LTC 286-2007 Cleanliness Index & Assessment Program Results for FY 06/07 Quarter 4i
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OFFICE OF THE CITY MANAGER
LTC # 286-2007 LETTER TO COMMISSION
TO: Mayor Matti H. Bower and Members of the City Commission
FROM: Jorge M. Gonzalez, City Manager
DATE: December 18, 2007 ` !
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SUBJECT: Cleanliness Index & Assessment Program Results for FY 2006/07 Quarter 4
The purpose of this Letter to Commission is to communicate the results of the Cleanliness
Index and Assessment program from FY2006/07 Quarter 4 (July 1, 2007 to September 30,
2007)
Background
The Miami Beach Public Area Cleanliness Index is an objective measurement of
performance ranging from 1.0 (Very Clean) to 6.0 (Very Dirty) and includes assessments of
litter, litter /garbage cans / dumpsters, organic material, and fecal matter. The results of the
assessments are used to monitor the impacts of recently implemented initiatives to target
areas for future improvements, and assure the quality of services.
For FY2006/07, the City tightened the target for the Citywide and area-specific cleanliness
indices from 2.0 to 1.5 -the lower the score on the cleanliness index indicates a cleaner
area. The new target is intended to reflect the additional resources the City has invested in
cleanliness services over the last 2 years. As important, the City also has a goal to ensure
that 90 percent of assessments score 2.0 or better.
Summary of the Cleanliness Assessment Results FY 2006 / 2007 Quarter 4
Overall, the Citywide cleanliness index improved 12.1 % in Quarter 4 when compared to the
same quarter from the previous year and achieved a 15.1 % improvement for the entire year
of FY 2006/07 as compared to FY 2005/06. Cleanliness scores in all assessed areas have
improved in comparison to the previous year. While only streets assessed in the
commercial /non-entertainment districts achieved the target score of 1.5 or better, almost all
public areas with the exception of alleys achieved the previous goal of 2.0 from FY2005/06.
Positive and Improved Areas
Streets: Streets overall improved by 11.1 % from the prior year.
Sidewalks: Commercial-Entertainment sidewalks improved by 10.7% from the prior
year.
Waterways: Waterways improved 24.1 % the prior year, the largest improvement
amongst all public areas this quarter. Since outsourcing the cleanliness of
waterways in FY2006/07 to an outside vendor, the scores have improved by 21.5%
from FY2006/07 Q2 to Q4, when compared to the same period in the prior year.
Areas of Focus
Parks -Data indicated that litter and litter /garbage cans were the principal issues in
the parks, specifically during the weekdays. Higher than normal weekday scores have
been realized during the fourth quarter this year and last year. During the 4t"quarter,
the Parks Maintenance Division re-assigned resources to provide 7 day and after
hours coverage in order to provide a higher level of cleanliness.
Alleys -Alleys continue to be the principal cleanliness issue and the worst scoring
public area. Continuing problems include overflowing garbage dumpsters, illegal
dumping, and large amounts of litter in concentrated areas. Areas that consistently
and historically contain large amounts of litter and overflowing dumpsters include
Ocean Court from 7t" to 14t Street and Collins Court from 6t" to 13t" Street. Midway
through the 4t" quarter, Code Compliance reassigned resources to provide for early
morning coverage to improve compliance with the Sanitation Code in our alleys. An
8.2% improvement was realized in dumpster scores from the previous quarter.
Sanitation and Code will continue this effort to further improve this issue.
Beaches -While areas maintained by both the City of Miami Beach and Miami-Dade
County improved from the previous year and quarter, areas under the responsibility of
the City of Miami Beach continue to score better than those areas under the
responsibility of Miami-Dade County. The main area of concern is the consistently
scattered small litter in the beach areas maintained by Miami Dade County, specifically
in the Middle and South Beach areas. A trend of poor litter scores in beach areas
maintained by the County over the past four quarters and in the sand dune areas
maintained by the City in the previous two quarters has also been identified. Problems
areas are highly concentrated in the beach blocks between 33~d and 36t" Street. To
mitigate these issues, Public Works continues to have discussions with the County on
resolving the problem and are looking into alternative methods to resolve the problem.
Waterways -Despite the dramatic improvement, waterways continue to bean area of
focus. A trend has been observed that recurring waterway hotspots scored worse on
the weekends, while other areas scored worse on the weekdays. Sanitation worked
with the outsourced vendor to change their clean-up schedule during the third quarter
from Monday and Friday to Saturday and Wednesday, which has resulted in a 39%
improvement in the hotspot weekend scores from the second quarter. Sanitation and
the vendor will continue to monitor the situation to continue the improving trend.
Litter Cans -Litter cans are one of the main factors driving poorer cleanliness scores
across all public areas. In sidewalks, parking lots, and parks about 63% of the
unsatisfactory litter cans score are attributed to the condition of the litter cans. In
alleys, the opposite is true, where 63% of the dumpster unsatisfactory scores are due
to overflowing trash as discussed above. Sanitation will expand the scope of their litter
can maintenance program, especially in Parks and Parking Lots which are areas
previously not included in the program.
Parking Lots -While average overall scores for parking lots have improved in
FY2006/07 to 1.81 and 76.4% of assessments are better than 2 (Clean), parking lots
tend to score more poorly during the weekends and within entertainment areas,
especially in lots used for beach access. The parking lots scoring poorly include 6t" St.
/ Collins Ave, 35t" St. / Collins Ave, 46t" St. / Collins Ave, 64t" St. / Collins Ave, 72"d St.
/ Collins Ave, 83~d St. / Collins Ave, Biscayne St /Ocean Dr, and 6t" St /Meridian Ave.
The factors contributing to these high scores are litter and garbage cans. Further
analysis will be conducted to determine if there is a correlation between poorly
performing parking lots, adjacent streets, and adjacent construction.
Cleanliness Key Intended Outcome
Cleanliness was identified in our community surveys as a key driver impacting overall quality
of life. Although additional improvement is still needed, since the inception of the cleanliness
assessment program, the City has seen noted increases in overall service levels and
satisfaction in the community in this important service area.
Index
1 -Extremely Clean
2 -Clean
3 -Somewhat Clean
4 -Somewhat Di
5-Di
6 - Extreme) Di
FY2006I07 % change from % change in fiscal
Public Area Q1 Q2 Q3 Q4 same quarter in year score from
Tar et 1.5*** 1.50 1.50 1.50 the rior ear rior ear
OverallCit Score 1.83 1.71 1.82 1.78 -121;; -151"U
Streets"' 1.69 1.60 1.72 1.64 -11.1°!0 -18.0%
Not including alleys 1.64 1.50 1.60 1.52 -12.6% -19.1
Commercial -Entertainment 1.54 1.56 1.60 1.53 -12.2% -20.1
Commercial -Non-Entertainment 1.65 1.51 -17.9°!0 -17.6%
Residential 1.73 1.51 1.69 1.58 -9.1 % -18.9%
Alleys" 2.12 2.30 2.40 2.28 -8.1 % -12.2%
Sidewalks 1.73 1.59 1.62 1.71 -7.1 % -19.3%
Commercial -Entertainment 1.58 1.62 1.60 1.66 -10.7% -21.0%
Commercial-Non-Entertainment 1.77 1.53 1.53 1.73 -3.7% -16.0%
Residential 1.84 1.62 1.73 1.77 -3.1 % -18.7%
Parks 1.56 1.76 1.77 1.89 -7.4% -7.8%
Parkin 1.91 1.76 1.68 1.89 -5.8% -17.9%
Waterway 2.36 1.97 2.06 1.92 -24.1% -19.7%
Beach Areas
City of Miami Beach Responsibility 1.71 1.60 2.05 1.65 -13.4% -5.3%
Miami-Dade County Responsibility 1.84 1.82 2.24 1.74 -10.6% -1.1%
* Private /Business aarbaae dumosters scores are not used in the calculation of this score.
" Private /Business garbage dumpsters were not assessed in FY05 Q4 and FY06 Q1.
"* Target for FY06/07 was changed to 1.5.
Cleanliness Index Score Per Public Area
Percentage of Assessments scoring 2.0 or better
Public Area Q4 Q1 Q2 Q3 Q4
Ci wide 54.9% 57.5% 71.1 % 56.7% 75.5%
Streets 69.5% 65.7% 79.2% 63.9% 84.8%
Commercial-Entertainment 68.8% 66.1 % 81.1 % 47.5% 74.6%
Commercial-Non-Entertainment 74.2% 76.7% 72.2% 82.4%
Residerrtial 64.3% 56.8% 84.6% 66.2% 86.1%
Sidewalks 56.5% 62.6% 68.7% 56.4% 79.3%
Commercial-Entertainment 57.1% 69.2% 71.8% 41.7% 71.7%
Commercial-Non-Entertainment 51.6% 63.5% 56.4% 79.8% 87.4%
Residerrtial 62.5% 52.4% 78.1% 52.1% 82.2%
Alle s' 47.6% 37.7% 36.8% 37.0% 56.2%
Parks 61.8% 46.3% 88.0% 68.2% 63.8%
Parkin 47.1% 48.0% 59.5% 49.2% 69.0%
Waterwa 45.6% 42.9% 83.7% 34.5% 56.8%
Beach CMB 13.5% 64.1 % 83.8% 66.0% 78.5%
Beach MDC 13.5% 75.3% 78.4% 53.9% 77.2%
FY20 06/07 Difference in Difference in fiscal
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Public Area same quarter ro
year average
Q1 Q2 Q3 Q4 from rior ear rior ear
Ci wide 82.7% 85.7% 82.2% 79.0% 3.5°/ 17.2%
Streets 89.0% 90.4% 89.2% 4.5% 16.4%
Commercial-Entertainment 90.3% 89.3% 88.5% 13.8% 22.7%
Commercial-Non-Entertainment 90.1% ~ -2.8% 10.1%
Residential 84.9% 84.1 % 88.6% 84.6% -1.5% 12.1%
Sidewalks 86.7% 89.8% 83.0% 3.7% 20.8%
Commercial-Entertainment 89.8% 88.8% 87.2% 15.4% 26.2%
Commercial-Non-Entertainment 85.0% 80.4% -7.0% 16.2%
Residential 81.9% 86.7% 88.9% 78.9% -3.2% 17.9%
Alle s* 70.0% 66.3% 50.5% 51.8% -4.4% 17.7%
Parks 78.4% 83.1 % 77.3% 68.3% 4.5% 10.2%
Parkin 74.6% 83.0% 77.9% 70.0% 0.9% 19.9%
Waterwa 65.3% 72.7% 72.0% 67.6% 10.9% 14.9%
Beach CMB 88.9% 87.5% 64.7% 84.6% 6.1% 8.3%
Beach MDC 81.9% 77.0% 51.8% 85.3% 8.1 % 2.8%
Next Quarter Assessments
City employees and Neighborhood Leadership Academy alumni and students are
conducting cleanliness assessments every quarter. If you or any member of your staff is
interested in participating in the City's Public Area Cleanliness Program, please contact
Jorge Fraga with the Office of Budget and Performance Improvement at extension 6384.
If you have ar}y further questions, please feel free to contact me.
JMG/~- /JDF