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Exhibit B-2~~x I~ir.~r~ ~-y ~~~ S cMB Table of Contents 1. City of Miami Beach Expectations ......................................................................................2 2. City of Miami Beach Radio Procednres ...............................................................................3 3. General Cash Handling Procedures ....................................................................................4 "5 4. .................................................................. Reports Handling Procedures .. """"""""""" ....6 5 Transactions Procedures ........................................................................ ....................... . .8 6. Cashiers Operation Manuals .................................................................. .......................... ........... 15 . T City Issued Decals ................................................................................. . ............ . ... l Z 8 Locations and Rates ............................................................................... ...................... . 21 9. City of Miami Beach Off-Street Paridng Operation Forms .......................... ......................... 24 10. Audits /Manually Operated Facilities .................................................... .......................... . 29 11 ................................................................... A.P.D. Equipped Audits / F .................... ..... . . ....... 33 1 Z ........................................................................ Short /Over Procedures ................ ... . By Miguel Beingolea i CITY OF MIAMI BEACH SOP cMB We work closely supervised at all locations by the City of Miami Beach Off-Street Parking Supervi- sors. In order to do a good job, the first thing we need to know is what the City expects from us on a daily basis. City's Expectations 1. Training.- Insure that every employee is trained to performed as expected. 2. Uniforms.- Proper working attire. (Full uniform: company shirt, black or dazk blue slacks, closed black shoes or tennis shoes, visible socks at least two inches above the shoe). 3. Communication.- Proper use of the English language while using two way radios provided by the City of Miami Beach. Continuous transfer of information between on duty City of Miami Beach and Standard su- pervisors. 4. Staffing.- Maintain adequate staffing levels as requested by the City of Miami Beach during normal op- erations and events. 5. Knowledge.- Fully understanding and application of all in place procedures, and positions available un- der your command (Cashier, Seller, Traffic). 6. Reporting.- Accurately report all transactions performed by Cashier and Sellers using the tools provided by the Gity of Miami Beach such as the cashier report. 7. Security.- Provide adequate supervision, to ensure that all moneys are deposited in a designated safe box following every procedure in place. 8. Equipment.- Responsible for all items provided by the City of Miami Beach excluding normal wear and tear. 9. Gustomer Service.- To provide every customer with a pleasant parking experience, from entering to exiting any City of Miami Beach facility manned by Standard Parking. 10. Supervision.- Appropriately enforce all of the above describe points to every employee working at a City of Miami Beach facility. 11. Operational Directions.- City of Miami Beach supervisors are to direct Standard Supervisors to do certain tasks as demanded by specific situations khat requires special attention. The following pages outline procedures for radio operations, cash handling, reports handling, audit- ing, and supervisor shift responsibilities. By Miguel Beingolea clvls City of Miami Beach Radio Codes Your location• Codes Meaning QSg Go ahead, continue transmission QSL FYnish transmission QSM Repeat transmission 1099 Money Pick-up Items Change 11 Bathroom break 12 1/2 hour break Codes Instructions When you start a transmission 1. You must identify your location and who you are trying to reach. The headquarters location code is 2G. Example: You start giving your location code. to the 2G, you will hear a QSK as an answer. Then you will continue your transmission. Make it clear and brief. 2. The receiver will answer whatever request you have, and finish the transmission by saying QSL. Code Official Name 466 Miguel Beingolea City of Miami Beach Operations Manager 450 Mr. Chuck Adams City of Miami Beach Off Street Assistant Parking Director 436 Mr. Jose Laboy City of Miami Beach Operations Supervisor 410 Mr. Ramon Vasallo City of Miami Beach Operations Supervisor Code Official Name 434 Mr. Alfredo Mendez City of Miami Beach Operations Supervisor 43$ Mr. Angel Rivera City of Miami Beach Operations Supervisor 408 Miss Diley Fuentes City of Miami Beach Operations Supervisor 420 Mr. FYank Diaz City of Miami Beach Pazking Operations Supervisor Maintenance 2. Make sure you speak in English when using the radio and use the appropriate radio code when transmit- ting and receiving. By Miguel Beingolea 3 CMB !'~l GENERAL CASH HANDLING your regulaz money drop bag). 4. Fill out the Loomis Fargo Deposit form. • Be extremely cazeful when counting and trans- porting money • Use the solid bags provided to make money drops • Make sure that you count and seal the money bag in front of the attendant. Review all the informa- tion shown on the bag • If money was picked up at the booth or selling post, make sure that you sign and give the de- tachable slip that comes along with the bag to the attendant 1. At the office log the date, attendant's name, bag number and amount being dropped on the deposit log form for that location. If performed at the 17th street gazage (2G) make sure you give the bag to the security supervisor posted 24hrs at this location. Security will log the bag and ask you to sign by the entry, and then give it back to you so you may drop it in the safe. Be extremely careful these steps need to be followed to avoid any discrepancies. Make ante the bag actn- allgfalls inside the safe. DAILY REVENUE BANK DEPOSIT If you work the midnight shift you aze in charge of reviewing all deposits performed during that day and filling out all the necessary forms. 5. Fill out the Bank deposit list form. 6. Put all the above documents together by location and have it ready for the morning shift. A Loomis bullet proof truck will stop at the garage every morning to pick up all revenues generated the day before. Paper Work Examples: LOOMIS WELLS FARGO DAILY MONEY PICK UP Every day a Loomis Wells Fargo Security company will come to the designated location to pick up the revenues generated the day before. We have this service performed at the 2G, 1G, and the 17A garages As soon as Loomis Fargo Officers come in to the office: 1. Armor Security employee posted at the 2G ga- rage office will secure the doors and the win- Bows , loclang them up and covering the win- dows that offer a view to obstruct any visibility while the pick up is happening. 2. Opening the safe needs two keys to open, one is brought by the Loomis Wells Fargo Officer and the other one by the on duty City of Miami Beach Supervisor. 3. All the individual deposits aze removed from the safe then, separated by location, and cross matched against thelocation deposit log form. This is done location by location, once one loca- tion is finished all individual deposits for that lo- cation will be placed inside the bigger deposit bag accompanied by the bank deposit list and a Loomis Fargo receipt form (we keep one copy of each), and we move to the next location until we clear all deposits. 4. The 7th street (1G) and the lath street garage (17A), will perform all security steps described above in order to secure their locations while 1. Make sure that all deposits are logged at the lo- cation were they where generated on the Deposit Log Form (Each location must have an individual Deposit log form). 2. Double check all deposits for double entries. 3. Fill out the by location deposit bag (bigger than By Miguel Beingolea CMB ' Loomis officers are performing the pick up. Form Example: 1. Loomis Fazgo Pick Up Form 2. Deposit Verification Control Sheet rg ,; F'.; E y ~~ ~` ~ ,~ ` } ~ ~~ t $ } ,, REPORTS HANDLING CITY OF MIAMI BEACH DEPQSIT BAG VERIFlCATION CONTROL SF&ET Location Name:__ ... LogtlaM~ --.._. CMB Sucervisor Name (Grim) Autlitbr Name IGnra) CMB SuWrvisor s{peai...un- udao. mqure Double check the information filled by the attendant before submitting cashier/seller report. All cashier/seller reports come with three copies, a white, a yellow and a pink one. Reports Handling 1 T Street Area (2G, SAEST, SAWEST, 8A, PLOT) 2G, 5AEAST, SAWEST and 8A required paper work: 1. Cashier's white and yellow copy. 2. Handicap Form (if used). 3. Decal Log Form. Used for validations: Standard Employees Municipals (Access Card Holders) Security City Wide City Hall G-Permits 4. Manual Ticket Log Form (If used). 5. Supervisor's Check List white copy. • These paper work goes together with the tickets inside the report bag (clear bag). • At the 2G, we have a designated safe for these reports make sure that the attendant drops it in the appropriate place. At the 1 G and 17A, reports are kept in the office untii the next day, when they aze picked up and delivered to the 2G to be audited. • The Supervisor's Check List and the Report pink copy along with the money drops slips go to- gether and once finished aze placed with deposit log form for the location it belongs. P-Lot, 2G, 5AEAST, SAWEST, 8A (Event Pre-selling) paper work required: 1. Cashier's white and yellow copy. 2. Book Log (four copies; white, yellow, pink and dazk yellow). Every report must have a copy of the book log at- tached. The dark yellow copy is the first one to be used and is given to a City Su- pervisor when we receive the books. Check the total amount of books and the serial numbers listed before acknowl- edging receipt by signing the form. 3. Sold book stubs. By Miguel Beingolea 5 tm SUpw.nw coa,cunB NeU4 nur.nw eewn the deYad NnretM weedan luW pa[s. crry d M:wn~ ewcn Empb,ee. will nnaccep[ tlr mP. a ~, tlm aM au0~^ts NO~~1~e re Nn err~lc 4, Complete books must be returned to a city supervisor. Make sure the log form is signed acknowledging the books re- turned. 5. Pink copy from the books log form, must have all information recorded. This copy has to be returned to the city. Reports Randling 13 Street Area (1TA, 1TX, 11X, 2A) 1 TA paper work required: Same paper as the 17th street area. 2A paper work required: 1. Cashier's white and yellow copy. 2. 2A validation form. 3. Book Log Form (four copies; white, yel- low, pink and dark yellow). Every report must have a copy of the book log at- tached. The dark yellow copy is the first one to be used and is given to a City Su- pervisor when we receive the books. Check the total amount of books and the serial numbers listed before acknowl- edging receipt by signing the form. You will only attached the white or yellow copy or a photocopy of the form. The pink copy will be returned to the city with all the information filled. 4. Sold books stubs. 5. Complete books. • This paper work goes together inside the clear report bag. • Make sure that all the information has been checked before you submit any paperwork. Complete books will be returned to the city or transferred to another attendant. They will be returned if the books' date has expired or the rate has changed making these unusable other- wise they will be transferred to the relieving at- tendant. If books are returned, make scare that the book log form has been signed acknowledging receipt of these books. 11X, 1 TX paper work requires 1. Cashier's white and yellow copy. CMB ~ 2. Vehicle Inventory Form. 3. Book Log (four copies; white, yellow, pink and dark yellow). Every report must have a copy of the book log at- tached. The dark yellow copy is the first one to be used and is given to a City Su- pervisor when we receive the books. Check the total amount of books and the serial numbers listed before acknowl- edging receipt by signing the form. 4. Sold book stubs. 5. Complete books must be returned to a city supervisor. Make sure the log form is signed acknowledging the books re- turned. 6. The white copy from the books log form, must have all information recorded. This copy has to be returned to the city within one of the reports. TRANSACTIONS DESCRIPTION All transactions must be performed the same way at all locations. Below all transactions will be ex- plained angiven examples, it is very important that that once learned this knowledge be transmitted to cashiers and sellers. Some transactions apply to some locations some don't, some are manually done but most are done where revenue equipment is in place. The chain of command is also extremely im- portant in the decision making process. Standard Parking handles all off-street parking transactions performed by cashiers and sellers. An organizational chart along with a formula will help you understand the decision making process. By Miguel Beingolea 6 CMB i~' DECISION MAKING FLOW CHART DECISION MAKING FORMULA APPROVAL =CMB SUPERVISOR CITY OF MIAMI BEACH OFF~TREET PARHING OPERATIONS MANAGER /SUPERVISORS STANDARD PARHING MANAGERS 16 STANDARD PARHING SUPERVISORS 50 CASHIERS 50 SELLERS 20 TRAFFICS By Miguel Beingoles CMB FAPD EQUIPPED FACILITIES SOP TRANSACTIONS AT 2 G, 8A, 1 TA, SAE, 5AW Cashier's Operations Manual TRANSACTIONS TYPES: CASH AND YALIDATIONS 1. CASH: Regular.- a transaction that will follow the standard procedure. insert Ticket 811~~~ in validator CASH r C r~~ CoiiECt the t 1- L MONEY. Irregular.- manual transaction Lost Ticket, Damaged Ticket, Unreadables, Next Day TOPA .... Use PRINTER these transactions. Procedures Lost Ticket • Call the office and request an inventory search • Request a drivers license and proof of ownership • If no proof, inform immediately to a supervisor. ff vehicle/ownership is provided fill out the Lost Ticket Form and staple to the manual red ticket _ If there is no inventory record, go back 8 hours to get the $8.00 max • If shown in the inventory use date given by the security and 6:OOAM as the time in Damaged Ticket, IInreadable • Use the date and time on the ticket Next Day TOPA • If the date on the yellow ticket is one day before the current date, enter 6:OQAM as the time • If the date on the yellow ticket is more than one day than the current date, enter one day more than the date shown on the yellow ticket By Miguel Beingolea 8 CMB i~'~' • Keep yellow ticket with spitter ticket when is not requested by customer, otherwise write the yellow ticket number on the spitter ticket and turn it back as a receipt Key the Time 4 .5 TIME/YES A rv ~ F ri ~ K i C f.~$H Action-^' In ~tic~kR21 in gel F~i HAI~ICAP W,gpR TOPA SECURRY ~ ............~ 2. Validations: M-Validations.- all transactions in which you will use the M 1, M2, M3 or M4 keys • Use the PRINTER for these transactions Procedures M1 (City Wide), M3 (City Hall) • Customer must sign the ticket and write the decal on it • Customer must fill the Decal log Form • Make sure it has been filled out properly (LEGIBLE) M2 (Municipal) Access cazd Holder • Call the office on the intercom • Request an inventory search, use the 41ast digits on the Access Card • If paid use a red ticket and validate using the M2 key • If Access Card is shut off and driver claims to have no ticket. Contact CMB su- per visor to check Scan computer to verify /allow exit via payment or non pay- ment M4 (Standazd Parking) • 'I~cket must be signed and stamped with Standards Stamp • ~nployee must fill out the Decal log Form • Make sure the form has been filled out properly (LEGIBLE) M 1 =City Wide M2 =MUnlClpal insert ticket in TIME/YES CASH Acfion ~~~ e M3 =City Hall M4=Standard By Miguel Beingolea 9 CMB Alphanumeric Validations.-all transactions in which you will use one alphabet key on the key board. These validations start as a regular cash transaction. Procedures BVI (Broadcasting Video Incorporated) • Customer must present BVI sticker • The sticker must be attached to the spitter ticket • A receipt must be attached to the spitter ticket LABOR (Convention Center and Jackie Gleason workers) • Customer must present LABOR sticker • The sticker must be attached to the spitter ticket HANDICAP (Handicaps do not pay for parking at any CMB parking location) • Customer must show a valid Handicap permit • The Permit needs to match the vehicle registration and picture Id • They must sign the spitter ticket • Customer must fill out the Handicap Form • Make sure that all the necessary information has been filled out (LEGIBLE) • You must write the decal number and expiration date on the ticket TOPA (Theater of Performing Arts) • Customer must present Yellow Manually sold ticket • If the customer wants Yellow Ticket as a receipt, issue a printed receipt from HiESS TFIEAPFRd~PftiA1E IETTER !v91aKE SLIf?E ~RI_ ®'~I~ ~P!t5'.i!~' 81~~AX (F2~ B BVI ~ LABOR s SECURITY Insert Ticket Q W E R T Y U I O P in validator A S D F 6 H J K L Z X C V B N M H HA(~DICAP T TOPA CASH By Miguel Beingolea lp CMB Manual Validations.-are transacted like the irregular manual cash transaction but before you press the cash key you must press one of the appropriate alphabet validation key. Procedures BVI, LABOR, SECIIRITY, HANDICAP, TOPA • Customer must present the appropriate information, as explained before • For any of these transactions when there is a LOST TICKET you will have to do a manual validation as described on the graphic plus fill out a lost ticket form and follow the lost ticket instructions Key the Time Key the Date By Miguel Beingolea 11 CMB i Cashier's Operations Manual TRANSACTIONS 1G GARAGE TRANSACTIONS TYPES: CASH AND VALIDATIONS 1. CASH: Regular.- a transaction that will follow the standard procedure. Insert Ticket in validator CASH Collect the MONEY. rregular.-manual transaction Lost Ticket, Damaged Ticket, Unreadables, Next Day TOPA .... Use PRINTER these transactions. Procedures Lost Ticket • Call the office and request an inventory seazch • Request a drivers license and proof of ownership • If no proof, inform immediately to a supervisor. If vehicle/ownership information is provided fill the Lost Ticket Form and staple to the manual red ticket • Needs Supervisor Approval, if there is no inventory record, press the "FEi" key, key 10 minutes back than the current time, and press the "CASH" key (the F6 Key will default the maximum charge for 24hrs; keying back 10 minutes will cancel the grace period) • If shown in the inventory press the "F6" key, use date given by the se- curityand key 10 minutes back than the current time{ the F6 Key will default the maximum charge for 24hrs; keying back 10 minutes will can- cel the grace period) Damaged Ticket, Unreadable • Press the "Fl"key, use the date and time shown on the spitter ticket • If the date on the spiter ticket is one day before the current date, enter 6:OOAM as the time SAME DAY LUST TICKET Key 10 minutes before the current F6 time TIME/YES Couect Money CASH aotion--~" R~ ~" (F'.Iiminate5 Grace Period) By Miguel Beingolea 12 CMB 2 DAY OR MORE LOST TICKET Key the Date DATEINOT F6 Collect Money CASH ncrl~.~ -,,.;;men Key 1 0 minute before the currE time (Eliminates Grace Period) TIME/YES Unreadable /Damaged ticket Key the Date DATE/NOT F 1 ,---j Collect Money CASH °"°"'~ u ~ TIME/YES the time 2. Validations: Alphanumeric Validations.-all transactions in which you will use one alphabet key key on the key board. These validations start as a regular cash transaction. Procedures HANDICAP (Handicaps do not pay for parking at any CMB parking location) • Customer must show a valid Handicap permit • They must sign the spitter ticket • Customer must 511 out the Handicap Form • Make sure that all the necessary information has been 5lled out (LEGIBLE) • You must write the decal number and expiration date on the ticket SECURITY • Ticket must be signed and stamped with standard stamp • Employee must fill out Decal Log Form • Make sure the form has been filled out properly (LEGIBLE) By Miguel Beingolea 13 cMB i STANDARD • The ticket must have Standard Parking stamp • Employee must fill out Decal Log Form • Make sure the form has been filled out properly (I,EGI BLE) BEST MAINTENANCE EMPLOYEE • Maintenance, and employees performing any type of work related to the loca- tion are exited with this key • The ticket must have Standard Parking stamp to be valid • Employee must fill out Decal Log Form • Make sure the form has been filled out properly (LEGIBLE) THE HOTEL/ PARK CENTRAL ACCESS CARD HOLDERS • These customers have Access Cards, if the card is not working, you must call your supervisor. Do not allow the the exit of this vehicle without the approval of your supervisor irr~ss rei~srera®r~~Ea~TtEn su~LU rxt~ao~~? dam ioo,c• ~E~ rrs~a~nGirc ir[Y Insert Ticket in validator G2 W E R T Y U I O P A S D F G N J K L Z X C V B N M CASH A HAf~DICAP D B~' MAINTENANCE B SECURITY H PARK CENTRAL ACCES CARD HOLDERS ~ STANDARD Manual oalidations.- it is done alike the irregular manual cash transaction but before you press the cash key you must press one of the appropriate alphabet validation key. Procedures HANDICAP, SECURITY, STANDARD PARKING, BEST MAINTENANCE, PARK CENTRAL • If any of the above described customers has lost the spitter ticket you will have to do a manual validation as described n the graphics K the Tune 4 `~ 6 a s ~ F o H ,~ I< L Action insert ticket in e`/ TIMElYES _ _... CASH ~ ~~i~~ HANDICAP ` - ' EMPLC7/EE SECURITY ~ PARK CENTRAL ACCES CARD HOLDERS STAPJDARD By Miguel Beingolea 14 Gity Issue Decals CMB CITY OF MIAM! BEACH JAN JUL FE B AUG MAR SEP APR OCT MAY ~~N of ~~~-~„~ ~,~,..: ~ ~ NOV JUN DEC 2002 CIT( WIDE 0811 2~3 December , 00 01 02 City of Miami Beach 063 .~ CH OLD CITY WIDE .-This permits are expired they are not issued no more. Allow them to park but explain them that their permit have expired, NEW CITY WIDE .- They have an expiration date. Allowed to park in all facilities but the 7th street garage. G-PERMIT .- Allowed to park at all facilties. Issued to Goverment Officials. CH-PERMIT .- tt only has the letters CH. Allowed to par at the 17th Street Garage (2- G), 5A-EAST, 5A WEST, 5F(Behind the City Hall) and the P-Lot. CHECK ACCEPTANCE POLICY ONLY CASHIERS AGCEPT CHECKS No checks should be received at any open lot but the 5A EAST & WEST and the garages unless instructed by the City. At the locations where they are received you must write the patron phone and drivers license number and the location where the check is received. FLORIDA CHECKS ONLY! By Miguel Beingolea 15 CMB i M2 MUNICIPAL .-It shows an expiration date and location where can vehicle be parked. Not issued to garages (1 G / 2G) but the the 17A and 2A. ART DE_ C O__ .- It shows an expiration date, allowed to park at street meters, 17A and open lots at the ARTDECO DISTRICT. (Collins Av. from 1st thru 21st Streets). i F' 9~ti ~(~~ ~ 9~SEQ: 7~ O boo ~ DATE'. MP~G~ ART D_E_CO .- It shows an expiration date, allowed to park at street meters, 17A and open lots at the ARTDECO DISTRICT. (Collins Av from 1st thru 21st Streets). CHECK ACCEPTANCE POLICY ONLY CASHIERS ACCEPT CHECKS No checks should be received at any open lot but the 5A EAST & WEST and the garages unless instructed by the City. At the locations where they are received you must write the patron {aYlone and drivers license number and the location where the check is received. FLORIDA CHECKS ONLY! By Miguel Beingolea 16 CMB ~®', Locations Addresses and Rates The City of Miami Beach has several facilities that aze open 24 hours 7 days a week, some others that close at a certain time, and others are seasonal locations. Each Location has a different rate structure, below I will list all locations manned by Standard. Pazking and its rates F.A.P.D EQUIPED 1. 2G Gazage Address: Located on 17th street between Meridian and Pennsylvania Av. It has 1400 spaces 4 exits, and 5 entrances. Operating hours: The 2G garage opens 24 hours 7 days a week. Rates: $1.00 per hour $8.00 max for 24 hours. $5.00 Pre-sell event fee 2. 5A- EAST OPEN LOT Address: Located on Drexel Avenue and 17th street. It has 250 spaces, 1 exit and 2 entrances (one of the entrances can be switched to allow 2 exits and 1 entrance). Operating Hours: Open Mon thru Fri at 6:30AM, Sat & Sun at 8:OOAM. Closes Sun Thru Thurs at 12:OOAM and Fri & Sat at 3:OOAM. Rates: $1.00 per hour $ 8.00 max for 24 hours.$5.00 Pre-sell event fee TOPA Rate: $5.00 prepaid parking valid until6:OOAM of next date of that stamped on the ticket. 3. 5A- WEST OPEN LOT Address: Located on Pennsylvania Avenue and 17th street. It has 250 spaces, 1 exit and 2 entrances (one of the entrances can be switched to allow 2 exits and 1 entrance). Operating Hours: Open Mon thru Fri at 6:30AM, Sat & Sun at 8:OOAM. Closes Sun Thru Thurs at 12:OOAM and Fri & Sat at 3:OOAM. Rates: $1.00 per hour $ 8.00 max for 24 hours.$5.00 Pre-sell event fee TOPA Rate: $5.00 prepaid parking valid unti16:00AM of next date of that stamped on the ticket. 4. 8A Garage Address: Located on Sheridan Avenue and 41st street. It has 620 spaces, three entrances and one exit. Operating Hours: Open Mon thru Fri at 6:30AM until 7:OOPM Rates: $1.00 per hour $ 8.00 max for 24 hours. By Miguel Beingolea 17 CMB ~' 5. 1 G garage Address: Located on 7th street between Collins and Washington Avenue. It has 620 spaces, 1 exit and2 entrances (one of the entrances can be switched to allow 2 exits and 1 en trance). Operating Hours: The 1 G gazage opens 24 hours 7 days a week. Rates: $1.00 per hour $14.00 max for 24 hour, Monday thru Friday. Saturday and Sunday the $1.00 per hour ($14.00 max from S:OOAM unti19:00PM. Flat fee $10.00 from 9:OOPM Friday unti15:00AM Saturday, the same applies Sat day, the same applies Saturday, and Sunday ending at 5:OOAM Monday. 6. 17A garage Address: Located on 13th street, between Ocean Drive and Collins Avenue. It has 286 spaces, 1 exit and 1 entrance. Operating Hours: The 17A garage opens 24 hours 7 days a week. Rates: $1.00 per hour $8.00 max for 24 hours from Mon 6:OOAM thru Fri 12:OOPM. Flat fee $ 8.00 starts on Fri 12:O1PM until Mon 5:59AM. Manually Control Operated 1. 2A garage Address: Located on 12th street, between Washington and Pennsylvania Avenue. It has 134 spaces, 1 exit and 1 entrance. Operating Hours: The 2A garage opens 24 hours 7 days a week. Rates: $2.00 up to two hours Mon thru Fri from B:OOAM unti16:00PM $6.00 for all day; valid until 6:OlAM the next day, this rate applies from Mon 6:OOAM unti16:00PM on Friday. $6:00 Mon thru Thurs from 6:OOPM unti16:00AM. $8.00 Flat fee from Fri 6:OOPM until Mon 5:59AM. 2. 17% lot Address: Located on 13th street, between Collins and Washington Avenue. It has 55 spaces. Operating Hours: The 17X opens Fri 5:OOPM unti13:00AM, Sat B:OOAM unti13:00AM and Sun 8:OOAM until6:OOPM. Rates: $8.00 Flat fee; valid unti16:00AM the next day stamped on the ticket. By Miguel Beingolea 18 clnB 3. 11 X lot Address: Located on Gollins Avenue, between 10th and 11th street. It has 36 spaces. Operating Hours: The 11% opens Fri & Sat from S:OOPM until 12:OOAM. Rates: $8.00 Flat fee; valid unti16:00AM the next day of that stamped on the ticket. 4. 7C lot Address: Located on 6th street and Collins Avenue, between 5ht and 6th street. It has 34 spaces. Operating Hours: The 7C opens Fri & SAT from 5:OOFM until 12:OOAM. Rates: $8.00 Flat fee; valid unti16:00AM the next day stamped on the ticket. 5. South Pointe lot Address: Located on 1st street and Washington Avenue, between 5ht and 6th street. It has 215 spaces. Operating Hours: The South Pointe opens Sat & Sun from S:OOAM unti18:00PM. Rates: Non-Residents $5.00; Residents $ 2.00 6. 19X lot Address: Located on 46th street and Collins Avenue. It has 459 spaces. Operating Hours: The I9X opens during the summer and when events take place as demanded by the CMB. The summer starts on The Memorial Day Holiday and ends on The Columbus Day Holiday. Opens Sat & Sun from B:OOAM unti16:00PM. Rates: $5.00 flat fee. Valid unti16:00AM next day of that stamped on the ticket. $10.00 flat fee during the Boat Show. Z. 19B lot Address: Located on 53rd street and Collins Avenue. It has 159 spaces. Operating Hours: The 19B opens during the summer and when events take place as demanded by the CMB. The summer starts on The Memorial Day Holiday and ends on The Columbus Day Holiday. Opens Sat & Sun from 8:OOAM until ti:00PM. Rates: $5.00 flat fee. Valid unti16:00AM next day of that stamped on the ticket. $10.00 flat fee during the Boat Show. By Miguel Beingolea 19 CMB 8. Preferred Lot (P-lot) Address: Located on Convention Center Drive across from Halls C and D of the Convention Center Building, between Meridian Avenue and Convention Center Drive. It has 800 spaces. Operating Hours: The P-Iot opens during events as demanded by the CMB. The operation hours will also vary depending on the event. Rates: $5.00 flat fee is usually charged at this location, and the exit time frame changes from one event to the next. The usual time allowed for a vehicle to stay parked will be 2 hours after the show has finished. 9. 4E lot Address: Located on 18th street and Purdy Avenue (South) . It has 41 spaces. Operating Hours: The 4E lot opens FYi & Sat from 6:OOPM unti13:00AM. Rates: $3.00 flat fee is usually charged at this location; valid until 6:OOAM next day of that stamped on the ticket. The dock parking area maybe utilize after 10:00PM. By Miguel Beingolea 20 CMB ~ City of Miami Beach Forms All the forms necessary to conduct The City of Miami Beach business are shown below: 1. Cashier Report CITY OF MIAMI BEACH PARKING DEPARTMENT PARKING ATTENDANT SHIFT REPORT DATE ATTENDANT NAME: LOCATION: arnr~rn.~u ^ • •~••-•~.. °.°....-...- EEGIN END NO.TKTS ~, !+UNBER OF BILLS {1.00 s~.oD s5.m s+o.w sm.oo AL 71CI+t+S tlSUID AL TK'IQTS TO 5L ACfOUNtkD /OB TOTAL BILLS 5 AMOUNT S CASH TICKETS NUMBER OFCOiNS f AI VOID6 i 0UT) {,65 HANDICAP 1,.1D SECURITY 335 CPS f.SO MAINTENANCE t1.D0 MISSING TOTAL COIN6 S AMOUNT S ALL OTHER NUMBER OF CHECKS TOTAL TICKETS TO~A CCOUNTED FOR TOTALCHECKSS wMOU+iT S NO. TICKETS TOTAL YALUE 70TAL BILLS 5 AMOUNT 'j f1~ S TOTAL CO!?1SS AMOUNT S u.~ OTAL CT+ECK S AMOUNT Z f~00 TOTAL CASH DEPOSIT S yt.00 ~~ fUM1lV1S011 ryUNTLD NAML SUrL11Y1S06INRU\LS 5 ~~~ 67.00 ~.~ ~.~ 510.00 Sl+.oo stz.oo s+~.oo s+4.ao aaoas RsvenR,e s NET REVd1U! GR03S/+D66) FLORIDA SALES TAX OROSS-NE ACCT.OWO-T~0-23W100 f OYrrrt - (SNOB TOTALS ACCT. M/50-BOOO~i41665 S By Miguel Beingolea 21 CMB '~l > 2. Decal Log Form CITY OG MIAMI BEACH • PARKING DEPARTMENT CITY ISSUED DECAL LOG DATE SHIP( ATTfNQANT FACILITY NAME AL L AM I NA DECAL Y DESCRIPTION PLATE Y l1 __ _ (PLEASE PRINT (PLEASE SIGN) 3. Manual rIYcket Log CITY OF MIANN BEACH MANUAL TICKET LOG GASnNr Name' casncer san,tun:: Lxation Name: Dm 6 Time. Ticae[NO. Raawn Nlr Manual Transaction Artwunt 7upervlsar MlNab t 2 1 a S ~ 6 7 B 9 t0 tt 12 11 ' le I 15 u tT lb t9 - ZO TlITAI ~_- 4. Handicap Form CITY OF NIAMI BEACH HANDCAP VERIflCATR)N FORM Pt.GLa { Tlma: CIBTOaUi NNE: ,w.... Peen fupnker Nlme: 4UBTpYGR NIYPEEB upanrimrSlanNUn. luaaen Nam: W6I0~lRiCIB ITY OF NIAMI BEACH HANDICAP YERIFK:ATION PORN oacA~x all..: cuaraoe aNc IRrW PMe asr MEna: Y.llnsum aucaP.3s ugnMx sla~[un: taawaa xaa»: cwTwEavxaler OF YIAMI BEACH HANDICAP VERIFICATION FORM [IaM x a TMa: cu6rasB~luau: lnw wro yaralaarNMN: euHOUeewoans r.m.Myn.mn. acrtlon Name- caa~DYCP rnOMN By Miguel Beingoiea 22 CMB ~' 5. Attendant Report Check List CITY OF MIAMI BEACH ATTENDANT SHIFT REPORT CHECK UST location Name:, Date of Repo R: Date: 6. Lost 'IYcket Form CITY' OF ht1AM1 BEACI[ LOST TICKET REPORT _ . _.- -_ p4T_ w DATE OtR ..-` NM1f 11MRE55 onrvEns uc r+o. ...inc ~ cup i,cEraE ~a. casw uaouwr w.m _. •rrErorlrn wee REV-~~ Q crr «n....e n.. By Miguel Beingolea CPS Supv. SignaWre: 7. 2A Garage Validation Form ZA VALIDATION FORM 23 10001 1HI5 F<JRM IiAJ56 Bf` [ii,FiJ1~V +~V 9;~A§F~!~C~ Fc'f? C~JRRF.n~ G~FV~ 1?IFI~IR~~®If 11~~1t~ pp~y (~r~~~~MCl~i l~iy~ b®m® adl® rte. ~ ~ ~ ®~ ®® ®~®e rac ~€ DRIVERS NAME BLI~INt5S PHONE D' plgiyA' !O'~ A?91J ri4ME 1P!i1,V`B ~.,~.w.m.,om.«-~ STAtr! CSO]£ & "> CPS Supv. _ __ Cashier Name: (Please Print} ,AUDITS /MANUAL SELLING As a supervisor we expect the best and nothing else. Follow these guidelines so that your efforts will be directed to accomplish the company goals. An important aspect of the cash control is the audit. If performed appropriately it becomes a great tool not only to secure the CMB (City of Miami Beach) revenues but ensures that the attendants, through constant check ups maximized there knowl- edge thus maximizing productivity. Frequency- audits need to be performed daily PHYSICAL AUDIT The first thing you need to do prior to per- forming aphysical audit is, when to do it and what you will be searching for. The best time to audit an attendant is at peak hours. By performing an audit at this time the attendant has very little time to even out the revenues from any overage. Any difference im- plies that a breach of procedure has taken place. NOTIFY MANAGEMENT IMMEDIATELY AND RE- QUEST REMOVAL OF THIS INDIVIDUAL UNTIL FUR- THER INVESTIGATION. CMB . The used books will be your start point. As you should know the attendant has to write the tag # on both sections of the ticket the bottom and upper parts and has to place each ticket sold on the dashboard facing up. Go floor by floor and match the information on the used books against that on the tickets inside the vehicles and the actual vehicle tag #. If you find a discrepancy feel the vehicle hood for temperature, depending on the temperature you can make an educated guess as to per what time the vehicle enter the lot, or garage and thus pointing to one attendant. If this can't not be de- termined then, further investigate the discrep- ancy. Investigation hints: Determine who is responsible for that ticket. Check the book logs, write down your find- ings. • If the vehicle is cold try to stay around to interview the customer. Ask the customer the time of entry Ask the customer to give the name of the attendant or it's description Follow the list below to appropriately audit an atten- dant: Note: Always request the presence of a CMB super- visor. 1. Define the peak hours at the location you want tc audit. 2. You will need a pen and a paper to record your findings, and a money bag to secure the cash. 3. Collect all the cash leaving the bank issued for change with the attendant. 4. Secure all the used books; you will need them tc match the cash. If you can not stay, give the attendant the vehicle information and instruct him/her to call you upon the exit of this vehicle or vehi- cles. • Summoned right away if you aze called; ask the customer the ticket and keep it to sup- port your findings. If the investigation successfully directs you to an attendant report it immediately; and request a relieve for this individual. Gather all your findings, and write a report describing the incident. Submit it to man- agement. 5. Perform the calculations accordingly and write down your findings. Remember big differences must be addressed immediately. Attendant mus be removed as soon as possible. 6. If everything is okay, proceed to audit the ga- rage or lot. By Miguel Beingolea 24 CMB ~,~~ REPORT'S AUDIT ZA GARAGE further auditing purposes. The last one which is red in color is used to control the deposits. Another important aspect of the audits is the Attendant's Reports. The proper audit of a re- port helps improve the quality of the attendant's work. To achieve this we must understand the report itself, the source of the information and the possible mistakes that can occur. Below you can see a report. Reports are com- prised of four copies. The first three are used for It is very important that all the information filled in the report is accurate and that it has gone thru all the copies. CITY OF MIAMI BEACH PARKING DEPARTMENT ~ J„ ~ /~ ~ PARKING A'TTEI~EOANT SHIFT REP©RT ,~y/••^ +_ y~ CaTF ~~/j pr 4xl~YU!:1'S ~Ih11F- `~ DG _~1: ~_-_..---._. LUCJTtON. L- r1 iRITTASRB f .,vh.y,?il S':> 6[nIN CN4 ~•4:TIAT9 ~ Nl'MHHR OF BILLY ~7 t ~~" `JI / 7~Ir!- ~ s.an ~ 011 3x.77 20 5.77 OQ " 0~ / a ~ / z Sx7m a, ao .,Tf~a[TT,,,~tT T•]TnLTILN11TT7 itwCC4CiNTte[we ~ Tp'[AL DiL13 EA3TUUN7 ~j {~ T 2~" OV C{RR T[('NL-r] ~ ~ NI'MMI:K UF(I)HRS 3.77 6'014Y11N 1.0i. 3-Os INNDICAP 3-t7 aCCUAITY - nc EDD MAIN[HHANCC Sc~ MIRS6\G _ 'faSAL C(NNS tA$1W.R 3 TALL tYll[CR /S ~ O V r ` T /' Ni1Di7ER O[' IR.CK$ ~T7TAI. SICKH-f S T OHLACfV11MTH0PVA ^^~~ +r~ 70TiL CEIYCffCCAMV/I NT i ~V. TICKETR "o~ TOTAL 6'ALUC OTAL tll.ISS AMDLriT //11 / € LfJ /~ "/~ _ _ -_ --cs.06~-~ L'- ~© .. _.. __.._ t l'l• ~~ xurxL CV[vst ~rnmrr c $y.49 1VI.lL i9IX'K38Mnt:NT i ~ J ~ ] 33.40 TOTAL CASft IraxV71T E J ~ 'f `~ jA 00 jS,GG buettrpxt aalNiTn NAMB 67'YY0VI99 1.1ia ,3 Es.Dtr ___ Z o ~• aL~ ~G1~t1(saL.~ 205! Ov fT.80 30.79 sj.99 310-00 sn.ue qr .5 6 -7• j3z.9o .... EtSAO ~ ~ (.~ r)D ESA.90 0R08$REYENL'0 3 I , vv NE7 REVEN4'E 10R0S9! t-465 ~ f (' J.ti , __ FLORIDA EALfS TAX O[KD[! - 2 / . J ~ C1YER-tENOR'Ti /n 1 TpTAL3 ~j //~~ 2 V ACCT. TAY7-0W936666a s !V`1 ~' By Miguel Beingolea 25 CMB The report is divided in two big sections, and those in to smaller subsections. The left section is used to detail and report the operations per- formed by the attendant and the right the detailed of the money collected. On the left side we have 3 smaller subsec- tions, below is the first subsection. Here the atten- CITY OF AAlAMI E PARKING DEPAF r~ ,~~ f~ ~ PARKINGATTEht©ANT; o^~a _( r . ~-~ ers:iti i:hb tiO. TI:T3 T7~6-- ~1 7~~- rxiTrr,rt,ry i%$VeP TOixLTLClU:TSTDBrt R,'000N7tDPU„ - / ant will detail the tickets sold, the no charge tick- s, and the overnight slips. On the first box right :low begin, the attendant will write the first ticket ld, in this example the ticket number is 786-751, id the end umber 786-784. After subtracting the iding # off the beginning # we obtain the total tick- s sold. Likewise with the no charges in this exam- e 1843 and 1846. The total tickets accounted for will reflect e addition of the totals above. Check all this infor- ation against the ticket book, and the no chazges ips, if a mismatch occurs continue checking the sport to disregard any other errors. On the second subsection the attendant will 'port the total cash transactions, in this example 34. glow this amount, a detail list of the no chazges; 3 ID, and 1 I- - OURT. At CAx,iT,iliLlS _- -_ to bottom vQ~~,°"p« - - - "„~K. -e addi- s~~„r - on of all _-. ~ansac- "~`"~ _ - nsaaer~ ons. This _~ ~yr?` _ rtal well E"T h d. e1 b~ s< a~ e~ e~ P tl n sl r. r~ B S C t: t: t: t: t t reflect all operations during the attendant's shift. Once the mathematics has been checked, proceed to verify the no charge transactions individually. All transactions must be supported. Unclear information should be questioned and if possible corrected. It is your responsibility to teach the attendant if applica- ble, follow up, and discipline if necessary. On the third subsection the attendant will report the total no charges, in this case 4 and $0.00. Also the total of the cash tickets sold to the right of xcxcrLS w. T Tnras. ~~wLU c _ //]-, /~ ~y / -. sago ss.an fa.ao ____ ss.ao ~ :s.Db 2 o y. ao ---- ~,.~ ~.~ -- 35.oa ~i0-00 1.OC __- _......._ sTS-oo _ - _-- s~a.no ----- stia.oo ~J ipTA,,S 2 ' vlJ the appropriate amount; then multiplied by this amount the total cash to be collected from the atten- dant. At the bottom the total transactions 38 and the grand total to be collected from the attendant. The above description finishes the left section of the re- port. 3EACH Followed I tTME9tT SHIFT REPORT ~~~~7 Wlll Continue descrlb- .(T,E'1`J ~.LxW.: ~'~~ fiat __ _ ing the right section, ""g"°"""~`""T""' II Ip that is comprised of ,M,eRO,°.,, " two subsections. To •+'° -- `f °a your right the first L ~ o ;,,, r subsection .Here the ~a• 00 §+~m attendant will detail 2-- ~°"' yQ. off: the bills, coins, and _-_ checks for the last *~~^~,~' • ~r 2 0 . o0 "~L~,:.,,,,aL", drop. What this means ,.,, is that along the day "' you may have to ,o ~ _- make money pick- ~~ ups, this are per- ~m rurxz r" s ~°~ ; formed on special ~__~ . ~~_~~ bags that have a iDiAL,'9Ei ftt x,.UUM1-T f unique number re- ,m.,-.~,s,x.~ ~ , f7 .Ot7 peated on two sec- :DT^"~°"~'""°`"" ' - - - bons of the bag. One „~s...~,, , ~m - ---- J ,or,,.. ~L „„,,~ ~ - - , 2 ~ - 0~ By Miguel Beingolea 26 CMB r'~l ,~ is a detachable part and is given to the attendant with the amount being dropped, date and your sig- nature. This will be use at the end of the shift to jus- tify the total amount for which the attendant is liable. On top you can see the bills break down, the subtotal in the example $204.00. At the middle the coins, and checks break down. At the bottom the summary; bills, coins and checks; and the total, which reflects the addition of bills, coins and checks. In the example the attendant only had bills, and re- ported $204.00. Up to here the attendant has filled up every- thing on the report. It is your responsibility to check every detail on it. If the total on the left bottom matches the total break down of the money, doesn't makes it automatically correct. Once you sign the report as correct you aze as responsible as the atten- dant. Make sure you audit it, from the simplest thing of the attendants name to all the mathematics, and the necessary support for the no charges. this amount represents CMB net revenue after taxes, in this example $191.55, and the difference between the Gross and the Net revenue will result on the FLORIDA SALES TAX in this example $12.45. On the second and last subsection of the report you will acknowledge receipt of the actual cash. You will print your name, initialized it, write down the amount collected and the bag number. r ~u ~zsan~.~sc sueckvmr~ st'tz ,:.. ~. x-v --- ~ s _ // ii ~~ ~~ ~fV [i~~ . ~t GV • ~V b~ ~ aeons aEVeaue s . klC.~ 4'V uE7 REVENUE tGR0931 LOeS / ~} L~ r~~ ~' F1.9RID0. SALFS TAlL f3R059 -ti / AC~Gr_xaaarouaaiosi6o ~ ~ r ~~ F/ OVER-iSHORT~ ~~+/// ` ACGi. Q.180~9U4.54AS9S ! Then you have to add all drops made, and write the calculated amount on the GROSS REVENUE box. You will also get the taxes from these amount. You will get this amount by dividing the GROSS REVENUE amount in this case $204.00 between 1.065 which is the constant for %6.5 the current sales tax in Florida. The result you will write on the NET REVENUE box, By Miguel Beingolea 27 CMB i'~l REPORT'S AUDIT FOR ALL OTHER OPEN LOTS AND GARAGES We also have a slightly different procedure for manually sold tickets report. The Report Form is identical but depending on the location the NO CHARGES are valid. What this means is that only cash will be reported by the attendant. Depending on the location, the procedure to write the tag # on both sections of the ticket will CITY OF MIAMI BEACl~ PARKING DEPARTMENT PARKING ATTENDAFIT SHIFT REPQRT oarL ~ ~~ 'f~ ~ W,. Lora77a~: ~ sIHPTnIns apply or not. At the summer lots 19X , 19B and at the 1TX and 11X the tag # procedure will be followed. At all other locations when manually selling tickets this procedure will not take effect unless instructed. Below you have a report for the 19X lot and you can compare the differences with the example for the 2A. h~CNO.Ui: ElCT~i':S I: BIE: ,~"'o~ ?~Olr kl(CI!1 G1p HO.7KTR - nIIAI6LR OP HILLS ! 786 - 7s 78~ - 7~ ~ iI.~O ~ Oa Sx.oo ~ ~ ss,oo f(~ • Da S1CA0 /1 ~/1/r Oa r/7~ ~S ¢zo eo ~7 ~V ' ~ 1.-~ 10'1'aLTICKrn1'.SSRFP T[ITAI.TICRC7'i 9tTffi Al'LUf1mIB mft ^~ ~/ TOTALEU.IS SA11Inl]NT -f/1 JI /~J~ S L(J «J C Il'IiFTS I+UM11xIHK OF I.UI:+S 5.01 cnnKpcR, r1 t-os Har+o~car s.+o SECCR]TY ~ f'x Ce3 s'~ MAIr't&: ANCE it_DD FIHiSING S4TaL C4Li53 aAIOWYI i .LI.OYHCtt NUSA6ER4T CIIA4'KB ro7nL THxE7S'ro xx accvuxrcn eon xrr7aL CYIYl:1C53 aM0VKT s ++ ~D-T1CKC75 1 @ 7D7.tL PALL?L DTAL BH.ISS AI.IOtiN7 5 ~ ]n~ ~ OV _ 5f.90 K TOTAI.L'CUN51 AtIOllR1' t SZ00 TnTn i, [;Ht%:Ii3 AM.OT:Mi Y __ _ /'1 /i j J 539 1'4TAL{:ASl3 OEPOBl7 . IJI~I S `~U'^7 54,00 55.00 RiTTiRYl90R PKIMIF0 NAh16 SUpPHYl40 V1I1t18 ^ ~_QQ ~ o ~. on i Einr~rlc ~ 7a . ao 57.W =s.~ bB.OD 510.00 591.90 _ ~~ R ~ ~ 512.00 :Y3.OD ~ 40 ~~ S94_aD cnaes RLYENL6 . : NE7 pEVENUE OSS f'1.065~ r ~ (~ ~ ~ 1'~ b - DUb~ ' J iLOR10A SALES TAX GPCi84. ~KEI1 ~I'y ~~ ACCT_N13G-7863,x3031W • '~ r( bYER - HOLi f~ TOTALS /] 4 ~ ACCf_fWO~sbBilS+dB9C S IXl By Miguel Beingolea 2B ~iUDITS /COMPUTER GENERATED cros We supervise four garages and two open lots that are equipped with electronic, gates and report. registers. In a computerized system, cash control is maximized leaving little space for errors. Auditing is still the best tool to identify and deter problems. Supervisor's must fully understand all as- pects of the cashier's work, only then can a supervi- sor audit a cashier. COMPUTER GENERATED AUDIT5 The cashiers fill out their reports with the tickets transacted during their shifts. The register keeps track of every transaction performed by the cashier. At the end of every shift the supervisor needs to print a shift report, this is generated at the register in which the cashier had worked. This re- port will show all the information need it to cross check the cashier's report. Below you can see a report filled by a cash- ier who worked at the 5A-WEST lot. As you can see CITY OF MIAMI REACH PARKING DEPARTMENT PARKING ATTENDANT SHIFT REPOR ~,~ „w~+wr a> h'317 `1:90., - sr _ It720Ef1 ___ ____ IBS- -~ 1 ~ -- --- _. _ - ~.. _ _ -- w ---- ~ 1 ro. 1 " _ -- -- - - - ,,,m z~'-~ ~= __._~_ ~ wxsr ~ s. ros trio recro ... ,vote ~.. -~--- -~-1 Q. F~__ +.~.c~ ~~ Iv V.N Z 1~~ '}, ~ __ _ _L.- _. wsnsaasc ___ say _ Lie ass _.r -._. ~_-~..~_~or ~ .,.. .. - n 2qo --t .. __ 1`f .~ o sroo _,56 t5 ,~ _ _ ~ yK~tlry~5 1y .- ~ ~-- AD6 I 1 y -~---_- ~._ __._ Sdea ___ G `F. _ _. _ _,. _ _- - sseo -- -_.- ssox - j - l11D0 00 S1Y - ., . SVCC uw _ __-___~.____ oxomnsrsssr. -- --- ^ Q'-..1 YZ~ - - ~„ e ,~,,.n....,.~, a _._ ~n.F- m.a.x E L _ the report used is the same as those use for manually sold tickets. This maintains uniformity and under- standinghow to audit a report. By Miguel Beingolea 29 Below you can see a register generated easy Caensae ,-ae-.~snn h4727/C i ; a ~ or3 SnITY' SFOlr DaFO 0412 ~K31 06:9F3 a 26 WEST PPe Lesno~37 . - - ,~. srfvxT c.^sli 8 s 6v.ov ova ao rn.F 1 sees pT2AN~F.R 94LiN_JGF ~.. 34H.OD L]BacJJ[z11aa - ~•.* .Snits A,,,,,...r PPRK F"E[S (A) '42 5 377.f3~ nsr,,><u., (H) a a , a ors MiSG FEES (C'+ 4 4 S G.90 CW+Rs-+ES F61 "J .~ sE +a 6 l z3 3 O e~ o.no C~liOc.. r.r_ ~c M!E _- - _i - C5'Ftr c ]Lit 'J f.H.9F+ 3A~E3 $ 299 OO L]£B4TS VALI6ATIT N IFI 169 9 37 $ 03.00 38 88 AL/ PAYMT (G) C O S 000 GR455 R6yENUE. _ _ , _ ~ S3b._OD caSF+ c~c3 a S ^ oa -~ - Tim ^fsat • -~~- 63237 99 Fsar. E -•O '~ 43.? 9 Tfonaoctlona r.ar~-.sc ~ ~ O ,.a;a sr.GesYtgem3 C cold cornfJl~rE2s~ ~ N~~ficsl© rYGrcfi) [Brower cpa'Ms•+EA ^~ ~8 praw~r w / k~'•/ ~ ~ :]9 IJS'aW6r C'i1a61 rig Prow IeR oprrr O --- ...__._ -- w ,.~~. , ~ D M.ro rl~rer ve e .,., nass vcnlu~s ccFb o ~ w Ih [yYGGA w du~~a i ~ v Cunsw? ~ w Q4Y( v~nt7Y Cssvnr ;crrp 4 O UnaGnf Gana RE$TART~ -- -- ss ..~~ n , ~ ~ ,~op2_~~ a~a Pc4ifYe6S 61~F5 QED 9 f~2 ~ .`b9 9.2w5 0..Ja~PfJ~N®rto ff~~ ~o~.._. _-_. Q2~~ Yru~tu€ __ Et.90.P ~ 3 5 C.UU 9 ~.®~T g#3 0.A:A:f $ 6+~ ® $ ®.®® . .~TTr~a~r~ ® a~ ~.Q~~ I ~ssvrr~z.Fr a®n ~ s n ~.~ worm ~~~ C-eoanrisr 1~5a'ff'oe ~d'z~mvu~ ~pV'/' (~nfF~l. 3 3 ~ ~-~ pVp¢DE~IC®~~s6 ~ - ~ ¢]~~,f3 ~o~ o-~~~ ~ ~ ~ ~,~~ G MOP~'a1F ~ ~ M~ FF~~ IUD 4 ~ _.. ~ ®.O~__ P7+s9eg~ 9~~s t,°,.e~em~4 4>aes p3~ ®vanc~ ~®rr, ~~~1 r~ o S ®.YSm ~OBS9®Pi~rv~ ~4aaaP'o9 9zmuF IB®.^~f;'9a0®.. Copp C- CA ~ ~.~® ~S~dL ~.2~iF~Fa r.I VA ~ ®t~6d.CV~ F06P~/0.5 ® ~P ®•~® ~~ ~ ~t~(~4°J I€bt~ ~ Fpv- FEE~S~ 43 Q~ 43 e ~3.U47 FiiFY~ ® ~ a~~a~ C,~® ~~ ~.~~ IIC3~~'A d- IL91 ~!~i;;J w.aa<wv~i u~i~~ ¢~ ~ ~~~~ ~a ® wws~~9~r~ ® ~ _ evss.oraAgo~b"nd~p 9 ~~ ~~ 3~ ~~ 6.,14 L~eJ sK s ~.ecum94 4f~ae rte'®rt=nab V&:rGil c~ 8 pa ~.(~ lALB PAVP/f7 SAS ~ .. ~ ~ ®•®® clvtB In order to print this report you must follow some directions: 1. First you need a special password. This password will be assigned to you by a City of Miami Beach supervisor.. 2. If a cashier is already working on that register, you must exit the system by pressing ESC key three times. 3. Enter your password, on the register key- board. Followed press the TIME/YES key. 4. Look at the screen; it will show two op- tions. Choose the second option, TUTOR, by press- ing the number two on the keyboazd. 5. Press the REPORT key which is located on the upper left section of the keyboard. 6. On the next screen press the first option CASHIER REPORT, by pressing the number one on the keyboard. 7. On the next screen press the first option SINGLE CASHIER REPORT, by pressing the number one on the keyboard. 8. Followed the screen will show a list with the names of the cashiers that had worked on that register. Press the appropriate number for the cash- ier's report that you want to generate. 9. Next you will press the first option, ALL ACCOUNTS. have exited the system by pressing the ESC key three times. Followed I will explain the report by sec- tions, in order to better understand the numbers shown on it. On the upper part you have information of the cashier, location and equipment used. On the right side you can see the Lane #, in this case 15, and on the right, the location and computer # ,in this case the EAST (LOT) PPAD 25. Below the cashier id #, in this case 34, and to the right his/her name. On the upper right part, the starting and ending date Daily Cashier Report 10/05/01 18:30 5h3f! Start Date 10/05/01 11:45 Lane# 15 EAST PPAD 25 Cahies# 34 SERMLOT S and time. Followed you will see the cash summary for the attendant. The START CASH shows the bank use for change. The CASH SALES will reflect the total amount collected by the attendant, everything be- low should be ceros. Desertntion Amount START CASH $ 50.00 CA.4H SALES $335.00 DEPOSITS $0.00 WITHDRAWLS $0.00 CASH REFUND $0.00 DRAWER BALANCE 385.00_ - 10. On the next screen you will see three options. Press the second option PRINT, by pressing the number two on the keyboard. 11. After the Report has been printed, choose the third option SCAN, by pressing the num- ber three on the keyboard. 12. It'll take a few minutes to send all the information to the server (main computer}. After, press the ESC key three times to exit the system , this is need it to allow the next cashier to start work- ing. NOTE: It is extremely important that you make sure that you had send the information to the server, you will know this because the cashier's name won't be listed as an option anymore. Also make sure that you On the next section we will concentrate on the LOSTIMAN and MISG FEES. The computer will store how many transactions the attendant had to perform manually ,this number will be shown next to the LOST/MAN title along with the total amount for all manual transactions. The computer is pro- grammed to count under manual transaction ,any transaction in which the attendant had to enter the time or date manually. All this transactions must be explained by the attendant, specially if there is no support for such transaction .The MISC FEES will store the total transactions made using the M-keys (M 1=City Wide, M2 =Municipal, M3 =City Hall, M4 =Employee). There is no cash involve in these transactions so $0.00 will always be shown under the amount column. The rest of this section is not used for auditing purposes for which I will not cover them. By Miguel Beingolea 30 CMB i®) See graphic below: The next section shows the cash collected and the total transactions performed by the atten- Description Count 'I]ms Amount PARK FEES (A) 122 $ 340.00 LOST/MAN (B) 6 $ 23.00 M1SC FEES © 5 5 $ 0.00 CHARGES (D) 0 0 $ 0.00 PLUS FEES 0 0 $ 0.00 TAXES (E) 0 $ 0.00 VCCREATElADD 0 0 $ 0.00 GR55REVENUE $ 363.00 dant. In this example CASH SALES total $ 335.00 and total transactions 133. The VALIDATION total trans- actions 6 and the total money that was not collected $ 23.00, this will be detailed further down on the re- port. At the bottom CASH REFUND and CASH OWED, they should always he $ 0.00 because we CashierSummary Count tiros Revenue CASH SALES 133 $ 335.00 DEBITS 0 $ 0.00 VALIDATION (F) 12 6 $ 28.00 MINUS FEES 0 0 $ 0.00 GRSSREVENUE $ 363.00 CASH REFUND 0 $ 0.00 CASH OWED 0 $ 0.00 don't refund money unless authorized by a CMB su- pervisor. On the next section the report will show the transactions starting and ending number, the counts for total transactions, total transactions with ticket, the incomplete and completed voids, no sale, du- ress, tickets issued, drawer opening, drawer clos- ing, and draw left open. Completed voids must be authorized by a CMB supervisor, and incomplete voids should not exceed four. The No sale count tells us how many times the attendant opened the cash drawer without actually performing a transac- tion, again this count should not exceed four. The Duress and the Tickets Lssued count should always be cero. The drawer opening count let us know if excessive opening of the cash drawer had occurred; likewise the Drawer w/key count and the Drawer closing, Draw left open counts. When auditing a re- part keep a close eye on this counts, anything exces- sive must be questioned documented and reported. hi this example you can see that the total transac- tions count is 133 if you subtract the validations count (Validations do not open the register) 6 in this example will result in a close number to that shown on the Drawer opening count, 125 in this example. Gashier Counts Count Trm start # 34898 Tim end # 35030 Transactions 133 Tickets 133 Void Incomplete 0 Void Completed 0 Nosale {total) 3 Duress (total} 0 Tickets Issued 0 Drawer opening 125 Drawer w /key 1 Drawer closing 126 Drawer 1eN open 0 On the next section we have the Car counts breakdown. The first count, w ticket, is 133 that chn„1r~9 matt•h the 'T4-anSartions count shown on the Car Counts Count w ticket 133 w/o ticket 0 W nosale 0 W valuecazd 0 W in grace 0 W duressl 0 W duress2 0 W aux vend 0 Total vends 133 Count loop 0 Unacnt cars 0 Reset loop 0 Unacnt cars 0 RESTARTS: ° By Miguel Beingolea J1 CMB graphic above. All other should be cero but the To- tal vends that should also equal 133. Next you will see the another section that is tot active and should always show no records under Followed we have the summary for the total transactions made by pressing the F1 key, F2 key, and F3 key. The sum of these, should reflect all transactions including validations but any manual , and M1,M2, M3 and M4 transactions. We can find this easily by adding the total given which is 122 plus the total M transactions which is 5, and the total manual transactions which is 6. The result will be all transactions performed by the attendant in this case 133. Likewise on the next section the total manual transactions are listed in this case 6 and a total of $23.00. Parkin Fees s Revenue 5.00 2 $ 10.00 $s.ooMAx Izo $ a3o.oo $.50 D $ 0.00 STICKER 0 $ 0.00 Fee.........5 0 $ 0.00 Fee.........6 0 $ 0.00 PARK FEES (A) l22 $ 340.00 Lost/Manfees Txns Revenue 5.00 0 $ 0.00 $8.00 6 $ 23.00 $.50 0 $ 0.00 Fee.........5 0 $ 0.00 Fee.........6 0 $ 0.00 LOSTlMAN (B) 6 $ 23.00 The detail "M" validations are listed on the next sec- tion. This section details the summary of each M1 = Cl'I'Y DECAL (CW), M2 = MUNIC. DECAL(MUN), M3 = CITY HALL (CH), AND M4 =EMPLOYEE (STD). Notice that you have a Count column and Txns col- umn, only the Txns column subtotals and totals are considered to compare against the cashier's report. Also notice that they should always equal to Mich fees Count Txns Revenue CITY DECAL 4 4 $ 0.00 MUNI. DECAL 1 I $ 0.00 CITY FIALI. o o $ o.oo EMPLOYEE 0 0 $ 0.00 MISC FEES © 5 5 $ 0.00 $0.00 on the revenue column. Chazge fees Count Txns Revenue Beach Patrol 0 0 $ 0.00 CHARGES 0 0 $ 0.00 The validations section shows the summary ~f all transactions performed using the alphabet teys. The Count column will show the times the Validations Count Txns Revenue BVI 0 0 $ 0.00 CALIFORNIA o o $ o.oo DELANOFII,MS 0 0 $ 0.00 SAFETYEXPO 0 0 $ 0.00 FMROCxs o o $ o.oo HANDICAP 8 4 $ 18.00 HINDI 0 0 $ 0.00 TEMPLE 0 0 $ 0.00 KRAK'fOR 0 0 $ 0.00 LABOR 0 0 $ 0.00 ML9MICITYBAL 0 0 $ 0.00 SECURITY 0 0 $ 0.00 TOPA 4 2 $ 10.00 MLAMI UNIVER 0 0 $ 0.00 WNTRADE 0 0 $ 0.00 VALIDATION(F) 12 6 $ 28.00 TAXES Cnt Taxable rev Taxes COll Tax.........1 0 $ 0.00 $ 0.00 Tax.........2 D $ 0.00 $ 0.00 Tax.........3 0 $ 0.00 $ 0.00 Tax.........4 0 $ 0.00 $ 0.00 Tax.........5 0 $ 0.00 $ 0.00 Tax.........6 0 $ 0.00 $ 0.00 TAXES (E) 0 $ 0.00 key was pressed, the Txns column will show the ac- tual number of transactions we are to look for. The section below should list only ceros. The report may differ some what at the 1 G and at the 8A garage, but the basic information is the same, such as the cash collected, number of transac- tions, validations etc. By Miguel Beingolea 32 CMB SHORTtOVER You also have an OVER /SHORT box. The proce- dure to calculate these will be as follows: THE GROSS AMOUNT, AND THE FLORIDA SALES TAX remains the same, what will change is the NET REVENUE. For example: if we have $50.00 in cash of which $4.00 are over. The operation will be as follows: $50.00 x 1.065 = $46.95 $46.95-4= $42.95 s~ oz~ GF044 PPVEI'Al; t weruEVExuawnGSS~,nas cf2 R5 8 - Odd-., %- o s-~~ rtOaCA SALES TAX GRGGS•~E J. ~JC ACCT.~as-~OOOa]JDf oe V~J -_.-'cam-~ORn ~ OC] For a shortage will be as follows: $50.00 * 1.065 = $46.95 $46.95 + 4 = $50.95 By Miguel Beingolea 33 CMB By Miguel Beingolea 34