LTC 288-2017 Garage Index Results FY 2016-17 Quarter 2MIAMI BEACH
OFFICE OF THE CITY MANAGER
LTC# 288-2017 LETTER TO COMMISSION
TO: Mayor Philip Levine and Members of t e City Com
FROM: Jimmy L. Morales, City Manager
DATE: June 2, 2017
suBJECT: Garage Index Results for FY 2016/17
The purpose of this Letter to Commission is to communicate the results of the newly
developed Garage Index from FY 2016/17 Quarter 2 (January 1, 2017 to March 31, 2017).
Background
The Miami Beach Garage Index is an objective measurement of performance ranging from
1.0 (Very Well Maintained) to 6.0 (Not Maintained) and includes assessments for cleanliness
and interior/exterior appearance of the parking area, stairwells, and elevators. Criteria for
each area are listed below:
Cleanliness Parking Area I Stairwells/ Elevators
• No trash on ground
• No graffiti on walls
• Odor Free
• Garbage Cans well-maintained
• No organic material (vomit/sand/cobwebs)
Appearance Parking Area
I Stairwells I Elevators
• Signage well-maintained
• Lighting Sufficient
• No damage (leaks/rust/concrete spalling) and painted areas crisp
• Pavement stain free
• Ticket burster/payment station/exit verifier in good working condition
or stairwell doors/railings or elevator doors/buttons
Appearance
I Cleanliness Exterior
• Planters/grassy areas/sidewalk entrance well maintained
• Graffiti free
• No unpleasant odor
• No trash
• Signage clean and useable
The results of the assessments are used to monitor the impacts of recently implemented
initiatives to target areas for future improvements, and assure the quality of services.
Quarterly sample sizes are set to ensure no greater than ~ 5.0 percentage point sampling
error given the 95% confidence level.
Summary of the Garage Index Results FY 2016/17 Quarter 2
Overall, the City Garage index in FY 2016/17 Quarter 2 was a 2.33, with 59.8% of
assessments scoring a 2.0 or better. Some scores are remaining stable and others have
improved compared to the same quarter in the prior FY.
Areas of Focus
• Appearance Interior -Overall garage interior appearance remained stable at 2.59
with 47.4% of assessments meeting the target. Both parking and elevator areas
improved in all garages, a 4.0% and 8.0% improvement respectively.
Parking area assessments yielded the lowest score at 2.81 and 34.9% of
assessments meeting target due to pavement stains in the parking area; only 2.2%
of assessments were stain free. This is a very challenging factor to address as
traditional pressure cleaning techniques do not address the oil stains from cars, and
the City may have to reevaluate whether the current standard is realistic. The City
will be reviewing other non-City garages in the region to reevaluate this standard.
• Cleanliness-Overall garage cleanliness deteriorated to 2.08, a 7.0% decline from
the same quarter in the prior FY. Additionally, the percentage of assessments
scoring 2.0 or better deteriorated by 8% when compared to the same quarter in the
prior FY, with 69.0% of assessments meeting the target. Cleanliness deteriorated in
the majority of garages in all areas. Parking area cleanliness deteriorated to 2.30, or
13.0% when compared to the same quarter in the prior FY with 59.9% of
assessments meeting the target. Graffiti and organic material appear to be the
primary issue on the weekend during late night hours in the parking and stairwell
areas. Parking staff has received data and determined that lowest scoring times for
both weekday and weekend garage assessments is from 8 pm -midnight. As such,
staff has reviewed janitorial schedules and will be adding resources to address
parking area cleanliness in entertainment district garages.
• Exterior Appearance -Exterior appearance of the parking garages remained stable
when compared to the same quarter in the prior FY at 2.09 with 69.2% meeting the
target. This is a 6% improvement when compared to the same quarter in the prior
FY. Graffiti and trash on the exterior of the garage appear to be the issues, with
trash around the exterior at all garages. United Services janitorial contractor has
been more actively involved with trash removal in the plant beds and exterior
greenspaces surrounding the garages.
I Overall GaraQe Index ITarQet=1.5l
Overall City Garage Score
Cleanliness
Parking Area
Stairwells
Elevators
Appearance Interior
Parking Area
Stairwells
Elevators
"' 1ce Exterior
Overall Garage Index I rarget=1.5)
Q1
Overall City Garage Score 230
Cleanliness 1.94
Parking Area '16
Stairwells 1.84
Elevators 1.82
Appearance Interior 266
Parking Area 293
Stairwells 246
Elevators 258
'Exterior 1.81
1.0-1.4999
t·S-1.999
12.0-60
Overall Garage Index 2.0 or better (Target 90%)
Overall
Cleanliness
Parking Area
Stairwells
Elevators
Appearance Interior
Parking Area
Stairwells
Elevators
Aooearance Exterior
Overall Garage Index 2.0 « better (Target !10%)
Q1
Overall
Cleanliness
~eearance Interior
8el!earance Exterior
%
79.999 and below
80.0-89.999
•••• 90.0-100
62.40%
7520%
Parking Area 66.70%
Stairwells 75.80%
Elevators 83.10%
42.80%
Parking Area 2380%
Stairwells 54.10%
Elevators 50.60%
82.60%
Q1
Q2
2.36 2.34
2.14 2.05
2.09 2.03
2.19 2.09
2.13 2.03
2.59 2.62
2.5 2.66
2.7 2.68
.2M 2.53
2.36 2.06
Q2 Ql
2.33
208
230
206
i.90
259
2.81
258
17
209
Q1
Q2
55.9% 57.9%
65.4% 66.6%
64.1% 67.4%
62.6% 65.0%
69.4% 67.4%
47.4% 46.9%
51.0% 44.3%
40.5% 43.3%
50.7% 53.2%
53.2% 65.0%
Q2 Ql
59.80%
6900%
59.90%
68.60%
78.40%
47.40%
34.90%
48.70%
58.50%
69.20%
FY15/16
Q3 Q4 FY Average
2.33 2.23 2.31
1.97 1.76 1.97
2.01 1.88 2.00
1.99 1.70 1.98
1.91 1.70 1.94
2.69 2.69
2,~
2.80 2.9 2.n
2.58 2.56 2.63
2.69 2.62 2.60
2.03 1.75 2.04
FY16117
!~eln i~ch~~ '4clwlge
Q4 FY Average
'':':.~ _Qtr
1% 0% 0%
7% 1% 1%
6% 13% 13%
12% -1% -1%
4% -6% -6%
-3% -1% -1%
-4% 6% 6%
5% -4% -4%
-8% -6% -6%.
15% 1% 1%
FY15116
Q3 Q4 FY Average
60.50% 66.3% 60.3°i!.
69.80% 81.1% 71.0%
67.60% 75.5% 68.9%
69.30% 82.8% 70.2%
n.30% 84.9% 73.8%
48.20% 46.2% 47.1%
43.10% 35.9% 43.2%
52.70% 53.3% 47.5%
48.90% 49.4% 50.6%
69.30% 82.6% 68.0%
FY16117
%change In %dlange '4clwlge
Q4 FY Average priorQtr In prior FY from base
Qtr yearQtr
-4% 3% 3%
-8%
4% 4%
-10% -11% -11%
-9% 6% 6%
-6% 16% 16%
11% 1% 1%
47% -21% -21%
-10% 12% 12%
16% 10% 10%
-16% 6% 6%
FV16116
Q1 Q2 Q3 Q4 FY
Average
Overall Cleanliness
Garaae Location
1900 Bay Road (Sunset Harbour) 82.86°/o 85.64°/o 88.34°/o
5th Street and Alton Road 73.32% 76.32°/o 76% 79.44% 76.36%
7th Street and Collins Ave. 71.12°/o 67.3°/o 70.98% 77.9°/o 71.88%
12th Street and Drexel 68.56% 73.52% 75.52% 82.64o/o 75.62%
13th Street and Collins Ave. 76.02% 75.18% 74.84% 82.48°/o 77.26%
16th Street and Collins (Anchor Shops) 74.94o/o 73.74% 70.66% 76.08% 73.82%
17th Street and Pennsylvania Ave 89.98°/o
17th Street and Meridian Court 76.58% 80.86°/o 76.34% 79.3% 78.38%
42nd Street and Sheridan Ave 78.82% 78.9°/o 84.56°/o 87.94°/o
I 82.72°/o
18th Street and Meridian Ave. (Citv Hall Garaqe 87.54°/o
FY16/17
Q1 Q2 Q3
Q4 FY Average % change from % change from % change from
priorQtr prior FY Qtr base~arQtr
Overall Cleanliness
Garac:~e Location
1900 Bay Road (Sunset Harbour 86.00% 85.96% 0.0% 0.4% 0.4%
5th Street and Alton Road 76.24% 75.60% -0.8% -0.9% -0.9%
7th Street and Collins Ave. 78.82% 75.20% -4.6% 11.7% 11.7%
12th Street and Drexel 78.14% 78.20% 0.1% 6.4% 6.4%
13th Street and Collins Ave. 78.94% 72.28% -8.4% -3.9% -3.9%
16th Street and Collins (Anchor Shops 69.30% 70.42% 1.6% -4.5% -4.5%
17th Street and Pennsylvania Ave 88.44% -5.4% -4.8% -4.8%
17th Street and Meridian Court 77.22% 73.20% -5.2% -9.5% -9.5%
42nd Street and Sheridan Avenue 82.08% 79.72% -2.9% 1.0% 1.0%
18th Street and Meridian Ave. (City Hall Garaqe 85.90% -5.4% -7.7% -7.7%
FV15116
Q1 Q2 Q3 Q4 FY
Average
Overall Aooearance
Garage Location
1900 Bav Road(Sunset Harbour) 81.42% 81.26°/o 79.74% 75.92% 79.59%
5th Street and Alton Road 71.38% 72.64% 70.52% 69.64% 71.05%
7th Street and Collins Ave. 65.56% 60.7% 58.52% 62.22% 61.75%
12th Street and Drexel 55.78% 57.8% 60.78% 63.42% 59.45%
13th Street and Collins Ave. 64.74% 59.26% 56.52% 59.58% 60.03%
16th Street and Collins (Anchor Shops) 60.34% 60% 53% 52.32% 56.42%
17th Street and Pennsylvania Ave 80.8% 80.32°/o 80.5% 70.42% 78.01%
17th Street and Meridian Court 62.48% 67.28% 59.84% 62.36% 62.99%
42nd Street and Sheridan Ave. 69.4% 64.74°/o 68.06% 70.06% 68.07%
18th Street and Meridian Ave. (City Hall Garage) 78.26% 83.74°/o 76.86% 76.12°/o 78.75%
FY16117
Q1 Q2 Q3 Q4 FY Anrage % change from % change from % change from
prior Qtr prior FY Qtr baH y.orQtr
Overall ADcoaranco
Garage Location
1900 Bay Road (Sunset Harbour 76.26% n.44% 1.5% -4.7% -4.7%
5th Street and Alton Road 71.44% n.34% 8.3% 6.5% 6.5%
71h Slreet and Collins Ave. 68.46% 68.78% 0.5% 13.3% 13.3%
12th Street and Drexel 64.50% 64.48% 0.0% 11.6% 11.6%
13th Street and Collins Ave. 59.82% 61.38% 2.6% 3.6% 3.6%
16th Street and Collins (Anchor Shops 51.34% 55.40% 7.9% -7.7% -7.7%
17th Street and Pennsylvania Ave 72.54% 75.26% 3.7% -6.3% -6.3%
17th Street and Mlridian Court 65.20% 67.26% 3.2% 0.0% 0.0%
42nd Street and Sheridan Ave.
62.08% 61.28% -1.3% -5.3% -5.3%
18th Street and Mlridian Ave. City Hall Garaqe 7504% 75.14% 0.1% -10.3% -10.3%
Next Quarter Assessments
City part-time staff is conducting assessments each quarter. Additionally, residents are
always welcome to participate. If you or any member of your staff is interested in
participating in the City's Garage Index Program, please contact Dr. Leslie Rosenfeld with
Organization Development Performance Initiatives at extension 6923.
If you have any further questions, please feel free to contact me.
c: Kathie G. Brooks, Assistant City Manager
Eric Carpenter, Assistant City Manager and Public Works Director
Mark Taxis, Assistant City Manager
John Rebar, Parks and Recreation Director
Saul Francis, Parking Director
Dr. Leslie Rosenfeld, Chief Learning and Development Officer
AI Zamora, Sanitation Division Director
Adrian Morales, Interim Property Management Division Director
Rodney Knowles, Green Space Division Director