LTC 262-2017 Restroom Index Results for FY 2016-17 Quarter 2MIAMIBEACH
OFFICE OF THE CITY MANAGER
LTC # LETTER TO COMMISSION
262-2017
TO: Mayor Philip Levine and Members of he City Cf mmission
FROM: Jimmy L. Morales, City Manager
DATE: May 15, 2017
SUBJECT: Restroom Index Results for FY 2016,117 Quarter 2
The purpose of this memorandum is to communicate the results of the newly developed
Restroom Index from FY 2016/17 Quarter 2 (January 1, 2017 to March 31, 2017). As we
worked through this process with departments to identify areas for improvement, we
monitored internally during FY 2015/16, and will disseminate quarterly to the commission via
a Letter to Commission beginning in FY 2016/17.
Background
The Miami Beach Restroom Index is an objective measurement of performance ranging
from 1.0 (Very Well Maintained) to 6.0 (Not Maintained) and includes assessments for
cleanliness and interior/exterior appearance of the toilet and sink areas (See attached).
The results of the assessments are used to monitor the impacts of recently implemented
initiatives to target areas for future improvements, and assure the quality of services.
Quarterly sample sizes are set to ensure no greater than ± 5.0 percentage point sampling
error given the 95% confidence level.
Summary of the Restroom Index Results FY 2016/17 Quarter 2
Overall, the City Restroom Index in FY 2016/17 Quarter 2 was a 2.19, with 64.7% of
assessments scoring a 2.0 or better. The FY 2015/16 average was a 2.00, with 70.4% of
assessments scoring a 2.0 or better. There has been steady improvement each quarter.
Areas of Focus
• Cleanliness Toilet Area — Data continues to indicate that toilet/urinal cleanliness is
a low scoring area at 2.44. However, the percent of assessments scoring 2.0 or
better improved by 8.3% when compared to the same quarter in the prior FY. Floor
cleanliness remains an issue with 51.0% of assessments meeting the criteria and
litter in the toilet/urinal area deteriorating to 45.5% meeting criteria. Parks will
continue to work with United Janitorial Services to share potential opportunities for
improvement. Upcoming request for proposals will utilize index to help identify
issues and correct going forward. Data indicates that daytime weekend hours are
the lowest scoring with average scores of 2.82.
% change
from prior
Qtr
• Cleanliness Sink Area- Sink area cleanliness scored low with 42.9% of sink area
cleanliness meeting the standard. With 42.0% of sink area floors clean with no
stains, park staff will require Janitorial Services to mop the floors on a more frequent
basis. Other areas of concern include graffiti and floor mopping in male restrooms.
Positive and Stable Areas
• Exterior Appearance - Overall bathroom exterior scores were 83.2% scoring 2.0 or
better with an average of 1.75. This is a 4.4% improvement from the same quarter
in the prior FY. The percentage of restrooms meeting the target also improved by
6% when compared to the same quarter in the prior FY. Areas showing
improvement include no unpleasant odor.
• Bathroom Interior- Overall bathroom interior scores deteriorated when compared to
the same quarter in the prior FY from 1.40 to 1.90 or 35.7%. Additionally, the
percent of bathroom interiors meeting target deteriorated from 91.4% to 80.6% or
11.8% when compared to the same quarter in the prior FY. The issues appear to be
stall doors having rust/not fully painted and hinge issues. Parks is conducting a
comprehensive assessment of service maintenance needs to determine replacement
cost versus repair costs.
Restroom Index Score For All Public Restrooms Citywide
Overall Public Restroom Index (Target=1.5)
FY15/16
Q1
Q2
Q3
04
FY Average
Overall City Restroom Score
2.08
2.06
1.99
1.79
2.00
Cleanliness
2.51
2.50
2.31
2.01
2.37
Toilet Area
2.46
2.48
2.31
1.97
2.33
Sink Area
2.57
2.52
2.31
2.05
2.40
Bathroom Interior
1.55
1.67
1.51
Bathroom Exterior
1.80
1.83
1.77
1.73
Overall Public Restroom Index (Target=l.5)
Overall City Restroom Score
FY16/17
Q1
1.89
Q2
219
Q3
Q4
FY Average
Cleanliness
2.17
2.55
Toilet Area
2.11
244
% change
from prior
Qtr
▪ 15.9%
• 17.5%
• 15.6%
% change
from prior
Fy Qtr
% change
from base
year Qtr
6.3% 6.3%
2.0% 2.0%
-1.6% -1.6%
Sink Area
2.23
2.67
▪ 19.7%
6.0% 6.0%
Bathroom Interior
1.86
1.90
Bathroom Exterior
1.75
• 2.2%
• 28.7%
35.7% 35.7%
-4.4% -4.4%
Overall Public Restroom Index 2.0 or better
(Target 90%)
FY15/16
Q1 Q2
Q3
Q4
FY Average
Overall City Restroom Score
66.6%
66 0%
73.1%
80.2%
70.4%
Cleanliness
47.7%
47.1%
60.0%
72.1%
54.7%
Toilet Area
50.6%
48.1 %
62.1 %
72.9%
56.6%
Sink Area
44.8%
46.0%
57.9%
71.2%
52.9%
Bathroom Interior
88.5%
EIMEXIM
Bathroom Exterior
82.4%
78.5%
86.5%
84.1 %
88.0%
86,0% ffigillingig 84.2%
Overall Public Restroom Index 2.0 or better
(Target 90%)
Overall City Restroom Score
FY16/17
Q1
76.0%
Q2
64.7%
Q3
Q4
FY Average
% change
from prior
FY Qtr
% change
from base
year Qtr
-14.9% -2.0% -2.0%
Cleanliness
64.4%
47.5%
-26.2% 0.8% 0.8%
Toilet Area
65.8%
52.1 %
-20,8%
8.3%
8.3%
Sink Area
63.0%
42.9%
-31.9% -6.7% -6.7%
Bathroom Interior
79.7%
80.6%
1.1% -11.8% -11.8%
Bathroom Exterior
83.2%
-13.0% 6.0% 6.0%
Percentage of Assessments scoring 2.0 or better (Target 90%
Percentage of Assessments scoring 2.0 or better (Target
90%)
FY15/16
01
Q2
Q3
Q4
FY Average
Overall
66.60%
66.00%
73.1%
80.2%
70.4%
Bathroom Location
-14.9%
South Pointe Park (M -S 7am-8pm)
79.1%
67.2%
88.0%
85.6%
79.0%
Majory Stoneman Douglas (M-F7am-Spm/SS8am-12am)
58.1%
46.8%
50.0%
68.5%
55.6%
6th Street & Ocean - Lummus Park (M-F7am-lOpm/SS8am-
74.4%
66.7%
77.2%
75.0%
72.7%
10th Street & Ocean - Lummus Park (M-F7am-10pm/SS8am-
61.1%
56.3%
50.9%
66.2%
59.1%
14th Street & Ocean - Lummus Park (M-F7am-lOpm/SS8am-
40.2%
50.0%
38.0%
51.0%
44.6%
21st Street & Ocean - Collins Park (M-F7am-10pm/SS8am-
68.3%
69.9%
77.3%
76.7%
72.2%
35th Street & Ocean - Pancoast Park (M-S7am-8pm)
73.1%
75.8%
84.5%
81.3%
77.7%
46th Street & Collins - Indian Beach Park (M-S7am-8pm)
81.1%
75.0%
83.7%
84.6%
80.7%
53rd Street & Collins - Beach View Park (M-S7am-8pm)
-18.2%
21st Street & Ocean - Collins Park (M-F7am-10pm/SS8am-
85.0%
87.0%
64th Street & Collins -Allison Park(M-S7am-8pm)
63.8%
68.2%
60.2%
87.0%
68.9%
Unidad Beachfront (7am-8pm SS)
88.9%
88.5%
9.9%
9.9%
NSOSP 80th Street & Collins (M-S7am-8pm)
36.9%
42.0%
46.4%
52.0%
43.2%
NSOSP 83rd Street & Collins (M-S7am-8pm)
43.8%
44.2%
65.9%
68.5%
53.4%
NSOSP 84th Street & Collins (M-S7am-8pm)
51.2%
80.7%
80.3%
73.7%
67.2%
Stillwater (M -S 8am-8pm)
64.7%
66.9%
86.1%
-9.5%
74.8%
Crespi (M -S 8am-8pm)
49.3%
53.2%
83.3%
z =.
66.2%
Tatum (M -S 8am-8pm)
75.7%
73.3%
54.8%
92.1 % '
81.0%
North Shore Park Youth Center (By Tennis) (M-F8am-
69.1%
82.0%
64.3%
64.3%
82.4%
.. WV,
--t., r.0%. _
100.0%=
, -
81.0%
81.4%
87.6%
Fairway Park (SS8am-8pm)
Normandy Isle (Restrooms by field) (M-S8am-8pm)
88.2%
Muss (M -F 8am-5pm)
58.3%
52.1%
70.0%
59.4%
58.3%
Maurice Gibb Park (M-S8am-5pm)
46.2%
31.3%
75.0%
75.0%
46.0%
Soundscape (W/R 7pm-10pm)
62.5%
•39.5%
62.5%
Flamingo Baseball Stadium (M-S8am-5pm)
Cres pi (M -S 8am-8pm)
50.0%
48.1%
50.0%
Flamingo Outside Tennis (M-S8am-8pm)
80.1%
86.1%
75.0%
83.8%
Flamingo Football Stadium (Concession Area) (M-Seam-9pm)
83.3%
83.7%
75.0%
86.2%
South Point Drive and Pier Park (7am-Sunset
38.8%
25.0%
33.7%
43.0% 35.0%
Percentage of Assessments scoring 2.0 or better (Target`
90%)
Ifrom
FY16/17
Q1
Q2
04
FYAaerage Change
prior Qtr
%Change
from prior
Qtr
% change
from base
year Qtr
Overall
76.00%
64.70%
-14.9%
-2.0%
-2.0%
Bathroom Location
South Pointe Park (M -S 7am-8pm)
89.3%
78.9% Ai
-11.6%
17.4%
17.4%
Maim Stoneman Douglas (M-F7am-8pm/SS8am-12am)
75.7%
57.5% 11
-24.0%
22.9%
22.9%
6th Street&Ocean -Lumm us Park(M•F7am-lopm/SS8am-
77.4%
72.1%
-6.8%
8.1%
8.1%
10th Street&Ocean -Lumm us Park(M-F7am-10pm/SS8am-
81.8%
69.7%
-14.8%
23.8%
23.8%
14th Street & Ocean - Lummus Park (M•F7am-l0pm/SS8am-
4&2%
40.9%
-15.1%
-182%
-18.2%
21st Street & Ocean - Collins Park (M-F7am-10pm/SS8am-
65.7%
62.1%
-5.5%
-112%
-112%
35th Street & Ocean - Pancoast Park (M-S7am-8pm)
77.9%
83.3°!
6.9%
9.9%
9.9%
46th Street & Collins - Indian Beach Park (M-S7am-8pm)
73.5%
67.7%
-7.9%
-9.7%
-9.7%
53rd Street & Collins - Beach View Park (M-S7am-8pm)
85.7%
5.6%
-0.1%
-0.1%
64th Street & Collins - Allison Park(M-S7am-8pm)
78.4%
61.7%
-21.3%
-9.5%
-9.5%
Unidad Beachfront (7am-8pm SS)
83.6%
66.4%
-20.6%
-28.1%
-28.1%
NSOSP 80th Street & Collins (M-S7am-8pm)
54.8%
48.9%
-10.8%
16.4%
16.4%
NSOSP 83rd Street & Collins (M-S7am-8pm)
65.6%
48.9%
-25.5%
10.6%
10,6%
NSOSP 84th Street & Collins (M•S7am-8pm)
63.5%
56.8%
-10.6%
-29.6%
-29.6%
Stillwater (M -S 8am-8pm)
74.1%
44.8%
•39.5%
-33.0%
-33.0%
Cres pi (M -S 8am-8pm)
82.8%
48.1%
-41.9%
-9.6%
-9.6%
Tatum (M -S 8am-8pm)
77.5%
56.6%
-27.0%
-22.8%
-22.8%
North Shore Park Youth Center (By Tennis) (M-FBam-
3.7%
53.8%
53.8%
Fairway Park (SS8am-8pm)
87.5%
732%
•16.3%
13.8%
13.8%
Normandy Isle (Restrooms by field) (M-S8am-8pm)
85.3%
81.3%
-4.7%
-1.3%
-1.3%
Muss (M -F 8am-5pm)
63.3%
50.0%
-21.0%
-4.0%
-4.0%
Maurice Gibb Park (M-SBam-5pm)
75.0%
68.0%
-9.3%
117.3%
117.3%
Soundscape (W/R 7pm-10pm)
11 60.0%
11 60.0%
Flamingo Baseball Stadium (M•SBam-5pm)
62.5%
25.0%
25.0%
Flamingo Outside Tennis (M•SBam-Bpm)
70.7%
C
-23.2%
0.7%
-3.5%
-17.9%
-17.8%
55.2%
-17.9%
-17.8%
55.2%
Flamingo Football Stadium (Concession Area) (M-S6am-9pm)
South Point Drive and Pier Park (7am-Sunset
1.0-1.4999
1.5-1.999
2.0-6.0
79.999 and below
80.0-89.999
90.0-100
Next Quarter Assessments
City part-time staff is conducting assessments every quarter. Additionally, residents are
always welcome to participate. If you or any member of your staff is interested in
participating in the City's Restroom Index Program, please contact Dr. Leslie Rosenfeld with
Organization Development Performance Initiatives at extension 6923.
If you have any further questions, please feel free to contact me.
c: Eric Carpenter, Assistant City Manager and Public Works Director
Mark Taxis, Assistant City Manager
John Rebar, Parks and Recreation Director
Adrian Morales, Interim Property Management Director
Attachment
Criteria for each area are listed below:
Cleanliness Toilet Area
• Floors mopped/clean/no stains
• Toilets/urinal clean/no litter visible/ no leaks
• No unpleasant odor
• Toilet paper unavailable/usable
• No graffiti
Cleanliness Sink Area
• Floors mopped/clean/no stains
• Sink and/or mirror clean/no leaks
• Trash can no more than % full
• Walls clean/no graffiti
• Soap dispenser clean
Appearance Interior
• Stable/operable toilet/urinal partition enclosures
• Stall doors rust free/fully painted/latch and hinge functional
• Sink faucets and soap dispenser functional
• Hand dryer or paper dispenser functional
• All interior lights functional
Appearance / Cleanliness Exterior
• Signage visible and clean
• No graffiti
• No unpleasant odor
• No trash/litter
• Entrance door rust free/fully painted/functional (rollup or traditional)