance and cleanliness is accounted for and
monitored in the customer satisfaction evaluations.
. Customer Satisfaction - The City shall award SMG up to fifteen percent (15%) for
customer satisfaction based on customer evaluations.
. Customer surveys - SMG has developed a customer satisfaction research
program from which incentive program will be administered. Fifteen
percentage points will be evaluated using the following criteria:
. Completion of evaluations by clients: A total of 6 percentage points
will be awarded based upon the percentage of completed evaluations
received of those sent by SMG of all booked events that use the
facility as detailed below.
. 65% completed
. 55% completed
. 45% completed
. Less than 50%
6 points
4 points
2 points
o points
· Average score of evaluations: A total of 9 percentage points will be
awarded based upon the average score and positive satisfaction, in
areas under the direct management and control of SMG.
. 90%
. 80-89%
. 70-79%
. Less than 70%
9 points
6 points
3 points
o points
. MonitorinQ Food and BeveraQe - The City shall award SMG up to fifteen percent
(15%) for supervision and monitoring of the food and beverage operations in the
Facility, attention to quality controls, levels of service and performance standards.
Goals and objectives to be used in monitoring for the evaluation willinclude:
. Annual Review of Menus & Pricing
. Annual Review of Staff Training Manuals and Procedures
. Review of Permanent Staffing Plan
. Review of Individual Event Operational Service Plans
. Review of Catering Banquet Event Orders (B.E.O.)
. Attendance at all Client Tastings
. Monthly Meeting with F&B Provider to Review Food and Beverage Operations
. Consulting with Meeting Planners as to F&B Planning Progress
. Ongoing Review of Concession Food Quality and Service, providing feedback
to Provider
. On Site Contact with Meeting Planners regarding F&B Issues
. On Site Review of Catering Se~ups, providing feedback to Provider
. Post-Event Surveys Distributed with Results Discussedwith Provider
The contract amendment, if approved by the City Commission, will also include a termination
provision for the Jackie Gleason Theater.
CONCLUSION
The Administration recommends the Mayor and City Commission authorize Amendment No.
2 to the management agreement between the City and SMG as recommended herein.
JMG/HMF/MAS
T:\AGENDA\2006\may1006\Regular\SMG_Extension 06_08 Memo.doc
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