LTC 417-2020 Opening City Hall for Passports and Bus Passes
JLM/JW
DocuSign Envelope ID: 23B20748-13C6-4B60-84D4-E287F0FAE0D7
Mayor Dan Gelber and Members of the City Commission
Jimmy L. Morales, City Manager
November 19, 2020
Opening of City Hall for Passport and Bus Pass Customers
The purpose of this Letter to Commission (LTC) is to provide the Mayor and City Commission
with an update regarding in-person services provided at the Finance Department’s Customer
Service Center (CSC), located at 1755 Meridian Avenue.
Currently, CSC transactions for licensing, utilities, parking and liens statements are being
conducted and completed online. These transactions comprise 99% of the CSC and Call
Center’s workload. The only business processes that are not being conducted online by the City
are those functions where the City operates as a satellite office for another government agency,
like Passports and Golden Pass and Patriot bus passes.
I am pleased to announce that beginning next Monday on November 23 rd, the CSC will be
available Monday through Friday by appointment only, to provide Passport services and process
applications for the Golden Pass and Patriot bus pass program.
Appointments can be scheduled by calling the Call Center at 305 -604-CITY or online by using
the following link: https://cmbappt.miamibeachfl.gov/naoa/index.jsp.
For those customers with an urgent need for a passport, The U.S. Department of State Miami
Passport Agency, located at 1501 Biscayne Boulevard, is processing applications by
appointment only for individuals traveling within 72 hours (3 business days).
Should you have any inquiries pertaining to the proposed opening, please feel free to contact
John Woodruff, Chief Financial Officer.