LTC 527-2017 Garage Index Results for FY 2016_17 Quarter 4MIAMIBEACH
OFFICE OF THE CITY MANAGER
LTC #
527-2017
LETTER TO COMMISSION
TO: Mayor Philip Levine and Members of th= City Commisson
FROM: Jimmy L. Morales, City Manager
DATE: October 31, 2017
SUBJECT: Garage Index Results for FY 2016/17 Quarter 4
The purpose of this Letter to Commission is to communicate the results of the newly
developed Garage Index from FY 2016/17 Quarter 4 (July 1, 2017 to September 30, 2017).
Background
The Miami Beach Garage Index is an objective measurement of performance ranging from
1.0 (Very Well Maintained) to 6.0 (Not Maintained) and includes assessments for cleanliness
and interior/exterior appearance of the parking area, stairwells, and elevators. Criteria for
each area are listed below:
Cleanliness Parking Area / Stairwells/ Elevators
• No trash on ground
• No graffiti on walls
• Odor Free
• Garbage Cans well-maintained
• No organic material (vomit/sand/cobwebs)
Appearance Parking Area / Stairwells / Elevators
• Signage well-maintained
• Lighting Sufficient
• No damage (leaks/rust/concrete spalling) and painted areas crisp
• Pavement stain free
• Ticket burster/payment station/exit verifier in good working condition
or stairwell doors/railings or elevator doors/buttons
Appearance / Cleanliness Exterior
• Planters/grassy areas/sidewalk entrance well maintained
• Graffiti free
• No unpleasant odor
• No trash
• Signage clean and useable
The results of the assessments are used to monitor the impacts of recently implemented
initiatives to target areas for future improvements, and assure the quality of services.
Quarterly sample sizes are set to ensure no greater than ± 5.0 percentage point sampling
error given the 95% confidence level.
Summary of the Garage Index Results FY 2016/17 Quarter 4
Overall, the City Garage index in FY 2016/17 Quarter 4 was a 2.32, with 61.4% of
assessments scoring a 2.0 or better. Majority of appearance scores have improved when
compared to the prior FY quarter, with overall and percent meeting target improving 2% and
17% respectively.
Areas of Focus
• Appearance Interior — Overall garage interior appearance improved at 2.63 with
52.9% of assessments meeting the target when compared to the same quarter in the
prior Fiscal Year. Both parking and stairwell areas improved in many garages, with
the percent meeting target in these areas improving by 15.0% and 12.0%
respectively when compared to the same quarter in the prior Fiscal Year..
Parking area assessments continue to yield the lowest score at 2.75 and 41.2% of
assessments meeting target due to pavement stains in the parking area; only 5.8%
of parking area assessments were stain free. This continues to be a very
challenging factor to address as traditional pressure cleaning techniques do not
address the oil stains from cars, and the City is reevaluating whether the current
standard is realistic. The City will be reviewing other non -City garages in the region
to reevaluate this standard. The City's Parking Department and Property
Management Division are pursuing alternative coatings for garage decks. The goal
is to have a more resilient surface coating that returns to its original luster with low
maintenance.
• Cleanliness — Overall garage cleanliness improved to 2.07, an 18.0% improvement
from the same quarter in the prior Fiscal Year, with 70.2% of assessments meeting
the target. Cleanliness deteriorated in the parking area by 14.0%, with increased
trash on the ground at 37.4% of assessments meeting the target. As of June 1, an
additional staff member was added seven (7) days per week from 11 pm — 6am at the
7th 12tH and 13th street garages to address cleanliness issues throughout the
garages. Trash and organic material continue to be the primary issue on the
weekend during late night hours. The initiative did not yield expected results. As
such, the contractor was advised of unacceptable results and will provide additional
employee training to clarify expectations.
• Exterior Appearance — Exterior appearance of the parking garages deteriorated to
2.22 or 27% when compared to the same quarter in the prior Fiscal Year with 60.7%
of assessments meeting the target. Graffiti and trash on the exterior of the garage
continue to appear to be the issue, with trash around the exterior at all garages.
Additionally, plant beds and exterior greenspaces surrounding the garages
deteriorated as well. Assessment results have been reviewed with Greenspace and
the janitorial contractor to identify areas for improvement. A Request for Proposal
has been issued and a recommendation is expected by January 2018.
Overall Garage Index (Target=l.5)
FY15/16
Overall City Garage Score
Cleanliness
Parking Area
Stairwells
Elevators
Appearance Interior
Parking Area
Stairwells
Elevators
Appearance Exterior
Q1
Q2
Q3
Q4
FY Average
2.36
2.34
2.33
2.23
2.31
2.14
2.05
1.97
1.76
1.97
2.09
2.03
2.01
1.88
2.00
2.19
2.09
1.99
1.70
1.98
2.13
2.03
1.91
1.70
1.94
2.59
2.62
2.69
2.69
2.65
2.5
2.66
2.80
2.9
2.72
2.7
2.68
2.58
2.56
2.63
2.58
2.53
2.69
2.62
2.60
2.36
2.06
2.03
1.75
2.04
Overall Garage Index (Target=1.5)
FY16/17
01
Q1
Q2
Q3
Q4
FY Average
%change in
prior Qtr
%change
in prior FY
Qtr
%change
from base
year Qtr
Overall City Garage Score
2.30
2.33
2.19
2.35
' 2.29
' 7%
' 5%
5%
Cleanliness 1.94
2.08
1.98
2.07
2.02
' 5%
' 18%
18%
Parking Areal 2.16
2.30
1.98
2.25
2.17
' 14%
' 20%
20%
Stairwells
1.84
2.06
2.06
2.05
2.00
' 0%
' 21%
21%
Elevators
1.82
1.90
1.9
1.92
' 1.89
' 1%
' 13%
13%
Appearance Interior
2.66
2.59
2.39
2.63
' 2.57
10%
' -2%
-2%
Parking Area
2.93
2.81
2.46
2.75
' 2.74
' 12%
' -5%
-5%
Stairwells
2.46
2.58
2.38
2.52
2.49
' 6%
' -2%
-2%
Elevators
2.58
2.37
2.33
2.63
' 2.48
' 13%
' 0%
0%
Appearance Exterior
1.81
2.09
2.09
2.22
' 2.05
' 6%
' 27%
27%
1.0-1.4999
1.5-1.999
2.0-6.0
Overall Garage Index 2.0 or better (Target 90%)
FY15/16 iglr
Q1
Q2
Q3
Q4
FY Average
Overall
Cleanliness
Parking Area
Stairwells
Elevators
Appearance Interior
Parking Area
Stairwells
Elevators
Appearance Exterior
55.9%
57.9%
60.50%
66.3%
60.3%
65.4%
66.6%
69.80%
81.1%
71.0%
64.1%
67.4%
67.60%
75.5%
68.9%
62.6%
65.0%
69.30%
82.8%
70.2%
69.4%
67.4%
72.30%
84.9%
73.8%
47.4%
46.9%
48.20%
46.2%
47.1%
51.0%
44.3%
43.10%
35.9%
43.2%
40.5%
43.3%
52.70%
53.3%
47.5%
50.7%
53.2%
48.90%
49.4%
50.6%
53.2%
65.0%
69.30%
82.6%
68.0%
Overall Garage Index 2.0 or better (Target 90%)
FY16/17
01
Q2
03
Q4
%change in
FY Average - ..
,%change
i iorFY.
%change
„f('. base
0tr
:Overall
62.40%
59.80%
65.70%
61.4%
62.3% • -7%
-7"/
-7%
Cleanliness
75.20%
69.00%
72.20%
70.2%
71.7% -3%
' -13%
-13%
Parking Area
Stairwells
Elevators
Appearance Interior
66.70%
59.90%
73.10%
63.3%
65.8% " -13%
' -16%
-16%
75.80%
68.60%
67.30%
71.0%
70,7°. 5%
' -14%
-14%
83.10%
78.40%
76.20%
76.3%
78;,- 0%
' -10%
-10%
42.80%
47.40%
58.50%
52.9%
50.1; -, : -10%
' 15%
15%
Parking Area
Stairwells
Elevators
Appearance Exterior
23.80%
34.90%
51.50%
41.2%
37.9% �' -20%
' 15%
15%
54.10%
48.70%
62.10%
59.8%
56.2% - -4%
' 12%
12%
50.60%
58.50%
61.90%
57.8%
57.2% -7%
' 17%
17%
82.60%
69.20%
67.70%
60.7%
70.1% -10%
' -27%
-27%
%
79.999 and below
80.0-89.999
90.0-100
FY15/16
01
Q2
Q3
Q4
FY
Average
Overall Cleanliness
% change from
prior FY Qtr
% change from
base year Qtr.
Overall Cleanliness
Garage Location
Garage Location
1900 Bay Road (Sunset Harbour)
82.86%
85.64%
.517-4-44-,
75.92%
88.34%
5th Street and Alton Road
73.32%
76.32%
76%
79.44%
76.36%
7th Street and Collins Ave.
71.12%
67.3%
70.98%
77.9%
71.88%
12th Street and Drexel
68.56%
73.52%
75.52%
82.64%
75.62%
13th Street and Collins Ave.
76.02%
75.18%
74.84%
82.48%
77.26%
16th Street and Collins (Anchor Shops)
74.94%
73.74%
70.66%
76.08%
73.82%
17th Street and Pennsylvania Ave
89.98%
s)-?,.;ri
79.14%
74.74%
1 J'3.=30%
17th Street and Meridian Court
76.58%
80.86%
76.34%
79.3%
78.38%
42nd Street and Sheridan Ave
78.82%
78.9%
84.56%
87.94%
82.72%
18th Street and Meridian Ave. (City Hall Garage)
87.54%
r).3.0:-!%
I !)'LIT::,
;_ i -;
Next Quarter Assessments
City part-time staff is conducting assessments each quarter. Additionally, residents are
always welcome to participate. If you or any member of your staff is interested in
participating in the City's Garage Index Program, please contact Dr. Leslie Rosenfeld with
Organization Development Performance Initiatives at extension 6923.
If you have any further questions, please feel free to contact me.
c: Kathie G. Brooks, Assistant City Manager
Eric Carpenter, Assistant City Manager and Public Works Director
Mark Taxis, Assistant City Manager
John Rebar, Parks and Recreation Director
Saul Frances, Parking Director
Al Zamora, Sanitation Division Director
Adrian Morales, Property Management Director
Dr. Leslie Rosenfeld, Chief Learning and Development Officer
Rodney Knowles, Green Space Division Director
KGB/L'