LTC 573-2018 Restroom Index Results for FY 2017_18 Quarter 4MIAMI BEACH
OFFICE OF THE CITY MANAGER
LTC# LETTER TO COMMISSION
573-2018
TO: Mayor Dan Gelber and Members o
FROM: Jimmy L. Morales, City Manager
DATE: October 26, 2018
SUBJECT: Restroom Index Results for FY 20 7/18 Quarter 4
The purpose of this memorandum is to communicate the results of the newly developed
Restroom Index from FY 2017/18 Quarter 4 (July 1, 2018 to September 30, 2018). As we
worked through this process with departments to identify areas for improvement, we
monitored internally during FY 2015/16, and disseminate quarterly to the commission via a
Letter to Commission beginning in FY 2016/17.
Key Q4 Metrics:
• Citywide Restroom Index Rating: 2.00 (6.8% improvement from prior FY)
• Citywide Toilet/Urinal Cleanliness Meeting Target: 58.0%
• Bathroom Exterior Compared to Prior Year Fiscal Quarter: 22.8% Improvement
Background
The Miami Beach Restroom Index is an objective measurement of performance ranging
from 1.0 (Very Well Maintained) to 6.0 (Not Maintained) and includes assessments for
cleanliness and interior/exterior appearance of the toilet and sink areas (See attached).
The results of the assessments are used to monitor the impacts of recently implemented
initiatives to target areas for future improvements, and assure the quality of services.
Quarterly sample sizes are set to ensure no greater than 2: 5.0 percentage point sampling
error given the 95% confidence level.
Summary of the Restroom Index Results FY 2017/18 Quarter 4
Overall, the City Restroom Index in FY 2017/18 Quarter 4 was a 2.00, with 70.4% of
assessments scoring a 2.0 or better, a 6.5% and 6.8% improvement respectively when
compared to the same quarter in the prior FY. The FY 2017/18 average was a 2.01, with
70.2% of assessments scoring a 2.0 or better. Data reviews indicate that male restrooms
are rated lower consistently throughout the year. As such, parks and property management
personnel continue to monitor current service levels to determine potential adjustments to
scheduling.
Areas of Focus
• Cleanliness Toilet Area -Data continues to indicate that toilet/urinal cleanliness is
a low scoring area at 2.30, with 55.4% of assessments meeting the target. Floor
cleanliness remains an issue with 51.6% of assessments meeting the criteria in toilet
areas and 58.9% in sink areas. Parks will continue to work with United Janitorial
Services to identify opportunities for improvement. The request for proposals
currently underway references the index to ensure potential providers are aware and
will incorporate into planned service delivery. Data indicates a deterioration in
unpleasant odor in toilet and urinal areas overall.
• Cleanliness Sink Area-Sink area cleanliness overall scored low with 60.6% of sink
area cleanliness meeting the standard; however, this is a 1.5% improvement from
the same quarter in the prior FY at 2.24. The sink and/or mirror cleanliness remained
stable at 67.6% meeting the target, with 58 .9% of floors meeting target for
mopped/clean with no stains, with both areas improving 5.0% and 8.9% respectively
when compared to the same quarter in the prior FY. Park staff is requiring Janitorial
Services to mop the floors on a more frequent basis . Liquid soap dispensers
continue to be swapped out for foam dispensers in the restrooms.
Positive and Stable Areas
• Bathroom Interior-Overall bathroom interior scores improved when compared to
the same quarter in the prior FY from 2 .02 to 1.82 or 9.9%. The percent of bathroom
interiors meeting the target improved at 77.3% or 4.8% improvement from the prior
FY same quarter. Parks received funding in FY18 to replace equipment and fixtures
as identified, as well as epoxy cover on select restroom floors. As such, parks has
identified five (5) restrooms for improvement which is scheduled to begin in
December.
• Exterior Appearance -Overall bathroom exterior scores improved with 88.4%
scoring 2.0 or better with an average of 1.65. This is a 22.8% and 18 .7%
improvement respectively when compared to the same quarter in the prior FY. Litter
and trash during the weekend daytime appears to be an issue across restrooms in
the South Beach area with 60.9% meeting the target; however, this is an 11. 7%
improvement from the prior quarter. Parks staff will continue to monitor to determine
if the issue is seasonal or ongoing. Parks staff will work with United Janitorial to
ensure exterior of restrooms is free of litter up to 20 feet from restroom facility.
Restroom Index Score For All Public Restrooms Cihlwitte
Overall Public Re stroom Index (Target=1.5)
Q1
Overall Citu Restroom Score 208
Cleanliness 2.51
Toilet Area 246
Sink Area 257
Bathroom nterior
Bathroom Exterior 180
Overall Public Restroom Index (Tarqetz1.5)
Q1
I Overall Citv Restroom Score 1.89
Cleanliness 2.17
TciletArea 211
223
Bathroom nterio< 1.86
Q2
250
2.48
252
1.83
Q2
219
2 55
2.87
FY15116
Q3
1.99
231
231
231
1 55
1 77
FY16'17
Q3
220
2.58
244
272
1.74 1.90
1.75 Bathroom Exterior 1.89
Q•
179
201
1.97
205
1.67
214
225
226
225
?O?
203
FY Aver.vie
200
237
233
2.40
1.51
1.73
FY Average
211
239
231
2.47
1.88
1.76
Overall Public ~;:~:':::ex 2.0 or better l--Q,_.1--...--Q.,..2 _ __,_,_FY'"'~"'~-"14~,_-Q,...4---,....,FY,--Av-e-rao-.e ~
Overall Citv Restroom Score 66 6-. 731°'9 80.2% 70 4%
Cleanliness 477'io 471°'9 600'4 72.111/o 547%
ToiletNea 506°"9 481°" 62111/o 7 566%
Sinkhea
Bathroom Interior
Bathroom Exterior
Overall Public Restroom Index 2.0 or better
(Target 90%)
Overall Citv Restroom Score
Cleanliness
Toilet.Arna
Sink.lvea
Bathroom Interior
Bathroom Exterior
44~ 46~ u• n~ ma
88.5% 86.5% 84.1% 88.0%
82 4% 78.5% 86.0o/o 84.2%
Q1 Q2
64 7%
475"o
i;? ,,,
42.9%
80.6%
83.2%
FY161 17
Q3
654%
509°~
465"o
801%
84.1%
597%
737%
720"o
FY Average
680"o
549'1.
5680/o
530%
785°10
83.7%
Percentage of Jue...,...nts acorlng 2.0 or bettair {Target 90"4)
Q1
1.93
208
213
2.04
1.79
1.77
Q1
74.2'/ii
664%
654%
674%
82.4%
81.3%
Percentage ot As.se...,...n~orlng 2.0 or better (Target t-~Q~,-~-~Q~2 -~-FY~~"~, '=•~--Q~,-~~F~Y~,..-,-,.--t~
70.4%
ath ocation
P inti> P.<>rl< M-~ 7am-8nm 79 1%
Ma · c-.. neman nounlac: M-F7am-l'lnm/S.C:8am-1?-"m 58 t ..
Ath Street & Ocean -li..mmus Park M-F7am-1 74 4'\
1n+k n-p .. .vru.F7am-10om m-61 .1%
14th Street & Ocean· LIXl'lmus Park M-F7am-10nm/SS8am 40 ?ct. SOMC. 38.MC.
21stStreet&Ocean-CollinsPark M-F7am-100m/SS8am 683'\ 69.~ n3'\
35thStreet&Ocean-PancoastPark M-S7am-8nrr 731"\ 75.8% 84.5%
46thStreet&Collins-lndian8eachPar11: M-S7am-81.1% 75°' 83.7%
53rd Street & Collins ·Beach \hew Park M-S7am-8nr 85.M(.
64th Street& CoRins ·Allison Park M-57am-8DrT 83.8'\. 88 2' 60.2%
Unidad Beachfront 7am SS 88.9% 88.5"'(,
5.6o/.-
51""-
78.7%
81.3%
84.6%
870%
87.0%
790%
556%
72 7%
591%
44.6%
72.2%
n7%
80.7%
NSOSPBOthStreet&Coltins M-S7am-8om 36~ 420% 46.4'JI, 520% 43.2"'(,
NSOSP 83«l Street & Collins M-S7am-43.8'\ 44 294 65.9'. 68 5' 53.4%
Maurice Gbb Park M-S8am-
Soundsca ..... IW/R 7nm-1
Flammoo Baseball Stadium M-58am-
FlamirvY"> Outside Tennis M-S8am-8<VT1 80.1'!o:.
Flaminoo Footbal Stadium Concession .A.ea M-S6am-83.3%
South Point DriYB and Pier Park 7am-Sunse 38.8%
Percentage of -..sarntnts KOrtng 2.0 ot beU..-(T.-pt ..,.,
nverall
"
South Pointe Park M-S 7a
a 'IU.!='7,,m. m-P<>m
6th Street & Ocean· Lummus Park MF7am· 10 m/SS8am
1,_ ; Park IM-F7am-10om
14th Street & Ocean · U.rnmus Park M-F7am-10nm/SS8am
21st Street & Ocean· Collins Park M-F7am·10 m/SS8am
35th Street& Ocean· Pancoast Park M-S7am-8om
46th Street& Collins · Indian Beach Park M-S7am-8nm
53rd Street& Collils ·Beach View Park M-S7am-8om
64th Street & Colins· Allison Pari<IM-S7am-8nm
l..hidadBeachfront 7am SS
NSOSP 801h S treet & Coltils M-S7am-8"""
NSOSP 83rd Street & Collins M-S7a
NSOSP 841h Street & Collins /M-S7am-8nm
SUll\vater M-S 8a
Cresci M-S 8am-8om
T anrn M-S 8am-8nm
North Shore Park Youth Center IB Ternis M-F8am
Fairwa Park SS8a
Normandy !$le Restrooms b field M-S8am·
M..Jss M-F Sam-
Maurice Gibb Park /M-S8am-
SoundscanA IW/R 7 m-1
Flaminao Baseball Stadium M-S8am-
Flaminoo Outside Tennis M-S8am-8
Flaminoo Footbal Stadium Concession lvea M-S6am-
South Point Drive and Pier Park 7am·Sunse
2.o-6.0
.. 79.999..-.:lbalow
~~-o-89.999
90.0-100
Q1
89.3%
1
774%
818%
462%
657% n..,
Tl.5%
85.7%
78.4%
83.6% ... ~
65.~
635'\,
741%
828% n;.,
87.5%
85.3%
633 ..
75""
863%
40"'
500%
86.1%
83.7%
25.0%
789%
40.9%
62.1%
83.3%
67.79L
61"'
664%
48""
568%
44.8,
732%
81.3%
500%
88.0%
62.5'\i
70.7'11:.
68.8%
38 ....
1·-
75""
33.7%
FYt &l't 7
Q3
83.9%
632%
661 ..
781%
......
521"o
75.0'!'.
625'1
65.6'
67.9%
82.1%
46."'
C .0%
Q•
690%
82.7%
61~
650%
516'.
789%
441 ..
78""
10"'
75.0%
80.4%
68.8%
705 ..
57.1%
37.5~
83.8%
862%
~0%
FY.twer.ge
67.9%
80.3%
56.o~
676%
86.2 ..
56.1'1\
62.2%
70"" ... -
7"8%
840 ..
760% .....
55"'
54 7'1
63.6%
89.9%
'""
74.6~
782'1
56"'
675%
62.5%
75.3%
69.1%
41.""-
Q1
78.1%
65.9'!1.
71.2%
65.6%
69.0%
75.0%
63.9%
7".0~
87.2%
822%
72.1%
65.5%
63.8~
61.3%
75.8%
73.6%
83.6%
77.5~
69.6%
64.4%
Q2
207
2:Jl
225
2.36
1.82
1.84
Q2
695%
5880/o
598%
78JG'-
82.3%
Q2
81.()% .....
1 1%
69.5~ 84"' 514%
659%
"''"' ......
808%
74.1%
80.4%
83.3%
65.0"fo
60.7%
875%
84.5%
813%
5 .5~
FY17/ta
Q3
204
229
224
233
1.76
1.81
2.00
2.27
2:Jl
224
1.82
1.65
FY17/18
Q3 Q•
702% 704%
59~ 58.0"o
59~ 554%
58• 606"o
799'>
82.7%
773%
88.4%
FY171t&
Q l Q4
721ctie. 6111!(.
76.9'!1. 781'!11
583% 61 .6%
721" 6
56~ 531'1\
743% 756'1\
6 7 "' 644~ ......
546'\ 630%
86.6%
82.4% 81.3%
8 1.5% 82.3%
714% 64 3%
66.7'lfo 770%
68.8%
201
2.24
223
2.24
1.80
1.77
702%
580"o
566%
821%
84.1%
{l.9%
27%
-3.9%
3.4%
~.8%
0.28%
·1.69%
-6.42°/a
2.89%
-3.25%
6.89%
0.9%
1.8%
·9.9%
·18.7%
6.83%
-1 .69%
·S.1 4%
1.51%
4.88%
22.78%
11.7%
12.9%
16.8%
9.3%
9.0%
13.0%
-1 2.22%
-19.56%
·24.01%
-14.89%
~.094'/o
-4.54%
FY .a.,ermgim "I. Change tr!nc;::-FY % cNnge frorr
from prior Qtr Qtr bese ye• Qtr
71.fl'!I. 0.28% 8.83% ·12.22%
695"
• 8~
""' 631 ..
784%
711%
559%
722%
570%
82.8%
n .5%
82.1%
73 1% .....
·14.54%
-7.10%
5.54%
26.97%
1.56%
5.66%
·12.90%
·15.27%
·1.07%
-a.51%
1.75%
3.04%
·5.49%
15.38%
3.93%
-1 .33%
0.98%
4.24%
-9.94%
15.44%
-1.51%
3.15%
-10.58%
27.15%
-0.79%
4.69%
·5.56%
6.94%
14.18%
-1 9.28%
-0.15%
2.9 1%
-1.69%
46.03%
20.66%
36.38%
49.25%
6.97%
16.41%
3.25%
·14.27%
-4.23%
-27.92%
·15.91 %
-16.13%
4.53%
53.14%
-19.69%
·22.76%
-41 .61%
-25.40%
-38.97%
-23.25%
23.85%
-4.53%
·1 4.52%
-2.91%
·15.93%
-10.64%
-1 .60%
-3 1.74%
-15.0 1%
53.70%
llllll .. ::o~.00%~:::1::::::::::::t::::;:::;:;:;::::::1
79 8"' 86.4% 13.28% 28.23% .() 88%
77.9% 799% n~ 2.57% 39.93% -15.36%
46.6'11. 54.?00. 18 31% 44.53% 26.05"'-
Next Quarter Assessments
City part-time staff is conducting assessments every quarter. Additionally, residents are
always welcome to participate. If you or any member of your staff is interested in
participating in the City's Restroom Index Program, please contact Dr. Leslie Rosenfeld with
Organization Development Performance Initiatives at extension 6923 .
If you have any further questions, please feel free to contact me.
c: Eric Carpenter, Assistant City Manager
Mark Taxis, Assistant City Manager
John Rebar, Parks and Recreation Director
Roy Coley, Public Works Director
Adrian Morales, Property Management Director
Dr. Leslie Rosenfeld, Chief Learning Development Officer
Criteria for each area are listed below:
Cleanliness Toilet Area
• Floors mopped/clean/no stains
• Toilets/urinal clean/no litter visible/ no leaks
• No unpleasant odor
• Toilet paper unavailable/usable
• No graffiti
Cleanliness Sink Area
• Floors mopped/clean/no stains
• Sink and/or mirror clean/no leaks
• Trash can no more than % full
• Walls clean/no graffiti
• Soap dispenser clean
Appearance Interior
• Stable/operable toilet/urinal partition enclosures
• Stall doors rust free/fully painted/latch and hinge functional
• Sink faucets and soap dispenser functional
• Hand dryer or paper dispenser functional
• All interior lights functional
Appearance I Cleanliness Exterior
• Signage visible and clean
• No graffiti
• No unpleasant odor
• No trash/litter
• Entrance door rust free/fully painted/functional (rollup or traditional)