LTC 007-2022 -Appointment of Frank Quintana as Chief Information Technology DepartmentMIAMI BEACH
OFFICE OF THE CITY MANAGER
NO. LTC # 1 007-2022 LETTER TO COMMISSION
TO:
FROM:
DATE:
SUBJECT:
Honorable Mayor Dan Gelbefra d Members of the City Commission
Alina T. Hudak, City Manag r
January 10, 2022
Appointment of Frank Quintana as Chief Information Officer, Information
Technology Department
The purpose of this L TC is to update the Commission on the status of a key personnel
appointment. The resignation of Chris Sarandos, Chief Information Officer has created a
vacancy for this key position. During his tenure he led the department through change and
growth, and I am grateful to him for his contributions to our City and to our government.
For the Information Technology (IT) Department, I am pleased to announce the selection of
Frank Quintana as the next Chief Information Officer (CIO) of the City of Miami Beach. He has
been with the City since August 2014 and previously served five years as the Division Director
of IT Operations. In January 2020 he was named the Deputy Chief Information Officer and was
responsible for driving innovation, technology strategic planning and overseeing the design,
release, and maintenance of all technology services and systems.
Under his leadership, the IT Department built the technical foundation to completely modernize
the City's operations. As the City faced the COVID pandemic, the IT team was able to quickly
transition the City to hybrid work and implemented many digitization solutions to improve both
internal and citizen services.
I have worked closely with Frank as he served as Interim CIO since August of 2021, and I am
confident that he is the right person to continue to lead our IT Department and our technology
initiatives. He is a dedicated leader who not only has the industry and institutional knowledge,
but the vision required to be successful in this role.
Frank has more than 23 years of diverse senior level IT experience in the private and public
sector, including small and large corporations, professional sports, and entertainment. Prior to
joining the city, Frank spent eleven seasons with the Miami Dolphins where he managed daily
IT services and oversaw technology at Hard Rock Stadium as well as the Dolphins football
training facility. During his tenure, he also managed technical event operations for the Miami
Dolphins, Florida Marlins, University of Miami Hurricanes, Orange Bowls, Super Bowls, and
many international events.
Frank holds his bachelor's degree from Barry University in Information Technology, is a
nationally Certified Government Chief Information Officer through Florida State University and is
certified Lean Six Sigma at Florida International University. A proud South Florida native, Frank
and his wife balance work with raising their three children.
Please join me in congratulating Frank Quintana as he assumes this leadership role. I ask for
your support in consenting to this key appointment. Thank you.
ATH
CC: Executive Staff
Management Team
Frank Quintana
Chief Information Officer
Senior Information Technology Leader
Summary
I am passionate about technology and the power it has to transform organizations and improve everyday life. My
diverse background spanning 23 years across public and private sectors, small and large businesses, professional
sports, event venues, and entertainment provide unique perspective to solving challenges. I have succeeded
in building great teams with a focus on technology fundamentals, culture, innovation, staff development and
technology training. My experience as a seasoned IT leader has forged deep skills in highly available infrastructure,
distributed architecture, business process review, technology needs assessment, cyber security, and support
technologies. I also bring extensive experience in creating solutions to achieve organizational technology goals,
budgeting, vendor management and developing high-performance support teams.
Experience
"""'" Interim Chief Information Officer
City of Miami Beach
Jul 2021 -Present (5 months)
Assumed expanded role in interim capacity managing senior responsibilities as IT strategic leader,
while leading IT operations, data & analytics, software development, field operations, public safety
technology, and IT administration. Led expanded security program, city wide analytics initiatives,
technical strategy for city wide capital projects and managed strategic relationships.
•·--·"" Deputy Chief Information Officer
City of Miami Beach
Jan 2020 -Jul 2021 (1 year 6 months)
Maintained responsibilities as IT operations leader and led strategic planning and execution of all
technology initiatives. Oversaw a restructured Information Technology department, including IT
operations, data & analytics, software development, field operations, public safety technology, and
IT administration. Founded the department's new Data, Integration, and Analytics team to develop
business intelligence initiatives throughout the City. Managed department's $16 million dollar budget.
Maintained and grew relationships with City departments, outside agencies and vendors.
· w Division Director, Information Technology Operations
City of Miami Beach
Nov 2015 -Jan 2020 (4 years 3 months)
Responsible for infrastructure and security vision, architecture and implementation of technologies
throughout the City of Miami Beach . Manage city wide support services, IT operations, system
architecture, infrastructure teams, and cybersecurity. Maintain adherence to PCI, policies, procedures
and security protocols. Prepare and manage yearly capital and operating budgets. Design, implement
and coordinate smart city initiatives and city wide fiber infrastructure.
.... "" Manager, Information Technology Systems Support
City of Miami Beach
Aug 2014 -Oct 2015 (1 year 3 months)
Manage daily operations for the City's technology support division. Responsible for revamping the IT
help desk, internal process, and service delivery. Designed and led the modernization of the City's
datacenter and infrastructure operations.
II Manager, System & Support Services, Information Technology
Miami Dolphins and Hard Rock Stadium
Oct 2003 -Aug 2014 (10 years 11 months)
Performed key role in all technology initiatives, infrastructure architecture, implementations, upgrades and
installations. Managed cross-site help desk staff, system administrators and telecommunications specialist.
Coordinated support structure and technical team management for large-scale event supportefforts.
Responsible for interviewing, mentoring, and developing staff. Developed and implemented a streamlined
support workflow and policies which increased productivity and improved SLA. Created and maintained a
yearly operating budget, capital expenditure planning and budgetary compliance.
Continental Hospital Supply
Jun 1998 -May 2006 (8 years)
Performed technical support duties, remote office management, infrastructure and security installations,
upgrades and web development.
Education
ml
•
■
ml
Lean Six Sigma
2021 -2021
CGCIO -Certified Government Chief Information Officer, Computer/Information
Technology Administration and Management
2018 -2020
Completed at The John Scott Dailey Florida Institute of Government through the Florida Local
Government Information Systems Association. The Certified Government Chief Information Officer
(CGCIO) program is designed to give participants the skills and knowledge to address organization,
governance, management, and strategic planning issues from the executive leadership perspective.
Bachelors, Information Technology
2008 -2008
Computer Science/Special Education
1998 -2008