LTC 440-2019 Cleanliness Index & Assessment Program Results for FY 2018/19 Quarter 3 MIAMIBEACH
OFFICE OF THE CITY MANAGER
LTC # 440-2019 LETTER TO COMMISSION
TO: Mayor Dan Gelber and Members the City ommission
FROM: Jimmy L. Morales, City Manager
DATE: August 7, 2019
SUBJECT: Cleanliness Index &Assessment ogram Results for FY 2018/19 Quarter 3
The purpose of this Letter to Commission is to communicate the results of the award-
winning Cleanliness Index and Assessment program from FY 2018/19 Quarter 3 (April 1,
2019 to June 30, 2019).
Key Q3 Metrics:
• Citywide Cleanliness Index Rating: 1.64
• Citywide Cleanliness Index Compared to FY18 Quarter 2: 9.9% improvement
• Citywide Percent Assessments Meeting Target: 83.2%
Background
The Miami Beach Public Area Cleanliness Index is an objective measurement of
performance ranging from 1.0 (Very Clean) to 6.0 (Very Dirty) and includes assessments of
litter, garbage cans/dumpsters, organic material, and fecal matter. The results of the
assessments are used to monitor the impacts of recently implemented initiatives to target
areas for future improvements and assure the quality of services. Quarterly sample sizes
are set to ensure no greater than a ±5.0 percentage point sampling error given the 95%
confidence level for each of the public areas assessed.
During FY 2006/07, the City tightened the target for the Citywide and area-specific
cleanliness indicators from 2.0 to 1.5 — the lower the score on the cleanliness index
indicates a cleaner area. This target continues to be the same from FY 2007/08 to date. As
important, the City also has a goal to ensure that 90 percent of assessments score 2.0 or
better, with awareness to seasonal fluctuations. The scores are compared to the same
quarter in prior years to account for seasonal variations.
The program received the 2007 Sterling Quality Team Showcase Award. All improvement
action plans implemented are validated against the Index. Cleanliness results at the end of
each quarter inform stakeholders if the action plans have worked or if they need to be
adjusted. Tangible benefits obtained as a result of the program include the city's
achievement of one of its strategic objectives to be cleaner.
Summary of the Cleanliness Assessment Results FY 2018/19 Quarter 3
Overall, the Citywide Cleanliness Index improved during FY 2018/19 Quarter 3 when
compared to the same quarter in FY 2017/18 by 9.9% to 1.64. Additionally, FY averages
reflect steady progression as evidenced by the Index, anecdotal information, and results of
our most recent resident survey. Additionally, 83.2% of all public area assessments scored
2.0 or better (target=90%) in FY 2018/19 Quarter 3. Cleanliness continues to remain a top
priority for the City.
Positive and Stable Areas in FY 2018/19 Quarter 3
• Parks- Parks improved to 1.46 or 4.6%when compared to the prior quarter and
remained stable from the prior FY with 90.5% of assessments meeting the target.
Parks will review data specific to organic material on pedestrian trails to ensure
contractors are maintaining designated areas.
• Waterways - Scores improved by 5.6% or 1.84 when compared to the same quarter
in the prior Fiscal Year. The percent of assessment meeting the 2.0 target remained
stable with 76.9% meeting target when compared to the same quarter in the prior
Fiscal Year. Issues appear to be organic material in non-hotspot waterways. The
new agreement with AEI has been executed which includes cleanliness data and fine
issuance for not meeting established standards for litter.
• Sidewalks- Sidewalks improved at 1.52 compared to the prior quarter and to the
prior FY by 7.3% with overall percent meeting target at 86.7%. Commercial
entertainment areas improved at 1.45 and commercial non-entertainment areas
improved at 1.53 compared to the same quarter in the prior FY by 7.6% and 10.0%
respectively. The primary issue continues to appear to be litter on the ground and
organic material in residential and non-entertainment areas during the weekday
daytime hours.
• Streets- Streets improved at 1.57 when compared to the prior FY quarter by 5.4%.
Commercial entertainment streets remained stable at 1.55 or .6%from the same
quarter in the prior FY. 86.7% of streets are scoring 2.0 or better. Commercial non-
entertainment streets improved by 3.1% when compared to the same quarter in the
prior FY.
Areas of Focus in FY 2018/19 Quarter 3
• Alleys-Alleys improved to 1.85 or 11.5% when compared to the same quarter in the
prior FY with 77.8% of assessments meeting the target of 2.0, a 7.5% improvement.
This remains a poor scoring area since program inception; however, there is
consistent improvement from the past two years. Sanitation alley service operates
Monday through Friday (5 days a week) every morning from 5th Street to Espanola
Way for litter removal. Code continues to support this effort citywide with officers
required to conduct a minimum of one (1) hour of sanitation and alleyway inspections
each day in the morning and afternoon. Code and Sanitation will continue to review
warning weekend issuance for overflowing dumpsters to determine weekend service
needs, as well as review data.
• Parking Lots - Scores at 1.85 improved by 7.0%from the prior quarter and 5.6%
from the same quarter in the prior FY. The percent of assessments meeting the 2.0
standard improved to 74.1% compared to the same quarter in the prior FY, a 3.0%
improvement. A litter can garbage truck route may be added after 1pm to service
the cans with an emphasis on parking lots with low scores. Current resources will be
utilized.
• Beaches— Beach areas maintained by CMB improved to 1.62 or 28.0% compared
to the same quarter in the prior FY year and areas serviced by the MDC deteriorated
to 1.39 or 11.2% compared to the same quarter in the prior FY. The issue appears
to be organic material on the beach. City staff will continue to work with Miami Dade
County to address the issue of excessive seaweed on the beaches.
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Cleanliness Key Intended Outcome
Cleanliness was identified in our community surveys as a key driver affecting overall quality
of life. In addition, in the 2019 survey, residents and businesses rated cleanliness as one of
the services the City should strive not to reduce. The City has implemented increases in
service levels and community satisfaction levels have improved. Overall scores have
improved by 16.1%from FY 2005/06 to FY 2017/18.
Next Quarter Assessments
City part-time staff is conducting cleanliness assessments every quarter. Additionally,
residents are always welcome to participate. If you or any member of your staff is interested
in participating in the City's Public Area Cleanliness and Appearance Program, please
contact Dr. Leslie Rosenfeld with Organizational Development Performance Initiatives at
extension 6923.
If you have any further questions, please feel free to contact me.
c: Eric Carpenter, Assistant City Manager
Mark Taxis, Assistant City Manager
Roy Coley, Public Works Director
John Rebar, Parks and Recreation Director
Saul Francis, Parking Director
Hernan Cardeno, Code Compliance Director
Betsy Wheaton, Environmental Director
Darrell Caldwell, Sanitation Division Director
Dr. Leslie Rosenfeld, Chief Learning Development Officer
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