City-of-Miami-Beach-to-Conduct-2019-Community-Survey
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City of Miami Beach, 1700 Convention Center Drive, Miami Beach, FL 33139, www.miamibeachfl.gov
MARKETING & COMMUNICATIONS DEPARTMENT, Tel: 305.673.7575 PRESS RELEASE
Tonya Daniels, E-mail: tonyadaniels@miamibeachfl.gov
Melissa Berthier, E-mail: melissaberthier@miamibeachfl.gov
FOR IMMEDIATE RELEASE
January 25, 2019
City of Miami Beach to Conduct 2019 Community Survey
— Results from Residents & Businesses will Help Guide City’s Future —
Miami Beach, FL – Starting this week through the end of February, the City of Miami
Beach will be reaching out to hundreds of residents and business to obtain their
feedback on a wide range of Miami Beach government-related services for their 2019
Community Survey.
Conducted since 2005, the survey measures quality of life in the City and satisfaction
with services. It also informs the City’s strategic planning and budget processes.
“Community feedback is essential for establishing a great quality of life in our
community,” said Mayor Dan Gelber. “The survey is an important component of fostering
a culture of continuous improvement and strategic thinking.”
The survey will be administered by ETC Institute, a national leader in survey research
that has conducted hundreds of satisfaction surveys across the country. Approximately
1,200 households and 600 businesses in the City will be selected randomly to participate
in the survey. The samples ensure that the entire community is well represented.
Here are some facts for residents and business owners participating in the survey:
• Responses will remain anonymous.
• Returning the survey is free (a paid postage return envelope will be provided).
• Surveys can be completed in Spanish and Creole (selected residents and
business owners will get instructions on how to do this).
• Selected households and businesses can complete the survey by mail, phone or
online.
Survey results will be communicated to City staff and the public this spring. For
questions about the survey administration, email Ryan Murray at
ryan.murray@etcinstitute.com or call 913.254.4598.
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To request this material in alternate format, sign language interpreter (five-day notice required), information on access for persons with disabilities, and/or any accommodation to review any document or
participate in any city-sponsored proceedings, call 305.604.2489 and select 1 for English or 2 for Spanish, then option 6; TTY users may call via 711 (Florida Relay Service).