LTC 053-2017 Restroom Index Results for FY 2016/17 for Quarter 1MIAMIBEACH
OFFICE OF THE CITY MANAGER.
LTC # 053-2017
LETTER TO COMMISSION
TO: Mayor Philip Levine and Members of the City Commissi
FROM: Jimmy L. Morales, City Manager
DATE: January 23, 2017
SUBJECT: Restroom Index Results for FY 2016/17 ,l uarter 1
The purpose of this memorandum is to communicate the results of the newly developed
Restroom Index from FY 2016/17 Quarter 1 (October 1, 2016 to December 31, 2016). As
we worked through this process with departments to identify areas for improvement, we
monitored internally during FY 2015/16, and will disseminate quarterly to the commission
via a Letter to Commission beginning in FY 2016/17.
Background
The Miami Beach Restroom Index is an objective measurement of performance ranging
from 1.0 (Very Well Maintained) to 6.0 (Not Maintained) and includes assessments for
cleanliness and interior/exterior appearance of the toilet and sink areas. Criteria for each
area are listed below:
Cleanliness Toilet Area
• Floors mopped/clean/no stains
• Toilets/urinal clean/no litter visible/ no leaks
• No unpleasant odor
• Toilet paper unavailable/usable
• No graffiti
Cleanliness Sink Area
• Floors mopped/clean/no stains
• Sink and/or mirror clean/no leaks
• Trash can no more than % full
• Walls clean/no graffiti
• Soap dispenser clean
Appearance Interior
• Stable/operable toilet/urinal partition enclosures
• Stall doors rust free/fully painted/latch and hinge functional
• Sink faucets and soap dispenser functional
• Hand dryer or paper dispenser functional
• All interior lights functional
Appearance / Cleanliness Exterior
• Signage visible and clean
• No graffiti
• No unpleasant odor
• No trash/litter
• Entrance door rust free/fully painted/functional (rollup or traditional)
The results of the assessments are used to monitor the impacts of recently implemented
initiatives to target areas for future improvements, and assure the quality of services.
Quarterly sample sizes are set to ensure no greater than ± 5.0 percentage point sampling
error given the 95% confidence level.
Summary of the Restroom Index Results FY 2016/17 Quarter 1
Overall, the City Restroom Index in FY 2016/17 Quarter 1 was a 1.89, with 76.0% of
assessments scoring a 2.0 or better. The FY 2015/16 average was a 2.00, with 70.4% of
assessments scoring a 2.0 or better. There has been steady improvement each quarter.
Areas of Focus
• Bathroom Interior- Overall bathroom interior scores deteriorated when compared to
the same quarter in the prior FY from 1.48 to 1.86 or 25.6%. Additionally, the
percent of bathroom interiors meeting target deteriorated from 88.5% to 79.7% or
9.9% when compared to the same quarter in the prior FY. The issues appear to be
stall doors having rust/not fully painted and hinge issues, as well as faucets, soap
dispensers, and hand dryers not functional. Parks is conducting a comprehensive
assessment of service maintenance needs to determine replacement cost versus
repair costs.
• Cleanliness Toilet Area — Data continues to indicate that toilet/urinal cleanliness is
a low scoring area at 2.11. However, the percent of assessments scoring 2.0 or
better improved by 30.0% when compared to the same quarter in the prior FY, with
floors mopped with fewer stains improving by 73.7%. Floor cleanliness remains an
issue with 50.9% of assessments meeting the criteria. Parks will continue to work
with United Janitorial Services to share potential opportunities for improvement.
Upcoming request for proposals will utilize index to help identify issues and correct
going forward. The removal of graffiti improved by 40.0% when compared to the
same quarter in the prior FY.
• Cleanliness Sink Area— Sink area cleanliness scored low with 63.0% of sink area
cleanliness meeting the standard; however, this is a 40.6% improvement from the
prior quarter. With 55.6% of sink area floors clean with no stains, park staff will
require Janitorial Services to mop the floors on a more frequent basis. This is a
89.1 % improvement from the same quarter in the prior FY.
Positive and Stable Areas
• Exterior Appearance — Overall bathroom exterior scores were 95.6% scoring 2.0 or
better with an average of 1.36. This is a 24.4% improvement from the same quarter
in the prior FY. The percentage of restrooms meeting the target also improved by
16% when compared to the same quarter in the prior FY. Areas showing
improvement include signage visible/clean, as well as entrance doors rust free/fully
painted and functional.
Restroom Index Score For All Public Restrooms Citywide
Overall Public Restroom Index (Target --1.5)
FY15116
01
01
Q2
03
Q4
FY Average
Overall City Restroom Score
2.08
2.06
1.99
1.79
2.00
Cleanliness
2.51
2.50
2.31
2.01
2.37
Toilet Area
2.46
2.48
2.31
1.97
2.33
Sink Area
2.57
2.52
2.31
2.05
2.40
Bathroom Interior
-9.7%
1.55
1.67
1.51
Bathroom Exterior
1.80
1.83
1.77
1.73
Overall Public Restroom Index (Target=l.5)
FY16/17
01
Q1
Q2
Q3
04
FY Average
% change
from prior
¢V
% change
from prior
Fy Qtr
% change
from base
year QV
Overall City Restroom Score
1.89
-5.2%
' 6%
' -9%
-9%
Cleanliness
2.17
-10.7%
' 8%
' -14%
-14%
Toilet Area
2.11
-9.7%
v 7%
* -14%
-14%
Sink Area
2.23
-11.5%
I. 9%
' -13%
-13%
Bathroom Interior
1.86
-5.2%
' 11%
' 26%
26%
Bathroom Exterior
3.2%
' -7%
4. -24%
-24%
Overall Public Restroom Index 2.0 or better
(Target 90%)
FY15/16
01
02
Q3
Q4
FY Averay
Overall City Restroom Score
66.6%
66.0%
73.1%
80.2%
70.4%
Cleanliness
47.7%
47.1%
60.0%
72.1%
54.7%
Toilet Area
50.6%
48.1%
62.1%
72.9%
56.6%
Sink Area
44.8%
46.0%
57.9%
71.2%
52.9%
Bathroom Interior
88.5%
86.5%
84.1%
88.0%
Bathroom Exterior
82.4%
78.5%
86.0%
._
84.2%
Overall Public Restroom Index 2.0 or better
(Target 90%)
FY16/17 ,w9.15a -'
01
Q2
03
Q4
FY Av
% change
I
% change
f
% chan
Overall City Restroom Score
76.0%
-5.2%
14.1%
14.1%
Cleanliness
64.4%
-10.7%
35.0%
35.0%
Toilet Area
65.8%
-9.7%
30.0%
30.0%
Sink Area
63.0%
-11.5%
40.6%
40.6%
Bathroom Interior
79.7%
-5.2%
-9.9%
-9.9%
Bathroom Exterior
3.2%
16.0%
16.0%
Percentage of Assessments scoring 2.0 or better (Target 90%)
80%)
"16
Q1
Q2
Q3
Q4
FY Average
Overall
66.60%
66.00%
73.1%
80.2%
70.4%
Bathroom Location
South Pointe Park (M -S 7am-8pm)
79.1%
67.2%
88.0%
85.6%
79.0%
Majory Stoneman Douglas (M-F7am-8pm/SS8arn-12am)
58.1%
46.8%
50.0%
68.5%
55.6%
6th Street & Ocean - Lummus Park (M-F7am-10pm/SS8am-12am)
74.4%
66.7%
77.2%
75.0%
72.7%
10th Street & Ocean - Lummus Park (M-F7am-10prn/SS8am-12am)
61.1%
56.3%
50.9%
66.2%
59.1%
14th Street & Ocean - Lummus Park (M-F7arn-10pm/SS8am-12am)
40.2%
50.0%
38.0%
51.0%
44.6%
21st Street & Ocean - Collins Park (M-F7am-10prnISS8am-12am)
68.3%
69.9%
77.3%
76.7%
72.2%
35th Street & Ocean - Pancoast Park (M-S7am-8pm)
73.1%
75.8%
84.5%
81.3%
77.7%
46th Street & Collins - Indian Beath Park (M-S7am-8pm)
81.1%
75.0%
83.7%
84.6%
80.7%
53rd Street & Collins - Beach View Park (M-S7am-8pm)
14th Street & Ocean - Lummus Park (M-F7am-10pmISS8am-12am)
48.2%
85.0%
87.0%
68.9%
64th Street & Collins - Allison Park(M-S7arm8pm)
63.8%
68.2%
60.2%
87.0%
Unidad Beachfront (7aro-8pm SS)
88.9%
88.5%
-14.3%
NSOSP 80th Street & Collins (M -Slam -bpm)
36.9%
42.0%
46.4%
52.0%
43.2%
NSOSP 83rd Street & Collins (M-S7am8pm)
43.8%
44.2%
65.9%
68.5%
53.4%
NSOSP 84th Street & Collins (M-S7am-8pm)
51.2%
80.7%
80.3%
73.7%
67.2%
Stillwater (M -S 8am-8pm)
64.7%
66.9%
86.1%
74.8%
Crespi (M -S 8am-8pm)
49.3%
53.2%
83.3%
-9.3%
66.2%
Tatum (M -S 8arn-8pm)
75.7%
73.3%
81.0%
North Shore Park Youth Center (By Tennis) (M-F8am-9pm SS8am-
69.1%
64.3%
83.6%
81.0%
Fairway Park (SS8am-8pm)
82.0%
64.3%
-6.0%
-6.0%
81.4%
Normandy Isle (Restrooms by field) (M-S8am-8pm)
88.2%
82.4%
87.6%
Muss (M -F 8am-5pm)
58.3%
52.1%
70.0%
59.4%
58.3%
Maurice Gibb Park (M-S8am•5pm)
46.2%
31.3%
75.0%
75.0%
46.0%
Soundscape (W/R 7prn-10pm)
62.5%
62.5%
Flamingo Baseball Stadium (M-S8am-5pm)
24.0%
50.0%
74.1%
50.0%
Flamingo Outside Tennis (M-S8am-8pm)
80.1%
86.1%
75.0%
14.5%
83.8%
Flamingo Football Stadium (Concession Area) (M-S6am-9pm)
83.3%
83.7%
75.0%
86.2%
South Point Drive and Pier Park (7am-Sunset
38.8%
25.0%
33.7%
43.0%
35.0%
:Percentage of Assessments scoring 2.0 or better (Target 90%)
FY16/17
.
Q1
Q2
Q3
04
FY Average
% Change
from prior Qtr
% Change
from prior FY
Qtr
% change
from base
year Qtr
Overall
76.00%
-5.2%
14.1 %
»
Bathroom Location
South Pointe Park (M -S 7am8pm)
89.3%
4.3%
12.9%
12.9%
Majory Stoneman Douglas (M-F7am8prr'SS8am12am)
75.7%
10.5%
30.3%.
30.3%
6th Street & Ocean - Lunmus Park (M-F7am10prr'SS8am12am)
77.4%
3.2%
4.0%
4.0%
10th Street & Ocean - Lummus Park (M-F7am1 OpmlSS8am12am)
81.8%
23.6%
33.9%
33.9%
14th Street & Ocean - Lummus Park (M-F7am-10pmISS8am-12am)
48.2%
-5.5%
19.9%
19.9%
21st Street & Ocean - Collins Park (M-F7am10pmfSS8am12am)
65.7%
-14.3%
-3.8%
-3.8%
35th Street & Ocean - Pancoast Park (M-S7am8pm)
77.9%
-4.2%
6.6%
6.6%
46th Street & Collins - Indian Beath Park (M-S7am8pm)
73.5%
-13.1%
-9.4%
-9.4%
53rd Street & Collins - Beach Mew Park (M-S7am8pm)
85.7%
-1.5%
-9.3%
-9.3%
64th Street & Collins - Alison Park(M-S7am8pm)
78.4%
-9.9%
22.9%
22.9%
Unidad Beachfront (7am8pmSS)
83.6%
-15.1%
-6.0%
-6.0%
NSOSP 80th Street & Collins (M-S7am8pm)
54.8%
5.4%
48.5%
48.5%
NSOSP 83rd Street & Collins (M-S7am8pm)
65.6%
-4.2%
49.8%
49.8%
NSOSP 84th Street & Collins (M-S7am-8pm)
63.5%
-13.8%
24.0%
24.0%
Stillwater (M -S 8am-8pm)
74.1%
-20.1%
14.5%
14.5%
Crespi (M -S 8am8pm)
82.8%
-14.4%
68.0%
68.0%
Tatum (M -S 8am8pm)
77.5%
-15.9%
2.4%
2.4%
North Shore Park Youth Center (By Tennis) (M-F8am9pmWSS8am
-4.6%
38.1%
38.1%
Fairway Park(SS8am-bpm)
87.5%
-7.1%
6.7%
6.7%
Normandy Isle (Restrooms by field) (M-S8arn-8pm)
85.3%
-5.8%
-3.3%
-3.3%
Muss (M -F 8arn-5pm)
rd
6.6%
8.6%
8.6%
Maurice Gibb Park (M-S8am5pm)
7. 'mac'
0.0%
62.3%
62.3%
Soundscape (W/R 7pm-10pm)
60.0%
60.0%
Flamingo Baseball Stadium (M-S8am5pm)
Flamingo Outside Tennis (M-S8am-8pm)
0.9%
14.9%
14.9%
Flamingo Football Stadium (Concession kea) (M-S6am-9pm
-27.6%
-18.0%
-18.0%
South Point Drive and Pier Park 7am-Sunset,
.,• ,- ,_;
-6.5%
3.6%
3.6%
Next Quarter Assessments
City part-time staff is conducting assessments every quarter. Additionally, residents are
always welcome to participate. If you or any member of your staff is interested in
participating in the City's Restroom Index Program, please contact Dr. Leslie Rosenfeld with
Organization Development Performance Initiatives at extension 6923.
If you have any further questions, please feel free to contact me.
c: Eric Carpenter, Assistant City Manager and Public Works Director
Mark Taxis, Assistant City Manager
John Rebar, Parks and Recreation Director
Adrian Morales, Interim Property Management Director
KGB/L