LTC 584-2018 Garage Index Results for FY 2017/18 Quarter 4 MIAMIBEACH
OFFICE OF THE CITY MANAGER
LTC # LETTER TO COMMISSION
584-2018
TO: Mayor Dan Gelber and Members of he City Commission
FROM: Jimmy L. Morales, City Manager
DATE: October 30, 2018
SUBJECT: Garage Index Results for FY 2017/1: Quarter 4
The purpose of this Letter to Commission is to communicate the results of the newly
developed Garage Index from FY 2017/18 Quarter 4 (July 1, 2018 to September 30, 2018).
Key Q4 Metrics:
• Citywide Overall Rating: 1.80
• Percent of Assessments Meeting Interior Appearance Target: 77.0%
• Percent of Assessments Meeting Parking Area Appearance Target: 69.8%
Background
The Miami Beach Garage Index is an objective measurement of performance ranging from
1.0 (Very Well Maintained) to 6.0 (Not Maintained) and includes assessments for cleanliness
and interior/exterior appearance of the parking area, stairwells, and elevators.
The results of the assessments are used to monitor the impacts of recently implemented
initiatives to target areas for future improvements, and assure the quality of services.
Quarterly sample sizes are set to ensure no greater than ± 5.0 percentage point sampling
error given the 95% confidence level.
Summary of the Garage Index Results FY 2017/18 Quarter 4
Overall, the City Garage index in FY 2017/18 Quarter 4 was a 1.80, with 81.4% of
assessments scoring a 2.0 or better. All appearance scores improved when compared to the
same quarter in the prior FY quarter with elevator appearance improving 27% from the same
quarter in the prior FY.
Areas of Focus
• Appearance Interior — Overall garage interior appearance improved at 1.96 with
77.0% of assessments meeting the target, a 25% and 48% improvement respectively
when compared to the same quarter in the prior Fiscal Year. Elevators improved in
many garages, with the percent meeting target in these areas improving 19.7% when
compared to the prior quarter.
Parking area assessments continue to yield the lowest score at 2.05 and 69.8% of
assessments meeting target due to pavement stains in the parking area; only 36.1%
of parking area assessments were stain free. This continues to be a very
challenging factor to address as traditional pressure cleaning techniques do not
address the oil stains from cars, and the City has evaluated the current standard
which continues to present challenges. This past quarter, several garage parking
decks and directional arrows were painted. The Parking Department and Property
Management Division have issued an Invitation to Bid (ITB) for alternative coatings
for garage decks. The goal is to have a more resilient surface coating that returns to
its original luster with low maintenance. Assessment criteria are being considered
for inclusion in the agreement.
• Exterior Appearance — Exterior appearance of the parking garages improved to
1.70 or 23% when compared to the same quarter in the prior Fiscal Year with 81.5%
of assessments meeting the target, an 34% improvement from the same quarter in
the prior FY. Trash on the exterior of the garages continues to be an issue. As of
April 30, 2018, parking supervisors are utilizing a formal assessment to report and
track cleanliness and other deficiencies weekly. Reports are transmitted to property
management via email for review and issuance of notice to the contractor as needed.
A Request for Proposal for janitorial services was issued and a recommendation
went to Commission in October.
Positive and Stable Areas
• Cleanliness — Overall garage cleanliness improved to 1.65, a 12.7% improvement
from the prior quarter, and 20% improvement when compared to same quarter in the
prior Fiscal Year, with 85.7% of assessments meeting the target. As of June 1, an
additional staff member was added seven (7) days per week from 11 pm —6am at the
7th 12th and 13th street garages to address cleanliness issues throughout the
garages. Parking will discuss the results with Property Management, as the data
does not reflect the effort.
Garage Index Score For All City Garages
Overall Garage Index(Targetalbl FY16/17 FY17118
%change In %change in :change from
01 02 03 04 FY Average Q7 02 03 Q4 FY Average
prior 0 i prior FY 0trbase year OU
Overall City Garage Score 230 233 2.19 2,35 1 229 226 217 2.16 I 10 2.08 r -• . -
Cleanllness 194 208 198 - 2.07 k 2.02 187 193 159 165 I37 C -12 78% 1 •2-`a r 6'a
Para-g Aroa 2.16 230 198 2.25 k 2.17 2.05 2.07 209 166 I35 -20.57% -26% -12%
Stains o 1.84 2.06 2.06 205 2.00 1.78 191 181 160 177 1 -1304% k -22% r b%
ECevatcrs 1.82 190 19 192 a 1.69 1.79 181 175 1.68 1 75 r -4.00% k -13% t -1%
Appearance Interior 2.66 2.59 2.39 263 C 2.57 2.65 241 242 1.96 2.34 ' .19.01% ' -25% Cr 27%
Parking kea 2.93 2.81 240 2.75C 2.74 2.71 2.51 2.66 2.05 2.47 -2293% 1 -25% C079%
Starvers 2.46 2.58 238 252 C 2.49 255 2.30 239 192 228 ; -19.67% C -24% 25%
Eevarors 258 237 233 263 2.48 268 241 2.22 1.91 2,27 1 -13.96% C -27% C 47%
Appearance Exterior 1.81 2,09 209 2.22 C 205 2.72 2.05 2.32 I.71 2.05 -26.72% C -23% r -3%
Overall Garage Index(Target=1.5) FY15116
Q1 02 03 04 FY Average
Overall Coy Garage Score 236 2.34 233 223 231
Cleanliness 2.14 205 197 776 197
Parking Area 209 203 201 168 2.00
Starxeks 2.19 2.09 '99 1 70 1.98
Elevalas 2.13 2.03 '9' 1 70 194
Appearance Interior 259 262 269 269 265
Parknq Area 25 266 2800 29 772
Stairwells 27 268 258 256263
Elevators 258 253 2.69 2.62 f 260
Appearance Exterior 236 206 2.03 175 I 204
FY16f17 FY17116
Overall Garage Index 2.0 or better(Target 90%) %charge in %change in %change from
01 02 03 04 FY Average 01 02 03 04 FY Average
prior Qtr prior FY OU base year Qtr
Overall 6240% 5980% 65.70% 61.40% 62.33% 62.20% 66.0% 63.1% 81.4% 66.7% 29% C 33?'. C 23"%
C
Cleanliness 7520% 69.00% 7220% 7020% 71.65% 78.40% 73.2% 77.0% 85.7% 78.6% 11% a 22% 6%
P..v,,.....1 6670% 5990% 73.10% 63.30% 65.75% 68.30% 69.2% 69.2% 84.3% 73.311 r ' t o 12%
3131..v0s 7580°k 6..60% 6730% 71.00% 70.68% 79.30% 721% 78.1% 87.8% 601: r 12% r C6%
6%
Eevalors 8310% 7840% 76.20% 76.30% 7853% 81 30% 78.3% 837 v 851% 826% C 2% C 12% a0%
Appearance Interior 42.80% 47.40% 58.50% 5290% 50.40% 4760% 57.3% 53.4% 77.0% 59.4% k 41% C 46% r67%
P.vxngrres 2380% 34.90% 51.50% 41.20% 3785% 40.70% 47.0% 39.5% 69.8% 497% r 77% r 89% rr 94%
Stamrells 54.10% 48,70% 62.70% 59.80% 56.18% 52.00% 66.9% 580% 814% 655% k 44% 39% 56%
1 Elevators 50.60% 58.50% 61.93% 57.80% 57.20% 50.00% 578% 62.8% 71.9% 633% r 24% t 35% C 58%
Appearance Exterior 8260". 6920% 67.7 60.70% 70,05% 6400% 70.4% 50.4% 81 5% 660% r 62% k 34% C .1%
Overall Garage Index 2.001 better(Target 90%) FY15116 - I
Ot 02 03 04 FY Average
'Overall 53.90% 57.90% 60.50% 66.30% I 60.30%
Cleanliness 6.40% 66.60% 69.80% 81.70% 71.00%
Parking area 8410% 67.40% 67.60% 75.50% • 88.90%
Slartvals 112.6% 65.00% 69.33% 8283% 70.20%
Elevators 6.40% 67.40% 72.30% 8496',6 7380%
Appearance Interior 47.10% 4890% 48.20% 46.20% 47.10%
Parking Areal 51.00% 44.30% 43.10% 35.90% 4320%
Slarv651 4050% 43.30% 52.70% 5330% . 47.50%
Elevators) 5070% 53,20% 4890% 49.40% 5060%
Appearance Exterior I 5320% 6500% 6930% 82001% 6800%
FY16117 FY17118
%charge horn%change from%change from
01 02 03 04 FY Average Q1 02 Q3 04 FY Average• price Qtr prior FY Qtr base year Qtr
Overall 62.40% 59.80% 65.7% 61.4% 62.3% 6220% 68.00% 63.1% 81.4% 68.7% 29.CC% 33% 23%
Garage Location
t9008ayRoad(Sunset llerbw) 9380% 76.90% 78.2% 77.9% 78.5% 77.10% 81.90% 79.4% 629% 1524% 17% 5%
517 Street and Plan Road 62.40% 66.90% 64.2% 636% 64.3% 61.60% 6260% 54.3% 732% 625% 34.81% 15% 8%
7th Street and Coins Ase. 59.70% 5600% 568% 56.4% 582% 58.50% 56.60% 521% 731% 601% 4031% 30% 37%
1281 Street and Drexel 58.80% 54.10% 592% 51.5% 55.9% 60.70% 63.20% 60.8% 759% 65.4% 24.84% 47% 30%
1381 Street and Cogs Ase. 4650% 4280% 560% 50.5% 495% 60.10% 65.70% 597% 78.0% 652% 3065%), 54% 42%
I 1691 Street and Ccins(Anchor Shoos), 3910% 41.60% 54.7% 538% 460% 5670% 6390% 560% 762% 61.0% 3607% 42% 67%
17th Street aid Penrs7A8la Ave 77.30% 76.50% 792% I 749% 77.0% 64.10% 71.40% 666% 85.7% 732,6 24.93% 14% 6%
171h Street and F,eriden Court 58.30% 51.80% 56.5% I 501% 54.3% 51.30% 57.60% 57.2% 845% 64.0% 47.73% 67% 43%
42nd Sheet and Sheridan Ase. 53.60% 5200% 60.3% I 57.9% 56.0% 5890% 61.90% 57.5% 75.4% 64.4% 31.13% 30% 3%
181h Street and bkridan Ase.(Cir Hall Garage) 83.20% 75.30% 85.0% 75.1% 79.7% 76.60% 72.80% 797% 81.0% 14.55% 22% 7%
FY15116 F816117 F817118
Q1 02 03 04 01 02 FYFY 01 02 03 04 FY %change from%change from%change horn
Average 1! I 03 04 Peerage Average prior Qtr prior FY Qtr base year Qtr
Overall Cleanliness
Garage Location I
1900 Bay Road(Sulu{harbour) 82.36% 8564% - 8834% 86.26% 85.96% 8818% 85.08% 1 86.3% 69.10% 4 r-' I -i -r-! !r 6.5% 13.2% 4.1%
5th Street and Alton Road 73.32% 76.32% 76.00% 79.44% 7636% 7624% 7560% 7602% 76.78% 76.2% 78.16% 7538% 76.02% 8126% 77.76% 6.9% 5.8% 2.3%
71h StreetandWins As. 71.12% 67.30% 70.98% 77.90% 7188% 78.82% 7520% 7660% 77.14% 76.9% 82.26% 7554% 75.34% 80.76% 78.50%'. 72% 4.7% 37%
12111 Street and Crean 68.56% 73.52% 7552% 8264% 75.62% 78.14% 7820% 7914% 74.74% 77.6% 68.34% 7682% 8266% 8544% 83.86% 14% 14.3% 34%
131hStreet ani Corns Aae 76.02% 7518% 74.84% 82.48% 7726% 78.94% 7228% 8222% 7302% a 76.6% 86.38% 7734% 77.82% 85.78% 82.02% 101% 17.5% 4.0%
1611S5eetard Coils(09dme Shops'. 74.94% 7374% 70.66% 76.08% 73.82% 69.30% 70.42% 71.34% 72.34% a 709% 74.26% 74.04% 75.74% 83.32% 7684% 100% 152% 9.5%
1781 Street and Femsytrdna Ave 891Z% - 88.44% 8468% 187.28% a 88.5% 83.62% 88.22% 88 42% ® 88.70% 52% 6.6% -17%
17th Street and Mandan Cart 76.58% 60 84% 76.34% 19.30% 78.38% 7722% 73.20% 7412% 74.60% 74.8% _ 7326% 75.90% 75.64% 8426% 77.76%.fl 11.4% 129% 6.3%
42nd Street and Sheridan A1ene 78.82% 78.90% 84.56% 87.94% 82.72% 82.08% 79.72% 8020% 80.72% 80.7% 82.82% 87.70% 8316% 86.68% 84.92% 42% 7. 44%
'881Streetaid Mein*Ase.C Hall 8754% •r v-'. 85.90% 86.92% ERE ' 1.1% 7.' 0.0%
FY1516 FY16117 FY17116
01 I 02 03 04 01 02 03 1 04 FY!maga 01 02 03 04 FYkeer4ge Y1Chlng1 from% % from
change
Average prior QV pdor FY OV base prOtr
•
Overact Appearance
Garage Loc m1 I
19008e7 Rea(Sweet indoor) 81.42% 81.26% 79.74% 1592%"79.59% 76.26% 77.44% 7956% 76.48% T7.44% 76.3614 7728% 7984% 6714% 1 80.16% 9.1% 139% 144%
51%SaneardAMRoad 7136%172.64% 7052% 6964% a T105% 11.44% 77.34% 7588% 6988% a 7164% 6838% 14.48% 70.52% 7.16% 1 7314% 123% 133% 137%
7th Street ani Cafns 8u! 65.51% 60.33% 5852% 6222% '61.75% 68.46% 68.78% 71124% 6464% 1 6.03% 61,22% 6150% 6834% 1 78E6% C 69.68% 154% 21.7% 264%
12h 5treelad 5578% 5790% 6.78% 63.42% '59.45% 6450% 61.48% 69.74% 6226% C 6525% 6238% 74.76% 80.72% 71.50% a 7100%' 112% 245% 22.2%
13h5oeet and C*NeAe.1 64.74% 5926% 56.52% 59.56% 160.03% 5982% 6128% 6144% 6366% 1 62)81% 5972% 76.42% 6950% 780% 1 7111%. 134% 236% 323%
1614 Area andCoins UThaSroosl 69.344 60330% 5301% 5232% a 5642% 5134% 55.40% 672% 64.16% a 59.65% 63.44% 72.26% 67.74% 78.60% ' 70.51%• 160% 225% 502%
174,840eaar4PemsvhanaA.e 80.80% 8052% 80.50%, 70.42% 17801% 7254% 7526% 7804% 11.72% ' 74399% 10.16% 72.86% 73.46% 8310% ' 7489% 13.1% 159% 160%
1764 Strew at 7M88nCour 6248%16124% 59.84% 6236% 16299% 6528% I 6726% 71.06% 66.44% '
67.49% 66.74% 6622% 7074% 8216% ' 7222% 16.1% 23.7% , 314%
42VStreet a4Shenea'heI 6940%' 6474% 68.06% 7006% 16807% 6206% 612%8 1 67.80% 6210% 1 63.34% 63.96% 65.43% 65.10% 1 7598% 67.61% 16.7% 222% 64%
78hStreet adPardo M.IC4Y1VlCaaoeI 781%% 0374% 7686% 7612% '78.75% 75.04% I 15.14% I 7.36% 73.08% ' 75.56% 74.36% 72.26% 7760% 1 6744% C 7802%ilk 127% 198% 149%
a4
79 999 and below
im80 089.999
90.0100
Next Quarter Assessments
City part-time staff is conducting assessments each quarter. Additionally, residents are
always welcome to participate. If you or any member of your staff is interested in
participating in the City's Garage Index Program, please contact Dr. Leslie Rosenfeld with
Organization Development Performance Initiatives at extension 6923.
If you have any further questions, please feel free to contact me.
Attachment
c: Kathie G. Brooks, Assistant City Manager
Eric Carpenter, Assistant City Manager
Mark Taxis, Assistant City Manager
Roy Coley, Public Works Director
Saul Frances, Parking Director
Rhonda McPherson, Sanitation Division Director
Adrian Morales, Property Management Director
Dr. Leslie Rosenfeld, Chief Learning and Development Officer
Rodn` Knowles, Green Space Division Director
KGB/L'� /'
Garage Index
Criteria for each area are listed below:
Cleanliness Parking Area / Stairwells/ Elevators
• No trash on ground
• No graffiti on walls
• Odor Free
• Garbage Cans well-maintained
• No organic material (vomit/sand/cobwebs)
Appearance Parking Area / Stairwells / Elevators
• Signage well-maintained
• Lighting Sufficient
• No damage (leaks/rust/concrete spalling) and painted areas crisp
• Pavement stain free
• Ticket burster/payment station/exit verifier in good working condition
or stairwell doors/railings or elevator doors/buttons
Appearance / Cleanliness Exterior
• Planters/grassy areas/sidewalk entrance well maintained
• Graffiti free
• No unpleasant odor
• No trash
• Signage clean and useable