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LTC 120-2023 PSCD Receives Triple Accreditation by the Accredited Center of Excellence (ACE)MIAMI BEACH OFFICE OF THE CITY MANAGER NO. LTC# LETTER TO COMMISSION TO: FROM: DATE: Mayor Dan Gelber and Members of the City Commission Alina T. Hudak, City Manag´┐Ż March 10, 2023 SUBJECT: PSCD Receives Triple Accreditation by the Accredited Center of Excellence (ACE) The purpose of this L TC is to inform you that the Public Safety Communications Division's (PSCD) has obtained triple Accredited Center of Excellence (ACE) reaccreditation status. The initial triple ACE status was obtained in March 2020. Currently, there are only 14 accredited "Tri'-ACE" agencies worldwide. In order for an agency to be considered for accreditation status, a formal study that includes quality assurance and improvement methodologies, case reviews, data, and process review with outside agencies to name a few must first be completed for any of the three areas (Fire, Police and Medical). The PSCD has been preparing for document submission and acceptance through a series of Dispatch Steering Committee Meetings and Dispatch Reviews since November 2018. Once accreditation status is obtained, it must be maintained by submitting monthly compliance reports with levels at or above accreditation levels. In February 2020 and February 2023, the PSCD was evaluated for accreditation status by the International Academy of Emergency Dispatch Accreditation Board. As a result of the evaluation and several months of PSCD working with the accrediting agency to gather paperwork and support for the approval of the accreditation, the hard work paid off when the department was rewarded with the triple accredited status once again on February 22, 2023. The PSCD will be recognized in April-2023 at the Navigator 2023 Conference in Denver, Colorado. This accreditation validates the various process, procedures and capabilities that have been deployed since the reorganization of the PSCD since October 2017, which have positively impacted the lives of many Miami Beach residents and visitors. Should you have any questions, please contact Fire Chief Virgil Fernandez. ATHNF 120-2023